When we receive complaints about Welsh language services, we will give organisations the opportunity to use their own complaints procedures to respond and offer a timely solution.
Pan fydd cwynion am wasanaethau Cymraeg yn cael eu cyflwyno, byddwn yn rhoi cyfle i sefydliadau ddefnyddio eu gweithdrefnau cwyno eu hunain i ymateb a chynnig datrysiad amserol.