“We plod on and it comes to this and we can’t manage and she asked me but why, why it took an email from the professional for them to take an action?
"Rydyn ni'n bwrw ymlaen yn llafurus ac mae'n dod at hyn ac ni allwn ymdopi a gofynnodd i mi ond pam, pam y cymerodd e-bost gan y gweithiwr proffesiynol iddynt weithredu?