A EXPERIENCIA EM SAUDE
Autor: Christiano Quinan | Publicado: 2017-09-10T05:22:00-07:00


A
EXPERIENCIA EM SAUDE



Nosso
perfil vem mudando ao longo dos anos. No passado nosso comportamento sempre foi
muito passivo frente aos profissionais de saúde, por isso éramos chamados de
pacientes, e aceitávamos tudo que estes profissionais nos orientava sob
cuidados e tratamentos em saúde. Hoje não mais, pois mudamos, somos mais
questionadores, nos tornamos mais exigentes, temos acesso à informação, somos
mais instruído, sabemos as opções diagnósticas e de tratamento disponíveis, e
hoje decidimos juntos com a equipe de saúde como será nosso cuidado. Neste
contexto nos tornamos verdadeiros consumidores de saúde, por isso não somos
mais pacientes e sim consumidores ou clientes. 

Infelizmente
os serviços de saúde ainda estão atrasados e muitos ainda se recusam a
compreender e atender esta evolução de nosso comportamento. 

Hoje,
sem dúvida alguma a experiência do paciente deve ser a soma do tratamento com o
relacionamento, ou seja, a relevância da capacidade técnica dos profissionais
de saúde envolvidos no atendimento e a inquestionável infraestrutura
tecnológica de ponta e de qualidade das instituições de saúde, mas, com esta
nossa evolução nada adianta a excelência da capacidade técnica se a comida do
hospital estiver fria, se ficarmos horas aguardando por um atendimento, se não
conseguirmos estacionar, se as acomodação forem ruins, se a roupa de cama
estiver furada, se o descartável sob a maca do consultório for o mesmo do
paciente anterior, se nossa consulta for relâmpago e, se assim de tudo, os
profissionais de saúde não estiverem preparado para esta evolução e nossos
questionamentos. Agora há uma inversão, ou seja, os profissionais de saúde
devem ser pacientes conosco.
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