an observational study on information flow during nurses' shift change
We present an observational study that was conducted to guide the design and development of technologies to support information flow during nurses' shift change in a hospital ward. Our goal is to find out how the complex information sharing processes during nurses' brief shift change unfold in a hospital setting. Our study shows the multitude of information media that nurses access during the parallel processes of information assembly and disassembly: digital, paper-based, displayed and verbal media. An initial analysis reveals how the common information spaces, where information media are positioned and accessible by all participants, are actively used and how they interact with the personal information spaces ephemerally constructed by the participants. Several types of information are consistently transposed from the common information spaces to the personal information space including: demographics, historical data, reminders and to-dos, alerts, prompts, scheduling and reporting information. Information types are often enhanced with a variety of visual cues to help nurses carry out their tasks.
observational study information flow nursing shift change information assembly common information space personal information space information disassembly