English: Seven hours ago today, one of my constituents, sadly, has passed away, through waiting for an ambulance for over four hours and bled to death. A 37-year-old constituent. That is just one of many people that I'm dealing with. Another lady, who had a very bad fall in Conwy, waited three hours for an ambulance then waited for 10 hours for treatment. She was taken to Llandudno hospital, and then, such was her bleeding on her leg, and it was a replacement knee joint, they had to cut her jeans off her, 10 hours later. So, she wrote to the chief executive. To date, she wrote to the chief executive in July. I followed it up, asking him where the response was, in August. We're now in November - no response. We have dozens and dozens of complaints. You know, because sometimes, I get very frustrated because my constituents come to me in all good faith and they say to me, 'Janet, we don't want to get anyone into trouble, we don't want to criticise, we just want the people at the top running things to know just how bad things are', and they don't receive any response. And I just find, if a chief executive or anybody working within a senior management team cannot put pen to an e-mail, a standard response even saying, 'I'm very sorry to learn of your experiences, but your information coming back helps us to improve the service' - . There's nothing like that. I've asked Gary Doherty, I've asked Andy Scotson, and, you know, things are so bad for my constituents that now we have a weekly phone session with a member of my staff to go through all the cases where they are just massively delayed. I had an e-mail when I was sat in Plenary about four weeks ago. An elderly gentleman has been waiting four and a half years for a hip operation. He's in agony. He said he finds it hard getting out of bed. These are people who are not being supported by care. He lives alone. He just needs - . He's been told by the doctor, his GP, he's been told by his consultant he needs a hip operation. Luckily, as a result of him contacting me, they are now prioritising him some treatment. So, please God that he gets his operation, and I think it's going to be fairly imminent. But people are coming to me, and I want them to, but there's an awful lot of people out there who are not coming. There has not been any improvement, honestly, Cabinet Secretary, as regards their complaint processes. Now, I know that the senior management team -
Welsh: Saith awr yn ôl heddiw, mae un o'm hetholwyr, yn anffodus, wedi marw, drwy aros am ambiwlans am dros bedair awr a gwaedu i farwolaeth. Etholwr 37 mlwydd oed. Dyna dim ond un o lawer o bobl yr wyf yn ymdrin â nhw. Bu'n rhaid i wraig arall, a gafodd codwm drwg iawn wrth syrthio yng Nghonwy, aros am dair awr am ambiwlans ac wedyn aros 10 awr ar gyfer triniaeth. Aethpwyd â hi i ysbyty Llandudno, ac yna, cymaint oedd y gwaedu o'i choes, a oedd yn ben-glin newydd, roedd yn rhaid iddyn nhw dorri ei jîns oddi arni, 10 awr yn ddiweddarach. Felly, ysgrifennodd at y prif weithredwr. Hyd yma, ysgrifennodd at y prif weithredwr ym mis Gorffennaf. Es ar drywydd hynny, yn gofyn iddo ble roedd yr ymateb, ym mis Awst. Rydym ni yn awr ym mis Tachwedd - dim ymateb. Mae gennym ni ddwsinau ar ddwsinau o gwynion. Wyddoch chi, oherwydd weithiau, rwy'n rhwystredig iawn oherwydd mae fy etholwyr yn dod ataf gyda phob ewyllys da ac yn dweud wrthyf, 'Janet, dydym ni ddim eisiau cael neb i helynt, dydym ni ddim eisiau beirniadu, dim ond eisiau ydym ni i bobl ar y brig sy'n rhedeg pethau wybod yn union pa mor ddrwg yw pethau', a dydyn nhw ddim yn cael unrhyw ymateb. Ac yn fy mhrofiad i, os na all prif weithredwr neu unrhyw un sy'n gweithio o fewn yr uwch dîm rheoli lunio e-bost, llunio ymateb safonol hyd yn oed yn dweud, 'Mae'n ddrwg gennyf glywed am eich profiadau, ond mae eich gwybodaeth yn ein helpu ni i wella'r gwasanaeth' - . Does dim byd tebyg i hynny. Rwyf wedi gofyn i Gary Doherty, rwyf wedi gofyn i Andy Scotson, ac, wyddoch chi, mae pethau mor ddrwg i'm hetholwyr fel bod gennym ni bellach sesiwn ffôn wythnosol gydag aelod o'm staff i ystyried yr holl achosion lle mae yna oedi aruthrol. Cefais e-bost pan oeddwn yn eistedd yn y cyfarfod llawn bedair wythnos yn ôl. Bu gŵr oedrannus yn aros pedair blynedd a hanner am lawdriniaeth ar ei glun. Mae mewn poen. Dywedodd ei fod yn ei chael hi'n anodd codi o'r gwely. Mae'r rhain yn bobl nad ydyn nhw'n cael unrhyw gefnogaeth o ran gofal. Mae'n byw ar ei ben ei hun. Y cwbl sydd ei angen arno - . Dywedwyd wrtho gan y meddyg, ei feddyg teulu, dywedwyd wrtho gan ei ymgynghorydd fod angen llawdriniaeth arno ar ei glun. Yn ffodus, oherwydd ei fod wedi cysylltu â mi, maen nhw bellach yn blaenoriaethu triniaeth ar ei gyfer. Felly, gobeithio'n wir y caiff ei lawdriniaeth, ac rwy'n credu y bydd hynny'n weddol fuan. Ond mae pobl yn dod ataf, ac rwyf eisiau iddyn nhw wneud hynny, ond ceir llawer iawn o bobl sydd ddim yn dod. Ni fu unrhyw welliant, i fod yn onest, Ysgrifennydd y Cabinet, o ran eu prosesau cwyno. Nawr, rwy'n gwybod fod yr uwch-dîm rheoli -