utilizing mobile devices to capture case stories for knowledge management
This study examines how the increasing number of new mobile devices that enable rich in situ information capture can be utilized to improve knowledge management practices. An ethnographic study is being conducted of a heating and cooling services company focusing on the exchange of case stories. With knowledge gained from this study a prototype system is being built that allows in situ multi-media data capture, and retrieval via the Internet. The proposed field study of this system will extend our understanding of how to effectively design for in situ multi-media data capture so that it is integrated in organizational processes.
mobile device case story knowledge management knowledge informal practical service prototype systems data data capture retrieval internet field studies understandability design integrability process media