Using a qualitative research method for building a software maintenance methodology
This article explains our experience of using Action Research to develop a software maintenance methodology involving two organizations: a group of university researchers and a software services organization. The concept of 'methodology' comprises a wide set of elements whose identification, definition and integration is not a trivial task, due to the magnitude of the project and to the different nature of the organizations. The use of Action Research was a key factor in the progress of the research and has been essential in the adoption of the methodology within the software services organization. Copyright (C) 2002 John Wiley Sons, Ltd.
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