Dispute resolution – If you do not accept our findings or accept our offer of redress, you can refer the complaint to the Financial Ombudsman Service, which sets out its process on its website.
Os ydych yn parhau’n anfodlon ar ôl cael ein penderfyniad terfynol am eich cwyn, neu eich bod yn anfodlon â’r ffordd y gwnaethom ddelio â’ch cwyn, gallwch ofyn i’r Ombwdsmon ei hystyried.