ICT Governance: A Reference Framework
This article deals with information and communication technology (ICT) governance, a topic that has been discussed in the literature over the last 20 years. In order to offer a conceptualized view of the ICT governance models adopted by companies, a theoretical framework has been developed. A review of the available literature dealing with ICT governance, as well as a critical analysis of 27 case studies, was carried out, with the aim of highlighting the variables of the proposed framework.
ict ict governance information and communication technology ict strategic role ict-business alignment ict decisions ict governance actors ict governance decision-making mechanisms