Global vision and performance indicators for an industrial improvement approach
This article organizes reflections around the notion of industrial performance. If the latter has always justified all the actions carried out in an enterprise, these actions have evolved with the evolution of the context. From a brief review of the characteristics of this context where information technology plays an expanding role, two concepts inherent to today's performance are deduced and then analyzed: the need to consider the enterprise through a global vision on the one hand, and the importance of a continuous improvement approach of the performance of the whole or parts of the enterprise on the other hand. Then, the study will focus more particularly on the performance indicator as a fundamental tool in an improvement approach. (C) 2000 Elsevier Science B.V. All rights reserved.
performance indicators improvement approach information technology enterprise modeling fuzzy set theory