consider the intended and unintended consequences of the service on users – if there are negative consequences, think about how these will be solved or influence decision-making
ystyried canlyniadau bwriadol ac anfwriadol y gwasanaeth i ddefnyddwyr – os oes canlyniadau negyddol, meddyliwch am sut bydd y rhain yn cael eu datrys neu’n dylanwadu ar benderfyniadau