communicative facial displays as a new conversational modality
The human face is an independent communication channel that conveys emotional and conversational signals encoded as facial displays. Facial displays can be viewed as communicative signals that help coordinate conversation. We are attempting to introduce facial displays into computer-human interaction as a new modality. This will make the interaction tighter and more efficient while lessening the cognitive load. As the first step, a speech dialogue system was selected to investigate the power of communicative facial displays. We analyzed the conversations between users and the speech dialogue system, to which facial displays had been added. We found that conversation with the system featuring facial displays was more successful than that with a system without facial displays.
communication display conversation modal human emotion signaling help coordination interaction efficiency cognitive load speech dialogue systems power users user interface design anthropomorphism multimodal interfaces computation human interaction conversational interfaces facial expression