Influencing the effectiveness of IT governance practices through steering committees and communication policies
Information technology (IT) governance practices involve efforts by an organization's leadership to influence IT-related decisions through the location of decision rights and the structure of decision processes. Our focus is on two specific aspects of IT governance: IT steering committees and IT-related communication policies. Adopting an inductive research strategy examining qualitative data, we provide evidence on the influence of these governance practices from three small-/medium-sized organizations. While each firm evidenced a centralized IT governance posture, differences in these firms' IT steering committees and governance-related communication policies were found to explain differences in the firms' IT use outcomes. Inferences from our findings are presented in the form of propositions informing future research. European Journal of Information Systems (2010) 19, 288-302. doi:10.1057/ejis.2010.16; published online 23 March 2010
it governance steering committee it use senior management involvement communication practices small- and medium-sized enterprise (sme)