Use quality and the World Wide Web
Mass informations systems like the World Wide Web (WWW) are creating new challenges for information system designers. Users are becoming increasingly aware of what quality aspects of WWW-systems appeal to their user style, as well as which WWW-sites are of high quality and which to be avoided. Learning to attract WWW-visitors' attention and make them revisit a site is an important economic issue in electronic commerce and web surfing. Practices for designing traditional transaction systems designed for special groups of users might not be valid any longer when designing for unspecified users who usually voluntarily choose services. Use quality, system success and user satisfaction models based on the traditional information systems are discussed. Useful features in service marketing models are suggested to be included in quality models for mass information systems like the web. Satisfaction measures from service marketing should be taken into account as an information system and especially a mass information system like the WWW provides information services for the user. (C) 1997 Elsevier Science B.V.
use quality information systems www user types