Exploring the online bidders repurchase intention: a cost and benefit perspective
The success of online auctions is founded on bidders enjoying shopping benefits and on creating bidders loyalty. This study investigates the importance of bidders repurchase intention along with the corresponding cost and benefit aspects. Therefore, this study integrates transaction cost economics and expectancy confirmation theory to understand the determinants of bidders repurchase intention in online auctions. We collected data from a survey questionnaire, and a total of 594 valid questionnaires were analyzed. Partial least squares structural equation modeling was used to assess the relationships of the research model. The findings show that satisfaction has a significant influence on bidders repurchase intention, while transaction cost is negatively associated with repurchase intention. Bidders satisfaction is determined by confirmation and by the e-service quality of both auctioneers and sellers. Moreover, an auctioneers asset specificity and product uncertainty are positively associated with the bidders perceived transaction cost. The interaction frequency between bidder and seller is negatively associated with the bidders transaction costs. The research results provide a novel approach to understanding bidders benefit and cost dimensions in online auction marketplaces. Our findings could guide online auctioneers and sellers in enhancing their offerings.
repurchase intention satisfaction online auction marketplace transaction cost economics (tce) expectancy confirmation theory (ect)