If there is no one available, you will have to note the caller’s details and arrange for a Welsh speaking officer to call them back.
Os nad ydy’r staff priodol yn medru’r Gymraeg bydd angen i chi ddarparu gwasanaeth cyfieithu ar y pryd er mwyn i’r staff hynny ddeall yr unigolyn sy’n defnyddio’r Gymraeg.