Pensando fora da caixa.
Autor: Ana Paula - Executiva Atendimento | Publicado: 2012-09-25T08:43:00-07:00

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Cada vez mais percebo a necessidade que o
profissional de atendimento tem em pensar diferente, pensar novo e acima de
tudo quebrar as barreiras do lugar comum.



Não adianta usar as mesmas fórmulas, não se
atualizar, não pesquisar e não ficar atento às mudanças que acontecem ao redor
do mundo da comunicação.



Precisamos entender que existem novas tecnologias,
que uma campanha pode ser pensada só para internet, que um VT produzido para
comercial de TV pode ter uma versão para o Youtube com os bastidores, um
anúncio impresso pode ter QR Code com interação com as redes sociais.



Temos a "obrigação" de conhecer de endomarketing a
mídias digitais, estudar e acompanhar a evolução dos meios de comunicação. Saber que o cliente do nosso cliente pode ser
impactado a qualquer momento, se encontrarmos a melhor forma.



Não podemos mais esperar que os mesmos pensamentos
de antes nos ajude a conquistar mais espaço e crescimento profissional, é
preciso muito mais do que isso.



O cliente não espera mais um profissional que fale
tudo que ele já sabe, ele quer ser surpreendido.