IS outsourcing management competence dimensions: instrument development and relationship exploration
In this paper, we discuss our investigation of IS outsourcing management competences, their relationships and measurement. First, three theoretical perspectives were applied to explain the nature of the IS outsourcing phenomenon. Second, IS outsourcing management competence dimensions and their measures were generated, based on the literature. Third, data was then gathered to refine measures empirically and test proposed competences and their relationships. The theoretical development and empirical testing filled the gap in IS outsourcing management competence research resulting in important implications for IS outsourcing practitioners.
is outsourcing management competence empirical research knowledge management transaction costs agency theory inter-organizational process