An object-oriented architecture for intelligent virtual receptionist of web sites
Because of the rapid proliferation of Web sites, the question of how a Web site con attract repeat visits has become an important problem. One approach is to treat each visitor to the site as a unique individual, much as a human receptionist would treat each client-customer. This paper proposes on object-oriented architecture for developing virtual receptionists for this purpose. All necessary object classes, their interactions, and the database scheme are defined, and an example is provided. This object-oriented design provides a foundation that allows the virtual agent to be easily modified.
virtual receptionist customized marketing intelligent agents object-oriented approach user profile