The Service Standards are broken down into three areas (‘Meeting user needs’, ‘Creating good digital teams’ and ‘Using the right technology’), with requirements within each one.
Mae'r Safonau Gwasanaeth wedi'u rhannu'n dri maes ('Bodloni anghenion defnyddwyr', 'Creu timau digidol da' a 'Defnyddio'r dechnoleg iawn'), gyda gofynion ym mhob un.