English: I'm very pleased to see this motion being debated in the Chamber today, and I'd like to thank the Members for bringing this forward. As Mick Antoniw says, we must pay tribute to everyone who has come forward today. My constituent, Pauline Saunders, who is in the public gallery today, is a tenacious campaigner and, I think, recognised by many of us around this Chamber. I'd like to commend Pauline for all of the work that she has done on behalf of many people in Wales and the UK. As we've heard, thousands of people have been adversely affected by the poor installation of cavity wall insulation, and today I am going to focus on Pauline's experience. Pauline's semi-detached home had always been free from damp. But shortly after the cavity wall insulation, the wallpaper began to bubble and wood panelling became mouldy, with walls damp to the touch. Pauline contacted Mark Group, the initial installers, who sent a surveyor to inspect the property. They said that the damp issue was due to property maintenance. And having had no previous issues with the property, Pauline knew that this did not seem likely. The company offered no solution, responsibility or compensation for the problems. Following this, Pauline requested that a CIGA surveyor inspect the property. CIGA offer a 25-year guarantee if anything goes wrong with an installation. Knowing this, she asked specifically about the rubble in the wall. It was through Pauline's own research that she knew that cavity wall insulation should never be carried out if there is debris within the cavity. Even after insisting that CIGA conduct checks thoroughly, my constituent was told that no debris was present. It was only when her husband removed a brick from the wall that they found copious amounts within the cavity. Eventually, Pauline received £1,750 in compensation, and the insulation was removed. But she only received this after a report that was sent to her in error. The report stated: 'The property was and is unsuitable for cavity wall insulation and should not have been insulated.' Now, that is scandalous. Without that report, which was never intended for her eyes, she believes that she would never have received the compensation. Although her case has been resolved, Pauline realised that her experience had unearthed genuine concerns with how the industry dealt with their customers. She thought that many others would be in a similar position, but less able to present their claims. Many who contacted Pauline were elderly and vulnerable and they financially struggled with the persistent problems caused by unsuitable insulation. It was at this point that Pauline, along with others, formed CIVALLI - the Cavity Insulation Victims Alliance. Since then, she has continued to campaign tirelessly for residents who have been the victim of poor workmanship or installations that should never have happened in the first place. Pauline has proven herself to be a force to be reckoned with and is an inspiration. The testimonies of people who have been helped by CIVALLI prove how much of an impact Pauline and other volunteers have had. One said: 'She gave us well informed advice each step of the way, which has helped enormouslyWithout Pauline's support and advice I don't know where we'd be. We are so grateful. She is a wonderful, passionate and driven lady who deserves a medal!' And I think we all agree with that. Pauline and others at CIVALLI did this entirely voluntarily, helping others to navigate the minefield and tortuous process, as Mick has already said. While CIVALLI have been tremendously successful in highlighting these issues and providing support to victims, it's important that we, as Assembly Members, and the Welsh Government act to protect those who have been affected and who are vulnerable from falling into this position. That's why I'm proud to speak for this motion today, firstly to pay tribute to my constituent, Pauline Saunders, for all she's done and continues to do, and secondly to urge the Welsh Government to work with and press the UK Government and CIGA to provide proper accountability and compensation for incorrect insulation. It's crucial that we strengthen our consumer protection to ensure that no-one has to go through the same difficulties as my constituent and many others in Wales.
Welsh: Rwy'n falch iawn o weld y cynnig hwn yn cael ei drafod yn y Siambr heddiw, a hoffwn ddiolch i'r Aelodau am gyflwyno hyn. Fel y dywed Mick Antoniw, rhaid inni dalu teyrnged i bawb sydd wedi dod yma heddiw. Mae fy etholwr, Pauline Saunders, sydd yn yr oriel gyhoeddus heddiw, yn ymgyrchydd dygn a chredaf fod llawer ohonom o amgylch y Siambr hon yn cydnabod hynny. Hoffwn ganmol Pauline am yr holl waith y mae wedi'i wneud ar ran llawer o bobl yng Nghymru a'r DU. Fel y clywsom, mae miloedd o bobl wedi dioddef yn sgil y gwaith gwael a wnaed ar inswleiddio waliau ceudod, a heddiw rwy'n mynd i ganolbwyntio ar brofiad Pauline. Roedd cartref Pauline, sy'n dŷ pâr, bob amser wedi bod yn rhydd o leithder. Ond yn fuan ar ôl inswleiddio waliau ceudod, dechreuodd swigod ymddangos yn y papur wal a llwydodd y paneli pren, ac roedd y waliau'n teimlo'n llaith. Cysylltodd Pauline â Mark Group, y gosodwyr gwreiddiol, a yrrodd syrfëwr i archwilio'r eiddo. Dywedodd fod y lleithder yn deillio o waith cynnal a chadw ar yr eiddo. Ac am nad oedd wedi cael unrhyw broblemau blaenorol gyda'r eiddo, gwyddai Pauline nad oedd hyn yn debygol. Ni chynigiodd y cwmni unrhyw ateb, cyfrifoldeb na iawndal am y problemau. Yn dilyn hyn, gofynnodd Pauline i syrfëwr CIGA archwilio'r eiddo. Mae CIGA yn cynnig gwarant 25 mlynedd os aiff rhywbeth o'i le ar waith gosod. Gan wybod hyn, gofynnodd yn benodol am y rwbel yn y wal. Drwy ymchwil Pauline ei hun fe wyddai na ddylid inswleiddio waliau ceudod os oes malurion yn y ceudod. Hyd yn oed ar ôl mynnu bod CIGA yn cynnal gwiriadau'n drylwyr, dywedwyd wrth fy etholwr nad oedd unrhyw falurion yn bresennol. Pan symudodd ei gŵr fricsen o'r wal, daethant o hyd i ddigonedd o falurion yn y ceudod. Yn y pen draw, cafodd Pauline £1,750 mewn iawndal, a chafodd y gwaith inswleiddio ei dynnu. Ond ni fuasai wedi ei gael oni bai bod adroddiad wedi'i anfon ati mewn camgymeriad. Nodai'r adroddiad: Roedd yr eiddo, ac mae'r eiddo'n anaddas ar gyfer inswleiddio waliau ceudod ac ni ddylai fod wedi'i insiwleiddio. Nawr, mae hynny'n warthus. Heb yr adroddiad hwnnw, na fwriadwyd iddi ei weld, mae'n credu na fyddai byth wedi cael yr iawndal. Er bod ei hachos wedi ei ddatrys, sylweddolodd Pauline fod ei phrofiad wedi datgelu pryderon gwirioneddol ynglŷn â sut roedd y diwydiant yn trin ei gwsmeriaid. Roedd hi o'r farn y byddai llawer o bobl eraill mewn sefyllfa debyg, ond yn llai abl i wneud hawliad. Roedd llawer o'r bobl a gysylltodd â Pauline yn oedrannus ac yn agored i niwed ac roeddent yn ei chael hi'n anodd ymdopi'n ariannol gyda'r problemau parhaus a achoswyd gan inswleiddio anaddas. Ar y pwynt hwn, aeth Pauline ati gydag eraill i ffurfio CIVALLI - y gynghrair i ddioddefwyr gwaith inswleiddio waliau ceudod. Ers hynny, mae wedi parhau i ymgyrchu'n ddiflino ar ran preswylwyr sydd wedi dioddef yn sgil gwaith gwael neu waith na ddylai fod wedi digwydd yn y lle cyntaf. Mae Pauline yn rym go iawn ac yn ysbrydoliaeth. Mae tystiolaeth pobl sydd wedi cael cymorth gan CIVALLI yn profi faint o effaith y mae Pauline a gwirfoddolwyr eraill wedi'i chael. Dywedodd un: Rhoddodd gyngor hyddysg i ni ar bob cam o'r ffordd ac mae hynny wedi helpu'n fawr Heb gymorth a chyngor Pauline nid wyf yn gwybod ble y buasem. Rydym mor ddiolchgar. Mae'n wraig wych, angerddol a brwd sy'n haeddu medal! Ac rwy'n credu ein bod i gyd yn cytuno â hynny. Fe wnaeth Pauline ac eraill yn CIVALLI hyn yn gyfan gwbl wirfoddol, gan helpu pobl eraill i lywio'r tir peryglus a'r broses drofaus, fel y dywedodd Mick eisoes. Er bod CIVALLI wedi bod yn llwyddiannus iawn wrth dynnu sylw at y materion hyn a darparu cymorth i dioddefwyr, mae'n bwysig ein bod ni, fel Aelodau Cynulliad a Llywodraeth Cymru yn gweithredu i ddiogelu'r rhai yr effeithir arnynt ac sy'n agored i niwed rhag wynebu'r sefyllfa hon. Dyna pam rwy'n falch o siarad o blaid y cynnig hwn heddiw, yn gyntaf i dalu teyrnged i fy etholwr, Pauline Saunders, am bob dim a wnaeth ac y mae'n parhau i wneud, ac yn ail i annog Llywodraeth Cymru i weithio gyda Llywodraeth y DU a CIGA ac i bwyso arnynt i ddarparu atebolrwydd ac iawndal priodol am waith inswleiddio gwallus. Mae'n hollbwysig ein bod yn atgyfnerthu ein hamddiffyniad i ddefnyddwyr er mwyn sicrhau nad oes yn rhaid i unrhyw un fynd drwy'r un anawsterau â fy etholwr a llawer o rai eraill yng Nghymru.