Critical Review of 'The Intranet Satisfaction Questionnaire: Development and Validation of a Questionnaire to Measure User Satisfaction with the Intranet'
In 2009, Bargas-Avila, Lotscher, Orsini and Opwis published The Intranet Satisfaction Questionnaire (ISQ). In their research, Bargas-Avila et al. (2009, Intranet satisfaction questionnaire: development and validation of a questionnaire to measure user satisfaction with the intranet. Comput. Hum. Behav., 25, 1241-1250.) identified an important aspect of HCI for which there was no existing standardized satisfaction questionnaire-the evaluation of corporate Intranets. To fill this void, they developed the ISQ after two rounds of careful, detailed item development and analysis. The resulting instrument has 13 items with two subscales: Content Quality and Intranet Usability, with a large-sample estimated reliability (coefficient alpha) of 0.89. They used the 13-item version of the ISQ to evaluate the Intranets of six companies, varying in size and sector. Despite some analytical weaknesses associated with its psychometric evaluation, it appears to work well for its intended purpose.
hci design and evaluation methods user studies usability testing user centered design