English: I thank the Member for the points that she made, but she asked a question that she knows is absolutely impossible to answer: how many amber categories could, or would, be red in the condition that they were in when they arrived at the hospital? I've recognised, and the evaluation recognises, and the direction I've given, both to the Emergency Ambulance Services Committee and to the Welsh ambulance service in responding to those recommendations is to actually look again at the categorisation of calls, but also to look at the time that it takes for some of those calls to be answered. And there is ongoing improvement where that is taking place, and, with the greatest of respect, to have individual examples and to then try and say, 'This tells you about the whole system', is a well-worn road, but, actually, it doesn't really tell us a great deal about the whole-system improvement - it tells us about individual examples. There's another issue to try and brush aside and say, 'That doesn't matter.' Of course it matters to the individuals who are concerned. But, actually, across our whole system there has been real and unambiguous improvement in the performance of the Welsh ambulance service, and some of that is directly attributable to the fact that we have a model that now makes sense in the way that those precious ambulance service resources are used. In terms of the point about the criticism of the service, you just can't get away from the reality that the way in which the ambulance service was described on a regular basis did have an impact upon staff. If you spoke directly to the staff, they would tell you that even though people said, 'I don't directly criticise individual paramedics for the job they do', they certainly felt that criticism in the performance of the job that they were doing, and that's an unavoidable reality of how people felt at the time. [Interruption.] There's no point trying to say that that wasn't the position. It's still a point that is made to me when I go to visit front-line staff within the Welsh ambulance service.
Welsh: Diolch i'r Aelod am y pwyntiau a wnaeth. Ond gofynnodd gwestiwn y mae hi'n gwybod ei bod yn gwbl amhosibl ei ateb: faint o gategorïau oren allai fod, neu a fyddai, yn goch yn y cyflwr yr oeddent ynddo pan wnaethant gyrraedd yr ysbyty? Rwyf i wedi cydnabod, ac mae'r gwerthusiad yn cydnabod, a'r cyfeiriad yr wyf i wedi ei roi, i'r Pwyllgor Gwasanaethau Ambiwlans Brys ac i Wasanaeth Ambiwlans Cymru wrth ymateb i'r argymhellion hynny, yw edrych eto, mewn gwirionedd, ar gategoreiddio galwadau, ond hefyd edrych ar yr amser y mae'n ei gymryd i ymateb i'r galwadau hynny. Ac mae gwelliant parhaus pan fo hynny'n digwydd. Gyda phob parch, mae rhoi enghreifftiau unigol ac yna ceisio dweud, 'Mae hyn yn dweud wrthych am y system gyfan', yn ffordd gyfarwydd iawn, ond, mewn gwirionedd , nid yw'n dweud llawer wrthym am y gwelliannau yn y system gyfan - mae'n dweud wrthym am enghreifftiau unigol. Problem arall yw ceisio ei roi o'r neilltu a dweud, 'Nid yw hynny'n bwysig'. Wrth gwrs ei fod yn bwysig i unigolion sy'n pryderu. Ond, mewn gwirionedd, ar draws ein system gyfan cafwyd gwelliant gwirioneddol a diamwys ym mherfformiad Gwasanaeth Ambiwlans Cymru, ac mae rhywfaint o hynny i'w briodoli'n uniongyrchol i'r ffaith bod gennym fodel sydd bellach yn gwneud synnwyr o ran y ffordd y caiff adnoddau gwerthfawr y gwasanaeth ambiwlans eu defnyddio. O ran y pwynt am y feirniadaeth o'r gwasanaeth, allwch chi ddim dianc rhag y realiti bod y modd y disgrifiwyd y gwasanaeth ambiwlans yn rheolaidd wedi cael effaith ar staff. Os byddech yn siarad yn uniongyrchol â'r staff, byddent yn dweud wrthych, er bod pobl wedi dweud, 'nid wyf yn beirniadu parafeddygon unigol yn uniongyrchol am y gwaith y maent yn ei wneud', roeddent yn sicr yn teimlo'r feirniadaeth honno a gawsant am gyflawni'r gwaith yr oeddent yn ei wneud, ac mae hynny'n realiti anochel o sut yr oedd pobl yn teimlo ar y pryd. [Torri ar draws.] Does dim pwynt ceisio dweud nad dyna oedd y sefyllfa. Mae'r pwynt yn dal i gael ei wneud pan fyddaf yn mynd i ymweld â staff rheng flaen yng Ngwasanaeth Ambiwlans Cymru.