Technology in government: How organizational culture mediates information and communication technology outcomes
The study shows how ICT capacity in public organizations affects managerial outcomes. Organization culture mediates ICT effects on improved participation and decision making. Organizations that have a more routine task orientation take advantage of ICT capacity to improve outcomes. Centralized decision making is not a mediator of ICT capacity on outcomes. Greater openness of the organization mediates the effect of ICT capacity on both outcomes.
information and communication technologies managerial outcomes routineness centralization local government technology capacity