Professional community networks: Has f2f gone the way of Morse code?
Purpose-This article aims to analyse the design of community systems in two real-world professional communities that employ a mix of communication modes, that is, face-to-face communication and computer-mediated communication. Design/methodology/approach-The paper analyses the present situation in the area of community networks and the more traditional means of communication, like f2f. Findings-The article finds that the online environment is not yet fully ready to replace more traditional means of communication like f2f. Originality/value-This work adds to the body of knowledge on communication modes and makes some suggestions, which could improve its potential in an online world.
face-to-face communications online operations virtual work communication technologies