INTERACTION AND FEEDBACK IN A SPOKEN LANGUAGE SYSTEM - A THEORETICAL FRAMEWORK
In human-computer interaction, as in conversation, neither partner is omniscient. To facilitate repairs;when problems arise, an interface needs to enable both user and system to coordinate their separate knowledge states. The paper presents a conversational feedback model for human-computer interaction based on a collaborative theory of human communication, and this model is used to systematically provide context-sensitive feedback messages from an application-independent spoken language system. A simulation, an informal user study, and a working prototype use this model in a telephone agent application that allows dialing by voice.
feedback agents speech dialog repair telephony