Too often, public services are created or modernised without taking the needs of the people who need to access them into account, or considering what a good service looks like.
Yn rhy aml o lawer, caiff gwasanaethau cyhoeddus eu creu neu eu moderneiddio heb ystyried anghenion y bobl sydd angen eu defnyddio, neu ystyried beth yw gwasanaeth da.