“If I was ever getting problems I could speak to someone over the phone who could explain things to me, because this was going on during the pandemic.
“Os oedd gen i unrhyw broblemau, roeddwn i’n gallu siarad â rhywun dros y ffôn a allai esbonio pethau i mi, oherwydd roedd hyn yn digwydd yn ystod y pandemig.