Universal access to awareness information: using smart artefacts to mediate awareness in distributed teams
This paper presents a set of design recommendations for team awareness systems based on fundamental social and technical requirements. The work was motivated by recurring usability problems identified in evaluations of state-of-the-art awareness systems. Based on these findings, it is argued that the limited success of existing systems is mostly caused by conceptual shortcomings, which can be overcome by adhering to a set of design recommendations elaborated in this paper. To demonstrate the validity of this argumentation, the development and evaluation of an ambient awareness system is illustrated.
awareness ambient intelligence ubiquitous computing informal communication distributed teamwork