Scenarios, personas and user stories: User-centered evidence-based design representations of communicable disease investigations
We modeled communicable disease (CD) workflow at health department using user-centered design. Public health CD work is mobile and episodic yet CD reporting systems are stationary and fixed. Health department efforts are focused on CD investigation and response rather than reporting. Current CD information systems do not conform to PH workflow thus affecting their usefulness. Personas, scenarios and user stories provide evidence-based representations for designers.
personas human centered design public health informatics communicable disease reporting information workflow