USER
Hey Lori I'm driving to a meeting right now, can you schedule a car appointment for me at Intelligent Auto Solutions?
Intelligent Auto Solutions
auto_repair.name.store
auto_repair.name.store
ASSISTANT
Sure, what's the number?
USER
You can just go online and book it while I'm on the phone right now. 
ASSISTANT
Awesome, what day works best for you? They have Wednesday afternoon,, Thursday morning & Thursday afternoon available.
Wednesday
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auto_repair.date.appt
afternoon
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auto_repair.time.appt
auto_repair.time.appt
auto_repair.time.appt
Thursday
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auto_repair.date.appt
auto_repair.date.appt
auto_repair.date.appt
morning
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auto_repair.time.appt
USER
I think I need to go sooner, it's starting to get louder. 
ASSISTANT
Okay, let me see what they have sooner.
USER
Thank you.
ASSISTANT
They have tomorrow morning at 9:15 or tomorrow afternoon at 1:45. Or the following day at 11:45 in the morning.
tomorrow
auto_repair.date.appt
auto_repair.date.appt
auto_repair.date.appt
auto_repair.date.appt
morning at 9:15
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auto_repair.time.appt
afternoon at 1:45
auto_repair.time.appt
auto_repair.time.appt
11:45 in the morning
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auto_repair.time.appt
USER
Let's do tomorrow morning at 9:15, I'll just be in late to the office.
tomorrow
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auto_repair.date.appt
morning at 9:15
auto_repair.time.appt
auto_repair.time.appt
ASSISTANT
Okay sounds good, they are asking me what the make, model and year of your car are?
USER
It is a 2017 Lincoln MKZ.
2017
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auto_repair.year.vehicle.accept
Lincoln MKZ
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auto_repair.name.vehicle.accept
ASSISTANT
Okay, and now I need a detailed description of what is wrong.
USER
When I go to turn to the left my steering wheel starts vibrating and then in the end of the turn it makes a loud rubbing sound.
When I go to turn to the left my steering wheel starts vibrating
auto_repair.reason.appt.accept
When I go to turn to the left my steering wheel starts vibrating and then in the end of the turn it makes a loud rubbing sound
auto_repair.reason.appt.accept
the end of the turn it makes a loud rubbing sound
auto_repair.reason.appt
ASSISTANT
Okay, I couldn't type all of that as fast as you said that. Can you repeat what you said happens after you turn?
USER
At the end of my turn it makes a loud rubbing sound.
At the end of my turn it makes a loud rubbing sound
auto_repair.reason.appt
At the end of my turn it makes a loud rubbing sound.
auto_repair.reason.appt.accept
ASSISTANT
Okay, got it. Were you in a collision or solo automobile accident recently?
USER
No I haven't been but I did let my son borrow my car yesterday.
ASSISTANT
Uh-oh. Well hopefully it's nothing. Okay so I got your appointment all booked for you. There is a $45 upfront inspection fee, as well.
USER
Thank you Lori, sounds good. Can you just confirm all the information with me?
ASSISTANT
Yes of course let me look at the verification email. 
USER
Okay no problem
ASSISTANT
Your appointment is tomorrow at 9:15 am, at Intelligent Auto Solutions.
tomorrow
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auto_repair.date.appt.accept
9:15 am
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auto_repair.time.appt.accept
Intelligent Auto Solutions
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auto_repair.name.store.accept
USER
Thanks Lori.
ASSISTANT
No problem Sam, I also went ahead and left the following info for contact, Samantha Gains at 465-555-9654.
Sam
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Samantha Gains
auto_repair.name.customer
auto_repair.name.customer
USER
Perfect! Can you switch it to my personal cell, Samantha Gains at 465-555-3145
Samantha Gains
auto_repair.name.customer.accept
auto_repair.name.customer.accept
ASSISTANT
You got it.
USER
Alright, you have a great rest of your day Lori.