title: Development and validation of user-adaptive navigation and information retrieval tools for an intranet portal organizational memory information system
abstract: Based on previous research and properties of organizational memory, a conceptual model for navigation and retrieval functions in an intranet portal organizational memory information system was proposed, and two human-centred features (memory structure map and history-based tool) were developed to support user's navigation and retrieval in a well-known organizational memory. To test two hypotheses concerning the validity of the conceptual model and two human-centred features, an experiment was conducted with 30 subjects. Testing of the two hypotheses indicated the following: (1) the memory structure map's users showed 29% better performance in navigation, and (2) the history-based tool's users outperformed by 34% in identifying information. The results of the study suggest that a conceptual model and two human-centred features could be used in a user-adaptive interface design to improve user's performance in an intranet portal organizational memory information system
keyphrases: user-adaptive navigation information retrieval tools intranet portal organizational memory information system conceptual model memory structure map history-based tool experiment user-adaptive interface design human factors user performance