Towards healthcare business intelligence in long-term care: An explorative case study in the Netherlands
Long-term care in the Netherlands costs doubled to 27billion in the last decade. Customer experience is the number one information need but no data are available. Staffing wrt Care Intensity Packages (ZZP) is the most important indicator. For 68.9% of the clients with a risk of depression, there is no adequate follow-up. A falling risk of 90.63% results from a combined incontinence and medication risk.
healthcare business intelligence long-term care knowledge discovery data mining crisp-dm