A comparative analysis of critical issues facing Canadian information systems personnel: a national and global perspective
A survey was conducted of 157 Canadian Information Systems (IS) personnel in organizations throughout Canada using a modified Delphi technique and follow-up interviews to identify the perceived critical issues in IS during the following 5 years. The important issues included: (I) building a responsive IT infrastructure; (2) improving IS project management practices and (3) planning and managing communication networks. Significant differences in the rating of the importance of these issues were reported between IS executives and non-management IS personnel. Qualitative data collected in 35 follow-up interviews provided some interesting insights into the rationale behind the ratings. The top 10 issues were compared to rankings previously reported in Canada and to data collected internationally in a comparable time period. The trend in Canada has been towards technological issues. From a global perspective, Canada currently appears to lead in management issues and lag in technological issues. (C) 2000 Elsevier Science B.V. All rights reserved.
critical issues key information systems issues information systems management information technology management management priorities