In areas where micro-care services were well established and there was an up-to-date directory that people could access, workers were managing more demand than they could meet.
Mewn ardaloedd lle roedd gwasanaethau micro-ofal wedi ennill eu plwyf a lle roedd cyfeiriadur cyfredol y gallai pobl ei ddefnyddio, roedd gweithwyr yn rheoli mwy o alw nag y gallent ei ateb.