USER INVOLVEMENT AND USER SATISFACTION - AN EXPLORATORY CONTINGENCY-MODEL
User involvement is of interest to researchers because of its potential impact on the success of systems. This paper examines some contingencies of user involvement and user satisfaction (a surrogate for system success). Using the results from a survey questionnaire, we show that user perception of level of involvement has a direct, positive and significant impact on user satisfaction. The results also indicate that managers should become aware of the nature of the interactions that occur among user groups and system development groups. We show that user perception of the system development group's attitude toward involvement has a positive effect on user satisfaction.
user involvement user satisfaction system success system development project team contingency model project team attitudes user-project team interaction