Usability and credibility of e-government websites
The mutual influence between the usability and credibility of e-government websites has been explored. A set of usability (e.g., ease of moving) and credibility strengths (e.g., correct URL) have been identified on current e-government websites. A number of usability (e.g. links with too many colours) and credibility weaknesses (e.g., lack of contact) have been found on current e-government websites. The effect of users perception of usability and credibility on their performance has been investigated.
usability credibility e-government user performance