Developing and validating a citizen-centric typology for smart city services
A typological framework for classifying smart city services is proposed. This typology is based on the citizen centric view derived from marketing literature. Four identified dimensions are mode, purpose, service authority and delivery. Automate-Informative-Transformative (technology), Hedonic-Utilitarian (purpose). Voluntary-Mandatory (service authority) and Passive-Interactive (delivery mode).
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