The assessment is aimed at assessing the effectiveness of the different delivery mechanisms service providers use to provide information, advice and guidance to members of the public.
Mae’r asesiad wedi'i anelu at asesu effeithiolrwydd y gwahanol fecanweithiau y mae darparwyr gwasanaethau’n eu defnyddio i ddarparu gwybodaeth, cyngor a chanllawiau i aelodau o’r cyhoedd.