Autor: diego santos | Publicado: 2010-11-13T19:09:00-02:00

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Clientes: Conquistando e mantendo
}&nbsp; O marketing de relacionamento não é simplesmente uma estratégia para o crescimento das vendas, mas principalmente para manter os clientes atuais, pois de acordo com as pesquisas podemos afirmar que:   }&nbsp; Custa 5 vezes mais conquistar um novo cliente do que manter um cliente atual;   }&nbsp; 91 % dos clientes insatisfeitos jamais retornarão;   }&nbsp; Os clientes insatisfeitos comunicam sua insatisfação a pelo menos 9 outras pessoas, mas 90% deles não passam a insatisfação para a prestadora de serviços;