Confidently assess the responses given by customers to inform a decision on whether they have capacity for that decision, including assessing fluctuating capacity.
Asesu'r ymatebion a roddir gan ddinasyddion yn hyderus i lywio penderfyniad ynghylch a oes ganddynt y gallu i wneud y penderfyniad hwnnw, gan gynnwys galluedd sy’n amrywio.