It's designing services around the needs of your users; it's creating an organisation with the culture and skills for change to succeed.
Mae’n ymwneud â dylunio gwasanaethau o amgylch anghenion eich defnyddwyr, mae’n ymwneud â chreu sefydliad sydd â’r diwylliant a’r sgiliau i alluogi newid i lwyddo.