effects of communication media on the interpretation of critical feedback
This paper presents an experimental study of how interpersonal critical feedback is interpreted and used in electronically mediated communication environments. In a pair of experiments, Writers receive feedback about a document from Critics over instant messaging (IM) or videoconferencing. The results suggest that when Writers cannot see and hear the Critic, they interpret feedback to be more negative and less credible, and are less likely to incorporate suggested changes.
criticism instant messaging videoconferencing cmc affordances computer-mediated communication gender