Organisations should have their own complaints procedures readily available, ensuring that when concerns are raised, they are addressed through internal procedures in the first instance.
Dylai fod gan sefydliadau eu gweithdrefnau cwyno eu hunain y gellir cael gafael arnynt yn hawdd, gan sicrhau, pan godir pryderon, yr eir i'r afael â hwy drwy weithdrefnau mewnol yn y lle cyntaf.