English: Diolch, Llywydd. Next to issues with the NHS, the vast majority of my postbag consists of issues with social housing. Consistent issues with housing associations has led me to question who benefits from social housing. In my experience, it certainly isn't the tenant. When social housing was provided by local councils, they weren't driven by profits and, for the most part, responded to the needs of their tenants. When the wholesale transfer of council housing took place at the start of this decade and led to the creation of housing associations, it was supposed to herald a new era for social housing. Housing stock would be updated and maintained, and operating profits would be ploughed back into creating new housing stock, putting an end to five to 10-year waits for social housing. Unfortunately, this grand vision hasn't come to pass. Some parts of Wales have seen slight increases in housing stock, while others have seen decreases. We should have been building between 3,000 and 4,000 new social housing units a year. Over the last 10 years, only 6,000 new social housing units have been built. The quality of social housing has also not significantly improved. Less than 64 per cent of social housing is fully compliant with the Welsh housing quality standard. Almost 10 per cent is non-compliant: 21,000 families forced to live in housing deemed unfit. With all of this in mind, it is unsurprising that I have been inundated with complaints about the registered social landlords in my region. And the worst culprit I may name is Tai Tarian. Tai Tarian, formally Neath Port Talbot Homes, was created following the transfer of 9,200 council houses from Neath Port Talbot County Borough Council in 2011. Tai Tarian currently manages 8,978 properties. Last year, they announced the development of 37 new homes, 10 of which were being built upon a sheltered housing site consisting of 20 properties. Fourteen per cent of their properties are not fully compliant with the Welsh quality housing standard. Constituents have contacted me complaining about the length of time it takes to have repairs done. One constituent was told they would have to wait three years for repairs. And constituents have contacted me complaining about rising rents. Constituents have contacted me complaining about draconian increases in maintenance fees. In Hogan House, in Aberavon, a couple of the flats are privately owned. Tai Tarian are demanding over £6,000 from each of the residents for updates to Hogan House. How on earth is someone surviving on a meagre state pension supposed to find thousands of pounds they haven't budgeted for? For goodness' sake, this is a small flat, purchased by someone who sacrificed annual holidays and many other luxuries that some of us take for granted in order to own their own home. They are now being told that if they don't like it, they can either leave or sell their flat to Tai Tarian. And the cynic in me wonders if that's not the aim of the exercise: to bully private owners into leaving. Constituents have contacted me complaining about the failure to tackle anti-social behaviour, and I've been informed by two residents that they were attacked, separately. Rather than moving the problem tenant, the housing association asked if the victims would like to move. Constituents have contacted me complaining about the state of their properties following so-called improvements. One constituent got in touch to complain that the removal of balconies from the block of flats left their property in a dangerous state. And residents had complained to Tai Tarian, asking for the installation of safety barriers to prevent someone falling to their death. And twice Tai Tarian has ignored these requests. Over and over, tenants have told me that Tai Tarian have been obstructive, objectionable and oftentimes downright abusive. I have been calling on the leadership at Tai Tarian since last year to furnish me with copies of their training records for front-line staff in order to ascertain what training they receive with regard to treating tenants with dignity and respect - something that we uphold in this Chamber. To date, I have been met with radio silence. In contrast, I had an issue with Coastal Housing that was handled completely differently by that organisation. One of my constituents had complained about the lack of disabled access caused by the lack of maintenance - overgrown brambles and excessive pavement drops were severely limiting wheelchair access. On a walk through, I also witnessed hundreds of discarded petrol, oil and anti-freeze containers. When I submitted the photographic evidence to Coastal Housing, the issues were quickly resolved. However, it shouldn't have taken the intervention of a politician for tenants to get their issues resolved, but at least Coastal Housing acted, unlike Tai Tarian. All the while this has been going on, Tai Tarian made a profit £5.8 million. Of course, they don't call it profit; it's an 'operating surplus'. But that's after you factor in the directors' pay: the chief executive earns more than the First Minister and the senior directors earn more than twice the salary of a GP. So, I ask you who benefits from social housing. It's supposed to be the tenants, it's supposed to be those desperately in need of housing and it's supposed to be young people living in poverty. Instead, all my constituents see is social housing being used to enrich a few people at the expense of everyone else. Registered social landlords operating as not-for-profit organisations have the potential to help reduce poverty by ensuring a ready supply of high-quality housing that is energy efficient and thereby guarantees cheaper rents and lower fuel bills. Many registered social landlords do this and so much more, but not all are so well run and not all housing associations treat their tenants with the dignity and respect that they deserve, and not enough of them put the needs of these tenants first. This has to change. We are facing a housing crisis of epic proportions over the coming decades, and we can't afford for housing associations to do the bare minimum. The Welsh Government must impose a set of requirements upon registered social landlords to ensure that they improve existing housing stock and build the 3,000 to 4,000 new homes needed each year and every year, whilst not exploiting existing tenants. It's high time that the tenants were the sole beneficiaries of social housing. I ask Tai Tarian, please, to look at the way that they are treating these tenants. These tenants are on basic minimum wages, salaries and so on, and they deserve dignity and respect, which they're not receiving, and so many have contacted me that it can't be just one or two. Thank you.
Welsh: Diolch, Lywydd. Ochr yn ochr â materion yn ymwneud â'r GIG, mae'r rhan fwyaf o fy mag post yn cynnwys materion yn ymwneud â thai cymdeithasol. Mae problemau cyson gyda chymdeithasau tai wedi fy arwain i holi pwy sy'n elwa o dai cymdeithasol. Yn fy mhrofiad i, yn sicr nid yw'r tenant yn elwa. Pan oedd tai cymdeithasol yn cael eu darparu gan gynghorau lleol, nid elw oedd yn eu gyrru, ac ar y cyfan, roeddent yn ymateb i anghenion eu tenantiaid. Pan gafodd tai cyngor eu trosglwyddo ar raddfa eang ar ddechrau'r degawd hwn gan arwain at greu cymdeithasau tai, roedd i fod yn ddechrau cyfnod newydd ar dai cymdeithasol. Byddai'r stoc dai'n cael ei diweddaru a'i chynnal, ac elw gweithredu'n cael ei ailfuddsoddi i greu stoc dai newydd, gan roi diwedd ar y rhestrau aros o bump i 10 mlynedd am dai cymdeithasol. Yn anffodus, ni wireddwyd y weledigaeth fawr hon. Gwelodd rhai rhannau o Gymru gynnydd bychan yn y stoc dai, tra bod eraill wedi gweld y stoc dai'n lleihau. Dylem fod wedi bod yn adeiladu rhwng 3,000 a 4,000 o unedau tai cymdeithasol newydd bob blwyddyn. Dros y 10 mlynedd diwethaf, dim ond 6,000 o unedau tai cymdeithasol newydd a adeiladwyd. Nid yw ansawdd tai cymdeithasol wedi gwella'n sylweddol ychwaith. Mae llai na 64 y cant o dai cymdeithasol yn cydymffurfio'n llawn â safon ansawdd tai Cymru. Mae bron 10 y cant yn methu cydymffurfio: 21,000 o deuluoedd sy'n gorfod byw mewn tai y bernir eu bod yn anaddas. Gyda hyn oll mewn golwg, nid yw'n syndod fy mod yn cael llu o gwynion am landlordiaid cymdeithasol cofrestredig yn fy rhanbarth. A'r tramgwyddwr gwaethaf rwyf am ei enwi yw Tai Tarian. Crëwyd Tai Tarian, Cartrefi Castell-nedd Port Talbot yn ffurfiol, yn dilyn trosglwyddo 9,200 o dai cyngor gan Gyngor Bwrdeistref Sirol Castell-nedd Port Talbot yn 2011. Mae Tai Tarian ar hyn o bryd yn rheoli 8,978 eiddo. Y llynedd, cyhoeddasant eu bod yn datblygu 37 o gartrefi newydd, gyda 10 ohonynt yn cael eu hadeiladu ar safle tai gwarchod sy'n cynnwys 20 eiddo. Nid yw 14 y cant o'u heiddo'n cydymffurfio'n llawn â safon ansawdd tai Cymru. Mae etholwyr wedi cysylltu â mi yn cwyno ynglŷn â faint o amser y mae'n ei gymryd i gael gwaith atgyweirio wedi'i wneud. Dywedwyd wrth un etholwr y byddai'n rhaid iddynt aros am dair blynedd am waith atgyweirio. Ac mae etholwyr wedi cysylltu â mi yn cwyno am renti cynyddol. Mae etholwyr wedi cysylltu â mi yn cwyno ynglŷn â'r codiadau didostur yn y ffioedd cynnal a chadw. Yn Hogan House, yn Aberafan, mae un neu ddau o'r fflatiau mewn dwylo preifat. Mae Tai Tarian yn mynnu dros £6,000 gan bob un o'r trigolion am waith ailwampio ar Hogan House. Sut ar y ddaear y mae rhywun sy'n byw ar bensiwn pitw'r wladwriaeth i fod i ddod o hyd i filoedd o bunnoedd nad ydynt wedi cyllidebu ar ei gyfer? Er mwyn popeth, fflat bach yw hwn, a brynwyd gan rywun a aberthodd wyliau blynyddol a llawer o foethau eraill y bydd rhai ohonom yn eu cymryd yn ganiataol er mwyn bod yn berchen ar eu cartref eu hunain. Dywedir wrthynt yn awr os nad ydynt yn hoffi hynny, gallant naill ai adael neu werthu eu fflat i Tai Tarian. Ac mae'r sinig ynof yn meddwl tybed ai dyna yw'r nod: bwlio perchnogion preifat i adael. Mae etholwyr wedi cysylltu â mi yn cwyno am fethiant i fynd i'r afael ag ymddygiad gwrthgymdeithasol, a chlywais gan ddau o'r trigolion fod rhywun wedi ymosod arnynt, ar wahân. Yn hytrach na symud y tenant problemus, gofynnodd y gymdeithas dai os hoffai'r dioddefwyr symud. Mae etholwyr wedi cysylltu â mi yn cwyno am gyflwr eu heiddo yn sgil gwelliannau honedig. Cysylltodd un etholwr â mi i gwyno bod cael gwared ar y balconïau oddi ar y bloc o fflatiau wedi gadael eu heiddo mewn cyflwr peryglus. Ac roedd preswylwyr wedi cwyno wrth Tai Tarian, yn gofyn am osod rhwystrau diogelwch i atal rhywun rhag syrthio i'w marwolaeth. A ddwywaith, anwybyddodd Tai Tarian y ceisiadau hyn. Drosodd a throsodd, mae tenantiaid wedi dweud wrthyf fod Tai Tarian wedi bod yn rhwystrol, yn annymunol ac yn aml iawn yn gwbl sarhaus. Rwyf wedi bod yn gofyn i arweinwyr Tai Tarian ers y llynedd am gopïau o'u cofnodion hyfforddi ar gyfer staff rheng flaen er mwyn canfod pa hyfforddiant y maent yn ei gael mewn perthynas â thrin tenantiaid ag urddas a pharch - rhywbeth yr ydym yn cydymffurfio ag ef yn y Siambr hon. Hyd yma, ni chefais unrhyw fath o ymateb. Mewn cyferbyniad, cododd problem gyda Coastal Housing a gafodd ei thrin yn hollol wahanol gan y sefydliad hwnnw. Roedd un o fy etholwyr wedi cwyno am y diffyg mynediad i'r anabl a achoswyd gan ddiffyg gwaith cynnal a chadw - roedd mieri wedi tyfu'n wyllt a phalmentydd rhy uchel yn cyfyngu ar fynediad i gadeiriau olwyn. Wrth gerdded trwodd, gwelais gannoedd o hen gynwysyddion petrol, olew a hylif gwrth-rewi. Pan gyflwynais dystiolaeth ffotograffig i Coastal Housing, cafodd y problemau eu datrys yn gyflym. Fodd bynnag, ni ddylai fod wedi cymryd ymyrraeth gan wleidydd i denantiaid gael eu problemau wedi'u datrys, ond o leiaf fe wnaeth Coastal Housing weithredu, yn wahanol i Tai Tarian. Tra oedd hyn yn digwydd, gwnaeth Tai Tarian elw o £5.8 miliwn. Wrth gwrs, nid ydynt yn ei alw'n elw; 'gwarged gweithredu' ydyw. Ond mae hynny ar ôl ichi ystyried cyflog y cyfarwyddwyr: mae'r prif weithredwr yn ennill mwy na'r Prif Weinidog a'r uwch gyfarwyddwyr yn ennill mwy na dwywaith cyflog meddyg teulu. Felly, gofynnaf i chi pwy sy'n elwa o dai cymdeithasol. Y tenantiaid sydd i fod i elwa, y rhai sydd mewn angen dybryd am dai, a phobl ifanc sy'n byw mewn tlodi. Yn lle hynny, y cyfan y mae fy etholwyr yn ei weld yw tai cymdeithasol yn cael eu defnyddio i wneud ychydig o bobl yn gyfoethog ar draul pawb arall. Mae gan landlordiaid cymdeithasol cofrestredig sy'n gweithredu fel sefydliadau dielw botensial i helpu i leihau tlodi drwy sicrhau cyflenwad parod o dai o ansawdd uchel sy'n effeithlon o ran eu defnydd o ynni ac sydd felly'n gwarantu rhenti rhatach a biliau tanwydd is. Mae llawer o landlordiaid cymdeithasol cofrestredig yn gwneud hyn a chymaint mwy, ond nid yw'r cyfan yn cael eu gweithredu cystal ac nid yw pob cymdeithas dai yn trin eu tenantiaid gyda'r urddas a'r parch y maent yn eu haeddu, ac nid oes digon ohonynt yn rhoi anghenion y tenantiaid hyn yn gyntaf. Rhaid i hyn newid. Rydym yn wynebu argyfwng tai anferthol dros y degawdau nesaf, ac ni allwn fforddio gweld cymdeithasau tai yn gwneud cyn lleied. Rhaid i Lywodraeth Cymru osod set o ofynion ar landlordiaid cymdeithasol cofrestredig i sicrhau eu bod yn gwella'r stoc dai bresennol ac yn adeiladu'r 3,000 i 4,000 o gartrefi newydd sydd eu hangen bob blwyddyn, heb gamfanteisio ar denantiaid presennol. Mae'n hen bryd sicrhau mai tenantiaid yn unig sy'n cael budd o dai cymdeithasol. Gofynnaf i Tai Tarian, os gwelwch yn dda, i edrych ar y ffordd y maent yn trin y tenantiaid hyn. Yr isafswm cyflog a thâl sylfaenol ac ati y mae'r tenantiaid hyn yn ei gael, ac maent yn haeddu urddas a pharch, ac nid ydynt yn eu cael, ac mae cynifer ohonynt wedi cysylltu â mi fel na all fod yn un neu ddau achos yn unig. Diolch.