English: Thank you, Peter. I'll just run through where we've been, because we absolutely acknowledge that we've had difficulty with keeping the staffing at the level we'd like it to have been all the way through, as a result of the pandemic and a number of other economic issues. Back in August 2022, Rent Smart Wales did take the decision to close the telephone lines to incoming calls, due to a severe shortage of staff during that period. That allowed them to concentrate their efforts on meeting their statutory targets for licensing landlords and agents. They deliberately made that decision to concentrate their existing staff on a body of work that they were undertaking. But all other contact from landlords was answered, and an accessibility line was introduced for those landlords who had no other means of contact, once that was drawn to our attention. We've had significant staff recruitment and training in the meantime. The telephone line was reopened on 24 October between the hours of 09:00 and 11:00. I just want to assure everyone who's listening that if you phone before 11:00 and you're in the queue, you will be answered. So, if you want to speak to them make sure you're on that line before 11:00, and then all the calls will be answered afterwards. I'm very pleased about that. We also want to make aware that people are able to request a callback via the contact form on the website. If you don't want to sit on telephone line waiting, you can ask for a callback, and that will also be answered. So, I want to assure people that they will be responded to. We've had 12 new employees that have started with Rent Smart Wales this week, in fact, after a recruitment exercise. They're planning to extend the opening times of the contact centre further later this month, once those employees are trained and up to speed. We have seen a real improvement in the performance of Rent Smart Wales over the last few months, with response times to e-mails now down to around a week, which I'm really pleased to say. Nearly 60,000 landlords and 10,000 agents have completed the core training, and we've had over 27,000 landlords complete the continuous professional development modules. We've written out to all registered landlords to remind them of the requirements to complete the free Renting Homes (Wales) Act 2016 training by the end of February. So, Peter, I think I'm saying I acknowledge the difficulties. We're sorry for them. There was a real, serious recruitment problem. A lot of measures have been put in place to address that. We've made sure that landlords are aware of that and that the backlog is being cleared. So, we really hope now that the service will find itself on an equilibrium and be able to roll out the training in a much more satisfactory way. And then, when we do the review - . That's why the review is later in the year; we want to get these new arrangements to bed in, and then we want to test their suitability, and of course we'll be asking landlords for their opinion once the new arrangements have bedded in.
Welsh: Diolch, Peter. Rwyf am sôn ynglŷn â ble rydym wedi bod, oherwydd rydym yn llwyr gydnabod ein bod wedi'i chael hi'n anodd cadw lefel y staff yr hoffem ei chael ers y cychwyn, o ganlyniad i'r pandemig a nifer o faterion economaidd eraill. Yn ôl ym mis Awst 2022, gwnaeth Rhentu Doeth Cymru y penderfyniad i gau'r llinellau ffôn i alwadau a oedd yn dod i mewn, oherwydd prinder staff difrifol yn ystod y cyfnod hwnnw. Caniataodd hynny iddynt ganolbwyntio eu hymdrechion ar gyflawni eu targedau statudol ar gyfer trwyddedu landlordiaid ac asiantau. Gwnaethant y penderfyniad hwnnw'n fwriadol i'w staff presennol ganolbwyntio ar y corff o waith a oedd ganddynt. Ond cafodd pob cyswllt arall gan landlordiaid ei ateb, a chyflwynwyd llinell hygyrchedd ar gyfer landlordiaid nad oedd ganddynt unrhyw ffordd arall o gysylltu pan dynnwyd ein sylw at hynny. Yn y cyfamser, rydym wedi recriwtio a hyfforddi staff. Cafodd y llinell ffôn ei hailagor ar 24 Hydref rhwng 09:00 a 11:00. Hoffwn roi sicrwydd i bawb sy'n gwrando, os byddwch yn ffonio cyn 11:00 ac yn y ciw, y caiff eich galwad ei hateb. Felly, os hoffech siarad â hwy, sicrhewch eich bod ar y llinell honno cyn 11:00, ac yna bydd pob galwad yn cael ei hateb wedyn. Rwy'n falch iawn ynglŷn â hynny. Rydym hefyd am i bobl fod yn ymwybodol y gallant wneud cais am alwad yn ôl drwy'r ffurflen gyswllt ar y wefan. Os nad ydych am aros ar y ffôn, gallwch ofyn am alwad yn ôl, a bydd honno hefyd yn cael ei hateb. Felly, hoffwn roi sicrwydd i bobl y byddant yn cael ymateb. Mae 12 o weithwyr newydd wedi dechrau gyda Rhentu Doeth Cymru yr wythnos hon a dweud y gwir, ar ôl ymarfer recriwtio. Maent yn bwriadu ymestyn oriau agor y ganolfan gyswllt ymhellach yn nes ymlaen y mis hwn pan fydd y gweithwyr hynny wedi'u hyfforddi ac yn barod. Rydym wedi gweld gwelliant gwirioneddol ym mherfformiad Rhentu Doeth Cymru dros yr ychydig fisoedd diwethaf, gydag amseroedd ymateb i e-byst bellach i lawr i oddeutu wythnos, ac rwy'n falch iawn o allu dweud hynny. Mae bron i 60,000 o landlordiaid a 10,000 o asiantau wedi cwblhau'r hyfforddiant craidd, a dros 27,000 o landlordiaid wedi cwblhau'r modiwlau datblygiad proffesiynol parhaus. Rydym wedi ysgrifennu at bob landlord cofrestredig i'w hatgoffa o'r gofynion i gwblhau hyfforddiant rhad ac am ddim Deddf Rhentu Cartrefi (Cymru) 2016 erbyn diwedd mis Chwefror. Felly, Peter, rwy'n credu fy mod yn dweud fy mod yn cydnabod yr anawsterau. Mae'n ddrwg gennym amdanynt. Roedd problem wirioneddol ddifrifol gyda recriwtio. Mae llawer o fesurau wedi'u rhoi ar waith i fynd i'r afael â hynny. Rydym wedi sicrhau bod landlordiaid yn ymwybodol o hynny a'n bod yn mynd i'r afael â'r ôl-groniad. Felly, rydym yn mawr obeithio bellach y bydd y gwasanaeth ar y trywydd cywir ac yn gallu darparu'r hyfforddiant mewn ffordd lawer mwy boddhaol. Ac yna, pan fyddwn yn gwneud yr adolygiad - . Dyna pam fod yr adolygiad yn cael ei gynnal yn ddiweddarach yn y flwyddyn; rydym am i'r trefniadau newydd hyn ymwreiddio, ac yna rydym am brofi eu haddasrwydd, ac wrth gwrs, byddwn yn gofyn i landlordiaid am eu barn pan fydd y trefniadau newydd wedi ymwreiddio.