They were naturally experienced at showing empathy and knew the people they were helping so made the content relevant to the individual.
Roedd ganddyn nhw brofiad naturiol o ddangos empathi, a gan ei bod nhw’n adnabod y rhai roedden nhw’n eu helpu roedden nhw’n gallu gwneud y cynnwys yn berthnasol i’r unigolyn.