title: Utilizing Web-based case studies for cutting-edge information services issues
abstract: This article reports on a pilot study conducted by the Academic Libraries of the 21st Century project team to determine whether the benefits of the case study method as a training framework for change initiatives could successfully transfer from the traditional face-to-face format to a virtual format. Methods of developing the training framework, as well as the benefits, challenges, and recommendations for future strategies gained from participant feedback are outlined. The results of a survey administered to chat session registrants are presented in three sections: (1) evaluation of the training framework; (2) evaluation of participants' experiences in the virtual environment; and (3) a comparison of participants' preference of format. The overall participant feedback regarding the utilization of the case study method in a virtual environment for professional development and collaborative problem solving is very positive
keyphrases: Web-based case studies cutting-edge information services academic libraries training change initiatives survey virtual environment professional development collaborative problem solving Internet