engaging with - and understanding the needs of - service users representing different protected characteristics, including by recruiting them for user research and testing services
ymgysylltu â - a deall anghenion – defnyddwyr gwasanaeth sy'n cynrychioli gwahanol nodweddion gwarchodedig, gan gynnwys trwy eu recriwtio ar gyfer ymchwil defnyddwyr a phrofi gwasanaethau