IBM Announces New Innovation Lab Dedicated To Technology
Autor: Sérgio Viegas | Publicado: 2011-08-04T10:05:00-02:00

                                   ARMONK, N.Y.,                                                                                                                                                                             -                                       28 Jul 2011:                                                                    IBM (NYSE: IBM)  today announced the creation of the Services Innovation Lab (SIL), a new  global lab that will initially comprise about 200 technology experts  hand-picked from around the company. The lab will accelerate the  expansion of real-time analytics and software automation in both IBM's  technology services offerings and its global services delivery  capabilities.                               The SIL significantly expands IBM's nearly 10-year-old  services research program by bringing together services, research,  software developers and industry experts from around the company to  focus initially on the creation of services software applications for  cloud computing, analytics and mobility.  IBM invests more than $6  billion annually on research and development and employs about 3,000  researchers worldwide, with about a third of them focused on services  and analytics. "Our singular focus is to help our clients capitalize on technologies  that solve problems and create new possibilities," said Mike Daniels,  senior vice president and group executive, IBM Services.  "Creation of  the Services Innovation Lab demonstrates how we at IBM differentiate our  capabilities vs. competition.  We harness the best of what IBM research  and development can deliver in science and engineering to help our  clients be more innovative." IBM researchers, developers and other technical experts who will  participate in the SIL have an array of credentials, including  development and client experience in computer science, software,  security and compliance, systems management, mathematics and business  optimization, data mining, storage, computer systems, user interaction  and cognitive sciences. The central mission of these elite researchers  and developers is to turn the intellectual property created during  client engagements into software – thereby making it easier and faster  to replicate a solution to thousands of engagements around the globe. "The Services Innovation Lab is creating a research environment that  leverages advances in services science, analytics and cloud computing to  create innovation that matters for our clients anywhere in the world,"  said Mahmoud Naghshineh, vice president and director, IBM Services  Innovation Lab. "Our efforts are focused on understanding the problems  of service organizations from the perspectives of people, practices,  information and technology to provide them new opportunities for  revenue, cost savings and to foster innovation." The SIL will operate out of IBM Research's Labs worldwide, including  New York, California, China, Israel, India, Japan, Switzerland and  Brazil.  The initial focus of the SIL projects includes:   Cloud Computing –- The SIL  will create both new Cloud services and devise new methods for moving  traditional computing environments to a Cloud-based model.  For example,  one of the initial projects will be the creation of so-called  dashboards that will enable an information technology (IT) professionals  more effectively learn what is happening inside a datacenter, where to  apply resources and improve productivity.  Advanced Analytics – The  SIL will invent new ways to tightly integrate analytic services with  business processes to create new types of services and applications that  can be injected into client accounts more quickly.  One example already  in the market is IBM's Tax Collections Optimizer, which uses new  IBM-patented analytics technology to help governments identify the most  effective and efficient methods to collect taxes from delinquent  debtors.  Service Delivery Automation –-  The SIL will use data mining and real-time analytics software to create  new delivery capabilities that will dramatically improve the operation  of a data center by enabling IT management to become predictive and  proactive.  For example, one project will more accurately predict if a  data center will lose power. The new technologies will enable better  monitoring and maintenance of data centers that will improve quality and  reduce costs.  Enterprise Mobilization and Smarter Planet – Focused  on helping our services clients capitalize on mobile technologies, the  SIL will develop new ways to access enterprise applications and  infrastructure regardless of the device being used.  For example, the  SIL will design a way to enable a mobile device to more easily access  with enterprise customer reference systems or expense reporting  applications.  The SIL is the latest example of the investments in research  innovation and software capabilities that IBM has made over the past  decade to create higher-value service offerings. IBM researchers have  participated in more than 1,000 IT business process and consulting  client services engagements.   With more than 15,000 services and software patents issued to IBM  inventors in the last five years, patented services applications have  played a major role in enabling IBM to deliver on its smarter planet  vision – a world where technologies are increasingly interconnected,  instrumented and intelligent -- by quickly moving an invention into  client engagements around the world, from smarter healthcare and smarter  water management to smarter buildings and smarter crime prevention.