English: Diolch, Dirprwy Lywydd. I'd like to begin by wishing a very happy fifth birthday to the Keep Me Posted campaign. The Keep Me Posted campaign was set up, as I said, five years ago to protect consumers' rights to choose paper bills and statements without charge or penalty. It's not an anti-digital campaign. It's about making sure that everyone is in the best position to control their finances. As energy suppliers, phone companies and others do more online, more of us have been informed that if we wish to continue to receive paper statements or paper bills by post, then we're going to be charged for it. Whatever businesses think about saving money in administration by getting rid of paper bills, Keep Me Posted has found that people who get a paper bill, instead of one by e-mail, are 30 per cent less likely to contact the business or organisation's call centre with further questions. Just 29 per cent of people who receive a paper bill need a reminder to pay it, compared to 59 per cent of those who receive an electronic bill, so you have to ask: is that really cost-effective? The right to receive paper bills and statements at no extra cost gives customers a better service and lowers the chances of people falling into debt, and that really matters if you're financially vulnerable or have cognitive difficulties or simply don't have access to the internet - something that was acknowledged by the Minister when I raised this a couple of years ago. It seems, of course, that it saves on hidden back-room costs for businesses and organisations as well. Some Members will have met the Keep Me Posted team at the information drop-in session a couple of weeks ago, but I hope you will all consider signing up to the statement of opinion on this issue if you haven't already done so. It's just landing in your inboxes, I think.
Welsh: Diolch, Ddirprwy Lywydd. Hoffwn ddechrau drwy ddymuno pen-blwydd hapus iawn i'r ymgyrch Keep Me Posted yn bump oed. Sefydlwyd yr ymgyrch Keep Me Posted, fel y dywedais, bum mlynedd yn ôl i ddiogelu hawliau defnyddwyr i ddewis biliau a datganiadau papur heb dâl na chosb. Nid ymgyrch wrth-ddigidol yw hi. Mae'n ymwneud â gwneud yn siŵr fod pawb yn y sefyllfa orau i reoli eu harian. Wrth i gyflenwyr ynni, cwmnïau ffôn ac eraill wneud mwy ar-lein, mae mwy ohonom wedi cael gwybod, os ydym am barhau i gael datganiadau papur neu filiau papur drwy'r post, y bydd rhaid i ni dalu tâl amdanynt. Beth bynnag y mae busnesau yn ei gredu am arbed arian ar weinyddiaeth drwy gael gwared ar filiau papur, mae Keep Me Posted wedi canfod bod pobl sy'n cael bil papur, yn hytrach nag un e-bost, 30 y cant yn llai tebygol o gysylltu â chanolfan alwadau'r busnes neu'r sefydliad gyda chwestiynau pellach. Dim ond 29 y cant o'r bobl sy'n cael bil papur sydd angen eu hatgoffa i'w dalu, o'i gymharu â 59 y cant o'r rhai sy'n cael bil electronig, felly rhaid ichi ofyn: yw hynny'n gosteffeithiol mewn gwirionedd? Mae'r hawl i gael datganiadau a biliau papur heb unrhyw gost ychwanegol yn rhoi gwasanaeth gwell i gwsmeriaid ac yn lleihau'r tebygolrwydd y bydd pobl yn mynd i ddyled, ac mae hynny'n wirioneddol bwysig os ydych chi mewn sefyllfa fregus yn ariannol neu ag anawsterau gwybyddol neu'n syml nad oes gennych fynediad at y rhyngrwyd - rhywbeth a gydnabuwyd gan y Gweinidog pan dynnais sylw at hyn flwyddyn neu ddwy yn ôl. Mae'n ymddangos, wrth gwrs, ei fod yn arbed ar gostau ystafell gefn cudd i fusnesau a sefydliadau yn ogystal. Bydd rhai Aelodau wedi cyfarfod â thîm Keep Me Posted yn y sesiwn wybodaeth galw heibio ychydig wythnosau yn ôl, ond rwy'n gobeithio y bydd pawb ohonoch yn ystyried llofnodi'r datganiad o farn ar y mater hwn os nad ydych eisoes wedi gwneud hynny. Mae ar fin glanio yn eich mewnflychau, rwy'n credu.