For the purpose of this guidance a complaint is ‘an expression of dissatisfaction in relation to the school, a governor or a member of its staff that requires a response from the school’.
Mae’r adroddiad wedi’i fwriadu ar gyfer Llywodraeth Cymru, llywodraethwyr a phenaethiaid mewn ysgolion, awdurdodau lleol a gwasanaethau gwella ysgolion.