English: - on the question of communication. On this question of communication, I think there are two elements that need to be looked at. You've got the language and the type of language that is used. Obviously, in an organisation like this, I think different types of language are being used and some would say that is it legalistic, for example, and that's fit for an internal purpose, but we do have to remember that we're communicating with a broad range of people. So, the language needs to be plain, clear and accessible. But, in addition to that, and in terms of what Ruth said, the approach that is used in communicating is important. Having one place on the website that gives a contact form and then you've got a dropdown, for example, that says, 'What is the nature of your enquiry? Is it a complaint or is it an enquiry asking for information?' - . I do think that that - . It is obviously there, but it's not sufficient currently, in terms of that it struck me that's it's only - . It's quite distant, for example, because, if we think of someone who would be looking to make a complaint about an elected Member or a member of staff, whether that complaint is valid or not, I think that that person can be in quite a difficult position at times, so I think we need to make sure that the process is clear, but also that people do know how to make a complaint and that the communication methods are visibly available on the estate. When we think of examples of good practice throughout organisations, there is a need to be visible, and not just to have a policy in place that says, 'These are the steps for complaint'. But, looking at online provision, for example, to add to what Cerys said, I don't feel that the information that's available at present gives examples, if you like, of the various points available.
Welsh: - ar y cwestiwn o gyfathrebu. Ar y cwestiwn o gyfathrebu, rydw i'n meddwl bod yna ddwy elfen sydd angen edrych arnyn nhw. Mae gennych chi'r iaith a'r fath o iaith sy'n cael ei defnyddio. Yn amlwg, yn y fath sefydliad, mae yna wahanol fathau o iaith sy'n cael ei defnyddio a byddai rhai'n dweud efallai ei bod yn legalistic, sydd yn addas ar gyfer pwrpas mewnol, ac mae'n rhaid cofio ein bod ni'n cyfathrebu gydag ystod eang o bobl. Felly, mae'r iaith angen bod yn iaith blaen, yn iaith sydd yn hygyrch. Ond, ar ben hynny hefyd, o ran beth yr oedd Ruth yn ei ddweud, rydw i'n meddwl bod y dull o gyfathrebu hefyd yn bwysig. Nid yw cael un man ar y gwefan yn nodi ffurflen gysylltu ac wedyn, o fewn hynny, mae gennych chi dropdown yn dweud, 'Beth ydy natur eich ymholiad? A ydy o'n gŵyn neu a ydy o'n holi rhywbeth am wybodaeth?' er enghraifft - . Rydw i'n meddwl bod hynny - . Yn amlwg, mae o yno, ond nid yw'n ddigon ar hyn o bryd, o ran fe wnaeth fy nharo i mai dim ond - . Mae'n bell iawn, rydw i'n meddwl, oherwydd, os ydym ni'n meddwl bod pobl yn mynd i gwyno am Aelod etholedig neu aelod o staff, boed y cwyn yna'n gywir neu beidio, rydw i'n meddwl bod person yn gallu bod mewn sefyllfa anodd ar adegau, ac rydw i'n meddwl bod angen gwneud yn siŵr bod y broses yn un clir, ond hefyd bod pobl yn gwybod sut i gwyno a bod y dulliau o gyfathrebu hynny'n weledol ar yr ystâd. Pan ydym yn meddwl am enghreifftiau o ymarfer da mewn sefydliadau, mae angen bod yn weladwy, yn hytrach na jest cael polisi mewn lle sy'n dweud mai dyma ydy'r camau o gwyno. Ond, wrth edrych arlein, er enghraifft, i siarad am beth yr oedd Cerys yn ei ddweud, nid ydw i'n teimlo bod yr wybodaeth sydd allan yna ar hyn o bryd yn rhoi enghreifftiau, er enghraifft, o beth yw'r pwyntiau gwahanol, felly.