English: I'm sorry to have to disappoint Angela Burns again, but as Members will know, there were identical amendments on joint complaints tabled at Stage 2, as Angela Burns has indicated. I still don't believe the Bill would be a suitable vehicle to bring these changes forward. Responses to the White Paper consultation and subsequent consideration have indicated further engagement in the area is needed with a range of stakeholders to help develop the policy in the area. In terms of what the proposed amendment does, my concern is that it is potentially too restrictive. For instance, it requires NHS bodies and local authorities to conduct a joint investigation into concerns raised under the NHS complaints procedure and under the social services complaints procedure regulations. That does not cover the large number of social services complaints made by children under the Representations Procedures (Wales) Regulations 2014, nor does it take account of complaints that are made directly to providers of regulated social care services, such as care homes and domiciliary care providers. This route is particularly relevant for those whose care and support is not managed or arranged by a local authority. The committee itself recognised that considering the best approach for joint complaints, 'is not a straightforward piece of work', and urged the Government to continue to work with stakeholders to find ways to simplify the process. I have, as Angela Burns has mentioned, committed to convening a round-table discussion with that wide range of stakeholders to consider how the process could apply to NHS complaints, local authority complaints as well as complaints brought against providers of regulated social care. There are a number of key stakeholders that need to be involved in delivering on this ambition and work to be undertaken to ensure we deliver effective joint complaints arrangements. Officials are already working to arrange that round-table discussion before summer recess. But I do think that the six-month time frame that Angela Burns refers to in the amendment would be an overly optimistic time frame to be able to complete all of this in good time, even if we were in normal times, and, of course, we're not, in terms of the particular challenges that we know that we're going to face. But we're taking this approach in this area of joint complaints to bring together a number of different strands that we know have to be in the same place at the same time. As I outlined during Stage 2, the fact that the body will have the ability to assist someone bringing a complaint about health and social care, demonstrates our commitment to making things easier for people who have complaints that span these two areas. To reiterate, our approach remains to continue to work with NHS Wales organisations, local government and other bodies to discuss ways of making the process simpler for people who have those complaints across health and social care. I hope that Members do recognise the genuine and clear determination of the Government to achieve that goal as part of a more integrated health and social care system that is genuinely people-centred, and developed in partnership with key stakeholders. We will be reviewing and updating our putting things right regulations and associated guidance to ensure that they properly effect the changes we're making through this Bill to introduce a duty of candour. I have listened to the points that Angela Burns has raised and whilst I think we agree on the ultimate destination for it, I'm afraid that I can't support the amendment that she moves today.
Welsh: Mae'n ddrwg gen i orfod siomi Angela Burns unwaith eto, ond fel y bydd yr Aelodau'n gwybod, cyflwynwyd gwelliannau yn union yr un fath ar gwynion ar y cyd yng Nghyfnod 2, fel y mae Angela Burns wedi ei nodi. Nid wyf i'n credu o hyd y byddai'r Bil yn gyfrwng addas i gyflwyno'r newidiadau hyn. Mae ymatebion i'r ymgynghoriad ar y Papur Gwyn ac ystyriaeth ddilynol wedi dangos bod angen ymgysylltu ymhellach yn y maes gydag amrywiaeth o randdeiliaid i helpu i ddatblygu'r polisi yn y maes. O ran yr hyn y mae'r gwelliant arfaethedig yn ei wneud, fy mhryder i yw y gallai fod yn rhy gyfyngol. Er enghraifft, mae'n ei gwneud hi'n ofynnol i gyrff y GIG ac awdurdodau lleol gynnal ymchwiliad ar y cyd i bryderon a godir o dan weithdrefn gwynion y GIG ac o dan reoliadau gweithdrefn gwynion y gwasanaethau cymdeithasol. Nid yw hynny'n cynnwys y nifer fawr o gwynion am wasanaethau cymdeithasol sy'n cael eu gwneud gan blant o dan Reoliadau Gweithdrefn Sylwadau (Cymru) 2014, ac nid yw'n cymryd i ystyriaeth ychwaith cwynion a wneir yn uniongyrchol i ddarparwyr gwasanaethau gofal cymdeithasol a reoleiddir, fel cartrefi gofal a darparwyr gofal cartref. Mae'r llwybr hwn yn arbennig o berthnasol i'r rhai nad yw eu gofal a'u cymorth yn cael eu rheoli neu eu trefnu gan awdurdod lleol. Roedd y Pwyllgor ei hun yn cydnabod nad yw ystyried y dull gorau ar gyfer cwynion ar y cyd, yn ddarn syml o waith, ac anogodd y Llywodraeth i barhau i weithio gyda rhanddeiliaid i ddod o hyd i ffyrdd o symleiddio'r broses. Fel y dywedodd Angela Burns, rwyf i wedi ymrwymo i gynnull trafodaeth bwrdd crwn gyda'r amrywiaeth eang honno o randdeiliaid i ystyried sut y gallai'r broses fod yn berthnasol i gwynion am y GIG, cwynion am awdurdodau lleol yn ogystal â chwynion yn erbyn darparwyr gofal cymdeithasol a reoleiddir. Ceir nifer o randdeiliaid allweddol y mae angen eu cynnwys yn y gwaith o gyflawni'r uchelgais hwn a gwaith i'w wneud i sicrhau ein bod ni'n darparu trefniadau cwynion ar y cyd effeithiol. Mae swyddogion eisoes yn gweithio i drefnu'r drafodaeth bwrdd crwn honno cyn toriad yr haf. Ond rwy'n credu y byddai'r cyfnod amser o chwe mis y mae Angela Burns yn cyfeirio ato yn y gwelliant yn amserlen rhy optimistaidd i allu cwblhau hyn i gyd mewn da bryd, hyd yn oed pe byddem ni mewn cyfnod arferol, ac, wrth gwrs, dydyn ni ddim, o ran yr heriau penodol yr ydym ni'n gwybod ein bod ni'n mynd i'w hwynebu. Ond rydym ni'n mabwysiadu'r dull hwn yn y maes hwn o gwynion ar y cyd er mwyn dod a nifer o wahanol linynnau yr ydym ni'n gwybod bod yn rhaid iddyn nhw fod yn yr un lle ar yr un pryd ynghyd. Fel yr amlinellais yn ystod Cyfnod 2, mae'r ffaith y bydd gan y corff y gallu i gynorthwyo rhywun sy'n gwneud cwyn am iechyd a gofal cymdeithasol yn dangos ein hymrwymiad i wneud pethau'n haws i bobl sydd â chwynion sy'n cwmpasu'r ddau faes hyn. I ailadrodd, ein dull o hyd yw parhau i weithio gyda sefydliadau GIG Cymru, llywodraeth leol a chyrff eraill i drafod ffyrdd o wneud y broses yn symlach i bobl sydd â'r cwynion hynny ar draws meysydd iechyd a gofal cymdeithasol. Rwy'n gobeithio bod yr Aelodau yn cydnabod penderfyniad diffuant ac eglur y Llywodraeth i gyrraedd y nod hwnnw yn rhan o system iechyd a gofal cymdeithasol fwy integredig sy'n canolbwyntio'n wirioneddol ar bobl, ac sy'n cael ei datblygu mewn partneriaeth â rhanddeiliaid allweddol. Byddwn yn adolygu ac yn diweddaru ein rheoliadau gwneud pethau'n iawn a'r canllawiau cysylltiedig i sicrhau eu bod nhw'n gweithredu'n briodol y newidiadau yr ydym ni'n eu gwneud drwy'r Bil hwn i gyflwyno dyletswydd o ddidwylledd. Rwyf i wedi gwrando ar y pwyntiau y mae Angela Burns wedi eu codi ac er fy mod i'n credu ein bod ni'n cytuno ar y canlyniad yn y pen draw, mae gen i ofn na allaf i gefnogi'r gwelliant y mae hi'n ei gynnig heddiw.