Will AI and robots replace me?
Tags: workplace, ai, robotics, employeeexperience
Published: 2023-09-28 05:40:50

## Introduction

As a student currently pursuing a major in Artificial Intelligence Engineering at the National Polytechnic Institute of Mexico and a Bachelor's degree in Business Management at the National Autonomous University of Mexico, I find myself immersed in an educational context that spans two seemingly disparate disciplines. However, the convergence of these fields represents an issue of undeniable significance in today's academic landscape. This convergence between cutting-edge technology represented by artificial intelligence, robotics, and the field of business management has sparked a revolution that goes beyond traditional paradigms of organizational structure and operation, propelling us into a business environment characterized by complexity and digitalization.

In this text, my aim is to comprehensively explore the impact and influence of artificial intelligence and robotics in the realm of business administration, with a particular focus on the substitution of human workers by robots and automated systems. I will analyze how these seemingly distinct disciplines intertwine in a way that not only optimizes operational efficiency but also poses significant challenges in terms of employment and shifts in the labor dynamics. I will examine how artificial intelligence and robotics have emerged as crucial driving forces in the management of modern enterprises and how this dynamic relationship between technology and administration is shaping the 21st-century business landscape from a reactive perspective.

## Automation and Robotics: Transforming the workforce

As we delve deeper into the realm of technology's influence on the modern business landscape, the prominent role of automation and the integration of robots in various industries becomes increasingly apparent. With each stride in technological advancement, automation emerges as a fundamental tool, capable of enhancing operational efficiency and curtailing costs. The infusion of robots into production lines, warehouses, and service sectors has undeniably ushered in a new era marked by remarkable strides in task speed and precision. However, it's important to note that this progression has also raised valid concerns surrounding potential job displacement.

In a bid to gauge the real impact of automation on the workforce, research conducted by Brigham Young University offers valuable insights. Contrary to the pervasive notion that robots are swiftly supplanting human workers on a massive scale, the findings reveal a more nuanced reality. Approximately, only 14% of the workers participating in the study reported experiencing job loss directly attributed to automation. This statistic provides a much-needed perspective on the actual extent of the challenge posed by automation in the labor market.

Interestingly, the same study sheds light on a curious human tendency – the propensity to overestimate the prevalence of automation in other sectors, thereby amplifying the perceived threat of robot substitution. This cognitive bias, wherein individuals tend to inflate the reach of automation beyond its actual scope, underscores the need for a balanced and informed discussion on the subject. It serves as a reminder that while automation is indeed advancing and transforming industries, its impact may not be as catastrophic or all-encompassing as popular narratives often suggest.

## Synergy between humans and technology: Productive fusion

As we continue to explore the evolving landscape of technology in the workplace, a notable trend emerges – a trend that emphasizes collaboration and synergy between humans and the increasingly prevalent robotic counterparts. It's evident that most forward-thinking companies are embracing new technologies not with the intention of completely replacing human labor but rather to enhance and complement it. This approach marks a harmonious coexistence between human expertise and the precision and efficiency offered by automation.

Everyday scenarios serve as compelling examples of this symbiotic relationship between humans and robots. Take, for instance, the realm of supermarket cleaning. Here, we witness the seamless collaboration between automated robots and human employees. While automated robots take charge of cleaning tasks in easily accessible areas, human workers are deployed to tackle the more intricate and hard-to-reach zones. This collaborative approach not only optimizes efficiency but also ensures that the unique skills and adaptability of human workers are put to best use.

The aviation industry, known for its strict safety and quality standards, provides another fascinating case study in the fusion of technology with human expertise. Within this context, robots are entrusted with the delicate task of painting aircraft wings, a task that would be exceedingly slow and labor-intensive for humans to undertake. However, it's crucial to note that human workers continue to hold pivotal roles in the process. They oversee the loading and unloading of paint materials, ensuring precision and quality control. This real-world example vividly demonstrates how the collaboration between humans and technology can yield remarkable efficiency and productivity gains while maintaining the critical element of human oversight and judgment.

## Human intelligence and personality as key differentiators

A pivotal question comes to the forefront: What are the quintessential human qualities that technology cannot replicate? The answer to this question underscores the essence of what makes us uniquely human in the age of automation and artificial intelligence. Two paramount aspects emerge as irreplaceable by technology: intelligence and personality.

Intelligence, in its multifaceted forms, remains an invaluable asset in the modern workplace. Research has revealed a compelling correlation between cognitive abilities and job security. In fact, for every 15-point increase in IQ, there is a remarkable 7% rise in the probability of retaining one's job. This intriguing statistic suggests that intellectual prowess is not only a source of personal empowerment but also a significant shield against job displacement. In practical terms, this could translate into the preservation of millions of jobs in the United States alone.

While the inherent nature of intelligence may make it challenging to substantially enhance, there's a silver lining in the quest for job security. It's heartening to observe that social skills, emotional intelligence, and a robust work ethic are equally pivotal factors in safeguarding employability. In a world characterized by constant change and technological disruption, the ability to connect with others, understand their needs, and collaborate effectively remains indispensable. Likewise, a strong work ethic, marked by diligence, dedication, and adaptability, is a steadfast anchor in the turbulent waters of the contemporary business environment.

This evolving landscape reminds us that the future of work is not a stark dichotomy between humans and machines but a dynamic interplay where human qualities complement technological advancements. While automation and artificial intelligence can excel in repetitive and data-driven tasks, they cannot replicate the full spectrum of human cognitive abilities and emotional intelligence. As such, individuals who cultivate and harness their intellectual capacities, while nurturing their interpersonal skills and a strong work ethic, are poised to thrive amidst the evolving workplace dynamics.

## Jobs resistant to automation: The role of manual skills

Insights from experts shed light on the nuanced dynamics at play in the ever-changing landscape of work. Professor Michael Wooldridge, a distinguished authority from the University of Oxford, offers a perspective that underscores the diversity of vulnerabilities and opportunities associated with automation.

One of the focal points of Wooldridge's argument is the realm of manual dexterity—a domain inhabited by skilled professionals like plumbers, construction workers, and carpenters. In these fields, human expertise and dexterity remain unparalleled, as current technology struggles to replicate the precision and adaptability inherent in human craftsmanship. This observation serves as a reassuring reminder that not all professions are equally susceptible to the encroachment of automation. These trades, deeply rooted in hands-on skills and craftsmanship, continue to thrive as bastions of human capability.

However, Wooldridge also sounds a cautionary note when it comes to certain job categories, such as call center workers. These roles often involve routine tasks that can be more easily scripted and automated. While human interaction and empathy are crucial in these roles, the repetitive nature of many call center functions makes them susceptible to technological displacement. This underscores the importance of reskilling and upskilling for individuals in such professions, ensuring their adaptability in an evolving job market.

Intriguingly, research has unveiled a disconcerting correlation between automation and mortality rates in specific communities, notably within the U.S. manufacturing industry. The findings suggest that the rise of automation in this sector has been accompanied by an increase in mortality rates among working-age adults. This revelation serves as a poignant reminder of the multifaceted consequences of technological advancements. While automation can boost productivity and efficiency, it also highlights the need for comprehensive strategies to address potential negative outcomes. This might include considerations for retraining and support for those affected by automation-related job displacement.

## Conclusion

It becomes evident that our rapidly evolving landscape is characterized by a delicate dance between automation and human ingenuity. While the drumbeat of automation grows louder, it's essential to emphasize that this transformation doesn't equate to an imminent extinction of human jobs. Far from it, technology has ushered in a new era where human intelligence and personality traits remain invaluable in the workplace. Furthermore, certain occupations demanding manual skills exhibit remarkable resistance to the tide of automation.

The enduring relevance of human intelligence and personality qualities, underscored by various studies and real-world observations, is a testament to the unique strengths that humans bring to the table. Intelligence, in particular, stands as a powerful safeguard for job security. A mere 15-point increase in IQ can correspond to a 7% higher likelihood of job retention, translating into millions of preserved positions across industries. This underscores the enduring importance of intellectual prowess in the face of automation.

Yet, it's not just intelligence that sets humans apart. Personality traits such as emotional intelligence, adaptability, and resilience play equally pivotal roles. These traits shape the human capacity to navigate complex social dynamics, make nuanced decisions, and persevere in the face of challenges. In a world where machines excel in routine and data-driven tasks, it's these very human qualities that make the difference.

Additionally, the sanctuary of certain jobs requiring manual skills remains remarkably resilient against automation's encroachment. Professions like plumbing, carpentry, and construction call upon dexterity and craftsmanship that current technology struggles to replicate. These trades serve as beacons of the enduring value of hands-on expertise.

However, this landscape of change isn't without its challenges. The key to success in this dynamic environment lies in adaptability. Both companies and workers must cultivate a willingness to acquire new skills and embrace technology as a partner rather than a threat. The workforce of the future is one that collaborates effectively with machines, leveraging technology's capacity to enhance efficiency and quality of life.

Indeed, technology is a powerful tool—a double-edged sword. When used intelligently and thoughtfully, it has the potential to catapult productivity to unprecedented heights while enhancing our overall quality of life. The true champions in this evolving business landscape are those who not only embrace change but also harness the potential of technology to amplify, rather than replace, human talent.