Feedback positivo e realista
Autor: Luiz Rodrigues Rosa | Publicado: 2013-11-10T16:18:00-08:00


Você está acostumado a receber um Feedback de alguém que trabalha ao seu lado?

Experimente, você irá se surpreender com o que ouvira, não se espante pois irá ouvir coisas boas e ruins.

Mas isso é bom porque você poderá aprender sobre você mesmo. Trabalho como Encarregado de Produção em uma metalúrgica, estou sempre lidando com diversas situações de um longo dia de trabalho como: Organização, Produção, Prazo e Conflitos entre funcionários que em determinadas situações se mostram descontentes, as vezes com seus salários e as vezes com seus serviços. É aí que entra o Feedback, em determinadas situações quando damos o nosso feedback a eles, devemos nos precaver de quando e como faremos isso para não os deixarmos com sua moral baixa, e algumas vezes fazer com que eles também nos digam o que estão pensando. Mas se preparem para ouvir também e tirar proveito.


Veja abaixo um artigo sobre Feedback.

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Feedback positivo e
realista
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Feedback é um
processo de alimentação que ocorre por meio de troca de informações críticas e
orientações para o alinhamento ou reposicionamento do empregado a fim de
melhorar o seu desempenho na função. Dar e receber feedback é uma arte que se aprimora com o tempo, não
importa o tamanho da empresa. Regularmente, empreendedores e profissionais em
cargos de liderança não escapam à difícil missão de reposicionar empregados por
meio de feedback.



O feedback é uma ferramenta simples e prazerosa quando feito da
maneira correta, caso contrário, não gera a cumplicidade e a confiança
necessária entre os envolvidos no processo e pode comprometer ainda mais o
relacionamento entre líder e liderado.

Na maioria das vezes, o feedback torna-se chato e constrangedor e
acaba se transformando em momentos de desabafos e lamentações em função das
expectativas irreais criadas por ambas as partes. Por essas e outras razões,
deve ser aprendido e praticado com frequência.




7 passos para um feedback
positivo e realista


1.&nbsp; Defina data e hora para o feedback:
na prática, escolha o melhor mais adequado, pois, dependendo do caso, chamar o
empregado quando ele está com o moral em baixa não vai ajuda-lo em nada.



2.&nbsp; Separe questões técnicas de questões comportamentais:
dificuldade de adaptação ao cargo é diferente de conduta ou comportamento
inadequado. Pontue as questões técnicas – falta de conhecimento, dificuldades
de adaptação, inexperiência etc. – e, em seguida, as questões comportamentais:
relacionamento com a equipe, posturas incorretas, vestuário etc.



3.&nbsp; Reforce os pontos fortes e pontos fracos: enalteça
os pontos fortes para criar o clima e, na sequência, os pontos fracos; o
empregado vai lembrar com mais ênfase da segunda parte, ou seja, onde precisa
melhorar; seja direto, mas não seja cruel.



4.&nbsp; Em cada ponto identificado, utilize a sequência constatação
- reflexão – conscientização. Exemplo: esse comportamento não condiz
com o código de conduta da empresa; o que pode acontecer se não for corrigido;
qual é a conduta ideal.



5.&nbsp; Dê oportunidade para o colaborador falar:
prepare-se para ouvir coisas para as quais não está preparado, afinal, trata-se
de um feedback realista, o que pressupõe sinceridade e aceitação de
pontos de vista diferentes.



6.&nbsp; Lance um desafio: utilize-se das perguntas
poderosas, tais como: o que você pode fazer a respeito? Qual é o prazo que você
precisa? Como posso ajuda-lo a resolver isso? Quem você deseja na equipe? Qual
é a sua dificuldade? Quando podemos conversar a respeito?



7.&nbsp; Adote um distanciamento periódico e reposicione:
lance um desafio, estabeleça uma meta e dê o tempo necessário (negociado) para
o empregado absorver a ideia e mudar o comportamento. Depois disso, se o problema
persistir, não há muito que conversar.


Por fim, lembre-se: o objetivo do feedback é fazer o empregado se
desenvolver, portanto, não é hora para ofensas, desabafos, lamentações nem
lavagem de roupa suja. Quanto mais clara for a comunicação, maior a possibilidade
de crescimento de ambos os lados.




Fonte.:http://www.administradores.com.br