The Ombudsman can look at any administrative failings in how we have dealt with your complaint and how we have followed our complaints procedure, or at any stage of it.
Gall yr Ombwdsmon edrych ar unrhyw fethiannau gweinyddol o ran sut rydym wedi ymdrin â'ch cwyn a sut rydym wedi dilyn ein gweithdrefn gwyno, neu unrhyw gam ohoni.