Autor: diego santos | Publicado: 2010-11-13T19:00:00-02:00

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Exemplos de recursos de CRM
  }&nbsp; Gerência de requisição de mudanças, possibilitando ao usuário ou gerente das informações estarem em contato sempre com a pendência do cliente, mantendo-o informado sobre a data e resolução definitiva da mesma;   }&nbsp; A consulta do histórico do relacionamento do cliente com a empresa é objetiva e fazem com que o feedback aos serviços prestados tornem-se eficientes, sem que os clientes precisem cobrar soluções ou prazos de suas solicitações;   }&nbsp; Controle de prioridade de atendimento, buscando solucionar de forma eficaz as dúvidas, pendências e solicitações de estão classificadas em caráter de urgência;   }&nbsp; A análise dos motivos dos contatos do cliente com a empresa tem como objetivo a prática do “share of customer”, ou seja, aumentar a participação da sua empresa em serviço no negócio do cliente, levando a personalização do atendimento devido às necessidades detectadas;   }&nbsp; Conhecer de forma transparente a conveniência do cliente em relação a sua empresa;