The report should also include an analysis of complaints received during the year, reporting on the number and nature of the complaints and the steps put in place to resolve any failures.
Dylai’r adroddiad hefyd gynnwys dadansoddiad o gwynion sydd wedi eu derbyn ystod y flwyddyn gan adrodd ar nifer a natur y cwynion a’r camau a roddwyd ar waith i ddatrys unrhyw fethiannau.