Comprehensive List of 50+ Ecommerce Test Cases
Tags: testing, programming, webdev, cloud
Published: 2024-05-30 10:48:23

eCommerce test cases are the particular scenarios and activities performed to determine whether an e-commerce website or application is functional and easy to use. These test cases check that consumers can perform typical e-commerce actions including product browsing, adding goods to their carts, and making purchases, as well as that the website or application is operating appropriately. Testing the checkout process, the search capability, the capacity to add and remove things from a cart, and the capacity to examine purchase history and monitor shipments are a few examples of e-commerce test cases.

Test cases can also be used to assess the website’s responsiveness and device compatibility, including desktop and mobile. It also helps to identify and resolve any issues that may affect the functionality, security, performance, and compliance of the website.

**What is eCommerce testing?**

eCommerce testing is the process of evaluating an online store’s functionality and usability to ensure that it is functioning properly and providing a positive customer experience. This type of testing includes a variety of tests such as [functional testing](https://www.lambdatest.com/learning-hub/functional-testing/?utm_source=devto&utm_medium=organic&utm_campaign=apr_23&utm_term=bw&utm_content=learning_hub), usability testing, security testing, performance testing and many more. These tests are again carried out to identify and solve any issues or bugs before the website is made live to the public. This is important for an eCommerce business, because it makes sure that customers can easily navigate and use the website and also that their sensitive information is kept secure and safe.
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## eCommerce Testing Types

E-commerce websites operate similarly to other web and mobile sites. As a result, it goes through numerous sorts of testing, including:

* Functional testing: Functional testing is done to ensure that the eCommerce system operates correctly and according to plan. This involves evaluating the website or application’s compatibility with various mobile devices and web browsers, as well as the security and usability of the checkout process and the functionality of all payment and delivery options.

* Performance testing: This kind of testing evaluates how well a system performs under various loads and stress levels. To ensure website reliability and responsiveness under high traffic, this also includes load testing and stress testing.

* User acceptability testing (UAT): End users conduct this kind of testing to make sure the eCommerce platform satisfies their demands and is simple to use.

* Exploratory testing: This sort of testing consists of system exploration to find bugs and usability problems.

* Regression testing: Regression testing is used to make sure that modifications to the eCommerce system don’t result in the introduction of brand-new flaws or the breakdown of already-existing functionality.

## eCommerce test cases

* **User registration and login:** Ensure that users can properly register for an account and log in to the site. You need to check that the “Create Account” button or link takes you to the registration page. On the registration page, ensure that all required fields (such as name, email, and password) are present. Check that the password strength indicator is operational and displays the appropriate level of strength for passwords entered. When attempting to register with an email address that is already associated with an account, ensure that the “Email already in use” error message is displayed.

* Check to see if a confirmation email is sent after successful registration so that users can log in using their registered email address and password. When attempting to log in with incorrect credentials, ensure that the “Incorrect email or password” error message appears. Check that if a user forgets their password, they can reset it. Check that the user’s session is kept after logging in and that the user is redirected to the correct page (such as their account page). Check that a user can exit their account by clicking the “Logout” button or link.

* **Product search and filtering:** Test that users can search for products and filter results by various criteria such as price, brand, and category. After that we need to check that the search bar is present and functional on the website. When searching for a specific product by name, ensure that the correct results are displayed. Check that the search results page includes information about each product, such as an image, name, and price. We also need to check to see if the search results can be filtered by category, price range, and other relevant criteria.

Check that the filter options are displayed correctly and that the user can select them. Check that the filtered results are correct and meet the criteria you’ve chosen. Check that the number of results displayed is correct and corresponds to the number of products that meet the search criteria. Check that the sorting options (such as price or name) are available and functional. Check to see if the pagination feature is present and functional, and that you can navigate through the results. Check to see if the search results page is accessible and responsive on various devices and browsers.

* **Product details and reviews:** Verify that users can view detailed information about products, including images, descriptions, and customer reviews. Check that all relevant information, such as the product name, price, and availability, is displayed on the product page. Make sure the product image is properly displayed and that users can zoom in and out to see it in greater detail. Ensure that the product description is complete and accurate, and that all relevant details such as dimensions, materials, and features are included. After that check to see if the product page includes customer reviews and that users can access them by clicking a link or button. Check that the product page has a section for customer ratings and that the average rating is correctly displayed. Make sure users can sort reviews by date or rating and filter reviews by star rating.

Make sure the product page has a section for related products and that users can easily navigate to them. Check that the product page has a section for frequently asked questions so that users can find answers to frequently asked questions and also that the product page has a section for warranty and return policies so that users can easily find this information.

* **Shopping cart and checkout:** Test that users can add items to their cart, view the contents of their cart and proceed to checkout. Check that users can add products to their carts and that the total is correctly calculated. Ensure the shopping cart shows the correct number of items and total cost. Check that the user can change the number of items in their cart and that the total is updated accordingly. Check that users can remove items from their shopping carts and that the total is updated. Check that the shopping cart is easily accessible from any page on the website and that users can easily navigate to it. Check that the product information, such as name, image, and price, is displayed correctly on the shopping cart page. Check that discounts or coupon codes applied to the order are visible on the shopping cart page.

On the shopping cart page, ensure that users can see their order total, including tax and shipping costs. Check that the shopping cart page includes a button or link to the checkout page. Check that the checkout process is secure and that sensitive information is encrypted properly. Check that the order total, including tax and shipping costs, is displayed on the checkout page. Check that users can select a shipping method and that the cost is correctly displayed. Check that users can select a payment method and that the appropriate fields for entering payment information are displayed.

Users should be able to enter and update their billing and shipping information. Make sure the checkout page has a review and submit button so users can double-check their order before submitting it. Check that users receive an order confirmation email with accurate information. Check that users can cancel or change their orders before they are processed. Check that the checkout process can handle multiple items and that payments can be processed for all items in the cart.

* **Order placement and confirmation:** Order placement and confirmation test cases are used to ensure that a user can successfully place an order on a website or application and that the order is correctly confirmed and processed. Checking the functionality of the shopping cart, the checkout process, payment processing, and the generation of order confirmations are examples of test cases. Furthermore, test cases may look for error messages and edge cases, such as insufficient inventory or incorrect payment information.

* **Payment processing:** To make sure that payment transactions are handled properly on a website or application, payment processing test cases are performed. The functionality of various payment mechanisms, including credit card, debit card, net banking, and UPI, may be tested in these test cases. Furthermore, test cases might also look for error messages and edge scenarios, such as incorrect payment information, credit card expiration dates, insufficient cash, and other things. Additionally, it checks for fraud detection and encryption during the payment process.

* **Order tracking:** To make sure that customers can monitor their orders on a website or application and that the tracking information is correct and up-to-date, order tracking test cases are deployed. These test cases might involve examining the order tracking system’s operation, the veracity of tracking data, and customers’ access to and capacity to change their order information. Test cases may also look for edge cases and error messages, such as erroneous tracking numbers or missing order details. Additionally, it checks the customer’s order history, email notifications, and SMS notifications.

* **Customer service:** A website or application’s customer service and support capabilities are tested using eCommerce customer service test cases to determine their efficacy and efficiency. These test cases might cover situations like examining the potential for contacting customer service by phone, email, or live chat, reading the potential for tracking and viewing the progress of a service request, examining the possibility for viewing and updating account information, and examining the potential for returning or exchanging goods. Test cases may also verify that customer support is helpful and able to address problems quickly.

* **Mobile compatibility:** In order to make sure that a website or application is completely operational and usable on mobile devices, mobile compatibility test cases for e-commerce are created. These test cases may cover situations like evaluating the layout and design of the website or application on various mobile devices and screen sizes, evaluating the usability of buttons and links, evaluating the capability to conduct transactions such as purchases, evaluating the responsiveness of the website or application, and evaluating the compatibility with various mobile browsers. Test cases may also be used to assess compatibility with different mobile operating systems, including iOS and Android. In general, mobile compatibility test cases are crucial to guarantee that users can access and utilize the eCommerce platform while on the go and that the website or application offers a smooth and satisfying experience on all devices.

* **Security:** To make sure a website or application is safe and shielded from dangers like hacking and data breaches, security test cases for e-commerce are created. These test cases can involve evaluating the robustness of login credentials, the encryption of critical information, the capacity to identify and block unauthorized access, the infrastructure security of the website or service, or the capacity to bounce back from a security incident. To secure sensitive client data, maintain the integrity of the e-commerce platform, and provide customers trust in the security and safety of their transactions, security test cases are fundamental.

* **Homepage and navigation:** eCommerce homepage and navigation test cases are created to make sure that the homepage and navigation of the website or application work properly and efficiently for users. These test cases might cover scenarios like evaluating the homepage’s structure and design, the operation of navigation menus, links, and buttons, the accessibility of and ability to browse products, the functionality of the search engine, the responsiveness of the homepage and navigation, and the compatibility with various devices and browsers. The usability and friendliness of the site and navigation may also be tested in test scenarios.

* **Product listing and sorting:** For e-commerce websites, product listing and sorting test cases are created to make sure that the website’s or application’s functions are functioning properly and effectively. These test cases might cover scenarios like examining how to view and browse products, how filters and sorting options work, how accurately product information is presented, how to add and remove items from the shopping cart, how quickly the product listing and sorting features respond, and how well they work across various devices and browsers. The usability and user-friendliness of the capabilities for product listing and sorting may also be tested using test cases.

* **Promotion and discount codes:** For e-commerce websites, promotion and discount code test cases check that the site successfully applies and calculates discounts based on different promotional offers and coupon codes. Examples of possible testing scenarios include:

* Using a working promo code, then confirming that the desired discount has been applied to the order

* Applying an expired or invalid coupon code to see if the website handles the mistake properly

* Verifying that the website properly handles applying discounts to items that are already on sale and testing combinations of various coupon codes and promotions to make sure the right discounts are applied

* ensuring that the website correctly imposes use restrictions on the use of coupon codes (e.g. one-time use, limited to certain customers)

To make sure that the discounts and promotions are accurately shown and that the final price is computed, it’s also crucial to verify the checkout process and purchase confirmation page.
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* **Tax calculation:** Depending on a number of variables, including the customer’s location, the items in the purchase, and any applicable tax exemptions, accurately calculates and applies taxes to orders. Examples of possible testing scenarios include:

* confirming that the website applies the correct tax rate according to the customer’s location

* Testing the proper application of tax exemptions (for specific items or clients, for example).

* ensuring that taxes on items that are already on sale or have discounts applied are calculated properly by the website

* Checking sure shipping and handling costs’ taxes are calculated and applied accurately

* Checking sure the website responds appropriately when a customer’s location or other information changes while they are checking out

* **Email notifications:** For e-commerce websites, email notification test cases check that the website sends the appropriate emails to administrators and customers at different points in the purchasing process. Examples of possible testing scenarios include:

* Confirming that clients who place orders receive an email confirmation

* To see if clients actually get an email with tracking information when their product ships

* Confirming that clients receive emails containing links to check the progress of their orders

* Checking that each time a new purchase is placed, administrators receive an email

* Confirming that emails are sent to customers when an order is canceled or refunded

* **Internationalization and localization:** For e-commerce websites, internationalization and localization test cases involve making sure that the website can support numerous languages and currencies and that it displays the right language and currency based on the customer’s location. Additionally, it’s crucial to test the checkout procedure and purchase confirmation page to make sure that the prices are accurately converted and shown in the customer’s local currency, as well as that the proper language and currency are displayed.

* **Accessibility:** For e-commerce websites, accessibility test cases are often used to make sure that the site is usable by those with disabilities, such as those who are blind or have low vision, have hearing impairments, or have mobility impairments. Tests for things like keyboard accessibility, alternative text for images, video captioning, and appropriate use of heading and semantic elements may be part of this. To ensure accessibility for all users, it’s also crucial to test the website on various devices and with screen readers.

* **Search engine optimization:** The structure, content, and technological components of eCommerce websites are tested as part of search engine optimization (SEO) test cases to make sure they are search engine-friendly. Testing the website’s title tags, meta descriptions, headings, URLs, content, graphics, site speed, sitemaps, Google analytics, and link-building techniques can be a part of this. These tests check that the website is user-friendly, pertinent, of good quality, and simple for search engines to crawl. It becomes crucial to verify that the website is search engine-optimized and that the site can be properly crawled and indexed by search engines.

* **Performance and scalability: **For e-commerce websites, performance and scalability test cases include evaluating the website’s capacity to manage several concurrent users and transactions as well as how effectively it functions under various loads. This may involve doing tests on variables such as reaction speed, throughput, resource use, and stability. Testing for security flaws, browser compatibility, and the website’s capacity to withstand heavy traffic and peak loads are additional possibilities. The aim of these tests is to make sure that the website is scalable and can handle a high volume of users and transactions without experiencing any downtime or performance deterioration.

* **Integration with external systems:** Including external system integration The integration and functionality of the website with other systems, such as payment gateways, shipping providers, inventory management systems, and any other external systems on which the website depends, are among the test cases for e-commerce websites. This can involve verifying the integration’s security, the processing speed of transactions, and the precision of the data communicated between the website and other systems. Testing the website’s capacity to manage potential faults and exceptions that may arise throughout the integration process is another option. These tests are used to make sure that the website can interface with external systems without any issues and that all data, payment, and transaction exchanges are safe and correct.

* **Product comparison:** For e-commerce websites, product comparison test cases include evaluating the website’s operation and usability of the feature. This can involve evaluating the feature’s usability, accuracy of the information given, and capacity to compare various products. The capacity of the product comparison function to display pertinent details about each product, such as pricing and availability, as well as filter and sort products based on various criteria, can also be tested. It may also test the performance of the product comparison feature under various loads and for compatibility with different devices and browsers. These tests seek to guarantee that users of the website can quickly and accurately compare products.

* **Product recommendations:** For eCommerce websites, test cases for product suggestions include evaluating the website’s accuracy and usefulness of the feature. This can involve evaluating the feature’s usability, accuracy of the information provided, and capacity to produce and present relevant product suggestions to clients. Additionally, it may verify the feature’s compatibility with different devices and browsers as well as its capacity to consider variables like consumer purchase history, surfing patterns, and demographics. These tests are intended to make sure that the website’s overall user experience is improved by the product recommendation function and that it is dependable, accurate, and user-friendly.

* **Wish Lists:** The functionality and usability of the website’s want list feature are among the test cases for desire lists on e-commerce websites. Customers’ abilities to add things to their wish lists, browse and manage their desire lists, and purchase items from the wish lists can all be tested as part of this. The desired list feature’s security and privacy can also be tested, for example, by making sure that only the right client can access their wish list and that wish lists are kept secret. It may also evaluate the wish list feature’s performance under various loads and the compatibility of the functionality with a variety of devices and browsers.

* **Gift cards and store credits:** The functioning and usability of the gift card and store credit features on the website are tested as part of gift cards and store credit test cases for e-commerce websites. Customers’ ability to buy and use gift cards and shop credits, the correctness of the balance and expiration date, and the security of the transactions can all be tested as part of this. Additionally, it may test a customer’s ability to use more than one gift card or shop credit for a single purchase as well as their ability to check the balance of their gift cards or store credits. Additionally, it may involve testing the feature performance under various loads as well as its compatibility with a range of devices and browsers.
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* **Affiliate and referral programs:** The usability and functionality of the affiliate and referral programme components on the website are tested in affiliate and referral programs test cases for e-commerce websites. This can involve evaluating the program’s sign-up process for customers, tracking referral and affiliate links, and verifying the precision of commission and payout computations. It may also entail testing the program’s security and privacy, such as making sure that only authorized users have access to the program’s data and that private data is maintained. Additionally, it may involve testing the performance under various loads as well as its compatibility with a range of devices and browsers.

* **Returns and exchanges:** The functionality and usability of the website’s returns and exchanges process are tested as part of returns and exchanges test cases for e-commerce websites. This may involve assessing the customer’s ability to start a return or exchange, the precision of the refund or exchange computations, and the process’s usability. It can also involve evaluating the process’s security and privacy, such as making sure that only authorized individuals have access to the data on returns and exchanges and that personal data is kept private. Additionally, it may involve testing the performance under various loads as well as its compatibility with a range of devices and browsers.

* **Fraud detection and prevention:** For e-commerce websites, fraud detection and prevention test cases involve evaluating the website’s capacity to identify and stop fraudulent activity. This may involve evaluating the efficacy of fraud detection algorithms, the veracity of fraud warnings and notifications, and the capability of the website to restrict or flag questionable transactions. Additionally, it may assess the website’s payment gateway’s security as well as its capacity to identify and stop fraud and other types of fraud. Additionally, it may involve testing the performance under various loads as well as its compatibility with a range of devices and browsers. These tests check the accuracy, security, and effectiveness of the website’s fraud detection and prevention methods to make sure they don’t obstruct legal transactions.

* **Social media integration:** For e-commerce websites, social media integration test cases include evaluating the usability and functionality of the website’s integration with social media platforms. The capacity to share things on social media, the use of social media accounts to log in, and the veracity of information provided on social media are all examples of this. It may also entail evaluating the social media integration’s security, such as making sure that private information is kept secret and that only people with permission can access shared data. Additionally, it may involve testing the performance under various loads as well as its compatibility with a range of devices and browsers.

* **Search engine marketing:** The efficacy of the website’s paid search campaigns is one of the SEM test cases for e-commerce websites. Testing the website’s landing pages, ad wording, targeting, conversion rate, and return on investment (ROI) of the campaigns can all fall under this category. Additionally, it may involve evaluating the website’s capacity to monitor and assess the effectiveness of the campaigns as well as the feature’s suitability for use across a range of platforms and browsers. These tests aim to validate the efficacy, efficiency, alignment with the overall marketing plan, and ROI of the SEM activities on the website.

* **A/B testing:** A/B testing test cases for e-commerce websites involve comparing the performance of various iterations of the website’s design, layout, content, and functionality. This can include experimenting with various headlines, graphics, calls to action, and layouts, as well as testing the website’s capacity to monitor and evaluate the results of the tests and the viability of implementing the best one. Additionally, it may involve testing the performances under various loads and its compatibility with multiple devices and browsers. These tests are intended to ensure that the website is continually optimized for better conversion and usability and that its components suit the target audience.

* **Multi-language support:** The capacity of eCommerce websites to support many languages is one of the test cases for multi-language support. This can involve evaluating the website’s language switching functionality as well as the precision of the translations and the user-friendliness of the language switching feature. Testing the feature’s compatibility with various hardware and browsers, as well as the website’s capability to handle different character sets and text directions, can also be included. It may also involve evaluating the feature’s performance under various loads. These tests are designed to make sure that the website can support many languages and that the language barrier won’t affect the user experience.
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* **Product inventory management:** Testing the functionality of adding, updating, and removing products from the website’s inventory as well as making sure that customers see appropriate inventory levels are all part of product inventory management test cases for e-commerce websites. The appropriate operation of any inventory management tools, such as low stock warnings, backordering, and bulk inventory updates, is also tested here. It’s also critical to verify that the website’s order management and fulfillment procedures accurately reflect any inventory modifications.

* **Email and SMS notifications:** For e-commerce websites, email and SMS notifications test cases include evaluating the usability and functioning of the website’s email and SMS alerts. This can involve checking the veracity of the data transmitted, having the alerts customized, and being able to monitor and evaluate the performance of the notifications. It may also entail evaluating the notifications’ security and privacy, such as making sure that only authorized individuals have access to the notifications’ data and that sensitive information is kept that way. Additionally, it may involve testing the performance under various loads as well as its compatibility with a range of devices and browsers.

* **Multi-currency support:** For e-commerce websites, multi-currency support test cases involve examining how well the website can manage different currencies. This involves evaluating the display of the appropriate currency based on the customer’s location, the accurate conversion of prices when a client switches currencies, and the accuracy of all financial transactions in the selected currency. Additionally, it involves evaluating the proper operation of any currency converter and the accurate presentation of currencies on all sites, including the checkout, shopping cart, and order confirmation pages. The functionality of any currency-related aspects, including pricing, taxes, and shipping rates that are specific to a given currency, must also be tested..

* **Multi-vendor support:** E-commerce websites capacity to accommodate numerous suppliers or sellers is one of the multi-vendor support test cases. This may include evaluating the website’s capacity to control various vendors or sellers, the integrity of their product information, and the safety of their financial transactions. Testing can also be done to see how well the website handles different suppliers’ and sellers’ shipping, tax, and return policies and how well the feature works with various browser combinations. It may also involve evaluating the performances of the different features under different loads. These tests are designed to ensure that the website can accommodate numerous vendors or sellers and that the features and capabilities of the vendors or sellers will not adversely affect the user experience.

* **Order management:** An eCommerce website’s order management test cases involve testing different aspects of the ordering process, including adding products to the cart and determining the total, the checkout process to make sure that all necessary data is captured, order confirmation, payment processing, and order tracking. The ability to cancel and refund an order is also tested. The test cases guarantee that the process is operating properly and giving the end user a flawless experience.

* **Search and filter functionality:** An e-commerce website’s search bar and filter options are put through a series of tests to make sure they function properly and produce accurate results. Testing the search box for proper spelling and language, the filter choices for proper categorization and sorting, and the search results for relevance and accuracy are a few examples of what you might do. The test cases make sure that users can quickly and effectively find the products they’re looking for.

* **Product ratings and reviews:** An eCommerce website’s test cases for product ratings and reviews involve evaluating the system’s functionality. This involves evaluating the performance of the sorting and filtering choices based on ratings and reviews, the ability for users to leave ratings and reviews, and the display of the ratings and reviews. It would also evaluate any moderation features that could be present and ensure that reviews are authentic and not manipulated. The test cases make sure that the rating and review system is operating properly and giving both customers and the e-commerce website useful feedback.

* **Customer account management:** Creating, modifying, and deleting customer accounts, logging in and out, and changing passwords are all functions of customer account management test cases for an e-commerce website. The functionality of customer data, such as saved shipping and invoicing details, order histories, and wishlists, is also tested. Additionally, it would involve evaluating the security and privacy of client data and guaranteeing the confidentiality and safety of the customer’s personal information. These test scenarios guarantee that the customer account management system is operationally sound and offers clients a safe and convenient experience.

* **Website scalability:** The ability of an eCommerce website to manage several concurrent users and transactions is tested as part of its scalability test cases. This involves evaluating how well the website performs when it is under a lot of demand, how many users it can support concurrently, and how well it can scale up and down as necessary. Additionally, it would involve testing the website’s capacity for handling heavy traffic, its stability and response speed, and its capacity for failure recovery. These test cases guarantee that the website can manage the anticipated traffic and continue to function at its peak even during busy times.

* **Subscription-based products:** The functionality of the subscription system is tested in test cases for products with subscription models on e-commerce websites. Customers’ ability to sign up for subscriptions, their ability to manage those subscriptions — including the ability to cancel, pause, and resume them — as well as the operation of the subscription management system are all tested in this process. It would also evaluate the customer’s flexibility in changing the subscription’s frequency and its list of products. These test cases make sure that the subscription system is operating properly and offering clients a seamless experience.

* **Personalization and recommendations:** Personalization and recommendations test cases for an eCommerce website include evaluating the website’s ability to personalize the user experience and provide relevant product recommendations. This includes testing the website’s ability to track user behavior, testing the accuracy of the personalization and recommendation algorithms, and testing the website’s ability to provide personalized content and recommendations in various areas of the site. It would also include testing the website’s ability to learn from user feedback and adapt personalization and recommendations accordingly. These test cases ensure that the website provides a personalized and relevant experience for users, thereby increasing their overall engagement with the e-commerce platform.
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* **Gift wrapping and gift messages:** eCommerce gift wrapping and gift message test cases involve evaluating the functionality of the gift wrapping and gift message options. This includes ensuring that users can select gift wrapping and gift messages during the checkout process, that gift wrapping and gift messages are correctly applied to the order, and that gift wrapping and gift messages are correctly displayed on the invoice and packaging. It would also include testing the functionality of the gift card or e-gift card as well as its integration with the checkout process. These test cases ensure that the gift wrapping and gift message options are working properly and that customers sending gifts have a convenient and thoughtful experience.

* **Multi-step checkout:** eCommerce multi-step checkout test cases involve testing the functionality of the multi-step checkout process. This includes ensuring that users can navigate through the various steps of the checkout process, that the information entered in each step is saved and retained, that the checkout process includes all necessary steps and fields, and that the checkout process is intuitive and user-friendly. It would also include testing the functionality of various payment options as well as their integration with the checkout process. These test cases ensure that the multi-step checkout process is functioning properly and that customers have a smooth and efficient purchasing experience.

* **Order tracking:** eCommerce order tracking test cases involve testing the functionality of the order tracking system. This includes testing the ability of users to track their orders through the fulfillment process, ensuring that the order tracking information is accurate and up to date, ensuring that the order tracking system provides detailed information about the order, and ensuring that the order tracking system is user-friendly. It would also include testing the order tracking system’s integration with the delivery or shipping provider, as well as testing the notifications and alert system for tracking updates. These test cases ensure that the order tracking system is functioning properly and that customers are receiving accurate and useful information about the status of their orders.

* **International shipping**: eCommerce international shipping test cases involve testing the functionality of international shipping options. This includes ensuring that users can choose international shipping during the checkout process, that international shipping rates are calculated correctly, that international shipping options are available for all eligible countries and regions, that customs and import taxes are calculated and applied correctly, and that international shipping tracking information is accurate and up to date. It would also include testing the international shipping compliance with the regulations of the countries to which the e-commerce platform is shipping. These test cases ensure that the international shipping options are working properly and that customers who want to buy from a different country receive accurate and convenient service.

* **Mobile optimization:** eCommerce mobile optimization test cases involve testing the functionality of the website on various mobile devices and browsers. This includes testing the layout and design of the website on different screen sizes, the functionality and usability of the website on different mobile devices, the performance of the website on different mobile networks, and the compatibility of the website with different mobile browsers. It would also include testing the website’s ability to adapt to different mobile platforms, such as iOS and Android, as well as testing the website’s ability to provide a consistent experience across multiple mobile devices. These test cases ensure that the website is optimized for mobile devices and that mobile users have an optimal user experience.

* **Product upselling and cross-selling:** Product upselling and cross-selling eCommerce test cases involve evaluating the functionality of the product upselling and cross-selling feature. This includes testing the website’s ability to recommend relevant and complementary products to customers, ensuring that the products recommended are consistent with the customer’s search and purchase history, ensuring that product recommendations are displayed correctly, and ensuring that the upselling and cross-selling feature does not interfere with the user experience. It would also include testing the ability to track the effectiveness of the upselling and cross-selling features and adjust recommendations as needed. These test cases ensure that the product upselling and cross-selling feature is functioning properly and providing customers with relevant and valuable suggestions.

* **Customizable products:** E-commerce customizable product test cases involve evaluating the functionality of the customizable products feature. This includes ensuring that users can customize products, that customization options are displayed correctly, that customized products are saved and retained, that customized products are displayed correctly in the shopping cart and during checkout, and that customized products are manufactured and delivered correctly. It would also include testing the functionality of the customization tools and ensuring that the customization options comply with the laws and regulations of the country where the e-commerce platform is operating. These test cases ensure that the customizable products feature is functioning properly, providing customers with a unique and personalized experience.

* **Product bundles: **eCommerce product bundles test cases involve testing the functionality of the product bundle feature. This includes ensuring that users can buy multiple products as a bundle, that the bundle price is calculated correctly, that the bundle products are displayed correctly, that the bundle products are delivered together, and that the bundle products are consistent with the customer’s purchase history. It would also include testing the capability of tracking the effectiveness of the product bundle feature and adjusting the bundle options accordingly. These test cases ensure that the product bundle feature is functioning properly and providing customers with a convenient and cost-effective experience.

* **Virtual and digital products:** The objective of this test case is to verify that users can purchase virtual and digital products so that digital products are delivered correctly and virtual products are available for access and use. The functionality of the virtual and digital products feature is tested in virtual and also in digital product test cases on eCommerce, ensuring that users can purchase virtual and digital products, that digital products are delivered correctly and virtual items are available for access and use. Furthermore, testing compliance with laws and regulation of the country where the e-commerce platform operates is critical as it could lead to unauthorized access or damage if not respected by app developers.

* **Affiliate program:** eCommerce affiliate programme test cases involve testing the functionality of the affiliate programme feature. This includes ensuring that users can join the affiliate programme, that affiliate links are generated correctly, that affiliate commissions are calculated and paid correctly, that the affiliate programme is integrated with the eCommerce platform, and that the affiliate programme is consistent with the customer’s purchase history. It would also include testing the ability to track the effectiveness of the affiliate programme and adjust programme options as needed. These test cases ensure that the affiliate programme feature is functioning properly and providing affiliates with an efficient and profitable experience.
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* **Multi-step registration:** eCommerce multi-step registration test cases involve evaluating the functionality of the multi-step registration process. This includes ensuring that users can navigate through the various steps of the registration process, that the information entered in each step is saved and retained, that the registration process includes all necessary steps and fields, and that the registration process is intuitive and user-friendly. It would also include testing the functionality and integration of various registration options, such as social media login or two-factor authentication, with the registration process. These test cases ensure that the multi-step registration process is working properly and that customers have a seamless and secure registration experience.

* **Wishlist and gift registry:** Wishlist and gift registry eCommerce test cases involve ensuring that users can create a list of items they want or would like to receive as gifts and that the list can be shared with others. This includes putting the ability to add and remove items, change quantities, and mark items as purchased to the test. Furthermore, tests should ensure that privacy and security settings are properly implemented, and that the user can easily search and share the wish list or registry. Overall, the goal of these test cases is to ensure that the wishlist and gift registry features are easy to use and dependable for customers.

* **Live chat and support:** eCommerce live chat and support test cases involve testing the functionality of providing customer service and support via a website’s live chat feature. This includes ensuring that customers can initiate a chat, that the chat is routed to the appropriate agent or department, and that chat transcripts are saved and accessible. Furthermore, tests should ensure that the chat feature is available during appropriate hours, that response times are within acceptable limits, and that all customer inquiries are handled and resolved properly. Overall, the goal of these test cases is to ensure that the live chat and support feature provides online shoppers with an efficient and effective means of customer service.

* **Abandoned cart recovery:** The functionality of recovering abandoned shopping carts via email or other forms of communication is tested in abandoned cart recovery test cases for eCommerce. This includes testing the ability to send abandoned cart recovery emails or messages, personalize the content of the recovery message, and track the recovery campaign’s success rate. Furthermore, tests should ensure that the recovery message is sent at the correct time, that it is delivered to the correct email address or mobile number, and that the links in the recovery message work. Overall, the goal of these test cases is to ensure that the abandoned cart recovery feature is effective in re-engaging potential customers who have abandoned their carts and increasing conversion rates.

* **Multilingual customer support:** The functionality of providing customer service and support in multiple languages is tested in multilingual customer support test cases for eCommerce. This includes testing the ability to switch between languages, route chat or support to an agent or department that speaks the language, and save and access chat transcripts or support tickets in the selected language. Furthermore, tests should ensure that the multilingual support feature is available during appropriate hours, that the translation is correct, and that all customer inquiries are handled and resolved in the chosen language.

## How LambdaTest Can Help With eCommerce Test Cases

LambdaTest, a cloud-based [cross-browser testing](https://www.lambdatest.com/intl/en-in?utm_source=devto&utm_medium=organic&utm_campaign=apr_23&utm_term=bw&utm_content=webpage) and web performance monitoring platform, helps companies in the eCommerce space to accelerate product development, get quality user experience and increase conversion rate.

LambdaTest makes it easy for you to test your websites and web applications. With its comprehensive platform, LambdaTest helps identify and fix any issues that might be affecting the user experience. It provides end-to-end test automation for mobile and web applications as well. This can be used by businesses looking to test their website or app across different browsers, operating systems and devices.

It can help in the following ways:

* Cross-browser compatibility testing: LambdaTest allows you to test your website on various browsers and operating systems, including mobile browsers, to ensure that it is compatible and functional across multiple platforms.

* Real-time testing: LambdaTest offers [real-time testing](https://www.lambdatest.com/support/docs/real-time-browser-testing/?utm_source=devto&utm_medium=organic&utm_campaign=apr_23&utm_term=bw&utm_content=support_doc), allowing you to see how your website performs across different browsers and operating systems, making it easier to identify and resolve issues.

* Automation testing: LambdaTest has an [automation testing](https://www.lambdatest.com/blog/automation-testing-tools/?utm_source=devto&utm_medium=organic&utm_campaign=apr_23&utm_term=bw&utm_content=blog) feature that allows you to automate your test cases and run them across multiple browsers and operating systems, saving you time and effort.

* Live interactive testing: LambdaTest also includes a live interactive testing feature that allows you to test your website on a real browser like a real user, which can help you understand how your website performs in real-world conditions.

* Apart from eCommerce, LambdaTest supports all major domains such as retail, finance, [insurance](https://www.lambdatest.com/learning-hub/insurance-domain-testing-test-cases?utm_source=devto&utm_medium=organic&utm_campaign=apr_23&utm_term=bw&utm_content=learning_hub), and many others.
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## Conclusion

Finally, eCommerce test cases are critical in ensuring that an online store is functional and user-friendly for customers. These test cases cover a variety of eCommerce website features, including the wishlist and gift registry, live chat and support, abandoned cart recovery, and multilingual customer support.

Developers can ensure that these features work properly and that customers can easily navigate and use the website by testing them. Furthermore, by testing these features, developers can identify and resolve any issues or bugs before the website is made public. Overall, thorough eCommerce test cases are critical for the success of an online store because they help ensure that customers have a positive shopping experience.

**Happy Testing!!!**