supporting interface customization using a mixed-initiative approach
We describe a mixed-initiative framework designed to support the customization of complex graphical user interfaces. The framework uses an innovative form of online GOMS analysis to provide the user with tailored customization suggestions aimed at maximizing the user's performance with the interface. The suggestions are presented non-intrusively, minimizing disruption and allowing the user to maintain full control. The framework has been applied to a general user-productivity application. A formal user evaluation of the system provides encouraging evidence that this mixed-initiative approach is preferred to a purely adaptable alternative and that the system's suggestions help improve task performance.
support interfaces custom mixed-initiative complexity graphical user interfaces user innovating online goms analysis analysis performance maintainability control general applications formalism systems evidence adaptable adaptable help task  framework  initialization product user-evaluation adaptive