These revised processes have started to make an impact, with the percentage of complaints closed within 30 days rising from 33.3% in April 2024 to 58.9% by the end of September 2024.
Mae'r prosesau diwygiedig hyn wedi dechrau cael effaith, gyda chanran y cwynion a gaewyd o fewn 30 o ddiwrnodau wedi codi o 33.3% ym mis Ebrill 2024 i 58.9% erbyn diwedd mis Medi 2024.