Services have to also be accessible for all – so good design, being user centred, continuously seeking feedback and improving the end user experience is vital.
Mae’n rhaid i wasanaethau fod ar gael i bawb hefyd ac felly mae’n hollbwysig cael cynllun da, canolbwyntio ar y defnyddwyr, chwilio am adborth parhaus a gwell profiad y defnyddiwr terfynol.