English: Thank you, First Minister. As I am sure you'll agree with me, the experience that some disabled people have in Wales when they're accessing public transport still falls woefully short of the standards that we expect and they deserve. I regularly receive communication from residents in my region complaining about the lack of thought and care for them and their needs, and a recent e-mail from a resident who has just lost her eyesight shows how frightening and dangerous travelling by rail from the Valleys into Cardiff, and then on to elsewhere, can be. There was no assistance available for them when boarding or departing any of the trains, which was terrifying for them because of the large gap between the train and the platform. They also received no help whatsoever in trying to get through the ticket barriers, which caused considerable panic as they struggled to find the ticket slot. Moreover, not only were they unable to purchase a ticket prior to travel, as there was no ticket office and the machines weren't suitable for those with visual impairment, but they were even prevented from using their rail card by the onboard ticket collector as they had not purchased their ticket prior to travel, which was actually the wrong course of action. Therefore, First Minister, I'd like to know what assessment has the Welsh Government made of the problems of those who are visually impaired or suffer from blindness are experiencing when using rail services in Wales? And what assurances can you give that assistance will be made available for those with visual impairment and other disabilities when accessing the new south Wales metro system? Thank you.
Welsh: Diolch. Fel rwy'n siŵr y byddwch chi'n cytuno â mi, mae'r profiad y mae rhai pobl anabl yng Nghymru yn ei gael wrth ddefnyddio trafnidiaeth gyhoeddus yn dal i fod yn druenus o bell o'r safonau yr ydym ni'n eu disgwyl ac y maen nhw'n eu haeddu. Rwy'n derbyn gohebiaeth reolaidd gan drigolion yn fy rhanbarth yn achwyn am y diffyg ystyriaeth a'r gofal tuag atyn nhw a'u hanghenion, ac mae e-bost diweddar gan breswylydd sydd newydd golli ei golwg yn dangos pa mor frawychus a pheryglus y gall teithio ar y rheilffordd o'r Cymoedd i mewn i Gaerdydd, ac yna ymlaen i rywle arall, fod. Nid oedd unrhyw gymorth ar gael iddyn nhw wrth fynd ar unrhyw un o'r trenau na'u gadael, a oedd yn frawychus iawn iddyn nhw oherwydd y bwlch mawr rhwng y trên a'r platfform. Ni chawson nhw unrhyw gymorth o gwbl chwaith wrth geisio mynd drwy'r clwydi tocynnau, a achosodd gryn banig wrth iddyn nhw gael trafferth wrth geisio dod o hyd i'r slot tocynnau. Ar ben hynny, nid yn unig nad oedden nhw'n gallu prynu tocyn cyn teithio, gan nad oedd swyddfa docynnau ac nad oedd y peiriannau yn addas i'r rhai â nam ar eu golwg, ond fe'u rhwystrwyd rhag defnyddio eu cerdyn rheilffordd hyd yn oed gan y casglwr tocynnau ar y trên gan nad oedden nhw wedi prynu eu tocyn cyn teithio, sef y peth anghywir i'w wneud mewn gwirionedd. Felly, Prif Weinidog, hoffwn wybod pa asesiad y mae Llywodraeth Cymru wedi ei wneud o'r problemau y mae'r rhai hynny sydd â nam ar eu golwg neu sy'n dioddef o ddallineb yn eu cael wrth ddefnyddio gwasanaethau rheilffordd yng Nghymru? A pha sicrwydd allwch chi ei roi y trefnir bod cymorth ar gael i'r rhai sydd â nam ar y golwg ac anableddau eraill wrth ddefnyddio system fetro newydd de Cymru? Diolch.