Protecting Customer Data from Fintech Cybersecurity Threats
Published: 2023-11-02 11:26:17

The fintech industry has shown remarkable growth. From online banking apps to cryptocurrency trading, fintech companies and advances in financial software development can give customers a huge range of services that attract millions of users worldwide. While this technology is valuable, it also makes fintech companies lucrative targets for cybercriminals. It’s therefore important that proactive measures are taken to stringently protect customer data and maintain customer trust and safety.

Here are some common cybersecurity threats in Fintech and how [Fintech App development](https://www.ficode.co.uk/industry/fintech-app-development) can help.

### **1. Data Breaches:**
Data breaches are arguably the most significant cybersecurity threat that fintech companies face. According to It Governance, there were 408 million breached records in 2022, and these happened due to various weaknesses such as poor security measures, insider threats, or sophisticated hacking techniques. When customer data is compromised, it can lead to serious consequences such as identity theft, financial loss, lawsuits, and severe reputational damage for the FinTech firm. A 2019 Verizon study states that data security and privacy are essential to maintain customers’ trust. In the report, 69% of survey respondents would avoid a company that had been subject to a data breach, and 29% of those surveyed would never visit that business again.

### **2. Phishing Attacks:**
Phishing attacks involve companies or individuals being tricked into revealing sensitive information, such as credit card details, passwords or internet banking access. Fintech users are regularly targeted through deceptive emails, fake websites, or malicious mobile apps. Falling victim to phishing attacks can result in financial fraud and data compromise.

### **3. Ransomware:**
Ransomware attacks involve hijacking and taking over a company’s data and insisting on a ransom for its release. Fintech companies with improper security measures may discover their systems locked, disrupting services and putting customer data at risk.

## **Protecting Customer Data in Fintech**
Given the gravity of cybersecurity threats, fintech companies must prioritise the protection of customer data via effective fintech software development. Here are essential strategies to safeguard sensitive information:

### **1. Multi-Factor Authentication (MFA):**
Enhancing fintech security can be done by implementing MFA. This requires users to give multiple forms of identification, for example, a fingerprint or facial recognition. This doubles the chances of the hacker being unable to access data.

We recommend fingerprint and facial recognition and always suggest this to our clients to ensure they are protected in-house and outside of their business.

### **2. Encryption:**
Data should be encrypted both in transit and at rest. Robust encryption algorithms make sure that even if cyber criminals do get hold of data, it is unreadable without the decryption key.

### 3. Regular Software Updates:

Maintaining up-to-date software and applications ensures that fintech companies are crucially important because such updates tend to include security patches that fix detected vulnerabilities.

### 4. Employee Training:
Often, human error can lead to security breaches. In fact, alarmingly, researchers from Stanford University and a specialist cybersecurity organisation discovered that around 88 percent of all data breaches are caused by an employee mistake. Comprehensive training programs make sure employees are educated about phishing threats, safe online practices, and the importance of data security.

### 5. Robust Access Controls:
There should be a limit to what staff can access based on their authorisation. Only authorised personnel should have access to critical systems and customer data.

### 6. Continuous Monitoring:
Fintech firms should employ intrusion detection systems and real-time monitoring procedures. Such tools can discover and raise alerts to suspicious activities and respond swiftly to potential breaches.

### 7. Incident Response Plan:
Companies can prepare for the worst by forming an incident response plan. This is a plan that instructs staff on what to do if a security incident is reported. It should make clear the steps to take in case of a data breach, including communication with affected customers and regulatory authorities.

### 8. Compliance with Regulations:
Fintech companies should adhere to relevant data protection regulations, such as HIPAA or GDPR. This is dependent on the nature of their services and customer base. Compliance helps maintain trust with customers and avoids legal penalties.

## **The Role of Regulatory Bodies**
Governments and regulatory bodies around the world have highlighted the critical importance of cybersecurity in fintech. Stringent regulations exist to hold fintech companies accountable for safeguarding customer data. Examples include the European Union’s General Data Protection Regulation (GDPR) and the Payment Card Industry Data Security Standard (PCI DSS). It’s important that fintech companies adhere to these regulations and stay up to date with any changes.

## **The Future of Fintech Security**
As fintech grows and innovates, fresh security challenges will emerge. Here are some future trends in fintech security:



### 1. Artificial Intelligence (AI):

AI will play a dual-pronged role in security – it will be used for cyberattacks and for cyber security. Cybercriminals might use AI to create more sophisticated attacks, while fintech companies can employ AI for advanced threat detection and prevention.



### 2. Blockchain Technology:

Blockchain allows for secure and transparent transaction records. As more fintech applications leverage blockchain, it can enhance security by reducing the risk of data tampering.


### 3. Biometrics:

Biometric authentication examples include fingerprint scanning methods and facial recognition which are becoming increasingly useful. These technologies give stronger user authentication and reduce reliance on traditional passwords.



### 4. Quantum Computing Challenges:

Current encryption methods are potentially threatened by quantum computing. Fintech companies need to quickly deploy post-quantum encryption techniques to stay ahead of cyber threats.

While fintech has brought incredible convenience to our financial lives, it has also created new, sophisticated cyber risks. Protecting customer data is not only a legal requirement but also essential for maintaining trust and reputation. Fintech companies should continue to improve their security procedures to stay one step ahead of cybercriminals. By investing in current, evidence-based cybersecurity practices, fintech can secure a safer digital future for all.

[Get in touch with us](https://www.ficode.co.uk/contact-us) to learn how we can help your fintech business maintain high standards of safety.

This post originally appeared on the Ficode website, and we republished it with permission from the author. Read the full piece at:https://www.ficode.co.uk/blog/protecting-customer-data-from-fintech-cybersecurity-threats