A socio-technical approach to design for community resilience: A framework for analysis and design goal forming
We propose a socio-technical framework to analyse community resilience. The framework aims at enhancing the resilience of a social system through the design of a technical system. We demonstrate the framework in a case study to develop services around a farmer's market in Milan. We analyse the producers' collaborative network, diagnose its resilience, and develop strategies to improve it. The framework is applicable to the design of socio-technical systems whose resilience is at stake.
resilience case study systems design eco design service design