How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology
This paper investigated antecedents of trust in technology for active/passive users. A list of system features that influenced trust was derived from qualitative analysis. Different antecedents of trust related to trust/distrust differently. Active/passive users evaluated trust according to similar sets of system features.
trust in technology passive user shared technology team