Design of a Training Support System in the Information Technology Area
The descent of productivity in some areas where the computer has been the first protagonist and the results encounter in diverse studies have manifested the importance of training in the information technology area. This paper proposes the Design of a Training Support System in the Information Technology Area (SISEPATI). This system tries to bring support to: (1) the training given to a user in the use of a system/software/apphcation (s/s/a); (2) the user to make easier his/her interaction and complete his/her knowledge about the s/s/a; (3) the integrator, in the adjust or changes that he/she has to make on the methods or tools used in the training delivered, according to the comments or results encounter with the user interactions; and to (4) the supra-user so that he/she can evaluated the results of the training and of both systems: the one that supports the training and the s/s/a. The proposed system has to pass by a revision process by trainers and trainees to improve it and change it so it can bring nearest the goals set forth. The improves and changes required in SISEPATI design can be collect with the design of other system, a Support System for the Participative Design, this system will bring the collective results that can be obtain by the opinions, suggestions and ideas given by trainees, trainers, designers and supra-users applying Collective Decision Making Theory. That will increase the consensus level about the aspects to consider in a design of a support training system as the proposed. In other way of ideas there has to be indicated that the development of a system like the expound will be justified in those cases in where the complexity of the s/s/a will merit due to the effort involved to detail the objectives, contents, restrictions, etc. of the s/s/a: or due to the complexity of the procedures or organizational aspects requiring to repeat the training with certain frequency.
training support system collective decision