Oracle Cloud Account was hacked - How to Regain Access
Published: 2023-11-24 19:54:52

In this post I want to share a step by step guide on How I regained my oracle cloud account. During googling on this problem, I saw many people with the same problem and no information on how to proceed.
I tried to solve in Oracle Support Live chat but the attendant said to post my problem in Oracle Forum Community and vice-versa.

I created a Free Tier Account just for Certification purposes that expired last month.

Few days ago I received two e-mails from Oracle Cloud warning me that my Default domain password and Default domain email were updated.


![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/it5m3xtveblzn4vserf1.png)
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![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/lkoe8bskw3aevb81zjgi.png)

After a lot of searching on the internet, I found this video below on YouTube that helped me a lot and so I decided to turn it into this guide. 

https://www.youtube.com/watch?v=yvFY5QLbx6Y

**Create an Oracle Account**
just to access Oracle Support page    and the login name must be the same the Oracle Cloud Account that you need to regain.

https://profile.oracle.com/myprofile/account/create-account.jspx

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/mmjyiddb15p9fsiu6gb2.png)

**Login to Oracle Support Page**

https://support.oracle.com/epmos/faces/Dashboard

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/npg5sd7qnlv28whaxzvg.png)

**Creating a new Service Request**
click on the Service Requests tab...
![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/j0qiuxwtypwky3bpl3oo.png)

Select Create Non-Technical SR... 

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/ujkbe4t6hl8qsenrp94v.png)

Problem Summary: I want to recovery my Oracle Cloud Account
Problem Type: Select "Login/Administration/Profile issues"
Press Next..
![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/svqed24cgf6ktqaa8va7.png)
<br/>
Answer Question 1: Describe what happended... e.g.

```
My oracle cloud account and password was changed by someone last saturday. 

I received the e-mails below from Oracle Cloud: 
Your domain Default Email in laerteg Has Been Updated 
The Password for Your Domain Default in laerteg Account Has Been Updated Successfully 

I tried to reset the password but I didn't receive the e-mail. 
```
Select Continue...
![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/g1o7m9ypkpglvqpwamx5.png)

Answer Question 2: Select My Oracle Support Login Errors

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/rotr9c1wlalyvkqafggt.png)

Answer Question 3: None of the Above
![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/owsj9mpuoo0vf5tebf1k.png)

Click on Next...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/3j9g0r29drfwscx8whfy.png)

Select Attach if you have any files as printscreen...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/6rh8i95rwhqdouzg6ejf.png)

Select browse to find the file you want...
If the file attached contains any personal information mark the option and then Attach Files...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/kiwn1ujz2ifs3mr1lo6m.png)

> A hint: at this point you can attach a PDF file with the following contents:

```
I authorize Oracle Support to create the following User as <ROLE> (Account Administrator OR Domain Administrator OR Order Activator) on my Cloud Account.  

Full Name: <NEW USER'S FIRST AND LAST NAME>  
Email Address: abcd2023@gmail.com  
Role: Account Administrator  
SR#: x-xxxxxxxxxxxx   
Identity Domain/Cloud Account/Tenancy or Order Number or Subscription ID: <TENANCY> 
```
> During the SR processing, Oracle Support will ask you to attach the PDF above.

Next click the Submit Button...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/7e3ws2wp28bm9x7l86es.png)

Then you should see the created SR...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/k6jf9hyt67w0h7a807ij.png)

In your email box you will receive an email with the SR details...

![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/r3tv0zcir44cubb63p73.png)

>Any update on service request it will sent to your e-mail or you can follow directely on the service request