A Batalha do Telemarketing
Autor: Cássios Diogo | Publicado: 2012-06-04T19:27:00-03:00




Tive uma experiência horrível no último sábado. Produzi um texto para a aula e coloco abaixo para vocês terem idéia do que foi a situação.

Essa Oi é horrível.

Vejam

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Após
receber a conta de telefone com um valor superior e constando uma promoção que
supostamente havia me cadastrado, resolvi ligar para o serviço de atendimento
da operadora. Foi nesse momento que começou a batalha. Era um sábado à tarde.
Se tivesse marcado algum compromisso para o restante do dia, não teria
comparecido. 

Foram cinco ligações, sete números de protocolo e oito
pessoas diferentes com quem conversei. Quando começava com a explicação do
problema, o atendente dizia que não podia resolver o meu problema e solicitava
uma nova ligação para um número diferente ou transferia a ligação para um
colega. 

A batalha pelo cancelamento da “promoção” que aumentou a
conta de telefone em 120 reais não foi fácil de ser vencida. Quando o problema
era constatado pelo funcionário, a informação geralmente era a mesma: “Desculpe
senhor, esse serviço não pertence ao meu setor”.

Meu pai comentou antes de pegar o telefone que seria
complicado esse cancelamento e foi realmente uma ilusão acreditar que a
Patrícia iria resolver o meu problema.&nbsp;
Ela foi a primeira pessoa com quem falei por volta de duas da tarde.
Depois da Patrícia veio a Cláudia, a Eliane, o Daniel e o Roberto. Ainda
conversei com a Débora e o Fabiano antes do Danilo. Somente com este atendente
que tive a solução do problema. Nesse momento, já passava das seis e meia da
tarde. 

Desejo que você leitor jamais passe por esse problema e
quem já passou, sabe exatamente o que enfrentei. 

A partir de agora, é torcer para que todas as contas
venham certas. Se alguma vier novamente com problema, a primeira coisa a ser
feita é desmarcar os compromissos e enfrentar novamente a batalha.







&nbsp;Como disse no texto, não desejop a ninguém..