WORKFLOW CENTERED EXPERIENCE MANAGEMENT
This article is a brief communication of a concept for building an experience-related knowledge database on top of a workflow system. The presented solution has two important characteristics. First, it is based on minimal effort approach and thus is truly cost-efficient. The second advantage of the proposed approach is low risk related to introduction of new workflow features. The novel ideas of the approach are illustrated using well-known, open-source software and an ordinary relational database. The presented solution is universal and can be easily tailored to be possible to use with other real-life cases including commercially boxed software.
experience workflow system knowledge management