a user interface for online assistance
This paper describes a software user interface that enables programmers to provide and maintain online aids in an interactive system. Through the interface, users are given a set of consistent and unobtrusive aids that display summary information, command descriptions, explanations of error messages, and other online documentation. The interface is presented here from the views of both the end-user and the programmer.
users user interfaces interfaces online assistance online paper software programmer maintainability interactive systems consistency informal explanation errors message online documentation documentation views end-user training man-machine communication computer assisted instruction human factors ease of use