A dynamic methodology and associated tools to assess organizational capabilities
The assessment of organizational capabilities becomes a great challenge in extended and flexible organizations. This assessment is generally independent from the evaluation of operational results and could become isolated from the rest of the global performance system and face validity issues. This paper aims at creating new control loops by proposing a methodology and a toolbox. These help managers to regulate design and transfer discrepancies and to improve the assessment of organizational capabilities. These propositions are implemented and tested on the industrial case study of Valeo Group, which adopted the Organizational Capability Approach (OCA) in 2006. (C) 2013 Elsevier B.V. All rights reserved.
assessment organizational capabilities knowledge-based models discrepancies analysis