The effectiveness of the Council’s response to the Covid pandemic may have also increased the expectations of our customers, especially in the way that they access and receive services.
Efallai hefyd fod effeithiolrwydd ymateb y Cyngor i bandemig Covid wedi codi disgwyliadau ein cwsmeriaid, yn enwedig felly yn y ffordd maen nhw’n cael gafael ar a derbyn gwasanaethau.