It involves learning about your users and what they want to do, what constraints you might be facing and the opportunities to improve how things are delivered today.
Mae’n cynnwys dysgu am eich defnyddwyr a’r hyn y maent am ei wneud, pa gyfyngiadau y gallech fod yn eu hwynebu a’r cyfleoedd i wella sut mae pethau’n cael eu darparu heddiw.