The role of the governance and audit committee is not to consider whether individual complaints have been dealt with appropriately but to consider the effectiveness of the complaints process.
Nid rôl y pwyllgor lywodraethu ac archwilio yw ystyried a ddeliwyd â chwynion unigol yn briodol, ond yn hytrach ystyried effeithiolrwydd y broses gwyno.