The WRA, by working with taxpayers and their representatives, focused on adapting their services to improve accessibility during a year where people’s circumstances were often changing.
Mae'r ACC, trwy weithio gyda threthdalwyr a'u cynrychiolwyr, wedi canolbwyntio ar addasu eu gwasanaethau i wella hygyrchedd yn ystod blwyddyn lle'r oedd amgylchiadau pobl yn newid yn aml.