From project-oriented to service-oriented software development: an industrial experience guided by a service reference model
In organizations with software systems in production, new and often unexpected requirements for development come up due to strategic, tactical, and operational customer needs. In this context, it is a strategic advantage for software suppliers to be able to provide software services that meet these demands faster and with less overhead than negotiating traditional value-neutral project-oriented software deliveries.
service reference model software development as a service software process software project management software quality