Presenting the value of Human Factors Integration: guidance, arguments and evidence
Consideration of the human elements of socio-technical systems is critical to ensure safe, effective and efficient system performance. However, when decisions about budget allocations are being made, Human Factors Integration (HFI) is not always considered as an important component activity. Both HFI practitioners and non-HFI practitioners often find it difficult to express the cost benefits of HFI. Moreover, in the military domain, we need to provide a comprehensive case, covering issues within all of the six HFI domains. In this paper, we take a broad view and approach the task of cost-justifying HFI through a combination of prospective and retrospective perspectives. By comparing approaches, evidence, and arguments from all HFI domains, we establish a generic set of arguments for HFI, supported by an initial set of evidence.
human factors integration (hfi) cost benefits military cost-justifying return on investment (roi) case studies