Exploring factors underlying effective office information systems
Office Automation (OA) traditionally emphasized productivity of the clerical workforce, ignoring higher-level office tasks. Office Information Systems (OIS) are meant to support office tasks done by managers and professionals within a company. By surveying local firms through telephone interviews, we investigate the factors responsible for effective OIS. We analyzed the results by partitioning responses by type of firm, firm size, degree of integration of OIS tools, top management support, and usage of OIS tools. Some findings are: professional service firms reported a greater improvement of productivity due to the introduction of OIS than non-professional service firms. A higher degree of system integration led to higher success rates of OIS in the perspective organization.
effectiveness office information systems office automation integration of office systems office productivity