Clinical information systems end user satisfaction: The expectations and needs congruencies effects
A model for clinical users satisfaction with clinical information systems (CIS). Empirical test of model using survey in a public hospital (112 doctors, 203 nurses). Perceived CIS performance is found to be the most influential satisfaction factor. The expectations congruency is the next significants satisfaction factor among doctors. The second significant satisfaction factor for nurses is found to be the needs congruency.
clinical information systems end user satisfaction needs congruency expectations congruency