Understand whether there are any skills gaps and identify the areas of training or support needed to deliver services in line with the commitments of the Welsh Benefits Charter.
Deall a oes unrhyw fylchau sgiliau a nodi’r meysydd hyfforddiant neu gymorth sydd eu hangen i ddarparu gwasanaethau yn unol ag ymrwymiadau Siarter Budd-daliadau Cymru.