Sears Hometown Store — Sears Hometown Store, 906 W Main St, Riverton, WY 82501
Rating: 1/5 (2020-11-16)
Review: I ordered a refrigerator in September because there was not one on the floor that I wanted. It didn't get in until November, about a month later than was supposed to, (not their fault due to the COVID shortage). When I purchased the refrigerator, I told them I needed it delivered set up and an old fridge taken away. It was all documented on the receipt that it would be delivered, etc. When the fridge came in, I had to call to find out it was here, and then I was told that they do not deliver. I told them that I bought it with the promise that it would be delivered and set up, but they would not budge. I even talked to the manager, and all he could say was I'm sorry. I went into the store, to see if we could work it out, and was still told "sorry we don't deliver". So I'm having to pay an extra charge to have it delivered by an outside repair company. They will not make good on a transaction that should be honored and specifically stated on a receipt. I was told numerous excuses why they wouldn't and couldn't deliver. We've bought all our appliances from Sears and never had a problem with delivery until they moved and under different management.