Transforming the Singapore Cruise Centre with Digital Architecture
Tags: startup, organizations, architecture, innovation
Published: 2024-04-20 14:25:44

Designing the architecture and organizational structure of a startup is a nuanced journey, filled with challenges and learnings. Over the past decade, my experience with a platform operating across multiple markets in Southeast Asia has provided us with profound insights into the anatomy of startup success and the pitfalls to avoid.

![](https://victorleungtw.com/static/18d1a34fbf509c880c64253c8e0ea35e/a9a89/2024-04-20.webp)

### The Startup Anatomy

Startups typically operate with high autonomy and low governance. This structure is characterized by limited resources, a flat organizational hierarchy, and a strong entrepreneurial spirit. Such environments prioritize growth and adaptability, allowing startups to pivot quickly but often at the cost of long-term planning.

### Challenges Encountered

Our journey wasn't without its challenges:
- **High attrition rates and disengagement** among the team were frequent.
- **Frequent downtimes** plagued our technology stack.
- **Dependence on monolithic architectures** made scaling and maintenance difficult.
- We became a **feature factory**, creating many features that were rarely, if ever, used.

### Strategic Solutions: Picking the Right Battles

#### Preventing Feature Bloat
We implemented a rigorous process to vet all business requests, which involved thorough impact and effort analysis. Commitment from business teams before moving forward was essential to ensure alignment and avoid unnecessary features.

#### Setting Common and Transparent Goals
We aligned on a common roadmap and revisited our goals through regular follow-ups and accountability checks. This transparency helped keep everyone on the same page and focused on our most critical objectives.

#### Advocacy and Leadership
Leading by example was crucial. We ensured that our processes were transparent and fair, and we advocated for projects that we truly believed in, making their benefits clear and accessible to everyone.

### Addressing Technical Debt

Technical debt was a significant hurdle, often overlooked because it didn't directly tie into immediate business outcomes. However, addressing technical debt was critical as it:
- Reduced development time and sped up market time.
- Enhanced system reliability, reducing costly downtimes.
- Improved user experience, leading to potential revenue increases.
- Fostered better developer experiences, increasing retention rates.

### Connecting Code to Business

We emphasized articulating the impact of technical improvements in the same way we handled feature development. This strategy involved sharing knowledge extensively and creating organizational transparency around goals and product strategies, enhancing everyone's understanding of their contributions to broader objectives.

### Supporting Through Culture

#### Making Good Work Visible
We held regular show-and-tells, town halls, and awarded recognitions to highlight excellent work, promoting a culture of appreciation and visibility.

#### Promoting Knowledge Sharing
We established permanent, cross-functional teams to foster ongoing learning and collaboration across different functions, enhancing our team's overall effectiveness and cohesion.

#### Ecosystem Mindset
From the hiring process to daily operations, we integrated an ecosystem mindset, focusing not just on coding skills but also on architectural understanding and a product-oriented approach.

### Organizing for Fast Flow

We adopted the four fundamental team topologies — stream-aligned, enabling, complicated subsystem, and platform teams — to organize our business and technology teams effectively. This structure, coupled with three core interaction modes, facilitated better flow and responsiveness to customer needs.

### Governance and Reliability Improvements

We invested heavily in observability and defined clear criteria for microservice readiness, ensuring our infrastructure could support our growth and innovation needs sustainably.

### Key Lessons

Our journey taught us the importance of:
- Creating alignment through transparent and equitable planning.
- Applying customer-centric processes internally.
- Experimenting and measuring the impact of architectural changes.
- Investing in observability with a product mindset.

In conclusion, the decade-long journey through startup landscape taught us invaluable lessons on balancing growth with sustainability, innovation with reliability, and autonomy with alignment. These insights not only shaped our technical strategies but also our organizational culture, propelling us towards a more integrated, resilient future.