Annals for Hospitalists Inpatient Notes - Patient Experience as a Health Care Value Domain in Hospitals
Authors: Patrick P. Kneeland, Marisha Burden
Journal: Annals of Internal Medicine (2018)

Web Exclusives20 March 2018Annals for Hospitalists Inpatient Notes - Patient Experience as a Health Care Value Domain in HospitalsPatrick P. Kneeland, MD and Marisha Burden, MDPatrick P. Kneeland, MDUniversity of Colorado Hospital, Aurora, Colorado (P.P.K.) and Marisha Burden, MDDenver Health, Denver, Colorado (M.B.)Author, Article, and Disclosure Informationhttps://doi.org/10.7326/M18-0231 SectionsAboutFull TextPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareFacebookTwitterLinkedInRedditEmail Patient experience is a keystone of high-value care and a pillar of the Centers for Medicare & Medicaid Services (CMS) value-based purchasing program. Although most hospitalists are attracted to the idea of providing excellent care, many have not had the opportunity to explore the concept of patient experience as a marker of value. This Inpatient Notes discusses the importance of a shared definition of patient experience, provides a brief description of the Hospital Consumer Assessment of Hospitals and Providers Survey (HCAHPS) as the primary CMS metric for the inpatient experience, and emphasizes the need for innovation in measuring and improving ...References1. Rudolph MA. Defining patient experience: "everything we say and do." The Hospitalist. January 2016. Accessed at www.the-hospitalist.org/hospitalist/article/121917/defining-patient-experience-everything-we-say-and-do on 6 October 2017. Google Scholar2. Wolf JA, Niederhauser V, Marshburn D,Vela SL. Defining patient experience. Patient Experience Journal. 2014;1. Accessed at http://pxjournal.org/journal/vol1/iss1/3 on 21 February 2018. Google Scholar3. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3. [PMID: 23293244] doi:10.1136/bmjopen-2012-001570 CrossrefMedlineGoogle Scholar4. HCAHPS Fact Sheet. Accessed at www.hcahpsonline.org/Files/HCAHPS_Fact_Sheet_June_2015.pdf on 7 October 2017. Google Scholar5. Boissy A, Windover AK, Bokar D, Karafa M, Neuendorf K, Frankel RM, et al. Communication skills training for physicians improves patient satisfaction. J Gen Intern Med. 2016;31:755-61. [PMID: 26921153] doi:10.1007/s11606-016-3597-2 CrossrefMedlineGoogle Scholar Author, Article, and Disclosure InformationAffiliations: University of Colorado Hospital, Aurora, Colorado (P.P.K.)Denver Health, Denver, Colorado (M.B.)Disclosures: Dr. Kneeland reports receiving compensation for teaching and facilitation from the Institute for Healthcare Excellence, outside the submitted work. Authors not named here have disclosed no conflicts of interest. Disclosures can also be viewed at www.acponline.org/authors/icmje/ConflictOfInterestForms.do?msNum=M18-0231.Requests for Single Reprints: Patrick P. Kneeland, MD, University of Colorado Health–Anschutz Inpatient Pavilion, 12605 East 16th Avenue, Aurora, Colorado 80045; e-mail, patrick.[email protected]edu. PreviousarticleNextarticle Advertisement FiguresReferencesRelatedDetailsSee AlsoAnnals for Hospitalists - 20 March 2018 David H. Wesorick and Vineet Chopra Metrics Cited byPatient preferences and choices as a reflection of trust—A cluster analysis comparing postsurgical perceptions in a private and a public hospitalOptimizing the Patient Telemedicine Experience in an Orthopaedic ClinicWhat Do Patients Want? A Qualitative Analysis of Patient, Provider, and Administrative Perceptions and Expectations About Patients' Hospital StaysPerspectives on Patient Experience: A National Survey of HospitalistsEffective nurse leader rounding improves the patient experience 20 March 2018Volume 168, Issue 6Page: HO2-HO3KeywordsDisclosureEmotionsForecastingHealth careHospitalistsInpatientsMedicarePatient advocacyPatientsSafety ePublished: 20 March 2018 Issue Published: 20 March 2018 Copyright & PermissionsCopyright © 2018 by American College of Physicians. All Rights Reserved.PDF downloadLoading ...