English: Well, I entirely agree, Llywydd, with what Helen Mary Jones has said about the importance of a culture in our public services and in the health service that people who have concerns know that, when those concerns are raised, they will be listened to respectfully; they will be regarded as having the expertise that people who work in the services at the front line have, when they see things that they believe are going wrong or could be done in a better way. When I was the health Minister working with Vaughan Gething, we jointly commissioned Keith Evans to produce the 'Using the Gift of Complaints' report. Keith Evans, as you know, was a very senior executive in Panasonic and he brought to the NHS that sense of how, if someone has taken the trouble - whether it's a member of staff or a patient, if they have taken the trouble to let you know about their experience and how they think things should be put right, you should regard that not as a complaint to be worried about, but as a gift that that person is making to you, because it is their contribution. As people tell you time after time in Wales, if they take such an action, it's in order to make sure that somebody else doesn't experience something that they have seen or they themselves have gone through. And of course we keep that under review. We're going to be reviewing the 'Putting Things Right' policy over the coming months, and the health Minister and I regularly discuss ways in which we can do what we can to create the sort of culture to which Helen Mary Jones referred.
Welsh: Wel, rwy'n cytuno'n llwyr, Llywydd, â'r hyn y mae Helen Mary Jones wedi ei ddweud am bwysigrwydd diwylliant yn ein gwasanaethau cyhoeddus ac yn y gwasanaeth iechyd bod pobl sydd â phryderon yn gwybod, pan fydd y pryderon hynny'n cael eu codi, y byddan nhw'n cael gwrandawiad parchus; byddan nhw'n cael eu hystyried fel rhai sydd â'r arbenigedd sydd gan bobl sy'n gweithio yn y gwasanaethau rheng flaen, pan eu bod nhw'n gweld pethau y maen nhw'n credu sy'n mynd o chwith neu y gellid eu gwneud mewn ffordd well. Pan oeddwn i'n Weinidog iechyd yn gweithio gyda Vaughan Gething, comisiynwyd Keith Evans ar y cyd gennym i lunio'r adroddiad 'Defnyddio Cwynion yn Rhodd'. Roedd Keith Evans, fel y gwyddoch, yn weithredwr uchel iawn yn Panasonic a daeth gydag ef i'r GIG y synnwyr hwnnw o sut, os oes rhywun wedi mynd i'r drafferth - boed yn aelod o staff neu'n glaf, os yw wedi mynd i'r drafferth i roi gwybod i chi am ei brofiad a sut y mae'n meddwl y dylai pethau gael eu cywiro, na ddylech ystyried hynny fel cwyn i boeni amdani, ond fel rhodd y mae'r person hwnnw'n ei wneud i chi, oherwydd dyna yw ei gyfraniad ef. Fel y mae pobl yn dweud wrthych chi dro ar ôl tro yng Nghymru, os ydyn nhw yn cymryd camau o'r fath, mae er mwyn gwneud yn siŵr nad oes rhywun arall yn dioddef rhywbeth y maen nhw wedi ei weld neu y maen nhw eu hunain wedi cael profiad ohono. Ac wrth gwrs rydym ni'n parhau i adolygu hynny. Byddwn yn adolygu'r polisi 'Gweithio i Wella' yn ystod y misoedd nesaf, ac mae'r Gweinidog iechyd a minnau yn trafod yn rheolaidd ffyrdd y gallwn ni wneud yr hyn a allwn ni i greu'r math o ddiwylliant y cyfeiriodd Helen Mary Jones ato.