title: IT as a key enabler to law firm competitiveness
abstract: Professional services firms have traditionally been able to thrive in virtually any market conditions. They have been consistently successful for several decades without ever needing to reexamine or change their basic operating model. However, gradual but inexorable change in client expectations and the business environment over recent years now means that more of the same is no longer enough. In future, law firms will increasingly need to exploit IT more effectively in order to remain competitive. To do this, they will need to ensure that all their information systems function as an integrated whole and are available to their staff, clients and business partners. The authors set out the lessons to be learned for law firms in the light of the recent PA Consulting survey
keyphrases: law firms professional services firms client expectations business environment information systems