We needed to show humility and acknowledge that to improve our services we needed to consult the experts in its design - not us, not CDPS, but the residents themselves.
Roedd angen i ni ddangos gostyngeiddrwydd a chydnabod, i wella’n gwasanaethau, bod angen i ni droi at yr arbenigwyr ar eu dylunio — nid ni, nid CDPS, ond y preswylwyr eu hunain.