English: Thank you for those questions. To deal with your last point about reliable advice on the telephone, we'll either have staff who go through a series of options that is drawn up by a clinician to get to the right point about whether further advice is needed, but lots of our advice is actually directly with the clinician. If you ring up what would've been the NHS Direct Wales line - if you ring up 111, you will get to talk to a call handler, to then be screened and be put through to a relevant healthcare professional. So, yes, there is training available, and it's actually about making better use, in those telephony services, of skills that paramedics have as well. A successful pilot that I visited last winter in north Wales that has been rolled out is actually using the skills of advanced paramedics to screen calls and to give people advice to avoid actually having to send an ambulance when it's not necessary. We know, for example, that some of the big priorities for improving the Welsh ambulance service this year - we think that the ambulance service thinks that up to three quarters of chronic obstructive pulmonary disease admissions could be avoided if they got the right advice and support, and they could do that and deliver that over the telephone. And that is about the right person giving that advice. I do think we'll see again an improvement in the uptake of the flu vaccine by NHS staff. We've seen that over the last couple of years and that isn't by accident - it's a deliberate attempt, both by health boards as employers but also, frankly, with some leadership from staff organisations as well. Both the Royal College of Nurses and Unison, I know, have been very consistent in encouraging their members to take up the flu vaccine and making sure that those opportunities are available in workplaces for that to take place. We've learnt from that by looking, this year, through community pharmacy, to deliver the flu vaccine service for residential care staff. By definition, residents in those areas are much more likely to be vulnerable. On your point about pharmacy, I would much rather see a pharmacy service where people recognise they can get it in the community. I reckon that there are challenges about having a pharmacy service located in A&E, but I want the message to be: 'Use your pharmacy in your community; it's at the most convenient place - you'll avoid needing to go on to a busy hospital site to go to an A&E, and try and get the support and advice that you could and should get there, rather than travelling unnecessarily to your hospital.' I think that will help the person, who doesn't need to go to hospital, as well as those that really do, to avoid additional traffic unnecessarily.
Welsh: Diolch ichi am y cwestiynau hynny. I ymdrin â'ch pwynt olaf ynghylch cyngor dibynadwy ar y ffôn, naill ai bydd gennym staff sy'n mynd drwy gyfres o ddewisiadau sydd wedi eu llunio gan glinigydd i gyrraedd y pwynt cywir ynghylch a oes angen rhagor o gyngor, ond mae llawer o'n cyngor, mewn gwirionedd, yn uniongyrchol gyda'r clinigydd. Os ffoniwch chi beth fyddai wedi bod yn llinell Galw Iechyd Cymru - os ffoniwch chi 111, cewch siarad â rhywun sy'n ymdrin â galwadau, ac wedyn cewch eich sgrinio a chael eich cysylltu â gweithiwr gofal iechyd proffesiynol perthnasol. Felly, oes, mae hyfforddiant ar gael, ac mewn gwirionedd mae'n ymwneud â gwneud gwell defnydd, yn y gwasanaethau ffôn hynny, o'r sgiliau sydd gan barafeddygon hefyd. Mae cynllun treialu llwyddiannus yr ymwelais i ag ef y gaeaf diwethaf yn y gogledd, sydd wedi'i gyflwyno, mewn gwirionedd yn defnyddio sgiliau uwch barafeddygon i sgrinio galwadau ac i roi cyngor i bobl er mwyn osgoi gorfod anfon ambiwlans pan nad yw'n angenrheidiol, mewn gwirionedd. Gwyddom, er enghraifft, bod rhai o'r blaenoriaethau mawr ar gyfer gwella gwasanaeth ambiwlans Cymru eleni - rydym ni'n credu bod y gwasanaeth ambiwlans o'r farn y gellid osgoi hyd at dri chwarter o'r achosion o glefyd rhwystrol cronig yr ysgyfaint a dderbynnir pe bydden nhw'n cael y cyngor a'r cymorth cywir, a bydden nhw'n gallu gwneud hynny a chyflawni hynny dros y ffôn. Ac mae hynny ynglŷn â'r person cywir yn rhoi'r cyngor hwnnw. Rwy'n credu y gwelwn ni welliant eto o ran nifer staff y GIG sy'n dewis cael y brechlyn ffliw. Rydym ni wedi gweld hynny dros yr ychydig flynyddoedd diwethaf ac nid yw hynny'n ddamweiniol - mae'n ymgais fwriadol, gan y byrddau iechyd fel cyflogwyr ond hefyd, a dweud y gwir, gyda rhywfaint o arweiniad gan sefydliadau staff hefyd. Rwy'n gwybod bod Coleg Brenhinol y Nyrsys ac Unsain wedi bod yn gyson iawn yn annog eu haelodau i fanteisio ar y brechlyn ffliw a gwneud yn siŵr bod y cyfleoedd hynny ar gael yn y gweithleoedd i hynny ddigwydd. Rydym ni wedi dysgu o hynny gan geisio, eleni, drwy fferylliaeth gymunedol, i ddarparu gwasanaeth brechlyn ffliw ar gyfer staff gofal preswyl. Yn sicr, mae preswylwyr yn y meysydd hynny yn llawer mwy tebygol o fod yn agored i'r ffliw. Ar eich pwynt am fferylliaeth, byddai'n llawer gwell gennyf weld gwasanaeth fferyllfa lle mae pobl yn sylweddoli y gallan nhw ei gael yn y gymuned. Credaf fod yna heriau ynghylch bod â gwasanaeth fferyllfa wedi'i leoli mewn adran damweiniau ac achosion brys, ond rwyf eisiau i'r neges fod: 'Defnyddiwch eich fferyllfa yn eich cymuned; dyma'r lle mwyaf cyfleus - byddwch yn osgoi'r angen i fynd i safle ysbyty prysur, i fynd i adran ddamweiniau ac achosion brys, a cheisio cael y cymorth a'r cyngor y gallech chi ac y dylech chi eu cael yno, yn hytrach na theithio yn ddiangen i'ch ysbyty.' Credaf y bydd hynny'n helpu'r person, nad oes angen iddo fynd i'r ysbyty, yn ogystal â'r bobl hynny y mae gwir angen iddynt fynd yno, er mwyn osgoi niferoedd ychwanegol diangen.