evaluating student employee performance
At Indiana University, we supervise large numbers of student employees who work independently in remote computer lab locations. We employ a small support staff to travel among the labs to monitor consultant performance and lab environments. Compiling data gathered throughout the semester and providing evaluation input on performance was a laborious task completed in the scurry of end of semester activity. There had to be a better way! What to do? First, identify our priorities for customer service and consultant performance. Then, develop a method to gather and organize performance input. An online performance record was the answer -- digital, real-time, cumulative and full disclosure. No more waiting until the end of the semester to identify strengths, weaknesses, and goals, or document recognition. Create an evaluation system that works hand-in-hand with our already active mentoring system. See how it all came together.
customer service performance record digital cumulative evaluation system mentoring professional development statistics standards training computer consultants full-disclosure real-time transformation