Identify customer contacts being received directly by departments and whether these could potentially be dealt with in a Contact Centre to the benefit of the customer/end user by March 2023.
Adnabod cysylltiadau cwsmeriaid sy’n mynd yn syth at adrannau ac ystyried a ellid rhoi sylw i’r rhain mewn Canolfan Gyswllt er budd y cwsmer/defnyddiwr terfynol erbyn Mawrth 2023.