Performance effects of technologyorganizationenvironment openness, service co-production, and digital-resource readiness: The case of the IT industry
We examine the role of service co-production in IT industry. We adopt a technologyorganizationenvironment (TOE) framework to discuss the effects of TOE openness on firm performance. A total of 210 usable IT-service managers were collected from a sample of 750 Taiwanese IT companies. Service co-production plays a mediating role in the relationships between openness of organization and environment and firm performance. Process reach and richness moderates the relationship between service coproduction and firm performance.
performance openness co-production digital-resource readiness toe framework