English: Thank you for the question, Delyth. One of the reasons that I wanted to have the powers for the standards authority, which sounds very grand, but I remember using this with Mark Drakeford when I worked with him years ago - . So, somebody mentioned clear red water - they didn't want to see the service - . Well, if we don't want to see a service - but that's a political issue, of course - want to see competition when it comes to public services, it's important that everybody's voice is heard. And I felt that this was a way of ensuring that the individual was able to be heard without having to turn to some kind of mechanism in the marketplace, if you will, which is what will happen if somebody is serious about that clear red water. So, we have seen that having an impact in some areas. I mentioned earlier some of the smaller housing associations. I think that has been a major factor, in that they come from the community, they have those strong links locally, and the fact that their boards - . I think this is vital. I sound as if I'm speaking from the point of view of my old post, but what was good about their governance was that a third of the board usually had tenants on them, so they were part of the governance process, and that empowers the consumer. That doesn't happen in every public service, of course. So, there is a challenge there, but I think that's something to build upon when it comes to these smaller associations. But Ceredigion council years ago - I couldn't believe the fact that such a small council was responsible for a third of the complaints that we received against local authorities in Wales. We've worked with them, they've accepted the advice, and the response has been very positive, and we have seen their figures coming down to a very healthy level that reflects their population. So, that's quite positive and, of course, I've been very pleased every time I've seen the figures in some of the health boards coming down. I know that some of those boards have done a great deal of work in terms of their corporate values and appealing more to the main reasons that they're there - to ensure that that is something that is at the heart of their culture and the way that they communicate with their staff. But there are specific reasons in the health service why that still happens, and that's why we'd like to see more action being taken when it comes to Keith Evans's report from a few years ago, and I think Katrin has evidence to point to that.
Welsh: Diolch am y cwestiwn, Delyth. Un o'r rhesymau roeddwn i eisiau cael y pwerau dros yr awdurdod safonau, sy'n swnio'n grand iawn, ond, wrth gwrs, dwi'n cofio ni'n defnyddio hyn gyda Mark Drakeford achos roeddwn i'n gweithio efo fo flynyddoedd yn ôl - . Pwy bynnag oedd wedi ysgrifennu'r lein 'dŵr clir coch', clear red water - ddim eisiau gweld gwasanaeth - . Wel, os nad ydyn ni am weld gwasanaeth - a cwestiwn gwleidyddol ydy hwnna, wrth gwrs - gweld cystadleuaeth pan mae'n dod i wasanaethau cyhoeddus, mae'n bwysig bod llais pawb yn cael ei glywed. Ac roeddwn i yn teimlo bod hyn yn ffordd o sicrhau bod yr unigolyn yn gallu cael ei glywed heb droi at ryw fath o fecanwaith yn y farchnad, os leiciwch chi, sy'n amlwg ddim yn mynd i ddigwydd os yw unrhyw un o ddifrif am ddŵr coch clir. Felly, dŷn ni wedi gweld hynny yn cael effaith mewn rhai ardaloedd. Roeddwn i'n sôn yn gynharach am rai o'r cymdeithasau tai bychan. Dwi'n meddwl bod hwnna wedi bod yn ffactor mawr iddyn nhw, y ffaith eu bod nhw'n dod o'r gymuned, gyda'r cysylltiad cryf yna, a hefyd y ffaith bod eu byrddau nhw - . Dwi'n meddwl bod hynny yn rhywbeth hollbwysig. Dwi'n swnio fel pe bawn i'n gwneud fy hen swydd i rŵan, ond y gwir yw, beth oedd yn iach, roeddwn i'n teimlo, am eu llywodraethu nhw oedd y ffaith bod traean o'r byrddau fel arfer â thenantiaid arnyn nhw, felly roedden nhw'n rhan o'r broses lywodraethu, ac mae hwnna wedyn yn rhoi grym yn ôl i'r defnyddwyr. Dydy hynny ddim yn digwydd ymhob gwasanaeth cyhoeddus, wrth gwrs. So, mae yna her yn fanna, ond dwi'n meddwl bod yna rywbeth i'w adeiladu arno pan mae'n dod i'r cymdeithasau bach. Cyngor Ceredigion flynyddoedd yn ôl - roeddwn i'n methu coelio'r ffaith bod cyngor mor fach yn gyfrifol am tua thraean o'r cwynion roedden ni'n ffeindio yn erbyn llywodraeth leol yng Nghymru. Dŷn ni wedi gweithio efo nhw ac maen nhw wedi derbyn y cyngor, ac mae'r ymateb wedi bod yn bositif iawn, ac rydyn ni wedi gweld eu ffigurau nhw yn dod i lawr i lefel iach iawn sy'n adlewyrchu eu poblogaeth nhw. So, mae hwnna'n eithaf positif ac, wrth gwrs, dwi wedi bod yn falch iawn bob tro dwi wedi gweld ffigurau rhai o'r byrddau iechyd yn dod i lawr, a dwi'n gwybod bod rhai o'r byrddau yna wedi gwneud lot o waith o safbwynt gwerthoedd y bwrdd a thrio apelio mwy at y prif resymau maen nhw yna - trio sicrhau bod hwnna yn rhywbeth sy'n rhan bwysig sy'n rhedeg trwy'r diwylliant a'r ffordd maen nhw'n cyfathrebu â staff. Ond mae yna resymau penodol hefyd yn y gwasanaeth iechyd pam fod hwnna'n dal i ddigwydd, a dyna pam fuaswn i'n leicio gweld mwy o weithredu pan mae'n dod i adroddiad Keith Evans o rai blynyddoedd yn ôl, a dwi'n meddwl bod gan Katrin dystiolaeth i brofi'r pwynt yna.