USER
Hi, I have an emergency and need to have my car looked at
ASSISTANT
I'm sorry to hear that, what's wrong with your car?
USER
When I turn the key to the off position the vehicle won't stop.
When I turn the key to the off position the vehicle won't stop
auto_repair.reason.appt.accept
I turn the key to the off position the vehicle won't stop
auto_repair.reason.appt.accept
ASSISTANT
Do you mean the motor won't stop or it lurches forward?
USER
The motor won't shut off. I'm afraid to leave the car running in my garage. It is dangerous.
The motor won't shut off
auto_repair.reason.appt
ASSISTANT
I understand. Where would you like to take the vehicle?
USER
I want to take it to Intelligent Auto Solutions.
Intelligent Auto Solutions
auto_repair.name.store
auto_repair.name.store
ASSISTANT
When do you want to bring the vehicle there?
USER
I want to go first thing this morning at 7 a.m.
this morning
auto_repair.date.appt
morning at 7 a.m
auto_repair.time.appt.reject
7 a.m
auto_repair.time.appt
ASSISTANT
Ok.. let me see if there is an appointment.
USER
Thanks, please.
ASSISTANT
There is nothing until 9 a.m. at Intelligent Auto Solutions.
9 a.m
auto_repair.time.appt
auto_repair.time.appt
Intelligent Auto Solutions
auto_repair.name.store.accept
auto_repair.name.store.accept
USER
Can I leave the vehicle there and get a loaner car?
ASSISTANT
Yes, they have that sort of service. Would you like to do that.
USER
Yes please. I'd feel better if they had the vehicle there to monitor it.
ASSISTANT
Ok.. I'll schedule the appointment. It will show up as a 9 a.m. appointment for today but I'll note that you will drop it off first thing this morning.
9 a.m.
auto_repair.time.appt.accept
9 a.m
auto_repair.time.appt.accept
today
auto_repair.date.appt.accept
auto_repair.date.appt
this morning
auto_repair.time.appt
morning
auto_repair.time.appt
USER
Please, and note that I need a loaner car to drive today.
today
auto_repair.date.appt.accept
ASSISTANT
Yes, I'll note that. The charge to look at the vehicle and diagnose the problem is 89.00 and that can be applied to the repair charge of the auto. Is it still the White Silverado pickup 2012 model?
White Silverado
auto_repair.name.vehicle.accept
auto_repair.name.vehicle.accept
2012
auto_repair.year.vehicle.accept
auto_repair.year.vehicle.accept
USER
Yes, that's the same one we scheduled the appointment for at the same place. They should have a record.
ASSISTANT
Yes, that's what's showing up under your phone/name.
USER
Great, please schedule this and have them Text when they figure out what it is so I can decide what to do.
ASSISTANT
Ok. You are scheduled. I hope the repair is good.
You are scheduled
auto_repair.appointment.accept
USER
Thank you.