E-government and organisational transformation of government: Black box revisited?
ICT is the key enabler of OT in the e-government era. A theoretical framework explaining the role of ICT in OT is proposed. The main characteristics of OT in the e-government era are identified. Explaining OT is tackled from two angles, through the depth and the nature of OT.
organisational transformation technology role socio-technical theory technological determinism leavitt's model second-order change