"Humanização como Meta"
Autor: Gestão. Qualidade e Segurança Sanitária | Publicado: 2011-08-23T14:27:00-03:00

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 <![endif]-->  Pessoal,

&nbsp; &nbsp; Após ler vários livros, artigos e matérias sobre o assunto encontrei, em um livro chamado Hotelaria Hospitalar - Um novo conceito no atendimento ao cliente de saúde (Autores: Ornélio Dias de Moraes; Índio Cândido; Elenara Viera de Viera) Editora Educs.
A parte do livro que irei citar aqui tem como titulo "Humanização como Meta" :

&nbsp;&nbsp;&nbsp;&nbsp; "De nada adiantaria a tecnologia de ponta, a informatização dos sistemas e o investimento em áreas físicas se não houvesse a preocupação com as pessoas, com os públicos externo e interno; afinal, esse público, representado pelo cliente, está ao contrário do hóspede de um hotel, internado por necessidade em sempre em situação de estresse. O objetivo de levar aos hospitais algumas técnicas e serviços oriundos de hotéis tem a finalidade de minimizar o desconforto desses clientes tornando sua estada mais agradável."

Para quem se interessou recomendo este livro que é muito bom para todos os envolvidos na Gestão da Qualidade em Saúde e Hotelaria Hospitalar.

Obrigada.