English: In terms of 'reasonable and appropriate' - of course, reasonable and appropriate for a patient in a situation of weakness would be communicating in their language of choice, if that is Welsh, in their country, where that is the language of the country. I understand that answers are needed, but what we're seeing is that there are no solutions being offered here where there could be. There's a missed opportunity here, and it goes one eighth of the way and it does not add value. Perhaps, for example, in points 1 and 6 of the regulations - there are six points, aren't there - it says that there is a need to provide information to the local health board about the primary healthcare services that contractors can offer through the medium of Welsh. But it doesn't note to what purpose. What happens to this information? Why is it being collected? So, it doesn't make sense to anyone. It doesn't make sense to the people collecting the information because it's a waste of time - and it is - but in adding what we think, that information should be shared and that it should be recorded, there are clear, easy answers, and it relates to planning and processes. So, by recording the language of choice of a patient at the beginning of their life, at the beginning of their relationship with healthcare, in the same way as you record name, date of birth and address, you note the language of choice. That follows you then throughout your life, and you can change that with regard to your language of choice if you so choose. It's quite simple to do; it's to do with process. In the same way, you record the language or languages that staff can speak. Can they speak Welsh, English, Polish or whatever? If they can speak Welsh, then you co-ordinate that. That is not happening at all at the moment, but it is a very sensible answer; it's not a difficult one. It makes sense and that difference could be enormous. For example, a member is receiving physiotherapy. There are five Welsh speakers, and one English speaker, and they're teamed with the one who speaks English. There's no need to change. It's all to do with planning and processes. So, that is a solution. As to what is reasonable and appropriate, it's totally reasonable and appropriate to ask for that, because it's completely possible, it's realistic and it can be achieved, but it just needs to be done. These need to be taken further to secure that.
Welsh: O ran 'yn rhesymol ac yn briodol' - wrth gwrs, yn rhesymol ac yn briodol i glaf mewn sefyllfa o wendid fyddai cyfathrebu yn eu dewis iaith nhw, os yw hynny yn Gymraeg, yn eu gwlad nhw, lle mae honno'n briod iaith y wlad honno. Rwy'n deall bod eisiau atebion, wrth gwrs, ond beth rŷn ni'n gweld yw - does dim atebion yn cael eu cynnig fan hyn o gwbl, lle gallai. Mae'n colli cyfle gwych, ac mae'n mynd un wythfed y ffordd a dyw e ddim yn ychwanegu gwerth. Er enghraifft, efallai, ym mhwyntiau 1 a 6 o'r rheoliadau - mae yna chwe phwynt, onid oes - mae'n dweud bod eisiau darparu gwybodaeth i'r bwrdd iechyd am y gwasanaethau gofal sylfaenol mae'r contractwyr yn gallu eu cynnig drwy gyfrwng y Gymraeg. Iawn. Ond dyw e ddim yn nodi i ba bwrpas. Beth sy'n digwydd gyda'r wybodaeth hyn? Pam mae'n cael ei chasglu? Felly, dyw e ddim yn gwneud synnwyr i neb. Dyw e ddim yn gwneud synnwyr i'r bobl sy'n casglu'r wybodaeth achos mae'n wastraff amser - ac mae e yn - ond o ychwanegu beth roeddwn i'n meddwl, dylid rhannu'r wybodaeth honno a dylid cadw cofnod ohono, mae yna atebion clir, rhwydd ar gael, ac mae i wneud â chynllunio a phrosesau. Felly, o gofnodi, er enghraifft, dewis iaith claf ar ddechrau eu bywyd nhw, ar ddechrau eu perthynas nhw â gofal iechyd, yn yr un modd ag yr ŷch chi'n cofnodi enw, dyddiad geni a chyfeiriad, rŷch chi'n nodi dewis iaith. Mae hwnna'n eich dilyn chi wedyn ar hyd eich oes, a gallwch chi newid y dewis iaith os ŷch chi eisiau. Mae'n ddigon syml i'w wneud; mae i wneud â phroses. Yn yr un modd, rŷch chi'n cofnodi'r iaith neu ieithoedd mae staff yn gallu siarad. A ydyn nhw'n medru'r Gymraeg, Saesneg, Pwyleg, beth bynnag? Os ŷn nhw'n medru'r Gymraeg, wedyn, rydych chi'n cydlynu hynny. Dyw hynny ddim yn digwydd o gwbl ar y funud, ond mae'n ateb hollol synhwyrol; dyw e ddim yn un anodd. Mae'n gwneud synnwyr a gallai'r gwahaniaeth hwnnw fod yn enfawr. Mae aelod, er enghraifft, yn cael gwasanaeth ffisio. Mae pum siaradwr Cymraeg, un siaradwr Saesneg, ac maen nhw'n cael eu 'team-o' gyda'r un sy'n siarad Saesneg. Does dim angen newid. Mae hwnna i gyd i wneud â chynllunio a phrosesau. So, mae hwnna'n ateb. I wneud â beth sy'n rhesymol ac yn briodol, wel, mae'n hollol resymol a phriodol i holi am hynna, achos mae'n hollol bosib, mae'n realistig ac mae'n gyraeddadwy, ond mae jest eisiau ei wneud e. Felly, mae eisiau mynd â'r rhain ymhellach i sicrhau hynny.