interaction design concepts for a mobile personal assistant
The Personal Assistant for onLine Services (PALS) project aims to develop an intelligent interface that facilitates efficient user interaction through personalization and context awareness with commerce web sites on a handheld device. The types of assistance services and interaction support represented by a mobile personal assistant have been investigated in the PALS project. Scenario Based Design was used to develop the PALS framework for the personal assistance services, generic scenarios and a usage model. The service concepts (e.g. direct, solicited, non-solicited, independent) characterize interaction between the user and virtual assistant during mobile web tasks. The generic scenarios and usage model aid to develop design and interaction of the PALS interface. A theme of "personal customer support" through an attentive interactive display can aid user acceptance of mobile web task assistance.
interaction design personal assistance mobile devices