research on mechanisms of providing electronic public services for information vulnerable groups in china
In the construction of e-government public services in China, many measures should be taken to ensure information vulnerable groups accessing electronic public services. It will help to enlarge the coverage area of the government electronic public services and bridge the digital divide. In this paper, the author argues that the mechanisms of providing electronic public services for the information vulnerable groups mainly include two aspects, namely, providing mode and providing channels. In the aspect of providing mode, the paper suggests that the government should take the Public-Private Partnerships mode. In the aspect of providing channels, the paper advocates adopting various methods such as Internet, mobile phones, Government Call Centers (GCC) to spread government electronic public services to more information vulnerable groups.
electronic public services information vulnerable groups providing mode providing channel