the evolution of an information development process
In today's business climate of thin profit margins and lean staff, a Documentation manager faces the continual challenge of proving that writers are efficient and productive. One way to do this is to follow an effective information development process with every project. As a manager, a documented process helps you: Repeat successful project activities Create realistic schedules Train new staff quickly Move writers between projects as different needs arise Work more effectively with other departments To encourage continual innovation, however, your process must also be flexible and non-restrictive. This paper describes the challenges and opportunities of a well-defined information development process. The information is from my recent experience in leading our department's process development project at Automatic Data Processing, Inc. (ADP).
process capability maturity model project management