IT induced business transformation in higher education: an analysis of the UniCafe experience and its implications
This paper is concerned with the changes in the business processes of higher education that may result from the introduction of IT enabled, either eLocalised or eDistributed, learning methods. It provides a framework based on the issues of commercial business transformation that can be linked to changes in the teaching and learning process and learner markets. Evidence from a case study of the UniCafe project based at the University of Surrey and other surrounding projects and initiatives is considered in the light of this matrix in order to highlight some of the key organizational challenges facing future development. (C) 2002 Elsevier Science Ltd. All rights reserved.
distance education and e-learning distributed learning environments