Patient Points of View: How Telemedicine is Changing Healthcare Experiences in 2024
Tags: livevideocall, healthcaresolutions, telehealthsolution, communicationapi
Published: 2024-05-06 17:31:34

We at Enablex have been leading the charge. We saw a substantial increase in virtual appointments during the pandemic, and we are now actively designing the future of **[live video call](https://www.enablex.io/cpaas/video-api** for digital healthcare by incorporating useful input, utilizing studies, and monitoring market trends.

**The state of Telemedicine**

According to detailed research by Fortune Business Insights, the worldwide telemedicine business is rapidly expanding. The global telemedicine industry is anticipated to be worth US$ 94.44 billion in 2023, with global demand expected to grow at a 17.2% CAGR to US$ 286.22 billion by 2030. These numbers highlight the rising adoption and incorporation of telemedicine into healthcare procedures globally.

Despite the increased acceptance of [**Telehealth solutions**](https://www.enablex.io/cpaas/industry/health-care), more than 70% of patients still prefer in-person appointments, according to the BMC survey. The study focuses on how perceived utility, simplicity of use, and privacy issues influence telemedicine acceptability. Understanding these characteristics is critical for healthcare practitioners as they implement telemedicine into everyday treatment. Telehealth providers may make patients feel more confident and trusting by using safe, dependable, and simple options. This kind of behavioural change needs education and assurance that sensitive medical data is kept secret and that technological difficulties will not prevent patients from obtaining efficient treatment.

**Finding the right solution**

Every day, at **[Enablex](https://www.enablex.io/)**, we speak with telemedicine and digital mental health providers, whether they are existing clients or seeking for a new video solution. The most common issues raised by individuals utilizing alternative video providers are quality, stability, and a bad end-user experience.

The most common cause of patient irritation is poor usability during the start phase, as well as low video quality. In several cases, doctors were so dissatisfied that they stopped utilizing the service completely.

We have and will continue to actively address these concerns. This has resulted in the quick delivery of new features and quality improvements, with the goal of improving the end-user experience and streamlining the appointment process. We want to deliver a solution that is easy to use and install.

In fact, 86% of our clients reported that utilizing Enablex made hosting video consultations easier for end users.

**Setting practitioners up for success**

More research on the issues that telemedicine providers encounter indicated a simple but effective solution: give proper training to healthcare workers. While user-friendly interfaces solve some of the issue, additional technical teaching and video etiquette can dramatically improve patients’ perceived experience and help telemedicine providers win more cases. Check out our end-user advice here.

**Virtual care is here to stay**

Research from the 2022 U.S. Consumer Trends In Patient Engagement Survey found that people prefer virtual visits for specific types of treatment, including primary care (55%), and mental healthcare (45%).

Similar reports, as well as the growth and success of our customers in the mental healthcare space, such as Unobravo, Tebra, and Wellnite, highlight the potential for telemedicine providers to tailor their offerings to the unique needs and preferences of their patients, while also providing convenience and accessibility that traditional in-person sessions may lack.

As the healthcare environment evolves, tackling usability issues, providing proper training, and understanding patients’ different preferences will be critical to realizing the full potential of telemedicine and ushering in a new age of healthcare delivery.

Interested in learning how you may improve the patient experience with Enablex-powered **[video calls](https://www.enablex.io/cpaas/video-api)**? Get started for free, or get in contact.