Whilst it is a lot of work up front, the chat bot has taken some phone calls away from the team, allowing them to concentrate on other work.
Er ei fod yn golygu llawer o waith ymlaen llaw, mae'r sgwrsfot wedi gallu ateb rhai galwadau ffôn ar ran y tîm, gan ganiatáu iddynt ganolbwyntio ar waith arall.