English: I guess we're all familiar with the usual winter pressures that come with the flu season, and the general strain on health during the winter, and the impact that has on our GP surgeries and our hospitals. This time around, of course, with COVID and the backlog of treatments that have built up, those pressures are likely to be even greater than usual. For me, as a representative of Newport East at the moment, Dirprwy Lywydd, what I'm getting in my postbag is a lot of concern about access to GP services, around basics like the telephone system and being able to access those face-to-face appointments when appropriate. Some of the problems obviously predated the pandemic, but they've certainly got worse, and I think the community health council, for example, have evidenced that in their work. It's a basic problem, really, of people ringing continually and not being able to get through on the telephone within the designated period during which they can book an appointment that day. When they get through, it's too late to book an appointment that day and they're told to ring tomorrow, and then they go through the same experience again and, obviously, despair of ever getting the face-to-face appointment that they want. Of course, I do think that leads to extra pressure on A&E unscheduled care at the hospitals, because some people will then go to the A&E when they shouldn't. There are further problems there in terms of discharging from the hospitals around available staff for homecare and care homes. There's such a cocktail of problems at the moment, which, to some extent, existed before the pandemic, but it has certainly worsened as a result of COVID-19. I'm wondering, really, what the Minister can say today in terms of Welsh Government action on this. To what extent is there an assessment of these problems, working with the local health boards, to understand which GP services are having particular problems, for example, with their telephone systems, what upgrading is taking place of those telephone systems to deal with the problems, which GP surgeries are having particular problems with providing the necessary flexibility around face-to-face appointments, and what is being done to address that? And how is the Welsh Government working with the community health council to understand the evidence and the experience that people are having? There is a need for flexibility, Dirprwy Lywydd, I know. Some people actually want to use the new technologies to access services, but there are some that want those face-to-face services, and, when they're appropriate, obviously they need to be delivered. So, I would be grateful for some responses from the Welsh Government to those particular issues.
Welsh: Rwy'n dyfalu ein bod i gyd yn gyfarwydd â phwysau arferol y gaeaf sy'n dod gyda thymor y ffliw, a'r straen cyffredinol ar iechyd yn ystod y gaeaf, a'r effaith y mae hynny'n ei chael ar ein meddygfeydd a'n hysbytai. Y tro hwn, wrth gwrs, gyda COVID a'r ôl-groniad cynyddol o driniaethau, mae'r pwysau'n debygol o fod hyd yn oed yn fwy nag arfer. I mi, fel cynrychiolydd Dwyrain Casnewydd, Ddirprwy Lywydd, yr hyn a welaf yn awr yn fy mag post yw llawer o bryder ynghylch mynediad at wasanaethau meddygon teulu, ynghylch pethau sylfaenol fel y system ffôn a gallu cael apwyntiadau wyneb yn wyneb pan fo'n briodol. Mae'n amlwg fod rhai o'r problemau'n rhagflaenu'r pandemig, ond maent yn sicr wedi gwaethygu, a chredaf fod y cyngor iechyd cymuned, er enghraifft, wedi dangos tystiolaeth o hynny yn eu gwaith. Mae'n broblem sylfaenol, gyda phobl yn ffonio'n barhaus ac yn methu mynd drwodd ar y ffôn o fewn y cyfnod dynodedig pan gânt drefnu apwyntiad y diwrnod hwnnw. Pan lwyddant i fynd drwodd, mae'n rhy hwyr i drefnu apwyntiad y diwrnod hwnnw a dywedir wrthynt am ffonio yfory, ac yna byddant yn mynd drwy'r un profiad eto, ac yn amlwg, maent yn anobeithio ynglŷn â chael yr apwyntiad wyneb yn wyneb y maent am ei gael. Wrth gwrs, credaf fod hynny'n arwain at bwysau ychwanegol ar ofal heb ei drefnu adrannau damweiniau ac achosion brys mewn ysbytai, oherwydd bydd rhai pobl yn mynd i'r adran damweiniau ac achosion brys wedyn pan na ddylent wneud hynny. Ceir problemau pellach yno gyda rhyddhau o'r ysbytai ac argaeledd staff gofal cartref a chartrefi gofal. Mae'r fath goctel o broblemau'n bodoli ar hyn o bryd, ac i ryw raddau, roedd yn bodoli cyn y pandemig, ond mae'n sicr wedi gwaethygu o ganlyniad i COVID-19. Tybed beth y gall y Gweinidog ei ddweud heddiw am weithredu gan Lywodraeth Cymru ar hyn. I ba raddau y ceir asesiad o'r problemau hyn, gan weithio gyda'r byrddau iechyd lleol, i ddeall pa wasanaethau meddygon teulu sy'n cael problemau penodol, er enghraifft, gyda'u systemau ffôn, pa uwchraddio sy'n digwydd i'r systemau ffôn hynny er mwyn datrys y problemau, pa feddygfeydd meddygon teulu sy'n cael problemau penodol gyda darparu'r hyblygrwydd angenrheidiol mewn perthynas ag apwyntiadau wyneb yn wyneb, a beth sy'n cael ei wneud i fynd i'r afael â hynny? A sut y mae Llywodraeth Cymru yn gweithio gyda'r cyngor iechyd cymuned i ddeall y dystiolaeth a phrofiadau pobl? Rwy'n gwybod bod angen hyblygrwydd, Ddirprwy Lywydd. Mae rhai pobl eisiau defnyddio'r technolegau newydd i gyrchu gwasanaethau, ond mae rhai eisiau gwasanaethau wyneb yn wyneb, a phan fyddant yn briodol, mae'n amlwg fod angen eu darparu. Felly, byddwn yn ddiolchgar am rai ymatebion gan Lywodraeth Cymru i'r materion penodol hynny.