Online Service Adoption: Measure the adoption rates of online services offered by the council and compare with metrics of traditional channels i.e. telephone and face to face.
Cyfraddau Mabwysiadu Gwasanaethau Ar-lein: Mesur cyfraddau mabwysiadu gwasanaethau ar-lein a gynigir gan y cyngor a'u cymharu â metrigau sianeli traddodiadol hy, ffôn ac wyneb yn wyneb.