CHARGEBACK AND MATURITY OF IS USE
A survey of IS executives was conducted to assess their use of chargeback systems and the maturity of IS management and use. The majority of respondents reported the use of some form of chargeback system that recovered the costs of providing IS services. Findings indicate a positive relationship between sophisticated chargeback systems and most measures of maturity of IS management and use. However, a significant negative relationship was found between level of chargeback and measures of strategic use of IS.
chargeback is management levels of chargeback is maturity is cost recovery value of information is stages of maturity strategic is irm strategic management end user involvement