Groupware: a strategic analysis and implementation
The term groupware is widely used but not clearly defined. Due to ongoing rapid developments, a consistent definition of the term has proved elusive. However, there is a good reason to view groupware as a technology that addresses the vast areas of collaboration, human-computer interaction, and human-human interaction through digital media to bring substantial improvement and transformation to organizations. This paper analyzes the definitions, implementation, and management of groupware. The focus is on the strategic considerations rather than technical solutions. Factors that contribute to the future development of groupware are also discussed.
groupware computing decision-support systems