Desrespeito aos consumidores por parte da OI continua
Autor: Osmar Enéias Machado | Publicado: 2013-02-21T09:24:00-04:00

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Como se não bastasse o péssimo atendimento na prestação de
serviços oferecidos pela Empresa de Telefonia, mas especificamente a OI, que
atende o Mato Grosso do Sul, agora nos julgam burros.

Por que dizer isso?



Devido as determinações da ANATEL – As empresas devem melhorar
seus serviços, tanto de telefonia fixa, internet e pesquisa de satisfação, nada
tem sido feito, ops, quase nada, ou melhor estão tentando dar um jeitinho
(seria o jeitinho brasileiro?).



O que tenho observado o desespero da OI em querer parecer
que está melhorando o serviço, estão tentando fazer funcionar internet em
caixas que suportam na marra 1,5 MB de banda, colocarem 2 MB, 3MB e sabe mais
quanto de banda, o que gera toda uma situação, pois venho passando por
dificuldades em usar o serviço de internet, telefone toca internet cai, mesmo
sem atender.

Técnico da OI vem faz um PAMPERO, diz que é tomada, modem,
fio, filtros, calor, frio, arvore, no caminho, não te houve, etc.



Depois de dois dias mudando filtros, tomadas, testando
outros, modens, me dá a razão que realmente o aumento da banda que sempre foi
de 1,5MB, foi aumentado para 2MB e que a porta não suporta.

Abre chamado com a central, reduz a banda, o que diminui a
banda da internet, e por consequência, gera uma insatisfação, pois você paga
1,5MB e recebe apenas 100 a 120 kbs, mas tudo bem funciona redondinho, telefone
toca, não cai o sinal, não dá chiado no telefone, tudo funciona entre aspas a
contento.&nbsp;



Mas passa uma semana, vai algum engraçadinho da OI, e
reconfigura tudo de novo, muda aumenta a velocidade na porta novamente.



Abre chamado, lá vem o técnico, para começar, não escuta sua
reclamação, e começa tudo de novo, mesmas alegações, muda filtros, tomadas,
fios, desculpa, das arvores, frio, chuva, calor, e assim por diante, dois dias
depois é obrigado a dar razão que o motivo do mau funcionamento era o simples
aumento da BANDA, 10 Minutos depois, tudo volta a funcionar.



Fica a pergunta aos entendidos de telecomunicações, e dessa
forma que se consegue melhorias?