Corte indevido de energia elétrica
Autor: Felipe Guedes | Publicado: 2013-01-12T09:22:00-04:00

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Após constatar algumas reclamações de
consumidores contra o Escritório de Representação da Eletroacre no município de
Bujari, referente ao CORTE DO FORNECIMENTO DE ENERGIA, estarei esclarecendo o
que versa a lei a respeito.



O corte no fornecimento dos chamados serviços
públicos essenciais, como luz, água, telefone e gás, pode ser considerado
abusivo, caso o fornecedor não respeite algumas regras para suspendê-los. Uma
das medidas é a notificação prévia, ou seja, deve o consumidor ser avisado
antes da medida de corte, variando de concessionária a concessionária, o tempo
de atraso e o prazo de antecedência da advertência de suspensão do
fornecimento.&nbsp;



No aviso é necessário que a informação se
já clara e ostensiva, conforme faz previsão o artigo 31 do Código de Defesa do
Consumidor. O chamado direito de informação tem como objetivo trazer o
equilíbrio e assegurar a existência de igualdade de informação entre as partes
envolvidas, consumidores e fornecedores. Em havendo atraso no pagamento da
conta de água ou de luz, o prazo mínimo que a concessionária tem para notificar
o cliente do corte é entre 30 e 15 dias.



Mais segundo relato de alguns consumidores,
os mesmos tem recebido a notificação juntamente com o corte imediato do
fornecimento de energia. Segundo uma moradora que preferiu não se identificar a
mesma estava em Rio Branco com a mãe no hospital, quando chegou a sua casa a
energia havia sido cortada e a notificação estava embaixo da sua porta.



Ainda de acordo com o Código de Defesa do
Consumidor (CDC), ao regular a cobrança de dívidas por fornecedores, proíbe o
credor de submeter o consumidor inadimplente a qualquer forma de coação ou
constrangimento para que quite os débitos: "Assim, a suspensão do
fornecimento de energia elétrica não se apresenta como meio legal e adequado
para compelir o pagamento das tarifas em atraso.



Uma regulação da ANEEL – Agencia Nacional de
Energia Elétrica proibe as concessionárias a interrupção do fornecimento de
energia elétrica de débitos antigos com prazo superior a 90 dias, ou seja, se o
consumidor tem um debito referente ao mês de setembro/2012 a Companhia de
Eletricidade não pode efetuar o desligamento de energia no mês de janeiro/2013,
pois já se passaram 90 dias.



Os consumidores que se sentirem prejudicados PODEM
e DEVEM procurar seus direitos judicialmente, onde as causas impetradas contra
esse tipo de abuso tem encontrado consenso entre os magistrados a favor do
consumidor.



Também é possivel fazer DENUNCIA através da ouvidoria da Eletrobrás, basta clicar no link abaixo.



Ouvidoria Eletrobrás Acre 



Segue abaixo o protocolo do pedido de averiguação que solicitei a apartir das denuncias.









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  <w:LsdException Locked="false" Priority="61" SemiHidden="false"
   UnhideWhenUsed="false" Name="Light List Accent 2"/>
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   UnhideWhenUsed="false" Name="Light Grid Accent 2"/>
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   UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/>
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   UnhideWhenUsed="false" Name="Light List Accent 5"/>
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   UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/>
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   UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/>
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   UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/>
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   UnhideWhenUsed="false" Name="Dark List Accent 5"/>
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   UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/>
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   UnhideWhenUsed="false" Name="Colorful List Accent 5"/>
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   UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/>
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   UnhideWhenUsed="false" Name="Light Shading Accent 6"/>
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   UnhideWhenUsed="false" Name="Light List Accent 6"/>
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   UnhideWhenUsed="false" Name="Light Grid Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/>
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   UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/>
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   UnhideWhenUsed="false" Name="Dark List Accent 6"/>
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   UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/>
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   UnhideWhenUsed="false" Name="Colorful List Accent 6"/>
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   UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/>
  <w:LsdException Locked="false" Priority="19" SemiHidden="false"
   UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/>
  <w:LsdException Locked="false" Priority="21" SemiHidden="false"
   UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/>
  <w:LsdException Locked="false" Priority="31" SemiHidden="false"
   UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/>
  <w:LsdException Locked="false" Priority="32" SemiHidden="false"
   UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/>
  <w:LsdException Locked="false" Priority="33" SemiHidden="false"
   UnhideWhenUsed="false" QFormat="true" Name="Book Title"/>
  
  
 
<![endif]--><!--[if gte mso 10]>

 /* Style Definitions */
 table.MsoNormalTable
 {mso-style-name:"Tabela normal";
 mso-tstyle-rowband-size:0;
 mso-tstyle-colband-size:0;
 mso-style-noshow:yes;
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 mso-style-parent:"";
 mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
 mso-para-margin-top:0cm;
 mso-para-margin-right:0cm;
 mso-para-margin-bottom:10.0pt;
 mso-para-margin-left:0cm;
 line-height:115%;
 mso-pagination:widow-orphan;
 font-size:11.0pt;
 font-family:"Calibri","sans-serif";
 mso-ascii-font-family:Calibri;
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 mso-hansi-font-family:Calibri;
 mso-hansi-theme-font:minor-latin;
 mso-fareast-language:EN-US;}

<![endif]-->