what developing digital components within services, or creating end-to-end digital service pathways, has the potential to improve both user and staff experience
Sut mae potensial, drwy ddatblygu cydrannau digidol mewn gwasanaethau, neu greu llwybrau gwasanaethau digidol o’r dechrau i’r diwedd, i wella profiad y defnyddiwr a staff fel ei gilydd