citizen centric analysis of anti/counter-terrorism e-government services
This poster presents an ongoing research geared toward enhanced Anti/Counter-Terrorism (ACT) e-government services. The authors conducted two surveys that examined citizens' perceptions and preferences of various ACT service sources (DHS, FBI, police, etc.) and channels (the Web, telephone, email, etc.), as well as their behavioral beliefs and usage intentions. This report summarizes the second survey, which adopted a telephone survey method and yielded 500 usable responses from systematically sampled US citizens.
e-government user acceptance anti-/counter-terrorism (act) channel choice source choice public safety