USER
Hi, it’s me. I’m having car trouble.
I’m having car trouble
auto_repair.reason.appt
ASSISTANT
Uh-oh. What’s wrong?
USER
My car is very shaky when it’s idling.
My car is very shaky when it’s idling
auto_repair.reason.appt.accept
car is very shaky when it’s idling
auto_repair.reason.appt.accept
ASSISTANT
Ok.
USER
It seems like it’s going to die but it never quite shuts down completely.
It seems like it’s going to die but it never quite shuts down completely
auto_repair.reason.appt.accept
ASSISTANT
Got it. Who should I call?
USER
Reach out to Intelligent Auto Solutions and tell them I need to come in now.
Intelligent Auto Solutions
auto_repair.name.store.accept
auto_repair.name.store.accept
ASSISTANT
I’ll get them on the line. They’re saying you’ll need an appointment.
USER
Can I get one in the next hour?
ASSISTANT
They have nothing left for today but they can schedule one for 7:00am tomorrow, when they open.
today
auto_repair.date.appt
7:00am
auto_repair.time.appt
auto_repair.time.appt.accept
tomorrow
auto_repair.date.appt.accept
auto_repair.date.appt
USER
I can’t wait that long. Can you tell them I can bring it in in five minutes and that it’s an emergency?
five minutes
auto_repair.time.appt.accept
ASSISTANT
Hold on. Ok, they’ll squeeze you in if you can come over immediately.
USER
Terrific.
ASSISTANT
Can I get your car’s information?
USER
Sure, it’s a 2018 BMW X1
2018
auto_repair.year.vehicle
auto_repair.year.vehicle
BMW X1
auto_repair.name.vehicle
auto_repair.name.vehicle
ASSISTANT
Ok, a 2018 BMW X1 with idling problems.
2018
auto_repair.year.vehicle.accept
auto_repair.year.vehicle.accept
BMW X1
auto_repair.name.vehicle.accept
auto_repair.name.vehicle.accept
idling problems
auto_repair.reason.appt
auto_repair.reason.appt.accept
USER
Correct.
ASSISTANT
Ok, they’re expecting you in a few minutes. The fee for the diagnostic test will be $190.
USER
Ok, got it. Thank you so much.
ASSISTANT
You’re welcome. Good luck.