Evaluating Open Access: Problems with the Program or the Studies?
Authors: Chris Salisbury
Journal: Annals of Internal Medicine (2008)

Letters16 December 2008Evaluating Open Access: Problems with the Program or the Studies?Chris Salisbury, MDChris Salisbury, MDFrom the University of Bristol, Bristol, BS8 2AA, United Kingdom.Search for more papers by this authorAuthor, Article, and Disclosure Informationhttps://doi.org/10.7326/0003-4819-149-12-200812160-00015 SectionsAboutFull TextPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareFacebookTwitterLinkedInRedditEmail TO THE EDITOR:Mehrotra and colleagues (1) describe the difficulties experienced by 6 primary care practices in Boston seeking to implement open-access scheduling. In England, practices have been strongly encouraged to implement advanced access (based on open-access scheduling) after the positive experiences reported by Murray and Berwick (2) in the United States. Practices were given financial incentives to offer people an appointment within 48 hours. A primary care collaborative was established, and “access facilitators” were used in each local area to help practices work together to introduce advanced access.We did a comprehensive evaluation of this initiative in a before-and-after ...References1. Mehrotra A, Keehl-Markowitz L, and Ayanian JZ. Implementing open-access scheduling of visits in primary care practices: a cautionary tale. Ann Intern Med. 2008;148:915-22 LinkGoogle Scholar2. Murray M and Berwick DM. Advanced access: reducing waiting and delays in primary care. JAMA. 2003;289:1035-40. [PMID: 12597760] CrossrefMedlineGoogle Scholar3. Salisbury C, Montgomery AA, Simons L, Sampson F, Edwards S, Baxter H, et al. Impact of Advanced Access on access, workload, and continuity: controlled before-and-after and simulated-patient study. Br J Gen Pract. 2007;57:608-14. [PMID: 17688754] MedlineGoogle Scholar4. Salisbury C, Goodall S, Montgomery AA, Pickin DM, Edwards S, Sampson F, et al. Does Advanced Access improve access to primary health care? Questionnaire survey of patients. Br J Gen Pract. 2007;57:615-21. [PMID: 17688755] MedlineGoogle Scholar5. Murray M, Bodenheimer T, Rittenhouse D, and Grumbach K. Improving timely access to primary care: case studies of the advanced access model. JAMA. 2003;289:1042-6. [PMID: 12597761] CrossrefMedlineGoogle Scholar6. Pope C, Banks J, Salisbury C, and Lattimer V. Improving access to primary care: eight case studies of introducing Advanced Access in England. J Health Serv Res Policy. 2008;13:33-9. [PMID: 18325154] CrossrefMedlineGoogle Scholar Author, Article, and Disclosure InformationAuthors: Chris Salisbury, MDAffiliations: From the University of Bristol, Bristol, BS8 2AA, United Kingdom.Disclosures: None disclosed. PreviousarticleNextarticle Advertisement FiguresReferencesRelatedDetailsSee AlsoImplementing Open-Access Scheduling of Visits in Primary Care Practices: A Cautionary Tale Ateev Mehrotra , Lori Keehl-Markowitz , and John Z. Ayanian Evaluating Open Access: Problems with the Program or the Studies? Arthur L. Kellermann Evaluating Open Access: Problems with the Program or the Studies? Ateev Mehrotra , Lori Keehl-Markowitz , and John Z. Ayanian Evaluating Open Access: Problems with the Program or the Studies? Mark F. Murray Evaluating Open Access: Problems with the Program or the Studies? Daren R. Anderson Metrics 16 December 2008Volume 149, Issue 12 Page: 910 Keywords Elderly Motivation ePublished: 16 December 2008 Issue Published: 16 December 2008 Copyright & PermissionsCopyright © 2008 by American College of Physicians. All Rights Reserved.PDF downloadLoading ...