techiaith/cofnodycynulliad_en-cy huggingface dataset:
English: Yes, but what's important - . The Government was very clear that there was some sequencing in terms of when all of these things would be introduced, because they're all supposed to dovetail. So, it was important that the economic action plan came out first, so that we could then look at that and see what the priorities were contained within that, and then we would prepare the skills programme as a complement to that. So, it wasn't possible for us to bring out an employability action plan before the economic action plan was published. It would have made no sense at all.
Welsh: Wel, beth sydd yn bwysig - . Cofiwch, roedd y Llywodraeth yn glir iawn bod yna sequencing i fod o ran pryd oedd y pethau yma'n dod, achos maen nhw i gyd i fod i uno gyda'i gilydd. So, roedd e'n bwysig bod yr economic action plan yn dod allan yn gyntaf, fel ein bod ni, wedyn, yn gallu dod ar gefn yr economic action plan, gweld beth oedd y blaenoriaethau yn y fanna, ac ein bod ni, wedyn, yn paratoi ein sgiliau ni fel complement i beth oedd wedi dod allan. Felly, nid oedd e'n bosib i ni ddod mas gydag employability action plan cyn bod yr economic action plan wedi dod allan - ni fyddai hynny wedi gwneud dim synnwyr.
English: Okay. Well, now that you have that plan, how are you communicating with the sectors, with the people working in this area, to see what are the ideal things to put into the plan? We've received evidence saying that there are examples of how it could look - for example a pre-employment work package, a work placement and a guaranteed interview, and that it would be flexible for the individual. I think it was the Bevan Foundation that suggested that. How would you then go about ensuring that this can work out on the ground for the individual?
Welsh: Ocê. So, nawr eich bod chi yn cael y cynllun yna, sut ydych chi yn siarad gyda'r sector neu gyda phobl yn y maes yma i weld beth sydd yn ddelfrydol i roi yn y cynllun? Rydym ni wedi cael tystiolaeth yn dweud bod yna enghreifftiau o sut y gallai fe edrych - er enghraifft pecyn o hyfforddiant cyn-cyflogaeth, lleoliad gwaith a sicrwydd o gyfweliad am swydd, a'i fod e'n hyblyg i'r unigolyn. Rydw i'n credu taw'r Sefydliad Bevan sydd yn dweud hynny. Sut ydych chi'n mynd ati wedyn i sicrhau y bydd hyn yn gallu gweithio ar lawr gwlad i'r unigolyn?
English: And will this be out by the end of February?
Welsh: A fydd hwn mas erbyn Chwefror - diwedd Chwefror?
English: We hope it will be out by the end of February [correction: March].
Welsh: Rŷm ni'n gobeithio y bydd e allan erbyn diwedd Chwefror [cywiriad: Mawrth].
English: Great. Well, I look forward to that.
Welsh: Ocê, grêt. Fe wnaf i edrych ymlaen at hynny, felly.
English: The other question that I have is about the inconsistency between the skills and the jobs available, which are low-skilled. Professor Caroline Lloyd has told us:
Welsh: Y cwestiwn arall sydd gen i yw'r cysoni yma rhwng sgiliau a - wel, yr anghysondeb, actually, rhwng y sgiliau ac wedyn y swyddi sydd ar gael, sydd â sgiliau isel. Roedd yr Athro Caroline Lloyd wedi dweud wrthym - ac rydw i'n dyfynnu:
English: So, your agenda is to bring people into high-skilled jobs, but, if those jobs don't exist, how are you going to assist those individuals to receive those good-quality jobs?
Welsh: Felly, eich agenda chi yw cael pobl mewn i swyddi â sgiliau uchel, ond os nad yw'r swyddi hynny yn bodoli, sut ydych chi'n mynd i helpu'r unigolion yna i gael swyddi o ansawdd yn eu cymunedau lleol?
English: Well, what we've done is to have consulation through the regional skills partnerships. I think these are crucial so that we know what the requirements are in terms of the employers. So, we've been listening to the employers so that we do get a better match between what comes out of the colleges and what the employers need. The next task, now, is to ensure that we have a discussion. We've started that discussion with the FE colleges, and we've also been having discussions on apprenticeships so that we can ensure that we can adapt apprenticeships so that they match the jobs too.
Welsh: Wel, beth rydym ni wedi'i wneud yw cael ymgynghoriad trwy'r regional skills partnerships. Rydw i'n meddwl bod y rhain yn hanfodol, fel ein bod ni'n gwybod beth yw'r anghenion o ran y cyflogwyr. Felly, rydym ni wedi bod yn gwrando ar y cyflogwyr fel ein bod ni yn cael gwell matsh rhwng beth sy'n dod mas o'r colegau a beth mae'r cyflogwyr ei eisiau. Y gwaith nesaf, nawr, yw sicrhau ein bod ni'n cael trafodaeth - rŷm ni wedi dechrau'r drafodaeth yna - gyda, yn sicr, colegau addysg bellach, a hefyd rŷm ni wedi bod yn cael trafodaethau ar brentisiaethau fel ein bod ni'n sicrhau ein bod ni'n newid y prentisiaethau i fynd gyda'r swyddi hefyd.
English: But what is happening in the context of evidence that we've heard from people throughout Wales saying, 'Well, just because I've just left college, some of the businesses don't want to give me a job, because I don't have experience in the workplace' - so how do you tackle a situation such as that?
Welsh: Ond beth sydd yn digwydd yn y cyd-destun lle rydym ni wedi cael tystiolaeth gan bobl ar draws Cymru sydd yn dweud, 'Wel, gan fy mod i jest wedi gadael coleg, mae rhai busnesau sydd ddim eisiau rhoi swydd i mi, am nad oes gen i brofiad yn y gweithle' - sut ydych chi'n mynd i'r afael â sefyllfa fel yna?
English: Another question that I have is about progression, and it's a question that I've asked many a time, because we have heard a great deal about the fact that Government plans, or European plans, give people work, but then there is no tracking of the data to see whether people return to those jobs. It's an easy win for the Government to be able to say, 'Yes, they've been given work', but then we don't know what the progression is. So, how are you going to improve that to ensure that someone can remain in a post and that they have the skills to stay in that post, and how are you going to change how you record the data to ensure it isn't just a tick-box exercise that someone's got a job, but that they stay in that post for, for example, two to three years, and then that that is meaningful to that individual?
Welsh: Cwestiwn arall sydd gen i yw ynglŷn â dilyniant - a chwestiwn rydw i wedi'i ofyn droeon yw hwn, oherwydd rydym ni wedi clywed lot am y ffaith bod cynlluniau Llywodraeth, neu gynlluniau Ewrop, yn rhoi swydd i rywun ond nid oes, wedyn, tracio data i weld os ydyn nhw'n mynd yn ôl at y swydd honno. Mae'n easy win i'r Llywodraeth i ddweud eu bod nhw'n cael gwaith, ond wedyn nid ydym ni'n siŵr beth yw dilyniant hynny. Sut ydych chi'n mynd i wella hynny i sicrhau bod rhywun yn gallu aros yn y swydd a'u bod nhw'n cael y sgiliau i aros yn y swydd? A hefyd sut ydych chi'n mynd i newid sut ydych chi'n cofnodi data i sicrhau nad yw'r data ond yn cofnodi eu bod nhw wedi cael tic, a'u bod nhw wedi cael y swydd honno, ond eu bod nhw'n aros yn y swydd am, er enghraifft, dwy, tair blynedd a bod hynny wedyn yn golygu rhywbeth i'r unigolyn?
English: Well, certainly, the new programme that we're to introduce, Working Wales, will ensure that there is provision for at least six months after they've entered the workforce so that we can provide that support once people have entered the workplace. So, there will be continuity and progression; there won't be payments for these agencies that put people into the workforce unless we can see that there is that progression. So, monitoring that will be part of the contract coming out through Working Wales.
Welsh: Wel, yn sicr, mae'r rhaglen newydd byddwn ni'n ei chyflwyno, Working Wales - mae honno yn mynd i sicrhau bod yna ddarpariaeth o leiaf am chwech mis ar ôl iddyn nhw fynd mewn i'r gweithlu fel ein bod ni yn gallu cynnig y gefnogaeth yna unwaith mae pobl wedi mynd mewn i'r lle gwaith. Felly, bydd yna ddilyniant; fydd yna ddim taliad i'r asiantaethau yma fydd yn rhoi pobl mewn i'r gweithlu oni bai ein bod ni'n gweld y dilyniant yna'n digwydd. Felly, bydd y monitro hynny yn rhan o'r contract bydd yn dod allan gyda Working Wales.
English: And the final question - . Did you want me to ask about the women's centres?
Welsh: A'r cwestiwn olaf - . A ydych chi eisiau gofyn am y ganolfan menywod?
English: Then just a final question about women's centres. Helen Walbey has said that, in the USA, they have specific centres for women that run mentoring schemes and provide different skills for women. Is that something that you've considered?
Welsh: Jest cwestiwn olaf ynglŷn â chanolfannau i fenywod. Mae Helen Walbey wedi dweud, yn America, bod ganddyn nhw ganolfannau yn benodol i fenywod sydd yn rhedeg cynlluniau mentora ac sydd yn rhoi sgiliau gwahanol i fenywod. A ydy hynny'n rhywbeth rydych chi wedi considro?
English: It'll be even more individualistic than that. Not all women are the same, so what we're going to do is to ensure that we respond to every woman individually. So, childcare issues may be a problem for one, and an issue that we'll need to respond to, and we'll be able to provide advice on that, but another individual may have issues related to transport and how to access the workplace. Those people responsible for placing these people in the workforce will have the flexibility that they don't currently have to respond to the needs of the individual.
Welsh: Mae beth yr ydym ni'n ei wneud hyd yn oed yn fwy individualistic na hynny. Nid yw pob menyw yr un peth, felly beth yr ydym ni'n mynd i'w wneud yw i sicrhau bod pob menyw - ein bod ni'n ymateb i bob menyw yn unigol. Felly, efallai bod childcare issues i un yn issue mae'n rhaid i ni ymateb iddyn nhw, a byddwn ni'n gallu rhoi cyngor i bobl ar hynny, er enghraifft, ond efallai bydd rhywun arall gyda issues sy'n ymwneud â thrafnidiaeth a sut i fynd i'r gwaith. A bydd y bobl sydd yn gyfrifol am roi'r pobl yma mewn i'r gweithlu gyda flexibility, sydd ddim gyda nhw ar hyn o bryd, i ymateb i ofynion yr unigolyn. Felly -
English: But what about a specific centre for women? Wouldn't that give greater focus, rather than dealing - ? Because I do understand what you're saying about dealing with the individual, but perhaps a centre would lend a focus to women that may not exist at present.
Welsh: Ond a ydych chi'n meddwl byddai rhyw ganolfan yn benodol i fenywod yn rhoi mwy o ffocws yn hytrach na delio â - ? Rydw i'n deall beth rydych chi'n ei ddweud o ran delio â'r unigolyn, ond efallai y byddai canolfan yn rhoi ffocws i fenywod nad yw, efallai, yna ar hyn o bryd.
English: I think what's important is that we monitor very carefully what's emerging and how this is going to work in terms of this individually focused approach. I think one of the issues will be to ensure that they come in to Working Wales and enter through this gateway. A lot of that work will be done by organisations working within communities. So, part of their function will be to reach out to women in our communities.
Welsh: Rydw i'n meddwl mai beth sy'n bwysig yw ein bod ni'n monitro yn really agos beth sy'n dod allan a sut mae hwn yn mynd i weithio, y gweithredu yma, gyda'r unigolyn. Rydw i'n meddwl mai un o'r issues bydd cael pobl mewn i sicrhau eu bod nhw'n dod mewn i Working Wales a'u bod nhw'n mynd trwy'r gateway yma. Felly, bydd lot o'r gwaith yna yn cael ei wneud gan fudiadau sy'n gweithredu yn y gymuned. Felly, bydd e'n rhan o'u swydd nhw, rydw i'n meddwl, i estyn allan i'r menywod yn y cymunedau.
English: Yes, returning to this area and to universal credit specifically, we did receive evidence from Dr Sharon Wright from Glasgow University who argued that the Assembly and the Government should be lobbying the UK Government in order to gain further powers over welfare in order to reach parity with what is happening in Scotland, and this would then create a better culture in terms of the way that we administer the universal credit system and other elements of the welfare system. Thus far, the Welsh Government does not appear to be ready to be thinking about this, but have you given consideration to it and, if so, would you be willing to share in a report why precisely you don't want to take this path?
Welsh: Gan ddychwelyd at y maes a'r credyd cynhwysol yn benodol, mi gawsom ni dystiolaeth gan Dr Sharon Wright o Brifysgol Glasgow ac yr oedd hi'n dadlau y dylai'r Cynulliad a'r Llywodraeth fod yn lobïo Llywodraeth y Deyrnas Unedig i gael mwy o bwerau dros les er mwyn cyrraedd cydraddoldeb efo beth sy'n digwydd yn yr Alban, a hynny er mwyn creu diwylliant gwell o ran y ffordd yr ydym ni yn gweinyddu'r gyfundrefn gredyd cynhwysol ac elfennau eraill o'r system lles. Hyd yn hyn, nid yw Llywodraeth Cymru i'w gweld yn barod i ddechrau meddwl am hyn. A ydych chi wedi rhoi ystyriaeth iddo fo ac, os ydych chi wedi rhoi ystyriaeth iddo fo, a fyddech chi'n fodlon rhannu mewn adroddiad pam yn union nad ydych am fynd ar ôl y llwybr hwn?
English: Thank you, Chair, and a very good morning to you all. I'm very pleased to return to discuss the Bill again. I won't rehearse everything in the Bill, of course, but you will recall that there are four new powers given to the public services ombudsman through this Bill. It's the purpose that's important, I suppose, because that's where the financial allocation comes. The purpose of that is to improve access to justice for citizens, to be more responsive to citizens in Wales, to be more just in the way that the ombudsman's services work, and specifically, of course, to deal with the most vulnerable citizens in Wales and those who most need the support and services of the ombudsman. Generally speaking, of course, the Bill also reflects the objectives under the Well-being of Future Generations (Wales) Act 2015 in general terms, I feel. So, that's the policy justification for the financial allocations attached to the Bill, and I'm of the view, and the Finance Committee is of the view, that the costs emerging from this Bill will be beneficial to public services in Wales, and will improve well-being for citizens in Wales. It's on that basis that we believe that the Bill is worth supporting.
Welsh: Diolch yn fawr, Gadeirydd, a bore da, bawb. Rwy'n falch iawn i ddod nôl i adrodd eto ar y Bil. Ni wnaf ailadrodd popeth sydd yn y Bil, wrth gwrs, ond fe fyddwch chi'n cofio bod yna bedwar grym newydd yn cael eu rhoi i'r ombwdsmon gwasanaethau cyhoeddus yn y Bil hwn. Pwrpas sydd yn bwysig, mae'n debyg, achos gyda phwrpas mae'r dyraniad arian yn dod. Pwrpas hynny yw gwella mynediad at gyfiawnder ar gyfer dinasyddion, i fod yn fwy ymatebol i ddinasyddion yng Nghymru, i fod yn fwy cyfiawn yn y ffordd mae gwasanaethau'r ombwdsmon yn gweithio, ac yn benodol, wrth gwrs, i fynd i'r afael â'r dinasyddion yng Nghymru sydd fwyaf bregus, neu sydd â mwy o angen am gefnogaeth i fynd at wasanaethau a chefnogaeth gan yr ombwdsmon. Wrth gwrs, yn gyffredinol hefyd, mae'r Bil yn adlewyrchu'r amcanion o dan Ddeddf Llesiant Cenedlaethau'r Dyfodol (Cymru) 2015 yn gyffredinol, rwy'n teimlo. Felly, dyna'r cyfiawnhad polisi dros y dosraniad arian sydd ynghlwm wrth y Bil wedyn, ac rydw i o'r farn, ac ar ran y Pwyllgor Cyllid, rydym ni o'r farn, fod y costau a fydd yn deillio o'r Bil hwn yn fuddiol i wasanaethau cyhoeddus yng Nghymru, ac yn dod â lles i ddinasyddion unigol yng Nghymru. Felly, ar sail hynny, rydym ni'n meddwl bod y Bil yn werth ei gefnogi.
English: I think what you're looking at here is the purpose of the ombudsman. Of course, the current Bill doesn't fundamentally change the purpose of the office of the public services ombudsman. There are two main focuses to that purpose, I would say. First of all, to respond to the needs of citizens, so, when an individual has experienced difficulty with a public service in Wales, or when they believe that they've been mistreated in some way, there's a way of dealing with that and you have an ombudsman who can ensure that, if there are no other methods available within the public service, justice is provided for that individual. The second part - and this is where, perhaps, if the first part doesn't justify the expenditure, then the second does - is that you do bring about an improvement in public services through a process of dealing with complaints and dealing with problems within public services by meeting the needs of individuals. I think that you, as a committee, have received evidence from the health sector. I've seen evidence that you've received that says complaints are a means of improving services. Indeed, you've had evidence saying that bodies are happy to receive complaints, because that is the tool used to improve services for citizens in Wales. So, you must bear in mind, before going into some of the detail of expenditure in the Bill, that that's the main purpose of the Bill, and that's the main justification for the expenditure emerging from the Bill.
Welsh: Rwy'n credu beth rŷch chi'n edrych arno fan hyn yw beth yw pwrpas yr ombwdsmon yn ei hunan. Wrth gwrs, nid yw'r Bil presennol yn newid yn sylfaenol beth oedd pwrpas sefydlu swyddfa'r ombwdsmon gwasanaethau cyhoeddus yn y lle cyntaf. Mae yna ddau brif ben i hynny, byddwn i'n tybio. Yn gyntaf oll, i ymateb i anghenion dinasyddion, so pan fo rhywun wedi cael trafferth gyda gwasanaethau cyhoeddus yng Nghymru, neu pan fyddan nhw wedi cael cam mewn rhyw ffordd neu'i gilydd, mae yna ffordd o unioni'r cam hwnnw ac mae gyda chi'r ombwdsmon sydd yn sicrhau, os nad yw'r dulliau eraill y tu fewn i'r cyrff cyhoeddus yn gweithio, bod cyfiawnder yn cael ei wneud i'r person hwnnw. Ond, yr ail ran - a dyma lle, efallai, os nad yw'r cyntaf yn cyfiawnhau'r gwariant, mae'r ail ran yn cyfiawnhau'r gwariant - yw eich bod chi'n arwain at wella yng ngwasanaethau cyhoeddus drwy'r broses o ymdrin â chwynion, drwy'r broses o ymdrin â phroblemau y tu fewn i'r gwasanaethau hynny, a thrwy ateb gofynion yr unigolion. Rydw i'n meddwl eich bod chi, fel pwyllgor, wedi cael tystiolaeth gan y sector iechyd. Rydw i wedi gweld tystiolaeth i chi sydd yn sôn yn benodol bod cwynion yn ffordd o wella gwasanaethau. A dweud y gwir, rydych chi wedi cael tystiolaeth yn dweud, 'Rydym ni'n hapus i dderbyn cwynion, yn gyffredinol, achos dyna'r dull a'r arf rydym ni'n defnyddio i wella'n gwasanaethau i ddinasyddion yng Nghymru'. Felly, mae'n rhaid i chi gofio, cyn mynd mewn i rai o'r manylion gwariant yn y Bil, mai dyna prif bwrpas y Bil, a dyna'r prif bwrpas felly a'r cyfiawnhad dros y gwariant a fydd yn deillio o'r Bil.
English: I just want to look in greater detail at the ability of the ombudsman to shoulder these additional powers whilst also having to respond to broader financial pressures. You have talked about the expert advice that we have received. Well, the expert adviser has suggested that there is a real risk that the costs of the Bill will be greater than predicted in the documentation, and that that would be because the estimation of the oral complaints in the regulatory impact assessment is too low. How confident are you that the ombudsman will be able to achieve those savings?
Welsh: Rydw i eisiau jest edrych tipyn bach yn fwy manwl ar allu'r ombwdsmon i ysgwyddo'r pwerau ychwanegol tra hefyd yn gorfod ymateb i bwysau ariannol mwy eang. Rydych chi wedi sôn am y cyngor arbenigol rydym ni wedi ei gael. Wel, mae'r cynghorydd arbenigol wedi awgrymu bod yna risg gwirioneddol y bydd costau'r Bil yn fwy na'r hyn sy'n cael ei ragweld yn y ddogfennaeth, a bod hynny oherwydd bod yr amcangyfrif o gwynion llafar yn yr asesiad effaith rheoleiddiol yn rhy isel. Pa mor hyderus ydych chi y bydd yr ombwdsmon yn gallu cyflawni'r arbedion?
English: You have said that there is a need for the ombudsman to work harder to reduce his unit costs, but the unit costs have reduced 65 per cent already. So, it is going to be challenging to bring the sum down even lower.
Welsh: Rydych chi wedi dweud bod angen i'r ombwdsmon weithio'n galetach i leihau ei gostau uned, ond mae'r costau uned wedi gostwng 65 y cant yn barod. Felly, mae'n mynd i fod yn heriol i ddod â fo lawr yn is eto.
English: Challenging, yes. But it's something that the ombudsman reports to us on annually in his budget. It has been consistent. The unit costs have reduced consistently. That emerges from a number of different things: good practice, developing effective procedures within the office - technology assists in that regard. We, as a Finance Committee, have allowed the ombudsman to invest in information technology and data to facilitate this process. So, we, as a Finance Committee, are responding to the investment needs of the ombudsman. Essentially, the ombudsman must manage - it's a professional and administrative responsibility for him to manage the way in which he deals with a range - . I would like to emphasise that most of the work of the ombudsman is inquiries before they become complaints. So, you're only talking about complaints here, but there is a range of work that the ombudsman does in relation to the public that, altogether, leads to an improvement in the quality of public services ultimately.
Welsh: Ydy, mae yn heriol. Ond mae'n rhywbeth mae'r ombwdsmon ei hunan yn adrodd i ni bob blwyddyn yn ei gyllideb. Mae e wedi bod yn gyson. Mae e wedi gostwng costau'r uned yn gyson. Mae'n deillio o sawl peth, wrth gwrs: arfer da, datblygu gweithdrefnau effeithiol yn y swyddfa - mae technoleg yn helpu yn hynny o beth. Rydym ni, fel Pwyllgor Cyllid, wedi caniatáu i'r ombwdsmon fuddsoddi mewn technoleg gwybodaeth a data er mwyn hwyluso'r broses yma. So, rydym ni yn ymateb, fel Pwyllgor Cyllid, i anghenion buddsoddi swyddfa'r ombwdsmon. Yn y bôn, mae'n rhaid i'r ombwdsman reoli - mae cyfrifoldeb proffesiynol a gweinyddol arno i reoli'r ffordd mae'n deilio â rhychwant - . Byddwn i eisiau pwysleisio hefyd fod rhan fwyaf o waith yr ombwdsman yn ymholiadau cyn eu bod nhw'n troi'n gwynion hyd yn oed. Felly, rydych chi dim ond yn sôn am gwynion fan hyn, ond mae yna rychwant o waith mae'n gwneud sy'n ymwneud â'r cyhoedd ac, at ei gilydd, pwrpas y peth, wrth gwrs, yw codi safon gwasanaethau cyhoeddus yn y pen draw.
English: Just on this, to return to the question of oral complaints, you said - . I understand you haven't had much time to interpret what has been put forward by the expert adviser, but I heard you say that there was no evidence to support that. But, in the report, it does talk about what has happened in Ontario, where 43 per cent of people contact by telephone, and it also referred to Scotland, where 72 per cent of complaints were about the social welfare fund. Do you disagree that that is sufficient in terms of evidence? Because it's important for us to understand, if you don't think that that is sufficient as evidence to justify his argument, what you would see as being stronger evidence in that regard.
Welsh: Jest nawr, i fynd nôl i'r cwestiwn o 'ar lafar', roeddech chi'n ei ddweud - . Rwy'n deall nad ydych chi wedi cael lot o amser i ddehongli'r hyn sydd wedi cael ei roi gan yr arbenigwr, ond fe wnes i eich clywed chi'n dweud nad oedd yna dystiolaeth efallai i gefnogi hynny. Ond, yn yr adroddiad, mae'n sôn am yr hyn sydd wedi digwydd yn Ontario, lle mae 43 y cant o bobl yn cysylltu dros y teleffon, ac mae'n sôn am yr Alban, lle mae 72 y cant wedi cwyno o ran y social welfare fund. A ydych chi'n anghytuno felly bod hynny'n ddigonol o ran tystiolaeth? Achos mae'n bwysig i ni ddeall, os nad ydych chi'n credu bod hynny'n ddigonol o ran tystiolaeth i gyfiawnhau ei ddadl, beth fyddech chi'n penderfynu fydd yn dystiolaeth fwy cadarnhaol na hynny.
English: That's the point I wanted to come to quickly, to disagree slightly with what you've said, because you said you might need to have more workers because of the challenges with oral complaints, but we've had advice saying that the same amount of work will be needed for complaints brought forward by other means. So, you disagree with that: more staff will be needed to deal with oral complaints because there will be more work following on from that.
Welsh: Dyna'r pwynt roeddwn i eisiau dod ato'n gyflym wedyn a gwrthddweud tipyn bach beth yr oeddech chi'n ei ddweud, achos rydych chi eisiau cael mwy o weithwyr achos y sialensiau ar lafar, ond eto rydym ni wedi cael cyngor yn dweud y bydd angen yr un faint o waith ar gyfer cwynion eraill. Felly, rydych chi'n anghytuno â hynny: mae angen mwy o staff i ddelio â chwynion ar lafar oherwydd bydd mwy o waith yn dilyn o hynny.