work with a user researcher to do qualitative research with users to learn about their experience of the service, their needs and problems they’re facing
weithio gydag ymchwilydd defnyddwyr i wneud gwaith ymchwil ansoddol gyda defnyddwyr er mwyn dysgu am eu profiad o’r gwasanaeth, eu hanghenion a’r problemau maen nhw’n eu hwynebu