“It is a big step to make that call and it is important then that the caller can speak in their preferred language, ensuring it is as comfortable as possible.
"Mae'n gam mawr i wneud yr alwad honno ac mae'n bwysig bryd hynny bod y galwr yn gallu siarad yn eu dewis iaith, gan sicrhau ei fod mor gyfforddus â phosib.