methodology for measuring the digital capability of local governments
This paper describes developing and testing the methodology for measuring the digital capability of local governments. The aim of the methodology is to measure the participation (intention) of local governments in having a say in the information society and to measure their inherent capabilities for providing services. The aim is achieved by identifying both the processes and actions that are done on paper or inefficiently. Also the improvement of effectiveness of these processes during time shall be measured. The indicators and methodology were developed in 2011 and the first measurements were also carried out. The aim was to carry out the measurements in all the local governments of Estonia and adjust the methodology so it could be used in other EU countries as well.
methodology municipality efficient local government work in progress records management e-governance