This 2-hour course will help healthcare leaders to understand the importance of patient and staff-centred service design and its impact on patients, staff and their organisation.
Bydd y cwrs 2 awr hwn yn helpu arweinwyr gofal iechyd i ddeall pwysigrwydd dylunio gwasanaethau sy’n canolbwyntio ar gleifion a staff ac effaith hynny ar gleifion, staff a’u sefydliad.