Uma noite de tempestade
Autor: Vitor | Publicado: 2013-01-30T05:25:00-08:00

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Uma noite de
tempestade, há muitos anos, fez um homem idoso e sua esposa pararem em uma
recepção de um pequeno hotel, na Filadélfia. Tentando obter abrigo da forte
chuva, o casal se aproxima do recepcionista e pergunta: 

“Pode nos
dar um quarto?”. 

O empregado,
um homem atento, com um sorriso morno lhes diz: 

“Há três
convenções simultâneas na Filadélfia… Todos os quartos, do nosso hotel, e de
outros estão lotados”.

O casal se
angustiou, pois era difícil que a esta hora e com estes tempo horroroso fosse
conseguir onde passar a noite. Mas o empregado disse: 

“Vejam…, não
posso manda-los embora com esta chuva. Se vocês aceitarem, posso oferecer-lhes
meu próprio quarto”.

O casal
rejeitou, mas o empregado insistiu voluntariamente e, finalmente, terminaram
aceitando seu quarto.

Na manhã
seguinte, ao pagar a conta o homem pediu para falar com ele e disse-lhe: 

“Você é o
tipo de Gerente que eu teria em meu próprio hotel. Talvez algum dia construa um
hotel para devolver-lhe o favor que nos fez”. 

O
recepcionista tomou a frase como um elogio e se despediram amigavelmente.

Passaram-se dois anos e o emprego recebe uma carta
daquele homem, no qual recordava o fato e enviava uma passagem de ida e volta a
New York com o pedido expresso de que os visitassem. Com certa curiosidade o
empregado não desprezou esta oportunidade de visitar gratuitamente New York e
foi até la.

Nesta ocasião, o senhor idoso o levou à esquina da
Quinta Avenida com a 34 e indicou com o dedo um imponente edifício de pedra
avermelhada e disse-lhe: 

“Este é o Hotel que eu construí para você”. 

O recepcionista olhou aturdido e disse: 

“É uma piada, não é?”. 

“Pode assegurar-se que não”, contestou com um
sorriso cumplice do homem idoso. 

E assim foi com o William Waldorf Astor construiu o
Waldorf Astoria original e contratou o seu primeiro gerente, de nome Georg C.

Obviamente, Georg C. Boldt não imaginou que sua
vida estava mudando para sempre, quando fez aquele favor para atender ao velho
Waldorf Astor naquela noite de tempestade. Não temos muitos “Waldorf Astor” no
mundo, mas um chefe satisfeito ou um cliente surpreendido podem equivaler a
nosso Waldorf Astoria pessoal.