USER
Hi, is it the honda dealer?
ASSISTANT
Yes, how may I help you?
USER
I need to to come in for a repair.
ASSISTANT
Ok. Let me direct you to service department 
USER
Thanks.
ASSISTANT
Hi, this is Todd, what's your name and how may help you?
USER
I am Jake. I was late 2 weeks for an oil change. Now many alerts show on the dash board.
Jake.
auto_repair.name.customer
Jake
auto_repair.name.customer
late 2 weeks for an oil change
auto_repair.reason.appt
oil change
auto_repair.reason.appt
ASSISTANT
Ok, Jake, tell me what are those lights?
Jake
auto_repair.name.customer
auto_repair.name.customer
USER
They are oil change light, check engine light, steering wheel light and brakes, all together
They are oil change light, check engine light, steering wheel light and brakes, all together
auto_repair.reason.appt.accept
oil change light
auto_repair.reason.appt.accept
check engine light
auto_repair.reason.appt.accept
steering wheel light and brakes
auto_repair.reason.appt.accept
ASSISTANT
How long has it been like this?
USER
Since yesterday afternoon.
yesterday
auto_repair.date.appt
afternoon.
auto_repair.time.appt
ASSISTANT
Ok. Today is Monday. Can you come in Wednesday morning 8:00am
Monday
auto_repair.date.appt
Wednesday
auto_repair.date.appt
auto_repair.date.appt
morning 8:00am
auto_repair.time.appt
8:00am
auto_repair.time.appt
USER
Can you make it later today, Todd?
today
auto_repair.date.appt.reject
auto_repair.date.appt.reject
ASSISTANT
Sorry Jake, we can't. We are all booked up.
Jake
auto_repair.name.customer
auto_repair.name.customer.accept
USER
Can I drop it later today? So I don't have to come in tomorrow.
today
auto_repair.date.appt
auto_repair.date.appt
tomorrow.
auto_repair.date.appt
ASSISTANT
Sure.
USER
Do you have shuttle to bring me back home? 
ASSISTANT
Yes, we do. 
USER
What time the shuttle stops the service?
ASSISTANT
5:00pm
5:00pm
auto_repair.time.appt
USER
I will ask my boss to leave early today to drop the car.
today
auto_repair.date.appt
ASSISTANT
Good idea, Jake. Please make the appointment online asap to hold your spot.
Jake
auto_repair.name.customer.accept
asap
auto_repair.time.appt.accept
USER
Sure, thanks, Todd.
ASSISTANT
I will see you later. 