To lead a significant programme of change and transformation which will seek to rationalise and/ or automate transactional processes which can lead to improvements in cost and quality of services.
Mae hyn yn cynnwys gweithredu llofnodion electronig, datrysiadau post hybrid, a chyflwyno technoleg roboteg mewn prosesau penodol, sydd wedi arwain at welliannau cynhyrchiant ac arbedion cost.