It was found that staff were unsure how to deal with homophobic incidents or what the protocol was when a homophobic insult had been used.
unrhyw wrthdaro buddiannau datganedig neu wrthdaro buddiannau posibl i unigolion sy’n ymwneud â’r broses gaffael a sut y cafodd y rhain eu rheoli neu sut y byddant yn cael eu rheoli