Personal privacy through understanding and action: five pitfalls for designers
To participate in meaningful privacy practice in the context of technical systems, people require opportunities to understand the extent of the systems alignment with relevant practice and to conduct discernible social action through intuitive or sensible engagement with the system. It is a significant challenge to design for such understanding and action through the feedback and control mechanisms of todays devices. To help designers meet this challenge, we describe five pitfalls to beware when designing interactive systemson or off the desktopwith personal privacy implications. These pitfalls are: (1) obscuring potential information flow, (2) obscuring actual information flow, (3) emphasizing configuration over action, (4) lacking coarse-grained control, and (5) inhibiting existing practice. They are based on a review of the literature, on analyses of existing privacy-affecting systems, and on our own experiences in designing a prototypical user interface for managing privacy in ubiquitous computing. We illustrate how some existing research and commercial systemsour prototype includedfall into these pitfalls and how some avoid them. We suggest that privacy-affecting systems that heed these pitfalls can help users appropriate and engage them in alignment with relevant privacy practice.
privacy ubiquitous computing interaction design design guidelines