It includes requirements to have effective processes in place to gather, record and review stakeholder feedback and to assess risks posed to the well-being and safety of individuals using the service.
Mae'n cynnwys gofynion i sicrhau bod prosesau effeithiol ar waith i gasglu, cofnodi ac adolygu adborth gan randdeiliaid ac asesu risgiau i lesiant a diogelwch unigolion sy'n defnyddio'r gwasanaeth.