MEASURING AND ALIGNING INFORMATION-SYSTEMS WITH THE ORGANIZATION - A CASE-STUDY
Alusaf (Pty) Ltd, a major international producer of aluminum, assessed the performance of its Information Systems (IS) function using a validated survey instrument. The results of the survey were interpreted by management and led to a series of focused actions. A subsequent survey provided objective evidence that the targeted actions had significantly improved user perceptions of IS performance. Information systems activity had also been brought into greater alignment with organizational priorities. The article discusses measurement of IS performance and the notion of aligning IS with organizational goals. It describes the measurement instrument, the project conducted by Alusaf and the outcomes. The results represent a step towards operationalizing the concept of alignment between business and IS goals and activities.
is management is alignment is success