English: A good question. What we've already seen - and our report makes reference to this - is an increase and an improvement in services in relation to the Welsh language, and an improvement in customer experience too. What isn't always apparent is consistency in that regard. We see services being provided across Wales by local authorities and other organisations, but they aren't as consistent in their use of the Welsh language as we would want, and they don't always reach the same quality levels. You have mentioned circumstances where, perhaps, correspondence doesn't include the necessary annexes, for example. So, there is work to be done to improve quality - there's no doubt about that. What that means is that organisations and institutions need to mainstream bilingualism in their day-to-day administration. And we have to recognise that we are talking about some very complex organisations. If you're talking about a local authority, it is hugely complex. And what we need to do is to standardise that planning in terms of bilingualism throughout the whole institution. I think that that is the pressure on the organisations and on us - to ensure that that does happen and that we remind them, through our one-to-one meetings with those organisations, through our training sessions and through our good practice seminars, that they need to think differently. And we need to maintain that pressure in a way that enables them to make progress, rather than simply securing compliance. What's the wording for that? Well, 'mainstreaming', 'internalisation'. That's what's needed so that it becomes part of the psyche of the organisation to think about bilingualism, rather than thinking, 'Right, plan a service', and then think, 'Oh, I have to get this translated now.' They need to think bilingually.
Welsh: Cwestiwn da. Beth rŷm ni wedi gweld yn barod - ac mae'n adroddiad ni'n cyfeirio at hynny - yw cynnydd a gwella mewn gwasanaethau o ran y Gymraeg, a gwella o ran profiad i'r defnyddiwr. Beth sydd ddim wastad i'w weld yw cysondeb yn hynny. Rŷm ni'n gweld gwasanaethau'n cael eu darparu ar draws Cymru gan awdurdodau lleol a gan gyrff, ond nid ydyn nhw mor gyson yn y Gymraeg ag y buasem ni'n ei dymuno, ac nid ydyn nhw wastad o'r un ansawdd. Rŷch chi wedi cyfeirio at sefyllfaoedd lle, efallai, nad yw'r ohebiaeth yn cynnwys yr atodiadau angenrheidiol. So, mae yna waith i wella ansawdd - nid oes cwestiwn am hynny. Beth mae hynny'n golygu yw bod angen i sefydliadau prif-ffrydio dwyieithrwydd yn eu gweinyddu o ddydd i ddydd. Ac mae'n rhaid inni gydnabod ein bod ni'n sôn am sefydliadau sydd yn gymhleth iawn. Os ŷch chi'n sôn am awdurdod lleol, mae'n sefydliad anhygoel o gymhleth. A beth sydd angen ei wneud yw cysoni'r cynllunio yna o ran dwyieithrwydd trwy'r sefydliad i gyd. Rydw i'n credu mai hynny yw'r pwysau ar y sefydliad a dyna yw'r pwysau arnom ni - i sicrhau bod hynny'n digwydd a bod ni'n eu hatgoffa nhw, trwy ein cyfarfodydd un-i-un gyda'r sefydliadau, trwy ein hyfforddiant a thrwy ein seminarau arferion da, fod angen iddyn nhw feddwl mewn ffordd wahanol. A chynnal y pwysau yna mewn ffordd sydd yn eu galluogi nhw i symud ymlaen yn hytrach na jest sicrhau cydymffurfiaeth. Beth yw'r geiriau hynny? 'Mewnoli', 'prif-ffrydio'. Dyna sydd angen ei wneud - ei fod e'n dod yn rhan o psyche y sefydliad i feddwl am ddwyieithrwydd, yn hytrach na meddwl, 'Reit, cynllunio gwasanaeth', a wedyn meddwl, 'O, mae'n rhaid i mi gyfieithu hwn nawr', ond meddwl yn ddwyieithog.