No mês de novembro, a Central de Serviço Público – OCA Xapuri comemora 100% de satisfação dos usuários
Autor: Blog da OCA | Publicado: 2015-12-15T13:13:00-08:00



(Foto: Gleilson Miranda/Secom)


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Não é a
primeira vez que a Central de Serviço Público –
OCA Xapuri comemora 100% de satisfação dos usuários. Nesse mês de novembro alcançou, com êxito, mais essa aprovação. O número foi obtido a partir de
manifestações realizadas pelos cidadãos usuários dos serviços aos agentes
públicos, que desenvolvem ações de gestão de qualidade na instituição. 



A OCA&nbsp; Xapuri faz parte&nbsp; de&nbsp;
um&nbsp; projeto&nbsp; de&nbsp;
ações&nbsp; do Governo do Estado do
Acre implantado em 2010, e dispõe de uma estrutura moderna e integrada, visando&nbsp; atender&nbsp;
o&nbsp; Decreto&nbsp; 3.357&nbsp;
de&nbsp; 20&nbsp; de&nbsp;
Agosto&nbsp; de&nbsp; 2008, que institui os “Princípios e Diretrizes
da Política de Atendimento”, facilitando ao cidadão o direito de acesso às informações
sobre os procedimentos exigidos para solicitar os serviços, tais como, documentos,&nbsp; requisitos,&nbsp;
condições,&nbsp; formulários,&nbsp; custos,&nbsp;
prazos&nbsp; e&nbsp; locais de atendimento.&nbsp;



Desde a sua inauguração é considerada
referência no atendimento ao público, pela prestação de diversos serviços em um
único local, de forma rápida e eficiente aos cidadãos. Os dados estatísticos tabulados são
do período de 01 a 30 de novembro de 2015, num total de 6.818 atendimentos.
Tendo sido acolhidas 277 manifestações dos usuários e, perfazendo um índice de
100% de aprovação.&nbsp;



Manter o índice de satisfação por
parte do cidadão é sem dúvida superar nossa expectativa, graças ao esforço e
determinação da equipe do atendimento em cumprir suas atribuições. Isso só reflete
o reconhecimento e empenho de cada agente público que trabalha com afinco para
atender com qualidade cada cidadão que adentra à Central.



ORGÃOS EM FUNCIONAMENTO NA
CENTRAL



1. 5ª CIRETRAN - Circunscrição
Regional de Trânsito;

2. Correspondente Mais BB; 

3. DEPASA - Departamento Estadual
de Pavimentação e Saneamento; 

4. Instituto de Identificação/SEPC
- Secretaria de Estado de Polícia Civil; 

5. JSM - Junta de Serviço
Militar; 

6. NAT - Núcleo de Atendimento ao
Trabalhador; 

7. SEFAZ - Secretaria de Estado
da Fazenda; 

8. TRE -Tribunal Regional
Eleitoral;

Além&nbsp;&nbsp; do Balcão&nbsp;&nbsp;
Multisserviços,&nbsp;&nbsp; Serviço&nbsp;&nbsp; Pela&nbsp;&nbsp;
Internet,&nbsp;&nbsp; Serviço&nbsp;&nbsp; de Orientação



Parabéns a toda equipe! Que
continuem a realizar este trabalho com compromisso e amor.