Feedback é Mais do que  . . . .
Autor: Marcia Aires | Publicado: 2014-07-19T10:25:00-07:00



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Bernardo Leite
Moreira

Consultor
especializado na técnica do Feedback




“Feedback é mais do que”
a reunião semestral ( nos melhore casos) que se realiza com os subordinados
para apresentar e discutir seu nível de desempenho e as alternativas de
desenvolvimento necessários.

Sem duvida que, até
para da o devido acompanhamento aos processos de subordinado é determinante e
imprescindível. Este é um momento único porque formaliza a determinação. Ação
fundamental.

No entanto o processo
de Feedback não se restringe á esta situação.

É no dia a dia do trabalho
que o processo de Feedback mais acrescenta ao desenvolvimento e à motivação dos
subordinados. A orientação ou reorientação das ações realizadas, o
reconhecimento da boa execução de uma tarefa e a correção do eventuais desvios
são atributos indelegáveis de qualquer nível de liderança. Reforça o
comportamento adequado, motiva o continuo desenvolvimento, norteia a equipe
para os melhore resultados e diferencia a performance média da performance
desejada, ou seja, a alta performance.

Não se pode esperar que
as pessoas realizem suas tarefas com alta qualidade desde a primeira tentativa.
Poucos conseguem. É no desenvolvimento da ação e na realização do processo que
se alcança a superação das expectativas. Não há treinamento que supere a
eficácia dessa ação de monitoramento e treinamento.

É interessante notar o
privilégio dos cargos da área comercial que podem acompanhar sua performance
com monitoramento sistemático. Ao final do mês cada vendedor sabe perfeitamente
se obteve resultados adequados ou não.

Ninguém precisa lhe
dizer que foi bem ou não foi bem. Ele sabe.Outros cargos não gozam desse
privilégio.Imagine medir o desempenho de vendas ao final de cada ano. Seria
catastrófico!

Será que é mesmo
disfuncional fazer o mesmo, isto é , medir o desempenho só ao final de um
período anual, para outros cargos da organização?

Você não vai assistir
ao jogo de futebol do seu time preferido para torcer e se manifestar apenas
quando o seu time está mantendo. E a torcida faz diferença, não faz?

Percebam que esse
movimento condiciona o comportamento. É o fator psicológico e, portanto, de
construção de&nbsp; atitudes, posturas e
níveis desejados de performance e resultados.

Toda liderança é
responsável por esta ação.

Alguns cuidados, no
entanto, são necessários. Elogios e reconhecimento devem ser dados em público.
Se você se sentir constrangido em fazer isso pelo menos dê um jeito dos outros
saberem que esta fazendo.O objetivo não é motivar quem teve um bom desempenho,
mas fazer com que os outros o invejem.

Porém quando é
necessário um realinhamento, ou correção do caminho que o subordinado está
seguindo faça esta observação pessoalmente e sem o conhecimento dos outros.
Você não vai ganhar nada em expor o seu subordinado a um constrangimento.será
muito mais fácil ele reconhecer o erro e retomar o caminho certo e respeito não
custa nada. Se formos expor nossos subordinados á “bronca publica” o mínimo de
mal que podemos causar é um ambiente de medo e pouca ou nenhuma iniciativa da
equipe. Errar é um evento possível nas pessoas que tentam. Os que não tentam
erram menos.

Em suma, Você quer ser
um líder melhor? Quer desenvolver seus subordinados e equipe? Quer alcançar
melhores resultados?

Então invista no
desenvolvimento da sua habilidade em realizar o Feedback.

Faça disso uma rotina
de trabalho.Melhore a comunicação.