Sears Hometown Store — Sears Hometown Store, 906 W Main St, Riverton, WY 82501
Rating: 1/5 (2020-09-12)
Review: Caveat emptor, new owners, NOT recommended

We had to order an item that was out of stock, but we would have to pay in advance. I asked about delivery, the clerk said "the owner (she) told them to tell customers that delivery was free in Riverton". I paid by credit card 8/9 in whole. On 9/9 I returned a call that I had missed and the person (Matt Owens) answered (just "hello" seriously) to say the item was in. I asked if they would be delivering it that day, he said they don't deliver. I told him I was promised free delivery, he said that was wrong. It only applied if I used a Sear CC which was never mentioned by the clerk. Nevertheless, this is breach of contract.

I told him we wanted a refund and my wife called him back with info from the receipt and he promised her the credit would show up within 24 hours. More than 48 hours later that hasn't happened yet, I will post if that happens.

UPDATE: the purchase was applied to my card as credit. We will find another vendor to make our purchase from. Honestly, if they would have said up front that I would have to pay for shipping it would have been ok with me. My advice is to never EVER do business with folks who bait and switch or take no responsibility for what their employees say or do.