English: Can I thank the Minister for his statement this afternoon, and also to thank him for his own strenuous efforts during this very, very difficult time? I'd like to also acknowledge the broad spread of interventions by the Welsh Government and, indeed, their implementation in an efficient manner, particularly through the agencies of local government and the Development Bank of Wales. And I think we also want to acknowledge the great part that Business Wales is playing in this in giving such good information to companies out there. Talking about companies, Minister, the people of Wales are dependent upon many companies making their lives much better during this lockdown, but I'd like to bring your attention to a company that I believe is not doing this and is failing their customers during this crisis. I refer here to customers of SSE, which was previously SWALEC, the electricity supply company. Apparently, the failure of an electricity meter caused a customer to lose their electricity supply. They found it impossible to inform the company of this breakdown. I myself then attempted to contact the company using their website and a number of telephone numbers, including the number given to Western Power specifically for the coronavirus crisis, only to get on repeated occasions the message that the service was not available. There appears to be no emergency number available to SSE customers, or indeed any way of contacting them during an emergency. This customer has been without electricity for some 48 hours. Whilst it's not the case in this instance, this could have been a household where health aids depend on an electricity supply to function and these would have, of course, not worked, possibly putting lives at risk. Do you feel the failure of the company is acceptable in these matters?
Welsh: A gaf fi ddiolch i'r Gweinidog am ei ddatganiad y prynhawn yma, a diolch iddo hefyd am ei ymdrechion glew yn ystod yr amser anodd iawn hwn? Hoffwn gydnabod yn ogystal ehangder yr ymyriadau gan Lywodraeth Cymru a'r modd effeithlon y cawsant eu gweithredu yn wir, yn enwedig drwy gyfrwng llywodraeth leol a Banc Datblygu Cymru. Ac rwy'n meddwl ein bod hefyd am gydnabod y rhan fawr y mae Busnes Cymru yn ei chwarae yn hyn drwy roi gwybodaeth mor dda i gwmnïau ar lawr gwlad. Gan sôn am gwmnïau, Weinidog, mae pobl Cymru'n dibynnu ar lawer o gwmnïau i wneud eu bywydau gryn dipyn yn well yn ystod y cyfyngiadau symud, ond hoffwn dynnu eich sylw at gwmni nad yw'n gwneud hyn yn fy marn i, ac sy'n gwneud cam â'u cwsmeriaid yn ystod yr argyfwng hwn. Rwy'n cyfeirio yma at gwsmeriaid SSE, sef SWALEC yn flaenorol, y cwmni cyflenwi trydan. Mae'n debyg fod methiant mesurydd trydan wedi achosi i gwsmer golli ei gyflenwad trydan. Roeddent yn ei chael hi'n amhosibl hysbysu'r cwmni am y nam. Fe geisiais i gysylltu â'r cwmni wedyn gan ddefnyddio eu gwefan a nifer o rifau ffôn, gan gynnwys y rhif a roddwyd i Western Power yn benodol ar gyfer yr argyfwng coronafeirws, ond yr unig neges a gafwyd dro ar ôl tro oedd nad oedd y gwasanaeth ar gael. Ymddengys nad oes rhif argyfwng ar gael i gwsmeriaid SSE, nac unrhyw ffordd yn wir o gysylltu â hwy mewn argyfwng. Mae'r cwsmer hwn wedi bod heb drydan ers oddeutu 48 awr. Er nad yw hynny'n wir yn yr achos hwn, gallai fod wedi bod yn aelwyd lle mae cymhorthion iechyd yn ddibynnol ar gyflenwad trydan sy'n gweithio ac ni fyddai'r rhain wedi gweithio, wrth gwrs, gan beryglu bywydau o bosibl. A ydych chi'n teimlo bod methiant y cwmni yn dderbyniol yn y materion hyn?