types of newcomers in an online developer community
In this interactive paper we present preliminary results from an analysis of help seeking interactions of newcomers in an online developer community for beginners. We develop the distinctions among newcomers to create different profiles of newcomers which are often clubbed together in a homogeneous group. These profiles are generalizations of activities, behavior and attitudes of newcomers in these communities and they highlight the differences among members of this group.
online technical support open source software newcomer integration