PERGUNTA EMPREENDEDORA
Autor: WAGNER ANDRADE | Publicado: 2012-11-19T03:49:00-08:00

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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; O
ouvinte Geraldo Santos, é empresário varejista no setor de miudezas&nbsp; e quer saber como contornar os problemas que
vem tendo com seus funcionários, disse que eles estão desmotivados e que por
conta disso atendem de forma desleixada e até grosseira os clientes. Pergunta
se existe uma forma de resolver esse dilema.

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Geraldo,
naturalmente não conheço a sua empresa, portanto a resposta será de forma
generalizada. Existem várias formas de motivar uma equipe, mas a origem pode ser
mais profunda, geralmente as empresas contratam pessoas pelo famoso QI- Quem
Indica, não passa pelo processo normal de recrutamento, seleção e treinamento,
os funcionários são jogados para trabalhar de forma abrupta e sem critério, são
tratados inadequadamente e a empresa não tem regras, nem seguem os conceitos
administrativos/organizacionais estabelecidos. Veja se o seu caso é esse,&nbsp; e se for precisará de uma mudança mais
profunda, mas se você cumpriu todas as etapas e mesmo assim a sua equipe anda
cabisbaixa, é hora de tomar algumas providências:

1º Monte um Plano de Incentivos;

2º Procure uma empresa de
treinamentos empresariais que desenvolva cursos adaptados e que aumente o
potencial motivador;

3º Valorize os seus
colaboradores, vibre quando eles vibrarem e seja solidário e compreensivo nos
problemas que tiverem;

4º Veja quais são suas laranjas
podres, quer dizer, alguns não estão dispostos a colaborar, tente recolocá-los
em outros setores ou mesmo afaste-os;

5º Seja sempre inovador, não
demonstre que está preocupado ou irritado, isso contamina os seus funcionários.