E-mail surveillance in the UK workplace - a management consulting case study
Examines the utilisation of e-mail scanning and surveillance technology by the management consulting business in the UK. Uses a questionnaire of UK management consulting firms to determine the uptake and substance of e-mail policies, and the extent and nature of e-mail monitoring implementation. Investigates the attitudes of management consulting employees towards e-mail surveillance in a survey of work colleagues. Also considers e-mail monitoring issues. Concludes that forms of workplace e-mail monitoring are becoming more widespread. Awareness of the ramifications for worker privacy is growing, due partly to recent Government legislation. Finds that e-mail policy adoption rates among management consultancies are comparatively low, as are levels of e-mail scanning/surveillance software installation. Predicts that maintaining a fair balance between conflicting business and employee interests will be the key to determining the future direction of workplace e-mail monitoring.
surveillance management consultants electronic mail united kingdom