monitoring and managing presence in incoming and outgoing communication
The increase in channels and formats of personal communication such as email, instant messaging, and mobile phones, has generated new problems both with selecting the appropriate method to contact someone and communicating a preference for incoming communication. Some applications, such as instant messaging have partially addressed this problem with status and away messages, but this approach offers limited communication options and only works for this communication channel. Following a user-centered design approach, we explored the needs of users to manage their communication channels. Using diaries, observations, and directed story-telling interviews we generated a set of observed needs. We then generated concept scenarios that capture these needs and performed a concept validation with a focus group looking for an overlap between our observed needs and the focus groups perceived needs. This paper documents our findings and offers implications for designers addressing these communication needs.
interaction design mobile communication interface design social interaction social presence