English: As the older people's commissioner noted in her 'State of the Nation' report: 'The increasing use of digital technology means that the way we access services and information, and the way we communicate, has changed significantly in recent years.' However, not everyone has access to the internet. Superfast availability is 77 per cent in rural areas. Around 87 per cent of businesses in Wales have access to superfast broadband, and yet only 93 per cent of all premises in Wales can access superfast broadband, compared to a UK average of 95 per cent. Ofcom estimates that the number of premises currently without access to superfast broadband in Wales is around 156,000. Bearing that figure in mind and the fact that BT Openreach are only planning to provide 26,000 premises with access to fast, reliable broadband by March 2021, it is clear that many, including my constituents in the Crafnant valley, will continue to be bogged down by lack of access to reliable internet. Equally problematic is the fact that internet usage remains very low amongst our older generations. A third of older people do not make personal use of the internet. The figure is even higher for those aged over 75 - that's 60 per cent. I acknowledge that the Welsh Government has taken steps to try and address the problem of digital inclusion. For example, the digital inclusion strategic framework and delivery plan of March 2016 set out a goal for reducing digital exclusion for adults aged 16 and over, so that more people could benefit from being online and using digital technologies. However, according to the digital inclusion progress report and forward look 2018, only 77 per cent of social housing residents have internet access, just 51 per cent of single pensioner households are likely to have internet access, and 25 per cent of disabled people are digitally excluded. I am pleased that the report highlights the need to work with all sectors to tackle digital exclusion. It does recognise that telecommunications companies such as EE, Three, O2, BT and Virgin, and utility companies such as British Gas, Welsh Water, and E.ON, financial services such as Natwest, Lloyds, Principality, Santander and Barclays, and insurance companies such as Aviva, Admiral and Endsleigh - there's a bit of a namecheck going on there - are increasingly looking to customers to manage their accounts online. A promise, however, was made to encourage the private sector to try and lead by example and to consider their digitally-excluded customers. So, I would appreciate an update on what progress has been made through ministerial and deputy ministerial interventions on this issue to date. I believe that the aim should be amended so to include the need to discuss with banks, businesses and other organisations the need to ensure that alternatives to online services are offered. In fact, this could be supported by adding it as a seventh pledge to the digital inclusion charter. None of us can ignore the fact that alternatives to online services are needed. The older people's commissioner found that offline households miss out on savings of up to £560 a year from shopping and paying bills online. That being the case, being offline is costing our constituents a fortune. According to the national survey for Wales, only 79 per cent of people buy goods or services online. We must act to ensure that services remain as affordable and accessible offline too. Our colleague Rhun ap Iorwerth has highlighted the example of the bus pass renewal system. I would like to add to the list by including blue badge application forms. I have had many constituents unable to even access these without going online or using a computer, and they come into my office for us to help, but they should have that facility to be able to have that blue badge without having to go to those extremes. Undoubtedly, we need to help more people get online and do more to boost superfast availability. But we want a fair Wales too, so I strongly support this motion today and thank Rhun for starting this off in the first place. And I implore the Welsh Government to take steps such as have been suggested here today to ensure that, whilst keeping up with the digital age of technology, we will always ensure that traditional ways of accessing information, advice, support and services remain in place. Thanks.
Welsh: Fel y nododd y comisiynydd pobl hŷn yn ei hadroddiad 'Cyflwr y Genedl': 'Mae'r defnydd cynyddol a wneir o dechnoleg ddigidol yn golygu bod y ffordd yr ydym yn manteisio ar wasanaethau a gwybodaeth, a'r ffordd yr ydym yn cyfathrebu, wedi newid yn sylweddol dros y blynyddoedd diwethaf.' Fodd bynnag, nid oes gan bawb fynediad at y rhyngrwyd. Mae argaeledd band eang cyflym iawn yn 77 y cant mewn ardaloedd gwledig. Mae gan tua 87 y cant o fusnesau yng Nghymru fynediad at fand eang cyflym iawn, ac eto dim ond 93 y cant o'r holl safleoedd yng Nghymru sy'n gallu cael mynediad at fand eang cyflym iawn o'i gymharu â chyfartaledd y DU o 95 y cant. Mae Ofcom yn amcangyfrif mai tua 156,000 yw nifer y safleoedd sydd heb fynediad at fand eang cyflym iawn yng Nghymru ar hyn o bryd. O gofio'r ffigur hwnnw a'r ffaith nad yw BT Openreach ond yn bwriadu darparu mynediad at fand eang cyflym a dibynadwy i 26,000 o adeiladau erbyn mis Mawrth 2021, mae'n amlwg y bydd llawer, gan gynnwys fy etholwyr yng nghwm Crafnant, yn dal i gael eu llethu gan ddiffyg mynediad at ryngrwyd dibynadwy. Yr un mor broblemus yw'r ffaith bod y defnydd o'r rhyngrwyd yn parhau i fod yn isel iawn ymysg ein cenedlaethau hŷn. Nid yw traean o bobl hŷn yn gwneud defnydd personol o'r rhyngrwyd. Mae'r ffigur hyd yn oed yn uwch ar gyfer pobl dros 75 oed - sef 60 y cant. Rwy'n cydnabod bod Llywodraeth Cymru wedi rhoi camau ar waith i geisio mynd i'r afael â phroblem cynhwysiant digidol. Er enghraifft, pennwyd nod yn y fframwaith strategol a'r cynllun cyflenwi ar gyfer cynhwysiant digidol ym mis Mawrth 2016 i leihau allgáu digidol ymysg oedolion 16 oed a hŷn, er mwyn i fwy o bobl elwa o fod ar-lein a defnyddio technolegau digidol. Fodd bynnag, yn ôl yr adroddiad cynnydd a rhagolwg 2018 ar gynhwysiant digidol, dim ond 77 y cant o breswylwyr tai cymdeithasol sydd â mynediad at y rhyngrwyd, dim ond 51 y cant o aelwydydd pensiynwyr sengl sy'n debygol o fod â mynediad at y rhyngrwyd, ac mae 25 y cant o bobl anabl wedi'u hallgáu'n ddigidol. Rwy'n falch fod yr adroddiad yn tynnu sylw at yr angen i weithio gyda phob sector i fynd i'r afael ag allgáu digidol. Mae'n cydnabod bod cwmnïau telathrebu megis EE, Three, O2, BT a Virgin, a chwmnïau cyfleustodau megis Nwy Prydain, Dŵr Cymru, ac E.ON, gwasanaethau ariannol fel NatWest, Lloyds, Principality, Santander a Barclays, a chwmnïau yswiriant megis Aviva, Admiral ac Endsleigh - i mi gael eu henwi - yn gynyddol yn ceisio cael eu cwsmeriaid i reoli eu cyfrifon ar-lein. Gwnaethpwyd addewid, fodd bynnag, i annog y sector preifat i geisio arwain drwy esiampl ac i ystyried eu cwsmeriaid sydd wedi'u hallgáu'n ddigidol. Felly, buaswn yn gwerthfawrogi'r wybodaeth ddiweddaraf ynglŷn â pha gynnydd a wnaethpwyd drwy ymyriadau Gweinidogion a Dirprwy Weinidogion ar y mater hyd yma. Credaf y dylid diwygio'r nod er mwyn cynnwys y gofyniad i drafod gyda banciau, busnesau a sefydliadau eraill yr angen i sicrhau bod dewisiadau amgen yn lle gwasanaethau ar-lein yn cael eu cynnig. Yn wir, gellid cefnogi hyn drwy ei ychwanegu fel seithfed adduned i'r siarter cynhwysiant digidol. Ni all yr un ohonom anwybyddu'r ffaith bod angen dewisiadau amgen yn lle gwasanaethau ar-lein. Canfu'r comisiynydd pobl hŷn fod cartrefi all-lein yn colli arbedion o hyd at £560 y flwyddyn drwy siopa a thalu biliau ar-lein. Felly, mae bod all-lein yn costio ffortiwn i'n hetholwyr. Yn ôl arolwg cenedlaethol Cymru, dim ond 79 y cant o bobl sy'n prynu nwyddau neu wasanaethau ar-lein. Mae'n rhaid i ni weithredu i sicrhau bod gwasanaethau'n parhau i fod mor fforddiadwy a hygyrch all-lein hefyd. Mae ein cyd-Aelod, Rhun ap Iorwerth, wedi tynnu sylw at enghraifft y system adnewyddu pasys bws. Hoffwn ychwanegu at y rhestr drwy gynnwys ffurflenni cais am y bathodyn glas. Rwyf wedi cael llawer o etholwyr na allant hyd yn oed ddod o hyd i'r rhain heb fynd ar-lein neu ddefnyddio cyfrifiadur, ac maent yn dod i fy swyddfa er mwyn inni helpu, ond dylent allu cael y bathodyn glas heb orfod mynd i'r eithafion hynny. Yn ddiamau, mae angen inni helpu mwy o bobl i fynd ar-lein a gwneud mwy i hybu argaeledd band eang cyflym iawn. Ond rydym am gael Cymru deg hefyd, felly rwy'n cefnogi'r cynnig hwn yn gryf heddiw a hoffwn ddiolch i Rhun am roi cychwyn arno yn y lle cyntaf. Ac erfyniaf ar Lywodraeth Cymru i gymryd camau fel yr awgrymwyd yma heddiw i sicrhau, wrth inni ddal i fyny ag oes ddigidol technoleg, y byddwn bob amser yn sicrhau bod ffyrdd traddodiadol o gael gafael ar wybodaeth, cyngor, cymorth a gwasanaethau yn parhau ar waith. Diolch.