Que call center simpático...
Autor: Jornalista Baiana (JB) | Publicado: 2011-12-03T20:40:00-02:00

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Vão dizer que é implicância minha, e é mesmo. Mas, muita gente há de concordar que a estratégia usada, por exemplo, pela Sky é, digamos, chatinha. Como todo mundo sempre reclama da maneira como falam os atendentes de call Center (parecem robôs), o que fez a Sky? Colocou um computador para fazer o primeiro atendimento. O detalhe é que a máquina fala num tom bem descontraído, diz até “ótimo”. Quer dizer: como não conseguiram tornar o atendimento dos atendentes humanos (supõe-se) mais espontâneo, optaram por fazer isso com um computador. Em resumo: quando ligar para a Sky, você vai falar com uma máquina com jeito de gente ou com uma pessoa que fala como máquina.