Hotelaria Hospitalar
Autor: Gestão. Qualidade e Segurança Sanitária | Publicado: 2011-07-25T20:01:00-03:00

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Nos últimos anos vários gestores de hospitais do país vêm realizando alterações e mudanças dentro das instituições para se adaptar ao mercado cada vez mais exigente.  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A qualidade na prestação dos serviços dentro de um hospital se tornou uma característica de grande importância no diferencial do atendimento dos pacientes /clientes.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hoje os clientes de saúde buscam em uma instituição mais do que serviços de atendimento médico. O conforto, ambiente agradável, atenção, segurança, boa equipe profissional, equipamentos modernos, limpeza e comida adequada, são alguns fatores que os pacientes analisam antes de recorrer a um tratamento de saúde em um hospital.   &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A hotelaria hospitalar busca atender não só as necessidades dos clientes, mas também suas expectativas.  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Esse sistema dentro das instituições de saúde realiza mudanças em estruturais e comportamentais de seus colaboradores. Alterações nas cores das paredes dos quartos e ambiente hospitalar, televisão, telefones, restaurantes e cafeterias tornam o lugar mais acolhedor sem o aspecto frio e que possa trazer para o paciente e familiar uma situação de tristeza.   &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; É a busca continua por excelência no ambiente hospitalar como um ato de hospedar sem fugir dos objetivos do hospital.  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Os profissionais da área de saúde tem que se capacitar e melhorar o atendimento e a humanização com os pacientes. A humanização conforta e gera melhor qualidade aos pacientes, se tornando um dos fatores primordiais da hotelaria.  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A implantação desse novo conceito envolve um planejamento serio, onde o primeiro passo é a revisão de toda a estrutura e processos de todo serviço existente para elaboração de um diagnostico que através dele realizar um plano de ação e mudança continua.  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Com profissionais qualificados, moderna tecnologia, instituições dentro dos padrões nacionais e internacionais os hospitais passam a adquirir certificações de acreditação hospitalar. Hoje alguns hospitais do país já possui algumas certificações, os estados de São Paulo, Pernambuco e Brasília por exemplo já possui selos da ONA, JCI e demais instituições de acreditação hospitalar.