PagerDuty Community Update, January 12 2024
Tags: devops, incidentresponse, automation, oncall
Published: 2024-01-12 16:36:21


![Image description](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/vj3i8psiyt1a30hv4hd1.png)


## It’s update time!
Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup [here](https://www.pagerduty.com/blog/modernize-your-itsm-with-the-new-pagerduty-application-for-servicenow/). 
## ✍️ On the Blog and In the News
### APAC Retrospective
The second post in our APAC retrospective went up [on the blog](https://www.pagerduty.com/blog/apac-retro-learnings-from-a-year-of-tech-turbulence/) last week. If you missed the first one, you can revisit it [here](https://www.pagerduty.com/blog/apac-retrospective-learnings-from-a-year-of-tech-turbulence/).

### Showcasing the value of automation
If you’re wondering how to report on ROI from automation efforts, there’s an example [on the blog](https://www.pagerduty.com/blog/unlocking-the-value-of-your-runbook-automation-value-metrics-with-snowflake-jupyter-notebooks-and-python/) this week showcasing two popular Pagerduty integrations: Snowflake and Jupyter Notebooks!

### It’s award time! 
PagerDuty was recognized recently by [The Cloud Awards](https://www.linkedin.com/posts/pagerduty_2023-2024-cloud-awards-winner-activity-7150881511523631104-kBjl?utm_source=share&utm_medium=member_desktop) for Best Cloud Automation of the Year, and by [BuiltIn](https://www.linkedin.com/posts/pagerduty_pagerduty-awarded-us-best-places-to-work-activity-7150537289788485635-emMH?utm_source=share&utm_medium=member_desktop) as one of 2024’s best places to work!

###In TheNewStack
Dormain recently published about [Three Use-Cases for Generative AI in ITOps](https://thenewstack.io/three-use-cases-for-generative-ai-in-itops/)
## 🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

- Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” [Register today](https://hiverhq.com/hivemind-boston-2024?utm_source=linkedin&utm_medium=social&utm_campaign=boston_event&utm_content=page) for this free event and please come say hi if you’re there! 
- Mandi will be at [Tech Show London](https://www.techshowlondon.co.uk/?utm_source=partner&utm_medium=LondonTechLeaders&utm_campaign=LondonTechLeaders) in March to chat about DevOps and AI
- Then she’ll be back in Pasadena for [DevOpsDays LA](https://devopsdays.org/events/2024-los-angeles/welcome/) to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our [global events](https://www.pagerduty.com/events/). 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

## 🎙️ We’re Virtual

- [Chaos Carnival](https://chaoscarnival.io/) returns! Mandi will present *Plan for Unplanned Work: Game Days and Chaos Engineering* on January 24th.
- Mandi will be back at [Conf42 DevOps](https://www.conf42.com/devops2024) on January 25 to present *Reduce Toil by Improving Automation*. 

ICYMI, check out the [Demo Roundup](https://www.youtube.com/live/VXDJ4KXDncI?feature=shared) that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow. 
## 🎧 On the Podcast(s)

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is *Close to the Machine* by Ellen Ullman. We’re looking for **readers for future episodes**. If you’re interested, [fill out our form](https://docs.google.com/forms/d/e/1FAIpQLSeNUR-zz_wOd5quZz4VFIdnkz3P1fzVAXYLAZy7tDp4ON5eGw/viewform)

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re [subscribed](https://www.pageittothelimit.com/) so you don’t miss anything!

You can now check out the new podcast version of *The Unplanned Show* on [Spotify](https://open.spotify.com/show/0WXDoDO59rjqz4cqJG08Vr) or [Apple Podcasts](https://podcasts.apple.com/us/podcast/the-unplanned-show/id1714302986). This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with [10 things every PagerDuty user should know](https://podcasters.spotify.com/pod/show/the-unplanned-show/episodes/Episode-14-10-Things-Every-PagerDuty-User-Should-Know-with-Matt-Linebarger-e2e7n6h). 
## 📺 On Our Live Streams

We’re on [Twitch](https://twitch.tv/pagerduty), covering all things PagerDuty, with some of our streams also broadcasting on [LinkedIn](https://www.linkedin.com/company/pagerduty/events/)!

Our regular shows are:

- **The Unplanned Show with Dormain!** Mondays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=8621eb03-0bbe-4ab9-9ba3-591c4f016607)). Catch up on past episodes in [this YouTube playlist](https://youtube.com/playlist?list=PLW0xKyjystaOBypX6nLYqI4S9oj7fPe2-&si=l6a1Ph7pYl0WasJ_). Upcoming episode guests include:
	- January 22: [Nora Jones](https://www.linkedin.com/in/norajones1/)
	- February 5: [Jonathan Rende](https://www.linkedin.com/in/jonathanrende/)
	- February 26: [Bryon Kroger](https://www.linkedin.com/in/bryon-kroger/)
   
- **Terraform Time!** Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=037a4f43-ecd4-4e45-b239-4761177e060d)).

- **HowTo Happy Hour**: Fridays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=5e8c58b6-52e1-4098-8835-f402b44a4688)) and now also on [YouTube](https://youtube.com/playlist?list=PLW0xKyjystaMQ9ookkPpRjW62C2d46FV_&feature=shared).
  
- January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on [LinkedIn]( https://www.linkedin.com/events/event-drivenautomationpanel7149118038334685184/comments/)

- January 18, join us for a conversation with PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, on their 2024 predictions. Sign up on [LinkedIn](https://www.linkedin.com/events/7150953805658873858/about/). 

Make sure you’re following us so you can be there live! You can view our most recent episodes on [Twitch](https://www.twitch.tv/pagerduty/videos) and [LinkedIn](https://www.linkedin.com/company/pagerduty/events/). See some of our earlier streams on the [YouTube playlist](https://www.youtube.com/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt).

## 🤝 Get in Touch

Join the [PagerDuty Community] (https://community.pagerduty.com) and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to [PagerDuty Community](https://community.pagerduty.com) and submit your work [here](https://community.pagerduty.com/challenges/328), or email us at <community-team@pagerduty.com>. We’d love to hear what you’re doing with PagerDuty!

## 💚 Follow us

- Dormain: [Twitter](https://twitter.com/DormainDrewitz) and [LinkedIn](https://www.linkedin.com/in/dormain/)
- Kat: [Twitter](https://twitter.com/strawberryf1eld) and [LinkedIn](https://www.linkedin.com/in/katgaines/)
- Mandi: [Mastodon](https://hachyderm.io/@lnxchk) and [Bluesky](https://bsky.app/profile/lnxchk.bsky.social)
- Tara: [Twitter](https://twitter.com/sparklingrobots) and [Mastodon](https://indieweb.social/@sparklingrobots)
- Tiago: [Twitter](https://twitter.com/t1agob) and [LinkedIn](https://www.linkedin.com/in/tiagobarbosa/)
- Xenda: [LinkedIn](https://www.linkedin.com/in/xendaamici/)
- [PagerDuty on X](https://twitter.com/pagerduty)