A trauma-informed approach should be adopted by all staff in communicating with all residents, including those displaying difficult and unacceptable behaviours.
Dylai'r holl staff fabwysiadu dull gweithredu sy'n ystyriol o drawma wrth gyfathrebu â'r holl breswylwyr, gan gynnwys y rhai sy'n dangos ymddygiadau anodd ac annerbyniol.