Ficha de Qualificação de Indicadores (FQI)
Autor: Gestão e projetos | Publicado: 2011-10-11T07:16:00-03:00

O CMF adota o seguinte modelo para qualificar e identificar os seus indicadores de desempenho:

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      Nr       Campo       Dado a ser preenchido     
      1       Nome   do indicador      Percentual de visitantes   satisfeitos com o atendimento e encaminhamento feito pela Comunicação Social   
      2      Identificação      CS3d  
      3       Responsável   pelo ID      Comunicação   Social  
      4       Descrição   do fenômeno medido      Mede   a satisfação de clientes e usuários   
      5       Critério         Critério   3   
      6       Áreas   de aplicação do indicador      Visitantes   usuários e clientes  
      7       Fórmula      (Quantidade total de pesquisados   satisfeitos / Somatório de pesquisados) x 100  
      8       Unidade   de medida      %   
      9       Meta      80%  
      10       Fonte   dos dados (Referencial comparativo)      SCMB  
      11       Regra   para coleta dos dados      Verificação   por ocasião da visita  
      12       Forma   de divulgação      Pesquisa   escrita  
      13      Observação      Objetivo   estratégico 4