Falta de sinal é a principal reclamação dos consumidores de telefonia móvel no Brasil
Autor: TIAGO MAGALHÃES | Publicado: 2012-11-29T09:41:00-02:00


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Pesquisa realizada pela Konkero mostra as principais falhas
das empresas que operam no país.

Na tentativa de medir o grau de insatisfação dos consumidores brasileiros de
telefonia móvel, a Konkero fez uma pesquisa para registrar as principais
reclamações feitas por eles. Após três meses de trabalho, foi elaborada uma
carta em que constam 2.181 queixas originalmente registradas através do site
“Alô, quero falar!”.




Segundo os responsáveis
pela iniciativa, todas as empresas do setor que operam no Brasil, com exceção
da Nextel, se negaram a agendar uma reunião. Quando impressa, a carta repleta
de reclamações atinge 55 metros, tamanho equivalente ao de um prédio de 18
andares. 

Metade das queixas feitas
à Kokero está relacionada à falta de sinal para receber ou efetuar ligações
(dentre elas, 14% relatam cortes repentinas na comunicação), enquanto 15%
relatam dificuldades para acessar a internet. Já cobranças feitas de forma
indevida foram relatadas em 10% dos casos, enquanto 7% das reclamações eram
relacionadas a falhas no envio de mensagens.

Comunicação falha

Também foram registrados
problemas relacionados à falta de informações na hora de adquirir um novo
aparelho ou linha. Segundo verificado pela equipe da startup, a maioria das
operadoras não deixa claro em panfletos o valor cobrado por excedentes nem os
custos relacionados ao envio de SMS, DDD e roaming.

Para completar, a Konkero
verificou que muitos contratos são fechados sem que todos os pontos do plano
contratado estejam detalhados. A iniciativa propõe diversas soluções para os
problemas relatados, incluindo a publicação de dados completos sobre as empresas
que operam no país e o desenvolvimento de um aplicativo capaz de mostrar a
força das antenas de transmissão disponíveis em um determinado local.



Fonte: http://www.konkero.com.br