How to get developer support for the Amazon Appstore
Tags: amazonappstore, firetv, tutorial, howto
Published: 2024-02-15 14:56:42

While developing and submitting apps for the [Amazon Appstore](https://developer.amazon.com/home.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org), at some point you may hit a snag and need some help. When that happens, here are the best ways to find answers and get developer support:

## 1. Documentation

The first thing to do is [check the documentation](https://developer.amazon.com/apps-and-games/documentation?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org). Our docs are the best place to find a solution to your issue. Most likely somebody else has had the same question you have, and if that's the case, we've probably documented an answer to it.

![docs](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/mmmje80cug2dq9zk1b3u.png)

The Amazon Developer Portal has a search bar at the top-middle of every page, and you can also browse the sections on [porting your app](https://developer.amazon.com/apps-and-games/porting-your-app?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org), [submitting your app](https://developer.amazon.com/docs/app-submission/understanding-submission.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org), and [in-app purchasing (IAP)](https://developer.amazon.com/docs/in-app-purchasing/iap-overview.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org) (to name just a few).

## 2. Community Space

If you can't find your issue in the docs, the next place to check is the [Amazon Appstore community space](https://community.amazondeveloper.com/c/amazon-appstore/17), where app developers [discuss topics](https://community.amazondeveloper.com/c/amazon-appstore/appstore-questions) and we have our [Knowledge Base](https://community.amazondeveloper.com/c/amazon-appstore/appstore-knowledge-base) with over 80 articles.

![forum](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/sy97zlh5itemi1w8o62k.png)

Just like the Developer Portal, there's a search bar at the top-center of every page and you're probably not the first person to see your issue. Check if anyone else has asked a [similar question](https://community.amazondeveloper.com/c/amazon-appstore/appstore-questions) or if there's a [Knowledge Base article](https://community.amazondeveloper.com/c/amazon-appstore/appstore-knowledge-base).

If you can't find a related post, go ahead and [ask the community](https://community.amazondeveloper.com/c/amazon-appstore/appstore-questions)!

## 3. Stack Overflow

Another place to ask your question is [Stack Overflow](https://stackoverflow.com/questions/tagged/amazon-appstore). Look for questions under "[amazon-appstore](https://stackoverflow.com/questions/tagged/amazon-appstore)" and be sure to use that tag when you ask your question, so other Amazon Appstore devs will be able to find answers as well.

![stackoverflow](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/17knr8kd2j8gekd6twz0.png)

## 4. YouTube Channel

You can also check out our [YouTube channel](https://www.youtube.com/user/AmazonAppDistro), where we post tutorials, tech talks, announcements, and more.

There are nearly 500 videos on there and over 20,000 subscribers, so you'll find a video on any topic you're looking for and plenty of other devs to comment and discuss with.

![youtube](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/jzluhzavpf1u5c8b6cvn.png)

## 5. Contact Us

Finally, if you still haven't found the answer to your question, sign into the [Developer Console](https://developer.amazon.com/home.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org) and use the [Contact Us form](https://developer.amazon.com/support/contact-us?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org). Our Dev Advocates will look into your issue and get back to you within a couple days.

![contactus](https://dev-to-uploads.s3.amazonaws.com/uploads/articles/gbd0l6a8cg3v083c5kjn.png)

## Summary

For any issue that might pop up, we have a bunch of ways for you to find the info and get the support you need:

1. Check the [documentation](https://developer.amazon.com/apps-and-games/documentation?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org)
2. Search for/post a topic in the [community space](https://community.amazondeveloper.com/c/amazon-appstore/17)
3. Look for/ask a question on [Stack Overflow](https://stackoverflow.com/questions/tagged/amazon-appstore)
4. Check the [Amazon Appstore YouTube channel](https://www.youtube.com/user/AmazonAppDistro) for related videos
5. Use the [Contact Us form](https://developer.amazon.com/support/contact-us?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org) to get in touch with our Dev Advocates

## Related Resources

- [Amazon Appstore documentation](https://developer.amazon.com/apps-and-games/documentation?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org)

- [Presubmission Checklist](https://developer.amazon.com/docs/app-submission/presubmission-checklist.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org)

- [Porting guide](https://developer.amazon.com/docs/app-submission/migrate-existing-app.html?cmp=US_CON_DEV-amazonappdev&ch=soc&chlast=soc&pub=devto&publast=devto&type=org&typelast=org)

- [Amazon Appstore Developers on YouTube](https://www.youtube.com/user/AmazonAppDistro)