PagerDuty Community Update, January 19 2024
Tags: pagerduty, automation, devops, incidentresponse
Published: 2024-01-19 20:25:34


## It’s update time!
Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup [here](https://www.pagerduty.com/blog/modernize-your-itsm-with-the-new-pagerduty-application-for-servicenow/) 

Additionally, **Intelligent Dashboards** are now officially **SUNSET**. You’ll find your links to the old dashboards redirected to the new Dashboard features (find them under *Analytics->Dashboard* in your account). This sunset is another big step towards consolidating the Analytics Information Architecture from a UX perspective and the tech stack from an engineering perspective so we’ll be better able to keep delivering great improvements!

## ✍️ On the Blog and In the News

### Automating the Enterprise
Jonathan Rende, SVP and GM of Product, published a new piece at [Forbes](https://www.forbes.com/sites/forbestechcouncil/2024/01/18/how-to-close-the-automation-gap-and-scale-usage-across-the-enterprise/?sh=357c1230c0f1) discussing some of the challenges large organizations have when creating and consuming automation effectively.

### APAC Retrospective
Part three in our APAC retrospective is now  [available](https://www.pagerduty.com/blog/dismantling-knowledge-silos/). If you missed the first two installments they are [here](https://www.pagerduty.com/blog/apac-retrospective-learnings-from-a-year-of-tech-turbulence/) and [here](https://www.pagerduty.com/blog/apac-retro-learnings-from-a-year-of-tech-turbulence/).

## 🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

- Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” [Register today](https://hiverhq.com/hivemind-boston-2024?utm_source=linkedin&utm_medium=social&utm_campaign=boston_event&utm_content=page) for this free event and please come say hi if you’re there! 
- Mandi will be at [Tech Show London](https://www.techshowlondon.co.uk/?utm_source=partner&utm_medium=LondonTechLeaders&utm_campaign=LondonTechLeaders) in March to chat about DevOps and AI
- Then she’ll be back in Pasadena for [DevOpsDays LA](https://devopsdays.org/events/2024-los-angeles/welcome/) to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our [global events](https://www.pagerduty.com/events/). 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

## 🎙️ We’re Virtual

- [Chaos Carnival](https://chaoscarnival.io/) returns! Mandi will present *Plan for Unplanned Work: Game Days and Chaos Engineering* on January 24th.
- Mandi will be back at [Conf42 DevOps](https://www.conf42.com/devops2024) on January 25 to present *Reduce Toil by Improving Automation* as well as a panel on DevOps trends.
- Also on the 25th, Mandi will join the folks at [Cloudsoft](https://cloudsoft.io/home) for a panel on *Demonstrating the Value of Site Reliability Engineering*. [Join us](https://www.eventbrite.co.uk/e/demonstrating-the-value-of-site-reliability-engineering-tickets-796083706797)!

ICYMI, check out the [Demo Roundup](https://www.youtube.com/live/VXDJ4KXDncI?feature=shared) that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow. 
## 🎧 On the Podcast(s)
This week on the podcast, we were joined by Heitor Lessa, Chief Architect at AWS, for an insightful conversation. Heitor provided valuable insights on the evolution of Powertools for AWS Lambda and the strategies for fostering and nurturing an open source community. If you're interested in open source and seeking advice on community building, don't miss [this episode](https://www.pageittothelimit.com/open-source-communities-with-heitor-lessa/). 

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is *Close to the Machine* by Ellen Ullman. We’re looking for **readers for future episodes**. If you’re interested, [fill out our form](https://docs.google.com/forms/d/e/1FAIpQLSeNUR-zz_wOd5quZz4VFIdnkz3P1fzVAXYLAZy7tDp4ON5eGw/viewform)

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re [subscribed](https://www.pageittothelimit.com/) so you don’t miss anything!

In other podcast news, Mandi joined [env0](https://www.env0.com/) Co-founder and CEO [Ohad Maislish](https://www.linkedin.com/in/ohadmaislish/) for an episode of the [Infrastructure as Code podcast](https://theiacpodcast.com). Download to your favorite podcast app or check it out [online](https://www.theiacpodcast.com/episode/the-evolution-of-infrastructure-management-with-mandi-walls).

You can now check out the new podcast version of *The Unplanned Show* on [Spotify](https://open.spotify.com/show/0WXDoDO59rjqz4cqJG08Vr) or [Apple Podcasts](https://podcasts.apple.com/us/podcast/the-unplanned-show/id1714302986). This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with [10 things every PagerDuty user should know](https://podcasters.spotify.com/pod/show/the-unplanned-show/episodes/Episode-14-10-Things-Every-PagerDuty-User-Should-Know-with-Matt-Linebarger-e2e7n6h). 
## 📺 On Our Live Streams

We’re on [Twitch](https://twitch.tv/pagerduty), covering all things PagerDuty, with some of our streams also broadcasting on [LinkedIn](https://www.linkedin.com/company/pagerduty/events/)!

Our regular shows are:

- **The Unplanned Show with Dormain!** Mondays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=8621eb03-0bbe-4ab9-9ba3-591c4f016607)). Catch up on past episodes in [this YouTube playlist](https://youtube.com/playlist?list=PLW0xKyjystaOBypX6nLYqI4S9oj7fPe2-&si=l6a1Ph7pYl0WasJ_). Upcoming episode guests include:
	- January 22: [Nora Jones](https://www.linkedin.com/in/norajones1/)
	- February 5: [Jonathan Rende](https://www.linkedin.com/in/jonathanrende/)
	- February 26: [Bryon Kroger](https://www.linkedin.com/in/bryon-kroger/)
   
- **Terraform Time!** Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=037a4f43-ecd4-4e45-b239-4761177e060d)).

- **HowTo Happy Hour**: Fridays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=5e8c58b6-52e1-4098-8835-f402b44a4688)) and now also on [YouTube](https://youtube.com/playlist?list=PLW0xKyjystaMQ9ookkPpRjW62C2d46FV_&feature=shared).
  
### ICYMI
On Tuesday, our product folks joined us for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Catch the recording on [YouTube](https://www.youtube.com/watch?v=PD7SWJvAILE&t=1s).

On Thursday, PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, shared their 2024 predictions. Watch a replay on [YouTube](https://www.youtube.com/watch?v=fhQOkf355Ls). 

Make sure you’re following us so you can be there live! You can view our most recent episodes on [Twitch](https://www.twitch.tv/pagerduty/videos) and [LinkedIn](https://www.linkedin.com/company/pagerduty/events/). See some of our earlier streams on the [YouTube playlist](https://www.youtube.com/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt).

## 🤝 Get in Touch

Join the [PagerDuty Community] (https://community.pagerduty.com) and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to [PagerDuty Community](https://community.pagerduty.com) and submit your work [here](https://community.pagerduty.com/challenges/328), or email us at <community-team@pagerduty.com>. We’d love to hear what you’re doing with PagerDuty!

## 💚 Follow us

- Dormain: [Twitter](https://twitter.com/DormainDrewitz) and [LinkedIn](https://www.linkedin.com/in/dormain/)
- Kat: [Twitter](https://twitter.com/strawberryf1eld) and [LinkedIn](https://www.linkedin.com/in/katgaines/)
- Mandi: [Mastodon](https://hachyderm.io/@lnxchk) and [Bluesky](https://bsky.app/profile/lnxchk.bsky.social)
- Tara: [Twitter](https://twitter.com/sparklingrobots) and [Mastodon](https://indieweb.social/@sparklingrobots)
- Tiago: [Twitter](https://twitter.com/t1agob) and [LinkedIn](https://www.linkedin.com/in/tiagobarbosa/)
- Xenda: [LinkedIn](https://www.linkedin.com/in/xendaamici/)
- [PagerDuty on X](https://twitter.com/pagerduty)