A study of users experiences and beliefs about software update messages
We distribute two surveys to gauge participants attitudes and behaviors related to software updates and warnings. We use two human information processing models to design our study and analyze results. Participants report common annoyance, confusion, and hesitation with software update and warning messages. Some emotions (e.g., annoyance/confusion, noticeability/importance) were found to be correlated. We identify areas of improvement for communication of software warnings and updates.
user experiences update message design affective-cognitive design user opinions