Autor: diego santos | Publicado: 2010-11-13T19:12:00-02:00

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CRM
  O que é?
  }&nbsp; Customer Relationship Management  }&nbsp; Ferramenta de estratégia de gestão de negócios com foco no relacionamento com o cliente,   }&nbsp; Visando maior lucratividade e ganhos de vantagem competitiva, destacando para isto a participação da tecnologia como forma de automatizar os diversos processos de negócio, como vendas, marketing, serviços ao consumidor e suporte a campo.