English: May I thank the Minister for the statement and thank him for the briefings provided both to me and to other party spokespeople at this time? May I just tell you a story about a doctor who contacted my office to complain about the 111 line, because she dealt with a patient who'd had to pay £10 to call the 0845 number because 111 didn't work and the patient wasn't able to use a landline at that particular time? This particular patient and her husband had travelled back from Italy recently, where they'd been on holiday with friends. Having returned, those friends who lived in England were tested and tested negative for COVID-19. The patients in Wales then got a headache and a cold and phoned the 0845 number, but they were told that they were unlikely to be at risk and that they didn't need to be tested. But because their friends in Essex had been tested, they felt that they should take further steps themselves and they decided to drive to Ysbyty Gwynedd. They spoke to a nurse there who triaged them over the phone. The doctor then put an apron and gloves on and went out of the car to ensure that tests and diagnosis could be provided, and what I've heard is that there was a lack of understanding even among hospital staff in terms of out-of-hours medical care in terms of what exactly to do in cases such as this. This is a cause of concern, of course, if the front-line staff themselves don't feel that they have the appropriate advice to provide to people, or appropriate clothing to protect themselves, although I do note, and am thankful, from the statement that GP surgeries are to be provided with appropriate clothing now. There are a number of questions arising from this for me. First of all, if people can't contact 111 for some reason, or perhaps can't afford to phone the 0845 number, is there a risk that we are missing some cases? What steps will be taken in order to strengthen that 111 provision further? If staff in hospitals feel that they don't have the necessary equipment to safeguard themselves, is there an expectation that they should be provided with that clothing and equipment? Also, what steps are being taken to strengthen the provision in hospitals for those people who act contrary to the advice provided and go to hospital in any case? Because people are going to do that, unfortunately. I hope there'll be few cases, but it will happen. So, what will be done to ensure that hospitals are ready for that? If I could also make an appeal for an update on the more intensive care capacity. It is crucial, I think, that we at this point in time do ensure that that capacity is in place for more intensive care beds to be provided in hospitals. I do think that it's fair to say that our experience from other nations in looking at what happens elsewhere tells us that the kind of care provided to people at that point where their illness becomes serious, whether the care is appropriate for them and good enough for them at that point, can make the difference as to whether those individuals survive this virus or not. So, what's being done now to ensure that that capacity is built for the needs that could arise over the next few weeks and months in terms of intensive care in hospitals?
Welsh: Gaf i ddiolch i'r Gweinidog am y datganiad a diolch am y briffio sy'n cael ei roi i fi a llefaryddion eraill yn ystod y mater yma? Gaf i ddweud hanesyn wrthoch chi am feddyg wnaeth gysylltu efo fy swyddfa i i gwyno ynglŷn â llinell 111, oherwydd ei bod hi wedi delio efo claf a oedd wedi gorfod talu £10 i ffonio'r rhif 0845 achos bod 111 ddim yn gweithio, a doedd y claf ddim yn gallu defnyddio ffôn landline ar y pryd? Mi oedd y claf arbennig yma a'i gŵr wedi dod yn ôl o'r Eidal yn ddiweddar, lle'r oedden nhw wedi bod ar wyliau efo cyfeillion. Ar ôl dod adref, mi wnaeth y cyfeillion hynny, a oedd yn byw yn Lloegr, gael eu profi a'u profi'n negyddol am COVID-19. Mi gafodd y cleifion yng Nghymru wedyn annwyd a chur pen a ffonio'r rhif 0845, ond mi ddywedwyd wrthyn nhw nad oedden nhw yn debygol o fod mewn risg ac nad oedd angen iddyn nhw gael eu profi. Ond oherwydd bod y cyfeillion yn Essex wedi cael eu profi, mi deimlon nhw y dylen nhw gymryd camau pellach eu hunain. Mi benderfynon nhw yrru i Ysbyty Gwynedd, siarad efo nyrs yn y fan honno a wnaeth roi triage iddyn nhw ar y ffôn. Mi wnaeth y meddyg wedyn wisgo ffedog a menig a mynd allan i'r car i sicrhau bod profion neu ddiagnosis yn gallu cael ei roi iddyn nhw. A beth rydyn ni wedi'i glywed oedd bod yna ddiffyg dealltwriaeth hyd yn oed ymhlith staff mewn ysbyty, mewn gofal meddygol y tu allan i oriau, er enghraifft, ynglŷn â beth yn union i'w wneud mewn achosion fel hyn. Mae hynny'n fater o bryder, wrth gwrs, os ydy'r staff eu hunain ar y llinell flaen yn teimlo nad ydy'r cyngor ganddyn nhw i'w roi i bobl, na chwaith y dillad addas i'w hamddiffyn eu hunain, er dwi'n nodi, ac yn ddiolchgar, o'r datganiad fod meddygfeydd teulu yn cael dillad addas erbyn rŵan. Mae yna nifer o gwestiynau yn codi o'r mater yma i fi. Yn gyntaf, os ydy pobl yn methu â ffonio 111 am ryw reswm, ac yn methu â fforddio talu wedyn i ffonio'r rhif 0845, oes yna beryg ein bod ni'n methu rhai achosion? Beth ydy'r camau fydd yn cael eu gwneud er mwyn cryfhau'r ddarpariaeth 111 yna ymhellach? Os ydy staff mewn ysbytai yn teimlo nad oes ganddyn nhw'r offer angenrheidiol i'w gwarchod eu hunain, oes yna ddisgwyliad y byddan nhw'n cael y dillad yna? Hefyd, pa gamau sydd yn cael eu gwneud i gryfhau'r ddarpariaeth mewn ysbytai ar gyfer y bobl hynny sydd yn mynd yn groes i'r cyngor sy'n cael ei roi iddyn nhw ac yn mynd i'r ysbyty beth bynnag? Oherwydd mae pobl yn mynd i wneud hynny, yn anffodus. Gobeithio mai ychydig iawn fydd yn gwneud, ond mae o'n mynd i ddigwydd. Beth fydd yn cael ei wneud i sicrhau bod ysbytai yn barod am hynny? Os caf i hefyd wneud apêl am y wybodaeth ddiweddaraf ynglŷn â chapasiti gofal mwy dwys. Mae'n allweddol, dwi'n meddwl, ein bod ni ar y pwynt yma mewn amser yn sicrhau bod y capasiti yna ar gyfer gwelyau gofal mwy dwys yn cael eu darparu mewn ysbytai. Dwi'n meddwl ei bod hi'n deg i ddweud bod ein profiad ni o wledydd eraill, o edrych ar yr hyn sy'n digwydd mewn gwledydd eraill, yn dweud wrthym ni fod y math o ofal sy'n cael ei roi i bobl ar y pwynt lle mae eu hafiechyd nhw'n troi'n ddifrifol, p'un ai ydy'r gofal yn briodol iddyn nhw ac yn ddigon da iddyn nhw ar y pryd, yn gallu gwneud y gwahaniaeth pan mae'n dod at ydyn nhw'n mynd i oroesi yr afiechyd yma. Felly, beth sydd yn cael ei wneud rŵan i sicrhau bod y capasiti yna yn cael ei adeiladu ar gyfer yr anghenion allai godi yn yr wythnosau a'r misoedd nesaf ar gyfer gofal dwys yn yr ysbyty?