Por que os Assistentes Virtuais tem Voz de Mulher?
Autor: Watson | Publicado: 2017-03-15T11:40:00-03:00

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Cresce dia-a-dia um grande mercado para elas, as locutoras. Percebeu que as esperas telefônicas, GPS, Google e os mais variados sistemas de atendimento virtual dispõem normalmente de um atendimento feminino? Mas porque essa preferência? Segundo pesquisas, existe uma maior aceitação da voz feminina. Elas soam mais agradáveis aos nossos ouvidos. Em artigo da Revista Seleções (fev/2017), o professor de comunicação Clifford Nass, da Universidade de Stanford, EUA, afirma que as pessoas tendem a perceber na voz feminina um auxilio para resolver problemas. Já a voz masculina é interpretada como uma autoridade com soluções prontas.Bom, já sabíamos que as mulheres são mais atenciosas no atendimento presencial, e confirmamos agora também no atendimento virtual.