Towards a cognitive approach to human-machine cooperation in dynamic situations
Human-computer interaction research has produced consistent results bearing on a well-established body of knowledge in cognitive science. In contrast, the new research domains of computer- supported cooperative work (CSCW) or human-machine cooperation an harder to develop because the problems to be solved are more complex and the theoretical frameworks more heterogeneous. However, dynamic situations with high temporal constraints create occasions where small teams (including humans and machines) can cooperate on an almost cognitive basis, reducing social or emotional effects. This paper reviews the state of the art on cognitive cooperation to extend an individual cognitive architecture and deal with these situations, combining private and cooperative activities that are highly task-oriented. Cooperation is taken as the management of interference between individual activities to facilitate the team members' sub-tasks and the team's common task when there is one. This review of the literature is a step towards a theoretical approach that could be relevant to evaluate cooperation and to design assistance in diverse domains such as air traffic control or aircraft piloting. (C) 2001 Academic Press.
human-machine cooperation cognitive cooperation human-human cooperation communication cooperation assessment cooperation support cooperative machine