What was difficult for participants to reconcile was the lack of compassion and empathy that they experienced, from a system ostensibly designed to support and care for people in need.
Yr hyn a oedd yn anodd i gyfranogwyr ei gysoni oedd y diffyg tosturi ac empathi a brofwyd ganddynt, o system a gynlluniwyd yn ôl pob tebyg i gefnogi a gofalu am bobl mewn angen.