We’ve also learnt that services are harder to define in the health space, with the same initial user need often resulting in hundreds of different journeys.
Rydym hefyd wedi dysgu bod gwasanaethau’n fwy anodd eu diffinio ym maes iechyd, ac yn aml bod yr un angen defnyddiwr cychwynnol yn arwain at gannoedd o wahanol deithiau.