scenario-based evaluation of loosely-integrated collaborative systems
We applied a scenario-based evaluation and data collection method to a set of loosely-integrated collaborative tools, which were in development. We learned several lessons about the interdependence of scenario development, training constraints, and tool capabilities. Testing a set of tools revealed usability issues we would not have seen by testing each tool in isolation. Our effort was the first to apply the Evaluation Working Group (EWG) methodology (described below) to a set of collaborative tools.
scenario evaluation collaborative usability cscw