SERVIÇO ADEQUADO
Autor: Jorcy Aguiar | Publicado: 2017-01-10T06:42:00-08:00


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SERVIÇO
ADEQUADO



&nbsp;Serviço
Público de Saneamento Básico



Serviço público é um conjunto de atividades
e serviços ligadas à administração estatal através de seus agentes e
representantes, mas também exercida por outras entidades, mesmo que
particulares, sempre visando promover o bem-estar à disposição da população.



&nbsp;



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A população usuária
do serviço público, não interessa se o prestador de serviço, é PUBLICO,
PRIVADO, ou consorciado PUBLICO E PRIVADO, pois a população usuária quer e
exige é que o SERVIÇO seja prestado de forma ADEQUADA.



Segundo o art. 175 da
CARTA MAGNA DE 88, incumbe ao “PREFEITO MUNICIPAL”, na forma da lei, a
prestação de serviços públicos, que pode ser prestado por meio de:



1.&nbsp;&nbsp;
Administração
Direta



DAE – Departamento de
Água e Esgoto



2.&nbsp;&nbsp;
Administração
Indireta



SAAE – Autarquia

EMPRESA PÚBLICA

EMPRESA DE ECONOMIA
MISTA





3.&nbsp;&nbsp;
Indiretamente
Por Particulares

s

CONCESSÃO

PARCERIA PUBLICO
PRIVADA



O diploma legal que
regulamenta o Artigo 175 da Carta Magna, é a Lei 8.987/1995, que obriga os
prestadores de serviço a prestarem um SERVIÇO ADEQUADO, ou seja aquele que
satisfaça as condições de regularidade, continuidade, eficiência, segurança,
atualidade, generalidade, cortesia na sua prestação e modicidade das tarifas.






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<![endif]-->

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  <w:LsdException Locked="false" Priority="9" SemiHidden="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" Priority="35" SemiHidden="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
   Name="FollowedHyperlink"/>
  
  
  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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   Name="Plain Text"/>
  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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  <w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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   Name="List Paragraph"/>
  
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   UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
  
  
  
  
  
  
  
  
  
  
  
  
  
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   Name="Grid Table 1 Light Accent 4"/>
  
  
  
  
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   Name="Grid Table 6 Colorful Accent 4"/>
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   Name="Grid Table 7 Colorful Accent 4"/>
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  <w:LsdException Locked="false" Priority="51"
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   Name="Grid Table 7 Colorful Accent 5"/>
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   Name="Grid Table 1 Light Accent 6"/>
  
  
  
  
  <w:LsdException Locked="false" Priority="51"
   Name="Grid Table 6 Colorful Accent 6"/>
  <w:LsdException Locked="false" Priority="52"
   Name="Grid Table 7 Colorful Accent 6"/>
  
  
  
  
  
  
  
  <w:LsdException Locked="false" Priority="46"
   Name="List Table 1 Light Accent 1"/>
  
  
  
  
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   Name="List Table 6 Colorful Accent 1"/>
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   Name="List Table 7 Colorful Accent 1"/>
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   Name="List Table 1 Light Accent 2"/>
  
  
  
  
  <w:LsdException Locked="false" Priority="51"
   Name="List Table 6 Colorful Accent 2"/>
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   Name="List Table 7 Colorful Accent 2"/>
  <w:LsdException Locked="false" Priority="46"
   Name="List Table 1 Light Accent 3"/>
  
  
  
  
  <w:LsdException Locked="false" Priority="51"
   Name="List Table 6 Colorful Accent 3"/>
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   Name="List Table 7 Colorful Accent 3"/>
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   Name="List Table 7 Colorful Accent 4"/>
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   Name="List Table 1 Light Accent 5"/>
  
  
  
  
  <w:LsdException Locked="false" Priority="51"
   Name="List Table 6 Colorful Accent 5"/>
  <w:LsdException Locked="false" Priority="52"
   Name="List Table 7 Colorful Accent 5"/>
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   Name="List Table 1 Light Accent 6"/>
  
  
  
  
  <w:LsdException Locked="false" Priority="51"
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  <w:LsdException Locked="false" Priority="52"
   Name="List Table 7 Colorful Accent 6"/>
 
<![endif]--><!--[if gte mso 10]>

 /* Style Definitions */
 table.MsoNormalTable
 {mso-style-name:"Tabela normal";
 mso-tstyle-rowband-size:0;
 mso-tstyle-colband-size:0;
 mso-style-noshow:yes;
 mso-style-priority:99;
 mso-style-parent:"";
 mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
 mso-para-margin-top:0cm;
 mso-para-margin-right:0cm;
 mso-para-margin-bottom:8.0pt;
 mso-para-margin-left:0cm;
 line-height:107%;
 mso-pagination:widow-orphan;
 font-size:11.0pt;
 font-family:"Calibri","sans-serif";
 mso-ascii-font-family:Calibri;
 mso-ascii-theme-font:minor-latin;
 mso-hansi-font-family:Calibri;
 mso-hansi-theme-font:minor-latin;
 mso-fareast-language:EN-US;}

<![endif]-->



1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO REGULAR



A
regularidade consiste na prestação do serviço sempre com o mesmo padrão de
qualidade. 



2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO CONTINUO



A
continuidade (ou permanência) significa a prestação ininterrupta do serviço. 



3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO EFICIENTE



A
eficiência é a execução do serviço com a melhor relação entre custo e
benefício, de maneira que não se corra o risco de interrupção do serviço por
sua má gestão. 



4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO SEGURO



A
segurança exige que o serviço seja prestado sem riscos para os usuários. 



5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO ATUALIZADO



A
atualidade compreende a modernidade das técnicas, do equipamento e das
instalações e a sua conservação, bem como a melhoria e a expansão do serviço. 



6&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO GENERALIZADO



A
generalidade é a imposição de serviço igual para todos, sem distinção entre os
usuários. 



7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO CORTÊS



A
cortesia na prestação do serviço traduz-se no bom tratamento para com o
público. 



8&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SERVIÇO MÓDICO



A
modicidade pressupõe tarifas em patamares monetários razoáveis para os
administrados.







A REALIDADE
BRASILEIRA
&nbsp;






&nbsp;



<!--[if gte mso 9]>
 
  
 
<![endif]-->


<!--[if gte mso 9]>
 
  Normal
  0
  
  
  
  
  
  
  
  
  21
  
  
  false
  false
  false
  
  PT-BR
  X-NONE
  X-NONE
  
   
   
   
   
   
   
   
   
   
  
  
   
   
   
   
   
   
   
   
   
   
   
  
<![endif]--><!--[if gte mso 9]>
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  LatentStyleCount="371">
  
  
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   UnhideWhenUsed="true" QFormat="true" Name="heading 2"/>
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   UnhideWhenUsed="true" QFormat="true" Name="heading 3"/>
  <w:LsdException Locked="false" Priority="9" SemiHidden="true"
   UnhideWhenUsed="true" QFormat="true" Name="heading 4"/>
  <w:LsdException Locked="false" Priority="9" SemiHidden="true"
   UnhideWhenUsed="true" QFormat="true" Name="heading 5"/>
  <w:LsdException Locked="false" Priority="9" SemiHidden="true"
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<![endif]--><!--[if gte mso 10]>

 /* Style Definitions */
 table.MsoNormalTable
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 mso-para-margin-right:0cm;
 mso-para-margin-bottom:8.0pt;
 mso-para-margin-left:0cm;
 line-height:107%;
 mso-pagination:widow-orphan;
 font-size:11.0pt;
 font-family:"Calibri","sans-serif";
 mso-ascii-font-family:Calibri;
 mso-ascii-theme-font:minor-latin;
 mso-hansi-font-family:Calibri;
 mso-hansi-theme-font:minor-latin;
 mso-fareast-language:EN-US;}

<![endif]-->



No
grupo de ATENDIMENTO PRECÁRIO, incluímos todas as pequenas e médias comunidades
do estado de MATO GROSSO, PARÁ, MARANHÃO, PIAUÍ, RONDONIA entre outros estados,
sendo os principais problemas:



1
– SERVIÇOS SEM SEGURANÇA SANITÁRIA:



&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Falta cloração da água servida a
população, presença de bactérias do grupo Coliforme Fecal, presença de sal (água
salobra), presença de ferro (água com ferrugem), presença excessiva de Cálcio e
magnésio (água que não ensaboa, e as panelas ficam com fundo escuro)
&nbsp;





<!--[if gte mso 9]>
 
  
 
<![endif]-->

<!--[if gte mso 9]>
 
  Normal
  0
  
  
  
  
  
  
  
  
  21
  
  
  false
  false
  false
  
  PT-BR
  X-NONE
  X-NONE
  
   
   
   
   
   
   
   
   
   
  
  
   
   
   
   
   
   
   
   
   
   
   
  
<![endif]--><!--[if gte mso 9]>
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<![endif]--><!--[if gte mso 10]>

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<![endif]-->







2
– SERVIÇO DESCONTINUO



Quando
não se tem controle do consumo por meio de medidores, o que ocorre em 100% das
cidades com administração pelo poder Público, os agentes são obrigados a
promover o que se chama de RODÍZIO, onde os bairros recebem água de forma
alternadas, ficando um ou mais dias sem água.



3
– Os equipamentos sempre estão sem reserva, a rede não atende a totalidade dos
habitantes da cidade, falta reservação…e é claro todos os USUÁRIOS DO SERVIÇO
ESTÃO DESCONTENTES.





A SOLUÇÃO



O Governo Federal já
abriu o jogo, NÃO TEM DINHEIRO, para financiar infraestruturas de SANEAMENTO.



Porém vai ajudar os
estados por meio do BNDES, para que os mesmos promovam as respectivas PPIs (PROGRAMA
DE PARCERIAS EM INVESTIMENTOS), e para tanto está adotando os seguintes
caminhos:



1 – Criação dentro do
BNDES de uma estrutura especifica para tratar desta modelagem.



2 – Buscou adesão dos
estados brasileiros, sendo que hoje 18 estados estão compromissados em aderir
ao programa.



3 – Está selecionando
CONSULTORES, para este grande empreendimento, que deverá disponibilizar a todos
os administradores públicos, material técnico e econômico financeiro, para que
procedam os respectivos contratos de concessão ou PPP (Parceria Público
Privada), com aval financeiro do BNDES.