Unacceptable comments – organisations should have complaints processes in place for requests to be made for libellous, offensive, incorrect or otherwise unacceptable comments to be deleted or removed.
Sylwadau annerbyniol – dylai fod gan sefydliadau brosesau cwyno ar waith i geisiadau gael eu gwneud am ddileu sylwadau sarhaus, anghywir neu annerbyniol.