English: I recognise you mentioned particular points, yet I'm looking for the voice of the citizen, and the citizen isn't one single person with one single characteristic, and I don't want a narrow tick-box exercise so that people can tick off and say they've had a conversation with someone who has a particular characteristic. It is about how we serve the citizen and serve the community. So, in actually delivering a Get Me Home and Get Me Home Plus scheme and delivering the 'stay well at home' service, you have to look at that person in their context. So, if that person has sensory impairment, we have to understand how that impacts on their care choices, the information and communication that they will need, and that we actually understand what matters to them. If that person is a primary carer for another person - indeed, when we visited Doreen on the first day, her primary concern was not herself, actually; her primary concern when she broke her ankle was who was going to look after her husband, who was older than her and who she was the primary carer for. That was what she was most concerned about and why she didn't want to stay in hospital herself. So, it's understanding her as a person, the context she was in, and not just seeing her as an old woman who needed to stay for a week in a hospital, to understand why it mattered to her to get her home quickly. And they built the support around her by understanding what mattered to her, and that's what we need to see. So, it isn't about saying, 'Have you spoken to this group, that group or another?', but to understand, if you're directing a service, for example learning disability services, whether you've directly engaged with people who take part in that service - not just the staff, but the citizen as well. So, yes, that is what I would expect to see in each of the choices that I will make about the advice that I receive, to understand where the voice of the citizen is, how have their needs been taken account of, and, crucially, how we understand if we've made a difference. That comes back again through the evaluation points that have already been made by our colleague Angela Burns.
Welsh: Rwy'n cydnabod eich bod wedi sôn am bwyntiau penodol, ac eto rwy'n edrych am lais y dinesydd, a dydy'r dinesydd ddim yn un person gydag un nodwedd, a dydw i ddim eisiau ymarfer ticio blychau cul fel bod pobl yn gallu ticio a dweud eu bod wedi cael sgwrs â rhywun sydd â nodwedd benodol. Mae'n ymwneud â sut yr ydym ni'n gwasanaethu'r dinesydd ac yn gwasanaethu'r gymuned. Felly, wrth gyflawni cynllun Get Me Home a Get Me Home Plus a darparu'r gwasanaeth 'stay well @ home', mae'n rhaid ichi edrych ar y person hwnnw yn ei gyd-destun. Felly, os oes gan y person hwnnw nam ar y synhwyrau, mae'n rhaid inni ddeall sut y mae hynny'n effeithio ar y dewisiadau gofal, yr wybodaeth a'r cyfathrebu y bydd eu hangen arno, a'n bod yn deall mewn gwirionedd beth sy'n bwysig iddo. Os yw'r person hwnnw yn brif ofalwr i rywun arall - yn wir, pan aethom i ymweld â Doreen ar y diwrnod cyntaf, nid hi ei hun oedd ei phrif bryder, mewn gwirionedd; ei phrif bryder pan dorrodd ei ffêr oedd pwy oedd yn mynd i ofalu am ei gŵr, a oedd yn hŷn na hi, a hi oedd ei brif ofalwr. Dyna'r prif beth yr oedd hi'n poeni amdano a dyna pam nad oedd hi eisiau aros yn yr ysbyty ei hun. Felly, ei deall hi fel person, ei chyd-destun hi, ac nid dim ond ei gweld fel hen wraig yr oedd angen iddi aros yn yr ysbyty am wythnos, deall pam yr oedd yn bwysig iddi hi i gael bod gartref yn gyflym. A datblygwyd y cymorth o'i hamgylch drwy ddeall beth oedd yn bwysig iddi hi, a dyna beth y mae angen inni ei weld. Felly, nid yw ynghylch dweud, 'A ydych chi wedi siarad â'r grŵp hwn, y grŵp yna neu un arall?', ond deall, os ydych chi'n cyfeirio gwasanaeth, er enghraifft gwasanaethau anabledd dysgu, p'un a ydych chi wedi ymgysylltu'n uniongyrchol â phobl sy'n cymryd rhan yn y gwasanaeth hwnnw - nid yn unig y staff, ond y dinesydd hefyd. Felly, ie, dyna beth rwy'n disgwyl ei weld ym mhob un o'r dewisiadau y byddaf yn eu gwneud am y cyngor a gaf, i ddeall lle mae llais y dinesydd, sut y mae eu hanghenion wedi'u hystyried, ac, yn hollbwysig, sut yr ydym ni'n deall a ydym ni wedi gwneud gwahaniaeth. Daw hynny'n ôl eto drwy'r pwyntiau a wnaed eisoes am werthuso gan ein cyd-Aelod, Angela Burns.