Some also noted reduced efficiency when dealing with local level issues, where the remote service created extra steps, and so delays, in the issuing of food or fuel vouchers.
Nododd rhai hefyd eu bod yn llai effeithlon wrth ddelio â materion lleol, gyda’r gwasanaeth o bell wedi creu camau ychwanegol, ac felly mwy o oedi wrth roi talebau bwyd neu danwydd.