Péssimo atendimento
Autor: Educação Significativa | Publicado: 2011-07-15T18:10:00-07:00

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Roselene Nunes de LimaProfessora e Psicopedagogaroseanis@ig.com.br
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Não há quem diga que está sendo tratado de forma adequada nos ambientes frequentados. Se há justiça nos atendimentos em supermercados ou bancos. Frequentemente vamos aos super e hipermercados da cidade e nos aborrecemos com os preços dos produtos divergindo das gôndolas com o registro nos caixas. É desagradável, pois temos que, além de vigiar os registros, explicar o erro e ir buscar a etiqueta para o operador de caixa dar o desconto. Sem contar com aquelas pessoas que se sentem donas do pedaço e comem o que querem antes de pagar.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Os atendimentos em hospitais e clínicas médicas também são vilões para a população. São demorados, os médicos chegam muitas horas atrasados, sempre com uma desculpa muito estranha. É bem melhor admitir que têm tantos empregos que não têm tempo para tamanho trabalho. Os planos de saúde estão nesta discussão, pois são caros e os atendimentos em consultas e exames são de amargar nas filas.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quanto aos atendimentos bancários vão de mal a pior. Os terminais são lentos, têm risco de clonar os nossos cartões, alguns nunca funcionam e outros estão sem papel para impressão ou estão sem dinheiro. Outro dia fui ao Banco do Brasil, agência tabuleiro, e tive a certeza de que os maus préstimos nos serviços tinham começado lá. Pedi um copo d’água ao vigia, que me encaminhou a um funcionário do balcão, que me encaminhou para o piso térreo, que não me encaminhou para ... Na verdade o atendente com um sorriso sarcástico me falou que água tinha numa lanchonete na frente do banco. Eu, sinceramente, odiei a resposta dele. Procurei o gerente e fiz minha reclamação dizendo que água não se nega para ninguém, nem para um cachorro na rua. Ele me ofereceu água e eu falei que não estava pedindo esmola, pois estava na condição de cliente. Fiquei muito chateada e comprei água lá fora. Há 17 anos eu dou lucro, também, a esse banco e recebo um sorriso sarcástico, de presente, de um funcionário pensando que porque passou num concurso tem condições de esnobar os clientes.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Atendimentoruim.com está nas operadoras de celular. Ficamos de 50 minutos a 1 hora e meia esperando para o atendimento acontecer, isso quando não cai a ligação. Quando alguém atende prefere passar para outro atendente.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tenho preferido comprar na internet, pois o atendimento é rápido, seguro e eficiente. O pior disso tudo é que estamos ficando muito mecanizados, não temos mais contado com pessoas e quando temos a ineficiência dos serviços atrapalham o bom andamento. Está havendo um desserviço generalizado.
Artigo publicado no Jornal Tribuna Independente no dia 13.7.2011