We also have the discretion to take your complaint directly to Stage 2 if we think that it is inappropriate for it to be dealt with initially at Stage 1.
Mae gennym hefyd y disgresiwn i fynd â'ch cwyn yn uniongyrchol i Gam 2 os credwn ei bod yn amhriodol iddo gael ei drin i ddechrau yng Ngham 1.