The First Minister stressed the importance of needing a culture shift within public services to change the preoccupation with processes to the detriment of outcomes.
Pwysleisiodd y Prif Weinidog bwysigrwydd yr angen i newid diwylliant o fewn gwasanaethau cyhoeddus i newid y diddordeb gormodol mewn prosesau ar draul canlyniadau.