Of maps and scripts - The status of formal constructs in cooperative work
The received understanding of the status of formal organizational constructs in cooperative work is problematic. This paper shows that the empirical evidence is not as strong as we may have believed and that there is evidence from other studies that contradicts what we may have taken for granted for years. This indicates that the role of formal constructs is more differentiated than generally taken for granted. They not only serve as 'maps' but also as 'scripts'. (C) 1999 Elsevier Science B.V. All rights reserved.
formal constructs cooperative work coordination coordinative artifacts procedures