Complaints that are considered under Stage 1 are usually considered and resolved quickly and if possible, within 10 working days of the complaint being raised.
Fel arfer, caiff cwynion y bernir eu bod yn perthyn i Gam 1 eu hystyried a’u datrys yn gyflym ac, os oes modd, cyn pen 10 diwrnod gwaith ar ôl i’r gŵyn gael ei mynegi.