Bws Cymru sets out a number of measures in this area, including the creation of a Passenger’s Charter which sets out the minimum expectations that all customers should expect when travelling by bus.
Mae Bws Cymru yn nodi nifer o fesurau yn y maes hwn, gan gynnwys creu Siarter Teithwyr sy'n nodi'r pethau sylfaenol y dylai pob cwsmer eu disgwyl wrth deithio ar fysiau.