Some promising areas for IS research in the hospital industry: implications from a case study of operating room scheduling
This study investigates the process of operating room scheduling at a surgery department in a Midwestern hospital. A comprehensive process map was developed to depict the existing scheduling process and enhance understanding of the complexity of hospital operations. Close examination of the process map suggests several obstacles and bottlenecks that impede operation efficiency of the investigated surgery department. The implications for IS research are also discussed.
operating room scheduling process map collaborative decision making system integration process reengineering technology adoption