A SYSTEMATIC-APPROACH TO BUSINESS PROCESS REENGINEERING
In this study, a business process is defined as a set of various tasks which are closely inter-related and is assumed to have its own objectives to achieve. A set of processes constitute a business system. Many business process reengineering plans turned out to be unsuccessful because they are based on the existing process which assumed tasks along the process independent or based on the assumption that a process is independent of other processes. This approach generated redundant tasks or led to conflict between business processes. Under this approach, it very difficult to predict the result of the plan due to localized analysis of the process. To avoid aforementioned problems, a systematic, analytic and iterative approach to build up a master plan for business process reengineering is proposed.
business process reengineering