Top 5 Best Ameyo Alternatives & Competitors in 2024
Tags: ameyoreview, ameyoalternative, ameyocompetitor, ameyosoftware
Published: 2024-03-22 09:46:16

In today's competitive digital world, regular analog phone systems are becoming discontinued as the present digital age is looking for the latest and most flexible alternatives. 

One of the best-advanced telecommunications is VoIP (Voice over Internet Protocol), which influences internet connections and facilitates smooth communication via phone and messaging. Business phone system providers offer various functions like video conferencing, voice calling, chat, and file sharing into a single platform, which attracts more and more clients.

Business phone system providers come into view as the primary choice for both residential and business communication needs. This system also provides seamless integration with other business software like customer relationship management (CRM) systems.

_In this blog, we will be looking at the Ameyo contact center software in detail and explain why businesses need to know about the best Ameyo alternatives to enhance their operations._

## What is Ameyo?

![Ameyo](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/jijag8s3od9ndacv30s5.png)
Ameyo software is a cloud-based VoIP phone system designed to address the communication needs of startups and small businesses. Ameyo offers a flexible and scalable solution that allows organizations to simplify their communication processes skillfully. Instead of traditional phone lines, the Ameyo call center allows users to make and receive calls over the Internet, reducing communication costs. 

Ameyo call center solution authorizes businesses to take exceptional customer experiences effectively. Ameo call center is available both as a mobile-based application and a web app that enables marketing, sales, and support teams to make and receive local and global calls.

## Ameyo features:

![Ameyo features](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/dyetr5n9ivb7d1qjbznx.png)
1. Interactive Voice Response (IVR) helps to connect with the callers through voice prompts and keypad inputs which is an automated telephony system. IVR systems are commonly used in contact centers, customer service, and call centers to handle incoming calls and provide self-service options to callers.
2. The Automatic Call Distributor (ACD) system is mainly used to manage all your incoming calls and customer service departments. ACD is a telephony system that uses algorithms to distribute calls evenly among agents and minimize wait times for callers.
3. An Auto Dialer helps call centers to reach out to a large number of contacts. It automatically dials phone numbers from a pre-loaded list or database.
4. Number Masking protects the privacy of the phone numbers of individuals or organizations when communicating with others, which is a telecommunications technology.
5. Click-to-call feature allows clients to initiate phone calls directly which allows them to connect to a customer faster by clicking a link displayed on a website, email, or mobile app.
6. Instead of switching between different applications, a unified agent desktop integrates various communication channels, knowledge bases, and productivity tools into a centralized platform, which allows clients to reduce average handling time.

## Ameyo pricing:

![Ameyo dashboard](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/k3bey7pk61sv74y0hudt.jpg)
We cannot directly get the pricing options on the websites to get the pricing option. Whatever the data we have from the Ameyo website, we cannot directly get their pricing plan. It is a very difficult process to get their pricing plan because one needs to contact their sales team to get a perfect price structure, which makes users feel like there is no proper pricing plan, so they need to go to the website to contact their team and wait for the approval and get the pricing plans. Maybe users think that it is the major drawback in Ameyo.

## Why Do You Need a Perfect Ameyo Alternative for Your Business?

![Alternative](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/n414ef4p7pv85k3k435j.jpg)
Customers need the best Ameyo alternatives for business because there are several areas where Ameyo falls short, which mainly includes Ameyo's support services, where there is no proper response to the customers from support service where it is getting difficult to the customers in getting issues resolved. Users expressed in reviews that Ameyo's system is unorganized and challenging to navigate, and hence, Ameyo alternatives are required. 

![Ameyo Reviews](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/4cxiee7lrhrexu4hhzvz.png)

                     Source: g2.com

_Check out the recent reviews from the customers: [Ameyo Reviews](https://www.g2.com/products/ameyo/reviews#reviews)_


Ameyo Dialer is criticized for its inefficient support and complex user interface, hindering seamless communication and productivity for businesses. Users face negative experiences and are frustrated with the commercial aspects, such as Ameyo pricing and contracts. 

So it is very crucial to carefully assess your needs, consider the potential drawbacks of Ameyo, and explore alternative solutions that offer the right combination of features, customization, usability, scalability, and mainly customer support and affordability for your specific requirements.

## Top 5 Best Ameyo Alternatives in 2024:

As we find several difficulties in Ameyo these are the best alternatives you may consider instead of Ameyo here are the top 5 best alternatives that replace Ameyo.

### 1. TeleCMI
Vistit Website: https://www.telecmi.com/

![TeleCMI](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/hftrfc0yhoog4s33o7be.png)

TeleCMI is a cloud-based communication solution provider that offers several services like VoIP phone systems, auto sales dialers, cloud contact centers, and conversational AI. User registration, virtual numbers, call handling, integration with CRM, and mobile apps for easy access are included in TeleCMI's features. With efficient communication tools, TeleCMI aims to empower businesses to enhance productivity and customer experience.

**Key features:**
1. Virtual phone numbers allow users to make and receive calls from anywhere and at any time using an internet-connected device.
2. Interactive Voice Response (IVR) is an automated telephony system that interacts with callers through voice prompts and provides information or services.
3. Seamlessly integrates your existing and new business tools like CRM, Helpdesk, Pipedrive, etc.
4. Call recording is used to record audio conversations for quality assurance and training.
5. Ensuring accessibility and continuity of communication, call forwarding redirects all your incoming calls from one phone number to another.

**Pricing: (yearly subscription)**

- Basic: ₹587/user/month
- Premium: ₹755/user/month
- Enterprises: ₹1007/user/month

### 2. RingCentral
Vistit Website: https://www.ringcentral.com/ 

![Ringcentral](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/tnozap5oy9g9fmmioywu.png)
RingCentral is a leading provider of business phone systems provider for communication solutions. RingCentral empowers businesses of all sizes to enhance customer experience and drive productivity, with a comprehensive suite of messaging, video, phone, and fax solutions as well as features like webinars, SMS, professional services, and events.

**Key features:**
1. Smart reporting and analytics provide comprehensive insights into call data and performance metrics, empowering businesses to make informed decisions.
2. It connects with third-party applications, enhancing productivity and streamlining workflows by enabling data sharing.
3. Through Internet Fax users can send and receive faxes via email or the RingCentral app, without the need of traditional fax machines and paper-based processes.
4. Auto call recording automatically records inbound and outbound calls for compliance, quality assurance, and agent training purposes, ensuring accurate documentation.
5. Advanced call monitoring enables supervisors to monitor live calls, providing real-time insights and coaching opportunities to enhance customer satisfaction.

**Pricing: (yearly subscription)**

- Core: $20/user/month
- Advanced: $25/user/month
- Ultra: $35/user/month

### 3. CallHippo
_Visit Website: https://callhippo.com/_

![CallHippo](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/4onolhomzqwa4uy4oxwe.png)

CallHippo offers small business phone services in more than 50+ countries, adds users on the same number, and helps to make calls to receivers across the world hence it is a leading cloud-based business phone service provider. Known for its reliability and trustworthiness, CallHippo assists businesses in managing communication costs, tracking executive performance, and maintaining workflows effectively.

**Key features:**
1. Quality assurance, compliance, and training efforts for businesses are recorded and analyzed automatically using CallHippo's Intelligent call recording.
2. Power dialer automates outbound calling processes, increasing efficiency and agent productivity by dialing continuously through a list of contacts.
3. For improved agent performance and customer service, call barging allows supervisors to join ongoing calls to monitor or coach in real-time.
4. Based on specific criteria for easy organization, analysis, and retrieval of call data, call tagging enables users to categorize and label calls.
5. Call reminder helps to remind the scheduled appointments or meetings, ensuring timely and efficient customer engagement and task management.

**Pricing: (yearly subscription)**

- Basic: ₹0/user/month
- Starter: ₹1500/user/month
- Professional: ₹2500/user/month
- Ultimate: ₹3500/user/month

### 4. Ozonetel
Visit Website: https://ozonetel.com/

![Ozonetel](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/c1gktf85hovuz0g4nq08.png)

Ozonetel is trusted by more than 2,500 companies worldwide and loved by users; Ozonetel is a globally recognized leader in contact center software solutions. At every step of the customer journey, Ozonetel transforms the customer experience. With seamless integrations, competitive pricing, and customer support available all the time, Ozonetel empowers businesses to deliver exceptional customer experiences and achieve business growth.

**Key features:**
1. (Interactive Voice Response) IVR enhances customer interactions by providing menu-driven options for callers, improving efficiency, and routing to the appropriate agents.
2. It empowers businesses with comprehensive tools to optimize their contact center operations, ensuring seamless communication and superior customer experiences.
3. Power Dialer efficiently dials through a list of contacts and automates outbound calling processes, maximizing agent productivity and accelerating sales performance.
4. To enhance customer interactions for superior customer experiences in contact center operations, it leverages advanced technologies.
5. (Automatic Call Distribution) ACD routes incoming calls to the most experienced agents, ensuring efficient call handling and optimal customer service experiences.

**Pricing: (yearly subscription)**

- Starter: $30/user/month
- Standard: $45/user/month
- Premium: $55/user/month

### 5. Servetel
Visit Website: https://www.servetel.in/

![Servetel](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/u1gbfssjtzb10c0np3l1.png)

Servetel is a leading provider of cloud-based contact center solutions, offering seamless communication between businesses and customers. Servetel ensures hassle-free communication solutions tailored to meet the unique needs of businesses across industries.

**Key features:**
1. Call recording effortlessly records customer conversations for quality control, compliance, and performance evaluation purposes.
2. The receive calls anywhere feature ensures seamless connectivity to help users receive incoming calls from any device or location.
3. Multi-level IVR streamlines call routing and improves customer experience with its customized menu options for efficient navigation.
4. Call queue management reduces customer wait times and ensures they are connected with the right agent without waiting long in the queue.
5. Call notes enable users to add and view important information related to customer interactions for efficient follow-ups.

**Pricing:**
Servetel pricing plans are available upon request.

## Conclusion:
While Ameyo undoubtedly offers various advanced features for customer engagement, exploring alternative solutions can give additional functionalities and capabilities that may better suit the unique needs of businesses. Considering other options allows companies to evaluate a wider range of features, such as advanced ticketing systems, AI-powered automation, customizable communication workflows, and predictive analytics, which Ameyo alone may not be fully addressed.

Each alternative may bring its own set of advantages, whether it's a user-friendly interface, extensive integration capabilities, or a specialized focus on specific aspects of customer service. By considering alternatives to Ameyo, businesses can ensure they find the solution that best aligns with their requirements, objectives, and budget constraints. This exploration can help you discover a platform that not only meets your business's immediate needs but also sets them to achieve long-term success in managing customer interactions and fostering meaningful relationships.