How To Set Up A Digital Wallet: A Comprehensive Guide
Tags: fintech
Published: 2023-09-21 10:19:33

When was the last time you made an online payment? Whether it was just moments ago when you ordered food or yesterday during shopping, online payments have become an integral part of our daily lives.

In fact, according to Juniper Research, 4.4 billion people worldwide will be using digital payments by 2025, accounting for more than half of the global population.

Among all online payment methods available, digital wallets stand out as electronic versions of your physical wallet, providing a secure and convenient way to pay for purchases without physical cards or cash. As the number of digital wallet users continues to rise, it’s worth noting that 32% of them have multiple mobile wallet apps installed on their devices. Despite prominent players like Apple Pay, Google Pay, and PayPal dominating the market, there are still plenty of opportunities for innovative solutions.

Whether shopping in stores, online, or within apps, digital wallets provide seamless payment experiences, streamlining your money management and enhancing your overall payment processing strategy.

In this blog, we will delve into the critical aspects of creating a successful digital wallet app, including top features, development processes, challenges, security, compliance integration, technology stack, and more.

## **What Is a Digital Wallet?**

A digital wallet, also known as an electronic wallet, is a powerful financial transaction application that operates on various connected devices. Its primary function is to store your payment information in the cloud securely. Digital wallets come in various forms, including mobile wallets designed specifically for mobile devices and computer-accessible wallets.

Digital wallets are more than just financial applications; they are a hub for storing funds, enabling transactions, and tracking payment histories. In addition, they prioritize security by incorporating biometric authentication features like face ID and Touch ID, as well as multi-factor authentication and strong passwords, reducing fraud risks significantly.

But that’s not all digital wallets can do. They offer a versatile storage solution for various items beyond payment methods. From gift cards, membership cards, and loyalty cards to coupons, event tickets, and even plane or transit tickets, the possibilities are vast. Moreover, digital wallets can verify a person’s age when purchasing age-restricted items like alcohol.

## **How Digital Wallet Works?**

When a user initiates a transaction, the digital wallet transmits the chosen card information to the point-of-sale POS terminal. The terminal is connected to payment processors, through which the payment is routed via credit card networks and banks to complete the transaction.

Using a digital wallet involves a straightforward process for both online and in-person purchases. Users unlock the wallet app using facial recognition, fingerprint identification, or a PIN code and then choose their preferred payment method stored in the app. For online transactions, they proceed through the usual checkout process of the business, selecting the desired payment method within their mobile wallet.

In-person purchases rely on wireless and magnetic capabilities to transmit payment data from the user’s device to a card reader or payment terminal. To complete the transaction, customers unlock their device, select the payment method, and hold it close to the card reader.

_To complete transactions, different digital wallets employ distinct technologies:_

**QR codes**: These machine-readable barcodes can contain information about an item. Users can scan the QR code with their smartphone’s camera to make payments. For instance, PayPal allows generation of a QR code to facilitate in-store purchases.
**NFC** (Near-Field Communication Technology): With an NFC-enabled device, such as a smartphone, you can simply tap it against a compatible point-of-sale terminal to complete the payment. This contactless method ensures a quick and secure transaction experience. Notable examples include Apple Pay and Google Pay, which rely on NFC for transactions.
**MST** (Magnetic Secure Transmission): MST generates a magnetic signal resembling that of a traditional payment card when swiped. This enables quick on-the-go payments without the need to retrieve a physical wallet. Samsung Pay leverages MST technology. Approximately 90% of merchants accepted MST payments in 2022, making it compatible with nearly all merchant payment terminals.
**UPI (Unified Payment Interface)**: UPI is a real-time payment system that streamlines peer-to-peer inter-bank transactions through a single two-click factor authentication process. It eliminates the need to enter sensitive data for each transaction repeatedly. Google Pay, Amazon Pay, and other apps use UPI technology.
**Once the customer’s payment information** is transmitted using one of these technologies, the POS terminal or card reader routes the transaction data to the payment processor, communicating with the issuing and acquiring banks to process the purchase.

## **What Are the Digital Wallet Benefits?**

Before delving into building a digital wallet, it’s essential to explore the benefits of adopting this innovative payment solution. While some key benefits have already been outlined, let’s delve deeper into additional advantages.

_Mobile Conversion Rates_
Customers prefer not to input credit card details on mobile devices during checkout manually. By accepting digital wallet payments for mobile purchases, businesses avoid abandoned carts and enjoy higher conversion rates.

_Convenience_
Wallet apps centralize all payment information, making transactions easier and faster. They eliminate the need to carry physical payment cards or cash, streamlining the payment process for users. For instance, PayPal offers a versatile platform for making online purchases, sending/receiving money, and contactless payments via QR codes.

## **Customer Engagement and Loyalty**

The conventional credit card system often frustrates customers due to the many cards they need to manage, resulting in a lack of convenience. Provide customers with a centralized platform to streamline their payment methods, reducing the chaos of managing multiple credit cards. An example of successful customer loyalty is Starbucks’ mobile wallet app, which allows users to pay for their coffee, earn rewards points, place advance orders, and skip queues.

## **Are Digital Wallets Safe?**

Digital wallets provide a high level of security, primarily due to their use of tokenization and robust encryption during transactions. When a customer makes a purchase using a digital wallet, instead of transmitting their actual credit or debit card number, the wallet generates a unique one-time code, known as a token, which consists of random numbers. This token is sent to the card reader for payment processing. In case of a data breach with the business or payment processor, any payments made through digital wallets remain secure because no actual card numbers were used and, therefore, cannot be stolen. Only the merchant’s payment gateway can match this token to process the payment.

By combining encryption and tokenization, your information becomes unreadable and useless to fraudsters. Even if a retailer experiences a security breach, your personal payment data remains protected due to the multiple layers of security provided by digital wallets.

Moreover, most digital wallets go the extra mile to enhance security. They employ data encryption to protect your information from unauthorized access. Additionally, they require verification methods such as a PIN, password, or biometric authentication (e.g., fingerprint or facial recognition) to ensure only authorized users can access the wallet. Compared to card transactions that rely on magstripes or EMV chips, digital wallets currently offer the most secure payment method available.

## **Why Invest: Digital Wallets Market State**

Curious why investing in a digital wallet app in 2023 is worthwhile? The following statistics will dispel any doubts:

- Digital wallets are no longer just a fad; they are rapidly becoming the preferred payment method for online and in-person purchases. According to the FIS Global Payments Report, cash transactions are projected to make up only 12.7% of point-of-sale spending by 2024, while digital wallets are set to account for an impressive 33.4%.
- The transformation towards electronic payments, particularly mobile payments, is steadily replacing traditional payment methods. Mordor Intelligence forecasts a staggering 29.5% growth in mobile payments between 2021 and 2026, while Juniper Research predicts a remarkable 60% increase in the value of digital wallet transactions by 2026.
- Between 2021 and 2026, mobile payments will experience a phenomenal CAGR of 24.5%, resulting in a $5399.6 billion market value, Mordor Intelligence.
- 32% of digital wallet users utilize three or more digital wallets.
- According to Statista, the mobile wallet market is poised for significant growth in the coming years. A new study by Juniper Research forecasts that the total number of digital wallet users worldwide will exceed 5.2 billion by 2026, compared to 3.4 billion in 2022, representing robust growth of over 53%.
- By 2025, the volume of non-cash transactions in the global market is forecasted to surpass 1.5 trillion, according to Research and Markets.

## **Key Features to Incorporate Into Your Digital Wallet**

In crafting a strategy for digital wallet development, distinguishing between core and non-core features is crucial. Some essential functionalities to include in your finance-based application are as follows:

_Invoicing and Transaction Reconciliation_

To efficiently handle the reconciliation of transactions with various third-party systems like billing systems, IN, banks, and payment gateways, the digital wallet must incorporate an Auto Reconciliation Manager. This feature automates periodic reconciliations, including trust account reconciliation with partner banks, system e-value & biller’s reconciliation, and bank to wallet and wallet to bank reconciliations, reducing manual efforts and streamlining the process.

_Multi-Asset Accounts_

Provide your customers with the convenience of holding funds in multiple currencies within their accounts. This feature caters to the needs of users with diverse international transactions.

_Expense Tracking_

Enhance user experience by equipping your app with expense-tracking functionality. Allowing clients to monitor their spending fosters financial awareness and better money management.

_Payment History_

Transparency is key. Provide users with easy access to their transaction history, fostering customer loyalty and building trust between your app and its users.

_Account Management_

Incorporate a feature for users to edit or update their bank account information, payment details, cards, and preferences, subject to a rigorous verification process for security.

_Bluetooth Integration_

For physical store usability, consider integrating Bluetooth (and iBeacon for Apple devices) technology. When users are near Bluetooth beacons in a shop, the app can automatically open or send notifications about available deals, enhancing the in-store experience.

Other User Features include:
- Signup via Social Login and seamless onboarding
- User Authentication
- Bank Account Integration
- Account Balance Check
- Contactless Money Transfer
- Bill Payments and Reminders
- Chat Support
- Push Notifications
- Loyalty & Rewards
- Bulk Payments
- Split Payments

Merchant Features include:
- Interactive Dashboard
- Product Management
- Profile Management
- Account Verification
- Customer Management
- Promotional Offers & Discounts
- Loyalty Points & Rewards
- Staff Management
- POS Integration

Admin Features include:
- QR Code Generation
- User & Merchant/Vendor Management
- Real-Time Analytics
- App Security Enhancement
- Reporting & Auditing
- Transaction Management
- App Support & Maintenance
- Dashboard Management

## **How to Create a Mobile Wallet App: Key 6 Steps**

A successful digital wallet app development begins with product discovery, followed by UI/UX design, development, testing, deployment, product launch, and finally, maintenance and support. Let’s delve into each phase.

**Discover Types of Wallets**

The initial step in mobile wallet app development is product discovery, where the project scope is identified and defined. Validate your business idea, test it with your target users, and determine the technical requirements for a successful mobile application.

Determine the type of mobile wallet you want to create — whether it’s focused on payments, loyalty rewards, or other functionalities. Conduct thorough market research to understand the needs and preferences of your target audience. Analyze your competitors to identify their strengths and weaknesses, enabling you to develop unique features that set your app apart.

There are three main types of digital wallets, each with unique payment methods:

From closed and semi-closed wallets with focused merchant relationships to open wallets backed by banks, and specialized wallets for cryptocurrencies, NFTs, IoT, and AI-powered solutions, users have many options based on their preferences and requirements.

_Closed Wallets_

Closed wallets represent digital payment systems exclusive to a particular brand or merchant. Often referred to as “closed-loop,” they restrict usage to specific merchants associated with the wallet. For instance, Starbucks’ mobile app and Amazon Pay fall into this category.

One benefit of closed-loop wallets lies in their adaptability to the unique needs of a business. They also boast enhanced security as they aren’t linked to customers’ bank accounts or credit cards. Instead, customers fund these wallets in advance, reducing potential risks.

However, the usability limitation to a select number of merchants may inconvenience customers who prefer a single payment method for all their purchases.

_Semi-Closed Wallets_

Semi-closed wallets extend their services to multiple locations and merchants, striking a balance between closed and fully open wallets like credit or debit cards.

The advantage of semi-closed wallets is their increased flexibility, allowing transactions at a wider range of establishments. However, they may not offer the same level of security as closed-loop wallets, as they are integrated into a broader network of financial services.

_Open Wallets_

Open digital wallets provide the highest level of flexibility, enabling purchases at any merchant accepting the associated payment method. They are not confined to a particular store or e-commerce platform and function wherever such payments are accepted.

Open wallets offer unparalleled convenience and might include additional features like expense tracking and reward point accumulation. However, it’s essential to note that they may pose higher security risks compared to other types of digital wallets.

**Choose Platform and Tech Stack**

Select the platform for your digital wallet, which involves deciding between a native app or a cross-platform one. Native apps are designed for a specific mobile OS (e.g., iOS or Android), offering robust features and stability, but they require more resources and can be costlier. On the other hand, cross-platform apps share a single codebase across multiple platforms, such as Android, iOS, and web, resulting in cost savings but potential limitations on device-specific features.

**UI/UX Design**

Creating a prototype is a crucial step in visualizing your product. It involves building initial black-and-white screens, known as wireframes, to showcase the app’s main flow. Prototyping allows you to identify design flaws early and address them to avoid escalating costs. Once the prototype is approved, your team can craft the user experience and user interface. For a digital wallet app, the design should prioritize intuitiveness and user-friendliness, adhering to a clear and consistent style.

The designing phase involves creating a user interface and user experience that provides an intuitive and visually appealing application for users to interact with and test. This phase also enables you to establish a brand logo, application icon, buttons, and other digital wallet features that distinguish your product from competitors.

**Develop a MVP and Test**

Rather than attempting to include all features from the start, it’s recommended to begin with an MVP. This involves implementing the core functionality of your app, such as adding payment methods and facilitating transactions. Once the MVP is ready, share it with your target audience and gather their feedback. This valuable input will guide further development and improvements.

The development team deploys cutting-edge technology stacks, sets up Continuous Integration and Continuous Deployment (CI/CD), and rigorously tests and validates the application’s functionality. Thorough testing ensures the product behaves as intended and meets the highest quality standards.

You can employ a combination of automated and manual tests to evaluate the app’s performance. As you may release your app on various platforms, comprehensive testing should cover a range of devices and operating systems.

**Launch**

As mobile wallets are essentially mobile applications, they must be hosted on popular app stores like Google Play and Apple Store. By doing so, you make your application easily accessible for download by your target users, depending on their respective operating systems. A successful launch on these platforms boosts your app’s visibility and allows you to reach a broader audience.

**Maintain**

Regularly update your app to ensure compatibility with new OS features and improvements. This will not only enhance the app’s performance but also provide users with a seamless experience across different devices and platforms.

In any app, minor bugs and issues may arise over time. Monitor user feedback and conduct thorough testing to identify and address these issues promptly.

Listen to your users’ feedback and stay attuned to their evolving needs. Introduce new features and functionalities to meet their expectations and preferences. Adding valuable features will keep users engaged and encourage them to stay loyal to your app.

**How To Set Up A Secure Digital Wallet**

By using tokenized card details, retailers do not have access to your actual card number, minimizing the risk of fraudsters viewing or using your financial information.

Additionally, you can enhance security with:

- Two-Factor Authentication (2FA): Requiring users to confirm transactions with an additional authentication factor, such as an SMS code or other identity verification, significantly enhances the app’s security.
- Passcode and Biometric Authentication: Incorporate a unique password for logging into the application and regularly monitor your accounts for any suspicious activity, as it is a robust deterrent against intruders.
- Secure Data Transmission: To achieve secure and swift transaction experiences, implement SSL/TLS/VPN encryption, enabling safe data transfer between the application and the server.
- Point-to-Point Encryption (P2PE): From the moment you initiate a payment by swiping your phone over a Point-of-Sale (PoS) terminal, the encryption process starts and remains in place throughout the entire transaction.
- Main Challenges Of Developing A Digital Wallet
- Let’s delve deeper into the key challenges and how to overcome them.

_Compliance Regulations_

The financial industry is subject to strict regulations enforced by central banks. Digital payment apps must adhere to various compliance standards, such as Anti-Money Laundering (AML), Gramm-Leach-Bliley Act (GLBA), PCI (Payment Card Industry), and General Data Protection Regulation (GDPR) and Payment Services Directive 2 (PSD2) Strong Customer Authentication (SCA) in Europe. Navigating these regulations can be complex, especially as they vary from country to country and even within states.

_Fraud Detection & Risk Mitigation_

Fraud poses a significant challenge in digital wallet app development. Users unfamiliar with eWallets may be susceptible to scams and fraudulent activities. Common risks include data theft, data leaks, malware attacks, hacking, and more. However, developers can implement advanced technologies and security measures to mitigate these vulnerabilities.

_Integration with Existing Systems_

Digital wallet apps must often integrate with established payment systems like credit card networks and banks. Ensuring seamless integration with these systems may require collaboration with multiple partners and meticulous testing.

## **Conclusion**

Mobile wallet development is a multifaceted journey, encompassing various stages and intricate processes, guiding you from conceptualization to the realization of a functional application with real users.

The evolving market trends indicate a continuous surge in mobile wallet usage, presenting a golden opportunity to capitalize on your innovative ideas and reap substantial business benefits. Seizing the moment and embarking on digital wallet services could be a strategic move to cater to the growing demand for practical fintech solutions, enhancing overall customer satisfaction.

If you have a project in mind or require assistance with digital wallet services, do not hesitate to reach out to us. We are here to support you and bring your vision to life.

## **FAQs**

**1.What do I need to create a digital wallet?**

To create a digital wallet, you will need a reliable app development team that can design and build the application. Additionally, you’ll require secure data storage infrastructure and integration with payment gateways or banking networks. Ensuring regulatory compliance and implementing robust security measures are also essential for the success of your digital wallet.

**2. How do I choose the right digital wallet service provider?**

Choosing the right digital wallet service provider is crucial for a seamless and secure experience. Consider factors like their track record, experience in the fintech industry, the range of services they offer, and their compliance with relevant regulations. Reading customer reviews and testimonials can also provide valuable insights into their reputation and customer satisfaction.

**3. Can I have multiple digital wallets?**

Yes, you can have multiple digital wallets. Many users choose to have multiple digital wallets for various purposes, such as personal and business use or to segregate different financial activities. Having multiple wallets can help you manage your finances more efficiently and cater to specific needs or preferences.