Hybrid Model of the Evolution of Information Technology (IT) Support Organization
This article presents and discusses comprehensive development stages of an integrated, general model of the evolution of support organization enhancing information technology (IT) systems of a corporation. Both advantages and disadvantages of the proposed model are analyzed and future research directions communicated. This article signals one of the current efforts toward addressing the challenges of a very dynamic transformation of IT support in a real-life environment.
hybrid modeling evolution decision support it systems