Standardization of the Nutrition and Diet Division of the University Hospital in Santa Maria
This paper presents a proposal of standardization of the Nutrition and Diet Division, (NDD) of a University Hospital based on the quality philosophy in services and standardization of enterprises. The objective is to identify and document the routines of some of the existing categories through a routine manual. The procedures used to standardize the NDD show that more participation of the management in solving divisional problems, and adequate training of the employees are required.
standardization nutrition and diet division quality manuals hospital services