Actionable Knowledge As A Service (AKAAS): Leveraging big data analytics in cloud computing environments
Knowledge-as-a service is an emerging research trend that constitutes a promising path for organizations aiming to achieve better customer support and decision-making across a wide range of content providers. However, only few studies have explored how traditional knowledge management processes and practices are challenged and evolve in relation to social and technological transformation stemming from the new age of cloud-computing environments. This research paper attempts to answer this gap by introducing a new framework for the management of knowledge in the cloud.
knowledge as a service data analytics cloud computing knowledge management business intelligence user-centered practices