Os cargos são definidos de forma cada vez mais ampla e a rotação entre diferentes áreas é estimulada.
Autor: Políticas e Práticas para Administração de RH | Publicado: 2011-12-01T08:35:00-08:00

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Dessa maneira, as pessoas precisam aprender a resolver problemas e a usar sua criatividade e capacidade de aprender, ao invés de seguir procedimentos e regras. Além disso, em função das várias superposições com o trabalho de outras pessoas, os funcionários acabam por entender melhor o trabalho dos outros para realizar a macro-tarefa (Kanter, 1996). Isto, logicamente, aumenta a necessidade do diálogo que, como visto anteriormente, é fundamental para a criação de conhecimento. 
De outro lado, a solução de problemas e a não aderência a regras e procedimentos, implica que os funcionários estarão trabalhando, mais freqüentemente, organizados em projetos que requerem equipes multi-disciplinares. Isto exige de todos os funcionários, ao contrário do passado, uma capacidade de, além de possuir algum tipo de especialidade funcional, o desenvolvimento de uma perspectiva generalista.
A rotatividade e mobilidade dos funcionários entre áreas aumentam, pois, a capacidade inovadora dos indivíduos. Funcionários com experiências em diversas áreas e funções terão uma visão mais equilibrada das forças e fraquezas da organização e uma base de contatos mais ampla, a partir da qual poderão aprender com mais facilidade. A mobilidade e rotatividade implicam, por sua vez, que as pessoas e não os mecanismos formais se tornem os principais veículos para a troca de informações e estabelecimento de relações entre diferentes áreas da empresa.