An ANP-multi-criteria-based methodology to link intangible assets and organizational performance in a Balanced Scorecard context
ANP is applied to link management concepts, mainly intellectual capital and performance management, in order to improve organizational decision-making processes. This work improves the efforts of performance management to situate, measure, manage and link intellectual capital to organizational performance. The methodology presented is novel, as none scientific work has brought together these concepts/methodologies in such a sound and mathematically linked way. The results of applying this methodology to a university research centre are presented and analyzed.
anp intangible assets performance decision-making