Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality
Data were drawn from 2190 Amazon reviews for search and experience product types. Review sentiment was ascertained based on star ratings. Review helpfulness varied across review sentiment regardless of product type. Information quality and helpfulness varied disparately across review sentiment. Information quality and helpfulness varied disparately across product type.
helpfulness user-generated reviews review sentiment information quality experience products search products