strategies for implementing unmanned labs
In 1999, Computing & Communications had one full-time lab supervisor on the main Pocatello campus and over 70 student employees to staff ALL of its 14 facilities on 4 campuses. Plans were also underway to (1) expand the size and number of stations in the existing labs, (2) add a new drop-in lab, (3) increase the number of Kiosks and (4) provide support to the increasing number of departmental computer labs.Academic Computing was faced with needing to allocate more resources to faculty research while the Help Desk, a separate entity at the time, was planning an expansion to handle the growing demand for telephone, walk-in and desktop support.Increasing fees was not an option nor was there a budget to add full-time or student staff. So we reviewed options that would utilize existing staffing resources more effectively without adversely impacting customer service.The end result was selecting computer labs that could move from a manned environment to an unmanned environment, allocating the student hours freed from doing so to other growth areas within Computing & Communications.The end result was selecting computer labs that could move from a manned environment to an unmanned environment, allocating the student hours freed from doing so to other growth areas within Computing & Communications.
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