PagerDuty Community Update, January 5 2024
Tags: incidentresponse, devops, automation, oncall
Published: 2024-01-05 19:46:38

## How Can We Help?
What would you like to see more of from the PagerDuty Community in 2024? How can we help you be more successful with PagerDuty and all of the components of the Operations Cloud? Take our super short [survey](https://docs.google.com/forms/d/e/1FAIpQLSexHjANrSOQYixACIDAu7Ugn9OHecdjKCZTdTqVmII0UgWH6w/viewform) and let us know!

## ✍️ On the Blog
### Don’t be afraid of on-call!
Xenda asked some folks in the PagerDuty [community](https://community.pagerduty.com) how they cope with on-call responsibilities and helping their teams [not fear being on-call](https://www.pagerduty.com/blog/practitioners-share-how-they-remove-the-fear-of-on-call/). If you’re heading into your very first on-call rotation, you are not alone! These folks have been there and have some great tips for you.

### Going beyond MTTR
MTTR is a great starting place for teams just starting out on their Incident Response and Incident Management journey. But if your team has been working on IR for a while, you might need a bit more than MTTR can give you. Google and others have written about some of the weaknesses of MTTR, and Mandi took a look at where you can get better insights in your PagerDuty account. Read more in this [article](https://www.pagerduty.com/blog/improving-beyond-mttr-with-pagerduty-analytics/).

## 🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

- Mandi will be at [Tech Show London](https://www.techshowlondon.co.uk/?utm_source=partner&utm_medium=LondonTechLeaders&utm_campaign=LondonTechLeaders) in March to chat about DevOps and AI
- Then she’ll be back in Pasadena for [DevOpsDays LA](https://devopsdays.org/events/2024-los-angeles/welcome/) to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our [global events](https://www.pagerduty.com/events/). 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

## 🎙️ We’re Virtual

**NEXT WEEK** [Mark your calendars](https://meet.pagerduty.com/tfrtjan2024) for the next **Terraform Roundtable**! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

- [Chaos Carnival](https://chaoscarnival.io/) returns! Mandi will present *Plan for Unplanned Work: Game Days and Chaos Engineering* on January 24th.
- Mandi will be back at [Conf42 DevOps](https://www.conf42.com/devops2024) on January 25 to present *Reduce Toil by Improving Automation*. 

ICYMI, check out the [Demo Roundup](https://www.youtube.com/live/VXDJ4KXDncI?feature=shared) that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow. 

## 🎧 On the Podcast(s)

We’ve kicked off 2024 in style with an episode featuring Abby Bangser. Abby’s one of the co-chairs of the CNCF’s Platforms Working Group. She joined us to talk about all things [platform engineering](https://www.pageittothelimit.com/platform-engineering-with-abby-bangser/)!

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is *Close to the Machine* by Ellen Ullman. We’re looking for **readers for future episodes**. If you’re interested, [fill out our form](https://docs.google.com/forms/d/e/1FAIpQLSeNUR-zz_wOd5quZz4VFIdnkz3P1fzVAXYLAZy7tDp4ON5eGw/viewform), we'd love to have you join us!

We’ll still be running our regular episodes featuring interesting folks in tech. Make sure you’re [subscribed](https://www.pageittothelimit.com/) so you don’t miss anything!

## 📺 On Our Live Streams

We’re on [Twitch](https://twitch.tv/pagerduty), covering all things PagerDuty, with some of our streams also broadcasting on [LinkedIn](https://www.linkedin.com/company/pagerduty/events/)!

Our regular shows are:

- **The Unplanned Show with Dormain!** Mondays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=8621eb03-0bbe-4ab9-9ba3-591c4f016607)). Catch up on past episodes in [this YouTube playlist](https://youtube.com/playlist?list=PLW0xKyjystaOBypX6nLYqI4S9oj7fPe2-&si=l6a1Ph7pYl0WasJ_). Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on [Spotify](https://open.spotify.com/show/0WXDoDO59rjqz4cqJG08Vr) or [Apple Podcasts](https://podcasts.apple.com/us/podcast/the-unplanned-show/id1714302986)
   **Upcoming episodes**: 
  - January 8: Manu Gurudatha on “From Slipping to Shipping”

- **Terraform Time!** Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=037a4f43-ecd4-4e45-b239-4761177e060d)).

- **HowTo Happy Hour**: Fridays at 4pm Eastern / 1pm Pacific (check other timezones [here](https://www.twitch.tv/pagerduty/schedule?seriesID=5e8c58b6-52e1-4098-8835-f402b44a4688)) and now also on [YouTube](https://youtube.com/playlist?list=PLW0xKyjystaMQ9ookkPpRjW62C2d46FV_&feature=shared).
  - More from our product team on new Operational Maturity reports will be coming soon! Plus, Frank returns with more tips on using Event Orchestration!
  
- January 16, join our product folks for a panel discussion around **Event-Driven Automation**: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on [LinkedIn]( https://www.linkedin.com/events/event-drivenautomationpanel7149118038334685184/comments/).

Make sure you’re following us so you can be there live! You can view our most recent episodes on [Twitch](https://www.twitch.tv/pagerduty/videos) and [LinkedIn](https://www.linkedin.com/company/pagerduty/events/). See some of our earlier streams on the [YouTube playlist](https://www.youtube.com/playlist?list=PLW0xKyjystaOwwYODuuvKdte7STOpU6jt).

## 🤝 Get in Touch

Join the [PagerDuty Community] (https://community.pagerduty.com) and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to [PagerDuty Community](https://community.pagerduty.com) and submit your work [here](https://community.pagerduty.com/challenges/328), or email us at <community-team@pagerduty.com>. We’d love to hear what you’re doing with PagerDuty!

## 💚 Follow us

- Dormain: [Twitter](https://twitter.com/DormainDrewitz) and [LinkedIn](https://www.linkedin.com/in/dormain/)
- Kat: [Twitter](https://twitter.com/strawberryf1eld) and [LinkedIn](https://www.linkedin.com/in/katgaines/)
- Mandi: [Mastodon](https://hachyderm.io/@lnxchk) and [Bluesky](https://bsky.app/profile/lnxchk.bsky.social)
- Tara: [Twitter](https://twitter.com/sparklingrobots) and [Mastodon](https://indieweb.social/@sparklingrobots)
- Tiago: [Twitter](https://twitter.com/t1agob) and [LinkedIn](https://www.linkedin.com/in/tiagobarbosa/)
- Xenda: [LinkedIn](https://www.linkedin.com/in/xendaamici/)
- [PagerDuty on X](https://twitter.com/pagerduty)