Frustrações do Usuário
Autor: Heraldo Jr. | Publicado: 2010-11-23T10:29:00-08:00

                                  
Para desenvolver um produto usável e com um bom nível de usabilidade, proporcionando seu uso a qualquer tipo de usuário, é preciso saber quais são as principais frustrações dos usuários, várias razões pelas quais os usuários se frustram com seus computadores, algumas são:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando a aplicação não funciona ou falha;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando o sistema não faz o que o usuário deseja;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando as expectativa do usuário não são atendidas;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando o sistema não fornece informações suficientes que permitam o usuário saber o que fazer;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando as mensagens de erros são vagas e confusas;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando a aparência de uma interface apresenta muitos efeitos de cor ou é muito confusa;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quando um sistema requer que os usuários realizem muitos passos para cumprir uma tarefa e quando se descobre que errou é preciso começar tudo de novo.
Alguns causadores de frustrações que poderiam ser evitados são:&nbsp;1. Ilusão- Quando as expectativa do usuário não são atendidas e, em vez disso, é apresentado a ele um display ilusionista.&nbsp;2. Mensagens de erro- Quando um sistema ou uma aplicação falha e fornece uma mensagem de erro “inesperada”.&nbsp; 3. Sobrecarga do usuário- Atualização de software exigindo que os usuários realizem tarefas de manutenção excessivas.Aparência: Quando a aparência de uma interface é desagradável.

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 <![endif]-->Uma maneira do usuário lidar com a frustração induzida pelo computador é descontá-la no próprio aparelho ou em outro usuários, mas para resolver esse problema basta utilizar ferramentas, como por exemplo, o suporte online, onde o usuário pode tirar dúvidas sobre como resolver o problema.


                                REFERÊNCIA: Preece, Jennifer&nbsp; Design de interação: além da interação homem-computador / Jennifer Preece, Yvonne Rogers e Helen Sharp; trad. Viviane Possamai.- Porto Alegre : Bookman, 2005.