title: Customer in-reach and library strategic systems: the case of ILLiad
abstract: Libraries have walls. Recognizing this fact, the Interlibrary Loan Department at Virginia Tech is creating systems and services that enable our customers to reach past our walls at anytime from anywhere. Customer in-reach enables Virginia Tech faculty, students, and staff anywhere in the world to obtain information and services heretofore available only to our on-campus customers. ILLiad, Virginia Tech's interlibrary borrowing system, is the library strategic system that attains this goal. The principles that guided development of ILLiad are widely applicable
keyphrases: customer in-reach library strategic systems ILLiad Interlibrary Loan Department Virginia Tech interlibrary borrowing system