ChatGPT Internal Server Error: What It Mean And How To Fix It
Tags: chatgpt, ai, gpt3, errors
Published: 2023-05-30 08:27:09

ChatGPT is the first and – currently the – only digital tool in history to rack up to 1 million users in just one month. Fast forward to 2023, the websites generate over 1 billion visits per month.

With so many users interacting with the intelligent Bot and requesting millions of data per second from Open AI's server, it's no surprise that the server would fail sometimes.

One of the most common cases is when ChatGPT wouldn't load and shows an "Internal Server Error" message.

If this is what you're currently experiencing, there are three things you can do: wait for it to disappear, try to fix it, or find an alternative.

Method one is simple: Just close your browser and keep checking back. But this post is about the two other methods. I'll show you how to fix ChatGPT internal server errors or find a fantastic alternative to solve your needs.

Let's get started.

## **What Does ChatGPT Internal Server Error Mean**

![chat got internal server error message](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/mjlpzdsn8xzgqvaxau58.png)

ChatGPT Internal Server Error is an HTTP 500 error that means there is an issue with Open AI's ChatGPT server, making the site not available to users for the time being.

During a ChatGPT internal server error, users find it difficult to interact with the Chatbot as it cuts off their request and immediately shows an "internal server error" message.

## **What Are The Causes Of ChatGPT Internal Server Error**

Many reasons can cause issues in ChatGPT's server, making it unable to respond to users' requests. 

The issues could go from excessive traffic, ongoing server maintenance, or hitting rate limits to poor internet connection or a bulky browser cache.

Let's get into the details.

## Excessive Traffic

Traffic means users or visitors. There are limits to how many visitors a website server can handle.

And when it comes to websites like ChatGPT where users don't just visit but also make an unending request from the server, there will become a server overload which might cause the server to break down for some – or all – users.

## Server Maintenance

![server maintenance illustration source:freepik.com](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/9lugd0koh9wogd84ucob.png)
From time to time, the system admins at OpenAI do update the ChatGPT server so that the network can run smoothly, thereby preventing data loss or unplanned downtime.

During those periods, ChatGPT may be unavailable to the general public or the machine may be unable to respond to the query of most users.

These are the times when the "Internal Server Error" message in ChatGPT could pop up.

## Hit Rate Limit

If you're using ChatGPT API instead of the general web app, you must be aware of the rate limit that indicates how many requests you can make – and for how long.

Once you hit the rate limit, you can not make any more requests. If you try, you may receive several error messages from the ChatGPT server.

Your only option is to either wait for the next period of rate refresh or increase your rate by upgrading your API plan.

## Poor Internet Connection

![internet connection speed test](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/c7dp6ep6ziib4g814u30.png)

If ChatGPT keeps taking time to load or you keep receiving the internal server error message, you might want to check your internet connection strength.

Sometimes weak internet connections may be unable to handle the sending and receiving of data from a server. This is a client-side issue, meaning the problem is coming from you, not ChatGPT's server.

## Bulky Browser Cache

As you keep using a web application over time, the site stores some of the files and multimedia you've accessed over time.

Although the goal of the browser cache is to speed up the loading process of the web page, it could eventually backfire.

This is because, over time, the files stored in the browser cache could become bulky and slow down the loading speed of the website – in this case, ChatGPT – leading to several loading issues and error messages.

## Attacks On ChatGPT Server

Among the many users of ChatGPT, some bad guys want to have the site all to themselves, so they can take OpenAI out of public business.

For that, they attack the server with millions of visitors known as bots, in an operation called a DDoS attack.

This causes the ChatGPT server to overload, thereby preventing legal users like you and me from accessing – or smoothly using – the site. 

## How To Check If ChatGPT Is Down

Before we start trying to fix ChatGPT's internal
server error, we have to know where the problem is coming from. 

Is it coming from the ChatGPT server or the client side – your browser and device?

To check if ChatGPT is down, simply visit their official server status page at "https://status.openai.com". 

![Open AI status indicator](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/0htzgtszpdhaxaii4jm1.png)

On the page, you can see the past and current uptime or downtime status of all OpenAI services represented in different colored bars.

You can click on each bar to see whether it's a;

- No downtime 
- Major Outage
- Partial Outage

If you're a developer that makes use of ChatGPT API, the best way to check the server downtime is to join the official OpenAI Discord Server at "https://discord.com/invite/openai". Here developers are sharing their experience with OpenAI APIs including server errors and downtime information 

## How To Fix ChatGPT Internal Server Error

If you check the status of ChatGPT's server and the issue is not from them, then the next step is to troubleshoot the issue and fix the " internet server error" message.

## 1. Refresh Your Web Page

Sometimes part of the ChatGPT web page may not load correctly, which limits some features and causes several error messages.

The quick fix for this is refreshing the page. 

If you're using a mobile device (iOS or Android) simply click on the refresh icon on the browser. For Mac or Windows users hit the Command-R or F5 button respectively.

The whole page should – hopefully – load properly this time.

## 2. Check The Strength Of Your Internet Connection

As I said earlier if your internet connection is weak, ChatGPT may not load well and return some server error message instead.

You can check the status of your internet connection using [Google Internet Speed Test](https://www.google.com/search?q=google+internet+speed+test&oq=goo&aqs=chrome.1.69i60j69i59l2j69i60l4j69i57j69i59j46i67i131i199i433i465i650.1310j0j4&client=ms-android-transsion-tecno-rev1&sourceid=chrome-mobile&ie=UTF-8). If the report says your internet connection is slow, try restarting your router or modem.

![Google Internet speed tester](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/ltc4mfevg2unfn8a95hk.png)

If the situation persists, you should contact your internet service provider.

## 3. Confirm Your Rate Limit Status

If you're using OpenAI's ChatGPT API, you should double-check whether you're still within the rate limit or you've exhausted it.

You can check your OpenAI rate limit on the Rate Limit Section of your Account Management Page.

![Open AI API Refresh Rates Catalogue](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/6if4774mbphi6z54hyv0.png)

If you see that [you've hit the rate limit](https://platform.openai.com/docs/guides/rate-limits), you can either wait for your rate to refresh or apply for a rate limit increase. 


However, note that OpenAI may reject your rate increase application if you do not provide any justifiable reason. And even if it was accepted it could take up to 10 days for your rate to be increased.

## 4. Clear Your Browser Cache

Some of the files stored by ChatGPT on your browser may bloat the site and cause it to load slower or return an "Internal Server Error" message.

[Clearing your browser cache](https://www.lifewire.com/how-to-clear-cache-2617980) can fix these loading or formatting issues on the website.

Clearing cache is different for different browsers. But the common method is to navigate to the cookie section of your browser, locate the cache option, and clear all data.

## 5. Logout and Login 

You might not have to go through all the above stress to fix the ChatGPT server error.

By simply logging out and logging in again, you can troubleshoot every issue and your ChatGPT account will start working as normal.

## 6. Switch To A Different Browser

There've been cases where the [OpenAI service only gives errors for certain browsers](https://community.openai.com/t/error-an-error-occurred-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/29192), while it works fine in others.

Try switching to another browser if you keep experiencing server error issues in your current browser.

## 7. Use A VPN or Switch Off Your VPN

Technically, OpenAI services are available in all countries. But it is [blocked in some countries](https://www.pcguide.com/apps/countries-chatgpt-not-available) like China and Russia.

So if you move to any of these countries, ChatGPT might return some server error messages. 

To fix this, use a VPN to connect to other countries that allow ChatGPT. 

Also, if your VPN is currently connected to a country that does not allow ChatGPT, you should switch it off or connect to another country.


**My Recommendation** ✅: If after going through all these methods and ChatGPT is still not working, your have 2 options;

Close your browser, and come back when the service is available to all again.

Or you could use a ChatGPT alternative like SeoBovo to continue your task.

## Other Fantastic Alternatives To Chat GPT

ChatGPT being down should not be the end of your research. 

There are other similarly robust Chat Bots like ChatGPT with nearly 100% uptime.

But not to bore you with many options, I'll recommend you go for either Bing Chat, Google Bard, or POE.

## Bing Chat

[Bing Chat](https://www.bing.com/new) is powered with the same AI technology that powers Chat GPT. 

It has the same feature as ChatGPT. Bing Chat can answer all your questions, write articles, compose poems, and make funny jokes. And yes, it can write code too.

The best part? Bing Chat can browse the web, making it more up-to-date and reliable than Chat GPT.

The only con of this Microsoft Chatbot is that, unlike ChatGPT, your Chat history is not stored. So if you close Bing Chat, you can't go back to it again.

But the most important factor we're interested in is that there are no downtime or internal server error issues with Bing Chat – even if it's being used by over 1 billion people.

However, there's one popular caveat: You "must" install the Microsoft Edge browser and make it your device's default browser before you can use Bing Chat. This applies to all operating systems: Windows, Mac, Linux, iOS, and Android.

## Google Bard

Google Bard is Google's answer to Chat GPT and Bing Chat. 

It's another powerful chatbot that's not only trained with large datasets but also has access to the internet. 

This means you can get both creative answers and up-to-date information.

Yup, I asked Bard who won the world cup and they answered correctly. That's how I determine Chatbots that are outdated vs updated ones.

However, at the moment, Bard has lots of limitations. 

First, unlike Chat GPT, Bard cannot store the history of your chat, which – for researchers like me – is very important.

And unlike Bing Chat, it can not write code. 

Regardless, like every Google service, Bard has 100% uptime. So you don't have to worry about being locked out.

And fortunately, you can access Google Bard on any browser of your choice: Chrome, Edge, Firefox, Brave, Kiwi, etc.

As long as you have a Google account, and your browser is supported, you're good to go.

The URL for accessing Bard is [https://bard.google.com/](https://bard.google.com).

## POE

Why should you use POE when you already have Bing Chat and Bard?

Well, [POE](https://poe.com) – unlike Bing Chat and Bard – has many chatbots to choose from. This includes Sage, Dragon Fly, Claude+, GPT-4, and Chat GPT.

Yes, the same Chat GPT that is down is available on POE – with unlimited queries. It does everything Chat GPT does, plus writing and debugging codes.

The best part is that POE stores all your chat history, although within the chats – just like Messenger or WhatsApp.

The only downside is that POE is outdated since it's powered by Chat GPT, and it cannot browse the internet.

Although you can use [GPT-4 which is up-to-date](https://openai.com/research/gpt-4), it's currently limited access only.

But the same Chat GPT offered by Open AI is the same as you'll find in POE.

And it's 100% uptime, plus no internal server error issues! To get started, visit https://poe.com.

## Conclusion
 
That's it for getting your way around how to fix Chat GPT internal server error.

I talked about what Chat GPT internal server error is, and why it happens in the first place and gave some actionable tips on how to fix it.

Then I recommended some similarly powerful chatbots you can use when ChatGPT is down.

So after reading this post, I hope that you now know just the right steps to take when next you experience an internal server error issue In Chat GPT.