It was suggested that the organisation wanted to do more to understand the nature of the calls received, but the data for this was just not available from the current case management system.
Awgrymwyd bod y sefydliad am wneud mwy i ddeall natur y galwadau a geir, ond nid oedd y data am hyn ar gael eto o’r system rheoli achosion gyfredol.