Treating procrastination chat-based versus face-to-face: An RCT evaluating the role of self-disclosure and perceived counselor's characteristics
Face-to-face and chat-based counseling decreased symptoms of procrastination. Chat-based counselors were experienced as stricter and less attractive. Chat-based: The more trustworthy the counselor the better the treatment outcome. Chat-based: The more the client self-disclosed the better the treatment outcome. Do trustworthiness and self-disclosure facilitate symptom reduction in chats?
chat-based self-disclosure counseling e-health computer mediated communication trust