techiaith/legislation-gov-uk_en-cy huggingface dataset:
The local authority must as soon as possible write to the complainant to confirm the oral withdrawal of a complaint.
Rhaid i'r awdurdod lleol ysgrifennu cyn gynted â phosibl at yr achwynydd i gadarnhau bod y gwyn wedi'i thynnu'n ôl ar lafar.
Local resolution
Penderfyniad lleol
18. - (1) The local authority must take all reasonable steps to resolve the complaint as soon as is reasonably practicable and subject to paragraph (2), within 10 working days beginning on the date the complaint was made.
18. - (1) Rhaid i'r awdurdod lleol gymryd pob cam rhesymol i benderfynu ar y gwyn cyn gynted ag y bo'n rhesymol ymarferol ac, yn ddarostyngedig i baragraff (2), o fewn 10 niwrnod gwaith yn cychwyn ar y dyddiad y gwnaed y gwyn.
The period referred to in paragraph (1) may be extended upon request by the complainant or with the complainant's agreement by up to a further 10 working days.
Caniateir estyn o hyd at 10 niwrnod gwaith pellach y cyfnod y cyfeirir ato ym mharagraff (1) pan fydd yr achwynydd yn gofyn am hynny neu gyda chytundeb yr achwynydd.
For the purposes of paragraph (1), the local authority may in any case where it would be appropriate to do so, and with the agreement of the complainant, make arrangements for conciliation, mediation or other assistance for the purposes of resolving the complaint.
At ddibenion paragraff (1), caiff yr awdurdod lleol, mewn unrhyw achos pan fyddai'n briodol gwneud hynny, a chyda chytundeb yr achwynydd, wneud trefniadau ar gyfer cymodi, cyfryngu neu ar gyfer cymorth arall at ddibenion penderfynu ar y gwyn.
Where the complaint is resolved under paragraph (1), the local authority must confirm in writing to the complainant the agreed resolution.
Os penderfynir ar y gwyn o dan baragraff (1), rhaid i'r awdurdod lleol roi cadarnhad ysgrifenedig i'r achwynydd o'r penderfyniad y cytunwyd arno.
Where the complaint has not been resolved within 20 working days, the local authority must, as soon as practicable, notify the complainant in writing of:
Os na phenderfynwyd ar y gwyn o fewn 20 o ddiwrnodau gwaith, rhaid i'r awdurdod lleol, cyn gynted ag y bo'n ymarferol, hysbysu'r achwynydd yn ysgrifenedig:
the complainant's right to request that the complaint be formally considered;
o hawl yr achwynydd i ofyn am i'r gwyn gael ei hystyried yn ffurfiol;
the date by which such a request must be made having regard to the provisions of paragraph (6).
o'r dyddiad erbyd pryd y mae'n rhaid gwneud cais o'r fath gan roi sylw i ddarpariaethau paragraff (6).
The complainant may request orally or in writing that the complaint be formally considered under regulation 19 at any time within 30 working days of the date on which the complaint was first made.
Caiff yr achwynydd ofyn ar lafar neu'n ysgrifenedig am i'r gwyn gael ei hystyried yn ffurfiol o dan reoliad 19, a hynny ar unrhyw adeg o fewn 30 o ddiwrnodau gwaith i'r dyddiad y gwnaed y gwyn gyntaf.
Formal consideration
Ystyriaeth ffurfiol
19. - (1) Where the complainant has requested formal consideration of the complaint, subject to regulations 12, 13 and 14 the local authority must investigate the complaint to the extent necessary and in the manner which appears to the authority most appropriate to resolve it speedily and efficiently.
19. - (1) Pan fo'r achwynydd wedi gofyn am i'r gwyn gael ei hystyried yn ffurfiol, yn ddarostyngedig i reoliadau 12, 13 a 14, rhaid i'r awdurdod lleol ymchwilio i'r gwyn i'r graddau y mae angen hynny ac yn y dull mwyaf priodol ym marn yr awdurdod ar gyfer penderfynu ar y sylwadau'n gyflym ac yn effeithlon.
The local authority must compile a formal written record of the complaint as soon as is reasonably practicable, and send it to the complainant with an invitation to the complainant to comment on its accuracy.
Rhaid i'r awdurdod lleol lunio cofnod ysgrifenedig ffurfiol o'r gwyn cyn gynted ag y bo'n rhesymol ymarferol a'i anfon at yr achwynydd ynghyd â gwahoddiad i'r achwynydd i wneud sylwadaeth ar ba mor gywir yw'r cofnod.
The local authority must consider any comments made by the complainant under paragraph (2) and in the light of those comments make any amendments to the record which are necessary to ensure it is, in the opinion of the authority, an accurate record of the complaint.
Rhaid i'r awdurdod lleol ystyried unrhyw sylwadaethau a wneir gan yr achwynydd o dan baragraff (2) a rhaid iddo, yng ngoleuni'r sylwadaethau hynny, wneud unrhyw ddiwygiadau sy'n angenrheidiol i'r cofnod er mwyn sicrhau ei fod, ym marn yr awdurdod, yn gofnod cywir o'r gwyn.
Except where arrangements have been made under regulation 18 (3) the local authority may in any case where it would be appropriate to do so, and with the agreement of the complainant, make arrangements for conciliation, mediation or other assistance for the purposes of resolving the complaint.
Ac eithrio pan wnaed trefniadau o dan reoliad 18 (2), caiff yr awdurdod lleol, mewn unrhyw achos pan fyddai'n briodol gwneud hynny, a chyda chytundeb yr achwynydd, wneud trefniadau ar gyfer cymodi, cyfryngu neu ar gyfer cymorth arall at ddibenion penderfynu ar y gwyn.
explain to the complainant how the complaint will be investigated; and
egluro i'r achwynydd sut yr ymchwilir i'r gwyn; a
send a copy of the complaint to any person who is the subject of the complaint unless -
anfon copi o'r gwyn at unrhyw berson sy'n destun y gwyn -
this has already been done; or
oni bai bod hyn wedi'i wneud eisoes; neu
notification at that time would prejudice the consideration of the complaint.
oni fyddai rhoi hysbysiad ar yr adeg honno'n rhagfarnu'r ystyriaeth o'r gwyn.
invite the complainant and any other person whom the authority considers may be able to assist with the resolution of the complaint to be interviewed; and
gwahodd yr achwynydd ac unrhyw berson arall a allai ym marn yr awdurdod gynorthwyo gyda phenderfynu ar y gwyn i gael eu cyf-weld; a
take such advice as appears to the complaints officer to be required.
gymryd unrhyw gyngor sy'n ofynnol ym marn y swyddog cwynion.
invite that person to comment on the accuracy of the draft record;
gwahodd y person hwnnw i wneud sylwadaeth ar ba mor gywir yw'r cofnod drafft;
consider any comments made by the person; and
ystyried unrhyw sylwadaethau a wnaed gan y person; ac
in the light of those comments make any amendments to the record which, in the opinion of the authority, are necessary to ensure that the record is accurate.
yng ngoleuni'r sylwadaethau hynny, gwneud unrhyw ddiwygiadau i'r cofnod, sy'n angenrheidiol ym marn yr awdurdod, er mwyn sicrhau bod y cofnod yn un cywir.
The local authority must take all reasonable steps to keep the complainant informed about the progress of its formal consideration of the complaint.
Rhaid i'r awdurdod lleol gymryd pob cam rhesymol i roi gwybod i'r achwynydd sut mae'r ystyriaeth ffurfiol o'r gwyn yn mynd rhagddi.
20. - (1) The local authority must prepare a written response to the complaint which -
20. - (1) Rhaid i'r awdurdod lleol baratoi ymateb ysgrifenedig i'r gwyn -
summarises the nature and substance of the complaint;
sy'n crynhoi natur a sylwedd y gwyn;
describes the investigation under regulation 19 and summarises the conclusions;
sy'n disgrifio'r ymchwiliad o dan reoliad 19 ac yn crynhoi'r casgliadau;
explains what action will be taken to resolve the complaint;
sy'n egluro pa gam a fydd yn cael ei gymryd i benderfynu ar y gwyn;
where appropriate, contains an apology to the complainant; and
sy'n cynnwys ymddiheuriad i'r achwynydd, lle y bo'n briodol; a
identifies what other action, if any, will be taken in the light of the complaint.
sy'n nodi pa gam arall, os o gwbl, a fydd yn cael ei gymryd yng ngoleuni'r gwyn.
Subject to paragraph (3), the response must be sent to the complainant within 25 working days beginning on the date on which the local authority received the request from the complainant for formal consideration.
Yn ddarostyngedig i baragraff (3), rhaid anfon yr ymateb at yr achwynydd o fewn 25 o ddiwrnodau gwaith yn cychwyn ar y dyddiad y daeth cais gan yr achwynydd am ystyriaeth ffurfiol i law'r awdurdod lleol.
any complaint where there has been difficulty in the determination of its nature or substance;
unrhyw gwyn pan gafwyd anhawster i benderfynu ar ei natur neu ei sylwedd;
a complaint involving more than one body;
cwyn y mae mwy nag un corff yn ymwneud â hi;
a complaint which has been treated as subject to concurrent consideration under regulation 12; or
cwyn yr ymdriniwyd â hi fel cwyn ddarostyngedig i ystyriaeth gydredol o dan reoliad 12; neu
any other complaint where the complainant has agreed to a later response,
unrhyw gwyn arall pan fo'r achwynydd wedi cytuno i'r ymateb fod yn hwyrach,
the complainant's right to request an independent panel hearing in accordance with regulation 22;
hawl yr achwynydd i ofyn am wrandawiad gan banel annibynnol yn unol â rheoliad 22;
the procedure for requesting such a hearing; and
y weithdrefn ar gyfer gofyn am wrandawiad o'r fath; ac
the time within which such a request must be made.
o fewn pa gyfnod o amser y mae'n rhaid gwneud cais o'r fath.
Copies of the response prepared in accordance with paragraph (1) must be sent -
Rhaid anfon copïau o'r ymateb a baratoir yn unol â pharagraff (1) -
to any person who was the subject of the complaint;
at unrhyw berson oedd yn destun y gwyn;
where the complaint involves more than one body to the complaints officer of each body;
pan fo'r gwyn yn ymwneud â mwy nag un corff at swyddog cwynion pob un o'r cyrff;
where the complaint relates to a service described in regulation 10 (1) (c) to the NHS body with whom the arrangement was made;
pan fo'r gwyn yn ymwneud â gwasanaeth a ddisgrifir yn rheoliad 10 (1) (c) at gorff y GIG y gwnaed y trefniadau gydag ef;
where the complaint is a care standards complaint mentioned in regulation 14, to the person registered under the Care Standards Act 2000 as the provider in respect of the establishment or agency.
os cwyn safonau gofal a grybwyllir yn rheoliad 14 yw'r gwyn, at y person a gofrestrir o dan Ddeddf Safonau Gofal 2000 fel y darparwr mewn cysylltiad â'r sefydliad neu'r asiantaeth.
The Independent Panel
Y Panel Annibynnol
21. - (1) The Assembly must take such steps as it considers reasonable, including as to administrative and financial arrangements, to establish a panel to further consider complaints under this Part.
21. - (1) Rhaid i'r Cynulliad gymryd unrhyw gamau y mae'n eu hystyried yn rhesymol, gan gynnwys mewn cysylltiad â threfniadau gweinyddol ac ariannol, i sefydlu panel i ystyried cwynion ymhellach o dan y Rhan hon.
In particular the Assembly must prepare and keep up to date two lists of persons who in its opinion are suitable to further consider complaints under this Part.
Yn benodol rhaid i'r Cynulliad baratoi a chadw'n gyfredol ddwy restr o bersonau sydd yn ei farn ef yn addas i ystyried cwynion ymhellach o dan y Rhan hon.
The persons appointed to one of the lists established under paragraph (2) must have experience in the provision of services which must or may be provided by local authorities under the Local Authority Social Services Act 1970 (10) or which are similar to such services ("the list of persons with social services experience"). The persons appointed to the other list ("the list of lay persons") should not have such experience.
Rhaid i'r personau a benodir i un o'r rhestrau a sefydlir o dan baragraff (2) fod â phrofiad o ddarparu gwasanaethau y mae'n rhaid i awdurdodau lleol eu darparu neu y caiff awdurdodau lleol eu darparu o dan Ddeddf Gwasanaethau Cymdeithasol Awdurdodau Lleol 1970 (10) neu wasanaethau sy'n debyg i wasanaethau o'r fath ("y rhestr o bersonau a chanddynt brofiad o'r gwasanaethau cymdeithasol"). Ni ddylai fod gan y personau a bennir i'r rhestr arall ("y rhestr o bersonau lleyg") brofiad o'r fath.
A person is not to be regarded as suitable for appointment under paragraph (2) if he or she is employed by, or is an elected member of, a local authority in Wales.
Nid yw person i'w ystyried yn addas ar gyfer ei benodi o dan baragraff (2) os yw'n cael ei gyflogi gan, neu os yw'n aelod etholedig o, awdurdod lleol yng Nghymru.
Request for an independent panel hearing
Gofyn am wrandawiad gan y panel annibynnol
22. - (1) A complainant may request that a complaint is further considered by an independent panel in accordance with this Part in any case where -
22. - (1) Caiff achwynydd ofyn am i gwyn gael ei hystyried ymhellach gan banel annibynnol yn unol â'r Rhan hon mewn unrhyw achos -
a local authority has decided that it will not consider a complaint under regulation 9 (5);
pan fo awdurdod lleol wedi penderfynu na fydd yn ystyried cwyn o dan reoliad 9 (5);
for any reason formal consideration under regulation 19 has not been completed within 3 months of the date on which the complaint was made;
pan nad yw ystyriaeth ffurfiol o dan reoliad 19 am ba reswm bynnag wedi'i chwblhau o fewn 3 mis i'r dyddiad pryd y gwnaed y gwyn;
the complainant is dissatisfied with the result of formal consideration by the local authority under regulation 19;
pan fo'r achwynydd yn anfodlon â chanlyniad yr ystyriaeth ffurfiol gan yr awdurdod lleol o dan reoliad 19;
for any reason formal consideration under the Representations Procedure (Children) (Wales) Regulations 2005 (11) has not been completed within 3 months of the date on which the representation was made; or
pan nad yw ystyriaeth ffurfiol o dan Reoliadau Gweithdrefn Sylwadau (Plant) (Cymru) 2005 (11), am ba reswm bynnag, wedi'i chwblhau o fewn 3 mis i'r dyddiad pryd y gwnaed y sylw; neu
the complainant is dissatisfied with the local authority's formal consideration of representations made under the Representations Procedure (Children) (Wales) Regulations 2005.
pan fo'r achwynydd yn anfodlon ag ystyriaeth ffurfiol yr awdurdod lleol o sylwadau a wnaed o dan Reoliadau Gweithdrefn Sylwadau (Plant) (Cymru) 2005.
Subject to paragraph (3) a request under paragraph (1) must be made to the Assembly within 20 working days of the day on which the written response to the complaint was sent to the complainant under regulation 20 (2) or notification sent under regulation 9 (5) or the written response sent to the complainant under regulation 18 (2) of the Representations Procedure (Children) (Wales) Regulations 2005.
Yn ddarostyngedig i baragraff (3) rhaid i gais o dan baragraff (1) gael ei wneud i'r Cynulliad o fewn 20 o ddiwrnodau gwaith i'r diwrnod yr anfonwyd yr ymateb ysgrifenedig i'r gwyn i'r achwynydd o dan reoliad 20 (2) neu yr anfonwyd hysbysiad o dan reoliad 9 (5) neu'r ymateb ysgrifenedig i'r achwynydd o dan reoliad 18 (2) o Reoliadau Gweithdrefn Sylwadau (Plant) (Cymru) 2005.
Where a request is made under paragraph (1) (b) or (d) it must be made within 20 working days of the complainant becoming aware that the local authority has not sent a written response to the complaint or representation within 3 months of the date on which it was made.
Pan wneir cais o dan baragraff (1) (b) neu (ch) rhaid ei wneud o fewn 20 o ddiwrnodau gwaith i'r dyddiad pan fo'r achwynydd yn dod yn ymwybodol nad yw'r awdurdod lleol wedi anfon ymateb ysgrifenedig i'r gwyn neu'r sylw o fewn 3 mis i'r dyddiad y'i gwnaed.
Where a complainant notifies the local authority complained against that he or she requests further consideration of the complaint by an independent panel under paragraph (1) the local authority shall, as soon as practicable, inform the Assembly of the request and the request shall be treated as having been made to the Assembly on the date that it was received by the local authority.
Pan fo achwynydd yn hysbysu'r awdurdod lleol y ceir cwyn yn ei erbyn ei fod yn gofyn am ystyriaeth bellach o'r gwyn gan banel annibynnol o dan baragraff (1) rhaid i'r awdurdod lleol, cyn gynted ag y bo'n ymarferol, roi gwybod i'r Cynulliad am y cais a chaiff y cais ei drin fel pe bai wedi'i wneud i'r Cynulliad ar y dyddiad y daeth i law'r awdurdod lleol.
Duty on local authorities to co-operate with the Assembly
Dyletswydd ar awdurdodau lleol i gydweithredu â'r Cynulliad
23. - (1) Where a request for an independent panel hearing is made under regulation 22 (1) the local authority which is the subject of the complaint must provide such assistance as may reasonably be required to enable the Assembly to discharge its functions under this Part.
23. - (1) Pan ofynnir am wrandawiad gan banel annibynnol o dan reoliad 22 (1) rhaid i'r awdurdod lleol sy'n destun y gwyn ddarparu unrhyw gymorth y gellir yn rhesymol fod ei angen er mwyn galluogi'r Cynulliad i gyflawni ei swyddogaethau o dan y Rhan hon.
The assistance that may be required under paragraph (1) includes the production of information or documents relevant to a complaint notwithstanding any rule of common law that would otherwise prohibit or restrict such production.
Mae'r cymorth y gall fod ei angen o dan baragraff (1) yn cynnwys cynhyrchu gwybodaeth neu ddogfennau sy'n berthnasol i gwyn er gwaethaf unrhyw reol cyfraith gyffredin a allai fel arall wahardd cynhyrchu gwybodaeth neu ddogfennau o'r fath neu gyfyngu ar eu cynhyrchu.
Initial handling of request
Camau cyntaf ymdrin â chais
24. - (1) When the Assembly receives a request for a panel hearing it must -
24. - (1) Pan fo cais am wrandawiad gan banel yn dod i law'r Cynulliad, rhaid i'r Cynulliad -
acknowledge receipt of the request in writing within 2 working days;
cydnabod yn ysgrifenedig o fewn 2 ddiwrnod gwaith fod y cais wedi dod i law;
ask the complainant to provide within 20 working days if one has not already been provided, a written statement setting out the basis of the complaint and why the complainant is dissatisfied with the local authority's response;
gofyn i'r achwynydd ddarparu o fewn 20 o ddiwrnodau gwaith, os na ddarparwyd un eisoes, ddatganiad ysgrifenedig yn nodi sail y gwyn ac yn nodi pam mae'r achwynydd yn anfodlon ag ymateb yr awdurdod lleol;
inform, in writing, the local authority complained against and send it a copy of the complainant's letter requesting a panel hearing and, when available, a copy of the complainant's statement requested under sub-paragraph (b);
rhoi gwybod, yn ysgrifenedig, i'r awdurdod lleol y ceir cwyn yn ei erbyn ac anfon ato gopi o lythyr yr achwynydd yn gofyn am wrandawiad gan banel a chopi, pan fo un ar gael, o ddatganiad yr achwynydd y gofynnir amdano o dan is-baragraff (b);
request from the local authority the complaints file and any information and documents relevant to the complaint.
gofyn i'r awdurdod lleol am y ffeil gwynion ac unrhyw wybodaeth a dogfennau sy'n berthnasol i'r gwyn.
The Assembly must convene a panel to further consider the complaint within 20 working days of receipt of the complainant's written statement of the complaint.
Rhaid i'r Cynulliad gynnull panel i ystyried y gwyn ymhellach o fewn 20 o ddiwrnodau gwaith ar ôl i ddatganiad ysgrifenedig yr achwynydd ynghylch y gwyn ddod i law.
The panel must consist of 3 members, one drawn from the list of persons with social services experience and two drawn from the list of lay persons.
Rhaid iddo fod yn banel o 3 aelod, un oddi ar y rhestr o bersonau â phrofiad gwasanaethau cymdeithasol a dau o'r rhestr o bersonau lleyg.
One of the panel members drawn from the list of lay persons must be appointed by the Assembly to chair the panel.
Rhaid i'r Cynulliad benodi'n gadeirydd un o'r aelodau oddi ar y rhestr o bersonau lleyg.
Procedure of the panel hearing
Gweithdrefn y gwrandawiad gan y panel
25. - (1) In further considering the complaint the panel may adopt such procedures as it determines are most appropriate for dealing with the complaint.
25. - (1) Wrth ystyried y gwyn ymhellach, caiff y panel fabwysiadu unrhyw weithdrefnau y mae ef yn penderfynu mai hwy yw'r rhai mwyaf priodol ar gyfer ymdrin â'r gwyn.
Before the panel determines to adopt a procedure for dealing with a complaint it must consult the complainant and any person who is the subject of the complaint.
Cyn i'r panel benderfynu i fabwysiadu gweithdrefn ar gyfer ymdrin â'r gwyn rhaid iddo ymgynghori â'r achwynydd ac ag unrhyw berson sy'n destun y gwyn.
In the event of any disagreement as to the procedure that is to be adopted for dealing with the complaint the decision of the chair of the panel is final.
Os bydd unrhyw anghydfod yn codi ynghylch y weithdrefn sydd i'w mabwysiadu ar gyfer ymdrin â'r gwyn bydd penderfyniad cadeirydd y panel yn derfynol.
The panel may make such enquiries and take such advice as it determines are appropriate.
Caiff y panel wneud unrhyw ymholiadau a chymryd unrhyw gyngor y mae'n penderfynu eu bod yn briodol.
The panel must ensure that the complainant and any person who is the subject of the complaint are given the opportunity to present their case orally or, if they so wish, in writing.
Rhaid i'r panel sicrhau y rhoddir i'r achwynydd ac i unrhyw berson sy'n destun y gwyn y cyfle i gyflwyno eu hachos ar lafar, neu'n ysgrifenedig os dyna'u dymuniad.
The panel or a member of the panel may interview any person who is not the complainant or a subject of the complaint if the panel considers that they may be able to provide information relevant to the complaint.
Caiff y panel neu aelod o'r panel gyf-weld unrhyw berson ac eithrio'r achwynydd neu destun y gwyn os yw'r panel o'r farn y gallant ddarparu gwybodaeth sy'n berthnasol i'r gwyn.
At any interview or meeting with a panel member the complainant and any person who is the subject of the complaint may be accompanied by a relative or friend and by any person chosen by him or her to act as an adviser.
Mewn unrhyw gyfweliad neu gyfarfod ag aelod o'r panel caniateir i'r achwynydd ac i unrhyw berson sy'n destun y gwyn ddod â pherthynas neu ffrind, ac unrhyw berson a ddewisir ganddynt i weithredu fel cynghorydd, yn gwmni iddynt.
A person accompanying a complainant or person who is the subject of a complaint may, with the consent of the chair of the panel, speak to the panel.
Caiff person sy'n dod yn gwmni i achwynydd neu i berson sy'n destun y gwyn siarad â'r panel, gyda chydsyniad cadeirydd y panel.
Any meeting of the panel or of any member of the panel with another or with the complainant or any person who is the subject of the complaint shall be in private.
Cyfarfod preifat fydd unrhyw gyfarfod o'r panel neu gyfarfod rhwng unrhyw aelod o'r panel ac un arall neu rhwng aelod o'r panel ac achwynydd neu unrhyw berson sy'n destun y gwyn.
Report of the panel
Adroddiad y panel
26. - (1) The chair of the panel must prepare a written report which -
26. - (1) Rhaid i gadeirydd y panel baratoi adroddiad ysgrifenedig -
summarises the findings of fact made by the panel relevant to the complaint;
sy'n crynhoi canfyddiadau o ffeithiau a wneir gan y panel ac sy'n berthnasol i'r gwyn;
summarises the conclusions of the panel;
sy'n crynhoi casgliadau'r panel;
recommends what action, if any, should be taken to resolve the complaint;
sy'n argymell pa gam, os o gwbl, y dylid ei gymryd i benderfynu ar y gwyn;
recommends what other action, if any, should be taken as a result of the complaint; and
sy'n argymell pa gam arall, os o gwbl, y dylid ei gymryd fel canlyniad i'r gwyn; a
sets out the reasons for the findings, conclusions and recommendations of the panel.
sy'n nodi'r rhesymau dros ganfyddiadau, casgliadau ac argymhellion y panel.
The report may include suggestions which the panel consider would improve the services of the local authority or which would otherwise be effective for the purpose of resolving the complaint.
Caiff yr adroddiad gynnwys awgrymiadau a fyddai ym marn y panel yn gwella gwasanaethau'r awdurdod lleol neu a fyddai'n effeithiol fel arall at ddibenion penderfynu ar y gwyn.
The report must be delivered to the Assembly within 5 working days of the conclusion of the panel hearing.
Rhaid danfon yr adroddiad i'r Cynulliad o fewn 5 niwrnod gwaith i'r dyddiad y daw'r gwrandawiad gan y panel i ben.
Subject to paragraph (5) the Assembly must send copies of the report of the panel to -
Yn ddarostyngedig i baragraff (5) rhaid i'r Cynulliad anfon copïau o adroddiad y panel -
the complainant;
at yr achwynydd;
any independent person appointed under regulation 17 of the Representations Procedure (Children) (Wales) Regulations 2005;
at unrhyw berson annibynnol a benodir o dan reoliad 17 o Reoliadau Gweithdrefn Sylwadau (Plant) (Cymru) 2005;
any person on whose behalf a complaint has been made by a representative;
at unrhyw berson y gwnaed cwyn ar ei ran gan gynrychiolydd;