observing and probing
In this paper, we discuss and compare two user centred methods applied in concept design: observation and probes. The comparison is based on findings from two case studies. In these studies, user data was first inquired and then interpreted by a multidisciplinary design team, in order to support early user centered concept creation phase. The gathered user data and the current understanding of user experience served as a base for this reflection. In order to compare the findings, a framework of user experience qualities was generated from the point of view of concept design.
observation probe paper user method concept design concept design comparisons case studies data order support understandability user experience reflectance quality point empathic design cultural probes  framework  user-centered design contextual design