Anticipating mismatches of HIT investments: Developing a viability-fit model for e-health services
Contradictory needs and expectations of different stakeholders frequently yield to HIT investments with modest impact on productivity. Most research emphasizes on the ex post analysis of HIT impact. This study provides an instrument for capturing and aligning divergent stakeholder expectations ex ante. Managing expectations throughout the HIT implementation process is a key determinant for long-term success.
viability-fit model e-health decision-making health information technology implementation research investment decision mixed-methods approach portfolio