English: Thank you for the series of questions. And, just in terms of the challenges about planned care, I've never stated that the challenges of planned care have been resolved. Far from it. I've said exactly the opposite. The improvement that has taken place has only been part of the improvement required, which is why money was clawed back, which I'm absolutely clear is the right thing to have done, and to be clear that I expect to see further improvements through quarter 1 and quarter 2. So, there isn't any attempt to soft soap the remainder of the challenge that still exists, not just in the shorter term challenge of reducing waiting times, but also in the challenge of the medium term and actually having a more sustainable way of seeing and treating the healthcare need that exists within north Wales as well. So, this isn't a single shot about spending a lot of money to resolve the waiting list and everything will be fine; there is a larger challenge to deal with as well, which is why we are taking time to look at the revised, again, orthopaedic plan and the ophthalmology plan provided by the health board. On your points made about supporting staff, just a few examples that you asked for on the services that are available: there is a range of counselling services, including the Lighten Up programme, mindfulness, stress control, resilience training and Schwartz Rounds. We also have a range of services being provided with Welsh ambulance services as well. So, there is a range of deliberate and specific programmes, and, again, that's why I say we work properly with trade union colleagues as well as the health board itself as the employer. In terms of your points about complaints, I can tell you, for example, in terms of improvements, that 94 per cent of complaints have been acknowledged within two working days. That is a significant improvement on where we were some time ago as well. That is a real improvement that makes a difference to people making complaints. The challenge always is that, if you're the person who hasn't had your complaint acknowledged in good time, if you wait for longer than you should do, then actually that is the person most likely to come and see us as elected representatives. That's part of what we see. So, there is honesty about the improvement that has taken place in complaints handling. In terms of an example of the cultural change required, you only need to look again at the Health and Social Care Advisory Service report itself, which noted some of the challenges in the cultural change between clinicians about their buy-in to a service. Now, there's a challenge there that doesn't just exist in one service, and you'll see this right across the national health service in every single part of the country. It's often difficult to persuade people who are used to working in one way to change and work in a different way, and yet we also know that some of the biggest and best advocates of change in delivering a service are actual front-line members of staff themselves, who recognise they could and should deliver a better quality of care. In terms of your broader challenge about whether money has been wasted at Ysbyty Glan Clwyd, I'd say I don't think the money has been wasted. We will of course learn lessons from every large capital project that we undertake in looking at whether that amount of money and the way it was a capital project could have been better managed. I certainly expect there will be lessons to learn about the more effective management of the capital spend there, but I don't accept your broader point, your concern, that Ysbyty Glan Clwyd was too big when it was built. The challenge is how we continue to change the way our hospital estate works, the services run from it, and that that actually does keep pace with the changing way in which healthcare will need to change, and the twin moves that we've discussed many times before in this Chamber of some services coming into a specialist centre, and vascular surgery being an example of where some of the specialist services are coming into Ysbyty Glan Clwyd, for example, but regular vascular surgery is not being taken out of the other two centres within north Wales. But the money we've invested in the hybrid theatre has also helped with recruitment of people to go into that service as well. So, there is always more to learn about what has happened in the here and now, and always more for us to do. That is part of the joy and the challenge of doing this job and being involved in and around the national health service.
Welsh: Diolch i chi am y gyfres o gwestiynau. A, dim ond o ran yr heriau ynghylch gofal wedi'i gynllunio, dydw i erioed wedi datgan fod heriau gofal wedi'i gynllunio wedi'u datrys. Ddim o gwbl. Rwyf wedi dweud yn union i'r gwrthwyneb. Mae'r gwelliant a fu wedi bod yn ddim ond rhan o'r gwelliant sy'n ofynnol, a dyna pam yr hawliwyd arian yn ôl, ac rwy'n gwbl glir mai dyna oedd y peth iawn i'w wneud, ac i fod yn glir fy mod yn disgwyl gweld mwy o welliannau drwy chwarter 1 a chwarter 2. Felly, nid oes unrhyw ymgais i ddiystyru difrifoldeb yr heriau sy'n bodoli o hyd, nid yn unig yr her tymor byrrach o leihau amseroedd aros, ond hefyd yr her tymor canolig ac mewn gwirionedd, cael ffordd fwy cynaliadwy o weld a thrin yr angen gofal iechyd sy'n bodoli yn y gogledd hefyd. Felly, nid un ymgais mo hon yn ymwneud â gwario llawer o arian i ddatrys y broblem rhestr aros ac yna bydd popeth yn iawn; mae her fwy i ymdrin â hi hefyd, a dyna pam ein bod ni'n cymryd amser i edrych ar y cynllun orthopedig sydd wedi ei ddiwygio, eto, a'r cynllun offthalmoleg a ddarperir gan y bwrdd iechyd. Ynglŷn â'r sylwadau a wnaethoch chi am gefnogi staff, dim ond i roi'r ychydig enghreifftiau y gwnaethoch chi ofyn amdanyn nhw o ran y gwasanaethau sydd ar gael: mae amrywiaeth o wasanaethau cwnsela, gan gynnwys y rhaglen Lighten Up, ymwybyddiaeth ofalgar, rheoli straen, hyfforddiant gwydnwch a Rowndiau Schwartz. Mae gennym ni hefyd amrywiaeth o wasanaethau sy'n cael eu darparu gyda gwasanaethau ambiwlans Cymru hefyd. Felly, mae yna amrywiaeth o raglenni penodol a bwriadol, ac, unwaith eto, dyna pam rwy'n dweud ein bod ni'n gweithio yn briodol gyda chydweithwyr yn yr undebau llafur yn ogystal â'r bwrdd iechyd ei hun, sef y cyflogwr. O ran eich sylwadau ynghylch cwynion, gallaf ddweud wrthych chi, er enghraifft, o ran gwelliannau, bod 94 y cant o gwynion wedi'u cydnabod o fewn dau ddiwrnod gwaith. Mae hynny'n welliant sylweddol o'i gymharu â'r sefyllfa yr oeddem ni ynddi gryn amser yn ôl. Mae hynny'n welliant gwirioneddol sy'n gwneud gwahaniaeth i bobl sy'n gwneud cwynion. Yr her bob amser yw, os mai chi yw'r person na fu cydnabyddiaeth i'ch cwyn mewn da bryd, os ydych chi'n aros am gyfnod hirach nag y dylech chi ei wneud, yna mewn gwirionedd dyna'r person sydd fwyaf tebygol o ddod i'n gweld ni, sef eu cynrychiolwyr etholedig. Mae hynny'n rhan o'r hyn a welwn. Felly, mae gonestrwydd am y gwelliannau a fu o ran ymdrin â chwynion. O ran enghraifft o'r newid diwylliannol sydd ei angen, does ond angen i chi edrych eto ar adroddiad y Gwasanaeth Cynghori ar Iechyd a Gofal Cymdeithasol ei hun, sy'n nodi rhai o'r heriau yn y newid diwylliannol ymysg clinigwyr o ran cofleidio'r gwasanaeth. Nawr, mae her yn y fan honno nad yw'n bodoli mewn un gwasanaeth yn unig, a byddwch yn gweld hyn drwy'r gwasanaeth iechyd cenedlaethol ym mhob un rhan o'r wlad. Mae'n aml yn anodd perswadio pobl sy'n gyfarwydd â gweithio mewn un modd i newid ac i weithio mewn ffordd wahanol, ac eto fe wyddom ni hefyd mai rhai o'r dadleuwyr gorau o blaid newid wrth ddarparu gwasanaeth yw aelodau staff rheng flaen eu hunain, sy'n cydnabod y gallen nhw ac y dylen nhw ddarparu gofal o ansawdd gwell. O ran eich her ehangach ynghylch a oes arian wedi'i wastraffu yn Ysbyty Glan Clwyd, byddwn yn dweud nad wyf yn credu fod yr arian wedi'i wastraffu. Byddwn wrth gwrs yn dysgu gwersi o bob prosiect cyfalaf mawr yr ydym ni yn ymgymryd ag ef i ystyried a allai'r swm hwnnw o arian a'r ffordd yr oedd yn brosiect cyfalaf fod wedi ei reoli'n well. Rwy'n sicr yn disgwyl y bydd gwersi i'w dysgu am reoli cyfalaf yn fwy effeithiol yn yr achos hwnnw, ond nid wyf yn derbyn eich pwynt ehangach, eich pryder, fod Ysbyty Glan Clwyd yn rhy fawr pan gafodd ei adeiladu. Yr her yw sut ydym ni'n parhau i newid y ffordd y mae ein hystâd ysbytai yn gweithio, y gwasanaethau a gânt eu rhedeg oddi yno, a bod hynny mewn gwirionedd yn gydnaws â'r newid yn y ffordd y bydd angen i ofal iechyd esblygu, a'r symudiadau dwbl yr ydym ni wedi eu trafod droeon o'r blaen yn y Siambr hon y caiff rhai gwasanaethau eu darparu o ganolfan arbenigol, gyda llawdriniaeth fasgwlaidd yn enghraifft o le mae rhai gwasanaethau arbenigol yn dod i Ysbyty Glan Clwyd, er enghraifft, ond nid yw llawdriniaeth fasgwlaidd rheolaidd yn digwydd yn y ddwy ganolfan arall yn y gogledd. Ond mae'r arian yr ydym ni wedi ei fuddsoddi mewn theatr hybrid hefyd yn helpu i recriwtio pobl i'r gwasanaeth hwnnw. Felly, mae yna wastad mwy i'w ddysgu am yr hyn sydd wedi digwydd yn y sefyllfaoedd yr ydym ni ynddyn nhw, ac mae yna wastad mwy inni ei wneud. Mae hynny'n rhan o'r llawenydd a'r her o wneud y gwaith hwn a bod yn rhan, ac yn elfen, o'r gwasanaeth iechyd gwladol.