English: Well, from the very outset, we had someone from our ICT department who was involved with the task and finish group. We wanted to get that established as soon as possible. It took a little longer than the two days that Annwen mentioned on Anglesey. But the lead manager from ICT was involved with that, and he was listening to the conversations and listening to the outputs that we were looking for. Immediately, we created something as simple as Microsoft Forms - it wasn't all paper and pencil, but it was web-based. So, as the narrative survey - . That's what contact tracing is, essentially: extracting information through carefully crafted questions. The platform, or the host for that, was on Microsoft Forms, and that was adopted by us. So, there was an area of information that people could return to, and it was well ordered, so that people could see what the follow-up work was in terms of the initial calls and the initial surveys. So, it was quite simple, but we drew expertise in - expertise greater than I had - and we created a system. So, when people were phoning our contact tracers, then they would actually feed that information live into an online form, rather than having to reprocess that information in a different format. So, it was a very simple system. You could name it a CRM system, but essentially, it was homemade, quick and dirty, in order to ensure that we had something available that was more convenient and more useful than simply a paper-based approach.
Welsh: O'r cychwyn cyntaf, mi oedd gyda ni rywun o'r adran dechnoleg gwybodaeth yn rhan o'r grŵp tasg a gorffen, a dweud y gwir. Roedden ni eisiau cael hwnnw wedi ei osod lan cyn gynted â phosib. Mi gymerodd ychydig yn fwy na'r ddau ddiwrnod yr oedd Annwen yn sôn amdanyn nhw yn Ynys Môn. Ond mi oedd y rheolwr arweiniol o'r adran TGCh, ac mi oedd e'n gwrando ar y sgyrsiau - beth oedd yr allbynnau yr oedden ni eu heisiau; beth oedd y cynnyrch i fod. Yn syth, a dweud y gwir, dim papur a phensil - mi oedden ni wedi creu rhywbeth mor syml â Microsoft Forms, sef rhywbeth a oedd yn gallu cael ei gynnal ar blatfform gwe. Felly, wrth i'r holiadur, i bob pwrpas - naratif i gyflwyno eich hunan ac wedyn yr holiadur - . Dyna beth yw olrhain cyswllt yn y bôn: echdynnu gwybodaeth drwy gwestiynau wedi cael eu cynllunio yn ofalus iawn. Mi oedd y platfform - yr host i hynny - ar Microsoft Forms, a chafodd hwnnw ei fabwysiadu gennym ni, fel bod yna rhyw gorlan fach o wybodaeth yr oedd pobl yn gallu mynd nôl ati, mewn ffordd go drefnus, a dweud y gwir, er mwyn cael gweld beth oedd y gwaith dilynol a oedd yn digwydd o'r alwad gychwynnol. Felly, mor syml ag yr oedd e, roedd yn arbenigedd yn fwy na'r arbenigedd y byddwn i'n gallu dod at y bwrdd - tynnu'r arbenigedd at ei gilydd, creu system. Felly, pan oedd y bobl yn ffonio ein contract tracers ni, i bob pwrpas, mi oedden nhw yn llenwi gwybodaeth i mewn yn fyw ar y ffurflen ar-lein, yn hytrach na'u bod nhw'n gorfod ailbrosesu'r wybodaeth yna mewn ffordd wahanol. Felly, system syml iawn, iawn, iawn. Fe allech chi enwi fe yn rhywbeth fel CRM system hollol syml, ond yn y bôn, homemade, quick and dirty, er mwyn sicrhau bod rhywbeth gyda ni oedd yn fwy hwyliog a mwy hwylus a mwy defnyddiol na jest papur a phensil.