Twittering the Little India Riot: Audience responses, information behavior and the use of emotive cues
The use of Twitter was studied over the lifecycle of a riot. Time predicted collectivistic responses towards the community as a riot evolves. Emotive levels impacted responses, information sharing and exchange. Over a riot's lifecycle, loose and multi-layered communal dialogue was observed.
twitter audience responses information behavior crisis information cues situational crisis communication theory