O papel do T&D (Treinamento e Desenvolvimento) na Gestão do Conhecimento.
Autor: Políticas e Práticas para Administração de RH | Publicado: 2011-12-01T04:42:00-08:00

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 <![endif]-->  O Treinamento e desenvolvimento visa á melhoria do desempenho funcional, por meio da criação de situações que facilitem a aquisição, a retenção e a transferência de aprendizagem para o trabalho. A área de T&amp;D dentro de uma organização precisa desenvolver COMPETÊNCIAS nos seus colaboradores, fazendo um elo entre o que a empresa necessita e o que o mercado onde ela está inserida exige dela, ou seja, o T&amp;D precisa desenvolver&nbsp; conhecimentos e habilidades a fim de fomentar atitudes em seus colaboradores. A área de Recursos Humanos das empresas tem mudado seu conceito em relação ao treinamento dos colaboradores, já que é praticamente impossível oferecer todo o treinamento para tudo que o colaborador irá necessitar em seu serviço. As organizações ao invés de oferecer treinamento têm se preocupado mais em facilitar o aprendizado do colaborador, dispondo para ele todo o necessário para que ele mesmo busque seu aprendizado.
Porém, esse constante aprimoramento da vantagem competitiva, só será possível a partir do momento em que seja democratizado e incentivado o desenvolvimento e geração de conhecimentos dentro da empresa. Para isso, se faz necessário instaurar padrões e cultura organizacional capazes de sustentar essa prática, onde se pode fazer uma parametrização entre a realidade organizacional (consciência coletiva na organização e padrões culturais da organização) e a realidade individual (consciência individual e experimentações/vivências) relacionadas por meio de padrões culturais e sociais (sociedade). 
Podemos classificar na empresa três tipos de competências pessoais, que são as: competências básicas (pré-requisitos para entrar numa dada função) e as competências essenciais (são as que geram diferencial em relação aos demais colaboradores), mas essas duas competências devem direcionar-se a suprir outra competência, a competência funcional, que são as competências que o cargo exige para sua execução.
A T&amp;D deve criar mecanismos de proteção e defesa para a manutenção da liderança das competências essenciais da empresa (sustentabilidade e aprimoramento das vantagens competitivas dela pelas suas competências – capital intelectual dos colaboradores), a fim de que se tenha novas experiências em mercados pouco ou ainda não explorados.
A melhor forma de manter a liderança das competências essenciais é evitar a “miopia” da maioria dos programas de treinamentos, que apenas desenvolve as pessoas para as tarefas já existentes, quando que na verdade, deve-se desenvolver conhecimentos, habilidades que gerem atitudes capazes de buscar uma constante evolução na forma de trabalhar suas tarefas e seus mercados. 
Tem que ser capaz de observar as práticas adotadas nos mercados e adaptá-las a sua realidade, ou mesmo criar e recriar formas de trabalho e observação. Pode-se para isso criar um BANCO DE CONHECIMENTO (mapear todas as competências – tanto as já difundidas quanto as novas ou recém adquiridas); fazer constantes BENCHMARKINGS, elaborar um método de AVALIAÇÃO INTERNA das competências essenciais, que pode ser feita pela criação de um GRUPO DE CONHECIMENTO (pessoas competentes o suficientes para reavaliar as competências necessárias a sustentabilidade do negócio). E também criar um conjunto de competências voltado a ampliar a capacidade de observação e planejamento do futuro da organização.
Sendo assim, cria-se padrões de pensamentos propícios ao desenvolvimento de novos conhecimentos, ao mesmo tempo em que garante a adaptabilidade da vantagem competitiva da organização, caracterizando-se como base para os processos de APRENDIZAGEM E DESENVOLVIMENTO ORGANIZACIONAL. Fazendo isso,&nbsp;a área de T&amp;D se torna ferramente estratégica na Gestão do Conhecimento e do Capital Intelectual em qualquer organização.