Product: Docking Station, USB C Docking Station, OKX USB C Laptop Hub Adapter 12-in-1 with Dual 4K HDMI, DP, Ethernet, PD 3.0, USB-C, 4 USB-A, SD/TF Card Reader, Compatible for Thunderbolt3 MacBook &Windows
Brand: OKX
Color: Blue
To use this product, Pls make sure your host with USB C port supports DisplayPort Alt Mode (USB 3.1 Gen2 Type-C).

Video Display Problem
1. Make sure the host USB-C port from your device must support DisplayPort Alt Mode.
2. Try a different laptop and HDMI cable to see if the issue still persists, use HDMI2.0/DP1.2 and above cables for optimum performance.
3. Plug your HDMI cable directly into your device and see if you get a stable connection. If you can't get a stable connection, then the problem is with your HDMI cable.
4. Pls adjust the resolution to 1080P to check whether the external monitor can be recognized.

Network Port Problem
1. First connect the network cable to the hub's ethernet port, and then connect this type c hub to the computer.
2. Reinstall the Ethernet driver.
3. Try this device with a different computer / ethernet cable and see if the issue persists.

USB Accessories Disabled Solutions 
If you experiencing the problem: 
Solution 1. Please unplug and re-plug 
Solution 2. Reset the SMC of your device
【Plug and Play】No driver required. OKX USB C Hub integrates 12 ports in one, with only one cable to solve the problem of lack of ports on your laptop. To use this product, please make sure your host with USB 3.1 Gen2 Type-C port supports DisplayPort Alt Mode and Power Delivery. The usb c hub is incompatible with the USB-A to USB-C Adapter.
【Triple Display for Windows】Only Windows supports triple display. macOS does not support triple display. It only support mirror mode and dual mode (the three external monitors show the same, but different from the host). HDMI and DP ports support resolution up to 4K@30Hz, and lower resolutions will be displayed at 60Hz, bring you cinema-like visual feast. Note: When three external monitors are connected at the same time, the Windows host will be black screen.
【Gigabit Ethernet & Super-speed Transmission】Access the Internet more instantly and steadily via Gigabit Ethernet port (supporting 10/100/1000Mbps speed), bring you 1G movies in a few minutes. Two USB A 3.0 and USB Type-C ports support data transmission up to 5Gbps, USB 2.0 port provides a more stable Bluetooth connection for wireless devices, such as: wireless mouse, wireless keyboard, etc. Note: USB-C 3.0 does not support video transmission.
【Broad Compatibility】Support Windows 7/8/8.1/10, macOS X 10. 6, Linux 2. 6. 14 or late operating System. Compatible with the latest laptops and smart devices with USB-C 3.1 Gen2 port: MacBook 2015 -2019, MacBook Pro 2016-2019, Dell 8930, Dell XPS 13" 9350/9360/9370, Lenovo Yoga 720 13", ect.
【Massive Docking Station】OKX 12 in 1 docking station equipped with dual 4K HDMI, DP, Gigabit Ethernet, 2 super-speed USB 3.0, 2 stable USB 2.0, USB-C 3.0 for data transmission and charging peripheral devices, type c PD3.0 charging port, and SD & TF card slot. Powerful but compact and light, it's the most ideal device for work. And with 18-month warranty and 30-day trial.

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