A complexity theory approach to IT-enabled services (IESs) and service innovation: Business analytics as an illustration of IES
Complexity theory is suitable for understanding IES (e.g., business analytics service) and IES innovation. IES can be effectively conceptualized as complex adaptive systems (CAS). The environment of IES is rugged and dancing and co-evolves with IES. IES innovation is a co-evolutionary process of variation, selection, and retention (VSR). Organizations can increase IES innovation by adopting a guided VSR.
complexity theory it-enabled services service innovation business analytics service-oriented decision support systems