English: The characterisation you provide I don't think is entirely fair, but I do recognise the variance in experience between practices, and it's something that comes up regularly in postbags. If you look at the national survey for Wales, it recognises a decline in satisfaction in having access to local healthcare. So, there is a real challenge. It's a challenge that was recognised both by the general practitioners committee of the BMA and the Government and the broader health service as well. It's part of the conversation. It's about contract reform. It's also part of what we're trying to get through in the new model for primary care. When we talk of the new model, it's a recognition that, actually, access is a really important part of that. And it doesn't come because I sat down in my office and decided I believe that 'telephone first' is the way to go; actually, that directly comes from a programme of activity run by GPs themselves and it's driven by those GPs that have resolved the challenges that a range of people complain about and the ability to have an appointment with the right healthcare professional. It is partly about people recognising where they can go if it isn't a general practitioner, but it is also then about being able to talk to someone about the challenge in a reasonable period of time. I recognise that this will continue to be a point of discussion with general practitioners - not just with the Government and the wider health service, but actually between general practitioners themselves, because some GPs are evangelists for a new system of 'telephone first' and others are deeply sceptical and dismissive of it. So, there's a real job of work to persuade GPs that, actually, it's about delivering a better job for them, but ultimately a better service for the public.
Welsh: Ni chredaf fod y darlun a ddisgrifiwch yn gwbl deg, ond rwy'n cydnabod yr amrywiaeth profiadau rhwng practisau, ac mae'n rhywbeth sy'n codi'n rheolaidd mewn bagiau post. Os edrychwch ar yr arolwg cenedlaethol ar gyfer Cymru, mae'n nodi dirywiad mewn boddhad o ran cael mynediad at ofal iechyd lleol. Felly, ceir her wirioneddol yn hyn o beth. Mae'n her a gydnabuwyd gan bwyllgor ymarferwyr cyffredinol Cymdeithas Feddygol Prydain a'r Llywodraeth a'r gwasanaeth iechyd ehangach hefyd. Mae'n rhan o'r sgwrs. Mae'n ymwneud â diwygio contractau. Mae hefyd yn rhan o'r hyn rydym yn ceisio'i ddarparu yn y model gofal sylfaenol newydd. Pan soniwn am y model newydd, mae'n gydnabyddiaeth fod mynediad yn rhan bwysig iawn o hynny. Ac nid yw'n digwydd am fy mod i wedi eistedd yn fy swyddfa a phenderfynu fy mod yn credu mai dull 'ffôn yn gyntaf' sydd orau; mae'n ganlyniad uniongyrchol rhaglen o weithgareddau a gynhelir gan feddygon teulu eu hunain ac sy'n cael ei llywio gan y meddygon teulu hynny sydd wedi datrys yr heriau y mae amryw o bobl yn cwyno amdanynt a'r gallu i gael apwyntiad gyda'r gweithiwr gofal iechyd proffesiynol priodol. Mae'n ymwneud yn rhannol â phobl yn gwybod i ble y gallant fynd yn lle meddyg teulu, ond mae'n ymwneud hefyd â gallu siarad â rhywun ynglŷn â'r her o fewn amser rhesymol. Rwy'n cydnabod y bydd hyn yn parhau i fod yn destun trafod ymysg ymarferwyr cyffredinol - nid yn unig gyda'r Llywodraeth a'r gwasanaeth iechyd ehangach, ond ymhlith yr ymarferwyr cyffredinol eu hunain, gan fod rhai meddygon teulu yn gryf o blaid system newydd 'ffôn yn gyntaf' ac eraill yn amheus iawn ac yn diystyru hynny. Felly, mae gwaith mawr i'w wneud yma o ran darbwyllo meddygon teulu fod hyn yn ymwneud mewn gwirionedd â sicrhau bod eu swyddi'n well, ond yn y pen draw yn wasanaeth gwell i'r cyhoedd.