It can easily be reduced to the simplistic currency of call centre staff losing jobs as internal cost is transferred to pay for expensive digital, data and technology teams.
Er enghraifft, dychmygwch staff canolfan alwadau yn colli eu swyddi gan fod y gost fewnol yn cael ei throsglwyddo i dalu am dimau digidol, am data a thechnolegau.