ForgetMeNot: What and how users expect intelligent virtual agents to recall and forget personal conversational content ?
Our study involved interaction with a remembering and forgetting virtual real estate agent over three sessions. Content remembered or forgotten included social and task-related information personal to the user. Recall was found to increase enjoyment, believability and trust over the three sessions. Partial or complete forgetting was found to be more natural and preferable to incorrect recall.
forgetting intelligent virtual agents memory