using queuing theory to predict organizational metrics
Most existing organizational design processes focus on either the qualitative or domain-independent features of candidate designs. This paper demonstrates the significance of domain-specific features through an examination of an organizationally-driven information retrieval network. The behavior of a distributed search process and the consequences of hierarchical control are described. A model capable of predicting these characteristics is created in the ODML framework using techniques from queuing theory. This model can be used to guide the search for an appropriate design.
queuing theory organizational modeling organizations hierarchical systems quantitative modeling