Whats in IT for employees? Understanding the relationship between use and performance in enterprise social software
We study how enterprise social software platform (ESSP) use affects employee performance. ESSP use is positively associated with employees individual performance impacts. Task equivocality moderates the relationship between ESSP use and performance. Intra-team ESSP use has a greater impact on task performance than inter-team use. Inter-team ESSP use has a greater impact on innovativeness than intra-team use.
social software task performance impact of is use intra-team relationships inter-team collaboration innovative performance