techiaith/legislation-gov-uk_en-cy huggingface dataset:
The complaints procedure must be appropriate to the needs of children.
Rhaid i'r weithdrefn gwynion fod yn briodol i anghenion plant.
their parents; and
eu rhieni; ac
a local authority arranging for child minding or day care for a relevant child.
awdurdod lleol sy'n trefnu gwasanaeth gwarchod plant neu ofal dydd i blentyn perthnasol.
The registered person must ensure that the staff employed to look after relevant children are informed about, given a copy of and appropriately trained in the operation of the complaints procedure.
Rhaid i'r person cofrestredig sicrhau bod y staff sy'n cael eu cyflogi i ofalu am blant perthnasol yn cael eu hysbysu o'r weithdrefn gwynion, cael copi ohoni a'u hyfforddi'n briodol ynghylch ei gweithredu.
Where the complaints procedure includes provision for a formal consideration, this provision must be approved by the National Assembly.
Os yw'r weithdrefn gwynion yn cynnwys darpariaeth ar gyfer ystyried cwyn yn ffurfiol, rhaid i'r ddarpariaeth hon gael ei chymeradwyo gan y Cynulliad Cenedlaethol.
The approval of the National Assembly under (8) will only be given where the complaints procedure includes provision for the formal consideration to be undertaken by a person who is independent of the provision of care to relevant children.
Ni roddir cymeradwyaeth y Cynulliad Cenedlaethol o dan (8) ond pan fo'r weithdrefn gwynion yn cynnwys darpariaeth i'r ystyriaeth ffurfiol gael ei gwneud gan berson sy'n annibynnol ar y gofal a ddarperir i blant perthnasol.
14A. - (1) The complaints procedure prepared under regulation 14 must be operated in accordance with the principle that the welfare of the child is safeguarded and promoted and account must be taken of the ascertainable wishes and feelings of the child.
14A. - (1) Rhaid i'r weithdrefn gwynion a lunnir o dan reoliad 14 gael ei gweithredu yn unol â'r egwyddor bod lles y plentyn yn cael ei ddiogelu a'i hybu a rhaid ystyried dymuniadau a theimladau canfyddadwy'r plentyn.
When a complaint is made, the registered person must advise the complainant of their right to at any time complain to the National Assembly or, where relevant, to the local authority which has arranged for the provision of child minding or day care for a relevant child.
Pan fo cwyn yn cael ei gwneud, rhaid i'r person cofrestredig hysbysu'r achwynydd o'i hawl i gwyno i'r Cynulliad Cenedlaethol ar unrhyw bryd neu, pan fo'n berthnasol, i'r awdurdod lleol sydd wedi trefnu bod gwasanaeth gwarchod plant neu ofal dydd yn cael ei ddarparu i blentyn perthnasol.
The registered person must inform the complainant of the availability of any advocacy services which the registered person believes may be of assistance to the complainant. Where relevant and the complainant is a child, the registered person must advise the complainant that a local authority receiving a complaint must provide information and assistance for complainants, and must in particular offer help in obtaining an advocate.
Rhaid i'r person cofrestredig roi gwybod i'r achwynydd am argaeledd unrhyw wasanaethau eiriolaeth y mae'r person cofrestredig yn credu y gallant fod o gymorth i'r achwynydd. Pan fo hynny'n berthnasol a phan fo'r achwynydd yn blentyn, rhaid i'r person cofrestredig roi gwybod i'r achwynydd bod rhaid i awdurdod lleol sy'n cael cwyn ddarparu gwybodaeth a chymorth i achwynyddion, ac y neilltuol rhaid iddo gynnig cymorth i gael eiriolwr.
14B. - (1) Complaints that are dealt with locally must be resolved by the registered person as soon as reasonably practicable and in any event within 14 days.
14B. - (1) Rhaid i gwynion sy'n cael eu trin yn lleol gael eu datrys gan y person cofrestredig cyn gynted ag y bo'n rhesymol ymarferol a sut bynnag o fewn 14 o ddiwrnodau.
The registered person must, at the request of the National Assembly or any local authority which has arranged for the provision of child minding or day care for a relevant child, confirm the local resolution of a complaint.
Rhaid i'r person cofrestredig, ar gais y Cynulliad Cenedlaethol neu unrhyw awdurdod lleol sydd wedi trefnu darpariaeth i warchod plentyn neu ofal dydd i blentyn perthnasol, gadarnhau'r datrysiad lleol i gwyn.
14C. - (1) Complaints that are dealt with by way of formal consideration must be resolved as soon as reasonably practicable and in any event within 35 working days of the request for formal consideration.
14C. - (1) Rhaid i gwynion sy'n cael eu trin drwy gyfrwng ystyriaeth ffurfiol gael eu datrys cyn gynted ag y bo'n rhesymol ymarferol a sut bynnag o fewn 35 o ddiwrnodau i'r cais am ystyriaeth ffurfiol.
The registered person must send a copy of a written response to a complaint to the appropriate office of the National Assembly and any local authority which has arranged for the provision of child minding or day care for a relevant child.
Rhaid i'r person cofrestredig anfon copi o'r ymateb ysgrifenedig i gwyn i swyddfa briodol y Cynulliad Cenedlaethol ac at unrhyw awdurdod lleol sydd wedi trefnu darpariaeth i warchod plentyn neu ofal dydd i blentyn perthnasol.
Complaints subject to Concurrent Consideration
Cwynion sy'n ddarostyngedig i ystyriaeth gydamserol
14D. - (1) Where a complaint relates to any matter -
14D - (1) Pan fo a wnelo cwyn ag unrhyw fater -
Amendment of the Fostering Services (Wales) Regulations 2003
Diwygio Rheoliadau Gwasanaethau Maethu (Cymru) 2003
5. The Fostering Services (Wales) Regulations 2003 (7) are amended as follows -
5. Diwygir Rheoliadau Gwasanaethau Maethu (Cymru) 2003 (7) fel a ganlyn -
Substitute regulation 42 (Review of quality of care) with -
Yn lle rheoliad 42 (Adolygu Ansawdd y Gofal) rhodder -
42. - (1) The fostering service provider must make suitable arrangements to establish and maintain a system for monitoring, reviewing and improving the quality of care given to children placed by the independent fostering agency.
42. - (1) Rhaid i'r darparydd gwasanaeth maethu wneud trefniadau addas i sefydlu a chynnal system ar gyfer monitro, adolygu a gwella ansawdd y gofal sy'n cael ei roi i blant a leolwyd gan yr asiantaeth faethu annibynnol.
the matters set out in Schedule 7 to be monitored at appropriate intervals; and
bod y materion a nodir yn Atodlen 7 yn cael eu monitro bob hyn a hyn fel y bo'n briodol; ac
the fostering service provider to obtain the views of -
bod y darparydd gwasanaeth maethu yn cael barn -
their parents;
eu rhieni;
any foster parent or prospective foster parent of the fostering service
unrhyw riant maeth neu ddarpar riant maeth y gwasanaeth maethu
the local authority of any child placed by it; and
awdurdod lleol unrhyw blentyn a leolwyd ganddo; a
persons working for the purposes of the independent fostering agency
personau sy'n gweithio at ddibenion yr asiantaeth faethu annibynnol
on the quality of foster care provided, as part of any review undertaken.
ar ansawdd y gofal maeth sy'n cael ei ddarparu, fel rhan o unrhyw adolygiad a gynhelir.
Following a review of the quality of foster care, the fostering service provider must within 28 days prepare a report of that review and make a copy of the available report in an appropriate format when requested by -
Yn dilyn adolygiad o ansawdd y gofal maeth, rhaid i'r darparydd gwasanaeth maethu lunio adroddiad ar yr adolygiad hwnnw o fewn 28 o ddiwrnodau a threfnu bod copi o'r adroddiad ar gael ar fformat priodol pan ofynnir iddo wneud hynny gan -
children placed by it;
plant a leolwyd ganddo;
any foster parent or prospective foster parent of the fostering service;
unrhyw riant maeth neu ddarpar riant maeth y gwasanaeth maethu;
the local authority of any child placed by it;
awdurdod lleol unrhyw blentyn a leolwyd ganddo;
persons working for the purposes of the independent fostering agency; and
personau sy'n gweithio at ddibenion yr asiantaeth faethu annibynnol; ac
42A. - (1) The National Assembly can at any time request the fostering service provider to undertake an assessment of the service provided to children placed by it.
42A. - (1) Caiff y Cynulliad Cenedlaethol ofyn i'r darparydd gwasanaeth maethu ar unrhyw bryd i gynnal asesiad o'r gwasanaeth sy'n cael ei ddarparu i blant a leolwyd ganddo.
Within 28 days of receiving a request under paragraph (1) the fostering service provider must supply to the appropriate office of the National Assembly the assessment in the form required by the National Assembly.
O fewn 28 o ddiwrnodau o gael cais o dan baragraff (1) rhaid i'r darparydd gwasanaeth maethu ddarparu i swyddfa briodol y Cynulliad Cenedlaethol yr asesiad ar y ffurf sy'n ofynnol gan y Cynulliad Cenedlaethol.
The fostering service provider must take reasonable steps to ensure that the assessment is not misleading nor inaccurate.
Rhaid i'r darparydd gwasanaeth maethu gymryd camau rhesymol i sicrhau na fydd yr asesiad yn gamarweiniol nac yn anghywir.
42B. - (1) The National Assembly can at any time notify the fostering service provider of the action that in the National Assembly's view the fostering service provider must take to ensure compliance with the 1989 Act and the 2000 Act and any regulations made under them
42B. - (1) Caiff y Cynulliad Cenedlaethol hysbysu'r darparydd gwasanaeth maethu ar unrhyw bryd am y camau y mae'n rhaid i'r darparydd gwasanaethau maethu ym marn y Cynulliad Cenedlaethol eu cymryd er mwyn sicrhau cydymffurfedd â gofynion Deddf 1989 a Deddf 2000 ac ag unrhyw reoliadau a wneir odanynt
The National Assembly can specify the timescale within which the fostering service provider must take the action required under paragraph (1).
Caiff y Cynulliad Cenedlaethol bennu'r amserlen erbyn pryd y mae'n rhaid i'r darparydd gwasanaethau maethu gymryd y camau sy'n ofynnol o dan baragraff (1).
The fostering service provider must notify the appropriate office of the National Assembly of the completion of any action required under paragraph (1). ."
Rhaid i'r darparydd gwasanaeth maethu hysbysu swyddfa briodol y Cynulliad Cenedlaethol pan fydd unrhyw gamau sy'n ofynnol o dan (1) wedi'u cwblhau. ".
Substitute regulation 18 (Independent fostering agencies - complaints and representations) with -
Yn lle rheoliad 18 (Asiantaethau maethu annibynnol - cwynion a sylwadau) rhodder -
18. - (1) The fostering service provider must prepare and follow a written procedure ("the complaints procedure") for considering complaints made to the fostering service provider by or on behalf of children placed by it or foster parents.
18. - (1) Rhaid i'r darparydd gwasanaeth maethu lunio a dilyn gweithdrefn ysgrifenedig ("y weithdrefn gwynion") ar gyfer ystyried cwynion a wneir i'r darparydd gwasanaeth maethu gan neu ar ran plant a leolwyd ganddo neu'r rhieni maeth.
The complaints procedure must be appropriate to the needs of children placed by the fostering service provider.
Rhaid i'r weithdrefn gwynion fod yn briodol i anghenion plant a leolwyd gan y darparydd gwasanaeth maethu.
The complaints procedure must include provision for the consideration of complaints made about the fostering service provider.
Rhaid i'r weithdrefn gwynion gynnwys darpariaeth ar gyfer ystyried cwynion a wneir am y darparydd gwasanaeth maethu.
The fostering service provider must ensure that the following persons are aware of the existence of the complaints procedure and take all reasonable steps to give a copy of the complaints procedure in an appropriate format or such format as may be requested to -
Rhaid i'r darparydd gwasanaeth maethu sicrhau bod y personau canlynol yn ymwybodol o fodolaeth y weithdrefn gwynion a chymryd pob cam rhesymol i roi copi iddynt o'r weithdrefn gwynion ar fformat priodol neu ar unrhyw fformat y gofynnir amdano -
foster parents; and
y rhieni maeth; ac
the local authority of any child placed by it.
awdurdod lleol unrhyw blentyn a leolwyd ganddo.
The fostering service provider must ensure that the persons working for the purposes of the independent fostering agency are informed about, given a copy of and appropriately trained in the operation of the complaints procedure.
Rhaid i'r darparydd gwasanaeth maethu sicrhau bod y staff sy'n gweithio at ddibenion yr asiantaeth faethu annibynnol yn cael eu hysbysu o'r weithdrefn gwynion, yn cael copi ohoni a'u hyfforddi'n briodol ynghylch gweithredu'r weithdrefn gwynion.
the procedure, if any, that has been notified to the fostering service provider by the National Assembly for the making of complaints to the National Assembly.
y weithdrefn, os oes un, y mae'r darparydd gwasanaeth maethu wedi'i hysbysu ohoni gan y Cynulliad Cenedlaethol ar gyfer gwneud cwynion i'r Cynulliad Cenedlaethol.
The approval of the National Assembly under (8) will only be given where the complaints procedure includes provision for the formal consideration to be undertaken by a person who is independent of the management of the independent fostering agency.
Ni roddir cymeradwyaeth y Cynulliad Cenedlaethol o dan (8) ond pan fo'r weithdrefn gwynion yn cynnwys darpariaeth i'r ystyriaeth ffurfiol gael ei gwneud gan berson sy'n annibynnol ar reolaeth yr asiantaeth faethu annibynnol.
18A. - (1) The complaints procedure prepared under to regulation 18 must be operated in accordance with the principle that the welfare of the child is safeguarded and promoted and account must be taken of the ascertainable wishes and feelings of the child.
18A. - (1) Rhaid i'r weithdrefn gwynion a lunnir o dan reoliad 18 gael ei gweithredu yn unol â'r egwyddor bod lles y plentyn yn cael ei ddiogelu a'i hybu a rhaid ystyried dymuniadau a theimladau canfyddadwy'r plentyn.
When a complaint is made, the fostering service provider must advise the complainant of their right to at any time complain to the National Assembly or, where relevant, to the local authority of any child placed by it.
Pan fo cwyn yn cael ei gwneud, rhaid i'r darparydd gwasanaeth maethu hysbysu'r achwynydd o'i hawl i gwyno i'r Cynulliad Cenedlaethol ar unrhyw bryd neu, pan fo'n berthnasol, i'r awdurdod lleol unrhyw blentyn a leolwyd ganddo.
The fostering service provider must inform the complainant of the availability of any advocacy services which the fostering service provider believes may be of assistance to the complainant. Where relevant and the complainant is a child, the fostering service provider must advise the complainant that a local authority receiving a complaint must provide information and assistance for complainants, and must in particular offer help in obtaining an advocate.
Rhaid i'r darparydd gwasanaethau maethu roi gwybod i'r achwynydd am argaeledd unrhyw wasanaethau eiriolaeth y mae'r darparydd gwasanaethau maethu yn credu y gallant fod o gymorth i'r achwynydd. Pan fo hynny'n berthnasol a phan fo'r achwynydd yn blentyn, rhaid i'r darparydd gwasanaethau maethu roi gwybod i'r achwynydd bod rhaid i awdurdod lleol sy'n cael cwyn ddarparu gwybodaeth a chymorth i achwynyddion, ac yn neilltuol rhaid iddo gynnig cymorth i gael eiriolwr.
The fostering service provider can in any case where it is appropriate to do so, and with the agreement of the complainant, make arrangements for conciliation, mediation or other assistance for the purposes of resolving the complaint.
Caiff y darparydd gwasanaeth maethu, mewn unrhyw achos pan fyddai'n briodol gwneud hynny, a chyda chytundeb yr achwynydd, wneud trefniadau ar gyfer cymodi, cyfryngu neu roi cymorth arall at ddibenion datrys y gwyn.
The fostering service provider must keep a written record of any complaint, the outcome of the investigation and any action taken in response.
Rhaid i'r darparydd gwasanaeth maethu gadw cofnod ysgrifenedig o unrhyw gwyn, canlyniad yr ymchwiliad iddi ac unrhyw gamau a gymerwyd wrth ymateb i'r gwyn.
The fostering service provider must supply to the appropriate office of the National Assembly at its request a statement containing a summary of the complaints made during the preceding twelve months and the action taken in response to each complaint.
Rhaid i'r darparydd gwasanaeth maethu ddarparu i swyddfa briodol y Cynulliad Cenedlaethol, os bydd y Cynulliad Cenedlaethol yn gofyn amdano, ddatganiad sy'n cynnwys crynodeb o'r cwynion a wnaed yn ystod y deuddeng mis blaenorol a'r camau a gymerwyd wrth ymateb i bob cwyn.
18B. - (1) Complaints that are dealt with locally must be resolved by the fostering service provider as soon as reasonably practicable and in any event within 14 days.
18B. - (1) Rhaid i gwynion sy'n cael eu trin yn lleol gael eu datrys gan y darparydd gwasanaeth maethu cyn gynted ag y bo'n rhesymol ymarferol a sut bynnag o fewn 14 o ddiwrnodau.
The fostering service provider must, at the request of the National Assembly or the local authority of any child placed by it, confirm the local resolution of a complaint.
Rhaid i'r darparydd gwasanaeth maethu, ar gais y Cynulliad Cenedlaethol neu awdurdod lleol unrhyw blentyn a leolwyd ganddo, gadarnhau datrysiad lleol cwyn.
The outcome of a formal consideration must be confirmed in writing by the fostering service provider to the complainant and must summarise the nature and substance of the complaint, the conclusions and the action to be taken as a result.
Rhaid i ganlyniad ystyriaeth ffurfiol gael ei gadarnhau'n ysgrifenedig gan y darparydd gwasanaeth maethu i'r achwynydd a rhaid i'r cadarnhad hwnnw grynhoi natur a sylwedd y gwyn, y casgliadau a'r camau sydd i'w cymryd o ganlyniad.
The fostering service provider must send a copy of a written response to a complaint to the appropriate office of the National Assembly and the local authority of any child placed by it.
Rhaid i'r darparydd gwasanaeth maethu anfon copi o ymateb ysgrifenedig i gwyn i swyddfa briodol y Cynulliad Cenedlaethol ac awdurdod lleol unrhyw blentyn a leolwyd ganddo.
If the complaint has not been resolved within 35 days of the request for formal consideration, the fostering service provider must notify the appropriate office of the National Assembly of the complaint and reasons for the delay in resolution
Os na chafodd y gwyn ei datrys o fewn 35 o ddiwrnodau ar ôl y cais am ystyriaeth ffurfiol, rhaid i'r darparydd gwasanaeth maethu hysbysu swyddfa briodol y Cynulliad Cenedlaethol o'r gwyn a'r rhesymau dros yr oedi am ei datrys.
Where the complainant is a child the fostering service provider must appoint an independent person who shall take part in any consideration of the complaint by the registered person. ."
Os plentyn yw'r achwynydd, rhaid i'r darparydd gwasanaeth maethu cofrestredig benodi person annibynnol a fydd yn cymryd rhan mewn unrhyw ystyriaeth o'r gwyn gan y person confrestig.
about which the fostering service provider is taking or is proposing to take disciplinary proceedings, or
y mae'r darparydd gwasanaethau maethu yn codi achos disgyblu amdano neu'n bwriadu codi achos disgyblu amdano, neu
about which the fostering service provider has been notified that an investigation is being conducted by any person or body in contemplation of criminal proceedings, or
y mae'r darparydd gwasanaethau maethu wedi cael ei hysbysu amdano bod ymchwiliad yn cael ei gynnal gan unrhyw berson neu gorff wrth ystyried achos troseddol; neu
about which the fostering service provider has been notified that there are current investigations in contemplation of proceedings under section 59 of the Care Standards Act 2000, the fostering service provider must consider, in consultation with the complainant and any other person or body which they consider appropriate to consult, how the complaint should be handled. Such complaints shall be referred to for the purposes of this regulation as "complaints subject to concurrent consideration."
yr hysbyswyd y darparydd gwasanaethau maethu amdano bod ymchwiliadau cyfredol wrth ystyried achos o dan adran 59 o Ddeddf Safonau Gofal 2000, rhaid i'r darparydd gwasanaethau maethu ystyried, wrth ymgynghori â'r achwynydd ac unrhyw berson arall neu gorff arall y mae'n briodol yn ei farn ef ymgynghori ag ef, sut y dylid ymdrin â'r gwyn. Rhaid cyfeirio at y cyfryw gwynion at ddibenion y rheoliad hwn fel "cwynion sy'n ddarostyngedig i ystyriaeth gydamserol".
The consideration of complaints subject to concurrent consideration may be discontinued if at any time it appears to the fostering service provider that to continue would compromise or prejudice the other consideration.
Caniateir peidio â pharhau i ystyried cwynion sy'n ddarostyngedig i ystyriaeth gydamserol os ymddengys ar unrhyw adeg i'r darparydd gwasanaethau maethu y byddai parhau yn peryglu neu'n rhagfarnu'r ystyriaeth arall.
Where the fostering service provider decides to discontinue the consideration of a complaint under paragraph (2) the fostering service provider must give notice of that decision to the complainant.
Pan fo'r darparydd gwasanaethau maethu yn penderfynu peidio â pharhau i ystyried cwyn o dan baragraff (2) rhaid i'r darparydd gwasanaethau maethu roi hysbysiad am y penderfyniad hwnnw i'r achwynydd.
Where the fostering service provider discontinues the consideration of any complaint under paragraph (2), consideration can be resumed at any time.
Pan fo'r darparydd gwasanaethau maethu yn peidio â pharhau i ystyried unrhyw gwyn o dan baragraff (2), gellir ailddechrau'r ystyriaeth ar unrhyw adeg.
Where the consideration of a complaint has been discontinued under paragraph (2) the fostering service provider must ascertain the progress of the concurrent consideration and notify the complainant when it has been concluded.
Os peidir â pharhau i ystyried cwyn o dan baragraff (2) rhaid i'r darparydd gwasanaethau maethu ganfod pa mor bell y mae'r ystyriaeth gydamserol wedi mynd a hysbysu'r achwynydd pan fydd ar ben.
The fostering service provider must resume consideration of any complaint where the concurrent consideration is discontinued or completed and the complainant requests that the complaint be considered under these Regulations"
Rhaid i'r darparydd gwasanaethau maethu ailddechrau ystyried unrhyw gwyn pan beidir â pharhau â'r ystyriaeth gydamserol neu pan fydd wedi'i chwblhau a phan fo'r achwynydd yn gwneud cais i'r gwyn gael ei hystyried o dan y Rheoliadau hyn. ".
Amendment of the Residential Family Centres (Wales) Regulations 2003
Diwygio Rheoliadau Canolfannau Preswyl i Deuluoedd (Cymru) 2003
6. The Residential Family Centres (Wales) Regulations 2003 (8) are amended as follows -
6. Diwygir Rheoliadau Canolfannau Preswyl i Deuluoedd (Cymru) 2003 (8) fel a ganlyn -
Substitute regulation 23 (Review of quality of care) with -
Yn lle rheoliad 23 (Adolygu ansawdd gofal) rhodder -
23. - (1) The registered person must make suitable arrangements to establish and maintain a system for monitoring, reviewing and improving the quality of care given to residents.
23. - (1) Rhaid i'r person cofrestredig wneud trefniadau addas i sefydlu a chynnal system ar gyfer monitro, adolygu a gwella ansawdd y gofal sy'n cael ei roi i'r preswylwyr.
representatives of residents;
cynrychiolwyr y preswylwyr;
any local authority who has arranged for the accommodation of a resident at the residential family centre; and
unrhyw awdurdod lleol sydd wedi trefnu bod preswylydd yn cael ei letya yn y ganolfan breswyl i deuluoedd; a
staff employed at the residential family centre
y staff sy'n cael eu cyflogi yn y ganolfan breswyl i deuluoedd
residents;
preswylwyr;
representatives of residents;
cynrychiolwyr preswylwyr;
any local authority who has arranged for the accommodation of a resident at the residential family centre;
unrhyw awdurdod lleol sydd wedi trefnu bod preswylydd yn cael ei letya yn y ganolfan breswyl i deuluoedd;
staff employed at the residential family centre; and
staff sy'n cael eu cyflogi yn y ganolfan breswyl i deuluoedd; a
23A. - (1) The National Assembly can at any time request the registered person to undertake an assessment of the service provided to residents at the residential family centre.
23A. - (1) Caiff y Cynulliad Cenedlaethol ofyn ar unrhyw bryd i'r person cofrestredig gynnal asesiad o'r gwasanaeth sy'n cael ei ddarparu i'r preswylwyr yn y ganolfan breswyl i deuluoedd.
Substitute regulation 20 (Complaints) with -
Yn lle rheoliad 20 (Cwynion) rhodder -
20. - (1) The registered person must prepare and follow a written procedure ("the complaints procedure") for considering complaints made to the registered person by a resident or person acting on the resident's behalf.
20. - (1) Rhaid i'r person cofrestredig lunio a dilyn gweithdrefn ysgrifenedig ("y weithdrefn gwynion") er mwyn ystyried cwynion a wneir iddo gan breswylydd neu berson sy'n gweithredu ar ran y preswylydd.