English: Well, those concerns of the individual need to be taken up with the clinicians who are responsible for her care, because what the leader of the opposition has said would clearly be unacceptable, and those who were responsible need to be able to discuss with her how she now feels and what they can do to put that right. I am of course familiar, Llywydd, with the Healthcare Inspectorate Wales report into the emergency department at University Hospital Wales. It's important to emphasise, isn't it, that the report found that the majority of patients reported being treated with dignity and respect and that they were receiving good emergency care. That's what the report says. But the report also says that there were numerous environmental factors impacting on the ability of staff to provide dignified care. And let me be clear this afternoon, Llywydd; it is absolutely unacceptable to me to read a report that says that an emergency department is dirty, that an emergency department doesn't have enough chairs for people to sit on, and that an emergency department is unable to provide access to water for people who are waiting. Look, I understand the system is under huge pressure, with unprecedented numbers of people presenting, and staff who are under the most huge pressures for everything they've gone through in recent years. That does not excuse a health board for failing to deliver on those very basic environmental standards. Now, today, the health Minister has announced a further £2 million to help health boards across Wales with those small, basic things that make such a difference to the patient experience and to staff experience as well. It's hard enough working in the accident and emergency department at the Heath hospital without feeling that the physical conditions in which you are working are dirty and unacceptable. So, the Member asks 'What can the Welsh Government do?' Well, we will find another sum of money that we will provide to those emergency departments, and then I absolutely look to the people who are paid to manage those organisations to make sure that those basic standards are properly observed and that the physical conditions in which staff have to work and patients have to present themselves are not of the sort that were described in that report.
Welsh: Wel, mae angen i bryderon yr unigolyn gael eu trafod gan y clinigwyr sy'n gyfrifol am ei gofal, oherwydd byddai'r hyn y mae arweinydd yr wrthblaid wedi'i ddweud yn amlwg yn annerbyniol, ac mae angen i'r rhai a oedd yn gyfrifol drafod gyda hi sut mae hi'n teimlo nawr a beth allan nhw ei wneud i wneud iawn am hyn. Rwy'n gyfarwydd wrth gwrs, Llywydd, ag adroddiad Arolygiaeth Gofal Iechyd Cymru ar yr adran achosion brys yn Ysbyty Athrofaol Cymru. Mae'n bwysig pwysleisio, onid yw e, bod yr adroddiad wedi canfod bod y mwyafrif o gleifion wedi dweud eu bod yn cael eu trin ag urddas a pharch a'u bod yn cael gofal brys da. Dyna mae'r adroddiad yn ei ddweud. Ond mae'r adroddiad hefyd yn dweud bod nifer o ffactorau amgylcheddol yn effeithio ar allu staff i ddarparu gofal urddasol. A gadewch i mi fod yn glir y prynhawn yma, Llywydd; mae'n gwbl annerbyniol i mi ddarllen adroddiad sy'n dweud bod adran achosion brys yn fudr, nad oes gan adran achosion brys ddigon o gadeiriau i bobl eistedd arnyn nhw, ac nad yw adran achosion brys yn gallu cynnig dŵr i bobl sy'n aros. Edrychwch, rwy'n deall bod y system o dan bwysau enfawr, gyda niferoedd digynsail o bobl yn dod i mewn, a staff sydd o dan y pwysau mwyaf oherwydd yr hyn y maen nhw wedi mynd drwyddo yn ystod y blynyddoedd diwethaf. Nid yw hynny'n esgusodi bwrdd iechyd am fethu â chyflawni'r safonau amgylcheddol sylfaenol iawn hynny. Nawr, heddiw, mae'r Gweinidog iechyd wedi cyhoeddi £2 filiwn arall i helpu byrddau iechyd ledled Cymru gyda'r pethau bach, sylfaenol hynny sy'n gwneud cymaint o wahaniaeth i brofiad y claf ac i brofiad staff hefyd. Mae'n ddigon anodd gweithio yn yr adran damweiniau ac achosion brys yn Ysbyty Athrofaol Cymru heb orfod teimlo bod yr amgylchedd yr ydych chi'n gweithio ynddo yn fudr ac yn annerbyniol. Felly, mae'r Aelod yn gofyn 'Beth all Llywodraeth Cymru ei wneud?' Wel, fe ddown o hyd i swm arall o arian y byddwn yn ei ddarparu i'r adrannau brys hynny, ac yna edrychaf yn ar y bobl sy'n cael eu talu i reoli'r sefydliadau hynny i wneud yn siŵr y cedwir yn briodol at y safonau sylfaenol hynny ac nad yw'r amgylchedd ffisegol y mae'n rhaid i staff weithio ynddo ac y bydd cleifion yn dod iddo o'r math a ddisgrifiwyd yn yr adroddiad hwnnw.