through mapping Front Door processes and call volumes, we found that on average around 60% of calls to the Front Door don’t progress to a referral.
trwy fapio prosesau Drws Blaen a faint o alwadau sy’n cyrraedd, fe ganfuon ni nad yw tua 60% o alwadau i’r Drws Blaen yn symud ymlaen i atgyfeiriad, ar gyfartaledd.