For example, if a customer alleges a failure by an official caused a subsidy application to be in breach of European and or domestic rules, the case would be considered under the complaint procedure.
Er enghraifft, os bydd cwsmer yn honni bod cais am gymhorthdal yn torri rheolau Ewropeaidd neu ddomestig o ganlyniad i fethiant gan swyddog, rhaid ystyried yr achos o dan y drefn gwyno.