measurement framework for evaluating e-governance on municipalities websites
This paper presents a measurement framework for evaluating the design, content and services offered to citizens by municipal web sites. The proposed framework comprises 152 metrics enabling to analyze web sites by calculating through a single numerical value the level of e-Governance reached by each site. To perform this analysis a sample of municipal sites is considered, consisting on the capital cities of 31 countries spread over different continents. The results are compared and analyzed, allowing countries categorization according to their approach to e-Governance.
e-governance usability friendliness accessibility navigability