techiaith/legislation-gov-uk_en-cy huggingface dataset:
Regulation 16 establishes the procedure for formal consideration of the representations where there has been no local resolution achieved under regulation 15. The procedure under regulation 16 must involve an independent person appointed under regulation 17; the procedure under regulation 15 need not involve the independent person.
Mae rheoliad 16 yn sefydlu'r weithdrefn ar gyfer ystyriaeth ffurfiol o'r sylwadau pan na chafwyd penderfyniad lleol o dan reoliad 15. Rhaid i'r weithdrefn o dan reoliad 16 gynnwys person annibynnol a benodir o dan reoliad 17; nid oes angen i'r weithdrefn o dan reoliad 15 gynnwys y person annibynnol.
Regulation 18 sets out requirements in relation to the response to be sent by the local authority including as to the complainant's right to request further consideration of the representations by an independent panel under the procedure established under section 26ZB of the Act.
Mae rheoliad 18 yn nodi'r gofynion mewn perthynas â'r ymateb sydd i'w anfon gan yr awdurdod lleol gan gynnwys ymateb ynghylch hawl yr achwynydd i ofyn am i banel annibynnol ystyried y sylwadau ymhellach o dan y weithdrefn a sefydlir o dan adran 26ZB o'r Ddeddf.
Regulation 19 sets out how local authorities are to monitor the arrangements they have made with a view to ensuring that they comply with the Regulations.
Mae rheoliad 19 yn nodi sut y mae awdurdodau lleol i fonitro'r trefniadau y maent wedi'u gwneud a hynny gyda'r bwriad o sicrhau eu bod yn cydymffurfio â'r Rheoliadau.
1989 c. 41. These powers are exercisable by the Secretary of State in relation to England. Their exercise in relation to Wales has been transferred to the National Assembly for Wales by virtue of article 2 of, and the entry for the Children Act 1989 in Schedule 1 to, the National Assembly for Wales (Transfer of Functions) Order 1999 (S.I. 1999/672).
1989 p.41. Mae'r pwerau hyn yn arferadwy gan yr Ysgrifennydd Gwladol o ran Lloegr. Trosglwyddwyd y gwaith o arfer y pwerau o ran Cymru i Gynulliad Cenedlaethol Cymru yn rhinwedd erthygl 2 o Orchymyn Cynulliad Cenedlaethol Cymru (Trosglwyddo Swyddogaethau) 1999 (O.S. 1999/672) a'r cyfeiriad at Ddeddf Plant 1989 yn Atodlen 1 iddo.
2005 No. 3366 (W.263)
2005 Rhif 3366 (Cy.263)
The National Assembly for Wales, in exercise of the powers conferred by sections 114 (3), (4) and (5) and 115 (1), (2), (4), (5) and (6) of the Health and Social Care (Community Health and Standards) Act 2003 (1) and sections 26A and 26ZB of the Children Act 1989 (2) hereby makes the following Regulations: -
Mae Cynulliad Cenedlaethol Cymru, drwy arfer y pwerau a roddwyd gan adrannau 114 (3), (4) a (5) ac 115 (1), (2), (4), (5) a (6) o Ddeddf lechyd a Gofal Cymdeithasol (Iechyd Cymunedol a Safonau) 2003 (1) ac adrannau 26A a 26ZB o Ddeddf Plant 1989 (2) drwy hyn yn gwneud y Rheoliadau a ganlyn: -
1. - (1) The title of these Regulations is the Social Services Complaints Procedure (Wales) Regulations 2005 and they come into force on 1 April 2006.
1. - (1) Enw'r Rheoliadau hyn yw Rheoliadau Gweithdrefn Gwynion y Gwasanaethau Cymdeithasol (Cymru) 2005 a deuant i rym ar 1 Ebrill 2006.
if an office has been specified under regulation 14 (3) for the area in which the establishment or agency is situated, that office;
ystyr "cytundeb partneriaeth" (" partnership agreement ") yw cytundeb rhwng awdurdod lleol ac un o gyrff y GIG a wneir o dan ddarpariaethau adran 31 o Ddeddf Iechyd 1999 (3) a Rheoliadau Trefniadau Partneriaeth Cyrff y Gwasanaeth Iechyd Gwladol ac Awdurdodau Lleol (Cymru) 2000 (4);
"partnership agreement" (" cytundeb partneriaeth ") means an agreement between a local authority and an NHS body made under the provisions of section 31 of the Health Act 1999 (5) and the National Health Service Bodies and Local Authorities Partnership Arrangements (Wales) Regulations 2000 (6);
os yw swyddfa wedi'i phennu o dan reoliad 14 (3) ar gyfer yr ardal lle y lleolir y sefydliad neu'r asiantaeth, yw y swyddfa honno;
General principles in handling complaints
Egwyddorion cyffredinol o ran ymdrin â chwynion
3. - (1) Any complaints procedure set up under these regulations must be operated in accordance with the principle that the welfare of the service user should be safeguarded and promoted.
3. - (1) Rhaid i unrhyw weithdrefn gwynion a sefydlir o dan y rheoliadau hyn gael ei gweithredu'n unol â'r egwyddor y dylai lles defnyddiwr y gwasanaeth gael ei ddiogelu a'i hybu.
Account should be taken of the ascertainable wishes and feelings of the service user.
Dylid ystyried dymuniadau a theimladau defnyddwyr y gwasanaeth pan ellir canfod beth ydynt.
Duty to establish a complaints procedure
Dyletswydd i sefydlu gweithdrefn gwynion
4. Each local authority must make arrangements in accordance with these regulations for the handling and consideration of complaints and the arrangements must be in writing.
4. Rhaid i bob awdurdod lleol wneud trefniadau yn unol â'r rheoliadau hyn ar gyfer ymdrin â chwynion a'u hystyried a rhaid i'r trefniadau fod yn ysgrifenedig.
Senior Officer responsible for complaints
Uwch-swyddog â chyfrifoldeb am gwynion
5. Each local authority must designate a senior officer to be responsible for seeking to ensure compliance with the arrangements made by the local authority under these Regulations.
5. Rhaid i bob awdurdod lleol ddynodi uwch-swyddog i fod yn gyfrifol am geisio sicrhau y cydymffurfir â'r trefniadau a wneir gan yr awdurdod lleol o dan y Rheoliadau hyn.
6. - (1) Each local authority must appoint a person, in these Regulations referred to as a complaints officer, to manage the procedures for handling and considering complaints and in particular -
6. - (1) Rhaid i bob awdurdod lleol benodi person, y cyfeirir ato yn y Rheoliadau hyn fel swyddog cwynion, i reoli'r gweithdrefnau ar gyfer ymdrin â chwynion a'u hystyried ac yn benodol -
to perform such other functions in relation to complaints as the local authority may require; and
i gyflawni unrhyw swyddogaethau eraill mewn perthynas â chwynion y bydd yr awdurdod lleol yn eu mynnu; ac
to co-operate with such other persons or bodies as may be necessary in order to investigate or resolve complaints.
i gydweithredu ag unrhyw bersonau neu gyrff eraill a fydd yn angenrheidiol er mwyn ymchwilio i gwyn a phenderfynu arni.
Publicity
Cyhoeddusrwydd
7. - (1) Each local authority must ensure that there is effective publicity of its complaints arrangements.
7. - (1) Rhaid i bob awdurdod lleol sicrhau y rhoddir cyhoeddusrwydd effeithiol i'w drefniadau cwynion.
Each local authority must take all reasonable steps to ensure that service users and their carers, if any, are informed of its arrangements, the name of its complaints officer and the address at which the complaints officer can be contacted.
Rhaid i bob awdurdod lleol gymryd pob cam rhesymol i sicrhau yr hysbysir defnyddwyr y gwasanaeth a'u gofalwyr, os oes yna rai, o'i drefniadau, o enw ei swyddog cwynion ac o'r cyfeiriad lle y gellir cysylltu â'r swyddog cwynion.
A copy of the arrangements made under regulation 3 must be given, free of charge, to any person who makes a request for one.
Rhaid rhoi copi o'r trefniadau a wneir o dan reoliad 3, yn rhad ac am ddim, i unrhyw berson sy'n gofyn am un.
Each local authority must take all reasonable steps to provide a copy of its arrangements in any form requested by the service user or other person making a complaint on the service user's behalf.
Rhaid i bob awdurdod lleol gymryd pob cam rhesymol i ddarparu copi o'i drefniadau ar unrhyw ffurf a fynnir gan ddefnyddiwr y gwasanaeth neu gan berson arall sy'n gwneud cwyn ar ran defnyddiwr y gwasanaeth.
Information and training for staff
Gwybodaeth a hyfforddiant ar gyfer staff
8. Each local authority must ensure that their staff are informed about and appropriately trained in the operation of the complaints procedure.
8. Rhaid i bob awdurdod lleol sicrhau yr hysbysir ei staff ynghylch y modd y gweithredir y weithdrefn gwynion ac y cânt eu hyfforddi i'w gweithredu.
Persons who may make complaints
Personau a gaiff wneud cwynion
9. - (1) A complaint may be made by any person to whom the local authority has a power or duty to provide, or secure the provision of, a service which, if provided, would be provided as a social service function and whose need, or possible need for such a service has (by whatever means) come to the attention of the local authority.
9. - (1) Caiff unrhyw berson y mae gan yr awdurdod lleol y pwer neu'r ddyletswydd i ddarparu gwasanaeth ar ei gyfer, neu i sicrhau y darperir gwasanaeth ar ei gyfer, wneud cwyn, pan fyddai'r gwasanaeth, pe darperid ef, yn cael ei ddarparu fel un o swyddogaethau'r gwasanaeth cymdeithasol a phan fo angen unrhyw berson amdano, neu'r angen posibl am wasanaeth o'r fath (ym mha fodd bynnag), wedi dod i sylw'r awdurdod lleol.
A complaint may be made by a person (a "representative") acting on behalf of a person mentioned in paragraph (1) in any case where that person -
Caiff person ("cynrychiolydd") sy'n gweithredu ar ran person a grybwyllir ym mharagraff (1) wneud cwyn mewn unrhyw achos pan fo'r person hwnnw -
is a child; or
yn blentyn; neu
has requested the representative to act on his or her behalf; or
wedi gofyn i'r cynrychiolydd weithredu ar ei ran; neu
is not capable of making the complaint personally.
heb fod yn abl i wneud y gwyn yn bersonol.
A complaint may be made by a person (a "representative") in respect of a person who has died.
Caiff person ("cynrychiolydd") wneud cwyn mewn cysylltiad â pherson sydd wedi marw.
Any representative making a complaint under paragraph (2) (a) or (c) or under paragraph (3) must, in the opinion of the local authority have, or have had, an interest in the person's welfare and be a suitable person to act as representative.
Rhaid i unrhyw gynrychiolydd sy'n gwneud cwyn o dan baragraff (2) (a) neu (c) neu o dan baragraff (3), ym marn yr awdurdod lleol, fod â buddiant neu fod wedi bod â buddiant yn lles y person, a bod yn berson addas i weithredu fel cynrychiolydd.
If in any case the local authority is of the opinion that any person making a complaint under paragraphs (2) (a) or (c) or (3) does not have sufficient interest in the person's welfare or is not a suitable person to act as a representative, the authority must notify the person in writing immediately, stating the reasons for that opinion.
Os bydd yr awdurdod lleol o'r farn, mewn unrhyw achos, nad oes gan unrhyw berson sy'n gwneud cwyn o dan baragraffau (2) (a) neu (c) neu (3) fuddiant digonol yn lles y person neu nad yw'n berson addas i weithredu fel cynrychiolydd, rhaid i'r awdurdod hysbysu'r person yn ysgrifenedig ar unwaith, gan nodi'r rhesymau dros y farn honno.
Where notification is given under paragraph (5) and the person referred to in paragraph (1) in respect of whom the complaint has been made is alive the local authority must, if it considers it appropriate to do so having regard to the understanding of the person referred to in paragraph (1), provide that person with a copy of the notification.
Pan roddir hysbysiad o dan baragraff (5) a phan fo'r person y cyfeirir ato ym mharagraff (1) ac y gwnaed y gwyn mewn cysylltiad ag ef yn fyw, rhaid i'r awdurdod lleol, os yw o'r farn ei bod yn briodol iddo wneud hynny o ystyried beth yw dealltwriaeth y person y cyfeirir ato ym mharagraff (1), ddarparu copi o'r hysbysiad ar gyfer y person hwnnw.
In these Regulations any reference to a complainant includes a reference to his or her representative.
Yn y Rheoliadau hyn mae unrhyw gyfeiriad at achwynydd yn cynnwys cyfeiriad at ei gynrychiolydd.
10. - (1) Subject to paragraph (2) a complaint to a local authority may be about the exercise of its social services functions including -
10. - (1) Yn ddarostyngedig i baragraff (2) caniateir i gwyn i awdurdod lleol fod am y modd y caiff ei swyddogaethau gwasanaethau cymdeithasol eu harfer gan gynnwys -
the discharge by a local authority of any of its social services functions;
cyflawni gan awdurdod lleol unrhyw un o'i swyddogaethau gwasanaethau cymdeithasol;
the provision of services by another person pursuant to arrangements made by such an authority in the discharge of those functions;
darparu gwasanaethau gan berson arall yn unol â threfniadau a wneir gan awdurdod o'r fath wrth iddo gyflawni'r swyddogaethau hynny;
the provision of services by such an authority or any other person in pursuance of arrangements made by the authority under section 31 of the Health Act 1999 (8) in relation to the functions of an NHS body (within the meaning of that section).
darparu gwasanaethau gan awdurdod o'r fath neu gan unrhyw berson arall yn unol â threfniadau a wneir gan yr awdurdod o dan adran 31 o Ddeddf Iechyd 1999 (8) mewn perthynas â swyddogaethau un o gyrff y GIG (o fewn yr ystyr yn yr adran honno).
A complaint may not be made under these regulations about the exercise of functions under sections 31, 33, 34, 35, 43, 44 and 47 of the Children Act 1989.
Ni chaniateir gwneud cwyn o dan y rheoliadau hyn am arfer swyddogaethau o dan adrannau 31, 33, 34, 35, 43, 44 a 47 o Ddeddf Plant 1989.
11. These Regulations do not require arrangements to be made for the investigation of any complaint which has been investigated -
11. Nid yw'r Rheoliadau hyn yn mynnu bod trefniadau'n cael eu gwneud ar gyfer ymchwilio i unrhyw gwyn yr ymchwiliwyd iddi -
under these Regulations,
o dan y Rheoliadau hyn,
under any former complaints provisions, or
o dan unrhyw ddarpariaethau cwynion blaenorol, neu
by a Commissioner for Local Administration.
gan Gomisiynydd Gweinyddiaeth Leol.
Complaints subject to concurrent consideration
Cwynion yn ddarostyngedig i ystyriaeth gydredol
12. - (1) Where a complaint relates to any matter -
12. - (1) Pan fo cwyn yn ymwneud ag unrhyw fater -
about which the complainant has stated in writing that he or she intends to take proceedings in any court or tribunal, or
y mae'r achwynydd wedi datgan yn ysgrifenedig ei fod yn bwriadu dwyn achos yn ei gylch mewn unrhyw lys neu dribiwnlys, neu
about which a meeting involving other bodies including the police has been convened to discuss issues relating to the protection of children or vulnerable adults, or
y galwyd cyfarfod yn ei gylch o gyrff eraill gan gynnwys yr heddlu er mwyn trafod materion sy'n ymwneud ag amddiffyn plant neu oedolion hawdd eu niweidio, neu
about which the local authority have been notified that there are current investigations in contemplation of proceedings under section 59 of the Care Standards Act 2000,
yr hysbyswyd yr awdurdod lleol yn ei gylch, fod ymchwiliadau cyfredol yn mynd rhagddynt wrth ystyried dwyn achosion o dan adran 59 o Ddeddf Safonau Gofal 2000,
the local authority must consider, in consultation with the complainant and any other person or body which the authority consider appropriate to consult, how the complaint should be handled. Such a complaint shall be referred to for the purposes of this regulation as a "complaint subject to concurrent consideration."
rhaid i'r awdurdod lleol ystyried sut y dylid ymdrin â'r gwyn, a hynny drwy ymgynghori â'r achwynydd ac ag unrhyw berson neu gorff arall y mae'n briodol ymgynghori ag ef ym marn yr awdurdod. Cyfeirir at gwyn o'r fath at ddibenion y rheoliad hwn fel "cwyn ddarostyngedig i ystyriaeth gydredol".
The consideration of a complaint subject to concurrent consideration under this Part of the Regulations may be discontinued if at any time it appears to the local authority that to continue would compromise or prejudice the other consideration.
Caniateir peidio â pharhau i ystyried cwyn sy'n ddarostyngedig i ystyriaeth gydredol o dan y Rhan hon o'r Rheoliadau os ymddengys i'r awdurdod lleol ar unrhyw adeg y byddai parhau i'w hystyried yn peryglu neu'n rhagfarnu'r ystyriaeth arall.
Where the local authority decide to discontinue the consideration of a complaint under paragraph (2) the authority must give notice of that decision to the complainant.
Pan fo'r awdurdod lleol yn penderfynu peidio â pharhau i ystyried cwyn o dan baragraff (2) rhaid i'r awdurdod hysbysu'r achwynydd o'r penderfyniad hwnnw.
Where the local authority discontinue the consideration of any complaint under paragraph (2), they may at any time resume their consideration.
Pan fo'r awdurdod lleol yn peidio â pharhau i ystyried unrhyw gwyn o dan baragraff (2), caiff fynd yn ôl i'w hystyried ar unrhyw adeg.
Where consideration of a complaint has been discontinued under paragraph (2) the local authority must ascertain the progress of the concurrent consideration and notify the complainant when it has been concluded.
Pan roddwyd y gorau i ystyried cwyn o dan baragraff (2) rhaid i'r awdurdod lleol ganfod sut mae'r ystyriaeth gydredol yn mynd rhagddi a rhaid iddo hysbysu'r achwynydd pan fydd wedi dod i ben.
The local authority must resume consideration of any complaint where the concurrent consideration is discontinued or completed and the complainant requests that the complaint be considered under these Regulations.
Rhaid i'r awdurdod lleol fynd yn ôl i ystyried unrhyw gwyn os rhoddir y gorau i'r ystyriaeth gydredol neu os daw'r ystyriaeth gydredol i ben a bod yr achwynydd yn gofyn am i'r gwyn gael ei hystyried o dan y Rheoliadau hyn.
Complaints involving more than one body
Cwynion y mae mwy nag un corff yn ymwneud â hwy
13. - (1) In any case where it appears to the complaints officer that a complaint is or may be a complaint which relates to the exercise of functions by more than one local authority (a complaint involving more than one body) the complaints officer must, as soon as reasonably practicable -
13. - (1) Mewn unrhyw achos pan ymddengys i'r swyddog cwynion bod cwyn neu y gallai cwyn fod yn un sy'n ymwneud ag arfer swyddogaethau gan fwy nag un awdurdod lleol (cwyn y mae mwy nag un corff yn ymwneud â hi) rhaid i'r swyddog cwynion, cyn gynted ag y bo'n rhesymol ymarferol -
notify the other body or bodies involved and consider with the complaints officer of each of them which body should take the lead in handling the complaint; and
hysbysu'r corff arall neu'r cyrff eraill sy'n ymwneud â'r gwyn ac ystyried ar y cyd â swyddog cwynion pob un o'r cyrff pa gorff a ddylai arwain y gwaith o ymdrin â'r gwyn; a
notify the complainant of their decision.
hysbysu'r achwynydd o'u penderfyniad.
The complaints officer of a local authority which is the lead body must -
Rhaid i swyddog cwynion awdurdod lleol sy'n arwain -
ensure that any part of the complaint relating to the actions of the local authority is considered under this part of the Regulations;
sicrhau bod unrhyw ran o'r gwyn sy'n ymwneud â gweithredoedd yr awdurdod lleol yn cael ei hystyried o dan y rhan hon o'r Rheoliadau;
ensure that the complainant is kept informed about the progress of the investigation;
sicrhau y rhoddir gwybod i'r achwynydd sut mae'r ymchwiliad yn mynd rhagddo;
ensure that the response required under regulation 20 so far as practicable includes a response on any matter which was within the responsibility or control of any other body mentioned in paragraph (1).
sicrhau bod yr ymateb y mae ei angen o dan reoliad 20 i'r graddau y mae'n ymarferol yn cynnwys ymateb ar unrhyw fater a oedd o fewn cwmpas cyfrifoldeb neu reolaeth unrhyw gorff arall a grybwyllir ym mharagraff (1).
The complaints officer of a local authority which is not the lead body must -
Rhaid i swyddog cwynion awdurdod lleol nad yw'n arwain -
ensure that any part of the complaint relating to the actions of the local authority is considered under these Regulations; and
sicrhau bod unrhyw ran o'r gwyn sy'n ymwneud â gweithredoedd yr awdurdod lleol yn cael ei hystyried o dan y Rheoliadau hyn; a
advise the complaints officer of the lead body of any resolution of the complaint under regulation 18, or the outcome of any investigation under regulation 19.
rhoi gwybod i swyddog cwynion y corff sy'n arwain am unrhyw benderfyniad a wneir ar y gwyn o dan reoliad 18, neu am ganlyniad unrhyw ymchwiliad o dan reoliad 19.
Handling of care standards complaints
Ymdrin â chwynion safonau gofal
14. - (1) Except where paragraph (2) applies, in any case where a complaint relates wholly or partly to services provided by an establishment or agency in respect of which a person is registered by the National Assembly under the Care Standards Act 2000 (9), the local authority receiving such a complaint must, within 2 working days of receipt -
14. - (1) Ac eithrio pan fo paragraff (2) yn gymwys, mewn unrhyw achos pan fo cwyn yn ymwneud yn gyfan gwbl neu'n rhannol â gwasanaethau a ddarperir gan sefydliad neu asiantaeth y mae person wedi'i gofrestru mewn perthynas ag ef neu â hi gan y Cynulliad Cenedlaethol o dan Ddeddf Safonau Gofal 2000 (9), rhaid i'r awdurdod lleol y mae cwyn o'r fath yn dod i'w law, o fewn 2 ddiwrnod i'r gwyn ddod i law -
send details of the whole complaint or that part of the complaint which relates to the registered service to the person registered to provide that service;
anfon manylion am y gwyn gyfan neu am y rhan honno o'r gwyn sy'n ymwneud â'r gwasanaeth cofrestredig at y person a gofrestrwyd fel darparwr y gwasanaeth hwnnw;
request the person to whom details are sent under sub-paragraph (a) to notify the authority within 10 working days of the outcome of their consideration of the complaint; and
gofyn i'r person yr anfonir ato fanylion o dan is-baragraff (a) hysbysu'r awdurdod o fewn 10 niwrnod gwaith o ganlyniad ei ystyriaeth o'r gwyn; a
inform the complainant of the action that has been taken under sub-paragraphs (a) and (b).
hysbysu'r achwynydd o'r camau sydd wedi'u cymryd o dan is-baragraffau (a) a (b).
a complaint has already been considered by the registered person; or
os yw cwyn eisoes wedi'i hystyried gan y person cofrestredig; neu
the local authority are of the opinion that to proceed under paragraph (1) would be likely to compromise or prejudice the investigation of the complaint under Part V of the Regulations or might compromise or prejudice an investigation by the National Assembly.
os yw'r awdurdod lleol o'r farn y byddai mynd ymlaen o dan baragraff (1) yn debygol o beryglu neu ragfarnu'r ymchwiliad i'r gwyn o dan Ran V o'r Rheoliadau neu y byddai'n peryglu neu'n rhagfarnu ymchwiliad gan y Cynulliad Cenedlaethol.
In any case where a complaint relates wholly or partly to services provided by an establishment or agency in respect of which a person is registered by the National Assembly, the local authority must notify the appropriate office of the National Assembly if it has not been possible to resolve the complaint under regulation 18.
Mewn unrhyw achos pan fo cwyn yn ymwneud yn gyfan gwbl neu'n rhannol â gwasanaethau a ddarperir gan sefydliad neu asiantaeth y mae person wedi'i gofrestru gan y Cynulliad Cenedlaethol mewn cysylltiad ag ef neu hi, rhaid i'r awdurdod lleol hysbysu swyddfa briodol y Cynulliad Cenedlaethol os na fu'n bosibl dod i benderfyniad ar y gwyn o dan reoliad 18.
PART V HANDLING AND CONSIDERATION OF COMPLAINTS BY LOCAL AUTHORITIES
RHAN V YMDRIN Å CHWYNION A'U HYSTYRIED GAN AWDURDODAU LLEOL
Making a complaint
Gwneud cwyn
15. - (1) Where a person wishes to make a complaint under these Regulations, he or she may make the complaint to any member of the staff of the local authority employed or engaged in relation to the social service functions of the authority.
15. - (1) Pan fo person yn dymuno gwneud cwyn o dan y Rheoliadau hyn, caiff wneud cwyn i unrhyw aelod o staff yr awdurdod lleol sydd wedi'i gyflogi neu wedi'i gymryd ymlaen mewn cysylltiad â swyddogaethau gwasanaethau cymdeithasol yr awdurdod.
A complaint under paragraph (1) may be made orally or in writing (including electronically).
Caniateir gwneud cwyn o dan baragraff (1) ar lafar neu'n ysgrifenedig (gan gynnwys ei gwneud yn electronig).
Advice about the availability of advocacy services
Gwybodaeth am argaeledd gwasanaethau eirioli
16. The local authority must inform the complainant of the availability of any advocacy services which the complaints officer believes may be of assistance to the complainant.
16. Rhaid i'r awdurdod lleol roi gwybod i'r achwynydd am argaeledd unrhyw wasanaethau eirioli a all fod o help i'r achwynydd ym marn y swyddog cwynion.
Withdrawal of complaints
Tynnu cwynion yn ôl
17. - (1) A complaint may be withdrawn orally or in writing at any time by the complainant.
17. - (1) Caiff yr achwynydd dynnu cwyn yn ôl ar lafar neu'n ysgrifenedig ar unrhyw adeg.