EX CLIENTE FIEL
Autor: Andréa Barros | Publicado: 2015-05-01T18:33:00-03:00



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EX CLIENTE FIEL

É com imensa tristeza que venho através
desse desabafo contar minha decepção com a SAMSUNG. Tenho inúmeros produtos da
marca (03 televisões, 02 tablets, 01 celular S4, 01 câmera fotográfica e outros
inúmeros que fui passando adiante quando comprava algo novo). Quando comprava
eletrônicos era SEMPRE da marca Samsung e até discutia quando me falavam de
outras marcas. Até o dia que precisei de assistência técnica para minha
televisão.

Comprei uma TV Samsung no dia
14/12/2013 e apenas três meses depois ela apareceu com uma listra bem fininha
de cor amarela e na mesma hora eu liguei e pedi ajuda pelo telefone 4004-0000 (falei
com um atendente de nome Kléber) para saber aonde tinha uma assistência em Recife
para eu levar o quanto antes e avaliar o problema (era novinha e estava na garantia).
O atendente disse que ele agendaria uma visita para ver o problema. 

Os dias se passaram e NINGUÉM
APARECEU e o problema com a minha TV só aumentava. A listra que era micro, foi
aumentando até que parou a metade da tela e depois a tela inteira. Só saia o
som e nada mais.

Foi um descaso TOTAL comigo e com
meu problema pq eles agendavam a visita, não apareciam e eu que ficava ligando
e implorando ajuda pq se tratava da televisão do meu quarto e a que eu mais
assistia.

Foi registrado 03 ordens de
serviços:

OS 4124358269&nbsp; 

OS 4124387879

OS 4124423457

Até que depois de muito penar
eles vieram buscar a minha TV (eu queria levar para resolver LOGO o meu
problema e eles diziam que eles buscariam). E para a minha maior surpresa eles
disseram que o problema havia sido causado por urina de gato e que a garantia
não cobria esse tipo de dano. Eu realmente tenho gatas e que eu saiba elas não
urinam para trás (só gatos machos fazem isso). Digamos que isso tenha
acontecido (o que não acredito de forma alguma), se eles tivessem vindo logo
que o problema aconteceu a minha televisão ficaria com a listra, mas continuava
funcionando e daria para eu usar sem problemas. &nbsp;

Eu comprei a TV dividida em 10
vezes (minhas coisas são conquistadas com muito trabalho e sacrifício) e só
usei 04 meses e continuei pagando sem usar. Me senti MUITO DESAMPARADA e lesada
por uma marca que eu confiava e era totalmente fiel. 

Na época eu ia colocar na justiça
e procurar meus direitos de consumidor, mas devido ao meu trabalho eu não tinha
tempo (e continuo sem tempo). Resolvi expor meu problema na internet para
outras pessoas saberem o descaso que fizeram comigo. Na mesma época que eu
lutava para ser atendida por uma assistência um amigo colocou a TV dele SEM
GARANTIA na assistência e ganhou uma novinha. #indignada #direitodoconsumidor
#samsung #chateada #traida #esperavaoutrotratamento #exclientefiel #fuilesada

http://www.reclameaqui.com.br/12878921/samsung-electronics/ex-cliente-fiel/ 
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