Effects of human resource management on hotel performance using structural equation modeling
Impact of human resource management (HRM) practices on hotel performance. A conceptual model is developed with eleven hypotheses. Data are collected from three-, four- and five-star hotels. A total of 52 hotels in responded. HRM practices and service quality have a positive influence on hotel performance. Employee satisfaction, employee loyalty, customer satisfaction and loyalty have a positive influence on hotel performance.
hotel performance structural equation modeling hrm practices satisfaction