[
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 20,
        "expertise": 0.002147756402854,
        "user_cities_visited": 21,
        "review_days": 0.037787513691128004,
        "helpful_class": 2,
        "review_text": "Room was not ready during check in. Made reservation and paid online for two rooms. The front desk staff told us there's something wrong with the rooms and they have run out of reserves room. We were not informed at all prior our arrival.In the end the staff put all of us into one big room. Very unapologetic staff.Room was filthy, run down and unhygienic. Bath room is clogged with water. Water temperature is too cold, as if the water heater is not working.Definitely will not return to this hotel anymore."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 40,
        "review_days": 0.12048192771084301,
        "helpful_class": 0,
        "review_text": "The rooms at the JW Marriott are very large and beautifully decorated. We had a room with two full beds that were very comfortable. The hotel is very close to union station and within walking distance to shopping on state street, Millennium Park, and many theaters. There is a very nice workout and pool area.If you are sensitive to smells, beware that they seem to pump some kind of aromatherapy into the front lobby. I am very sensitive to these kinds of smells and had a headache before we could finish checking in. It also made it impossible for us to eat in the lounge restaurant even though we would have liked to. Overall I would definitely stay here again and just send someone else in my party to check us in."
    },
    {
        "user_review_posted": 800,
        "user_total_helpful_votes": 233,
        "expertise": 0.001303652212291,
        "user_cities_visited": 602,
        "review_days": 0.687842278203724,
        "helpful_class": 2,
        "review_text": "The building is nice but the guest rooms are a bit tacky, and mine was dirty.   The bed was uncormfortable and the room noisy.  Internet (WiFi) was dicey, whichbis especially egregious in a business Hotel.  Staff seemed poorly trained an incapable of solving problems."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 5,
        "review_days": 0.7546549835706461,
        "helpful_class": 0,
        "review_text": "We stayed there for 4 nights. Its very clean, rooms spacious. We didn't hear people above us or in the hallway. It was a pleasant experience. I would stay there again. we didn't eat there. Their margarita's in the bar are great!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 11,
        "expertise": 0.0016697929309640001,
        "user_cities_visited": 8,
        "review_days": 0.9074479737130341,
        "helpful_class": 2,
        "review_text": "Overall a very nice experience. There were just a couple of details I wanted to share so other travelers could know up front.  First we booked a room for three and requested a one bedroom king with a fountain view. We also had a soaker tub, however, it did not seal so we could not keep it full.  This room style does not have a coffee maker or a microwave.  My special requests included enough towels, pillows etc. for 3. Upon arrival, I had to call housekeeping to request these items, and had to request each day after housekeeping with the exception of the day I left them a note.  One of the days we came back to our room late afternoon to refresh for the evening, and he hadn't gotten any service in our room even though housekeeping was in our wing when we left our room around 1:00 PM.  We also forgot (until we returned home) that at the time of our reservation, we were told we would receive $50 in pool credits, not sure what that means because it was not offered at check in! We signed up for the Identity Rewards Club and were told to use it at the property when we made purchases. We ate at two of the hotel establishments, gave them the card, but later checked on our credits to learn that no purchases were reflected.  On the positive, we had a great view of the fountain from the 40th floor of the Chelsea Tower and a comfortable king bed.  Location is convenient as well. Again, not a horrible experience, but worth sharing."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "My boyfriend and I had stayed here this past weekend and had a comfy stay.I came to SF for work and had to be at my appearance by 2pm. We arrived around 12pm and checked in with Liz. Liz allowed us to check-in early which meant less stress for me and I was so happy to have time to get ready for my hearing. Liz also gave us a room with a lovely outside view! Check-in was easy and our room was comfortable. The room was modern and was enough space for two people. The room had a fridge and microwave which was very appreciated.Complimentary water and refreshments are available. Lots of food options in the surrounding area. I loved being able to walk to Chinatown and the Ferry Building.The staff is very friendly. Def recommend if you're visiting SF and want an affordable room. I will stay here again especially because I hate staying in Union Square! Thank you, Liz and Club Quarters!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.1078860898138,
        "helpful_class": 1,
        "review_text": "I picked this hotel from Hotels.Com. I didn't realize that I selected a room with a shared bathroom. My fault for not being more careful in my selection. There were two toliets-each one was marked Women and Men. There were two showers and tubs--without markings. The toliets didn't require a key card but the shower did. None of the rooms have AC and the room is cooled by a fan. I had a room that overlooked either an alley or a street, which meant that noise was prevalent. I didn't sleep well. I will say that the service was good."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 25,
        "expertise": 0.001756932243526,
        "user_cities_visited": 134,
        "review_days": 0.15388828039430402,
        "helpful_class": 1,
        "review_text": "Going to be honest, I dont think that I would want to return to Miami after staying here. My husband and I were looking for a place in Miami for the night before our cruise, so we found a great deal on this hotel. We arrived there and we were a bit shocked at either the fact that no one knew English well enough to help us or that no one wanted to speak in English. We realized that we were going to a place where lots of people spoke Spanish, but we were overwhelmed that we were the only English speaking people there at the hotel. We arrived before the check in time and weren't happy that the front desk person blatently ignored us standing there for about 10 minutes and was chatting away to what appeared to be a friend. We got the hint and sat down on a couch and waited until it was time and my husband had to go up and check in, which proved a bit difficult due to the language barrier. Finally we get settled into our room, which had an amazing view of the beach, but just felt run down and had extremely thin walls (we were able to hear everyone talking all around us). The shower, while it had conditioner and body soap, didnt tell you which was which...that was a challenge getting that figured out. Then, the contintental breakfast required a ticket, which was $12.50 per person. Not know this, we had gotten our food which was few options and all quite cold. When we were told about the tickets, we left our food and went across the hall to the hotel's restaurant for a cheaper menu. Also, my advice is to NOT use the valet service to get a cab. We were told that we had to give them a $10 deposit and then $30 for a cab ride. Then, when we said we wanted to be at the cruise port at 11 am, we were told no and that the cab would pick us up at 4. We were very angry by this since that's just not how cab rides work and found our own ride there....felt like a massive scam to us. Needless to say, we got what we paid for and won't be returning."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 12,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.44249726177437004,
        "helpful_class": 1,
        "review_text": "So we travel to Las Vegas several times per year, in most cases w stay at the Golden Nugget, but we decided that since it was March and the pool wouldn't be in play anyway, we would try something different. The D is a high energy fun place to have an adult weekend. The downstairs is very modern and updated. The upstairs proved to be our favorite, it's theme is vintage slots. It's more relaxed and the bar and servers are top notch. I'll start with Naomi who was amazing, someone I would hire to represent my business and Chris behind the bar who was fun and attentive. We always set aside one night for a nice steak house, once again we usually go to Vic and Anthony's or Hugo's. Steak house, but we have found a new steak house right in the D. I would highly recommend Andiamo Italian Steak house it is on par with the others and maybe a step above. If only the D had a better pool situation this would be our new home base year around. That being said, this will be our new non summer months hotel! Thanks for a great stay."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 4,
        "review_days": 0.46385542168674704,
        "helpful_class": 0,
        "review_text": "My husband I stayed here for Hamilton as well as to be near main POI and transportation.  The hotel location and room spaciousness can't be beat for Chicago!  Don't expect a lot out of the staff as the check-in process was a mess.  If you travel frequently and stay at other Hiltons, you will be disappointed in the customer service, but overlooking that, everything was great.  Super clean, HUGE sleeping area and spacious bathroom; we stayed in 2005 (corner room near elevator on 20th floor) and slept soundly."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.656626506024096,
        "helpful_class": 0,
        "review_text": "People are the biggest differentiator and this hotel has extremely good people!The staff was dedicated on the highest level to make our stay an awesome experience.From the porter on the entrance, the reception until the person cleaning our room everybody was doing the best and EXTREMELY friendly and dedicated to make our stay a great and pleasant.I did not miss a thing and felt extremely valuated.Special thanks to the people in the restaurant providing breakfast.Friendly and with a smile we got a super service along an excellent breakfast.This was an awesome start into the day.Special THANKS to Esther, Sujith, Ahmer and Saish for your premium service!!!!CheersJosef"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 17,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 20,
        "review_days": 0.027929901423877003,
        "helpful_class": 1,
        "review_text": "Nice hotel in a great location. Good room, great bathroom, awesome bed. Dining was excellent with a fabulous location for breakfast by the fish pond. Staff were very helpful and spoke English well. Definitely recommended"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.507667031763417,
        "helpful_class": 1,
        "review_text": "Stayed 2 nights pre Alaska cruise, 2 adults and 2 kids.  My family and I were so glad we chose the Seattle Marriott Waterfront.  The location was perfect and the entire staff was awesome.When we arrived, I found out that Marriott reservations booked us in a 2 person room.  The front desk person resolved the issue and gave us an upgraded room with a premium view of the waterfront for the same price.  We could see the Seattle Wheel, the ferries coming in and out, Mt Rainier, and Seahawks stadium.  My wife kids and I would just stare at the amazing views for hours.  Cannot emphasize the location - Seattle Wheel (0.4 miles), Pikes Market (0.3 miles), and the Space Needle area (1 mile).  Because of the convinient location, we were able to hit up the first Starbucks with no one in front in the evening vs fighting the lines during the peak times.  Also, if y'all are into Segways, Seattle Segway is also about 1mile.One final customer service positive.  The morning of our checkout, we wanted to use our BFAST vouchers, but we came down after they expired due to time.  We still ordered and ate an amazing BFAST.  As we were getting ready to pay, our waitress said it was on them.  They honored our vouchers even though they did not have to.The only negative was not on the hotel, it was Seattle downtown has a lot of homeless in the area.  They were harmless and we only had one come up to us and ask for money.  So if your the giving type, carry lots of ones.Overall, amazing location and amazing staff."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 43,
        "expertise": 0.004064879179079,
        "user_cities_visited": 56,
        "review_days": 0.048192771084337005,
        "helpful_class": 0,
        "review_text": "This old art deco hotel is situated in a great location in Miami Beach. Just a block from the beach and from ocean drive, but still quiet enough to sleep at night.  The staff at the hotel was great, the happy hour and free drink specials were nice and the breakfast in the morning was also an added bonus.  I stayed in a corner room at the back of the hotel, and while quiet, was not awe inspiring.  I also tried to park at the nearby garage, but being spring break, was already full, so I used the valet service."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 17,
        "expertise": 0.001035958169357,
        "user_cities_visited": 26,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "I have been for the third time. Always book using booking.com (avarage price 2000 baht a day).Hotel very nice in a good location with a great tuk tuk service take you near ASOK BTS.The room are so quite and dark in the morning. Bright and nice view during the day.Lovely swimming pool, friendly staff. Special mention to tuk tuk driver. Smiling polite people.All staff understand and speak good english."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.480284775465498,
        "helpful_class": 1,
        "review_text": "The location, room size, and modern decor make the Hotel G really stand out near Union Square. However, they cut corners with very basic in room air conditioning and the bathrooms have no counter space."
    },
    {
        "user_review_posted": 1603,
        "user_total_helpful_votes": 543,
        "expertise": 0.0015342109634030002,
        "user_cities_visited": 254,
        "review_days": 0.41292442497261705,
        "helpful_class": 1,
        "review_text": "I used to stay at this place a couple of times before this visit, so I had experience of how is it and how things work here (which were amazing in the past).Now I encountered various problems since the very beginning:- since the check in I was appointed a terrible layout room which has nothing to do to \"normal\" rooms from the resort. I tried to switch it and the only I get  (and in a very rude way) was: \"we are fully booked\". After arguing, asking to switch me to Caesars Palace and reminding that I was a regular customer, they \"found\" a room. Why you need to fight to get some service?- gym was out of A/C which was literally a non sense. Impossible to work out inside.- not available tea and refreshments at the Lounge.- concierge was never there and by phone they didn't help with some minor things as making reservations, call the valet parking and other things as before.- housekeeping didn't restock completely the bath amenities.For all those things this place is a Luxury hotel?"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.604052573932092,
        "helpful_class": 0,
        "review_text": "Thank you Hampton Inn for making my girls trip with my 4 daughters so magical. The hotel was clean and friendly.  It had hot chocolate when our fingers were frozen and was attached to the theatre sparing us the long line.  Highly recommend a stay here."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 26,
        "expertise": 0.004938761999337,
        "user_cities_visited": 14,
        "review_days": 0.14895947426067901,
        "helpful_class": 2,
        "review_text": "We have stayed here a number of times over the years and are yet to be disappointed.We typically stay in a two bedroom suite which I find abundantly spacious. The decor is a little dated but fastidiously well cleaned and maintained. The kitchen is equipped with all the usual appointment which is great if you decide to eat in. Linen is fresh and good quality and the beds are comfortable. As for the view, just wow.The staff are incredibly helpful and imbued with the spirit of Aloha. Apart from the incredible view, the level of service is a highlight of this property.I would have no reservation in recommending to anyone to stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.069550930996714,
        "helpful_class": 1,
        "review_text": "Great \"off the strip hotel\"  Room was comfortable and clean. Small casino on property with good food.  Easy access to airport. I will book there again!Thank you,Leslie Korchynski"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.656078860898138,
        "helpful_class": 1,
        "review_text": "We (myself and teenage daughter) arrived before noon from Boston. The wonderful clerk Sabri checked us in early so we could rest, and suggested upgrading to a suite for just $25 more a night. It was really worth it. The suite is spacious and modern and has a kitchenette with fridge, microwave and sink. Sabri also gave us lots of helpful info for touring the city, and the other staff we have run into since have been the most outgoing, friendly hotel staff I have ever encountered. The hotel's lounge, with food and additional amenities, is a wonderful perk. The location couldn't be better for either tourism or business. This place is great!"
    },
    {
        "user_review_posted": 174,
        "user_total_helpful_votes": 39,
        "expertise": 0.000977829522842,
        "user_cities_visited": 46,
        "review_days": 0.737677984665936,
        "helpful_class": 0,
        "review_text": "I found this through the Hilton website and was surprised to see this so close to my destination, Georgetown University. It was super convenient, only 1.1 miles and a very pleasant walk. Shops, restaurants, homes and schools lined the mostly tree covered walk. Comfortable accommodations with firm, but soft bed, beautiful working bathroom, leisurely sitting area and fast internet. The breakfast had fresh cut fruit, hot coffee, and a nice selection of pastries. Very accommodating staff who went out of their way to get me a dairy substitute for my coffee and oatmeal. The lobby staff was equally helpful with suggestions for restaurants and directions; the doorman was also quite helpful and greeted me graciously each time. Don\u2019t miss the rooftop bar. It was a perfect nightcap overlooking the city vicinity. I\u2019d definitely stay there again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 7,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "My family of four stayed here for one night. Pool is open 5 am to 10 pm which made it convenient for us since we explored the downtown area all day, had enough time to swim before bedtime as well as swim in the morning before check out. This hotel is maybe a few miles outside of the downtown area.. so a little less expensive. Parking was $36 a night with in and out privileges.We took a $10 cab into the downtown area and walked back from Millennium Park. It was nice to see the less touristy area-seeing the locals walking in their neighborhoods. This is a busy hotel. There were so many things going on in the lobby from bachelorette parties to family reunions. Check-in was busy, but went smoothly. We would definitely stay again if in the Chicago area. My only complaint is that when we checked out, we dropped our room keys off in the box, before getting into our vehicle and use expressed check out. When we were leaving the garage, the attendant gave an attitude about us not having our room key to scan. What are guests supposed to do when they check out? Other than that, it was a lovely stay."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 39,
        "expertise": 0.005006993090409,
        "user_cities_visited": 22,
        "review_days": 0.008214676889375001,
        "helpful_class": 0,
        "review_text": "We stayed at the Hyatt Regency for a few nights.  The location was good.  It was easy to get around downtown, to the Golden Gate Bridge, the Bay Bridge and tourist sights from this hotel.  For a large hotel with 17 floors and hundreds of rooms the elevators were fast and efficient.  The in room coffee is Starbucks and there is a Starbucks, directly across from the hotel (out of the main entrance).  The hotel staff were very friendly and prompt to fix any issues (we had a noisy heater, which they fixed immediately) or answer questions.  The concierge desk we very friendly and knowledgable.  One thing to be aware of that they don't tell you is the parking situation.  If you valet your vehicle, it costs $64.00 per day.  The hotel website says that the maximum charge per day for parking is $33.00.  When I inquired about this I was told that the hotel had a self park, parking lot about a block away that costs $33.00 per day but the valet was twice the price.  I found this out after paying for two nights of valet ($128.00).  With that being said the valet service was prompt and friendly, just pricy.  Overall you can't go wrong with this hotel."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 26,
        "expertise": 0.020927581007024,
        "user_cities_visited": 5,
        "review_days": 0.448521358159912,
        "helpful_class": 1,
        "review_text": "Stayed with wife and two teenagers in March.  The kids really enjoyed the cool game room.  Rooms are small as you would expect.  Service was friendly. The hotel is well designed and has a cool vibe.  The Zeta is its sister hotel just a few blocks away.  If you hop off the metro inUnion square its only a few blocks away.  Will stay again."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 35,
        "expertise": 0.0026752622353900003,
        "user_cities_visited": 31,
        "review_days": 0.43263964950711903,
        "helpful_class": 1,
        "review_text": "I randomly picked this hotel for a 4 day stopover in Bangkok. While it 1st appeared to be a bit further away from tourist attractions, it was perfectly situated near Asok station (SkyTrain) along Sukumvit line. The hotel was modern and the front desk staff very helpful. The room on the 17th floor had a city view, a large bathroom and all amenities to make our stay quiet and comfortable. I opted for breakfast at the hotel which didn't disappoint - 3 sections of food choices. The pool area was above street level which made it quiet and you could also have a snack and drinks poolside. More Restuarant options throughout the hotel, including a top rated Indian restaurant on the 26th floor, with a panoramic city view.Would highly recommend this hotel to travellers who like myself, couldn't decide where to stay in Bangkok"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 33,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 89,
        "review_days": 0.065717415115005,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for 4 nights. It is located in a quite road and is a 5 minute walk from the Asoke BTS station. It's also close to the excellent ultra modern Terminal 21 shopping mall. Our deluxe room was quite modern and comfortable. There was a small problem with the bathroom door which, once reported, was quickly fixed. The dining area was quite spacious and there was a good selection to choose from at breakfast. The staff were generally good but the front reception desk seemed a bit thrown out when we asked for an alarm call 2 days in advance and ended up asking us to just remind them nearer the time. We enjoyed the rooftop pool."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 99,
        "review_days": 0.6522453450164291,
        "helpful_class": 0,
        "review_text": "The Bunkhouse has done it again. We love our stayed at Phoenix Hotel, a totally renovated, 1950s motorlodge in the heart of the Tenderloin neighborhood of SanFrancisco. Close to absolutely everything in the city by the Bay.Orlando at the front desk and Igor in maintenance are so inspiring and helpful. They both Know the city and are kindly on hand to offer assistance.This Bunkhouse property reminds me of their first, the Hotel San Jose in Austin. A true, game changing, community Inn forever a part of their respective neighborhoods."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 6,
        "review_days": 0.69934282584885,
        "helpful_class": 1,
        "review_text": "Even though it is much smaller than the other Westgate resorts, it is quite secluded and provide a shuttle service to all happening spots in Vegas. The shuttle is prompt and clean and the drivers are very courteous.  I enjoyed the quiet, the free wifi and the many cable channels."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 7,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Admitedly, when I dreamed of visiting Honolulu, this is not the hotel envisioned!  My boyfriend was working in Honolulu for a month, so I visited from Ohio for about a week.  When we pulled into the hotel garage, I could feel the disappointment welling up.  This hotel is not in the prettiest of locations.  The \"neighborhood\" is very industrial, and there are several homeless men who hang around the streets in the front.  The room was equally underwhelming.  It was a little dark, and somewhat dated.  However, I put on my most positive attitued (hey, it's Hawaii, and we didn't have to pay for the hotel!!).  To my suprise, the bed was very comfortable, and despite being VERY near to the airport and highway, the room was pretty quiet.  I also didn't hear noise from neighboring rooms, or people in the hallways.  Housekeeping was always excellent, and the room clean by mid-day.  I was a little hesitant to eat in the restaurant, but the food was suprisingly good...and the service was great!!!!  I found all of the staff that we encountered to be very warm, and welcoming.  Overall, in the end, this hotel exceeded my expecations.  The pros:  Great staff, good restaurant, close to airport.  The cons:  Weird parking garage, hot/cold water regulation in shower, cannot walk to restaurants or shops"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 24,
        "expertise": 0.0028772948336,
        "user_cities_visited": 95,
        "review_days": 0.5580503833515881,
        "helpful_class": 0,
        "review_text": "Check-in was a super smooth process. The hotel staff was friendly and welcoming. The room we booked was huge with a table for 6. The bathroom size was a bit small but manageable. The room was very stylish and had a decent view. The hotel-adjacent restaurant had great options and super friendly staff. Check-out was quick too. The only thing that bothered us was that our rental car was classified as oversized and therefore we paid a higher rate for the parking. This should have been clarified during check-in. All in all we were very happy and satisfied with the hotel. Its location near Union Sq was ideal for sightseeing. The room was modern and nice and had many amenities. The lobby was not big but offers a great service. We will definitely return."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 15,
        "expertise": 0.001238245859232,
        "user_cities_visited": 11,
        "review_days": 0.127053669222343,
        "helpful_class": 1,
        "review_text": "Arrived a night early and had a problem at reception. However next morning the management stepped in and everything was fixed. Great management team as well as central spot for shopping.Breakfast has a good selection of Asian and Western choices. Nice strong coffee too. Restaurant has various options if you you just want to rest up. Concreige was great at getting taxis organised."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 12,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 7,
        "review_days": 0.457831325301204,
        "helpful_class": 0,
        "review_text": "My husband had a conference here and I just stayed in the room. Felt like we have to pay all that money just for the location of this hotel. Very basic room. Not at all worth $500 for a standard king  room. You might as well stay a little farther for a better price and more amenities!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.6434830230010951,
        "helpful_class": 0,
        "review_text": "Generally good service from all staff.Polite, helpful and always putting on a smile. Very ready to assist in any situation. Very approachable. Special mention on Wat. Hope I get his name right. He is the best example of what is mentioned above."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.597480832420591,
        "helpful_class": 0,
        "review_text": "We had a wonderful Christmas in the city at this amazing Willard Hotel. Staff was wonderful. Decorations, gorgeous!  Carolers, music just beautiful! Rooms were spacious enough to accommodate our large family.We miss it already"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.427710843373493,
        "helpful_class": 0,
        "review_text": "Overall decent and clean, problems during our check in cost us about an hour. Extremely inconvenient, and frustrating we ultimately had to skip dinner so that we weren't late to our event. Not impressed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 1.0,
        "helpful_class": 1,
        "review_text": "Perfect location , Room was amazing with the New Years Eve Fireworks!! Also the front desk Agent Rob is such Joy to enjoy this special occasion with us,The personality on Rob knock us off our feet how wonderful of person he is! We will be booking to come back next year can\u2019t wait."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.653888280394304,
        "helpful_class": 0,
        "review_text": "I book hote thru Agent, agent made mistake on room type. The rubbish agent cannot help to correct my room, but just keep asking me to change another cheaper hotel. Luckily, the manager Miss Wi shown her professional to arrange the best arrangement for our family! She keeps patient and nice. She made our trip and the stay perfect! Thank you very much Miss Wi, and we sure will stay at compass view again in near future!!"
    },
    {
        "user_review_posted": 185,
        "user_total_helpful_votes": 157,
        "expertise": 0.004009769451676,
        "user_cities_visited": 360,
        "review_days": 0.56736035049288,
        "helpful_class": 0,
        "review_text": "Even though it's a casino-less Marriot in Las Vegas, I wasn't sure what to expect but was very pleasantly surprised.  They do a first class job here and our Suite was excellent!  Good security, conveniently located.  Will stay there again whenever I'm back to Vegas,"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 12,
        "expertise": 0.00124451834574,
        "user_cities_visited": 37,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "I spent three nights here and had a fantastic experience. I arrived after 27 hours of travelling and the service at reception was excellent - respectful, helpful, and personal. Of course the location is a big plus, but equally the facilities are first-class. Rooms are nice and in good condition, and the bathroom was modern and clean, so I felt comfortable from the moment I arrived. The food on site is good, and the fitness centre better than other comparable hotels I have stayed at. I very much enjoyed my visit to Chicago and the Sofitel played a big part in that."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 11,
        "expertise": 0.053293611386957006,
        "user_cities_visited": 2,
        "review_days": 0.066812705366922,
        "helpful_class": 3,
        "review_text": "Let me say first of all that the name of this hotel \"The Royal Hawaiian, a Luxury Collection Resort\" is definitely a misnomer!  There are not many amenities and what is available is crowded, unavailable, and usually overpriced.My biggest complaint is that the General Manager does not seem to be concerned with the quality of her guests stays.  We recently completed our second trip to The Royal Hawaiian in 15 months.  Our first stay was very enjoyable and the complete opposite of our second experience.  For a five star hotel, The Royal Hawaiian seems to have forgotten that it's guests expect a certain level of service and consideration.  Not only did that level not occur, but our overall experience was outclassed by much lower level hotels.We estimate that we had only 25% restful nights due to air conditioning cycles, wind whistling through the HVAC unit, and drunken tourists on the beach until 4:00AM.Sheets were so threadbare that here was actual tears in them.Linens were insufficient.Room was not vacuumed and balcony furniture was so dirty that it was unusable.Security (especially at night) was lax or nonexistent.Room accommodations were very questionable since we booked this stay at least 9 months in advance through a very reputable travel advisor and the #1 luxury vacation company.So if you are looking for a luxurious vacation with turn-down service and chocolates on your pillow, DON'T GO TO THE ROYAL HAWAIIAN!!!If you would like a copy of the letter written to the general manager, just email me at kmccauley13@comcst.net.  I would be happy to share!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 12,
        "review_days": 0.262869660460021,
        "helpful_class": 1,
        "review_text": "The 4 Queens will be my go-to hotel in Vegas for these reasons:  No resort fee... a little coffee maker IN your room...10$ a day credit if you opt out of the maid service - I used it in the restaurant, Mahoneys I think the name is, good food and I ended up just paying the gratuity.   My window actually opened just a bit but still enjoyed some fresh air.   The pool was closed since it is on the roof.  I got all kinds of gifts for staying there too.  Took the airport shuttle to their door 17$ round trip from Bel Trans.   I have stayed at a couple strip hotels but this is the only one for me when I go to \"camp\"... I really cannot think of any cons to be honest.  The casinos downtown leave their mall side doors and windows wide open so not even as smoky as the strip casinos...enjoy and good luck"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.16429353778751302,
        "helpful_class": 0,
        "review_text": "I have been to SF many times on business and this is my first time to stay at this hotel. Even though it is a bit far from my meeting place, but I am very pleased that I booked this hotel.The hotel staff are extremely friendly and helpful towards guests. The rooms are spacious and extremely clean. The hotel location is extremely nice in the nob hill neighborhood which is very relaxing and fun to hang around.  I will definitely stay here again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.422782037239868,
        "helpful_class": 1,
        "review_text": "So annoyed did not want to wait until we left.  Here with our infant son.  Went for a walk from 8-1230 in the am came back and room not clean.   Then decided to tell house cleaning to clean our room in five minutes after we went down to pool.  Then called front desk to make sure our room was clean when we got back so our little guy could nap and they said they would send somebody.   Got back to a dirty room at 230 pm.  Then called manager to at least have them come pick up our dirty towels and dirty diapers.   Said someone would be right up.  Went for another walk until 4 pm and come back and still nobody has been to our room.  I have never experienced such poor service at a hotel.If we didn't have our 12 month old we would have left.   The best part is I had to wait about five minutes on hold to talk with a manager.  Never again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 75,
        "review_days": 0.23822562979189402,
        "helpful_class": 0,
        "review_text": "Hotel was very clean and in a perfect spot to access monorail to get to the strip. James at the front desk was very professional, excellent customer service! Also the breakfast crew at the Bistro was very kind & friendly! I will stay here again and recommend it to others who want to stay away from the noisy strip."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7135815991237671,
        "helpful_class": 0,
        "review_text": "The class, quiet and comfort of Hotel Sofitel in the heart of Chicago makes this our choice of home away from home. Combined with nearby restaurants and easy, ready transportation choices, Hotel Sofitel is where we go for excellent service and lush accommodations."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 14,
        "expertise": 0.001367240907847,
        "user_cities_visited": 117,
        "review_days": 0.29791894852135803,
        "helpful_class": 0,
        "review_text": "We decided last minute to go to San Fran with our labradoodle and found Hotel Del Sol had a vacancy.    We absolutely loved the experience due to great service, fantastic location which is walkable to the Marina, Chrissy Field and the Presidio.     The fact that they are dog friendly, too, was icing on the cake.    We bookmarked this as our \"go to\" for future trips."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.9424972617743701,
        "helpful_class": 1,
        "review_text": "Mark Hopkins is a grand old hotel with much charm.  Location offers a spectacular view from most rooms, but it often gets strong wind blowing from the west.  There is usually a staff outside and inside greeting guests offering help with luggage.  But I, a small woman, had to open the heavy glass door myself against the wind on a very windy day.  Don't know what happened to the doorman. Breakfast is buffet mostly, manu contains only three choices of combo ingredients.  Coffee is not great.  Bed is old and pillow offers no firm support for head and neck, it just collapsed into a small clump. Bathroom counter is small fora couple, tub is old, very shallow and small, with no grab bar on the wall, dangerous to use.  Heavy wood door to room create a lot of banging noise if not careful.  Mornings when guests are leaving for work create a lot of noise, bang, bang, bang."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.960569550930996,
        "helpful_class": 2,
        "review_text": "I\u2019ve been staying at the resort for close to 10 years now but this is my first stay at \u2018JBH\u2019 and despite the great refurb and excellent family rooms it\u2019s very unlikely I\u2019ll stay at this hotel again.There has been a clear cost cutting programme across the resort (staff and customers are confirming) which has led to a real decline in service. We spoke to 3 families during our stay and all 3 had noticed the drop in service levels.We have seen this at this hotel perhaps magnified by our previous experiences.- housekeeping is nowhere near as thorough as it used to be and much less responsive. Plus beds look like they\u2019ve been made by total novices. We were left without any toilet roll for 2 days and there are no extras at all - towel swans, little chocolates, tidying toiletries etc.. All the 5 star touches are totally absent. Not that they matter, but you miss them.- transport (buggy\u2019s and boats which ferry guests around) is much reduced leaving long waits at peak times.- menus are much reduced in the pool and resort restaurants leaving much less choice- there are less waiters in many of the restaurants even compared to 6 months ago leaving a less relaxed feel. You find yourself constantly searching for staff and the staff look strained and rushed to the point of collapse. No time for talking - just running from pillar to post.- some of the extra special bits of the restaurants are removed - the dancers at la parilla are gone for example. Such an awful shame!!There is more fobbing off from the staff than I\u2019ve experienced at any 5 star hotel - I spent the first 3 nights of my stay trying to get my air conditioning fixed, in each time I was told it was working fine only for the 3rd  attempt to be successful (ask for them to increase the \u2018fresh air supply\u2019 to the AC if your room fees stuffy!) and I was almost reduced to begging for a fan to help with the temperature (4 requests - first 3 \u2018we don\u2019t supply them. I knew they did from previous experiences so i asked for a manager who then got me one straight away - go figure) maybe this is cost cutting (no fans/don\u2019t allow colder temperatures to save AC costs ) or maybe it is less experienced staff who can\u2019t fix problems as they arise.People planning to stay at JBH should also be very much aware that they are now no longer allowed to use the beaches and pools accross the resort and are only permitted to use the JBH pool and beach (the JBH beach is like a deserted Saharan hotel - baron, void of life and vast, some loungers are 10 deep then some from the sea - which means no one goes there and the pool is perpetually packed as a result (- sun bed claiming is rife). Also barely any staff or comfort/feeling of being looked after.This rule change happened a month or so ago as I\u2019m told and for me takes away one of the most special parts of staying on the Madinat - the freedom to move and experience other areas. I understand that this rule does not apply to the other hotels (Mina a Salam, al qsar and dar al maysef) which gives an air of second class citizen to JBH guests. Being turned away from a pool area by a waiter because you are \u2018not allowed\u2019 and given the choice of either paying to say (about \u00a3200!) or carrying yourself your stuff and your kids back out in shame does not make for a nice experience!We will continue to return year after year - the place is magical, the long standing staff who we know are excellent - the restaurant choice, safety and environment is unrivalled anywhere else I\u2019ve been and it\u2019s great for children.JBH is nowhere near as special as the other hotels and I really hope the round of staff and other cuts allows the resort to balance the books and they are not forced to erode what is here further.... although it must be doing quite well as works have begun on a new hotel next to the Burj / JBH! (Apart from the view this won\u2019t affect your stay)All in all I fear it\u2019s tough to call JBH a 5 star experience and the resort really has lost an element of magic. Sad times."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "Worst place ever! $50 surprise security deposit.  Check-in is at 4pm which is ridiculous.  They didnt call to let us kno room was ready. The hotel vending machines ran out of drinking water on every level and refused to accommodate with room service water. Bartender Carlos could care less about anybody but his buddies.  $10 for Dixie cup pina coladas and $25 for a bucket of 5 beers? Can't even split that with someone.  None of the outlets at the pool work so can't charge phone.  This place sucks! Worst BW ive ever stayed at! I need compensation this was a day trip and $300 was wasted for this bs! You need to train ur staff better and act like they give a f*@$ about your customers!"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 32,
        "expertise": 0.001989079446874,
        "user_cities_visited": 23,
        "review_days": 0.2092004381161,
        "helpful_class": 0,
        "review_text": "The room was excellent. Modern and well kept. Plenty of space to spread out for two people, even with a king sized bed. We were on a mid level floor (10) and the street noise didn't disturb us at all.The best selling point of this hotel is its location. Easy walk to Chinatown, the ferry building, Union square, etc.  Nob Hill is uphill around the corner from the hotel.  The cable car line runs next to the hotel.We never ate at the hotel because there are plenty of great restaurants in the area.  We sat at the bar for a drink one night. Alittle bit more pricey in comparison to other bars because it's a hotel, but the bar tender had a great personality and was great to chat with."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 29,
        "review_days": 0.217962760131434,
        "helpful_class": 0,
        "review_text": "Stayed at the ACME and,absolutely loved the place.  Friendly staff, clean rooms and centrally located.  Loved the Berkshire lounge and bakery located off of the lobby.  Will definitely stay here again.  Plan to bring the kids for our next visit"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.43318729463307704,
        "helpful_class": 0,
        "review_text": "I spent a lot of time searching for an affordable hotel near the mall for a DC sightseeing trip. The location of the hotel was perfect, it is half a mile from the White House. Samir was very helpful and was able to assist and direct me where to rent bikes to visit all of the monuments and museums. The hotel room was clean and had great amenities. We were pleased with our stay. A big shout out to Samir for assisting me very late at night."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.679079956188389,
        "helpful_class": 0,
        "review_text": "Excellent Service From Liz in the front desk  and help me provide the early check in service and manage my room information efffectivelt. I really enjoy the service she provide and let me love staying in this hotel."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 23,
        "expertise": 0.0021229173562830003,
        "user_cities_visited": 30,
        "review_days": 0.032311062431544,
        "helpful_class": 0,
        "review_text": "I spent 4 days at this Hilton.  I am a Hilton Diamond Member. I thought the hotel was mediocre.  I was expecting it to be a little nicer.  I had a very nice room with a city view.  Facing Ocean Drive.  There was construction going on across the street.  The configuration was a little strange.  I had to use 2 elevators to get to my room.  The restaurant was strange.  Very few selections.  No executive lounge.  I called the spa 4x a day for 4 days and never got a call back.  So if you are going here expecting to use the spa, then think again. LOL .  The room was nice and clean.  And that was good!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 28,
        "review_days": 0.079408543263964,
        "helpful_class": 1,
        "review_text": "Having lived in a beach-front apartment in Waikiki in the past I know how noisy it can be. Staying at this Hilton was utterly peaceful despite it being just one block back from Kalakaua Avenue. The beds were really comfortable with great quality sheets, duvet and pillows. I must commend their use of eco cleaning products which gave me no smell issues at all. The air conditioning was simple to use, effective and provided a perfect sleeping temperature - leaving the windows open was not an option as the traffic noise outside was impressive.The bar downstairs has good live music every evening. The food in the restaurant is good quality but wear something warm and take a book as the service is a bit slow. Wine in Hawaii is not of the best unless you pay a fortune for it. Maybe it's better to drink cocktails if you can handle the sugar hit. I was not impressed by the wine in the bar/restaurant. It was all pretty rubbish. However overall we had a great time here and were grateful for their free beachtowel loan service. If you have to park here it will cost you $28 a day for the valet service which is very good but it does add up. There is really nowhere else convenient to park so add that into the cost of the trip. It is a fine beach and the hotel is close to the sheltered water area with a wall to break the force of the waves: ideal for weaker swimmers and young children. It's also a brief walk to Dukes which is our fave place for Sunday afternoon live music with dancing by the beach."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.487951807228915,
        "helpful_class": 0,
        "review_text": "My friend and I decided to go on a last minute trip to Vegas, and we booked at Ellis Island because it was cheap. We read some bad reviews so we weren't sure what to expect, but it turned out to be a great choice. The room was updated and nice, the AC worked great, and the bathroom was also nice! Everything was clean and the service was good. The rest of the hotel is a little bit old and run down, but the room was great. We also really enjoyed the casino next door. If you are looking for good value in Vegas and don't want to pay for the super expensive resorts this is a great place."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 7,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 20,
        "review_days": 0.297371303395399,
        "helpful_class": 0,
        "review_text": "The Hotel is a small boutique Hotel (about 30 rooms) with great character. Our room had a main room with King Bed, seating area, and fireplace. There was a small room with bar, sink, small refrigerator, coffee pot ,etc. open to the main room. The room came with 6 assorted sodas and 2 waters (free). The bathroom was old, but in good condition. It had 1 sink and there was another sink across from the bathroom next to a large walk in closet. Free wine and light appetizers are served every evening in a very nice library, club room. A nice free breakfast is served in this same room. All the staff was very friendly. The elevator is very old and kind of like visiting a museum and stepping back in time. No waiting because of the small # of rooms. We enjoyed our stay and would come back. It is more of a B&B experience than the major Hotels. No Business center, workout room, pool, etc."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 26,
        "expertise": 0.001993453234764,
        "user_cities_visited": 31,
        "review_days": 0.492880613362541,
        "helpful_class": 1,
        "review_text": "The Moana Surfrider is a beautiful hotel in a fantastic location but does not provide value for money.The room we had was very small and while marketed as city view, the only window was located in the bathroom and even then only provided a narrow view of the street if you were 7 feet tall.The outside bar area is in a great location and provides plenty of shelter from the sun.The hotel is located right on the beach.The pool is small and was even closed one morning for water aerobics while kids looked on enviously but were not allowed in.Also the whole pool area is small and unless you are up early forget about getting a lounge which are reserved all day by guests putting towels on them and then not being seen for hours at a time. Staff are not interested in moving towels, despite signage to the contrary.On a positive note the outdoor dining area is a great place to eat and watch the sunset and the rocking chairs on the front deck and out the back are a great place to relax and watch the world go by."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.046002190580503005,
        "helpful_class": 1,
        "review_text": "I am a frequent Marriott guest (Gold Elite). I often use Residence Inns when on extended family vacations. Their pet policy is a flat fee which makes bringing the family dog along impractical for a night or two, but a good deal for several nights. The pools & whirlpools are generally warm, and exercise rooms are fair-to-good depending on location. All units (studio, 1 or 2 BRs) come with small kitchenettes. Coffee, tea & hot chocolate are available 24/7; full buffet breakfasts are well done and there are generally a few weeknight dinners \u2013 all is included in the room rate.Much of the above was true for my recent stay at the Residence Inn DC Capital. The exceptions were unusual for my stays at this chain.The most notable (and strangest) exception is how breakfast is served (perhaps dinner too, but we were never there for it during our seven night stay). Food quality was totally up to par for Residence Inns - very tasty! However, while the hotel sits directly across from NASA Headquarters, Marriott clearly did not solicit any NASA engineers when designing the buffet layout. The silverware/dinnerware station is integrated into the food line. Forgot a spoon? Sorry - either cut line (make sure you\u2019re not getting in front of a business traveler or astronaut in a hurry), or go to the end of the queue and wait. Just want to grab a yogurt and run? Get in line and wait. The kitchen staff is friendly and they try their best to be helpful. But clearly there is not sufficient material support. Need a bowl for cereal or silverware to eat with? Sorry they're most likely out of at least one of those. But ask and you SHALL receive a clean bowl or piping hot silverware fresh out of the dishwasher. Careful though it arrives at approximately 212 degrees Fahrenheit. So... You guessed it... Wait to pick it up.Unfortunately, running out of food is also a constant at this buffet - on crowded days as well as on days when there aren't very many people... You can expect to find hungry (did someone say angry?) customers waiting... waiting. You can tell the staff is working hard to keep up so please don't blame them. Still, if an item has run out, you will need to ask for replacement and wait\u2026 or you can just be patient - don\u2019t ask and\u2026 wait and wait\u2026 a very long time.  If you happen to be waiting for the very most prized item of the buffet, the yogurt parfait, they are almost guaranteed to be out of it. So wait\u2026 wait\u2026 wait\u2026 And act quickly when it arrives because others have been waiting right along with you. Coffee or tea? This station is far removed from the food line, but unfortunately, cups, lids, milk, sugar, etc. are all within inches of each other, so please get in line and wait for that too.There were a few other exceptions as well. The pool is small. The pool room is always kept cool (or cold depending on your tolerance). The water is refreshing bordering on chilling. The whirlpool is in an adjoining room although it was closed for repair. I was told it would be operational by the time we arrived but no such luck. Repairs were extended for the entire week we were there and that wasn't particularly appreciated after long days spent walking around the town. This wasn\u2019t helped by the fact that the beds were not particularly comfortable. My mattress had definitely seen better days and should have been replaced long ago. My back was sore each morning despite shifting sleep positions throughout the night. The TV in the bedroom suffered from pixelating and so we watched from the second TV in the living area.The final exception from the usual high standards of Marriott\u2019s Residence Inns occurred on our final evening.  Though of little or no consequence to many people I\u2019m sure, it was a personal tragedy for this coffee-drinking fool. The house coffee and hot water pots ran dry. Despite the impression you might have gotten from this review, I'm not a complainer. I never said Boo about the above shortcomings to a soul (well maybe my wife heard a few whispered \u201cOh My\u2019s!\u201d and \u201cBoo Hoo\u2019s!\u201d\u2026). But I DID ask about the coffee/tea/hot chocolate service and was told (with much sympathy) that I would have to... wait... until the next morning. I don\u2019t need coffee to survive but in sure makes the ride more enjoyable. Unfortunately the proximity of this particular hotel is in a major business district and all alternative watering... errhhh... coffeeing holes were closed for the night and it wasn't worth a cab ride to chase down a cuppa the black stuff. That did leave me with the remaining room-supplied K-cups which I sipped slowly.Would I stay here again? Maybe. The rooms are clean and come with small kitchenettes. The hotel has a good exercise room. The room rate includes a tasty breakfast (sense of humor helps) and coffee/tea/hot chocolate is available 24/7 (mostly). The staff is friendly and hotel location is good. So I might return on another trip\u2026 I\u2019ll just have to wait to decide\u2026"
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 36,
        "expertise": 0.001213726139247,
        "user_cities_visited": 41,
        "review_days": 0.8422782037239861,
        "helpful_class": 0,
        "review_text": "Nice hotel, but more expensive than others nearby.  I was booked here for work, and the rooms and hotel facilities were great.  However, they were considerably more expensive than other hotels with similar facilities nearby, and I\u2019ve also stayed at another nearby hotel recently.  In another note, the rooftop bar is great and well worth checking out."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 24,
        "expertise": 0.001655081098973,
        "user_cities_visited": 52,
        "review_days": 0.267250821467688,
        "helpful_class": 1,
        "review_text": "This hotel completely surprised me. I had no expectations whatsoever booking this place. Generally speaking I would stay at a Hyatt or Westin but I was with family who is on a budget.The place is smack dab in the middle of the hustle and bustle and across from the beach. The rooms are simple but clean. Yes the bathroom was on the smaller side and the shower was tiny but not in s sense that I was shocked.You have a fridge in the room and a coffee maker as well as a safe, hairdryer and wifi. You get the newspaper and free beach towels.We also had a parking spot and during our 5 day stay never had a parking problem. Spaces are small...but really, so is my garage in the city of SF...no biggie.There is a restaurant called Eggs n things which is always busy! But the line moves fast: you order, pay, get seated, served and leave. Food is pretty good!The service: wonderful. Everyone on the staff was extremely friendly and helpful with any of our requests.We rarely heard the other guests, but if you are on a floor with kids, I can see the round shape would be an issue with noise traveling.Don't forget: you are on Waikiki beach...it will be noisy and you will see some unsavory things...it's not a quaint tiny beach town but a big city with beach access.All together, if you are on a budget this is the place to be. Splurge on the ocean front room, it's worth it!"
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 36,
        "expertise": 0.0015384967699890002,
        "user_cities_visited": 85,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for a conference. I was impressed with my guest room, which was quite large, well-appointed, and quiet. I didn't hear any noise from other guest rooms, and even though I shared the floor with the restaurant, no noise from that direction either. Since I was on a lower floor (5), there was some street noise, but it was never loud enough to notice unless I was already awake. Housekeeping was excellent. The meeting rooms were pretty nice as well. And every member of staff I encountered was friendly and pleasant to deal with.The location of this hotel is good - close to the convention center and Westlake Center, as well a lot of restaurants.The only negative to this hotel was the pretty limited menu offerings at Frolik, the onsite restaurant. They have an okay selection of breakfast food, and the one breakfast I had was tasty, but the dinner selection is pretty small and didn't tempt me. Luckily, as I mentioned, there are plenty of restaurants in the area within walking distance."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 13,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 9,
        "review_days": 0.14731653888280302,
        "helpful_class": 1,
        "review_text": "Checked in yesterday after 15 hours of travel to our ocean view room.  Needless to say, if you room is xx20, it is NOT oceanview.  You look right into another hotel, the noise from the blower at the hotel is a high pitch squeal and Hilton stands by it saying it is oceanview.  We travel two times a year, and NEVER have experienced this.  Certainly not what we paid for.  Hotel wants to blame the owner we rented from.  It is NOT the owners fault that you rate this room that way.  We would had been better off with resort view at least then the place across the street isn't looking at me sitting in my living room.  Will be looking to take the loss and leave the property.  We are Hilton Gold members and a hotel would not get away with this.  Looking to move out as soon as we find something and lose our prepaid money.  Never again will we use HILTON Grand Vacation Club for our travel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.842825848849945,
        "helpful_class": 1,
        "review_text": "Great modern rooms, clean and well priced that is if you book well in advance for excellent discounted rates. Bar food was surprisingly very tasty! Great fitness room. Pool/hot tub is NOT on site fyi (bummer). BEST location. Great service all around. Heads up, parking is $70 night. I was staying multiple nights so I went a couple blocks (not toward Tenderloin) and parked for $35 instead. Why pay more if your not accessing your car and if you want to save. Will be back again for sure!"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 30,
        "expertise": 0.0030559033624530003,
        "user_cities_visited": 23,
        "review_days": 0.12376779846659301,
        "helpful_class": 0,
        "review_text": "I would recommend staying here; the room was just large enough for my boyfriend and I and the bathroom had enough spots to store our toiletries while we were there.I thought the decor was very nice and there were two locations for outdoor seating, plus a coffee maker and water/cookies in the seating area. I'm not really sure to what the other reviewer was saying when the review mentioned that this would not be an enjoyable place to stay.I did think it was a tad far from the metro station - Google maps was a bit misleading in that it doesn't look that far from the station, but there is a hill. If you do arrive via metro, be sure to take the Q street exit versus the Dupont Circle exit. However, I did think that the neighborhood was very safe, with various embassies nearby. Lots of restaurants and cute shops.I would recommend staying here. If booking with AAA, be sure to book directly through the hotel website as the rate will be cheaper than with expedia, etc. We did not utilize the parking, so I can attest to that, but the staff was always more than welcoming and helpful."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 13,
        "expertise": 0.001861966236345,
        "user_cities_visited": 90,
        "review_days": 0.5553121577217961,
        "helpful_class": 0,
        "review_text": "It's a basic hotel there is no shop to get pop, snax, etc but there are a lot of shops around, near so not a big issue. Also no were to get coffee in morning again lots of places in the area, also there is a nice coffee machine in room!  Rooms are basic but nice - it was our first time in this city so we didn't spend a lot of time in the room any way. Staff were always very friendly and helpful. Wish we had longer to explore this wonderful city we were only there for 5 nights not enough time to explore everything.  the Chinese quarter is a must especially for a really good meal the prawns were massive and gorgeous!  Also it's a good idea to go on the hop on hop off bus and do the full tour as u will get to see were every thing is and then u can plan from there. Taxis are very reasonable.Will be coming back to S/F soon to explore it more. I think I would stay in union square area next time."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 45,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "Lovely rockers line the porches of this grand hotel. I was very excited to stay here with grand visions of what this hotel had to offer. Loved the outdoor areas, fantastic tree made the setting on the back area. The beach and sunsets were amazing. Our room was in the historical area of the hotel. Room was nice, bathroom was very small and cramped feeling.  But with this being said, the amenities were very nice. The only downfall was the a/c it was not working properly. We were told that the outdoor temps were warmer than usual, which made the indoor tamps a little warmer than my liking at night.  We spent our days on the beach and out about. Definitely worth the visit. Valets were A+ since the parking can be a little crazy in Waikiki."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 24,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 42,
        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "Stayed here for a trade show. Staff was pleasant and helpfull. Room was dirty. Coach was stained. I made them change  the sheets in the room. Would not recomend this for comfort or cleanliness. Average at best."
    },
    {
        "user_review_posted": 419,
        "user_total_helpful_votes": 329,
        "expertise": 0.003701746222478,
        "user_cities_visited": 282,
        "review_days": 0.7984665936473161,
        "helpful_class": 0,
        "review_text": "Re hotel a little dated , breakfast was terrible , but the 30$ misc charge for 2 bottles of water and 4 coffee capsules is a complete rip off ,Good location but outrageously overpriced.Bar small but good choice of wine"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.42004381161007603,
        "helpful_class": 0,
        "review_text": "Stay in the Lounge/Club rooms, it\u2019s worth the extra; great food, organized, and good value with the extended lounge hours.  I find most hotels are cutting back on Lounge services, this hotels has gone the opposite way.  I hope they do not change.  Had good atmosphere."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 71,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "My family had a great stay at this quirky hotel near Fisherman's Wharf. The location is excellent: close to sightseeing, shopping, and dining. The hotel has fun amenities for families. There is a game room and a fun outdoor area with more games and places to hang out. A camper trailer is placed outside that is open for breakfast, lunch, dinner, and drinks. We stayed in a double room. Space was tight, but not out of the norm compared to other hotels in the area. The only issue we had with the room was a non-working refrigerator which was addressed promptly. Housekeeping was good, but supply of body wash ran out by the end of our stay. As with everywhere in the City, parking is expensive. There are public transportation stops close by, so a car isn't needed. Overall we had a great stay at Hotel Zephyr- perfect location, nice rooms, friendly staff."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 31,
        "expertise": 0.0012704139322390002,
        "user_cities_visited": 55,
        "review_days": 0.514786418400876,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay here, the location is close enough to the Strip to walk everywhere but far enough away to get away from it if you want. The rooms are very large with good views, the beds very comfortable and Wifi good. We would recommend this hotel for a short stay."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 35,
        "expertise": 0.004246626888136,
        "user_cities_visited": 41,
        "review_days": 0.301204819277108,
        "helpful_class": 0,
        "review_text": "I\u2019ve stayed here a couple of times lately for a project in Seattle.Check-in \u2013 This has always been a breeze and I find there is always ample staff to make it a breeze in the afternoon.Rooms \u2013 Rooms are beautiful with floor to ceiling windows in some of the rooms.  There are two towers here so if you are with a group, kindly ask that you are placed in the same tower.  The amenities in the rooms are disappointing.  There were exactly two towels, washcloths etc.  As someone who goes through those rather quickly, It is disappointing.  Even more so that when you call service \u201cexpress\u201d it takes them at least 20-30 minutes based on my experience.  So call ahead if you need something sooner.Amenities \u2013 There is a burger bar/restaurant that is decent and a separate hotel bar.  There is also a concierge there to help with any questions you may have.  The gym is nice and has an ample amount of equipment.Location \u2013 Perfect location to walk to the market, Safeco, and other local attractions.  You are in the heart of the city so you will not be lacking.Tips \u2013 Don\u2019t pay for the self parking in the hotel.  If you do some research there is a garage that is in the shopping center across the street that is less than a five minute walk that is 30$.  There are other places as well.  If you take some time, you will save your self a fortune.  Also the valet will let you stay for a couple of minutes if you need to unload your family, bags, etc.Overall, the room amenities aside, this is a great hotel and will be back again."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 29,
        "expertise": 0.006594053267340001,
        "user_cities_visited": 30,
        "review_days": 0.21248630887185102,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights and loved it. Our room was very large and quiet. It is close to Fisherman's Wharf which was good for us and the bus also stops just outside which is very convenient. The staff were very helpful, we will definitely stay here again!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 10,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 54,
        "review_days": 0.934282584884994,
        "helpful_class": 1,
        "review_text": "What a beautiful hotel, stayed on boulevard side  in 1 bedroom fountain view which was a dream, nighttime view was like a postcard. Booked with virgin so had free buffet breakfast at wicked spoon which was so good. 1st time in Vegas but will not be last and will definitely be staying at the Cosmopolitan again. Chandler in hotel is unreal pictures do not do it justice. I would 100% recommended this hotel to all & the Holsteins burger restaurant in hotel is amazing, I don\u2019t even like burgers but we went here 3 nights from out 7 night stay as it was so good"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 36,
        "review_days": 0.082694414019715,
        "helpful_class": 1,
        "review_text": "Hotel is...   contemporary.  Compare to some of the hotels on Waikiki, the Modern is one of the best hotels to hang out among party animal friends.  We flew in jet-lagged, so for the first couple nights we had a hard time resting as the lounge and club on the ground floor is filled with people.Would I go back again?  Yes.  If i were hosting a destination bachelor party."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 34,
        "expertise": 0.001507962779065,
        "user_cities_visited": 91,
        "review_days": 0.30777656078860904,
        "helpful_class": 0,
        "review_text": "New high end high rises going up all around - between the fashionable square homeless notwithstanding and the market and the big offices and some fine eateries - but they did a nice job with renovating this classic old building in the middle of it all.  Reliable solid service.   Expect to pay a mongo surplus during the cruise ship season."
    },
    {
        "user_review_posted": 197,
        "user_total_helpful_votes": 115,
        "expertise": 0.0027237426004430004,
        "user_cities_visited": 145,
        "review_days": 0.058050383351588006,
        "helpful_class": 1,
        "review_text": "We just ck'ed out. Hotel was better than expected. All the staff we encountered was friendly and professional. The hotel interior was nicely laid out. Rooms and hallways looked clean and new.Pool is on the 10th floor. It's open but they are remodeling a part of the pool deck but shouldn't affect pool visitors.  Fyi:  To access the pool you need to swipe your room card on a keypad to the right of the glass doors. You'd be surprised how many people stand around trying to figure out how to open the doors :-)We had 1 lunch & 1 breakfast at their main restaurant (Mac something). Food was good and again staff was professional and friendly.Hotel location was good - across the street from Marriott and 2 blocks from beach.Our room was on the 14th floor. Good views of ocean w obviously bldg'ing between us and ocean."
    },
    {
        "user_review_posted": 635,
        "user_total_helpful_votes": 1989,
        "expertise": 0.015096598525978002,
        "user_cities_visited": 167,
        "review_days": 0.32530120481927705,
        "helpful_class": 2,
        "review_text": "On a road trip from SF to LA we began with a visit to The Ritz-Carlton Terrace Courtyard which was stunning in itself but the whole hotel experience was a highlight of the trip - the architecture here was magnificent and well worth the time when you are in San Francisco - highly recommended."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 10,
        "review_days": 0.029025191675794003,
        "helpful_class": 0,
        "review_text": "I stood here for 4 nights back in May 2014 for a Business trip. Staff was very helpful. The room was a good size. Had a great view. It was very clean and quiet. The bed was so comfortable. The location was great only a couple a blocks away from the Pike Market and the first Starbucks if you are into that. Also a 5 min cab ride away from Safco field for you baseball fans. Overall a great stay."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 60,
        "expertise": 0.004111317396581,
        "user_cities_visited": 65,
        "review_days": 0.12760131434830202,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for two nights. On arrival we we had cold towels and drinks - much needed after our long flight from the UK and 70min taxi journey from the airport (rush hour traffic!) Hotel is in a lovely setting right on the river and has lovely views from the rooftop terrace and pool (that unfortunately was having maintenance when we wanted to use it!) The room itself was on the 3rd floor and a good size and clean but our view from the small balcony was across to what appeared to be someone's 'house' and over the 'shanti style' roof of some of the shops below, which was slightly disappointing. The air con unit was right on the wall on the balcony and made quite a noise, so much so that we turned it off at night. We asked about changing rooms but was told it was about \u00a340 per night to upgrade to a river view so decided it wasn't worth it.We didn't eat the restaurant, instead opting for the street food in nearby vibrant Khao San Road which was cheap, fresh and tasty. Breakfast in the hotel  was good with lots of choice and we ate outside, watching the locals up and down on the river 'taxis'.Overall, a great location and a nice hotel but our room experience tainted it a little for us."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 9,
        "expertise": 0.002074368310713,
        "user_cities_visited": 9,
        "review_days": 0.5580503833515881,
        "helpful_class": 1,
        "review_text": "Positives: nice rooftop swimming poolNegatives: 1,000 baht deposit needed for roomWe were welcomed to the hotel by friendly front of house and quickly checked in and shown to our room. One important thing to note (which we were prepared for due to reading reviews on here) is that a 1,000 baht deposit is required for the room.The hotel itself is in a really good location, within walking distance of many good restaurants, Koh San Road but far enough away that you can\u2019t hear any of the commotion.The hotel is close enough to the river where you can hop on and off of ferries to take you around the city.We are unable to comment on breakfast as we chose to eat out for breakfast.After a day of walking around Bangkok, coming home to the rooftop pool with views of Bangkok was a real treat and something to savour. There is a very small gym with treadmill, bicycle machine and small amount of free weights with bench.The room itself was nice. The bright blue lights can fortunately be turned off.Additional tips:1. For a taxi to the airport, the hotel will arrange for you but add a hefty fee for the privilege. A taxi can be picked up at the end of the road at any time of the day. To give an example, we were quoted 500 baht by the hotel and it ended up costing us 237 baht on the taxi meter"
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 112,
        "expertise": 0.004878187043397,
        "user_cities_visited": 165,
        "review_days": 0.8148959474260671,
        "helpful_class": 1,
        "review_text": "My daughter (12) and I traveled to Las Vegas with her soccer team for the Vegas Cup at over Martin Luther King Jr. weekend.  The team took a different approach this year and we stayed off the strip at Red Rock.  This was a more suitable environment for the team as it is a little bit more contained and has some activities that kids can enjoy.Arrival/check inWe flew into Las Vegas around 8:30AM, picked up our rental car and made it to the hotel around 9:30AM.  The hotel is fairly large and as I am directionally challenged, it took me a couple passes to figure out where to park (East Garage is the choice).  Pleasantly surprised that it was free parking!  We went to reception and I wasn\u2019t really sure what to expect as we were there pretty early, but to my great satisfaction, we were able to check in.  It was a pretty quick interaction, didn\u2019t really get much of an introduction to the hotel, but we would take some time to explore on our own.RoomI asked for a room on a \u201chigh\u201d floor and we ended up on the 10th floor looking to the east toward the strip and downtown Vegas.  The size of the room was quite good, two queen beds, large desk, and a large bathroom.  The rooms are in good condition, they felt fresh and current, and they were quite nice to hang out in.  The bed was comfortable, one slight negative is the number of pillows on the bed.  I guess people like pillows, but there were just too many for me.LocationYou are essentially 15-30 minutes from the main points in Vegas from this hotel.  Soccer fields, the Strip, Fremont Street, the airport, all within a comfortable drive on big, wide roads/freeways.  There is a mall within walking distance which has stores, restaurants, a movie theater\u2026I think there is also a Dave & Busters.  We ate lunch at the Lazy Dog and Shake Shack, a couple good choices outside the hotel.Restaurants / Shops / EntertainmentRed Rock has something for everyone.  There are two Starbucks, a food court, buffet, many different sit down restaurants, and bars galore.  A little tip especially when there are a bunch of teams staying at the hotel \u2013 Starbucks close to the reception opens at 6AM, get there at 5:50AM if you need to get out early.  The Starbucks in the food court doesn\u2019t open until 8AM, but keep that in mind for later as the lines get quite long.  We had dinner one night at the Yardhouse, the food was great and the beer is plentiful.The team also went bowling one night and a few of the girls spent a lot of time in the arcade.  My daughter \u201cwon\u201d a mini air hockey game through accumulating tickets and combining with a few other kids.The pool is nice although the weather was not the best.  The main pool is not heated, but there are smaller pools around the main pool which are heated.  A couple kids did a quick swim, but even with heated water it was cold out there.  This would be a real cool area to hang out in when the weather is warmer.You have to walk through the casino to get anywhere at the hotel, and unfortunately most people of the floor are smoking like chimneys.  At the end of 4 days it takes a toll if you are not used to this.  We are in 2019, it would seem prudent to me to ban smoking.  People will adjust and everyone is happy.Check outVery simple process, checked out via the TV, everything on the bill was accurate and matched what we were told up front, left the keys in the room and we were done.OverallI am happy we stayed at this hotel as it was a unique experience.  Chances are we will be back for another tournament and look forward to staying here again."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 26,
        "expertise": 0.002633737748801,
        "user_cities_visited": 48,
        "review_days": 0.309967141292442,
        "helpful_class": 2,
        "review_text": "After terrible prior visits, management promised this stay would be different, so we decided to take the manager at his word. We booked 2 separate nights, and truly wished we could have cancelled the second night. The Pros of this Hyatt: Location. There is a bus stop by the hotel which goes to The Palace of Fine Arts, The Presidio, and (with a transfer) to GGB. Within 2 blocks you will find the Powell/Hyde Trolley Station, which is very convenient. The hotel is also about 2 blocks from Pier 43, and the touristy shops. As for the rest, this is not a 4 star hotel. Upon arrival, we were greeted with protestors, and a staff that seemed overwhelmed, and angry. Once we were able to politely advise one of the protestors (whom we thought was a hotel staff member) we empathized with their cause, but we had already booked our room, and simply wanted to get inside the hotel, she allowed us to enter the hotel. The front desk was chaotic, we were told our room would be ready in about an hour. Exhausted from traveling, and bringing in our own luggage, (no assistance was offered) I inquired if a discount on the parking could be offered for the inconvenience. The clerk called the manager, and advised him of my request. The manager laughed, saying: \"Yeah, we don't give out parking.\" He was suddenly able to find an available room. I inquired if the room was a suite, and was told it was, and had an extra bed, as well as the requests made prior to our arrival. I should have known better. Our \"suite\" was a standard king bed room, (as reflected on my invoice) which left my 11 yr old daughter sleeping on a chaise, with no sheets, and a view of the drapes in other rooms. I had to go to the lobby to get extra pillows, as none were provided. I was not provided with breakfast vouchers on our first 1 night stay, nor any recognition of my Diamond status. Again, on the second 1 night stay, I was promised an upgraded room with a view, (for my inconvenience) but again, was in the same room type as the first stay. I requested a quiet room, but had children running in the hall, and an adjoining door to another room. We had to leave our room for a few hours due to the noises coming from the adjoining room. Not appropriate for young children. I had to go to the lobby for simple requests, like an extra washcloth. The staff seemed tired, and bothered. My wife even offered a few of words of encouragement to one of the front desk gentlemen who gave us the closest thing to a smile we received on our 2 separate stays. While I understand the plight of the people seeking to form a union for the workers, patrons should not be put in the middle, and my children should not have been placed in fear. (Certain rules apply to private property areas which fail the \"functional equivalent\" test, i.e. parking lots, and walkways of hotels. Further, while Fashion Valley Mall v N. RB leaves room for interpretation, the law still holds protestors may not intentionally interfere with an establishment's business by obstructing or intimidating it's customers.) Having dealt with the manager personally, and not only laughed at, but lied to, there simply is no need to go into the details of the rooms or elevators when customer service has failed from the top down. During previous visits I did not allow the mis-steps of the hotel to dampen plans. During this visit, it was simply out of my hands, and 2 very special evenings were frankly ruined. The protestors had one thing right, spend your money elsewhere. I simply don't understand what is going on with this hotel. I would advise fellow travelers not to allow this place to ruin your precious time and memories."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.091456736035049,
        "helpful_class": 0,
        "review_text": "This was the first time I checked into a hotel solo for something other than a business trip. I have no qualms on staying at the Beacon again.  From the moment  I arrived the attention of the staff was outstanding.   I live in Miami and wanted to stay at South Beach for a few days. A mini vacation without the air fare.The room was clean as was the entire hotel.  I had two beach chairs and beach towels in the room. My friends and family came during the day and also loved the hotel  .The beach chairs were easy to open and close and in good condition.The room includes a good breakfast and star bucks coffee for the early risers.The beach is right across the street, the night life right outside the door but the noise is blocked out allowing you to have a peaceful sleep. I felt safe during my stay, this is a very important factor.Once again I need to stress the customer service was outstanding and look forward to another mini vacation at the Beacon. Special thanks to Silvana."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.698795180722891,
        "helpful_class": 0,
        "review_text": "Much better and cost effective hotels in the area to consider. The landmark location is dated - restaurant downstairs is limited, food just ok but way overpriced. Service personnel are professional and courteous."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 10,
        "expertise": 0.000805680987802,
        "user_cities_visited": 15,
        "review_days": 0.47316538882803905,
        "helpful_class": 0,
        "review_text": "I took a chance on this brand and was happily surprised considering it's cost. The only down side is no restaurant or bar, but there are plenty nearby. Staff is excellent, rooms are roomy and have a kitchenette, towels are heavenly as is the bedding. Forget the better known names and give it a try."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9726177437020811,
        "helpful_class": 0,
        "review_text": "My husband and I had an overnight layover in Honolulu on our honeymoon. We just needed a simple hotel close to the airport.  This hotel exceeded our expectations. It was cute and clean. Staff was very friendly and accommodating. We ate dinner at the restaurant and it was super yummy! We got katsu chicken and the chicken teriyaki bowl. Also they have free shuttle to and from the airport. Overall I highly recommend if you want to be near the airport. It\u2019s about 20 minutes to get to downtown so if you\u2019re in town for a long vacation this may not be the best location, but that wasn\u2019t an issue for us."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "After 6 hours of traveling and being stuck in traffic all you want to do is freshen up and relax. I had made a call to the hotel asking for an early check-in between 1 and 1:30, the gentlemen said that yes it would be available. When we arrived at the hotel the lobby was busy, We were greeted by"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.566265060240963,
        "helpful_class": 0,
        "review_text": "Great location.  Near Union Square, Chinatown, Financial District, Ferry Building, lots of Restaurants, transportation, and shopping.Hotel staff is excellent, rooms very spacious, very clean, bathroom very small.  Took advantage of roof terrace garden for care of service dog.  Very convenient and clean as well."
    },
    {
        "user_review_posted": 314,
        "user_total_helpful_votes": 108,
        "expertise": 0.0015595010440010001,
        "user_cities_visited": 185,
        "review_days": 0.32092004381161005,
        "helpful_class": 0,
        "review_text": "Stayed here with another couple who had the timeshare. The condos were really really nice. We each had our own private bedroom with private bath. And it was so nice to go to the grocery store and make breakfast each morning in the fully equipped kitchen and eat at the table while watching the TV in the living area before heading out to the strip. The only drawback is its location is two miles from the strip - great if you have a car but we had to rely on the resort shuttle, public buses and taxis. It was frustrating. Would recommend a rental car."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.725082146768893,
        "helpful_class": 0,
        "review_text": "Convenient location, affordable kamaaina rate, easy self-parking, most times handi-cap parking stalls were avail which was most accomodating since my dad was in a wheelchair. We did not need an ADA room but it was nice to see the safety bars in the shower."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 56,
        "review_days": 0.21193866374589201,
        "helpful_class": 0,
        "review_text": "I'm so happy with this hotel that I'm writing this review in my room, several days before checking out. Friendly staff. Several reviews say the rooms are small. OK, they're not big but they're OK. I've seen smaller rooms. Extremely clean. The shower is superb. The bed is so comfortable that I'm thinking about to buy it and take it with me back home.As a frequent business traveller, I was surprised with the free, fast, stable wifi, without passwords or tedious login procedures.Location is perfect.I'll be asking for this hotel every single time I'll have to be back in town."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 6,
        "expertise": 0.000929997950851,
        "user_cities_visited": 12,
        "review_days": 0.051478641840087005,
        "helpful_class": 0,
        "review_text": "We loved the hotel! Super nice staff. They've got everything you could possibly need. Free parking, free wifi, great bar & the food in the restaurant is delish, order the mac & cheese you won't be disappointed! We will definitely stay again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "The hotel facilities are quite run down. The shower flow was terrible as you need to keep turning the piping up and down. Hot water for 1 min and cold for another second, very challenging to bath for everyone! Buffet varieties are few and the place is small for a 30th floor building. Dun look forward to eat as the same food was served Everyday. Overall staff considered friendly and helpful. Taxi service at the hotel counter is Super expensive, at least 2-3 times compared to the one you flagged outside the road.not reasonable. The good thing is it's near the massage street and convenient store. We have stayed here at least 3-4 times throughout the years when we visited Bangkok as we have good experiences in the past but this round is really very disappointing."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 32,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 200,
        "review_days": 0.17360350492880602,
        "helpful_class": 1,
        "review_text": "My experience in this hotel was one of the best I have ever had.  Classic style with all of the amenities you could possibly want.  The fireplace made the room super cozy.  The staff and service second to none.  I will be back."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 17,
        "expertise": 0.0028372818839550004,
        "user_cities_visited": 66,
        "review_days": 0.654983570646221,
        "helpful_class": 0,
        "review_text": "Right next to the main shopping malls, as well as the Neo Night Market. Rooms were spacious. Decent breakfast spread through I would much prefer getting the street food. Gym is not very well equipped (only treadmills and basic dumbbells). Swimming pool was nice, with a tanning roof."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 26,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 104,
        "review_days": 0.651150054764512,
        "helpful_class": 1,
        "review_text": "We have been coming back to this property for years and it never disappoints.Staff are very professional and friendly and I still think it's the best value for money in Waikiki.  Just cross the road and you are at the beach.We love the beach service where they bring you apples and waters at different times of the day.Rooms have recently been refurbished."
    },
    {
        "user_review_posted": 193,
        "user_total_helpful_votes": 68,
        "expertise": 0.001600197580665,
        "user_cities_visited": 247,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "The hotel has a great location and wonderful rooms for a very very good price. The air conditioning is very welcome after a long day sightseeing, the staff are friendly and welcoming and the rooms are large with comfortable beds and good bathrooms. The location is around 15 minutes from the Khaosan Road and is surrounded by love,t little local restaurants, bars and businesses. The pool on the roof is a good size and has plenty of loungers for the number of people staying here. It is immaculately clean and the breakfast is good. Great value in Bangkok!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 7,
        "expertise": 0.005553716576556,
        "user_cities_visited": 71,
        "review_days": 0.18400876232201502,
        "helpful_class": 0,
        "review_text": "When I was a kid growing up in Belgium, every Thursday night was spent in front of the television watching 'Hotel', a show in which the St. Gregory Hotel in San Francisco was the main 'character'.  The real hotel, of course, was the Fairmont and I later found out that they only shot the pilot there, while the rest of the show was shot in studio. But I didn't care, I would one day be a guest at the Fairmont and the hotel ended up on my list of legendary hotels I wanted to stay in.  When my husband had to be in SF for business, we decided to stay there.  And it didn't disappoint.  The room, the service, the food, the views, ... everything was just perfection. While I was a little disappointed at first when I found out our room was actually in the new tower instead of the original building, that disappointment quickly disappeared when we opened the door of our room and were pleasantly surprised with an amazing view on the city."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 52,
        "review_days": 0.563526834611171,
        "helpful_class": 0,
        "review_text": "The room is nicely appointed and relaxing. The rooms that overlook the courtyard and nice and quiet. The service from the bell staff to the restaurant was terrific and the food was excellent as usual!  This is our go to hotel when we visit our son in DC:)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10952902519167501,
        "helpful_class": 0,
        "review_text": "Hotel Vitale is by far my favorite hotel in SF. The valet service is wonderful, check in is easy. The service is always amazing. Same staff is always there to greeting you as your arrive. The hotel bar is really fun and has an outside sitting area with views of the bay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "Thsi was a very charming hotel with an excellent staff that made my stay absolutely wonderful.  The thing that stood out the most was enjoying a complimentary glass of wine in front of the fireplace while listening to soft live music.  I will enjoy staying at this most delightful hotel in the future."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.178532311062431,
        "helpful_class": 1,
        "review_text": "We absolutely loved this hotel. It is warm and cozy, nothing like the modern hotels now.However, 2 pieces of advice:1- Stay on a water view or partial water view room, no matter the price difference. The street where the hotel is is ugly and the street view rooms overlook the parking lot and the noisiest train in the world. I am a deep sleeper and we were in the partial room, but I still got woken up by the train and the traffic.2- Valet parking is outrageously expensive. Over $40/night. Just accross the street there is a parking lot (enter through Wall Street) where the 24 h fee is $21. This parking lot is literally across the street!Other than that, it's a wonderful pet friendly hotel (they do charge for pets, as opposed to what the website says). The view and location are spectacular. The gas fireplace in the room beats every expectation. Lovely clean rooms.I would come back!"
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 35,
        "expertise": 0.0012171742248700001,
        "user_cities_visited": 41,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "The hotel is a bit dated, but the quality of the service and food and helpful nature of the staff make up for it. The bar is a fine spot to relax before dinner and watch both locals and visitors discuss the business of the day. The chef and staff did a fine job with a black tie dinner we attended. The central local is great for touring, on foot, via BART or other public transportation, or in your own car, which most people avoid."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.12814895947426,
        "helpful_class": 0,
        "review_text": "I went out to Hawaii as a solo traveller for 2 weeks from the UK and the hotel did nothing but accommodate my needs. The only issue I initially had was that the wifi wasn't standard in the room but once I had talked to the guys at the desk they sorted me out with access in my room."
    },
    {
        "user_review_posted": 197,
        "user_total_helpful_votes": 150,
        "expertise": 0.0035862890953390005,
        "user_cities_visited": 97,
        "review_days": 0.487951807228915,
        "helpful_class": 0,
        "review_text": "Very pleasant and well run hotel.  Stayed for 5 nights in an Executive Level room.The room was spacious and comfortable with a seating area and desk too.  Bathroom fine, hot water a bit hit and miss but warmer if you turned down the pressure a little.The lounge for breakfast was good, not a huge choice but something for everyone. There was another restaurant you could use for breakfast but we didn't get round to it.  Bet bit was the evening drinks and small buffet that was included, from 5.30pm to 7pm there was a help yourself free time. Great views as the lounge is on a high floor.Free wifi was good.All of the staff were very friendly and helpful and there was always someone on hand when you needed something.  The bar staff at the ground floor bar were very nice. Housekeeping was very good."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 31,
        "expertise": 0.0037486879592140004,
        "user_cities_visited": 25,
        "review_days": 0.6380065717415111,
        "helpful_class": 1,
        "review_text": "You can\u2019t beat the location of this hotel, if your looking for views this hotel is not for you, but if you just want a nice clean quiet room then this is the one, no walking miles to get to your room either, no resort fees, and free parking, also includes a coffee machine and small fridge which is handy."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 19,
        "expertise": 0.002602696159562,
        "user_cities_visited": 33,
        "review_days": 0.38061336254107303,
        "helpful_class": 0,
        "review_text": "Just had a short stopover in Bangkok, and the Rembrandt is a good place to stay. Everything was excellent for our stay, other than breakfast which was averageTaxi drivers sometimes did not know where the hotel was, the hotel gives you a card but one driver still could not findClose to the station, and close to Soi Cowboy if you like a laugh.Ate at Palm 18 which is close by and it was good"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 57,
        "expertise": 0.0032644119887070004,
        "user_cities_visited": 109,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "Very nice hotel that is superbly located in central San Francisco (for a tourist!) - being close to the main shopping district, good restaurants and bars, and with a tram stop just outside for Fisherman\u2019s Wharf.As expected from a Marriott, the rooms were modern, clean and comfortable. Unfortunately, also as expected, they lack complementary wifi, which in this day and age is unacceptable - especially in a tech city like San Francisco! The room was very quiet with no internal or external noise, while the air con was also modern and quiet.My only complaint is the extortionate parking - over $60 a day - and for that I had to wait half an hour for it to be delivered. Even for San Francisco this is expensive, and I expect a much faster service for that price. At least there is free wifi in the lobby to pass the time while you wait."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 71,
        "expertise": 0.006648449957054,
        "user_cities_visited": 24,
        "review_days": 0.7634173055859801,
        "helpful_class": 1,
        "review_text": "Stayed here (having been told at The Royalton Park Lane & The Park Hyatt that even though we had booked and paid for a room at both places, see previous reviews) and it was very nice. Very expensive but after our ordeal, very nice. Luxurious and everything you\u2019d expect from a Four Seasons Hotels"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 24,
        "expertise": 0.0016287315491390001,
        "user_cities_visited": 24,
        "review_days": 0.5920043811610071,
        "helpful_class": 0,
        "review_text": "Take your mind to the movie Aladdin, and that is the beginning of your experience.Amazing architecture and attention to detail. There is no other Arabian themed hotel that captures the essence and spirit of Arabia more than this.Spend a late afternoon or early evening (pool closes at 6 and they have alarm beams so no late night rendezvous) at the heated pool post a spa treatment.Fitness center is open 24/7.With all the glitz and glamour of modern hotels in Dubai, the park Hyatt sets itself apart by remaining original."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 55,
        "expertise": 0.002078347740678,
        "user_cities_visited": 55,
        "review_days": 0.049288061336254005,
        "helpful_class": 1,
        "review_text": "A beautiful hotel where everyone is made to feel special . The bedroom was very comfortable, the food in the Lafayette restaurant and downstairs bar was of the highest standard, and the staff (save for one rather surly member of the bar team) very friendly and efficient. So why not a 5 star rating? Well, as others have said, the bathrooms are on the small side, and the sound insulation between rooms was not great (although excellent in blocking out street noise). Also it is perhaps odd that a hotel of this quality and standard does not have a lounge or seating area where one can have a quiet drink or coffee. The lobby area isn't suitable for this and the downstairs bar is a victim of its own success. It has a great buzz and is very busy in the evening. Great fun, but not a place for a quiet chat or contemplation. But overall, a lovely stay in a lovely hotel which I would thoroughly recommend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9600219058050381,
        "helpful_class": 0,
        "review_text": "Great hotel location is great. i feel safe in this hotel. Big shout out to front desk staff Sara. She is amazing and incredibly helpful - two thumbs up for customer service above and beyond. Thank you"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.63143483023001,
        "helpful_class": 1,
        "review_text": "The small details really made this place shine. We were looking for a centrally located, BART/MUNI accessible, and family friendly place and the Inn at Union Square not only delivered, but exceeded all our expectations. Location: 4 blocks (about a 10 minute walk) away from the Powell Street BART station made our \"car-free\" weekend completely do-able with two toddlers in tow. The staff was exceptionally friendly, the room was clean and very spacious for San Francisco standards. We booked a Queen room, but I think they might have upgraded us to the King, because the room we got had a living room that was separate from the bedroom. The bed was VERY comfortable and although this hotel is centrally located, there was little to no street noise, making the hotel a nice respite from the busy sites and sounds of Powell street.The free continental breakfast was wonderful - although there is no hot food, they do try to provide the very best (teas, coffees, hot cocoa, juices...) and it was an easy way to get the kids fed before sight-seeing.  In the evening, they have a wine and cheese happy hour and at 8pm, they provide delicious freshly baked cookies on each floor.Would definitely stay here again and would recommend it for families with/without kids alike!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45235487404162106,
        "helpful_class": 0,
        "review_text": "Amazing stay for 3 nights at shangrila hotel dubai. The hotel located in the best location in town near Dubai mall. They have shuttle bus to take you there every hour. The staff are super friendly and helpful. The service is classy. Rooms are 5 stars but apartments are a bit tired. The music in the lobby is not good  for Arabic country as you feel you are in a club. The pool is small but very nice. Thanks for the lovely stay."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 52,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 55,
        "review_days": 0.20810514786418402,
        "helpful_class": 0,
        "review_text": "Stayed 1 night in January and from Renaissance's convenient location, we were able to walk to The White House, Ford's Theater and The Washington Monument. Front desk staff was friendly & helpful. Rooms were modern with city views but best of all was Concierge Lounge. Light breakfast with evening appetizers were nice so we didn't have to go out in the chilly weather."
    },
    {
        "user_review_posted": 629,
        "user_total_helpful_votes": 241,
        "expertise": 0.0017498075211720002,
        "user_cities_visited": 112,
        "review_days": 0.706462212486308,
        "helpful_class": 1,
        "review_text": "Summary of our experience: We\u2019ve stayed at the Mayflower several times over the years. It\u2019s a great hotel, but service was off a bit this time. We noticed a few negative changes including two main gripes: in-room mini-coffee makers were eliminated and the lounge is now completely overcrowded.Arrival: We arrived by Uber. Doorman didn\u2019t assist with luggage, open the door for us, or even greet us.  Staffing was \u201clight\u201d when we checked in on a Sunday around 4:30. I\u2019ve never waited so long to check in at a Marriott affiliate.  Theodora at check-in was charming, courteous, and professional.Room (general): Spacious suite (room 452). The suite included a living room with two barrel chairs, large desk, coffee table, and couch/sectional. The living room also had a large but older LG TV, a mini-refrigerator, and a small wet bar.  The bedroom also had an LG TV on the dresser and two nice end tables with lamps.Bed: Good bed with worn out linens. Our first set of linens had multiple tears, one about an inch long. Our second set of linens had a few ink stains. Quality linens are necessary for any  hotel that wants to be considered luxury. We were very disappointed by the linens.Bathroom: Ample counter space. Shower only. Normal toiletries.  The shower leaked onto the bathroom floor consistently. Water pressure was adequate but not great. The hairdryer was an older, mediocre Conair.Noise/sleep quality: Our room (452) had some HVAC issues. The A/C in the bedroom was very loud. It took me a few nights to get used to the noise. Also, there\u2019s a dumpster in the alley and the emptying of the dumpster woke me up a few nights. But the rooms are well insulted from other sounds in the hotel.Housekeeping: Good housekeeping. We left a tip each day and asked for extra towels, and our housekeeper always read the note and provided extra towels.Gym: Small gym.Restaurants/bars: Restaurant and bar on site.Lounge: The concierge lounge is on the 8th floor. It\u2019s overworked and was packed every morning and evening with hordes of people. One staff member stood out- Nii. Nii was accommodating and kind. And he  worked very, very hard. But the lounge could not keep up with the flow of customers. For example, in the evening, customers lined up 20-30 deep for snacks. And one morning, there were no eggs, no yogurt, no cold cuts, no plain bagels, no butter, and no spoons. It was frustrating to see how poorly stocked the lounge was at certain times for breakfast and in the evening. The staff worked hard, but the demand exceeded their output (except for Nii- he was a super worker that I\u2019d love to hire away from the Mayflower and train for my business). Put simply, the lounge is not designed to handle the number of guests that have lounge access. It\u2019s outdated and under-capacity. It\u2019s a disservice to Platinum level guests to provide an amenity that does not work. As an analogy, if a hotel advertised that it offered cable TV but the cable service was consistently intermittent, would advertising cable TV be appropriate? Similarly, although the Mayflower has a concierge lounge, in reality it does not because it\u2019s broken.Parking: valet onlyGrounds: This is a city hotel with no real grounds.Overall staff attitude: Overall, staff was good but not outstanding as it has been in the past. The doormen especially were not friendly and over the week we stayed at the Mayflower, only one doorman ever greeted us.Tips:  If you\u2019re a business traveler that relies on the amenities of the concierge lounge, don\u2019t bank on the lounge at the Mayflower. The lounge does not have capacity for all the guests with lounge access.About our review: We\u2019re loyal Marriott Platinum status travelers. We\u2019ve been all over the planet, which gives us perspective. And we compose our reviews based on our experiences, not others\u2019 reviews."
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 55,
        "expertise": 0.0024820860235090004,
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        "review_days": 0.085980284775465,
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        "review_text": "The Trump in Chicago is an excellent hotel with some quirks. I've stayed at Trump in Toronto many times and I had some expectations of the Chicago Trump based on that. We were placed on the 27th floor mezzanine in a room with a gorgeous west-facing view. There was a kitchenette and sitting area in the room. It was appointed very elegantly.I found the bathroom to be a little strange for a couple reasons... there is a sliding door on the bathroom that gaps about an inch so there's really no privacy in the bathroom -- I certainly wasn't expecting that at the Trump. In Toronto, the toilet is in a water closet with its own door -- not so here -- it's just sitting in full view of the \"gap\". Also, the shower and bath tub where in a vestibule that was glassed off from the rest of the bathroom so when you take a shower you are standing right next to the tub -- I've never seen anything like that before.There are so many great things about the Trump -- the robes, the Nespresso coffee maker... They left milk and cookies at the turn-down which was really nice... the only strange thing is that they had someone else's names written in chocolate on the plates. Kinda funny!Some of the other quirks are the elevators from the Parking Garage... it took us out to the river walk area and we had to walk around the corner to get into the hotel. Perhaps we were to take another elevator, but it's not well-marked in the garage. The entrance to the hotel is a little strange too -- you walk in one door where the bellman are then immediately into another door to the lobby. We had drinks at the cocktail lounge on the 16th floor -- the view down the river and of the surrounding buidlings is incredible, but the service was very slow (though cheery) and the drinks were extremely expensive and just so-so for the price -- my specialty drink (variation on a margarita) was $23 and my husband's 12 oz. beer was $12. It took us about 20 minutes to get our drinks and another 10 to get the check. I wouldn't mind spending that for a drink to pay for the view, but it took so long and the lounge was so chaotic (lots of servers running around, but very slow service) I didn't really feel like I could enjoy it due to having to rush out for our dinner reservation.Bottom line... gorgeous hotel in a great location, but a few quirks. This stay was a rewards stay... if I'd paid the rack room rate, I wouldn't have been pleased, but for a free stay, it was very nice."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
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        "review_days": 0.6796276013143481,
        "helpful_class": 2,
        "review_text": "A group of friends and I booked 2 rooms for Memorial Day weekend. Prior to us booking, we called to inquire about adjoining rooms. They stated they did offer them, a few days prior to us arriving to Miami we called to confirm they indeed had adjoining rooms that we could be placed in, again they confirmed they did. Once we arrived the front desk attendant told us there was no adjoining rooms, and we would have to be placed on separate floors. Fast forwarding to today (May 26th) we noticed there were no microwaves in the rooms ( mind you we paid $2400.00 for two rooms.) I called the front desk to inquire about us warming our food up for FIVE MINUTES STRAIGHT. It kept saying the line was busy. Just to get down stairs, and see the two front desk attendants chit chatting. We went to the front desk asking if they had any microwaves, they stated they did not. We asked if they had a microwave for employees we could us to warm up our food ( me, and another girl.) The lady at the front desk said it's a liability for us to use their microwave, but we could walk down to the coffee shop and pay them to warm our food up. I asked for the number to corporate, she responded saying this isn't the Hilton or anything like that, it's a franchise so they wouldn't have a corporate number. This place has offered nothing but inconveniences and no solutions for their customers. This is my first and LAST time staying here."
    },
    {
        "user_review_posted": 1,
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        "review_days": 0.5290251916757941,
        "helpful_class": 0,
        "review_text": "Great location, my favorite hotel in downtown San Francisco. I stay at the Club Quarters once or twice a week. The patio on the top of the building is a relaxing place to have a drink and enjoy the view.Friendly staff, Liz was great!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 55,
        "review_days": 0.504928806133625,
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        "review_text": "This was my second time staying at Vive and once again, it couldn't have been better!My friend and I arrived early in the morning and Preston was very kindly able to check us in to a room by 8am and even upgrade us to have an ocean view. Perfect after a long flight! We stayed in a Cosmopolitan Queen room and found it to have plenty of room for us and all our shopping! We unpacked our suitcases upon arrival and used the wardrobe and drawers under the bed which saved space too. The air conditioner didn't bother us at all, we kept it on at night and it was barely audible. The room was clean, modern and very comfortable.I also loved the breakfast in the morning, great way to start the day! Fresh fruit, toast, and pastries available each day.The hotel staff are beyond friendly, and really make your stay enjoyable!Location is fab! Bus stop right outside the hotel, very short walk to the beach and restaurants, but off the main strip so not as pricey as other hotels in the area.I would 100% stay here again and would continue to recommend it to anyone going on a Hawaiian holiday!Thank you for another perfect stay Vive!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 4,
        "review_days": 0.9178532311062431,
        "helpful_class": 1,
        "review_text": "We had a very good stay, staff very professionnel and helpful, the food at the restaurant excellent. Thanks to the Japenese chef, his creations and quality of sushi/makis amazing! We appreciated all the facilities. Only problem was the noise caused by the construction work in front on the hotel"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.871851040525739,
        "helpful_class": 0,
        "review_text": "We loved staying here! So much character, very clean rooms and bathrooms, comfortable pillows and mattresses. The front desk staff was friendly and helpful. We plan to stay here again next time we come to San Fran.Now, it's not your Hyatt, or Marriott or other big box hotel, which we liked, but may not be what some people are looking for. Rooms are pretty small, since that's how rooms were when the hotel was built.We very much liked having a room with a window to the outside.Superb location in San Fran, and nothing comparable price wise in the area. We were out most of the day into the evening so the room size didn't bother us at all."
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 36,
        "expertise": 0.0010548383537460002,
        "user_cities_visited": 59,
        "review_days": 0.6506024096385541,
        "helpful_class": 1,
        "review_text": "This is more senior friendly than most of the hotels in the area. The casino and restaurants are in the hotel local.  It is a short walk to Fremont Street.  There is an enclosed walk over to the Main Street Station hotel."
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 86,
        "expertise": 0.0029151814912360004,
        "user_cities_visited": 123,
        "review_days": 0.552573932092004,
        "helpful_class": 2,
        "review_text": "Location is good for visiting the Museums and the Mall but during the evening there is no place ( except McDonald) to eat nearby. It is true \"L\u00b4Enfant Plaza\"  Metro Station is two blocks away and being the Station a safe place we  took the Metro as many times as we need and from there you have access to many, many connections.Very easy to arrive by Metro from Ronald Reagan Airport(DCA).My concerns have to do with the Front desk/Management.Being an IHG Platinum Member I  have visited many facilities of the chain all around the world and I could say I \u00b4ve never got a more cold professional welcoming. Saying: \"We are glad  you are a Platinum....\" means nothing if the person does not even smile, and finish by saying: \"You could leave your luggage at Concierge and come back at 3.00 pm\". . That was our welcoming.Later, at 3pm we asked if there was a Twin Bed Room but the one offered was below our reservation(Executive Room). No  Upgrade offeredThe room is very clean and comfortable but the AC was so noisy that we preferred to turn it off in order to be able to sleep. We asked a quiet room far from the railway in order to not be disturbed but the one the  woman gave us was very near to it.At least, all the mornings we could hear the train\u00b4s horn.Second flaw: We have ordered some things at Amazon. It took us two hours to get all the packages. They keep saying there were no more when  tracking system told us they had already arrived at the hotel. Finally we got all of them but we are used to receive this piece of information when arriving at the hotel.Another shortcoming: we have booked Room with breakfast. When arriving at Breakfast room they asked for coupons. None was given to us when checking-inn. The Breakfast-manager went to front desk and came back saying we had not breakfast included. I had to go up to my room, bring my reservation back and at front-desk the coupons were already printed with our names. So?.Why not looking before?  Is this the way to make guest feel comfortable?I would not describe the Breakfast buffet as healthy. It is good that it offers variations the different days but only four types of fruit. No ham, no cheese, only sliced bread. It could be better. Staff there very attentive.Room: The room is roomy and the carpet is very, very clean. Almost spotless. No free water offered: only two little bottles the checking-in day. I am accustomed to get two bottles each day but they say not in this hotel. OK but  not having Club room, which is the benefit of being Platinum here.Fitness center has a beautiful view. Not so many machines but it was not crowdy during our stay. Again no bottled water, no cleansing papers to clean machines before and after using them..Internet access is easy and fast.In few words: I did not feel appreciated as a Platinum IHG Member and I found  the stadd did not care much about us."
    },
    {
        "user_review_posted": 753,
        "user_total_helpful_votes": 408,
        "expertise": 0.002520207155489,
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        "review_days": 0.26834611171960504,
        "helpful_class": 0,
        "review_text": "Moana Surfrider has stood the test of time. My parents came here on their Honeymoon and so did I. This hotel has always given me fond memories and they really know how to take care of their guests.  Service is always top-notched which is warm and friendly, the aloha spirit. Love the history rich banyan tree and underneath is the beach bar which is great day or night.  The beachhouse restaurant serves up fine dining with fabulous ocean views...quite romantic.  My only downside is that this hotel is quite popular and seems to me very crowded these days. That's Waikiki for you...tons of happy tourists mulling around, all the hustle and bustle of abundant tourists.  Still a wonderful resort to make memories of a lifetime.  My favorite thing is the rocking chairs in the front of the hotel. My preference is the side closer to the Honolulu Coffee Company to have a great cup of java, rocking back and forth on those chairs drinking my favorite joe.  Watching the people come in and our, going everywhere in the afternoon.  This is a great hotel with a most desired location in Waikiki on the strip."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 35,
        "expertise": 0.002068144074102,
        "user_cities_visited": 67,
        "review_days": 0.018072289156626002,
        "helpful_class": 1,
        "review_text": "Using mobile check in, I was able to get into my room at 10:30 am and thanks to 1:00 pm check out, I was able to get the most of my one night! I was in town for a meeting across the street at the Park Hyatt so can not comment on hotel restaurants or health club.However, the staff went out of their way to welcome me and accomadate my request for early checkin"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.176889375684556,
        "helpful_class": 0,
        "review_text": "This was by far the best and most relaxing vacation I have ever taken. Everyone at the hotel was very welcoming and helpful. The food and other services were all exceptional. I can't wait to make this trip again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48959474260679003,
        "helpful_class": 0,
        "review_text": "I booked this hotel as part of a convention package where this was one of the selections of the housing bureau. I had stayed in Hilton Garden Inns in other locations, and always enjoyed the experience. This hotel is in a good location in Waikiki, close to the beach, shopping and restaurants. If I ever need to return to this area I would gladly stay at this hotel again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.24808324205914503,
        "helpful_class": 0,
        "review_text": "In a recent stay at the Hotel Monaco, I accidentally booked my room on Hotwire for 2 nights when, in fact, I needed my reservation for 3 nights.  When I was checking in I was lucky enough to have Shanie checking me in.  I felt dumb for not booking correctly and I was scared that the rate I was going to receive (for myself AND a work colleague) would be much higher than the rate for booking the other two nights.  Janie assured me that she would do what she could in order to get me a fair rate.  I stay in hotels roughly 80 nights per year for work and Shanie is one of the absolute BEST that I've ever encountered.  Aside from her empathy for my mistake, her going above and beyond to help me, she also has a great personality that made me very comfortable and appreciated as a hotel customer.So my review for the Hotel Monaco in Seattle would be great hotel, great location, great restaurant, even better customer service!!Thanks for making our stay great!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "Shangri-La Hotel Dubai is one of the most amazing hotel experience we ever had. Friendly staffs that are caring, friendly and respectful. When we arrived, the receptionist upgraded our room from seaview to Burj Khalifa view with no extra charge. The room is clean, great looking and luxurious. Bathroom is wonderful and the bathtub is huge. Soaps and shampoos are also expensive. Daily breakfast is superb, it might not be as plenty compare to Atlantis, but the food quality and taste is lot better compare to more expensive breakfast in Atlantis. Imie, the receptionist in the breakfast area did a good job attending our needs. Swimming pool area is also perfect with a wonderful looking of Burj Khalifa specially at night. They also have free shuttle service that can bring you to Dubai Mall and other parts of the city. Overall, the value of the money you spend in this hotel is worthy. It might be expensive compare to others, but the service they have is really amazing."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.9917853231106241,
        "helpful_class": 0,
        "review_text": "Everything about our stay at the Alohilani Resort was wonderful from the very moment we arrived. Our 2nd visit to the beautiful Hawaiian Islands and our travel agent recommended the Alohilani to us as our previous hotel was unavailable. After our 20+ hour travel from the UK we were warmly greeted at check in by an extremely helpful and professional young man (who's name escapes me). The lobby is exceptional, if you desire modern, wide open spaces with gorgeous design features then you can't fail to be impressed. Our room on the 27th floor had the most stunning view. From my bed I could see across Diamond Head and the sparkling ocean - that alone is worth the room rate. Very comfortable bed, excellent amenities. I loved the walk in shower as opposed to a tiny bath/shower combo and I personally prefer the vanity to be separate to the bath (who wants to put their make up on in a steamed up bathroom?) plenty of towels, plenty of light, plenty of storage. Also excellent coffee maker. Housekeeping are excellent and soon realised we are not early risers - never disturbed us and our room was always spotless on our return in the evening. The resort is so perfectly located, beautiful beach out front, leisurely stroll to the shops, restaurants and other delights of Waikiki. Also easy to catch a bus to further locations and we enjoyed trips up to the North Shore and Honolulu. Pool deck is beautiful, service brilliant and personal. I didn't feel it was windy nor shaded - I guess we chose a better week for consistent weather. We didn't eat breakfast on site but we did enjoy some cocktails which again I thoroughly enjoyed. Upon leaving we had an early flight, the valet were fantastic organising our transport. I loved this hotel, it's style, it's service and it's location - the next time we're in Hawaii I will be booking again!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.323110624315443,
        "helpful_class": 1,
        "review_text": "Hotel hallways were incredibly gross.  I understand it's not a 5 star hotel but please! change the carpet!  The smell of smoke was permeated into everything and I'm a smoker and it smelled nasty to me so i can imagine how bad it must be to a non-smoker.  The shower took forever to warm up.  I love playing there but I'll never stay again.  Security team was friendly and visible everywhere."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 1,
        "review_days": 0.065169769989047,
        "helpful_class": 1,
        "review_text": "Location is everything. This hotel is on the busy Flamingo Avenue thoroughfare, which means it's a hop skip jump from the Caesars, Paris, and Bally's. Rio and Palms a bit further, but available by city bus across the street. For budget minded travelers this spot meets your pocketbook with a ton of amenities. Room comfort and a generous awards program makes this a hit for the short term traveler. I would consider staying here again (and again!)."
    },
    {
        "user_review_posted": 653,
        "user_total_helpful_votes": 158,
        "expertise": 0.00106435485885,
        "user_cities_visited": 181,
        "review_days": 0.8658269441401971,
        "helpful_class": 0,
        "review_text": "The Holiday Inn Express -Waikiki was very nice, but our room was tiny!   To be fair, ours had two double beds, but they took up the entire room!  You couldn\u2019t walk around one of the beds because it had to be pushed against the wall.  The bathroom was small but adequate.  Everything was very clean.  The hotel is very new and modern.   The breakfast area was nice.  The location is very convenient, just a few blocks from the beach.  The staff were very friendly and helpful!  As long as you are prepared for a very small room, I\u2019d recommend it."
    },
    {
        "user_review_posted": 4319,
        "user_total_helpful_votes": 4818,
        "expertise": 0.00530548208794,
        "user_cities_visited": 397,
        "review_days": 0.23713033953997803,
        "helpful_class": 0,
        "review_text": "Had the chance to stay there for 4 nights last week and very much enjoyed my stay there. The front desk staff went above and beyond to ensure an amazing stay. I can't thank PAUL and SATO enough for all they've done for us the entire time.The room was nice, but on the smaller side and definitely needed refreshing. The wall had countless of paint chip all over and the bathtub kept peeling every time I showered. The \"ocean view\" was also a BIG stretch as it was extremely partial with two huge buildings in the way. These factors were mostly the reason why this place didn't get an Excellent rating from me.Breakfast was nice, but not spectacular. There were no hot items (eggs, bacon, oatmeal, etc.) but everything on the buffet every day was fresh and tasty.The amenities were outstanding including free beach chairs, umbrellas, mats and beach towels. The front desk staff even provided us with sunscreen! That was a very nice gesture. Location only a few blocks from Waikiki Beach was also very nice and convenient.This is a great place to stay at with awesome amenities and great location. The free breakfast, Wifi, and NO RESORT FEE is also amazing. But beyond everything, they have a phenomenal staff there that will cater to your every need. Thanks again PAUL for an amazing job!!!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 7,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "Stayed here mid-June for 5 nights and liked the layout of the room. Was clean with a pretty spacious bathroom (no tub though). Location is good for those who enjoy shopping at Platinum mall and Pratunam night market. It is about a 10-15min walk to the BTS. Breakfast is pretty good as well."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 42,
        "expertise": 0.0028882787805620002,
        "user_cities_visited": 40,
        "review_days": 0.209748083242059,
        "helpful_class": 0,
        "review_text": "I stayed at the Abri in January. The hotel has a hip/trendy style in the public area. This drops off as you head up to the rooms where the style becomes more retro with some modern additions. While checking in I was asked if I wanted a room with a desk. This was strange as the literature for the hotels says that the rooms have desks. As you might expect the web site shows pictures of very nice rooms. My room did not live up to the pictures on the web site. The room was small, as was the bathroom. The chair at the desk was well worn and had seen better days. The heating/cooler was from a window unit that was loud. It was cool while I was there and I resorted to doubling up the bedding to keep warm rather than running the heater. In the bathroom there was no space on the wash-basin to keep a toilet bag. In all, it was a very compact room. The bedroom door used the regular type of key card to get in. On the inside of the door you could move a lever to disable key card access. There was no additional security that allows the door to be opened an inch or two but prevents it opening further. Inside the room there was a note on the TV saying that it is attached to a security system and an alarm will sound if the TV is removed. Does the hotel expect their guests to be tempted to steal the TV? What type of guests do they usually have at the hotel? This note did not make me feel safe.The hotel has no restaurant. There is a restaurant attached to the hotel but it does not serve breakfast. This means going elsewhere for breakfast. The business center is 2 computers and a printer in the lobby area. The staff were helpful but did not seem to know details about the hotel, for example how the business center operated.There are better hotels, with nicer rooms and more facilities in the area. None of these had space, which is why I stayed in the Abri."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.360898138006571,
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        "review_text": "We came to Hotel Max as this was one of the hotels that was offering a group discount for the Seattle Interactive Conference. Upon check-in the exterior is older but interior lobby is very chic. I loved the food selection at the restaurant downstairs, Miller's Guild but a bit pricey. Board games available downstairs in a welcoming lobby with comfortable seating and couches. Upstairs the hallways are trendy. Once you get into the rooms, pretty standard. I did appreciate the extra comfortable bed and pillows. The simplicity of the room did not bother me as all that matters is if the bed is worth the stay. I did not get to try the text service for requests but the concept is great - text a number for any questions or needs aside from a call to front desk.Overall a good experience, a bit pricey for me for future personal travel needs but the location is excellent as it's not on a very busy street but very close to anything you may need. I would consider this location again for future travel!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 81,
        "review_days": 0.143483023001095,
        "helpful_class": 1,
        "review_text": "Thank you Cheryl Williams and the ohana at The Royal. Our stay was magical--just like your location and resort. We kicked off our Hawaii vacation  at The Royal. It was a great stay. The perfect location and a superb way to express The Aloha Spirit."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 78,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Let me start off with the negative. This hotel has been nicely renovated and is now charging a fee for water and internet per day. I did not receive water one time or use the internet while I was staying there but sill had to pay the 20. per day. Let me say I did ask for water every day but it was not delivered one time. Also there are a lot of homeless people in the neighborhood with beds set up, beside the hotel  Now on to the positive. The dining there was very inexpensive and quite good. (As good as the high dollar restaurants all around town. The staff was very friendly and helpful the whole time we were there. Overall this was well worth the money."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 49,
        "expertise": 0.0019582727669590003,
        "user_cities_visited": 47,
        "review_days": 0.42223439211391,
        "helpful_class": 0,
        "review_text": "The 4 Queens has always been my home in Vegas.   I've stayed at many hotels on the strip but always return to the Queens.    Downtown casinos are so friendly and enjoyable.    If you want the glitz, then the strip is for you....but I'll take the Queens and the other 3 casinos (Nugget, Fremont and Binions) as my home away from home in Vegas.   Great folks at the Queens.   Rooms are small, but clean....you're not in your room that much anyway in Vegas."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 49,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 76,
        "review_days": 0.24479737130339502,
        "helpful_class": 0,
        "review_text": "The D is a newer Casino on Fremont Street. Parking ($2) at the Fremont St parking deck. I was interested in seeing the Blarney Stone advertised been on display. The casino is smallish and they have a second floor advertised as Vintage Vegas, that is slot machines with pull down handles. The stone is in a corner, not hidden but not \"out there \" either. It is worth stopping by to take a pic  if you are onFremont street."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 3,
        "expertise": 0.000698812019566,
        "user_cities_visited": 1249,
        "review_days": 0.440306681270536,
        "helpful_class": 0,
        "review_text": "If you are attending a conference at the DC Convention Center, a quiet little hotel very near the convention area is the Henley Park. This hotel is a tip of the hat to quality hotels in the 1950s. It is more quiet than the larger polished steel and glass hotels in the area, has helpful staff, and the rooms a well appointed."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.978094194961664,
        "helpful_class": 0,
        "review_text": "Drinks are great... actually the best we had in South Beach. The Kiwi Herman was honestly one of the best things I have ever had.  Patricia - the bartender- is awesome!  Not only a great drink maker but super nice too!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 20,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 23,
        "review_days": 0.06736035049288,
        "helpful_class": 0,
        "review_text": "I loved Washington (being a history nut whats not to love!) It was a great change of pace from NYC.We knew nothing of Georgetown and was somewhat concerned about it being a bit further out of the city but we need not have worried.Its close enough to walk to the sites but equally only a short taxi drive if cant be bothered.Georgetown is beautiful and equally steeped in history. The Hotel is majestic and staff were fantastic. Impeccably clean and the garden area was perfect for a quiet Riesling basked in sunshine at the end of a day. Our room was huge and housed all 4 of us with space to spare.Plenty of restaurants and cafes nearby. We didnt eat in house (kids!) but spoke to people who did and raved about the meals.We were (thankfully) recommended to join the Presidential Club - which is free and then gave us free wi fi - worth doing.Im sure youve been told but of all the magnificent museums and information houses the Holocaust Exhibit is a must. We didnt allow enough time - I would get there early (and try and do during the week) You can register early in the day then go later on but allow 4 hours to get the full experience  amazing, confronting and a massive eye opener. Brilliant.We also did a hop on hop off bus tour - do it - every driver we encountered was brilliant and hugely knowledgeable on the city. I learnt so much in 4 days.Great experience all round topped off with the perfect hotel. Not a thing to fault!Stay there."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 17,
        "expertise": 0.000479185384845,
        "user_cities_visited": 67,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "Went for a family wedding.  Very nice location with pretty much everything you can imagine. Restaurants, shops, and water sport.  Rooms were clean and the staffs were friendly and helpful.  Make sure to tell thrbice cream shop right outside the hotel!!!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 10,
        "review_days": 0.183461117196056,
        "helpful_class": 0,
        "review_text": "Perhaps the title says it all.  This was an RCI exchange and the unit was magnificent; even had an up close and personal look at the Friday night fireworks from the lanai.  The 2BR unit was newly renovated; we were the first guests to use it since it was done.  This is a great place to stay."
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 35,
        "expertise": 0.0011209776332180002,
        "user_cities_visited": 70,
        "review_days": 0.28970427163198204,
        "helpful_class": 2,
        "review_text": "although we are still here for another day (only because we paid), we will never stay here again.  We arrived around 4:30, which is half hour after check in time, to find out room was not ready.  This was very disappointing after driving for 8 hours.  So we went out for an early dinner.  We got back, picked up our keys and tried to find parking.  There was nothing available and we had to park at a parkade quite a distance away, given we were hauling luggage.  Then we get to the building to find the fire department rescuing 5 guys who had gotten trapped in the elevator.  We had to drag all our luggage up 6 flights of stairs in 38 C weather.  The staircase was a sauna.  There was no hotel staff to assist us up the stairs with the luggage.  We made a few trips and then on the last trip, our room keys would not work.  The people in the next room called down to the desk to advise them and they said they would send someone.  After 25 minutes, my husband trekked down the 6 flights of stairs again, as nobody had showed up.  There were no apologies or explanations as to why nobody had come to let us in.  The elevators were out for most of the night.  Having gotten over a broken ankle and arthritis hip, this was not an easy task going up and down 6 flights of stairs.  There is one place for laundry and it is in another building across the courtyard and on the 9th floor.  There continues to be no parking close by on day 2.  I would definitely not recommend this place.  Disappointing given it is a RCI exchange property.  Everything is old and needs an update, especially the elevators."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 2,
        "expertise": 0.000860642171466,
        "user_cities_visited": 107,
        "review_days": 0.025191675794085003,
        "helpful_class": 0,
        "review_text": "We weren't sure what to expect with some of the reviews we read prior to our trip however we were pleasantly surprised.  We stayed overnight prior to a cruise and would have to say it was equally as good as our stay at a higher rated property at the other end of the road, on the beach and double the price, a few years earlier.  Geri on reception was fantastic and really knows great customer service.  The hotel room, bed, bathroom and view were all great along with Tiki's Bar & Grill downstairs.  Location was fantastic being just across the road to the beach and walking distance to everything you need.  We would definitely stay here again."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 33,
        "expertise": 0.002084344141995,
        "user_cities_visited": 32,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "Room with 1 bed was very small. Bed is reasonable. Pillow with medium quality (fabric filled), very hard to open the window. Bathroom is basic.Room with 2 beds was small. each of the beds is a queen size. Bathroom is basic.we had a refrigerator in the room with 2 beds but not in the room with 1 bed.There isn't air conditioner in the rooms.. in beginning of Sep, that makes the quality of the  sleep very low. we got a cooler that didn't help.in one of the room the toilet didn't work. After a day,we got a different room.in the other room, it is externally difficult to open the door with the magnetic key. Apparently, it is a known issue and nobody attempt to fix it.breakfast is a reasonable continental. The breakfast room includes only a few tables, as such in some mornings we cannot attend it.Hotel location is very good. ~15min walk to union square, ~30min walk to Lombard street.Hotel recommended us to avoid the hotel parking which cost $50 + Tax per day and to use a parking lot that is very close to the hotel which cost us $30 per day"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 12,
        "review_days": 0.656078860898138,
        "helpful_class": 0,
        "review_text": "This was the second time we\u2019ve stayed in the River Inn. The staff were super friendly and helpful. The place has actual charm, tucked in a residential neighborhood near GWU, and it\u2019s so easy to walk or take the Metro to many DC destinations. Also it didn\u2019t cost an arm and a leg. And it was quiet inside (if windows open, you did get ambulance sirens from nearby hospital).The restaurant is excellent too.The only slight detraction was the heat was still blowing warm on the cusp of season change, and it would have been nice to turn on AC. Also WiFi could be slow, but staff reset the router, which helped somewhat."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.7508214676889371,
        "helpful_class": 2,
        "review_text": "This is my special French hotel destination every time I visit San Francisco. The artistic decor and welcoming staff are so comforting. Their beautiful \u201cJeanne D\u2019 Arc\u201d restaurant has the ambience of a castle. They serve from a delicious classic menu .The charming owner, Mr. Lambert, takes a very friendly interest in his guests. The Cornell Hotel de France offers a personal, caring experience.                              Kay from Seattle"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 10,
        "review_days": 0.727820372398685,
        "helpful_class": 0,
        "review_text": "This hotel was one of the cheapest on the market so I automatically assumed what\u2019s the catch? In terms of location standard etc. But I was very surprised of how brilliant it really was. The location was fantastic about a 15 minute walk to China town or Fisherman\u2019s Wharf with a tube station approx a 10 minute walk with one of the tour coach stops just outside the hotel. But the best part of the hotel for me was the staff, very friendly and went the extra mile to help us. One of the staff members actually walked outside the hotel with us and give us perfect directions to reach a certain destination. Thank you, I will be returning."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 6,
        "review_days": 0.8039430449069,
        "helpful_class": 2,
        "review_text": "Three family units booked here for a funeral nearby. I was so embarrassed to have recommended this hotel to all the families coming to my Mothers funeral. We stayed here 6-9 January 2019.  We were supposed to stay another day went home early. Handle to shower came off in my hand. TV remote sticky with like soda or something spilled in it. Bathtub had someone toenails clippings in it. Don\u2019t buy drugs from your neighborhood dealer they were left prescription drugs left in the hall outside our door our whole stay. I have stayed in much better and paid less. Will never stay here again. It\u2019s back to the Wynn for us."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 39,
        "expertise": 0.002117205703863,
        "user_cities_visited": 80,
        "review_days": 0.30394304490690005,
        "helpful_class": 0,
        "review_text": "We chose a hotel close to the mall for the 4th of July fireworks. The address was confusing because every time we mapped it, it showed two different addresses - one on F street and another on E. Come to find out, there were two different towers with two separate entrances, business centers and lobbies. The hotel is small 8 floor building and just plain brick on the exterior. However, when you entered, it was very modern and clean. We arrived very late, but Abraham was all too happy to escort us to our room, which was in the other tower. He showed us our room which was large, with a big area to put on your makeup, and BONUS - a full kitchen! Well, no oven, but there were stovetops. The beds were clean and comfortable. Another convenience was the 24 hour CVS store just next door.State Plaza was perfectly located as we were only a few blocks away from Constitution avenue, so were able to view the day parade and later, the fireworks by walking. The next day, we took the metro down to the waterfront for a cruise. The metro was four-five blocks away\u2026no problem. Highly recommend this gem. With the full kitchen, it will be great for longer stays."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 69,
        "expertise": 0.004889488341147,
        "user_cities_visited": 23,
        "review_days": 0.45125958378970404,
        "helpful_class": 2,
        "review_text": "We booked 1 Junior Suite + 1 Bedroom Suite Pool View. Both located side by side. The rooms are of good size, spacious and clean. Happy that everything worked. Location is perfect. At night, there is a low-key row of night market and plenty of food. This hotel is situated near to Muslim community, so food was not much of a problem. MBK is just 10 mins away and the train station is.. 3 mins walk? Staff are very friendly, from the bell boy to concierge all. They even received and well kept my groceries from HonestBee when I wasnt in my room. When we sought help from them to get us a taxi to airport, they did an excellent job by securing us one who charged 400baht only, including toll fees! We were so thankful!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 13,
        "expertise": 0.0015505496611430002,
        "user_cities_visited": 19,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "We had a 3 night getaway at this resort in December. Our 2 bedroom Penthouse Suite was beautiful and luxurious, over 1500 sq ft.  Furnished with everything we needed. We loved the hot tub on the balcony with wonderful view of the pool area.  it's a very well maintained Resort, and the staff were all very nice. The pools are heated, and several hot tubs outside also, although we didnt use them this visit.  Our huge indoor hot tub in the Master suite was very clean and comfortable. We look forward to going back in Spring or Fall again to avoid the summer crowd. (We avoided any presentation about timeshares)."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 9,
        "review_days": 0.11829134720700901,
        "helpful_class": 0,
        "review_text": "I had booked The Scarlet Huntington through a discount website and I could not have been happier!  From the moment we arrived I was pleasantly surprised.  The hotel is in a great location, the rooms have recently been redone and every employee we encountered was very professional and courteous. They even have a car to take you to locations within a mile.  Thank you Scarlet Huntington for a great visit!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 8,
        "review_days": 0.8263964950711931,
        "helpful_class": 1,
        "review_text": "Upgraded to an ocean front suite, which was the best decision of the trip. Room was perfect with large balcony overlooking the beach. Great sunsets and access to the Beach Club was very cost effective. Sun, sand and surf at the bback door made this a perfect location. So much more character than the steel and glass condos. Front desk staff were very helpful and went out of their way when we had tovstay and extra night due to a cancelled flight. Notbcheap but worth it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 2,
        "review_days": 0.7092004381161,
        "helpful_class": 1,
        "review_text": "Upon arrival our at the Union Hotel, not only were we welcomed with enthusiasm and affection but the young red haired british boy was able to give us a detailed analysis of each of the exquisite beers we could order on tap. As he carefully explained the aromas and subtilties of each of the craft beers, he was also was so intensely genuine and beautifully caring that i feel as though i had known this young lad for years. Though the beers were wonderful, i want to thank the ravishing Henry for his endearment and care. Only in the comforts of my own home with loved ones i have known for years have i ever felt so supported and respected. Thank you Henry Craig, or otherwise known in my books, as my new best friend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.084884994523548,
        "helpful_class": 0,
        "review_text": "We absolutely loved the location of this hotel. The ambiance is surreal for a first timer in San Francisco. The staff was all so nice and accommodating, the rooms were clean and modern, and we LOVED the complimentary wine hour. Thank you Galleria Park!"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 89,
        "expertise": 0.004004770836945001,
        "user_cities_visited": 57,
        "review_days": 0.8636363636363631,
        "helpful_class": 0,
        "review_text": "The common areas are very attractive, friendly staff.  Room service delivered coffee on time.  The room however was warm even set at 65.  And dark, even with shades up, it was like being in a tunnel. Rough towels.  No make up mirror which was surprising at this price."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 5,
        "expertise": 0.000860642171466,
        "user_cities_visited": 17,
        "review_days": 0.032311062431544,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Washington Hilton during an American Legion conference.  The meeting rooms were beautiful and very nice.  The hotel staff was always pleasant and helpful.  We enjoyed a good lunch at the Coffee and Tea Caf\u00e9 for a reasonable price.  Really enjoyed their gift shop! We stayed in a standard room with two double beds and it was very small.  Very little room to do much other than sleep.  Disappointed that you had to pay $10 a day for the exercise facility unless you were higher in Hilton's membership (Silver, etc.)  Overall the rooms were clean and neat.  Would have been hard to stay more than the 3 days we had booked because of the size of the room."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 10,
        "expertise": 0.001831623082864,
        "user_cities_visited": 64,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "My beloved wife and I were celebrating both a birthday and an anniversary, and there couldn't be a better place then Hotel Drisco!Located at the picturesque neighborhood pf the Pacific Heights, the hotel is a charming European style property, well kept and equipped. What makes it all the more special is a combination of welcoming staff and an astonishing attention to details.It began about two weeks before arrival when an email followed by a phone call were received, asking for anything they could prepare in advance. And you bet they did... From some surprises waiting at the room to dinner reservations and chauffeur services. It continued with a warm welcome at the reception. The room is well equipped, beyond the obvious, with items like \"sound machine\", smart power plug system to the best perk - a real espresso machine! Thoughtful amenities were the icing on the cake...We will be back! Thank you the staff at the Hotel Drisco!"
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 41,
        "expertise": 0.0015765348773270002,
        "user_cities_visited": 36,
        "review_days": 0.15388828039430402,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights while visiting San Francisco. Friendly and welcoming staff but sadly our room was very noisy, overlooking a back alley where noisy trash cans were emptied at 6 am every morning and there was also significant noise from other parts of the hotel reaching our room.However there is free wine from 5pm to 6pm every night. Now why don't all hotels offer this?!The hotel is really well placed in San Francisco. Just up from Powell Street station, which you can get to quickly by BART rail from the airport. Close to a cable car and good public transport, restaurants and shopping."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.439759036144578,
        "helpful_class": 1,
        "review_text": "Property is very nice but by no means the nicest luxury proeperty in town. I generally prefer the Peninsula or the Langham. Bathrooms are dated. Bedrooms lack some modern luxuries. No one n room coffee machines. Service and food in restaurant was just ok. No turn down service most nights."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.776560788608981,
        "helpful_class": 0,
        "review_text": "very affordable, our casino host  was very friendly, he asked us more than once if there was any thing he could do to make our stay more enjoyable. all the grand employees went out of there way to be friendly."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 9,
        "expertise": 0.0008827099194520001,
        "user_cities_visited": 123,
        "review_days": 0.506024096385542,
        "helpful_class": 1,
        "review_text": "Stayed here on accident, but found it to be right across for NCL terminal 66. It was a nice hotel. The food at restaurant was average, but location and staff were awesome. 10 minute walk to pikes place market and right on the water."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 5,
        "review_days": 0.6243154435925521,
        "helpful_class": 1,
        "review_text": "Hotel is hip, 4 star,  great lobby area with a great fireplace. Location is awesome 2 1/2 block off of Union Square.  Rooms are spacious could use a bit more furniture they only had one chair and there where two of us.  Lighting was bad needs more light.  Sheets and towels for this caliber hotel were terrible!  restaurant is not good. 2 star for restaurant, if all you want is pizza and beer you will be ok"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 5,
        "review_days": 0.26834611171960504,
        "helpful_class": 0,
        "review_text": "This is the second time I have stayed at this hotel on a business trip and it was once again by far one of the best hotels I have ever stayed it. the service is great, the breakfast is to die for and the staff are extremely helpful. It is centrally located and has a metro station just outside."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 3,
        "review_days": 0.934282584884994,
        "helpful_class": 0,
        "review_text": "This hotel is in the heart of San Francisco, awesomely close to all three routes of the iconic and unique cable-cars, making it a breeze to get to where you are going, all without having to struggle with the hills. (Unless that\u2019s your thing).They have really done a great job of remodeling, and reviving the whole hotel, and it looks so good now. Fantastic breakfast, all the water you need in your room, together with coffee machine, coffee and tea, lots of equipment for those that don\u2019t find the hills of San Francisco enough of a workout.So do yourself a favor and check out this wonderful little pearl in the heart of the city, you will enjoy every minute of your.Vivian Lee, really made it a sweet and heartwarming experience every morning, she made us feel like we had breakfast at her home, and really was so nice to always make sure we had everything we could ever need.Thank you to all for making our trip so unforgettable and unique."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 11,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.040525739320920004,
        "helpful_class": 0,
        "review_text": "Stayed here and from the beginning from the free valet parking to the Hotel Check in desk, the bellman and housekeeping were all so friendly and helpful! Nice rooms! I had a 2 bedroom, 2 bath full kitchen with beautiful views of Las Vegas. It was for the Pac 12 Basketball tournament and a busy weekend and the staff was great! They have a kiosk machine to check out for valet service so you know when your car will come, while waiting was offered bottles of water. Would definitely stay here again! It is 1/2 block off  strip and nice to get away from the craziness of the strip!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.027929901423877003,
        "helpful_class": 0,
        "review_text": "We got a deal for Valentine's weekend and my partner is from SF- she wasn't too keen on the location at first but, the hotel grew on us. Yes- the rooms are small-because it was built in 1915 (when people didn't expect or need 1000 sq feet to rest their weary bones) However, the bed was great, nice flat screen,coffee-maker,right-on tip-top maid service, front desk guy at night? a bit non-too-cheery but the ladies in the morning were SO helpful, friendly and engaging. There's a parking garage up the hill that they have a deal with so if you have a car, it's $30 a night- not cheap but average for SF and this location-there's plenty of great restaurants (But of course!)( I love the sushi place up the street on Powell-simple but excellent, I mis-ordered and the sushi chef made me something I'd like better with a smile) I love vintage things so for me, I like this kind of place as long as it's clean- which it was....I also really think it's possibly haunted as I saw something I can only describe as a small cloud of mist, floating above the elevator doorway and then through the ceiling... But what do I know?\" I'm not a scientist\" Just sayin'.....;)"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.712486308871851,
        "helpful_class": 0,
        "review_text": "This hotel really goes the extra mile in service & in a very expensive city, the extra touches it provides, such as free coffee, soft drinks, snacks and the nightly wine hour, really do make a difference in a stay.Excellent location near the Ferry Building too and perfect for exploring the beautiful city.Can\u2019t recommend highly enough!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.128696604600219,
        "helpful_class": 0,
        "review_text": "Wow, what a great new Hampton Inn! Just opened in the old AAA Chicago Motor Club building. The lobby is smart and modern with all the historic bits from the motor club and even a vintage car proudly displayed! The room we stayed in was beautifully decorated, comfortable and well appointed and the location was perfect - just off Michigan Avenue, close to Millennium Park, State Street theater district and a block from the River Walk, There is no onsite parking but valet is available and loads of parking at the Millennium garages."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 39,
        "expertise": 0.006651849750161001,
        "user_cities_visited": 11,
        "review_days": 0.38663745892661505,
        "helpful_class": 2,
        "review_text": "I've reviewed The Loews Regency before but it bears repeating that this is an excellent Hotel. The staff here could give seminars on how a luxury hotel should be run. The experience is always warm and inviting, service incredible and coupled with the views, simply fabulous. This will be our San Francisco destination hotel for years to come."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 3,
        "review_days": 0.08433734939759001,
        "helpful_class": 2,
        "review_text": "The location is terrific and the staff are great, but this light sleeper can't recommend Hotel G. The interior designers were apparently going for a stripped-down, urban antique-y, Restoration Hardware sort of look. This includes hardwood floors throughout, and as much wood and metal as possible in other furnishings. If you can sleep through the sound of someone stomping along in heels and dragging a suitcase along rough wooden floors outside your room, with an inch gap between the door of your room and the floor, more power to you. I, however, will seek a less fashionable but more comfortable place to stay and hopefully sleep next time."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 25,
        "expertise": 0.001486669338025,
        "user_cities_visited": 56,
        "review_days": 0.32037239868565104,
        "helpful_class": 0,
        "review_text": "This hotel is located in a very central location. A bit of a walk to Fisherman's Wharf, 30 mins approx but we got to see so much on the walk. The Staff were very friendly and helpful. The bed and room was very comfortable with a renovated, clean bathroom. There are alot of nice restaurants in close proximity. We would stay here again."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 47,
        "expertise": 0.0025741378974620003,
        "user_cities_visited": 176,
        "review_days": 0.923329682365826,
        "helpful_class": 0,
        "review_text": "The Kimpton George is within walking distance of Union Station. The hotel was clean and my room was spacious and well-appointed. There were also several restaurant choices within walking distance as well. So what was my beef? I was surprised to find that I was charged a $28.73 \"guest amenity fee\" that I was never told about when I checked in. I don't like being nickeled and dimed to death or mislead by a \"low\" rate only to find it was really 13.4% HIGHER than quoted. So what were the amenities? I have no idea...they were never described...yet I had to pay for them. So I guess I didn't need them. And if I did, I would have gladly paid for whatever I used. Being mislead has left a bitter taste about returning."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "Where in the world could you find a city hotel, only four levels in height, built on piers right on the waterfront with seagulls and sail boats floating by your window on one side, an historical goods train line nearby on the other, where there is a short walk or shuttle to Pike Market and other interesting attractions, where the Beatles once stayed ( said the cab driver), but most importantly where the unique ambiance of the place is  as welcoming and  warm as that received by guests from the staff. I suggest this is why we found The Edgewater so unique and delightfully different !"
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 97,
        "expertise": 0.003984667712486001,
        "user_cities_visited": 380,
        "review_days": 0.748083242059145,
        "helpful_class": 1,
        "review_text": "Why did I pick this hotel?  good price, central location, diamond status with HiltonThe good - nice room, a/c is very quiet, nice central spot near good walking path on the beachThe bad - very humid weather and no a/c in hallways, lobby, or elevatorsThe ugly - the executive lounge is the worst I\u2019ve ever seen! Not Hilton level experience - in the basement, no windows, marginal food, very very crowded, only 1 staff member at the back (no one at entrance and easy entry for all),  No bottled water or beverages except fountain drinks, breakfast is okLobby is dark, low ceilings and the vibe is 1970\u2019s - badly needs a renovation.We will not stay here again."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 29,
        "expertise": 0.001766891022104,
        "user_cities_visited": 78,
        "review_days": 0.383899233296823,
        "helpful_class": 0,
        "review_text": "Here for 4 nights and the first 2 were fine despite the wonky key HOWEvEr with no notice to guests they shut the hot tub and sauna down for the next 2 months!! And the staff were unaware and in fact encouraged us to use. The nice bellman saw me in my bathing suit and stopped me, management you have  a communication issue."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 119,
        "expertise": 0.010790296020102001,
        "user_cities_visited": 77,
        "review_days": 0.239868565169769,
        "helpful_class": 0,
        "review_text": "Stayed here one night to see a concert at Key Arena.   Check in was fast and efficient with Elizabeth.   We had two rooms and she so expertly put our parties next to each other.   Room were on the first floor and that was okay, not the best view but we really weren't there for a vacation.    The rooms were nice and clean with the most comfortable beds. Updated furniture.   Nice flat screen TV with floor to ceiling windows.  First thing we did when we arrived was meet with the concierge to plan our event.  Our concierge Louise Avery was so helpful at every turn.  We explained to her our needs and likes and she recommended the best place to eat dinner within 2 block walk, she called made reservations for us, we were treated very VIP coming from the Westin.    She explained the best way to transport to Key Arena for concert.  She also ensured our children had cookies and milk in our rooms when we returned late at night.This hotel is center located for shopping or touring of Seattle, landmarks such as the Pike Place Market a 3 block walk away.I would definitely stay here again if the situation came up.  The hotel is wonderful but really the staff like Louise and Elizabeth make is perfect!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.200985761226725,
        "helpful_class": 1,
        "review_text": "I stayed at the Congress Plaza hotel while on a shopping trip with friends. The staff was polite and friendly, but the hotel itself was absolutely horrendous. The hall walking to our room was dim, as was the actual room itself. It felt murky and damp. And it was completely outdated. However it did serve its purpose, as we were only in the hotel long enough to sleep anyway. The location is ideal if you are in the city to shop, but there are far better hotels surrounding the Congress Plaza for the same price point so overall I don't recommend."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.45071193866374504,
        "helpful_class": 1,
        "review_text": "If you want a dirty room with bugs then this is your go to hotel in Waikiki. Bugs in the bathroom, closet , bedside table and dresser. Tile floor in bathroom grimy. Carpet is disgusting and beds are small.I informed the front desk 3 times to deal with the little bugs- did nothing. I asked how they were going to make this right and they offered a $36 credit.  Never refilled coffee and the elevators are a nightmareIf you are going to spend the money to go to Hawaii spend a little more and avoid this hotel at all costs!  I bet the hostel is cleaner."
    },
    {
        "user_review_posted": 564,
        "user_total_helpful_votes": 166,
        "expertise": 0.0013185870693950001,
        "user_cities_visited": 358,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "We stayed 3 nights in the \"P\" tower, 9th floor...nice balcony with a side view of the ocean and sunsets.  The room decor was plain and dated, in my view.  Next to elevator bank, a bit noisy.The bathroom is small with the vanity is in the room basically, tub with a shower curtain, updated, I don't think so! Nice TV though and a blu ray player. They charge for local phone calls!The prices for breakfast are ridiculous, $70.00 for the 2 of us for the breakfast buffet...Nothing special really. Drinks at the pool bar area are $25.00 for 2.  We dined 1 might at the beach grill, buffet style, they charged $6.00 for a coke and $6.50 for a cup of coffee...ln top of the $70.00 for the buffet! Not worth it at all.Walking through the facility reminded me of a Vegas resort in its heyday.Close to the beach but not on it, have to cross the street along the beach.  The staff is friendly and generally did a fine job, but I would not book this facility again."
    },
    {
        "user_review_posted": 192,
        "user_total_helpful_votes": 42,
        "expertise": 0.000951671631909,
        "user_cities_visited": 59,
        "review_days": 0.37787513691128105,
        "helpful_class": 0,
        "review_text": "We spent two nights here and enjoyed every minute.  Great location in Union Square. Close to the trolley pick up. Close to great places to eat and great places to shop. Hotel is clean, a comfortable bed and a friendly staff.  Pick up a free cookie in the lobby any time.  Second time for us to stay here and yes, we will be back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.681270536692223,
        "helpful_class": 0,
        "review_text": "Beautiful hotel, with excellent location in the heart of downtown. Within walking distance to numerous restaurants, bars, shopping and site seeing. I will most definitely be booking another stay at the Talbott Hotel!"
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 57,
        "expertise": 0.001746906627507,
        "user_cities_visited": 73,
        "review_days": 0.157174151150054,
        "helpful_class": 0,
        "review_text": "After airline delays enforced a quick stopover, we found this hotel at short notice at an excellent price. What made our stay so pleasant was the friendliness of the staff; they were really obliging. It's not the most modern property, but it's clean, comfortable, very well located and totally served our needs."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 7,
        "expertise": 0.0006284510839580001,
        "user_cities_visited": 31,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "When we arrived at this hotel our room was not ready.  The man in the lobby said it would be an hour or more.  While we waited we asked a lot of questions as what to see and do.  He was very helpful.  One perk was the parking garage was right outside the lobby door.  They asked us if we wanted a \"quiet\" room, and of course we said yes.  Our room was right next to a Bar and we were there over a weekend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9003285870755751,
        "helpful_class": 0,
        "review_text": "This is a great hotel for travelersI use this hotel a lot when flying to and from Chicago. Sometimes  the price is good, other it is too high.It all depends on the date. Rooms are nice and clean. Beds are very comfortable. My only issue is that bathrooms need refurbished. They are old and need updated."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 50,
        "expertise": 0.005054453341972001,
        "user_cities_visited": 97,
        "review_days": 0.6341730558598021,
        "helpful_class": 1,
        "review_text": "My husband and I just returned from a week stay at the Lotus. We purchased the week via Interval Getaway exchange. One of the reasons for choosing this hotel was the location. It was perfect for what we like. It was close enough to the action, yet far away from all the hustle, bustle and noise Waikiki has to offer. Our room was on the 5th floor; we had a nice view of Diamond Head and a fairly decent view of the ocean. The hotel is a little older, but has been updated and the rooms were nicely decorated.The bed was one of the most comfortable hotel beds! The fresh morning coffee in the lobby was a bonus as well as the wine in the afternoon!The Kapiolani park is across the street and short walk to the beach park area. We walked to restaurants and shops, We also took advantage of the Aqua Hotel shuttle service, which we used several times to go downtown (Earl the driver was great!).The Lotus staff was excellent!! Everyone was friendly, accommodating and helpful.We loved having the restaurant Wisp on site. We took advantage of having a nice breakfast and their happy hour specials. Again, great staff!The only item I was a little unsatisfied was because we purchased through Interval, we were only given one mid-week cleaning. This was not the issue; however, it would have been nice to have our garbage removed from the room daily.In all, a wonderful stay at the Lotus! Thank-you"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 32,
        "review_days": 0.8198247535596931,
        "helpful_class": 1,
        "review_text": "I travel a lot all of the world and generally only stay at 4 or 5 star hotels. I had to share my experience here as I have NEVER experienced such bad policies.  My colleague and I tried to check in around 9am (booked 2 rooms)  but they said the rooms were available but it will cost us $30 extra to check in early.   In all my years, I've never had a hotel try to up-charge me for an early check in.  I think most good hotels are very happy to please a tired traveler, that's good service.Today, I tried to use the gym. My key card didn't work. I went down to reception and they said to use the gym (just the workout room) is an extra $25.  Given the fact that the hotel is located in one of the worst areas with homeless everywhere, I would have thought I'd want to provide a safe place for their guests to jog.I'm paying $529 a night for a very small room here.I think this hotel is one of the biggest ripoffs I've ever experienced. I would avoid this one.Justin"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 14,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 160,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "This hotel was the perfect choice for our romantic getaway weekend. Great value.  Modern furnishings.  Helpful staff.  Convenient location.  Our room was on a corner of the building with views on two sides: of downtown skyline and the marina and bay to the north.  We sat looking out for two hours upon arrival!The bed was extremely comfortable, and the room clean.  The concierge services in the lobby very convenient and friendly.  The grab-n-go coffee service in the lobby was also convenient, but we felt the service was a big slow when ordering breakfast items to go.We will stay here again, and recommend it to our friends."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "This was the perfect location for our weekend in SF to visit the Ferry Building and all of its attractions and catch our SF Giants at AT&T park.  The room is small, but perfect for us because we were rarely in our room. The restaurant Perry's was consistently bustling with patron's and pre game fan's which seemed like a fun atmosphere, but we didn't eat there because we had too many other fantastic places we wanted to visit this trip. Bed was comfy too! The restaurant crowd can be a little loud later in the evening but all in all we had a great stay and will consider coming back on our next trip!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 15,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 21,
        "review_days": 0.6029572836801751,
        "helpful_class": 0,
        "review_text": "The ambiance of the hotel and friendly/professional staff made this stay a joy.  From the moment we saw the exterior we were intrigued and wanted to stay here.  Our large, comfortable room had the prefect bed for a good night's sleep and a nice window view.  Amazing bathroom and amenities.  The small touches make this hotel a great place to stay.  Also close to public transport and shopping ."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 13,
        "expertise": 0.0014290212415530002,
        "user_cities_visited": 17,
        "review_days": 0.5016429353778751,
        "helpful_class": 0,
        "review_text": "Convenient to everything downtown.  A Starbucks across the street.  Early check-in wasn't a problem.  Complimentary New York Times.  Spacious room with a comfortable bed. Also an easy and enjoyable walk to Capitol Hill."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 28,
        "expertise": 0.005118020013749,
        "user_cities_visited": 9,
        "review_days": 0.5843373493975901,
        "helpful_class": 1,
        "review_text": "For the price I paid, this is a steal. Super modern hotel in a great location, with Hooters next door, Insanity night club about a 10 minute walk, and Nana Plaza and Soi Cowboy about a 10-15 minute walk from the hotel.Another plus is that this hotel is guest friendly for those of you bringing that special someone back from the bars.Only issue I had was that the a/c controls were old and the walls were cracking where the a/c controls were at so you can tell that this hotel could use a little bit of a touch up. Other than that, that's a just a minor issue and everything from the customer service to access to the rooms was top notch.Highly recommend this hotel and would absolutely stay here again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 17,
        "expertise": 0.016396336753834,
        "user_cities_visited": 4,
        "review_days": 0.78039430449069,
        "helpful_class": 0,
        "review_text": "This place is fantastic, soon as you walk in you feel welcome. The interior is lovely, very elegant and modern-looking.I've seen some say the rooms are a bit small, but it was perfectly enough for me! A lone traveller, I felt I had more than enough space for my things and myself. Plenty of amenities, too, good sized TV to chill out, water and coffee available in the room, the bed was really comfortable, with a modern looking, and well-sized, bathroom.The staff would go out of their way to help you out, I'm terrible with names but in particular Stephanie, Ken, and the gentleman on the door (whose name escapes me, unfortunately, but from talking to him found he was from Costa Rica,) really stood out! Stephanie was always more than happy to give me new places to go, and the best routes in order to get the most out of my journey.The rooms were immaculate, the housekeeping staff do a fantastic job every single time, I'd come back and it would be absolutely spot-on.All in all, this place is a brilliant hotel, they made my time in San Francisco even better, and I couldn't recommend the place enough!"
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 31,
        "expertise": 0.0017477111522490002,
        "user_cities_visited": 239,
        "review_days": 0.34227820372398604,
        "helpful_class": 2,
        "review_text": "The Donatello was an excellent base for our city break, well situated just a block away from Union Square and also very close to the shopping on Market St and the charms of Chinatown. The room we had was lovely, a great king bed, large TV and nice bathroom. My only quibble with the hotel would be the staff trying to get us to attend a timeshare presentation, I had to say no many more times than once, their insistence bordered on the rude.... Don't let that put you off theough, try the Donatello!"
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 31,
        "expertise": 0.00098821630581,
        "user_cities_visited": 65,
        "review_days": 0.360898138006571,
        "helpful_class": 1,
        "review_text": "No place for clothes or work. No desk, no chair, nowhere to sit except on the bed. The bench is odd, but not usable to see tv. As a diamond member, my expectation is business compatible at hgi. Checking in was awful. No welcome just a snarl \"name\". Not really aloha spirit. Can not believe that there is no cook to order breakfast. Solution is to walk 10 minutes to a buffet?  That must be communicated when we book. Web site says restaurant open mid October. Lies.  The deli was difficult. Has anyone from Hilton ever stayed here?Worst rooms in the house. Elevator is painful to use carrying breakfast from the deli to sit on balcony that overlooks a parking lot. Not appropriate for loyal guests. Did not acknowledge our two guests with diamond status. Didn't get bottled water except day three when I begged. Shower floor is so slippery I was afraid of slipping. Don't like the split bathroom. We like our individual privacy. Balcony looks like it belongs on a prison. Dingy, tight, paint, repair. Floor in room was lumpy.Called 5 minutes out for car, still waited for 25 minutes while walk ups were accommodated.  Everyday we had to build time into our day for the Sub par service. But the cost is $35 per day so we expect service. Supervision of valet needs to happen NOW.Did not get room cleaned?  Came back at 2 pm and called down to front desk, and was lectured about removing the do not disturb sign. It was not out. At 330 I called again and spoke with manager Kevin who said he would take care of.   I requested that our room get cleaned daily, didn't think I needed to ask. Housekeeping staff did a good job.The location is 2 blocks easy walk to beach. Not a resort which appealed to us. Across from new shopping area that is not fully open.Hilton could not have approved this property and really needs to provide oversight and assistance to get it up to standards. Very disappointed in the Hilton property.   Our client asked us if we would recommend this hotel for their needs. NO. I will not stay again unless they fix some of this stuff.Tried to get a zero balance and person at front desk couldn't get within 10 minutes. Did ask to have a couple of corrections and they were when I got it off my account. Should have credited the underwhelming valet but didn't ask. Oh yeah on check out nothing like how was your stay. I really think guests were in the way."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 6,
        "review_days": 0.565169769989047,
        "helpful_class": 1,
        "review_text": "My wife and I made a reservation for our wedding anniversary.  The hotel staff gave us a very, very nice \"welcome amenity\" consisting of grapes, cheeses, charcuterie and a bottle of bubbly.   When my wife asked for a room with a better view, the staff moved us from the sixth floor to the twelfth.  Our room has a sofa and a big bathtub as well as a shower. When we went for a light dinner to Sable, the hotel's restaurant, the staff allowed us to sit next to each other on bench seats, rather than across from each other, even thought that meant we'd end up occupying two tables instead of one.  Our cocktails were interesting and the salads we ordered quite tasty.All in all, we're very happy to have chosen the Palomar."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 70,
        "expertise": 0.010187943653683001,
        "user_cities_visited": 34,
        "review_days": 0.31599123767798404,
        "helpful_class": 2,
        "review_text": "We've stayed at this hotel a few times in the past when it was part of the Mandarin Oriental chain of hotels.  I was worried when we booked again with the change to Loews as to what changes we might find.However as soon as we pulled in all worries melted away.  We had the same great familiar faces there and ready  to greet us. It was wonderful!  The staff or each person at the hotel are so helpful and friendly.  Everyone seems to know your name.The hotel still offers a wonderful car service and we used it to get to our dinner reservations.The rooms are just a great as ever.The best news!  The price that they are booking the rooms for is extremely attractive, especially in comparison to the fees that the Mandarin had been charging.  It may not last though so I would check it out if you can."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 46,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Went to aquire information about joining the Holiday Inn Resort plan.  Place is very big.  Five different swimming pools.   Has game room, putting green, hot tubs.  On site restaurant has fair food but expensive for what you get.  Shuttles leaving during different times to different locations.  No far from the Strip."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 40,
        "expertise": 0.001430900801969,
        "user_cities_visited": 57,
        "review_days": 0.584884994523548,
        "helpful_class": 0,
        "review_text": "This is a great hotel.  The standard room is apparently, (I have nothing to compare it to) - one of the largest in the city - but I\u2019ve stayed at plenty of top notch hotels around the world and it was huge - with one of the best bathrooms.  You could fit most European five star rooms in the bathroom.  You\u2019ve got to love the black out blinds in the bathroom -They have an outstanding breakfast - one of the best eggs Benedict I\u2019ve EVER had.  Perfect yolk, great Hollandaise, and excellent temperature - I won't start on the times it's been wrong.The staff are courteous and it feels like they are trying hard to impress.  The competition in the city is fierce and perhaps the Oberoi is not that well known out of India from where the originated - but in India they are the market leaders in hotels - and are one of the most expensive.So strangely in Dubai they are priced very competitively for the service they provide - so it's money well spent for the kind of top end details you get.(Butler service for the room) for instance.I would say - if any management read this - I would change the photos of the pool area - as it looks a little bland - whereas in fact it's actually a lovely space, with trees and good beds and a cafe / bar.This area is a big deal for me - and could be where I make the decision on my stay given there is often little in it when it comes to making a decision.  And this pool is in fact great.  A good size. Kept heated at 30 which is weird for the desert but in fact nice to get into in the morning.(And the absence of jacuzzi a negative)."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 5,
        "review_days": 0.09529025191675701,
        "helpful_class": 2,
        "review_text": "Stayed in this hotel during my trip to Las Vegas.  The staff was friendly and helpful and seemed happy to go out of their way for us.  It was close to the strip but far enough away so that when you were done for the day/night you could get away from it all.  I only gave it a 4 rating as it did get a bit pricey for food and drinks.  We shared a lunch entre and had two drinks a piece at the pool and our tab was over eighty dollars.  I was not prepared to spend $15 on a drink.  However, I don't think it would be any different in another hotel.  After all, it is Vegas.  Compared to the bigger name hotels, we were very pleased with the extra attention the staff showed us and would stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.470427163198247,
        "helpful_class": 0,
        "review_text": "Very nice hotel that is walking distance to many places in San Francisco.  We were able to walk to Chinatown, North Beach and the Embarcadero. We were there to attend our daughter's wedding and the venue was also very close by."
    },
    {
        "user_review_posted": 295,
        "user_total_helpful_votes": 74,
        "expertise": 0.001107501725211,
        "user_cities_visited": 239,
        "review_days": 0.39101861993428205,
        "helpful_class": 0,
        "review_text": "The Kahala hotel seems to be stuck between its history, which shows itself for example on the picture wall of visiting celebrities and an uncertain future, as shown by maybe not so animal friendly dolphin pond. But if you love old style service, the staff excels, if you need more of a refreshed look, look elsewhere"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 160,
        "review_days": 0.331325301204819,
        "helpful_class": 0,
        "review_text": "There was free, safe, and  on site parking.  The rooms were clean.  the staff was friendly and helpful.  Public transit was right there.  It was my second stay and I will return.  I asked for a room in the back off the street."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 26,
        "expertise": 0.0016428212389810002,
        "user_cities_visited": 52,
        "review_days": 0.152792990142387,
        "helpful_class": 0,
        "review_text": "In September my husband and I stayed at this hotel.  The rooms are lovely and comfortable.  The pool area is small but the pool is lovely and warm.  The location is good for shopping and the beach.  But the best part was the desk staff.  Especially Claire, who went out of her way for us on several occasions.  On our last day, our flight was late in the evening, after checking out Claire and the on duty manager ( I think his name was Jacob) were able to arrange a room for us to shower and change in before going to the airport even though they were fully booked that night.  They both made a lovely end to our stay there and we WILL be going there again.  I can't thank them enough for all the little things they did that made our stay special.  Thank you to the staff at the Double Tree in Waikiki."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "For $60 less a night then every room around it, I was treated not to a suite but a 1 bedroom apartment. Great condition, friendly service, and a hassle free late check out sealed the excellent review. Disclaimer: I did not eat breakfast since I was flushed with cash so I strolled over to bus boys and poets."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9173055859802841,
        "helpful_class": 0,
        "review_text": "Stay was good. Very Comfortable. Welcoming staff was good. Room was clean and tidy. Near to the beach, for some its nothing, but I would suggest this hotel if someone is interested in a hotel next to JBR Beach."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 8,
        "review_days": 0.15115005476451202,
        "helpful_class": 0,
        "review_text": "My wife and I had a good stay for two nights in late September. The hotel was very good in terms of the service and the overall quality of the room. One day before we arrived I found a lower rate at the hotel, and they quickly honoured the rate for my reservation. There was some noise from the road, but such is the reality of a hotel within the city. The only challenge is that the room doors next door to yours sound like it is your door that is opening / closing, which isn't ideal. Yes, I would stay here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 6,
        "review_days": 0.9025191675794081,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay here.  First of all location was good.  One block from metro- green line station.   We were in town for lacrosse games at Audi Park.  That was a little bit of a walk (15 minute) but we didn't mind.  Baseball stadium is a little closer-pleasantly surprised you could get same day tickets.  Front desk staff pleasant- and we were able to check in early on arrival and check out late on departure day.  We stored bags there after checking out which was easy.  All and all a nice stay in a pleasant neighborhood- CVS on next block and lots of restaurants within walking distance."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 41,
        "expertise": 0.001767501701923,
        "user_cities_visited": 17,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "Hotel was modern and spacious, as well as the rooms.  Beds were extremely comfortable and had lots of pillows.  We had a queen room with two beds as our teenage girls shared the room with us.  Nice large desk in the room if you need to work and the room had a small fridge (wish there was a microwave) and a small safe in the closet to hold your important papers/valuables. TV was a flat screen and had quite a few channels.  Usually when we share a hotel room with our girls, we always have to call housekeeping to get extra pillows and towels.  Not the case at this hotel, they took the initiative and had extra everything already, no call was necessary!  Bathroom was modern and also a good size.  Had a good shower each morning and night, water hot and good pressure.  We had dinner one night at the  21st Amendment restaurant and can only rave about how good the food was, a little pricey but worth it. Unfortunately, this was the only meal that we had at the hotel, so unsure about the breakfast buffet provided on site.  Hotel is within walking distance to quite a few tourist areas and Metro is a block away to take you anywhere you want to go. My only compliant would be the train that passed by about every 15 minutes starting in the wee hours of the morning (work week) blaring it's horn.  I felt like I was in the movie \"My Cousin Vinny\" and someone was playing a cruel joke on us.  Manager did understand our concerns and was kind enough to add a perk for our next visit with them.  All in all it was a wonderful visit on New Years weekend and I have plans to return in the Spring/Summer months."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.538335158817086,
        "helpful_class": 2,
        "review_text": "I arrived to check into this property at about 5PM.  That was the first problem.  No room was ready and this is after your check in time.  I had to get ready for a wedding so that is unacceptable.  After I made that known, I was offered a queen room, which is a downgrade from what I reserved.  Also unacceptable.  If you don't have the room that I reserved, you upgrade a guest...even if it means you have to give a suite.  You don't offer a downgrade.  Finally, after talking with his manager, the front desk agent, Zach Bray, was able to find a king room.  Magic how that works.  Then, I get to my room and start getting ready for the wedding when to my surprise, the hotel had given another guest keys to my room!  How is that possible??  That is an incredible violation of policy.  I was told that my agent made a mistake during the check in process but that is entirely out of line and inexcusable.  Not only is that a major privacy violation, but it's also a safety issue.  Not to mention these other guests would have had full access to all my personal belongings!  To make matters worse, nothing in the hotel room worked properly including the bathtub and sink which didn't drain properly.  I voiced my disapproval for this stay with Sharon Wong, who while sympathetic, I'm not sure understands how severe of an issue letting someone else have access into a room that is already occupied truly is!  I travel about 5 months out of the year, staying at countless number of Hilton properties, and will likely cross into your Diamond tier within the month.  In exchange of my business I expect, and for that matter, demand much better service.    CC:  Hilton Facebook Page  CC:  TripAdvisor  CC:  Drake GM Damien McArdle"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.84775465498357,
        "helpful_class": 1,
        "review_text": "Just needed to say this place was fantastic, the service, the quality, the damn comfy bed, the location, you name it, nothing at all to complain about, this place is fantastic!! From check in to check out we were looked after, even the staff that service the rooms were fantastic!Stayed 8 days and loved every minute of it, food, drinks, pool, perfect!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.42825848849945203,
        "helpful_class": 0,
        "review_text": "We stayed there for the last night of our two week Thailand trip. Arrived at 7pm and get an upgrade because the hotel was completely booked. Great experience with the corner room, beautiful bathroom and a good breakfast at the next morning rounded up the entire pressure."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.533406352683461,
        "helpful_class": 1,
        "review_text": "We visited this hotel for a weekend in late August to bring our daughter back to college.  It was a wonderful experience and the hotel is beautiful with very attentive, friendly staff.  We had the \"Gold Club\" upgrade and it was very convenient, especially since we were so busy with move-in that weekend. The afternoon hor d'oeuvres were a very welcomed treat and breakfast was so yummy - far exceeding my expectations.  I would also recommend this hotel for the location to all the sites in DC. and a very short walk to Georgetown M Street shopping!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.48630887185104005,
        "helpful_class": 0,
        "review_text": "Rooms are old and did not appear to be very clean. I felt uncomfortable and had to ask for a change of rooms due to a dirty bathroom. The staff was helpful and quickly changed my room when I asked. The beds were comfortable and we did get a good nights sleep. There was free parking which was the only advantage to staying here!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 86,
        "expertise": 0.009167923302315,
        "user_cities_visited": 59,
        "review_days": 0.8838992332968231,
        "helpful_class": 0,
        "review_text": "Just returned from 7 nights. Staying in the ocean front tower.Let me start by saying that the views from the room were breath taking, from Diamond Head to the beach front right below.As part of our package we also had the Voyager 47 club access, with happy hour and nibbles from 5pm- 7pm and breakfast from 7am - 10am.Some people will not agree with my review but after 7 nights of the same  nibbles and soup getting trotted out day after day got abit boring. The coffee machine was only offering limited services for the duration of our stay.All be it nice. On several nights we decided to go elsewhere , for a change.Perhaps guests who are paying for the Voyager 47 Club should have the choice of having breakfast downstairs in the Reef Restaurant and not being charged extra for doing so.All the staff were friendly and were helpful.The hot water in the main shower takes about 5-6 minutes to reach the 8th floor, so be prepared to wait.I understand that these minor issues are that minor however, when you are paying top dollar for the room and facilities. You expect that these issues would not occur.Overall the location was great, the views fantastic. staff friendly."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 32,
        "expertise": 0.0014278488424810001,
        "user_cities_visited": 25,
        "review_days": 0.7322015334063521,
        "helpful_class": 1,
        "review_text": "My wife and I took another vacation in Vegas and this time we tried this place and it was very nice! The place itself has a nice laid back feel and very relaxing. They have a market, bar & grill along with pools on the 5th & 38th floor. The room was more than our needs with full kitchen and bath along with everything needed in it for your use. The beds were comfortable with a great view and nice TV's in every room. Even the couches pulled out into beds and had full dining tables with stainless steel appliances.The staff was top notch and helpful if needed, I would definitely go back if I ever go back to Vegas. Also the shuttle runs everyday to different sites or places and they always have activities going on everyday at this place. Enjoy..."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 44,
        "expertise": 0.003126264298061,
        "user_cities_visited": 11,
        "review_days": 0.030120481927710004,
        "helpful_class": 1,
        "review_text": "Nice hotel with good location on Ala Wai Blvd. The hotel caters to the Japanese, and that is a good thing because it is fairly quiet. The free WiFi is nice and it has a internet cafe on the second floor as well. The best aspect of this hotel is the friendly sports bar in the lobby. Good place to have a nice meal and watch sports along with a good draft beer. Not a loud bar and it has many regulars. I have stayed here 5-6 times and will be back next month for six days before flying out to Hilo."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 5,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "I have stayed at this site many times, in part due to professional meetings. I have watched it change from bland to very good (including the food). The rooms are spacious and nicely appointed. The staff is excellent. The location is not what I desire. Having lived in Chicago I prefer the north \"Miracle Mile\" area for excitement and dining. For those who have never or seldom visited Chicago this location might be ideal. It is adjacent to Millennium Park, river tours, the loop, Art Institute, Navy Pier and more. Still, it just does not feel like a Fairmont Hotel to me."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 23,
        "expertise": 0.002907574903602,
        "user_cities_visited": 60,
        "review_days": 0.150054764512595,
        "helpful_class": 0,
        "review_text": "From check in to check out this hotel is one of the best. I am a huge fan of Kimpton Hotels, everyone I have stayed in was brilliant and this was no exception.Upon checking in the front desk clerks offered me complimentary happy hour wine - always my favourite way to start any interaction - my room was lovely. It had everything I needed and nothing I didn't. The hotel bar was a nice place to meet a friend for a drink and Alex, the bartender, was great!All in all a high marks experience in every way."
    },
    {
        "user_review_posted": 297,
        "user_total_helpful_votes": 155,
        "expertise": 0.0024233656584970002,
        "user_cities_visited": 354,
        "review_days": 0.671412924424972,
        "helpful_class": 0,
        "review_text": "We certainly found the Holiday Inn Washington - Capitol to be in an  extremely convenient location, but that was certainly NOT all it had going for it.It is very close to the National Air and Space Museum, the Capitol Building and the National Mall with its many attractions.  It is also close to a metro stop, providing rapid and inexpensive transportation throughout the city and region.While other reviewers have mentioned that the Holiday Inn Washington - Capital was noisy, we did not find that to be the case.  In addition to the rooms being recently updated and quite comfortable, we found ours to be very quiet.The bed was comfortable and the decor and fixtures were modern and attractive.This hotel does not include a breakfast in the listed rates, but it offers two on-site eating establishments as well as close proximity to other restaurants of all price ranges.Likewise parking is not included in the published rates, but it does provide parking for $25/day, well below other rates in the neighborhood.Staff were friendly and extremely helpful.Given the difficulty commuting into and out of Washington, we found the convenience of it's location to be worth the additional costs of staying in downtown.Recommend it highly."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 14,
        "expertise": 0.000935333010804,
        "user_cities_visited": 51,
        "review_days": 0.553669222343921,
        "helpful_class": 0,
        "review_text": "The price was what drew us in, as no other (decent) downtown hotels could compare. The hotel is just a short walk from the dragon's gate and I never one felt unsafe walking the area, even after dark.The hotel has somewhat of a bed and breakfast feel in that the decor feels very feminine and the front desk closes overnight. Overall, the place has avery unique feel I was hoping to find in a local hotel.We had a cozy queen, and it was cozy, indeed (though it did come with a large closet and chest to store stuff out of the way). The room was clean and comfortable, but had some unique quirks. The shower had no light so it was a bit darker than I'm used to and the places to put toiletries in the shower and around the sink were very limited.The included breakfast was good - not great. After eating dinner in the restaurant, my expectations were lifted - the breakfast doesn't compare. Also, while the food is included, tip is not. Make sure you bring some cash with you.The service at the hotel was great. We arrived very late due to flight issues and had to wake up the overnight attendant (another way it is more like a bed and breakfast, they \"shut down\" service overnight). Though visibly tired, he was still very friendly. They also helped us schedule a taxi for our early departure to the airport. Despite it being before the front desk was supposed to be open, we were greeted and assisted by staff the morning of our departure.Like much of SF, there is no Air Conditioning. Shouldn't be a problem unless you come on one of the 2 days locals say it's needed each year. The window in our room, despite opening into an \"opening\" that was completely surrounded by the building, provided enough circulation and breeze to keep the room comfortable.The only other things worth noting is they have a very calm, quiet golden retriever on site. I'm the person who always has to pet the dogs when I visit friends and I did not even notice \"Michele\" until my husband pointed him out. He won't be in your way, but you may want to take it into consideration if you have severe allergies."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 152,
        "expertise": 0.003753250226887,
        "user_cities_visited": 676,
        "review_days": 0.784227820372398,
        "helpful_class": 1,
        "review_text": "My wife and I both needed a vacation really badly due to the hours we have been putting in for months on end. So we decided to book a room at our favorite hotel, The Fairmont in DC. We booked the ambassador suite and got a good deal on it due to being an Accor Club member. We were going to take the metro here (which I recommend because parking is $56 a night and you don\u2019t need a car anyway) but it was cold and raining and we were somewhat dressed up, so we opted for the valet. Those guys are always so nice and never pushy. If you want help with your bags, they will give it, if not they don't mind that either. The lady who checked us in (Sved..something. I didn\u2019t get her whole name.) was very pleasant. We had asked for a small refrigerator in our room due to dietary concerns and it was there when we arrived. We were on the 7th floor with a view of the court yard. The suite is huge with plenty of room for whatever you might be doing. The hotel is very quiet on the floors. We hardly ever saw anyone and didn\u2019t hear anyone. The room was spotlessly cleaned every day. One day we were running late trying to get to Mass at St. Matthews right up the street (which I highly recommend). We left the place a mess due to being in a hurry. When we returned, the magical staff had cleaned it to Marine Corps inspection level. I love the over size bathroom and all the little extras. The water pressure in the shower is simply amazing. The TV's in the room are really nice. The bed was very comfortable. Water, sodas and alcohol are somewhat expensive here so just be aware of it. I normally bring my own with me.Room Service - We ordered room service at for breakfast and dinner all three days. We ordered the glazed salmon and stuffed ravioli, which is one of our favorites. Both were plentiful and tasty. We also got the devil\u2019s food cake and strawberry short cake. And let\u2019s not forget the honey walnut bread\u2026wow!!! For breakfast, I got the healthy 3 egg spinich omlette which came with bread, juice and coffee. It was good and very filling. Room service is part of the reason we come here. The room service food is just as good as the hotel food. Of course, it is a little more expensive but Its nice and hot when it gets here and its quiet in my room, which is what I like. Also, we got a deal for $100 off a day on room charges, which offsets the room service some and part of why we use it.This first night here, I stopped by the bar to have a Beetini, which is kind of Fairmonts signature drink. I had one, which was great but stopped at one due to the price. I believe there is a happy hour special Monday \u2013 Friday though.I went to the gym this morning. As always, this gym has pretty much anything you need and the staff are friendly.I certainly like the Fairmont and this area is a bonus. Many shops and restaurant are close and within walking distance. Like I said, the only bad thing about coming to the Fairmont is having to leave. We look forward to coming back for some more quiet time."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 31,
        "expertise": 0.003850241293402,
        "user_cities_visited": 21,
        "review_days": 0.755202628696604,
        "helpful_class": 2,
        "review_text": "After saving for an overseas holiday for my family, to say I am gutted is an understatement! I chose this hotel at a premium price to celebrate one of my children\u2019s birthday. Upon arrival my daughter bursts into tears as the protesters scream at us \u201cDON\u2019T CHECK IN\u201d. Are the people going to hurt us daddy she asks? Once checked in I find we have no restaurants, no bar, no housekeeping. We have to change our own linen, remove our dirty towels. We have to go to the lobby to get shampoo and soap as well as new towels & sheets. To top this off I still am charged $35 per days to park my rental car & my daily resort fee. Totally disgusted with Sheraton. Can\u2019t wait to go home."
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 13,
        "expertise": 0.00044819010290700004,
        "user_cities_visited": 7,
        "review_days": 0.23165388828039402,
        "helpful_class": 0,
        "review_text": "It is good place to visit nearest MGM grand las vegas... Very near to MGM las Vegas train station...cool & calm place, nice crowd... Awesome service, neat & clean, staff is friendly & supportive...Best time to visit skylofts is evening..."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 9,
        "review_days": 0.5657174151150051,
        "helpful_class": 0,
        "review_text": "We recently stayed 3 nights at the Handlery hotel. We contacted them in advance and requested a quiet room if possible \u2013 hotel were very accommodating. We didn\u2019t have really high expectations after reading some negative reviews (and given most city hotels have smaller rooms) but we shouldn\u2019t have worried and were pleasantly surprised. We were allocated a room on the 3rd floor of the building \u2013 it was really large and had a separate sitting area with a sofa and chairs. The room was clean and comfortable and modern. We were even left a welcome pack with some water and snacks and a bottle of sparkling wine \u2013 this was really appreciated! We didn\u2019t have much of a view (it was onto some sort of ventilation system and other rooms), and the ventilation system gave off a constant background noise but to be honest it didn\u2019t bother us and I much preferred that to traffic and pedestrian noise given the downtown location. We did so much walking each day that we were too tired each evening to notice!All of the staff we encountered were extremely friendly and helpful with advice of where to eat and taxis etc. We ate in the daily grill each morning and although the breakfast offers (with vouchers) were basic, they were tasty and perfect for us. My husband and son made use of the swimming pool which they enjoyed.I would absolutely recommend the Handlery Hotel to anyone wishing to stay in downtown San Francisco \u2013 it is close to trolley stops and Union Square and Chinatown.Although we loved the hotel and enjoyed Alcatraz and riding bikes across the Golden Gate Bridge, unfortunately we would not return to San Francisco as we had a real issue with the number of homeless people who were literally everywhere, particularly downtown. As a city we found it really dirty and witnessed things that I would rather my 8 year old son had not been exposed to in broad daylight in a city centre \u2013 it didn\u2019t feel particularly safe after dark so we didn\u2019t go more than 3 blocks to eat out \u2013 we were always back in the hotel by 9pm. I have given the hotel a 5 star review as this issue is California wide (but much worse here) and not the hotels fault! I may have felt differently had I not been travelling with a younger child."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
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        "review_days": 0.579956188389923,
        "helpful_class": 1,
        "review_text": "My wife and I had been planning a trip for my parents as a Christmas gift for the past three months and booked a stay here through a third party that said we were going to be on floors 27-30. When we arrived we learned that our suite was a junior suite on the 11th floor for both our room and our parents room that we had booked. Being very frustrated because of the third party miscommunication, i explained the situation to the man at registration. He immediately apologized (even though it was the third party company that had made the error) he then went on to give us complimentary breakfast for our stay. That first night i then received a text from Michael and Natalia and Natalia ended up making sure our rooms were upgraded to the higher floors for the remainder of the stay. It saved our trip and the view is amazing. Best customer service I\u2019ve ever had would highly recommend!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 6,
        "review_days": 0.8258488499452351,
        "helpful_class": 1,
        "review_text": "Didn\u2019t like Bangkok all that much.  Very busy, crowded, with serious traffic congestion/problems.We stayed in the Club section on the 28th floor of the Landmark.  On the 31st floor is the Club lounge - a very comfortable area with helpful and caring staff. Happy hour every evening with appies and a hot dinner buffet if that\u2019s what you wanted. Breakfast buffet on the main floor features North American, Asian, and halal food - all sensational!  To summarize - caring staff, great food selection, and a king-size bed in a wonderful room. Highlight of our Bangkok visit."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 8,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "The gym was the absolute s&^ts.  Never seen a gym with carpeting before to soak up all the sweat and bacteria.  I got rug burn on my arms and back from doing my pushup, situp routine.  It looks like they went to a fitness shop with $2,000 and just blindly picked at the shelves.  They need to bring in a rack of 5lbs weights to 30s at least (cheapest option).  Also, rip out the carpeting and bring in a rubber flooring with a few yoga mats for stretches.I was in Vegas for a week, and only slept at the hotel.  I didn't use the resort as well as the lazy river was closed the whole week.  Went to the timeshare presentation and it was as painful as expected - kept getting passed to different people before we just got up and left.  The concierge had a few people that really made a difference.  They were very friendly and remembered my name.  I enjoyed it very much from that perspective.  Until that gym gets a much needed upgrade, I couldn't return though."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 12,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 3,
        "review_days": 0.38225629791894805,
        "helpful_class": 3,
        "review_text": "Careful with your things, ive been traveling soo much in my life. And one of my perfume is stolen by the cleaners. Im hoping this problem will be solve immediately. Thats my gift for my friend who had birthday to a week ago. :("
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 46,
        "review_days": 0.242059145673603,
        "helpful_class": 0,
        "review_text": "As a travel agent , it's very important for me to see how the hotels looks around the world. I was incredibly disappointed with this hotel. The pictures are just pictures, it does not look so in reality. This felt like a unfinished renovation and I would not recommend it to anyone , only if the person just looking for somewhere to sleep. The only thing that was positive according to me with this hotel was that it's location was great! The service is not good, we called 4 times!! to ask if someone could fix our AC because the noise was unberable and we had to sleep in our jackets because we're freezing. Next day we called 2 times more and nothing happend. We had to walk down to the reception and demand that someone needs to come now and fix it.Not OK!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.301752464403066,
        "helpful_class": 0,
        "review_text": "Super convenient , great staff and very comfortable rooms.We had great service from the moment we chose the Washington Plaza  to check in , our entire stay. We needed a late check out to storing our luggage and car.The restaurant was extremely accommodating as well. If it was off hour coffee to a late night meal after a Fourth of July celebration.I have stayed in quite a few hotels in DC and can say the Washington Plaza is the best."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 91,
        "expertise": 0.004220997678559,
        "user_cities_visited": 30,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "Everyone who works here smiles and greets you, that is really outstanding. We stayed at the JW Marriot last time and while it's lobby is more fancy, this hotel goes above it with its excellent staff. It was affordable, accessible to many attractions, and very clean. GW is right up the street so there is a lot of great restaurants nearby. The room looks new and modern and the bed was very comfortable. Starbucks is right around the side of the hotel and wasn't even crowded. The area was safe and I had no complaints. They even let me extend my check out time with absolutely no hassle. I was very pleased with our stay and would absolutely stay here again."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 13,
        "expertise": 0.0012921892431980002,
        "user_cities_visited": 27,
        "review_days": 0.47809419496166405,
        "helpful_class": 0,
        "review_text": "There are lovely lush palm trees and plantings around the various pools which look beautiful and, importantly, provide some shade and coolness on a really hot day.  Our suite was immaculate, spacious and had everything you need to prepare meals. The barbecue area is handy and convivial. The shuttle service every half hour is invaluable. Staff are friendly and helpful."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 8,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 10,
        "review_days": 0.8614457831325301,
        "helpful_class": 1,
        "review_text": "Arrived on property around 2PM.  We were warmly greeted by Taylor who immediately acknowledged my Platinum Elite status and proceeded to look for any eligible upgrade without my requesting.  She spent considerable time doing so due to our original room not quite being ready but also looking for the best available upgrade at the time.  She ended up putting us in a corner room with an awesome view over Pennsylvania avenue with views of both the Washington Monument and US Capitol.  Overall, the hotel is mildly dated, but undergoing some renovation.  The location is perfect for walking to all monuments/museums.  Will return again!!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 22,
        "expertise": 0.004744565817058,
        "user_cities_visited": 14,
        "review_days": 0.973165388828039,
        "helpful_class": 0,
        "review_text": "We have stayed at this hotel in the past, and did not have as great of an experience this time. We were promised an upgrade upon check-in, waited an additional few hours for the upgrade, only to be taken to the same room we had booked. The room was not as clean as we expected- the comforter had stains on it and the heat was stuck at 66 degrees. Of course it took us a day to realize the thermostat wasn't working, so we spent quite a bit of time in the cold before having the staff address the problem. Overall, the stay was just average, and wasn't the Four Seasons quality we typically enjoy and expect."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 8,
        "review_days": 0.869112814895947,
        "helpful_class": 0,
        "review_text": "I was visiting family in Chicago. I am disabled and needed (and booked) an accessible room--in particular, an accessible bathroom. I arrived at the hotel and was impressed with the lovely lobby. I went up to my room and discovered that, while there was a level shower in my bathroom, it was not a roll in shower, and did not have grab bars. I called the front desk, and they worked to find me another room. I went to check that out...bathtub. Definitely not accessible. I went down to the front desk to ask what could be done. In the end the best they could promise me was that they 'might' have a room with an accessible bathroom for my second night. In the end they refunded me for my entire stay, but the experience was frustrating."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 11,
        "expertise": 0.002114825848688,
        "user_cities_visited": 20,
        "review_days": 0.18893756845564003,
        "helpful_class": 0,
        "review_text": "Stayed here whilst visiting San Francisco for our honeymoon.  We had a room in one of the cottages.  A great alternative to the big hotels in the city and a lovely base for getting around.  There is a shuttle which runs in to the city centre which we used daily with no issues.  The accomodation has so much character and we would thoroughly recommend it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 18,
        "review_days": 0.41566265060240903,
        "helpful_class": 0,
        "review_text": "The room was amazing. I stayed here by myself was able to check in late as my flights were delayed. I also got an amazing view of the pool. The 24 hour restraunt was heaven after travelling for 18 hours flight time. So it was great that I could eat downstairs and just stumble upstairs to my bed, Staff are lovely! Shoutout to the chef at the mermaid bar that took his time to have a chat with me! :) Awesome people would recommend anyone to stay here! Sad because I wanted a late checkout and booked through booking.com and there was no record of it so I had to rush around to meet the 12pm checkout."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 44,
        "expertise": 0.003031070091061,
        "user_cities_visited": 84,
        "review_days": 0.6046002190580501,
        "helpful_class": 0,
        "review_text": "I stayed here for two days and a night, but it was full of charm. The location is great, right downtown. The best restaurants, groceries, books, coffee shops, all within walking distance. The building is about a 100 years old and the atmosphere is vintage, with an old style elevator with a metal grill door, a gas fireplace in the room, and lovely decor.Breakfast is a good spread, coffee and water available all day. The staff was very helpful. You check in at the White Swan next door, and they helped with carrying the luggage to Petite Auberge.Given San Francisco's hilly terrain, the walks are uphill and downhill towards Union Square."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 38,
        "review_days": 0.22782037239868502,
        "helpful_class": 0,
        "review_text": "My husband booked the long weekend break to surprise me as I have always wanted to visit the Lincoln memorial.On arrival I was a little apprehensive as the reception area is being renovated and the area was a little dark and unwelcoming, however the same cannot be said of the rest of the hotel and staff. Our room is spacious, well furnished and very comfortable.The staff are just unbelievably helpful with special mention to Philip the concierge, who seemed to be able to recommend and book us into some fabulous restaurants and Ben on the door, what a lovely man. Advice on where to go, routes and taxi's. The bar staff wonderful, remembering our preferences and making it feel like a welcome from a friend.The sommelier in the restaurant knows his stuff and matched us with brilliant wine.The purpose of the visit was  to see the Lincoln memorial and tick one off my bucket list..... But the staff & the hotel stay has added to the experience. Thank you everyone."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 8,
        "expertise": 0.001507962779065,
        "user_cities_visited": 10,
        "review_days": 0.07667031763417301,
        "helpful_class": 0,
        "review_text": "We were welcomed at the door to a very nice hotel! Everyone was so nice and accomidating to us and the lobby was beautiful with its marble floors. We had housekeeping every day and the service clear down to the room service was excellent! We had plenty to eat-you definatly get your money's worth there! A bit pricy with the restraunt downstairs but oh so well worth the money! I have no complaints about the hotel, and it was first class all the way! Cant wait to go back again! Thank you staff for a job well done! The wifi leaves a lot to desire tho."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 9,
        "review_days": 0.409090909090909,
        "helpful_class": 0,
        "review_text": "Lovely clean busy hotel.  Hop on Hop off bus across the road,  Within walking distance of the White House & Macy's.  Corner Bakery next door.  Would recommend.The pool is the only disappointment which definitely needs updating.  You have to go through the gym area to access the changing facilities."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 34,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 46,
        "review_days": 0.3105147864184,
        "helpful_class": 1,
        "review_text": "We stayed here for 5 nights in Bangkok and liked it so much diced to stay again 3 weeks later.First of all this is a brilliant hotel in a great location with brilliant staff.The staff are incredibly friendly and the concierges very helpful especially coco and Nono.Our first stay we got a executive room and on the 2nd a deluxe. Although the executive was meant to be bigger it was actually the other way around although the executive a much better view. The executive room (319) was nice but handsome chips in the wood and a hole in the corner of the skirting board.The pool and gym are fantastic with a 2 for 1 happy hour on drinks at the pool bar.  The pool is really lovely and peaceful on the roof.The guys at concierge are fantastic helping with everything we needed and ideas on what to do.The building does need a bit of work, with a couple stains on the carpet and chipped doors. They were redoing the wallpaper on our floor while we were there.Breakfast it very nice big selection of cooked and Asian breakfast and pastries cereal etc.The fact that the hotel is quite small (125 rooms) in comparison to all the big ones around makes it seem more like a boutique hotel with a very personal service, staff remembering your name etc really make it a wonderful hotel.We will definitely be back"
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 140,
        "expertise": 0.007358745193899001,
        "user_cities_visited": 464,
        "review_days": 0.357612267250821,
        "helpful_class": 0,
        "review_text": "We decided to book a Tower Suite for one night. We were on the 56th floor two suites from the Hangover II Suite. Check in was smooth on the 52nd floor private level. The one bedroom suite was nice. Bed a little hard and. \"Only\" 30 TV channels, when the budget hotel we stayed in before had 80. Great city view on balcony of course. The occasional cockroach in the bathroom. How do they get that high? Minibar free (only softdrinks) and free shoeshine. Housekeeping very friendly and nice. They even let us walk around in the empty Hangover Suite. The Breeze Lounge is wonderful, great private breakfast and light lunch and free cocktails! That alone makes it worth to pay 30 dollars extra for the tower club privileges. Swimming pool was nice as well.The only disappointment: We were notified by our check in concierge, that my girlfriend\u00b4s sandals might not be appropriate to visit the Sky Bar. So we took the effort to walk to the mall and buy new shoes for her. In the evening, nobody cared for the dresscode upstairs and tourists with all kind of sandals were given access to the Sky Bar. We found it not okay to tell us about the dresscode and then not to enforce it. Fortunately, we were able to return the shoes to the store afterwards. But the whole procedure took as 2 hours and that took away from swimming pool time."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 15,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 10,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "Quick one-night stay at the Coventry Inn. Staff pleasant and accommodated early check-in. Free parking and wifi, which are great in SF. Clean and nice-sized rooms. No breakfast. Good location--can easily access the tourist spots. 20-30 minute walk (with young kids) to Fisherman's Wharf area. $15 cab ride to Union Square. Quick drive to access the crookedest street. Enjoyed our quick stay in SF!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7031763417305581,
        "helpful_class": 0,
        "review_text": "We traveled for the 4th of July holiday, and found this hotel to be perfect for our needs. Nice spacious rooms which were good for a family of four, and complimentary breakfast was a nice touch. Our only complaint about the location was dining options were mainly located a few blocks from the hotel. However, the area around the hotel was safe and convenient in terms of access to the Metro or walking to the sights."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.170317634173055,
        "helpful_class": 0,
        "review_text": "Stayed at the W Chicago Lakeshore in mid-October.  Great time for visiting the city--fall was so pretty and sunny!  This hotel was a in a great location; we could easily walk or cab/Uber to places we wanted to go.  On check in we were originally assigned a lower floor city-view room.  We could upgrade to a lakefront, higher floor room for an additional $30 a night, and did this.  Totally worth it to see that sunrise over the lake at Navy Pier!  Love love love the toiletries (though we had to stop housekeeping the next morning to get an additional bar of soap as for some reason we did not get one in our room.)My only complaint was that drinks at the bar were a bit steep.  Oh, that an the iPod docks were for a much earlier version (the 4?) so we could not use them.  Please upgrade!Overall, loved it.  Would definitely return again!"
    },
    {
        "user_review_posted": 175,
        "user_total_helpful_votes": 73,
        "expertise": 0.0019148500181270002,
        "user_cities_visited": 127,
        "review_days": 0.27656078860898103,
        "helpful_class": 0,
        "review_text": "The location is phenomenal, a bit off of the beaten path but close to attractions. The decor is cute and hip, down to the yellow bicycles and free umbrellas. The downsideIncludes the lack of storage for clothing and luggage in the rooms.I could have done a cartwheel in the empty space in the bathroom but I really wanted to hang my clothing.The trendy lampshade over the chair in the room was large and low, leaving the chair useless for anyone over 3 feet tall.I wandered through the lobby on multiple occasions during my stay. At no time was I greeted by the front desk staff. They pretty much stared at tori computer screens. Thankfully the requirement to swipe guest room key in the elevator made me feel somewhat safe.The wifi in my room rarely worked. Kind of strange given the location. Working on my laptop in the lobby was hardly professional, but necessary to keep up with work.Since hospitality is their major selling point, I expected a higher degree of service. That is the old fashioned part. Was disappointed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.031215772179627004,
        "helpful_class": 1,
        "review_text": "This is definitely my hotel of choice in Seattle.  Location is great - which is what drew me there to begin with.  I have had consistently excellent experience with service and accomodations.  I think that's the best thing I have to report - mutliple stays and every one excellent."
    },
    {
        "user_review_posted": 188,
        "user_total_helpful_votes": 63,
        "expertise": 0.0015165707658680002,
        "user_cities_visited": 284,
        "review_days": 0.670317634173055,
        "helpful_class": 1,
        "review_text": "Great position, surrounded by restaurants and shopping. Close to cable tram and a short taxi ride to the wharf. Staff were very helpful and friendly, even the security guys help with our luggage when they saw us struggling. Overall the hotel was very good."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "We've recently returned from a lovely holiday to Thailand. Having spent first few days in Hua Hin we went up to Bangkok for what should have been two nights. Instead because we were tired from a lot of traveling and due to the sheer comfort of the hotel beds and good breakfast we decided to extend our stay for our last two nights. Unfortunately we weren't able to remain in our Premier Double room so I (accidentally) booked a room with higher rate, but when we checked out the room the bed was too hard, so we were upgraded free of charge to executive room. As we stayed an additional two nights we also got a courtesy car back to the airport.Whilst we were in our original room (1916) we had an absolutely wonderful chambermaid called Kingkaew, who really was a joy. I don't normally single out particular staff for review, but she was so lovely, very friendly and chatty, so we were actually sad to leave our floor because it meant we wouldn't bump into her anymore on our floor!On our last day we were able to use the pool all day and then shower and grab our taxi at 7pm, so we were able to make the most of our last day at the hotel.We had room service a couple of times, for the two of us it came to about \u00a321 which is about what I'd pay for takeaway at home so very affordable.The location isn't the best, when we took cabs we got out at the footbridge and walked across as they didn't want to do the U-turn in heavy traffic, and one had to use the satnav on my phone to find it, but we made good use of the shuttle bus whenever we could.Despite this I would definitely stay here again, can't wait to be able to return."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 35,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 78,
        "review_days": 0.267250821467688,
        "helpful_class": 1,
        "review_text": "As a family of five, we need space and have come to appreciate the comforts of home while traveling.  We enjoyed seven nights at the Fairmont Heritage Place in a two bedroom suite.  Overall the property is in excellent condition, we had some noticeable wear in our suite (headboard in master and an upholstered chair), but otherwise property looks great!  Washer/Dryer were great for small loads and detergent pods were made available.  The communal outdoor spaces were lovely and the complimentary continental breakfast and wine & cheese hour were bonuses.  The property is walkable to Fisherman's Wharf and situated in a nice area.  Don't hesitate to book!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 50,
        "review_days": 0.9266155531215771,
        "helpful_class": 1,
        "review_text": "Overrated. Outdated. Poor WiFi connection. Air conditioning barely worked. Only a duvet on bed. No separate sheet. Website said you get breakfast if you book directly with them but had to argue to get them to honour that - which they barely did. The breakfast itself wasn't worth it - sandwiches or limited continental. No complimentary water. Safe was small and placed about 6 feet up on a shelf. Nowhere to put suitcases. Only positive thing was cleanliness.This place relies on its reputation and looking pretty but doesn't deliver of 4*.Would not recommend"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.435925520262869,
        "helpful_class": 0,
        "review_text": "Hotel Max is historic with a true Seattle flair.  It's traditional and modern at the same time with a unique happy hour featuring local brews for free.  And the staff is great - friendly and knowledgeable if not only the area but history of the building."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 47,
        "expertise": 0.005740443674902,
        "user_cities_visited": 33,
        "review_days": 0.16484118291347202,
        "helpful_class": 0,
        "review_text": "The bedroom was noysy and cold and you have to walk long to the airport and Chicago was cold I am William Widelov  I'm from Sweden I'm 8 years old today.I'm hating it no good reason for that! Thay had chips in the lobby"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 163,
        "review_days": 0.9490690032858701,
        "helpful_class": 0,
        "review_text": "We loved our stay at the Beacon.  The hotel was a great place to relax in comfort, yet close to all of the fun of South Beach!  The hotel was very clean and the staff is so friendly and accommodating!  We will definitely be back!"
    },
    {
        "user_review_posted": 610,
        "user_total_helpful_votes": 463,
        "expertise": 0.003574613407423,
        "user_cities_visited": 151,
        "review_days": 0.6746987951807221,
        "helpful_class": 0,
        "review_text": "I came here because the hotel I was staying in across the road couldn\u2019t be bothered to serve me other than seating me and giving me a menu. Place was empty but nothing else happened. I left and  came to Trump\u2019s place and what a difference! At Sweet Sixteen the breakfast restaurant on the 16th floor, I was greeted warmly, shown to table, and given a menu. Coffee offered straight away. Very soon I am asked if I had any questions about the menu. Place order: food arrives. Toast in a basket with a cover; coffee in its own pot. Asked if I need anything else. (twice actually). Felt appreciated. Account produced without asking. Paid bill and left. What a difference. Service matters."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 34,
        "expertise": 0.0012316673977720001,
        "user_cities_visited": 21,
        "review_days": 0.661555312157721,
        "helpful_class": 2,
        "review_text": "rated as a 4 star hotel, did not even get past 1. We made reservation for a room, and had to change it early because the air conditioning did not work. where we stayed, the bath water did not drain and after requesting maintenance, in addition to not solving the problem, the bathroom was left completely dirty as you can see in the photos. Watching TV is impossible with the bed ladders blocking the view. there is also some seat missing in the room other than the bed, which because of the bunk does not allow a comfortable seat without hitting the head. in short, the price is quite high to offer a service of terrible quality as this room."
    },
    {
        "user_review_posted": 209,
        "user_total_helpful_votes": 232,
        "expertise": 0.005278837610411,
        "user_cities_visited": 69,
        "review_days": 0.5629791894852131,
        "helpful_class": 0,
        "review_text": "The Shangri La has everything going for it: views, location and luxury in every details: beds, bathroom amenities... the restaurants are divine, the pool is wonderful and CHI is the best spa I\u2019ve been to in a long time. I recommend the suites with club facilities."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 60,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 26,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "great location, friendly and helpful enough staff but terrible housekeeping, the room was not clean, the bed linens were dirty and not ironed and were changed only upon request after 4 days of our stay, the towels in the bathrooms were of very cheap quality and a few had holes in them and were changed randomly. l'occitane amenities are good."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 5,
        "expertise": 0.001317574365065,
        "user_cities_visited": 9,
        "review_days": 0.06900328587075501,
        "helpful_class": 0,
        "review_text": "The Warwick is a great hotel and it's in a good location. The Space Needle is about 15min walking and 5 min away from Pike Place Market, where you can find the first Starbucks of the world. I stayed only one night, and I wish I would have stayed longer."
    },
    {
        "user_review_posted": 436,
        "user_total_helpful_votes": 211,
        "expertise": 0.002239167823198,
        "user_cities_visited": 64,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "We are a couple ( 2 Doctors from Cairo-Egypt ). Coming from the airport - should be by a Taxi \" make sure it is meter working taxi \" and make sure you go to park plaza Soi 18, because there is \"another park plaza Sukhumvit hotel\". The journey from the airport should cost Less than 500 Baht. Location of hotel is very good, 7 minutes walk to the main Rd ( Sukhumvit ) where you can get all the \"very good\" public transportation, on the way, \"4 minutes walk\" there are some nice Feet massage places, a complementary Tuk Tuk  from hotel can take to that main road. Exit from hotel, turn left, 1 minute walk there is a Super market. room is clean and always kept clean. Breakfast is good \" with lots of traditional dishes from Thailand \". Staff is helpful, but you will suffer trying to understand their English language. If we go to Bangkok again, Would we stay in this Hotel again ? The answer is YES..    ENJOY."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 31,
        "expertise": 0.00705642512991,
        "user_cities_visited": 17,
        "review_days": 0.25520262869660404,
        "helpful_class": 4,
        "review_text": "It's a nice little hotel with a cool character and high standards. The room is quite small but with a massive bathroom. The hotel is located at the heart of the city with an easy train ride from the airport.The breakfast options are quite expensive, but there are plenty of otheroptions near by."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 93,
        "review_days": 0.064622124863088,
        "helpful_class": 1,
        "review_text": "Hotels is small and quant, staff was amazing and went above and beyond.  There were 3 of us so the double rooms were a bit small but we managed. Hotel is close to everything in the center of town.I would recommend this place for any traveler."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.9008762322015331,
        "helpful_class": 1,
        "review_text": "Beautiful hotel with great views and is very clean and tidy. However, we unfortunately experienced poor customer service from staff who work in the hotel. Hotel needs a new strategy in place to nail down customer service as this is the only thing letting it down."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 6,
        "expertise": 0.000860642171466,
        "user_cities_visited": 14,
        "review_days": 0.466593647316538,
        "helpful_class": 0,
        "review_text": "Location perfect for convention center meeting and right out the door from all the world class shopping in SF.  Easy to catch public transportation.  But, the street noise was so bad I didn't sleep during my 3 night stay.  Couldn't wait to check out.  I was on a lower floor (5).  Higher floor might be better.  Also hotel is older and needs updating."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 48,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 21,
        "review_days": 0.43811610076670304,
        "helpful_class": 0,
        "review_text": "A very pleasant stay. The hotel has a very great location. The staff is very welcoming (especially the groomers).The prestige suite is very spacious with a spectacular view. The food room service is very good despite the lack of choice.The breakfast in the hotel is excellent with very good quality products. Small flat, the restaurant is located at the entrance of the lobby and can be cold.The concierge is very friendly and will delight your request.A perfect stay, thanks to the Sofitel quality !"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 42,
        "review_days": 0.828039430449069,
        "helpful_class": 0,
        "review_text": "In returning to the Hotel Drisco for a meeting, we found it completely renovated. Even though it was the top of the line in comfort, amenities and professional service previously it is now a quantum leap improved. I would not have thought that possible, but it's a fact. Virtually anything a guest needs, or even imagines needing, is right there. We were especially taken with the heated floors in the bathroom.Luxury and Friendly and Perfect! Thanks to the entire staff."
    },
    {
        "user_review_posted": 858,
        "user_total_helpful_votes": 214,
        "expertise": 0.001100558200856,
        "user_cities_visited": 177,
        "review_days": 0.6013143483023,
        "helpful_class": 0,
        "review_text": "This is a very large property, and with that there are good things and a few other issues that you might not prefer.  The main lobby is not only very large, but also beautiful.  We were here during the Holiday Season and they had a gorgeous tree and many other decorations.  The only negative was the fact that the lobby was a bit of a mad-house during the day and early evening.  On the positive side, it definitely had a buzz to it (they even had a great champagne bar right next to the front door).  In addition, it was heart-warming to see all the enthusiastic children taking in all the decorations (it also brought back memories, when I saw the stressed look on all the young parents).  The sleeping rooms are decent-sized.  We had requested a room in the main hotel, but they gave us a room in the tower---we checked it out and had them move us back to the main hotel---we did not think the room was better, neither room had an outstanding view of consequence (so that was not going to convince us to like the towers) and lastly, we did not like the 10 minute walk to the tower elevators (it made us feel as though we were in a different hotel)--not what we expected as President's Club Members.  Although, the view from the Club Room of Coit Tower was very nice.  We did have a lovely room service breakfast.  Other than initially giving us a room in the tower, the front desk was very pleasant."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.045454545454545005,
        "helpful_class": 0,
        "review_text": "Walking into this hotel was a joy.  No crowded over populated casino floor to fight through, spacious rooms, and relatively inexpensive considering what you get.We have a two bedroom suite which felt so comfortable.  Not just from a sense of actual comfort, but just like being home.  Fully stocked kitchen helped with that feeling greatly.  Plenty of space to wander around but no wasted space.The location is pretty solid as well.  Just off the craziness of the strip but not far enough to make it difficult to enjoy the craziness of the strip.If staying with a large group, this is where to go."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 60,
        "review_days": 0.10295728368017501,
        "helpful_class": 1,
        "review_text": "Chose The Omni based on price and Trip Advisor Reviews.  I am very glad that I did.  Hotel is clean, upscale and incredibly well located.  My wife and I along with two teenagers could walk (30 to 40 minutes max)to most of the main SF sites including Union Square, North Beach, Coit Tower, Pier 39 etc. The service and staff at the Omni are second to none and extremely friendly and helpful.  I would recommend the Omni as a great base to explore the Bay Area."
    },
    {
        "user_review_posted": 455,
        "user_total_helpful_votes": 340,
        "expertise": 0.0035175020279290003,
        "user_cities_visited": 118,
        "review_days": 0.9162102957283681,
        "helpful_class": 0,
        "review_text": "One night stay on our way to a cruise. Despite works being conducted to beautify Darling Square you don't really hear the noise and we faced this area. Our room was ready well before official check in time. Room was large, very clean, big bed, fantastic large shower and so comfortable. Front desk staff, particularly Nicolas were really welcoming. Breakfast, which was included in our tariff, had good variety and quality. This will be our preferred hotel option when we travel to Sydney in the future. Thank you."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 36,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 34,
        "review_days": 0.029572836801752003,
        "helpful_class": 1,
        "review_text": "We stayed here for my birthday weekend and it was very nice! They upgraded us to an executive suite that made it feel a bit more luxurious. We had a nice lake view which was also very cool. The location is very convenient being very close to Michigan Ave shopping! I look forward to staying here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 7,
        "review_days": 0.224534501642935,
        "helpful_class": 0,
        "review_text": "My husband and another coworker took a group to the super bowl and had 6 rooms for 3 nights, no problem other than the cost. He then stayed on for a conference the following week and had his same room booked as well as another for a different coworker flying in mid week. He was informed on Monday, after the super bowl, that the rooms for the conference were booked through another group ( the one holding the conference) and on another credit card. They said since he didn't have that company credit card with him he would need to put it on his personal card until they straightened it out. They instantly charged $1600 for one room and $300 security fee for that room before he had even slept in it the first night. These were not holds but actual charges. He gets the company credit card information authorized with them that same day. They have yet to refund the $1900 they charged us on our personal card. He went to the front desk each day to inquire about it and was given the run around each time. They just, in a very degrading and rude manner, say they will fix it. It has been a week today. The hotel was paid twice for the room, once on our card and once by the company card. This is unbelievable after they were paid outrageous rates for 6 rooms over super bowl weekend and then high rates for 2 more rooms during the conference that this is the kind of impression they want to leave. The company will not be using this hotel again. They have been very rude and unhelpful in taking care of this. If the card is not credited back the full $1900 by Wednesday I will take legal action."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 56,
        "expertise": 0.004577155315093001,
        "user_cities_visited": 200,
        "review_days": 0.5980284775465491,
        "helpful_class": 2,
        "review_text": "It all happened today after we checked in this afternoon.As we are traveling with a 20 months old baby, I requested a baby crib on the email a couple of weeks ahead of the trip, when checking in, 3 times on the phone in room, and 2 times in person at the front desk. It took more than 4 hours till night after 9PM for them to bring it and the baby was screaming waiting for it. We were also missing small things like slippers, bathrobes and asked several times but it took many hours and many calls to get them too.We were also very surprised that they put a family with a baby stroller in a room that's only accessible through stairs among hundreds of their rooms so that we can excercise by carrying the baby and all that baby stuff with the stroller through stairs everytime we get in and out of the room. How thoughful!I spoke to one of the staff at the front desk complaining about this ridiculous situation and was told that only one person is covering all rooms regarding housekeeping. I don't know/ care if one is the correct number, but they do seem to be seriously lack of staff. They must have known that the rooms would be fully filled during the yearend holidays and that's the ONLY excuse they could rip off guests with the stupid room rate of $700+ a night for a very basic 28 sqm tiny room.This is how the hotel who calls themselves a luxurious 5 star treat one of their most loyal guests, a Starwood Platinum member. I can't stop comparing to the other 5 star hotels that I stayed on this trip, and it is not enough to say that this is the worst. I deeply feel sorry for those hotels to even compare with this one. I'm now worried about the rest of my stay here and ready to move to a new one if anything similar happens again."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 29,
        "expertise": 0.004744565817058,
        "user_cities_visited": 54,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "I loved everything about this hotel. Location was ideal, and price was unbeatable. The room was clean and well maintained.The staff here truly went out of their way to make our stay fantastic. It was really the little things that made all the difference. For example the front desk is 24/7 and the person behind the desk always had a smile on their face. The night before I checked out I wanted to pay my parking and they allowed me to split the payment with my friend. I guarantee that most other hotels would have just made me pay it on one card. I really appreciate that they did that.The valet service is fantastic and quick. And if you sign up to their members program you get half price parking and free room upgrade.We ran into some trouble on the morning that we had to leave for the airport (at 4.30am!!) where our rental car would not start. The valet attended went out of his way to help troubleshoot the problem. Unfortunately we were unable to start the car, but he kindly offered to watch the car til the car rental company could come pick it up so we could catch an Uber and not miss our flight.I cannot wait to come back and stay here again."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 22,
        "expertise": 0.0015585347015330002,
        "user_cities_visited": 35,
        "review_days": 0.43921139101861906,
        "helpful_class": 0,
        "review_text": "Went to Shangri-la to experience the CHI Spa and the experience is flawless.I had a Facial with Spa therapist May - the rescue age protect facial with Epicuren product. The experience is more than expected. Skin is glowing and hydrated.I also want thank Hanif in the reception for the warm and professional welcome.Before my facial I used the facilities the sauna, steam and jacuzzi entire spa is clean and well maintained.All staff are very friendly and very helpful."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.48247535596933105,
        "helpful_class": 0,
        "review_text": "Really enjoyed our stay at the H hotel in Dubai. First time staying there but definitely wont be the last.Good location on Sheikh Zayed Road and within walking distance of the Metro. Rooms were of a good size, very clean, quiet, comfortable and a great sized bathroom.Staff were always friendly and attentive, willing to go that step further to make sure we were looked after. A special thanks to Monika at the front desk who went out of her way to help us on several occasions. It's the little things like this that turn a good hotel into a great hotel.Look forward to staying there again on future trips to Dubai"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 18,
        "expertise": 0.006131681404769,
        "user_cities_visited": 4,
        "review_days": 0.44359255202628606,
        "helpful_class": 0,
        "review_text": "Stayed here many times beforeGreat value hotel & great staffBig clean spacious room (Excutive Suite)Shower had very low water pressure & hard to control temperatureComfortable bed & spacious bathroomLocation is a 5 minute walk to Sukhumvit rd but there is a reliable free hotel tuk-tuk serviceBuffet breakfast is very good,greeted by friendly restaurant staffFree WiFi signal & connection is very goodNice swimming pool areaWill stay here again on my next visit to Bangkok"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 25,
        "expertise": 0.0014260234616470001,
        "user_cities_visited": 26,
        "review_days": 0.622672508214676,
        "helpful_class": 1,
        "review_text": "We booked last minute from January 29 to February 13, 2018. We arrived late evening & had a very friendly greeting. Loved our room. This hotel is close to everything, clean & friendly. We loved the pool & had no problems at all. Can\u2019t say enough about comfort, clean, & friendly. Thanks to the staff for all their help in directions, suggestions on restaurants & cleaning our room every day. Would definitely come back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5569550930996711,
        "helpful_class": 0,
        "review_text": "I recommend your hotel! The staff was beware of all.Position of the hotel is near the Vaikiki beach. Maybe a little noise, but over the night was good and traffic are minor. Is safe.We had everything what we expected."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.037239868565169004,
        "helpful_class": 0,
        "review_text": "Great location and staff made this a great getaway to celebrate my girlfriends birthday.  The breakfast experience was really good and tasty.  The location is fabulous.  Walked to the Space Needle and to various restaurants near by for happy hour.  Would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.265060240963855,
        "helpful_class": 1,
        "review_text": "Enjoyed my stay there, everything from the staff to the room was excellent. Will be looking to book again in the future. We got upgraded for free, staff made us feel welcomed. We cannot complaint about a single thing"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 50,
        "expertise": 0.002499825000385,
        "user_cities_visited": 1164,
        "review_days": 0.179079956188389,
        "helpful_class": 2,
        "review_text": "It can be a minefield trawling through review after review to find somewhere to stay in a new City. I am so pleased that i didnt beleive all the reviews of the Prince Palace. Firstly I booked a 3 night stopover for \u00a389.00 but noticed an upgrade to a junior suire for an extra \u00a310.00. Still only \u00a333.00 per night. On arrivay we were upgraded again to an executive suite. Fantastic. On 21st floor with panoramic views on two sides.There must be 12 plus bars and restaurants within this 4 tower complex but admittedly there is nothing else within short walking distance. Taxis and tuktuks are readily available.The hotel is not new. Yes perhaps a little tired in places and reflects an affluence of times gone by but it is truly splendid.The staff like many in Thailand struggle with English but they are all very willing. If you want everyone to speak english then stay in England.Hotel prices apply so if you are on a tight budget, this is probably not a match for you but everything is available to you.During the day it is vibrant but it is in the middle of the clothing district and the markets around reflect this. You may want to travel a little further affield to find other comodities. There is a canal taxi outside the front door which is well worth the trip."
    },
    {
        "user_review_posted": 273,
        "user_total_helpful_votes": 80,
        "expertise": 0.0013123439141310002,
        "user_cities_visited": 115,
        "review_days": 0.37185104052573903,
        "helpful_class": 1,
        "review_text": "This hotel is one block from the red line.  The staff was very welcoming. We were able to leave our luggage with the concierge on the day of departure without cost. The room was very spacious. The pool, fitness room, steam room, and jacuzzi were nice. Off of the indoor pool area was a nice patio. The breakfast was very nice, omelettes, waffles, fruit, turkey sausage, etc. We had a great time and would definitely return."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 15,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 4,
        "review_days": 0.17579408543263902,
        "helpful_class": 0,
        "review_text": "A fabulous hotel. Our room was spacious and light with a luxurious bathroom. The balcony over looked the marina and during our stay the boat show took place so we saw some fabulous yachts. The staff are great and the attention to detail is spot on. My husband only has the use of one arm and during breakfast one member of staff noticed this. He took the time to walk round with him asking what he would like to eat and placing it on the plate without making him feel uncomfortable. The pool area is superb. You are constantly served iced water, cold towels and fresh fruit. We also got some treats in the afternoon but I won't spoil the surprise. If you are lucky enough to be there on a Friday please book in for the brunch. It is excellent the food fabulous and a great atmosphere with the DJ to take you through into the evening."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 86,
        "expertise": 0.011487488812877,
        "user_cities_visited": 211,
        "review_days": 0.8176341730558591,
        "helpful_class": 0,
        "review_text": "We stayed in a suite over MLK weekend with our two children. They loved the experience; they were each given a stuffed animal at checkin, cookies were left in the room for them, bathrobes, sunglasses, kid-sized slippers -- the staff really went all out. For the price we have had a better experience at other 5-star properties in SF. We requested a rollaway for our 3-yo so he wouldn't fall off the sofa bed and they wanted to charge $75 extra. Parking was also $75, and to charge our electric car would have been an extra fee on top of that. We had complimentary rollaway and car charging at the competing property. The room was gorgeous and the beds were comfortable, but the constant extra fees will likely cause us to stay elsewhere next time."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.159364731653888,
        "helpful_class": 1,
        "review_text": "Beautiful hotel, tons of space in our room, but the WiFi is what you would expect when it's free. Don't count on any heavy internet use, maybe very simple checking of email and light browsing. The check in was very nice. We arrived early after docking from our cruise and they kindly held our bags for us while we did some sightseeing since we couldn't check into our room yet."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 6,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "After seeing some of the negative reviews I was hesitant and a little anxious prior to our trip. Once we arrive there, the staff was very nice and friendly. The lobby area is exactly as shown on the photos...The room was nice, clean and large enough for our group of 5. The beds unlike all the negative comments were very nice and comfortable. I was personally very happy with my choice and will definitely stay there again. My room in fact was one from the pictures with some updates. Either I was lucky to get a room from an owner that cares about his/her unit or the negative comments were exaggerate. Not sure which but I am happy with what we got and will be back. The hidden fee is not hidden, they tell you before booking that it is due at check in or out. $18 per day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "We enjoyed so much. Nice and clean,large size of room and bathroom,comfortable bedding.Location is perfect ,close to everywhere.I do not think we will try any other hotel in Chicago Downtown.Check in and out was really smooth.Highly recomend to anyone."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "Beautiful renovation of  former bachelor's quarters.  Very spacious accommodations.  Expensive, but we have paid nearly as much for less space and comfort.  Enjoyed every aspect of stay. Quiet, comfortable, convenient and excellent continental breakfast."
    },
    {
        "user_review_posted": 428,
        "user_total_helpful_votes": 90,
        "expertise": 0.0009105524052290001,
        "user_cities_visited": 820,
        "review_days": 0.86801752464403,
        "helpful_class": 0,
        "review_text": "Very roomy comfortable hotel. Large King bed with room serviced daily. Plenty of space for bags to lay open without tripping over them. Small seperate kitchen containing gas hotplate stove, sink, large fridge, microwave small table & 2 chairs. Has 2 entrances & 2 receptions. Either works. At one entrance is a CVS pharmacy which sells food & TV dinners if you wish to save on restaurant meals. There is also a Wholefoods shop a few short blocks away. You can buy food at their buffet and place into a cardboard box to go. The cost is determined by weight. Also a bakery & deli if wish to make lunches to go. Location was great for seeing the sights. Would thoroughly recommend. Uber from Regan under $10."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 15,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 681,
        "review_days": 0.22727272727272702,
        "helpful_class": 0,
        "review_text": "Location is great for city exploration with trams running from the bottom of the hill (One of the must do's). Bus tours Running from Union Square about a minute stroll from the front door. Hotel is basic but good value"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 5,
        "review_days": 0.15334063526834601,
        "helpful_class": 1,
        "review_text": "The suites in this hotel are truly amazing. The first thing that strikes you when you open your door is the sheer size of the room! A full kitchen, cupboard with a washer and dryer, large lounge area, massive bedroom with an equally massive en suite which has both an enclosed shower plus a whirlpool bath.Our balcony, with a table and four chairs, overlooked the beautiful roof pool area.Free valet parking if you have a car there is also a bonus."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 9,
        "review_days": 0.24096385542168602,
        "helpful_class": 0,
        "review_text": "Traveled in Bangkok and stayed at Rembrandt Hotel for only 2 days, as a honeymoon couple. We were surprised with a nice room on 10th floor, overlooking the pool, with a nice bouquet of flowers and a small selection of cakes. Nice gesture.Room was great, loved the fact I could control the lights, air con, wake up calls and \"please do not disturb\" from a panel next to the bed.Breakfast is bang on, covering western, Asian and (yes, that's right) even Indian sections.Special note of their rooftop restaurant. Is an Indian restaurant that I brand as high class. Not the cheapest menu but once you taste the food, you know their chef is an artist. I would go back for that reason alone!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.318729463307776,
        "helpful_class": 0,
        "review_text": "This is the second time I have stayed here, and my second trip to DC.  The hotel has a good price, it's clean, has a great staff, and was a good location for our visits.The hotel is a bout 5 blocks from the White House.  About the same distance from Lincoln Memorial which is close to a lot of other things (Washington Monument, Viet Nam Memorial, WWII Memorial, Korea Memorial, Holocaust Museum, and the Smithsonian's.  Obviously the more you see the farther you walk.  Trust me I know.It is close to Metro Station in the Foggy Bottom about 5 blocks from State Plaza.  Several places to grab a bite to eat.The hotel has a dining room, nothing fancy, but good food.  The have a bar and Mia is the bomb at mixing you a good drink.  Raul was a great server.The rooms were pretty big.  Actually the majority, if not all, of the rooms have a kitchen with a stove, frige, sink, and all your necessities for eating in your room.  It's a separate room with a door.  There is a nice sized room off the bathroom with a large mirror and table for make-up. They have done a lot of updating, painting, etc. to make it a nice place to stay.  The people at the desk were friendly and helpful as were the porters, and the people in house keeping.  I realize that people have different opinions about the place they stay, but I like a clean hotel, and it was that."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 110,
        "expertise": 0.0026143525930720003,
        "user_cities_visited": 90,
        "review_days": 0.032311062431544,
        "helpful_class": 2,
        "review_text": "My friend and I stayed here while on a weekend trip to Seattle.The hotel is easily accessed from the airport - the LINK train takes you from the airport to the Westlake Centre station for $2.75 and takes about 45 minutes. A short 5 block walk then gets you to the hotel.Check in was easy, and the front desk staff nice. The room was nice, with all of the expected amenities, though there is no fridge or microwave. We had no concerns at all with the hotel itself during our stay, and appreciated the free WiFi.The hotel is close to many tourist attractions, including a shopping district, Pike Place Market, the Victoria/Seattle Clipper ferry terminal, and Pioneer Square. Throughout our 3 days in Seattle, we were able to walk everywhere we went. The map provided by the front desk was helpful, and Seattle has named and numbered streets which made getting around easy.One of the upsides of walking places if getting to experience the neighbourhood. In this case, I was shocked by the number of homeless people and the overarching stench of urine throughout the city. Certainly, this is not a reflection of the hotel though should be a consideration for others who may not be comfortable in this environment as it is rampant in the area. As a front-line service provider for homeless and high risk individuals, I wasn't bothered by their presence but was surprised by how rampant the social issues in downtown Seattle are."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.091456736035049,
        "helpful_class": 1,
        "review_text": "Our family of five recently completed a four-night stay at the Congress Hotel. The title says it all.First, the pros... Beautiful, classic hotel in a great location.The cons...1. We paid for our room in advance through Priceline (full rate, not \"name your price.\"). I was asked for a credit card for incidentals. A sign on the desk said a hold of $25-44 per night would be held from my account - no problem. When I checked my debit account the next day, $1,350 had been held from my account. Luckily, I had enough to cover, but it took several phone calls to the bank, and two days, to get the hold removed.2. We had no \"do not disturb\" sign, so we awoke to room service knocking at 8:30 each morning.3. A fuse/breaker blew in our bathroom one morning leaving us with no lights. I called the front desk and was told it would be taking care of right away. When we returned at 3:30 that afternoon, still no power. After another call, it was taken care of.4. That same day, upon returning again at 9:30 pm, our room still had not been cleaned. Had to call the front desk to at least get fresh towels delivered.5. A variety of other minor issues... Air conditioning had no functioning controls other than on/off, two elevators on our wing - only one worked, to name a couple."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 76,
        "expertise": 0.002794958475275,
        "user_cities_visited": 543,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "This Kimpton Monaco Hotel was amazing!  It is really beautiful inside with a stunning first floor!  Our room was large and when we ran out of shampoo, they delivered more immediately.  The front desk staff are awesome!. They recommended Lori's Diner for breakfast and it was terrific!!!!  We had dinner at the vegetarian restaurant Mellinium which is a block away.  I think it is way overrated and expensive.  One night we wanted to go to Haight Ashberry and the staff recommended Cha cha Cha for dinner there.  WOW!  It was a great recommendation and only a $15.00 taxi ride!  The cable cars are an easy walk from  the hotel.  There is a Walgreens across the street and plenty of diners and fine dining as well.  I highly recommend this hotel. We had an awesome time!!!"
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 83,
        "expertise": 0.002259997014363,
        "user_cities_visited": 68,
        "review_days": 0.39868565169769904,
        "helpful_class": 0,
        "review_text": "We've stayed several times at the Kinzie and have always been pleased with the staff and quality of the rooms...this time I did have a billing problem...I booked through Expedia and noticed a $15 per night 'resort' fee which I didn't recall before...nonetheless, the rate was inexpensive so I booked and paid the 'total' in advance including the resort fee...when I checked out I asked the desk clerk if there were any additional charges and was told 'no'...it was all prepaid...three days later my credit card was charged $32.96...when I called the 'billing' department I was told it was for the resort fee...I told the woman it had already been pre-paid but she said it had not...I knew I couldn't fight 'city hall' so I didn't contest it any further but I'm displeased that 1) I pre-paid all room charges 2) I was told by front desk there were no other charges and then 3) got hit with the double billing for the resort fee...there is a nice 'complimentary' Happy Hour each evening which includes three free drinks per person and unlimited 'munchies'...but I'm confident that resort fee is to cover this expense, hence it's not really 'free'...still it's a nice touch as long as you know in advance the resort fee will be added to the bill...a bit of a 'bait and switch' that is becoming more common in the 'fine print' of hotel charges...just my opinion!"
    },
    {
        "user_review_posted": 165,
        "user_total_helpful_votes": 35,
        "expertise": 0.0009194894994290001,
        "user_cities_visited": 38,
        "review_days": 0.552026286966046,
        "helpful_class": 0,
        "review_text": "First time with this brand and truly enjoyed all of it.  Location is perfect to all meetings in area, walking to fabulous shopping and restaurants and easy access to the best of DC.  Highly recommend staying here"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016428212389810002,
        "user_cities_visited": 27,
        "review_days": 0.42552026286966005,
        "helpful_class": 1,
        "review_text": "I normally do not write bad reviews about hotels. This one is so bad that I have to write about it. My husband had a meeting here, so I stayed with him here for five nights.1. Upon arrival, we had three suitcases. Door boy just ignored us and offered no help.2. Check in was very slow. No guests before us and took 15 minutes plus!3. Room was too dark. Lamp missing bulb. We asked for bulb, but still too dark.4. WORST OF WORST: Super slow wifi, goes in and out. We first got basic service, too slow. Then we upgraded to premium. Not helpful. Still very slow. Takes forever to open any webpage. In and out all the time and I had to rely on phone data.5. Very inconvenient location. Too far away from activities and fun. About half an hour ride from strip and 45 minutes in afternoon traffic. I had to take taxi to town every day for some fun.6. Terrible food. Husband had to eat all day here with his three-day meeting. Not a single good meal. We ordered some room service. They can even mess up chicken wings and pot stickers. Just tells you what awful cooks they have.7. No fridge in room. It was a bar that computer monitored. No way you can store any food inside.8. I cannot stand this place, so we are moving out as soon as meeting is over. My husband told them that he would like to check out earlier. Front desk was giving him a hard time: this is event lodging and you have to speak to event coordinator about early checkout. Give me a break. Why did not you guys give him a hard time when we called to add additional nights before our arrival? It is your crappy hotel that we cannot stand, and we are moving to the strip9. Service is bad. I had to call wifi help twice, every time 30 minutes plus. Still not solving the issue. They claimed they would send engineer to room to help fix the problem. Never saw them coming.10. Overall a terrible stay. Hotel is out dated. Lobby is not nice and cozy. By no means this is five star hotel. Not even four star standard. It is pathetic their location is bad, service is bad, food is bad, and they still give you a hard time you want to leave earlier!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.497261774370208,
        "helpful_class": 0,
        "review_text": "I had a wonderful time in the city by the bay. The hotel staff was very friendly and knowledgeable about different places to visit in the area. The room was very clean. One of the staff members (Shadon) was very helpful and provided some good info on places to eat :)"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 8,
        "review_days": 0.577765607886089,
        "helpful_class": 1,
        "review_text": "Whatever you do make sure to avoid rooms in block next to the hotels expansion as it\u2019s construction noise from 7 am plus the stairwell is unsafe and children could fall into the construction work. Also absence of hotel restaurant and bar during construction kills the mood. Id recommend visiting whenever the works are complete and the hotel can properly accommodate guests."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.9036144578313251,
        "helpful_class": 0,
        "review_text": "Don\u2019t get me wrong, it\u2019s an ok hotel in a good location. Staff was friendly. The cleanliness of the hotel needs a lot of improvement. The TV remote was very nasty. Only took me a little water and a facial wipe to clean it. The curtains in my room had a hole in it. Pictures are below. I was wondering why this hotel was inexpensive compared to other hotels in the area. I guess I know now.I don\u2019t think I will stay here again,"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 40,
        "expertise": 0.006825239198625,
        "user_cities_visited": 120,
        "review_days": 0.525739320920043,
        "helpful_class": 3,
        "review_text": "I am Platinum Premier with Marriott which means I stay 160 to 180 days per year in Marriott hotels.The Laylow is clean and modern as it has recently been renovated. Facility-wise it's one of the best in the area.The issue I have is being Platinum Premier - by the time you figure in the $25 destination (free shaved ice is what you pay for) fee and the parking fees and the lack of a real lounge \u2013 it is actually cheaper to use your cross benefits with SPG and stay at the Sheraton Waikiki which waives the destination fee as well as the parking fee for Platinum members.The lounge is small and offers little more than snacks throughout the day and closes at 9 PM.They do offer a $15 breakfast credit but the breakfast downstairs runs around $20.I've grown weary of all the little tricks to nickel and dime customers \u2013 while I don't mind paying extra to stay in a nice hotel, I don't like paying extra then getting fee after fee on top of that with little recognition of Platinum Premier status.My suggestion to management is to improve your lounge \u2013 go to the Sheraton and you'll see a well run lounge - and waive fese for your Elite status folks - esp Platinum and up. I know you're new at this but it seems like you always have rooms available while some of the other hotels in the area do not...during a 2 week stay at the Sheraton in July I met 6 Marriott Platinums who chose the Sheraton for the same reasons - and all of us agreed we rarely if ever stay outside the Marriott brand... Bring your game up and you'll see your hotel stay full especially with those of us extremely loyal to Marriott!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 8,
        "review_days": 0.24370208105147803,
        "helpful_class": 0,
        "review_text": "fair price, great location, generous with water, easy check in and out, nice rooms, comfy beds,  free apps and drink tokens to lounge upstairs, 20% off at nearby brewpub, stron easy wifi.    wish this could be replicate at all hotels."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 9,
        "expertise": 0.003250749030292,
        "user_cities_visited": 10,
        "review_days": 0.26670317634173,
        "helpful_class": 0,
        "review_text": "Stayed at this resort 4/19/2016 thru 4/26/2016. Had a 2 bedroom unit which was a 1 bedroom with a studio attached with a lock-off. This is the best resort that I have stayed at in the Las Vegas Area. I have stayed at 8 other resorts in the area. The staff are super friendly and professional. The resort is kept very clean and neat at all times. I will stay at this resort in the future. Thanks for a Great stay."
    },
    {
        "user_review_posted": 328,
        "user_total_helpful_votes": 135,
        "expertise": 0.0018878689283410002,
        "user_cities_visited": 126,
        "review_days": 0.8565169769989041,
        "helpful_class": 1,
        "review_text": "The Plaza Hotel is a high rise hotel conveniently close to the Honolulu airport.  It is clearly an older property (probably 50+ years old) and while many finishes have been refreshed, the ambiance remains that of a mid-range 3-star hotel.  Check-in was professional and efficient.  Although we had reserved a standard king bed room, we were upgraded to a \u201cdeluxe\u201d king room (a larger room at the corner of the building).  Our room preferences had been noted and honored.  That deluxe room was very spacious; the decor was comfortable rather than luxurious.  There was a refrigerator, microwave, a small side chair and a desk with an adjustable chair, but no in-room safe.  The bed was comfy with a thick, soft mattress pad.  Lighting was abundant, as were electrical outlets.Highway noise from the Nimitz Freeway penetrated the single pane windows, however, even though our room was on a back corner of the building relatively far away from the freeway.  For us, it was more of a background gray noise rather than an annoyance.  The hotel is oriented perpendicular to the freeway so there are few rooms truly on the back of the building facing the airport (rooms 1217-1219 on our floor) but those rooms are directly across from the ice and vending machines (not enclosed in a separate room or alcove) which I\u2019d consider to be a much greater noise problem than the freeway.The breakfast buffet was very good, including oatmeal and four cold cereals, scrambled eggs, pancakes and make-your-own waffles.  The breakfast meat was unlabeled and were peculiarly dark cubes, possibly Spam.  Seating was abundant.  Fresh fruits included apples, oranges and melon but no bananas.A number of local and chain restaurants are within walking distance but nothing suggestive if fine dining.  The surrounding neighborhood included a car dealer and light industrial buildings but felt safe for walking in the evening,The fitness center was relatively large with a variety of equipment.  There is an outdoor pool, surrounded by additional low rise rooms (many of which could have problematic highway noise).  The airport shuttle was efficient, but not quite free.  I really dislike signage suggesting recommended tips, but there is one posted in the bus, suggesting a per-item tip.  Bring lots of dollar bills, but don\u2019t expect those tips to actually translate into meaningful assistance with handling your luggage.All in all: a good but not great hotel.  The basics are solid (sleep quality, room features), and the included breakfast buffet is a big plus.  It is a good choice for a short stay between flights."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 7,
        "review_days": 0.35925520262869604,
        "helpful_class": 0,
        "review_text": "I stayed in this hotel last week for a job orientation at Magnificent mile. Location was perfect, just a block from Michigan Avenue and close to a lot of good restaurants. They have a Starbucks on the first floor which is perfect for morning coffee before heading to your meeting. Rooms were clean and conducive for rest. They have an office desk where you can do your office work at home. Only complaint is the switch for the lights we're confusing but not a big deal."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 68,
        "expertise": 0.0026407738423620004,
        "user_cities_visited": 45,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "We have stayed here twice.  Modern, clean, close to everything.  Stay on higher floors - hotel starts on 7th floor and it is very noisy.  Lots of Waikiki street noise - garbage trucks early in the morning.  Otherwise a very good location and staff is good."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 8,
        "review_days": 0.484118291347207,
        "helpful_class": 1,
        "review_text": "If you are going to get drunk or stoned and don't care where you sleep, it's just fine. If you are looking for nice accommodations on a trip to San Francisco go elsewhere. Room smelled smoky, staff was not smart enough o remove the ozone generator trying to clean it up, all after our reservation for connecting rooms was not honored. I wish I had booked at the Hilton.Front desk staff pleasant but their offer of a free continental breakfast to offset al their mistakes was a joke.Never coming back."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 12,
        "expertise": 0.001276776847779,
        "user_cities_visited": 58,
        "review_days": 0.1013143483023,
        "helpful_class": 1,
        "review_text": "We stayed 2 nights over July 4th weekend.  Everything was very good.  Location is excellent with train stops close. We walked everywhere including to the loop.  Breakfast was very adequate, with pastries, fruit, granola, omelette( pre-made) sausages, toast, bagels.  Beds were comfortable with plenty of pillows.  Our room gad a coffee maker, microwave, and fridge.  Trader joes and Starbucks across the street as well as restaurants nearby.  We'd stay again!"
    },
    {
        "user_review_posted": 328,
        "user_total_helpful_votes": 76,
        "expertise": 0.001014578169614,
        "user_cities_visited": 96,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "This property is obviously been here for quite some time.  But they have done a fantastic job of keeping it modern and very, very clean.  The staff here goes above and beyond to make sure your stay is taken care of.  They constantly are reaching out to make sure everything is ok.The rooms are fantastic and very well equipped.  You can treat it like home or like a hotel.  Gives you the best of both worlds.The little convenience store is perfect to get pretty much anything you want or need.  They are priced very well also.  Here again everyone working in this little store goes out of their way to make you feel special.The bar by the pool is great too.  They do have very limited hours though.  It will be very nice when they get the mister up and working as it was not very comfortable sitting at the bar and feeling as you were baking in an oven at 350 degrees.I also would caution anyone that if you go to the pool whatever you do don't go barefoot or you will melt your skin off literally as I did.  They really need to post warnings to advice patrons of this fact.  Just like when they mop and put out floor is wet signs.The rooms are very quiet and the beds and linens are excellent also.I do wish all of these hotels would quit controlling the AC while I sleep.  If they want to turn it off when Im not in the room that's fine.  But when Im in the room I should be allowed to control my own HVAC controls."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9359255202628691,
        "helpful_class": 0,
        "review_text": "Awful hotel for business stay. Noisy. Paper this walls. Mosquitos are abundant. Internet cuts out all the time. No facilities to speak of.... my \u201ccity view\u201d consisted of a wall and a generator.... And don\u2019t try and raise any of this with any of the managers because they are extremely rude and unhelpful. Just a badly run hotel."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 177,
        "review_days": 0.566265060240963,
        "helpful_class": 1,
        "review_text": "If you are looking for a hotel with a great location, value and can tolerate an outdated accommodation, then this is for you. It's one block from Pennsylvania Avenue and close to the Metro. You can walk to most destinations. This is a must for budget travelers to D.C. who value being close to the major attractions."
    },
    {
        "user_review_posted": 250,
        "user_total_helpful_votes": 110,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 296,
        "review_days": 0.40251916757940803,
        "helpful_class": 1,
        "review_text": "my husband and i wanted to take a quick getaway over christmas to oahu and i had been to the Outrigger reef a couple years ago and found it very convenient , easy to walk everywhere in Waikiki and still away from all the crowds.the rooms and hotel grounds are extremely clean, the staff is very professional and friendly and helpful and the amenities are just what a person needs while in Oahu.   Not too far away are many choices for food and shopping, within a block or less.  the hotel also has a pool restaurant and two other restaurant venues.another nice thing is the small beach in the front, there is a company there that rents out chairs and it is well worth the investment... you are also provided with an umbrella.   you can rent by the hour or for the whole day.the pool is nice, lovely and simple.all in all it was very nice.  no frills but very traditional hawaiian"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 13,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 239,
        "review_days": 0.30777656078860904,
        "helpful_class": 1,
        "review_text": "At 8am I asked for my room be made up as soon as possible.  When I returned at noon it was not made up.  Call the front desk who were extremely argumentative.This morning the hotel charged my card $200 in error.  Again the front desk staff was rude a accusing me of forgetting I used the card.  When they finally agreed ...it will take a week to correct their error!!!!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 16,
        "expertise": 0.002663892435491,
        "user_cities_visited": 20,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "Stayed here recently for 8 nights with 3 friends we had 2 rooms. Oceanfront room is just lovely the view is spectacular even with the beautiful fig tree blocking some of the view we were on the 6th floor. Our friends were on level 9 and could see over the tree. The rooms aren't huge but for 2 people is perfect you could stretch to 3. Two double beds which I must say were very comfortable and pillows were good and they gave you 3 each bed. Bathroom is fine toiletries were lovely the shower not huge but not a problem. There was a wardrobe and plenty of drawers for storage and a little safe and a small fridge. Aircon worked well a little noisy but didn't keep me awake. There was a coffee pod machine and teabags and coffee supplied? Reception staff always helpful and friendly. Great location and 2 minutes To the beach. Would stay here again ABC shop downstairs and McDonalds right next door"
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 21,
        "expertise": 0.0009091912170360001,
        "user_cities_visited": 474,
        "review_days": 0.211391018619934,
        "helpful_class": 1,
        "review_text": "I was prepared to find a hotel that was not up to the standards I expect when I pay such an amount, but all in all, considering its location and age, I was actually quite happy with this place. Breakfast included."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 6,
        "expertise": 0.0010548383537460002,
        "user_cities_visited": 15,
        "review_days": 0.100219058050383,
        "helpful_class": 0,
        "review_text": "Amazing hotel value. Compared to all others around. Center strip. Close to Denny's and Walgren's and across from Mirage. Next door to Venetian. TONS ofs hopping all around. Loved the whole thing.  Nice small casino. Staff at hotel very friendly."
    },
    {
        "user_review_posted": 215,
        "user_total_helpful_votes": 124,
        "expertise": 0.0026896992371230003,
        "user_cities_visited": 250,
        "review_days": 0.033406352683461,
        "helpful_class": 0,
        "review_text": "Rooms clean and comfyStaff very helpful.Free Tuk Tuk available to nearby transit options and tourist info always available.Breakfast is very good with lots of choice.Lots of shopping nearby. Not far from river taxi as well.Beds are confortable and rooms are clean..bathrooms are large.Did not have time to use the pool but know that they do have one."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 127,
        "expertise": 0.009092241539735,
        "user_cities_visited": 18,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "I thoroughly enjoyed my stay. The property was busy all the time, with crowds coming in and out of the lobby incessantly. However, in no way did this compromise the service standards of the staff.All staff members were super friendly, greeting you when you walk pass the lobby, in the elevator and in other parts of the property. Staff at the executive lounge were, needless to say very attentive to every guests' needs and always there to assist. I enjoyed coming in and just spend some time at the lounge, such unmatched tranquility.My check in was smooth, albeit with a slight hiccup where one of the front desk staff \"Magic\" did not realise that my room was ready, and said that it will be ready at 2pm (I was there at 12pm). But he was quick to recover before I had the chance to refute. Magic was, as his name suggest, Magical. He smiled and was friendly and accommodating.I loved my room. The design is so refreshing, where the bathroom is parallel with the room, and not at one side of the room. Design is fresh and inviting.Housekeeping was tip top. While I was out exploring the city my room is turned down and they kept it neat and tidy. I look forward to come back to my room every day. The phone service was great too, helpful in acceding to my requests and even following up on certain requests that took some time to complete.Hotel location is perfect, 5 minutes from Thong Lor BTS station. There is a 7-Eleven nearby and several eating places. Tried out a massage parlour nearby and enjoyed myself. The swimming pool was perfect in every way. Nice place to chill and unwind.I would love to return, and also try out other Marriott properties in Bangkok. If you are looking for a room with a different look (if you are tired with the typical layout), this is the hotel to be."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.78039430449069,
        "helpful_class": 0,
        "review_text": "There's nothing really fancy about this hotel. The room we stayed in was clean and the staff was courteous and efficient.  Of all the Westin hotels I have stayed, this one is just average. The room feels more like a Courtyard Marriott."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 24,
        "expertise": 0.008212354786336001,
        "user_cities_visited": 10,
        "review_days": 0.12760131434830202,
        "helpful_class": 0,
        "review_text": "Although I live within 30 miles of Chicago, we decided it would be worth the money to have a weekend away from our everyday stressors of life.  We chose this hotel based upon location and prior reviews.  I am saddened to write this review on how disappointed we were in our stay.Room: 233Cost: $286 for a Saturday night (includes taxes)Location: ExcellentCleanliness:  ExcellentRoom Service:  ExcellentComplimentary breakfast:  ExcellentStay:  One of the worst hotel rooms and service that I have ever experienced.  The room overlooked a dirty alley.  Said alley also has a dance club that goes on till 4am in the morning.  Not only did we hear the thumping of music all night, but we also had to listen to two grown men beating each other up.  To add to this distress there was a party in a room down the hall.  By 3am we were unable to take much more.  I proceeded to the lobby in my pajamas to speak to the two least helpful young men I have ever encountered.  I explained the situation and they told me all the rooms are full and sneeringly asked if I wanted \u201cfree\u201d ear plugs.  Not one of them offered an apology.  I personally will never stay or recommend this hotel to anyone in the future after our experience.Recommendation:  If you decide this is the only place to stay in Chicago I would highly suggest you bring \u201cear plugs\u201d, a sound machine, and be a part of a bachelor/bachelorette party that plans on not sleeping for the evening."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 14,
        "expertise": 0.002844820555627,
        "user_cities_visited": 10,
        "review_days": 0.32037239868565104,
        "helpful_class": 1,
        "review_text": "The hotel itself is very charming and has a lot of character, is a little off the beaten path, which was the reason I chose this hotel in the first place-  however, though the hotel is historic and old, it could still do with some upkeep, the curtains, bed spread and pillow cases in my room were all old, ripped and pilled. While I understand that having old furniture and old style bedding is part of the ambiance of this kind of hotel, they could still use new or well kept items like this. Once your curtains and curtain ties are ripped and the rings that hold the curtain ties in place are rusted, and the bedspread is ripped and frayed and pilled from use, maybe the hotel should think about replacing them with something similar in style. I was also supremely disappointed in the hotel staff, they were not helpful and every time I spoke to them, I got the feeling that they were annoyed that I even so much asked them for help. When I first checked in, the woman was very rude and frankly somewhat nasty when she spoke to us. At one time, after the first night in the hotel I called down to the front desk to get more towels and washcloths (because we were only staying 2 nights and did need our room cleaned and had been out all day sight seeing) and when I requested these items, all the concierge said was \"isn't housekeeping on your floor?\" and then had to go on and explain why I needed towels, why my room wasn't getting cleaned that day, and the concierge actually requested I go find the house keeper to tell them my room number and that I needed towels. It isn't my job to go searching the floors of the hotel and knock on doors that the housekeeping cart is out front of or wait in the hall to catch a glimpse of a house keeper so I could put in my request to have 2 more clean towels delivered to my room later. After reading such positive reviews on trip advisor, I am severely disappointed in this hotel and would definitely not recommend it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.830230010952902,
        "helpful_class": 0,
        "review_text": "Once construction is finished across the street this property will be ideal to walk to The Linq Casino and Boulevard. Easy location to get Ubers.Overall location is ideal to the Las Vegas Strip. The property grounds are beautifully landscaped."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 13,
        "review_days": 0.016976998904709002,
        "helpful_class": 0,
        "review_text": "Fantastic 3 nights at the Scarlet Huntington. Service and welcome was warm and friendly.Location - Room had an amazing view over the city - but I can imagine that this is a bit hit or miss depending on the side of the building you are on. (208 was amazing). At the top of Nob Hill, california cable car is outside the door, and one block down you can pick up the Powell / Mason and Powell / Hyde cable car. Not very much around but check out the cafe under Grace Cathedral and Caffe Centro on the corner of California and Powell for cheap coffee / breakfast.Room - Great size, great view, comfy bed, great black out curtains, dreadful shower!Hotel facilities - spa was amazing and you can get the lift from your floor. Busy at the weekend. Hotel restaurant was dark and so expensive we didn't have dinner there. Had breakfast there once - it was ok but I wouldn't be rushing to eat there again.All in all we really enjoyed our stay and would definitely return now we know the area better."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.7458926615553121,
        "helpful_class": 1,
        "review_text": "Nice place, pleasant staff. Has a pool but no tub or anything. Beds were kind of hard but that's really my only complaint. Lots of cool shops and restaurants nearby. They also have baggage storage you can use even after you check out."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 11,
        "expertise": 0.002559858766412,
        "user_cities_visited": 15,
        "review_days": 0.07886089813800601,
        "helpful_class": 2,
        "review_text": "Just stayed weekend with my daughter. Most of our experience was excellent, but the service was far from consistent.  Long wait for our room, the vanity light bulb was burned out to witch the maid responded \"most people don't use\". I had to ask that she address. The engineer who came was so curtious he even brought me ice!! Waitress in the bar is fantastic. But there was a guy using extremely offensive language and appeared to be with hookers that is something you would not expect at the Ritz. We left it was so unpleasant. And last, the shuttle service was inconsistent. When available they were beyond great. The hotel, facilities and location are spectacular.  Would give very good rating but the number of inconsistencies were too great."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.496714129244249,
        "helpful_class": 0,
        "review_text": "My family loved this hotel. Everything was clean and the separation of areas was ideal given we were all in a room with kids.The hotel staff was very friendly and offered vouchers to their sister hotel for pool usage.Only downside is cost of parking....$46 per day."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 19,
        "expertise": 0.001630098742762,
        "user_cities_visited": 22,
        "review_days": 0.028477546549835003,
        "helpful_class": 0,
        "review_text": "Cute little spot tucked away from busy Collins Avenue. We had some issues with dirty linens and towels but once we notified management they immediately replaced them. I did not find the hotel to be plush and sophisticated but adequate and comfortable for our three night stay."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 16,
        "expertise": 0.0032669861692780004,
        "user_cities_visited": 9,
        "review_days": 0.9841182913472071,
        "helpful_class": 0,
        "review_text": "I have stayed at Hilton chain hotels in many different cities, this is my first poor experience. I stayed during a major IT conference so the hotel was booked to capacity, and I paid a much higher rate than the normal rate (which I understood would be the case no matter where I stayed). My room was a tiny triangle shaped room tucked in behind the elevators. (3 of my co-workers booked the same rate and had rooms double the size of mine - and paid the same nightly rate). The room literally shakes and it sounds like a rollar coaster is going by every time the elevators go by. It was very difficult to sleep at night because of this. Since the hotel was fully booked, there was no option to get a different room.The one evening I was in a rush, I ordered room service while I was chatting with my family on the phone. I ordered 6 chicken wings. I signed the bill and assigned a tip since there was a tip box. Upon looking at the receipt later I realized there is not only a tip within the bill but also a service fee. I paid 27 USD for 6 chicken wings. The fees are insane, and when I looked at the menu it says nothing about these two fees being added to any room service order.General things about why I would not book here besides the items I've mentioned - the neighbourhood is not ideal.. I did not feel safe walking without my group. There are limited amenities (no hot-tub, sauna, pool). The rooms are extremely dated, my tub did not work. And the walls are quite thing as I mentioned above. For paying the rate we paid we felt like we were in a 2 start hotel.Lastly, the hotel pre-authorized my card for 2500$ on the date of my arrival (Nov 18th). Instead of releasing the hold and putting the charge through, the hotel charged me another 2500$. Over two weeks later my card is still out double what the charge was for my stay. I have called multiple times and no one can help me with this.Over-all a negative, disappointing experience start to finish."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 200,
        "review_days": 0.262322015334063,
        "helpful_class": 0,
        "review_text": "Really impressed, very friendly and helpful staff. The location is great, despite this the room was really quiet (20th floor). The room was also very spacious with a sofa bed, desk, fridge, microwave and large countertop with coffee machine, meeting the needs from the solo business traveller through to a family. Also had a pretty deep bath by American standards (I'm a Brit, we likes ours deeper) so that's a big thumbs up from me. No hesitation in arranging to stay here again in the future. Oh and if you're concerned about the parking mentioned in other reviews, there's nothing inconsistent here with Chicago hotel parking in general. The hotel website is clear about what's available, if you don't like that then just search for pre-book alternatives ahead of time."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 9,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.7710843373493971,
        "helpful_class": 2,
        "review_text": "Well we\u2019ve stayed at the Modern many times over the years.  One of our favorites off the strip and feel well taken care of.    But not happy with the new resort fee tagged on to the room for WiFi,  coffee pods in  the room-and other things that should be standard for a place like this.  When I\u2019m paying over $200 a night should I have to pay for a warm towel when I check in?   Actually the coffee you offered in the lobby years ago as a compliment was much better than coffee pods.Also...please give people the option to have more than a thin bed covering to sleep in.   Have maybe an extra blanket in the room.  Need some weight on more than a sheet."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 14,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 26,
        "review_days": 0.701533406352683,
        "helpful_class": 0,
        "review_text": "I stayed at the Palms for 1 night in the Ivory Tower after a long day of traveling. I was extremely pleased at the level of customer service I received as soon as I pulled up. A young Asian valet worker made sure I was taken care of and had the bellhop take my bags. Everytime I neeed something from the front desk they were eager to do whatever I needed. The room was very nice on the 9th floor facing the street. Very nice and I would recommend this hotel."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.542168674698795,
        "helpful_class": 0,
        "review_text": "Highly recommend this hotel. Great location. Great staff. Nice platinum SPG upgrade. Really impressed with Frank (concierge)  - friendly, warm, and knowledgeable. Keep up the great work in delighting guests. Can't wait to come back!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 17,
        "expertise": 0.0018090421314360002,
        "user_cities_visited": 75,
        "review_days": 0.033406352683461,
        "helpful_class": 1,
        "review_text": "I recently had the pleasure of visiting Chicago for the first time for a work conference and stayed at the W Lakeshore.  I was quite impressed with the level of service provided - I spoke to lots of staff members from the welcome desk, to a server in the restaurant and everywhere in between.  They were all very accommodating and pleasant.  I loved the location of the hotel as well - the view of the pier and lake was amazing and while we were close to the action, we also felt a bit secluded - in a good way!  I'm looking forward to visting again when it's warm and enjoying all that the city and this hotel has to offer!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 13,
        "review_days": 0.6982475355969331,
        "helpful_class": 0,
        "review_text": "Great service, concierge floor breakfast is delicious, room was very nice, toiletries were high quality. Nightly rate was reasonable. Walking distance to all of the key sites. Helpful hint- Reserved parking around the corner was $30 for the weekend vs $40 per night at the hotel. Would definitely return."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 3,
        "expertise": 0.000305795936381,
        "user_cities_visited": 51,
        "review_days": 0.19550930996714103,
        "helpful_class": 0,
        "review_text": "we stayed in a 1 bedroom villa with a couch bed fully furnished with a full kitchen we stayed in the newer building with views  to the strip this was a great location central to everything on the strip"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.740416210295728,
        "helpful_class": 0,
        "review_text": "The resort has many of the necessities that you want when away from home.  the resort has an updated look and the suites are very nice.  Since it is in Las Vegas, not having to pay for parking was an added benefit,"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 17,
        "expertise": 0.005784902507841001,
        "user_cities_visited": 48,
        "review_days": 0.723986856516977,
        "helpful_class": 1,
        "review_text": "Beautiful Hotel inside and out. If your looking for a luxury experience be sure stay here.Lobby is quite large with plenty of seating and cozy nooks. Bell staff at the ready and super attentive. Check in was a breeze with well informed staff and smiling faces. Didn't have time to check out Ruth Chris but the bar was teaming with happy campers. Probably due to Marc and Joshua. Nice guys.Room was GREAT. I'm picky about my room. Housekeeping did not disappoint!Comfy beds and fresh linens. Big spacious bathroom with separate soaking tub and  shower stall. All Spotless. Check out was under 5 minutes. We stayed on the 21st floor with a lovely view."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 9,
        "review_days": 0.002738225629791,
        "helpful_class": 1,
        "review_text": "You need to stay here.We stayed here for a long weekend - highly recommend it. Gorgeous atmosphere, great location, impeccable food/bar.We've stayed at the Four Seasons in Georgetown - the Jefferson is comparable, at a much lower price.It's a few blocks north of the White House, and is a 5 minute cab ride from Georgetown.Quill (the hotel bar) is fantastic - classic piano bar with amazing cocktails and atmosphere.Maid service was the only minor hiccup (there was a rumpled tissue under the TV stand). Really minor though - everything else was perfect.Separately, if you have American Express, the Fine Hotels and Resorts program (for Platinum card holders) is great - $100 credit, room upgrade, and free breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.733844468784227,
        "helpful_class": 1,
        "review_text": "Staff were all friendly and help full.However, our room No 927 was very noisy at all times due to its location near the hotels main air- conditioning equipment. If I were to stay again I would definitely not accept this or any other 9th floor room."
    },
    {
        "user_review_posted": 230,
        "user_total_helpful_votes": 116,
        "expertise": 0.002338221819245,
        "user_cities_visited": 162,
        "review_days": 0.032311062431544,
        "helpful_class": 1,
        "review_text": "We stayed in a one bedroom unit with a full kitchen and as usual with Marriott, everything was clean and comfortable and there was lots of space. Love the beds at Marriott, always so comfortable I can so easily fall asleep. The location was very convenient and close to the strip. I stayed in the older building that had not been renovated yet but it overlooked the strip (although when I initially checked in I was told I would be getting a renovated unit that did not overlook the strip) and it was still nice and very quiet and seemed well insulated. The staff were all very friendly.Only two minor things that got to me. The water pressure of the shower pressure was quite low and there was no room safe.Otherwise had and great time there and will definitely stay there the next time I am in town. There is a large complex (Planet Hollywood) across the street and they have everything you need, restaurants, shopping, convenience( yeah ABC stores) and drug store."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.026286966046002003,
        "helpful_class": 0,
        "review_text": "The Parker Guest House is an oasis in the heart of San Francisco.  Between 2 houses is neslted a courtyard worth hanging out in for hours.  Flowering plants, coffee and breakfast, plenty of comfortable seating, it did not feel that we were on the streets of SF."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 45,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 49,
        "review_days": 0.06790799561883801,
        "helpful_class": 2,
        "review_text": "Odd looking in the pictures, this pink palace is full of character and a fantastic hotel. The location on Waikiki beach is superb and the beach just out in front of the lobby/bar is incredible - probably the best in the area.The hotel is set back from the road so it is very quiet and secluded feeling, which is amazing considering it is so close to the shopping areas. Walking distance to a wide range of restaurants and shops, this is the perfect spot if you are staying in the Waikiki area.The rooms are in keeping with the hotel, quirky and with character but without compromising on the comfort.I would definitely recommend this hotel to anyone wanting to stay in the area."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 44,
        "expertise": 0.004636679049125,
        "user_cities_visited": 82,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "My husband and I stayed at Club Quarters San Fran for 6 nights. Checking in was a breeze & staff were very efficient and helpful.Our room - whilst small was quite adequate for what we needed. Bed comfortable, pillows lovely, shower great.Love the idea of the filtered water machines in every floor.... and that they supply the plastic bottles.Also the washing machines and dryers were free and they supplied washing detergent as well.The staff went out of their way to help.Best thing of all ... they have happy hour from 5pm to 6pm.Thoroughly recommend staying here!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 25,
        "expertise": 0.0017286402589280002,
        "user_cities_visited": 31,
        "review_days": 0.159364731653888,
        "helpful_class": 0,
        "review_text": "Although the hotel is in River North, not the best location compared to many other hotels. The standard room was VERY VERY tiny. Lobby was nice and staff was friendly but standard room was very small. Got a good deal on it, but not my favorite hotel downtown"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.705366922234392,
        "helpful_class": 1,
        "review_text": "I arrived in the early hours to find nobody at the front desk. The quality of the room was not great for the $300+ per night tariff. At check out, I was billed $50 more than quoted when I reserved online via the Hilton website. Really not good enough!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 8,
        "review_days": 0.7787513691128151,
        "helpful_class": 0,
        "review_text": "Just loved everything about the Oberoi. The service was just outstanding. I went to the pool and was instantly given a bottle of water. then during my 1 hour at the pool I also received a cold towel and offered more water. had an amazing massage - would absolutely recommend visiting the spa. they also offer free yoga in the evenings - unfortunately I didn't bring my yoga gear!!  The breakfast offering was one of the best I have had - on the first day the waiter explains all options available - so many choices! Very close to the Dubai Mall and the hotel offers a shuttle service. I would definitely recommend and stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.040525739320920004,
        "helpful_class": 1,
        "review_text": "Hyatt was great but our last night we called the guest services in dire need of a toothpick! The girl was very rude as if I should be ashamed of such a request! She quickly sent me to room service, again I was rudely told they have no toothpicks! Needless to say.... My son lived without the toothpick! I was surprised they were so rude! Other than that it was a great trip!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 9,
        "review_days": 0.187842278203723,
        "helpful_class": 0,
        "review_text": "When visiting Las Vegas you should take a side trip to the Silverton Casino. It offers a friendly down-home type atmosphere with all the usual Vegas amenities, but with a big dash of WELCOME. The sports book includes horse race track action and we found the slots to be very friendly overall."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 61,
        "expertise": 0.002020230885797,
        "user_cities_visited": 50,
        "review_days": 0.11117196056955,
        "helpful_class": 1,
        "review_text": "Just came back from a one nighter in Seattle and stayed at the Inn.  This hotel is well situated, clean and provide excellent customer service.  Desk staff are pleasant, informative and efficient.Our room was large and equipped with a small fridge, coffee maker,small sink, microwave and free popcorn!Located 5-10 minutes walk from  the Space Needle.Downstairs you will find a business center, internet access, exercise room and a Starbucks coffee shop and inside parking (18$/night).For breakfast, I strongly recommend walking one block toward Queen Ann North to the Mecca Cafe, a excellent meal awaits you."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 27,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 76,
        "review_days": 0.170317634173055,
        "helpful_class": 1,
        "review_text": "We (2 adults,3 yr old and baby) stayed here for 4 nights in a 1 bedroom kitchenette suite on the 11th floor.Pros: we could see ocean glimpses which was nice but the balcony was so tiny we couldn't sit out there (street side room,the rooms facing the pool look to have bigger balconies). Noise wasn't really an issue,minimal street noise despite room location.we found the configuration good with 2 young kids as we could sit up at night after they were in bed and the kitchenette enabled us to prepare basic meals (fridge, microwave, hotplate and basic utensils). There is a food pantry grocer right across the street that has everything you could need for self catering, we were surprised at how pricey it was for many things though ie expect to pay around 6 us dollars for a loaf of bread.that's waikiki though!the room,though a bit dated, was fine for our needs and was very clean and housekeeping did a good job.an easy 5-10 minute stroll to the beach and main shopping area, this is a great location without paying the crazy prices for beachfront hotels. They give you a handy little beach bag as part of your resort fee too.staff were good, friendly and happy to help.Cons: not many for the price relative to everything else in waikiki.the pool was always pretty cold as it gets no sun, but fine for a quick swim.there is no rack or line to hang up any wet clothes in your room which was a bit annoying after beach outings.Overall we had a good stay and for the price this is a good 3 star place that suits families or similar who want self contained accommodation on a medium budget, who want to be in a good location but happy to not be right on the beach.we'd stay again if we return to waikiki. I'd give it 3-4 stars :-)"
    },
    {
        "user_review_posted": 560,
        "user_total_helpful_votes": 181,
        "expertise": 0.0014588357686660001,
        "user_cities_visited": 288,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "The group the hubs was in town with booked a block of rooms at this hotel as they were doing business at the Capitol and the proximity cannot be beat (and Union Station right there as well). The lobby bar is nice and decent selection of drinks. Rooms nice enough. Found the staff to be not so terribly service oriented, especially in a tense situation. The attitude was \"oh well, that's policy\". For this reason alone I would not choose to stay there again unless forced to due to the group booking for business purposes."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 3,
        "review_days": 0.262322015334063,
        "helpful_class": 1,
        "review_text": "I checked in to Four Points on 22 April. They charged me 600 AED saying its a safety deposit. ( guess they thought I would raid the minibar and room service and run away). Upon checkout I paid my bill of 405. They said the remaining amount would be returned to me within 24 hours. It is now more than 48 hours, the money is not returned, no one returns my numerous calls to the hotel or my emails.Feels like a scam as I have stayed in several three star hotels 4 stars 5 stars and NO one charges you extra and then makes you chase them to get your OWN money back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10514786418400801,
        "helpful_class": 0,
        "review_text": "Came to SF with my boyfriend for his birthday. He loved the room- I didn't so much. I appreciated the cleanliness and location of the hotel. Just a few short blocks from union square. Staff was friendly and helpful. I got more of an apartment feel rather than a hotel room (which he liked). Make sure when booking to get a room with an attached bathroom! If not your sharing a tiny stand up shower in a closet with about 20 other guests on the floor. The room did get a bit nosiey at night - I'm a heavy sleeper and also from New York so I'm used to it, but if you're a light sleeper this could be a problem. Overall the stay was plesant. Personally I prefer larger company hotels so I don't see myself staying at this hotel again on our next visit. But if you're on a budget this is a solid find.Hope this helps!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 51,
        "expertise": 0.008732523131728,
        "user_cities_visited": 43,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "What a privilege to stay in this beautiful, historic hotel perfectly situated on one of the world's most beautiful, iconic beaches.  I usually stay on the Big Island or Kauai, because I prefer much quieter settings.  But, this gem-of-a-hotel felt like a sanctuary in Waikiki that has preserves much of the relaxed feel of \u201cpre-1970's Hawaii.\"  From the moment the staff greeted us with the spirit of Aloha and fresh leis at the entrance, to the mature tropical gardens, to the excellent Mai Tai\u2019s and drop dead gorgeous view from the beach-side bar, this hotel was truly a pleasure.  Michael Crosby at the front desk deserves a HUGE thank you for upgrading my family to one of the most beautiful rooms in the hotel (due to an unfortunate experience with a non-stop chain smoker who resided next to our original room)  What a special treat we will ALWAYS remember.  Thank you Mr. Crosby!  A few hotel tips:  If you want a front row seat on the beach, you need to reserve your chairs/umbrella when the beach desk opens at 7am, but it will be yours all day (for a fee, of course)  Also, the Mailani Tower rooms are more expensive, but also include daily breakfast and generous evening appetizers and beer/wine.  Last, you can use the pool(s) at the Sheraton next door, which greatly expand the overall experience (as the Royal Hawaiian\u2019s pool is unimpressive.)  The only complaint I had was that I would have appreciated more variety (and more tropical fruit) served in the Mailani Lounge.  But, other than that, I had a wonderful experience and highly recommend this hotel."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 18,
        "expertise": 0.002074368310713,
        "user_cities_visited": 24,
        "review_days": 0.7836801752464401,
        "helpful_class": 1,
        "review_text": "LOVED our week-long stay at the River Inn.  From the time we arrived at the curb until we left we felt appreciated and well cared for.  The front desk staff, Ty, Sharon, and Liz, made check-in easy. They also provided much information and always greeted us with smiles and personal acknowledgements.  Even the housekeeping staff was friendly. For example, we received a Happy Thanksgiving note from our housekeeper, Marta.We stayed in a Potomac View Suite.  It had views of the river and Georgetown and was spacious with separate living and sleeping areas along with a well-equipped kitchen.  The furnishings were quite nice and the rooms are currently being updated so they should be even better in the near future.The location was excellent.  It\u2019s on a quiet residential street but the Metro station is 3 blocks away and there are Trader Joe\u2019s and Whole Foods stores nearby.  It\u2019s near George Washington University and it\u2019s also an easy walk to the Kennedy Center. The only problem we encountered was the lack of affordable self-park locations in the neighborhood. Valet parking is available for an additional charge.We enjoyed the restaurant, Dish+Drinks. In fact, we discovered the restaurant several years ago and, because of it, we investigated staying at the hotel.The River Inn is dog-friendly, a must for us.  Our two pups received lots of love and attention from the staff.  The neighborhood is good for dog walking and there\u2019s a dog park just behind the hotel. Non-pet people shouldn\u2019t have an issue either.  Only certain floors are open to  pets.  The others are pet-free.I recommend The River Inn. We certainly plan to return."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 36,
        "expertise": 0.0016730955871250002,
        "user_cities_visited": 39,
        "review_days": 0.5290251916757941,
        "helpful_class": 1,
        "review_text": "Hotel is well located only 2mins walk from union square. Staff are very friendly, welcoming and helpful. Room was not very big, but was very nice, having nespresso machine for an early espresso was great. We didn't use it, as out so long each day, but bar looked great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "Tee and his team provided excellent services during our 2 and 1/2 day meeting.  The facility was setup exactly as requested, meals and snacks were incredible, and staff were never out of reach for any questions or last minute requests.  We also stayed at the hotel and enjoyed luxurious rooms.  All participants were extremely satisfied with this venue and we hope to return for both business and pleasure."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.522453450164293,
        "helpful_class": 0,
        "review_text": "We have just returned after a 10 night stay at the Embassy Suites from the start at check in  we enjoyed the refreshing drink, to the free upgrade and exceptional staff service was fantastic, we enjoyed the daily breakfast and the evening Managers reception, our room was a 1 bedroom with a pull out bed which suited us as a family of 3, our housekeeper was very friendly and always greeted us each morning.  The location is very central to the beach, bus lines, the city centre, and restaurants.  The Embassy Suites exceeded our expectations in every way and we look forward to coming back. Mahalo"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 9,
        "expertise": 0.0006178969436160001,
        "user_cities_visited": 17,
        "review_days": 0.91894852135816,
        "helpful_class": 1,
        "review_text": "I was very satisfied with my stay here!  It was clean, the staff were very friendly and helpful.  Everyone was quick to offer many local attractions I should not miss seeing.The best part for me was it was safe and within walking distance to everything!  I would stay there again and would recommend it."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 9,
        "expertise": 0.001174783054565,
        "user_cities_visited": 17,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "Great location.An excellent check-in experience. I love how they treat the guest (no lines), pro-actively reaching out & creating the best guest experience. Plus offering Rose water with lime - I think this small act has long lasting memories of check-in.The rooms are somehow OK, my expectation was some kind of differentiation/uniqueness but it's the same. The room amenities need improvement (Shaving kit are defaults in most of the hotels) - its' missing in TAJ Dubai, when I asked room boy, he said you have to call room service to get one. Taj Dubai, please look into this, business guests are busy in the morning.The breakfast needs a lot of variety, unfortunately this is below expectation (an example, peeling of the fruits should not be left for guests - My recommendations is to make better experience for fruits selection - Dont expect guests to peel off watermelon or other fruits skin).The restaurant & coffee shop has good ambience with a very pleasant staff."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 18,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 24,
        "review_days": 0.35049288061336203,
        "helpful_class": 1,
        "review_text": "Stayed here for 4 nights in 2013. Great location, wonderful staff, lovely breakfast, incredibly clean rooms. Would I return? I plan to next year. Can't wait. Oh, I can't wait to revisit the Sky Bar at the LeBua hotel either. Lovely bar for a drink or two before you head out for dinner and a lovely roof top pool for a lazy day in."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 2,
        "review_days": 0.19112814895947403,
        "helpful_class": 0,
        "review_text": "Staff at the Hampton Summerlin go above and beyond to make your stay an excellent experience.  Check in and out are extremely easy and efficient. Rooms are very clean and the beds very comfortable. The location is easy to get to and it is located in a good area."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.309967141292442,
        "helpful_class": 1,
        "review_text": "I visited this hotel and a part of my business trip. The place is good but some rooms really have a very high noise because of the traffic. Also the AC makes too much of noise. Otherwise the rooms are very clean and comfortable. Service is good too. I would recommend this for short stay"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 7,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 316,
        "review_days": 0.17743702081051402,
        "helpful_class": 1,
        "review_text": "Definitively the uglyest place I've ever been.  Our so-called King room was a tiny, filthy room with poor furniture, old and chipped. The toilette was small and uncomfortable with a nice cockroach waiting for us. The wooden floor was missing in some spots. The Guy At reception , a certain Muzio, was unpolite and rude, refusing to help in Any Way...U can go If U want, I dont care...u can be sure I will never come back!!!!They call It hotel... It is only a hostel At a hotel Price."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 16,
        "expertise": 0.001655081098973,
        "user_cities_visited": 25,
        "review_days": 0.8696604600219051,
        "helpful_class": 0,
        "review_text": "I\u2019ve been going to Vegas for years and I usually stay at the Monte Carlo.  This year it was time to try out the Park at MGM.  I loved Monte Carlo and had a pleasant experience this time.  Felt like an upgraded modern Monte Carlo.  Great food places.  Italy place was amazing.  Rooms were nice and clean.  I had a small couch in the room next to the window. Fabulous view looking out into Vegas.  I could have used a small fridge for food leftovers and cold drinks though.  Overall , I had a very good experience at my new spot"
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 29,
        "expertise": 0.0011695906432740001,
        "user_cities_visited": 599,
        "review_days": 0.7168674698795181,
        "helpful_class": 0,
        "review_text": "While they don't have a spa or a pool, they do have very nice rooms and great employees.  I had 2 instances where I needed some help and both times the operator said \"I will stay on the line till we remedy this\".  You actually get real glass to drink out of in the rooms and a real coffee machine which most Vegas Hotels do not provide.It's not a huge hotel, so the personal service is very good.They actually have roulette at $2 a crack with 50 cent chips.Valet people could not have been nicer too. One block away from the Fremont experience that you have to visit at least one evening.  Overall, I would  stay there again without hesitation."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.45618838992332905,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay here. It was a totally different style hotel- cool decor, nice staff and the coffee freshly delivered in the morning was a major plus! The hotel is well located for site seeing and the bakery next door provides a quick breakfast before your daily adventure."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 33,
        "expertise": 0.006298135275295,
        "user_cities_visited": 255,
        "review_days": 0.256845564074479,
        "helpful_class": 0,
        "review_text": "We stayed for 4 days in Hyatt Place National Mall. Really good hotel in all aspects - location, quality of sleeping, food, staff professionalism.. Brand new and this aspect brings added quality. Everything is new and in excellent conditions.Really centrally located Hotel - very close to everything..Staff is really polite, professional and friendly.. There at the reception desk is one lady with name LOUBNA. She is good desk worker, very educated and able to answer all question on high level. Very polite, and I see her in the future on a higher position in Hayatt because she is really very compentent.If you want to stay in a good hotel in DC, this is one.. We were luck to book a room with some 45% discount, and overal price of 800 dollars for 4 night stay.. is for us good.."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 58,
        "expertise": 0.004744565817058,
        "user_cities_visited": 76,
        "review_days": 0.22398685651697703,
        "helpful_class": 1,
        "review_text": "The hotel is ideally located and has many good cafes and restaurants nearby - the staff are able to make great recommendations so I encourage you to ask them where to eat if you're unsure. Rooms very comfortable and spacious. I love that the hotel is so environmentally aware. I also love the hairdryer which was so much better than the pathetic dryers most hotels have! Definitely recommend this hotel."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 17,
        "expertise": 0.0017237363149310001,
        "user_cities_visited": 45,
        "review_days": 0.004928806133625001,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for two nights, and had an OK experience. The hotel is right in the midst of the most vibrant part of Bangkok, it is quite luxurious (a private 2 person jaccuzi!) and the staff is generally friendly and helpful, yet I don't think I will ever return. The reason for this is the weird room layout - the room does not have a wall that separates the bathroom from the bedroom. Nice, because it draws visual attention to the rather large bathtub, but the downside of this is that the toilet is not located in a separate room either. There is a shower curtain there that you can close but that does absolutely nothing to ... er... mute certain sounds. I don't think I will ever reach that level of comfort where I can go to the loo in front of my significant other - so we both ended up using the bathroom near the pool on the top floor. So even though both the service and the location were good, I don't think I will ever return again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 7,
        "review_days": 0.789156626506024,
        "helpful_class": 0,
        "review_text": "We've stayed here several times over the past 10 years because if its great proximity to shopping (the Emporium and Union Sqaure) and museums and their welcoming staff. We've also stayed nearby at the St. Regis and the W but because of disappointments with the St. Regis (thanks for letting us know in advance about the housekeeping strike, NOT) and the overall wear and tear of the nearby W, we prefer the Intercontinental. The public spaces of the Intercontinental appear to be maintained very well. The rooms are large for SF, laid out well and are always a peaceful sanctuary after a day of sightseeing or shopping when you just want to order room service and watch TV. We've never run into loud, staggering groups of weekenders in our hallway like other hotels.The employees must be happy since we've seen the same faces over the past 10 years. The door men, the front desk staff and concierge are impeccable, especially J.D. whose knowledge of the city is invaluable and he always remembers us even when it's been a gap of a few years. Basically, this will continue to be our \"go to\" hotel for San Francisco because they always deliver a quality experience."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 34,
        "expertise": 0.0031909963588210005,
        "user_cities_visited": 36,
        "review_days": 0.352683461117196,
        "helpful_class": 0,
        "review_text": "from oberoi you can expect the best - but we got more than the best:our luggage did not arrive in DXB - the OBEROI gave us fresh cloth - THANK YOU, incrediblethe breakfast buffet - it was an amazing culinaryt experience -inteligent & comfortable room (plugs, lights)thank you for all the details from the smile when arriving up to the very attentive staff at the breakfast"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 83,
        "expertise": 0.0049903837693110005,
        "user_cities_visited": 86,
        "review_days": 0.40251916757940803,
        "helpful_class": 1,
        "review_text": "We stayed at the hotel during our visit to San Francisco.  A great hotel with lots of activities to do at the hotel as well as being within walking distance to the historic Fishermans wharf district.  Also can walk to Pier 39 from the hotel.  Lots of activities at the hotel for kids."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 13,
        "review_days": 0.0043811610076670005,
        "helpful_class": 1,
        "review_text": "During the winter this hotel was awesome. Really cozy bed, a small room but fit our 3 luggages, the best views are the rooms ending with 05. You can see the union square. They offer water in the lobby, some cookies and pop corn also! The downside is having no parking space. But they have a service that u can pay 39 dollars and they park your car. Or u can pay 29 and park yourself. We parked at a public parking that charged 1 dollar per our after 8pm I think. During the day we were always out so didn't need much parking near the hotel. They were always helping when needed. The walls are a little thin so u can hear the neighbors sometimes.But having said that, I would stay there again."
    },
    {
        "user_review_posted": 185,
        "user_total_helpful_votes": 61,
        "expertise": 0.001490467627508,
        "user_cities_visited": 23,
        "review_days": 0.11171960569550901,
        "helpful_class": 0,
        "review_text": "Even though the prices might not make it seem like a budget hotel, compared to some of the other grander hotels in Waikiki, and it's location away from the beach, this is not one of the marquis hotels in Waikiki for sure. But it's a clean place to stay with comfortable rooms for those that can't afford to stay on the main strip of Waikiki. The beach is a short walk down the street."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 107,
        "expertise": 0.004113033516962,
        "user_cities_visited": 494,
        "review_days": 0.49123767798466506,
        "helpful_class": 0,
        "review_text": "Comfortable and decent amenities. Big bed with clean room and well maintained public areas. Had a warm greeting and enjoyed the friendly staff. Excellent service and a big thank you to Khun Araya, Kate, Toom and Eimo!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 10,
        "expertise": 0.002745487470062,
        "user_cities_visited": 11,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "We had an incredible stay at The Marker over the weekend that wasn't even thwarted by a 3 hour stint at the ER on a Saturday night.  The entire staff is extremely friendly, helpful, and accommodating. We had a lovely, spacious suite on the 5th floor, which was very clean and comfortable. Wifi worked perfectly. The location is great, and in walking distance to Union Square and lots of great restaurants. No complaints! I look forward to my next stay, which hopefully won't involve a trip to St Francis."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.7907995618838991,
        "helpful_class": 1,
        "review_text": "This hotel was the best ever, I was kind of uneasy about the shared bathroom but it was great, no problem, the setup was great, never had to wait for an empty bathroom.  The hotel had so much character, we just loved it. Very close to Fisherman\u2019s Wharf, Pier 38, Lombard st, all walking distance.  Hotel was located in a safe, great location and they gave a discount on parking."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 14,
        "expertise": 0.002317113538563,
        "user_cities_visited": 41,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "The Handlery was an wonderful place to stay.  I was traveling with someone that can be difficult and has some allergies.  I made requests for specific things and our needs were met.  The room was fully appointed, clean and stocked with everything you would need to stay for a few days.  I will stay there again and recommend it to my friends.  The only downside was checking in at one building and valet is at another building.  Although this was odd, the employees were amazing and gracious.  Thank you for making a hard trip wonderful!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 125,
        "expertise": 0.004905058529686,
        "user_cities_visited": 83,
        "review_days": 0.35870755750273803,
        "helpful_class": 0,
        "review_text": "Well, the highest compliment is that local Honolulu residents booked me at this hotel saying that it is central to everything.  In a way, they were right.  The large shopping mall with high end stores is a parking lot away and there is also a huge food court and maybe the biggest japanese food court in Hawaii within two blocks.  Walk up front and there is the beach a short distance away.The room was clean, with coffee maker, microwave and refrigerator for the tourist with leftovers.  A balcony adjoining the room gave a panoramic view of Honolulu.  Room was medium sized.  A pool and gym are in the building.  Free wifi.  My Honolulu friend recommends the dim sum place on the third floor."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 11,
        "review_days": 0.972070098576122,
        "helpful_class": 1,
        "review_text": "Stayed here 2 nights before travelling to Chang Mai. We were given a warm welcome and the check in process was easy and quick. The room wasn\u2019t ready until 2pm so we grabbed lunch at a restaurant nearby. The room was clean and spacious, there\u2019s a jacuzzi in the the bathroom/room (only a curtain separates the two areas) which is amazing, such a treat after a long day sightseeing. We used the pool late afternoon and loved it, right temperature and vibe. Breakfast was great, a mix of thai and continental. Staff is always friendly and ready to help. Location is perfect, far from noisy roads, but near enough so that you can walk there - Khaosan Road is less than 10min walk.Would stay here again :)"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.002190580503833,
        "helpful_class": 0,
        "review_text": "Let me start with the positives: good location, nice size rooms, overall a clean hotel, room attendants are especially thorough and do a wonderful job at turning the room.Be aware the hotel includes a mandatory \"resort fee\" at check-in!  I can justify a resort fee if the hotel is an actual resort but I don't think the Aston Waikiki is anywhere close to being a resort!!  The resort fee includes: breakfast, wifi, gym. Please be warned, the breakfast is not great, box cereal, cut fruit and a few pastries which usual run if you're not down by 7am. The wifi is spotty better off using your data plan. And I've seen bigger and better gym facilities at some apartment buildings.Check-in is painfully slow, be prepared to wait in very Long lines!!  Either they need to schedule more check-in agents especially during high season or need to provide efficient check-in training to staff. And check-in is 3pm, whether they have available rooms or not!!  Be prepared to wait till after 3pm for a room. You will see families hanging around the small pool in the lobby with luggage waiting for rooms for most of the day.Worst of all, for a hotel that categorizes itself as a resort, the Aston Waikiki does NOT provide hospitality rooms for their guests to use after check-out. Clearly they need to take a tip from other 4-star resorts/hotels in the Waikiki area on providing hospitality amenities for their customers with late night outbound flights. You would think this would be included in the \"resort fee\".  I even spoke with the manager on duty who could not even give me a clear explanation as to why this is the case for a supposed 4 star resort!!  So I asked where I could freshen up and she pointed me to the outdoor showers by the pool with no running hot/warm water!!  I asked if maybe I could shower in the gym, in private, with warm water? But guess what...the gym does NOT have showers!  Really..and this is suppose to be a 4 star resort??Do yourself and your family a favor and book somewhere else with better amenities and much better customer service.  I was expecting a little more from Aston Waikiki but I was disappointed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.7973713033953991,
        "helpful_class": 1,
        "review_text": "Special Thanks for hotel staff \u201cMr. SOMCHAI \u201c!!I was traveled from Hua Hin to Bangkok on 24th Dec 2018. Unfortunately , I found my phone was lost during the transit.Lucky we got the assistance from Centara Grand at Centralworld\u2018s staff, helped me to call my phone and get it back from Hua Hin.Appreciated for their professional and kindness help.This is my 2nd time to visit Centara Grand at Centralworld hotel. The room is clean and tidy with nice services.Also I would recommend the Red sky bar, the view is amazing with great DJ music. I will visit it again for sure."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 6,
        "review_days": 0.976998904709748,
        "helpful_class": 0,
        "review_text": "We arrived at the hotel early (930am) and waited hours for a room. The 1st room we got was 2 queen and we had asked for a king. Also, the a/c was blowing warm air. The 2nd room had stains in 2 spots on the sheets - I refuse to sleep in a room that has not been adequately cleaned. Finally, around 430pm, we got the 3rd room that had a queen bed and althought the a/c was not blowing cold air consistently we decided to keep that room and avoid another hours long delay.On Sunday morning, we went to Eataly for breakfast. At the pastry counter my husband pointed to a pastry and said \"I want these right here\" and the tall, burly gentleman behind the counter smartly replied \"These? What do you mean by these? What are these?\" This response was rude and uncalled for. I complained to another employee and she apologized and offered to give us free coffee if we returned by 230pm. We did not return to the pastry counter that day - I didnt want to run the risk of being insulted again.On our last day at your hotel, Monday, my husband had purchased a couples massage for he and myself for my birthday. I had been looking forward to this trip, the stay at your remodeled hotel, and a visit to your spa for months and it was an awful experience. As we stood at the spa register waiting to get checked in I noticed a young lady at the 2nd counter next to us. She was being helped by a female employee. I noticed they were speaking and then the young lady's expression changed to one of someone who was visibly upset. Your employee had no reaction nor compassion. As the young lady walked away and out of the spa I literally heard her sobbing. My heart sank. I was then told by the same female employee that I needed to follow her. I asked her \"was that young lady cyring?\" and she replied who and I said the young lady who just left in tears. She replied \"oh do you now her?\" I told her I did not. Honestly it didnt matter. A person should never leave a spa in tears. I was abruptly took me into the \"womens\" area and started rattling off the different amenity locations. Twice I tried to interrupt her - I hadnt even had a chance to say anything to my husband before I was led back. Finally I told her to stop, that I hadnt even been allowed a chance to say bye to my husband or to even process what had just happened. She then called the other male employee and asked him to bring my husband back to the front of the spa so that I could speak to him. When I saw my husband I explained to him that I was upset after seeing this young lady leaving in tears and sobbing, that I felt so bad for her and although I didnt know what had happened between her and the employee I did not want to get a massage in a place that makes someone cry. I was stressed and almost at the point of tears myself. We talked to the manager who was very gracious and apologetic. He completely understood what my feelings were and even gave us drink vouchers to use while we waited to meet up with the other 3 couples we were traveling with. I have never been to a spa where someone was visibly upset. Nor have I ever been treated so cold or abrupt as I was with the female employee there."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 93,
        "review_days": 0.45947426067908,
        "helpful_class": 1,
        "review_text": "Property is fine, just don't ever buy the timeshare product because every few years Hilton will worsen the deal for you, be it ever increasing maintenance fees, poor conversion to Hilton Honors points which they devalue fairly often, increasing parking fees, or even a daily fee even if you use your \"points\".  Basically, they have all the control, and you're just there for the abuse."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 66,
        "expertise": 0.004467142699516,
        "user_cities_visited": 47,
        "review_days": 0.58762322015334,
        "helpful_class": 1,
        "review_text": "Okay I loved the modern. It reminded me of The W (anywhere in the world), the Standard in NYC or Hotel Icon in HK. The kinda cool, modern, nice smelling hotel that can seem intimidating but just gives such good service and makes for such a pleasurable stay!First of all, the location is good. It\u2019s 25min car ride to the airport, 10-15min walking distance to the Ala Moana Mall, across the road from Macdonalds and an ABC store. It\u2019s also next to the Pink Line trolley service stop at the next hotel which will get you to Waikiki Beach Walk though sometimes it\u2019s easier to just use LYFT or Uber.The rooms are large, nicely decorated and very pleasant to stay in in. Pool is nice but not meant for swimming. Service is pleasant, helpful and intelligent. Definitely better than the only other Honolulu hotel I had experience with!I will stay here again given a chance and the right budget!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 33,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 51,
        "review_days": 0.15553121577217902,
        "helpful_class": 0,
        "review_text": "If you want a nice little hotel with and old twist then this is for you. Massive comfy bed, shower not bad. No air con which we didnt need anyway. No extra plugs in the room. Only free plug was in the bathroom.....not great. Breakfast was good. Service was slow and no breakfast on a monday which i found very strange!! Great price for a little gem."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7081051478641841,
        "helpful_class": 0,
        "review_text": "It was super nosey throughout the night. Guests were running around banging doors and nothing was done. The room was updated, but was smaller than expected. Not worth the money paid for. I expected a different atmosphere"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6719605695509311,
        "helpful_class": 0,
        "review_text": "All staffs were very kind and I was satisfied with their service during our stay. Especially the room cleaness, parking servise and kitchen were much impressed. So I would like to stay here next time."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.5366922234392111,
        "helpful_class": 0,
        "review_text": "The Hotel it self speaks for itself !!! Old charming with renovated rooms!!! Which they make it reall good that they didnt take the historical feeling of it.. front desk roger is very good, he helped us check in and tried to check us in early which is okay coz there is alot of things to do in the grounds of the hotel.. so far so good!!! We are having a blast while making good memories in this hotel.. the pool are very nice.. highly recommended.. still have 5 days here and enjoying every bit of it.. thanks to the nice staff of royal hawaiian.. aloha !!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6867469879518071,
        "helpful_class": 1,
        "review_text": "My reservation was made directly with the hotel which I was paid a premium fee for a corner view room. Only to have the front desk agent charge me again a premium fee for a corner room after I showed him my original reservation.  Not mention the initial room the checked me into was dirty"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 188,
        "review_days": 0.5219058050383351,
        "helpful_class": 0,
        "review_text": "We really enjoyed staying at the Beacon. It's a traditional art deco building in South Beach, which was exactly what we were looking for. Very friendly staff and very clean hotel. The room was a bit cramped with 3 people, but that is to be expected in an older building. We walked to everything and enjoyed people watching. The only thing I didn't like was that we were asked if we wanted to eat at the restaurant every time we walked through the front door. If you choose to go to the restaurant,  warned, the 2 for 1 drinks are way too big and way too strong, and will almost certainly ensure you go straight to bed!! (And we ordered medium - not large!) Other than that, after the first day we needed more coffee in our room, but that is usually the case at every hotel. We would definitely stay here again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.27217962760131403,
        "helpful_class": 0,
        "review_text": "very friendly stuff, Comfortable room with a fresh renovated, and excellent views of the city from the window from a high floor. Unusual (never seen before), but the shower is very nice. Fast and chip taxi from lobby."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 5,
        "review_days": 0.27327491785323105,
        "helpful_class": 0,
        "review_text": "We've been going to this Marriott for years. They're almost through with some renovations and the property looks great. They're all the way down by 1st.The great thing about the property is its off the beaten path, yet still on the beach and very accessible to everything South Beach. The hoards of sun tan lotioned tourists are several blocks up.Rooms are clean, comfortable and modern. The restaurant and bar serve great food and drinks. And they're adding a couple of restaurants on site. A Starbucks is on the first floor street side too.The gym is sparse but adequate. The spa services are the same. But you're not going to South Beach to train for Mr. Universe. You're going for the food, drinks and nightlife. This Marriott is the perfect jumping off point."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 117,
        "review_days": 0.41182913472070104,
        "helpful_class": 2,
        "review_text": "The hotel has a very good location, and you can walk to many things in downtown San Francisco from there. The staff is welcoming, helpful and friendly. The happy hours with live music are a treat not to be missed. Overall, I really liked this place and would go back.The rooms are small but nicely decorated and we didn't lack for anything. Given the location, I think this hotel is a good value.My only issues: 1. Sound transmission....you can hear street noise and other guest. Pretty common for this type of location so bring ear plugs. 2. The restaurant....Phlox Commons. Cute place but they understaff it and simply cannot handle many patrons. We had sort of a meltdown situation with a large group there but I will write that off to a fluke. However, service was slow the whole visit. Food was fine once you got it, but dinner one eve took over an hour to be served."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 20,
        "expertise": 0.024164184045018,
        "user_cities_visited": 5,
        "review_days": 0.929353778751369,
        "helpful_class": 2,
        "review_text": "I\u2019m currently here on day 5 of my 7 day holiday. A holiday to me is meant to be relaxing but coming back into my room  607 after spending a day at the pool is the worst experience ever. If you\u2019re thinking of staying here I suggest you stay at somewhere on the palm! We\u2019ve listened to constant hammering and drilling coming from upstairs for the last 2 days and I mean CONSTANT!!!! My husband complained and requested to speak to the manager and reception said that they would send him up to assess the noise...my husband stood out in the hallway so the manager wouldn\u2019t know he was the one who\u2019d complained to be met by someone smirking...I\u2019m glad he finds this situation hilarious because we\u2019ll see if he still has the smirk on his  face when it\u2019s time to check out!!!We\u2019ve requested to be moved and still haven\u2019t heard anything. For anyone thinking of staying here while this work is going on (and I don\u2019t mean the construction outside,as that is actually bearable) I would think again, it would be more relaxing sitting at home with the builders in I\u2019m not impressed at all and wouldn\u2019t stay here again in a hurry"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 11,
        "expertise": 0.002559858766412,
        "user_cities_visited": 11,
        "review_days": 0.154983570646221,
        "helpful_class": 0,
        "review_text": "1st day had to switch rooms because the TV was not working properly. I call for ice at 2:30 was delivered at 3:15. After a fantastic night in and around town my wife and I came back to the room to watch a movie and have cocktails only to find out that the mini bar was empty. Called for service and had to wait for a while for service. I was promised that it had been an oversight and that first thing in the morning the mini bar would be recstocked. Next afternoon went to my room and order ice (Had to call twice 53 mianutes) when the ice finally arrived open the mini bar and... Nothing, nada, zero mini bar was the same. Had to walk to a nearby store to get refreshments. Try to get a room in another hotel but they were all booked do to fleet week. Talk to the Manager and he listen intently like a bubble head and did nothing. The place is dirty the service stinks and the price is high. I've stayed in many JW MARRIOTT never ever had a bad experience JW's are one of my favorite hotels. I'll keep on staying in them except for this one in San Francisco. Unfortunately the damage the brand. I hope, prey and expect my next stay to be as it was but I go tepid. Will let you know when I do.If you do not want to be sorry DO NOT stay in this dump.P.S. I reservations for a king bed and ended up with two beds on both rooms."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 13,
        "review_days": 0.068455640744797,
        "helpful_class": 0,
        "review_text": "After being invited to the DC area on such a short notice, we decided on staying at The Hilton Garden Inn. This place is awesome! First, when you enter the lobby area, it smells sooo good! When entering the elevator, you must use your room key to to access your floor, which is a great security feature.  The rooms are nicely appointed with a microwave and fridge for your use. The bed, at first was very hard, but I got accustomed to it and didn't even notice it's firmness. In fact, I slept better on that mattress than I did my own at home. The staff were very friendly and informative and always had a very professional demeanor.  There is a small weight room and pool, but it was perfect for the amount of time I spent in it. The area is perfect for site seeing. It's approximately 2 blocks from the White House and within walking distance to the Capitol, The Monument, Korean Memorial, FBI, EPA and a host of museums and other historic places. The Hilton Garden Inn will definitely be my place of stay next time I visit the DC area!  I'd like to thank the staff for help making my stay great!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "This is my secound time to stay here,  I remember a pleasant time spent 5-6yrs ago when it was Ramada.This time too did not let's me down everything was perfect for Value.All staffs member are very friendly and warm welcome spent most of time at the pool very nice."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 4,
        "review_days": 0.6746987951807221,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here while on vacation in San Francisco, location was great close to lots of attractions.  Hotel rooms could use some updating, but otherwise was a great choice.  Quiet location."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 33,
        "expertise": 0.005057785465896,
        "user_cities_visited": 27,
        "review_days": 0.625958378970427,
        "helpful_class": 0,
        "review_text": "I loved the Made experience. The hotel was great. On arrival people were very welcoming. Room was extremely clean. All furnishing new and in great condition. The room was lovely and the bed huge and so comfortable. The only criticism would be that there was not enough room to put clothes and I was staying on my own. If i had been with my partner on my trip it would have been difficult for us to find space for our things. Staff were super friendly all the time and helped with lots of ideas about where to eat, visit and go out at night. nothing was too much bother for any of them.Hotel location is superb and I felt really safe.Rooftop was brilliant and gave a great view of the Empire State building which was especially cool at night. Drinks are fairly pricey though for example a vodka and soda set me back $16.I was very disappointed one day though, when asking for a bowl to take to my room i was told i was not allowed crockery in my room and was given a plastic tray instead. Bad form as far as i was concerned and this really let the place down. I found it very bizarre and like nothing i had experienced in any other hotel around the world before.I would completely recommend this hotel though, but give someone some crockery when they ask!!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 37,
        "review_days": 0.18893756845564003,
        "helpful_class": 1,
        "review_text": "Excellent hotel -the location is great - 5 mins to Waikiki and 10 mins walk to malls. Lots of good restaurants around. Although they don't have their own restaurant there are heaps of breakfast places nearby.We got to hotel at 3 am but we greeted cheerfully! Our bags arrived exactly 24 hourss later and were delivered cheerfully!Service was excellent. We intially got a one -bed room but they moved us the next night.They had a nice welcome for guests in the foyer on the Wednesday evening.The pool is tiny but perfectly adequate for two sheilas sunbathing and dipping.Thoroughly recommend."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 67,
        "expertise": 0.0019226525433070003,
        "user_cities_visited": 49,
        "review_days": 0.749178532311062,
        "helpful_class": 2,
        "review_text": "If you enjoy sleeping in the middle of the night DO NOT STAY HERE on Thursdays, Fridays or Saturdays. There is a nightclub which blasts music until 3am. I am writing this at 2am. The worst part is I read reviews about this and called the hotel before booking and was assured I would be given a quiet room. Same assurance when I checked in. Got a room on 5th floor. Hotel manager said she will waive the resort fee for now and will have another manager contact me to resolve this. When going down to reception to express my displeasure I was treated to somebody about to be sick in elevator and a young lady screaming for a bucket from the nice gentleman I was speaking to at reception for her friend to puke in. Very classy. If you are lucky enough to get a room overlooking the street where the main hotel entrance is (Holbron?) you will be treated to hearing the nightclub patrons screaming while they wait for their ubers.  It isnt even worth talking about the rest of the hotel experience here because if you cant sleep until 3am you may as well not go on vacation."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 11,
        "expertise": 0.004339990437309,
        "user_cities_visited": 83,
        "review_days": 0.8132530120481921,
        "helpful_class": 0,
        "review_text": "We recently returned from a fantastic trip to NYC (January 17-20) and the Evelyn was definantly one of the highlights.  The location was perfect for all our needs and the hotel itsself is just charming, it was a pleasure to return there every night after long days of walking and taking in the sites.  Check in was a breeze with bottles of water provided and they were even able to check us in early.  What a lovely surprise it was to return on our first day to find a card from Kayla with coupons for the delightful coffee shop within the hotel.  The room itsself was small (it is New York after all) but clean and well appointed.  The bed was very comfortable, and the bathroom was lovely, functional, and the heated floor a wonderful touch.  We plan on making The Evelyn our regular home base on future trips to New York and cannot wait to return!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 10,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.8400876232201531,
        "helpful_class": 1,
        "review_text": "My excellent experience actually started with the restaurant reservations team. When i called to book for brunch, the venue Beachcombers was already fully booked. The gentleman on the phone was super helpful & knowledgeable and recommended me 4 other options. When I called back to book, the lady who handled the call was also helpful. Asking all the questions to make sure we had a great experience.In the end we visited Kitchen Connections. The team had their work cut out due to the rain, they managed to accommodate everyone inside without any stress. The food selection was amazing and the quality even better.  Service was fast. One of the best brunches I had in a while.Moving upstairs to Uptown the manager Yurii (I believe) was supporting his team in what was a busy and challenging environment thanks to the rain! He was so friendly and made sure everyone was well looked after.As regulars at D&A on a Saturday, I am glad I got a chance to experience the other venues in the hotel. Kudos to your team.."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 5,
        "expertise": 0.0007566085023880001,
        "user_cities_visited": 18,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "This hotel is dated and upon entering the room it felt like a converted Hospital.  Average might be a bit much but it is not poor.  A/C was mildewy and struggled to cool room.  Counter employees friendly!!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 14,
        "expertise": 0.002503840636909,
        "user_cities_visited": 65,
        "review_days": 0.573932092004381,
        "helpful_class": 0,
        "review_text": "I would highly recommend the Argonaut.  We are a family of 4 with kids ages 9 and 7 who went to SF for a weekend of exploring the city.  The Argonaut met our needs perfectly. The location was ideal; close to al the hub bub of Fisherman's Square but still quiet, right by the cable car and street car, and a Ben and Jerrys to boot! The d\u00e9cor is cute, everything is very clean and staff are friendly.  Would definitely stay here again!"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 44,
        "expertise": 0.002593658734847,
        "user_cities_visited": 30,
        "review_days": 0.23713033953997803,
        "helpful_class": 0,
        "review_text": "I recently stayed at the W for a few days. The view of the lake was nice and it's pretty close the the Navy Pier. Overall I was satisfied with the hotel but did not like the fact that they only offer free wifi in the lobby. If you have to conduct business matters in your room/suite its $14.95 per day. In addition to that to order food is ridiculously expensive for chicken wings I ended up paying close to $30!!!! They don't tell you that there's a $10 fee to bring the food to your room so it's best to just go order at the bar or dine out all together. The room, gym, and bar were nice. I just wasn't happy with the other charges. I would stay again if I had to."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.262322015334063,
        "helpful_class": 0,
        "review_text": "I really enjoyed me stay at the Bijou. It's a quirky little place at the edge of Union Square and the Tenderloin so be warned if you're looking for a \"nice\" place. The hotel itself is very clean and has awesome decor but my room overlooked I think Eddy St, I could be wrong and there was a low income motel across the street. There was a lot of noise from the residents of that place (The Ambassador I think) and I was woken up by screaming at 2:00am.Now some of you may say, \"Why five stars then?\" and I'll say that I'm from Stockton CA, so screams in the middle of the night are just another night in Stockton. Plus it made good watching.The \"window\" in the bathroom looks out onto some pipes and that was a little odd but the shower was nice and hot and the bathroom itself was a decent size for SF.The room was nice and we had The Graduate themed room. The bed was nice and firm (I have a bad back) and we had plenty of pillows. The beds were both clean. I didn't notice anything gross smeared anywhere.They also have movies in the lobby but we were too tired to go down and watch them.All in all a nice place that's close to BART and Union Square. We definitely will stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "Hotel is newly renovated, location is great ( less than 2 mins walk) from the beach. Breakfast included is obove our expectation. The pool area is nice too (roof of 3rd floor). Room for 6 persons are very large. Small fridge in the unit is usefull."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 270,
        "review_days": 0.9649507119386631,
        "helpful_class": 0,
        "review_text": "The Cova Hotel is in the area known as The Tenderloin in San Francisco. It's a very nice clean hotel with friendly efficient staff and a good continental breakfast included in the price!The downside is the area in which it is located, through no fault of its own. The area is rough and run down with many homeless vagrants living and sleeping on the streets! While this did not affect my adult son and I, he's 6'6\" and 22 stone while I'm not far from that, I can imagine other visitors being intimidated by the street people!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 8,
        "review_days": 0.8833515881708651,
        "helpful_class": 0,
        "review_text": "We had lovely holidays at the Jumeirah beach hotel. The level of quality is really 5*. We really enjoyed our vacations and will most probably be back at it was just perfect  ! We will recommend this hotel to our friends in Luxembourg!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 49,
        "review_days": 0.292990142387732,
        "helpful_class": 1,
        "review_text": "This hotel is amazing!  I felt welcome and secure from the moment I arrived at the Harbor Court Hotel. The staff is warm, friendly and efficient. They went out of their way to make my stay more than pleasant. My room was spotless, quiet, and extremely comfortable. There is a wonderful restaurant attached to the Harbor Court and the location is perfect for sightseeing. This was a business trip and my company chose and booked the hotel, but I definitely plan to stay there again,  In fact, my husband and I are hoping to do so in the near future."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 7,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 3,
        "review_days": 0.152245345016429,
        "helpful_class": 0,
        "review_text": "We stayed here September 2015 great place very central to shops and beach.Nice clean rooms and lovely swimming pool.Quick book in and no trouble at all.ABC store KFC  Subway and Burger king right across the road.We are coming back again next year"
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 52,
        "expertise": 0.0023892160814880004,
        "user_cities_visited": 51,
        "review_days": 0.860350492880613,
        "helpful_class": 1,
        "review_text": "It\u2019s not entirely clear to me how this place gets so many good reviews. I can only assume that they bought them. It is basically a motel with zero facilities and character to match. When I got out of the lift on my floor there was a funky smell which may or may not have been caused by the huge stain coming from underneath one of the vending machines there. This smell was still evident in my room. It faded over the days but I may just have got used to it.The room itself was OK. It was dark and outdated but the bed was comfortable enough and the WiFi worked well. In the bathroom the shower pipe came out of the wall at an odd angle which made showering a bit awkward.The real problem with the place, however, seems to be the management. When I attempted to negotiate a late checkout, the manager became rude and aggressive and could not have been less accommodating. In the end he suggested I should check out there and then. I couldn\u2019t believe my ears. I have never been spoken to in such a way by any hotel staff. Not content with being a miserable jobsworth in person the manager chose to follow up on this by putting a nasty little note under my door the next morning. He also attempted to ruin my day by refusing to store my bag. How petty!! Fortunately, the hotel next door was happy to oblige.There never seemed to be many people around so I imagine that the place is on its last legs financially. I intend to help it on its way by never staying there again and I suggest you do the same."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 38,
        "expertise": 0.004180042031361001,
        "user_cities_visited": 149,
        "review_days": 0.042168674698795004,
        "helpful_class": 1,
        "review_text": "Steps away from Kalakaua and Kuhio Beach, it is peaceful and quiet, away from the traffic noise. Ewa hotel is actually located right behind Aston Waikiki and we used it because Aston could not guarantee us late check-out. It is half-price from what Aston offers, and we got exactly what we paid for. Modest studio room with two twin beds and a couch in the corner, no balcony, motel style bathroom with kitchenette squeezed into the sink atrium. Kitchenette's stove top and few pots and pans allowed us freedom of home-made dinner: I was longing to try and cook some local fare healthy style. Food Pantry grocery store is within 10-15 minutes walk, and every bus and trolley goes that direction. Hotel building is 5 or 6 stories high, with old fashioned elevator(s), some rooms have balconies. It has everything, that some big hotels don't offer: free Wi-Fi, less expensive parking, cab service by the front desk, minimal resort fees.  It is a real gem of hospitality, cleanliness and care for your comforts."
    },
    {
        "user_review_posted": 556,
        "user_total_helpful_votes": 202,
        "expertise": 0.001653493491205,
        "user_cities_visited": 164,
        "review_days": 0.10733844468784201,
        "helpful_class": 0,
        "review_text": "This hotel on the Magnificent Mile provides excellent service, decent sized rooms, and an outstanding location for viewing Chicago and shopping, if this is your interest. The staff are friendly and attentive, and the ambience is reminiscent of a hotel that was a hot place to be in the thirties and forties. It is still worth a visit!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 25,
        "expertise": 0.002779485401133,
        "user_cities_visited": 73,
        "review_days": 0.207557502738225,
        "helpful_class": 0,
        "review_text": "We had a really great time here.Go for a room with a view of Puget Sound - it's well worth the extra. We had a king room. The bed was super comfortable, the extra amenities like fresh coffee maker appreciated. The bathroom spacious and well equipped.The only slight negative was only one armchair to enjoy the view, not two. But for all the stylish luxe amenity the real standout is the people. They were all helpful, knowledgable, smart and personable. And gay friendly - a real plus. It was the Hotel 1000 staff who made our stay in Seattle first class."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.017524644030668002,
        "helpful_class": 0,
        "review_text": "We spend 3 nights at the Fairmont Heritage Place in late January and found it to be the perfect place to base yourself for a great time in San Francisco. We had room 313 and we couldn't fault it. The 3 bedroom, 3 bathroom layout suited us with 4 adult children, my wife and I. the services was second to none and we even had the use of a car for free to get around!!!. Its located in a great spot for all of the wharf action and only a cable car ride to the CBD.We will be back"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 50,
        "expertise": 0.002499825000385,
        "user_cities_visited": 60,
        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "We recently completed Route 66 and started in Chicago. We decided to spend 4 nights here before we picked up our car to explore Chicago. This hotel was superb, great location, luxury rooms, nice food and bar. The only downside is wifi is only free in the lobby but we didn't need it much so that was perfect for us. Highly recommend. Alex & Ray, England."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.452902519167579,
        "helpful_class": 1,
        "review_text": "Front Desk Staff was rude and acted bored/annoyed with customers. Calls to front desk for various amenities were left ignored. Elevator was faulty, and room was extremely small with no fridge or microwave. Even motel 6 has a fridge and microwave..."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 31,
        "expertise": 0.003161444765865,
        "user_cities_visited": 25,
        "review_days": 0.8636363636363631,
        "helpful_class": 0,
        "review_text": "Exceeded expectations! Checkin & out were easy; Ken at bldg 2 was v helpful. All staff were great, engaging & welcoming; special mention to the concierge; who warmly opened doors & stopped traffic so you can cross safely! Breakfast was Excellent! Terrific range (even some gluten free, vegetarians) but the quality was a stand out.Room is clean & bed very comfortable. There\u2019s card promoting being green but no where to hang towels, at all! Towels are replaced everyday but if towel hangers are installed, they can save $ & also resources.It\u2019s located 5min walk away from busy Sukhumvit St but hotel itself is lovely & quiet. 5min walk to the fantastic Terminal 21 shopping mall & BTS skytrain stations (Asok or Nanna). The BTS skytrain & MTS are The way to travel in Bangkok- super efficient & frequent. For BTS, we bought Rabbit Card which is a travel card. Just tap on & off. MTS (underground subway) uses a different payment system. For all the major sights in BKK, we found BTS covered them.There\u2019s also Robinson, a large department store next to Terminal 21, you\u2019ll walk past it from Dream Hotel. It\u2019s a good one shop stop.Highly recommend Dream Hotel."
    },
    {
        "user_review_posted": 2480,
        "user_total_helpful_votes": 1601,
        "expertise": 0.003023815371254,
        "user_cities_visited": 493,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "From the moment we arrived through all eight nights that we stayed here, we thought this hotel no our mini-suite were just great. All aspects of the service are top notch, and the restaurant is superb. The location is excellent: close to the Foggy Bottom Metro station and within easy walking distance of Georgetown. The indoor pool is also a very good feature. Wi-fi is gratis, as is a morning paper. Not cheap, but highly recommended all the same."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.816538882803943,
        "helpful_class": 0,
        "review_text": "We love the views, the beds and the bathroom. It is so elegant and relaxing. We hate leaving because we love it so much. The only thing I need to express concern is the self parking garage. Loews no longer uses Odgen Parking Garage and for good reason. Our vehicle was broken into during our stay. However, the website still has the garage on its website. I am strongly recommending DO NOT use Odgen Parking Garage."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 19,
        "expertise": 0.0030704607974060003,
        "user_cities_visited": 10,
        "review_days": 0.345016429353778,
        "helpful_class": 1,
        "review_text": "I book this hotel through Expedia and got a really good deal, I paid $350 for 4 days/ 3 nights stay with airfare (jetblue). After booking this trip, I didn't realize that it was a time share hotel. I started reading reviews and got a little worried about the hotel staff who, according to the  reviews were very \"pushy\" and \" annoying\" .My husband and I doesn't really like being ask and persuade by sales person or agents and really get annoyed by them.When we arrived at the hotel, we were welcomed by one of the staff, she was really friendly and very polite. We arrived around 9 am and way early for check in, she got our info and checked us in, And asked her if we can just do a courtesy hold for our luggage. After signing and handed our receipt, we were told to go to the concierge area for our free gift and welcome pockets--- if you're a regular traveler-- you should already know that after checking in--- there are no hotels that gives free gifts or welcome pockets-- we did not go to the concierge-- we went to drop our luggage and left the hotel. We went back after they called us that our room was ready.Tips:Positive: the hotel is in great location-- can not complain. 5 to 10 mins walk to Planet Hollywood , Across Cosmopolitan and Aria and 5 to 10 mins walk to M&Ms world, very convenient. Room is decent. We had the Murphy bed--if you're a couple and usually out of the hotel because of shopping or sight seeing, This is the perfect room. Its small but will work since you only sleep a couple of hours. They provided a coffee maker, plates, utensils, sink, mini fridge, microwave.Negative: If you don't want time share type of hotel, this hotel is not for you. Learn to say no or  just avoid them. They will call your room and leave a message and if you don't expect a call from your family/relatives, you don't have to pick up the phone. Remember, the staff are just doing their job.Overall, its a very nice hotel. Some pictures of our room, sorry for the mess we're packing and about to check out"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 7,
        "review_days": 0.030120481927710004,
        "helpful_class": 0,
        "review_text": "My wife and I have stayed here an average of 4 times a year for the past several years. It had been a while since we had been there and we could really notice the changes. We have always had access to the concierge lounge on the second floor and had always enjoyed it. We were informed upon our arrival that the concierge lounge no longer offered bottled water and we would have to purchase one from the hotel store. In years past, we always enjoyed the breakfast in the lounge as well but we now see that they no longer offer any type of meat. Only scrambled eggs or oatmeal. They used to serve bacon or sometimes salmon.Parking was roughly $45 a night which is far above the prices other lots are charging.I guess the icing on the cake for us was when we decided to use the restroom in the lobby because we did not want to go all the way to our room on the 15th floor. We found the bathroom doors to have combination locks and we could not use them.You would also think that at $425 per night that they could at least throw in Wi-Fi.The staff were all very helpful and polite And I like the fact that we see the same faces on our visits but this place is definitely going downhill and we won't be going back"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "Convenient location near fisherman's wharf.  Close to everything. Nice restaurant/snack center. Cozy fireplaces outside. Clean nice rooms and staff is very helpful.  Grocery across street. This was our second time at this hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "Great hotel with a fun and funky vibe. Pool was well heated and there were fun toys to play with, colorful decor, and very welcoming environment. The breakfast offerings were decent and staff was very friendly. Comfortable beds and clean rooms. We will be back on our next trip the The City!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.551478641840087,
        "helpful_class": 0,
        "review_text": "Shoreline Hotel Waikiki did not disappoint. The room was clean upon arrival and the employees were very friendly and helpful. The hotel is near stores and just a short walk to Waikiki Beach. The price was awesome for the location! I would definitely stay here again."
    },
    {
        "user_review_posted": 372,
        "user_total_helpful_votes": 169,
        "expertise": 0.002095249620636,
        "user_cities_visited": 46,
        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "We normally start and finish our Thai Holiday in Bangkok. This year was no exception. We have been staying at the Landmark for a number of years and we continue to be impressed by its consistency. Rooms , Facilities and Service are all very impressive. Love the Huntsman Pub and the Club Lounge on the 31st Floor.Bedrooms are clean and very well-appointed.If it ain't broken , then don't fix it !   We will no doubt continue to stay at this very good Hotel."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 9,
        "review_days": 0.378422782037239,
        "helpful_class": 0,
        "review_text": "The hotel is around 2 streets from Khao San Road so is in an excellent location. Me and my partner stayed in the newer building so our room was very modern, the aircon was good and bottles of water refilled everyday. The breakfast was good and the seating area outside was a great atmosphere. My mother and 2 siblings stayed in a triple room in the main building, their room was quite outdated and dingy. Apart from this we all had a wonderful time and would recommend to anyone and we would definatley return ourselves."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.571193866374589,
        "helpful_class": 0,
        "review_text": "Little things. Check in was fine, however, our dinner dining experience was poor at best. The room was okay, clean with normal amenities. In the morning shower drain was plugged, so by the time wife finished showering tub was near full, I called front desk to advise, they said someone would come....we waited finally I plunged by pulling up and pushing down drain plug..Then coffee pot didn't work, went to front desk and advised them. They had coffee available in lobby so, at least had a cup before going for complimentary breakfast....opps didn't read the card right, only $3.00 dollars off an extremely poor over priced breakfast. could not complain about service, there wasn't any... got back to find maintenance had finally arrived, he had put drain cleaner in drain. It worked fine now. A new coffee pot arrived only after going to front desk again around 3pm to ask if the delivery horse had died...they found a new one and a human delivered to room. We had stayed here a few years ago.. BUT NEVER AGAIN!!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.88828039430449,
        "helpful_class": 1,
        "review_text": "Pathetic services,no manner how to treat with guest,no kindness in staff,they don't even provide basic services to the guest.they don't even care about anything instead of money.Worst experience....."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 30,
        "expertise": 0.00382607036033,
        "user_cities_visited": 25,
        "review_days": 0.22782037239868502,
        "helpful_class": 0,
        "review_text": "My husband and I just returned from a two-night weekend stay at this Hyatt in the Magnificent Mile.  Typically we are Hilton stayers but decided to try a Hyatt.  This hotel was modern and cozy. Used Valet Parking as they had a Park N Stay deal, fast and friendly, check in is on the 2nd floor, was upgraded to a Corner King Suite which was very clean, roomy and modern. Our room didn't have  much of a view on the 12th floor, but that doesn't matter to us, it's Chicago with lots of hotels. The bathroom was spacious with big mirrors and lots of light. Free wi-fi throughout actually was a good connection for my iPhone and iPad.  Starbucks on the first floor area which was great! They have a Bar/Restaurant on the 2nd floor called Level Two that we had lunch our first day, pricey drinks that were small, but good.  Personable bartender but the cocktail server with long blond hair (don't know her name) really needs to work on her people skills, short with us and def more friendly to my husband than me on more than one occasion while we were there. Snooty attitude doesn't work well in the hospitality industry, honey.  Big open area on the 2nd floor with lots of comfy chairs and a library with books to read, classy touch!  Location is great, 1 block off of Michigan St but very close to a Hospital so we took other readers advise and took advantage of their complementary ear plugs to avoid siren noise so really no big deal. Only reason they didn't score a 10 from me is the cocktail waitress attitude on more than one occasion and I love a separate bathtub and shower, this was all in one typical tub/shower stall, and it was a bit of a challenge for me to step into the tub as it was a deep tub and I'm 5' tall, also lots of kids running unattended throughout the hotel always in pajama pants all weekend which didn't seem to be monitored by anyone, but other than that, great place to stay!!  I would recommend if you want a moderately priced clean and modern place close to the Magnificent Mile and restaurants and bars!  Hubs and I concluded that we will stay there again the next time we're in Chi-Town!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.2026286966046,
        "helpful_class": 1,
        "review_text": "Hotel is 5 star but the bed is not king size as they mentioned it's a queen size. Staff is wounder full and helpful lobby is good what else OK location is a little far from Sky train but manageable, however, this hotel gives you a late check out which is not available in other hotels which i mean late check out if you asked them imagine 6 pm."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.15991237677984602,
        "helpful_class": 0,
        "review_text": "I really appreciate the courtesy extended to us during my stay at Ibis Bangkok SiamI was in room 1702,The prompt actions taken to resolve my issue was undertaken by the receptionist. Name: Siriluck who ensured that higher management was well aware of our issue.I take this opportunity to thank the management for personally overseeing and taking interest in the guests comfort.I would highly recommend this hotel just because of the helpful reception staff and sincere management."
    },
    {
        "user_review_posted": 480,
        "user_total_helpful_votes": 139,
        "expertise": 0.0012955607046960002,
        "user_cities_visited": 185,
        "review_days": 0.444687842278203,
        "helpful_class": 0,
        "review_text": "I stayed at the Washington Hilton because it was located conveniently to where my best friend was celebrating her 30th birthday in DuPont Circle. I also found it to have reasonable weekend rates and--very rare for that area--self parking. The staff were all extremely nice and really went out of their way to be helpful. My only complaint about the room is that the mattress seemed to be worn out and the pillows were so small you needed a ton of them to get comfortable. My biggest complaint was that, upon check out, I was billed for parking in addition to my room rate--which supposedly included parking. When I mentioned this the front desk staff it seemed as if she had removed the charge and refunded me the $43. This didn't actually happen. So in effect, I was charged for parking twice and they don't seem to understand how their own rates work--I booked directly through Hilton's website."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7957283680175241,
        "helpful_class": 0,
        "review_text": "perfect location, friendly and accommodating staff, large well-appointed guest rooms.  exceeded my expectations.  arrived with many luggage bags, bell captain and team were very welcoming and accommodating."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.811610076670317,
        "helpful_class": 0,
        "review_text": "Amazing restaurants,bars, it was a truly great experience. I\u2019ve been to the old \u201cMonte Carlo\u201d prior to the renovation and it was good also.  But during the transition period it was really lacking.  But now the new park Mgm is really a Gem!   Can\u2019t say enough about our stay.   We didn\u2019t even have to go anywhere else everything was there at the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.267250821467688,
        "helpful_class": 1,
        "review_text": "I was very disappointed with the room this time it was on the side and looked like a concrete jungle my first visit was above Starbucks it was a very expensive and long journey to have no view what so ever I asked if they could change the room but they had no better to offer my sister and I loved this place so much on our first visit it was a shame"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 3,
        "expertise": 0.00047224980690700004,
        "user_cities_visited": 8,
        "review_days": 0.721796276013143,
        "helpful_class": 0,
        "review_text": "Good value for a nice quality full service hotel. Friendly services from all staff. Nice location and convenient to train/bus. Pricey breakfast, limited a la carte items on the menu; the buffet is average choices and pricey ... but if you order a la carte you would end up paying more than the buffet."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 15,
        "review_days": 0.127053669222343,
        "helpful_class": 1,
        "review_text": "We stayed at the Drisco for two nights. It was excellent - staff friendly and knowledgeable, room was good and breakfast was brilliant.Had a view of the city - could just see Alcatraz.We would certainly stay again.They even move the car around to avoid parking fines!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 15,
        "expertise": 0.008992607304424001,
        "user_cities_visited": 29,
        "review_days": 0.37294633077765604,
        "helpful_class": 2,
        "review_text": "Most magnificent hotel I ever stayed in DC. Complete luxury. Protests outside, hard to enter and exit. Metal detectors. We were on tight schedule for our 2 day stay had to factor in 15-20 minute delay entering and exiting hotel.Our stay was during the election. Our next visit to DC is during inauguration. We will not be staying at this property."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.48302300109529006,
        "helpful_class": 0,
        "review_text": "I've stayed here a few times and it's good value for the money. Staff is pretty friendly overall and able to accommodate requests. Food in the hotel is pretty good, Longbar service downstairs is fast. No complaints really."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "I spent many weeks in this fantastic place ! Every time I had to book a room in SF I wasn't able to change choice and decide for another place.Staff was great, breakfast simple but perfect as it was, rooms clean even in the mixed dorm.I had the chance to meet great people and a few of them are still great friends.I truly Recommend it as on of the best experience if you want to travel alone, socialise and sleep in a clean, safe and vibrant place.You can walk everywhere and find nice food, drinks and shops around.great!!!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 83,
        "review_days": 0.301752464403066,
        "helpful_class": 0,
        "review_text": "This is a very nice hotel in a safe area!  Could walk to Chinatown, Union Square and AT&T ballpark   Plenty of public transit available as well.  The hotel let us check into our room at 9:30 am as it was ready!  What a great option!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 11,
        "expertise": 0.004339990437309,
        "user_cities_visited": 6,
        "review_days": 0.25520262869660404,
        "helpful_class": 0,
        "review_text": "Celebrated my wife birthday and they send you chocolate cake on the night. Rooms are spacious and clean with bath tub, shower seperately. In front of Four Face Buddha, Chidlom BTS is nearby. Did not get the upgrade room as before."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.461664841182913,
        "helpful_class": 1,
        "review_text": "Excellent hotel on the river near the busy part of Bangkok and Khao Sun Road.  Easy access from the river and easy to use the water ferries.  All you need for a few days in Bangkok.  Great rooms and great restaurant at the hotel. On pier 13.  We had a great time and would recommend it to anybody."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.033953997809419004,
        "helpful_class": 0,
        "review_text": "Have just spent 3 nights at The Fairmont.  Very smart hotel, nice large room with spacious bathroom and that was just a standard room.  Staff friendly, did not use the restaurant only the bar.  Easy walk to Georgetown for shops and restaurants.  About a 5 to 10 minute walk to Foggy Bottom Metro.  Would certainly stay again .  Took about 20 minutes in all to get to National Mall"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.331325301204819,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel for a weekend with friends and really enjoyed my stay. The staff is really great and very attentive. The housekeeper name Tashiko was very friendly, polite and helpful. My room cleaned greatly everyday with no complaints,I will be visiting this hotel again."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 1,
        "expertise": 4.137702747434977e-05,
        "user_cities_visited": 24,
        "review_days": 0.9923329682365821,
        "helpful_class": 0,
        "review_text": "The hotel is right across the street from the beach, not right on it, has towels but no beach chairs. We had a high room with a gorgeous view of the water including rainbows.  The pool is smallish, lots of kids having a good time which is fine by me, and the valet service for the car was quick.  Employees trying hard to please!  They were renovating elevators but turned out not to be a problem for us."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 137,
        "expertise": 0.0070415099085370005,
        "user_cities_visited": 321,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "Like Kimptons in many cities, the Monaco is close by an older, stodgier luxury hotel,.  In this case, the Monaco is catty-corner to the Fairmont Olympic (and walking distance to everything downtown).  Kimptons are a funky, modern boutique alternative with little extras like an evening wine happy hour, that I find enjoyable.  The rooms at the Monaco are spacious, the common areas are inviting and well-maintained, and the internet is free and fast.  The staff is welcoming and helpful.  The Sazerac restaurant is a favorite for locals and the scene is sort of hipster brasserie.The room rates were in line for business travel, but pricey for vacationers.  If I were travelling for leisure, I would probably give the Kimpton Alexis, down the hill a few blocks and farther from the business district, a try."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.133625410733844,
        "helpful_class": 2,
        "review_text": "The hotel was convenient to everything being a few blocks from Fisherman's wharf. Great breakfast selection every morning.  The housekeepers were very friendly and professional. We will surely stay at this hotel on our next visit!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "Not coming back due to a super low quality of service from the guest relations manager. Michele was by far the most unprofessional hotel services personelle I have ever encountered in my years of travel and luxury hotel stays."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "Have the best experience staying in Silver Cloud Hotel - Seattle Stadium during the ACE Comic Con 2018. Excellent services, cool ambience, nice pool & spa, great meals at Jimmy\u2019s on First. Will definitely stay here again if I ever visit Seattle in the future."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 48,
        "review_days": 0.203176341730558,
        "helpful_class": 2,
        "review_text": "Bar was great, but the room smelt of smoke despite being non smoking, the pool was closed and reception useless. What is really frustrating is that I am still waiting for my deposit to be returned despite numerous emails.  I think they take the deposit and then hope you don't chase the return"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.055312157721796006,
        "helpful_class": 1,
        "review_text": "Pros: Classy, quiet, friendly and courteous staff, free wifi, clean room and grounds, attention to small details . Bed and pillows were of high quality (never have I slept in a bed better than my 9k temperpedic bed at home, but this came real close). So close to everything, restaurants and shopping.Cons: Can't think of one at this moment- oh yes, woke up to the noise of the city. Not the hotel's fault, but the nature of staying in a big city. Oh, water was not always offered when taking the car out from the valet. That would have been a nice touch each time.How the the hotel \"rescue\" our vacation?  Here goes\u2026 arrived to Oahu for a wedding. Spent the first 3 nights at Turtle Bay Resort. Did not go nearly as well as hoped (see my review for that if you're interested). Arrived to Honolulu for the last 2 nights of the entire stay, checked into Halekulani. One of the first things said to us while we waited for our room to be ready was, \"leave your bags here, don't worry, we'll take care of everything.\" The bellman to the valet was nice and prompt, no wishy washy business. The area in front of the hotel was busy with cars but always kept moving.The room was gorgeous with a view (we stayed in a Diamond Head ocean view room). I wish we stayed longer. After a long day doing wedding stuff with my family we would return to the hotel and just feel so pampered. Small gifts to take with us were left by the hotel. Robes and slippers laid out by the bed side, waters by the night stand, even a bathroom mat by the toilet (don't you hate it when it's cold when sitting on the toilet?). I can't say enough good things and would return to stay here the next time I am back in Honolulu."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 6,
        "review_days": 0.32475355969331804,
        "helpful_class": 0,
        "review_text": "Spent three nights at the Westin while in Vegas to run the Rock n Roll 1/2 Marathon. Restaurant food was wonderful, staff throughout the hotel and casino were great, and the room was clean! Enjoyed our stay so much our son booked 5 rooms for his bachelor party. He also had the same experience from the Westin staff. We will stay here again next time in Vegas!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 7,
        "review_days": 0.41292442497261705,
        "helpful_class": 0,
        "review_text": "Coming to Oahu for a quick vacation weekend, I wasn't super interested in getting a really nice hotel, as I knew we weren't going to be there much. I concentrated on some 3 and 3.5 star hotels (per Expedia) and that's when I saw this place.  The rooms looked nice, so I mentioned it to the wife and we agreed we'd stay here.  Upon checking in, the lobby looked just like the pictures, which made me feel good.  The room, however, did not.  It wasn't horrible, just run down and neglected.  Thin layer of dust on the air conditioner and fridge, cracks in the grout in the bathroom, etc.  Shower was very cramped, although that could just be because I'm 6'2\".  As I said in the title, we weren't there very much, so it was good enough... I guess.Side note, the complimentary breakfast was... odd. Have a plan B."
    },
    {
        "user_review_posted": 151,
        "user_total_helpful_votes": 53,
        "expertise": 0.0015937006078860002,
        "user_cities_visited": 41,
        "review_days": 0.343921139101862,
        "helpful_class": 1,
        "review_text": "I've just come back from a week at this hotel and it was amazing! We got a free upgrade on arrival and the room was really spacious and fully equipped with kitchen, fridge, microwave etc. as well as being really comfortable. It was really beautiful with white marble, lights everywhere and cute extra touches like silver armchairs and a giant silver chess piece. The rooftop pool was really nice too and we had no trouble getting sun loungers. The hotel also provide free pool towels, free beach towels and sun loungers and their designated strip of south beach and free breakfast at a restaurant just around the corner. All the staff were amazingly friendly and always said good morning and chatted to you about your day as you left - they just seemed to go the extra mile. It's a really good location (right next the beach), however it is a little walk from the main strip of shops (the hotel is on 21st street and the shops are around 7th street) or the main strip of restaurants on Lincoln road (16th street) but it's still in prime location and only one road away from the iconic ocean drive. We had an amazing time and I'd definitely go back!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 2,
        "expertise": 0.000429095099733,
        "user_cities_visited": 32,
        "review_days": 0.44249726177437004,
        "helpful_class": 0,
        "review_text": "The first night we arrived the bar/restaurant was very chaotic. Only one person was working, and he had to manage both the front desk and the bar which was too much to ask of a single employee.The walls are thin. We could hear all the coming and going on our floor. The last night of our stay the room next to us had several guests who were just plain loud after 10 pm. I travel very often so I think my tolerance for general noise is pretty high. These guests were not just having loud conversations, but they were shouting and had music blaring like they were having a party. We had to call management twice before we could finally get some rest. Then, the same guests woke us up again at 3:45 am. I think we slept for three hours the last night. Ending a vacation exhausted is not great--consider staying elsewhere."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 28,
        "expertise": 0.007044257449316,
        "user_cities_visited": 106,
        "review_days": 0.027382256297918003,
        "helpful_class": 1,
        "review_text": "Before living in DC, I used to travel there about every other weekend, often needing a hotel for a night or two.  With no specific loyalty, I would find a good-priced option that was not too inconveniently located to the middle of town.  The majority of the time, the Washington Plaza was the best priced option on the online booking sites and I found myself staying here more than anywhere else.I always enjoyed my stay, it's got a nice trendy vibe, it's clean and it's nice.  For me, the location was second to none.  I would generally spend a lot of time around the hustle and bustle of 14th Street bars and restaurants and this location was perfect, just a couple block walk.I always chose this place based on price, but I grew to enjoy it so much I would pay a few extra bucks to stay here over other places.  Great choice, you can't go wrong."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.445235487404162,
        "helpful_class": 0,
        "review_text": "2nd stay here and it was just as nice as last year. The staff is so friendly with a special shout out to Shayan who is exceptional. We came again for the half marathon and the location of this boutique is perfect. Loved having the kitchen in the room. Also, the refreshment area next to lobby was a great place. Loved the grab and go breakfast, especially the day of the run. If we run next year, this is where we will be!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.5153340635268341,
        "helpful_class": 0,
        "review_text": "We paid very little for a King room, but we're upgraded to a suite upon arrival. Fantastic apartment-like space, with a real bathroom, living room, etc. The hotel is in a quiet part of Pennsylvania Avenue, and only a few blocks from the White House and other related attractions. The room was inexpensive and street parking was very easy to find, and was free all day Sunday!!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 14,
        "expertise": 0.003466959354692,
        "user_cities_visited": 5,
        "review_days": 0.5755750273822561,
        "helpful_class": 0,
        "review_text": "The Anantara Siam is located at the center of Bangkok near the largest and best shopping malls. Large rooms, with sofas, working desk and large bathroom. Several bars and restaurants in the hotel. The Italian restaurant Biscoti is fantastic. Great staff as always in those hotels. Soi Langsuan is accessible by foot in 5 minutes and is one of the best street for nice hotels and great food."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 21,
        "expertise": 0.002106030731737,
        "user_cities_visited": 33,
        "review_days": 0.6495071193866371,
        "helpful_class": 1,
        "review_text": "There was good and bad about the Ellis Island. Firstly the good: My room was a decent size, clean, presentable and remarkably quiet at night. The food at the hotel was tasty and good value for money. The beer, which they brew themselves was also very cheap and extremely tasty. Now for the bad, all of which could easily have been avoided. Firstly when checking in my card would not work in order to pay the $100 room deposit. Since I only possess one card, this presented a problem. I offered a cash deposit which they said they could not take. The problem only got resolved when my nephew transferred money from his account to my brothers, enabling my brother to put it on his card. Since returning, I have read on Trip Advisor in a post from Jan 2018 where I hotel representative clearly states that they would accept a $200 cash deposit. The next bad thing was being hit for $20 for supposedly having a bio stain on a hotel sheet. This I refuted and challlenged. The staff on the desk were unable to do anything except refer me to a security guy who said all he could do is file a report. When I checked out, there was still no response and I was told I would be e-mailed. I am still waiting to receive that e-mail. Sadly those two episodes put a blot on my stay and I will probably not stay there again. I would however go back to spend an evening to eat and drink."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 38,
        "review_days": 0.18236582694414002,
        "helpful_class": 0,
        "review_text": "It was a very pleasant experience. It is just one block away from the beach and centrally located in Waikiki area. My room had a fantastic view of the beach and I highly recommend this place. Book now!"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 41,
        "expertise": 0.0025795408119140004,
        "user_cities_visited": 307,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for a couple of nights in early May. The booking had been made through my travel agent so i had no preconceived ideas or general info apart that is next to the beach and has great views. Both of these points are very true.I had arranged transfers from the airport and they will drop you at the kerb in front of the hotel so you will need to haul your luggage up the inclined driveway to the front of the hotel.Once at the top you will see a window opening on the left that is where you check in. John was very helpful in pointing out that my booking was for a standard room but for an extra $30 per night i could have a beach view room. I paid the the extra and was very happy with the 10th floor view. The room was on the small side but was air conditioned and had an ensuite. There was also a coffee maker, TV and DVD player that were included under your daily service charge. All hotels in Hawaii charge a daily service charge in addition to your room charge. The room was clean and tidy. The road between the hotel and the beach has a lot of one way traffic. You can get the occasional late night motorcycle, drag car or police siren going past. The cafe at the front of the hotel is called Eggs and More. It is very popular and hotel guests get a discount.I would stay here again. It is well located next to Waikiki beach and has great views."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 13,
        "expertise": 0.004397786920130001,
        "user_cities_visited": 11,
        "review_days": 0.49178532311062406,
        "helpful_class": 0,
        "review_text": "I travel to San Francisco frequently to meet with clients. I stayed at the Hotel Fusion for the first time, for 3 nights last week and will definitely return.The location is fantastic, middle of the action near Powell and Market and Union Square. I had room 216 (a double bed) and I did not hear the street at all.The room was very comfortable for one or two people, clean, and well-appointed. The mini-fridge is very convenient for snacks (I had a yogurt, banana, muffin - all from Trader Joe's - every morning) and the safe is handy for valuables.If you're a tourist in SF, this is a great place, because all you need is a clean and quiet place to rest.For business, it met my needs."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.789156626506024,
        "helpful_class": 0,
        "review_text": "Bathrooms are very small, no curtains in bedrooms, just sun screens. There is a reason there is no resort fee- it isn't a resort! I've seen larger face towels than their towels in the pool.The worst is the noise from delivery trucks and garbage trucks early in the morning (5 am). The beeping when they reverse is the worst.I tried to speak to the manager when I was there and even now they don't respond"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 65,
        "review_days": 0.583789704271632,
        "helpful_class": 1,
        "review_text": "I cancelled a reservation here and was still charged for 1st nights stay.  I booked through an airline.  The airline says I need to call the hotel.  The hotel says I need to call the airline.  The Hilton rep that I spoke to on the phone was less than helpful."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 9,
        "expertise": 0.002074368310713,
        "user_cities_visited": 10,
        "review_days": 0.45180722891566205,
        "helpful_class": 1,
        "review_text": "This hotel ruined our vacation.If you want sleepless nights, a tiny room, an even smaller bed (less than a UK double). Hearing everything from the neighbouring rooms, toilet flush their 6am alarm this is the hotel for you.We've been traveling around the west coast and this hotel is dreadful, overpriced, no breakfast. I would not recommend anyone stay in their queen sized rooms for the reasons listed, dreadful and seriously overpriced."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 42,
        "expertise": 0.003126264298061,
        "user_cities_visited": 421,
        "review_days": 0.288061336254107,
        "helpful_class": 1,
        "review_text": "Hotel zeppelin is a completely refurbished hotel in the hearth of San Francisco few blocks far from Union squadre. Noce perso nel, clean rooms. Rooms are maybe a Little bit lo small but with a big Ltd TV, good Wifi connection. The hotel is compose di by two buildings connected. The second o \u00e8 is a Little bit far if You have Heavy luggage"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 3,
        "review_days": 0.8110624315443591,
        "helpful_class": 1,
        "review_text": "Booked a room.. Three pax..Thought is two king size bed.. But when check in.. They have three single beds! We so happy! Good location for pratunam market shopping! Free drinks provide at lobby everyday! Hotel staffs friendly too! Lot of street food just down. And lot of massage shops.Hotel is old but, room comfortable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.761774370208105,
        "helpful_class": 1,
        "review_text": "Great people, great service, excellent hotel and location.I would highly recommend and will stay here again. Great views and nice rooms and amazing local restaurants. This is an expensive area but come here on business."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 16,
        "expertise": 0.0032669861692780004,
        "user_cities_visited": 24,
        "review_days": 0.405805038335158,
        "helpful_class": 0,
        "review_text": "Stayed here for a night on the way to Grand Canyon With my family. This hotel is very accessible. Staff [ indian lady] very efficient and friendly.  Parking is free but located above upper level and elevator is separate in coming back in the hotel. Pretty new furnishings and clean bathrooms.Breakfast is okay. Only downside is that they charged me for Data usage which was accidentally click  by my kids after check in. Otherwise,  rooftop pool is heated at 82deg. Nice view. Will stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.8099671412924421,
        "helpful_class": 0,
        "review_text": "Wonderful staff.  Especially Reddy!  But all was excellent!  Room beautiful, clean  staff catered to every need.  Spotless.  Would come back in a heartbeat!!!  Felt like home.  Everything perfect.  That\u2019s why I gave them five stars."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 12,
        "expertise": 0.001831623082864,
        "user_cities_visited": 66,
        "review_days": 0.207557502738225,
        "helpful_class": 0,
        "review_text": "First time stay here and had a partial ocean view room which was on the 26th floor and had views of the beach.  Hotel is an older hotel room which was very spacious and had a balcony with a small table and chairs to sit on.  Although others had said that the side we were on could be noisy as it was on the side overlooking the construction of the International markets with the balcony door closed it was never a problem and even during the day we didn't notice the noise.Hotel is centrally located near beach and restaurants.There is a good pool with lots of lounge chairs and umbrellas and the bar staff will come to you for your order and you can also order snacks.You can also get a beach chair from the pool desk to take to the beach which are easy to carry and as the beach is so close I would advise anyone to take advantage of this and also the beach towels.  Staff at the beach desk are very friendly and will offer you advise on places to go etc.All the staff we encountered were friendly and helpful.Each room has access to free wifi although not as good as wifi at home and also phone calls home (Australia).I would stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 23,
        "expertise": 0.011055941741145001,
        "user_cities_visited": 8,
        "review_days": 0.531215772179627,
        "helpful_class": 0,
        "review_text": "My 3 girlfriends and I spent 8 days at Club de Soleil 1. The units were nicely appointed, but nothing fancy. I stayed in a one-bedroom unit overlooking the pool. The resort is off the strip, about a ten minute drive, but they do offer shuttle service.I have stayed in Vegas quite a few times, and definitely prefer to be on the strip. This is the only \"flaw\" I found in this property. Otherwise, I do recommend it."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 43,
        "expertise": 0.0042388465923710004,
        "user_cities_visited": 121,
        "review_days": 0.050383351588170006,
        "helpful_class": 0,
        "review_text": "I've stayed in all but one Kimpton in SF and I keep coming back to this one. Sure the rooms are small. But I don't spend time sitting in my hotel room. The views are excellent and the lobby is so comfortable. The coffee service is great, the front desk is super helpful and the YMCA next door has excellent equipment. The location can't be beat. It's my first choice when staying in San Fran. My only mild complaint is there's no restroom in the lobby, so you need to go next door to the YMCA. No big deal but kind of an eyebrow raiser for me. Love this hotel. And by the way I have never had any noise issues -- a huge plus for me."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "The hotel staff are friendly! The free amenities are awesome! The free with room WiFi works really well throughout the property. The views are amazing. The location is perfect it's a walk away from everything. The rooms are reasonably priced! One of the downsides for me is the inconsistent shower water temperature. They need a bigger/better water heating system. I also found it odd that the room deposit was the cost of the entire room instead of like $500 and the rest at the end. It would also be convenient to have a microwave instead of empty cupboards."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9304490690032851,
        "helpful_class": 0,
        "review_text": "Ensure to get a room facing the BTS Sky Train side on a high floor. Make a visit to the Sky Bar on the Roof-Top. Nice Malls at a close walk. Better to use the BTS to reach this location. Exit to Highway, quite close to hotel."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 5,
        "review_days": 0.610076670317634,
        "helpful_class": 1,
        "review_text": "Pay $200 a night or more for a better place!So the rooms are crap with no amenities but can live with it. What I can't live with is:No heatNo working remoteNo serviceNo maintenance availableNo manager availableNo trained staffNo staff with courtesyEvery request is answered with \"I don't know\" with no attempt to resolve it and total lack of concern.I will never stay here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45618838992332905,
        "helpful_class": 0,
        "review_text": "Great hotel! Quaint and cozy, phenomenal staff - Liz was fabulous at the front desk. She took care of all of my needs on the spot. Grateful to be placed here for work. Would definitely return for a personal visit to San Francisco!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6281489594742601,
        "helpful_class": 0,
        "review_text": "Good and cheap hotel and perfect location - near to the hotel was skytrain and metro stations - was easy to go anywhere in Bangkok - and near hotel is Terminal21 mall is great for shopping, especially t-shirts and cheap food in canteen on top floor"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.593647316538882,
        "helpful_class": 0,
        "review_text": "We had our 7th wedding anniversary in the hotel and it was absolutely lovely experience. I was overwhelmed with the decoration in our suite for this occasion which was so romantic, thanks to the great staff.Everything was perfect in the hotel and I loved the christmas holiday's atmosphere :))We went to 2 restaurants: The black lion and Moombai, both of them are really nice.Its was our first time stay and definitely not the last, thank you again for the great hospitality and I definitely will recommend the hotel to my friends and families."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.37623220153340603,
        "helpful_class": 0,
        "review_text": "For the price this hotel is great. Great location. Comfortable but tiny room. Be prepared for the room to be small.  But the closet was large and the drawers were also. Plenty of space. Very satisfied and would go back. Friendly staff at all levels."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.118838992332968,
        "helpful_class": 0,
        "review_text": "The hotel has been around for almost a hundred years for a reason.  But I'm sick of hotels offering all these \"free\" amenities.  If you book a standard room, you don't get any perks, if you book a standard room with a wireless package you get free wifi.  Or a standard room with the breakfast package, you get free breakfast - come on"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.057502738225629006,
        "helpful_class": 1,
        "review_text": "I have booked this hotel over 4 months ago for my stay during American Academy of Neurology meeting next week. I have chosen this hotel based on images of its interior (and closeness to the meeting center) I was really looking forward enjoying what photos promised to be an exciting entrance/hall/interior. Just today I found out that there are major renovations going on: I saw photos posted just a few days ago and this is completely unacceptable. I was never informed that there will be renovations going on when booking the room, and now I am stuck. Not to mention the price...I am reading these reviews and I feel my visit to DC is already ruined, although I prepared for it for a long time."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.8023001095290251,
        "helpful_class": 1,
        "review_text": "The Hilton Hotel Financial District is in a great location to see most of San Francisco's top spots. It is in Chinatown and within short walking distance of Little Italy, the Ferry Terminal, Beach Blanket Babylon, Union Square, Coit Tower and Fisherman's Wharf.We were welcomed at the front desk by Josephine,  who found us a great room with absolutely gorgeous views of the City. She made us feel like the Hilton was home!Hilton Honors members also have access to the Executive lounge, where Estelle poured us wine and served appetizers. She created a fun environment that we enjoyed before heading out for dinner. The House of Prime Rib and Tony's Pizza are both excellent!Insider's tip: Parking in SF is very expensive. The Hilton is $55/day to self park. If you don't need your car during your stay, you can park across the street from the hotel in the Portsmouth Garage for $36/day. If you do need your car, the valet service at the Hilton is a good choice for $60/day.Thanks for a great stay!Powells"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.41128148959474203,
        "helpful_class": 0,
        "review_text": "Love staying here, this was our 3rd year and we love the location the staff is friendly, great pool clean rooms love the balcony.  Thomas circle is pretty awesome to just sit and watch all the people.."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 8,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "We returned to the Avani Atrium Hotel after one and half year and the level of the services were in the same top level. The pick-up in the Airport, the knowledge of them team, the quality of the services and their friendliness are wonderful. The selection of the breakfast and the dinner are one of the bests which we haver seen. Thanks once again for your professional work."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 26,
        "expertise": 0.003301215813628,
        "user_cities_visited": 20,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "The hotel is very nice but the customer service is poor. Night staff is lazy, several times walking in at night they don\u2019t open the door just look at you, when I had luggage or other items. The night security guard (older black guy) is very rude!!! He is disrespectful to the guest and I addressed it with night manger, not sure if anything will be done, but I don\u2019t think a hotel like this would want their hotel to be represented in the way he treats guests. The elevators take forever!!! The rooms are very nice, they supply coffee and wine which is nice. Valet is very nice, but very expensive. It was a nice hotel but with the experience I had, disappointed!"
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 27,
        "expertise": 0.00099119422678,
        "user_cities_visited": 254,
        "review_days": 0.755202628696604,
        "helpful_class": 0,
        "review_text": "I took the advice of fellow reviewers and asked for a high floor with a bay view and was not disappointed. There during Fleet Week and could actually see the Golden Gate Bridge from our room. Room had comfy beds, was mostly clean- windows a bit grubby and a hair in the tub. Breakfast was really good and reception gave great advice for dinner and travel tips."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 30,
        "expertise": 0.003357450229346,
        "user_cities_visited": 24,
        "review_days": 0.033953997809419004,
        "helpful_class": 3,
        "review_text": "This was my second stay at the Hilton Waikiki Beach, and (again) the hotel exceeded my expectations.  The rooms are first-rate - comfortable rooms and beds, a modern, roomy bath with an excellent shower, microwave...  The housekeeper was VERY friendly and did an excellent job.  The front desk staff, the concierge, the valet parkers - all were friendly, professional and very competent.  As a Diamond Hilton Honors member, I enjoyed the complimentary breakfast and appetizers (in the evening) - the breakfast is particularly excellent.  The hotel is one block from the beach, and surrounded by restaurants and other shops, and in walking distance to the zoo and aquarium.  Bus service is available right outside the hotel, and service is inexpensive and reliable.  This hotel was the best I've stayed at in Honolulu, and this was my 14th trip to Hawaii.  After checking out, I made a mistake on my reservation information, making my receipt incorrect and requiring after-the-fact assistance from the Guest Manager, and they were both VERY accommodating - assistance I very much appreciated.  Anyone staying in Waikiki would be hard pressed to find a better hotel than the Hilton Waikiki Beach, and I will be staying there, if I return to Honolulu!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 6,
        "review_days": 0.417853231106243,
        "helpful_class": 0,
        "review_text": "This stay was for a conference nearby.  I had a problem with the heater/air conditioner my first night but the hotel staff immediately checked it out and when they couldn't fix it on the spot they moved me to a similar room.  The staff were great, friendly and helpful.  I called to see if I could get a cable to connect my computer to the TV in the room and they sent someone up with a cable within a few minutes.  Marriott vary rarely displeases and the staff in San Francisco were not an exception."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 43,
        "expertise": 0.001629335392989,
        "user_cities_visited": 149,
        "review_days": 0.15169769989047002,
        "helpful_class": 0,
        "review_text": "We had a quick 3 day/night trip to DC and was unsure of where to stay.  Wanted to chose a nice hotel close to the metro and this was that!  The location was great with respects to the metro...less than a block away.  The rooms were not huge but were clean and quite nice.  The bedding as well as the beds were super comfortable!  We were able to get a good rate through our AAA.  We had an atrium view and it really didn't bother us at all since we were gone most of the time with exception of sleeping.  We did not try the restaurant; however, there is a small store inside for incidentals etc.  I would stay here again!"
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 28,
        "expertise": 0.000935333010804,
        "user_cities_visited": 226,
        "review_days": 0.26998904709748,
        "helpful_class": 0,
        "review_text": "This hotel is historic and beautiful, the lobby, shops, restaurants and lounge downstairs are all very nice as well as the services and staff. However the hotel is in need of some major TLC.  The hotel is clean, the rooms are adequate for the price range and overall it's not a bad place to stay.  The location is hard to beat and the best thing this hotel has going for it."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 51,
        "expertise": 0.006405454218133001,
        "user_cities_visited": 93,
        "review_days": 0.7847754654983571,
        "helpful_class": 0,
        "review_text": "Stayed here for 2 nights in Nov 2018. The hotel is in a really nice area, a short walk away from some shops and nice restaurants. The subway station is around 5-10min away and the walk to the centre of the city only takes around half an hour.We stayed in 7 other hotels in various different cities as part of our trip and the Ambassador was the cleanest of the lot. Decor is a bit dated: the wardrobe looks a bit cheap and there were a couple of cracked tiles in the bathroom but everything else was great.The hotel lobby was beautiful and a nice place for people watching. The staff were very pleasant and helpful and willing to help with luggage.I did have problems being woken up by noise in the mornings and would suggest avoiding the lower floors at the front of the hotel. The first morning there was a lot of beeping from vehicles reversing and deliveries being unloaded and the second morning there was a stationary bus parked right under our window for well over an hour with an engine running which was loud enough to wake both of us up and stop us going back to sleep."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 19,
        "expertise": 0.0014800610287370002,
        "user_cities_visited": 569,
        "review_days": 0.07064622124863,
        "helpful_class": 0,
        "review_text": "Beautiful little boutique hotel in downtown Seattle. The service is excellent and there's a nice bar in the lobby. They also have a free wine hour every evening.The rooms are gorgeous as well and would make for a nice romantic weekend, although I've been staying here for work."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.62486308871851,
        "helpful_class": 0,
        "review_text": "we usually stay on the other end of vegas strip when traveling this time the other travelers wanted to stay on this end of the strip they recommended this hotel but unfortunately i will not the hotel appeared to either be under renovation recently or currently receiving renovations we did not receive good customer service when requesting 2 additional towel sets because we had a total of 4 guests in a 2 bed room.  we asked for a garbage liner & were told wait until tomorrow morning @9am."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 17,
        "expertise": 0.001683865118086,
        "user_cities_visited": 144,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "Always consistent, you can count on the excellent service - clean rooms and very comfortable beds.  This Hotel has everything you need, great restaurants, gambling and shopping across the street at the summerlin mall."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 84,
        "expertise": 0.0025207063103080004,
        "user_cities_visited": 43,
        "review_days": 0.802847754654983,
        "helpful_class": 1,
        "review_text": "In the past 9 years, we came to Oahu 7 times. The highlight each trip is the Afternoon Tea on the Veranda.  It is early afternoon and it is time for Afternoon Tea.Ambience:Sitting in the elegance of a classic Victorian architecture, feeling the slight ocean breeze on a warm afternoon under the shade of the very large 114-year old banyan tree, listening to the sounds of the water rushing onto Waikiki Beach soften by the melodic Hawaiian music; it was the perfect setting for Afternoon Tea.Food & Beverage:Top Tier Plate -Spicy Tuna Sandwich: mixture of tuna, black pepper, cucumber, & mayonnaise \u2014 not spicy, but tasty.Truffle Egg Salad Sandwich: mixture of chopped hard boiled egg, chopped scallions and chives, truffle oil, & mayonnaise \u2014 very appetizing & delicious.Curried Chicken Salad Sandwich: mixture of curry, chopped chicken, & cranberries\u2014 yummy & very tasty, the slightly spicy curry chicken is balanced with the sweet cranberry.Watercress & Cucumber Sandwich: thinly sliced cucumber and finely chopped spinach \u2014 very good, light and refreshing.Roast Beef on Sourdough Bread: it is ok.Middle Tier Plate -Devonshire Cream:  better than heavy cream with more fat percentage, it is tastier than heavy cream.Lilikoi (lemon) Curd: smooth consistency with mild lemon flavor.Orange Cranberry Scones: soft & light \u2014 The scones tasted great with both the Devonshire Cream and the Lilikoi Curd.Bottom Tier Plate -Dulce de Leche Cream Puff \u2014 very tasty.Pumpkin Marshmallow Tart \u2014 very nice.Chocolate Macaroon \u2014 it is ok.Strawberry shortcake \u2014 it is ok.Lemon Poppy Seed Financier \u2014 yummy, very lemony.Green Tea w/Lemon Grass Sorbet: helps to clean the palate \u2014 deep lemon flavor with green tea in background.Service:Our server greeted us and provided water glasses.  After indicating that we will have the  Afternoon Tea, he brought a box of fragrant tea leaves and explained the flavor of each one.  With 6 different distinct tea leaves, it was very hard to remember the settled differences.  He would repeat the description again with a  cheerful attitude.  He brought the 3-tier tray and processed to name each one of the sandwiches and pastries.  He checked on our water glasses and replenished our teapot frequently.It was great to enjoy a leisurely afternoon in one of grandest hotel in Honolulu, sitting under the shade the 5-story Banyan Tree in the central courtyard, listening to live Hawaiian music, and watching the little birds fly in and out picking the crumbs off the floor of the veranda.  It is still the BEST AFTERNOON TEA... in Hawaii at the Moana Surfrider Hotel."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 34,
        "expertise": 0.000921328478428,
        "user_cities_visited": 178,
        "review_days": 0.30339539978094104,
        "helpful_class": 0,
        "review_text": "Very good hotel in Bangkok .Very good location and near Restaurants and Bars.Very friendly staff at receptionRoom was big and very clean and had everything you need. Good Wi Fi.Swimming pool was ok. Food at the pool area very good."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 6,
        "expertise": 0.0010548383537460002,
        "user_cities_visited": 9,
        "review_days": 0.19058050383351502,
        "helpful_class": 1,
        "review_text": "2 br 2 ba partial oceanfront views, cross street from the beach, so close to everything, shopping, restaurants you name it, night life, oh my...I love it !!  the kitchen it's complete with everything you need, the patio/balcony it's huge, we alway have breakfast in our balcony and hand out food from the kitchen window over looking the ocean....breathing....you can hear the wave sounds.... day and night...The condo it's huge...formal dining room...Over all we were pleased with the experience staying at Aston. We would love to come back for next year spring break but unfortunately I called them and maybe they could give us some kind of discount for a returning guests but no, so yes we're still going to Hawaii for next spring break hopefully our timeshare will have something this time for us, God's willing.Thank you Aston for your awesome hospitality and beautiful unit and until we meet again someday.... !!"
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 29,
        "expertise": 0.000909894826392,
        "user_cities_visited": 60,
        "review_days": 0.823110624315443,
        "helpful_class": 0,
        "review_text": "This hotel was very cute and comfortable. I was very pleased with the service, with special thanks to Evan & Jameson. These two were very nice and helped make my stay great. The wine at social hour was tasty and the bed was very cozy."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 71,
        "review_days": 0.910733844468784,
        "helpful_class": 0,
        "review_text": "Having grown up here I never had the opportunity to stay at this hotel. We recently booked a 2 night stay to celebrate our birthdays. Upon check-in we were greeted warmly and given a tour of the property by Vinh. She was very informative and gave a great tour. The room was the Diamond Head Suite that gave a beautiful view of Diamond Head as well as Waikiki beach. Although we didn't have dinner at the resort, breakfast was delicious. Orchid's serves an American and Japanese Complete meal that provided more than we could finish. House Without A Key served a buffet style breakfast that was always fresh. The entire staff was alway courteous and extremely helpful. I highly recommend a visit to this elegant hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 1,
        "review_days": 0.605147864184008,
        "helpful_class": 0,
        "review_text": "The location's great, the WiFi works and the staff are friendly, but the rooms are pretty rough.My room is tiny \u2014 really tiny. Not normal hotel room tiny, but prison cell tiny. It also has one of the smallest beds I've ever seen \u2014 I'm about 6ft tall, and my legs stick off the end by a foot.It's also really hot, humid and stuffy, and unfortunately there's no AC.Very much looking forward to getting out of here!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 16,
        "expertise": 0.002663892435491,
        "user_cities_visited": 102,
        "review_days": 0.10624315443592501,
        "helpful_class": 2,
        "review_text": "During check-in I received a coupon sheet that had \"free breakfast\" with limitations of course..along with some other offers for spa ect... next morning we chose something that fell under \"free\" and took advantage of the coupon for \"free breakfast\" without an issue.  The food, drinks, and service were excellent. Sat at the bar on the beach that evening and had a few cocktails during an awesome sunset. Drinks were made perfectly. Fast forward to next morning...I had another \"free breakfast\" coupon and ordered the same order as the previous morning. Only this time my waiter was confused by the coupons and grabbed his immediate supervisor. He too was dumbfounded by the coupon. So I pay.. no bid deal.. I don't mind paying for what I order, But being a little confused myself about why I couldn't use the coupon, I decided to find someone who could explain to me if I was misunderstanding how to use the coupons. That's when I met the GM, so she  claimed to be... instead of a warming welcome, she passive aggressively accused me of trying to scam them! I tried to explain to her that the front desk printed them out when I checked-in. She then told me \"you can take you and your white trash family somewhere else.\" I couldn't believe what she just said to me. I just booked 2 of some of the best rooms in the hotel during peak season prices for 3 weeks... do the math...Unfortunately, I let her get the best of me and I let her know what was on my mind. Other than my encounter with her, my trip to Hawaii was great. I will NEVER stay at the Royal Hawaiian again.   Note: I just made an account. This review is from 2011. 2014 is as far back as the options will let me go.."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 7,
        "expertise": 0.001507962779065,
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        "review_days": 0.870755750273822,
        "helpful_class": 0,
        "review_text": "Nicely updated little retro hotel in the heart of it all.  Top notch staff running this place, led by Edward the GM.  I almost hate to give this secret away!Cool vibe if you want to feel more \u201cin the city\u201d versus in a high rise, any big name hotel.  If you are hoity toity, don\u2019t bother.  If you are cool with old school value and soul, you\u2019ll dig it."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 18,
        "expertise": 0.0007140790150280001,
        "user_cities_visited": 48,
        "review_days": 0.448521358159912,
        "helpful_class": 0,
        "review_text": "The entrance to the hotel, lobbies, and bar were classic and a cool experience to see. The rooms were redone and modern. The staff was helpful, prompt. Everything at the hotel and rooms is more on the pricey end of things."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
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        "review_days": 0.239868565169769,
        "helpful_class": 1,
        "review_text": "This was the perfect place for a quick weekend stay in Miami. It was close to the beach and restaurants/activities yet far enough away that it was a relaxing place away from the hustle and bustle of the main ocean front streets."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 48,
        "expertise": 0.0038394141199920005,
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        "review_days": 0.543263964950711,
        "helpful_class": 1,
        "review_text": "We loved staying at Platinum! It was our first time and was unsure how much being off-strip would matter. Only about a six minute walk to food court at rear of Bally's, easy and safe. The street is very well traveled and has a sidewalk, you actually walk past the Westin and you are right at Bally's. Another plus is that if want to rent a car there is an Enterprise at Westin's.Platinum staff is awesome, friendly and accommodating. We checked in later on a Saturday night and they were out of king rooms, immediately upgraded us to a princess suite. Loved the full kitchen, washer, dryer, double queens, balcony w/table, large sitting area, big shower, multiple closets. Lots of space!Hard to find anything wrong with the room except for maybe the pillows and have to say that's a common problem.Got an exceptional deal through Travelzoo for $99 a night and no resort fee. A much smaller room on the strip without even a mini fridge would have cost us much more, so we were happy to travel in style and save money too.Had one breakfast in the hotel restaurant and would say it was the best quality breakfast we had in Vegas for the money. The pancakes are literally the best we ever had and I make my own from scratch."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.642387732749178,
        "helpful_class": 0,
        "review_text": "This was the first weekend get away in Seattle. It was a wonderful experience and overall a place to relax and get away from everything. The room on the 8th floor was quit even though it was 3 floors above the roof top bar and my husband and I got a very good nights sleep."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 44,
        "expertise": 0.0014154884065500002,
        "user_cities_visited": 146,
        "review_days": 0.47864184008762306,
        "helpful_class": 0,
        "review_text": "Very welcoming staff, room was spacious and insulated well so quiet, beds super comfortable. Just a short walk to the trail along the water, the wheel, and the market.Great, cozy fireplace upon entryWould recommend"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 4,
        "expertise": 0.000666445989186,
        "user_cities_visited": 15,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "This was my 4th stay, my wife's 5th.  We attend an annual trade show at the McCormick Place and this hotel is about 5 blocks away.  They offer free parking and free wi-fi.  Rooms are clean and comfortable.  There is an in-hotel restaurant that is rather pricey for the quality provided, but ok if you don't want to go out.  We've always used a small breakfast shop also in the hotel, but this year they didn't open until 7:30 and we didn't have time to wait.  I don't remember if the time has changed or not.We usually arrive around 8pm after driving from central Iowa.  The past two years (2013 and 14) they put us in a handicapped accessible room, which is OK, but I don't like the bathrooms - sink only, no counter to put your shaving kit and toothbrush on, and the showers are walk-in at grade, no tub.  This year I made sure that didn't happen again by 1) putting a note in my reservation; 2) calling ahead on the day of our arrival; and 3) triple checking at the desk on check-in.  One of the ladies behind the counter asked why I was making such an emphasis and I told her of the previous two years and said, \"My wife wants a tub!\"  She said she was going to make up for it, and gave us a small suite with a living room area - couch, 2 chairs, and a coffee table.  Very nice of her!We don't spend much time in the hotel on our visits, but everything has been very acceptable to us each of our annual stays.There is a small gated parking area that is open to all guests, first come first served.  We've been surprised that we've only had to park in the general lot once in our 5 years of staying there.  And parking is free!If you want to venture uptown, there is a bus stop just across the street to go north, and the bus stops at the hotel going south."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.5016429353778751,
        "helpful_class": 1,
        "review_text": "Great learning experience. Not bad place to stay but I would check all other hotels in the area before confirming. Not many ammenities offered, no pool either especially for travelling with kids in the summer after a hot day you need a pool and a restaurant. Not many restaurant for kids other than the food trucks by the sightseeing area. Also no shuttle."
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 95,
        "expertise": 0.0027019535339340003,
        "user_cities_visited": 230,
        "review_days": 0.016976998904709002,
        "helpful_class": 0,
        "review_text": "We just returned from a 2-day and 2-night stay at The Oberoi Dubai.  It was really great, for the reasons pointed out below.  I don\u2019t know about the rest of you, but I take hotel and resort selection very seriously.  With customer reviews, star ratings, price, location, and awards received being key factors, The Oberoi rose to the top of my search.We had WOW moments right from the start, with the building exterier, greeter at the car port, and the check-in staff in the Lobby.  We arrived at The Oberoi at 2am in pretty bad shape, so this was very well-received.  They offered us some refreshments, gave us a brief overview, and sent us up to the room w/ one of the staff to point out things for us.  To our surprise, we were upgraded to a Suite on the 6th floor with a great view of Burj Khalifa.  Customer service is king at The Oberoi Dubai.  They take extremely good care of the guests, and nothing is too much trouble.  To some customers, this could seem over-the-top.I really liked the location of this hotel.  We spent most of our time between the Emirates Golf Club and the Dubai Mall.  Being close to the Mall and Burj worked out really well and, in fact, they have shuttle service between the hotel and mall, from morning to late evening, to help guests get back and forth.  That was a benefit I really appreciated.  Some of the rooms have a view of the Burj which is really great (ex: Premier rooms).  After spending a handful of hours at the Dubai Mall, our shuttle is 10:45pm, which was perfect.The quality and space of the room and bathroom was pretty great.  The room and bathroom was spotless and very well appointed and functional.  Loved the shower.  There are blackout screens and lighting in and around the rooms that require some button-pushing but it was easy to figure out.  The beds, furnishings, and central cooling/heating made things very comfortable for us.  My only issue at The Oberoi was with too-firm mattresses used with the roll-aways.As far as meals are concerned, we had breakfast there twice.  I would put the quality of their buffet and menu items at the TOP of what we\u2019ve experienced in the Middle East.  We pulled some items from the buffet, including an assortment of fresh juices (different each day), breads, and the usual hot items.  But we supplemented that with an order of dishes from the menu.  All of it is included in the price.  Some room categories and packages will include breakfast for 2 guests.  Very high marks for the eggs benedict, french toast, and waffles.  To those who like a broad experience, they have items inspired by America, Europe, Asia, and the Middle East.In closing, some of you will know how great it is to look forward to coming back to the hotel after a long day out somewhere.  I try to choose hotels that I will feel this way about once we\u2019re on our trip.  The Oberoi Dubai is one of those.  Next time I\u2019m spending more time at the property, enjoying their amazing pool, bar, and restaurants.  Many thanks to The Oberoi Dubai staff for doing such a great job.  We\u2019ll be back\u2026"
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 86,
        "expertise": 0.002515584479572,
        "user_cities_visited": 176,
        "review_days": 0.512595837897042,
        "helpful_class": 0,
        "review_text": "We heard plenty of negative about Honolulu but we loved it!  This hotel helped us love it!  It looks Hawaiian when you arrive.  The people working here are so wonderfully hospitable which we learned is the Hawaiian way.  Our room overlooked the beach and Diamond Head - Perfection!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 57,
        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "I come to SFO for business twice a month and always stay at the Club Quarters . Very cozy , the best location I can ask for just half block away from the Pyramid ! Cozy clean modern rooms and lobby . Always looking for my trips here . Hotel staff is very friendly and very very accommodating . Special thank to Sarbi , Rich and Minh to make me feel very  welcomed , and making me feel at home away from home . Thank you , looking forward to stay with you again in two weeks !"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.07557502738225601,
        "helpful_class": 1,
        "review_text": "We stayed in mid May on a Sunday night.  Our room was on the 18th floor overlooking the Chicago river and Lake Michigan.  Room was very spacious and the bed was incredibly comfortable.The health club is top notch - everything you need for a great workout.The location is a few minute walk to almost everything we wanted.It will not be the cheapest hotel you could stay in the area, but based on what you receive, I believe it is a great value."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 15,
        "expertise": 0.003722480647165,
        "user_cities_visited": 87,
        "review_days": 0.21029572836801702,
        "helpful_class": 1,
        "review_text": "We booked this hotel for nine nights after reading reviews and on recommendations of others. We were very disappointed.The rooms were meant to be renovated but were very small and the bathroom was tiny with no ventilation whatsoever .When we tried to check in on arrival after a nine hour flight we were told check in was at 3pm so we spent the next six hours walking the streets of Waikiki. Surely in a hotel of this size there must be some rooms that are available before 3pm.Upon our return to the hotel we asked again if there was an available room and were given the same response. Finally when I asked again we were escorted to  a room andtold our keys wouldn't be available for this room until 3pm which seemed strange as we already had access to the room.While the staff were relatively friendly none of them went out of the way to be helpful or accommodating.On one of the days  after a long day at the beach we returned to our room at 3.30 pm to shower only to find our room hadn't been serviced and we had to leave again in order for it to be serviced."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 22,
        "expertise": 0.0016123693286770001,
        "user_cities_visited": 24,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "This is a very nice hotel.  The room was comfortable, however the bed was a little soft for my taste.  It's easy to access via the Dupont Center Metro however if you have luggage, it's best to take a cab.  Once you get off of the Dupont Center Metro you have a 10 minute up hill walk."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 10,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 8,
        "review_days": 0.474808324205914,
        "helpful_class": 0,
        "review_text": "What an absolute delight to stay in whilst in San Francisco. This is a quirky hotel with lots of charm. Fantastic staff that went above and beyond expectations. The rooms are large and we particularly enjoyed  the fridge with free soft drinks. The wine and nibbles in the evening was a great way to meet people from other countries. A big thumbs up for this hotel."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 13,
        "expertise": 0.001261699504435,
        "user_cities_visited": 33,
        "review_days": 0.304490690032858,
        "helpful_class": 0,
        "review_text": "The room was very comfortable and spacious and the hotel was in a great location. It is within walking distance to union square, the waterfront and the majority of tourist attractions. There is a well equipped gym and a nice bar in the hotel. We didn't dine at the hotel but there are lots of good restaurants nearby with a variety of different cuisines. The only negative is the parking at the hotel is very expensive, however, we noticed a parking garage 5 minutes walk away on 3rd street where 24hr parking is $29 (opposed to $60+tax at the hotel) so moved the car there after the 1st night and it was fine. Overall the hotel helped us have a very nice stay in San Fransisco."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 21,
        "expertise": 0.002106030731737,
        "user_cities_visited": 14,
        "review_days": 0.36308871851040503,
        "helpful_class": 0,
        "review_text": "Silver seven hotelAnd Casino I readReviews and was worried but on arrival pleasantly surprised although you can smell smoke in Casino and liftOur room was no smoking and hadA lovely queen bed they had put new mattresses on bed and was in process ofDoing all rooms .it was clean and the viewOf pool we had was fab ifYou go get an A PLAY card as you then get money off the buffets and food also ask at reception and they give you free vouchers for coffee which we had every day the pool was cold but lovely and the hot tub spar was a welcome sight especially after a days walk I advise getting a 3 day but pass for $20 each these are purchased on the strip using machines they take both card and cash silver seven is 4 stops away from strip then u have to get off at ballys and swap to Duce buss for the stripWell worth it vegas is mad and this hotel enables you to have a rest away from it all"
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 46,
        "expertise": 0.0017984271542690001,
        "user_cities_visited": 68,
        "review_days": 0.903066812705366,
        "helpful_class": 0,
        "review_text": "We landed at Ronald Reagan airport and it was a short journey to the hotel,We had a very spacious comfortable room in the west wing well appointed and with a very comfortable king sized bed.There are an excellent choice of restaurants and convenience stores all within easy walking distance and you are not far from the city or Arlington cemetery.The pool, gym cafe and garden facilities were very good.If we had a quibble it was that the hot tap system on the shower was a bit antiquated and there were only two lifts for the wing.However this hotel is high quality, the staff were very helpful and the location excellent- we ate in 3 good local restaurants on 3 separate nights and made very good use of the pool and gym."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.283132530120481,
        "helpful_class": 1,
        "review_text": "Location good. Customer service average - 23/05/16 checked in told room ready in hour.Advised can have a drink at the bar till room ready. We went to the bar, well over an hour went back to reception to get keys as they already had all our details and credit card, over 30 people waiting in line told to go to end of queue-just to collect our keys. Staff could have came and told us when the room was ready.Asked to speak to the Manager -still waiting was there a week and no contact from the Manager. Must say thought through the week dealt with staff member Gabby -she was very friendly, helpful and happy to answer any questions. She is an asset to the hotel."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.8975903614457831,
        "helpful_class": 0,
        "review_text": "I have been staying at this hotel every year for more than 10 years.  The location, price, room and services have always been great.  However, my most recent stay in June 2019 was a disappointment, particularly on how the breakfast lounge is run.  The servers in the lounge were great particularly Ben, Danison and Ralph.  Here is my problem:a) there were so many people eating at the lounge, long lines to get the buffet breakfast which is unusual because this is only for gold and diamond Hilton honor members.b) the location is now too small to accommodate the breakfast crowd as I heard that if you upgrade your room rate or have some American Express credit card.you get breakfast.c) Access to the lounge is not restricted.  Anyone can actually get in with as many friends/relatives. Other hotels only allow 2 guests. Not checking room keys and limiting guests creates this huge crowdsd) The food is not being replaced or restacked.  I was there at 8:30 am ( close at 9:00 am) and no more bread, food or plates.  The ladies servicing at that time needs additional training for they are slow and seemed to not care at all.  After some time of waiting for plates, the lady attendants did not tell us these were being washed and when finally they did, it was with some attitude and rudeness.d) Most guests bring food outside which is understandable if there was no place to seat; however, some guest were taking out an abundance of food and fruit  good for 6 or more people which leaves guests in buffet line with nothing left.  Management should control this by having food strictly consumed in the lounge.e)  There should be more servers assigned in the morning rather than just two.  The male servers were so overworked.  I commend them.  They are GREAT!!This is the first time I was really bothered by the status at the breakfast lounge.  Hotel management should investigate this and improve the service.   This is unacceptable.   I would expect some response from hotel management.  I am a lifetime diamond member and expect this loyalty to be compensated by just mere good customer service.  I am not criticizing the food as I just appreciate a free breakfast before going to work.   It is basic but not bad."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8138006571741511,
        "helpful_class": 0,
        "review_text": "The Evelyn has been home away from home for my wife and I for the past few years since moving away from nyc. Conveniently located close to subway lines, walking distance to parks, bars and restaurants, and clothing stores and yet tucked away enough from crowded touristy spots. Chic decor with hints of rustic elegance - your mix of restoration hardware and rejuvenation lighting. Their bakery, bar and restaurant has been a great new addition to the hotel - delicious Italian food with well made cocktails. Clean rooms and friendly staff. It has been neat to see the transition. Looking forward to our next stay!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "Nice staff, nice rooms.  A little small, but we didn't need anything bigger.  Bed was comfortable.  Very tech-friendly: free wifi, tablet in room, outlets has charging ports.  Super convenient to everything we wanted to do."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 5,
        "review_days": 0.358159912376779,
        "helpful_class": 1,
        "review_text": "The Intercontinental in San Francisco is a lovely hotel in a good location near Union Square, but the service was disappointing for a four or five-star hotel. The valet was average, the Bellman was average, and the bar service was average. Unfortunately, the front desk was less impressive. Although we arrived at check-in time, the room was not ready. It was at this time that the front desk informed us that they would call us when the room was prepared. They suggested that we wait at least an hour before it would be ready. Approximately two and a half hours later, I had still not received a call. When I returned to the front desk to inquire, the front desk clerk exclaimed that the room had been prepared. Again, no phone call as promised, and we had spent a good amount of time waiting for the room, even though we had arrived and inappropriate check in time. Although I realize that this is a small oversight in the grand scheme of things, it is still frustrating when a hotel that is expected to provide excellence to its customers fails to provide even the smallest courtesies. The Intercontinental was clean, but I don't think that any of its services could not be found at a more average-priced hotel."
    },
    {
        "user_review_posted": 433,
        "user_total_helpful_votes": 194,
        "expertise": 0.002064837897611,
        "user_cities_visited": 144,
        "review_days": 0.24315443592552002,
        "helpful_class": 1,
        "review_text": "The Argonaut is in a great location for exploring Fisherman's Wharf, and, generally, a good hotel.  But it's not as good as when the hotel was a Kimpton property.The hotel is clean and well-appointed, the wifi excellent.  The staff is friendly, but not as attentive as when a Kimpton.  The hotel also lacks the nice little touches Kimpton added, like a wine social.We experienced some of the problems other reviewers mentioned: insufficiently hot water and thin-walled rooms.  The marital discord the couple in the next room was having sounded as if it were on our TV."
    },
    {
        "user_review_posted": 219,
        "user_total_helpful_votes": 83,
        "expertise": 0.0017296479186530002,
        "user_cities_visited": 142,
        "review_days": 0.5328587075575021,
        "helpful_class": 0,
        "review_text": "Friendly enough casino with free wifi. Lots of table games and slots to choose from and very well located on the Fremont St experience opposite the Four Queens. Staff were friendly enough when giving out drinks etc"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.7847754654983571,
        "helpful_class": 0,
        "review_text": "My family and I thoroughly enjoyed our stay at WAC. Exceptional service, top-notch accommodations, wonderful food, and excellent location. The Junior Suite had ample room for our family of four, and was well-appointed. The staff took great care of us on our holiday outing in the city; the fireplace was decorated and the personal concierge made certain to have holiday films and a DVD player ready for us! We look forward to returning."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 68,
        "expertise": 0.00325837054451,
        "user_cities_visited": 107,
        "review_days": 0.383899233296823,
        "helpful_class": 0,
        "review_text": "My parents and I stayed at the Kinzie hotel the weekend the Chicago Cubs victory occurred.  I only have nice things to say about this hotel. The location is convenient but out of the bustle. It is located right next to the Trump and Langham hotels off of the State street bridge.  The rooms are spacious, continental breakfast is provided on each floor with a cute wooden tray so one may have breakfast in bed, and the nightly Manager's reception is more than what you would get at an Embassy Suites. I would definitely stay here again!  I would also go to Sling the social ping pong club slash bar.  What an interesting concept just a few steps away from the Kinzie."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 220,
        "review_days": 0.021358159912376003,
        "helpful_class": 2,
        "review_text": "Every year I stay at Cow Hollow Motor Inn to attend a business event.  This will be the last time.  The room rate is high and the internet is terrible.  For 3 years I have been complaining.  It is difficult to do business in a hotel with unreliable connection.  I have complained to the manager again today and was asked if I called the tech support line.  No, I called the person I pay more than a hundred dollars a night.  So long Cow Hollow."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 20,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 29,
        "review_days": 0.39923329682365805,
        "helpful_class": 0,
        "review_text": "Not overly decorated, but very comfy beds and clean rooms. Front desk staff are friendly and answer the phone promptly. We had toothpaste sent to the room and it was immediate. Great value for the location. We would stay here again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 7,
        "review_days": 0.25465498357064603,
        "helpful_class": 0,
        "review_text": "This is the first hotel I've been to that wasn't a motel 6 or something kind of sleazy and I was in love the second I walked in the doors... They've got a boho-sheek vibe going on and it totally works! Great customer service! Great room! Amazing view!! We stayed in room 610 and snuk in a kitty boy!! They are pet friendly!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 10,
        "review_days": 0.42113910186199305,
        "helpful_class": 0,
        "review_text": "I had the pleasure of staying  at Seattle's Edgewater Hotel in 1974, during a tour with Frank Sinatra.  When my family and I decided on a week's trip to Seattle, I thought it would be fun to stay at the Edgewater Hotel again, some fort-five years later, for memory's sake.  It has definitely kept up with the times.  It looked absolutely great!What a great choice!  The hotel is as grand as I had remembered it to be.  The hotel has a very large and inviting and well-appointed lobby area with a great view of the water.  The rooms were immaculate and modern, each with a fireplace and a Keurig coffee maker, refrigerator, very comfortable beds. The view of the water from the lobby, our rooms, and the restaurant was beautiful.  The restaurant provided for great ambience and the dining was great.The staff were all pleasant, professional and accommodating.I found the nightly rate to be very affordable and well-worth the money.mI was also surprised just how quiet the hotel was during our stay.  We spent a very peaceful week at the Edgewater.I give the Edgewater a solid five out of five stars."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 40,
        "expertise": 0.0022293742995810003,
        "user_cities_visited": 129,
        "review_days": 0.032858707557502004,
        "helpful_class": 2,
        "review_text": "My boyfriend and I visited Washington, D. C. for a short weekend trip.  We opted to stay at the Embassy Suites because of the price as it's not directly downtown.  Since it's about a 15-20min metro ride from the monuments, the rates are a bit less than downtown.  However, the location is great!  There is access to the metro right underneath the hotel and plenty of shops and restaurants nearby.The hotel is attached to Chevy Chase Pavilion which has a few restaurants and shops and across the street there is a movie theater, grocery stores (Whole Foods and Giant), retail shopping, etc.  It was convenient that there was a CVS in the Chevy Chase Pavilion.  We stopped here when we wanted bottles of water/drinks and snacks.We stayed in a King room on the 6th floor.  The room was spacious and well kept.  We were very pleased.The hotel offers complimentary breakfast which was good.  They offer made-to-order eggs which is nice!  Also, daily there is a complimentary drink/snack service where you can have that--drinks and snacks for free.I used the gym.  The gym offers a lot more than other hotel gyms.  There are a few treadmills, elliptical machines, and a bunch of weight machines.  My only comment is that the elliptical I used needed some maintenance.  It was rickety and not balanced.We would definitely stay here again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.370208105147864,
        "helpful_class": 0,
        "review_text": "Receptionist Brenyea answered questions and gave helpful parking advice. At the end of her shift, she walked my Maryland-based friend and me to a locked garage on the next block and offered advice in retrieving my friend's car.Throughout the three-nights my husband and I stayed there, other RL staff were friendly and helpful as well. We hope to return to RL on our next DC trip. The location, helpful staff, and room accommodations fit our needs."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 20,
        "expertise": 0.004111317396581,
        "user_cities_visited": 104,
        "review_days": 0.42442497261774303,
        "helpful_class": 1,
        "review_text": "I just came back from SF and had to write about this gem. I found it on Booking.Com for an amazing rate. After checking them out on Trip Advisor and reading the history on it (read about them on their website; they survived the 1906 earthquake/fire), I booked a 5 night stay. I was NOT disappointed! I had asked for a quiet room and was put on the 5th floor overlooking the intersection (room 510). The room had a fireplace, draped four poster beds, a mini chandelier in the room. They have taken quaint and historical and added some modern touches without taking away from the ambiance. There were only a few quirks; the first day I noticed the 2 bed lamps didn't work correctly and that issue was fixed when I brought it to the attention of the front desk the following day. There was no body soap so I did ask for that. I wasn't sure how the central heating/air worked (it was hidden behind the coat rack and really didn't want to mess up anything that may have been preset) however the windows opened so whenever I returned after the end of the day it was a nice breath of fresh air. (the only downside is that the person(s) next tour also had theirs open most of the night so even when I closed my window to sleep, it sounded like I was there with them; but that is a minor thing).  The room was ALWAYS immaculate; the front desk personnel, concierge, valet, security were polite, friendly and really made every guest they talked to feel like they truly belonged there. I did not partake in the restaurant/lounge. The closest BART station is at the Civic Center, so I recommend arranging an airport shuttle or cab unless you want to hike your luggage up the hill (lesson learned the first day, but I was good after that). There are plenty of restaurants in the area; 2 blocks down is a CVS and a Walgreens a couple of streets over. You are close to everything, but yet feel like you are a world away from the touristy area. I can truly say that I LOVED staying here; thank you to the previous Trip Advisor Reviewers on this gem. Safe; quaint; cozy; historical; friendly. I will definitely be staying here in the future. Thank you Hotel Majestic"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.49780941949616603,
        "helpful_class": 1,
        "review_text": "As a Hilton Diamond member, I stay at Hilton properties all the time, however, I have to say that the entire staff at the Hilton San Francisco Financial District was amazing and catered to my wife's food allergies.  Felipe Carmona, in the executive lounge, was especially helpful.  My wife is allergic to gluten, peanuts, soy, sesame, and dairy and Felipe went out of his way to ensure that she could eat with the rest of the family.  He specifically got her separate strawberries, hard boiled eggs, Almond Milk, and Udi's bread.  Additionally, he left an e-mail message for the rest of the team so that they were aware of her allergies.  It was so nice for all of us to be able to eat together at a hotel, as opposed to having her watch as the rest of us ate.  I would also like to thank the server in the 750 Restaurant, although I can't recall his name, for his friendliness and hospitality."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 75,
        "review_days": 0.448521358159912,
        "helpful_class": 0,
        "review_text": "My boyfriend and I had a wonderful time in Seattle and the staff at the Kimpton Vintage were a great resource for us when looking for places to see and eat as well as other must-dos in Seattle. All of the staff was wonderful, but Kaylee in particular was great! Thank you so much for a wonderful stay and experience in Seattle!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.14841182913472,
        "helpful_class": 2,
        "review_text": "One of our best experiences with a property and their staff.I\u2019ve been to many hotels, but never have I continued to reflect back on the professionalism and charm of staff specially Nicolas , Mustafa( the one who serve the coffee for us ) and Hamza who helped us also and the big big thanks for Mr. Fouaad the one who made us feel like we're in home&The desire to serve was reflected in everyone I came in contact with at your hotel, from bellhops and front desk to waiters and sales staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.684008762322015,
        "helpful_class": 2,
        "review_text": "My husband and I just celebrated our 20th anniversary. We had a 1 bedroom Skyloft at MGM and it was absolutely amazing. I\u2019ve never experienced anything like it in my life. It starts a week (give or take) before your arrival when your concierge contacts you to plan your experience. From shows, clubs, dinner reservations all the way to your simplest request, your personal Butler and staff will take care of everything. We went to Jamaica for our honeymoon and didnt get the full experience that we received from the Skylofts.  It\u2019s unexplainable really and we live in Las Vegas!  If you\u2019re looking for something special that you\u2019ll never forget, the Skylofts are for you!"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 79,
        "expertise": 0.003283798074247,
        "user_cities_visited": 122,
        "review_days": 0.600219058050383,
        "helpful_class": 2,
        "review_text": "We had a weekend overnighter here.  The former Maile Skycourt has been given an extraordinary makeover.  The rooms are small, but they've been refitted to maximize the space and redressed for modernity.  Rooms were reasonably silent for a hotel is in this range.  Our real delight, over grown kids that we are, was on the pool deck. Not only do they have a pool, but a jacuzzi, mini-golf course, shuffle board and a giant chess set.  There is also a video gaming room for the kids (LOL!).  The free breakfast was plentiful and easily accessed with plenty of seating.  My wife and I had a delightful, and playful, time.  Yes, there is a resort fee and a parking fee.  Potential guests need to understand that these are standard practice in resort areas.  Staff was cheery at all locations, especially the fella who was cleaning up the pool deck when we arrived after breakfast.  Wish we had grabbed his name!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.253559693318729,
        "helpful_class": 0,
        "review_text": "Room was large with two double beds , bathroom was complete with shower and bath. Breakfast was buffet style and good for start of the day sightseeing. All the staff were  friendly and helpful.Hotel is one block from The Bus routes and handy to the Zoo and the beach."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.018619934282584003,
        "helpful_class": 0,
        "review_text": "This was my 2nd visit to the Palomar, chosen because I've tried many hotels around the Dupont Circle (great neighborhood to stay in DC, btw!) and this was my favorite. The staff were very friendly and super helpful, in one case searching all over the hotel for something we had asked for. My favorite part was the surprise in our room: wine and cheese, with a beautiful chocolate drawing of the Capitol (not joking!) and a personalized card comparing my hometown to DC. This was all in an effort to convince my boyfriend that DC is just as awesome as NYC (I had told Palomar earlier that he *thought* he didn't like DC). The hotel and neighborhood had convinced him that DC was nice before the wine and cheese, but that gesture definitely pushed out any doubt. Everything about the hotel made us extremely happy and comfortable while in DC. I'm sure we'll be returning soon to the Palomar."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 11,
        "expertise": 0.003997657423675,
        "user_cities_visited": 7,
        "review_days": 0.639101861993428,
        "helpful_class": 1,
        "review_text": "Oberoi dubai is my current favourite in dubai after my first stay in this hotel being a frequent flyer to dubai i would love to recommend this hotel to every one who is travelling to dubai as it is very accessible from dubai mall sheikh zyed road marina to almost everything. Food there was the usp for me as being an indian u get the best indian food i have ever had in my life in dubai was in this hotel i mean u will never ever want to go out for food there ananta restaurant is amazing they have the best lounge of dubai IRIS situated at the 27 th floor of the hotel must say outstanding cocktails and super good music. now last but not the least MR chaitanya from the front desk team helped getting the best room with the best price and the best he could do to make my stay memorable and the only reason wenever now ill travel to dubai ill always stay in oberoi dubai undoubtedly is because of the oberoi food and hospitality.Totally loved it to the core."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.5054764512595831,
        "helpful_class": 1,
        "review_text": "Wifi dosen't worked from 9 pm until the  ext day 3 pm. I asked the front office lady for help she just put me trough to the provider hotline (first: Is it my business to call the provider for help if the wifi don't work in the hotel?!)Than they told me they is no service at the moment, I called back the lady and wanted to make het understand that's not my turn to call them she didn't listen to me in any case. I ask her if she can find out what's the problem and how loong it takes to solve it. Back came \"madame if there is no connection I can do nothing\"So dissapointed with the service I would not reccomend that hotel if you need good service like on businesstrips."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 142,
        "expertise": 0.004744565817058,
        "user_cities_visited": 133,
        "review_days": 0.061336254107338006,
        "helpful_class": 1,
        "review_text": "I booked this hotel based on TA reviews and to be honest, it wasn't as good as I was expecting. When we first checked in we were almost given a room card with someone else's name on and when we walked into the room there was an envelope and a complimentary bottle of wine with the same person's name on. It didn't take a genius to work out that this person had turned down the room and we had then been given it. The room was ok but the carpet was quite worn and dirty near the door. However, the worst part was just how dark the room was as the lighting was quite dim and there was very little natural light coming through the window as we faced onto an alleyway and the bottom part of the window was opaque.I was really looking forward to putting some tunes onto the record player but disappointingly the sound was really awful so I stuck to playing my iPod instead.The staff were lovely and even apologised for missing my birthday by giving me a lovely complimentary half bottle of fizz the day after. The bar was good but only in the evening as during the day there was hardly anyone in there so no atmosphere. The rooftop pool was just ok - very quiet and quite small. We didn't go to the Raleigh or the beach as we were trying to pack so much in.The best bit really was just how quiet it was - no mean feat in SoBe. We slept very well but would I go back?? I'm undecided."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6193866374589261,
        "helpful_class": 1,
        "review_text": "Wonderful hotel. The lobby is small, intimate and sexy. Our room was excellent--good size, style and fantastic beds. Absolutely loved our experience. Staff was excellent!I would highly recommend this hotel. I will certainly be back."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 113,
        "review_days": 0.400876232201533,
        "helpful_class": 0,
        "review_text": "2nd time I've stayed at this property, purely for the fact that it's in a great location (walking distance to the main shops and Waikiki beach) it's cheap and its clean accomodation.Yes the property is old and and the rooms dated, but Ive always found the staff to be super friendly and nice and the rooms clean and tidy. The pool is great to refresh on a hot day and gets plenty of sun to relax in.Lots of little bars and convenience stores around and would recommend to couples or groups of friends looking for a cheap and cheerful hotel with great location."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 28,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 91,
        "review_days": 0.7573932092004381,
        "helpful_class": 0,
        "review_text": "I'be been to San Francisco many times. but this was my first at the SF Marquis.  The room are fine: spacious and with lots of space for clothing.  The hotel is very well located across from Yerba Buena Gardens.It has one of the best city views at a bar at the top of the building, but it comes with a price: loud and often drunk people going up and down, which makes staying at a high-rise room a nightmare. We were in a low rise one, but had a bad experience of this sort with my kids anyways.The gym is great and huge, and rarely gets crowded.Unfortunately:- When we were there the hotel was undergoing renovations, which weren't announced in their site when we made the reservations and there was LOT of noise way too early AM.- The hotel can charge you anything from $7 and up to nearly $30 for every package you receive at the hotel- Restaurant was poor and also under renovations, which make it VERY crowded in the mornings for breakfast.If you are wondering for parking fee, it's $75 per night.I could give it a try again, because it's location and for being a Marriott... I truly think this was a rare situation, but one that made it an average experience, and a not-Marriott-worthy one."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 31,
        "expertise": 0.0018191746096410002,
        "user_cities_visited": 29,
        "review_days": 0.775465498357064,
        "helpful_class": 1,
        "review_text": "First off, it looked nice but somewhat sterile. Lacking greenery and images or paintings on walls etc. To me is was a cheap fit out... albeit nice enough. It was as a reasonable location and close to one end of the main Waikiki Beach. Not great for local shops or cafes, you need to walk a wee way for that.Having two restaurants nearby at the end of the hotel was great but they are not IN the hotel. Those were good but expensive if your money conscious. The food inside the hotel was highly average as was the settings. The hotel had no room service - this absolutely shocked me and highly annoying since after midnight the ABC store nearby is closed too. No Mini Bar even more weird... this is the USA and that is not at all an American thing to do. They are normally all about service and to me this was highly lacking. Staff were so so, one minute good like concierge, but some desk staff not so good.Pool area cluttered for the amount of people in the Hotel, possibly too small.If it was not for the beach and two japanese restaurants i would have moved after a day. Not my idea of a Waikiki holiday with the service and ammenities lacking as they were."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 90,
        "expertise": 0.0031024657463110004,
        "user_cities_visited": 110,
        "review_days": 0.152792990142387,
        "helpful_class": 1,
        "review_text": "I stayed on the 7th floor and it was in serious need of refurbishment. I don't know if the other floors are the same.  My room, the corridors and the elevators were filthy.  My shower had hardly any water pressure and it was set at chest height because the other brackets were not working properly.  My bathroom was not quite fully cleaned every day - either the toilet seat was missed or the toilet bowl. The elevator door had a thick layer of woolly dust near the control panel. There are not enough power points near the desk for electronic devices.  The wifi needs logging on every day even if you have prepaid the room for several days.  The location is also not good for the Moscone Centre or downtown as it's a steep climb or descent if you decide to walk.One good thing.  The windows can open if you want some fresh air.I would never stay here again if I had the choice."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 20,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 227,
        "review_days": 0.20591456736035002,
        "helpful_class": 2,
        "review_text": "While visiting with a friend in Hawaii recently we decided to spend my last weekend in downtown Waikiki so we'd be closer to the places we had come to frequent. Our oceanview room was lovely and comfortable, although I learned at checkout we should've asked for an ocean front view, but still I could see my beloved Pacific.The hotel is well kept and the staff are very polite.I had friends come in from Kanaohe to meet me for dinner at the Kani Ka Pila Grille. The entertainment was terrific, the puu puus were great but both my rib entree and the rib entree of my guest were a disappointment, very fatty and lacking flavour.The beach is beautiful but very rocky and there are a lot of very large rocks that could be a concern for most. I was shocked to be charged a rental fee for the use of an umbrella and beach chair. Especially when paying a $30 a day resort fee.The location is great, not somewhere I'd stay for a week but s weekend getaway is awesome."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 123,
        "expertise": 0.010366034251467001,
        "user_cities_visited": 50,
        "review_days": 0.7332968236582691,
        "helpful_class": 0,
        "review_text": "The recent change with Kimpton now being part of IHG (International Hotels Group) after we booked did leave us nervous.  Having stayed in a number of Kimpton hotels in DC and NY before we crossed our fingers and hoped the pleasant uniqueness of this chain hadn\u2019t been lost...we are pleased to report that it hasn\u2019t.Arrival was unusual as we were part way through checking in and the fire alarm went off.  We hurried to get finished and moved out onto the sidewalk to wait for the fire department, reassured it was a false alarm.  The usual \u2018free wine\u2019 hour had just started and the staff were resourceful enough to have moved this outside too!  A couple of glasses later and we were allowed back inside.The hotel is well located just a couple of blocks from DuPont Circle metro station one way or Foggy Bottom is about a fifteen minute walk.  The metro is very efficient and inexpensive - particularly if you buy a weekly unlimited ride option.We didn\u2019t eat in the hotel - but plenty of people were and from what we could see food was well prepared and promptly served.The bar staff were good and we never waited long to get a drink.Our room (817) was huge and although the view wasn\u2019t anything to write home about how much time do you spend looking out of your window?  The bed was very comfortable, air con worked fine, sheets were changed every couple of days and the bathroom amenities were good.The only gripe is with the room prepaid we had a small amount in incidentals to settle up as we left.  Rather than charge our credit card we paid cash only to find our card had been charged! A visit back to the hotel was needed to straighten it out - when we arrived the front desk had already posted a refund for us.  It would have helped if they\u2019d have emailed/called us to advise.  Sorry but this wasted time cost you a star!Acid test - would we return? Absolutely - Kimpton is a great chain with helpful and welcoming staff."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 14,
        "expertise": 0.007441735015386,
        "user_cities_visited": 9,
        "review_days": 0.12267250821467601,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel for 5 nights, the location is ideal for transport, shops and eating out which suited us perfectly. However, it's an old hotel and a few things let this hotel down.Our room was a standard double in the historic section, the window faced onto the street with a fantastic view down to union square, so a little noisy at times if you are a light sleeper, not a problem with us as we were so tired having been on the go all day sightseeing. The room was tidy enough but most definitely not thoroughly cleaned, the carpet had a very lived in smell and sometimes the bathrooms towels were a little stained. Room was also fairly small and bathroom was tight too.Breakfast was included with our booking and it was plenty and tasty, service was good but would have been so much better with a smile. Had to ask for clean cutlery and crockery a few times, again attention to detail lacking.Staff were generally very helpful and friendly when approached but maybe a little too laid back and seemed to lack the effort you would expect to keep your custom and win your affection for future returns or recommendations."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.23055859802847703,
        "helpful_class": 1,
        "review_text": "Very picky about where I stay when traveling.  Can easily say this was very nice for the money.  Rooms are suites which are spacious and clean.  Bed was comfortable with fresh linen every day.  Bathroom was luxurious with rainfall shower and jetted spa tub.  Small kitchenette with microwave, fridge with ice maker, and seating area.  Resort fee of $28 includes shuttle to the strip, adequate WiFi, business office use to print boarding passes, and pool access (unable to really use in the winter, however).  We had to check out and had a late night flight, so our luggage was stored until our return later (for free).  Only negative was the inconvenience of being off the strip although it makes it quiet at night.  The shuttle hours are limited at 11-8 daily and walking to the strip is not feasible because there is a highway between the hotel and strip area, so this requires paying for alternate travel back to the hotel if you are out after 8 PM.  Tip: The Rio hotel a few blocks away from the Palms offers late night shuttle til 12:30am, so you can take it from Harrah's on the strip back to the Rio and walk from there back to the Palms to save yourself money.  We did it every night with no problem.  Also, taking Uber back and forth to the airport will save you $10-$12 each way over taking a cab.  If you can live with the inconvenience of transportation back and forth to the strip,  then this is a very comfortable and reasonable accommodation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9414019715224531,
        "helpful_class": 0,
        "review_text": "A good hotel with clean room and linens were also clean. The hotel is located is a vicinity where Indian restaurants and were present. Hotel has the shops of grocery and medicines inside it. Staff has been courteous. Hathairath has been kind enough to help us in transits."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 6,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 56,
        "review_days": 0.36144578313253,
        "helpful_class": 0,
        "review_text": "I've stayed at the Drake several times and have never been disappointed. The service is impeccable.  I LOVE the bar.  It is so big city, piano bar style.  The rooms are HUGE.  Seriously, two New York hotel rooms could fit in her and they have TWO bathrooms which is awesome for sharing a room like I was. The location is perfect for serious shoppers my mom and me.  Best hotel in Chicago!!!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 14,
        "expertise": 0.002503840636909,
        "user_cities_visited": 16,
        "review_days": 0.46330777656078803,
        "helpful_class": 1,
        "review_text": "I always stay on Ocean or Collins Ave when staying in Miami, but this Kimpton hotel changed my mind. The staff was always professional. The hotel is ABSOLUTELY BEAUTIFUL!!!! We had the two level loft. Loved the two balconies and the two bathrooms. The loft was CLEAN! I asked when booking online if there was anything special they could do in the room because it was my bestfriend's birthday and I wanted to surprise her, when we walked in they had placed balloons on the steps leading to the upper level! Yes there is construction taking place next door as they expand but it did not bother us at all. Yalll, the breakfast and lunch/dinner was always good! The juice was fresh. The cabinet and fridge are stocked with sodas, wines, liquor and snacks. We will be staying here on our next visit in a few months. Thank you so much for your kind and attentive service. No complaints."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 6,
        "review_days": 0.24151150054764503,
        "helpful_class": 0,
        "review_text": "Aqua Aloha is in a great spot as a quick walk to the shops and beach in Waikiki. The front of house staff were the best thing about the restaurant as all helpful and friendly. We got complimentary breakfast with our booking, unfortunately the buffet area and the breakfast options at the buffet are very undesirable and the lady that takes your buffet ticket and flips pancakes was really rude!! Also there is an area outside where you can eat breakfast but there are many dirty pigeons around and they are all over tables etc - a bit grose when you are eating they are spreading there filthy diseases over the tables you eat from. The buffet restaurant leave a trolley outside so you can put your dirty dishes in there - the pigeons are all over it and it is really unhygienic and off putting while you are eating.The room itself is a little dated and tired looking, but tidy enough. We were on floor 10 and it was quite noisy - road traffic and could hear parties going on quite loudly. Also there was a door which adjoined to the next room and the walls were quite thin as we often heard the tv very loud in the next room and also heard other more \"physical\" activities going on rather loudly too! Good things about Aqua are the location, beach towels to take to the beach and also free DVD rental and nice staff."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 18,
        "expertise": 0.017367317665232,
        "user_cities_visited": 4,
        "review_days": 0.059693318729463006,
        "helpful_class": 1,
        "review_text": "Exceptional stay! Despite the fact that I was here on business and didn't have enough time to enjoy all that this hotel has to offer I can say I absolutely loved my stay. From the staff friendliness to my room and the delicious granola for breakfast. I would love to return for leisure soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.409638554216867,
        "helpful_class": 0,
        "review_text": "The Hotel is in walking distance of Waikiki-Beach, theBusStop is 4 walking Minutes away,the Staff are very friendly.Rooms are well serviced,Free WIFI in room and Lobby is available for guests. The Breakfast is sufficient  and coffee and beverages are 24 hour avaliable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 17,
        "review_days": 0.7524644030668121,
        "helpful_class": 0,
        "review_text": "Still being remodeled but headed in a good direction.  Great location for travelers without a car; easy walk to restaurants and the metro. Parking is non existent. Nice amenities and clever use of space.  Great staff."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.9676889375684551,
        "helpful_class": 1,
        "review_text": "Still a great hotel, but the ongoing construction work cannot be ignored, work starts from 7.30am some days and is enough to wake you up. The view is also compromised from 60% of the hotel rooms. Many long serving staff members are also sadly missing in a recent change by management which has changed the feeling of the hotel somewhat. In spite of the negatives, this is still one of the best hotels in Dubai, but with more and more competition it may not be a top hotel for long....."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 13,
        "review_days": 0.934282584884994,
        "helpful_class": 0,
        "review_text": "Nice boutique hotel with beautiful view of beach!  Front desk staff was very professional and we were given water upon arrival! Beautiful decor from lobby to rooms!  Rooms include robes, beach chairs as well as a \u201cfor charge\u201d mini bar.  Took advantage of the 2 for 1 happy hour! Food was delicious especially the Cuban Sandwich!  Standard breakfast was included. Would definitely return!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 7,
        "review_days": 0.147864184008762,
        "helpful_class": 0,
        "review_text": "This hotel is at the heart of everything San Francisco. Everything was walking distance or a very short taxi/uber/lyft ride away. The staff was excellent! The rooms were gorgeous! I would recommend this hotel to anybody. The only downfall was the rooftop pool was being renovated."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "The Trump International Hotel in DC is a CLASS ACT all the way. The staff is outstanding and knowledgeable and remembers your name. The food is outstanding and the bar and wine list is fantastic. The location is very close to the White House and the Smithsonian and many other local attractions. I will definitely return to this hotel and likely seek out other Trump Hotels for future trips. Simply fantastic experience."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.747535596933187,
        "helpful_class": 0,
        "review_text": "From arrival service was great. Staff helpful and welcoming. Room a little dated but very comfortable and atmosphere and service more than made for this. Nina on tour desk was great and we experienced some incredible tours with Bank who spoke English well and made our trip to all sights informative and interesting. Pool was great after a busy day. Any problems sorted very quickly and with a smile. Would b not hesitate to stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.318181818181818,
        "helpful_class": 0,
        "review_text": "This was my 5th stay at the H hotel. 17th floor with heikh zayed view. From the moment I enter they make me feel welcome and at home, it is my favourite hotel in Dubai and I've stayed at many of them. The Late check-out till 3pm is always appreciated. On my last stay there was a hot water issue, and they upgraded me to a suite when i was staying with my elderly mother.  The room service and staff are prompt, polite and excellent. Check in staff are super friendly as is the staff serving coffee and dates at the entrance along with the tall guy opening my car door for me with a smile. They always offer a 100AED discount on the massage spa. Looking forward to staying here again on my next visit in 2 weeks time on the 20th Aug. :)Mubashir Malik"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 8,
        "expertise": 0.000911746429961,
        "user_cities_visited": 193,
        "review_days": 0.50328587075575,
        "helpful_class": 1,
        "review_text": "The Silverton Hotel and Casino is a fun place to stay if you want to get away from the Strip. The rooms are clean and the price is reasonable. The Casino has a good choice of table games and the slot machines pay off better than the Strip. Make sure to bring a coffee maker because the rooms don't have one."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 17,
        "expertise": 0.0008170025799420001,
        "user_cities_visited": 32,
        "review_days": 0.45454545454545403,
        "helpful_class": 2,
        "review_text": "This is a wonderful old hotel that has been nicely updated.  It is located right off Michigan avenue and Watertower place.  My only concern is their high priced parking but they are pretty much in line with other hotels in the area-- so the answer is to leave your car at home!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 17,
        "expertise": 0.001952995696789,
        "user_cities_visited": 21,
        "review_days": 0.449616648411829,
        "helpful_class": 0,
        "review_text": "I got what I paid for here. Happy with the room , food and helpful staff. Bunk beds in room for two kids (11&8) were awesome. Location good. Gym just OK and pool excellent. Buffet breakfast had plenty of variety and quality was good.  It's an older hotel but it's still nice. I would definitely stay again."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 36,
        "expertise": 0.003954232517083,
        "user_cities_visited": 19,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "good hotel in a great location. Short walk from khaosan road, just beside the pier where yiu can take ferry boat to cut accross the city and avoid the deadly bangkok traffic during rush hour. Room is a bit dated but clean, With nice view of the river, clean swimming pool, excellent buffet breakfast, courteous staff, comfy beds and free coffee and welcome fruits. will be coming back soon"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 27,
        "expertise": 0.004931292915404,
        "user_cities_visited": 18,
        "review_days": 0.6319824753559691,
        "helpful_class": 0,
        "review_text": "We booked (using Hhonors points) 2/14/18 - 2/19/18.  The only room we could book (using points) was an accessible room.  We were on the 4th floor at the end by the pool (room 420 I believe), which is the end facing the ocean/beach (not the other pool end).Check-in was excellent and quick, we received our free Hilton gift (2 bottles of water--LOL).  Staff was very friendly and courteous and our room was ready.  Nice and clean.The bed was good (not too soft, although everyone is different) and the AC unit kept things nice and cool.  We originally thought we might be in for some noise with the patio doors being right on the 4th floor to the pool, but did not have any issues with noise from that area.  (Between rooms was a different story but mostly due to yelling/screaming children late at night and in the morning).  Oh well, we should be up by 8:00 a.m. anyway I guess.  hahaThe free breakfast was very good, I thought.  They posted a little sign in the room telling you when \"prime\" hours were, although we didn't seem to notice an issue regardless of when we went (sometimes as late as 9:30).  There was always a place to sit at.  The only crowd was around the omelette station, but only when you had one person getting like 4 omelletes, othewise the lime moved pretty quickly.  No mimosas, unfortunately (haha).  But you could get juice and take it back to your room and have some (not sure if you could bring your bottle to the table or not).The pool was warm and the chairs comfortable.  Lots of kids though (when we were there--your mileage may vary) so it was a little busy.The evening reception had a nice variety of snacks, usually a vegetable of some sort (broccoli, carrots, sliced zuchinni and dip) and then chips and pretzels and things.  The one bartender (sorry I don't recall his name) is excellent.  Strong pours/drinks and he was so fast it was like watching the Matrix.  The pupu's/appetizer menu was decently priced and pretty decent as well.The location is quite nice as Roy's is on the 1st floor (had dinner and lunch there, it was so good).  And the beach walk is right there as well.Walk across the street, turn right and walk a block or so and turn left and there's the start/end of Waikiki beach.I would definitely stay here again if I'm ever in Honolulu again (even though I own at Hilton Grand Vacation's Club).  The free breakfast and drinks help defray costs, and we did use the little fridge and microwave to reheat some leftovers for lunches.Wi-Fi was fast (and I used my Hilton Honors \"regular\" WiFi, not the premium).  TV selection was excellent also."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.56736035049288,
        "helpful_class": 2,
        "review_text": "This hotel is a gem! We were so lucky to find it on our first trip to Chicago, 6 months ago. We recently got married and I surprised my new husband with a trip to Chicago for a mini-honeymoon. We stayed at the Knickerbocker once again, and were once again impressed! Upon check in, Karen, asked what we were in town for. Once we told her we got married the week prior, she immidately upgraded out room to a suite for the entire stay. Henry, the concierge, gave us a couple of free drinks for the hotel bar. Our enitre stay was nothing but delightful. I would recommend this hotel to anyone who is going to Chicago. It's a great location, great staff, and reasonable price."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.829134720700985,
        "helpful_class": 0,
        "review_text": "we had the best evenings on our trip at In Blu Bar! If you are looking for a good location to enjoy the night I can recommend this place 10/10 :) as well as the drinks! And especially the good service from the staff Jam, who could also speak in very good german with us."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 57,
        "expertise": 0.004426211419878001,
        "user_cities_visited": 21,
        "review_days": 0.54381161007667,
        "helpful_class": 2,
        "review_text": "Ditz at check-in ignored my questions, gave me keys that did not work (had to return twice) and didn't mention parking garage, b'fast hours, or anything else. Over-charged my Hilton Honors Visa. Was sulky and defensive when (finally) giving me keys that work for room and one side door. Key *still* does not admit me from parking garage. I had to drag bags way around hotel rather than use the door near my car. Clerk could have cared less - all about herself.Clerk also whined over her errors. \"Did you put the keys next to your phone? Did you use it right? Are you sure?\" Immature, poorly trained, zero common sense. House engineer Nino got involved and was the opposite - a problem solver. Great guy - why is he in this dump? He could shine elsewhere, easily.Then dead-of-nite texts from \"Andrea\" - no last name or title. Pretending to \"help.\" Probably laying groundwork to not enforce the satisfaction guarantee. \"We tried to help her....\"Coffee maker and ice bucket three feet from toilet. Stay classy, Hilton.This is a Hotel Hell candidate. Vile place.Pillow like a bag of sand, bed has body depressions from zillions of other customers.Must be years old. Room 437.At check-in the other clerk was just as rude - arguing with man from Terminix exterminator over his bill. These staffers are aggressively bad. In your face bad. Have us-vs-them 'tude. Loads and loads of attitude.Customers are marks for this place - suckers lined up to fleece.AVOID."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6834611171960571,
        "helpful_class": 1,
        "review_text": "Not a big Trump fan but the service at the Trump DC was the best I have ever received. I am a 40 year hospitality professional and was blown away! Nice job by the management team assembling this group and the staff you can tell is sincere!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 13,
        "expertise": 0.007778881165177,
        "user_cities_visited": 5,
        "review_days": 0.24644030668127,
        "helpful_class": 0,
        "review_text": "I've stayed at a number of hotels in San Francisco included the W, Ritz-Carlton, among others but the St Regis always satisfies. The room is tastefully decorated and the staff is very helpful. I would definitely recommend this hotel.Of all the hotels I've stayed at in this city, the St Regis is at the top."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 51,
        "expertise": 0.0037584133289190005,
        "user_cities_visited": 31,
        "review_days": 0.6593647316538881,
        "helpful_class": 2,
        "review_text": "We really enjoyed our stay at this hotel. We were given a very warm welcome by the staff when we arrived. We had a lovely room on the 13th floor with a fab view of Union Square. The hotel's location is just fantastic, everything is so close by and so easy to get to anywhere. All the tour companies also pick up at the hotel which we found very convenient.The famous tram goes up and down the street to Fisherman's Wharf and there is a stop right by the hotel. All the tour buses have a stop in Union Square, its just great. Lots of shops and restaurants close by, everything is in walking distance. The hotel has great staff who are all very friendly, polite and extremely helpful. Our room was very comfortable and the housekeeping was faultless. Our room was spotlessly clean. The bed was very comfortable and we slept well every night during our stay. Tea, coffee and water was available free in the lobby area along with freshly made biscuits and apples, which were all delicious. We also ate at the hotel and the food was lovely. The pancakes for breakfast with fresh fruits is just wonderful, we found the hotel food inexpensive for the wonderful fresh food that we ate. We couldn't fault it, i would really recommend the food. We felt this hotel was very homely, very safe and very comfortable. The hotel doesn\u2019t have air conditioning, we had a ceiling fan in our room and that did keep the room cool. If I was to visit San Francisco again I wouldn't hesitate staying here again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 5,
        "review_days": 0.7694414019715221,
        "helpful_class": 0,
        "review_text": "We received a special to sit through a presentation about their properties. We did not end up purchasing a package and they did not push up to buy anything. The staff was very friendly and helpful. Our room was great. It is a little off the strip but it was nice as we used Uber to get around town. The strip is just about a 10 minute walk but you can see a lot of it from the resort. I would recommend this place."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 83,
        "expertise": 0.004417268880632001,
        "user_cities_visited": 91,
        "review_days": 0.512048192771084,
        "helpful_class": 1,
        "review_text": "ASTON Waikiki is not marketing itself as upmarket. It marketed perfectly, as what it really is, a famous old beach hotel in one of the best locations in Waikiki. I found it overall clean, good housekeeping & they are working hard from my observations.If you are dissatisfied with room cleanliness upon arrival all you would have to do is let the friendly staff know and it would be fixed pretty quickly ! So don't ruin you holiday with complaints or a demeanour of dissatisfaction, be proactive and just \"Say something\" but be friendly will be the best approach.The pool deck area was well appointed and many guests enjoying themselves. Tiki bar and grill is big was lively and busy, right by the pool... Down on ground level is another eatery well priced, Wolfgangpuck express Delicious breakfast pizza and pasta.The free Aston gift bag was filled with sensible items I needed. Quality sunscreen after sun moisturizer lip balm in a reusable bag perfect for picking up some groceries. This was well thought out & saved me 30 or more USD.The lift card swipe allocating system kept things moving. Front desk is swift with super friendly staff. I had the pleasure of negotiating with Sean (Who quickly solved a lack of planning on my part) & Stephen excellent competent.Room amenities were good. Coffee maker with pods, a PlayStation 3 for games and DVDs, Excellent WIFI Throughout, & a decent fitness centre !The beauty of ASTON is it can be your beachside home, you can leave all your stuff and valuables in the room and put on your swimwear, grab a towel, walkout cross over the road and get straight into the Ocean & make a quick retreat when you've had enough sun.Remember you have the power to have a great time ! or the Alternatives ! I always have a great time and Aston was a excellent facilitator. It is the no.1 location at the diamond head end of Waikiki... Beach front.Good luck with the upcoming renovation !"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 13,
        "expertise": 0.001103387399315,
        "user_cities_visited": 100,
        "review_days": 0.154983570646221,
        "helpful_class": 0,
        "review_text": "While the tub in my room needs to be replaced- it's dingy and no amount of scrubbing can fix it. Otherwise super nice hotel and got to watch the Blue Angels practice for their Fleet Week performance, room had an awesome view of it.Staff was super nice and helpful."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 22,
        "expertise": 0.003997657423675,
        "user_cities_visited": 21,
        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "Having lived and wandered in Europe for a half dozen years, I adore the San Remo. Small, quiet and convenient. If you need lots of room to feel important than this is not your spot. But if you just need a clean comfy room to serve as your starting point to all things San Francisco, you'll love the San Remo as much as I do. Price is always decent here although don't forget to add in the $20 bucks a day to park at the Safeway Supermarket parking ramp two blocks away. OK to park in from of the hotel and restaurant to load/unload your stuff. Just a block from a Cable Car Stop and five blocks from the Wharf. Just writing this makes me want to go back again."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 24,
        "expertise": 0.003218738670575,
        "user_cities_visited": 23,
        "review_days": 0.11938663745892601,
        "helpful_class": 0,
        "review_text": "The hotel sits right on the water and has great views of Elliot Bay. It is also very convenient to a nice running trail along the Bay. I would have given the hotel a higher rating, but I was put in a wheel chair accessible room without being told or asked while the colleague that I was traveling with was given a regular room. His was more spacious, quieter and enjoyed a claw foot tub. Additionally, one wall of my room was shared with the lobby area making it somewhat noisy. The furniture in the room also looked fairly beat up. The staff were friendly. The breakfast was very good and reasonably priced."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 46,
        "expertise": 0.005615958942671,
        "user_cities_visited": 17,
        "review_days": 0.45947426067908,
        "helpful_class": 1,
        "review_text": "So, there probably isn't a better located, low cost hotel in DC. It is literally across the street from the new Trump hotel at a fraction of the cost.  You would pay 6-7 times more for a basic room at the Trump hotel.  Stay here ONLY if you plan to spend little or no wakeful time in your room. Our tv was small and ancient with few channels.  The room was very small (ours had two twin beds).  They provide tiny soaps and that is all. No shampoo or cream rinse, etc.  There are two family friendly restaurants on site.  If you are on a budget, it is fine....keep your expectations low.  You will feel like you stepped back in time 30 years.  On the upside, you will be in a great, safe, part of town near restaurants, shopping and attractions."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 10,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 5,
        "review_days": 0.45235487404162106,
        "helpful_class": 0,
        "review_text": "We stayed here for one week and the doorman was very friendly and helpful in showing us to our room and showing us how to work the air con etc, the reception staff, however, were more concerned with chatting with each other than checking us in. They gave off the impression that they just didn't give a crap about our stay, safety or experience.The lifts are very old and sometimes you would be waiting for 5 minutes and they were also roasting hot! If there were more than 4 people in the lift, it felt like you couldn't breathe. The hotel was old and very run-down.The room itself was fine. Very dark, but we had a suite with was big with a kitchen, fridge, dining table and chairs, the world's smallest two seater sofa, tv, bedroom with two single beds, desk, wardrobe with no doors, bathroom with walk-in shower and bathtub. The balcony is a bit of a joke, you could JUST step out and that was all the space there was.The breakfast was fine. I didn't manage to eat any of it, but it'll do you until lunch. There was pastries, rice, eggs, fruit and salad. None of it had any taste or looked fresh, which is why after the first breakfast I skipped it for the rest of the week.The pool was old and dirty, not much more to say apart from that.I would not stay here again."
    },
    {
        "user_review_posted": 238,
        "user_total_helpful_votes": 93,
        "expertise": 0.0017867458138500002,
        "user_cities_visited": 79,
        "review_days": 0.314348302300109,
        "helpful_class": 0,
        "review_text": "If you are at a conference at McCormick Place, this hotel is A+ for accessibility and ease to the conference, but the trade-off against staying downtown is HUGE.  What I mean by this is, this hotel is currently in a black hole of walkability to anything other than the convention center.The convention center is connected, so no need to leave.  The hotel offers little else though.  There is a small grab-and-go coffee and convenience store, an all purpose overpriced restaurant.  McCormick Place has several food options, including McDonalds and Starbucks, depending on timing, but otherwise you are out of luck.The hotel is clean and fresh feeling, the rooms nice and airy.  Request a city view and you will not be disappointed.  Downside is the lighting is very bad. The lights in the bathroom/vanity are so dim it makes shaving a challenge.  A sign says to call for a lighted vanity mirror, really?!  Free medium speed wifi is a bonus.There is a Divvy bikeshare dock out front, so you can rent a bike and go for a ride downtown and through the parks.  Accessing the Lakefront Trail takes a little bit of navigating.  Docks are readily available throughout the city but I found several out of order.Folks who stayed downtown had to travel via bus through rush hour traffic down and back to their hotels, but had full access to the city.  While accessing the convention facility is easy at this hotel, enjoying the city is a bit tougher."
    },
    {
        "user_review_posted": 254,
        "user_total_helpful_votes": 61,
        "expertise": 0.001055602905644,
        "user_cities_visited": 43,
        "review_days": 0.48138006571741504,
        "helpful_class": 0,
        "review_text": "As expected, this was an extremely nice hotel located right across from the beach; the staff were friendly and professional.  The room was clean with a spacious bathroom containing a tub and a stylish shower.  The bed and pillows were comfortable.This hotel does contain food and beverage outlets including a Starbucks and pool bar and grill; happy hour is 2-6 pm.  In addition, there are countless other restaurants and bars within walking distance.I wasn't too happy with the $35 resort fee, but I would still stay here again.  I recommend it."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 4,
        "review_days": 0.5805038335158811,
        "helpful_class": 0,
        "review_text": "Pros:-Excellent downtown location-Breakfast included.-Free drinks and snacks at the evening-Very nice staff.-Spacious roomsCons:-Average breakfast quality.  The cooked-to-order option is a nice touch and helps make breakfast more enjoyable, but even so the quality is average.  The quality of the standard (hot) breakfast bar is not very good-The evening reception snacks are a joke, plus the ambiance is dark, not really for families with kids.-Rooms are a bit neglected.  This hotel is in high-demand by families with kids and you can see the toll of such heavy use in the rooms (discolored walls, rust in metal finishes-Sound isolation could be improved.  You can hear families and kids in adjacent room.  Not noisy families, just parents being parents and kids being kids."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 27,
        "expertise": 0.001970334641635,
        "user_cities_visited": 61,
        "review_days": 0.13198247535596902,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the Sofitel in Chicago over the weekend and thought it was a good hotel.  Rooms were small but nice and clean and the view was just ok.  The lady who checked us in and out was very nice and courteous as were all the employees we came in contact with.  The Sofitel was a little more expensive than what we usually pay for a hotel in Chicago, but we never stayed there before and wanted to try it.  Because of the price, I probably would not stay there again.  There are too many other hotels in Chicago that are a little bit cheaper and just as nice."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "I come to Vegas at least once a year AMD have always stayed here. The rooms are always clean and staff is always great and helpful. I enjoy staying here because it is off the strip and doesn't seem to be as busy as the bigger hotels on the strip. The pool is always clean and it usually easy to find a spot. They only recommendation I would have for the pool is that the pool service stays open a little later the 5 pm. Normally the hotel parking lot is easy to get in and out of but with the construction going on it was more difficult this year. Even with all the construction I would still rather stay here then anywhere else and I recommend it to anyone who is looking for a good place to stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.850492880613362,
        "helpful_class": 0,
        "review_text": "The room was okay but I wasn\u2019t impressed when I found a dirty pair of socks and a bottle of cologne under the drapes on the floor. It makes me question how thoroughly housekeeping cleans the rooms.  The location was fair although I would probably choose a different location next time with better views."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 5,
        "expertise": 0.000648240097098,
        "user_cities_visited": 16,
        "review_days": 0.7081051478641841,
        "helpful_class": 0,
        "review_text": "We arrived early and the room wasn\u2019t ready...front desk asked for our telephone number and will call when our room was ready...we got to leave our luggage with hotel.We never got a call saying our room was ready but decided to go back at 4pm for check in time, surprise room was ready and no sorry for not calling or nothing. No one around to get our luggage from but we located it in lobby area and just walk off with it.Buy the hop on hop off bus ticket they suggest at check in as the bus picks/drops you off at the next hotel down, very nice after long day of walking.Not much in hotel room..bottled water was left the 2nd day, no restaurant for dinner except the bar area...I don\u2019t believe there is anywhere to get snacks in the evening as well. We weren\u2019t told about WiFi or anything else...very useless staffHad to pay a $20 fee for each...I\u2019m still not sure why???If we ever return to Washington we would more in likely stay her again because of location and the rooms"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 7,
        "review_days": 0.094742606790799,
        "helpful_class": 1,
        "review_text": "This is an unusual place.  Reminded me of some less expensive places I have stayed in Europe: stairway from the street up to the check-in desk, old building, wooden floors, very clean shared bathrooms, nice and quiet.  Sometimes I had to pinch myself to remind me what continent I was on.A lot of the reviews focus on the shared bathrooms.  That is the least of the issues of concern.  They are directly across a narrow hall from the bedrooms, and there are nearly as many as there are bedrooms.  Probably more bathrooms per bedroom than you have in your house.  No one \"ever\" needs to wait.  The only time I found less than three bathrooms vacant was one morning just after 7 AM.  Since there are so many of them, each one doesn't get that much usage, so they tend to stay clean.  The only hassle is having to put something on before you make a nighttime visit, but the bedrooms have bathrobes hanging in them, no doubt for that purpose.  And, I shouldn't forget to mention that there are also sinks in the rooms (no soap, though).  At least there was in mine.The one bad thing about the bathrooms is that they have speakers on the wall, and you have no control over what is playing.  On two occasions, it was rap with very foul lyrics (if not for that, I'd have given it a 4).  The other negative is that the mattresses are very soft, much softer than in most other hotels.  If you have a bad back, the bed may make it sore, like it did mine.  I asked to move to a room with a firmer bed, and was told that they are all the same.  Nothing otherwise wrong with the mattresses--they are new and clean, tho 'way soft.Most of the people at the desk were none too cheery, though some were eager to please.  A coin laundry is available, but at $4 to wash and $4 to dry, it is not a bargain.  This would certainly not be my first choice for a romantic getaway, but at less than half the cost of most other Seattle hotels, it was well worth the price."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 19,
        "expertise": 0.002139495079161,
        "user_cities_visited": 38,
        "review_days": 0.154435925520262,
        "helpful_class": 0,
        "review_text": "The Hotel as a whole was good......it was right on the water and had a good view.Ask for the view of Puget Sound....worth it. The room with the view was big and a great king bed. The Hotel staff was friendly enough and courteous. The restaurant staff a different story.......! A long wait time and basically they ignored you. The food was averaged.....Had to wait a long time just to get noticed. people stayed a long and the staff did not move people."
    },
    {
        "user_review_posted": 282,
        "user_total_helpful_votes": 99,
        "expertise": 0.0015940426470960002,
        "user_cities_visited": 67,
        "review_days": 0.39485213581599105,
        "helpful_class": 0,
        "review_text": "Being a Platinum with Marriott and going to Vegas with my family - I was unsure how the hotel would turn out, but was very happy.  The rooms are very spacious (had a 2 room suite for son) - views of the MGM Grand, Luxor, etc. which was very nice at night.  Staff super friendly - clean hotels and rooms.  The biggest issue would be Uber cabs - but that should be fixed soon.  You are very close to the Miracle Mile Shops as well.  In vegas - probably good NOT to have a casino in the lobby :).  I know I would go back"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 14,
        "expertise": 0.000985930031001,
        "user_cities_visited": 15,
        "review_days": 0.27327491785323105,
        "helpful_class": 0,
        "review_text": "After 16 nights on 3 islands our flight schedule changed so we needed an extra night on Oahu and wanted to stay near Waikiki but only needed the room until 5am. The room was clean and comfortable, we (2 adults & 2 teens) shared 2 double beds and it was a little squeezy but for 1 night but it was fine. The WIFI worked well, the bathroom was clean and the room was big enough for our bags etc. The location is 5 min walk to Ala Moana Shopping centre and about a 15 min walk to Waikiki. We like to walk so this was a good spot for us. The staff were friendly and helpful with directions and local information."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.9611171960569551,
        "helpful_class": 0,
        "review_text": "The hotel is beautiful, clean and modern. The staff\u2019s super friendly and helpful. Breakfast was good and the services of the hotel (E.x tuk-tuk ride to metro/bus station) was amazing! I can nothing but recommend this hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 17,
        "expertise": 0.005391886424657001,
        "user_cities_visited": 8,
        "review_days": 0.165936473165388,
        "helpful_class": 0,
        "review_text": "To make a long story short, we arrived at 2pm, our room wasn't ready, so we were proposed a disabled room (although it is supposed to be less expensive) but we decided to wait because the view waa by great. Someone was supposed to call us as soon as the room would be ready but nobody called so we came back at 4pm and were proposed another room, but when we got to the room, it was with double queen beds when I had booked a luxury king... Nothing else was supposed to be available (!), so we said we'd rather stay in the disabled room, so we went to the disabled room, but the bathroom was so disappointing that we went back to the reception and they managed to get a normal king bed room (although without view, I suppose it wasn't a luxury room). Then we had to wait for our luggage for quite a long time and we decided to complain because we had lost a significant amount of time in the process. The manager eventually called us and proposed a free spa treatment but we were leaving too early the next day, so he nicely upgraded us to a huge suite (with kitchen, living room etc.) with a nice view on the strip, but I must say that it didn't quite make up for the amount of time we have lost (and it was too late to try the swimming pool)."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 7,
        "review_days": 0.113362541073384,
        "helpful_class": 1,
        "review_text": "I must say before i start this review that this Hotel has the most beautiful and spacious rooms! For that alone I would stay there. The evening front desk staff was also great. The gentlemen were sharp and helpful and was always willing to help. The reason for the average ratings are small but huge issues in my opinion. Like some any individuals i believe the valet pricing for this property and area is outrageous. The number 1 and 2 rated property on TripAdvisor are still cheaper than the valet option at this property. They are charging the same parking prices for luxurious hotels and of course closer to DC downtown attractions. This hotel is not far but when you add traffic it will still be quite some time to airport and downtown DC. Also on one of the days of my stay they had a fire alarm malfunction and couldnt get it under control. The alarm kept going on for hours and there were no employees calling or making it known that we were not in any immediate danger. Guests were letting other guest know which was very courteous but still employees could have perhaps made calls or made their presence known better.The rooms are beautiful and spacious but for price paid could might as well pay to be closer to Downtown and airport."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.502190580503833,
        "helpful_class": 1,
        "review_text": "My first trip to San Francisco wasn't really pleasant. I came when half of the city experienced a power outage in April 2017. So, I was a bit hesitant to stay in the city again and stay at Parc 55. However, 3 people showed me that great customer service still exist! Emma, Johnathan and Sara M. Thank for an amazing room and diamond standard customer service! Bravo! You guys rock! And thanks for great Thai Food tip Sara!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 16,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 32,
        "review_days": 0.6883899233296821,
        "helpful_class": 0,
        "review_text": "Now I\u2019m no art lover so most of the decor was lost on me, but the hospitality was not. The room was immaculate, the hotel well located and the staff could not do more to help. They were polite, helpful and hilarious. Would def stay here again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 13,
        "expertise": 0.005149141196807001,
        "user_cities_visited": 10,
        "review_days": 0.471522453450164,
        "helpful_class": 0,
        "review_text": "Been here twice and each time never disappointed. I am very picky about hotels and cleanliness. This is such a modern and clean hotel you won't be disappointed. Everything feels clean. Plenty of outlets everywhere. Can't beat the location! Only a few blocks to Fishermans Wharf! Good value for the location and quality!"
    },
    {
        "user_review_posted": 617,
        "user_total_helpful_votes": 203,
        "expertise": 0.001486979939272,
        "user_cities_visited": 81,
        "review_days": 0.322562979189485,
        "helpful_class": 0,
        "review_text": "Holy cow. Those of you who've read my reviews are probably a bit surprised to see me reviewing a hotel of this caliber. I freely admit that I don't usually travel like this. I like quality and all, but I'm also about finding value to go hand-in-hand with that quality. However, I was traveling for work, and my managers stay at the Jefferson, so I got to spoil myself with a stay here, as well.To start, my exposure to the hotel is in having booked my group at the hotel a gazillion times over the years. I had an image in my head of the hotel, but it did not match when I saw it in person. Oh, it was just as elegant and sumptuous as I expected, but it's also much smaller. There are only 8 floors! I had expected something much larger, for some reason.Regardless, from the moment I stepped out of my cab, I felt welcome. The doorman, the reception (and it was great to finally put faces to the names of all those people I've spoken with over the years), to the concierge - everyone was friendly and helpful.The room was very impressive. I didn't book myself in the larger room (where people like my CEO stay), but I didn't need it. This room was plenty large for little ole me, and it was very comfortable. The desk was a bit awkward to work at, with the location of the outlets (at the front of the desk, in a fake drawer), but I managed to work around that.I loved the shower - it was nice to unwind under the shower head after a long day of travel, and three hours exploring our nation's capital on foot. The bed was very comfortable, with a ton of soft pillows and easy access to a light switch that controlled a spotlight (for lack of a better term) over the pillows, which made it easy to read.And you could have knocked me over when I came back from my aforementioned explorations to find that they'd done a turn down service while I was away. That included them prepping the bed, of course, but there was also a little mat next to the bed, with a pair of slippers laid out to be used. They moved the water bottle and a glass to the nightstand, and further organized the bathroom for me.Seriously people - I *don't* travel like this, but I really want to, now!The hotel is pretty centrally located. We were able to walk everywhere we wanted to go (playing tourist and getting to our DC-based office, as well as restaurants and a CVS) with no problem at all.I will say that they must be unused to people using the stairs. I only used the elevator twice - checking and checking out - and took the stairs every other time. They were constantly surprised to see someone not employed at the hotel there, which cracked me up. The stairway is definitely not something they spend much attention on, but it was fine. I don't need fancy stairwells, they just need to be functional, which these were!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6944140197152241,
        "helpful_class": 0,
        "review_text": "Very nice and safe place so near the Strip..We had little noisy apartment due to travel, but was not so bad. Good pools. Washing machine was great and the store in location was good  Good parking locations near rooms"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.470974808324205,
        "helpful_class": 0,
        "review_text": "We had a very pleasant staying at Marlin. First of all Nicole and Cary were wonderfull. Very friendly and helpful.The location is perfect. Very close to the beach. You have everything you need in the room. The room was spacious and clean. Very good overall experience! I would definitely recommend this hotel.P.S. There is a restaurant Osteria del teatro in this hotel and it is a must go."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.292442497261774,
        "helpful_class": 0,
        "review_text": "Room was a good size only if you get the 1 bedroom suite.  Other rooms were very small.   Location was not bad at all and walking distance to beach, shops, restaurants.  Coffee at the ABC stores (which are everywhere) were inexpensive and works if you just need COFFEE."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 44,
        "expertise": 0.00377358490566,
        "user_cities_visited": 159,
        "review_days": 0.07886089813800601,
        "helpful_class": 1,
        "review_text": "Overall we were impressed with our stay.  We checked in late and avoided the time share pitch (though there were some calls to the room).  Was a refreshing change to come back to a quiet place with small, non-crowded pools after staying on strip so many times.  We had groceries delivered from Von's and we can't say enough about the convenience of that service! The 2 bedroom villa was great for two couples and the kitchen was wonderful and saved us $$ on our trip for breakfast and snacks and beverages!! Overall, we wouldn't hesitate to stay at this property again.  Staff were very helpful and friendly throughout our stay. The only issue we had was housekeeping.  We didn't think we'd get any housekeeping so it was nice to come back to a made bed on our 2nd last day but... they took most of the towels and didn't replace the same amount (and didn't come after we'd called).  We only had one more day so we left it but... wish they'd have \"been right over\" as they claimed. That was the only issue we had during our stay otherwise this would be a 5 star review!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 13,
        "expertise": 0.002227207898619,
        "user_cities_visited": 13,
        "review_days": 0.916757940854326,
        "helpful_class": 1,
        "review_text": "We arrived for a 5 day stay, were warmly greeted and then directed to check in. Check in was a quick pleasant experience where we received a cold towel and a local juice drink. We stayed in the Ocean Tower on the 10th floor with the Voyager 47 Club package. The Voyager 47 Club was well worth the money we spent. Breakfast from 7-10 each morning included-oatmeal, yogurt, fruit, some cold cereals. There was also some type of an egg option each morning, fried rice, pancakes or french toast options. The Happy Hour from 5-7 had a variety of appetizers throughout the 5 days, wine, sangria, beer, champagne and the view from the Club deck was spectacular! Frank and his staff were most accommodating and very friendly.We met some awesome people during our time there.The room was slightly dated but extremely clean and the view from our balcony was nothing short of spectacular! Housekeeping did a great job keeping the room stocked with local toiletries and water bottles.The Reef Bar had some great drinks that were reasonably priced. The beach is pretty, it is a short beach and it is rocky close to the shore due to the coral, just bring a good pair of water shoes! The sea turtles seem to hang around the jetty, so be sure to take a walk out onto it.The location was great-we even walked to Diamond Head (about 2 miles or so) plenty of shopping very close by and great restaurants all over the place. We tend to venture out to eat dinner, we like to experience different things.We did rent a car for 2 days to go to Pearl Harbor, the North Shore for a cute town called Halewia, the Winward Side for Hanauma Bay snorkeling and The Halona Blowhole. The most awesome views - don't miss it.The only negative comment I have about the hotel is that the floor that the Fitness center was on definitely needs some attention- it's in the basement and there was some sort of a water problem at the bottom of the steps -the only part of the hotel that was not aesthetically pleasing.  Hopefully they get that corrected.Overall this was a very welcoming and warm hotel. We would definitely stay again. Mahalo Outrigger Reef!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.79025191675794,
        "helpful_class": 0,
        "review_text": "Came in for a single night stay for a presentation. Sara at the front desk was very nice and friendly in helping me and my colleagues get checked in. Breakfast was provided, couldn't be more pleased with the stay!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.815443592552026,
        "helpful_class": 0,
        "review_text": "The Grand Waikikian entrance and public areas are certainly a wow factor, but ends once you enter the condo.  The furniture, bedding,  and most importantly the dishwasher are in desperate need of an update.  (0r maybe a serious cleaning of the dishwasher\u2019s interior at the least). Granite countertops and other kitchen appliances are ok, but utensils in the kitchen are very minimal so don\u2019t expect to be able to do much cooking.  View of ocean from the lanai, but outdoor furniture is pretty shabby.   Bathrooms appear to have been updated not too long ago.  Kitchen, dining, and living area pretty small.  The Hilton village is massive with several restaurants, pools, shops, car rental, and beach right here.  You wouldn\u2019t have to leave the property if you didn\u2019t want to.  Short walk to Food Pantry for better selection of grocery items (not a supermarket but has most what you\u2019d need).  Wouldn\u2019t hesitate to stay on property again, but would choose a different tower until this one has been updated."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 26,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 69,
        "review_days": 0.265060240963855,
        "helpful_class": 0,
        "review_text": "We stayed in this gorgeous hotel in a Historic Room for the last few days of our honeymoon. In the lead up to our holiday I was so looking forward to our stay at the Royal Hawaiian, and it definitely lived up to my expectations. The rooms were well appointed; all of the staff were friendly, courteous and professional; the location is perfect; the breakfasts were amazing! Mai Tai is fab and the Azure restaurant is great. The only downfall is that the pool is minuscule, but when you're right on the beach and you can use the Sheraton pool next door - it's not a problem really. My only tip would be to avoid the paddle boarding lessons - overpriced for what we received. You could probably find a better service. Really though - it's hard to fault this place. Can't wait to go back again!"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 20,
        "expertise": 0.00153539161837,
        "user_cities_visited": 32,
        "review_days": 0.6730558598028471,
        "helpful_class": 0,
        "review_text": "The Congress Plaza was perfect for our 3 night stay in Chicago. Two women enjoying the city delights of Chicago. The hotel is comfortable, clean and was a very good value. The people of Chicago were friendly and helpful. We were close enough to walk to everywhere we wanted to go in three days. Don't miss the Art Institute (I spent 2 half days there) or the architectural boat cruise or the public library, which gives afternoon free walks (I took as music history walk and got to see violins being made!).Highly recommend for those wanting the city experience without the 5 star price."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 52,
        "expertise": 0.0073148094060530005,
        "user_cities_visited": 26,
        "review_days": 0.12157721796276001,
        "helpful_class": 0,
        "review_text": "Our family of 4 stayed at the JW Marriott for four days to see the sights around Washington DC.  The best thing this hotel has going for it is the location.  You are only a 5 minute walk from both the White House and the Washington Monument.  It is on a busy street corner but there isn't any traffic noise inside the hotel.  The hotel itself is huge - the lobby and convention center part of the hotel is nicely done and impressive.  A few issues we had though - when we checked in about 2 pm our room was not ready - when they say the check in time is 4 pm they mean it.  We stored our luggage and walked around a bit while we waited.  When we returned at 4 - there were a LOT of people waiting for that 4 pm check in time.  So they aren't all that flexible on the time.  I asked if we could have a room with a view - they said \"Yes\" - for an extra $30 per night.  Don't do it!!  We were given a room on the 8th floor - so our \"view\" was of the post office across the street and about the top 1/8 of the Washington Monument.  The hotel has 12 stories - so maybe on the 11th or 12th floor a view might mean something, but down on the 8th it did not.  I felt like I had been taken of $120.  Also, the breakfast from room service is terrible.  Food was not good - taste or quality.  Save your money and go down to the Starbuck's in the lobby and get coffee and breakfast stuff down there. (Although on our last day Starbuck's said they were 'out of hot water.'  OK.   Or better yet, visit ASTRO DONUTS about 2 blocks away for the best donuts in town.  The pool was good for the kids.  The valet people were always very nice and helpful - though expensive.  There is a 24 hour self park garage on the same block as the hotel - check that out for cheaper parking.  The rooms themselves were small - kind of just standard rectangular hotel rooms - two beds, a TV, and a bathroom.  Nothing special.  Finally, the front desk people left us shaking our heads when we left - they were pretty rude when I questioned the $30 extra per night for the \"view\" - as I had been charged $40 for three of the nights.  Their response - \"We actually under charged you for the room for three nights - we can fix THAT if you want.\"  See you later......."
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 87,
        "expertise": 0.0030894847180840002,
        "user_cities_visited": 92,
        "review_days": 0.048740416210295005,
        "helpful_class": 2,
        "review_text": "The combination of this hotel's location, low rates and free parking make it an unbeatable value in Chicago.  The hotel itself is undergoing renovation and has seen better days, but the room itself had both a bed and space that was equivalent to my friend's room at the Sheraton which cost a couple hundred a night and charged 50 bucks for parking.  If you are on a budget and don't need fancy, shmancy, then this is a very good place."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 14,
        "expertise": 0.003466959354692,
        "user_cities_visited": 8,
        "review_days": 0.5180722891566261,
        "helpful_class": 1,
        "review_text": "We upgraded to an ocean view room, definitely worth it.  Small balconies compared to other places we stayed.  Hotel is elegant, great view, friendly staff, nice pool and lots of shops inside the building.  There is a pool as well as a beach,  with beach towels available. There is a $30+ a night \"resort fee\" that is not optional.  This covers the wi-fi, and trolley.  The trolley stop is a couple of blocks away, and fills up fast.  It will take you to Diamond Head, the Aquarium and/or the Zoo. Within walking distance of great restaurants, shops, and high end stores.  Utilize the concierge desk to plan trips, especially if you want to go to Pearl Harbor.  Also, the airport shuttle is well worth it.  $12/person compared to a $52 taxi ride!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "The Equus is certainly one of the finest hotels (boutique or otherwise) in Waikiki.The rooms are beautiful and the service, Hawaiian hospitality at the highest level.Thank you Mariah, Queenie, Rene, Kaori , Ramon and others, who made our vacation so special.Bruce Okrenik, Canada"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.40854326396495005,
        "helpful_class": 0,
        "review_text": "If you are looking for an affordable, enjoyable and carefree stay in the part of the heart of San Francisco that doesn't have bums or junkies, Club Quarters is the best choice. I stayed here many times and never had a single issue. Check-in and Check-out are the fast and friendly concierge is always there to assist you. Rooms are always clean and never smell (unlike many other hotels in San Francisco that smell like mildew and weed). Beds are super comfortable and I sleep like a baby when I stay there. When I was checking in today, concierge Liz was amazing, did the checkin for me, was super friendly and provided a free upgrade to a Suite. It has a lot of space and an outside patio where you can also see some ocean. Even though I don't like the city, I love the hotel!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 15,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 9,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "The only reason I didn't give the hotel 5 stars is that there is a complete dearth of unused power points in the room we had & the hotel doesn't  have a service directory at all, let alone in the rooms. That said the staff are very obliging if you ask for directions. The hotel is very nice & the decor is good . When you first catch a glimpse of the hotel it appears to be nothing special which is where the \"deception \" comes in.The hotel is well worth its 4 star rating & the staff are friendly courteous & helpful.We chose a family room which was well appointed & quite a decent size.One thing that I really appreciated was the fact that the hotel takes into consideration that children are just as important as adults & provided both a kid's cleaning kit (tooth brush, toothpaste etc) & an activity pack to keep them occupied. My children really enjoyed our stay there"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.39868565169769904,
        "helpful_class": 0,
        "review_text": "Our room had a terrible bathroom odor.  We asked to be moved because re-cleaning the bathroom didn't help, and we were going to be staying for 7 days. After a bit of resistance and no apology from the front desk, we were moved to another room the next day, but had to check out before 11 and could not get into the new room till after 3.  So we were without a room for several hours, and the front desk forgot to expedite the cleaning of our new room.  The rest of our stay was pleasant, but it the first day was pretty bad.  Breakfasts were outstanding, and the rooms are otherwise comfortable.  The room rate has gotten very high during the holidays--over $600 with taxes and parking!"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 44,
        "expertise": 0.0019436593418710002,
        "user_cities_visited": 177,
        "review_days": 0.14950711938663702,
        "helpful_class": 0,
        "review_text": "Spent five nights with my wife on a business pleasure combo and couldn't suggest anything to make it better. Friendly staff, large well-designed rooms, great beds, free breakfast and even complimentary drinks. Ahh, $5-10 charge for receiving packages????"
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 123,
        "expertise": 0.004280494057934001,
        "user_cities_visited": 62,
        "review_days": 0.6281489594742601,
        "helpful_class": 0,
        "review_text": "We specifically visited Vegas to see Elton John. Nobu was everything we had hoped it would be. It gave us the feel of a more intimate experience within the huge Caesar's complex. I loved that we didn't have to check in at the maze of kiosks. Instead, we were warmly welcomed at the entrance of this boutique \"hotel within a hotel.\" Our room was lovely - modern, upscale and clean. The bed was like sleeping in a cloud. Luxurious robes and a large glass shower completed the experience. I enjoyed being personally greeted every time we passed by the front desk. I received several texts from the concierge prior to our arrival and during our stay offering services. I was promptly secured a spa appointment, as well as a prime time reservation at the completely booked Nobu restaurant. We stayed for 3 fun-filled days. The fitness room had newer cardio machines and was never crowded. We took advantage of the Caesar's pool and strolled the Forum shops. We walked the packed strip and enjoyed an amazing concert. But when the casino got busy, we retreated to the quiet of our small, perfectly located hotel. We couldn't have imagined a better place to stay."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.055859802847754006,
        "helpful_class": 2,
        "review_text": "The Kahala is a lovely upscale resort a short distance away from the madness of Waikiki. The beach was very nice. The staff was friendly. The rooms were extremely spacious. Two vanities, his and her closets, separate tub and shower. This was wonderful given we shared the room among three of us (my husband, me and my teenage daughter). We had a large room with two double beds, a chaise lounge and a desk/ chair and separate table and chair. The hotel was a smaller resort than say, The Grand Wailea and Hilton Waikoloa, where we've stayed before. But it didn't mean it was less elegant. It was very elegant and was not crowded at all, even though we were there on Spring Break. And it's perfectly located. Diamond Head was very close. As was Hanauma Bay, Koko Crater, the Original Roy's, Chief's luau, the Pali Highway, and Pearl Harbor. From the Kahala it was so easy to get on the highway and head to the more remote side of the island and many gorgeous beaches and stunning vistas. If you have small children who like swimming, the pool wasn't large. But the beach was right there and very nice and there are kayaks, paddle boards and surfboards for rent. I would highly recommend this hotel. We had a lovely stay."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 23,
        "expertise": 0.00275281010137,
        "user_cities_visited": 13,
        "review_days": 0.32530120481927705,
        "helpful_class": 0,
        "review_text": "This hotel was perfect straight from our arrival when two guys jumped out and opened our doors. The staff are all very friendly and more than willing to help you. I stayed in the deluxe double and the bed was extremely comfortable to the point we slept in till 12 on our first day (prob jet lag). The sky pool is a perfect touch but sometimes can be hard to get a decent seat. It was that good that we decided to book this hotel for our last night on Bangkok after travelling. We haven't tried any other hotels here yet but from looking around this is by far superior especially for good price."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 16,
        "expertise": 0.001066607819338,
        "user_cities_visited": 32,
        "review_days": 0.6697699890470971,
        "helpful_class": 0,
        "review_text": "Hotel was refurbished and was in good condition. Shower was exceptional and different. New elevators were a fun experience. Music was a little loud in casino. Drink service was adequate. Only problem was pool was closed for repairs and we had to walk .6 miles round trip to use Grand Hotels pool. I objected to $28.00 a day resort fee because no pool and was told the alternate they arranged covered the resort fee!!! Not. Otherwise, great place to visit."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.132530120481927,
        "helpful_class": 0,
        "review_text": "The Hotel Cornell de France is a real gem.  Three of us stayed there for 5 nights in a triple.  It is like you are staying in a European hotel in the middle of Union Square.  The hotel is centrally located near the corner of Bush and Powell. We were warmly greeted in the hotel office, checked in and then entered \"the elevator\".  This elevator holds 4 people and has a gate that unfolds across when you hit the floor button.  You have to see this elevator.  The room was simple, clean and quiet.  There is no air-conditioning but not needed in San Francisco.  There is also a free standing bathtub.  This hotel is great for those who want a more personal experience.  The breakfast which is included in the daily rate is excellent with excellent service.  We will stay at the Hotel Cornell the next visit to San Francisco."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9791894852135811,
        "helpful_class": 0,
        "review_text": "The location of the resort is nice, but when you open the curtain there is a big gray wall.  The bedroom is large.  The bathroom is small.  The people at registration said that very few rooms have a view of anything other than the wall."
    },
    {
        "user_review_posted": 184,
        "user_total_helpful_votes": 110,
        "expertise": 0.0027920498539210003,
        "user_cities_visited": 41,
        "review_days": 0.570098576122672,
        "helpful_class": 1,
        "review_text": "As usual it was amazing stay started even before arrival as the customer relation agents contacted me on my WhatsApp to ask about my arrival time and if I have any preferences on my room.Thanks to Monica and Grace for their extra mile to ensure a comfortable stay.I recommend it for tourists and for business men specially if the event in the World Trade Center as it is just 5 minuets walking.The price was really good.I\u2019ll be back again soon."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 16,
        "expertise": 0.005068226120857,
        "user_cities_visited": 15,
        "review_days": 0.715224534501642,
        "helpful_class": 0,
        "review_text": "We spent three nights at the Scarlet Huntington. A lovely hotel in a lovely part of town.  Accessible to all the important spots. They very generously gave us an upgrade and that topped off the stay. There is a lot of construction around but that is part of the problem with cities in summer. The only blindspot for us was the breakfast area.  Bit too formal for breakfast and an expensive a la carte menu. Service was slow and poor. Maybe ok for a formal dinner but breakfast needs to be simpler and quicker."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 38,
        "expertise": 0.001551700657956,
        "user_cities_visited": 96,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "We had a room on the 6th floor with a View of south beach Miami town. King bed was very comfortable, room was well equipped and front desk staff was very pleasant and helpful. I gave 4 stars because there was some kind of loud fight on our floor 3 am for about 2 hrs ! I should have called the front desk...but thought that loud argument must have been heard or reported by then. But in the morning I asked the front desk and they said they had no clue !! The pace was very accessible to south beach. I walked on the south beach strip while my husband was attending his meetings. One thing I like about also is the local bus took us around south beach, 25Cents for the ride each time you enter. I rode the bus till the end of the strip and came back for 25Cents ! The beach was very clean and the restaurant in the hotel was very good !"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 38,
        "expertise": 0.002060089179663,
        "user_cities_visited": 46,
        "review_days": 0.041073384446878004,
        "helpful_class": 1,
        "review_text": "The service was very good.  The room was adequate.  Bed was a little too soft for my preference.  The room we got had a semi - kitchen in it including mini-fridge, sink, counter, dishes, coffee maker, etc.  Even wine glasses.  What it didn't have was a microwave (available on the 2nd floor) in order to reheat leftovers for a midnight snack.  On one night the hotel hosted a wine and cheese party which was nice.  We were on the same floor as the pool and workout room, but it wasn't too noisy.  The location is right across from a car rental spot and with the charge for parking the next time I stay here, I'm going to rent from there only on days I plan on driving around the island.  Location makes most of Waikiki walkable.  Can view the Friday night fireworks from the pool deck.  There is a park right behind and next door to the hotel.  Nice for walks."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 47,
        "expertise": 0.002317113538563,
        "user_cities_visited": 158,
        "review_days": 0.23001095290251902,
        "helpful_class": 1,
        "review_text": "We stayed two nights and it was not a positive experience.Pros. Close to the cafe, restaurant, night club action if that is what you want.Beach just across the road.Cons. 'Complementary breakfast' was very underwhelming. Only fruit was watermelon except for the large platter of plastic fruit on display beside it. One choice of breakfast cereal.Despite reassurance from the check-in staff that our 2nd floor room would not be affected by street noise due to the double glazing, we could not get to sleep till well after 1.30am despite going to bed at a much earlier hour. The last noises of the night were the bar staff scraping metal chairs around after 1.30am just below our room.Guests (who were obviously in good spirits) returning at all hours of the night with loud voices, laughter and much door slamming. Perhaps a sign asking for consideration of other guests might be a good idea.Cleaning staff did not come till 5pm, just after we returned from being out for most of the day.Our more expensive ocean view room was more like a view of tents and rigging on the beach foreshore with a tiny view of the sea just on the horizon.I know now that we should not have chosen a hotel in this location if we wanted to actually get some sleep at night, but being from another part of the world we could only rely on the hotel's website and other trip advisor contributors for advice."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.106790799561883,
        "helpful_class": 0,
        "review_text": "The hotel was everything that was expected and more. This place was acessible to everything and anything in the River North/Loop Area. The breakfast was standard but the convenience factor is that it was on each floor and made walking down to grab something a nice thing. They give you a token for a free drink at happy hour each day which was a nice way to start the evening. I walked a few blocks up and caught the CTA to Wrigley for a Cubs game and the surrounding area was very safe and welcoming. The customer service was great with directions to things in the city and helped with luggage and getting a Cab to the airport easily. Some noise from road construction outside and emergency vehicles going by but nothing out of the ordinary for staying in a big city.  Overall I will definitely stay at this location again and it can easily compete with the larger hotels in the area due to it being a very welcoming place to be."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "With this review, I intend to commend a Fairmont employee who went above and beyond customer service. Blanca Tica, greeted me with a great smile and enthusiasm. She listened to my request and knew exactly how she could make my sister\u2019s stay at the hotel a memorable experience for her birthday/wedding. When we pulled up to Valet, everyone had a smile and they were very friendly. All the attendants, opened the door for us, they said \u201cWelcome\u201d and made us feel special. When walking in to the hotel, the lobby is spectacular, the gold trim all around the hotel gives it a touch of history and glamour. CheckIn was a breeze. We got to the room where the newly weds were going to be staying and words cannot describe the majestic views from all angles of the suit. I have never seen my sister so happy and in aww of her beautiful room. When we all left to leave the couple alone, my sister texted me a picture of a complimentary bottle of champagne and chocolate covered strawberries designed specially for the bride and groom that had been delivered to their room. Blaca Tica (Fairmont employee) truly surprised me and made this trip one that I will tell to everyone for years to come. Thank you Blanca. Warmest thoughts and best wishes this New Year. May peace, love and prosperity follow you and your family always. ~Izzy"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 267,
        "review_days": 0.256297918948521,
        "helpful_class": 0,
        "review_text": "Just outside of waikiki and honolulu, which is great, because it has it's own little private beach. The hotel has some beach amenities. Like most places in HI, the restaurant was pricey and we didn't eat there. Our room was big which was nice, but the layout was a bit odd and we the TV was way far away from the bed. We found a dead cockroach in our room when we first walked in... not sure how it made it to the 3rd floor. Despite this finding, the hotel does look newer/updated and clean. So not sure what the deal was there.Overall not bad for the price, we found a decent price through expedia, but overall wasn't super excited about this place."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.861993428258488,
        "helpful_class": 0,
        "review_text": "We were there for 3 nights this last weekend. At the arrival at 10h30PM, we had problem finding an hotel staff to help us with luggage; when we finally did, we asked for the valet to find out that there is no valet! So after 10 hours of driving, we had to find ourself a parking witch was not supposed to be this way when we reserved. The night after, while we were sleeping at 11h PM, the hotel staff called to ask us to come and see them at the front desk?!Of course we went on the next morning.... Then, we called at the front desk to get recommendations to brunch; after holding for 5 minutes on the line, the lady told me\" O, I cannot reach any concierge and I can't help you because I'am new in NYC and I don't know the hood!!!!\" wow, what a wonderful service.  The other day, we asked to get two bikes( They say on the website that they offer complimentary bikes to there guests) But no! They don't have bikes anymore..When we checked out, they had put our luggages in a cab for JFK.....we finally got to have our luggages back with us in our car.....It really looks like there is no experienced manager to get the service together.So I recommend to visit the hotel because of the story around it and go get a drink on the roof top but I don't recommend to sleep there at all!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 18,
        "review_days": 0.767798466593647,
        "helpful_class": 1,
        "review_text": "Check-in was very disappointing when we walked up to the counter with our suitcases the lady just asked us what did we what. When going to pay our room lever we were quoted $30 a night in February and they tried to charge us $35 a night. When I questioned this the girl argued with us and then told us to wait we waited for about 10 minutes and she came back on charged us the $30. When we made our booking back in February we requested a king size bed but we given a room with two queen size beds . When I ask why we have been given this rain they said they were busy and didn\u2019t have any king size bed and that we should requested a king size bed . I said to them we could request this back in February when we made the booking . We were told there was nothing we could do because all the king-size rooms had been booked out. Once we had finalised our check-in and we were on our way to our room I realise I hadn\u2019t said anything about a breakfast that was included when we asked reception about breakfast she told us it wasn\u2019t included in our package and it was clearly written on our paperwork that it was . By this stage I\u2019ve had enough and said to the girl you tried to overcharge us for our room Libby you haven\u2019t given us a room we requested and now you\u2019re saying breakfast is not included . I must say the  Second girl that helped us out was very helpful and got us a room with a king size bed for two days later she also sort it out at breakfast and we could have breakfast every day . Besides the trouble of checking we did have a wonderful stay at the hotel and would recommend it to other people."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 3,
        "review_days": 0.09090909090909001,
        "helpful_class": 2,
        "review_text": "The hotel was in a good location. It was very tastefully decorated. The spa was amazing. Staff were friendly. The rooms were a good size and the bed was comfortable, however the service was terrible. Most of the staff Barley spoke English and had little to no experience. It took forever to check in. Staff did not seem to know what they were doing. Checkout also took over an hour even after I consented to express checkout. Some days the rooms were cleaned first thing in the morning  But on 2 separate occasions I had to speak with housekeeping in the evening to come clean the room after being gone all day. When it was the supplies were not replenished until I pointed out it to one of the managers. The room was never cleaned 100%. It was more of a tidy up and make bed. The windows were dirty upon arrival and remained dirty until checkout. The mini bar was never refilled in the 2 weeks I was at the hotel. I had to call room service to order drinks. The staff at the pool took forever to bring drinks. The room service menu is not that great and when I ordered food it didn't taste very good. The TV channels were limited.For what it's worth, the stay wasn't terrible but not at all up to a 5 star standard or the price point it's listed at. For the same price you could stay at a hotel like raffles, Conrad, and the Fairmont with more of a reputation."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 12,
        "expertise": 0.001655081098973,
        "user_cities_visited": 18,
        "review_days": 0.48521358159912303,
        "helpful_class": 1,
        "review_text": "This is a really nice hotel. The staff are super friendly and try to help in any way they can. We only stayed 3 nights but it was worth the slightly higher cost than what we have spent elsewhere. The pool and roof top bar are amazing (although small & busy) free gym. we had a few drinks in the basement bar which is slightly overpriced for the area but good fun all the same. Would definitely recommend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "I've been a loyal goodwill ambassador of Kimpton properties since I practically lived in the Dallas Palomar Hotel back in '06-'08.So it was an easy choice when I found the Washington, DC Palomar was one of the top recommended choices in the DC area to visit my daughter (who's now a resident) and celebrate another daughter's  birthday over a long weekend.Unfortunately almost nothing, other than style at the DC Palomar resembles any of the other fine Kimpton properties.  In short, the staff is short of hand and overwhelmed.  However to make it worse, there is also the sense that this is simply the norm as there is little in the shape of empathy or apology when you are noticeably bewildered by the absence of the most mundane conveniences.  Whether it is while you sit at the bar for 30 minutes without so much as eye contact from one of the staff or enter your room after housecleaning has left only to find they didn't replace your towels, it's as if you are at a prepaid tourist spot that knows they'll never see you again - so who cares?I guess this is somewhat of a self-fulfilling attitude as I would be hard-pressed to revisit this hotel at half the price in the future."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 15,
        "expertise": 0.0015832326171570002,
        "user_cities_visited": 18,
        "review_days": 0.656626506024096,
        "helpful_class": 0,
        "review_text": "For this stay we booked a 2 bedroom with a partial ocean view.  The room was away from the hustle and bustle of the busy lobby and courtyard. Our room on the 11th floor was very clean and quiet.   We had 2 balconies with views of the ocean.  We also had a full view of the luau and the Friday night fireworks- amazing!The 2 bedroom has separate bathrooms and a full kitchen and super roomy common tv area.  I rate this room a 10 and the hotel staff an 11."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 11,
        "review_days": 0.37623220153340603,
        "helpful_class": 0,
        "review_text": "A pleasant surprise in the middle of DC, a nice friendly hotel in a neighborhood setting. A nice spot for DC. Location is great! Modern room and bath. What really sets it apart is how friendly everyone is, from the front desk, to the doormen, to the the daily wine happy hour, to the housekeeping. It felt great, but I knew it was special, when the doorman hailed a cab and the cabbie, rolled down the window to say hi to the doorman ( I wish I could remember his name ) they exchanged nice pleasantries, clearly having not seen each other in awhile . As we drove off to the airport, he said, \" I have worked in this town for forty years and by far, the Kimpton is my favorite! Nice, nice people! Wow! Pretty much sums it up! I will stay there on my next visit !"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 19,
        "expertise": 0.002317113538563,
        "user_cities_visited": 17,
        "review_days": 0.029025191675794003,
        "helpful_class": 2,
        "review_text": "First time in Miami - our taxi driver (she was pretty cranky) took us to the wrong building - they need the address not the hotel name so make sure you have it handy.  I was worried when she pulled up to the right place as it doesn't look like the Best Westerns I'm used to, but found a beautiful hotel with great staff.  We were able to check in early with a room in the penthouse level.  There are no balconies there, but the room was clean and comfortable.  Beds were comfy and there wasn't excessive noise.The hotel is very close to the beach and we took advantage of the boardwalk literally outside the back door.  Enjoyed a drink by the pool. Food in the restaurant was very good as was the service.  Would definitely stay there again!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 22,
        "expertise": 0.004533483010232001,
        "user_cities_visited": 21,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "Just spent 3 nights here based on comments I read prior booking. Though at end of Sukhumvit road the locations great as only 100m from Skytrain so travel around city simple though recommend day pass at 130Baht about \u00a32.60 as cheap way to get around. Roof bar offers amazing view of city though drinks somewhat overpriced but this was offset by a Friday buffet in restaurant. With a 25% discount voucher on arrival we payed approx \u00a350 for two to eat everything from Lobster, Oysters, Clams, Meats etc pretty much everything to make a great meal including beers, soft drinks and coffee, believe they do this each Friday so if there do not miss incredible value."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 25,
        "expertise": 0.001317574365065,
        "user_cities_visited": 78,
        "review_days": 0.42168674698795106,
        "helpful_class": 0,
        "review_text": "Comfortable bed, excellent location with the trolley car pickup/drop off outside the hotel.  Renee & Bryce at the Front Desk are excellent ambassadors of the hotel and San Francisco.  Lovely Edith who works the Concierge desk was very helpful and always had a smile on her face."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 9,
        "review_days": 0.423877327491785,
        "helpful_class": 0,
        "review_text": "The front desk people are nice and helpful.  I was provided with an envelope that contained tickets for drinks at their Terrace Restaurant. I also received breakfast vouchers and a card for unlimited DVD rentals.The hotel is across the street from Waikiki Beach which makes it very convenient. There are at least 3 ABC stores within one block.The room itself was clean, quiet, and very comfortable. It contained a large flat screen TV and a refrigerator. Mostly what I liked about the room was the bed was comfortable. The water pressure in the shower was amazingly good for a hotel.I really don't have anything bad to say about the room I had, it had a partial beach view with a small balcony. Other than it was a handicap room and I had to adjust the shower head quite often since it was a handheld shower head.I slept pretty good most of the nights which is very rare and a hotel for me. Overall I would have to say it's one of the nicer hotels I've stayed in around the Waikiki area."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.73986856516977,
        "helpful_class": 0,
        "review_text": "Totally enjoyed our stay at Hotel Vitale. Staff was very efficient and professional. Location was fantastic. Wonderful restaurant/bar in hotel. Room was clean and bed was so comfortable. Would highly recommend"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8433734939759031,
        "helpful_class": 1,
        "review_text": "The staff at the dunes cafe are amazing.Especially Imie and Lydiah they always remember my preference during my breakfast.Chef Saraths Omelette is the best ave ever had.Talk about the Indian Cuisine mouth waterly and tasty as well.Will always return to Shangrila-La Dubai coz it my second home.Highly recommend to my friend and family as always."
    },
    {
        "user_review_posted": 177,
        "user_total_helpful_votes": 165,
        "expertise": 0.0044154197453980006,
        "user_cities_visited": 182,
        "review_days": 0.266155531215772,
        "helpful_class": 1,
        "review_text": "I have visited Hawaii about seven times now but this is the first time I have stayed at the Park Shore Hotel. It's location is excellent, at the quieter end of Waikiki and across the road from the beach. I had an ocean front room on the corner and it had outstanding views of the beach from the balcony and of diamond head from the side window.If you go with a breakfast package there is a choice of three places. - one is entirely Japanese, another is a horrible take away shop in the foyer with limited choices and terrible coffee. The best is LuLu 's which has fantastic breakfasts and beautiful views of the beach.The hotel is a bit dated and the pool area fairly bland and incredibly hot, surrounded by concerte I used the pool once but why bother with the warm ocean just across the road. My only complaint was an incident that happened very early one morning. I came down to the ground floor ready to go for a jog and tripped in a piece of plastic that was left on the floor. I came down heavily on my face and damaged my knee and bruised one eye. I was badly shaken and couldn't go for the jog so returned to my room. I had to ask them to bring some ice to put on the injuries and it seemed quite an imposition to the staff. The reception staff saw me fall! It took a few weeks to get over the injuries. I think they needed to show a little more concern.Anyway, it's s good choice in Waikiki and I may return but I have to say is missed my usual hotel - Moana Surfrider which is by far the best choice in Waikiki."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 16,
        "expertise": 0.001228945275789,
        "user_cities_visited": 933,
        "review_days": 0.083789704271631,
        "helpful_class": 1,
        "review_text": "Although this location is a bit far from both the airport and the strip it is beautiful and relaxing.  Rooms were clean and fairly good sized.  Staff was very friendly and immediately attentive to any questions or needs.  TPC golf course nearby for golfers.  The pool, bars, and dining areas all clean and provided a variety of choices.  The casino was also very nice."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.610076670317634,
        "helpful_class": 0,
        "review_text": "You get what you pay for. The heater by window was very loud and we both woke up a bit sore from the bed and pillow. The best part was the view from the roof.After we checked out we realized an item was left in the room so we made a special trip back a couple hours later to pick it up. At first we were told the room had not been serviced yet so they sent someone up to takes a look. They returned saying nothing was found, which seemed unlikely since it was not a small item. I gave instructions on where it would be and they still said it wasn't there. We double checked all our bags and confirmed we did not have it so we went back in and were told to speak to the manager. We gave her all the information and asked to go up to check ourselves and were told the room had already been serviced so we could not check. (Different information from the first lady we spoke to who said it hadn't been serviced yet) We gave specific instructions on where the item would be and were still told they didn't find anything and we couldn't go look. As a business where customer service is so important, at the very very least they should have taken us up for a quick look. It was a very frustrating experience and we left empty handed and upset."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.721796276013143,
        "helpful_class": 1,
        "review_text": "No one there deserves a job! They could care less. Bartenders valet and bell men are insanely rude!!! I travel everywhere the hotel was nice but room smelt like smoke terrible. I\u2019ve never wrote a bad review but this place has it coming.... terrible"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 19,
        "expertise": 0.0013309610504240001,
        "user_cities_visited": 30,
        "review_days": 0.33296823658269403,
        "helpful_class": 1,
        "review_text": "Simply a fantastic experience at the mandarin from the time you pull in to the front door til you leave!Staff professional but engaging and friendlyRooms beyond tremendous!Food and beverage absolutely out of his world!Service exceptional!Amon the finest hotel experiences we have had in 30 + years!Highly recommend!!!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.617196056955093,
        "helpful_class": 0,
        "review_text": "Nice central location,riims were gteat lovely big comfy bed,the staff were really friendly and professional couldn't do enough for you! Roof top pool and bar is stunning especially  in the evening! Breakfast was great,really enjoyed our stay xx"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 13,
        "review_days": 0.00328587075575,
        "helpful_class": 0,
        "review_text": "We stayed at Bandara recently after a hectic tour in Laos and it was perfect for our needs. We opted for the Business Suite which had a roomy dining/lounge/kitchen area as well as a king sized bed in a separate room. Staff in all departments were superb including the young female breakfast hostess who bravely completed a twenty hour shift across New Year's Eve!The location was great and we used the tuk tuk service to the nearby BTS. The fitness room and pool area was well equipped and staff were always on hand. All of the reception staff were great. We especially appreciated the efforts of driver and porter  Ayam who has been working there for 13 years.We booked through a travel agent bit next time I would book direct for a better rate.The buffet breakfast was fantastic with lots of healthy options as well as cooked Asian and Western dishes. Thanks Bandara for a lovely stay and memorable NYE on your rooftop!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 19,
        "expertise": 0.004744565817058,
        "user_cities_visited": 19,
        "review_days": 0.25903614457831303,
        "helpful_class": 1,
        "review_text": "I must have got the older tower in the hotel. I understand there are other rooms much nicer than mine. My room was small and cramped. Tiny bathroom and sink area. It is old and in dire need of an update. However it was clean, quiet and comfortable.There was work taking place in the casino to upgrade carpets, etc. The other members of my party stayed on the strip and paid 3 - 5 times what I paid. This hotel has no resort fees. My room was a great deal financially. Check out the coffee and Winchell's donuts in the morning.The Main Street Station, next door, has a good, reasonably priced buffet. I love downtown, even with the chaos it's a blast. There are so many other casinos within walking distance, Binion's, The 4 Queens, The Golden Gate to name a few. Even the El Cortez is still jumping with its original look. They have the older machines, which I like. Lots of history in the downtown area. If you are a card carrying Boyd Gaming (B-Connected) customer you have the Cal, Main Street Station and the Fremont all in the same area. A bridge on the second floor connects the Cal to the Main Street Station. Check out the gorgeous art work in the Main Street Station. Don't miss the Mob Museum. I heard there may be a shuttle to other Boyd Gaming properties."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.07667031763417301,
        "helpful_class": 1,
        "review_text": "My parents and brother treated me to a fantastic stay at The Washington Plaza for my 40th birthday. Upon our arrival Bryan at the front desk greeted us and was so helpful and accommodating during our 3 day stay. We rented 2 rooms on the hotels top floor overlooking Thomas Circle and it was a wonderful experience. The rooms were great with a perfect view. We would definitely stay there again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.7645125958378971,
        "helpful_class": 1,
        "review_text": "The hotel is located right next to the harbour with the best view and amazing room with the staff extremely friendly. When any help was needed Nahid was there even at 3 am making sure my questions were answered and even had blue her dog along to play. Next visit to San Francisco and I will be staying here again. Excellent service and personal care."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 6,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 9,
        "review_days": 0.6434830230010951,
        "helpful_class": 0,
        "review_text": "Beautiful hotel, centrally located.  When we checked in I asked for a bandaid (blisters) and the 1st question the gentleman asked was if I was okay.  It was very kind.  We were 2 blocks from Chinatown and near some very good restaurants.  Great experience"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 15,
        "expertise": 0.003199823458016,
        "user_cities_visited": 33,
        "review_days": 0.06188389923329601,
        "helpful_class": 0,
        "review_text": "The Parker was a perfect base for our exploration of San Francisco, and went well above and beyond to accommodate our travel plans, such as holding luggage for us whilst we made two other trips. Both houses are delightful, as are the gardens which, with their wooden steps, could almost pass for Mrs Madrigal's own. The daily wine socials are a good opportunity to unwind with fellow guests, which adds to the relaxed and friendly atmosphere. Scott stands out as the host with the most and made us feel very welcome.If the housekeeping occasionally tends towards the haphazard, remember that this is a B&B with a small staff, not a chain hotel.Very handy for the Castro, the Mission, Dolores Park, and there's a Muni tram stop just outside. San Francisco's hottest restaurant, Frances, is literally around the corner.I would stay again in a heartbeat."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.7261774370208101,
        "helpful_class": 2,
        "review_text": "This place is by far the most deplorable hotel we\u2019ve ever stayed at. The walls are paper thin, so you\u2019ll get to know your neighbors weather you you\u2019d like to or not. The rooms are so small two average size people can\u2019t pass. The $30 per day parking fills up by mid afternoon every day, so plan on walking several blocks if you can find a spot at a neighboring hotel. The sliding bathroom door won\u2019t stay closed. The air conditioning are window units that are noisy and don\u2019t work well. None of the rooms have balconies and the windows don\u2019t open. We waited an average of 15 minutes for an elevator to get to or from our room and often it was full, so we had to wait again.  Do yourself a favor and pitch a tent with the homeless in the park next door."
    },
    {
        "user_review_posted": 376,
        "user_total_helpful_votes": 64,
        "expertise": 0.000716027993173,
        "user_cities_visited": 208,
        "review_days": 0.44359255202628606,
        "helpful_class": 1,
        "review_text": "In the grand style of traditional Washington DC this property is beautiful with quant rooms and decor. Very traditional hotel with amazing service and staff. Complimentary she shines included! Wonderful place to stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.282584884994523,
        "helpful_class": 1,
        "review_text": "Just returned from our second trip to Hawaii and chose to stay at Outrigger Reef Waikiki Beach Resort for a second time.  You can't beat the location or price.  The staff was very accommodating and the facilities/rooms were very clean.  We enjoyed breakfast at the pool restaurant every morning.  Restaurants and shopping were very close.  If you want to see the island, you will have to take a tour or rent a car.  There is a car rental set-up at the hotel, which made it very convenient.We had booked our room in December 2015 and was a little disappointed with the room/rooms we were given.  The first one was close to the elevator/very noisy and the room was facing the hotel next to it that was so tight, you couldn't tell what the weather was until you walked out on the balcony, had to keep the drapes drawn, making it dark in the room. We asked for another, it was quieter but placed again on the same side of the building with only the view of the rooms of the other hotel.A big disappointment for us was the cheesy entertainment at the Shore Bird Restaurant/Bar, it was the same when we were there two years ago. The Karaoke has got to go!  We would have rather listened to just music than the same entertainment every night for 7 nights!.  We heard others complain about the entertainment too.  The Shore Bird Restaurant is severely outdated and needs a complete renovation.We like the covered space around the pool and feel that the pool area could also use a revamp, more flowering plants and umbrellas.Overall, the hotel does a very good job, we would definitely stay there again but would like to see some updates made."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.295728368017524,
        "helpful_class": 0,
        "review_text": "One of our first stays with HGVC.  Had a 2 level penthouse unit which I didn't expect.  My jaw dropped when we entered.  Far beyond my expectations. The resort is hugh but everything is very well maintained."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5355969331872941,
        "helpful_class": 0,
        "review_text": "The prior royal experience that I was met with at the Days Inn has been completely and utterly trashed in a vigilante scheme for the Hotel Versey to cut costs.  Low speed to nearly non-existent internet, no continental breakfast (as well as no apparent change to the pricing of the room without this commodity), a coffee maker that not only doesn't make coffee, but also has a cheap plastic tank that broke off as soon as I lifted the device! Water everywhere, my laptop almost ruined if I didn't think quickly.  Overall, I had an awful experience and I will not be staying at this hotel again."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009393703534710001,
        "user_cities_visited": 18,
        "review_days": 0.6785323110624311,
        "helpful_class": 0,
        "review_text": "A new and stylish hotel. Roof top pool and bar. The hotel isnt overly tall (8 floors) so the view isnt spectacular but its still nice. Breakfast is great with a lot to choose from.Hotel is located approx 10-15 min walk to the sky train. 2-3 stops and youre at Siam square.The hotel has a free tuk tuk service to the closest canal stop. It costs 20 baht and you can head by boat almost all the way to the main river. Theres lots if bars and restaurants around including some really nice and popular sky bars. The staff here are friendly and helpful with maps / tours etc and most speak english."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.625958378970427,
        "helpful_class": 0,
        "review_text": "This is a nice hotel convenient to the metro.  The rooms are fine except there are no USB charging plugs in the rooms.  With this level of hotel and in DC I expected the rooms would have been updated with them and didn't bring the charging block.  I had to check my phone in at the front desk like luggage for them to charge it for an hour."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.432092004381161,
        "helpful_class": 0,
        "review_text": "We had two problems that did not get resolved in a timely manner.1) One of the 2 beds was missing a top sheet. Advised front desk late afternoon. Never corrected before we went to bed. Happened again the next day. Advised front desk again. 3 hours later advised front desk again after no response. Finally got resolved.2) We were short towels 3 days out of 7. Advised front desk each time."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 11,
        "expertise": 0.000592344814369,
        "user_cities_visited": 20,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "Beautiful architecture, and the hotel is right by the beach. Rooms were pretty good too, and there is a lot to visit, shop, and eat nearby. The beach there is amazing and pretty calm, so its a great place ti take your kids."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 10,
        "review_days": 0.113362541073384,
        "helpful_class": 0,
        "review_text": "I like this hotel a lot. A little issue with guy at front desk being what I considered a little inattentive but other wise nice place. Would stay again. Rooms were very nice. 2 beds a couch and a little kitchen. Room was a great size for my husband and two daughters."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
        "expertise": 0.004744565817058,
        "user_cities_visited": 56,
        "review_days": 0.251916757940854,
        "helpful_class": 2,
        "review_text": "The hotel is located in DuPont Circle and was conveniently located to my business meeting.  The hotel is quaint,  the rooms are small but very clean.  The bathroom for such a small room was a nice size and very well kept.The bar and grille was hosted by a very friendly gentleman and the food was just above average bar cuisine.  The one bad apple was the woman who worked the restaurant.  No one wore a name tag, so I can not tell you exactly who she was other than unfriendly and very off putting.  There is no room service, so upon going downstairs for my order, I interacted with this mystery woman and found her to be extremely rude.The Fairfax has such a quaint theme and a mostly friendly helpful staff.  It's is just that one bad apple.  And while, I hate to give someone a bad review, I watched her both nights I was staying there.  I entered acted with her once and found her to be very inhospitable."
    },
    {
        "user_review_posted": 322,
        "user_total_helpful_votes": 143,
        "expertise": 0.0020457213583580003,
        "user_cities_visited": 287,
        "review_days": 0.297371303395399,
        "helpful_class": 0,
        "review_text": "The rooms are spacious and the kitchens have full size appliances.  It's great to be able to break up all the eating out with a meal in the room.  The staff was friendly and helpful, and the room was large and comfortable.  The pool was very tiny and crowded; that area of the hotel could use a bit of an upgrade. Frozen drinks at the pool were only $5 which is such a bargain for Vegas.  The public restrooms were often out of soap and paper towels, but they were clean.the hotel is only a block or two from LINQ and ceasars - very close to the strip."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.886637458926615,
        "helpful_class": 0,
        "review_text": "All over the District this busy week in DC were business travelers paying ridiculous  rates for typical rooms on noisy streets. Not us, because we chanced upon this hotel. It was still pricey by normal USA standards outside DC, but the place and accommodations-for-the-price worked its charms on us!  Food is very much an attraction even for those not staying here. Currently trying to schedule a personal vacation type trip at this place!"
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 112,
        "expertise": 0.0027514997357670004,
        "user_cities_visited": 53,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "With the perpetual traffic jams here ill say stay somewhere central and close to bts. Hotel is right next to bts, few mins walk to mbk and siam square and siam area. Room size i thought was ok as i stayed alone. Shower cubicle was asian-standard tiny, not sure how bigger westerner can comfortably fit.Otherwise hotel is new, clean, very decent and pretty no frills. Stay here for the location."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 13,
        "expertise": 0.001993453234764,
        "user_cities_visited": 38,
        "review_days": 0.009309967141292001,
        "helpful_class": 1,
        "review_text": "Just visited this resort at Christmas. Beautiful Resort! This is the first time my family has stayed here while being in Oahu. The staff was great and the hotel was beautiful and clean! All the dining options in this hotel were wonderful, and there is a Starbucks so that is a bonus ! The only thing I would have liked is if the pool was ocean front or in the sun. I found that the pool was very shaded all day until about 3:00pm, so we did not use the pool once because I LOVE sun too much. Everything else was wonderful and my family is already planning on booking next year!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 10,
        "expertise": 0.001507962779065,
        "user_cities_visited": 202,
        "review_days": 0.29353778751369103,
        "helpful_class": 1,
        "review_text": "We and our extended family (three families) stayed here a night before heading to our North Shore rental. This is a family friendly hotel with great beach access and a nice pool and happy hour. They run several on-line deals (upgrades, free drinks, etc), so check those our before booking. (Note the resort fee--not a whole lot of extra activities offered, they just need to call it a wi-fi fee.) Rooms were all very clean and views were beautiful.  The beach is rocky and crowded (as expected) but we had a great time playing in the waves and then enjoying drinks and snacks at the pool."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 41,
        "expertise": 0.001715818020037,
        "user_cities_visited": 35,
        "review_days": 0.082694414019715,
        "helpful_class": 1,
        "review_text": "My wife and I stayed at the Four Seasons over Memorial Day weekend and loved every minute of it.  As one would expect from a Four Seasons Hotel, the staff was outstanding, the property impeccable and the amenities superb.The hotel is in a great location for shopping as well as sightseeing.Only disappointment was WiFi was a $14.95 charge in room. When you're paying this much for a room, WiFi should be included IMO.We would definitely stay again when in the San Francisco area."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 9,
        "review_days": 0.331872946330777,
        "helpful_class": 0,
        "review_text": "I paid the booking which was $94.00 then when I got there I had to pay a fee of $130 which the front desk guy said I would get back and I never did when I booked the Luxor with Expedia I only paid $140 and at check-In I only paid $24.00 I so regret booking with TripAdvisor next time I will book with Expedia only honestly"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 2,
        "review_days": 0.304490690032858,
        "helpful_class": 0,
        "review_text": "It was a wonderful hotel stay.  We really appreciated the shuttle service to downtown areas of interest because it meant we didn't have to take cabs or buses.Staff was very friendly and helpful.  Rooms are comfortable and very clean."
    },
    {
        "user_review_posted": 244,
        "user_total_helpful_votes": 170,
        "expertise": 0.0032721767301020005,
        "user_cities_visited": 543,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "Situated within 6 min walk to Patpong night market. We booked a club room and we were comparing it to the Amari Watergate where we usually stay in the executive rooms. The room was excellent we had a room on the 24th floor and the bathroom was amazing with a bath tub sat in front of a full length window with a view of the Bangkok skyline. The lounge is very small but the food and drinks were very nice and plenty of it  The staff are just lovely and nothing is too much trouble. The pool area is very beautiful but again quite small, views are amazing. Please note that he price of drinks etc around the pool area dont incl a 10% service charge plus a 7 % tax.  The breakfast room is very nice in the basement and a great buffet with everything you need both western and Asian (baked beans :) The ability to check out at 3PM then use the pool area for the rest of the day was a lovely surprise and the hotel offers a room to shower and change up to 6PM which is great if you have late flights. The concierge and reception staff are very good and very attentive. The hotel struggles with keeping the place cool in communal areas. Our room faced South and the windows became very hot during the day, the AC struggled and didnt get it cool enough for me."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 122,
        "review_days": 0.46330777656078803,
        "helpful_class": 2,
        "review_text": "I am a Hilton Diamond member who travels frequently so please take into consideration that Hilton upgrades me when I travel.  That being said I booked a single room pretty cheaply and they upgraded me to a suite on the top floor with a view of the ocean.  I highly recommend if you are a Hilton Honors Member with status to book your stay here.As usual with status they give you coupons for free breakfast. There is only one restaurant, Bonfire.  You can also use your coupon at the attached store which has a small food counter.  i did not try the food counter.  As far as Bonfire for breakfast you have choices at the breakfast buffet. scrambled eggs, bacon, sausage, pancakes, waffles, fruit, cereal (from a container) - many choices including fruit loops for the kids.  You can also ask your server for the kitchen to make you eggs or an omelet.  They give you a paper to fill out and select choices which is nice.  As far as the actual food i mentioned, everything was pretty tasty.  I stayed for two weeks so I pretty much tried every combination of omelet and fried eggs possible.  The pancakes were excellent, and they have a big container of macadamia nuts so I improvided and made myself macadamia covered pancakes every day with strawberries and blueberries.  It was good.  You never can go wrong with bacon. Since I ordered omelets or eggs custom, I never tried the scrambled eggs.I stayed for two weeks, so I did use the on-site laundry room.  They sell detergent at the store downstairs and next door.  $3 a wash and $3 to dry if I remember correctly.  A bargain compared to taking it to get dry cleaned or have the hotel pick up your laundry and pay per piece.  No problems with the laundry room.  In and out.quick.As far as the suite, it was big and comfortable.  It had a mini fridge which I used and it was very cold.  As I mentioned there is a min store attached to the hotel that has food, wine and beer so I used the fridge for some of my purchases there.  Also there is a big market next door in case you need things.  All the rooms in the hotel are recently remodeled so the room itself was really clean and comfortable.  the living room had a sofa, closets and a big balcony.  There was an ocean view.  The bathroom was big.  No tub, just a rainshower. Water was hot.  The sink was big.  They give you lots of clean towels.  The nice fluffy ones. The bed was a king and was very comfortable with big pillows and has a curtain that blocks out sunlight well in case you want to sleep in late.  The bedroom also had a balcony with charis.  Very nice.  Overall the value for what I paid (no resort fees either) was well worth it.  I wish my family came with me as the hotel is very nice.  One block away from the Royal Hawaiian, the Outrigger Hotel. One block away from the Royal Hawaiin Center and all the popular Waikiki beaches."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 27,
        "expertise": 0.0076003920270520005,
        "user_cities_visited": 10,
        "review_days": 0.335158817086527,
        "helpful_class": 0,
        "review_text": "We arrived and there was a problem with our booking. The reception staff were not very helpful at all. The bell boy was extremely helpful though and was very informative. The restaurant wasn't open on evenings which was disappointing. The rooms were very small and extremely dusty!"
    },
    {
        "user_review_posted": 179,
        "user_total_helpful_votes": 87,
        "expertise": 0.002249307608996,
        "user_cities_visited": 225,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "Central location, walking distance from Union Square, Nob Hill, etc. Small room but decent facilities. Demand for the single small elevator exceeds capacity at busy times. A happy hour beer in the bar is a good way to start an evening!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.108981380065717,
        "helpful_class": 0,
        "review_text": "I arrived between 8-9pm, and the young woman who checked me in upgraded me to a suite on the top floor - my first time there - and she was just the right amount of friendly.  The room was the nicest suite I've stayed in, and I asked to have it again when I bring my wife out for the weekend later this month.The restaurant was really very nice, with excellent drink choices, and the food was excellent.  The young lady who waited on me was very helpful and also just the right amount of friendly.All in all, I really enjoyed every minute of it."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 54,
        "expertise": 0.002130386440217,
        "user_cities_visited": 61,
        "review_days": 0.099123767798466,
        "helpful_class": 2,
        "review_text": "Be prepared that your reservation doesn't guarantee the room or bed you want. The front desk doesn't care or even try to apologize for it. So that is disappointing. Had a room in the East wing, and it is not updated at all. Just a room with a wall a/c. Room is cheap and that is what you get. Since this hotel caters to Hawaiian you would think they might have a nice pool. Well No they don't! Just a pool in the middle of cement on a upper floor. So don't go there thinking you can relax by the pool. You can go down to the new Grand Hotel and use their pool for $5. It is very nice. So it you want no frills & a room that is not cool or refreshing & you want to hear your neighbors then this is the place you want."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 16,
        "expertise": 0.004458983196058,
        "user_cities_visited": 10,
        "review_days": 0.12267250821467601,
        "helpful_class": 3,
        "review_text": "We paid 400 euro per room that should be more than enough to get a better view than a Alcatraz view see the photo's attached. when we complained at the reception the only comment they made is \"that's what you get when you book via a travel agent\" very unfriendly at the front desk. We will never never go back !!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "We booked this hotel for the Fare Thee Well weekend and the hotel was packed.  The staff handled everything so well and went all out to make the fans feel welcome. Staff in tie dyes, specialty drinks, Grateful Dead music playing over the hotel intercoms....well done Hyatt!!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 1,
        "expertise": 0.000294236639817,
        "user_cities_visited": 6,
        "review_days": 0.256845564074479,
        "helpful_class": 0,
        "review_text": "The Willard InterContinental Washington, DC, is an historic hotel in close proximity to the White House and many other points of interest. Walking distance to a number of restaurants and bars.The hotel will appeal to both business traveler as well as the leisure travel."
    },
    {
        "user_review_posted": 296,
        "user_total_helpful_votes": 122,
        "expertise": 0.001890669219368,
        "user_cities_visited": 124,
        "review_days": 0.001095290251916,
        "helpful_class": 0,
        "review_text": "I've stayed here before, and although it's a bit pricey (around $300 for a spacious room), it's in the historic Presidio, a short walk to the Disney Museum, and the rooms and service are really exemplary.  There is also a fairly basic, but quite adequate, buffet breakfast.  It's quiet, except when it's foggy enough for the Golden Gate Bridge foghorns to sound off, which to me is not at all unpleasant.  It's a little tricky to get to, but I use my iPhone GPS and it gets me close enough."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.39978094194961605,
        "helpful_class": 1,
        "review_text": "We attended the new years eve dinner at the Terrace and stayed at the hotel fir one night.The service was excellent and the atmosphere was simply amazing. The range of various ,good quality food was incredible. The dessert buffet was so large and prepared with great effort , that many people were already taking pictures. The hotel room was very clean and nice as well. I would highly recommend this hotel to everyone. We had a splendid experience."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 14,
        "review_days": 0.6944140197152241,
        "helpful_class": 0,
        "review_text": "I had initially reserved on a hotel booking site, which was confirmed by the site.  When I arrived at the hotel, they did not have my reservation confirmed.  Being that I was traveling alone, I was a bit concerned, but they assured me that I'd be safe and taken care of.  I was!  The front desk staff couldn't have been nicer.My room was clean and nice.  The Marker has a European boutique feel - although it did overlook a dingy back lot - I wasn't visiting for the view.The facility is undergoing an update so the gym was unavailable.  Walk!  You'll get your exercise in SF for sure.One evening I stopped into their"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 1,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "The maids were super friendly and very efficient. Our room was kept extremely clean and they always left it looking nice. I would definitely recommend this place to friends and family. One is the best trips I've had so far."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 5,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "If you have never stayed at a Firmdale Hotel, you are in for a treat.  They are cool boutique hotels that never sacrifice comfort, luxury, beauty and service in their hipness.We actually live in NYC but every once in awhile we need the magic and romance of a fabulous hotel. Having spent Christmas and some other occasions at the Firmdale\u2019s other NYC property, The Crosby Street Hotel, and loved it, we were keen to try the new midtown Whitby which we did on my birthday weekend in July. Work kept us in the country for my birthday this year, and since it is so near the 4th of July local travel just wouldn\u2019t do.We opted for the Whitby where the gracious GM, Kathrin Apitz,  upgraded us to a fabulous suite with a terrace. I was gifted with champagne and delicious treats and some great Kit Kemp (Firmdale\u2019s founder) products for face and body and her famous room and linen spray that makes you just want to shove your face into your pillow and risk smothering.The people who work at the Whitby are smilers but not in that obnoxious \u201cI will be your server\u201d kind of way.  They are actually interested in making you happy and so you are ,and so everybody is happy!  What a concept! As an organizational psychologist I can attest that Firmdale is on to something with their training.  From Stuart, the charming Scottish restaurant manager, to Robert at the desk, and Fatou, the best waitress anywhere, anytime,  you will be well taken care of.  As I write this, I know I will have more trouble finding a room at the Whitby now, and probably will never get another upgrade because other people are also discovering the Whitby\u2019s charms (and celebs love it \u2013  recent citings include Anne Hathaway and Judi Dench), I  still have to share because it is the right thing to do. PS Had lunch at the Whitby yesterday after being away all the rest of the summer and it was like I had never left.  Fatou greeted me with a warm \u201cWelcome back!\u201d and I sat smiling sniffing the air."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 12,
        "expertise": 0.0033166527120610002,
        "user_cities_visited": 15,
        "review_days": 0.24698795180722802,
        "helpful_class": 0,
        "review_text": "The staff went the extra mile knowing that it was a getaway for my daughter who was just recovering from a hospital stay. missed Spring Break because of it and needed some fun and relaxation with her friend. The staff has special treats and robes and slippers ready for them. They recommended the Pedicure Milkshake (they choose a milkshake while having their pedicures). The Rooms are Amazing with all the luxurious amenities and incredible city views.  The  staff is SO friendly and courteous. Yes, it's a bit pricey but worth it for a special treat and when you want to feel like a rockstar."
    },
    {
        "user_review_posted": 1170,
        "user_total_helpful_votes": 339,
        "expertise": 0.001296338734273,
        "user_cities_visited": 261,
        "review_days": 0.6779846659364731,
        "helpful_class": 1,
        "review_text": "We stayed for 3 nights after an Alaska cruise. We had done our research, so we knew that there were on-going renovation works. These do appear to be coming to an end now and there was absolutely no disruption to us over the 3 days.The hotels location is excellent. It\u2019s just a 5 minute walk to the Space Needle and the many attractions around there. It\u2019s also 5-10 minutes walk to the Seattle Centre where you can get the monorail ($5 return) to the Westlake Centre right in the middle of the retail area. It\u2019s also only a 20 minute walk to this area from the hotel.The staff were really friendly. On arrival c10am after a cruis, Nick helped us store our bags and gave us some advice on places to see. He also arranged a town car back to the airport on our last day. Anthony seemed to know who we were before we had told him, and he always greeted us by name. I also spoke to one of the guys doing the breakfast area (sorry I didn\u2019t get his name) and he was really chatty (as he worked). All very positive.The hotel was very clean and  breakfast was good (for free). It was just my oldest son with me, but we had booked separate rooms to get some privacy. We were allocated a suite each - great space and really nice.Would definitely stay here again"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 24,
        "expertise": 0.008852561980665,
        "user_cities_visited": 11,
        "review_days": 0.49397590361445703,
        "helpful_class": 1,
        "review_text": "Hotel location is great. The downside of this hotel there is no  leisure swimming pool onsite they only offer a lap pool through equinox gym and kids are not allowed under 15 and 15and over must be with parents. This hotel isn't family friendly or friendly if your looking to relax by the pool the in evening or daytime.  I wouldn't stay here ."
    },
    {
        "user_review_posted": 278,
        "user_total_helpful_votes": 92,
        "expertise": 0.001496320322093,
        "user_cities_visited": 60,
        "review_days": 0.549835706462212,
        "helpful_class": 1,
        "review_text": "Hotel Donatello is a modern hotel well located within easy walking distance of Union Square and other attractions. Situated at 501 Post Street ( corner Mason Street ) the hotel is close to restaurants, transport, shopping etc.The lobby/ reception area is not overly spacious however it is more than adequate.Checkin was both friendly and efficient. No luggage delivery was available when we checked in. Our room was on the 11th floor. The area adjacent to the lifts as well as the corridors were pleasantly decorated, clean and well maintained.The room was quite large with plenty of space for a king size bed, three seater sofa, chair and coffee table, writing desk and chair. Decor was pleasant. The room was clean and well maintained.The bathroom had a marble top to the vanity unit, shower over bath, and WC. Everything was well maintained however there was evidence of mould developing in the shower area. There was a good supply of hot water.The air conditioning was cold and efficient.The room had a large flat screen TV , mini bar fridge and safe. Free Wifi was available.A \"club room\" was available the top floor for use during the day - somewhere comfortable to relax.Room service was available as well as in house dining in the restaurant.We enjoyed our stay at the Donatello and would happily stay here again.Value for money varies with demand and time of year."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 37,
        "expertise": 0.0016859759461540001,
        "user_cities_visited": 89,
        "review_days": 0.471522453450164,
        "helpful_class": 0,
        "review_text": "The hotel is located in a very nice area of Sukhumvit part, just a few minutes from the main road, where BTS (skytrain) and MRT (subway) go. The nearest stations are Asok BTS and Sukhumvit MRT. In case you are lazy, they even offer TukTuk service (for free) to the main road.The hotel is really clean and comfortable with every facility you would need for your pleasant stay. Nice swimming pool, gym and very comfy rooms and suits. The best part of the rooms is probably their view and big bathroom (I had both shower and bathtube).Their staff from the restaurant, cleaning ladies and also the doormen are great. Their reception staff could be more welcoming and they could reply to mails a bit faster, but it\u00b4s just a small thing, the whole impression was very nice over all."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.050930996714129005,
        "helpful_class": 1,
        "review_text": "My husband and I are locals and have stayed in this hotel many times.  It is our go to hotel for weekend \"staycations\".  We love to have lunch in the lobby bar and then go to the spa for a couple of treatments.  Art always makes sure we are very well taken care of and we love the fact that they will serve us food off the restaurant menu in the bar and not just off the bar menu. We also love the fact that they have 24 hour room service since we usually watch movies and eat in the room after being at the spa (who wants to put makeup on and go out after a facial?)  We also really appreciate Sarah the spa concierge who always tries to accommodate us and knows exactly what we do and don't like.The staff is top notch all around from the valet attendants out front and the front desk staff all the way to housekeeping.  Over the years I have lost phone chargers, forgotten a tie for my husband, locked myself out of my room, etc.  Each and every time someone comes to the rescue to help me.  We don't get a lot of time away, so service is everything to me.  I would rather go to a very nice place with impeccable service half as many times as go to an average hotel with average service, even if it meant I could go twice as often.I have noticed lately, that some of the upholstery and carpets could use some replacing in both the rooms and the public spaces as they are starting to show some wear. Not a big deal, but something that should be looked at.We will continue to have our \"staycations\" at the Mandarin Oriental.  It is a wonderful way to spend a weekend and the service we receive there will always keep us coming back."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.021358159912376003,
        "helpful_class": 2,
        "review_text": "If this hotel wasn't part of a package deal with our airfare booked on Expedia, we would have left day one and never come back.  The only reason it get's the second \"star\" is because of the location.  It is literally right across the street from the ocean and we had AWESOME views from both the balcony (gorgeous ocean) and the back door (open air walkway that looked directly at Diamondhead.) That is it.We stayed 8 days, 7 nights, for our honeymoon.  Upon arrival, we DID get an \"upgrade\" to an upper level, which gave us those awesome views.  We had to pay an additional $28/night for a \"resort (laughable) fee\" and an additional $25/day for valet.  The resort fee covered 2 coffees/day, unlimited redbox (their version) the pool (which was under construction and unusable) and breakfast (one walk through with a cooler - eggs, waffles, anything hot cost EXTRA!).The room we had was just run down and crappy.  It was NOT a nice bed, the sheets were scratchy, and the mattress didn't have that nice luxury feel that you want when you stay in a hotel.  The bathroom was dingy, had chipped tiles, and reminded me of a middle school for some reason.  The shower head was too short for my husband and he had to scoot down to shower.  At one point, there was a tile in the bathroom ceiling that fell down.  This WAS NOT a quiet hotel.  We heard literally every police car, construction vehicle, and trash pickup.  The carpet was worn out, and the bathtub was grimy.Maid service was just bad.  Twice, we were interrupted in our room by the maid who just came in and started cleaning.  At one point, we had come back to the room and she had obviously been by and started cleaning earlier, and left our balcony door wide open. We were pretty high up, but the balconies touch and someone could easily climb in.  I was on the phone with my father, who was scheduled to go in to major back surgery the next day, when the maid knocked on the door.  We asked for 5 minutes while we wrapped up and got ready to leave.  Instead, she told us she had things to do and just came in and started to clean anyways.  I was trying to see how my dad was doing, and she's running the vacuum next to me.  BEWARE: She DID NOT wash the glasses or coffee mugs, she only rinsed them and put them back.  Gross.  They didn't change the sheets while we were there - whatever, that's not a huge deal, but we're told it happens every three days.  Not so.The construction was a complete distraction.  I get that a hotel needs to update now and then - and this one especially - but we paid hundreds of dollars for this resort fee, and weren't able to use the pool or the downstairs area at all because it was so loud and dusty.  I felt bad for the front desk people, it was SO LOUD.  The elevators were brought down to only two for the whole hotel, and it took 10 minutes sometimes waiting for one to come up to us on the 23rd floor. We eventually said something after 5 or 6 days and they did give us half of our resort fee back, which counts for something but it felt like we still paid an extra $150 for nothing.The only people that we felt did a good job during our stay was the valet.  They were prompt, friendly and took care of us.  We never had to wait for our car, and we took it out more than once a day, every day.I would NOT recommend this hotel, 100 times over.  We are usually pretty forgiving of hotels considering we didn't really even spend time in the room other than to sleep, and read a bit. This hotel, though, was a nightmare...especially if you want something a little more romantic."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 9,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 9,
        "review_days": 0.33789704271631904,
        "helpful_class": 0,
        "review_text": "We had a lovely 5 night stay at this hotel for our 25th wedding anniversary. My husband emailed them in advance to let them know and they very kindly included complimentary breakfast every morning and upgraded wifi along with free entry to the gym and pool. Unfortunately we were not aware of this until check in and so didn't take appropriate clothing to make use of these facilities. The breakfast was very good and included the traditional American buffet choices, but also a Japanese choice for the more adventurous! There is also an a la carte menu available to order from. This hotel is a two minute walk from Union Square where you will find the more upmarket stores including Saks, Louis Vuitton, Tiffany & Co, Gucci, Macys and the Cheesecake Factory which is well worth a visit. The Bart train station is also two minutes away from the hotel and it is very easy to make your way to the hotel from the airport on the train or the hotel offer a shuttle service (along with other local hotels) for $16 per person. Public transport in the city is really easy to use. The F trolley bus will take you to Pier 39 or you can take the cable car all the way up to Fishermans Wharf. Alcatraz is well worth a visit too but I would advise you to book this online at least a month before your visit.The staff at the hotel were extremely helpful and courteous and if they didn't know the answer, immediately did their best to find out.We would definitely stay at this hotel again and would recommend it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.5317634173055861,
        "helpful_class": 0,
        "review_text": "My husband and I stayed for three nights in August By far the best hotel we have ever stayed in Friendly staff Beautiful decor Everything about this hotel is pure class  The room was spacious. Great buffet breakfast and the club access was fantastic. They even provided a cake to celebrate my husbands birthday.We would definately book again"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 16,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 64,
        "review_days": 0.190032858707557,
        "helpful_class": 0,
        "review_text": "The James hotel is ideal if you need a cheap hotel room in Miami Beach.  Most of the staff are not native English speakers and my initial impression was that they were not too friendly.  However, I soon learnt that this was due to the language barrier and by the time we left I changed my impression.The main advantages are the location and parking.  The hotel is right next to Lincoln Road Mall and minutes away from Lummus Park / beach.  Parking is free, which is a rarity in Miami Beach.  Parking is somewhat limited so I would recommend trying to arrive in the afternoon, and you do need to leave they keys at reception - but everything went smooth.The rooms are relatively clean but could do with a more thorough cleaning.  Unless you can afford a more luxurious hotel,  though, the James hotel gets the job done."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 10,
        "expertise": 0.0016877740589530002,
        "user_cities_visited": 10,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "My family here for 23 days and had the most wonderful accommodation. Our unit was upgraded from a deluxe to a premium on the 35th floor. Awesome! It accommodated 6 people. Amenities exceeded our expectations. Most of all the staff were all very nice and friendly. Thank you Ashley, Mary, Kam and Ed.  Cleanliness is up to par. Location is perfect. Highly recommended!! We had free WIFI perhaps because of the length of stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.343921139101862,
        "helpful_class": 1,
        "review_text": "I stayed in Park Central - San Francisco for 2 days and liked it very much. The location was great, rooms were clean, bed are comfortable.View from our room in 21st floor was breathtaking. Above all, staff was amazing. Especially Sara from the reception desk was very helpful and tried to answer all of our questions and demands very politely. She was really fast and informed us about the facilites and additional discounts that hotel provide us."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.8838992332968231,
        "helpful_class": 2,
        "review_text": "They have a onsite paramedic who was rude and when my daughter had a year infection referred me to a doctor rather than hospital and then managed to charge me 650 pounds which was a RIP off. After getting hotel involved managed to get it reduced.but then was hounded for the money like I was going to run."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 12,
        "expertise": 0.003126264298061,
        "user_cities_visited": 46,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "I was booked to stay at Hotel Carlton but was unexpectedly transferred to this hotel when I arrived at 12 midnight. I was irritated at first (coming from a 15-hour flight, you are allowed to get a little cranky when your hotel suddenly transfers you) but this hotel turned out to be a great and relaxing surprise!!! Although I only stayed 1-night at this hotel, I would definitely consider booking this one when I come back to San Francisco. The staff was really kind and the hotel room was super comfortable and relieved all the crankiness from the night before."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 8,
        "review_days": 0.37130339539978,
        "helpful_class": 0,
        "review_text": "My husband and I stayed at the Hotel Palomar in April.  It is obvious that hotel management has spent considerable time making the hotel trendy, but they've skimped in other areas.  The barn door in the bathroom didn't fully close, which would be an issue if traveling with friends.  The area surrounding the toilet was very yellowed.  There was very little counter space, the bathroom was dim.  The bedroom area was clean.  The room was extremely small, but that was expected.  We had to wait a considerable amount of time to check in.  On the positive side, the hotel is in a nice area, and just a short walk from a good pizza place, cafe, and the metro.  Overall, I expected more for almost $500 per night.  We'll likely try a different hotel next time."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 9,
        "review_days": 0.774370208105147,
        "helpful_class": 0,
        "review_text": "Great Hotel, room and bathroom (big shower) was spacious & lovely.  Location perfect in the biz, but not on the main street which was good, too much going on, protesters and too many people.  We changed our Check-in a couple of days prior and Daniel Katona was very helpful and was able to accomodate our needs, thanks Daniel you were a STAR.  Cannot fault this property, we had a great experience.  Down to the housekeeping leaving us sweet litte notes."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 49,
        "expertise": 0.002393769926305,
        "user_cities_visited": 201,
        "review_days": 0.6933187294633071,
        "helpful_class": 1,
        "review_text": "Speedy and friendly check in by Roy. Location of the hotel can't be beat, although can't say the same for the hotel environs due to the numerous homeless people outside.Room decor is tired and kind of old but the toiletries were nice and aplenty. Good selection of tv channels were available. We were given a high floor room with a wonderful view of the city. Limited choices of food, especially at night and there is no room service. Surprised that ubereats is allowed to go up to the hotel room.The hotel is just across Westfield Mall and a few steps away from the Powell St. station of the cable car."
    },
    {
        "user_review_posted": 203,
        "user_total_helpful_votes": 67,
        "expertise": 0.001492018921735,
        "user_cities_visited": 75,
        "review_days": 0.616100766703176,
        "helpful_class": 0,
        "review_text": "Wonderful hotel located in the perfect location to explore San Francisco's North Shore - Fishermans Wharf, Pier 39, Ghirardelli Square, Hyde St trolley and Alcatraz... Small hotel that is a converted 1800's cannery with exposed wood beams and original brick walls in their rooms. Would highly recommend getting a room with a view of the harbor, with their corner suites having great views of the Golden Gate Bridge and Alcatraz. Limited amenities, but on site restaurant and bar, but with so many restaurants/bars within walking distance, this posed little downside for us."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7146768893756841,
        "helpful_class": 0,
        "review_text": "Fantastic staff, especially Rani of whom made you feel welcome immediately.  She thoroughly explained the services, and made a very tired group feel like they just got home.  The rest of the staff and hotel in general was also superb!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 5,
        "review_days": 0.705366922234392,
        "helpful_class": 1,
        "review_text": "I stayed at this hotel in June 2018. I was looking for a nice hotel with a pool. I hesitated a bit after reading some reviews here but I think ppl were hard with this hotel.Location: heart of the old Bangkok, around 8 min walking distance to the famous Khao San Road perfect to eat with a lot of street foods, restaurants, bars and also for party if you want don't miss it! Close to the big Buddha and the temples. For the tourists, Bangkok is a HUGE city so the distances are quite enormous but cabs are really cheap.A 7 eleven next to the hotel, some bars in front if you are extremely lazy.  I recommend the big massage place on the corner of the street, one of the best I ever had!I really like this hotel!Welcome: The welcome was perfect once I left the taxi from the airport (FYI: I paid around 370 btH only for 45 min drive). Someone came directly to greet me and took my bags. I had a welcome drink and the check in was made by a smiling lady and was super fast. A porter brought me to my room and carried my bags again. All smooth and nice.The Room: I was on the 4th floor, view on the canal. Really cute room, large, with different amenities like TV with English channels, a safe, a kettle with tea or coffee, bathrobes and slippers.The bed was really comfortable (but if you don't like it you can ask a topper to make it perfect as you like!) Also, there are some additional cushions in the room if you need more. Room was really quiet with good sound-proofing.The Bathroom has a rain shower with a strong and warm water pressure. (not often the case in Thailand). They offered some products and changed them daily if needed: shampoo, body cream, shower gel, toothbrush, razor, sewing kit...Normally picky I really like the shower gel it was smelling really good!The Pool: on the 3rd floor you can find the pool. Cute and clean with a little bubble place. Really nice after a touristy day in Bangkok. They offer towels. I think the pool closed at 6 or 7 pm.The breakfast was a buffet with an amazing eggs station! Lot of choices with french toast, waffle, fruits, salads, Asian food, etcThe +:- the staff really smiling and nice- clean hotel- comfortable bed-the breakfast eggs station, best fried eggs I had!The - :- The NON smoking policy: You can not smoke anywhere only in front of the hotel. I respect non-smoker but a little area next to the pool outside will be great! Or at least an area somewhere that I don't have to go down 4 floors for one...-No eating or drinking policy next tot he pool: ppl don't stay there long because you cannot eat nor drink nor smoke. There is nothing better as a cold drink next to a pool...- I would have appreciated knowing what I was eating at the breakfast, there were cakes for example with no name or ingredients. Also, the bread and cakes lacked of freshness (they were a bit dry.  Improving the fruits selection would be great as well with more local options like mango for example!FYI: it's a Muslim hotel. I didn't know when I booked and honestly it won't change anything! The only thing is that you won't find beers in your minibar but you can easily buy it everywhere or at 7-11 next to your hotel, also bars in front. I guess they don't serve porc!? Not a problem as they replaced it with chicken products. So don't worry in any way it will change something, some ppl won't noticed it for sure ahaOverall: I really recommend this hotel, the location was really perfect. The staff were really nice and smiling! It was really clean everywhere. As a solo traveller it was safe and nice. I had a really good time, don't hesitate."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 7,
        "review_days": 0.22398685651697703,
        "helpful_class": 0,
        "review_text": "We needed a  new place to stay for Miami boat show because the hotel we booked was terrible.  Most places were full or only had a really expensive rate like $600!We pulled into Best Western and I talked to Veletta at the desk.  She made our day!She got us a room with balcony and ocean view and early check in!  At a great rate.  Awesome.The interior was not fancy, but clean and comfortable.  The staff was very friendly and helpful!  All you can eat breakfast for under $20 was a really nice on site bonus.We will definitely stay there again ."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.48138006571741504,
        "helpful_class": 0,
        "review_text": "Pre booked, prepaid and confirmed for 'paperless check in' for 2 interconnecting rooms. Arrived after  15hrs travel to the most unwelcoming member of reception staff encountered in any hotel, any where globally (and we travel a lot both on business and holiday). She was initially unable to find the reservation.  Shown the confirmation she found one but advised that this was for only one room. The other room wasn't booked for a different date - the check out date. Clearly this was our mistake not theirs. Even when shown the printed and e version of confirmation no apology offered. Too tired to argue and call the duty manager. Unacceptable for a 3 or 4 star Marriott. Other chains - fortunately are available where staff do get customer service training! So if this is important try elsewhere."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 34,
        "expertise": 0.0026874028691810004,
        "user_cities_visited": 20,
        "review_days": 0.31544359255202603,
        "helpful_class": 2,
        "review_text": "We stayed in the Ritz Carlton from 19 July to 27 July 2016.  Due to an upcoming 'big birthday' for my partner we did push the boat out a bit on this trip and had booked a Junior Suite and were surprised and delighted on arrival to learn that we had been upgraded to a full size executive suite.Room (Suite) 647 is on the 6th floor on the left corner of the building as you look at it from the front. The living room window looks out California Street and has a view (small but a view) of the Bay and a perfect view of the Transamerica Pyramid.  The rear hallway has a view over Stockton Street at the front of the hotel.The title I used for this review is \"Hotels the way they used to be.\"  By no means do I mean that this Hotel is old fashioned; I simply mean that they do things properly the way they used to be done in an ordered, tasteful and professional way.  It's like the world before Boutique Hotels - real big rooms, well appointed public areas, restaurants and there is even a gift shop.  There is also a Wellendorff store and a wine tasting bar.There was not one occasion when we passed housekeeping staff, reception and porters that we were not greeted with a friendly yet professional greeting.  It is a pleasure to walk into the bar and be recognised and have your preferences remembered.The location of the Ritz Carlton is perfect.  It's in the Nob Hill area of San Francisco minutes fro Union Square and seconds from Chinatown.  This location is perfect for exploring the city and the street cars stop just outside the hotel on California Street.Just be aware however that this hotel is is in a very hilly area and it really will take it out of you if you are walking uphill back to it.  Best advice for San Francisco - download the Uber App and use Uber to get around the city,If the Fairmont is the Grande Dame of San Francisco the Ritz Carlton is Le Grand Monsieur.  It's modern, grand, professional, friendly and it is a stunning building.I would not hesitate to recommend this hotel to anyone particularly to celebrate something special.  It pained us leaving this place!"
    },
    {
        "user_review_posted": 369,
        "user_total_helpful_votes": 315,
        "expertise": 0.00403409197945,
        "user_cities_visited": 532,
        "review_days": 0.08652792990142301,
        "helpful_class": 2,
        "review_text": "Stayed 4th - 9 th JuneGood stay at shoreline with nice clean modern room ,a little on the smallish size ,but location is the bonus with this hotel.decent bathroom ,aircon on the tad noisey on or off !! Room has a small balcony to step out onto balcony to view the town.This hotel is not a huge hotel,very compact boutique style ,it's did the job ,but only let down was the size of the pool to relax by  instead of going to the beach on most days !! Beach less than 10 mins walk to beach ,via Sheraton hotel .....free towels for the beach .Staff were nice an welcoming an assist with all your needs ! Free wifi worked well though out the hotel .... free tea/ coffee an ice tea stand available in foyer on a daily basis ....Location is the bonus of shoreline ,2 mins walk to main st dining  options available very near by.designer shopping at your leisure ...There's a Ross store an ABC store ,right across the road from hotel .....$10 carparking over the road for a 10 hour Limits or valet parking is $30 with the hotel ....There's a dining option attached to this hotel ,but not part of the hotel ,we didn't dine there ,but was always full.....Housekeeping of our room was never completed until, 3.30pm ,at times we would be back at hotel by lunchtime an room not clean yet ,apprently they clean the rooms first ,that new guests are arriving on the day ! So maybe hire more staff  as it was an in connivence to leave the room so that can clean in late afternoon ...Rooftop pool was a sad sight to see,with 2 deck chairs only ! but there's no room for a big pool ....A  must visit is the top of wakiki ,right next door to H & M at end of the street ,dine there or just go for the view an drinks at happy hour ...view is great !!Enterprise car hire is across the road ,down the street 7 mins walk ,we hire a car there for the day an just return it back at night time to save on parking fees at hotel ...they give you a voucher for $28 flat rate back to airport ,for not taking the car to airport ....We walk to al Mona centre ,30 min walk or get the trolley for $2.50 each way !!Taxi to this hotel was $38.50 for two person plus tip !Tour desk ,right across the road an money changer is at DFS ,5 mins walk away for all you're currency enquiry ....Overall a good stay at shoreline .....ThanksElisa.    Australia"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "I organized a second conference at Avani Atrium and like last time the staff were really professional and helpful. They were very organized and provided quality service. The food was great and their facilities were nice. There rooms were very clean and with modern amenities. Thanks for everything Avani!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.030120481927710004,
        "helpful_class": 1,
        "review_text": "A very pleasant stay at this hotel, was there for the weekend on my wife's B-Day. Had a great time the staff was very friendly and accommodating. Everything that we requested was granted, the entire staff was great. They treated my wife extra special on her day, happy wife, happy life. I will stay here when I return, Thanks! for a wonderful time."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 6,
        "review_days": 0.745345016429353,
        "helpful_class": 1,
        "review_text": "Everything was fine. It's an inexpensive hotel in a nice part of town that is suitable for people who only intend to be in their hotel to sleep and shower. The rooms are tiny and the bathrooms and showers are shared but private when you use them. Sinks for shaving, brushing your teeth and washing your hands are not private, however, and are in the middle of hallways so when you pop out of your hotel room, you may see things you'd rather not see. The paper towel dispenser sticks out pretty from the wall in the hallway and I clocked my shoulder on it pretty good; I'd say it is in a dangerous spot. Many doors are on angles; I slammed my finger on a door when casually closing a bathroom door because the hinge was on one wall but the latch was at an angle on another wall and I was not paying attention to that.Internet access was very good.When I booked an airport shuttle at the front desk, I intended to book the shuttle advertised in the hotel's binder in our room. I had to pay the front desk a deposit for the shuttle and pay the driver the rest. The lady at the front desk told me, though, that the shuttle service listed in the hotel book was no more, and they had another service they booked with, \"at the same price in the book.\" Yet I was book for a $17 shuttle, rather than the $14 in the book. I was told that they just hadn't gotten around to updating the book. However, I suspect that they just didn't want to list the name of the new shuttle company in their book so no one could research it before booking at the front desk. It's American Airporter Shuttle and it has one of the worst ratings I've ever seen on TripAdvisor. Unfortunately I trusted the lady at the hotel desk. The shuttle was half and hour late, the van was rickety and I was lied to about pickup times by the shuttle service. I was half an hour late getting to the airport. The hotel gets a cut of this serve and in no way should they be recommending this shuttle company. If their being shady in one area, they're probably being shady in others.Caveat emptor."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.4052573932092,
        "helpful_class": 0,
        "review_text": "I want to give this hotel a 3.5 because it deserves a little better than a 3 but not a 4 or above.My girlfriend and I booked this on a last minute trip to Chicago and got a very good price for it since it was the first weekend in January.The Staff was very very friendly.  Rooms were decent, not exceptional, just nice.  The free breakfast was a table full of things to grab that were either pre-packaged or pre-made (think donuts, cereal, muffins, etc). They have a free happy hour (5pm-8pm I think) with tokens they give you when you check in (they gave us a lot of the tokens too).  We never did get to use the tokens because we were out and about all day so it was wasted on us.My main complaint about this hotel is that I was mislead by the image of the hotel when I booked it.  The image shows a tall glass building so you are lead to think there are many floors,  turns out the hotel is only the first 6 floors, the rest is offices.  Also we paid a little extra for the \"city view\" room which ended up being a view of an office building across the street and an ugly industrial rooftop of a shorter building below it.  But thank god we did because the non-city-view rooms would have faced an alley and you probably get no light.Had we known about the 6 floors thing before booking we would have chosen another hotel.  Since we were traveling in the off season we saw similar prices all over the city and we could have easily gotten a higher floor, better view, in another hotel.The area it was in was convenient, easy taxi rides to all the major tourist attractions and walkable to the Loop, Millennium Park, the south end of Magic Mile.  It's located in River North which can get douche at night, especially Friday and Saturday night.  Also traffic at night in that area greatly increased.If you're looking for romantic, this is NOT the hotel for you.Would I book this hotel again?  Only if it happened to be cheaper than the other hotels in the area."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.066265060240963,
        "helpful_class": 1,
        "review_text": "The location and the convenience of this hotel can't be beat. We only stayed one night but we were in walking distance to almost everything. Also, the staff, especially, Isabel, was very accommodating. And you can't beat free parking, especially in this area."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 15,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 27,
        "review_days": 0.083789704271631,
        "helpful_class": 1,
        "review_text": "I stayed there for just one night and wished I didn't have to leave.  The property is immaculate, the staff is gracious and helpful and my room was large and well appointedwith a fabulous bathroom.   The view was lovely.   I took the train in from Midway and walked about 1/2 mile to the hotel.  I was also able to walk to a meeting on the other side of the river.   I also walked to the water tower, but it's a bit further.I recommend it if you want a soothing place to relax or work."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 22,
        "expertise": 0.021251241310824003,
        "user_cities_visited": 210,
        "review_days": 0.15169769989047002,
        "helpful_class": 0,
        "review_text": "I have just returned from a fabulous 8 day stay at Waikiki's iconic RH.  We booked the Mailani Tower because we wanted a room with a lanai and a view. Along with that, the club services offered sounded good.  By staying in the tower you get your own check-in and concierge service, continental breakfast each day and drinks and snacks from 5pm to 8pm each day. On arrival, we were lucky enough to get an early check in, which was fabulous after a long overnight flight and early arrival into Honolulu. We stayed on Level 4, which I'm pretty sure is entry level for the Tower, however we were still very happy with our room.  Not enormous, but super comfortable and plenty of room for 2 people. The lanai was a good size and the view was beautiful.I think what made our stay so special was the hospitality and service we received from the staff in the lounge, they were wonderful.  In particular, I would like to thank the 2 Christina's, Daniel, Sandy and Sara.  Daniel had such a thorough knowledge of the hotel and they were all genuinely interested in what activities we had done each day, giving us tips as to where all the good shopping was! It really made such a positive influence to our stay.My only real criticism of the Mailani Lounge was that after 8 days of being offered the same breakfast of porridge, muesli and very ordinary pastries, along with the same Pupus each evening of flatbreads, chips and dips it got really boring.  May I suggest that they put a toaster with various bread and spreads so guests can make themselves a slice of toast, and mix up the pupus at night. I think for the rate you are paying to stay in the tower, it would be a nice gesture.  I have stayed in many hotel clubs previously, and unfortunately, the Mailani offered the least by way of choice.The hotel is by no way cheap.  On top of your room rate and taxes you are charged a further resort fee of USD$36 per day which supposedly covers parking and a few other things, none of which we used.The beach is lovely, but again, if you want a bed, then be prepared to pay USD$40 per day for 2 beds and an umbrella. The beds by the pool are free, except a few of the larger ones which you need to book and pay for.The old part of the hotel is incredible, so steeped in history.  There is memorabilia scatted throughout the hotel which I found fascinating.  The RH has an incredible sense of grandness and calmness to it.  It was so nice to come back after shopping or an activity to a beautiful cool and serene place.  I was also very impressed with the hotel shops. They were not overly pricey and offered good quality labels and products. An expensive trip, but I don't think I would ever stay anywhere else."
    },
    {
        "user_review_posted": 451,
        "user_total_helpful_votes": 227,
        "expertise": 0.002333260671236,
        "user_cities_visited": 502,
        "review_days": 0.339539978094194,
        "helpful_class": 1,
        "review_text": "We were island hopping and decided to take in two extra nights in Honolulu. Looked around at hotel,options on TripAdvisor and based on reviews decided on this Hilton Garden  Inn.We were lucky I think based on some reviews, but found our room to be spacious and clean. The hotel has been recently renovated so all the fittings were modern. I am however not a great lover of sliding bathroom doors.There was a small balcony that had a table and two chairs on it. We sat and had breakfast on there with a view overlooking the city and the ocean.The room was equipped with a microwave, fridge, free wifi and coffee making facilities. Did not use these as there is a small cafe and shop attached to the hotel that offered hot and cold drinks and food for either inside dining or takeaway.The staff were friendly and helpful and all in all our stay was an enjoyable one."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 23,
        "expertise": 0.003173861401561,
        "user_cities_visited": 49,
        "review_days": 0.44249726177437004,
        "helpful_class": 0,
        "review_text": "Location of the hotel is great. Easy access to many places just a few blocks walk away.Staff was nice and attentive, but I didn't really have any questions or issues.Room is a little tight. Fine for one person for a  purple of nights. I was there for 5 and it started to feel crammed. I was out for most of the day though so it was okay. Shower is a standing one at least in the single bed rooms so think about that if you need a tub.TV is a little small and across the room so a little hard to watch from your bed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.6670317634173051,
        "helpful_class": 0,
        "review_text": "It is sad to leave the H Hotel and every thing was perfect, to be honest this hotel  is one of the best hotels that I ever stayed.I'm now my way to home , for all of your staff wish you all the best and always move forward."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 15,
        "review_days": 0.9748083242059141,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here for 5 nights. The hotel on their website looked fab, great decor etc. We paid for a balcony room with a view - the view was ok, we could see Alcatraz Which was great. The room was quite tired, and had an awful smell to it when we first arrived. Each time we went in we had to fiddle about with the lights as they didn\u2019t seem to come on straight away. However, the room was clean.Another gripe is that the walls are paper thin! We could hear children playing next door one morning, the door to various rooms opening and on the last night a room nearby had some music on until the early hours of the morning. I quite like country music but when you\u2019re trying to sleep at 0300am, it can get quite annoying. Plus you could smell the smoke through the thin, old Patio doors.We loved our time in San Francisco, and didn\u2019t dislike the hotel; we just had a few issues which considering the price we paid for our stay, were quite disappointing."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.32092004381161005,
        "helpful_class": 0,
        "review_text": "The area where this property is located is the primary issue.When I stayed in this hotel I left my vehicle parked right next to the building and witnessed security patrolling the surrounding lot. I thought that this would be enough to deter people from breaking into my vehicle. Unfortunately this was not the case and my right passenger window was smashed. I was aware that the hotel takes no responsibility for this type of theft but I did not think that it would occur given where I was parked. I will not be coming back to this hotel ever again given the location. Upon walking to the strip you are more than likely to have to step over around 3-4 homeless people that are sleeping on the sidewalk amongst other issues. The hotel is cheap and you get what you pay for. I even payed for the \"suite\" which is the nicest room they offer which was satisfactory however my negative experience at this hotel leaves me with a very very bad taste in my mouth. I wish I would have spent the additional $125 it cost to repair my window + the stolen goods from my vehicle to stay on the strip."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 175,
        "expertise": 0.006001951169947,
        "user_cities_visited": 386,
        "review_days": 0.130339539978094,
        "helpful_class": 1,
        "review_text": "We selected the Marriott Marquis based on the Marriott brand, the location, and the mostly very good-excellent reviews on TA.  The location is just half a block from the BART Powell station which makes it very convenient if traveling from the airport (SFO). We chose the hotel-arranged shuttle ($17pp + gratuity) for our return trip to the airport.We stayed in a King room. The bed was very comfortable.  The room appeared to be clean except for the vent in the bathroom which was covered in heavy dust.   The room was fine for our weekend trip. If we had wanted to spend a lot of time in the room, it would have been too small for us.  The bathroom was standard size...a built-in shower/tub and a small vanity with single sink. The room had a safe and minibar.We didn't like the layout of the huge hotel lobby and the elevator lobby.  There were so many people coming and going in every direction.  It is a convention hotel so if you're looking for a quieter experience, don't stay here.We dined at the casual lobby bar/restaurant one evening -- just sandwiches and drinks - and the food and service was excellent.Overall, our stay was good.  We would probably stay somewhere different if we go back to San Francisco.  Although the hotel location was convenient for upscale shopping, dining and transportation, we didn't feel that the area was the safest as we had a couple of unpleasant encounters on two different occasions just beyond the hotel entrance."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 14,
        "review_days": 0.9238773274917851,
        "helpful_class": 2,
        "review_text": "My wife & I arrived to the hotel at 12am. We're both tired from our flight & the car ride. We get to our room & my wife sees a bug crawling across the bed sheet. I swiped at it to kill it & thought nothing of it. Turns out it was a BED BUG. We left the hotel with MULTIPLE bites each. For those that don't know, BED BUG bites can last up to 2-3 weeks & may not appear for a a few days. We noticed it when it was too late to complain in person. I've tried reaching out to the hotel, however no one has answered my call or replied to my emails. They have horrible customer service.Other than the disgusting bugs, this place is noisy. You know you're in a noisy hotel when you show up at and there are a few pairs of ear plugs waiting for you on the night stand. Our room was on the 8th floor next to the dome of Fremont street. They play music on the speakers 24/7 & concerts on weekends that last until 1-2am. We barely got any sleep at all the three nights we stayed there. The bathroom is small, the bathtub drain was clogged and water drained slowly. The elevator was broken for half the day on the Saturday we were there. Overall, if you want a nice clean hotel, this probably isn't for you. I'd recommend staying somewhere closer off Fremont Street. If you actually want to get a decent night of sleep. I will never stay here again. That's for sure.AVOID THIS PLACE AT ALL COSTS! DON'T MAKE THE SAME MISTAKE WE DID. PAY THE RESORT FEE AT A NICER HOTEL AND GIVE YOURSELF PEACE OF MIND!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.133625410733844,
        "helpful_class": 1,
        "review_text": "Fell in love with Honolulu! So many hotels to choose from but we knew straight away we wanted to stay at the Outrigger. High standards & great service without the pretentiousness & price tags of other hotels. There was a breakfast, lunch & after dinner happy hour with the best Mai tai I tried I on the island! We received a comp upgrade to ocean front room which was right on the water. Did I also mention the comp bottle of champagne on arrival for my birthday....??? Live entertainment, great atmosphere & you must try Shorebirds restaurant where diners cook their own meal over an open flame grill! Amazing!! We will be back ;)"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 20,
        "expertise": 0.000814404985209,
        "user_cities_visited": 132,
        "review_days": 0.35925520262869604,
        "helpful_class": 0,
        "review_text": "It's always a pleasure to stay at this hotel chain, I read that Sofitel Chicago was the best Sofitel in the American continent and I would say that they didn't disappoint me. Great service from the staff with that fresh and natural behavior from the US. My room was spacious, well presented and seriously comfortable. It should be always a first choice!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.6867469879518071,
        "helpful_class": 0,
        "review_text": "The $245 hotel fee paid in advance, for a 2 double bedroom.Not informed,upon arrival a $100 holding fee required. Entered the room there a 1 double bed. Called the front office the room was changed as reserved.The following day,a hospitalityshuddle available for transport to the ship. My sister and I were waiting to catch the shuddle.The Hotel Mgmt, informed us the driver will announce himself inside the hotel lobby and he did not.We seen him take luggage away and We noticed people & lagguge leaving.So, we ask him if he was the shuffle driver. He was, to our surprise we addressed a potential problem.Being late to board the ship. But, there is always uber!!!Poor customer service"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.2092004381161,
        "helpful_class": 0,
        "review_text": "Access to and from the hotel was convenient.Although a little off the strip, it was located close enough to enjoy the night life in Vegas.  The rooms were clean and the kitchen was adequately stocked with all the cookware for meal preparation.For work there wasn't any desk per se to work from.The beds were very comfortable and slept like a baby.Overall it was a very nice place to stay."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 38,
        "expertise": 0.002602696159562,
        "user_cities_visited": 187,
        "review_days": 0.043811610076670005,
        "helpful_class": 0,
        "review_text": "The Orchard Garden Hotel is in the same block at Dragon's Gate in Chinatown and is close to many of the main attractions in San Francisco.  It's a colorful but safe area, with plenty of restaurants, shops and bars.  I stayed here with my teenager and 10 year old and we loved it.  My only complaints would be that the minibar was not restocked during our stay and the bathroom was not cleaned on the first day (my 10 year old had spilled toothpaste on the counter - easy enough for me to clean up when we returned to the room but would have hoped it would have been cleaned by the crew).  I will definitely return."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.5640744797371301,
        "helpful_class": 0,
        "review_text": "My husband and I have been staying at this hotel from 11/10/17 until 14/14/17. When arriving at the hotel, which does not have a cheap rate, we were surprised by the poor service, nobody greets you, as in Brazil. They do not help you with the suitcase, you have to climb a ladder of about 10 steps, because there is no ramp and the elevator does not work. In other words, if you are a wheelchair, you can not enter the Hotel. We deliver the voucher, already paid in Brazil, with the daily and breakfast. The next day when we went to have coffee they said breakfast was not paid, and we would have to pay. We contacted our agency in Brazil, which promptly sent an email to the Hotel, which they did not respond to. We tried to speak to the receptionists, who treated us very poorly, rudely. So to resolve the deadlock, our agency told us to pick up the receipts for breakfast payments that they would reimburse us. On the way out, they just gave us a voucher for the restaurant and refused to specify that it was a breakfast charge. A clear bad intention to receive the value of breakfast 2 times, since our travel agency in Brazil had already paid. Do not recommend staying at this hotel dishonest !!"
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 10,
        "expertise": 0.000554716678834,
        "user_cities_visited": 22,
        "review_days": 0.640197152245345,
        "helpful_class": 0,
        "review_text": "The Stanton is located in slightly quieter part of Ocean Drive. Beach seemed less crowded than farther down and it wasn't as noisy out in front of hotel.  Rooms are nice, staff very friendly, beach was nice.  Would stay there again."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 17,
        "expertise": 0.000683251428037,
        "user_cities_visited": 579,
        "review_days": 0.653888280394304,
        "helpful_class": 0,
        "review_text": "Very good location close to the underground with a direct connection to Penn Station. Quiet hotel located in Manhattan. Unfortunately there is no restaurant or a breakfast room. However in the room a microwave is available to warm up food."
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 43,
        "expertise": 0.001998357178761,
        "user_cities_visited": 142,
        "review_days": 0.139101861993428,
        "helpful_class": 0,
        "review_text": "stayed here for a meeting. Overall it was a good stay. Some constructions are around this place. Also, railroad is behind. So sometimes could be noisy. Nevertheless, the hotel is not too far from metro stations and some eateries."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 17,
        "expertise": 0.0026407738423620004,
        "user_cities_visited": 15,
        "review_days": 0.38663745892661505,
        "helpful_class": 3,
        "review_text": "Great location. Clean bright comfy rooms. very comfortable bed and pillows.  We enjoyed the work out rooms. Front desk was polite and helpful. The buildings architecture is beautiful and even if you don't stay there go see it. go inside and experience it."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009393703534710001,
        "user_cities_visited": 11,
        "review_days": 0.5580503833515881,
        "helpful_class": 1,
        "review_text": "We decided to try this hotel because next year we want to plan a trip with our family and it has 2 bedroom suites which could work out well for us. We were skeptical but quickly very pleased on arrival. The free breakfasts were really nice. (Be sure to have some POG with breakfast from the drink area - delicious!) The location is great, really close to beach and shopping. The pool area is really nice, we loved it and this is where the nightly happy hour free drinks are served. Try ordering some appetizers to go with your drinks instead of dinner - we did and loved it! Several nights a week there is live music in the same area which was enjoyed by all. We will definitely return with family."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 64,
        "expertise": 0.012836073412041,
        "user_cities_visited": 19,
        "review_days": 0.044359255202628005,
        "helpful_class": 1,
        "review_text": "Close walk to fisherman's wharf.The rooms are very clean and also big,  there is an in room safe (which is a deal breaker for us when traveling) coffee maker in the room, iron board, iron and hair dryer.  They also offer wi fi and free parking.  Now that is basically it but let me also tell you the price is right.  Very very reasonable for what we needed a clean room with a shower (huge shower) nice big bed.    There were only two problems,  one is the light fixture over the table is hung on the low side, so husband's hit his head on it a few times.  Coming into the hotel there are steps, so you have to carry your suitcases up the stairs which is about four or five of them,  leaving we went out the side door which is connected to the garage, I do believe you need a hotel key to get in from there. Staff at the front desk very friendly"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 7,
        "review_days": 0.533953997809419,
        "helpful_class": 0,
        "review_text": "The bell staff and check-in counter were very friendly.  In fact, the bell staff knew where our room was and delivered our luggage to our room , great service!  Play the slots and the hostess would regularly check on you for drinks!  The security personal in the hotel, created a sense of safety and are friendly to talk to you if you have questions.  Also, staff regularly clean the areas around the slot machines.  Housekeeping cleaned the room around our schedule, convenient!  Wow, our room in the Tower was large!  Even had a love sofa and still plenty of room!  Bathroom had lots of room as well!  Best of all, room smelled fresh and clean!  Oh the vintage furniture in the room, place us back in time concerning old Las Vegas, downtown!  Wonderful location from the Fremont Street Experience, about 2 blocks away and away from the loud noise of the night concerts!  Same for the Deuce Bus Service to South Las Vegas Boulevard for hotel strip shows.  Fremont Street offers a lot of restaurant choices and gift stores, as well as slots!  Crowds that come out at night are good natured and well, Fun!"
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 41,
        "expertise": 0.001397624039133,
        "user_cities_visited": 66,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "First of all, great shuttle service to the hotel. The view on the way was awesome. The staff at the hotel from registration to restaurants to housekeeping--excellent..The rooms were exceptional from the bed to the bath.Pool closes at 7. A little early when your meeting is over at 8. However, lifeguards on duty and 2 huge towels per person . The pool is awesome!!! $13.88 for a glass of wine at tiki bar- too expensive. $7.50 for a Buddhist light- too expensive. $15 for mixed drinks.I don't gamble but it was huge. I heard the bowling alley, theatre and clubs were great. The gift shop had reasonable prices.The food and snacks at our meetings were great."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 15,
        "expertise": 0.003722480647165,
        "user_cities_visited": 44,
        "review_days": 0.632530120481927,
        "helpful_class": 1,
        "review_text": "After staying alone for the first night I was then  joined by my daughter. I was warmly welcomed at check in. Unfortunately there was not an upgrade available through Amex and the room while lovely had absolutely zero view. Apart from that I loved the hotel. it was very comfortable for a woman alone. I enjoyed several meals in the bar where I was made to feel comfortable and relaxed. The library with a roaring fire was a cozy nook for a cup of tea in the afternoon  or a place to enjoy complimentary coffee in the mornings. The concierge was helpful and the location was perfect for visiting the White House and the Smithsonian museums etc. After a busy day it was a lovely retreat to come home to. Nothing was too much trouble from the staff at the front desk to room service to waiters and doormen."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.801752464403066,
        "helpful_class": 0,
        "review_text": "We looked forward to staying at The Mayflower since we had previously stayed at other Autograph Collection Hotels. Our son had reserved us a room, so we could attend a Bowl game. As usual, he filled out the credit card authorization to allow us to check in without his credit card. SPOKE personally to Sandra Santos, the person who would handle the authorization. We go to check in and guess what? No one knew anything about the authorization and Ms. Santos was not in to correct the situation. Eventually we got a hold of my son and he spoke to the clerk and as a \u201ccourtesy\u201d they allowed us to check in. That should have been the first clue as to how this stay would go.First day, we called the valet service 25 minutes prior to needing our car as instructed. They were busy trying to get the team and families out on the busses and everyone else out to go to the game. We were patient, but over an hour later we still did not have our car despite having given our ticket number to one of the valets. Spoke to the supervisor and told him what was going on and he called to the garage. When he came back, he stated that it was a good thing that he had called because they were not working to find the car.Second day, we call the automated service for our car 25 minutes prior to us needing it and the automated service stated that our car had already been checked out for the day. So, we go down to try and get the car. We told multiple valets that the automated message stated that our car had already been checked out and NONE of them seemed to be concerned. Again, waited over for an hour and again had to first find the supervisor and have him try to find someone who had the knowledge base to try to find a car that someone in the valet department had marked as already being checked out. They finally found the car and brought it up. When we returned it, that same day, in our hurry to get to our room, the valet kept the ticket.Third and final day. No ticket to call down for the car, so my husband goes down and tells the front desk that the valet ticket was kept the day before, but we are checking out and need the car. They call for the car and say that a concierge will be up within 10 minutes to help us with our stuff. Won\u2019t let husband take luggage cart back up to the room. We wait 30 minutes and still no concierge. We end up loading ourselves down and taking all our luggage with us. Our car is out on the street and locked. Two of the valets are a block down the street with their heads in another car talking, both at some point look up at us and then stick their heads back in the other car and continue to talk. My husband goes in for the keys and we start to load the car. Only then did one of the valets come up and try to assist. My husband said, \u201cthank you, but no thank you.\u201d And we left.The only bright spot in this whole stay was housekeeping. All of the staff on our floor were friendly, prompt and our room was always clean and waiting for us when we returned from wherever we were going.Out of all the Autograph Collection hotels we have been to, this one is the worst, by far, we have ever stayed at. I will never stay in this hotel again and will discourage my family and friends from staying there as well. You go on vacation to relax, not to have to worry and stress about if you\u2019ll be able to check in after a 10 hour drive when you\u2019ve done the required steps for a smooth check in process or if you\u2019re going to be late to an event even though you, again, did what you were instructed to do. Never again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 23,
        "expertise": 0.009194894994299001,
        "user_cities_visited": 14,
        "review_days": 0.055312157721796006,
        "helpful_class": 2,
        "review_text": "I recently visited the Ritz Carlton for the second time in about nine months.  The renovated guest rooms are beautiful.  The service is superb.  The food in the bar is great.   Concierge was pleasant and informative.  A perfect urban hotel and my favorite in SF."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 12,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 15,
        "review_days": 0.309419496166484,
        "helpful_class": 0,
        "review_text": "Loved this hotel! Note: first night will be debited prior to checking-in, will have credit card freeze and resort fees staff here are extremely helpful and friendly. They have delicious infused water and iced tea complimentary in hotel lobby + coffee as well. There is a cute black board near the elevators where the staff write local tips, word of the day, temperature and other messages - nice touch! The hotel itself is very nice from the outside and the rooms are very clean; we really enjoyed staying here \u2013 it was very convenient to the main strip of Waikiki and bus stops very close by. The rooftop pool is great too, water is a bit warm \u2013 loved relaxing here. Wifi is relatively fast as well! Highly highly highly recommend this hotel!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 136,
        "review_days": 0.493428258488499,
        "helpful_class": 1,
        "review_text": "After my stay in the hotel  left a deposit with the credit card I settled the payment the last day with my debit card.According the front desk, I will be refunded within two weeks (I was not previously advised) .The deposit has not be refunded until now and the credit card company charged me a fee. I send emails and still no reply . Be aware of you decide to give your credit card for deposit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5892661555312151,
        "helpful_class": 0,
        "review_text": "My entire experience at the Clinton was absolutely amazing. When I first arrived the staff was so friendly and greeted me with such enthusiasm and warmth, by taking my bags and ushering me into the check in. My room was stunning, clean and the bed was so comfortable. The decor of the lobby and the pool was very chic and comfortable to lounge. I loved my entire experience at the Clinton and cannot wait to come back!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.625958378970427,
        "helpful_class": 1,
        "review_text": "\u201cMeeting at Pullman and amazing service\u201dI has meeting event at 5 floor. Meeting room and location is perfect. Service and facilities are the best. Mr.Ae, Mr.Ball very professional, attentive, friendliness, Trainee Nok & Trainee Preem very polite and always very helpful. Lunch in the Atelier restaurant is excellent with a lot of choices and superior quality. I will comeback."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 18,
        "review_days": 0.9649507119386631,
        "helpful_class": 0,
        "review_text": "A wonderful 5 night stay in our beautiful one bedroom pool villa. We loved the authentic architecture, the clean refreshing pool, the spotless villa, the unlimited fresh water in the room and the gardens. The shuttle was very much appreciated and the staff delightful. We ate our dinner in the dining room each night except one. Our time at Dwaraka was everything we could have asked for!"
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 50,
        "expertise": 0.002444874184799,
        "user_cities_visited": 116,
        "review_days": 0.30832420591456705,
        "helpful_class": 1,
        "review_text": "Stayed here with a friend for 9 nights from 30 June.  We had an ocean view room on 13th floor and the view was absolutely stunning.  We often sat watching the world go by with a coffee or in the evening, a glass of wine.  Room was a bit on the small side but perfectly adequate.  Beds were really comfortable and there was always lots of hot water on hand for showers.   It is in such a great location, close to everything.  Even had our own ABC Store next door which was very convenient.  Staff were really friendly (with 2 exceptions) and helpful. The room maid on our floor was such a happy friendly lady and nothing was too much trouble for her.  We also used the services of the travel advisor tucked away near the check in area.  Would definitely stay here again and wouldn't hesitate to recommend it to others."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "The game room is fun for kids but be aware there is no staffing and there are often unsupervised kids running wild. The restaurant and in-room dining don\u2019t offer many kid-friendly options. The noise factor is the biggest problem. We were placed on the 2nd floor, directly above the bar and lobby. The music was so loud late into the night, sleep was nearly impossible. The staff was unwilling to relocate us, even knowing we had 3 kids in our group. Even as an older building, a boutique hotel can still make efforts to place guests strategically or keep the music at a considerate level. The decor is hip and stylish, but it isn\u2019t enough to make up for the noise and lack of responsive staff."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 19,
        "expertise": 0.0014270477031150001,
        "user_cities_visited": 34,
        "review_days": 0.048192771084337005,
        "helpful_class": 1,
        "review_text": "This hotel was a last minute find in the area that I wanted to be in.  What a quaint, hip hotel.  The front desk was very nice and helpful of where we could get something to eat close by.  The room was very nice, beds comfortable, everything is up to date.  They had a happy hour on our floor which was great.  In the morning, every floor has a \"continental\" breakfast.  It is located in front of the elevators which is a little strange but hey, my sister and I got our food (we were in our P.J.'s HAH) and took it back to our room.  The parking is expensive, so we did spot hero and got it almost half the price very close by."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 6,
        "expertise": 0.000860642171466,
        "user_cities_visited": 6,
        "review_days": 0.7634173055859801,
        "helpful_class": 1,
        "review_text": "We appreciate this hotel so much. We love the fact there is no casino to have to walk through, no smoke. Great bar and lobby restaurant, Friendly service, convenient location and beautiful comfortable rooms. We had a one bedroom with a great view of the strip. Can't wait for our next visit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7108433734939751,
        "helpful_class": 0,
        "review_text": "The staff at this hotel were amazing. Everyone was super friendly and accommodating. But the room we were in was next to a room under maintenance. We were woken early in the morning to hammering, and drilling. The room was also very cramped and awkwardly decorated. The furniture did not utilize the space adequately leaving for awkward squeezing between beds and walls as well as a good 2 foot by 1 foot space behind the couch that could have easily been used for additional drawer storage if the furniture fit better. All in all the room was awkward and uncomfortable."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 93,
        "expertise": 0.0032591099451430004,
        "user_cities_visited": 60,
        "review_days": 0.146221248630887,
        "helpful_class": 1,
        "review_text": "We arrived late at night to be greeted by ridiculously loud music in reception from the bar and we could hardly hear the receptionist as we checked in.The hotel itself is very modern and our room was of a decent size but we found it grubby and dusty and felt like it needed a good, deep clean. The bed, however, was very comfy and the shower was great but the wifi was very poor and we rarely got a decent connection.The location is good and faces out onto the lake, great for Navy Pier but, overall, wasn't much impressed by this hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.462212486308871,
        "helpful_class": 0,
        "review_text": "I visited in October 2015 for my honeymoon. Staff extremely friendly and helpful. Ideally located, next to the zoo and right in front of the beach. Easy to access the mains roads when you want to visit the restaurant island. Great ocean view. Room was a bit small and decor is average but great value for the price. I'd be back in a heartbeat."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 9,
        "expertise": 0.010813196513295,
        "user_cities_visited": 4,
        "review_days": 0.854326396495071,
        "helpful_class": 2,
        "review_text": "I\u2019ve only been here for a few hours, but I\u2019m so enthusiastic about this experience I felt compelled to write a review immediately. And the reason for this review is a gentleman named Samson. I\u2019ll spare you the details, but we arrived in Waikiki a hot mess.I can\u2019t recall a better check in experience in my life. Samson was compassionate and professional and thoroughly elevated my mood. Incredible. The man is a champion.The hotel and its position on Waikiki beach is amazing, but it wouldn\u2019t matter without people like Samson."
    },
    {
        "user_review_posted": 413,
        "user_total_helpful_votes": 61,
        "expertise": 0.000606729487614,
        "user_cities_visited": 124,
        "review_days": 0.9890470974808321,
        "helpful_class": 0,
        "review_text": "We have stayed here before because we love the location. Close to shopping and restaurants. The staff is friendly and they have a bar which is great for meeting before/after dinner.Rooms are clean and beds are comfortable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.761774370208105,
        "helpful_class": 1,
        "review_text": "Firstly the most amazing people....the reception folks: Nahid and Tarah are the most welcoming, wonderful, wordly staff you can find. They made the stay even more wonderful than the gorgeous review.Wonderful location, great vibe and located near amazing restaurants...I'd strongly recommend this cozy, pretty hotel.Enjoy the boutique experience in San Francisco."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 38,
        "expertise": 0.002964434146162,
        "user_cities_visited": 36,
        "review_days": 0.5131434830230011,
        "helpful_class": 0,
        "review_text": "We stayed for three nights. We had the two bedroom unit. (one had a big kitchen and one had a smaller kitchen - we didn't use either kitchen). We were in building 5, had a nice view of the pool, if you looked to the right and a not nice view when you looked to the left. Best part of the room was the steam shower!!!!!Beds and pillows were nice. Used the pool once, it was very cloudy. We all went in the lazy river, it was not as cloudy.They had 5 or 6 built in grills outside of building 5. A lot of people were using them. I watched them get cleaned every morning.We were never asked about getting a time-share. Internet wasn't always the best."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 15,
        "expertise": 0.001756932243526,
        "user_cities_visited": 15,
        "review_days": 0.497261774370208,
        "helpful_class": 2,
        "review_text": "We stayed in the suite, which was very lovely- beds were incredibly comfortable and had a great view.The showers are environmentally friendly so the water pressure is low.A small but annoying nuisance was the sink, the faucet was too short for the sink so your hand is constantly hitting the back.The club level is great, you can quickly get snacks, coffee, drinks, water etc... everyone on this level were incredibly kind and helpful.My issue:I called to get my shirt and pants pressed at 3:00PM to see if I get it back by 5:00PM the next day (25hrs notice). The lady I spoke to was not comforting, stating \"maybe we can get it by 5:00 but probably 6:00-7:00pm instead though\".Unfortunately I needed to at 5:00pm, we went back and forth and she stated well you have an iron and board so you can get it done before then.I conceited a bit irritated, this was a big mistake since the next day the Union Square area lost power, no fault of their own. However they were not helpful in anyway for a solution, wouldn't even help with suggestions on where to go to get a press. Luckily with no help from the Ritz, we found a local clean and press that were more than willing to help."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 40,
        "expertise": 0.001793545400064,
        "user_cities_visited": 55,
        "review_days": 0.7557502738225631,
        "helpful_class": 0,
        "review_text": "We came here for a weekend staycation using points. As IHG Spire Ambassador, the upgrade was really non-existent.  The \u201cgrab bag\u201d in lieu of raid the mini bar is a bit odd but ok.The lobby area in front of reception is small yet they decided to set up the wine hour right there. Only one elevator was functioning which is insufficient. People waiting for the elevator were crowding the lobby so you can\u2019t even exit easily.The hotel lacks amenities, so the rooms must be great to make up the difference, sort to speak.  However, the hotel and rooms are in serious need of an update.  The layout of and furnishings in the room are odd and not welcoming or comfortable.The wine drink tickets provided are nice but do not make the place better. There isn\u2019t even a coffee / tea maker in the room. At 55000 points a night, it\u2019s really not worth it.Can\u2019t wait until Hyatt integrates all of the JDV hotels in San Francisco."
    },
    {
        "user_review_posted": 215,
        "user_total_helpful_votes": 117,
        "expertise": 0.002531632577128,
        "user_cities_visited": 312,
        "review_days": 0.07557502738225601,
        "helpful_class": 2,
        "review_text": "We stayed here over 4th of July weekend, great location for Wharf fireworks & proximity to the pier.  We were close enough to the pier without being overly close & suffering from noise pollution or having an excess of people around.  The room was comfortable, we had a street view, and was very clean.  The bathroom was a tad small but it didn't detract from our experience.  The concierge was very attentive, especially towards my 5yr old.Great place, would stay here again."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 46,
        "expertise": 0.001848657835695,
        "user_cities_visited": 71,
        "review_days": 0.29956188389923305,
        "helpful_class": 0,
        "review_text": "This a pretty new Hotel and is very clean which is the most important part for me. The maid service was bad on one night of our 5 night stay there, which was disappointing. The location is also a plus as it is walkable to many restaurants and is about a 30 min walk to the National Mall. We used Uber a couple of times, but mostly walked everywhere and never used the Metro. This hotel serves free breakfast in the morning which was pretty good (and diverse) and they offer an evening social on weekday nights which looked good though we never partook in it. Rooms are a decent size for a typical downtown hotel, though probably too small for a family in my opinion. Main problems were that it was very noisy and that there were AC problems (we were compensated for the AC issues). I'd try to ask for a room to the rear of the Hotel if you're a light sleeper because this is a very busy area. Overall though a good hotel that's in the close vicinity of all of the DC action with many shopping and dining options nearby."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 24,
        "review_days": 0.6221248630887181,
        "helpful_class": 1,
        "review_text": "We loved our stay at Tahiti Village.  It is a great spot for a family vacation with lots of activities for the kids.  The shuttle service to the Strip was excellent, leaving every 30 minutes and stopping at the Tropicana and the Mirage, so you can easily get to the Strip for some fun!  We had a rental car, but did not use it much because the shuttle was easier.  There were also shuttles to Red Rock Canyon and to Freemont Street which we would highly recommend.  Our room was the smaller of the two options (Moorea) with a kitchenette, but we found it very spacious and comfortable and had everything we needed for a great stay.  We enjoyed the lazy river and the hot tubs, and appreciated being able to eat outside in BBQ areas.  We will definitely be back to Tahiti Village and will recommend it to all our friends and family."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.041621029572836005,
        "helpful_class": 1,
        "review_text": "The Washington Hilton was nice, but I've come to expect better from the Hilton chain.  I could overlook the construction blocking the view from the 5th floor, that's just progress.   Upon arrival, I had preregistered, but the room I was assigned was obviously occupied with a \"Do not disturb\" sign on the door handle and my key would not work, obviously locked from the inside.  The clerk wondered out loud how that had happened, then assigned me another room. I had to request a bottle of water, whereas HHonors guests elsewhere are offered water upon arrival at the desk.  The new room was comfortable and the furnishings were in good condition, but the room service was less than I've experienced in any other Hilton.  I found a used wash cloth on the shower rod entangled in the curtain rings and a used 1/3 cup of tea on sitting in the coffee maker with a lid on it. My soap, shampoo, conditioner and lotion were not replenished nightly, but only when I was obviously completely out. (not a big deal, but certainly not \"Hilton\" that lavishes those products liberally.)  The staff on every encounter was very courteous, but it seemed that they had been told, \"You must cut back for the hotel to break even this month.\"  Oh, and remember the room mix-up when I arrived? Late the last evening, I was awakened by a call from the front desk asking why I had not checked out as planned that day.  I explained that my reservation was for 4 nights, not 3, and that I had received the bill of another customer with my room number on it early that morning, but had discarded it, knowing that someone had obviously made a mistake and assuming that the front desk would certainly correct it when that person checked out.  I assumed wrong.  I loved my time in Washington and would certainly stay in the W Hilton again.  But I do hope they are a little more attentive to detail when I return.  It's Hilton after all."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 15,
        "expertise": 0.0030559033624530003,
        "user_cities_visited": 16,
        "review_days": 0.045454545454545005,
        "helpful_class": 0,
        "review_text": "Hotel is conveniently located just a few blocks away from the National Mall so if you are short on time in your visit to D.C. this is truly an option to consider.Rooms are spacious and clean. So are the bathrooms.We didn't try the snack bar or cafeteria there is on the ground floor but the store is a bit overpriced so you might want to buy bottled water and stuff like that someplace else. There is an indoor pool which seems nice and clean but we did not try that either.Service was decent and people from the staff were helpful during our stay.For your convenience there is a Subway store pretty close to the front door so you can get a sandwich there to start your day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.417853231106243,
        "helpful_class": 0,
        "review_text": "A very good hotel with good view and the services by Mrs Sharanette Williams by her help and support to ask, assist and polite with her character in all her services and by giving us different options"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 10,
        "expertise": 0.0016877740589530002,
        "user_cities_visited": 22,
        "review_days": 0.30777656078860904,
        "helpful_class": 1,
        "review_text": "I really liked this hotel, it isn't the most luxurious but it had a really nice feel to it, it was clean and tidy and the staff were really friendly and helpful.We caught the sightseeing bus in Union Square and used that to get about during our 3 day stay. The bus stop is a couple of minutes walk from the hotel.The hotel is a perfect location for a stay in San Francisco.I would definitely stay here again and would recommend to others."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 142,
        "expertise": 0.006272961696110001,
        "user_cities_visited": 58,
        "review_days": 0.409638554216867,
        "helpful_class": 1,
        "review_text": "I had to be in San Francisco for the JPMorgan Healthcare Conference, which means that rooms at The Westin were $1,600/night and The Loews were $1,300/night. So that's my frame of reference going in.  On the advice of a client, I opted for the budget-friendly Hotel Vitale at ~$700/night.\"My brother stayed there once,\" he assured me.  \"They have a great spa and a roofdeck.\"\"Ok, are you sure it's not scheevy?  Is it really run-down?\"  I asked.\"No, it's really nice.\"When I checked in on Sunday night, I was very pleasantly surprised to find a clean, modern, vaguely Asian-inspired hotel.  Check in was efficient and I went directly to my spacious, clean, well-appointed room on the fourth floor overlooking the Ferry Building and the water beyond.Jonathan Adler amenities in the bathroom were nice, but not crazy about the Citrus Sandalwood scent.  Too perfume-y. Appreciate the robe and slippers.Got a good night's sleep in a comfortable bed, and room service showed up on time with coffee and avocado toast on sourdough bread.To summarize, Hotel Vitale exceeded my expectations.  The location is convenient. The rooms are well-appointed.  And the staff is helpful. Thank you for a great trip. I would return."
    },
    {
        "user_review_posted": 608,
        "user_total_helpful_votes": 135,
        "expertise": 0.000967641712689,
        "user_cities_visited": 720,
        "review_days": 0.7048192771084331,
        "helpful_class": 0,
        "review_text": "Welcome back with a group. Prices better when early bird booking. Quality is good, Service excellent, Breakfast and Americano bar amazing, reasonable prices, location top. The hotels webpage creates a picturesque hotel life on the roof terraces, which does not take place in reality...? Sunrise views from bayside rooms in the morning, room equipment years aged now, beds good, bath fine. Nice snacks and fridge in the room, also universal adapter and even a corkscrew (many hotels don't have). Excellent service at the reception, first choice!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 7,
        "review_days": 0.16538882803943,
        "helpful_class": 0,
        "review_text": "Like i said, it is near wonderful. Hidden into the street full of tourist. Few mins walk to kaoshan road. The room, what amazed me is the jacuzzi which could hold 2 people in it. Perfectly placed in the room. I am proud to highly recommend couples going there. The pool is beautiful but didnt used it due to lack of time shopping. Just book it, wouldnt regret it. The staff are friendly too(:"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.508214676889375,
        "helpful_class": 1,
        "review_text": "Fantastic location. Walking distance from train station and to restaurants. Super attentive management. Someone was always ready to help . Bikes available for touring. Loved the coffee, tea and water waiting for me in the lobby. Great amenities. I found my go-to hotel for DC visits."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.786418400876232,
        "helpful_class": 0,
        "review_text": "Hotel Clover Asoke is located walking distance from the BTS Asoke station.When you arrive at the hotel you are greeted by the friendly reception staff Julie and Woody.The breakfast is incredible! It ranges from bacon and eggs to chicken soup to waffles.And, best of all, if your room is not ready or if you already had to check out, their is a place where you can take a nice shower!!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 22,
        "expertise": 0.008105653587282,
        "user_cities_visited": 15,
        "review_days": 0.22836801752464403,
        "helpful_class": 2,
        "review_text": "We just got back from a 4-night stay at the Marriott Grand Chateau (MGC) (February 2016). I have stayed a several different high-end hotels in Las Vegas and this is by far the best. Even though it is located about one block off the strip, it is a shorter walk from your room to the strip than from the hotel rooms in the larger hotel/casinos to the Strip because those hotels are so enormous. The MGC is a beautiful hotel - the lobby, rooms, pool area, lobby bar - every area is very clean with up-to-date furnishings. The bed was VERY comfortable. It was always a relief to get back into a space free from cigarette smoke and away from the noise of the casinos. They plan lots of activities (for kids and adults) for those times when you want to take a break from the scene on the Strip, exercise classes, painting, cocktails - a full variety. The staff was exceptionally friendly and helpful everywhere we went. They really made the most out of the 5th floor pool area. There is a moderate swimming pool and two hot tubs but also a nice pool bar and seating, a huge tv right above the pool, lounge seating with fire pits off to one side and a small area off to the other side with artificial grass for games, etc. I used this area every morning as my own outdoor \"private\" yoga space because no one was around at 8AM! Choose this hotel. It's worth it!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 67,
        "expertise": 0.00868097491732,
        "user_cities_visited": 31,
        "review_days": 0.677437020810514,
        "helpful_class": 1,
        "review_text": "I was with friends, we stayed for 4 nights. The hotel vibe/look&feel is awesome and vibrant, both in main areas (lobby, rooftop bar) as well as in the room. Staff is super friendly and enthusiastic. The rooftop bar has an amazing view, it\u2019s quite small, but really worth checking out. Breakfast was ok, coffees were perfect. Location of the hotel was perfect!! Only downer was: the beds were super small and short!! If you are over 1.75m, your whole feet will dangle off at the end of the bed :(Oh and for those who use make up: the lighting for this in the bathroom does not help!! Too dark/uneven. We made it work somehow :) Anyway, we would highly recommend this place, great price/value too."
    },
    {
        "user_review_posted": 388,
        "user_total_helpful_votes": 300,
        "expertise": 0.003643453443308,
        "user_cities_visited": 192,
        "review_days": 0.9435925520262871,
        "helpful_class": 1,
        "review_text": "Whilst the location is great with wonderful views from its hilltop position, and staff are generally friendly and helpful, this doesn\u2019t make up for the hotels poor state of repair and inadequate cleaning. There are lots of much better options locally."
    },
    {
        "user_review_posted": 451,
        "user_total_helpful_votes": 228,
        "expertise": 0.002344025426351,
        "user_cities_visited": 407,
        "review_days": 0.6281489594742601,
        "helpful_class": 0,
        "review_text": "I stayed here for four (4) nights beginning 02/16-19/2018.  Check-in was fast and easy.  The receptionist gets 5 gold stars from me for her courteousness and the way she handled my reservation.  She took the time to explain almost everything about the hotel and all of its amenities.  We were assigned a King room on the 25th floor and we had a view of San Francisco.  Note: I will say there is a lot of heavy construction going on near the hotel and it was a bit bothersome noise wise.  It has nothing to do with the hotel per se, but if you are a light sleeper, you might want to consider staying somewhere else.  The construction was on-going 24 hours a day.  Now, back to the hotel.  It was comfortable and quiet overall.  Free Wifi if you are a Marriott Rewards member.  Pricey!  Breakfast was near $40 per person.  Hotel parking was $77 per night,not including tax. I did not have a rent car, so I didn't have to pay the overnight parking fees, but I was amazed at how much it was.  Total stay with tax was $1,137.30."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 25,
        "expertise": 0.001238245859232,
        "user_cities_visited": 53,
        "review_days": 0.46933187294633005,
        "helpful_class": 0,
        "review_text": "I stayed at the Drake for the last five days and was extremely disappointed. In my opinion it is second rate. The rooms need refurbishing. The restaurant facilities are totally inadequate. And the wifi in my room was extremely unstable to the point I needed to move my laptop to the lobby to get work done. With many nice hotels within blocks, I will never stay at this hotel again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.5366922234392111,
        "helpful_class": 0,
        "review_text": "The staff members are very friendly and welcoming. In particular I would like to thank Liz at the check-in counter. It has been near two months since my last visit. Liz recognized me in the que for checking in and stated it must be a least a month or so since your last visit. We continued to have idle chit/chat. It greatly appreciated that extra touch of customer service."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.5153340635268341,
        "helpful_class": 2,
        "review_text": "Stayed four night at the Waikiki Banyan in a 1-bedroom condo 29th floor.  Stayed here before 3 years ago.  Here are the positives and negatives:PositiveHad a nice modern unit with grant countertop and modern furnishingsMaid service was a plusLocation of building is central to beach and downtown waikikismall mini-market on 1st floor for conveniencesmall snack shop with shave ice and lunches on pool levelgreat self BBQ's, basketball court, tennis court and swimming pool with 2 jacuzzisFriendly front desk staffNegativeUnfriendly ground staff walking the pool/bbq/tennis area.  They need to provide customer service training to these 2 male attendants as they came across very condescending in speaking to us about the use of the pool and basketball court.In our unit, very very slow Wifi conniption.  Felt like the old \"AOL\" days.  Bandwidth could barely support one user and constant disconnects when multiple users online at same time.Overall, a good experience and good value.  Being a repeat visitor to this property I already set my expectations for this \"middle of the road\" condo facility.  I would stay here again as the cost is important to us as well as the extra room a condo facility provides is generally greater than a standard hotel room."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "Good Hotel with excellent location at union square. Rooms are spacious very clean and all upgrated since 1 month. We had a great conci\u00ebrge who take his time to explain us what, where an how to visit San Fransisco. There is also a heated pool and sauna....unfortunately we didn't had the time to use it. I recommend this hotel"
    },
    {
        "user_review_posted": 328,
        "user_total_helpful_votes": 135,
        "expertise": 0.0018878689283410002,
        "user_cities_visited": 126,
        "review_days": 0.083789704271631,
        "helpful_class": 0,
        "review_text": "This was my second four-night stay at this property.  Our fifth floor room was spacious, comfortable, and thoughtfully designed.  There was a large desk with an adjustable chair, as well as another comfortable chair with an ottoman; however, there was no refrigerator.  The bathroom was also generous in size.  Staff were pleasant and efficient.  The location is convenient to many desirable restaurants, as well as to the CTA.  The comprehensive breakfast buffet includes scrambled eggs or omelets every morning, four cold cereals, oatmeal, waffles, English muffins, bagels, bread for toast, muffins, many yogurts, and fresh fruits (including apples and ripe bananas.)  The buffet seemed well stocked, but I was surprised that breakfast meats were served on only two of the four mornings.  The fitness center was well equipped.So what's not to like?  On a Friday night, the neighborhood was alive with noisy crowds and honking cars until nearly 4 AM--but that could be bothersome at any hotel in the area.  However, there is a large fire station directly across Dearborn from the hotel, and fire engines (with sirens blaring) leave frequently, around the clock.  That didn't bother me during my previous stay, but (along with the pedestrian and traffic noise) resulted in poor sleep one night of my stay.  I had no problems with noise from adjoining rooms, but oddly, could hear the elevators (which were not nearby) in the bathroom.  Finally, although the room seemed clean, small flying insects were a problem in the bathroom.Despite that, I'd return again.  This Hampton Inn is not cheap, but seems a good value compared to the alternative hotels in the area."
    },
    {
        "user_review_posted": 412,
        "user_total_helpful_votes": 339,
        "expertise": 0.0038843521455520003,
        "user_cities_visited": 172,
        "review_days": 0.33023001095290205,
        "helpful_class": 1,
        "review_text": "I booked the Nikko for a night in San Francisco on my way back from a business trip in the \"Valley\".This was the first time I'd stayed in the Nikko but was aware of the reputation - so was keen to give it a tryOverall I thought it was OK but was shocked to be charged $25 to use the gym. The lady explained I could use the other facilities etc. Well that's just fine and dandy if you have the time - but if all you need/want is 30 minutes on the treadmill before your day begins its far from itI don't mind paying for good service but there is a limit.   $25 for an average hotel gym [ and thats what it was average - the Intercontinental fitness suite was more plush and free ! ] crosses that limit.That's why TA is so helpful that we can expose - as the previous reviewer put it so well - hidden chargesOtherwise a decent stay"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6056955093099671,
        "helpful_class": 1,
        "review_text": "I just wanted to write in about what a fantastic experience I had at the Talbott Hotel! It is beautifully decorated, has delicious food and has the friendliest staff I've ever encountered! Every time I called the front desk they answered promptly, had very friendly attitudes and always went above and beyond to make my stay amazing. And they succeeded! I had a great time.On top of that, I called the day after check-out after realizing that I left a couple items in my hotel room. They were so quick to find all of my missing items (yes, there were multiple items), pack them in a box and get everything in the mail to me that day. I'm absolutely blown away by their concierge and customer service! Thank you again for everything! I will definitely be staying here again soon!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 24,
        "expertise": 0.004550369634778,
        "user_cities_visited": 21,
        "review_days": 0.9452354874041621,
        "helpful_class": 1,
        "review_text": "One night stay, friendly reception staff, good free WiFi. Only one lift working in reception and that had button lights not working; very long wait for slow lifts. Rear lifts to car park didn\u2019t work at all.Room was clean but everything was old, dated and dank. No free breakfast, only two coffee pods in room for a couple staying.This is my third of ten stays in Holiday Inn/Holiday Inn Express in the USA. Would recommend you pay the extra $25 and stay in the Holiday Inn Express. Felt like I had been transported back to the 1980\u2019s but without the Delorean."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.654983570646221,
        "helpful_class": 0,
        "review_text": "Highly recommend this place. Was terrific. The breakfast was wonderful for adults and kids with a large variety of options from cereal to pancakes to omelets and everything in between. The evening happy hours were fun for all and the location is very close to the beach and shopping."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.038335158817086004,
        "helpful_class": 1,
        "review_text": "Great stay at the Columbus Motor Inn! Stayed in Room 115 with 3 beds. Free parking and near The Wharf, Ghirardelli Square, North Beach (Italian District), and Chinatown.  Staff was friendly and helpful.  Room was clean and beds were comfy.  Very reasonable rates!!! Will definitely recommend to others--especially families. Definitely eat breakfast or lunch at The Hollywood Cafe that is nearby."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 13,
        "expertise": 0.0009415572474160001,
        "user_cities_visited": 42,
        "review_days": 0.444687842278203,
        "helpful_class": 1,
        "review_text": "Just across the street from the beach, at the end of the row of hotels, the Park Shore has unobstructed views of both Diamond Head and the ocean from most of its rooms.  With Starbucks, a convenience store, and restaurants only steps away, the zoo right across one street and the beach right across another, the location could hardly be better.  The staff is friendly, and the rooms are clean.  Because it's in a prime location and located close to so many desirable places, you do have to contend with limited parking (a $28/night fee), traffic and the noise that comes with it, smaller room sizes, and many neighbors.  Still, the lanai (balcony) with its views of both mountains and ocean are wonderful, and much of what you come to Hawai'i for.  Highly recommended."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 11,
        "review_days": 0.09529025191675701,
        "helpful_class": 2,
        "review_text": "The hotel pictures online are deceiving. The rooms are dark and dingy;;did not look like room that was showN online..I refused to stay in the room; and asked if we could get our money..They offered us a free upgrade; room was semi-remodeled. .Many homeless seem to hang around the general location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.427163198247535,
        "helpful_class": 0,
        "review_text": "Where do I even begin?! This hotel was so accommodating and pleasant I'm already checking my calendar to see when I'll be in Chicago again.I originally booked through booking.com back in September 2016 when I found out there was a concert in Chicago on my boyfriends birthday. I called the hotel a week later to let them know we were coming in for my boyfriends birthday and he was also born on Valentine's Day and I was wondering if they did anything special or if there were any packages. Without hesitation the person I spoke to on the phone upgraded our room and arranged for wine to be sent up to our room! I was so happy! I couldn't believe it! I wanted the room to be a surprise for my boyfriend but we are really bad at keeping secrets so I told him and he got super excited!We are originally from Michigan and we didn't know if it would be cheaper to take the train or to drive so my dad helped me out and he called the hotel and they mentioned if I book through them, they would give me the same room, same deal and they would discount parking for our entire stay. I spoke to Robert from Kinzie Hotel that night and he was so sweet and so nice. Everything that he said would be apart of our stay was so awesome! I felt like a celebrity! He was helpful, he was calm when I got a tiny bit agitated because I wanted this birthday to be perfect and I was getting a little stressed out.After our phone call I was confident that this trip was going to be unforgettable. I stayed in contact with the hotel via email and they responded to my emails very quickly, even at 2 am!Now, to our hotel room. I couldn't believe it. It had a living room and a bedroom, two tv's a spacious bathroom with a vanity mirror and bench (that was my favorite part) the blinds were automatic and it was so luxurious. Usually walking into hotel so fancy as this one you feel a little intimidated walking in with untied boots, messy hair, looking like I just rolled out of bed but the front desk was so nice and so funny that I felt comfortable like I've been there for days. We got 8 complimentary drinking tokens and the concierge was giving us the run down of the amenities, where the lounge is, when breakfast is, etc. and when he was all done with his speech he quizzed us! I was laughing so hard by the time we got into the elevator because we both weren't listening and he knew that. He kept us in our toes! I really enjoyed that!There was nothing negative about our stay at this hotel. I felt like all my questions were dumb but they politely helped me and told me \"no worries!\" I walked out of there feeling like a new person.I have found the hotel that I will always be staying at when I come into town.Thank you so much, Kinzie Hotel (and Robert) for an unforgettable experience. I'm sorry this review is all over the place, but this hotel deserved one."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 16,
        "review_days": 0.47426067907995606,
        "helpful_class": 1,
        "review_text": "I found a cheap rate on a very busy Saturday at this hotel and decided to give it a try. I found that the hotel is well worth the money.The location is nice - it's not on the strip but does have a casino (if you're into gambling), has an OK buffet at a reasonable price of $15 (I tried breakfast buffet) and the rooms are clean. It's your basic Las Vegas hotel at a good price - nice if you want to explore the location.Unless you have a reason to stay at MGM, this is a go-to hotel for the weekends where the hotels on the strip charge an arm and a leg."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 3,
        "review_days": 0.7092004381161,
        "helpful_class": 0,
        "review_text": "We're returning again this year to The Modern Honolulu, based on the wonderful stay that we had with our TransPacific (TransPac) Race crew stay in July - August 2017.  You get a sense of how fun & quirky (in a good way) the hotel is, when you check-in and see the surfing decor in the lobby.  The pool is wonderful -- do splurge on a shaded daybed/pool cabana.  We had a large group and this ended up being a fun, central meeting/ check-in location during the day.Our boat is a Santa Cruz 50 sloop-rigged sailboat, with a racing crew of 10.  With family & friends, we had 13 rooms (24 people) at The Modern for about 10 - 12 days each.  Staff went out of their way to accommodate us and we had a marvelous time.  Of particular note were:Blair Bird, Sales Dept,, who negotiated a great room contract for us.Veronica, Concierge, who set up a surprise birthday party for 30 people, on less than 24 hours notice, at a wonderful restaurant within walking distance of the hotel.Jensen, In-Room Dining, who delighted our teenaged boys with their HUGE room service breakfast deliveries each day.  (The boys then had 'second breakfast' at the pool afterwards).Robbie, Night Manager, who ensured a nice recovery on a room error.  One of our guest couples had problems with their room, which took a couple of days to fix.  We understand that problems occur from time to time.  The Modern fixed the problem & then showered the affected couple with amenities to make up for any distress.  Nicely done.Bartenders at main & sunset pools; We all loved The Modern's 'Deconstructed Mai Tai.'  It has, shockingly, replaced Halekulani's mai tai as our favorite mai tai in Honolulu.We had 2 ocean-front suites (great rooms with lots of space, balconies, views) and after the 1st weekend, all of our guests had been upgraded to ocean-front rooms.We're returning this weekend, for another week's stay; this time we'll have only 3 rooms, as it's a family vacation.  Our boat is entered in the 2019 TransPac Race and we look forward to treating our crew to another stay at The Modern then too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.821467688937568,
        "helpful_class": 0,
        "review_text": "I hate giving bad reviews but after the experience, I have to mention it.Stayed last night, all was good until I came back from the exercise room to take a shower. Couldn\u2019t turn the thing on. I tried pulling, twisting, every way possible. Nothing.I call front desk and ask them to send someone to check it out. Security person shows up, tries hard, nothing. He says he\u2019ll go downstairs and let the front desk know.After he left, I am in bed, tired and sleepy, waiting for someone to call or come up to let me know what\u2019s the plan. Do I get another room? Any help? Nothing. Zero.At check-out, I mention what happened. A maintenance guy standing there says \u2018you have to pull it to make it work\u2019. I say \u2018I tried everything\u2019. He asks me which room I was in and goes upstairs. Cocky attitude as bleep.I pay and that\u2019s it. NO apologies, no effort to compensate in anyway, not even a simple \u2018we\u2019re sorry for the inconvenience\u2019. I left shaking my head. Unbelievable."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 20,
        "expertise": 0.003126264298061,
        "user_cities_visited": 44,
        "review_days": 0.43044906900328506,
        "helpful_class": 1,
        "review_text": "It was definitely worth the upgrade from a standard room to the executive floor since my company paid for the standard room.  I paid for the $50/day upgrade which I'm sure I took advantage of using the executive lounge. Great view from the 26th floor and I loved have a bathrobe that didn't fit like it was for a kid."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 18,
        "expertise": 0.002459904849063,
        "user_cities_visited": 128,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "The Mediterranean Inn is located close to one of the Pier 91 cruise dock,and is walking distance to the Seattle Needle and the Seattle Center with it's museums and public spaces.  The desk staff is very helpful and polite, rooms are clean and perfectly comfortable.  The views from the rooms aren't spectacular, but go up to the rooftop deck for an awesome view of Seattle.  We stayed 2 nights before a cruise and 1 after--a terrific option!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "We stayed at the Kinzie for Memorial Day weekend and were very pleasantly surprised at how nice the hotel was. Our room was lovely and the shower had a double head (which gave it that wonderful spa feel). However, our room (440) looked out over a small parking lot and a nearby club. All night we heard the bass from the club until 3AM in addition to the valet screaming and honking as they moved cars. During the night a street fight that broke out around 2AM, of which we heard a group of young people screaming at each other for about 15 minutes. Despite the bed being extremely comfortable my husband and I got very little sleep.On the positive site the food was wonderful and the staff was quite friendly. The only slightly rude comment I encountered was when I was checking out I mentioned to the staff that we received no sleep and that we heard the club and valet all night he just said \u201cyeah that happens on Saturday nights.\u201d"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 8,
        "expertise": 0.001328151499176,
        "user_cities_visited": 31,
        "review_days": 0.6407447973713031,
        "helpful_class": 1,
        "review_text": "Our first time to San Francisco and this hotel was recommended to us. It didn't disappoint. Great location at Union Square with an incredible decor and very cool feel.  Rooms were nice, staff were excellent and the whole experience was thoroughly enjoyable. Will definitely be back."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 15,
        "expertise": 0.002165397771157,
        "user_cities_visited": 43,
        "review_days": 0.569550930996714,
        "helpful_class": 0,
        "review_text": "It\u2019s my first time to stay here for a work trip and I will definitely come back for vacation next time. The hotel is centrally located downtown Bangkok, connected to the CentaraWorld mall and BTS Train. Nearby are major malls like the Siam Paragon and MBK. The staff is very friendly and helpful emulating Thai hospitality. The rooms are a bit dated and due for renovation but still a solid design and comfortable. I particularly liked that the Standard guest room are bigger than the usual ones in other hotels. Very nice F&B restaurants in the hotel with an amazing Sky Bar that gives you a great view of the city. The breakfast buffet selection as well is varied and enjoyable!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.613910186199342,
        "helpful_class": 0,
        "review_text": "Man where to start i really wish i could rate 6 stars instead of 5 because they truly deserve it while in chicago ive stayed at 3 different hotels and i must say this one is hands down the best , from the very secound i step in the checkin area alone already had me thinking this was a luxurious hotel . Once checked in we went up to the room. Very clean spotless actually  , Large bed , fluffy white sheets the ususal , and in the morning a full DELICIOUS complimentary breakfast to start the day .This is the only place im staying when i come back"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8400876232201531,
        "helpful_class": 0,
        "review_text": "Very well located and excellent services at all levels. Received all advantages as Accor Platinium member with very warm welcome from the General Manager looking after his guests very professionaly. I'll be definitely booking this hotel again. Thank you!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.40306681270536604,
        "helpful_class": 0,
        "review_text": "The Modern was a haven in a sea of big, crowded hotels along the Waikiki strip. Refreshingly understated so at first it seems not particularly luxurious but then the attention to detail and the high quality of all the appointments in the room, the food, the bars the charming staff all added up to a very high standard of accommodation. if you don't want the usual hullabaloo but you appreciate thoughtful design and management The Modern is a great example of contemporary, low-key, urban chic."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.785323110624315,
        "helpful_class": 1,
        "review_text": "I was in SF for business and this hotel was booked for me. I couldn't have been happier. It is in a fabulous location, and the hotel is lovely and serene. The staff were exceptionally friendly and helpful. One night while waiting in the lobby for a take-out order to arrive, I had a fascinating conversation with the doorman about language learning and travel. The room I was in was perhaps a bit small but perfectly fine and quite cozy for my needs. The bed was very comfortable, good choice of pillows. I loved that the room had two windows, one larger one and another smaller one to the side. The decorations in the room were simple, warm, and welcoming and very clean. The bathroom felt quite luxurious. I also loved that the hotel is LEED certified. One must insert the room card into a slot on the wall just inside the room to activate the lighting and heating system. I used the fitness room twice. Although it was rather small -- one elliptical, one stationary bike, one treadmill -- I was able to get in my intended workout without having to wait. In all, a very pleasant stay. Thank you!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.8159912376779841,
        "helpful_class": 1,
        "review_text": "We grew up in Hawaii and were visiting family and knew this property for a long time, having eaten here from \"small kid time\".  Stayed here for 3 nights.  It is not fancy but is tidy and has good security.  The location is central with good access to lots of things, so as long as you aren't hoping for beachfront, you're good.Very loud overnight with garbage service occurring.We could tell by smell that the property is being treated for bugs.  Nevertheless, we were disappointed to find cockroaches _in the refrigerator_.  This should be fairly airtight and roach-free.  Luckily our food was all bagged tightly.When we checked out that morning, front desk response was not \"I'm sorry\" but \"did you tell maintenance?\" No, I'm checking out so I'm telling you.  Disappointed in roaches and response."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9249726177437021,
        "helpful_class": 0,
        "review_text": "I like the servive of The staffs at the Sukosol hotel because When I came here to take care of my guests I asked assistance here .They help me everything.It is very easy for transportation exampleto go to Airport or Pattaya."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.522453450164293,
        "helpful_class": 1,
        "review_text": "To whom it may concern, I typically do not write negative reviews or respond to surveys but I run a business and have also been a customer service manager and I thought that you should know that our experience at your hotel last weekend was sub par for the following reasons;1. I booked a room for three adults and paid the price for three adults. On arrival I was told that the room that I had chosen was no longer available and the only room available was one king size bed. Therefore we had to rent a rollaway bed for $30 a night which to me is unacceptable given the fact that it was not our fault that her room was given away. It then Became an uncomfortable situation because I was vacationing with business associates and had to sleep in the same bed with one of them.2.  For the price I paid for the room I was expecting a 5 star experience. Most of the furniture in our room had multiple scratches and carved out graffiti on the nightstand. The wallpaper in the bathroom was peeling off and there were numerous defects in that room that we're not worthy of a five star rating.It didn't feel \"fancy\", it felt ghetto.  I will suggest that you replace the furniture in room 1722 as soon as possible.3. One of the main reasons why I stay in five-star hotels is for the room service. I was very shocked and surprised when the room service arrived in a paper bag rather than a platter, and the food was boxed up like fast food like something that you could purchase at a 7-Eleven, I am used to being served with dishes and utensils. This was very disappointing. The food was not very good.4. Paying $60 + 12% tax each night for parking is absolutely absurd, especially when you are not using the parking garage most of the day.Sadly, I will not be staying at a Hyatt Regency again unless I am offered some type of discount to make up for the horrible experience.The one great thing we did enjoy was the bay view, but I did have to pay extra for this too."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 52,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 318,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "Everything about our experience was five star! As it was my birthday and as a Marriott Gold member the hotel upgraded us to a 1 bedroom waterfront suite with 3 balconies!  They also included a birthday amenity upon our arrival, a very nice touch. Every staff member we encountered was extremely nice and helpful.  The hotel is very well located right on the water walking distance to the wheel and the new flying over Washington ride.  It is also a quick elevator ride up the hill to Pike Place Market.  Parking is expensive but there is a garage next door that is about 40% cheaper per night. Would definitely stay here again, the view of Puget Sound is unobstructed and amazing."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 5,
        "review_days": 0.582694414019715,
        "helpful_class": 1,
        "review_text": "This hotel has so much potential to be great but they need to train their staff in customer service. When paying top dollar for the mailani tower we should not be treated by a rude attendant checking us in. We had three separate families in our group checking in and they all commented on how the check in staff was rude, not a great way to start a vacation. The lady working in accents gift shop was also rude. The concierge In the main tower was terrible. Housekeeping and bell hops were great though. I loved everything else about the resort, great location and amenities just need new employees."
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 32,
        "expertise": 0.000991483570874,
        "user_cities_visited": 248,
        "review_days": 0.077217962760131,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel for a couple of nights.  The first was interesting as late in the night I pulled back the sheets after a long day and I see staining through the sheets.  I am exhausted and try to call from my room but there phone doesn't work.   After two attempts to call, I lay some towels on the bed and go to sleep.  The bed was a little worn and probably due for an update.  There was a decent dip in the bed where a person might sleep so not the best night.I woke up and pull the sheets back and find a nice blood stain on the mattress pad about 4-5 inches in diameter with another about a dime size a few inches away from the larger one.  I thought to myself, if the sheets are changed, how does a housekeeping not see this.  I try again to call the front desk and it again has connectivity issues where I can hear them and but they cannot hear me.  From a guest safety stand point, that seems like this should never happen.  I go to the lobby and speak with the manager on duty who apologies and offers to comp the night which is great for my company but does little for me.  I make arrangements at another hotel in they city and check out early.  Marriott corporate will be getting an email with the photos I took.  I stay at marriotts a lot, so I am hoping I just got a bad room that was in need up upkeep but hopefully it's not the same for everyone."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 10,
        "expertise": 0.006825239198625,
        "user_cities_visited": 3,
        "review_days": 0.8926615553121571,
        "helpful_class": 0,
        "review_text": "We stayed at the Marriott Waikiki Beach in May of 2019 for our honeymoon and the room was amazing! Everything was recently remodeled so our room looked brand new. The bathroom had 2 showers, the bed was extremely comfortable, and our view of Waikiki beach was amazing. The hotel is right across the street from the beach and is also very close to all of the shopping locations, the zoo, diamond head, etc. We ate at the restaurant by the pool one day for lunch and our food was delicious. If we ever come back to Honolulu we will definitely stay at the Marriott Waikiki Beach."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.461664841182913,
        "helpful_class": 1,
        "review_text": "Terrible service compared to Asia and Europe. I was literally dragged out of my room at noon with the most obnoxious and unwelcoming attitude I had experienced in any hotel. The staff has difficulty understanding any request that is 'off menu' or slightly tailored, the spa is average and over priced, the concierge is extremely unhelpful, plus the location is poor compared to Georgetown hotels or the Willard etc. never again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 8,
        "review_days": 0.036144578313253004,
        "helpful_class": 0,
        "review_text": "My wife and I booked a weekend getaway here recently and really enjoyed our stay.  The hotel has a great modern design aesthetic both inside and out.  The room was reasonably spacious with large windows and a wonderful bathroom.  We enjoyed a drink in the comfortable bar (Le Bar) in the late afternoon when it wasn't crowded.  The hotel is a block away from Michigan Avenue, the principal high-end shopping district in Chicago.  There are good, but not great dining and entertainment options nearby.  We elected to go further south for dinner and drinks.  Hotel staff was pleasant and helpful.  The fitness center is decent, but a little claustrophobic.  We'll definitely try another Sofitel property elsewhere in the world when we get a chance."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 13,
        "expertise": 0.001058434579343,
        "user_cities_visited": 152,
        "review_days": 0.9791894852135811,
        "helpful_class": 0,
        "review_text": "I suggest that anyone who would like to stay in a time share to stay here.  This place is located one block off the strip close to Planet  Hollywood   Staff at he hotel are amazing as well as the service and cleanliness."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 27,
        "expertise": 0.0026786489842960002,
        "user_cities_visited": 44,
        "review_days": 0.06407447973713,
        "helpful_class": 2,
        "review_text": "Hubby and I really enjoyed our stay at this boutique hotel. Room was very clean, comfy bed decorated with fresh flowers which instantly gets you into the Hawaiian feel. Good security in a safe area, no one would argue with the night security guard, made us feel so welcome and safe. Reception staff gave us very useful info and were all so nice. Free shuttle bus takes you around town. Many restaurants, pubs and shops close and handy. On our last night we ate in at the pizza restaurant next to their pool, excellent pizzas and byo wine, suggest you book a table as the food is so good and fills up quick, nice romantic setting. We will definately stay here next time. Thanks to managers and staff."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 10,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 288,
        "review_days": 0.22727272727272702,
        "helpful_class": 0,
        "review_text": "Basic hotel in a neighborhood called SoMa, South of Market.  For the price one has to pay it is expensive but still affordable for the area.  First, the one good part, the staff manning the front desk were always nice and helpful.  Always greeting everyone and ready to help when needed.  The rest is mediocre to not great.  First, the location is close to the Bart station (2 long blocks) so easy to get to from the hotel or other parts of San Francisco, but not the best area of town.  Market street has a very high vagrancy rate and strong smell of urine.  There are some cute breweries and restaurants near but better to ask where to go rather than aimlessly wandering with the vagrants.  The rooms were basic with an small attempt to be trendy.  The beds were on platforms that basically plywood with some green plastic accents.  One dresser, a small table and high shelf/table, both with uncomfortable chairs.  The beds were hard with only sheets and blanket.  I got cold at night and was disappointed there were no extra blankets.  Also there is no thermostat or temperature control within the room.  The staff will open up the windows during the day to air out the place, but remember you are not far from the high stench of urine on Market.  As a result, rooms can get cold without any way to adjust the temperature.  The floors were carpeted over concrete with no padding...hard.  Bathroom was spacious but plain with a cuckoo clock that did not work.  Overall, it was a place to sleep at night in the big city."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 9,
        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "Just got back from spending 3 nights at the Four Queens. First time staying at hotel and overall it was good. As stated in previous posts, the noise from the Freemont Street Experience is loud. So don't stay in the North Tower if you're a light sleeper. On the plus side I had a view of Freemont St which was great for watching a cast of characters. The room itself was older but clean. Had an issue with the safe not working but a maintenance person responded in 10 minutes. The last night I saw a movie being filmed below my window at 3am which was very cool!  Dealers were all very nice and bar service was prompt. A benefit is there's no resort fee which is a money saver and the property is in the center of downtown. My only real complaint was the Hostess at Magnolias. On two occasions (same Hostess) I was left standing there waiting for a table. I know she was busy but literally no acknowledgement even though she looked right at me. The first day I chalked it up to a bad day but day two I walked out. Food is okay but I don't have patience for being ignored. Everything else at the Four Queens was great and I would stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.115553121577217,
        "helpful_class": 1,
        "review_text": "We so enjoyed our cozy room - so much to see and experience here.  The hotel is comfortable and quiet and we appreciated the attentiveness of the staff.  We arrived early and our luggage was kept and then moved to our room which we appreciated later that evening.  The restaurant was charming and the breakfast was delicious and the service was excellent."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 24,
        "expertise": 0.003907513307232001,
        "user_cities_visited": 43,
        "review_days": 0.045454545454545005,
        "helpful_class": 0,
        "review_text": "I made a last minute reservation for my last night in San Francisco here.  The stay was great.  The hotel was in a nice location at the top of Nob Hill.  The room was large, quiet, and overall very clean.  Hotel staff and was very courteous.  Overall the stay was $300/night and it is a good value.  The hotel bar/restaurant on the first floor is a really dope spot.  It had the feel of a good old boys bar--classy and sophisticated.  Oysters were amazing."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 27,
        "expertise": 0.001187507032729,
        "user_cities_visited": 77,
        "review_days": 0.024644030668127002,
        "helpful_class": 3,
        "review_text": "We are finishing up a 3 day stay here for our daughter's volleyball tournament. There is a lot of development going on in this area near the water. There is a metro station 1/2 block down the street, there are a variety of new shops and restaurants within a 5-10 minute walk.The hotel is brand new, great staff, so well located. The exercise room is a tad small, but it is 24hours so you'll find a time when it's not so crowded. A great bistro downstairs, along with Starbucks coffee served in the restaurant. We would highly recommend this place!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 2,
        "review_days": 0.715224534501642,
        "helpful_class": 0,
        "review_text": "We were on a budget when booking this hotel, it was perfect for what we wanted to spend. Yes the rooms are a little dated - but who cares ... you\u2019re only there to sleep. The room was clean & the amenities provided were great. The lobby has tea and coffee facilities along with sunscreen!We flew in after a 12hr flight, the staff were lovely and we got to check in at 7.30am!! To have a quick nap after a nightmare flight. The location of the hotel is good - it\u2019s about 15mins from Ala Moana (shopping centre) which one can easily spend days at. Shoppers heaven. It is about a 20min walk or 5min trolly to the Waikiki strip/ main beach. This may sound far away but a little holiday exercise never killed anybody and Hawaii is so lovely, the walks are great for getting to know the area.The staff at the hotel were always friendly and helpful, we had a tour cancel on us. The hotel organised a transfer company to come and pick us up. A++++ service.Ps. On Fridays if you hop across the road to the Hilton ... at 7.30 there is a free fireworks show."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 36,
        "expertise": 0.005916439330814,
        "user_cities_visited": 26,
        "review_days": 0.00328587075575,
        "helpful_class": 0,
        "review_text": "We stayed here as the last point of call of a US Road trip in September 2014. Stunning bedrooms, great living room and bathroom, all very sympathetic to the history of the Presidio. The servicing of the rooms was slightly haphazard,  and the location won't be for everyone due to the length of the journey to downtown (not really walkable except for avid hikers). It's a shame that the terrace sitting areas at the front aren't reserved for the guests in the room behind...waking up to find other guests staring in through your windows eating their breakfast was a little disconcerting when you're in your dressing gown...owners take note!"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 22,
        "expertise": 0.000936797537066,
        "user_cities_visited": 210,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "The lodging offers condo-type rooms with kitchens.  Lots of courtyard buildings with pools in the center.Definitely not enough shaded areas, and any chairs or tables with shade get grabbed up quickly.There are a number of really good restaurants nearby, so a very good location.  There is one casual restaurant on property so good for a snack or casual dining.Be aware that properties on the second or third floor do not offer elevator service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.00328587075575,
        "helpful_class": 0,
        "review_text": "I stayed at the Trump the weekend following Christmas with my girlfriend. It was an amazing room in the best possible spot downtown Chicago. The staff was top notch. We had a grand deluxe suite which was the best room I was able to book online. The stay would have been perfect if the ice maker in the room worked, and if the curtains in the bedroom opened (kind of missed out on the great views there). We asked the front desk if maintenance could look at them twice, but they told us they couldn't fix it until the next day (after we checked out). Overall, I would recommend."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 36,
        "expertise": 0.0018534428786260001,
        "user_cities_visited": 31,
        "review_days": 0.020262869660460002,
        "helpful_class": 1,
        "review_text": "We stayed at the Aqua Aloha for 6 nights in February. The location is good as it's centrally located within a few blocks of the beach & the main shopping strip of Waikiki. Our room was pretty small and in contrast to the pictures rather  dated (for example, the safe is key-operated, some of the windows have ancient crank-operated panes that don't close all the way). In addition, there are no screens on the windows or sliding door. The TV size is microscopic.Our room was on the 6th floor facing Kanekapolei St and the street noise is very loud-- keep this in mind if you're a light sleeper.The free continental breakfast was barely palatable-- we decided to forego it after the first day as there are plenty of great breakfast places nearby.On the plus side, the staff is friendly and accommodating, there's a water cooler with hot & cold water, free coffee & tea 24 hrs/day as well as free video rental with an automated DVD dispenser (akin to Red Box). They also give you beach towels.Another caveat: if you have a rental car keep in mind the parking fee is $22/day."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 5,
        "review_days": 0.16922234392113902,
        "helpful_class": 0,
        "review_text": "This place was amazing. We wouldn't have been able to afford it's usually $500 a night but there was a trip advisor special for $200 a night. It's gorgeous. Everything you expect in a back east hotel. Some old school charm, like the glass ceiling in lobby. Doorman.  Concierge, like a real one who will print tickets for you and map directions and he was just awesome. Ballrooms with people coming in dressed in really fancy gowns and suits. But it wasn't pretentious. People were friendly, guests were friendly. It's also located close to the metro, which was  handy. We walked to all the sites except Arlington. Walk to Starbucks or peets and this area was clean and felt safe to walk at night. The gal at the front desk who checked us in, Miriam, told us about the history of the place, provided us with a room upgrade... Just lovely. The room service and staff were all so first class. The rooms were modern and clean and the beds and linens were so soft and cozy they made me want to stay in. I am 45 years old and this was my favorite hotel ever."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "I appreciated the early checkin and check out on the weekend that Liz offered me.  Also, the happy hour is a nice touch. Could use better snacks. Breakfast could be better.  I loved the mattress! Thanks!"
    },
    {
        "user_review_posted": 166,
        "user_total_helpful_votes": 55,
        "expertise": 0.001498213974733,
        "user_cities_visited": 93,
        "review_days": 0.339539978094194,
        "helpful_class": 0,
        "review_text": "stayed there 8 nights while at a conference. First impression is not the greatest: weird lay out with very small reception upstairs.  building need some update.  Rooms are clean if deco is a bit outdated (that is comment that can be made for many building in town).  no restaurant on site and not much within 5 min walk.  no desk in my room but apparently it can be asked for.On the plus side very attentive and prompt service.  I could interact by text message (getting light buld changed, booking a late check out etc...).  Price was good too.  Location is very convenient for Hawaii convention Center: a nice 10min mostly in a park along the canal. easy cab ride to airport or shuttle.  20min walk to Waikiki."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 7,
        "review_days": 0.8099671412924421,
        "helpful_class": 0,
        "review_text": "We loved the premises.  The resort provided a shuttle to go to the grocery store, to go downtown Vegas.  Everyone very friendly.  The room was excellent.  There were several pools to swim in a restaurant on the premises.  A Denny's in walking distance from the resort.l"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 32,
        "expertise": 0.00695134061569,
        "user_cities_visited": 126,
        "review_days": 0.736582694414019,
        "helpful_class": 1,
        "review_text": "I came here for work with some colleagues for 4 nights.  I have been to SF many times but never stayed in this area. It is an incredible modern upscale boutique hotel.  They are right across the street from the water - incredible views of bay bridge.  So many incredible places to eat all around you - 2 min walk to the iconic Ferry Bldg.  The hotel lobby is large and ideal for meetings and working and I love that they host happy hour wine daily (nice little touch and drink before we head out to dinner). The staff has been kind and accommodating.  The coffee Barista along with all front staff and reservationist Jone were incredible and made it feel like home - they knew my coffee order every morning and had it ready! Will def come back here again!"
    },
    {
        "user_review_posted": 268,
        "user_total_helpful_votes": 54,
        "expertise": 0.00086788829767,
        "user_cities_visited": 72,
        "review_days": 0.41182913472070104,
        "helpful_class": 0,
        "review_text": "We had a great time at the 4 Queens we stayed in the freshly remodeled tower. I found it to be an old school location. It was not fancy but for the price it was great. NO RESORT FEE free parking with your players card. They give you a book at check in that give you 2 buy one get one meals."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 3,
        "review_days": 0.600219058050383,
        "helpful_class": 0,
        "review_text": "We booked a room here for NYE.  Upon arrival they were \u201coverbooked\u201d and had us a room at hotel a few blocks away.  I heard others talking about having the same issue.  There were no managers on duty at either location.  Our room was DISGUSTING, filthy, and had a plethora of issues.  This hotel was a one man show with the only employee at the front desk and housekeeping was \u201cunavailable\u201c.  Do not stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5366922234392111,
        "helpful_class": 1,
        "review_text": "From our arrival to our departure we enjoyed our wonderful stay in the Carlton hotel ,all staff should be highly praised ,with exceptional praise for Theo who is the icing on the cake for the whole experience ! Many many thanks to everyone up front and behind the scenes !"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.964403066812705,
        "helpful_class": 0,
        "review_text": "The room smelled awful. The bath was miniscule. The service was good but there wasn't much to work with. The property is tired and needs an update. No food on the premises. There are better hotels in San Francisco at this price point. It was also so noisy that sleep was impossible."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46878422782037205,
        "helpful_class": 0,
        "review_text": "The room is spacious enough for four adults and a baby boy.The bathtub is big and comfortablebut for me ( age 66 ) it's a little dangerous because it has no handrail. The floor is slippery.If you are short or old, be careful not to fall down."
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 187,
        "expertise": 0.0069273911217510005,
        "user_cities_visited": 171,
        "review_days": 0.262869660460021,
        "helpful_class": 1,
        "review_text": "We would stay again as the staff went above and beyond. They have a pillow menu. The focus is on conservation where you can choose not to have linens and towels changed daily. Buffet breakfast and several restaurants as well as connected to a shopping mall."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 10,
        "expertise": 0.024164184045018,
        "user_cities_visited": 2,
        "review_days": 0.807776560788608,
        "helpful_class": 2,
        "review_text": "I stayed at the Modern in December 2018 with my son and was underwhelmed. The service was horrible. I booked 2 double beds and upon arrival there was only one bed in the room. My son is 17 so obviously we did not want to sleep in the same bed. After 2 days I thought they would rectify the situation but they didn\u2019t. I then complained to front desk who said it was my fault and there was no record of this and that I should talk to my agent.I said my agent specifically organised this and that the issue was at there end. They said I could pay more and get an upgrade. I said that was outrageous and I needed to speak to the General Manager. The GM wax rude unapologetic and I advised how dreadful their service was. By that night a cot was left in the room.I then complained to my agent in Australia and the customer relations staff. After 3 days I got the room I paid for and no apology or compensation or recognition.The staff are rude, have no manners and no idea about hospitality or customer service.I left some items in the room when I checked out. I went back to the front desk to ask for them after I called ahead. The woman at front desk gave me a snarl when I went up to front desk and told me to queue. I said I didn\u2019t need to check in I was collecting my things. She dumped them on the desk. I asked if I could have a bag and she threw it at me.I have never experienced such rude staff and terrible service. Do not stay here!There are so many hotels in Hawaii that you are spoilt for choice. This hotel is terrible as you pay good money for nothing.We ate in thd hotel bar had to wait a long time. Again service was terrible.The hotelsm itself is neat but the staff go beyond being Unhelpful they leave you feeling awful and insignificant. The absolute oppposite to what you want to feel while on holiday.Modern hotel has no idea and not the place to stay"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "My husband and I were traveling through San Francisco for just one day/night and didn't expect to see much in a short time period. We stayed at the Hotel Drisco Pacific Heights, which is a beautiful neighborhood at the top of the world. It is a classic inn, in an exceptional neighborhood. We walked around for almost two hours admiring the beautiful homes and gardens, walking paths through the area with view miles down to the ocean. The continental breakfast the next morning well exceeded others we'd paid for. The concierge, Shey, was knowledgable of options for dinner restaurants, transportation, area overnight parking and was such a pleasure to work with. We were upgraded to a suite at no extra cost, decorated with calming greens and beige colors and botanical prints, the living room overlooked the city, and a bowl of fresh fruit awaited us including berries, grapes,oranges, strawberries and apples. Shey made a dinner reservation for us at Waterbar Restaurant - seafood and steak and edible gourmet food in a spectacular setting at the foot of the Bay Bridge. We arrived back to fimd cookies with cholocate icing as a night time treat. Wei want to live here forever. Need I even say it- I highly recommend the Hotel Drisco."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 36,
        "expertise": 0.0029559167697460003,
        "user_cities_visited": 25,
        "review_days": 0.35925520262869604,
        "helpful_class": 0,
        "review_text": "We stayed in a serene corner room on the 5th floor. It was very quiet, but then everywhere was quiet that night, inckuding Khao San Road, where no alcohol was being sold. Our room was comfortable, big double bed, TV reception was hopeless, nice bathroom with bath and shower. Lovely breakfast, sitting outside just next to the landing for the ferry boats. It was an interesting experience sitting watching local people and tourists getting on and off. Food was better than the restaurant at night,  but the bacon was not nice. Overall a good stay if a bit pricey, would recommend."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 6,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 21,
        "review_days": 0.24534501642935302,
        "helpful_class": 0,
        "review_text": "Location, location, location! This hotel is perfectly located. It is near a multitude if restaurants, a 7-11, and stores galore! The rooms are very clean, staff is kind, knowledgeable, and eager to help! There is a mini-fridge but no microwave for guest use...anywhere in the entire building. That is not very convenient but this would not deter us from staying again."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 15,
        "expertise": 0.001970334641635,
        "user_cities_visited": 22,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "We just completed a very nice three night stay here. While researching Seattle hotels, I saw that Silver Cloud Inn had a more reasonable rate; free shuttle; free breakfast; and free parking. I estimate that we are probably saving almost $100 a day by not paying for a cab/uber, parking, and breakfast. All of the staff here-front desk personnel and all shuttle drivers-are very helpful, professional, and friendly. We did not have to drive around town at all, because the shuttle took us to the Space Needle, Pike place Market, and Chihuly Museum. The breakfast was above average, with eggs, sausage/bacon, and potatoes, and other offerings. We got a king room with a view. We really enjoyed the activities on the lake, such as seaplanes, sailboats, and rowing. This hotel is easily accessed off I5 North. We would certainly recommend this hotel!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 238,
        "review_days": 0.7672508214676891,
        "helpful_class": 0,
        "review_text": "The only 4-star item is that there is a fire station next door.  The first night, the frequent sirens woke us up a lot, but then we got used to it and weren't bothered by them after that.  If we had been traveling with an infant or child, it might have been more of an issue.  We did not hear a peep from any other guests, which was a nice change from many hotels and resorts."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 3,
        "expertise": 0.0006562251374870001,
        "user_cities_visited": 68,
        "review_days": 0.09200438116100701,
        "helpful_class": 1,
        "review_text": "Small, clean rooms - no AC. Friendly staff. I was very satisfied - would have been a 4 or even a 5.And then I got a call few hours after I left saying \"you didn't leave your parking pass - please come back and return it to us, or we'll charge you.\". We're talking about a plasticized bit of paper here, which I had assumed - to the extent that I thought about (not at all) - was disposable.I said: \"I checked out - I returned my room keys in; I got a printed invoice. Why didn't they ask me for it when I checked out?\". \"Sorry, my colleague lied to me - they said that you just dropped off the keys and left... But we still you to return the parking pass or we will charge you\".Really disappointing. Get organized re parking/check-out please."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.012595837897042002,
        "helpful_class": 0,
        "review_text": "I have stayed here about 3 times in the past and needless to say its always been an excellent stay. Infact everytime we have been lucky and have been upgraded. We stayed here for 5 nights in Dec and I found the staff at the check in desk to not be so friendly as they usually are...The room was extremely hot and the AC was hardly working..we complained and they sent ane engineer to our room while my 1 year old daughter was taking a nap (the day we arrived so we were extremely tired and just wanted to sleep!) We told the engineer the issue in english and you could see he didnt understand, so we asked him in hindi do u understand us and he said no I dont...It was terrible..he spent about an hour fiddling with the Air con above the ceiling making so much noise while my daughter slept..at that point I literally was thinking never am I staying here again! Anyways after fiddling around for over an hour he washed the filter and the AC finally started working...My only advice to the hotel is that rather than send an engineer to the room they should have changed our rooms out of courtesy..its not the type of thing you expect on holiday! other than that the hotel was fine...clean and ok...but I dont know if I would stay here again...I was here for my 30th Birthday but was told because it wasnt actually my birthday on the days I stayed at the hotel (was a week later) they couldnt offer me anything..not great for a loyal family who always stay here..anyhow...I probably will look at other hotels next time.."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 51,
        "expertise": 0.002317113538563,
        "user_cities_visited": 160,
        "review_days": 0.855421686746987,
        "helpful_class": 0,
        "review_text": "We spent 3 nights at the Grand Hyatt and enjoyed every aspect of the hotel.  Luxury lobby with a welcoming feel to it.   All the staff was friendly and informative.  Check in was quick and easy.  Our room was large with an air system that was quiet and changed the temperature to our liking almost instantly.  The king size bed was comfortable and I loved the electrical socket on the bed post for my computer and charging my phone. The bathroom had a large sink with a full counter where I had plenty of room for toothbrush, paste, hairbrush and all the other needs to get ready for the day.  It also had an electrical socket by the sink for  easy use of the hair dryer.  Room service menu was limited and expensive but convenient with quick deliveries.  For my husband and me, there is nothing like having eggs, sausage and coffee in the room before heading out for a long day of sightseeing.  It was well worth the $60.00 for the two of us.The Cabinet Restaurant is another choice for breakfast.  It is on a lower level from the lobby and has a buffet breakfast for $30.00 a person.  It also offers breakfast a-la-carte.  The staff is friendly, the food is delicious and they serve Starbuck\u2019s coffee.If you like Starbuck\u2019s coffee, you will love this hotel.  There is a small Starbucks shop with a few tables for a quick breakfast or afternoon snack.  Of course, you can always pick up a coffee for take-out on your way to sightseeing.  All the hotel restaurants \u2013 including room service \u2013 serve Starbuck\u2019s coffee.The first night, being exhausted, we decided to get a bite to eat at the hotel\u2019s \u201cCure Bar & Bistro\u201d.  It was a comfortable restaurant, and even though it was crowded, we had a relaxing quiet dinner.  Since it was a Friday night, the bar and most tables were full, but we were still able to have a conversation without having to yell or ask, \u201cwhat did you say?\u201d My spouse had a hamburger & fries, I had a large flatbread with mushrooms & cheese, we both had 2 cocktails - with tax it came to $97.00.  Coming from NYC this was about average.Our first day of sightseeing we were pleasantly surprised with the convenience of the Metro.  There is an indoor path from the hotel lobby to the train.  Within a couple of minutes walking, we arrived at the Metro machines to buy our tickets.  Another pleasant surprise was the Metro person there to help us. She not only helped us on how to purchase our tickets but suggested the amount we should pay, as well as, explain how to find the train to the Capitol.  Just a few stops and we were there.The Grand Hyatt Hotel is in a great location.  It is about a half mile to the White House, in a safe clean neighborhood.  There are numerous restaurants less than a mile from the hotel and, also Chinatown.  We did take an Uber to the monuments and that was around $10.  This was more convenient than trying to figure out how to use mass transit to that area.  It is only 1 mile to the Washington Monument, but we were planning to do a lot of walking once we arrived there.  We decided to save our energy for walking all around to the other memorials.Beautiful clean hotel, in a great location, delicious food, that offers valet or public parking and very friendly staff.  Definitely - a hotel for all."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 2,
        "expertise": 0.000429095099733,
        "user_cities_visited": 4,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Don't rent a car.  Use public transportation and ride share.  This location is great.  We ate at the Hotel and the food and beverages were great.  I loved the view from our room - we had a great view of the lake & city."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9989047097480831,
        "helpful_class": 2,
        "review_text": "The best part of out couples vacation was he Grand Canyon Tour. We also took a Red Rock Desert Tour. Our guides on both tours were wonderful. We rode on the High Roller. Somewhat like a ferris wheel only you ride in a bubble instead of seats with a bar across. You can see forever up there 550 feet into the air. It goes so slow you can get up and walk around in it. The floor of the bubble is about 10 feet across. You can also go on it at night when they have a bar and drinks. We went to the Beatles Love show and we were thrilled beyond compare. Costumes and performance was thrilling. We saw the famous fountains in front of the famous Bilagio Hotel. They dance to music. We had a suite at the Cosmopolitan HOtel. A balcony facing the Las Vegas Strip. What a view. And furniture on the balcony to sit and relax. All the lights at night and also airplanes coming and going at the airport can be seen from the balcony. Shop,stores,restaurants of all kinds. If you do not want to spend a lot on food there are places like McDonalds mixed in with all the other restaurants. In the Cosmopolitan there are restaurants do you do not need to search the streets to eat. A real nice buffet there and of course a casino in nearly every hotel you care to walk into. I thought we would be out of place with our no fuss comfortable country clothing but not to fear,everyone is dressed comfortable. Wear comfortable shoes,sneakers etc. You will do alot of walking. Not to worry about crossing streets. There are escalators taking you to bridges you walk across to get to the other side of the street and escalators to take you back down on the other side. There is much more to Las Vegas than just the Strip. Explore and have fun!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 373,
        "expertise": 0.048832347739994,
        "user_cities_visited": 11,
        "review_days": 0.8734939759036141,
        "helpful_class": 2,
        "review_text": "Shanghai Mansion Bangkok is such a different hotel experience you have to live it to understand it!Located in the middle of China Town, Bangkok, you can feel the energy even before you check-in.In a small reception area check-in was very friendly & prompt.I was brought directly to my room. The rooms transport you back to the 1960s and this is such a beautiful and colourful hotel and so too was the room. It had a great bed, plenty of room, excellent air-con and a really good shower and bath, so everything is perfect for a relaxing stay.The bar Shanghai Terrace is a great place to people watch and has live music every evening and The Red Rose Restaurant serves a great selection of dishes and is very well priced.When you explore this hotel you feel like you are walking around an old-world shopping mall and this is exactly what this building was before it was converted into this ultra-fashionable boutique hotel.It also has a great spa called \u201cBurasari spa\u201d and I highly recommend spending an hour here as the facilities and treatment were top class.If you are looking for a hotel experience that is different and full of energy then Shanghai Mansion Bangkok is for you. I look forward to returning again soon."
    },
    {
        "user_review_posted": 274,
        "user_total_helpful_votes": 95,
        "expertise": 0.001572931088221,
        "user_cities_visited": 164,
        "review_days": 0.32037239868565104,
        "helpful_class": 1,
        "review_text": "We did a split visit to Vegas, an overnight then back a week later for two nights and this is when we stayed at the Jockey Club. The location is great, you can self park for free in the Cosmopolitan garage on deck B3, the suites are large and clean and we got a great price on the stay too. I would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6155531215772181,
        "helpful_class": 0,
        "review_text": "This is a very practical hotel, no frills, with good location. Staff checks you in efficiently and offers early check in when they have rooms available. It's right on Clay Street, opposite my office thus offering the convenience."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 9,
        "expertise": 0.001450166296243,
        "user_cities_visited": 10,
        "review_days": 0.34775465498357,
        "helpful_class": 1,
        "review_text": "We stayed at the Palms a few years ago and it was great. The room was beautiful, we were comped tickets to the Ghost Bar on top, with amazing views, etc. This time, it was a very different story. The room was ok, but looking worn, they charged a \"resort fee\" which we didn't pay before and when I went to use the Jacuzzi tub it didn't work. When I spoke to management the next day they removed the resort fee, so that was good, but I would have rather had my bubble bath :)  We will stay somewhere else next time."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 9,
        "expertise": 0.000561878814113,
        "user_cities_visited": 23,
        "review_days": 0.40690032858707503,
        "helpful_class": 0,
        "review_text": "The seminar was so so with the content but what I was impressed was the atmosphere in the hotel and the lunch buffet which was great. The food was fantastic even some of them was too sweet to be a lunch.^^"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.579956188389923,
        "helpful_class": 0,
        "review_text": "Well overall this is a great location and very nice luxuries rooms.   We were on a company gift stay for leisure.Rooms and bed was great.  Bathroon spacious.   Just had problem with shower drain which could happen.Staff very friendly but have to be clear with what you want and double check the bill because the staff seems to overlook things and you will get overcharged.  Had several instances of this. They will correct it but you need to catch it yourself so beware.Was disappointed that hot tubs both men and women out of order. But pool , gym and locker room amenities very good."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 2,
        "review_days": 0.099123767798466,
        "helpful_class": 2,
        "review_text": "We traveled to DC with our family of four and needed a hotel with a kitchenette in order to prepare simple meals for our child with dietary issues/medical condition that makes it difficult to eat out. I called ahead of time to make sure that the room we reserved had a kitchenette and was stocked with cookware and utensils. Check-in was easy. Staff was nice. We were told there was a complimentary breakfast served in the lobby area each morning. The entry door to our room was stuck upon arrival.. like it had just been painted. It took my husband several pushes before he finally got it open and it was like this the entire time we were there. Neither me or my kids could open the door on our own. Our room was adequately sized, but dimly lit. It had clearly been recently updated and appeared to be cheaply done. The frosted bathroom door squeaked obnoxiously EVERY TIME it was opened or closed (it sounded like feedback from a sound system -- it was LOUD!). The kitchen was dimly lit and the only items provided were two plates, two forks, two knives and a fry pan. I called down and asked for a pot to make pasta and/or a colander and was told that there were none available (we went out and purchased one of each at a local store, along with paper plates, cups, utensils and napkins). We have stayed at countless hotels with kitchenettes/kitchens and simple cookware has ALWAYS been provided. I wish they had told me, when I had called, that the cookware was limited. As for the TV, there are no movies, no On-Demand, just basic cable -- but the cable went out several times a day (tv turned to static and the front desk told us a variety of things -- \"it's because of the weather\", \"we've called Comcast\", \"let it rest for a few minutes\"). Thankfully we only wanted the tv on after long days of exploring the city and our kids were happy to play on electronics or read books instead, but still. The shower looks cool but, as another reviewer mentioned, leaves a massive pool of water on the bathroom floor. The toiletries and Kleenexes were not replenished, even when I asked the front desk to do so. There's no restaurant or room service available. Our room faced the back alley that was so overflowing with trash that the smell wafted up to our fourth floor room even with the windows shut. At various times there was loud construction going on, a dumpster being dumped in the alley at 7:30AM, a testing of the fire alarm system and there were window washers outside our window (unannounced bright and early in the AM). The complimentary breakfast was hardly worth the visit (very budget). The staff was friendly and the beds were very comfortable, but those two pros absolutely did not make up for the ridiculously long list of cons. Within 4 hours of checking-in we were searching for another hotel, but couldn't find one on such short notice. I hate to leave negative reviews, but hopefully someone will benefit from it and book elsewhere."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.378422782037239,
        "helpful_class": 1,
        "review_text": "In a hotel like this I expect to be greeted or at least acknowledged when I pass someone who is the valet, door holder or one of the 3 people behind the desk.  Out of the 3 nights we stayed there no one ever said \"hello\", \"welcome back\", etc.  Petty maybe.  My biggest thing was I could tell our sheets were never changed.  It was apparent because the top sheet had a stain and the fitted sheet had a huge rip.  Finally on the last night I requested new sheets.  I checked and never got them because the stain and huge hole was still there.  Because the maid never replaced our dirty cups (just took them) I requested those as well and nope never got any.  The maid put my makeup bag upside down (was unzipped so things got scattered).  I doubt the maid was in our room for 10 mins.  I will say that the room service food we ordered was good but pricey.  Oh yea, for a hotel as nice as this I don't think there should be a tear in the wallpaper where it sticks out from the wall.  We were very disappointed especially for the price we paid.  Don't pay extra for the city view--we did and it is not worth it.  I also requested a robe and it was so stiff and old looking it was so uncomfortable to wear."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 22,
        "review_days": 0.31544359255202603,
        "helpful_class": 1,
        "review_text": "we stayed at centara watergate for two nights. we arrived by plane and i contacted the staff before if it was possible to checkin earlier because we knew we would be very exhausted from the flight.they told me they would make a note but they couldn't promise anything because they don't know when guests will checkout. we were very lucky and once we arrived, a room was already prepared for us! they welcomed us with iced tea and a fresh cold towel :)from the first moment on we felt very happy. the rooms were incredibly beautiful and the all-you-can-eat breakfast was delicious!we left early to the airport, they called a cab for us and they prepared a breakfast-package for us :)all in all, i would always stay in centara watergate pavillion!!!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 5,
        "expertise": 0.0010455909164940002,
        "user_cities_visited": 14,
        "review_days": 0.24698795180722802,
        "helpful_class": 0,
        "review_text": "Good location in the lively district of Sukhumvit. Ideal for Skytrain, Metro and River Bus to visit all areas of Bangkok. Very helpful staff with good advice about getting about and what to see. Great buffet breakfast and nice rooftop pool and baer to cool off. Try Soi 11 for an alternative to Khoi San Rd with good bars and food. Hotel has free tuk tuk to Metro/skytrain."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 21,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 19,
        "review_days": 0.7245345016429351,
        "helpful_class": 1,
        "review_text": "Went for the buffet with family. So much variety of entree, sides, breads, salads, fruits and desserts. I at least could eat enough to sample everything.  Had egg-drop soup, turkey, roast pork, awesome corn, baked sweet potato and so much desserts left totally stuffed. Priced well too"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 2,
        "review_days": 0.152792990142387,
        "helpful_class": 1,
        "review_text": "I am usually reluctant to leave negative reviews, but this hotel was terrible.The receptionist I dealt with was incredibly rude, responding to my questions about the hotel and check out dismissively, with disrespect and sarcasm. This woman should NOT be working in the service industry if this is how she treats guests. Reluctant to leave a bad review online without complaining first at the hotel, I asked to speak with the manager, who was equally rude and unprofessional.Although I dealt with other receptionists, security and cleaning staff who were perfectly lovely, my experience was totally uncomfortable after dealing with the two nasty staff, and I decided to check out early.Other things to note: upon arrival I was required to give a 1000 baht deposit for the key - which I was not notified of ahead of time - and they refused all other forms of payment making it truly inconvenient when budgeting for short trip.The photos of the room are totally misleading. My room was drab, missing bedding, and there was barely enough space in the room for the bed (not like the pictures...).The pool hours are 8am-6pm, majorly limiting your ability to enjoy the one good thing this hotel has to offer!!Many other better hotels in the neighborhood and other parts of the city."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "Got the room last minute, prices were unbeatable! Super comfy bed and pillows, and the staff was incredible! Get a Roccos pizza and share with them! Rooftop access made our late night bottle of wine very romantic and we will be back"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 129,
        "review_days": 0.6845564074479731,
        "helpful_class": 0,
        "review_text": "Inside has a very fun bar and dancing dealers after 19:00 pm. Gambling is done at your own risk. I have not stayed at the Hotel. However the location, the girls, the drink service...especially Bartender Valeria, the best in Vegas, and I have been around."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay. Rooms were very nice and the staff was great! Raymond greeted  us at the hotel and made us feel at home. Every time we saw him he greeted us by name. Even our dog Marv. Thanks"
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 71,
        "expertise": 0.002057574615705,
        "user_cities_visited": 117,
        "review_days": 0.083789704271631,
        "helpful_class": 1,
        "review_text": "After management read my concerns from my previous review I must say they went out of their way to make it right. I thank them for paying attention! I deleted that review (although it wasn't terrible really) and now post this one.All staff were very attentive and very accommodating. From Lissie and Stephanie at the front desk, to Yeison with our bags always saying good morning, to the delicious jerk wings and amazing bartenders (can't remember the two guys names but he made us cucumber lime drinks all weekend!) to the lady that cleaned our rooms. Everything was great and we were happy we didn't let the jackhammering at the pool get to us too much to have left. And yes it stops on weekend!! Great location, away from the riff raff but close enough to enjoy all of south beach.Thank you Lian and Patrick for making our last afternoon at the pool so enjoyable. The truffle fries and chicken quesadillas are amazing!Thanks and we will be back after the renovations for sure."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 73,
        "expertise": 0.0024956026766880003,
        "user_cities_visited": 86,
        "review_days": 0.06352683461117101,
        "helpful_class": 1,
        "review_text": "Arriving in at an unhealthy hour of the morning, we were saved by Mai offering us a hospitality suite. As weary travellers this put us in a wonderful mind set for the rest of our stay and she was just delightful to deal with. Room with an ocean view was lovely and a great little kitchenette which although we did not get an opportunityto take advantage of, was an excellent addition for future reference.Enjoyed being able to head to the Ocean View lounge for cocktails and great wings and nibbles and all just a few floors away.The couples massage is a fabulous way to end the stay albeit a little indulgent.Oh and as a point of interest, The Trump has the best robes on the planet and if they weren't so heavy would have definitely bought a couple to bring home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.928258488499452,
        "helpful_class": 2,
        "review_text": "First visit since renovation, first impression of reception was that of a 3 star hotel, no luxury at all. Rooms are nice and very clean. Previously members of staff made you feel like royalty, they would always greet you with a smile and would do anything asked for, not anymore (very few exceptions). No longer the hotel we knew and loved"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 30,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 108,
        "review_days": 0.5930996714129241,
        "helpful_class": 0,
        "review_text": "Stayed for a week at this nice, smaller hotel. Staff at the reception and entrance were always great and helpful. Had a suite room which was large and convenient with a mini kitchen. Windows to the front and back of the building, so I could let the early summer breeze flow through the rooms. Will definitely stay here again (tried a few times, but it was always booked out when I visited DC since)."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 40,
        "expertise": 0.004869050549288,
        "user_cities_visited": 153,
        "review_days": 0.3105147864184,
        "helpful_class": 1,
        "review_text": "We had never stayed at the Chancellor, but my brother booked 5 rooms for a family function.  The hotel is said to be the oldest in San Francisco, but I have no way of really knowing.  What I do know is that even if it is, we had a very good stay there, feeling like we were not at a cookie cutter hotel,.  My wife and I were in room 1102, with a view (and the noise) of Powell Street.  Noise was not a problem after walking throughout the City during each day.The Chancellor had bathtubs that are truly a throwback to the days when people did take steep in luxurious baths, but they are the tallest tubs I've ever seen.The very best thing about the Chancellor is the Staff, from the front desk to the bar to the breakfast room everyone was superb! Of particular mention is the concierge, Edith, who knows everything about the City, and is willing to share it.  With an old hotel, there are bound to be a few anomalies, such as a toilet that sits at an angle, but a small price to pay for good old charm.  I'm sure we have found our place when visiting San Francisco. Oh, and they have a selection of pillows types (about ten) if you want to be adventurous."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 5,
        "review_days": 0.026834611171960003,
        "helpful_class": 0,
        "review_text": "I stayed at the Radisson for a sort-of business trip in January 2015 and it was a mostly pleasurable experience, but tainted by a few mildly disconcerting experiences.When I arrived, the check-in chap was pleasant and happened to have originated from Milwaukee (the town I'd just come from).  We had some decent banter about the plight of the Green Bay Packers who'd just had their \"butts whooped\" (as they say in the Midwest) by the Seattle Seagulls.The room was lovely (albeit a bit on the small side and with a view overlooking a terrifyingly large appartment block).  However, it was at this point that things started going a little \"pear-shaped\".Firstly, I made the monumental error of opening the mini-bar and fingering most of the products on offer in the fridge.  Foolishly I hadn't read the hotel's counsel that the mini-bar had electronic motion sensors that could detect fingering.  Alarmed by this, I called for help....fortunately I hadn't triggered any sensors, but it was a close miss given that some of the miniature bottles of liquor were retailing for the best part of $15 a pop.My second gripe with the hotel came later in the evening when I invited a couple of friends over for a beverage at the bar (a lovely, upmarket sort of place you'd perhaps take a young lady whilst in the first flushes of courtship). I ordered a double Laphroaig (no ice) and my acquintances followed suit.  The waitress disappeared off for a few minutes after checking our IDs and then came back to ask if we could show our passports (rather than just our driving licenses).  Apparently, the policy of the establishment is that driving licenses are only acceptable if one is of American birth.  This seemed unreasonable for a number reasons - firstly, we were all clearly of drinking age.  Secondly, it's somewhat discriminating against non-U.S. citizens. Anyway, we called it a night.  I was tempted to take a scotch from the mini-bar, but unfortunately it would have set me back $15 and I didn't have that sort of money to splash around willy-nilly. I couldn't have even fingered the bottle, without setting the sensors off.The final straw came when I prepared to leave the hotel.  I came back 15 mins before my parking was due to expire and found that the machine wouldn't read my ticket.  Anyway, to cut a long-story short, it all culminated with me in a sub-terranean dungeon type of room being berated by a woman half my age who had clearly lacked human company in a while.  In the end, I had to pay an extra 20 bucks for parking, because their machine wouldn't work and in the 15 minutes I spent trying to help her understand my situation, I'd incurred extra parking charges.  It's not very chivalrous in the UK to \"kick off\" in such a situation, but I was, quite frankly, thoroughly hacked off by this experience.  I should add that my parking fee for just over two nights was just shy of $120.  I could have had ten miniature bottles of Laphroaig from the mini-bar for that sort of bunce."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "We were looking forward to our stay at the four seasons in New York.We were there to celebrate our anniversary in addition I've been going through some medical challenges so this was going tobe a lovely retreat of the weekend. It was completely ruined by the hardness of their mattresses. The staff did try to help but we later found out as we were checking out that they could've changed out the mattress though there seems to be a serious lack of communication  between the different teams at the four seasons New York .  We have stayed at other four seasons and never had this issue ."
    },
    {
        "user_review_posted": 470,
        "user_total_helpful_votes": 136,
        "expertise": 0.0012944847063460002,
        "user_cities_visited": 131,
        "review_days": 0.21193866374589201,
        "helpful_class": 0,
        "review_text": "Been to this hotel many times and I really think it gets better each time. The people are genuinely friendly and helpful. The rooms are big, comfortable and clean. Location is great to the convention Center of Union Square and BART. I really like the way they handle the top-tier Marriott customers with a spacious and recently renewed Concierge Lounge that has a GREAT full breakfast (other Marriott's take note!), snacks and desserts. The Starbucks in the lobby is gone (there are two across the street so don't panic) and replaced with an expensive, but very convenient Grab and Go style place. Hertz rental on location is a plus.  Visit the bar on the roof for excellent views."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 34,
        "review_days": 0.207557502738225,
        "helpful_class": 0,
        "review_text": "this is my 7th trip to Waikiki and the PK didn't disappoint, location is the best, we had a room overlooking the pool, its great for an afternoon drink and just to chill and people watch..... from the time of checking in Darlette made sure all our needs were met, she is a great asset to the PK, even delivering a welcoming basket to our room.Belinda from housekeeping is awesome, so is Sheryn at reception.... the beds are comfy, the rooms are clean and all services are second to none.... if your looking for a great stay in Waikiki you cant go past the Sheraton Princess Kaiulani...."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 59,
        "expertise": 0.0021629895843730002,
        "user_cities_visited": 62,
        "review_days": 0.492880613362541,
        "helpful_class": 1,
        "review_text": "Exceptional service from the hotel staff. Very clean rooms and spectacular views of Waikiki. A little bit of a challenge to find the place since there are several Astons in the area and Waikiki traffic isn't fun. However, very close to the beach, easy walk across the street."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.8608981380065711,
        "helpful_class": 2,
        "review_text": "I booked this hotel with Agoda from 11 - 14 April 2019. No deny location is good. Check in experience was usual and first entry into the room, we felt comfortable. What horrified us was waking up the 2nd day with hundreds of bites on us caused by the bed bugs. Bed bugs & blood stains can be seen on the mattress. We packed our stuff immediately and request for change of room. Knowing bed bug can be spread & infested easily. After changing of new room, we checked the bed just to be sure its clear from bed bugs. To our surprise, a bed bug egg was found on the bed. Initially we doubted it but after searching for bed bug image on google. We are 100% sure its the bug egg.We decided to check out of the hotel and requested for a full refund. However, staff said full refund Is not possible after discussion over the phone with her manager. She start to become very defensive & angsty. She even try to say is us who bring in the bed bugs as this incident have never happen before. Considering that she is not able to make any decision and our other 2 friends is staying the same hotel too. We decided to endure 1 more night till the manager comes in the next morning. The 3rd room was given to us. We did the same thing, checking thru the bed just to make sure no bed bugs infested. We did see some stains on the bed so the staff went ahead to change everything for us. Again, bed bug was found crawling from the new set of covers the staff brought in from the housekeeping room and after having to see it for herself. Her attitude towards us change and even bought snake powder for us to ease the itch.After so many series of witnessing bed bugs in 3 rooms, my friend decided to check hers as well and no longer surprise about it, bed bug was seen in her room too. We called lobby again and 2 man came up took the bug away and no further assistance was given to us. All of us decided to checked out that very night and book a new hotel nearby. Then come back the next morning to speak to the manager. After we packed our stuff, reached the lobby, there was no staff to assist us with the check out. We approach the security and was told to just leave without check out. We felt so unwanted and as if it was us who is trying to make things difficult for them.Bed bug is not something to be taken lightly. If you are unlucky enough to bring 1 female bed bug home, your entire house can be infested. Me and my partner suffered not just physically (itch, redness and swelling) but mentally too. With bites so visible on all our limbs, people were talking about us as we walked on the streets of Bangkok as if we have disease. Not only this, but the fear of having bed bugs stick to our clothes and luggage. After changing to new hotel, we soaked our pyjamas that we wore the night we were bitten in hot water and yes, 1 bed bug was found in the plastic. We have pets at home which can be very troublesome if there are infested by it. Its almost a week and the bites are still not healed yet and it still itch despite having medication.We booked this hotel because of the good review and with so many series of unpleasant encounter, I start to wonder is it just us being unlucky. The next morning we went back to speak to the manager, Miss bella. She is so much professional comparing to the night shift staff. She bought us medication from the local pharmacy and speak to us nicely. The hotel wanted to bring us to the local hospital but we have our own preference back in our country. Therefore, a transportation to the hotel was arranged instead. Miss Bella personally came down to our new hotel to sent us off. She did a wonderful service recovery which make us feel less upset.Even though the hotel decided to give us full refunds for both room but I feel this review is necessary because cleanliness is the key thing to a hotel which obviously is lacking. With 4 rooms infested, it can also means the whole hotel could be infested. My friend left something in her room after we checked out. So she head back to the hotel, into the room she stayed and to her surprise, the room was already done up nicely waiting for new guest to check in. Given this situation to other hotel, room should be close for a thorough cleaning by the pest control company. Therefore, this review is necessary.Side note: One thing we find out from google is that alcohol keeps bed bug away, Thats why my friends were not bitten and also maybe thats why no review about bed bug in this hotel too. Both me n my partner are unlucky because we both don't drink thats why was bitten so badly.Room seen with bugs are, 301, 302, 404 and 702."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6292442497261771,
        "helpful_class": 0,
        "review_text": "Excellent room.  Concierge service from Alex was very helpful    Executive lounge also great.  Highly recommend the hotel.  Room was very modern,  stylish and comfortable.  Hotel is very close to Sky train station."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 35,
        "expertise": 0.002217355225748,
        "user_cities_visited": 46,
        "review_days": 0.597480832420591,
        "helpful_class": 1,
        "review_text": "We stayed at the Hotel Zeppelin for 3 nights in October. The hotel\u2019s well located close to Union Square, about a 25min taxi ride from San Francisco airport. We were warmly welcomed upon our arrival by Jesse who checked us into our room and told us all about the amenities available. We stayed in room 214 - it was modern and pretty spacious with a good size bathroom. There was a Nespresso machine too which was a welcome bonus! The only downsides were the view out the window and the lighting - it was quite dark, but I guess that adds to the ambiance. We enjoyed drinks in the bar area too which was really nice and had a friendly vibe, and we also used the fitness centre. It was quite small but had adequate facilities for a work out. We didn\u2019t eat at the hotel so can\u2019t comment on the food. Overall we enjoyed our stay at Hotel Zeppelin and we\u2019d stay here again when visiting San Francisco."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 30,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 44,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "The La Luna is perfectly located for a visit to SF and is a great value.  The room was clean, nicely decorated and well maintained.  Even had a small refer and a microwave.  Parking is on-site and free, not the norm in SF.  Although right on Lombard it was quiet and the bed was great.  Vanity area is separate from head/shower which pleased my wife as no foggy mirror.  Staying there again this week."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 77,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "Perfectly sized smaller hotel than the skyscrapers around and close to both skytrain and sukhumvit train lines.  Friendly staff with an excellent breakfast buffet.  the hotel was undergoing some renovations so additional amenitites such as longer happy hours, free chilled water and afternoon coconut icecreams were provided but the renovations never bothered us at all and were almost finished when we left.  I loved that it was a smaller hotel but pool and gym size were perfect.  Great street food available all around and a money changer at the front door. Luxury hotel feel in the twin room we had  (albeit a little small).  This is definitely my go to hotel now..."
    },
    {
        "user_review_posted": 486,
        "user_total_helpful_votes": 117,
        "expertise": 0.001058434579343,
        "user_cities_visited": 183,
        "review_days": 0.7546549835706461,
        "helpful_class": 1,
        "review_text": "The Hay-Adams has the kind of service that a traveler would expect from high-end Washington DC establishments.  Post or Times on the doorstep in the morning.  Turn-down service.  A small card in the room describing the events and weather for the next day.  It is more than expensive and definitely over-the-top, but quite tasty.  Beds are beyond comfortable."
    },
    {
        "user_review_posted": 2435,
        "user_total_helpful_votes": 2109,
        "expertise": 0.004094586808607001,
        "user_cities_visited": 1101,
        "review_days": 0.48192771084337305,
        "helpful_class": 0,
        "review_text": "This was our second stay, on Mar 06, at the JW Marriott on Mason Street in San Francisco. Our first, being just three months before.The hotel is well located, and while not \u201cin the heart of Union Square,\u201d is very close by \u2013 a very easy walk to many of the attractions there.Once again, I was checking in solo, as we had dropped my wife off at her corporate office. Unlike our previous visit, it was not pouring rain!For some odd reason, the reservations agent did not have my Marriott Platinum Elite status, and not even my Marriott number. I am unsure how this happened, as I booked via the Marriott Website, and was signed in with my account. This was very odd.Unlike the previous stay, where we had room 2016 w/ large arched windows and a view toward the Ocean, we were in room 1022, which looks out onto other buildings. We did have access to the very nice Executive Lounge. Still, the room was adequately spacious, and the King bed comfortable. This room differed from 2016 in the bathroom area, in that it had a glass block wall, across from the shower. I can only assume that there is lighting behind the glass blocks, as we were not on the end of the building, so no natural light should have filtered in. I worried that this would be an issue, as I never found a switch to turn that light off, but the door was able to be closed enough, that the light did not make it to the bedroom. The shower was identical to the higher room, in that it was small, with dark stone.I saw an architectural rendering on the room refurbishment, and it looked like the dark stone will be gone, and some major changes will be in the offering. Unfortunately, no one had a schedule for those renovations.Again, the staff was very good, and accommodating. I will take responsibility for the Marriott number issue, and that was as close to a glitch, as we encountered.Very nice hotel, and a nice room, though with an obscured view."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 33,
        "expertise": 0.001997711922971,
        "user_cities_visited": 24,
        "review_days": 0.8773274917853231,
        "helpful_class": 2,
        "review_text": "If you want a clean , extremely well located hotel that doesn\u2019t cost an arm and a leg then this is it . No resort fees mean there are no nasty surprises at the end of your stay which in Vegas is a giant plus. The rooms are well away from the casino floor and we heard zero sounds from it . Towels were changed daily and the cleaners actually cleaned your room and didn\u2019t just move things around. The room has everything you need so all in all a little gem of a hotel that could teach it\u2019s bigger more prestigious neighbours a thing or two."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 14,
        "expertise": 0.003126264298061,
        "user_cities_visited": 64,
        "review_days": 0.017524644030668002,
        "helpful_class": 1,
        "review_text": "This hotel has been on my bucket list for many years. From the moment we arrived and given a lei greeting we felt very special. The property is beautifully updated elegant old world calm. Every detail attended to. Reception was easy AND they took our bags to our room. The room was roomy, clean and quiet. Restaurant and bar service was excellent, food was beautifully served and tasty. Defiantly book the Monday luau. The concierge service is very helpful. This was not an inexpensive stay so plan for that. But then, nothing in Waikiki is inexpensive"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 22,
        "expertise": 0.0035726923033020004,
        "user_cities_visited": 281,
        "review_days": 0.031763417305585004,
        "helpful_class": 1,
        "review_text": "Writing this review while still at the hotel which is something I never do. This is an amazing hotel in what has to be the best location in downtown Chicago. It's at the very top of the Loop, just north of Millennium Park (think Cloudgate \"The Bean\" sculpture), it's easy to walk to restaurants in the theater area but also to catch an Uber to go uptown for shows there.Only three years old, the hotel is in a unique building that is a piece of art in and of itself. The lobby is beautiful with a literal Wall of Fire which feels pretty good when it's a balmy 10 degrees outside. Lobby bar/restaurant very trendy, and although I only had drinks while watching a BBall game, the food and service looked to be great.The rooms are outstanding. Large and comfortable with all of the amenities. Beautiful yet compact bath with a rain shower. Get a room with a balcony that overlooks the city.Added bonus is a CVS on the bottom floor frontside of the same building."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 9,
        "review_days": 0.18838992332968202,
        "helpful_class": 1,
        "review_text": "The staff here are fantastic. Friendly, helpful and actually remembered us when we came here a second time towards the end of our holiday in Thailand.Olivier and Wilson I particular stood out. Always ready to help, always smiling... And were a huge reason as to why we came back in the first place.Rooms were clean and well presented on both occasions, and the hotel is situated near bars, pubs and restaurants. You're close to convenience stores, pharmacies, the train station, and Nana's if you're looking for the... Uhh... Bangkok night life and go go bars.Will definitely consider coming back here next year.Special thanks to Wilson for making me comfortable whilst we checked in, as I was injured with a bad knee and elbow."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 3,
        "review_days": 0.048192771084337005,
        "helpful_class": 2,
        "review_text": "We had read several reviews about the Outrigger Reef before our trip but decided to keep an open mind and decide for ourselves before we passed judgement on this resort.We planned a week long stay during our daughter's Spring Break the last full week in March.We were completely delighted with every aspect of the entire Resort.We arrived on March 21st at 6:30am and never dreamed or expected to be checked into a room at that time of the day.  We were very early, but were given a temporary room to change and cleanup in after our nine hour flight.  We ate a wonderful breakfast at the grill next to the pool and before we could even pay our check we were told that our room was ready.  To our surprise we had been upgraded to a one bedroom suite.  Having brought our seventeen your old daughter and her boyfriend, the extra room was greatly appreciated.Even without a ocean view, the 14th floor city view was spectacular.  The room had ample room with everything we could need. Our housekeeper, Dena was able to cater to our every need.  She always had a huge smile on her face and a friendly hello.  As a matter of fact, every person we had contact with was friendly and attentive.  Check-in was quick, the valet service was efficient, the pool always had plenty of towels and the attendant was helpful with moving loungers out of a light rain and back into the sun when needed.  All of the food venue servers were friendly and attentive.  Shopping onsite was reasonable.  I was able to purchase some basic food items for our teenagers at a reasonable price as well as a few gifts for family members and myself.We took part in the Tuesday Vow Renewal Service and were thrilled with the event.  This made our stay even more special. After 23 years of marriage, it turned our trip into a Second Honeymoon!This being our first trip to Hawaii, we didn't know what to expect.  All of our expectations were meet and exceeded.We now know that we will certainly be back and will make the Outrigger Reef a part of any future plans to return to The Islands.Mahalo!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "Breakfast very good can't get a better hotel buffet than the Embassy Suites. Dinner reception mostly bar type food like chips and some vegetables,dont expect a meal.Liquor or but bottom shelf beer and liquor."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6221248630887181,
        "helpful_class": 1,
        "review_text": "From the service of when you just enter to the front lobby service to the concierge to the room and the amazing amazing staff, this hotel is just absolutely great!!! The breakfast buffet was one of my favorites for the entire trip to Thailand, everything was so delicious and amazing and so many options!! The views form this hotel are so beautiful!!!! Even the gym facilities are soooo amazing. I truly miss this hotel so much! Not a single thing needs to be worked on (except maybe the outside traffic of how to enter the hotels grounds but thats not the hotels fault) It is truly a amazing hotel and stay and staff and allocation was great too!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 39,
        "expertise": 0.015668101070285,
        "user_cities_visited": 17,
        "review_days": 0.094742606790799,
        "helpful_class": 0,
        "review_text": "Vive was very convenient to beach & activities.Beach chairs,towels & mats available for useStaff very helpful.Room a little small but very clean and comfortable.Very nice reception area with coffee & lemon  water at all times"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6193866374589261,
        "helpful_class": 0,
        "review_text": "Compared to the cost of other hotels in the area this one was great,  and conveniently located near the Castro district. Was also nice to have free parking but make sure you take everything out of your car and keep it secure in your room as the local homeless sometimes like to break into things"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 13,
        "review_days": 0.24753559693318702,
        "helpful_class": 1,
        "review_text": "Hotels around Union Square in San Francisco run the gamut from very scary expensive to just downright scary.  It can be challenging to stay somewhere in San Francisco for under $200.00.  I go three or four times a year and like the Union Square district as it\u2019s near the BART, SF\u2019s underground train and bus lines.  Also, I can take a cab almost anywhere for under $20.00 as it\u2019s so centrally located.So, there may be better, cheaper hotels in other districts of San Francisco.  But near Union Square there is also every kind of restaurant you like just a short walk away, and many are very good, which is why the King George is a good choice when in San Francisco.The rooms are small, as in most SF hotels in the area, but clean and well maintained.  But, the biggest draw is the staff, who are all very friendly.  The front desk people are helpful, full of advise for the asking, and pleasant to talk to.  My wife likes to shower twice a day and there is no problem asking for extra towels.Should you choose to use their valet parking it will cost you $49.00, which is a bit high, as other hotels charge $30 to $40.  There is free coffee in the morning, but nothing else.  In most hotels there are pastries of some sort and some hotels actually put out a nice little spread.  But, this doesn\u2019t bother me at all; I always go out for a full breakfast as there are many nice places nearby."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 8,
        "expertise": 0.002663892435491,
        "user_cities_visited": 9,
        "review_days": 0.11391018619934201,
        "helpful_class": 1,
        "review_text": "San Francisco is notoriously expensive so The Mosser is a good option within this price range. Rooms are spotless but very small, and the twin beds were a challenge for myself and my travel buddy as we are both tall (6'1 and 5'11 respectively). Also windows only have blinds so hallway and street lights leech in. Staff were friendly and helpful. Good wifi. Location is good, felt safe and is close to Union Square, Westfield and the F line to take you to The Ferry Building & Fisherman's Wharf. The Mosser is not in The Tenderloin, unlike other hotels in this price range who get a bit creative when describing their location."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 15,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 18,
        "review_days": 0.09309967141292401,
        "helpful_class": 0,
        "review_text": "Nice hotel, a bit far for walking to dowdtown. Expensive to get there by cable car since you need to pay for two sections. Close to japantown which is very interesting. Not far from Chinatown. Breakfast not suitable for gluten free diet.vegetr. Supermarket near"
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 97,
        "expertise": 0.0030932377364490003,
        "user_cities_visited": 152,
        "review_days": 0.9260679079956181,
        "helpful_class": 0,
        "review_text": "We stayed here for sentimental reasons and because it is still a great location, but wow the extra costs like parking add up.  We were only here three nights so took a deep breath and enjoyed ourselves.  Liked being able to drive up to parking in our own tower (you could skip the lobby trek).  We had a room with partial ocean view, but it really was a full view out over the beach and was part of what made the added expense worth it.The other bonus was really special.  We arrived from Ontario on July 3 and were still fighting jetlag on the 4th.  We wanted to see the fireworks, but as evening approached and they were calling for 10s of thousands of people, our interest was diminishing.  Earlier in the day, I had noticed daylight at the end of the hall through the fire doors.  Would you believe, each floor had an open air balcony and from the 20 something floor, we looked out over the beach and fireworks like a front row seat and we were back in our room 30 seconds after it was over.  One of those unexpected surprises that again, made the hotel well worth it.We did not eat any meals on site.  We were out and about, but it looked busy.We also did not use the pool.  We went to the beach.We had a small issue with the hotel safe and something else and our room attendant had it dealt with immediately.  Check in was fast and friendly.Not sure we would return a fourth time, but we would recommend for the location."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.24479737130339502,
        "helpful_class": 1,
        "review_text": "This hotel is an amazing find in the heart of the city. From the moment we walked in, we were in charmed in every way. The staff could not be friendlier or more helpful. Jose, Diana, and everybody else went out of their way to help us get the most out of our visit to this city. When we first walked in the door we were struck by how it seemed as if we had left San Francisco and found ourselves in a wonderful country inn in France. The decor and theme is carried through to the smallest detail, in the lobby, the elevator, and in the rooms. It is all done in a loving, and charming way that puts a smile on your face. We were particularly blown away when we walked into the restaurant for the complimentary breakfast that is offered every day. It is as if you had walked into a medieval castle, complete with stained glass windows, art and wall paintings,aged wood beams etc.The breakfast is tasty and includes omelettes as well as cereals, pancakes and French toast. The coffee is excellent, which is very important to me as I am a coffee nut. I have to say the first day I probably had 8 cups and it's a miracle that I didn't stay up all night! I have read reviews where people have complained about the lack of additional choices on the breakfast menu. Get real folks! This is a free breakfast that is beautifully prepared and served to your table. In addition, the week we were there we were treated every morning to live music performed by a super talented French couple who played guitar, flute, trumpet, accordion and also sang. We also had the pleasure of meeting the owner of the hotel who is a lovely gentleman who obviously put his heart and soul into this place. If you're looking for a hotel that is ultramodern with the latest appliances and conveniences, you're better off in a Hilton or Marriott. If you're looking for a warm and wonderful experience in the heart of the city, this is the place for you. I can't think of a better place for a romantic getaway or a fun trip which is enhanced by this charming  piece of France in the heart of San Francisco."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 8,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "My partner and I stayed here for 4 nights and had a good time.The hotel itself is comfortable and fairly basic with free wifi. A glass of wine was offered when we checked in which was a nice touch! :The staff were extremely pleasant and helpful.The hotel is located close to union square.My only negative is our room was noisy from street traffic throughout the night."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 79,
        "review_days": 0.34173055859802803,
        "helpful_class": 1,
        "review_text": "I recommend the Club Floor rooms with access to the Club Lounge. Its very nice during evening Cocktail hours with drinks and hors d'oeuvres. Nice terrasse also for smokers. Great view over Bangkok Suriwong and Silom Area. Very friendly and helpful staff."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 36,
        "review_days": 0.24315443592552002,
        "helpful_class": 0,
        "review_text": "Me and hubs stayed in febuary during their soft opening.Had a great stay, the standard room was more than good enough for me. (im pretty fussy) Location is near the asoke BTS, just a 5-8 min walk away.The reception were friendly, and breakfast was alright.I will return to the hotel clover in future.The only con is that hot shower is linked to the main switch of the rooms. Meaning no hot water if the lights are not on. Other than that everything was ok. or perhaps that was my room only."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 10,
        "expertise": 0.003126264298061,
        "user_cities_visited": 13,
        "review_days": 0.0071193866374580006,
        "helpful_class": 1,
        "review_text": "We stayed in this hotel last Holidays with my three young children. We got 2 double beds which is located in the high rise floor. The hotel is huge and busy but they have six elevators on both mid rise and high rise floors so there was no problem in waiting. As a Marriott Elite Member, we had a lounge access which is located at the second floor that is open from 6:30a.m. til 10:00pm, if I'm not mistaken. The room is dated but still okay. The housekeeping were always ready to service our room in the morning or even in the afternoon. Lobby staff were mostly friendly and accommodating especially Rey at the check in counter. The location of the hotel is really great. It's surrounded with a lot of restaurants and coffee shops. There's even a Catholic Church just next to it. Target is just infront, Westfield is just a block away and Union Square is just two blocks. Hailing a cab is also not problem. I suggest to book to a high floor room if you want a restful sleep. I would definitely stay in this hotel again the next time I visit SFO."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7437020810514781,
        "helpful_class": 1,
        "review_text": "We were staying at the hotel for 2 nights. Perfect location, perfect service. Our room wasn\u2019t big but well designed. We came to celebrate our wedding (the staff guessed, we didn\u2019t say anything) so the room was romantically designed and we got free breakfast. W had a great time!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 7,
        "review_days": 0.6281489594742601,
        "helpful_class": 0,
        "review_text": "A great location for business meetings within the heart of the financial district . Enjoyed my stay , room for improvements in terms of room refurbishment and you need to deal with the stench or smoky odour in corridors . But service is great and friendly"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.493428258488499,
        "helpful_class": 0,
        "review_text": "I simply love this hotel, modern, clean and friendly. I arrived early and the staff did everything possible to accommodate us, the location if perfect, in the middle of everything. The food is very good also. Highly recommended"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 17,
        "expertise": 0.000698812019566,
        "user_cities_visited": 45,
        "review_days": 0.648959474260679,
        "helpful_class": 0,
        "review_text": "This hotel offered all of the amenities.  It\u2019s restaurant was good, ok, costly, but it is the Ritz.  The staff from top to bottom was superb.  The room could have been a bit more roomy, but it was a city hotel.  If you can get a deal stay there.  It is at a perfect spot for touring in Chicago and enjoying the Magnificent Mile."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 6,
        "review_days": 0.58762322015334,
        "helpful_class": 2,
        "review_text": "Headed to the city from the near western suburbs for 24 hours of shopping dining and fun with a girlfriend.  Every wish was met and we were able to walk easily to all!Room was squeaky clean and comfy."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.128696604600219,
        "helpful_class": 0,
        "review_text": "On arrival i asked how we should have went about getting a room on the sub pop level of the hotel,the girl explained i should have phoned the hotel directly and not booked through a third party. on sensing my disappointment and hearing i was a nirvana/hole fan she changed our room and we got the courtney love room much to our delight. cool vinyl player in room,big comfy bed,enough floor space although not huge,coffee maker and fridge. bathroom was way too small for my liking with not enough room for 2 people to lay out all their toiletries.rooms definately need soundproofing and the staff know it since they left earplugs at the side of the bed which is just as well or id never have slept.free beer for an hour at night but you'll probably be too busy out n about to take advantage of it.the hotel is in a great location,10 mins to pike place market and emp/chihuly/space needle. 15 min walk to columbia centre where you get a much better view of the city than you do from the space needle,twice as high for half the price,fab! 15 min walk up to capitol hill for a great night out. cool hotel in a great location,very clean with friendly,accomodating staff. with soundproofing and bigger bathrooms it would be an amazing hotel."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 28,
        "expertise": 0.003665698137727,
        "user_cities_visited": 14,
        "review_days": 0.7322015334063521,
        "helpful_class": 1,
        "review_text": "For years Marriotts around the world have been delivering good service and quality facilities but like a number of other top accomodation spots on Waikiki, this resort hotel in Waikiki has lost its shine. Despite pre paying the accomodation for the night before we arrived and telling them we would not be in until 7am the next morning, on arrival there was no room for us as they were fully booked the night before! They finally got a room ready two hours later but we had to move later in the day. We were provided with coupons for free breakfast only to be told when we went to use them that they were invalid. Some staff were helpful and attentive but others, particularly young ones on the front desk and serving poolside were bordering on rude and certainly made you feel like an inconvenience. Having sat poolside over a period of days and making the trip to the bar to get food and drinks, it was a delight the final day to have a hospitality staff member appear and take a drink order. This delight was shattered when she returned later and asked if we would be wanting any other drinks as it was a \"really long walk\" for her. We decided to go out for lunch instead of staying at the hotel where we were such an inconvenience.  Having been many times to this hotel, we won't be back."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 14,
        "expertise": 0.001103387399315,
        "user_cities_visited": 57,
        "review_days": 0.903066812705366,
        "helpful_class": 0,
        "review_text": "This hotel is amazing! From the location to the rooms! We just stayed there for 4 nights to celebrate the 4th of July! My 2 daughters loved it! and oh boy! They treated them like princesses! Since we arrived they offered them a toy from a treasure so they had a big smile from the very beginning. We were able to use the FAIRMONT GOLD LOUNGE and it was exceptional! Food was amazing but the best part of it was Mr Patricio, our waiter! Every single day he received us with a smile on his face, every time the kids wanted BACON he ran somewhere and got it for them! The girls just loved Patricio and for me was very nice to see my girls happy!Thank you Fairmont and Patricio for making our weekend such a great experience!Totally recommended!FAIRMONT is always a great option!"
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 40,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 134,
        "review_days": 0.923329682365826,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Nikko.  The beds were super comfortable and a nice coffee machine in the room.   We paid the 25USD per room/per stay to use the pool area but only had time to go once.   My kids found the water a bit cool, but it was more that we didn't have spare time in our busy schedule in San Francisco."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.6204819277108431,
        "helpful_class": 0,
        "review_text": "I have nothing but good things to say about Club Quarters in San Francisco. From the moment I walked in the door, I knew this was going to be a great trip. The check-in process was quick and easy, and when I let it slip that it was my birthday, the clerk upgraded my room to a suite and offered my wife and I a glass of wine. Actually, they offered everybody a glass of wine, as it was happy hour, but I\u2019m going to pretend it was just because I\u2019m so awesome.The room was fantastic, the bed was comfortable, and the staff were all very friendly. I especially loved the location, as it was walking distance to the Ferry Building, Embarcadero Center, and most importantly, the Tadich Grill.I will definitely come back."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.924424972617743,
        "helpful_class": 1,
        "review_text": "unless you prefer your hotel to be no more than an Essex nightclub......dont go herethis hotel is for those young people who need to be seen, not for people who want a quite timethe casino is dark and dingy and full of working girlswe arrived having drove from LA and coming from England. We were supposed to get a room upgrade - no chance. The rude attendant at reception didn't even try to look, just shoved us in what turned out to be the disabled roomso unless you re prepared to party all night, be treated like S and surrounded by hookers - don't go here"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 9,
        "expertise": 0.043583802272978006,
        "user_cities_visited": 1,
        "review_days": 0.257940854326396,
        "helpful_class": 3,
        "review_text": "My husband and I went to this resort for a weekend away and upon arrival had an immediately cold experience with the person working at the front desk. She waved us over to her, no greeting, smile, nothing. She said I need a credit card and ID for the room, gave us the paperwork and keys and sent us on our way. That was only the beginning. At about 12:30am we were woken up by another pair of guests coming into our hotel room. Apparently they had re-assigned our room to other guests that walked right in as we were sleeping! When we called the front desk manager, she became irritated at me that I wanted to know how this happened and what the hotel was going to do to fix this so that we did not have other people walking into our room. She said she was going to look into the issue. No call back, follow-up, nothing. We called again a few hours later because our keys now did not work and we were locked out of our room if we left - the new front desk manager got new keys for the room and said they were looking into the issue. We have stayed at a lot of hotels and this is the first time anyone has ever been given a key to come into our hotel room. The lack of urgency and very unapologetic staff is why we will never stay here again which is too bad because the resort is beautiful."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 29,
        "expertise": 0.008689175769612001,
        "user_cities_visited": 35,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "My wife and I recently visited Bangkok for the first time and had booked a one bedroom suite at this hotel.To cut down a long story:One and two bedroom suites are in a building at the back which are disgusting, filthy and smelly (2*)To ask for another room is to be told that each building is managed separately and management are not available at the time we arrived - 9pm.The above is not true and a manager will only reveal themselves after hiding behind poor staff when you make it clear you will be wanting to speak to them the next day.You will be offered a cheaper but nicer room in the main building (4*) but no refund in difference will be offered.No visit will be made to inspect your shoddy room as they already know it\u2019s bad.No apology will be offered for the state of your roomMy wife being exhausted and visibly upset makes no difference to the management of this hotel.A direct complaint to Warwick Hotel Group will never be responded to - I wrote to them the same night that was two weeks ago.To end on a more pleasant note, the deluxe room was nice (as mentioned previously) and the breakfast was also top-notch offering a wide selection including a fresh egg station which was much appreciated. All the staff (aside from the \u201cmanager\u201d) were lovely.My bottom-line advice is not to book a room in the second crappy building ( a 2* establishment at best) which comprises of one and two bedroom suites. Much better to pick a room in the main building which all seem lovely."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 8,
        "expertise": 0.001655081098973,
        "user_cities_visited": 15,
        "review_days": 0.113362541073384,
        "helpful_class": 1,
        "review_text": "After an extremely disappointed stay at Caesars, we checked out early and moved to the Grand Chateau.  What a difference!  I wish we would have planned to stay there to begin with.  It's a great value with no resort fees, but the room certainly exceeded expectations (one bedroom villa).  The pools are a bit small and can't quite compare to some of the resorts, but the complimentary drinks and snacks, along with friendly staff more than make up for it.  Can't wait to return."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 11,
        "expertise": 0.0037042291262740002,
        "user_cities_visited": 51,
        "review_days": 0.28641840087623205,
        "helpful_class": 0,
        "review_text": "Overpriced hotel that still wants to nickel and dime you for WiFi. Bathroom sink looks fancy, but provides you a weird trickling stream. Cheap feeling towels.The location's the only plus for this place. Spend the same and stay somewhere better."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 49,
        "expertise": 0.005421994359894,
        "user_cities_visited": 65,
        "review_days": 0.16210295728368002,
        "helpful_class": 1,
        "review_text": "Recently stayed here during a Vegas birthday vacation. I've visited The D's casino in the past and enjoyed the lively atmosphere. So, I booked a suite for my 40th. Turned out to be a great decision.My suite was clean, fresh, modern and big. Three TVs in the living room. Two refrigerators. The king-size bed offered just the right comfort after nights out on Fremont Street.Based on previous reviews, I am guessing the elevators have been updated. I stayed on the 33rd floor and never experienced any great wait time.With its winning staff, closeness to the heart of Fremont Street and overall winning vibe, The D passes all tests. Be sure to get reservations for the steakhouse, too."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 19,
        "expertise": 0.00357938872338,
        "user_cities_visited": 12,
        "review_days": 0.796823658269441,
        "helpful_class": 0,
        "review_text": "Stayed in the deluxe room. Very big and contemporary room. Really nice modern bathroom. Central location to all the bars, restaurants, malls and markets. 15-20min tuk tuk ride into the centre, where you can see all the temples and grand palace. Breakfast didnt have enough Gluten free options but the hotel itself was amazing. I would definitely recommend it to anyone going to BKK."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.20865279299014203,
        "helpful_class": 0,
        "review_text": "This hotel was excellent on all fronts, except for the noise from nearby construction and from traffic on K Street. The staff were very helpful and allowed us to change rooms which reduced the noise somewhat. Breakfast was very good (lots on offer - cereal, eggs, juice, bread, coffee, etc) and the gym was also handy with plenty of treadmills and stationary bikes. The room was very nice and new and despite some noise I would certainly stay there again in the future."
    },
    {
        "user_review_posted": 143,
        "user_total_helpful_votes": 38,
        "expertise": 0.0011797757577300002,
        "user_cities_visited": 24,
        "review_days": 0.748083242059145,
        "helpful_class": 0,
        "review_text": "Although the hotel needs an update in several areas and a fresh coat of paint in others, it serves it purpose. The room is more that adequate for a business traveler. The staff was friendly and helpful. The restaurant, \"Art and Soul,\" breakfast and lunch were excellent.Stayed on a weekend. The bar closed at 11:00p."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8121577217962761,
        "helpful_class": 1,
        "review_text": "The first thing you will notice is this wonderful lobby when you check in. Roomy open lobby with a beautiful fireplace and large screen TV's as well as complimentary wine .A Cafe and Espresso are right there at check in. Tons of amenities.The Friendliest staff ever. Quick and worry free. Funny and fresh.The best of the bunch.Say hello to Mandy, Tara, Alejandra and Nahid. Don't forget to pet the cute and cuddly house dog Blue during your stay.Acess to the YMCA Next DoorFRESH Tea and CoffeeHouse Bicycles to take on the Embarcadero.And Unlimited WiFi.Reserve a meeting room for freeYou'll enjoy your check in before you even get to enjoy your very fine room!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8263964950711931,
        "helpful_class": 0,
        "review_text": "The hotel staff is super nice and genuine in their approach.This stems from senior leadership, down to the grass root level. John at the front desk, is an asset to any hotel. If we could clone his presence across all front desks globally, it would create an auto supply of great feedback from satisfied guests. I am indeed one of those. Well done and keep up the great work. Soon you will be listed in the Top 5 hotels in downtown DC."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 1,
        "review_days": 0.6243154435925521,
        "helpful_class": 1,
        "review_text": "It was peaceful, quiet and the staff were friendly.   At the end of a busy day it felt like I was coming home to a one bedroom apartment in a good building at a good location.  The breakfast was fresh and tasty and  having a glass of wine at the bar was peaceful."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.578860898138006,
        "helpful_class": 1,
        "review_text": "Wonderful place for a holiday. We arrived early and checkin was very smooth thanks to the grateful assistance of Donna! She was excellent and we loved our time at the hotel, all staff were fabulous. Thank you, see you again!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 21,
        "expertise": 0.002206774798631,
        "user_cities_visited": 47,
        "review_days": 0.42880613362541004,
        "helpful_class": 1,
        "review_text": "Amazing service - extremely friendly and helpful! You can't beat the location and a view of the White House from your room or while having a cup of coffee at breakfast is simply amazing! This is simply one of the nicest trips we have had."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 12,
        "review_days": 0.444140197152245,
        "helpful_class": 1,
        "review_text": "My husband and I stayed at the Hyatt Centric Fisherman's Wharf with my sister and brother-in-law for a weekend \"stay-cation\" in the City.  I have stayed at this Hyatt before.  The hotel lobby and rooms have been modernized.  Very chic.  The deluxe room is nice and roomy.  Huge TV.  No tub, but no biggie.  The location is awesome!  The staff were super nice (except the valet pretty much ignored us when we drove up and helped another customer who drove in after us.  No tip for him!)   The rest of the hotel staff made up for him.  Super nice folks who welcomed us with open arms.  The hotel was only a short walk to all things San Francisco and is ideal if you want to get a heavy dose of the tourist experience.  Be sure to get in line early for the Hollywood Caf\u00e9 located right across the street from the hotel.  The cable car is a short walk.  Fisherman's Wharf, right around the corner.  Pier 39, Ghiradelli Square, Alcatraz, Bus Tours, you name it.  All right in the vicinity.  Also, you can find the best breakfast in the area at Hollywood Caf\u00e9, which is located right across the street from the Hyatt.  Plenty of food, quick service, and great prices considering the location.  We had a super fun time on our SF Stay-Cation!  Who needs Maui? It ain't got nothing on my home town (except for the gorgeous weather, pristine beaches, friendly people and sweet smells of paradise)."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 3,
        "review_days": 0.110076670317634,
        "helpful_class": 0,
        "review_text": "I've been coming to Waikiki for many years and this hotel is reasonably priced, right near the main beach and Blvd - but most of all, it's a got a warm personalized feeling with a VERY helpful and accommodating staff.  The rooms are always clean and there's a nice breakfast restaurant which services primarily the hotel guests.  I don't think you can find a better deal for the value."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.9479737130339541,
        "helpful_class": 1,
        "review_text": "Excellent and comfort stay with all facilities, amenities required. Restaurant, airport transfer and all other services are wonderful. Property location is at the central place of the city from where one can move to all other important places to reach easily"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.038882803943044005,
        "helpful_class": 0,
        "review_text": "i have to say that this place i didn't know what to expect but i was surprised at the turn out. Walked into a great staff that was very friendly.  My room was huge with a living room and a kitchen. Overall I'm without a doubt returning."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 18,
        "expertise": 0.003250749030292,
        "user_cities_visited": 14,
        "review_days": 0.39539978094194905,
        "helpful_class": 0,
        "review_text": "Not a 'traditional' 5-star by any means, but excellent value for money, with a quiet Soi location very close to public transport and the bright lights. Room was very comfortable and clean - bed and bed linen top class! Decor in need of modernisation soon. Staff very helpful and friendly. Pool area small but enjoyed chilling there in late afternoon. Breakfast fantastic! Highly recommended!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 54,
        "review_days": 0.7026286966046,
        "helpful_class": 0,
        "review_text": "The location is great, right at the beach at the end of South Beach. The rooms are rather basic and on the expensive side. The restaurant for breakfast is a joke: The food was OK, but there are only two shabby tables outside and they come with rusty chairs... very disappointing. Then there is a resort fee you must pay. It costs $28 every day and includes two beach chairs... but if you want a beach umbrella you have to pay $19 extra each day. What an insult! Thus it's hard to recommend the Marriott Stanton."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "Great place to stay for value & location. Food at the restaurant is over priced and was not that good for what you pay. The restaurant around it have better food and less expensive. Eat breakfast across the street at Hollywood Cafe . Rooms were clean and staff were very friendly and helpful especially the guys by the front entrance they gave us a lot of ideas of where to go and how to get around the city."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 7,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "Good hotel but needs to be renovated.. a little bit far from city center.. staff is okey..friendly..when you want to city center you should take taxi or tuk tuk..swimming pool is great..It has nice city wiev.."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 52,
        "expertise": 0.0029683812230370003,
        "user_cities_visited": 49,
        "review_days": 0.647316538882803,
        "helpful_class": 0,
        "review_text": "I didn't stay in this hotel but we did have another delicious dinner here a few nights ago. The waiter was AWESOME as was the manager! The food that was cooked for me was prepared so perfect and I liked that the chef prepared it in front of me and to my exact liking. I LOVE this place!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 16,
        "expertise": 0.0025682292915110002,
        "user_cities_visited": 25,
        "review_days": 0.23001095290251902,
        "helpful_class": 1,
        "review_text": "The hotel is good value for the money,not Trump Towers. Nice warm pool,lots of free parking and free wifi which worked fine in the room.Air conditioner was alittle noisy. Pillows were a little hard for us but not so bad we couldn't sleep. If you are fussy you may want to bring your own."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 34,
        "expertise": 0.009060036534382001,
        "user_cities_visited": 8,
        "review_days": 0.612814895947426,
        "helpful_class": 0,
        "review_text": "This was our 4th time staying here, but first since the newly renovated rooms. We stayed in the Premier Suite (upgrade), and it was wonderful! Separate living room with table and chairs, couches, TV and minibar and then bedroom with another TV, chair/table, etc. Tons of space! The closet space was great, as was the bathroom.We ate at the hotel was for Brunch and Room Service, and both were exceptional. My husband was laughing at me because I kept raving about the Mac and Cheese, but it really was better than any I've every had! Brunch is amazing of course, with many options and of course that dessert table is to die for. We didn't eat at Bourbon Steak this time but have before, and it's always consistently wonderful.Concierge gave us some timed passes and helpful tips for the new Museum of African American History, and the front desk was always on-point as well. We got massages which were nice, the spa is beautiful. They have only coed hot tub in all the hotels/spas we've ever stayed in, which we enjoy so we don't have to sit there by ourselves after the massage.Since it was freezing, we didn't go out too much but the streets of Georgetown around the hotel are always enjoyable, with a short walk down to the beautiful Potomac waterfront. CVS right across the street is helpful as well!We cannot wait to return to FS Washington for our next visit!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 61,
        "review_days": 0.6834611171960571,
        "helpful_class": 0,
        "review_text": "We arrived after a long journey from Australia and could not have had a better welcome.  Check In was not until 3pm but Sarbi got us a room at 10am so we could have a much needed nap.  She also gave us tips on things to do while we were in SF.  Super friendly & exceptional customer service.  Thanks Sarbi!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 18,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 7,
        "review_days": 0.32749178532311,
        "helpful_class": 1,
        "review_text": "Booked through Hotwire. The hotel will add 20$-30$  service charges above the Hotwire price already paid. This will Be charged to your credit card and the bill be slip underneat your door. This add on charge is indicated in small print when you book."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 22,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "My wife and myself spent 8 nights here on the 5th floor, nothing spectacular about the place and I guess you get what you pay for...rooms are dated and not even a soft seat to on to have a quick read or do the emails. Bed was very comfortable and pillows as well, always a good point...the coffee machine, what can I say except from Australia we don't find the coffee that great in The U.S. thought the coffee from the pod machine was awful.Staff were fantastic...the cleaners did have a noisy early morning demonstration while we were there...woke us up however not a problem I do hope they are heard and get a better deal they were terrific as well"
    },
    {
        "user_review_posted": 337,
        "user_total_helpful_votes": 148,
        "expertise": 0.00202178551655,
        "user_cities_visited": 146,
        "review_days": 0.816538882803943,
        "helpful_class": 0,
        "review_text": "Our visit was ok but I expect more from a 4 star  than ok. We had hassle checking in as someone, not us, had booked us in 2 rooms and we had hassle at check in and 3 further calls to our room within the 1st 20 minutes of checking in, a very poor 1st impression after 12 hours of flying was the last hassle needed.. Both our room and parts of the hotel are in need of a refurb/decoration as it is tired. The grill restaurant is fine and breakfast was ok. In our room the shower had mould in it and the shower head was not very good. I queried the standard of the room with reception and was advised that was the standard of room we paid for to which I advised then you should not advertise yourselves as a 4 star hotel.The most horrendous part was the incessant noise. Our room as on level 6 but on Geary St. The noise through until mid early morning c3am is of especially loud music from cars passing and woofer exhausts blasting up Geary St. Double glazing should be installed to help this rather than provide ear plugs!!!We would advise you reserve a hotel on/close to Fishermas wharf as there is much more happening and things to do there. Unon Square is good for high end shopping but mot much else IMO."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 8,
        "review_days": 0.035596933187294004,
        "helpful_class": 0,
        "review_text": "The Double Tree was our base for a week long cycling tour of Oahu.  All the hotel staff provided excellent service!  Including accommodating our bicycles for the week.  Great location close to restaurants and other services.  Thanks for a great vacation and the cookies are awesome."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 24,
        "expertise": 0.004744565817058,
        "user_cities_visited": 109,
        "review_days": 0.27217962760131403,
        "helpful_class": 0,
        "review_text": "Our grand corner room was on 12th Floor. Large and light with fantastic views. A great room. Coffee machine a bit confusing, but good once I managed to work it !! Reception happy to send up more coffee pods if needed ;)Hotel is In a great location, 5 - 10 mins walk to most tourist/shopping areas.Gym is spacious and very well equipped, pool was a  bit cold though.All hotel team were courteous and happy to help when required.We really enjoyed our time and would be more than happy to stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 2,
        "review_days": 0.0043811610076670005,
        "helpful_class": 1,
        "review_text": "I recently had a two night stay at the Westin River North Chicago.  I must say that I will not be back anytime soon.  Other than the extremely long lines to check in the place was OK.  Not the best but not the worst.  My problem occurred when I went to pick up my truck.  the valet brought it to me and I was missing a bunch of stuff.  Backpacks, GPS, gift cards, as well as some fishing equipment.I spoke to valet & they said that they did not take anything thing.  They also said they locked the truck.  So the truck was locked, they had the keys, and all this stuff came up missing.  However, they did not take it?  I went to the hotel and they would not do anything for me because the valet is an independent company.  I have called corporate, the hotel, the valet, & the corporate valet as well.  Nobody will do anything or really appears to care.  When I asked if there was video of the garage they said that there was.  Unfortunately, my truck was parked in an area that the cameras did not cover.  Since they used my backpacks to take the stuff out I asked if we could watch for people with backpacks.  they would not let me look at the video.There are many hotels in Chicago.  there is no reason to stay at a place where the staff is rude and unhelpful.  This rudeness starts at the Manager and trickles all the way down to the front desk staff.Unless you want to have your stuff stolen from the hotel staff I would suggest AVOIDING LIKE THE PLAGUE!!!!"
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 60,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 38,
        "review_days": 0.837897042716319,
        "helpful_class": 1,
        "review_text": "We stayed at the Metro Center for the Washington Marathon.  Location was perfect for the start of the marathon.  Location was perfect for taking in the sites that were within walking distance.  Restaurants are plentiful around the hotel.  Once the car was parked we did not use till our departure. We used other means of transportation while in DC.  Hotel staff is amazing from the time you arrive till you depart.  We had a double double room.  Please note they are double size beds.  Room was clean and up to date.  We enjoyed our stay and would highly recommend to others."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 16,
        "expertise": 0.0028772948336,
        "user_cities_visited": 190,
        "review_days": 0.471522453450164,
        "helpful_class": 0,
        "review_text": "Top rooms. Excellent breakfast. But Disappointing to see how an hotel of this level handles some issues... We stayed in the Okura Prestige in Bangkok during the month of April, 4 nights, 4 people (2 rooms). Overall, I must say that we were pleased with our stay. However, we were shocked by the way an issue was handled when we checked out of the hotel. The 2nd day of our stay, we found a kimono on each of our beds. While it was obvious to us (my wife and myself) that it was for use in the room, our children (who shared the other room) thought it was a gift from the hotel. Since we found the first day an origami crane bird on our beds, they assumed that also the kimono was a gift (especially since it wasn\u2019t there as of the first day).\u00a0 When we checked out of the hotel, we were told that apparently 2 kimonos were missing. After having checked with our daughter (who lives with us, and was still with us in the hotel), she acknowledged this assumption. Hence we gave back the kimono she had taken. Our son, who ahad stayed in that room, had left the hotel already that morning, as he lives in Abu Dhabi and had an earlier flight. When the receptionist told us we would have to pay for the kimono (taken home by our son), I asked to talk to the manager (Ms. Dania J). She told that normally, the housekeeping personnel puts a paper with the kimonos, mentioning the fact that they\u2019re for usage in the hotel only, and should not be taken home. It turned out that this paper was forgotten by the housekeeping personnel (in both rooms). The manager then offered a 15% discount on the missing kimono. Since we had to leave the hotel to catch our plane, we didn\u2019t have more time left to further discuss, and hence I paid. I must say that the way this issue (which wouldn\u2019t have happened if the housekeeping personnel hadn\u2019t forgotten to put the paper as referred to by the manager we spoke to) was handled, was in stark contrast with our pleasant stay at the hotel. This means that basically we, the guests, had to pay for an issue that arose because of an omission from housekeeping.\u00a0 This is not the treatment you expect in this kind of hotel. I must say that overall, the quality of the hotel is great. But the way they treat guests, well\u2026 I would normally give this hotel 4-5 stars, but treating customers this way\u2026"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 7,
        "review_days": 0.8921139101861991,
        "helpful_class": 0,
        "review_text": "Very poor hotel. Service along with room quality are horrendous. This hotel had not seen room updates in many years and could use some investment. Avoid at all cost as Seattle has many better options for hotels"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "Loved my stay at this hotel. Was near to the train station,free tuk tuk service from hotel to main road. Lovely buffet breakfast ,nice room, fantastic rooftop pool/bar & excellent staff. Will definitely recommend it if you coming for a holiday to Bangkok"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 36,
        "review_days": 0.8762322015334061,
        "helpful_class": 0,
        "review_text": "After spending hours of endless searches on travel sites to find a hotel that was not outrageously expensive, and in a good central area to all the SF sightseeing areas, I found the Omni. The room was tastefully appointed, bathroom clean and luxurious in feeling. The room was spacious too. If free wifi is not necessary for you, and like to try new food places when traveling, then this is a good hotel option as it does not provide free access in rooms, nor complimentary continental breakfast. TIP: to avoid the expensive hotel valet parking ($75/night on weekend), park across the street at the Concourse building underground parking. It is half the price for safe  & secure storage. We parked from 5 pm (Saturday) to 10 am (Sunday) and only paid $24. Can't go wrong here."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 28,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 14,
        "review_days": 0.179079956188389,
        "helpful_class": 1,
        "review_text": "We were dreading our one night after reading so many terrible reviews. When the hotel shuttle took nearly an hour to pick us up at the airport, we feared the worst. The shuttle driver doubles up in reception, hence the delay - the hotel foyer was packed, so clearly not too many people were put off by bad reviews. We were checked in very quickly - got a ground floor room which was great as our luggage was heavy. The room had all that was advertised, no frills but comfortable, clean, air-conditioned and good en-suite.The Chinese restaurant was closed (as it is every Monday - did not know this beforehand) but there is a pizza take away option with delivery, so that's what we did.The bar was handy but we could have done without the lady behind the bar who we found a bit dodgy and familiar, and who conveniently could not produce a tax invoice for us when we wanted to settle the bill.You can get coffee in the foyer from very early in the morning - good for early rising travellers or those with jet lag that can't sleep.The shuttle got us to the airport on time next morning - it's a free service which is great, but remember to give a tip otherwise they might start to charge.This hotel gave us absolute value for the very reasonable $120 it cost us for the night. If you're in transit, stay here - only 5 or 10 mins drive to the airport."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 26,
        "expertise": 0.002104179128169,
        "user_cities_visited": 103,
        "review_days": 0.40416210295728305,
        "helpful_class": 0,
        "review_text": "At a time when everything seemed booked, we managed to get an ocean view room at this classic hotel. Full-disclosure, we LOVE old grande dame hotels like this, and are fully prepared and even enjoy their quirks. After spending four nights at an overwhelming  mega resort on the big island, our time at the Moana in the busy and cosmopolitan city of Honolulu was positively relaxing and refreshing. The site is historic and the hotel is pristinely restored. It is close to everything, and you can walk to other sites for dinners, shopping, etc. The Moana is incredibly romantic and perfect for couples. I would suggest getting a photo session. The staff is great, and do a fantastic job.Our only negative experience was New Year's Eve dinner in the Veranda restaurant. The service was harried, and the food was ok. The \"short rib\" course was actually a slice of extremely gristly steak. The whole dinner was highly over-priced. I was not informed that dinner included entrance to the courtyard celebration, so I wasted money on buying tickets to that as well. Also would not recommend the NYE courtyard celebration. It is loud, crowded, and featured EDM, not very Hawaiian. Also, anyone can go to the beach to see the great fireworks show at midnight.The concierge/tour staff were also quite adept, and managed to get us the last seats on a tour to Pearl Harbor. We totally fell in love with Waikiki, and the Moana, and hope to return soon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "The Herbert Hotel had some character, but had a rundown feel. The floor in the room was plastic wood look covering, the lights for the bed were Ikea style clip-on, and a cheap plastic chair instead the leather chair in the on-line photos. Room was reasonably clean, but the bathroom door had dirty fingerprints, and the floor under the sink and behind the door was dirty. A kettle and instant coffee was provided, not a coffee maker. The Wifi signal was weak and kicked me out frequently. TV signal wasn't good and a couple of channels couldn't even be watched because of poor reception.All that said, the sheets were clean, the location was great, it was right next to the cable cars, tour bus pickup at Union Square, and the downtown shopping."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "We stayed at Waikiki central hotel for 1 night before flying home as we only had half a day in Waikiki and didn\u2019t want to waste money on an expensive resort. We had previously stayed in a resort a week prior. We had low expectations however we were pleasantly surprised with our room. Very clean, modern with all necessary amenities including a small kitchen and aircon. No view however in a great location 1 minute from the beach. A bit noisy at times however this wasn\u2019t a problem for us. Staff were super friendly. Would recommend for travellers on a budget or those who don\u2019t want hotel/resort facilities. Definitely not great for families or travellers wanting a luxury hotel experience."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.7699890470974801,
        "helpful_class": 0,
        "review_text": "As a frequent guest at the Talbott Hotel in Chicago for almost ten years, it seems to get better and better with each visit. Each and every member of the staff will really go out of their way to accommodate your every need, and that's what makes this hotel so special."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.26670317634173,
        "helpful_class": 0,
        "review_text": "Check in was fast and pleasant, and the staff were very helpful.The rooms are clean, well decorated, and modern, while the halls are a bit like a step back in time. Not in a wholly bad way, but certainly don't match the well updated rooms.Wifi was reasonable.The house staff were basically invisble, and we came back to rejuvenated rooms each night.Free nespresso in each room, and a wine fridge for water or... Wine if you wish. Free wine and cheese every night from 5-6 is a nice touch and a good way to start off before a night out or a night in. the hotel facilities on main floor are cute and welcoming for these events.Short walking distance to Wardman Park Conference Centre and Smithsonian Zoo. Also about 10 minutes walk to Dupont Circle and access to the subway line. The hotel is on a quiet tree lined street amongst beautiful buildings. Feels separated from DC despite easy access in a few minutes.Would definitely recommend, especially for conference goers who don't get a room at the Marriott."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.24151150054764503,
        "helpful_class": 0,
        "review_text": "We began and ended our vacation at the Embassy Suites. Both times, the staff was very friendly and helpful. The rooms were clean and comfortable and the separate living room allowed us more space to sit and relax. The breakfast choices were good and they even offer some Japanese food (miso soup, pickled vegetables, rice)-  this was a great addition to our breakfast, especially since we like our eggs with rice.... We have always stayed at the Ala Moana hotel in the past, however, since remodeling, they've raised their prices and it is no longer such a bargain. We are going back in May and are planning to stay at the Embassy Suites again!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 14,
        "expertise": 0.016881827209533,
        "user_cities_visited": 4,
        "review_days": 0.356516976998904,
        "helpful_class": 0,
        "review_text": "Not the Westin experience I would expect.  Not just once, but TWO SEPARATE STAYS a year apart. One time I can write off, but this is a pattern.  Bad service, noisy, tired looking property.  I would not recommend it either for business or family travel.  It is off the normal strip so not a real \"Vegas\" experience either.   When I was on the pool side of the hotel was incredibly noisy all night long."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 21,
        "expertise": 0.003967781087939,
        "user_cities_visited": 21,
        "review_days": 0.004928806133625001,
        "helpful_class": 2,
        "review_text": "Great hotel, great amenities. My partner and I travelled to Waikiki in September 2014, had magnificent weather over the 10 days we stayed and throughly enjoyed all that the hotel had to offer, was great that we had a few options to choose from when it came to food. The pool service was fantastic, both waiters/waitresses were absolutely lovely and attentive. We'd definitely stay here again when coming back to Waikiki.Prior to our trip on oahu, we spent a week in maui, we wish we'd just stayed here the whole time!If you're in oahu make the effort to get it wailea outlets - absolute bargain! My partner got a Calvin Klein suit for $130us"
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 145,
        "expertise": 0.003958800917661,
        "user_cities_visited": 243,
        "review_days": 0.370208105147864,
        "helpful_class": 1,
        "review_text": "This hotel is second to none.  It is gorgeous inside and out.  The staff are friendly and helpful.  The room we had was in the old building and was large and comfortable.  We booked through Orbitz and asked for two queen beds (2 women traveling together) and we got confirmation but when we arrived there was only a king room available.  Not ideal but we managed.  They did call us the next day with a room with two queens but we were out and missed the call so it was given away.   So I would recommend calling the hotel after booking through a third party and getting them to confirm your room.Our room was over the entrance to the hotel and we had what looked like a huge balcony but couldn't access it unless we crawled through the window.  We could have easily done it but there was no furniture to sit on... wish there had been, and a set of french doors to access it!   Would have been lovely to sit out in the evening.  However, there are rocking chairs on the long front porch of the hotel, as well as out back by the banyan tree and it's a wonderful place to sit and people watch (out front).The pool is small but adequate.  All the free loungers are gone early, but some come free again around 3pm and the sun is still high so that worked.  It costs a lot to rent two chairs and an umbrella on the beach - $65, and a covered sun bed is $110 for the day but comes with free pineapple and drink service, which is great!  Food too if you want it.We had breakfast at the restaurant under the banyan tree one morning - pricey but delicious and worth it to sit out there and soak in the experience.I wish the bathroom had more counter space.  And we didn't see the room's temp control on the wall until we were leaving - it was hidden by the bathroom door when open, and a  robe hanging there when closed.  So we slept with windows as far open as possible and sweat buckets when in the bathroom getting ready for an evening out!  LOL!!!I would definitely recommend this hotel and will definitely be back.  It was glorious."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "Excellent service! From the front desk, to the restaurant & bar, to the housekeeping, we were taken care of 100% of the time we were guests. The rooms are cute & modern, and the ocean view was a plus!! The pool and outside lounge were great as well. We will definitely stay there again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 2,
        "review_days": 0.19112814895947403,
        "helpful_class": 0,
        "review_text": "Stayed two nights at the Orchard; King bed/room.  Everyone on the staff, both at the desk and in the restaurant, was very friendly and helpful.  Breakfast in the dining room was reasonably priced (for a hotel) and offered generous portions."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.12376779846659301,
        "helpful_class": 0,
        "review_text": "the staff are friendly, the ambiance is great. i want to get to other places much more. we spent the nights with m family here, the room is not so big, but its okey. affordable and great vacation, fantastic views and my brother love it. they enjoy staying there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 51,
        "review_days": 0.838992332968236,
        "helpful_class": 0,
        "review_text": "We really rated our stay at The State Plaza. The hotel is no more than 10 mins walk from the White House and The Lincoln Memorial, and is the right side of the city for IAD airport (we got a taxi for ease - costs approx $60). In fact we walked pretty much everywhere, including from the hotel to the Capitol building (took approx 35 mins).If you don't fancy the walk, the hotel is also close to Foggy Bottom metro station (approx 10 mins).The hotel is actually set over two adjoining buildings - our room was in the second of the two. To get from one to the other you walk through the small indoor carpark of the hotel, which I admit is a bit of a weird set-up, but nothing you don't get used to, and really can't be considered a huge negative. There is also a restaurant for breakfast and dinner, which looked fine, though we didn't use it.Though we didn't spend much time in the hotel, we were suitably impressed. The hotel room we had was huge. It was really a suite, as it had a large living area with enormous (and very comfy) bed, a bathroom with bath and shower with a small area off it with dressing table/mirror, and a separate kitchen with a table, fridge, coffee machine and hob.The room was impeccably clean - we really hadn't been in a place that was cleaned to such a high standard, very impressed.There were some nice touches, including a fresh bottled water every evening and a free newspaper in the morning.Around the hotel there were a few bits and pieces - we walked to restaurants nearby on two separate occasions (District Commons and The Founding Farmers). There's also a 7/11 and Starbucks.All in all a great stay, and for the price we paid, an excellent choice."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 15,
        "review_days": 0.10843373493975901,
        "helpful_class": 1,
        "review_text": "The room was spacious even for our family of four. It was comfortable and clean. Ther was some street noise at night as you might expect from a city centre hotel. Conveniently located close to Union Square. The breakfast was great and very good value. The staff - receptionists, waiters, concierge, housekeeping - were all friendly without being over the top. For example we asked the concierge to ring the hire car company to see if we could collect it a bit early. When the phone rang out without answer he ran round the block to visit them in person and returned with the news that we could. Great service."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 12,
        "review_days": 0.24753559693318702,
        "helpful_class": 0,
        "review_text": "Staff could not have been more helpful from start to finish of our stay. We were upgraded to a suite which was superb - very spacious and comfortable. Restaurant was small but very comfortable and breakfast was excellent. Hotel just a 20 minute tram ride from Fishermans Wharf and a five minute walk from the cable tram terminal."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
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        "review_days": 0.553669222343921,
        "helpful_class": 1,
        "review_text": "Room is much more spacious then a few other ibis's we have stayed in around Australia. Bathroom is clean, shower pressure was great, room service was quick, location is great! Check in and check out was a breeze. I would recommend to friends if they make it to BKK."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.799014238773274,
        "helpful_class": 0,
        "review_text": "Everything was perfect. From the friendly staff and clean rooms to the perfect location.  You can\u2019t go wrong with StayPineapple.  I will absolutely be back to this hotel for all future visits in SanFrancosco!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.027382256297918003,
        "helpful_class": 1,
        "review_text": "We booked King size bed through Priceline. While checking in we were told we would have double beds per our reservation.. I had to speak with a manager to get our reservation corrected to a a king size bed. The manager was somewhat rude. We we finally told we could get a king bed but it would be about 2 hours before we could check in. We were given the option to change in the spa area because we had other reservations.  We also did not have any hot water in the spa facility or in our room until the morning. The USB port didn't work in the room either"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 19,
        "expertise": 0.002382720356901,
        "user_cities_visited": 23,
        "review_days": 0.539978094194961,
        "helpful_class": 2,
        "review_text": "We stayed 3 nights at the Parc 55 in early August.  We were definitely surprised how roomy the standard room was, even for us and our 2 kids.  Do not get me wrong, it is the size room I would expect outside of a city but city hotel rooms are usually closets!We had a high floor and checked in easily with Sarah at the front desk.  I am Hilton Gold so they gave us a certificate for the continental breakfast each day.   Our server told us about the $10 up charge for my husband and I if we wanted the hot breakfast.  He also told us the kids were free to upgrade (they are 8 and 11).  It was the best $20 we spent each day in San Fran.   The hot buffet had eggs, bacon, biscuits, pancakes or French toast, noodles plus all the cold options.  We could also order omelettes off the menu (which I did).   We could not have had a breakfast like that for $20 for 4 of us anywhere.    Lorenzo was our server for 2 of our mornings and he was truly great at customer service.The hotel was clean and bright and is centrally located to public transportation.  We did Uber it down to AT&T park since the walk would take a while plus it would pass through a tent city.    We were out early each day and came back quite late and we never felt unsafe in the area of the hotel.    Did we see some homeless people?  Yes.   Did we ever feel awkward or not safe?  Nope.I would definitely recommend staying at the Parc 55 and would not hesitate to stay there again!"
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 65,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 56,
        "review_days": 0.112267250821467,
        "helpful_class": 0,
        "review_text": "I've used this hotel for many years because it is adjacent to terminal 3 at OHare. Really convenient and trip downtown is easy with metro.Hotel is not wonderful. restaurant was definitely no more than average. Check in was busy with one person doing check in.Rooms are fine. Bed comfy and room well equipped. If all you need is a bed right at O'Hare, this is easily the nearest"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.50985761226725,
        "helpful_class": 0,
        "review_text": "checked in and was given an option of a small room, or a larger room.  took the larger one but didn't say there was not only no view but no window.  appreciate its a budget hotel and as for the location can't beat it but at nearly 200USD a night a window would be nice. there is a happy hour 5-6 with a glass of wine complimentary, but this is paid for by a 15USD plus tax facility charge per night"
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 22,
        "expertise": 0.00066928096995,
        "user_cities_visited": 44,
        "review_days": 0.9501642935377871,
        "helpful_class": 0,
        "review_text": "QUICKIE REVIEWIf you are coming here for the location to an event, then it can be worth it.PARKINGYes.SERVICEDid not use any.ROOMFelt a tad bit antiquated. \u00a0Best way to describe it would be blast from the past. \u00a0 On the plus side, it was spacious. \u00a0You could hold quite a few people in the room.PRICE$170. \u00a0A bit steep considering the \u201cquality\u201d you get.OTHER THOUGHTSI came to the hotel due to the location of how close it was to the T-Mobile arena, which is walking distance. \u00a0 However, after staying here, I cannot say it is worth the price they are charging for it. \u00a0Everything just felt a little too old considering what they were charging. \u00a0Especially when you could see shiny new Hilton right in front of it."
    },
    {
        "user_review_posted": 544,
        "user_total_helpful_votes": 133,
        "expertise": 0.001076614028597,
        "user_cities_visited": 465,
        "review_days": 0.8044906900328581,
        "helpful_class": 0,
        "review_text": "Westin Georgetown has good spacious and remodeled rooms. Their location is great close to Georgetown and DuPont circle. They have good service staff. Not impressed by the restaurant or bar b\u00f3veda. They have a great feature a covered pool"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 14,
        "expertise": 0.001103387399315,
        "user_cities_visited": 30,
        "review_days": 0.432092004381161,
        "helpful_class": 1,
        "review_text": "Right in the heart of Waikiki and across the street from the beach, you can't beat this hotel's location. We had an Oceanview Room, and it was definitely worth it! We ate breakfast here twice, and both times the food and service were terrific. We had a problem with our bill, but thanks to the Resident Manager, Mr. Tyrone Crockwell, everything was quickly resolved in a very professional manner. I would highly recommend this hotel if you're planning to stay in Waikiki."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 8,
        "expertise": 0.001831623082864,
        "user_cities_visited": 8,
        "review_days": 0.27710843373493904,
        "helpful_class": 1,
        "review_text": "We stayed here for a fun little family weekend with our kids (ages 11 and 7). Great location as we were heading to The Art Institute of Chicago and our kids enjoyed Millennium Park and Maggie Daley Park.  The room was very warm, down three different curving hallways. The room was large, but the tv was too small for the size of the wall it was hung on. The in-room safe was helpful as we put some electronics in it while we went to dinner, but an in-room fridge would have been helpful to have. There was no visible concierge, but they did let us store our bags there after checkout while we went to The Art Institute. No pool for the kids. Overall, it was okay. Probably wouldn't stay there again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.681270536692223,
        "helpful_class": 0,
        "review_text": "This classic hotel is stunning, and the service was excellent. There are many nice hotels in Washington D.C, but not all have style and class.  The Willard Intercontinental Washington has both. Special occation in D.C.? I recommend the Willard."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 9,
        "expertise": 0.00157020514518,
        "user_cities_visited": 186,
        "review_days": 0.6308871851040521,
        "helpful_class": 0,
        "review_text": "My stay at the Pramount Hotel in Seattle was lovely.Bed was comfortable and there was plenty of hot water.Staff went out of their way to be friendly and helpful:  Jeremiah, Tom, Dolly, Mara and so many others.Convenient to the Convention Center, Paramount Theatre, Pike's Market ....I shall return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.890470974808324,
        "helpful_class": 0,
        "review_text": "I\u2019ve been in bkk so many time .  The centara hotel its one of my favourite hotel that I prefer to stay. Room really clean and comfortable also food it amazing you can travel so easy just minutes walk from hotel to MRT or you can get taxi anytime you want ."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 14,
        "expertise": 0.005118020013749,
        "user_cities_visited": 9,
        "review_days": 0.44687842278203704,
        "helpful_class": 0,
        "review_text": "We stayed at the Luana for 5 nights in March 2017.  The hotel is right next to Derussy Park which extends all the way to the beach and just a short walk away from all of the shopping and dining establishments. The hotel is clean and all of the folks were very nice.  I have only two complaints:  the elevators are slow (one was out of service due to it being upgraded) and the sliding balcony doors are single pane glass with let some of the street noise in.  We were in a low level (floor 3) city view room, higher level rooms would probably be better with respect to the street noise."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 52,
        "review_days": 0.237677984665936,
        "helpful_class": 0,
        "review_text": "My husband I didn't enjoy this hotel very much.  It was clean, but I found the service not the greatest.  Also, any return from Union Square was all up hill.  I'll be staying in my more favorite hotels on or very near to Union Square in the future."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 10,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.08871851040525701,
        "helpful_class": 3,
        "review_text": "Hotel was impeccably elegant and clean.  Staff was very professional, attentive and cordial.  Room was beautiful, super comfortable and had amazing views.  Convenient location near all amenities.  Would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5492880613362541,
        "helpful_class": 0,
        "review_text": "I recently stayed at this hotel and found the staff very helpful particularly Wat who drove me in the hotel tuk tuk to the BTS each morning and also to the pharmacy when I was unwell. Knowing I was unwell, the hotel sent me some beautiful orchids and a nice note to cheer me up. It's things like this that are important when you're travelling and away from home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.48740416210295706,
        "helpful_class": 1,
        "review_text": "This trip was a lifelong bucket list dream for me.  I recently retired from 41 years of teaching.  Being a Vegas fanatic I researched the pros and cons of staying at some of the strip hotels and decided to pass on the fees and over the top lobbies and stayed at this jewel of hotel.  It is centrally located with a family feel.  It's has everything you need to see Vegas first hand.  The connected restaurants, gift shops are all very affordable. We parked our car for free and bought bus passes and tickets adjacent to the hotel.  Will ALWAYS stay here for future trips.  It is truly a wonderful place and I am a Diva when it comes to hotels.  Great price...great location....great \"White Castle Dennys and even a Walgreens"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 7,
        "expertise": 0.0007610543856810001,
        "user_cities_visited": 23,
        "review_days": 0.09748083242059101,
        "helpful_class": 1,
        "review_text": "Great location not far from the Strip. We stayed here for a few nights midweek.  The upstairs unit was very spacious and we felt like we could have stayed for a week.  The pool and BBQ area were lovely with the palm trees making the area feel like an oasis in the middle of the extreme heat.  Full kitchen with oven, dishwasher, fridge, microwave and cooking utensils.  The bedroom was large with a large flat screen tv on the wall and a walk in wardrobe.  The unit also had a washing machine and dryer.  Would definitely stay here again.Only negative was the Timeshare pitch.  Do not agree to go. We were offered a free breakfast (not that great) and free tickets to dinner and a show on the Strip.  All we had to do was attend a presentation on \"how to holiday better\". We were given the impression that it would be a presentation to a group of people on holiday tips - i.e. deciding where to holiday, cost saving tips, tours etc with some holiday deals offered at the end. Instead it was a pushy one on one with a representative from a company selling holiday timeshares. A waste of 90 mins."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 8,
        "review_days": 0.8296823658269441,
        "helpful_class": 0,
        "review_text": "We arrived on Feb 16th around 9pm for a weeks stay from the UK for our daughters 18th Birthday. We confirmed twice once with Virgin Holidays who we booked through and then again directly with the hotel that our room had 2 Queen beds when my husband added his Holiday Inn reward points,as I'd read on Trip Advisor some people in the past had booked a 2 bedded room and been given a 1 bed and put up, with my daughter being 5ft 7inches, really didn't want this to happen to us. On arrival the man on reception said our room was flooded and we would be given a 1 bed and put up. I thought surely there must be a 2 Queen bedded room available, and why hadn't we been informed the room we were allocated had been flooded before our arrival. He muttered something about maybe having to cancel our reservation if I couldn't take the 1 bed. But we had prepaid with Virgin holidays. Liz the Manager arrived thankfully and arranged a room with 2 Queen beds, a sofa, fridge and microwave it was a great room. Very clean, comfy beds, breakfast a bonus with the cost of food in the city, great location, and apart from the man we met on arrival who just didn't seem to care, the rest of the staff at the hotel were wonderful, and extremely helpful. I did find out from another family on our flight they had had the same issue with the bed configuration on arrival. If we hadn't had the initial check in issue I'd have given this hotel 5 stars."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7272727272727271,
        "helpful_class": 0,
        "review_text": "The hotel is a really nice property but the best experience I had was at the bar with Jonesse & Yesemia! They were very professional and engaging. They made my stay so welcoming! I went from having a bad day to one of the best days I have had in a long time! Thank you ladies!"
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 31,
        "expertise": 0.0011870926502980002,
        "user_cities_visited": 39,
        "review_days": 0.36308871851040503,
        "helpful_class": 0,
        "review_text": "For me the location was superb, a 15 walk to the mall, two great restaurants and another three within walking distance and great views of the marina and the Dubai skyline. The hotel is really nice, very clean, efficient and great reception staff. It is larger than it appears, I was in building 4 which was quite a walk from reception but it was good exercise. The room was beautiful, spacious well equipped and stylish. I also got a welcome note from the General Manager and a bottle of wine, fruit and nuts, nice touch. The room was super quite and I got a great nights sleep. Great bathroom and a top notch shower. The pool was lovely but didn't seem to have enough sun beds for the number of guests the hotel can take. Loved it and will go back it makes a great change from the Jumeriah end of Dubai."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.6697699890470971,
        "helpful_class": 0,
        "review_text": "The Mondrian has amazing service and rooms- It is our go to for our international patients and their rooftop lounge is a beautiful escape from the city streets- great food and cocktails. HIGHLY RECOMMEND!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.698795180722891,
        "helpful_class": 1,
        "review_text": "I paid $1,767.00 in room charges (including taxes) for 4 nights in late June 2018.  The room was on the 23rd floor in the tower.  Despite the fact that I asked about any noise problems and was assured I had a quiet night, there was a wedding reception directly above my room on Saturday for about 4 hours and I thought the walls would cave in it was so bad.  The food, especially room service just doesn't measure up and is incredibly over-priced.  They use a lot of very strong weird sauces and food is not good. The service is also not good.  I called twice to have my laundry picked up and finally gave up and took it to the front desk myself a couple hours later. They didn't even apologize.  The lobby of this hotel is absolutely wonderful and I like the location of Nob Hill, and I had a great view from my room, but overall I would rate this a 3 star hotel and just incredibly OVER-PRICED!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 10,
        "expertise": 0.016072676450034,
        "user_cities_visited": 2,
        "review_days": 0.8012048192771081,
        "helpful_class": 2,
        "review_text": "Five Star Service.  The Grand Dame of the Magnificent Mile.  What an institution!  Lovely, spacious rooms.  Perfect amenities.   Close to the finest shopping & restaurants in the area and all right outside the front door. Would stay at no other hotel in Chicago  Can't wait to go back~~~~~~~"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 17,
        "expertise": 0.00504799735187,
        "user_cities_visited": 84,
        "review_days": 0.056955093099671006,
        "helpful_class": 0,
        "review_text": "Excellent stay-cation visit to Seattle area. Location is great and was close to numerous restaurants and beautiful Lake Union.Complimentary shuttle was convenient and very accommodating. Drivers were friendly and knowledgeable, even providing tourist information about Seattle. It was very convenient to just hop on/off shuttle and avoid the headaches of traffic and expensive parking fees. I noticed a lot of people not tipping drivers. People  Please, tip your driver, you are saving a lot of time and expensive parking fees. It's just plain courtesy.Room was large and clean, loved the fireplace and comfortable bed. Decor was pleasant providing us a view of lake Union. At night room was very quiet and well insulated providing a great nights rest. Rest of hotel is beautiful and well decorated, they have a small gift shop, complimentary coffee and paper in lobby. Front desk staff is friendly and knowledgeable. Evening reception on Tuesday is excellent, providing refreshments, spirits, and hor d'oveaurs all complimentary. Plus you get a chance to meet GM, which I think it s an excellent idea that most hotels should provide (very personable). Morning breakfast was delicious, offering a great variety of foods, fresh fruit, yogurt, quiche, eggs, sausage, etc. very good and filling. Pool and jacuzzi were clean and comfortable. Pool was nice and cool and hot tub was hot, not lukewarm. Excellent finish to tired muscles from all that downtown walking.Highly recommend this hotel if you are in downtown Seattle. I have stayed at 5 star hotels and am very impressed with Silver Cloud hotel. I have always had a great experience with them and will continue to stay at Silver Cloud in the future."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 5,
        "expertise": 0.00056395355965,
        "user_cities_visited": 15,
        "review_days": 0.7332968236582691,
        "helpful_class": 1,
        "review_text": "Rooms have been upgraded. No resort fee. Helpful staff, seem to be happy your there.Magnolia's good for breakfast and reasonably priced. Ask for a room away from Fremont street where all the noise is located.  Depending on your timing of stay dates rooms are very reasonable. Hugo's Cellar is an excellent steak house located in hotel. (4.8 rating on open table) Last trip (week) we went there twice because my wife liked it so much.  I would stay there again.  Not the Wynn but depending what your doing you save two or three hundred a night. We don't need a hangout place but a comfortable place to sleep. Free parking as well."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 10,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 336,
        "review_days": 0.048740416210295005,
        "helpful_class": 1,
        "review_text": "When we arrived, there were three \"gangbangers\" hanging out at the hotel entry way, no Bell Men, and inside smelled very heavy of smoke.  We had to give an ID to use the Luggage cart to haul in our 3 sets of golf clubs and luggage (which they kept until we returned the cart).  They store our items for us in locked room.We arrived about 11:30 am and the room was not going to be ready until 4pm, which was fine with us, but, after we left to go to the strip we decided that none of us felt safe staying there, so we found a room at the Flamingo Hotel, returned to Silver Sevens and requested a refund of $50.00 for the room we would not use, they refused because we did not cancel 24hrs prior.We were 3 women traveling together."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 15,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 30,
        "review_days": 0.42113910186199305,
        "helpful_class": 0,
        "review_text": "Took a trip up to Washington recently for a Washington Redskins football game, and although the stadium is located outside of town a little ways, we knew we wanted to stay in DC for better access to local food and drink options. Thanks to some points redemptions, we ended up at the almost brand-new Hyatt Place Washington DC/National Mall.Arrival at the hotel didn't leave the best first impression, as the valet was nowhere to be found. We ended up waiting downstairs for nearly ten minutes for a valet attendant to appear to park the car. Since the hotel does not offer a self-park option, this was our only option for parking the car, and was a bit annoying.  Our check-in agent at the front desk was efficient enough, but also didn't have much of a personality and was a little cold.The room was well appointed, and laid out similarly to other Hyatt Place rooms. These are spacious rooms with plenty of space to spread out.  We easily fit three people in with the two queen beds and a pull out sofa.  Room was clean and worked great for our needs.The hotel restaurant is open until 2am, which worked out well for us since we didn't return from the football game until nearly 1:30 and needed some late night grub. Food from the hotel kitchen was tasty, but took a long time arriving, which was a bummer since we were the only people in the restaurant area.  Bartenders and staff were friendly though.Check-out and valet experience the following morning were much the same as they were when we arrived, with the same cold desk agent checking us out of the hotel, and despite calling valet to bring our vehicles around before we left the hotel, there was zero action on the part of the valet until we went downstairs.  Really poor service in this department.Overall, the property is really great, and with convenient access to Metro and a great location near the National Mall, it's worth a look. However, I'm really hopeful that some of the service issues that we experienced can be examined and corrected, because those managed to turn a great experience into an OK one."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8696604600219051,
        "helpful_class": 0,
        "review_text": "Stayed at the MGM Park resort for 4 nights the last week of April. The staff were very friendly and helpful. The only issue I had was 1 night I could hear the booming of the TV from the room next to the head of my bed. Enjoyed the food, pool and casino."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 55,
        "expertise": 0.0026711169958430004,
        "user_cities_visited": 91,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "I've spent 5 nights in a club one bedroom suite during my business visit to SF.  The bedroom was spacious with extremely comfortable bed. It has a large tv and two small closet which are more than sufficient to accommodate your clothes. It has 1.5 bathrooms. The main one got twin sinks, a bath tub, and a shower. The smaller one only a sink and a toilet.  I loved the large living room which got a large tv, sofa, chair, and a nesspresso machine. The club lounge was excellent, which offers food, snacks, coffee, water at almost all time. The gym was good in size with several techno gym trademills, cross trainers, and other weight lifts machines. The staff service was superb."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.43373493975903604,
        "helpful_class": 0,
        "review_text": "usually great hotel, but this time we decided women's shower/steam room could use an update.  It also smelled like mildew. On a positive note, the sofa bed is layered with a feather bed which is great for kids."
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 35,
        "expertise": 0.0011483402192880002,
        "user_cities_visited": 51,
        "review_days": 0.6610076670317631,
        "helpful_class": 1,
        "review_text": "I stayed here during the RSA Conference. Rooms are attractive, in a neo-Asian modern style. Good wireless. Excellent room service and front desk. Convenient to downtown. About a 15 minute walk to the Moscone Center. Directly on the California Street cable car line. I got a government room rate by calling the hotel directly."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 4,
        "review_days": 0.8384446878422781,
        "helpful_class": 0,
        "review_text": "If you are looking for a fair price, peaceful place but still on Strip - this is the right place!The hotel is really small if compared to all the others on Strip, for me, that was a bonus, with no resort fees and parking included. The room was available before the check-in time, and I was able to leave my luggage in secure room when I checked-out. All the employee were very kind with me. The room was very clean and it was cleaned everyday. There were also a coffee machine (with compatible capsules) and small refrigerator."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 18,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 245,
        "review_days": 0.345564074479737,
        "helpful_class": 0,
        "review_text": "This hotel has a great location. I recommend if you would like to walk around Manhattan central.Rooms were very small and did not meet with our expectations for cleanness.No breakfast is served.Our room was staring into a dark space.But overall it was OK compare to prive level."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.279299014238773,
        "helpful_class": 0,
        "review_text": "I loved this hotel.  It was in a perfect location for walking to restaurants and shopping.  We were there for only two nights but could have stayed longer.  The check-in process was a breeze and I felt welcomed the moment we arrived.  The room was beautiful with more than just a partial view of the ocean.  I would definitely stay at this hotel again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47699890470974804,
        "helpful_class": 0,
        "review_text": "After a day of driving all over the area as a participant in the 2017 LYS Yarn Crawl, Seattle was the perfect stay over destination for my two day adventure.  Hotel Max was referred to me as an excellent hotel..so I tried it.  Was nothing but pleased from the street side valet, to the lobby party going on, one of the best beds around and groovy decor..was a great stay.  So close to everything Seattle too. Front desk folks were wonderful!  Jaymie was super nice and friendly, and TOTALLY took care of my stay at Hotel Max!  THANKS HOTEL MAX!  I 'll be back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "Inexpensive rooms but expensive amenities. Decent facilities, unhelpful staff. Not once during our 3 night stay did we get clean towels. Pool water was dirty - it needed to be skimmed. Significant plumbing back up in bathroom during the night. Awoke to hotel employee peaking around the corner of the room informing us of problem and that they would be working in the bathroom. Thereafter we were offered a room exchange so they could work in the room. We declined as they were already there working, we were still in bed, and it was check out day for us. When they were done working, the carpet was soaked well into the room, they left no towels, toiletries (including toilet paper). We were not offered any apology upon check out.  I was part of a wedding at the hotel. The dinner buffet was taken down quickly after the diners had their first plate. The bride expressly asked the staff to keep the cupcake boxes as she wanted to have leftovers for the following day. The boxes were not kept, and when we asked for something to put the cupcakes in, we were told there was nothing. I heard good things about the Golden Nugget and had a good spa experience there, so that is where I will stay next time."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 10,
        "review_days": 0.362541073384446,
        "helpful_class": 0,
        "review_text": "The hotel was recommended by friends, but we were not sure what to expect. This place exceeded all of our expectations, great location, easy parking, nice lobby, friendly, efficient staff. Just an all around good place to stay."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 6,
        "review_days": 0.445235487404162,
        "helpful_class": 0,
        "review_text": "a great hotel with an excellent location. The rooms were spacious and clean. i cant remember the names of everyone but Pat and Enas were very helpful special thanks to Enas for being such a sweetheart and helping us a lot . everyone else from  the concierge to the security guys were very friendly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.584884994523548,
        "helpful_class": 1,
        "review_text": "When I sat down to play slots at Casino Royal security immediately came up and asked for my ID. I am sixty years old so I new it was not because of my age but that he was profiling me. I asked if he was asking everyone for ID or was he just profiling. He said that I was asking people for money! I was playing a 25 cent slot machine and had over 200 hundred credits on it and a pocket full of 20 dollar bills. The he said he would throw me out if I did not shut up! Then when my wife spoke up he acted shocked that she was with me. My wife and I immediately cashed out and I told him he could tell his boss I will take my money to a different casino! Do not go to Casino Royal. Very disrespectful to customers!"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 29,
        "expertise": 0.0016066397009550002,
        "user_cities_visited": 39,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "Everything I expect from a Hampton Inn, was not disappointed. I would not, however, recommend the room service provided by a 3rd party company. Brochure was placed in our room, it was late after a long day of travel, and after 2 hours our meal had not arrived. The promised credit to my card never came, and after 2 weeks I've had to dispute the transaction with my credit card company."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.037787513691128004,
        "helpful_class": 1,
        "review_text": "So happy with our decision to stay at the Grand Chateau. Location is excellent and right in middle of strip. Easy to walk to everything! We stayed in the newest tower and loved the decor of the rooms. Our 2 bedroom suite was contemporary and felt brand new. We were on the 20th floor and while the view wasn't anything special, it was open and light. Comfortable beds, even the sofa bed had a nice foam mattress that my daughter says was comfortable. Unfortunately that translates into a fairly uncomfortable couch to sit on but not at all a big deal.With the exception of one particular female concierge, the service has been great! Front desk staff is friendly and Valet has been good. Longest we waited for the car was 10 minutes. I don't know the concierge's name, but you will know right away which one she is if you ask her a question. She is very short and to the point. Doesn't extend herself at all. If you ask another question after she feels she has answered you sufficiently, she basically dismisses you. I had the unfortunate luck of speaking to her both times I asked for information. Not a big deal though. Google is my friend!The pool on 5 is very nice, though small and the new gym is amazing. The marketplace is very convenient and movies are available to rent in the lobby for $2 each. We loved that the hotel is non smoking! Overall a great stay. We would definitely come back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.869112814895947,
        "helpful_class": 2,
        "review_text": "We booked a 2-night stay for this hotel, but unfortunately, our flight to Seattle was cancelled which caused a series of disruptions to our itinerary. Our hotel reservation had a cancellation policy that just expired a few hours prior, so I called Paramount explaining the flight cancellation. We still wanted to stay with them for 2 nights total, but rather than consecutively, asked if one night could be rescheduled. Paramount staff were not willing to work with us at all even though we offered proof of flight cancellation - they said they would charge us a cancellation fee and if we wanted to stay a different night, we would have to pay for that room as well. The worst part is that the night we wanted to switch to was CHEAPER than the original night that we paid for and they had plenty of availability.It's a shame that Paramount could not help customers who were in need, especially since the hotel would not be at a disadvantage. Instead, they looked for every way to nickel and dime us by trying to charge us cancellation and for a new room. Needless to say, we did not rebook with them and won't be staying there again."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 10,
        "expertise": 0.000712526439219,
        "user_cities_visited": 17,
        "review_days": 0.40799561883899205,
        "helpful_class": 1,
        "review_text": "Vive Hotel is a couple blocks off Waikiki.  It is very conveniently located near the Duke statue.  The hotel room we had was small.  It included a tablet for our use while we were here.  They offer breakfast from 7-9am. It consists of several kinds of fruit, a variety of breads and rolls and coffee or juice.  They have a concierge until 2pm daily and the front desk is staffed around the clock.  They have towels and mats for you to take to the beach.  There are 119 rooms in total."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 23,
        "expertise": 0.013847511861414,
        "user_cities_visited": 8,
        "review_days": 0.366922234392113,
        "helpful_class": 1,
        "review_text": "Went for a holiday to Bangkok in October 2016. Would like to share with you guys what is the best mode of transport to take upon arriving at the Don Muang airport. Do no waste time and money going for a taxi especially when the traffic is so bad in Bangkok irregardless of what time of the day!!  At the arrival hall of Don Muang airport, just head to Gate 5 and exit.  Once outside, you can see a waiting area with the sign \"BMTA Bus\".  There are 2 types of buses stopping here ie Bus A1 and A2.  Just hop on to either bus A1 or A2 if you are heading to the city. These buses will bring you to the 1st BTS skytrain station ie Mo Chit and from here you can catch the next BTS skytrain or metro to wherever your destination is!  It only takes about 20 minutes from the airport to the Mo Chit station, The stretch of road from the airport to Mo Chit station is very clear and it's not jam at all. Since Mo Chit station is the 1st station, passengers will definitely get a place to sit therefore no worries even if you are travelling with bulky luggage.  I once tried travelling to Victory Monument by these buses and it took me over an hour compare to only about 7 minutes if you were to travel by the BTS skytrain from Mo Chit station to Victory Monument station!!! It is strongly advise to travel by the BTS skytrain from Mo Chit station onward no matter where your destination is. The stretch of road from Mo Chit station onward is terribly jam and cars are not moving at all!!Buses A1/A2 charge a flat rate of 30 baht irregardless of where you are getting off.  The bus conductor on board will collect the money directly from you so do prepare some small denomination.  The buses are old but well  equipped with powerful air-condition. These buses run every 10 minutes thus it is very convenient.As for going back to the Don Muang airport from the city,  it is much more easier.  Just take the BTS skytrain and stop at Mo Chit station.  Once you reached Mo Chit station, there are sign/direction showing you where to exit in order to catch the A1/A2 buses.  The signage and instruction here are very clear!!Have a wonderful time in Bangkok!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.628696604600219,
        "helpful_class": 0,
        "review_text": "Stayed here for Presidents Day weekend.  Great location on Collins Ave with beach access through the SLS Hotel.  The restaurant, Cleo, is excellent.  All staff was great as well.  Rooms are very clean & nice.  Couple of improvements though that I hope they can address:  There is no food or drink service at their rooftop pool.  This was a bit disappointing, as the pool is very nice & not overly crowded.  Our room felt muggy & not properly air-conditioned.  Also, one of the lamps in our room was not working, making it very poorly lit.  Not ideal for getting ready to hit the town, but we made it work anyway."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 58,
        "expertise": 0.001818321974489,
        "user_cities_visited": 329,
        "review_days": 0.089266155531215,
        "helpful_class": 0,
        "review_text": "The hotel looks fine at fine first sight but during my two days stay i found many flaws in the customer service this hotel provides. The room is quite nice and bed comfortable but other than that i noticed a number of things that I didn't expect when staying in a hotel and paying close to 300 USD/night.- You can make your own coffee in the room but there is no milk/creamer and sugar.- There was no glass in the bathroom (not even not a plastic cup). So I had to take one of the two glasses from the room. The other glass was dirty (big stain).- The airco makes a lot of noise. Has to be switched off during the night.- When sleeping on the second floor (and on the outside of the building) you need earplugs anyway because of the noise.- Empty mini-bar other than 2 bottles of water, charged at 3 USD each.- I was surprised to see that if you order \u201cChicken Caesar Salad\u201d through room service you get a Caesar salad without chicken.When returning to DC I probably go somewhere else."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 11,
        "review_days": 0.8148959474260671,
        "helpful_class": 1,
        "review_text": "Stayed 2 nights and had a really enjoyable visit. Staff couldn\u2019t be more friendly and helpful, and I have nothing but positive comments. Breakfast offered everything you could possibly want, and the one dinner we had on the rooftop dining area was fantastic. The rooftop pool and bar was a great place to chill out after the craziness of Bangkok. A complimentary tuk tuk service to the shopping mall which is beside the local train station, or a 5 minute walk from the hotel takes you to the river taxi. Love this hotel, the city and the people."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.606243154435925,
        "helpful_class": 1,
        "review_text": "The Peninsula is way better. I was really disappointed with the staff's attentiveness. They were icy and didn't go out of their way to make me and my family feel welcome. I was expecting luxury but that wasn't the case. The location is great, but that's about it."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 11,
        "review_days": 0.906900328587075,
        "helpful_class": 0,
        "review_text": "No complaints!! High marks from check-in to checkout for professional, caring staff, cleanliness and great location.  Our children live on Capital Hill so this Hyatt is now our home-away!   I\u2019m a Hyatt member and have stayed in Hyatt hotels throughout DC as my children moved and now bought.  I realize there are lots of hotels in the DC area but we chose this one and we\u2019re glad we did!   We\u2019ll be back to visit soon... always love to visit our children and granddaughter    A note note to management::Thank you for the courtesies at this visit."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 12,
        "expertise": 0.006362867336055,
        "user_cities_visited": 116,
        "review_days": 0.017524644030668002,
        "helpful_class": 1,
        "review_text": "My daughter and I stayed here on the last night of our mother/daughter weekend for her 16th birthday. We arrived from the Grand Hyatt around 3pm and our room was not ready yet. While we waited we decided to order a chocolate dessert and enjoy the beautiful lobby.After waiting for about an hour I decided to go check if our room was ready. It was and they had actually called me but the lady at the Platinum desk had my phone as she was charging it for me so we could continue our sightseeing as soon as we dropped of our things in our room. She was not the one that called me so I can't fault her for that.We had a room with 2 double beds and a nice balcony on the 6th floor. It was very spacious with a fabulous view of the bay and the Ferry Building. We left to enjoy our last afternoon of sightseeing and when we returned we found a delicious tray of cheese and crackers. Very thoughtful!We enjoyed that public transportation was literally right across the street from hotel which made it very easy to get back to the airport the next day.I used my annual credit card night here as I could not use at the Grand Hyatt. I enjoyed this location and will definitely becoming back. Actually in 2 weeks for my husbands birthday! Can't wait!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 4,
        "review_days": 0.5657174151150051,
        "helpful_class": 0,
        "review_text": "As a die hard tea drinker, afternoon tea is a treat for me and I could not think of anywhere in Chicago that I would rather go for that treat.  We stopped at the hotel on our way from the airport (unfortunately not able to stay at the Drake) to our hotel.  After a long airplane ride, a relaxing tea was just the thing.  The service was top notch and our server Mirhet was attentive and friendly.  The 'treats' on the three tiered server were fresh and delicious and refilled on request.  I loved the selection of teas they offered.  I loved mine and my husband liked his (he is a diehard coffee drinker).  All in all, a relaxing afternoon altho I was disappointed that they didn't have the advertised harpest playing.  The Palm Court was being used by many business men for meetings so that may have been why they didn't have music.Only drawback I find with this hotel is lack of handicapped access to some of the areas."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.837897042716319,
        "helpful_class": 0,
        "review_text": "I always stay at the Ala Moana since it's so close to the mall, the Convention Center, and right at the beginning of Waikiki. It is just the right amount of comfort away from home. We stay here when we want to try out a new place or event and don't want to drive all the way back home, a mini staycation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.35596933187294605,
        "helpful_class": 0,
        "review_text": "Enjoyed my stay, found the area great for walks. Close to metro, so easy to get to the mall and other areas. Did fibd the prices for internet very high, at 13 dollars a day. I prefer to stay in hotels with free internet!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.09748083242059101,
        "helpful_class": 2,
        "review_text": "Second visit for us and not one disappointment. Clean rooms very good ac. Mac 24 one of the better restaurants in the area. Newly remodeled pool was a hit with the kids and the poolside bar was a hit with the adults. close to shopping, the beach and a lot of other restaurants. Very nice staff."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.6193866374589261,
        "helpful_class": 0,
        "review_text": "Stayed here over Thanksgiving weekend and was well worth it. Very convenient to public transportation and excellent, friendly staff, clean rooms. And it's just the right distance from Union Square not to be overwhelmed by mobs of tourists.They have great coffee in the hotel room and during the week a wine social hour in the lobby."
    },
    {
        "user_review_posted": 205,
        "user_total_helpful_votes": 112,
        "expertise": 0.002542096920472,
        "user_cities_visited": 143,
        "review_days": 0.35596933187294605,
        "helpful_class": 0,
        "review_text": "Having stay at both high end and budget hotels, I would still give Aloft Fidi a five stars for following reasons:1. The price is reasonable, which is a good deal.2. Perfect if you are looking for somewhere to stay in Fidi.3. The front desk staff were exceptional, they really showed how Aloft beats some high end properties. Especially the tall guy (sorry I forget to take his name down), I stayed here for twice, he was always there and very helpful for any inquiry. I don't usually expect too much from Aloft, but their attitude of trying best to accommodate guests were impressive.Thank you for the excellent service"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 11,
        "review_days": 0.147864184008762,
        "helpful_class": 1,
        "review_text": "Three nights stay. Hotel is very central and offers a courtesy tuk tuk to the main road where a short walk takes you to the sky train which is very easy to use. Given a deluxe room which to be honest looked a little tired. Very clean though and comfortable. Staff as usual in Thailand were so polite and very helpful. Booked a tour through the concierge which was excellent (our guide Nok was superb). All in all an enjoyable stay."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 26,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 24,
        "review_days": 0.46987951807228906,
        "helpful_class": 1,
        "review_text": "Stayed at The Platinum Hotel for 2 weeks.  We have stayed before about 6/7 years ago and found it just as good albeit a little jaded.  Needs a bit of a refurb although wouldn't put anybody off staying there as if we are ever able to return, would probably stay there again.The hotel is just off the strip so quieter but within easy walking distance.  Also not a casino hotel so bit smaller than most. However, all the rooms are suites and extremely good sizes with balconies.  Each suite is fully equipped with a good sized kitchen  (large fridge/freezer, cooker, microwave and dishwasher).  Lots of cupboard space and large breakfast bar.The lounge is also quite big and is comfortable with a pull-out tv and patio doors onto balcony.  The bedroom large with queen-size bed and tv.The bathroom  has a double sized spa bath (ample room for 2) and separate shower and twin basins.The only downside is that the suite we had was looking a bit tired.  The kitchen too wasn't equipped with enough cutlery (we had to ask for some more).  Also some items such as a chopping board, sieve, etc would have been helpful.  Obviously you don't want to cook a full course meal but we did have breakfasts and the odd meal if we had had one meal a day out.However, the Platinum's management and staff are fabulous.  Extremely friendly and each and everyone of them couldn't do enough for us.  The Manager and all the staff were great. Even the valet drivers were so helpful.Also 'happy hour' every day from 4.00 until 5.30 pm was a bonus if you were in the hotel at that particular time."
    },
    {
        "user_review_posted": 223,
        "user_total_helpful_votes": 103,
        "expertise": 0.002132061122713,
        "user_cities_visited": 93,
        "review_days": 0.975903614457831,
        "helpful_class": 0,
        "review_text": "If you prefer sterile and ultra modern, then this isn't the hotel for you.  This hotel IS for you if you appreciate the San Francisco elegance of long ago with all the modern comforts (high thread count and luxurious sheets and towels, comfortable beds, great water pressure in the shower).  We had an amazing stay (unfortunately, just for one night) and packed in all we could.  Walking distance to Union Square (a good workout on the way back walking up the hill!) and to excellent restaurants.  We had a drink and dessert at the Top of the Mark which was so fun!.  We were fortunate to have crystal clear weather, and I was treated to an amazing sunrise.  The staff from check in to bellmen, and housekeeping staff were friendly, courteous, and wanted to make sure everything was to our expectations.  We would definitely stay again and will recommend highly to our friends who visit San Francisco."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 53,
        "expertise": 0.002272160718591,
        "user_cities_visited": 35,
        "review_days": 0.1013143483023,
        "helpful_class": 1,
        "review_text": "On our arrival at hotel I was pretty well gobsmacked by slot machines right in our face on entry to reception, a little more room at reception would have been better, pulling our cases through slot machines not an easy task, smell of smoke was a little over powering aswell ! On entry to our room, wife opened curtains to be faced by a brick wall a meter from window, I told reception we booked a premier room in the tower block and they immediately moved us to room of better quality, overlooking the pool.just what we were expecting in first instance ! The pool is a little oasis stuck in the middle of a very fast Vegas, while relaxing by pool you would not believe you were in Vegas. Some days there were only a handful of people by the pool, free towels good music and very good prices on drinks and snacks, The food in the hotel was excellent 24/7 buffet and resturant well above our expectations and with deals and coupons, excellent value for money. Do get an A player card as you gain points for value deals in restaurant and gift shop, there is not a kettle in room but you get free coffee vouchers for gift shop,cafe, coffee v,good quality.there is no fridge either but you can hire one, which we discovered on our third last day ! Staff in gift shop excellent. Was always met by a lovely smiley girl called Paris when in for my coffee, always very helpfull and caring on giving us advise and how to get around Vegas , all staff not as charming, ie girls at tables always fast and furious, trying to get round as many players as poss for tips, that's Vegas for you. This hotel is mainly for your working class person, locals swan in for a flutter so don't be surprised to be sat beside a local at roulette table with worn out trainers and holes in Tshirt ! They always friendly thow. Over all we had a lovely stay, the pool, food and friendliness of staff in coffee shop,cafe made it for us, a very cheap way to holiday in Vegas !"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 82,
        "expertise": 0.011264009079302001,
        "user_cities_visited": 42,
        "review_days": 0.26998904709748,
        "helpful_class": 0,
        "review_text": "We stayed here for 2 nights before taking a cruise, lets get the bad out of the way....VERY tiny rooms, and please..management why cant you screw in a shelf on the wall so we have a place for our toiletries....that was a real pain, no shelf space anywhere....now for the good parts....good price for the area, about a 5 minute walk to the beach .....on the way back from the beach there is 2 ABC stores, KFC,Burger King and a little mall area that has food offerings....we would pick up 6 bear from the ABC and sit on our Balcony in our hotel over looking the canal or enjoying a glass of wine at night....birds were around us and no noise day or night.....desk staff were very helpful....free breakfast had a little western and asian food in their buffet...only wish a bit more fruit but again way enough food......pool area was small but usable...the front desk lent you beach towels and 5 short minutes later we were bobbing up and down in the surf....a hop on hop off was again right at the beach area near the Duke Kahanamoku Statue which was where we entered the beach.we will be doing a cruise again from hawaii and will definitely stay here again...please install a shelf or two though!...oh and very good free wifi"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 123,
        "expertise": 0.005174203388473001,
        "user_cities_visited": 77,
        "review_days": 0.41730558598028406,
        "helpful_class": 0,
        "review_text": "The hotel claims a five star service, but to me it was just a comfortable and clean 4 star hotel.Breakfast was ok.Really liked the rooftop swimming pool!I like the style and furniture of the hotel, modern Balinese style.It is a 10 minute walk to khao san road.I personally prefer a stay close to metro when in Bangkok, but for anyone wanting to stay close to Khao San it is a good choice."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 61,
        "expertise": 0.0024208508154220003,
        "user_cities_visited": 79,
        "review_days": 0.12814895947426,
        "helpful_class": 1,
        "review_text": "Safe, comfortable, well-renovated, quiet place to stay in the Castro area. We stayed here for more than a week. It's looks a little like a rundown motor lodge on the outside; on the inside, we had comfortable, spacious, clean, well-renovated room.So much for the hotel itself. The location is excellent: Accessible to Market Street public transportation for getting downtown easily, plus other lines for getting you to Golden Gate Park. About a block from a Safeway for stocking up on essentials (which we could keep in the in-room refrigerator). Lots of great places to eat in the Castro area and the Mission....both in walking distance (little more walking to Mission). Couldn't think of a better place to stay, in hindsight, especially after wandering around downtown. This is like staying on the Upper West Side of NYC instead of Times Square."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 112,
        "expertise": 0.0049243770969460005,
        "user_cities_visited": 42,
        "review_days": 0.59090909090909,
        "helpful_class": 1,
        "review_text": "Ok... I will be probably be burned at the stake by the management for this review but in our opinion it is honest and fair.  We stayed in room 404 for three nights and sadly was looking forward to leaving for these two reasons only. Firstly, the shower was abysmally poor the water pressure literally zero, we gave it the benefit of the doubt on the first morning thinking perhaps all other guests were using their showers at the same time, but not so as we tried different times during our stay and each time the pressure was equally as bad. Secondly the noise in the room during the early hours... the radiator cranking into life sounded as if some one was banging a hammer at it next to our bed, along side other noises outside the room, at one point I thought some one had come into our room it was so close. I would imagine that being quite scary if you are on your own, plus the sounds from the bathroom are far too close for comfort !!!   As we  were out most of he day it seemed pointless to ask to be moved also we didn't want to pack and unpack again. On a positive note the room was clean the bed comfortable Wi-Fi fine apart from the last night when it went down but that was out of the hotels control. There are free flasks of tea and coffee to help yourself to plus complimentary chocolates at certain times of the day, along side daily newspapers. On offer is a perfectly adequate breakfast served by friendly and efficient  staff. However because of the noise in the room and really poor shower I can't give it more than a three star rating."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 8,
        "review_days": 0.29956188389923305,
        "helpful_class": 1,
        "review_text": "Quite an old fashioned hotel. Basic, clean but just not for us really. The receptionist wasn't extremely helpful- more interested in selling us products (hop on bus)  than helping our query re travelling around / transportation. The price was expensive. Great location though- right near union square, tram easy access and buses easily accessible."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.419496166484118,
        "helpful_class": 0,
        "review_text": "Booked thru Orbitz and I picked one of the cheaper deals. I was a little worried, of course, but I can honestly say that I didn't have any significant complaints about the room or the hotel. Yes, factor in the $25/day + tip for valet parking, but this was always pretty convenient (one day we made it to the garage 10+ minutes after requesting the car and it wasn't there yet). Tablets in the room let you request the car and amenities (like an ironing board and iron). We were on the 17th floor and didn't experience any of the noise issues that I see some others did. The AC wall unit was very good at getting cold wherever the vent was pointed, but not so great at hitting me in bed (so I woke up a little warm at times). Hot water and tea were available 24/7 in the lobby. Staff was friendly and the hotel is just a few short blocks from the water. Highly recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.36035049288061305,
        "helpful_class": 2,
        "review_text": "This property was nothing more then a nice Marriott.  The elevators are old and the bell man had to literally punch the buttons to get our floor to light up.  The distance from the elevator to our room was obnoxious....   for the price for room, parking and it supposed to be a \"Ritz\" it was totally overrated."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.479189485213581,
        "helpful_class": 0,
        "review_text": "I reserved a room at Kimpton Palomar for a work trip May 17-20. I have never stayed at a Kimpton property but my friends and colleagues have recommended the brand, so I was looking forward to something less corporate than my usual choice. I arrived at 10am and the room wasn't ready; fine, normal. I returned to the hotel at 10pm that night and the desk clerk wrung his hands saying there were no rooms available. He didn't appear to have any idea what to do about that and I suggested ringing all the other Kimpton properties in DC-- at ten pm with a very early workday looming ahead of me. Apparently they were all booked up, too. The manager on duty came and assured me this was a fluke and that i would be upgraded the following night, an extra night could be added to my reservation, and she then escorted me (she graciously carried my bag) to the Residence Inn across the street, where I was given the very last room available, which had huge stains on the carpet, and overwhelming perfumed smell (maybe carpet cleaner?) and a handicap bathroom with a broken seat so that you had to stretch across it to use the very small handheld shower head to wash your hair awkwardly. Residence Inn had \"free\" breakfast, but nothing was gluten free (not even the scrambled eggs, which seems fairly dodgy to me...).I returned to the Kimpton Palomar in the morning to leave my bag with reception. I asked why I had not been contacted during the previous day about there being no rooms available. I was told the number they had for me was incorrect. I don't understand that given the reservation with my work contact details and the fact that I have a Kimpton rewards member number with my person details in it. I gave them a business card with my Kimpton rewards number written on the back and asked to be contacted when my room was ready. I asked for a confirmation of my room and the extended reservation. The extended reservation would not be possible, I was told.Meanwhile, the fire alarms were being tested. An older international traveler came to the reception desk beside me and tearfully complained that she had been left alone in her room when her husband went to buy a newspaper and had no idea the alarm was just a test. There had been flyers on the reception counter, but none in the lifts or distributed to the rooms. The very young customer service agent rolled her eyes uncomfortably and mumbled \"sorry\" to the older lady. This woman didn't want anything but acknowledgement. Why was the desk clerk not empowered to say, \"I'm so sorry that happened! It must have been so frightening for you. May I send a tray of tea and snacks to your room?\" What would that cost Kimpton? Five bucks? Nope. Rolled her eyes. Ruined the lady's day, her husband's, and didn't do mine any favors, either.No one contacted me during the day to say the room was ready. I came back after work at 6pm and was told there was no room available. I asked why i was not contacted and again, i was told they had the wrong number for me. No one knew what happened to the business card. I asked to speak to the manager and a different on-duty manager clarified that there was, in fact, a room for me. I was given a beautiful executive spa room. I renewed my request for my reservation to be extended an additional night at the agreed upon rate to which the on duty manager assented. All seemed resolved.I put a card on the door for breakfast delivery to save some time for a busy work day. No breakfast was delivered. I checked the door ten min after it was overdue to find the card still there. Called reception -- \"oops, we must have forgotten to check that floor.\" I proceeded with busy work day without breakfast.I returned that evening, complained about the breakfast and was given a credit for breakfast the following morning. Arrived in my room to find the giant, heavy coffee table moved over by the bed. I guess housekeeping moved it to vacuum and didn't move it back? I asked at the desk for it to please be replaced by the sofa during the next day.You'll be surprised to read that breakfast was actually delivered, but probably not shocked that it was lukewarm with the eggs not cooked as requested and the potatoes and coffee tepid. On the upside, they offer gluten free toast. An eye watering $60 for over-done eggs, tepid potatoes, berries that appeared unwashed, and tepid coffee + gf toast. Thankfully, i was credited for this and did not pay out of pocket for it.I returned to my room that night -- guess what? Coffee table still up against the bed so that you had to access the bed only from the other side.Anybody can have a bad week, but apparently everybody had a bad week at the Kimpton Palomar. When I checked out, the concierge who rang up my bill was very kind and thanked me for not being unreasonable or shouty. Well, of course I wasn't shouty, but that doesn't mean that this level of service is acceptable to me. I travel to DC regularly and all over the world for work. I stay in hotels twice a month.This is not normal. In the end, they credited my incidentals (a bottle of water from the mini-bar and the outrageous tepid breakfast) and took $100 off the agreed upon rate of approx $1500 (though I had been upgraded). It's not about the money, but being charged at all for the extra night seemed excessive under the circumstances. The on-duty manager appeared as well and they both gave me their cards and asked for an opportunity to demonstrate better service on my next trip to DC. I believe that they were sincere, but would you give them another chance after so many things had gone wrong?The Titanic would not have gone down if only one of the designer, owner, captain, or lookout had performed his job better. Is the Kimpton brand a sinking ship? As my first (last?) Kimpton experience, this was titanic indeed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26670317634173,
        "helpful_class": 0,
        "review_text": "Pricing was excellent, location was central to beach and public bus stops, resturants and shops. Modern d\u00e9cor and excellent customer service. Comfortable rooms with views of beach, city or mountain. Staff very friendly and happy to assist with bookings of tours and any other issues."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.027382256297918003,
        "helpful_class": 1,
        "review_text": "Our room exceeded expectations.  The neighbourhood seemed safe & featured very well-kept older homes.  It was an easy walk to the Capitol Hill environs & attractions, and was surrounded by a wide assortment of restaurants."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 30,
        "expertise": 0.0018060709536170002,
        "user_cities_visited": 135,
        "review_days": 0.46056955093099605,
        "helpful_class": 0,
        "review_text": "Admittedly, I came with high expectations.  I used to have Platinum status andfamiliar with the JW quality level.The hotel is decidedly average and borderline tired looking. We had a suite, supposedly one of the best rooms.  After a long flight, I decided to order room service (turkey club with fries).  The bacon was burnt and the fries soggy.  Not impressive.The good things: service is on par for a JW from the front desk, room service, and valet.  The king size bed is firm and comfortable. The fitness center has well equipped (although also tired looking).If you're looking for some peace and quiet this might be a decent option. If you want to be closer to the action, there's plenty of options on and near the Strip. It's a 20min drive from the JW without traffic and shuttles aren't that frequent."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 62,
        "expertise": 0.0023980286145130003,
        "user_cities_visited": 202,
        "review_days": 0.033953997809419004,
        "helpful_class": 1,
        "review_text": "Super short walk to the beach.  The breakfast is reasonable relative to the cost vs. cost of other places near by.  Rooms and baths were small but we must be realistic here...  One of the more popular surf breaks for beginners is super close.  Our 6 yr old son was catching 10 second rides and keeping his life guard/dad very tired.  The great O'ahu transit system has many stops very close.  We took the bus all over Honolulu for about 10 days.  We also rented a car for two days and then later for three days to bounce to the West, North and East coasts rather than spend hours on the bus."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.730558598028477,
        "helpful_class": 1,
        "review_text": "I loved the Hyatt Centric from the moment we checked in till we checked out. The staff were excellent very friend very helpful. I would highly recommend it to everyone. Very central to everywhere and can't thank the staff enough for an amazing stay."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.33296823658269403,
        "helpful_class": 1,
        "review_text": "hotel is located right in the middle of the crazy hustle of china town. It`s really quiet inside and with interesting design, nice pond in the middle of the building. I like the breakfast area - actually the only place with the day light. We had some day light coming through the glass wall in the room, but no actual view. Breakfast itself is wide combination of buffet and a'la card options (asian and western). Good coffee. Check out was smooth, we were helped with luggage into the cab. Very nice staff through the whole stay. No real issues."
    },
    {
        "user_review_posted": 240,
        "user_total_helpful_votes": 124,
        "expertise": 0.0023980286145130003,
        "user_cities_visited": 78,
        "review_days": 0.52354874041621,
        "helpful_class": 0,
        "review_text": "Our stay at the Par 55 was very enjoyable. We hated to leave.The hotel's common areas and the room were very clean and well-maintained.We were able to get a suite, and it was spectacular. Spacious, clean, comfortable, well-appointed. We could not have been happier with the room. The housekeeper was very thorough, there were plenty of towels and plenty of coffee.The location is quite good. It is close to Union Square, cable cars, BART, Westfield shopping center, and many other attractions. yes, there are seedy-looking characters in the area, but that is true of many parts of The City.What keeps this place from getting a 5 star review is the service, which was quite uneven. When we messaged the hotel before arrival, we got a quick and helpful reply, suggesting we call the hotel in the morning for assistance. The agent on the phone when I called--was rude and dismissive. The front desk agent at check-in was none too friendly.Nonetheless, this hotel is a very good value for its location. I would certainly stay here again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 6,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "This was my first hotel stay in Hawaii and I was amazed when I entered.  The Kahala is very clean, up to date, and quiet.  The staff was attentive and very helpful.  We had a bottle of cold champagne waiting for us when we entered the room, CLASSY!  The air condition was nice and cold.  We had a great view of the ocean.  This hotel has turndown service and they leave slippers by the bed and chocolate.  The bathroom was big and the best part was the toilet which is also a washlet.  The location of the hotel is great for watching sunrises and is very quiet in the mornings.  I will definitely come back to this hotel!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 12,
        "expertise": 0.001831623082864,
        "user_cities_visited": 20,
        "review_days": 0.335706462212486,
        "helpful_class": 0,
        "review_text": "When we arrived, we were surprised to see the size of the resort.The resort is very clean and well kept.  We had a one bedroom with a living room, small kitchen and two restrooms.  The room was more than expected. The only flaw was there was rip in the ceiling above the kitchen table where it looked like the water could of been coming from the ceiling.  We stayed away from the area."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 65,
        "expertise": 0.024164184045018,
        "user_cities_visited": 39,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "I stayed in a cityside family suite that was little more than a regular room with a fold out couch. Very little space for clothes, not great for families. The worst was that there was terrible sound proofing from the upstairs, so it sounded like someone was going to come through the ceiling every time someone walked around.Room service was prompt but food was so-so. Restaurant is the same. Much of the area is a 'bar' so you can't sit with your under 21 kids and have a drink or snack and cannot take advantage of any happy hour specials.The water views are killer though. Stay here if you are a Beatle."
    },
    {
        "user_review_posted": 298,
        "user_total_helpful_votes": 88,
        "expertise": 0.0013233243507230002,
        "user_cities_visited": 96,
        "review_days": 0.10952902519167501,
        "helpful_class": 1,
        "review_text": "I had a great room on the 25th floor with a view to the Bridge.  Rooms were plenty big, nicely appointed and comfortable bed!  The staff was attentive, area outside clean and \"bum\" free.  Easy walk to Moscone center and EVERYTHING else, cable car, Union Square, BART etc.I felt safe and sound!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 17,
        "expertise": 0.0011401669792930002,
        "user_cities_visited": 35,
        "review_days": 0.7157721796276011,
        "helpful_class": 0,
        "review_text": "Mmmm where will I start ?From the moment we checked in, this hotel was starting to go down hill.1. The front desk man took forever to book us in, and in my opinion, would have rather been somewhere else.2. We booked in to the hotels restaurantBAD MISTAKE 1. !!! We couldn\u2019t be seated straight away so we decided to sit at the bar and have a drink. BAD MISTAKE 2 !!!No Cointreau  No Baileys3. We were seated at our table and the waiter came and re arranged our wine glasses on our table putting his fingers inside the top of each glass, mmmm not good. We asked for new glasses !!!!After having to also ask the waiters twice for a wine bottle cooler for our bottle of wine .... one was eventually brought.4. After our meal we thought a drink at the bar before returning to our room would be a good idea ... mmm at 9.55 pm we were told that the bar was closing at 10pm. There was no real conversation with us, no smiling no nothing ( and we had left a substantial tip prior to our meal ) Don\u2019t really know why we left another tip ... but we did.5. Will we ever come back to this hotel ?Mmmm in a word NO !!!!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 8,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.413472070098576,
        "helpful_class": 2,
        "review_text": "We had just one night at the start of our holiday but what a stay. The best views of any hotel. Very friendly and helpful staff.  Concierge gave us some great tips about what to see. The location is great everything is close by"
    },
    {
        "user_review_posted": 252,
        "user_total_helpful_votes": 125,
        "expertise": 0.0022978480442890003,
        "user_cities_visited": 68,
        "review_days": 0.76013143483023,
        "helpful_class": 0,
        "review_text": "This hotel was extremely impressive right from check inLuggage was taken and then delivered straight to the roomThey allowed us to check into the room before our time which was a welcome as we had been travelling for five hoursThe room a standard king was great beyond what we expected we were in 612The happy hour at the bar $7 for a wine was greatThe concierge booked a taxi for our departure and charged it to the room and it was cheaper than doing it ourselvesThe only little gripe we had was breakfastWe opted for the buffet at $33 and it really is overpricedJust wasn\u2019t worth it and to add to the price injury my omelette was under cooked awfulHowever nothing\u2019s perfect and we loved staying hereWe had been in SF for a previous stay at the beginning of our holiday and wish we\u2019d stayed herePlease give it a try you\u2019ll not be disappointed"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 64,
        "expertise": 0.005068226120857,
        "user_cities_visited": 50,
        "review_days": 0.242059145673603,
        "helpful_class": 0,
        "review_text": "Chose this place as it was close to khaosan road (5 minuets walk) but far enough away from the noise. Could not believe how nice a quiet the hotel is, even sitting on the roof around the pool you would not hear that much noise.Check in.Wished we could of checked in earlier (2pm check in) after traveling from the uk we were so tired. So we went into central Bangkok for a wonder around, came back at 1.30 and checked in with no issues.RoomsVery well kept and clean, nice hot shower, good safety deposit box, nice cold air con, veiw into street below.BreakfastLoads of hot and cold options and plenty of choice.Seating inside or outside.StaffAll the staff were very pleasant and nothing was to much troubleAmenitiesVery nice rooftop pool but with very limited sun beds and seating. There is a small juice bar but remember this is a dry hotel do NO ALCOHOL. If u want a beer there are plenty of small bars close by.They have a very nice spa area too.Great hotel within walking distance of all the action."
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 52,
        "expertise": 0.001595438536848,
        "user_cities_visited": 51,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "My friends and I stayed 3 nights at the Polo Towers. The front desk staff was extremely pleasant and helpful. The room was spacious. We had a one-bedroom suite, which was plenty for 3 people. This property is located near all of Vegas' big name properties: the Bellagio, Caesar's Palace, City Center, Cosmopolitan, Mirage. I always prefer to stay on the South end of the strip since it's close to the airport and my favorite hotels. There was only two issues. One of the elevators was broken, which cause long waits and lines trying to catch the other two. Also, one morning I called to have my room cleaned and instead of housekeeping making up both beds, they neglected to make the fold out bed. Anyway, it's Vegas we barely even stayed in the room long enough. There's so much to see and do."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 44,
        "expertise": 0.004744565817058,
        "user_cities_visited": 22,
        "review_days": 0.24260679079956102,
        "helpful_class": 0,
        "review_text": "San Francisco is a world-class city with a variety of world-class accommodations that can cost oodles of money. If you are looking to save on hotel expenses and don't mind a very basic, and noisy hotel, then try Comfort Inn. You get what you pay for, which isn't much.The rooms are small and the beds and linens are of the very inexpensive type. Continental breakfast consists of cereal, fruits and breads. The hotel is conveniently situated several blocks from Fisherman's Wharf that provides for a nice walk. Located at the cross-section of two very busy streets, however, that produce traffic noise day and night.The staff was friendly and accommodating with a general clean feel overall. If you want a cheap night's sleep, this may be your place."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 14,
        "expertise": 0.001949317738791,
        "user_cities_visited": 55,
        "review_days": 0.914567360350492,
        "helpful_class": 1,
        "review_text": "This was my second visit to Vegas however first stay at Cosmopolitan.Positives:Clean roomComfortable RoomBalconyClub awesomePool area okNegatives: maybe I\u2019m just high maintenance and I\u2019m comparing against 5 star hotels in the middle and Far East as well as others in New York.Poor toiletries in the bath and shower.A suite for 4 was incredibly \u201csmall\u201d if you are planning to share one of these between 4 please get two rooms as a \u201csuite\u201d  is not worth it.Shower cubicle has glass doors again if sharing and you are not comfortable opt two rooms.No in room tea and coffee facilities I mean what\u2019s that about!??!?Used room service for 3 teas $20 later the hot milk is missing, the 3rd cup is missing and no brown sugar so wait another 10 mins in the meantime water is getting cold for the \u201chot\u201d tea!Queues for restaurant ridiculous driven by the slow slow slow service from staff!I\u2019d probably try one of the other hotels next time. Or go back to the Bellagio."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 116,
        "expertise": 0.0025461184704960002,
        "user_cities_visited": 62,
        "review_days": 0.710295728368017,
        "helpful_class": 0,
        "review_text": "For the records, I've also stayed before in JW, Renaissance and Courtyard in Bangkok. To date, I felt most comfortable and pampered in Marriott Sukhumvit, mostly attributed to its modern and luxurious room design as well as its large bathroom with rain shower and xl size bathtub. I spent an entire day within the hotel vicinity, utilising facilities such as the lounge, rooftop bar and massage, which are all good.I moved to JW the next day and I could only say I very much prefer the overall experience in Marriott Sukhumvit, although the service at JW is more personal."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 15,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 57,
        "review_days": 0.167579408543263,
        "helpful_class": 1,
        "review_text": "I was at the Donatello for 9 days with my two older children (high school and college age).  Most of the time was a pleasure trip; I had a few business days.  Many good things to say about the hotel - the room was huge and very comfortable.  The location was excellent.  The garage and their service was excellent (car was always ready on time - gave them a 15 minute notice as requested).  i would definitely stay there again.A few things to be aware of.  if you know it in advance, then it shouldn't be a problem.  if you are surprised, it could nag at you the whole trip.1. it's basically a time share, so some issues here.  first, they will try to sell you when you check in on participation at their sales meeting (of course, they don't call it a sales meeting/pitch).  if you are assertive that you are not interested, it ends there.  I was warned (here in the Tripadvisor reviews) and it worked fine. Don't worry about being rude; they are relentless about getting you to go.2. because of the time share, they live for their advertisements.  a few issues here.  everytime you try to use their wifi, you have to insert the code instead of it being remembered on your phone/computer.  this way, you get directed, every time you have to reconnect (which could be more than once a day if you leave and come back) to their homepage.  more advertising.what has been more annoying is that now that i'm home, a month later, i can't get them to unsubscribe me to their promotional emails.  this is extremely annoying and unwanted.3. maid service.  they remove trash and make the beds everyday; but only fully clean the rooms once every 4 days.  Not a big deal.  Most homes only get cleaned once a week.4. their key cards demagnetized constantly.  again, not a big deal; but a little annoying.Coffee, tea and hot cocoa (swiss miss packets) was nice; concierge staff very helpful, pleasant and service oriented.Again - overall, very good.  I would go again.  I just will never subscribe to their promotional emails.  you can't get rid of them."
    },
    {
        "user_review_posted": 450,
        "user_total_helpful_votes": 96,
        "expertise": 0.0009253742322260001,
        "user_cities_visited": 484,
        "review_days": 0.29025191675794004,
        "helpful_class": 1,
        "review_text": "Would rate this hotel higher except it is dated and there is very little parking for a nine story oroperty. Also they charge for parking even as a guest. The pluses are great staff who are always friendly and helpful. Thd room was comfortable but needs some upgrades of furniture an a replacement of the window AC. Location is convenient to dining and scads of high end plus local shopping."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "The beds were fantastic (we stayed in 2 different rooms).   The 5pm get together for wine and nibbles was very friendly.  The hotel is situated 2 or 3 blocks walk to union square - restaurants - trams etc."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 3,
        "review_days": 0.6067907995618831,
        "helpful_class": 1,
        "review_text": "Staff were friendly and welcoming upon arrival. Arrived early so had to wait to check in but did manage to check in a little earlier which was good as we were all exhausted from the flight.Partial ocean view room which was on the 9th floor and the views were great. Great view down to diamond head and the ocean.The room was clean and comfortable although a little on the small side when we were all in the room (2 adults, 2 teenagers) but that was mainly at night getting ready to go out. After 12 days it felt like the walls were closing in. Would definitely look to get a larger room next time. The room itself was ok, bathroom seemed dated but otherwise comfortable sleep. To be honest when you are in Honolulu you aren't spending time in your hotel room...Had breakfast at the buffet once and while the food was ok, it was very expensive and as we are not big eaters was not worth the money. Sometimes the smell of breakfast/dinner goes through the elevators, should have some air freshness in the elevator as the smell can be off putting sometimes.Splash bar is great to enjoy a few drinks by the pool or after a day out, staff are friendly and service is pretty good. If you don't want a fancy cocktail they will make normal cocktails if you ask. Had snacks a few times and they are pretty good also.Location is ideal. 5 minutes to the beach, restaurants, cafes and shops and ABC right across the road and another 5 within 5 minutes if that one doesn't have anything you need.Overall had no real complaints, just wish I booked a larger room."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 72,
        "expertise": 0.006611836800516,
        "user_cities_visited": 42,
        "review_days": 0.595290251916758,
        "helpful_class": 0,
        "review_text": "As I sit by the pool at 1 pm waiting for the sun to appear I wonder who designed this - the 2 puny pools are in perpetual shade until 1 pmThe hotel itself is in a great location albeit in dire need of updating as it\u2019s still stuck with 70\u2019s materials and looks very wornNo special elite treatment"
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 12,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 29,
        "review_days": 0.5394304490690031,
        "helpful_class": 0,
        "review_text": "The Belltown Inn is a good property. The staff are among the nicest, most friendly team I've encountered. The hotel is quaint and hip at the same time. The room, while a bit small, is comfortable. The bed and bedding are wonderfully comfortable. My only issue with the hotel is the noise outside. From the traffic to the road construction to the homeless people in the area arguing,  there was noise at night. It's worth checking in here but be sure to ask for a room as far from the street as possible. Oh...I forgot to mention the comfy roof-top deck which we loved."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 45,
        "expertise": 0.0046390244136450005,
        "user_cities_visited": 37,
        "review_days": 0.7223439211391011,
        "helpful_class": 0,
        "review_text": "We stayed here for less than 12 hours before our flight to kuala lumper, as we had already experienced beach/marina life in Dubai we wanted to sample downtown Dubai during our stay. The hotel is super close to the burj khalifia and has amazing views of this magnificent building day and night, Especially from the infinity pool that has a balcony from which the perfect Dubai night skyline picture can be taken!We had a club room which was handy for afternoon tea, and happy hour drinks and nibbles!The only downfall we could envisage of this hotel was the pool area, it was quite small and I imagine difficult to get a sun-bed during peak season, due to the extremely cheap pricing not associated with other Shangri-La hotels there were some guests that were extremely loud and using foul language around the poolside which doesn\u2019t represent the usual exclusivity of this brand.Of course the staff were helpful and polite however from all the Shangri-La hotels we have stayed in this one ranks low."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 16,
        "expertise": 0.001542394726277,
        "user_cities_visited": 287,
        "review_days": 0.129244249726177,
        "helpful_class": 0,
        "review_text": "Do not expect the customary Marriott Service here!  No smiles, hustle or thank you.  Room service got it wrong on orders 2 of 4 meals with one breakfast showing up 1 hour late, baggage sat on cart in Valet until we went down to get it ourselves, restaurant is very understaffed so expect long waits to be greeted, served and billed (that was with 2 other couples in the place).  A room with a Waterfront view has a minimal view as many reviews mention.  I should have believed the others.  I reserved a $429.00 room to receive a balcony about 6 feet wide x 3 feet deep on the side of the building above the valet.  You see an office complex out your window and need to walk onto the balcony and look left to see the water.  Save the money and just get a regular room.  The pool has a sign that says 9 person capacity.  Its not much bigger that your room.  More a lukewarm hot tub to me.  I was very disappointed with the whole experience and will choose a different Marriott next time in town."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.278751369112814,
        "helpful_class": 0,
        "review_text": "it's a very convenient hotel, great service with super clean rooms. The variety of food in this hotel is awesome especially the Sushi restaurant.The location is superb 5 minutes away from Dubai's icon Burj Khalifeh."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.150054764512595,
        "helpful_class": 0,
        "review_text": "The room was very nice and modern. I had 2 queen size beds which for two people was plenty of room. The noise level above Fremont street was extremely noisy at night. If you can get past that then ok."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 19,
        "review_days": 0.484665936473165,
        "helpful_class": 0,
        "review_text": "We stayed for 4 nights at the end of a 2 week tour of Hawaii.We were on the 16th Floor in a room that gave us a decent glimpse of the ocean (though we paid for a city view room so this was a bonus).The room was a good size, clean and well laid out.  Good bathroom.The staff were very friendly and we had excellent service from the concierge.We spent one day poolside on a daybed which was really relaxing and enjoyable - again great service.The hotel is really well placed in my opinion - very close to Ala Moana shopping mall but still close enough to walk to downtown Waikiki without needing a lie down afterwards!Overall we really enjoyed our stay and would definitely stay here again."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 12,
        "review_days": 0.6631982475355971,
        "helpful_class": 1,
        "review_text": "When we booked the hotel, we booked it because they said that they offer also gluten free breakfast. When i got in the morning to breakfast it was shock as of course there was nothing gluten free as also personal there doesnt speak any word of english. But that wasn't the worst, worst was that i was robbed. Someone broked into my hotel room and took my hand bag with all my documents and all while i was in shower. I asked for videos from cameras but of course they don't have anything as such. Really worst hotel ever, unpleasent people, and very dirty rooms, and the personal there is for real rude and not helpfull at least in my situation they werent. Avoid this hotel."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 5,
        "expertise": 0.000481722791408,
        "user_cities_visited": 14,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "Gorgeous waitresses and everyone super friendly.  Even the Theater people were super friendly.  Restaurants very reasonable prices.  The rooms were extremely nice.  Inland bed the view of the Canyons.  I would def go back!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 3,
        "expertise": 0.00047224980690700004,
        "user_cities_visited": 5,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "My brother has moved in the Seattle area for the past five years, and I try to visit him around his birthday January 1st. In the past I would stay at a different Hilton property but this location has far superior service. Every staff member, from Bruce at the front desk, Lucina in housekeeping, and even the breakfast and maintenance team were very helpful and kind. There was one little hiccup with my family's room across the hall but it was taken care of quick and they were completely satisfied. I will continue to use this property, which turned  this stressful trip into one I could enjoy, again and again. Thank you to everyone, and to James for having such an amazing team to work with!Also the location is fantastic, walking distance to the space needle and tram to take you to the heart of the city. We never needed a cab."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 21,
        "expertise": 0.0011180106058120002,
        "user_cities_visited": 16,
        "review_days": 0.2026286966046,
        "helpful_class": 1,
        "review_text": "We read a few of the peoples reviews on the rooms at this place. First off if you are looking to stay at the Waldorf Astoria then do not stay here. But if you are looking to stay in a room at Vegas that does not charge you a arm and leg (sorry folks gripping about resort fees if you stay in Vegas you are going to pay them) this is the place for you. As a older couple we hate walking on the strip. We are not big time gamblers by any means but in our 4 days staying over Christmas we earned more comps then I ever have anywhere else. Gambling was fun the downtown was beautiful and the hotel was old Las Vegas at its best. Sure water might not be hot enough if everyone is taking shower at same time other hotels more expensive we have had that problem. If you just want to have a good time  stay downtown here Younger hip crowd get the old rooms and party all night with the Fremont Street Experience as your backdrop"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 35,
        "expertise": 0.0051997131192760004,
        "user_cities_visited": 17,
        "review_days": 0.348302300109529,
        "helpful_class": 1,
        "review_text": "This is an excellent new boutique hotel \u2013 we loved our stay here!  I had really researched what hotel would provide the best value for money and the best location.  Thanks to all other Tripadvisor contributions I can definitely confirm that the Vive Hotel Waikiki wins hands down!Brilliant location \u2013 10 out of 10:Extremely convenient location on Kuhio Avenue \u2013 just use the walkway directly outside the lobby to cross Kuhio Avenue, walk down Uluniu Avenue for 5 minutes and voila, you have arrived at the corner of Kalakaua Avenue (major, prestigious shopping strip).  On the other side of the road is the famous Duke Kahanamoku Statue and the iridescent blue of Waikiki Beach.  On that 5 minute walk you will come across two ABC stores a Mexican restaurant and our favourite \u2013 Jinroku Pacific (teppanyaki grill).  If you walk a few minutes in the other direction, along Kuhio Avenue, within minutes you arrive at the Kuhio Avenue entrance to the newly opened International Marketplace.Exceptional reception staff \u2013 10 out of 10:Without doubt the staff on reception were so exceptional we have to give them a 100% spot on mark!  We are very well travelled and it was clear that the reception staff have been selected for their professionalism, warmth and friendliness \u2013 they were the best that we have ever encountered.  Whether you arrive at 3.30 am or have many questions during the day, nothing is too much trouble.  Want some beach gear \u2013 no problem.  Want a recommendation for dinner \u2013 no problem.  Repeatedly we overheard \u201cyou\u2019re good to go, do you need a transfer to the airport\u201d?  They make the check-in and check-out so easy.  The reception staff are the \u2018face\u2019 of the Vive Hotel Waikiki and what a friendly face that is!The rooms \u2013 9 out of 10:We booked a Junior Suite Mountain View for USD$210 per night.  Upon arrival, yes, the first impression is \u201cit\u2019s a bit bland\u201d.  The room itself was a good size (lots of room to spread out your luggage) but there is no \u2018pizzazz\u2019 as such.  In saying this, it really doesn\u2019t matter as you are out and about most of the time anyway.  Features of the room are a fantastically comfortable bed, a great shower, a fridge (no minibar but 2 bottles of water are available), a safe and a bedside tablet.  (Note no plug in the bathroom sink for shaving).The lobby \u2013 10 out of 10:The lobby is comfortable with leather lounges and a nice area to enjoy the free of charge breakfast which is available from 7.00 am.  Breakfast consists of fruit, pastries, muffins, toast and jam and of course the all important coffee to kickstart your day.  In fact the coffee is available throughout the day and night.In summary, we would give the Vive Hotel Waikiki a 10 out of 10 mark for the location and the brilliance of the staff and we wouldn\u2019t hesitate to stay there again."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 37,
        "expertise": 0.001451674030578,
        "user_cities_visited": 30,
        "review_days": 0.49123767798466506,
        "helpful_class": 0,
        "review_text": "Stayed 3 nights over the Memorial Day weekend and had a great stay. The rooms are nice, bed was comfortable and didn't have any issues with noise. There is a 24 hour Safeway store right across the street which came in very handy for getting sodas and snacks. If you don't mind walking there is plenty of stuff around. We walked through Chinatown, down to Ford Theater and eventually to the National Mall. If ever in the area would definitely stay here again."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 27,
        "expertise": 0.004118126519382001,
        "user_cities_visited": 155,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "During a recent Family Holiday in South Florida my family and I stayed in this hotel. I am a wheelchair user and I had booked the Accessible room and bathroom. There was 4 in our party. Myself and my wife and a 20 year old son and 19 year old daughter. The apartment had two queen beds in the bedroom and a pull-out sofa bed. The accessible bathroom was only OK. When you ran the shower the water ran out all over the bathroom as far as the door, and going by the carpet outside, it had run out on a few occasions. We used most of our towels soaking it all up. The room needed an upgrade. Stained carpet and mould in places.We didn`t have much interaction with the staff except for check in which was fine and the chap that checked us in even gave us the access code for the back door which had a ramp which was hand for my hired mobility scooter. We had dinner in the hotel restaurant on the first night which was very nice. We didn`t have breakfast in the hotel. There are plenty of places very near the hotel to eat.The hotel is ideally located for beach lovers as all you have to do is go out the back door of the hotel and you are on the boardwalk and then onto Miami South Beach.I felt that the Hotel was very expensive for what we got but I suppose if the Hotel is more or less on the beach, they can charge what they like. I don`t think I`ll be back."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 37,
        "expertise": 0.007374305785427001,
        "user_cities_visited": 49,
        "review_days": 0.619934282584885,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at this busy spot in a convenient location, although if I return to Washington, I\u2019d likely choose a different hotel for another experience.Things I liked:- friendly and helpful staff- happy hour at the hotel bar- delicious breakfast at the hotel restaurant- complimentary eye masks beside the bed- Nespresso machine in the room- fabulous location- the do not disturb button- the overall cleanliness of the hotel and roomThings I wasn\u2019t crazy about:- noise in the room from either the heater, the traffic outside, or activity outside our door- the lack of bathroom privacy within the room- little things around the hotel that need maintenance or an update"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.634720700985761,
        "helpful_class": 0,
        "review_text": "We have stayed here each time We have visited Hawaii and we love it. Perfect position for everything. Across the road from the beach, central to shopping and restaurants. Beautiful view from the Tower accommodation. Lovely big rooms. Love to listen to the nightly entertainment from the balcony. They provide beach towels and chairs for the beach. They even provide ice blocks free of charge to have around the Pool. The pool rooms are good too if you don't want to pay extra for the tower with Beach view."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 39,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "We recently hosted a corporate event onsite at The Modern and stayed at the hotel for multiple nights as well. Briana and the event team was wonderful to work with throughout our planning process, and didn't skip a beat once we were onsite.My hotel room was very comfortable and a good home away from home for the week. The restaurants on property offer a wide selection of food options, and everything I tried was delicious!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay very much it was  close to the Sears Tower now Willis tower.  My grandkids enjoyed the big room.  The only complaint is the lighting had one switch and no table to eat at.  Our check in was quick and easy everyone was nice."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 33,
        "expertise": 0.001970334641635,
        "user_cities_visited": 133,
        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "We returned to las Vegas and stayed at the four queens on 17 November 2019.  Have been going to Vegas since 1998 and have been staying at the 4 queens since 2010.  Stayed at the Inperial Palace for the first 11 years but moved to the downtown area after the Imperial closed down and changed hands.  Have always loved the four queens and will always return there as long as we return to Vegas.  Had a wonderful time and won the most money in your casino.  Your staff is the greatest.....please dont change anything you do, you all are already perfect in our books.  Hope to see you all very soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.663745892661555,
        "helpful_class": 0,
        "review_text": "Booked the superior room for 4 nights in centara watergate pavillion hotel for our honeymoon trip to bangkok. Was upgraded to a deluxe room for free. We were given a welcome drink upon arrival and was given early check in as we arrived prior to check in time.The assigned room had many stains at various locations in the room including the bed sheets. Had to request for the housekeeping to re clean the room but there were still many stains around. Eventually we requested for a change in room and was downgraded back to the superior room.Low water pressure was encountered in the bathroom while showering at certain period of time but the guest services were unable to assist in that matter.Housekeeping did breach privacy to enter the room to do housekeeping despite we did not ask for housekeeping.Certain staff were friendly and helpful with good customer service. They were able to assist us to navigate around to our choice of destinations.Location of hotel is good with pratunam market, platinum fashion mall, palladium world shopping, big c, central world and talad neon night market within walking distance. But the nearest bts station is further about 15-20 mins walk.Buffet breakfast was good with a considerable international spread of food mainly.Overall the stay in centara watergate pavillion hotel was below average for a 4 star hotel. Given the issues we encountered we will not stay in this hotel again nor recommend it to family or friends."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 2,
        "expertise": 0.000860642171466,
        "user_cities_visited": 6,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "Have stayed at this hotel before and have had nice stays both times. The staff is always accommodating and super friendly. The rooms are always clean and the beds are comfy.  This time we had a view room which was a pleasant experience as the weather was great and you could see a lot of the lake with seaplanes landing and taking off.  The breakfast is good and the breakfast room is even better as it has spectacular views of Seattle. The underground parking is free and you can take the shuttle or South Lake Union Tram to downtown."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.514786418400876,
        "helpful_class": 1,
        "review_text": "Great location and very friendly staff. Liz also great at welcoming me and letting me check in a little early. The hotel does feel like it is primarily for business so nothing fun and different going on."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.44249726177437004,
        "helpful_class": 0,
        "review_text": "This was not my first choice, I was going to stay at the Clift Hotel but the cost was more than I want to spend. They were in the low 2 hundreds so I took a chance on the G. And we were very happy we did. Although the G doesn't have a Bar but since the Clift was right across the street it was a win win.... We stay at the Clift last year and the rooms are better at the G. We do love the Bar at the Clift..."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 66,
        "review_days": 0.7645125958378971,
        "helpful_class": 0,
        "review_text": "We stayed here for a 4 night visit to Washington DC. We had never been to the Nation's Capitol and didn't know what to expect.First of all, every staff member we encountered was truly friendly. It's not an act, it's genuine.The location works well for sight seeing. It is a 2-3 block walk to Museum of the Bible where we would catch the \"Big Bus\" to take us to our destination around the National Mall and Monuments. If not taking the bus, we used Uber. There is no reason to have a car as they do charge to park. (only downside, but hard to avoid in DC) Our room was on the 11th floor and our window looked over the nearby freeway (among other parts of town) but was NOT noisy as I originally thought it could be when I first saw the busy road. Probably the strangest thing about our location is there was a fire station on the first floor directly below us. We did hear the occasional siren but it was not annoying.The room was large with a very comfortable bed. The bath is well lit and had a large walk in shower.The restaurant on site was very convenient after a busy day of sight seeing it was just a trip down the elevator to catch dinner. In the morning they serve a complementary full buffet breakfast. This is not the average Danish and make your own waffle hotel breakfast. The food offered actually changes a bit every day so those with longer stays won't tire of the same thing every morning. We never encountered much of a line or had any problems getting a table.We were very happy with this property and would definitely stay here again."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 31,
        "expertise": 0.0023980286145130003,
        "user_cities_visited": 32,
        "review_days": 0.37677984665936404,
        "helpful_class": 0,
        "review_text": "This was pretty trendy - really nice rooms and bathrooms.  Good bar at night too - with good beer.  Service at breakfast wasn't great and needs attention, but all other service was brilliant, at the bar, at the door, and in the bar.  Would go again."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 11,
        "expertise": 0.001103387399315,
        "user_cities_visited": 20,
        "review_days": 0.745345016429353,
        "helpful_class": 1,
        "review_text": "We stayed here for just 3 nights (sadly not long enough) - the hotel rooms are very clean and comfortable (very comfy beds). We had breakfast in the hotel one morning, quite pricey but it was a good spread, including lots of fresh fruit, and we had a table next to the beach which was lovely. The hotel has a nice pool and jacuzzi too. Would definitely stay here again. Also a big thank you to Lydia on the concierge desk for helping me to book various tours prior to our stay!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8964950711938661,
        "helpful_class": 0,
        "review_text": "Clean but very small room....( I suppose since I went thru Priceline I was given a big closet for a room)....The $15/day Urban Amenity Fee at checkout was little more that price gauging.....Paid $1,000 for 4 nights....Too many choices in Chicago to think about returning here....for that price point."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 57,
        "review_days": 0.34775465498357,
        "helpful_class": 1,
        "review_text": "One of their staff members Rocelyn helped navigate through the quagmire of payments after being let down by the person organising the business trip for me. The $150/day for incidentals was a nasty shock, but Rocelyn comforted me and assured me that everything will be alright. She got the right people involved and card authorisations were sent. Sadly these were only done for board and taxes, but it made my stay easier.Rocelyn even gave me recommendations on where to eat, what to do and where to go. She made sure that I would be satisfied with my stay and when she saw me, asked if I needed anything and was happy to help.The views from my hotel room were amazing and you can clearly see the conference and the surrounding area. The views themselves had a lot to offer and you can see the streets, cathedrals, the mall and park which I enjoyed.In terms of location, it was only a stone's throw away from all the amenities, conferences and restaurants. You can go out of the hotel room and cross the street to go for food, for the conference centre or even have great breakfast at the Grove.The room was decent size, the mattress softer than I liked but otherwise it is the quality that you would expect for hotels in this budget range.I would stay at this hotel again, due to its location and also its staff. (Aside from Rocelyn there were plenty of staff members who aided me and ensured I was happy during my stay as well.)"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 2,
        "expertise": 0.000860642171466,
        "user_cities_visited": 7,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "The description of the hotel is inaccurate. The web site sells a trendy hotel but this is not the case. First, the neighborhood is unappealing (unclean, a lot of shady loitering). Secondly, the signage is poor which makes it harder to spot. Finally the general appearance of the hotel is depressed and it looks more like a highway motel.A few good points: the staff was extremely friendly and professional at all point. The rooms are basic but clean with quality amenities.We booked for a week but checked out after one night. More on account of the neighborhood and the hotel's poor looking public areas."
    },
    {
        "user_review_posted": 279,
        "user_total_helpful_votes": 90,
        "expertise": 0.0014557595042580002,
        "user_cities_visited": 75,
        "review_days": 0.47371303395399705,
        "helpful_class": 2,
        "review_text": "After having considered a number of nearby properties, we chose Shoreline for a couple of reasons... price and previous reviews and traveler photos. And we were not disappointed.About a week before our arrival, Jordan (senior guest experience manager) contacted us by email to make us feel welcome before we even arrived. A very nice personal touch.Upon our arrival, we had a complimentary bottle of sparkling and a very friendly and personal welcome note in our room. Just a perfect way to start a 2 week holiday after a 10 hour flight from Australia.Check in process was a breeze thanks to Daniel who not only was very friendly, but has always assisted us with any questions we had during our stay.Rooms are quote nicely appointed, reasonable size, with a balcony. Our room was level 7 facing the street with one side view being of the mountains (very beautiful).Hotel is located literally 2 minute walk to the famous Waikiki beach... we made use of hotel supplied beach umbrellas, chairs and towels and most def enjoyed the pristine beach and surroundings.Special mention must go to Matt. He must be one of the best reception staff I have ever come across in my travels. Always friendly, attentive and very quick to assist any way he can.Although this was our first visit to Honolulu and we have not had experience with any other properties there, I cannot recommend this hotel any higher. They are just ideal in every sense of the word. Unless you are absolutely looking for the Ritz Carlton experience with beach front access, then this place is for you.we will def be back here when we decide to visit again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.80065717415115,
        "helpful_class": 0,
        "review_text": "Amazing views, food and service. The staff are very friendly and accommodating.  Its a great concept that you can choose to cook your  steaks. Our waiter Anthony was awesome and Junior will assist you in cooking your steaks if needed. Highly recommended."
    },
    {
        "user_review_posted": 227,
        "user_total_helpful_votes": 152,
        "expertise": 0.003140522461224,
        "user_cities_visited": 596,
        "review_days": 0.12157721796276001,
        "helpful_class": 1,
        "review_text": "I stayed at this location for two nights attending a business meeting that was also held at the Hotel.  I arrived very early and was graciously offered early check in AND upgraded to a corner suite.  (overlooking the lake).  The room was fantastic!  Only sad my wife couldn't be there to enjoy it with me.The common areas of the hotel were very nice.  We took advantage of the evening reception on both nights.  At times, there could be a wait for drinks, but the bartenders were very efficient and generous with their pours.  There was no line if you wanted beer.The meeting space was fantastic.  The staff was always there when you needed them and not hovering over you when you didn't.  They took great care of us and our meeting needs.If you are taking advantage of the Breakfast, be sure to arrive early.  The line gets incredibly long after 830 or 9 amThe hotel is in a great location.  I took the train from Midway and got off at State and Lake.  I used Uber for the quick ride to the hotel.  Less than 5.00.  I wish we were there longer to have a chance to explore the city.I would love to return on a personal trip and / or maybe our business meeting next year."
    },
    {
        "user_review_posted": 218,
        "user_total_helpful_votes": 140,
        "expertise": 0.0030074898746490003,
        "user_cities_visited": 157,
        "review_days": 0.11829134720700901,
        "helpful_class": 1,
        "review_text": "As soon as I checked in I was asked if I wanted to upgrade the room and had to wait for the sales patter to end. I said no so the next strategy was to sell me a wifi upgrade as the basic one is apparently very slow. (It was fine). Finally I had to listen to the health club promotion. $25 for access: ouch!Other services were good. The hotel is expensive, but we are in San Fran.The final sell was for the room extension. We needed a couple of hours extra as the flight was not for three hours after checkout. No problem: that will be $125! No it won't.We checked out on time, store the bags and watched Mission Impossible at the IMAX: great option.The location is very good. 5 mins to Union Square and on the right side of town."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 3,
        "expertise": 0.000929997950851,
        "user_cities_visited": 7,
        "review_days": 0.140197152245345,
        "helpful_class": 0,
        "review_text": "My mom and I stayed at Kinzie during a one night visit to the city. It is safe to say that I will choose Kinzie for all future visits to Chicago.The staff at Kinzie were first class. They were extremely kind and helpful. On a whim, we decided to ask if we could check in early (at 10:30 a.m), not only were we able to check in, but we were also given a room upgrade!The hotel was very clean and modern. The rooms were large and had very comfortable beds and bedding. The bathrooms were spacious and clean.I thought it was great that you get a free drink in the evenings and free breakfast in the mornings, although unfortunately for us, we were busy and didn't get to try either.If you have work to do, the hotel's wifi is free and fast.Kinzie is in the perfect location, located right near Michigan Avenue. We were able to walk to tons of shops. We felt safe walking to and from our hotel. There are also many restaurants nearby.The one downfall, which seems to be at every hotel in the city, is the cost of parking. We decided to park in the parking garage that was about 50 feet away from the hotel thinking that it would be cheaper than paying for valet. Our total cost for parking from 10:30 am til 4:00 pm the next day was $86.00. Seems a little steep to me, after paying for a hotel and other expenses. Next time I will try to take an Uber into the city."
    },
    {
        "user_review_posted": 350,
        "user_total_helpful_votes": 164,
        "expertise": 0.002164530823915,
        "user_cities_visited": 118,
        "review_days": 0.08214676889375601,
        "helpful_class": 0,
        "review_text": "I realy liked Henley Park. The location across the street from the congress centre is perfect. It\u00b4s very near to China town and downtown DC. Plenty of restaurants and bars near by.The staff is very friendly and they try to help you and answer all questions. I had a realy nice and clean and quiet room with a perfect bed, confy armchair and a desk. The loby and the bar was nice. You could realy sit there in a big sofa and read the paper. I have to say that it can\u00b4t be better if you prefer small hotels to big. I\u00b4ll definately stay there again when in DC."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 177,
        "expertise": 0.004020998310968,
        "user_cities_visited": 134,
        "review_days": 0.24096385542168602,
        "helpful_class": 1,
        "review_text": "I booked this hotel based on reviews but mainly price, and was a bit worried, as I don't know San Francisco at all. Well, it turned out to be fantastic. Yes, it's an older property and the \"Motor Inn\" style was interesting but added to the charm. Location couldn't be better, we had a car so loved the free parking, and it was a short walk in any direction to a huge range of cafes, restaurants and takeaway foods. Close to the waterfront and really not that far a drive to all the attractions we wanted to see. The rooms were really big, clean with everything you need and we all found the memory foam mattresses very comfortable. We asked for the top floor and didn't find there was any street noise. The staff in the office were really friendly and helpful. It also seemed to us to be a safe neighbourhood, we walked around every night and never worried. I suppose the only criticism would be the wifi was a bit unreliable. Highly recommended."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 5,
        "review_days": 0.20208105147864103,
        "helpful_class": 1,
        "review_text": "Located on a small side street out the way which meant it was nice and quiet, we felt safe walking in and out at nighttime. Very friendly staff 24 hours a day. Room was 'snug' but ideal when all you use it for is showering and sleeping. It was nice and clean, all the amenities in the room you need (alarm clock, phone, tv, wine fridge, hairdryer, iron and ironing board, free toiletries) the shower was amazing and so was the bed! Probably one of the best hotel beds I've slept in.Location: 1 minute walk from subway station (just around the corner), 3 minute walk from main subway station which you can get on majority of the subway lines. A couple of food markets a minute or two walk, late night pizza deli around the corner, plenty of restaurants and takeaways. Only a few bars but you have a nice small bar in the hotel. Denny's restaurant is a 2 minute walk which does great food at good prices and 2 Starbucks within a 4 minute walk. The 9/11 Memorial and Museum is only an 8 minute walk, same to the Brooklyn Bridge.After staying in The Aloft hotel in Abu Dhabi and now experiencing The Aloft here, I would be more than happy to use their hotel chain again.Overall: no complaints!!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 6,
        "review_days": 0.68893756845564,
        "helpful_class": 1,
        "review_text": "Stayed therw and they did a crappy job of cleaning room and when brought up at front desk just shrugged it off as no big deal.  This is our last time staying there,we will be letting our freinds know that we will be on strip from now on"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.139101861993428,
        "helpful_class": 1,
        "review_text": "OMG!!!! What a DIFFERENCE 24 HOURS CAN MAKE!  ON 9/2/2015 I posted a review about our stay at the Royal Hawaiian Hotel Resort.  The day after I posted my 1st review we talked with the manager on duty and he offered to move us to another room because our card key was still not working (humidity??).  We did look at a couple of other rooms in the Tower but they were like any other room in HNL but with great perks (free breakfast & Happy Hour included).  WE LOVED OUR QUAINT ROOM IN THE OLDER SECTION OF THE HOTEL!  We just wanted cold water and a card key that worked.  THEN WE MET KIM GOMES the Guest Services Manager on duty and EVERYTHING CHANGED FOR THE BETTER!  SHE PUTS US IN A LARGE, BEAUTIFUL, AMAZING SUITE!!!  Wehad a Suite that was beyond our wildest DREAMS!!!  When family members visited our Suite they couldn't BELIEVE OUR GOOD FORTUNE.  The last 3 nights of our stay were A DREAM COME TRUE!!!!  KIM GOMES AND RICK MISHIMA another manager also gave us 6 BREAKFAST VOUCHERS GOOD IN THE AZURE RESTAURANT.  The staff and the meals were wonderful.  ALSO RICK AND KIM REFUNDED OUR RESORT FEE FOR OUR ENTIRE 2 WEEK STAY!  WORDS CANNOT EXPRESS  our PROFOUND GRATITUDE!!  THANK YOU VERY MUCH FOR MAKING OUR DREAMS COME TRUE!Mahalo to the Royal Hawaiian Hotel,Mark and Berta MurakamiSalem, OrVisited Aug/Sept 2015"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 29,
        "expertise": 0.002597204186082,
        "user_cities_visited": 33,
        "review_days": 0.45071193866374504,
        "helpful_class": 1,
        "review_text": "My husband and I travel to Washington DC from California about one to two times a year.  Last year this property was undergoing renovation into the Trump International Hotel and I commented that this year, we would stay there.  I made reservations about four months in advance of our stay.  This property began in the late 1800's as a post office.  I remember it from the 1990's when taking a school trip with my daughter as the place to go for a food court.  Now...it is an elegant hotel which kept the features of the large interior space and sky lights.This was our first visit to a Trump hotel.  Upon our arrival, we were nicely greeted and escorted to the desk and then escorted to our room.  Everyone was quite friendly but not as polished as I had expected for this type of hotel. No one seemed to know how to address someone  with a title other than someone like   \"Mr.\"  or \"Mrs.\"  IE:  A Senator, a doctor, a judge, a General would not be addressed Mr. or Mrs. so and so.  However, I will say that I will take friendliness over stiffness if that is how some interpret \"polish.\"Our first impression was positive.  The room was quite elegant and well appointed and quiet.  There was a mini fridge, but not one that would hold a person's personal items.   There are a wall safe, slippers and robes. There is a steamer but no iron or ironing board.  One is provided upon request.  Complimentary shoe shines are offered by housekeeping.  We were told that there is a hotel car available, however, it was \"first come, first served.\"  Upon inquiring about it, we were bounced from one person to another...no one knew who we were supposed to inquire about the car.  When we were directed to the concierge, he was not friendly and actually demanded to know who sent us to him so he could make sure that this did not happen to another quest.  We declined to tell him as we did not like his tone.  We finally discovered that we were to talk to the Bell Man and did.  He instructed us that the car arrives at 7 in the morning and there usually is not a demand for it at that hour.  As it turned out, it did not work out for my husband for his next morning's meeting.  He arrived at 7:05 and was told that the car had left for the airport.  Again, if you are desiring to use the hotel car, then one must be patient.The housekeeping staff are very good, friendly and prompt.The location is very good.  I have no problem walking and managed to cover quite a bit of territory.We did dine in the restaurant with another couple.  The service was very good and food was good.  It did seem a bit awkward to walk up stairs to get to the restaurant and have service people taking drinks up and down the stairs to the guests in the  restaurant.We will be returning to Washington DC in May. Although we enjoyed three nights at this hotel, I am not sure we will book this hotel again.  It is not that it is not a lovely location, I just am not overly eager to return...did not feel special enough to return."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 23,
        "expertise": 0.00275281010137,
        "user_cities_visited": 106,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "We booked this hotel as we were keen to step out of the chaotic hustle and bustle of Vegas. This hotel is perfect, 3/4 minute walk to the main strip, great facilities and very accommodating staff. Rooms are fantastic. Would definitely recommend. Prices were great too."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.343921139101862,
        "helpful_class": 0,
        "review_text": "I stay here at least once a year. We love staying here for business trips because of the location and easy access to the rooms. Parking is free and close to the lobby. You don't have to walk thru a smokey casino to get to your room. Beds are really comfortable. Rooms are clean, modern, and include a fridge. Restrooms are also clean, and a pretty good size. They just remodeled 2 months ago and looks really great.There is a pretty decent restaurant there and a Starbucks also.Location is great, It's about a block away from the strip which is great so less traffic. It's also about 5 minutes away from the airport. It's also on the middle of the strip, so not to far from anything.Customer service is awesome! We had a little trouble getting into the room because the key card reader ran out of battery. It took them about an hour for them to jimmy our lock. For the inconvenience, management was able to compensate us by giving us a complimentary night with free breakfast. They listened to our complaint, and there was no hesitation on taking care of us. We plan to continue to stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.538882803943044,
        "helpful_class": 2,
        "review_text": "We stayed in a 2 bedroom Skyloft over Labor Day Weekend and it was a spectacular experience.  One of my guests remarked that it's the highest level of service ever experienced, and exceeds top 5 star international resorts.  Exceeded our expectations at every level.Pre-arrival - the concierge team is extremely responsive in the days leading to arrival.  They were able to adjust a dinner reservation at another property from 5 people to 9, they arranged for our favorite libations to be placed in the loft, and also linked two other reservations I had at MGM so we could all check in at the same time and avoid the front desk at the main hotel.  Airport transport was seamlessly arranged in a brand new Bentley.Arrival - check-in was smooth and prompt. Luggage was there as soon as we were, and they gave us an early check-in so we wouldn't have to stow our things.  Mimosas were provided.  All told - from the door of the property to being fully checked in and oriented to the loft was less than 15 minutes.Service - I didn't think that having a butler available at all times would be that big a deal, but it was amazing.  Whatever we needed was immediately provided, including late night food and drink.  The loft was always stocked and cleaned.  I had a gift to take a friend at Wet Republic, and our butler found a gift bag the exact size as the gift, within 5 minutes. Just an insane level of thoughtful service, with no request too much.The Room - just unbelievable.  Three living rooms, an integrated sound system, and a walk in closet bigger than any I've ever seen.  Beds were super comfortable, and the dining room got a lot of use, usually after 2 am for pizza and other late night snacks.  There were 4 of us in the loft and it never felt crowded.Bottom line - best property and service I've ever experienced.  My guests are still raving about it and asking when we can return."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 10,
        "review_days": 0.6845564074479731,
        "helpful_class": 1,
        "review_text": "We spoilt ourselves and booked the 'view of the White House' room and it was great. We would return to our room from a long day of walking (you walk a lot in Washington) open our doors and relax with a drink and enjoyed the view. Everyone was friendly and helpful with nothing being too much trouble. Highly recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "Marvelous Marvelous Marvelous Marvelous. I visited my friends who stayed for a short visit and experience the true luxury service provided by professional team members. I wanted to thanks your Spa team and local staff by the name Hassan. We will come back surely to have another enjoyable break. Big thanks"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 41,
        "review_days": 0.7973713033953991,
        "helpful_class": 1,
        "review_text": "Stayed at in a King Spa Suite for our 20th anniversary getaway to DC and admittedly had high expectations...so maybe that set us up for disappointment. It was a pile of minor inconveniences that added up to feeling let down. Before I even list those, travelers take note: there are no coffee makers in the rooms and the mini fridges are TINY and completely packed with expensive hotel vending so there is no room for your takeout or bottle of wine. None.OK, now the small stuff...The room's hot tub drain was broken, the countertops were a bit dirty when we checked in and there was an old q-tip left behind for us, the ice maker on our floor was out of service, the ice we did get (three floors down) had dirt and pieces of cardboard in it, one of the window blinds in the room was broken and wouldn't close, the bedside lamps were a sleek modern design- that included bare bulbs with no shades. We were told each room had an umbrella, so didn't bring one, and it poured rain and there was no umbrella.SO, nothing major, but we had thought a \"Kimpton experience\" would be better. The last thing to note is that when we sent a polite note of feedback to their customer service, we got a form-letter response back, so one assumes that they're used to such things being the norm."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.262322015334063,
        "helpful_class": 2,
        "review_text": "Everything was very good at the Homewood Suites when we stayed there for 8 nights last week.  The location is perfect for walking and biking to most everything you need to see.  It's also good for restaurants and shopping (Whole Foods 3 blocks away)  The breakfast is pretty good most of the days.  We never used the happy hour since we were out and about or having happy hour at local bars and restaurants.  The suite was clean, modern and everything worked just fine.  No complaints and would stay there again, no problem."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 30,
        "expertise": 0.001756932243526,
        "user_cities_visited": 32,
        "review_days": 0.577217962760131,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here as part or our Affordable Asia tour of Thailand. The rooms are modern, roomy and very clean with all the amenities. This hotel offers a wide array of restaurants and bars, a swimming pools, and a complete spa including the famous Thai massages. Breakfast was included in our tour and was a full onslaught to the senses offering literally everything from soup to nuts. Tables and tables of fresh fruit, salad, eggs, rice dishes, meats, fishes, soups, vegetables and all sorts of regional delicacies. We also got to try their Vietnamese  restaurant one night for dinner and I would place it in my top ten best Vietnamese restaurants. Centara Grand is as it's name implies, is grand and central. It is located right next to a subway station -  a shopping mall that offers a full grocery store, pharmacy and a massive food court - and just outside the mall is a full street market for local trinkets and more FOOD!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 7,
        "review_days": 0.552573932092004,
        "helpful_class": 0,
        "review_text": "First of all great hotel, super central location and easy to get there. I used it for a work congress in San Francisco. Town was buzzing since preparation for fleet week where under way too. Room was very clean, functional - I couldn't work the A/C out, but that might have been me, no need for it at the end anyway. Breakfast places are plenty around the place. So no need to eat in the hotel - didn't make us of it. Mario the concierge is a gem - his knowlege and helpfulness exceeded all expectations. Thanks for that. Only disappointment was the valet car service. Whilst I got told it will take 20min to get my car upfront, it took more than twice the time..."
    },
    {
        "user_review_posted": 239,
        "user_total_helpful_votes": 78,
        "expertise": 0.001474107098751,
        "user_cities_visited": 116,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "This is a very historic and well known hotel in Chicago. The hotel seems to be going through various renovations and rooms are getting upgrades so it seems to be hit and miss whether or not you get a newly renovated room or not. The bell staff is lovely and would greet us every morning which I really appreciated. The rooms themselves were basic but decent and the cleaning staff did great.  The location couldn't be better--- we walked almost everywhere that we wanted to visit. The thing that drove me inane was that you could hear EVERYTHING through the walls. I ended up knowing our neighbors entire itinerary for the week and had to put it with some very loud nights. I would stay there again but be prepared to bring ear plugs if you have neighbors."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8433734939759031,
        "helpful_class": 0,
        "review_text": "This place was mediocre at best regarding restaurants and concert venue.  The rooms were comfortable and clean.  Pricing for the quality of food and beverage was very high.  Skip the Primrose Restaurant.  We were highly displeased, annoyed and in disbelief of what we received for what we paid."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.727820372398685,
        "helpful_class": 0,
        "review_text": "Everytime I vist NYC, I prefer to stay in Fourseasons, they have excellent service and very personalized. My experience with Clancy from the Conceirge has been always great and very helpful during my visits. This time he helped me with arranging for US Open, without Clancy I could have not planned it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.960569550930996,
        "helpful_class": 0,
        "review_text": "So, when I originally booked this hotel, I was super excited and impressed with the pictures online. I had booked through Hotels.com and paid partially with a gift card, and the rest with my debit card. After getting to the hotel to check in, we were asked to pay a deposit of 50 dollars which included the resort fee of 28 dollars and some change, the rest would be refunded if there were no damages to the room upon check out. This just started the downhill spiral. The room was okay, the bed extremely uncomfortable, and the location not exactly the best. The walk to the judiciary square metro station was sketchy as bests especially if you had to do it at night.We only stayed one night which was probably a good thing. When we check out, we were told that there remainder of the deposit would be refunded back to us, and it was.... until the next day. When we woke up Sunday morning, we noticed that the hotel charged 192 dollars to out card, with no receipt emailed to us with an explanation of charges. Confused, we called the hotel, they said that they had no record of the transaction. This then lead us to call the bank and dispute the charge. Again today we have called the hotel, got sent to the accounting department and had to leave a message. Hoping that this gets solved, otherwise this is going to be a hotel that I will never book with again."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 37,
        "expertise": 0.0023845427685210002,
        "user_cities_visited": 40,
        "review_days": 0.675246440306681,
        "helpful_class": 0,
        "review_text": "Was in Chicago on business.  Stayed here, as it was close to my meetings.  It is really close to everything.  Couple blocks off Michigan, in the heart of River North.  It is an easy walk to many places.  Large hotel.  Seems updated.  Breakfast was good.  Better than some Embassy Suites I have been to.  Lobby is on the third floor.  At street level was a good restaurant, I had some wonderful lobster tacos.  Great place to eat and not have to leave the property."
    },
    {
        "user_review_posted": 181,
        "user_total_helpful_votes": 60,
        "expertise": 0.001499021886694,
        "user_cities_visited": 47,
        "review_days": 0.46440306681270505,
        "helpful_class": 1,
        "review_text": "This hotel is only a few streets away from Waikiki Beach yet it's no where near as expensive as the others. It's all you need if you're out all day. Extra friendly staff who are always polite and willing to help. Jordan made us feel welcomed. Champagne on arrival as a surprise, booked us restaurants, etc.The hotel will loan you beach chairs, umbrellas and beach towels free of charge.There is a small rooftop pool with beach views but I don't think any rooms have beach views (that we could tell). For what you pay, we felt this was excellent value. It's not the Ritz, but we really enjoyed it. We spent the money we saved on accomodation on other activities."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 71,
        "expertise": 0.0015468642578870002,
        "user_cities_visited": 91,
        "review_days": 0.060788608981380006,
        "helpful_class": 0,
        "review_text": "Enjoyed my stay at the JW Marriott during a recent business trip to San Francisco.  It's a bit of a dated layout (feels very 1980s), but it is mostly up to date in its' amenities.  Rooms are clean and quiet.  Front desk hosts were pleasant and no lines either checking in or out.For vacation, the location can't be beat.  For business, it's quite good as well if you're okay with a 10 minute walk to the central business district - a pleasant walk in my opinion in SF.  While it's just a short block off Union Square, the location of the JW is not over crowded with throngs of tourists in the street.Wifi worked well.  I found the food in the bar a bit overpriced but it's SF and one is paying for the convenience."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 14,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 10,
        "review_days": 0.58105147864184,
        "helpful_class": 1,
        "review_text": "I start from positives: location is good, parking 3 options - underground, on the adjacent lot and valet.Nice pool on top and closes at midnight.During our 3 nights stay we had a number of small issues, which we never experienced anywhere else.1) They did not cleanup the room at all. Even did not change towels etc. We were out for day and there was no sign -dont disturb. I had to call after they ignored our room after 2nd night.2) Studio bed was recline sofa with big mattress. Never seen such bed ever before.3) Room was small. So small that it was no arm-chair in the room - just not enough space. We had a balcony. Totally empty. No bath, just shower.4) We had adjacent room and our neighbors were way too noisy even after midnight. Had to call 2 nights to reception cause we cant sleep after 1am.5) Air Conditioner was making clicking sounds even when turned off.6) Presentation (which was optional for us) was terrible. The lady was rude at the end.7) We got $100 visa card as gift, and...Card was empty. Had to return to activate it.No apologize was provided. Even it said on card that it is activated.Generally they would need to significantly improve overall in order for people to buy their timeshare. Taking points 1-5 I would not go back even for free. Much nicer hotels in Vegas we stayed before."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 102,
        "expertise": 0.004432782955600001,
        "user_cities_visited": 93,
        "review_days": 0.680175246440306,
        "helpful_class": 1,
        "review_text": "I have stayed here many times.  Overall, I am very pleasedWhat I liked1. I arrived early, around 10 am.  Asked if an upgrade was available.  Youssef at the front desk looked for a suite, could not find one, but upgraded me to the concierge floor2. I went to look at the concierge lounge.  I got there 5 minutes before they closed.  The lady working there offered me a coupon for the buffet, since lounge was closing.  I was very impressed with her gesture3. The lounge is nice, with good options.  It stay open during the day, and you can grab coffee, water, soft drinks and some snakcs4. The rooms are nice.  They have a coffee machine, nice large TV, and comfortable beds5. The shampoo they have, Aveda, is one of my favorites6. The gym is very niceWhat I did not like1. I could no get the mobile key to work2. They charge a daily $25 amenity fee.  It's supposed to cover parking and internet.  I did not have a car, and as an elite member I qualify for free internet.  I feel robbed paying that fee.  They should, at a minimum, consider waving the fee for elite members."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.9074479737130341,
        "helpful_class": 0,
        "review_text": "The hotel staff is top notch - especially on the Fairmont Gold Floor (15th)The concierge and staff in the Fairmont Gold Lounge were superb,as was the continental breakfast we enjoyed.Great location and great views of the parks and lake - from our room and the lounge."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 31,
        "expertise": 0.005079386820988001,
        "user_cities_visited": 26,
        "review_days": 0.24808324205914503,
        "helpful_class": 1,
        "review_text": "The hotel is definitely not ready to be open to the public...there are workman everywhere, no gym, no room service, etc.   My biggest complaints were 1) the water in the shower never got really warm and 2) for a \"luxury\" hotel it feels like a college dorm when there are industrial sized pump bottles on the wall for shampoo/conditioner/body wash."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6506024096385541,
        "helpful_class": 1,
        "review_text": "Got charged with a $75 fee that was not disclosed until check-in.  The lady at the front desk indicated this is a constant issue.  There was also a cockroach in the bathroom although we only saw one.  Make sure you research this prior to booking."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "During my last trip in DC, I have stayed at the Lombardy hotel for the first time. Besides the super comfortable beds which served as a great comfort after my busy day, the food was absolutely delicious. I especially loved the great energy of the front desk. Everyone was super polite and willing to help. I was able to complete my check-in / check-out within minutes and left feeling very inspired because of their positive energy.Will definitely book again and will encourage everyone I know to do the same."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 109,
        "review_days": 0.309419496166484,
        "helpful_class": 0,
        "review_text": "As a long time SPG member I'm ashamed for the experience I had here. Star woods should get there name off this place or do a major management overhaul. I believe this place survives on location and history, not for customer service. During our trip we had issues with the front desk, phone service, pool services, etc. We asked then nicely on multiple occasions to resolve some issues and they continued to not care or to even listen to us. It was not until we spoke up and got loud that things seemed to change a little. Our normal expectations for a hotel were not met and they really didn't seem to care."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 45,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 40,
        "review_days": 0.622672508214676,
        "helpful_class": 0,
        "review_text": "Stayed 5 nights. Utilized room, breakfast, conference and octave barRoom- good and functional. Housekeeping definitely not up to par compared to its 5 star sister propertiesBreakfast & conference lunch- good selection. Nice decor. Staff were attentive and I was asked a couple of time for feedback. Loved their takeaway small packets of fruits.Location- located 3-5mins walk to thong lo bts. Surrounding has lots of Japanese food, local food, 7-eleven, massage shops. For shopping I need to take bts one stop to asok (terminal 21).Conference - good facility with natural daylight roomOverall nice property with good value for money if looking for local food or if you don\u2019t mind taking the bts. Not ideal for those looking for lots of shopping."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5668127053669221,
        "helpful_class": 1,
        "review_text": "Walking in the hotel, I was impressed! The hotel is definitely the most unique I've stayed at to date. Excellent service, location and hospitality from staff at all times, the frequent check-ins kept us feeling welcomed. The rooms met all of our needs comfort wise (the blackout curtains saved our life after a halloween night). The relaxed attire was definitely a plus and made it feel less corporate while maintaining its sophistication factor. Having the chance to talk to Dan was also a plus - great guy and genuinely interested in hearing about your stay.We'll definitely be staying here again our next New York trip."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 6,
        "expertise": 0.0010548383537460002,
        "user_cities_visited": 11,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "We visit on June 8 for my Girlfriend Birthday Trip to Vegas, my girlfriend was amazed and excited about our stay here at Red Rock. Even though they gave our King Master Bed away, but they gave us a spacious 2 bed that were overlooking the strip. This is place is the Best in Vegas!!!! The room was especially clean, the bed was very  extra comfortable, the bathroom was magnificent everything was marble floor, the tub area and bathroom counter."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 10,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 10,
        "review_days": 0.409090909090909,
        "helpful_class": 0,
        "review_text": "We arrived here after flying from the UK. It was a friendly comfortable stay near to koh san road and walking distance to the palaces.The bed was very comfy.Pool was lovely after lots of walking great views.Only downside was breakfast which catered for Thai rather than European tastes. But it was adequate."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay at Aqua Oasis. The staff were very friendly and helpful. Our room was large and functional. The beds are super comfortable! I loved that there is a continental breakfast included. Wifi worked well, had no issues whatsoever. Also very thankful for the free shuttle service to the Ala Moana shops. Thanks for a great 4 night stay"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 8,
        "expertise": 0.0008369597102120001,
        "user_cities_visited": 30,
        "review_days": 0.6796276013143481,
        "helpful_class": 0,
        "review_text": "Best possible location for the Moscone Center. Was there for a congress and it is just a quick dasj across the road to get to the congress.  Room on the 26tf floor gave me a grreat view of the city. NIce Gym, although a rowing machine would have been a good addition.Lobby area is kind of noisy (hipster hangout). But the noise does not penetrate to the higher floors"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 6,
        "review_days": 0.133077765607886,
        "helpful_class": 1,
        "review_text": "I loved staying at the Silverton. The hotel was clean and the staff was friendly. Bass Pro Shop is connected to the casino. They had a beautiful mermaid swimming in their tank. The bartenders were a little rude but I found a nice one that made up for it."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 16,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.43428258488499405,
        "helpful_class": 0,
        "review_text": "Great small hotel near Union Square. Large room.  Bathroom is a bit dated, but OK.This Shell property does not have complimentary breakfast nor fresh baked cookies in the afternoon like the other sister resort in SF.   Very good staff, especially housekeeping.We stayed for one week.  We will come back.Hotel parking is expensive (38-40).  We parked half a block away at a garage, cheaper 25/day."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 64,
        "review_days": 0.553669222343921,
        "helpful_class": 0,
        "review_text": "Stayed for 5 night's with my husband. We arrived late due to flight delays, check in was smooth, but the room was tiny, and we were supposed to be in a deluxe Room!!Like so small that there was barely room to walk around the bed, no room to unpack clothes, not even any hooks on the walls to hang things up and no-place to put our suitcases.The walls are also really thin so we didn't sleep well the whole of our stay, even with earplugs.On the plus side it was clean, but we still wouldn't stay there again.On the plus side, it was clean and tidy."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 34,
        "expertise": 0.004474848897225,
        "user_cities_visited": 34,
        "review_days": 0.12814895947426,
        "helpful_class": 0,
        "review_text": "Arrived late after twenty hours of flying. It was close to the terminal, easy to find and front desk staff were superb.A quick easy check-in, with a free late check out plus a free wifi connection!The bed was six foot of pure comfort.Breakfast was great, good choice on the buffet and fast service.Overall this is exactly what I wanted from an overnight in Chicago airport.Faultless!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 11,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "Near the zoo, Metro station & huge variety of restaurants. Our King bed room was spacious & bright with a wall of windows. That said, AVOID WOODLEY MARKET IN LOBBY, where a bottle of Aquafina is $4, unless they charge you $5 for Evian & tell you it's the same price when you mention that you paid less for same bottle yesterday. GO TO MANHATTAN MARKET around the corner on CT Ave. NW for water, fruit, wine or any other sundries."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 15,
        "expertise": 0.0018060709536170002,
        "user_cities_visited": 315,
        "review_days": 0.374041621029572,
        "helpful_class": 1,
        "review_text": "Advising a friend who is going to Hawaii for the first time on a romantic trip with husband, I recalled the wonderful stays I had at Kaimana Beach with my late wife, the kind staff, ocean sounds, fantastic meals. Made me very nostalgic."
    },
    {
        "user_review_posted": 497,
        "user_total_helpful_votes": 147,
        "expertise": 0.001325618945938,
        "user_cities_visited": 254,
        "review_days": 0.360898138006571,
        "helpful_class": 0,
        "review_text": "As others have noted this hotel is right in the middle of the action with many of the well known Casinos within a few minutes walk.  The room was more like that of a mid range but perfectly adequate motel, but it was well equipped with a good sized modern TV and the place was very clean.  The best thing about the hotel is its very good value for money, it's not flash, but perfectly ok.  We had a really early flight on the day of our departure and the front desk rang for a taxi which arrived promptly and had us at the airport within 10 minutes."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 39,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 89,
        "review_days": 0.48685651697699805,
        "helpful_class": 0,
        "review_text": "Upgrade to the view rooms \u2013 it is worth the extra money to see the lights at night from your own personal viewing window.  Absolutely stunning!Add the complimentary wine hour and bicycles for loan was a huge bonus.  The hotel is not big and really feels like a touch of home with a warm fireplace and excellent d\u00e9cor in the lobby.  The bathrooms were a large enough size for me and my husband \u2013 who need the space.  Loved staying here and we will be back."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 273,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "I stayed at the Chancellor for a few days and it is in a great spot! Many restaurants around it and a lot of shopping and about a $8 uber ride to fisherman Wharf. The staff were great taking care of us and my wife loved the pillow menu that they have. The restaurant and room service was great. The few down sides I thought was that I could clearly hear the guest next to our room and if you want a big room this may not be the hotel for you but how much time do you really spend in your room?  I would stay at this hotel again."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 48,
        "expertise": 0.004458983196058,
        "user_cities_visited": 33,
        "review_days": 0.260679079956188,
        "helpful_class": 0,
        "review_text": "Another nice SPG property in the dynamic city of San Francisco.  I'm enjoying my stay here and appreciate Sara providing excellent customer service.  Thank you for the amenites and the hospitality.  This property certainly met all expectations."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 34,
        "expertise": 0.005581618326884001,
        "user_cities_visited": 18,
        "review_days": 0.64512595837897,
        "helpful_class": 0,
        "review_text": "Just had a 5 night stay.What a little suprize of a hotel.After reading reviews I didn't expect much , at time I made booking was the cheapest option I had to be close to other family members who I was joining for a celebration event.Staff were good , room was super clean every day after maids came in.Hotels not bad location, u can walk to Ala Moana shopping. Cut through Hilton to get to beach. Bus stop out front. Hotel has front and back access so was good for our \u00fcber drivers to get in and out. Good quick food options close by.I'm so fussy with beds. This bed was fine I actually slept all night , I bring my own pillow everywhere but my friend said even pillows good.So yeah no problems at all staying there."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 21,
        "expertise": 0.000851481974189,
        "user_cities_visited": 19,
        "review_days": 0.47645125958378903,
        "helpful_class": 0,
        "review_text": "We went as a group and some of us stayed at Club level. The staff were attentive and professional with great hospitality. I received a comp massage - that was fabulous experience. Normally, the hotels in the city have smaller rooms but our group found rooms to be very big - spacious ! Nice view of SF from the hotel. Like most good things, this hotel is on the hill WALKING in high heels not advisable - one friend expressed this painful experience."
    },
    {
        "user_review_posted": 428,
        "user_total_helpful_votes": 80,
        "expertise": 0.0007971200557670001,
        "user_cities_visited": 91,
        "review_days": 0.7557502738225631,
        "helpful_class": 1,
        "review_text": "Staff is nice and well maintained hotel with good food options, even for vegetarians. Staff is very attentive in taking care of your needs. Location is quite busy so the taxi gets stuck at that signal for 15 minutes even past 10PM."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 21,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 9,
        "review_days": 0.44633077765607804,
        "helpful_class": 1,
        "review_text": "Stayed for two nights (Friday 3/24/17- Sunday 3/26/17). Arrived in D.C. via train at Union Station. Very easy to get to hotel via 20-25 minute subway ride (cost approx. $2.35(off peak and approx. $3.25 peak).  Very spacious clean room, fridge in room, 2 bottles of water in fridge, complimentary happy hour from 5:30pm-7:30pm, bedding very comfortable, delicious full breakfast included in rate with made to order omelets. Location is convenient as their are many shops, restaurants just outside the door. As long as you don't mind a 15-20 minute subway ride to most attractions this hotel is a great place to stay. We never minded the subway ride.... the subway comes every 6 minutes or so and is located right in the building so very convenient."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.46549835706462206,
        "helpful_class": 1,
        "review_text": "Good location. Meal prices are high so eat out where possible a lot cheaper and better food. We had to pay 100 dollars for wifi and amenities this was not advised at the travel agents so going to ask for them to pick up the bill.. apart from that all enjoyable.."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.506024096385542,
        "helpful_class": 0,
        "review_text": "Great hotel. Hilton made our stay relaxing and comfortable. The hotel is two blocks from the beach. Close to the main strip. Their in house restaurant is amazing. The staff is friendly and accommodating."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.648959474260679,
        "helpful_class": 0,
        "review_text": "I loved the hotel rooms, they're so cute and make you feel at home! The service is also amazing and the wine reception was wonderful as well!!! The only drawback was that the rooms are not soundproof so you can hear everything going on and it's very noisy so it made it very difficult to sleep."
    },
    {
        "user_review_posted": 552,
        "user_total_helpful_votes": 465,
        "expertise": 0.003979390642315,
        "user_cities_visited": 270,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "We spent an overnight while at a Gala and had a fantastic stay! We had a lake view, on the top floor. The valet and check was smooth and top notch. Terrific bed and the shower was great. We will return to the Four Seasons the next time we are downtown."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 11,
        "expertise": 0.0008265726658030001,
        "user_cities_visited": 52,
        "review_days": 0.314348302300109,
        "helpful_class": 0,
        "review_text": "I can't say enough good things about the Vegas resort. Of course, not perfect, but has essentials. First a very friendly staff. It's not everywhere when your greeted good morning by most of the staff. Even housecleaning pushing a cart through the parking lot on a 100 degree morning gave a smile and a good morning. Second, great location and transportation. Not a casino and no gambling on site so if your here to gamble it's a nice oasis away from craziness of the strip and casinos. Third the restaurant on site has excellent, consistent food that is reasonable in price, not high class, but excellent. Last there is Bob in concierge. He is gonna rub some the wrong way but he knows what he's talking about. He will guide you to doing some fun, interesting, and educational things that Vegas has to offer. This place is great for families and couples so if you have a chance to visit Vegas this is the place to stay!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 406,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "Bike stolen at Bike rack in Parking garage.  They just asked to Filed to the police, but cannot give security cam video to get the clue. Security is low in the garage.  Also Elvator motor made noise to room even in the midnight as it was close to the elecator motor room."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 17,
        "review_days": 0.6117196056955091,
        "helpful_class": 1,
        "review_text": "This is probably the worst hotel I have ever stayed in. The rooms are in dire need of a makeover. The hallways are never vacuumed and bags of rubbish is left outside the elevator.the front foyer was dirty and dusty. Also the certification for safety in the elevator ran out in 2016 which is quite a worry. Most of the front staff were pleasant enough but the staff at breakfast were horrendous.  They were very rude and made you feel like you were bothering them. Me and my friend were the only people there for breakfast, plus they demand a tip for this shockingly poor service. The only good thing about this hotel is the location."
    },
    {
        "user_review_posted": 246,
        "user_total_helpful_votes": 146,
        "expertise": 0.002771027379257,
        "user_cities_visited": 41,
        "review_days": 0.11829134720700901,
        "helpful_class": 0,
        "review_text": "we were looking for a small boutique near downtown seattle so we could walk to everything ... this hotel was far from cheap ... small and friendly ...with no air conditioning you need to leave the windows open and our small room faced a dog park and homeless hang-out with tables and chairs where they sit all day into the night ... many even bring a cooler for the day ... so you have to deal with the NOISE factor ... just know this hotel is unbelievably over-priced for what you get."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 7,
        "review_days": 0.37787513691128105,
        "helpful_class": 1,
        "review_text": "Went for honeymoon, overall just okay stay.We had the Partial Ocean View Room.Firstly, room rates appear to be competitive for a decently new and modern hotel.  Hotel accommodated our room request for the pool facing side, and high on the 16th floor, which was very kind.Complimentary wifi worked well, reception mostly good throughout hotel.Room was clean and well presented mostly.  Some spots of grime, such as on the curtains, a spot of mould on the built-in clothes line that could be stretched across the shower.Mini fridge in the room was utterly empty, though the option exist to call in to get them to fill it.  2-3 bottles of complimentary water refilled daily.  There's a pod coffee machine in the room. No electric kettle, though the option exist to ask for one.Bed came with a sheet and flat cotton blanket; no quilt.  I found that very unsatisfying.Our bathrobes were unchanged the one week we stayed; though I think the option exists to call in and specifically to ask for it to be changed.Towels are changed daily if thrown on the floor; my wife said they had a slight chemical smell.Toilet communicates with the room through wooden shutters, which means very little noise insulation.  So make sure you're comfortable with your partner hearing your turds plonk in the water.  Otherwise shower had good power, endless hot water.Valet parking at hotel is $35 per day.  There's a multi-story garage right across the road (with a connecting covered bridge to the hotel on one level) for $20 per day self park.Laundry prices same as what is charged at more expensive hotels. (ie. I'd expected it to be slightly cheaper at a cheaper hotel).Location wise; close to beach front, not the main Waikiki beach though.  Walking distance to the Ala Moana Mall (largest mall in Oahu), but not very close to the main shopping district on Waikiki Beach (which has just as many shops and high end retailers).  Waikiki Beach is about a USD$10 Uber ride, or 15-20 minute drive.  There's a \"Discovery Bay Plaza\" across the road which has all the main car rental companies, so it's a breeze to rent a car after you arrive at the hotel.Overall I found the stay just average.  Would not recommend for honeymoon stay.  If you're staying solo for short trip would be okay.  But then again, you might want to stay closer to the main Waikiki beach area if you're travelling solo."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 12,
        "review_days": 0.761774370208105,
        "helpful_class": 1,
        "review_text": "Excellent hotel brilliant service - an excellent experience marred by the compulsory facility/resort fee of $25 per day per room.  We were there 4 days and so were charged $100 we were not expecting.  You can't in all reasonableness change to another hotel on a scheduled tour of California.  What is it you get that shouldnt have been included in the basic charges??  Sounds dubious to me"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 7,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.569550930996714,
        "helpful_class": 1,
        "review_text": "I stay at this hotel about 1 week every month. Every time I am there, I have a very nice room. The cleaning staff are very nice and they do a great job. From checking in to checking out, everything is a breeze. Everyone there is very friendly and so helpful. It's hard not to recommend this hotel to anyone. The only complaint I had was the quality of the food at the restaurant. It's not bad food, but I know there is better out there, but that being said, the service is great and the atmosphere is terrific."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 43,
        "expertise": 0.008588031924675001,
        "user_cities_visited": 17,
        "review_days": 0.256845564074479,
        "helpful_class": 2,
        "review_text": "We stayed at the Waldorf Astoria for one evening to celebrate our 25th wedding anniversary in Chicago.  The Waldorf certainly made this an anniversary we'll remember.We booked through AMEX Fine Resorts and Hotels.  We chose the Waldorf over the Peninsula (where we've stayed before) since AMEX informed us that the Peninsula was under renovation.  Since we were only staying one evening, we wanted to be assured of a pleasant stay.Upon check-in, there is a sign that alerts you to the fact they have construction as well.  The person at check in informed us that we were high enough up to avoid most of the noise.  Not close.  Hammer drilling that was either on our floor or the floor above made it difficult to make a phone call.  The fire detector went off numerous times in our room.  We did not have TV most of our stay.  When we arrived back to our room after dinner, the smoke detector went off again and we had to change rooms.Some of the staff did the best they could under the circumstance they were dealt.  Dennis, the Guest Services Manager, should be immediately promoted for being on the front lines of this mess of a hotel.  Some of the staff seemed to simply ignore the problems.  If you're going to be under renovation, inform future guests like the Peninsula did and let us make a decision if we want to stay there or choose a different hotel.  Whoever is responsible for the decision not to communicate this to us or AMEX should have to deal with the aftermath of furious guests.  We were on a first name basis with the building engineer he visited our room so often.We ordered breakfast from room service.  If you want water, be sure to specify that.  Our meal came and water or cream for Oatmeal were not included.The experience could not have been any worse.  There was absolutely nothing good about what happened here.  You only get one opportunity to celebrate a special occasion like ours and they simply blew it terribly.    I asked to speak with the GM upon our departure and could not.  Seemed to be too busy so she sent out poor Dennis again to talk to us.    I don't want a reply to this review, a phone call or a free night as we will not return."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 103,
        "review_days": 0.064622124863088,
        "helpful_class": 0,
        "review_text": "Been visiting Seattle 3 times a year for the last 5 years and finally found this place. Amazing location, comfortable room, helpful and friendly stuff and a price point that allow me to pay full day parking and stay WAY below my employers hotel price cap. I will return to this one every time from now on."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 30,
        "expertise": 0.002745487470062,
        "user_cities_visited": 412,
        "review_days": 0.4052573932092,
        "helpful_class": 0,
        "review_text": "We had a 3 night stay here just after New Years.The location is good, far enough from Nana and Cowboy to avoid the sleaze but still very close to the BTS.What was presented as a 5 star  hotel was more a 4 star.  This hotel is split between 2 buildings with a road in between.  One building houses the pool and one houses the restaurant, so regardless you have to cross the road if you choose breakfast and a swim.  The room meets the criteria for a 5 star but the decoration and quality is not there.  The bathroom was a bit dirty and the shower wets the rest of the room.The staff were fantastic and always willing to help.The food was mixed the breakfast was extensive but of an average standard but room service had a good burger but awful noodles.  If you want a good 4 star this is a good choice but no 5 star.Also had mixed taxi experiences with taxis called by the hotel.  Only 1 of 4 trips pulled a scam not the hotels fault, be firm and force them to take you where you asked to go."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 20,
        "expertise": 0.032255691640001,
        "user_cities_visited": 4,
        "review_days": 0.594742606790799,
        "helpful_class": 1,
        "review_text": "Location is great, right by Union Square. The decor is nice and has some unique details.  The front desk staff were very professional, efficient and amiable. Unlike other hotels we have stayed in San Francisco were they are just so un-professional and have an attitude.We had drinks at lobby bar and again, the bartender was very cool. There are some great restaurants including a trendy sushi spot, and a popular breakfast spot nearby."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.380065717415115,
        "helpful_class": 0,
        "review_text": "I was in the hotel for 5days and it was very good specially red sky that was incredible .you can see sunset glory  ,everything was great and i had a good time with my brother.near to most famous shopping centers."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 22,
        "expertise": 0.0015328597255110001,
        "user_cities_visited": 68,
        "review_days": 0.46056955093099605,
        "helpful_class": 1,
        "review_text": "Wow is all I can say......we had an amazing stay at The Platinum in Vegas....we had a king size suite which was bigger than our first apartment...the bathroom was awesome with granite counter tops, walk-in shower and jacuzzi tub. The kitchen was well stocked ( we didn't use it but checked it out for potential future stays), the living room was again pretty big for a hotel suite, the pool area is smallish but wasn't crowded. We checked in at 11am and although our room wasn't ready (which we expected as it was 11am) they allowed us to use the pool which was a perfect way to relax. We got into our room around 2:30pm changed and headed out. It's a5 minute walk to the back entrance/food court to Ballys which then goes straight into the Paris where we spent most of our time. Yes there are a few homeless people hanging around the hotel BUT this is Vegas there are homeless people everywhere. All the hotel staff we encountered were very pleasant, friendly and helpful.The one complaint that I could make is that there was a fair amount of road noise from Flamingo (sirens, motorcycles etc) but again this is Vegas and unfortunately it's a 24 hour town. It certainly wouldn't stop us from staying here again.We would definitely return here and would definitely make it our recommendation to friends and family looking to stay just slightly off strip. Far enough from the crazy hustle and bustle BUT well within walking distance."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 1,
        "review_days": 0.54381161007667,
        "helpful_class": 0,
        "review_text": "I would highly recommend the park Hyatt for those visiting Dubai and interested in having a golf course near your hotel. Very helpful and friendly staff. Nice selection of restaurants. Most rooms have a nice view of the marina."
    },
    {
        "user_review_posted": 954,
        "user_total_helpful_votes": 238,
        "expertise": 0.001100842900072,
        "user_cities_visited": 177,
        "review_days": 0.811610076670317,
        "helpful_class": 0,
        "review_text": "Came here to spend time with a friend. The hotel is very elegant and quiet. The interior is modern and calming. I really enjoyed it. I would come back to this place again if I have the chance. Great job!"
    },
    {
        "user_review_posted": 382,
        "user_total_helpful_votes": 150,
        "expertise": 0.0017960373950120002,
        "user_cities_visited": 309,
        "review_days": 0.062979189485213,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel two times in april, both pre & post cruise and were extremely happy with our stay. The service is great and and the rooms we're really cozy. On one of the stays, at the start of our honeymoon, we also stayed in the Clark Gable suite which was amazing. The rooms might be a bit on the small size compared to US-standard, but not as bad as I've seen in some reviews here, also being from Scandinavia we are used to tiny rooms. The hotel is in a nice location near both shopping and SoBe and has a great old style. Would stay again!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 69,
        "expertise": 0.008705145850392,
        "user_cities_visited": 117,
        "review_days": 0.431544359255202,
        "helpful_class": 1,
        "review_text": "Booked this for just under $200 on hotels.com. This is a great location for anything related to Fisherman's wharf. The staff was friendly (enough), room was clean and ideal to get to the Alcatraz cruises in the morning.I didn't get to enjoy the game rooms, fire pits and more however it all looked pretty awesome if I had had more time to check it out.Also quick tip - use spothero to park across the street for $29 overnight versus the $55 they want at their garage."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 24,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 10,
        "review_days": 0.041621029572836005,
        "helpful_class": 0,
        "review_text": "My wife and I had our wedding at the Tiki Bar (appropriately named Tiki's) in the hotel. And we had a lot of friends staying at the hotel as well. (Destination wedding) We chose to stay at the Aston due to its location near the beach, diamond head, and the very end of Waikiki. It was damned near perfect. Staff was as pleasant as could be, room was clean and cool, and the 30 second walk to the beach ensured daily swims in Waikiki's beautiful water.The only issues... were that on our wedding day, the elevator went on the fritz. Thankfully, I made no promise to carry my betrothed to the room... on the 21st floor. Other than that, I imagined the hotel might give us a bit of a break on the bill with filling 10+ other rooms with a week worth of tourists. Oh well."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 44,
        "expertise": 0.003031070091061,
        "user_cities_visited": 43,
        "review_days": 0.52354874041621,
        "helpful_class": 1,
        "review_text": "Overall, we were very pleased with our stay. I would recommend staying at Le Bua because of the location and the gorgeous view \u2013 not because of the rooms/suites, which we found to be very worn and in need of an upgrade. And for those who are considering to choose Tower Club, I would say ''go for it''! We found it to be worth the extra money!Pros:- Efficient check in and out- Friendly and service-minded staff- Spacious room- Good breakfast buffet with a wide selection- Found the location to be very central- We enjoyed the lounge and the light meals \u2013 great value, and recommendable!Cons:- Disappointed about the room. Very outdated and had a weird musty smell- Shower-pressure was very poor- Long wait for the elevators- Very bad internet connection"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 10,
        "expertise": 0.001317574365065,
        "user_cities_visited": 17,
        "review_days": 0.9299014238773271,
        "helpful_class": 0,
        "review_text": "There is limited space here to provide details, of which we have many. The problems we encountered were flying insects (swarms) in some of the rooms, housekeeping irregularities, failure to keep promises made with respect to room assignment, failure to deliver luggage properly, \"amenity fees\" without the provision of any true amenities, etc. We stayed 10 days, giving us ample time to judge the accommodations/service. The problems were mostly due to very poor communication among many of the service team (not all). The one great experience was the restaurant -- outstanding food, although a bit pricey. Overall, frustrating and disappointing. It doesn't need to be like this."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 25,
        "expertise": 0.0051667314307090005,
        "user_cities_visited": 8,
        "review_days": 0.9359255202628691,
        "helpful_class": 1,
        "review_text": "It's always disappointing when someone makes a management decision to allow a film crew to overwhelm their property for a six-figure sum, inconveniencing paying hotel patrons and putting a damper on holiday plans.  Someone allowed a film crew (Freeform Studios) to film and dump their equipment on a busy Labor Day holiday week.  We also were blessed with Christmas decoratiosn all over the lobby in August as the theme of this cable stinker is during the holidays.  We were not happy spending over $7,000 only to be second fiddle to a film crew, I hope management was happy with their location fee."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 29,
        "expertise": 0.001818321974489,
        "user_cities_visited": 55,
        "review_days": 0.6730558598028471,
        "helpful_class": 0,
        "review_text": "This small hotel has all you need in the perfect layout and modern style .The rooms are brand new and very clean. The breakfast supplies a wide selection .Staff is friendly and helpful .You have a rooftop pool and bar.Location is perfect, just across Asoke station and the Terminal shopping mall.Definitely recommend it !"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 6,
        "review_days": 0.42442497261774303,
        "helpful_class": 0,
        "review_text": "After a long flight from London, it was a relief for me and my partner to be taken care of straight away. The staff were welcoming and efficient; taking up our bags, arranging us a taxi back to the airport a few days later and providing an iron when we asked. The room was exactly as we saw in photos, clean and (to us) posh. The rooftop has a good view over the city and the pool is great to swim in and lounge around. The buffet breakfast had a nice mix of things and was different the second time we ate there. We enjoyed the walk down to Khao San Road and it's walkable to a river boat station too. A great base for exploring."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 45,
        "expertise": 0.0018578658101990001,
        "user_cities_visited": 190,
        "review_days": 0.92552026286966,
        "helpful_class": 0,
        "review_text": "We rented two rooms at the Mandarin Oriental in DC. The hotel is beautiful. Both of the rooms were very nice but seemed slightly dated. Housekeeping was great and serviced daily. Checking in went well and we found the staff friendly and professional.Almost everything was to the expected standards of other Mandarin Oriental hotels we've stayed except for the breakfast service. Though the staff were friendly, ordering Ala Carte seems to be a difficult pursuit as our orders were very slow coming and we found the food exactly the same as the buffet. It was a disappointing change from other M.O. hotels. In addition, we found the staff in the lounge area a bit lost and not attentive to customers. It was a struggle to get their attention to place an order or get the bill. On the positive, the food served here was nice.The hotel is in a great location to walk to the many core sites of the Capitol and the many Museums. Upscale restaurants are a short cab journey and concierge was a great help in finding and booking for us.Overall, we enjoyed our stay, but a little focus on the staff serving customers and making the ala carte worth while would bring the service here to what people expect of an M.O. hotel."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.026286966046002003,
        "helpful_class": 1,
        "review_text": "4 of us stayed in this hotel for 2 nights during a girls trip. I was satisfied with the hotel. It was much more spacious than I expected for San Francisco. The location is the best part of this hotel. Being immediately across the street from Walgreens was very convenient when we needed anything. We were able to walk to dinner or bars when we wanted to get out. Kids running upstairs was the only thing I noticed, but it did not really bother us at all. If outside noises bother you, don't stay here. But, you're in the city, so it's to be expected. We kept the windows open most of the time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.731653888280394,
        "helpful_class": 0,
        "review_text": "My experience at the Liaison was incredible. I stayed there on two different occasions and Sherrod at the front desk provided impeccable service. He made sure I had everything I needed. I\u2019ll be visiting again within the next couple of weeks so I\u2019ll be paying him another visit!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "With business in San Francisco coinciding with National Bring Your Daughter to Work Day I decided to bring my adult daughter with me for a visit to San Francisco. With so many options in the City we settled on the King George Hotel because of close proximity to Union Square shopping and the Theatre District. What a great choice! The newly renovated hotel offered a very clean and very comfortable room with all the amenities. It's old world charm really came through and the staff was as friendly and helpful as could be. They have a very nice lounge area behind the front desk that was comfortable and secluded from all the hustle and bustle outside. With reasonable rates it was a great find and my new favorite place to stay when in San Francisco. I will be back!"
    },
    {
        "user_review_posted": 490,
        "user_total_helpful_votes": 337,
        "expertise": 0.003228646639059,
        "user_cities_visited": 307,
        "review_days": 0.66867469879518,
        "helpful_class": 0,
        "review_text": "I had a great stay here for business, as it's convenient to the Embarcadero (for work) and also right by the Ferry Building (for fun!).  I ate several meals at the Ferry Building, as there are many choices there.  Plus the Farmers Market is there several days a week, including Saturday mornings, which was really lovely.The hotel staff is very friendly and helpful - they were the best part of the stay.  Every time I had a question or needed help, they made things even easier than I had hoped it could be.  The room was comfortable, with a nice large bathroom.  I had a city view window, which was fine.  The hallway noise could be a bit much in the evenings, but it never interrupted my sleep.  The room service food was good and promptly delivered.  And the lobby had ice water, tea, or coffee on hand for guests, which was a nice touch.I discovered the roof terraces by accident, but they were one of my favorite parts of the hotel.  There were several terraces - many connecting - on multiple levels.  Some had great views of the city and others faced the Bay Bridge and Ferry Building.  At least one had outdoor heaters in the evening and lounge chairs, so you could sit out in the night air without being cold, watching the Bay Bridge light display.My least favorite part of the hotel was the heavily perfumed lobby.  I often get migraines from strong scents like that, and it seemed like they were pumping in perfume right at the front doorway.  Why?  It was very strong.  But even with that one issue, I would stay here again as I enjoyed the rest of the hotel and the service a great deal."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 8,
        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "Hotel check in was fast and easy. Location was excellent ,close to most tourist spots. Love that it's only 2 blocks away from Portillo's Restaurant which is a popular restaurant for their polish hot dogs. Front desk helpful with any questions in regards to anything re: Chicago. We took the train from the airport and the hotel was only 4 short blocks from where the train stopped.Rooms are clean and we had a view of some skyline buildings of downtown, beautiful during the night. Would stay there again and would recommend to friends and family."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.040525739320920004,
        "helpful_class": 0,
        "review_text": "Very good hotel if you expect a convenient place to stay central enough but nevertheless quiet and outside too much noise. If you want to enjoy the hotel as such, you might be a bit disappointed. However, it delivers all key features have a nice stay."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8614457831325301,
        "helpful_class": 0,
        "review_text": "I had an excellent stay at this hotel the staff is super friendly an helpful especially subash and mohammed who made our stay extra comfortable with our children. Brilliant location within reach of the beach an restaurant so i will defo be staying here again when visiting dubai."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 22,
        "expertise": 0.002373565917133,
        "user_cities_visited": 20,
        "review_days": 0.6681270536692221,
        "helpful_class": 0,
        "review_text": "Really enjoyed our stay . This hotel is in a good location since I had never been to Seattle struggles on the best location and feel o choose the best for us at Mediterranean Inn. It is walking distance to several restaurants, walking distance to a grocery store, and close to the Space needle and a great park. I felt very safe in that area. Not so much on the Pike Market area or Pioneer Square. The roof top terrace was wonderful ! Our room did not have a good view but rooftop made up for it. We also used the washing machines and dryer which were very convenient ."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 31,
        "expertise": 0.0019799673887720003,
        "user_cities_visited": 44,
        "review_days": 0.25903614457831303,
        "helpful_class": 0,
        "review_text": "This hotel was nice clean, and the staff was awesome, I had some problems with the valet parking, which was $40 a day to park, plus tip every time you wanted the car which for us it was twice a day, as we were sightseeing and looking at colleges, there wasn't any direct access to your car, and the valet guys had to get the car each time we needed it. I know some people use public transportation, this hotel is a little far from the Metro for that. Excellent location for the Capital and the museums, to far for the monuments, and Arlington.  I really wanted to give this hotel a five star rating, but the parking was such an issue."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9676889375684551,
        "helpful_class": 1,
        "review_text": "Awesome short stay at Beacon hotel, everything was great! Location, room, very clean room, maybe the bathroom was too small! For us was ok, maybe for others not so big! Hope to stay in Beacon soon again"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.7272727272727271,
        "helpful_class": 0,
        "review_text": "Overall the hotel was very nice! Everything was very clean and the breakfast was good. The best thing for us was the personnel. They were really polite and helpful. They would arrange all deals with taxis and when our tour guide was 10 min late they offered and called to tourist office to make sure the tourist guide was coming for us. Also, pool bar was great!"
    },
    {
        "user_review_posted": 198,
        "user_total_helpful_votes": 30,
        "expertise": 0.000625252859612,
        "user_cities_visited": 42,
        "review_days": 0.038335158817086004,
        "helpful_class": 0,
        "review_text": "If you are in chicago and  lost the train or the bus, i recommend this motel, i stayed  only one night and  slept like a baby, is near to a mc donalds and it`s easy move from there to other places. The people from front desk were nice and the bedroom was clean."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 97,
        "expertise": 0.004417793394953001,
        "user_cities_visited": 50,
        "review_days": 0.27656078860898103,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights just over a week ago, whilst we did not like Fishermans Wharf and weather was terrible we enjoyed our stay with a few negatives and positives!Nice welcome large room with great space although bathrooms need a facelift. Great large comfy bed,large sofa and big TV.You are right at the front and at the start of the great cable car turning point.Personally I found the Wharf a too seaside type commercial tacky area but that's no disrespect to the hotel and weather didn't help but that's that area.The hotel restaurant was very good in a seaside type pub style with great service and food and a reasonably priced breakfast.Also good happy hour and nibbles. Close to all attractions and Alcatraz Pier. Wonderful Buena Vista Cocktail Bar next to Cable turn a must just to see them making Irish Coffees.Main gripe is a couple of the porters made it clear they were not pleased getting no tip for doing their job, the same one I tipped for taking my bags to our room started tutting and shaking his head after helping put our bags back in our car when we departed as we didn't tip him as we had no low bills!!Anyway if you want to stay at the Wharf you will like this one especially as it's just at the end away from all the commercial part!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 22,
        "review_days": 0.861993428258488,
        "helpful_class": 1,
        "review_text": "Staff kept us waiting for 4 hours while assuring us our room would be ready for early check soon. It never was. The resort fee is insulting. There\u2019s a gym across the street if you\u2019re willing to walk through the homeless to get there. They say a $5 refund is offered if you don\u2019t have your room cleaned but it\u2019s not a refund it\u2019s a CREDIT that has to be used to buy something. And of course there\u2019s nothing for sake for only $5. So my $5 refund cost me money. King superior room was very nice but I found the towels dingy and crunchy. The light switch for the bathroom is by the sink so you have to go all the way in to turn it on which meant I had to turn a Tom light on in order to turn on the bathroom light. The king superior can sleep 4 people but the closet is half the size of the shower. Nice bedding.Over all terrible rude and thoughtless staff uninterested in my experience at their hotel. To makes things even more awful my underage daughter discovered you could buy Pringle\u2019s, booze and sex toys in the mini bar. When did that become a thing hotels offered?  They allow dogs to stay in the room. I love dogs. But I do not like barking dogs."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 9,
        "expertise": 0.010813196513295,
        "user_cities_visited": 2,
        "review_days": 0.16538882803943,
        "helpful_class": 1,
        "review_text": "Shelley, not Shirley, was the name of the lady who embarrassed us in front of everybody. Management still refuses to return my call about this issue and I am taking to my friends at the Corporate Level."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 30,
        "expertise": 0.00263772044327,
        "user_cities_visited": 59,
        "review_days": 0.623767798466593,
        "helpful_class": 0,
        "review_text": "The hotel is not perfect but not that much awful. Rooms are old, restaurant is not bad. The biggest disappointment was the reception personnel. Very rude, never looking to you while speaking, can easily turn her back to you just because of several simple questions. Never saw something like that before."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 84,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 15,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "Stayed here for 7 days on the 2nd leg of our american trip,quick and easy check in,the room was very nice not very big but had a view of the city and a glimpse of the sea.I t is in a very convenient position,for shops restaurants and the beach.the bus stop was right outside the hotel and there was also a free shuttle.If you were going to the beach you could you borrow beach towels and chairs,it was only a 10 mins walk through the Hawaiian village opposite.Staff were very friendly and helpful,iwould recommend this hotel to people on a budget as there are many facilities in the room including fridge and microwave,and there is free coffee in the lobby which we can highly recommend .A very enjoyable stay."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 11,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "I walked into room and was thrilled with the view. On first glance room was very nice and clean. Spacious suite.  Then.... the chair.  Please look at pic.  I still can\u2019t believe they do not remove this chair. At this price point it\u2019s a crime.  No refrigerator or microwave is forgivable but not the chair."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.38499452354874003,
        "helpful_class": 1,
        "review_text": "Tony and Jonathan at the front desk were amazing at making our stay fabulous! They greeted us so nicely and took care of all of our requests with a smile. Room was fantastic , beach gorgeous, fantastic location. We will definitely return! We've been to Miami many times,this was our best experience!"
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 39,
        "expertise": 0.0016592059116810002,
        "user_cities_visited": 49,
        "review_days": 0.6730558598028471,
        "helpful_class": 0,
        "review_text": "I stayed at the Mayflower recently for a business meeting.  It is still a classy place and I had a delightful, large room.  The food for our meeting was good but not outstanding for a hotel of this price and quality. Our meeting room and all the accommodations (sound system, etc.) for the business meeting were superb. My disappointment was with the front desk, in at least two respects: 1) I gave the clerk my Marriott Rewards number when I checked in but he apparently did not record that because I got charged for one day of internet service, which was supposed to be complimentary for Marriott Rewards members.  I tried to call and correct that but I got transferred and, two different times, the phone rang for five minutes or more with no one picking up.  I gave up!  2) When I checked out I took a hard copy of the bill, but the clerk said she would send a copy to me by e-mail, which she never did.  Sometimes, when dealing with a large hotel operation like the Mayflower you just have to give in and take your lumps because in their location and situation they really don't have to care about an individual customer!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.6133625410733841,
        "helpful_class": 0,
        "review_text": "Club Quarters is my go to hotel when in SFO. Great value and the staff is always very attentive. Today, I had the pleasure to be welcomed by Liz who was able to accommodate my earlier than expected arrival! Thank you Liz! Keep up the good work."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 349,
        "review_days": 0.291894852135816,
        "helpful_class": 0,
        "review_text": "Property in the heart of city within walking distance of all major attractions , but rooms small compared to the price and since facing the roads it was noisy good for 1 night stay no breakfast served"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48576122672508204,
        "helpful_class": 0,
        "review_text": "nice hotel, good location and the best staff. Khun Araya, Toom and Elmo very helpful with all my families requests. She was very gracious all the time. I recommend this hotel to anyone. This hotel has many restaurants and bars in close proximity. I really like the clean and modern rooms"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 128,
        "review_days": 0.033406352683461,
        "helpful_class": 1,
        "review_text": "I try to stay at Hilton properties and this was the lowest priced Hilton property in Honolulu. The overall experience was good. The location was a short walk (less than a mile) to Waikiki and a couple of blocks to the ocean. There is an ocean view here but you will not see the beach or hear the waves. I stayed in room 1511 and was more than pleased with the view.Only two complaints were the air conditioner and restaurant service. As many others noted the rooms are warm and humid, I had read the reviews prior to arriving so it was no surprise. The other complaint was the waitstaff at breakfast.  Apparently they are used to getting stiffed in tips by those who have vouchers because there was absolutely no service for 4 mornings.The front desk staff and valets were excellent, always a positive experience.I would consider staying again based on the location and price."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 10,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 47,
        "review_days": 0.823110624315443,
        "helpful_class": 0,
        "review_text": "We stayed 5 nights. The restaurant was not opened yet, a little disappointed. The room was nice but a bit too small.The only thing I don\u2019t like about the room was the lighting of toilet. Guess it was a kind of environmental-friendly design, which the light will turn off automatically(and very suddenly) if the sensor detects no people/ movement in the toilet. The toilet was foggy while having shower, (guess the sensor can\u2019t detect) and the lighting turned off so suddenly..... which was a bit scary.And you need to walk out from the shower to turn on the lighting :("
    },
    {
        "user_review_posted": 215,
        "user_total_helpful_votes": 77,
        "expertise": 0.0016283945200130001,
        "user_cities_visited": 124,
        "review_days": 0.154983570646221,
        "helpful_class": 0,
        "review_text": "We had a two day stay in Honollulu on our way to Maui and found this hotel on the Internet. For the price it was okay. Place is clean and staff  friendly. Room looks like it dates back to the 70's . Small kitchen with microwave, little frig. Bathroom is tiny and shower just okay. Outside pool, again just okay. Two blocks from Waikiki Brach and many restaurants. Parking is a major problem, not many spaces and always full, plus they charge for it. For two days it worked, a week may have been tough."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 13,
        "expertise": 0.005149141196807001,
        "user_cities_visited": 10,
        "review_days": 0.693866374589266,
        "helpful_class": 1,
        "review_text": "We were in a 31st floor junior suite which cost us in excess of $400 a night.  The suite was well appointed with two large screen TVs and a living room with small couch.  Aside from that, the living room window was small for a junior suite, and natural light was completely lacking in the bedroom.  Most disappointingly, for the duration of my time in the room we felt like we were living in a subway or airport.  The constant noise from the elevators going up and down and up and down made for a difficult nights sleep.  And our room was actually not adjacent to an elevator!  At times, the whole bedroom was shaking. I am sure they have better rooms, and I would guess despite my premier Marriott status we were placed here because of a hotels.com booking.  Hotels do this all the time.  The lounge was crowded, but the breakfast was fine.  Overall, not impressed.  Wont be back."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 6,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Our trip was Sept. 15-18, 2015.  We weren't sure how it would go since we purchased on a Groupon.  The location was right in the midst of the Art Deco district and on Ocean (busy street & pretty loud until about 1:00 AM) Ocean view will mean that you have the street right out your window.  Our first room was tiny on the 5th floor and were told it was an upgrade to an Ocean view room.  It was adequate, however, there were really loud people next door to us.  I mentioned it the next day to the front desk and Sylvia (?) was kind to relocate us.  At first she was going to give us a room just across from the only elevator, but I told her that being a light sleeper it wouldn't be much better.  She found us a GREAT Room on the 3rd Floor, Ocean view, but the size was quite large compared to the other one and an overall much nicer room.  We were very happy with the move.  This is a very old hotel, which is the charm that it brings to your stay.  Be prepared for the outdoor restaurants in front of all of these hotels on Ocean Dr.  You will walk through them as you walk down the sidewalk and they all want you to come to their \"Happy Hour\". (if you want to avoid this, walk on the other side, Lummus Park)  Happy Hour is always 2 for 1 drinks, and prices aren't on the signs.  Just ask.  The Mojitos at Beacon Hotel's - The Place are REALLY GOOD!  Fresh Lime and Mint, and can be made with light or dark Rum.  Very refreshing!  Everything to keep you entertained will be within walking distance, and a car is a pain to have.  We opted to not have a car, and we were fine walking.  There is a Walgreen's around the corner for any necessities, and restaurants are everywhere!  The Beacon Hotel includes a breakfast buffet, which is okay, and will certainly get you started for your day.This was our first time to Miami.  We flew into Ft Lauderdale & took a shared ride to South Beach about 30-45 min. on the shared ride ($25) and when we left from South Beach we went to the Port of Miami for our weekend cruise.  Taxi wasn't much to take us 10-15 min. ride.This area is a melting pot and feels international.  Many different languages spoken, and usually English is a second language for most, but was never a problem.After about 9:00, this area changes into the Nightlife scene.  It is certainly interesting for people watching.  During the day it is very casual, and at night you will see a lot of people dressed up.  There is live music just about everywhere.  Police presence is obvious, especially at night.  We felt comfortable walking during the day to just about anywhere.  At night, we stuck to up and down Ocean Dr."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 96,
        "expertise": 0.0035595103740130004,
        "user_cities_visited": 43,
        "review_days": 0.089266155531215,
        "helpful_class": 0,
        "review_text": "The good:Location was quite good as there was an entire stretch of shops offering massage services just outside the hotel. There was a 7-11 very nearby. It was also a fairly easy walk to Platinum Mall, though there were other hotels much nearer to the mall.The room was very spacious, and we liked the non-carpeted floor. The microwave was a plus point, as we were able to have some simple breakfast / supper in the room. The additional sink at the pantry area was also very useful. The bed was quite soft, but comfortable. The Wifi worked well in the room.We made use of the non-metered taxi service, as we wanted a vehicle that could sit 7 adults, and a lot more luggage bags. The car came quickly and we had a comfortable and clean ride to the airport. It was probably more expensive than metered taxis, but not all taxis on their meters, and the one we took from the airport to the hotel late at night overcharged us beyond the metered prices, and also did not give us the correct change back after we agreed to the price. We felt that it was much more hassle-free to just pay a bit more up front for a comfortable ride and not have any surprises.The not-so-good:The furnishings in the room were quite dated. The balcony was quite dirty and we did not use it. What we found quite unacceptable was that the slot for the key card was not functioning well. We were unable to switch on the lights and air-conditioning one of the nights and had to call for help. A staff came and he too, took quite some time to make things work. However, we might just have been unlucky, as our friends in other rooms did not have any complaints on this.Our access card stopped working the night before we were supposed to check out, but the reception rectified the problem quickly. Another friend's access card stopped working on the day of check-out...Also, we were not sure why when taking the lift, some access cards could have access to other room levels, while ours had only strict access to our own room level. The stairs were freely accessible though.Shower was not fantastic. It was also unfortunate that we met with the emergency power shut down on the day of check-out. We thought that the information could have been communicated better. Some guests appeared to be totally clueless. We received the notification letter in our room the night before, another room got their's a day earlier than us. It was just quite inconsistent.We requested for a late check-out as we were taking an evening flight, hopeful that the power would be back by the afternoon. The reception was really grouchy in agreeing to it, and we thought that the attitude could have been better.It was just a rather frustrating 4-night stay at the hotel and we are not sure if we want to return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.755202628696604,
        "helpful_class": 0,
        "review_text": "I paid and booked a smoking room and was told it was unavailable. The following day they were supposed to move me and I was told if I wasn't back from the strip by 4 they would give the room away. The call came at 1pm and I had just gotten to the strip. I got back at 4:30 the room was no longer available. Which I was supposed to have been moved before noon. The manager did nothing to try to resolve the situation. Stating even though I booked and paid 2 months in advance they did not have to reserve a smoking room for me. The pool area is very small and not much sun gets to it."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.662650602409638,
        "helpful_class": 0,
        "review_text": "Lovely Marriot with a great staff and an even better location.  Within walking distance to all the major sights and right next to the metro for any other necessary trips.  Easy metro ride from the airport."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.617743702081051,
        "helpful_class": 0,
        "review_text": "I\u2019m a bartender myself, so I tend to be a pretty harsh critic.Those guys are fast, friendly and engaging.Just all around good. Their years of experience really show.Word of advice, get a least one lady behind that bar!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 2,
        "review_days": 0.8734939759036141,
        "helpful_class": 2,
        "review_text": "This is regarding stay in Taj Dubai Hotel.This was my third trip to Dubai with family and third instance of  staying with Taj Hotel. Previously stayed at Taj Hotel, Al Rigga Street, Deira  in 2009 & 2011.My week long stay with my family (from 3rd May to 10th May 2019) to your hotel was quite disappointing and definitely not at par with the kind of expectations developed for Taj Group of Hotels. Hence, I found it inevitable to write this review.We were staying in Burj View Suite (Room No.2001) & during the stay there were incidences of our room being totally left unattended, untidy and unclean by the house keeping persons even after putting a request for making the room. We would be out of the hotel from morning and come back late evening just to the see the room being left unclean and totally neglected by the housekeeping department. I fail to understand how can one forget or neglect to service the room throughout the day. I had to call up our room butler several times asking for a room clean up. Also the morning news papers never reached my room on several times.The above incidents were brought to the notice of Duty Manager Mr Ali Hachem by me. He even did not bother to do or say anything other than conveying mere sorry. He neither bother to meet me in person nor speak to me any further on the said matter.\u201cThus it speaks volumes of Mr Ali\u2019s Hachem Arrogance, Insensitivity & Disrespectfulness towards the guests of Taj Dubai especially at a time where entire UAE is celebrating year 2019 to be the \"The Year of Tolerance\"Therefore I wish to specially thank Mr Ali Hachem & Housekpeeing Department via you for dishing out such an inconvenience, disrespectful and demeaning services to me and my family. I do hope & pray that  no repetition of the same in future with any of your guests."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.10076670317634101,
        "helpful_class": 0,
        "review_text": "loved the size of the room, lots of space, very clean, staff helpful and friendly, was a little nosiey when we the night club/bar customers left in te early hours, loved the location short walk to the beach and about a half hour walk to shopping and main resturants,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.841730558598028,
        "helpful_class": 0,
        "review_text": "Our room was what I wish my room was like at home!  Everything from the window treatments to the bedding to the funky artwork.  Having a nightcap at the bar before we headed up to bed will add to the good memory of our night in Chicago.  I will try to stay at the Talbott again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.8838992332968231,
        "helpful_class": 0,
        "review_text": "I spent the weekend at JBH. The room is spacious and has a great full seaview. The room is all automated which is great for convenience and connectivity (audio bluetooth, tv screen mirroring, electric curtains...)The food however was not impressive during my stay, so I had to use my half board in other Jumeirah hotels"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.078313253012048,
        "helpful_class": 0,
        "review_text": "Two nights. Really enjoyed it. Great location, super friendly staff. Rooms clean and tidy nothing fancy but a fantastic value. The pass to the excellent gym four blocks away is a plus. Full barbell set up for those doing 5x5s. Will for sure stay here again."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 16,
        "expertise": 0.00377358490566,
        "user_cities_visited": 16,
        "review_days": 0.9622124863088711,
        "helpful_class": 0,
        "review_text": "Great staff, nice breakfast and good breakfast. Really a home away from home! Would definitely come back here. The staff gives great tips as well for things to see and do in the area, where to eat (and where not, also very important!)."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 19,
        "expertise": 0.002034851645715,
        "user_cities_visited": 25,
        "review_days": 0.842825848849945,
        "helpful_class": 0,
        "review_text": "Overall, this hotel is great.  The location is perfect, the view from the ocean view rooms are even better and the staff was super friendly and helpful.  The main drawback was noise.  There was road construction which the hotel can\u2019t control. Even so, we were on the 15th floor and it sounded like we were on street level.  Traffic noise and noise from other rooms was a distraction.  I would still stay here again though."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 19,
        "expertise": 0.001119570414505,
        "user_cities_visited": 35,
        "review_days": 0.38608981380065704,
        "helpful_class": 2,
        "review_text": "Visiting DC for a conference.  I stay at many Marriott properties, but what makes this one special is a lady named Flora who with her colleagues run the Concierge Lounge.  I've never met a person so committed to making the guest experience so positive.  Flora is friendly, warm, funny and deeply caring about you having a great guest experience.  She possesses an owners mentality and is passionate about her customers.  Marriott should clone her. This is a really good hotel, but Flora will be the reason for my return trips."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 6,
        "expertise": 0.00047224980690700004,
        "user_cities_visited": 15,
        "review_days": 0.39813800657174103,
        "helpful_class": 0,
        "review_text": "My family and I spent a few days T Marriott's Grand Chateau in Las Vegas on a timeshare exchange.  The Chateau was well-designed and well-maintained.  Our one bedroom was roomy and family-friendly.  We all felt it was a great place to spend time.  The staff was friendly and helpful.  I would definitely recommend Marriott's Grand Chateau to anyone interested in a stay."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 40,
        "expertise": 0.0034858868578380004,
        "user_cities_visited": 36,
        "review_days": 0.8964950711938661,
        "helpful_class": 0,
        "review_text": "We stayed at the Argonaut for two days at the start of our trip and one day at the end of our trip (we drove to several places in N. California).The hotel is in a great location, right at fisherman\u2019s wharf. Lots of places to eat and shop right outside the door. The staff are all amazing and go above and beyond.The building is an older, historical building so the windows are very small which is a little sad because there are some great views! We had a view of the Golden Gate Bridge but it was a bit hard to see it thru the small window and thick blinds (see picture). The room was spacious but the bathroom was on the smaller side. Beds were comfy.If you book your room directly thru the hotel you get some extra perks like free WiFi and $10 off per day at the restaurant. Parking is pretty bad and pricey here so factor that into your decision if you decide to stay here."
    },
    {
        "user_review_posted": 500,
        "user_total_helpful_votes": 181,
        "expertise": 0.001647136709698,
        "user_cities_visited": 312,
        "review_days": 0.8598028477546551,
        "helpful_class": 0,
        "review_text": "If you are a light sleeper make sure you wear earplugs at any downtown hotel as there will be sirens during the night. This hotel is nothing fancy but good breakfast, comfortable beds, nice-sized rooms, great location for downtown. Often fully booked says a lot. Would stay again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 6,
        "review_days": 0.507667031763417,
        "helpful_class": 1,
        "review_text": "The staff is excellent, very friendly. The rooms were very clean and the beds were super comfortable.  The hotel is located within walking distance to all the local sites. I felt very safe walking around."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 73,
        "expertise": 0.005896577067869,
        "user_cities_visited": 23,
        "review_days": 0.6971522453450161,
        "helpful_class": 0,
        "review_text": "My wife booked us for brunch on New Year's Eve. Brunch looked fantastic. Unfortunately, I had a stomach flu and didn't eat much, but my wife love it and she hates brunch. Wife did the ole slide the room key across the table maneuver, as a surprise. Unfortunately I was sick. I mean really sick. We stayed anyway and the staff check on me/us regularly and sent chicken soup and saltines for dinner. They were so nice. Even checking out the next day the manager came down to say he hoped I feel better soon. I have eaten here millions of times for the last 20 years. I used to live in Georgetown about a block a way. This was my go to date night. Its a special treat now when we come into the city from Arlington. BTW Terrance at the bar make a fantastic manhattan."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 16,
        "expertise": 0.0018814169757560002,
        "user_cities_visited": 181,
        "review_days": 0.5104052573932091,
        "helpful_class": 0,
        "review_text": "We drove up from Palm Springs where we were vacationing for 7 days because I wanted to experience the city and I wanted to experience the Pacific Coast Highway, which we did on the return trip!  The hotel was like an oasis! The room was large enough so that the cot that we requested fit comfortably in it with the 2 beds. First we were greeted by a very friendly and polite bellman and even though we arrived at noon we were able to check-in and was given an upgrade to boot! I was impressed with how quiet it was in the room considering that we were on a busy street with constant activity going on all around. The check in process was painless and parking went seamlessly. Great location to hop on the cable-car to ride down to Fisherman's Wharf! All & all it was a short but delightful stay.  I would definitely recommend  this hotel for it's convenient location, friendly staff, spacious rooms and bathrooms and great parking service!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 44,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "We went to the city for my birthday and got a very nice, large and CLEAN room with a WONDERFUL view .Trump Hotel is centrally located and is within walking distance to Magnificent Mile.Nice,warm and not so busy indoor pool. Check in was very quick and easy.We had breakfest in bed and that was also great !I Highly recommend Trump Hotel in Chicago."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.032311062431544,
        "helpful_class": 0,
        "review_text": "Overall experience continues to be far above average: attentive staff; great room options (size, comfort, functionality, service); friendly management; quiet location yet around the corner from two vibrant area (Dupont and Logan). Beds incredibly comfortable.Color theme a bit odd but that's part of hotel character."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.046002190580503005,
        "helpful_class": 0,
        "review_text": "This hotel was in a great location, less than a 5 minute walk to Waikiki beach, shopping and food/bars.The hotel staff were very friendly and the rooms were fine.  The only thing I noticed was that there were little bugs in the bathroom that I couldn't get rid off.  We hired a car and had to park it at the hotel which I found to be quite expensive at $25 per day.Other than that, the stay was great and I would recommend this place to anyone."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 13,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 18,
        "review_days": 0.015334063526834002,
        "helpful_class": 0,
        "review_text": "I stayed at the Sky Lofts at the MGM Grand a few weeks ago, the service and surroundings sets the highest standards for the Hospitality Industry. This was quite and experience!!!Butler Service, your own elevator, professional service, very, very, very clean rooms.... I could go on and on.  My advise, would be to try to stay at the Sky Lofts at the MGM Grand in Las Vegas on your next visit."
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 50,
        "expertise": 0.0019822925346330003,
        "user_cities_visited": 481,
        "review_days": 0.096933187294633,
        "helpful_class": 0,
        "review_text": "A well kept and clean hotel. A great rooftop pool, not huge by any standards, but has a small bar and a few tables and chairs and maybe a dozen sun loungers around the pool. The cocktails are very sweet, so unless you have a sweet-tooth you may want to order a beer. The rooms are modern and well furnished and have plenty of light. Breakfast wasn't included for us but was around 200Baht if you wanted to eat in the restaurant attached to the hotel. Food was OK, but nothing special. Hotel staff were very polite. The only real negative was that there were maps of the city available, but you had to pay for them. It wasn't much (75 Baht I think), but am used to hotels providing a map of the area free of charge."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.648959474260679,
        "helpful_class": 1,
        "review_text": "I arrived extremely early in the morning and wanted to leave my luggage at the hotel so I could explore before check-in time. But even better Liz checked me in early. Thanks Liz! Thanks to her I was able to travel well and comfortably :)"
    },
    {
        "user_review_posted": 553,
        "user_total_helpful_votes": 1096,
        "expertise": 0.009511678248243,
        "user_cities_visited": 223,
        "review_days": 0.196056955093099,
        "helpful_class": 1,
        "review_text": "This hotel is located in the most accessible and touristy part of the city. As such, hotel stay in such a central location is expensive especially during conference season or anytime when there is a mass conference. As such, when booking a room, do understand that the rooms are smaller (can ask rooms with luggage storage area and safe), for more space to move, there is no air conditioner (open the windows and turn on the fan), can be noisier (ask for room away from Main Street) .That being said, the staff are very helpful and polite. They are willing to help when asked. I fell sick at the hotel, and the hotel was able to contact an inhouse doctor nearby at 1am in the morning for me . As we were celebrating our anniversary, the hotel staff presented a bottle of Spanish wine for our Anniversary. Unfortunately, as I was sick, we couldn't enjoy the wine and left it behind.As such, the hotel is good if you want to be near everything in the city center, wish to drop stuff at the room when shopping , and then continue shopping, feel safe in an area populated by a large resident homeless population and are assisted when you ask. Will return to hotel if returning to the city ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "It was amazing stay in this hotel. Very appreciate all staff for hospitality and service. Special thanks to Sasha and Cindy for did my stay much better and comfortable. I very recommend everyone stay here for getting maximum enjoy and comfort. Taste breakfast, clean numbers, great location!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 9,
        "expertise": 0.010813196513295,
        "user_cities_visited": 13,
        "review_days": 0.26396495071193804,
        "helpful_class": 0,
        "review_text": "The location is great. I usually stay at the other end but this was a nice change. We liked being close to the mall and the food court. The staff was very friendly and helpful . The room was nice and we enjoyed having a Keurig in the room. This was a great value !"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 23,
        "expertise": 0.0045422781271830005,
        "user_cities_visited": 8,
        "review_days": 0.503833515881708,
        "helpful_class": 0,
        "review_text": "My family is a huge fan of the Centara hotels, having stayed at Centara Villas Beach Resorts Krabi for the last 8 years in a row.Three years ago we decided to explore Bangkok and of course Centara Grand at Central World was the hotel we chose.I love shopping and honestly the hotel is located on approx 6 levels of shopping at Central World. My boys and husband not great shoppers, but my boys love the iceskating rink( yes one in Central World).Other great thing is that you are close walking distance to other shopping centres including Siam Paragon and Siam Discovery and Siam Centre ( all separate shopping meccas).More bargain shopping is MBK across from Siam Discovery. The list goes on.I arranged a day tour for my family last year to go and see the palace ( amazing) and go on a boat in Bangkok along their canals ( my boys loved it).My family is a big user of the gyms and the staff at Centara are fantastic. Thank you so much for organising a tennis lesson for my teenage son too by Phuangpet. Thank you too for helping me out with my workouts.The Centara Spa is a favourite of both my husband and myself. The foot/hand and back massage is to die for! I thought we had been massaged out as both my husband and I had indulged in hot stone/ sports massages in Centara Krabi. However we have already indulged in 2 visits to the spa here and we had amazing therapists both times.I love the Centara magnolia hand cream( ask to smell) nothing like it and have picked up a number of these for presents back home.Of course buffet breakfast is out of this world!We also went to the \"best of the week\" buffet last night and honestly more food and variety then we could eat. Delicious and my husband loved the soft served icecream, whilst my son rated chocolate fountain as his favourite. Sushi sashimi was my favourite.Whilst you are here, it is a must to go right to the top floor and have a cocktail. The view is spectacular.I always feel so welcomed by the club girls at Centara who go above and beyond for our family and all the other guests. Little things like remembering our orders for breakfast and proactively organising pancakes for my younger son, which makes us feel so appreciated and grateful.It was truly special this time when we arrived at the club. We can speak a little Thai and as soon as girls heard us we were welcomed back with open arms by Supunnee and Sasikul who we knew from last year and had come to know really well. Our family adores both of you girls and I cannot thank you enough for all your tips in getting to places and helping me with my Thai. You are both such a credit to the Centura team.This also extends to Arunporn too who was so welcoming and thanked us for coming back to Centura and always checked up to see we were ok, as the team does with all the other guests.To the beautiful girls from the Philippines - Vell, Faith and  Len who were equally warm attentive and professional.Also we cannot thank club front desk enough as they assisted us booking an extra night and ensured we did not have to change rooms.My husband had made an error and realised the night before that our flight was actually scheduled for the Wed not the Tues. Thank you so much for being so helpful and proactive girls, so appreciated on our side.Our stay here is coming to an end. Thank you Centara - especially to the wonderful staff there.See you next July!!!!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.8023001095290251,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the Halekulani Hotel during the holiday break and we both really enjoyed our time there. The hotel is beautiful and it's located on the famous Waikiki beach. Despite the hustle and bustle of the area, the Halekulani Hotel has managed to keep the hotel private and secluded; so, it's like a little piece of heaven in a very busy area.What stands out most about the hotel is the service. My wife and I have stayed at a lot of great hotels throughout the years, and the Halekulani Hotel is probably the best for service. The Four Seasons is right up there too, but the Halekulani is just really good at making you feel welcome at every \"touch\" point. Where other hotels would miss the mark somewhere (front desk, bell desk, restaurant, etc.), Halekulani was amazing in every area.My wife and I were \"wowed\" by the Halekulani Hotel and my wife is really nit picky so this is a great compliment to the hotel.We look forward to coming back!"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 24,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 90,
        "review_days": 0.39978094194961605,
        "helpful_class": 1,
        "review_text": "Currently staying 'til new years.  Checked in on the 26th.  Check in was fast, welcoming front desk staff. We had an issue with the heater for three days.  We should have reported it earlier but failed to do so, until the night of  December 30th (totally our fault) Once reported a blonde guy, not sure if he was the MOD or front desk staff, was very professional, sympathetic and helped us move to a different room. We really appreciate his effort in solving the problem, and exceeding our expectations.The Lobby is very nice, and the location can't be better.I would stay here again when in DC.Thank you Grand Hyatt DC's STAFF!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.9550930996714121,
        "helpful_class": 2,
        "review_text": "I entered to the beach and swimming pool with family, in the beach every thing was fine but when I went to the pool a gay called ( clavin ) he called me in front of more than 200 people and when i go to him he say that your mom not allowed to enter the pool because she is wearing a long sleeve swim suite and I told him this not the first time we are here and even there is many people with a long sleeve swimming suit, and when i call his manager he say to me its ok your fine and you can stay there is no problem with it and I apologize, i don\u2019t know why when i pay 900 dirhams for the beach and pool access And get this bad treatment"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 7,
        "review_days": 0.29901423877327404,
        "helpful_class": 1,
        "review_text": "Booked into Hotel Zelos to attend a business convention across the street in the Marriott Marquis.  I got better flights into Oakland Airport so needed to get to Zelos from there.  Called the hotel to check the best car or shuttle service and they explained they are located at the Powell Street BART station.  So easy!  Jumped on Bart at the Oakland Airport spur, connected to the main BART line and downtown in no time.  $10.20 a bargain!Smallish lobby in an older artdeco-ish building.  Front desk and bell staff were exceptional.  I arrived too early to check in - they provided several options for lunch (I went to Blue Stem Brasserie which was on block down) as well as a recommendation for a nail salon!  Room was spacious and beautifully decorated.  Quite large for a downtown hotel (I was expecting phone booth sized rooms like NYC).  Bath was large as well - and included a shelf in the shower with full sized pump bottles of shampoo, conditioner, and bath gel.  Great idea - no waste from all those little sample bottles you usually get.They have a trendy bar on the fifth floor which opens to an outdoor patio.  I didn't have time to enjoy, but seems to generate a lot of buzz.  Overall, nice place to stay located right downtown in SOMA area."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 14,
        "expertise": 0.001335803043001,
        "user_cities_visited": 14,
        "review_days": 0.273822562979189,
        "helpful_class": 1,
        "review_text": "I happened to stumble upon the Handlery Hotel.I called the Hotel,received a great Park & Stay Rate from the reservations lady.We parked up front,the bell men were very friendly& helpful unloading our luggage.We mentioned we wanted to check into our room,then off to our favorite cioppino place,Sotto Mare.Once back from Sotto Mare,one parks their own vehicle behind the Handlery Hotel,off of O'Farrell St.Once in the parking structure, attendant takes your car,hands you a ticket.From there he gives you directions to the lobby.It is a bit tricky to find the lobby.Handlery Hotel Management,please post signage,as to directing us 1st Timers,to & from parking structure.The Hotel room,bed are clean,comfortable,nice flat screens.The room we had overlooked Geary Street,which can be noisy.Handlery Hotel is customer conscience & has a pair of ear plugs sitting on top of night stand for you!Great location,and yes I'd recommend to friends and family the Handlery Hotel,Union Square."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 13,
        "expertise": 0.0019255889775150001,
        "user_cities_visited": 20,
        "review_days": 0.577765607886089,
        "helpful_class": 0,
        "review_text": "Great value for Vegas only a few minutes from the strip hotel shuttle goes every hour. Wonderful quiet large updated room with fridge & microwave & coffee maker something you won\u2019t get on the strip. Great full hot breakfast & lovely pool area. No resort fee & no parking fee. Join Hilton honours for free & use your AAA membership if you have one for further discounts. Really enjoyed our stay would highly recommend!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.884446878422782,
        "helpful_class": 0,
        "review_text": "Great hotel.  Interesting decorations which made for some good convo pieces...not the normal wall art normally seen in other hotels.  The chicken dinner as fabulous!  We don't normally eat in hotel restaurants, especially when in SF but we were in a hurry before the show.  I'd recommend it.  The whiskey, grapefruit, rosemary cocktail was also a hit."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 74,
        "expertise": 0.0023008219125330003,
        "user_cities_visited": 455,
        "review_days": 0.397042716319824,
        "helpful_class": 0,
        "review_text": "Located right on the waterfront you might get lucky and have a view of the harbour.The hotel is a pretty standard Marriott, clean, with big beds and helpful staff.The room service was of a good quality."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.314895947426067,
        "helpful_class": 1,
        "review_text": "The hotel is well maintained and the staff are quite responsive.  The rooms are spacious and well appointed.  Nice kitchenette.  Want to call out Kalei and Cheynne who were particularly helpful and very friendly.  Helped with parking and luggage."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 13,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 9,
        "review_days": 0.20810514786418402,
        "helpful_class": 1,
        "review_text": "Quite possibly the worst hotel experience I've ever had. Nightmare arrival in the rain with no valet or bell service to be seen. Ended up having to park in a garage and then pay to have the car taken out and finally valeted. Room unimpressive and completely reeked of cigarettes. Bathroom extremely small and in need of some serious tlc. Typically I wouldn't mind an outdated room/hotel if the treatment of the staff can make up for it, but we were very disappointed by the front desk staff - not helpful and rude. Actually stayed at the Cartwight Hotel in Union Square earlier in the week and would 100x recommend that, though in need of a facelift, over Clift as the staff were some of the most kind and helpful people I've ever encountered.Would never recommend or stay here again. Wish we could have gotten our $$ back on the second night."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 8,
        "review_days": 0.305038335158817,
        "helpful_class": 0,
        "review_text": "We were only there for 1 night, the view was amazing from our room and we could walk right to the boardwalk or beach, but those were the only pluses.  The room was in pretty bad shape, the bathroom door stuck and I had trouble getting out of it, there was rust on the metal portions of the room and there was mold in the shower.  We did have great service in the restaurant, but the lady at the front desk when we arrived was incredibly rude and unprofessional.  Very dismissive of us (we arrived early due to our flight) and was not helpful with regards to helping store luggage or offer any recommendations of what to do until our room was ready.  We did end up getting our luggage stored but with no help from her. The gentleman that actually checked us in was quite friendly however.  Overall it was a poor experience and well inexpensive, I wouldn't recommend it."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 51,
        "expertise": 0.004086273673737001,
        "user_cities_visited": 51,
        "review_days": 0.17305585980284702,
        "helpful_class": 0,
        "review_text": "I had a 2-night stay and didn't need anything fancy.  The hotel is very central in Union Square, pleasant, very helpful staff, clean, and my room was quiet, and I enjoyed my stay. Being central, it is surrounded by restaurants."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.40854326396495005,
        "helpful_class": 0,
        "review_text": "The water was cold in the shower with a clogged drain and I heard the next room talking with the tv on ALL night long... not a great night sleep to say the least.  The staff was super nice and the room was clean... just depends on if you value sleep"
    },
    {
        "user_review_posted": 204,
        "user_total_helpful_votes": 31,
        "expertise": 0.000627416364316,
        "user_cities_visited": 46,
        "review_days": 0.585980284775465,
        "helpful_class": 0,
        "review_text": "Located on Fifth Ave right in the heart of the city this is a great location to stay while on a visit to Seattle.  I was there for a work function.  The room we were in was very comfortable.  The staff was accommodating.  An overall nice experience."
    },
    {
        "user_review_posted": 202,
        "user_total_helpful_votes": 896,
        "expertise": 0.021424287413845,
        "user_cities_visited": 112,
        "review_days": 0.41237677984665905,
        "helpful_class": 0,
        "review_text": "The hotel is perfect : Location, service, decoration... everything you expect. The location itself is unique. The best in Chicago in my opinion. Worth every penny you pay. Plenty of places to go on a walking distance. All the best places are around."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 7,
        "review_days": 0.383899233296823,
        "helpful_class": 0,
        "review_text": "The room was large and comfortable.  The daily water was a nice touch.  The only minor annoyances were that many of the electrical outlets were old and had lost the spring in their contacts so they were unreliable.and the TV quality was less than would be expected for the cost.  But having been there five days and finding reliable outlets and not particularly caring about TV, I found that the real quality of the hotel was the crew of doormen.  They were friendly and extraordinarily helpful.  They anticipated our needs and followed through to make certain our stay was as  pleasant as they could make it.  Returning to the hotel at the end of the day, it was very nice to see a friendly face."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.19277108433734902,
        "helpful_class": 1,
        "review_text": "This hotel is not your fancy Vegas hotel but it has a Vegas Casino touch to it. The room was clean, the bathroom was a bit small but I didn't mind and the bed was comfortable. The closet had hangers and an iron. No microwave or mini fridge. There is a $100.00 deposit required but you get that back once you check out in 3-10 business days. I got mine back in 3 days and there is also $22.00 daily resort fee that you don't get back. They have a gym, wifi and supplied fresh towels and cleaned the room daily. They have a do not disturb sign that you can use so the cleaning crew won't disturb you if your catching up on sleep or relaxing before venturing out again to enjoy the Vegas sights. My check in and check out were a breeze. The staff were very friendly and professional and even printed my boarding pass for me with no additional charge. The location of the hotel was the best it gave me easy access to Fremont Experience and everything surrounding Fremont/downtown area. I also had scheduled a helicopter ride and pick up was at the Golden Nugget which is 3 minutes away from Golden Gate and Casino so that worked out as well. Its close to the Mob Museum, the shark tank at the Golden Nugget which I enjoyed. The hotel has a diner called Dupars and the food is great. Hands down the pancakes which are the size of the plate are goooooodddd! The Dupars staff are nice and will make sure your needs are met while eating there and its not expensive. There also close to the other downtown hotels as well, so you have other casinos and places to eat. The hotel is not far from the bus stops so I bought a 24 hour pass and took the bus to the Strip. I will say this there is a lot of noise but mainly in the night hours but usually around late 3ish it's not so bad. It didn't bother me either way because the noise is part of the Fremont Experience. With that being said I would stay there again."
    },
    {
        "user_review_posted": 223,
        "user_total_helpful_votes": 41,
        "expertise": 0.000782267030636,
        "user_cities_visited": 101,
        "review_days": 0.375684556407447,
        "helpful_class": 1,
        "review_text": "We had a standard one bedroom with small kitchen and living room with in room washer dryer. We made our own bacon eggs this morning   We like the room is more than usual hotel room. We are owners. Onsite parking is free  we made use of Lyft to get a ride to Fremont street. Location is handy to strip. We felt safe walking the area.  Our view was great for evening lights of the strip. Airport is close but we didn't notice any noise that disturbed us. Resort has the best wifi we haveexperienced at any bluegreen."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 34,
        "expertise": 0.0016091066240020001,
        "user_cities_visited": 157,
        "review_days": 0.37677984665936404,
        "helpful_class": 0,
        "review_text": "Well this is a very normal hotel with no wow of any kind, nothing really to mention or special, front desk is a disaster and hotel is very old, service is very poor but it is clean hotel.  Avoid staying in the old part and be ready to ignore many disturbing issues."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 12,
        "review_days": 0.6013143483023,
        "helpful_class": 0,
        "review_text": "This hotel is listed as a \"boutique\" hotel. I think that means you will pay too much. The lobby is beautiful and modern looking. The young lady who checked us in was unfriendly and did not acknowledge my presence until I asked her if I should see someone else to check in. For a daily $20 fee, she gave me a list of amenities.  I thought amenities were included?? Maybe not.  Overall, the hotel is very clean.Upstairs, the carpet is from the early 1980's as was the room decor. The kitchenette had nice dishes and silverware. Kitchenettes are most useful with pots and pans to cook in. We had a small skillet and a 5 quart Dutch oven as cookware. No additional cookware was available. First time I ever cooked a can of green beans in a small skillet. I guess yp u learn to improvise.The pool area is small, but nice. The barbecue grills came in handy, but you have to use the Dutch oven to bring your meat down and back up and then to cook anything to go with the meat.T.V. is clear across the room (also outdated) above the air conditioner. We had to raise the volume to hear it over the air conditioner.$35 per day for valet parking was a surprise, too. No self parking. So on top of the daily room rate, add $55 for resort fee and valet parking PER DAY!We did take advantage of the \"free\" bicycles since parking in that area as you visit the beach and/or the zoo is quite hard to find.Our trip was great, but the hotel room was disappointing considering  how much it costs."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 7,
        "review_days": 0.5317634173055861,
        "helpful_class": 1,
        "review_text": "Room was booked in late July. I phoned up on two occasions to confirm payment had gone through.  They said room was paid for and the only thing I owed was taxes, service charge and incidental fee.  Upon arrival on Friday 11th August they said that the same card used to make original payment had to be used to make remaining payment. I told them this was impossible as the agent who made the booking was in London and this point was not stated when I phoned up, only that I owed taxes and $600 incidental fee. Receptionist was quick to take my credit card when I said this.Next morning (Saturday 12th) we went to confirm everything was ok as previous night's receptionist seemed shady. Receptionist told us that original payment is now on hold until person who made original booking is there in person with their card. As this was not possible I said should we just look for an alternative, cheaper hotel as we simply could not afford to pay again. The receptionist (Laura) ridiculed this suggestion and told us to hang in there and that everything will be resolved once the reservation department opened on Monday.  She said all they needed was a credit card authorisation form and even though no one staffs the phones over the weekend, if we emailed them over the weekend they'll respond. Our agent emailed them twice to obtain this form but received no response. On Monday he called them and they not only asked him to complete the authorisation form but also a number of supporting documentations that simply could not be completed, submitted and processed before we checked- out. The receptionist's misrepresentation that ' everything will be OK ' meant that we were now liable for 3 nights stay at the standard tariff for the room, which was a substantially higher cost than was originally paid in our initial booking agreement.We feel horrified that the receptionist, by influencing us to change our minds in this way and to stay on for two extra days has now not only made us liable to pay for two extra days but also at a vastly inflated rate in addition to having paid for the room already. We feel it is completely unacceptable, misleading and immoral to be charged for the extra nights based on the receptionist's misrepresentation.Note: inconsistent hotel policy clauses: \u201cthe credit card used for booking must be presented at check in\u201d. Not possible \u2013 not OK!!\u201cThe name on the credit card must match the name on the reservation\u201d Not the case \u2013 but not a problem!!!???To add insult to injury they debited further money from my credit card I had not authorised after my departure (for a pool umbrella after we left - the pool wasn't even open for the entire duration of our stay and we'd checked out!!).Additional issues which pale into insignificance in comparison to the above - crumbs on sofa,  food remnants on table, balcony door from living room couldn't open,  balcony door from bedroom couldn't lock- very unsafe so had to carry our valuables with us at all times,  blinds too stiff to open /close, sunbed on balcony warped and wobbling like a rocking chair, majority of drawers in bedroom would not open,  chest of drawers unstable, breakfast was pitiful and even though it says included you need to pay if you want more than one item (which obviously won't fill you up!), room service did not attend to our room on the second day.  In general, atrocious value for money.I do not wish the management to \u201cgive us the opportunity to show us why Boulan South Beach Hotel is so loved by many\u201d which is given as a flippantly stock response to other reviews by disgruntled guests. The only way to redeem themselves would be to refund us the extra nights that we were made to stay and pay for again.Please consider all of the above before booking to stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.652792990142387,
        "helpful_class": 1,
        "review_text": "Good service hotel and nice location nearby sky train. The reception name Narada and team helped us a lot and provided the hotel information.The breakfast is good and swimming pool is really nice. I will recommend The Sukosol hotel to my friend and will come to visit this hotel again!!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 19,
        "expertise": 0.001353838824874,
        "user_cities_visited": 26,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "The hotel location is great. A couple of blocks from the John Hancock building from which you can get the best views from the city from the top. It\u2019s also a few blocks from Lake Michigan and half a block from the Magnificent Mile (great shopping and restaurants). The hotel is a bit outdated but it\u2019s charming. The staff is great, super friendly and eager to please. We tried the restaurant downstairs for breakfast and it was rather good. The room has a mini bar you can empty and fill with your store bought beverages. Across the street (inside the Drake hotel) there is a mini convenience store although their prices are high but Walgreens is about 4 blocks away on Michigan Ave. Overall we had a good time here and will come back when we visit Chicago over the summer."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 35,
        "expertise": 0.004887357127558001,
        "user_cities_visited": 29,
        "review_days": 0.28148959474260604,
        "helpful_class": 1,
        "review_text": "I traveled with my mother who has mobility issues.  We stayed 4 nights.  LOCATION: The hotel is  located within a block of the red and blue lines.  We took the blue line from O'Hare and got off at Jackson. Even though the Jackson stop is farther away--two blocks instead of around the corner--it has an elevator. The hotel is only a few blocks from the Art Institute, Millennum Park, Chicago Architecture Foundation and Tour Center, and the Chicago Cultural Center.  It is also only  a few blocks from Big Bus Tours.  There are lots of good eating places within a short walk.   ROOM: The room was comfortable, but basic.  We would have liked a refrigerator in the room.  We had two Q beds and did not feel crowded.   BREAKFAST: It included fresh fruit, oatmeal and toppings, scrambled eggs (omelettes one morning), potato chunks and sausage, waffle station, yogurt, cereal, muffins etc. The items were always replenished promptly.  FITNESS ROOM: the  equipment was new and included  a treadmill, eliptical,  yoga mat, bench,  and weights from 5 to 50 pounds.  VALUE:  It is expensive to stay in downtown.  It is a good value for the area, but still pricey."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 20,
        "expertise": 0.003126264298061,
        "user_cities_visited": 16,
        "review_days": 0.9863088718510401,
        "helpful_class": 0,
        "review_text": "My wife and I went to Dubai for a total of 10 Days. We stayed at the Taj Dubai for most of our stay and we were very impressed. We stayed in the club room on one of the higher floors facing the Burj and we absolutely loved it! 99% of the time when we travel we stay in 5 Star Hotels around the world so there is a pretty good pool of hotels to compare it to. The Taj Dubai hotel was one of the absolute best. I will go down the list of pros, cons and recommendations.Pros1. Sapna, our Butler, was amazing! She went beyond 5 Star Service. She was attentive, friendly, and extremely helpful. She helped us with everything that we needed. Sapna went above and beyond with her service. She prepared an amazing anniversary surprise in our room, with cake, flowers, and an edible picture of my wife and I. She gave us advice on things to do in Dubai. She made our stay so special and we can\u2019t thank her enough! She was absolutely amazing and extremely attentive. She even helped us pack when we were leaving. Her service was the best we ever received. She is truly an incredible asset to the Taj Dubai!2. Views! When you book the Taj, get the club room facing the Burj. We had stunning views very day and night if was amazing. In the room there are floor to ceiling windows and the views are stunning.3. Service! Do you want to be treated like a King or a Queen? Then book the Taj Dubai. From the moment we walked in we were treated special. They placed what seemed to be a hand made necklace around our necks, gave us dates, Arabic Tea, and treated us special. Check in was smooth and seamless. We loved it!4. The Club Room! Booking the Club Room is a must. The food was great and we enjoyed the drinks every evening. If was amazing. You are able to do breakfast in the mornings as well.5. The Restaurants and Lounge! There are 2 really cool restaurants in the building. One of them is a restaurant inside and a lounge outside with a DJ. The food was amazing, the music was fantastic and there were even entertainment while you were having dinner. One night there were 2 men dressed up in a traditional Asian outfit, dancing and interacting with the people in the restaurant. The other restaurant is more quiet, and the food is just delightful.6. The pool is nice with and cool little water fall.Con1. Even though It\u2019s close to the mall and other attractions there is not a clear walking path. You would have to cross some major roads and or go through construction so we had to take Taxis. There is a shuttle every couple of hours so that helps a lot.Overall, If you are going to Dubai, you have to stay at the Taj! We will for sure stay at the Taj in the future!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
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        "user_cities_visited": 6,
        "review_days": 0.17086527929901402,
        "helpful_class": 1,
        "review_text": "I travel to our HQ office about 1 week/month and always try to stay at the Palomar Kimpton. Every employee I meet really seems to enjoy working there. The front desk is super friendly and helpful, the Valets and Bell folks are always smiling and the Housekeeping and maintenance folks are a pleasure to talk to. The pool and fitness center on the 17th floor have an amazing view of the city and the fact that the have a Concept II Rowing machine really starts my day off right!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 25,
        "expertise": 0.0051667314307090005,
        "user_cities_visited": 16,
        "review_days": 0.145673603504928,
        "helpful_class": 0,
        "review_text": "The Handlery Union Square delivered an ideal mix of friendly and efficient staff providing top quality service, in a relaxed and calming atmosphere.  We were greeted warmly and immediately felt welcome and valued.The hotel public areas of the hotel have an air of understated elegance, and the dining room (The Daily Grill) is atmospheric with many delightful old black and white photographs - and the breakfasts are delicious.Our room was spacious, comfortable and well appointed (the fridge and filter coffee maker were an unexpected but welcome surprise), and the housekeeping staff maintained the high standards throughout our stay.The location on Union Square is great for the Cable Car, Sight-Seeing Buses, China town and window shopping.  And it's within strolling distance of the Embarcadero.We stayed for five nights and we hope to go back in the future.Thanks to everybody at The Handlery Union Square for making us welcome and comfortable on our first visit to San Francisco.We'll be back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.504928806133625,
        "helpful_class": 0,
        "review_text": "The leaving space was much bigger than expected. The bedrooms were large and comfortable. We had our own separate entrance in the back, which we could only use to exit. The air conditioning was off and we did not know how to regulate it. I woke up because of the heat at 3 in the morning and wonder about the apartment trying to find where the controls were and could not find them. I did not call anyone because of the hour. The windows could not be opened. Next day I asked and I was told, no more problems with the temperature."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 2,
        "review_days": 0.397590361445783,
        "helpful_class": 0,
        "review_text": "Very nice  and clean hotel. They gave me a free upgrade to a studio which I did not expect. Just 2-3 minute walk to the subway. Very safe area with many places to eat. As oppose to some claimed, I never waited for the elevator.  They have a fancy elevator system, you need to know how to use it. Recommended to any one without hesitation. Ms. Mildred Vilbar from Rayna Tours, working at front desk, gave me a good deal to visit sand dune. It was a fabulous trip and worth every penny spent. Great tour, service, food and entertainment. 5* out of 5."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 7,
        "review_days": 0.661555312157721,
        "helpful_class": 2,
        "review_text": "Trip April 2018.  Hotel is conveniently located off Powell street.  Quick access to the BART and tons of shopping.  Union Square is on the corner, so great location for a tourist looking to shop and walk around.  Off the back of the hotel, there is a Starbucks.  However, area at night is a bit sketchy...think 'a small Times Square' in the a lot of homeless wandering around, grime and noise.The Good:  It was nice to have a small fridge in the room to keep waters cool.  Two water bottles were supplied each day.  Nice to have a small convenience stash of toiletries in case a traveler has forgotten something (shampoo, condition, lotion like every hotel-but they also have a wrapped toothbrush and toothpaste).  I felt that was a nice touch.  The morning newspaper is a bit 'old school' as most people get their news online...not a plus or an amenity I'd pay for...but it wasn't a negative either, just didn't add any value.My problem with the hotel is really two things:  Value and Misrepresentation.  Let's start with misrepresentation.  At check-in the front desk stated \"we've upgraded you to our premium rooms\".  I believe this is a system they've developed to say to travelers that they are putting in a separate tower (not the main building) to hopefully keep them from complaining.  They gave me my room number and said the elevator was down the hall.  I went into the elevator to my floor only to realize after wandering around, that the room number didn't exist.  Back to the lobby, they said \"oh the other elevator.  go down the hall, to the left\"....however.  Here is the route to my 'upgraded premium room'.  Down the hall, to the left, passed the gym, through double doors...go outside.  Once outside there are two flights of concreate stairs to manuveur WITH ALL MY LUGGAGE.  Once at the top, in the outside courtyard where the pool is...pass peoples sliding glass doors to another glass door.  Enter there, turn right, go into elevator to your floor.  I was livid.  Once inside my room, I opened the curtains to let some sunlight into the very dark room...only to find another building up against the window (within 15 feet).  Picture will be posted.  Looking into someone's livingroom, I had to keep the curtains shut as the tenants could see directly into the entirety of the room.  Looking down is an alley and when I looked up to see what the day looked like I couldn't even see the sky.  The area had homeless men urinating and yelling throughout the night...the alley is filthy.Tip:  If you must put people in this detached building...staff should walk them to their room and take their luggage...it would help people figure out where to go and get around the hotel and also help with the luggage up those slippery outside stairs.I complained to the front desk and they told me that access to my room would be easier if I just went through the garage!  WHO PAYS THAT MUCH MONEY TO ENTER THROUGH A GARAGE AND NOT A LOBBY?  I did use the garage entry from that moment on and another tip would be to have a conceirge or door man for check in and check out located in that garage.  And if you are suggesting that guests should be using the garage for entering and exiting...you should definitely have a bellman or security located there because there were always several homeless men standing in front and approached me numerous times...my safety was at risk!This hotel could improve the guest experience by improving the customer service of their front desk staff, by taking the time with guests, helping get them to that further tower.  The exterior surroundings of the building is run down and very dirty.  The rooms and exteriors are dated and dark.  The value does not constitute the cost per day being charged...there are much better options in that price range."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 14,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 3,
        "review_days": 0.108981380065717,
        "helpful_class": 1,
        "review_text": "The front desk staff, particularly, Arlesha, was very unhelpful in checking my wife and son in while I had to run to a meeting. In spite of her speaking to me by phone to confirm my authorization and even though my wife had my credit card and ID and was holding our crying one-year-old-son, it still took me getting manager involved to get my wife checked in. This was necessitated by only having 2 clerks at the front desk at 2:00 p.m., which caused me to have to leave the check-in line to get to my meeting. Also, the front turnaround area was a mess with cars double-parked everywhere which allowed very little room or time to navigate dropping off my bags for my check-in. Keith, the head valet, seemed to think it was appropriate to give me an attitude both when I checked in, and then when I left, going so far as to tell me I should go get the cart that had my bags on them and wheel it out to my car because the bellman who had taken my bags was no longer with them. The renovated rooms are nice and the location is great for me as it's only a block from my office but other than our second server at the lobby restaurant (our first was terrible) the service at this property needs attention. I've stayed here before but I'll reconsider staying here again."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 40,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 37,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "I only stayed in the Central Loop one night and found the staff to be lovely but the hotel a bit disappointing (I hadn\u2019t done any homework on it). Smallest hotel room I have ever stayed in whilst in the USA and the loudest air con unit, I had to turn it off as I couldn\u2019t sleep.   Size of room was manageable for 1 person 1 night but any longer and I would have struggled."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.23658269441401902,
        "helpful_class": 0,
        "review_text": "The pictures make this place look much better than it is. It was ok for one night, but I wouldn't want to stay here long.Check-in: Was fine, the staff was friendly enough. The security guard had to open the door for me late at night, he wasn't particularly friendly, but it didn't matter. I was informed at check-in of a $23 charge for parking. I was a little surprised based on the overwhelming presence of signs in the parking lot about how the hotel isn't responsible for damage or theft of cars. But, being in DC, this parking charge wasn't terribly high. It wasn't super convenient to have to go back out in the snow and put the parking pass on my dash, though.The room: Was fine, but not anything better than that. The hotel hallways had a strange smell, hard to describe, but not pleasant. The room had very old (falling apart) furniture. The TV was huge, and worked nicely, the bathroom was ok. It had its fair share of repairs, but nothing unusual for a hotel of this caliber. The internet worked fine, but the outlets and appliances in my room were stretched to the limits of seeming dangerous. The bed was comfy and the noise outside didn't bother me. The walls seemed pretty thin when I arrived, but nothing to keep me up at night.Overall: This place wasn't up to the standards of a normal Days Inn, no free breakfast, just generally run down. But it's the only option for staying in this part of town. I would stay again if needed, but not for more than one night."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7699890470974801,
        "helpful_class": 0,
        "review_text": "A posh and luxurious 5-star hotel (expensive in appearance but inexpensive/value-for-money in overall stay experience) and easily to most business travelers, the best Boutique Hotel in Bangkok. Dream Hotel Bangkok is located in in the heart of Sukhumvit Road with close proximity to shopping malls (Terminal 21, Robinsons, etc), well-known F&B and entertainment establishments, as well numerous massage shops (Healthland) and convenience shops within walking distance.   Dream Staff are ultra-friendly and most of them can converse decently well in English (from Bell-Boy to Front Desk to House-keeping, etc), unlike other hotels in Thailand where communication always pose a major problem with guests. In Dream Hotel Bangkok, guests are pampered to ensure that your stay in Dream is truly a Dream Home away from Home experience.Highly recommended as my one and only preferred hotel stay in Bangkok."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 8,
        "review_days": 0.237677984665936,
        "helpful_class": 0,
        "review_text": "The hotel is really pretty and stately.  The room was quite large and they gave us an upgrade.  Wonderful staff. We were there for one night so did not get to enjoy the beautiful pool area, which reminded me of an era gone by."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 92,
        "review_days": 0.256297918948521,
        "helpful_class": 0,
        "review_text": "This is not my first stay at this hotel.  Everyone is amazing!  Friendly, helpful, . They listen, they understand and make sure any questions and needs are met immediately!  The stand out this stay aside from everyone was Eric our Valet.  He spent quite a bit of time going the extra mile with us going over restaurants in Seattle to find choices that would have great food,be away from the chaos of Comicon. ASK they have deals for a lot of the local restaurants!  He recommendations did not disappoint!"
    },
    {
        "user_review_posted": 177,
        "user_total_helpful_votes": 53,
        "expertise": 0.0013433897432340001,
        "user_cities_visited": 241,
        "review_days": 0.32420591456736003,
        "helpful_class": 0,
        "review_text": "We stayed here over a couple weekend days in August. Summer, it's the high tourist season, of course with crowds. I recommend September AFTER Labor Day.  Less crowded & still great warmer Indian summer like weather. I grew up in Chicago, so I was excited to re-visit the city with family. This Trump hotel does many top notch things, \"right\". We had the deluxe city view king bed room with a sofa and table (higher floors best, 24th flr. +,  rm 2418). My recommendation though is for a room further down the hallway for better hotel quiet (you'll still hear some of the city's noises though below). The room was quite spacious enough (maybe 600 sq. ft.). The \"blackout\" drapes and/or sheers close electrically with the push of a wall button over by the desk. The bed, very comfortable as is the pillows are. A nice sitting bench is placed at the bed's foot end. The room comes with a mini kitchen like area with a Miele dishwasher, and a Nespresso brand coffee machine and coffee capsules. The nice sized, mini plus sized refrigerator is well stocked with a variety of drinks like Heineken beer, Coke, G2 and so on. Above it is gourmet Trump chocolate bars, nuts, a bottle of Trump wine and other high ended snacks. Expect to get dinged well on prices on these items. If you want, you can get the restaurant's room services to cook for you right in your room! Expect about a 500 dollar tab though! We didn't indulge in this. The bathroom has high end Kohler bathroom fixtures that work extremely well. Such as the shower and spa like bath tub (it is quite large - the entire bathroom). It is appointed in lighter colored stone and well lighted. There's a larger interactive menu, and easier to use remote controlled HDTV wall mounted above the long dresser. In short, if you want an excellent hotel located in a prime Chicago location, on the Chicago River (easily walkable, closely accessible to the Mag. Mile - high ended shopping Michigan Ave.) then stay here. You won't be disappointed. There are some great attractions and throngs of any cuisine restaurants. All within walking distances. Though it does come at a price."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 5,
        "review_days": 0.835706462212486,
        "helpful_class": 0,
        "review_text": "As first timers in Hawaii ( from Australia) this hotel definitely made the transition easy!. We were very jet lagged and thankful for the wonderful service. A fantastic location central to everything in just walking distance. This is perfect for older people, young families and older families with teens. The rooms are clean and the view is stunning. We loved it."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 5,
        "expertise": 0.000901099709441,
        "user_cities_visited": 9,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "It is always a pleasure to stay here! Sarbi and her coworkers are amazing! Sarbi always has a smile at the desk. You know that excellence will be strived for and achieved. I recommend this hotel to everyone. Staff does make the difference-they get that!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.475355969331872,
        "helpful_class": 1,
        "review_text": "We stayed between May 2nd and May 6th 2017 in a room on the 8th floor facing the windows of the two other rooms (no view). The personnel at the reception were very helpful and curtoues.The room was very small with North American standards. The bed was very confortable and clean. However the curtains needed some upgrade. In the hole the carpets looked like warned out. The hotel is very well located to access all facilities. I was expecting a better shaped hotel compared to what I have seen in the internet."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.42935377875136904,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel with some friends and boy when I say this is a great hotel I mean it! The staff was amazing! The bellman Sean was awesome made us feel welcomed and made our stay convenient. The mattress OMG to die for lol Nice area definitely will be coming back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.036144578313253004,
        "helpful_class": 0,
        "review_text": "We booked our reservation a few weeks in advance and got a call at 6pm the night of our stay telling us they had over booked and didn't have a room for us. We had prepaid and everything. However they had gotten us a room at another hotel of equal rating. We will still be charged for the room at the Knickerbocker and the room they had for us at the Allerton was small, not a king bed, and directly across from the elevator. Not at all what we had paid for when we booked. Over all unreliable hotel and extremely disappointed. I'd book elsewhere at least you know you would have a room and are getting what you reserved"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 9,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 14,
        "review_days": 0.9326396495071191,
        "helpful_class": 0,
        "review_text": "Great location on the strip, lovely roof pool. Our room was a two bedroom apartment and was a good size. The room was a bit dated and unfortunately we had a noisy air-con duct in our room and was next door to a laundry room. I know its vegas but people shouldn't be allowed to use these facilities late at night. On our last night someone was using it at 1am and it was very noisy. Shame the hotel didn't have any kind of bar but you are in a great location so plenty of places right outside the hotel. We did get hassled a little bit about going to a meeting to get a few show or dinner vouchers but politely declined."
    },
    {
        "user_review_posted": 564,
        "user_total_helpful_votes": 436,
        "expertise": 0.0036427435062520003,
        "user_cities_visited": 861,
        "review_days": 0.914567360350492,
        "helpful_class": 0,
        "review_text": "We recently spent the weekend at the InterContinental Mark Hopkins Hotel in Nob Hill.  We almost did not book here because of language of the negative reviews ... but we are very glad we stayed here.  For a hotel in the City, our room was extremely quiet and relaxing.  We were on the 5th floor, which at some of the hotels we have stayed at in San Francisco, a room on the 5th floor would be subject to traffic noise and sirens -- however, our room at the Mark Hopkins was very quiet -- we even opened the windows all night to enjoy the night breeze.The staff at the Mark Hopkins are fantastic ... everyone could not have been more accommodating.We highly recommend the Mark Hopkins."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Went to Avenue Suites for a family trip, really liked the location.  Trader Joe's across the street and then a 5-10 minute walk to the heart of Georgetown and all the shops and restaurants.  It was very hot when we were there so we did take Uber quite a bit to visit the museums, etc.  It was only about a $7 to $8 ride so not bad.  The room was spacious and the bed was comfortable.  Really liked the bathroom set up, there was a separate room with shower, toilet and sink.  Then there was another area with a sink/mirror so it made it very easy for our family to get ready in the morning!  It was great to have a full kitchen, although it is definitely dated and needs some remodeling!  The front desk staff was super nice and helpful!!"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 30,
        "expertise": 0.0034420304481090004,
        "user_cities_visited": 23,
        "review_days": 0.094742606790799,
        "helpful_class": 0,
        "review_text": "I had the pleasure of staying twice at Marriott Sukhumvit in the space of a week or so. I have to say I was very impressed with the service and attention to detail on both occasions. My first trip had an issue with the room, which was corrected quickly and without any fuss.  On the second occasion, I had 100 clients over 2 nights and a full day symposium. The event went off very well due to the efficiency and professionalism of the entire Marriott staff. It also happened to be my birthday and I was very touched by the number of staff who wished me well on hearing it was my birthday. I also received a nice cake and birthday card from the staff, which I thought was a very nice gesture. The food was exceptional, the rooms are comfortable and the lounge setting down stairs very relaxing.  The restaurant on the 2nd floor is well worth a visit as the atmosphere and quality of both the food and service is outstanding. I would have no hesitation in recommending the hotel for both a personal stay or organising a business meeting or large customer symposium. You would not be disappointed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8362541073384441,
        "helpful_class": 0,
        "review_text": "Very clean,appeared newly remodeled.We had a wonderful view of the pool.Walking to strip was so easy although they run shuttles often.Friendly staff.Mattress was a little too hard for me.That was the only neg.I will defintely stay at this resort again."
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 186,
        "expertise": 0.006944444444444001,
        "user_cities_visited": 43,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "We were floored from the minute we walked in. Absolutely incredible is an understatement. The service was typical of what you encounter at other Trump hotels so that was no surprise. We did notice quite a bit of security so it made us a little bit more comfortable as there were some anti-trump protester outside with nothing better to do than to complain."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 88,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "Excellent room.  Excellent service corp.  Excellent restaurant food and staff.  EXCELLENT EXPERIENCE.   When we return to DC, we WILL stay here.  There is just no negatives to report with this stay.  The hotel is located very well for visiting the monuments.  I cannot say enough to express our good opinion of this hotel."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 24,
        "expertise": 0.002478943690463,
        "user_cities_visited": 66,
        "review_days": 0.11391018619934201,
        "helpful_class": 1,
        "review_text": "Ivrecently stayed at this hotel, and it is Awesome. They were right in the middle of the strip, close to everything I needed. Their slots were loose, the blackjack was good. Free splits when u got them.The room was spectacular. I was on the 30th floor, from the hallway to the room itself was great, clean and I felt safe. I had a family of kids stay next to me, and I didnt hear a thing, meaning the wlls were thick."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 8,
        "expertise": 0.0011425398554200002,
        "user_cities_visited": 20,
        "review_days": 0.22508214676889302,
        "helpful_class": 0,
        "review_text": "Currently I am at this hotel. No words to describe the substandard hotel quality. Shower panel taps are rotating 360\u201d degrees and ultimately it just got separated from the shower panel when I was taking shower. The volume switches of speakers don't have knobs nor are speakers functional.The toilets were stinking when checked in.They don't allow you to make local calls if you don't pay in advance. There is no system of settling the bills at the time of check out.They keep the mini bar in the room locked so as to ensure you can't use the same. Then why do you keep a mini bar in the room?They don't give you internet/WiFi  service in the hotel!!!With all the inconvenience you have to explain the same problems again and again to different staff members. We just spent our half a day explaining our problems to the staff and changing one room to other facing same issues again and again. They promised us to upgrade and again cheated us by putting us up in the same poor rooms.And you know what did they charge us for this poor quality rooms? US$ 250 per room night !!!!Never visit this hotel ..."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.273822562979189,
        "helpful_class": 0,
        "review_text": "My husband and I just spent the night at the Hyatt and it was perfect.  From the moment we booked until we checked out, everything was flawless.  The 2nd floor lobby flows from check-in area to bar to restaurant.  It feels more like a resort hotel that promotes socializing versus a downtown Chicago hotel in a popular tourist area.  Our room was upgraded to a suite and was absolutely spectacular.  We opted to hang out in the room, relax, watch television, and order in food.  The bed was so comfortable that neither of us woke up until 9am, which is unheard of in our busy lives with 3 kids.  After eating a leisurely breakfast, we checked out refreshed and ready to return to our kids.  We are already planning our next getaway and the Hyatt is at the top of our list."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 7,
        "review_days": 0.6380065717415111,
        "helpful_class": 1,
        "review_text": "I booked this hotel based on reviews and the fact they don\u2019t charge resort fees. I was not disappointed. The employees were friendly and helpful. The atmosphere was great. We were on the 12th floor and we could hear the music from outside, but we expected that and it didn\u2019t bother us much. The location is great. The room was very nice with a view of Fremont and the mountains. I definitely recommend this hotel if you\u2019re on a budget and/or like the \u2018Old Vegas\u2019 style."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 9,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 35,
        "review_days": 0.651150054764512,
        "helpful_class": 0,
        "review_text": "I recently concluded my stay at Solitaire and I have to say that I was pretty disappointed.Room: The hotel is a new establishment so it was only expected that all facilities were new. I have to say that the bed and pillows were comfortable, living up to the expectations of a supposedly 4-Star hotel.Housekeeping: This was probably the biggest letdown of the entire stay. We booked the room for two but was only provided with one set of bath amenities. The bath gel was also not replenished the following day; the bathrobes were also not replaced and left strewn on the chair. Hair was also not cleared from the bathroom drain, which is a basic element of hotel housekeeping. The bed was also not made properly; some parts of the room were also dusty. The icing on the cake was that on the day of checking out, there was a strange pee-like smell coming from the vase and I\u2019m quite sure the previous occupants had peed into the vase (because the plants were fake and there wasn\u2019t supposed to be any liquid in the vase but there was yellowish liquid in ours).  I would have thought it basic that housekeeping staff checked every component of the room for cleanliness but apparently it was not so at this establishment.Location: This hotel is actually quite far from BTS Nana (approx 10-15 mins walk). The shuttle tuktuk service to the BTS station runs whenever you request for it but the car service to Terminal 21 only runs 4 times a day, with a 2 hour interval. I think that you can really get better value staying nearer to the station.It\u2019s such a pity because the staff at Solitaire (at least most of them) are very friendly and helpful, but the way operations are run here truly spoils the experience. No matter how new or fancy the facilities are, I think that it\u2019s important for a hotel to do the basic things right, such as housekeeping, especially when you wish to pride yourself as a 4-Star hotel. I was really looking forward to staying here but now that I have, I truly believe that with the plethora of hotels in Bangkok, you can definitely find better value elsewhere."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "I had an unexpected 2 week work stay at The Talbott Hotel and the staff was extrodinary! From the moment I entered this cute, upscale, modern style hotel they were thoughtful, helpful and attentive. When the front desk realized i missed my birthday party because of work they sent up a card and champagne. The consierges were knowledgeable and helpful. My room was carfully maintained and the doormen are exceptional, friendly and courteous. Everytime I encountered a staff member they were friendly and eagar to help. This is a boutique hotel with a top notch staff who pays attention to detail!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 18,
        "expertise": 0.002903050295441,
        "user_cities_visited": 34,
        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "Great hotel smack bang in the middle of the city -- can't imagine a better location! Bags of character, but the rooms are still very modern and seem like they've been upgraded recently. Lots of power sockets, USB points, HDMI etc. It was a great place to get a little bit of work done and even better for access to the city. No A/C, but the ceiling fan is quiet. Ate at the Cafe Mason next door, which I can recommend for a convenient meal.My only qualm is the coffee pod machine in the rooms, which means you can't pop a tea bag in there like you can with a normal coffee machine. Hope this isn't a trend! There was supposedly tea in the lobby in a morning, but there was only ever herbal tea. I don't really expect my tea habit to be catered for abroad, although with the Union Jack flying outside one can dream..."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 6,
        "review_days": 0.136911281489594,
        "helpful_class": 2,
        "review_text": "I recently booked a two night stay for Labor Day weekend (9/4 to 9/6) through the Fairmont website. This was a special weekend for my wife and myself, as it was my birthday and we had been looking forward to experiencing DC together for quite some time. About a week before our arrival, I received an email from the hotel's reservations manager stating that \"due to unforeseen circumstances, we will need to relocate your reservation for an upcoming stay to a neighboring hotel.\" No reason was given for this abrupt change of plans, and I was not asked if I would be willing to do this. I found it surprising that I would be treated this way as a Fairmont President's Club member.The hotel stated that I would be relocated to the nearby Renaissance Dupont Circle Hotel, and that Fairmont would be paying for the first night's stay and I would be responsible for the rest of the stay. I emailed the reservations manager back to state that I was very disappointed. I explained that this was a special birthday celebration weekend, and that my wife and I had enjoyed other Fairmonts in the past and we were excited to stay at their hotel. I received a nice reply back with an apology, but again, no explanation for why this had occurred and no attempt to salvage our business. I was assured that the Renaissance would be informed that this was a birthday weekend.When I arrived to the Renaissance, I was booked in a small room with a queen bed. I explained that I was supposed to be at the Fairmont, and that I would really prefer a king bed for my troubles. The front desk accommodated my request at no additional charge. The Renaissance, while decent, was not a four star experience and nowhere near what I would have gotten at the Fairmont.My wife and I tried to have a good attitude about this entire experience, but it definitely detracted from an otherwise great weekend. We will find it difficult to consider the Fairmont Washington Georgetown next time due to what happened. I would not recommend this hotel to anyone. In fact, it will give us pause when considering any Fairmont hotel."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 10,
        "expertise": 0.0014557595042580002,
        "user_cities_visited": 19,
        "review_days": 0.139101861993428,
        "helpful_class": 0,
        "review_text": "The good: the apartments have a terrific layout for a couple with a child, with a huge bathroom between the rooms and access to the main door from both rooms, as well. The restaurant manager was brilliant and hugely helpful in making it possible for us to cook three meals a day in the tiny apartment kitchen, since my daughter has severe food allergies. The beach is lovely, perfect for distance swimming as well as small children who like playing in the waves and building sand castles. The location is very nice and not at all in the midst of Waikiki.The bad: The apartment bedroom has no useable natural light because the window opens onto a corridor. They charge for toll-free phone calls and calls to the hotel's shops from the room. Weak Internet access in the apartment, bizarrely unfriendly staff at the desk where you book rental cars, tours, etc. Expensive restaurant with a pretty limited choice.They do give you beach towels and mats for no charge, but not other beach gear as another reviewer seemed to imply.The small shop by the entrance is, as others have noted, pretty expensive, but is cheaper for basics (eg milk) than ABC. There is a Safeway a long bus ride away."
    },
    {
        "user_review_posted": 456,
        "user_total_helpful_votes": 373,
        "expertise": 0.003860888013922,
        "user_cities_visited": 111,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "We were really surprised by the quality of this airport hotel. Not expecting much for a 1 night stay between flights, this hotel met all of our needs and more. The lobby and pool area looked lovely - we would have been happier to stay for longer. Our room was large and clean, with all amenities. We had no trouble finding the area to board the free shuttle (although Dubai security took a long time to get through, well over an hour even without our luggage). Only downside was that the Wifi was quite expensive, but this was not a problem for our short stay. Also remember all hotels in Dubai add a tax per night of stay, we paid 15AED. We did not eat breakfast as our flights included a voucher for breakfast in the airport."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 2,
        "review_days": 0.6692223439211391,
        "helpful_class": 1,
        "review_text": "We stayed in this Hotel nearly a week and had a room with river view. It was great. At night we could watch the ships with their great lights and during the day we had no walk time to get to the Pier, as the Hotel is directly at the Pier! And you can get with the expressboat (just 15baht) nearly anywhere and without a traffic jam. The famous khaosan road and the more enjoyable Rambuttri road are in walking distance.So everything is possible..nightlife and relaxiing chillout as there is also a wonderful Little park right next to the Hotel. I would stay there again.BTW : The stuff was always friendly and helpful!!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 43,
        "expertise": 0.002566083003024,
        "user_cities_visited": 25,
        "review_days": 0.6484118291347201,
        "helpful_class": 0,
        "review_text": "This was my first stay at this hotel, and I will certainly be using it again. I was only staying for two nights so wanted something that was well positioned. I took the train from the airport to Makasan, then one stop to Suhkumvit, then a 10 min walk to hotel . Very easy. The train is my route of choice nowadays into BKK, its so quick and cheap. 35 bht to Makasan and 16 bht to Sukhumvit. The hotel does have a slightly dated feel which I find quite pleasant. Reception staff were very efficient and I was in my room within 10 mins of arriving. Good sized room, very clean and nice bathroom.Great pool with bar and restaurant. Wi Fi spot on, and all staff very friendly and helpful. Breakfast was good.There are quite a few restaurants in Soi 18 that have been reviewed on here . But do try the several food stalls at the end of the Soi outside Lexus. The food is exceptionally good.Yes I will be back, have already booked for my next trip. Top tip, if you dont fancy the bit of walking and changing trains at Makasan, Get a sim card at the airport download Grab Taxi app, no more arguing with Taxi drivers about using the meter. Its about 180Bht to the hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 69,
        "review_days": 0.914567360350492,
        "helpful_class": 0,
        "review_text": "My favorite SF hotel. The location is wonderful and the rooms are amazing. Unbeatable views!!!!  Walking to the farmers market on Saturday morning is so much fun. The staff is so friendly and helpful. I love this place."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 12,
        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "Large hotel off the strip. Shuttles run to the strip until 8 PM. After that, you are on your own. The AYCE restaurant is the best part of this hotel. Good food, normal prices. Breakfast was $12, lunch $15, dinner $17 for all you can eat. The switch from breakfast to lunch at 4 pm. The lounge is open to hotel guest from 8-9PM free of charge, but they won't let you in until 8:30 PM. (!?) Uber was $8 from the strip.  Beds were the best ever!The building is under construction but it didn't impede the experience at all. In fact, it was fun to watch them out our Ivory tower window. The main pool is still closed."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 24,
        "expertise": 0.0014857942651060002,
        "user_cities_visited": 33,
        "review_days": 0.128696604600219,
        "helpful_class": 1,
        "review_text": "We stayed here for 1 night during our SF visit. The hotel is really unique and quaint, definitely recommend spending some relaxing time in the lobby (we bought a bottle of wine and played cards near the fire place). The hotel is supposedly haunted and definitely has that feel but we didn't experience anything. I was hoping the breakfast would have been more than the typical hotel continental breakfast but it was the standard. The location is decent, most hotels seems to be located in this area. It isn't super walkable from here to fisherman's wharf/lots of the touristy things but its really easy to get an Uber/Lyft all around the cityWould definitely recommend!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.183461117196056,
        "helpful_class": 0,
        "review_text": "We stayed here for the first two nights of our trip and the last night before heading home. The rooms a quiet and comfortable. The only issue we had was the bed. Hard hard hard. We're used to a really nice memory foam or pillow top so it might be just us.The breakfast buffet is seriously one of the best I have ever had. Good quality food and lots of different choices. The restaurants we ate at were the new Thai one and the rooftop one.  We actually only wanted a light cocktail and maybe a small plate to sit and enjoy the food but they showed is to a formal table and we sat down. Then we were given a very pricey menu. I guess we should have gotten up and left but I did not want to be rude so we ate. I was under the impression it was a bar and a restaurant. But oh well lesson learned. It was a very French menu. Ok but now worth the price. The Thai one was great!!  We ate there twice.The staff is really nice and the wifi works really well. Even in our room. No complaints. We would stay here again if ever we return to Thailand. So as of now we checkout at 12 then have the rest of today to explore the city a bit more before heading home."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 23,
        "expertise": 0.0026812313803370002,
        "user_cities_visited": 9,
        "review_days": 0.36856516976998904,
        "helpful_class": 0,
        "review_text": "My friend and I stayed here for one night en route back home, and this hotel is so conveniently located in the center of Bangkok which makes last minute shopping soo much easier :) Room is spacious and clean with beautiful view of Bangkok because of the high floors (the room started from 30/F up from the bldg). Swimming pool is with a stunning city view of Bangkok also, although it could get a bit windy at times. Breakfast is with a good variety of choice. Overall, I enjoyed the stay at Centara Grand at would recommend to all travellers."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 51,
        "expertise": 0.001152927241734,
        "user_cities_visited": 117,
        "review_days": 0.301204819277108,
        "helpful_class": 1,
        "review_text": "Stayed here for IML and it was grand! The air conditioning was not as efficient as I would have liked, nor the showers as hot, but in a packed hotel for the weekend they did the best they could. The staff were all excellent and to be commended!"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 67,
        "expertise": 0.005310971348707,
        "user_cities_visited": 205,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "We booked the Vacation Pulse, South Beach almost a year ago, for a 2 night stay before a transatlantic cruise. We had never been to Miami (or Miami Beach) before, so did not know what to expect.We knew that the hotel was undergoing renovations, but it was not a problem. The included breakfast was delivered to our room in a box, as the breakfast room was apparently under construction. The staff were very courteous and helpful. They printed some documents for us without a charge.We had a king studio. It faced the back of the property, which was perfect and quiet, as it was the beginning of spring break and the street/beach view side of the building was party central.I was disappointed that we didn't have more time there, as the room was equipped with a stroller-like contraption which included 2 beach chairs, an umbrella, beach towels and a couple of drink/food coolers.We ate dinner at the hotel's restaurant the night we arrived as it was late and we were tired from flying from the west coast. The food was good, but not amazing. It was well priced, too."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.35980284775465504,
        "helpful_class": 0,
        "review_text": "Very Clean Hotel in a great location! The staff were exceptionally helpful & friendly. One of the most welcoming hotels I have ever stayed at due to the staff. Hotel is next to the fire station as mentioned in many reviews. This was not a bother to us at all but it could be depending on your room location. Reasonable price for the quality of hotel & locations & comparison to nearby comparable hotels."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 20,
        "expertise": 0.005601313680056,
        "user_cities_visited": 17,
        "review_days": 0.6582694414019711,
        "helpful_class": 1,
        "review_text": "hello all i chose this place because i was asked to write about downtown for a english newspaper , so first of all the d nor any of its staff gave me any free items drinks rooms nothing so this is my view,first we got thee late after a long flight from london uk, quick ride ina  taxi and we were checked in very quickly up to the room on the 22nd floor and the view was wow. we could see everything, so the room clean in fact spotless clean large room large shower great ac and better a clean bathroom, so we were happy, now the hotel is not for children its over 21 only which was a lovely change no little monsters running around, so off we went down to the floor and if you never been to a casino the noise is something to behold, it does not stop, from people wining money to machines ringing 24/7 in fact i can still hear them in my head, now i never played cards in my life but tried a couple of hands and won a few hundred   which was nice, right the hotel was full on 24/7 people playing people drinking oh yes that seems a very big part of the vegas holiday but the staff keep a very tight eye on any one getting to loud and if need be remove them asap. the owner is thee most nights and likes to see people having fun, there is no hard sell if you want to play do it if not fine unlike the strip there is a relaxed vibe here a more chilled place to bet. there is the best horse machine upstairs where people sit and play old school slots which was really cool. staff all of them seemed happy i meet a couple who went out of there way the lady on the one desk brandi and the lady who runs the restaurant two really kind people one whos the copy of celine dion to a tea. once the staff know your face you feel they are looking out for you, the taxi service is good the hotel has limos that can be used if you know the right people, and look out for the pissing boy ask the desk to show you. i can stay where i like but this hotel was right in fremont street, that is a very good place to party  full on i saw some really strange slights  its a must to see, in the area you have the mob museum neon museum the old hotels the golden  nugget shark tank , this hotel needs a large pool and root beer lol, the strip is boring dead old no life unless you like walking up and down, this hotel rocks totally but needs a pool and a chill out zone otherwize mr stevens you are the man    ps when can i come back"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
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        "review_days": 0.6144578313253011,
        "helpful_class": 1,
        "review_text": "Walking into the Public I felt the great energy of the building. Check- in was easy.  Loved the room with its floor to ceiling windows, amazing darkening shades. Bed was so comfortable.  Room was not large however so well laid out with not wasted space it was perfect.Great food options and the bars of the hotel each comprised of hotel guests and people stopping in after work had that same great energy."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 74,
        "expertise": 0.002419681944696,
        "user_cities_visited": 17,
        "review_days": 0.14184008762322,
        "helpful_class": 2,
        "review_text": "I've stayed at many hotels of various star ratings, but every time I think of my experience here, my blood pressure just goes through the roof. I've never experienced such poor hotel hospitality in my life.Per the reservation, if you are arriving by car, park in the parking lot and enter at the back of the building. The biggest turn off was the side door that you entered was left wide open and you literally walked from the back of the hotel to the front, not knowing where you needed to check in. (There weren't any signs that indicated where the front desk/lobby was from what I could see.) So basically anyone could just stroll into the hotel and roam around. Now, you could say this is true of pretty much any hotel, but most of the ones you enter, you at least pass the front desk or someone that works at the hotel. Not here.I finally find the front desk to find out that my room wasn't ready yet. When I asked when it would be, I was told that they didn't know; housekeeping would let them know when they were done. They did offer to have my bags brought up to my room, which I agree to. I received a ticket number for my bags and went to walk around the property while I waited. The only positive here was I mentioned that one of the bags contained a medical device and if they could use special care with it. They did put a sign on that bag that read FRAGILE.A half hour later I went to see if my room was ready. Again I was met with a no and the same response of housekeeping would let them know when the room was ready. This seriously ticked me off. I've stayed at other hotels where my room wasn't ready  and at the very least, the front desk offered me something to drink along with stating they would contact housekeeping to see how much longer the wait would be. Not here.While I was waiting, another couple asked if their room was ready yet. Fortunately for them, it was. When the gentleman asked if their luggage had been brought to their room as they were told it would be, he found out it wasn't. It was still sitting in an unlocked closet that anyone could have accessed. From the look on his face, he was not happy.Another 30 minutes later, I ask if my room is ready and lo and behold, it wasn't and they still couldn't tell me when it would be. Are you kidding me? For what they charge a night (My room rate was $355 per night), this is the kind of treatment I get?I went outside and rebooked myself into the hotel I was at previously for the remainder of my trip. I went back in and told the front desk I wanted my luggage because I wasn't staying here. The look on her face was one of disbelief. I told her I was tired of sitting around, not knowing if my room was ever going to be ready. At this point, most hotels would have been bending over backwards to get you to stay. Here? The attitude was, \"Hmm, whatever.\" I had to wait another ten minutes for them to find my luggage, which they are so lucky they did or the San Francisco Police would have been called.Apparently, housekeeping runs this establishment and not very well. It's truly a shame that the service is so poor here. From what little I saw of the building, it was breathtaking and the views are amazing. Now I have to check my credit card to make sure I wasn't charged for the night because there is a 72 hour cancellation policy. Heaven help them if I was."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 34,
        "expertise": 0.001103387399315,
        "user_cities_visited": 51,
        "review_days": 0.735487404162103,
        "helpful_class": 0,
        "review_text": "Weekend stay. The corner rooms are much larger. The rooms meet W expectations  note there is no coffee in the rooms. Also no robes.  The windows do open a few inches. Although the windows were filthy which really ruined an otherwise decent view.Easy location to walk to theaters lake front and river walk and Greek town"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 2,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "Kwane one of the reception staff was excellent,a very warm welcome and nothing too much trouble.... the hotel is situated in the middle of shops though most \"high end\" walking distance to most sites and attractions. The metro to others."
    },
    {
        "user_review_posted": 320,
        "user_total_helpful_votes": 146,
        "expertise": 0.002104711464195,
        "user_cities_visited": 63,
        "review_days": 0.48247535596933105,
        "helpful_class": 0,
        "review_text": "The hotel grounds were very nice, and the rocking chairs out front were relaxing also, but the room was horrible! We booked a partial ocean view room and were very disappointed. We were in a 6th floor corner room and could only see a very small view of the ocean from our side balcony and only if we were standing up. Once you sat down, you lost the view. Our front balcony faced the street, but you could really only see the roof. Worse yet, although you could not see the street, you got to hear all the street noise every day and night. As for the room itself, there were at least 6 obvious patches in the wall paper, the carpeting was well worn and the white comforter on the bed had a red stain on it. We were there 4 nights and the red stained comforter was never replaced or cleaned. Both my wife and I have Gold Status at Westin properties and this was the best they could do, very underwhelmed!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 3,
        "review_days": 0.9348302300109521,
        "helpful_class": 0,
        "review_text": "Location is the only positive attribute to this property. After that you can expect to be nickel and dimed by a destination fee (Something I was not informed of at the time of booking by Expedia) of $22.99 a night so that they can cheat the search system on Expedia to make their property appear less expensive that it really is. Then they try to sell it to you like you get a lot for that extra fee, but it is a bunch of stuff you do not want and will not use and certainly not worth what they are charging. The fee is not optional. It is no wonder the attorney general is investigating this illegal practice. I will not pay this fee that I was not informed of. They can claim all they want it was listed, but I specifically look for and avoid properties that practice this deception and I know for a fact it was not disclosed to me at the time of booking. I would kindly ask that this charge me reversed from my credit card if someone from the organization sees this review.The room I was given was in disrepair. It had two mini fridges, one in the standard place and another next to a desk. Strange I thought until I opened the normal one and about vomited from the smell. It was not functioning and some clearly had been rotting in there. I shut it quickly and checked the other, which appeared to be cold. There were other issues like the towel rack barely being attached to the wall and the shower handle coming off when you touched it. Then there was general cleanness issues which I will post photos of."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 44,
        "expertise": 0.0019049046610830002,
        "user_cities_visited": 91,
        "review_days": 0.9446878422782031,
        "helpful_class": 1,
        "review_text": "The hotel is located around 30 miles from Dulles International Airport, which takes around 35-40mins to get to (traffic can be an issue) by \"Washington Flyer\" taxi, the cost is around $75.Once at the hotel getting around Washington is a pure dream, the hotel is in a fantastic location if wanting to explore the city by foot, the only problem would be getting to Arlington Cemetary, which a taxi/uber/bus would be needed, although this is not an issue as there are plenty of taxis on the doorstep.At the front desk we were greeted by Patrick and he very professionaly gave us a low down of the hotel, plus the surrounding area(s) he pointed out that there is a metro stop nearby should we fancy a journey plus there could be a noise issue at some of the time (Le Enfant).We were given rooms of the sixth floor (613/615), which I can both recommend, front facing overlooking the road, the rooms were very large and spacious and spotlessly clean, there is access to a coffee machine which was brilliant, but did so much miss a cup of tea in the morning (British & Love Of Tea).Breakfast at this hotel is well worth the money, $18.95 for Buffet Bfast and $14.95 for Continental Bfast, the difference being, Hot or Cold food choosen, the choice is still plentiful whatever option you decide.There are two restaurants at this hotel, we didnt get to use them but saw plenty of guests dining there.There is a small store within the hotel, which sells food and drinks and trinkets of Washington if you fancy purchasing, on the same side of the hotel there is a CVS supermarket which sells everything from stationary, to chocolate to washing powder to toothpaste, a bit further down from here is a McDonald's, just around the other corner of the hotel is a Starbucks.Whilst at this hotel, you have access to a representative of \"City Info\", this lady is named Sophia Bishop, she is an absolute star, very knowledgeable, professional and majorly helpful at all times, she pointed when is the best time(s) to visit for example the Air & Space Museum, visting Capitol Hill as you sometimes cannot visit these places on the day, the use of the metro system, which if like us (Non American) may be a little daunting.All in all, this hotel is first class, I would have no issue what's so ever in recommending this hotel to friends and family and collegues, thank you Holiday Inn Washington - Capitol for a great experience and memories."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.096933187294633,
        "helpful_class": 0,
        "review_text": "Older hotel but kept very clean...doesn't have the usual moldy smell that you would expect of older hotels. Staff are friendly and helpful. Breakfast is ok - nothing special but enough to start your day. A/C in suite is very loud ...works well but it's loud j guess due to age of hotel. Less than a mile to the famous most delicious (GT) cupcake shop. Only a few minutes from Reagan Airport...be aware of cheating cab drivers. We had one driver with \"the yellow cab\" that took the long way, stopped along the way stating that he doesn't understand why the address we gave isn't showing the right location...keep in mind meter was still running. My husband got pissed and told him to take us back to the airport and to turn the meter off otherwise we will not be paying his outrageous fare. Miraculously he found the hotel within minutes of claiming he didn't h d'\u00e9tat and us due to our accent - we're Americans from Florida he on the other hand was obviously from another country. I forgot his name but his info are... Yellow Cab # 241....tag hanging from mirror #1598. He charged us $32 from Regan National to Georgetown Suites Hotel but the fares hours have been $21 based on another yellow cab driver and their app. Hotel is within close proximity to a lot of great restaurants by the bay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.903066812705366,
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        "review_text": "Stayed here over 4th of July week with my wife and three kids. We were able to get *confirmed* connecting rooms with one king in one and two queens in the other. Most hotels will tell you \u201cwe will make a note of it and do our best\u201d. Hyatt confirmed the rooms, and the reservations agent was super customer focused. Love it.Pro tip: call and ask for any family rate. Basically we got a beautiful second room for 50% off...I\u2019m sure other hotels like Loews and others trying to cater to families offer something similar.The hotel itself is a block off of Michigan Ave in Streeterville. The location is great \u2014 shopping, Oak St beach, Old Town, Millennium Park are a short walk or Uber/Lyft away if need be. There is a Starbucks on site and a Corner Bakery on the diagonal corner. Also there is a Stan\u2019s Doughnuts a block away. Plenty of restaurants on Michigan Ave, but you\u2019d be well-served to look to River North and West Loop for more interesting eats.We did not eat at the hotel restaurant, so cannot comment. The bar space looked nice and the entire lobby is up to date, with iMacs for guest use, complimentary infused water, and a lounge feel. Other amenities \u2014 the gym is really a nice size with new equipment for cardio and strength training. The pool is indoors and on the small side. More than a few adults or families would be crowded.The rooms are great. Recently redone and very modern with comfortable beds, pillow choices, ambient lighting galore, and a nice size flat screen. A nice touch is that you can download an app to control your TV volume and channel (as opposed to paging through the guide).We were somewhat scared in that the hotel is in the Northwestern University Hospital district (huge hospital) and upon entry to the room we saw ear plugs and a white noise machine (which we were told was only provided in King rooms...that\u2019s odd). Some other reviews complained of ambulance noise...you will hear a few, but honestly we faced the hospital side and heard nothing during the sleeping hours (and we did not use the white noise nor ear plugs). Kids slept well too. Non issue.The room also offered a fridge and complimentary water each day. Nice to take out the next day as needed.Bathrooms were nice but not overly opulent \u2014 modern, great lighting and a high quality Drybar hair dryer. The shower was a tub/shower combo, but was fully tiled to the ceiling and had good water pressure. Single vanity with upscale finishes and hardware. Bath amenities were nice quality too.At the end of the day, this hotel offered great rooms and decent service at a fraction of the price of some of the other hotels we were looking at. I\u2019d definitely stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 103,
        "review_days": 0.10186199342825801,
        "helpful_class": 0,
        "review_text": "I was worried this hotel would be too \"hip\" as I've been to the Shore Club in Miami before. And while the decor is certainly trendy, I found the rooms to be simple and full of character. I mean, the building is old and yes there are spots that could use some love and attention, but overall it's pretty clean and the staff can not be beat. Everyone I spoke with during my 5 day stay was incredibly nice and helpful and this was during their busiest weekend of the year!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.9074479737130341,
        "helpful_class": 1,
        "review_text": "Trump international Waikiki has better rooms, better views and is better value for money than the other well known 5star hotels in Waikiki. It\u2019s position is excellent and the staff all have a lovely attitude suggesting good leadership and an enjoyable environment. The room sizes are generous, bathrooms opulent and cleanliness excellent. The kitchen exceeds our home kitchen and is well stocked with crockery and utensils."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.008762322015334001,
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        "review_text": "My Wife and I live in Oak Park, which is about 20 minutes from Chicao. We are fortunate enough to, on occasion, make a trip into Downtown and make a night of it. And when we do, our destination is ALWAYS The Palomar! Simply put, it is the best Hotel in the City as far as the combination of price, location and the rooms themselves. But even more than that, it is The Staff that brings us back. The Concierge's are the best in the City with Bobby and Mark always there to not only lend a hand, but to go above and beyond to make someone's stay special and to make them feel like a V.I.P. Mark, The Night Manager, is another person who goes the extra mile and makes you feel as though assisting you is THE most important thing he will do all day. Sarah and Aaron at the Desk and wonderful as well.. The Palomar Hotel seems to be one of the few places nowadays that understand how important it is treat your guests or customers with respect and appreciation. There are many places to give your business too, but, when a place genuinely seems to care, THAT is who gets my Business.. Located in River North, it is in the heart of The Loop and close to pretty much anything you could ask for. Give The Palomar a try and you will NOT be disappointed :)"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 16,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 80,
        "review_days": 0.37787513691128105,
        "helpful_class": 1,
        "review_text": "The modern was the perfect location for some rest and relaxation on the last few days of our honeymoon. We received a small bottle of champagne in our room on arrival along with other goodies from the friends with benefits program (definitely join this free program before making bookings/arrival for good deals).Our room was clean and bright. We opted for a king with partial ocean and partial town views, which was a nice mix and we were able to watch the sunset over the harbour from our balcony.At the harbour end of Waikiki there's no direct beach access and the location is more Ala Moana than Waikiki which was great for us as we were happy to spend time the pool and wander down to the beach (about 5-10 mins walk). The modern  is also walkable to the Ala Moana shopping centre (10mins) and the main shopping and restaurant strip (around 20mins).The pool area is small and was crowded easily (but not like the huge hotels) and the adults only pool is more of a wading pool with a bar so not really a good option if you want to swim. The pool attendants and servers were friendly and efficient so we barely had to leave our Sun beds.Food was yum and they were happy to adapt for intolerances -gluten free options are available. The spa treatments were also expensive and included a 20% self applied gratuity which is something to watch for - I had a deep tissue massage which was average.All in all we loved our stay and would recommend the modern for anyone looking for a smaller, quieter option in Waikiki."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 35,
        "expertise": 0.0012599972237340002,
        "user_cities_visited": 18,
        "review_days": 0.37677984665936404,
        "helpful_class": 1,
        "review_text": "We read the reviews before we went and we expected to be harassed by Time Share sales people. We never were. The staff was professional and friendly and the room was impeccable. We loved every bit of it. The room was super clean and amenities were also top notch. We also read a few reviews about the 'dirty floors' turning our socks black! Never happened. Every time we called the operator, to order extra blankets etc we immediately got great service. We loved the big bathtub and the large kitchen and patio. The only negative was that the pillows were weirdly squishy, not too comfortable and the bedding was not the best quality. We might bring our own blankets and pillow next time. Otherwise we highly recommend this place!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 28,
        "expertise": 0.001949317738791,
        "user_cities_visited": 57,
        "review_days": 0.322562979189485,
        "helpful_class": 0,
        "review_text": "Spent a couple days in Washington DC while taking a young friend to college.  We have had a very good experience with courteous staff, pleasant rooms, and good service.  We dined in both the bar and in the restaurant and both were good.  The location is excellent, just blocks off of DuPont Circle in the trendy NW neighborhood."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.292990142387732,
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        "review_text": "This was our first time visiting Hawaii . Spent a week here with my husband and children. Hotel is close to everything.  Excellent hotel and extraordinary staff! This will be my hotel of choice when I'm in Hawaii."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.410186199342825,
        "helpful_class": 1,
        "review_text": "Location is great. Staff is super friendly, with Liz taking the Grand Prize!Stayed in one of their suites. Property is a little old, but the location and view makes up for it. Alternative movie theatre across the street is a gem!"
    },
    {
        "user_review_posted": 422,
        "user_total_helpful_votes": 56,
        "expertise": 0.0005339139974880001,
        "user_cities_visited": 409,
        "review_days": 0.34720700985761205,
        "helpful_class": 0,
        "review_text": "Basic hotel, done well.   Efficient check in and out.  Close to Willis Tower.  Nice club amenities and staff.   Small room with desks, styled for the business traveller and repeat customers.  Not fancy but doesn't need to be."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 7,
        "expertise": 0.0006448686356000001,
        "user_cities_visited": 36,
        "review_days": 0.680175246440306,
        "helpful_class": 0,
        "review_text": "we spent two nights here & enjoyed our stay.  room was clean, comfortable, & quiet.  staff was friendly & very helpful.  restaurant is fine.  in decent neighborhood.  somewhat pricey, but everything in SF is pricey.  I would recommend"
    },
    {
        "user_review_posted": 152,
        "user_total_helpful_votes": 72,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 53,
        "review_days": 0.088170865279299,
        "helpful_class": 1,
        "review_text": "Our room is clean with comfortable beds. Bit noisy, but okay. Buy your mineral water out as they charge $5 for a bottle.Beautiful view of the sea.Restaurant is quite noisy and we had to wait to be seated for breakfast which is not included in the price. Service is 20% normally."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 4,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 14,
        "review_days": 0.693866374589266,
        "helpful_class": 0,
        "review_text": "Perfect for a weekend stay.  Across the street from Trader Joe's and Target, so if you forgot anything, it is a super short walk away.Great restaurants and superb service.Would not hesitate to go back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6155531215772181,
        "helpful_class": 0,
        "review_text": "I rent apartment for 4 persons, two rooms and reception area and small kitchen. It was very good. The hotel location accepted, there is not too much activities in the area to reach walking.Hotels staff good and friendly."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.5230010952902521,
        "helpful_class": 1,
        "review_text": "Im here now on my 1st visit here. I got this hotel because I wanted to stay on Fremont St.   I have never been in a room so small. Coming down the hall to my  room , it had a stinking smell. It only got worse when I opened the small door to my room. T!he bed was right inside the door. You have to go up a step to get to this  small bathroom. I bump my knees on the wall  when I use the bathroom. The dark shower has cracked tile all on the floor. The old bathroom sink had rust stains around the drain.  I call the front desk to request another room but they told me they did not have on. I didn't want my clothes to have the smell from this room so I went down to the front desk to see if my room could be freshened up.  She said she had a green apple spray that I could use.  I did not want  my room smelling like green apple.  I asked her if there was a Walgreen's around because I needed some Febreze because  I could not stay in this stinky room. She told me it was on one on Fremont street. I also told the lady at the front desk that there was no electrical plugs in the ro2om except in the.bathroom,  She told me that I could unplug the lamp and use that plug. Really. I went to Walgreen's and got Febreze air spray, fabric spray, and an extension cord, I never had to do this at any hotel.  I have another night, Lord help me!!!!"
    },
    {
        "user_review_posted": 153,
        "user_total_helpful_votes": 32,
        "expertise": 0.000905066134732,
        "user_cities_visited": 58,
        "review_days": 0.6330777656078861,
        "helpful_class": 0,
        "review_text": "Nice, basic hotel. Easy to get into town by walking to the Space Needle and hoping on the monorail. Friendly staff and comfortable room. Parking is a bit tight but still okay.I'd stay again on an overnight or short stop."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 18,
        "expertise": 0.002130386440217,
        "user_cities_visited": 32,
        "review_days": 0.657721796276013,
        "helpful_class": 0,
        "review_text": "The Red Rock has long been a jewel off the Strip and a favorite for Angelinos looking for class and style in Summerlin. It\u2019s unique - park at the east lot and you\u2019ll never once enter the casino. The rooms are spacious and modern and I had a view of the far-off strip. I was minutes away from great dining, hipster coffee, all the shopping one needs and beautiful hiking. But ... the hallway noise at 5-6am from late night partners. Ugh .... when will a newer hotel be sound proof?? I went with earplugs the next night and slept like a baby. Gilchrest & Soames bath products are a plus. A $44 daily resort fee was a waste as JetBlue delayed my inbound flight by 4 hours. Thus, I paid $88 for nothing. Never got to pool or gym."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 45,
        "expertise": 0.00157020514518,
        "user_cities_visited": 63,
        "review_days": 0.48247535596933105,
        "helpful_class": 2,
        "review_text": "Wow, right across the street from the White House!!!  What a location....AND the staff was INCREDIBLE!!!!!!  Fran the Concierge was fantastic.  The bar down stairs, Off the Record...was so fun and lively.  Free bikes to use around town, and steps away from great food and again The White House!!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.358159912376779,
        "helpful_class": 0,
        "review_text": "I am a UAE resident, in Dubai. When I like to have time alone to relax and work on my laptop I like to book a room at the Oberoi for several reasons; some of these reasons might be simple yet effective.1- Along with the Valet parking, the SELF-PARKING! yay!2- People working at the Oberoi are the nicest, genuine hotel staff I've ever met.3- Quality of service is great.4- POOL location is relaxing.5- In-room dining delicious!6- LOCATION! in the heart of the city; yet away from all traffic, 7 minutes walk to the metro station, and when the weather is cooler; only 20-30 minutes walk to Dubai mall!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "My husband and I were looking for a stress free, relaxing resort to celebrate our 25th wedding anniversary and we found that at The Kahala.  This is a fabulous resort with outstanding service and amenities! We had a ocean front room with a lanai.  The room and bathroom were large; the bed was very comfortable. The private beach is wonderful with cabanas and plenty of room to enjoy water activities or just soak up the sun and ocean breezes. The dolphin lagoon is really neat too! Others have mention that the pool is small;  I travel to Hawaii for the beaches not for the pools. The restaurants have wonderful food not to mention glorious views of the beach and ocean.  We will definitely return to the Kahala on our next trip to Hawaii!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 7,
        "review_days": 0.22398685651697703,
        "helpful_class": 0,
        "review_text": "Staff was superb and helped us out whenever we had any questions. Especially Chris at the front desk was helpful. Tablet in the room was great if you are not that comfortable using the phone, and it really worked as fast as a phone call too. We had a broken safe and after 10 minutes it was fixed when we sent a request via the tablet. We ordered food delivery from a pizzeria and that went smoothly as well. Rooms can be a bit noisy on the street side."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.815443592552026,
        "helpful_class": 0,
        "review_text": "Excellent stay. Great hotel, and late check out very convenient. Close to Terminal 21, tuk tuk at hotel free of charge to and from terminal. Great location, away from the noise of the city. Great roof top pool, with excellent city view."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 37,
        "expertise": 0.0020802889260270003,
        "user_cities_visited": 36,
        "review_days": 0.8745892661555311,
        "helpful_class": 0,
        "review_text": "We cannot say enough about our four nights at this beautiful landmark. It has been updated to preserve its old elegance but with every modern comfort. We also cannot say enough about the staff, who were friendly, always helpful, and so pleasant. We started our mornings with their wonderful breakfasts looking at the ocean and Diamond Head....  and ended our days with a glass of wine enjoying the ocean breeze and night sky shining on the water. We will definitely return to this special place."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 42,
        "expertise": 0.002346359951557,
        "user_cities_visited": 43,
        "review_days": 0.119934282584884,
        "helpful_class": 0,
        "review_text": "This hotel is in the best location for getting about in San Francisco. Pier 39 is walkable, likewise the great shops and restaurants, Chinatown etc. we made good use of the Big Bus with 48 hours of hop on hop off facilities, Alcatraz and the night bus tour. We also used the discount to hire bikes at Blazing Saddles to ride the bridge. The hotel was fine as a base but we had a rather small room for 4 of us with 2 queen beds and we were only given breakfast vouchers for 2 people for the 3 nights we stayed which was disappointing. I would recommend eating breakfast outside the hotel as it is generally better value for money if you need to pay. However you visit San Francisco for the city not necessarily the hotel and the city didn't disappoint at all.."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 36,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 40,
        "review_days": 0.6429353778751361,
        "helpful_class": 1,
        "review_text": "The hotel is centrally located to many featured areas for DC.  I was there for an event at the Wharf, which was a 20 minute Uber ride.  The hotel staff immediately greets you and opens doors.  The reception check in area staff was overly attentive and friendly as well.  The hotel was modern, sparkly clean and modern - nicely appointed.  The check in was quick.  The room was equally sparkly clean with extras that I wasn't expecting.  Even provided a sleep mask for guests.  There was a stocked bar, typical of hotels with usual pricing (expensive drinks and snacks). The tried to think of everything to make your stay comfy and they aced it.  The bed, bedding and pillows were comfyl.  The room wasn't small, but wasn't too spacious either-but was enough to be comfortable.  Parking was about 45 a night, valet, with in and out privileges, 24/7.  I absolutely will be back. Love this place.  I highly recommend it.  I got a last minute deal on my stay here too."
    },
    {
        "user_review_posted": 729,
        "user_total_helpful_votes": 169,
        "expertise": 0.001015146678629,
        "user_cities_visited": 120,
        "review_days": 0.401423877327491,
        "helpful_class": 1,
        "review_text": "What a great hotel!!! The service is wonderful, friendly and sweet. This experience was from check in to check out. The room was wonderful. The entire wall was floor to ceiling windows which led to fun people watching. It was gave us great lighting.  We asked for a high floor in our reservation and we were given the highest floor possible. The room was large, comfortable and clean. Umbrellas, yoga mat and robes were there for us to use. The amenities were wonderful. They had a free wine experience each night. Free coffee in the morning and free hot chocolate were offered. It is decorated in a warm and modern manner. Not always easy to pull this off, but they do. Location was great, too. We can definitely recommend staying here."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.339539978094194,
        "helpful_class": 1,
        "review_text": "Well, the experience is bad; or should I say Disappointing. Everything was not as expected.The decoration is rather old.The hotel is located quite far from the bts station. The heater in the room does not work well. It is hot for 1 minute and become freezing cold the other minute. Therefore, you cannot take any long bath.The buffet breakfast was horrible; the bread and pastries is hard as rock, the porridge seems like it has been cooked for few days. The only edible ones are the fried rice or noodle.It's not something exciting or something you will look forward to. We stayed there for 4days. Food served was the same for the all the days; not much of a variety as well.You might want to consider booking without the breakfast.What I like was the front counter's staff. They are very friendly.We did not like the every other things there."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 11,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 17,
        "review_days": 0.588718510405257,
        "helpful_class": 0,
        "review_text": "We only spent 3 nights here and I had made the reservations months ago.  I figured with that and the fact that we're Hilton Vacation Club members, we'd have an awesome experience at this hotel.  Was I ever wrong about that!  When we checked in, after a long airplane ride from Denver, Colorado, we learned they had put us in a handicap room.  Neither myself or my husband are handicapped, and there was no explanation for this.  We also expected to have a view of something other than the buildings of downtown Honolulu.  But that was what we got.  When we tried to change rooms upon checking in, we were told that was all that was available unless we'd like to move to a floor nearer street level where traffic was very noisy.  Hilton has a policy that when you have a problem upon check-in, a supervisor is to be summoned, yet we were never in contact with anyone other than the person at the check-in desk who had no good news for us.  She went to a back office at one point, I assume to make further inquiry, but we never spoke to any supervisor.  We borrowed points from 2018 in order to stay at this hotel which incurs an additional cost to us to transfer points.  What a disappointment we had.  Our room was not made up each day and the room, which was set up for a handicapped person, was extremely inconvenient for us in that closet and dresser storage was not even in the sleeping area, but around the corner in the bathroom.  We'll not be going here again any time soon.  Pool area was large, but overcrowded so we never even went there.  There's no beach access from the hotel."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 11,
        "expertise": 0.003997657423675,
        "user_cities_visited": 17,
        "review_days": 0.6631982475355971,
        "helpful_class": 0,
        "review_text": "A great location for Las Vegas Vacation.  Close to the Strip and, but also groceries and other shopping. Blah, blah, blah and blah, blah, blah.  There is that 200 letters? Not yet? So here are a few more"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 21,
        "expertise": 0.002317113538563,
        "user_cities_visited": 44,
        "review_days": 0.275465498357064,
        "helpful_class": 0,
        "review_text": "Location is good but I will not go again.Room is very small and this hotel is like a love hotel. Many men brought \"girlfriends\" (pros*****) in and out 24 hours. Very bad influence on kids...If your traveling with family, stay in a more decent hotel...."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 63,
        "review_days": 0.38225629791894805,
        "helpful_class": 0,
        "review_text": "Loved everything about my experience at this Homewood Suites! The ONLY thing which wasn't that big of a deal was the room appeared larger in the pictures on the website.  The bedroom/bathroom were quite large, but the sitting area was a bit \"cozy\"."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.45509309967141204,
        "helpful_class": 1,
        "review_text": "Even though it was a brief stay at the Okura Hotel Bangkok, the facility was so charming and luring me to come back again. It is definitely a recommend for everyone. Travelling convenience: just one step to BTS Sky train."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 16,
        "expertise": 0.001206245546709,
        "user_cities_visited": 386,
        "review_days": 0.15826944140197102,
        "helpful_class": 0,
        "review_text": "We had a two bedroom ocean view apartment from our HGVC points.  The pool and Lagoon were both comfortable and kid and adult friendly.  The view was magnificent, and the room itself was lovely.  One disappointment was there was no washer or dryer.  This is not typical for timeshares and especially not for Hilton.  Too bad as we had dirty clothes from our prior visit in Kauai."
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 73,
        "expertise": 0.00251490594644,
        "user_cities_visited": 361,
        "review_days": 0.22124863088718502,
        "helpful_class": 1,
        "review_text": "This is not my first time in this hotel. We have already stayed in other trips to Bangkok and always we are happy with the hotel service and the hotel installations.As always, check in was quick and the staff of the reception always smiling and cheerful. This time we were in the 19th floor. The room was large with refrigerator, microwave, stove and LED TV with several international channels. Much space and a large bed. The bathroom has a full-sized bath and also shower.The localization is very good, easy to get to and from the hotel by BTS Subway (Station Saphan Taksin) or also by boat on the Chao Phraya River.The hotel's atmosphere is very familiar. The breakfast is good with many options of western and eastern food. Also has one eggs station, where one can order eggs according to your taste.Next to the hotel is the Robinson Shopping Center with a very useful super market located in the basement.The Centre Point Silom Hotel is good option for some nights in Bangkok."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 1,
        "review_days": 0.10186199342825801,
        "helpful_class": 1,
        "review_text": "there was blood on my sheets and the front office did nothing, the workers were rude overall during check out but the check in was great.  not worth the money, the lobby is beautiful and the rooms are shabby."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.12048192771084301,
        "helpful_class": 0,
        "review_text": "Just 10 minutes walk from Don Muang airport. Staffs are friendly, fast check in/out service. The swimming Pool is nice. I'd like to recommend this hotel for anyone who will take the early morning flight from DMK airport."
    },
    {
        "user_review_posted": 414,
        "user_total_helpful_votes": 134,
        "expertise": 0.0014610554886590001,
        "user_cities_visited": 103,
        "review_days": 0.21686746987951802,
        "helpful_class": 1,
        "review_text": "Having lived in Metro DC and worked in DuPont Circle for many years, I always wondered about what a night in the Fairfax would be like.  Now living away, I got the chance on a recent visit back to DC at a stunningly reasonable hotel rate.  The Fairfax is simply one of those elegant, upscale hotels with large classic, well appointed rooms, comfortable beds and many amenities.  For the middle of DC, the rooms were very quiet. The hotel staff was friendly, attentive and responsive as befitted such a refined setting without the haughtiness of so many upscale hotels.  The Fairfax is situated in the heart of downtown DC (a block from DuPont Circle) and many excellent restaurants are within easy walking distance. Metro is 2 blocks away so all sightseeing is accessible by a short subway ride or taxi if you are so inclined."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 16,
        "review_days": 0.777656078860898,
        "helpful_class": 1,
        "review_text": "The hotel was amazing and the staff couldn't do more for you.  The hotel manager (Filipa) went above a beyond when my 7-month old daughter got sick. Filipa's effort with us made a huge difference to our overall experience at the hotel. We came in 2014 and thought it was great, we now don't think we will find a better all-round hotel anywhere in the world. Thanks you Filipa + team and we look forward to returning to Jumeirah and seeing you all soon. Food is amazing, hotel staff and facilities are outstanding (best kids club I've ever seen) and the choice of restaurants across the group means that you have plenty of options. Don't hesitate to book this hotel, you won't be disappointed."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 66,
        "expertise": 0.003093898267681,
        "user_cities_visited": 93,
        "review_days": 0.271631982475355,
        "helpful_class": 2,
        "review_text": "As others have noted, this hotel is a little out of the way from the main part of Waikiki, up past the aquarium. This means that it's a 15-20 minute walk to the main restaurant strip in Waikiki.  This wasn't a negative at all for me as I don't mind walking.  In return, you get a hotel which is quiet, away from the traffic noise which seems to plague most of the other hotels, large rooms and an uncrowded beach at a price much below what you'd pay in the main part of town.The rooms have been recently refurbished and so look very fresh.  There are good quality amenities in the bathroom and there is a bar fridge in the room (something which a lot of the more expensive hotels don't seem to include for some reason).  The room was very large by Waikiki standards and had a full wardrobe as well as another chest of drawers, so plenty of room to unpack.Staff were pleasant and happy to cater for requests such as providing tea bags and a kettle for the room.I didn't have an ocean view but instead had a view over Diamond Head which was quite pretty and given the ocean was only a 2 minute walk away, I didn't miss not being able to see it from my room.Others have questioned the $10 resort fee as there is no pool, however, it does cover wi-fi, a daily newspaper and the use of towels, umbrellas and beach chairs.  Given umbrellas and chairs were $10 per hour to hire on the main beach in Waikiki this didn't seem like bad value to me.They also have surfboards for hire and the surf is way less crowded than at the main beach.I ate in both the restaurants. I would classify the food as good but not great in both, however, the service was very good and they both have great views of the sunset so are worth going to if you don't feel like heading into town. A tip since the sunset views seem to get mentioned in almost all of the reviews of the restaurant - you can sit on the beach in front of the restaurant and take in exactly the same sunset view for free if you don't want to dine in.This was my 5th trip to Waikiki. The 3 others hotels I stayed in before this one were the Holiday Inn, Vibe and the Hotel Renew.  I definitely prefer this hotel over any of these and would definitely stay there again next time I come to Waikiki."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 11,
        "review_days": 0.703723986856516,
        "helpful_class": 2,
        "review_text": "Great locationRoom fairCustomer service not so muchWhy stay when there are thousands of choices in Chicago?  The employees don\u2019t care if your there or not.   I stay in hotels all over the world and there is little engagement on staffs part to make a great stay for the customer"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 65,
        "expertise": 0.004898689771248001,
        "user_cities_visited": 223,
        "review_days": 0.661555312157721,
        "helpful_class": 0,
        "review_text": "We booked in for 4 nights. When we arrived we loved the look of the hotel and the check in staff were lovely. It was mid afternoon and already there was a thumping base from the party area of Freemont, but we thought - it'll be fine, hotels are soundproofed :)  The ear plugs at the side of the bed should have been a give away. Anyway, we arrived at our room and it was huge and beautiful! We loved it so much...but there was this niggling feeling of ...are the walls shaking a little from the base of the near by music?  Anyway, it was so lovely we again thought - it'll be fine! we went out and enjoyed our evening. When we got back the base thumping was even louder. Our room was at the noisy side. Eventually we gave in and called reception. Who were great, but explained that downtown was party central and it was noisy. the music would stop tonight at 1am but in fact tomorrow it would be even worse as there was something on at this other place across the road as well and it would be 3am ( this other place was literally outside our bedroom window) Honestly we are not moaners! But we do need to sleep. They said that if we could be all packed up the next morning they would try to move us to a quieter room, but couldn't say for sure. We could have done this, but as there was no guarantee and we had 3 more nights we decided to cut our losses and move hotels. I have to say the hotel were great in all this, and I feel sorry for them, I'm guessing they were there before Freemont street turned into party central and this must be a nightmare for them. It is such a gorgeous hotel but sadly too noisy for us."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 21,
        "expertise": 0.0007392695575410001,
        "user_cities_visited": 35,
        "review_days": 0.010405257393209001,
        "helpful_class": 1,
        "review_text": "The Kinzie made us feel at home, from being greeted by Rafi and the rest of the doormen, to the perfect service at the front desk.  The room was spotless, a must for the wife, and it included everything you could need...A quality view, a refrigerator, a Keurig coffee machine, and a comfortable bed.  The service was impeccable as we asked for a couple of extra coffee pods and some cream on the first day and it was brought to the room within 5 minutes.  Every time we needed something, we were given it with no questions and no fees, within means.  The location is excellent and the breakfast was satisfactory.  I would not expect anything other than what they advertise.  The Kinzie did not lie about what to expect, so I did not expect to have all kinds of hot meal items.  What was served was advertised and it fit what we needed perfectly.Thank you Kinzie for a memorable birthday weekend for my wife."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.48302300109529006,
        "helpful_class": 1,
        "review_text": "We loved the beach here. You can really enjoy swimming, paddleboard, kayaking and just relaxing at this beach. It was not very crowded. It has very nice view. You can enjoy the breakfast right at the beach outside. They have nice breakfast buffet. Rooms are very clean and large. I suggest top floors to have better view."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.869112814895947,
        "helpful_class": 0,
        "review_text": "I spent 4 nights here while in Seattle on business and absolutely loved this place!  From the moment I arrived, and throughout my stay, the staff was friendly, welcoming and accommodating.  The Tin Lizzy lounge is onsite with delicious libations and eats...not to mention it's walking distance to dozens of other options.  My rental car never left the hotel lot...Uber was never more than 5 minutes away and under $15 for everywhere I went in Downtown and Ballard.  I found the hotel itself to be an incredibly charming classic!  Wonderful old pictures everywhere and nice touches, like the fresh floral arrangements and comfy sitting areas. I had a deluxe king on the top (3rd) floor (No, there's no elevator, so get a ground floor room if you're unable to climb steps).  It was spacious and decorated nicely.  The kitchenette was perfect for drinks or snacks.  The shower plumbing was a little funky and not very good water pressure, but tolerable.  It's not what I would describe as a 'grand old hotel' but it's certainly a lovely classic!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.31161007667031704,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay ,the rooms were clean and comfortable, and the hotel was centrally located. The staff was very professional and courteous and the price was just right."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 40,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 62,
        "review_days": 0.45509309967141204,
        "helpful_class": 0,
        "review_text": "I stayed twice and enjoyed my stays very much.  On one stay was upgraded to a room on the top floor.  Amazing view.  Service was great.  The breakfast in the basement lounge is excellent.  My only complaints... the picture in the ad makes it look like the ocean is right out your window, but it is not.  The ocean is 3 blocks away.  You can see it, but there are buildings all around.  Also, when there is high wind if you are on a high floor, it is extremely noisy and difficult to sleep."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 292,
        "expertise": 0.008084066639496,
        "user_cities_visited": 97,
        "review_days": 0.192223439211391,
        "helpful_class": 1,
        "review_text": "The hotel is located a block from Union Square which is perfect. It is surprisingly quiet as well. Ascetically the property is beautiful. Rooms are a good size and the bed was extremely comfortable. However the rooms did feel a bit dated, and prices around the hotel seemed extremely high. Even to simply use the business center, it cost around $7. Some of the staff were friendly, but overall we did not receive the typical JW hospitality."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 16,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 14,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "I was in DC for a conference. I choose this hotel because of the great reviews, price and I liked that is was located in a quaint neighborhood (but still close to everything). The staff were very friendly (and provided umbrellas when it rained) and the room was nice. Spacious, comfy bed and good water pressure. They provide free breakfast but I liked walking down the street, through the neighborhood for a latte. It is not a luxury hotel but it is way above standard. It\u2019s a 5 rating for me because I will be back."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 28,
        "expertise": 0.001777679698897,
        "user_cities_visited": 15,
        "review_days": 0.34775465498357,
        "helpful_class": 0,
        "review_text": "Our 4 night stay was wonderful. Quiet, clean and just a short trip to all the Seattle hot spots. Nice price point and ample parking. Helpful, friendly desk clerks made us feel at home after a disappointing one night stay at a high end water front hotel. I wish we would have discovered Silver Cloud first."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 31,
        "expertise": 0.0018442332245700002,
        "user_cities_visited": 88,
        "review_days": 0.29079956188389905,
        "helpful_class": 0,
        "review_text": "The price was right!  54$/night.  The property is surrounded by a fairly run down block, but is right next to the big names NYNY, ARIA, etc. Was a great spot to head out to see the fancy shops and food."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 13,
        "expertise": 0.005627275736511001,
        "user_cities_visited": 5,
        "review_days": 0.301204819277108,
        "helpful_class": 0,
        "review_text": "We booked a 2-bed room through Hotels.com. We requested for a quiet room with 2Queen beds since my husband is 6'4\" and my son is 6'6\" and a quiet room away from noise on a high floor. I received a response rather quickly and was told that they don't give rooms with 2Q beds to third party reservations and the type of room I booked faced the street but she would put in a request for 3rd floor. Okay, fine, so I replied asking if they have a room available with 2Q beds on a high floor and what the price will be and if I'm okay with the price then I would cancel my Hotel.com reservation and book direct. Well, I got no reply back so I figure 2Double beds should be okay since we were only spending one night, I was so wrong. We didn't have much sleep for two reasons. The bed was way too small for me, my husband and my son. My son's feet hung over the bed so he tried sleeping in an angle. My husband and I played tug-of-war all night with the covers cause double beds are not meant for two people. Secondly, we could hear the cars on the street all~ night~ long~! It was pretty dreadful! I couldn't wait to get to our other hotel near Fisherman's Wharf. The front desk lady who checked us in was very friendly and she recommended a place called Home Plate for breakfast. It's a couple of blocks away on the main road. Great food and great atmosphere! One plus for this hotel is free parking! The next time we are coming to SF we will check this hotel out but will make sure to book a room with 2Q beds and away from the street. If not available then will book elsewhere. The noise is just not worth any cheap price!!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 49,
        "expertise": 0.003549512387645,
        "user_cities_visited": 52,
        "review_days": 0.083789704271631,
        "helpful_class": 0,
        "review_text": "The hotel is good overall, but it is on Ala Moana Blvd, so there is road noise all day (and all night) long. The rooms do have air conditioning, which you'll need to use. Between it and the road noise, it kind of becomes a background white noise.The bed was very comfortable and the shower had great water pressure. They had already swapped out the feather pillows for foam, based on my request, prior to checkin. I find lots of hotels don't do that, so it was much appreciated.The location is nice, with Ala Moana Center (a huge shopping and dining complex) within easy walking distance. Other restaurants are also nearby. Getting to the heart of Waikiki would be a bit of a walk, but it's Hawaii, so being outdoors is OK.The review is titled \"Good option for a short stay\" since I don't think I'd want to stay here for an extended period of time. I think it would be a little too isolated from the action if you were here for a longer time. We live on Kauai and were here for 1 night."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 10,
        "expertise": 0.006825239198625,
        "user_cities_visited": 6,
        "review_days": 0.503833515881708,
        "helpful_class": 2,
        "review_text": "This is the absolute most amazing hotel I have ever visited.  The rooms are beautiful--there is no detail overlooked.  It is in a perfect location, essentially across the street from the White House and a short walk to tons of attractions and restaurants.  The staff is so friendly and make you feel like royalty.   There is a beautiful Tesla that will give you a lift around town at no charge.  Don't forget to make a special trip to the bar in the basement, Off the Record.  Be sure to try the No Bohener.  This is a fancy hotel but they always made my kids (ages 9 and 6) feel welcomed, even leaving cupcakes the first night. My family is already trying to plan our next stay here."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 35,
        "expertise": 0.006183056056166001,
        "user_cities_visited": 11,
        "review_days": 0.5142387732749171,
        "helpful_class": 4,
        "review_text": "This was our second stay at Hotel Nikko. Over the years we have stayed in many hotels here among them the Ritz-Carlton, Westin,The Palace, Intercontinental, Stanford Court, and Grand Hyatt. There are many quality options in San Francisco of course, but nothing compares in our minds to Hotel Nikko. Starting with the ease of dropping your car at the downstairs valet parking, to the escalator ride up into the breathtaking and vast white marble lobby, continuing with the superior service throughout your stay, gorgeous and comfortable rooms, and terrific city views, your stay here is a very special one indeed. We were upgraded to a corner suite on our last visit-- one of the best rooms we'ver ever experienced in San Francisco. As if all this weren't enough, this is hands down the best located luxury hotel to the center of the action in the city. We have found our favorite, and you will too!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 7,
        "expertise": 0.000951671631909,
        "user_cities_visited": 21,
        "review_days": 0.52354874041621,
        "helpful_class": 0,
        "review_text": "We arrived in Bangkok and booked this hotel for 2 nights. The reception staff is very good trained and provides an excellent service. The breakfast is very good (variety of Asian and European breakfast). The hotel has a wonderful pool surrounded by a well-tended garden. The fitness area is also good and there are Yoga-courses available every morning during the week. We enjoyed the stay, even though the hotel is located a little bit outside of the main sightseeing areas."
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 87,
        "expertise": 0.003380377759722,
        "user_cities_visited": 73,
        "review_days": 0.257393209200438,
        "helpful_class": 0,
        "review_text": "Although it didn't matter too much given the brevity of my stay (checking in close to midnight for one night), it was nice to be told I was getting upgraded to a suite. Unfortunately, what they said would be a suite turned out to be two very ordinary, small rooms, eaxctly alike, with a connecting door. The connecting door was locked and as I don't need two beds, two tiny bathtubs or two desks, I stayed in one of the rooms and did not reenter the other. The room was very unimpressive, with little space not taken up by the bed, no visible recognition (not even a water bottle) of my HHonors diamond status, a grubby carpet, the usual crappy Hilton toiletries (no shaving or dental kit), and an uninspired bathroom with the shower in the midget-sized bathtub. The room could not have been farther from the elevators and still in the same hotel; I counted more than 200 paces one way, along a corridor that in the morning was more like an obstacle course with housekeeping trolleys every few yards. At least Diamond status got me breakfast in the Executive Lounge (not on my floor of course), but this was nothing to write home about. A selection of fresh fruit and almost nothing else, not even potatoes, just some eggs that, being vegan, I don't eat. Oh, I almost forgot - when I called asking for a late checkout, they offered me 12:30. A few minutes later they called back and said I could even stay all the way until 1:00 pm. During the night I was sent the invoice by email, but just as with check-in, someone apparently made a mistake, as all it contained was zeros. To make sure I got a real invoice I checked out the slow way. It was quite a shock to be reminded of the price for this crap - with tax, well over 400 dollars. But apparently this was yet another error, as a few hours later I was emailed yet a third invoice, this time - I checked - with the correct price of 285 dollars - still a rip-off in my book. All in all, this hotel has earned a spot on my 'no-stay list', but in thinking about it, it will be the last time I stay in ANY Hilton property in Washington. I have yet to be pleasantly surprised by one of them. They obviously take their guests for granted. Judging by the prices and the apparently low expectations of a lot of their reviewers below (e.g. \"My room was cleaned everyday also.\" and \"Housekeeping did stop every morning, unless told otherwise.\"), they can obviously afford to do so, but I won't be part of it. Good riddance."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 68,
        "expertise": 0.004122142155905,
        "user_cities_visited": 46,
        "review_days": 0.002738225629791,
        "helpful_class": 4,
        "review_text": "For the unitiated, Dr.Who is an intergalactic time traveller who uses a Tardis time machine which looks like a police phone box but actually opens into a dramatically larger space.Come to the overpriced Halekulani if you want a Dr. Who experience,,.....the whole place is locked somewhere in the mid 1980's, the shower cubicles in the hotel rooms are, unlike the Tardis, actually smaller than they appear and you can bang various body parts as you attempt to shower, and in a further Dr.Who analogy, if you want to meet aliens from distant planets, just go onto your balcony and be hailed by fellow residents of this establishment. Go lie by the pool, and join the sardines in a can. Not the place to go in cognito or to attempt a weekend assignation. All too cheek by jowl. The House Without A Key is another 'pack 'em in' experience, so if you are after sophisticated cocktails as the sun sets, forget it.While the property can't do much in the short term or even long term regarding location or geographical orientation, it can plan to bring the property into the 21st century. It is soooo locked in the 80's.There is nothing much wrong with the staff (over attentive, over manned, over uniformed?) but the product of the Halekulani is confused.Do we want a blizzard of tent cards in our rooms? Do I really want a 'gift' of a conch shell? No, I'd like a plate to put the remnants of the fruit basket on! Do I want an invitation to tomorrow night's 'Manager's Cocktail' when I will have already left the country!? What?So what is the Halekulani product or more correctly the Halekulani target market? Over-wintering US widows, Japanese families, Australian shoppers? I don't know and the hotel certainly doesn't. I do know it isn't for me.In three cab rides to the hotel, on hearing 'Halekulani' , all three drivers responded, unprompted, ' ah, the most expensive hotel in Honolulu'. True. Worth it? definitely not.In defence of the hotel, they did respond to concerns by putting up the restaurant manager to hear our views, writing off the meal cost, following up with a phone call at 9.30 at night, but this doesn't resolve the basic issue that at over $700 a night, this is at best, a three star experience. Food quality was at best average and to serve bland stodgy bowls of rice with main courses again talks to the questions as to whom The Halekulai thinks it is catering.In The Orchids restaurant, when at 15 tables, some with up to 8 guests per table, no-one is actually eating and several have taken to their I-phones, the take-away impression has to be that is isn't the greatest culinary experience in the world.A final gripe, if you want to make a dinner reservation, just dial the appropriate button from your room. You can listen to 'Muzak' for 15 minutes and get nowhere. This doesn't matter as preferred outside dining tables are on a first come first served basis so don't bother booking! This is what you get at $700 a night.Before Christmas we stayed at The Modern hotel, down the road. We know where we'll stay when next in Hawaii.We leave tomorrow. Can't wait for Dr. Who to transport us out of here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "My husband and I had the opportunity to visit this hotel twice within the last 3 months...incredible hotel. Our stay was beyond our expectations and truly one of the best hotel stays we have ever had. Great attentive service from the moment we arrived...the valet, luggage steward, restaurant, room service, housekeeping and front desk staff are all top notch. A huge thank you to Dennis the front desk manager for making our visit so special and going above and beyond at every turn to make sure we were having a wonderful stay. The rooms are spacious and truly beautiful - the bathrooms are larger than some rooms we have stayed in within the city-truly. Lovely amenities, safe neighborhood and great dining scene that\u2019s walkable....and the most amazing views...we spent our evening watching the lights change on the bay bridge and the most beautiful sunrises...beyond description! I always research like crazy when we travel to find the sweetest spot and I will never stay anywhere else in the city. Hotel Vitale is like a cozy movie set for your San Francisco dream vacation. Look no further!"
    },
    {
        "user_review_posted": 319,
        "user_total_helpful_votes": 187,
        "expertise": 0.0027356397934760004,
        "user_cities_visited": 303,
        "review_days": 0.354326396495071,
        "helpful_class": 1,
        "review_text": "It's a bit of a climb up to the hotel from powell st BART station having landed at Oakland Airport, but we managed it with cases even though there are a few awkward steps.Hotel is virtually on union square. Small lobby and bar. Very helpful check in.Smallish room with small bathroom but it has a walk-in wardrobe, but everything you need for a city break.Had breakfast every morning which very good and good value served very efficientlyIdeal hotel for getting around SF sights Cable car passes and stops almost in front of the hotel. Loads of restaurants and bars in the area.We took the 7$ voucher per day for passing on the maid service and used it for drinks and against breakfast bill.Very helpful and knowledgeable reception staff who explained which buses to catch to Golden gate bridge and separately Golden Gate parkConcierge was also very helpful when we needed to arrange transport to San Jose airport which is just over an hour away.There are facilities in reception for printing boarding passes.Highly Recommend"
    },
    {
        "user_review_posted": 264,
        "user_total_helpful_votes": 109,
        "expertise": 0.001894148368825,
        "user_cities_visited": 246,
        "review_days": 0.182913472070098,
        "helpful_class": 0,
        "review_text": "We stayed four nights on the concierge floor and we were pleased with the room and the housekeeping service who were very friendly and helpful. The breakfast at the executive lounge was adequate. Again, the staff was very friendly. Pretty much the same offering everyday so by the fourth morning, it was getting boring.The bathroom is tight and the shower head is way too low. Apparently it was designed for individuals no taller than 5 feet.If you are a Rewards member and book directly, the wifi fee is waived. That's a nice change in policy."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.308871851040525,
        "helpful_class": 0,
        "review_text": "Stayed here for a weekend trip and loved the location.  I used to live in DC so I'm super familiar with the area.  I love how close the hotel is to Georgetown and the metro (walking distance), and how easy it was to get into and out of the hotel by car.  Staff was super friendly and courteous, and I thought the room had all of the right amenities.  My husband and I also slept well in the bed, which is always a big plus because we both have back issues."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 41,
        "expertise": 0.0037926237470600004,
        "user_cities_visited": 126,
        "review_days": 0.432092004381161,
        "helpful_class": 0,
        "review_text": "We stayed at the Amari Don Muang for 1 night in March 2016 as we had an early morning flight to Khon Kaen.I will start with the location. Well, what can I say. This is a true airport hotel with an escalator in reception that leads to a covered footbridge that leads directly to the airport terminals. It literally could not be closer and avoids faffing around with taxis of transfer buses. Excellent!This is an older hotel (as is the airport) but the room was clean, large and comfortable. We paid \u00a359 for a deluxe pool view with breakfast.There is a large pool and gym but as we needed to catch up on sleep we didn't have chance to use these facilities. The pool did look big enough for a proper swim so I was disappointed not to get a dip during our brief stay!We did use the bar at the hotel and got really comfortable on a sofa with cocktails served by the friendly staff (as were all of the staff we met!)Breakfast was served in a pleasant room and was good quality and plentiful. If you don't manage to make breakfast it is handy to know that there are several stalls on the walkway to the airport that sell food and drink.To summarise, I would definitely use this hotel again based purely on its great proximity to the airport. It just so happens that it is also a pretty good place in its own right!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.5180722891566261,
        "helpful_class": 0,
        "review_text": "We had a lovely view of the lake but the noise from the road directly in front of hotel was terrible. I travel with a white noise machine and earplugs but they were no match for that noise. When I mentioned this on the way out (maybe they could invest in thicker window glass or something) the front desk guy just shrugged and said well at least you had a view. For $300 a night and $35 to park that is a bit ridiculous."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6642935377875131,
        "helpful_class": 1,
        "review_text": "Front Desk Rachel what a delight. Excellent customer service skills. Don't see many representatives as good as she is, very often. Thank you Rachel for making my weeding anniversary so wonderful. Hotel and rooms are exactly what we expected and more. We will come back again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.025191675794085003,
        "helpful_class": 1,
        "review_text": "This hotel is mediocre at best. Our room was small and the small closet was in the bathroom....less than ideal for sure. The room service was ridiculously expensive and slow. The breakfast buffet was consistently poor, plain and served cold...cold eggs, cold bacon, YUCK! The restaurant was dirty and the tables had not seen a good cleaning in a very long time. The location is very noisy as the street traffic never seems to stop 24/7. Although the rooms are described as ocean view...you really do get only a small sliver of view. The beds and pillows were also aged and uncomfortable. Overall, this property is overrated and it under-delivers on quality."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 9,
        "review_days": 0.919496166484118,
        "helpful_class": 0,
        "review_text": "This is the 2nd time we have stayed in this hotel. The hotel is off the main strip which suits us perfectly - a lot less noisy than some of the hotels in the area! The proximity to Fremont Street is greatWe had an issue with our room safe. This was dealt with in a very timely manner and with no fussWouldn't hesitate to stay there again"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.001095290251916,
        "helpful_class": 0,
        "review_text": "In a city with well known and age-tested hotels, the Hilton in the Financial District should not be overlooked.  We've stayed here three consecutive years now and will hope to make it a fourth next year.  The hotel is centrally located if you like to walk through Chinatown, North Beach, and/or Union Square.  We even walked to the Embarcadero and Fisherman's Wharf from here.  Rooms with bay views offer unparalleled views of Coit Tower, Alcatraz (if you're high enough) and all points between.  Parking is a bit steep at $50 a night, so you may want to park elsewhere if you're driving, but all in all we love this hotel.  We usually walk out the front door and head straight into Chinatown for dim sum for breakfast.  For dinner, the Italian restaurants of North Beach are just a few blocks away.  We like to walk (at least 10,000 steps a day), but even if you don't, this hotel is centrally located to many things in San Francisco."
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 29,
        "expertise": 0.00101599911729,
        "user_cities_visited": 46,
        "review_days": 0.58105147864184,
        "helpful_class": 0,
        "review_text": "On our first day in Las Vegas we were inundated with resort reps of all sorts offering \"free\" tickets to shows and attractions. Unfortunately we got sucked into one in our own hotel lobby thinking they must be legit as they are permitted to be amongst hotel guests.What was supposed to be a 120 minute time share presentation, turned into a 4 hour waste of time and caused us unnecessary stress. Sellers would not take no for an answer and became very pushy, annoying and aggressive. Once they were told 4 times that we were not interested we were basically sent out the door to wait for transit off their property. A very frustrating experience. Lesson learned and has caused us to be very guarded when we see any resort reps roaming the sidewalks and resort entrances. Be aware!The resort was very nice but the concept of flogging you with time share options just turned us off."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "Used this hotel for two days prior to taking our Alaska Cruise. Made reservation months before we arrived. Desk staff were just lovely, very welcoming. Bell man assisted us with our bags immediately. When we got to our room on the 4th floor we opened the curtains and were shocked to see that we were actually in a parking lot!  Not just a view, but a rail separated our room from a car parked facing us. my husband opened the sliders and was actually able to reach out and touch the rail.! And this room was well over $350!!!We tend to not be complainers so laughed it off and closed the curtains so that we could not see the lot. It did occur to me that a car could potentially come straight through our window!!!! And I worried about our security as anyone could step over that rail and open the slider doors!  I went ahead and started to put away our bathroom items, and looked down to see a dirty used empty bottle of wine between the sink and window curtain. It was obvious housekeeping did not clean that area!!!! We noticed many areas in the bathroom where dust had piled up on woodwork! When we went down to dinner I let the staff know about this and they assured me it would be taken care of. Well, we checked out two days later and that bottle was still there!The restaurant attached to the hotel was excellent, if pricey. Service there was good and we ate there for two dinners and two breakfasts. We very much enjoyed a tour we took of Seattle.The hotel was fairly well situated for those who get around by foot. We needed to use cabs due to some limitations. But I'm pretty sure we would not stay here again. I am aware that Seattle has a very short tourist season associated with the Alaska cruises,and this is why all the hotels were at a premium for charges. But for the money we spent I was greatly disappointed in our accommodations."
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 63,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 39,
        "review_days": 0.26889375684556405,
        "helpful_class": 1,
        "review_text": "Stayed for three nights with friends.  First stop while waiting for first of two said friends, the martini bar!  My funky monkey was my dessert before dinner, and the Pilsen custom cocktail with Pisco and egg white was so smooth.  The bar staff are friendly.  The ballroom is really beautiful and given the storied history of the hotel I wish we had been free on Friday afternoon for the history tour of the hotel by Paul, maybe next time!  We had to take in a Cubs game!The room was comfortable with shelf space enough in the bathroom for three women!  It took me a few minutes to figure out the shower but once I got it, it was heavenly!   It is about 1/2 hour walk to the Art Museum, about 20 minutes to the dock where the architectural tours leave from.  It was pretty cold while we were there, on an actual spring day this would have been lovely!  We enjoyed window shopping.  It is 9 minutes to Lou Malnatti's for the best pizza you will ever have.Sheryl the concierge was great in helping us with architectural tour tickets, and she saved us from going on the first tour in the morning which would have been too foggy for seeing the actual buildings, so thanks for that!  She also gave us a good recommendation for breakfast, Tempo, which was really good and not expensive.The doorman also would not let a crazy cab driver who cut in front of the others waiting take my friend to the airport, so thanks for that too!!   They do charge for Wi-Fi- but my 4G worked just fine on my phone.A nice stay, and would stay again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 2,
        "review_days": 0.747535596933187,
        "helpful_class": 0,
        "review_text": "ASeveral extraordinary cast members made this stay even more memorable and wonderful! Nei (front desk) helped us greatly when we called ahead of time with our room request and concerns. Nei was terrific! Ricardo Delgado (front desk) welcomed us as if we were \"honored guests\" and made certain we had a room that fit our personal needs. Ricardo was wonderful! Aziz in the restaurant, Andiamo's was amazing! He helped these two tired and hungry people feel like they had found an island of pleasure and satisfaction - serving us the best meal with efficiency and courtesy and a warm welcome. Aziz was excellent! Diana, hostess at Andiamo's restaurant was gracious and warm and welcomed us by name! Diana was marvelous! Also, our room was spotless and sparkling! Great housekeeping!! Your housekeepers greeted us warmly as we made our way to and from our room! A much appreciated added bonus!! Thanks for your perfect staff!!"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 10,
        "expertise": 0.000648240097098,
        "user_cities_visited": 25,
        "review_days": 0.10843373493975901,
        "helpful_class": 0,
        "review_text": "My wife and I, along with her teen daughter, recently stayed here over a long weekend. While we didn't experience any major problems I was disappointed that the breakfast staff ran out of sugar during a Saturday morning breakfast. That was unsatisfactory.On a positive note, the valet parking crew was awesome. Sal, in particular, was great and made sure our luggage was brought up to our room even before we had checked in to the hotel. These guys always made sure our vehicle was downstairs and ready in less than five minutes all weekend long.We would stay at this hotel again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.515881708652793,
        "helpful_class": 2,
        "review_text": "I needed a place to stay while I was picking my daughter up at Georgetown. The location is perfect! The room was quite and very comfortable. The price was right. The rooftop bar has amazing views! The \"speakeasy\" bar and restaurant is really cool. The bartenders are masters at mixing the perfect drink. Loved my stay!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 31,
        "expertise": 0.003850241293402,
        "user_cities_visited": 137,
        "review_days": 0.600219058050383,
        "helpful_class": 1,
        "review_text": "Great design with functional rooms especially if you do have one of the rooms on the top. There is no need to get a balcony unless you are a smoker. Front desk was in general very helpful apart from one specific lady which was a disaster. No manners and was quite rude, which left a bitter taste on our last day. No need to come with your car, get it once you have explored SF as parking is quite expensive and given the location provides great access, you won't need it. Plenty of restaurants nearby, but be aware that you might need to book a table, especially during weekends.Would have preferred that they confirm the Baby Cot upfront as it left us in a uncomfortable situation. Managed to get the cot in the end, however they also confirmed that this was the last one. Don't want to imagine what we a had done if it was not available."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 59,
        "review_days": 0.5131434830230011,
        "helpful_class": 0,
        "review_text": "All starts with the perfect location and the welcoming staff as you step out of your car.The hotel and the rooms are spacious and tastefully decorated.The attached gym and spa is a welcoming bonus.The perfect hotel for business active people."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.76013143483023,
        "helpful_class": 1,
        "review_text": "I have time to stay here 1 night by walk in at night time,the staff in front desk Khun Vit and Khun Dada are friendly and helpful that have good room for us to stay,the room is clean and good bed that make us sleep well,they have beautiful swimming pool but we do not have time to use it but we swear will come back to use all again in nearby future"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 10,
        "expertise": 0.001756932243526,
        "user_cities_visited": 14,
        "review_days": 0.123220153340635,
        "helpful_class": 1,
        "review_text": "Great hotel. Pillow top beds. So comfortable. Just what we needed after spending 7 nites on ship. Great staff. Very helpful. Laundry. Just what you need before and after you go on a cruise. Not too bad a walk to space needle and city centre. Would highly recommend this place."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 20,
        "expertise": 0.002745487470062,
        "user_cities_visited": 16,
        "review_days": 0.30339539978094104,
        "helpful_class": 0,
        "review_text": "We've just stayed at this beautiful hotel and were stunned about the service level and hospitality.Most pleasant for us was the breakfast experience. Maybe best hotel breakfast I ever had paired with spot-on service. Everything so tasty and fresh since they have a new chef 3 months ago.Really looking forward to go there again soon. So far for me the best FS hotel I have been to and I have been to many in the past 10 years."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 3,
        "review_days": 0.39813800657174103,
        "helpful_class": 0,
        "review_text": "Our family met on Christmas Eve at the JW Marriott on W. Adams St. in Chicago. We had plans to see Hamilton in the afternoon and then spend a few days in Chicago to visit the sites and discover what it was like to be there over the holidays.We booked the 12th floor which is the executive club floor and for an additional $50 upgrade per night was entitled to the Club Lounge. The Clubs Lounge interestingly enough became one of the highlights of the trip namely because of the outstanding staff of Katie , Demetrius , Gilberto  and most especially Brittany.   They each took tremendous care in ensuring all of our needs were met, from providing advice on where to go and what was open in the City, to how to make the best coffee....where to find the closest drugstore, discover the best place to hang out as a family on Christmas morning in the hotel, and more!  Brittany was never without a smile or a helpful hand.The Lounge was a also great value as the it serves an amazing breakfast, all day long (healthy) snack buffet and a lovely tapas style evening meal followed by a dessert offering.  We could not have had better for a family of 8!Our rooms were impeccably clean and we enjoyed full use of the gym facilities and pool which we loved as they were open 24/7.  We could plan an active day return for dinner and a chess game in the lounge and then be able to enjoy the pool and gym.  Many hotels I visit often close the facilities early, not here which was a real plus.We would highly recommend this hotel for any type of visitor as it is conveniently me located in the heart of the loop. Quick walk to the private bank theater, and easy access to Subway and all other destinations in the City.PS. Really loved and looked forward to the specialty water in the lobby every morning with the fresh fruit/cucumber infusion.  That and it seems that the JW spends more on environmentally friendly cleaning products which YES your customers notice and appreciate!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.941949616648411,
        "helpful_class": 0,
        "review_text": "We really loved this little boutique hotel. Definitely splurge and get a room with a view of the water/bridge. We usually stay in the Union Square area but really love it her in the Embarcadero area. Lots of close by shops and restaurants. Our only complaint was the resort fee of $30.00 they charge without really any amenities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.7869660460021901,
        "helpful_class": 0,
        "review_text": "I have stayed at the St Gregory Hotel in DuPont Circle numerous times and continue to be pleased with the service. In particular, Reddy, Moses, and Melesia go out of their way to accommodate my needs and appreciate my loyalty to the St Gregory.  I visit Washington DC at least 5-6 times a year and won\u2019t consider staying anywhere else."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 5,
        "expertise": 0.000672710382163,
        "user_cities_visited": 53,
        "review_days": 0.795180722891566,
        "helpful_class": 0,
        "review_text": "I chose this hotel because of its location - close to Waikiki beach, shops and restaurants - and free breakfast. Food could have been better but they had a few varieties including asian food (steamed rice and miso soup). I recommend this hotel for family vacation.The only downside was the room we stayed appeared quite dusty. The room was a free upgrade because our room was not available when we arrived. It looked like the room wasn't used for a long time. During our stay housekeeping made small improvements but I still wondered if they ever vacuum."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 36,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 66,
        "review_days": 0.32475355969331804,
        "helpful_class": 0,
        "review_text": "Stayed here based on the positive reviews. What we liked; Friendly staff, good location, clean rooms, comfortable beds. What we didn't like; no bell service to help with our 4 bags + stroller, we had to struggle with it ourselves without a cart. The bathroom and kitchen fixtures are very old, the AC was noisy, the wifi kept disconnecting, overall we didn't feel it was good value for money."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.6495071193866371,
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        "review_text": "we stayed at Park Central for four nights. The rooms are ok, The location is great. But there are a couple of issues with this hotel: 1) when we arrived, there was no body at the front desk initially for five minutes. when receptionist finally showed up, she had trouble with her terminal. The check-in process took us about 35 minutes. The next day when I stopped by the frond desk, I saw the long line standing for checking-in - indicating that the front desk is under staffed. 2) too many hidden costs. I already paid in full when I booked the hotel. When we checked out, it was charged additional $177.78. For a room fee of $195.53/night, we ended up paying $316.59 /night"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 12,
        "expertise": 0.003126264298061,
        "user_cities_visited": 9,
        "review_days": 0.6407447973713031,
        "helpful_class": 0,
        "review_text": "I love the decor of this hotel. The blues and greys are exactly my style. The room was clean, the view was amazing and the staff was so friendly. It is a bit noisy, but they provide ear plugs to help."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 37,
        "expertise": 0.0016004371515790001,
        "user_cities_visited": 38,
        "review_days": 0.20153340635268302,
        "helpful_class": 0,
        "review_text": "I often stay here when visiting DC.  It's in a great location - you can walk to Capitol Hill or the Mall to visit the Smithsonian museums.  The Dubliner Pub, famous for its fresh Guinness, is well within staggering distance.The hotel staff are very friendly.  They valet park your car and you can call down from the hotel to have it ready when you are checking out.The rooms I've stayed in are small but very comfy with big beds, large screen TVs, clean bathrooms, clean carpets.  The lobby is modern with nice accents.  When I've stayed, there is a complimentary wine happy hour, and many guests sit in the lobby chatting about their day in the city.There's a restaurant/bar attached to the Hotel so that is a great place to sit while waiting for friends to meet before going out on the town."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 10,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.053669222343921005,
        "helpful_class": 0,
        "review_text": "The Inn is in a nice, quiet neighborhood with upscale residences and embassies nearby, but it's a good 15-minute walk from the nearest Metro station at Dupont Circle.My room turned out to be very small, with no sink and a shared bath.  I had to wait 20+ minutes for the bathroom sometimes.  One morning there was no hot water at all--a cold-water shower was pretty unpleasant.To their credit, the Inn offers individually-made breakfasts with eggs, toast, fresh fruit, and coffee.  Wi-fi was free and quite fast."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 10,
        "expertise": 0.001201797626822,
        "user_cities_visited": 18,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "Dream Hotel has made some improvements inside their rooms with better WiFi and Television options. The hotel is located in the heart of Bangkok and provides great central location. I personally love the blue mood lighting in the rooms helps with relaxation from long days of touring bangkok or a long night of partying away on the city\u2019s roof top bars."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 88,
        "expertise": 0.004690016327653,
        "user_cities_visited": 22,
        "review_days": 0.9074479737130341,
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        "review_text": "It was just ok...I have been to vegas several times. I booked here for 2 reasons. Obviously because it is about the only place left without resort fees. 2nd because I took my daughter for her 21st so her and s friend could enjoy Fremont str.Here is a list:-chechin attendant was rude. I asked about an additional room and he did not even try to assist me-Security needs to kick all the riff raff out. Two times during my stay I left and went up to my room because I felt uneasy-House keeping management was rude and did not fulfill my simple request of a 4th towel for our room-AC we had it turned as low as it would go and our room was still hot-bathroom shower leaked all over the floor- all the dining is expensive except the taco stand up front+ location is perfect for enjoying fremont+ drink girls work their butts off+ clean...casino was spotless+ plenty of gambling options+ pool...probably thhe best part of the trip. Its on top of Binions and super views..best part is you can take your own drinks up!Overall it was just ok...The good ole days of freebies and great treatment are over...If I ever go back to vegas I would probably not stay here. It was not bad but it was not what vegas hosting should be like."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.9101861993428251,
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        "review_text": "For our first trip to Hawaii my husband and I were lucky to book Moana Surfrider for our 7 night stay as it was last minute. From the moment we arrived to our last day was truly amazing! This place is beautiful from the entrance lobby, amazing smell, fruit infused water containers for thirsty beach goers, BANYAN Tree, and comfy beds! The location is perfect and close to everything; the beach, restaurants, snorkeling, surfing and so much more! PLUS, the private beach lounges available for guests is in the BEST location in Waikiki! While you lounge on the beach, you can go to the beach cafe in this hotel which serves up the biggest acai bowl in the area for your buck or have lunch/dinner beachfront at the restaurant! The best part of all was the people and ambiance of this hotel. We met  MO and LEE who accommodated us at the beach/pool lounge area and made us feel like family during our visit. Mo and Lee were the friendliest and always greeted us with the 'Aloha' spirit which made us really fall in love with Hawaii, especially the Moana Surfrider! We can't say enough about this place, you REALLY have to experience it for yourselves! We can't wait to go back next year to our second home, the Moana Surfrider!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.741511500547645,
        "helpful_class": 0,
        "review_text": "We stayed there Jan 2017,Took a private driver from the airport which I highly recommend(not expensive) as we arrived at 1am after a 24 hour trip from Vancouver Canada,The hotel was top notch,The room was clean and bed was good,The breakfast was excellent,Lots of choices and good coffee,Hotel is upscale and staff was all good,The location is great next to the subway and above ground skytrain,Subway takes you to the train station and walking distance to China town,Skytrain gets you to lots of shopping and areas to explore,You can walk outside to the main street and there are tons of restaurants of every kind,The hotel is connected to a large shopping mall with food kiosks and grocery stores, and theatres plus the usual clothing strores,The only negative is we arranged a tour to the palace through the hotel,They did not tell us we would have to go to a jewelry jade store and we could not escape from until they went through everyone on the tour,We were not happy about this but in retrospect you could arrange to get to most attractions yourself for cheaper and not be subject to high pressure sales people,we would stay there again,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.50328587075575,
        "helpful_class": 0,
        "review_text": "Hotel is located right next to Ala Moana Shopping Center and walking there with my 7 and 9 year old was no problem. Having a Starbucks onsite was awesome! Valet parking is totally worth the $25/day fee"
    },
    {
        "user_review_posted": 266,
        "user_total_helpful_votes": 87,
        "expertise": 0.00147754357758,
        "user_cities_visited": 58,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "The Hilton is expensive, but so convenient! It connects directly to the airport. The staff is very helpful. Very nice work out facility with pool, sauna and steam room. (There is an extra charge.)  There is a snack bar with fresh snacks, packaged items and toiletries.There are several nice restaurants and a sports bar.  The food is very good.There is an adjacent parking garage that connects to the airport and hotel.  (It is expensive but so convenient!). There are also cabs, Uber, vans and buses by the lobby door.  Also the blue line connects from the airport to downtown.  (About 40 minutes.)It is so convenient, comfortable and relaxing. It is absolutely quiet. Well worth the expense."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 14,
        "expertise": 0.003126264298061,
        "user_cities_visited": 16,
        "review_days": 0.656626506024096,
        "helpful_class": 1,
        "review_text": "Rode into this place expecting a warm welcome.Was greeted with.... \u201cyou can\u2019t park your motorcycle in our car park, you have to park in the lot down the street\u201d ???? FFS!The Bell Boy had obviously had a bad day/life as he treated us with thinly veiled disdain.The girl on reception had forgotten how to (or didn\u2019t want to) smile.The room was nice, bed comfyThe shower was luke warmWould never stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 3,
        "review_days": 0.06188389923329601,
        "helpful_class": 2,
        "review_text": "The hotel was VERY central (mid-strip across from Mirage) which meant shorter distances walking up or down the strip; right beside eating areas, Walgreens for grocery/anything; discount ticket booth outside the door; $1 beer in lobby; and clean, good size (4 adults); new rooms with very attractive user-friendly decore. Kreuger Coffee/Tea machine; refrigerator; daily newspaper delivered. It was not glitzy; it met basic, clean, efficient needs and was half the price of other hotels. You could enter the rooms using security protected door and not go through the casino. The staff were friendly, helpful.It was a very good visit. And there was no resort fee! I recommend this hotel."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 38,
        "expertise": 0.0030704607974060003,
        "user_cities_visited": 141,
        "review_days": 0.209748083242059,
        "helpful_class": 0,
        "review_text": "Was looking around for hotels in Honolulu for my honeymoon, and as I have an SPG loyalty card was focusing on the SPG Hotel Chain. The Moana Surfrider had lots of mixed reviews but pictures seemed great, so we took the chance. Exceptionally friendly staff, great location, breakfast in the beach bar gives an amazing view with the sound of the waves and the beach in the background. Asked for a ocean view room, and got an amazing room. We noted it was our honeymoon when we booked via the SPG website, and was greeted with a bottle of sparkling wine in the room and a heart of rose petals on the bed, was was a great surprise. While the bed is gorgeous and the bathroom was really nice, the decor could do with a little modernising, but takes nothing away from the hotel, would definitely recommend this hotel to anyone."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.8860898138006571,
        "helpful_class": 1,
        "review_text": "The former Monaco Hotel is now the Marker, and while not quite as 'theatrical' as the Monaco, the Marker is a pleasant hotel, with a great restaurant attached.Our rooms were very clean, attractive, and comfortable.  A note about the cleanliness: Our group of friends occupied three rooms on two floors, and we all commented on how thorough the housekeepers were, even to the point of brushing the air intake screens on the hairdryers.We visited the hotel's restaurant, Tratto, on four ocasions: For drinks, for dinner, and for breakfast twice, and we all loved everything!  The breakfasts were especially delicious.  The service was attentive without being intrusive, and though it has nothing to do with anything, the staff was quite attractive.The location is convenient, though not the prettiest part of SF.  It is, however, only a couple blocks from Union Square, which is a little nicer."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
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        "review_days": 0.5481927710843371,
        "helpful_class": 1,
        "review_text": "I have been patronizing your hotel every time I visit UAE and I should admit that the level of service I receive is exceptional and makes me want to come again and again. A special note of thanks to Mr Santhosh for the wonderful service provided and he made me feel like I was home. All in all the experience was great and thank you for taking care of me during my stay."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 24,
        "expertise": 0.004371111620366,
        "user_cities_visited": 15,
        "review_days": 0.648959474260679,
        "helpful_class": 0,
        "review_text": "Situated at the end of Fishermans Wharf the hotel is in an old Del Monte fruit packing factory . Its red brick exterior is extends into the bedrooms with exposed wooden beams . Surrounded by restaurants and within walking distance of the Alcatraz ferry terminal with one of the cable car routes literally round the corner its a great location , Be prepared for a long wait if you do take the cable car though , we waited an average of 40 minutes on the three trips we took . The Golden gate bridge is visible as is Alcatraz from outside the hotel entrance .Check in was easy and we were given a $10 food voucher per night of our stay to use in the restaurant , there is a business centre available where you can print boarding cards for free otherwise there is a charge for using the computer access but unsecure wifi is free .The restaurant is pleasant but you can be faced with a wait at busy times , service was a bit hit and miss , we had to request water at every meal and the server forgot to bring  butter and jam at breakfast time despite telling us that they  were going to bring it . BEWARE that they may charge for coffee even though its included in the continental breakfast , they did this three times as well as incorrectly charging for hot water as a tea .The reception area has quite a few seats with a seperate concierge desk.The rooms were clean and tidy with plenty of space and lots of power sockets , the beds though comfortable were very high . The bathrooms are probably in need of updating , the option of a walk in shower rather than a bath would have been nice .Check out was complicated by reception wanting to charge me the resort fee  and taxes although these were prepaid through British Airways , the reception staff were not pleasant about this at all but luckily I had a confirmation e mail from BA confirming there were no additional charges . Not sure why they were not aware of this claiming that they did not take prepayment of resort fees . No apology when I proved that I had paid .Bell boys were very helpful with luggage and advice about golf and dining ."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
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        "review_days": 0.516429353778751,
        "helpful_class": 0,
        "review_text": "Excellent location near Museum of Modern Art, shopping, and restaurants.  Short walk to Civic Center and Orpheum Theatre.  Great service.  Friendly, accommodating staff.  About $30 ride from SF airport to hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.314348302300109,
        "helpful_class": 0,
        "review_text": "While I might have checked in at the end of shift of the front desk staff, one of the front desk staff was more interested in flirting with tow hotel desks and going down to the basement floor to get them a bottle of water.  While offputting, it was my room that made decide not to even stay the night.When I got the room, the room temperature was well over 80 degrees and what's more, the air conditioning unit did not work. There was dried urine on the bathroom toilet and floor.I went down to the and told the front desk worker that the air conditioning didn;t work, the bathroom wasn't wholly clean and I didn't want to stay the evening.  He said \"sorry,\" and went back to his computer monitor.  I waited to see if there was any plan to maybe get me in another room, but hearing nothing, I said I wanted to cancel my stay, gave him my key, and I left and just walked down the street to the Hilton for my night's stay."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 73,
        "expertise": 0.009734328833964,
        "user_cities_visited": 49,
        "review_days": 0.64512595837897,
        "helpful_class": 1,
        "review_text": "A little about me and my travel-background: I travel extensively and several times per year. A good hotel experience for me is of significant importance as the hotel will be \"home\" during the travel. Bangkok is one of my favourite cities, and when choosing a hotel, factors such as convenience with the BTS Skytrain, peaceful neighbourhood (Bangkok is such a busy place, so it's good to have a hotel in a peaceful place where you can escape after a long day around the city) and a good pool!I have stayed at the Okura prestige 3 times. This is really my favourite hotel in the world. Everything about the hotel has the WOW-factor. From the moment you step into the hotel and until you are in your room, you are surrounded by top-class service and hotel staff and stunning surroundings. Everything is first-class.The interior of the hotel has a super modern japanese touch. Once you enter the hotel, you want to take pictures of everything as the hotel is stunningly decorated. The smell going through the hotel is also amazing. Rooms are so clean, so fresh and so beautifully decorated.The breakfast buffet is also the best breakfast buffet I have had. It has everything from all around the world and something that fits anyone. Fresh juices... Amazing fruit station... So many options of food. However, as Bangkok has so many options of breakfast and food everywhere I never paid for breakfast everyday of my stay as i also wanted to go and have breakfast other places.The pool is not different from the rest of the hotel. It's amazing. Super clean... Stunning view... So peaceful... You don't want to miss this pool which i am sure has received some kind of an award for being one of the world's most stunning pools!You will not regret choosing this hotel. It will take your breath away and you will feel amazing after having stayed here. I will definitely go back again on my next stay in Bangkok."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 29,
        "expertise": 0.0044313461682200005,
        "user_cities_visited": 66,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "My 17 year old son joined me on a business trip, to visit a couple of colleges. I'm a Marriott gal and have a gold status with them.   So I stay in a lot of Marriott hotels and am a fan.  First, great location right off Elliot Bay and great access to Pikes Market and tons of restaurants. Rooms are well appointed and beds are very comfortable.  That's all good Marriott stuff.  However, the staff really made this trip. We were among the many stranded due to a blizzard in Denver and when I 'checked out' indicated that we might be stranded and they were so helpful.  We didn't find out our flight was cancelled until early evening and after our adventures for the day, called to see if we could get back in.  We were beat and the front desk brought us extra waters, made calls for us to have pizza delivered (my son's choice), after the lack of customer service from the airlines, the Marriott teams were spot on.  The valet service was fast and friendly.The only thing I thought odd was paying an extra $10 for wifi.....most of the Marriott's I visit provide it free.This will be my go to hotel for my Seattle trips."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.30777656078860904,
        "helpful_class": 0,
        "review_text": "Front desk Lady named Roxy was awesome and took care of me. This is the 1st time staying here and felt as though we've known each other for many years although we only met tonight. She treats everyone the same tourist and locals alike because I witnessed it for myself upon check in tonight. Once again Kudos to Roxy you are the front line and the 1st contact people will see or talk to the only one that can make or break someone's visit here. Good job!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 9,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Not bad at all. We (wife and I) stayed here for New Years Eve through the 1st of Jan 2015. Overall, a decent hotel. Located close to the beach, with good access as well as a walk/run path which brings you to a garden/hang out area. Very clean room with 'brilliant white' sheets. Comfortable bed and effective enough staff. Its 10-15mins (drive) away from a variety of very pleasant restaurants.We don't live in the U.S. and had never been to Miami; so was good to stay at a decent and cost effective hotel for our trial of this well known and iconic city. Although my cousin, well used to Miami, says there are much more brilliant locations than Ocean Drive and this Marriott, we found it to be very decent indeed and had a very enjoyable rest/stay.Downside: We had to wait (even though we got to the Hotel around 2.30pm), go out to eat even, for our room to be ready even though we are Marriot Sapphire Card holders."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 6,
        "review_days": 0.535049288061336,
        "helpful_class": 1,
        "review_text": "Having read so many positive reviews, my partner and I were really looking forward to staying here. Unfortunately we were pretty disappointed. The outdoor area that has been renovated is great, but the rooms are definitely in need of an upgrade. On the plus side the room was clean. When we arrived we were told our room wasn't ready but we could upgrade to a premium room with ocean view and check in straight away for an extra US$50 per night. We did this but of course the extra $50 did not include the additional taxes on that cost, so it ended up being a lot more expensive. We could see the bay but the view was mostly of the hotel car park that was one level down from our room, and the room was far from premium. Lots of wear and tear and quite noisy (both outside noise and noise form other rooms and elevators). All up we were paying over $420 a night for a less than average experience. Was also annoyed that at check in we weren't advised that the hotel would put a hold on the cost of the accomodation as well as an extra US$75 per night (for... ????). We only found out after we checked out using another credit card that we couldn't access about $2000 and had to wait until the hold was released."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 38,
        "expertise": 0.001663568694353,
        "user_cities_visited": 19,
        "review_days": 0.12267250821467601,
        "helpful_class": 0,
        "review_text": "Although this hotel only gets a 3 and 1/2 rating, I think it deserves at least a 4.  First of all the hotel is very nice and the staff is very friendly.  Second, it is in an ideal location, close to the zoo, close to a metro station and within walking distance of the Adams Morgan area.  Lastly there are several very nice restaurants nearby."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.292442497261774,
        "helpful_class": 0,
        "review_text": "Clean room but the worst we have stayed in. Two small desk drawers,total, for clothes. Closet ok but only a few hangers. They did bring up more when it was requested.We are living out of our suitcase. One small bench to sit on.Lighting is very dark.Very disappointing after reading the reviews.The location is fine...noisy neighborhood but good for those wanting activity.Nice outdoor area over the river."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.44359255202628606,
        "helpful_class": 0,
        "review_text": "This hotel was top notch!  Nobu hotel is located inside Caesars with it's own Concierge desk, so there are virtually no lines!  We never had to wait for an elevator.  The entire facility was spotlessly clean.  The hotel room itself was beautifully appointed and furnished with many extras for our personal use.  The bed and linens were gloriously comfortable.  We will definitely be returning to the Nobu!"
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 33,
        "expertise": 0.0015761017903910002,
        "user_cities_visited": 17,
        "review_days": 0.7135815991237671,
        "helpful_class": 1,
        "review_text": "With so many wonderful hotels in the Magnificent Mile area, look elsewhere - regardless of the price. The Hampton Inn on Huron leaves much to be desired.First, it's not the cleanest hotel in the world. It need some major cleaning and updating. The rooms are just adequate, but me thinks the maid died. Crud under the easy chair. They also need to upgrade their bed linens. After all, the main purpose of hotel room is a place to sleep. The sheets had the texture on fine sandpaper, and the bed was not the mot comfortable in world.The WiFi is inadequate for the number of people using it, and the real bugaboo is the elevators. They are small, few, and the wait for car can be ridiculous, especially when the hotel is at capacity. With 40 floors and only three tiny elevators, it's not a great experience.To be fair, the free breakfast on the mezzanine is good. A nice selection of food. Sadly, the person hosting needs some HR training on being polite. The front desk staff is very friendly and accommodating. Not so in the breakfast room.As an Honor member, I was sorely disappointed in the property. There are much better hotels in the immediate area, and this will be my one and only stay at the Huron address. If you're an Honors member, consider the Drake just down the street. It's a Hilton hotel and far superior."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 23,
        "expertise": 0.0019198940748090003,
        "user_cities_visited": 82,
        "review_days": 0.546002190580503,
        "helpful_class": 1,
        "review_text": "this our 4th visit to the chateau over the last several years. been 2 years since our last visit which had the 5th flr pool now open and food availability in both the 5th flr and the lobby. the staff are always helpful and accommodating from the front desk to the cleaning staff. this visit we would like to acknowledge 2 staff members and the Marriot resort philosophy ; Robert H front desk staff and Kristen R waitress/server for the lobby bar and 5th floor pool. Robert assisted in helping print tickets for a J-LO show where the Business center printers were not responding. he suggested sending the pdf files to him via email and voila tix problem solved.Kristen was our server on 3 occasions during our stay.  a more conscientious and sweeter human being would be difficult to find. it was a pleasure leaving an above average gratuity for her.kudos to the Marriott people as this is our 4th time exchanging into them through Interval. NEVER  a solicitation for a resort preview or pressure sales tactics. wish my time share people would emulate that behavior. ( if u read my reviews u will see to whom i refer).the facilities are top notch; the fitness center is excellent. the roof top pool is still the roof top pool. superb view."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 12,
        "expertise": 0.001464224900173,
        "user_cities_visited": 15,
        "review_days": 0.6013143483023,
        "helpful_class": 0,
        "review_text": "The hotel situated close to the mall and the Burj, which can be reached by 15 minute walk or 5 minutes in a taxi. It is in the city centre, so a but out of the way from the palm. We got a taxi to the palm a few times, which took around 30 minutes wasn't too expensive.There is a lovely roof terrace bar, but we only managed one drink there as it rained for most of the holiday :( There is also a lovely pub attached to the hotel (The Eloquent Elephant) which holds a quiz night each week - great fun! And there's always a line of sports cars to look at outside, due to the Billionaires Mansion in the hotel.The rooms are very spacious and offers amazing views of the Burj - be sure to request a room facing it! the light shows are every half hour in the evening and great viewing as you're getting ready.Considering there are a few bars and restaurants in the hotel, plus a pub and club attached, it's quiet and peaceful during the night. And with the blackout blinds, you'll definitely get a good nights sleep!The only tiny fault I found with the hotel was we had to wait quite a while for the room to be ready. We let the hotel know what time we were arriving, and the flight was actually delayed, but the room wasn't ready as we arrived. And after a long flight and delays, we just wanted to get into the room.Other than that, great hotel for a city break in Dubai."
    },
    {
        "user_review_posted": 131,
        "user_total_helpful_votes": 80,
        "expertise": 0.002854488470443,
        "user_cities_visited": 359,
        "review_days": 0.071741511500547,
        "helpful_class": 0,
        "review_text": "The location is OK close to Washington DC China town and near to subway. It is also not too far from the Whitehouse. Only several blocks away there is Hop-On Hop-off bus Old Town Trolley ticket booth and next to this ticket booth there is Washington DC Hard Rock Cafe.The room is very clean, especially the carpet seems quite new. It is also big enough room, the twin beds room are using 2 queen size beds, so it is convenient for couples travelling with young children.The service is OK, it is not very good, but it is not very bad too.. ."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 33,
        "expertise": 0.0012359793304940001,
        "user_cities_visited": 63,
        "review_days": 0.6807228915662651,
        "helpful_class": 0,
        "review_text": "This place was wonderful..we walked to the Space Needle Pikes Market and the Pier before our cruise..it was clean comfortable and the staff was welcoming and helpful..we joked with them before we left for the cruise asking for the same room when we got back because we loved it..and they made it happen..Thank you Best Western.."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 23,
        "expertise": 0.0029914058381450004,
        "user_cities_visited": 24,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "We had great expectations from this hotel but we were not impressed by it.It is a good hotel but for value for money we were not fully satisfied. One of the elevators, during our stay, was out of order and that caused delays and some 5/10 minutes or more wait in the lobby especially when there was more people going to Top of the Mark. They gave guests precedence but at some time the waiting was appalling especially on the way down from the room.Staff was friendly and the room was really big and comfortable with a huge bed. The decor was a bit dated. There was no complementary water and they were charging 7 dollars for a small bottle.Overall good but I think it is possible to find something more value for money in San Francisco."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.941949616648411,
        "helpful_class": 0,
        "review_text": "It all starts and ends with service at this Hyatt-run property.  The check-in/check-out system was a complete breeze with some of the friendliest staff I have interacted with at a hotel. Breakfast was delicious with baked goods being brought in from a local French bakery in the city.  Fresh juices and coffee always served.  The pool area was cleanly and (reportedly) heated.  If there was one thing that couldn't be helped but noticed was the dated style of the rooms.  The bathroom was small and cramped, but serviceable.  Everything was clean, but for the money, you can assuredly find some more modern rooms and build.  However, given all of that, I would still highly recommend it for short stay.s"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.095837897042716,
        "helpful_class": 2,
        "review_text": "Okay...so I don't want to give this motel/hotel (whatever it is) an awful rating, but my honest opinion about my experience spent here is negative. Upon booking this hotel, the website told us that pets WERE allowed, there was an A/C, FREE coffee in the room, and a LARGE selection of channels on the television. I can live with these things NOT being present in the room, but the fact that they lied on other websites just to make their place seem nicer, is PATHETIC. We were completely baffled upon arriving and plan on never staying here ever again. We're not even sure if this is a motel...or a hotel...but it certainly should not BE a hotel if it indeed is. When we arrived, our shower was broken with one knob missing, the sheets were dirty with hair & several bugs on them, the toilet was not flushing properly, and we found out that in order to receive an ironing board & blow dryer, you must ask the front desk."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.8148959474260671,
        "helpful_class": 1,
        "review_text": "Our stay at The Four Seasons Hotel was wonderful.  All staff were exceptional!  We loved the 24 hour room service along with the excelllent food quality.  The hotel gym had everything needed and beyond for serious fitness guests.  We really appreciated the hotel  car service!  All drivers were very friendly and it was really nice to be able to take a luxury sedan to our evening restaurants.  Thank you!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 26,
        "expertise": 0.0034961617881180003,
        "user_cities_visited": 11,
        "review_days": 0.507119386637458,
        "helpful_class": 1,
        "review_text": "My wife and I stayed here for 5 nights in June .....we loved everything about the place.the food..the room...the pool area...the staff...the position...the only thing we didn't like was having to leave after our 5 nights!!....but we will be back...hopefully"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 27,
        "expertise": 0.003250749030292,
        "user_cities_visited": 49,
        "review_days": 0.32913472070098504,
        "helpful_class": 1,
        "review_text": "GENERAL: We really enjoyed our 3 night stay here at the hotel. Washington DC is a beautiful city with plenty to see and do, particularly for those who enjoy monuments and museums. The hotel itself is close to Union Station (5-10 min walk) which was great for travelling purposes as we took the bus from Washington Dulles International Airport to Wiehle Reston station and got the underground over to Union Stn and walked the rest for less than 10 dollars each. Getting to New York from here was easy too- trains were provided should you want to do this.HOTEL DETAILS: The hotel contained a lift and stairs and the rooms were large and spacious with a much needed AC system. The bathroom was large enough with a shower but no bath however they provided an array of toiletries and towels for you to use for free. There was a sofa in our room with cushions and two large plush pillows each. There was some quirky decor in the lobby (the horse lamp!) and always someone friendly on the desk to speak to you. We even got free Froyo on a hot day and free wine and cheese at certain hours (5-6pm).NOTE TO TRAVELLERS: For every night you stay, they take a returnable security charge of $50 dollars a night. BE AWARE OF THIS. We gave our card details as our holiday money passport card and couldn't understand where the money had gone. This is pretty standard in hotels in the US I believe. Also, breakfast is NOT with the room rate but we went to Union Stn and started our day with either a Pret a Manger, Starbucks etc- there are plenty of food options for you to choose from!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 15,
        "expertise": 0.004441134282246,
        "user_cities_visited": 14,
        "review_days": 0.745345016429353,
        "helpful_class": 1,
        "review_text": "4th time in Dubai 2nd time staying in Shangri-La Hotel,  it's a luxurious hotel on Sheikh Zayed Road, the 42-storey hotel is a 15-minute drive from Dubai airport and 7min away from Dubai mall Which the hotel sits opposite Dubai the Burj Khalifa. The view is amazing my room was 1317 on the 34th floor they left a cake for my birthday.Breakfast was included and there is a lot to choose from Egg friend noodles for breakfast chinse english, smoothies to choose from so much to eat.....Ikandy lounge pool side Jacuzzi was great! Swim up bar and food was nice too.The staff look after you well you don't need a  toothbrush or toothPaste it's all supplied 5star hotel you can expect the best from this one.I went up to the 42nd to take pictures amazing fantastic I could watch the city view alll day longChinse restaurant has half duck and rice deliciousI will be back...."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 57,
        "review_days": 0.886637458926615,
        "helpful_class": 0,
        "review_text": "We booked a two apartment familySuite and couldn\u2019t have asked for a more comfortable stay. This is a brand new establishment, only one year old boasting some of Bangkok\u2019s best restaurants. The greatest asset are the staff who are amicable and will go out of their way to help you. From our check-in to our check-out, the stay has been hassle free and relaxing.Breakfast deal is highly recommended.A big shout out to Peggy and Julz who made a beautiful greeting card for our 6 year old.Thank you team and keep it up!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "We would come back here in a heartbeat.  Check-in was efficient, we liked our room a lot, the Tuesday Reception was stellar, the breakfasts were excellent, the shuttle service was helpful, the free parking was much appreciated and the staff was really friendly."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 7,
        "review_days": 0.154983570646221,
        "helpful_class": 0,
        "review_text": "Loved the central location.  Needs some modernization.  No plugs available on the desk as they are all behind a solid panel and can not be accessed.  Furniture that is upholstered needs to be removed from rooms, too many stains.  Good wifi."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7699890470974801,
        "helpful_class": 0,
        "review_text": "Excellent hotel with positives being great room , fantastic rooftop bar , excellent breakfast and friendly staff , lovely swimming pool and sunbathing area . Location not ideal as surrounding area is being developed. However is close to skytrain and that is easy to use."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 11,
        "review_days": 0.35870755750273803,
        "helpful_class": 0,
        "review_text": "Well what a surprise. Whilst the hotel appeared to be in the business area more than tourist/shopping area, it was a fantastic place to stay. The room & bathroom were on the very large size. The bed was a great sleeper. The hotel staff couldn't do enough for us. 24 hour butler (if required). We decided to eat in at one of the restaurants and sat out in the courtyard area (meant for smokers, only a couple there and they were smoking the Hookah pipe which had a very pleasant aroma). The meal was fine. We decided to retire to the bar area for a drink and were attend to by a very lovely chinese waitress (Eve). Over all very enjoyable stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.903066812705366,
        "helpful_class": 0,
        "review_text": "Stayed at the Cosmopolitan over 4th of July week.  It was an incredible experience from check-in until check-out.  Tim at check-in was very helpful with room selection (tower and floor). I had a wraparound terrace in the boulevard tower on the 32nd floor and chose a fountain/strip view.  I note the floor and tower because the Bellagio sign may block some of the view.  My view was a bit blocked from the strip side, but the terrace is so big that the fountain view was fine from the west side of the terrace (you can tell from the attached photo).  I loved all the restaurants, but we went back to see the bartender, Danny, at Momofuko later in the week.  He's incredibly likeable and make fantastic drinks (I suggest his Greenpoint).  Dinner at Rose. Rabbit. Lie. was a favorite.  Besides the food and drinks, the entertainment and mood really suited me (there was a singer/band while I was there, but I hear that it changes). I also highly recommend the endive dish at Jaleo.Vegas has so many good restaurant options that the ones at the Cosmo may be overpriced, but that is Vegas.  It isn't overpriced for strip pricing and the food is all great.  There's also great causal food at Block 16.I highly recommend the hotel and I am already looking to book a trip in the fall."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 7,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "We stayed at the Donatello Hotel through our timeshare in July. The weather was awesome and it was great for walking since the Donatello is so close to everything. The hotel staff were so accomodating since we had a small child. The rooms are spacious,modern and clean. They even have a kitchen counter with sink, refridgerator, microwave and dishware.They even have a tv in the bathroom mirror which I thought was very cool. You can hear some of the street noise which you probably cant avoid in SF but beds were very comfortable soo overall I really enjoyed our stay. Be advised..they will try to sell you timeshare but just say no to free breakfast trick and you can avoid the sales pitch. I would recommend this hotel and would stay here again if we return to SF.* Parking is around 28$ a day in addition to hotel stay"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 26,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 29,
        "review_days": 0.7437020810514781,
        "helpful_class": 0,
        "review_text": "For some reason I wasn't expecting very much, as this was one of the cheaper places I could find for a quick stay in Seattle.  However, when we arrived late at night after a luggage delay at SeaTac, the staff promptly got us settled in a room that was spacious but not too big, with a fridge, and we immediately went up to the roof deck.  The view is fantastic and I would probably stay here again just for that.Location-wise, you're almost in the shadow of the Space Needle and walking distance from both downtown and the Sound so you get kind of the best of both worlds.  There's coffee available at most hours, a small fitness room (didn't use it), and while there's no restaurant, there's a Starbucks in the same building with a door directly into the hotel, so that was convenient.Location would be hard to beat, especially considering the reasonable price (by Seattle standards), and the roof deck along makes it worth it if the weather is pleasant."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.37787513691128105,
        "helpful_class": 1,
        "review_text": "Our first impression of this hotel was the stunning lobby and outdoor courtyard, complete with bar and live music. It was really comfortable and elegant. The next best amenity was the gym, which has a pool and sauna. We also loved the rooms. Ours was clean and spacious Finally, this hotel is in a great location. Most monuments are a short walk/Uber ride away, but you can also rent bikes from the front desk and cruise along the river to the Kennedy Center and Lincoln Memorial."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 20,
        "review_days": 0.9709748083242051,
        "helpful_class": 1,
        "review_text": "On the surface, this hotel is fabulous - good location, beautiful lobby, nice selection of food for breakfast, etc. however, there is one tragic flaw - the walls between the rooms are not well insulated. At night, you can hear someone cough next to you and hear every word of their conversation bedroom to bedroom. I was awakened at 2:41 am by a group of women galavanting down the hallway on a Thursday night yelling and laughing all the way into their room. The night before, I could hear the poor person next to me coughing. I love Homewood Suites but if I stay at this location again, I will have to consider some type of noise canceling effort as I\u2019m not a light sleeper - don\u2019t mind  street noise etc. but this was surprising."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.514786418400876,
        "helpful_class": 1,
        "review_text": "Our stay was nice except for the registration for our room. Registration took two hours. Management should have had a better plan for issues of this nature.  This problem is enough to sway away from coming back to your resort hotel."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 3,
        "review_days": 0.09200438116100701,
        "helpful_class": 1,
        "review_text": "My mum, sister, niece and I stayed at the Amwaj Suites in the JBR area of Dubai. We arrived on a Monday night and departed on Friday morning.The entire stay was organized and put together by my travel agent, Africholidays. From the moment we arrived, everything was seamless, there was the airport pick up waiting to take us to the apartments.We initially asked for a two bedroom apartment but were upgraded upon arrival to a 3 bedroom. The apartments are huge and spacious. They are obviously well taken care of because it was clean, spotless and shiny.The kitchen was fully fitted with everything you need for self catering. The rooms are all ensuite with bath tubs and housekeeping was always on time the next day to clean up including dishes....Lol.There are over 30 restaurants within walking distance on the popular JBR walk. There's also a grocery store, pharmacy etc within the plaza level so basically everything you need is around you.It's 5 minutes from the Dubai Marina Mall, 15 minutes from the Mall of Emirates and 20 minutes from Atlantis.It's an amazing choice for a holiday and would definitely choose this apartment over and over again."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 17,
        "expertise": 0.003064021931946,
        "user_cities_visited": 23,
        "review_days": 0.23165388828039402,
        "helpful_class": 0,
        "review_text": "Stayed several times over the years and this hotel is still very good but does not warrant the recently charged resort fee as the pool and the beach are small, as well as chair rental is at extra cost.  So just add the resort fee to the nightly room rate and do your own shopping around.  Also the Ocean House Restaurant that used to serve a wonderful breakfast overlooking the beach has changed its hours to only dinner time. The staff at this hotel however is still first class.  Once again a special thanks to Susana who cleaned our room 608 with a smile every day.  What a gem. Also Mark at the pool who received our wet beach towels at the end of the day, giving us a beautiful smile and wished us a nice evening.  So if the extra money charged per room does not deter you, stay at this place, it is still worth it.  And a few steps away is the beautiful beach at Derussy park."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 17,
        "expertise": 0.002468829305969,
        "user_cities_visited": 126,
        "review_days": 0.5991237677984661,
        "helpful_class": 0,
        "review_text": "Wow! We ordered the Festive Turkey takeaway from the H Hotel for my family. It was an absolutely wonderful meal - cooked to perfection with an incredible Juicy Free Range Turkey and a selection of sides to match which were all really lovely.The food portions were huge and amble for our family and also some other lovely touches like the handmade Christmas Cookies, mince pies and Christmas pudding!Very impressed, lovely food and very nice and helpful staff when ordering and collecting.Thank you for making my Christmas Day memorable."
    },
    {
        "user_review_posted": 156,
        "user_total_helpful_votes": 126,
        "expertise": 0.0038109303253290004,
        "user_cities_visited": 176,
        "review_days": 0.457831325301204,
        "helpful_class": 1,
        "review_text": "My family of four really loved our stay here.Upon arrival, we were told we can get upgraded for $75 a night. We took that offer and had a brilliant ocean-view suite on the 32nd floor.The rooms were nice, the view was incredible, and the amenities were all handy. The dishwasher was actually broken, but everything else worked just fine.The staff were really kind and professional. They gave us some freebies during our stay. The location is perfect, right next to the beach and the shopping district of Waikiki.As with any Waikiki hotels though, the hidden charges were a bit ridiculous. In total, we paid $250 more for a two-night stay than we thought for \"amenities.\" I get it, but haven't we already paid for that in our fees? That's only thing I'd warn for this hotel.Overall, a pleasant stay."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 9,
        "review_days": 0.192223439211391,
        "helpful_class": 1,
        "review_text": "The hotel occupies 2 blocks. The buildings themselves were nothing special (and i threw this in because the neighbourhood is tres gorgeous with the colourful rowhouses) but the modern decor and lovely touches absolutely transformed it into a fabulous little hotel. We had a spacious double queen room in the 2nd building with a walk-in robe and well equipped  kitchenette. Perfect for our family of four. The beds were comfy and even the bath and body products were luxurious (L'occitane).Buffet breakfast was great and the hotel is a 3min walk to the metro and a similar distance to the beautiful Library of Congress(a must go).We arrived at the hotel at 7am and was warmly welcomed in by the doorman, and even more pleasantly surprised that our room was ready for us to check into straightaway!The only negative for us was that the lighting in the room was a bit dark for our liking. This may be perfectly ok for others.It was a 5 star stay for us for a really affordable price. Would definitely stay there if we ever visit DC again.Ps: Do stroll around the neighbourhood, its so lovely."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 26,
        "expertise": 0.002317113538563,
        "user_cities_visited": 18,
        "review_days": 0.6270536692223441,
        "helpful_class": 2,
        "review_text": "This was our first stay at the California and we were very pleased. The rooms are clean, quiet,newly renovated and a nice size although a little short on drawer space. The casino is also renovated and has a good selection of slot machines, video poker and table games. There isn't a buffet restaurant although the Market Cafe is quite popular. You can find a decent breakfast buffet at the sister casinos-Main Street Station and the Fremont-both are a short walk from the California or for a few more dollars a nice breakfast buffet at the Golden Nugget."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8948521358159911,
        "helpful_class": 0,
        "review_text": "Overrated for how it\u2019s marketed and for the pictures you see. Spending a little bit more you can get much more.Good location though (both for tourists and for business) and good Mediterranean in-house restaurant."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 39,
        "expertise": 0.002448327175238,
        "user_cities_visited": 58,
        "review_days": 0.484665936473165,
        "helpful_class": 0,
        "review_text": "Was extremely pleased with an overnight stay.  They were able to check us in about 2.5 hours early.  The rooms are fun and spacious.  Love the cougar patterned robes! Location is fantastic.  We walked from hotel to Columbia center and then down to the waterfront and Market. Beds and linens are comfy. The held our luggage so we could do some more exploring after checkout.  Professional, friendly and helpful staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.064622124863088,
        "helpful_class": 2,
        "review_text": "My wife and I stayed at this hotel for 5 nights. Everyone from the turn-down service to the concierge remembers your name. Housekeeping takes pride in their job and room service waiters always asked permission to enter the room. Nothing that had to do with service to the guest was taken for granted.  Be sure to look for Franziska at the concierge desk and ask for Alfredo at the front door. You will not be disappointed at this hotel. No request was too small. This will definitely be our choice for accommodations upon return to D.C.  The staff will pamper you. Excellent restaurant for fine dining."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 15,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 25,
        "review_days": 0.079408543263964,
        "helpful_class": 1,
        "review_text": "We just returned from the Kahala. Must be our 15th time! Had a \"partial ocean view Lanai\" which was everything we could hope for.  At check in, we were first offered a mountain view, but my wife really wanted to see ocean, and of course, they accomodated her with this great room.Breakfast at Plumeria was excellent as usual.  Had drinks at small bar in Hoku's which was fun and relaxing.  New Italian restaurant was a problem, as we could not get in.  We were there a week and could not get a reservation.  I think hotel guests should always be accomodated, but apparently this restaurant is not owned by the hotel and it shows.  The staff are what really makes your stay here exceptional and they came through once again.  My only issue is that their needs to be more shade options at the beach.  No one sits in the sun anymore, and it gets competitive for the shade under the tree.  Can't wait for our next trip in the fall!"
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 26,
        "expertise": 0.0007311780499460001,
        "user_cities_visited": 85,
        "review_days": 0.357612267250821,
        "helpful_class": 0,
        "review_text": "This Hotel location is just great. Very close to Canal park with its food trucks. Short walk from the Water street with its great restaurants and the waterfront walk. Rooms are great and service is good. There was one rude lady at the front office though. All others were good."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.025191675794085003,
        "helpful_class": 0,
        "review_text": "Stayed here for 4 nights in February, had a great time.  Hotel is very central and well- placed for getting around the city.  Room was clean and stylish, very comfortable bed.  The staff were exceptionally helpful, particularly David G at the front desk who seemed to be the hardest working man in town as well as the friendliest.  All in all a great place to stay, would definitely come back."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 2,
        "review_days": 0.984665936473165,
        "helpful_class": 0,
        "review_text": "We come to Hawaii every year for our anniversary. This year is 27 years.  We normally stay at the Sheraton or Hilton Hawaiian Village, but Embassy Suites has customer service that we have never experienced from either.  Breakfast service was always provided with a smile and there were multiple people checking with us to see if we needed anything. The night time reception was at times lacking with the types of snacks provided BUT it was made up with the service from one of the best people I have met in hospitality industry.  Keala Lester always greeted us with a smile and genuinely wanted to make sure everyone was happy.  She addressed any needs a person might have had. Her spirit of aloha was felt by all she made contact with. By the end of our trip we not only walked away feeling great about our experience,  but we walked away feeling like we were a part of the Hilton Embassy Suites\u2019 ohana."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 27,
        "expertise": 0.001685310890735,
        "user_cities_visited": 62,
        "review_days": 0.138006571741511,
        "helpful_class": 0,
        "review_text": "We walked about 5 blocks west to Pike Place Market, stopped at Ron's Grocery which is 1/2 block from the hotel for fruit and cheese to put in the room refrigerator, then walked to Seattle Center.  From there we took the Monorail to West Lake Center and walked back after.  Clean, safe, friendly, and quiet if you are on the 5th floor and away from the street and dog park.  Staff were very helpful."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.694961664841182,
        "helpful_class": 1,
        "review_text": "I've stayed at The Laylow four or five times over the last eight months and was very happy with the hotel the first few times. However, the last couple of visits have been very disappointing due to poor service. Yesterday I was out of my room from 10am to 2:30pm, and upon returning to the room, I found it had not been cleaned. I freshened up and left the hotel again a little after 3pm, stopped by the front desk to ask if I could get housekeeping to visit my room, and was told housekeeping technically had until 6pm to clean the room. I returned to the room just before 7pm and still no visit from housekeeping. I changed for dinner and left the hotel, stopped by the front desk to say I was disappointed, left a business card and room number, and as of 8:30am today, no voice mail, email or note acknowledging my complaint. Very disappointed in the management here at The Laylow."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 21,
        "expertise": 0.0028882787805620002,
        "user_cities_visited": 12,
        "review_days": 0.29079956188389905,
        "helpful_class": 1,
        "review_text": "Conveniently located on the campus of George Washington University, this hotel can provide easy access to the Mall and major sites of D.C.  We were surprised by the inclusion of a full kitchen in our room.  That makes it perfect for a family looking for a place to stretch the budget to stay.  Turn it into your own B&B, or feel free to cook up some dinner.  The restaurant in the hotel is fine for breakfast, but we did not try it for the evening meals.  Front desk is very friendly and parking is by valet.It looks as though the hotel was recently renovated as our room was extremely clean and neat.  The one confusion about the property is that it is divided into two towers, with two separate front desks.  You have to watch which tower you are in, otherwise, you will go to the floor you think you are on and wonder where the heck your room went!Booking it again for a return trip at the end of July.  Very reasonable, very clean and convenient to major attractions and transportation."
    },
    {
        "user_review_posted": 192,
        "user_total_helpful_votes": 115,
        "expertise": 0.002797546802015,
        "user_cities_visited": 128,
        "review_days": 0.489047097480832,
        "helpful_class": 1,
        "review_text": "There is a line in the film, Ferris Bueller's Day Off, where Ferris, referencing a priceless Ferrari says, \"If you have the means, I highly recommend picking one up.\"  I feel the same way about the Royal Hawaiian.Let me preface this review by saying that we booked our stay with SPG points, so I wasn't \"paying\" for the stay.  But, man, if you have the means, there is no better place to stay in Waikiki.Because my wife and I were travelling with my teenage children, I booked us two rooms in the historic hotel.  I engaged with guest relations several times via email and mentioned that I was very much looking forward to some chocolate covered macadamia nuts.  Well, guess what was in our room upon arrival?  Yup, the nuts.Our arrival was a bit difficult because the hotel is set off from the main road and the way we arrived made it hard to find.  But, when we finally found it we were blown away.  Upon check in I was told we'd been upgraded to the tower (!!!), so we checked in there.  Our rooms on the 11th floor looked out on the beach below and the ocean all around us.  The rooms were wonderfully appointed and it was great having private balconies to sit on.  We were there for five nights and never grew tired of it.We reserved beach chairs for several of our days and enjoyed having the ability to order food and drinks from the comfort of the chairs.  The umbrellas were a God-send.One big advantage of the tower rooms is access to a free continental breakfast and evening happy hour.  We saved a fair amount of money taking advantage of those as well.The grounds of the hotel are marvelous.  Everything is kept in great condition and we had wonderful service everywhere we turned.The Royal Hawaiian has everything you can ask for in a hotel.  If you have the means. . ."
    },
    {
        "user_review_posted": 218,
        "user_total_helpful_votes": 37,
        "expertise": 0.0007136588224930001,
        "user_cities_visited": 89,
        "review_days": 0.042168674698795004,
        "helpful_class": 2,
        "review_text": "We arrived to find out they had upgraded us to an ocean view for just $15 per night. We were on a high floor with an unobstructed view of Waikiki Beach. After all of the hours on a plane it was such a beautiful surprise. The room was very nice with a comfy bed. The location was perfect.  I would stay there again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 2,
        "review_days": 0.016976998904709002,
        "helpful_class": 2,
        "review_text": "The good: Close location to the beach and shops. Rented via Koko resorts: had access to lawn chairs/mats, surf board, boogie boards (remnants left behind from previous guests, thus selection can vary), beach towels. The unit was more spacious than a typical  hotel unit and accommodated 5 of us. Access to the full kitchen was convenient. Safeway is within short drive. Staff at Koko resorts were friendly. Pool & hot tub on the 6th floor was handy on a rainy day. Parking & wifi were included with the rental fee: all fees were upfront so no surprises at the check out. Had one set of coin operated washer & dryer for the 22nd floor: 2$ to wash & 2.25$ to dry.The bad: Very noisy with combined effects of constructions at nearby buildings, ambulance & police sirens blaring at any time of the day, tour buses loading & unloading people in the middle of the night and constant & heavy traffic noise. Had a partial view of the mountains and the beach between high rises but we didn't spend much time indoors. No housekeeping service. One towel/linen exchange per week. No exchange for beach towels.The ugly: The unit had powerful odor of what seemed like remnants of urine, vomit and perhaps mice & mold. Did not use anything without washing first. The bedroom ceiling had a huge water mark, bath tub was surrounded by dark mold lines, the kitchen cupboards were stained with mysterious brown marks. Old& smelly carpets in the unit. The sofa bed had one sorry excuse of a mattress with springs sticking out all over. The sofa and the mattress smelled so badly that the smell permeated into our clothing: had to use towels to cover over before sitting down. It was too late for us to find alternative lodging without creating extra stress so we ended up staying. The air conditioner in the living room worked but was so noisy that we had to sleep with the window open which meant sleeping with the all the noise from the outside. For an added touch we had chain smokers in a unit nearby that added frequent smell of cigarette smoking blowing into our unit. I took a chance booking this unit without much reviews or pictures to go by before the booking; big mistake. It was one step above camping but that was about it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.44249726177437004,
        "helpful_class": 0,
        "review_text": "It was a great stay for 5 days on business. Was very pleased with the room, the hotel, and the exceptional service and all-round support provided by Cali and Tylor!  Really great place, highly recommended for either business or touristic travel."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 8,
        "review_days": 0.253012048192771,
        "helpful_class": 0,
        "review_text": "Just back from spending a week here. Upon check in you've to pay resort fees which I got. But what I didn't know you've to pay a deposit of $250! Yes you get it back but annoying when you don't know. Other wise a great hotel! rooms where big enough. The usual really bad smell of smoke all through out the hotel and in the rooms. The eatery was great so many options to choose from and plenty of restaurants to choose from in the hotel. About 5/10 mins from the strip  the free shuttle bus to cesears palace was great! the only bad things where going to the pool each day nothing was allowed in or out. Not even a bottle of water! and to buy any water was $8! And you must be 21 and over to even purchase that. Not good service on the hotels part in 30oc + heat! I was really disappointed with this.Staff on the front desk where quite rude also. Wouldn't hold bags after checking out etc. j"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 11,
        "expertise": 0.001507962779065,
        "user_cities_visited": 57,
        "review_days": 0.278751369112814,
        "helpful_class": 0,
        "review_text": "We arrived at the Casino Royal around 5pm and were immediately shown to the Reception through what seamed the whole casino. The hotel got a porter to bring the large trolley for all the bags (4 Adults, 5 1/2 week trip) and up to our rooms we went.  The lift close to the rooms was out of order so we had to walk a little further, but these things happen.  After getting to our rooms and settling in I went and explored the casino.  The reception staff were so helpful and pointed out some great places to eat.We only stayed 2 nights but they were peaceful and comfortable which is amazing considering the hotel is in the middle of the strip.The vehicle entrance was a bit tricky but the parking was so easy and free with hotel booking."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9611171960569551,
        "helpful_class": 0,
        "review_text": "very pleasant check in experience, the \u201cspecial drink\u201d they offer at check in was really nice, especially after a long flight. We arrived at 7am, totally wasted, Dana who checked us in was so nice to let us in so early that we can get some rest, we were really grateful."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 19,
        "expertise": 0.0027722608407810003,
        "user_cities_visited": 27,
        "review_days": 0.253012048192771,
        "helpful_class": 1,
        "review_text": "Very nice hotel located in historical downtown Seattle.Pros:  Reasonable price for a city hotel room, located near the light rail for easy access to/from the airport (a 45-minute, $3.25 trip) and other locations throughout the downtown area.  Above-average continental breakfast.  Courteous, helpful folks on the front desk.  Nice, clean, decent sized king room (#408) with good water pressure and a comfortable bed.Cons:  homeless people are unfortunately a problem in Seattle.  This area seems to have more than its fair share, but we never felt threatened.We would definitely stay at this hotel again."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 11,
        "review_days": 0.5591456736035051,
        "helpful_class": 1,
        "review_text": "I arrived at the Orchard with a confirmed pre-paid 3 day stay including confirmation and booking info. When I arrived at the desk at 9pm I was informed that the reservation was cancelled and that there were no rooms available! In fact there were no rooms in all of SF. The hotel provided no help trying to find another hotel and blamed it on the booking agent AMOMA. I had to miss my business meeting and sleep in SFO until I could get out."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.869112814895947,
        "helpful_class": 0,
        "review_text": "Forcing me to use 200 characters just took this review from 5 stars to 1 star. If you get a request to review ignore it.  Slept well and latte at coffee bar was very good.Families grouped at one end of hall so singles could sleep."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 8,
        "expertise": 0.001184302475265,
        "user_cities_visited": 16,
        "review_days": 0.671412924424972,
        "helpful_class": 1,
        "review_text": "Location is the best thing about this hotel!  You can walk there from any terminal!  I love not having to wait for an airport shuttle.  Others amenities include a gym and lap pool, in-room coffee maker, iron, and an onsite bar/restaurant.  The beds are super comfy.  I had a great night\u2019s sleep.  I would highly recommend this hotel for an unexpected night at ORD."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.144030668127053,
        "helpful_class": 0,
        "review_text": "We stayed at the hotel for two nights and really appreciated it. There is no marble, it is dark and a little bit old fashion, but clean, nice, the pool was not crowded and we enjoyed our stay. For private travel I can recommend this hotel."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 45,
        "expertise": 0.003592554566247,
        "user_cities_visited": 29,
        "review_days": 0.14841182913472,
        "helpful_class": 2,
        "review_text": "Just spent a week at the Ohana East and this would have to be in one of the best locations! So close to the beach, shops and restaurants! The free trolley ride around Waikiki, especially to Ala Moana was a bonus, especially for a big family! And yes some parts of the hotel is still looking like the 80's, but overall its been well maintained and kept really neat and clean! I've stayed in many 5 star hotels and was really concerned to stay here. But after much reassurance from friends and reading the reviews it definitely didn't disappoint. Location and price was a a big bonus and we will definitely come back! We just love Hawaii!!"
    },
    {
        "user_review_posted": 365,
        "user_total_helpful_votes": 107,
        "expertise": 0.0013128798562270002,
        "user_cities_visited": 61,
        "review_days": 0.22782037239868502,
        "helpful_class": 0,
        "review_text": "Absolutely fantastic service, after the stress of realising I'd left my wallet downtown they really looked after me - organised a cab to go and get my wallet, phoned the restaurant and organised everything, looked after my bags and on my return made sure everything was okay. I then had a lovely room - very comfortable and spacious. Really easy access to the airport, Will certainly stay there again whenever I have an early flight"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 30,
        "expertise": 0.00235825679752,
        "user_cities_visited": 63,
        "review_days": 0.190032858707557,
        "helpful_class": 0,
        "review_text": "Hotel is in great location, only a few blocks from the beach. We were travelling with teenagers and had booked 2 rooms, on check in we had been given rooms on different floors even though we had requested months prior to our arrival rooms on the same floor. The woman at check in wasn't that helpful and keep telling us that there was nothing she could do to fix the problem. We requested to speak to the manager, he was fantastic and after a short time we had rooms on the same floor and he even upgraded us to a junior suit. We understand that requests can't always be accommodated but we thought given our request was made months prior to our arrival they could have done better.Other than this little hiccup the rest of our stay was great. Breakfast was ok, enough to get you started for the day.We would stay again"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 22,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 10,
        "review_days": 0.041621029572836005,
        "helpful_class": 2,
        "review_text": "The Donatello is a great hotel at relatively reasonable rates. San Francisco is expensive so finding these rooms that could fit 3 guys comfortably was great. The rooms have a king sized bed and a pullout sofa bed. Really good location as well. The staff was friendly and helpful too. I would definitely recommend this place to anyone staying in SF for business or pleasure."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.16648411829134702,
        "helpful_class": 1,
        "review_text": "The only downside of this hotel is its distance from the Airport and downtown (Taking the bus took close to an hour.) Definitely a good stay if interested in a quiet location on the beach this is definitely the place to stay. The hotel is no more than a minute walk to the beach. They offer complimentary towels and beach chairs to all guests. Wifi is free, but open to the public, so it always runs slow. Lulu's in the restaurant next door, and they had wonderful food and live music. Would definitely stay here again on our next visit to Oahu."
    },
    {
        "user_review_posted": 236,
        "user_total_helpful_votes": 78,
        "expertise": 0.001494248359412,
        "user_cities_visited": 69,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "This is the second time we've stayed here in Las Vegas. It's a nice option, and just one block off the Las Vegas strip. Right next to PL. We did have connecting rooms, so the two kids had their room and space too. Which is nice for wife time together. Our side had a nice big bed, huge bath tube, and nice size shower. The living area offered nice sitting for watching TV. And the kitchen area is furnished with all the dishes, and cooking items you need for a stay like this. There are two pools too, but this trip we did not get a chance to swim. The weather was hot, wish we could have. Nice place for family and kids. Thx!!!!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.042716319824753005,
        "helpful_class": 0,
        "review_text": "This hotel was noted as a 4 star hotel in a third party rental reservation site. You truly get what you pay for. \"4 star hotel, Georgetown, Foggy Bottom, gym/spa, pool, restaurant, Internet.\" $122.00 per night, cost in this case is important to note because it was a blind purchase through Priceline.  unfortunately it was a bad first experience and will probably never do it again.1.) location, is more like GW,(3 star) -5 blocks from metro, shopping2.) gym/spa, nice and clean in lower level low ceilings!(3.5 star) -ceiling3.) pool, can't rate because it's outside and seasonal; wish third party rental sites would disclose this!4.) restaurant, not busy, not good, plenty of great restaurants close by!(2 star) -quality!5.) Room; most important of all. I can not stress enough, we had the smallest room we have ever stayed in, ever!  We were initially put in rm 442 which smelled like cat feces.  That is how I learned that this hotel was pet friendly and had not been disclosed on Priceline even though they list many other hotels as \"pet friendly.\" I would like to say that they did in fact move us to a different room but that was only after I stated I would be ill if we were made to stay in room 442, (severely allergic to cats). It was unfair that Priceline did not list this very important amenity, but I learned a lesson in looking for a cheap rate at a moment's notice.(2.5 stars)- size and cleanliness of rm 442 not acceptable, with or without a pet!6.)Front desk- eh, they grudgingly moved us to a different room after complaint. Put your guests in your best available rooms from the start. We checked in rather late and were only staying 1 night, again why not give your best room; just not acceptable or returnable! With so many hotel choices it seems it would be in staff's interest to keep guests coming back!(2.5 stars)My daughter is at school in DC, so we will continue to stay often!  Details are important and vary greatly in appreciation with each customer, but most important is room and the treatment from hotel staff. This hotel gets at best between 2.5 - 3.0 stars, a far cry from 4!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "This hotel is very convenient transportation, whether it is to the subway or empty iron is a good choice, the room is clean, friendly staff, breakfast was good, the only drawback is the room my friend lives in, air conditioning seems to fault"
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 59,
        "expertise": 0.002199656170249,
        "user_cities_visited": 27,
        "review_days": 0.12486308871851001,
        "helpful_class": 0,
        "review_text": "The Sheraton Princess Kauilani was the perfect place for the trip I wanted with my daughter before she leaves for college next week. We spent 17 Glorious days at the Sheraton Princess Kauilani and we took full advantage of the beautiful Island if Oahu. This being our first trip back in 8 yrs after an accident this trip was monumental for myself. The Island captured the hearts of both myself and my Daughter all over again as if it was our first visit.First let me recommend this Hotel for the kindness and sincerity of the staff, the amazing Ocean View, Clean, Comfortable beautiful rooms, the amazing Lanai that you can sit on morning or night after all your adventures just listening to the Ocean waves, in the evening you can listen to local music being played often by someone on a Saxophone. I never found this individual but the music was nearly nightly and it soothed the soul.Next the Ocean is across the street, you are so close yet you are not trampled by the tourists all running toward the beach. You can walk at your leisure to the beach. There are Hotels with drinks and Appetizers otherwise known as Hawaiian Pupu's right there and right at the edge of Waikiki behind the police Station that looks like a tourist center there is a small window beach cafe with the most amazing lunch items and snacks. Right along the main strip there is a small ice cream shop with the Famous Dole Pineapple Sorbet. The Waikiki Beach is second to none, beautiful and inviting, warm and wonderful.However that's not near all there is to do. We three times took our Rental Car and went around the coast roads taking pictures and absorbing all the beauty of each and every scenic outlook. I wouldn't miss one of them. Although classified as illegal my daughter did the Dead Mans Cat Walk hike with two warm local kids her age. This was well worth the effort the scenery is spectacular. We visited the ONLY Palace on US Soil, originally within the Hawaiian Monarchy, The Iolani Palace, as well as Queen Emmas Summer Palace. We located the Royal Burial Grounds and paid our respects to the former Kings, Queens, Princesses and Princes. Their History is not to be missed within a visit to Oahu. We of course went to Pearl Harbor, not once but twice because one day the boats weren't allowed to go to the Memorial. A trip to Hawaii isn't complete without paying your respects to the men that gave up their lives there so we may continue to visit this beautiful paradise.Moving toward the other shores on this beautiful Island we went to Kailua and Lanikai Beaches. These are more local beaches yet they are filled with beauty less tourists and they were simply amazing. We doing Teddy's Bigger Burgers in Kailua, and the Hawaiian hamburger, with fresh grilled pineapple this was delectable, with Sweet Potato fries and the Chocolate Peanut butter hand dipped Milk shake. After a long day of swimming it hit the spot. The next day we visited the Pali Look out, then the Valley of Temples, another must in my opinion. We were lucky to see the Waterfall in the distance across from the exit of the Pali Look out flowing quite magnificently even though it is far away and it was in the DRY season.The Valley of Temples was absolutely beautiful. There is a Buddhist Temple there along with Many other religious Shrines to many Faiths. This was a peaceful and amazing place to visit and I wouldn't have missed it for the world.The next day we set off on our adventure to explore the North Shore. We visited the Dole Plantation, then a quick first trip to the Historic town of Haliewa. Dole was wonderful yet busy. The pineapple fresh and the Sorbet were amazing. I've often told people until you have tasted Fresh pineapple in Hawaii you haven't tasted Pineapple really. Due to the fact that after being harvested if it is to leave the Islands it is injected with many preservatives, which dramatically change the taste of the Pineapple. After a wonderful visit to Dole and the gift shop where we bought lip balm in tropical flavors you can't find on the mainland we headed toward Haliewa. We quickly observed all the changes in the years we were absent, then made our way to the Coast Road. To visit Sharks Cove Tide Pools, and Turtle Bay. We stopped and took many pictures of Sharks Cove Tide Pools but this trip we didn't make it to swim in them because my back was still hurting. Next we went to Turtle Bay, to say I was blown away would be putting it mildly. We observed 20-30 Turtles coming in and out of the water eating the Algae on the Lava boulders in the water. You are so close to these Sea Turtles, but must remember never to touch them so that you never change their Natural Habitat. After all the Sea Turtle is the ONLY living Prehistoric thing we have left. In Hawaii they call the Sea Turtle the Honu. It's worth your time to look up the Honu and investigate the meaning behind it and how it applies to you. I guarantee you will be captivated with these beautiful creatures as I was... We spent a couple of hours just watching them and taking pictures we were so excited. Loving this so much we came back the next two full days after breakfast to swim with these beautiful Sea Turtles. At this point I must digress, for breakfast everyday we went to the most amazing, affordable restaurant for breakfast. Keoni's right on Kuhio Ave. The food was all fantastic but I fell in love with the Banana Pancakes with Coconut Syrup or the Macadamia Nut Pancakes with the coconut syrup. They also came Banana/Macadamia Nut that were great. On the third day to the North Shore my daughter did the most amazing adventure ever. she went on a free dive with Sharks with no cages. This was a private charter with no more than 6 people. They went to a secluded spot where the water was 650 feet deep, the boat Captain and Shark expert got in the water to make sure of the Sharks temperament .. And then for two full hours they free swam with Galapagos Sharks. They also saw 2 Baracuda that were very afraid of humans and swam away quickly. My daughter used her GoPro camera and filmed this adventure of swimming with the Sharks, a memory she will cherish for a lifetime. ( this was especially wonderful for her because she's starting College to be a Marine Biologist with Shark Studies as a Primary Interest for her.) again after a very long hot day we found. Teddy's Bigger Burgers and we're thrilled. The other day we found a host of Shrimp Trucks that make fresh Shrimp in many different ways and you sit at picnic benches enjoying the tropical environment while you eat outdoors. We enjoyed shopping at the stores especially the Red Dirt Shirt Store on the North Shore, as these shirts can't be found anywhere else in the world, they now have a whole new variety called Lava Rock Shirts that are amazing too.  We found the Haiku Stairs, deemed the Stairway to Heaven another illegal hike but we decided to save this until our next visit.Everyday after our adventures we swam in the beautiful waters of Waikiki Beach and sometimes even our swimming pool at the beautiful Sheraton Princess Kauilani that has converted their pool to a salt water pool at some point. Amazing in and of itself. Reconnecting with Hawaii in this amazing 17 day trip and spending it at the Sheraton Princess  Kauilani was incredible. I feel like I'm surely leaving things out here like the adventure we had in going to find the shop to purchase the Go Pro the several times I missed my exit and we laughed till we cried.Of course the day we spent at the Aloha Stadium Swap Meet where souvenir vendors are there to sell any thing and everything your looking for, there are over 400 of them. The night we drove to Ko Olina to have dinner but the restaurant was too busy so we took take out and sat at the Marriotts Ko Olina Beach Club Resort and ate a picnic on the beach watching the Sunset. The Afternoon Tradewinds Sail that leaves from the Sheraton Waikiki Beach, (coupon on Groupon), the sail was FANTASTIC!!!Like I said I know I'm forgetting things because our 17 days were packed and sitting here now, I've got tears in my eyes wishing I was back for another 2 weeks right now.  For anyone looking to go to Hawaii it's NEVER out of your reach, it's never some where you can only dream about there are ALWAYS ways to make this happen.  If you need tips contact me, this was my 8th trip and I plan on making #9 at Xmas. To get me for help thethirdeye08@gmailHawaii is amazing and somewhere everyone should aspire to expierence, the feeling you have after being there is incomparable."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
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        "review_days": 0.317634173055859,
        "helpful_class": 0,
        "review_text": "Hotels in San Francisco are expensive, especially when staying close to Union Square. The Chancellor, however, was by far the most reasonably priced. The location was great - a stonesthrow from Union Square. The hotel was well kept, with friendly staff and much appreciated free coffee and snacks.If I could, I would rate the stay at 4.5. The half mark lost is for the rooms which, whilst roomy by UK standards, were starting to show their age. That said, the rooms were well equipped with a good size fridge, comfortable bed and plenty of storage for valuables / belongings in the in-room safe. Beware - no aircon - less of an issue in January but I could imagine this being problematic in the Summer Months.Overall a great stay and I would happily return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.215772179627601,
        "helpful_class": 0,
        "review_text": "I stayed at the Trump just overnight with my mother as she was visiting from out of town. We were warmly greeted by the lobby ambassadors, and checked in by the excellent Front Desk staff. We were graciously upgraded to an ocean view studio with a pristine sunset view. The room was extremely spacious and immaculately clean. My mom was \"WOW'd\" by the service we received from every department we came into contact with. Although it was a short stay, she is already looking at returning to the Trump for a mini family getaway. 5 Star Service indeed, as every associate will go above and beyond to ensure you have a comfortable stay."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 9,
        "review_days": 0.065169769989047,
        "helpful_class": 1,
        "review_text": "This hotel is in an excellent downtown location, close to Union Square, shopping and within walking distance of Chinatown for example. Service at the hotel was good, very helpful front desk and good facilities and nice little touches. Standard room was small but pretty and fine for a city trip. You are warned that as an old building there will be noise (creaks and groans) from people moving about which is okay I guess, unless your upstairs neighbour likes to be up and about at 3 in the morning. We didn't complain or ask to be moved, just stuck with it as I would think it's just luck if you get a quiet room. What I am disappointed with is the post-visit service. Even though we pre-paid in full, my card was swiped for pre authorisation for a decent sum (although what for I don't know as there's not many paid for extras) and this was not cancelled off when we left. I've rang and emailed but no response which is pretty poor. So good hotel, watch out for noise and keep an eye on your available credit card balance."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 222,
        "review_days": 0.22836801752464403,
        "helpful_class": 0,
        "review_text": "Overall I enjoyed my stay and had a wonderful time. There were some great amenities included with this resort that I may have not gotten otherwise and therefore enjoyed greatly. First let me say how wonderful the staff was. I was greeted quickly and professionally by a bell hop who took my luggage from the taxi for me and waited while I checked in which also was pretty painless. The front desk was very professional and explained everything I needed to know and I didn't have a line at around 6pm. When my friend arrived around midnight there was apparently a bit of a wait. I don't even know if my husband ever actually checked in as I already had his key and told the front desk he would be arriving mid week. I split my week with my best friend and then had my husband come in on my birthday which was a Tues of the week and we all had dinner together at Pizza Rock downtown which was also excellent before my friend caught her flight home. From check in, I was guided to a room in tower 5, a bit far from the lobby where you would access the shuttles but where I think the majority of people stay since the fitness room and activity desk and spa is over in tower 5. It was a very nice room with everything working that I intended to use overlooking a very big ugly vacant lot. Luckily I wasn't there for the view. This part of the stay was going very well until they posted a sign on the elevator saying they were turning off the water at 11pm and should have it up by 6am. Well our hot water never came back and so after our Red Rock Canyon tour we still didn't have water and asked to be moved. We were then able to pack up and call for a bell hop when ready. They were friendly and quick about it and you could tell that was what they were going to be doing all day-moving folks whose water didn't come back. Luckily my husband didn't unpack much since it was his first morning in Vegas. He was much less grumpy once he got his first shower :) Ok so we switched from a Bora Bora room in tower 5 to the same kind of room in tower 1 much closer to the shuttle pick up which is nice. This room was closer to the main pool entrance which has a sand entrance-very cool for kids. I enjoyed the lazy river pool and getting actual sun in Feb (I'm from Ohio you never know what you'll get) I thoroughly enjoyed having the water heated and it was actual one of the reasons I picked this place! I got to spend two days one with my friend and one with my husband enjoying the sun on a lawn chair and in the water!! We didn't use the bbq pit but it was also over by tower 5. One tip, if you enter the pool or lazy river and then go to the hot tub, make sure you take your stuff especially your room key to get out!~ Once you leave the main pool you'll  need that since the hot tub is open 24 hr and the pools are not! The wiki shop was a nice convenience where we were able to get things on the days the grocery run doesn't go. I went once to the grocery and was very happy to learn it was a company under Kroger so I could use my Kroger credit card and get points! I bought mostly drinks because it is very dry and water on the strip will run you at least 3 dollars a bottle if not more where I was able to buy .50 waters!!!! I felt like I was robbing the Kroger lol I got Vodka to put in my flask since you can drink on the strip while walking it. I also got a gallon of milk for my instant oatmeals and carnation breakfasts as well as latte mixes--all of these are cheap and easy to pack people! Do it! We hate Dennys and didn't want to have to end up there lol The concierge was really helpful too! They gave us all kinds of show tickets to use. My friend and I saw Divas with just a small box office fee of 16 a person, my husband and I caught the MacKing Comedy Magic show before we had to board the plane home since it was the only afternoon show we could find and you just had to buy your cocktail to get in. I saw Ka which I highly recommend and V Variety show both of these were not through the concierge however. They did however get us a very nice vip card to go to dinner at Bootleggers which is an Italian restaurant past the outlets. The dinner card allowed us the choice of either a free app or bottle of wine with two dinners. It was delicious and the atmosphere was wonderful with a piano singer and very helpful staff. We chose the wine since we were going over to the Silverton nearby to try our luck. Check out was easy and they allowed us to get a pool key if we wanted it. We asked to hold onto the room key to use the shuttles before we had to go and that was nice. We were able to check out but still use stuff until we had to leave. We loved being able to leave our luggage in the bell hop holding area while we caught that last afternoon show. Ok now for the few cons- when we moved to the new room, we tried really hard to go to bed early since we were pick up number one for our grand canyon tour. The people right next to us decided to throw some kind of wild party because they had the music cranked and were yelling etc. We actually called security because of course it was the one night all week we need to be in bed. Sure enough they went right back to it. My husband was able to sleep with headphones but once they cranked it up again I ended up calling security at about 1am. I was able to get to sleep after the second time they came to talk to the loud party. So, do bring headphones, the walls aren't super thin or super thick I'd say normal which is what you should expect. I did hear a lot of banging over in the first room near the door but never really figured out what it was. Probably just people coming or going? Second con, really has nothing to do with the stay but if you are on a canyon tour and staying here, I recommend a tour that doesn't have a general sign in so that maybe you wouldn't have to get up so early. Our pick up was 5:50am for the 7:30 depart time which is pretty ridiculous if you ask me and this one didn't include breakfast!! I should have paid the extra 10 dollars for breakfast since they charge you an arm and a leg if you want to buy breakfast while you are waiting. We brought our own granola bars, fruit and waters. Again, tower 1 if you want to be closer to the lobby with a nice view of the strip or tower 5 if you want to be closer to the lazy river and everything else. The rooms were both great and I had no troubles when I went to use anything (jetted tub, washing machine, laundry machine etc.) Very friendly staff I chatted with a manager who was checking the sealant as I was walking by and he was the one who gave me advice on where to eat down town and it turned out to be a VERY nice time which was actually my birthday dinner! We got this week through our timeshare of Westgate and I really really enjoyed everything. The goal for my friend and I was to spend some time together without the kids and relax. Well I don't know if we relaxed that much because there was so much to see and do but we really enjoyed our stay. She was trying to finish up some loose ends at work and had a hard time finding a computer that wasn't using just WiFi since she works for the government and needed to send something but finally was able to get a hold of someone to allow her to use a jump drive and send her file to her own email to finish her work so even though it was a pain in the beginning she was able to get it done with the resort's help. Thanks!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 4,
        "review_days": 0.23274917853231103,
        "helpful_class": 0,
        "review_text": "After changing rooms because we didn't get the one requested, our stay was ok.  Very disappointed with the high rate of taxes charged. Molly was very accommodating in changing rooms for us.   I like to locating of the hotel but thought the rooms would have been  little nicer."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.466593647316538,
        "helpful_class": 0,
        "review_text": "The location is great. Just one station away from Burj Khalifa, and two stations away from World Trade Center. Very convenient for us, as we attend this Arabia Travel Market. The room was nice and clean, however I'm little pissed off regarding the elevator but over all I enjoyed staying here because of the  staffs are friendly and helpful like Abegail who always there for us when we need something. The front desk manager in the evening and the bell boys. Keep up the good work guys!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 30,
        "expertise": 0.006222145464837001,
        "user_cities_visited": 19,
        "review_days": 0.9961664841182911,
        "helpful_class": 1,
        "review_text": "This is a tough one to review. I thought it looked cheap for a five star when it was recommended then I quickly worked out why on arrival. My family and I used this hotel for two nights so we could show our children the main Bangkok tourist sights on the way down to the islands. We have now arranged to change hotel to an international 5 star brand on the way back before our long haul flight back to the UK. There was a complete lack of enthusiasm for going back for 2 more nights including New Year\u2019s Eve.This hotel was built in 1990 and I doubt anyone lifted a paint brush or has changed any of the drapes or carpets since. Our room was like a scene from a 1970s US cop show: \u201cWho loves you baby?\u201d Kojak might ask. Err..Not me.To be fair the breakfast was good and the pool scene acceptable once you made it clear you didn\u2019t want the frayed towels. The staff were friendly helpful and courteous and they deserve full credit for carrying on with a smile in some quite dreary surroundings.The property was clean and close to some nice local restaurants. However the pics on all the hotel web sites for this properly do not convey the over arching sense of tiredness of the decor. Photo shop does it again. If this aspect is unimportant to you then go for it. It\u2019s not terrible value but I felt it needs to be known just how dated the place is."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 40,
        "review_days": 0.009857612267250002,
        "helpful_class": 1,
        "review_text": "Probably the first thing i thought of when it came to the modern honolulu is that it is very cool + sophisticated. Probably best for families with older kids (18+) as its not really a family hotel. We were there over the new years holiday period so it was probably targeting the ages (18-35).The hotel is beautiful though the rooms are really spacious and the beds were extremely comfortable.The service by the pool is fantastic just get out there early to grab a chair! They walk around throughout the day and give you little samples of gelato or fruit which was a great touch. They also had free sunscreen and cucumber/lemon water.The hotel isnt that close to the beach and i just stuck to the pool most days however its probably just a 15 min walk. It is very close to the shopping centre though so if you are in waikiki for predominantly shopping this is a great spot."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47809419496166405,
        "helpful_class": 0,
        "review_text": "My only critique is for the valet parking service. The hotel guests depends on a valet parking service that depending on the day of the week you have to wait up to one hour to get your car back to you. The hotel doesn't have its own parking so if you don't opt for the valet you have to use the Miami Public Parking System which is very expensive and some times full. Be aware how and where you park on the street, and make sure you pay for the parking because the Parking Enforcement Officers are the top 1 @ssh0les and jerks in the United States. Remember you are on vacation-business trip and they are angry because they are at work in a prime location for $10 or $12 per hour. We never get or try the included \"continental breakfast\" because we read that it consist on a croissant and coffee. It's a better idea to have a 5 minutes walk and eat breakfast at Puerto Sagua Restaurant at 700 Collins Ave. or go to the Front Porch Caf\u00e9 on Ocean Drive. The hotel is pet friendly, well decorated, clean, close to restaurants, bars and main attractions. It's a small and independent hotel with a rich history and the personnel was very friendly, attentive and dedicated. We stayed for 3 nights and never heard loud noises overnight or disturbs. We also met the manager and she was very friendly and pet friendly as well. Property pictures makes honor to the reality!!! I strongly recommend the Impala Hotel and definitely we are looking forward to return to the Impala Hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.59090909090909,
        "helpful_class": 0,
        "review_text": "We stayed for a night at the H hotel it was an amazing experience. Every member of staff  displayed utmost professionalism from the moment we walked in. We would like to thank Catherine for her great attitude and utmost care to help us have a wonderful stay. Facilities are very good and the room was very comfortable and clean."
    },
    {
        "user_review_posted": 247,
        "user_total_helpful_votes": 246,
        "expertise": 0.004724910333021,
        "user_cities_visited": 135,
        "review_days": 0.075027382256297,
        "helpful_class": 0,
        "review_text": "The hotel is fine. The staff are very nice and helpful. Great location, within walking distance to great eateries and site seeing spots.La Quinta has kept up to upgrading the rooms and interior of the hotel but the exterior is starting to look dated. The other fact it is facing another run down hotel across the street.All in all we stayed two nights with no problems.Book early this hotel is usually sold out early.Dr. RicoCanada"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 16,
        "expertise": 0.003978001939638,
        "user_cities_visited": 13,
        "review_days": 0.22617743702081003,
        "helpful_class": 0,
        "review_text": "small room but worth every dollar,the only complaint was the valet parking took an hour we gave the 1/2 hr advance notice but took an hr not the hotels fault of course just give enough time if you are heading to the airport.clean great location and nice staff"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.7820372398685651,
        "helpful_class": 1,
        "review_text": "Hotel is fine but there's a union hotel strike across the street - while that's not their fault the megaphone yelling and drum banging does make staying here a noise hell - starts at 7 a.m and goes all day and HOTEL IS UNWILLING TO WORK WITH YOU ON CHANGES - my credit card company called to get them to waive their penalty and they won't let us move which is a lousy thing to do."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 56,
        "expertise": 0.002944432666713,
        "user_cities_visited": 133,
        "review_days": 0.10076670317634101,
        "helpful_class": 2,
        "review_text": "Have stayed for 2 nights at the hotelGot a nice specious room with a fire place on the 16th floorBed was very comfortable as well as the bathroom and the showerTeam members are friendly and very efficientThe concierge and the doormen are very friendlyWas very amazed to find the team members are very politely refusing to be tipped indicating it in a very positive manner that \"clients requests are part of the service and  role \" Very refreshing and a pioneer step .Location is very good within walking distance to restaurants shopping etc ,The free limo service ,up to 2 miles from the hotel ,is a good oneFor those who seek for a good.morning coffee ask to be guided by the concierge (worth a quick walk of 15 minutes from the hotel ) .Worth staying at the hotel !"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 101,
        "review_days": 0.10514786418400801,
        "helpful_class": 1,
        "review_text": "Stayed for 4 nights with my husband and two girls under 10. We were very close to the majority of the Smithsonian Institutions and the metro. Customer Service wasn't al that great when we checked in but overall the rooms were decent and clean."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 13,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.8313253012048191,
        "helpful_class": 1,
        "review_text": "We travelled here as a family of six with children aged between 3 and 11. We spent February half term here.We had a fantastic holiday. The staff really make this hotel. They were absolutely lovely.The rooms food and outside space are amazing. It is the little things that add up to make a positive experience and the staff are incredibly well trained.The lovely young manager in Beach Combers Asian restaurant deserves a special mention. She was so lovely with our kids and took time to chat to us about Dubai.There is building work being carried out at the far edge of the hotel. Our room partially overlooked the site as well as the stunning burj al Arab. We were not disturbed at all by the work and we would return to this hotel in a heartbeat!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 4,
        "review_days": 0.39485213581599105,
        "helpful_class": 1,
        "review_text": "This delightful hotel on Union Square offers rooms that have comfortable beds, excellent tub/ showers,  friendly, efficient desk staff, and an unbeatable convenient location. This is the city, though, and noise sensitive travelers should keep that in mind."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7031763417305581,
        "helpful_class": 1,
        "review_text": "I have a hard time believing that a Hilton hotel room is so small and set up so poorly definitely not happy with it.And there\u2019s two of us in the room and the bed is so small it\u2019s almost laughable thank God I\u2019m only doing this as a one night stay before getting on the plane for the money it should be a much nicer room ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
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        "review_days": 0.5268346111719601,
        "helpful_class": 1,
        "review_text": "My friend and I were so surprised when we got to the hotel. It wasn't big but the location and the atmosphere inside the hotel is super nice(Price is very reasonable as well!)! Iced welcome drink and cool towels are provided upon check-in, which is so nice to those who just had a long flight and tried to get used to the heat in Bangkok. The hotel is very central, big shopping centers and the BTS station are just few minute distance away. What's more, the reception had been extremely helpful during our stay. However, we would like to mention something that we observed in the hotel. Both of us know how hard it is to work in the service industry. Especially in hospitality, you have to face all kinds of customers and cope with so many tricky requests. My friend and I saw that the lady with the name tag indicating \"front office manager\", the name starts with A but I apologize I can not remember the full name, talked to Indian guests with a very impatient tone and even ROLLED HER EYES during their conversation... I would say this is not so professional and should be avoided especially when you are a manager! Anyway, the overall staying experience is wonderful. We will absolutely come back next time!"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 16,
        "expertise": 0.000724913656969,
        "user_cities_visited": 47,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "The State Plaza Hotel is in a quiet, convenient area of DC.  The staff was friendly and helpful and the room was large, updated, and well-equipped...  perfect for a family of 3-4.  Overall a great experience."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "Let's get 1 thing straight! If you want 5 star...goto a 5 star hotel!!!.. sux to be you paying HUNDREDS more per night for what?... in Hawaii most travelers are out all day there is so much to do and eat!... this hotel 100m from Waikiki Beach behind the Hyatt.There are regular accomm specials at the stay for as little as $165AU a night! the 3 times i have been here the rooms are clean the aircon is thankfully noisy and drowns out street noise because morning at Waikiki starts early and the noise is the same as when i stayed at the Hyatt my 1st time! Staff are super friendly i recommend booking a day before you arrive so you can go straight to your room as check in is in the arvo and aussie flights get in in the morn..and the wait is murder! but for the price of a night..meh! Rooms cleaned every day i gave up my 4/5 star life because of this hotel as i only want a good bed to sleep in after a day of wearing my feet off! end of the day you get what you pay for... in this hubub of Waikiki a good bed and clean room is all i want and with what i saved instead of going to the other hotels pays for exploring on the other isles!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.275465498357064,
        "helpful_class": 0,
        "review_text": "This hotel was simply fantastic. Right from the moment we arrived we had exceptional service. The room was stunning, spectacular views from the balcony. The room was serviced twice daily and the staff were always friendly and polite.We got engaged while we stayed here and they set up our room with beautiful tropical flowers and champagne and chocolate covered strawberries were waiting for us when we returned to our room.Nothing was too much to ask of this amazing place. Highly recommend!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 15,
        "expertise": 0.0015832326171570002,
        "user_cities_visited": 119,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "Close to Union Station, Capitol Hill and the National Mall with all museums, the Hyatt Regency is a perfect starting point for any tourists coming to D.C. Should you have access to the Regency Club, you will enjoy a nice breakfast and some evening hors d'hoeuvres that could easily substitute for a dinner. Good gym (a bit worn out, but spacious and with all necessary equipment) plus a decent pool, which can get quite crowded with families and kids. During summer weekend rates are competitive. Shelter next to the hotel could be a bit of a downside though."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 46,
        "review_days": 0.6007667031763411,
        "helpful_class": 1,
        "review_text": "The location is a good one, close to the National Mall and very close to the Federal SW Center metro station. As others have noted, food options are somewhat limited, however, you can find a Potbelly's, McDonalds, Starbucks and a pizza by the slice place all very close by.I choose this hotel based on the price because it was one of the most reasonable that I could find in the downtown area. I requested a crib since we were traveling with our 4 month old in addition to our 5 year old--this was all disclosed in the booking process. However, for some reason, they gave us literally what has to be their worst room in the whole hotel. The second floor houses both the pool and the gym and it is surrounded by rooms. Strange to me, normally, these things are located on the lobby floor, but I understand that there must be a reason. However, they placed us (a family with an infant) directly next to the elevator on the second floor, on the wing with the pool and gym. Heavy traffic with tons of noise from 8-10pm. Luckily, I brought one of our white noise machines and that drowned out most of the noise.The room itself smelled the second we entered. It was a musty, old smell. Not at all a clean smell. That bothered us every time we entered from outside it would hit us. Of course, you get used to it after a few minutes. The room just felt dates and old. Temperature control in the room was difficult as well. It was frigid outside and keeping the room at a comfortable warmth during our stay was a challenge. The key card system is a mess. Mine barely worked on my door the whole trip. The key card reader leading to the pool is hanging off the door and it can be difficult to get in that door.It was great having a kitchenette in the room. It was stocked with plates, silverware, paper towels. That was really nice.The main bed was comfortable, but it creaked a ton. The sofa and chair were comfortable as well. We didn't bother folding open the sofa bed since our older daughter was happy to sleep on the sofa as it was. The staff brought a Graco pack n' play for our 4 month old and it looked as though it had seen quite a bit of wear and tear. It did the job and we were confident in its safety, but it didn't have much by way of padding.The bathroom was clean, no real complaints there.My older daughter wanted to use the pool, so we ended up there twice on two different days. Both afternoons there was only a handful of people there. It's not a big pool at all, but it's heated and there's a hot tub as well. It's a small space, but nice as long as it's not too crowded.The quality of the food at breakfast was average. Not much variety. The breakfast serving area gets crowded fast and the food staff has a hard time keeping up at times. The seating area really fills up fast. I noticed that getting down there before 8am is your best bet for a quick trip to fill your plate and get a seat. Most days we just took our food back to the room. The housekeeping staff will grab your plates for you from your sink when they clean your room that day.All of the staff we came into contact with was very nice and helpful.Obviously, this hotel was meant to be for business travelers, but with the addition of the Bible Museum just around the corner and their pricing, more families are looking to stay there. That being the case, they are renovating. Nothing about the renovations really bothered us, we never even really noticed it.What bothered us was just the general condition of the room we stayed in and it's location."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 45,
        "expertise": 0.0009201834537690001,
        "user_cities_visited": 44,
        "review_days": 0.795180722891566,
        "helpful_class": 0,
        "review_text": "Well had sent an email to the hotel prior to visit and informing them how important this trip is. It was bringing a prestigious client for holidays.Commendable i should say. The general manager Mr Francis made sure all is well and met us personally twice. He also made sure the staff knew that the client was to be taken care of. Ms.Janya his assistant also made sure that the client did not pay anything even though he insisted.this is the kind of service expected for a hotel.My birthday falls after a couple days but Ms.Janya sent a cake in advance..so nice gesture.Job well done guys.Would recommend this hotel anytime."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 9,
        "expertise": 0.001174783054565,
        "user_cities_visited": 157,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "Four of us stayed for 2 nights before our cruise. 1 room was not ready til 4.45pm. Check in was 3pm. Rooms were OK. Bathroom was very old & rough. Bed was comfortable.The Staff were the highlight of this motel. All were very nice.You get what you pay for. It was cheap, it did us for 2 nights."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.9578313253012041,
        "helpful_class": 0,
        "review_text": "Our stay at Embassy Suites by Hilton Washington D.C. Georgetown was pleasant. The hotel staff were professional and provided assistance when asked. The restaurant had a reasonable array of selections, and the food was tasty. Since we were visiting the monuments, the hotel was very convenient and the monuments were easily walkable from the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.6330777656078861,
        "helpful_class": 0,
        "review_text": "Lovely historic hotel in Nob Hill, with sweeping views of the city and bay. Staff are very accommodating and helpful. We are Bay Area natives, in town to celebrate a milestone birthday. We partied in the Tonga Room, and slept great afterwards."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 19,
        "review_days": 0.6856516976998901,
        "helpful_class": 0,
        "review_text": "this hotel is very well located, rooms are lovely and clean , just had a re furb.porter lovely and informative.however if you want  special  attention.. this hotel is just far to big.you can not  form a relationship at font desk .. the place is massive and wold be ideal for a business meeting conference etc. or just a base."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 15,
        "review_days": 0.09638554216867401,
        "helpful_class": 0,
        "review_text": "I guess timing has a LOT to do with your Hotel Stay! School is out! My niece Birthday this weekend! Our townhouse was LOVELY..we didn't expect It SO it was extra Special!Pool Clean..Beach was Nice, Weather was Great, Restaurant was Good...Great Vacation. Definitely would come back AGAIN!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 3,
        "review_days": 0.185104052573932,
        "helpful_class": 1,
        "review_text": "a budget hotel with lots of amenities.  great pool that you can do laps in and a cool hot tub but water temps can be inconsistent and sometimes a little cold.  wifi works great.nice restaurant with some tasty stuff.  liked the free breakfast in the morn and the free newspaper. reat staff work here.  the security guy -- shawn -- is a great customer service representative for the place.  he seems to wear multiple hats and almost seems to live there.  but kequila of the front desk staff is great as well.  always is helpful and has a smile on here face. debbie and ramona in the bar are great and make you want to come back.  i know im missing some folks will definitely come back.note if you are a smoker -- rooms on floors 2 and 3 are smoking rooms"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "We stayed for one night when attending a concert at the Key Arena. The location was perfect-- pretty much across the street! The shuttle was great to get us around the city. The room was clean, cute and all we needed. Staff was friendly and we would absolutely stay there again -- in a heartbeat!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 40,
        "review_days": 0.44194961664841104,
        "helpful_class": 0,
        "review_text": "I had to change my room three times because it was impossible to sleep at the rooms due a noise that no one could explain or help. To add to that I had to switch rooms in the middle of night with no support or care from the staff.On my third room I was locked outside for 2 hours due a problem at the door.I don't recommend this experience to anyone, stay away from this hotel."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 16,
        "expertise": 0.002996800176541,
        "user_cities_visited": 22,
        "review_days": 0.7283680175246441,
        "helpful_class": 1,
        "review_text": "Had high hopes for this centrally-located upscale hotel. We checked in very late and it was disappointing from the get go. It\u2019s amazing how check in staff set the mood for your stay. Our request to have adjacent rooms was unavailable but instead of being apologetic or smiling, the checkin guy was churlish and short with us.Everything about this hotel is cheap and grabby, and they don\u2019t even try to hide it. In-room water is $7!!!! Who even charges for water anymore?! Internet connection is clearly advertised as basic good for browsing only. $25 to use the pool?!? Never have I ever seen a hotel that charges guests to use the pool. Parking is $58 a day. I get that San Francisco is expensive but that\u2019s extortion. Even the housekeeping staff are stingy and cheap. I opened the vanity kit and used some cotton, they didn\u2019t replace it (see pic). Also, housekeeping forgot a dirty pillowcase on top of my stuff.We are staying at 4 different places on this trip and this is by far the most expensive. It\u2019s so annoying we haven\u2019t even checked out yet and I need to vent. For this much money take your custom somewhere where you are made to feel welcome."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.605147864184008,
        "helpful_class": 1,
        "review_text": "I traveled with my family on September 7th and our experience was perfect. The situation and the commodity were fine but Will from the Reception made our short stay awesome! He was super professional and nice to us. Even, make us a huge favor we will never forget! Thank you so much and regards from Spain!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 10,
        "expertise": 0.001360844459156,
        "user_cities_visited": 23,
        "review_days": 0.39978094194961605,
        "helpful_class": 1,
        "review_text": "It was Christmas eve, concierge over the phone gave the wrong info the of closing time of the shops at the mall.Asked for amenities, e.g. slippers, it took a long time to deliver, like 30mins.No warmth from the hotel staff at all."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 29,
        "expertise": 0.0033236181418410003,
        "user_cities_visited": 261,
        "review_days": 0.5870755750273821,
        "helpful_class": 0,
        "review_text": "I had a very comfortable stay.  Large room, great location, friendly and helpful staff.  The room showed a few signs of needing maintenance but nothing major.  Lots of places to eat nearby.  My favourite restaurant (Daily Grill) only 4 minutes walk away too!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 57,
        "expertise": 0.009113979918349,
        "user_cities_visited": 22,
        "review_days": 0.48247535596933105,
        "helpful_class": 0,
        "review_text": "I stayed in 4 seasons and it was awesome! There was room service that had cupcakes, pies and other delicious stuff! The beds were a little squished but really relaxing! Service was fast and does anything you want. Taxi's are easy too get and also Uber's! The restaurant is 24 hours with breakfast, lunch and dinner and a bar!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9271631982475351,
        "helpful_class": 0,
        "review_text": "Great location, rooms are clean and comfortable, facilitities are very nice (pool and fitness). We had 2 queen beds, very convenient when traveling with kids. The view over Bangkok is amazing ! Most of the employees are very nice, smiling and helpful, unfortunately it was not the case with the team I checked out with. I had a small problem and they did not even try to help, not even looking at me waiting for me to leave. A sad conclusion, but overall we spent a total of 7 nights in there and it is a  nice hotel I would recommend !"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 101,
        "review_days": 0.49123767798466506,
        "helpful_class": 0,
        "review_text": "We stayed in this luxury hotel in Waikiki in early May. When we arrived, the staff was very warm and friendly and made us feel welcomed. Our room has ocean view (I think every room has). It's very clean and spacious. It has kitchen, washer and dryer. The location is very convenient, although it doesn't have beach front. It's just the walking distance. It's also close to many restaurants and stores. I will definitely stay here again."
    },
    {
        "user_review_posted": 172,
        "user_total_helpful_votes": 97,
        "expertise": 0.002627601620696,
        "user_cities_visited": 45,
        "review_days": 0.24753559693318702,
        "helpful_class": 0,
        "review_text": "Ive reviewed this several times.  Usually wonderful.  But last time we went in December (14) was not good.  Glad to see it back to its five star status.Newly freshened decor.  The downstairs lobby stunning with beautiful flower arrangements and full service dining and cocktails abounded in the many cozy seating areas.  Large modern fireplace too.  ( still a bit chilly at night).  The service was so good.  Even though we didnt complain for our suite not being ready until after 4:00pm, they upgraded us to their largest suite and gave us a $150 extras credit.  The only major complaint was the water pressure in the shower and there were no chargers in the rooms for phones or I Pads or available for purchase.   They sent someone to the room to get our phones to charge them which felt weird.  The parking/valet was about $50 per day ( without tips) which was a little annoying.  But regardless we are lifers here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.21467688937568402,
        "helpful_class": 0,
        "review_text": "My partner and I stayed in hotel fusion for two nights following the end of a tour which finished in San Fran. We found the hotel to be centrally located, right around the corner from union square and major shopping stores. The room was a good size for San Fransisco and was beautifully appointed. For check in we arrived 3 hours early and were greeted by three of the friendliest men, the bell boy and the two men on the front desk. We were swiftly checked in and shown to our room much earlier than the assigned check in time. All three men were eager to help with any advice they could offer and made our stay very enjoyable. The room was also quiet and the bed very comfortable, if not a little small. I would 100% recommend this hotel to anyone visiting San Fransisco."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "I primarily stayed at this location all four years while visiting my daughter at Columbia College. It is conveniently located in the south loop close to the dormitories and just a short cab/uber ride from the train station. The accommodations were always good and the staff friendly and delivered excellent customer service!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.673603504928806,
        "helpful_class": 1,
        "review_text": "This is my first time staying at this hotel and it will probably be my last. Have stayed from 13-16 May, yes, am writing the review on my last night at the hotel.Pros - good location, few minutes walk to Terminal 21 and Asoke BTS. Airport transfer is good, vehicle is nice with recliner chair and driver is friendly. Staff at sky lounge ( breakfast time ) is very personal and warm, always greeting us with a nice smile.Cons - could hear the noise from the traffic from early morning and late at night. It is almost 12 am now and I could still hear noise from the traffic.- Housekeeping needs to buck up. Room is not cleaned up properly. Mini bar is not replenished even though we are entitled to couple free items."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 3,
        "review_days": 0.6670317634173051,
        "helpful_class": 1,
        "review_text": "Stayed at the Four Queens for 7 days, the room was on the 18th floor and had a stunning view of the mountains/hills, great sized room with great facilities. The Casino was buzzing with people constantly and Magnolias was great for food - breakfast is just something else!!! Fremont is an absolute hive of entertainment with live music every night on the 3 stages along the street - we were lucky enough to see Zowie Bowie twice; he is just awesome. Bar staff are friendly and quick to serve AND remember your drinks. The whole experience was mind blowing and we would definitely go again.  The whole trip was based around seeing Elton John at Caesar\u2019s Palace and that was just off the charts amaze-balls ! Didn\u2019t think that much of \u2018The Strip\u2019 and would highly recommend Fremont Street; party every night and an awesome atmosphere"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 52,
        "expertise": 0.008595007362257,
        "user_cities_visited": 157,
        "review_days": 0.029025191675794003,
        "helpful_class": 2,
        "review_text": "Spent 3 nights in Chancellor Hotel last week - had reviewed a lot of hotels in SF on Tripadvisor and picked this hotel based on other good reviews, location and price. On arrival at SF airport, we got the BART into Union Square (Powell St exit) for $8.75 p.p. Hotel was only 5 mins walk which was easily manageable. Staff were friendly and helpful - rooms are small, and basic but clean. We were on a high floor and it was quiet at night - there is no AC in the room, however there is a ceiling fan - I did find the room a bit hot (and this was Feb time) so not sure how hot it would be in summer time!! After a long flight, it was perfect to stroll across the road to Macy's where Cheesecake factory was located - great reasonable priced food with great staff - I would well recommend this hotel and Sears next door do lovely breakfast/lunch and worth checking out - long lines of people waiting outside, which is usually a sign of a good place to dine and it was :)"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.7343921139101861,
        "helpful_class": 0,
        "review_text": "The Parc 55 did everything and more to make sure our 5-night stay was enjoyable and memorable. Jessica and Christina took time to ensure we had the room that was perfect for us,  checked with us daily, treated us to champagne and chocolate covered strawberries for our 27th anniversary,and more!!! Housekeeping adjusted to our cleaning and schedule needs, and the front-desk and concierge gave us all the information we needed to cost effectively travel around the city by public transportation for sites and activities. Overall an excellent experience!!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.806681270536692,
        "helpful_class": 0,
        "review_text": "Everything was great here at the arc. Will be traveling down frequently due to daughters sport events at GWU.  And I am so close!  Didn\u2019t feel like I was in some big unfriendly hotel. A warm welcome and a nice light chat with the lady at the deskEven loved the shampoo and conditioner!  No complaints at all"
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 51,
        "expertise": 0.002182255078647,
        "user_cities_visited": 265,
        "review_days": 0.18181818181818102,
        "helpful_class": 0,
        "review_text": "This is a small hotel located centrally on Collins, we stayed for 2 nights and slept well.  The hotel is slightly back from the road.  The staff are very nice and helped with bags etc.  We decided not to have breakfast as there many fancy places for breakfast near by.  The free water on day one isn't replenished, if you want more have to buy it (I always find this odd tbh as its not like the nightly rates go down).  The rooms are \"European rustic\" style as per the pictures but not too ratty.  For the price, definitely worthy of excellent rating."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 20,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 63,
        "review_days": 0.018072289156626002,
        "helpful_class": 1,
        "review_text": "We are very consistent visitors to the bay area.  One of our favorite destinations.  If we are there for a show, we'll try to stay close to the Mosconi center.  Union Square is busy, but it's convenient.  Stayed at the Cartwright because it was a crazy busy weekend in town and it was impossible to find a familiar place.  Price was reasonable.  Accommodations were pretty much as expected.  Staff was pleasant, though we didn't ask many questions.  When we are in town, we typically have a full agenda.  Room was small but clean, radiator was aggressive, slept with all the windows open, bath is tiny, tiny, shower was good, bed was comfortable.  In general, the hotel needs a complete overhaul.  But, again, it was fine for the price and the circumstance."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "The hotel is quite close to the center of San Francisco. It is comfortable and welcoming (a concert to welcome new-comers was offered in the evening). Just like anywhere in town, it was quite noisy (sirens but also people slamming their doors early in the morning) and the bathroom was a bit small. Otherwise, we enjoyed excellent and friendly services. The staff is ready to help."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.572289156626506,
        "helpful_class": 0,
        "review_text": "Where do I start!!?? From the moment myself and my daughter stepped in the door of this fabulous hotel we were made to feel like royalty. We had a long and uncomfortable journey from the airport and was immediately greeted with a warm reception from the lovely Whitney! Who informed us that she was so happy and excited (I think she truly was) to let us know that we had been randomly selected to have our room upgraded to the Penthouse suite. And let me tell you it was amazing! To top that off when I told her we were celebrating my daughters 18th birthday we were given a cupcake for her and a glass of champagne for me.Overall the location of the hotel could not have been better. Right in Times Square and waking distance to all the off broadway shows. The room was exceptionally clean and comfortable. Clean towels and lovely toiletries. The bed was so comfortable and was like heaven after a long day of site seeing. I would stay here again in a heartbeat.Special shout out to Whitney and Carmen at the front desk, so helpful and genuinely thoughtful. Best I\u2019ve come across in a long time.Stay here! You won\u2019t regret it!!"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 18,
        "expertise": 0.002130386440217,
        "user_cities_visited": 45,
        "review_days": 0.40690032858707503,
        "helpful_class": 1,
        "review_text": "You really can't fault this Hotel for anything!!!!! By far the best experience i had in Bangkok. I can't recommend this hotel enough! The service you receive from everyone at the hotel is second to none. The room views are out of this world, Pretty much looking over the hole of Bangkok. But what beats the room views is the pool views, Which i think is situated on the 25th floor. If you swim out to the edge of the pool it literally connects flush with the building making you feel like your hanging off the edge! The food has no fault and is delicious! ( I only wish i could find the rest of my pictures) I can recommend having dinner outside one of the balconies at night while looking at the lit up sky line. The Staff go the extra mile, I decided to stay an extra night and they said i couldn't have the same room but 5 minuets later (with out me even asking) they had moved things around and arranged for me to stay in the same room at a discounted price. Breakfast is amazing with more food than you could imagine! Id love to stay here again if i return."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.012595837897042002,
        "helpful_class": 0,
        "review_text": "As background and for comparison, the other hotels I have stayed at in LV are Treasure Island, Mirage, MGM Grand, Fitzpatrick's (now the D), Marriott Convention Center, and Flamingo.  Some of these go back 10 years or more, so the quality could have changed.  At the times I stayed, the first 5 would all have gotten at least 4 stars from me.  Flamingo would have been a 2.5.  The best hotels are mostly on the strip, but I prefer to stay off the strip now because of the traffic and crowds.  The nice thing about Las Vegas is that the hotels tend to be much nicer for the price than you find elsewhere.I give Boulder Station 3.5 stars, but that's not an option.  When I first arrived, I was pleasantly surprised by my room, which seemed a little better than Comfort Inn level, if that helps.  The room itself was very comfortable, dark at night, and nicely-appointed.  There was a guard in the elevator lobby who tests your room key before you can go upstairs.  This was wonderful for a single female traveler!  The bathroom was nice enough, nothing special.  The shower worked great, and water pressure was excellent.  The heat worked very well, and was quiet.  My only issue with the room was when I went to bed at night.  The mattress was as hard as a rock.  I prefer a firm mattress, but this was like sleeping on a board.  I was afraid it would bruise my hips when lying on my side.The staff at this hotel and casino was always very nice and helpful.  The price was great, except there's a $13/day \"resort fee\" you need to be aware of.  This doesn't get you anything extra, but I guess not adding it into the room fee makes the hotel price seem cheaper.As far as the casino goes, I won't ever go there again.  I was there 5 days, and the slot machines sucked my money away very quickly every time.  I understand that slot machines are for suckers, and don't have expectations of truly winning, but I should at least be able to get a little bit ahead every now and then.  It never did.  I had to go to Sam's Town and Arizona Charlie's for a little better experience.Will I stay here again?  Well, it's close to my sister's house and priced well, so maybe.  But not if I remember how little sleep I got on the rock-hard bed.  I'd probably opt for Sam's Town instead.  I wish I had thought of asking if they had a room with a softer bed.  Maybe I could have changed rooms and slept more comfortably."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.41182913472070104,
        "helpful_class": 0,
        "review_text": "We decided to stay at this hotel also for 2nd time during our visit at Honolulu, were satisfied again... really good location, basically right at the center of Waikiki, nice room & staff for reasonable price... would come back again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8828039430449071,
        "helpful_class": 0,
        "review_text": "The room was luxuriously appointed and immaculately clean. Every convenience you can imagine is available. Room service was phenomenal. The true star of The Watergate experience though is the service. Every single staff member I encountered treated me as though I was the most important person they\u2019d seen that day.  I remarked to a colleague that no one in my life acts as happy to see me ever as do the staff greeting me at the Watergate after a grueling day! If only all businesses stays could be this way!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "This hotel is really comfortable easy access to train and shopping. But when I made reservation I showed them the rate on days inn gave me with print out even on Wyndham app etc. then they tell me sorry that's not the rate we(days inn)show and its $45 more per night. This is unethical and wrong had I would have known this hotel could raise ur rate after u lock in a cheaper one with proof I have in hand I would have went to the other hotel three blocks away that was $180 a night and it was closer to office I was working in. Telling me to contact Wyndham rewards booking people does not help even after I did call them that they said hotel issue need to take up with them. I won't be back and the next business trip we had scheduled in October for 6 rooms our company has pulled abs went to another. Been Wyndham customer for 12 years."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "This is our go to hotel when my dad who is paralyzed. The staff are beyond helpful and they always remember my dad by name.  For the last few years he has called this his DC home.  They even have a device that allows  those able to transfer out of a wheel chair to enjoy the pool.  We've traveled many places and this hotel and its staff are by far  the best we've experienced as a family with disabilities. I also recommend to colleagues and business associates."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 54,
        "expertise": 0.0027392791522140004,
        "user_cities_visited": 259,
        "review_days": 0.001095290251916,
        "helpful_class": 0,
        "review_text": "As this is a hotel that caters almost exclusively to Emirates layover passengers, then I need to review the whole process. An hour to clear customs was hardly ideal, but then being told it would be at least 20 minutes until the bus arrived was a too much, so we caught a taxi. On a side note, I'd love to know what the driver was doing, as it's five minute journey at worst, and it was clear there hadn't been a collection in a while, so I can only imagine he was taking a nap. We got a taxi, which meant we were checking in and eating before the coach arrived. The mass guest arrival of course caused a huge queue and some guest we'd seen at the airport were still trying to check in as we returned from our dinner. So I would not look to use this service again on a short layover, anything less than 12 hours would be to short.The hotel itself is ordinary, as you'd expect from a \"free\" hotel. Staff are very nice, but no effort has been made on design or maintenance.I don't plan to return, despite it being free, which is pretty damning I think"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 37,
        "expertise": 0.0027409544125860004,
        "user_cities_visited": 64,
        "review_days": 0.077217962760131,
        "helpful_class": 1,
        "review_text": "We booked a Superior King room with a city view. We also requested a quiet room. After a difficult day of flight delays from Seattle we didn't know what to think as our taxi delivered us to the very busy Bush Street address. This was a first visit to San Francisco. The Chinatown gate is just a couple of doors up from the hotel! We needn't of worried as this relatively small Hotel is a gem, with location. Reception was welcoming and efficient at all times, providing good advice on nearby eating options and arranging taxis. We opted to take our luggage up to our room and were comfortably ensconced within 5 minutes of our arrival. We were on level 8 fronting Bush Street, so we were a little concerned about noise. We could hear the sirens but were otherwise undisturbed. The room was very clean and well equipped, with everything in good working a order. There was a fridge, coffee making machine (no jug) and a very well stocked minibar/snacks. We crossed the street on the advice of the doorman for dinner to Cafe de la Presse and had an excellent meal. The bed was incredibly comfortable and we slept for a refreshing 8 hours after the tiring previous day. The room was a good size and the fit out is good. While it is a somewhat aged building, it has been very well maintained with significant updates. The water pressure is low but there was always hot water and the over bath shower worked very well. While there was no work desk, there was plenty of bench space to work on and a suitable chair. The were two good-sized soft chairs. The bedside lights were good for reading in bed, with plenty of usable bedside table space. The room safe was of excellent size, as was the built-in robe. Lovely comfortable bathrobes were supplied and the climate control system worked very well. We were very comfortable throughout our 3 day stay. It was an excellent choice of base from which to explore central San Francisco."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.33789704271631904,
        "helpful_class": 1,
        "review_text": "My wife and I, were at San Remo hotel where we live a nice experience that start with a kind reception a very quite nights and finish we a pretty awesome support to recover my glasses that I lost in the hotel. I appreciate all the support that help to recover my glasses and let me continue to enjoy my holiday. Thanks a lot!P.D: in the picture is me after I recover my glasses :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.8559693318729461,
        "helpful_class": 0,
        "review_text": "Nice Hotel. Shuttle to and from the airport was prompt and very comfortable. Beds  comfortable. Loved having the fridge in the room. Walking distance to some really good restaurants. Would definitely stay here again. The price is probably the best in Las Vegas."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 17,
        "expertise": 0.0025520282751910002,
        "user_cities_visited": 37,
        "review_days": 0.502190580503833,
        "helpful_class": 0,
        "review_text": "I spent 5 nights here. The location is very good. You can just walk to everywhere. The room was not quite bad as other reviews mentioned.I was hesitating since some reviews were quite negative about the place. I gave it a try and it was a nice stay there.Room was quite small. But there is space for your luggage. You got windows with view of other room. Rooms of the other wing was so close. If privacy is your big thing, keep your curtain shut at all time.I had no problem or issue during my stay. It was quite nice compared with the price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46056955093099605,
        "helpful_class": 0,
        "review_text": "The Laylow is a brand-new property situated in an ideal location near the new International Market Place in Waikiki.It offers outstanding service, friendly staff, and the food is awesome at the Hideout restaurant! This is one of a few hotels in Waikiki That offers all king size beds. Rooms are spacious, nice size pool, and the overall atmosphere and ambiance is great. I highly recommend it!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 43,
        "expertise": 0.006623883710086,
        "user_cities_visited": 107,
        "review_days": 0.458378970427163,
        "helpful_class": 2,
        "review_text": "We stayed at Parc 55 as a family of four (two adults, a four year old and a one year old). We initially booked the Classic room with two double beds but opted to pay an additional US$21 a night to upgrade to a Skyline view room and breakfast to go.Firstly, the location is excellent and is mainly the reason I have given it four stars. It's close to public transportation, shops, restaurants and the hop-on and hop-off buses. Westfield Shopping center is just a few minutes walk away. We had no problems going anywhere with our two kids. We caught the BART from SFO to the hotel. Whilst I didn't find the BART very 'traveller' friendly (lifts were far away, no specific area for your luggage) we made it to our hotel with no issues. If you aren't really exposed to much homelessness (like us), be prepared for it when you get off the BART at Powell St.The room itself was average, nothing special. The furniture was starting to look a bit tired. The view was pretty spectacular and I highly recommend upgrading to a skyline view if given the opportunity.The breakfast to go was coffee and mainly pastries/scones. It was good enough.We upgraded to a full breakfast on our last morning for US$10 per adult. We thought what was on offer for that price was pretty good.We found the service to be fairly basic. Staff were courteous enough but didn't provide the warmth and friendliness that we have experienced at other hotels. We're not sure if this is just the hotel staff as in general, we found service staff (restaurants/tours) in San Francisco to be very ordinary.Overall, this hotel is much cheaper than others in downtown San Francisco. For the location and price, I would recommend Parc 55."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5930996714129241,
        "helpful_class": 1,
        "review_text": "We\u2019ve had a great experience both times we\u2019ve been here. This time we brought our dog with us and we had the opportunity to dine at Phlox Commons. It was great! We would stay here every time we\u2019re in San Francisco!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 64,
        "review_days": 0.8899233296823651,
        "helpful_class": 1,
        "review_text": "Really surprised to find a suite in this price range in downtown Seattle.  Staff were all extremely friendly and helpful.   Next time we\u2019ll spend the weekend and use the kitchenette etc.  Great variety of breakfast items."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.899233296823658,
        "helpful_class": 0,
        "review_text": "This is a very good hotel. The staff is excellent and very friendly. The breakfast buffet was marvellous! It was very conveniently located at walking distance of our congress, yet within a few minutes by boat, the center was in reach."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.418400876232201,
        "helpful_class": 0,
        "review_text": "This adorable place was an unexpected find. I was able to walk to a lot of destinations including many nearby restaurants.  If you are looking for a place to stay with coziness and charm, you have found it!"
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 52,
        "expertise": 0.002414211629703,
        "user_cities_visited": 189,
        "review_days": 0.345016429353778,
        "helpful_class": 1,
        "review_text": "Arrived at the hotel.  Valet unloaded the car. Took out bags into the hotel and we stood in a queue at check in, only to be told that we were at the wrong location.In fact the valet sign says Marriott Union Square!! This must happen all the time.Why did the valet not check before removing our suitcases and sending our car away to be parked!!!We had just got off of a 10 hour flight and were not amused!!!"
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 48,
        "expertise": 0.001530755758205,
        "user_cities_visited": 29,
        "review_days": 0.501095290251916,
        "helpful_class": 1,
        "review_text": "Stayed at The Watergate for a weekend due to its close proximity to Georgetown university. Booked a deluxe king with balcony. The room was well appointed with remote controlled lighting and air conditioning. Most impressive was the bathroom with dual vanity sinks, separate bathtub and shower allowing for us to get ready at the same time. If driving expect an additional $52 per night charge for valet parking.We were on the 4th floor and could only see the Potomac when standing on the balcony (not while seated). Room tip, if you would like a clear view of the Potomac river make sure to make your request when booking. The hotel building is curved allowing for views from certain angles only.The whiskey bar is located at the lobby and gives the hotel a glamorous appearance as you walk in due the whiskey bottle design of the wall.Ordered room service one night, the chicken was so tasteless, not worth the $28 I paid for it. My husband had the steak it was just okay. Room service charge is an additional $15. Given that breakfast at the kingbird restaurant was not good either, I highly recommend having meals outside the hotel."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 91,
        "expertise": 0.003942838459023,
        "user_cities_visited": 67,
        "review_days": 0.914567360350492,
        "helpful_class": 0,
        "review_text": "We have tried many Marriott properties in DC over the years.   This location very close to daughter's new apartment was the deciding factor.We requested early check-in and were upgraded to a suite which was great, although some of the furnishings were a bit tired and beaten up.  It was handy to have a fridge in the extremely hot DC weather and the bar was convenient extra work space.  Keurig machine and microwave also.The bathroom was large and clean and the walk-in shower was fantastic with great pressure.  Plenty of towels and Aveda toiletries.We did have lounge access and it relatively quiet and well-stocked with cold and hot items.  It was only open breakfast hours on the weekend.Close to Chinatown, Verizon Center, right across from Convention Center and lots of restaurants and bars and shopping.  It's about 15 minutes on foot to the White House and 20 down to the Mall.  Convenient to red line Metro.The hotel was very busy because of Otakon guests with interesting costumes!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 7,
        "expertise": 0.001249034536025,
        "user_cities_visited": 17,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "I came back to this resort after 23 years because I love the location. So the hotel has definitely changed, but for the better. I mean after 23 years I'm sure they've had a few upgrades. What I like the most is that it's not so overwhelming but yet has all of the amenities you would want. It's on the beach. No need to cross the street or shuttle over. Restaurants offer great food & drinks.  Plenty of shopping on site. Tour desk. Excellent check in with delicious juice and an infused cold towel. We had a family suite and it was huge. City view, which is lovely at night. And you cannot beat the location. Walk everywhere. Even Diamond Head! Will absolutely be back."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 30,
        "expertise": 0.008457139890050001,
        "user_cities_visited": 15,
        "review_days": 0.019715224534501002,
        "helpful_class": 0,
        "review_text": "At first glance the JW Marriott in downtown DC is not my kinda hotel.  It is the kind of hotel that is large, industrial and almost nice but too big to be special.But something is going on at this particular Marriott and you notice it from the moment you get in.The staff are all friendly, they catch your eye, they engage with you.  We were 'that family', two young kids, a nanny, adjacent rooms - you get the picture - the staff bent over backwards at every level to accommodate us.The restaurant staff were friendly, knew us by name, offered us help at every turn.  The front desk helped us sort through our logistical challenges with such grace and ease (thanks Matt).  The doormen, the cleaners - everyone - it was as if the whole staff was part of some kind of awesome service religion.We really appreciated it.  We also appreciate the leadership it takes to get such a big machine to run so well.Highly highly recommended ."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 6,
        "expertise": 0.001156158101022,
        "user_cities_visited": 11,
        "review_days": 0.46385542168674704,
        "helpful_class": 0,
        "review_text": "Nice downtown Seattle and with everything walking distant nearby from hotel. Very nice and clean rooms and staff was pleasant and very helpful. The bathroom was great had a jacuzzi tub and shower with a lighted mirror that I think should have more lights okay lighting 4/5"
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 63,
        "expertise": 0.001970334641635,
        "user_cities_visited": 62,
        "review_days": 0.9101861993428251,
        "helpful_class": 0,
        "review_text": "We stayed here for a 5 day break in Oahu. Ideal location. It is not on the sea front but one block away, about a 7 min walk. The hotel has lots of good restaurants near by. Also good shopping malls.Room was very well appointed , very comfortable bed and nice complimentary basket of goodies , including flip flops . We had one on the 15th  floor which we paid extra for. There is a counter for hot drinks and cold water on this floor but not sure this perk is worth the money. We had a side on sea view( all views are side on)  but the balconies are very small and felt precarious to see the sea so I would say don\u2019t bother troubling your self to pay for it.The hotel has a small pool which looks very smart but there is not much seating so hit and miss if you can get a sun bed. It gets sun in the pool area for about 3 hours each day otherwise it is in shade.  They gave complimentary shave ice and the odd drink during the day.We only had breakfast once ( expensive ) and we did not think the pool snacks were up to much - again expensive and a bit pretentious.We did like this hotel though and when looking at the options in Waikiki were happy with our choice. The staff were very friendly and obliging."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 14,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 12,
        "review_days": 0.357612267250821,
        "helpful_class": 2,
        "review_text": "This is a lot longer than my typical  review, but I urge anyone considering this hotel to make your way all the way through to the end.This was going to be a better-than-average review. But, unfortunately, I'm not able to totally give that review. And it's all because of a $20.94 charge.Here's my story . . . I found out only a week before our arrival that we'd be spending one night in Honolulu. Having never been there before, and only able to rely on TripAdvisor reviews, I chose the Park Shore Waikiki and booked it through the TripAdvisor site.And now, here's what would have made this a better-than-average review:Once we arrived and checked into the corner property, my husband and I were happy that the Park Shore was my choice. Waikiki Beach fronts one side of the hotel, while on the other side the entrance into Park Shore faces Diamondhead and Queen Kapi\u02bbolani Regional Park (which includes the Honolulu Zoo and the Waikiki Shell, an outdoor concert/gathering venue.)Our room, a representation of 1970's Hawaiian-style minimalist design, was clean and comfortable. Our favorite part was the lanai (balcony,) which overlooked the pool and had a panoramic view that spanned from Diamond Head across Waikiki Beach. The location, for us, was perfect! The view was breathtaking!It's a less congested part of Waikiki Beach. Everyone at the hotel was very nice. We enjoyed Tucker and Bevvy for smoothies and had an amazing lunch in Lulu's Waikiki, a Japanese restaurant. Both are located just off the hotel's lobby. Park Shore not only has a secure baggage check room, but also supplies a courtesy room set up like a living room with an attached bathroom (with shower.) This is an added plus for guests who have already checked out, providing them with an  opportunity to freshen up or relax before late flights or cruise embarkations. The courtesy room gave us the chance to check out, explore Waikiki and then freshen up and relax before our shuttle picked us up at 5pm to take us to the cruise port. Just to be clear. It is ONE room, open to any guest who requests its use. Chances are you won't be alone.So, those are all the reasons why this should have been a better-than-average review.Now here's my reason for my less-than-average review of our experience at the Park Shore Waikiki. And this didn't happen until I checked out. It was only then that I was informed that I owed (you guessed it . . .) $20.94 to pay for an activities fee. Let's backtrack. I had paid in full when I made my on-line booking and there was NO mention of an activities fee included on the reservation form. Instead, the fee was tacked on at the end of our stay as an extra added expense, after I had budgeted and already spent what I planned to spend on lodging. I was told by the girl who checked me out (I didn't get her name) that it is a (paraphrasing) 'DAILY charge that is mandatory for all guests. No ifs, ands or buts. And all the other hotels on the island charge the fee. Sorry, no waiver on the fee.' I was briskly handed a piece of paper and asked (told) to sign it as acknowledgement of the fee. I was not happy at that moment and vocalized that, asking if it was a standard charge, why wasn't I told about it up front. She didn't have an answer for that and I questioned her again, which set off all the other guests around me (who were also checking out) and then everyone was talking and agreeing with me about the fee. It felt like I was about to set off a revolt, so I told the other guests that I was begrudgingly going to sign the paper, let it go and get on with my afternoon in Waikiki. And I did just that, put it out of my mind and enjoyed the rest of our day, using the Park Shore as our base for exploring the area.If I was told that I was going to be  assessed this fee at check in, perhaps I wouldn't have felt so ripped off when I was told I had to pay it at check out and then asked to sign a paper agreeing to the fee. Also, when I reviewed my credit card purchases from my bank, I found that I had been charged the fee at 12:51am EST on the day I checked out. (That's 6:51pm the previous day, the day I checked in, Hawaiian time.) Since my card was charged the day before I was told about the fee and then signed the paper agreeing to the charge at checkout, I believe the hotel owes me a refund. Charging a fee before telling a person that they will be charged is deceptive, and I advise you to change the way you handle this fee with future customers. Please post a response with an email for Park Shore's manager so I can contact her or him about my situation.  Advising me of the fee and asking me to sign for it AFTER you had already charged my credit card for the fee, on the previous day, are, I believe, grounds for a refund.So, other travelers be forewarned! Park Shore is essentially a nice, moderately-priced (by Waikiki pricing) place to stay. But you seriously will need to budget for that activities fee, and it will most definitely be charged to your account once you check in. And remember, it is a DAILY fee, so it will add up quickly if you stay for multiple days or weeks."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 32,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 10,
        "review_days": 0.7612267250821461,
        "helpful_class": 0,
        "review_text": "Took my staff(9) to a conference in Hawaii for 2 weeks. I had stayed in this Hotel before. Everyone loved it! The central location is ideal. Walked everywhere. The breakfast buffet was extensive and always being refreshed. The rooms are clean and all the staff are so friendly. The highlight of the trip without a doubt was the band at Happy Hour. They played a wide selection of music. Being there for two weeks, we even got to know them a little and requested songs that they learned and played the following night. It was an amazing time."
    },
    {
        "user_review_posted": 178,
        "user_total_helpful_votes": 171,
        "expertise": 0.0045536426041430005,
        "user_cities_visited": 237,
        "review_days": 0.036692223439211004,
        "helpful_class": 1,
        "review_text": "This hotel is just a block from the main area of Fisherman's Wharf, but far enough away to be out of the noise.  We had a 3rd floor room overlooking the city, and it was nice to enjoy the view from our bay window.The staff was nice and helpful, and although on-site parking was expensive, this is true all over SF.  The valet had the car before we could get downstairs and were courteous and always prompt!The breakfast was hearty and always well stocked, with plenty of seating and several TV's to catch up on the morning news.  It was also a nice gathering place at night to sit with some take-out food.I would definitely stay here again.  Good all around!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 12,
        "expertise": 0.001831623082864,
        "user_cities_visited": 18,
        "review_days": 0.328039430449069,
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        "review_text": "My husband and I went to Vegas for his birthday, and we decided to stay downtown since we had never been.  The El Cortez definitely isn't full of glitz and glam, but we go to Vegas to sight see, not stay in the room all the time.  However, the time we did spend in the room was pleasant, clean, and not as loud as you would think with it being so close to the Fremont Experience.  It is literally steps away from the Fremont Experience, and only moments away from the Deuce stop that can transport you to the Strip.  The hotel staff was very nice, and the casino itself was nice as well."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 11,
        "expertise": 0.0016123693286770001,
        "user_cities_visited": 126,
        "review_days": 0.224534501642935,
        "helpful_class": 1,
        "review_text": "I've stayed here many times over the years. I've loved every room, every bed, every person, and every visit to Tulio's restaurant downstairs.The rooms are elegant, spacious, the location of the hotel is second to none. The staff is very attentive, the food (in room service) is GREAT!They were SO sweet to my dog. Gave him treats, took his picture, welcomed him, and even put him on Instagram."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.8422782037239861,
        "helpful_class": 1,
        "review_text": "The view from all three windows of our 2 bedroom suite faced a cement wall. You couldn't tell if the sun was shining. The hotel reception didn't care - of course, what could they do? The location is great if you don't mind a room with no view. We felt rather clautrophobic when in the room."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 102,
        "review_days": 0.256845564074479,
        "helpful_class": 1,
        "review_text": "This is a good city hotel in a great location, within easy reach of nightlife and within walking distance to the Asok sky train terminal..The hotel is airy and clean. The breakfast is good and the pool on 4th floor is open late into the evening with drinks service. It is very useful to relax by after a days city trawling before going out at night...Take advantage of the happy hour as the drinks are not that cheap.All in all a pleasant stay.."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 36,
        "expertise": 0.00270863809961,
        "user_cities_visited": 19,
        "review_days": 0.38554216867469804,
        "helpful_class": 1,
        "review_text": "If your goal is to save as much money on travel expenses as possible, this place will do. No frills hotel, but we got it for $40 booking online, and all I wanted was a clean bed out of the deal.The downside was our thermostat did not work, and my husband and I were freezing, and that's saying a lot coming from Oregon people. We could have used another blanket and wished there was one already in the room. It was late, and we were tired, so we never called the front desk for help.If you're all about necessity rather than pampering, you can have a splendid time here."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 10,
        "review_days": 0.282584884994523,
        "helpful_class": 0,
        "review_text": "My husband and I just enjoyed a long weekend stay at the Hotel Vintage. Great boutique hotel, rooms were beautiful (and clean!), decor was awesome and bed was super comfy. Really enjoyed the nightly wine tasting hour, learning about local wineries, and on some evenings live music. Definitely recommend. When in Seattle, I will always try to book at Hotel Vintage!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 3,
        "review_days": 0.9912376779846651,
        "helpful_class": 1,
        "review_text": "This review is of a Junior Suite with Ocean Views room. We stayed 7 days.Let me start by saying this is not a luxury hotel. There are plenty of those along the beach. That being said, it fits the bill in every way possible. My wife and I have traveled all over the world, generally staying in boutique hotels that are highly rated on Tripadvisoir. We believe it is better to spend our money enjoying the country we are in rather then the place we sleep for a few hours. This hotel checked all the boxes and was exactly as reviewed by others.The room is on par with a Holiday Inn or Hilton Garden. Comfortable and clean,. The bed was very comfortable with great pillows. The bathroom was big with a huge shower and real nice towels. That is one of the things that make a hotel for me,  The only thing that surprised me was that there was no dresser. There was plenty of room for one. They did have pull out drawers under the bed and a huge walk-in closet. Other than that, I loved everything. about the room. Laying on the bed, I had a good view of Diamond Head and out another window a view to the beach. The Junior suites are very bright and sunny!  I highly recommend the upgrade.  One thing I did see commented on by other reviewers was the street noise. Yes, you can hear it but it was always quite by 10-11pm.  There was zero noise from other guests in the hallways, something that always annoys me.The staff is outstanding in every way, friendly and always willing to help with any request. The free breakfast was OK. Not a lot of hot options. I am a little spoiled having experienced the breakfast spreads in Asia and many places in Europe. But, it really wasn't an issue since we wanted to be hungry for lunch at the incredible number of outstanding restaurants in easy walking distance.  Try the Korean BBQ right across the street, it was great!Speaking of walking distance, that is the number one asset of The Vive.  It sits smack in the middle of all the action but just far enough away to get away from the throngs and steps from the bus system which we took everywhere around the city. You really don't need a car although we rented one for a day to circle the island.  You can get cars thru the hotel or an Enterprise location a couple blocks away at the Hilton.I stayed here on a recommendation from my brother who stayed last year. I would not hesitate to recommend it to others. It's an outstanding value in every way!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.9085432639649501,
        "helpful_class": 0,
        "review_text": "I stayed at the Congress from July 11-14th and I have to say that I would not stay here again. My room was cleaned everyday between 5-5:30, even though I called and complained about the late cleaning. I attended the Taste of Chicago, so I was out all day in the heat and just wanted to return to a clean room to take a shower and get ready to go out for the evening and to my disappointment my room was never cleaned and I had to call everyday. Security was disappointing as the side door to the hotel did not lock and people came in and out of the hotel at all hours. A member of my group had her room broken into during our stay. The section the I stayed in had 1 elevator that was small and always had a wait to get on. The stairs I did not want to take as the lighting was poor and decrepit stairway leading to the floor. I called the front desk and was passed around to multiple people and never had my issues addressed. Multiple hotels in the area. pick another hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.6796276013143481,
        "helpful_class": 0,
        "review_text": "Five stars hotel could make a better effort to cope with its guests especially when technical error happens from hotel\u2019s side. Guests of such hotels should be treated with better level of trust, carefulness and professionalism."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.594742606790799,
        "helpful_class": 0,
        "review_text": "For our last night in Dubai and our flight leaving early in the morning we've decided to stay in the Millenium Airport Hotel in Dubai. We were very enthousiastic about de spacious room, which was the Kingsize Deluxe room, and al the facilitair that the Hotel had to offer. Near the airport with big Pool and lots of restaurants in de garden art poolside. We would certainly recomand this hotel to others. Goid quality vs price."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 70,
        "expertise": 0.002745487470062,
        "user_cities_visited": 69,
        "review_days": 0.31653888280394304,
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        "review_text": "I last stayed here in November 2016. What a difference - and not in a good way - this time. First of all, I asked the hotel to set up a car service from the airport. After an initial delay in responding they completely dropped the ball. When I complained, they placed the blame on the car company. The bathtub had hairs in it - a total pet peeve of mine. The minibar was not refilled one day and only partially refilled the second day. Then no mention was made of it being a return visit - no welcome back. Meanwhile I saw another return visitor getting a minibar comp. We asked in advance to be placed on the same floor as my husband and were placed 11 floors down with no acknowledgment of the request. Room service rang and rang and when I finally got through I was told they were not sure if they would make coffee at 1030 at night. Are you kidding???? Between my husband and myself we gave the hotel 10 additional nights of business based upon the November trip. We will not be returning."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 6,
        "expertise": 0.000600135097676,
        "user_cities_visited": 16,
        "review_days": 0.47371303395399705,
        "helpful_class": 0,
        "review_text": "Hotel staff were very friendly and accommodating.  My reservation was done via Hilton worldwide but was not available upon checked in, the front desk clerk quickly found an available room for me and my husband.  Everyone was helpful and friendly from the front desk, housekeeping, maintenance and concierge; they made sure our stay was comfortable and enjoyable.  Hotel is located right across from the International Market, minutes away from the beach and all other major hotels and shopping areas in Waikiki are within walking distance like the Kings Village, Ala Moana Shopping Center and several ABC Stores."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.773822562979189,
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        "review_text": "We stayed for 8 days in Avani in Hua Hin which was also great and would recommend. Then we had two days left to go in Bangkok at the Avani Atrium where the staff and service were amazing. We went with two other couples and they thought the same. They made us feel very special."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7245345016429351,
        "helpful_class": 1,
        "review_text": "Staff is nice and welcoming, we especially received great service from Dennis( lobby). Hotel is nice and close to the beach. The room was clean and not much noise. There are many places to eat and shop near Waikiki Resort Hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.912924424972617,
        "helpful_class": 0,
        "review_text": "The room was clean and comfortable, but it seems like they need more people to do valet parking, we spend more than 30 minutes each day to wait for someone to get our car. I tried to call ahead before I leave my room, but no one answered the phone, so we have to go down to the valet post, there is always many groups of people waiting for their cars.  I would not stay here if you plan to have a rental car. And they charge $39 per night for these kind of valet parking. No self serve parking here."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 18,
        "expertise": 0.017367317665232,
        "user_cities_visited": 4,
        "review_days": 0.35596933187294605,
        "helpful_class": 2,
        "review_text": "Very pleased with the Luana Waikiki ... chose the hotel for its proximity to the park , a short stroll to the beach, partialOcean view was fabulous from our 12 th floor, staff great, James the bellman, our sweet Gloria in housekeeping... I recommend it highly... would stay again... Mahalo!"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 19,
        "expertise": 0.001811394313876,
        "user_cities_visited": 145,
        "review_days": 0.7108433734939751,
        "helpful_class": 2,
        "review_text": "My Husband and I recently spent a week at Waikiki Sand Villa hotel it was a great location within a 5 minute walk to the main beach area and easy access to bus services. It is a mid range cost Hotel. There is an ABC shop located within an easy walk that has various food options, juice & soda drinks, alcohol and souvenirs.  There is also a Food Pantry shop just around the corner that is more like Australian grocery store.  There is a bus stop located on Kuhio Avenue if you walk in either direction where most buses stop - Pink Line buses take you most places for $2USD one way and there are more bus options for further afield. Daily room service was excellent - just note if you are a Tea drinker there are no facilities in the room to boil water the room is supplied with a coffee machine and ground Kona coffee. We went off to Walmart and purchased an electric jug and teabags. There is a great pool area, heated foot spa and limited gym. The bar area is always lively during their daily two happy hours where drinks are cheaper.  Food was ok - but there were so many more options close by that we tended to eat out and the area was really safe to walk around at night the streets really come alive after 6pm with 100s of people out and about, buskers and markets.  I thought the $19USD breakfast was average with mostly fried food and very little fresh fruit and few options. We tended to buy muffins at the ABC shop and have them in our room before we ventured out. Easy walking distance to the Zoo, International Market Place and Royal Hawaiian Center."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 75,
        "expertise": 0.006632584255887,
        "user_cities_visited": 35,
        "review_days": 0.1013143483023,
        "helpful_class": 2,
        "review_text": "Hotels in Waikiki can be pretty hit-and-miss (read some of my previous reviews if you want some evidence). You can stay in Waikiki on a budget but you'll regret it and you'll spend your time questioning your life choices. Or you can spend Russian oligarch money and do it in style, but you'll either need to sell a kidney on your return to the credit card bill - or actually be a Russian oligarch.The Modern just gets it right. You won't stay anywhere this good for this money anywhere else in the state.The tone was set following our brutal 20 hour journey from Scotland. We were exhausted, hungry, grumpy and probably smelled pretty ripe, but the welcome we received was warm and genuine and we were greeted with some delicious homemade chilled lemonades while the swift check-in process was conducted. A small gesture, but indicative of the classy way the Modern operates.The room on the fourth floor was spacious, clean and (obviously) modern. We'd asked for a fridge in the room in advance and were pleased to find it had been arranged. The king sized double bed was wonderfully comfortable and the air conditioning thankfully mostly silent. Which was a relief to two jetlagged travellers.Exhaustion wasn't going to deter two Scots from hitting the bar, though. Oh no. Despite our dishevelled condition, we quickly made our way downstairs to the bar The Study, which was almost entirely pitch dark, but chilled and relaxing. The bar staff were, again, welcoming, polite and seemingly unconcerned with us looking and smelling like hobos. Cocktails are excellent and reasonably priced. So all bases covered.One of the real draws for The Modern is the pool area. We tended to split our time between the adults-only sunrise pool deck on the first floor and the main pool area on the ground, but both are pretty, chilled and impeccably tidy. Free towels, lounger covers and sunscreen are nice touches and once again demonstrate The Modern's attention to detail.However, the biggest plus point for The Modern is the staff, who are genuinely fantastic. To a man / woman, they are unflinchingly helpful, incredibly polite, delightfully cheerful and annoyingly handsome. Whether we were looking for North Shore sightseeing advice, enquiring about good local breakfast options, requesting more poolside cocktails, or making ridiculous demands on their patience when it came to storing luggage, they were unfailing in accommodating our every caprice and whim. Whatever they're being paid, it's not enough.Free tea and coffee every morning in The Study was a nice touch - it's all these small points which combined make The Modern a class act.Any quibbles were minor indeed and very swiftly dealt with. We had a problem with the handle for turning the shower on, which was handled by maintenance on the first day. Is there any room for improvement? Not really. The bathroom lacks a little in privacy as it's shielded by a sliding door and there are open wooden blinds straight into the bedroom. Not sure my wife needed to hear me about my ablutions of a morning, but she at least put up with the situation with good grace. Which is one of the many reasons I married her. But I digress. While the rest of the complimentary toiletries were of a very high standard, the toilet paper was a little flimsy. An extra ply or two and I'd be giving this place six stars out of five.There's a nightclub in the basement (we never went - I'm 43 years old and left my raving trousers at home, sadly), which operates from Thursday through to Sunday (I think). We couldn't hear it on the fourth floor, but if you're on any below that you might be aware. Probably worth a consideration.Never went to the restaurant either, but the food by the pool is of a very high standard and reasonably priced.Genuinely, this place is terrific. You're not on the beach and it's a short 10 minute walk to the centre of the resort, but we wouldn't even consider staying anywhere else on our next visit. Neither should you."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 9,
        "expertise": 0.000839533890783,
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        "review_days": 0.38937568455640703,
        "helpful_class": 1,
        "review_text": "My wife and I stayed at this Hampton Inn for three nights in December.  The motel is located in north Seattle and is in a quiet neighborhood.  It is within walking distance to the Space Needle and Monorail.  One evening we took the Monorail downtown, then walked to wharf for a seafood dinner. The Monorail cost $4.50 per person for a round trip ticket. The staff was extremely friendly and professional and they were responsive to all our needs.  The price of our room was a bargain compared to nearby competitors, and it included breakfast each morning.  Our room was neat and clean and the only negative thing was the size of the pillows on the bed.  They were square and approximately 18\" X 18\".  The pillows were fine, but I'm just not used to having six pillows to fumble around with. There is a parking garage beneath the motel but the parking spaces are extremely small and caution must be used. If driving access to I-5 within three miles of the motel."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 17,
        "expertise": 0.0026407738423620004,
        "user_cities_visited": 11,
        "review_days": 0.5240963855421681,
        "helpful_class": 2,
        "review_text": "Hotel is still trying to look elegant but its all but impossible to upgrade a dated hotel. Room decor and amenities are below even Best Western standards...speaking of which, at least BW has a fairly okay complimentary buffet breakfast. Ritz has an expensive rudimentary breakfast.Staff does try its best to make the stay comfortable but what can they do when the rooms have no built in fridge or microwave? Just offer to squeeze in one in a corner of the small room, I guess!! oh well."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.7382256297918941,
        "helpful_class": 2,
        "review_text": "Only stayed 1 night at Red Rock Resort the hotel was nice and the pool area very nice.To my surprise I woke up the next morning and No COFFEE in my room. I had to go in search of a open restaurant and buy a cup.After paying over 150.00 a night the least they could do is give me my morning cup a coffee. Not Happy!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.066265060240963,
        "helpful_class": 1,
        "review_text": "After a twenty years break returned to the hotel and were again very pleased with everything: very kind and helpful hosts, suitable rooms, and great location. The labrador retriever in the entrance area was the nice add-on. Always worth to stay at the Cornell!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.19989047097480803,
        "helpful_class": 0,
        "review_text": "We booked a private room for me and my frd,there is a shared toilet and shower room,which are extremely narrow,especially the sink in the bathroom, it's basically impossible to get water with the kettle  from the faucet due to the small sink,besides,the most awful part is the immovable showerheads and the small shower room,the shower all covered my head and face,I have to step out of the curtain to leave out of the whole shower that I get nowhere to run, except for the that, I still give it 3 stars because of the great location and helpful staffs,the BALT station is within 5 minutes walk,shopping places are all around,"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 7,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 8,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "The hotel was great .clean comfortable beds, The pool and sunning area were great and all the staff was really friendly  and helpful  especially Michael in parking in the eveningHowever two major things that I did not like number one there\u2019s not enough parking spots for the number of guests .we had a great spot when we first arrived but after we took our car out the next morning we could not find a place to park when we came back even though you\u2019re paying $25 a night for parkingSecondly , half of the rooms in the hotel do not have windows you can look out .I cannot stand this .and was not aware of it when I booked a room I\u2019ve never seen this in a hotel in my life where the windows are covered halfway up and you can only look out the very top half .you can see the sky and maybe the tops of some of the upper buildingsThis alone would make me question whether I would stay there again because unless I could get a room guaranteed with windows I would not"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
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        "review_days": 0.121029572836801,
        "helpful_class": 1,
        "review_text": "The hotel itself was very clean and pleasantly decorated. It was really cute to just hang out on the hammocks or chairs. On the other hand, the beds were very hard and uncomfortable and the bathroom small. For the price, I thought there could have been better beds.However! Tiffany was the highlight of our trip. She made sure we knew just where to go and what to do. She was very friendly, knowledgeable and enjoyable to speak with. She really was the best part!"
    },
    {
        "user_review_posted": 20,
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        "expertise": 0.0035308396778100004,
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        "review_days": 0.30777656078860904,
        "helpful_class": 1,
        "review_text": "I think this may be the fourth or fifth time at the Silver Sevens. We had always stayed on the strip, queued every morning to get the perfect spot around the pool bought two large coffees with not a lot of change left from 20 bucks. None of that at the Silver Sevens, many times my husband and I were the only people around the pool armed with two free coffees supplied each day by way of a voucher. Towels supplied each day with lots of sun loungers freely available. The hotel itself is very clean the rooms are nice with two queen beds the only let down are the bathrooms which are a little dated but clean and adequate. My husband visited the Aria and stayed for a drink at the bar. A bottle of bud was 9 bucks at the Aria compared with 2 bucks at the silver sevens. We ate in the silver spoon restaurant where the food was lovely and also the breakfast buffet which had plenty of choice and was great value. My overall impression is it's great it's a mile from the strip I didn't mind the walk but buses and taxis are available. Give it a try I'm sure you won't be disappointed. I don't see the point of paying the prices on the strip when this little beauty is only a mile away ."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 166,
        "expertise": 0.005903946009772,
        "user_cities_visited": 61,
        "review_days": 0.13636363636363602,
        "helpful_class": 1,
        "review_text": "It's fascinating when these hotels claim they offer such a rich experience because they have a lovely lobby (which this one does). And all the staff, restaurant excluded, are terrific. The rooms however tell a different story. The mattresses are literally collapsing, the sofa of the sofa bed is like sitting on a metal beam and then there's the lighting. Someone didn't have the foresight to at least purchase soft white bulbs or use neutral shades so your room looks like a hospital or biology experiment. I'm all about greening things but there are ways to do it with a little more panache. The ambiance is pretty awful. And Gilchrist and Soames in the room isn't anything to get excited about. Nice little gym though and a decent location."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.661555312157721,
        "helpful_class": 1,
        "review_text": "This is a beautifully decorated \"boutique-feel\" hotel which is located 5 minutes walk from all the best restaurants and bars in Sakhumvit! Marcos restaurant at the hotel had amazing ribs and chicken wings - which was a great alternative when I missed home food. A couple of things though... the breakfast provided by the hotel was below par and lacked in options. Also... After paying for our lunch yesterday at Marcos, your staff put the payment through 5 times. I'm still waiting for the bank to get back to us as the payments are still pending. Reserved from the banks aide though - meaning I don't have access to those funds."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.080503833515881,
        "helpful_class": 1,
        "review_text": "I selected the Marriott Stanton South Beach sight unseen because we normally go with Marriott hotels (we're friends and family of an employee) and it seemed to have great reviews - not to mention its one of the few South Beach hotels with it's own beachfront access (you don't even have to cross a street).I don't think we could have picked better if we tried.The Stanton is in a great location, a couple of blocks away from the hustle and bustle of Ocean Drive, but still within a two-to-three minute walk of the action. It has a remarkable design aesthetic and is in much better shape than your average South Beach hotel. Despite being within the Art Deco period, the rooms are spacious, with nice ceilings, comfortable amenities, big beds, big bathrooms and plenty of room to spread out. We stayed in one of the ocean front rooms and it was definitely worth the upgrade. You look out directly over the ocean, to an indescribably beautiful view you can't get anywhere else on South Beach.What really sets this hotel apart, though, is the SERVICE. I don't think I've ever stayed at a hotel, Marriott or otherwise (even some Five Stars, like the Venetian in Vegas and the Fontainebleu), that provide this level of service. Every employee - every single one - I passed in the hall took time to acknowledge me, ask me how I was doing and offer their services. Everyone introduced themselves. Every single person did their level best to make my stay more comfortable, from the restaurant manager who returned a pair of misplaced sunglasses to our room - after cleaning them, of course! - to the front desk who took time to recognize us, know our names and welcome us each time we re-entered our hotel, to the social media manager who sought out my photos online and started up a pleasant conversation. I was impressed with every single interaction I had. These employees deserve a ton of credit for making guests feel welcome.The room is perfect, very clean, very well kept and housekeeping was efficient. Security was obvious, and the bar and food were good, if pricey (though it's SOUTH BEACH, so what do I expect, right?). My only complaint was that the valet service was a bit expensive and there aren't really self-park options available. But it was always prompt and the attendants were always polite. If you're staying here, you should also note that there's construction going on and it's going to continue for a while, but that it was unobtrusive. It didn't start until after 9am and was done by the time we returned from the beach at night. It wasn't going on on the weekend, so we had no trouble.Overall a great experience. We'll be staying here again, no question."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 11,
        "expertise": 0.001076415707332,
        "user_cities_visited": 37,
        "review_days": 0.825301204819277,
        "helpful_class": 1,
        "review_text": "First and foremost, read the fine print. I have never been charged full price for a hotel a month before visiting. That was very disappointing. And while I know it might not be their fault, this place added over 100$ per night in taxes and fees.Checking in was easy.The hotel room was tiny. maybe 15x15 feet. With a queen bed and an acceptable bathroom.The windows were practically pointless in blocking out sound. I know cause I opened one of them to see, and the noise did not increase.The curved part of the windows let in so much light from the Walgreens and Shopping center next to them, that I woke up frequently in the night, thinking it was morning.Overall I didn't have a truly horrible experience here, but I won't be staying here again. The large homeless population frequents the area, and thinks nothing of having rock battles at 2am between their portable speakers."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 49,
        "expertise": 0.003061532237301,
        "user_cities_visited": 28,
        "review_days": 0.9414019715224531,
        "helpful_class": 0,
        "review_text": "I highly recommend this hotel perfect central location good price and great staffThe area is pretty busy with conventions and the staff handle it very well I had a very positive interaction with the staff front desk named Kevin he did a great job resolving an issue that was minor but very important to me this is the kind of staff Marriott needs at all of their hotelsWhen I come back to San Francisco I will definitely stay here thanks Kevin really appreciate it"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 25,
        "expertise": 0.015061238000662001,
        "user_cities_visited": 98,
        "review_days": 0.322015334063526,
        "helpful_class": 0,
        "review_text": "Air conditioning issues and very slow internet. This is an older property in need of an overhaul. It is a few blocks to the beach. The restaurant decor is old and the lighting is florescent, unappealing."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 14,
        "review_days": 0.31982475355969303,
        "helpful_class": 1,
        "review_text": "I stayed in this hotel for 2 days with my family in july. The room was confortable, clean and had nice forniture. Good choice for stay in Miami south with a reasonable cost. The only problem was the absence of private parking space and city parking is very expensive. Breakfast was good but no continental. Beach is 1 min walk, south Beach only 20 min walk."
    },
    {
        "user_review_posted": 1256,
        "user_total_helpful_votes": 770,
        "expertise": 0.002865996060133,
        "user_cities_visited": 403,
        "review_days": 0.436473165388828,
        "helpful_class": 1,
        "review_text": "The Allegro Hotel is conveniently located near the Chicago theaters and basically most of downtown. I had a one-night stay here for business, but look forward to returning both for business and pleasure.This hotel is a renovated art deco structure that has been decorated in a way that is both bold and consistent with the original style. The colors are, as others have noted, on the dark side, but that's consistent with that style and actually pretty cool.I arrived tired after a long flight and was upgraded immediately to a nice corner suite (yay!). The lobby was cool, but my room was also very stylish - if you've stayed at a Kimpton hotel it will seem familiar, with lots of unusual design accents. Unlike many other chains, which try to be middle of the road and designed not to offend anyone, these are just flat out cool, even if you might not like some of the accents - I like that.Here's a hint: Becoming a Kimpton awards member is as simple as giving them your email, and they don't even spam you. If you do that, which is easy, you get free wi-fi AND they'll give you a $10 coupon on checkin that you can use either at the bar or by using the mini-bar in your room. Really. It's basically a free drink (or whatever suits your fancy).They also have a complimentary wine social around 5:00. It's a nice way to enjoy the classy art deco lobby with friends.All around, a very nice hotel, with lots of style, and welcome amenities. That's excellent in my book."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.9063526834611171,
        "helpful_class": 0,
        "review_text": "We stayed at the Hotel Vitale last night for the first time, but will definitely be back!  The location (right across the street from the Ferry Building) is wonderful and the room was lovely.  We were in room 622 which had a nice (though not direct) view of the bay.  The staff was very pleasant and accommodating and we loved the roof terrace.  We brought our own cocktails up (there isn't a bar up there, but we were told by the staff to feel free to bring our own drinks up) and sat on the lounge chairs to look out over the water.  We live near SF and come in a few nights a year.  Now that Hotel Vitale is on our radar, we will definitely make plans to return."
    },
    {
        "user_review_posted": 287,
        "user_total_helpful_votes": 166,
        "expertise": 0.002697724522996,
        "user_cities_visited": 139,
        "review_days": 0.25027382256297903,
        "helpful_class": 0,
        "review_text": "We chose this hotel because we wanted to be in the Lincoln Park area, and this place fit the bill.  It is an older hotel, so the rooms and bathrooms were small, but fine.  We were first given a room near an elevator, so we requested another.  The desk happily moved us, and the new room was away from the elevator and in somewhat better repair.  The bed & pillows & linens were very good.  If there were people in the hallway, we could hear them talking.  Also, we could hear some sounds from other rooms.  However, people quieted down quickly, so it was never a problem.  One thing worth mentioning is the heater/air conditioning unit.  Since this is an older hotel, they probably couldn't put in central air handling, so our heat was an old-fashioned fan-type unit set under the window.  I have always found these noisy, and this was no exception.  We turned it on to take the chill off of the room, and then turned it off.  Even on \"low\" the fan was noisy.  This was not a major problem in the winter, but air conditioning in summer might be more of an issue.  The breakfasts were terrific, and the servers were very nice and efficient.  We especially enjoyed having Anthony as our server several mornings.  The roof-top bar has a great view, but was really noisy the day we went up to have a drink.  It was crowded due to a private party.  We liked the bar downstairs better.  We enjoyed the free WIFI in the rooms.  Overall, it was a good hotel, and we would stay here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 7,
        "review_days": 0.612267250821467,
        "helpful_class": 0,
        "review_text": "This hotel overlooks Fremont Street. When i checked in, they said they had no rooms available and put me on the 10th floor. They told me to call bavk later which they didnt have any rooms available when I called and visited the front desk... The noise was unbelieveably loud, radiating through the walls. I asked them to switch my room as I'm here on business and they once again claimed that they didn't havr any rooms available.After speaking with the manager, they were not willing to do a room switch even on a Tuesday during off season. I had to lay in bed listening to loud music until 1:00am and thats u acceptable for someone who had to wake up at 5:00am for a conference.They had a chance to fix it and they decided not to! I won't be staying here again, with all the hotel choices in Las Vegas, you have to care about guest satisfaction in order to survive."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.8472070098576121,
        "helpful_class": 1,
        "review_text": "This hotel has many positive features including friendly staff, complimentary buffet and evening snacks and drinks. The evening snacks are minimal but the drink selection is pretty good. The buffet selection is excellent. My favourite interactions were with the extremely friendly housekeeping and breakfast buffet staff. Thank you! The only downside to this hotel is that it is dated for the price. Although the rooms are a good size they could benefit from updates and some areas have a musky odour. If you have children with allergies, consider asking for a room without musky odour or find another hotel. There was also some construction in the area (not in the hotel specifically). If still ongoing, I recommend a room on a higher floor and away from the main street, if possible. The location is excellent and within walking distance to shopping, restaurants and beach. I selected the hotel rating as very good given the friendly staff but the overall rating in my opinion is closer to good/average. Happy travels to you!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 11,
        "review_days": 0.09200438116100701,
        "helpful_class": 1,
        "review_text": "This hotel was truly an unsanitary, hotel to reside in.  It was filled with roaches, flies, and spiders.  The insects were in the refrigerator and all on the walls and floors throughout the \"condominium room\" daily.  My bed sheets did not appear to be changed daily either.  The \"hotel\" has about 9 stairs to climb to enter and exit it with only a chair lift for the handicap.  There is no concierge nor assistance with luggage or packages when climbing up and down those stairs (especially when you have an infant!)!!  There are no room phones, the Wifi was/worked poorly (I had to stand out on the balcony in order to make/receive calls), the hotel did not provide face cloths, and the staff all acted like they did not speak or understand English!!!  I tried calling the front desk (there is no staff answering the phones until sometime after 8 am daily) to ask questions about their hotel amenities and was put on indefinite hold.  The hotel is not in close proximity to choices in restaurants nor shopping areas."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 31,
        "expertise": 0.001323014034036,
        "user_cities_visited": 134,
        "review_days": 0.819277108433734,
        "helpful_class": 1,
        "review_text": "I will say I visited this great hotel again.  Great decor. As a plat plus elite with Marriott check in was a breeze.  Staff pleasant.  Had to switch room as I needed two beds.  Ended up in 2522.  Average room for this casino.  Be aware for some reason this room gets elevator noise.  Supposed Me but it\u2019s there.  Also housekeeping did not clean the room after our second night.  Not sure why but was not happy getting in late in the evening and no clean towels etc.  the casino is nice great atmosphere but not very giving.  There is a Starbucks in front of casino,  also there are a to. Of restaurants on the third floor,  great choices.  The hidden pizza joint is here as well and a good snack in the early hours."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 30,
        "expertise": 0.00382607036033,
        "user_cities_visited": 80,
        "review_days": 0.28203723986856505,
        "helpful_class": 0,
        "review_text": "I stayed at this Marriott property for three days during Memorial Day weekend. Here are the pros/cons:Pros:- Convenient location: it is close to the zoo, and right on top of the Woodley Zoo Metro Redline Stop, which is ~15 min metro ride to The National Mall, Smithsonian etc- Great neighborhood: unlike some hotels that's in a food desert, there are a number of good restaurant options nearby along with a CVS and a mini mart/ bodega called the Manhattan Market where you can get pretty much everything. The surrounding area is a blend of residential and hotels- I felt super safe coming and going at night.The 'Cons' (really things for your consideration)- The hotel is only partially renovated. I stayed at the Park Tower which is older and un-renovated while a few of my friends had rooms in Center tower, which was newly renovated. While it didn't have the modern dark wood decors and cool neutral carpet,  my room was less cramped and had more floor space. So if you are looking for new and sparkly over floor space for rollaway beds- go for rooms in the Center tower. If you don't mind the older decor and need the extra space, go for the Park Tower.- Layout: the Park Tower is hidden way in the back of the hotel whereas the Center tower is located close to the lobby/ main entrance. If you don't want to navigate through the maze of the hotel.. Again Center Tower is your better bet.- Parking is expensive so be mindful of you really need a car. There are two lots. One is attached to the Park Tower. The other lot seems to be disconnected from the main bldg- not a tremendous inconvenience, unless it's rainingBottom line: when making be reservation try to pick the tower best suited to your needs. Happy travels in DC."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 3,
        "expertise": 0.000429095099733,
        "user_cities_visited": 422,
        "review_days": 0.07667031763417301,
        "helpful_class": 0,
        "review_text": "This hotel was a fine choice - great location, good, not great, accommodations, adequate but not overwhelming service. BUT...a $60 parking charge after checkout even though we didn't park with them. Yes, my daughter pulled into the valet to park. When she arrived and told me, I promptly went downstairs and pulled her car out and parked overnight on the street (Saturday night through Sunday AM, so no worries at meters vs. extremely high valet price). But I was charged a full $60 after checkout and when I called the Accounting office was told that they had the car make and plate number - it was my daughter's for sure, but we DIDN'T park overnight. \"Sorry, she checked it with valet, so it was charged.\" It could have been easily rectified - \"you pulled in then removed your car? So sorry, there's no charge\"...but I guess the $60 is more important to Park Central than doing the right thing."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 83,
        "review_days": 0.534501642935377,
        "helpful_class": 1,
        "review_text": "I am staying here for 6 nights. The place matches the description on the net. The rooms isn't large & the shower is very small. The room I booked doesn't have air conditioner & SFO has the worst summer ever. This hotel doesn't have fans & I had to sleep sweating since they have limited fans. Breakfast is limited choice but good. Would I stay here again? Probably but definitely not in summer. Close to union square & 20 minutes walk to fishermans wharf."
    },
    {
        "user_review_posted": 501,
        "user_total_helpful_votes": 243,
        "expertise": 0.002244435326632,
        "user_cities_visited": 172,
        "review_days": 0.284775465498357,
        "helpful_class": 0,
        "review_text": "This is a Hyatt and it is near Capitol Hill. However, the neighborhood on the back side of the hotel should be avoided for a number of reasons. If you have children, stay in another part of town. DC neighborhoods usually offer a great deal of charm. This one does not."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 3,
        "review_days": 0.6867469879518071,
        "helpful_class": 2,
        "review_text": "This hotel is a favorite of mine for many years.  It has been well maintained and updated to keep its amenities and finishes fresh and functional.  The staff is warm, attentive, and efficient.  It goes without saying its central location is ideal for shopping, leisure activities, and dining."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 39,
        "expertise": 0.0020412666887340003,
        "user_cities_visited": 32,
        "review_days": 0.08981380065717401,
        "helpful_class": 1,
        "review_text": "Mr. F, Miss F and myself found ourselves in Washington DC and Miss F wanted to visit the Library of Congress.  I chose this hotel on location and budget.  We visited over Memorial Day and although the hotel was busy we were greeted with a great welcome which was to set our visit for the rest of the week.  We chose a one bedroom apartment as when we booked, this was all that was available.The accommodation is basic which was fine as why would you want to stay in a hotel room when you have Washington DC to explore.  It was spotless and cleaned flawlessly everyday and had a reasonable range of food for breakfast.  Miss F did say the sofa bed was a little uncomfortable though.The apartment has a kitchen which, if staying with a family would help with the budget.  Tea and coffee is plentiful both in the room and downstairs with water station filled with lemon water when returning in the afternoon.The best bit about this hotel is the location, you are minutes away from walking to Capitol Hill, Smithothian Museums and all the other sites are within walking distance, however  the metro stop is close by if needed.Free, fast WIFI available throughout the hotel and I would stay again if I visit again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "Very central. Great access to everywhere. Walking track terrace is a nice touch. Staff were friendly and the hotel seemed to be great value for money. Would definitely stay again next time when we return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.630339539978094,
        "helpful_class": 1,
        "review_text": "I loved my stay at the Motif! The hotel staff were very kind and helpful. The hotel is very near to many shops, attractions, and restaurants, not to mention the two inside of the hotel. Frolik is the restaurant/lounge in the fifth floor of the hotel. It is a very nice modern lounge and bar. Frolik also handles the hotels room service. Although it is very delicious, it is also very expensive. I had an oyster omelette and a glass of orange juice for breakfast on my last morning, and the total was almost $30. I had a Long Island Iced Tea at the bar and it was over $15. Although the prices were high, I feel they were worth the price. I always felt satisfied with the food and the service given. The wait staff and bartenders always made sure everything was just how I liked it. I overall loved this hotel. The only problem I had was the elevators. This is a chic, modern hotel, but the elevators are bumpy, squeaky, and have a very old look to them. Many of the button lights were out, including both sets of the up/down call buttons on my floor. But other than that, this was a perfect experience!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9863088718510401,
        "helpful_class": 0,
        "review_text": "The hotel I would consider it as a boon for all couples with small kids.A truely royal place with absolutely no compromise in making you comfortable and feel special.Thank you so much all the members of OBEROI Hospitality Dubai for such a great way of taking care for all of us and looking for all the small needs of our babies.A MUST FOR ALL INDIANS who come with babies and care for the baby\u2019s food."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.025191675794085003,
        "helpful_class": 2,
        "review_text": "DO NOT book this hotel! You will be highly disappointed. The pictures look decent, so it looks fine. But when you arrive its totally different. It's Old, Gross, and nothing like in pictures. Guests were in the Lobby complaining about the hotel to the receptionist, but the receptionist did not care. They don't try to work with you. I did not even check in I just asked to check out the room before i decide if i want to stay there or not and they checked me in....When I saw the room, I immediately wanted to cancel, I asked the front desk and they said I can't cancel, that's when I called Expedia, it took me an hour to try to cancel my 2 nights stay because the hotels \"policy\" is no cancellations, and because they said I checked in, which I DID NOT!, they checked me in without asking me (they lied). Expedia customer service said they contacted the hotel to try and cancel my reservations but the hotel did not want to, so they couldn't do anything about it. It's a really old and disgusting hotel, no wonder the price is so low when its right on the beach. I made a big mistake by booking there. Do yourself a favor and avoid being in the situation I was when i arrived, I wasted half a day trying to cancel and looking for a different hotel, instead of enjoying Miami. This hotel deserves no stars. The bathrooms are moldy, OLD, and it smells like mold as soon as you walk in. There is also no parking ANYWHERE! and you have to pay $30 a day to park, which is about 2 blocks away from the actual hotel! HORRIBLE EXPERIENCE!"
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 55,
        "expertise": 0.002586830458396,
        "user_cities_visited": 55,
        "review_days": 0.393209200438116,
        "helpful_class": 0,
        "review_text": "We chose the Phoenix Park Hotel for a 1 night stay during our extended trip to New York City from Australia to see some of the sights we missed during our last trip to Washington, D.C. As a family of 4 we booked a very comfortable room with 2 Queen beds. The room was spacious and clean and the bathroom recently renovated. The WiFi was also free and reasonably fast.The hotel is a 10-15 minute walk from most eateries however there is the Irish pub next  door.The best feature of the hotel is it's close proximity to Union Station. If you are having a vacation in NYC the 3.5 hour train ride from Penn Station allows you the option of spending a few days in Washington DC.We would certainly stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.23658269441401902,
        "helpful_class": 0,
        "review_text": "2 friends and I stayed here for 1 night and it was a great choice! The staff is very friendly and it was a great price. We got there and they had available space and so with no charge, the upgraded us to a bigger room. The hotel is in the perfect location to do some of the best things in Chicago. They also kept our bags stored for us while we shopped for the day, after we had checked out. Definitely would stay again!!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 27,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 119,
        "review_days": 0.29846659364731604,
        "helpful_class": 1,
        "review_text": "Let\u2019s start at the very beginning; checking in was a breeze! The staff were very helpful and explained everything that needed to be. We then made our way up to our room (1508), which was a standard sized hotel room. We had 2 double beds (which were classic Australian doubles \u2013 137cm x 187cm). They were big enough for 2 adults, but without a lot of space to move around during the night.The rooms have all of the basics; mini fridge (no freezer), laptop safe, coffee machine & mugs, desk, large flat screen TV, plenty of storage for your clothes, and self-controlled air-conditioning.Every room has a balcony and nice views of either the city, Diamond Head or the ocean, depending which one you booked. We booked a partial ocean view and it didn\u2019t disappoint. Our balcony faced the hotel next door, with a partial view of Kuhio beach. Our room was at the end of the hallway, so we had an extra window along the side wall \u2013 which had stunning views of the beach! It would\u2019ve made it just that much better if the window opened, but I can see that could be an OH&S issue.We did have a bit of an issue with our air-conditioner unit \u2013 we had to leave it on 25 degrees Celsius otherwise it would be freezing!Our front & balcony doors would also rattle at times \u2013 I\u2019m guessing this was every time a gust of wind blew past \u2013 and it did get pretty annoying, but you kind of get use to it.The hotel offers free wifi, which I found really fast most of the time, although slows down in peak times. There\u2019s no password required, just connect once you\u2019re in the lobby/rooms.The bathroom was quite large with plenty of bench space, although quite low for the average person. The shower is over the bath and only had one setting as far as pressure goes, but it was really nice. I did manage to have a bath one night, but the water kept draining to half-full as the overflow valve was half way up the bathtub. I found this really odd, but it wasn\u2019t nay fault of the hotels, just the manufacturer.The hotel offers a free shuttle bus to and from the Ala Moana shopping center operating every 40 minutes. They also offer daily use of their beach towels and beach chairs \u2013 both of these are included in the hospitality fee.I\u2019d highly recommend this hotel to anyone looking for a place to stay in Waikiki, especially if you have an interest in visiting the Zoo (across the road) or Aquarium (a short walk along the beach)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9238773274917851,
        "helpful_class": 0,
        "review_text": "Toliet handle had to be held down when flushing.  Shower leaked. Heard about the Cookie through another guest. Did not receive any at check in. a sked to be moved to another room.  Yeah right.Went to dinner at 10:15 was told to be seated and someone one would bring a menu.  Waiter came over at 10:35 and announced that dinner was over at 10:30.  Tried to argue with me.  I could not do that. Best person in that place was Erica Smith."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "As a family who travels up and down the East coast to visit family during the holidays, we decided to make this trip extra special by spending one night in Washington DC before continuing on to see the relatives for Thanksgiving.  I was able to find a great deal on the room rate at the Willard InterContinental and decided that is where we would spend our one night in DC.  From the moment we arrived we were treated with exceptional customer service.  Our children were greeted by Ali at the front who welcomed them with chocolates and a quick history of the hotel that had the girls...and us amazed!  We were able to get in our room right away even though it was early in the day, but that was convenient because we could drop our bags and freshen up before moving on to see the sights.   The Willard was convenient to all the major museums, White House, and monuments.  At 5 and 8, our girls were amazed to see the sights they had learned about at school.  Then after sightseeing we decided to head back towards the hotel for an early dinner. While we were walking back we saw Ali from the hotel  once again who wished us a Happy Thanksgiving and called me and the girls by our names.  Even the girls said that was INCREDIBLE customer service!    The room and amenities were all high end and we felt pampered for an evening.  The girls took advantage of the kids library and were able to  check out some books and games for the night and then returned them to get their Duck Bucks. The Duck Bucks could be redeemed for Hot chocolate in the Cafe and the girls couldn't be more thrilled.  The next morning we decided to see a few more monuments before checking out.  Once again, we were greeted by Ali thanking us for our stay and giving the girls a chocolate for the ride to our relatives.  Overall, the Willard exceeded our expectations.  The service was exceptional, the rooms were beautiful, and the extra touches that the staff did to make our stay special, gave us an experience that our whole family will talk about for ages.  Thank you Willard InterContinental!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 26,
        "expertise": 0.004242334311162,
        "user_cities_visited": 13,
        "review_days": 0.6719605695509311,
        "helpful_class": 2,
        "review_text": "I stayed at your hotel recently for a business trip. On 25th April, when I wanted to go for dinner with my colleagues, I realised that I had lost my Thai money which I kept in a clear zip lock plastic bag. I was truly dismayed wondering if I dropped it the night before or perhaps at the hotel.My entire evening was ruined as my mind was preoccupied with this wondering how could I have been so careless.When I returned to the hotel room, I was really very surprised to find my money (still in the Ziplock plastic) nicely placed below my items on the table. I had around 14350 Thai baht in that bag.Thanks so much for the honesty of the housekeepers. I\u2019m really so touched and grateful. It\u2019s rare to still find such honest people these days. May the blessings of the triple gem be with you.Overall:Location:Amazingly convenient.  Connected to like a small mall with 7-11, boots, deluca coffee. Also connected walkway to the BTS (skyrail pleon chit station is practically next to the hotel). Near many many MallsStaff: Able to converse in English and provide recommendations and guidance. Super friendly and politeCleanliness: Nice and clean. No stains on bedsheets. I\u2019m really fussy so it\u2019s good that it\u2019s all clean.Amenities: a whole range! Complimentary: Toothbrush, toothpaste, interdental floss, mouthwash, shower foam, shampoo, conditioner , sewing kit, shower cap, facial cotton, ear buds, emery board, hair brush. Also free bottled water and some coffee & tea. Free wifi.Others: hair dryers , coffee maker, tea set, ironing board with iron, shoe polish , umbrella , towels, bedroom slippers and safety box. Lots of charging ports and USB port is also available.Chargeable: snacks and alcohol in the minibarUniqueness:1. cute origami with spare paper  for you to test your skills2. spacious bathroom with bathtub. Nice sliding door. Not like annoying modern bathrooms which crams everything and see through to bedroom (those are annoying). You can have your privacy.  Shower has two types with one of the rainfall from the ceiling/TOP part. Also has a shower mat to Ensure your don\u2019t slip and fall.3. Separate toilet bowl room. I think the toilet seats are warm too.  Probably has a heater.4. Environmental friendly. Encourages guests to be mindful5. Provides a range of laundry services6. Free breakfast which you can see lots of folks have reviewed online - two types European/western mixed or Japanese in separate restaurants. I tried the western which has amazing amazing range of food compared to other hotels which I\u2019ve visited. Best so far.7. There was two fruits in my room as well. But the fruits looked a little sad and dry to me. I wondered how Long those were there. So I didn\u2019t try that. But they did change the next day so maybe it\u2019s just the hot weather outside which affected the fruits.8. There was a customised welcome message on the TV with my name too. Cool but I didn\u2019t hv time to enjoy the tv or test the movie channels and selections.9. Honest staff! Imagine the peace of mind when people don\u2019t simply take your items.Upon check out, staff also reminds you if you\u2019ve taken everything. Then also remembers to ask if you\u2019ve left anything in the safety box too. Really nice :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.46987951807228906,
        "helpful_class": 0,
        "review_text": "High ceiling dining room is very ambient. Awesome staff with good service, very friendly and professional. They make you feel welcome overall. its a very down to earth place, nice lighting in the room, nice view from balcony."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 21,
        "expertise": 0.001286277639476,
        "user_cities_visited": 20,
        "review_days": 0.6867469879518071,
        "helpful_class": 0,
        "review_text": "As we entered the hotel we were disappointed by the decor, the room decor was also not to my taste. The bed was really comfortable and the room was clean.I was surprised by the price of the room and in my opinion after seeing the communal places and the bedroom I don't think it's worth the price they charge.Breakfast was OK, not many vegetarian options. I did let the manager know that we were vegetarians that eat fish on the first day and he said that he would let the chef know to adjust the menu. This unfortunately wasn't the case the next day, and we were still left with very few vegetarian or fish options.The staff were helpful when approached all except one woman who we met in the breakfast area that very bluntly told us that food service ends at 10am. I felt that she could have said this in a more warm and friendly manner (see picture). I was aware that breakfast finished at 10am and my intention was to grab a quick cup of coffee (which isn't very good by the way).The location of this hotel is a bit far from the main tourist sites, and we did spend a lot of time travelling to the different locations. If I went back to Bangkok I wouldn't choose the Sukhumvit location, its just a bit too far from the places of interest.Traffic is crazy in Bangkok, so if you're in a hurry I wouldn't recommend getting a cab. Try using the trains.Overpriced Hotel for what it is but comfortable stay."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 126,
        "expertise": 0.004706338222121,
        "user_cities_visited": 94,
        "review_days": 0.9989047097480831,
        "helpful_class": 0,
        "review_text": "Booked online via 3rd party site for a 3 day stay with my family. Charged an amenity fee of 29 USD++, which was never mentioned in the booking site. Mainly used for premium wifi service and 2 very small bottles of water. No indication this was optional. In room safe mentioned a fee of 200 USD supposing you lock yourself out of the safe for whatever reason. Luckily we did not incur this charge. Did not have a car but parking fee was exorbitantly high albeit this applies to the location in general rather than just the Nikko. Our stay itself was unremarkable. The bed was comfortable. Street noise was minimal perhaps due to our 19th floor location. Elevators were readily available and were quite fast. TV had a lot of the usual on air and cable channels. The WiFi was decent enough to use for streaming. Keurig coffee machine was available in room with a variety of capsules to consume. Uber was readily available with pick-up along Mason St. Union Square was a short walk away and there were plenty of dining options nearby. Overall you pay for the location and that is pretty much what you get. Service was fine in those limited instances when we required such. Will I stay here again? Perhaps I will consider other hotels first to see more value for money options particularly on a leisure trip. For business this is probably fit for purpose on a company expense account."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 28,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "Very friendly and helpful staff. Anything you need to know, they will found out for you with no delay. Room service is very fast and Yoyo (Concierge) is always full of smiles and loves duck with wet noodle from the local corner restaurant."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.19331872946330703,
        "helpful_class": 0,
        "review_text": "I have been coming to this hotel for the past 15 years and the customer service has never disappointed me. I want to personally thank Jennifer, hotel front desk agent, who is the consummate professional in every sense of the word. Not only did she answer all of my questions about the hotel, but she also checked me into my room that I very much enjoyed. A positive attitude goes a long way.As for the property, I highly recommend it. The rooms are spacious, clean and have great views of the city.  Additionally, the hotel is close to a number of high-rated restaurants, museums and other local attractions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8888280394304491,
        "helpful_class": 0,
        "review_text": "Perfect spot, all service was really good!Everything needed and more just downstairs the amazing view.Service: PERFECT.Specially one of the staff who really helped us a lot when we needed it the most (when arriving and thru the visit) special thanks to him: Mohammad Abd El Kader.Thank you all and we will be back./Roy and fam."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 41,
        "expertise": 0.0020072260136490003,
        "user_cities_visited": 60,
        "review_days": 0.744249726177437,
        "helpful_class": 1,
        "review_text": "The Westin St Francis is probably the nicest hotel I have stayed in the United States.  Its right by Union Square and even the elevator has amazing views.The service is great and very friendly also highly recommend the Wine Tasting Bar by the lobby pretty unique experience!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.45564074479737104,
        "helpful_class": 1,
        "review_text": "This is my fourth visit to SF and first time at the Inn At Union Square! The hotel has a great location and rooms are clean and gorgeous! But mostly, I was amazed by its staff, specially by Estela and her crew! They excelled at their service and made my stay at San Francisco really enjoyable, much better than expected. They made me and my family feel at home! I will definitely go back and for what is worth, I travel A LOT and this is my first five star review ever!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.593647316538882,
        "helpful_class": 0,
        "review_text": "They are service minded people, willing to help and make guest happy\" The bell boy is also nice, they can remember their guests well and always offer good service. I also love breakfast served. I recommend smoothies before breakie, real fruit and good combination. For lunch, I always go for Sushi and traditional thai dessert.."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.365826944140197,
        "helpful_class": 1,
        "review_text": "We had an effortless check in, Ta and Nicknak were very lovely. Our room was very clean and comfortable. Location is perfect as just a couple of minutes from sky train. The concierges were very helpful and offered great tips on safety and good places to go."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.383351588170865,
        "helpful_class": 0,
        "review_text": "We stayed at La Luna in July 2016 for a week, parked our rental in the carport, and it was broken into (nothing was taken, but what a hassle to exchange it with the rental company). There were two other vehicles with smashed windows while we were there that week, one of them was parked right next to the front desk reception area. Don't know if those incidents were isolated or not, but after staying at La Luna in 2007, and going back this year - nothing has been updated since our stay in 2007, and we would not stay again."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 6,
        "expertise": 0.000263115456759,
        "user_cities_visited": 19,
        "review_days": 0.597480832420591,
        "helpful_class": 0,
        "review_text": "Great location, lucky to get a Burj Khalifa overlooking view. Can see the fountain display from the room only. Huge big rooms, with all the facilities. Great restaurants, lovely roof top bar (though not part of the Hotel Management)"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 38,
        "expertise": 0.001663568694353,
        "user_cities_visited": 42,
        "review_days": 0.16429353778751302,
        "helpful_class": 0,
        "review_text": "This hotel is in a fabulous location and what a terrific hotel. The rooms are small compared to most chain hotels but the rooms are so well appointed that they are super efficient. I don't need a huge room as long as the room is clean and comfortable like these are. I really like having a fridge in the room also. The perks of this hotel are wonderful, free bottled water, great coffee machine, fruit and snacks in the lobby. And what a nice roof top deck, you can get a birds eye view of SF city!As always the staff is friendly and quite helpful. Keep up the good work and great hotel concept."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.527382256297918,
        "helpful_class": 0,
        "review_text": "This small boutique hotel is perfect in every way.  Beautifully decorated and spotlessly clean.  Our room was large, the bed and pillow luxuriously comfortable.  The staff was very friendly and welcoming.  The front desk folks booked tours for us and arranged our shuttle ride to the airport,  The breakfast was delicious and we always enjoyed the wine and hor d'ouevers in the afternoon.  Conveniently located. I would gladly stay there again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.617743702081051,
        "helpful_class": 1,
        "review_text": "The people at this hotel are liars period. I haven't stayed yet but I booked via their website. The quote on the website, on my confirmation email and what they actually took off my credit are three different numbers.They give a quote on their website that includes tax and resort fee. The number they tell you they took for deposit in the email and what you owe is a different number. Then they actually took even more than that off my credit card. Not even a huge scummy corporation like the ones on the strip but nickle and dime you just the same. And I haven't even stayed yet.Just bookes because it is one of a few hotels open to reserve later in the year. I'm impatient but then tend to miss the sales in the summer and end up paying an arm and leg so I thought I'd try to start early and at least get something booked in case I forget.Will probably rebook when a better, honest hotel opens for reservations."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.754107338444687,
        "helpful_class": 2,
        "review_text": "Horrible service.  Despite repeated reports and requests for housekeeping we received NONE during our 5 day stay.  Late each night, upon returning to our room to discover no housekeeping had been done, we had to go back down to the front lobby to get fresh towels.  We were not told about the complimentary breakfast until our second day when walking the the lobby we overheard the front desk clerk telling another guest about it."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 109,
        "expertise": 0.004227239921641,
        "user_cities_visited": 113,
        "review_days": 0.61117196056955,
        "helpful_class": 0,
        "review_text": "I've stayed at plenty of hotels in Bangkok and on Sukhumvit in particular but was very happy with the Marriott at Soi 57--I think I may have found my \"go to\" hotel with this one. It's conveniently located just blocks from the Thong Lo station and has access to restaurants, entertainment, bars, shopping and more. The hotel is modern and very clean, does not have the dated feel of some others on Sukhumvit, nor is it overwhelmed with crowds or backpacker types. I would classify it as a nice mid-range luxury hotel. I felt the price was quite reasonable for what you get.I was a bit worried about the room layout when I checked online, but ultimately it's quite nice and bigger than I thought, with a large separate bathroom area that has a giant sliding door separating it from the sleeping area. I like the room layout and the bathtub is quite large which was a nice surprise. The desk working area is a bit narrow but manageable, for sure.Breakfast in the morning was never TOO busy (not like an overwhelming feeding trough that you see at some hotels). It was managed quite well, which I appreciated.This Marriott is also home to one of the best rooftop bars, Octave, so that's a plus. I think it is 3 or 4 floors of great seating with spectacular views. There is also a large fitness center and outdoor pool on the 7th floor, which won't win any awards but is definitely a great place to go relax. As far as amenities, the star of the hotel is definitely the rooftop--not to be missed."
    },
    {
        "user_review_posted": 182,
        "user_total_helpful_votes": 242,
        "expertise": 0.006345083802879001,
        "user_cities_visited": 512,
        "review_days": 0.6319824753559691,
        "helpful_class": 0,
        "review_text": "Not much to add to the other reviews except a couple of points I did read in the other reviews.  The doors don't have automatic closures so be sure you close the door behind you.  For a hotel bar, the bar is quite reasonable $$.  The bartender was very friendly and has they have a small outdoor patio.  The morning paper delivered to your door is a nice touch."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 20,
        "expertise": 0.002663892435491,
        "user_cities_visited": 21,
        "review_days": 0.054764512595837006,
        "helpful_class": 0,
        "review_text": "The staff were always helpful during our stay with recommendations for nearby restaurants.  Grocery store on corner of the block\u2026very convenient!  The red line train is only a few blocks away, so it helps make the hotel convenient to most of DC.  Not sure how to describe the beds-they are on a platform with no box spring. The \"pressure control\" is supposed to make the mattress comfortable.  Neither of us could find any changes in firmness with the control dial.  Every time you roll or move, the bed creaked.  The hotel was immaculate."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 2,
        "review_days": 0.48138006571741504,
        "helpful_class": 0,
        "review_text": "We stayed last week for 4 nights and as we walked in the first thing we saw was a huge insect (don\u2019t even want to know what it was) on top of our bed!!! The carpets were soooo dirty and full of stains, it was totally gross (and I'm not a germ phobic). The Wi-Fi connection was NOT free, I couldn't believe it. The sheets and pillow covers had stains all over...again, just horrible quality\u2026a motel could have been better.Location was good, that was the only positive of this Hotel."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 18,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "As usual, book my stay with Pullman Bangkok Grande Sukhumvit during my recent business trip to Bangkok.The rooms are always nice and tidy.Nothing much to complain.Everything is just nice.However, with the newly Club Six located within the hotel on 6th Floor, it is a little inconvenience to hotel guest.The lifts is already busy and waiting time has been longClub Six added the waiting for lift, by 'locking' up one (1) lift just for their guests.Even the lift lobby space had to be shared with Club Six.I personally feel it is not proper.Firstly, it's inconvenient to hotel guestSecondly, squeezing the lift lobby to accommodate the Club Six guest is bad decision.Thirdly, not good for hotel guest with kids to share lift lobby with Club Six customers that could be intoxicated with alcohol.Hope Pullman could do something about it like moving the entrance of Club Six to other access."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7437020810514781,
        "helpful_class": 0,
        "review_text": "I\u2019m so lucky to be a guest in the H DUBAIIt\u2019s a wonderful experience, staff, quality services, location, rooms and cleanliness.There\u2019s some comments sent to the hotel management and I was surprised to receive immediate and positive responseI\u2019ll update my review when I do my next visit, if positive or negative dealing with guest comments.Actually, the one of the amazing things in this hotel is the experience of the team"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.9791894852135811,
        "helpful_class": 1,
        "review_text": "1)Resort fee is too much and there\u2019s no resort feel at all!! Only one pool is open n not many facilities at all!! This is not even a resort!! This is just an old building renovating!!2) not much customer service!3) not accomodating at all when I just want to ask for late check out! Don\u2019t even hv any customer service at all!4) my overall experience is very upsetting!!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 11,
        "expertise": 0.0034499246018610003,
        "user_cities_visited": 6,
        "review_days": 0.771631982475355,
        "helpful_class": 0,
        "review_text": "We tried this hotel and stayed at the executive floor and everything about it was nice. Nice staff, good room, good breakfast. It gave value for the money but not more than that. If the price is right we might stay again.But we will not go to their indian restaurant again! The starters - very good, the main not good and the rice appeared at the end of the meal. Pricey and not worth it!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8921139101861991,
        "helpful_class": 1,
        "review_text": "Checking in I felt pre judged and unwelcomed let alone not thoroughly helped. The construction kept me up all night long the booms and bangs were so loud and heavy my heart dropped each time that\u2019s how loud it was I even had to call the front desk. Security is a joke. Very unkempt looking and Jason one of the officers was so confrontational, rude, and disrespectful! I can\u2019t believe he represents this brand and legacy of the Hilton and I\u2019ve stayed at all of the properties and for this to be a vacation home you\u2019d think they\u2019d have better staff and customer service. Management was called serveral times and no response was given or responded to."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.691675794085432,
        "helpful_class": 0,
        "review_text": "This hotel is by far one of the cleanest in Vegas. The front desk staff are helpful and knowledgeable. Aidy and Al are always there to greet u with a smile. And Craig remembers me no matter how long it\u2019s been since the last time I visited. This is defenitly my GO TO spot when I need a room here in Vegas. Top notch treatment and quality for a very fair price and policy."
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 38,
        "expertise": 0.001276776847779,
        "user_cities_visited": 61,
        "review_days": 0.687842278203724,
        "helpful_class": 0,
        "review_text": "The room has an ok size, got two beds in my room. The bathroom is tiny.No fridge in the room.Environmental thinking which is good, they dont change bed linen more than every three days, towels needs to be on the floor to be changed.Strange smell but it could be because of many other guests put leftovers of food bags out in the corridor. The housekeeping could pass by every floor at lets say 9pm to collect all garbage.The elevators are terrible, there are 4 of them but it seems like only one work at the time. Prepare long time to go down to main floor.The staff at check in was nice but I dont really like that they are sitting down, in my book the staff should be standing up to meet the guest at same level.The staff at check out did not ask how my stay had been, another thing that I think they should do automatically. The good thing is that they send receipt via email.They reserved the full amount plus deposit on my card, even at checkout. Lets see what amount really will be debited.Fitness room which is ok equipped.Wifi which was ok."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 5,
        "review_days": 0.7683461117196051,
        "helpful_class": 1,
        "review_text": "we stayed 4 nights  in this hotel. It is time that the owner spend some money to renew the hotel and for  the management  is time that they realize that the breakfast area is too small for an hotel with 300 rooms that can accomodate up to 600 guests.  Such a small space subtracted from the loby is unacceptable where  the smell of scrambled eggs, bacon, beans, the Chinese food station and all the other cooked or boiled disches, it spreads in the loby with nauseating smells. The staff do their best to try to compensate for the disorganization of the hotel management and the lack of investment in the structure by the owners. They cannot ask for a doubel room 300,00$ per night  for such a  degraded hotel and such a poorly competent management"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 8,
        "review_days": 0.08324205914567301,
        "helpful_class": 0,
        "review_text": "We stayed at the hotel on May 15-18th and enjoyed our very comfortable, clean, well-decorated guest room.  The wine socials were fun and the front desk staff/concierge were helpful.  We would like to thank Simone for suggesting a great restaurant \"Sauce\" that was perfect for us and calling to make reservations for us."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 43,
        "expertise": 0.0039830121610590005,
        "user_cities_visited": 106,
        "review_days": 0.622672508214676,
        "helpful_class": 0,
        "review_text": "We stayed 4 nights and this small hotel had the perfect location to explore the city. Skytrain and MRT stations are very close by and a 7/11 is right next door. The hotel itself is nice and clean with comfortable, good sized rooms. The beds felt super soft and lovely after we slept a week on a more traditional thai bed (which is hard!).Breakfast was ok, not perfect (that's minus one star)."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 18,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 20,
        "review_days": 0.100219058050383,
        "helpful_class": 1,
        "review_text": "The hotel is in an amazing location on the strip, opposite the beach. In recognition of that and with the hotel being Art Deco, the rooms are small and the bathrooms are very small. However you aren't staying there for large bathrooms and rooms, it's the location. That said, the rooms are very nice and well decorated and furnished. Plenty of towels and toiletries provided. Clean throughout.I used the valet and this wasn't any more expensive than the other hotels in the area, although the valet guy was alittle hostile upon first arrival, he warmed and was then helpful. The reception staff were very helpful and polite. Check in and checkout was straightforward.I had an ocean view with amazing views, although it was quite loud until the early hours of the morning, which didn't affect me too much.The breakfast was good and had all the basics, although was a little late at starting at 9.00am, as by this time there was a queue of people waiting.What was lacking was a guide in the room, with breakfast times, Chanel numbers that correspond to the TV (mine didn't at all) and a menu for the restaurant downstairs for example."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 7,
        "expertise": 0.00167831030738,
        "user_cities_visited": 36,
        "review_days": 0.110076670317634,
        "helpful_class": 1,
        "review_text": "My friends and I had stayed for 3 nights in this hotel from 15-18 July and to be honest, it was a horrible experience.Location:--------------15-20mins walk from the nearest BTS.Lots of nice eateries nearby (sabx2 wanton mee, zabveer fried rice) and located just opposite Platinum Mall and next to Pratunam Market.However, traffic is horrible and it is so hard to find a taxi to send us back after a long tiring day out.This hotel is ideal if you intend to shop only around the Pratunam area. It is very inconvenient if you intend to venture to other areas.Room size & Facilities:-------------------------------The room is really big and there are 2 queen size bed in each room with a small kitchen area.However, the toilet had a standing bathtub which I dislike and the water pressure and temperature were inconsistent and I almost got scalded halfway through my shower.TV console is very outdated and the screen quality is horrible. Images are blurred. This is one of the smallest TV console I have ever seen in any hotels in Bangkok that I have been to.Floors are tiled instead of carpeted. Kitchen area had a very good refrigerator that chills my drinks and fruits perfectly. The microwave however made loud ticking sound when we tried to use it. We ended up taking out food cold because we were afraid that the microwave might explode.Cleanliness:-----------------There is practically nothing I can praise about the cleanliness of the room. Most things comes with a stain. (Pillow case, bed sheet, shower curtain, wastebin in the toilet, toilet bowl)On the 3rd night, I noticed that the stain on my pillow cases and bedsheet were in the exact same spot as before. This confirmed my suspicion that the hotel doesn't change them at all throughout my stay.Floors were dirty and our feet turned black very soon after shower. We ended up wearing our shoes around the room.On the 2nd night, we discovered that our toothbrushes were tampered with and it seems like the housekeeping had used them to scrub some stuffs. We threw it out immediately and requested for new ones.Service:-----------Our card keys were deactivated 4 times throughout our stay. We only realized it when we went up to the room and discovered that it wasn't working and had to wait for the slow lift (2 small lifts serving 30+ floors) and changed it at the counter and wait for the lift again.When I informed the counter that my card keys are faulty, they replaced it without checking any identification and this made me worry about the security of this hotel.On our 3rd day, the housekeeping came ringing our bell when we had the DND lights on and telling us that want to clean the room now. Obviously we are still in and they should have common sense not to ring the bell when the DND lights are on!On our 4th day, the counter called us at 6am in the morning!! This was to ask if we want to join their Pattaya tour. We are checking out that afternoon and catching a flight back so I don't understand why the hotel had to call us when we are asleep! This is extremely disturbing.Overall:-----------The whole stay with this hotel is unpleasant and I will never recommend this hotel to anyone. For the same price, you can get better hotels in Bangkok.Cleanliness is the number one criteria for my choice of hotel and I would have given them 0 for this. Not mentioning those disturbing calls from the hotel staffs. A first for me again.I am a frequent traveller for both work and leisure and this is the first hotel that made me wanted to check out after one night. If my rooms weren't prepaid, I would have done so."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.8362541073384441,
        "helpful_class": 0,
        "review_text": "Rosa Myers should be recognized as an asset to their staff. She\u2019s kind, helpful and thorough. She always brings things when I need it. I observed her interactions with other staff and she\u2019s always helpful and kind."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 36,
        "expertise": 0.001383478046834,
        "user_cities_visited": 155,
        "review_days": 0.12267250821467601,
        "helpful_class": 0,
        "review_text": "It is new Hotel and it looks great, both outside/inside and service was great also. Still there was some issues. For start, we found they lobby too cold, always..and i do not mind cooling, it is ok, but that lobby really freezing:) Second, we where on holiday and found it bit annoying that lobby bar was always closed and rooftop Streeterville Social terrace bar outside does not open until later afternoon. I assume that this level hotel should have at least one bar open also earlier daytime..The overall ambiance was bit gloomy in public areas. Restaurant attached hotel Rural Society is extremely smoky. I have an asthma and i founded difficult to breathe there. That  grill-fired kitchen concept is not for me.. So my complain comes mostly bar and restaurant facilities. Still i have to say that rooftop Streeterville Social tarrace& bar  was excellent and we really enjoyed spending time there, when it was open..."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 17,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "Excellent prices (even while, in our case, as the \"strip\" prices were up due to several conventions), easily accessible (no \"long\" time to walk from our room) swimming pool (where you can bring food and drinks (no glasses), unlike at most \"strip\" located resorts), free parking (this tends to be less frequent in Las Vegas nowadays), friendly service, competivive breakfast and \"strip\" at 15 minutes by feet: do I need to write more ? Definitely a great choice, we'll be back !"
    },
    {
        "user_review_posted": 291,
        "user_total_helpful_votes": 87,
        "expertise": 0.001341127570921,
        "user_cities_visited": 418,
        "review_days": 0.40854326396495005,
        "helpful_class": 1,
        "review_text": "this is a nice colonnial style hotel by the yacht harbour and a park.  very relaxing.  excellent views, very well decorated and comfy, great bathroom, ... the breakfast has great selections of quality stuff"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 22,
        "expertise": 0.00148380902505,
        "user_cities_visited": 26,
        "review_days": 0.058598028477546006,
        "helpful_class": 1,
        "review_text": "very small rooms but well laid out and all is there---free wi-fi is a huge plus and of course a Starbucks is right next door---good snacks during the workweek---overall quite satisfied and a good price for SF"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 4,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 13,
        "review_days": 0.474808324205914,
        "helpful_class": 0,
        "review_text": "We recently spent 3 weeks overseas and the Bangkok Marriott Sukhumvit was the best value for money hotel we stayed at.  The room whilst not overly large was very comfortable with king size bed and a fabulous bathroom with great lighting and a private toilet.  This was often absent in other 5 star hotels we stayed at!  We loved Octave rooftop bar, the view was spectacular and being just a few hundred metres from the BTS it was easy to get around and just a few stops from fantastic malls like Siam Paragon and Terminal 21.  The hotel always smelt so wonderful when you walked back in after a sweaty day exploring.  The breakfast was phenomenal, and the best we had during our stay.  It's really hard to find any fault with this hotel considering the price.  I'm sure there are more luxurious places to stay, but this suited us just fine."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 20,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 21,
        "review_days": 0.74644030668127,
        "helpful_class": 0,
        "review_text": "Beautiful hotel and rooms.  Originally the DC Post Office in 1839.  Convenient location, friendly staff, and great food.Only thing to watch is the new concierge fee that many hotels are charging.  You have to read the fine print.  All the booking site are showing the room charge without it.  When you check out it is added to your bill.They gave up vouchers for a free cocktail upon arrival.  In reality, we paid for it in this fee."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 17,
        "expertise": 0.0012652175512150002,
        "user_cities_visited": 31,
        "review_days": 0.40854326396495005,
        "helpful_class": 0,
        "review_text": "We arrived at 3pm , check in time, my self and my 3 sistersWe had requested adjoining rooms as we were told when we call the hotel months in advance that the hotel did not have interconecting rooms.We were allocated rooms on 15th & 18th floors, the lifts are very busy and slow. The room on 18 had OT our surprise an interconecting door. After a very long conversation and requesting to talk to the manager, who was called and came after the third request we were given 2 rooms with connecting door that we moved into the next day. So this ment that we had to waist our day moving rooms.As for the rooms themselves they are large and we had views from our balcony looking towards the beach and back towards the mountains, couldn't ask for more.They have a kettle in each room so we could make tea, we did bring tea bags with us and bought milk but this was tea in a US hotel that did not taste faintly of coffee.The deck chairs thing is a circus. One of us got up at 7am to be by the pool to claim deck chairs, and then you had to sit on them every hour or loose them. There were people circling all day waiting for a chairThe pool was a lovely temperature and clean. The pool attendance were very helpful and pleasant.There is just one step to Waikiki beach, what luxuryThis is a beautiful place to stay , always stay in the tower, I am told the rooms in the older part are very small and are not sound proof, Waikiki is a noisy place day and night"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 7,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "It seems the property recently renovated.  The location is excellent.  It is near Union Square but still at the quite side.We stayed in one bedroom suite.  It is large enough and well appointed.We enjoyed our stay."
    },
    {
        "user_review_posted": 289,
        "user_total_helpful_votes": 92,
        "expertise": 0.001435167209006,
        "user_cities_visited": 136,
        "review_days": 0.5783132530120481,
        "helpful_class": 0,
        "review_text": "We enjoyed a lot to stay at this hotel. The location is perfect, with few blocks from nice restaurants, bars, the Magneficent Mile and the Subway. The service very friendly and the rooms very fashion and modern, with Alexia to entertain my teen son."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.761774370208105,
        "helpful_class": 1,
        "review_text": "Helpful and friendly staff in every department.  Clean rooms, clean Casino, cheerful environment, I always have fun at the Golden Gate.  I recommend Golden Gate for everyone, I personally like it much better than anything on the strip."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.765060240963855,
        "helpful_class": 0,
        "review_text": "Clean room, staff wanted to be helpful and were helpful!Excellent value for the location and the top quality. Would recommend this location/property again for family or for business needs.Thank you for a great stay."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 43,
        "expertise": 0.00524250474598,
        "user_cities_visited": 18,
        "review_days": 0.634720700985761,
        "helpful_class": 1,
        "review_text": "Visited with my hubby for a big birthday, arrived to a lovely bottle of champagne in room.Our Room was quite large compared to other hotel rooms in USA.   The whole place spotlessly clean and the wine hour was really lovely, nice to have a few glasses of vino and meet fellow guests.All in all quite civil.   Hotel is very central, 30 min stroll to the whitehouse and other major attractions of Washington.   End of the street from Du Pont Circle metro if you cant walk anymore and plenty of lovely bars and restaurants within a ten minute radius.   I would stay here again."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 14,
        "expertise": 0.00167831030738,
        "user_cities_visited": 13,
        "review_days": 0.133625410733844,
        "helpful_class": 0,
        "review_text": "Good LOCALS hotel.  Great value for the money.  Rooms are pleasant/clean. Buffet and restaurants are good with excellent prices.  Friendly staff.  Not far off the Strip.  Worth a look if you're not wanting the glitz and glamour and excitement.  Relaxed atmosphere."
    },
    {
        "user_review_posted": 732,
        "user_total_helpful_votes": 357,
        "expertise": 0.002257422089092,
        "user_cities_visited": 427,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "We booked the B&B package and are still raving about the deal! You can't touch elegant downtown hotels for the price we paid for our queen room and breakfast buffet for two. From the moment we stepped into the hotel at the lower level, we were greeted by professional and courteous employees. The clerk who checked us in was one of those people who loves the hospitality business and it shows. Once we checked in, we headed for the elevators, but we could see tea service in the Palm Court, and knew we wanted to head there. The hotel is historic and well cared for with every detail seen to. Our room overlooked Michigan Avenue, which is busy, but we couldn't hear the street from our 7th floor room. The room was comfortable and elegant, although I think housekeeping has jabbed the furniture a little too much as there were nicks on the lower parts of the furniture. We thought the bed was incredibly comfortable, and the window coverings shaded out the sun in the morning. I loved the bathroom with its marble on the floor and high-quality shower curtains and towels. The only item I would toss in would be another set of hooks on the wall. One hook is not enough. We enjoyed the bar/lounge restaurant and the Palm Court for a wonderful way to end the evening with a superb band, the Flat Cats. Breakfast the next morning was outstanding, as the breakfast buffet stretches over many stations. If you're staying there, you'd be crazy to pass up the B&B special. We live in Chicago, and we have found our luxury hotel to stay at from now on when they have these specials. By the way, if you are driving, use Spot Hero to park a block away for $ 26 instead of the hotel's self-park at more than double the price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.46440306681270505,
        "helpful_class": 1,
        "review_text": "We stayed at the Scarlett Hotel for one night and watched the Giants game the same day.  We took Uber to the game and uber back. The hotel is very nice and the room was large, clean, comfortable, and my wife loved the shower!  Typical $59 dollars for valet parking. Self parking was $46 so we decided to valet.  Bottom line, the price was very reasonable for the day we stayed (Tuesday) for a beautiful hotel."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 32,
        "expertise": 0.004328431140744,
        "user_cities_visited": 21,
        "review_days": 0.554764512595837,
        "helpful_class": 0,
        "review_text": "We have stayed at this hotel twice. On both occasions, the service was excellent.On the first occasion, we were permitted to check in early (after a long flight) as well as being offered an upgrade to a suite! Cannot complain about that.The staff seem to be always happy and helpful. The rooms are clean and provide all the expected facilities.The location is convenient, only a short walk to many fast food outlets (Nandos, KFC, Starbucks, etc. - if that's the sort of food you want). There are two air conditioned overpasses (over the 8 lanes of Sheikh Zayed Rd) not far in either direction, it's only a 12 dirham taxi ride to the famous Dubai Mall and not much more to catch a taxi to the Madinat Jumeirah souk.The rooftop pool and lounge are nice, but we did not swim nor drink/eat there. We did take a look and enjoyed the magnificent view down Sheikh Zayed Rd and out to the gulf. Sadly, it was quite hazy and we could only just make out the Burj Al Arab.We will most likely book this hotel again on our next (longer) visit to Dubai."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 43,
        "expertise": 0.0030527051381070004,
        "user_cities_visited": 186,
        "review_days": 0.747535596933187,
        "helpful_class": 1,
        "review_text": "Nice Hotel near MRT Phahon Yothin Station. The room was big , clean and comfortable. The staff was nice , welcome and helpful. The food was great.The hotel located near chatuchak market. by walk take time around 10 minutes."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 28,
        "expertise": 0.001249034536025,
        "user_cities_visited": 34,
        "review_days": 0.010952902519167002,
        "helpful_class": 1,
        "review_text": "The hotel is located about 15 minutes walk from the downtown part of Seattle. Ideal for the Space Needle.You are close to the monorail giving good access again to downtown if your feet can't manage the 15 minutes walking.The hotel has decent sized rooms and good facilities including a heated pool. My only negative is the lack of breakfast. There is a little coffee bar that sells some pastries, fruit and a breakfast burrito. This is a real shame as there is The Rock attached to the hotel which I am sure could open up for a breakfast menu.Overall this is a decent place to stay with good rates, hotel shuttle and free use of bicycles."
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 93,
        "expertise": 0.0026427473808,
        "user_cities_visited": 453,
        "review_days": 0.605147864184008,
        "helpful_class": 1,
        "review_text": "This review doesn't belong any of the restaurants.  I have never stayed at this hotel.  This is based on service practices alone.Back in November, I purchased a gift card at the front desk and mailed it to a family member so they could send it along with other Christmas gifts.  The gift card was mailed out from the east coast in early December, but never made it to Hawaii.  There was no tracking on the package, so I assumed it was a loss.I phoned the hotel and was put in touch with General Cashier, Pat Yamamoto.  I explained the situation and gave her my transaction details.  She stated that she would be back in touch with me in a day.  Sure enough, she phoned early the next morning and was able to locate the card number.  Seeing that it had not been redeemed, she offered to invalidate the lost card and issue a new gift card for the same amount.Pat deserves praise for being at the 5-star level that the Halekulani is world renowned for.  She went out of her way to do the research and handled each step with complete professionalism.  As a former luxury hotel manager, it reminded me that in this environment, they don't use the word \"no\"As a local resident, we frequent the hotel once or twice a month for dining.  We love the Lewers Lounge to sip cocktails and listen to nightly jazz.  You also can't beat the sunset views from House Without a Key.The Halekulani had us before, but service like Pat's will keep us coming for life."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 20,
        "expertise": 0.002586830458396,
        "user_cities_visited": 14,
        "review_days": 0.6768893756845561,
        "helpful_class": 0,
        "review_text": "Avani Atrium Bangkok such my favorite hotel whenever i visit Bangkok. Because of price if compare to other same level hotel, guarantee you will get cheaper.The location not far from the main area, airport and MRT Station. Hotel providing free shuttle service to nearest MRT Station in every hour.Room is large, functional and nice. I love the tone around the resort. You can also see river view from some room.Breakfast is average and tasty. Recommend you to try Japanese Rest, it excellent.If you don't want to go far, convenient store and local restaurant in front of the hotel.For sure to be back at Avani Atrium again and again"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 52,
        "review_days": 0.6018619934282581,
        "helpful_class": 0,
        "review_text": "My husband and I stayed at Furama over Christmas holiday. We have stayed at the hotel many times. We like most is their hospitality. All staff are very helpful and always feel welcoming. The Deluxe room we stayed is very clean and spacious. I like their sun blocking curtain. The hotel locates near BTS station ( 7 min. walk ). We will choose Furama again and I highly recommend the hotel to everyone."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.154435925520262,
        "helpful_class": 0,
        "review_text": "The emirates grand hotel is really assessable asset, near to everywhere. I just stay there for stopover passengers. Excellent arrangement in pick and drop airport. Front office liners so attentive even though not easy for them in rush situation most of the guest are so demanding. However thumb up for the team!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 28,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 32,
        "review_days": 0.28915662650602403,
        "helpful_class": 1,
        "review_text": "This is an old hotel in downtown, parking at the hotel is 50dls per night, the rooms were average with poor mainteinance.the staff is really not friendly, when we arrived for the check in, the lady that helped us had bad attitude, she didnt do anything wrong but we didnt feel welcome at all. And when we went to the restaurant/bar we had a bad experience, again the staff over didnt care about costumer service, Ryan didnt help at all, he is always with bad attitude, we were watching a soccer game and Dwayne asked us to leave because they close at 10:30, the game was about to end and we actually still have some of our drinks, but he said that we had to leave at that moment, normally the restaurants closes kitcken and bar and they give you some time to finish, but they suddenly have to close at 10:30pm on a Friday, what a coincidence."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 20,
        "expertise": 0.00377358490566,
        "user_cities_visited": 21,
        "review_days": 0.32584884994523505,
        "helpful_class": 1,
        "review_text": "Overall, I really like this hotel.  It is comfortable, the rooms are very nicely decorated, elevators are swift, Concierge lounge is very large, staff very friendly.  BUT...I had 1 major issue with the room.   All the mirrors are INSIDE the bathroom.  It would have been nice to have a mirror hung outside the bathroom so that two of us could get ready at the same time.  The bathroom itself is spacious and nice, and blocked the noise of the elevators across the hall, so for that I am happy, but it was really challenging for two of us to get ready at the same time with no mirror outside the bathroom.  This can be easily fixed!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.584884994523548,
        "helpful_class": 1,
        "review_text": "The room was quiet and clean and well equipped, and staff was welcoming. They allowed early check in and answered all our questions.  Jordan even sent an email before arrival asking if we had any special needs. Well done Shoreline! Waikiki is expensive and this was more than i would have paid for a similar room back home, but such is the going rate at this location."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 98,
        "expertise": 0.005358404324263001,
        "user_cities_visited": 121,
        "review_days": 0.170317634173055,
        "helpful_class": 0,
        "review_text": "It seems like all of the rooms here are suites (1BD or 2 BD) - and they are really nice!  They are really well-set up with lots of high-end amenities including kitchens with dishes, pots, pans, and even a wine fridge.  There is a free continental breakfast that is far better than just cold cereal - there were breakfast sandwiches, bagels, oatmeal, fresh fruit, etc.  My room had a really nice view of the water, and I saw that a bunch of rooms had patios that overlooked Ghirardelli and some had fire pits.  Speaking of fire pits, there were a bunch of those and other places to sit and relax all over the hotel.  One downside is there does not seem to be an on-site hotel or room service, but since the location is right in Ghirardelli Square, there are really close restaurants right in the plaza.  Speaking of location, this hotel is not located in Union Square or Downtown like a lot of other hotels in the city, but there is still a lot to do in this area - especially for tourists who want to access Fisherman's Wharf and Alcatraz, etc.  Personally, I would prefer this location if you have a car.  I have no complaints and would definitely recommend it for a nice stay in San Francisco!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 11,
        "expertise": 0.001076415707332,
        "user_cities_visited": 11,
        "review_days": 0.365279299014238,
        "helpful_class": 0,
        "review_text": "Booked this hotel for the last part of our Thailand/Cambodia holiday and we certainly saved the best till lastStaff made us feel very welcome from the moment we arrived and on entering our room we were totally wowedOur room had duel aspect windows and felt like some kind of New York apartmentThe bathroom was great and with a rainfall shower to die forThey do not offer a mini bar and instead a fridge which they suggest you stock with goodies from a main supply in the lobby or items from local food markets etc Really nice idea I thinkThe pool was out of this world, an affinity pool looking out over Bangkok skyline 26 floors upThe gym, we didn't use but did go and look at and was more than sufficient with a great view of the cityBreakfast was brilliant, plenty of choice and all fresh with certain items cooked right in front of youWould absolutely return"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5843373493975901,
        "helpful_class": 0,
        "review_text": "Being renovated, bar and dining I cramped corridor! Not even enough space to get breakfast. Was told it would be 30 mins wait. Rooms ok but tired . Not worth the money . Very noisy single glazed , you hear every car and train!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 17,
        "expertise": 0.005784902507841001,
        "user_cities_visited": 50,
        "review_days": 0.44742606790799505,
        "helpful_class": 0,
        "review_text": "First, the good.  Arrived late on a Thursday, left at about 10:00 am on a Sunday.  Check in and out was quick and painless.  Upon checkout, they checked me into my flight and supplied me with all the necessary documents for my day of travel.  Employees were great.  The casino was lost of fun and had a great selection of games.  All the dealers were great.  The hotel is located in a great spot in downtown.  I loved having reasonable priced places to eat and snack as when I get into gambling mode, I like to make it quick and easy.  Nathan's Hotdogs and McDonald's on site worked out perfect.  Lots of people giving reviews complained about the elevators.  I was on the 22nd floor, and didn't have to wait more than a minute for service.  Maybe I was just lucky.Now for the bad news.  I will start by saying, I am a pretty easy going traveler.  I don't let much get me frustrated while I am trying to have a good time.  I traveled with my college age son and his friend on this trip.  They could care less about the room.  I too, am not picky, but the rooms here left me disappointed.  If you have ever stayed at an average 'Days Inn' hotel, this is a comparison.  If I were any other place in the world, I would expect the room, however, this is Vegas.  Not what I expected.  Cheap, outdated things everywhere in the room.  The walls are paper thin.  I am not lying when I say that the people in the room next to ours had a conversation, and I understood every word.  I was scared to talk for fear that they would answer me.  The noise on the 22nd floor from Freemont Street was loud.  I brought earplugs and didn't get back to the room till about 4 am most nights, so it didn't bother me.  Summing it up, I doubt I would stay here again.  Spending a few extra bucks ($5-$10 a night) and staying at the Nugget would have made me happier.  Lesson learned."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.026286966046002003,
        "helpful_class": 0,
        "review_text": "We stayed at the Cartwright hotel for 2 nights and found it to be a clean , pleasant with an ambient old style charm .Initially I found the downtown union square location somewhat confronting , with a lot of homeless people living on the streets , but  this area is very central and within walking distance to so many of the local attractions , and a good base to see all that is so see in San Francisco .I would recommend this hotel , the staff are low key , but helpfull . I rang house keeping for an extra blanket and there was the maid at the door less than 2 minutes later with a blanket .I would happily stay there again ."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 59,
        "review_days": 0.5268346111719601,
        "helpful_class": 0,
        "review_text": "Stayed there for a few days with my family. Beautiful hotel, friendly staff, it's just really expensive! And such a shame that hotels of that standard still charge for Wifi! $15 per day per phone/iPad!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 7,
        "review_days": 0.895399780941949,
        "helpful_class": 0,
        "review_text": "We had a very pleasant stay in the Tahiti hotel. The room was very clean with a large bed and bathroom with a little kitchenette. The pool area was good with 1 deeper pool and 1 children's pool. The breakfast was basic with bagels, muffins, bananas and oranges offered with coffee, tea etc. The shuttle to the strip was always on time - every hour taking from Tahiti, to Tropicana then the Mirage. However, it could be a little more often at peak times but was still very good. It is a very quiet hotel compared to being on the strip if you like that sort of thing. Overall a very pleasant stay."
    },
    {
        "user_review_posted": 510,
        "user_total_helpful_votes": 353,
        "expertise": 0.003250016767161,
        "user_cities_visited": 394,
        "review_days": 0.38170865279299004,
        "helpful_class": 0,
        "review_text": "As I've said in other reviews, we have stayed here over the holiday season for decades now.  2 years ago, it was back to its old glory.  Last year, the front desk people were just indifferent.  This year, it was pretty unpleasant.The location can't be beat, which is why we keep returning.  But i fear, despite tradition, this may be our last visit.The place was not busy at all.  We asked for a high floor room; we got their lowest floor room.  Though there were few on our floor, for some reason they chose to put us next to 2 rooms with 20-somethings out for a night.  In Out. In Out.  Door slamming until almost 2am.  They were polite when I asked them not to slam... but they just couldn't help themselves.  WHY would they clump us all together like that??Mario (I think) the concierge was wonderful... all the rest of the staff seemed grumpy and maybe overworked?? It rained our last day and we asked for a hotel umbrella.  They gave us major attitude when we asked if we could have 2 (one each)... I really thought she was going to say, \"No.\"  (yes.. there were at least 5 more behind the desk.)I hate to see a charming and classic hotel fall prey to unpleasant staff.  We'll see about next year.  Sometimes one just needs to move on from traditions."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 6,
        "review_days": 0.730010952902519,
        "helpful_class": 1,
        "review_text": "ProsHotel has great views of ocean and Diamondhead, is across the street from beach, has a lot of shopping in walking distance.The Expedia tours rep (separate from hotel staff) in the main lobby was outstanding - helped us figure out options for Pearl Harbor.Nice staff, especially porters who held our luggage after checkout. Room was clean and had a mini fridgeReasonable nightly rate.ConsLobby furniture is worn and tired. Entry makes you feel like hotel is second rate. New furniture would go a long way.Not a great start to our honeymoon. After traveling from NYC we just wanted a quick shower before going to dinner, but there was no hot water in our bathroom. Management sent up a technician, but he couldn\u2019t fix it, so we were given a new room, and, to their credit, a decent bottle of sparkling wine for our trouble.Unless this hotel was updated, wouldn\u2019t stay here again."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 11,
        "expertise": 0.00129502836867,
        "user_cities_visited": 25,
        "review_days": 0.7869660460021901,
        "helpful_class": 1,
        "review_text": "Stayed here for 5 days while attending a convention at the Convention center.  Lots of construction in the area, but the hotel was quiet and clean.  The bar does not serve lunch on the weekends, which was disappointing when you arrive at noon after a cross country flight.  Clean rooms, comfortable bed and work space.  The car service to airport was nice, and avoided taxi or the unknown Uber in a town in which I am not familiar.  I would stay here again."
    },
    {
        "user_review_posted": 406,
        "user_total_helpful_votes": 126,
        "expertise": 0.001396355777754,
        "user_cities_visited": 95,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "The hotel is located a few blocks from union square up a few street hills.  If you try to walk them they can be a bit challenging.  The rooms are spacious. The staff are nice.  The beds are some of the best I have slept in"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.563526834611171,
        "helpful_class": 1,
        "review_text": "I will not advise anyone to even consider staying at that hotel.I booked a room with a balcony and water view.On Check in the staff said that room was not available because I got  in late even though I called the hotel to say I would be late because my flight delayed5mins after I was told my room was not available I check on line and the room was available to be booked.And that was only the start of my nightmares"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 3,
        "review_days": 0.659912376779846,
        "helpful_class": 0,
        "review_text": "Booked on a whim thinking it looked okay and was amazed. The hotel is quirky, relaxed and it was a pleasure to stay there. The food and cocktails were truly outstanding and I would 100% stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5991237677984661,
        "helpful_class": 0,
        "review_text": "I was at the Marriott's Grand Chateau from Dec 18th to Dec 23rd and I loved it. The staff was very friendly and helpful. The room was a decent size, well furnished and quiet. The hotel is in a great location and the hotel price is reasonable. I liked their shuttle service to the Las Vega sign and the malls. I also liked their fitness centre. It is well equipped and clean.It would be nice if they have shuttle service to the airport."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Love this place.  The room had a full kitchen with all the amenities, living room, 2 big TV's and they have rooms for smokers!  Pool, exercise room and WiFi free plus a full complimentary breakfast. The rooms were clean and comfortable. The staff was awesome.  Close to shops and sites....money well spent."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.9572836801752461,
        "helpful_class": 1,
        "review_text": "I traveled to Bangkok with my family, including my 4 yr old son and parents this October. As such, a cousin of mine recommended Solitaire for our stay. I booked two rooms at Solitaire through booking.com, but while booking in the last minute I ended up booking two rooms, one Grand Superior and one Deluxe without knowing much about the room locations. I requested rooms to be close to each other in booking.com, but was informed by the hotel that the rooms were situated in different towers, with Deluxe being in the new Ruby wing. As my parents wanted to stay near us, I wrote to the reservation team at Solitaire to shift my parents room, Deluxe one, to near my room if necessary. Surprisingly, the hotel responded to my request with a touching note that they undesrtand the needs of a family traveling together, and moved us to the Ruby wig by upgrading our room from Grand Superior to Deluxe!! I cannot thank Solitaire enough for this kind consideration.Now, coming to the hotel's other feautures, Solitaire is situated in the heart of Sukhumvit at Soi 11. It is only a 10 to 15 min walk from Nana BTS station. The hotel also provides shuttle to Nana BTS station. Taxis and tuktuks are also always available around the hotel. Hotel staffs are very friendly and helpful. One can book taxis, vans, at good prices through the concierge. There is a travel desk that can provide good advice on money exchangers with good rates, different attractions in Bangkok, we booked tickets for Siam Sealife at a good discount through the Travel desk, saving around THB 800, instead of buying tickets Sealife ticket counter. Our room was in the north side which had plenty of light. However, unlike other hotels Solitaire do not provide toothbrush or shaving kits in the Deluxe rooms, but then one always carry these while traveling. We did not avail the hotel buffet breakfast, so cannot comment on the variery either, but I believe it would be good based on the other features.Overall, I am rather happy for staying at Solitaire Bangkok, and would recommend anyone looking to stay at a nice place with family, in the Sukhumvit area."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 11,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 5,
        "review_days": 0.36473165388828005,
        "helpful_class": 0,
        "review_text": "My husband and I had never been to Seattle before so picking a hotel online is difficult.  We looked online at every hotel out there and decided on the Alexis hotel.  We choose it because it was priced in the middle of the  expensive and economic.  I am so happy we choose this hotel!!  The service was outstanding!  When we arrived to the beautiful hotel the lobby was amazing and cozy.  Shante at the front desk greeted us after a long day of travel it was nice to see a welcoming smile:)  We gave her our names and she said Happy Anniversary to you both your room is ready...I put you in one of my favorite rooms for your anniversary. (On my reservation I had mentioned we were traveling there for a weekend anniversary getaway).  We stayed in the ballerina suite...and it was breathtaking.  Great views of the bay, had a living room, dining area and seperate bedroom.  The bed was extremely comfortable and the pillows were great.  The room featured 2 TV's and small fridge (stocked if you wanted to buy anything) and snacks for purchase.The first evening there the concierge sent us up a bottle of champagne and chocolates with a nice handwritten note from Lara our conciege:)  Was a very nice touch.They have a restaurant as well on premise called the Bookstore.  It is a very quaint restaurant/lounge with great food!  Nice chance to grab a beverage and unwind...service was excellent and bartender was excellent at banter!In summary if you are shopping online for a hotel in Seattle....this one is in a great location! Within a short walk to bay and the market.  Convenient to get to downtown...so location is the best.  It also has fantastic rooms and great customer service!!  You will feel like a celebrity when you are there!! This hotel will exceed your expectations on every level....HIGHLY recommend."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.9687842278203721,
        "helpful_class": 0,
        "review_text": "The Okura hotel is great and suitable hotel for a work trips. The is many cultural people and humble person is around her. Im impressed with Pimchanok@Amy (Concierge) the way she help us with her smile make us so great. Okura need more person like her for a great business"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 14,
        "expertise": 0.002503840636909,
        "user_cities_visited": 12,
        "review_days": 0.217962760131434,
        "helpful_class": 0,
        "review_text": "Well placed and easy to get to. $30 parking fee per night; we parked at a nearby garage for $54 (2 nights). Small room, but comfortable and clean. If you only plan on sleeping in your room and not spending much extra time in there, then it's perfectly adequate! Awesome complimentary breakfast. Super helpful and friendly staff. Overall, a clean, conveniently located hotel, with small rooms, parking fee, and great breakfast."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015726948398240002,
        "user_cities_visited": 28,
        "review_days": 0.45564074479737104,
        "helpful_class": 0,
        "review_text": "The people, from the parking valets to the conserve, etc., could not be nicer and friendlier. The room we had was not refurbished: it was dark, the curtain rod was broken, the desk chair was broken, the outlets by one nightstand didn't work, and we got three hair conditioners but no body lotion. The hotel restaurant charged a fair amount for set breakfasts, and the scrambled eggs were the worst we'd had."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.271631982475355,
        "helpful_class": 0,
        "review_text": "First the positives. The check-in was fast and easy. The facility area grounds and the tropical pool area are  beautiful, immaculately clean and well maintained. Despite being worn and dated our room was extremely clean. Also we loved the hourly free shuttle services to the strip and the very short walking distance to Walgreens and Dennys. Now the negatives. The walls in the room are very thin. We could hear just about everything going on from the rooms next to ours. We just talked quietly to ourselves because if you can hear someone from your room they can also hear you too. We were located on the second floor and heard lots of footsteps and toilet flushing from the room above ours. The hot water heater and refrigerator was also noisy because they seemed to want to run mostly late at night while we are trying to sleep.The kitchen appliances, bathroom and the furniture in the room is old, well worn and dated. The cushioned chair in the living room was so frayed and worn I did not want to sit in it however the entire room was very clean. Final thoughts is that the rooms need to be remodeled. The walls need some type of wall sound proofing insulation and the furniture /appliances needs to be updated and replaced. The wife and I did not want deal with the noisy Las Vegas strip which is the reason why we selected to stay here but we got very little sleep rest due to all the noise."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.29846659364731604,
        "helpful_class": 2,
        "review_text": "Phil, the Front Desk Clerk was great and so helpful. He took the liberty to print out activities that we could participate in while on vacation, however, the  young woman that served as the concierge the night we arrived  was beyond unprofessional. The entire time she was talking to us, she was popping gum loudly when addressing us. Once we told her that we had a concierge, she turned away from us and did not want to assist us any further. Upon checking in our room, we found a large amount of rice  and other food particles in our fold up sofa bed. Being that it was after midnight, we just cleaned it up and shared the bed. Keith the assigned concierge did not communicate well with us at all. He arranged to meet at one o'clock and then told me to meet him at another location. He constantly called my phone  to see where we were and after I told him that we were on the shuttle in route, he calls back 5 mins later and asks again if we were on the shuttle. He was not attentive to my needs to be an owner in FL and kept pushing the new Las Vegas Casino on me because this is where he works. I explained that the FL property would a better fit for my family but yet he kept insisting that his casino was the better choice.  Even being an employee of Westgate, he took the liberty to talk so harshy about the current property that I was staying in and attributing it to the property being old. Talk about being unprofessional.  One should represent their company with the highest regard and this was not the case. I was so angry that I wasted my time and even considered being an owner at this property.  The only pleasant thing about this trip is the professional and nice shuttle staff especially Victor Delgado.  They truly enjoy their job and it shows."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 45,
        "review_days": 0.11391018619934201,
        "helpful_class": 1,
        "review_text": "We are just finishing up a trip to SF and have stayed at this hotel. The hotel is well cared for, the staff are so helpful and nice and our room was just enough.  This town doesn't leave much time for hanging out in your room. The queen sized room was bright and cheerful. The bed could have been softer but it was good enough.The location is right near Polk street with lots of restaurants. Next door is a good casual place called FLy."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 71,
        "expertise": 0.0023517914282560003,
        "user_cities_visited": 126,
        "review_days": 0.008762322015334001,
        "helpful_class": 0,
        "review_text": "The hotel is very good if you have flight from or to Don Moueng and need other flight next day from there.You have to be patient to look for your room as this hotel is huge. Room is very good and comfort.Breakfast is very nice many selection."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.7869660460021901,
        "helpful_class": 0,
        "review_text": "I stay at The St. Gregory once a month and I could not be happier with this hotel. Reddy and Moses greet me like I am family. They are so helpful and kind! The hotel is clean and spacious. I consider myself very picky and I can honestly say this is the best hotel in DC!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.623767798466593,
        "helpful_class": 1,
        "review_text": "We loved our stay at The Talbott. Beautiful property, awesome customer service, and a superb location out of the hustle and bustle of other neighborhoods. Big shout-out to our concierge, Gene. His recommendations were a memorable part of our stay. Also appreciated the front desk associates who honored a food credit that the booking website had incorrectly listed."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 27,
        "expertise": 0.00157020514518,
        "user_cities_visited": 27,
        "review_days": 0.336801752464403,
        "helpful_class": 0,
        "review_text": "The hotel is located right in front of the navy pier and Michigan lake thus it has a great view and location specially if you get a front view room (which I didn't) and the location is a few blocks from Michigan st. So many places to eat and shop. What I didn't like was that when I got into the room the bathroom was not in its best shape which is something I expect for paying what you pay there, but bed and everything else was comfortable"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9266155531215771,
        "helpful_class": 0,
        "review_text": "Too close to the bad / dangerous neighburhood Tenderloin where Taxidrivers do not want to pass through in the nightsThe hotelstaff did not help with the luggage when we came - we were the only guests in the lobby at that time. They did not warn us about the dangerous part of the next surroundings. We heard every word from the next room - crying and arguing."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 39,
        "expertise": 0.002715650479808,
        "user_cities_visited": 108,
        "review_days": 0.309967141292442,
        "helpful_class": 0,
        "review_text": "Our family ( 4 adults) stayed here in June 2016. It is attached to the Ellis Island Casino; 15 mins walk from the strip and is reasonably priced.+ves1. Budget prices.2. Breakfast .-ves1. Very smelly corridors and rooms - old carpets, stained, dirty.2. Rooms need renovation.3. Bathrooms are terrible - with old & hardly functioning fittings."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.6095290251916751,
        "helpful_class": 0,
        "review_text": "Me and my friend stayed at this hotel at the end of a 6 week trip to Thailand, and we do not regret this booking.The best aspect of this hotel was the customer service - staff were extremely friendly, helpful and polite and we did not experience any poor service during our stay. Our room (deluxe room) was spacious and comfortable, and included lots of facilities.We paid extra for the buffet breakfast option, which was plentiful in choice, and a chef was always nearby to top up any food that was getting low. I particularly liked the option to choose how you would like eggs cooked.My only gripe with this hotel was the pool area, which is on the wrong side of the hotel, meaning that it is dark throughout the day and the pool was too cold to swim in as there was no sun to warm it. The pool area itself felt dated and old fashioned and should probably be renovated.Aside from the pool, we thoroughly enjoyed our stay at the Avani Atrium, and particularly the staff service which was exemplary."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 15,
        "expertise": 0.002031530917563,
        "user_cities_visited": 85,
        "review_days": 0.6396495071193861,
        "helpful_class": 0,
        "review_text": "The only negative is that carpet in rooms was a little tired and the chairs in the tower lounge need refurbishment. Having said this we still had an amazing stay here. You really would be hard pushed to get more for your money in BKK or any where for that matter. Excellent service from all staff. The breakfast in Mozu really is something else over 150 different dishes. Light lunches, afternoon tea and all beverages Inc until 6pm in the lounge. We'll be back for sure."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 62,
        "expertise": 0.0026260620103710003,
        "user_cities_visited": 39,
        "review_days": 0.43702081051478603,
        "helpful_class": 0,
        "review_text": "I attended a conference at the convention center: this hotel is an easy, short, safe walk from it.  I saved more than $100 per night by walking 5 minutes.  The service is good.  The parking is $30 for 24 hours, which is also good for the area; and, the hotel allows you to keep your car there until 6pm on the day of checking out.  Another good thing: they have expanded cable for no additional charge.The only problem: the rooms are in need of repair.  For example, in my bathroom, the faucet barely worked, the tub had been relined at some point in the past and the paint was coming off.  The Roman shade for the one window had a large stain on it and one of the pull cords was broken.  Still, for the savings, it was worth it, just good to be advised."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.345564074479737,
        "helpful_class": 0,
        "review_text": "Suggest booking direct with hotel instead of through Hilton general booking over phone it was very busy when we were there. Elevator is very fast and service people very nice. They had a excellent breakfast an you could get an omelet made to order. The hotel was about 4 normal blocks from beach"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "We have stayed here three times since December of 2017. It is a beautiful experience in everyway. Friendly staff, professional to the max, warm, inviting. Beautiful rooms, and great food in the hotel. Do not hesitate to book a visit. One of the visits was booked for a conference. Beautiful food and constant service."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 12,
        "expertise": 0.000759196404603,
        "user_cities_visited": 33,
        "review_days": 0.30722891566265004,
        "helpful_class": 0,
        "review_text": "I did not like the stay at this hotel that much. The room was very dark en old. On the floor were marks from an iron... I don't know how they came there. The lamps were broken and the doors were not that clean. The breakfast was poor, you only had choice between brown bread and Raisin bread. I would not go here another time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48247535596933105,
        "helpful_class": 0,
        "review_text": "I stayed at the Grand Hyatt during Memorial Day weekend and there were about half a dozen parties/conventions going on. The staff however never broke a sweat and were courteous the entire weekend. I left a bag that had my iPad, some expensive sun glasses, and more in it and was freaking out because I didn't live in D.C. I was told about a program Hyattis apart of called ILEFTMYSTUFF.com. It was an easy process to submit my request and within a fee hours my items were recovered and my peace of mind at ease. They never lost their cool and helped me regain mine."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.7207009857612261,
        "helpful_class": 1,
        "review_text": "I had the chance to stay at Le Meridien San Francisco with my family in early August and was beyond satisfied with our stay. First off, their Director of Sales & Marketing, Matthew Hohenstreet, was extremely accommodating and went above and beyond to ensure my family was taken care of. The rooms we spacious and nicely appointent. F&B was delicious and service was terrific; especially for breakfast service. We ordered a la carte and we received our food timely and cooked to perfection. We will definitely return to the hotel and recommend to our friends and family."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.517524644030668,
        "helpful_class": 0,
        "review_text": "I'm a lifetime platinum member, and I had been to several Marriott properties on South Beach. Now, I finally found a place comfortable enough to lay my head down. I was assisted by Lauren at the front desk, who was ABSOLUTELY EXCEPTIONAL. She allowed me to preview the room first and worked it out perfectly so that I could get the upgraded room I was looking for. Everything was great until I tried to turn off the air conditioner that night. When I turned it off, it kept blowing cold air. Maintenance personnel came to look at it, but could not fix the problem. I  was cold throughout the night and couldn't sleep. I unfortunately had to check out early instead of staying the whole week, because I didn't want to catch a cold. That's the only thing I found wrong with this property. Lauren deserves a promotion for her excellent customer service."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 17,
        "review_days": 0.069550930996714,
        "helpful_class": 0,
        "review_text": "Nice service and wine hour and breakfast were very nice.Watch the placement of your room though.  We were in the back, which we thought would be nice and quiet.  Very early in the morning 2 garbage trucks collected garbage making very loud noises and waking us up.Otherwise a very nice hotel and should be even nicer after the renovations that they said they will be doing soon."
    },
    {
        "user_review_posted": 711,
        "user_total_helpful_votes": 210,
        "expertise": 0.0013235993148750002,
        "user_cities_visited": 184,
        "review_days": 0.34720700985761205,
        "helpful_class": 0,
        "review_text": "We stayed here on a stopover between NZ and LA. Choose an ocean vie room for the best views. The hotel is located 2 blocks back from the beach itself, so access is good. However, the place lacked soul."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.742606790799561,
        "helpful_class": 0,
        "review_text": "Room was nice and modern, Loved the rain shower. Casino was packed like every downtown casino on Fremont Street So I didn't play any table games. Room rates were excellent. Wish I had found my Wi-fi code earlier as it was printed on the pamphlet that came with the room key. Won some good money on Fortune Cup horse racing machine. Had such a good time I'm going back in November and will be staying here."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 4,
        "review_days": 0.06900328587075501,
        "helpful_class": 2,
        "review_text": "Air conditioner incredibly loud, but when you turn it off to sleep the room gets really hot.  Avoid this hotel!  Here are some extra words to bring my review to the minimum required length of 200 charac"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 8,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "Stayed at the Hay for a few days with my wife for sightseeing.  You can walk straight out the front door, look right and see the White House.  The service is without a doubt, top notch.  Our room was very comfortable and the bed unbelievably amazing.  I would definitely recommend staying there for at least a few days if you go to DC.  The best thing about the place is the feel and the service.  Not like some big commercial hotel at all."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.26341730558598003,
        "helpful_class": 1,
        "review_text": "I've used this property twice now to accommodate many guests for annual advocacy days. Renard is absolutely wonderful at communicating before the event to make sure all the details are perfect. Once the time arrives to execute, Renard will do most anything to help when needed. Megan was extremely helpful in communicating very specific dietary needs we have to the Chef and catering staff. The catering staff is extremely friendly and helpful, this year they continually offered to assist our guests with mobility issues with getting their meals. Idris is an absolute delight and I was glad to see him again this year. If you are looking to host an event, large or small I would definitely recommend the Washington Plaza. Proximity to major DC attractions is great and the staff continually goes above and beyond to make sure all your needs are taken care of as the event \"host.\""
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "Clean chic and  modern hotel with close proximity to union station the  national mall and monuments. Had a wonderful view of the capital building which is even more spectacular at night when it is lit up."
    },
    {
        "user_review_posted": 489,
        "user_total_helpful_votes": 90,
        "expertise": 0.0007832019760780001,
        "user_cities_visited": 224,
        "review_days": 0.710295728368017,
        "helpful_class": 2,
        "review_text": "The Drake is our hotel for downtown Chicago. We are Hilton Honor members and get an upgrade to a junior suite. Our room was perfect and everything was done well. The only problem was the breakfast at ground level. The restaurant didn\u2019t provide the menu and sounded like the only option was breakfast brunch. After some discussion with management they adjusted our bill to reflect what we would have ordered. This happen twice."
    },
    {
        "user_review_posted": 143,
        "user_total_helpful_votes": 44,
        "expertise": 0.001383478046834,
        "user_cities_visited": 199,
        "review_days": 0.47809419496166405,
        "helpful_class": 0,
        "review_text": "Stayed in Godfrey Hotel for 4 nights, and I can only recommend this place. The staff was attentive and helpful (and they even went out of their way to ensure us a room on one of the top floors to have a better view). The room was spacious, clean and comfortable. But the biggest advantage with this hotel is the location. Very close to many restaurants and bars in the River North area, walking distance to the loop, but in a very calm and quiet block, so no noise at all at night."
    },
    {
        "user_review_posted": 330,
        "user_total_helpful_votes": 98,
        "expertise": 0.001331420795174,
        "user_cities_visited": 95,
        "review_days": 0.045454545454545005,
        "helpful_class": 0,
        "review_text": "THis hotel ( our first stay there) wa very well situated downtown , within easy walking distance to Powell St. cable car, Westfield Shopping mall and the convention center (1-3 blocks away). The staff were all very helpful and friendly. They responded immediately to all request with a very pleasant demeanor. The hotel had a beautiful and modern gym open 24 hours a day. It was partially being renovated so not all facilities were open but neighborhood had so many clubs and restaurants to chose from that it was not important."
    },
    {
        "user_review_posted": 513,
        "user_total_helpful_votes": 110,
        "expertise": 0.0009306739331070001,
        "user_cities_visited": 550,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "I want to say the staff were out of this world great and they made my 27 day stay remarkable.  I like the location close to the blue line and some nice restaurants.  The only complaint I have is the building and windows are not made to keep the street noise out.  I am normally fine with some noice in a city but this hotel seems to have issues with the glass insulation as you hear auto and truck noise but worse motorcycles that are going buy and loud banging around 10:30 every night.  I would stay here again as the staff were awesome and other then the noise the room was wonderful.  I recommend this location for your stay in Chicago"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 8,
        "expertise": 0.002174322228063,
        "user_cities_visited": 474,
        "review_days": 0.40690032858707503,
        "helpful_class": 0,
        "review_text": "It's a wonderful destination once you sort through the chaotic layout of the Royal Hawaiian Center and all the Sheraton properties. Seemed that everything was called the Royal Hawaiian kind of like peach tree street in Georgia.Built in the 1920's this hotel is full of history and they've done a great job maintaining the property to preserve its beauty. We stayed in an historic suite. There is a very modern tower however I feel it's not as beautiful as the main building. The gardens and beach areas are very well maintained. I truly was impressed with this luxury collection property from SPG. The beds were OMG comfortable and we had no unusual hypo-allergenic issues from the room.What really sets resorts and hotels apart from their competitors is the staff and representatives. We checked out of Turtle Bay Resort a day early and drove back down to Waikiki to spend the end of our trip at the Royal Hawaiian. We had mailed some packages to the hotel and Monica, one of the Conceirge, had researched our trip and knew we were expecting packages. Any time I needed anything Monica was there to get it done.One morning we needed something for our upset stomach. One of the bartenders poured a tall glass of Bitters and demanded she not charge me and that I come back for more because it was the best cure for any stomach ailment. (True if you didn't know). Everything the staff did for us was heartfelt and genuine. You can tell when staff does something for you because it's their job. I can totally tell when they do it because they want to and not because they have to do it.Check out the doors in the historic building. Hard carved masterpieces. And I love the door opens with just a touch of the card and you don't have to try to figure out how or where to insert the card. Fresh treats await you in your room from the pastry chef. Nice touch and not to spoil it but he gives you the recipe so you can make these tasty treats at home to remember your stay in Honolulu.They have a business suite with a printer if you have to print anything. Again I'd recommend if you rented a car, someone gets out with the luggage and the other person parks the car in the garage. It's quite a ways with luggage and the bell desk is pretty efficient getting the luggage to the room. Pay for parking at the hotel and take the voucher with you along with the ticket you receive from the garage when you leave the garage (in and out privileges all day with pass and it's cheaper)."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 44,
        "review_days": 0.9660460021905801,
        "helpful_class": 0,
        "review_text": "Our driver, Murphy, was excellent! He was courteous and on time for both of our trips. Not having a car in Chicago is okay, when you stay at The Thompson! It is an excellent tool! We went to dinner in a Lexus!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 25,
        "expertise": 0.0027122801885500003,
        "user_cities_visited": 28,
        "review_days": 0.43483023001095206,
        "helpful_class": 1,
        "review_text": "I have avoided this hotel in the past due to the reviews. Happy to report, the rooms have been updated! Overall, room was clean, sleek, new and quite comfortable. The only complaint was that the A/C wasn't cooling the room enough.There was a really bad smell in the hallways that lingered during our entire visit but luckily it didn't filter into the room. Also, not a big deal, but they use cheap no brand water where most SPG properties provide Dasani.Last, being platinum, most hotels that don't have a club lounge automatically offer free breakfast in addition to the welcome amenity but here it was offered as part of the welcome amenity. I get that it's a full breakfast but would expect them to better recognize platinum guests.It's a 5 min walk to the strip, very conveniently located. Some reviews have talked about the sad look of their small casino but honestly, you're not staying here for that."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 2,
        "review_days": 0.8274917853231101,
        "helpful_class": 1,
        "review_text": "I am Shay who is royalty in compass skyview. This is my fifty stay here I arrive on 21 Dec to 10 Jan 2019. This time I plan to stay for 20 nights and hope to stay more than. For this times I invite my friend from my county to stay here he is Havivi. I arrived first around 7pm. ICE\u2698 was checked in me. Then I go to my room or I call my apartment I really happy to be back stay in the same room 3002. I like this room so much coz it very good view. During I waiting my friend I came to say hello my friend at Mojjo Khun TU and Khun AU. I always went mojo drink and talk with Khun TU and Khun AU. After that I came up to lounge Ice \u2698served the new red wine for me it has the kangaroo on the bottom I think it better than the old one. Me and my friend planned to countdown in BKK. For my breakfast time I always came at Silver lining lounge with my organic eggs and vegetable. I want to tell that Cherry\u2698 and Air\u2698 is my good chef she can make my eggs style and my ginger lemon tea & I want to emphasize that the club silver lining The wonderful service of Sunny \u2698. And to note pear \u2698serving me a glass of afternoon wine. For my room was very clean by Da and Lek are good take care me. Da like to role towel as elephant and rabbit I like so much made my apart have a little pet. During the day I like to go to pool for sunbath or go to talk with my friend at club lounge. Manager Sa is very good she and her team always good take care of Shay. Look like I came back to meet my old friend in every 3 months and I know well everyone here love Shay. Until the last day at Compass Silver team had surprised my before Birthday. They give me the best present of my life I think that. Luckyly GM. Numa at the lounge I want you to know I really appreciate with these surprise. Sadness time came in the Evening I had to go I didn\u2019t want to cry anymore. I said good bye my friend at Club lounge and Mojjo. Ice came down to send me at hotel door and bell boy Toey and Pia help me grab a taxi to international airport. They are very good man. Before I gone I took a photo with them. And I will be back to see them all in April exactly. At the end I want to thank you all of you guys. You gave me second home and friend. See you soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.29463307776560704,
        "helpful_class": 0,
        "review_text": "a good deal overall - if you're not expecting goose down comforters and the like.free parking during your stayroom was fine, security seemed adequate (outer doors to hallways lock as well)disappointment was actually in comfort of the room -you must call the office to turn on the AC - controls are disabled in the roomwalking distance to the river, lots of restaurants in the area20 min walk to navy pier - but lots of public transportation options anywaysbedcover had stain, and though i clearly set aside with stain/bleach spot facing up, it was placed back on the bed when bed was made up."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.706462212486308,
        "helpful_class": 0,
        "review_text": "Hotel is a 5 minute walk from the beach. What\u2019s great is your room doesn\u2019t have that smell of wetness that all the beach front hotels have. If you\u2019re looking for a swimming pool, this isn\u2019t the hotel for you unless you have kids then it\u2019s great because it\u2019s only 14 inches in depth. Clean, modern rooms. Very friendly staff. Get $5 credit a day for refusing room service. They still brought us towels and other necessities daily. Floor to ceiling windows and a view of the ocean are a plus! You\u2019re also very central to all the restaurants and shops on the main strip. Shower has a hand held extension which is great because that\u2019s what I\u2019m used to back at home. Two negatives: one would be the auto lights in the bathroom. Lights kept turning off while in the shower and we had to swing the door open for the sensor to realize someone is still in the bathroom. Also, the toilet not having a separate door. Overall very happy with our choice."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 49,
        "expertise": 0.001564945226917,
        "user_cities_visited": 107,
        "review_days": 0.62486308871851,
        "helpful_class": 2,
        "review_text": "Like all hotels in the Union Square area, this hotel is right on the edge of the infamous Tenderloin District. We stay here once or twice per year, but don't go out and roam without understanding the boundaries. Tiffany, Prada, etc., are steps away, but so are some of the worst of the downtrodden. It's a San Francisco problem that gets worse every year.As for the hotel, it's great. We've always had superb support from staff and find the restaurant excellent. It's convenient to shopping. Uber is Johnny on the spot and most fares are under $10 around town.We usually try to get up above the 20th floor, to minimize street noise."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 52,
        "expertise": 0.002184707050645,
        "user_cities_visited": 22,
        "review_days": 0.008762322015334001,
        "helpful_class": 2,
        "review_text": "For people living busy lives with only a few days dedicated to rest, this is perfect place to come back to your senses, relax and recharge. It's beautiful and serene. Amazing customer service. Special thanks to Carlos the bartender for the best mojitos and amazing service poolside n in-room. We love it here :)"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
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        "user_cities_visited": 4,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "Nice, clean, friendly staff. Hotel room is clean and large and very close to many areas of downtown. Walking distance to embarcadero and pier 27. Staff was very friendly and accommodating would highly recommend this hotel."
    },
    {
        "user_review_posted": 178,
        "user_total_helpful_votes": 46,
        "expertise": 0.0011442995163690002,
        "user_cities_visited": 80,
        "review_days": 0.036144578313253004,
        "helpful_class": 0,
        "review_text": "This is a great hotel! It is in a good location, not so far from downtown and the Hill, and only a few blocks from a Metro station. My room was very comfortable and the bathroom was large and excellent. The breakfast was great and everything that I tasted was incredibly delicious."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.37130339539978,
        "helpful_class": 0,
        "review_text": "The hotel was overall great. The staff was very helpful and accommodating. We had dinner and breakfast in the hotel and the food was delicious! The only downside was that it was hard to take a hot shower. Not a major issue but just something to be aware of. I would recommend staying at the hotel."
    },
    {
        "user_review_posted": 161,
        "user_total_helpful_votes": 69,
        "expertise": 0.001970334641635,
        "user_cities_visited": 540,
        "review_days": 0.161555312157721,
        "helpful_class": 0,
        "review_text": "The Sofitel in Washington is lacking in many things except a high price. We just returned from a five day stay and won't be staying there again.For starters, there was no doorman to unload the luggage and take it to the room. It's no better than a 50% chance a doorman will be available to open doors or hail a taxi for you.The room was very cramped and the furnishings quite uncomfortable. The bath us large enough but the shower was not clean. The toiletries were average at best.We had no too sheet on our bed the first night but did have a duvet. There was a great problem getting the bed made properly - no sheet, then no blanket. We were never able to get the pillows correctly. Requesting down pillows is simply a wasted effort.We travel quite a bit and most hotels in this chain are superior to this particular one. In short, we won't be staying here again!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 37,
        "expertise": 0.009869187293881001,
        "user_cities_visited": 6,
        "review_days": 0.09419496166484101,
        "helpful_class": 3,
        "review_text": "We checked in June 19, 2015 and checked out June 22, 2015, so we gave it a chance. The hotel is obviously short staffed and the employees are not happy with their jobs.  For more than 12 hours, we had no air conditioning, on the hottest day of the year.We called  the operator three times,  to no avail.   I finally went down to the front desk and spoke to Biannca, who was totally disinterested.  Her customer service demeanor is that of a robot. She asked me if I had reported the a/c problem before, and I told her I had been calling for hours. Blank stare.When Michael, the a/c tech came, he was really nice and we thanked him profusely.The next night, we called at 9 p.m. for bath towels  They did not arrive until after midnight.On the morning of June 22, 2015, I called down to the front desk and asked if we could extend our stay for two days.  The woman said sure, just come down and let me see your credit card, because we had paid cash for the previous night.  I went downstairs and was told by Biannca that they had no rooms.  When I said that I had just spoken to another woman who agreed to extend our stay, she said that must be the woman who just went to lunch.  Biannca called the manager, who said no one had told me we could extend our stay.  I said, \"Are you calling me a liar?\"When we went to check out, i asked for my $100.00 cash deposit back. Biannca told me to get out of line and wait for 20 minutes for the housekeeper to check the room.  I stood in a corner for over 30 minutes, with Biannca trying to ignore me. I finally approached another front desk person, who immediately gave me the $100.00.The elevator system is also absolutely terrible, with 4 elevators for more than 33 floors.We will NEVER RETURN TO THIS HELL HOLE! The service is absolutely horrible!"
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 31,
        "expertise": 0.001065458457464,
        "user_cities_visited": 64,
        "review_days": 0.8099671412924421,
        "helpful_class": 0,
        "review_text": "we had an issue in our washrooom the first afternoon of our 2 night getaway. I unfortunately had to go downstairs after going back and forth with service to get an engineer to the room. I then spoke to the manager who I explained my situation and he was quick to act upgrading us to a higher floor as well as a corner room for our troubles and to ensure we had a good stay. That we did. He saved us the trip. Will be staying here upon our return."
    },
    {
        "user_review_posted": 253,
        "user_total_helpful_votes": 109,
        "expertise": 0.001981299982249,
        "user_cities_visited": 296,
        "review_days": 0.098028477546549,
        "helpful_class": 1,
        "review_text": "I stayed here for two nights and it was very pleasant. The rooms were renovated in mid 2013 and they are large. The fitness center is really good. The location is great, really close to Michigan Ave many shops and restaurants. Public transportation is around the corner."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 5,
        "expertise": 0.000603617812566,
        "user_cities_visited": 10,
        "review_days": 0.414019715224534,
        "helpful_class": 1,
        "review_text": "Awesome place to say, hotel has all the amenities but some rooms are a little oldGreat location right on Waikiki beach with a good pool and bar/restaurant on siteFriendly staff, very helpful and from our experience reasonably priced"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 70,
        "expertise": 0.003126264298061,
        "user_cities_visited": 48,
        "review_days": 0.9178532311062431,
        "helpful_class": 0,
        "review_text": "Hotel staff was excellent, location for Nats games or work at Navy Yard can\u2019t be beat. You\u2019re right across the street from the ballpark. We had several issues that came up (reservation was wrong, bill was wrong at checkout) all of which were fixed when we brought them up by the staff. Work out area was one of the best Hampton Inns I\u2019ve stayed in, clean working equipment. Roof bar was nice, lots of baseball fans who hit the game like us. We got the park and stay and it was worth it as valet is $45 a day. I would definitely stay again.Here is one major tip travelers, YOU MUST BE AWARE OF WHEN THE NATIONALS ARE PLAYING. One hour before the game until one hour after the game you cannot drive to the hotel. If you arrive during that roughly five hour period you will be stuck in brutal traffic, driving up and down M Street SE unable to turn onto First Street (see picture of sign!) until one hour or so after the game. Plus lots of people running in front of your car regardless of the traffic lights as the game lets out."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 21,
        "expertise": 0.002058873934468,
        "user_cities_visited": 197,
        "review_days": 0.335158817086527,
        "helpful_class": 0,
        "review_text": "This hotel is situated miles from anywhere, the rooms are almost to ibis standard with very small showers I'm not big but couldn't shut the glass doors!Tea/coffee doesn't get topped up daily.The staff do not wish to talk in English I stayed here fir 2 nights and that was more than enough!However I did find they could ask for your money quick enough....when I checked out I stated I wasn't happy with the stay and I all I was told was thank you.....I wouldn't book here nor recommend it"
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 189,
        "expertise": 0.007732199390590001,
        "user_cities_visited": 53,
        "review_days": 0.27327491785323105,
        "helpful_class": 0,
        "review_text": "I spent five nights at the Hyatt Regency San Francisco,.Overall, it's an OK hotel. The lobby appears to have been recently renovated. It's huge, which can be nice (feels spacious), but also means that it can get packed and become very busy at times (which is less nice).Staff were OK - generally nice, although some of the receptionists were a bit curt (eg at checkout I literally had a two-word exchange with the receptions, who just told me it was \"all done\").Breakfast is nice, there's a good selection of fresh fruits (I would have preferred an even bigger selection!), and the oatmeal is not bad.The location is also OK, although if you're not from the US you may be surprised by the number of homeless / drunk people squandering around the hotel (across Market Street and the Embarcadero). Generally harmless though.But it's the rooms which really could do with a major renovation. They're on the old side, and for some reason the bathroom is split into two: (i) a shower/bath and toilet in one \"normal bathroom\"; and (ii) the sink inside the room itself, which is carpeted and surely is unhygienic for a bathroom!."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.457831325301204,
        "helpful_class": 0,
        "review_text": "We thoroughly enjoyed our stay at the Vive Hotel!  It is well located, comfortable, and stylish without being over the top.  It is an easy walk to any part of Waikiki and still manages to be fairly quiet.  Breakfast features fresh fruit daily along with coffee, juice, muffins, etc.  Staff is very friendly and they go out of their way to be helpful.  Room was small, but clean and a view of the beach.  And the best part of all is the Vive is reasonably priced!  Truly an excellent, all-around value."
    },
    {
        "user_review_posted": 163,
        "user_total_helpful_votes": 43,
        "expertise": 0.0011704029530160002,
        "user_cities_visited": 157,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "Nicely decorated and clean hotel right next to the Union Square and short walk to Chinatown. All the hop-on-hop-off buses leave from the Union Square so it was easy exploring the city with the Chancellor as our base."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 8,
        "expertise": 0.001328151499176,
        "user_cities_visited": 168,
        "review_days": 0.7294633077765601,
        "helpful_class": 0,
        "review_text": "Picture of swimming pool is a bit outdated, but the rooftop pool is nice after a hot day in Bangkok! Hotel is good quality, breakfast buffet has a wide offer. Located near some restaurants and walking distance from markets and temple. Very nice and clean rooms/bathrooms."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 4,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 19,
        "review_days": 0.098028477546549,
        "helpful_class": 0,
        "review_text": "The Cornell has a great location near Union sq! Great value for the money. We \"only\" paid 160$ per night for our room. That's about 50$ less per night than at the other hotels in the area. Nice rooms and bathroom was great. Friendly staff!Breakfast included in the price which was nice and made to order.The hotel has a great valet parking just opposite the hotel. We paid 24$ per night for the parking.I would def stay there again. Great value!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 7,
        "expertise": 0.00130567508919,
        "user_cities_visited": 48,
        "review_days": 0.24917853231106202,
        "helpful_class": 0,
        "review_text": "I loved my stay at this hotel! Immediately upon going inside we were offered assistance with getting our bags up to the reception area which is on the second floor. Check in was a breeze and the staff was courteous and engaging. The rooms were modern, clean, and elegant. The bed was also divine.The hotel is centrally located and within a 5 minute walk of a multitude of bars, restaurants, and the Magnificent Mile of course. There is also a Starbucks in the lobby, win!I would definitely stay here again, we had absolutely no issues!Hint (!):  When reserving a room, ask for a room on the side of the building away from the hospital. The front of the hotel faces the hospital and you can hear ambulances all day and night. I booked my stay on hotels.com and called the hotel afterwards to request my room location with no problems."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.575027382256297,
        "helpful_class": 0,
        "review_text": "The service and friendliness was amazing!  Very attentive to detail, and made everything feel at home.  Would love to visit and stay again.  Room had a great view, and front staff was very responsive to text messages to my questions.  They give you a phone number to text with the front desk staff, and I thought it was exceptional!  Very useful for traveling, and getting answers quickly to avoid hold times, etc."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.378970427163198,
        "helpful_class": 0,
        "review_text": "Close proximity to stadiums is perfect! The restaurant, Jimmy's On First Avenue, has the best Filet Mignon Sliders in the world! The bar at Jimmy's has great bartenders and excellent drinks at reasonable prices! Rooms are clean and spacious, especially the suites. The outdoor pool and spa on the top of hotel is first class! There are dozens of great bars and restaurants within a 3-6 block radius. We love 'The Cloud'!"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 13,
        "expertise": 0.001507962779065,
        "user_cities_visited": 21,
        "review_days": 0.262869660460021,
        "helpful_class": 1,
        "review_text": "Hate to write a bad review as the check in staff and rooms  were lovely but the overwhelming bleach smell was to much to handle it was that bad i could not breath properly it was like a old people's home x10 I thought it was just cleaned and would go but it never I checked out after a terrible nights sleep and felt ill all day"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 8,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.61117196056955,
        "helpful_class": 2,
        "review_text": "Rip off, rude, dirty.  These are the three words that come to mind when staying at the Ocean Reef Suites.  If you like the bait and switch con, this place is for you!  Your journey begins by showing up in your car, expecting the parking as designed on their website only to be told that they don't actually provide parking.  Think the rate you reserved at is the rate you are actually going to pay?  Definitely not, be prepared for extra fees!  After the front desk has ripped you off and treated you like a second class citizen, be prepared to enter the dump that is your hotel room.  Stained carpet leads you to your \"suite\" where you are greeted with foul smelling odors, a bed that couldn't even benefit from the comfort of a box spring much less a real mattress, and a space a/c unit that would be lucky to keep the room below 75 degrees.Save your time, money and dignity and stay some where else!"
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 84,
        "expertise": 0.003126264298061,
        "user_cities_visited": 47,
        "review_days": 0.054216867469879006,
        "helpful_class": 1,
        "review_text": "Lovely stay in beautiful classic Hawaiian hotel on Waikiki beach.  If you are a beach lover, please note the beach is extremely crowded.  Good location though for people watching,shopping and dining around."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 18,
        "expertise": 0.001831623082864,
        "user_cities_visited": 28,
        "review_days": 0.745345016429353,
        "helpful_class": 0,
        "review_text": "Do not be fooled by the ads on the booking website. There are major renovations being done on the hotel at the moment which I understand would cause some disruption however this is not mentioned in the ads or in the confirmation email.We arrived at the main entrance only to find out you had to walk around the block to get in via the rear entrance, Wifi is only available in the reception area, no tea, coffee or milk in the room, had to go down stairs to get more towels as not enough in the room, no lift and to top it off cockroaches in the reception area. Luckily we were only there one night,"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 60,
        "review_days": 0.26341730558598003,
        "helpful_class": 1,
        "review_text": "Great staff, very courteous, helpful, hospitable, friendly, engaging. I am out of attributes to describe how helpful they were. I travelled with my husband and three kids under 6 yrs of age. They helped out with entertaining the kids to help me register and also to get juices for them and snacks. I would like to say the bed was extra comfortable and the rooms were extra spacious. Great view from our floor of the sea. The washer came in extra handy especially with the kids. I booked a three bedroom three bath suite and was surprised it was actually a 4 bedroom four and a half bath suite. Though the 4 th bedroom was really small but still a pleasant surprise. The staff helped me clean up my mess daily which included dishes though the dish washer was also good and useful. The location is literally steps from the awesome beach, the walk on Jbr and steps from the big bus tour stop. I have nothing but good things to say about the location. The sheets on the bed were great and changed daily and the bed was very comfortable.Now to the few negative things. I noticed several strands of hair on the floor in several places when we first came in. The building is a little older and the bathroom graut is not as clean as I would like. The way the bathroom is constructed, you would have a puddle of water on the floor if you are not careful. Poor bathroom design. There are vents in the bathroom floors and the kitchen floor as well; that sometimes bubbles over with water or soap suds. Especially in the kitchen when I am running the sink, the dish washer and the clothes washer simultaneously and it is quite large and requires a clean up or someone might slip and fall. Dish soap, sponge and laundry detergent is not provided by the hotel much to my disappointment. I was especially upset when I bought my own dish sponge and the house keeping staff took it. I complained to housekeeping and due to language barrier, they kept bringing me a bath sponge; I gave up and went to buy another. Due to reading other people's reviews I knew to find the hotel's entrance from the basement garage floor, this was weired but at least I was prepared for that.In summary, I loved the hotel, the staff and the location, it was comfortable and reasonably clean. I recommend this hotel, I would stay there again!!!!"
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 62,
        "expertise": 0.001770936775902,
        "user_cities_visited": 84,
        "review_days": 0.339539978094194,
        "helpful_class": 0,
        "review_text": "We could walk easily to Fisherman's Wharf for shopping or dining or catching transportation.  The concierge desk was very helpful with maps and suggestions.  The full breakfast was a great start to a busy day.  Our room was set up well; kept clean; and comfy.  A great value for the money."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 31,
        "expertise": 0.0037486879592140004,
        "user_cities_visited": 30,
        "review_days": 0.37239868565169704,
        "helpful_class": 0,
        "review_text": "My wife and myself stayed here for three nights in October as part of a road trip, as it was  our first time (and will be our last) in Las Vegas. We are not into the gambling side of Vegas but just had to see the sights on our trip so chose the Platinum for its off strip location. Car was parked for us and we were checked in smoothly to our lovely suite overlooking the pool and the back of the strip. The room was huge with all facilities, including a washing machine and drier, which was very useful to freshen clothes. It is a 5-10 mins walk to the centre of the Strip along East Flamingo Road, so very convenient. We had breakfast in the restaurant, which was very quiet and quality of food and service was very good. We also had room service, which was prompt. If you wanted to cater for yourself, you could do that with the full facilities in the suite. While we did the sights and shows of Las Vegas, it was great to return each evening to the the peaceful calm of the Platinum."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 46,
        "expertise": 0.0034345122064420005,
        "user_cities_visited": 20,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "We just left the Hilton Waikiki this morning after a week-long stay for our honeymoon. Overall a nice stay.Hotel is clean, spacious and welcoming. We loved the lobby bar with its nightly live music and happy hour.Location is fantastic. Staff are friendly. Tick and tick!Oh and the ocean view rooms are spectacular. We enjoyed sitting out our deck watching the surfers in the distance.A few minor downsides:- Hotel is due for a little face-lift. Still very nice and good value.- No shade around pool. A few umbrellas would have been great.- Noise. We were woken most mornings by construction a whole block away. The rooms didnt seem very soundproofed from external noise."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 3,
        "review_days": 0.20865279299014203,
        "helpful_class": 3,
        "review_text": "Yes,  I know what you're thinking why would the staff at  a prestigious hotel steal from someone's car? I asked myself that same question after I book the $500 night hotel room for my boyfriend's 40th birthday in San Francisco. As we pull up in our meager Toyota tundra the bell staff threw the luggage on the floor as opposed to bring up a cart.  We were so rushed that we left some small items in the car  including his small Michael Kors business card holder with his ID. Before heading out  he went to get his id from the car going back down there noticed that something else was missing. our planner with all of our gift certificates and $35 in cash along with a brand-new Michael kors  business card holder were gone,  and I saw them in there with my own eyes having told my boyfriend exactly where to find them in the truck before we left for our night out. Surprisingly the valet  staff had no idea what we're talking about and the hotel management offered no help, I EVEN WAS CHARGED FOR THE VALET! Horrible birthday weekend and we at that point were so frustrated that we canceled the rest of the trip and came home we've tried speaking to the head of security hotel management and no one has offered us any type of answers."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 27,
        "expertise": 0.0014138754814480002,
        "user_cities_visited": 26,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "It was the best CQ I've ever stayed. Location, facilities, cleanliness, amenities, everything was excellent. I was especially impressed by the hospitality of the hotel staff. My special thanks to Liz for giving me upgraded room as well as free early check-in.  I will definitely stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.39430449069003204,
        "helpful_class": 1,
        "review_text": "never had a bad experience here. The staff from the management to the room service is exceptional. Hotel is right in the center of the strip, and has some of the best balcony views you'll ever see. Rooms are huge with all of the comforts and appliances from home. I've been to Vegas 20+ times and this hotel ranks #1 in my humble opinion."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 252,
        "expertise": 0.005660585544792001,
        "user_cities_visited": 88,
        "review_days": 0.17141292442497202,
        "helpful_class": 0,
        "review_text": "My boyfriend & i stayed at the HIlton Waikiki Nov 3-10. The hotel is on Kuhio street which is so close to so many things, the zoo, waikiki beach, so many shps and places to eat.-Pool on 10th floor... dont bring your towels they have towels there... and a bar! Hang 10 grill and bar which is excellent!PROS- no resort fee- Nice restaurant Mac 24/7.. good food and reasonable prices, excellent service.- Little Cafe in the morning - Mac 24/7 on the go- Hotel bar and live music from 6-9 (board in lobby showing all the info),bar open later- Hotel tourist desk to set up excursions etc- Rooms are very nice and modern- Can print directions to anywhere for you and provide a map upon checking in- Valet parking is very quick- Free water when you walk out to valet parking-25 hour Fitness centre on floor 2- Hotel is super close to everything!!!!!!!!! So many things to do around here. great location!- Bathroom has a hair dryer and a small face mirror- Long mirrors in the bathroom and in room- Shampoo, Conditioner, Soap and Shower Cap providedCONS-$28 USD a day to park, only have valet parking so take advantage of that-No free wifi except in loby and pool area- wifi is 9.95 a day or 49.95 a week if you want it in your room-No bath tub, just a stand up shower"
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 54,
        "expertise": 0.0018173439518140001,
        "user_cities_visited": 64,
        "review_days": 0.034501642935377004,
        "helpful_class": 0,
        "review_text": "I was hopeful when we entered the lobby. Room in tower had a nice view from balcony but was very noisy.  Room was clean, bed comfortable, but room outdated. Bathroom was very outdated.  The tub drain was very rusty and if I would have had a child needing a bath I would not put them in that tub.  The bathroom was a bad version of early 1980. Location was good."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 171,
        "review_days": 0.8263964950711931,
        "helpful_class": 1,
        "review_text": "Let me preface by saying: I have been a Hilton diamond for approximately 7 years.I believe we stayed at this property on an \"off\" day, and I suspect their service is normally better.We arrived at 3pm, normal check-in time and were greeted by a friendly valet, promptly.At check-in, I was told my room was not yet ready, and it would be approximately 30 minutes until it was. This was disappointing since we were looking to rest up for a bit before starting our night and had a long morning. I was offered a food and beverage credit for the inconvenience, without asking, so that was well received. We left our bags and were assured they would be at our room when it became ready.They did also check for status upgrades but none were available with 2 beds, and could not offer beyond a single category without an upcharge. Given the wait for my room, I felt it would be easiest to just give me a room that was available despite the category.We went downstairs to Zen kitchen and enjoyed some very nice sushi- excellent even. However, when we mentioned we were waiting on our room and had heard nothing yet, the waitress offered to check again. She returned and told us it could be another 30 minutes, but they would extend a credit (for half of what was originally quoted) for our lunch. I clarified, would this credit would be in addition to the original?  -and she agreed it would. We waited a little while longer, and decided to start walking around. I received a text notification for our room at 4:20, almost an hour and a half late. This is quite surprising since normally as a diamond I almost never have an issue getting early check-ins of an hour or so.We return for our keys and go to our room. The room was almost perfect, with only some flaky light switches in the bathroom and reading lights next to the bed. Also, there are no receptacles near the beds, nor USB charge ports. I could only find one on the other side of the room. This is an annoyance for me at night.Then we realized our luggage was never delivered as they promised it would. I called for it, and an initially very nice bellman brought them up.The last Waldorf property I stayed at (I've stayed in numerous) was Chicago, where they have a clear no-tipping policy which I really valued at that property.I hadn't heard if Vegas had a similar policy, and was still rather annoyed that we still couldn't rest up and had to wait for our bags. The bellman seemed to 'dig' for a tip while I was looking for my wallet, although he seemed aware of the situation and I declined any help with the bags or room. I didn't enjoy the encounter.So, we get a little bit of rest and start considering going out when the doorbell rings, followed by a knock immediately after. Before I could even reach the door, a lady was unlocking it and opening it! She seemed startled, and mumbled something I didn't quite make out. Then she said something about 'do you need water?'.I was confused and again declined. I have no idea what that was about, but it made us feel really uncomfortable. I suppose they may have been told to stock the room? I don't know.So. We had a nice night out, returned to the very comfortable beds and all was forgotten.But, breakfast was also a miss. I was just so deflated by this point with the property.We were seated quickly, offered drinks quickly, but it took a little while to take our order. There seemed to be some confusion on the part of the server about the included continental breakfast for Diamonds, as she didn't know if all three of us could get it. So, the two adults got the breakfast which felt a little lean (small jar of yogurt which was very delicious, toast / bagel / OR pastry, and fruit for $25 normally!). I asked for 2 eggs over medium on the side for some substance, and she repeated it back to me in confirmation.The 8-year old ordered pancakes, and we assumed this was an adult order (turned out to be charged less for a child portion which was nice, but I don't recall seeing it on the menu or it being mentioned as an option).Food that simple I would expect to arrive quicky, but it was a little slow, again.Missing from our food was my eggs, and I let the server know. She apologized and admitted she forgot to enter them, and asked if I would still like them! I said absolutely!Now, from my experience and perspective the correct thing to do in that situation, would be go straight to the kitchen and tell them you need something stat, and you don't put it on the bill. But, I was charged the $12 for two eggs on the side, which I waited for while the others ate. They were also a little light for medium eggs. Otherwise breakfast was delicious, given the other issues.So, at check-out I decide to go to the lobby just to make sure everything was square with the bill, and the credits promised. It was almost a 10 minute wait to check out.Like I was afraid of, the original, larger food credit was not there and I had to explain what happened at check-in. It was made right ultimately, but the entire stay just felt exhausting.I do love the property and location, the food was delicious, but they just missed the mark on the level of service people normally expect at a Waldorf property. I still hope to give it a chance another time where hopefully I can leave a better review."
    },
    {
        "user_review_posted": 201,
        "user_total_helpful_votes": 107,
        "expertise": 0.00247411293966,
        "user_cities_visited": 169,
        "review_days": 0.123220153340635,
        "helpful_class": 0,
        "review_text": "This is a massive airport Hilton and from the outside looks impressive. Getting there is easy using the light railway system and getting off at Terminal 2. The good thing about this Hilton is that HHonors check-in is clearly shown and there's no waiting! Reception is reasonably friendly however, the online check-in almost makes the reception desk obsolete! This hotel does not have Hilton's Digital key system yet however, that's not surprising as this is another one of those Hilton's in desperate need of an overhaul! The recognisable light brown colours, dark carpets, cream doors and deep brown furniture in the rooms screams 1970! I only stayed here for one night and the comfort is fine, good space room, node view across the airport and the standard amenities. Surprisingly their room service menu did not offer the classic Hilton Burger! It would fit perfectly with the overall theme."
    },
    {
        "user_review_posted": 536,
        "user_total_helpful_votes": 215,
        "expertise": 0.0018370576775170002,
        "user_cities_visited": 1085,
        "review_days": 0.019715224534501002,
        "helpful_class": 0,
        "review_text": "I got a last-minute discount I saw on booking.com, so the price was quite affordable. It is very close to a stop on DC Metro's Red Line. Even though it is not near any major DC sights (even DC zoo is not that far along Connecticut Avenue, it is still a long walk), being on the Red Line makes many places in DC very accessible.The room is all right but still quite comfortable. I also think it is quite clean. The clerk, Luis, at the reception desk is very friendly and agreeable, even though it was very busy when I was checking in.I also like that they offers free coffee and tea downstairs and I can come down to get it any time of the day. In the morning, there is free newspaper (USA Today).The Wi Fi is free and works nicely in the room.I do think soaps and shampoos they offer in their bathroom are not that nice. However, with the price I paid (less than $70 in January) and considering how expensive DC hotels are - many other hotels may be more expensive but with worse services - I don't think I have anything to complain."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.016976998904709002,
        "helpful_class": 1,
        "review_text": "You want to stay in a hotel, don't stay here. This is, by no doubt, the worst hotel I've stayed in, in my entire life. You might as well never sleep and on top of that the air conditioning doesn't work, or does the shower or anything else for that matter. I tried to get my key reprinted since it demagnifies everytime I go anywhere and they wouldn't reprint when I need it. It is probably a blessing in disguise so I don't have to use the standard issue ear plugs before 6 AM. The noise never stops!!!!!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.39430449069003204,
        "helpful_class": 2,
        "review_text": "Everyone was very helpful especially Yesemia - she provided good service and was very courteous.  The room was kept neat every day with fresh towels.  I also enjoyed eating at the Bistro - the food was good and the service was just right."
    },
    {
        "user_review_posted": 161,
        "user_total_helpful_votes": 65,
        "expertise": 0.001849715894878,
        "user_cities_visited": 79,
        "review_days": 0.48192771084337305,
        "helpful_class": 1,
        "review_text": "Outstanding ... great stay and lovely views. The hotel was steeped in quality and luxurious finishings, coupled with a team of excellent staff. The hotel is conveniently located on Sheik Zayed Road and near the Mall of Emirates, just over the road. The room standards are spectacular and large. This is a top hotel for families, business or solo travellers."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.11719605695509301,
        "helpful_class": 1,
        "review_text": "Not impressed.  No valet on arrival, 15 minute line at check in.  room not ready at check in. Try to get ready for an anniversary dinner date in an hour with two people and an infant and then enjoy your evening - don't worry you wont be stressed out at all."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 3,
        "review_days": 0.267250821467688,
        "helpful_class": 1,
        "review_text": "My wife and I just spent 12 days at the Sheraton Princess Kaiulani celebrating our 30th anniversary. You will love it as much as we did. Not on the beach, but across the street from it, you can walk through the Moana across the street and enjoy drinks meals on the ocean. Beautiful theme, worth the time to learn the history, wonderful luau show, the beatles tribute was fun as well. Food was great, but the price tag was typical for a buffet on the strip, $24 breakfast, $50 dinner. The best part was definitely the people, ask for Kerry at the check in desk, she took care of everything we needed. Pay for the upgrade to poolside higher floors so you can see the ocean. I told Justin at the desk that we missed the kukui nut necklace making session and he took his own necklace off and gave it to me for my wife. That says it all. Watch out for the free photo session, they want $30 a picture or $200 for all of them. Food in the Splash bar was the best on the beach, small plates were a bargain. Pool was excellent, workout room was available 24-7. Resort fee included parking, which made it well worth it, other hotels fee was $30 and up not including parking.Stop comparing and hit the button, this is the one!"
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 24,
        "expertise": 0.000958631070781,
        "user_cities_visited": 45,
        "review_days": 0.44687842278203704,
        "helpful_class": 1,
        "review_text": "Travel agent suggested the Four Seasons in Union Square, competitive with hotels in the area. Nice spacious rooms, central location, classy but not pretentious. Make sure you get a rate with breakfast as the restaurant is pricey.Special thanks to Vanessa for the great Concierge advice and scheduling of tours and dinners.  A great concierge is worth its weight in gold, saving you time and money while making great suggestions for family with teens.Also special thanks to Eric's VIP Tours for turning a rain day into a great day."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 1,
        "expertise": 9.194894994299198e-05,
        "user_cities_visited": 12,
        "review_days": 0.686199342825848,
        "helpful_class": 0,
        "review_text": "A very nice presentation up front. Room was very clean and a nice tiled bathroom. Great beds and real nice single quilts, have not seen this before. Great pillows, air conditioning worked great. Also very central."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.686199342825848,
        "helpful_class": 1,
        "review_text": "Amazing is the best way I can describe The Platinum.  Just had my wedding this past weekend and everything turned out perfect.  The location, suite, spa, restaurant and the staff are top notch.  From the beginning when it came to booking it was so easy for the family with the link sent and the group discount was very reasonable.  We did a couples massage and were running late but Genesis the receptionist was so friendly. Went to the restaurant for breakfast and Juan Carlos service was impeccable and food delicious.  The room was so spacious and clean.  The wedding turned out perfect and Sandra our coordinater  made it so easy, I had no worries.  Valet was fast and front desk took care of my needs . This is the place to stay from now on."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 22,
        "expertise": 0.004339990437309,
        "user_cities_visited": 12,
        "review_days": 0.38937568455640703,
        "helpful_class": 0,
        "review_text": "read my previous review from 7 years agothat was just a gong shownrented this from my friend got booked a 2 bdrooms Oceanview plus for a week at the beginning of December.  called in ahead to request diamond head side and a higher floor.anyways arrived at the hotel at 330pm and checked in1(last time I checked in here was horrible.) was informed that the rooms weren't ready but wold be in about 20 minutes.  however the front desk agent  corrected herself and said it's available now however it's on the 8th floor.  having read numerous threads and TA reviews I know that the laua would be loud ish however the agent assured me that it would be until 9pm or so..okay whatever she said that we would be in the room adjacent to the ocean front..as this was dragging along(seriously it took 20 mons to check in..my kids were running around going crazy) I didn't feel like waiting any longer and would accept the compromise for the 8th floor but better view room(865)also they were nice enough to accept packages on my ehalf from amazon so that worked out great..30 minutes later I was given my keys and we were to park at the parkade. now this parkade..first 2 floors are valet only so u gotta bring all ur luggage strollers whatever else you have down..luckyou us the first thing we found was a escalator..where the heck is the elevator??(we found that later on)so after an adventure getting from the third floor to the room man..what a room.  The view was gorgeous, couldn't ask for a better view well maybe a oceanfront. Glad to see they updated the furnishings and that tv is awesome..well besides the tv guide not really being accurate.  the kitchen was fully stocked with everything you need including a rice cooker.the master bathroom..man I read abut the bidets and I loved it.  at first it took a little getting used to but man once you use it you can't go back. The sofa is a pullout bed but we never used.okay now on to my main complaint..it's the noise.  we couldn't get away from it. the lounge plays music till 1030-11pm and it carries all the way over. slightly annoying but whatever. my sister and brother rin law took the other bathroom and thr delivery trucks and the little sand grooming carts would wake them up at 530-6am everyday. would a higher floor solve that? maybe..so I regret not going to themanager about the noise.we used the pool once and it was cold..we preferred to go to the beach itself and it sucked not having a shower or foot rinse thing besides at he pool area..hassle to go there with kids and ur beach crap.laundry was convenient we ran several loads but ran into the problem of people leaving their laundry in the machines and not taking them out..house keeping can't touch t so you have to call for a manager to move it and bag it up.housekeeping was great since we were using a timeshare they cleaned it once for us and they were great about providing anything else you needed by calling or texting.the location is good and bad...the good it's way easier to drive here then our usual destination at the wyndham beachwalk. the bad is that it's damn far away from everything 15 mins walk to ala moana or 20 min walk to kapahulu or Kuhio.  my feet were killing me by the end of our trip.during checkout the power went out..lol I seriously have the weirdest moments ago the front desk area..always an adventure!that being said..our family enjoyed the hotel and my kids would have enjoyed it more if they were older..PS: food on site is a marked up eg. blue ocean shrimp is $18 vs 15 at the mall..we would drive to get food like at me bbq, poke from foodland or udon from marakume, also a food pantry on Hobron."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7957283680175241,
        "helpful_class": 0,
        "review_text": "The check-in process was extremely smooth even though I was requesting to check-in at 9am. Everything was perfect in the room, cleanliness was also great. Thanks Liz for the amazing check-in process!!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 44,
        "review_days": 0.48576122672508204,
        "helpful_class": 0,
        "review_text": "Last minute trip to San Francisco and we stayed at this impressive hotel.  Clean grounds, excellent customer service, wonderful accommodations, and close to many activities for the whole family. We stayed on the 22nd floor with great views of the city.  While valet parking is a little high, you do have in/out privileges.  We had a great experience and appreciated the close proximity to the Children's Creativity Museum."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.453997809419496,
        "helpful_class": 0,
        "review_text": "Recommend for family vacation. Close to all famous attractions, restaurants and shopping mall. Parking is pricey, but very convenient. Room is pacious and modern looking. View is very nice. Can see the bay bridge."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.623767798466593,
        "helpful_class": 0,
        "review_text": "We normally stay at Queen Kapiolani but we came across this hidden gem on a last minute booking. At first we were skeptical about the outward appearance but after Checking in with Yoshi and open the doors to our room we discovered a hidden gem ! I\u2019ve been reading a few other not so nice reviews and I scoffed at it. This hotel had quite the charm, It was clean and comfortable ! A few blocks from the busy shopping area on Waikiki . Ok people that complain about parking, and all the other little things and fees Hello ! You are going on vacation to a tourist destination ! Expect all these things ! But what won us over was the staff ! From valet to the front desk, housekeeping they were the plus !!!! When we checked out I got to \u201ctalk story\u201d with Auntie Rene, and was telling me about the history and the equestrian theme of the hotel and another plus Local Owned ! It really made me sad to go home it\u2019s like that feeling of leaving after visiting Ohana. The manager even came in to help with valet, Very rare now days to have genuine conversation with staff at hotels it really made it a great experience for us, I hope that you guys give Equus Hotel a chance ! As for the staff I hope your manager will see this and recognize what a great team He/She has ! Keep us the great work and a Mahalo Nui Loa for making our short stay a great one ! Looking forward to coming back and will definitely share to friends and Ohana to check out Equus :)"
    },
    {
        "user_review_posted": 181,
        "user_total_helpful_votes": 34,
        "expertise": 0.0008016322818230001,
        "user_cities_visited": 81,
        "review_days": 0.8510405257393201,
        "helpful_class": 1,
        "review_text": "If you are traveling through O\u2019Hare and are lucky enough to get delayed, don\u2019t despair! Head over to the Hilton and take a sign of relief. It is located on the airport property and accessible through underground tunnels, which makes it exceptionally easy to get to. The staff is very friendly and helpful. They have an incredible fitness facility, a number of restaurants on site to meet just about anyone\u2019s appetite. The rooms are very comfortable and quiet, despite the fact that it is in the airport property. My ONLY complaint was that the ac/heater only operates as a heater during some months and an AC during others. My room was hot and when I called down, I was told that they hadn\u2019t switched to AC yet...only the heat was working.thankfully the window opened and I was able to get some fresh air.It\u2019s a little pricey, but worth it."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.5531215772179621,
        "helpful_class": 0,
        "review_text": "Good and simple hotel, air condition, every room has a toilet and shower. In a silent area. Just one block away from civic center station.No breakfast included!City maps and literature of San Francisco is available."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.422782037239868,
        "helpful_class": 0,
        "review_text": "We stayed one night, the receptionists Lily and Andy are very nice and very patient to explain our question and tell us which way to park our car is cheaper, also they recommend a nice restaurant to us.  the hotel location is very good, the beach just cross the street and easy to walk to restaurant and shopping. The hotel free provide bottle water and towel for carry to the beach. room is quiet and bed is comfortable."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 10,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 14,
        "review_days": 0.169769989047097,
        "helpful_class": 1,
        "review_text": "I stayed here for four nights in October and had initially chosen the hotel based on location and room spec. I like the area which is quite close to Terminal 21 although I prefer to be nearer to Siam centre and Chitdlom which is still very accessible via BTS or even on foot for the more energetic.Check-in was no problem although the lady who dealt with us looked like she really hated her job and didn't attempt a smile at any point. It's a shame really because all the other staff were very pleasant.The room was quite nice although I felt that a 'deluxe room' should have a view of something other than an adjacent apartment block which was literally a couple of metres away. First night was fine but on the second night we had an electrical fault and we were moved to another room. This is really where the problems started and the new room was slightly smaller and also didn't have a bath, I immediately asked to have a comparable room to the one we paid for and was told this was the same grade.After complaining to Agoda we received a response some 2 days later via a letter from one of the staff asking me to contact them. The lady in question asked me what the issues were and I reiterated my earlier complaint to which she offered to look for a new room. At this point we had spent two nights in the smaller room with no bath and didn't want to start packing and unpacking again so we declined a move on our last night.I've given the hotel 2 stars because I felt they missed several opportunities to offer great customer service and only really reacting when Agoda stepped in. Further more they declined to offer a discount for the nights we stayed in the smaller room with no bath.I think the hotel has a lot of potential its such a shame that they don't take customer service seriously. I wouldn't stay in the Park Plaza again as we later found the Berkeley in Pratunam was offering a far superior room and location for just a few pounds more (ended up staying there for one week, see sperate review). But if you want to be nearer Asoke and Terminal 21 and are not worried about the above give it a try."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 17,
        "expertise": 0.0023906726985170003,
        "user_cities_visited": 110,
        "review_days": 0.040525739320920004,
        "helpful_class": 0,
        "review_text": "We were strongly advised by our Taxi driver not to go to the Super 8, as \"it was not safe and there were a lot of dodgy characters having around ther\". We went anyway, and nothing could be further from the truth.   The Super 8 turned out to be a small, friendly , well organised establishment with friendly, competent staff.  The entertainment in the evening , ie karaoke, was good, well organised and had the added plus of beer at \u20ac2 a bottle! The Catering staff who provided a simple but adequate meal each morning were courteous, polite and efficient with special reference to JAY JAY, an exceptional Lady who readily understood when we could not remember our room number.  A few simple questions and she was able to assist us.  A first class member of the Super 8 staff who sets a high benchmark for others to strive for!  Well done JAY JAY!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 21,
        "expertise": 0.0026451476302510003,
        "user_cities_visited": 26,
        "review_days": 0.414019715224534,
        "helpful_class": 1,
        "review_text": "I've found nothing to complain aboutMaybe a lack of small shop inside the hotel but honestly, it's not a big matterI've had a room at the 39th floor. So a nice viewThe room was clean when I arrived and each evening when I was back from the officeThe bathroom is wonderfulAdded to the discount of the rooms in this period, I only can recommend this hotel !"
    },
    {
        "user_review_posted": 2864,
        "user_total_helpful_votes": 3926,
        "expertise": 0.006544813247059001,
        "user_cities_visited": 234,
        "review_days": 0.9600219058050381,
        "helpful_class": 1,
        "review_text": "A lot of Chicago tall buildings have reflective covering a blue tint on some, the Loews hotel tower near riverside walk is the same, lovely looking building, worth a viewing especially with the sunlight reflecting on it."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 11,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.20153340635268302,
        "helpful_class": 0,
        "review_text": "The location of this hotel is perfect. You are close to all the sightseeing areas for during the day and close to great restaurants and bars at night. The service was friendly, the room was nice and clean with a comfy bed. We'd definitely stay here again upon a return trip to DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6484118291347201,
        "helpful_class": 0,
        "review_text": "Liz was an absolute pleasure to deal with - she went above and beyond to deliver a great customer experience. We had an early arrival on a busy day, and the staff was friendly and accommodating.  Hotel rooms are clean, bright and well located. This hotel is. highly recommended"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 17,
        "expertise": 0.0027356397934760004,
        "user_cities_visited": 141,
        "review_days": 0.674151150054764,
        "helpful_class": 2,
        "review_text": "Yep. Called the hotel directly...if your reservation was made prior to May 15 2018 there is no resort fee. My reservation was made May 10th and was told I would not be charged the resort fee. Have stayed here several times and enjoyed the hotel. Parking charge now $39 per day - valet only. Great location and friendly staff."
    },
    {
        "user_review_posted": 165,
        "user_total_helpful_votes": 42,
        "expertise": 0.001125455147302,
        "user_cities_visited": 42,
        "review_days": 0.46440306681270505,
        "helpful_class": 0,
        "review_text": "I arrived 1:30 am and ask if they have 24 hour room service = No, room looks like the same than 1980, outside looks 1960\u00b4s.Air conditioning system down the window (not central AC) the only positive pint is that they are close to K street! Better go to Hyatt or Fairmont for that price and 5 times better quality. Not going back."
    },
    {
        "user_review_posted": 386,
        "user_total_helpful_votes": 165,
        "expertise": 0.001964944296087,
        "user_cities_visited": 189,
        "review_days": 0.40251916757940803,
        "helpful_class": 0,
        "review_text": "This timeshare property is tucked in between the Bellagio and Cosmopolitan. Even the smallest accommodations provide you with the feel of a suite. The daily cleaning service is supposed to include just refreshing towels and emptying trash however these ladies do a full service cleaning. We've had a strip view on a previous visit and it was amazing. This visit we have a non-strip view and it faces a wall but everything is still amazing. This has become of first choice when visiting Vegas. Parking is located underground in the Cosmopolitan parking (level B3). Make sure you tell the concierge to put you the no call list. It is after all a time share and if you don't make this request they'll be calling you to pitch going to their info/sales pitch. Aside from that it's like staying at a nice hotel on the strip."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 133,
        "expertise": 0.009978759792563002,
        "user_cities_visited": 132,
        "review_days": 0.423329682365826,
        "helpful_class": 2,
        "review_text": "This property is spectacular. The renovation of this history landmark was done with serious attention to detail. The lobby is grand and open with a lot of places to sit to take in the atmosphere. Benjamin's has some exceptional rare whisky's nearly impossible to find. This property is pricey but not disproportional to high end hotels in the area. Chances are, if you are staying here or looking to stay here, you aren't reading fabricated Yelp reviews and you are not concerned with prices.The rooms are beautify decorated and opulent without being gaudy. The beds were comfortable and the rooms were quiet. The staff seemed knowledgeable regarding the history of the property as well as services the hotel had to offer. They were friendly and helpful. The bartenders knew what they were doing and professional. The experience at BLT Prime was very good. The food and the service were on point with no problems noted. The Spa was beautiful and extremely accommodating. My wife was extremely complimentary of the services received. All in all a great high class experience and on par with the best hotels in DC.I give Trip Advisor some credit.  The users are much more sophisticated than Yelpers.  Their site is riddled with fabricated reviews of this property.  That's unfortunate."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 9,
        "review_days": 0.597480832420591,
        "helpful_class": 0,
        "review_text": "Stayed here 5 nights over Christmas when visiting family in the burbs.  Really enjoyed the stay, nice room and good staff.  I would have rated it a 5 instead of a 4 if not for the unwanted surprise $20 per night \"urban fee\" when checking out. As I was told at arrival that the internet was free and we didn't use any of the facilities this is clearly nothing more than adding $20 to the prepaid Expedia rate.  Just be honest and charge what you want from the start! Having enjoyed 5 nights with you it was a shame I then walked out feeling a bit ripped off"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.8061336254107331,
        "helpful_class": 0,
        "review_text": "Booked an executive floor room with ocean view. First few nights were great and the restaurants on the ground floor were great. However during our 6 night stay, the aircon became faulty and we were downgraded 10 floors to a smaller standard room. Compensation provided was minimal due to amount we paid and room we had prior to the fault. The executive lounge is outdated and lacking compared to the 8 other hotels and executive lounges we utilised whilst travelling and for the price we pay. The only good thing about the hotel was the location and staff. Really needs to be renovated and updated for the price you pay."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 6,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 15,
        "review_days": 0.533406352683461,
        "helpful_class": 0,
        "review_text": "Very nicely finished and spacious rooms (with stocked Keurig machine), high design public areas, convenient location for business travelers. We had business at Merchandise Mart which was just a 10 minute walk. Gym looked nice though we didn't have time to work out. Samantha at the front desk was terrific -- she helped us out when we encountered some noise from the rooftop bar. Dolce Italian (in the hotel) serves a memorable breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 12,
        "expertise": 0.058148515943947,
        "user_cities_visited": 1,
        "review_days": 0.35925520262869604,
        "helpful_class": 3,
        "review_text": "Stayed at the hotel 19-21 of August 2016, on the 9th floor. The room looked ok and had plenty of fresh towels every day. On Saturday, after just leaving the room returned back to grab a jacket, and... found a cleaning crew member going through the drawers! (sure this is not a cleaning protocol while guests are still checked-in) Later that night found out that the bed linens were not even straightened under the comforter, BUT did realize a piece of clothing was gone from the room. Very-very disappointed! Would have not built a fortune on a missing item, but thought I would forewarn the future guests to lock their suitcases during their stay here."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 59,
        "expertise": 0.002317113538563,
        "user_cities_visited": 43,
        "review_days": 0.08652792990142301,
        "helpful_class": 0,
        "review_text": "Very friendly staff. Nice rooms  comfortable beds very clean rooms and hotel, and easy to find. Had great food for breakfast. Very slow elevators must ask for room with a view or you'll be looking into someone's house. Would come back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.727820372398685,
        "helpful_class": 1,
        "review_text": "The resort was in a brilliant location, just off the strip and within easy walking distance of the High Roller and LINQ Promenade.The free shuttle buses were brilliant when you didn't feel like the 10 minute walk or you wanted to go further afield.Our 2 bedroom apartment had everything you could need on a holiday and there was plenty of space and storage options.Only potential issue is there were no elevators for the rooms on the second and third floors of each block."
    },
    {
        "user_review_posted": 197,
        "user_total_helpful_votes": 69,
        "expertise": 0.0015901100642930002,
        "user_cities_visited": 383,
        "review_days": 0.807776560788608,
        "helpful_class": 1,
        "review_text": "The JW Marriott in Washington, D.C. is in a GREAT location for touring The White House. It's less than a 5 minute walk. Although they are in the middle of what seems to be a major renovation of the main lobby, our room had already been updated and was amazing. Our view was the Washington Monument. I highly recommend booking here!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 14,
        "review_days": 0.065717415115005,
        "helpful_class": 0,
        "review_text": "We arrived on Sunday  it was six ladies, and had a easy check-in.  The resort is beautiful.  Off the strip but close enough.  The staff was very attentive and responded very quickly to any request.  The resort allows you to lay back and chill if you want or get involved in the many activities that they offer.  I LOVE the BBQ facilities.  I have family in Vegas and I had a BBQ on one of the afternoons during my stay.  It is so wonderful to know that Customer service is still up and popping in this world of so much turmoil. We will be back next year Tahiti Village,  We have decided to make this an annual stay.    Thank you Tahiti Village."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 3,
        "review_days": 0.174151150054764,
        "helpful_class": 1,
        "review_text": "Wonderful experience, I was please to be helped by suzie at check in who accommodated our early arrival. She was most generous and a pleasure to speak with. This enables us to be accommodated at 11 am instead of the usual chk in time of 3. This was such a relief as we were extremely tired from the flight. Thanks and well done."
    },
    {
        "user_review_posted": 534,
        "user_total_helpful_votes": 210,
        "expertise": 0.0017988933892210002,
        "user_cities_visited": 395,
        "review_days": 0.12048192771084301,
        "helpful_class": 0,
        "review_text": "A large and budget conference hotel which probably says most of what you need to know. Basic services and service at best but friendly door and reception staff.Restaurant provides good basic meals - dinner was good, wine list reasonable and service friendly and pretty efficient although one meal was forgotten and hastily prepared.Breakfast bar has pastries, bagels salad and cooked items -basic range basic quality I skipped it after having a quick look.Room average size I had a double queen which is fine for one and squishy for twoBathroom door opens onto toilet so keep door closed and no half measures as the full length mirro on the back is not a nice look!! Toiletries provided are basic. Shower great with lots of hot water. Plenty of towels I could have started a spa in my room first day with 12 towels and four face washers?!Wifi is not free - this hotel needs to recognize that it's a universal need so build into room cost please. It's costly at US$20 a day for fast version but that said its good wifi and consistent no drop outsDesk chair looked oK but unuseable as its tilted so far back its impossible to use and the room chair was too low.My room faced onto New Jersey avenue which has some traffic noise but not intrusive except early morning when it seems that all the emergency services use it regularly around 6 am.Has a coffee maker and glasses but paper cups. No room safe but hotel provides safe deposit boxes - inconvenient to have to use daily for jewellery.Late checkout only provides an extra hour or costs a lot of money. Parking available at a price. Starbucks opposite for those in need of coffee and good cafes around for food.Handy if you are attending a conference there and are on a basic budget otherwise skip it."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 6,
        "expertise": 0.001103387399315,
        "user_cities_visited": 7,
        "review_days": 0.9414019715224531,
        "helpful_class": 0,
        "review_text": "I stayed there twice on my last trip to Thailand  in December /January located in Soi 11 Sukhumvit, wattana, Bangkok. This small boutique hotel has plenty to offer from the moment you walk in the front door, the reception staff are excellent, the big tip is to book the deluxe room pay the extra ,they are located on the top two levels of this hotel ,the room is larger and very well fitted out in a more art deco style quirky but nice. breakfast is very good , handy location to entertainment and restaurants , walk to the BTS skytrain making it easy to move around Bangkok for shopping , overall a great experience and another mention the staff are excellent,   this hotel you do  get a whole lot of value for your money through the hotel website.  Wilson Charlie Arm Sarah Ann Bow best staff of the Salil hotel Sukhumvit SOI,11Enjoyed my stay quaint hotel excellent value for money special thank you Wilson"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.039430449069003004,
        "helpful_class": 0,
        "review_text": "The Fairmont Chicago staff is amazing.  Especially, Gail Walker.   Everyday she helped us pick out attractions and transportation.  We would come back to this hotel because of her.  She is knowledgable and friendly and made our stay memorable and wonderful.  She went above and beyond.  Thank you Gail!!!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 10,
        "expertise": 0.006825239198625,
        "user_cities_visited": 5,
        "review_days": 0.496714129244249,
        "helpful_class": 1,
        "review_text": "For those families with young children and parents who are non-smokers and not much for gambling, Tahiti Village is a very good choice to stay. Stayed in a kitchenette room which was quite spacious - sofa bed conversion in the living room and a king bed in the bedroom which can be separated by a door (which we never shut), a microwave, small refrigerator that actually kept things cold, coffee machine, and plates/utensils/dish soap/dish towel provided. The A/C worked wonderfully as the temps began to steadily rise exponentially beginning on our first day's stay. Check-in was easy and the staff seemed friendly and helpful. The only problem I saw was that we had to exit the lobby to proceed to the building (Building 2) my family stayed in which meant lugging luggage outside and into the entrance to the building. The lobby area has a small gift shop/grocery store which sells eggs, bread, meats, and other everyday necessities if you are fortunate enough to have booked a room with a full kitchen. Next to the gift shop was a walk-up coffee shop which sells refrigerated snacks and beverages. A restaurant is also in the lobby but it doesn't open until 11am so you can either go to the Denny's Restaurant across the parking lot or simply eat in your room.The Location: The resort is south of the airport (which is south of the much recognized \"Welcome to Las Vegas\" sign). It is a reprieve from the hustle and bustle of the Strip and Downtown.The Pool: There is one main pool which has a minimum depth of 2 1/2 feet and a max of 4 feet. The other one is a lazy river pool with a depth of 3 1/2 feet. Finding chairs in the shade is in high demand unless you are willing to boil in the desert sun and come out looking like a lobster. I did notice that visitors often draped towels over chairs in areas of shade during morning hours, leave, and return hours later thinking the chairs are \"reserved\". Personally, if you have not returned within one hour of MY arrival, I consider your \"reserved\" chair as abandoned. There are posted signs that tell visitors that outside food and beverages are forbidden but I don't think it is highly enforced if at all. Families were coming in with ice chests. Towels and tubes for the lazy river are provided.The Free Shuttle: Didn't use it as we had our own transportation. The shuttle has a 30 minute schedule and drops off and picks up guests at designated spots on the Strip.The Parking: one word - SCARCE. Whoever designed the resort must have used public transportation their whole life because parking spots are tough to find, especially under an awning. During the day time, the Denny's reserves spots for restaurant use which further diminishes parking availability. The front desk will issue a paper parking permit which must be displayed.The Room Tip: Those wanting a room close to the pool should request Building 2The Con: Ice machines were only located on the first floor. The free wifi was not very good.BE WARNED:The resort has ONCE A WEEK housekeeping so don't throw your used bath towels on the bathroom floor thinking somebody is going to clean up after you. Guests often piled their pool towels and bagged trash in the hallways.The Consensus: Very good resort for families with young children who are not into breathing heavy casino smoke and the bells/whistles of slot machines but who are into being away from the hustle and bustle of busy Las Vegas Strip."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 38,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 332,
        "review_days": 0.33077765607886,
        "helpful_class": 2,
        "review_text": "I stayed at the Hotel George for three nights in August 2016.  Many aspects of the hotel were fine: the front desk staff were friendly, and the room was large and clean.  However, for the prices they charge, one should expect a top-notch experience, and there were a few significant flaws that need to be addressed:1. The air conditioning in the gym in the basement either was not working or was not turned on.  There was a thermostat there, but it was locked in a clear plastic case, so it could not be adjusted.  The thermometer on the thermostat reported 85 degrees F (at midnight!), and it was extremely humid.  These conditions made it miserable to work out.2. The front desk staff and a paper in my room both indicated that room service could be ordered through 11:00 pm.  Accordingly, one night, I waited until 10:45 pm and then tried to order room service.  The restaurant staff didn't pick up the phone, so I called the front desk.  They told me that the restaurant staff had left early, so it was too late to get room service.While I am sympathetic to workers who want to get home to their families, the posted cutoff times should accurately reflect these workers' availability.  I could simply have placed my room service order earlier than 10:45 if I had known that they were going to cut out early.  If 11:00 is too late for them to stay, the hotel should alter the printed materials to specify the time when the staff actually do depart (10:30?), so guests know to order before then.3. My in-room refrigerator was not functional (i.e. it did not get cold).4. Upon approaching the hotel for check-in, the attendant at the front door asked me if I needed help with my bag, while reaching for it.  I said that I was fine.  Nonetheless, he grabbed it out of my hand and brought it the few meters to the front desk, which I felt was rude.  When a guest says he doesn't need help, simply leave him alone.  Insisting on providing help when it is not wanted doesn't make the hotel any fancier- it just makes it pushy or bossy.Overall, my stay was fine, and these problems are not terrible.  If the hotel were cheaper, I would have rated it at 4 stars.  But when a hotel charges a lot of money for its rooms, guests should expect higher standards, so it is reasonable to deduct more stars for failings than I would at a cheaper hotel.  I have been very specific about the problems I encountered, so if the hotel reads this review, they will have the information they need to efficiently make corrections."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.10186199342825801,
        "helpful_class": 0,
        "review_text": "Location of this place is so perfect, property is very unique with lots to do onsite. They are so nice to let you leave your car after check out, customer service was amazing, very happy with our stay! I would highly recommend this hotel when in San Francisco!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 20,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 35,
        "review_days": 0.79025191675794,
        "helpful_class": 1,
        "review_text": "We have stayed twice at this Hilton, and I have to say that it is my least favorite of all the Hilton products.  Location is the top feature here; there is no beating the ability to walk into or out of this hotel into the terminals for flights.  Everything else about the room is, well, forgettable. The water pressure in the shower is less than anyplace else I have stayed, and the outlet in the bathroom didn\u2019t work....after numerous attempts at both outlet and hair dryer reset buttons.  We had a very cold room, even after setting room temp higher...only to notice that the window wasn\u2019t completely shut.  The WiFi passcode wouldn\u2019t work, after both of us repeatedly attempting to enter on our respective devices.  We were too tired to really care at this point.  Next time, I think we will use the Hampton close by....we really like those beds and their breakfasts."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 37,
        "expertise": 0.0037116074006770003,
        "user_cities_visited": 36,
        "review_days": 0.7497261774370201,
        "helpful_class": 1,
        "review_text": "We stayed at Parc 55 for 3 nights in August.  We flew into San Francisco Airport and it was very easy to take the BART to get to the hotel (we had a couple of teenage boys to help with luggage).  It was a 3 minute walk from the BART exit to the hotel.  The hotel has a couple of entrances and I found it hard initially to orient myself.  Check in was very easy and we had a room with a great view of the city (when it was not foggy) on the 26th floor.  Room was a little worn but it was clean and modern.  Also very quiet, we did not hear our neighbours at all.  Hotel is in a great location - close to the cable car, lots of shopping and we needed to rent a car for one day and there was an Enterprise Rental just a couple of minutes down the street.  Rented the car in the morning and returned by 10pm at night and did not need to worry about overnight parking.  Overall, nice hotel in a very convenient location."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.46330777656078803,
        "helpful_class": 0,
        "review_text": "The staff was very friendly and helpful. The location was good! We used the light rail and monorail to get to the hotel and it was a short walk through Seattle Center from the monorail station...easy to access! We also were thankful for the shuttle. We used this service everyday to get to Pike Place Market and Pioneer Square. Good service that made getting around the city so much easier! We were thankful we didn't rent a car, driving seemed crazy here! The bed was so comfortable...bedding was great and the room was a good size. Enjoyed our weekend getaway and would definitely recommend this hotel!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.475903614457831,
        "helpful_class": 1,
        "review_text": "Excellent location in downtown and close to all shops. Easy access to Westlake centre for light rail train to airport. We are seniors and found it easy to do. We loved the free cocktail hour (4-6pm) and it gave us a chance to unwind and meet other people. Would stay again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 4,
        "review_days": 0.413472070098576,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here for my birthday for a weekend beginning Jan 21.  the PH suite was AMAZING! great space, great d\u00e9cor. Staff was also helpful and friendly. The only concern was the maintenance and housekeeping habits. Our furniture on our private deck was really in bad shape..it was wicker so it was basically falling apart. Also the floors in the PH were all marbled. So every stain showed. Who ever had our suite before we arrived had lots of fun(I can tell by the stains left on the floors in the bathroom, as well as the bedroom. Housekeeping hours were limited during the day so we were not able to call to complain right away. When we did, We told them to pay close attention to the floors ESPECIALLY the bathroom. Needless to say when we got back from shopping everything was spotless EXCEPT the floors those stains were still there. It was my birthday so I did want to spend the entire weekend harping on filthy floors. Also the Sauna was full of Sand and it didn't work. So basically there was just hot sandy water. There was no towel person to take the used towels from the pool so they were piled up all over the place. The dirty towel hamper by the pool area was filled beyond the rim and stacked up and falling over on the floor. When we were checking out the manager did say they were very short staffed(employees went to other hotels) so I am going to contribute the lack of cleanliness and maintenance to that reason. We come to Miami beach at least twice a year. We were considering staying at Boulan again but NOT under these conditions. I am a nurse and I work very hard for my $$. For the $$$ we spent per night I didn't appreciate nasty floors( putting it lightly) I don't want to go into details about what was on floors.  Maybe I will return, but I am not sure at this point. We are leaning towards a NO"
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 49,
        "expertise": 0.0017927838464080002,
        "user_cities_visited": 271,
        "review_days": 0.39923329682365805,
        "helpful_class": 0,
        "review_text": "Stayed here late Sept 2016.  Bit of a stressful start where we left a bag in the taxi from the airport with passports and valuables.  Concierge showed genuine concern and arranged cctv footage review, ran around the street checking cabs and doing everything they could.  Luckily the driver returned about 10 mins later.Anyway check in was easy, all staff were friendly with a thorough explanation of services and amenities.  Nice large room with a bit of a view plenty of space for luggage etc.  We wandered  around soon after arrival and found a number of appealing bars, shops and restaurants that we later tried.  The Water Tower was nearby and only a few block to the shore.  Was about 10 blocks to the river which we walked to each day.Price was relatively ok considering all factors.Tour desk fellow was helpful and provided plenty of suggestions and organized a river tour for the next day with little hassle.All in all,a great experience with no issues whatsoever... Woudl be first choice if I ever returned to Chicago"
    },
    {
        "user_review_posted": 251,
        "user_total_helpful_votes": 432,
        "expertise": 0.008245512927875,
        "user_cities_visited": 141,
        "review_days": 0.5580503833515881,
        "helpful_class": 1,
        "review_text": "What an absolutely gorgeous hotel & how very exciting to see the Playhouse perform their exciting show in this  unique Ballroom ---it was all so very lovely! The show itself  which has been restructured & produced by Eventastic was as always great fun with great dancers, lovely costumes & great musical numbers that, as always had us dancing in our seats. This Venue is much more intimate than the last one & far easier to get to when staying in Town. The hotel has Jazz bands in the basement so after seeing the Show we popped downstairs for cocktails & to chill out afterwards. It was a fantastic evening & highly recommended for music lovers of all calibres. The Playhouse performs 2 shows  a day Mon-Friday, it is a 1 hour show but we could have watched them for  2 !! We all love Live shows & music so were very excited  to spend time here. Will certainly be going back on our next trip to BKK.  Thoroughly enjoyable!"
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 39,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 11,
        "review_days": 0.093647316538882,
        "helpful_class": 1,
        "review_text": "My wife and I spent the weekend at the Kinzie and enjoyed our stay.  It is an excellent location to walk to the Michigan Ave, River North, the Loop, and the West Loop.  The room the clean, nicely decorated, and the bed and furniture was very comfortable.  The black out shades are very good, if you like a dark room to sleep.  A continental breakfast is laid out on every floor, which was very convenient in the morning.  A tray is supplied to make your selections and bring them back to the room.  The only downside was that there is a club or bar nearby that is very loud.  We were on the fifth floor and the bass from the club was still annoying and went on until 3am.  I got up to go to the bathroom, but then had a hard time going back to sleep because of the noise.  I would imagine that it would be even worse on lower floors.  It did not wake up my wife, and she slept through without any problems.  The Kinzie is a nice hotel, but if you are a light sleeper I would suggest the sixth floor on the opposite side of the building from the club."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.22836801752464403,
        "helpful_class": 1,
        "review_text": "Visited the Marriott Marquis for business purposes during the month of February, 4 days after the superbowl. Hotel was busy, but the staff was hospitable, friendly and available.When I arrived, the staff in the valet parking department greeted me as soon as they saw my vehicle arrive at the front door. The staff immediately approached me by my name and directed me to the front desk. The valet parking manager Bonny had a great sense of urgency and hospitability. As soon as I experienced this level of professionalism and service, I knew that my stay was going to be a pleasant one.As soon as I walked to the Front Desk, the smile and hospitable vibe of the Front Desk agent Henry and the Front Office Manager Greg confirmed that I was at the right hotel I could've ever be in San Francisco. They explained the amenities and services of the hotel with enthusiasm and encourage me to visit the Golden bridge, downtown area, etc. as it was my first time in town.My stay was amazing, I'm pleased with the level of service of this hotel and can't wait to return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.656078860898138,
        "helpful_class": 0,
        "review_text": "When I checked in, the front desk told me that the only room available for the price I had booked was either on the fourth floor or next to an elevator.  I would have to pay more to get a room without those problems.  It was a bait and switch. The bed pillows in our (more expensive) room were uncomfortable.  The bed had only a feather tick on it, which left us either too warm when it was on or too cold when it was off.  The fridge was prestocked with drinks; there was no room in it for our own things.  The room had no night light. There is only one affordable restaurant nearby.  The concierges were helpful.  Stay elsewhere."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 35,
        "expertise": 0.002068144074102,
        "user_cities_visited": 35,
        "review_days": 0.20372398685651602,
        "helpful_class": 0,
        "review_text": "Good location and friendly staff.  Rooms were clean.  Gave it 3 stars because of the lack of early morning coffee.  Coffee is not available until 6:30 am.  I don't understand why some Marriotts provide coffee in the lobby until the time their paid caf\u00e9 opens and others not.  It is not even a question of price but of consideration,  At 160 plus a night for a Tuesday evening in January, it does not take much to set up a of coffee.  Luckily, there is a Starbucks 3 doors down that open during the week at 5:30.  As far as breakfast or other food items, best bet to go elsewhere."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.5016429353778751,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay. We had breakfast overload and my kids enjoyed the swimming in the pool and we enjoyed also the complimentary drinks at the poolside, the place is accessible to all shops and restaurants and the view of the beach is amazing. I'll probably recommend to my relatives and friends. Mahalo"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.984665936473165,
        "helpful_class": 1,
        "review_text": "We spent two nights here before crusing Hawaii. The hotel is clean and rooms were spacious however the two bars opposite were vety loud and music and people on the street below unril 4.30am with the police called to fights both nights. The hotel explained that they have had issues with the bars. This is not just holiday season.Breakfast was ok but not enough space for all the guests to eat, so had to wait some mornings or join other tables, sit on sun loungers.Other than that good loaction to the beach and shops."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 27,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 685,
        "review_days": 0.400876232201533,
        "helpful_class": 1,
        "review_text": "In the past my wife and I had visited the property of the Modern Honolulu for dinner and were impressed but we finally returned this December and spent five nights with them during a trip to Honolulu.Upon arrival the hotel valets greeted us the moment we pulled up to the front of the property. The valet team made sure that our bags were on their way to our room quickly and took care of our rental car. The check in process at the front desk was informative and efficient and we were quickly on our way upstairs. Our room was extremely clean and modern with plenty of space for us and for all of our luggage. The bellhop who delivered our bags was professional and he made sure to explain all the unique features of the room for us before leaving - which we appreciated as so many hotels these days fail to take this into account.We visited the hotel's bar - The Study, for the first time on this trip and we were impressed with their creative drink menu and the high quality ingredients that were used in both the food and in the beverages. As with the rest of the hotel staff, the personnel at The Study were friendly, well trained and highly professional. The only downside was that the place was so packed as the week wore on that it was difficult to impossible to get a table or a seat at the bar depending on the night and the time of our visit.The main hotel pool deck was impeccably designed with beautiful tropical flowers and shrubs placed all over adjacent to the hotel's main dining establishments. The upper adults only pool area also provides a nice option for relaxing in the sun or reading and although the upper \"pool\" itself is too small and shallow for swimming it can provide some quick relief from the heat with a little splash into the water. The elevated walkway out of the pool area past the Ilikai next door also made it easy to walk down to the beach and the lagoon behind the Hilton Hawaiian Village.The bed in our room was firm but extremely comfortable and overall my wife and I both found the space to be tranquil and quiet. We were very surprised how well we slept and how well the room was insulated from outside noise that we have often encountered in past stays at other area hotels. Overall, this property seems to be one of the better choices one could make in the Waikiki beach vicinity which is packed with lodging options. I would not hesitate to recommend it for couples traveling to Honolulu in the future."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 36,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 43,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "I love this hotel. This was my second visit and it was a true vacation during a business trip. The rooms are second to none and the service is totally first class. The location is better than the other 2 in the top 3."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 10,
        "review_days": 0.572289156626506,
        "helpful_class": 0,
        "review_text": "My wife stayed in this suite the night before our wedding and then we both stayed there the night of the wedding. The day of the wedding the hotel even upgraded us to an even nicer suite. I never saw the first one but upon coming back to the room after our wedding (we got married in the crown room of the Fairmont) I was really impressed. Amazingly beautiful suite with tons of hardwood and a ridiculously large and beautiful balcony. Top notch accommodations to say the least. There was a billing issue where we got charged a different rate than we booked at, but Jenni the manager we were dealing with for our wedding took care of the adjustment and explained what happened (the upgrade caused the system to override the rate). Jenni was fantastic with anything that came up. Top notch service as you\u2019d expect from the Fairmont brand. The wedding itself was beautiful and guests raved about how classy and beautiful the event was as well as how the drinks, food, and desserts (including an amazingly beautiful wedding cake) were the best they\u2019d ever had at a wedding. Everything about the wedding was so great, we wish we could do it again to relive it! Thanks so much Jenni for making our wedding a truly amazing experience and for professionally and promptly handling the little issues like this that came up during the planning, the night of, and our stay afterwards! Having you as our go-to contact made the difference and we truly appreciated everything you did for us!Thank you,Jeff and Natasha"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.690032858707557,
        "helpful_class": 0,
        "review_text": "Good location, value for money, outstanding service, most of staffs here know how to serve and have good service mind. The staffs seems happy with their work.Warm and cozy decoration make I feel like stay home with comfortable room and good service.Always come back to stay here...feel like coming back home."
    },
    {
        "user_review_posted": 272,
        "user_total_helpful_votes": 204,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 91,
        "review_days": 0.771631982475355,
        "helpful_class": 0,
        "review_text": "I stayed here in 2014 and liked it then and like the stay more today.   My room is on the 10th floor away from elevators.  King bed, fridge and microwave.   Really comfortable recliner that is modern looking. I do hear some traffic but no airport or airline noise.  Enjoyed a butchers plate and glass of wine at the sports bar.  Bed is comfortable as well.  I have a early morning flight and can walk to the terminal inside.  Bring earplugs if you are a light sleeper."
    },
    {
        "user_review_posted": 1162,
        "user_total_helpful_votes": 326,
        "expertise": 0.0012517084937850001,
        "user_cities_visited": 324,
        "review_days": 0.11171960569550901,
        "helpful_class": 1,
        "review_text": "This is a nice hotel with bright colors.  My room had peach and aqua pastel colors with an orient theme to it.  The building is historic, but the rooms are modern.  There is even something in the brochure about the building being built on bedrock, hence being more protected from earthquakes.  I don't know about that, but the beds a pretty comfortable, there is a flat screen TV and coffee maker in the room, and free wifi.  I especially like the pitcher for water in the room, which also came in handy when it was time to make coffee in the morning.  Some street noise and noise from other rooms, not sound proof.  There is a wine reception in the lobby at 5:30.  Valet parking is expensive, but efficient.  There is an excellent middle eastern restaurant off the lobby, and a nice bar at the corner.  Its not the most luxurious hotel, but I would stay here again if the price was right.  Walking distance to union square and chinatown."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 2,
        "expertise": 0.00017524388106700001,
        "user_cities_visited": 92,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "Great parking no fuss parking. lots of room. even at night. has a gift shop and food places on property. very nice.  one bedroom has a private room and a pull out sofa.  all rooms have a kitchen most have a full kitchen. it had everything but a can opener."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 17,
        "expertise": 0.0019026704666250001,
        "user_cities_visited": 27,
        "review_days": 0.11281489594742601,
        "helpful_class": 0,
        "review_text": "I stayed here with my kids for one night. We arrived late from the airport and struggled from the cab into the hotel. When I registered at the front desk, it wasn't a great experience for me. I was tired and had to prompt the receptionist for information about the hotel and internet access - and I walked away with our four bags and two kids. It was a bit much for me at the time. That shadowed the rest of our stay - which was exceptional. The kids had milk and cookies waiting them in our room. The decor was exceptional and so well thought out. I really think this hotel is a cut above the rest - and want to stay in other Kimpton Hotels. The waitress at the restaurant even removed raisins from my son's granola (I wouldn't even do this for him!). Consistent customer service is really important - the experience when we first walked in made an impact on me - so 4/5 stars."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 24,
        "expertise": 0.0022200154474230002,
        "user_cities_visited": 21,
        "review_days": 0.6642935377875131,
        "helpful_class": 0,
        "review_text": "Arrived at 1030am amd was able to check in to a low floor facing the fremont experience. Very, very loud!One thing that upset me was the pool was not open and we had to walk to the grands pool. I received an email from mgmt stating our resort fee was waived due to the inconvenience. I saved the email as the front desk stated I still had to pay it. After I showed the email it was removed. There was no notes in the system so good thing I had my email!Food was good at MCDs. Very loud and busy casino. Drink service was obsolete. The room was ok except for the sewage smell in the bathroom. Maintenance also needed to fix the unscrewed shower handle as it was about to fall off.Room we chose was so loud we had ear plugs before 1am but that was fine as we were never in the room before 1am except to change."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 6,
        "expertise": 0.001276776847779,
        "user_cities_visited": 11,
        "review_days": 0.375136911281489,
        "helpful_class": 0,
        "review_text": "Definitely old school feeling for sure. If you're not spending a lot of time in your room the size is perfect. No frills, but the bed was comfortable. The smoke from the casino filled our NON SMOKING ROOM and we had to pay a deposit for the room to guarantee that we wouldn't smoke in it. We found garbage and some white unmarked pills under the dresser and night stand. The cleaning of the room was very poor."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.662650602409638,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here 2 nights and loved it! Room was comfortable and clean, rooftop bar was amazing, breakfast at the Kennison was delicious and we loved the location of the hotel. Right across from Lincoln Park and the zoo. Convenient to restaurants downtown. Will stay here again!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 29,
        "review_days": 0.713033953997809,
        "helpful_class": 0,
        "review_text": "We were in town to visit some family.  We bounced from wine country, to Oakland, and spent our last few nights in San Francisco making the Alise home base.  First I should say its located in a great area, and very safe.  I should mention that there are some homeless around but that's really a problem with the city in it's entirety; they're ubiquitous.The rooms were advertised as small so we booked one of the larger \"upgraded\" rooms which I highly recommend.  The finishes were new and the room was pristine.Service from check in to the bar service was perfect.  Very personable folks that genuinely seemed to enjoy interacting with guests.  The bar was well stocked and the bartenders were well informed, particularly about their bourbon selection.  I would definitely recommend this place and we'll likely make a return visit in the future!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 30,
        "expertise": 0.010293028167904,
        "user_cities_visited": 16,
        "review_days": 0.116648411829134,
        "helpful_class": 1,
        "review_text": "This hotel is a great place for either business or pleasure.  I spent five nights there in late July and couldn't have been happier.  Everything is top-notch, from the oversized rooms, to the delicious and varied food, to the genuine, friendly service from everyone working at this gem.  It's by no means an inexpensive place to stay, but then again, you get what you pay for, as always.  I wouldn't hesitate to return."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 37,
        "expertise": 0.00094013768468,
        "user_cities_visited": 25,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "The Halekulani is superb in so many ways that it's difficult to name them all but I will try.  The service, the location, the room appointments, the amenities, the restaurants, just about everything is absolutely perfect.  The staff is cross-trained in order to assist a guest's request.  You will find they go beyond the call of duty to make sure your experience here is truly paradise.  With your nightly turn down service, you will find a delightful little gift on your pillow.  The property is located right next to the beach but once you see the beautiful orchid tiled pool, the intrigue of the warm Pacific will be of less interest.  The rates are dear but treat yourself to one of the finest hotel experiences anywhere and I mean anywhere.  Halekulani means \"House Befitting Heaven\" and trust me, it lives up to its name.  Aloha"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9791894852135811,
        "helpful_class": 0,
        "review_text": "My mother and I stayed at the James in June 2019, and we had an absolutely lovely trip! Mum is older and has mobility issues, and everyone on staff were incredibly helpful, friendly, gracious, proactive, patient, and eager to help. They made her feel so special and valued! We had a beautiful, huge, and quiet room with comfortable beds on a high floor, which the front desk chose specifically so Mum wouldn't have to walk too far from the elevator. The lobby is beautiful and elegant, and the breakfast offered there every morning was perfect -- interesting and satisfying, but not too heavy. One night when I had plans without her, Mum went to dinner alone at Scarpetta, and she was so pampered that she thought they had mistaken her for a restaurant critic! Hector, Rosanna, Miguel and Roman couldn't do enough for us. We look forward to seeing them again on our next trip to New York; I can't imagine staying anywhere else."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 55,
        "expertise": 0.0021718813509610004,
        "user_cities_visited": 83,
        "review_days": 0.5794085432639651,
        "helpful_class": 1,
        "review_text": "Great location, views and a good price but that\u2019s about it. The hotel is very dated with 80s decor  and minimal soundproofing. The hallways echo when people walk down it and doors slam and the plumbing can be heard from other rooms. Noise from the pool, tiki bar and road traffic make for a sleepless night."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 30,
        "review_days": 0.001095290251916,
        "helpful_class": 0,
        "review_text": "I didn't particularly want to be traveling on Christmas day, but a trip for my daughter found me doing just that. We didn't check in until 9pm on Christmas day, so the noise was not apparent. The construction site though was quite evident. There was no mention to me that this was going to be ongoing. I thought perhaps since it was a holiday they weren't going to be working. WRONG... We met another family we just met the night before in the Starbucks cafe attached to the hotel. Shortly thereafter, the jackhammers and the pounding began. It was LOUD!!! I feel that the hotel should have made me aware before check in and now I understand the earplugs they provided in the room. When I first saw them I thought it was for sleeping. Who wants to walk around with earplugs?! So Friday 12/26 there was construction I thought OK, one day, nope construction continued on Saturday 12/27. Fortunately, they did give me a room far away from the construction and it could not be heard there. However, it was disappointing to travel and this is what we got for a pricier hotel. I booked the flight and hotel on Priceline so not sure I was given any discount for the inconvenience. As for the room, it was just an average hotel room. No free wifi. I think having to pay a daily rate is ridiculous. The location is great. A lot in walking distance."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.907995618838992,
        "helpful_class": 1,
        "review_text": "The rooms have no views.  I can\u2019t even see the sky, My room is in the lowest floor and imagine the worst view possible..that\u2019s it!  I\u2019m here for work, but apparently they don\u2019t want people to do work - there are any surfaces to sit and work - no desk or chair.  There is a chaise and a dresser.  I guess I need to go to the food court and sit at a table.   You are only allowed 2 devices on the WiFi as part of the exorbitant resort fee.It will take a lot to get me to stay here again!  I picked it because it\u2019s non smoking and a boutique hotel.  The only redeeming quality is that it is non-smoking.It\u2019s not all that and don\u2019t waste your money.  There are a lot of other places with much better rooms on the strip."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 73,
        "expertise": 0.001999232883046,
        "user_cities_visited": 352,
        "review_days": 0.20591456736035002,
        "helpful_class": 0,
        "review_text": "Small hotel, friendly staff, a couple of blocks from the metro station, and meeting rooms available. Quiet neighborhood, even if my room faced the street. The room was large and featured a mini-kitchen with refrigerator, microwave oven, sink and stove. Perfect location for the business warrior."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.968236582694414,
        "helpful_class": 0,
        "review_text": "Hotel is centrally located, with good facilities, right at the sky train station- pyathai. Meeting space and staff- Worachanida and Benchamaporm are welcoming. Lobby is nice, decorated with Thai style"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.63143483023001,
        "helpful_class": 0,
        "review_text": "Hotel was in the main part of San Francisco. Each evening they had a wine reception with great wines from California. The fitness center had good machines to work out on. I love the fresh fruit they provided in the morning with the espresso bar. Serivce was also good. Sarbi at reception was great in providing us with recommendations of what to do in the short time we had there. Would stay with this brand again."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 25,
        "expertise": 0.002269516435063,
        "user_cities_visited": 15,
        "review_days": 0.765060240963855,
        "helpful_class": 0,
        "review_text": "Pros:Everything including :Pools, food, drinks, villa Rooms bigger than my condo with all you need (including washer-dryer) with a fantastic view of the desert and the airplanes arriving and departing, security, almost no waiting for check-in and check-out (you should see the waiting lines at other hotels, sometimes more than 2 hours), attitude of the employees, fantastic location near everything, etcCons:Expensive not only for the rooms but also for the food and the drinks, bar opens only at 15:00 (3PM) at the pool of the 38th floor, bar and restaurant in the lobby open only at 17:00 (5PM) on weekdays and at 11:00 on weekends (should be open all day, all week, even with a paying breakfast).Hope to be back soon"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 26,
        "expertise": 0.0028251849456900004,
        "user_cities_visited": 29,
        "review_days": 0.239868565169769,
        "helpful_class": 1,
        "review_text": "Located in a very pleasant and convenient block of Dupont Circle, I could (atipically) find \"management pictures\" were true to life. While nice, this is not a luxury hotel. While friendly, service is basic (i.e. no mini bar service, late or no response from front desk, no concierge). Stayed in a deluxe suite on the 4th floor: pretty, but unpleasantly loud street noise. Had to go to a CVS around the corner to get earplugs. There might be better options around."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.435925520262869,
        "helpful_class": 1,
        "review_text": "It was a short stay  but the memories will last a lifetime. Kimberly at front desk were very helpful and very kind. Hospitality is in her DNA. Although we only stay in our room to sleep as were busy touring the city. Our room is spotless, the decor is exceptional. A million thumbs up and stars to all the staffs......it really takes a lot of effort, teamwork to make us comfortable and feel at home.  I will never get tired to tell my family, friends and collegues our wonderful experience at Fairmont San Francisco. My kids are so amazed and so proud and can't wait to share it with their teachers and classmates....the best hotel in San Francisco and the best March(Spring)Break as they learned lots of things about SF as the hotel is very close to all the landmarks that is so rich with history and amazing people. AsTony Bennet says...I left my heart in SF...well.....our family left with a heavy heart...wished we stay longer."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 85,
        "expertise": 0.006337581374820001,
        "user_cities_visited": 55,
        "review_days": 0.6544359255202621,
        "helpful_class": 0,
        "review_text": "This hotel offers the best value out of any hotel I've been to in Bangkok - and I've been to Bangkok five times.The room was really nice and the bed was extremely comfortable and with really nice, soft bed linen. I slept extremely well.But what amazed me most was the breakfast selection. It was incredible. So much to choose from and fantastic quality. Better than many 4 or 5 star hotels that I have been to in Bangkok and all over the world. Bravo!  I have finally found my favorite hotel in Bangkok."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 41,
        "review_days": 0.28532311062431504,
        "helpful_class": 0,
        "review_text": "My boyfriend and I had a trip to San Francisco planned and were worried about finding a decent and affordable place to stay. We stumbled upon the San Remo Hotel online and had our doubts about the boarding house-style place advertised. We loved it. It's an extremely well-located, quirky, homey little place in the heart of North Beach. A stone's throw from Fisherman's Wharf and Little Italy, with friendly staff and comfortable rooms. The rooms are cleaned each day, and though you have to share bathrooms and showers with the rest of your floor pension-style, it's not problematic at all and very clean. Would definitely recommend, especially for the great price they offer. Also the location is unbeatable - North Beach is safe and clean, and surrounded by must-visit restaurants and attractions."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.37239868565169704,
        "helpful_class": 0,
        "review_text": "Stayed here first week of October in a one bedroom deluxe very nice unit huge jacuzzi tub and washer dryer that was very useful.  Check in and check out very easy and felt no pressure to do a time share presentation.  The unit was recently refurbished and was a great place to stay for the five nights we were there.  There is a Smiths supermarket about a mile away as well as other local stores.  If you are looking for a Vegas strip experience this is not it.  The condos are in a local neighborhood that while not bad was definitely not upscale. If you are willing to drive this is a very nice off strip condo that is reasonably priced and very comfortable and spacious."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.26889375684556405,
        "helpful_class": 1,
        "review_text": "My girlfriend and I stayed last week. This place was really nice - seemed recently renovated and they did a nice job - it was very clean and modern. The location is perfect as its just off Broadway and is quiet at night. We go to NYC pretty often and know the subway system, this is right next to all the train lines which was perfect and saves money on cabs downtown. We will definitely be staying here again; this is just a great boutique hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.732749178532311,
        "helpful_class": 1,
        "review_text": "Not impressed for the price. Stayed at holiday inn the night before for half the price with the same size and quality room, and they offered free breakfast and no charge for internet. Will not waste the money again. And ordered a $15 glass of wine and the pour came up a quarter of the glass."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 13,
        "review_days": 0.503833515881708,
        "helpful_class": 0,
        "review_text": "I stayed here for a month and I really enjoyed it. This place is very close ,maybe 3 minutes walk from the sandy Waikiki beach, y cverlose also bus stops, shops and other truorist attraction. We usually had pionoist playing at the evening time on the piano. The view from the sunroof is amazing to the diamand head and to the pacific ocean. It has a bar on the second floor what had live music, alos a burger place on the ground floor. It also can provide car parking places and loundry facilities. My room was quiet, with all mod con and nice view. I met only friendly people on my stay and I really enjoyed as it is walking distance from touristy but also from quiet places as well (park, zoo, hikes, beaches etc) I also would like mention Roxy, the smiley receptionist, who always made my day, and was so helpful! So I can recommend this place for families, people with dogs, single people, and for everyone who wants to have a lovely time! :)"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 31,
        "expertise": 0.006730663135826,
        "user_cities_visited": 9,
        "review_days": 0.352683461117196,
        "helpful_class": 0,
        "review_text": "Wonderful place, excellent location near platinum mall. Great staff... wonderful hospitality. Was lucky to celebrate our Special Day in bangkok.  Was given an upgrade.. 18th floor. Awesome view. Very tasty breakfast...Night market next to the mall.Do meet Ajchara .A Big Thumps up to the Team Centara.Will surely come back again.Thanks again for the wonderful memories."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 7,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "We have stayed at this hotel three times now and have ALWAYS had a pleasant experience.  Beyond this hotel's great location (near Fisherman's Wharf, cable cars, Ghirardelli Square, Lombard, etc.), this Marriott is clean, comfortable, in a safe neighborhood, and has a nice lounge in the lobby.  If you drive, parking is expensive (it IS San Francisco after all!), and the prices in the lounge can be a bit high, but overall this hotel is a great base for exploring San Francisco."
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 120,
        "expertise": 0.003553740171004,
        "user_cities_visited": 90,
        "review_days": 0.618838992332968,
        "helpful_class": 1,
        "review_text": "We stayed for a week and did the D.C. sites from this hotel which is very easy reach to the Metro and the center of the city. The hotel is very well kept and we walked at will around the local community which has eateries and distractions for teens also. I recommend this hotel and will use it for our future trips to D.C."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 9,
        "review_days": 0.233296823658269,
        "helpful_class": 1,
        "review_text": "The hotel is in a great location. The beach and snorkeling right in front of the property were a highlight. We purchased inexpensive beach chairs at the local Walmart because you can't rent chairs on this beach. You do get nice beach towels and mats from the concierge. Staff was generally nice although a little too insistent on doing things their way sometimes. The valets were great. Restaurant for breakfast and dinner were a hit. Need to make reservations for breakfast to be sure to get a seat. We had an ocean view room. It was worth the extra money. We'd definitely stay here again."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 22,
        "expertise": 0.002559858766412,
        "user_cities_visited": 920,
        "review_days": 0.125958378970427,
        "helpful_class": 0,
        "review_text": "Great boutique hotel, quaint and charming without being pretentious.  Absolutely loved the rooftop bar/resto - great place to unwind after a long day working a trade show.  Busy area so parking is an issue, but that is the same in all of downtown Chicago."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 8,
        "expertise": 0.0007928993171820001,
        "user_cities_visited": 7,
        "review_days": 0.8001095290251911,
        "helpful_class": 0,
        "review_text": "Just stayed 2 nights at this hotel in December. Room was fine, breakfast was ok.  Sitting area in restaurant beside River was excellent which made breakfast a pleasant experience.  Our room was standard however it faced the street behind and is right opposite a full on music bar open until about midnight. So if you go to bed early, this is not the hotel for you unless you get a room on the Riverside. While we liked the River , the Phra Arthit, Khaeson district probably does not offer as much variety as other parts of Bangkok."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 5,
        "review_days": 0.28641840087623205,
        "helpful_class": 0,
        "review_text": "This is a nice little hotel for a very good price.  Only stayed one night for a business conference, but would definitely choose again if I need to stay in the city in the same area.  Rooms are clean and comfortable.  Also noticed that basic internet connection was strong enough to allow me to stream my recorded tv shows from home DVR.  Nice plus!"
    },
    {
        "user_review_posted": 265,
        "user_total_helpful_votes": 109,
        "expertise": 0.0018865842665280002,
        "user_cities_visited": 80,
        "review_days": 0.512595837897042,
        "helpful_class": 1,
        "review_text": "The Talbott was recently renovated, so all features and systems are modern. Our King room - 1407 - was quite large, but it had no closet, just a coat rack. Strange, since we know smaller rooms did have closets. Also, the renovation did not apparently include soundproof windows, as we heard every possible street noise. Beyond that, the hotel was clean, the service was excellent and the restaurant (\"20 E\") is surprisingly good. The lobby is chic and sleek, with helpful staff and free coffee and tea in the mornings. The location can't be beat - the Near North Side at the top of Michigan Ave. Within a block or two there are a lot of restaurants, excellent shopping, Red Line \"L\" subway station, Amorino gelato shop, Pizano's deep dish pizza place, Potlatch food market, and Pain Quotidien restaurant (good for breakfast)."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 8,
        "review_days": 0.295728368017524,
        "helpful_class": 0,
        "review_text": "I stay at various hotels all over the world, this hotel goes above & beyond all expectations. 5 stars for this one on everythingJimmy's restaurant on the property has excellent food, happy hour & servicethe hotel arranged our ride to & from the airport---Seifu Towncar Service was exceptional, timely & both drivers were very nicewe walked everywhere we wanted to go, but they have a shuttle that will take you to 3 primary tourist places, it was an easy walk to Pikes down hill & the uphill was just as easy or if you call the shuttle, they will send someone to pick you upthe front desk staff is very helpful with anything you need"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 14,
        "expertise": 0.005118020013749,
        "user_cities_visited": 98,
        "review_days": 0.791894852135816,
        "helpful_class": 0,
        "review_text": "This place simply worked perfectly for my needs.  I wanted:   clean, modern, quiet, no hassle,  crowd free, spacious  room, fast internet, comfortable bed, sparkling bath room, hot coffee in the morning, good value and no nickel and diming.  I got it all and I'll come back.  All city hotels should be this good!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 15,
        "expertise": 0.002400818789545,
        "user_cities_visited": 12,
        "review_days": 0.774370208105147,
        "helpful_class": 0,
        "review_text": "I was only going to be in Seattle for a short period, and most nights I had accommodations, except for one. I set out looking for a room that would truly capture the essence of Seattle, and I landed a winner!The Warwick is a premium hotel, in a premium location. Any room here could be considered a special occasion. Within a few minutes of great breakfast locations such as Bacco Cafe, and Biscuit B*\u2019ch, there is adventure at your fingertips every morning.The balconies are a special touch to the experience. They are small, but you can still open the doors and let in fresh air and the sounds of the city, making the stay extra special. There is nothing like waking up in a metropolis to the sounds of... seagulls???? That\u2019s right! Seagulls! The city, and this hotel, are so close to the water, this is a common occurrence.My stay was especially nice, as I was upgraded to the penthouse suite. At over 1000 sqft, with 2 bathrooms(one of which is the size of a typical hotel room) and a separate living room and bedroom, I would challenge any other room in the city to beat it. The largest rooms in the Westin aren\u2019t this big! I was able to entertain my family for a visit with some wine, crackers and cheese we purchased at Pikes Place Market earlier. We opened ALL 6 doors and took in the city lights as they came to life under the sunset. With the water in view as well, this exceeded every expectation.The staff was exceptional as well. Even the valet was very accommodating of my visiting family\u2019s visit!Again- if you are looking to make your visit to Seattle special, the Warwick is the place to stay! ~T"
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 58,
        "expertise": 0.0021605037141440003,
        "user_cities_visited": 78,
        "review_days": 0.222343921139101,
        "helpful_class": 0,
        "review_text": "My family loved staying at the Tahiti Village.  The one bedroom suite had all the amenities of home.  The resort is like being at a Hawaiian resort.  The staff was very nice a special thank you to Vernon at the front desk.  Fun activities all day long.  Shuttle to the grocery store, strip, Freemont and shopping at Town Square was great didn't even need a car.  Great lazy river pool, jacuzzi, and pool. Lively lobby that smelled like coconut.  The outlets are in walking distance and restaurants .  Airport is very close.  If you are looking for a relaxing vacation this is this place to stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.507667031763417,
        "helpful_class": 1,
        "review_text": "Room was nice and with a good view of the city on 39/f.However, no executive lounge checkin and the staff are not too helpful - it was kind of bizarre that the hotel room doesn't have an umbrella in such a rainy city, and ran out of umbrellas for borrowing...Lobby staff did not even help with the luggage upon arrival as well...Will recommend JW Marriott for better service."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.551478641840087,
        "helpful_class": 0,
        "review_text": "Would highly recommend to families and individuals alike. The village has everything, great facilities, spacious suits, convenient location. Will enquire about mid/long term stay sometime next year. I'd rate 12 out of 10. Enjoy your stay. Thanks"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.39375684556407403,
        "helpful_class": 0,
        "review_text": "Check in was warm and efficient, room was small but perfect for our needs (if you're trying to fit a rollaway or something, check the room size). This was probably the quietest of any of the hotels we've stayed at in SF, so glad to finally not have to hear every neighbor's conversation, or the constant slamming of doors we've had with other hotels.The downstairs lobby/fireplace area is nice for relaxing or partaking in the wine hour, and opens up to the Embarcadero, so a quick cross of the street puts you on the waterfront. Very nice."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.30339539978094104,
        "helpful_class": 0,
        "review_text": "We spent the weekend of July 4th at this motel, the room was very dirty, it was a smoking room that had ashes all over the bedside tables, the room stunk really bad. There were dead roaches throughout the room, for the money we spent we could have stayed at a hotel on the strip for approx $100 more. The breakfast was a joke frozen eggo waffles bulk cold cereal and toast, and only 2 toasters for all the guests so you had to stand in line for ever. It's states they are a block from the strip it is more like a mile from the strip. I could go on and on but I don't think there is enough room. They only had two towels, one wash cloth and two hand towels. The first day we left went to the strip to come back to the room and it was not made up. The sheets were never changed the whole time we were there then they started only leaving one towel. I wish I could just get my money back as it was the worst experience I have ever had at a hotel/motel. We will never go back as we paid $530 for our stay with a crappy breakfast. My advice stay at a hotel in the strip."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.349397590361445,
        "helpful_class": 0,
        "review_text": "I almost dont want to praise this hotel as its a great little find and im sure the prices will increase once it becomes more popular which im sure it will.The hotel was excellent from start to finish, quick easy check in and friendly staff. The room was a good size with one of the most comfortable hotel beds ive stayed in. Very clean all around and good size bathroom with a full size tub.The staff were very helpful, and provided assistance whenever asked. i asked for a phone charger and they let me use one whilst sat in the bar area.i cant fault this hotel and would always look at this as my first choice when visiting New York,"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.5027382256297911,
        "helpful_class": 0,
        "review_text": "Great location near mall &  Waikiki, making it a convenient choice for a quick trip. Nightly rates are reasonable. Standard rooms are pretty small, not much room to get around if sharing room with a family. Nothing fancy, but serves it's purpose."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 5,
        "review_days": 0.19550930996714103,
        "helpful_class": 1,
        "review_text": "I first found the Embassy Suites at the Chevy Chase Pavilion about five years ago when I got stranded in DC during a snowstorm, and I've been a loyal customer ever since. The rooms are always immaculate, the service is without comparison, and while the hotel is a bit far from major attractions, it's in a fantastic neighborhood close to great restaurants and shopping, and built literally atop the DC Metro's Friendship Heights station (but don't worry; you can't hear the trains!). The hotel being built into the Chevy Chase Pavilion (a small shopping center/mall) is a plus and a drawback; on the plus side, there's shopping and a convenience store right on-site without any need for you to brave the weather. On the minus side, it can be a tad noisy in the lobby or restaurant during business hours--but be sure, the noise would NOT disturb sleep, and the mall does close long before most people would be heading to bed.This visit was my first in a while, and I was very pleased with my stay at the hotel. The concierge, Collin, was extraordinarily warm and friendly and saw to every need I had during my five night stay; it was the definition of customer-first service, and much appreciated! The rest of the staff was courteous, kind, and warm. The in-room service (housekeeping) was some of the best, and while it's hard to do a poor job with housekeeping, it always felt like they went above and beyond the standard. In-room dining, while pricey, was quite good as hotel room service goes, and the free breakfast was a much-added bonus to the cost of my stay.I can't recommend this property enough to anyone seeking a hotel in the DC area. The location atop the Metro means that (so long as the Red Line is running) nothing is too far out of reach, and the Friendship Heights neighborhood is safe and clean and with easy access to Bethesda and southeastern Montgomery County. If you're willing to sacrifice being in the center of DC for some great prices, warm staff, and an enjoyable stay, this is the place to go."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26998904709748,
        "helpful_class": 0,
        "review_text": "Great facilities, staff are very friendly and helpful. Hotel was spotless and rooms were very well maintained. Our requests were promptly met. We arrived 4 hours before scheduled check in and our room was ready with no fyss or extra charge!  I'd highly recommend staying here"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 9,
        "review_days": 0.572289156626506,
        "helpful_class": 0,
        "review_text": "Normally i would always recommend intercontinental hotels but not in san fran. I stayed at a crowne plaza that gave better service than this. Room is standard and needs updating. Ask if i was able to get an upgrade as i and a platinum member was told no because the hotel was fully booked even though i could still book a room online. I am ok with them saying no but you dont have to be rude about it. The location is good. Close to shops and tourist attractions. The concerige was however really helpful. My partner was unwell and need a hot water bottle filled with hotwater as therr was no kettle in the room. The gentlemen went out of his way to do this. It was the only good thing about my stay here."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 26,
        "expertise": 0.000860642171466,
        "user_cities_visited": 102,
        "review_days": 0.7322015334063521,
        "helpful_class": 0,
        "review_text": "The location is nice - with the park view.  This was a grand hotel with a lot of services which are just not there anymore.  They have refreshed the rooms and that makes it ok but have to say....it is just ok. Not what I look for in a HILTON hotel."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 22,
        "expertise": 0.00879031961455,
        "user_cities_visited": 6,
        "review_days": 0.9474260679079951,
        "helpful_class": 0,
        "review_text": "Hotel is wonderfully located. Walking distance to most museums and attractions. Rooms are very spacious and clean. Front desk employees are very friendly. Amendment 21 has amazing life music, however the food and service are not very good. Service is very slow and bar isn\u2019t kept very clean.  I had to wait 10 minutes before I ordered a drink and that was as only after I got the attention of the bartender.  Next door is the Bistro.....food and service are amazing especially from Genet and mathios . Definitely a place I would stay again"
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 54,
        "expertise": 0.001685310890735,
        "user_cities_visited": 37,
        "review_days": 0.6905805038335151,
        "helpful_class": 0,
        "review_text": "While the hotels recent remodel was awesome, the location was the best part. We were within walking distance of all the majors: Pier 39, bike rental locations, Alcatraz Cruise Pier, the Mason/Powell cable car turn around. There is a Trader Joes a block behind to get items for breakfast, or bottles of wine to put in the fridge. The rooms were clean and comfortable. There even on the fourth (top) floor we could still hear quite a bit of street noise but the A/C fan helped with that. For what we paid for the room it was a good value. We sat out in the outdoor seating are a lot while we were waiting for the others in our group to get ready. No coffee in the rooms but coffee in the lobby. One free glass of rose with checking. Bathroom has large pump bottles of body wash, shampoo, and conditioner. They also provide make up remover wipes, and qtips. There is a wine opener in the room. The lamps in the room have USB plug ins. Very convenient. The beds and pillows were extremely comfortable. Overall, I can't say a single bad thing!!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 37,
        "expertise": 0.0013742188518750002,
        "user_cities_visited": 106,
        "review_days": 0.332420591456736,
        "helpful_class": 1,
        "review_text": "The staff was great, and this hotel is definitely a nice place to stay.  I was there for a business trip, but wasn't prepared for the lack of air conditioning - I should know better, but given it's August in SF I really wasn't thinking about it.Room was clean, and bed was very comfortable.  Overall a great value."
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 63,
        "expertise": 0.0014994454026490002,
        "user_cities_visited": 97,
        "review_days": 0.001642935377875,
        "helpful_class": 0,
        "review_text": "The room we stayed in was beautiful and trendy with free WiFi. Very comfortable, clean, and spacious.The location is close to lots of restaurants, however it's a bit of a walk from the Magnificent Mile, shopping, and local attractions.We used SpotHero to find us a great deal on parking beside the hotel.The service could be improved on at the hotel, thus the three star rating. The lady at the front desk didn't provide any information to us about checkout times, cleaning times, or amenities. Missed our room service schedule because of this. Took an hour and two phone calls to front desk before receiving requested room supplies.Overall it was an ok hotel."
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 55,
        "expertise": 0.002642442194444,
        "user_cities_visited": 136,
        "review_days": 0.66867469879518,
        "helpful_class": 2,
        "review_text": "When you get in it seems a nightmare: the typical NY hotel of the 70's. Elevetors old style with carpet falling down, tiny rooms, doors damaged, family rooms with the bathroom that is also the passage from a room to the other; everything needs renovation.At first the only good thing seems the wiew; family rooms are on the corner so you have a beautiful view on the riverside in the quiet upper west end.The day after the first surprises.The position: you have only 1 stop near (79 and broiadway), but it's the 1 line that takes you everywhere. But if you walk to the 77 station or just take the 1 line for a stop and simply step out you can take the express lines 2 or 3 and get to lower manhattan in 5 minutes. Moreover, if you need to cross manhattan from west to east just take the 79 bus near the hotel.Second surprise: the room was cleaned very well; much better than many other more expensive hotels.Day by day we get used of the bad things and appriciated more the good things. At walking distance central park, amsterdam avenue, riverside park, zabar's... every evening a nice sunset and a quiet walk among the upper west side houses... always tidy room.Friendly staff keept our baggages for many hours the day we had to leave."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 7,
        "review_days": 0.48740416210295706,
        "helpful_class": 0,
        "review_text": "I stayed at the redbury hotel for a week with my family on arrival we were pleasantly greeted by the reception staff very friendly with a complimentary drink.our rooms were very clean beds were very comfy was always greeted with a very friendly manner from all staff that I came across my only disappointment was the resort fee $25 a night for which I was told about on checking in but was also warned by my travel agents but what peeved me off was the fact that they also put tax on the $25 a night resort fee also quite expensive if you want a beer in the bar I paid $11 for a plastic cup (not even a pint )But overall a very pleasant stay"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.5290251916757941,
        "helpful_class": 1,
        "review_text": "For plats, by a plat.  Have stayed in this hotel a few times.  Close to being a lifetime platinum so know my W's well.Was disappointed.  Was obvious there were WOWs and the EWOW available but unfortunately the manager Sasha didn't accommodate my one night stay and bump me up to one of the nicer suites.  Don't bother with this hotel.  The service is decent for everyone but the best customers -- platinums.  Probably a result of the merger w/ Marriott but who knows for sure.  Spend your points / cash on a spot that will appreciate your continued business... definitely not here....Best available suite and status doesn't mean anything here.  Keep searching my friend...."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 65,
        "expertise": 0.0017680469517600001,
        "user_cities_visited": 58,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "The Courtyard is a well run hotel. It's location is good, although some may express concerns about the homeless near by, anyone familiar with big cities these days shouldn't find it any different. The location is easy to reach via car and easy walking distance to all that downtown Seattle has to offer.The staff does a very good job and are very personal. The only concern was the housekeeping staff that overlook some cleaning in the room that made us feel they may have been rushing to get finished and not paying attention to all details. They offered an incentive to add points if the room wasn't cleaned each day, but at the rate being paid, I think it should have been included anyway and certainly not worth the points."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 30,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 49,
        "review_days": 0.7535596933187291,
        "helpful_class": 1,
        "review_text": "This hotel is just a little overwhelming. It is a beautiful property, the staff was really great and helpful as well. But for a JW property it just hasn't been updated at all since the doors opened! I mean not one thing.. just a very tired property.. We had a suite and the wood was worn and chipping.. the decor is old. I would stay again but it would be cool if they put some $$$ into it"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 27,
        "expertise": 0.004744565817058,
        "user_cities_visited": 116,
        "review_days": 0.204819277108433,
        "helpful_class": 3,
        "review_text": "We stayed at Hotel Zetta in June at the start of our trip across the states. I'm so glad we stayed here! The hotel is located literally next door to Westfield shopping centre so is ideal for shopping breaks and is a short walk or cable car ride to most the attractions. The interior of the hotel is fantastic, it has really quirky designs and a games room which is ideal for younger travellers. The check in staff were extremely helpful and gave us a map of the city. The room was spacious, beautifully decorated and modern! Couldn't have asked for more. We will definitely stay here again on our return to San Fran! Thank you"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 22,
        "expertise": 0.0034499246018610003,
        "user_cities_visited": 124,
        "review_days": 0.5492880613362541,
        "helpful_class": 2,
        "review_text": "I have recently returned from a 2 week holiday in Honolulu, staying at the Park Shore Waikiki Hotel, we stayed the entire 2 weeks here, it was a great location, right across from the beach, near Honolulu Zoo, up the Diamond Head end, it was much quieter at night, and lovely staff, clean rooms and very comfortable beds, we stayed in a Ocean front room, on the 11th floor,which I would recommend, if you can possibly do this, the views were spectacular, and the sunsets could be watched, away from the crowded beach, from your rooms balcony, the hotel is an Aqua brand and offers a courtesy  shuttle bus stopping at other Aqua hotels along the way, ending up at Ala Moana shopping centre, although we did find it somewhat unreliable, at times, as to waiting time for pick ups, very reasonable room rates, not many amenities, free cold drinks in lobby through out the day and coffee in the mornings, WI fi, and a small swimming,  pool, the Resort fee of $20.00 Us $$$ plus tax,a day per room is not ideal, but it is one of the cheaper resort fees in Waikiki, the only negative we found with our stay was  the younger Bell boys, need more training as to haw to get somewhere and even if that place is still open, we wanted to go to Hilo Hattie's, and was directed to pick up the free trolley at a nearby hotel, only to walk their, and find this shop and trolley had not been operating for almost 5 years, just a little update needed for them, just good we had been here on a holiday before and knew our way around, otherwise good service from the tours desk also, the hotel also has a bar and diner attached, which I found a bit noisy at night when they had live music, even with the door closed, you could still hear the music, and they do look after you, just some things could have been better, I would defiantly recommend staying here, and if I am fortunate enough to ever go back, I would consider staying here again, great holiday hotel."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 15,
        "expertise": 0.000847866106842,
        "user_cities_visited": 34,
        "review_days": 0.397042716319824,
        "helpful_class": 0,
        "review_text": "Outrigger Reef is at the west end of Waikiki Beach. Something I thought I wouldn't like, but as it turned out location was just fine. The Hotel lobby is open and very beautiful. Sit down - check in was a breeze with very expert staff. Travel agent set us up with this hotel and during check-in were given a wet towel and some mixture of orange type juices to drink.. Excellent.. The pool which we did not go in was very nice and after dark lit  up with tiki torches. If you are looking for a pool with lots of sun to veg out this is not it. The pool sits between 2 tall buildings so it is shaded by them. There beach is as good as any other hotel beach. The room was a city view King. We opted for a lower floor (9th) wife is not crazy about tall buildings..  Room was great. Not sure what we paid, package deal but Ver Very nice hotel. Restaurants will be reviewed separately"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.30394304490690005,
        "helpful_class": 1,
        "review_text": "Each morning of my 7 day stay, l ate breakfast in the hotel\"s restaurant. The buffett was always excellent. Fresh fruit, bacon and sausage, potatoes, grits, broccoli and green beans, pastries, pancakes, omelettes, waffles, coffee and juice. However more than the great buffett, was the outstanding staff, especially Darryl. Each morning he welcomed me warmly and seated me. I felt welcomed, appreciated and valued by all the staff but especially Darryl. I recommend this hotel and restaurant highly."
    },
    {
        "user_review_posted": 202,
        "user_total_helpful_votes": 80,
        "expertise": 0.0018123957380840002,
        "user_cities_visited": 176,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "I was so excited to try the St Regis SFO.  I absolutely adore the NYC St Regis but I must say I was very let down by the experience.  I am a Starwood Gold member but at this property that doesn't get you very far.  Lobby was nice and bar is great - but the entire hotel is SO BUSY and feels impersonal.  Not sure if all the guests in the bar are patrons of the hotel or not but there was nowhere to sit on a Wednesday evening at 7 pm until well after 10.  Mayne they should have a private bar for hotel guests only.  I don't love the location either - tons of homeless people all over the streets outside made me feel uncomfortable walking around (but this is a City problem not a problem of the hotel).  We had no early check in, there were several things in the room broken (lamps, vanity mirror, etc).  I reported this to the staff but think at this rate and caliber that should all be checked by staff prior to occupancy.  They also missed an evening turndown.  Of course it is a beautiful hotel but I don't love the modern vibe and somewhat impersonal feel....I'll take the NYC St Regis anytime over this one.  Save the $$ and book the Palace or the Ritz.  So much better as far as I am concerned while staying in SFO."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.25903614457831303,
        "helpful_class": 1,
        "review_text": "This is the second time we have been at the Ohana East and it is lovely hotel with nice clean facilities and lovely staff.  We had a family of six so we had a kitchenette for 4 adults and another room for two adults.  Plenty of room in the kitchenette for breakfast and a lovely large balcony [twice as wide as the usual balconies].  We can't afford to be right on the beach with a family of six so the Ohana East is nicely located with a 5 minute walk to the beach, shopping and restaurants and a supermarket just around the corner.  We had a trouble free 10 night stay and we will go back an use Ohana East again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.9184008762322011,
        "helpful_class": 2,
        "review_text": "My wife and I made a reservation for a King Deluxe room.  There was no indication on the website that the only window in the room faces an interior air shaft rather than the street.  In fact, I don't think that VERY important fact was mentioned in the description of any of your rooms.  I made reservations for each of my 2 children in Queen Deluxe rooms, which, although less expensive, were far nicer than my more expensive, dark King Deluxe. Your website includes what looks to be a very thorough description of the King Deluxe room, including the make of mattress, plumbing fixtures and bath products, the country of origin of the rug, the color temperature of the LE lighting, and the number of USB ports on the clock radio.  Yet, it neglects to mention that the one small window in the room opens into an interior air shaft.  It is false advertising of the highest order."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 4,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "Beautiful and charming Hotel.Would recommend highly this hotel.So frendly staff and beautiful Surroundings. Fri Wi-FiLovely place to stay in Washington DC .Will love to Come back again some Day"
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 40,
        "expertise": 0.0015494576898080002,
        "user_cities_visited": 170,
        "review_days": 0.13855421686746902,
        "helpful_class": 1,
        "review_text": "Perfect location for a big hot city.  This hotel has made excellent use of a good original structure.  If you want a great hotel without the concrete, stainless steel and glass characterless city centre  structures,  this will be just right. Friendly staff, clean rooms with adequate space and we'll maintained, tasteful decor.  Priced about right for what you get."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.5005476451259581,
        "helpful_class": 0,
        "review_text": "Spent three days here in May super hotel booked high floor overlooking the burj got the 36 floor room 362 wow totally mesmerising just to sit and stare at the view make sure you go up to floor 42 after dark out on the balcony it takes your breath away.All the staff were first class very polite and nothing to much trouble.The breakfast choice just about everything you could wish for if it wasn't there just ask it would appear we also dined at the lobsterlicious night well worth it.Many thanks Shangri la probably the best hotel we've ever stopped in ."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 8,
        "review_days": 0.832968236582694,
        "helpful_class": 1,
        "review_text": "February 14-16, 2019  We stayed at the Embassy Suites in Waikiki Beach for two nights.  We arrived via Lyft and were greeted with tropical drinks in the open air lobby. We stayed in the hula tower in a one bedroom suite with two balconies..  Our suite had two double beds in the bedroom and a pull out couch in the living room area.  We are a family of 5 and this gave our family ample space.The pool area is also where the manager's cocktail party and morning breakfasts were held.  The nightly manager's cocktail party was very generous with their bar service.  The bartender is very friendly and pours a strong Mai Tai.  He also made our kids happy with fun kid cocktails. There are lots of light snacks to enjoy during this manager's party, but you'll want to get a real dinner in addition to it.  We ordered Giovanni's pizza delivered to our room. The next morning we were blown away by the huge breakfast selection.  It starts at 6:30am and since we came from the east coast, we were awake and ready to eat.  Even at that early hour, the hotel service staff were cheerful.  One staff member gave my children carved coconut banks.  Another staff member took the time at breakfast to help me plan our family's drive around the island.  The location of this hotel is close to everthing.  We will definetly stay here again"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.9178532311062431,
        "helpful_class": 1,
        "review_text": "Relaxing and Relaxing and RelaxingOne of the best hotels in EmiratesThe hotel is very niceThe view is very upscaleliked the roomlocation very goodHotel is outstanding and the staff are very great"
    },
    {
        "user_review_posted": 234,
        "user_total_helpful_votes": 245,
        "expertise": 0.004972787826147,
        "user_cities_visited": 115,
        "review_days": 0.569550930996714,
        "helpful_class": 0,
        "review_text": "The hotel looks great and you feel like you're in a high quality hotel.That's about where the positives end for my expectations of a category 6 SPG property though.Check in: Pleasant and upgraded to a better room with my SPG status although the rules of the program are upgrade to the best available room.  Given there was a suite still available online, this was a little disappointing.  I would point out that the price of the room almost halved from when I booked to the time I checked in.  I went with using 16,000 starpoints given the initial price of the room but it would have been better value to book a flexible rate and watch the rate rapidly decline and pay the cash amount of $218 per night.Room: Decent size and relatively new linens.  Bed was comfortable.  Sound proofing was terrible.  Neighbours came back to the adjacent room at 1:30am and woke me up with the tv on.  Half an hour later I would be subject to the sounds of saucy time.  Sleep quality was therefore poor.The toilet paper and bottles of shampoo strapped to the shower are reminiscent of my last stay at a two star hotel.  Even the toilet paper at the mall and non luxury Marriott both next door to the property are more upscale.  Light switch is not intuitive to use, a sign wouldn't go amiss and would be no less tacky than the shared use shampoo.Breakfast: I had to wait an unduly length of time to be seated.  The girl manning the front of the restaurant disappeared for around 15 minutes.  When I left the hotel shortly after breakfast to go shopping she was standing around chatting at the front desk, her post empty again.  I didn't notice it was her at first and didn't want to interrupt the front desk staff with my question as I thought they were serving another guest.  Quality of the food was good a la carte and the restaurant surroundings very lovely.Knowledge of surrounding area by bellboy staff at the entrance was mixed.Internet: I had access to the premium internet with my SPG status.  Except that I didn't because it didn't work and kept saying that they could not authenticate my details on the screen when I tried to connect.  I tried to troubleshoot with guest services, but to now avail.  They did confirm that the credentials I was trying to enter were correct.While this would have been ok for $218, I thought overall there could be a better job done to make this a truly exceptional experience.  And for how I can otherwise use 16,000 starpoints on very good properties - it was wasted loyalty points.  It felt like they were relying too heavily on a new, modern hotel and could just give up making an effort from there."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 40,
        "expertise": 0.005000087109531,
        "user_cities_visited": 124,
        "review_days": 0.375136911281489,
        "helpful_class": 1,
        "review_text": "I booked here out of desperation in all honesty. My travel company had gone into liquidation and my other hotel booking had been cancelled as a result, without the refund of my hotel, so my choices were limited.I chose the Platinum because it fitted my budget, and because of the size of the rooms. I couldn't have booked the same size of room for the price I got the Platinum for, so I'm so glad we did in the end.The staff were all pleasant and helpful, especially the Concierge, Gita, who helped me make some plans for my wife's birthday (the reason for the trip). The rooms were spacious and comfortable, and I enjoyed the fact we had separate rooms so my wife could sleep and I could watch TV or vice versa.It's a short 5 minute walk to the centre of the strip, and close to pretty much everything.If you are looking for a reasonable price away from smoky, noisy casino's then this is the place to come."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 7,
        "review_days": 0.7108433734939751,
        "helpful_class": 0,
        "review_text": "Moana Surfrider is the first hotel in Waikiki and that adds a lot of character to it but fear not, it is not outdated because it has been renovated really well.The lobby is beautiful & has rocking chairs at the front where you could relax while people watching or while waiting for valet. They provide guava elixir which is very refreshing and the lobby smells so good all the time.On our week of stay there, we love walking into our room after a long day of excursion since it is very neat & the housekeeping are doing a great job on tidying it up, making it smell fresh & replenishing toiletries.The bathroom is on the smaller side, but providing comfy bathrobes, ample of towels and a cool bidet make up for it size.For travellers that love to work out, you can pack light because they offer work out attire & shoes for rent. They have a huge gym, yoga at 7am & yoga in the afternoon too.The prime location is hard to beat, it is right there! Beach front, a walk away from restaurants, highend shops, malls & night market. Everything is right there!Lastly, every staff deserves a kudos, the smiles, the service & the hospitality was amazing. :)We\u2019ll definitely be back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 16,
        "review_days": 0.233296823658269,
        "helpful_class": 0,
        "review_text": "Great staff, large well-appointed rooms and terraces, the bar/pool area was cozy with great cocktails, perfect location--next to Nikki Beach and tasty restaurants (ex: Prime 112)! And it's definitely worth it to make it to breakfast :) We'll definitely be returning to this wonderful Hilton Hotel!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.528477546549835,
        "helpful_class": 0,
        "review_text": "I wish I could remember the name of the sweet girl who checked me in! She knew this vacation was really special for my husband and I and really went the extra mile! I also highly recommend Lulu' on the second floor, great place for a drink!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 5,
        "review_days": 0.205366922234392,
        "helpful_class": 1,
        "review_text": "First time staying at this hotel.  I usually stay across the street at the Westin or the Mayflower.Such a great hotel.  Super hip and nice (and fun) staff.Close to shopping, great restaurants and good location for business travel!I'm notorious for leaving things behind.  Jacket, book, iPod cable.  This time it was the diamond earrings my husband gave me for our 1st anniversary.  I was heartbroken as I thought I would never get them back.The hotel cleaning staff found them and I got them back.  Any other hotel- I might have lost them for good.I will stay at Hotel Max ever time I stay in Seattle."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 55,
        "expertise": 0.0015585347015330002,
        "user_cities_visited": 77,
        "review_days": 0.22179627601314303,
        "helpful_class": 0,
        "review_text": "First the best part: The location of the hotel is simply awesome. It is on ocean drive near street 2 and very close to the ocean. Awesome locationThe could be better part: I had to pay 30 dollars in cash for valet parking. I think they should accept cards alsoThe not so good part: The hotel rooms are very small, which is ok given the location. but we saw pests in the room, which was very disappointing."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 17,
        "expertise": 0.0011401669792930002,
        "user_cities_visited": 126,
        "review_days": 0.318181818181818,
        "helpful_class": 0,
        "review_text": "We stayed here for five nights in July 2016. My mother, my partner and I, and my sister and her family had separate rooms. There are many reasons I would recommend this hotel for a San Francisco stay.I booked online by pre-paying the reservation; I noticed the next morning that the room had not been charged to my credit card. I called the hotel directly to get things figured out (usually that's best); the person I spoke with quickly remedied the situation and e-mailed confirmations to me, with the rate advertised online guaranteed. This was a potentially concerning scenario that was handled quickly and efficiently.The hotel is convenient to Union Square and therefore convenient to the Powell Street BART and Muni station.  The check-in process was easy.  The front desk personnel were friendly and helpful every time we interacted with them. My brother in-law has allergies; the rooms were very clean and the hotel quickly provided non-goose down pillows for him. My room was located on the 11th floor; the other rooms our family had were on the 8th and 5th floors. No one ever had complaints regarding exterior or interior noise. The beds were comfortable; the rooms are air conditioned. The hotel offers free WiFi to guests. My partner's one complaint was that the room didn't have a conventional closet, but rather two hanging racks.We had a light dinner two nights in the hotel's bar. The food is tapas style, and we were happy with the food served.If you pre-pay your reservation, be prepared to pay city/tourism taxes at check out. Have a great trip!"
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 142,
        "expertise": 0.008096761820694,
        "user_cities_visited": 508,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "Great service from all the staff, Really good food and service in the restaurant, good room size and comfort , . Great spot if you want to see a game and don't want to be a long ways away from the event The parking is at the hotel was very good and we will be back"
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 91,
        "expertise": 0.003765067529244,
        "user_cities_visited": 147,
        "review_days": 0.6516976998904711,
        "helpful_class": 1,
        "review_text": "The Very GoodCheck In - Received an upgrade to a high floor and spectacular view... still standard room.Room - Spacious, beautifully remodeled with plush carpeting and crown molding.Amenities - Excellent toiletries --Good selection of television channels.- Minibar prices within reasonBathroom - Two rooms One large for wash basins.... One tiny and awkward for toilet and combination bath shower.... (I hate combination bath showers - should not be in 5 star hotel)Club Lounge -Well designedExcellent service fromIsabelaDeniseBillyToddPIerreFood - VERY limited selection but every item delicious and well prepared....Provided me with fresh juice upon request.... very niceCheck In/ Check OutCheck YOUR BillI was charged for internet every days even though it is free to elite members.A promised $100 food and beverage credit was not added as promisedAt check out Krystal and Kevin were very helpful.HousekeepingVery responsive and excellent cleanliness.I think you are going to like it here"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.251916757940854,
        "helpful_class": 0,
        "review_text": "Great location staff very helpful with buses and taxis would stay here again plus plenty of food and clothes shop by as well as so close to the beach plus free coffee and snacks for breakfast and the price was great as well rooms where very clean too"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7962760131434831,
        "helpful_class": 0,
        "review_text": "Our stay was very pleasant. The staff were so friendly and helpful. Sending a hello and Merry Christmas to Nancy at reception who helped me on my holiday. Nancy also gave great recommendations for our stay. The rooms were great, comfy beds, spacious and tidy. Awesome location, so close to the  beach. Was great value for money. We'd definitely recommend this hotel to friends and loved ones. Thanks for the memories."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6144578313253011,
        "helpful_class": 1,
        "review_text": "This hotel 's location is very good.  It stands near the beach,and it is easy for us to  go to the beach  and  take a walk along the seashore . On this trip my mother ,85 years old went there with us. She took a walk every morning and enjoyed swimming .  The view from the window at that hotel was very beautiful."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 12,
        "expertise": 0.006362867336055,
        "user_cities_visited": 7,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "I visited this hotel with a friend during a mini tour of America. We only stayed here one night but what a stunning place. Upon arrival we were greeted by friendly staff who welcomed us and explained all the facilities which included a gym and a computer room. The room itself was gorgeous. Comfortable beds and a decent sized bathroom. We tried room service which was well priced and tasted delicious. I can't praise this hotel enough. Highly recommended to people visiting Washington."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 53,
        "expertise": 0.002515272908236,
        "user_cities_visited": 107,
        "review_days": 0.5679079956188391,
        "helpful_class": 0,
        "review_text": "Ladies trip with 6 women.  We walked into the lobby and were immediately all greeted with a lovely glass of wine.  Everything about this property is beautiful. The lobby, the atrium, the rooms.  4 of us ate dinner in the restaurant and said it was great.  The lobby coffee was really good.  The rooms are small but so nice and so chic!  The location really couldn't be better.  I want to take my hubby on a weekend to San Fran and stay here!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 19,
        "expertise": 0.006039207032255,
        "user_cities_visited": 5,
        "review_days": 0.08762322015334001,
        "helpful_class": 1,
        "review_text": "1st off this hotel is not in the south loop. 2nd off THIS HOTEL IS NOT IN THE SOUTH LOOP! You will spend more money in ubers and cabs than you will if you just spent another $50 a day to get a hotel more downtown. This area offers nothing in walking distance. ... for the hotel its self ..it was filthy.. Not nice, Hard bed, No mini bar OR WATER IN THE VENDING MACHINE.   How priceline has this hotel listed as a 3 star hotel is beyond me. I travel for a living and i will say that this hotel was top 3 worst hotels that i have ever stayed in."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.041073384446878004,
        "helpful_class": 0,
        "review_text": "We stayed in 5 hotels for our trip and this was the Best!! The customer service was Excellent in all aspects of our visit, if you appreciate knowledgeable and courteous staff this is your Diamond. We were on our way back from San Francisco and my mother got ill we needed one more night and I called this Marriott and the manger helped me book my room we received Excellent Customer Service!! The hotel is walking distance to the Wharf just go out the back door and turn left walk two short blocks and your on the Wharf. My mother is 80 and had no problems taking this walk she truly enjoyed it. I would recommend to friends and return when visiting San Francisco this will be the only hotel I visit while in San Francisco....enjoy your stay because the staff is Truly Awesome!!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 13,
        "review_days": 0.6133625410733841,
        "helpful_class": 0,
        "review_text": "I happened upon a deal and took a chance on this hotel.  I am so glad that I did.  It is otherworldly and so dear.  The staff at the front desk was warm and inviting.  The homemade cookies and such dark and deliciously European coffee exceptional.  And the room?  It was small but so sweet.  My queen room had gorgeous painted walls and adorable built-ins.  The bathroom had beautiful birds painted on the wall.  The soaps were l'occitane.  My only complaint was the cable was very poor quality - foggy.  But, since I didn't complain, I didn't really give them a chance to fix it.  I have no doubt they would have!  They were really lovely.  I'd stay again in a heartbeat."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "My family and I love this hotel. The location is ideal close to everything: beach, zoo, surfing and great restaurants. Really good free breakfast. But the best aspect that sets it apart  is the incredible service and the excellent people that work here. Friendly, courteous, welcoming and professional. Best hotel we\u2019ve been to."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.6319824753559691,
        "helpful_class": 0,
        "review_text": "Nice overall. Pls ensure free coffee is hot not lukewarm. All 3 flask at the counter were not hot enough probably due to early preparation and no follow-up later to replenish  I also have to endure a 30 minutes registertration at the reception due to some errors in communication with between Expedia and Hotel Zoe."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "We stayed over Easter with our 2 teenage girls and had an amazing time! We had a room with 2 double beds and though the room wasn\u2019t large it was more than adequate for our needs and the closet was very large so we could store luggage. We faced Powell street but could not hear the street noise with the window closed. The room didn\u2019t have air conditioning but we found the ceiling fan more than adequate and the temperatures were in the high 20\u2019s while we were there. The hotel bar was fantastic, drinks strong with great waitstaff. Close to the cable car and shopping..we will definitely be back."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 39,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 45,
        "review_days": 0.62157721796276,
        "helpful_class": 1,
        "review_text": "I travelled with Nexus Holidays on the Thailand Splendour tour. In Bangkok we stayed at the Naria Hotel.  The hotel is upper end for Bangkok. The lobby is elegant and there is a couple of restaurants - one more casual with a variety of food including very good oven baked pizza. There is also a Pub with live entertainment that also serves food (from the restaurant above).  The entertainment was very good,   The rooms are simple with a king bed, a TV and a mini fridge - nothing fancy but they are clean. There were no English speaking channels on TV, so bring a good book.  The bathroom was small with a walk in shower; There was very little counter space but it was equipped with shampoo, conditioner, soaps, gel, and even toothbrushes with small tube of toothpaste.  We spent 3 days there at the start of our tour and 2 days at the end.  There is a fantastic morning buffet included with everything you could image from thai food, omelets, cereal, fruits, pastries, oatmeal, pancakes, waffles and more. There are at least 5 different stations.  The coffee was very good, although it came from an automatic cappicino machine.  The location of the hotel is within walking distance of stores, shops and many vendors on the street selling thai clothes, wraps, and shirts.  It is quite the experience.  A few blocks down the street is the Silom Village where we went each night for some Thai beer 97 batt, and thai food. We had some good pad thai. Across the street from the village is a wonderful Thai food eatery with excellent Tom Yum soup - you have to try it if your there.  The hotel was very accommodating. On the last day, they extended our checkout, but we still had to vacate our rooms with 5 hours to go, so they welcomed us to stay on the loungers by the pool.  The pool is outside but with a very high fence so you don't know you're in the middle of a city.  They have a bar there and the attendant was helpful bringing us towels once the bugs (little nits) came out.  We actually had a nap before we left.  We have no complaints about this hotel.  One point, its quite a ways from the airport (25 minutes) but rush hour in Bangkok is crazy and it took us at least 1 1/2 hours to get to to the hotel."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 12,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 13,
        "review_days": 0.63143483023001,
        "helpful_class": 1,
        "review_text": "Hotel has a lot of character and is well-positioned. An easy walk to the White House and then on to the many other attractions that Washington has to offer. We experienced a few problems with the room, but these were dealt with quickly, although it took a day to fix a running bath tap. However, these setbacks were sweetened by the fact we had been upgraded to a suite on arrival. Staff friendly and helpful with the exception of one sour-faced person on reception. Although Washington is a very walkable city, the hotel\u2019s proximity to Foggy Bottom metro station helped us get around quickly when necessary and made it possible to take public transport - train and bus - back to Dulles Airport. The nearby Whole Foods market was also a big plus. The Hotel Lombardy represented excellent value and was a good choice of hotel for our week in DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.239868565169769,
        "helpful_class": 1,
        "review_text": "Misleading picture makes you think this hotel is related to Cirque de Soleil, it has nothing to do with it. This is more like a Motel. You can definitely find better hotel in Las Vegas for less money. I do not recommend this hotel. I checked in but when I went to park my car I felt I was in a apartment complex, not in Vegas."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.58762322015334,
        "helpful_class": 0,
        "review_text": "Had a conference in Bangkok last week and we all stayed at Centre Point. The rooms were  very spacious and they always refill the bottled water in the rooms, very generous. Not to mention the welcome drinks at the lobby.  Walking distance to BTS station and Pier which is very convenient for going around Bangkok and avoid the traffic. Connected to a mall with department store and grocery store, starbucks and fastfood chains. Around the hotel are filled with traditional stores, yummy food and massage shops. The staff are very friendly and helpful which made our stay more fulfilling."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "This place is good if your were traveling solo. Though the room we stayed in was very clean, it was too small for us. The bed was right next to the bathroom. I feel uncomfortable sleeping next to the bathroom from a sanitary perspective. When my husband uses the bathroom, it is over for me. Luckly, he knows how to flush right away so the smell doesn't linger. The bathroom was also cramp. I like to have lots of space between the toilet, the sink and the shower. I didn't like their AC. It was right close to the bed. When we had it on, it felt like a freezer inside our room, but when we turned it off, the room was an oven. We couldn't win with the AC. It is probably the reason why I got sick being exposed to extreme cold and heat. Also, I like to mention about their parking. I don't like paying for a valet. This make no sense to me. It was hard to come in an out because then we have to tip the valet boy everytime we came back to take a break, so we rarely used the car unless we had to go to an activity outside the vacinity.Pros:Lobby is emmaculate.Free continental breakfast=yum ( however we wanted to try out food outside, so we only had one free day)Hotel is close to the strip which is close to restaurants.Bottom line, I would come back here if I was traveling by myself or I need a room to myself. I would not stay here with my husband or my family whom I might share a room with."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.771631982475355,
        "helpful_class": 0,
        "review_text": "Great hotel staff really  friendly and helpful lovely room  with real comfy beds  interior very smart angreat location perfect place for everything  good restaurants and  many shops  just a 5 minute walk away  close to pier 39  would highly recommend this hotel"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.048192771084337005,
        "helpful_class": 0,
        "review_text": "We came to Hotel 1000 again to celebrate our anniversary. We had such a fantastic stay last year, we decided to make it a tradition. When we arrived we were greeted by the valet who already knew it was our anniversary and congratulated us accompanied by a rose. When we went inside the front desk was just as thoughtful and also offered sparkling wine. We were told about all the amenities and things to do around which was great. We were there a little before check-in but they said they had our room ready for us which was great! All of the employees are so attentive and helpful!Everything in the room was fantastic besides the temperature--it seemed so hot! We didn't think much of it and just kept lowering the thermostat. When we got back from dinner we noticed the room was still very warm. We tried to lower it again and go to sleep. Unfortunately because of the heat we were unable to sleep hardly a wink that night. We were so let down because this was our night to get away. Finally in the early morning I called down to the front desk to see if someone could help us with the temperature. It was then we were informed there was maintenance going on and the thermostat was not working. The first gal we talked to seemed to pass the blame around and asked if we wanted someone to come open the window for us (we had done this much earlier in the night and it made no difference). She then offered a fan and we said we would take whatever we could get.After a sleepless night we thought this was our last trip to Hotel 1000 and we would have to find a new hotel for our anniversaries but we were so pleasantly surprised when all of the staff went above and beyond to make sure our needs were met and that it was not a normal occurrence. Hotel 1000's customer service really is worth every dollar. Thank you so much Hotel 1000, we hope to return again next chance we get!"
    },
    {
        "user_review_posted": 183,
        "user_total_helpful_votes": 41,
        "expertise": 0.0009773721170980001,
        "user_cities_visited": 61,
        "review_days": 0.10076670317634101,
        "helpful_class": 1,
        "review_text": "This  timeshare in Las Vegas is right on the center of the strip.  It is close to everything.  Rooms have all been refurbished.  They are beautiful and face the dancing waters of the Bellagio.  You also get to use the pool, spa ad exercise room in the hotel next door.  The pool and spa are located high above the strip.  What an amazing view.  You are so close to the sun the pool is warm enough to go in when it is cold outside.  They have entertainment like movies,bingo, trivia at no charge.  Free popcorn, coffee and hot chocolate.  Free shuttles as well.  Great staff."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 28,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 27,
        "review_days": 0.776560788608981,
        "helpful_class": 0,
        "review_text": "I just returned from a three night stay in Chicago to attend the Opera and the Symphony.  This hotel checked all the boxes: it was clean, comfortable, convenient, and appropriately priced.  If I return to Chicago, I would stay here again."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 28,
        "expertise": 0.004577155315093001,
        "user_cities_visited": 23,
        "review_days": 0.11500547645125901,
        "helpful_class": 1,
        "review_text": "We got a decent price at Trump through Priceline.    The hotel staff is so nice, will help you with any sightseeing, transportation or restaurant suggestions.  Our room was very nice w/ a couch/sleeper sofa.  We did not have a lake or river view on the 14th floor - I was disappointed we looked out onto a parking garage.It's easy to tell where your hotel is - Trump towers over most of them!We had drinks on the terrace - great view.  It wasn't crowded Sunday evening and the weather was nice.I did not do a spa treatment but did walk through the gym and spa area - very nice.  The gym was great - with $30 classes available.I had seen better prices at Sofitel, Hotel Kinzie and a few others.  They were all great locations too.  Next time I'd go for the less expensive hotel - we weren't in the room much....but the TRUMP IS nice with great bells and whistles."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 10,
        "expertise": 0.00043515615411200004,
        "user_cities_visited": 24,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "Wonderful property. Spacious. Kitchenette. Bathroom has only a tub/shower which is disappointing for the property. Quiet. Balcony. Excellent night view. Close to New York New York, Monte Carlo, Aria, Cosmopolitan. Worth the stop!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7108433734939751,
        "helpful_class": 0,
        "review_text": "The room was great! - Thank you, Liz, for upgrading me to a much larger room on my arrival!The location is convenient. Easy to get to the Pier and Fishermans wharf, Union Square, and in fact anywhere else using the dense local bus network.I particularly liked the yoga mat in the room!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 2,
        "review_days": 0.296823658269441,
        "helpful_class": 1,
        "review_text": "Front desk a joke, security at door was about 3 red flag. Phone call prior to arriving was first red flag. Dirty rooms, run down and broken. Air did not work in room. Toilet not bolted to floor. Lights not working. Pool closes at 8pm seriously after you pay a resort fee and wear a wristband. Waited to check in given metal key not electronic  card. Very dirty hotel, floors disgusting. Broken English, rude and unconcerned service with wrong info. Pool towels under lock at desk?  Mgt answers all bad reviews with sorry come back again we will do better.  That's true cuz you can't do worse. I will  not come back at half price or even free. The only positive is the pooL is larger in size and 10' deep. It is salt not chlorine. This place is a total disgusting rip off. Please be advised go anywhere else."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.10843373493975901,
        "helpful_class": 1,
        "review_text": "I normally stay at Marriot Waikiki but I was overnighting in Honolulu and needed a room for the night. I was not sure what to expect . What a delightful surprise. A charming change from the cookie cutter hotels I normally stay in. There  was something uniquely Hawaiian about this hotel. Staff were friendly and helpful  and the room was perfectly clean. Went for a dip in the pool before heading back to the airport. Although not ideal for my family vacation with kids, this is a great hotel for adults looking for  friendly genuine Hawaiian hotel.I"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 64,
        "expertise": 0.002457544662112,
        "user_cities_visited": 115,
        "review_days": 0.7458926615553121,
        "helpful_class": 0,
        "review_text": "Hotel wonderful, room first class, restaurants amazing. BUT......arrived Friday, evening, good sleep after a long flight. Returned to hotel Saturday, t bus loads of college kids piling into the hotel. 2 nights a kids running about the corridor, lift bells continually pigging, sitting out side out door talking, on mobile phone, arguing, shouting, fighting. Tab security, they came up, spoke to them, left and it all started again. First night not too late, the the 2nd  right thus went on from 10pm until 2.30am.Complained next morning to a response of what can we do to help, You did nothing Hyatt, given the large amount of students, security should have been patrolling corridors to stop this, and no sign of group leaders.Why weren't they all put together in one area.  Very disappointed, and would probably stop me fro  using a large hotel again. We returned to Washington the following week and opted for the Pheonix park  .......100% better.And to the college who brought the youngsters Washington, perhaps a bit more control and teaching your students respect for other guests."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 65,
        "expertise": 0.002586830458396,
        "user_cities_visited": 36,
        "review_days": 0.019715224534501002,
        "helpful_class": 1,
        "review_text": "pros: comfy beds, friend  concierge, checking staff as well as house keeping staff.everyone is nice and friends, rooms were very clean. and the beds were very comfy.cons: my room was facing just a roofs and internal rooms, room was smaller than expected. and also the way they show the lobby it is not as big as I had expected or luxurious don't know what the fuss is about. also this is on a hill! even the walk to 2-3 blocks is tiring!close to the trolleys!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 11,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 7,
        "review_days": 0.271631982475355,
        "helpful_class": 0,
        "review_text": "Everyone who worked there was very nice and helpful. The bartender even lent us an umbrella and gave a good advice on a place to eat within walking distance. The room was big and clean. The bed was very soft and comfortable. The breakfast was pretty good. Walking distance to Metro. The city view we had with the floor to ceiling window was very nice.On the down side we were in room on the 9th floor and there was an annoying clicking sound outside our window all night. We couldn't figure out exactly where the sound came from. Maybe something outside the window was loose and flapping in the wind. Also the noisy AC came on and froze us and when it went off it got too hot. I had a really bad night's sleep.WARNING: The only hotel parking is Valet and they add on $35.00 a night for it (plus tip). We found a parking lot right across the street the next day that we could have parked for $8. This was a big rip off!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.42552026286966005,
        "helpful_class": 1,
        "review_text": "My family and I stayed at the Crest in January of 2017 and we had the best time ever! My kids keep asking me when are we going back there. The best feature is definitely its location and their staff friendliness. Everyone, from the receptionist, to the housekeeper to the breakfast buffet attendant are always eager to assist you with whatever we asked for. There was a situation with a missing sock, from one of my kids in the room, and they not only returned to it but they washed and fold it for us. Wonderful touch! The beach is only steps away and they even have a pretty decent size pool on property that you can enjoy any time you want. The daily resort fee we thought was fair considering that it included breakfast, beach amenities, wifi, etc. All hotels in the area charge a resort fee and most of them don't add any value to your room; that's why we thought that this fee was more than fair at Crest. We will definitely be back and recommend it to friends and family without hesitation. Do not pay attention to mean and sad reviewers who only leave ugly reviews because they couldn't get a room for free! Those reviews don't count! It's actual extortion! Anyways, we love it there and we will be back soon. Big thank you to Jorge, Jenny, Mily and Edison from reception. You guys made our vacation, unforgettable!"
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 74,
        "expertise": 0.002986755546424,
        "user_cities_visited": 241,
        "review_days": 0.19058050383351502,
        "helpful_class": 0,
        "review_text": "Open the door to your room and prepare yourself to spend at least an hour learning how to take advantage of all the gizmos, services and offerings available.  We were there for three nights and every time we opened a drawer or a cabinet or a closet we discovered something else that made our visit super.  We were the guests of my company so I did not have to worry about cost but I imagine the rooms were pricey. We attended two meal functions that were very classy but the food itself was ho hum.  I don't think we can afford to return but the stay was memorable.  Oh yes, see how long it takes you to find the second TV."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "Right in the middle of the city, old but well maintained.Rooms are small, but expected that for the price and location.No AC (not needed) or fridge, used ice.Said room is enough for 6 but could barely move around, max 4 I would say.Kids slept in a little nook under the bed, have a light in there(!) I guess expecting humans to crawl there.Lobby is great with pool, darts, shuffleboard, TVs, bar, spent lots of time there since not much room in the room.Overall small but charming."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 50,
        "expertise": 0.0035676192577880003,
        "user_cities_visited": 56,
        "review_days": 0.5618838992332961,
        "helpful_class": 1,
        "review_text": "I enjoyed my stay at the Congress Plaza Hotel and Convention Center. Got a free upgrade to king room so I cannot complain. Spacious rooms with comfortable beds and very nice hotel amenities overall. Location of the hotel is also great. Would totally recommend it!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 44,
        "expertise": 0.01324064879179,
        "user_cities_visited": 9,
        "review_days": 0.091456736035049,
        "helpful_class": 3,
        "review_text": "Stayed at the Four Queens on June 1st for 3 nights.  Total for 3 nights was $59.00.  It was was a great value.  The room was clean and we were always given plenty of towels and coffee.  There is a coffee maker in the room.  Check in was easy and quick.  We asked for a late check out, but they were unable to allow it as they said the hotel was full.  They did store our luggage for the day until we had to leave. We have stayed here before and will return. We were given room in the south tower and it was very quiet.  Hope this helps."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.5268346111719601,
        "helpful_class": 2,
        "review_text": "Very bad experience hotel, bad staff attitude and no service mind. \u0e27\u0e31\u0e19\u0e19\u0e35\u0e49\u0e44\u0e14\u0e49\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e43\u0e0a\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2b\u0e49\u0e2d\u0e07\u0e08\u0e31\u0e14\u0e40\u0e25\u0e35\u0e49\u0e22\u0e07\u0e02\u0e2d\u0e07\u0e42\u0e23\u0e07\u0e41\u0e23\u0e21 \u0e01\u0e48\u0e2d\u0e19\u0e01\u0e25\u0e31\u0e1a\u0e01\u0e47\u0e25\u0e07\u0e21\u0e32\u0e2a\u0e48\u0e07\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e19\u0e17\u0e35\u0e48 lobby \u0e41\u0e15\u0e48\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e2a\u0e41\u0e15\u0e21\u0e1b\u0e4c\u0e1a\u0e31\u0e15\u0e23\u0e08\u0e2d\u0e14\u0e23\u0e16 \u0e17\u0e35\u0e48\u0e2b\u0e19\u0e49\u0e32\u0e07\u0e32\u0e19 \u0e1c\u0e21\u0e01\u0e47\u0e40\u0e25\u0e22 \u0e40\u0e14\u0e34\u0e19\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e2b\u0e19\u0e49\u0e32\u0e1f\u0e23\u0e49\u0e2d\u0e19 \u0e41\u0e15\u0e48\u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e0a\u0e32\u0e22\u0e2a\u0e39\u0e07\u0e2d\u0e32\u0e22\u0e38\u0e43\u0e2a\u0e48\u0e41\u0e27\u0e48\u0e19\u0e17\u0e48\u0e32\u0e19\u0e19\u0e36\u0e07 \u0e44\u0e21\u0e48\u0e21\u0e35\u0e08\u0e34\u0e15\u0e43\u0e08\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 \u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e01\u0e25\u0e31\u0e1a\u0e01\u0e25\u0e48\u0e32\u0e27\u0e43\u0e2b\u0e49\u0e44\u0e1b\u0e2a\u0e41\u0e15\u0e21\u0e1b\u0e4c\u0e2d\u0e35\u0e01\u0e17\u0e35\u0e48\u0e02\u0e49\u0e32\u0e07\u0e1a\u0e19 \u0e0b\u0e36\u0e48\u0e07\u0e1c\u0e21\u0e41\u0e08\u0e49\u0e07\u0e41\u0e25\u0e49\u0e27\u0e27\u0e48\u0e32\u0e02\u0e2d\u0e2a\u0e41\u0e15\u0e21\u0e1b\u0e4c\u0e02\u0e49\u0e32\u0e07\u0e25\u0e48\u0e32\u0e07 \u0e40\u0e04\u0e49\u0e32\u0e01\u0e47\u0e22\u0e31\u0e07\u0e1e\u0e39\u0e14\u0e2d\u0e22\u0e39\u0e48\u0e44\u0e14\u0e49\u0e2d\u0e35\u0e01\u0e2b\u0e25\u0e32\u0e22\u0e23\u0e2d\u0e1a\u0e27\u0e48\u0e32\u0e43\u0e2b\u0e49\u0e43\u0e2b\u0e49\u0e44\u0e1b\u0e02\u0e49\u0e32\u0e07\u0e1a\u0e19\u0e16\u0e36\u0e07\u0e41\u0e21\u0e49\u0e1c\u0e21\u0e08\u0e30\u0e22\u0e37\u0e48\u0e19\u0e22\u0e31\u0e19\u0e41\u0e25\u0e49\u0e27\u0e27\u0e48\u0e32\u0e44\u0e21\u0e48\u0e01\u0e25\u0e31\u0e1a\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e07\u0e32\u0e19\u0e41\u0e25\u0e49\u0e27 (\u0e2a\u0e32\u0e22\u0e15\u0e32 \u0e41\u0e25\u0e30\u0e04\u0e33\u0e1e\u0e39\u0e14\u0e0b\u0e49\u0e33\u0e46\u0e41\u0e1a\u0e1a\u0e44\u0e21\u0e48 offer help \u0e41\u0e1a\u0e1a\u0e19\u0e35\u0e49 \u0e44\u0e21\u0e48\u0e04\u0e27\u0e23\u0e40\u0e08\u0e2d\u0e43\u0e19\u0e42\u0e23\u0e07\u0e41\u0e23\u0e21\u0e40\u0e25\u0e22) \u0e2a\u0e23\u0e38\u0e1b\u0e1c\u0e21\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e15\u0e31\u0e14\u0e2a\u0e34\u0e19\u0e43\u0e08\u0e0a\u0e33\u0e23\u0e30\u0e04\u0e48\u0e32\u0e17\u0e35\u0e48\u0e08\u0e2d\u0e14\u0e23\u0e16\u0e40\u0e2d\u0e07 \u0e40\u0e1e\u0e23\u0e32\u0e30\u0e44\u0e21\u0e48\u0e2a\u0e30\u0e14\u0e27\u0e01\u0e17\u0e35\u0e48\u0e08\u0e30\u0e01\u0e25\u0e31\u0e1a\u0e02\u0e36\u0e49\u0e19\u0e44\u0e1b\u0e43\u0e19\u0e07\u0e32\u0e19\u0e14\u0e49\u0e27\u0e22\u0e40\u0e2b\u0e15\u0e38\u0e1c\u0e25\u0e2a\u0e48\u0e27\u0e19\u0e15\u0e31\u0e27 \u0e0b\u0e36\u0e48\u0e07\u0e17\u0e33\u0e43\u0e2b\u0e49\u0e1c\u0e21\u0e44\u0e21\u0e48\u0e41\u0e19\u0e48\u0e43\u0e08\u0e27\u0e48\u0e32\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2a\u0e48\u0e27\u0e19\u0e2d\u0e37\u0e48\u0e19\u0e46\u0e08\u0e30\u0e40\u0e1b\u0e47\u0e19\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e44\u0e23 \u0e40\u0e25\u0e22\u0e2d\u0e22\u0e32\u0e01\u0e02\u0e2d\u0e41\u0e0a\u0e23\u0e4c\u0e1b\u0e23\u0e30\u0e2a\u0e1a\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e42\u0e14\u0e22\u0e42\u0e17\u0e23\u0e21\u0e32\u0e40\u0e23\u0e35\u0e22\u0e19\u0e2a\u0e32\u0e22\u0e01\u0e31\u0e1a front office manager .. \u0e2a\u0e23\u0e38\u0e1b\u0e04\u0e37\u0e2d\u0e04\u0e19\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e0a\u0e32\u0e22\u0e2a\u0e39\u0e07\u0e2d\u0e32\u0e22\u0e38\u0e17\u0e48\u0e32\u0e19\u0e19\u0e31\u0e49\u0e19 \u0e1c\u0e21\u0e40\u0e25\u0e22\u0e41\u0e08\u0e49\u0e07\u0e27\u0e48\u0e32\u0e1c\u0e21\u0e04\u0e37\u0e2d\u0e04\u0e19\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e2a\u0e31\u0e01\u0e04\u0e23\u0e39\u0e48 \u0e40\u0e04\u0e49\u0e32\u0e40\u0e25\u0e22\u0e1a\u0e2d\u0e01\u0e43\u0e2b\u0e49\u0e1c\u0e21 email complain \u0e40\u0e04\u0e49\u0e32\u0e44\u0e14\u0e49\u0e40\u0e25\u0e22 \u0e22\u0e34\u0e48\u0e07\u0e2a\u0e23\u0e38\u0e1b\u0e43\u0e2b\u0e49\u0e40\u0e2b\u0e47\u0e19\u0e44\u0e14\u0e49\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19\u0e22\u0e34\u0e48\u0e07\u0e02\u0e36\u0e49\u0e19\u0e27\u0e48\u0e32 \u0e42\u0e23\u0e07\u0e41\u0e23\u0e21\u0e19\u0e35\u0e49\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e44\u0e2b\u0e19 \u0e02\u0e2d\u0e41\u0e19\u0e30\u0e19\u0e33\u0e27\u0e48\u0e32 \u0e04\u0e27\u0e23\u0e22\u0e2d\u0e21\u0e08\u0e48\u0e32\u0e22\u0e40\u0e07\u0e34\u0e19\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e2d\u0e35\u0e01\u0e2a\u0e31\u0e01\u0e19\u0e34\u0e14\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e41\u0e19\u0e48\u0e19\u0e2d\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.24808324205914503,
        "helpful_class": 0,
        "review_text": "Just completed my 2 nights stay at this hotel and we must say it is well worth it. Room was spacious and breakfast was simple but ample. Special thanks to Wilson and Oliver for their attention and good service during this stay."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 147,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "We purchased this through a partial exchange through our timeshare. It was what we thought a decent price for on the beach property. Looking at what we actually got, I feel we were overcharged and underwhelmed. The outside appearance was very shabby and nondescript. The lobby was tired and dingy. We were charged additional daily fees to cover parking and internet, which we typically do not get charged with Timeshare\u2019s. Our room was tiny, very uncomfortable old beds, dirty tile floors, bathroom had barely any space for toiletries. The tub had rusty fixtures and the closet had dirty shelving and 4 hangers. The outdoor hot tub was not functional. Kitchen was worn and dingy. We got no wash cloths for the bathroom or the kitchen. Sad excuse for a suite. Don\u2019t waste your money."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.64512595837897,
        "helpful_class": 0,
        "review_text": "She was awesome. What a beautiful smile and personality.  I was sick and she showed genuine concern and was so kind and empathetic. She suggested some spiced tea remedies for when I get home.  I am sorry that I could not rate the hotel very well but it was not because of Mahinoor.  I think that cleaning and maintenance staff need more pro-active attention.  In my room:  coffee pot in the room did not work (they replaced it with another bad one, eventually brought another that worked).  Reading lights over each bed did not work (they resolved problem on one fixture, but did not have a part to fix the other one).  Bathroom sink was leaking (wasn't noisy so I did not complain about it) Clock was not set to recent time change (I asked them to reset because I could not figure it out, but they never came).  Bottom sheet had stains (I assumed that it had been laundered so I did not ask them to change).Good Stuff:  Beds were very comfortable and blankets were real nice."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.31106243154435903,
        "helpful_class": 0,
        "review_text": "Our recent stay was a mixed bag. The hotel lobby while beautiful was always so loud and crowded as the bar and restaurant are open concept right there. They did have a slew of cabs available at all times and it was a main pickup post for tours as well as a short walking distance to union station and the Capitol. The staff was great and always ready to help, but extremely tip driven. Be ready for that. The beds were comfortable but the rooms were small. There was no vanity only a pedestal sink, which made getting ready a challenge. The rooms were clean and quiet. The street was a bit noisy but we slept well. Side note: The area is near a homeless shelter and a mission and there were a lot of people just loitering and sleeping on the sidewalks in the general vicinity. It was sad and typical for downtown, I suppose. Once I got used to that I felt safer, no one bothered us. Overall it was just a so-so experience. Probably wouldn't stay there again."
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 95,
        "expertise": 0.002317113538563,
        "user_cities_visited": 60,
        "review_days": 0.30722891566265004,
        "helpful_class": 2,
        "review_text": "Love the location for this hotel and will recommend to others for downtown business stay.  The hotel lobby is small and inviting.  Interesting gray, black and more black color scheme in the common areas and hallways.  Elevators were fast and easily accessible.  As with most downtown hotels, parking is a challenge.  Self parking was around $35, valet $55 - just be aware.  The welcome greeting was friendly and informative.  Loved the room d\u00e9cor!  My single queen room was small but had everything you need including an expresso machine and bottled water.  Everything felt new and clean!  Very comfortable bed and amazingly quiet for a downtown hotel.  Large TV with internet access.  Two challenges for me during my stay:  at 10:30pm the maintenance guy started vacuuming in the hallway!!! Really!!! I got out of bed and opened the door to ask him to cease and desist.  Kinda hard to believe...Secondly I had a very early work day and left the hotel at 5:40am.  I called down to have them bring my car around.  The front desk clerk allowed me to walk by him and back around to find the person with my keys.  There was no one in the area at this time of the morning but he could not be bothered with greeting me or offering assistance.  Never smiled, never said thank you.  Overall very good stay and will consider for a return in the future."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 51,
        "expertise": 0.004651202267885001,
        "user_cities_visited": 93,
        "review_days": 0.053121577217962006,
        "helpful_class": 0,
        "review_text": "Very Courteous staff the hotel is quite and peaceful, Breakfast spread is excellent and the pool is good. Location too is excellent with all kind of restaurants on the same road. Stay there for sure again."
    },
    {
        "user_review_posted": 260,
        "user_total_helpful_votes": 89,
        "expertise": 0.001551532435345,
        "user_cities_visited": 92,
        "review_days": 0.110076670317634,
        "helpful_class": 0,
        "review_text": "We spent two nights here in a very quiet, comfortable room.  We were in an historic room.  The high ceilings made the room feel very spacious.  The bathroom was small but nicely appointed.  The bed was very comfy.  An iPad was provided in the room to provide hotel information.  Unfortunately, the keyboard was not a typical keyboard.  Instead, the letters are listed in alphabetical order, making typing very awkward.  The pool is very small but the beach is right there.  We dined at Mai Tai for lunch and the food was quite good.     Shopping in the hotel is very upscale.  The location and views of the beach are awesome."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 26,
        "expertise": 0.002633737748801,
        "user_cities_visited": 24,
        "review_days": 0.29956188389923305,
        "helpful_class": 1,
        "review_text": "So there were a lot of things about this hotel that I really did not like and that bothered me and kept me from having a good vegas experience.1- The room service was bad, my bed was not even made properly but rather just thrown around and the toiletries were not even replaced.2- The front desk staff kept pushing us to buy shows and further vacations with them, we told them we were not interested and they still had the audacity to call us directly to our room to ask again.3- There was some trash in the hallway outside our room and even on the 2nd day of our stay it was not picked up.4- The pool had no separation of kids and adults, I wanted to go for a swim with my sister and there were kids that were jumping all over the place and crashing into one another, I mean kids will be kids but that's why I think there should be an age limit for the top deck pool\u2026especially when they already have a kid splash pool area anyways.5- I had family staying at the MGM Grand, from time to time they would visit us in our room\u2026one of the workers that was just passing in the hallways while we were exiting our room decided to ask us if we were all staying in that room and said that exceeded room limits, it was extremely rude and really made me mad.Overall I was not satisfied with my stay and will not be coming back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 6,
        "review_days": 0.7234392113910181,
        "helpful_class": 2,
        "review_text": "Perfect locationComfortable bedThe in room dining experience is beautiful with the view of dubai.The restaurants are a must to tryOverall experience was wonderful.The staff are very friendly and extremely helpful"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 3,
        "expertise": 0.000698812019566,
        "user_cities_visited": 71,
        "review_days": 0.6182913472070091,
        "helpful_class": 0,
        "review_text": "My wife and I loved our stay at the Vive!  The staff were very helpful and inviting. They helped book tours, shuttles, gave maps and tips to get the absolute best out of our short stay!  We loved breakfast with the other guests!  So many interesting, wonderful people in one place!  The most AMAZING part about Vive is LOCATION LOCATION LOCATION!!!  We were a short walk from EVERYTHING in Waikiki!  Safe, affordable and FUN!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 62,
        "review_days": 0.137458926615553,
        "helpful_class": 1,
        "review_text": "We had a corner room on the 15th floor facing the park and Diamond Head on one side and the ocean on the other. The view was so spectacular we didn't even want to go anywhere else! It's definitely worth the extra money to get the higher ocean view rooms and the corner rooms are the best! Hotel staff is very accommodating.This is the last hotel on Waikiki so it's just beautiful views on one side with no buildings. It's a botique hotel so not too big. Location is wonderful - right across the street from Waikiki and the Zoo. And the prices are extremely reasonable! Best value in Honolulu.We cant recommend this hotel enough."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.300109529025191,
        "helpful_class": 0,
        "review_text": "Loved this hotel. Great location and convenient to all the attractions. Rooms were nice and comfrotable.  Parking might be the only challenge, as it was busy when we went and sometimes had to wait for valet.   Everything else was absolutlwy wonderful and would stay here again."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 13,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 24,
        "review_days": 0.48576122672508204,
        "helpful_class": 0,
        "review_text": "Attended a conference at this hotel.  Conference facilities were nice and convenient.  Hotel room was clean and comfortable.  Staff was great.  Location was great in DC - close to Chinatown, good restaurants, close enough to the Mall to walk or a short taxi ride."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 88,
        "review_days": 0.861993428258488,
        "helpful_class": 1,
        "review_text": "Good location, dated room decor, malfunctioning technology in rooms and elevators. Missing hardware. Hotel asks for a resort fee but fails to deliver amenities. The restaurants are great, but very pricey"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 5,
        "review_days": 0.58762322015334,
        "helpful_class": 1,
        "review_text": "Such a great location. The restaurant below the hotel. Not so great.  Bad rude service. BUT the hotel was great. Checked us in early no charge and the room was awesome. No view but that's ok.  2 bedroom with 2 bathrooms and a living room and small kitchenette. All you need for a 2 night weekend with the kiddos."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 19,
        "expertise": 0.004744565817058,
        "user_cities_visited": 81,
        "review_days": 0.49507119386637405,
        "helpful_class": 0,
        "review_text": "I would never stay at this hotel again - one of the worst hotel experiences in years. When I checked in, I was early and agreed that when the room was ready, the front desk would call me. I was never called. I asked if they could press a suit and shirt and told the front desk and hotel staff that I needed them back by that night, as I had to wear the suit and shirt the next morning. At 7pm, when I still didn't have them back, I called the front desk and they said they weren't able to do it and that they were going to send the clothes out and I'd have them the following day. Then they said they could iron the shirt in-house. I told them to bring both back to room, and they had burned my white shirt (an expensive shirt, mind you). I complained to management throughout my stay and nothing was done and it only got worse. The Hotel manager told me he would email me after to make up for the horrible stay. He never did (3 weeks later). I've called three times to have them forward me my receipt (they did not remove any of the charges, btw). Everything about this hotel is terrible. There are so many better places to stay in Seattle."
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 66,
        "expertise": 0.002228520389713,
        "user_cities_visited": 127,
        "review_days": 0.5755750273822561,
        "helpful_class": 1,
        "review_text": "If you come to San Fran for business or just a quick get-away this hotel is really good for access to public transportation. As with most hotels, Taxis, Lyft and Uber are available at your front door and you are just several blocks away from the Financial District. But for tourists, you are within one block toward Market Street where you have the Hyde/Powell cable car turnaround, the buses, Bart, street trolleys and the Metro stations. This gives you access to anywhere in San Fran. Your best bet is to get a multi-day, unlimited travel card for use on 4 different \"Muni\" services including the trolleys, cable cars, buses and the Metro Light Rail. The 3-day card, $32, or 7-day ($42) will pay for itself with a few trips on the cable cars ($7 each trip) and there's no need to scramble for exact fares on the other services. A quick ride over the hill on the cable cars can take you to Chinatown, Nob Hill, Lombard St. or Fisherman's Wharf and back. A trip on the old-style trolleys ($2.75) and you can get to the Ferry Building or anywhere else on the Embarcadero (along the waterfront). The Metro Light Rail can take you to AT&T Park and farther and The Bart is an $8.95 trip to and from the Airport (not included in any unlimited cards). Or you can just stay local and shop to your heart's content around Union Square, only a few blocks away."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 30,
        "expertise": 0.0030559033624530003,
        "user_cities_visited": 35,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "Having never stayed in Thailand before we took a guess through Agoda, and we couldn\u2019t have guessed better.From start to finish this was a great hotel. Great location for a first time family (children 12 and 8) visiting, away from Bangkok centre but within very easy reach. We booked a deluxe family room, which was a suite as it turned out. Two big bedrooms, one with twin (double) beds, one with a big double and en suite. Enormous living/dining room, kitchen, bathroom, dressing room. The price we paid for all that was amazing compared to what it would have been in other capitals.The staff throughout the 4 night stay were nothing less than superb. Helpful, friendly, attentive - made us all feel very special, and never felt forced or just part of the training.We stayed on a bed and breakfast basis, and the breakfast is one of the best I\u2019ve ever had whilst abroad. The variety of food available, and it\u2019s quality, was brilliant. My wife and I enjoyed the Thai/Asian selection and our children loved the more western food (which we obviously tried too!).We didn\u2019t try the evening food as we wanted to explore the local cafes (very much worth doing - recommend Fah Sai only a few minutes walk away).The pool is great, perfect for us all after a day visiting Bangkok, the bar very reasonably priced.This hotel does the little things perfectly, and it makes the world of difference."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5027382256297911,
        "helpful_class": 1,
        "review_text": "I never imagined that this hotel would be so great for our family. We were traveling with a baby and a teenager and the accommodations were the best for the family.  We had a fully equipped kitchen and laundry. This saved us so much money on meals. The room was really big with a great view. Everyone provided excellent service to us and we're so helpful. It felt good coming back to the hotel after the craziness of the Strip to a hotel were they remembered your name. It felt like home."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 68,
        "expertise": 0.004674204881449,
        "user_cities_visited": 41,
        "review_days": 0.002738225629791,
        "helpful_class": 0,
        "review_text": "I am a loyal Marriott customer and saw the positive reviews on this website; however, I did not have a great experience. I was in town for two nights for business. Yes, the hotel is convenient, but my room had an overwhelming mildew smell as soon as I walked in. I called down and asked for another room and I was happily accommodated. Yet, there was no apology or an offer to bring a new key up to me-- I went downstairs & the front desk person said he'd make a note for housekeeping to investigate. The second room I had was larger, but it also smelled poorly. Not as poor as the first room, but it made me think that every room in the hotel was going to have a musty/mildewed smell. The room rate was inexpensive, but when I returned for work a few weeks later, I stayed at another hotel and I would not stay here again, nor recommend it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.517524644030668,
        "helpful_class": 0,
        "review_text": "This hotel is very lovely, with very professional, nice, polite and helpful staff.  The rooms are modern, quiet and very clean.  Breakfast was very nice with several choices plus the coffee was great!   Great location, only a couple of blocks to the Capital Building and onto the National Mall.  Also, the hotel is in a very nice neighborhood."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 54,
        "expertise": 0.001846115335273,
        "user_cities_visited": 52,
        "review_days": 0.087075575027382,
        "helpful_class": 1,
        "review_text": "This is perhaps on of the most affordable hotel with free breakfast and it is also really close to the places of interests here at downtown Chicago. It's really convenient to the train station and also the hop in hop off bus. And it also come with free wifi. How great is that? The room is also very spacious and clean. The only drawback is there isn't any complimentary bottled water nor water filter for the convenience of the guests. The front desk check in is also a pleasant experience."
    },
    {
        "user_review_posted": 520,
        "user_total_helpful_votes": 128,
        "expertise": 0.0010847146894810001,
        "user_cities_visited": 150,
        "review_days": 0.9567360350492881,
        "helpful_class": 0,
        "review_text": "We recently stayed here for two nights and while the front desk staff was excellent/helpful, the hotel fell far below standards for people of my vintage. The vibe skews decidedly young (pounding noise/music) and we have been on cruises with bigger rooms including a larger bathroom and no, I do not get the largest suites on the ship. The TV was mounted on the right side of the bed so one had to constantly turn your head to the right to see it. We went outside to their restaurant and waited despite the fact that were numerous tables open. When they finally got around to us, we were offered seats that reclined at an angle that my older body wasn't meant to sit in and then offered high tops seats (which were great) but we were told they didn't come with service and that we;'d have to go inside to the bar to order so we decided to leave. In addition, I had to call to get the room serviced and was told that they were short staffed. For $300+ a night, that's simply not acceptable. That said, I still tipped/left the housekeeper my customary amount. While younger folks may not take issue with these faults, seasoned travelers expect some service and for the price, a better room/better service. And oh, btw, I am a Marriott Bonvoy member, not one of the higher levels but nevertheless, a member who won't be staying at a W again but will try other members of the brand."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 1,
        "review_days": 0.072836801752464,
        "helpful_class": 0,
        "review_text": "so, i booked this reservation very last minute, at 5:00 pm the same day of my stay. i was lucky to reserve the last room. i was going to see thunder down under at cobbs and wanted to stay overnight so i can make it to work the next morning. it was so easy from check in to service, this hotel is a must stay and is the virgin america of hotels. you feel modern, hip and exclusive with this hotel, no stuffiness here. hot sophisticated business men are all around ladies! bar is fantastic."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 66,
        "expertise": 0.008321863911682001,
        "user_cities_visited": 28,
        "review_days": 0.20810514786418402,
        "helpful_class": 1,
        "review_text": "Halekulani is most defiantly the best beach front hotel in Waikiki. We have traveled to Waikiki now about 12 times and stayed at all the beach front hotels. The Halekulani has very good service, maybe a bit slack at times around the pool but you can be guaranteed a sun lounge at the pool, where other hotels nearby you need to be up early to get one. The rooms are smallish but on par with others in Waikiki, most have ocean views overlooking the Waikiki beach.The restaurants and breakfast are very nice.I must admit the Halekulani is not my favourite hotel in the world mainly due to its high price to stay here. but it does have nice rooms and good service compared to the other beach front hotels in Waikiki. If you have visited Hawaii a lot like us you will more then likely stay elsewhere nearby for value. if you can afford to stay here and want to spoil yourself its worth a stay once and awhile."
    },
    {
        "user_review_posted": 233,
        "user_total_helpful_votes": 109,
        "expertise": 0.0021608397867280004,
        "user_cities_visited": 86,
        "review_days": 0.5629791894852131,
        "helpful_class": 0,
        "review_text": "Three things gives this a four star rating, great location in the fisherman\u2019s wharf, nice newly refurbished rooms and good service throughout. Food, bar and general standards are three star. Conference facilities are good and meeting room service is very effective. All in all a good hotel with excellent location"
    },
    {
        "user_review_posted": 336,
        "user_total_helpful_votes": 214,
        "expertise": 0.0029817730910080002,
        "user_cities_visited": 352,
        "review_days": 0.033953997809419004,
        "helpful_class": 0,
        "review_text": "I traveled with my husband to DC for business.  This location was perfect for seeing the city.  The metro was right there, the museums were walking distance as were some excellent restaurants.  The lobby has a starbucks along with a bar and nice restaurant.  Our room overlook the street  and Macys across the street.  The beds were comfortable, the rooms clean, I had no noise issues.  The room had both a safe and a small fridge. I would love to stay here agin when it is warmer and I could get about more."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 13,
        "expertise": 0.002414211629703,
        "user_cities_visited": 9,
        "review_days": 0.156626506024096,
        "helpful_class": 0,
        "review_text": "Two double beds with breakfast buffet included on hotels.com great deal for SF.Whole foods 1 block away.Great design of the window side of room where the drawers/fridge and table/fan are connected (easy to put many luggage bags for 3-4adults)A loud fan, but room A/C worked great!Construction noise from next door & some city noise.Flat screen TV worked.Bathroom & sink together. Fast hot water :)Bath & body works mini single use shampoo/conditioner/lotion bottles & 2soap bars.Excellent cleaning service!!!Free wifi every 24hrs.Not 5stars since-Must pay to print boarding pass.Fitness room has machines/weights, smells like rubber. Had cleaning wipes :) Had water there to refill bottles. Pool under renovation.Really liked their free lemon water in lobby.Paid parking garage next door $40/day.Buffet usually ~$18 had scrambled eggs with and without veggies, sausages, bacon, fresh fruit, oatmeal, chicken rice, yogurt, small potatoes, coffee & tea.Excellent breakfast burrito on al a carte menu.Excellent cafe service-very attentive & polite!They provided a sheet with info on how to use the buses/cable cars to popular tourist attractions.But we used lyft and their hotel map of SF.Definitely would stay again!"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 67,
        "expertise": 0.0037164683814600004,
        "user_cities_visited": 86,
        "review_days": 0.37677984665936404,
        "helpful_class": 0,
        "review_text": "I was dismayed when I entered my room at the Park Shore Hotel- the entire space including the bathroom was smaller than my bedroom at my last Airbnb condo accommodation. It is tiny... However, the view from our room is AMAZING!!! I don't want to go out with that view... but I did - to the great beach across the road.... to the fantastic shops nearby... to the great restaurants I discovered, including an awesome ORGANIC restaurant about 15 minutes walk away... and a VERY good Japanese restaurant in the lobby."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 23,
        "expertise": 0.002907574903602,
        "user_cities_visited": 71,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "As expected, even better! We got an upgrade to a bigger apartment. It was stunning, as always. Good location, shuttle to Dubai mall. Service excellent. Can't say a bad word about it. I cannot say anything about the food since we were eating outside."
    },
    {
        "user_review_posted": 151,
        "user_total_helpful_votes": 114,
        "expertise": 0.0035549534421660004,
        "user_cities_visited": 175,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "We stayed one night at the Homewood prior to taking a cruise the next day.   The hotel could not have been in a better location - right across the street from the former Seattle PI building, and within a mile of the pier we needed to get to the next day.  Reception was easy and cordial, check in was quick, and we made our way to our room on the third floor.  I had booked a room with a separate bedroom for the adults, but I did not expect it to be as large as it was, which was a nice bonus.  When we entered, we found a kitchen to the left, then a hallway that led to the main room, which was semi-circular and had large curved windows with a view of the aforementioned PI building.    There was a sofa, armchairs, table, flatscreen TV, and nice amounts of luggage and clothing storage.  The kids liked the fact that there was extra space beyond the sofa for kind of hiding out and having a little room to themselves.  The bedroom was also large, with its own TV, King-sized bed, armchair, and plenty of clothing storage.  The bathroom was also nice and large, updated, with great water pressure for the shower.  We had sufficient towels without asking for them, and everything appeared set up nicely.Except - there were a few problems with cleanliness.  The room itself wasn't filthy - it was clear it was usually maintained.  However, it hadn't been cleaned after the last guest, and we found pistachio shells under the sofabed (and stuck to the underside of the mattress), as well as a few crackers and snack items on the floor.The real issue with this room, and one that had we not arrived in the late evening and unpacked already we would have addressed by changing rooms, was the sofabed.  When we opened it right before bedtime, we found that the frame of the bed was warped and probably unsafe.  It was certainly uncomfortable.  The kids sucked it up and slept on it, but in hindsight, I should have been prepared to move rooms.  I did talk to management about the bed and the cleanliness issue, and they were suitably apologetic and I did feel as though they were noting my concerns.   I guess the only real way to be sure any room will work is to check the sofabed prior to  unpacking, but we've always left the sofabed to the last minute, because we like to use the sofa and enjoy the room without the bed out.  Anyway, i was told that had I called the minute I found the issue, they probably could have brought up rollaways if we didn't want to move.  Now I know.This hotel provides a complimentary hot breakfast, which was quite good - eggs, sausage or bacon, fresh fruit, various pastries and toastable items, oatmeal, cereal - basically anything you might want to have.Despite the issues with that specific room, I would certainly stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.305038335158817,
        "helpful_class": 0,
        "review_text": "This hotel was clean, the staff was friendly, and the breakfast was good.  The staff went above and beyond to please their customers and meet their needs.  The manager was amazing and helpful.  The location was perfect for site seeing in the downtown DC area.  The price was great and included tickets to the International Spy Museum.  We had such a wonderful experience and plan on coming back soon.  We look forward to  staying here again."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 24,
        "expertise": 0.0028772948336,
        "user_cities_visited": 182,
        "review_days": 0.053669222343921005,
        "helpful_class": 0,
        "review_text": "I'v been staying at the Sukhothai several times already. This time I chose it because I was travelling with my son and wanted to enjoy its pool. It's in a secluded area with a big garden that's keeps some distance with the hectic life of Bangkok.We stayed there 6 nights. As soon as you get out of the car, you are surrounded by smiles and warm welcome.The check-in was efficient, and we went directly to their Thai restaurant because we were starving. And ask the concierge to book for us cooking classes. By the time we finish lunch, our classes were booked. The rooms are very comfortable and the bed too. The bathroom is clean especially their wooden floor is well maintained. If you need more shampoo or conditioner, housekeeping will provide without any problem.The linen are very clean and soft!We enjoyed the pool very much but there is no sun after 4PM, which is fine for me! All my son wants to to bath in the pool. The fitness center is well equipped.Thank you Mr. Big and S at the swimming pool to take so good car of us!The concierges were very helpful and swift.Thank you to the whole team of Sukhothai to make our stay so memorable.And you get really very good deals for the same service as always!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 13,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 10,
        "review_days": 0.6095290251916751,
        "helpful_class": 0,
        "review_text": "Stayed here for couple of nights in December 2017 with the family including one year old boy. From the very beginning experience  was very nice. Hotel arranged a very early check in for us which made our life lot easier. Welcome and check in process was very warm and convenient. Rooms are spacious, clean with nice decor and view of burj khalifa. All the staffs including doorman, cleaning persons, reception are friendly and welcoming. But the best part was the location...you can find almost everything around within 5 minutes walking distance. I highly recommend this place.The only complain I have is regarding the confusion on breakfast. While our reservation shows breakfast included, hotel's version for some reason shows the other way around."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9490690032858701,
        "helpful_class": 1,
        "review_text": "I thoroughly enjoyed my 2-night stay at this hotel.  Everything was pristine and perfect!  Even the staff walking in the hallways asked if I needed anything as we passed each other.  The elevators were quick!  Top notch.  I highly recommend this hotel!  Just a block from the water.  Close to so many restaurants.  A great location right in the middle of everything."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 7,
        "review_days": 0.7672508214676891,
        "helpful_class": 1,
        "review_text": "Loved my stay at Shoreline, check in was quick and super easy. The new renovations look great. I really loved the activities that the hotel offered and enjoyed the free popcorn and snow cones from 3-4 pm! I will be back soon!!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 20,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 224,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "We booked a family wedding reception at I/O rooftop and a room block for guests. From start to finish, it was an amazing experience! Rooms are tasteful, modern, well-appointed, and spacious. The catering and bartending at the wedding reception on the rooftop was exceptional. Food was excellent. I would highly recommend this venue for any social event you may think of hosting, as well as the Group Sales staff- fantastic customer service!!!! Our guests could not stop raving about it all, and the bride and groom were ecstatic. Thank you thank you thank you!!!!"
    },
    {
        "user_review_posted": 549,
        "user_total_helpful_votes": 362,
        "expertise": 0.003090891587263,
        "user_cities_visited": 580,
        "review_days": 0.6254107338444681,
        "helpful_class": 1,
        "review_text": "First the pluses. This is a nicely renovated property. It's clean, modern and very nicely done up, Service was great, the casino had decent air quality and my room was of a decent size with a comfortable bed. Parking was handy and fairly stress free. The negatives are that they hotel attracts families with kids who like to hit the rooftop pool and run through the hallways. But the most annoying thing is the noise from Fremont St. I had a room and the 21st floor and the throbbing sound from the bands on Fremont went on until midnight and could only partially be blocked out with the ear plugs provided by the hotel. I was there on a Fri/Sat night so I don't know if the noise is that bad on a weekday night. I would not return to deal with that noise but you might not be that bothered or you would be part of the noise."
    },
    {
        "user_review_posted": 183,
        "user_total_helpful_votes": 40,
        "expertise": 0.0009508425840000001,
        "user_cities_visited": 56,
        "review_days": 0.6593647316538881,
        "helpful_class": 0,
        "review_text": "My wife and I stayed overnight.   It was an amazing experience.  When we pulled up Kamal at night made us feel very special with his welcome.  The front desk just continued the experience -- they treated us like we were special.   The room was very comfortable, updated.   It had a good feel to it.   We have stayed in the Doyle Collection hotels before (Westbury in Dublin is great too) and had high expectations.  The staff exceeded this high bar.  Want to give one more shout-out to John at the front desk.   When I checked out ... he could not have been more accommodating and sealed the deal that when we come back to DC ... we will stay at this hotel."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 11,
        "review_days": 0.68893756845564,
        "helpful_class": 1,
        "review_text": "Since this is a Wyndham branded property I really expected good things and from the outward appearance of the property I thought we were getting Wyndham quality. That stopped as soon as I got on the elevator. The smell in the elevator was that of a old musty wet carpet and in that small space it was overwhelming. The room was gross. The carpets were filthy with stains some of which were fresh and could have been easily cleaned. The walls are riddled with scuffs and stains as was the bathroom door which was just awful. Bedding was stained and the room over all was nothing like what I have come to expect from Wyndham. Breakfast area was in the same condition as the room. Horribly food stained chairs, disgustingly dirty tables and counters where food is served, filthy walls splattered with food, overflowing trash cans with not a staff member in sight to clean the a easily we are supposed to eat in. The \"breakfast\" consisted of cereals, breads, yogurt, something resembling coffee, waffles and some fresh fruit (bananas, apples, oranges). No protein in sight, however, after seeing the state of the breakfast area we opted to get breakfast elsewhere. We were disgusted and disappointed."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 17,
        "expertise": 0.001390268123138,
        "user_cities_visited": 16,
        "review_days": 0.020810514786418002,
        "helpful_class": 2,
        "review_text": "Stayed 2 nights. Room is adequate for sleeping. We were in 403, King bed. Was pretty quiet. Lots of light comes thru door, shoved a towel under it. Also, this room had roof access! Didn't feel the safest, since we actually saw \"workers\" right out our window, which was operable! Was clean and  pretty comfortable (pillows too stiff/hard). We don't spend a lot of time in our room, so it was fine. Pretty small though. Is definitely conveniently located. Been doing Vegas 2 times a year for the last 15+ yrs and stay downtown always. Pros: Free self-parking, NO resort fee and of course location, comfortable bedding, clean. Cons: internet NOT free, small room, roof access!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.172508214676889,
        "helpful_class": 1,
        "review_text": "Nov. 7-14, 2015Hotel's parking lot isn't safe. We are staying in building#1 and here they have very limited fensed  \"covered\" spots right in front of the building and unfensed lot for the rest of the guests.We parked our car at unfensed lot around 8pm and were going to go to a day trip early next morning. But when we went to the car at 3:30 am we realized that one of the windows was smashed and a couple of items stolen...The sequrity guy told us that they have video cameras...for what? To tell us that they are \"reaaly sorry for unconvenience?\"We not just lost time and money... It ruined half of our vacation, because we cancelled some of our planes... Very frustrating, especially if this is the only vacation one has.Room and service are OK. The only thing that bothers us is the drain in our shower which doesn't work properly. But we didn't complain -- it's nothing compare to things described above."
    },
    {
        "user_review_posted": 437,
        "user_total_helpful_votes": 108,
        "expertise": 0.001089500372551,
        "user_cities_visited": 193,
        "review_days": 0.42935377875136904,
        "helpful_class": 0,
        "review_text": "Stayed here on business.  Great rooms, very large tvs.  Think I had club status as I got into concierge club.  Met own Leonardo.  Wonderful gentlemen who wants nothing but the best for his guests.  Conference rooms for business meetings were superb as well.  Great place to stay!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9123767798466591,
        "helpful_class": 0,
        "review_text": "I stayed at Hotel Clinton from July 18-23. I was in Miami for my birthday and had a horrible experience with Hotel Clinton. First day we arrived we checked in and got our first room. As we checked our beds I noticed that the beds were filthy. Both beds were stained and spotted with unknown substances. We immediately reported the issues to the front desk and was moved to a room down the hall. This room is where we stayed July 18-22. This room had mold in the shower and we encountered multiple roaches and spiders in that room. There is no ventilation in the rooms. Because of this I was sick the entire trip. My throat became inflamed due to whatever was bowing out of those Vents. Instead of enjoying the beach, I spent the morning of 7/20 in the urgent care. On 7/22 we had to get moved for a second time into another room because the air stopped working and our room was 80 degrees. Housekeeping did a horrible job at cleaning the rooms. The last room had stains on the lamp shades and curtains as well as more mold in the shower! When we reported and showed the front desk the video of the enormous roach they sent housekeeping to \u201cclean\u201d the shower. She only brought up a half cup of some kinda of solution that she mixed with water in a cup and threw it on the walls of the shower. She proceeded to scrub with a broom and stood in the shower with her tennis shoes on while cleaning. We reported each incident to the hotel. They tried to act surprised about the mold and roaches but there\u2019s no way they didn\u2019t know or haven\u2019t heard or seen these kind of complaints before. Before checking out I requested to be contacted by a manager but no one ever reached out. While the staff was friendly, The hotel is nasty, filthy, roach, and mold infested and should be not be operating making people sick!!! I am disappointed in my stay here and I recommend that no one stays in this hotel. The health department should be contacted."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 11,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 6,
        "review_days": 0.026834611171960003,
        "helpful_class": 3,
        "review_text": "Aqua Oasis - great value. Staff was friendly, efficient and very helpful. The Junior Suite with kitchenette rooms were newly renovated and modern, good amenities and very useful and free WiFi. The location was great, very close to Kalakaua Ave and the main shopping areas and only 1 block from the beach. The staff were fantastic and made us all felt as we were staying with family. Definitely would stay again and would highly recommend to anyone visiting Honolulu."
    },
    {
        "user_review_posted": 195,
        "user_total_helpful_votes": 63,
        "expertise": 0.001458168886172,
        "user_cities_visited": 94,
        "review_days": 0.444687842278203,
        "helpful_class": 2,
        "review_text": "I thoroughly enjoyed my stay in this resort hotel right on the beach (although it must be said that the beach is very narrow at this point \u2013 it gets wider further west).  The hotel is located towards the western end of Waikiki beach and very near all the designer shops.  It has a medium sized pool and plenty of sun loungers.  You can pick up a towel for the beach or the pool at the poolside.  If you are a beach lover there are sun beds for hire on the beach.  Otherwise buy a straw mat for a few dollars in the local ABC shop.I was fortunate to get an early check in as my plane landed at 6am.  They phoned me to let me know when my room was ready. I only had to wait a couple of hours (which I spent on the Waikiki Connection Trolley - included in your hotel package).I had, in the interests of economy (and the fact that my own home overlooks the sea) asked for a no view room.  My view was indeed another part of the hotel but to the side I could in fact see the sea (Room 522).  The balcony has a table and two chairs.  The room was spacious with two small double beds and plenty of storage space and a desk.  It had a safe, fridge, iron, ironing board, good hairdryer, magnifying mirror and coffee (percolator) and tea making facilities.  There was air conditioning and an extra large sized television.  The wifi connection was included in the connection fee and good.In the basement there is well equipped gym with machines familiar to most parts of the world.  There is also a pay to use guest laundry  next to the gym.  There is live music by the pool every evening and a happy hour between 3 and 6pm.  The snacks are rather good (sliders).I am not convinced about the Waikiki Connection Fee - maybe it should be better hidden in the cost of the room!  However whilst only using the trolley a couple of times I did use the discounts to get into the Iolani Palace.  The daily bottled water is also useful.  I got a slightly later checkout (1pm) which was perfect.  There is a room you can use for half an hour to shower and change if you wish to stay later."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.664841182913472,
        "helpful_class": 0,
        "review_text": "Best stay in Chicago ever! All of the staff especially Dwayne were so helpful and made us feel like vip\u2019s!! I\u2019ll be back in July and will be staying here for sure!! Amazing room, delicious restaurant, no complaints!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9151150054764511,
        "helpful_class": 0,
        "review_text": "There were mice! On the first night of my stay, I saw a mouse run across the floor of my room. The manager on duty politely ushered me to a new room on a higher floor. On the second night of my stay, I saw a SECOND MOUSE dart from under my bed. The same manager moved me to a different room, without an apology or further explanation. I promptly booked a new hotel room at a different hotel. Others in my group saw mouse droppings, cockroaches, and peeling plaster walls. The only possible explanation was that the hotel was currently under construction."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 16,
        "expertise": 0.010986585961759,
        "user_cities_visited": 5,
        "review_days": 0.10733844468784201,
        "helpful_class": 3,
        "review_text": "We stayed at The Four Queens  from July 7-14, 2015. We stayed on the1 2th fl. South side room 1235 , my brother and girlfriend stayed in room 1237., noise level was almost non exsistant. My cousin stayed on the North side noise level was a lil louder but tolerable. The room was really nice, and looked exactly like their photos website.. I read many bad reviews about Four Queens, and found out for myself they were  not true. Housekeeping came everyday, fresh towels, clean linen and etc. Only problem we had was after about 4 days there was a lot of dust on nightstand.TV, lights, lamps, and AC worked excellent, especially the AC. Magnolias restaurant was above excellent in regards to service, food, and prices. I highly suggest signing up for The Four Queens players card,. You get a coupon book with a 10.00 match when u play slots or table, plus coupons for buy one get one free meal to use at Magnolias restaurant, and their sister casino Bininons. Magnolias 11.99 steak, baked potatoe, and vegetable dinner was the best steak I have ever tasted. Also their open-faced hot roast beef was really good. We ate meals out of Magnolias ate least once a day out of 7 days, sometimes twice a day. Their average meal will run you about 9.99. Enjoy your stay, and don't let all those negative reviews discourage you."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.9567360350492881,
        "helpful_class": 1,
        "review_text": "We stayed at the Silver Cloud Seattle Lake Union for about a week with 9 people.  This place was fantastic!  First, the hotel arranged for a shuttle to pick us up at the airport and take us to the hotel (separate charge) and also to take us back to the airport when we checked out a week later.  We were also able to get an early check in and a late check out, with rooms next to each other.  A big bonus:  hot breakfast is included!  On Tues evenings there was a mini happy hour (free!) which included cheese, pita chips, hummus, fresh fruits and roasted veggies, huge shrimp cocktail, and local beer and wine. Another huge bonus:  free parking, a rarity in Seattle.  Also: free laundry.  Each floor has a washer/dryer unit which you can use at no charge.  Also:  free shuttle service between the hotel, Pike's market, Space needle, and Westlake Center, where you can pretty much catch either the bus, monorail, or light rail to anywhere in the city for cheap (orca pass).  The shuttle ran about every 30-60 minutes, just call the front desk to reserve a time or request a pick up at one of the downtown locations. Other perks:  24 hour fitness center, business center, free tea/coffee/newspaper in the lobby, spacious room with fridge, microwave, coffee maker, additional sink outside the bathroom, 2 queen beds and a sofa, lots of charging stations for electronics.  Duke's chowder house is right across the street, but nearby eateries are limited. I would stay here again in a heart beat.  Thanks, Silver Cloud!"
    },
    {
        "user_review_posted": 217,
        "user_total_helpful_votes": 118,
        "expertise": 0.0025296554431320003,
        "user_cities_visited": 84,
        "review_days": 0.300109529025191,
        "helpful_class": 2,
        "review_text": "Such a great place to choose! A very special shout out and heartfelt thank you to AlohaLani at the registration center for using her knowledge and caring attitude to help us out; she made our stay all the more amazing!So many nice things to say about it.  The employees from the registration desk, housekeeping, valet, maintenance, restaurant servers, store employees are fantastic! They are so friendly, helpful, knowledgeable, and definitely make each guest feel welcomed!This hotel is clean, sparkling clean; guests can easily tell that clean is a priority for this hotel. It is also very easy to navigate. There appears to be two towers - the Ocean Tower and the Pacific Tower. The elevators are quick and smooth. If directly facing the ocean is desired, reserve an oceanfront room (there is a limited amount facing the ocean and they can be difficult to book in advance); there is a major difference between an oceanfront view and an ocean view room. Many of the rooms appear to overlook the pool area with a possible peek-boo view of the ocean that are designated ocean view. Other rooms we\u2019ve noticed face another building with limited or no view of the ocean.Be fully aware that there is a daily resort fee and also a rather indefensible daily parking fee; they even charge for those with a handicap placard. Be sure to figure these extra costs into your traveling budget as they can mount up into substantial totals.The pool is large with plenty of chaise lounge chairs and it is a salt water pool. There is poolside drinks and food available from their poolside restaurant. Beach towels are free and checked out at a towel hut located by the pool. Renting an umbrella and chaise lounge chairs for beach use is available from several vendors directly on the beach. The yellow umbrellas are bit cheaper to rent than the blue umbrella choice. If you rent from the yellow umbrella vendor for the entire day before 9 a.m., there is a good size discount available. Hint: They don\u2019t expect a renter to stay put only at the umbrella area that they rented without leaving the chairs empty. They explained that we could come and go as we pleased throughout the day.The beach sand isn\u2019t the finest but is more than adequate. The entry into the water, however, is extremely rocky\u2026can you say, \u201cOuch!\u201d Not so much a problem for the younger ones who can easily throw themselves onto a raft or other water device to quickly avoid too much of the rocky area but the rocks, along with the ocean current, can cause less able adults to easily lose their balance. Watching how the younger group navigates the beach entry area will possibly help provide a bit more graceful entry into the water for sensitive feet or less surefooted guests but it is not a sure bet! There is no beach refreshment service but areas to purchase beverages and food are close by inside the hotel or on the beach.There are plenty of shops located in the main area of the hotel where water, snacks, basics, and many other items, low cost and expensive, can be purchased. Going out the front entrance is where all the shops and a variety of restaurants are located. Exiting out the back side of the hotel is the ocean. There is also a Starbucks at the entrance of this hotel and it sure comes in handy! There is a variety of basic and high-end stores located close by or within the Waikiki vicinity such as a drug store, basic-type ABC stores, among many others. There didn\u2019t seem to be much that was not available if needed. The only caveat is that the pricing is much higher than found in your at-home locale.There are three open-air restaurants on the premise. One is fine dining and the others are mid-priced. It is highly recommended that reservations be made if wanting to eat during the busy timeframe of 6 p.m. and beyond. The wait can be long without reservations and this holds true for other area restaurants as well. We especially enjoyed the Shore Bird restaurant\u2019s breakfast buffet! There are coupons given upon registration and then save your receipt to continue to receive the discount of buy one breakfast and get the second one for fifty percent off. The Ocean House was fine dining and expensive but that is fairly standard for the entire Waikiki area. Remember, these restaurants are open-air as is the entire hotel. The only air-conditioning will be found in the rooms.In the room we found shampoo, conditioner, body bar soap, body wash, body lotion, a blow dryer, coffee pot and associated items, a safe, a small-size refrigerator, Kleenex, and ample lighting. All the rooms appear to have a lanai.As an additional help, there were many guests that we met who explained that this was their second or third visit to this specific hotel. The travel agency we booked through had explained that they have never had a complaint from any customers that they have booked to stay here. A really good testament to what a good job the hotel does for guests.Finally, please consider leaving a daily gratuity for housekeeping. It doesn\u2019t have to be a large amount, just a couple of dollars will do, but they work so diligently to ensure that each guest is comfortable with the room and that it is clean, and they are so appreciative when their effort is recognized. A shirt that we saw a young lady wearing at Pearl Harbor nailed this thought about showing appreciation for others\u2019 efforts: \u201cBeing nice is the new cool.\u201dWe\u2019ve completely enjoyed everything about our stay here at this hotel. Great job! Kudos! Such effort toward guests shows in every single detail of this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "helpful_class": 0,
        "review_text": "THe hotel is clean and the rooms are pretty. They have continental breakfast in their beautiful terrace and free happy hour. The only thing why I didn't give 5 stars, they don't have room service. HIGHLY RECOMMENDED!!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 40,
        "expertise": 0.008716760454595001,
        "user_cities_visited": 24,
        "review_days": 0.27327491785323105,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here for 4 nights at the beginning of our holiday from Australia. As other reviews have noted, the hotel is in a convenient location to all San Francisco has to offer. There are a number of great eateries nearby (The Pub at Ghirardelli Square is a 2 min walk away - so good we went there twice) or else take a cable car to Union Square or Street Car to the Ferry Building.Pier 39 and Alcatraz are within walking distance. Although the Argonaut is at Fisherman's Wharf, it is far removed from the touristy part which makes it nice and quiet at night.The hotel itself is beautiful. The foyer is a nice place to sit for a while to unwind after a busy day seeing the sights. Our room (a standard, internal facing king) was beautifully furnished, extremely clean and quiet.I had an issue with a package delivery not arriving in time for our departure. Even though this was entirely the fault of the delivery company not the hotel, Christine on reception arranged for it to be redirected to our hotel in Las Vegas via courier. I am extremely grateful for this help, and thank all of the staff we encountered throughout or stay. Thanks for a wonderful experience."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.812705366922234,
        "helpful_class": 0,
        "review_text": "I just wanted to compliment the staff on helping me on my recent trip that made all the difference. This was the first time I used the Hilton app to request a digital key and to contact the staff with any questions I had via the app. I thought it wouldn't be as helpful, but boy it was. I had several questions and the staff answered everyone of them. Shout out to Winnie and Natalia for communicating with me during my stay and helping me out. Additionally, I wanted to give a shout out to Daniel who helped look at my reservation closely and his manager Alex for further assisting and providing excellent customer service and answered my additional questions that I had for my stay. If it wasn't already obvious, I enjoyed my stay very much and I'd really like to thank the staff for helping making it enjoyable and smooth. Be on the look out...I'll be back :)."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 3,
        "review_days": 0.9578313253012041,
        "helpful_class": 0,
        "review_text": "very good hotel , where everything is possible ... they always help you ! Nice restaurant & super rooftop bar . Reception desk speaks perfect English and understand customer needs ... Special thank you to Miss Natcha Jitjumnong (Beer nickname) , who is the Loyalty Manager ."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
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        "review_days": 0.737677984665936,
        "helpful_class": 0,
        "review_text": "We had a great room we always get great service Rene and Puka. Makes our stay there so enjoyable and being away from the craziness in Waikiki is so relaxing it so enjoyable..the new lobby change makes it feel so personable it's truely a great change thank you to all your staff for aways making our stay relaxing and enjoyable ..much mahalo Twyla ululani Mendez"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 14,
        "expertise": 0.0024070191785070002,
        "user_cities_visited": 16,
        "review_days": 0.313800657174151,
        "helpful_class": 0,
        "review_text": "This nautically-themed property, converted from an historic brick canning factory, is something of a cross between a cruise ship and a sailing ship of old, thanks to the shining wood floors and huge wooden beams. The rooms are super-cozy, a decent size and well appointed. Expect to pay at least $350/night with tax, but this is San Francisco -- and you can't beat the location -- it's just steps from Fisherman's Wharf and the waterfront attractions, a block or so from Ghiradelli Square and a fairly easy walk from Coit Tower and North Beach. The Blue Mermaid Cafe serves a nice breakfast and the staff are great -- friendly and efficient."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 14,
        "expertise": 0.0026084078119820004,
        "user_cities_visited": 13,
        "review_days": 0.723986856516977,
        "helpful_class": 1,
        "review_text": "Clean and convenient in a great location for walking to Fisherman\u2019s Wharf and Pier 39. Also buses outside the door. Rooms are clean and a reasonable size. No frills but  that\u2019s reflected in the price. Close to the best breakfast place in town - 8am - just a walk down the road. Reception staff are friendly and helpful."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.45564074479737104,
        "helpful_class": 0,
        "review_text": "The U is a lovely boutique hotel with welcoming staff.A calm haven in a busy city with stylish design with fabulously comfortable beds and soft linen.Great pool area and delicious breakfast with lots of variety and choices.The 24 hour check in is a great idea and breakfast is till 11am, good for late risers!Good wifi. A little far from the main road, but they provide a free tuk tuk service which drops you at Terminal 21 or Asok BTS. We never had to wait more than 5 minutes it.This was my second visit and I will definitely return."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 12,
        "expertise": 0.0010548383537460002,
        "user_cities_visited": 24,
        "review_days": 0.6796276013143481,
        "helpful_class": 0,
        "review_text": "My wife and I just spent two wonderful nights at the Kinzie.  A small hotel but well located and excellent staff.  Although the free breakfast was rather underwhelming, the evening cocktails were rather nice.  Rooms were modern and clean and again, the staff across the board was great."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.054764512595837006,
        "helpful_class": 0,
        "review_text": "We stayed at The Redbury over the Easter break on our first ever trip to Miami Beach. This is a classic South Beach haunt: stylish interior bordering on quirky, great location close to the beach and major amenities / sights; as well as a rooftop pool.Now for the downsides. What we got for $260 a night (booked via Amex Fine Hotels and Resorts) was:1) Room windows facing the wall of another building2) A fairly basic breakfast (orange plus a pastry plus a cup of coffee). Everything else was extra, offered at a steep mark-up, like $3 for a piece of fruit3) No chair availability on the beach on the first day (admittedly it was Sunday)"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 17,
        "expertise": 0.0018090421314360002,
        "user_cities_visited": 73,
        "review_days": 0.010952902519167002,
        "helpful_class": 0,
        "review_text": "The location is good, specially because is not on the center of the noise. But it is 5 minutes walk from the most busy streets to visit on the old part of bangkok. The swimming pool on the roof is nothing special. The rooms are really nice - clean, nice bathroom, really nice and big beds. The breakfast is also good. It is a good price/quality choise."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 5,
        "review_days": 0.42606790799561806,
        "helpful_class": 0,
        "review_text": "My wife and I have stayed at Capitol Hill Hotel on two separate occasions and have found the location, accommodation, staff and service to be consistently excellent and friendly.  A perfect setting for easy access to the Capitol and Mall areas as well as being adjacent to quaint neighborhood streets and coffee shops."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 1,
        "review_days": 0.767798466593647,
        "helpful_class": 0,
        "review_text": "I am one of the regular guest with H hotel since 2009. We used to book with Mr. Santosh who always take care of the guests and regulars.In this terrible experience which I wish I didn\u2019t book and stayed. the reception feedback was vey strange to give one room instead of 2 which I booked where been claimed by hotel is a mistake from agency. I short, the behavior, service and experience is definitely bad."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.7081051478641841,
        "helpful_class": 0,
        "review_text": "Room was initially #911, which was ok, but not a number I was happy with. More importantly, hallway was twisting and turning, and long way from elevator, so they changed me to #304, which was fine. Food good, staff wonderful, especially Sarbi  and Liz,(?). Housekeeping very good and accommodating. Did not appreciate that there were no dressers in room-never heard of that.Hallways,carpets  are dingy-need colorful pictures on walls, not the drab black and whites already there...."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 18,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 26,
        "review_days": 0.29846659364731604,
        "helpful_class": 0,
        "review_text": "As so many others have said this is such a great little hotel in the heart of Union Square. The rooms were small but perfectly tended.  The wifi was strong in our 10th floor room.  I loved the coffee, water, fruit, cookies and muffins provided in the lobby. Access to the cable car was right outside the hotel which made getting down to Fishermans Wharf a breeze.  There is just something special about walking into a century old hotel that makes it stand apart from others."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 22,
        "expertise": 0.0016999646542000002,
        "user_cities_visited": 33,
        "review_days": 0.8132530120481921,
        "helpful_class": 0,
        "review_text": "Hotel- Standard full service Hilton. Bell boys are attentive, check in was relatively quick and rooms are clean, though a bit dated.  I had a great view from 20th floor but windows were somewhat dirty - not horrible, but not a clear viewLocation - While listed as financial district it is more China town.  You will need a car service to get to most places outside of that.  I walked about a 4 block radius of hotel and felt safe (day time) but there is an abnormally high number of stripe clubs within a block of hotel - like dozens of them. Not sure how that part would be at nightRoom - clean but somewhat dated. I did not pick up much street or hallway noise. Shower had good water pressure and temperature.Executive Lounge - was nice and a decent size. Service at breakfast was good.Overall - good place to stay and would return again when in town"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 31,
        "expertise": 0.002729322416043,
        "user_cities_visited": 177,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "Stayed with my sister and daughter for three nights. The hotel is fairly big but gives you the feeling of a much smaller hotel with very personal service. The room was very large and comfortable. The beds were great and we loved the fact that there was an empty fridge for our drinks in the room and a microwave. The coffee maker is also a big plus and made our mornings a lot nicer. The quality of the shower was also very good and the bathroom was quite big. The things we could complain about were minor: Sofa bed not being very comfortable, the hotel needing a bit of touch up for it feels a bit \"worn and dusty\" and needs some loving touches.The bistro at the hotel is very good and I highly recommend it! Also - the location of the hotel is great and it is easy to walk to Dupont Circle or to Georgetown. Cabs are literally across the street and also both CVS and Walgreens.Nice coffee is available in the morning downstairs and yes... the staff is seriously friendly and helpful!"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 23,
        "expertise": 0.0019574909787860003,
        "user_cities_visited": 65,
        "review_days": 0.64512595837897,
        "helpful_class": 1,
        "review_text": "I\u2019ve just spent two weeks at Hotel Zoe, for business and I have mixed thoughts about this hotel. Firstly, what was good? The location was superb, slap bang in the middle of Fishermans Wharf, the room was a reasonably sized, the bed comfy, the bathroom nicely stocked with all manner of shower cream, shampoos, moisturisers etc and my room was made-up every day. And that\u2019s about it. Let me start by saying that the website gives a much glossier impression of the hotel, the reality is somewhat different - it's a rather mediocre place, does the job ok-ish but does nothing brilliantly - at the end of my two weeks I'm afraid to say there is nothing that makes me think \u2018wow\u2019 what a great hotel.Let\u2019s look at the niggles.1. The room temperature - on the nippy side, if you could fathom the confusing (and instruction-less) temperature controls, heat was provided by a loud wall-mounted heater, it was like having a small tractor in the corner of the room, loudly whining away - not at all practical at 3am unless you sleep with your fingers in your ears.2. No in-room coffee or tea. Ah but apparently there\u2019s \u2018complimentary coffee available in the lobby from 6am - 10am\u2019 (found this out when checking-out.) If I\u2019m honest all I want to do is get up and make myself a cup of tea or coffee in the comfort of my own room.  While I\u2019m on the subject of in-room refreshments, $5 for a bottle of water? Are you actually serious?3. Room service. I ordered breakfast one morning, food was luke-warm and for some reason my tea didn\u2019t come with any milk, perhaps that was $5 extra?3. The indifferent door staff - sometimes they would open the door for you, sometimes they wouldn\u2019t.4. Noisy room. My room had a connecting door to the adjacent room, glad it was locked otherwise I would have marched next door to tell them to keep the bloody noise down - I could hear their conversations, arguments and when they were going to the toilet!5. The most galling of all - the $25 daily \u2018Urban Fee\u2019 which is in all honestly a massive p***-take. I went the whole two weeks without knowing about this fee, having it sprung on my when checking out. And what do you get for this \u2018Urban Fee\u2019? Coffee in Lobby (see above), complementary wi-fi access and local calls (I\u2019m from the UK, who on earth am I going to call?), exclusive access to 24 hour fitness across the street (um?), newspapers and iPads (I have a phone and computer of my own thanks), fruit-infused water available from the lobby (drinkable from small, cheap and nasty disposable plastic tumblers - loving the water-with-lemon vibe though - very \u2018fruity\u2019) and \u2018welcome beverage\u2019 on arrival (when I arrived nothing of the sort was offered to me). Oh, and \u201910% off all Glam App services\u2019 - Damn! Could have had my nails done and my bikini-line stripped of all that unsightly hair.In summary: Did the job, gave me a bed for the night, but nothing stands out, the website says 'Hotel Zoe has emerged as San Francisco's newest haven for the adventurer at heart. Cleanse your travel palate with Zoe's clean lines and refined style\u2019 - hmmmmm, there is nothing refined about cheap plastic tumblers and refinement is all about detail, being elegant and offering a personal service - something that is slightly lacking at the Hotel Zoe Fishermans Wharf."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.032858707557502004,
        "helpful_class": 0,
        "review_text": "BEST hotel on Waikiki beach.  The Modern is... well modern, unlike some of the kitschy Hawaiian hotels along the beach.  The rooms are spacious, clean, white, fresh... my room even had brand new carpet this year!  The balconies are big enough for two to relax with an iPad or watch the sunset.  The food is consistently good & healthy - the pool is fabulous - and the poolside bar is gorgeous at night time with the trees strung with wine bottle lamps.  Topping it off...the front desk staff are second to none.  Just finished my second stay - about to book my third!"
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 76,
        "expertise": 0.002139495079161,
        "user_cities_visited": 74,
        "review_days": 0.271631982475355,
        "helpful_class": 0,
        "review_text": "We stayed here for one night before flying out to the Big Island.  They have valet parking which was fine.  We arrived early and it was before check in time so they held our bags and told us they would call as soon as the room was ready.  We spent the morning and afternoon walking around Waikiki expecting a call as check in time I believe was 3 pm.  We never heard from them so we ended up calling in the late afternoon to see if the room was ready which it was.  Check in took forever and there was apparently someone stuck in the elevator that day.  The room was really small and dark but clean.  I'm not sure why this is considered a boutique hotel as it was not very impressive.  We stayed the previous night at the Aqua Palms and it was much nicer."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 57,
        "expertise": 0.008537460002206001,
        "user_cities_visited": 25,
        "review_days": 0.6933187294633071,
        "helpful_class": 1,
        "review_text": "Great hotel. Great staff. Great location. Spacious clean rooms (request high level with view). Spacious 2-level fitness center with wide variety of equipment in excellent condition. Plentiful restaurant options with either dine in, call ahead orders for pickup, or room service.  Menu options for every taste and price range. Awesome hotel rooftop bar that is family friendly (no children after 9pm) and spacious.  Hotel is family friendly, but balances the needs of the business traveler.  Staff incredibly professional and friendly; they go to great lengths to please and ensure that your needs are met. Second time staying at this hotel, but first time reviewing it on Trip Advisor."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "Staff is friendly and helpful, location is great with a wonderful view to the mountain side over the Ala Wai Canal. Only a few minutes walk to Kalakaua Ave. and Beach. Bus station is around the corner. Breakfast included with fresh waffles. Unfortunately no more boiled eggs and the scambled egg isn\u2019t good ;-). We have been there 3 times and will definitely come back again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.533406352683461,
        "helpful_class": 0,
        "review_text": "We loved our stay at ACME.  Entire hotel has a great personality and vibe - in decor, little touches you discover as you stay, and the people working there.  All of this at a great value in Chicago.  We will definitely be back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.24589266155531203,
        "helpful_class": 0,
        "review_text": "Outstanding accomodations.and close to everything Vegas.  Highly recommend.  Definitely would stay here again.  The staff was gracious and accomodating.  The adult hot tub was a nice feature.  The shuttle service makes this a  relaxing and wonderful Las Vegas experience."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 30,
        "expertise": 0.0015447423590420001,
        "user_cities_visited": 93,
        "review_days": 0.5104052573932091,
        "helpful_class": 0,
        "review_text": "Great location: within walking distance of Chinatown, Transamerica Pyramid, the Embarcadero, SoMa, and many other sights. The hotel itself is nice and the rooms are comfortable. It offers a breakfast \"niche\" in the lobby where one can quickly get coffee/tea/juice, fruit bars and fresh fruits. The staff is always extremely helpful (this was my second stay) and friendly. Kudos to Liz for all her assistance on my last visit. Will go back whenever in SF."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.753012048192771,
        "helpful_class": 0,
        "review_text": "We checked in to this Boutique hotel with high expectations and it didn\u2019t disappoint. Great location, impeccable attention to detail and the rooms are to die for!! We spent three nights here and the first two mornings we slept to 11... they are so quiet.. couldn\u2019t hear any hallway noise, felt like sleeping in your own home!!"
    },
    {
        "user_review_posted": 162,
        "user_total_helpful_votes": 28,
        "expertise": 0.0007287805662140001,
        "user_cities_visited": 41,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "Remember to ask for a room on the north side of the building or odd room numbers on the upper floors to get a view of the bay.  We had a city view this past time that was a little disappointing.  The rooms are clean and neat although we wish they would wash the exterior windows(no small task without a doubt).  We did not opt for Executive Lounge access this visit but it is available with an honors bar and light food, light breakfast in the morning.  The parking garage underneath the hotel is convenient and has EV parking.  Walk to the Embarcadero, North Beach and Chinatown."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 33,
        "expertise": 0.0017969451931710001,
        "user_cities_visited": 68,
        "review_days": 0.28587075575027304,
        "helpful_class": 0,
        "review_text": "Amazing view at sunset and it was very busy but the service to order a drink was not good. You pay a lot for the drink, once you get it, but that was expected and we didn't mind because of the view. I would recommend this spot to others, very nice city view."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 10,
        "review_days": 0.17086527929901402,
        "helpful_class": 0,
        "review_text": "Stay elsewhere! Park elsewhere!First of all, I travel a lot for business and pleasure- over a 120 hotel night stays a year.I stayed at this rather mediocre hotel with for 5 days. The hotel property itself merits a 2.5 star rating. I had reserved their largest suites, which is a corner suite, but it felt small due to the small living room area- this, coming from a Manhattan resident, means it will feel small for everyone.The cleaning crew is very inconsistent with the towels/toiletries they leave behind. They need to be better trained. The coffee is God-awful! I wish they learn how to brew coffee. The breakfast had an above average selection- three-four cereals, waffles, yogurt, toast, an egg-based option, etc.The Wifi was not very good, and I got disconnected often. Often times, it was so slow that I just switched to LTE.Though I normally hate to valet, I had to valet at 38.53 + Tax =$43/night- they do not have self parking. Though there are a few self park locations around, with the weather I decided on the \"path of least resistance.\" I do regret that decision. On the last night (Saturday), I handed my car over to the valet as usual. Upon my return the next afternoon after checkout, I noticed that my cell phone charger was missing on my way to brunch. Subsequently, I rang the hotel front desk to notify that they need to investigate the incident. The front desk girl who checked me out remembered me, and discussed with the manager. The answer I received back was to file a police report. Let it be said that I will not be staying here again, nor will I ever recommend anyone stay here."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 147,
        "expertise": 0.005691864267202001,
        "user_cities_visited": 56,
        "review_days": 0.6506024096385541,
        "helpful_class": 2,
        "review_text": "The five of us stayed in a one-bedroom suite with two queen beds in one room and a pullout sofa in the other room.  There was also a small kitchen in the second room.  We were really happy with the space. The room was very quiet as we asked for a location in the back, not facing Massachusetts Avenue.  The hotel is in the shape of a narrow V, with a wing making up each side of the V and the elevators at the point of the V.  The interior walls face each other.The shower and toilet are in the bathroom, with the sink outside so it can be used at the same time by others.  There is also a small sink in the kitchen.The hotel handles a large number of guests well.  It's very busy at times, especially breakfast, but the breakfast is very good and the food keeps coming steadily.  The breakfast area is very attractive with a variety of comfortable seating options. It's fun to see the families from many different states.The elevators can be slow during busy times, so you may want to allow for that.  Instead of elevators in each wing of the hotel, I think there are only two elevators where the wings meet, serving the entire hotel (8 floors, I think).We took Uber a few times, and the Metro a few times.  I think the Metro was a 15 minute walk."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 22,
        "expertise": 0.002628325369139,
        "user_cities_visited": 15,
        "review_days": 0.5142387732749171,
        "helpful_class": 1,
        "review_text": "The Rembrandt is fine as a hotel, it has a spacious lobby and very friendly staff. The decor is getting a little faded and the rooms could do with modernisation, especially the showers. It's reasonably priced and comfortable but the big drawback is its location. It is about a 15 minute walk and two sky train rides into the heart of the city and the queues are quite bad at rush hour. It took us about an hour to get to Si Lom. I suppose this is why it is not as expensive as other Bangkok hotels.ProsGreat staffNice lobby barExcellent Indian restaurant (Rang Mahal)ConsThe locationRooms need a refurbShower had to be run for ages to get hot waterTowels a bit threadbareI was debating three or four stars as it is fine as a hotel with great staff, its location was the major negative if you want to visit the main city sights."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9162102957283681,
        "helpful_class": 0,
        "review_text": "Hotel room is spacious and clean. Provides good bellman service who helped tourist get to the destination they want by helping arrange taxi and other transport service. Could improve more exciting and better range of shopping goods experience though. Overall, it was a good experience for me with my family..."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.773822562979189,
        "helpful_class": 0,
        "review_text": "I arrived at the grand for a single night stay for work and realized that I left my phone in the Uber. I must admit, despite upgrading my room upon hearing the news I left my phone, the front desk was not very helpful. The gentlemen in the valet however were really gracious in their help. The challenges of contacting your driver through Uber without your phone we\u2019re substantial, but these guys let me use their personal phone to help reach the driver and we\u2019re great conversation while I waited for about an hour for my phone to be returned by the driver. I can\u2019t thank them enough and the next time I\u2019m there I\u2019ll be sure to tip them well, if I use valet or not. Thanks again Lawrence and Josh - y\u2019all the real MVP\u2019s!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 18,
        "expertise": 0.0012340963681570002,
        "user_cities_visited": 24,
        "review_days": 0.07119386637458901,
        "helpful_class": 1,
        "review_text": "I was at a conference at Caesars Palace and my travel booked me at Nobu.   Not knowing anything about it, I waited 45 minutes in the Caesars check in only to find out there is a separate check in.  To avoid the Caesars check in Nobu is worth the stay.    From the moment I checked in throughout the conference, I was so impressed with every staff member and every aspect of a boutique hotel in the middle of mayhem.   Vegas is never easy for a large conference.   Never waiting on an elevator is the greatest part.   Plus the location can't be beat.  Nobu has won me over as the only place to stay at Caesars Palace.   Great job !"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 28,
        "expertise": 0.005327154363897001,
        "user_cities_visited": 143,
        "review_days": 0.36363636363636304,
        "helpful_class": 1,
        "review_text": "First time I went to the Aston Waikiki Beach Hotel was great, the second time was even better! What I love about this place is that it's on the main drag of Waikiki Beach, but being one of the last hotels along the line of properties; it provides a little more of a quieter atmosphere which is appreciated when you are in you're room. So you have the choice of being in the mix on the street, or having the peace and quiet from your room.The only improvement I could see is the quality and choices of their breakfast, I think they are better than the provisions that are offered; Although it's basic, I much prefer eating at Lulus for Breakfast, or even Cheeseburger in Paradise or the almighty Cheesecake Factory (best place in the world, truly).All in all Aston Waikiki Beach Hotel, and the Aston properties at that, live up to their ratings and price tag. I highly recommend upgrading upon check-in to an Ocean Front room too, great way to save money from initial booking."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.6856516976998901,
        "helpful_class": 0,
        "review_text": "Awful and very old and dirty hotel. We were in shocked when we saw it. Absolutely do not recommend Georgetown Suites to anybody. Look for other alternatives. People at the front desk were very nice with many suggestions of things to do."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 7,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "One of the best hotels we've ever stayed in , we would be being picky if we could fault this place. Excellent service and the staff are exceptionally polite and helpful. From the minute you arrive here you feel welcome and relaxed. The room was very comfortable, very clean and had everything we needed. The bed was excellent and the maids cleaned every day and changed linen and towels. Breakfast was fresh with plenty of choices catering for multiple nationalities. The gym was ok and adequately equipped and air conditioned. The pool was clean and complimentary towels at the poolside bar. Prices for food were reasonable for drinks and extra food however more expensive than you pay locally, but that said its a hotel at the end of the day. We would recommend this to any other couple wanting to visit Bangkok. Special thanks to the guys who work in the lobby for their friendly nature and good advice Matthew and Ben"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 11,
        "review_days": 0.9687842278203721,
        "helpful_class": 0,
        "review_text": "I wanted to love this hotel and I was so excited to stay here but it was an awful experience. I\u2019ll start with the positives...check in was great and the room was fabulous. We stayed in a deluxe suite with a king bed.First issue we had was with their hot tub, the guy at check in boasted about the hot tub, sauna and steam room, so we were of course excited for the hot tub only to find out that it was under scheduled maintenance and unavailable for our entire stay. I don\u2019t know why they failed to tell us that at check in. Second issue was that we had to call down for ice 3 times before receiving it, you are not able to get your own ice so we waited over an hour for it. Third issue was their restaurant, we went there Monday morning for breakfast, it took them over 5 minutes to greet us then we waited 10 min for a server but no one ever came so we just left, terrible service. 4th issue was that our tub in the room didn\u2019t work, they had to send someone up to fix it.Final issue - the girl who brought me our room service insulted me, she negatively commented on my weight and completely embarrassed me. Maybe this place was just too snobby, but you should never insult your customers. I was horrified. I will never stay here again. I would\u2019ve been treated so much better at a 3 star hotel. I never expected this from a 5 star hotel. So disappointed."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 55,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "The hotel has undergone a renovation in the rooms.  They were lovely before, but the new \"signature\" wall is unique.  I stay here as often as possible.  Walking distance to most items a tourist would want to see or access.  Directly near the metro stations and near one of the offices for my company.  Staff is friendly.  Hotel history is infinite. I learn something new every time I visit.  Rooms are comfortable and quiet. I had a street view room and it was still quiet.  5+ stars."
    },
    {
        "user_review_posted": 225,
        "user_total_helpful_votes": 87,
        "expertise": 0.001766891022104,
        "user_cities_visited": 122,
        "review_days": 0.610076670317634,
        "helpful_class": 0,
        "review_text": "Nicely decorated modern new hotel on Park Avenue. Easy check in, however, we were given a queen bed instead of the reserved King.  Stayed on the 10th floor.  Narrow hallways but never saw or heard another guest!  The room was small but great use of the space.  Small couch and table, desk, and very nice bathroom with enough room to store your toiletries. Great shower, great towels. No coffee machine. Visited the bar, Fifteen Stories, and the drinks were great. Was not crowded for a Sunday night so service was great as well. Sunday morning at about 11;15 went to the restaurant for a mimosa and bloody mary but the bar was not open for drinks!  Overall great stay and would be happy to return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.859255202628696,
        "helpful_class": 0,
        "review_text": "Ok hotel.  Nothing to write home about. Its 4 blocks from the space needle and the monorail to downtown, which is the only reason my daughter and I stayed here.  Service was fine, nothing special. Building is older and needs some TLC.  My daughter is 15, used to staying in nice hotels, and said, \"this place scares me\"  To be fair, it's a decent hotel, just needs some updating to make it feel a little more inviting. Our room had all white walls except for one accent wall in the bedroom, which gave it a jail cell feeling (not that I know what that's like)!  Furniture didn't match and my daughter wouldn't take a bath in the tub because it had dirt & hair in it.  I stopped taking baths in hotel tubs several years ago because I didn't know how clean they were, so it didn't really matter to me.  We were very tired from a long road trip and I was happy to have a shower.  The kitchenette was nice to have since we ordered takeout. I'd give this hotel a 6."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 81,
        "expertise": 0.002124020743683,
        "user_cities_visited": 49,
        "review_days": 0.49616648411829106,
        "helpful_class": 0,
        "review_text": "So happy to have found this bed and breakfast type hotel in San Francisco.  We stayed on the 4th floor and were delighted with our room.  The king sized bed was extremely comfortable with wonderful sheets and just the right comforter.  It was a pleasant surprise to be able to have windows open for fresh air and only have one moth (lol) come in during our five night stay.  We were in San Francisco during a record breaking heat (88) and the fan in our room provided just the right cooling for us -- the other evenings were nice and cool.  Considering that most hotel rooms in S. F. are very small, The White Swan Inn, took us by surprise with the generous space.  We had a dressing area with a sink and off of that was a walk in closet.  The toilet and tub were separate from the dressing area making it easy for two people to get ready at the same time.   There was a wet-bar area with yet another little sink and the refrigerator was kept supplied with complimentary soft drinks and water.  That's something this place should be commended for since it's a rarity these days.  (It's little touches like this that make you want to return.)  There was even a shelf of books to read.  There was a long bench/stool at the foot of our bed which was quite comfortable to sit on as well as two comfy chairs to watch tv.  It was too warm to light the fireplace but it certainly would be nice in cooler weather.The rooms were very clean and the carpeting and furnishings all were in very good shape and certainly looked pretty new.  It's an old building with squeaky floors but that only adds to its charm.  We never heard any of our neighbors and I was always tickled to operate the 105 year old elevator myself.  Daniel, who was very nice, showed us how to use it upon check-in.Unfortunately we never tried the breakfast or the wine and appetizers in the evening since we have too many favorite restaurants in S. F.  We were just too busy running around.  After the third day of our stay we finally went downstairs to see where they served the food and thought it was a beautiful space -- so inviting and in the evening they lit the fireplace to make it even more inviting to just sit and relax.  The location of the hotel is excellent and we walked every where with no problems at all.  Those downhill and uphill blocks are real killers though and they are just around the corner.You won't be disappointed staying here."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.357612267250821,
        "helpful_class": 1,
        "review_text": "Stayed at the Outrigger for the first part of our honeymoon in Hawaii and it was a really nice place! We had a bottle of wine waiting in our room which was a nice surprise. Clean rooms, nice pool and helpful staff. The hotel is also conveniently located right in the middle of Waikiki so had lots of food/shopping options. The only downside was the Wyndham staff constantly hounding you to go to their 120 min info session re: timeshares. We got suckered into one after being offered $200 off our planned excursions. At the end of the session when we said no thanks, the Wyndham sales rep made us feel so guilty. Such a turn off!! Ps the Wyndham staff sit right beside the Expedia concierge desk in the main lobby so just ignore them when they offer vouchers or a discount coz there's a catch!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.266155531215772,
        "helpful_class": 0,
        "review_text": "I\u2019m a local San Francisco resident and was in between apartments when I stayed at Motel Capri.  By the time I stayed at this hotel, I had already tried out two other hotels within the area at the same price range. Overall, I would highly recommend this hotel above and beyond the others I stayed at. The owners remodeled the rooms three years ago and they look great. The hotel is much quieter than the hotels on Lombard street as Greenwich is a much quieter street.The location is fantastic (and incredibly safe compared to Union Square/other areas) with restaurants, shops, movie theaters and everything you could want all in walking distance on Union, Chestnut and Fillmore streets. Ricky, the manager of the hotel, took great care of me and went above and beyond to accommodate my needs to make my stay as comfortable as possible.  If I was visiting San Francisco, I would highly recommend staying at this hotel as the rooms are great with refrigerators and microwaves, very comfortable beds, the staff is very friendly and accommodating, the WIFI works well, there's free parking and you can\u2019t find a better location!"
    },
    {
        "user_review_posted": 2,
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        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "Excellent hotel and excellent service of the staff especially Shaina who was very helpful and courteous. They helped us make arrangements for all our sightseeing. Overall we had a good experience here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.684008762322015,
        "helpful_class": 1,
        "review_text": "My girlfriends and I Stayed at the Marriott Stanton to celebrate a friends 50th birthday weekend. Staff is very attentive and friendly. We liked that it was smaller and quieter than the larger chain hotels.  We had a small issue at the pool one day, but it was addressed professionally and immediately by management.  Famous, and the others we met who work at the pool are awesome!  Famous was working all 4 days we were there and always greeted us with a smile and  made sure we had everything we needed!  The mexican restaurant on-site was great too!  Every meal we had was great and the staff very friendly. I would definitel return to this hotel!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 40,
        "expertise": 0.0028772948336,
        "user_cities_visited": 25,
        "review_days": 0.7995618838992331,
        "helpful_class": 0,
        "review_text": "Had the opportunity to stay at the Fairfax Embassy Row for several nights. The hotel lobby has been completely renovated and is now modern. The staff is generally rather helpful and polite. The front desk receptionists have been particularly kind and attentive to our needs. The front desk manager has been fantastic, pro-active and more than eager to correct little issues we had. The bedrooms are still in he \u00ab\u00a0old style\u00a0\u00bb which is quite a surprising contrast with the ground floor. However \u00ab\u00a0old style\u00a0\u00bb does not mean bad - quite the contrary for me. It is actually nice to stay in a hotel where the rooms have a warmer ambiance and a historic touch than the bedrooms in a Hyatt or Sofitel though it is ultimately a matter for personal choice. Valet parking is available for $49 per night (yes I know...) but apparently there is in/out privilege. Don\u2019t expect to park easily in the embassy neighborhood. If you ever found NYC parking difficult, Washington DC is a nightmare.There were only two low points of this hotel. First: breakfast. It is now organized as a \u00ab\u00a0market\u00a0\u00bb where we pick up what we want - for example a single donut in a bag, a prepared sandwich ($9) stored in a fridge and put in a paper plate. If you take a salmon bagel ($10) don\u2019t even expect a paper plate - you\u2019ll eat it in the bag. Seriously, what kind of 4* / 5* hotel does not actually serve breakfast and offer a Dunkin Donuts style or let\u2019s customer pick up plastic ustensils, paper plate and paper napkins?  And yes, you have to pay for coffee and there is no free refill. When I took an Americano coffee by the machine the coffee was far too weak so I complained to Mr V. Who took my full cup of Americano coffee away and proposed me to take coffee from a thermos and billed me for another cup of coffee. Seriously ? I found no newspaper. In summary, if you take a coffee and a breakfast sandwich you\u2019ll already close to $15 and a semi-full stomach. Another issue: in the breakfast room there was a pool where I wanted to play at night but Mr V. said \u00ab\u00a0it was too late and we are going to close - I have to come earlier\u00a0\u00bb. I really don\u2019t see what difference it would have made to let us play for 10-15 minutes as there are always staff in the lobby anyway. He was probably in a hurry to leave and not willing to help? Another low point was the bar: we were served two cocktails by a lady and the cocktail were so filled that I unfortunately spilled a 1/3 of my drink on the table and on the floor. When I asked a napkin the waitress gave us one but she did not help at all (we were only 4 in the bar at that time) nor did she propose me another drink. As soon as our drink were done and we put back the drink on the table she came to pick it up as if we had to go. Not welcoming.Overall a nice hotel to stay but the breakfast service has really to be seriously re-evaluated. It would be easy (and appreciated!) to offer a sort of mini-Hilton buffet breakfast with eggs, sausages, fruit salad instead to \u00ab\u00a0innovating\u00a0\u00bb, over charging customer and let them eat with plastic ustensils or their hands in such a beautiful hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 18,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 18,
        "review_days": 0.108981380065717,
        "helpful_class": 1,
        "review_text": "I booked 3 rooms for 6 people at this hotel over 4th of July weekend to visit friends in San Francisco and enjoy the holiday weekend. Overall, I was less than satisfied with my stay here.I called the hotel a few days prior to my trip to verify that my reservations were in order and they were ready for me. My call was taken by an off-site call center. The lady that took my call had a difficult time communicating with me as neither of us could understand each other. It took nearly 30 minutes just to confirm my bookings. After she confirmed my bookings I was forwarded to a salesperson that tried to pitch a 'Hilton Select Premier' benefits program (I think this was the name of the program) to me for a low annual fee of ~$400/year. After telling her no multiple times and informing her I did not appreciate being pushed into this sales pitch when I just wanted to confirm my booking I finally had to hang up on her.My room was average but was missing some critical components. The bed was comfortable and the towels and bathroom amenities were pretty good. I had a room on the corner with wrap around windows that had an amazing view of San Francisco. The other 2 rooms I had booked were small with only a couple of windows with a view of a brick wall.They did not have any USB outlets to plug my iPhone or iPad into. Be sure to bring an adapter to plug your USB devices into a wall outlet!!Housekeeping did a good job at cleaning the room. Although, they replaced EVERYTHING including the clean towels that were hanging up. I did not like that because California is supposed to be in a drought. I can not imagine how much water they are wasting cleaning towels that were not even used.There is NO security at the hotel. The hotel is located very close to the Tenderloin district. There were plenty of people walking up to, around, and into the hotel lobby that definitely did not belong. Be cautious about where you walk around this hotel at night.My biggest complaint about this hotel was the lack of room service. They have a 'room service' button which I tried to use. But, they said they stopped room service over a year ago. Imagine a fun night out with your friends and returning to the hotel at 4am only to discover NO ROOM SERVICE. Sometimes, you just do not want to go out and need feed. If you find yourself in this situation you definitely do not want to stay at this hotel!One saving grace about this hotel is the fitness center. They have a very nice little gym with some decent equipment.Overall, I thought this hotel was less than what I was expecting. I would not stay here again nor would I recommend this to my friends. I also was not impressed with Hilton based on my experience with their customer service."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 10,
        "expertise": 0.003126264298061,
        "user_cities_visited": 12,
        "review_days": 0.132530120481927,
        "helpful_class": 0,
        "review_text": "We always try to stay at Kimpton hotels when we visit a city, and the Monaco in Seattle is one of the very best.  The decor is modern but comfortable, and the amenities are a cut above: luxurious shower heads, above-average beds and linens, homey lobby seating and full-channel satellite TV, which is very unusual, even among Kimptons. But what sets Kimptons apart from other chains, and is particularly true of the Monaco, is the staff.  From maids to bellmen and women to the desk to the concierge, everyone is both efficient and genuinely pleasant to every guest.  The Monaco is also perfectly located to see and do whatever you might be planning for your Seattle visit; a few blocks from Pike Place Market, near the Monorail station to Seattle Center, a short walk to Pioneer Square/Old Town, in the center of the shopping district, etc."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.6506024096385541,
        "helpful_class": 0,
        "review_text": "Great breakfast with gourmet egg dishes, lots of fruit, friendly. Lovely fireplaces and well decorated rooms. Convenient location and quiet. Nice libraries. Well remodeled in antique style with careful attention to details. Desk clerks could be more welcoming - very rushed checkin."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 34,
        "expertise": 0.003126264298061,
        "user_cities_visited": 40,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "This review is mixed - first I have to say that the location is great, really right downtown close to everything, but not in the middle of tourist country (which we were)  Easy walk to shopping and the light rail from SeaTac - surrounded by lots of great restaurants, and a couple Starbucks within a block.  Close to the monorail, and easy walk (a little over a mile) to Seattle Center/Space Needle and the Chihuly Glass exhibit.  Five stars on the locationThe hotel itself is rather fun and funky.  Clean, and remodeled.  The Wifi rarely worked, and when it did, it was spotty.  The rooms were clean, and I loved the rock star pictures on each door.  That made it fun and vibrant.  They had free beer on tap,  and bubble gum in the lobby in the evenings, and the d\u00e9cor was really upbeat - Warhol and fun prints. The hotel itself is probably 4 stars.  The staff had some great restaurant recommendations (their restaurant looked fine, but pricey), and the food and service in both was perfect - I will review separately, but they were really good at knowing the nearby restaurants - huge plus.Now the bad - consider that we booked a few months ago - six women, two rooms, each with two beds and a rollaway.  This was confirmed by phone the day before - yes, two rooms, three beds each.  We arrive to check in - sorry no rollaways, and all of Seattle is booked solid because of Taylor Swift.  After our first complaint, they offered us a discount of $40 a night for each room, but that doesn't help since none of us want to share a bed and we really need a place to sleep!They say the rollaways are first come first served - wouldn't that mean if you reserve them three months out, you are first?  After MUCH haggling and calls to the lobby, and going down to the lobby saying I would sleep in the lobby on a sofa, they found two air beds.  That was actually fine, but it caused much stress and several hours in discussion with the front desk as well as (us, not them) calling other hotels around to see if they happened to have last minute rooms.  Eventually, it was fine, and they gave us both rooms free the first night - they made it work.  But in all honesty, I would have preferred having the rooms we reserved, and paying for them, and not having the stress, or hours wasted trying to figure out what to do.  Ability to take reservations and follow through zero stars, finally making it work okay, a couple stars.All in all, I would stay here again, but I would not trust them to provide everything promised."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.019167579408543002,
        "helpful_class": 0,
        "review_text": "What a great find.Stayed on 14th floor which was recently renovated. Very nice and functional room. This hotel makes a difference with their service. From front office to the great team at the \"door\", to the service at the restaurant, and concierge I  met smiling faces throughout. It was a great and refreshing stay at extremely reasonable prizes.Well done!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 46,
        "expertise": 0.005206937679628001,
        "user_cities_visited": 11,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Excellent location, close to Walgreens, Ross', Mashalls, Miracle Mile Mall and stores on the strip. Great that you can bring your own booze to the pool.  2nd stay at Polo and you appreciate it even more second time around. One thing we did this time was go out back and use crosswalk to Miracle Mile Shops and Planet Hollywood, much easier than the usual workout to cross the street on the overhead walkways.  There is free shuttle to grocery store, Fremont St and South outlet mall.  Biggest appeal to us is how quick and easy it is to get in and out of the hotel without having to navigate through a casino.  Probably closest hotel to majority of restaurants in the area.  All about location.  Did not get strip view and this was fine with us.  Nice view of mountains and airport.  Asked for room close to top so we could use stairs to get to the pool which was great as elevators were slow sometimes.  Would definitely return."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 60,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 254,
        "review_days": 0.10514786418400801,
        "helpful_class": 1,
        "review_text": "My daughter and I stayed here during our first visit to Chicago.  It was so close to great restaurants, shopping and the Lake.  The beds were so cozy and the staff was extremely helpful.  Bathrooms were big and everything was beautifully appointed. Would definitely recommend staying here! It was delightful on every level."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
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        "review_days": 0.26341730558598003,
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        "review_text": "I was visiting Dubai on business but was also going to be visiting my cousin who recently moved next door to Saudi Arabia for work. He's been to Dubai several time and recommended the Park Hyatt. The most common thing mention about the hotel is the size of the property and the walks to and from rooms. I won't make a big thing out of it but it is true. Its a large property and sometimes there's a walk involved. The Hotel is near a yacht club and Dubai Creek was a nice view from my balcony. Aside from that, you are cabbing it. Walking from here to anywhere isn't really an option.The rooms were nicely appointed and the bathrooms were very modern in look and function. IF you are or will be travelling with a woman, the toilets are fronted by a glass that is more transparent than not. Just something to keep in mind.The staff were very attentive and were sometimes too attentive. After being out for several meetings in a suit and the heat, I came back to my room to lie down before going out that night. I received a knock on the door to ask if the housekeeping did a good job. Five minutes later I received a call from the front desk asking how everything was. Can't fault them for being hospitable perhaps I was just tired jet lagged.The restaurants were very good. The selection of options and the quality of the food made up for the relatively isolated location of the hotel. The french restaurant has an incredible Friday brunch (weekends here are Friday and Saturday). Many of the locals verified that this was one of the top brunches in Dubai and that they take brunch seriously in that town.All in it was a beautiful hotel and a great time."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.7546549835706461,
        "helpful_class": 0,
        "review_text": "I stayed for four nights with my 8 year old. We want to thank Ethan at the front desk and Matteo outside for their very friendly and kind service!  They both went out of their way to be helpful including playing pool with my son while we checked in. Rooms are small but worked well for us. The Whole Foods next door is super convenient. Great place to stay in the Lower East Side!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 77,
        "review_days": 0.10405257393209201,
        "helpful_class": 1,
        "review_text": "The staff was rude.  The hotel is under renovation.  I am a Four Season's Guest forever!  The entire stay was an \"over promise and under deliver\"  This was my first time at a Ritz Carlton, I will never return. Reserved a club level room and was told we were not allowed to use the amenities!"
    },
    {
        "user_review_posted": 181,
        "user_total_helpful_votes": 53,
        "expertise": 0.0013112631469210001,
        "user_cities_visited": 58,
        "review_days": 0.7595837897042711,
        "helpful_class": 0,
        "review_text": "Large king room, clean well furnished.  A small balcony for relaxing.  Across the street from Waikiki Beach not far from Diamond Head.  Walkable to downtown shopping .  Restaurants in the hotel with many nearby.  Easy check in and out."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.032311062431544,
        "helpful_class": 0,
        "review_text": "The only good things about this hotel is the free parking, rare in Chicago, and the Pizzaria Ora restaurant. The rooms are old, very old. No refrigerator or microwave, old heat / air units that smell of an ash tray, whole room smells like an ash try, noisy, any hard to control the temperature. With my many trips to Chicago and just needing a place to sleep, this has to be the worst hotel I can think that I've experienced downtown. It's worth the extra money to get a good night's sleep elsewhere."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 506,
        "expertise": 0.016715563354841,
        "user_cities_visited": 107,
        "review_days": 0.8422782037239861,
        "helpful_class": 0,
        "review_text": "If you're in SF and want to see all the family friendly sites (Fishermans Wharf and Golden Gate Bridge) this is the best location for you.  If you're looking to spend more time downtown then you may want to look elsewhere.Pros:- Good touristy central location- Clean hotel- Friendly bartendersCons:- Felt understaffed at times, especially during check in and check out- If you're on the 3rd floor facing the pool, things can get loud during the day and you may not have as much privacy as you want."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.88828039430449,
        "helpful_class": 0,
        "review_text": "I booked our hotel 6 months in advance, specifically with an \"ADA\" room containing a bathtub as we were traveling with small children.  The check in process was absolutely horrible, our \"upgrade\" didn't had a tub even though I specified before we went upstairs.  We had to go back down, spend another 30+ minutes requesting room that did have one, as the room we specifically booked wasn't available (seriously?!).  We were told we could stay in that room for one night then we had to move to a different room for the duration of our stay which was ridiculous.  We asked for a baby crib to be sent up to the first nights room while we were waiting to get the keys and it wasn't there when we got up, had to wait 40+ minutes.  The valet parking cost went up after I booked my stay but before I checked in and they tried to charge me more, but the manager overrode that.  We were offered extra Hyatt points for forgoing daily housekeeping, at check out the employee knew nothing about this and we had to wait for a manager approval to get it.I would NOT stay here under any circumstances again.  Save your troubles and book at the nicer Hyatt down the street on Waikiki.  The valet parking charge is now outrageous (and required to park at the hotel), the resort fee is high for no nice amenities (pool is tiny and laughable), and the employees are not helpful nor knowledgeable about their own hotel policies ($5 daily drink credit for being a member, etc.)."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 20,
        "expertise": 0.00195557809283,
        "user_cities_visited": 33,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "The room was beautiful, the people working there were all friendly (from Bell Boys to front desk to maids etc..) and helpful) We had a view of the Golden Gate Bridge from our bay view room.  We needed a few additional items in our room, like extra wine glasses, robes and coffee cups and they were delivered in no time.Best of all the rooms was so quiet.  I'm a light sleeper so that's important.  No street noise once the windows were closed, and very little hall noise.  You could barely hear the shower or toilet flush when someone was in the bathroom!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 3,
        "review_days": 0.031763417305585004,
        "helpful_class": 0,
        "review_text": "First off, this is not a hotel, as we found out. It is a condo association....they have various management companies inside, we stayed with DESIGN SUITES... There is also Newport and a few other ones. There are also other rooms/suites that are privately rented out.Front desk - they were ok.....after you get off a long flight and finally arrive to your hotel.....they were not the most welcoming. They werent rude rude, but not really friendly.Rooms - They were fairly clean. Walls are very thin, one night we had really loud neighbors and kept waking us up all night. We had a hard time getting fresh towels/toilet paper as there is no phone to call front desk, and every cleaning lady that walked by wouldnt give us towels/toilet paper because they were not with Design Suites company.RestaurantsInside the \"hotel\" - HORRIBE HORRIBLE HORRIBLE!!!! stay away and dont waste your money here!!!! horrible service!! We went there for breakfast our first day. Has maybe 20 tables or so, 4/5 were occupied, 2 were clean, everything else was DIRTY.....they had two servers on.....small restaurant u dont need more. We ordered and waited and waited while our server chatted with other guests at the bar. We waited, Im not even lying 45 min for three omlettes after we waived our server down and he said its coming its coming, he dropped the food off we asked for ketchup and he never returned.....foood was ice cold..........basically the two servers only watch their tables, our food was done long ago but the other server would not bring the food out because we were not her table, yet her tables got their food 5 min within ordering and came half hour after us....horrible. 18% grat already included on the bill we complained to the server about the wait, about the ice cold food, and all he said was sorry and presented the bill......dont be foooled the gratuity is VOLUNTARY, dont pay it if the service was horrible.Tiki Bar by the pool - Amazing, good food, good service, and amazing and friendly staffPool - very clean, while we stayed it was cleaned fully every morning. Heated pool. Not enough lounge chairs....if you didnt hit the pool by 10am, you were out of luck... size of the building, and the large lounging area,  im surprised they dont invest in more chairs.Valet parking - we didnt have a car but from what we saw people waited outside forever for their cairs to be brought up, a few times there was at least a 20 min line up from people coming in and wanting to drop of the cars.Overall , it was ok, we had fun, but not a place I would return to."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
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        "review_days": 0.09090909090909001,
        "helpful_class": 1,
        "review_text": "Always a great stay at the Platinum!  We continue to return every year!  The rooms are very spacious and are equipped with excellent amenities.  The pool and restaurant are great places to relax off-strip.  The staff has always been and continues to be a pleasure to work with.  Keep up the good work guys!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.146221248630887,
        "helpful_class": 2,
        "review_text": "Average place.. Best thing is the location.Don't get room 507!!!! BEDBUGS!!! My legs are eaten up! Sure hope I didn't bring them  home with me.Room was big. 2b/2b. Very quiet place. Nice view of Bellagio fountains."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 2,
        "review_days": 0.7081051478641841,
        "helpful_class": 1,
        "review_text": "This hotel is ideally suited to the tourist in San Francisco. It is located within sight of Union Square, with Macy's and The Cheesecake Factory within 100 metres. You can also catch a cablecar or tourist bus on the corner of the block.We had 2 connecting rooms in the hotel which were spacious and contained everything we needed; the complementary wine and snacks were a welcome change from an expensive minibar.  We stayed here for 4 nights and had booked bed and breakfast so I managed to sample all the breakfast choices. The american breakfast comes with toast and so provides the biggest, most filling option and there is a healthy granola, yoghurt and fruit option. The third option is a belgian waffle.  The staff were all friendly and helpful. I look forward to returning to the Handlery and would highly recommend it to anyone visiting San Fransisco."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "The Four Seasons Hotel in Chicago is absolutely one of the finest hotels we've ever stayed in.SERVICE is impeccable.Everyone from the luggage handlers to the front desk staff to the managers are super friendly and top notch human beings.They remember you every time you stay, and keep great notes on your personal requests. You don't have to ask twice, even when returning for another stay. And returning customers always find some wonderful amenities awaiting them in their rooms.Concierge service is wonderful, knowledgable, and extremely well connected. When no reservations are available, they magically get you in every time.The LOCATION is in the very HEART of the city.The POOL is big, heated, indoor, and great for swimming laps if that's your thing. Also has a glass roof to allow sunlight in, and lounge chairs to soak up some sun rays or look out over the city.The JACUZZI is huge, perfect temperature, and the jets are nice and strong.The FITNESS CENTER has everything you need. Free weights up to 80 lbs, great cardio machines, stretching mats, foam rollers, balls, cross training machines, leg machines, and FREE MOTION machines which in my opinion are the best in the world.The SPA is just gorgeous, and the massage staff is incredible. My girlfriend also had other services done there and loved every one of them.Also to note in the fitness center and spas they have several flavors of fruit and herb infused waters which are just delightful. And at night there is tea service available by the front desk.The ROOMS, even the regular ones, are beautiful.The BEDS are amongst the most comfortable we've ever slept in.The VIEWS are AMAZING.The Four Seasons Chicago has quickly become our home away from home.We've stayed in many top tier hotels in Chicago, and none hold a candle to The Four Seasons.Please do yourself a favor and give her a try. You most certainly won't regret it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.32749178532311,
        "helpful_class": 0,
        "review_text": "The decor is very odd. It is a real miss mash. If you overlook that it has much to offer in  great location, helpful  staff,decent happy hour and breakfast. My room had a fireplace. The great room for the breakfast and happy hour is large, comfortable, and also has a fireplace."
    },
    {
        "user_review_posted": 482,
        "user_total_helpful_votes": 144,
        "expertise": 0.0013400891775090002,
        "user_cities_visited": 126,
        "review_days": 0.747535596933187,
        "helpful_class": 0,
        "review_text": "We stayed here before a cruise.  It is right on the waterfront and our rooms m had a great view of the water.  The concierge lounge is very good with a nice outdoor seating area.  The main lobby is very attractive and a good work space if you need it.  The rooms are comfortable, but lacking in some of the newer technology.  They need USB charging ports.  The bed was very comfortable.  The hotel is within walking distance of many attractions.  There is also a stop for the Hop On Hop Off bus right across the street."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 8,
        "expertise": 0.002663892435491,
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        "review_days": 0.6697699890470971,
        "helpful_class": 1,
        "review_text": "Family trip to Hawaii. The location of this hotel is fantastic, there is a Denny's across the road, a convenience store and Waikiki Beach Walk just outside the hotel. The beach is only a couple of minutes walk as well. Amazing service, the buffet breakfast every morning was great. They have an omelette station where you can choose your fillings and the chefs make it right in front of you. My 4 year old son had one for breakfast every day. The managers reception every night was fantastic. My husband and I had free drinks every night (spirits and cocktails included, not just beer and wine) while our children spent hours in the pool. We could see the fireworks and beautiful sunsets from the rooftop pool area and this is also the area where they served breakfast. On some evenings they also had live entertainment. The staff were very friendly, rooms were clean and comfortable."
    },
    {
        "user_review_posted": 1224,
        "user_total_helpful_votes": 361,
        "expertise": 0.001321540790357,
        "user_cities_visited": 334,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "Not happy with this business hotel stay.  For $350 a night, I do expect the neighborhood to be a little nicer; you are on the edge of a rough part of town and still within walking distance to the Moscone center.  Also, when I checked in, they told me my room wasn't ready but for $20 a night more, there was one on a higher floor (bait and switch)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.832968236582694,
        "helpful_class": 0,
        "review_text": "I stayed in a King Room with North View, don\u2019t waste your money. The hotel is old, the walls are thin, the service in subpar and it lacks the character that is usually found in a Hyatt Centric brand hotel. The same week I stayed in the Hyatt Place Downtown SF, if Hyatt is your brand and you\u2019re looking for value, I would suggest going there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.005476451259583,
        "helpful_class": 1,
        "review_text": "When we pulled up, the valet was ready for us and very friendly. When we walked in the hotel it was gorgeous. I loved the ambiance about it. It looked very elegant. I loved the historical feel about it. The front desk was very nice and courteous. And very helpful. The elevators i thought were very nice as well. The hallways even looked great. But as soon as we got to the room i was disappointed. The hotel just sets you up for disappointment when it comes to the room. I'm sorry but over 300 for that room was not worth it. I enjoyed the view. I enjoyed the bar. The bar tender(thawan) was cery nice and kept us company. The breakfast was delicious and the waiter was very nice and made sure we were taken care of. But when we went to leave was what made me mad. First one of the valets pulled our car up for us was apparently too close to the vehicle in front and the head valet guy yelled at him in front of us. Asking him \"what's wrong with you\". He could have walked up to him and told him quietly. Then, when we were in the car and getting ready to leave a car pulled up next to us and we couldn't get out. So at first the head valet was yelling to move but then when he got to the car and seen this person he let her stay there and just not care about us because she had on a very expensive fur coat and very expensive jewelry. So obviously she had noney so its ok to treat us like crap. Here i was in a hoodie and jeans. I obviously don't look like i have money but we tipped the valet 10 and the waiter 10 and the bartender 15. Thats very rude to treat someone like that just because they look like they will spend more."
    },
    {
        "user_review_posted": 470,
        "user_total_helpful_votes": 277,
        "expertise": 0.002750956073443,
        "user_cities_visited": 436,
        "review_days": 0.035049288061336004,
        "helpful_class": 0,
        "review_text": "This is our second time staying here and it was just as terrific the second time around. As an earlier reviewer noted, they are redoing the front entrance of the hotel so you do have a longer walk to the lobby over a somewhat uneven foundation. However, once inside it is just as terrific as the last time we stayed. It is low season and the pool bar is not open. This was the only amenity that we found to be different. There are no slot machines and no smoking anywhere inside. What a relief. The one bedroom units are a great size with a fully equipped kitchen, a comfortable living room and nice size bedroom and bath. (When we stayed here previously we had a two bedroom which was the one bedroom unit connected to a studio.)The monorail is just across the parking lot. And if you do want to gamble and do not want to go far, the Westgate is across the parking lot. There is a grocery store within one mile of the hotel, although there is a small but decent cafe/grocery area within the hotel. (Something like a nice food mart at a gas station). They serve a limited menu of hot and cold foods.While it was too cold for us to use the pool, it is decent size with plenty of lounge chairs surrounding the pool. Exercise room is nice. Decent business center area. And there is also an activity space where you can relax, eat, and visit. Wi-fi worked great.When we return to Vegas this will be our go-to place. It is great to be able to decompress from the hustle and bustle of the Strip."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.331872946330777,
        "helpful_class": 1,
        "review_text": "Do not stay here even if it's for free!I have stayed in hotels all over the world including the W in Barcelona & the W in Arizona. Previous W experiences were great, however this last experience in San Fran has absolutely tarnished the W brand for me and my friends worldwide.This is by far the worst hotel I have stayed at in my life, for multiple reasons and not all is listed, just the main ones.From the moment we arrived we were treated like absolute crap from front staff, that clearly do not have any customer service training/skills. Shocking service from people clearly in the wrong roles.We were given a room that stunk like cigarette smoke on a massive scale, we complained as any non smoker would. This room was really fowl smelling. Again instead of understanding we were talked down too by front desk reception in front of other guests. This was witnessed by security and at no stage did he intervene as there was no need too, we were simply complaining about a legitimate issue.We then raised the issue to house keeping management about our room, it was inspected and it was very clear out concerns relating to the stench in the room was more than justified. We at that time received an apology and were advised just to go out for the day and they will sort out a room swap etc for us.To our surprise we arrived back and the smug front desk worker lied and accused us of threatening him! Even the security guard on duty backed up our claims that we did not at any time threaten or abuse anyone and the front desk worker was lying so he would not be reprimanded for our earlier complaint of him, however senior management in all their wisdom and experience never bothered to discuss the situation with us and had us thrown out of our room into the street late in the afternoon. Be mindful this was our first ever night in San Fran and we had 0 knowledge of where to go or stay, needless to say they ruined our trip. This is a very, very short summary of how bad this was!Negatives: rooms stink like an ashtray, front of desk staff very very rude and clearly do not have any customer service training, senior management clearly do not like complaints and resort to kicking you out for calling faults of there hotel, decor childish, concierge clueless, bell boy very rude, over all would seriously rated this hotel 0 stars, stay away from this place.Positives:  2 descent people working there that should leave for their own reputationsMaximilian Ehlert and the large security guy with heaps of experience, now I know why they employ him, I can only imagine the complaints! ( They are the only 2 honest, professional people in that whole hotel)Again people I can not express enough how much I recommend you stay away from this hotel, pay extra money or less for that matter and stay any where else!"
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 19,
        "expertise": 0.001246178709815,
        "user_cities_visited": 27,
        "review_days": 0.405805038335158,
        "helpful_class": 0,
        "review_text": "me and my wife stayed here on our first trip ever to Thailand and we really enjoyed the hotel it was very clean and the staff where excellent its was my wifes birthday when we where there and on return of our night out there was a birthday card and cake from the hotel so to sum it up food is good hotel is excellent and the rooftop pool is wicked does get busy in the day but we done early morning swims and seeing the roofs of Bangkok to the sunrise is amazing ."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 17,
        "review_days": 0.251916757940854,
        "helpful_class": 0,
        "review_text": "The location was more convenient to China Town/Union Square than I had realized when I made my reservation. The one reason I chose this hotel was because it was within walking distance of the bus stop for 292, which makes a direct connection to SFO - the only public transportation that could take me there on a very early Sunday morning.My favorite thing was the open fire in the courtyard - it had an unusual rectangular shape, and it created a nice atmosphere.There are no rooms from where you can see the water - but the city view is nice, with a large horizon from upper floors. The bed in the room was very nicely placed so you can look out the window - really lovely."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.2026286966046,
        "helpful_class": 0,
        "review_text": "Our wedding reception on the Voyager Deck was so beautiful and amazing! June our wedding planner and her staff went out of their way to assist us with planning our reception! So friendly, kind and helpful! This was a destination wedding for us and having June's expertise and local knowledge of vendors was essential to making our day such a success. June coordinated every detail of our wedding day flawlessly! Our day was a dream come true! I would highly recommend this venue to any bride looking for a private romantic beach front reception!! \u2764\ufe0f"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 11,
        "review_days": 0.773822562979189,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for two nights while we stayed in San Fran touring the city.  Our main priority was to find somewhere safe which this hotel is incredibly safe.  The hotel itself is very nice, rooms are a good size more than comfortable enough for two adults.  The hotel is very historical, and stay true to that fashion.  The rooms could use a little updating, but it's minor updates, just a fresh coat of paint along the trim and some touch up.  You don't have to worry about homeless people bothering you outside of this hotel what so ever (which you will read comments about at other hotels down the hill).  The hill is steep, very steep, but my wife and I walked everywhere in San Francisco so we were fine with it!  Overall, really great experience here, and depending on price, would stay again simply because of it's safety and location!"
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 58,
        "expertise": 0.003018377530128,
        "user_cities_visited": 227,
        "review_days": 0.7437020810514781,
        "helpful_class": 0,
        "review_text": "This hotel is amazing. Staff are so friendly and the rooms spacious and spotless. The view from the top floors is spectacular but the best part is the sheer luxury of the bed, bathroom and extra touches. We spent three nights there whilst exploring Chicago before heading off on Route 66. A grand start to our trip."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.884446878422782,
        "helpful_class": 0,
        "review_text": "Rooms were clean!!. Staff was FRIENDLY and VERY Courteous!!. Balcony was humungous!!. The BEST hotel I stayed at by far and I travel A LOT. Lobby was BIG!!. Everything was walking distance. LOVED IT LOVED IT LOVED IT."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.022453450164293003,
        "helpful_class": 0,
        "review_text": "I enjoyed a very comfortable 2 night stay at the Melrose when I was on business travel. The room was clean, attractive and comfortable. The location is  convenient to Georgetown and federal agencies .My experience at the hotel restaurant was not so good. It took 20 minutes to get cold toast. I was still waiting for the rest of my order. And for a glass of water. The man sitting to my left and who had ordered before I sat down, got the wrong order and was still waiting for the correct dish when I finally through in the towel and left.  The gentleman to my right, waited 15 minutes  before the waiter came with his first cup of coffee. After two requests. The restaurant was not busy and there seemed to be plenty of staff. Bottom line- terrible service and pricey food that is mediocre.  I paid $11 for cold toast and a cup of tea."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 23,
        "expertise": 0.00361175475376,
        "user_cities_visited": 22,
        "review_days": 0.121029572836801,
        "helpful_class": 2,
        "review_text": "Unfriendly reception and front office. Valet service tried to charge us an oversized supplement for our vehicle so check the dimensions they use carefully.  The room had a view looking into someone else's room across a very ugly tar roof so we kept the shutters closed so that the neighbors could not see us. If you want to see what the day looks like you need to strain your head to see the sky.  So either pay the supplement for a view or don't bother. Awful!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 41,
        "review_days": 0.830230010952902,
        "helpful_class": 0,
        "review_text": "Many people recommended me to stay in Sofitel Chicago. However, it is just average. They put me on the 30th floor and my room was in front of a service area where employees were getting in and out 24 hours a day with doors slamming all night long.The noisy air conditioning turns off when you are out the room so very cold when getting in. It sounded like I was sleeping in a refrigerator!Everything is highly expansive and NOT included. Breakfast for example, costed me 35usd for scrambled eggs, bacon and a glass of orange juice. The waiter wasn\u2019t polite and the tips are included with option to change (20% for a bad service). There is a Starbucks 1 block to the east where I had breakfast which save me.Gym is good, Le Bar is good and you get 10 bucks per day you skip room service, which is nice!No guest laundry available and dry cleaner ridiculous pricy.There are better hotels in the area with better price and better service."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 42,
        "expertise": 0.0026084078119820004,
        "user_cities_visited": 51,
        "review_days": 0.339539978094194,
        "helpful_class": 0,
        "review_text": "We just returned from a quick trip to DC this past weekend with 2 nights at the Carlyle. This is the 3rd Kimpton we have stayed in in DC and our favorite due to the all around excellent experience. The service at check in and check out was friendly and efficient. We checked in at noon we're able to get into our room - a nice size corner room on the 2nd floor (202). The bathroom was small but featured a spacious shower with great water pressure. I really liked the full size toiletries in the shower.The king size bed was very comfortable and we enjoyed two very quiet nights (room faced the back of the hotel).We also really liked the location in the midst of the beautiful Dupont Circle neighborhood - a pleasant walk to the Dupont metro and also easy to walk to the 14th St corridor for great dining and drinking choices.Will definitely stay there again on future visits."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 10,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 70,
        "review_days": 0.458378970427163,
        "helpful_class": 1,
        "review_text": "We stayed in  suite 881. Hotel is  located in very convenient area just one block away from Mall. It's clean, staff is friendly and helpful. Only couple drawbacks are luck of closet space and busy railroad with 4 tracks just by the back of hotel. So keep in mind: all rooms with odd numbers from 51 are facing those busy tracks. And machinists have a bad habit to blow a whistle when they passing by hotel.The room itself is spacious. We had king size bed and folding sofa. Pillows are horrible so if you are picky bring your own. All appliances were in good condition and working fine. They have that fancy coffeemaker Keurig.  Bathroom is nice too and spacious. Starbucks, CVS, and Macdonalds are on the same block for your convenience. Hotel also has outdoor pool on the roof."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 43,
        "expertise": 0.0036853139137150003,
        "user_cities_visited": 22,
        "review_days": 0.18838992332968202,
        "helpful_class": 1,
        "review_text": "I booked a very last minute holiday to Dubai and chose the Oberoi as the hotel I wanted to stay in. I have been to Dubai over 8 times and stayed in numerous hotels ranging from Hilton, Le Meridien's, Shanri-La's. But this was in a league of it's own.Let me start with the things that weren't so great first:1. The view of the deluxe room was really poor. I was gutted when we walked into our room and saw the view, a building site! It wasn't what I had expected to be honest. But we decided to stay in the room and not upgrade due to the fact we knew we would be out and about a fair bit.2. Had sheesha outside one evening, Dubai is renowned for good sheesha. This was the worst I have had in Dubai. The pipes were old and not clean which made the sheesha really bitter and horrible. Whereas every other place we went to the sheesha was great and you could smoke the pipe for hours, we couldn't even manage 30 minutes with this one.3. Spa treatments are expensive at the hotel, so we decided not to book, there is a massage place across the road by the Spinneys which was a lot cheaper.Now the positives.The staff were absolutely lovely. The service was impeccable:1. Breakfast is vast and varied as most restaurants in the Middle East. With it being an Indian restaurant there were a lot of South Asian options, which weren't to my taste but others enjoyed. Fresh fruit every morning was delicious!2. The staff at breakfast were lovely and attentive. They got to know you and your likes and dislikes when it came to the drinks and also understood that we didn't want to be seated next to the rowdy groups of guests that were also staying at the hotel.3. The swimming pool, although small in comparison to other places I have stayed it was lovely, the fact it is a business hotel meant the pool was never really busy during the day.4. The guys bring you a tray with cold wet face towels, some water spray to help cool you down, cold bottles of water and also cold sun screen! I have stayed at a lot of nice hotels but this amount of detail is the first I have seen and it made it an even nicer experience!5. Housekeeping - up to 3 times a day they would come into the room and clean up. It was great, they were so nice and friendly. Nothing too much trouble.6. Really close to the Burj Khalifa and also Dubai Mall which is a plus. We hired a car this time which meant this was the perfect location for us to go towards Bur Dubai/Deira and towards Jumeira. Really close to the motorway, Sheikh Zayed Road.7. The hotel staff were lovely, we had a night flight so stowed our luggage while we went out and then gave us one of the spa rooms to use the shower and get changed. This was so nice of them and added to the feel of this being a 5 star hotel with a difference.We really enjoyed our time at the hotel and would definitely go back and stay. The staff were lovely and friendly and it is a great location!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 62,
        "expertise": 0.0032717296031400003,
        "user_cities_visited": 31,
        "review_days": 0.052573932092004005,
        "helpful_class": 2,
        "review_text": "The hotel reservation and web site claims the club access room offers hot meal at night and snack in the day time. When we checked the lady gave us note of the different hours food is offered.When we walked in the club room all they have cheap unhealthy candies and cookies . The staff told us\" the food and beverage manager change is mind that Friday and will not serve\" we had choice to stay in Hyatt few blocks down excellent service but JW was very disingenuous...."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 20,
        "expertise": 0.005000087109531,
        "user_cities_visited": 11,
        "review_days": 0.33406352683461105,
        "helpful_class": 1,
        "review_text": "Zeppelin is hip, cool & funky. We stayed in a suite in the seventh floor, very cool...The bar & fireplace - chic, off of the reception and the staff are chilled with a massive 'can do' attitude.Just note there is no restaurant to dine in but there are so many fabulous places in town it's really no drama. Have fun.@hotelzeppelin"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 5,
        "review_days": 0.80065717415115,
        "helpful_class": 0,
        "review_text": "This hotel has a wonderful lobby bar with very friendly staff. They have a singer and piano player that is always smiling. He will take requests and will always play if he knows the song. If he does not know, he will find another song by the same artist."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 17,
        "expertise": 0.001103387399315,
        "user_cities_visited": 18,
        "review_days": 0.28915662650602403,
        "helpful_class": 1,
        "review_text": "This was once a phenomenal hotel! It's now like a 50 year old beauty queen who 'used to work out', who once had great legs, is in the middle of hot flashes and night sweats.  She needs a make-over right away. She could be fabulous! The service is good, the quality of the staff is quite good. The hotel itself should be upgraded and cared for. From the carpets to the bathrooms worn and frayed.I grew up going to this hotel with my parents, it was glorious. What happened?  The people servicing guests are lovely, helpful and gracious, they are the saving grace of this beautiful San Francisco icon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
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        "review_days": 0.038882803943044005,
        "helpful_class": 2,
        "review_text": "The Swan house was fantastic. The room was cozy, and decorated beautifully with antiques.  The fireplace was lovely, bed was super comfortable sitting room and nook was just perfect. Breakfast was wonderfully prepared. I highly recommend this B and B to anyone who needs time away and a nice place to stay. Thanks Swann House !!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 43,
        "expertise": 0.041641840450182,
        "user_cities_visited": 54,
        "review_days": 0.7092004381161,
        "helpful_class": 0,
        "review_text": "We went to Miami Beach in July 2018 for a family (4 adults , 3 childrens) vacation and we stayed at this hotel. We booked two ocean front rooms and the staff was able to give us connecting rooms which was very appreciated.Hotel:-The hotel is completely renovated, from modern looking rooms and lobby to freshly painted corridors.-We found this hotel EXTREMELY cleaned, day and night we saw people cleaning all areas of the hotel. Staff were polite and friendly.-The pool is quite small, but since the hotel is quite small itself there are never too much people in it at the same time.Location:-The hotel is right on the South Beach boardwalk, which is great. It is also at walking distance from the FREE south beach trolley that goes up and down Collins Ave.-There is a Walgreen at 10 min walking distance which sells everything from food, beach stuff to beer and wine.Beach:-The chairs and umbrellas on the beach aren't free and can be rented for $20 a day.-There is a (very) small bar on the beach that sells cocktails and snacks.We greatly recommend this hotel for families that are looking for a not too expensive gateway to Miami Beach."
    },
    {
        "user_review_posted": 328,
        "user_total_helpful_votes": 106,
        "expertise": 0.0014586243181200001,
        "user_cities_visited": 46,
        "review_days": 0.300109529025191,
        "helpful_class": 0,
        "review_text": "This Marriott has very small rooms. The rooms are fresh though and not many chinese tour groups stay here so it is peacefulIt is just far from the main attractions in the cityThere are other hotels with the same price as this where you can get a better deal and be in the heart of BangkokHotel is ok but I don't think I will come back"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.28915662650602403,
        "helpful_class": 0,
        "review_text": "Stayed here with wife for ten-year anniversary.  As far as San Francisco goes we knew it was going to be expensive so I guess this would be expected for 300plus a night.  The staff was great, I notified the front desk that it was our anniversary and we were surprised with champagne and chocolate!  Restaurant/bar is casual, friendly.  Great location for the sight-seeking trip.  Must have an Irish Coffe next block up at the Buena Vista.  Like I say there are no \"bargains\" in San Francisco so as long as you know that be happy with this local feel hotel on the water."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 16,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 3,
        "review_days": 0.048740416210295005,
        "helpful_class": 1,
        "review_text": "If you're looking for chrome and strobe lights and uniformed attendants, go somewhere else. But if you like a big suite (ours had two couches in the living room), fully equipped kitchen, helpful staff, parking right in the building ... free breakfast buffet ... smack in the middle of the action in Georgetown... at a VERY reasonable price, this is for you. It's a bit old fashioned, but it's clean and comfortable and everything works."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 16,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 12,
        "review_days": 0.043263964950711005,
        "helpful_class": 1,
        "review_text": "There were wonderful things about the hotel - the decor, the location, the Berkshire room (they have amazing crafted cocktails - including a barrel-aged Negroni - and fantastic bar snacks - really special) - the free morning coffee is a nice touch - the rooms are beautifully appointed and the design is smart.  We traveled with our two children, aged 12 and 9 and we requested as much space as possible in our standard double room - it was certainly doable - we didn't mind the courtyard 'view' 'cause it does have a cool sculpture - and we were as far away from the elevator and high up so it was quiet and we slept great - however, I didn't see too many kids at the hotel, other than babies - it's perhaps most suited for a younger couple if only because if you get a room near the elevator or on a lower level, I can see the partying from the Berkshire keeping you up at night - I ventured out once after 9 pm and it was a real club atmosphere spilling into the lobby and onto the street actually - nonetheless this didn't trouble us - we would definitely return because the cost, aesthetic appeal and location cannot be beat.As for the staff, some were incredibly friendly - most, nearly all were - the front counter staff, and particularly the cleaning staff were very friendly and accommodating - we had some wonderful service.  We really appreciated being able to leave our luggage when we first arrived early till our room was ready and again storing them for the day because after checking out - we had a late flight out - that was kind and Carlos was very sweet in helping us out.I was underwhelmed however on a couple of occasions with getting attitude where I should have received an apology - for example, my credit card was charged almost $200 (Cdn) - $158 (US) for parking for 5 days - we didn't have a car - and for an incidental in-room mini-bar drink or some such thing - which we did not have - these were clear errors - I am told the charges have been reversed out - and I expect they have been though I won't know for sure for a few days as I am just back - but it's a weird spot of irritation the hotel needs to avoid more stringently - I do see at least one other review with this issue - so you need to check carefully upon leaving to ensure there are no errors - to be fair to the hotel, it was incredibly busy while we were there on March break and these things happen - when they do, however, it's irritating for guests and I would suggest offering something - however small a gesture - to smooth the situation over.The other issue I had was I couldn't get enough feather-free pillows - which is odd for a boutique hotel catering to special needs - I was told their standard pillows are down so they had very few synthetic pillows - and the hotel was busy - it's unfortunate not to have enough pillows in a $200 a night stay - however - again, it wasn't the end of the world - though if you have allergies / asthma - you may want to bring your own pillows - we also ended up buying our own hand-soap as there was none in the room - just body-wash gel - things like this - it's a new hotel - these are growing pains - but some things to consider.Overall, regardless, because of the mostly friendly staff, the unbeatable location - the hipster factor - the bakery and bar downstairs and the fantastic wi-fi - Yes - totally reliable - we would stay there again without hesitation - thanks to the wonderful staff at Acme for a lovely stay overall despite the hiccoughs, which we put down to growing pains."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.196604600219058,
        "helpful_class": 0,
        "review_text": "It's fantastic! The best hotel We have experienced during the whole trip in Hawaii, far more better than Ritz Carlton and Fairmont Orchid Big island (The staff in Fairmont Orchid are not friendly at all,especially the housekeeping, receptionist and bell desk staff with abominable attitude, I do not recommend).In the contrast, the staff in Trump hotel waikiki are quite helpful, hospitable and welcoming. The waikiki beach and shopping amenities are in the vicinity,the hotel looks brand new, I love the balcony with amazing sea view and the mini kitchenette, lastly thank you for the birthday cake and cookies! We really enjoyed our stay in trump waikiki, will definitely come back and recommend to others.. Thank you~~ Mahalo~~"
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 86,
        "expertise": 0.0027691218938690003,
        "user_cities_visited": 128,
        "review_days": 0.1013143483023,
        "helpful_class": 1,
        "review_text": "We stayed here June 2015 for a couple's getaway.  The hotel has so much potential, but did have a few issues.  We booked a room on the hotel's website, not a 3rd party booking service.  We checked in (at Nobu--and didn't have to wait in the long lines at Caesar's), and were given the incorrect room.  Three rooms, and several hours later, we were finally given the correct room.  It was clear that the concierge, managment, bellman, and front desk weren't communicating.  They did work hard to make us happy, but only after we had to become squeeky wheels.  Honestly, I just don't want to do that on vacation, especially when I'm here to escape and relax.  The room was clean and quiet.  The bed was amazingly comfortable.  The pillows were awesome.  The amenities were top notch.  The shower was great.  Turn down service was inconsistent.  One night, the housekeeper walked in on us in the bathroom as we were getting ready to go out for the night.  The next night, as we were going out for the night, we mentioned to the concierge that we were leaving and would like our turndown.  Hours later we returned to no turndown.  When we come to a luxury hotel like this, we expect 5-star service and attention to detail.  There were times when we got this, and times when these things were just missing.  Again, I'm not going to beat them up for this, because they did work hard to fix problems once they arose.The pool at Caesar's was great, as always.  The place was packed and fun--which was perfect for the 90+ degree days.  We didn't get a cabana, but have gotten one in the past.  It is totally worth it to get a cabana if you're there with several friends or several couples.  One note about the Venus pool--Lame.  \"Beach Club\" type pools are the trendy thing now in Vegas.  Free entrance into this pool is included if you stay at Nobu.  The pool is supposed to be a European style pool.  We've been to European pools in Europe and this pool is not European (other than the fact that you can take your top off and not get arrested.)  I've never been searched going to a pool before.  The unfriendly security people tried to act like this was some exclusive place.  There was a DJ playing lame club music.  Drinks were excessively expensive.  Pool loungers could be reserved, but came with a $50 minimum food/beverage cost.   There was a sign stating that they could tack on an extra \"entertainment\" charge to drink prices.  We took one lap around this lame pool, saw the drunk young people, and the overweight older people trying to hit on the drunk young people and decided this wasn't our scene.  I wouldn't waste my time in there--and I definitely wouldn't waste my time paying for this \"club\" scene.  If you want that, go across the street to Dre's.Overall, we did enjoy our stay at Nobu, and did enjoy its central location within the Caesar's complex.  We ate at Nobu restaurant, which was very good, but very expensive.  We also ate at Joe's Stonecrab, The Palm, and several other awesome restaurants. Caesar's is so huge, that you really don't need to leave the property.  They have top notch restaurants, a remodeled sports book bar, great shopping, etc.  We would go back to Caesar's.  I'm not sure we would stay at Nobu again.  Like I said--so much potential.  I'm sure it will only improve, as management irons out the kinks."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8335158817086521,
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        "review_text": "I\u2019m from NY. I wanted to have my 40th bday bash in one of their suites. I chatted a couple days before with Hector, a front desk clerk, and he was amazing! He was very accommodating! He upgraded me to the Penthouse the morning of my birthday party!!! During the party they were great with giving us ice and even came up to take a group picture! I can\u2019t say enough about Hector and the whole staff of The James NoMad! I would recommend it to anyone for a fun nights stay. Thanks guys for a wonderful evening! You made it very special!!!!"
    },
    {
        "user_review_posted": 224,
        "user_total_helpful_votes": 79,
        "expertise": 0.0016018820636490001,
        "user_cities_visited": 77,
        "review_days": 0.13417305585980202,
        "helpful_class": 1,
        "review_text": "We didn't know what to expect from the ownership change but i was pleasantly surprised.Staff is friendly and efficient, rooms are a very nice size, the hotel is not huge which is great.Well equipped gym, nice restaurant in the lobby with a very nice breakfast.Also the location is excellent - far, far better than the Union Square or the Wharf area.They also go out of their way to extend all benefits possible to SPG Plat members"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "We stayed in this Hotel in dec 15. Rooms are small but very neat and clean without any odour. Breakfast is excellent with lots of variety.The Lobby is grand and is connected with Pladium Mall. The Location is very central one can walk to central world, Platinum mall, and Panthip plaza..wholesale Indra market is also across the Road. Paragon Mall and MBK are also within 1.5 km of this Hotel. I feel this is one of cheapest 5 star Hotel in Bangkok with Best Location for shoppers."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 24,
        "expertise": 0.0067436441640540004,
        "user_cities_visited": 16,
        "review_days": 0.716319824753559,
        "helpful_class": 1,
        "review_text": "I recently had an unfortunate experience with the valet parking company that this hotel uses.  When my 2015 Mercedes was returned, I discovered immediately that the passenger side door had a small dent.  The company would not take responsibility and I was appalled that their \"proof\" was a print outline of a vehicle in which they scribbled over any area to identify damage seen by them supposedly at the time they parked the car.  The problem with this is that the card was not dated and in order to show this as \"proof\" they should at least review it with the owner before they take the car to park it.  My car is very well maintained and other than being dirty from my drive, there is no damage.  However, looking at the scribble marks on the car, you would have thought I dropped off a banged up vehicle.  The hotel, in particular, Martin Benster, was very helpfuL but the valet company is denying the damage.  IF YOU VALET AT THIS HOTEL, BE SURE TO LOOK OVER YOUR VEHICLE WITH THE VALET DRIVER BEFORE THEY TAKE THE CAR TO PARK IT. Then sign and date the valet ticket."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 111,
        "expertise": 0.012720480446399,
        "user_cities_visited": 32,
        "review_days": 0.6593647316538881,
        "helpful_class": 1,
        "review_text": "great location lovely  spacious comfy room staff very friendly  would definitely  stay here again best feature  was the free mobile in room you could take out with you and make free calls back to the uk with first time ive ever had this in a hotel loved the smells through hotel like essential  oils and birds singing breakfast very good also"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 9,
        "review_days": 0.09309967141292401,
        "helpful_class": 1,
        "review_text": "Great location...many food options within walking distance cupcake shop right around the corner..nice clean rooms..comfortable beds and room had a mini refrigerator too...front guest was nice and informative"
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 15,
        "expertise": 0.000528464491251,
        "user_cities_visited": 30,
        "review_days": 0.291347207009857,
        "helpful_class": 0,
        "review_text": "Recently stay at Polo Tower Villa a Diamond Resort Property June 2016 on the 3rd floor could see the front area from the balcony. In walking distance a side street will take you to Planet Hollywood/ Miracle Mile Shop, cut through parking lot there Hawaiian Market Place across street Aria. One bedroom villa sleep 4. Kitchen fully stock with everything you need, separate dining area with table. Living room with queen sofa bed, large bath room with a huge double vanity. Large bed room with king bed and balcony, bed made daily, towel and toiletries daily. Free wi-fi throughout property. There business center with free printing for your boarding pass and other needs. There smoking floor and non smoking floor. Roof top swimming pool with a BBQ area. There a full salon spa and gym and water playground for kids located on bottom floor. Parking is free but limited. Shuttle are also provided to different place there a small convenient store on premises."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 92,
        "expertise": 0.012296639572376,
        "user_cities_visited": 26,
        "review_days": 0.39539978094194905,
        "helpful_class": 2,
        "review_text": "1st I must say that the Red Rock is the best hotel in all of Las Vegas and USED to be the only spot for me . Just arrived home answer found out the $39.00 rip off resort fee DOSENT cover the cost to enter the health club like years past. Management decided they needed to squeeze me for another $25.00 bucks . After you pay the epensive room rate your in the whole for another $64 dollars ridiculous. So don't know what the $39.00 bucks is for."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 29,
        "expertise": 0.002197730639621,
        "user_cities_visited": 33,
        "review_days": 0.143483023001095,
        "helpful_class": 0,
        "review_text": "This Courtyard by Marriott located in Seattle Downtown/Pioneer Square is a great option to stay downtown, the location is perfect. Near, by walking, from the main streets with the best restaurants, stores, malls and main sightseeings like Space Needle, CenturyLink Field, IT companies like WatchGuard Inc, the Pike Market, the first Starbucks store etc. There's also a nice bistro, a good gym with a swimming pool and the service is great. I recommend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "This hotel is really cool. Especially if you love music. Some of the staff are not so friendly / experienced, however there are other staff that make up for the shortfall. Patrick in the bar was lovely. Others treated us with disdain which surprised us considering traditional US hospitality we are used too. We have two boys aged 10 & 11 and they loved the games room,"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 28,
        "expertise": 0.004008974217514,
        "user_cities_visited": 151,
        "review_days": 0.978094194961664,
        "helpful_class": 0,
        "review_text": "Great location, just a 10 minute walk from the White House. Very friendly staff. Bedrooms and decor were a little antiquated, however the bed was comfortable, and the room was very clean. Would recommend to someone visiting Washington DC, but this is maybe more of a 3 star setting than 4 star."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.07228915662650601,
        "helpful_class": 0,
        "review_text": "This hotel was the absolute best!  The staff was very attentive and went out of their way to make us feel welcome.  The location of the hotel was great, we were in the middle of everything.  The splurge of staying in this hotel was well worth the convenience of not having to travel too far, everything is right there.  I recommend this hotel highly if you are planning to visit Chicago! Excellent!!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 38,
        "expertise": 0.001962541857434,
        "user_cities_visited": 346,
        "review_days": 0.18893756845564003,
        "helpful_class": 0,
        "review_text": "We just completed a wonderful stay in a One Bedroom River View Suite.  The hotel is in a prime location, right on the Chicago River, with quick access to Michigan Ave.  Although we didn't use the complimentary service, the hotel also has a Cadillac Escalade available for shuttle service within a 1 mile radius of the property.  The service was superb, and surpassed our expectations on all levels.  We could not have felt more welcome with our three young children.  The staff really goes out of their way to make sure families feel right at home."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 48,
        "expertise": 0.0015661750639210002,
        "user_cities_visited": 43,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "That view!! I had the opportunity to spend a night here in a beautiful suite overlooking the river... wow. The room has floor to ceiling windows and the view was amazing. I couldn't believe that this was my room for the night.The hotel itself is located on the mid to upper floors, so I believe that most rooms would have amazing views.The room was huge, the bathroom huge, the bed amazing. The suite was bigger than my house and it is worth the money f9r an experience like that. The Trump mini bar snacks were a little tacky, but so is Trump the man. I thought it was funny.. took pictures of the Trump gold bar of chocolate. Oh Donald Trump...The service was perfect. Totally taken care of by the door men, and all the staff.Location was perfect, right in the middle of downtown and about a ten minute walk any direction to all the attractions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 29,
        "review_days": 0.07886089813800601,
        "helpful_class": 0,
        "review_text": "Excellent service. Friendly staff. Will definitely stay again nice pool area.Staff at front desk is very helpful. Easy check in and out .................................................................."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 26,
        "expertise": 0.031446540880503006,
        "user_cities_visited": 1,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "What a wonderful stay on South beach- we loved the redone hotel and the service was great. Best deal on South Beach - walk to all the great restaurants. Needs a good restaurant but was told one would soon open. Location location..walk to Joes, Cibos, Prime 112 all the top places."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 17,
        "review_days": 0.33734939759036103,
        "helpful_class": 0,
        "review_text": "The hotel was great and had a deal with the NatGeo 'Greeks' exhibit so that was great.  Priced low by DC standards but the rooms were huge.  Walking distance to coffee, restaurants, bars and the NatGeo!  Approx $16 cab ride from Reagan National.  The building is older and was renovated.  Minor issue is, because of this, no central air system pumping air into all rooms and bathrooms.  Wall/window unit was good enough but doesn't cool the bathroom at all.  Also, there is a ton of wasted space in the room - space that could have been used to make the bathroom bigger!  Staff was friendly and helpful.  Overall, I would stay there again."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 77,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 228,
        "review_days": 0.061336254107338006,
        "helpful_class": 0,
        "review_text": "Beautiful in a simplistic Japanese style.  Very clean, comfortable and professional.  Great Japanese restaurant.  What else would you expect?    Also had a great rate by booking early.  It's close to all the major shopping , public transportation and restaurants.  Tough place to beat."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 26,
        "expertise": 0.001026846111255,
        "user_cities_visited": 55,
        "review_days": 0.741511500547645,
        "helpful_class": 0,
        "review_text": "We were in town for one night for a show, and this was conveniently located to the show. It's older and could use a face lift, but the rooms were clean and comfortable. They could change 2 things; add more handicapped parking and move the check-in nearer to the room area.....you have to walk through the casino to get to it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.648959474260679,
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        "review_text": "Shout out to Robert, the front desk manager. He went above and beyond to assist us when an administration error occurred. We will definitely be returning because of the great service he provided. Thanks Robert."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 16,
        "expertise": 0.001831623082864,
        "user_cities_visited": 19,
        "review_days": 0.575027382256297,
        "helpful_class": 0,
        "review_text": "I recently stayed here for work (I was attending a conference nearby). I greatly enjoyed my stay. The staff really made me feel at home, especially since I was alone. The concierge recommended a great local restaurant. The bar and restaurant downstairs is lovely - I would highly recommend it. I also used the spa facility, which I enjoyed. They have a car that can drive you places near the hotel (which is a great amenity if you're going to spend time in Union Square and aren't up to the walk). The location up on Nob Hill is great - I can't wait to be back!!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 8,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 128,
        "review_days": 0.71960569550931,
        "helpful_class": 1,
        "review_text": "I stayed here 5 years ago and it is still a great spot for all things Vegas; location, shuttles, resort activities and friendliness of the staff. The rooms are modern and have been updated since my last stay. Thank you HICV@DCR"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 14,
        "expertise": 0.005118020013749,
        "user_cities_visited": 10,
        "review_days": 0.094742606790799,
        "helpful_class": 0,
        "review_text": "The Hotel was nice. My only complaint is the $49.00 PER NIGHT parking charge, plus tax, plus tip to valet guy. I thought the room was expensive enough without paying an extra $120. bucks to park on their property. Just a heads up to anyone considering staying there. Other than that it was clean, quiet and conveniently located - walking distance to the Wharf. If you plan on seeing Alcatraz, you wont without making a reservation well in advance. Wish I'd known that, missed that attraction - not the Hotel's fault of course. Breakfast was sub par but what do you expect for \"free\". Too bad they don't have a restaurant on site. Most of the front desk staff were very nice. Probably won't stay here again due to parking. It's probably expensive everywhere in S.F. but I think that hidden cost should have been made aware to me when reserved. You have to hunt the Hotel website to find it."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 20,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 37,
        "review_days": 0.39047097480832405,
        "helpful_class": 0,
        "review_text": "They are really keeping up appearances, nothing looks run down or tired.They are also extremely generous with \"comps\" and free things for points includingmovies in their huge movie complex.A shout out to the staff who are extremely friendly and helpful. We stupidly left a largeamount of money in a machine but Wendi and Lori found in and took a lot of trouble to track us down and return it.  Thanks ladies.It truly is the best casino we have found in our years going to Las VegasAsk for a room near the elevators or you could have quite a walk."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.21686746987951802,
        "helpful_class": 0,
        "review_text": "This is an amazing out old hotel that has been redone just enough that is comfortable, but still has a ton of character. The walls are thick so there are no noise issues and the bed and linens are great. You cannot beat the location. It is on Embassy Row, and just minutes from Dupont Circle and the Farmer's Market on Sundays. We walked to Georgetown several times given how close it was. I do wish the internet in the room was free."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 13,
        "expertise": 0.000996920194118,
        "user_cities_visited": 191,
        "review_days": 0.29791894852135803,
        "helpful_class": 0,
        "review_text": "The Vintage is clean, well appointed, with comfortable beds and convenient to all the major downtown attractions.  Complementary wine in the evening was a bonus. The restaurant serves good dinner and breakfast,  although it is somewhat expensive."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 10,
        "expertise": 0.024164184045018,
        "user_cities_visited": 2,
        "review_days": 0.028477546549835003,
        "helpful_class": 3,
        "review_text": "Everyone was so helpful. Especially the bartender and desk clerks. First room I got here had a heater making noise went down to desk and was quickly given a new room with no hassle! Will definitely be staying again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.30722891566265004,
        "helpful_class": 0,
        "review_text": "I highly recommend this hotel.   A short distance from the strip but well worth it.   Close to some of the \"local\" hangouts and touristy attractions.Extremely clean hotel and attentive staff.  Complimentary breakfast was great!  Pool area & hot tub were very nice.   They do offer happy hour and it was great and very reasonable...especially compared to \"the strip\".  Loved the complimentary shuttle service to the airport and the strip.  You can't beat the value and the customer service.   The customer service is equal/better than what you expect at a high end hotel.This was our second visit to this hotel.   In between stays, we went to a high end hotel.   It wasn't worth it when compared to THIS Hampton Inn."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 22,
        "expertise": 0.0017634840715380002,
        "user_cities_visited": 54,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Hotel Vitale.  The location across from the Ferry Building is excellent.  The Concierge service was outstanding.  I was a bit disappointed with the amenities given the $35 resort fee. The view from our room was fantastic but the outdoor terraces need some work.  Definitely recommend the bay view rooms but over $500/night is a bit expensive.  Also,  could hear the traffic noise from our room on the 6th floor. I will recommend the hotel to others but not sure if I would go back."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 4,
        "review_days": 0.409090909090909,
        "helpful_class": 1,
        "review_text": "We live in San Francisco and visited for a 1-night stay as a treat to escape the kids. We found the arrival very warm, and the bar area was great fun for a Saturday night or drinks and food. Some fun characters coming in and out, live piano, good atmosphere. The food was lovely ... The hotel room was pretty standard, and the bathroom was run-down / slightly off-putting. The spa was our main disappointment (and had been main reason for choosing this hotel over others). The pool was an indoor 'infinity' pool and we were advised not to 'swim laps' as it caused a tidal wave and wet the floor around the pool \u2014 in other words, a pool you can't swim in! The poolside area was too small with nowhere near enough seating. There was an undignified scramble to get one of the decent seats whenever one became available. Not at all what you'd expect for the price..."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.400876232201533,
        "helpful_class": 0,
        "review_text": "A couple of days before I flew to San Francisco, I got an e-mail from the Omni Hotel.  I assumed it was your run-of-the-mill automatic e-mail confirming my reservation.  I asked a question regarding another e-mail I received regarding on-line check-in.  I was shocked to see a response just 15 minutes later as well as some helpful information.  Debora also put me in a higher floor room so that it would be a bit quieter for my two kids who like to sleep in the morning.  What a start!We were greeted warmly by the staff as we entered and my two boys (3 and 6) were given a backpack with some games and activities.  You should have seen the smiles on their face!  After checking-in, we go to our room and were greeted with a plate of delicious chocolate chip cookies and some milk.  The smiles earlier were big, but now there was no way you could wipe the grins off their faces!Every morning we received glasses of juice and every night we got cookies and milk.  Walking in to the hotel after a long day of sightseeing, there would be hot apple cider or iced tea with gingerbread cookies waiting for us.  Debora was also so kind to send us a care package of water and nuts.  The little touches totally added to the experience.   Everyone was so nice, welcoming and friendly.  The housekeepers also left personalized little notes every day.The AC in our room wasn't the quietest, but it didn't prevent us from sleeping.  Being high up did really help with the street noise though.I can't recommend the Omni enough.  It's super convenient if you are staying in San Francisco--it's just minutes from the Wharf, Ferry Station, Public Transportation, Chinatown.  And the people there are just first class."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.440854326396495,
        "helpful_class": 0,
        "review_text": "Nice place to stay for business trip. One downside - restaurant in hotel was closed Sunday-Monday. Rooms are bright and cheerful. Guest services at front desk and door were excellent and staff were very helpful."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 1,
        "expertise": 0.00023644015699600003,
        "user_cities_visited": 6,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "We went to D.C. for a graduation on Mother's Day weekend. The hotel was very spacious and had the best breakfast bar in town. There was lots of varieties of everything to choose from. We were treated royally with service in every capacity. The location was great for getting to the place of graduation and for site seeing as well.  I loved the full kitchen set up that it offered because there were nine of us there so we did a little cooking while we were there. The only thing I didn't like about this hotel was the parking. They were very tight and close for the car we were in ..Other than that our stay was great and i would stay here again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 18,
        "review_days": 0.539978094194961,
        "helpful_class": 1,
        "review_text": "The Tahiti Resort is great place to off the busy strip. Free shuttle to and from the strip is very convenient. Staff is fantastic! The concierge service is the best! Saved a lot of money. The 24/7 pool is great; quite and peaceful after 10:00 pm. Free shuttle to grocery was a nice benefit since we elected not to rent a car. The shuttles, daytrips, and tours pick you right up and bring you back. The free breakfast always started the day right. Very enjoyable week in Vegas."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 33,
        "expertise": 0.0018199245176660002,
        "user_cities_visited": 57,
        "review_days": 0.014238773274917,
        "helpful_class": 2,
        "review_text": "A huge thank you to the George Hotel, and it's outstanding staff for the perfect first visit to DC! From the time my husband and I checked in, which, thank you SO much to Blair at the front desk, who got us in a little earlier than normal check-in time, all the way to our check-out, which we hated to do, because we could have stayed an eternity, everything was totally wonderful. I called ahead two nights prior to our check-in, just to let the staff know it was going to be my first anniversary, and requested some kind of surprise be left in the room for my husband as a way to make things a little special. The service I had on the phone was very, very kind, and very professional. Also, when I had originally made the reservation, I booked a Queen room, but didn't mean to, and emailed the hotel asking if there was any chance I could modify that to a King, and Hussein, the front office manager, wrote me an immediate response stating that he would go ahead and change my reservation, free of charge, and that the King Deluxe rooms were his favorite, so that put us in good expectations, which, were definitely met! When arriving in our room, we had a gorgeous little display set up for us celebrating our one year of marriage together: three boxes of chocolates, a can of mixed nuts, a totally cool card from the staff, and a big bottle of sparkling water (they offered champagne via phone, but I made them aware that neither of us drink alcohol). How lovely!The property is in a perfect location, very close in proximity to Union Station, right by one of the Metros, so, if you're travelling like us, without a car, right there is your easy access to pretty much anywhere in DC. Union Station was cool to visit, too. It's right on Capitol Hill, how neat to be able to walk a short distance and see that gorgeous building! Especially at night. There is the Bistro attached to the George, we had breakfast there one morning. Upscale and tasty. Our favorite places to eat, however, were the Corner Bakery Caf\u00e9 right next to the George, and &pizza, about 10 blocks down. We ate at both of those places multiple times and loved them! The sound of the city life beneath the hotel rooms is so soothing, it's kind of something to romanticize, honestly. For DC being such a busy city, our room was not noisy, we heard some faint sounds in the background, just from life below. It was very easy to sleep, the walls are great in this property.The bed was SO comfortable. The pillows, just the same! Fluffy and very cozy. I loved the way Housekeeping tucked the sheets in so tight, it was very warm, thank you! The d\u00e9cor is adorable, feather pins framed on the wall, the colors are trendy, the oh, so fancy bathroom, and those animal print bath robes! LOVED THOSE! It was also nice having a big, spacious shower and a separate bathtub. The shampoo, conditioner and soap all smelled wonderful, and they left a kind of healing effect on the skin, very luxurious. The tv was great to have, a nice big screen and easy to operate with a remote. The mini bar came in use for us, when we ran out of sparkling water, there was some right there waiting for us! Thanks to joining Kimpton Karma rewards, we were awarded with $10 credit towards raiding the mini bar, that was a sweet perk!When we wanted to go out and explore around town, Greta, at the front desk, was more than willing to share her favorite locations and must-see sights with us, which honestly saved our lives since we didn't have a clue about where to go! Thanks so much Greta! She was so helpful, and what a sparkling personality, we felt so comfortable talking with her and asked about ten thousand questions, which she was happy to answer. What a star.The happy hour during the evenings was quite divine, delicious warm apple cider by a beautiful city-view window on a comfortable couch. What more could a big city nomad ask for?Kiah was the darling who checked us out of our room at noon on Sunday, and she was just as joyful as could be. Each and every one of the staff at Hotel George deserves a round of applause, they're all so helpful and professional. Thank you to the moon and back to everyone who's a part of this team, and we will definitely, for sure, refer this location to all our friends and family. I'm going to write about my great time on my blog, social media, etc. You've made our first anniversary and first time in Washington D.C. very memorable and so very perfect.Lindsay Allison Ayoubi and Aboubakr Ayoubi"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 55,
        "expertise": 0.015596705415035002,
        "user_cities_visited": 262,
        "review_days": 0.25958378970427104,
        "helpful_class": 0,
        "review_text": "Excellent location in Fisherman's Wharf area.  Very close to Pier 39.  Quirky, funky, hip and kind of retro styling but not at the cost of functionality as is usually the case with places like this.  Very clean and well functioning room and bathroom.  Cool lounge and outdoor fire pits to relax.  No restaurant but IHOP is next door for a good, quick and inexpensive breakfast option.  Eat lunch and dinner somewhere on Fisherman's Wharf."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.6730558598028471,
        "helpful_class": 0,
        "review_text": "Our fabulous wedding venues was on 12th May 2018 at \"The Sukosol Bangkok Hotel\". Our family and guests absolutely appreciated the delicious food, wonderful setting and the great service that provided by your team. They did a very fantastic job and were well-performed on our most important day, especially Khun Tanunya (Assistant catering manager), Khun Vichai, Khun Pramote, Khun Siwakorn and also their staffs. They provided the valuable suggestion, shared the helpful information to us, responded quickly our requests and took care our family, friends and guests very well in a professional manner. Keep up the good work!I am so glad for you that you have nice, friendly and professional staffs like them in your team.Thank you again for the outstanding efforts from your team on our special day. :)Special thank to Khun Tanunya: you are so pro-active, supportive and sincere. All of these characteristic are the most important thing in hotel&tourist field.Best regards,Sittisak & Nawaporn"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 31,
        "expertise": 0.003310162197947,
        "user_cities_visited": 29,
        "review_days": 0.32475355969331804,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights. Although the rooms are a little tight space wise, they were very and comfortable. However, the beds are only doubles, so a little tight if you're sharing!The location is also very good.I was disappointed that we were charged extra for parking, when they have their own car park.The check in/out process was very smooth and the staff were very helpful."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 99,
        "expertise": 0.003274418662476,
        "user_cities_visited": 168,
        "review_days": 0.45125958378970404,
        "helpful_class": 1,
        "review_text": "Perfect location near to train stations and tons and tons of shopping. The hotel is also next to a mall and also an outdoor food court with unique offerings. The high floor lobby adds to the uniqueness of the hotel and the rooms are modern with high ceilings which adds to the experience. Would stay again"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.19934282584884902,
        "helpful_class": 0,
        "review_text": "We arrived at this hotel with very little expectation. Fortunately we were pleasantly surprised! The rooms were modest, but very comfortable. Buffet breakfast was included each day and was one of the most extensive I have experience!Each night there was a happy 2 hours were the drinks were incredibly priced (tip for the bar staff only!) along with a live band playing. This would rate as one of the best family friendly value for money hotels we have stayed at."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 292,
        "expertise": 0.006576605272526,
        "user_cities_visited": 113,
        "review_days": 0.6319824753559691,
        "helpful_class": 1,
        "review_text": "Stayed there for 3 nights with my brother in the room number 2512 in the floor 25 where the view was great.The reception area is always very crowded and you wait too long for your turn to come.The location is very good and close to Dubai Mall and many other restaurants and cafes.The rooms are very comfy and nice however the bathroom is outdated and needs to be renewed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8023001095290251,
        "helpful_class": 0,
        "review_text": "We have been visiting Jumeriah Beach Hotel for some 18 years and the refurbishment at the Hotel is excellent. We attended the Gala Dinner on New Years Eve in the Marquee which although very enjoyable not good valve for money as we paid some \u00a3800 per head for the privilege. The main asset of the hotel is the wonderful staff that work there. Never experienced this level of client satisfaction any where else. In summary - a wonderful hotel but a bit expensive."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 103,
        "expertise": 0.002730883813306,
        "user_cities_visited": 100,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "On the Las Vegas Strip every hotel is a Casino-Hotel, which means that you have to walk through all the gaming to get to the lifts to your room. Not this hotel.This hotel is a traditional hotel that you'd expect anywhere around the world. It has a nice foyer, check-in desk, restaurant, bar and a Starbucks. The rooms are a generous size, clean and modern. This is what made this hotel relaxing.After 4 days walking the very busy strip and seeing flashing lights, etc, it was so restful to go back to my quiet hotel.Yes it is true what other reviewers say, there are the odd homeless you need to walk past. Honestly, they are everywhere. The difference is that on the strip the homeless blend into the crowds. The short walk from The Westin to the strip every day we saw no more than 2 homeless sleeping on the side of the road and there were zero crowds - so it's very sad to see but a reality of our world today. Don't be scared, have compassion they are harmless - just walk with someone.Distance from Strip:* It is a very very easy walk to centre of the strip - about 10 mins from Bellagio fountains.* Directly across the road is the Bally Hotel side entrance. You walk into that side entrance and it starts with a food court/shopping mall and then leads into the Bally casino. If you continue walking through the casino, it leads into the Paris Hotel restaurant strip (worth visiting) and then the Paris casino and comes out the other side to Planet Hollywood.I would recommend this hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.573932092004381,
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        "review_text": "We stayed at the MADE for 4 nights. We were a group of 4 and cam for a business trip. This brand new, stylish hotel had everything to offer what we needed.Perfect coffee in the morning, delicious and not super expensive breakfast, an amazing roof-top bar with great guest DJs, yummy cocktails and so on and on and on\u2026There is so much positive to write about the MADE, but you just have to go and check out on your own. It\u2019s definately not the last time we stayed here as also the location is perfect and walking distance to the subway/metro/tube and also a nice walk to Times Square.The rooms are small, but still ok or Manhattan, I believe. The beds were really comfortable, the shower is great and the slippers are super-fluffy.What we all liked best at the MADE was the very friendly and professional staff. EJ, Jason, Eddie, Jenny, Natasha and everybody else where so nice that we felt like staying longer.It\u2019s a tiny, but mighty place to check out and worth to stay.So, thank you for this great experience in NYC and see you very soon again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.59090909090909,
        "helpful_class": 0,
        "review_text": "My partner and I have been staying here for an extended period of time (due to a botched relocation) and our experience could not be better. The entire staff has been unbelievably warm and accommodating. I\u2019ve traveled a lot and stayed in many hotels and this has been truly above and beyond. The rooms are comfortable and well appointed, the restaurant is great, the location is very convenient, but, as with most things, it\u2019s about the people- and that\u2019s what makes them really stand out. Couldn\u2019t recommend it more."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 5,
        "review_days": 0.079408543263964,
        "helpful_class": 1,
        "review_text": "Lovely hotel with very friendly staff. The hotel was very clean and so pretty. Just blocks from Union Square. You can't go wrong with a Kimpton hotel. Sign up for the rewards program for free wi-fi and $10 off mini bar"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 5,
        "review_days": 0.20153340635268302,
        "helpful_class": 0,
        "review_text": "Had a suite, moved the couch slightly and had to call house keeping to vacuum under the couch.  Found a pacifier, nuts, and other debris.  Witness a fight on the floor at 2:30 AM. Went to High Tea and was given no explanation of the teas, food, or process.  Witnessed a second fight between two women at High Tea. Visited the bar, sat at a table for 15 minutes and no service.  Finally left.  Talked to the General Manager on 12/28. Promised an e-mail with an offer to correct dissatisfied stay.  As of 1/4 still no e-mail. The Drake of the past is not the Drake of the present.  So sad! What is Hilton doing with the grand hotels they now own?"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 6,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 9,
        "review_days": 0.30394304490690005,
        "helpful_class": 0,
        "review_text": "We were really happy with our stay at the Sheraton....it was noted as a 3 star in the ratings but we thoroughly enjoyed it. The location was perfect...yep bathrooms were a bit dated and rooms were quite small but how much time do you spend in your room anyway? I loved going to sleep to the hum of Waikiki and music and happiness coming from the restaurant downstairs. The Splash bar was perfect for a cool afternoon beverage whilst the kids still swam and we frequently ate their - hot wings and a cold beer!! Staff were lovely - couldn't have enjoyed it more...."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 10,
        "expertise": 0.001756932243526,
        "user_cities_visited": 15,
        "review_days": 0.13417305585980202,
        "helpful_class": 0,
        "review_text": "The short version: I love this hotel. Room was huge and it came complete with gold fish and yoga mat!! Never seen that before, but that is such a brilliant idea, as you can do a few stretches after walking around in Washington seeing all the sights. The free wine for an hour every afternoon is great, too. I would not hesitate staying here again, it is in a good location, too."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 17,
        "expertise": 0.000921328478428,
        "user_cities_visited": 21,
        "review_days": 0.458378970427163,
        "helpful_class": 0,
        "review_text": "This hotel has a great location, very nice beds and a bathub!The service staff is always smiley and eager to help. They even held some delivery packages I ordered in advance.They could improve their restaurant though..."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.28203723986856505,
        "helpful_class": 0,
        "review_text": "We had a great 2-night stay.  The suite was spacious and well appointed.  The staff was extremely friendly and helpful.  The evening complementary receptions were spectacular, but the complementary breakfast was even better.  The pool was the perfect temperature and had lots of room, and the hot tub was amazing.  Finally, the location was perfect!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 30,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 102,
        "review_days": 0.14457831325301201,
        "helpful_class": 0,
        "review_text": "It's taken me almost a year to review this hotel but I have to tell you the service I received from this place is one of the best. It was my sisters birthday and the hotel welcomed us to our room with a pressie for her as well as balloons and a card. I have never been more welcomed in my life. The room is funky, a good size, huge comfortable beds and the entire hotel is just cool. It's in a great location and I really think if you're staying in Seattle this is the place to stay. We got an amazing deal too. I would recommend this place to anyone and everyone."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.034501642935377004,
        "helpful_class": 2,
        "review_text": "Just got back from our 5 night stay here and I cannot fault this hotel at all.  Hotel, staff and breakfast were all amazing.  Prime location to all sights highly recommend this hotel to everyone.  Would like to thank staff member Kim who went out her way to make our stay extra special for my Husbands birthday.Before we went read a few reviews on people complaining about street noise, our room was right on the main street with fantastic views, yes there was noise (it is a city after all!!) but the hotel provide ear plugs in your room so no complaints whatsoever from me.  Our bed was so comfy missing the matress already!!loved every bit of San Fran and loved every bit of this Hotel."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 16,
        "expertise": 0.008520602694717001,
        "user_cities_visited": 8,
        "review_days": 0.181270536692223,
        "helpful_class": 1,
        "review_text": "He add s up 40.00 to park to start, other hotels offer free parking and are nicer.  We received a room asked for a quiet room and received a room 2 doors from the loudest ice machine I have ever heard.  Asked to move and the guy on the phone told me I was far from the ice machine...I told him to hold on and sitting on the bed I could hear it making ice not even dumping it yet...he was hesitate  but switched rooms, we of course had to go back down stairs and wait in line again.  This would be again fine but we had our 8 year old and there was a dominatrix convention, try explaining that to an 8 year old boy.  Finally at the front of the line the guy helping us doesn't  know what we are talking about but finally gives us a room on a floor with no ice machine.  Awesome, we get there and the room is on the pool floor with a sliding glass door even better fresh salty air i was beginning to think it was looking up...I was wrong.  No only did the door not open but the windows wouldn't open either, no air just horrible vented air from the wall...also windows haven't been cleaned in years.The beds were horrible and the service was very undesirable, I usually do not complain but my husband and I both felt we had not been in a worse hotel, and that says alot we have traveled across the world  and to poorer countries that had nicer rooms and better customer service.  Here's a hint don't argue with a guest about noise when you are not even on the same floor.  My husband was there on work and he talked to other workers who all stayed in the same area and they had better things to say, so save your money and go elsewhere."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.56736035049288,
        "helpful_class": 0,
        "review_text": "I stayed here only 1 night 27-28 October 2017. This hotel was very very Awesome, it has great room, great staff, great location, and great pool as well. When i arrived, Indah had waiting for me in the airport to pick me up by shuttle, it makes me so warm that they have a warm welcome. When i arrived to the hotel, pucca was checked me in with her sweet smile. i feel the room was very comforable. in the morning i went to breakfast i met Ringga, he very helpful. and big thanks to pool attendant sorry i forget the name of him. 5 stars for Indah,Pucca,Ringga,and The guy at pool. you makes me feel home"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 102,
        "review_days": 0.42552026286966005,
        "helpful_class": 0,
        "review_text": "Really great hotel. Absolutely fantastic. In the centre of Chicago - not far away from shopping malls and great restaurants. Concierge was amazing. Was looking for various locations and needed other help other as well. So was great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.395947426067908,
        "helpful_class": 1,
        "review_text": "The hotel is incredibly well-located, with a great view of the Bay Bridge immediately upon leaving the hotel and a short walk to cable cars, streetcars, and the magnificent waterfront.  The staff was terrific -- special kudos to Kelly in reservations, Julia at the front desk, and the friendly doorman -- and the hotel and our room were beautifully appointed.  Also, somewhat unusual to SF hotels, rooms are available at the Vitale with two queen size -- rather than double size -- beds.  (Yea!)A cautionary note about the valet parking charge, which is rather exorbitant at $66/night ($58 + taxes).  That fee is in addition to the $35/night \"urban fee\" charge.Although many other hotels local to the Embarcadero area appear to charge competitive parking fees, it's a substantial additional cost just to have a vehicle in this non-driving city.  BART, streetcars, and cable cars will get you most anywhere you want to go in the city.  And where they don't, taxis, Uber, and Lyft can get you for a fraction of the Hotel Vitale's daily parking fee -- depending on the number of sites you visit -- and you will not need to worry about parking at your local destination.  (To save time and destination parking fees, you may end up having to pay both Hotel Vitale's parking charge and taxi/Uber/Lyft charges if you park your car at the Vitale.)  If you do your homework and don't mind the inconvenience, you can find parking lots where you can park for a given 24 hour period in downtown SF for half of Hotel Vitale's daily fee -- a real savings, especially if you will not be using your car to travel outside the city.The hotel is lovely and its staff are very friendly and courteous.  With the cautionary advisements noted above (over $100/night on parking and \"urban fees\" alone), the hotel itself makes for a lovely stay."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 9,
        "review_days": 0.9424972617743701,
        "helpful_class": 0,
        "review_text": "My first visit, and I was totally impressed. Everyone who works at this hotel is genuinely friendly and helpful. It is a warm and inviting place to stay. Great location. The rooms are large with full kitchens.  I had dinner at the restaurant and found the staff there to be incredibly accommodating and kind. I also ordered room service for breakfast and it was delicious !"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 22,
        "expertise": 0.0017969451931710001,
        "user_cities_visited": 27,
        "review_days": 0.47261774370208104,
        "helpful_class": 0,
        "review_text": "I was in a room on level 5 and had a view of both the park/zoo and beach, I was also overlooking the pool. The room was very modern and quite nicely furnished and the bed was really comfortable. The bathroom was quite small - it was just me staying there, so not so bad for one person. The air conditioner was quite noisy and I always turned it off to sleep.The room was not very soundproof and I quite often heard other people out in the hall or closing their doors (which close with a thud). I did find that everytime I called the front desk they were engaged, so it always took awhile to talk to someone.The staff were all quite nice and even helped me when I needed to cut my stay short by one night. It is close to everything and made and good base."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 21,
        "review_days": 0.6670317634173051,
        "helpful_class": 1,
        "review_text": "I like this hotel and have stayed at least 4-5 times. They\u2019ve renovated their rooms. The beds are so comfortable. The amenities include a mini fridge, safe and a large flat screen tv. You can purchase in-room wifi, but there is fast free wifi access on the casino floor. The staff here are so nice! There is a decent breakfast buffet for $6. It\u2019s a smaller venue that accommodates to an older crowd, most from Hawaii."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 11,
        "review_days": 0.8099671412924421,
        "helpful_class": 1,
        "review_text": "Excellent location, clean rooms, close to the beach, close to ABC store with a deli. Staff were super friendly. Quick and easy transport to and from the airport, close walk to the main strip of Waikiki.loveeee this hotel. Will happily come back"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.43373493975903604,
        "helpful_class": 1,
        "review_text": "I had high hopes for this hotel, and these hopes were definitely met. The staff were very kind and polite, and the maids greeted us every morning. We did experience a room mix up, but the staff sorted this out efficiently and our stay was amazing.The location of the hotel is very good, we could see the Capitol Building from the window, and it was only a short walk away. There was also a free shuttle service in the morning, so we were able to get into the main part of Washington very quickly if we didn't feel like walking. The driver was very polite and helpful in telling us about Washington, and they run every 30 minutes, so if we did happen to miss it, we wouldn't have to wait that long for the next one.The room itself was one of the best I have ever stayed in- the beds were so comfortable, the bathroom was suitable and clean, there was enough space to fit everything in, and the room was cleaned every day to perfection.I would recommend this hotel to anyone looking for a break away in Washington. I stayed there with family but there were business people there and groups of friends who seemed to find it suitable too.I will definitely stay there if I am ever to return to Washington DC."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 31,
        "expertise": 0.0032341510659940004,
        "user_cities_visited": 14,
        "review_days": 0.955640744797371,
        "helpful_class": 1,
        "review_text": "My family and I were so looking forward to our 6 night stay in a family loft suite in the Mailani tower. To be fair, I had very high expectations for the RHH. I have stayed in 5star hotels so I have an idea of the level of quality and service that should be delivered. We had also just spent a week at Turtle Bay Resort where the service and quality was fantastic. Firstly the bellman/valet/housekeeping are great. They are the saving grace of this hotel. Unfortunately this is where the friendly service ends. The rude, disinterested tall young Asian man at reception needs retraining or put into a role where he is not interacting with customers. He is not suited to the hospitality industry at all and doesn\u2019t represent the RH in a good light. I can\u2019t believe management has not been informed or acted on this issue as it is commonly mentioned in RH hotel reviews. Secondly there is minimal staff presence and the ones who are visible are not friendly and don\u2019t attempt to provide a positive customer experience.Accomodations: Our suite was nice, however the double beds are too small for 2 people to sleep in. The Mailani lounge is a nice idea, but the food offerings, particularly breakfast, are poor and I question the food safety standards as meats and cooked foods were often sitting for long periods at room temperature. The pool area whilst pretty, is a fail. The fact that people hold chairs and then don\u2019t use them for hours while people can\u2019t get a chair when they are in the pool area is insane. As a consequence the pool is not a place that I wanted to be.The location is unbeatable! Having stayed at the Sheraton next door a number of times, we knew we\u2019d love this spot too. The proximity to shopping and restaurants is second to none.Overall: Unfortunately my family and I won\u2019t return again, and I say this with genuine sadness. I was hoping to have found our new home in Waikiki but with so many options, we wont settle for less than the best again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "The staff is great. The location is convenient. The room was clean and comfortable. The overall vibe of the hotel is hip but not too young. Everyone went out of their way to make sure I was comfortable."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.8800657174151151,
        "helpful_class": 2,
        "review_text": "I stayed at the harbor court hotel for two evenings and the staff is very friendly Oliver especially was helpful to me as I was coming in late and did not have a room but he worked very hard and was patient with me and took good care of me the place is clean and it\u2019s very centrally located to everything thanks again"
    },
    {
        "user_review_posted": 169,
        "user_total_helpful_votes": 66,
        "expertise": 0.001785659489425,
        "user_cities_visited": 77,
        "review_days": 0.09748083242059101,
        "helpful_class": 0,
        "review_text": "Excellent location for proximity to and great view of Lake Union,  and less than 15 minutes walk to the Space needle and nearby museums,  a bit longer to downtown.  Clean,  we'll organized,  and and most friendly and helpful staff.  Rooms are very conventional  but convenient and have all basic amenities. The small supermarket next to the reception comes in very handy and very affordable prices.  Breakfast is solid but que at time is long.  Gym is small but good.  Complimentary basic wifi package is fine."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "Expensive. Very adult. I saw families checking in here and this is more of a young adult place with the clubs and all. It is a stunning hotel. Take the kids to Circus Circus instead. I would end each evening at \"Milk\" with is a dessert place.The \"Compost\" cookie is the bomb. Our room overlooked Bellagio fountains."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "Our rooms was clean, the employees were friendly and the location was perfect. A little far down the main strip which was nice. Our room had a great view of both the ocean and diamond. A quick walk to almost anything you may need. The hotel shuttle drives were also friendly and very helpful."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.9852135815991231,
        "helpful_class": 0,
        "review_text": "As a very frequent traveler, I only write reviews when an experience is truly outstanding or truly poor. Unfortunately for Nobu it is the latter.I booked here thinking as part of Caesar's that my experience would equal my stays at the mainstay property. I was even contacted weeks in advance as a \"VIP Guest\" to ensure my needs were met. I had one simple request and that was to be sure there was a coffee maker in my room. Confirmed!!And then I arrived. 3 1/2 hours later than planned, or 2AM EST.No coffee maker. Took a half hour of wrestling on the phone before they agreed to bring me an espresso maker. They were \"generous\" to give me 2 days worth of pods but if I wanted a 3rd day it would cost me $15.At check in, I asked for late check out. No problem.When I confirmed that late check out ( 2PM) on the day of departure. Problem.  My request was declined because the property was full and I had to have a conversation with a manager ( really ?? ) who was polite and apologetic and then did me a favor of a noon checkout and access to the business center, which is nothing more than a table with internet access.I reported that my room needed cleaning ( dusting, literally crap stuck on the bathroom floor) and when I checked out nothing had been addressed. Curtains broken and couldn't close to block light so I had to use a hanger to pinch them closed. Clearly noticed by housekeeping and no action taken.Ordered room service once. Real simple. Two eggs over hard and turkey sausage. 40 minutes later I get 2 eggs over easy, though the sausages were delicious.  Why not call room service for a replacement??? No time to wait another 45 minutes for breakfast is why. Cost was >$30.Also note that in the quoted rate is a $51 resort fee. No idea what that got me as a business traveler other than access to a gym that would only be rated as adequate aside from cardio equipment.So...to Nobu management- not all of your guests are in LV to party. Some of us come to work. Some of your guests are paying a lot more than $149. night and probably should be treated accordingly.And I am back in LV next week and I am not staying at Nobu."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.35487404162102903,
        "helpful_class": 1,
        "review_text": "Great location friendly and very helpful staff Highly recommend Hotel right on beach with  swimming pool and jacuzzi and entertainment every night also free internationa phone call for one hour each day and a good choice of meals"
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 42,
        "expertise": 0.0019917848826820003,
        "user_cities_visited": 117,
        "review_days": 0.17305585980284702,
        "helpful_class": 0,
        "review_text": "I must first say \"Top Notch\" place to stay!!!! We booked a quick weekend getaway in Chicago and ended up choosing the hotel Lincoln and boy were we happy we did. From the minute we walked in to our last day we were very pleased with each and every aspect from this great place. The check in was simple and since our room wasn't ready they gladly held our bags for us allowing us to explore the city. Shortly after they called us and notified us that our room was ready. One thing that I was taken back with was that approx fifteen minutes after we settled into our room the front desk called and asked if we were pleased with our accommodations... Wow that was a first for us and it made us so happy that they would go that extra mile to ensure we were pleased!!! Another plus is that Lincoln park is simply across the street which allows for quick and easy access to the great Chicago transit system , and on Saturdays there is a great fresh farmers market located in the same location. You would think staying so close to the park noise would be an issue but not at all... Our room located on the eight floor provided a great view of the park and the lake with no noise issues whatsoever. If you do decided to stay make sure and check out two things... The roof top bar is great for drinks to start out the night and the coffee shop in the lobby make a perfect first stop for some Colombe coffee in the morning before heading out...make sure to try one of there chocolate chip cookies they are one of the best in all of the city!!!! Lastly I am glad we stayed at the Hotel Lincoln and I am sure we will return again in the near future!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "My husband, daughter and I had a great stay--the highlights were the food and the staff. Their breakfast buffet is amazing and everyone there was very friendly and helpful. Felipe in the Executive Lounge particularly went above and beyond and helped make our stay delightful."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 7,
        "expertise": 0.001367240907847,
        "user_cities_visited": 12,
        "review_days": 0.16210295728368002,
        "helpful_class": 0,
        "review_text": "We were able to walk from our motel down to the strip. It was a really nice motel. We also had breakfast next door, which allowed us to choose what we wanted for breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7897042716319821,
        "helpful_class": 0,
        "review_text": "This hotel was amazing.  Great location with easy access to the beach.  A little further away from all the noise of of central Waikiki, but is a quick 5min walk there. The beach across the street has a rock wall that blocks the waves sonyhe water there is nice and calm, especially great for little children.  Close to many great resturants.  Rooms are huge, clean with great amenities.  Our 2bdrm/2bath unit was ocean front, with awesome views of Wakiki beach. Definately recommemd this place to all travelers."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8674698795180721,
        "helpful_class": 0,
        "review_text": "Excellent value for money!Very close to the beach (3 min walk), also close to marina, Marina Mall, bus or metro, stores or services.I recommend the Breakfast buffet, ideal to start your day with the kids at the pool or the beach.Would repeat this hotel choice!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.565169769989047,
        "helpful_class": 0,
        "review_text": "Really enjoyed my stay at the H hotel. Super friendly staff, clean rooms, lovely bed, Amazing breakfast buffet and overall a lovely experience. Look forward to my next stay here when i head to Dubai. Beautiful place."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 14,
        "expertise": 0.001196750948488,
        "user_cities_visited": 540,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "I stayed here with my daughter and friend the night before an early morning flight. You can't beat the convenience; we walked straight from the room into the terminal. The only downside is being limited to hotel restaurants, especially when arriving after 10pm. The room was surprisingly quiet despite our window facing the transit hub and passenger drop off."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 8,
        "review_days": 0.9616648411829131,
        "helpful_class": 0,
        "review_text": "The architecture and landscaping of this 1930s era motor court is sweet and welcoming on an otherwise unwelcoming Lombard Ave thoroughfare. The queen bed furnished room is very small, but provides all the necessary amenities. A big plus is onsite parking in quaint little garages under the rooms. Unfortunately, the cleaning staff, while sweet and hard working, are understaffed, leading to several delays during our stay. The surrounding neighborhood of Chestnut Street to the bay and the nearby Presidio provide many hours of walking exploration and meals."
    },
    {
        "user_review_posted": 153,
        "user_total_helpful_votes": 98,
        "expertise": 0.0029993386887280002,
        "user_cities_visited": 151,
        "review_days": 0.784227820372398,
        "helpful_class": 0,
        "review_text": "The rooms are nice and big and the public areas, particularly the courtyard, are a peaceful break from the hustle and bustle of Washington DC.   The hotel's location, on a relatively quiet street, is close to the restaurants and offices in the West End and a little bit of a walk to the closest metro station, but it's a nice walk.  It's also within walking distance of Georgetown.  The fitness club is nicer and much bigger than most fitness centers in hotels.One warning.  I waited in vain in the lounge for close to half an hour waiting to be served.  I finally went up to the bar and asked for tea and a menu.  The tea, when it came, was good but the chicken croquettes were pretty awful (nearly burnt on the outside, barely lukewarm on the inside and I tasted no chicken, just lots of pasty white...paste).  So beware."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 16,
        "expertise": 0.00377358490566,
        "user_cities_visited": 14,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "From start to finish this hotel was fabulous! We tried checking in early and room wasnt ready which was no problem for us, valet parked the car as we set off for the day to DC. The bellhop also kept our bags while we went out for the day. The white house is a short walk from the hotel and we continued walking to other other sites which we easily walked to the Lincoln, Jefferson, Roosevelt, Washington Monument and a few others easily from our hotel roughly 11 miles round trip walking for the day. ON they way back we stopped for food at Hanks Oyster Bar. Google maps comes in handy when searching to see what is close by. Be prepared to pay a nice penny for any food it is a big city of course. Arriving back at the hotel check in was a breeze and they were giving complementary root beer floats which was a refreshing treat after walking in the heat. We requested a high floor due to some reviews of noise and we got the 10th floor and it was fabulous. The lobby seemed it could be noisy at times so i would def recommend asking for a higher floor as im not sure how much of that noise you can here on the lower floors. We had a king room it wasnt huge but wasnt a closet either perfect for 2 people who were only staying one night. The decor is beautiful in the bedrooms, bathroom, hallways and lobbys to each floor. The bed was comfy and plenty of pillows. Vallet parking is added to your room stay and will be charged to your card on the day you are checking out so no need to worry on how that will be paid. The bar in the hotel is quiet price but we splurged the night we stayed and tried the mussels and they were delicious a must if you love seafood!!! Def worth the money. Breakfast is really pricey but at the commendation of the hostess at the bar we found quite the gem around the corner. If you walk straight down the lobby hall out the back door and take a right there is a little shop called Sunshine Cafe and delicious breakfast ( they serve lunch to) and quite affordable at $4-$6 a plate of breakfast and its a lot of food as well as croissants, wraps, etc. Fantastic breakfast on our way out of DC that was affordable yet a loud us to enjoy breakfast in DC one last time before we heading home. To enter the hotel just use your room key to enter back thru the back door. The lobby serves complementary coffee in the mornings which was nice for the ride home the day we left. Overall this hotel is beautiful inside and out, the bell hops, valet are very helpful and nice. We had no complaints and would recommend this hotel to anyone and would stay here again!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.751369112814895,
        "helpful_class": 0,
        "review_text": "Great location; Metro within 3 minute walk from hotel and nearby restaurants.Hotel is contemporary in style but my room was a little worn in places.  I did not think it was great value for money which did not include breakfast.  The towels looked tatty for a hotel that is rated at 4*+.Staff appeared to be courteous and friendly.Subject to cost, I would consider returning to the hotel if I ever was in Washington DC but would most probably consider other options."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 7,
        "expertise": 0.005553716576556,
        "user_cities_visited": 6,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "What a fabulous experience ... Daniel is amazing and so very helpful.....Can not recommend Daniel more highly along with the experience in the lounge....Amazing rooms with balconies .. Overlook the city .:Can't wait until next time...So very special..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "i really enjoyed staying at Dream hotel. everything was perfect from the welcome till the day we checked out. Hotel staff are so polite and very friendly. i will definitely stay at Dream hotel the next time i visit Bangkok. i am from kenya and would advice anyone whose looking to stay in bangkok to book at dream."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 55,
        "expertise": 0.0027920498539210003,
        "user_cities_visited": 81,
        "review_days": 0.484118291347207,
        "helpful_class": 1,
        "review_text": "Located ten minutes walk from Chicago & State Red Line, this hotel was easy to locate from the nearest metro station.Classy looking hotel, good helpful reception and staff.  Located just off the Magnificent Mile, this is well located, just under ten minutes walk from North Avenue Beach (Lake Michigan) and twenty five minutes walk to Millenium Park.Bathroom was fine and bed so comfortable.  Room very good with free in-room safe.  Free Wi-Fi freely available throughout the hotel.  There are plenty of places to eat in the locality and there is a large 24 hour Walgreens Convenience & Pharmacy nearby.  Bloomingdales and Macy's are within a short work with many prestige retailers.Only down side was the fridge noise going on and off in the room.Would happily stay here again."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 15,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 76,
        "review_days": 0.287513691128148,
        "helpful_class": 2,
        "review_text": "We celebrated our anniversary at the Loews Regency because we honeymooned in San Francisco 30 years ago. Even before we arrived, the Loews Regency showed what kind of stay it was going to be. I emailed the hotel and received a timely and friendly response.Then, when we arrived, Bree checked us in. Our flight had been delayed and we were a bit frayed. She offered us a complimentary bottle of water, took care of holding our bags, recommended a restaurant, provided a map and even drew on the map her directions. She was so nice and went above and beyond to make us feel welcome. (We even went back to ask her name because I wanted to acknowledge her in this review.)After we checked in, a bottle of champagne and a tray of chocolate covered strawberries arrived, compliments of the management. With it was a lovely note congratulating us on our special occasion. While the complimentary wine and strawberries were fabulous, the note really touched me. Such a lovely and personal touch.We don't routinely stay at properties of this level, so we mistakenly left the \"do not disturb\" sign on the door and missed the turndown service. We only knew this because they left a note! We stepped out to run a couple of quick errands, and when we returned, they had come in and done the turndown! They even folded a pair of yoga pants I had left on the sofa!I could go on and on, but I know most people don't read long reviews.The view was amazing. Every employee -- and I mean every employee -- always had a friendly hello. The room was luxurious and the bed was terrific. I loved the amenities.The only thing I would warn people about is the neighborhood. It's close to everything and convenient to all forms of public transit, but it is a business district. Everything shuts down at 5:00 PM, so if you want nearby bars, restaurants, etc. you won't find them on your doorstep.We loved, loved, loved this hotel and would stay here again anytime."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.558598028477546,
        "helpful_class": 1,
        "review_text": "Very clean with extremely helpful, courteous, well groomed  Front Deskstaff and Housekeeping.Rooms accommodating and comfy.  Bed had no quilt on it but the small pillows were very supportive and comfortable.  I took the option to get in car and drive to  take out food at plaza Mall next door.  Very convenient and off the Strip just enough to have a neighborhood feel.  I would suggest working with restaurants for better room service delivery options.  $20.00 min for a meal for a single person is too high especially when theres no refrig or Microwave in room to be able to keep/reheat if neccessary.  All in all I would come back again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7245345016429351,
        "helpful_class": 1,
        "review_text": "We started out unable to find someone to help us with our bags on check in. It appeared nobody was interested, as we were in the unloading area. I had to walk up and ask one of the bell hops standing around to please help us.The next issue was that we were on a \u201csupposed\u201d group discount for a wedding. However, when we checked either advanced purchase or AAA, they were both cheaper. The hotel told the groom they would fix this, but they never did. We unfortunately got busy and forgot to change to the cheaper rate. It\u2019s not every day that a hotel marks rooms up and gouges groups..Because of the above deal, apparently the larger room/suite we paid to upgrade into was not eligible for points, despite it not actually being a discount at all. I wrote the \u201cStarwood Preferred Guest\u201d program and got the most generic and unthoughtful response possible, basically pointing me to their fine print section 2.1 that says discount rooms are not available for points.After being a \u201cGold\u201d status with Marriott/SPG, it makes me realize that perhaps their corporate culture is such that they just don\u2019t care. That\u2019s what this whole experience felt like.To be fair, only some of this experience was related to this specific hotel itself, whereas some was the parent company.The room was fine enough, though considering we paid top dollar for the upgraded room with a view, (again, under the auspices of it being a discount) it should have been.I can\u2019t recommend this hotel based on the overall experience I described, as well as the lack of anyone wishing to correct the experiences based on the feedback I presented."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 7,
        "review_days": 0.09529025191675701,
        "helpful_class": 1,
        "review_text": "I stayed at the hotel for three nights during a business trip. The room was clean and comfortable. The bathroom had a separate shower and bathtub. The fitness center was well equipped and pool was wonderful with an abundance of natural light. The staff was amazing. Every staff member was friendly and eager to help in any way. The concierge, Desiree, was wonderful and very helpful in scheduling my car rental for an early return. I highly recommend the Hotel Nikko."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.679079956188389,
        "helpful_class": 1,
        "review_text": "Room service is terrible. There is a different company that delivers while the actual provider is separate. So, there is little contact between the two, resulting in incomplete orders. And Marriott does not take responsibility, so you are basically in no man's land.Customer service is also questionable. Otherwise, the hotel has a nice ambience and a pretty good location in San Francisco downtown."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 39,
        "expertise": 0.004507741204522,
        "user_cities_visited": 17,
        "review_days": 0.207009857612267,
        "helpful_class": 0,
        "review_text": "This was my third time staying at this hotel within a year.  Both of my previous visits were wonderful, which is why I continue to return to this hotel when I am in San Francisco.  However, this experience was far less than satisfactory and not as positive as my previous experiences.  The level of service from the front desk was not acceptable from the moment I arrived to check in.  After sharing my frustrations with the front desk manager, Jeff, he worked hard to take care of me and ensure my experience was excellent.  Unfortunately things went from bad to worse.  I had to move rooms three times in order to get a satisfactory room that was fully functional.  The first room didn't have a working TV and wasn't up to par, the second room was freezing cold with a non-working thermostat that did not even turn on the heat, and the third room was fine.  It was just extremely inconvenient and wasted a lot of my time.  I will give the hotel kudos for compensating me for my troubles and I appreciated that.  I really do love this hotel and was just very disappointed at the treatment by one of the front desk staff upon checking in and the inconvenience of switching rooms.  This hotel is undergoing renovations in the lobby area with the restaurant, so I am positive it's going to be an even better hotel.  Hopefully this was just an overall fluke and that the next time I am in San Francisco I will experience the same great service I know this hotel is capable of providing based on previous experiences."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 13,
        "expertise": 0.005149141196807001,
        "user_cities_visited": 13,
        "review_days": 0.9989047097480831,
        "helpful_class": 0,
        "review_text": "This smaller hotel was closer to Diamond Head, about a 20 minute walk into downtown Waikiki. It is situated across from a large park that made the walk very pleasant. It is away from the high volume area but close enough to access all the amenities. It doesn\u2019t have a pool but is on a great stretch of beach. Our queen room was small but large enough to unpack and get comfortable. Best part was our ocean and downtown facing view! Nice bar, restaurant with a terrace and on site is a little convenience store with everything you made need. Staff are friendly and helpful. We thoroughly enjoyed our stay and highly recommend this hotel."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 94,
        "expertise": 0.005075582036853,
        "user_cities_visited": 88,
        "review_days": 0.30339539978094104,
        "helpful_class": 2,
        "review_text": "This is an absolutely gorgeous hotel. Really loved the look and decor. Everything looked amazing. We were here for 3 nights. Mehmedt checked us in and out and was very nice and helpful both days. Sultan at the front desk helped us on two different occasions and was very nice. Kinichi (spelling?) also at the front desk went way beyond the call of duty and it was really appreciated. David at the front door was friendly and helpful. Service at this hotel was outstanding. Second to none. Everyone was friendly and willing to help with anything. Room looked fabulous. Nice balcony with a view. So why only four stars? I really struggled with this, but it has to do with the mirrors in the bathroom. You see, there's no mirror behind the sink because that area is open to the rest of the room. Instead there are two long skinny mirrors in the corners of the wall where the sinks are. I will try to post a picture so you can understand. Bottom line, it makes it impossible to get a descent shave when you don't have a sink in front of you and when you can't even get close to the mirror because it's positioned so the you can't stand in front of it. This coupled with bad lighting where the mirrors are makes its impossible to shave. You just can't see what you are doing. This is a major design flaw. I can't in good conscience give 5 stars with this big of a problem. Not sure if all rooms have this problem. Other than that, this hotel is absolutely fabulous. But this one flaw will make me look elsewhere when in Dubai."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 3,
        "review_days": 0.49780941949616603,
        "helpful_class": 0,
        "review_text": "First time in San Francisco, stayed here for two nights, the service was great and staff was helpful. The hotel location was close to Union Square for some easy shopping. The only thing I didn't feel good was, the whole neighborhood had too many homeless people, ever street and corner had a few."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 89,
        "expertise": 0.003213403610623,
        "user_cities_visited": 55,
        "review_days": 0.6166484118291341,
        "helpful_class": 0,
        "review_text": "The good - location, room very specious, good breakfast, comfortable bed, nice gym.The bad - shower curtain (disgusting), dated room, and the worst - daily WiFi per device, $15 min! That\u2019s nuts. Belongs 10 yrs ago at best. Plus, the WiFi is slow. WiFi cost me more than a $100 (laptop, mobile\u2019s) and I only stayed 2 nights.."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 3,
        "review_days": 0.706462212486308,
        "helpful_class": 2,
        "review_text": "Got back from honalulu on the 10th of July  one of the place's in our bucket list had a wonderful time beautiful island with plenty of things to do not the cheapest of holidays but well worth it we flew from Heathrow to San Francisco then onto honalulu where a mini bus picked us up and took us to our hotel about 25 minutes from aport we got up the next morning with probably one of the best beach locations we could have asked for we ventured out for a look around there was so much to take in we left it a couple of days then it was trip time first we did an island tour in a mini bus an all day event with dinner included a very cultural trip. A couple of days later we did a circle island tour in a helicopter a well worth trip lasting an hour then a couple of days later a must do is a luau food excellent entertainment first class and a few days later it was time to return home where all the flights ran smoothly. Definitely a trip of a lifetime with many fond memories on film and phone so glad we went would love to do it again but maybe go to another island so much to see and do"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "I visited with my 8 year old son and mom . The staff was very friendly and made sure that our stay was enjoyable. We stayed in a 1 bedroom villa which was newly renovated. I loved the modern feel of it I also love the daily shuttle to walmart and the mall .I stayed on the higher level with a spectacular view of the strip. Lots of daily activities for the kids and family. overall nice place and staff that caterers to your needs."
    },
    {
        "user_review_posted": 262,
        "user_total_helpful_votes": 87,
        "expertise": 0.0015017860557100002,
        "user_cities_visited": 71,
        "review_days": 0.6905805038335151,
        "helpful_class": 1,
        "review_text": "Returned back to Bangkok after my trip from Khao Yai.Checked in to this hotel it\u2019s very classy and cosy. Service staff is friendly too. Room rate is affordable as I paid SGD150 for 3 pax with breakfast. It\u2019s value for money!Welcome drinks are served, fruit punch, orange or guava juice with peanuts at level 8.Breakfast wise, the spread is fantastic, many beverages to choose from, juices, milk, coffee etc. Bread, fruits, staples, local Thai dishes, western like egg station etc.Location is near Ratchathewi bts station. It\u2019s just a station away to siam at 16 baht. There\u2019s 7-11 and massage parlours nearby.Room 907, spacious, clean and cold. There\u2019s a living room with kitchen and bottled water is chilled.Would definitely recommend all to stay at this hotel."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 107,
        "expertise": 0.00503297598876,
        "user_cities_visited": 153,
        "review_days": 0.23932092004381103,
        "helpful_class": 1,
        "review_text": "This hotel is one of 3 newer hotels within 2 blocks of each other.  The other 2 are a Courtyard which is adjacent to the Metro stop and a Hilton Garden Inn which is adjacent to the Metro rail.  This Hyatt is a short easy 2 block walk from the Metro.The staff were excellent, probably the most helpful and friendly I've encountered outside of the Ritz-Carlton chain.  The room was a \"Wow\" when I walked in.  My room faced NY Avenue and had a nice city-scape view of evening lights.  Not as much of a wow during the day but still nice.  The room was excellent, clean, neat.  They provide a mini-fridge and a coffee maker - no microwave.  Free and excellent wifiThe free breakfast offered several hot items, pancakes or French toast, several styles of hot breakfast sandwiches, several cold cereals, fruit, yogurts, breads, etc.  One of the nicest free breakfasts I've encountered.  There is a bar that serves a limited menu for lunch and dinner.The down side is that NY Avenue is very busy and there is construction underway across the street of the back side of the hotel.  So if you are a light sleeper, this may not be the best place for you even though noise insulation is very good.  I had no issues but I heard a few guests complain at the front desk.  I don't think the Courtyard would be any better.  The Garden Innis on a quieter street but is close to the Metro line noise.There are only 1 or 2 sit-down restaurants nearby.  There are several fast food and sandwich shops.  A full size grocery store and pharmacy are about 5 minute walk away (adjacent to the Garden Inn).  Like most of DC there are vagrants in the area, particularly at night.  I would not recommend women walking alone in the dark.Personally, I really enjoyed my stay and would stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.448521358159912,
        "helpful_class": 1,
        "review_text": "We met our son in Chicago and wanted to give him a treat.  We read the glowing reviews and after 4 nights can confirm that hotel is a wonderful place to stay.  The staff are warm and courteous, the room is inviting - a pleasure to return to after a day in the city.  We'll be back."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 7,
        "review_days": 0.39978094194961605,
        "helpful_class": 1,
        "review_text": "We booked a king and asked for a rollaway bed for our daughter but the rollaway wasn't given to us because there wasn't room for it :( . so if you don't get 2 doubles. Expect 3 or people to be sleeping in the same bed. The location was good because it was not a noisy neighborhood. There re restaurants you can walkParking is free which is a big plus. We took uber everyway and that worked out fine. The rooms are good and clean. We will stay there again. Good budget option."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "A must stay! Elegant and charm ing atmosphere with an updated nod to old Hollywood! Loved the decor, restaurant & a most friendly staff that work tirelessly to make your stay enjoyable! I will return to this hotel!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 19,
        "review_days": 0.415115005476451,
        "helpful_class": 0,
        "review_text": "In the heart of Bangkok shopping!!This is a business hotel as it is attached to the convention centre however that made the pool predominately empty which suited us and less young children. Central world, Siam Paragon, Siam Central, all great shopping malls all within 5 mins walkFantastic views from the rooms, pool and the outdoor Red Sky rooftop bar"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 15,
        "expertise": 0.000976580190737,
        "user_cities_visited": 82,
        "review_days": 0.529572836801752,
        "helpful_class": 0,
        "review_text": "This hotel is only 2 blocks from Market street so you are in central downtown but not smack in the middle of the busy area.Lobby was small as it appears intention is to allocate as much space for their restaurant.Rooms were good sized, beds were very very comfortable (so perfect for oversleeping!) and the bathrooms were very spacious!Gym had a lot of equipment, lap pool was 3 lanes and the jacuzzi had strong massage heads.Overall great! Highly recommended"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 95,
        "review_days": 0.6407447973713031,
        "helpful_class": 0,
        "review_text": "Great central location close to Union Square, breakfast cafes and transport options.  Air con wasn't working well, somebody came straight away to fix it, but no change so we just put up with it. Room was quite small but nice - unfortunately the overhead light was enormous and the cupboard was enormous, making the room appear even smaller! The bedside lamp was also ridiculously out of proportion, nothing would fit on the bedside table due to the size of the lamp. Didn't help in creating any illusion of space. But hey, if this is the worst I can say, it's not too bad! We'd stay again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.22562979189485202,
        "helpful_class": 1,
        "review_text": "This hotel is 1 minute from the strip. We enjoyed our stay there very much, and I would recommend staying at this hotel.Pros: nice rooms, comfy beds, good housekeeping, NO SMOKY lobby area, easy access to the strip without being in the chaos, fantastic 38th floor pool with bar, (really delicious coffee cake at marketplace!), lots of planned activities through guest services, very pleasant concierge staff, very close access to a Walgreens just down the street for those items that you invariably forgot - and anything else you could need.Cons: no pay per view, no room service (these would have been nice)...Overall, I would not hesitate to recommend staying there."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.7623220153340631,
        "helpful_class": 1,
        "review_text": "We have stayed here at least a dozen times over the years.  Excellent location, rooms with full kitchens.  Right across the street from Waikiki beach.  Excellent staff.  Recently fully and very nicely updated."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 27,
        "expertise": 0.0022729780425900003,
        "user_cities_visited": 23,
        "review_days": 0.775465498357064,
        "helpful_class": 2,
        "review_text": "What a nightmareWe booked the best hotel in Honolulu expecting impeccable service - unfortunately we are experiencing the opposite. FOR 41 DAYS STAFF HAS BEEN ON A GENERAL STRIKE - making life hell. Chanting yelling and screaming mob wake you up at 7 am, most services have been shut down and life is a misery here. Police don\u2019t stop the mob from creating a public nuisance on all customers - had we known we would have booked a different hotel. Beware ....Sorry for those employees who are still working - and working hard for all the deficiencies - management apparently doesn\u2019t give a s....t about customers.FJH"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.20865279299014203,
        "helpful_class": 0,
        "review_text": "Superb accommodation. The hotel interior as well as room is spacious, super clean and beautifully decorated with classy amenities. The bed is of great comfort. Great toiletries produced by European famous brand.Hotel staff always smile and greet you and are willing to assist you with any query you may have. The buffet breakfast is fantastic with wide varieties of high quality food and drinks."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.10186199342825801,
        "helpful_class": 0,
        "review_text": "When traveling around the world I always seem to compare all overnight stays to the comfort of my own home in San Francisco. I always draw to the same conclusion until yesterday when I met Sara Picardo at Park Central Hotel. Sara helped demonstrate that there is truly no place like home. She always does her very best to come close.Sara takes pride in providing all guests with the highest quality and very personal service on offer so she can duplicate what it's like to be at home, her home, my home, our home. Sara is sure that the rooms are to every guest's liking and preference, from the number of pillows and beds through to the warmth of the rooms, se even throws in high speed internet at zero cost. The Park Central Hotel also offers discounts for frequent guests!Thanks to Sara and the Team all round client service skills and diverse product knowledge, I have the Hotel rated 5-stars.So the next time you're on a business trip or looking for a hotel to stay in, let The Park Central Hotel be your first choice. Sara will make sure that you'll feel right at home.Thank you for all your help, it doesn\u2019t go unnoticed.RegardsTarrek Dib"
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 76,
        "expertise": 0.002964434146162,
        "user_cities_visited": 223,
        "review_days": 0.801752464403066,
        "helpful_class": 0,
        "review_text": "We stayed here to save a few bucks versus other properties in Waikiki. It\u2019s a great location, and well designed. The restaurant next to it is very good for a more basic breakfast or lunch. The room was small but adequate, and furnished sparingly but comfortable. Some of the public areas could use a bit of updating like carpet and all, but it\u2019s no big deal. The only issue is the noise from a bar on the ocean side of the hotel. It\u2019s loud, but at least never went past 10pm."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 8,
        "review_days": 0.6856516976998901,
        "helpful_class": 0,
        "review_text": "A centrally located hotel with superb service. The room was clean, bright, and tastefully decorated. We were lucky enough to get a room on the 8th floor which had nice views. With little effort, one could see Lake Michigan in the distance. By paying a service fee included in the total price, you got access to water, coffee and bicycles to discover the city. The staff was very nice and friendly and I can not help but recommend the hotel and would love to stay there again when I visit Chicago. All you would want is that they served breakfast buffet and included it in the price. Now it's cheaper to have breakfast at any cafe nearby."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 16,
        "expertise": 0.001989079446874,
        "user_cities_visited": 21,
        "review_days": 0.59090909090909,
        "helpful_class": 0,
        "review_text": "Somehow my reservation booked as a pre-paid which I didn't realise at first.  I admit that this may be my fault, however, I contacted the company to explain the issue four months in advance of the reservation and they refused to offer any kind of refund, only an alternate date or the option to give my reservation to someone else.  I will never again go to a Holiday Inn Express as they have demonstrated their inability to use a little bit of common sense and look out for potential customers.  Be wary booking with their website, especially if you are comparing prices - the poor design makes it very easy to book at the wrong price point / rate."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.8296823658269441,
        "helpful_class": 0,
        "review_text": "Whenever we are gambling at Casino Royale, the two individuals in the office - Catrina & Reggie - always greet us with a smile and excellent customer service.  They help us with whatever we need and are happy to do so!  We really enjoy gambling here!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 18,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 19,
        "review_days": 0.6697699890470971,
        "helpful_class": 1,
        "review_text": "Where do I start? OK, arrival. \"You only get one chance to make a first impression!\" I used to tell my staff that all the time, and I was constantly reinforcing it. For the Trump International Hotel DC, they have an outstanding crew to meet you upon your arrival and \u201cmake a first impression!\u201d Our man was Alan (spelling) who quickly welcomed us, he was such a happy guy I felt I knew him for years by the time we walked to the front desk; maybe 100 feet into building. The front desk staffs? Fantastic! We arrived well over an hour before check-in, and our room was ready. We had planned on going to lunch and just leave our bags. After we went over a few details, she quickly came around the counter and gave us a brief overview of the hotel. She introduced us to a different Alan and we were then taken to our room where Alan went over everything about the room; i.e. how to work electric curtains, alert system for what you want, displayed outside your door; do not disturb or make up room. Shortly thereafter our luggage arrived in the room. It is unloaded, tagged, and brought up in service elevator. You\u2019ll never see a work carts in elevators here, everything goes up via service elevators. From there we soaked it all in for a few minutes, and then headed out for our first walk (we did 32 miles in 4 days). Every employee you will come across will make you feel like you have also known them for years. The training of employees at this location needs to be mirrored by all hotels nationwide. The facility itself is so historic that you will find yourself sitting in the lobby just looking at things. That's after you do the same in your room! The views of the downstairs area, from all the floors (hallways), is breathtaking. You are looking down at the Benjamin Bar and Lounge, the BLT Prime by David Burke, the beautiful layout of the lobby, the front desk, and the desks of the concierges. And that's without even taking in the historical architecture of the entire facility.Let\u2019s get down to the fine details. Try to find one thing they missed, that you think should be there. We could not, and we're well-rounded travelers. The evening bed turn- down service is very nice, so is the bucket of ice and different kinds of bottled water each night left on the nightstand. There are no ice machines on the floors, but a simple call and you will have in minutes. Also, 2 little chocolates on your night stand, in Trump boxes; delicious! The bathroom (which I rarely discuss, except to say they are clean) is unreal. I did not want to use it, it was so nice. Take those afternoon showers before dinner, no problem, during evening bed turn-down service they will restock anything you have used. Tub? Huge. Shower? Huge. Overall bathroom, excellent. Oh, did I mention, spotless? The beds, super comfy!You can only mention so much about a hotel, which I think I have done. But I want to emphasis, the employees are absolutely, without a doubt, the nicest I have ever seen in my life, and I'm no spring chicken. Whether you roll up in a Bentley, a Mercedes, or a Nissan (we flew) everyone is treated the same. By the way, those were all cars we saw of guests being valet parked. It's worth the price just to be treated so nice!So, let's talk about reality. I see some people talk about the place being expensive. Well, you get what you pay for, and here you are getting the absolute best of the best! You knew prices of room and meals in the restaurants, it's on their web site.Note: I would recommend for the guy's to bring at least one pair of nice pants, and a couple collared golf shirts, and a pair of nice shoes, if you want to hang out in Benjamin Bar and Lounge, or eat dinner at BLT Prime. Ladies, maybe a nice dress, or dress pants. Normally the ladies know this stuff. This is NOT required, and you will be treated just as nice as the people in suits and dresses. We sat at the bar one evening, my wife in nice pants and blouse, me in cargo shorts and tee -shirt (one-night, other nights I was dressed as I suggested). Either way, you will always feel welcomed. I wore dress pants to the BLT Restaurant, and we ate at a table in the downstairs bar. It was great! Food and service were fantastic! After dinner in the downstairs of the BLT the waiter brought over some chocolate truffles, with \"gold\" colored flakes sprinkled on the top! So cool. Did I mention almost everything in the hotel is gold toned? Unreal, wait until you see it.Many fine restaurants in area, and French Bakeries, so options available. Plus hotel will get you a cab, car, Uber, whatever you want. They're great! We walked to a Shake Shack, .5 miles away and had a great burger that first afternoon.We normally do not spend this kind of money for a hotel room, we usually stay at Hilton's or Marriott's, this was a splurge for us. Now we cannot wait to go back.Arange a tour of clock tower through the museum, which is run by the Parks Department. Find the Starbucks on the back-end of the building (exterior entrance), and you found the museum! Confused? No problem, ask an employee, they'll be happy to guide you.Try Trump International DC, you'll LOVE it.Shoot me any questions you have, I'll be glad to answer them if I can.** Due to heightened security in the DC area only one entrance being used for hotel. Not a problem."
    },
    {
        "user_review_posted": 226,
        "user_total_helpful_votes": 88,
        "expertise": 0.0017800665742940002,
        "user_cities_visited": 96,
        "review_days": 0.12541073384446802,
        "helpful_class": 0,
        "review_text": "Fantastic hotel. Fabulous sleep and the room so quiet. Perfect hospitality and top notch breakfast. Definitely will repeat here when in Bangkok which is very often at the moment. Well done krub.Turk tuk service also a plus when wanting to go to the sky train."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 88,
        "expertise": 0.0034499246018610003,
        "user_cities_visited": 69,
        "review_days": 0.28094194961664803,
        "helpful_class": 0,
        "review_text": "The best customer service possible. Very attentive, courteous and friendly staff, makes a fabulous hotel into a fantastic hotel.Rooms are spotlessly clean, tastefully furnished, large and spacious, and all have a private terrace or balcony overlooking the creek.Great in room amenities too."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 33,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 288,
        "review_days": 0.169769989047097,
        "helpful_class": 0,
        "review_text": "The Equus is sort of halfway between downtown Honolulu and Waikiki (somewhat closer to the Waikiki end) and made a perfect home base for our Oahu explorations. We stayed there for 5 nights and could easily hoof it to many destinations (especially when we wanted to avoid dealing with parking in Waikiki) or quickly get to the highway for journeys farther afield. There is a $25 per day parking fee (to be expected in a dense urban area), but the young men working as valets were so charming I didn't really mind. The room was clean and comfy, and I especially liked the Keurig coffee maker and little Hawaiian candies left for us. We were on the 7th floor in a corner, and although there was no noise from other hotel guests, you can't avoid the traffic noise from Ala Moana Blvd. below. This is a VERY busy street/highway, and you will hear the traffic at all hours. Eventually this turned into white noise for us, and I think it was a minor inconvenience to suffer in exchange for decent lodging at a fairly affordable rate in Honolulu. For its price and location, I would definitely stay at the Equus again."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 47,
        "expertise": 0.0020024437987580003,
        "user_cities_visited": 335,
        "review_days": 0.16867469879518002,
        "helpful_class": 0,
        "review_text": "We spent 3 nights in this lovely hotel.   We were greeted very warmly on our arrival and even though it was approx. 10.00am we were allocated a room immediately.The room was spacious and luxurious with lots of lovely touches, i.e. Molton Brown cosmetics, expresso coffee machine, very well stocked mini bar, daily newspaper and the beds were the most comfortable we had ever slept in.Breakfast was a feast with a great selection of Western and Arabic foods and the service in the restaurant first class.The hotel has a shuttle to take guests to the Dubai Mall - nothing less than a Cadillac!!This goes approx. 4 times a day on the weekends and twice a day on weekdays.The staff at the hotel are sooooo friendly - Pio, the Concierge and Ice, Stephen and John on the front door were very accommodating.We dined at the Eloquent Elephant which is a Pub within the hotel and again, food and service at this outlet was excellent.It was the perfect stay and we would have no hesitation in recommending The Taj to people visiting Dubai (both for business or pleasure) and we can't wait to return."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 30,
        "expertise": 0.004173400575059,
        "user_cities_visited": 225,
        "review_days": 0.14457831325301201,
        "helpful_class": 2,
        "review_text": "I realize some hotels sell necessity items in their snack bar area but this being the Trump Tower I expected a nice gift shop. Not much more than 25 items for sale. It's about the size of a closet- room for only 3 people.  Only thing marked Trump Tower were shot glasses and playing cards. No photo frames, water bottles, no magnets, not-shirts with Trump Tower etc. They did have  a bath robe for about $150 monogrammed T R U M P not Trump Tower or Trump Chicago no logo. I made one purchase and my Mom did too but they only had ONE bag left, so I had to stuff my purchase in my purse. No cash register so when I paid with a $20 we had to wait for the gift shop attendant to go to the front desk for change. This took a long long time. On return she was very apologetic that it took so long to get change and she did give us a candy bar free. \"I suggest Mr. Trump turn his marketing/merchandising department loose on the gift shop idea.\" The terrace view was beautiful and I got a great photo of me and my little 84 year old Momma. Although we didn't stay at the hotel we saw it from the  Architectural Boat Cruise and all week during our site seeing. On the 6th day as we left to go to the airport we stopped in to see the building. Momma was so thrilled. The lobby is just OK. The terrace view was fabulous- even more dramatic than Willis Tower because you are outside and closer to the buildings. The hotel is in a great location close to restaurants and attractions and I'm sure it's a fabulous place to stay...just not to shop."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 37,
        "expertise": 0.001230194607893,
        "user_cities_visited": 41,
        "review_days": 0.672508214676889,
        "helpful_class": 1,
        "review_text": "This hotel has a lot going on. The interior is beautiful and it has a relaxed and hip vibe about it. The staff in the lobby was super friendly and helped us with the check-in process, No complaints so far. We get a room and realize it's a buzzing sound coming through the walls but we didn't think of it as a problem until it's time to sleep. The sound apparently came from an electrical room on the floor above. We had to wait almost an hour for the maintenance guy to come and tell us there's nothing they can do about it. Also, the extra bed in the couch was not made upon return from dinner, which we had requested in the lobby when leaving for the restaurant. All in all, the service needs improvement and we didn't feel like the price or the room itself was worth it. Stop relying on your name and past achievements, keep it consistent!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
        "user_cities_visited": 12,
        "review_days": 0.262322015334063,
        "helpful_class": 1,
        "review_text": "We had 2 rooms on the 2nd floor , they were great , ours had a large King bed  and the other room had 2 double beds . The staff were very attentive and everything was very clean . I found it handy that this hotel had a guest laundry in the basement which took coins to operate . The pool was nice except the sun moved off it in the afternoon which was a shame . We found this hotel to be very handy to the shops , restaurants and the beach and we walked to Ala Moana shopping centre . We would stay here again . Our room looked over Fort de Russy which was fine , no sea view ."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 14,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 6,
        "review_days": 0.244249726177437,
        "helpful_class": 0,
        "review_text": "Booked a room on Hotwire the day before a Saturday night stay.  There was only one person working the front desk when we arrived, resulting in a delay of 5-10 minutes before we could check in.  When a second person arrived, he couldn't find our reservation in the system and had to look it up on Hotwire.  The hotel is a beehive of activity, which is a good thing if you want some company in the lobby, but not so much for sleeping at night.  During the night, every time a door opened in the hall, it sounded like someone was entering our room.  The room next door had a party/gathering and it sounded like they too were in our room.  But those were my only complaints.  The room was modern and comfortable and I feel like it was a decent value, given the location and quality of the room."
    },
    {
        "user_review_posted": 429,
        "user_total_helpful_votes": 206,
        "expertise": 0.0022209207909300002,
        "user_cities_visited": 162,
        "review_days": 0.35542168674698704,
        "helpful_class": 0,
        "review_text": "This is going to be a bit of a different type of review because the room we stayed in is probably not for the average traveler.  It was room 1604 a 1100 square foot suite that ran about $800 a night.But, before i get to the room,   I'll talk a bit about the hotel in general.   Extremely professional and friendly staff.   What one is receiving at the Waldorf is attention to every detail.   The main lobby is surprisingly small but efficient for what it is supposed to do which is check you in and check you out.the bar is cozy.  it is somewhat dark but that works for us.   the staff in the bar knew how to make perfect drinks.   we order a kind of special manhattan and they did it exactly right.   We had dinner in the bar one night, sitting at the bar itself and it was just fine.We only ate in the restaurant for breakfast:  the service was good, the food was ok.There are a bunch of good restaurants in the neighborhood.A nice feature of the hotel that we did not take advantage of was a first come first serve shuttle to take you anywhere within a couple of miles.As to the room,   it feels like one could live here.   big bedroom,  two bathrooms,   very very nice.   It felt so unlike a hotel room that it kind of moved my opinion of it into a different category;  how do i rate this as an apartment?   At any rate, the room service was great,  there was fresh ice in the freezer compartment and a selection of drinks and snacks in the 'honor' bar.    There was only one flaw with the stay - someone started working on the room above us at around 830 in the am,  a little bit before we were planning to get up.   the incessant tap tap tap of someone trying to (wild guess) chip out floor tiles.No view to speak of except straight up to other skyscrapers.All in all, it was a perfect in-Chicago option.   We tend to like views but, given that we are in the heart of towering buildings everywhere, this is as good as it gets."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 13,
        "review_days": 0.21303395399780903,
        "helpful_class": 0,
        "review_text": "I know Fisherman's Wharf is a tourist trap area, but this hotel is very nice.  The rooms are quite large and comfortable, and the staff was very helpful, especially John the doorman.  It is an old building, which adds character, but the walls are not solid concrete, so you will be able to hear the baby next door crying."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 30,
        "expertise": 0.004051008023202,
        "user_cities_visited": 21,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "The location was a mile from the strip and super easy to navigate in and out of the parking area.  The Hard Rock Casino was right across the street and there were so many good places to eat within walking distance.  The hotel had 7 buildings and I was surprised to get a room with a refrigerator, wet bar, and microwave.  The TV stations were crisp and clear.  The bed wasn't the best but the room was nice and clean with nothing too fancy.  The free breakfast was very basic with muffins, bagels, sweet rolls, oatmeal, coffee, and juices.  It was definitely worth the price I paid for the room.  I would stay here again."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 35,
        "expertise": 0.0017167758782900002,
        "user_cities_visited": 57,
        "review_days": 0.755202628696604,
        "helpful_class": 0,
        "review_text": "Arrived about 7am, easy shuttle to hotel, asked about early access to room to be told it would be another AUD $170, WTF. We had to sleep, so paid it, room was already ready so this was money for jam for them. Walked to the 2nd building - 150 metres away from lobby. Overlooked carpark/freeway, not pool. Be careful if you are booking this, suggest transit only, overpriced otherwise. Will try other Airport hotel next time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "The location is perfect as it is only a 15 minute walk to The Lincoln Memorial, Vietnam Memorial, etc.,  and the Mall is yours. The Metro station is 10 minutes away on the George Washington University Foggy Bottom campus. Excellent energetic and enthusiastic staff. Sharon helped book a night Big Bus tour as well as Potomac River Cruise to Mount Vernon. Very quiet neighborhood on a pretty tree-lined street. Trader Joes and Whole Foods close by so the kitchen is very handy. Also walked 15 minutes west to enjoy the Georgetown River Front for good restaurants and coffee houses plus a movie theater. Frommer 2018 Washington DC positive review lived up to its description. Highly recommend!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 15,
        "review_days": 0.48083242059145603,
        "helpful_class": 2,
        "review_text": "This is a nice, clean and quite corporate hotel. There aren't any resort style frills like a spa but it is centrally located just a few short blocks from Union Square. From there you can pretty much get anywhere else in the city. If flying in to SFO, you can easily take BART to the nearby Powell St. station that is literally just 2 blocks from the hotel. I'd stay again."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 8,
        "expertise": 0.000460826502067,
        "user_cities_visited": 18,
        "review_days": 0.5268346111719601,
        "helpful_class": 0,
        "review_text": "I spent several days at the very beautiful building. When you walk in thrugh the red glass doors you have tiny diamonds dripping behind the front desk in the distance in a huge chandelier  over the bar in the lobby lounge yes aesthetically its pretty. The room was nice  but for a family friendly place I was surprised to see bottles of alcohol exposed  tons of snacks all for sale and very tempting to little ones. The refrigerator is a full mini bar.  This place is miles from the strip with  not many place to go you have no place to save part of your dinner or maybe a yogurt . Housekeeping showed up three times our first day  once to  do the room  when we  didnt need it second because a bottle fell over in the mini bar and third because the person who showed  me how to use the do not disturb accidentally left it on so here they come again but n the days when we purposely put the light on for service no one showed up.   The buffet was always very bust but  next to my last day there  I went down and I was the only one in the hotel line.  there were four people at the counter  the woman who was suppose to  assist me was busy with the manager but neither of them acknowledged me at all. I stepped up to the counter after 15 minutes of waiting and was told they were too busy and for me to go to the other counter  which was clearly marked VIP. Why didnt they just  look over and explain nicely that they were taking care of an issue and tell me nicely that the woman at the VIP counter would be able to assist me. I spoke with the manager of the hotel who told me  she would address the problem to make things better for the next guest. Hah so I guess that meant they didnt care about me..The wi-fi in the hotel is aweful. so many dead spots   Honestly I just put my tablet away because I couldnt use it at all.  I was told the service you get in your room is just good in the room the lobby has another service and there are other spots where you can get service but its not constant.  I was told the Spa is awesome    I did enjoy the pool but it closes at 7 because all the lifeguards are under age Too many issues to  make me feel it was a positive experience exept for the company I was with  and maybe the hugh bath tub"
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 123,
        "expertise": 0.0036931852123590005,
        "user_cities_visited": 64,
        "review_days": 0.6555312157721791,
        "helpful_class": 0,
        "review_text": "Roof terrace has an incredible view of the entire strip hotels The afternoon is very relaxing place to enjoy the sun Even number room had a mountain view I believe odd number rooms may all have a strip view and a possible king bed Breakfast at 8 am was relaxed $2 single trip bus 108 from the airport and too it First bus 4.45 am to the airport at the hotel bus stop"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.521358159912376,
        "helpful_class": 2,
        "review_text": "I was part of the organizing team for a corporate trip with 26 people. The hotel staff was very welcoming and accommodating towards us and our many requests. I know we can be quite harsh when it comes to the expectations we set, but this hotel was able to meet our needs, which is very rare.  I want to give a huge shout out to Bryanna for going out of her way to provide me with detailed suggestions and excellent recommendations for both our group and for where to get certain supplies we needed for our work.  Their facilities are good, and the location perfect. I would recommend everyone in taking the free electric scooters for a ride, they are epic!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 8,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "The hotel is very nice and very modern the staff were very friendly like everyone in Thailand. Bangkok is a must do experience. There is so much to do and see such as local markets shows and historical trips that were all recommend to us. The hotel is central and not a far walk from the sky train. Food and drinks are cheap and the pool is a good size. As you may have heard Bangkok is a little crazy especially on the roads so do take care. This hotel was the perfect start to the honeymoon and I would visit again. Ps we went for food at a place called cabbages and condoms and it was really good. Amazing food and a beautiful restaurant so please do go. Thanks"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 80,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 292,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "I spent 3 nights at the W with my wife and 2 kids (9 and 4).It\u2019s a stylish hotel, what you would come to expect from a W.  For example, the trendy bar, the DJ playing music in the evening, the carpet in the lift that magically changes it\u2019s message from good morning to good evening, the pac man computer and selfie camera in the lobby are all very W.It\u2019s also a nice hotel.  The location is fairly  central around 10-15 Mins walk to union square or the start of the cable car, 15 Mins to china town and 15-20 Mins walk from the AT&T stadium if baseball is your thing.The service at the hotel is excellent, check in and check out was super efficient and the front desk and concierge gave us lots of tips and maps!We stayed in a double queen room.  A little small but I guess what you would expect from a big city hotel but it was very  comfortable and clean.  Nice to have a nespresso machine as well!We didn\u2019t have breakfast there as there were quite a few inexpensive options close by.Overall we were very happy with our stay at the W."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 37,
        "expertise": 0.002570727955719,
        "user_cities_visited": 419,
        "review_days": 0.270536692223439,
        "helpful_class": 0,
        "review_text": "What a wonderful location - step out of the hotel onto the beach!We had a tenth floor room - 1042 - at the side overlooking the city but with a view of the ocean between buildings and a view towards the harbour.Excellent food - a restaurant by the outdoor swimming pool where you could eat accompanied by live music and an ocean-view, open-air restaurant by the beach where you cooked your own food - steak, burgers, kebabs, etc - on a very large gas bbq. Excellent experience!"
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 15,
        "expertise": 0.00042122015316900003,
        "user_cities_visited": 261,
        "review_days": 0.603504928806133,
        "helpful_class": 0,
        "review_text": "I have spent several 4th of July festivities at the JW. Great place to watch the fireworks in air-conditioned splendor. Just need to plan ahead and ask for the right room. You will not be disappointed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.78039430449069,
        "helpful_class": 1,
        "review_text": "Nahid and Alejandra were amazing host. Friendly, accommodating and my first impression of this hotel because of them is why I will come back again and again. These ladies are amazing and great ambassadors to the hotel. Thank you ladies."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 99,
        "review_days": 0.586527929901423,
        "helpful_class": 0,
        "review_text": "Very well located close to subway, in a very quiet street. Nice to take  a complimentary glass of wine outside on the chairs in front of the hotel.You can easily walk to the National Mall along the river.Staff is very very nice, rooms are clean and convenient.Only one bicycle, so don't count on it but take preferably the different cycles offerings from the city.Enjoy"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.11391018619934201,
        "helpful_class": 1,
        "review_text": "I have reviewed the hotel last year two times, with a very good feedback in terms of service and value for money. But this time, the picture has changed a lot, in a negative way !1. Gym :Still the old dark hole with blowing cold air into your neck while you try to run on the treadmill. I have been in over 20 hotels last year, and I can tell you : Centara Grand Ladprao has the worst Gym of all. I mentioned this topic a couple of times, but the management just don't care. (Of course not, the Gym doesn't bring any money....)You need to be carefully if you step off the treadmill, because the space between treadmill and wall is just 50 cm. It could might happen that you kiss the wall by an accident. The room for workout has no windows and gives the impression of an torture cellar, including the cold air blowing in your neck again.Conclusion : it you want to stay Fit and Healthy : don't visit the Gym at Centara !Oh, and the water of the pool is green....instead of blue !2. China is empty, because they all take travel group vacation at Centara Ladprao.If you leave the Hotel at 8am in the morning, the fist picture at the entrance : hundreds of Chinese customers, waiting for their shuttle bus to the next destination. No space for Taxi, and the Centara staff doesn't bother to call a taxi for you. I have been waiting two times for more then 20 minutes to get a taxi, and asked the Centara personal to do their job. You need to \"kick them\" to get a Taxi, otherwise nothing would happen. (Suitcase pushing to the reception brings money, calling a taxi doesn't !) Other people waiting for a Taxi faced the same issue.I assume that I don't need to mention how the breakfast has been, if you face this amount of Chinese as the breakfast room.....no comment !Conclusion : If you wonder why China is empty, they are all at Centara Ladprao to empty the breakfast buffetClub Level : The ladies of the Club under the management of Ratchanin Ninpraphan is excellent and the only highlight at my stay. Friendly, polite and professional ! Thank you ladies !Final conclusion : It has been my last stay at Centara Ladprao. Other Hotels show improvement and offer more for the money, including a better and more healthy Gym as well.Maybe the new GM of Centara is too much money driven, and does not care so much about customer value. (this would explain all the Chinese customers as well)A shame, because it could be a great Hotel with excellent staff within a good location. But something seems not to be right anymore.....After being a customer for nearly 3 years, is it about time to say Good Bye to Centara."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 56,
        "expertise": 0.002844820555627,
        "user_cities_visited": 185,
        "review_days": 0.42004381161007603,
        "helpful_class": 2,
        "review_text": "Very happy that I canceled my existing reservation with a resort and went with the Hilton Waikiki Beach hotel instead. I stayed here for 6 days and had a wonderful time, and was able to use the $1,400 in savings from what my other reservation would have been to fund another trip and eat at some really nice restaurants while in O'ahu!The hotel is in a great location and within an easy walk to all the sites in Waikiki. It's also a very short 1 block walk to the ocean. I chose a high-floor ocean view room and the view was incredible. Great view of the ocean, Diamond Head and the Waikiki skyline. My room was very clean and spacious, lots of power outlets and a high quality television.The employees are very friendly and willing to help you with questions. I rented a car and also had great service from the valet team with getting my car whenever needed. The large lobby is also a nice gathering spot for large groups or to relax, and there is music playing nightly.I ate a couple of meals in the restaurant. The food is good but average, and I didn't care for the coffee but there is a Starbucks in the lobby if you prefer their coffee. I had access to the Executive Lounge but didn't see anything overly exciting offered in that room and it's in the basement.Loved sitting on the balcony looking out at the ocean. Lots of pigeons are nearby and often land on the balconies but leave you alone if you're outside. Unfortunately there were a number of people smoking cigarettes and even one smoking pot on the balconies but not much a hotel can do about people like that.Overall an excellent choice and highly recommend. I'll definitely stay here again if I come back to O'ahu."
    },
    {
        "user_review_posted": 167,
        "user_total_helpful_votes": 54,
        "expertise": 0.001459510637777,
        "user_cities_visited": 63,
        "review_days": 0.5591456736035051,
        "helpful_class": 1,
        "review_text": "This is a big, beautiful resort and convention center with lots to do and many good qualities. There are some downfalls as well which lead me to the 3 star rating. I\u2019ll start with the hotel room itself.The room is very modern but extremely dark (dark furnishings, poor lighting) making you feel down and drab. There is no fridge, microwave or coffeemaker in this fancy resort hotel room. We asked for a fridge, and one was brought up to our room. There is a safe, a full length mirror and the toilet in a separate room from the sink and shower.There is a design flaw in the bathroom door which allows all light from the bathroom to illuminate the bedroom. There is a full glass panel in the bathroom door, so if someone is asleep and you want to turn the bathroom light on, you will light up the bedroom. There was a magnifying makeup mirror in the bathroom but the light didn\u2019t work. There was no place to put soap, shampoo etc, in the ultra modern yet very dysfunctional shower. We had to put our bottles on the floor.The room had plenty of outlets and mirrors. There were very modern and cool \u201cDo not disturb\u201d and \u201cmake up room\u201d buttons that you push inside your room to alert housekeeping what you want instead of hanging a doorknob hanger. A light lights up outside the door. High tech! When they\u2019ve made up your room, they turn it off, so when you return to your room, you can see it outside your room before you even enter if it has been done!Now on to the resort itself. This is a typical casino hotel. Lots of expensive restaurants and gaming areas. A big buffet. But also lots of nice touches: A food court, a bowling alley, movie theaters. The pool is big but there are not enough places to sit and hardly any shade at all which is really bad in the hot Vegas sun and dry heat. There are no places to sit outside in the resort if you want to have your morning coffee in the shade except the veranda on level 5 of the convention center. Neither the pool nor the veranda have any outdoor tables to sit and do work.There is only one place to get coffee in the morning for the conventioneers- the Starbucks in the hotel lobby. So there is an extremely long line every morning since the rooms don\u2019t have coffee makers. There is another Starbucks in the food court but it does not open until later in the day. Stupid.The best place for breakfast at the resort is the Cafe. They have a delicious fresh fruit and yogurt entree that was excellent. I had that almost every morning once I discovered it. The best place in the food court is Rubios. Fresh and delicious Mexican. For dinner I recommend the Noodle Bowl. Fresh and delicious Asian cuisine. All of these places had friendly staff. In the food court there is also a very good smoothie place. At the pool there is also fresh and delicious offerings which you can order at the poolside eatery or have it brought to your lounge chair.If you have a car there is plenty of free parking. This part of Vegas, Summerlin, has a lot of shopping and restaurants right by the resort. So if you want to get out and about without going all the way down to the strip (at least a 30 minute drive) you have a lot of options.As far as recommending this resort, I think it has a lot to do with why you are going to Vegas and if you want to be near the strip. If you are there for a convention it\u2019s fine, but just as a resort, there are a lot of better options out there in my opinion."
    },
    {
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        "review_days": 0.8198247535596931,
        "helpful_class": 0,
        "review_text": "Rarely, if ever, have we experienced the hospitality that we had during our stay at the Four Seasons. The staff was warm and welcoming, eager to help with anything. But what really set the Four Seasons apart from the other places we've stayed was how they treated our children. They greeted them by name, and a stuffed toy was left on each bed. Then, when we returned to the room after dinner, we found a tray with popcorn and a soda for each of them waiting for us! Our 10 y.o. daughter said that she'd give the hotel \"a million-star rating\" if she could.The only negative about the hotel from my perspective was the sleep quality--on windy nights the hotel sways and creaks, and that night I was awakened at midnight by very noisy sounds (it was a little disconcerting, actually). The hotel left earplugs with a note about the noise, but it was worse than I imagined."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "Very nice rooms and hospitable staff ! Great restaurants and the best location !Rooms are very modern and proving very comfortable sleep .For sure will highly recommend to my friends! Best hotel I stayed in in Dubai"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 13,
        "expertise": 0.002227207898619,
        "user_cities_visited": 54,
        "review_days": 0.038882803943044005,
        "helpful_class": 1,
        "review_text": "We are three women who travel together  annually. we have booked a room at the Tahiti  for Sun March 15-21, and asked for a cot. we were told because of fire code that that wasnt possible. we asked for a larger room and was told it was a larger price - that is fine, we are happy to pay . BUT traveling from Vt we were told we wouldn't know if we could move into a larger room until we get there at midnight ! We are told there are rooms at this point  so not sure why we couldn't pay for that upgrade before we get there and be assurred we all have somewhere to sleep besides the floor :("
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 8,
        "review_days": 0.21084337349397503,
        "helpful_class": 0,
        "review_text": "We were hesitant to book this hotel after several reviews stated that their rooms were dirty, but we decided to anyways because of the price and location. SO happy we did! Our room was not dirty, it's a normal hotel! The bed and pillows are ridiculously comfortable and you can get the room extremely cool at night which is a huge plus for us! The shower head power isn't as much as I would prefer, but everything else out weighs that. The hotel is on the corner of 8th & Pine which is perfect. Yesterday we walked to Pike Place Market and it's literally straight down Pine to 1st- 7 blocks, about 10 minutes or less. Immediately outside the hotel there's TONS of shopping of all different sorts. The hotel does offer valet parking for $37 a night, pricey. But when researching other hotels in the area it's the same everywhere. Kelele (I hope I spelled right!) and Tom were fantastic and immediately made us feel welcome. I absolutely recommend this hotel if you want to be \"in the middle\" of everything. If we come back to Seattle we will stay here again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.366374589266155,
        "helpful_class": 0,
        "review_text": "Have stayed here several times for business. The hotel is not fancy, but offers clean big rooms, friendly staff, and a good location close to Georgetown and the White House. Gym is very small. Nice that there is always fruit and cold water in the lobby."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 3,
        "review_days": 0.79025191675794,
        "helpful_class": 0,
        "review_text": "Our family recently stayed at the hotel for 11 nights and our experience was wonderful and when we come back to Hawaii we will look to stay here again. Every aspect about the hotel is great. Starting with the location, centrally located shops, restaurants, beach, everything you need is literally just outside, the main part of Waikiki beach is about a 6-7 minute walk enough of a distance to walk off your morning breakfast. Speaking of breakfast, a vast selection of food available including a made to order omelette bar which we had most days.The pool area is great and if we weren't at the beach we were in the pool. Of an evening the hotel puts on a Manager's reception where entertainment, complimentary drinks and nibbles are served. The hotel is very clean and well maintained. Facilities also include a well fitted gym. All of the staff were very friendly and helpful. Would strongly recommend this place and I would also stay here again."
    },
    {
        "user_review_posted": 360,
        "user_total_helpful_votes": 845,
        "expertise": 0.011285201123003,
        "user_cities_visited": 286,
        "review_days": 0.152792990142387,
        "helpful_class": 0,
        "review_text": "Talk to older, long time Bay Area natives and they will tell you that in many years past, the Clift was a Grande Dam Hotel in the center of the city. People will reminisce about High Tea in the lobby and celebrating special events there.This incarnation of the very convenient, centrally located Union Square hotel has long since said goodbye to the stuffy traditions of yesteryear. The lobby, bar, restaurant and rest rooms have definitely caught up with the times. In the evening, dark lighting, high heeled/short skirted dresses and the pounding of loud music fill the space. The Club atmosphere make it the place to be and be seen. During the day, the whimsical decor makes it fun.But, the bones of the hotel are old and need more than the cosmetic rehaul that has been performed. Our room was large for a city hotel and the furnishings were fun and also hip. But updating of the heating/ac system, room layout (our room seemed to multiple strange closets and had a space for a formal dressing and makeup room?) and bathroom (more than cursary cosmetic changes) is sorely due. Everything was clean and orderly but you can just feel the original, old bones of the hotel have just been \"gussied up\" with modern decorating.The location is great as you are right in the center of the action in SF. Most activities are walk-able. But at the same time, be aware that parts of the immediate neighborhood leave little to be desired. The same can be said of the center many cities of this size, however.The staff was extremely efficient and helpful and we did not have a bad stay, just be sure that you understand that the Clift's former reputation of a luxurious hotel or  hip, modern accommodations are neither applicable.."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 99,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 470,
        "review_days": 0.005476451259583,
        "helpful_class": 3,
        "review_text": "This hotel on my opinion can't be leading, there is nothing leading except the prices. Old hotel, reception area is unattractive, pool is o'k, beach is tiny, rooms are o'k, location is the great, close to shopping and restaurants."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9025191675794081,
        "helpful_class": 0,
        "review_text": "Service was superb. Always got more than asked for. Even got few amazing surprises without asking for anything. If you are looking for Indian atmosphere in Dubai - definitely place to go. Looking forward to coming back to Taj."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.714129244249726,
        "helpful_class": 1,
        "review_text": "Awesome environment and service, shuttle bus always stand by for tourists. Breakfast & good nice, and they had one way free airport complimentary limousine from airport.If I have next trip in BKK, I\u2019d like choose her again.^ ^*btw, the doorman is sooooo kind and handsome.hahhaha"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 9,
        "review_days": 0.677437020810514,
        "helpful_class": 0,
        "review_text": "Great location. Very helpful staff. Lovely Decor around the hotel. Disappointed that the 15 stories bar didnt open until 430pm on a Sat afternoon - they didnt advertise/ inform us on check in that there was actually a free shuttle for guests to venues - we learnt that on check out when someone else was informed. Very nice food on the first night... but would have preferred to be seated to the rear rather than have everyone put into the smaller area at the front as the tables are seated close to one another. All that being said, it was a lovely stay in a lovely room in a great central location. Highly recommend and endeavour to return"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 6,
        "expertise": 0.000698812019566,
        "user_cities_visited": 10,
        "review_days": 0.29463307776560704,
        "helpful_class": 0,
        "review_text": "This hotel is a little back from the Las Vegas strip so is not as noisy as hotels located on the Strip but close enough that it takes only a minute or two to walk there. The hotel has two nice roof top pools, however the opening hours of one are subject to the weather due to the height of the location. The hotel is very beautiful and clean and provides lots of activities daily for adults and families with young children, my husband and I particularly enjoyed the free cocktail of the day and the free hotdogs. The rooms are clean and modern looking and have nice little kitchens and the staff are friendly and helpful. A great place to stay for families with children due to all of the organised activities."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 25,
        "expertise": 0.008559133683264001,
        "user_cities_visited": 6,
        "review_days": 0.045454545454545005,
        "helpful_class": 2,
        "review_text": "Can I start by saying \"WOW\"!!!This is one of the best hotels we have EVER stayed at!  We have stayed at Four Seasons, Baglioni (Europe), Ritz Carlton, Rosewood, Banyan Tree just to name a few.  They could ALL take some tips from the Jefferson in DC!  I so wish this hotel were a chain.  This is what those others USED to offer.SERVICE:  It's all about the service here but there is so much more! Everyone is super friendly, kind and very helpful in a first class sort of way.  Housekeeping is spot on - they must have some signal from rooms because they were amazing!  Not one phone call from the hotel.  Banyan Tree loooooves to call the room and bug you to death.  NOT here. No housekeeping carts, no sight of service personnel, it just gets done and very well.  Wait staff is over the top wonderful at the Greenhouse and Quill.  NEVER once had an issue getting into a restaurant  here like we did at Banyan Tree.  Front Desk staff was also phenomenal.  Always had either coffee or hot tea bar awaiting in the lobby any time of day.ROOMS:  We were in a deluxe suite with our teen son and it was gorgeous!  Ample room, top of the top of the line faucets, fixtures, furniture and details.  Even a welcome snack that was delicious.  The frosted glass water bottles are the best!  We had never been treated to such luxury even at places that cost more.  What an awesome idea to refill glass bottles for free water.  Exquisite linens, towels and all the modern conveniences that can go in a high caliber room are here.DINING:  Some of the best we've had anywhere, the food was divine, the presentation phenomenal and there was nothing we requested that wasn't met with pleasure.  Every morning, there is a coffee bar with muffins free of charge, very impressive and delicious.LOCATION:  Very well located close to all tourist attractions and restaurants.  Just a short Uber or cab drive to Georgetown.WIFI:  VERY good connectivity and no hassle in connecting.  Oh and it was free, no charge nonsense.SUMMARY:  I told the front desk staff that I noticed I was NEVER told \"no\" at this divine place and that it would be my only place to stay in DC.  I wish there was more \"Jeffersons\" out there.  Some of the so called \"elite\" hotel chains are a let down these days."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 21,
        "expertise": 0.0031784675728680004,
        "user_cities_visited": 27,
        "review_days": 0.43044906900328506,
        "helpful_class": 1,
        "review_text": "Great location, awesome service. I stayed in the Executive Suite and it was fantastic. Room amenities are adequate, good sized rooms. Only downside is the erratic air-con: it's either hot or freezing; there's no in-between. Not too big an issue, given the upside of the hotel outweighs this little detail. Club Lounge is comfortable to work from, with attentive service staff. Looking forward to come back!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 10,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 11,
        "review_days": 0.7283680175246441,
        "helpful_class": 1,
        "review_text": "We were there for four nights at the MVCP. We were very impressed by the decor, amenities and the phenomenal customer service from the hotel staff. A big thank you to Brittany, Edward, Kayla, Emmanuel and so many others which I forgot to get their names. The room was super spacious, clean and had everything you can possibly need to have a comfortable stay away from home. Though there was construction in the hotel, it didn\u2019t bother us because we were not in the rooms in the day. Everyone is super friendly and makes your stay extra special. We loved the complimentary happy hour. The upstairs patio has a gorgeous view of the ocean. Perfect for sunsets. Also, there was a nice selection of coffee, teas and juices in the morning. The beach cart was our favorite amenity in the room. Very convenient, it has everything that you need for a day at the beach, even a cooler. I could go on and on about this property and how fabulous it was. It\u2019s in close proximity to bars, restaurants. Two of my favorite spots were, La Sandwicheria  and Charlotte\u2019s bakery for empanadas which is in walking distance from the hotel. The beach and beautiful Lumus Park are right across the street. Can you ask for anything better? Thank you MVCP I will definitely be back !"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.811610076670317,
        "helpful_class": 0,
        "review_text": "Food was amazing including LaLa Noodle and Eataly.  Rooms while newly renovated were mediocre and lacked basic amenities including lack of hangers coffee/tea service. No storage space to unpack.  Shower was horrible.  spitting into a fan would have been a better representation of a shower than the lack of water flow. Go for the food, Stay somewhere else"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.40690032858707503,
        "helpful_class": 0,
        "review_text": "We used to stay in Mandarin Oriental and Grand Hyatt, but I would say that this hotel is beyond everything.The entrance is grand with mural paintings everywhere, causes the atmosphere really warm and home-like.The front desk here is really helpful, energetic and lively. You can expect almost everything from them as they stand by 24-7 I guess.I like the afternoon tea here a lot. They actually use the same tea as Mandarin Oriental, the Marriage Frere, which is my favorite."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 27,
        "expertise": 0.0012694762394230002,
        "user_cities_visited": 525,
        "review_days": 0.020810514786418002,
        "helpful_class": 0,
        "review_text": "Popped in for a quick overnight stay on the way home from NYC.  Staff was friendly both on the phone and in person.  Good parking available and location is excellent.  We decided to stop in DC to let the kids get a taste of a future vacation...arrived after dark and once we checked in we were able to walk the very short distance over to the National Mall for a few night time picts and let the kids ogle in the windows of the Air and Space Museum as well.  Got back to the hotel and the restaurant is open fairly late and serves some excellent fair."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 16,
        "expertise": 0.0021090462004060002,
        "user_cities_visited": 189,
        "review_days": 0.5394304490690031,
        "helpful_class": 1,
        "review_text": "We have been frequent guest so this property for almost nine years.  The location is perfect for everywhere and a great place to walk around Georgetown.  I have actually walked to the Capitol from here - though one has to be very fit to do so.  The General Manager of this property looks upon this as your home away from home.  He and his well trained team would like you to be comfortable and happy during your stay.   Whether in DC for business, pleasure, family or a romantic weekend, visiting colleges, we highly recommend staying here.  As a perk, you will have a great breakfast buffet with omelets made to order in a light and bright atrium.  Afternoon tea, cocktails and snacks complimentary as well.  The gym and pool are also available as well as laundry facilities for those on longer trips.  Hope you see Georgetown and DC the way we have and enjoy a visit to this wonderful hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9726177437020811,
        "helpful_class": 0,
        "review_text": "it was really nice. i was with my wife and it was fantastic for us. burj al arab view in the beach was great. we went for our wedding anniversary and we had a surprise there.it's beach, pools, and wild wadi was really good"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 3,
        "review_days": 0.633625410733844,
        "helpful_class": 1,
        "review_text": "Huge room, got kitchen, bathtub n balcony look out city view!!But.. As hotel very old age, maintain still alright.. But if you expect new room, can skip.. This hotel is comfortable n location is good for people want shopping around pratunam area... Great street food, massage therapy, shopping around..The hotel even provide free drinks at lobby.. N have front door link to main street.. Swimming pool not big but ok for swimming.. N breakfast selection good!!Great for big group, families with children.."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 6,
        "expertise": 0.001156158101022,
        "user_cities_visited": 10,
        "review_days": 0.748083242059145,
        "helpful_class": 0,
        "review_text": "The hotel was nice and clean, room size was enough for 2 people.  The outside of the hotel, when we arrived had a homeless person sitting on the side of the door.  Not a very good first impression.  The next day we came out and we were acosted by numerous other homeless people begging for money and cigarettes.  We were even told by front desk, that it would be advisable to be back in our rooms before 10:00pm.The hotel was walkable to Waterfront, Pikes Market and the Space Needle, local little places to eat.  Bus ride on public bus to Pioneer Square was even worst, was not warned by front desk area where bus left you off  (King street) was \"homeless camp\", with tents side by side.  Got back on the bus and went back to hotel.Front desk needs to let people know what they are to except when they give directions or suggestions."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.501095290251916,
        "helpful_class": 1,
        "review_text": "We had a small room but good for downtown SF.  Very high priced even at a \"deal\" of $500ish a night, but that's somewhat understandable in cramped downtown.  However, they surprised us with a $50 per day parking charge and even worse, gave us short shrift on information and generally seemed a bit put out to help despite nothing pressing going on.  Overall it left a bad taste in our mouths -- shouldn't they be more supportive at those prices?"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.392113910186199,
        "helpful_class": 2,
        "review_text": "Concierge Delilah is the only staff member  there you should ask for help with transportation .She was such a help to us .other staff not so friendly wanted 190 bucks to arrange transport to San Jose when caltrain was 10 dollars a person"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.053669222343921005,
        "helpful_class": 0,
        "review_text": "In Chicago before heading out to do a train trip to Los Angeles with my singing group and we needed somewhere to quietly rehearse a few songs. The staff at the hotel - Alina, Taiyon and Julio - were kind enough to allow us to use one of their empty meeting rooms at short notice and with no extra charge.Over the weekend, the front desk were most helpful with directions, suggestions of where to eat and shop and calling taxis for our party. A very friendly hotel."
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 38,
        "expertise": 0.001680791096627,
        "user_cities_visited": 43,
        "review_days": 0.23001095290251902,
        "helpful_class": 0,
        "review_text": "Ok, right off the bat, this is a smoke free, casino free hotel, so, i'll be saying goodbye to most of you now. For me, it was great because i don't do either. The hotel is next door to the Convention Center, and not directly on the strip, but close enough to get there easily. The rooms was very nice, very reasonably priced, and service was outstanding.My only disappointment was the \"steak House\" which they highly tout, and was well below my expectations. Not cheap and not good is not a winning combination.The good news is, there are so many amazing restaurants in Las Vegas, this is a non issue in my consideration. I would comfortably stay there again in spite of this!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 18,
        "expertise": 0.002903050295441,
        "user_cities_visited": 17,
        "review_days": 0.11117196056955,
        "helpful_class": 0,
        "review_text": "This is simply a wonderful little hotel! OBS! This is definitely not a bed & breakfast (though, of course, they offer both beds and breakfast...). It is a very well-designed, well-maintained, and well-run hotel. Few hotel rooms stand a comparison to the rooms offered at The Ithaca. The extended continental breakfast is small, of course - with so few rooms it has to be, but very cute and contains what you need. The same goes for the social hour every evening. The staff is very forthcoming and helpful, not least Dion, the head concIerge who took care of us. I have never come across a person who has been so devoted to a hotel as him!If you don't mind a hotel that is only located on the second floor, i e, where your suitcases have to take the elevator while you walk up the stairs, then this is a wonderful hotel!The first impression is a bit odd, since the entrance is very modest, as is the staircase meeting you when you open the entrance door. You have to realize that the hotel is only located on the second floor. Once you walk up the staircase you realize why the hotel is so well-deservedly highly ranked.If you don't mind a hotel that is only located on the second floor, i e, where your suitcases have to take the elevator while you walk up the stairs, then this is a wonderful hotel!"
    },
    {
        "user_review_posted": 230,
        "user_total_helpful_votes": 78,
        "expertise": 0.001536107153308,
        "user_cities_visited": 182,
        "review_days": 0.814348302300109,
        "helpful_class": 0,
        "review_text": "Yes there is a soap dish in the shower but that's all.  Had to put the shampoo & conditioner on the floor.  What!   Room was clean but had requested king bed - yep ended up with two queen size.  Room was very clean and quiet.  As everything in Vegas eating was a little expensive- got half a sandwich for about the same cost of the full lunch buffet.  Conference center worked well and pretty convenient except walking through the SMOKE filled s casino.    Pool area was also closed - so much for getting some ray's!  Overall a nice visit"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.365279299014238,
        "helpful_class": 0,
        "review_text": "From the front desk to the vintage communal dining room to the spa room to the bedrooms, this one is a winner! There were plenty of bathrooms on each floor (all cleaned daily), free meals 3 nights a week, great central location, and secure place to store your valuables. They even have cute little green tortoise locks you can buy for $5. I was 100% satisfied."
    },
    {
        "user_review_posted": 1100,
        "user_total_helpful_votes": 3193,
        "expertise": 0.013982125124131,
        "user_cities_visited": 652,
        "review_days": 0.651150054764512,
        "helpful_class": 3,
        "review_text": "Why would anyone stay here with all the other hotels?  First, this hotel does have character and panache. It is a very large hotel and there is always movement.  Even though there is a line in check-in, it does go fast with the friendly staff.  And, if you are thirsty, there is always free lemonade and or punch.There are plenty of comfortable chairs and tables in the lobby.  There is a nearby coffee shop, bar and restaurant. And, if you look closer, there is a collection of the famous Dale Chihuly glass on display in the lobby.The hotel is split into two towers: Pike and Union.  There are at least eight elevators in each tower that will quickly take you up or down. No time wasted at the elevators.On the 35th Floor of the Pike Tower is the 24 hour Fitness Center and inviting pool.  Just to go up to the 35th floor and seeing the sights is well worth the effort.Our room was clean and the beds extremely comfortable.  We were on the lower floor, but did have a view of a small park.We did get a decent rate booking through a third party.  But, this Sheraton is associated with SPG/Marriott awards program and people do use their points here.  The Club Level gives extra bonuses.  We were just in a regular room and loved it.We did drop off our party in front of the hotel.  There is a dedicated protected area, but it can get hectic.  Just have to be patient.  Luckily, I was turning in our car to Avis and did not have to pay the $57 daily parking charge.One of the major reasons for booking this hotel is the ease into a large city.  The famous Pike\u2019s Market is but five or so blocks away, fifteen minute walk maybe.  The Westlake Center is just a block away to get the light rail and Monorail.  There are many surrounding restaurants, too many to mention. So much to see and do.Would we stay here again?  Even though we stayed but one night, we received good vibes from this establishment.  We would not hesitate to book again.If you found this review \u201chelpful\u201d in any way, please press \u201cLIKE\u201d to let me know."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 22,
        "expertise": 0.0037042291262740002,
        "user_cities_visited": 15,
        "review_days": 0.7272727272727271,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel because of the location to meetings in the DC area. The rooms are normal size for a DC hotel.  Overall the service is good. The gym is a bit small. The lounge is really small for a JW and gets so crowded often you can\u2019t find a place to sit.  The best part about this hotel is it\u2019s location to the monuments and other tourist sites in the area. As other reviewers have noted, this hotel doesn\u2019t seem to think it should work to improve as its main draw is the location and if you want the location, you\u2019ll stay here no matter what."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 67,
        "review_days": 0.40251916757940803,
        "helpful_class": 0,
        "review_text": "Very up to date, spacious rooms, luxurious feel, nice swimming pool,and great service. I usually stay across the street at W , so glad I tried something different this time around. Definitely my choice for accommodation when in Chicago going fed."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 3,
        "review_days": 0.260679079956188,
        "helpful_class": 1,
        "review_text": "Overall, the experience was great.  The service was solid.  We ate locally the whole time, saved a bunch of money and had excellent food.  Try Mr. Mommas Breakfast and Lunch Cafe or Sweets Raku in Chinatown or even the Irish Pub right up the corner.  All amazing.The only reduction in star was due to the weak wifi signal in our room.  Had to use the business office to get my work done.  I'd stay here again, I'd just make sure not to bring my work next time.  Foolish me."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.8483023001095291,
        "helpful_class": 0,
        "review_text": "A woman yelled at me during breakfast over a table leading me to feel unsafe at this property. I left my water bottle on the table to indicate the table was being used since I was by myself. Someone moved my water bottle from the table. When I returned, two boys were at my table. Since there were no open tables and it was extremely busy, I asked the boys to move since I had been sitting there for a while and didn\u2019t feel I should have been left without a place to sit. The mother (who was of White descent; I\u2019m Mexican) of the boys came up to me and started yelling at me and putting her hand in my face. This was VERY embarrassing and neither security nor hotel staff intervened until after the fact. I asked the woman to leave me alone 3 times; she wouldn\u2019t so I called 911 (who said she should\u2019ve left me alone after I asked her to leave me alone the first time-she went back up to her room before they arrived so no citations were given). The head of security, Samuel Miller, came down and said I can\u2019t reserve tables so I pointed out that the man at the table next to me left his coat on the chair when he was away from his table. Mr. Miller said \u201cthat\u2019s different because it\u2019s a coat.\u201d Additionally, Mr. Miller kept saying \u201cI see what you\u2019re saying BUT I\u2019m a parent too...\u201d and even agreed with the woman when she said the cops wouldn\u2019t do anything (like I mentioned above, she should\u2019ve left me alone after asking her to leave me alone). Needless to say, Mr. Miller was obviously indicating that the woman had a right to confront me and that I shouldn\u2019t have asked the boys to move. Further, in my conversations with Mr. Miller, he insinuated that I was being confrontational when I was actually trying to remain calm the entire time the woman was in my face YELLING at me. He NEVER confronted the woman about how she very hostilely confronted me. The woman and her boys were away at a different table, all the while Mr. Miller and security were surrounding me (a Mexican woman) as if I was the one to create the hostile environment. It was blatant that he was not neutral, as I would think hotel staff should be.I spend a lot of money at Hilton Hotels and shouldn't feel like I was in the wrong for asking the boys to move from the table I had been sitting at all morning. I was given 5000 HH points (that have yet to show in my account), but that doesn\u2019t change the fact that nobody from the hotel stopped the woman from causing a scene in front of several people, ultimately leading me to feel unsafe during the remainder of my stay. I did not return to the lobby for breakfast, nor did I participate in the reception for the duration of my stay since I felt very unsafe and uncomfortable. I\u2019d also like to note that I requested to have breakfast in my room and both security and front desk denied this request. Both said I could take my breakfast to my room, which completely defeats the purpose of attempting to avoid all contact with the woman."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 15,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 7,
        "review_days": 0.082694414019715,
        "helpful_class": 0,
        "review_text": "I was in town for a conference and grabbed this hotel after reading the reviews.  I thoroughly enjoyed my 2 night stay!First off, the staff was great. Check in was a breeze and I didn't need to ask for help with bringing a large box to my room.The rooms were modern, well decorated and super clean. Really really clean. I melted into the king size bed. Even the snacks they leave in the room for a charge were top notch!The bathroom was clean. The wallpaper was peeling off a bit, but that didn't take away from the feel of cleanliness.I ate lunch in my room, which they order from a local restaurant and that was also delicious; delivered on time, hot, and with all the fixings.The street noise was loud, but I enjoy listening to the beeps and people. If you don't like those sounds, the hotel isn't for you.Oh, the chaise lounge in front of the  huge windows was very movie-esque, I loved sitting there and watching the city!I will be back!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 7,
        "review_days": 0.7557502738225631,
        "helpful_class": 1,
        "review_text": "Stayed here with my family, great location walking distance from capital, mall, train station and most other attractions. Not a lot of restaurants around but there are a few food options. Quiet location."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6894852135815991,
        "helpful_class": 0,
        "review_text": "I went to attend Muay Thai training class on Saturday morning and my experience was very good. Hotel staff is very supportive and i would like to specially mention to Mr. Thitaphat and Ms. Patcharin for the support. Hotel is having all necessary facilities like  health club  Boxing Ring, Spa, Yoga, Gym. Looking forward for more sessions like this."
    },
    {
        "user_review_posted": 451,
        "user_total_helpful_votes": 228,
        "expertise": 0.002344025426351,
        "user_cities_visited": 407,
        "review_days": 0.056407447973713006,
        "helpful_class": 1,
        "review_text": "Mandarin Oriental is a luxury brand.  The hotel is nice and the rooms comfortable.  Check-in and out was a breeze and the bill was accurate.  The room we received at early check-in was on the 8th floor.  You might think it would be quiet and it times it was, but it seemed every screaming child and their parents had been booked onto the floor.  In addition, did anyone tell you about the train?  Yes, if you are a light sleeper, you are not going to like the fact that the trains run within feet of the front of the hotel, except they are one level down.  Does this help? Yes, but not much.  So when they sound several horns at 4 a.m., you will know what I mean.Muze is the cafe.  It's nice and service was good.  Breakfast for two will run between $45 and $75.  Coffee is $8.  I did not order room service. I'm not grousing, but it seems a bit steep.I did use the workout center and it is modern and clean.  Very nice!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.422782037239868,
        "helpful_class": 0,
        "review_text": "My daughter is currently in National Children's hospital. When I arrived at the hotel to check in, they saw my badge from the hospital still on my shirt and asked me if I was okay. I told them I had just had the worst day ever. I drove hours to be at the hospital (I travel for work) and had arrived too late to see my little girl. I hadn't eaten or slept since I'd been informed my little girl was in the hospital.As I often stay in hotels for work, you get used to staying. It remains rather impersonal. However, when William and Sarah sensed what a tough time I was having, their compassion and kindness meant the world to me. Making a stay a rejuvenating experience was exactly what I needed. Not a transaction, and experience.Thank you to the wonderful staff the Hyatt and especially William and Sarah. Showing me a little humanity on such a rough day was everything to me. Bless you both."
    },
    {
        "user_review_posted": 183,
        "user_total_helpful_votes": 91,
        "expertise": 0.0023038487720140003,
        "user_cities_visited": 83,
        "review_days": 0.072836801752464,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Grand Chateau. Very clean room and very convenient location being one block off the strip.We loved being in a smoke free hotel in Las Vegas. So many of the larger hotel/casinos make you walk through their smokey casinos to get to your room.The pools were 'average' but someplace to cool off.There is no concierge level as this is a vacation club and I missed getting my free coffee in the AM. There is a Starbucks in the lobby but I hate paying $3.50 for a coffee but I was too lazy to cross the street and get it at McDonalds.Get your supplies across the street at the miracle mile shops. $1 waters are a must."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 45,
        "expertise": 0.002031530917563,
        "user_cities_visited": 104,
        "review_days": 0.742606790799561,
        "helpful_class": 2,
        "review_text": "I love going to the Four Queens because it's older and it has a good vibe to it. The main reason for my review is that I visited a Subway Restaurant inside this casino and I have NEVER seen one so clean and shiny as I did inside here. Two gals behind the counter, Maria and Leticia, had that place looking like no other! The glass surrounding the food was noticeably sparkling, and the food was fresh and there was nothing out of place. I notice stuff like this. Seriously, this Subway was pristine! I was impressed."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 30,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 82,
        "review_days": 0.404709748083242,
        "helpful_class": 1,
        "review_text": "We booked at the last minute and we were a little concerned not having ever visited and read the reviews that were a bit mixed; but it was roughly where we wanted to be.  It was an absolutely fantastic room and good facilities within the room, beds very comfortable, tea & coffee making.  We came in on the Bart to Embarcadebro and walked to the Ferry Building and caught a tram along the Wharfe to Pier 41 and crossed the road to the hotel.  Although it has no restaurant, come out of the main door turn left 10 metres there is an iHop restaurant just superb.The Zephyr Hotel has an excellent concierge service who are excellent, would definitely return to this hotel due to location, excellent room and bed plus service from staff."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "Hard to believe a hotel l which caters to airline folks charges 800 a nite.  Rooms very small.  I would NOT recommend.there was a big demonstration going on.  Service incredibly slow at breakfast.  Food ok."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.46933187294633005,
        "helpful_class": 0,
        "review_text": "Check out the hotel website--if you're young, hip, and here for fun, you'll probably like it. I miss the Prescott Hotel that used to be here--it was a great boutique hotel for business or pleasure. Now, working is difficult: there's no desk, so you'll need to work in bed. Even that's a problem as there's no good bedside light."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 152,
        "review_days": 0.023001095290251003,
        "helpful_class": 1,
        "review_text": "We stayed at the Emirates Hotel for three nights while visiting Dubai.It was a little hard to find, at least using Google Maps.The service was good, lobby was clean and luxurious and the rooms were excellent. Clean, well furnished although a little gaudy.There was a little kitchen and kitchen table so we could fix our own meals when we wanted."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.6955093099671411,
        "helpful_class": 1,
        "review_text": "The hotel or I\u2019d rather call it motel is awful you should write that this place doing construction, AC is central with no control panel in the room so you have to accept whatever temp. Inside the room.I have to pay resort charge although the hotel has no swimming pool but they let you have an access for another far away hotel!!!The windows of the room are very old rusted not energy saving. Very small room and boxed restroom.Front disk person( Isiah ) is very rude and should not be in customer service position .I will never recommend this place to anybody."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 169,
        "expertise": 0.010275469742743001,
        "user_cities_visited": 140,
        "review_days": 0.949616648411829,
        "helpful_class": 0,
        "review_text": "First off I have stayed here before and I didn't like it, but I have evolved in my visits to Vegas. In my first review I thought the room was awful. But this time was way worse. I didn't recognise the set up and used different lifts this time round, so I must have stayed last time in the South Tower *prior* to the South Tower upgrade.The reason I am giving five stars is simple: It deserves them for being so damned cheap and what's that I hear? Yes, free Wi-Fi and no disgraceful resort fees!!! Next door at \"the D\" is $29 extra per person, per night. From trip one to trip six just gone, I rarely pay this horrific misleading charlatan fee and just give the Strip a wide berth unless comped. Resort fee hotels score very low on Trip Advisor with me on that important basis alone. And hotels like 4 Queens get five for not being vile. For being great, actually. Resort fees are a scam and that's all there is too it, to pay less commissions to bed shops and to simply, purposefully and knowingly mislead the customer. But that's why there are law cases under way.Now I don't pay fortunes for my rooms any more, forget all that, I'm there to have a good time and not inspect the furniture. And Four Queens right in the heart of Fremont (next to the Golden Nugget and Freemont Hotel), but still gave me a quiet room as requested as I have chronic anxiety (thanks!).So it's very basic in the North Tower, the South will be much better. Now I'm going to be brutal, but I'm not judging and just describing and I'm happy with it and am already booked in for two more future jaunts. I know it has to be very budget at the price paid and that's fine with me. But the room I had explained for others...So the lift/elevator is practically on Fremont, right by the bar and the doors onto street. First thing you notice is that there is no air cons, it's uncomfortably hot and smells sometimes, plus they can be busy as they are small and there are only two.This leads out into the only corridor, vending and ice straight away. Corridor is like Alice in Wonderland size, very small, almost had my head on the ceiling, carpet very old, very horrible and usually dirty with bits of littler. Old fahioned as you can imagine.Room, very small, low ceiling, air con hums over and just about manages to retain a suitable temperature, but I would normally prefer way lower, I don't know if this untik was running as supposed to or not, but it wasn't great. But  of course I'm sticking happy enough with the low low rate I paid.Furnituree and fittings, all terrible, all bathroom fairly awful, but you know hat, everything was working and fuctional, I had enough paper, towels & toiletries. Towels and linen more yellowed and could do with a bleach, but smelt clean and were perfectly fine since I wasn't looking for glowing white and soft Egyptian linen (which you certainly don't get!), But again, for the price outstanding! Though I don't know what the deposit at check-in is for, like $50 a night or more? Nothing in the entire room would fetch $1 at sale? The furniture is all old old, mahogany, with odd bits of it in really bad condition. But it does the job at \u00a330 a night all in! I don't mind the deposit, I can understand why the hotel would want one outside of furniture. The mattress was very comfortable, that was the highlight of the room and the telly works!The carpets I tried not to think about as they are well-used shall we say, I never went barefoot. But it was hoovered I reckon. Plentiful hot water, but rubbish shower itself, too low, but hey, you know I'll say, for the price!So if the room was over $100 a night I'd be livid. But it wasn't, is was around $35 all-in. The staff were very courteous in and around the lifts, the staff need to use them too, but they were always polite and again, this hotel runs these rooms for low prices for many reasons.I went in Magnolias and again it didn't dissapoint, and the hotel gave vouchers for in there at ceck-in. Unfortunaltely they used to be BOGO or 1/2 price if alone, but now they were just BOGO only, or at least they don't mention the 1/2 price any more printed in them, which is unfortunate as I usually go alone to Vegas.Drinks service in the casino was okay. Hotel is right next to the D and McDonald's, they do incredibly cheap Hazelnut or Vanilla (not listed on menu but they do offer hazelnut) for less than two dollars, and an unwritten special on Sausage McMuffins at like $1.60! Put an egg on and it's more like $4. Weird. Lok specifally for the sausage and cheese only McMuffins, anyway I love Maccies so I do bang on...Overall it stretches my human needs right to the edge, but none of them are that bad so I do it. Clean comfy bed, safe in room, hot water, secure door, my room was quiet, strong Wi-Fi and all you need for a basic room right in the heart of it all."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 28,
        "expertise": 0.007441735015386,
        "user_cities_visited": 33,
        "review_days": 0.191675794085432,
        "helpful_class": 2,
        "review_text": "I have just returned from New York and thought I needed to write this review.My husband and I booked a suite so we thought we could relax a little bit more as this was our second visit to new York. How wrong were we.The receptionist was rude on approach.   No information given on surrounding area just given a set of keys.  15th floor rm 15.  As we approached the room a lady and a gent walked out of room.  When I questioned them they scurried off.So here are the details of the suite.Room 1 as you enter through Door number 15 .  Is a single bed..a cupboard and a sink.  Canteen table and two chairs. .fridge.Shower room and toilet is situated between room 1 and room two which coincidentally is the main bedroom but room 16.  This also had a sink and cupboard with the bed in the middle of the room.  But a door leading back out to the corridor that wasn't locked.  My husband went back downstairs for the key to lock this door..only to be told he didn't need it.  (Very fishy)  he insisted and half hour later given the second key.We thought OK don't let it spoil our holidays.  After unpacking we noticed there wasn't  a safe.   We went to reception only to be told there are none and that we should leave valuables with her in the hotel safe  ( which by the way is a locked drawer under their counter) .We locked all our things in the suitcase to be safe.The room we boiling permanently.   The water in the shower was boiling.  The sheets were never changed in all our stay.We complained about the room only to be told that's it not doing anything else.There are much better hotels in New York.Stay away from this one."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 76,
        "expertise": 0.002818016389681,
        "user_cities_visited": 82,
        "review_days": 0.54381161007667,
        "helpful_class": 0,
        "review_text": "Upon check out I received the bill which was correct. After arriving home I checked my bank statement and found 2 charges, one matching the bill and another for $60. I called the hotel and spoke to Jessica who insisted it would fall off. I called the bank and they said it would not fall off so the bank removed it from my charges. I should NOT have to have done this!The room was cleaned daily and housekeeping did a very good job except for two of the four days they did not leave bath towels. I had to call to request them.On a positive note the staff who handle the breakfast are outstanding. We had some significant crowds and yet the various stations never ran out of food. They were friendly and helpful. I needed to warm my coffee in the microwave and they were happy to oblige.The location of the hotel is great, however, just expect a problem or two. Just hope they are minor."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.095837897042716,
        "helpful_class": 0,
        "review_text": "My husband and I spent 10 amazing nights at the Shoreline and are so glad we chose this hotel.The staff were so friendly and helpful with all queries we had. It was our first time to Hawaii and the location was perfect. Close to the beach, shops, transport and restaurants. The roof top pool was a god send for the days you wanted a quick dip to cool off after a hard days shopping and the Ross Store (one of my fave shopping spots) is literally straight across the road. The only downside we found was that there wasn't a little table and chairs for the times you wanted to eat in and relax. Other then that we are returning in May for a wedding with our children in tow and guess where we Wil be staying? Yip - you guessed it. Shoreline Hotel :)"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 18,
        "expertise": 0.001370818582539,
        "user_cities_visited": 6,
        "review_days": 0.7820372398685651,
        "helpful_class": 0,
        "review_text": "Returned here again for 14 days and as usual it was fantastic. The room we had was  on the 10th floor away from the noise of the demonstrators ( staff from hotel next door ) and was good again. We would like to say a special thank you to our housekeeping lady, Yeu Wah, who not only kept our room spotless but is one of the nicest people you would want to meet. Ohana East are very lucky to have such a beautiful person working for them. In saying that may I say all staff at Ohana East are very pleasant and eager to help. We come here every year around this time and this hotel is in a prime location with good amenities and wonderful staff. My wife and I look forward top our next visit in November 2019 or hopefully earlier."
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 38,
        "expertise": 0.0012872852992010001,
        "user_cities_visited": 50,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "Cost and convenience were two factors influencing our choice of the Belltown Inn.  It was relatively inexpensive compared to the chain hotels and it's convenient to a lot of the tourist attractions.  What we found, however, was so much more.  After a 7 day cruise, we were thankful for the self-serve laundry facilities.  We spent our mornings and evenings on the rooftop reading and unwinding from being tourists.  There is a kitchenette area with sink, microwave and coffee maker.  The room was a bit small but still held a king-sized bed and desk plus the kitchenette."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 14,
        "expertise": 0.0006620324395890001,
        "user_cities_visited": 12,
        "review_days": 0.20153340635268302,
        "helpful_class": 0,
        "review_text": "We stayed for a week at this central downtown location a few blocks from the Miracle Mile.  Room was spacious and well designed.  Nice to have a sitting room buffer between the window and sleeping area.  Notwithstanding this however were negative offsets.  Not much of a view.There is no quality focus with staff: staff have to check with supervisors in other areas before they can address your concerns.  We had problems with elevators, having hot water, getting heat in the room (this had to be turned on by the front desk), getting wine glasses, and they have a la carte mentality to everything.  We were sadly a little disappointed after an initial good impression."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 5,
        "expertise": 0.0007887176595100001,
        "user_cities_visited": 23,
        "review_days": 0.5104052573932091,
        "helpful_class": 0,
        "review_text": "We liked this Hotel, space was nice for a family of 4, friendly staff.Only issue was pool closing for some construction without a heads up, but they provided a solution, so overall good stay and would recommend this place."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 22,
        "review_days": 0.035049288061336004,
        "helpful_class": 1,
        "review_text": "We booked a room for 4 people for 3 nights and were given a large room on the 6th floor. Facilities were impeccable and basic toiletries were provided in the modern bathroom (which had a built in TV). Small kitchen included a microwave, coffee maker and a sink. Flat screen tv had cable. Wifi was fast and free. A lounge on the 10th floor provided guests free Peets coffee and tea and a wonderful view of the city. Important to note were the delightful Filipino staff who were very willing to help out even with the smallest requests. Would definitely return to the Donatello! <3"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.26779846659364703,
        "helpful_class": 1,
        "review_text": "Hotel was awesome except for one thing. Elevators only at one end of the hotel working. NO elevators at both ends. Extremely LONG walk from elevators to our room. Elevator to pool area about a third of the way was not working. Hotel really NEEDS elevators at both ends of the building. Mattress was a little hard and pillows were too big. Should have at least 2 smaller pillows available."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5142387732749171,
        "helpful_class": 0,
        "review_text": "The hotel seen from the freeway is not the hotel it's much smaller and only 4 floors. The general staff is not very friendly and it seems like blacks aren't welcomed.  The rooms are motel 6 with better bedding.    No refrigerator or microwave.  Just a very basic hotel room and experience."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 76,
        "expertise": 0.002195740924638,
        "user_cities_visited": 50,
        "review_days": 0.326396495071193,
        "helpful_class": 1,
        "review_text": "Casa Nistra is an oasis of calm in the middle of busy Bangkok. We booked a superior double room, we stayed on the second floor. The room was immaculate. Great to have amenities such as a kettle with complimentary tea, coffee and water and a very reasonably priced mini bar. The bed is super comfortable and it was very quiet at night. The bathroom was well appointed with casa Nistra toiletries, shampoo, shower gel, etc. We had a shower cubicle in our bathroom, if we booked again we would book a deluxe room as it would be nice to have a bath.Hotel staff are attentive and wonderful. Smooth check in. Hotel will arrange a taxi to the airport for 500baht. We took a metered one from the airport and with tolls it came to around 300baht, so worth it for the convenience.One thing led to giving 4 not 5 stars, we ordered room service around 9pm, called at 10pm to see where it was and the lady apologised she had forgotten to put our order through. It came quickly after that.We would definitely stay here again, a real shame we arrived so late and had to take a flight early in the morning as we would have loved to use the pool and restaurant."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 123,
        "expertise": 0.066240023538931,
        "user_cities_visited": 68,
        "review_days": 0.7995618838992331,
        "helpful_class": 0,
        "review_text": "I had initially written a scathing review as I had a horrible experience on my first day.  The concierge was at pains for me to go away and would not smile when I approached her to ask a simple question.  The check in was too business-like and I was struck by lack of warmth.  For the breakfast buffet, I had to fight with to not get a table right next to the entrance when it was 2/3 empty.Most hotels when faced with such review try to make excuses, but to the credit, the front office manager (Pippy) and the head concierge (Ings) approached me to make amends.  Both of them really tried to understand what had gone wrong and make earnest efforts to redress the situation.  I hope both of them get commended for their actions as it made rest of my stay a warm and enjoyable one, and made me forget the travesty of the first day."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.159364731653888,
        "helpful_class": 0,
        "review_text": "The hotel is really centrally located, has comfortable and updated rooms and is generally quite, except for the occasional sirens (nearby fire station ??). Nice ambiance overall and very friendly staff. Pretty good value for the price."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 4,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 5,
        "review_days": 0.161555312157721,
        "helpful_class": 0,
        "review_text": "We have used Embassy Suites for over 20 years.  We find them always spotless with staff who are very friendly and most obliging.  This property is very well located with plenty of shops and restaurants in easy walking distance.  We took a friend with us who was very happy with the two bedroom/two bathroom unit we shared.  This meant that at the end of the day she was not in an empty room on her own.  This made her time in Honolulu a happy experience."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 19,
        "expertise": 0.0017721752719620002,
        "user_cities_visited": 28,
        "review_days": 0.480284775465498,
        "helpful_class": 0,
        "review_text": "Great location, with tour bus stop just outside.  Best bed I slept in on my trip.  Room was quiet and clean.  Good complimentary breakfast included. I would recommend this hotel and would definitely rebook if returning to SF."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 21,
        "expertise": 0.000799955864504,
        "user_cities_visited": 47,
        "review_days": 0.66538882803943,
        "helpful_class": 1,
        "review_text": "No it\u2019s not one of my relatives that stayed a little too long - it\u2019s my personal Fremont Hotel & Casino experience.  The d\u00e9cor is old, the rooms are smelly and loud, and let me add the food was bad (& served cold) and it\u2019s amenity of in-room internet access didn\u2019t work.  Too make it worse, I paid for this.Don\u2019t believe the advertising that the rooms are clean, they are not clean. They are small and dirty, and not well maintained. Maybe it was maintained back in 1956, but not anymore. Forgot to mention the bath tubes don\u2019t drain and the sink handles come off. And definitely don\u2019t stay in room 835, its moldy too.  Reminded me of dirty gym sock.Since the Fremont is in the entertainment district we expected some noise, but that noise was so loud (80dB) at night between the parties and the loud A/C we had to move.  The low frequency noise resonates through your bed too, forget about getting any rest.  We moved to the north side of the building, 1135, so if you have to stay at the Fremont because there is no other lodging available anywhere else - stay on the north side.Why are the police not enforcing the laws in LV? Lewd exposure (ordinance 10.40.050) at the Fremont Street Experience is illegal. There are young kids here too.  Once you see something, you can\u2019t \u201cunsee\u201d it, at all hours, not only in the evening.Why do visitors have to put up with this plus the constant solicitation? Where is the management of this LLC? I challenge anyone to walk any block without someone peddling you for money or being solicited.  They also block public access, but apparently no one cares about public safety either. Safety gear for Slotzilla visitors but not the elevated lift truck operators working outside of the platform. Safety not a priority for their own people or us. Not an enjoyable experience for me, and definitely not family fun entertainment.What can I say that was positive? The housekeeping staff was nice.  Other than that, good luck if you have to stay at the Fremont Hotel & Casino. Hope your experience is better than mine."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.47754654983570605,
        "helpful_class": 1,
        "review_text": "Not a hotel equal to the reputation Hyatt had precociously earned. No room service. No business center. Not an informed staff as the didn't seem to be aware of new rooms being opened. Overall it is a disappointing Hyatt experience.Will have to re-evaluate my membership."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 73,
        "review_days": 0.076122672508214,
        "helpful_class": 1,
        "review_text": "New Business/Leisure hotel near the Burj and Dubai Mall. Great Location in the new downtown. The perfect Taj hospitality. Breakfast in the morning also had Indian Veg options, which is great for vegetarians for me."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 16,
        "expertise": 0.001163078848787,
        "user_cities_visited": 52,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Our 2nd stay at the White Swan Inn was just as wonderful as the 1st, which was 7 years ago.  We love the location.  So easy to get to public transport and so many great little spots to dine close by.  The staff is very accomodating and friendly.  The rooms are comfortable and clean.  A breakfast of freshly prepared and varied options each morning was so appreciated.  The happy hour is the frosting on the cake!  Lovely apps and wine at the end of a long day of exploring the city.... fabulous!  And our granddaughter loved the fresh baked cookies in the afternoon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.022453450164293003,
        "helpful_class": 0,
        "review_text": "Just before arriving to our hotel we found out the concert  we came to see was cancelled. Fine, we're just happy to get a nap after a 6 hour drive. We get to our room and it has only 1 bed. We reserved 2 queen beds. Thankfully after some convincing we got a new room. They said when you book online there's no guarantee of a room. My husband parked the car and was charged $19 for parking in their lot. In the morning we found out our free breakfast was actually $10/person. Staff was rude and couldn't care less about all hassles. Hated it!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.09529025191675701,
        "helpful_class": 1,
        "review_text": "this  is   our   2nd  stay  at  the   outrigger, location is  great  right on the  beach, all  staff   friendly, lots  of   nice  restaurants   nearby. We   hire a  car  and  drive    to the  north shore  where  the   scenery  is  amazing and  the   beaches  are  beautiful   and  not  touristy   like  waikiki.Rooms   are  spacious , poolside  after  a  day  at the  beach,  very  relaxing. Word  of    warning  stay  clear  of   wyndham  timeshare  staff  in   hotel  and  also  in  leuwers  st  near   hotel. We  will  be  staying  here  again   on  our  next    visit to   Hawaii"
    },
    {
        "user_review_posted": 297,
        "user_total_helpful_votes": 125,
        "expertise": 0.001932971258801,
        "user_cities_visited": 88,
        "review_days": 0.400876232201533,
        "helpful_class": 1,
        "review_text": "The only reason I haven't given them a 5 star is due to the mattress being very hard. I like firm mattresses but this was actually hard, the kind where you can feel there isn't enough padding between the springs and the top.... 5 days into our 12 night stay I got used to it and stopped waking up with a sore back. Onto the all the positives: we arrived on a 6am flight and were prepared to hit the streets until our 3pm check in but a room was available and they checked us in early without any extra fees, like Las Vegas charge - we were very happy; not sure what the hotel was before Hilton refurbished it and opened up in June 2016, but they have done a great job; my husband and I stayed in a 2 x double beds room which had ample space to move around in, a bench to place suit cases on, a wardrobe, large TV, heaps of electrical sockets including a USB charging point, a small round table for food/drinks/laptop, Neutrogena toiletries, very large shower and toilet behind a sliding door, large vanity area, in room safe, microwave, fridge, coffee maker with coffee sachets/pods, ice bucket (ice in the foyer) hairdryer, iron and ironing board. I could often smell a pleasant perfumed fragrance in the foyers, which I later discovered was one of the disinfectants the cleaners used - nice and fresh. Our room was on the 3rd floor which is where the pool is, I asked for a quiet room which it was, but the only downfall to that is the balcony faced the car park and another building so we didn't use it... no big deal as we were out for most of the day and enjoyed the cable TV when we got back. The pool area was a little larger than what the photos do justice and they had a bar, billiard/pool table, couches as well as sunbeds. The hotel also had a guest laundry (washer/dryer) which we used at a cost of $3 USD per load. Every morning the lobby was setup with free tea and coffee and late afternoon they would provide free chilled water which was infused with fruit - 3 options like lemon, lime and pineapple which was our favorite. The hotel had both a front and side entry point - the side offering a ramp for those with wheelchairs and prams, the front of the hotel which faced the International Market Place has stairs only. The hotel's restaurant 'TR Fire Grill' still wasn't ready when we left 2nd Dec, though appeared to be very close to finally opening. The hotel did however have a convenience store attached to its lobby with snacks/drinks/alcohol, souvenirs as well as a cafe that served various sweet and savory items, coffee etc. Across from the hotel was a Food Pantry which boasted a large grocery store, alcohol, fresh fruit/veg and meats as well as some ready made cooked hot items - upon entry there was also a Coffee Bean and Tea Leaf cafe, an Asian sushi shop and one that prepared various hot meals which people often queued at . As mentioned the hotel's front, sits across from the newly built International Market Place (last time we were in Honolulu it was actually more like an open air market place, but now its an upscale semi enclosed building with Saks on 5th; Honolulu Cookies and other boutique stores, as well as a cafe at the front entrance called 'Kona Coffee Purveyors' which makes excellent coffee, has an onsite bakery with lots of yummy things and even sell glasses of wine); from here you can walk through to Kalakaua Ave which is considered the main shopping/restaurant strip. If you need to jump on a bus, there is a stop located on the corner opposite to the hotel and for example a $2 bus fare took us to Ala Moana Shopping Centre about 15 minutes away. Despite the hard mattress I would consider this hotel again if the price is right (the price was creeping up after it opened, so I may have been lucky booking it pre opening in June 16)."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 102,
        "expertise": 0.004432782955600001,
        "user_cities_visited": 93,
        "review_days": 0.553669222343921,
        "helpful_class": 0,
        "review_text": "This was my 4th of 5th stay at this hotel.  My prev1. ious stay were really good, and I was always recognized as a platinum member, and twice got upgraded to really nice suites.  This was not the case this tripWhat I liked about the hotel1. They have a concierge Lounge and the food is pretty good2. While not on the strip, the location is very close to the strip.  If you have a car, or willing to take Lyft/Uber then you are good3. If you have business at the Las Vegas Convention Center, this hotel is on the south side of the center, and right next too itWhat I did not like1. I was put in room 1023.  It had a view of the parking lot.  There was no closet in the room, just a rack to hang your clothes2. There were not water bottles in the room.  I called and asked if I was supposed to get water bottles, and they said it should be in the room.  I told them that there were not bottles, and they said they would send them up right away, and to be fair, they did3. It was obvious that to me that this is not a room they usually put platinum members in.  So I asked the person I was talking to, (I think her name was Erica) aren't Platinum members supposed to be put in better rooms, and she responded that usually putting the members in higher floors is what they do for platinum members !  Now I know that was not  the case my last few stays4. I thanked Erica, and told her I was writing my trip adviser report .   She responded by saying she could look to see if she could find a better room!  That actually made it worse for me.  So they have good rooms, and for some reason are not upgrading platinum members (I checked in Sunday evening and was leaving Monday morning).  I declined, and chose to wrote a an honest review again.5. As many other hotels in Las Vegas, they add a resort fee to the hotel rates they quote you.  The resort fee.   The resort fee is supposed to cover parking and internet.  I did not have a car, and internet is supposed to be complimentary for platinum members.  I find this practice appalling.  I wish they would be more honest, and show the nightly rates that includes everything, or waive platinum members from paying resorts fees, and as Caesars does to their Diamond membersI am afraid Renaissance is not removed from my list of favorite places to stay in Las Vegas.  Unless I am have business at the convention center, I will stay somewhere else"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.262322015334063,
        "helpful_class": 1,
        "review_text": "Such a wonderful hotel and friendly staff... I had an early flight into Miami which was ok since The friendly staff allowed me to check in early! The hotel is very beautiful and well kept! My room was extremely clean and modern! I loved that the room had a Bluetooth player and also a vinyl player along with records. The breakfast vouchers that I received was a plus!!! On my birthday, I received a nice birthday gift from the staff- that totally blew me away! I stayed a total of 5 nights and everyday the maids did an amazing job keeping the room clean. The rooftop pool was relaxing and not too full! I enjoyed my workout at the SLS hotel- just the right equipment for my boyfriend and I. The hotel is a nice location - short walk to the beach and the surrounding restaurants. I will be coming back to the Redbury!!!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 22,
        "expertise": 0.002856547378228,
        "user_cities_visited": 120,
        "review_days": 0.981927710843373,
        "helpful_class": 0,
        "review_text": "I stayed with friends over the weekend and we had a good time. The rooms are clean the front desk staff was kind and we enjoyed the happy hour hours and breakfasts. What I'm disappointed about is that I left my toiletry bag on the hook in my bathroom and realized it when I got home. I called the hotel and filled out the lost & found online claim form with a description of the bag and items inside of it. I got an email back saying that the bag was located and I drove to the hotel to pick it up. Unfortunately, it was not my bag. I'm glad I didn't ask for FedEx to deliver it to me b/c I would have gotten somebody else's bag. One of the security staff went to my room to check if I have left the bag there and he said there was nothing. I am very disappointed because I know I left the bag in the room. It had a couple of items of sentimental value as well as a expensive hair products and Chanel perfume. I was sure that housekeeping would turn it in and I would be able to retrieve it from the lost and found. I was told I would be called back after security checked one more spot, but just in case I opened another claim with a more detailed description of the bag so that it could stay open on file. I would hate to think that housekeeping stole the bag but right now that is the only explanation and I'm so disappointed. I still have my fingers crossed that it will appear, but this has it left a very bad taste. I have since gotten notification that there has been no success in locating the bag. No one went back into that room after I checked out. Security had gone in to check precisely because it was vacant the day after I checked out. So, only me, housekeeping and security had been in that room in that 24-hour window from checkout.Just disappointed and bummed."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 42,
        "review_days": 0.301752464403066,
        "helpful_class": 0,
        "review_text": "After reading many tripadvisor reviews I chose Washington Plaza for a short family trip over July 4 weekend. The lead factor in choosing this property over the many DC options was the pool, which due to inclement weather we did not use until the morning of the day we checked out. What I did not expect is the quality of the rooms! We had two adjacent rooms at the end of the hall. It was like having our own private little retreat. It could not have been more perfect. The location of the hotel is extremely convenient to metro, restaurants, the National Mall and many of the DC museums and sights. Finally the hotel staff were all friendly, professional and eager to help. This will definitely be our new go to DC hotel!"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 29,
        "expertise": 0.002275970279605,
        "user_cities_visited": 39,
        "review_days": 0.025191675794085003,
        "helpful_class": 0,
        "review_text": "Upon entering our room, after sundown - the light switch that controls a table lamp did not work, as the lamp was turned off. We stumbled into the room, 15-20 steps before we could reach a light to turn on. It was totally black inside this room. My husband is disabled, so it was not a good situation. Please remind maid service to check the light situation for future guests.And yes, it's very convenient to the airport -- but goodness, we awoke once every hour - even with ear plugs!On the plus side, room was very clean and bed comfortable -- lovely decor -- but don't plan to return to this location."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 30,
        "expertise": 0.003126264298061,
        "user_cities_visited": 27,
        "review_days": 0.10460021905805,
        "helpful_class": 1,
        "review_text": "What a great hotel!  We stayed in a corner contemporary room that overlooked Navy Pier and the enormous outdoor pool.  The health club is one of the best I have seen at a hotel.   There is an indoor basketball court and game rooms - with pool table.   The indoor pool is a lap pool, but yhe outdoor pool was huge and there was a running track around the lower level of the property.   This hotel is close to everything - Mellineum Park, Michigan Avenue etc.   We could walk to everything.   The staff was wonderful!   The only disappointment was the concierge lounge.   It was $75 per day and the food was sparse and minimal.   No hot food, but free drinks.   I would definitely stay there again and again!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 23,
        "expertise": 0.0040253206975040005,
        "user_cities_visited": 106,
        "review_days": 0.706462212486308,
        "helpful_class": 0,
        "review_text": "Stayed for 3 nights in an executive room. The club lounge is excellent and exceeded anything we\u2019ve experienced in Dubai and Abu Dhabi in terms of service and offer. The staff in the lounge are wonderful. Well worth the upgrade.Relatively close to MBK/Siam. Get the shuttle bus down and a taxi back will cost you about 150-200 tbh. Getting to the Old City is a bit more of a challenge. You\u2019ll either have to get to the MTR station closest to the river boats and then go up the Chao Phraya river or do as we did and get a taxi to the Grand Palace.Great hotel. Wouldn\u2019t hesitate to recommend."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 220,
        "review_days": 0.41621029572836804,
        "helpful_class": 0,
        "review_text": "We stayed there for three days.  The whole hotel is decorated in such a manner that you het happy just arriving!  The staff was really personable and professional, and the room was clean and fresh!  Would happily stay there again!"
    },
    {
        "user_review_posted": 244,
        "user_total_helpful_votes": 98,
        "expertise": 0.0018395819427930002,
        "user_cities_visited": 92,
        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "I\u2019m a Diamond Hilton member and by comparison this hotel was OK.Staff were good overall; excellent at check in, too keen with morning housekeeping knocking at 8am and over zealous waiting staff at breakfast.Typical SF sights around union square with drug taking etc but that\u2019s not the Hotels issue.Handy for cable car and Union Square area."
    },
    {
        "user_review_posted": 254,
        "user_total_helpful_votes": 79,
        "expertise": 0.001399651260077,
        "user_cities_visited": 83,
        "review_days": 0.066812705366922,
        "helpful_class": 2,
        "review_text": "Stayed two nights, Room 1011, Ocean view. On the beach Ask for Ocean Tower room Ocean View ask for 1004 to 1022 or going down floors 904 to 922. And so forth per floors.You want a room right of Elevator.   Super View.Beach is rather small but very close to water an no one on beach except hotel guest. Very few kids. If you have kids go stay at the Hawaiian Hilton. Evenings they have a great 3 piece band at the bar by the pool.Beach Bar has a great Happy hour $4.00 dollar Mai Tai , an beer. 2 to 5.Again not cheap but what a view.Close to ABC stores. We had drinks on our deck every night.Coffee in the morning.Straight down the elevator an 25 steps to the ocean."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6621029572836801,
        "helpful_class": 0,
        "review_text": "The check in was smooth. For some reason no matter what key I had  when I tried to pick my floor at the elevator it would pick a different floor for me. I tried to switch my key out multiple times but still had the problem. A manager came and even couldn\u2019t get my key to work after switching it. The elevators were aweful all weekend.The phones weren\u2019t working I tried to call for room service twice but was put on hold for over 30 minutes each time. The morning I was checking out I tried to call the bell desk and was on hold for 40 minutes before I finally just went down stairs and got someone.My toilet also wouldn\u2019t flush the first day I was there. In the bathroom they had a scale in the bath room it didn\u2019t work.When I checked out they did comp my mini bar charges which was nice.The room was nice but overall I would say the Nobu with its location and some of the inconveniences was NOT worth the stay. With all the other options on the strip available and for the price I would NEVER stay at Nobu again."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 5,
        "expertise": 0.000901099709441,
        "user_cities_visited": 10,
        "review_days": 0.6746987951807221,
        "helpful_class": 0,
        "review_text": "Located in the shopping district of Bangkok. Wonderful service, massive hotel, beautiful views and easy access to everywhere. Rooms are well equipped and very comfortable. 24 hour room service menu with great food. We did however book a double bed and on arrival our room had two single beds and we had to pay extra to change the room so be careful when booking"
    },
    {
        "user_review_posted": 284,
        "user_total_helpful_votes": 2054,
        "expertise": 0.035002245626467005,
        "user_cities_visited": 63,
        "review_days": 0.6330777656078861,
        "helpful_class": 0,
        "review_text": "The Hotel is great.There are whole lot of places to be all around, bars, restaurants, casinos.So this is the best hotel if you are planning to stay at Vegas Downtown.The Hotel has a great ambience all day long.The betting minimmums are very affordable."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 32,
        "expertise": 0.006362867336055,
        "user_cities_visited": 18,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "Absolutely awesome stay. Cannot fault it in any way. Room was on the executive floor and the day and night views were stunning. Close to all you need, bars, shopping, restaraunts ect. Staff very professional and very clean hotel. We stayed when it was the Thia New Year which i would say if you want a real wild and wet experience which promotes the Thia culture at its best, then go then...... April 14th, 15th & 16th. Crazy time which we will never forget."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.43373493975903604,
        "helpful_class": 0,
        "review_text": "Excellent guest service!! From the moment we walked in. They literally had us checked in and heading to our room in 15 seconds! Attention to details was great! When we turned the TV on, it said welcome and my name! Pretty cool. I requested a city view and they provided a great view on the top floor (17th). Kids loved it! We needed a pair of pliers, (to fix an Ecig, LOL)I called the front desk and their engineer met us in the lobby! So very helpful and nice! The breakfast was very good also! Fresh and constantly stocked & maintained. It was busy but Javier, Fannie & Mari were on top of it! Let me tell you, I've been in the restaurant and hospitality business for 10 years & a small business owner, they did a great job! I was served and taken care of by your staff better than some restaurants I've been to!! Certainly will be back and highly recommend this hotel!!"
    },
    {
        "user_review_posted": 1,
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        "review_days": 0.33734939759036103,
        "helpful_class": 0,
        "review_text": "The rooms are very small and the water pressure in the shower on our floor(14) was very low. Also the room did not have a refrigerator or a microwave... Would have liked to have a boutique hotel offer a simple breakfast to the clients especially when on a vacation."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.7059145673603501,
        "helpful_class": 1,
        "review_text": "The lobby is nice and the pools are nice. The hotel is in a great location for Waikiki. Now, the rooms look nothing like the pictures. The room is much smaller than looks and is a little dated. The bathroom was decent but a little small. The hotel corridors are outside and parking sucks around the hotel. To park at the hotel or will cost you $45 bucks a night."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 7,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "I stay at this hotel relatively regularly for work as they host a number of conferences and are close to one of the organizations I work with often. I'm a nursing mom who travels often for work. So far they are the only hotel that has charged me to put a fridge in my room. I think it may be time to reconsider this policy, until then I'll be reconsidering my hotel choice."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "The room was old and dingy. There was actually a pubic hair left in the shower from the previous guest. Housekeeping not so great at this location. We have stayed at other RCI locations with no problem at all."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 20,
        "expertise": 0.010678338053379002,
        "user_cities_visited": 10,
        "review_days": 0.7311062431544361,
        "helpful_class": 1,
        "review_text": "Sadly I was very disappointed by our stay. We stayed six nights in total (3 and then 3 a few days later). I loved the sound of this hotel and the fact it was a little different, it caters towards kids (I\u2019ve got a 9yr & 12 yr old) and they loved the table tennis and other games. It felt run down and bed sheets had holes in them, towels were very worn and frayed. Sadly I was up one night a little later downstairs, probably around 10.30/11pm and saw several mice running around the reception/chill out area which I have to say I was a little freaked out about. I did tell the manager the next day who told me that he\u2019d only been there a couple of months but this is the first he\u2019s heard about it."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 7,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 9,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "Upon arrival to the Moorea building we had the sense that the resort is grossly understaffed.  When calling for any service you have to run the gauntlet of listening to music followed by endless recordings of the \" non existent \" operator bei g busy.   Oh, and did I mention BRITTNEY who funally answered? She had the maturity of a 10 year old. She confirmed a 3 a.m. wake-up call which we never received. This was so important as we were late leaving and missed our plans for that day.  I told Brandon.  No apology just a curt, \" I will let her know.  The pool was beautiful but filthy.  So many coolers and good wrappers laying around.  The hallways looked like they hadn't been vacuumed in a week.  Dirty glasses and disgusting towels in a heap outside of rooms left for an entire day.  The \" Concierge \" desk in the Moorea Building was left largely unstaffed. One day we saw 2 women sitting there texting and not once looking up to acknowledge us.  The Time Share Presentation was outstanding.  Keith was amazingly.  A consummate professional."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 19,
        "expertise": 0.002964434146162,
        "user_cities_visited": 150,
        "review_days": 0.29079956188389905,
        "helpful_class": 1,
        "review_text": "The hotel looks great and the space is perfect for relaxing - walking down to Chinatown or Union Square...but perfect for just chilling and watching Netflix.  The club lounge has excellent offerings and is staffed by an amazing team."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 52,
        "expertise": 0.005627275736511001,
        "user_cities_visited": 22,
        "review_days": 0.32749178532311,
        "helpful_class": 1,
        "review_text": "My husband surprised me with a stay in the penthouse of this hotel. From an exceedingly friendly and welcoming greeting by Warren, who was an unwitting accomplice to my husband's surprise by announcing that our reservation was the penthouse, everything was top-notch. The room was incredibly large, and not just by midtown standards. the attached private terrace was massive. We slept so well in the very comfortable bed, since the room was also extremely well soundproofed, and were able to enjoy our dinner leftovers the next day thanks to the wet bar refrigerator! The terrace was set up more for a party than private usage, as it was equipped with permanent wooden benches, but that worked fine for us. The flooring was so smooth and pristine, we enjoyed a barefoot dance on it, underneath the hanging cafe lights and to the sounds of the city, to cap our evening. The bathroom was impressive with soaker tub and separate shower, and two sinks! Notable for midtown Manhattan. We were able to easily walk from Penn Station, to the Broadway show we had tickets for, the restaurant for dinner, and any number of other activities available in Times Square. We enjoyed breakfast in the morning in the restaurant located on the ground floor of the hotel, as well. Very convenient! I highly recommend for a comfortable, impressive stay!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 3,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 20,
        "review_days": 0.5268346111719601,
        "helpful_class": 0,
        "review_text": "We had a \"girls\" night consisting of two moms and three teenage girls. We toured some museums and then attended a concert at the Verizon Center. The front desk was super helpful with dinner recommendations etc. After the concert they provided an awesome and thoughtful treat for our girls which made the trip extra special. Our room was perfect, clean and spacious...would definitely use them again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8351588170865281,
        "helpful_class": 0,
        "review_text": "Recommend Ambassador Hotel good location near Sky Train. Staff very good provide high standards of service. Mr. Jakkapong customer relations help me log in Wi-Fi and introduce transportation to airport. I will come to stay next time."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 17,
        "expertise": 0.0067674427158040005,
        "user_cities_visited": 6,
        "review_days": 0.7820372398685651,
        "helpful_class": 1,
        "review_text": "I'm blessed to have been to many of the Hawaiian islands, but Oahu holds in a special place in my heart thanks to Hyatt Place Waikiki. My family has been able to celebrate holidays and special occasions in style thanks to Dino and the rest of the staff at the hotel. The rooms and the property are perfect for both the novice and experienced traveler. The valets ever so patient, housekeeping as courteous as can be, the breakfast staff and bartenders make sure people are enjoying themselves, and the entire property exudes positive energy and the Aloha spirit. While I've stayed in other popular hotels in Waikiki to say I've been there, done that, the truth is that Hyatt Place Waikiki is my go to hotel to relax, enjoy and celebrate life while on vacation.  I look forward to my next trip to Oahu and staying at my home away from home...Thank you Dino and staff!"
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 114,
        "expertise": 0.002787352985182,
        "user_cities_visited": 113,
        "review_days": 0.135268346111719,
        "helpful_class": 0,
        "review_text": "My wife and I have just returned from spending a fortnight at this wonderful hotel during our 25th Wedding Anniversary Holiday.On our arrival we were greeted by Cornelius one of three Doormen who immediately took charge of our cases and escorted us up the few steps and into the lobby.On entering the lobby we were expecting a Gawdy cross between a Brothel and Russian Sauna to quote one of this hotels 'Terrible' Review writers.  What we actually got was a tastefully (although not our choice of colours) decorated area with a most definite air of friendliness.Jarvis, one of the numerous Bellhops immediately took charge of our luggage and we were checked into the hotel by the most pleasant of receptionists one could want to meet. Because we had arrived on an earlier flight than expected and that I had informed the hotel previously that we would have been arriving at a much later time they hadn't got our room ready, not their fault and being somewhat dry from our travels we retired to the Big 4 Restaurant & Bar for a beverage or two.Some short time later, we were escorted to our fantastic room on the 12th floor with the most magnificent view of San Francisco.  The Bed was extremely comfortable, although a little high for us short legs to climb onto, there was adequate space to hang our clothing and the bathroom was huge although we were not quite sure what the little room between the bed sitting room and bathroom was for?Now, our one and only gripe about this hotel - we found the bath difficult to get in and out of (especially as it was like Beechers Brook (that is a fence which is lower on the landing side than the take of side at Aintree Racecourse in England and used in our Grand National Horse Race)). Having done as much research as possible prior to our visit, I don't think this hotel has any walk in showers? It really could do with some and judging by the size of our bathroom and 'little room' we are sure some alterations could be possible?From the moment we arrived we were treated like Royalty, everyone seemed to know our first names wherever we went in the hotel and we were always, without exception, greeted with a 'Good' whatever and a pleasant smile. It would be most unfair to single our any one member of staff as they were all so attentive. Doormen, Bellhops, Reception Staff, Concierge, Courtesy Car Driver and Room Maids, even the chap who was cleaning the brass poles outside the hotel, they were all marvelous.We loved the ambiance of the Big 4 Restaurant and one of the customers got the pianist to play some Scot Joplin for us, wonderful, and how nice of him. Even our venture into the Spa had the wow factor.To sum up, we had the most wonderful time in San Francisco and celebrated our  Silver Wedding Anniversary at the Brazen Head Pub thanks to the recommendations of another Big 4 customer we got chatting to and Chris the Concierge. We loved it so much we returned twice more.Thank you one and all for making this particular holiday one of the best we have ever experienced not least for the staff of the Scarlet Huntington. You deserve a 6."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 4,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 13,
        "review_days": 0.16210295728368002,
        "helpful_class": 0,
        "review_text": "Staff most helpful with directions. Upgrade to newly renovated suite made the stay a luxury. Best part of the stay was the location for tour commencements and food providers. Healthy food that students eat are close by. So is metro for fast reasonably priced travel. Smart card for Metro reduces costs.easy walk to sme tour commencements."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.504928806133625,
        "helpful_class": 1,
        "review_text": "We stayed at the Aston Waikiki for the first time in 2015 and were not disappointed.  We had a partial ocean view room above the pool, and it was a pleasant treat to wake up to the amazing view every morning.  At that time, the free bagged breakfast was still offered, and it definitely helped, as we could grab and go straight to the beach across the street!  The rooms are a bit small, as we are traveling with our 2 kids, but it didn't feel too cramped.  An update couldn't hurt, but the room was clean, and thats what is most important.We are returning for a second time in Oct this year,  to celebrate me and my husband's 20th anniversary! We couldn't be more excited.  We will have our 2 kids with us again, who are much bigger than the last time we were here.  So hopefully it won't feel more cramped lol.  We booked the deluxe partial ocean view. Was considering booking an ocean view suite to accommodate our growing family, but wanted to budget and allocate some money towards fun activities this time around.  Maybe next time!Looking forward to the views of the ocean and beach and the friendly staff at this hotel.Will definitely update my review after our next stay, but am sure we will not be disappointed!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 14,
        "expertise": 0.003126264298061,
        "user_cities_visited": 22,
        "review_days": 0.9824753559693311,
        "helpful_class": 1,
        "review_text": "Let me start by saying that we stay at Kimpton\u2019s quite often. Also, the front desk staff at this location were great. I would have given it more stars, if it wasn\u2019t for this one incident. The rooms were also nice and large.The hotel offers free coffee in the mornings until 9am at the restaurant. We walked in at approximately 8:58 and asked the waiter at their restaurant if we could have some. He looked at someone behind the bar and the person said no. He said it was 9 am. My husband told him that it still wasn\u2019t 9, but he refused to budge. I paid for one coffee, because my husband refused to pay for his. We went to front desk. We explained the situation and requested to ask for the Restaurant Manager. The very nice woman came back with a cup of coffee to make things right, but that wasn\u2019t the issue. We insisted on speaking with the Manager.The same person who said no walked out to us with an all knowing smile, which set us on the wrong path. Now it was a matter of principal! We didn\u2019t mind paying the resort fee \u201cwhich by the way includes the complimentary coffee and wine\u201d. We didn\u2019t mind the expensive valet fee, but you expect a higher standard of service. Long story short the \u201cManager\u201d didn\u2019t apologize and didn\u2019t even offer the money back."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 30,
        "expertise": 0.003357450229346,
        "user_cities_visited": 29,
        "review_days": 0.771631982475355,
        "helpful_class": 2,
        "review_text": "By nature, being British, I am fairly reserved.But when it comes to misrepresenting a product on the scale of this hotel, words do not fail me.I am currently paying on average $500 a night for a room that offers me nothing above and beyond a basic motel.Let me start with the facilities in the room itself.Wardrobe? No. Just a clothes rack. Oh and a coat hook, screwed to the wall in a position to make it look intentionally cool rather then a clumsy omission.Bathrobe? Slippers? No (remember we are talking $500 a night here). What you get is just the basics in terms of towels.Ok so what about things like room service? Ah no, and I quote \u201c...we don\u2019t offer room service, but you can use a number of apps to order food in\u201d. For me that really was a \u2018WTF\u2019 moment.Where I come from, a hotel cannot get a four star rating without offering room service. So do different rules apply in this beautiful city by the bay?Now I will readily admit that you may pay less, possibly a lot less for your stay at the Stanford. But I would urge you to look at the options very carefully indeed before you buy. At a low price point it might well be a steal (it certainly is in a great location),  but based on the rate I have paid, it really does leave you feeling singularly unimpressed at best.Buyer beware....P.S. As a counterpoint, the check in staff were great!"
    },
    {
        "user_review_posted": 216,
        "user_total_helpful_votes": 77,
        "expertise": 0.0016203448289950002,
        "user_cities_visited": 84,
        "review_days": 0.690032858707557,
        "helpful_class": 0,
        "review_text": "We selected this hotel for its location, despite the $55/day for parking. The location does not disappoint although the hotel itself is rather average.Regarding location, the hotel is across the street from the beginning of Chinatown, and the Chinese Culture Center is located on the hotel's 3rd floor. The Ferry Building and the Embarcadero waterfront are a little more than 1/2 mile from the hotel. Since we were in San Francisco as tourists who like to walk, this was important to us.The hotel itself is average. It does not have much of a lobby. The hallways are not very attractive. The rooms are adequate. Our room had an adjoining door to another hotel room and we could hear the people in the next room talking and sneezing. Our travel companions had a hotel room with adjoining doors on both sides. When the man in one of the adjoining room had a conference call that he put on speaker, our friends could hear both sides of the conversation.If you want a well located hotel, I recommend this. If you want a more attractive property, select somewhere else."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 27,
        "expertise": 0.0022304188143310003,
        "user_cities_visited": 103,
        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "Stayed here after a recent cruise.  Liked the location and staff was friendly and accommodating our early check in.  Room was Clean and roomy!  View on City side not to good but that's no big deal.  Was surprised that the cafe in Hotel was very nice and had a nice meal there.  Parking was good but Seattle Taxes the heck out of there visitors."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.318729463307776,
        "helpful_class": 0,
        "review_text": "We had the most wonderful experience at The Melrose Georgetown Hotel because their staff truly focuses on guests\u2019 comfort.  We were very pleased with the entire staff because they were very attentive to detail, efficient, and professional.  A special thanks to Helen, Jemila, Katherine, and Kay."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 16,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 38,
        "review_days": 0.25520262869660404,
        "helpful_class": 1,
        "review_text": "The Vitale is like my home away from home, the second we pull up to the front door I feel instantly relaxed. From the valets (who greet us with a \"welcome back\"), to the desk staff, service staff and mangers we always feel well taken care of and special. We've stayed about three dozen nights and the service is excellent each and every time. The location is superior to anywhere in the city, so nice to walk along the Embarcadero, visit the farmers market on Saturdays and have oysters and chablis at Hog Island at Pier 1.I have to give a shout out to Bobby the reservation manager for always figuring out how to book us in our favorite room, not to mention the thank you note and amenity delivered to our room when we arrive. How could you not love this hotel. Can't wait for the next stay."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 17,
        "expertise": 0.0031909963588210005,
        "user_cities_visited": 14,
        "review_days": 0.061336254107338006,
        "helpful_class": 0,
        "review_text": "Stayed here for 5 nights as a party of 9 in 3 rooms. I was a little concerned about the location but it couldn't have been better. It is a couple of blocks from the hip and cool Chestnut St and Union Street. Plenty of shops, cafes, bars and restaurants. It is only a 20 minute walk to Fishermans Wharf and there are many bus routes nearby to get you almost anywhere in the city (use the 511 transport app).The hotel is an older style 50's style motel that has had a modern makeover and oh how it works. The rooms are not huge but provide all modern comforts and we found the double queen room plenty big enough for our family of 4. We were travelling as a large family group of 3 families and we loved the courtyard area in the middle with the palm trees, hammock and of course the lovely heated pool.  The area was perfect for relaxing in the mornings and late afternoons.The breakfast was simple but nice. Pastries, bagels, coffee, juice etc. BTW the coffee was really good!  The staff, in particular Tiffany, were very friendly and nothing was too much trouble.All in all this was a really good hotel at a reasonable price. I would highly recommend staying here on your next visit."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.068455640744797,
        "helpful_class": 0,
        "review_text": "The meeting was held at the hotel no other options for stay. The room was small and outdated, I looked at room service $5.50 for a soda, $19.00 for a hamburger and $11.00 for a piece of cake oh yea $18.00 for a salad or I could of had roasted chicken for $37.00 - Must be a famine in Chicago so I decided as a good Stewart of my company - I didn't eat. Wi-Fi was additional cost as well but the gal checking me had compassion and gave me the key-less coupon, she was the only pleasant thing about my stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26834611171960504,
        "helpful_class": 0,
        "review_text": "Room has a cool and interesting layout in a fantastic location.  Right across the street from the ferry building and in close proximity to AT&T park.  Also, seeing the Bay Bridge at night is an underrated experience.Service at the hotel was excellent.  The staff was very cordial and engaged in genuine conversation as you check in/out.  I valeted the car and was leaving early after our final night of our stay.  I mentioned to the manager that I was going to be leaving early and just wanted to be sure that there would be someone to grab the car.  He went ahead and  parked my car out front later that night, so there would be no wait in the morning. I really appreciated him going above and beyond and making our check out easy."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.158817086527929,
        "helpful_class": 1,
        "review_text": "The hotel was conveniently located to Fisherman's Wharf and the Piers. It offered free parking, the rooms were clean and the staff was friendly. It offered free internet but it wasn't working when we were there. We had called the tech support number but it wasn't resolved during our stay. Would recommend this hotel for someone trying to see San Fran on a budget."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.484665936473165,
        "helpful_class": 1,
        "review_text": "My family and I stayed here for a long weekend and room service does not clean. We did get fresh towels but beds were I made, not vacuumed, sinks weren't wiped down etc. I was very disappointed by the cleanliness of the hotel."
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 58,
        "expertise": 0.001831623082864,
        "user_cities_visited": 113,
        "review_days": 0.5569550930996711,
        "helpful_class": 1,
        "review_text": "If you are seeking sophistication, outstanding service, a home away from home feel, The Oberoi is definitely the refined brand! I\u2019ve been to this hotel for site inspection and lunch and recently booked my COO to stay on September and he will be back end October and their feedback was outstanding! They still can't fathom a hotel can be this great!Entrance \u2013 The doorman who unbolted their doors greeted them with a big welcoming salute and so did the rest of the valet staff as they walked in.Lobby \u2013 Towering, very elegantly decorated, spacious and tranquil.Reception \u2013 The ladies have authentic Indian style uniforms and their friendliness and smiles will brighten up your day! Check in was swift and done in the rooms which is a very rare service in hotels globally.Room \u2013 Heavenly! They gave my guests an upgrade to a suite was breath-taking and well appointed! They have super snuggling, elegant beds and even have a pillow menu! The facilities and amenities are absolutely amazing. It\u2019s very obvious that the hotel has put a lot of thought and care in each and every detail. Fresh fruit amenities were accessible and they even had amenities like my company\u2019s logo on their chocolates. What a personal touch!Facilities \u2013 Monstrous gym, breath-taking pool views, elegant spa.. Everything to perfection.Culinary desires \u2013 Lots of delectable restaurants to tease your taste buds with breakfast feast fit for a king!Service \u2013 There is NO better service than The Oberoi! I and my guests cannot recommend enough. It truly was a smooth trip through for my guests like you wouldn\u2019t imagine. Their kids loved the hotel and they got to go in the kitchen and make donuts as an example of how well they treated them.Special thanks to all the staff who made their stay memorable but in particular I would really like to thank Ms. Sonali Gautam in Sales Department. Sonali has been in touch with me for months, she visited me in my office, invited me for site inspection with lunch, explained the facilities in detail, sent follow up calls, texts and emails and finally convinced me to bring my guests there. She totally exceeded my expectations and I can\u2019t thank her enough. She is THE BEST example of everyone\u2019s dream employee with her diligence and everything she did for us prior and during the stay till departure is remarkable. I hope she gets recognised for her efforts as she truly deserves it and is the prime reason I booked Oberoi for a second time. We can\u2019t wait for October stay!THANK YOU ALL Oberoi Team. We are eternally grateful.Thank you Sonali, you made our dreams come true!Jermaine"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 79,
        "review_days": 0.004928806133625001,
        "helpful_class": 0,
        "review_text": "The Redbury surpassed our expectations for a 4 day stay over Christmas.  A lovely boutique hotel that is in a great area of Sobe.  Cleo is a fantastic restaurant and we loved sitting at the bar for a few drinks.  Nicole, one of the bartenders, was awesome!  The rooms are a good size and although we overlooked Collins Ave, had no bother from noise.  Would definitely stay here again when we return."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5290251916757941,
        "helpful_class": 1,
        "review_text": "Just wanted to say brilliant service, would recommend to peopleStaff very helpful and politeSpecial thanks to Moamen for upgrading us in room wiseBreakfast on pointWould definitely come to this hotel againAll staff amazing, couldn't ask for anything more"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 10,
        "review_days": 0.94578313253012,
        "helpful_class": 0,
        "review_text": "While the area around the hotel can be a bit uncomfortable at times the hotel provides wonderful, and very friendly, security staff to keep a watchful eye so guests feel safe and secure day and night.The renovation is very well done although the modern couches and chairs in the rooms do look better than they feel sitting on them.As a lifetime Marriott Titanium Elite member with more than 30 years of extensive business and personal travel, around the country and the world, I can say the staff at this hotel is warm, friendly, efficient and helpful.  That's not always easy to find today, especially at a large convention/tourist hotel.We only found one issue, seems they have eliminated room service and replaced it with a tablet (that did not work well) that you must use to order meals for delivery from local restaurants.I think they will find business travelers will not like this as their only delivery option and predict they will at least decide to provide staff delivery from their restaurants.   Business and leisure guests expect at least a limited room service menu 24/7 at a major hotel in an international travel destination like SF.Again, an excellent property with great staff...highly recommended."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 32,
        "expertise": 0.0008919641363500001,
        "user_cities_visited": 7,
        "review_days": 0.479189485213581,
        "helpful_class": 1,
        "review_text": "It was cheap but not for me . No restaurants and no casino why did they charge me resort fees . I don't hang out by the pool on the roof . No kictenet  but I could hear the people beside me and smelt there food . They were very persistent about the time share but I was also persistent about saying no . I got charged for resort fees and all I did was sleep there . When I got there my room wasn't ready so I had to wait . This is my 5 th time  going to Las Vegas  and always get a free up grade but not here nothing except pay for resort fees just to sleep there small room no tub but stand up shower I will never stay there again . Also I was single why even talk try to talk to me about time share . House keeping is none existent. I am on vacation pamper me ."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 1,
        "review_days": 0.49561883899233206,
        "helpful_class": 0,
        "review_text": "Stayed here with family for 2 nights . Right in the centre of strip , only 200 yds from Colloseum  ( there to see Ms Dion ) . Our first time in Vegas . Hotel staff so , so helpful , rooms well furnished and quiet.  Restaurants and Walgreens under same roof . Brilliant value . Don't tell the hotel but would be a bargain at double the price!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.375136911281489,
        "helpful_class": 0,
        "review_text": "Spent four nights here on a solo trip. Reliable and speedy lift service, staff friendly and very helpful. I stayed in a Kingsize room with not a great view but I didn't mind. The room was very clean and I liked the layout. It was not large and more suitable for one person. With two people or more it may feel little crowded. The bed was super comfortable and only if I could take it home with me. Lots of places to plug my tech gear in and especially liked the USB charging point. There is no small refrigerator but there is a wine cooler which you could use. There was a coffee maker in the room which I didn't use. If you like to work out even on holidays or breaks, then please note that the fitness centre does not contain any weights or resistance machines, only a running machine and a elliptical machine. Towels are provided and there is also a water available to help keep you hydrated. There is a Blink Gym around the corner which the hotel can arrange for a day pass but that's it. My suggestion for the hotel is to buy a set of weights and a training bench, something is better than nothing!Location is excellent. Lots of places to grab something to eat nearby day or night, train station is a few minutes away with most of the major lines running through Fulton street. And for clothes shopping you can head around the corner to Century 21 or jump on the Path train to Jersey City and pay less tax! Definitely value for money and would stay there again!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.5153340635268341,
        "helpful_class": 0,
        "review_text": "Stayed six nights here.  Beautifully decorated hotel.  Good customer service.  Stayed in room 312.  I would recommend taking the BART from the airport and getting off at Montgomery Station.  Then take bus number 2 or 3.  They stop right at the hotel's corner.  Avoid the Civic Center Bart station.  It is very sketchy.  Close to California Cable Car.  Close to all public transportation.  CVS a couple of blocks away.  Village Pizza is near and really good.  Would have been nice if the windows had screens."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 27,
        "expertise": 0.0029380897028290004,
        "user_cities_visited": 17,
        "review_days": 0.8258488499452351,
        "helpful_class": 1,
        "review_text": "To say this place is a sh@#hole is being polite to sh@$holes.  Most of the upper floors were sold off as condos and are currently used as airbnb's so there is probabally no regulations on upkeep to include smoke alarms.  I'm pretty sure the one in my room was over 10 years old.  Even though we stayed in one of the private rooms, room 508, the whole hotel looked dirty and unkempt.  If you look at airbnb and the room 508 pops up then move along.  Unless you want a nice view of the dumpster below.  Avoid this place at all costs."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.899233296823658,
        "helpful_class": 0,
        "review_text": "First - the woman who was checking us in was not helpful, and was downright rude to my poor friend over a simple misunderstanding that was in part due to my friend's poor hearing. After some back and forth, she told us our room wasn't ready yet and we could wait in the bar or the seating area downstairs. However, when we asked if we could leave our bags with the hotel as we would prefer a walk instead, she sighed, looked at her computer and our room was magically ready then. Second - a couple of hours after checking out early, I realized that I had left my brand new swimsuit in the drawer of the cabinet under the tv. I called (before the usual check-in time), was transferred to housekeeping where I described exactly where my property was left and was told they'd check and call me back. Upon receiving said call - I was told they couldn't find my property and had checked \"behind the door\" as I told them to. When I again clarified that I had left it in the drawer under the tv, there was a pause and then I was hastily told they had looked in the armoire (there wasn't one in the room) and their manager had looked too. They then flatly said sorry and hung up on me. I'm 100% positive where I had left my belongings - it seems they were either they were taken, or simply thrown away so as to avoid dealing with the process of returning said property.I stay in, and book conferences at Hilton's quite frequently when travelling for work as they are one of the preferred partners of my company. This was an extremely frustrating and disappointing experience - so much so that I will be choosing to work with other partners when booking going forward."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5153340635268341,
        "helpful_class": 0,
        "review_text": "Everything was fine.The ambiance and service of the dining room was true elegance. My only concern was the potatoes with the Eggs Benedict. I  am a breakfast aficionado!! So it was very disappointing to be served canned potatoes. Freshly prepared potatoes would have been so much better. I looked around at other diners and saw that some left the potatoes as well.  Canned potatoes just did not \"cut it\"."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "If you want to be treated like Royalty then stay at the Ritz Waikiki where all the staff are amazing.  The Staff do really understand the meaning of customer service and the attention they give to every member of the family including the kids is outstanding.  Thank You Ritz Carlton Waikiki Team!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 75,
        "expertise": 0.008559133683264001,
        "user_cities_visited": 140,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "Just returned from another stay at the Downtown Grand, and it was NOT Grand at all!  We were situated in the building across the bridge, which is a hike from the front entrance, requiring a set of escalators, a walk across the bridge, then an elevator.  All that is fine, until your room key is not working, the maid won't open your door, and you have to hike back down to the lobby, then go back up to unlock your room.  Add to that--escalators are out of order, requiring the use of yet another elevator (now constantly backed up and slow) and a very round-about way of getting ANYWHERE.  In addition--the pool was closed to guests one day of our 3 day stay for a private event.  Mind you--they are charging a $25 \"DAILY RESORT FEE\" when I don't/can't use the amenities?  WiFi requires constant logging in?  Did not receive maid service one day?  I'm voting with my feet, and not staying here again when in Vegas.  Another gripe--of all places in the world, why would you NOT have blackout curtains on the windows???   Very hard to sleep in when the sun is up.  The hotel is nicely furnished, etc--but there are better choices in light of the current situation at the Grand."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 3,
        "review_days": 0.336254107338444,
        "helpful_class": 2,
        "review_text": "I was not impressed with the resort at all. The room was a lot smaller then expected and lacked decor. The kitchen was in what looks to be an old closet which made it very hard to cook anything in such a small space. We accidentally broke a glass on the kitchen floor so we called the front desk. A half hour later someone showed up with a broom and dust pan. We had to insist that the floor be vacuumed because there was glass all over the carpet. The master bathroom was the only nice area. It was very large with a granite double vanity and large Jacuzzi tub.As for the Pool / Barbecue area, there was construction going on so while sitting around the kiddie pool there were workers walking back and forth with wheel barrows. If you are planning on using the barbecue's, expect to get your cooler inspected by security.The common areas (interior & exterior) also lacked decor and the hallway leading to our room smelled like a cat litter box. There were several times where my husband and I smelled pot.I didn't check in personally but I was told that the main building is a lot nicer. I would imagine that is where they do there time share presentations because I would never buy in based the building our room was located in.After staying at other properties, we will not be returning to this one."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 133,
        "review_days": 0.27217962760131403,
        "helpful_class": 0,
        "review_text": "Everything was great, Food, Location, Staff, View on the 52nd floor. The security and staff were very attentive to the safety and wellbeing of the guests.  I was asked for a room key to prove my registration on a very busy Friday night .  Gives you a safe feeling that you are being watched over."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "Stayed at The Berkeley Hotel for 3 nights at the main tower with city view on high floor. The room was clean, comfortable bed and lovely bathroom. Air con was cool. Check in and out was fast. Front desk could do with customer service improvement e.g. a smile when they are busy on the phone and gesture guest to next available staff. Concierge team is excellent. Very cheerful and helpful. Kudos! Good breakfast spread. I'd recommend having breakfast included as it filled me till the evening. Spread includes asian, western and japanese cuisine. From congee to croissants to sushi etc. I personally liked it. Location is convenient with platinum mall diagonally opposite, pratunam market opposite and talad neon beside. Night market along the hotel. Palladium mall is connected to the hotel. Take the escalator to level 2 which connects to the overhead bridge to pratunam market and way to platinum mall. Like other reviews, indeed lack of security as the lift takes anyone up. Overall our stay was comfortable and we'd stay in this hotel again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.775465498357064,
        "helpful_class": 0,
        "review_text": "Great room. Great location. Great staff. Short walk to several really nice restaurants for private or business meals. I was there for a business meeting; food and accommodations for the event were spot on. Highly recommended."
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 47,
        "expertise": 0.0022420376948980004,
        "user_cities_visited": 41,
        "review_days": 0.24753559693318702,
        "helpful_class": 1,
        "review_text": "My family of 7 is here now.  We have two rooms side by side.  They are clean, modern, and very comfortable.  The breakfast is good, valet and front desk service are good.  The location is just about perfect.  It is right in the center of the shopping and restaurants.  It is full, but not super crowded.  We walked over to the Sheraton last night and oh my goodness.  That place was packed!  I really want to give Embassy Suites an excellent, but there is one point that is keeping me from doing so.  The hotel is not on the beach, and therefore does not have beach chair/ cabana rentals.  I have been trying since yesterday to get some chairs reserved on Waikiki, to no avail.  The Royal Hawaiian has some public chairs and umbrellas available to rent, but they sell out quickly.  I wish I had known this.  So, if you are coming here and want to spend the day on the beach, in a chair and not on a towel, reserve your chairs early.   Also, the pool here is small, but it looks like all the hotels have small pools from what I have noticed.   All in all, this is a great place.  Just reserve your beach day early."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 21,
        "expertise": 0.002721688918312,
        "user_cities_visited": 24,
        "review_days": 0.5580503833515881,
        "helpful_class": 0,
        "review_text": "First let me say I am a big fan of Marriott a Platinum Member and typically try to stay at Marriott's whenever possible.  My stay here while ok was just not up to the standards I have come to expect with Marriott.  First the good points: the room was fine clean and relatively up to date.  The buffet breakfast was also nice.  The negatives:  took a long time to check in with few people at the front counter.  The lobby was old and felt crowded. There was no concierge level or room. the bar was very old looking and feeling with very slow and rude service.  We also paid a premium price for this room.  I realize the location's value but come on Marriott you can do better."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 29,
        "expertise": 0.000834575569818,
        "user_cities_visited": 197,
        "review_days": 0.8258488499452351,
        "helpful_class": 0,
        "review_text": "This is the place if you want to stay in west Seattle. Nice clean rooms, free parking, free wifi, free breakfast room and access to a gym and pool. The staff here is super friendly and the price is more than reasonable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.036692223439211004,
        "helpful_class": 1,
        "review_text": "I stayed at The Modern Honolulu for 5 days. Best stay in Honolulu. From the moment we walked in, staff were great and extremely helpful. Room was nice and clean and the entire hotel smells nice and fresh. Only meters away from the beach and Hilton Village/Lagoon. My kids absolutely loved this place and felt right at home throughout our stay. Highly recommend this hotel and definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.582146768893756,
        "helpful_class": 0,
        "review_text": "Upon arrival, 5 star treatment from Bellman. Doors were opened promptly and check in was a breeze. I travel with my service animal, no problems from anyone. Restaurant, Spa, & Room were immaculate. Looking forward to visiting again soon."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.526286966046002,
        "helpful_class": 0,
        "review_text": "We had a great stay at Dream Hotel Bangkok and could not fault the hotel. The staff are friendly and helpful. The room is big and clean. The breakfast is delicious. The hotel is located in a good location close to BTS making it very convenient to go places. There are many restaurants and markets nearby. Value for money."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 27,
        "expertise": 0.006131681404769,
        "user_cities_visited": 12,
        "review_days": 0.08981380065717401,
        "helpful_class": 0,
        "review_text": "Our friends were throwing a going away party since they are moving abroad, and we live 4 hours south, so we figured that booking a hotel would be the easiest option.Finding this hotel was a little tricky, and the parking is odd since you can either choose the parking structures not owned by the hotel, or you can pay for Valet Parking which is a lot adjacent to the hotel, that is watched for 24 hours.We opted for Valet and then used Uber to get around in the city since driving around was stressful to us personally.The hotel check in was easy, except my card was denied due to me not alerting them I was traveling. The front desk person was extremely polite about this.Our room was on the 9th floor, and it was perfect. Right near the elevator but there was not much noise. The windows are double windows, so there are virtually no noise from outside except an occasional emergency vehicle siren.We barely heard the people above walking either.Everything was extremely spacious and very very clean. I would love to stay here again! It's easy to walk to Union Square, or take an Uber to site see. Definitely a great location.The bed was a little hard for our tastes, so we woke up kind of a lot, but it was easy to fall back asleep since it was so quiet. But we got a king sized bed, and the room had a mini fridge, an honor system bar, a desk, tv, free internet if you're a rewards member, and a great view. All in all this room far exceeded our expectations.This is one of the best hotel rooms I've ever had, and the staff are all super super nice."
    },
    {
        "user_review_posted": 285,
        "user_total_helpful_votes": 56,
        "expertise": 0.0008436074186340001,
        "user_cities_visited": 58,
        "review_days": 0.854326396495071,
        "helpful_class": 0,
        "review_text": "Irrespective of all else, the TV in my room did not work. When I turned it on, it simply said no signal. I called and an engineer came promptly.He said that he didn\u2019t know why I wanted to watch the television because the hotel has had persistent \u201cpixilation problems\u201d with its television service for some time.In fact the pixilation problem was so severe that it was impossible to view any program on any channel.I called to speak with the manager who said that \u201cYeah, we have known about this for a while\u201d. It doesn\u2019t affect all of the rooms all of the time. Nothing we can do for you. Pound Salt.For $300 a night the manager owed a duty to the clientele to warn and to adequately compensate. Pound Salt. Maybe \u201cI can give you some extra points \u201c so you can stay at another overpriced and substandard hotel.Marriott should be ashamed.Do NOT STAY At THIS HOTEL."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 12,
        "expertise": 0.006362867336055,
        "user_cities_visited": 7,
        "review_days": 0.76013143483023,
        "helpful_class": 0,
        "review_text": "CQ has an overwhelming positive- it\u2019s location which cannot be faulted at all. It\u2019s in a safe neighbourhood with easy access to many of San Francisco\u2019s top attractions. The staff are friendly and helpful too. The wine hour from 5-6 alongside the snacks are a lovely touch, the gym is nice and the laundry is handy- and again, this cannot be faulted. There is a door from the hotel to the fish and farm restaurant making it handy to eat. There are, however, a few things which cannot be overlooked. We arrived to be placed in a tiny, dingy room on the top floor with no fridge and a toilet door which, when closed, had a gap in it to see through all the way. With only one lift operating to the top floors, it meant a long wait initially so one can only imagine our disappointment when we finally arrived. After many minutes spent in disbelief, we ventured back to the front desk and asked to be relocated so we could at least have a fridge, as had been indicated when booking. We mentioned again that it was our honeymoon and we were disappointed but to no avail. Having moved on from Vancouver where it was a different story altogether and where our celebration was recognised, this again, was disappointing. Not even a mention of congratulations! However, the person on the desk was helpful and moved us to a slightly larger room on the sixth floor with a fridge and a microwave. This was better than initially although the toilet door remained the same- no lock and a gap that prevented privacy which could have been easily fixed with a simple door frame. The air conditioning and fridge were good but noisy. The housekeeping was ok although we did have the same bedcovers for many of the nights and the fluff on the carpet remained as well as the dust. For tech savvy individuals, the tv boasts a USB port but the remote prevented its use. There is free WiFi but it is unsecured too. The room has no safe but you can get one at reception and access it whenever you need to although you do then have to access your valuables and money at the reception desk amidst people coming and going and in public view. I\u2019d be willing to stay again but only for the benefits the location brings, not the value or standard it provides. As this was our first visit to San Francisco our comparison can only be based upon other cities visited previously."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 10,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 48,
        "review_days": 0.18181818181818102,
        "helpful_class": 0,
        "review_text": "I spent weeks looking for a Seattle Hotel. I wanted a convenient location walking distance from attractions and a reasonably good price. We actually got a deal through TripAdvisor for 15% off so I went for it. Outside of the building looks a little older but the inside is nice. We got a Premiere Room - guaranteed view of the Space Needle and I think the rooms were recently renovated. We had gorgeous views and I loved that we could open the balcony door for some fresh air. We ordered room service our first morning there. Not cheap (but when is room service ever?) but we enjoyed it. There is a great little convenience store across the street called Ralph's that sells wine, sandwiches, cheese, simple groceries, dessert, etc. There's also a cool looking movie theater across the street. We were able to walk pretty much anywhere we wanted and for farther locations Uber was easy. Highly recommend!"
    },
    {
        "user_review_posted": 163,
        "user_total_helpful_votes": 127,
        "expertise": 0.0036723169578450005,
        "user_cities_visited": 150,
        "review_days": 0.07228915662650601,
        "helpful_class": 2,
        "review_text": "This was our third time to Honolulu and our first stay at The Ramada. We spent one week here and will here again on our next trip. The staff are friendly and willing to give you maps and help with anything that you need. We had packed light and didn't have any razors etc which they were happy to give us through our stay. We stayed in a King room with a view of the pool. The room was spacious with a comfortable chair for lounging and  has a desk for using a laptop etc. The wifi worked well throughout our stay and each room has it's own modem. Our room was cleaned daily no matter what time we went out. The bed was soft and comfy. Our room had a large flat screen TV and a fridge and microwave.  The hotel is right across from the Hilton which has free fireworks at 7:00 PM on Fridays. The one negative aspect was that the hotel charges $25 for parking . If you rent a car there is plenty of free parking a few blocks away near the canal. The hotel doesn't offer a free breakfast but there is an Ihop just around the corner from the hotel.The location is great, right across from the beach and just a five to ten minute walk to Ala Moana shopping mall. Walmart is also just a short walk up from the mall as well.The hotel has complimentary tea and coffee in the lobby in the afternoons and there is a small gift shop which sells post cards etc as well as stamps.The pool is outdoors and there is a small fitness center as well.If you pick up some of the coupon books which are located in the lobby and all over Waikiki there are coupons for transfers to the airport for $6.95 per person.It is well worth it to rent a car and spend the day driving around the island. Hanauma Bay,The bow holes  The Bydo temple, Waimea, Dole plantation etc are worth a visit.The drive is absolutely beautiful.If you are looking for souvenirs , Walmart has a good selection at good prices. Also there is still a market near the old International Market and there are ABC stores on every corner.We took a surfing lesson at Moku surf which is just a block from the main beach. We had a Groupon which we paid $45 for. We also rented a board for $20 a day. If you take a lesson they will give you a deal on renting the next day.The Kings village has a little market in the evening with Thai and Chinese food for take away for about $6.00. Taco Bell is also just a short drive from the hotel and has a the dollar cravings menu but the prices are $1.39 an item. Kmart downtown has a Little Caesars in store which has large Cheese pizzas for $7.00. There are also lots of Burger Kings , Mc Donalds, Subways etc although the prices are a bit higher than on the mainland.The trolley is a good way to get around and only costs a couple dollars."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 35,
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        "review_days": 0.34173055859802803,
        "helpful_class": 2,
        "review_text": "Greeted immediately by friendly valet service, check in was simple. Large modern rooms when compared to other SF hotels.The lobby is stunning, with quirky decor, very fun, young and trendy. Supplying ice fruity water the reception was a great touch.The games room was fun, great way to have a few drinks and socialise with friends or other guests!I'll highly recommend this hotel and will definitely return!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.533406352683461,
        "helpful_class": 1,
        "review_text": "Dont gamble at this place !!!!!!!  they ask you or force you to leave if your winning. My experince was craps after winning $1000 and the table winning about $9000 on my roll they did the unthinkable and did every thing to disrupt my roll even said im cheating. no one rolls for 45 ninutes. delayed the action checked the eye in the sky. continued to disrupt the action. untilled I 7 out. 14 people saw this at the table dont gamble at 4 queens."
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 64,
        "expertise": 0.0025682292915110002,
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        "review_days": 0.422782037239868,
        "helpful_class": 0,
        "review_text": "I live in LA but travel to New York for work.  My big thing is always looking for that great hotel that feels quaint and like I can disconnect from the city and rest up for the night.  This place feels like that to me.  It's small and feels intimate.  The rooms are updated, small typical NYC hotel rooms, but nice.Only downfall for me is no coffee in the rooms, which isn't uncommon for NYC hotel rooms.  But they do offer it hot and fresh for hotel guests downstairs complimentary.I stayed there in December and am heading back again tomorrow."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 5,
        "expertise": 0.0010455909164940002,
        "user_cities_visited": 13,
        "review_days": 0.8888280394304491,
        "helpful_class": 0,
        "review_text": "The Desert Paradise is a great property if you're looking for a quiet relaxing vacation. We have a clean, 2 bedroom/bath 2nd floor unit with a full kitchen and washer/dryer. We aren't aware of neighbors, no thumps, tv sounds, voices, etc., which is an important factor for us. The adult pool is quiet and relaxing. Comfortable furniture, beds and towels. There's a shuttle to the strip and back that runs pretty frequently with very personable drivers, just don't forget to sign up. I'd recommend this property to anyone who's not coming to Vegas to party."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 16,
        "expertise": 0.004458983196058,
        "user_cities_visited": 12,
        "review_days": 0.8263964950711931,
        "helpful_class": 0,
        "review_text": "The Crest Hotel & Suites is what it is: a step-up from a motel, with a location that puts you a short walk away from everything you'll want to do in South Beach. Don't book here expecting a resort with lots of amenities or spectacular views.We stayed in a suite that was spacious and comfortable even though it was filthy and showing its age (particularly in the bathroom). Crumbs that were on the carpet in the sitting area on the day we checked in were still there on the day we checked out. On our last night, the sheets on one of the beds had blood stains on them.The kitchenette was a nice touch but we didn't use anything except the fridge. The WiFi was reliable. The walls are thin so there's lots of noise from adjoining rooms, the hallway and outside.At check-in, they make a copy of your ID, which is a bit sketchy (most reputable hotels simply ask to see it). The \"daily resort fee\" is a total cash grab because you have to pay it whether or not you use the beach towels/chairs or continental breakfast. (Almost all hotels in Miami Beach charge a similar fee, which is a real scam.)The pool at the Crest is old, filthy and in a shaded space beside the road. The whole time we stayed there we didn't see anyone using the pool area, which is probably a good thing because there were all sorts of things floating in it.Bottom line, go with realistic expectations. The Crest is what it is."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.26670317634173,
        "helpful_class": 1,
        "review_text": "I highly recommend staying at this 5 Star establishment. Class, service, location, and comfort were all pristine.My friends and I couldn't have had a better experience staying in downtown Dubai at the H Hotel. It was not too far from the Dubai Mall or Burj Khalifa and about 35 minutes from the Barasti at Jumeirah beach.The hotel offered great lounges like Play, Amika, 40Kong rooftop lounge and also fantastic food from places like Akko (Japanese) and The Black Lion (English Pub style). You almost don't have to leave the hotel grounds. The Cavalli club is right down the block!! (The women are gorgeous and fellas, you must dress to impress)What made this stay especially memorable were the personalities and the level of service my friends and I received. Being greeted everyday by the beautiful smile of Dorsa and getting the lay down of the city and great tips from my guys Ahmed and Sandeep are 90% of the reason why I would return. Everyone seemed to be incredibly genuine and wanted us to have the best time we could. I wish I knew everyone's name that I spoke with so they could all be recognized.Oh, and we all stayed in our own separate Executive Suites. Not the best view, but incredibly spacious and comfortable."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 26,
        "expertise": 0.0011776971629430001,
        "user_cities_visited": 32,
        "review_days": 0.76670317634173,
        "helpful_class": 0,
        "review_text": "Although an IHG member, I hadn't stayed in one of their facilities for awhile.  This stay was booked by American Cruise Lines, as part of a pre-cruise package.  My wife and I were quite pleased with our one-night stay.  Our room was large and comfortably furnished.  We didn't want a big dinner, so a few shared appetizers and a bottle of wine were all we wanted.  Selections of appetizers and wines were fine.  We'd be happy to stay here again.  Upon returning from the cruise, however, we stayed at the SeaTac Marriott, because of an early flight the next a.m. and corresponding need to avoid traffic issues getting to the airport."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.543263964950711,
        "helpful_class": 0,
        "review_text": "Our 1st  stay here after trying many other hotels in Bangkok, we have decided to finally stay with the Sukosol during we got a bad service from some property in Sukhumvit.Upon we arrived the Sukosol, the reception was very warm welcoming, swift and professional. The Duty Manager (Kao), I am not sure his name, he is the best in Bangkok. He explained about the hotel and show us our rooms and willing to help us to stay here, even though hotel occupancy on that period is almost 100%.We stayed in this hotel mid August. Booked 2 Executive rooms for a week with family.During we stay here, a problem with air condition not cool in our children\u2019s room at midnight. That problem is not our problem, we got a prompt service from Mr.Kao again. I and my husband are very much appreciate for his quality of service, big thanks again.We like everything, nice room, good location, cleanliness, friendly people just a great place to stay and convenient everything, near BTS sky train (Phaya Thai Station).On top of all these great things about the hotel, the rates of the Sukosol Bangkok are also unbelievably affordable. Overall speaking, this hotel is almost too good to be true to us! Will definitely consider staying in it again in future!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 24,
        "expertise": 0.002478943690463,
        "user_cities_visited": 30,
        "review_days": 0.358159912376779,
        "helpful_class": 1,
        "review_text": "We came in town for a quick visit to see my daughter who is in school at American University and she suggested this location. It worked out perfectly! It was an easy uber ride to and from the airport. Staff went above and beyond expectations and were very friendly. And it was conveniently located next to the Metra station. We hopped a train to Bethesda which is a great place to spend the afternoon...nice restaurants and cute boutiques. There was a wonderful artisan fair going on and the weather was perfect so we spent the afternoon exploring then had dinner at Jaleo.I highly recommend this hotel! It is a great value for the price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7283680175246441,
        "helpful_class": 0,
        "review_text": "My son is a sophomore at LUC, and is living at the Water Tower Campus.The hotel was incredibly convenient and comfortable, located literally 800 feet away. Of the 8 hotels I have stayed in the last month, The Talbott had the best bathroom set up, with 2 sinks AND terrific lighting for applying makeup.All of the staff went above and beyond to be friendly, to help or offer  suggestions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.12760131434830202,
        "helpful_class": 2,
        "review_text": "I booked the Hotel Carlton at the last minute for a Friday night stay in San Francisco.  I wasn't sure what to expect, but the price was very reasonable for the city on a weekend.  San Francisco is one of those great American cites where you are better off trying a small boutique hotel in one of the cities' many colorful neighborhoods, than you are sticking with one of the tried and true major hotel brands.  I can stay in a Hilton or Marriott anywhere.  The Hotel Carlton was eclectic and worldly!  The hotel is decorated with statuary from Asia, brass lamps from Arabia, and photos and artwork from India and Tibet.  The hotel staff is also culturally diverse and they enhanced the overall feel of the hotel experience.  The lobby is inviting and warm with a wine social every evening, which made for a unique experience to meet some of the other hotel guests.  The valet parking is pricey at $35 a day, but after trying to park in a nearby parking garage, it seemed well worth the price.  San Francisco is really a city you don't need a car in anyway, but should you be traveling through with one, the valet really is the better option.  The rooms were not the biggest I have seen in a hotel, but they weren't tiny either.  The rooms were well appointed and as with the rest of the hotel, eclectic in a well designed sort of way.  I can't say enough about the unique restaurant just off the main lobby.  Saha takes the exotic themes of the hotel and mixes them up into an epicurian delight.  Flavors from Asia, India and the middle east are fused together into a tapas style menu that offered adventure and new flavors at every bit.  Overall, it was a fantastic stay and if I should find myself in San Francisco again, the Hotel Carlton would be on the top of my list to try again!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.662650602409638,
        "helpful_class": 1,
        "review_text": "After doing some research, I booked this hotel for a last minute planned trip. This wasn't my first time visiting Oahu but it was my first time staying at Ohana Waikiki East Hotel. The hotel seemed a bit dated but it seemed very well maintained and clean! The staff were very nice which makes the stay wonderful as well.Another thing is its location. The beach is only a few blocks away and many shops and restaurants are super close even in walking distance.I feel like I at the very least got what I paid for, especially considering the rates for my stay weren't bad at all. This trip I was trying not to spend too much on just a place to stay and that all worked out well. I'd consider this hotel for future vacations and would recommend it to other people interested in a good place to stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.44140197152245303,
        "helpful_class": 0,
        "review_text": "The hotel ambiance and decor was excellent. The rooms were clean and spacious enough, with a nice sleek modern decor. The library bar has one of the best Old Fashions I've ever had. I would definitely stay here again."
    },
    {
        "user_review_posted": 1077,
        "user_total_helpful_votes": 999,
        "expertise": 0.004392957130479,
        "user_cities_visited": 828,
        "review_days": 0.8877327491785321,
        "helpful_class": 0,
        "review_text": "Not the best experience to say the least.  My partner, who arrived sooner than I, was almost not allowed to check in....even though his name was on the reservation. The \u201cmanager\u201d on duty stated in a very condescending way that he was NOT on the reservation....when in fact he was. Will never stay at this hotel ever again.On top of this, I called this hotel to speak with a manager today....was told I \u201cmight get a call back in an hour or so\u201d.  Never heard back from the hotel so I called the corporate line. Finally, I did call the hotel the night before JUST to confirm my partner was on the reservation, which was confirmed by the person answering my call.Hilton corporate office needs to re-examine who they hire as managers."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 5,
        "expertise": 0.001167267722434,
        "user_cities_visited": 9,
        "review_days": 0.313253012048192,
        "helpful_class": 0,
        "review_text": "Was in Hawaii for work and found this hotel to be convenient to everything.  The view from my balcony showed the ocean and Diamond head-lovely.  It was very easy to access the beach.  I found the staff  helpful and friendly.  My only complaint was not about the hotel but the loud construction noise-which seems to be ever present all over the island."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 115,
        "review_days": 0.046002190580503005,
        "helpful_class": 0,
        "review_text": "This was my third stay at the Henley Park Hotel. So much more intimate than the nearby big-box chains.  Very convenient to the Metro via Mt. Vernon Square or Chinatown stations.  Four blocks from a major grocery store.  Easy walk for active souls to all the major attractions.  As with any hotel in the area, they love their horns and sirens in DC."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 6,
        "review_days": 0.43263964950711903,
        "helpful_class": 2,
        "review_text": "Don't get me wrong, the place has fantastic facilities and great room sizes. But so do all hotels in Vegas. Check in was suppose to be 3pm (which is rather late) but 4.30PM and still no room available. Unbelievable. Not a problem, surely the desk staff will do there best to amend this! But nothing, other than horrible customer service from the management and the snoody bell boy. When your paying good money for service and a good holiday experience, you expect more understanding and patience is wearing thin after hours in the air. This has been the worst start to a family holiday ever simply because of hanging around for hours and bad staff attitude. Could replace the manager with an automated phone system which plays crappy depressing music and then repeatedly says \"there's nothing we can do\". Classic. Will not be staying here again and if you value your time I would suggest the same!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.048740416210295005,
        "helpful_class": 0,
        "review_text": "I only came to write this because of the truly amazing service by the Hotel Carlton staff. When we got to the hotel the front desk clerk gave my daughter an inflatable globe! From there we knew everything would be amazing. They helped us with food recommendations and travel, they held our luggage after our checkout so that we could continue exploring before our flight, and they were humorous, fun, and welcoming at every turn. I want to especially highlight Theo, Marc and Gio! All three of them were amazing. They were the only staff we interacted with so I am sure there are other great staff members as well. I would recommend this hotel and would stay again if I find myself in San Francisco. Again, Theo, Gio, and Marc...thank you all for such a pleasant experience."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 100,
        "expertise": 0.003869091224814,
        "user_cities_visited": 42,
        "review_days": 0.387732749178532,
        "helpful_class": 0,
        "review_text": "I love this hotel. It's Viceroy, and I didn't like sister hotel, Zetta. Zeppelin is redone, tasteful, elegant rooms. It's very modern, cozy, and beautifully furnished! Ive always received a great room there, and its private, quiet, and cozy. Very well priced. My new fave hotel to stay in SF!"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 33,
        "expertise": 0.0031592908596730002,
        "user_cities_visited": 134,
        "review_days": 0.561336254107338,
        "helpful_class": 0,
        "review_text": "I haven\u2019t stayed at Dream for a while, strayed and tried a few other boutique hotels. You really can\u2019t go past Dream\u2019s high standards, quality, location and value for money. 1st stayed here well over 10 years ago - has aged so well, great breakfast still. I\u2019ll be back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.209748083242059,
        "helpful_class": 0,
        "review_text": "Loved staying at Hotel RL, Washington D.C. while in town for several days. Front desk staff is friendly and I loved the amenities in the bathroom - so cute and smelled great. I also was impressed by the beds - HUGE pillows and super comfy beds. I would absolutely stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.568455640744797,
        "helpful_class": 0,
        "review_text": "I really can recomand this hotel to everybody who is looking for a smal modern Hotel in NYC. The rooms are really cozy, the breakfast incredibal tasty and the service was exzellent. Spezial thanks to Michelle for the nice Birthday surprise!!! Michelle you are great!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 29,
        "expertise": 0.0030894847180840002,
        "user_cities_visited": 21,
        "review_days": 0.7048192771084331,
        "helpful_class": 1,
        "review_text": "We stayed two nights here on a quick trip to San Francisco. It was our first stay here, and it was delightful. The location near Union Square and so close to the street car station was ideal. We were in the regular hotel part on the 10th floor, and our other family members were in the Club Donatello section on the 11th floor. Our room was a little bigger than theirs, and we had a table and chairs which they did not. The rooms were large with great views of the city. The staff were so accommodating in every way.  The bathroom was a little small compared to the overall room size, but we were very comfortable and were happy to have the kitchenette with small fridge, microwave, sink, and countertop space with dishes and silverware. They also provided dish soap and sponge. We had a unique parking need because we were in a big SUV with a small luggage hitch attachment on the back. They had two oversized parking spaces right outside the front door for this situation and did not charge us anything additional (parking is $35/day, which is reasonable for San Francisco hotels). The front desk staff was very friendly, and the concierge gave us helpful information on the area and a city map. The best part: the lounge on the 15th floor! It had a small self-serve coffee/tea/water area, tables and chairs, a fireplace, and nice views of the city as well as doors to an outer patio area for some fresh air and closer look at the views. There is also a fitness center and hot tub on that same level. The lounge was our meeting spot for our two families to have breakfast and play games in the evening. I highly recommend this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9025191675794081,
        "helpful_class": 0,
        "review_text": "After reading too many reviews we took the plunge.Location 10 starsAcross the pad from the beach great for kids and familiesStaff 10 starsFriendly helpfulCheckin queue ran smoothly and quicklyFoodLove the tiki barRoomsCould use an upgrade but you don\u2019t spend much time in your roomCleanWorth paying for the oceanfront 10 starsCoconut clubWas sceptical but 10/10 simple breakfast but enough choiceLoved the pre dinner snacks again pleasAntly surprisedPoolGood sizeWould def recommendSecond stay last one being 13 years ago but def will return"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 14,
        "expertise": 0.002013682003751,
        "user_cities_visited": 765,
        "review_days": 0.431544359255202,
        "helpful_class": 0,
        "review_text": "The room was excellent and the staff was both friendly and helpful. We had the opportunity to eat dinner in the hotel restaurant and found both the food and service to be exceptional. Great location if you enjoy walking in DC, equidistant from Union Station and Ronald Reagan Airport."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.019715224534501002,
        "helpful_class": 2,
        "review_text": "The Huntington Hotel is exquisite! My mother and I enjoyed our stay at the hotel; the staff was friendly, resourceful, and knowledgeable. San Francisco is welcoming, beautiful, and full of endless activities. I hope to visit again, it is a lovely city. I must say I now understand why some feel they left their heart in San Francisco, I feel the same way about New England."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 14,
        "review_days": 0.8263964950711931,
        "helpful_class": 0,
        "review_text": "I like the accessibility to get in/out by car and Waikiki traffic. Valet staff is always ready to take/deliver your car even in flooded situations.  At checking they offer you a refreshing cold towel and a delicious tropical juice. They now have a free water bottle filling station in the lobby.  Staff is also friendly.  This is my to go hotel every time I find myself in Waikiki for Business or Family. It is always great to be back - February, 2019!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 14,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 25,
        "review_days": 0.16538882803943,
        "helpful_class": 0,
        "review_text": "This is a wonderful hotel.  The location is great and it is spotless.  We had a newly renovated room with a kitchenette.  We spent 4 days there with our 4-year old and having a kitchen with a full-sized fridge was a life-saver.  As others have stated, the hotel is within close proximity to many of the tourist sites.  There weren't a lot of places to eat really close to the hotel, but there is a small grocery store/sandwich shop (great sandwiches) named Fobogro within a block.  There is also a restaurant called Tonic within 2 blocks that had really food good too.  I would stay there again in a heart beat!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 30,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 143,
        "review_days": 0.010952902519167002,
        "helpful_class": 0,
        "review_text": "Our stay was an overnighter.    We were flying out early the next morning and was driving from Los Angeles.   Everything was very good.   Room nice and comfortable check in was fast.   Room rate from Priceline was great for a nice hotel.Only problem I had was the valet guy in the front of the hotel.   They have a nice long drive way in front of the hotel that can accomodate about 6-7 cars.   I parked and was getting out to check into the hotel.   The Valet guy came and asked me if I was going to Valet or self park.   I told him self park.   He told me where to go and that I needed to move.    I asked him are you serious...I cannot check in...he said yes.    So we had to park on the 4th floor, walk down to the lobby, check in, walk back to the car and get our luggage then to the rooms.   I was thinking about it and so if you pay the guy to valet, you get to leave your car and luggage while you check in but if you don't pay the guy, you have to park and walk the distance.    I think the managers of the Renaissance need to reevaluate their policies ... The valet or doorman is the face of the hotel and it was not represented very well.   They need to learn that every customer is #1."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 51,
        "expertise": 0.0031909963588210005,
        "user_cities_visited": 190,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "We stay at lebua club tower for 4 days. 57. Floor.2 adult and 2 kids 8Y.Plenty of space in our suite. We shared two queen size bed.The lounge was really nice....don\u2019t save the lounge.Great breakfast with everything you can imagine.Small things could have been better.To slow internet in room. Sometimes none at all.We waited sometimes too long for lift.Rooms could have been a little bit more sound proof.The hotel is a little out dated.But none of the above matter when the rest is so good.Next time we are in Bangkok we will stay at Tower Club Lebua.Our biggest recommendation."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 31,
        "expertise": 0.0017250520072230001,
        "user_cities_visited": 26,
        "review_days": 0.352683461117196,
        "helpful_class": 1,
        "review_text": "We stay here for a week and had a full kitchen, the hotel was clean and had, two pool, one with a huge outdoor tv for sports and one roof top.  We had an issue and called the front desk and they sent someone op within a half hour and fixed the problem quickly.  We had a great time here and it was close to everything, the staff was extremely friendly."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 12,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 6,
        "review_days": 0.12267250821467601,
        "helpful_class": 0,
        "review_text": "The Loews Hotel is perfectly located to enjoy the sublime delights of Chicago. From reception check-in attentiveness to room quality and floor to ceiling picture windows, from cleanliness to room layout and from the concierge service to wi-fi quality the Loews excels. I didn't breakfast at the hotel because there are numerous local places to try in the city but I did note that the in-house breakfast looked relatively expensive . In all of the areas I experienced, the Loews was excellent value for money. Not cheap but a real treat in the heart of the city and to be recommended."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017969451931710001,
        "user_cities_visited": 16,
        "review_days": 0.35870755750273803,
        "helpful_class": 1,
        "review_text": "WOW I achieved this trip for my husband and I and wow o wow this Hotel was above 5 star. Clean and outstanding facilities. Would return in a heart beat. Concergie Wendy was absolutley amazing and helped us more than words"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 24,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 107,
        "review_days": 0.6670317634173051,
        "helpful_class": 0,
        "review_text": "This hotel is in a great location and is a wonderfully maintained old building.  All the staff were helpful and friendly, and easily helped us change rooms when we needed another bed in the room.  I stayed here so I could walk to and from Safeco Field for a Mariners game.  Unfortunately, the homeless will accost you on the way home from Safeco.  Don't attempt the walk with children.  This is the only problem we had with our stay.  This is not the hotel's fault; I hope this issue can be addressed."
    },
    {
        "user_review_posted": 169,
        "user_total_helpful_votes": 109,
        "expertise": 0.0030209310630970004,
        "user_cities_visited": 138,
        "review_days": 0.13417305585980202,
        "helpful_class": 1,
        "review_text": "We stayed in one of the rooms with a private bath.  It was chic, minimalist and very comfortable.  The location is great.  We easily walked to the Pike Place Market area and also to all of the Space Needle / Chihuly Museum / Music Experience area."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.09967141292442401,
        "helpful_class": 0,
        "review_text": "Stayed with my boyfriend for a few nights, it was the best ever!  Everyone was friendly, provided great service, and of course the rooms and facilities were very clean and comfortable.  Love their \"modern\" concept as well.  Very trendy.  We would definitely come back!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 55,
        "expertise": 0.017690977969031,
        "user_cities_visited": 15,
        "review_days": 0.9238773274917851,
        "helpful_class": 0,
        "review_text": "What a great boutique hotel. The wifey and I came for an overnight and got a corner suite overlooking the Ferry Building, Bay Bridge and all that jazz located on the busy Embarcadero. No shortage of bars/eateries from Americano downstairs to Boulevard across the street.Great service from the word Go. Friendly staff at check-in. Room was very spacious with a partitioned entrance. Separate toilet room amd shower room. Both having sinks. There was also a bar sink! Awesome 2 person soaking tub in the room. Bed was super comfy. Complimentary robe amd slippers are the biz. TV was kinda small and positioned awkwardly to the right of the sight lines. No biggie. Automated window shades were pretty awesome and very helpful when that morning sun came rising up from behind the Bay bridge.Overall, a magnificent hotel, at an awesome location. Plan on a price point matching all you get and where you're getting it. Looking forward to coming back."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 15,
        "expertise": 0.001064234943211,
        "user_cities_visited": 34,
        "review_days": 0.20372398685651602,
        "helpful_class": 1,
        "review_text": "Well kept rooms and super bathrooms. Easy access to restaurants, malls and train station. A starbucks inside the hotel to satisfy all cravings. Even the restaurant served great food and drinks. Given the services, the hotel is definitely reasonable."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 24,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 22,
        "review_days": 0.0071193866374580006,
        "helpful_class": 2,
        "review_text": "Very nice! We had a balcony. Room 646. We were looking directly at the water. It was spectacular. Wouldn't change a thing! The service was very nice. The food was good too. The location being so close to the ferries and Pike Place Market was perfect. I would definitely stay there again. If you are coming from the airport, take the light rail. Then walk from the Westlake station to Lenora St, make a left and walk straight to the hotel. Very convenient. The ferries are a short walk down the street. Ivan's is directly across the street. Couldn't be better. Seattle is a charming city with a lot to offer..... Don't wait to visit."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 8,
        "expertise": 0.002663892435491,
        "user_cities_visited": 274,
        "review_days": 0.046002190580503005,
        "helpful_class": 0,
        "review_text": "Was delighted to stay at the Fairmont in D.C. this year. The room was large and the furniture nice. The minibar was emptied so I could use it the week I was there and though a bit smaller than a regular miniature fridge, it was worked very well. The bathroom was very nice and felt on the luxurious side. The service was excellent. Wonderful, big windows letting in much sunlight. The TV channels showed a nice selection and the internet was good. Kudos to the concierge desk, very helpful. And the shuttle drops you off within their distance limitations. I look forward to another Fairmont stay."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 32,
        "expertise": 0.002820924388817,
        "user_cities_visited": 64,
        "review_days": 0.5279299014238771,
        "helpful_class": 0,
        "review_text": "After NYC the large rooms were a welcome change. The hotel staff were very helpful. It's located at DuPont Circle which is a trendy area but it is not walking distance to the heart of tourist Washington. It's about a ten to fifteen dollar cab fare to the Washington memorial. This didn't bother me but it may matter to others. There is a metro stop two minutes walk away but on a three day trip being underground is kind of counterproductive to maximum sight seeing. Anyhow, the free morning coffee and afternoon drinks (soft and alcoholic) in the lobby were a welcome touch."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 40,
        "expertise": 0.001831623082864,
        "user_cities_visited": 43,
        "review_days": 0.323658269441401,
        "helpful_class": 0,
        "review_text": "We decided to check out different casino while visiting the vegas area, and chose this one.  Very very large casino.  Lots of machines we have never seen.  Started out needing a new card, apparently we got upgraded to next level.  Nothing paying out at first, then i hit a jackpot.  After that about every third game i was winning on.  So many machines.  Not as much security as i would have liked.  Almost got plowed into in parking lot by some idiot driving way to fast.  Would consider going back, just to play different games.  Located just off highway, easy access."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.414019715224534,
        "helpful_class": 0,
        "review_text": "I had a fantastic stay at Club Quarters and I have to give a special shout-out to Liz at the front desk, who was extremely helpful and accommodating and went out of her way to make my stay great. The hotel was super conveniently located and comfortable, and they had terrific espresso in the lobby (and not just cause it was free). Thanks Liz and thanks CQ!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 32,
        "review_days": 0.8236582694414021,
        "helpful_class": 0,
        "review_text": "The front desk was ridiculously inefficient. Examples:a. While checking in, I used the SPG app to do a mobile-check-in. This created issues with their systems and flustered the front desk helpers.b. On arrival, while a lady at the front desk was checking me in, she said it'd take a while. I asked if I could go sit while she checked me in, but she asked me stand right there for about 10 minutes so that my place in line is maintained. Not terrible - but come on now - this is not good from a customer service standpoint in the hospitality business.c. The front desk flip flops on their policies around allowing food delivery workers to deliver to the room, getting cabs, keeping luggage at the front desk, etc.Huddle, get your act together and try being more polite.Only pros here were that the room was comfortable and prices were lesser than most other SF hotels."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 2,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "I attend school in the city and my boyfriend was visiting for my birthday weekend. We decided to stay a night at Park Central because of the amazing price and perfect location. Upon booking the room my boyfriend sent an email request asking for a room with a view for my birthday. They replied back saying they have upgraded us to a premier view room. We went into the city a few hours early and were able to drop our bags off so we didn't have to carry them around until check-in. We checked in about 30 minutes early and were in our room quickly after! We had an amazing view of the bay and Yerba Buena Gardens. We had a beautiful room and it was quiet the entire time we were there. 100% recommend to anyone that wants to be centrally located in the city."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 14,
        "review_days": 0.336801752464403,
        "helpful_class": 2,
        "review_text": "From the greeting at the front door, to the chilled atmosphere throughout the hotel, this was a perfect place to stay in this busy city.  The room was spacious and well equipped, the bed and bedding were extremely comfortable. The music in the hotel reception and bar area gave the place the feel of a boutique hotel, the staff were always friendly and helpful. Location of the hotel, just South of Market was excellent."
    },
    {
        "user_review_posted": 448,
        "user_total_helpful_votes": 306,
        "expertise": 0.0032057344619410002,
        "user_cities_visited": 172,
        "review_days": 0.6270536692223441,
        "helpful_class": 0,
        "review_text": "It's still a large conference hotel in DC. What made the difference this time was Ruben at the front desk. I arrived early and the room wasn't ready. He quickly, efficiently, and accurately handled everything from billing to bags, to setting me up with an awesome room later in the early afternoon. I was contacted quickly when the room was ready and given coffee in the interim.Ruben offered over the top service for a simple early check-in request. I noticed that the service has improved a lot over the past two years and that's a good thing.The only downside was the lobby bar. The service there was oddly horrible, so much that all of the guests were laughing together about it. Solution? Leave and go elsewhere.So beyond that bad experience, the hotel is looking up recently.. led by people like Ruben."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 32,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 49,
        "review_days": 0.32968236582694405,
        "helpful_class": 0,
        "review_text": "Good hotel.  Atrium is really pretty; rooms overlook atrium, leading to a nice light in the room.   Beds were comfortable.   Parking is VERY pricey; look for the self park garage nearby.   Staff is very nice.   Great location, near White House."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 18,
        "expertise": 0.002130386440217,
        "user_cities_visited": 109,
        "review_days": 0.002190580503833,
        "helpful_class": 0,
        "review_text": "During our arrival in Bangkok we arrived at the hotel at 9.30. We could already go into our room right away. This room and hotel on itself were such an amazing relaxing place with a great comfortable atmosphere. The beautiful decoration made it feel like a home, and you wouldn't even notice being in Bangkok while staying here. The room is very comfortable, with tea service during the day and some background music. The hotel offers great facilities, a nice breakfast and a nice rooftop."
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 23,
        "expertise": 0.000812494357678,
        "user_cities_visited": 39,
        "review_days": 0.698795180722891,
        "helpful_class": 0,
        "review_text": "Stayed two nights for business trip. Clean  and spacious rooms. Best water pressure in shower. The hotel has courtesy shuttle that will take you downtown and to Pike Place Markert. I highly recommend the hotel restaurant, Jimmy\u2019s. Great food and service. Convenient to Swedish Hospitals."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.506024096385542,
        "helpful_class": 0,
        "review_text": "The room was surprisingly better than expected. I think a lot of people liked the shower and so did we. The hallways need work because they were raggedy. My bf told me he walked into the hallway and saw the cleaning lady laying down in the hallway counting towels. C'mon we all know that's unprofessional. The parking is close by but definitely not worth $20. The guy at the front desk refunded my money and we parked in the garage a few blocks down, but then seen someone tried to steal my license plate. Thank God we reversed in all the way to the wall. So please be careful out there. The beach was beautiful and very close. I would recommend staying here for a short stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.000547645125958,
        "helpful_class": 0,
        "review_text": "i enjoyed my time and so did my grandchildren, the staff were friendly and the location was perfect. walking distance to everything. The beds were comfortable and check in early was a plus, additionally the late check out"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.46330777656078803,
        "helpful_class": 0,
        "review_text": "My husband and myself just returned from a wonderful stay at the Coconut Waikiki.  The hotel is very clean and all the staff were extremely friendly and helpful - even printed our boarding passes for us.  This is a smaller hotel located within walking distance of all the fantastic shops and restaurants in Waikiki.  There was warm popcorn waiting for us each afternoon as well as all day refreshments.  The complimentary morning breakfast was delicious and always fresh.  Our next visit to Waikiki will definitely include a stay at the Coconut!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 69,
        "review_days": 0.07447973713033901,
        "helpful_class": 1,
        "review_text": "This little hotel might be easy to miss but it offers a really homely stay with friendly staff, spacious rooms and a delicious breakfast each morning. The fresh cookies baked daily were a lovely touch, as were the complimentary sodas. I would definitely stay here again."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 55,
        "expertise": 0.0038164222988100005,
        "user_cities_visited": 15,
        "review_days": 0.13636363636363602,
        "helpful_class": 0,
        "review_text": "We returned for another vacation stay to Aqua Bamboo Waikiki and cannot wait to return again!From the moment we arrived at the fornt desk to the moment we left our experience of the service, standard of accomodation and amenities/facilities was absolutely outstanding.Our room was serviced daily by 12.00 pm midday to a very high standard of cleanliness including replacement of Kitchen/Bathroom items.The Front Desk staff are very friendly, efficient and knowledgeable/helpful - especially Raymond, Zenie and Lokahi.The location could not be better - just one street away from Waikiki Beach, 5 minutes walk to the nearest ABC Store (filling most basic traveller needs) and with bus stop across the road to go to the Ala Moana Center (largest shopping center in the Southern Hemisphere) or 5 minutes walk on the same side of the road to take a bus to say the Kahala Mall for shopping.A small token of the appreciation for you choosing to stay at this Hotel is that when you check into your room their is a small box of Macademia chololates with a personal thank you letter from the General Manager, Nicole, and, then, a day or so before you checkout there is the same again. We found this to be a very nice, unintrusive way of thanking us and ensuring that we return again!This Hotel even has a 'Bamboozle' evening every Thursday, by the pool/spa, between 4.30 pm and 5.30 pm. Food is provided together with the Hotel's special cocktail and they have an entertainer playing appropriate music. This is a good opportunity for Hotel guests to unwind and enjoy the Hotel's generous hospitality whilst getting to know other Hotel guests.We cannot speak highly enough of this Hotel - it is peaceful, affordable and very conveniently located slightly away from the bustle of the main street - Kalakaua Avenue.We are looking forward to our next stay at this Hotel in January of 2016.Many grateful thanks and Mahalo to the Management and Staff of Aqua Bamboo Waikiki.Aloha from Janet and Richard Lambert"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "Very inventively/originally furnished.The bathsrooms are shared and none looks like the others :-)They also have an isolated bath tub.Friendly staff <3Within Walking distance to Fisherman's Wharf."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 108,
        "review_days": 0.3105147864184,
        "helpful_class": 1,
        "review_text": "Old style American hotel perfectly located (very close to the White House - some rooms have a direct view) with excellent service.Rooms are good but they will probably need a refresh soon.Clearly the place to stay if you visit Washington."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.735487404162103,
        "helpful_class": 1,
        "review_text": "The construction noise in the lobby and room is horrendous.  When I asked what time the noise will end, the front desk simply replied \u201cour website said we\u2019re undergoing renovation.\u201d  IMHO, that is not a sufficient answer."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 34,
        "expertise": 0.0067674427158040005,
        "user_cities_visited": 19,
        "review_days": 0.435377875136911,
        "helpful_class": 1,
        "review_text": "Home to Bangkok\u2019s most recent luxurious-chic rooftop bar, Octave, offers sweeping 360-degree view of Bangkok Metropolitan Skyline, Marriott Bangkok is undoubtedly our perfect weekend getaway. Wouldn\u2019t it be nice to party it all up at Octave then elevator yourselves down few floors below, take midnight bubble bath and then hit the comfy bed of your One Bedroom Executive Suite? That's exactly what we did J. Some think we are crazy for loving to spend some of our weekends staying at our favorite luxury hotels in Bangkok. But then again why not? Life is too short not to enjoy every single weekend that you have, and often enough you don\u2019t have time to travel far away so if we must be in Bangkok then we shall only go to the best places. This modernly sleek and sophisticated minimal hotel is located in the city center of the urban and buzzing neighborhood of Sukhumvit with easy access to anything from trendy caf\u00e9s to ultra-luxe shopping centers, and the sky train at your doorstep. As you walked into the lobby you feel the sense of understated luxury that echoes from the endless floor-to-ceiling-windows, warm lighted chandeliers, and polished marble floors against dark wooden shelves and walls. The check-in process was easy and breezy; after literally 8 minutes we were escorted to our One Bedroom Executive Suite.As we buzzed the door open the hallway led us to our separated living room equipped with kitchen, dining and lounging areas, as well as guest bathroom. The concept of floor-to-ceiling window run consistently from the lobby to our suite, don\u2019t you just love that? The suite is decorated in contemporary style with earth-tone palette. After the living room was our bedroom that comes with king size bed topped with the irresistibly soft white linen bedding. The bedroom also has the lounging area, perfect for sipping morning coffee with uninterrupted view of Bangkok City. Here comes our favorite part, the bathroom, which comes with the mirror-on-mirror wall, double sinks and private spaces for Mr. & Mrs., separate rain shower, and most importantly the Jacuzzi with dazzling bird eye view of Bangkok Skyscrapers. Don\u2019t miss the privilege that comes with staying in a suite, full access to the club lounge that serves private breakfast, lunch, dinner, delicious snacks in between meals, and most importantly delightful cocktails and champagne. Here is where I learned how to make my go-to-cocktail, Pi\u00f1a colada.Best time to go to Octave Rooftop Bar is none other than during the magic hours of the sunset when sky turns from bright yellow to gold to rose gold to vivid pink then to burning red. It\u2019s hard to believe that this spectacular event happens daily. This not-one-but-three-level airborne bar and lounge offer an alternative view of Bangkok towering on 45th Floor over Sukhumvit Road (while most of the rooftop bars are concentrated in Sliom and Sathorn areas).  The seating arrangement is perfectly executed and thought out, as there are plenty of tables with panoramic city view that you can choose from and there is nothing between you and the view but a sheet of glass. Making this place one-of-its-kind.Our favorite dining experience here is definitely at The District Grill Room & Bar, as the name implies everything is made fresh and grilled from its see-through giant Grill Room. The District is also one of the best steakhouses in Bangkok, with the delicacies of fresh seafood made available. The ambiance of dark oak wooden walls, black marble floor, black & white photos in black frames, black steel lamps, and leather chairs amplifies the iconic style of New York\u2019s Manhattan Steakhouse. The standard of something as simple as Caesar Salad has also been lifted here, extra creamy mouth-feel and the crispy bacon that is as thin as Samurai-sword cut Sashimi. It has been a wonderful 3 days 2 nights weekend spent here at Marriott Bangkok, we love everything from our suite to our sun downer moment at octave to our fine dining dinner date at The District."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 37,
        "expertise": 0.001552915599037,
        "user_cities_visited": 202,
        "review_days": 0.292442497261774,
        "helpful_class": 0,
        "review_text": "So you know when you're in the middle of great food but aren't quite ready for a meal?  Across the street and about 1/2 a block away is a small grocery store with cold drinks, cut up fruit and veggies, and a deli.Need a new Cartier watch or a pair of Jimmy Choos? Look no further than to your left!So the hotel...friendly front desk and valet staff. Bell service in early morning was iffy...seemed bothered. A lot of college kids were there when we were and the walls are fairly thin. I think that under normal circumstances I wouldn't have noticed it. The room stayed fairly cool, bed is comfortable, and again, location can't be beat!Duke's, located in the lower lobby is perfect for meals as it is beach front and excellent."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 29,
        "expertise": 0.0012699772615650002,
        "user_cities_visited": 50,
        "review_days": 0.9173055859802841,
        "helpful_class": 0,
        "review_text": "Hotel is fabulous. The staff really make the experience. I left a top in the closet and they saved it for me. My daughter went back 2 days later and described it, and amazingly they had it! Check in, valet, all offered service with a friendly attitude. The hotel itself is updated and very clean. Free breakfast is a nice perk. I\u2019ll be back!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 23,
        "expertise": 0.001321235680719,
        "user_cities_visited": 23,
        "review_days": 0.8625410733844461,
        "helpful_class": 1,
        "review_text": "We used Zoe for our base for a SF adventure.  The location is great and an easy walk to most places and tour pickups.  Beware there are lots of fees like resort fee per day on top of your room as well as $60 a night for parking.  So, you are not going to get off cheap, but if you are ok going into it, great little hotel."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 116,
        "expertise": 0.0044313461682200005,
        "user_cities_visited": 280,
        "review_days": 0.8362541073384441,
        "helpful_class": 0,
        "review_text": "Big, big disappointment for the hotel located in Honolulu and Waikiki area. I was expecting a lot more from the hotel in so famous place.There is no bar or restaurant in the hotel, so they don't serve breakfasts!!! However they have so called \"resort fee\" for service you don't even use! Like newspapers, coffee or water in the lobby which is not even available all the time - I did ask once where can I get the water and I have been told to go to the supermarket and buy water!!! But they charged me for the it!!! How bad is that?!! Welcome oshibori - never happened! We didn't use beach towels or free shuttle to the shopping center or discount in one of the shops, but they charged us for this! I've never stayed in the hotel where I have been forced to use and pay for the service I didn't want or need!!!When you walk out of the lift the smell is just unbearable - the reception\\lobby area smells musty even though this is open area without door!! The carpets and the furniture are outdated and absolutely disgustingly filthy!Rooms are claustrophobic and there is barely space to put your suitcase on the suitcase stand. Also the patio doors do not keep street and AC fans noise out. We got room 1818 and first night I had a problem to sleep as the noise form the bathroom vent was unbearable. I went at 3am to change the room and got one on 9th floor, I went to check it and we have moved the rooms in the morning. Room was exactly the same, but there was no annoying noise from the bathroom. However there was much louder noise from the outside. I didn't change the room again, as there was no point - all the rooms were the same, but fortunately I could sleep in the second one.The only good thing about this place is location - across from the Waikiki beach and the zoo, however it is the furthest hotel in the Waikiki beach area. There is also beautiful view from 18th floor at the mountain, the zoo and the sport pitch behind.I wouldn't stay in this hotel again in my life!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.506024096385542,
        "helpful_class": 0,
        "review_text": "I used to frequent the Pump Room before I moved out of Chicago, so I was excited when I learned there was a Groupon for The Public Hotel. I booked the room in celebration of my birthday. I flew back to Chicago only to find the Public Hotel experience is far different from my great experiences in the Pump Room. When I checked in, one of the elevators was not working. I woke up to find and attempted to open the curtains, only to find men working on the windows. The men got a clear view of my naked, exposed body as I never would have thought people wold be able to see me all the way on the 9th floor. Talk about showing off my birthday suit (figuratively and literally). The men were working outside of my window during the day during my entire stay which limited my ability to open my curtains for natural light.The walls are paper thin. Not only could I hear my neighbors conversations and laughter throughout the night, I was awakened at 5am to the sound of a screaming baby next door.The tv remote control did not work. After calling down to the front desk, an engineer came and replaced the batteries only for the remote to still be nonfluctuating. There was no way to control the tv without the remote as the function buttons on the t.v also did not work.When I'd finally had enough, I went down to the front desk with my list of complaints. The manager offered me a few bottles of champagne and a reserved table in the Pump Room. I requested to have the bottles delivered as I was on my way to my birthday party. When I returned to the room, there was only 1 bottle of champagne as if to say that was enough compensation for all of the inconveniences.The final straw occurred once I returned home to North Carolina and noticed I had been billed $13.98. When I called, they told me the bill was for the wet bar (that I never used). As a result, the charge was refunded.All and all, I had such high hopes for this hotel only to be disappointed on several occasions. I  would not recommend this hotel for lodging; although, the Pump Room is an excellent place for cocktails and socializing."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 16,
        "expertise": 0.0015783237146730002,
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        "review_days": 0.301752464403066,
        "helpful_class": 0,
        "review_text": "We arrived for our first visit to San Francisco late on a Wednesday afternoon . The check in was efficient and friendly . The room was clean and quiet and we slept well . For British readers it could be prepared to a Travel Inn . Basic and functional . The hotel was in a good position for Fisherman's Wharf and the start of the cable car ride into downtown San Francisco . I have to say I was very disappointed with Fisherman's wharf which I thought to be very tacky and a little like an expensive Blackpool , but that's another story . The downside was the breakfast which I thought was terrible .Paper plates and trays and plastic cutlery . The scrambled eggs were awful and everything else was packaged .Not as good as a Travel Inn breakfast . It was also so crowded that you had to be quick to grab a free table and if the previous occupants had not removed their rubbish you had to do it yourself .It was free but frankly if we had been charged I would not have paid . There were a few chairs in the lobby but the hotel lacked a comfortable lounge and a bar area would have been nice . If we visit San Francisco again I would aim for a more central hotel ."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 31,
        "expertise": 0.001365171468565,
        "user_cities_visited": 51,
        "review_days": 0.846659364731653,
        "helpful_class": 0,
        "review_text": "We stayed here for 2 nights and fund it to be a very clean and friendly hotel.The staff spoke good English - better than our guide a- and were unfailingly helpful.We had a superior room which was large and had a very good bathroom.The pool on the roof terrace is a reasonable size and lovely to have a swim here after a hot day in Bangkok .Good bar here too which does snacks.Only disappointment was the restaurant for supper which was rather bland. Breakfast good though."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 53,
        "expertise": 0.003366822631966,
        "user_cities_visited": 38,
        "review_days": 0.331325301204819,
        "helpful_class": 1,
        "review_text": "We booked a Deluxe Family room for 4pax. The room was quite big and spacious, we could open up all our luggage and still have plenty of space to walk. I love the free wifi in the room with high speed.I can watch my dramas at night. The room service was fast, every time when we request for something, they would also come within 10 mins. The hotel also provide airport transit at THB 800. The hotel location was really good, there a few massage parlors nearby the hotel and also walking distance to Platinum mall, Siam Paragon, Siam Square. Overall I am quite satisfied with this hotel. Good."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 48,
        "review_days": 0.08105147864184001,
        "helpful_class": 1,
        "review_text": "My husband and I stayed there for 6 nights, for us is a 5 stars hotel, everything is amazing, the staff, cleanness, room size, location.  The restaurant is a little expensive,  as well room service,  but you're paying the price of the comfort, and it's okay, for us.I highly recommend this hotel, and yes, for sure we come back to there, when we'll visit San Francisco again. Thank you to all the Scarlet Huntington Hotel staff, you made us feel as if we were at home."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 52,
        "review_days": 0.7820372398685651,
        "helpful_class": 0,
        "review_text": "We stayed at the Columbus Motor In for 2 nights while we had fun in SF. We were able to check in early and the staff was wonderful. We parked our car for free. Our rooms were clean, large and updated! We heard the traffic at times during the night but went right back to sleep. The location was perfect. A short walk to Chinatown and Fisherman's Wharf. Each morning we took a short walk to Pat's Cafe for an excellent breakfast."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 24,
        "expertise": 0.001276776847779,
        "user_cities_visited": 19,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "We arrived at Warwick Seattle and immediately noticed the hotel was not going to accommodate our family of 5. Called the front desk and asked to upgrade our room, they said they could and would accommodate us the following night for the rest of our 8 night stay. We thought that was doable and agreed... The nice employee told us our account was noted and if there were any problems to contact the manager tomorrow otherwise it was taken care of and we were set to move around 2pm the following day. We called the next day l at 1pm to make sure everything was in line for us to move at 2pm - they said no rooms were available for us to move. We then reached the manager and he said another family said they would pay a higher amount than we were quoted for the room and he gave them the room....Very disappointed. They gave us their word we had an appropriate sized room to move into if we were patient for 24 hours... We were and they gave the room away and didn't come through as promised.  We checked out a week early and moved to the Motif Seattle a few blocks away.Warwick is a nice typical hotel with a manager who cares more about the money than his customers. Very disappointed and will NEVER GO BACK!Btw MOTIF Seattle five stars!!! They took us right away gave us a room twice the size, made sure we were happy and is an incredibly nice Upgrade."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.180722891566265,
        "helpful_class": 0,
        "review_text": "We got this place through hotels tonight after getting out of a late concert.  Hotel is a little small and quirky, but there's still a good amount of charm and I really don't think the pictures do the room justice.  Only there for a brief moment (literally less than 12 hours), but it was a positive experience."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.993428258488499,
        "helpful_class": 0,
        "review_text": "Great hotel in a great location.  David at the front desk was extremely helpful and a true gentleman.  Front door attendants Zak and Theodore were outstanding greeters and always made us feel welcome as if \"we were returning home.\"  The cleaning people were also as helpful and courteous as one could ever hope for.  Just an overall perfect place to stay."
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 30,
        "expertise": 0.001178573974313,
        "user_cities_visited": 31,
        "review_days": 0.305038335158817,
        "helpful_class": 2,
        "review_text": "I enjoyed my stay in Melrose hotel, it has a good location very close to the shopping street. The rooms are very clean and interior design is calming and nice. There are elevators, there is no stairs going to rooms. Breakfast is great with very nice omlettes. Friendly and helpful staff welcome you very warmly. Free wifi is available in the hotel. The hotel is convenient for business as well as touristic visits."
    },
    {
        "user_review_posted": 201,
        "user_total_helpful_votes": 116,
        "expertise": 0.002691496725793,
        "user_cities_visited": 202,
        "review_days": 0.41730558598028406,
        "helpful_class": 1,
        "review_text": "So the room(s) were very big and very nice.  Love the dark wood floor because I loathe carpet!  however: (1) you have to pay for wifi - if I could, I would boycott every hotel that made me pay for wifi; (2) everyone in my group could hear every time someone drove over the metal grates in the street; (3) Although I set my phone as a backup alarm, I did not get a wake-up call.  Had I not set my own alarm, that would have been a disaster as I was there for a work event that started early in the morning."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.40306681270536604,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the Four Queens for the first time. What a wonderful hotel. The staff is very friendly. Our room was clean and comfortable. The caf\u00e9 at the Four Queens has excellent food. You cannot beat the location right on Freemont Street. The whole experience was great.  We will definitely be staying there again on our next trip to Vegas."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.5618838992332961,
        "helpful_class": 1,
        "review_text": "Don\u2019t waste your time and spend a bit more elsewhere. Despite the annoying construction, limited walking space, and the inconvenient walk to gym their customer service is less than desirable. They just don\u2019t go out of their way to help you. Will never return or recommend to anyone. The room was nice but no hot water one day..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "Today I went to the beach with my best friends and I was assisted by this guy named Marlin, a cool and helpful beach attendant who gave us chairs, towels and an umbrella in our desired spot . The day ended up a little bit rainy but our stay on the beach was awesome ."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 26,
        "expertise": 0.020927581007024,
        "user_cities_visited": 5,
        "review_days": 0.506024096385542,
        "helpful_class": 2,
        "review_text": "I stayed at the Zeppplin in July over a weekend.  They made everything easy.  It was a very enjoyable stay.  I also stayed there in April and had a similarly wonderful experience.  The staff recommended restaurants that were great and were incredibly helpful and engaging.  The front lounge was cool and the rambler was awesome.  The gameroom is an unexpected surprise that added to the stay."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.17305585980284702,
        "helpful_class": 0,
        "review_text": "This was my wife's and my first trip to Chicago and complimenting the trip and football game by staying in the magnificent Four Seasons Hotel Chicago was the absolute best way to spend this football weekend in the Windy City, The weather was perfect, the food was perfect, the hotel was perfect, the service was perfect and the football game......not too perfect. Penn State lost. However, this hotel is absolutely deserving of any 5 star rating it receives and we will return to Chicago and the Four Seasons Hotel!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 15,
        "expertise": 0.002690567735254,
        "user_cities_visited": 6,
        "review_days": 0.6007667031763411,
        "helpful_class": 1,
        "review_text": "I-Residence Silom had always been a favourite choice, and stayed here several times for the past few years. It's been a while, so decided to re-visit here during year end.There are many reasons to choose this hotel - location is great (walking distance to BTS, shopping district of Silom and night life at Patpong), and reasonable room rates. But the good ends here.Hot water wasn't working, and the air-conditioning leaks. Hotel amenties are given on random basics (sometimes they replenish, sometimes they don't). Informed the front desk about the issues, but the problems persist. Either they are arrogant about their occupancy, or they simply do not care.This experience definitely left a bad impression on my favourite hotel, and given many other options in Bangkok, doubt I will ever be back. Consider this if you are desperate!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 4,
        "expertise": 0.000733992487371,
        "user_cities_visited": 7,
        "review_days": 0.594742606790799,
        "helpful_class": 0,
        "review_text": "We had a great experience at the Silversmith. The location was perfect - we like to walk and found this to be within walking distance to every attraction we wanted to see. It was very close to the location of the Christmas market, which was the main reason we went, and to Millennium Park to see the Christmas tree, the ice skating rink, and the Bean. We walked along the Riverfront and even to the Shedd, although that was a long walk. The staff were very, very kind to us and the rooms were huge with comfortable beds. We would definitely stay there again!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 30,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 16,
        "review_days": 0.046549835706462005,
        "helpful_class": 0,
        "review_text": "Deserves it's 4.5 rating. Great Location, attentive courteous staff, clean room and a trendy yet cozy atmosphere make this a hidden gem. The down bedding was very cozy with plenty of extra pillows but no robe or fridge in our room. I found the entire staff from the front desk to housekeepers just as personable and ready to offer assistance. We had a superb view (#715) of the lakefront, zoo and city lights. We walked across the street to Lincoln Park Zoo and were only 2 miles from the theatre district and 1 mile from the Mag Mile. Stay here and you will tell others you enjoyed it also. St.John 3:16"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 31,
        "review_days": 0.115553121577217,
        "helpful_class": 1,
        "review_text": "This was a treat to stay an end to a north american road trip a bit of well deserved luxury - the rooms are a great luxury and a great design (free fast wifi)  Our stay proved to be a relaxed one and found the hotel to be a quiet and with only five rooms per floor you never feel like you are in a large hotel.  We visited the sky bar terrace and ate a few snacks but did not visit the main restaurant.  The reception and concierge staff were friendly and helpful with local knowledge  and grabbing you a taxi.  There was a room to leave your luggage if you have a late flight.  The hotel is in a great location with the Magnificent mile and some great pubs on your doorstop - also easy to walk to Navy Pier."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 15,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 15,
        "review_days": 0.627601314348302,
        "helpful_class": 0,
        "review_text": "I just returned from Las Vegas where we stayed at The D, the staff was friendly and helpful.  depending on what floor you are on it can be noisy with the music on Freemont street but the higher floors not so much.  We were upgraded to a King corner room it was great!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 8,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.348302300109529,
        "helpful_class": 1,
        "review_text": "The hotel is showing its age, but it was clean and comfortable. It was pricey for what you get, but that's Waikiki in general. We arrived at 8am and where ready just to drop our bags and come back for the 3pm check in, but the concierge was fantastic and was able to get us straight into our room. The views from the balcony where spectacular. The hotel staff couldn't do enough for you and the overall service was really good.Overall we where very happy with our stay."
    },
    {
        "user_review_posted": 131,
        "user_total_helpful_votes": 67,
        "expertise": 0.0023727040487570004,
        "user_cities_visited": 186,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "We stayed here for one night.  The lobby area is stunning when you walk into the hotel and the history of the hotel is very interesting.  Our room was on the 11th floor and had a gorgeous view of the Washington Monument at night. The room was comfortable, the shower was great with lots of hot water and water pressure and even a lighted make up mirror which I really appreciated.  We had a wonderful breakfast with an even more wonderful waiter.  Truly a first class hotel we will return to!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 13,
        "expertise": 0.004744565817058,
        "user_cities_visited": 37,
        "review_days": 0.07228915662650601,
        "helpful_class": 2,
        "review_text": "I travel.  I get that hotels in big cities that sit on prime real estate in a prized location are expensive.  In this case, I feel like I was robbed.  Although the customer service was better than any I'd ever experienced, it was the only thing that made me feel better about having been shaken down for every last cent.  Also, the architecture is set up such that a reverberation is created with the air conditioning units.  It is so LOUD!  I have a list of about  other places I'd like to try when I return.  Although, without Melanie, I think I would have missed my flight!  Again...GREAT customer service.  My husband and I had a few drinks at the bar.  Ask about prices first!!!  We ended up with over a $100 bar tab.  This place is the very definition of highway robbery."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6944140197152241,
        "helpful_class": 0,
        "review_text": "The River Inn was a great boutique hotel located in the historic Foggy Bottom area.  Upon arrival I was greeted warmly and promptly checked in.  My group enjoyed a night cap in the cute restaurant/bar.  I was pleased to find 2 bottles of water waiting in my room for me.  I was also delighted to find the small kitchenette in my room as well (I must have missed that detail in on the website).  The staff went above and beyond to help with anything we needed, even helping us to ship two boxes back home.I'd also like to point out that there is a Trader Joe's within 3 blocks, so you can easily pick up some food to keep in your room."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 4,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "We stayed at The Hotel Felix for our anniversary stay in Chicago. The staff was excellent. The knock I kept reading was the size of the rooms. It's a boutique hotel!!! It's Chicago!!! What are you doing in your room all day. The rooms are fine. If you need all that space.....stay home. We explored Chicago by day and enjoyed the town all night and this was a perfect home base. The hotel is close to everything!! We've been to city several times and this is now our first call to check availability. ps....Bar in the lobby for a night cap."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 5,
        "review_days": 0.6856516976998901,
        "helpful_class": 1,
        "review_text": "Was very impressed by wam reception on arrival from Buddy at the front desk, taking the to give us lots of advice and tips. The room was large with a very comfortable bed, and hotel is centrally located, close to Union Square, AT&T Park, etc. Other staff v welcoming as well including baggage claim man (bellhop?) who gave us lots of tips for our onwards journey."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 9,
        "review_days": 0.147864184008762,
        "helpful_class": 0,
        "review_text": "I needed a hotel in San Francisco that was close enough to most things, yet quiet enough to have some undisturbed rest there too. After lots of searching reviews, booking sites, combining the info, checking rates I settled on this hotel and I'm glad I did. My review is totally based on my personal experience.Everyone's needs from a hotel will be different, everyone's experiences will be different. For us this was perfect. Quiet, friendly and close enough to most things to walk (we like to walk though, so a short walk for us might be something more challenging for others).We were a party of 4 family members, booking two rooms. Check in was really efficient and friendly even though it was very late at night. The rooms were a decent size and beds really comfortable. There was little to no noise throughout the night. We could have just lucked out though as it totally depends how busy any hotel is and how the guests choose to behave.Rooms were clean and tidy, beds very comfortable and turned down for the night with a chocolate on the pillow! bonus :) We didn't have any view to speak of, but that wasn't a problem for us. Comfort and quiet over views any time. If you want views down onto the street below I am sure there are other rooms that offer this.Our interactions with staff found them to always be friendly, polite and cheerful. We didn't eat there so cannot comment on that.The best vote I can give this hotel is to say I would definitely come back should I be in San Fransisco again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.52026286966046,
        "helpful_class": 0,
        "review_text": "Other than noisy and seem-never stopped running air conditioning close to bed, we had a nice stay at this hotel. Love their breakfast which served both hot and cold food. Good varieties and changes different meats for all 5 days we stayed. Nice customer service as well."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.6319824753559691,
        "helpful_class": 0,
        "review_text": "Love this condo complex! Easy to book, clean rooms, great pool. I absolutely appreciate the outside entrances and convenient parking! The housekeeping staff is phenomenal and offered us extra towels and toiletries! Consider this when in Vegas--we don't drink or gamble--so this gives us enough Vegas!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 16,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 9,
        "review_days": 0.890470974808324,
        "helpful_class": 1,
        "review_text": "My family just bought this specific property as part of a time share for Hilton. I enjoyed my stay for the majority of the time however I enjoy the properties on the big island of hawaii rather than oahu for a few reasons.  the specific hotel the Grand Waikikian was very complicated and hard to get to because we had to walk from the lagoon tower through multiple halls and rooms to even get to our hotel elevators.  this typically would not bother me but after a long day at the beach i did not want to walk that far, let's be honest.  the biggest issue i had with this exact resort was that the elevators were EXTREMELY slow there were 4 and i am not lying say we spent 5+ minutes waiting for ONE elevator.  the final issue i had was on the big island at the Hilton Waikoloa Village, there are colored wrist bands that change everyday which helps to show who resort guests are.  this is extremely helpful because it filters out random beach bums and non resort guests from using and occupying all of the facilities.  besides these three things i liked this resort a lot.  i personally liked the rainbow and tapa towers for their location but nothing beats and enormous rooms at the Grand Waikikian.  there were many fun things to do such as yoga, lei making, and even fireworks on friday nights.  i would definetly go back but it wouldn't be my first choice."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.534501642935377,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel at the beginning and end of our two week travelling holiday and it was definitely a highlight! We throughly enjoyed our stay. All staff were extremely helpful and even booked a taxi for us for the next day to get to the airport.The pool was clean and relaxing with a bar. Our room was spotless and had everything we needed from tea and coffee to a large king bed. When we stayed the second time, we were upgraded for free and the staff carried our bags to our room for us. We enjoyed a massage for 300 baht for an hour and it had beautiful relaxing music and a free, delicious herbal tea after. A really wonderful place to stay in Bangkok."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "The hotel staff in the lobby should be retrained on how to speak with customers. We were greeted with an apathetic/rude \"do you have a reservation\". The main issue was the presence of \"bouncers\" throughout the lobby during evening hours due to the \"exclusive\" night club on the 4th floor, which by the way, needed to be cleaned and renovated. The bouncers were guarding all entrances in the lobby and often rudely yelled at PAYING hotel guests. That's a hard pill to swallow after paying over $300 per night to be treated like one of the random clubbing guests off the street. I left feeling like I paid WAY too much to stay at this hotel. I would not recommend unless you plan on being in your room by 9 pm to avoid the nightclub situation."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 8,
        "review_days": 0.897042716319824,
        "helpful_class": 0,
        "review_text": "Our stay here at the Fairmont was short but sweet but everything was just PERFECT!Here are some reasons why you should stay at the Fairmont Heritage:1. GREAT LOCATION - As an in house guest you get easy access to the Ghirardeli square. They have a back door which is accesible just by using your room key! As soon as you exit you are right smack in the middle of the square giving you access to the delicious Ghirardelli Chocolate shop!2. HOUSE CAR - This service was VERY useful to us. As a family of 5, this service allowed us to go anywhere we want within a 2 mile radius of the Hotel! They have a very spacious expedition that is just PERFECT for us.3. HEALTHY BREAKFAST - The breakfast spread is just PERFECT. They give you a variety of pastries, breads, fresh fruits, oatmeal, cereals and of course you cannot start your day without a good cup of coffee which they also serve during breakfast. It\u2019s the perfect breakfast spread to start your day.4. HUGE ROOMS- We are a family of 5 and we got the 2 bedroom residence ( Room 116) which was just PERFECT for us. We had a huge kitchen, living room, 2 huge bedrooms with their own toilets and bath tubs! You have a washer and dryer that is super duper easy to use.We also have our own private veranda with the view of Ghirardelli Square! Just perfect!5. AWESOME STAFF- I just want to commend a few people that made our stay extra extra special. I never really got all their names but each and everyone made sure that our needs were met. From the doorman, to the front desk, to the housekeeping.But I want to make a special shout out to Daniel of the front desk. You see Fairmont offers free wine and cheese every 5-6pm everyday! And for some reason we were never at the hotel at this time. So we asked Daniel if we could maybe try some of the wine they serve.. and he gave us not just one but 3 glasses and a little more *wink wink* that\u2019s what you call customer service! So kudos to you Daniel!The few days we spend here was a very memorable one and we will definitely come back again :) it\u2019s a good start to our vacation ( flying all the way from the Philippines) it was just perfect!Thank you!*sorry I was not able to take much pictures :)"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.09967141292442401,
        "helpful_class": 0,
        "review_text": "Spent my last visits to las vegas at a strip hotel (MGM, NYNY, Venitian, Tropicana). This hotel is within minutes from the strip and offers similar quality and services as a strip hotel, but far less busy, noisy and smaller as the other hotels. As a family we liked the hotel and had no specific complaints about the room and its facilities. We would definitely stay here again for a next visit to vegas."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 17,
        "expertise": 0.001476841596007,
        "user_cities_visited": 24,
        "review_days": 0.770536692223439,
        "helpful_class": 0,
        "review_text": "We stayed at Stanford Court Hotel 28Oct18 to 05Nov18. The check-in was great, room sizes good, bathrooms good, restaurant good except for the hard burnt bacon during breakfast  (perhas American style) and all round courteous staff attitude.My only gripe is the limited cleaning of the hotel rooms. The beds were made up daily but the carpets were not vacuumed daily if vacummed at all. We had to leave a note for room 346 to be vacuumed, and twice the mini fridge water bottles were not replenished. I'm not sure what kind of bugs got into the room via open windows because twice pieces of my two ear lobes got literally munched - showed to my room mate as I slept with the bed side lamp on.Overall good but would appreciate it if they could address the three items above - mini fridge water bottle replenishment, vacuum carpets daily, and bugs."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 29,
        "expertise": 0.004917955265522,
        "user_cities_visited": 114,
        "review_days": 0.139649507119386,
        "helpful_class": 0,
        "review_text": "Was due to stay here for four nights but left after one night.  Room was outdated, air conditioner sounded like a jet engine and building works next door commenced at 6am.  We were not informed of building works at the time of check in.Three times we requested that the air conditioner be looked at yet nothing was done.As we had a car, parking was a major issue.  I managed to find a park on the street 2 blocks way on the first night and as we were going to Diamond Head early the following day, we left before the meters kicked in.Returning that evening, my sister went to the front desk to organise parking as we didn't want to drive around the streets looking for parking.  $25/night for hotel parking.  We were told there was a free bay out the back.  Driving around...nothing.Was involved in a minor prang, which wasn't the ideal end to an evening and decided then and there to check out of the hotel as things weren't going right for us.I have NEVER left a hotel mid stay but just couldn't bear staying here for the remaining 3 nights.I has reservations about staying here prior to my arrival, but decided to bite the bullet and stay due to a tightish budget.  Never again."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 12,
        "review_days": 0.1013143483023,
        "helpful_class": 1,
        "review_text": "After a lot of TA research - we booked the Waikiki Sand Villa as we were looking for a larger room with a kitchenette - and not too expensive!  (Family of 2 adults 3 children).  Our room was located next to the pool and had 2 double beds and a foldout sofa bed.  The room also had a small kitchen table and kitchen area with microwave - which allowed us to have breakfast in our room each morning before heading out.  The beds were comfortable and the room clean (serviced daily).  The only complaint we had was the slow draining shower.  We ate at the restaurant twice for dinner during our stay and the food was great.  The hotel is located close to ABC stores, Food Pantry and bus stop to Ala Moana Shopping Centre. It's about a 8 minute walk to the beach.  The pool is fantastic - water was warm and it was never too busy.  We would definitely stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "I have stayed at many Starwood hotels in Chicago and this is my go-to place. The rooms are fantastic - clean, stylish and comfortable - but it's the staff that really makes this hotel stand out. Everyone is friendly and willing to go above and beyond to help!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 5,
        "expertise": 0.001317574365065,
        "user_cities_visited": 16,
        "review_days": 0.9660460021905801,
        "helpful_class": 0,
        "review_text": "Quiet location on Saladaeng One overlooking Lumphini park.  Checked in by Yui, got an upgrade to an executive suite.  I usually stay in the Business Suite, the suite is slightly better having an update toilet, espresso machine and a higher floor."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.7699890470974801,
        "helpful_class": 1,
        "review_text": "We went to Vegas for a wedding (Elvis walked my sister down the aisle while he sang - awesome experience) we stayed downtown and wanted to stay on Fremont street so we chose the Four Queens. Room was good, sheets a bit stiff, great shower, In room fridge and coffee maker. Ate at two of the restaurants inside - Magnolias (decent and well priced) and the Chicago brewery (pizza was so so). Good slot machines and fun people watching. Vegas is always a good time."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 25,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 24,
        "review_days": 0.15826944140197102,
        "helpful_class": 2,
        "review_text": "My wife and I booked an \"Ocean View Room\", when I complained about the almost complete lack of a view I was told I should have booked a \"deluxe ocean view\".  I was advised that a deluxe was available at extra cost but with 2 single beds, I declined.The room was quite large and well appointed but not worth the extra I had payed. We won't be back."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 39,
        "expertise": 0.0011865193266610001,
        "user_cities_visited": 252,
        "review_days": 0.038882803943044005,
        "helpful_class": 0,
        "review_text": "Great location, walking distance to space needle and Gates Foundation. Big indoor grocery shopping / cafe area a block away. Hotel seems newish: nice open common / breakfast / bar area. Rooms were clean, bed was great, TV was big, Internet was fast, bathroom (shower) was clean with good water pressure. Staff was very friendly. For the price you will find it difficult to find something better."
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 218,
        "expertise": 0.007907609695097,
        "user_cities_visited": 96,
        "review_days": 0.7207009857612261,
        "helpful_class": 0,
        "review_text": "My wife and I arrived to the W at 4:30am - after a 3 hour delay on the tarmac in NYC and a 2 hour delay at the gate. The valet was open ($65/ for 24 hours - includes unlimited in and out - which is average price in San Francisco). A bellman wasn't available but not an issue.Our room, a spectacular room was a corner room on the 18th floor - very clean and spacious. The shower was dated but other fixtures appear to be renovated in the past several years. Bed and bedding very comfortable and large TV on the wall was just the right size. FYI, for the wood window shutters to really block out the light, push them UP and NOT DOWN, otherwise in the AM you will get light into the room - if its not foggy!!! Yes, its always foggy in Fog City.Staff are very helpful, even when needing directions to the closest cannabis dispensary - this is California after all! The lobby bar is a great place to relax and have a drink or too.Here is what makes this 4 star review a 10 star review.... originally my wife and I were supposed to check in around 10:30am - having SPG Gold Status, you can request and usually get a very early check in and very late check out. However, when Delta bumped our flight, we chose to take a flight the night before. We figured we would check-in around 12:30am - 1:00am, so I called SPG and changed my reservation to include a additional day. However the delay in NYC totally changed that. When we checked in at 4:30am, the desk rep said he would ask the manager if he would do something for us. Sure enough, they did. Thank you very much."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 80,
        "expertise": 0.004157709222257,
        "user_cities_visited": 59,
        "review_days": 0.044359255202628005,
        "helpful_class": 1,
        "review_text": "This Marriott is a pretty large facility located about 30 minutes from the Las Vegas Strip. There are numerous shopping/dining options nearby and easy access to main highways into and out of down town. Every staff encounter I had was courteous and professional. The Spa is nice enough and the fitness area is top-notch. The extensive grounds are lovely with endless streams and waterfalls, a nice pool and many areas to just sit in the shade. My single room was quite spacious and very clean; daily housekeeping was excellent. There's a Starbucks on the property and several restaurants around the casino. The $20 buffet is a pretty good bargain if you just want to fill up. There is also plenty of self-parking so you don't have to use the valet service if you don't mind walking a bit."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 19,
        "expertise": 0.004501820589208,
        "user_cities_visited": 16,
        "review_days": 0.187294633077765,
        "helpful_class": 1,
        "review_text": "We stayed at Waikiki Resort Hotel on Nov 15, 2015 for a stopover for one night then back to the airport the next morning.  About a 25 min ride from the airport. Great location 1 block from the beach.  Nice and Clean hotel...Front Desk staff were very friendly. We had to be up for 4:30am for at flight at 7am. We had a problem with the neighbours in the next room partying until 2:30 in the morning (not the hotels fault) I called security to have them quiet it down 3 times.  They gave us a discount which was very nice of them.  Again not the hotels fault that the next room people were inconsiderate of people around them!I would go back to this hotel again!"
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 215,
        "expertise": 0.008307439322591,
        "user_cities_visited": 100,
        "review_days": 0.543263964950711,
        "helpful_class": 1,
        "review_text": "We stayed a week in a one bedroomed villa.   The villa itself was very comfortable with all the necessary amenities.   We were on the 27th floor with a fabulous view of the airport and mountains.   The staff without exception were excellent, so friendly and helpful and accommodated requests in a very efficient and prompt manner.There were activities arranged by the team which covered a broad spectrum to cater for everyones taste.   Pool areas were relaxing with plenty of loungers and a bar.  Lobby bar also very welcoming and not over priced.Location is just perfect with only 5mins walk to the strip.I would certainly stay here again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.8899233296823651,
        "helpful_class": 0,
        "review_text": "Hotel Zelos was in a convenient location to shopping and dining in Union Square area. Staff was friendly and hotel was clean and quiet. The \u201cfree\u201d breakfast vouchers were disappointing, only including a pastry, fruit and a drink. Had I known what was included, I would have not opted for that add-on for when making my room reservation. Overall, I would stay here again and would recommend it to others as well."
    },
    {
        "user_review_posted": 278,
        "user_total_helpful_votes": 92,
        "expertise": 0.001496320322093,
        "user_cities_visited": 87,
        "review_days": 0.14238773274917801,
        "helpful_class": 1,
        "review_text": "Positives: There's nothing wrong with the rooms which were quite nice. Gym is great, spa great. Location is great. Negatives: we were not told there was a conference taking place that basically rendered the public amenities like the bar, lobby, car service etc unusable. We also got the feeling that many of the staff were entirely unmotivated to help in any way unless significantly tipped. (The concierge and front desk staff excluded). We are seasoned travelers and I would unfortunately have to say this was one of our worst high end hotel experiences ever.  Sadly to make it worse, it was also one of the most costly which had us expecting so much more."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 29,
        "expertise": 0.001991037859362,
        "user_cities_visited": 60,
        "review_days": 0.400328587075575,
        "helpful_class": 1,
        "review_text": "Park Hyatt properties sets the standard for luxury hotels. This particular hotel sets the standard for all luxury hotels, period. Staff, room, food and the location. Everything has that WOW factor. Has amazing views no matter where you are. Property was booked solid but it never felt packed or busy. You get that boutique hotel feel! Would highly recommend to any type of traveler, you won't be disappointed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "We stayed at this property on our way to Phoenix and found it very enjoyable, especially with the Ellis Island Casino and Restaurant and their great menu. It was very convenient to locate and only a couple blocks from the strip."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 4,
        "review_days": 0.7595837897042711,
        "helpful_class": 0,
        "review_text": "We loved the pool, the food, the service, the comfortable beds and the location of being on the river. Loved it. The Thai massages were awesome- the best we have had in Thailand so far. It is a boutique hotel, perfect for us as we did not want a large foot print. Yay!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 9,
        "expertise": 0.001103387399315,
        "user_cities_visited": 25,
        "review_days": 0.8033953997809421,
        "helpful_class": 0,
        "review_text": "When you are in Bangkok I recommend you to stay in the navalai River Resort. In the back you can take the boats. Even on 31 December the manager helped us very nicely although it was completely full booked. So keep up the great work."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.414019715224534,
        "helpful_class": 0,
        "review_text": "My opinions of this hotel are completely neutral.  Frist, there was no one at the front desk at all during our stay.  We had to go two doors down to the White Swan Inn to check in and check out.  The worst part about this was that we didn\u2019t have someone there to ask quick questions to as we walked by the front desk twice a day.  As first time visitors to the city, it was frustrating to have to go (somewhat) out of our way to ask a simple (which way to public transportation) type questions.  When we finally figured out where we had to go to check in, I had requested a room on an upper level (as other reviews had suggested to do) but despite this, our room was on the first floor all the way in the back next to a parking lot with flood lights that were on ALL night.  I was very frustrated but the lady at the counter said it was actually a better room because the rooms up above were being renovated so construction noise started at 9am \u2013 not something we were told before, during, or after booking which would have been appreciated.  Our room was also really, really cold (especially the tile floors) so I would highly recommend bringing slippers to wear.As for the positives, the hotel was very uniquely decorated, the rooms were clean, and it was really nice to have tea and coffee available all day long.Bottom line, unless you really want to stay in the Union Square area, select a different hotel closer to the water.  The city is really walkable so there was no benefit to our location and the hotel was just fine."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 37,
        "expertise": 0.0017226354295440001,
        "user_cities_visited": 38,
        "review_days": 0.256845564074479,
        "helpful_class": 0,
        "review_text": "Good place to stay.This hotel is towards the north edge of the city and so hasn't got so many high buildings blocking views.It is conveniently located, so that you can get to most city sites by walking i.e. the Space Needle is 10-15 mins stroll away.The staff were very helpful and accommodating.We didn't use the restaurant but it looked okay.There are great views of the Space Needle form the Lenora Street side, however, there is a new building being constructed across the block which will change the views when completed.There are over 150 Starbucks around the city and so very easy to get coffee 'on the go' in the morning.We liked Seattle and walked about 30 miles in 3 days!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.41675794085432605,
        "helpful_class": 1,
        "review_text": "Our company attended a convention in Las Vegas, and this was the second year that we were able to stay at this wonderful hotel!  From the moment we walked in, my whole group was taken care of (we had about 60 rooms in all)! From the moment I started working with Leslie Curtis last year, I knew that we were in good hands. I had to make a million changes, and she never skipped a beat and took great care of everyone in my group, and never once complained (and I threw a lot of changes on her, she was amazing!).  Emily at the front desk also greeted me with such kindness (even though there was a lot going on, and her attentiveness to all my questions was simply amazing- Something that a lot of hotels are missing in this busy World which we live in). The whole staff was very attentive (so refreshing)! My room was very nice, and had a great view!  The complimentary breakfast choices were great!  The icing on the cake for my group (and why we will continue to always come back to this wonderful hotel), was when I asked Leslie if there was any way I could buy a cupcake so that we could sing \"Happy Birthday\" to one of my co-workers that was away from his Family, and it just happened that Steve Speach (the hotels Director of Sales and Marketing), overheard our conversation, and said to me \"Hold on ladies, I have something better\", and he left us for a minute and came back with a beautiful Chocolate cake and candles for me to take to my co-worker as a gift. He did not charge us anything, he said it was a gift from the hotel. In this day and age, it is rare to find such an amazing group of people, the Marriott chain and my company are truly lucky to have this group!  Looking forward to our return next year!Thank you Springhill Staff in Las Vegas! You are all treasures!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 13,
        "expertise": 0.004397786920130001,
        "user_cities_visited": 9,
        "review_days": 0.921686746987951,
        "helpful_class": 0,
        "review_text": "This is quite a quaint, old fashioned style hotel.  Restaurant was good - with good food and most nights there are evening classes organised (painting, sushi etc) which provided some good entertainment as part of our stay.  Was a little bit away from the main attractions of San Francisco (25 minute walk)"
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 78,
        "expertise": 0.0028481187244840003,
        "user_cities_visited": 71,
        "review_days": 0.24479737130339502,
        "helpful_class": 0,
        "review_text": "This is my second time staying at The Vive Hotel and let me tell you it's still a great place to stay. The rooms are modern, new, and SUPER clean. Me and my friend stayed in a room with two single beds. The room was spacious enough for us and all our luggage and the bathroom was also a good size. Since my last stay they have added tablets to every room and that was a great new amenity. The staff is welcoming and kind and try their hardest to make your stay a pleasure they try to accommodate every request. The complimentary breakfast is wonderful but I wish they would replenish more during the breakfast hours. Two days I arrived after 8 and there was no more papaya and they didn't replenish it. Also the sausage bread is delicious wish they had it everyday and the blueberry bread is amazing I loved it last time and this time was just as great. I love that the hotel supplies you with all the beach essentials a huge plus in my book. The concierge was nice and she gave us great tips, my friend went to a Luau and tour and she loved it. The location is WONDERFUL you are close to everything. I love the Vive Hotel so looking forward to coming back later this year. The hotel keeps getting better and better."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 26,
        "expertise": 0.004397786920130001,
        "user_cities_visited": 268,
        "review_days": 0.5416210295728361,
        "helpful_class": 0,
        "review_text": "This little hotel was perfect on every level.  I stayed in one of the smallest rooms but it had everything I needed.  Bathroom was great, in room coffee maker was broken but they replaced it immediately, the free wifi was perfect.  Staff were all exceptional and very nice.  The location was great.  It was perfect for a single traveler.  I would recommend this place to anyone!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 8,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 9,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "My 2 children and I ended up on a red-eye because of an impending thunderstorm. We arrived exhausted but were greeted with a wonderful desk clerk who got us a room at 9:00 am in the morning. We had a fantastic stay. The room is lovely, the food is really outstanding and the service is excellent. We also love the location - a 5 minute walk to Georgetown or a 10 minute ride to the Mall. I highly recommend this hotel for business travelers because of the excellent food, service and beautiful space as well as for families because of the welcoming staff, great pool and safe but central location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5805038335158811,
        "helpful_class": 1,
        "review_text": "Lets start with the breakfast vouchers, DO NOT FEED THE MEAL TO YOUR DOG.The staff make a 4 year old seem bright, they were clueless. The houskeepers were awsome. The noise in the building was loud, ie, no double glaze windows. There is much better value around town, no wonder they make you pay up front. NEVER EVER STAY HERE. If you think these comments were from a disgrunteled guess your wrong. i am just trying to save your trip"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.400328587075575,
        "helpful_class": 0,
        "review_text": "Our room is on the 28th floor and it captures the breathtaking view of the ocean. We had very comfortable one bedroom condo. Great location and only one block away from the beach, close to all premises, highly recommended"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 71,
        "review_days": 0.426615553121577,
        "helpful_class": 0,
        "review_text": "We stayed here in December 2016 for 3 days - worth the money!Hotel is within walking distance of Ratchaprarop train station so getting here from the airport is easy (direct line).Our room was spacious and well fitted out. Bathroom was clean with a decent-sized shower and bathtub in it.The pool area is good with helpful staff looking after the bar.The hotel is in a great location - close to malls and good street food nearby. I'd happily book there again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.136911281489594,
        "helpful_class": 0,
        "review_text": "I stayed at The Normandy Hotel for 20 days. I had come on business from India. Hospitality and hotel environment gave a feeling of home away from home. After I liked the said qualities of hotel, my entire team stayed for 15 days at the same hotel. Front desk was always available 24 hours for any assistance and so was all management staff of The Normandy Hotel. Love the wine and cheese happy hours. I,my team and family recommend this hotel to stay while in DC"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 2,
        "review_days": 0.573932092004381,
        "helpful_class": 0,
        "review_text": "We stayed the weekend of 11/3-11/5 to do some sight seeing, but it seems this hotel is mainly used for business on weekdays.  The hotel is a safe 3 block walk to theSmithsonian Air and Space Museum (close to all other museums and landmarks in DC), and surrounded by federal office buildings.  It was quiet when we stayed there since most, if not all of the offices are closed on the weekend.  McDonald's and Starbucks in the area if you want quick coffee or breakfast.  CVS around the corner.  Short $8 Uber ride to the Capital One Arena and restaurant hot spots.  Lobby is actually on the 3rd floor which confused us upon arrival.Room prices were reasonable, but it's $40 per night over overnight car valet (expensive like all big cities).Food was decent.  Free breakfast in the lobby each morning.  Your basic breakfast foods - eggs, sausage, potatoes, toast, pancakes, fruit, cereal, etc.  Limited seating during busy dining hours.  Bar opens later in the day and the dining area offers bar style food - most of it pre-cooked.We weren't in the room much, but it was spacious and neat. Besides the bed and bathroom, there's a small living room area, fridge and coffee machine.  Very clean.All in all, very pleasant stay."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 49,
        "expertise": 0.007098458935598,
        "user_cities_visited": 41,
        "review_days": 0.6495071193866371,
        "helpful_class": 1,
        "review_text": "We spent the last week in March at this hotel on a visit to DC. The staff is amazing, so friendly and accommodating. Starting with Tanisha, who greeted us warmly at check in and made sure we had everything we needed during our stay, we found everyone from General Manager Niyi to housekeeping and the valets to be helpful and genuine, even with the hotel filled to capacity with families on spring break.  I was celebrating a big birthday, and we were upgraded before our arrival to a one-bedroom corner suite on the 12th floor with two walls of windows and two balconies. No real views (just the top of the Washington Monument peaking out) but a lovely room with lots of light and a comfortable bed. There is some noise from the street - mostly just sirens if you are up high enough. And our room - 1208 - has a chronic heating issue, but we were provided space heaters and an offer to change rooms, which we ultimately decided against because we liked this room so much. It was so convenient having the 24-hour Safeway across the street, and the Mt. Vernon subway station was maybe a 5 minute brisk walk from the hotel. We also walked from the hotel to the National Mall several times - about a 20 minute walk. There are two desktop computers in the lobby that are available to guests for more than just printing boarding passes, which was nice. Breakfast was kind of a crazy free-for-all with all the families staying this week, and somehow the staff managed to keep it stocked and clean. In addition to the usual carb-fest, they offered scrambled eggs and breakfast meat, sweetened yogurts, hard boiled eggs, cut up fresh fruit and oatmeal. Only complaint is that it would be nice if the weekday breakfast hours went until 10 am for us late sleepers. There is a laundry room and a decent fitness room too. We would definitely stay here again."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 34,
        "expertise": 0.0023533441695850004,
        "user_cities_visited": 27,
        "review_days": 0.37185104052573903,
        "helpful_class": 0,
        "review_text": "The staff was professional but not stuffy. Helpful but not overbearing. Love the fire pit outside and the Whispers Grill had a pretty good late night dinner where we watched the election results for President.Rooms are nice and I got a view of the Bay from the 17th floor. Great stay!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 48,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 23,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "Stayed in Polo Towers in May 2015 with my family. The best part was that it is directly on the Strip, so we comfortably walked on the street and were able to visit almost all the casinos there. The staff was very helpful, even helped us out when we lost our valet ticket. Didn't get a chance to eat there. The suite was huge, clean and well-equipped. Its the least expensive of all the hotels on the Strip."
    },
    {
        "user_review_posted": 274,
        "user_total_helpful_votes": 70,
        "expertise": 0.0011299653439700002,
        "user_cities_visited": 150,
        "review_days": 0.380065717415115,
        "helpful_class": 1,
        "review_text": "We stay in San Francisco about once a year and found that Loew's was just about perfect.  If we needed to be in the financial district this would be a first choice.  The staff was one of the most genuinely friendly we've ever encountered in our many travels.  The three small downsides:  on weekends, there's not much nearby in the way of sights and cafes, but we didn't really need that; we wanted a centrally located place and took cabs everywhere.  Like many great hotels, they have down comforters, and we have a very hard time sleeping with the extreme warmth.  We should have checked to see if there was a blanket or two instead; that was our bad, not theirs.  And, there's no pool, which is my primary workout need.  I could not stay here for a week, for instance.  Would definitely recommend and go back."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 31,
        "expertise": 0.003091832350849,
        "user_cities_visited": 73,
        "review_days": 0.48192771084337305,
        "helpful_class": 0,
        "review_text": "The best place for a short or long stay in Bangkok, for business or on vacation; as a couple, alone or with family.A few steps from the MRT Lumpini station, so very easy to get easily everywhere in Bangkok at a lower price and avoiding traffic jams.Modern hotel with pool and fitness room. Staff extremely professional, efficient and... smiling.Excellent buffet breakfast, varied and well stocked (there are even Belgian waffles warm pudding with a vanilla sauce !) For lunch or dinner, feel free to go to the restaurant: very good.Spacious rooms, very clean and with all the facilities of a hotel of 5 stars. WiFi free and very fast. A floor for smoking rooms.Room service is impeccable. Check-in, check-out very fast. Limousine service available."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.26998904709748,
        "helpful_class": 1,
        "review_text": "Had a really good time at the Redbury South Beach. The room was very nice, had even a vinyl player. Also the bathroom is very clean and comfortable. All the stuff is very friendly and try to help where they can. I highly recommend the Redbury."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.058598028477546006,
        "helpful_class": 0,
        "review_text": "If I could dream up a small hotel that would be absolutely the perfect fit for South Beach,  it would be The Cadet.  Of course South Beach in itself Is fun, and an energizing extravaganza.  My husband and I thoroughly enjoyed art museums,  the Fairchild Botanical Gardens,  Vizcaya , a beautiful Italianate villa and gardens,  the Miami Open,  and of course wonderful food and the surrounding energy of South Beach nightlife!A  surprise was the  Longines Global Champions Tour, an international horse jumping tour held for the 1st time right on Miami Beach a few blocks up the beach from the hotel.  What an extravaganza, with even some free seating!The Cadet is a block from South Beach and the beautiful Boardwalk.  It was the perfect place to return to after sunning and swimming and just relax and refresh  in their tiny pool and lovely surrounding terrace or in the separate garden area.  It seemed just the spot to   have a cocktail and reflect on the day.  I loved being so close to everything, just strolling the neighborhood was a delight.  The atmosphere welcomes  guests to be as private or as engaged with hotel life as they wish to be.  I could imagine being very comfortable as a single traveller there.The staff was more thoughtful, more professional and more available than expected and we truly appreciated their service.  They definitely set the tone for unobtrusive excellence the moment you arrive. Although we missed dinner in their restaurant, the breakfasts on the terrace were the most wonderful start to each day.The drawbacks of the hotel are small rooms and baths, although wonderful beds.  And the street noise, not terrible, but noticeable in outdoor areas.  Definitely no unexpected drawbacks.I look forward to visiting again ...and maybe again!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 7,
        "review_days": 0.42606790799561806,
        "helpful_class": 1,
        "review_text": "My stay at Bangkok at The Okura Prestige came about after reading past guests review .Although my stay was just one night, I found the entire service from reception, the restaurant , bar and breakfast to be above most 5 star hotels in my past stay.The room that was allocated to me was very spacious ,bright,  clean and  had a good view. I can hardly find any faults.If you are in doubt in selecting a hotel to stay , read the review and most of the time you will not be disappointed.RegardsDavid Tan"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 5,
        "review_days": 0.623767798466593,
        "helpful_class": 0,
        "review_text": "I\u2019ve already reviewed this location, so this is just to reiterate what I wrote before. The Furama Silom offers an unbeatable location, oversized rooms and a genuinely welcoming atmosphere. This property is expertly managed by Khun Chen, who strives to make every guest feel at home.  If I can\u2019t stay here, I don\u2019t come to Bangkok!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.025739320920043003,
        "helpful_class": 0,
        "review_text": "Great location, beautiful and well-kept grounds, and amazing staff! The perfect B&B to stay at if you're in the city. Look no further, because anywhere else is a downgrade.There is a fabulous breakfast every morning that you can enjoy anywhere you would like on the grounds before hitting the city, as well as a wine/cheese pairing in the evenings (great for people who need a break from exploring the city all day). It is located just a short walk away from the main strip in The Castro, and there is plenty of easy access to a bus, cab, Uber, or the BART. The staff is super helpful if you need advice on where to go, or ANYTHING else. The rooms are tidy and comfortable, perfect for any length of a stay. Don't fret if you are \"sharing\" a bathroom, I stayed for three days and did not even run into whomever I was sharing with and the hotel was completely booked.Seriously, stay here."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 7,
        "expertise": 0.0009194894994290001,
        "user_cities_visited": 16,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "The hotel is in my favorite location in the city atop nob hill. Out room had amazing views of the bay and had the most wonderful deep soaking tub. From start to finish just amazing. The staff could not have been more fabulous. A truly amazing hotel in every way!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 12,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 17,
        "review_days": 0.358159912376779,
        "helpful_class": 2,
        "review_text": "My husband and I stayed at Narai Hotel for 2 nights in October.  Service was excellent when we arrived but non existent when we left which was dissapointing.  The carpet and chair in the room were really dirty but everything else in the room was fine.  The hotel is well situated and affordable.   Breakfast was excellent.  Overall, nothing exceptional."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "Our one day, overnight stay, was incredible!!Customer Service was at an all time high! Warm, friendly, inviting!Walking distance to AT&T ball park was a plus, but so close to many sights.They made us feel right at home. Can't wait to go back!Comfortable, ocean view, Bay Bridge lit up at night, sweet!!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 12,
        "review_days": 0.642387732749178,
        "helpful_class": 1,
        "review_text": "I arrived at 11:40 and was told my room was ready to check in but I would have to pay $25 for an early check in.  I explained I didn't ask for an early check in and was told that didn't matter.  Even though the room was ready, if I didn't wait 40 minutes, they would charge me $25.  I attempted to get the fee waived considering I was staying on the club level and I'm a Hyatt Gold member.  Then he told me my Hyatt membership was deactivated because I haven't stayed at a Hyatt in a year.  I asked if I lost my points and he said yes.  So I told him I would pay the $25 because I had a meeting at noon and it didn't make sense for me to wander around the hotel with my bad for (now it's only 35) minutes more.  But I did tell him for $25 I would make sure I posted this in Trip Advisor, FaceBook and any other review site I could find.  Nickle and diming customers is a bad policy which has not worked well for airlines.  Why would a reputable hotel attempt this?  On a positive note, the staff of the hotel were great."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.16265060240963802,
        "helpful_class": 1,
        "review_text": "We didn't really want to stay here due to some of the reviews I had read online. However the Handlery ended up being the only option for us due to time frame and budget. We had just stayed at the Park Central (a few blocks away) but due to booking and budget we needed to relocate.We entered the Handlery through the O'Farrell entrance - a car park - then had to take a somewhat long-winded process to get to reception which included a strange little elevator (we hadn't realised that the main entrance was on Geary Street). At reception, we purchased a room upgrade as I had read online that the rooms overlooking the pool were a better option than the ones overlooking the streets (due to street noise). After checking in we made our way to our room feeling somewhat dubious about the hotel and wishing we were back at the Park Central.However, when we opened the door we were pleasantly surprised with the quality of the room. It was well appointed and had beautiful decor. A lovely balcony overlooked the pool. It was vastly superior to the Park Central and much better value.Small things like the layout of the room, newspaper delivery each morning, friendly staff (cleaners mainly) made this hotel stay a wonderful experience.We were here for 5 nights and would definitely book back here again. I can't vouch for the other rooms but I can say the one we had was exceptional.Great location too. We found some fantastic food options close by including the best pizza we have ever had (Moto Pizza in the Westfield Food Court) and great coffee and service from Cafe Central on O'Farrell.We were in the States for two and a half weeks and this was definitely our favourite hotel."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 5,
        "review_days": 0.52354874041621,
        "helpful_class": 1,
        "review_text": "My family always books two 2 bedroom suites for our family reunion in Hawaii. We've stayed here 5 times since 2012--most recently in July through August 2017. Every single time we've stayed, the service has been excellent. The front desk, valet, maids, bellman and other staff that we run in to are all friendly and helpful. The rooms are perfect--awesome views with a huge balcony; washer and dryer in your room; AWESOME location--right in the middle of Waikiki. When you check in, you are greeted with smiles and a cold refreshing towel to freshen up. We use the kitchen and dishwasher every day because my son has food allergies and all of his meals need to be home cooked. The maids replenish the shampoo, conditioner, lotion, paper towels, dish soap, laundry detergent, etc. every day. Just across the street is a beautiful beach where you can rent beach chairs and umbrellas. The beach across the street is perfect for little ones. My husband and I surfed at the beach across the street and we took my family on an outrigger canoe ride--which is all available across the street. If you need anything, there is an ABC right downstairs. For those who love to shop, every store you think of is just downstairs and within walking distance. The location is excellent, the staff is excellent, and the hotel is perfect--especially for those with little ones. We will be back again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9446878422782031,
        "helpful_class": 1,
        "review_text": "We have just returned from our weekend stay at this property. Yes convenient and nice staff. But dirty, cracked bathroom mirror, water leaks out of shower,  dirty carpets. We mentioned these items at front desk so next guests would not have a poor experience. We said we didn't wish to move as we had a busy day. We returned before our night tour and large loud fans in room and rugs totally wet! What a mess, they offered to move us but we had this night tour and dinner reservations.  So after walking 12 miles and touring all day, we had to change rooms at midnight! Not Hilton quality,  poor management.  We are Hilton Honors members.  We had a great visit to DC but this hotel was lousy."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 5,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "We booked this hotel for its excellent location. The price is expensive like all downtown Chicago hotels. Our room was quiet and they resolved any issues quickly. We did not eat at the local resturaunt. Reasonably close to a bus route and within walking distance to many attractions especially Willis tower."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 12,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 14,
        "review_days": 0.6166484118291341,
        "helpful_class": 0,
        "review_text": "Before I start with the pros, I\u2019ll be honest. The location is very good but was a bit at first confusing to find. I had an early flight (arrived around 5-6am) and I wanted to be cheap so I took the bus there which was such a great idea!! (From DMK airport) Take the 4A bus, it\u2019s outside of gate 6 and it starts at 7:00am, after you get on, someone will collect the money and tell that person you\u2019re going to Khao San road, you don\u2019t need exact change, they\u2019ll give you change if you give them more than 50baht. I personally thought the staffs weren\u2019t too friendly, they don\u2019t really greet you unless you need something (other places I\u2019ve traveled to I\u2019m used to being greeted and greeting back).  They do ask for 1000baht deposit which makes sense, some people could steal stuff and just walk out without paying for it so y\u2019all need to calm down, you get your money back at check out, don\u2019t forget to bring your receipt when you did pay the 1000baht deposit. Also, to get to the hotel from the drop off bus, as you eat off go right and walk straight (pretty much walking a few blocks back from where the bus was driving) after you go over the bridge look up and you\u2019ll see a sign for chilled resort, then take a right and keep walking all the way down the street. Pool is open from 8-8 and they provide towels upstairs, it\u2019s crowded with people trying to get their tan on but pool seems empty. Also happy hour is between 2-4pm and it\u2019s buy one get one. Oh and slow WiFi. Also, there is a curtain for the bathroom so whoever you\u2019re staying with, hopefully it\u2019s someone close to you cause if one person needs to poo, probably may need to have the water running so no one else can hear it. And I suggest to bring a spray cause there\u2019s no walls, doors yes but curtains...  oh and hotel provides towels, toothbrushes, qtips, shower shampoo, shower body gel and lotion. No conditioner and the quality isn\u2019t so great.  Also why two free water bottles but make sure they say Chillax on it. Walls  are thin too so you may hear your neighbors. Hope this is all helpful. I\u2019d stay here again, it\u2019s about 5 min walk from Khao San road. And hope everyone uses uber, and always use meter on taxi! Cheers!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 55,
        "expertise": 0.01324064879179,
        "user_cities_visited": 19,
        "review_days": 0.418948521358159,
        "helpful_class": 0,
        "review_text": "We stayed at the hotel in mid-January and it was just wonderful. I can't say enough about the hotel, particularly the amazing staff. We got to DC on a red-eye and having told the hotel we needed an early checkin, we were not disappointed. Our room was basically ready. The room itself was beautiful--super comfortable bed, all the amenities you could want in the room, nicely furnished, etc.  The staff treated us like royalty. From the front desk to the doormen to the bell staff, they all greeted us by name. Whatever we asked for we got instantly. They made us feel so special.  The hotel lobby is really cool--it's great for drinks by the fireplace. Also, the location in the heart of Georgetown is terrific. Lots of great restaurants and shops within walking distance. I would not stay anywhere else when visiting DC."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 18,
        "expertise": 0.0016730955871250002,
        "user_cities_visited": 82,
        "review_days": 0.163745892661555,
        "helpful_class": 0,
        "review_text": "I arrived to a friendly welcome from the front desk. I found my room to be spacious and clean. There is a kitchenette which is great for extended travel but it is only a 20 minute walk to some great dining, and it's only about a 10 minute walk to the national mall and museums.I am very pleased with this location and will definitely return."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 57,
        "review_days": 0.203176341730558,
        "helpful_class": 0,
        "review_text": "The amazing staff at the Hotel Renew provided genuine care and exceptional customer service to my elderly parents during their stay. Nothing was a problem to the staff who helped arrange a mobility scooter and helped with any questions that arose during their stay. They passed on messages for us as my parents didn't have a phone to contact them during their stay. All those little things made the visit more personal than the experience of the busy , large hotels along Waikiki. The rooms were comfortable and well appointed. Although no pool, this isn't a problem when only a few metres to the beach. Location away from the busy shopping centre also better if after a beach holiday . Shout out to Rena and the other staff !!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 813,
        "review_days": 0.29518072289156605,
        "helpful_class": 1,
        "review_text": "Small rooms, flaky electronic keys and the rudest staff on the planet.  Spend twice as much anywhere else and be happier.  By far the worst hotel experience in my life. Run. Away.  One of the smallest hotel rooms I have ever had and probably the rudest, most ambivalent staff on the planet. Maybe be it's just me, but I expect a modicum of respect at any hotel from the staff. Let alone when paying a premium rate."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 38,
        "expertise": 0.01833829857663,
        "user_cities_visited": 9,
        "review_days": 0.45509309967141204,
        "helpful_class": 1,
        "review_text": "We stayed at the Capitol Hill Hotel on a recent six-day visit to DC with our nine-year old grandson.  The location immediately behind the Library of Congress, with an easy walk to the Supreme Court, Capitol, and Congressional offices, can't be beat. There is a two- or three-block restaurant row right around the corner -- so convenient after a long day of touring. Every staff member we encountered at the Hotel was gracious and helpful.  The complimentary breakfast included eggs, oatmeal, and sausage as well as the usual breakfast breads, juice, fruit and very good coffee.  The room rate is reasonable for a centrally located beltway hotel. I really appreciated amenities like complimentary afternoon wine, a convenient kitchenette, huge fluffy towels, L'Occitane toiletries, and -- glory be -- a lighted magnifying makeup mirror on the bathroom wall.  Our daughter was able to join our trip at the last minute and stayed at an AirBnB room in one of the nearby historic homes.I called the hotel and asked if I could pay for her to have breakfast with us at a the hotel, and they graciously said to just use our room key and have her tag along with us.  I've stayed at more expensive hotels near the White House with far fewer amenities.  The Capitol Hill Hotel was a great choice - I'd stay there again in a heartbeat."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 32,
        "expertise": 0.004597447497149,
        "user_cities_visited": 45,
        "review_days": 0.923329682365826,
        "helpful_class": 0,
        "review_text": "We loved our time at the Ritz-Carlton Residences. Rooms are beautiful, loved having in-room laundry with two kids in tow, everyone is very kind and accommodating.Loved that the pool staff was there if you needed them but not overly pushy to sell food and beverage. Loved the delicious lemonade by the front desk-after coming in dusty from hikes it really hit the spot. Free ice cream by the pool every day made everyone happy.Valet isn't an easy gig and everyone at the front is SO friendly and do a great job greeting every single guest.The one small complaint was the housekeeping service was quite inconsistent. The front desk double checked upon our arrival that the bedding had been changed to hypoallergenic bedding per our request. Each day it was an adventure to see if I would wake up feeling stuffy (if the bedding had not been hypoallergenic) or completely clear (if they had followed directives). This changed daily. With two children, turn down service at 9:00PM doesn't work for us and on our first two days, room service didn't arrive until 4:30PM. Some days it was a professional Ritz Carlton quality job, some days not so much.These are true first world problems that were easily solved with nasal spray and a bit of patience. Overall it was a delightful stay and we would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.619934282584885,
        "helpful_class": 0,
        "review_text": "this hotel is close to Waikiki beach (maybe 2 blocks). so nice staff, so delicious breakfast. the room was good and clean. they have tablet pc, so you can get any room service they have. and also they borrow beach gear such as towel, boogie board, chairs."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 37,
        "expertise": 0.0018636334425800002,
        "user_cities_visited": 36,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "Just returned from another year in Honolulu and Maui.  Stephen did not disappoint us once again, looking after us and making us feel like we were home away from home.  My son and his wife and family stayed this year too and they too were looked after like family.  Great to see loyalty is rewarded by some Hotels.  Meal watching the sunset in  main restaurant was wonderful and it was capped off by a lovely happy birthday treat to finish the night. Many thanks once again to Stephen and the great team at Moana Surfrider.  We will return in 2016."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
        "expertise": 0.004744565817058,
        "user_cities_visited": 80,
        "review_days": 0.613910186199342,
        "helpful_class": 0,
        "review_text": "Spent 3 nights at the Hotel Carlton and enjoyed it very much.  The staff was super friendly and the rooms was very comfortable.  The location is within walking distance to Union Square, Chinatown, North Beach and the Moscone Center and the walk feels pretty safe even at night.Only knock on the place is that it is a bit noisey.  Our first room has a problem with the heating system making a constant noise so they cheerfully moved us to another room.  However, the walls are very thin and you can clearly hear what is going on in the room next door.  I use ear plugs to sleep so it wasn't a big deal but it could be bothersome.Overall a good value and you have to understand that the place was built a long time ago."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 57,
        "expertise": 0.0030343153481180002,
        "user_cities_visited": 65,
        "review_days": 0.721796276013143,
        "helpful_class": 2,
        "review_text": "The Aston Beach hotel is situated in the perfect location by Waikiki Beach.  The beach is right across the street and the zoo is basically right next door.  There are plenty of shops and places to eat all around.  Starbucks and Jamba Juice are right there and open up very early.  I had my fill of coffee each morning at 5:30am at Starbucks.We stayed in the Premium Ocean View room on the top (25th) floor.  The view was amazing and from our balcony (lanai) we could see the entire beach and all the surfers out in the water.  The sunset over the ocean was incredible as well.The elevators are weird to say the least and take some getting used to.   The floor buttons are outside the elevator.  To go to your floor, you have to swipe your keycard then enter the floor number.  The screen will then tell you what elevator to enter when it opens.  There are no floor buttons inside the elevator.The room was clean but clearly dated.  The room felt more like a Motel 6 than a resort.  Though it was a \"Premium\" room, it was very, very small.  There was barely enough room to walk around with the two double beds.  Frankly, for the price I expected better accommodations.  We were well stocked with the usual amenities (shampoo, soap, etc) as well as mini-vacation (no microwave though).  The room also had a PlayStation and DVD player with free rentals, but we didn't take advantage of it.There are two restaurants in the hotel.  One is a grill on the and the other is a Wolfgang Puck Express for a quick eat.  There is also a pool with a large area to sit or sun bathe.  Being near the beach, the pool seemed little used.The AC in the room worked well, but due to the size of the room we couldn't avoid a direct draft from it.  Not a big deal for me, but my wife needed an extra blanket.  The beds and pillows were comfortable enough.The staff was always helpful and pleasant.  No complaints at all with personnel.We also drove a car, so we had it valeted every night.  It cost us $32 per day for valet plus tip.  It took about 15 to 20 minutes for them to retrieve my car, but you can call down ahead of time.Overall, I consider the Aston Beach a good place to stay if you want a view and/or a great location.  If you want luxury, I'd try somewhere else."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 41,
        "expertise": 0.0016992165949460002,
        "user_cities_visited": 102,
        "review_days": 0.150054764512595,
        "helpful_class": 1,
        "review_text": "PROS:  Within a 5-7 min walk of Ala Moana shopping centre, clean and neat hotel, fantastic complimentary gym, free wifi, free bottled water, free tea/coffee in the mornings and afternoons, nice and quiet rooms, great service and my son loved the ukulele in the room and taught himself via youtube during our stay.  Within a couple of minutes walk to the Kahanamoku Lagoon and the beach which is so much quieter than the main beach in waikiki and quite beautiful! 2 pool areas (with complimentary towels), one smaller round pool for adults only, the other also small but fine if you only have half a dozen people in it and there's a nice bar as well.  Table service with free ice water too, where ever you sit, nice touch!  I would sit by the lagoon in lieu of the pool, much bigger for the kids, plenty of activities or lying around and you could easily stay there all day and I'm sure the hotel would let you borrow their towels too!  For the walkers and joggers, there are some really pretty pathways along the beach and marina.CONS:  Two pool areas are quite small in comparison to, say the Hilton Hawaiian Beach resort which is huge. If you're aim is to sit by the pool so the kids can have a splash all day every day, then this probably isn't the hotel for you, my kids found the pool too small but would happily stay at the lagoon which is like a humongous pool anyway.  Walk to Waikiki is about 15 minutes in the heat.SUMMARY:  Work out which end of Waikiki you will spend most time in.  If it's shopping and peace and quiet, stay at the Modern, highly recommended!  We were able to walk to the shops every day quite easily, if I were staying in the middle or at the other end, I probably wouldn't walk it more than once but I think you can catch a bus quite easily and cheaply.  If it's lying on the beach all day and then going out for the night life you want, stay at the other end, closer to the Honolulu Zoo or in the middle.  Other than the Ala Moana which is huge (nearly 1km!) and has a LOT of shops, there are shops pretty much all the way from one end of Waikiki to the other.  The best shopping is still at the Ala Moana though, many more shops and Nordstrom, Walmart and Walgreens just outside of Ala Moana. Ward Centre is another 5 minute walk from Ala Moana for Nordstrom Rack, TJ Maxx and other shops.  Strangely, it was quite often cloudy at the marina end more often than the zoo end so the sun seemed to be always shining at the zoo end but it would quite often rain briefly at the marina end!  It's approximately 5km from Ala Moana to the Zoo which in the 30+ degree heat is quite a significant walk so bear that in mind when choosing your main goal.  If you're going to be doing the main tourist sights like Pearl Harbour and Luaus and Diamond Head then you'll probably be catching buses, taxis or tour buses anyway, so it won't matter where you stay and I would stay at the Modern again."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 38,
        "expertise": 0.0014018446466710001,
        "user_cities_visited": 49,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "Clean lobby, friendly and welcoming staff were the first things we encountered upon arrival. Easy check in, free parking, guest laundry and a shuttle were a bonus. When we got to our room there was nothing outstanding, and by that I mean, no weird colors, just clean, well organized and very comfortable. The harbor/lake view is amazing. Breakfast is also great. Great selection of food items, well stocked, comfortable seating. The breakfast staff is hard working. Why don't people leave tips for a great breakfast experience?  Great stay off the beaten path."
    },
    {
        "user_review_posted": 382,
        "user_total_helpful_votes": 148,
        "expertise": 0.001770619046546,
        "user_cities_visited": 131,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "The Silversmith is fine, but nothing special.  Easy check-in.  We were \u201cupgraded\u201d to a room with a pull-out couch, which was useful but VERY uncomfortable.  Also there were mysterious stains on the cushions (see photo).  Hallway carpets also somewhat stained.  Elevators slow.  At this price range there is lots of competition.  Also we were disappointed not to have a bath (again, at this price range I think there should be).   Charges around $17/day for \u201camenities\u201d but there wasn\u2019t even a shower cap, razor kit or sewing kit.  We come fairly often to Chicago and are still looking for the perfect place - this isn\u2019t it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 1,
        "review_days": 0.031215772179627004,
        "helpful_class": 0,
        "review_text": "What Makes The Oberoi Stand Out is its staff,You will feel Valued, Loved, Pampered.Right from the time you enter the Hotel, smiling faces all around, to make you feel good & welcomed. All Staff ready to assist you in best possible manner.Oberoi Dubai is home away from home,  Check-in is quick,Hotel is very New, with spacious rooms and a great bathroom,Breakfast at Nine 7 one is just great. Rooftop Bar Iris is also amazing.Very near to Dubai World Trade Center and Dubai Mall. They also have Free Shuttle Facility for both the places. I strongly recommend this Hotel."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 4,
        "expertise": 0.000202880908906,
        "user_cities_visited": 24,
        "review_days": 0.6254107338444681,
        "helpful_class": 0,
        "review_text": "TL;DR: The place is clean and great, but the service is not. If you don't need anything with regard to service, then consider this five stars.The room is great. The service.... not so much. There are cards in the room listing toiletries and things that you can either have or borrow. I needed a razor, so I called them to ask for a razor, a couple of robes, and a hair straightener. They didn't answer at first, which is fine. The second time I called, I finally heard a curt, \"Yes?\"I said I forgot to bring a couple of things. She said, \"What do you need?\"Me: \"A razor, and-\"Her: Great we'll get that for you.Me: Oh and also a couple of robes, and-Her: Okay great.Me: Wait! and slippers please!Her: Okay bye.I didn't even get to ask for the flat iron, not that it matters. None of it ever made it up to my room.Then, I went down to get some ramen from Sixes & Eights, but it was closed. I ran over to The Market to get a pizza and a small bottle of red wine. I waited for ten minutes for the bottle of red, and the guy came back with a manager. They were out of the small one, but they were willing to give me a discount on a big bottle. (The discount on the big bottle was still nowhere near a decent trade... That stuff is so overpriced.) This was AFTER I had stood there letting my pizza get cold. Usually this wouldn't bother me that much, but I had had a rough day and was really looking forward to the wine, plus the rest of the service had been bad. It was all I could do not to start crying in the lobby... I made it to the elevator before I broke down."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.094742606790799,
        "helpful_class": 2,
        "review_text": "To begin with, note that their address is false. There is no hotel or anything, or even a building with the number 2586 on Kalakaua avenue. Strong desire to present themselves as located on the most prestigious Kalakaua Ave forced the Park Shore owners to misrepresent their true location, which is actually on Kapahulu Ave. From Kalakaua you need to turn on Kapahulu, pass the Starbucks and only then you will find youself at the entrance to the Park Shore hotel. Quite confusing.Misi at the check-in was very pleasant and helpful, checked me in quickly. My room on the 10th floor was small, but nice and very clean. Shower stall was tiny and reminded me of toilets on airplanes.The bed was comfy, the flat screen TV worked fine. All rooms have very small (yes, again this word: small!) balconies. They are too narrow to put even a single chair in it, so not much use of them. And the view was straight into the wall of another building, with a glance of the ocean visible on the left.The following morning, around 11 am, a fire alarm sounded, followed by a loud, harsh warning: \"FIRE! FIRE! Leave your room immediately! Do not use elevators! Climb the stairs down to the lobby!\" What a shock!!! The scary, stressful warning was repeated multiple times. I ran out of my room and started my 10-story descent down with my heart pounding badly (I am a 65 years old cancer patient, also suffering from a serious heart condition). In the lobby we were told that this was only a drill, that there's no fire.Really?! So I've paid $220+ per night, hoping to have a relaxing, comfortable stay, but instead suffered a stunning shock, was forced to run 10 stories down via a stairway, for no reason at all? (Don't tell me they wanted to teach their guests how to run down the stairs).I expressed my dismay to the management and was immediately offered an apology and a promise to refund one night stay to me. They claimed a flier with the information about the upcoming fire drill was distributed to all occupied rooms, but in reality it was shoved under my room's door only about 10 minutes after I returned to my room from the outrageous \"drill\".Why then still 4 stars? Well, I really received their promised refund in a couple of days, seemingly managed to recover from all that stress. All employees were very nice to me. Everything else was just fine.The location is perfect. Beach is across the Kalakaua avenue. Honolulu zoo is across the Kapahulu Ave. Plenty of eating places right there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.28641840087623205,
        "helpful_class": 2,
        "review_text": "My wife and I went for a weekend stay-cation to DC and wanted to give the Watergate a try. I am always nervous to be among the first to try something out. I would prefer to wait until all the kinks are worked out but my wife couldn't resist. The design of the hotel is amazing. There is attention to every detail. The library was a unique twist on a standard lobby. It had the comforts of a living room with the design of a piece of art. I am not they type of person who usually pays attention to furniture but I was blown away.The bar is one of a kind, besides unique cocktails the \"wrap around\" whiskey wall is something that you need to experience.The rooms were large ans spacious and had the same attention to detail with unique furniture and breathtaking views. It feels like you are standing on the Potomac river. The room also comes equipped with everything you need including a toothbrush and umbrella, which I think should be standard. The bathrobes were soft. Hand down the most comfortable hotel bed I have ever slept in!!!What really sets everything apart was the level of service. We did not have to wait for any request to be taken care of from the second we parked until check out. Room service was prompt and excellent, the valet literately took seconds, the bellman seemed to appear out of thin air.Great location a few minutes walk to Georgetown and the monuments,We cannot wait to go again!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 1,
        "review_days": 0.684008762322015,
        "helpful_class": 1,
        "review_text": "We just returned from our second visit to Tahiti Village. We had another great experience at the resort. We had a two bedroom condo and it was a very nice. We had a problem with our dryer and they came right away and fixed it for us. Every staff member we encountered was friendly and helpful! It was a lot busier this time of the year. We visited in September last time but it was still okay for us.My only recommendations would be related to the lazy river. We love the lazy river but think that staff members should not allow people to have tubes at their chairs when not in use. They should be stacked along the side to be used only when someone is in the lazy river. I also believe the lifeguards should not allow people to walk or swim in the lazy river. They have a beautiful pool for that. It is dangerous when the kids are getting trapped between the tube and the wall when you float through.The shuttle service to the strip was good. It comes frequently. It can get very crowded at certain times. We used uber for late night trips and it was inexpensive most times. They do raise the rates in the evening and during the hockey games but we still felt it was a convenient option. The desert views are amazing!I love that Tahiti Village is in the dessert and not on the strip. I like the quiet resort experience. It is close enough to the airport, Freemont Street and the strip. I do wish the resort had an airport shuttle though.I would highly recommend Tahiti Village to couples or families. We will be back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 81,
        "review_days": 0.742606790799561,
        "helpful_class": 0,
        "review_text": "Very nice room decor and environment The gym and pool were also very nice for sports and leisure. The location was 2-3 stations away from the busy Sukhumvit area, personally I find it is better because it is less noisy.Great hotel for business and personal trip in Bangkok!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "The hotel is beautiful!  The rooms are wonderfully planned and executed with super amenities.  The service was wonderful, professional but friendly.  The food and wine delicious.  Very impressive.  We will definitely stay here again and will refer friends to the hotel.  The restaurant that was recommended for dinner was also impressive."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 26,
        "expertise": 0.001261699504435,
        "user_cities_visited": 71,
        "review_days": 0.17579408543263902,
        "helpful_class": 0,
        "review_text": "I chose to stay here as it is the closest hotel to the venue of Bangkok Marathon which I participated. I would rate this hotel as good if you have the cash to pay premium for the river front view rooms as the rest do not have any good view at all. In fact the standard room face the neighbouring building which is so close you can smell their cooking.Interestingly the area is near to the Grand Palace but there are hardly any decent hotel unlike Bangkok downtown where you can be spoilt of choice thus this hotel is as best as you can get. The rates are much higher than better rated hotel in downtown Bangkok and facilities are rather basic. It is far away from airport rail, BTS and MRT and the only transport is taxi and the drivers tend to take opportunity to fleece you by quoting a flat rate. However, it is just beside the Phra Athit pier where you can take the river ferry which is very cheap to go down to Saphan Taksin pier for you to connect to the BTS. The only problem is the service is until 7.00pm and returning back to the hotel at night will be taxi and flat rate without meter. The hotel surrounding has several bars that offer live band performance and they are packed to the brim.Overall you will choose this hotel if you are on honeymoon, stay in the river front room, no shopping and enjoy the river surrounding."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 78,
        "expertise": 0.003363813144886,
        "user_cities_visited": 68,
        "review_days": 0.31708652792990105,
        "helpful_class": 0,
        "review_text": "From the moment i checked in, the lobby was air conditioned and smelled amazing. They had such nice and helpful, along with very friendly staff. The hotel is connected to the beach by the pool at the back, which has a beach view to it as well. It is not even 2 min walk to the beach. The rooms are cleaned and air conditioned. It is a very short bus ride, or a 20 min or so walk to Lincoln road mall, straight down the road. It is in close connection to food, shops, and stores and more. The close proximity it is to the beach, pool, and shops would be the reason i stay here again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 1,
        "review_days": 0.16046002190580502,
        "helpful_class": 0,
        "review_text": "Very glad we stayed here - it's a nice hotel, not super high end, but I don't travel to spend time in hotel rooms, and this one was much better than most.  The price was pretty good, especially considering the location - centrally located, walking distance to all kinds of shopping and restaurants, and a quick cab ride to much of the city."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.552026286966046,
        "helpful_class": 0,
        "review_text": "The trip didn\u2019t begin great as our room had an insect problem. We requested a new room and received a new one almost immediately. The rooms themselves were far smaller than I had expected and much like many of the properties in Honolulu have a newish fa\u00e7ade laid on top of a, at times noticeably dated and deteriorating interior. The location was fantastic. Right in the thick of everything Waikiki. Super easy to get to our favourite spots.The most fortunate / unfortunate part of our stay was the service. The front desk gentlemen that helped us changed rooms showed no empathy, never apologized and didn\u2019t follow up with us the next day to see how our new room was. In fact he barely could make eye contact with us. We were both disappointed in the lack of interest. However, the valet Captain Paul was unbelievably kind and genuine. His interpersonal savvy, customer focus and approachability was off the charts. He was the only member of the staff that we felt really cared. And we showed our appreciation by letting management know in addition to Paul himself. He was also the only member of the staff that we tipped. I recommended to the manager that Paul actually be at the front desk - at which point I learned he was at one point but made the decision to return to running the valet team. In our opinion as customers every member of this team could learn something from Paul."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 47,
        "expertise": 0.0033469417779240004,
        "user_cities_visited": 150,
        "review_days": 0.7595837897042711,
        "helpful_class": 0,
        "review_text": "Arrived at 8am after 10 hr flight check in staff couldn\u2019t have been less interested couldn\u2019t check in until 3pm and made us wait until then even though room was ready at 2pm .  Room fine smelt old and musty.  Not bad location. Male staff and cleaners were pleasant but expected a more friendly place. Rhonda the concierge was amazing friendly and very helpfulI wouldn\u2019t recommend this hotel I\u2019ve stayed at Ramada around the world this was the worst.  Is close to bus and pick up points and has food places near by but couldn\u2019t get past rudeness of the female staff who checked us in.  Even a simple question was too much it was as if we were an inconvenience.  Was a very negative start to our trip.  We had heard Hawaii is a very friendly place these people were definately not showing the aloha spirit"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6872946330777651,
        "helpful_class": 0,
        "review_text": "Very nice hotel! The room was a nice size, clean and nicely decorated. Conveniently located near great shopping, restaurants and several Chicago attractions. The staff was friendly and service was phenomenal. Made for a great weekend getaway. Can\u2019t wait to go back and we\u2019ll definitely chose this hotel again."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 19,
        "expertise": 0.002085927607278,
        "user_cities_visited": 28,
        "review_days": 0.7858707557502731,
        "helpful_class": 0,
        "review_text": "The hotel has a great style that flows throughout although it may not be to everyone\u2019s taste. The hotel has a young vibe about it. All of the staff were extremely helpful. The bar and restaurant staff were particular friendly.I ate at the hotel on two occasions. The food was top quality but it was on the expensive side. A great selection of drinks were available but again they were pricey - $7 a beer, $14 for a gin.The location of the hotel is fantastic. It is in a nice neighbourhood.The rooms were lovely, however one thing to note is that while sound insulation between the rooms is excellent, sounds travels through the windows. I therefore recommend booking an internal courtyard facing room. I had to move room during my stay because my first room faced the street and was far too noisy to be able to sleep.The only way this hotel could be improved is for secondary glazing to be installed to reduce outside noise."
    },
    {
        "user_review_posted": 222,
        "user_total_helpful_votes": 97,
        "expertise": 0.00201094838632,
        "user_cities_visited": 339,
        "review_days": 0.133077765607886,
        "helpful_class": 1,
        "review_text": "I really enjoyed my stay at this hotel.  Our room (#2164) was clean and comfortable.  The bed offered a good night sleep.  The view from this corner room was great, as we could see the park at Mascone Center, over to ATT Park (where the Giants play), to the bay in the distance.  I would recommend to the hotel that they look at updating the shower tile , as it looks dated and generic.  The soap holders are not able to hold the shower gel and shampoo containers.As for dining options at this hotel, I wasn't pleased that room service was not available.  This is a service that travelers expect and I was disappointed that the service was not offered.  I had dinner at Bin 55 and was underwhelmed with the offerings and food quality.  My experience dining there left me no reason to recommend dining at this restaurant to my fellow travelers.  However, on September 1st, 2015, \"The Pantry\" will provide guests with a new Pete's Coffee and Grab and Go food store featuring \"local favorites\" of San Francisco and a full \"city market\", featuring a large variety of items available at a typical urban market.  The Pantry will be open from 5:30am - 11pm daily.This location is an easy BART ride (Powell Street Station for $18 per person round trip) to SFO."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 19,
        "expertise": 0.001042701092353,
        "user_cities_visited": 37,
        "review_days": 0.42113910186199305,
        "helpful_class": 0,
        "review_text": "Hotel is definitely outdated.  Room was quite large, bed was comfortable, but furnishings, bathroom fixtures are old.  Best thing about it was price which includes free parking and the location was great - close to Fisherman's Wharf, Starbucks and a Walgreens. It's a 10-15 minute walk to Washington Square area in North Beach with lots of great restaurants.  I'd probably prefer a \"nicer\" and newer hotel but the free parking made the rate at least $50-60 less per night than other hotels in the area.  If I travel without a car, I'd probably prefer a different hotel in the same general vicinity."
    },
    {
        "user_review_posted": 199,
        "user_total_helpful_votes": 69,
        "expertise": 0.001573020126562,
        "user_cities_visited": 302,
        "review_days": 0.257940854326396,
        "helpful_class": 0,
        "review_text": "I stayed 4 nights on my own at this hotel.  I was a first time visitor to the city and a bit nervous about getting lost.  It was so centrally located however that I had no problems whatsoever.The front desk staff and actually all the staff in this hotel are outstanding. From the elevator staff, maintenance to housekeeping each was pleasant, helpful and friendly. They made my visit an outstanding one.My room was on the 35th floor which gave me an amazing view of the city. The room wasn't huge but the bed was comfortable and clean and I felt safe.  I had 4 windows in my room!The hotel has free filtered water dispensers on several floors, and on the second floor free coffee, pop and snacks are available.The hotel is in a well lit, popular and busy area directly across from the river and the Trump Hotel. Shopping and restaurants are very close by.  As well, the hop on hop off busses and trolley have a stop directly across the street.Highly recommend this hotel."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 62,
        "expertise": 0.0025771977112590003,
        "user_cities_visited": 48,
        "review_days": 0.19058050383351502,
        "helpful_class": 0,
        "review_text": "This was the perfect hotel, well appointed rooms, on the beach, close to shops and restaurants and a warm and welcoming staff.The only drawback for some would be a very small, almost non existent beach. We didn't care and will return again.Because prices in genera are so high on the island we chose to eat right across the street at Denny's for breakfast. There is also an ABC store across the street that serves excellent foods and coffee."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 9,
        "expertise": 0.001255103166721,
        "user_cities_visited": 62,
        "review_days": 0.8274917853231101,
        "helpful_class": 0,
        "review_text": "We just stayed at The Park Central San Francisco for 3 nights over break. I can't say enough great things about this awesome property!We were fortunate to receive a suite upgrade with our Titanium membership in room 3106 and the view was simply amazing! The hotel is located right in the middle of everything. 2 minutes away from the BART station (it was a quick commute from SFO and also just a brief 15 minute ride to Oakland). There are plenty of MUNI buses that takes you to pretty much anywhere in San Francisco. In addition, the hotel is about a 10 minute walk to Chinatown as well.The staff was extremely generous and kind. Kevin at the front desk was very courteous with everything. The breakfasts buffet in the morning was plentiful and tasty for my wife and daughters, with so many healthy options as well.I actually looked at 6 properties before deciding on The Park Central, from Hilton ones in the same vicinity/financial district and IHG options near fisherman's dwarf. I'm so glad we chose this one!!! We stayed at the Times Square in New York and the hotel in the similar category was nothing like this. I can't recommend The Park Central enough for the location, the staff and everything else!!! Thank you again for the generous hospitality and we'll definitely be back!!!"
    },
    {
        "user_review_posted": 202,
        "user_total_helpful_votes": 220,
        "expertise": 0.005177181074611,
        "user_cities_visited": 32,
        "review_days": 0.21029572836801702,
        "helpful_class": 2,
        "review_text": "The hotel is clean and usable. Free parking. On Fremont. It's ok. The rooms are very small and the bathrooms are horrible. For the price it was ok. The dealers after 7 PM are dressed very nicely, great music and energy. The $22 resort fee is outrageous. This is not a resort and the \"free\" WiFi included didn't work."
    },
    {
        "user_review_posted": 251,
        "user_total_helpful_votes": 77,
        "expertise": 0.001379014450858,
        "user_cities_visited": 246,
        "review_days": 0.157174151150054,
        "helpful_class": 0,
        "review_text": "This hotel is very expensive, no parking so be prepared to pay 38.00 plus tips to valet park! I think the hotel was nice enough but not worth the price, we paid total 803.00 for 2 nights! The beds are on a wood box and swirl everytime you move! I didn't like the location either, not a lot of restaurants near by and no shops. Also the tour bus won't pick you up or take you back to this hotel. I would pick another location if I ever go back. The staff here is very friendly, unlike most people in DC!'"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 24,
        "review_days": 0.231106243154435,
        "helpful_class": 0,
        "review_text": "Our room was on the 16th floor in the north tower overlooking Fremont St. and Vegas to the north.  Obviously Fremont St is covered by the Fremont St Experience, but I wasn't in Vegas to experience the view from our room.  Room was clean, with 2 double beds and bath was adequate.  Didn't use room service.  We did have an occasional issue with our door's deadbolt which would activate when we left, which would have left our room open to anyone had we not noticed it.  Also our floor had a funny odor in the hallway, but wasn't noticeable in our room.  Decor of hotel is somewhat dated, but I think that is part of the charm of downtown Vegas.  For the money, its a great value."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 39,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 175,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "This hotel is located in the middle of the chaotic wholesale shopping market Bo Bae right up against the canal on the edge of China town.  Once inside this massive hotel though you would never know it.  It's a giant place with multiple towers and facilities.  It's a grand and old fashioned hotel. I need to say we stayed there around a year ago and since then there has been a marked improvement in the cleanliness, maintenance and service.  The staff from the front desk to F&B to Housekeeping were friendly and attentive.  We also noticed that they have finally gotten around to WiFi access in the rooms. One week point was there is large areas of hotel where you find no presence of security at almost any time of the day or night.  This was a source of discomfort for a family and some of the older members of our group.  Overall though there is a lot of value for the money and we would definitely try it again when we need overnight accommodation on that side of Bangkok."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 15,
        "review_days": 0.40854326396495005,
        "helpful_class": 1,
        "review_text": "We stayed in hotel during Christmas time and liked this place. Hotel is not a new property but very well maintained. For me cleanliness is utmost important and full marks to them for the same. Hotel staff was kind and helpful. We had some problem during check inn, everything else was smooth. Lady at reception told that she was unable to find our booking, after 10 minutes she found our booking but was struggling to find room. Rooms were available on smoking floor so we were asked to wait for some more time. Within 5 minutes we were allocated one room.In the interim we decided to go for lunch as hotel does not have much Indian food in menu and is slightly expensive as well . we decided to go to a nearby restaurant Zaika.  Food there is awesome. Once we came back our rooms were ready and we moved to our rooms.We were told that bigger rooms were allocated to us. Rooms were indeed big other than maharaja bed it had a decent study table and 3 seater sofa with centre table. Washroom and bath tub were clean and well maintained.They have a pool on 4th floor,if I am not wrong and have other facilities like free WiFi and clubhouse etc.This place is not very far from famous shopping places where all Indians go for shopping (how can I forget the name of that market) if you are going to bangkok you will figure out the name. Taxi from our hotel till shopping market costed 75 bhat only.Morning buffet spread is good but nothing much for Indian tongue because there are hardly any options in Indian cuisine. Though there is so much to eat you still you can't eat!!!!! That's the reason I have given a rating of 4.I had booked it through makemy trip holidays and got a good deal (I think so) Was happy with overall stay."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 12,
        "expertise": 0.001970334641635,
        "user_cities_visited": 20,
        "review_days": 0.9561883899233291,
        "helpful_class": 0,
        "review_text": "This was a great experience. Our first time on this island was made even more rememberable because of our hotel. This hotel had upfront beach access the front desk not only offered 24 hour assistance but great amenities from free drinks at a local restaurant to beach chairs at no charge. Our room had a beautiful view and like I said All we had to do was walk across the street and our toes were in those. The recommendations of the staff let us to great restaurants locally and on theHalf to a rememberable vacation. You're within walking distance from anything you could think of food shopping we're touring. The pool overlooks the ocean and the restaurant is right off second story all attached to the hotel all included. I was even able to use a go pro and scuba diving at no charge. We will really be returning!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.773822562979189,
        "helpful_class": 0,
        "review_text": "Stayed at the Orchard Hotel for 4 nights prior to a cruise. I found the hotel to be clean and well maintained with helpful and friendly staff. The rooms were clean, quiet and a good size with very comfortable beds. A good breakfast was available but other restaurants were available close by. The location was also good with easy walking to Union Square and Chinatown. Also the tram stopped on the corner of the street that went to Fisherman's Wharf. An excellent stay and good value for money given it's location. Highly recommended."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 11,
        "expertise": 0.001002243554378,
        "user_cities_visited": 23,
        "review_days": 0.738773274917853,
        "helpful_class": 0,
        "review_text": "I have stayed at this hotel several times before and would give it a 5 star review.I was not prepared for the horror story of my stay.On the wall of my room was a pastel picture of bullets. Next to it was a frame with a quote that ended in \u201call you need is one bullet to kill\u201d. I didn\u2019t have time to take a picture and on the way out, I told the desk about the pictures, my red do not disturb light was on and I didn\u2019t want anyone in my room until I returned.On my return, I found the pictures had been removed. I felt violated that they would enter my room after being told not to. There was no medical emergency, loud noises or need for housekeeping to make them enter my room.I asked to see the pictures so that I could take pictures. First they said they didn\u2019t know where they were, then they were in storage somewhere and other excuses. Then they said I couldn\u2019t see them because I found them disturbing. I have worked in Emergency Rooms saving gunshot victims, so I think I could see some pictures without fainting.All the managers tried to make it that I was the problem, rather than the pictures.I have stayed at Hyatt hotels for over 60 nights and been extremely pleased. I have been a Hyatt member for years.Whatever your thoughts about the pictures, just know that anyone can enter your room for no reason."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 14,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 11,
        "review_days": 0.300109529025191,
        "helpful_class": 1,
        "review_text": "I picked this hotel based on 3 important factors: Kitchen, Price, and Location.  All matched my requirements.  So let's begin with #1 location: It is well situated right around the corner from the canal in a safe neighborhood - far enough from the busy Waikiki main streets, but very close walking distance to it and the ocean.  There's a lot of restaurants and markets within minutes of walking. #2 Price: I paid way less than other hotels in the area (I shopped) for the quality of the hotel - it's not a modern or a luxury place  by any means. Great news! No bugs were found. It definitely needs an upgrade, but the room, bed sheets, towels were clean.  There was NO weird smell upon entering as some older hotels do! #3 Kitchen: Although it was a super small area, it did have some pots & pans, plates, cups, glasses and utensils available. The refrigerator was a typical mid size one, enough to fit two days worth of food for 3 people - I cooked breakfast everyday.  The sink did not have a garbage disposer and they only provided a cleaning rag not a scrubber with dish soap with limited counter space to dry your dishes in the dish rack.I have to say though the staff was truly friendly and very helpful - they help me plan my sight seeing trip for the day by bus.  I had lots of questions and each time they answered them quickly and they even resolved my issue (there was a water leak from the upper unit's air conditioning on our balcony) which they fixed immediately.  The water pressure in the shower was fantastic.  The air conditioning worked well.  And the swimming pool was clean.Some Con's: If you are a light sleeper or noise sensitive, do not get any rooms that are by the entrance (I was in room 236), because it sounds like someone trying to open your room door throughout the night.  Second, they do not have screens on their patio doors, at night I was worried to keep it open fearing bugs would fly in, which is too bad, since there was a nice breeze.  The Wi-Fi was not very strong, but workable.  No elevators, so if your bags are heavy you'll need to lug them up the stairs.Would I stay again or recommend this place?  Absolutely!  If, you are on a budget trip wanting to be near the heart of Waikiki this would be a very good choice."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 50,
        "expertise": 0.0035127243622990003,
        "user_cities_visited": 43,
        "review_days": 0.046002190580503005,
        "helpful_class": 1,
        "review_text": "We loved the central location, though as a result it was noisy at night. Inside the hotel was quiet all the noise was from the street. The hotel has been renovated and the rooms are updated and really nice.  The beds are super comfy. The showers were a nice high pressure.The desk staff were helpful and friendly. They were there for the customer.I would def. stay in this location over fisherman's wharf. It is a quick three blocks from the BART station from the airport and a block from the cable cars.Would book there again, great value for $."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.178532311062431,
        "helpful_class": 1,
        "review_text": "I took my girlfriend to Loews Regency for her birthday, and we could not have had a better time. The staff was extremely friendly and welcoming. We were lucky enough to stay on the 41st floor and the view was absolutely spectacular\u2026. Like the best view I have ever experienced. We got back from the wine bar late and were hungry, so we ordered some room service. The pizza was delicious! My girlfriend had the chicken noodle soup and loved it. The bed was so comfortable, it was hard to get up in the morning! The room was pristine. Best hotel stay I have ever had!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.814348302300109,
        "helpful_class": 0,
        "review_text": "The good: This hotel is clean. The location is great and central to all things downtown Chicago.The bad: The staff is hit and miss. The valet was asleep when we arrived (it was 4 a.m. so I'll give him that), he didn't wake when we made noise so my husband had to wake him. He was clearly grumpy and having a long night. The rest of the valet staff have been fantastic. The front desk staff has been hit and miss as well. I had a great experience with 2 helpful staff helping me get quarters to do laundry. The next day I had a question on moving rooms and the woman at the desk was hostile from the get go. I came down to give her a Starbucks card as I like to assume people are having a harder time than me. The manager on duty took over and said he had no record of my request, no record of the call I had with a staff member to move rooms, and unless I had a confirmation he couldn't honor the room change. He noted there was nothing he could do with no record of it despite it being a series of dropped balls by his staff. Its unfortunate to experience such a situation in an otherwise fine hotel. The staff can make or break a hotel and this staff needs some further hospitality training. As a Director of Operations at a large hospitality company, I would be saddened to know how my staff was treating guests."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.13636363636363602,
        "helpful_class": 1,
        "review_text": "We celebrated our honeymoon in San Francisco in 1994.  We were looking forward to our approaching 21st anniversary as our first return visit to the city-so we wanted it to be special.  After viewing the photos online, we knew that THE MARKER San Francisco would be a luxury experience.  It was fabulous.What made it so special was the warm welcome we received from our Guest Services Manager, Wesley Chan.  When he learned the reason we were there, he generously upgraded us to a beautiful suite which would make most SF city dwellers jealous! Spacious, elegant and comfortable.As two flatlanders, we spent the next day walking, walking, walking  hills and, once again, Wesley\u2019s thoughtfulness overwhelmed us .  We walked into the room and discovered a gift -a bottle of our favorite drink and bath salts to soothe our aching muscles.  Wow.So, yes, not only would I recommend staying at this wonderful hotel; I must recommend the outstanding service and thoughtfulness of the staff. Wesley at THE MARKER over-delivered on all expectations\u2026 we had for a wonderful time and great memories from San Francisco! Thank you so much!!!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 12,
        "expertise": 0.0022200154474230002,
        "user_cities_visited": 16,
        "review_days": 0.258488499452354,
        "helpful_class": 1,
        "review_text": "We had a beautiful room with a nice view of the city. The LED lighting creates a magical spray of sparkling rainbow dots from the flooring. The bathrooms were very clean and the shower was great. Be prepared for a $49 parking bill in addition to your stay. We stayed 2 nights and were expecting that it was part of the hotel fee... It's not.The hotel parking portal was ellusive and not well labeled at the sub level which took us three passes to find."
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 336,
        "expertise": 0.012154683298779001,
        "user_cities_visited": 228,
        "review_days": 0.5629791894852131,
        "helpful_class": 1,
        "review_text": "Great location, right off the BTS Ploen Chit station, with 7-11 downstairs. Erawan Shrine is only one stop away or 10 minute walk.The hotel is inside of an office building so most lights are out in the evening. There's no sign indicating where's the check-in counter. One has to venture into a building with lights out all the way to the back to reach for the elevator that works. I arrived shortly after 8 pm. I had problem finding it and I wasn't alone. Other hotel guests looked as clueless as me when we fumbled our way to the elevator.The Rooms are spacious and comfortable. A fair spread of breakfast but the overall taste is mediocre at its best. The Thai food is a huge disappointment. Its infinity pool faced to a construction site during my stay in the month of February, 2017."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "The hotel is in a reasonable location and the rooms comfortable however the staff were amongst the least helpful and condescending that I have encountered in two decades of travel. The staff were especially poor at listening to queries and addressing them rather than trying to sell surplus commissioned services."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 151,
        "review_days": 0.603504928806133,
        "helpful_class": 1,
        "review_text": "Resort provide free shuttle to strip, grocery, Town Square and Fremont street.We walk to South Premium Outlets shopping mall for our daily meal and shopping.No smoking, no gambling and family friendly."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 22,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 156,
        "review_days": 0.41675794085432605,
        "helpful_class": 1,
        "review_text": "I've stayed at this property several times.  Started off my most recent visit by finding out their very small valet parking garage was full so I had to park elsewhere in downtown and huff my luggage down the street.  The doorman was very sweet and apologetic (I think he could see the sweat streaming down my face). The room was fine but unfortunately, it was only cleaned for 1/2 of the days I was there (as in the cleaner came into my room and failed to empty trash, add new toiletries, etc.).  I've learned to go outside of the hotel to eat as Trace (their restaurant) becomes a frat house after about 6 pm but on this particular visit, it was raining (surprise!) and I didn't have the energy to go out.  I ate dinner there and to my surprise, realized the receipt had a minimum wage surcharge on it.  Get this - they've decided to stick hotel go-ers with an additional 6.5% \"minimum wage fee\".  I just paid $50 for dinner and they feel the need to add an additional 6.5% fee on top to make up for paying their employees minimum wage?  What next, an excessive CEO pay line item?  No?  Oh yeah, that wouldn't feed into their right-wing story line.  Buh-bye."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 136,
        "expertise": 0.018230411808697,
        "user_cities_visited": 89,
        "review_days": 0.7360350492880611,
        "helpful_class": 2,
        "review_text": "The following are my experiences based on my 10 days stay in August 2018.Pros:-\tConvenient location with easy reach to places of interest via Asoke MRT and BTS stations nearby, using access link to sky walk through 2nd floor, Exchange Building.-\tClosest shopping mall is Terminal 21 at Asoke Intersection, reachable by sky walk. This is the place where you can do last minute shopping and/or enjoy delicious, low-priced street foods in an indoor aircon food court on the 5th floor by the name of Pier 21. A word of caution though, the place is quite crowded with locals and tourists alike during peak hours, especially the mango-on-sticky-rice booth. Other renowned cuisines of mixed price ranges are also available at various restaurants on both the 4th and 5th floors.-\tShould you prefer high-end shopping malls, then take BTS by one station on the outward bound to reach the Emquartier and Emporium Department Stores; or take 3 more stations on the inward bound to reach Central Chidlom Department Store and Central Embassy, the luxury shopping center on Ploenchit road.-\tThe famous Erawan Shrine along with 7 other sacred shrines at Ratchaprasong area are also 3 BTS stops away on the same inward bound.-\tConvenient stores for basic necessity items are located nearby:  7-11 right before the hotel and Foodland, a bit further down the road.-\tKey card security system in the elevators has been stepped up. Holder of key card can only access his/her room floor plus general public areas: rooftop, lobby and basement.Need to know:-\tRoom not sound proof as you can hear noises from the hall way through the door.-\tMaster switch really turns off all the light outlets in the room, except the mini bar and the bathroom; a bit inconvenient to work or read books while your partner wants to rest.-\tNo hand/foot rails in shower to help steady yourself; chubbies and oldies must take great care while showering.-\tAdjusting cold/hot water in shower is a bit tricky, even with instruction posted on the wall. Left knob is for water pressure while the right knob manages the temperature. My trick is: face the shower, turn the left knob upward till it stops; then turn the right knob downward till it stops; count to 20-30 the water should be hot by now, turn the right knob upward until the water is warm to your liking. You may increase the water pressure by pressing down the button on the left knob while continue turning it upward. Hope this helps.-\tNot suitable for guests with fully impaired physical mobility.-\tLimited parking space.-\tTransfer to Suvarnabhumi airport by taxi is recommended for travelers with many luggage.-\tDirect booking with the hotel in advance earns a bit better rate and a few perks.-\tAdding a side table to the room would be very useful.Summary:Clover Asoke is rather new with modern, chic, and unique d\u00e9cor. Standing out features include free one-time mini bar, free wifi with strong signals, the Lady Floor, and the Retreat Room in the basement where late flight guests (after checking out) can relax and shower before departure to the airport.I made direct booking with the hotel and Khun Jet, the sales manager, contacted me back soonest. He was very polite, accommodating and offered me an upgrade to Corner Room and few other perks. The room is spacious, clean, and well appointed with two good working AC units. The bathroom is of fair size with separate shower compartment; basic toiletries are provided and replenished upon request. Enough closet space with bath robes and slippers. The personal safe for your valuable items is above the mini bar; and to my surprise, a Segafredo espresso machine for you to enjoy real coffee! In room entertainment offers smart TV with basic channels to catch up world news, local news, sports, movies, series, and cartoons. You can also view your travel photos on TV via USB socket. In my case, I also made an advanced request for a dvd player which was readily arranged in the room prior to my arrival.The review wouldn\u2019t be complete without mentioning the breakfast spread. I had read other reviews from earlier dates and found that hotel management really take guests\u2019 interest at heart. Wherever viable, they would improve their services/facilities to make guests\u2019 stay more comfortable and enjoyable. That said, while the line isn\u2019t extensive but the breakfast spread had grown bigger and varied for both normal and veggies alike, ranging from cereals, cold cuts, bakery, salad, 3-4 Asian hot dishes, bacon & sausages, egg station, noodle station to seasonal fruits. From my 10 days stay, the Asian hot dishes were daily changed for at least a week to avoid boredom. And for coffee lovers, there\u2019s a FAEMA Barcode coffee machine that you can enjoy, be it espresso, cappuccino or latte and as many cups as you like!Last but not least, the hotel staff whom I had come into contact with during my long stay, from hotel guard to management, showed their attentiveness and eagerness to help in any way they could. I\u2019m sorry not to get all their names but worth mentioning are:  K. Pear (housekeeping 8th floor); K. Sky, K. Jell (front desk); K. Kit, K. Tik and all the chefs at Sky Restaurant; and or course, the amiable K. Jet. Please keep up the good work!"
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 219,
        "expertise": 0.012547090997935,
        "user_cities_visited": 90,
        "review_days": 0.35925520262869604,
        "helpful_class": 1,
        "review_text": "Loved the hotel.  We were facing towards the beach. We stayed 3 nights and we watched sunset everyday.It is a long good walk to get to the main stretch of the Waikiki beach and the town but it was a good quieter end of the stretch.We found the room very small.  We had to put our suitcases on the bed to open as there was not enough space for the suitcase and one could not be on the bed while opening the suitcases."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 16,
        "expertise": 0.002478943690463,
        "user_cities_visited": 41,
        "review_days": 0.616100766703176,
        "helpful_class": 1,
        "review_text": "I now have to travel to this location often for work. After not liking a previous hotel I stayed at in the area, I decided to try the Cartwright. I'm glad I did. My room had a decent view but most importantly, it was clean, the beds were comfortable and there is a small window AC unit in which I could run the fan for white noise. That's pretty rare in SF. My bathroom was tiny but it had a nice sliding glass door in the shower and a huge mirror in one of the closets. The room itself, I felt was a decent size for just me. The location is nice too. It's walking distance to Market St and many places to grab food or coffee. There's a Walgreens, Starbucks, and 7-11 across the street. The staff is very friendly and there's a nice fireplace downstairs. There isn't continental breakfast but they have coffee and tea. I'll definitely stay here again."
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 25,
        "expertise": 0.001023984754692,
        "user_cities_visited": 32,
        "review_days": 0.519715224534501,
        "helpful_class": 0,
        "review_text": "I went to the flagship hotel and was amazed with everything. The elevators which I call the smart elevator, once you keyed in the floor you wanted to go to, there is a elevator which will take you directly to your floor, that was really cool. One of the reasons why I gave e the hotel 4 stars was because breakfast was available during our stay but we were given 1000 points back. The rooms are a bit small, not enough dresser draws and the closet is a bit small as well.The staff was very friendly, we walked a few blocks to the White House and the hotel is located in a shopping district with plenty of restauraunts and other hotels and the metro is not too far from the hotel also"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 13,
        "expertise": 0.001595438536848,
        "user_cities_visited": 40,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "I stayed this past weekend with my husband and two kids. This hotel is in very easy walking distance to the National Mall even with young kids. We were able to walk to all of the museums on the mall. The proximity of this hotel to the attractions we wanted to see helped us to cram a lot of sightseeing into a weekend trip. There is plentiful underground parking at a very reasonable rate. We had dinner at the hotel both nights, once in the Capitol Bistro and room service the next night. The food and service was great both times. We also had brunch at the Capitol Bistro on Sunday and that was good too. We visited the Starbucks as well. This hotel is super convenient and has everything you need. I just wish the pool was open because my kids would have loved to swim after a long day of touring. All of the staff was friendly and helpful. Will stay here again on our next visit."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.693866374589266,
        "helpful_class": 0,
        "review_text": "Although I live fairly close to the hotel (30 miles) I needed a room in the area due to having back-to-back long work days. The hotel is right next to the stadiums which was convenient for my purposes.I received a very nice surprise when I checked in (late after an exhausting work day) and was informed that I had been upgraded to a suite. The room was fantastic. My only complaint was that I was so tired and needed to be back up so early the next morning that I really didn't have a chance to enjoy the room or any other of the hotel's amenities! Still, it is a very nice hotel with really good staff and made a rough few work days a little more bearable."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 11,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 235,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "Fantastic location, close to Dupont Circle and restaurants.  Only 4 blocks from the Metro...which provides easy access to National Airport and museums.  Our room was freshly renovated and quite comfortable."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016929115240930002,
        "user_cities_visited": 20,
        "review_days": 0.9452354874041621,
        "helpful_class": 0,
        "review_text": "Checked in at the Bonvoy counter (Gold members).... immediately was told by an intern she could not check me in and I had to get back in the other line, which was now 6 guests deep. If an intern cannot 'check-in' guests, why is she working the check-in counter??"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.35104052573932004,
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        "review_text": "Had a great time in the city and being able to enjoy San Francisco from a semi private rooftop with friends, ABOVE the hustle and bustle of the streets below was more than we could have expected. Cost to stay was also noticeably lower than the comps in the area."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
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        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "We stayed for 5 days. Located 1/2 block from \"The Strip\" and the Miracle Mile mall! Suite was large and had a great view! Beds were very comfortable, ensuite was large and having a kitchenette was handy for breakfast/lunches. 5th Floor pool area faced south and they just finished installing a large screen in time for Super Bowl 50! When we go to Vegas again, we plan on staying at this location again!!!"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 21,
        "expertise": 0.0008699785263830001,
        "user_cities_visited": 185,
        "review_days": 0.30668127053669203,
        "helpful_class": 0,
        "review_text": "I have to say I have never stayed at such a fun hotel other than the themed ones at Disney World. The ambiance is so fun at night. The decoration is very hip, eclectic, modern, different! The location is phenomenal and staff was super helpful. They don't have a restaurant but really! You're on Fisherman's Wharf! You want to go out to eat! Room decoration was fabulous. I didn't consider the rooms small at all. It is pricey like most hotels in a city."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
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        "review_days": 0.115553121577217,
        "helpful_class": 2,
        "review_text": "We stayed 7-19-15 to 7-21-15 and i must sat it was the worst stay ever!! if i would have known it was this bad i would have paid more to stay somewhere else! First off when we called to book we were told that it was a smoke free non gambling facility. that was ok with us as we were are a family and it was going to be my 14yr.old fist time in Vegas. they also told us that they had limited rooms as there were hosting a \"convention\" of some kind. that didn't bother us either as we where going to be at the strip most of the time.BUT, as we checked in we realized that the Hotel just booked 20-30 rooms out and to people and they had all doors open to their rooms and banners everywhere until the eye can see. It had a \"Glass Pipe\" \"convention\"!! pot smoking , cigar smoking,glass pipe smoking people everywhere!!! they had HUGE 420 banners wrapped all around the pool gates, some even over lapping that you couldn't even see the pool at all! and all rooms had all kind off party music blasting from their rooms it was so bad you can actually see smoke coming from their doors! every inch of grass was covered with sign. and people smoking at every corner just loitering around smoking staring at you as you pass by. it was very scary!!!! The worst part was absolutely no staff had a problem with 90% of the occupants where smoking! at a SMOKE FEE facility!! We stayed on the 2nd. floor and they have no elevators witch is a problem if you have a lot of heavy luggage to carry. They had 3 pools one was \"under construction\" broken cement just about everywhere no water empty pool. the pool closest to the office of ok size and the last one very. very, small. and they all close at 6pm. during the summer!!!! who does that?? that made no sense to us! Carpet in rooms was very dirty and sticky..of what?? i dont want to know.all bed sizes are a full or twin. My husband is 6-2 on the slender size i'm 5-3 average size and it was a nightmare to sleep on those beds! we had to sleep on our sides in order for both of us to fit and my husbands feet and ankle part was hanging off the bed! beds are too short!!Sofa was no help , you cant sleep on it either they are so old and dirty when you sit you fall right in.no food eateries , only \"restaurant\" there never opened!!! Please dont stay here you will regret it! We only stayed here because we got free night to stay here so we did and we regret it! i would have paid waaaaaaaaaaay more to stay somewhere much safer and much cleaner! i would no stay here even if they paid me all the money in the world!!!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 31,
        "expertise": 0.0032341510659940004,
        "user_cities_visited": 26,
        "review_days": 0.6467688937568451,
        "helpful_class": 1,
        "review_text": "This very smart, Japanese, hotel is just brilliant.Once you work out you have to go up to the reception you enter a world of cool design, comfort and service in the heart of Bangkok.Close enough to most of the central sights and with a mall attached so you can stock up on any essentials the location is great.The balcony of the restaurant sits way above street level and affords a great view especially at sunset.A definite recommendation."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 11,
        "review_days": 0.338992332968236,
        "helpful_class": 1,
        "review_text": "room clean and comfortable. within walking distance to several shopping malls. however, it is not near to airport train station and BTS station although one can walk there. the buffet breakfast is ok for the price you paid ( cheaper if bought together with the room booking).beware of scam in bangkok.  pl  google scam in bangkok to read about the cases. Never listen to strangers that volunteer info. to you."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 52,
        "review_days": 0.816538882803943,
        "helpful_class": 2,
        "review_text": "The entrance to the hotel and staff are very welcoming.  The Outrigger Reef, was in a great location as Waikiki is easy to walk around.  The house keeping staff in particular were excellent as were the staff at the Kani Ka Pila Grille.  We found the staff at the The Reef Bar & Market Grill a little slow and not quite accommodating , trying on several occasions to book a table oceanfront so only dined there once. The rooms are a little bit tired and dated with one of doors in the bathroom/vanity area falling off in both ours and our son's adjoining room.  Being in the ocean from tower we were able to have a great view of the fireworks from our verandah on New Years Eve.  I know , it is Hawaii but still I think they really need to give the place  an overhaul as the standard of Hotel compared to what is on offer in Australia for the same pricing is  just a little underwhelming."
    },
    {
        "user_review_posted": 604,
        "user_total_helpful_votes": 160,
        "expertise": 0.0011757286923830001,
        "user_cities_visited": 276,
        "review_days": 0.23877327491785302,
        "helpful_class": 0,
        "review_text": "On California in Nob Hill next to SF cathedral you find the Scarlet .  Very colourful reception with red tub chairs and a super cosy dimly lit bar on the right hand side . My room was pretty big and different from other 4/5 star hotel rooms , more funky ! All the modern facilities, very comfortable bed and amazing shower with occitane products.Coffee machine and large safe.There is a fantastic indoor pool , sauna and relaxation area , amazing !"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 20,
        "expertise": 0.002832027658244,
        "user_cities_visited": 22,
        "review_days": 0.5991237677984661,
        "helpful_class": 0,
        "review_text": "We booked well in advance to get a convenient rate. I requested high floor and views over the river, if at all possible. My second request was accepted and views were excellent. Unfortunately that was the only positive aspect. Isolation in the bedrooms is very poor and the heating system cannot keep a cozy temperature (70 F was the top we achieved), our stay was strongly conditioned by this harsh conditions. The heating system was also much too noisy. Upon check-in we had to wait 55 min to get our rooms (arrival after 15:00) since the rooms were \"not ready\". Not a positive experience."
    },
    {
        "user_review_posted": 284,
        "user_total_helpful_votes": 94,
        "expertise": 0.0014965662894940001,
        "user_cities_visited": 93,
        "review_days": 0.331325301204819,
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        "review_text": "We came into Emeryville by Amtrak. Everything was on time, we boarded the bus to transfer to San Francisco. Once on the bus, the bus's computer system crashed and locked everything down. Our luggage was stuck on the bus. I know it sounds impossible but it isn't. Amtrak put us on another bus to deliver us to S. F. They would bring our luggage later on once they figured out how to get it out of the bus. So, we arrived at Hotel Zephyr with nothing but our purses. The hotel staff was wonderful. We explained our situation and they set us up with razors, shaving cream, toothbrushes, toothpaste, comb and friendly service. After being on the train for 51 hours, we just wanted to freshen up before hitting the town. Because we were late getting in, we couldn't do some of the things we'd originally planned. My kids wanted to see the Golden Gate Bridge and the staff made arrangements for us to get a cab and go. The staff here was excellent. The hotel is so neat and quirky. The kids loved the courtyard and the room. everything was clean and fresh. This is a fun place to stay with a funky vibe. I wish we had stayed a few days instead of just one night."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 12,
        "expertise": 0.0033166527120610002,
        "user_cities_visited": 12,
        "review_days": 0.128696604600219,
        "helpful_class": 1,
        "review_text": "My partner and I stayed here in August 2015 and found the hotel to be great. There is a shop, bar and restaurant on site in the stunning lobby area (the glass elevators are an especially nice feature!)Our room was very spacious and comfortable and the staff were friendly and helpful.The hotel's location is good as it is a 5 minute walk to the Capitol building at the top of the mall which leads down to all of Washington's sights. It is also close to shops and nice restaurants."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.768893756845564,
        "helpful_class": 2,
        "review_text": "I've been staying here for about a week now.The free hot drink in the morning is awesome, Nahid made our check in smooth and she is so lovely. Her dog blue, pictured below, is one of the cutest doggos ever!Could cuddle him forever.I love their free wine hour which is really lovely and relaxing.The room is lovely and spacious and has beautiful view of the bay (pictured)Definitely stay here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.507667031763417,
        "helpful_class": 1,
        "review_text": "The hotel experience was impeccable - The highlight was the late night waiter on the terrace.  He is a great ambassador for the hotel and Fairmont. The hotel was clean, the staff exceptional and I look forward to staying at the hotel again next time in town."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 17,
        "expertise": 0.0010049771718090002,
        "user_cities_visited": 23,
        "review_days": 0.7508214676889371,
        "helpful_class": 0,
        "review_text": "The hotel is in the middle, so it is near almost everything with a walking distance . The staff are very friendly, checkin was very smooth . There is a starbucks just near the reception as well as a small bar at the ground floor . The rooms are very clean and they have an air purifier in the room in addition to safe box and a mini fridge (not mini bar though) . Really recommended ."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 25,
        "expertise": 0.001091370308828,
        "user_cities_visited": 37,
        "review_days": 0.13143483023001,
        "helpful_class": 1,
        "review_text": "Nice hotel, great rooms, good choice of restaurants.  They keep making improvements and additions to the property.  Only negatives is they charge a resort fee and the bathroom in our room was small.  You had to close the door if you wanted to use the tub/shower or commode.  The poolside is very nice.  I almost forgot.  They have the most comfortable beds.  No saggy mattresses here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.733844468784227,
        "helpful_class": 0,
        "review_text": "I highly recommend this hotel to anyone who wants to visit the Waikiki area.  The staff is very warm and welcoming.  The environment is open and modern.  I appreciate the management and the care to detail the provide in each and every room and guest experience.I am a regular guest (previously a Hyatt Globalist but now a Starwood and Marriott Platinum Elite member.  I only mention that to illustrate that I am very familiar with travel, hotel accommodations, and staff hospitality."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 24,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 25,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "From the moment you enter this hotel, you experience a sense of calm and relaxation created by the exceptional staff and the beautifully designed hotel.  The rooms are modern and sophisticated with dark wood ascents that help create a relaxing environment.   In the morning, free coffee and muffins were available so it you wanted a quick start to the day, this was a plus.  Another reason to stay at The Jeffereson was its restaurants.  We experienced impeccable service and delicious and creatively prepared and presented food at Plume restaurant.  We also enjoyed Quill restaurant for its excellent food and its friendly and professional staff.  Quill is a chic lounge and cocktail bar that also has a wonderful patio. Tuesday to Saturday from 9:00 pm there is a pianist who plays at Quill.  The Jefferson is truly a 5-star hotel from its location, to its fabulous staff, sophisticated and contemporary rooms, to its elegant dining choices as well as it many quiet rooms where you can have a drink or relax with a newspaper.  We stayed at the Jefferson for 5 days and we loved every minute at this hotel.  This is one hotel that is a must to stay at if you are going to visit Washington DC.  You will not be disappointed.  Check out The Jefferson\u2019s website for special offers."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 47,
        "expertise": 0.0022180338537260004,
        "user_cities_visited": 220,
        "review_days": 0.237677984665936,
        "helpful_class": 0,
        "review_text": "After a very very stressful week on Oahu for a family emergency, we booked here before leaving back for the mainland. At first we had some issues. The issues were quickly solved by Reid the front office manager. Not only did he empathize with my situation but he went out of his way to fix it. Not only did he move us rooms, he even carried the luggage for my husband and myself. Wow! Wonderful service from management. But honestly the front desk staff need way more customer service training. Maybe it was an off day for them.Ask for a tower room or you may be stuck with an older exterior corridor room.Thanks again Reid. -Ryan and Daniel-"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 45,
        "expertise": 0.006315270232555001,
        "user_cities_visited": 23,
        "review_days": 0.5279299014238771,
        "helpful_class": 1,
        "review_text": "Being a Hyatt globalist I have to say this property might be one the worst, if not the worst, Hyatt I have ever stayed. Location is great, not far away from the ferry building. Hotel is too big and too crowded. The  Regency club was like a zoo. Really tiny bathroom and the water/shower pressure was pathetic. Parking was a ripoff!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 16,
        "expertise": 0.002663892435491,
        "user_cities_visited": 14,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "I stayed here while on a sightseeing trip to DC. This was my first time at this hotel and I found it to be very comfortable and clean. Location was wonderful. The neighborhood felt very safe, had lots of restaurants and stores, as well as being located very close to the Library of Congress and the Capital. I would highly recommend this hotel."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 4,
        "review_days": 0.5766703176341731,
        "helpful_class": 1,
        "review_text": "It's always funny to Europeans and those of us on the east coast how Californians are awe-struck at anything somewhat old (1907). That doesn't compensate for what a disaster of an experience this place is.The hotel is somewhat rundown and the furnishings could be freshened a good bit. Nob Hill is a nice view to look at or to look from. But it's remote. Zero around and you can't walk because the hill is too steep. You're trapped in an old hotel with only a couple dining options other than room service. There's a reason most tourists stay at Fishermans Wharf and most business people at Union Square.Worse is the incredibly arrogant attitude of the staff and management. I was charged outrageous fees days after check-out that I was never made aware of. On complaining I was told the fees were on a boilerplate card lying on a tray in the room at check-in. Very dishonest ! Even the fridge is booby-trapped so that anything moved 1 inch you're charged (high prices) for.The place simply isn't that nice or convenient to begin with and certainly not worth putting up with arrogant attitudes and dishonest billing. Beware."
    },
    {
        "user_review_posted": 257,
        "user_total_helpful_votes": 85,
        "expertise": 0.0014953689929250002,
        "user_cities_visited": 496,
        "review_days": 0.5016429353778751,
        "helpful_class": 0,
        "review_text": "This hotel wasn't bad, nor was it fantastic, but we enjoyed our stay here. Perched on top of a steep hill we soon got fit walking everywhere and then back to our hotel. Not far from the Powell street cable cars line you could catch a ride down or up hill. A quick walk downhill to union square close enough to places to eat and Chinatown but a distance from fishermens wharf. If you like close to public transport, well this is close enough, but we walked everywhere. Our room was a little noisy, but clean and comfortable enough. The bell boys are very helpful and the front desk staff efficient enough, its not a very obvious hotel from the outside and there is no room service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "Overall we had a fantastic stay  found the staff very friendly especially the bar staff in the round  Robin bar  Overall it was a fantastic  location and extremely well run hotel The food was fantastic I would highly recommend To stay there"
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 46,
        "expertise": 0.001496320322093,
        "user_cities_visited": 197,
        "review_days": 0.297371303395399,
        "helpful_class": 0,
        "review_text": "Lovely french themed hotel near Union Square. Staff is welcoming, pleasant, and efficient. Very nice common room up front with magazines and daily papers. Cute old-fashioned elevator. Good security. Rooms are small but comfortable and nicely appointed. No A/C but upper rooms catch the breeze and a fan is provided. Double windows (not double-paned, but actually two sets of windows!) block street sound very effectively! Convenient parking garage across the street. House Golden Retriever greets you! Jeanne d' Arc Restaurant in the basement is very good and worthy of dinner at least one night during your stay. Breakfast provided but is very plain with limited choices."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.181270536692223,
        "helpful_class": 1,
        "review_text": "I had some business in Washington DC, and planned three additional days of sightseeing.  Got however quite sick on the 2nd day.  Yoshi was fantastically nice and helpful during this time, and I drank several gallons of her tea as well. Her place is overall wonderful, I had a ground-floor room, which is useful if you have big and heavy bags.  The rooms are clean, cozy, and comfortable, with extra heaters on demand. The staff is very friendly, and you will meet lots of interesting and mostly friendly people during breakfast. If you are sensitive to light, take a street-side room, because there is some constant light from the house behind the hotel. It didn't bother me though. Noise was not an issue. The area is very safe with lots of embassies around. The nearest metro station is Dupont Circle, and that is about a 15-20 minute walk. Taxis are fairly cheap though, and there are some other buses running. If you take a cab from the city center in the evening, it will cost you around 10-15 dollars.Overall highly recommended if you like BnB style housing, safe and calm neighborhoods, and do not mind walking a bit."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 152,
        "expertise": 0.006143436621614,
        "user_cities_visited": 119,
        "review_days": 0.836801752464403,
        "helpful_class": 2,
        "review_text": "We (me, my husband and 8 year old daughter) stayed here for 7 nights end Feb/start March. We always used to bring our older children here, but haven\u2019t visited for some years, so we were excited to be coming here again and to see how Dubai has changed. The hotel has been completely refurbished since we were last here, I personally preferred the previous decor, it\u2019s a bit minimalist for my taste, but of course that\u2019s just my personal opinion and others may not agree. The rooms are large and obviously very modern and clean and comfortable with excellent facilities. Bathrooms have a few design glitches but nothing much wrong there. Breakfast buffet is fantastic. We had the deal where you can use the executive lounges and get afternoon tea (sandwiches, cake etc) and happy hour between 6 and 8pm with free beer, wine and some cocktails plus a finger buffet. This saved us from having to dine out much so was probably worth doing. Hotel restaurants are nice but obviously expensive, so grab a cab and go to a local one. Try UZB Avenue for excellent value Russian/Uzbek cuisine, or Pars Iranian restaurant. The pools at the hotel are great. Heated in winter. Loads of lifeguards so parents can relax. Our daughter loved Wild Wadi and wanted to go every day, unfortunately the weather was a little cool and breezy. Now to address the issue of the construction work. We were not aware that building work was going on next to the hotel when we booked. Nor was it mentioned at any point. Basically, a new hotel is being built next door and work will be going on for about 2 years. Where there was once a marina area and jetty out to a bar there is now a construction site with diggers, bulldozers etc moving about 24/7. Its visible from most of the rooms and doesn\u2019t add to the beauty of the view. It\u2019s also audible in the rooms, with heavy machinery starting at 7am. Now this is where me and my husband had a disagreement. I thought it was only low level audible in the room and it really didn\u2019t bother me at all, he found it disturbing and said the noise of the vehicles moving about kept him awake. I slept like a log. So I would say that if you are a very light sleeper maybe you should choose somewhere else. The work is not under the control of the hotel and I feel a bit sorry for the staff having to deal with people complaining about something they can do nothing about, but as this is a high end hotel charging very high prices I think people should be made aware that work is happening. Also it really shouldn\u2019t be going on all through the night. Anyway it didn\u2019t spoil my holiday and my daughter had a great time, it\u2019s still a great place for a family holiday for those of us lucky enough to have deep pockets. It\u2019s very likely we will return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.5657174151150051,
        "helpful_class": 0,
        "review_text": "Ivy was our personal concierge at Nobu Hotel Las Vegas. We were able to text her for suggestions on things to do, reservations, towels and housekeeping requests. The entire Nobu experience was 5 star. I look forward to returning!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.41730558598028406,
        "helpful_class": 0,
        "review_text": "I am someone that travels a lot, and stays in a lot of hotels.  I am a big hotels.com user but have recently switched my loyalty over to Marriott awards.   I had to stay in Chicago for 8 days recently and stayed here.The front of desk staff were great, not over pushy and friendly enough to not get in the way and still feel welcoming.  The room was great, it was a suite, basically 2 TV's and it was front of house, so i had a great view of the fire department.  The noise was not a problem at all.The breakfast staff were fantastic - typical buffet style with lots of different menus throughout the week.  But they were friendly and welcoming and by the end of the week I was looking forward to seeing them to put a smile on my face to start the day.Laundry facilities in the basement, with complimentary detergent, sealed the deal and with fast internet throughout, I will be staying here again when Chicago beckons."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "The room was very comfortable and clean. The TV was very small if that is important to you. The valet was very pleasant and delivered by car promptly. It was quiet and calm all night. I slept like a baby."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 13,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 65,
        "review_days": 0.656078860898138,
        "helpful_class": 1,
        "review_text": "My sister and I stayed at this hotel this month (April 2018) and overall were very happy with the property.Most importantly if you like the Khao San area of Bangkok then this location is brilliant as you can walk over every night. Mind you, if you're more interested in other areas of Bangkok (e.g. Siam Paragon or Asiatique) then this hotel is quite far and some tour companies will not even pick you up from here.Another really great plus was the beautiful location by the river. It not only made breakfasts really enjoyable but provided a very cheap and fun way to get to areas of the city by boat. It also provides a stunning view from the rooftop pool so don't forget to check that out.Lastly it's important to call out just how amazing the service was. Everyone at the hotel went out of their way to help us and accommodate our requests whenever possible.I do have to say that my next stay at this hotel, I likely will not pay extra for the breakfast. While the food is good, there is a lack of variety and options (we ended up eating their cereal every morning). Since you're by Khao San Road, I would recommend having breakfast at one of the cafes in the area instead of the hotel.Overall a really, really nice stay and great area!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
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        "review_days": 0.440854326396495,
        "helpful_class": 0,
        "review_text": "We had the view of Bangkok's skyline from our room and it was great. Overall stay was okay only that we experienced minor language barrier with the reception. Be careful also in dealing with the tourist assistance corner on the ground floor as they could charge you higher rates."
    },
    {
        "user_review_posted": 225,
        "user_total_helpful_votes": 42,
        "expertise": 0.0007959101107060001,
        "user_cities_visited": 76,
        "review_days": 0.18017524644030602,
        "helpful_class": 0,
        "review_text": "This Westgate is not in same level as smoky mountain resort, no amenities close, staff is good units are not laid out great, ac/heat was not normal, freeze one min hot the next, wifi did not work across unit only in middle living room, shower was large access tight getting into. A couple miles from strip but shuttle runs on the hour"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.09200438116100701,
        "helpful_class": 0,
        "review_text": "We stayed at this resort towards the end of April 2015 for the first time. I must say I was pleasantly surprised. What a great location away from the strip. If you want to be walking distance to the strip this isn't your place. Free shuttle service every half hour was fantastic. Wonderful customter service from everyone at the resort and the shuttle drivers. Rooms were great as we stayed in a Royal Tahitian which was huge. Only regret was we viewed a parking area with a nearby lot of dirt & garbage. Over all I can't wait to go back. Pool area is great, although it gets very busy by the end of the week. Love the shuttle to the grocery store as well, just wish it was more often. The organic grocery store is a short walk but very expensive. Dennys is next store and we ate there twice. Wouldn't hesitate to go back there either. Walked to the outlet mall which isn't really any outlet but I was there for sun & relaxation anyway. Definitely will be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.606243154435925,
        "helpful_class": 0,
        "review_text": "Upon checking in, I was advised of an extra $25 charge to cover \"free\" WIFI, access to exercise room and $10 towards a drink in hotel resto (which I didn't need nor want). I was told to read the fine print on my Booking.com reservation. Not cool. I also had to check in again for my second night of the stay. Found out when my room key didn't work; was not advised when I checked in. Ridiculous."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 5,
        "review_days": 0.17962760131434802,
        "helpful_class": 0,
        "review_text": "Four Point by Sheraton at Sheikh Zayed Rd is indeed a nice hotel to stay in. They have a pleasant staff throughout in every section.The hotel can get a bit crowded at times, at the lobby area and their restaurant at the ground floor, but the staff do their best to manage it.The location of the hotel is the major  plus point with close proximity to the many malls like Dubai mall and mall of Emirates, with walkable distance to the major metro stations like the Financial Center and Emirates towers. It is also just three to four stations away from old Dubai like Bur-Dubai and Deira-Dubai, which makes it one of the best four star hotels one could opt for in Dubai for a business stay. They have a stunning view of Dubai at level 43 which also has their swimming pool.Always opt for the city facing rooms and preferably at higher levels to avoid road noise."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 6,
        "review_days": 0.721248630887185,
        "helpful_class": 0,
        "review_text": "My fiancee and I felt fortunate to book a 'Superior King Room / Double Occupancy' valued at $400 (by the facility)  gained through a charity auction. .The room was certainly not what we expected... somewhat cramped with a limited view, the room was furnished with but a queen-sized bed, one chair,and two sml night-stands to serve as our 'dressers',  (when questioned, the desk clerk advised that rooms with a river or city view were reserved for 'Deluxe' bookings.) On the positive side, the hotel staffs were very pleasant and respectful; the furnishings - while limited - were quite satisfying, and the bathroom was especially roomy and attractive. The lobby and 'refreshment' areas were attractive as well.  While the legendary status and location of the Watergate is deserving of a premium price, our 'Superior' room did not feel deserving of the value cited."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 16,
        "expertise": 0.006362867336055,
        "user_cities_visited": 41,
        "review_days": 0.40416210295728305,
        "helpful_class": 1,
        "review_text": "We stayed in a 2-bedroom villa (king bed in master bedroom / 2 queens in the other).  The bedrooms were spacious and clean and the beds were extremely comfortable. The rooms were recently renovated. The kitchen-living- dining area was comfortable, clean and perfect for our needs. We loved the location and complementary valet parking (which had very speedy vehicle retrieval.)  We would definitely stay there again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.453450164293537,
        "helpful_class": 1,
        "review_text": "I found a bag of marijuana in my room on the balcony of my room. It was alarming and frankly quite scary because I did not know how it got there. No member of management showed up to my room and it took them a while to respond with a member of the security team to respond. Illegal narcotics is a felony and could have cost me my job and for the hotel staff to be so relaxed about the entire situation blew my mind. Upon check, I had to request to speak with the manager on Duty and all he did was deny responsibility and quiz me on how the narcotics ended up on my balcony. I did not appreciate that at all and he made no attempt to make any sort of amends or good faith gesture for the inconvenience. It was not my responsibility as a paying patron and a member of the Armed Forces to figure out how marijuana was smuggled into the hotel. That was/is his job and that would have been the appropriate time to take action.   Take ownership of any situation. It is easy to pass responsibility on to the next party. The right answer is always \u201chow can I correct this or make it better!\u201d All I heard was it was another guest or other conspiracy theories on how this bag of marijuana magically appeared on my balcony. The details aren\u2019t important but the experience is. The situation was handled poorly and unfortunately I will not be returning to this hotel. The ramifications of that situation could have cost me so much had it been found by someone other than myself and I don\u2019t think the employees at your hotel understood that, which leads me to believe that illegal drugs being found in this location are common practice and that is unacceptable.   The poor wifi internet connection is not conducive to business travelers."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 3,
        "review_days": 0.869112814895947,
        "helpful_class": 2,
        "review_text": "The hotel was nice , and clean, and the staff was friendly. We chose this hotel because of a promotional rate on a third party site, our checklist was : parking, pool, fridge in room. The hotel description had all three. What was not mentioned was there was a fee for everything. $65 per night for parking, $25 to use the pool, and if anything got moved in the fridge (I had to store milk for my baby) then that $6 soda was mine .When I ordered room service they asked if I wanted a glass of tap water with my meal ... um ... sure? Ohhhh it\u2019s a surprise $5 delivery fee for the tap water...I understand that these can all be run of the mill when on vacation. But the hotel was not transparent about anything. I was not told about fees during check in or upon booking, I kept just having these little surprises. Which led to a tense vacation. I would prefer they just charge more for the room upfront ."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 21,
        "expertise": 0.0015340644164680002,
        "user_cities_visited": 24,
        "review_days": 0.07064622124863,
        "helpful_class": 0,
        "review_text": "I probably stay her half a dozen times a year. It's convenient to where I meet and Union Station. You can walk to Schneiders Wine Store or The Big Board during the day. The rooms are comfortable and large, clean, and quiet. But the bar closes way too early, and always seems to have less on their shelves than what a bar in DC might be expected to stock. And the service in the bar always makes me feel like I'm bothering them. But it's convenient when you're staying there. One bit of advice--if you want a room with a view book it that way. They sell those out."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.54709748083242,
        "helpful_class": 1,
        "review_text": "Me and my family stayed in this hotel over the weekend and I have to commend on of your staff Christina. She was very helpful and assisted us in so many ways to make our stay comfortable. We would definitely come back and stay there again in the future! Thank you!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 20,
        "expertise": 0.09698775239986701,
        "user_cities_visited": 1,
        "review_days": 0.721248630887185,
        "helpful_class": 4,
        "review_text": "They overcharged me 160$ on reception for lunch I didn't have.Of course, I have a paper from them that they will give me this money back.But it never happened. I am going to send them to court, unless they will give me this money to card.I will not recommend to stay in this crappy hovel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 4,
        "review_days": 0.6571741511500541,
        "helpful_class": 2,
        "review_text": "We booked an Executive Room level, Ocean Front : room 3508. We stayed April 08-13, 2018.Overall the Hotel and its Amenities, and the Room were very good.The location itself is good, just one long block walk from the beach.Indeed, we had a very nice view of the ocean and the beach, but there were 3 hotels with tall towers in front hiding partially the perfect view.We took advantage of the Executive Lounge for both the breakfast and the afternoon snack. The food were typical for a hotel of this caliber : eggs, with choices of ham, bacon, sausage etc depending on the day, and potatoes / waffles etc for the morning. In the afternoon, it is a variance of pasta / spaghetti plus some proteins (chicken wings, meatballs, potstickers etc), along with your usual fountain drinks (with good varied choices of sodas, juices and hot drinks - coffees, hot chocolate). Alcohol is extra.The Pool is decent, and nobody is fighting to get the chairs or cabanas. There is a very special system to get a \"beach / pool towel\", and using a microchip embedded in the towel, so if you don't return it in the appropriate bin, you get charged $20 / towel.BUT the MAJOR issue we had was on the check out day, which is the reason for a 3 rating only. We found one COACKROACH on the floor in the bedroom, between the bathroom wall and the King bed. We killed it and left it for the pest services to deal with it.Now the real question haunting us is HOW LONG has this cockroach been roaming in our bedroom and in our luggage during our 5 days stay ?During the check out we mentioned the incident and the front desk lady briefly apologized for it and will send the appropriate team to clean the room (whatever that entails). So a little disappointing for a 4 stars hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.774370208105147,
        "helpful_class": 0,
        "review_text": "We stayed with a large group. The preliminary process was excellent. The stay was perfect and excellent. The customer-friendliness and hospitality is of a high level. The food was very good and of high quality."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.19058050383351502,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here for a long weekend from Dec 10-13 for a sightseeing trip. I wanted to be close to the Mall and the museums but it was the included breakfast that tipped the scales for this hotel.  It was extremely convenient to have breakfast ready and waiting for us every morning instead of having to go look (and pay) for something.  The options were pretty good as well, the most popular being the make-your-own-waffle.The area around the hotel is very quiet, with only a couple of restaurants that we saw within easy walking distance.  We didn't end up using the kitchenette but probably would have if we'd stayed longer.  The silver/blue/orange metro lines are only a block away and the yellow line directly to the airport is only a few blocks away.On a map, the hotel is on a block between some train tracks and a busy road, but in our upper floor room, we didn't hear any noise from either.  The trains were the noisiest during the day.One thing I appreciated was the blanket in the closet. I don't care for duvets so for the second and third nights we used the blanket over the sheet."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.8910186199342821,
        "helpful_class": 0,
        "review_text": "Amazing STAY AT THE MARRIOTT\u2019S GRAND CHATEAU. Good room space and all amenities. Including Kitchen Amenities and concierge amenities. Warm welcome upon check in. The staff was good and cleanliness was amazing. The gym was pretty good too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.745345016429353,
        "helpful_class": 0,
        "review_text": "We spend two nights at Roda Amway Suites. Staff was very accommodating and helpful, called housekeeping for a toilet paper but maybe forgot to deliver. But overall stay was good and we had fun. God bless and more power Roda Amwaj <3 <3 <3"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "Excellent hotel in a very good location...especially if you're holidaying in Bangkok....well maintained rooms,,,,great shopping places at a walking distance.....malls as well as flea markets....good street food all around the place.....however, no swimming pool though there is a small gym"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 8,
        "review_days": 0.740416210295728,
        "helpful_class": 0,
        "review_text": "Comfortable reception, superb food service and cocktail hour, lovely ambience, Great Sunday brunch. Hated to leave. This is our sixth stay at Fairmont properties and have loved every one of them. The Washington Fairmont uis no exception. It is and has been an experience to remember in a most positive way!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 4,
        "review_days": 0.8723986856516971,
        "helpful_class": 0,
        "review_text": "Read above...Not a good experience at all. I was made to wait for 20+ minutes at check in to confirm my HotelTonight booking since it wasn\u2019t found in the fax machine. I had walked the city most of the day taking in sights and was tired and just wanted to use the restroom and take my shoes off and that delay when already checking in at 8pm was a tough. Also the manager seemed almost doubtful as to my having a reservation. On top of it all, I was placed in room 163 right next to the trash compactor. The sight of it isn\u2019t so obvious when you walk into the room but the sound certainly is...especially at 7am on a Sunday morning. I didn\u2019t linger at all in the room and enjoy the rather comfortable bed due to the unpleasant noise of the heavy machine equipment placed next to the exterior wall of the room I was trying to sleep in. I got up, packed my things and was out by 9am. I stopped by the check in desk to turn over my key and check out and when I mentioned the noise, the uncaring staffer simply said sorry about that as if just going through the motions without any any additional probing to find out why or what could have been done better.Stanford Court#fail"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 109,
        "review_days": 0.380065717415115,
        "helpful_class": 0,
        "review_text": "We stayed 16 nights in October, on 10th floor with outlook to pool and river from balcony.Very happy with room service.  didn't need it every day.  Two Queen beds, cooking facility, compact bathroom but suited us. Central to all,  we were out all day everyday and found the location convenient to local bus stop, shops, beach, church etc.  Convenience shop on 6th floor, bbq facilities, laundry facilities and pool.  We swam everyday in the pool, spa was good too. We enjoyed the variety of walks in all directions. Shuttle service available to shopping centre. Tourist information in foyer.  We booked a north shore bus trip on the 2nd day and thoroughly enjoyed the day.  Coming from Australia in gippsland, Victoria, we had a great stay for our first real holiday in 43 years.  Encouraging our 5 adult children and partners  to come over.  Thankyou Island Colony and Paula"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.397042716319824,
        "helpful_class": 0,
        "review_text": "The rooms is large like an apartment rather than the usual hotel room.  The decor is very modern and the facilities available is like home away from home.  The staff are very courteous and response quickly to our request.The food spread during breakfast (we only had breakfast in the hotel) is wide and sumptous.Overall, we recommend staying in this hotel is you are around Pratunam.  We would the next time we are there."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 9,
        "review_days": 0.336801752464403,
        "helpful_class": 0,
        "review_text": "My husband and I stayed 8 nights recently it's rated 3 stars which I think is fair. It's perfect if you want short walk to beach and shopping . The staff are friendly ,rooms clean but not as good as other place's Iv stayed and the pool could be cleaner but we went to the beach everyday so that didn't bother us."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 6,
        "review_days": 0.015334063526834002,
        "helpful_class": 0,
        "review_text": "I have stayed here relatively frequently due to its proximity to my company's Chicago office. The hotel itself is a nice renovation - lots of brown, but that's a matter of taste. Rooms and beds are nice and spacious. As others have said, best to ask for a room on opposite side of hotel from hospital.One serious concern is that the last three times I have stayed here, I have checked in using only my name and credit card. No one at the front desk has ever asked me to show any sort of photo identification whatsoever. On my previous stay, I had lost my room key, and the desk clerk helpfully made one up for me immediately after I just gave her my name and room number. While I've stayed here a few times, I'm certainly not here often enough that the front desk staff would recognize me on site. I've left a couple of messages for the manager about the situation, but they've never returned my calls, so I assume this isn't a priority for them.  I'll continue to stay here because it's close, and I'm aware of the lax approach to security so I keep my door locked and don't leave valuables in the room, but anyone concerned about safety should probably pick another hotel."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.837897042716319,
        "helpful_class": 0,
        "review_text": "We visited this past weekend and the hotel staff was friendly and helpful. This was our first time visiting Chicago, and the staff made a ton of suggestions to do while we were in town. The hotel is in a wonderful location and we were able to walk to different places (clubs,bars, restaurants, etc.). We had a King Spa room and if there was any way I could fit the self cleaning tub in my luggage, I would have taken it home. It was just fantastic after a long day of sightseeing. The only thing is there is nowhere to park, so we had to do the valet parking, however the valet staff was friendly and allowed in and out service for one daily flat rate. Amazing, amazing hotel and we will be returning in the summer."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 9,
        "review_days": 0.12760131434830202,
        "helpful_class": 0,
        "review_text": "We came to San Francisco to \"see it all\", and the Argonaut Hotel is in the perfect location for that! Right across from the bay, we had views of Alcatraz, the Golden Gate Bridge, and many ships.  The staff was  incredibly friendly and accommodating. Having checked in after their evening happy hour, we were given free vouchers to get a drink at their restaurant bar.  They also had plenty of activities for families with young kids.  Our room was more spacious then we expected, and the bed were very comfortable. Even though our room faced the main street, Jefferson St., we didn't hear any activity on the street.  We were happily welcomed each time we returned by their wonderful for men, and the concierge is available for all you needs.  They have bikes available to rent, free of charge, and the trail to Golden Gate Bridge is almost out the front door.  You can catch the cable cars around the corner, but they suggest you go down a few blocks so you don't have to wait in the long line. There are plenty of restaurants near by, and a wonderful restaurant, Blue Mermaid, and wine bar, Winery Collective, within the Argonaut. Our tour bus, City Sightseeing, was also located a few steps away, making this a very convenient location. When we return to San Francisco we will be staying at the Argonaut, and for our other adventures, we will be staying with Kimpton Hotels!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8948521358159911,
        "helpful_class": 0,
        "review_text": "We spent 7 days at Aqua Bamboo and found it to be a nice hotel at a perfect location. Everything was in walking distance, a two minute walk to the beach, plenty of great food options nearby and close to bus lines. The pool area was really nice too and we actually preferred it to the beach.The best part about Aqua Bamboo was the lovely front desk staff, specifically Moana who was such a friendly face but also went above and beyond when we had some property stolen at the beach and he personally took us to the station in his time off to help us. Meeting Moana and the kindness that he gave us was one of the highlights of our trip to Hawaii and he sets a great example of how it is the people who make the place special. Because of this experience we recommend Aqua Bamboo to all of our friends and family and look forward to coming back again soon in the future."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 28,
        "expertise": 0.006362867336055,
        "user_cities_visited": 8,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "omg I am so so disappointed. We stayed at this hotel and I am so annoyed I\u2019m actually writing this review whilst still at the hotel and we have not even checked out yet.THE BREAKFASTWe went for breakfast on the first day and we were not greeted at all. Two men were stood in the breakfast area on their mobile phone. It was like we should not have been there. The tables were pretty much empty and nobody was at the breakfast area, I am not surprised considering the service. We asked for some water and were informed there was no water. Can you believe it. No water.The second and third day it became worst, I got my own table cutlery from other tables and the breakfast was cold and we did not have much choice but for cold hash browns and beans. Omg it was like I was in a prison cell. The Woman was not smiling and was looking at me and my kids like we came from a zoo. We paid for this service for crying out loud. We have previously stayed at JBR and the Hilton and Ramada Plaza and the service at those hotels was exceptional.We purchased our own jam and had to take it with us to breakfast including our own Nutella. Honestly I would have rather been in prison. The omelet was drenched in oil and the waiters gave us looks that could kill. No manager was around to be seen!!!!ROOM CLEANINGNo towels were provided on the first day and these were requested. The rooms were not cleaned until late afternoon and even this was after a request and a call to the reception. The bed sheets were smelling and we requested a change on 3 separate occasions. WE ARE TOURISTS AND NOT NEW TO DUBAI. WE KNOW THE SERVICE LEVELS BUT RODA AMWAJ SUITES WAS THE WORST OF THEM ALL. I AM SO SO UPSET AND SHALL NEVER RETURN TO THIS HOTEL. I CANT WAIT TO LEAVE THIS PLACE TOMORROW MORNING!!! I HAVE UPLOADED SOME PHOTOS AND THE TISSUE IS THE OIL OFF THE OMLET WHICH WAS DRENCHED IN THE SAME!!! PLEASE STAY AWAY FROM THIS PLACE AND THIS IS A GENUINE HONEST REVIEW"
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 23,
        "expertise": 0.002265465617744,
        "user_cities_visited": 110,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "The location of this hotel is wonderful if you want to see the city by foot. We parked at check in and traveled all over via public transportation. As much as I wanted to love the hotel, it is hard to. The staff was friendly, the bed was nice and new, but everything about the structure is dated. The bathroom was old, the door to the balcony was not sealed well, and you could hear the outside noise very well. There is no air conditioning so we used the ceiling fan and left the balcony door open a lot when in the room. I loved that we could see the bay from the balcony but the noise is pretty substantial. During the day the busses for the Big Bus tours congregated right across the street, the hotel is very close to the cable busses that are on tracks and make noise and during the night there was a lot of noise including very loud garage trucks. The hotel provided some ear plugs in the room but the noise is definitely worth mentioning. Other reviews had mentioned security as an issue and I didn't think it was. The elevator required a key card and it was always closed upon arrival. All in all we had a good trip, but I will most likely stay somewhere else if we return to the area."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 11,
        "expertise": 0.000860642171466,
        "user_cities_visited": 18,
        "review_days": 0.756297918948521,
        "helpful_class": 0,
        "review_text": "This is really a very good hotel!The service, the staff and the rooms are perfect.The hotel is situated near everything. Business, shopping or just touristing. You feel welcome from the moment you arrive till the day you leave! Will definitely be back!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 38,
        "expertise": 0.003989358441526,
        "user_cities_visited": 109,
        "review_days": 0.44797371303395406,
        "helpful_class": 1,
        "review_text": "The Rembrandt is a lovely hotel in the business district, it is close to Century 21 and Soi Cowboy, no need for a tuk tuk, they are within walking distance.  There is easy access to the Skytrain and Metro and you can manage to get to some of the main tourist attractions quite easily. The hotel staff are lovely and helpful in every way, the bar is slightly expensive but its what you expect for a hotel, we had meals at the pool bar and also in the Indian Restaurant, both were excellent. Ask for a window table in the Indian restaurant as the night views of Bangkok are fabulous. The breakfast buffet is excellent and the choices are diverse, if you cannot find something to suit your taste here then you are way too picky!! My husband had his birthday when we were here and we were surprised to get a knock at our door one evening only to find a member of staff with a birthday cake for him, it was a wonderful gesture. I would recommend this hotel to anyone travelling to Bangkok and would return should I re-visit the country."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 10,
        "expertise": 0.001507962779065,
        "user_cities_visited": 47,
        "review_days": 0.448521358159912,
        "helpful_class": 0,
        "review_text": "Very accomodating staff, location is great for convention center and chinatown. The rooms were clean and had nice amenities. The bedding was wonderful, great pillows. They also have lots of lamps in the room so the lighting is much better than other hotels. Coffee all day long and free breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.22289156626506001,
        "helpful_class": 0,
        "review_text": "Excellent.  Feels warm and welcoming, while still feeling new and cool.  Perfect for business travel or couple travel.  All you need, and not paying for all that you dont need. I will be back. See you soon."
    },
    {
        "user_review_posted": 266,
        "user_total_helpful_votes": 65,
        "expertise": 0.0010760101179790001,
        "user_cities_visited": 71,
        "review_days": 0.052026286966046005,
        "helpful_class": 1,
        "review_text": "We just returned from 5 nights at this superb hotel.  We stayed in a Deluxe 2 bedroom suite. We have a family of 5.  We comfortably fit with a king in one bedroom and the kids on a pullout sofa and rollaway in the other.  I was very pleased with the service and amenities.  Everyone we came in contact with was very pleasant. YES, you are near a fire station, but it did not disturb us.  I can see why this place is so highly rated."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.671412924424972,
        "helpful_class": 1,
        "review_text": "If you stay on the third floor the rooms are being renovated and are lovely and very clean. There is construction at the moment but that didn't bother us as we were out all day. Location is safe and fantastic close to Fishermans Wharf. Free parking! What a bonus. The only reason I can't give it 5 stars is I was a little scared by the rickety elevator but we laughed it off. We were worried about the negative reviews but just ignore them and book!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7135815991237671,
        "helpful_class": 0,
        "review_text": "Just checked in and sat at the bar, Got an awesome Bartender name Chad Castro. He knew his drinks and kept the drinks coming. The food he made was amazing as well. Thank you Chad for your hospitality and making our 1st night worth everything."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 27,
        "expertise": 0.0036348733468890004,
        "user_cities_visited": 17,
        "review_days": 0.038335158817086004,
        "helpful_class": 2,
        "review_text": "I came here for the Pac-12 Basketball Tournament. I wanted a quiet, safe and secure place to stay without all the casino noise or traffic.I can't tell you how pleased I was and the staff makes it that much more pleasurable.This is a \"must\" see venue if you're staying on the Strip for business or pleasure. There is no down side to this property. Kudos Polo Towers, I'll be back soon."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 22,
        "expertise": 0.0015328597255110001,
        "user_cities_visited": 26,
        "review_days": 0.39868565169769904,
        "helpful_class": 1,
        "review_text": "This hotel has zero extras. Not even free wifi is available. No pool. We got in last night and at 8 am he house keeping lady knocked on our door and woke us up. The rooms have mirrors with finger prints smudged on them. Save your time and money and stay elsewhere"
    },
    {
        "user_review_posted": 553,
        "user_total_helpful_votes": 126,
        "expertise": 0.0009958420452050002,
        "user_cities_visited": 56,
        "review_days": 0.7486308871851041,
        "helpful_class": 1,
        "review_text": "We stayed in this Japanese (owned and operated) hotel during our 4 nights trip to San Francisco this last July. After reading lots of good reviews and noticing its high rate on all travel sites, I specifically chose this hotel for its location next to Union Square and for its covered pool. I directly contacted the hotel 3 months before our arrival date and made the required reservation. The booking procedure was smooth and swift. Upon arrival me, my wife and our 5 years old little girl were not disappointed at all as our expectations were met. A huge building with a beautiful architecture wonderfully decorated from the inside especially the high ceiling lobby. The staff (Japanese almost all of them) were so nice, polite and helpful. Our check in process was quick without any problem. We were booked in a double queen beds room on a high floor. Our room was spacious and illuminated as it had a glass wall over viewing the neighborhood. The bathroom was great too as it had both tub and shower cabin. The modern tech touch was obvious. We had a tablet in the room which you can use for all your requirements and needs. Plugs everywhere. Touch light buttons. You will not have to hang the don't disturb/housekeeping card on your door. Instead you will only touch the required button then a red or green light will show at your door room from the outside. Beds and pillows quality were premium. The room was fully equipped(tea/coffee machine, LCD TV, ironing board/machine, hairdryer etc...). Our package included breakfast so we had the opportunity to try the wonderful buffet at ANZU. The buffet is divided in two sections. One for Japanese food and the other is intercontinental. Very rich, diverse and fulfilling buffet. And the taste/quality of offered food was great too. You may also ask the waiter for pancakes, eggs any style to be prepared for you. Tea/coffee in abundance. I must mention here a special waiter (Japanese man) unfortunately I don't recall his name who made every breakfast we had memorable. He was always smiling, cheerful, friendly, quick and helpful. This guy is a treasure for the establishment. The best part in our stay was the indoor pool which our daughter adored. Water temperature was impeccable. The glass roof/ceiling on top was beautiful. We also enjoyed the Jacuzzi pool. Next to the pool they have an amazing gym fully equipped so you can train as if you were at the gym back in your country. The cherry on top was Starbucks on the ground level of the hotel. The hotel is centrally located two minutes walking to Union Square. OK there are homeless on the streets and they don't give you the safety feeling you need especially at night but this is the problem of the city and several other cities in the States and worldwide. The only downside of this hotel for us was the price. We paid around 650$/night. I understand that San Francisco is the most expensive state concerning housing but still 650$/night is too much for a 4 stars hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 7,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "The property is very well maintained and the food at MKT was excellent. But it is the outstanding service provided by every team member in every department that earned the 5th star. We were treated exceptionally well by everyone."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 34,
        "expertise": 0.001831623082864,
        "user_cities_visited": 355,
        "review_days": 0.823110624315443,
        "helpful_class": 0,
        "review_text": "I can't think of a better holiday in the US. It has everything including great entertainment in the bar/lounge courtesy of David Swanson. The breakfast buffet is a real highlight as is the beachside lounging. It's a true escape - a secluded as you want or moments away from downtown Honolulu. I love this hotel."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 15,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 16,
        "review_days": 0.929353778751369,
        "helpful_class": 1,
        "review_text": "We clearly didn\u2019t do enough research because (based on the name) we thought we would be at a \u201cbeach\u201d hotel. In reality, you go to the sidewalk. Go to the crosswalk, hit the button, and hunt for a spot on the public beach.Cost: Counting the $37 dollar resort fee and the ocean room view upgrade it ended up being $390 a night. For a place that was neither a beach hotel or resort. In reality, within two blocks of the place there are less expensive places to stay, because all of you end up using a crosswalk to hunt for a spot on public beach. The a Marriott justifies that $37 \u201cresort\u201d fee by offering things like ukulele lessons, but it\u2019s a hotel (not a resort).Room: Just fine, remodeled, clean carpet, decent furniture, decent bathroom fixtures, good working Air Conditioner, clean smelling room, great maid service!Staff: Didn\u2019t need them much but everyone, and I mean everyone was fantastic and hospitable!Pool: For a two tower hotel WAY TOO SMALL, and too few beach chairs. You would have to get there earlier to reserve a spot and who wants to do that on vacation. Sure, just cross the street and hunt for a spot on the public beach, but if you want to spend any time there you might want to stop by a store a buy a beach umbrella.Food: We passed on the $45 dollar breakfast buffet and the $20 Hamburgers at the pool bar. There are a ton of nice restaurants in walking distance.Parking: $45 a day self park or $50 valet. Didn\u2019t want to drive in Honolulu so we did Lyft, Taxis & Tours.The Hotel is $15 Taxi ride to Diamond Head, make sure to do that for a great hike!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7897042716319821,
        "helpful_class": 1,
        "review_text": "Was only 2 blocks from the Strip but bus\u2019s to drop off at several locations. Concierge was not the best so don\u2019t expect help in that area. Time for a room update but still nice. All the parking spaces near our condo was marked handicap but plenty of parking from a distance."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.45125958378970404,
        "helpful_class": 0,
        "review_text": "staff was helpfulrooms were excellentconference services were stellari would recommend this hotel as a place to stay as well as for a conference or event.everything about it was professional and pleasant"
    },
    {
        "user_review_posted": 268,
        "user_total_helpful_votes": 71,
        "expertise": 0.0011758486613600001,
        "user_cities_visited": 276,
        "review_days": 0.94578313253012,
        "helpful_class": 1,
        "review_text": "I was not informed of the renovations until I checked in.  Vouchers were issued for restaurants in the area.   The noise level was terrible at 730 and not 8.The water in the room was 4 dollars but downstairs it was 3 dollars and cold.  During this time it should be free guest.If you have allergies to dust don\u2019t go u til they finish.  Tracks of dust in the lobby the floor was white instead of the dark wood."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 9,
        "review_days": 0.7234392113910181,
        "helpful_class": 0,
        "review_text": "Stayed here as the first part of our honeymoon and it was gorgeous! We had a Burj View room and upgraded to be part of the horizon club. This included a 'happy hour', afternoon tea selection & access to the roof top pool & views! On our first night we went to the rooftop pool & the views were stunning!The pool bar staff were so friendly and very helpful! During the hottest time of the day they brought around refreshments which we thought was a lovely added touch! On one occasion we visited the horizon club and there were a lot of people in shorts and tracksuit bottoms despite the dress code.The front desk staff were exceptional and always provided speedy efficient service. Shout out to the doormen and security who were also very friendly!Would definitely return!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 7,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 15,
        "review_days": 0.9326396495071191,
        "helpful_class": 1,
        "review_text": "We had a great one-night stay at Harbor Court. We received a very warm welcome from Rob, who was a wonderful host and a real ambassador for the hotel. Our room had a magnificent view of the bay and was beautifully furnished. We will definitely return and we hope to see Rob again."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 15,
        "expertise": 0.006509985655963,
        "user_cities_visited": 3,
        "review_days": 0.313800657174151,
        "helpful_class": 2,
        "review_text": "This hotel was great.  I was lucky to stay at the Ritz-Carlton for a total of 5 nights.  The first three were in a King size room and the last two were in a king size room, but it was club level. The normal room is great, the phone was a little dated but the were in the process of changing them out. That's the only complaint. The club lounge level was amazing. The concierge is waiting when you step off the elevator, shout out to Starsky, and ready to provide you with what you need.  The breakfast, lunch, and snacks that were provided couldn't have been better. The concierge service has the option of you texting them if you want something.  The only downside to the whole thing, is that if you walk anywhere and decide to walk back, be prepared for a heck of a incline. Go visit. Go now."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 30,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "We stayed here recently for 3 nights. As we were travelling with our teenage son we needed a twin bedded room, this was on the 7th floor and whilst it was quite compact the beds were comfortable and there were free tea & coffee making facilities.Also if you didn't have housekeeping and hung the relevant hanger on your door you were given 2 bottles of water the next day. We did this one day and we're going to it the next but decided to have our sheets and towels changed. I asked at reception if they could do this and by the time we returned from our sightseeing it had been carried out.There are no breakfast facilities at the hotel but tea and coffee are served in the mezzanine in the morning. You can get a good breakfast right next door as well. There's also a happy hour every night in the lobby where there is free wine and you can chat to other guests.All in all this hotel is modern in a lovely old building, great helpful staff and valet parking. Fantastic location for union square, easy walking distance to China town and to the port. There's a bus stop on the adjacent street as well.Great stay and would definitely recommend as a good location for checking out all of San Francisco's sights."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.138006571741511,
        "helpful_class": 1,
        "review_text": "I like to try new hotels but I've always stayed on south beach! I loved this place its in the mix but not so in the center. On Ocean so the beach is literally a 4 minute walk. Very clean and looked new! I never leave reviews but this place deserves a little of my time!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 14,
        "expertise": 0.0006533541117290001,
        "user_cities_visited": 123,
        "review_days": 0.47261774370208104,
        "helpful_class": 0,
        "review_text": "This was our first stay here and it was a very pleasant experience.  Everything from the front desk to the parking lot was just nice.  Our room looked just like the one pictured.  Having a full sized kitchen was great as one of our guests had an infant. The kitchen was stocked with Cuisinart pots and pans.  Pyrex bowls and pans.  Each time we called the front desk with questions or requests, the response was prompt.  We have already booked another stay here."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 25,
        "expertise": 0.030232814741255002,
        "user_cities_visited": 4,
        "review_days": 0.248630887185104,
        "helpful_class": 0,
        "review_text": "Checked in and there was a dirty plastic glove on my hotel room floor. The toilet seat had some sort of brown/red stain on the toilet, and the headboard had a white residue. Eeew! Transferred to another room. This toilet isn't clean either. The thermostat doesn't work, and the noisy fan might keep going all night. What a dump."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 19,
        "expertise": 0.002195740924638,
        "user_cities_visited": 58,
        "review_days": 0.43921139101861906,
        "helpful_class": 1,
        "review_text": "Wow what can I say about this hotel? To begin with the location is great. Its right in fisherman's wharf with a 30 second walk to the piers, there is an iHop next door to the lobby, its about a 10 minute talk to Little Italy  and right near many tram stops (also Lombard street is walking distance, bottom of the hill not the top).The hotel itself is very funky. The rooms are not overly large, keep this in mind if you are travelling with alot of suitcases as you will struggle to store everything. The bathrooms are also very small. However it isn't an issue as what it lacks in size it makes up for in innovation. Every room has airplay (or something similar to this) to their TV which is unique for a hotel and each room has a DART BOARD. My partner and I opted out of visiting San Fransisco at night time as we were having too much fun playing darts in the hotel! The rest of the room is very technology savvy with many USB charging ports around the room as well.In the lobby there is also a large games room which we spent a lot of time playing table tennis, pool, jenga, connect four its amazing but you end up having so much fun playing games you don't want to leave.Unfortunetly the weather was raining when we were there so we didn't get to make use of outside but when we were first arrived we saw all the fire pits and it looked like a nice place to wind down.Overall a very funky and unique hotel to stay at."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 11,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 11,
        "review_days": 0.444687842278203,
        "helpful_class": 0,
        "review_text": "Great Location \u2013 right above Central World, you don\u2019t have to go out for shopping, restaurants, massage\u2026we didn't even know whether it was raining or notLovely pool - not too busy and great viewCaring Spa - we were pampered :)Excellent Service \u2013 staff is helpful and friendlyUnforgettable Breakfast \u2013 the best hotel breakfast I have ever had!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.178532311062431,
        "helpful_class": 0,
        "review_text": "Once we arrived to the hotel we were received by the hotel staff right at the door to help us with the bags. Which we really appreciated since we were a little tired.The check-in process was very fast and in no time we were in our room resting which was all we needed.The rooms are small but clean, full with little details and amenities that you do not find in big named hotels where rooms are actually small but they lack of the rest that can make your stay more pleasant. The staff was kind and helpful at all times, thanks to everybody for being so attentive.Overall, our experience was very good, we have been in big hotels were the personal touches do not exist but this small boutique hotel has them all."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.7497261774370201,
        "helpful_class": 2,
        "review_text": "It was my 16th wedding anniversary so we decided to stay at this hotel and visit Washington DC.  I had ordered an amenity for wine and a few sodas to be ready in the room upon arrival.  When we arrived front desk tried to up sell us to buy bigger room and admitted the amenity wasn't there.  It arrived hours later and no one asked to comp us for this and only did after I complained.  This company is focused on profit rather than the customer experience and they don't even hide it.  The over $1,000 a night room was next to service elevator and door that led to gym and was above outside restaurant."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.805585980284775,
        "helpful_class": 1,
        "review_text": "My fiance and I came back to the Angler's after an amazing night at one of our closest friends wedding and realized that we forgot our favorite thing... a deck of cards. It was almost 2am and with a prayer I decided to call the concierge to see if they happened to have a deck handy. Unfortunately they did not, which was okay (it was 2am). As we we were getting ready for bed, we heard a knock at our door. I opened it and there standing was Dion. He said he is sorry that it is so late, but he left to go and buy us a deck of cards. To say I was speechless is an understatement. The fact that he left to go and buy us a deck of cards is literally one of the most amazing and customer orientated thing that has happened to me in a long time. So thank you Dion and the Angler's. Keep hiring people like Dion because he single-handedly made our experience at the hotel second to none."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "The staff is amazingly friendly.  They had information about the conference I was attending even though they were not part of the sponsored hotels.  Also, they always addressed me by name, opened doors for me, and offered assistance with transportation.  In addition, the rooms are beautifully decorated and very clean. There is a daily wine hour in the lobby and a restaurant onsite.  If wine is not your thing, there is a low-key bar next door with a great beer selection."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9211391018619931,
        "helpful_class": 0,
        "review_text": "Can't say enough about the location. Chinatown literally at the feet of the hotel (very good restaurants, bars, bubble tea around the area), located in the Financial District so if you're there for work your commute is great, and it is also close to the piers/ferry building and other tourist attractions if you're just visiting!I stayed in an executive balcony bayview room and the view from the balcony was amazing! You can see the Grace Cathedral, Coit Tower, the piers, and if it's not foggy you can see Alcatraz, Angel Island, and Treasure Island in the distance! The room itself was good, though some furnishings seem a little dated (lampshades don't stay upright, not many accessible outlets, bathroom generally seemed dated) but everything was clean. Internet speeds were good, varying from 30mbps up to 100mbps!Personally, I thought service was great especially given the fact that they were hosting 2 large groups at the same time. I am a HHonors Diamond member, and they were still able to provide great service to me even though they were completely booked. They reached out to me before I checked in and throughout my stay, so it felt very personal. Shoutout to Erika, Emma, the Filipino man at Reception (Danny? I think), and the room manager at 8pm Sunday (sorry, I didn't get your name) who helped me check in for my 1-week stay!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.102409638554216,
        "helpful_class": 0,
        "review_text": "This hotel is centrally located for our needs.  Within walking distance of the museums and monuments, only a few blocks from Chinatown.  Tons of restaurants to choose from....you have fast food chains to local fair along with high end fine dining.  We were able to walk to a great spot to view the fireworks and our lawn chairs came in handy.  For those visiting for the first time, stay in the area....the subway and cab fair will dig into whatever savings you may have along with the inconvenience.  We took a quick ride to the Zoo as well.  Lots of food establishments when you peek out of the subway escalators.  This hotel has a very nice breakfast buffet, which was included in our package.  Omelette station even had crab meat and shrimp.  Why only 4 stars?  As a Marriott Platinum member, we get upgrades but this hotel limits your upgrade.  They charge for a suite upgrade, which we paid for as our room tends to be the gathering place.  Also they don't have a pool.  Our suite was spacious with large bathroom, separate living room and bedroom, nice bedding.  This is a nice place to stay, but doesn't differentiate itself from the other Marriott properties in the area.  Valet parking is $45 per day which is typical for big cities.  I was told that the valet service is a different company so I was unable to get any breaks on that."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "Every time we have visited Vegas, we have enjoyed the sandwiches at the deli at Golden Gate. When we were there last month, we were very disappointed to find that the deli was no longer there. It was always busy, but worth the wait. We could not figure out why it was gone. We will not be returning to the Golden Gate again."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 16,
        "review_days": 0.32037239868565104,
        "helpful_class": 0,
        "review_text": "My husband and I enjoyed our stay at the Paramount. We walked from there to everything we wanted to see and do in Seattle. When we got back, our room was always clean, had a comfortable bed and side chair, and the staff was always welcoming."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 10,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 5,
        "review_days": 0.8061336254107331,
        "helpful_class": 3,
        "review_text": "We love this hotel!! It is modern, clean, quiet, and right on the edge of the Waikiki strip. It is the perfect place to relax in the beauty of Oahu and still enjoy the nightlife of Waikiki.Modern Honolulu has two gorgeous pools, a night club, a quiet bar with live music, and great restaurants. Balconies are spacious and provide a good view of the marina and ocean.The rooms are spacious and have many comforts. Beds are comfortable, sheets are relatively soft, and the bathroom has beautiful fixtures and finishes, a large shower, and lovely bath products.As a Diamond owner, I would like to see a small kitchen in each room (as is usual for Diamond properties).Although there is no beach at this property, the sand is a short 3 minute walk.If you like being close to the action but prefer avoiding the noise of all the action, this is the place for you."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.854326396495071,
        "helpful_class": 0,
        "review_text": "My wife and I were blown away by every aspect of our stay at the Edgewater.  We loved the location and walked to Pike Place Market.   Also, the room was renovated with great touches.  Would recommend it to other couples looking to get away."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 28,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "Surprised my husband with his first trip to Waikiki, Honolulu with a stay at the park shore waikiki, and I must say it was a fantastic pick.The location is absolutely phenomenal with a quick walk across the street to the beach at the end of the touristy waikiki strip. Park shore had a few restaurants and an ABC store inside for little items and of course Starbucks just below - so plenty to eat and do. We stayed on the 11th floor and had an awesome view of the beach and pool with a clean, modern room.For those into water activities as us, surfing was easily accessible with the HH surf school/rentals located inside.Shout out to Brian at check in reception for getting us in nice and quick into our beautiful room and giving us  and great local recommendations.ONLY disappointment was one fellow at concierge who advised us incorrectly on going to Manoa falls as when we arrived it was closed (and they were advised of the closure via email two days prior because he checked after asked about it....) expensive round trip cab ride. Cant fault an entire hotel for one dudes mistake though.For those who are new to vacationing in Hawaii, keep in mind this is not an \"all inclusive\" vacation spot, however there are great places to grab food for every budget (holla at mcdonalds for the 15$ beach bundle) All hotels charge daily amenity fees for wifi/pool/etc usage even though they arent actual resorts - park shore charges 25.00usd which is average.All in all, would and will be returning!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 12,
        "review_days": 0.057502738225629006,
        "helpful_class": 1,
        "review_text": "The hotel was very clean, elegant, with plenty of space. I loved loved & LOVE the decor , one thing that didn't work out for me was when I arrived to the hotel for check in around midnight, there was no receptionist, I had to wait and wait for about 20 minutes to be served. And there was too much noises in the lobby. . Way too much noises, I could barely hold a phone conversation. . Especially at that time I suggest you low down the volume a little bit . . I stayed there for a night and actually it wasn't that bad at all. . I was expecting more than what i saw in my mini fridge but oh well. . The bed was definitely very comfortable, I didn't wanted to get up in the morning. . ."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 35,
        "expertise": 0.0017988933892210002,
        "user_cities_visited": 159,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "Staff are friendly, welcoming and very helpful.Location is good, waikiki beach is within easy walking distance.Lots of Resturants close by.Rooms are clean and very comfortable.Breakfast is included and is a help yourself buffet continental."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 7,
        "review_days": 0.691128148959474,
        "helpful_class": 0,
        "review_text": "Lobby is at 22nd floor. Service staff was great! Room was well prepared and all staff was polite and courteous. Only point is that the hotel could do with some fragrance. It didn\u2019t smell as good as other hotel which I\u2019ve stayed before when I stepped into the hotel. Overall was good."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 10,
        "expertise": 0.00156376627972,
        "user_cities_visited": 18,
        "review_days": 0.5366922234392111,
        "helpful_class": 0,
        "review_text": "If you are just looking for a place to stay before heading on to another island this Hotel/rather motel might be a good option as it is close to the airport and the shuttle for free. My room and bathroom was clean so I could not complain. Of course one did hear planes and cars during night, but being located only 1 Mi away from the airport this is kind of obvious. This being said the area around is rather sketchy and you should propably not stroll around on your own after dark."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 71,
        "review_days": 0.7026286966046,
        "helpful_class": 1,
        "review_text": "A fantastic stay at the Remembrandt Bangkok, me an my mother stayed here for only 2 nights before travelling onto Chiang Mai. All members of the hotel team where great in assisting, however a personal Thank You to the hotels duty manager Brian who assisted us at check-in and helped confirmed our tours and hotel pick-ups. In fact he was disappointed at check-out that we only had a short stay. He made us (and the whole hotel team) feel so welcome.We didn't get to try many of the hotel's facilities such as resturants, but the front desk team where very good in recommeding local resturants and directions to get around the city whilst avoiding Bangkoks terrible traffice jams.Looking forward to staying there again."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 12,
        "review_days": 0.562431544359255,
        "helpful_class": 1,
        "review_text": "Was very disappointed with the hotel and room it was very small the bedside table wobbled when you touched it no air conditioning the bathroom was tiny you had to leave the sliding door open to use the sink the flush was constantly going when the man came to fix it he said to just wobble the handle the shower was really small we couldn\u2019t use the safe couldn\u2019t see any numbers on it the lady tried to take more than the original bill but the breakfast was nice"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 17,
        "expertise": 0.002317113538563,
        "user_cities_visited": 85,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Just returned from a stay at the Jefferson Hotel and was sorry to leave.  We found the staff to be exceptional.  Everyone we came across was extremely friendly and welcoming. The concierges' Chris and Gary were outstanding and very patient.The hotel is well situated for all the sites and getting around.  The bottles of water were more than welcome when temperatures reached the nineties.  For my own taste I do think the rooms have too much furniture in them.  The bathroom was amazing and he soaps super."
    },
    {
        "user_review_posted": 1181,
        "user_total_helpful_votes": 706,
        "expertise": 0.002791915804721,
        "user_cities_visited": 234,
        "review_days": 0.023001095290251003,
        "helpful_class": 1,
        "review_text": "I like this place; but maybe it's just me. I've stayed here before. I think it's comfortable. It's near AT&T Park so it could get quite crowded during game days. But I don't mind that. Otherwise, it's a quiet area with some street bustle during the morning rush. If you stay here, know that's it's about 5 long blocks to the Market Street visitors and shopping district. There are some restaurants along the nearby streets, and two in the hotel, but if you have the energy you're better off searching through Chinatown, Little Italy, and the Wharf area. That being said, the two buses that stop at the corner just north (the 10 &12) cross through Market and head near Chinatown, and have stops on the south perimeter of Little Italy. One of the buses terminates at Van Ness, where you can walk downhill toward the Bay, The other goes until Fillmore which offers probably the best lineup of restaurants and shops along one street in all of San Francisco (transfer to the 22 there). So if you're resourceful, this hotel isn't really out of the way. But don't ask the desk clerks for these directions because they didn't know. I had to figure it out for myself. Additionally, my room did have a coffee maker and mini-fridge, but I'm not sure all of them do. Windows don't open wide for security reasons, so you might not be able to avail yourself of the soothing SF Bay breeze. For the morning wakeup, a Starbucks adjoins. Yes, the free internet could be slow on busy days. But the lobby computers run fast."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 7,
        "review_days": 0.037239868565169004,
        "helpful_class": 0,
        "review_text": "We stayed one night at Silversmith Hotel after finding a good deal on it online, and we really enjoyed our stay. The location is absolutely superb within walking distance of practically anywhere in town (and direct public transportation to/from midway airport). The design of the hotel is beautiful and unique, and the rooms are spacious and clean with a feeling of luxury. I would definitely recommend it!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.656626506024096,
        "helpful_class": 0,
        "review_text": "After a long morning of traveling, we ended up arriving at the hotel before our friends who had made the reservation.  Thanks to the wonderful customer service provided by Liz, we were able to get situated in our room.  So very much appreciated!  Very much looking forward to our stay here and getting some rest before our SF excursions!  Thanks Liz!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.954545454545454,
        "helpful_class": 0,
        "review_text": "I stayed here 3 years ago and it was fairly ok. This time, when I arrived, the girl at the front desk was on the phone and didn't even talked to me while processing the check in and payment only by hand signs - She gave me the keys with the room number written on the envelope and not a single word.There was no courtesy water. Only the bottles of Voss at 3 USD each.I ordered the breakfast to my room next morning (that was good and punctual, though a bit expensive) and left early to work. When I arrived at night, the bed was undone and the tray from the breakfast was still there, where I left it in the morning. They only folded the towels in the bathroom and placed a new shampoo bottle, that was it.The elevator was dirty (there were fries and water all over the floor) and there were trays on the floor outside the rooms, which I clearly understand given what happened with my breakfast tray staying overnight at my room.The shower curtain was too short and therefore the bathroom floor was so wet after I showered, which I had to dry.No space to put your clothes, only 3 hangers in a tiny corner.And the noise of the air conditioner all night long was very disturbing.The guy at the front desk for the check out was very kind at least.This hotel has been the preferred option of the company I work in for the last few years, but I'm definitely not staying here again. I prefer to pay an extra and stay at the Godfreys next door. I do regret not having doing so."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 83,
        "expertise": 0.0033045517535440004,
        "user_cities_visited": 82,
        "review_days": 0.335158817086527,
        "helpful_class": 0,
        "review_text": "We struggled to find a hotel with an outdoor pool in Washington so this was the reason for choosing this hotel, and location was pretty good. Very disappointed with pool opening hours which meant we couldn't fully utilise the facilities (9-9) . When you are travelling and visiting a city in summer months you want to be out and explore the city before 9.. Especially when you only have a few days to do so... And you don't want to really cut your days too short by having to return early. I would encourage the hotel management to open the pool earlier.. Maybe 7 am? Also, reception area is very modern but the bedrooms are still a bit dated.. And bar does not offer the best service if I am honest.. We were handed a bottle of wine to open for ourselves .."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 83,
        "expertise": 0.0034874923156940005,
        "user_cities_visited": 55,
        "review_days": 0.15826944140197102,
        "helpful_class": 0,
        "review_text": "I found this hotel old and charming - but probably not my kind of Intercontinental experience.Everything is dated - but supposed to be!Excellent location and great guest services.The Concierge was absolutely great, very helpful.I would recommend this hotel purely for the classical experience.I would stay there again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 162,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Loved this hotel. Very contemporary, a great change from the Fairmont, where we stayed on our way in. Although only for one night, the service and the ambiance was such that I would love to book here again when I return."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.6369112814895941,
        "helpful_class": 0,
        "review_text": "Located perfectly right across the road from the yacht harbor, this little hideaway is a quality and budget choice. There is a small pool, a bar, morning coffee bar and very friendly and helpful staff."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 51,
        "expertise": 0.0036988940663220003,
        "user_cities_visited": 64,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "We stayed at the JW Marriott for Easter weekend.  It was a busy time, but mostly family groups and generally low key crowd.  The room we had was spacious, clean and very up to date.  It was clear our area had been recently updated and the final presentation is a nice improvement.  Downside to update was the new carpet / paint smell that lingered in hallway.  Likely gone now but was strong.  My biggest issue with the hotel is the noise from hallway.  You can hear everyone walking by and talking.  I'm glad it wasn't a late night group on our floor but I can see how this would be an issue for more popular weekends.  Overall, the staff is friendly and helpful.  If you drive, give yourself plenty of time for valet to bring around car.  We waited 20 minutes."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 39,
        "expertise": 0.001993453234764,
        "user_cities_visited": 187,
        "review_days": 0.543263964950711,
        "helpful_class": 0,
        "review_text": "My husband booked our room using IHG points. We chose the property because of the location, which ended up serving us very well for our three days in San Francisco. We had purchased the CityPass prior to our trip and made full use of the Muni pass on the California St. cable car. We had dinner at restaurants on Polk Street two nights (both very good) and went up to Nourish on Hyde Street for breakfast every morning, less expensive and much healthier than the hotel restaurant. Our room was on the 25th floor with a lovely view, though the window was very dirty. The room was quite small and the only closet space was a half-length wardrobe. Luckily I hadn't brought any ball gowns... (ha ha) There was lots of shelf and counter space in the bathroom and the hair dryer was one of the highest power hair dryers I've ever used in a hotel. Unfortunately, there was only one towel hook on the back of the door, so I did not follow the recommendation to reuse towels since I don't like to use wet towels. On the day we checked out, we rented a car to drive to points north. We wanted to leave our luggage at the front desk while we walked over to get the rental and the porter was extremely friendly and helpful. He took care of our luggage while we were gone and loaded it for us when we returned with the vehicle, even going so far as to make someone who was blocking the entryway move his vehicle so we could leave. Unfortunately, we had a few administrative issues, which is the main reason for my rating of 3. Without those, I would probably rate this property a 4. We had a travel nightmare to get from Rochester to San Francisco and after 14 hours in transit without much to eat, I just wanted to check in to the hotel, freshen up, and go have dinner. We arrived at 5:45pm and were told our room was not ready. Check in is 3pm! We had to wait in the lounge area for 30 minutes until our room was ready. The desk attendant was very polite and apologetic, but I find the delay inexcusable. We were given drink tickets (1 each) to the bar in compensation for the inconvenience. After our stay, my husband's credit card was erroneously charged $400 (should have been no charge since we booked with points) and it took multiple phone calls to iron it out, after they charged an additional $500 when he asked them to refund the first charge. Again, pretty inexcusable."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 59,
        "expertise": 0.002402287302721,
        "user_cities_visited": 175,
        "review_days": 0.353778751369112,
        "helpful_class": 0,
        "review_text": "Just stayed for 3 nights at the Angler, as per other reviewers we enjoyed our stay however there were a number of pieces that just didn't fit right. Our stay was hampered by a number of different problems none of which were in itself very bad but all together a property of this type should not suffer. Our room seemed small not because it was but there was too much furniture in it. The was no view and there is a lot of construction going on lendng a lot of noise.The bar had probably the worst cocktails we have ever had and dinner was excellently prepared but a very eclectic menu. Our room suffered with paperthin walls ( when our neighbours rowed through the night to 5am this is a bit of a problem). This happened to be over the incoming hurricane Matthew and I was kind of disturbed at how disinterested the staff were around the guests welfare and comfort, having been in a different hotel previously in a tropical storm there was an incredible attention to guest well being I was a little surprised that two tiny bottles of water and a very small torch were all the acknowledgement we got. Service Staffing in the hotel that night was a real problem even though there were plenty of maintenance and property people around.All in all I think everything needs to step it up in all directions a little otherwise I can see this hotel slipping down which would be a real shame as it has all of the right elements to be fantastic."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "We really enjoyed this hotel. It is directly across from the beach and walking distance to many restaurants and shops. The service was great.  Housekeeping kept the rooms nice and clean.  Thank you Waikiki"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.49123767798466506,
        "helpful_class": 0,
        "review_text": "We are staying here for a week and this is the second time within the first four days that we came back to our unclean room from a morning trip to some attraction in wikiki. Both the days we went out to beach ( Hanauma bay & swim with dolphins) or hiking ( diamond head) and came back ready to hit the shower and clean ourselves from salty water or sweat , only to find that our bathrooms were not cleaned and towels not replaced with new one nor the beds changed. It was very frustrating and unacceptable experience"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.7710843373493971,
        "helpful_class": 0,
        "review_text": "ck.in at centrepoint pratunam.room are nice and big with kichen.location nice and shopping and eating is just outside the hotel.but buffet breakfast is just average.if you want to have late ck. out better book another day.they would not refund the money even 5 minutes after paying when you dont want the late ck.out.because it almost cost you another day . bangkok taxi are horrible. they will charge you first.,then they will use the meter. you will pay double in the meter . ex. charge you 100 b and then when you ride they use use the meter .,which is onlu 50b . but you have to pay them 100b.."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.588718510405257,
        "helpful_class": 0,
        "review_text": "Recently spent 4 nights at the Ivy - very spacious king suites.  This hotel is in an excellent location - close to Mag Mile activities.  The staff was very professional and eager to help.  Maria was very helpful as we were looking to book 5 rooms.  Will plan our next trip to Chicago at the Ivy."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 23,
        "expertise": 0.005206937679628001,
        "user_cities_visited": 15,
        "review_days": 0.21960569550930903,
        "helpful_class": 1,
        "review_text": "This is not your typical Las Vegas hotel.   I stayed here last year and again this past week for a work retreat.   The hotel is steps away from the strip (one or two blocks).  Doesn't have the Las Vegas flare of games and slot machines. It does costs a little more than other options on the Strip.  Great hotel for families and business travelers that want to avoid/limit the hustle and bustle of the Strip.Valet is complementary.  I like the new electronic system of receiving your auto by scanning the ticket.  There is a screen that keeps you updated of the status and then the screen lets you know when your auto is ready.  They did not have this feature last year and the valet process was a bit of pain before.  So this is definitely a nice upgrade for the hotel.Check-in was great, quick and easy...I felt bad because I was rushing the desk clerk a bit because I had 15 minutes to get to my room, change clothes and meet my co-workers in the lobby.   Check-out was just as easy. No complaints. All of the staff I encountered during my visit was very friendly and accommodating.The elevators were fast!!!  I liked I never waited long for an elevator.I also liked they have a person checking to ensure all guests have room keys prior to going towards the rooms.   Felt very safe and secure.Room was cozy and clean.  I have no complaints. I didn't have a cool view from my room on the 11th floor but I've done the Vegas thing a lot over the years and didn't need a full Strip view.   I rarely heard my neighbors...a family checked in next to me and the kids sounded so excited but within a few minutes it was quiet again. That was pretty much the only neighbor noise I heard. Bed was super comfy.  Room was relatively large. Had a nice little kitchenette area.   Loved the closet had a full length mirror! Room had great lighting. Really I can't think of anything that bothered me about this room.I visited the fitness center which is very nice for a hotel gym.   A lot of machines, very clean and nice setup.This hotel is obviously used as a timeshare resort.  I received a voicemail asking me to come by the concierge desk for a \"free gift\" and to find out how I can get a free stay at other Marriott locations...I know a timeshare setup so I avoided any activity that might trap me.Overall excellent stay and I would stay here again in the future."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.853231106243154,
        "helpful_class": 0,
        "review_text": "This hotel was perfectly located for our visit to DC.  It's a little pricey but you pay for what you get.  Right across the street from the Arena, metro, great restaurants, and the sights of DC.  We were able to land at Reagan airport and take the metro literally right across the street to the hotel. The staff was friendly, the rooms were extremely clean, beds comfortable, restaurant and bar located onsite.  The hotel was formally a post office so the outside walls are marble which make the inside almost sound proof, never heard all the car horns when we were inside the building."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 25,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 22,
        "review_days": 0.29353778751369103,
        "helpful_class": 0,
        "review_text": "My partner and I stayed at this hotel in early June for 4 nights.  We were very satisfied with our stay and often enjoyed coming back to the hotel to relax by the pool before venturing out to the city again for more sightseeing.  I am so glad I booked a hotel with a pool, which is really needed when it\u2019s so humid. There are a lot of plants surrounding the pool area and you can hear the birds. You can almost imagine you aren\u2019t located in big city. We ordered drinks, spring rolls and pad thai one day which was brought down to us by the poolside and was all very tasty. Our room was very spacious (studio room). In my opinion, the bed could have been a bit more comfy/softer, however, it didn\u2019t stop me from having a good nights\u2019 rest. The breakfast had everything you needed such as a chef that makes eggs to your liking, piklets with nutella/peanut butter and other spreads, bacon, croissants, fresh fruit, etc. At first we did not use the free tuk tuk service, which the hotel offers to the main road, however, we eventually did because when it\u2019s hot and you\u2019ve been walking a lot, we were thankful for the quick trip to the main road. The hotel is very close to Asok BTS train station by a few minutes walk and to Terminal 21 shopping mall, therefore this hotel is very conveniently located and accessible to other parts of the city. Most importantly, the hotel had welcoming staff and a provided an excellent service that makes this hotel a real gem to stay in when visiting the big, busy city of Bangkok. I would definitely stay again."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 62,
        "expertise": 0.0036057610444310004,
        "user_cities_visited": 39,
        "review_days": 0.08543263964950701,
        "helpful_class": 0,
        "review_text": "Only had 3 nights however this hotel is just a lovely little oasis in the bustling centre of Waikiki. The pool area is lovely as is the pool bar/ restaurant. The rooms were clean and well maintained by housekeeping. We had a great time and wouldn't hesitate staying again ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.487951807228915,
        "helpful_class": 0,
        "review_text": "The CQ hotel is located in the center of Financial District of San Francisco, CA, with an easy access to major business centers, restaurants, site seeing, and other tourism facilities. Walk distance to several tourist attractions. The room is clean and the service is excellent. When we checked in, the front desk staffer, Ms. Liz, was so patient and kind to address all the questions we had, related to the hotel service and local dinning, shopping center, etc. She was extremely helpful to arrange an early check-in for us, making us feel so welcomed after an international trip."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 37,
        "expertise": 0.002317113538563,
        "user_cities_visited": 27,
        "review_days": 0.22562979189485202,
        "helpful_class": 2,
        "review_text": "I like that \"The Cal\" has low prices on rooms/food and good gaming odds. The rooms are basic, but just fine for me. I do not like how damn smokey the casino is though. Overall, not bad for an old style downtown casino. Also, it isn't hard to earn comps here, so be sure to use your players card."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "My husband and I love this hotel and it's location. The staff  is so professional, friendly and kind  from the individuals whom park your car to the beach staff. Even though the pool was being renovated.The beach staff Vinny, David and Eddy were Awesome, thanks for making our trip a great one. Will return soon."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 48,
        "expertise": 0.002731556610501,
        "user_cities_visited": 45,
        "review_days": 0.771631982475355,
        "helpful_class": 0,
        "review_text": "Can\u2019t beat the prime Nob Hill location. Don\u2019t miss the 360 degree view of the Bay Area from the Top of Mark. All the major sights are within walking distance or you can take the cable car right behind the hotel on Powell Street to save your quads and knees from the steep uphill climbs. I have no major complains about the service, staff, and amenities. The lobby and the building itself have a classic Old World feel and are well maintained. My room and bathroom were clean but seem tired and in need of serious updates."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.9665936473165381,
        "helpful_class": 1,
        "review_text": "Very nice to stay here as second home,     Amazing team  and recognize my preference   , special thanks to Jay who always sweet smile and greet me by name, punch, k.nui chef , k.fon housekeeping and of course k. Bug"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 26,
        "expertise": 0.005900495473484001,
        "user_cities_visited": 26,
        "review_days": 0.522453450164293,
        "helpful_class": 1,
        "review_text": "If you're planning a trip to Las Vegas, especially if you've already experienced Las Vegas Blvd, strongly consider staying away from the strip and book a room at the JW Marriott in Summerlin. The property is beautiful, the rooms are as nice or nicer than rooms on the strip costing 2-3 times as much, the pool is terrific, the restaurants are top notch without paying strip prices and the casino is just the right size with an amenable staff that's eager to please. Plus, you're near Tivoli Gardens or downtown Summerlin if you want to go to an outside restaurant or do some shopping. I've been going to Las Vegas annually for 40 years and have stayed in The Wynn, Palazzo, Mirage, Caesars, Ballys, Mandalay Bay, Monte Carlo etc. and I'll never again stay anyplace else."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 7,
        "expertise": 0.000808156716796,
        "user_cities_visited": 12,
        "review_days": 0.43483023001095206,
        "helpful_class": 0,
        "review_text": "Just so you know - there is a large strip mall 1/2 mile down the road or so with at least 6 fast food restaurants and a large discount supermarket,  5 minute walk in a safe area,  or a quik taxi ride.Large rooms - great if you can book a 2 bedroom  with a large living room between .  Free Parking is close to all rooms"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7447973713033951,
        "helpful_class": 0,
        "review_text": "We stay here every time we visit San Francisco. Love the convenience of the location. Staff is always professional, friendly and accommodating. The hotel itself is an older building but with the remodeled rooms, it feels like any other nice hotel. This stay, we reserved 6 rooms, to attend a concert in SF with friends. Most of us did not have city views, although we were shielded from traffic noise and we basically just wanted a good nights rest. It went smoothly and everyone was pleased with the accommodations. The front desk was aware of our large group checking in individually. We enjoyed delicious meals and drinks in the accompanying restaurant, The Daily Grill. The staff, as always was just great, at both the hotel and restaurant.The Daily Grill is a popular location for breakfast and has quite a large menu. We made a reservation for our group of twelve and that worked great."
    },
    {
        "user_review_posted": 204,
        "user_total_helpful_votes": 94,
        "expertise": 0.002126725124563,
        "user_cities_visited": 104,
        "review_days": 0.357064622124863,
        "helpful_class": 0,
        "review_text": "We have visited this property for over 10 years and have never been disappointed. It's location is central to a number of attractions and well within walking distance of the Metro, White House and the Mall.  The hotel is well maintained, clean and constantly being updated with the patron in mind.  The rooms are spacious and well appointed.  The staff is attentive and helpful.  In today's environment, i always feel safe while on the property.  This is the real deal and one of Marriott's Signature hotels. Don't miss the opportunity to stay here when visiting DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6117196056955091,
        "helpful_class": 1,
        "review_text": "I stayed at the Mondrian for a business trip in January and the location was perfect: a quick cab ride from the Jacob Javits convention center, close to Chelsea, and with plenty of great bars and restaurants nearby for business dinners and meetings.The staff was wonderfully friendly throughout my stay, and my bedroom and bathroom were both spacious and clean. The design is beautiful, and the value for money for a New York Hotel was spectacular. Would stay here again in a heartbeat for a business or personal trip."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 6,
        "review_days": 0.019167579408543002,
        "helpful_class": 1,
        "review_text": "We stopped in for a night on our way to Kauai. It was just what we needed. Free airport transfer and a clean room. The pool was a nice benefit for coming off of a long flight. The planes overhead are rather loud, but to be expected so close to the airport."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.458378970427163,
        "helpful_class": 0,
        "review_text": "The hotel is good, everything was running pretty well. Overall it was an awesome stay. The fitness club is ok, but the pool is too small.The roons need a little update, but nothing that compromises it."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 4,
        "expertise": 0.000733992487371,
        "user_cities_visited": 9,
        "review_days": 0.215772179627601,
        "helpful_class": 0,
        "review_text": "I visited DC when the State of the Union address was on. This meant that the hotel was bustling and full of excited people.The location was great - it was an easy walk to the Capitol building and the start of the Smithsonian museums. We had a Hop on Hop off ticket which meant we could get around DC easily from where we were.The hotel had very friendly staff and a great breakfast selection.I especially liked the community feel of the Wine hour  in the lounge. Fresh cookies and coffee was also a lovely touch.The rooms were well appointed and the kitchenette meant that we were able to stay in if we wanted. There were a nice selection of restaurants just around the corner."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 52,
        "expertise": 0.0037147375776960005,
        "user_cities_visited": 35,
        "review_days": 0.5980284775465491,
        "helpful_class": 1,
        "review_text": "Recently my family and I had a 2 week vacation in Dubai staying at the Shangri-la. I should mention I have used the Shangri-la almost exclusively over the past down year and have stayed at perhaps 10 to 12 different Shangrila-la hotels throughout south-east Asia.There was many positives with this visit but unfortunately also many opportunities for improvement.PositivesNumber one would definitely be the friendly helpful service. Lost of smiles and in most cases, genuine caring.The concierge was fantastic and could not have done more. They helped me organize trips and even hunted down a taxi for my lost mobile phone.The room recently refurbished. Was spacious and clean. The cleaning staff were marvelous.Room service was efficient and the foods delicious.The hotel\u2019s location is central with easy access to taxis and the train service.Opportunities for improvementThe evening buffet was definitely not the usual Shangri-La standard. Very limited and not wonderful. I should mention, I did complain and was offered to attend the buffet on another night.The Horizon also was not up to the hotel chains high standard. Very very slow service and very limited breakfast choices. I used the Horizon on 3 occasions for breakfast and waited around  15 to 20 minutes each time for a coffee. I attempted to use my accrued points for a service but seemed all too difficult for the Horizon staff. Needless to say I checked out downstairs at the reception rather than the Horizon as the service there was so much better.When I brought up some of the issues with the hotel staff I was told this hotel is primary a business hotel and not a resort.  The same could be said about the Shangri-las in Singapore, Hong Kong or Jakarta but they all have outstanding buffets and first class Horizon lounges."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 24,
        "expertise": 0.001530755758205,
        "user_cities_visited": 30,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "Very nice Hilton Hotel, a renovated set of buildings likely dating back several decades.  The staff was very pleasant and helpful, our room and all of the public areas were immaculate. Located directly on the Atlantic, the Bentley Hilton has its own staff working on the beach who bring complimentary lounge chairs and towels, and provide full bar service.  Upon our arrival, we received a complimentary upgrade to a full suite, it was fabulous. The hotel's in-house restaurant is undergoing a change in management, but the free breakfast was certainly unaffected by any managerial turbulence.On the flip side, the Wi-Fi is practically nonexistent.  Even in the lobby, the  computers set up for guests load pages very slowly.  As well, Ocean Drive is a 10 mile long construction zone with daily activities starting around 0730, don't plan to sleep in late anywhere on South Beach.Adjacent to the Bentley are a number of great restaurants including Prime 112 and Prime Italian (both part of the same restaurant group).  Many others located on Ocean Drive and Washington Street; also a Smith and Wollensky steak house just a short walk away."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 8,
        "expertise": 0.001655081098973,
        "user_cities_visited": 16,
        "review_days": 0.28641840087623205,
        "helpful_class": 0,
        "review_text": "We planned the last night of our Hawaiian honeymoon in Honolulu so we could visit Pearl Harbor before flying Bach home to Massachusetts. Since it was for just one night, we didn't do as much research as we did for the resorts on the other islands we visited.  Shame on me, I read their \"boutique\" hotel description and immediately thought that they would be in the same class as a Kimpton...I was wrong.The Equus started off badly from the moment my husband and I stepped out of the cab. We weren't sure where to enter the building, we walked towards the front and saw only two slights of stairs with no doorman or bellman, so we walked along by the parking lot to see if we missed a ramp or an elevator. In doing so, we walked directly past a valet three times who never looked up to offer guidance or help. When we finally approached him, he informed us that there was no other way in and we had to take the stairs. He only got up to help after my husband requested help getting our 3 suitcases plus our carry on luggage up to the lobby.When we arrived in the lobby, the gentleman at the check in desk was polite, and noticed that we were very unhappy with our arrival experience. He apologized for us being upset, but again offered no assistance. When we got into the elevator we rode up with another couple who also noticed we were disappointed, and they told us that we were lucky because they are on the 9th floor and for the first four nights of their stay the only elevator in the hotel was out of order!The room was small, which was OK and they did have a boat made out of fresh pineapple on the counter for us as a welcome/happy honeymoon gift. The street noise was quite loud and very noticeable in the room even with the balcony door and curtains closed. The shower was extremely tiny, probably the smallest shower I have ever seen in a hotel. The bed was comfortable, and the TV was a flatscreen in good condition.This hotel may be small and independent, but it isn't quaint and doesn't excel in any area. We wouldn't recommend this place to anyone."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 11,
        "expertise": 0.000663631551762,
        "user_cities_visited": 156,
        "review_days": 0.66867469879518,
        "helpful_class": 1,
        "review_text": "We loved staying at the Parc 55 for our latest trip to watch the Giants play. We've stayed at several different locations and this is by far our favorite!!!  It's perfectly located at Union Square, right across the street from the Bart/Muni station and the Union Square Cable Car stop.  Rooms were very clean, modern and all rooms have great views.  The staff was efficient and friendly. The coffee shop across the street is great too!  We can't wait to stay there again on our next visit to San Francisco."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.31982475355969303,
        "helpful_class": 0,
        "review_text": "The staff was very somewhat accommodating, however, the hotel lacks the basic necessities.  I stayed at the hotel for one week and the gift shop was never open.  The restaurant attached to the hotel is only open Saturday thru Monday from 7am until 11am.  The caf\u00e9 did not open until 8am .  There aren't any restaurants in walking distance.  I was attending a business conference at the McCormick and had to go to the Hyatt Regency attached to McCormick for breakfast.  There are refrigerators in the rooms, but no microwaves.  So there wasn't anyway to eat left overs.  There is a fitness room, however, absolutely no air circulation in the room.  There is one weight lifting machine, however, no attachments on the machine, so its impossible to use the machine.  The only good thing are the beds, the beds, pillow and linens were very comfortable.I will not stay at this hotel again nor would I recommend it to anyone."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.036144578313253004,
        "helpful_class": 2,
        "review_text": "Wonderful, friendly staff and beautiful boutique hotel.  The room was lovely, clean and comfortable. The restaurant had the most delicious food, large portions and great service.  What a great place to go if you want a truly relaxing, memorable San Francisco experience.  I would recommend this hotel to anyone looking for cool, funky place to stay.  Can't wait to return."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.5,
        "helpful_class": 0,
        "review_text": "Nice convenient location and the staff was extremely helpful. Would definitely stay here again.  The breakfast was a bit overpriced and the buffet was a bit underwhelming.  Other than that great.  If you are into shopping there is a Nordstrom Rack downstairs and around the corner there are tons of stores, both hi end and regular."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 72,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 90,
        "review_days": 0.594742606790799,
        "helpful_class": 2,
        "review_text": "They charge a \"resort fee\" for a motel at best.  No electrical outlets in the bathroom, the rooms are tiny with a view of heating and air-conditioning systems, you can't control the temperature of the water in the shower due to super old faucets and the front desk will use the word \"service fee\" instead of resort fee.  There is no pool, gym, business centre or anything else.  To call this a resort is a joke and to charge a resort fee is criminal and fraudulent, in my views.  If a hotel can't even be honest when they charge you for a room, how honest are they in the casino.  It is an absolute JOKE."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "Chose this hotel expecting the same quality of Hilton.  This hotel was not updated and needed work.  The cleaning left a lot to be desired.  I was disappointed in the quality and expected more than what was offered by Hilton"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6982475355969331,
        "helpful_class": 0,
        "review_text": "Best hotel San Francisco has to offer. Rooms are beautiful and well kept. Staff is excellent and hotel iscentrally located. The only downside is parking. Overnight valet is $75/night. Cheaper garage is across the street."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.650054764512595,
        "helpful_class": 1,
        "review_text": "I always love how nice everything is. The hotel room was so clean. The staff was very helpful. I look forward to staying there again. Helps make my trips to Seattle the best ones around. Highly recommend"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 30,
        "expertise": 0.0018578658101990001,
        "user_cities_visited": 27,
        "review_days": 0.23822562979189402,
        "helpful_class": 1,
        "review_text": "From the moment the airport pick up chauffeur called me when I landed, I am already very impressed with the tonality of hospitality and professionalism. Sitting comfortably inside the BMW, the chauffeur offered me a cold refreshing towel, bottled water on the side and also wifi connection. It was a smooth 20 minute drive to the hotel.Escorted by the welcome staff immediately to the check in desk, I was greeted with a glass of fresh apple juice. There was a glitch in swiping my credit card for the guarantee but after only 1st trial, the hotel staff did not continue to try again and informed me that I can swipe it the other day and handed over the room key card (it was already past midnight and yes I am exhausted after 8 hour flight!). This much sensibility is very much appreciated indeed!The room is on 15th floor and it was one of the best designed rooms I have ever stayed so far. Modern interior with high ceiling and window, the room is extremely spacious. The bathroom is a complete set of a bathtub, shower and walk-in closet. On the second day I returned to the same bathroom to find a note from the staff and a bathtub filled with bubbles and rose petals. After full long day of meeting, this was just the best remedy for the day and they nailed it!Breakfast buffet is another amazing experience. Vast selections of food, from burrata, falafel, fresh pastries, dumplings, all were exquisite taste and I can't be more grateful to stay for 3 nights and have chance to try all the menu. On the table there is a special menu that you can order as well, made and delivered especially for you. From Arabic choices to American choices, it was hard to choose definitely.On the last evening, I also managed to try the 30 minute back massage as stress relief and I could only wish I could prolong it to an hour at least (it was last minute booking at last opening hour of the spa).Overall the service is definitely top notch, I could not even remember the last time I was so impressed by the level of this hospitality. Excellent job done by the staff and the management! Hope they can keep it up!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "We found this hotel to be in a convenient walking location to many of the places we wanted to visit.  It is close to Chinatown, Union Square, about 40 minutes walk to Fisherman\u2019s Wharf and easy access to many restaurants\u2026Asian, Italian, Subway, Starbuck, etc, all within walking distance.We enjoyed our stay here as the room was clean, quiet, has roomy bathroom and the staff were always pleasant and very helpful especially Ricky and Phil.  Overall, an awesome hotel and a great stay!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "Excellent hotel and the staff were delightful.I would definitely recommend the hotel for business or pleasure.My only comment would be that it is a little out of the way however whilst I didn't use them sky trains are available."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.543263964950711,
        "helpful_class": 0,
        "review_text": "Love the hotel.  Renovated rooms are nicely done and very large.  Only issue was the insufferable Muzak they played at lobby bar.  Would not change to something recognizable or less painful.   Drink prices way out of line with local establishments also."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 52,
        "expertise": 0.0028950783667760003,
        "user_cities_visited": 231,
        "review_days": 0.837897042716319,
        "helpful_class": 0,
        "review_text": "First, it should be say the people working here are wonderful, both in terms of competence and friendliness. Only had breakfast there but it was quite good. The pool area was very nice, and unlike most Vegas pools, quiet to the point of tranquil. It's a nicely located hotel on the Strip without a casino, so it's smaller and more relaxing.Where the hotel has faults is with some oddball design choices. For example, the lobby is on the top floor. It may stylish on paper, but when checking in with bags it's annoying to have to take an elevator 23 floors to get to the front desk, and then immediately have to take an elevator back down to your room. And there are two sets of elevators. When coming in from the street or when leaving your room, you have to stop on the third floor and change elevator banks. The rooms are lovely, yet don't have power outlets or USB ports by the bed.There are so many nice touches in this hotel, and yet it misses things that are standard at a Hampton Inn, like a mini-fridge. It feels like a hotel designed by people who have never stayed in a hotel.It's fair to note I spent more space nitpicking a very nice hotel than praising it. I'd stay here again. Aside from the elevator bank issue, the other faults could be easily corrected and I hope they do."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.181270536692223,
        "helpful_class": 1,
        "review_text": "Stayed for one night for the boxing cigar dinner that was in the area. The hotel met my highest expectations from the aesthetics to the unparalleled service St.Regis in renowned for.I had an issue with my tuxedo and within a few minutes, Genet was there to resolve my dilemma.All the staff members I encountered from Hanna at the reception, Solomon in bell services, Zara who runs a wonderful front office team, Andrew, a terrific bartender, Jose from housekeeping, Alvaro, director of security, and the class of concierges, Leslie and JF DuPont were unmatched in the industry. I have stayed in several St.Regis and this one is at the top. Thank you again for a memorable stay."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 11,
        "review_days": 0.301752464403066,
        "helpful_class": 0,
        "review_text": "Our three day stay at this hotel was pretty good.  Room was nice and clean, breakfast was busy but well attended by the employees.  The kids loved the pool.  We stayed in a room on the top floor, front of the building, which had a nice view of the strip.  (You do have to overlook the abandoned casino/hotel across the street)  This part of town has lots of traffic, and the Hampton Inn seems slightly out of place in the area, which has tattoo shops, convenience stores, and lesser quality motels.  It is nice and close to the strip."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.23384446878422702,
        "helpful_class": 0,
        "review_text": "March 3 2016. Booked this hotel today for March 23rd thru March 26th and was not happy to hear only 2 bed option for standard rooms are twin beds.Twin beds in a 4 star hotel?? Never heard of such a thing!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5766703176341731,
        "helpful_class": 0,
        "review_text": "Great location.  Friendly staff and very comfortable.  Really appreciated the added security of having to use your room card to go up the elevator.  Nice restaurant on the property.  Excellent Aveda bath products.  I will definitely return."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 30,
        "expertise": 0.001276776847779,
        "user_cities_visited": 89,
        "review_days": 0.799014238773274,
        "helpful_class": 1,
        "review_text": "The High Tea at the Henley Park is a little less expensive than at other hotels but it is very nice and served in a quaint setting. The pastries and sandwiches provided with the basic high tea were good and of the expected variety.The hotel is older and formal which is to our liking."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.439759036144578,
        "helpful_class": 0,
        "review_text": "We love this property.  great location off of n mich aveeasy in and out!  Great value and great rooms don't tell anyone tho as we have always found a room here!  The room service is top notch and the morning buffet is the best!!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 10,
        "review_days": 0.533953997809419,
        "helpful_class": 0,
        "review_text": "My god this place is horrible. Chicago is my home town but I was there on business so stayed in a hotel and just no. I had past this place so many times but never had a reason to go inside. The decor of the room was just horrible. It was so old school but also don't think it had been upgraded in a few decades. It was also very musty. The door looked like it was meant to be temporary and like you could have kicked it down easily. The TV was also very small given how far away it was from the bed. I would never recommend this hotel."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 15,
        "review_days": 0.40251916757940803,
        "helpful_class": 0,
        "review_text": "Old hotel refurbished. Good location, opposite shops. But the rooms are just too small. We had two double beds, which took up most of the space. The bathroom has a shower and toilet so close together that you feel like you may fall into the toilet when you exit the shower."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 17,
        "expertise": 0.002468829305969,
        "user_cities_visited": 78,
        "review_days": 0.466593647316538,
        "helpful_class": 1,
        "review_text": "Stayed at the Golden Gate for two nights with Groupon which turned out to be really cheap, something like $25-29 a night from what I remember.Our room was just okay. Apparently it was larger than others. The carpet, desk and bathroom were pretty gross but I'm happy to say that the bed seemed clean. The room faced Fremont street which I highly DO NOT recommend for families and early sleepers. My boyfriend and I sleep fairly late and it didn't bother us too much. Just a heads up, the walls are ridiculously thin. You can hear everything from rooms while walking towards the elevator and at 5am one night there was a lot of moaning going on in the room next to us.The resort fee was a bit of a joke to pay for. There aren't many amenities at the Golden Gate but they do offer you access to swim at the pool at the D which is a 5-10 minute walk. No thanks. Free parking was a plus though.Overall, I wouldn't stay here again but for the price we paid, it was totally understandable."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 70,
        "expertise": 0.0014926957836020002,
        "user_cities_visited": 106,
        "review_days": 0.7787513691128151,
        "helpful_class": 0,
        "review_text": "Overall we were happy with this hotel. Paid a little bit more than expected due to unexpected tax\u2019s and fees for absolutely everything. This soon increased the price. The hotel itself is in a very good central location. Walking distance to key attractions in Chicago. Staff were mostly friendly and made us feel welcome. They had a free bar in the evening but we never managed to make it back in time. Breakfast was continental, limited but enough to fill us up for a few hours. The room was modern and very clean. Had everything we needed. Bed was comfortable. Shower was warm and powerful. No bottled water in the room which was a shame. WiFi in the room was poor throughput our stay and although we reported it, it didn\u2019t get any better. Other areas of the hotel seemed ok though. overall a good place to stay, I would recommend and stay again if I can get a good deal."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 24,
        "expertise": 0.004744565817058,
        "user_cities_visited": 20,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "As an SPG Platinum member, was a bit concerned what this unbranded Starwood property would be like, but was EXTREMELY impressed!  Location was perfect, in the heart of downtown with an easy walk to Union Square and shopping, the Embarcadero, the Mosconi Convention Center, etc.Rooms were large and quite nicely decorated in a contemporary style.  Unlike some other Starwood properties I've been to recently (Westins and Sheratons), this was was not in need of a renovation; soft product was definitely up to date.The staff was universally friendly - front desk, concierge, doormen, bellmen, and especially the restaurant employees at breakfast.  Breakfast buffet was a great spread, and for SPG Platinum members, a continental version was included for free (as the Platinum amenity), with a (very reasonable) $5 up charge per person for the full and generous hot selection.  Definitely worth it, and appreciate that the hotel does not relegate Platinum members who choose breakfast to a second rate buffet in a lounge somewhere, nor gauge them for the full buffet up charge.This property clearly cares about its guests, and has a great product.  Definitely HIGHLY recommend staying at the Park Central!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.462212486308871,
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        "review_text": "I am among the lucky ones who had the privilege of staying in a newly refurbished room in Shangri-La Dubai. I must say that staying on the 29th floor is like a breath of fresh air considering that this hotel is more than a decade old. I must highlight the features that I enjoyed the most:(1) Bed - one of the most comfortable bed I have every slept in. It's not too soft therefore not causing any back aches nor too hard. To quote Goldilocks 'It's just right\".(2) Standing shower - the pressure does not hurt when the water touches my skin. It kinda imitates the natural rain shower feeling.(3) View -  I stayed in a room with a fantastic Burj Khalifa view. It gave me the sneak peak how Dubai looks like at night and an amazing panorama when you wake up first thing in the morning.(4) Colouring sheet - this is actually a commendable initiative. With all the fuss and drama brought by work, environment, and personal issues, colouring actually takes you back to your childhood and is an effective stress reliever!With those being said, I will definitely put Shangri-La Dubai among one of my top choices whenever I feel the need to be tranquil. Too bad I was not able to stay long enough to explore what this hotel has to be offer but I will definitely be back."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 20,
        "expertise": 0.004111317396581,
        "user_cities_visited": 15,
        "review_days": 0.686199342825848,
        "helpful_class": 1,
        "review_text": "We stayed here on the Friday and Saturday of the Memorial Day weekend, the area was really busy.The hotel was fine, a little bit rough around the edges now, could do with a refit, room was fine, bed nice and comfy. There is a small restaurant next to the lobby but we didn\u2019t use it so can\u2019t comment.I would recommend this hotel for its closeness to the miracle mile, navy pier and the Hancock building. Didn\u2019t have any problems at allThe hotel is situated really close to the Hancock building, which we went up twice, went up in the evening (hard to take pictures as to much reflection from lights inside the observation area)Then again during the day, got some good pics, we didn\u2019t do the 360tilt, we watched a few people, seemed a bit naff to me, it tilted you forward for about 15 seconds in two stages and that was it, doesn\u2019t cost much, but why bother.Did the shoreline boat tour, really worth doing"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 2,
        "review_days": 0.47371303395399705,
        "helpful_class": 0,
        "review_text": "Great location. Thanks to the staff (and especially Zeke Ramsellfor prompt responses) everything was ready for us and the baby when we checked in.The room was quiet and clean, there were enough toiletries, towels, etc.They also offer a few other add-ons for kids (like a high chair, stool, etc.) but we didn't really need any of them."
    },
    {
        "user_review_posted": 186,
        "user_total_helpful_votes": 174,
        "expertise": 0.0044313461682200005,
        "user_cities_visited": 76,
        "review_days": 0.10076670317634101,
        "helpful_class": 1,
        "review_text": "Stayed here for 6 nights on a business trip to Chicago. Wonderfully comfortable room. As a senior guest I was particularly impressed by the wide flat bottomed bath, much safer for standing while having a shower. Lots of aspects which I thought were outstanding. A free happy hour from 4 to 5 each day, complimentary tea and coffee each morning and the offer to supply sundry items which the guest may have forgotten to pack. I had a problem with my credit card and Brandon Massey from reception went well beyond the call of duty in helping me to resolve this. Oh, and if you join the chain guest program, Wi Fi is free. A wonderful stay."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 12,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 14,
        "review_days": 0.829134720700985,
        "helpful_class": 1,
        "review_text": "Room and bath were clean, very large. Conveniently games and bar at the first floor, well organized elevators and parking, diverse food possibilities inside the complex. In the middle of Freemont Street, second best place in LA after the strip. Quick checking and checkout, no incidents. Still, you could hear neighbours talking in the adiacent rooms and of course, the concerts near the casino."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 16,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 15,
        "review_days": 0.6506024096385541,
        "helpful_class": 1,
        "review_text": "Loved this hotel in the middle of waikiki. Only a 4 min walk to the beach, we could actually see the beach from our room. Nice jacuzzi and pool, a walk to shaka tours which should be everyones first stop in waikiki if the want a good and informed trip of hawaii."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 29,
        "expertise": 0.0021605037141440003,
        "user_cities_visited": 23,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "This hotel had an excellent and helpful staff, fun shuttle drivers and great location. the lobby had a cocktail bar and sitting area. In addition, there were free bicycles available for use by reservation. We had a great bike through the city on our first day. Shuttle will pick up and drop off to major tourist locations for free ( reservation based). Super comfy beds with double duvets and lottos pillows.  Two points to note: there is no morning coffee available in hotel lobby ( in Seattle?), no sundry store if you need anything and no tubs in the rooms. There is however a market within walking distance and a microwave in the hotel if you want to stay budget friendly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.691128148959474,
        "helpful_class": 0,
        "review_text": "With breakfast selection. Location is near khao san road. Rooftop swimming pool for relaxation. The room is new with mini bar and fridge. The hotel is surrounded by food stalls and convenience store. Easy to take a taxi or tuktuk."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.8526834611171961,
        "helpful_class": 1,
        "review_text": "Highly recommend this hotel. We had a beach view King and upgraded to have the Club 47 Lounge which was fantastic. Room was amazing with a view to die for. Most importantly though, the staff here were fantastic and some of the friendliest and most welcoming i have come across in all my travels. We will definitely stay here again"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.634720700985761,
        "helpful_class": 0,
        "review_text": "It was a great hotel, and such a friendly staff especially Mr. Gabriel, he was so generous, kind and helpful. It will totally not be my last time in four points. Loved the stay there. It was so clean as well."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 38,
        "expertise": 0.011420059582919001,
        "user_cities_visited": 199,
        "review_days": 0.517524644030668,
        "helpful_class": 0,
        "review_text": "I wished I had extended my three night stay.Hyatt Centric is a recently developed property that offers an excellent overall product.The front of house staff are excellent, the rooms are beautifully furnished and have a modern beach feel. The views from the higher levels are exceptional whether towards the mountains or the beach.As the name suggests, the Hyatt Centric is situated centrally above the hustle and bustle of Waikiki within a short walking distance of the beach, shops and restaurants you'll likely wish to go to.My one piece of constructive feedback is that the restaurant's menu and service levels need to be carefully reviewed. The breakfast was very expensive and frankly not great and thankfully this was the only poor service i received.Also the photos of the pool are a little misleading, there's two large plunge pools connected by a very large, very shallow pool.Overall a really terrific product that is not far from being perfect and although you'd expect the deficiencies wouldn't justify a 5 star review, the front of house and design of the property more than make up for it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9134720700985761,
        "helpful_class": 0,
        "review_text": "I spent 4 days at Carlton's and I enjoyed so much: I appreciated a quiet and clean room, very comfortable beds, very kind and engaged staff, charming structure.Fresh water distributor is free at each color. Ecology is important at Carlton's.I experimented Saha lounge for breakfast and dinner:good food and pleasant yemenite atmoshere"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.41128148959474203,
        "helpful_class": 1,
        "review_text": "I made a reservation online for this hotel and it was clearly not very occupied as most hotels aren't in January.   I reserved a Waldorf suite and was checking in on the app and was upgraded to an Astoria Suite.  I was preassigned a room and unable to change it after having called numerous times to request the capability to choose my room and denied this request without a reason being given.  I was given room 2210. The room looked like it was surprised.  The paint was scratched, the carpets were discolored, there was dust everywhere and it looked disheveled.  I called to ask if another room was available and after a lot of prodding and looking I asked to upgrade again thinking the WA rooms were pretty crappy for 650/night.   I upgraded to a luxury suite.  And there wasn't a single one ready or available according to Dana.   So she sent someone to clean one.  And this is what I got when I finally, two hours later, got into the room.  A disgusting heap of blood spattered curtains, weird gross mold in the bathroom and an empty shell of a room that didn't even bother to have working lights.   Foul foul foul.   I will never bother with WA Chicago.   Don't waste your time or your money."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 35,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 80,
        "review_days": 0.133625410733844,
        "helpful_class": 0,
        "review_text": "Alway has been my go to hotel when I take a weekend in SF.  Last time though, they had discontinued room service.  Boo....I like breakfast in bed!  Haven't been up lately, hotel prices in the city have become outrageous."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 8,
        "expertise": 0.002663892435491,
        "user_cities_visited": 4,
        "review_days": 0.213581599123767,
        "helpful_class": 1,
        "review_text": "EVERGREEN PLACE HOTEL!!De General Manager named Nontiya Krishnasreni with her staf and the manager from the restaurant named Golf helped us with EVERYTHING. Really excellent! Lovely people allthough they were very busy \u2764\ufe0f Because of them we felt home in the Evergreen Place Hotel from the first day....!The hygi\u00ebne was perfect. Every day clean bedsheets and fresh towels. It was really quiet in our room during the day- and nighttime in this busy hotel. De matrasses and 4 big pillows where very good. The prices in the hotel (restaurant, massage, minibar etc.) are the same as outside the hotel which was cheap? The food was delicious so we ordered it many times in the room. Breakfast was FANTASTIC.A nice big swimmingpool. Big fittness.Super location!!  2 minutes walk to the BTS.10 minutes to walk to the MBK.The 7/11 right next to the hotel.This hotel is The BOMB for everybody, young and older people. We'll know this for sure because this was our 8th time in Bangkok. Our ages are between 50 and 60 years.We will come back @ the Evergreen Place Hotel for sureYES WE WILL \u2764\ufe0f"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 23,
        "expertise": 0.0009633420755560001,
        "user_cities_visited": 103,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "We visit Chicago every year around the holidays to do some shopping, and we always stay at the Four Seasons.  This hotel is terrific with excellent rooms, service, and views of the city.  Right in the heart of the main shopping district...you can't go wrong."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 12,
        "expertise": 0.005185920776784,
        "user_cities_visited": 8,
        "review_days": 0.12376779846659301,
        "helpful_class": 0,
        "review_text": "Great location - very close to Union Square and China Town. The staff was very friendly and very helpful. They had good suggestions for where to eat. The room was a good size and clean. The beds were comfortable. Nice workspace. The room had a great view of Union Square."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 6,
        "review_days": 0.38170865279299004,
        "helpful_class": 0,
        "review_text": "Have been back to this hotel now over 2 vacations and have booked again or next year. The staff are always friendly and easy to talk to regarding things to do in Waikiki or for everyday requests. Would definitely recommend this hotel to people travelling as it is so close to many things and within easy walking distance. Just to mention a few diamond head crater, Starbucks and of course shopping :). If you do not want to walk there is a bus stop right out front of the hotel that will take you on many great adventures. There is a gym and swimming pool in the hotel if you are a gym junkie. I cannot really mention the swimming pool as we did not use it with the beach only a block away from the hotel. The ocean water was really warm, we would go for a few hours swimming every day."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 4,
        "review_days": 0.126506024096385,
        "helpful_class": 1,
        "review_text": "I was at the Experience the other night and went to throw some trash away at the entrance to the D casino when I was harrased by 2 of the casinos GOONS (Lloyd and Lewis).They rudely asked if me and my 4 year old were guests of the restaurant or hotel,and when I said no I was just throwing away some trash at the entrance to this \"hotel\" they rudely said we had to leave!I have never ever felt so belittled in front of my kid before!We weren't even in the casino just in the spot where the FREE plastic cups and trash receptacles are.Not sure if this was a power trip for the bigger guy or just a game to get back at us white people for something I didn't do!"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 16,
        "expertise": 0.000983724258826,
        "user_cities_visited": 63,
        "review_days": 0.664841182913472,
        "helpful_class": 0,
        "review_text": "Modern d\u00e9cor, good amenities, spacious bathroom. Had a wide selection for breakfast. Offers tuk-tuk service to nearby public transport (Nana) and malls (Terminal 21). Has a roof top swimming pool + bar + games / leisure room"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.8598028477546551,
        "helpful_class": 0,
        "review_text": "From the lei greeting upon arriving, to the check-in experience, to the room, to the beach impeccable guest service.   Many Mahalo to Frank, Samson, Stephen, Houlali, Lee, Gloria, all housekeeping - and the entire Surfrider staff - love our time with you."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.6018619934282581,
        "helpful_class": 0,
        "review_text": "I was routed into San Francisco to stay overnight unexpectedly. Liz made certain I had a quick and seamless check-in. Also, the best room I have had in the downtown San Francisco area on this stay! Thank you!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.156626506024096,
        "helpful_class": 2,
        "review_text": "The rooms was OK, not fancy and not poor.The hotel team are great, breakfast was also good.Since this hotel is high the view is great, you should ask for room at the highest floors.Hotel location is a winner."
    },
    {
        "user_review_posted": 152,
        "user_total_helpful_votes": 78,
        "expertise": 0.002380993861681,
        "user_cities_visited": 147,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "This was only a short stop over at the end of our American holiday.Its a very stylish hotel,relaxing with very friendly staff.Our room was very comfortable we liked the wine hour which is a nice touch.Its an Art Deco style building consisting of 2 adjacent properties.Its within easy walking distance of the beach and nightlife etc.We did chat to the manageress while we were there and she was very charming and professional and we plan to go back to Miami in the not to distant future and this hotel is where we shall plan to stay."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 13,
        "review_days": 0.539978094194961,
        "helpful_class": 0,
        "review_text": "We recently spent one night at the Drisco and it was delightful.  Starting with the coffee and refreshments in the parlor area, we enjoyed each and every minute.  My wife and I stayed in one of the city view suites and our sons stayed in an interior room.  Our room was amazing, but since the hotel was not full it would have been nice if the hotel would have been willing to allow our sons to stay in a room that had a view of something other than an adjacent brick wall.  But they made the best of it.  One small complaint is that for an expensive, upscale hotel the only rooms with bathtubs are on the ground floor with no view.  Unfortunate that one has to choose between a view and a bathtub, but we chose the view.  The driver took us for a 3 hour driving tour, and it was fantastic- highly recommended.  The afternoon wine and cheese reception was amazing, as was the continental breakfast.  Everyone at the hotel was extremely nice.  We had a great stay, and when we are in the area again we will return!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 43,
        "expertise": 0.007918926488936,
        "user_cities_visited": 20,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "My 17 year old daughter and I stayed at the hotel recently for a long weekend while we were visiting the UW campus.  We had a fantastic stay and felt very pampered.1) Every single one of the hotel staff is friendly and professional.  We felt like royalty.2) Just after we checked in and were settling into our beautiful chic room, we got a text asking if we needed anything. (A first for me!) I said yes, please.  A coffeemaker and a flat iron for doing our hair and magically they arrived in minutes at our door.3) The location is superb, right in the heart of downtown and just a few blocks away from Pike Place Market and all of the fun stuff down there.4) The sheets were so soft!!5) There is a nightly social wine hour where the wine is free for guests.  So darling.  And if you miss the 5:00 hour, you can request a voucher for a glass of wine on the hotel in the restaurant on site for later.On the areas in need of improvement, the work out room is a small windowless space off of the garage (!).  It didn't seem appealing or health-conscious to me.  And room service was ridiculously expensive and my over-priced oatmeal arrived cold and watery unfortunately.  Yet overall, would return in a heartbeat.  Such a beautiful property."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.487951807228915,
        "helpful_class": 1,
        "review_text": "Overall, a great Hotel. We booked late and this was the best value at the time of booking. My first time in Chicago and the hotel experience was great. The Drake has great Chicago history as well. Location was good for access to many downtown locations. We had a great view of the lake as well. Valet parking took a while each time to retrieve our vehicle each time. Very helpful staff throughout our stay."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 12,
        "expertise": 0.0022200154474230002,
        "user_cities_visited": 14,
        "review_days": 0.20810514786418402,
        "helpful_class": 2,
        "review_text": "Rainy evening, we arrive to Waldorf Astoria for our 8th Anniversary, there is a fabulous Christmas tree in the middle of the courtyard and the valet awaits us with an umbrella and walks us to the door.Right off the bat you see this amazing lobby  with a spectacular chandelier that makes you stop and admire it for a few seconds (and quickly take the phone out to take a picture), to the right the friendly girl at the reception greeted us and a gentleman offered us bottled water (very thoughtful after a 3+ hr long trip). Check in was quick, we got to the room and had to leave right away for dinner reservation.When we got back we got to discover the beautiful hotel room: crazy comfy bed, fireplace, gorgeous marble and glass bathroom and the best surprise of all: a tv built into the bathroom mirror right across from the tub! Boy do they know how to win you over!All the lights were controlled by the phone on the nightstand, I think I want this feature at home along with the hidden tv bathroom mirror!!! Bathroom toiletries by Salvatore Ferragamo!!! The only con were the bath robes, they felt a bit cheap and flimsy but really guys that is nit picking, everything was luxurious and pampering. We got to enjoy a nice bottle of champagne from the hotel bar, overall this was a fantastic relaxing experience, does my hubby know how to spoil me or what !?!"
    },
    {
        "user_review_posted": 253,
        "user_total_helpful_votes": 101,
        "expertise": 0.0018277852136490001,
        "user_cities_visited": 826,
        "review_days": 0.7031763417305581,
        "helpful_class": 0,
        "review_text": "I stayed here recently for 3 nights. This modern hotel is in a good, central location. The room was large and quiet. Staff are friendly and helpful. The restaurant is expensive and breakfast isn't included, but there are plenty of other dining options nearby."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 28,
        "expertise": 0.008952149766449001,
        "user_cities_visited": 32,
        "review_days": 0.921686746987951,
        "helpful_class": 0,
        "review_text": "The Cosmopolitan is in a perfect location pretty much bang in the middle of everything going on. Check-in was a smidge slow, however they were busy and dealt with the queues well. Our room was located in the Chelsea tower which is the same part of the building in which the reception is located. The room is large, well decorated and blessed with 2 queen sized beds (with excellent pillows), this is the most basic room option and it was more than what we needed. One thing we did miss was a bath in the bathroom, although there is a large shower area and two sinks which is a set up i like.Food and drink is abundant in the food hall, from high-end dining to quick and easy snacks. Eggslut for breakfast is delicious and reasonable in price, the long queues between 7 & 11am will back this up. The secret pizzeria that you may get told about upon check in was fantastic. Even if you don't get told about this I'm sure you could find it, as the swarms of people exiting a hole in the wall with pizza boxes is a dead giveaway. The pizza was great for a late night snack (& breakfast the next day).Both swimming pool areas are good, lots of space to lounge around at the Boulevard pool, although not always around the pool itself. Free sun loungers are on a first come first served basis, so you'd need to be up pretty early to get one. Lots of food & beverage beds available on a minimum spend basis but we didn't use these so can't comment on the value or service.The casino area is nicer than most given that it isn't dated, which just makes the experience of giving your money away that little bit nicer. Drinks waitresses are never far away to provide refreshments whilst in the casino.On the Monday night we did the 'Dive in Movies' at the Boulevard pool where we watched Grease on the poolside screen. I would recommend doing this should you have the chance, but get there a little bit before queueing time to ensure that you get a good spot to watch the film and the chance to buy drinks before the movie starts.The hotel is not cheap, but you don't expect cheap when you walk around the floors and rooms. I will definitely return, hopefully sooner rather than later."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.358159912376779,
        "helpful_class": 0,
        "review_text": "Room-type reserved not available despite call previous day to inform of 5 am arrival (paid for previous night to ensure room was available), room was next to elevator core which ran all hours of the night, people arguing loudly all night not resolved by management or security."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "Nice hotel to stay with, just next to National Stadium BTS.. MBK and Siam paragon is just mins away. Hotel room is big and clean just that the pillow are too soft, perhaps it would be good to have both hard and soft pillows in the room for the clients to choose as not many of them fancy with soft pillow. Staffs is also very friendly and helpful. Breakfast are good just that the breakfast place is share with Ibis hotel so at times it would be very crowded."
    },
    {
        "user_review_posted": 687,
        "user_total_helpful_votes": 247,
        "expertise": 0.001635165518549,
        "user_cities_visited": 223,
        "review_days": 0.17524644030668102,
        "helpful_class": 0,
        "review_text": "We found this on VRBO and I can't express how great of this deal can be!  The location is amazing, center strip between Belliago and Cosmo. The rooms are spacious and comfortable, they have their own work out room, hot tub, sauna, and pool but you can also use some of the amenities at the cosmo as well!,  You can also park at the cosmo for free.   The Jockey club has everything you need including a market with non vegas prices for items you need!   All of this for less than the price of most hotels in the area!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.38937568455640703,
        "helpful_class": 1,
        "review_text": "From the minute we walked in everyone was awesome.  Our room was a suite I don't think I even booked.  Charles, Dwayne, Besart, and Nigel were always so helpful!!   They are amazing!!! The room and hotel exceeded my expectations!!  We overlooked the street it was beautiful with the snow coming down. I don't think it needs to be renovated.  It was the best.  I will stay there the next time we go to Chicago.   It was our first trip there but not our last!!!I want to add my video but it won't let me. :("
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "My overall check in experience was incredibly upsetting and i will never step foot in that building again.I am a seasoned traveller and do not expect to be treated in this way for no reason other than the Lady on the front desk took an instant dislike to me."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5328587075575021,
        "helpful_class": 0,
        "review_text": "All the bad reviews about rude customer service is true!  They wouldn't let me pay with my credit card because the first name was different from my driver's license.  The last name was same. I am a diminutive Asian female, I speak English, grew up in Hawaii, so I don't look like an ID theft.  The manager told me that the \"quality of the signature\" of the two cards were not same.  Not only did he insult me, but he was a true-blue liar.  I signed both cards!  They forced me to pay the down deposit of $150 in cash.  When I checked out, they gave me the same hassle again.  I agreed to pay another 3 nights of stay in cash upfront.  When the manager saw me flash $500 in cash, he saw the green light and agreed to accept MY credit card payment for the stay #1.You might enjoy the convenience of the walking ramp to the Ala Moana Center, and the local buses that come to that Center.  Don't worry.  They have buses that do circulars from  Ala Moana Center to Waikiki for $2 only. Thus, I will never stay here again, nor recommend anyone to do so unless they want to be treated like a criminal in Hawaii. Just go over to Waikiki and be treated with ALOHA by respectful staff as a top-dollar paying tourist deserves."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 258,
        "review_days": 0.060240963855421006,
        "helpful_class": 0,
        "review_text": "My TA found me a discount rate for 5 nights at this otherwise very pricey hotel. It still wasn't cheap, but the discount made it affordable for me. The staff is friendly & efficient. The lobby has several sitting areas, both with fireplaces- a real plus for a chilled Floridian in early spring.  The larger living room area offered coffee gratis in the mornings, and a \"wine tasting\" free for guests from 5-6 PM each evening. The restaurant is newly opened, and I did not try it due to my schedule, but menus looked good. My room was small but adequate with queen bed, desk, dresser, armchair & refrigerator & safe. It had modern varied vertical striped wallpaper & modern art. Flat panel TV was about 35\". Good reception except TNT, which I noticed later was not on their list! Bathroom was also up to date & bright with lighted makeup mirror.  Only one negative re service- the maid did not empty the melted ice in my bucket. Clean, comfy & friendly hotel on the edge of the \"Tenderloin.\" Dont walk uphill- go down towards Union Square & you'll be fine."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7672508214676891,
        "helpful_class": 1,
        "review_text": "Our first trip to Dubai Shangri La Hotel was a wonderful choice.We arrived at the airport and used the taxi service to the hotel where we were greeted by the Concierge and other pleasant, helpful staff. I have never stayed anywhere in a five star hotel where the staff are all so caring and helpful as here.Check in was easy and our room (40th floor) was delightful, beautifully furnished and very, very comfortable.The management are special, trying to cater as best they can to a very demanding clientele, whatever you want they make every effort to make it happen.Breakfast and dinner was another whole experience, the exceptional service and the very impressive buffet offering was amongst the best we\u2019ve had.The free shuttle to Burj Khalifa and Dubai Mall was very useful.We also used the Spa (perfect!). The staff there is once again lovely and I had the best massage I ever had in beautiful surroundings.The pool was beautiful and again what a service there all day!In conclusion a hotel can be beautiful and have the best views in the world, but it is the staff that will make you want to return, and we will return soon. Once again Thank you to all at the staff (there are too many to mention by name) at the Hotel and Spa and we look forward to seeing you again soon.If you happen to go to Dubai I would absolutely consider this property."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 18,
        "expertise": 0.006611836800516,
        "user_cities_visited": 10,
        "review_days": 0.10733844468784201,
        "helpful_class": 2,
        "review_text": "We stayed 4 nights with 3 blissful days by the pool. The staff are so lovely, every morning we were greeted by friendly cheerful room service attendants. Kolby who served us by the pool was an absolute star and we wanted to thank her for being so helpful and efficient.The rooms are lovely, spacious, light and clean. Comfortable and a bit tropical.We had a city view room on level 11 and would say there was some street noise which couldn't be blocked out.Finally and our only negative was our experiment with the spa. I received a gift card for the spa. When I rang to book I enquired what I could book for the amount I had. The girl was bored and inconvenienced by my questions so I proceeded to book a facial. After my stock standard facial I was told the voucher did not cover tax or a gratuity. I was told the gratuity payable was 20%. Like somehow the gratuity was not in fact a gratuity but a tax in itself. I handed over a further $50. They then attempted to sell me the products! Given I'd spent $240 on a standard facial, I was definitely annoyed. As I indicated to the staff, the total amount payable should have been explained when the voucher was being purchased or when I was booking the service. Goodness knows dropping an extra $50 was not really ideal at the end of our stay. Enjoy the hotel, avoid the money grabbing spa."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 8,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.047097480832420005,
        "helpful_class": 0,
        "review_text": "We spent just an afternoon out at the Boulder Station which is very off strip. Very self contained it has a great buffet at reasonable prices, relatively low limit table games, and literally a sea  (lots) of slot/electronic games. It seems to attract an older crowd. Plenty of options including a 11 screen cinema."
    },
    {
        "user_review_posted": 396,
        "user_total_helpful_votes": 126,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 579,
        "review_days": 0.119934282584884,
        "helpful_class": 1,
        "review_text": "You can't beat the location for all main SFO sights to see.Staff are very personable even though it appears part of the SPG script.No  complaints whatsoever except ambient noise from close by Moscone Place which had a festival going on at the time of my stay.The real issue however is the mandatory 25$ extra facilities fee which really should be part of the base rate right from the outset so you can make an educated choice before booking rather than making you feel like you got ripped off. Beware and choose wisely."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 34,
        "expertise": 0.0025097684813010003,
        "user_cities_visited": 40,
        "review_days": 0.07995618838992301,
        "helpful_class": 1,
        "review_text": "The Hilton is about a block from the beach, which after I sent to the beach I was glad of.  The hotel is nicely appointed, rooms are comfortable.  I was on the City side, but had a great view of the hills.  There is a ABC store across the street, and a Food Pantry 3-4 blocks down the road.  The bed was comfortable, the housekeeping staff were great--by lunch every day, my room was made up.  They even took the time to fluff the pillows and reposition the stuffed animal that my husband had put in my bag so that I wouldn't be lonely.  The lounge is nice, and there is music every night."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 6,
        "review_days": 0.7924424972617741,
        "helpful_class": 0,
        "review_text": "Me an my husband, we usually backpack for our holiday but thought about staying at a 5 star hotel before we finish our trip this time as our flight ahead was 12 hours flight.We used to love staying the Fraser Place KL, a 4.5 star residence type hotel, so were expecting better service and room condition.However, one thing bothered me a lot was some of the staff working there (especially those who are dressed in goddess like uniform), they scan you from head to toe, and ask you if we are staying there. I understand they ask questions (mostly everytime westand near the lift and with a worst look during the bar visiting hours) but such scanning would not be necessary. Not sure if such hotel has any dress code to stay at the hotel, but we were property dressed based on dress code for club lounge.Room condition was okay, but the shower booth floor didn't have any slope so water wasn't drained property so the cleaner literally had to dry out with towels when cleaning. Room amenities were pretty good with coffee, free drinks etc although we did not have chance to have them. Bathroom amenities were okay.Overall, I think it's better stick to the State Tower at cheaper room rate if you really want to stay at Lebua hotel, I don't think the club floor does not worth staying with such money - I rather go to other hotels that are newly opened. My husband and I laughed out in the end, and got sick of the look they had on their face. Of course, there were some staff members who were nice, but did not really impress us at all due to overall experience at Lebua. I would suggest that the management train their staff members not to judge guests based on how guests wear - some guests can be very casual."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.366374589266155,
        "helpful_class": 0,
        "review_text": "For being the first time visiting the Capitol, the Noma area is pleasant, with the heart of DC nearby. I enjoyed the helpful staff and our room was clean and comfortable. I would definitely recommend."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 20,
        "expertise": 0.001103387399315,
        "user_cities_visited": 34,
        "review_days": 0.9008762322015331,
        "helpful_class": 0,
        "review_text": "I did not pick up the tab on this hotel but I stayed there for four nights.  As with all Thais, the staff were extremely attentive, extremely polite and made a key difference.I only stayed for breakfast each morning (ate out for the remainder of the time) and it was a mixture of western style and Thai style food.  If you love your breakfast, this was exceptional - full range of cereals, muesli, breads, eggs, bacon, Thai food etc.  I am not sure what the Thai food was but I am an avid fan of it!!!  Not for breakfast though!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 8,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 13,
        "review_days": 0.30339539978094104,
        "helpful_class": 0,
        "review_text": "We stayed 5 nights which was the perfect amount of timeHotel clean big rooms comfy beds good roof top terraceBreakfast very average food minimal no toast uncooked cakes average fruitLots of homeless people in the area very confronting they don't approach but are everywhereShot walk to union square and cbd but you do need to get past the homelessGreat Asian resturants in areaThe hotel does have free shuttle to main tourist places so that was handy"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 13,
        "review_days": 0.38116100766703104,
        "helpful_class": 0,
        "review_text": "Whenever I visit Bangkok Rambuttri is the place I prefer to stay. It is a good property to stay and offers affordable price. The best part of the place is that it is walking distance from Khaosan Road which is one of the most happening place in Bangkok. Live music clubs all that you want is available. Rambuttri also offers good rooms which has a safe so that you do not have to worry about your valuables."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "Matt was the best! My airbnb turned out to be an absolute nightmare, so I started calling different hotels fir a last minute booking.Matt was great and told me I could check in directly without having to wait till 3pm, which was great as it was 9am in the Morning.I arrived at the hotel and immediately felt super comfortable, the lobby is huge and very modern. The offer free coffee, tee and flavoured water all day, loved it. Matt did everything to make me forget my horrible stay at that airbnb which I'll never forget, thank you!The enclosed restaurant Heavenly is great and you get 10% discount as hotel guest. The Shoreline is centrally located between the beach and the canal which made it easy to enjoy my Morning run but also be close enough to the Beach fir the afternoon. Everything us in walking distance and even with that central location it was very quiet in my room which btw was super clean and spacious enough for one to two people.Thanks again Shoreline for making my stay in Waikiki a great experience and big shout out to Matt!!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.8877327491785321,
        "helpful_class": 0,
        "review_text": "Stayed for two weeks for work room was modern and clean, everything in place, service was very good from all the staff, helpful at all times in any kind of issues. Restaurant has good variety on the weekdays, dinner bufete and breakfast menu are good."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 13,
        "review_days": 0.43318729463307704,
        "helpful_class": 0,
        "review_text": "This was my second stay at this hotel. First stay was about two years ago. Last time I stayed in a historic room and was very comfortable. This time I wanted a different experience and an Ocean view so I upgraded to a Mailani tower room.I had read about the Mailani tower having its own check in desk so upon arriving I proceeded to the Mailani tower at around 6pm and the desk was closed, so I walked back luggage in tow to the main lobby to check in. Check in was no waiting. The associate was acceptable not outstanding, and no SPG recognition at all.The Mailani lounge is nice with some appetizers (pupus) and drinks and a nice seating area. This was a nice exclusive benefit.The Mailani room - quite a disappointment overall and in my opinion not worth the extra money. The room's interior furnishings appear dated, and the king room layout has an emptiness to it. The bed, specifically the mattress was unacceptable for a hotel of this price point. There was a large dip in the mattress and it felt like a very cheap mattress with a cover on it. I did report this to the front desk and they changed the mattress to a better one but still nothing great.The worst part of the stay was the 2nd night there were storms with wind overnight. I woke up at 3am to a very loud 'whoosh/whistling/howling' noise that went on for hours. I thought I had left the lanai slider ajar so I checked that. It was closed. The noise was coming from the door to the hallway. The hallway isn't completely indoors and the wind rushes through the hallway causing this horrible noise. I called the front desk to report the noise and they were quite aware of this issue in the Mailani tower rooms. They advised me to place a towel in front of the door to stop the noise the next night. (I think the hotel should notify its guests ahead of a storm to do this or place a sign on the door so that in the future other guests do not lose sleep as I did over this).A positive of the Mailani room was the spacious and nicely furnished lanai. That was a nice area to spend time with nice views of the ocean.The lobby and common areas were still very nice and enjoyed Mai Tai bar. The bakery employees were outstanding on the last morning of my stay. Very friendly and genuine.I would stay in the Mailani tower again if the rooms were remodeled/updated but until then I would have to rate these rooms a dissapointment for the money paid and could not recommend them unless you don't care about the quality of the room and you only care about the view and lounge. Otherwise I'd say the historic rooms offer a much better value and were quite comfortable."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 10,
        "expertise": 0.001201797626822,
        "user_cities_visited": 23,
        "review_days": 0.051478641840087005,
        "helpful_class": 2,
        "review_text": "Great hotel, wonderfully appointed room with a huge terrace. Great pool with very friendly service steps away from the beach. Location is great- short walk to the party places in South beach but still far enough to remain sane. If I go back to South Beach I would definitely stay here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.52354874041621,
        "helpful_class": 1,
        "review_text": "Our return visit to the New Otani Kaimana Beach Hotel was even better than our previous visits.  The beach and ocean were delightful with perfect weather and less swimmers than the busier part of Waikiki Beach.  We split our stay with a trip to the outer islands.  Our first room was an Ocean View one, with fabulous vistas of the beach, Waikiki skyline and sunsets.  The second room, Diamond Head View, was lovely too.  We looked over Diamond Head, Honolulu and the beautiful mountains.  This room has been updated and was a bit bigger than the Ocean room.  As always the management and staff were very friendly and helpful.  On our last night, we enjoyed a delicious dinner with friends at the Hau Tree Lanai Restaurant, just metres from the ocean on a perfect Hawaiian evening.  lf you're looking for a boutique hotel at the quieter end of Waikiki, you'll love the New Otani Kaimana Beach Hotel."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 14,
        "expertise": 0.002721688918312,
        "user_cities_visited": 18,
        "review_days": 0.10843373493975901,
        "helpful_class": 0,
        "review_text": "Stayed here for one night and enjoyed my stay. Hotel is clean with good amenities. Area around the hotel can be noisy so request a room on a higher floor, which has better views anyway. Good shopping and dining close by. Great hotel to stay at before or after a baseball game at ATT park."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 13,
        "expertise": 0.0028950783667760003,
        "user_cities_visited": 14,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "An excellent hotel with wonderful and spacious suites. My suit included kitchen dining area mini bar office desk etc. The hotel has well maintained pool area and pool side bar as well as restaurant. It has free WiFi. Overall great experience."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.09090909090909001,
        "helpful_class": 0,
        "review_text": "Our stay in this hotel was exquisite! The staff are very knowledgeable and friendly. Feels good that when you enter they greet you by name. We had a room with a let our sofa sleeper for our 2 children. Every evening when we would return even that bed was turned down with a decorated towel and mints or candy for the children. Parking was very expensive and it cost each time you left and returned throughout the day would have preferred a flat daily rate however overall we had a wonderful experience. The room was spotless and amenities plentiful."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 30,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 68,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "We stayed for 6 nights and had a fantastic stay. The room was spacious and quiet. When we checked in we were a little concerned that it would be noisy since we faced the Cannery court yard with shops and restaurants, but they all quieted down around 9 and it was very peaceful. The wine reception was very nice and my kids loved the Wii in the lobby. The location is great-right in the middle of everything. Keep in mind that it is a very touristy area and there is a circus like atmosphere surrounding the hotel but inside provides a nice oasis from the surrounding madness. There were a few hiccups. The elevator was having issues and we got stuck for a short time and housekeeping was generally good but had a few errors but overall it is by far the best in the area.  The staff was always courteous and professional. They held our bags for us on the way in and out which was an absolute lifesaver. We would definitely recommend The Argonaut."
    },
    {
        "user_review_posted": 243,
        "user_total_helpful_votes": 35,
        "expertise": 0.000588927348523,
        "user_cities_visited": 308,
        "review_days": 0.973165388828039,
        "helpful_class": 0,
        "review_text": "Most of the reviews were positive. The negative ones, we wonder if you were at the same hotel. Very beautiful place, up to any standard in Europe. Loved our Suite room. Breakfast was wonderful, good coffee. The metro us an easy walk, though there us a tuk tuk provided by hotel if you need it. We never used it. Pool was really clean and nice. Nothing negative at all."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 58,
        "expertise": 0.001818321974489,
        "user_cities_visited": 63,
        "review_days": 0.646221248630887,
        "helpful_class": 0,
        "review_text": "Having read reviews of this property (very 50/50) the price and location (10 minute walk to the Strip) swayed me and also the awesome staircase which appears in all the publicity photographs! Not quite so fantastic in real life, but still somewhat imposing. On re-reading reviews about a week before departure the negatives nearly turned me to cancellation, but I thought I've booked it, the price is fantastic and can always move on if it's that gross.Staff were very friendly and helpful, in particular Sophia who helped me get tickets for Cirque printed when we had no idea how we were going to do it! The room was comfortable and clean - towels changed daily.All in all I came to the conclusion that the negative reviews came from people with Rolls Royce aspirations and mini budgets! we stayed 4 nights here for the equivalent of \u00a3170.00!! where else can you get such a bargain in clean, comfortable surroundings which felt very safe?As most reviews mention, the breakfast is not exactly brilliant, but what do you expect for the money and it does provide a good start for the day before venturing down to the Strip to top-up.Refrigerator in room, but unfortunately no coffee machine.Decor tired, but adequate - if the whole place was renovated then so would be the prices!!Forgot to mention - free airport shuttle - Budget Hotel??"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 68,
        "review_days": 0.8658269441401971,
        "helpful_class": 0,
        "review_text": "In the mail stream of life there has to be a spot for all of us that is the sanctuary a place where you can find rest in peace and I found it in the Sukhothai hotel in Bangkok Thailand.What a calming influence this is on a hectic world and lagoon I am a riparian review a hub for a birth of a burst of white lotus blossom is beckoning you to come in and view investigate the colonnade in that wonderful building is associated with this grand institution that Sukhothai hotel butBut most of all the employees every employee here makes you feel special and wanted greeting you with a positive positives select the car and I and they always are welcoming smile from every individual especially the management the management here is a bulb all the way the most helpful and kind people I have met in the hotel industry well governed by the German directors and is it in the 11 leave assistance that he has especially Mississippi and at Queen bee and they were wonderful attendance like the pool and the book the pool managerEvery individual and that is beckoning you with a smile in and sit down in the afternoon tea is to die for you have never seen such an arrangement prepared by there a pastry chef who wait it\u2019ll does wonderful things not only for breakfast but for the high tea which it which it is it has is a must for anybody that comes here and they have a special drink here is it made from chocolate that everybody has to try at least once you will love it at the Sukhothai this hookah tonight is a beacon in this hectic world a place where we can go all in and enjoy life again where they kept quiet and the peaceable similar to a monastic institution and this grand building all it\u2019s absolutely stunning in our art deco masterpiece I wish and I recommend everyone who reads this with you did to give there at the soup kitchen I a cursory examination and know that this world is a better place for places like the Sukhothai hotel Bangkok Thailand"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017969451931710001,
        "user_cities_visited": 19,
        "review_days": 0.133077765607886,
        "helpful_class": 0,
        "review_text": "Stayed here for 5 nights and loved it. The front desk staff were great and very helpful. It was a short walk through the park to Waikiki Beach or Hilton Hawaiian Village. There is a $15 a day resort fee but that includes a lot (beach chairs, beach towels, yoga classes, bikes, wine and cheese reception, etc). We had a one bedroom suite (room 507). It was very nice and had a full kitchen. There is a rental car lot and an ABC store across the street. The hotel lobby, pool area and all common areas are beautiful. I will say that our room looked a little dated. It could use some new cabinets and furniture. Overall it was a great experience and we would stay here again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.9200438116100761,
        "helpful_class": 0,
        "review_text": "Love this hotel, its the only place I'll stay at when in Waikiki.Great atmosphere, nightly entertainment with ample seating for all to enjoy.The staff always have a smile on their faces, they are curtious and always willing to assist. Even accomidated my son-in-laws mobility scooter, without a blink.There is direct access onto the beach with relatively small crowds.A very peaceful place."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 5,
        "review_days": 0.9704271631982471,
        "helpful_class": 0,
        "review_text": "When my husband and I stayed at La Luna Inn recently, I was severely disappointed. The curtains in our room were torn as were the lampshades. There was one child sized plastic chair in the room. The bathroom was clean and had ample hot water; however, the tub was chipped and dreary looking. There were stains on the comforter cover that didn't show until the lights were on at night. In the office, the \"personnel only\" door looked like someone had kicked it creating a long crack. Although the person at the desk was cordial when we arrived, the stay overall was unpleasant. The motel is run down."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 14,
        "expertise": 0.001777679698897,
        "user_cities_visited": 347,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "First of all, staff are excellent. They've managed to get a perfect balance of efficiency and friendliness. There was a kind of young, cool vibe about the place, without tipping into pretentiousness, which isn't the case with some other chains that would fall into the same category cough*W*cough.The location is great. It's in a quiet, leafy neighbourhood, but with plenty of restaurant/bar options in the surrounding streets. There's a Metro station nearby though I found The Whitehouse to be easily walkable, and from there you're close to other main tourist sites.I was traveling alone with only one small suitcase, so didn't have the problem with space/storage that others have mentioned, though thinking back, I guess this could be an issue for a couple or someone staying for longer who's not as happy as I am to just live out of a case for a few days. I found the room to be very comfortable.I didn't try the bar/restaurant since I generally prefer to get out and about when visiting a new city, but it seemed very popular and very lively. This \"liveliness\" couldn't be heard from the rooms though, so nothing to worry about there.I've got no immediate plans to be in DC again - I was just there as a tourist for a few days - but if I ended up back there, I'd definitely choose to stay at The Carlyle again, and will make sure to checkout other Kimpton properties in the future."
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 56,
        "expertise": 0.0015474335478210001,
        "user_cities_visited": 51,
        "review_days": 0.392661555312157,
        "helpful_class": 0,
        "review_text": "We love Kimpton properties and I had read online that many of the San Fransisco Kimpton's had recently closed, although the Buchanan was a 'newer' property.  We heard other 'locals' at wine hour were saying that the Buchanan is going through some \"growing pains\" and it was better than it was last December (where the hallways were really bad).  We know Kimpton's are know for their quirky style but the guest rooms seemed half kind of updated but half run down.  The walls need color, they seem so cold and un-inviting.  I like the title in the bathroom but that's about it.  The door to the bathroom did not work well and just wasn't proper for a bathroom.The biggest problem is the walls are paper thin!!  Not only did we hear EVERYTHING outside our room, from people talking on the sidewalk, to car doors, motorcycles, etc.  Maybe that would be better if we were on a higher floor but it didn't appear so.  The beds were not comfortable and the walls between the rooms are paper thin, we heard EVERYTHING our neighbors did.  When they would close their bathroom door it was so loud it would wake you up.  In edition we heard their \"nightly activities\" FAR too clearly!  With all of the noise and the uncomfortable bed, I think I barely got 3 hours of sleep.  We were only staying 1 night while stopping in San Fran and this made the next day very miserable.  I really love Kimpton properties typically and am a Kimpton Karma Rewards member.  Unfortunately I cannot recommend this property."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 12,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "Hotel is well placed near to the local hub also to the bts sky train easy to use 5 mins walk faster to get to some destinations then taxi as roads can be very busy breakfast caters both international and local cuisine nice and clean with live music in the evening by bar"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 95,
        "review_days": 0.022453450164293003,
        "helpful_class": 1,
        "review_text": "Perfect location, high quality service, comfortable rooms, great buffet breakfast.For those who plan to travel by car after staying at the hotel, major rental companies are located less than two or three blocks away. The end point of San Francisco's cable car is two blocks away from the hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 1,
        "review_days": 0.964403066812705,
        "helpful_class": 0,
        "review_text": "Great hotel- accommodating close to beach shopping and restaurants. Friendly staff,very clean, vallet awesome. Definitely stay there again. Beach access/sea turtles/paddle board/awesome sunsets. Hotel easy to find"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 209,
        "review_days": 0.615005476451259,
        "helpful_class": 2,
        "review_text": "This was our 4th time staying at this hotel. We feel at home here. Douglas and Kathryn at the front desk were great and helpful. We have been advised that this hotel will be undergoing renovations this year and that kitchen amenities may become limited. In our opinion this would take away from the charm of this hotel.We truly hope they keep the best of what they have now, as we really enjoy staying here."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 6,
        "review_days": 0.07064622124863,
        "helpful_class": 1,
        "review_text": "Never, Ever - Park your car at this hotel....you will pay a full 24hrs charge (@$28 + Tax) if your car is there for more than 4hrs. On our last day our car was parked for 4hrs 30mins and we paid the full 24hrs.......I asked the management team if there was anything they could do.....and there's not! Despite the hotel being slightly above average it was ruined by the fact they went out there way to rip you off!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 15,
        "expertise": 0.0018060709536170002,
        "user_cities_visited": 25,
        "review_days": 0.483570646221248,
        "helpful_class": 1,
        "review_text": "My family of 2 adults & 2 teenagers spent 4 nights at the Handlery Hotel during our visit to San Francisco. The location of this property is perfect to get around the city with ease. We had a room in the Historic Building & were comfortable with 2 double beds & a fold out sofa bed. We were provided with a kettle so we could make a nice cup of tea! Car parking is available for a fee, a swimming pool & gym if you have time & there is a restaurant next door which is convenient to grab some breakfast before heading out for the day. Public transport is just steps away as well as many restaurants & shopping. Fishermans Wharf is only a muni or cable car ride away. We would highly recommend the Handlery to anyone visiting San Francisco & would stay again"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "Everything about the hotel itself were great semi hot breakfast was served with scrambled eggs turkey links and make your own pancakes. Staff were super friendly and helpful. Especially Tre (person working night shift whom we had most interactions with). It was raining during our weekend and hotel even have a massive umbrella for you to borrow. It is close to many cozy restaurants that we tried out the izakaya was a our favorite with tasty Japanese food and good beer. Would definitely return!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "Great option near Westlake Station and Pike Place Market.  Good restaurant options. Clean updated friendly hotel. Just need better pillows. Alexa room was clever idea but bit of a hassle when Alexa misunderstood. Will return."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.488499452354874,
        "helpful_class": 2,
        "review_text": "I like this hotel and always stay there when I'm in town. It is very comfortable and well located in Union Square close to BART. In this case the baggage area at San Francisco airport was right beside the BART entrance and I was able to go to my hotel for $8.95 and not be affected by traffic."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 17,
        "expertise": 0.0017654198389050002,
        "user_cities_visited": 66,
        "review_days": 0.544906900328587,
        "helpful_class": 0,
        "review_text": "Me and a friend stayed here from the 14th - 18th September in room 309, not the best view ever but could see the zip liners from Fremont st. If you took a taxi to the strip ( turn right at the valet entrance) it was roughly $30, but if you turn left at the same location, you can get a bus for $6. Overall, good stay, friendly atmosphere (could be down to the constant strong smell of weed !!) and would stay here again"
    },
    {
        "user_review_posted": 1705,
        "user_total_helpful_votes": 512,
        "expertise": 0.001347556352841,
        "user_cities_visited": 560,
        "review_days": 0.392113910186199,
        "helpful_class": 0,
        "review_text": "We stayed at Hyatt Place / National Mall for 4 nights when we visited DC with our friends. It is an ideal location for a sightseeing trip. Not only are you close for walking, but cabs and Uber are readily available in this area.This seems to be a relatively new property, everything is clean and functional. We ate the free breakfast everyday. It was much better than average and the staff couldn't be more helpful. We did not utilize the restaurant or bar in the hotel.This hotel is located in the same building as the fire department. We didn't hear the fire trucks while we were there, but asking for a room away from the truck doors on the East side might be a good idea."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.539978094194961,
        "helpful_class": 0,
        "review_text": "We didn't go to the hotel fitness , it's good.Unfortunately my daughter and I had the accident in the swimming pool, the floor is very irregular, with somewhere which could cut our feet. It was so bad for such good hotel. We also meet somebody else had the same case and we thing to do not go again over there."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 3,
        "review_days": 0.080503833515881,
        "helpful_class": 1,
        "review_text": "Wonderful stay in this non-chain, well-located and completely renovated hotel. Excellent service, delicious compementary breakfast, friendly staff who offered to move our car to avoid tickets and gave us passes to a local gym if we wanted a fuller workout than the modest but fully equipped yum in-house offered. I highly recommend staying at the Drisco!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.612267250821467,
        "helpful_class": 0,
        "review_text": "It's a compact, efficient, well-priced hotel in a great location. I've been here several  times and always loved it. The  staff are friendly and helpful, and the rooms are small, but comfortable and up-to-date. There was a brief problem with the heater in my room but the staff were on top of it right away and followed up very well."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.37239868565169704,
        "helpful_class": 0,
        "review_text": "Despite not being directly on the beach the Embassy Suites is a very good location for restaurants,  shopping and a short walk to Waikiki beach. We overlooked the pool and had a great view of the ocean beyond Fort DeBussy park. All staff were helpful and friendly. The breakfast buffet was great especially the made-to-order omelet station! The band at the Manager's Reception was really talented and got the crowd involved."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 96,
        "expertise": 0.0038394141199920005,
        "user_cities_visited": 683,
        "review_days": 0.7081051478641841,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights on our recent trip to Vegas. The reception staff were very friendly and helpful and got us checked in quickly. The Moorea room was very spacious, clean and tidy with a view of the Vegas lights. The hotel has a nice resort feel to it with the big pool and lazy river and it was nice to cool off in after a hot day in the Nevada sun. Unfortunately on our last day the pool was closed due to a number 2 getting loose in the pool which made the lazy river very busy!! There is a Dennys attached to the hotel which was great for breakfast or dinner. If you want McDonald's there is one on the way to the big shopping mall a few hundred meters up the road. We used the resort shuttle to go in and out of Vegas which was great as you don't have the hassle of parking. They also have shuttles that go to Fremont Street on certain days but you need to book these through the concierge as they have limited seats available. Would definitely recommend and we'll be back next time we're in Vegas."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "Had a great time in Vegas at 4Queens!!  Usually stay on the Strip but decided to try downtown and glad we did. Our rooms were a tad outdated but didn't care cuz the price was right  And the views out our windows were fantastic, on 18th floor overlooking Fremont with the gorgeous mountains all around!!!  And the windows actually open and are huge!!!  Everyone was very nice and helpful, very easy to find your way around casino and it's right in the middle of the action on Fremont St.  Ate at Magnolia's once and had the best hot roast beef sandwich/mashed potatoes and gravy I had ever had!!!  Wish I had won more money but it was a great little vacation and I would definitely stay at 4Queens again!!!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 6,
        "review_days": 0.20591456736035002,
        "helpful_class": 0,
        "review_text": "I stayed here while on business. After long days it's nice to have a restaurant and/or room service. The room is a good size and well-appointed with the fridge and coffee. Bath is a nice size. My room was made up properly each day, amenities restocked. (Other hotels will miss the regular coffee, etc...)"
    },
    {
        "user_review_posted": 181,
        "user_total_helpful_votes": 62,
        "expertise": 0.0015526672409150002,
        "user_cities_visited": 164,
        "review_days": 0.9539978094194961,
        "helpful_class": 0,
        "review_text": "Recently renovated with modern luxe look while maintaining charm.  Excellent service at front desk and Manuel in lobby, who was very helpful with questions about the city, directions and giving a warm welcome every time.Comfortable bed and linens.  Good water pressure in shower.Very convenient in downtown DC, just 2 blocks from metro.  I'll definitely be back."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 4,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 10,
        "review_days": 0.921686746987951,
        "helpful_class": 0,
        "review_text": "We love to stay at The Donatello when we are in SF. It is so close to Union Square, yet has a smaller, more personable feel. The staff has been there for years and they provide excellent service. The hotel recently updated their rooms and they are so nice. My only complaint is that they don\u2019t have double pane windows. The rooms along Post Street can be pretty loud at night. I hope they will consider adding double pane windows in the future to cut down on the street noise."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 12,
        "review_days": 0.020810514786418002,
        "helpful_class": 0,
        "review_text": "We were so happy at this Hotel. The staff was so friendly and the rooms are big and very comfortable. We had our delicious capuccinos every mornig with the expresso machine in our room. My teenagers had a lot of fun at the recreation area above the lobby. Pool tables and music.The Hotel is a 2 minute walk to the Westfield Mall!, shopping while the kids are at the bar and your husband resting. We stayed for 5 nights and found great restaurants to have breakfast and dinner near the Hotel. Book it!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.670317634173055,
        "helpful_class": 2,
        "review_text": "Stayed here the past week. Check in was a breeze, Norma checked us in and looked after us very quickly and professionally.Our room was great, very friendly staff, other quests were very friendly.My two complaints are :(1) I thought the site was a non smoking resort, we stayed in Tower 2 and they were smoking at all times right outside the entrance door.  People were walking on the walking paths smoking.(2) The staff of the restaurant needs to be provided with a customer service course, may be some of the resort staff can give them a few pointers.We will be back."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.095837897042716,
        "helpful_class": 0,
        "review_text": "Room was nice, hotel staff were helpful.  Not close to any of the major tourist attractions, so you had to make your own way there. Good for shopping, and public transport.  We enjoyed the Terminal 21 shopping mall which is very close."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 13,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "Charming service at check-in, and a colourful, fun lobby that promised more of the same in my room. Plenty of space in my room, and very comfortable hotel areas to hang out - the gym, pool, lounge, bar ....A boutique hotel that doesn\u2019t take itself too seriously, while maintaining an all-round excellent level of service."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.730558598028477,
        "helpful_class": 0,
        "review_text": "Hotel was nice, good service, clean room and complimentary coffee great. Only problem was, and it\u2019s a biggie, was a homeless woman that heckled you EVRY time you were outside of the establishment. Whether waiting for your car or having a smoke. She even stood by the outside dining area and bothered the patrons. Very uncomfortable. I hate to sound heartless but shouldn\u2019t they try to get her some help instead of empowering her to harass their clients daily?"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.521358159912376,
        "helpful_class": 0,
        "review_text": "This hotel is conveniently located in downtown DC with walking distance to midtown and downtown neighborhoods.  The rooms are spacious and clean.  Staff are helpful and courteous.  Complimentary breakfast and evening reception are the bonus.  I can see ourselves staying here again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 10,
        "expertise": 0.003126264298061,
        "user_cities_visited": 9,
        "review_days": 0.7732749178532311,
        "helpful_class": 0,
        "review_text": "From the moment we pulled up to the entrance until we sadly had to leave, I must say this was one of our better hotel stays we\u2019ve had in a long time. The room was clean, really clean, and the bed was as comfortable as if we were at home! Everyone we spoke to or asked questions for places to visit were exceptionally helpful and willing to go further than just answering the question at hand. Easy indoor access to shopping and great food and right around the corner from The Billy Goat! Definitely will return in warmer times, cold and snow not seen in 30 years, go figure! I highly recommend!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.7535596933187291,
        "helpful_class": 1,
        "review_text": "Holiday during our Anni. Requested for small favour to decorate our room upon our arrival. Hotel team did a good job and we came in with AWE when we saw the beautiful decorations in our room. Indeed, spacious room, tidy & clean.  Easy access to malls and night markets. We explored our own walking thru out the days. Visited Mosque.  No tutuk or taxi. We took train to Terminal 21. Had a great time spend 7days in Pratunam, Bangkok. Definitely will return again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "This hotel was a great option for our family trip to DC.  The larger rooms allowed everyone to have a bed and not trip over each other.  We stayed for 6 days and it didn\u2019t feel cramped.  I loved having the refrigerator and microwave in the room!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.13417305585980202,
        "helpful_class": 1,
        "review_text": "Stayed at the property July 21-25 and loved the rooms, but they closed the courtyard, gym and gameroom from 8 am -11pm on the 23rd. Then gave us some useless discount coupon in return. The courtyard was the main reason we booked this place and they closed it for 15 hours?!! Unaccecptable! The only good things were the rooms, small but cool design, and the desk staff was terrific.  Beware the strong smell of urine on the sidewalks around the building, yuck!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 9,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 9,
        "review_days": 0.9539978094194961,
        "helpful_class": 0,
        "review_text": "My husband and spent three nights after a cruise to Hawaii. We had a transfer from the cruise ship to the Hotel and this is where my disapointment in choosing this hotel as part of our cruise vacation package started.We were dropped off on a side street where a passenger had to help unload luggage it was chaotic and unorganized. The driver was not sure where we were to go, a person from the hotel showed us where to put our bags and informed me not to leave anything of value on the loading dock. And said just walk around the building with very little direction. The signage was aweful and took a while for the group of us to find the front desk. We were told to come back for 130 as they would put a rush on the room, we came back at 2 and told that rooms are not ready until 3, we came back at 320 and still the room was not ready but they phoned and cancelled what they called a second check of the room and let us in. The hotel was under construction which we did not know would be occurring. The elevators were slow to the point that they posted signage to show peak times.The rooms were large which was nice, the bathroom was worn with the tub paint job very obvious. It looked like they did an upgrade of the room trying to modernize but not done with dedication to details. (Ie bottom of doors all chipped, two tone badly painted tub). The signage throughout was not very clear or visable.The location is right in the middle of things so that is a positive if you want quick access to the beach and shopping.For the price I was very disappointed and I should have explored the hotel better. I know all of the area is expensive $350+ a night hotels, $60 hotel buffet etc."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 11,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.667579408543263,
        "helpful_class": 0,
        "review_text": "Very clean and updated- good workout room- very positive, courteous staffers, and a great location- DuPont Circle. You have my recommendation, and we will return again! Also, they very nicely provided free drink vouchers simply because it took a few minutes for our car to be located."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 8,
        "expertise": 0.0007928993171820001,
        "user_cities_visited": 22,
        "review_days": 0.6434830230010951,
        "helpful_class": 1,
        "review_text": "Our family spent two nights here, and enjoyed every minute of our stay. The staff was friendly, and the room was spacious, comfortable, and clean. Best of all - an amazing breakfast was included! Word to the wise - if you go during a school break, get to breakfast early.We would definitely consider coming back to this hotel."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 307,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "A nice variety of both food and desserts! Chef Laurent is excellent at his creations and also some chocolate themed drinks.  The manager, Mildly was very sweet and helpful! An experience I look forward to again."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 15,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 9,
        "review_days": 0.021358159912376003,
        "helpful_class": 1,
        "review_text": "Recommended by travel agents, we stayed here for 3 nights.Hotel was very clean and had all the amenities you would need in a hotel in the city. Rooftop pool was good, very clean and relaxing atmosphere. Gym was standard.Breakfast buffet included in the room price and was always great, with good service.The hotel has a few restaurants but compared to others in the city, they were expensive so we chose to eat out.Location is ideal, 5 minuets from the sky train which can pretty much take you anywhere you want in Bangkok!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9178532311062431,
        "helpful_class": 0,
        "review_text": "Good value.  A bit noisy in room overlooking Diversey.  Would recommend asking for an interior room. Great location with good food options nearby and walkable to lake, DePaul, train to downtown.  Would definitely stay here again."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 28,
        "expertise": 0.0010717249782920002,
        "user_cities_visited": 37,
        "review_days": 0.17798466593647302,
        "helpful_class": 1,
        "review_text": "My sister and I traveled here for her 40th birthday and had a queen/queen room with a partial view.  We did the Discovery Awaits package.  The valet was awesome!  We would leave by 10am each morning to explore the city and be back around 8 pm in enough time to valet the car and walk to dinner.  The room was charming with the exposed brick from the old cannery.  Beds comfortable.  Definite charm throughout this hotel with a great nautical theme. Had breakfast through package at the Blue Mermaid and enjoyed the patio dining each morning.  Food was consistently good.  Had wifi with this package and thoroughly enjoyed our stay!  Highly recommend and would go back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.7519167579408541,
        "helpful_class": 2,
        "review_text": "No housekeeping, no room service, loud protesting outside throughout the day. Hotel staff unapologetic and rude, with no accommodation in price. For almost $400/night, this is completely absurd. Further, room was dated, with a view of the facade of an adjacent building. Independent of the strike, would not recommend in this neighborhood/price. Cancel your reservation and do not patronize this hotel that treats guests and staff so poorly and take your business elsewhere."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 159,
        "expertise": 0.004869853676593001,
        "user_cities_visited": 29,
        "review_days": 0.198795180722891,
        "helpful_class": 0,
        "review_text": "We travel a lot, and being Executive Platinum Members, we usually stay in Marriott Hotels. This is a nice hotel with a great location, just two blocks from Union Square, incredible stores and very good restaurants. The hotel has a nice atmosphere. The rooms are comfortable and clean with good beds. The bathrooms, though, have a tiny showers that have an awful marble (brown, pink and black) that give you the sensation of taking a shower in a dungeon. It is impossible to know if they are dirty or just awful. The breakfast is very average and the service is very poor. The first day we saw supervisors (with suits and ties) cleaning tables and running all around, like in a state of emergency. Usually this line of hotels serves breakfast for Rewards Members in the lounge; not this one. That breakfast was (poorly) served in an area next to the lobby.We are moving to the Ritz Carlton for NYE....."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 7,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "Beautiful grounds-fairly large property with pools at each set of buildings-of course ours was being updated-but you can visit any of them.  Everyone was VERY nice and accommodating-we had a couple issues checking in, but it was all taken care of.  Use the free shuttle around the strip-save your feet!  You can walk to the Linq fairly easily, but you don't wanna have to do it everyday.  Breakfast at the Gold Mine every morning-several choices and good, strong coffee.  Glad to have down time by the pools.  We will return!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 30,
        "review_days": 0.672508214676889,
        "helpful_class": 1,
        "review_text": "Quiet clean comfortable rooms with good room service, nice roof top pool and friendly staff.  Breakfast was nice with varied choice for falangs and Asians. A little further down the soi for walking but free tuck tuck service and motorcycle taxi service 10baht"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.809419496166484,
        "helpful_class": 0,
        "review_text": "Rooms decent but tired. Casino alive, energetic, but smoky. Since I need 200 characters I will also mention the homeless who can get into the casino. Downtown I\u2019ve always only stayed at the Golden Nugget. I didn\u2019t notice the homeless problem there or the smoky level in the casino."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "Old, run down, smelly like an old persons house, stuffy room, amenities are lacking. Not like a typical best western. Very expensive for what you get which is an old, run down room with a hard bed. New ac/heater unit in room that runs non-stop because the upstairs area was so hot and stuffy with no AC in hotel."
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 59,
        "expertise": 0.002670626006305,
        "user_cities_visited": 96,
        "review_days": 0.40744797371303304,
        "helpful_class": 0,
        "review_text": "Good hotel, located near Pretchaburi metro. Comfortable rooms with nice views of the city. Beds very comfortable and room has many different amenities for the traveler. Swimming pool small but ok if not crowded. I only had challenge with check in. I had to wait 35 min and a guy told me several time to wait and wait without give me explanation for the delay. Overall good stay experience."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.474808324205914,
        "helpful_class": 0,
        "review_text": "First the good news: This hotel is absolutely beautiful and has a wonderful location. The staff are fantastic and will go way out of their way to help you. The restaurant, downstairs, is also quite good and reasonably priced.All of our complaints fall squarely under the category of \"First world problems.\" Overall, we had a great stay. Still, these things were noted:The bed was surprisingly bad for a $500 a night room. This wasn't a preference issue; the mattress had a soft spot and was generally uncomfortable.The room I booked was advertised as having a soaker tub - a key feature as we were coming in from several days hiking. The tub was fine, but was your standard tub. I was also surprised that we ran out of hot water, during the course of a normal (5 minute) shower, not one but twice during our stay.All in all, I probably would not stay here again. The hotel is beautiful, but they didn't come through where it counted most."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.23603504928806102,
        "helpful_class": 0,
        "review_text": "Very nice room and great location near Kennedy Center and GW University, but the real value is the friendly and helpful staff.  Every person we interacted with went out of their way to make us feel welcomed and comfortable."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.037239868565169004,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for a Convention.  Convenient location - close to the Capital.  Recently had an enjoyable stay at the Hyatt Regency in San Francisco, so we were expecting similar service and amenities.  We were greatly disappointed.  Upon arrival, staff at the main entry and check-in were far from welcoming and not friendly.  Definitely not worth staying in the Regency Club level (11th floor).  Had access to the Club Lounge, which had limited beverages & snacks however far less than what is provided in Hyatt Place facilities.  Our room left much to be desired. No bathrobes or daily newspaper delivery, as we expected.  No refrigerator.  The room only had 2 bath towels, for my wife and myself, so we had to request more.  One day we didn't even receive a bath mat and had to use a hand towel.  The cards to our room and the Club Lounge didn't work on several occasions.  This is fine once, but when you're staying on the 11th floor, became quite a hassle.  The bedding was undesirable - no down blankets- just 2 sheets with a light blanket in between.  We were expecting a lot more.  The level of service was a surprise as well.  Definitely won't stay here again, and expect more from the Hyatt brand.  We're very patient travelers and very rarely complain, however, I felt it necessary to provide this review for others."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 47,
        "expertise": 0.002512425790856,
        "user_cities_visited": 33,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "Stayed here for two nights at the end of our holidays. Let me say, fabulous hotel, beds are so comfy and with plush duvets and plush pillows, was the perfect way to end our holidays.The rooms are a good size, we had two double beds  for my hubby, our son and myself.This hotel is ideally located close to shopping mall, bus stops etc. Everything a family would want to do while visiting San Fran is only short walk away. The restaurant, while a little pricey was great food.The concierge was very helpful and held our bags on the final day so we could check out and pick them up later.Staff were lovely and all very helpful, trying to make our stay as comfortable as possibleLoved this hotel and would recommend it 100%"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.582694414019715,
        "helpful_class": 0,
        "review_text": "I have stayed at this hotel before and my stay has been constantly excellent. Also the Dupont bar is a great spot and you are just in the middle of Dupont Circle and 1 min away from the metro. I highly recommend it."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 40,
        "expertise": 0.014827829127729002,
        "user_cities_visited": 10,
        "review_days": 0.10514786418400801,
        "helpful_class": 2,
        "review_text": "Kimpton Hotels are known for being lovely, personal and casually luxurious. The mark is off here. The hotel is out of the Kimpton league and here's why.ARRIVALIs anyone home? How disconcerting to arrive as a guest with no one to greet when entering. If nervous after entering what appears to be a dressing room for a vaudeville actress, the small sign in front of the stairs advising of the second floor lobby could be missed. I am certain at least every other new arrival walks about this dark and quirky entrance (think feathered chairs, mirrors and show bulbs) absolutely befuddled.Note to Allegro:Please place an attendant with even a small desk to greet individuals at the street level inside. This person can describe the hotel and direct a guest upstairs for full registration.Secondly, the decor is far too dark and frankly, scary. While there are abstract works of modern art, the repetitive blacks and grays, smudged brass fixtures, quirky furniture and bulbs read, \"Update needed!\"CHECK INThe attendants are quick and efficient at check in. The lobby snacks and complimentary happy hour are a nice touch.ROOMSCaution: The rooms can cause claustrophobia. There was no closet, iron or board in my room. There is no place to set an open suitcase. The bathroom is so minuscule, the sink is sideways. The gray-scale wallpaper only made the rooms seem smaller.The \"king\" was a definite full. Call to confirm any upgrade or deal for bed size. Honestly, a bigger bed may not be a good idea. The room is simply too small. Rooms need insulation.Linens are comfortable, crisp and white with nice throw pillows. The TV is large flatscreen. There is a desk with plenty of places to charge technology.ROOM SERVICEThere is none. While there is an Italian restaurant in the same building, they do not deliver to the hotel -- but will charge meals if picked up -- to your room. It is billed as the property's restaurant, however, the 'No Delivery\" is odd.Note to 312 Restaurant and Allegro:One of the great things about hotel stays is breakfast in bed and room service! This is a greatly missed opportunity to make lives easier for guests after a day out. Also, advertisement should clearly note no room service instead of declaring a restaurant on site.AMENITIESBath products were faintly scented and okay. No robe or slippers. No pool. No spa. There were many cubbies and corners for relaxing in the lobby. The coffee, tea and ever-present snacks, along with the hosted cocktail hour with complimentary drinks were a nice touch. There's a Starbucks entrance just inside the first floor.IN SUMPerhaps if catching a show for a quick stay, the hotel may provide a place to sleep. If looking for the Kimpton boutique hotel experience, I must say Hotel Allegro is more of a cabaret stay than traditional Kimpton. You know what makes a trip great for you. Plan accordingly. Happy travels!"
    },
    {
        "user_review_posted": 1808,
        "user_total_helpful_votes": 629,
        "expertise": 0.001578673962693,
        "user_cities_visited": 400,
        "review_days": 0.7623220153340631,
        "helpful_class": 0,
        "review_text": "I arrived here (late and I read about this place before arrival. It has a good rating. Check-in was easy, arriving late at night (or early morning) and the porter waits to bring your luggage to your room. They did not have any drinking water when I checked in but I learned that they provide during the day.  In order to have a second set of keys you must deposit 200 baht. I have never heard of this before. What a turn off! Why will you blemish a nice reputation or review because of a cheap move like this? Those plastic keys are so inexpensive even if they do not return it. Then when my group arrived, they actually did not require from them? Was that a profiling? Who knows?Breakfast is included and it is buffet. They have a vegetarian section and their tofu was atrocious. It was like a puffy marshmallows, hollow, sweet and yucky! The rest was okay.Staff is courteous, rooms are spacious and clean but towels are run down and need replacements.There is a pool and spa on the third floor. This place is enormous and centrally located."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 19,
        "review_days": 0.222343921139101,
        "helpful_class": 0,
        "review_text": "Very good hotel with lovely outdoor relaxing area and large pool. Also, very good food and cocktails at the American restaurant on site and a free, large selection, breakfast buffet. The room was clean and very comfortable and up to N. American standards. Definitely recommend it."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 10,
        "expertise": 0.0010737843227480001,
        "user_cities_visited": 32,
        "review_days": 0.10624315443592501,
        "helpful_class": 1,
        "review_text": "This hotel was recently renovated. The rooms are quite nice. When arriving, there were three people at the front desk. Two people were having a conversation for several minutes and did not acknowledge me. Another was helping someone on the phone. As soon as she finished, she helped us and was very friendly.We did have a question about our billing. We had to ask twice to discuss the concern, because the person at the desk kept saying she doesn't handle those questions. We were to ask them at checkout, which seemed odd to me.when I got to my room, there was a complimentary bottle of water waiting for me. The seal was clearly broken. Lastly, we had breakfast in the hotel restaurant downstairs. We were not greeted.we decided to seat ourselves, and waited 5 minutes. Finally, we decided to go back to the front and get our own menus so we could be prepared when someone finally acknowledged us. Only at that point did someone come out, and we were told to put the menus down and wait.In short, the place is nice to look at, but I'm not certain hospitality or attention to detail is their forte."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 9,
        "review_days": 0.150054764512595,
        "helpful_class": 1,
        "review_text": "We had a 4 night stay at this boutique hotel.  Front desk and concierge were very friendly and helpful , especially for first time visitors to this beautiful city.  The room was clean and comfortable. The location was excellent, right  in the heart of Union Square.  The only negative to this hotel was the street noise, since there is no air conditioning the windows had to be open."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 16,
        "expertise": 0.00695134061569,
        "user_cities_visited": 8,
        "review_days": 0.5903614457831321,
        "helpful_class": 1,
        "review_text": "Was there 2 nights earlier this week with college age kiddo who just finished semester's finals. After first night, I entered a preview of this review on the hotel's contact-us web form, with request that it be forwarded to management. To be fair, I wanted to give them an oppty to correct what was really lacking. Nothing changed. So...Great, great locale!Staff was professional. Not overly friendly, but perfectly fine. Exception was the overly aggressive hostess/greeter type out front at the restaurant who so kindly and persistently invites you to dine there every time you walk by. All restaurants along Ocean Dr in SoBe seem to have same overly aggressive (i.e. annoying!) hostess/greeter role, but when I'm obviously headed up to my room from beach or in need of a shower after a run, give it a rest and let me walk into lobby without accosting me.Lobby was beautiful.Room was meh. Very clean. Decor was very dated. Mattress was meh, too.Beach chairs and beach towels were like new. In fact, all linens were plush high-end and in like-new condition.Now the big issue... breakfast buffet was unbecoming of a Days Inn along an Interstate. Limited choices: runny undercooked eggs, sausage, potatoes, thawed frozen cheap bagels, corn flakes. A gallon of whole milk sitting on the counter. Soggy watermelon that had been sliced days earlier. \"OJ\" that tasted like either Sunny D or like it was made from concentrate with added sugar. Cold cold food in the chafing dishes one hour into the 2-hour buffet. Hot food not replenished. Just a ton made in advance of the start of the buffet. Some of the chafing dishes had 0 burners below, others had 1, and they were all stuffed to the rim in what had been mass-mass-produced earlier that morning. The hot food was all VERY COLD an hour into their 2-hour breakfast window.3.5 stars if not for the breakfast. 2.5 stars with the breakfast as part of my stay. If you get a good deal then stay here but eat (at least breakfast) elsewhere."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.08324205914567301,
        "helpful_class": 1,
        "review_text": "The rooms are very clean and nice. The hotel has a good location, close to the Fishersman Warf and Lombard street. The WIFI at the hotel is almost not working at all, its just terrible. The staff is not very friendly and polite. The staff needs to take an course in how to treat their guests."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.018619934282584003,
        "helpful_class": 0,
        "review_text": "My boyfriend and I stayed here in August last year, the location is great as it is a nice walk down to fisherman's  wharf and tourist attractions around that area. This hotel has free parking which seems to be hard to find in San Francisco! The rooms are basic but comfortable and in my opinion good value for money for a city centre location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "What a surprise ... exactly the type of hotel and position we crave !  Modern (no pun intended) ... clean, laid back, but a little edgy. Looks cool, and smells better !! Absolutely loved the hotel and location,the staff were young but professional, efficient and very friendly, so now we have to go back soon...  especially as they have even done some renos !  I rate this place 10 out of 10."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 14,
        "expertise": 0.022545882526021,
        "user_cities_visited": 1,
        "review_days": 0.41730558598028406,
        "helpful_class": 3,
        "review_text": "I booked into the Golden Gate a few months prior to my trip using the GG website.  Several other 3rd party sites offered better deals by a few dollars but I didn\u2019t want any hassles at registration so I figured the GG website was the best option.  I was surprised when I got to the registration desk on a Sunday night in low season (I was the only person in the line) to hear\u2026 \u201cSorry we don\u2019t have a room for you.  What???The reception staff was nice and said I could stay at their sister property The D for the same price I paid at GG so I figured that was a bit inconvenient but it works for me.  I walked down to the D and it was a great facility so it was a win for me.  The D is renovated and in my opinion a much nicer hotel so it was an easy move.  I was worried this was going to be a \u201cbait and switch\u201d move so I would end up paying the higher rate at the D but they honored the price at the GG and I was very happy.  I came back to the GG each night to lose my money on the tables but I did have a good time.I come down to Vegas every year and can\u2019t believe the amount of homeless that are panhandling around the Fremont area.  Fremont Street is that train wreck of humanity you don\u2019t want to look at but you just have to see it.  I generally stay on the strip and visit Fremont rather than staying Downtown and I will go back to doing that.  Downtown is a depressing place during the day and the nightly freak show gets old pretty quick.  I didn\u2019t think the noise would bother me at night but on night 2 I was wishing I had stayed on the Strip."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "We stayed one week recently at this hotel. I usually stay on the Strip but, had to reconsider due to the climb in resort fee and other nickle and dime expenses those hotel are charging these days...this place was great because it's less than 3 miles from the Strip and has a shuttle that dependable and FREE. An Uber ride back was less than 10 bucks. The Hotel itself was clean and the staff friendly and knowledgeable. It is situated near many eating spots...parking was free and there is wifi...not the greatest but available. The Hotel has a business center, rec room, mini golf, and my favorite the pool. Our room had a large tub with propulsions... and a kitchenette that served the purpose. Rooms were cool as the temp soared. I cannot give the hotel 5 stars however because of our disappointment with breakfast. Bagels, a fruit, and coffee. We wondered how much more expense could be spared for juice or milk, dry cereal or yogurt. I get the whole free breakfast idea but after staying in tons of hotels all my life I am of an opinion that the hotel should offer more. We ended up going elsewhere once we saw that it really wasn't going to be more variety offered. I think cereals, juice  and yogurt economically if you think about it...can be stored until they are used up. You get what you pay for I guess. You always have the option of something else  I just dont like when I hear free breakfast and no effort is really put in having it. The Kitchenette and a trip to the grocery store took care of it though. The Hotel offered activities like ice cream socials ...etc which is an extra and nice touch. We will be back and we will recommend this place to everyone we can."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
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        "review_days": 0.326944140197152,
        "helpful_class": 2,
        "review_text": "Location, atmosphere, room, (car)service, breakfast, dinner, all highest quality and very pleasant.Kind, professional staff, very well managed by Marina.Spectacular views on White House, Washington Monument and Lafayette Park from the top floor.Highly recommended!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.194414019715224,
        "helpful_class": 0,
        "review_text": "I'm going to start off by saying I love that the employees have a sense of humor! As a joke, I wrote in the notes of my reservation that I wanted a framed photo of Kurt Cobain in our room, and they actually did it! I work in the hotel industry so I was glad to see they participated in a little fun. My boyfriend and I stayed here with another couple in a two bedroom, one bath suite and it was more than enough space. We didn't use the kitchen for cooking but it came equipped with wine glasses which was a nice touch. I agree with some of the other reviews that our room was far away from the reception area, but it wasn't terrible. Thank you, Hampton Inn!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
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        "review_days": 0.799014238773274,
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        "review_text": "$200, inflexible rate for incidentals. I arrived earlier than my family but was unable to pay this exorbitant fee. The staff would not allow me to settle into the hotel room due to my inability to pay, though my family had paid for the hotel. I've stayed at many beautiful, expensive hotels and have never had to pay over $25 for incidentals. Please take care of your customers."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 45,
        "expertise": 0.003357450229346,
        "user_cities_visited": 26,
        "review_days": 0.492332968236582,
        "helpful_class": 0,
        "review_text": "This hotel is gorgeous and the staff is fantastic. Everyone greets you with a smile. Every staff member. The rooms are very luxurious and the bathrooms are fantastic. I cant imagine any of the rooms having a great view but the public spaces are beautiful and welcoming. The Spa was very relaxing and the gym had great equipment. I was uograded to the Executive lounge which came in very handy.."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 11,
        "review_days": 0.058050383351588006,
        "helpful_class": 0,
        "review_text": "As a non swimmer, I would not surf or go snorkeling so... we went in a submarine.  It was so cool.  Rented a three wheel buggy and wen to the Punch Bowl, took a day trip to Pearl Harbor and of course took in a Luau."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 38,
        "expertise": 0.003243958953988,
        "user_cities_visited": 25,
        "review_days": 0.14074479737130302,
        "helpful_class": 4,
        "review_text": "This was such a fun place to stay for my birthday weekend. The staff was super friendly and the place was just full of interesting art that was mind-boggling how these artists came up with these innovative ideas!Rooms were comfortable and well appointed. Lobby was so much fun with the unique style of decor and art.They have a wine hour with a bar centrally located in the lobby that is complementary. We did not take advantage of that because are so many bars that we wanted to try out in the area. But nice perk!The hotel management brought up a bottle of wine for my birthday. They were also very accommodating in every wayIt is centrally located just south of market, near a big shopping center with Nordstrom. Also just a few blocks from Union Square which was very convenient for usVery special place, that I would like to come back to in the future"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 37,
        "expertise": 0.009343949081575001,
        "user_cities_visited": 15,
        "review_days": 0.676341730558598,
        "helpful_class": 0,
        "review_text": "The hotel and staff are beyond outstanding. The service and attention to every little detail was wonderful. They remembered our names, Ton from the front desk, when we came back from the day out sightseeing. The staff from the executive lounge goes above and beyond to take care of your every need.Thanks for a great stay"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 9,
        "review_days": 0.6681270536692221,
        "helpful_class": 0,
        "review_text": "Our stay was perfect! This is, by far, the best airport hotel to stay at ORD. For the moment we stepped up to the front desk for checkin, the service was impeccable - much thanks to Eduardo helped us find a room that was perfect our family (2 young kids). He went off of his way to find us at the pool when it was ready for us, and the room was perfect. Lots of space & a view of the runway for the kids to stand on watch planes come in and take off for hours. After the kids were asleep, I ordered carryout for the adults from the hotel restaurant & headed down for a quick swim  (& sauna/steam room!) while it was prepared. For as close as it is to all the action, you can\u2019t hear any airport noise with the sound proof windows. The walk across the street to the terminal is the shortest airport commute you will ever have- perfect for an early morning flight out of busy ORD!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 17,
        "expertise": 0.001952995696789,
        "user_cities_visited": 25,
        "review_days": 0.0,
        "helpful_class": 1,
        "review_text": "The hotel is in a great area and very close to most attractions. Tons of restaurants, close to to the ocean, buses, Macy's and Pike Street Market. The staff are very helpful and friendly and especially Ryan, great guy ! Place looks like it has been recently painted and upgraded and is very clean. Rates were great and will definitely be back although I would have to reserve a courtyard facing room. Noise levels on 3rd ave are tremendous !"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 12,
        "expertise": 0.001507962779065,
        "user_cities_visited": 312,
        "review_days": 0.453450164293537,
        "helpful_class": 0,
        "review_text": "Had a wonderful time. The hotel itself is older but still maintained. We had a nice ocean view. The beds were small and not the highest quality but sufficient. We did have a bad experience with one of the maintenance staff. He said he had a complaint about noise and barged into our room when I opened the door. Very rude individual. We liked the pool area and its closeness to a restaraunt. It's hard to go wrong with a beachfront hotel and if you spend all your time outside then the room doesn't matter a lot."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 9,
        "expertise": 0.001213726139247,
        "user_cities_visited": 17,
        "review_days": 0.577217962760131,
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        "review_text": "Noise from the Freemont Street Experience was so loud your entire body vibrated. They gave us ear plugs NO help at all. Finally got moved to another room were the noise was not as bad. Hotel is old with no updates.casino is full of smoke and bad. Line to restaurant was always so long we never tried it. Little taco place was pretty bad. If you're going to Vegas stay on the strip. PS you have to pay for wifi."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.480284775465498,
        "helpful_class": 0,
        "review_text": "I love this hotel especially now that it's been renovated.  It's conveniently located and has a restaurant/bar. A special acknowledgement goes to Ron Clark, our favorite bartender of all times!  We've been been coming here for about 4 years and Ron remembers our favorite drinks.  Plus we love talking to him; he makes us feel like we're at home!  The front desk staff is always nice also.  If you're coming to DC then this hotel is a great place to stay."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 38,
        "expertise": 0.0018733857027090001,
        "user_cities_visited": 101,
        "review_days": 0.5657174151150051,
        "helpful_class": 1,
        "review_text": "we had a good time at Dream. The staff are nice, breakfast is good with a lot of choice and the room was clean and quite big. There was just one thing that didn't agree with me. They say if you leave the towels on the rack they won't change them for environmental reason and as I am a person who agrees with that I left the towel on the rack. However they've changed them anyway. Well I think that shouldn't be."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 56,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 98,
        "review_days": 0.093647316538882,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel to attend a baseball game and take in some of Seattle's attractions.  The hotel was perfectly central to everything we wanted to do and still close to water (view from hotel, access across the street).  The staff was very friendly and the room was clean and comfortable."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
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        "review_days": 0.23384446878422702,
        "helpful_class": 0,
        "review_text": "Very good value for the money paidStayed 2 nights but will book again soonStaff all friendly and made us feel welcomeRoom clean well equippedLovely buffet breakfastHighly recommend from Mr Chris from Surfers Paradise Australia"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 8,
        "review_days": 0.12541073384446802,
        "helpful_class": 1,
        "review_text": "Great value for the money! Nice older hotel, just a couple of blocks from China Town, steps away from Powell cable cars. Room was nice enough. Smaller as are most hotel rooms its age. The room was modern and quiet. The staff was very welcoming and helpful. Across the street is a great little hole in the wall restaurant called Roxanne's which has very reasonable prices. Lots of interesting international guests."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 120,
        "review_days": 0.10733844468784201,
        "helpful_class": 1,
        "review_text": "I stayed at this hotel for over a week. Really good beds, a nice pool with a nice pool bar, very good breakfast, a nice bar. You could hear some noice from the Thomas Circle, but not more than you have to expect when you stay at a city hotel. A short  walk from the city center. Nice and helpfull staff."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 9,
        "expertise": 0.000684100187575,
        "user_cities_visited": 98,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "All hotels in this city are expensive and parking is another necessary charge if you have rented a car as we had. This hotel served our needs well in an overnight stay in San Francisco. It was fairly new or newly decorated, in a great location within walking distance of Fisherman's Wharf. The concierge had helpful suggestions for dinner with clear directions. Our room was ready when we arrived at 11 am. The breakfast buffet served was better than expected the morning we left and the staff helpful with suggestions for routes to take as we headed up the coast to the Redwood National Park."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 7,
        "expertise": 0.00167831030738,
        "user_cities_visited": 15,
        "review_days": 0.691675794085432,
        "helpful_class": 2,
        "review_text": "Had fish and chips in the beach bar, reasonably priced wondered why there was not more people eating while listening to the music. Then the food arrived and I understood, it was dry and truly a big disappointment. Lift your game Moana,your exec chef needs to kick a few butts."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 32,
        "expertise": 0.002766641738284,
        "user_cities_visited": 13,
        "review_days": 0.30777656078860904,
        "helpful_class": 1,
        "review_text": "For the price that has been paid for the room, there's NO free wifi in the room. One needs to go to the lobby area to access free wifi - that goes the reading of morning news in the room. One has to pay @USD15 for one day's use. Compare this with T-Mobile's USD30 for ONE MONTH - it's a ripoff! An odd thing is, the hotel guests are more friendly, and smile more than the employees of the hotel! No worth checking into this hotel at all. It may look modern and classy, but it's like a nice shell that's empty inside. Or worse, a rotten core. Really disappointed with Sheraton @Seattle."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 15,
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        "review_days": 0.026834611171960003,
        "helpful_class": 0,
        "review_text": "Stayed for wife's 40th celebration with our 5 and 9 year old.  We are frequent Four Seasons guest, so we do expect the best when we stay.  This stay did not disappoint!  Our city view executive suite was upgraded to the corner lake view executive suite, and the front desk apologized it wasn't a better upgrade, but they were sold out.  The room was amazing, from the lake and Michigan ave views, to the separate shower and bath.  Loved the room.  The staff knew us by name after check in.  I never can get it at Four Seasons, I don't know if it facial recognition cameras or what, but how they know you, blows my mind away.  My wife got her favorite cake from a local restaurant, picked up by the Four Seasons, another desert for her birthday, and our kids got tshirts, hats, cookies, popcorn, coke, milk and other thing.  The kids bath products threw it over the top.  The pool was fantastic.  We had the brunch at Allium, and it should not be missed.  Our kids are ready to go back for my 45th next year.  We take our kids away on some great trips, and we try to stay in great hotels/resorts, and go on top notch cruises, but our kids keep saying this was one of the best trips they have taken.  My wife said her 40th was made so great with this trip.  Thank you Four Seasons Chicago for going above and beyond.  I feel that the extra money was very well spent!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.45180722891566205,
        "helpful_class": 0,
        "review_text": "Not only was this hotel super cute but it very clean and awesome staff. From booking through the hotel website we got $10 vouchers for the bakery in the hotel. The location of the hotel was also amazing. It was located close to the hottest bars and restaurants."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.34665936473165304,
        "helpful_class": 1,
        "review_text": "Clean Modern Hotel in a great and convenient Location. Only one block from San Francisco Museum of Modern Art....and both Neiman Marcus and Norsdtroms if you pefer to be close to the shops. . 5 min walk  to Union Square.Thank you to Sara who was warm, lovely and professional for her excellent service at check-in."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 16,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "A good location, which is a 10-minute walk to the main street. Has a small exercise room that is open 24 hours. The staff is excellent friendly staff. Not fancy, but nice and comfortable. Pool deck up top is nice to hang out and relax. Great bar service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8838992332968231,
        "helpful_class": 1,
        "review_text": "Room 339 is a nightmare. The room is like a bunker. No view. Doesn't worth that price. When I booked with hotel tonight it doesn't show the view so it's really not fair to do so. I would never come back to that hotel."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 7,
        "expertise": 0.0008336704794830001,
        "user_cities_visited": 13,
        "review_days": 0.25958378970427104,
        "helpful_class": 0,
        "review_text": "We stay at Best Westerns throughout the country.  As frequent travelers, we have pretty high expectations.  The staff of this property never disappoints.  The location is perfect for a downtown Seattle hotel, with several restaurants close by.  The rooms are nicely decorated and very clean.  This has more of the feel of a boutique hotel than most Best Westerns."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 398,
        "review_days": 0.9775465498357061,
        "helpful_class": 0,
        "review_text": "Service at this hotel is fantastic, greeted with smiles everywhere, with everyone keen to ensure that your experience is second to none. Amazing views of the Burj Khalifa from the room although building work in front of the hotel may change this in months/years to come. Rooms are nicely decorated with a large bathroom, separate wetroom, great rain shower and Molton Brown amenities. Turn down service daily ios a lovely touch! Pool area is large, quality furnishings and attentive staff. Breakfast buffet offers an amazing array of tasty treats, with option to sit outside and admire the Burj view, or inside the themed conservatory complete with Tuk Tuk! TreeHouse bar is amazing and gets very busy as its certainly one of THE bars in Dubai!  Free parking under the hotel is super handy, Wifi was OK, although couldnt send picture on whatsApp with free version, not ever prepared to pay for wifi these days, it should be a given.  Only couple of negatives - the sun resistant coating on the outside of the windows is peeling off and needs replacing, it spoils the view and the drawers in our room kept coming off the runners and falling out of the unit, needs fixing! Other than these small things, a great place to stay!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.6078860898138001,
        "helpful_class": 0,
        "review_text": "Spend our Christmas Holiday at the hotel for four nights. We got a complimentary upgrade to a king bed on the 29th floor thanks to the IHG credit card. Best views to the bay on eastside, There is no building blocking the view and you can watch the sunrise if not foggy. The foggy morning is stunning as well.Nice modern designed hotels with large rooms and floor height windows. We will definitely come back."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 45,
        "expertise": 0.003357450229346,
        "user_cities_visited": 26,
        "review_days": 0.7612267250821461,
        "helpful_class": 1,
        "review_text": "I Love my stay at the Ritz Carlton in DC. I like the small intimate lobby the bar in the restaurant and the gym downstairs. My room on the club lounge floor had a great view and was very comfortable and quiet. And all my interactions in the club lounge we\u2019re very friendly. They have a great staff there. I walked everywhere from Georgetown to the White House to Capitol Hill and everything was easy to get to. My check in was quick and my room was ready early which is always nice. I know the Georgetown Ritz is more cutting edge but I prefer this one."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 25,
        "expertise": 0.001034685919735,
        "user_cities_visited": 154,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "We booked this hotel in advance of buying tickets for the Pokemon Go Fest. We were not able to get tickets to the Go Fest (this was actually very fortunate), but decided to go to Chicago anyway. We really liked this hotel. It is close to Grant Park where the Fest was held, and the surrounding area is good for many activities and places to eat. The price of the room was very good, and the view from our room on the 33rd floor was awesome, allowing us to see the crowd inside Grant Park. We also enjoyed the Columbus Tap restaurant (separate review). Would definitely stay again. One thing to note, parking is not included for the room, the recommended basement garage does not gain direct access to the lobby. You have to walk outside a fairly short distance, but if it is raining, you will get wet. It is also over $30 per day to park there."
    },
    {
        "user_review_posted": 453,
        "user_total_helpful_votes": 182,
        "expertise": 0.0018401968657460002,
        "user_cities_visited": 142,
        "review_days": 0.014786418400876002,
        "helpful_class": 0,
        "review_text": "Waiting $20+ minutes to get my car was ridiculous particularly given the hefty parking charge. Maybe the Kimpton sale ti Intercontinental Hotel group was not such a good idea. They have to do better. Not even an apology."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 40,
        "expertise": 0.00195557809283,
        "user_cities_visited": 139,
        "review_days": 0.22562979189485202,
        "helpful_class": 1,
        "review_text": "This Kimpton Hotel is in DuPont Circle area and is the nicest one in the DuPont Circle. Very clean hotel. Nice amenities. Comfy bed. Front desk staff very nice. Especially door man Tura and Yitbarak. Ready to please and help with bags and get us taxis. Antuan also very personable. Restaurant had delicious breakfast and bar good drinks but bar woman was a lil crabby. Otherwise I loved this place."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 24,
        "expertise": 0.0012934890837760001,
        "user_cities_visited": 46,
        "review_days": 0.9173055859802841,
        "helpful_class": 0,
        "review_text": "We stayed four days coming back from Mauritius before heading back home.We loved to stay at Park Hyatt, the thai kitchen is great, very nice and attractive bar, delicious breakfast buffet.But the whole choice would be nothing without the great and friendly staff! Everyone was supportive, warm and welcoming. A great thank you I like to give to Rafael from the concierge who did a remarkable job solving and private issue we had. Thank you Rafael!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 45,
        "expertise": 0.002690567735254,
        "user_cities_visited": 410,
        "review_days": 0.6341730558598021,
        "helpful_class": 2,
        "review_text": "I was attending a medical meeting at the Grand Hyatt on Union Square. AS I wanted to find a less expensive rate I searched discount web sites. The Chancellor got a good score and the reviews described a place I would like at a good price. The reviews proved to be accurate.The reception area was organized and the staff welcoming.. There were cookies and apples in addition to cold water, hot water and coffee.The room was clean and large enough. There was a window that cracked open and a ceiling fan that ran well. I had a queen bed that was firm which I like. The bathroom was fine, the water presssure good for the 12th floor and there was a safe and a fridge in the room.There was an umbrella for my use in the room. The maid service was fine.The hotel is right on the PowellHyde cable care line so getting to Fisherman's wharf is no problem. Union Sq is a great location so the hotel was a great value."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.742606790799561,
        "helpful_class": 0,
        "review_text": "I was pleasantly surprised with the excellence of our stay at the Hyatt Centric Waikiki Beach.  I tend to be quite particular, but the room was extremely comfortable and the staff were wonderful.  I will definitely stay here the next time I am in Honolulu."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "The hotel is ideally situated close to airport links and the CBD - making it easy to get to/from and around Bangkok. It is very high quality, great value and the service levels are excellent. Highly recommended, would visit again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.38828039430449,
        "helpful_class": 0,
        "review_text": "We stay there for 4 night in tower C/20th floor.Furniture was old. Breakfast in averageStuff was so friendly wifi just in lobby was free.Neighbor hood was very crowded.\u0647\u062a\u0644 \u062e\u064a\u0644\u064a \u0628\u0632\u0631\u06af\u064a \u0628\u0648\u062f\u0645\u0627 \u062f\u0631 \u0637\u0628\u0642\u0647 \u0628\u064a\u0633\u062a\u0645 \u0628\u0631\u062c \u0633\u064a \u0627\u0642\u0627\u0645\u062a \u062f\u0627\u0634\u062a\u064a\u0645 \u0648\u0633\u0627\u064a\u0644 \u0647\u062a\u0644 \u0642\u062f\u064a\u0645\u064a \u0646\u0638\u0627\u0641\u062a \u062e\u0648\u0628 \u0635\u0628\u062d\u0627\u0646\u0647 \u062f\u0631 \u062d\u062f \u0645\u062a\u0648\u0633\u0637"
    },
    {
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        "review_days": 0.627601314348302,
        "helpful_class": 0,
        "review_text": "Everyone from the door person to the concierge to the front desk personnel was simply Awesome. The accommodations were fabulous also. The location was very convenient. The hotel was very clean and the meeting facilities were very good also."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 6,
        "review_days": 0.5104052573932091,
        "helpful_class": 1,
        "review_text": "My stay at Hotel Zoe was great. The hotel staff friendly and accommodating. I was upgraded to accommodate my daughter joining me later in the week at no additional charge. The concierge helped with our agenda with no pressure to purchase . My room was clean and cozy. The hotel is still in the  process of renovating  but they did not get in the way of guests coming and going. We did try the hotel restaurant but was expensive and not wonderful as you can find some great eats if you walk a few blocks away from the tourist area."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.48192771084337305,
        "helpful_class": 1,
        "review_text": "On the recommendation of a friend, I stayed at The Silversmith (sadly for only one night) a few weeks ago and Enrique, Candice and Beverly are the standard by which service should be measured!The hotel is beautifully renovated. The photos online do not do it justice. The rooms are spacious and the beds so so comfortable. Considering how close to the L the hotel is, I barely heard any street noise. I had cocktails at the bar which were very good and the bar staff were kind to a solo traveller. Dinner at Adamus restaurant was also delicious.The location is great; close to everything so walking around was easy with no need to catch a taxi. I walked to see Whistler\u2019s Mother at the Art Institute which was a treat. There's construction going on  (for a while longer I expect) so finding the entrance was a little difficult but this is a minor irritation.As a frequently solo traveller, The Silversmith ticked all my boxes and then some."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.791894852135816,
        "helpful_class": 1,
        "review_text": "Jumeriah beach is amazing placeIt is really lovely and the staff are amazingI will recommend going theirI loved have the breakfast buffet and my favourite part is the chocolate fountain .The water park is my favourite because j was able to all of the rides"
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 67,
        "expertise": 0.0026462596102230004,
        "user_cities_visited": 33,
        "review_days": 0.138006571741511,
        "helpful_class": 1,
        "review_text": "The staff was gracious and helpful throughout.  We had a good time.There was coffee in the morning and lite snacks for purchase for breakfast.  The beach is a short walk - but worth it because it's a very swimmable beach at the foot of Waikkii.The pool is great - the second floor \"pool\" is a bit strange because it's just a lounge area in 6\" of water.  We thought it would be an \"adult\" pool that we could swim in.The facilities are modern and fresh - most rooms have Lanai's - but the area is noisy so it's hard to relax outside.  We ate at Morimoto's which was a treat - expensive - but what the heck!The only issues we found were that the bathroom is partitioned by louvre's not a wall - so there isn't much privacy.  And - as I brought to the staff's attention - if you are lodged in to WIFI - you are also networked to other computers also logged in.  Could be a security issue - but they are now checking into the tech issue."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 11,
        "expertise": 0.026591636323513003,
        "user_cities_visited": 2,
        "review_days": 0.004928806133625001,
        "helpful_class": 3,
        "review_text": "My husband and I have stayed at The Waikiki Banyan many times in the past years.However, I have never had the type of experience I recently had.We booked unit #3802 for 11 days over the Christmas Holiday. As we had stayed there before and the rental agent we worked with was so very nice, we did not read the reviews. A big mistake.The unit is beautiful-up on the top floor with an excellent view of Waikiki. It is definitely neglected and is in need of some TLC. The first thing we noticed was the mirrors , glass door, and windows were covered with streaks. I could not even see myself when trying to put on makeup. Next we saw all the counters covered with dust. Shower handle was broken. We could only take cold showers. In addition there was a broken toilet seat and broken ironing board.The unit came with only one set of pily mismatched sheets. Since I did not bring my computer, I did not see their email (3 days after checkin) offering to exchange linens and towels for a fee. Instead we were forced to spend time and money washing the few towels they gave us. This email also gave us the opportunity to have the unit cleaned for a charge. Even though this was the only rental that did not offer housekeeping during an 11 day stay, we would have paid to have it cleaned since we already paid 4 times the price being Christmas.The next day I called the management company at least 4 times. The only answer I got was \"we are busy\". On the fifth call I finally got to speak to someone. The nice reservationist no longer worked there (no surprise!). The person I spoke to told me that I do not know how to work the shower. How rude! They finally offered to send someone to look at it. Although he could not fix it, he adjusted it to a reasonable temperature. They gave me the phone number for housekeeping. The housekeeper came to clean and dust. They used something on the dresser that turned the wood white.When I asked about pool towels, I was told they did not provide. I have never been to any hotel or condo that did not provide pool towels.On top of this, we were charged a check out cleaning fee. I never heard of this one.This just goes to show. I should have done my homework and read reviews. I would have seen other reviews mentioning how responsive Hawaiian Paradise Resorts are before they get your money. Once they get it, they can't be bothered with you.I fully intend to stay at The Banyan in the future but I will book it through a different company or through the hotel directly."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 137,
        "expertise": 0.005673330167091001,
        "user_cities_visited": 608,
        "review_days": 0.427710843373493,
        "helpful_class": 4,
        "review_text": "The location is the best thing about this hotel,  very close to the mall and all the museums, but the room decorations were a little silly in my opinion.  I felt like I was sleeping in Antoinette's bedroom at times.  Front desk staff were stuck up,  possibly because I arrived in jeans and a tee shirt,  but I would assume if you can afford a room here,  you should be treated with at least a little respect.  I really wanted to like this hotel,  a wonderful use of an old historic property,  but left feeling pretty underwhelmed,  especially considering the prices I paid."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.253559693318729,
        "helpful_class": 0,
        "review_text": "Have stayed at the Argonaut three times during the past two years. Nice decor and atmosphere, friendly staff, very good location for sightseeing and pretty good breakfast - all this is good. On the other hand, there is a permanent noise coming from their internal air conditioning system in all three rooms I had and there is nothing you can do about it, because the noise is coming from tubes going through the rooms. Very odd, very annoying...!!"
    },
    {
        "user_review_posted": 297,
        "user_total_helpful_votes": 129,
        "expertise": 0.001998357178761,
        "user_cities_visited": 138,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "Arrived from Dubai for 3 days and it was a night flight so early check in was needed, suffice to say the reception staff were great and helped us. Top polite and professional. The rooms are terrific, hotel itself really class and comfy, the pool very good but smallish for numbers of guests, and over all a great hotel and staff. There is a sky train directly outside which is great for access to Bangkok, as the hotel is some way out of the city. The sky train is great, fast, cheap, and air conditioned. Overall a terrific hotel, friendly staff and great weekend.Thanks Marriott you never fait to deliver..."
    },
    {
        "user_review_posted": 323,
        "user_total_helpful_votes": 254,
        "expertise": 0.0037074499829020005,
        "user_cities_visited": 396,
        "review_days": 0.23220153340635202,
        "helpful_class": 0,
        "review_text": "For a last minute girls weekend for Valentine/President's Day weekend, we booked via hotwire and got the Hyatt. We were very pleased with our stay considering the hotel was completely booked. We wanted a double bed room but unfortunately they were all sold out. The staff did help us by providing a rollaway bed for our group.The room was clean and spacious considering we were a party of four. The location was perfect, walking distance to all the sights and great restaurants/bars. Staff was friendly. Would definitely return again."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 23,
        "expertise": 0.0045422781271830005,
        "user_cities_visited": 11,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "We are at the this hotel and it's been a pleasant stay so far. The staff is attentive and we have a partial ocean view room which is large and spacious. The room has a kitchenette which is a big plus when traveling with kids. Its proximity to the beach is it's real selling point.The beach is just behind the hotel and the hotel's beach club provide good service.There is a decent restaurant in the hotel and there are plenty of restaurants, convenience stores around."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 10,
        "review_days": 0.466593647316538,
        "helpful_class": 0,
        "review_text": "clean, nice, good size room with amazing view to Bangkok. very good service, very helpful people at front desk.recommend to visit rooftop restaurant, great menu and again beautiful , especially at night Bangkok view"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "Convenient location next to Jazz Alley where we attended a wonderful show (plus dinner).  A great room, terrific service, and we enjoyed our short walk to Pike's street market. We'll definitely stay here again and again!  Easy walk to the monorail and Seattle Center excursion."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 10,
        "review_days": 0.20372398685651602,
        "helpful_class": 0,
        "review_text": "Visiting colleges in the D.C. area. Wonderful hotel within walking distance of Union Station. Nice not to have to worry about driving. Traveling by the Metro was a breeze.Close to the Capitol with lovely night time views."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 5,
        "review_days": 0.118838992332968,
        "helpful_class": 0,
        "review_text": "Great location and good sized rooms for families.  Clean rooms and all staff were very helpful.  Walgreens just around the corner was a really handy thing especially with kids. Good access to transport choices and hop on hop off bus location.Would recommend to others travelling to this beautiful city."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.32913472070098504,
        "helpful_class": 0,
        "review_text": "We have stayed at this hotel about 6 times over the last 10 years in all of the various types of rooms on offer. They are all comfortable and have their own advantages.I must say that I believe The Westin group must be cost cutting where it isn't immediately evident to the customer who hasn't stayed at the hotel before.Having said that, if you want an atmospheric location that is central and quite beautiful, this is The place to stay.Cocktails in the evening under the banyan tree looking out toward Diamond Head can't be beaten"
    },
    {
        "user_review_posted": 206,
        "user_total_helpful_votes": 129,
        "expertise": 0.002929868482649,
        "user_cities_visited": 61,
        "review_days": 0.52026286966046,
        "helpful_class": 0,
        "review_text": "Rooms are spacious and clean. You have a full kitchen with everything you need. You can even get a rice cooker if you want. Washroom is well laid out and quite large. Great water pressure. Rooms aren't cleaned daily but you will get fresh towels, trash emptied and beds are made daily. Close to many attractions on the strip but still very quiet. Only reason I won't give it 5 stars is lack of adult only pool. Way too many kids in the pool to enjoy yourself. Everything else was great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.854326396495071,
        "helpful_class": 0,
        "review_text": "Excellent location and hotel, close to all the shopping and the Convention center.  Really liked the patio but they could have used more staff serving drinks. The only surprise was all the add-ons on the bill."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 28,
        "expertise": 0.0017021589613440001,
        "user_cities_visited": 31,
        "review_days": 0.11500547645125901,
        "helpful_class": 0,
        "review_text": "What a great property. Yes, it's expensive. But clean, nice, and beautiful. We had a great view of the Washington Monument. You can walk to all the DC highlights here. Parking is nuts. $47 plus tax. But, what can you do. Other than that this place is great. Full service Starbucks inside and on the back of the building is a Marshall's."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.696604600219058,
        "helpful_class": 1,
        "review_text": "Arrived several hours before \u201ccheck-in\u201d and my room wasn\u2019t ready. I could have paid $40 more for a room that was ready, but decided I\u2019d do some work, grab lunch and then come back four hours later. Nope! Room still wasn\u2019t ready, but this time the same desk clerk said she had a room ready for $20 more. Otherwise there was NO OTHER room available in the same category as the room I booked. Seriously Intercontinental? Shaking down your guests when they check in? I guess it\u2019s more important to upsell than accommodate your guests. I\u2019ve never stayed here before, and I won\u2019t be staying here again. Work-related trip, and I\u2019ll pass it on to our corporate booking agent. The concierge was very helpful, though."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 29,
        "expertise": 0.0025461184704960002,
        "user_cities_visited": 37,
        "review_days": 0.741511500547645,
        "helpful_class": 0,
        "review_text": "The 4 Q\u2019s is convenient to Fremont to say the least! We had a room in the tower farthest from Fremont street. The room was on the small side and the bathroom was TINY, but it was clean and smelled good. Loved not paying resort fees and getting free WiFi!! Pool at bunions is deep and has a great view. Would recommend staying again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.9539978094194961,
        "helpful_class": 0,
        "review_text": "I picked this hotel because of the price and close proximity to the airport and that they provided a shuttle to/from the airport. I was traveling only for a day for a family party Sunday night and needed to fly out the first flight the next morning and just needed a place to sleep over. I called to let them know I was going to check in around 9-10pm and not to give my reservation away. When I got to my room a little after 10pm, I was at first apprehensive because the light was on and I was thinking they gave me a room that was already occupied. I don't travel that often and when I opened the door, I realized that because I had called, they had put the air conditioning on and turned the lights on to welcome me instead of coming into a dark and hot/stuffy room. That was a nice touch. I took a shower and went to bed and slept well and my wake up call was on time at 4am. The shuttle left on time at 4:30am. Everything was what I expected for the price I paid."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 28,
        "expertise": 0.0010224723233660002,
        "user_cities_visited": 186,
        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "We spent 1 night here while sightseeing in DC. We chose it because it was close.  We chose to use public parking $18. (by Moe\u2019s) rather than Valet $49.!! We had a fast check in, very efficient & friendly. Room was clean & equipped with the usual. We ate off the premises. The pool was fine, small but you got wet. We stopped by the 7/11 next door & encountered a few homeless but that is to be expected on the streets of a big city, nowadays. We would stay again with no questions."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 21,
        "expertise": 0.0012674044451600002,
        "user_cities_visited": 198,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "My sisters and I were leaving on a cruise and came to Honolulu a day early and chose the beautiful Moana Surfrider We had a beautiful corner room with windows looking out to Waikiki and Diamond Head - couldn't have been better.  The room was large and the beds were wonderful.  We had lunch right there on the beach and then shopping right at the front door.    The rocking chairs on the front and back of the hotel were so relaxing and the staff was very friendly.  Wish we could have stayed longer!  Aloha until next time."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 4,
        "review_days": 0.78039430449069,
        "helpful_class": 2,
        "review_text": "I paid for 2 ocean view king room we checked in at 630pm and checked out around 7am the following morning. So getting a view I guess really wouldn't of mattered. But I paid for it and I received a view of building roof, building structure and parking garage. Rooms are small, bathrooms are small but thank god they had a heated toliet seat. Beds are super comfortable, resort fee is a joke especially for us not sure what it is for just another way to create bs revenue. 38.00 to valet the vehicle per day and 30.00 if you self park."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.418400876232201,
        "helpful_class": 1,
        "review_text": "The hotel\u2019s location to Union Square was of paramount importance, as my business meeting was just a couple of blocks from The Herbert. The front desk staff, especially Konoa and Jessica were extremely accommodating after I checked out, as I needed to store my suitcase and change into my business suit for the late afternoon meeting, then change again into casual traveling clothes while I waited for the shuttle they had arranged for which I paid $15.00 to return to SFO. My main concern with the hotel was the inconvenience of sharing a bathroom, which after my initial check-in was never cleaned, paper towels were overflowing in the waste basket, and no seat protectors were available in the toilet room, nor was there a simple air freshener. The stall shower, located across the hall had limited room to hang my clothes and towel, and the shower water pressure was weak and shower head not very flexible for body positioning. This was my choice to save money for my overnight business trip, but truly inconvenient, and I will never rent a hotel room with shared bath facilities again. However, the room I rented on the seventh floor toward the rear of the property away from the noise of the Powell Street cable cars and crowds of tourists was quiet, very clean, with hardwood floors, high ceilings, an overhead light/fan, a window that opened for air circulation, and quite a comfy queen bed, with several cozy pillows. Unfortunately, that was the extent of room furnishings, as the \"desk\" and \"night stands\" were merely slim planks of wood attached to the wall, which provided insufficient space to set any work folders or personal items upon, were not functional for my needs to prepare for my meeting and merely decorative, and offered insufficient lighting to read at the \"desk\". Same can be said of the single pedestal sink, located in front of the bed on the opposite wall, which did not have a counter to set my toiletries upon.What I didn't like is described the above comments I made about the inconvenience of renting a room with a shared, and not private bath, the fact that the shared bath was not regularly cleaned, and the clogged drain in the shower across the hall overflowed onto the wooden floor planks outside the stall. Also, the sparse, non-functional room furnishing and non-existent counter space."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 30,
        "expertise": 0.002000489328324,
        "user_cities_visited": 87,
        "review_days": 0.042168674698795004,
        "helpful_class": 0,
        "review_text": "We arrived dead tired after a 3 day long train ride from New York and we were welcomed at the reception so kind and helpful that we felt relieved .The receptionist gave us an upgrade so we got a very large room with  big windows, a very large bathroom and in general we had everything we needed. Also very comfy beds and very quiet.Breakfast was  excellent, service great, for sure a hotel to go back to.There is a wunderful inside pool, a spa with all kind of massages and treatments and the situation of the hotel is very good, close to shops, restaurants and the city's center."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 8,
        "review_days": 0.733844468784227,
        "helpful_class": 0,
        "review_text": "Arrived early due to the plane schedule but they allowed early check in for is at no extra charge. They upgraded us to a really good suite on the same floor as the horizon club for a good rate. Can\u2019t fault anything to be honest unless I was nit picking. Club food was really good and the staff friendly and professional."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.309967141292442,
        "helpful_class": 1,
        "review_text": "Hotel Zelos is a chic and luxurious hotel located downtown right next to all the shopping in the SOMA neighborhood! My husband and I had an incredible time staying at this hotel. From the cleanliness, to the friendly staff, we loved everything that was offered. We ate dinner at The Dirty Habit and breakfast the next day offered by the DH, too. We've eaten here previously and there's a reason we came back! It's so delicious and has unique plates. The location is perfect-- right next to the big mall and Nordstrom. It's also a short walk to Union Square and a quick Uber ride to Pier 39. We can't wait to come back!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 15,
        "expertise": 0.003722480647165,
        "user_cities_visited": 10,
        "review_days": 0.32420591456736003,
        "helpful_class": 2,
        "review_text": "Every time someone closes a door my door shakes and the kids think someone is trying to get into our room. I can completely hear all the conversations in the next room over, walls must be thin. The curtains would not close all the way. The door lock also did not work. The room was clean. I expected much more from this hotel especially with their pricing and ratings!"
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 123,
        "expertise": 0.004993535281519,
        "user_cities_visited": 216,
        "review_days": 0.40416210295728305,
        "helpful_class": 1,
        "review_text": "Booked a one bedroom suite for family of three for 3 nights. Check in and check out were swift.High-speed escalators tool us to our 29th floor suite in a flash. The suite was spacious and well stocked. A comfortable maser bed with bath tub in room, a basin and vanity. The living room had a sofa which converted into a queen size bed. Chairs and sofa and TV in each room. A kitchen with all necessities and washer and dryer. Bathroom was spacious with 2 shower heads and amenities supplied.They have a fitness room, a pool and hot tub on top floor (38th probably). View from our room was awesome.Location is ideal. Just across the Miracle Mile shops and less than 5 mins walk to the Strip. Yet it was quiet location. Lobby is huge and have a bakery and convenience store. They have valet parking but we didn't have a car. They had heaters in the open corridor waiting area and smoking patio.Worth every penny. I would definitely recommend it."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 96,
        "expertise": 0.010986585961759,
        "user_cities_visited": 89,
        "review_days": 0.626506024096385,
        "helpful_class": 0,
        "review_text": "Service impeccable from check in to check out.   Room nice.  Very close to many sites, as well as Metro.   Restaurant and bar onsite with good hours.  Many opportunities for dining and shopping within blocks of hotel.  Easy walking distance to White House."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.6270536692223441,
        "helpful_class": 0,
        "review_text": "The Maxwell's our go-to hotel for trips from Vancouver to Seattle.   Very clean, well run, well located in a nice neighbourhood, close to downtown via monorail or on foot, but (our preference) not right downtown.   Perfect location for the ballet or other Seattle Centre events.   Pleasant, capable staff."
    },
    {
        "user_review_posted": 218,
        "user_total_helpful_votes": 129,
        "expertise": 0.0027625176263600002,
        "user_cities_visited": 502,
        "review_days": 0.632530120481927,
        "helpful_class": 0,
        "review_text": "We booked a excutive room and were upgraded . The suite was nice  ,but still I prefer a standard Excutive room.The excutive lounge was great ; the service ...the food.. the set-up.For the busy traveler it is important to find a place to relax in a good atmosphere and so it was .Disadvantage is the  location , but also in the future I will take that for granted."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 53,
        "expertise": 0.0018689685025330002,
        "user_cities_visited": 61,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "We have stayed at the Modern 3 or 4 times now and come back because of the location. It is just outside the hustle and bustle of Waikiki and the hordes of people who come for Waikiki. We like the relative quiet of the Modern, its proximity to the mall (we always manage to forget something we need), and the ease of getting in and out of the hotel. We have a very long plane trip to Hawaii and we use the Modern to decompress from it. We arrive late afternoon, freshen up, go for an early dinner at Morimoto downstairs, and then go to sleep. We wake up refreshed and not jet-lagged. It works for us.This visit we found the Modern a bit busier than we have other years, with a little less attention to detail. It is the personal feel of the hotel that I appreciate. I had decided to \"splurge\" and book an \"ocean-view\" room and the room did not have an ocean view and I was annoyed. They made good on it when I complained but I recommend not upgrading.I was disappointed that Morimoto is no longer doing their breakfasts. Those breakfasts on the Morimoto deck were a treat, both in the quality of the food and the service. Breakfast now is okay, expensive for what it is,and the service was lackadaisical.The pool area was very crowded but we do not go there to use the pool. The concierge was very helpful in terms of directions and reservations."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 19,
        "expertise": 0.0034374761286370004,
        "user_cities_visited": 16,
        "review_days": 0.323110624315443,
        "helpful_class": 2,
        "review_text": "I come to Oahu 2-3 times a year over the past five years. I have stayed at many hotels. This was a trip I booked late and their wasn't many good options at a reasonable price. I knew the location cause I saw the construction last time I was here. Since it was a Hilton property I decided to give it a try.I checked in Saturday and after getting to my room I put some stuff in the safe. Unfortunately is wasn't working. I dial 0 and it rang and rang and rang ... After 20 or so rings I told the girl the problem and it was fixed before I got back.Sunday morning we wake up and try to use the shower but the shower head is broken. After that I try to call for the valet. I dial 0 again but this time it rings and no one answers.I go to the front desk and tell them about the phone and shower and they said they would check both.We return Sunday and shower is fixed but Monday and Wednesday same no answer when I dial 0 (Tuesday no problem). On Wednesday I ask for a manager and I'm told no one is available. I come back later and ask again ... No manager available. I question their customer .service with regards to addressing my issues and allowing me to speak to a manager.I finally get a manager who tells me he will address the issues.Thursday and Friday same issue with no one answering the phones. In addition when I get to valet it's a 20min wait every time.Friday I again voice my concerns to a girl at the front desk. She politely nods her head and states someone will look into it. She wrote nothing down, and never asked my name.I travel a lot... And more then most to Oahu and this was absolutely the worst customer service I have ever experienced"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.5153340635268341,
        "helpful_class": 1,
        "review_text": "My experience staying at The H Dubai was just perfect. To begin it is located in a prime location that's just a stone's throw away from the World Trade Centre roundabout allowing easy access to all prime locations of Dubai yet away from heavy traffic.From the moment we arrived we were wonderfully greeted with plentiful smiles and utmost courtesy by the valet team who swiftly offloaded our luggage and took the car to be parked. As we entered the beautiful and spacious lobby, a joyous member of staff took our names and politely asked us to wait for checkin. They instantly found our booking and in a matter of minutes assisted us to the room with a helpful member of staff carrying our hand luggage. The room was already cooled to just the right temperature and it was perfectly clean and spacious with beautiful views of the city. All amenities were provided and nothing further needed. We loved the option of using WhatsApp for ANY requests we may have. I ordered room service and they answered in a matter of seconds and delivered our order within minutes. More so, upon our late request, the housekeeping team so helpfully and instantly came to upkeep the room again.Also, the hotel so conveniently hosts some of the best restaurants in Dubai, or even to worldwide standards, to name a few: Okku and Play - both are must visits!Highly recommend this hotel for people looking to experience royal treatment."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 59,
        "review_days": 0.36363636363636304,
        "helpful_class": 0,
        "review_text": "The location looks a little scary at night, but by cab you are fine.  We were able to walk around the neighborhood in the morning and it was nice out.  The hotel is great, nice and quiet.  The room was beautiful and the bed was super comfortable."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 54,
        "expertise": 0.002021082772893,
        "user_cities_visited": 184,
        "review_days": 0.16046002190580502,
        "helpful_class": 0,
        "review_text": "This hotel is on a busy street near Lumpini Park in Bangkok. You really need a taxi to get anywhere. The rooms were lovely but needed needed a de-humidifier. The bathroom was huge and everything was very clean. The pool was lovely and the service top-notch. Breakfast was the best ever!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 2,
        "expertise": 0.000202880908906,
        "user_cities_visited": 20,
        "review_days": 0.54709748083242,
        "helpful_class": 0,
        "review_text": "Was here on business at the end of June. Beautiful hotel situated just a couple blocks from the river close to a lot of shops and restaurants.The hotel has a champagne happy hour at 5 PM each day which was a nice plus as we had a group in from NY on business and it staged a solid meeting point.Upon leaving, I was recommended by staff to take the train to the airport. Train station was two blocks from the hotel and easily accessible. Given the car traffic in the city, the train was a welcome decision and an easy ride. Overall, great experience."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 27,
        "expertise": 0.0005198652169850001,
        "user_cities_visited": 73,
        "review_days": 0.851588170865279,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the Grand Chateau for a long weekend.  It's a short walk to the strip, and most of the major casinos are within walking distance.  Rooms were good, we had a studio with microwave and fridge.  Very quiet at night, never was woken by revelers coming back from a long night at the casino.  Wish there was a restaurant for breakfast, they have a marketplace with pastries, breakfast sandwiches, and Starbucks to take away.  Rooftop bar is small but nice at night."
    },
    {
        "user_review_posted": 404,
        "user_total_helpful_votes": 102,
        "expertise": 0.001115404489803,
        "user_cities_visited": 458,
        "review_days": 0.7146768893756841,
        "helpful_class": 0,
        "review_text": "We stayed here for a weekend get away to enjoy the sights of Chicago, and it was a great base for our trip.  We loved the location right on Michigan Ave, attached to a little shopping mall.  Parking was easy but not cheap.  Hotel was very modern and stylish.  Our room was really large and well equipped/maintained.  Really large nice bathroom with great toiletries.  AC worked really good during our hot weather.  Service and staff was really good.  Hotel breakfast (not buffet) was really nice.  Overall I really liked this small hotel"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.7119386637458921,
        "helpful_class": 0,
        "review_text": "Had a great time here with my boyfriend!Close to lots of restaurants and the bus/ train stationIt was a perfect getaway for a couple of daysThe hotel was comfy, no view, but not needed because you will be walking everywhere anyways.Starbucks is right on the corner for that coffee lover!!!Gym is decentPool was closed for renovations"
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 13,
        "expertise": 0.0005909252516330001,
        "user_cities_visited": 54,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "I didn\u2019t have many choices as far as where I would stay thanks to this being for a work trip, but the hotel was clean, close to Union Station, and had a nice happy hour at the restaurant within. Downside was the very very close proximity to the fire station and hearing the alarms all night from my third floor room right above the street. Was only a few nights, but would\u2019ve driven me nuts if it had been longer!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 13,
        "expertise": 0.001861966236345,
        "user_cities_visited": 18,
        "review_days": 0.6834611171960571,
        "helpful_class": 1,
        "review_text": "We spent 8 nights here for our wedding anniversary.  The hotel refurbishment is fresh and very modern and chic. Location is great, walk out, accross road and boom at beach. We spent a lot of time at the Swell Bar and pool area.  This hotel manages the pool seating to perfection, their staff help allocate chairs so none of that hotel guests rubbish of racing down at 6am and blocking all the good seats.  They issue towels and seat covers.  Each time we went down to the pool - no dramas.   We ate in the restaurant on ground floor twice - food great.  Housekeeping staff simply professional and so happy. Only complaint shower set up, water goes everywhere and is a slipping hazzard, already the bathroom door is warped and swollen from water damage. They have great laundry facilities, on same level as pool.  I put in washing went to the pool whilst our laundry being done - so easy and plenty of machines.  We were in room 2951 - view lovely - could see beach and mountains."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 55,
        "expertise": 0.002317113538563,
        "user_cities_visited": 65,
        "review_days": 0.125958378970427,
        "helpful_class": 1,
        "review_text": "this hotel is very nice. Lobby is clean as well as rooms. Staff is very friendly and accommodating. location is good too. The bathrooms are on the small side. There is a Resturant that serves food so very convenient. This is an international hotel so decorations are from all over the world so pretty to see."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8012048192771081,
        "helpful_class": 0,
        "review_text": "This Hotel is Gold very different from other HotelService was 5 star  we were help by Naoki and Terrence would recommend this place with my friends and family and everyone. I recommend room 1328 big balcony and big king size bed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.6944140197152241,
        "helpful_class": 2,
        "review_text": "Stayed here 10 years ago and was looking forward to our return visit.It still has a great location. Thats about it the hotel has become tied,  shaby and is overpriced.They need to do something about the birds in the breakfast buffet area apart from anything else its unhealthy.Requested a particular room 8 months earlier and recieved a room no where near the one requested.Bought a bottle of wine to drink on the balcony, discovered that wine glasses weren't supplied in our room only light clear plastic cups. Rang housekeeping and was told a Portage charge would be aplied if we wanted wine glasses. Thought the daily resort fee might have at least allowed us to have wine glasses.All in all came away fairly disapointed with the Sheraton brand."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7535596933187291,
        "helpful_class": 0,
        "review_text": "From the time of driving up to being walked in to the front desk for Champagne which was needed was great to arrive to luxury. Stayed on 8th floor which is concierge level was fantastic, wife loved the Champagne every morn. Yvonne took great care of us every day when needing anything from clearing our table to serving us additional drinks. Lobby bar is great for afternoon cocktails & food and great service there also, I encourage anybody to stay at This Ritz-Carlton. Staff made my wife\u2019s B-Day."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "Front staff are very friendly and accommodating. Was able to check in early and the rooms were clean and comfortable. You get to see friends and family from Hawaii...which makes sometimes like a little reunion :) Love the food and the 24/hr caf\u00e9."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 14,
        "expertise": 0.001726652173524,
        "user_cities_visited": 14,
        "review_days": 0.26834611171960504,
        "helpful_class": 1,
        "review_text": "Although a Marriott Vacations Timeshare place you can just pay for a room. The units are modern and large, either with full kitchen/sitting room/laundry or a combo room/kitchenette.The two types can be combined though adjoining doors for large family groups.Very convenient location next to Planet Hollywood. Free valet parking is in secure garage and very easy to use for in/out purposes.Large Lobby is well designed with a full bar & food plus  Starbucks coffee place with light food options and a small convenience shop.High floors will give you great views of the Strip and there is a 38th ( top) floor pool and bar for views also."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 43,
        "expertise": 0.004427941606819001,
        "user_cities_visited": 33,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "Spent several days at the Kahala Resort recently helping to accompany and babysit two grandchildren, ages  3 1/2 and 1 1/2.  Excellent stay for our family group.Pluses:*long gentle beach was ideal for small children.  The offshore reed eliminated large waves.  Not great for surfers but wonderful for toddlers.*the breakfast buffet (included in my Amex rate) was excellent.  The large numbers of Asian tourists have influenced a wonderful Asian food accent to hotel's offerings.  In my group, we created a daily donburi option at breakfast from the rice, egg and proteins available each day.  Delicious and fun.* the smallish pool (way overheated) was also perfect for kids.  They alternated seamlessly between beach and pool.* beach walks in the early morning were outstanding for early risers, young and not so young.*international clientele (especially guests from Japan, China and Australia) lent a fun and sophisticated atmosphere to this destination resort.Minuses:* though great for kids, the pool was way too small, hot and crowded for adults.  The resort badly needs a quiet, more luxurious pool option for adults.* the dolphin pond, though popular, is anachronistic.  Caged dolphins performing for paying adults and families seems way out of step in today's world.  I'd close that part of the pond in favor of a large adult pool mentioned above.* the food options are variable.  The seafood buffet offered on Friday was disappointing.  It had a catering, institutional feel and taste vs a fresh seafood option.* cabana facilities and services were minimal.  At $115 per day, we expected a server to stop by once in awhile.  Never happened during our 9-5 rental.  Also, the cabana has a canvas cover and two lounges...only.  Miss Vegas-like cabana offerings found in other luxurious hotels.This hotel is ideal for families with young children.  Would stay there again.  With adults only, however, I would look elsewhere"
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 107,
        "expertise": 0.0073107296543240005,
        "user_cities_visited": 97,
        "review_days": 0.895399780941949,
        "helpful_class": 1,
        "review_text": "We stayed at the Hyatt Regency San Francisco as a family of two adults and two school-age children.  We chose this hotel because of its proximity to an event we were attending.  Overall, the Hyatt was an ordinary, unexciting, and even somewhat inconsistent experience for us, especially considering it was a Regency class hotel.  I think this particular Hyatt serves as a better business or convention hotel than as a tourist or family hotel.On the positive side, the location of this hotel is unique.  It\u2019s across the street from the Ferry Building, and also is bayfront, so many rooms have water views.  In addition, the interior atrium is absolutely magnificent, soaring up the entire building, accentuated by the pill-shaped glass elevators.  The public areas are very stylish and works in a way that brings human scale to what is a massive enclosed space.  Absolutely my favorite part of the hotel.Once you get into the guest room, the Regency becomes quite ordinary.  First, the concrete brutalist architecture is really overwhelming.  We were on the north side where the building is terraced, and it just feels like you are encased in a concrete tunnel.  Our room did have a water view, but it was really overwhelmed by the mass of concrete on both sides.  Standing out on the balcony is really the only place you can appreciate the view.  The room itself is a quite ordinary hotel room with two double beds and a tub/shower combination bath.  I liked that the vanity / sink area was outside of the bathroom so multiple people could get ready simultaneously.  I couldn\u2019t quite tell if the room had been renovated recently, but everything was in working order and it felt clean and modern enough.Finally, there were several things that just showed a lack of attention to detail or care.  None of these are big deals, but for me they are symptomatic of a blas\u00e9 attitude towards quality and consistency-\tHousekeeping didn\u2019t leave a plastic laundry bag in the closet.  Is this not on the checklist?-\tThere was a convention room chair sitting in front of our room for our entire stay.  Why was it there?  Didn\u2019t any staff member care enough to move it back where it belonged?-\tWhy would the interior design call for a picture frame halfway behind the TV?Overall, the Hyatt Regency is a good choice if something takes you to this specific property or location in the Financial District, but I think there are a lot of other more interesting options in the broader city of San Francisco."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 40,
        "expertise": 0.0032378712993710005,
        "user_cities_visited": 44,
        "review_days": 0.5832420591456731,
        "helpful_class": 0,
        "review_text": "Perched in the loveliest neighborhood in San Francisco, the Drisco has impeccable and friendly service, heavenly beds, beautiful toiletries, a generous happy hour each evening and breakfast each morning, and an enchanting old world feel. Everyone who works here is above and beyond friendly/helpful.Wouldn't ever stay anywhere else in SF (especially when you consider that the other hotels in its class are in neighborhoods with much less charm)."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.919496166484118,
        "helpful_class": 0,
        "review_text": "My family and I enjoyed the conveniences of the kitchen and dining table along with two separate bedrooms and bathrooms, including a separate bathtub.  Nice hotel with great staff.  Get down to the pools early by 8:30AM to get a spot or else there may be slim pickings by 10AM.  I got a major discount as I was using the timeshare sales pitch deal (mandatory 2+ hour presentation) but worth it for a rate of $340/night for 2bed/2bath/kitchen/livingroom/dining table and two balconies."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 12,
        "expertise": 0.002663892435491,
        "user_cities_visited": 12,
        "review_days": 0.147864184008762,
        "helpful_class": 1,
        "review_text": "This is a real gem, just a five-minute walk from Pier 39 and the same distance from the end of one of the cable car lines. Walk five minutes the other way and you're on a street packed with restaurants, mainly Italian. Make sure you go to the Italian Homemade Company for a cheap, brilliant, authentic meal cooked in front of you by Italians shouting orders to each other. I'll review that too.The hotel is old-fashioned and the rooms are very small, some without windows, but somehow that's all part of the charm.The staff were all great and while there's no breakfast as such, they have tea and coffee-making facilities from 8am-9pm which includes little chocolate brownies at breakfast, and sweets throughout the day.If you're flying late you can leave your bags in the office and they'll set you up with an airport shuttle for around $15 per person, which is pretty decent and cheaper than a taxi. They run every half hour and take 45 minutes to get to San Fran airport.There are some things about this hotel that not everyone would like.One is that the rooms are all small and many don't have windows as such - they have a window which faces inwards, into the communal areas. These windows don't shut and, again through no fault of the hotel, we were woken up twice by a drunk person making a 3am phone call (if you're reading, get some manners). While the hotel feels secure, these unlocked windows mean leaving valuables in the rooms isn't a good idea.The other issue is shared bathrooms/toilets but the hotel was full when we visited yet only once did I go to use a shower and have to wait. The showers (five to my count) are excellent - powerful, warm (or cold if you get a 35-degree day like we did) and private, with plenty of space to get changed and store things without getting them wet. The toilets are separate and were also good. Everything was clean.All in all, if you want a well-located, unique hotel and are willing to accept its foibles, this is a great option. And Gio behind the adjoining bar will look after you - ask him for a Barman's Handshake and you'll make a new friend very quickly."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 23,
        "expertise": 0.007865575889409001,
        "user_cities_visited": 7,
        "review_days": 0.5290251916757941,
        "helpful_class": 3,
        "review_text": "So glad we choose The Inn at Union Square. Besides the great location and being close to transportation (including the famous cable cars), we walked away from our stay so impressed by all the little extras.We arrived early and we were still greeted with a glass of champagne. But even better, we were able to check in early and Susie helped us extend our stay an extra night. She also didn't charge us crazy fees and helped us find a discount.The room was perfect and highly recommend the upgrade to the King Suite. We loved the FREE happy hour in the common room and enjoyed meeting other guests. We also loved the FREE waters that were left in our room after room service and the turn down service. And finally, how can you not love the FREE cookies left on each floor in the lounge area every night before bed. Breakfast is also included as well.Seriously, this hotel went way above and beyond just a hotel stay and made us feel at home. We also liked the iPad in the room to request our car, order more pillows, etc.We would stay here again without a doubt and recommend you should as well."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 17,
        "review_days": 0.378422782037239,
        "helpful_class": 0,
        "review_text": "We went to Seattle for a quick trip to do some sight seeing and catch a football game. The Warwick hotel is just blocks away from Pikes Place and the Space Needle. The stadium is definitely a little further down the road. We still chose to walk there, but opted for the very inexpensive uber ride back home as we were tired and cold.The hotel itself is nice but what I liked the most was the staff. They were all super friendly and helpful even at 11 PM when we finally arrived to check in. The room was clean and had a small balcony. There is a business center where you can check in to your flights, a pool and exercise room. I wasn't in the hotel more than to sleep each night but I have no complaints.  I'd definitely recommend and would stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.261774370208105,
        "helpful_class": 0,
        "review_text": "Excellent location, a five minute walk down a side street off Sukhumvit which is one of Bangkok's main thoroughfares and very handy for the BTS Skytrain, the elevated railway which is the best way to get around this traffic jammed city, with two of the stations within easy walking distance. Being slightly off the main road is not a problem at all because the hotel provides a free 24 hour tuk tuk (rickshaw) service to get to the main road and you can basically get a tuk tuk straight to the door of the hotel from anywhere in the city for a few pennies of most Western currencies.The hotel itself is immaculately presented, stylish modern design, very clean, reception staff all speak excellent English and are very helpful (one of the girls actually gave up a couple of hours of her own time as she was leaving work to help me book flights and accommodation for a short Cambodia trip), superb free WiFi throughout the hotel with a reasonable signal in the rooms and an excellent one in the lobby chill out area as well as free to use desktop computers there.The breakfast is excellent, Eastern and Western choices as well as an eggs chef for my daily omelette (I'm so spoiled) and a gym with new machines of all types and free weights, overlooking the pool. Oh the pool - in the garden, straight through the glass doors from reception, and truly the icing on this already very tasty cake, a classy swimming pool with plenty of sun loungers and resort-style double beds with curtains to provide an oasis of tranquility in the heart of the city. It's no exaggeration to say that it is utterly peaceful in the hotel and completely crazy 5 minutes away.Just a quick word about the craziness I mentioned - this obviously has nothing to do with the hotel itself but Sukhumvit is one of the main 'nightlife' areas of Bangkok, with all of the best shopping malls, bars and restaurants nearby, but going out late at night will be a real eye opener if you're visiting for the first time, with the ladyboys and prostitutes coming out to play. It's very safe, almost playful actually, and unless you're out looking for sex (in which case the hotel will allow 'guests' with relevant ID cards) you'll never notice it. Enjoy."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 57,
        "review_days": 0.59090909090909,
        "helpful_class": 0,
        "review_text": "The Park Central is located right off Market.  Right around the corner from great shopping and spectacular views of the city.  Most importantly, it was in walking distance our event. Check in was a breeze.  The staff is terrific and Charity was AWESOME!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 267,
        "review_days": 0.8083242059145671,
        "helpful_class": 1,
        "review_text": "Pacific Marina Inn is basic hotel in an airport industrial area similar to many mainland roadside motels, and is a good value compared to Waikiki hotels. I\u2019ve stayed there several times when in town on business trips. If you\u2019re looking for the exotic tourist resort experience though, this is not your destination.Complimentary morning tea and coffee are available in the lobby. Frequent shuttle vans run back and forth to the airport. Housekeeping staff is friendly and helpful. If you have a car, parking is free. The new elevator will be operational in the near future. Basic rooms are comfortable and mostly quiet. The lobby is decorated in a retro tiki theme with island-style chairs and a desk with tourist brochures.The hotel is located near a lagoon park, which might explain the increase in apparently homeless individuals wandering the property during my most recent stay. While I have sympathy for their situation, I expect not to have to deal with noise, smoke (both cigarette and pakalolo) and scary characters during business trips. Perhaps a security guard is needed."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 128,
        "expertise": 0.0028772948336,
        "user_cities_visited": 60,
        "review_days": 0.48138006571741504,
        "helpful_class": 0,
        "review_text": "Good dorm system for backcappers, individual lock cages for each visitor, clean sheets, good infrastructure, international room with pool tables, make your own breakfast system good staff and good location.Bathrooms could be better designed certain sinks are too small or uncomfortable. Majority of staff is good except one Asian guy who could do much better."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 27,
        "expertise": 0.0018757585788370002,
        "user_cities_visited": 92,
        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "I can say just positive things about this hotel. The location is perfect; subway stations are very close including the blue line which takes you to the airport. The room was big enough, bed was very comfortable. The view from the room (river side) was fantastic. There is only one thing which disappointed us. Internet is extremely overpriced, around 30USD per DAY. For that amount I can get a whole month anywhere in the world. When almost all caf\u00e9s provide complementary access to the Internet why do some hotels charge high price for it? Anyway, there are plenty of places close to the hotel where you can check your mailbox for free. That\u2019s what we did, too."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 30,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 22,
        "review_days": 0.170317634173055,
        "helpful_class": 1,
        "review_text": "Don't get me wrong here but this is not a 4 star, or as advertised 4.5 star hotel on Hotwire. My dilemma is whether to be angry at Hotwire, or the hotel owners for selling me a dud for my money.All right. Its ok. But not worth the $225 quoted that dropped to $110 on Hotwire. Indeed their own contact details on Google describe it as 3 star, so how did the management and Hotwire get my money? Well, someone lied, Maybe even both parties, because even the new guy at Check in said it was a 3 star when I asked whilst looking at the shabby surrounds. Its also interesting how his manager immediately shut that conversation  down and justified a 4 star rating because they were \"now offering breakfast and\" mumble, mumble, mumble - yep, I tuned out at that stage seriously.So, my experience. Their card reader didn't work, the lobby is unattractive, the bar and restaurant are subcontracted (thats a plus actually), the lifts and essential framework of the building is old and just re painted for the sixth time, the halls are shabby, have no natural light and on my floor, has a bad smell. The fire alarms , sockets and light switches are all old. The aircon is ancient and keeps the room simply freezing when fall is just upon us and probably roasts folk in the summer (its a central system and although you have a control panel it does not really respond - its like ice in there seriously). The glass on the work table was unpolished, there is no bath, the TV is off on the left wall for some reason and cannot be viewed from the bed (why?), but the room is...... well.... quite pretty and the bed quite comfortable.In essence, there is nothing wrong  with the Carlyle Dupont if they marketed it honestly, This hotel has tried to paper over the cracks and I simply don;t believe the reviews are real -especially given my dashed expectations re the Hotwire booking. Its a 3.5 at a push and stretching itself effectively to become a boutique experience if ou look beyond the obvious.The bar for instance was very lively on a Sunday night  at 6.45 and that speaks volumes for that particular experience . Please note however, that the the bar/Restaurant is a separate franchise and my issue is with the hotel and its false facade. The Carlyle Dupont does  succeed in various places, albeit patchily. Its just not boutique and its not 4 star. The Hilton up the road is $21 cheaper per night  and has way more facilities, isn't shabby and has waaaaaaaay more facilities. Then again the Hilton is a conference facility, huge and is therefore impersonal. Right now however, I'm $42 lighter for a colder, shabbier experience and kicking myself for believing Hotwire, who are, quite frankly becoming a conduit for gross false marketing. Shame on you guys! You need to step up and audit this stuff rather than believe the hotels pictures, otherwise I'm gone and so are many others. For the hotel management, please stop hyping and overpricing a pretty nice place and Hotwire, you are on 2 strikes with me and close to me leaving you for good. If you don't stop believing the bull in Dc and elsewhere, your business will fail.Please sort it out guys."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 44,
        "expertise": 0.00377358490566,
        "user_cities_visited": 38,
        "review_days": 0.735487404162103,
        "helpful_class": 0,
        "review_text": "Stayed Labor Day night at this hotel and we both loved it. Thanks Jade for the awesome riverfront room.This was our first trip to Chicago and we will definitely come back to the Westin if we are in town."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 32,
        "expertise": 0.0017842581603570002,
        "user_cities_visited": 31,
        "review_days": 0.725082146768893,
        "helpful_class": 0,
        "review_text": "Perfect location off Union Square.  Rooms are relatively small but the shower is really spacious (no tub).  There is a 24 fitness room with sauna and steamroom.  And a superb pool for lap swimming...hot tub as well.  A special patio for pets and their owners to sit outside and play for a bit"
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 49,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 27,
        "review_days": 0.7606790799561881,
        "helpful_class": 0,
        "review_text": "This is primarily a timeshare property and I used timeshare points to book it so for those who pay cash, I\u2019m not sure how pricey it might be. The property is very large. There are a number of buildings, pools and lazy river and it\u2019s very nicely landscaped. They offer free shuttles to the Strip, which is a good thing since it\u2019s a heck of a walk there. The units were nice enough. A living room, bedroom, kitchen and bathroom. That varies if you get a bigger unit. There are also restaurants and a convenience store on site. It\u2019s not my favorite timeshare property in Las Vegas but it\u2019s nice enough. If you prefer be away from some of the Strip activity, this place would be for you."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 20,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 15,
        "review_days": 0.027929901423877003,
        "helpful_class": 2,
        "review_text": "Booked hotel on hotels.com a month previous to arriving and paid it in full.  When we arrived they notified us that the room we booked was not available.  The snob lady told us, when you book with Expedia or hotels.com, you are not guaranteed that room.  It was late and I did not want to argue, so in the morning, I complained to one of the men at the front desk, he apologized gave me the proper room and gave us a late check out.  The hotel is beautiful, great location next to White House, but the initial check in process really turned me off this hotel.  Five star hotel with two star customer service."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 40,
        "review_days": 0.43921139101861906,
        "helpful_class": 0,
        "review_text": "The hotel location was great.  Central to shopping, dining and public transportation.  The rooftop restaurant/lounge had an amazing view and the food was not too bad but there are not too many options for food (especially for gluten free). The drinks were pretty good too and the prices were reasonable.The rooms were not that great.  The furniture was a bit old (but painted to look \"hip\"), the bed was not too comfortable and there was no microwave or refrigerator.Overall pretty good"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 13,
        "review_days": 0.41292442497261705,
        "helpful_class": 0,
        "review_text": "Arrived after a long journey on the Amtrak, coastal Starlight. Charming receptionist. Gave us an upgrade to a fabulous room on high with superb views. Star treatment. Fabulous room, very welcome. Great concierge lounge too with fabulous views. Nothing was too much trouble for the staff. Relaxing place. Outside near to Union Square & all the buzz of activities, cable car trolleys, everything. Made our stay delightful. Thank you."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 7,
        "review_days": 0.532311062431544,
        "helpful_class": 0,
        "review_text": "Nice experience overall, we received a free upgrade when arrived. Rooms are nice and spacious, open bathroom with jacuzzi made it even better. Moving around the city from here was great, it was also nice to have other available options almost at the door for breakfast lunch and dinner, the offered breakfast at the hotel is good as well.  The only downside was the checking out, we had to do it around 4.30am to get our flight and the lady in reception was not polite or helpful.  The rest of the staff was always really nice."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 45,
        "expertise": 0.003790923850506,
        "user_cities_visited": 67,
        "review_days": 0.5553121577217961,
        "helpful_class": 1,
        "review_text": "Arriving to the hotel, check in was easy and fast. There were plenty of people helping to check in. The lobby is very nice and new looking with plenty of areas to sit and the lobby bar is only a few steps away. Walking to my room the hallway seemed a bit dated.When I got to my room the room was a good size. The room seemed to have newer furniture but still seemed slightly dated but okay.The restroom was a large size but definitely needs a refurbishment. But some positives: it was clean, and it had hot water.I'm not a lite sleeper but if you are you hear homeless people screaming all night long. I was there for 3 nights and woke every night."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.762869660460021,
        "helpful_class": 2,
        "review_text": "I stayed here for 5 nights and the room was hotrrible. The airconditioning is so loud, called maintenance twicr and they couldnt solve it. You can hear everything going on outside, even the person next door showering. If you are looking for a relaxing holiday dont stay here!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.577217962760131,
        "helpful_class": 1,
        "review_text": "Arriving in San Fran for the first time expectations were high but the location where we headed towards seemed on the rough side, union sq at night was pleasant but covered with homeless, a strong smell of marjiuana and litter at every spot.Not the most safest of places, me and my wife felt uncomfortable to go out at night. Some no go areas as advised by the hotel staff.The hotel itself was clean and tidy but the windows in our room were dirty, views were dim and poor, surroundings were not pleasant with the masses of mess on every footpath!The hotel decor was weird to say the least, not a contemporary hotel but quiet loud and tacky, the noise at night was horrible, there was a strange odour throughout the hotel and our room which wasn't pleasant. My advice is to go with a reputable brand if you are staying in the States!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 30,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 61,
        "review_days": 0.059693318729463006,
        "helpful_class": 1,
        "review_text": "Go here for dinner or drinks; don't get a room. It was almost $500 for one night and our tiles in the shower were all coming up; water in our bathroom, very dirty windows inside & out. The balcony area was AWESOME; but why can't they clean the windows then!? Room service was bad; old lettuce and was about $40 for one salad and three cokes. WOW. The bar was nice and the lobby area was breathtaking."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.740416210295728,
        "helpful_class": 0,
        "review_text": "Unparalleled value...convenient location, large room, and friendly staff.   Especially appreciated the kitchenette and separate living room.  This is my second visit and I intend to keep returning as my schedule permits."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 16,
        "expertise": 0.0017842581603570002,
        "user_cities_visited": 28,
        "review_days": 0.8860898138006571,
        "helpful_class": 1,
        "review_text": "Having travelled around the World, this was nothing more than a 2/3 star Hotel. Dirty, needed a refurbishment and a decent restaurant. Too far from Front in a not very nice part of Town if you went out and turned the wrong way."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.39156626506024,
        "helpful_class": 0,
        "review_text": "As others have noted, the staff is great/friendly and the location is ideal if you want access to a beach, restaurants and nightlife in South Beach. After that, though, it's all downhill. We got a one bedroom \"suite\" in the back \u2013 woken up every morning to sounds of workers yelling and screaming in the back alleyway, constant trash collection, beeping of service vehicles backing up, etc. As others have noted as well \u2013 needs updating. Leather/vinyl couch torn, peeling paint/grout, stains on the carpet in the hallway. The Internet is terrible \u2013 slow, hard to connect. The issue isn't with the 24/7 support as noted in response from the hotel, it's just outdated and not suited for several guests hooking up at the same time. It's slow. Parking is not an option really \u2013 best not to bother with a rental car if you can avoid it. We are Diamond Resorts owners \u2013 disappointed we got pretty much the worst room in the hotel overlooking dumpsters, back alleys and constant barrage of loud talking/screaming and yelling. Amazing how we got the high-pressure $75,000 sales pitch to upgrade our membership after a wake-up of the back alley dumpster banging and yelling. If you're used to a four or five star hotel experience, you will most likely be disappointed here. My recommendation would be to consider the Betsy Ross a couple doors down or other higher rise, \"not so cramped\" hotel options nearby off Ocean or Collins."
    },
    {
        "user_review_posted": 290,
        "user_total_helpful_votes": 85,
        "expertise": 0.0013126505267720002,
        "user_cities_visited": 101,
        "review_days": 0.253559693318729,
        "helpful_class": 0,
        "review_text": "Attended a professional seminar here.  Tremendous experience.  Staff was very kind and the amenities were great.Quite expensive, and luckily I had a discounted rate.Of course the old saying 'you get what you pay for' definitely applies here.Food was very nicely done and they were able to accommodate my gluten free requirements.Look forward to next time!!"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 28,
        "expertise": 0.001610386925837,
        "user_cities_visited": 382,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "Our favorite hotel in Chicago! Great staff, location everything! We have been staying here for over 20+ years. We wouldn't think of staying anywhere else in Chicago. Close to Michigan Ave, w/o being right on it. Near lots of great restaurants."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 12,
        "expertise": 0.001603156986064,
        "user_cities_visited": 18,
        "review_days": 0.46495071193866305,
        "helpful_class": 1,
        "review_text": "This hotel is located inside Caesars Palace. When we made the booking we didn't realise we booked in a separate hotel, so after waiting 20 minutes to check in at Caesars Palace we were told to walk through the casino area to find another hotel called \"Nobu\" when we finally found it we were told by the receptionist that we can't be checked in here and have to go upstairs for a \"private check in\" so we get the lift and go upstairs and there is a random room near the foyer with a lady sitting next to a computer. This is where the check in took place.Besides this running around, the room was great, it was extremely modern, comfy bed, etc. Caesars has everything you need down below.Con - We were on level 7 and when trying to sleep at 12-1 at night, the walls were vibrating and you could hear the music from the ground floor. We did not experience that in other large hotels in LV."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "This is a fantastic quirky hotel away from the craziness of central Bangkok. Don't expect a big hotel experience (it has wifi and aircon but no TV) but where else can you wake to birdsong? Use the river boats to get around (Thewes is pronounced Tay Way). Closest BTS is National Stadium (take a picture of the name in Thai to show the cab drivers). Check out Steve's bar on the waterfront opposite the pier - finding how to get there is half the challenge. Don't forget to try the pineapple curry with roti for breakfast."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 56,
        "expertise": 0.002274526656484,
        "user_cities_visited": 83,
        "review_days": 0.256845564074479,
        "helpful_class": 3,
        "review_text": "This Hotel is actually 2 in 1,...as for the second floor rooms, I would like to see the \"Owners\" sleep in! The rooms are absolutely \"Filthy\" !!!My room had stains even on the ceiling! Would give this place 1 star if they didn't actually have clean rooms on the lower floor.Without any hesitation I PAID the upgrade to stay on the First floor & feel like a Human. The attached pictures will show why."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.013691128148959002,
        "helpful_class": 0,
        "review_text": "My husband and I just returned from a very memorable stay at the Westin in D.C. The hospitality began long before our arrival when we received a note regarding our check-in from Gabrielle Ressa. We were impressed to have received such an informative and sincere note regarding our upcoming stay. Upon our arrival, until our departure, the service we received  was exceptional. From Tina who helped us with our initial check-in, to Dag who is a MAC whiz and so graciously helped me with my computer to the very kind bellman, Amadou, who I sought for help with newspapers, parking, etc. just to hear him say, \"madame\" in his friendly and cheerful voice! All were so very kind and knowledgeable. Our room (very clean and comfortable) had a great view and the hotel is located in a perfect spot in the city. Walking distance, and a short drive if need be, to many city destinations! We are so happy to have chosen this property as this was our first stay at the Westin D.C. And we will surely be returning on our next trip to the city!"
    },
    {
        "user_review_posted": 197,
        "user_total_helpful_votes": 81,
        "expertise": 0.0018858402911150001,
        "user_cities_visited": 72,
        "review_days": 0.618838992332968,
        "helpful_class": 1,
        "review_text": "Located at the top of a hill in the Pacific Heights neighborhood of San Francisco, surrounded by some of the city's most exclusive and historic homes, the setting can't be beat. No bums anywhere, the fragrance of magnolias and gardens when you walk down the clean and safe streets, ten minute taxi ride to downtown. Staff at the hotel is fabulous. Rooms are clean, expensively furnished, large and comfortable.  We stayed in 403, with a living room and bedroom side by side.  Hotel is recently renovated. Nothing like it and it totally changes a visit to San Francisco."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 35,
        "expertise": 0.005038802456875001,
        "user_cities_visited": 14,
        "review_days": 0.0038335158817080005,
        "helpful_class": 2,
        "review_text": "RoomWe stayed in Tower 5 after reading other reviews on trip advisor, and it was a good decision. It's a little ways from the main lobby, but you have great views and are near the pool, bbq pits, and hot tub. The room itself was clean, fairly nice, but a touch dated. The layout was not very efficient (i.e. coat closet was not near the door, the bathroom was needlessly large, leaving a small sitting room etc.). The amenities in the room itself were great - a stereo, two tvs (LCD), and even a blender. We had a semi kitchen, so only a fridge and microwave were included, but you could request a slow cooker as well. We requested a crib for our 0.5 year old, and it was fine. The air conditioner blew right on the master bed, which was kind of annoying. The room had enough space, and we enjoyed our time when we were hanging out in it.One minor complaint I have is that the room cleaning we recieved mid-week was extremely week. They did not pick up garbage, wipe the counters, or do much of anything beyond make the bed and change the garbage. Since this was a $35 fee, I was a little disappointed.ResortThe resort itself is absolutely beautiful. Fantastic landscaping, super clean, and infrastructure that was in great shape. Some of the paths were a little steeper than I would want if I were in a wheelchair, but certainly nothing that was unmanageable. The resort staff were friendly (other than at the on-site restaurant, which I will discuss below), and the pools clean and well kept. One minor annoyance though: In Tower 5 there is a hangout lounge on floor 10 called 'The Skyview Lounge', which is really nice. Lots of comfy chairs, space for lots of ppl, and two balconies with killer views. The problem was, they locked the doors to the patios at seemingly random times. So you'd go to get some fresh air (our room had no patio), and the door would be locked. Sometimes at like 5:00 pm!LocationThe location is alright. You aren't very close to the strip, but you are within walking distance of some outlet and boutique shopping, restaurants, and close to public transit. No liquor stores within walking distance.On-site servicesThe resort had activities planned everyday, and a great shuttle service. Every half hour there was shuttles to the strip, and other locations. There was a Denny's onsite, which was quite nice for breakfast, and they have a little convenience store type thing that sells chips, sandwiches etc.On-site restaurant/Pub (17 South)This would be a four star review if it weren't for our experiences at this restaurant. The first day we went in, they had a big sign outside advertising specials that were on 'During all pro or college football games'. I could see college football playing on virtually all the screens, so we headed in for some cheap beer. The waitress (who was wearing sweats and a hoody) would not give us the deal, and said 'Those are only for Tuesday or Thursday night'. No big deal we thought, we'll just order some beer anyway. Unfortunately, they were out of 5 of the 7 bottled beers they advertised, and had no draught beer working. I understand these things happen, but in fact, they never 'restocked', or changed their signage, the whole time we were there. Throughout our time at the resort we visited this restaurant several times and always seemed to get terrible service. I mean, TERRIBLE, borderline rude service from the wait staff, who frequently looked like they had rolled out of bed 5 minutes earlier. The food was good, but the service was (inexplicably we thought) awful. Then on our last day we realized the problem. Written in small print at the bottom of the menu was a note that 'All bills will include a 20% service gratuity'. 20%!!!! In my experience, for me to tip 20%, I expect extraordinary service. That is not what we received unfortunately. I don't understand why the resort allows this - it's common sense. If someone is automatically receiving an outrageously good tip, what possible motivation do they have to provide good service, or look professional? The answer is none at all."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 12,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 325,
        "review_days": 0.037787513691128004,
        "helpful_class": 2,
        "review_text": "As the Forbes Travel Guide says, the Halekulani is a 4-Star Hotel. The missing star is simple- service is professional, proper, but not always warm. I am staying here now and it feels like they like being stuffy, clinging to dress codes, doesn't feel like staff is quite \"on my side.\" does not feel like a FS Or Ritz with the way you are greeted when you walk in. Very muted. The grounds are immaculate, the food is good, it has everything but a real beach. This is probably the best hotel on Waikiki."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 5,
        "review_days": 0.12760131434830202,
        "helpful_class": 1,
        "review_text": "Kimpton is lying to customers in their loyalty reward program. Today I noticed my room booked via their direct hotel website, featuring a \"Best Price. Guaranteed.\" banner at the top of the page had significantly overcharged me compared to other internet rates. (Note that the ad has a full-stop period at the end, not an astrix. Anyway...)I called to resolve the problem and found that even after escalating to a supervisor that the hotel literally refuse to do anything, anything at all to resolve the problem. We were loyal, lifetime Kimpton customers that now suspect that we have be conned and lied to for years due to almost certainly illegal advertising practices (and regardless of legality, this type of thing is aggressively anti-repeat customer), and when we called them out over our current booking, they wouldn't so much as offer a discount on a future visit or even a free drink from the hotel bar. They didn't even apologize. The best I could get was \"I'm sorry I can't help you.\"The supervisor explained that even though the direct booking page lied outright about their price guarantee, if I had googled Kimpton and gone to a different website, I might have seen that the \"guarantee\" was total bull. I'm not sure how I was supposed to know to go to a different website to find fine print on a promise that came with a full-stop period, not an astrix.Furthermore, it is remarkable that rather that try to fix the problem, everyone at the hotel, including their managers could only say \"sorry, we lied. No refunds. No fixes, not even for our most loyal customers.\"We called for what we assumed would be an easy fix. Instead we got comcast-level bad customer service, with such gems as:\"this is just our policy\"\"The other website is a no-refunds booker (...but so are we)\"\"Yes sir, offering you literally nothing is the best we can do. I can't escalate this and I am not authorized to fix the problem.\"\"I see that there is no fine print, but I can't control our ads.\"Anyway, I get that hotel booking campaigns are complicated but when regular, registered customers call to complain that they got ripped off for mistakenly trusting the company's direct marketing, the only right answer is that the problem will be fixed. They could have said \"wow, sorry, that sucks. Here's a discount on your future visit, dinner on us, room upgrade\"  ...any number of options. After all, we're usually glad to be customers. We figured they could fix a mistake, especially when it made them look untrustworthy. Even more so when it involved regulars. I guess we were wrong."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.7612267250821461,
        "helpful_class": 0,
        "review_text": "Our family of four stayed 11 nights at the Alohilani Resort and it was fantastic! The hotel is beautiful, and the staff and service are great. The location is fabulous, right across the road from a great beach and an easy walk to the shops. Would definitely recommend this hotel and hope to visit again!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 6,
        "review_days": 0.313253012048192,
        "helpful_class": 0,
        "review_text": "Hotel is not exactly located on the strip as the address suggested. It is just 2 blocks right  behind the centre of the  strip. Strip is just 5-10 minutes walk and In my opinion hotel is excellent for the price it has to offer.WiFi is free and so is the parking and continental BF.There were 20 people standing in que for BF and me and my wife  decided to skip after waiting for 10 minutes in the que which  never moved.Check in staff were polite and helpful.I booked standard room and same was big enough with standard room amenities.I definitely recommend it for anyone whose budget is under 50 USD and someone who is OK to stay 5 minutes away from strip."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 32,
        "expertise": 0.0036788550606450003,
        "user_cities_visited": 15,
        "review_days": 0.24644030668127,
        "helpful_class": 0,
        "review_text": "I really enjoyed staying here - the suite was huge, great service, its close to the strip and close to lots of amenities. The staff were friendly and helpful. No casino, which was really nice. Next stay in Vegas will be spent here."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 26,
        "expertise": 0.003961516694963,
        "user_cities_visited": 17,
        "review_days": 0.516429353778751,
        "helpful_class": 0,
        "review_text": "Had a very good experience.  The lady (Dinah) who checked us in early was awesome, our train got us in Chicago at 9:30am so we took a cab to the hotel to see if we could possibly have our bags held until we could check in.  She preregistered us, gave us complimentary drink coupons, and breakfast coupons.  That was awesome.  She also helped me get registered with Hilton Honors and upgraded our room for us for free!  She upgraded us to a small suite which was more than we had booked.  It was totally unexpected but super appreciated.  We went to Navy Pier, did some sight seeing, boat riding, and went to lunch at Riva on the pier.   She texted me while we were at lunch that our room was ready early!!!!  Talk about service!  Unfortunately when we got back there was a long line waiting to check in.  There was only one lady behind the desk, I felt so sorry for her because of a man who couldn't keep his mouth shut and complained very loudly.  I was right behind him.  When it was my turn I apologized to her for his behavior and told her she was doing a fabulous job and I wished I had her patience!!!!   Our suite was beautiful, great view of the city center.  Breakfast was absolutely delicious!   If you go there, it is a very short walk to Navy Pier.  Go to the Riva Restaurant, go upstairs to the bar area and get the $1 Bevans Oysters until 3pm.  They are delicious and the service is outstanding.  I strongly suggest ordering the crab cake sandwich platter, to die for and only $19.   We also indulged in room service for dessert.  Super super reasonable!!!!!  Very quick too.  Love love love this hotel.  Will definitely be back this winter to take in a show and stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.7535596933187291,
        "helpful_class": 2,
        "review_text": "I would not recommend this hotel to anyone.  I recently returned from a one week trip.  We did not have maid service a single day during our stay.  The entire hotel staff was on strike, as hotel management does not pay them live-able wages.  Trash and dirty towels were dumped in the hallways.  In addition, there was constant noise outside, which could be heard in our room on the 11th floor, from the striking employees (whistles, horns, drums, etc).  Room service was non-existent.  Could not get anyone on the phone when I dialed the service number.  And the hotel management had the gall to actually charge me for the hotel stay.  It's supposedly a luxury hotel, but had the service of a Motel 6!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.06736035049288,
        "helpful_class": 1,
        "review_text": "If you are looking for a place to sleep and take a hot shower and the best location at a cheap price comparing to other hotels. This is the best option. Private bathroom very clean and excellent staff. 100% recomended. Best location ever!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 13,
        "expertise": 0.002414211629703,
        "user_cities_visited": 9,
        "review_days": 0.029025191675794003,
        "helpful_class": 1,
        "review_text": "Stayed here with Husband and 2 young kids.  This place was a 1 bedroom apartment with all the amenities.  We felt like we all were at home staying here.  It was a great location, it was quiet & we felt very safe.  From the pool, you can see the Luxor light.  The pool and the hot tub were awesome!! What sold me was the washer & dryer. We stayed here for 4 nights and so we took advantage of washing clothes before heading home.  We will definitely be back with or without kids.  It was a great price for what you get.  Staying on the strip is just too much money now days so we opt to stay somewhere that was just a little further away and much cheaper.  Having a full kitchen was a plus and especially when having children.  We made some dinners and breakfast staying here which saved us some money.  Definitely recommend to anybody."
    },
    {
        "user_review_posted": 243,
        "user_total_helpful_votes": 302,
        "expertise": 0.005923328651883,
        "user_cities_visited": 54,
        "review_days": 0.012048192771084001,
        "helpful_class": 1,
        "review_text": "Stayed here 3 days. I picked Becks primarily due to the location near the Castro. I used to live in the Castro 20 years ago so wanted to be near my old stomping grounds.Anyway, I knew from my past that Becks could be questionable at times, but I wanted the location so didn't really care. Made my reservation over the phone about a week in advance. I was told they were renovating the entire motel and there might be some construction notice. I really appreciated that this was communicated before I stayed there. Noise was actually minimal and was never an issue.Boy was I pleasantly surprised!  I was in a ground floor room (I was given the option as the elevator was being replaced as part of their renovation). I was in a newly renovated room. Comfortable bed, clean room, modern walk-in shower, quiet toilet, good size closet with refrigerator.The heating/air system was a little confusing at first but I figured it out. In addition the free parking was great. In a city like San Francisco a free place to leave your care is a blessing. I just left my car at the motel for entire stay and use MUNI.My only minor negative was the free wifi. The wifi signal was very week. My smartphone was more efficient and quick simply disconnecting from the hotel's wifi and using LTE signal. So, the free wifi is nothing to write home about.I would stay at Becks again, no question. I can't speak to Becks past as I never stayed there previously ... But when I was there it was perfect, location, clean, quiet, friendly staff, free parking, etc."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 39,
        "expertise": 0.002380993861681,
        "user_cities_visited": 38,
        "review_days": 0.16429353778751302,
        "helpful_class": 2,
        "review_text": "Very modern hotel in San Fran near to Union Square. Bar in the reception area and another,the Cavalier.Games area upstairs which was fun for half hour rest up!Rich was very helpful when we were discussing our travel arrangements over a beer.Thankyou.Guest rooms were comfortable and clean.They have a Stay Green program.This is when guests can display the Stay Green door hanger on their door, and if you choose not to have  nightly housekeeping services, you will receive a choice of $10 minibar credit or 24 hour premium wifi access credited to your account.Close walk to the Chieftain Irish bar."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "All staff at the Park Hyatt are highly professional and extremely courteous and always offer complete assistance with queries and needs.  It is a delightful experience to stay there, I could not fault any aspect of the operation of all areas of the business.  Overall, the Park Hyatt Dubai met all my needs and I truly appreciated the courtesy and friendliness from all members of staff.  On arrival, staff member Mainuddin graciously explained everything to me and professional and thoroughly assisted with all my enquiries.  Miss Girlie at the Spa centre performed massages in an extremely professional manner and assisted with a specific back problem.   Clarence and Ahmed at the French restaurant made me feel welcome and assisted with information about every meal I enjoyed.    Their professional manner was exemplary.  Overall, the Park Hyatt Dubai met all my needs and I truly appreciated their courtesy and friendliness.  We are often tired when we arrive and sometimes stressed when leaving.   Park Hyatt Dubai reception staff and also baggage handlers were extremely patient with me on both my arrival and departure in June.  I would highly recommend this hotel for a peaceful and tranquil holiday of indulgence.  The d\u00e9cor is exotically intoxicating for anyone coming from another culture.  Truly magnificent."
    },
    {
        "user_review_posted": 419,
        "user_total_helpful_votes": 329,
        "expertise": 0.003701746222478,
        "user_cities_visited": 282,
        "review_days": 0.058598028477546006,
        "helpful_class": 1,
        "review_text": "A good location , rooms comfortable and comfortable bed , bar service good , staff helpful and smile , very impressed with car service , where a complementary Bentley was provided to take us to a restaurant.overall 2 nights was not enough , well done"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.314895947426067,
        "helpful_class": 1,
        "review_text": "I stayed at the St. Regis this week for business.  On Thursday evening, I went to the bar for dinner.  As I was ordering, Executive Pastry Chef, Thierry Delourneaux, sat down next to me.  Despite the fact that he was not currently working, he made me his new Bloody Mary dessert.  It was simply amazing!!!   It was the perfect blend of sweet and spicy, cold and warm, and different textures.  Jane, the bartender, made me a delicious Signature Bloody Mary that perfectly complemented the chef's dessert.  I want to thank Chef Thierry and Jane for the impeccable service, the wonderful fare, great company, and letting me be the first patron to try his new signature dessert. Stop in, you won't be disappointed."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 15,
        "expertise": 0.004441134282246,
        "user_cities_visited": 11,
        "review_days": 0.40744797371303304,
        "helpful_class": 2,
        "review_text": "Hotel Zetta was a very wonderful boutique hotel in the perfect location for a young couple touring California. Having just gotten off of the plane from Hawaii, we were happy to be back in a bustling urban center. The hotel is walking distance from world-class shopping, the cable cars, and tons of dining options. The staff was quick and friendly. The lobby was very cool with a nice bar, and the room was very high-tech with a virtual concierge. We didn't pay for a view but the it was very comfortable with custom furniture and an Illy personal espresso machine. The bathroom amenities were very nice with a little shelf in the rain shower which worked perfectly to hold my holiday \"shower scotch\"! Highly recommend for anyone trying to make the most out of their visit to the city by the bay."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 15,
        "expertise": 0.005491474210441,
        "user_cities_visited": 13,
        "review_days": 0.38828039430449,
        "helpful_class": 0,
        "review_text": "This hotel is for people who want to stay close to Waikiki and shopping (Ala Moana Center) but don't want the hustle of Waikiki. Rooms are a bit small but clean and with a tv with lots of stations.  There are many good dining choices at Ala Moana center or in the surrounding streets that are not as pricey as Waikiki. Hotel is near several bus stops. The beach is in walking distance but it's not my favorite for swimming (I prefer more coral and fish for snorkeling)."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 9,
        "review_days": 0.14238773274917801,
        "helpful_class": 0,
        "review_text": "Nice hotel and location and overall good experience but terrible experience with valet parking. Website directs guest to go to lower level Lake Street valet entrance. We went to entrance but no one came out. We unloaded our own car and had to go inside to find a valet (two were sitting in a glassed-in area talking with other staff) . There were no staff or carts for our luggage (4 adults) so we had to carry it ourselves up two sets of escalators and across the lobby - no one offered to help. With the high charge for parking I expected more than just paying for  a place to let my car set for two nights. Also, there was a $15/day charge for WiFi - when are hotels going to focus on customer needs and recognize that everyone today accesses WiFi for business or personal use when traveling and make it available for free? Many much lower cost hotels provide free access"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 21,
        "expertise": 0.0018133026883090002,
        "user_cities_visited": 19,
        "review_days": 0.6407447973713031,
        "helpful_class": 0,
        "review_text": "Enjoyed our three nights at Hilton\u2019s Waikiki beach hotel, wis it could have been longer!Great staff and so friendly, breakfast included in our stay and was very large and fillingWill be back again to stay if back in Waikiki, one block from beach and close to lots of restaurants"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 383,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "Comfortable and clean rooms with great view of the majestic river. Breakfast is average - buffet style with a noodle stall outside the air conditioned area next to the playground preparing fresh Thai noodles of different varieties. Depending on whether there are bus loads of tourists scrapping off the last bits of anything edible around, you may have to elbow your way to through the throng or have a most peaceful seat by the glass, framing the river or the pool with sun worshippers basking amidst the sea breeze. There is a pavilion where you can have a massage just next to the river. Across the river is the Sathorn pier just below the Saphan Taksin BTS station where you can get free rides  on the many floating pavilions of the 5 star hotels that line the river. The nearest is the Peninsular Bangkok that costs about 6 times what you pay at the Ibis. Unless you intend to make full use of the facilities there, you can just stroll over and have ice cream at their many cafes, restaurants and lounge. If you are lucky, you might get to dine with the giant bear just outside the magazine kiosk/ cafe/ chocolatier at a table for two. He is quite a handsome bear with a giant belly you can rest your head on when you take a selfie...Outside the Ibis Riverside lining both sides of the main street Charoen Nakhon are massage parlours that are family friendly and food places that don't burn a hole in your pockets, convenience shops like 7-11 and the local versions also abound. There is a decent sized mall call Sena Fest that boast a supermarket, german sausage stall, sprinkling of Japanese restaurants and for those who crave the spicy local cuisine, a favourite among the Thais is one called Nuang Luang Wang which serves noodles and other delicious local treats. There is also a Boots pharmacy, yes like those ubiquitous shops in London but here, the cosmetics and toiletries are a fraction what you have to pay in UK. Get a Boots tourist card and you get a further 5% off your purchases, even fi the items are on sale!!I love the hair saloon and always try to get a haircut done, the head and shoulder massage service they provide is pure bliss...."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.44304490690032805,
        "helpful_class": 1,
        "review_text": "There is no denying the location of this hotel is awesome. However, you couldn't pay me to stay here again. First thing, my husband and I arrived at 5am from another country and to be expected the room wasn't ready...and it wasn't ready until 4pm even when at 11am the people before had checked out but housekeeping wouldn't clean our room early. So, we headed out to the pool to sleep and got kicked out by a security guard because communication at the Marriott is difficult. The service is so slow EVERYWHERE...I honestly don't know why, it seems the staff just doesn't care. I ordered a bottle of wine by the pool and it took almost an hour to get it. Then the day of check out they charged everything to the wrong credit card even after I insisted they change my account to the new card I gave at the time of check-out...amazing I know. I originally wanted to the stay-for-breakfast and it was a hassle form the beginning. Between Marriott employees changing my reservations without my permission to CONSTANTLY being interrupted on the phone. Whenever I would try to give information or ask a question I would be talked over, every time. The employees here don't care or they just aren't that bright."
    },
    {
        "user_review_posted": 252,
        "user_total_helpful_votes": 52,
        "expertise": 0.0008914669623040001,
        "user_cities_visited": 111,
        "review_days": 0.37185104052573903,
        "helpful_class": 0,
        "review_text": "The Drake offers a historic perspective on hotels in Chicago. The building and layout is charismatic and reminiscent of age long past, lots of wood and chandeliers it's a very pleasant place.The rooms are typically vast and well stocked with a decent set of amenities, the location is central Chicago around 30mins from the airport and with valet parking.The staff are lovely and add to the feeling of specialness.Not modern but in a good way."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 22,
        "expertise": 0.0035726923033020004,
        "user_cities_visited": 17,
        "review_days": 0.757940854326396,
        "helpful_class": 0,
        "review_text": "We were here for 8 days and the staff knew our names from the moment we walked in and made sure we had everything we could have ever wanted. Food in the restaurant and bar was excellent. Room was large and comfortable. Right in the center of Georgetown. Location is perfect."
    },
    {
        "user_review_posted": 388,
        "user_total_helpful_votes": 183,
        "expertise": 0.0021794744918440002,
        "user_cities_visited": 162,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "For the price, this hotel is disappointing.  The rooms are mediocre and quite small, the beds are average comfort (not luxurious) and the bathroom seems tired and old.  This property, which is pretty from the outside, really needs a refurbishment on inside.The price per night at an allegedly \"discounted\" conference rate was $339 plus all the California taxes.  The \"grab and go\" off the lobby charges $18 for a medium cup of coffee, a cup of yogurt and muffin.  (Walk to Starbucks and get the same thing for less than $10 per person.)The good news is that the hotel is close to Union Square and SF Museum of Modern Art and that the bell people are friendly and helpful.  Otherwise, the hotel was disappointing."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 19,
        "expertise": 0.0014800610287370002,
        "user_cities_visited": 28,
        "review_days": 0.267250821467688,
        "helpful_class": 2,
        "review_text": "I don't think I've ever given a \"one\" rating at any place I've reviewed but this will be  the first and I travel A LOT.  I was visiting Chicago for the first time and excited about my stay at Hotel Felix since my friend said she'd stayed there a few times after choosing the Express Deal on Priceline and the stay was decent. I was there for one night Saturday, April 30th and I didn't get ANY sleep! Not only is this hotel super noisy from outside noise, we left to come back and find some \"questionable\" people now next to us. Because it was so cold and rainy, my best friend and I decided to stay in for the night.  We went to bed around 11:30pm and around midnight we heard a woman screaming bloody murder for her life! I thought someone was being murdered! This carried on outside of the hotel off an on for over an hour! No one stopped the commotion. We then discovered these were the people next to us! The screaming in the halls, doors slamming, and banging on the walls went on for another hour. Around 3pm we finally called downstairs and they said they've had FIVE calls! WHY the hell are these people still here??? Security comes and leaves soon after. Soon after the screams outside begin again, doors slamming, and then we hear what sounds like a cat/dog fight, beating on the walls, and screams from the room.  We call downstairs and tell them this has gone on TOO LONG and we are going to call the police! Security comes again and they finally leave. By now it's well after 4am and the screams outside continue. No one at the desk cared when I told them and  said they'd \"note my account\" and I've not received a call from ANYONE as of yet. Security is slack, I did not feel safe, and management clearly doesn't care. Be careful selecting the Express Deal on Priceline, THIS is where you'll stay! NEVER AGAIN!"
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 88,
        "expertise": 0.002432706504206,
        "user_cities_visited": 500,
        "review_days": 0.7409638554216861,
        "helpful_class": 0,
        "review_text": "Arrived early evening tired and irritable after a long flight and a dreadful transfer from the airport. No initial acknowledgement at the front desk but eventually attended to. Despite having pre-paid for the accommodation via our TA, the front desk initially refused to allocate a room unless we made an advance credit card payment of \u00a3420 to cover 'potential room charges'. I don't use a credit card and they would not accept a debit card in lieu. Impasse which resulted in the front desk staff having to consult a supervisor. Told that they would consider cancelling the reservation and leaving my family with neither cash nor anywhere to stay unless I could pay the room charge in advance - after disputing this and pointing out that the room itself was already paid for, we were allowed to check in, albeit with poor grace and a veiled threat that I must return later in the week to 'pay' the charge...The room allocated was on the 10th floor with a 'view' of the rear of the hotel. The room was acceptable but during the week housekeeping was poor. Despite there being 4 of us, housekeeping persisted in leaving 3  towels and only replenished toiletries when requested. In the whole week, the room was never vacuumed and the bedding changed once.I would have awarded a single star if the review was based on the staff and quality of the hotel. I added a star for location (easy access to the Metro and Circulator stops) and the co location with a Walgreens and Starbucks.I would not recommend this hotel for any other reason than location."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 34,
        "expertise": 0.0024291497975700003,
        "user_cities_visited": 30,
        "review_days": 0.291894852135816,
        "helpful_class": 1,
        "review_text": "I stayed five nights to attend a conference just down the street and I was super comfortable at The Mosser. I hate air conditioning so the ceiling fans were fantastic. And I love being able to open a window and enjoy the sounds of the city.Wifi was fast, easy and reliable. I wish the rooms had a mini fridge to keep a cool drink or a little food. Clean, comfortable beds and lovely housekeeping staff. It is a bit noisy at night with people moving around in corridors and talking near the lift, but that's an old building with poor sound insulation. The restaurant next door was very good. Excellent service and very convenient to the hotel.Location is the big feature. About 5 minute walk to the convention centre and 10 minutes to Union Square and Museums - brilliant. There are many homeless people around the area that may make some seem wary, but I didn't experience any problem with them other than to feel sad for their circumstances and notice how tough SF has become to their plight."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 14,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 9,
        "review_days": 0.912924424972617,
        "helpful_class": 0,
        "review_text": "My wife and I came here in 1992 and always wanted to come back. We finally made it here again this year and it is so we remembered it to be.  Full of old Victorian charm, opened in 1901, this hotel is one of the few right on Waikiki Beach. The courtyard is centered around a huge banyan tree planted in 1885.  Spend the day on the beach, have a drink at the beach bar under the banyan tree, go out to dinner and end the day with a night cap under the banyan tree. That's paradise. Repeat as many times as possible. I how it's not another 27 years before we come back again"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 13,
        "expertise": 0.004744565817058,
        "user_cities_visited": 150,
        "review_days": 0.015881708652792002,
        "helpful_class": 1,
        "review_text": "On a late evening arrival we encountered helpful staff, that quickly and happily booked dinner close by - $5 taxi. We also had all our questioned answered with locations and directions marked on a map.Our room was on level 5 and pointing toward the rear (so no road noise). The room was large and had a seperate sitting room. This provided two TVs for the suite neither got turned on, but a great feature if travelling with children. The bathroom was large, providing a large shower and a twin bathroom sink - brilliant for travelling toiletries. This is the first hotel I've been in that has a type of mini bar for personal products such as condoms, (discretely provided if you're worried about children).The best feature which initially directed us to this hotel was the location. It's 20 steps off M street, where there's loads of shopping, and a quick $8-12 taxi to most of the attractions in Washington. It's also easily walking distance to the White House, Capitol Hill, and monuments as its flat if you're the walking type."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 28,
        "expertise": 0.00377358490566,
        "user_cities_visited": 26,
        "review_days": 0.013691128148959002,
        "helpful_class": 2,
        "review_text": "We stayed at the Aqua Bamboo for the third time and we just love it. My son and I stayed there for two weeks over the Christmas holidays. Service was excellent from all the staff they all take pride in their work and are willing to help you in any way. We had a pool view on the 6th floor the room was always clean thank you housekeeping, the beds were comfortable and having the kitchen we could have breakfast and lunch sitting out on one of the two balconies we had in our room. The free lemonade and iced tea in the foyer was enjoyed after relaxing out by the pool, and a few lazy afternoon naps in the daybeds adjacent to the pool is is my idea of a great holiday. Took the free shuttle to Ala Moana shopping centre a few times and the hotel is close to the beach and great restaurants. Mahalo to everyone at the Aqua for making more beautiful memories for myself and son. A hui hou."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 1.0,
        "helpful_class": 0,
        "review_text": "Pros - Location. Lots of stuff to do and restaurants in the area. The main areas of the hotel are very nice and well maintained Cons- the pictures are very deceiving. The main wing rooms are very very dated and the hallways smell like smoke. We were glad we were only here for 36 hours to get over the jet lag, otherwise we would have been very disappointed with this hotel. When we arrived they said our room was ready and when we got up to the room the door was wide open. We began to freshen up after our 24 hour flight and one of the cleaning staff opened our door without knocking and walked in on us. We never received any apology from management on this. Finally upon checkout we had the concierge get us a taxi and they were supposed to tell the driver where we were going and to use the meter. The driver told us he couldn\u2019t use the meter and starting haggling with us on the price. Overall the location is great, however be very wary of the rooms as they are not what they are advertised as."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 9,
        "expertise": 0.0018757585788370002,
        "user_cities_visited": 15,
        "review_days": 0.15826944140197102,
        "helpful_class": 0,
        "review_text": "We came in for a conference held downtown and chose this as a more economical option.  What a pleasant surprise!!  The rooms were nicely decorated and very clean.  The staff was above and beyond helpful!!  The restaurant/bar downstairs had local craft beer along with standard offerings and the pizza was amazing.  There is a small coffee bar in the lobby where you have a limited scope of pastries and breakfast options but is adequate with a nice selection .  The Maxwell is a short Uber ride from anywhere!  A short walk to the space needle and Chihuly exhibit.  Would definitely stay here again!"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 10,
        "expertise": 0.001317574365065,
        "user_cities_visited": 39,
        "review_days": 0.106790799561883,
        "helpful_class": 1,
        "review_text": "Spent 5 nights at this wonderful grand hotel arriving on 4 July.  We absolutely loved this hotel!!! It was everything we could have asked for in a grand hotel in the centre of Waikiki in a very busy summer week. I will say that it was a bit chaotic when we checked in but I guess that was to be expected on the 4th of July with full capacity. Not ideal to arrive at 1 pm from Maui on that day but just the way our dates had worked out. Would have been preferable to have arrived the day before and settled in on 3rd July. We did not find any difference between our childrens deluxe city facing tower room and our partial ocean view tower room on the 13th floor. I think this totally depends on the particular room you are given but in our case there was no real difference as our children recieved a better city facing room with 2 balconies (one being partial ocean balcony view) and ours being not the best of the partial ocean facing rooms it reslulted in us paying a higher rate for an almost identical room. In fact our kids room was nicer!!!   After discussing this with hotel management  and persevering they did respond to our complaint and addressed the situation to our satisfaction.  We loved the decor and ambiance of the hotel and wished we had more time to sit in the lobby, outside on the verandah in the rocking chairs and in the area overlooking the banyan tree it was all just so beautiful. We did not use the pool area per se but for beach lovers it was perfectly located as you got your towels from the pool area and walked straight onto the beach in front of the hotel. We took our own beach umbrella  with us from Australia and used it for 5 days on the beach just in front of the area where you can hire the umbrella and beach chairs from the hotel. We saved ourselves 50 $ a day and had no problem lying on our towels (under our oiwn umbrella) which we could exchange at the pool desk for fresh ones when required. Even though we were willing to pay to stay at such a lovely hotel it still adds extra to then have to pay for an umbrella and chairs especially as this used to be included in the room rate in years gone by.Please reassess this!!!! so for us we would take an umbrella with us again. We really enjoyed our lunches at the restaurant under the Banyan tree and the live music each day. We also received a discount on the lunches as we were starwood members. The hotel was gracious in sending balloons and chocolate strawberries to my sons room on 4th July as it was his 22nd birthday. Thank you Moana Surfrider. We appreciate your hospitality. The swimming at the beach was fantastic. Spring tides made the water like a wave pool but still was very safe waves and swimming and an added bonus was a turtle that hung around in the waves for 2 days and kept popping up around us in the waves. The location of the hotel in relation to designer shops, shopping centres and restaurants is fantastic. I would love to stay here again when I return. If I cant afford a full ocean view room which I would love I will simply book a tower city facing deluxe room as we had the perfect ocean view from the beach sand and didnt spend much time in our rooms anyway. Bring scared of heights a balcony on the 13th floor was a waste for us anyway.  Buffet breakfast wasnt included in our rates so we had  a variety of breakfasts at different places and this too was enjoyable. Thanks for a great stay :):)"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.15334063526834601,
        "helpful_class": 0,
        "review_text": "Aqua Bamboo was highlighted in a couple of my guidebooks, and the online information supported the positive write-up. The decor and atmosphere was relaxing from the moment we walked into the lobby and were handed glasses of juice at check in. Staff were all friendly and helpful. Our room overlooked the pool courtyard and was quiet. Enjoyed having the kitchenette with microwave, fridge, and coffee maker. I would definitely stay there again and recommend to others."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 902,
        "review_days": 0.8521358159912371,
        "helpful_class": 1,
        "review_text": "I really enjoyed this motel.  The staff was friendly and informative.  The price was good and the room was clean.  The view of the ocean was awesome.  The ramp driving into the parking garage was pretty steep."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.039978094194961004,
        "helpful_class": 1,
        "review_text": "There's a certain expectation when booking a room with Hilton and when paying $300 a night. I expected Hilton to have above standard accommodations and amenities. I stayed at the hotel during the weekend of Chinese New Year and had booked a standard suite. Upon my arrival to my room, I was shocked to discover that there was no mini refrigerator or microwave included. Lesser hotels offer these basic for far cheaper prices. We selected this hotel for the close proximity to the parade. I was surprise to learn that they charge an additional fee to sit in the bleachers set up in front of the hotel. As your customers, who have already paid a inflated price, it would seem to me that you would offer the seats at no charge or a discounted price. I did appreciate to close location to the parade and the plate of warm cookies that was delivered to the room. Despite this, I would not stay here again. I feel a hotel of your caliber should treat it customers better."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 16,
        "expertise": 0.000733992487371,
        "user_cities_visited": 33,
        "review_days": 0.680175246440306,
        "helpful_class": 0,
        "review_text": "Upscale trendy place with friendly staff.Modern decor, very clean.Ideal for romantic get away near SF attractions. Shout out to Justin at front desk for directions and helpfulness. Italian restaurant on site, great selection of wonderfully flavorful cuisine."
    },
    {
        "user_review_posted": 244,
        "user_total_helpful_votes": 29,
        "expertise": 0.00046667860495600006,
        "user_cities_visited": 218,
        "review_days": 0.744249726177437,
        "helpful_class": 0,
        "review_text": "Front desk service was great and checked in with me several times during my stay.  Room service brought Evian bottled water to the room at no charge.  We had a company meeting at the hotel, but the catered breakfast was 30 mins late.  Be careful the Hot water is really hot."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.18565169769989,
        "helpful_class": 1,
        "review_text": "Always wanted to stay at the Knickerbocker Hotel because of what I heard and the pictures I saw. We were not disappointed at all. Very historic in that in retains it's old look but is modern at the same time. Very clean, and staff were first class all the way. Close to the lake and close to shopping."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 16,
        "expertise": 0.002174322228063,
        "user_cities_visited": 16,
        "review_days": 0.9446878422782031,
        "helpful_class": 1,
        "review_text": "Beautiful property? Yes. Staff well trained, friendly, and look to accommodate? Yes. Room nice size, and nicely furnished, clean, and presentable? Yes. Worth the money charged, and is it on par with Four Seasons and/or Ritz Carltons? No. To be fair, not far off, but if your prices are in the same vicinity, and that is what you aspire to, it falls short, and therefore should be rated as such. If it was trying to compete with Hiltons or Marriots, then I would give it a 5. Here are a couple of issues: Beautiful curtain, but could not close it absolutely tight, and not blackout. Add that to the fact that in the closet the safe has a green LED light that stayed lit. The light was visible through the closed door.In the room, the desk chair is stationary. When reading, it would be nice to lean back. Only choice then was sit up straight in the chair, or use the bed to try to get comfortable, but I did not want to do that, don't recall having the lack of a chair that one can be comfortable in. Also, should have a usb port by the bed.The water pressure in the shower was adequate. However, the water pressure in the sink was weak. Have never experienced that where the water was so weak that I would notice it.Last, and definitely not least (and I had to take a full star off for this), was the last morning I did not get the 8:30AM wake-up call I requested. Luckily I did not have to catch a flight, but I did want the full day to explore. I did not leave the room until about 9:30 (had set my phone as a backup for 9AM), and it was not like they called late, did not call at all. That is a major faux pas, and should not happen (and I am 100% sure I arranged the call, and for 8:30AM). Again, the staff seemed well trained and friendly, and I have no doubt they would have been apologetic had I mentioned it, but I saw no point in doing it as I was checking out. Just a heads up, they need to get those things right to be truly top-notch."
    },
    {
        "user_review_posted": 373,
        "user_total_helpful_votes": 103,
        "expertise": 0.001230291740953,
        "user_cities_visited": 77,
        "review_days": 0.6182913472070091,
        "helpful_class": 1,
        "review_text": "Our first time staying here, room wasn\u2019t musty smelling like some said, not the cleanest room but not the worst either, for the money it\u2019s on par in my book. Upon arrival I asked the pit boss where hotel registration was and he walked me directly to it. Poker room is a friendly little 2 table setup and again, I needed a players card and the dealer took care of everything for me.Might not be the cleanest place but it\u2019s one of the cheaper casino/hotels in Vegas and the hospitality is top notch."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 48,
        "expertise": 0.0038394141199920005,
        "user_cities_visited": 62,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "I have stayed twice at this hotel and it really is nice.  The stay includes breakfast which is fine.  The hotel has a rooftop bar with happy hour that has good deals on food and drinks.  The rooms are clean and comfortable.  The staff are friendly and welcoming.  It really has a great atmosphere.  Both visits the hotel was VERY crowded with families, but it is summer in DC and time for tourists."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.700438116100766,
        "helpful_class": 2,
        "review_text": "This hotel is great for the price and the location is nice if you don\u2019t like all the action of the strip. I would give this hotel 5 stars but I had two issues. I went to the freedom beat which is nice by the way. The food tastes good and the service was nice. My daughter sat down to eat breakfast and she sat down on a chair soaked with syrup that destroyed her shorts. I told the lady at in the front and all she said was sorry. I had to throw my daughter shorts in the trash. The other issue was my hotel key kept deactivating. I went downstairs to get my card activated and their was a long line of people checking in. I kindly stood to the side and tried to get the lady checking people in attention. I didn\u2019t want to wait in a long line and my wife was upstairs soaking wet waiting to get in the room. I was told very rudely that I had to get inline and wait with the rest of the people. I told her that I just needed my key activated and that I\u2019m a guest already. She said it doesn\u2019t matter. So I waited in that long line while my wife waited for me up stairs. Needless to say I had  to here it from her too. I went through this ordeal three times. I stayed here for 6 nights! I\u2019m all for security, I work for DHS. The final time I was asked for my ID because my key was again deactivated. I told the lady at the desk that wallet and ID is locked in the safe in my room. My wife and I are standing in front of the lady dripping wet in our swim suits. I asked her to asked us some security questions of something. She said she needed my ID. She told us to go upstairs and wait for security to come let us in and show him our ID. We went upstairs dripping wet and waited for security to come. I find this unacceptable. Especially when it happened 3 times!!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 54,
        "review_days": 0.8822562979189481,
        "helpful_class": 1,
        "review_text": "I have been to Chicago and stayed in the area around Hotel Felix multiple times before, but haven\u2019t stayed there before now (my usual Hotels were booked out). Check-in was pleasant, room was on the smaller side, and I had not caught onto that there isn\u2019t any mini-bar in the room (paid or unpaid, I just like the convencience) which was disappointing by my fault. Location is great, short walk away from some interesting sights (I recommend to kick it off at the river walk). Would stay again for short trips, but anything extended I like more space and more amenities."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 85,
        "expertise": 0.0043751709051130004,
        "user_cities_visited": 57,
        "review_days": 0.12267250821467601,
        "helpful_class": 2,
        "review_text": "Never happened to me before!!!I made my booking a week before my arrival.Upon the reception I've been told there is no rooms(hotel is fully booked) ,so they have a room with no window, i didn't like it but said ok(they also gave me free breakfast) ,when i went to the room ,i was shocked.. The gave me a room that looks like staff room ,not guest, even didn't have a safe in the room,i called the front desk ,said that i don't want the room,then she told me she have a room in smoking floor,i got very upset and asked very loudly for the manager to come.After about 15min the duty manager came and upgraded me to club floor..Its unacceptable that they even considered to give a such a room from the beginning. Shame shame shameJust for that experience as making me feel like a fool ,and not upgrading me upon my arrival on my upcoming trips to Bangkok, i will not stay again in landmark!!"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 17,
        "expertise": 0.0019026704666250001,
        "user_cities_visited": 25,
        "review_days": 0.549835706462212,
        "helpful_class": 0,
        "review_text": "I stayed 4 day in this hotel in Sep 22 as a vacation. The king bed room rate was a lot less (base $229) than I just saw now ($349), a week later. I arrived to the hotel by noon but I got to check in and got the top floor room. Was supper pleased about it. Compared to my previous stays in SF with Harbor Court Hotel and Hotel Carlton, a Joie de Vivre, hotel Zetta stood very close to the Harbor Court in term of modern and luxury.  However, the location of the Zetta was a step up for the central location. The room was furnished very well, phone charger outlet, booz options, water bottle, and snacks. Room had everything including the iron board that I thought now a day people would not use.  I would like to ask for a magnified make up mirror instead of iron board.The room was super clean and very quiet.  Bed, towels, bathroom, TV, desk and chair were top of the lines.  To stay green we did not require the daily room service; therefore, I realized that as one of the reviewers wrote, no spared toiletry was available while there was empty space in the sink cabinet. I hope the house keeping team could improve this area. Also the guess restroom by the lobby needed more attention.Money was well spent. I loved this hotel and would recommend to family and friends."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.178532311062431,
        "helpful_class": 0,
        "review_text": "The room was a great value. It is very close to the strip. It's right across from the Hard Rock. The room was a nice little \"suite\" with a small kitchenette. Check in and check out were super easy with no hidden fees. It's also very close to the airport. We were worried about the noise from all the air traffic, but it was very quiet. The breakfast left a lot to be desired."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 2,
        "review_days": 0.5668127053669221,
        "helpful_class": 0,
        "review_text": "The staff at Trump Waikiki continue to outshine all other hotels on the island.  Other luxury hotels may provide adequate service, but none demonstrate the genuine warmth, caring and Aloha that naturally flows from this team.  From the moment you arrive until you (sadly) depart, everyone goes above and beyond to ensure everything not only meets but exceeds your expectations."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 3,
        "review_days": 0.039430449069003004,
        "helpful_class": 0,
        "review_text": "I was on a business trip and booked a suite which have very small beds we asked to change room or beds we were told all twin rooms are the same. All went good, the room was clean and breakfast was fine, location of the hotel really good. When we got to the reception I stood in the line to do the check out when I reached the counter the receptionist named Hashimi  started servicing another person who was not standing in line, but I didnt object after she finished him she started serving another customer who also wasnt standing in line she said he was there before me, I objected asking her what is the line for, specially that I knew for sure the first person she served went down in elevator with me so he wasnt before me when I told her that she said she will serve us both at the same time,goodbye privacy :) I asked for the manager she pointed to another person who was on the phone and she asked me to move from the line and go speak with her which I tried too but the manager was trying to finish a 15 minutes phone call and was not free to do the job she was hired to do which is customer satisfaction. Anyways I was forced to go back to Miss Hashimi who served me and did not say a word of apologizing, just finished her work and turn her face away so I left. It was really one of the worst experiences as a checkout in a hotel worldwide and I am a weekly traveller ...."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 59,
        "review_days": 0.047645125958378005,
        "helpful_class": 0,
        "review_text": "We stayed in the Paramount Hotel the week of March 22, 2015 because it was close to my son's apartment.  The room was clean, as was the bathroom.  My husband and I usually don't sleep well the first night in any hotel, but we both slept very well here.  The staff greeted us warmly and was helpful when asking for directions or recommendations.  I plan to stay here every time I visit my son."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 7,
        "review_days": 0.21467688937568402,
        "helpful_class": 0,
        "review_text": "This is definitely my favorite hotel in Las Vegas! We came about a year ago and the staff was amazing! They offer turn down service, large rooms, extremely comfortable beds and lovely bathrooms. The Japanese style is very beautiful and the lemongrass scent they pump through the hotel is heavenly. The maid was especially accommodating and went the the extent of perfectly wrapping the cord on my flat iron. You get to experience all that Cesar's and the Forum shops has to offer, while having this exclusive little oasis of a hotel within the hotel. I actually just booked the weekend at Nobu because we love this hotel so much. Looking forward to returning tomorrow!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 28,
        "expertise": 0.001949317738791,
        "user_cities_visited": 12,
        "review_days": 0.480284775465498,
        "helpful_class": 0,
        "review_text": "I stayed in this hotel for 4 days (this weekend before Ramadan) with my friends (each has his/her room) and since we arrived we felt like royalty!the staff are so friendly and helpful, they do their best to make you feel happy! Starting from the reception, concierge, room service to house keeping!First I booked for 3 days/2 nights but since it was amazing hotel I decided to extend my stay for 1 more night and they did that for me with the same rate I booked online!The room I booked was \"Park room\" and they gave me upgrade to \"Park deluxe\" which has an amazing view of Dubai Creek with a furnished balcony!I loved the room it has comfy bed, nespresso machine and kettle to make tea, free wifi, a bath with oval tub and walk-in shower.Location is so good since its so close to airport and many other attractions, The Dubai Mall is 15-20 mins by car!I would recommend this Hotel for solo travelers, group of friends, and couples! I honestly dont recommend it for people with kids because there is only one main swimming pool and its not suitable for kids!the pool area is large in size and so calm so its good for people who wants to chill and relax and there is also a pool bar/restaurants with many food and drinks options.I loved everything about this hotel and will  definitely come back Xx"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.41182913472070104,
        "helpful_class": 2,
        "review_text": "This hotel is ideally located as a starting point for all trips, shopping, food, walking as it's on a flat area. Near busses, Muni, & BartThe staff are wonderfully helpful, rooms spotless, beds sooo comphy,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9479737130339541,
        "helpful_class": 0,
        "review_text": "We were staying in U Sukhumvit, Bangkok for a week. The hotel rooms are clean and comfortable.  The staff are very friendly and go extra mile to help you.  The location is very close to may may shopping mall and resturents.  I strongly recommend this hotel and their amazing service.Jacob and Shammy"
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 31,
        "expertise": 0.001619569780375,
        "user_cities_visited": 121,
        "review_days": 0.103504928806133,
        "helpful_class": 0,
        "review_text": "This hotel is not only absolutely gorgeous, but it's also in a fabulous, perfect location of DC. You can get to any of the hotspots in DC in just a few minutes' walk from this hotel. It's also really wonderful because the hotel has everything you need IN the hotel, from parking to starbucks to 2 different restaurant/bars. There's also a gift shop and a market for anything you might have forgotten. It's also right next to some really great eateries like City Tap House and the entire strip of China Town. I will not stay anywhere else in DC when I go."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 413,
        "review_days": 0.08981380065717401,
        "helpful_class": 1,
        "review_text": "I stayed here from 6-2 through 6-4 and when leaving my bill was presented incorrectly.  After contacting them TWICE it is STILL incorrect and I have been reduced to going through my credit card company to dispute the charge.  Everything in the hotel is very nice, but the management is lacking.  A manager was supposed to call me back several days ago and I have heard nothing.  Beware the surprise billing practices here!!!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9014238773274911,
        "helpful_class": 0,
        "review_text": "The title is my review. And yes, all of that came out of ONE room next to mine from 1am to 4am. The front desk was useless in dealing with the problem. I was traveling alone, so it didn't bother me as much as it would have if my wife had been there unable to get any sleep. Ultimately, the lack of sleep made me exhausted for the next day, when I had an important interview with a major local tech company. I'm sure it affected my performance. Given the option in the future, I'll probably be avoiding this hotel.Other than the party animal noise level, the room was very clean and cozy."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 11,
        "review_days": 0.756845564074479,
        "helpful_class": 0,
        "review_text": "Stayed 4 nights in this hotel during a very hot and humid July.  The room (in the tower area) was very spacious and extremely clean.  The bed linen was of high quality and the bed was very comfortable.   The cleaning staff could not do enough to help you.  The restaurant staff always had a friendly smile and were very helpful. Free wifi.  On the negative side it was a decent walk to all the monuments especially for us coming from the south hemisphere where it was a cold winter and walking straight into a very hot and humid city. But, the staff and accommodation made this negative turn to a positive. Would recommend this hotel to all our friends and relations.  Thank you State Plaza."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 17,
        "expertise": 0.00206159224609,
        "user_cities_visited": 22,
        "review_days": 0.06407447973713,
        "helpful_class": 1,
        "review_text": "They really try, and they get a lot of it right. The location is perfect: doesn't get much more central than this. You can walk to everything in central Honolulu, including Waikiki beach. They even provide towels and beach chairs to borrow. The downside, of course, is that it's noisy and busy. Our first night on the 4th floor was cut short by the racket of a 6AM garbage pickup, and I can't imagine what the weekend party crowd would do to someone on the lower floors. Let's just say they provide complimentary ear plugs for good reasons. The hotel has recently been renovated, and while the d\u00e9cor is nice enough, the attention to detail is pretty sad \u2013 it isn't going to look fresh for long. The complimentary breakfast is also kinda sad \u2013 the fresh cut pineapple and decent coffee the two redeeming features. But, hey, it's complimentary. The pool is tiny and could be swapped out for a hot tub to everyone's advantage. Nice relaxing hangout zone, but the public spaces are tiny and cramped. None of the rooms have much of a view, and even though they all have balconies it's not particularly inviting to sit outside overlooking construction sites and back alleys. The staff are friendly and provide decent service. Above all else, however, this is by far the best deal in Honolulu \u2013 a \u201creal\u201d hotel at a competitive rate. Make sure to check out their \u201clowest rate guarantee\u201d and prepare to be the squeaky wheel to get the rate you should be given. Valet parking at $30 a night is not cheap, but it's extremely convenient in a city where parking is a pain in the neck."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 13,
        "expertise": 0.008905912580192,
        "user_cities_visited": 3,
        "review_days": 0.06900328587075501,
        "helpful_class": 2,
        "review_text": "We returned to this hotel with our family this time after staying here a couple of years ago and we had a great stay. We enjoyed the pool and beach and found the room was just as comfortable as before. Love staying here and was pleasantly surprised when Will from the activities desk recognised me from our previous stay when I didn't even mention I had been there before. My son booked some activities with him and he was extremely helpful. My only complaint is that we were unaware that you have to cook your own meat at the shorebird restaurant. I'm on holidays and want someone to cook for me so perhaps there should be some alternatives for people who would like their meals prepared for them if they so choose. I wouldn't hesitate to recommend this hotel to anyone visiting Hawaii"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 48,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 55,
        "review_days": 0.46276013143483,
        "helpful_class": 1,
        "review_text": "I spent a week at the Capitol Hill Hotel and found it perfect. It has its own personality (on the inside; the outside is deceptive, two white brick five story buildings, though with a classy entrance on the corner). The rooms are larger than usual, and just had a nice clean feeling, with furniture that doesn't make a huge statement but feels comfortable and just right. All rooms come with a microwave and mini-fridge and sink set up, a few dishes, a Kuerig coffee maker. This is really helpful if you don't want to eat every meal at a restaurant, and there are nearby small markets where you can pick up provisions.The staff at the front desk is ALWAYS warm and friendly and helpful. There's a good little business center with printer, a fitness center, a nice free buffet style breakfast is served. Housekeeping always did a fine job. Internet worked well.This hotel is hard to fit into a niche--it's not luxury, it's not \"business\" cookie cutter, it's not as high design as many \"boutique\" hotels are. It just feels perfect without making a fuss about itself. The location is near the Capitol, one block from a Metro, right across street from the Madison bldg of Library of Congress. Very convenient for walking to congressional and senate office buildings, and only a little further takes you down to the Mall museums. I'll gladly stay there again anytime."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 12,
        "expertise": 0.00377358490566,
        "user_cities_visited": 58,
        "review_days": 0.028477546549835003,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel about 4 years ago and it was absolutely brilliant so we stayed there again this feb from 10th till 21 st..although it was good it wasn't great as the first one was .The pick of the staff was the guy on the tour desk who was fantastic and very helpful and the cleaner we had on the 8th floor.the rest of the staff I think need to go on a team building day as they all seemed un helpful and like it was an effort to even answer your questions..the breakfast was nice,room was clan however being put by the lift shaft we had very little sleep.having said all this we would stay again due to the closeness of the hotel to every thing I'm just hoping they do something about the staff moral and helpfulness as some other people we spoke to had the same thoughts."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 15,
        "expertise": 0.003357450229346,
        "user_cities_visited": 57,
        "review_days": 0.113362541073384,
        "helpful_class": 1,
        "review_text": "Our family stayed a night in July.  We were present at the check in time and waited 2 hours for our rooms. The west facing room was hot even after the sun started to go down. The rooms were clean but the hotel showed wear and tear. For the kind of money paid for these rooms I expected more.Also, the bum problem in Seattle has led to the locking of various doors to the outside and a ritual of trying to get a room key to gain access which was more unsuccessful than not. Perhaps a door man to stop this nonsense.Add $30+ for parking and horrendous traffic in the area and frankly it's just not worth it. You can do better."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 53,
        "expertise": 0.0031060355290740004,
        "user_cities_visited": 51,
        "review_days": 0.09419496166484101,
        "helpful_class": 1,
        "review_text": "Recently stayed at the Equus hotel for a 3 night stay.Very enjoyable stay. Staff friendly from valet to checkin.Hotel is of an older style but still comfortable for our family of 4.Hotel is well located with short walks to Waikiki, Ala Moana centre & restaurants.You do have to climb stairs from carpark to reception & lift was rather slow but not a big problem for our young family. You do here a lot of road noise but still not a big worry for us.The free juice on arrival is a nice touch & the free Mai Tai at happy hour also a nice surprise.Would happily stay here again when visiting Waikiki."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 18,
        "expertise": 0.001507962779065,
        "user_cities_visited": 88,
        "review_days": 0.5728368017524641,
        "helpful_class": 0,
        "review_text": "The hotel is fine but not great . My beef is mostly the gym . 54 degrees is too cold even for a gym where u might be sweating . They had a decent weight machine but only had the rope attachment and no bars or handle grip. Very limiting .The hallways to the room were also very cold !!!! For the price I expect more .The room itself was good . Quiet too which is unusual ."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 9,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 6,
        "review_days": 0.393209200438116,
        "helpful_class": 0,
        "review_text": "The staff are amazing!  Decor will keep you smiling!  You will love it!  We were there for only one night, but the relaxed atmosphere and casual feel really allowed us to enjoy our stay.  We had the premium view- absolutely worth the upgrade!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.378422782037239,
        "helpful_class": 0,
        "review_text": "After reading several reviews of hotels in DC, we decided this one was the best for our stay of 6 nights for our visit during October 2016.  The location is brilliant - we can only agree with most of the reviews about this, re close to great restaurants, the wonderful feel of the area, walking distance to all the wonderful sites and museums and the fact that we felt so safe.  We had NO complaints, in fact, so many compliments especially about the staff, that we sent a personal e-mail to Jennifer, to ensure the staff receive the praise they so deserve.  Last year we spent 18 nights at a hotel in Barcelona - oh boy, they can learn so much from your staff, your facilities and how to make a person feel welcome, and at home.  We were sad to leave, but will always remember our time in Washington DC.  Thank you so much."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 12,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 27,
        "review_days": 0.061336254107338006,
        "helpful_class": 0,
        "review_text": "Convenient location close to many landmarks. Rooms are modern and recently renovated. Starbucks in the lobby. Good in-room dining options. Helpful staff. Overall, a great choice for a business traveler."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 46,
        "expertise": 0.003491687221706,
        "user_cities_visited": 132,
        "review_days": 0.20646221248630803,
        "helpful_class": 1,
        "review_text": "What an elegant hotel steeped in such history.  We have just spent five days at the Hay-Adams which is located across the road from the White House, so fabulous position.  Ate in the restaurant one evening - food and service was impeccable.  The downstairs bar was very welcoming and is decorated with caricatures of various political figures, even the coasters reflect the same including the bar tenders who have been working here for years!  Staff were extremely attentive.  Room was beautiful.  Do yourself a favour and stay here."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 38,
        "expertise": 0.0018522822511920002,
        "user_cities_visited": 39,
        "review_days": 0.014238773274917,
        "helpful_class": 2,
        "review_text": "I arrived 11:00 pm and thay had the best room 29th fl looking over to Waikiki beach very quick check in thay had every thing ready got to room perfect everything whent down stairs crossed the street to abc stores there are 3 at the entrance to hotel got my favorite champhan verve clicquoit brut and Mo\u00ebt & Chandon and very fair price ice cold great start to trip the food at the hotel was very good great buffet in the mornings and in the evening ant the entertainment was first class hawaiian live music really good like record deal good drinks the best well as you can tell I had a great visit and plan to go back next year ."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.5005476451259581,
        "helpful_class": 1,
        "review_text": "Overall the stay was positive the only slight was service from certain areas of the property seemed slack or disingenuous...maybe the Hotel should lean away from welcoming young families, it seemed quite business orientated..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "The D Casino Hotel in Las Vegas cancelled our event after hundred of attendees had signed up and made hotel and travel arrangements.They did this without warning, and without any valid reason.In their cancellation letter they promised to refund the deposit (to date this has not happened).They failed to honor their contract and cost us and our attendees significant money and time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9277108433734941,
        "helpful_class": 1,
        "review_text": "Very impressive to food, surroundings, decoration and services at the Madison restaurant of the Anatara Siam Hotel. Waitress Fara helps to find the most healthy food for breakfast. Worth to send time here"
    },
    {
        "user_review_posted": 240,
        "user_total_helpful_votes": 47,
        "expertise": 0.0008404134024780001,
        "user_cities_visited": 71,
        "review_days": 0.613910186199342,
        "helpful_class": 2,
        "review_text": "Was looking forward to a fancy night in the city.  Checked in early and was told of a beautiful room with a view and to come back at check-in for the key (3pm at this location). When we returned after check in time we were told the room was not available yet (no defined time of when it would be ready either)...we agreed to an interior room- this interior room faced what I can only describe as building equipment (akin to an alley)...on top of this we began to hear a baby crying through the wall.  Fortunately, our room was switched only to realize that a 7th floor room actually has only half windows...so much for the view.  For all of the beauty and historical atmosphere this was the most disappointing money ever spent.  We did reach out to customer service which is done by text message...odd.  First, we were told we were incorrect to think check-in was 3pm...it\u2019s listed on the website as 3pm. Then we were asked what could be done...still not sure what could be done since we had already finished our stay.  Bell hops were friendly, I\u2019ll give them that!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 19,
        "expertise": 0.0030704607974060003,
        "user_cities_visited": 86,
        "review_days": 0.37239868565169704,
        "helpful_class": 0,
        "review_text": "I visited Chicago for a business trip and needed to be in a central location and this hotel certainly fulfilled that need.  It is an old hotel that I guess was taken over by Holiday Inn.  The rooms are SUPER small.  I am not sure how you would get two people in one of the rooms as I was cramped and it was just me for two nights.  I talked to another guest who was struggling with two people trying to get through their morning routines.  The closet in the room is awful.  The closet bar is only about four feet up and there is a small chest of drawers in the closet making it impossible to actually hang anything up.  This is an issue when you have business attire - I ended up hanging my clothes up in the bathroom.  There is a Keurig machine but no outlet so the machine needs to be moved to a night stand to be plugged in.  This is maybe not horrible but I was already cramped for space.  Also, the second day, my coffee supply was not refilled and I did not notice this until I went to make my morning coffee.  The breakfast is fine with an appropriate amount of options.  The WiFi works well and is free.  When you enter the hotel, there is about five steps you need to go up to get to the lobby.  May not seem like a big deal until you need to navigate that with a suitcase and all other bags....everyone comes in and leaves with luggage so they are pretty ill-placed stairs.  The front desk staff was very nice and as accommodating as possible.  I am by no means a hotel snob but too many negatives here to return."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 24,
        "expertise": 0.005438123610914,
        "user_cities_visited": 12,
        "review_days": 0.374589266155531,
        "helpful_class": 1,
        "review_text": "Can't decide whether to give this place 2 or 3 stars.Positives:-Cheap price to stay right on fremont street-No resort fee-Casino is fun to gamble at-I got over $50 in comp dollars to spend at the hotel in just the week I gambled there through their Royal Players Club.  Nice to actually see a rewards program give some comps!-nice cigar lounge if you're into thatNegatives:-no amenities.  I get it you're not paying a resort fee but this place is the bare minimum. No free wifi, no pool, no gym.-dingy, outdated, unkempt hotel.  I stayed on the 5th floor of the North Tower.  There was bright blue duct tape holding the carpet together.  What an eyesore.  I know the rooms were cheap but there shouldn't be duct tape holding the carpet together.-super loud. My room was directly on Fremont street.  Luckily I was only here for 2 nights.  I got no sleep as it was so loud from the hourly Fremont light shows.  If it's too loud for me as a girl in her 20s I don't see how this hotel would work for anyone that needs sleep.  I would definitely recommend the other tower.  It would have been nice to have been given an option or notified that it was the loud tower.-Ate at both the Chicago Brewery restaurant and Magnolia's.  We were not impressed with either of them.  Did not try the steakhouse as it was $50+ a plate.One thing I find very frustrating was the lack of maintenance on their table games.  I spent most of my time at their Pai Gow poker table.  Every single day I was there the card shuffling machine malfunctioned. It malfunctioned almost every other hand.  The machine would get a red light, the cards would get backed up and the dealer had to fish out the cards from the machine and try to reset it.  This definitely slowed down the playing time and was a big buzzkill.  I can't believe that they allow this thing to malfunction every other hand.  Seems like they should fix it considering they could have played at least one more hand in the time they spent trying to fix the red light on the machine therefore making them extra money.  But then again if they have duct tape holding the carpet together, they probably don't have the money to fix this machine..."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 33,
        "expertise": 0.00291252636159,
        "user_cities_visited": 16,
        "review_days": 0.267250821467688,
        "helpful_class": 1,
        "review_text": "I have stayed here many times. Their rooms are modern and tastefully decorated, and the one, two, and three bedrooms have fully-equipped stainless-steel kitchens. In room washer/dryer!There is a great pool on the roof top deck with a nice bar. Great views. Fitness center is excellent and so is the on-site market which has starbucks coffee.Great place to say when I don't want to deal with the paparazzi at Aria, which is where I normally stay on the strip. Coincidentally, Aria and city center are right across the street! Short walk!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "We arrived to find out there was a $200 dollar hold and $35 dollars a night for parking, which I booked through priceline and compare prices to this site and did not see that stated anywhere. The parking was taken both nights I was there and I had to pay $40 a night else where down the street. I tried to use the bathroom on the main floor and every toilet had bowel movements in it. I told management and he said the ladies guest are complaining about the restroom, so therefore I did not eat or drink one thing in the entire hotel. I watched two days of the pool not get cleaned.I was just not impressed, my room had a cigarette burn hole in the chair and someone put out a cigarette on the wall and it was not all that clean. There were ants in my bed. Just not too much good to say.."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 53,
        "expertise": 0.001652058119797,
        "user_cities_visited": 91,
        "review_days": 0.348302300109529,
        "helpful_class": 0,
        "review_text": "Luis at front desk was really welcoming and friendly.  All the staff in general have been great.   Yes, the hotel is not in the first flush of youth but my room was always spotlessly clean.  The bed is really comfy and nice coffee for the coffee machine in the room.  Easy walk to the subway.  Compared to the prices of other hotels I was happy with what I got for the price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.7486308871851041,
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        "review_text": "Ala Moana Hotel is very easy to find. It is close to a safe swimming beach. The staff were very helpful and friendly. The room was clean and tidy. It had good views of the ocean. The bed was very comfortable and the shower was great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.332420591456736,
        "helpful_class": 1,
        "review_text": "I always love staying at the Waldorf when I'm in Chicago. Rooms are quiet, clean, and comfortable. Food is excellent. Feels like home away from home! Staff is friendly, helpful, and very accommodating."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 73,
        "expertise": 0.005796461804406,
        "user_cities_visited": 54,
        "review_days": 0.5640744797371301,
        "helpful_class": 1,
        "review_text": "Stayed here one night after checking out of the Monte Carle (\"Park MGM\") after I couldn't tolerate the construction noise. My room here was much bigger than typical hotel rooms (even though it was a standard King). Comfortable bed, fast, Reliable Internet nd friendly staff. Nice pool area. Breakfast at the Lucky Penny was outstanding. Despite being off the strip, this is the hotel I will be staying at the next time I am in Vegas. Very impressed."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 8,
        "expertise": 0.0008369597102120001,
        "user_cities_visited": 31,
        "review_days": 0.640197152245345,
        "helpful_class": 0,
        "review_text": "WE have always loved the Ritz Chicago for its legendary service, its anticipation its' guests needs, and its' exceptional delivery upon its promises. We were at a convention at McCormick Place and could have stayed out there, but the location and execution here is world class."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 9,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "Cannot fault this hotel. Staff are all extremely friendly and accommodating. Breakfast has the highest of standard I have ever seen, lots of variety suited to everyone. Rooms are modern and have everything you need. Pool area and spa are clean and excellent. Free shuttle bus to Dubai mall! Would highly recommend this to anyone."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "Book a waterfront room not knowing we were placed two floors above the bar/lounge where a band performs on Saturday night until 12am. Room very small, tiny bath etc... Restaurant was excellent with very good service."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 28,
        "expertise": 0.003126264298061,
        "user_cities_visited": 33,
        "review_days": 0.72289156626506,
        "helpful_class": 1,
        "review_text": "WARNING: Those who do AFTER MIDNIGHT CHECK-IN especially woman, please check the deposit slip and make sure the amount on the receipt is the same as the amount you pay. PLEASE CHECK THE DEPOSIT RECEIPT BEFORE YOU PAY THE DEPOSIT.  I want to keep this short as I already file a complaint to Thailand Tourism Office about our experience.  I hope all of you can stay alert when it comes to paying for the deposit, and not trusting any hotel, even it is a 4 or 5 star hotel in Bangkok!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 35,
        "expertise": 0.011217771893044001,
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        "review_days": 0.15334063526834601,
        "helpful_class": 2,
        "review_text": "Stayed Monday night at the Ritz in San Francisco for a last moment business trip. Not a inexpensive stay, but a good hotel at least. Rooms were very clean and felt new. Stayed on the club floor and was worth the price as breakfast was included. Some of the staff is a bit uptight however."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 27,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 16,
        "review_days": 0.48302300109529006,
        "helpful_class": 2,
        "review_text": "My daughter and I stayed here recently as we wanted to visit the new National Museum of African American History and Culture (well worth a visit). We loved the hotel, it has an amazing position overlooking The White House and you can walk from the hotel to all the major attractions in Washington. The staff were so helpful and pleasant and we will be forever grateful to the concierge who managed to get us tickets to the museum as we were unable to do this ourselves. Rooms are lovely, absolutely nothing to fault. Breakfast was just the best, delicious food, friendly staff and great people watching (I'm guessing lots of politicians eat here). Would we come back....most definetly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.642387732749178,
        "helpful_class": 0,
        "review_text": "Good stay. People are very courteous and helpful. Location is convenient to me for business meetings although it Is away from the bustling city area. A short taxi trip can take you to the city if required."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.666484118291347,
        "helpful_class": 0,
        "review_text": "Loved my stay here. Great location (despite the standard crazies near tenderloin area).  The re-did the entire place and it has a euro boutique hotel feel to it now. Would stay here again. Good happy hour downstairs in their bar as well!"
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 34,
        "expertise": 0.002033385350167,
        "user_cities_visited": 41,
        "review_days": 0.7694414019715221,
        "helpful_class": 0,
        "review_text": "Very clean hotel, attentive staff who couldn't do enough for us, free local tuk tuk, great roof top pool, unfortunately replying to emails we sent wasn't the best but overall a great few days spent here."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 57,
        "expertise": 0.0033487807569230004,
        "user_cities_visited": 134,
        "review_days": 0.487951807228915,
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        "review_text": "I stayed here for a full week Saturday to Saturday at the end of May for a conference my company was paying for (5 out of 7 nights).  It is well located in the South Loop and across from Grant Park. It is a beautiful part of the city walking distance to Grant Park, Millennium Park, and the River walk. We rented bikes that were conveniently located across the street and rode them to the Pier, all down Ocean Road and down past Soldier field.  It is cool because there are drop off/pick up places located all over the city.Check in was fairly easy.  Our room was not ready when we first arrived late morning and we went to get lunch and they texted us when the room was ready but I believe it was after 5 pm when we got the text.  It didn't hold us up as our luggage was being held and we went off to explore for the day.The hotel is a busy urban conference hotel.  Clearly has some historic value and is beautiful but is very busy and service is not what I am used to.  During the week, our room wasn't made up twice and there is no ipod docking speaker for music.  We ordered room service a few times and was expensive for coffee but more valuable for late night sandwiches.The room itself was ok. Kind of on the small side for what it costs.  We actually upgraded a few nights later for a larger room with two bathrooms for I think $25 per night. Well worth the cost.  Both rooms were noisy with traffic and trains running most of the day and into the night (although I don't remember it in the middle of the night).They had a take out restaurant with to go food, as well as hot sandwiches, ice cream, breakfasts and bottles of wine.  Very convienient.  They also had 2 restaurants and a bar.  We had drinks and apps at the Irish Restaurant and drinks at the main lobby bar and we had good service at both. We never ate at the main restaurant because there is so many great places to try in Chicago.We had free wifi as part of the conference and my friend used the gym (a $15 one time fee) and thought it was decent.Overall, it was a decent stay. I think I would explore other options next time Chicago although I wouldn't entirely rule out another stay at the Chicago Hilton."
    },
    {
        "user_review_posted": 269,
        "user_total_helpful_votes": 125,
        "expertise": 0.0021456578014200003,
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        "review_days": 0.011500547645125,
        "helpful_class": 0,
        "review_text": "We stayed here over new years mainly for 2 reasons- it is by a monorail stop (for NYE the strip is closed & this is a must for transportation & it was affordable.We valet parked the car & had a speedy check in process. The lobby was nice & there is a restaurant & starbucks like coffee shop.The room was nice, clean, & the bathroom had a separate shower & tub. The bed was pretty comfy too.I like staying at a casino free smoke free hotel too. It is quick to get to your room that way.There were only a couple downsides- there is no room service after midnight. & there is nothing right there as far as food. About a half mile away is mcdonalds, & the other direction same distance is the LVH which has plenty of 24 hour options. However, in the middle of the night when it's cold- i would have paid for room service!The hotel is a good mile plus from the strip so you need to take the monorail or drive.Overall this hotel is nice & comfortable, just not in the mix of things."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.27217962760131403,
        "helpful_class": 0,
        "review_text": "The room was nice, clean and comfortable.  The breakfast had a lot to be desired.  Not sure if they have a limited quantity they put out each day or if the hostess could just not keep up with the traffic."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 4,
        "review_days": 0.378422782037239,
        "helpful_class": 0,
        "review_text": "Always stay at Hotel Lombardy while in DC. Best Hotel for the money and location . We love the hotel restaurant and great bar area. This is a wonderful historic hotel . Be sure and book early because it fills up quickly and is a smaller hotel. Enjoy!!!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 10,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 4,
        "review_days": 0.42004381161007603,
        "helpful_class": 3,
        "review_text": "Hotel is excellent located in the city center of San Francisco, close to all shops and the cable tram.Hotel lobby is looking good and the hotel bar is next to the lobby is looking good. (Did not use the bar so don't have pricing information.Hotel room is as most other US rooms and was clean.Room rates are in my opinion far behind recognition, but all hotels in SFO are over priced.From the airport to the hotel will take you approximately 20 minutes by car.Tip: to save money, take a Uber from the airport to the hotel. Approx $25 for the ride incl. a bottle of water. If you have a rental car, parking at the hotel will cost you $65 excl. taxes per 24hours!!!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 7,
        "review_days": 0.9791894852135811,
        "helpful_class": 0,
        "review_text": "Quite underwhelmed by the recent stay at Westin. The room stunk like smoke so bad. They did come back and relocated us to a better smelling room but it\u2019s not something you want to experience on a weekend long vacation. The hotel is in need of renovation as clearly some parts of it (including room decor, bathroom and elevators) haven\u2019t been updated since the hotel opening in 1977... Way, way overpriced for what they are able to offer. I truly regret staying there as it was a getaway with my husband and the hotel robbed us from that romantic atmosphere we were counting on. Even the greeting at the front desk (I\u2019m platinum) was a stretch for being welcoming. Unless it\u2019s for a business or free, do your homework before paying full price for this hotel. The location is ok as it is a short 10 min walk to the strip. The hotel does not have a biz lounge but offer buffet breakfast which was pretty good. Omelet station, variety of fresh fruit, pastries, etc. The lobby and the entire ground floor as well as the 2nd floor where the gym and the spa are located have been recently remodeled and do look nice."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 18,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 122,
        "review_days": 0.627601314348302,
        "helpful_class": 1,
        "review_text": "Great value for San Francisco it is centrally located close to shopping and great restaurants.. we had  a high room so views were wonderful.  Very clean and comfortable. they have a wonderful breakfast buffet.  Only negative is valet parking is a little pricy."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 31,
        "expertise": 0.004906395968958001,
        "user_cities_visited": 46,
        "review_days": 0.7349397590361441,
        "helpful_class": 1,
        "review_text": "The room was very spacious and clean. Staff at the check in wasnt very friendly, but i think she just had a bad day. free parking and free wifi. breakfast included: a basket with pastry, if you want bacon and eggs you pay an extra 3$. its about 15min walk to the strip, quiet location. 7eleven shop 2 min walk. at the arrival you get a big jar that u can fill with beer for free the first time and take home as a souvenir, thank you!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 14,
        "expertise": 0.002844820555627,
        "user_cities_visited": 222,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "We booked our room based on a family recommendation. We very very pleasantly surprised by the facilities and especially the quality and friendliness of the service provided. Everyone went above and beyond to ensure all of our needs were met and that we were taken care of in every facet of our stay."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 8,
        "review_days": 0.042716319824753005,
        "helpful_class": 2,
        "review_text": "We had a great time in Hawaii for 10daysThe weather, the people,the food fantastic!The Hilton Waikiki Beach is central  to everything - only one block back from the beachRooms are modern and cleaned dailyStaff are very helpfulWe will go back for sure"
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 50,
        "expertise": 0.002000489328324,
        "user_cities_visited": 40,
        "review_days": 0.261226725082146,
        "helpful_class": 0,
        "review_text": "We were going to a Paul McCartney concert in Seattle & found this hotel on line because they said it was close to Key Arena.  It was only about 4 or 5 blocks away, but we didn't know it was all hills. It wouldn't be bad except I have problems with my knees and can't walk a long distance.  We ended up taking a shuttle there and a cab back.  I think they should have told us at the time of booking.They have a very good complimentary breakfast.  Scrambled eggs, cooked Oatmeal, Biscuits & Gravy, cold cereal, sausage, Fruit, Breads & various Bagels, muffins etc.  it is delicious and really fills you for the whole day.  The rooms have plenty of space and it's very quiet.  You should give this Hotel a try just be aware if you have issues with hills."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 58,
        "expertise": 0.002197730639621,
        "user_cities_visited": 173,
        "review_days": 0.565169769989047,
        "helpful_class": 1,
        "review_text": "This was the first time I'd stayed at this hotel which describes itself as 'boutique' it's 17 floors with 20+ rooms per floor so that's not what I'd describe as 'boutique'. There are two external swimming pools and bars and a smallish lobby. Quite well designed throughout and close to the Marina."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 19,
        "expertise": 0.002085927607278,
        "user_cities_visited": 146,
        "review_days": 0.731653888280394,
        "helpful_class": 0,
        "review_text": "A couple of friends and I check into the Kahala as an escape from the impending disaster news broadcasters were predicting. Thank goodness we were fine on Oahu and our little \u201cstaycation\u201d was well worth it. Plumeria bar: excellent. Bathrooms: huge. Bath robes: honestly the best I\u2019ve ever used at an hotel."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 54,
        "expertise": 0.002459904849063,
        "user_cities_visited": 765,
        "review_days": 0.09857612267250801,
        "helpful_class": 0,
        "review_text": "The Narai has a good location, check in and out were efficient. A big advantage is that all prices are nett - no 10% service charge and 7% VAT to add to restaurant and bar bills as is so annoyingly commonplace in Thailand. The swimming pool was nice, though it had no shallow end for my 7 year old to play in. The rooms were spotlessly clean if a little frayed at the edges. Wi-fi was poor much to my sons annoyance."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.585980284775465,
        "helpful_class": 0,
        "review_text": "From start to finish we had a fantastic time. Front desk very helpful.  Place was very clean and chic.Make sure you stop by happy hour with Kat, she is an amazing bartender and a lovely young lady.We'll be back!"
    },
    {
        "user_review_posted": 422,
        "user_total_helpful_votes": 117,
        "expertise": 0.00123568930075,
        "user_cities_visited": 140,
        "review_days": 0.9414019715224531,
        "helpful_class": 1,
        "review_text": "I enjoyed my stay at Holiday Inn. This hotel was packed in June but there are multiple elevators to get to your room. Key cards are needed to work the elevators-good safety measure. There are 2 restaurants (didn\u2019t try them), and ice machines, vending machines, and recyclable bins are on every floor. Laundry machines are on the 2nd floor.  I had a large room with 2 queen beds, a fridge, and a coffee machine. The only thing that was missing was a microwave. A/C worked well and the toiletries were nice. I didn\u2019t have a problem about hearing the train passing by on the weekend but did hear them on Monday (I was on the side of the train tracks). Lobby was large so that groups could hang out in as well as an outside court area with seating. There was a small store next to the reception desk. You are near a CVS, Blimpies, and McD (on the same block). The Air and Space Museum was about 1 \u00bd blocks away so its very close to the Smithsonian Museums. There is always a taxi available in front of the hotel."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 49,
        "expertise": 0.001564945226917,
        "user_cities_visited": 590,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "We first stayed here in 1979 and had not visited Honolulu since.  We booked in for old times' sake - as well as the good TA reviews.  It's just as nice as it was then - nothing fancy, just clean and comfortable and right across the road from Waikiki beach and the zoo.We liked the hospitality room where we could relax and watch TV before we left for the airport.  Could have used the pool too.Would recommend."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 23,
        "review_days": 0.050383351588170006,
        "helpful_class": 1,
        "review_text": "For the final night and day of our mother-daughter trip to Hawaii with another duo, we stayed at the Royal Hawaiian. We were able to get easy check-in after arriving from another island, so excused the fact that the room didn't have towels for four or a working room safe. A phone call quickly remedied these problems. The pools and beach are crowded with spring breakers and mostly Japanese tourists. We rented chairs and umbrellas on the second row from the water. Expensive but worth it since it was our last day of sunshine before returning to rainy weather. Worth the splurge if you want some pampering, and close to shopping and restaurants."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.6719605695509311,
        "helpful_class": 1,
        "review_text": "No nice way to say it but our HOTEL ROOM in paradise had BED BUGS. Reported it to hotel, explained that I noticed some marks on my sons knee, only to find those same marks on my self few days later. They switched us to a suite to make up for the inconvenience. Packed all my belongings, moved to suite, it was night time so I unpacked and fell asleep only to wake up to more hotel negligence AGAIN.. still upset about our first room, I immediately called the lobby and had them send a manager to my room to show him first hand that the hotel is cutting corner and its unsanitary. There was hair on the sheets that we sleeped on, yellow stains and dusty too, the carpet in that hotel is brown and I know why now.. paid a lot for my stay, and I couldn't get in touch with the hotel general manager after several attempts ( I spoke to the safety inspector) he explained the process when something like this happens I explained to him that I wanted to hire my own exterminate company to speed up the process and make sure I was taken care of properly. Not some third hotel party friend that cuts the same corners. They declined, didn't give me a reason.. bottom line they haven't made it right and I still plan to take action... TWO ROOMs showed housekeeping negligence, they gave me the run around, never spoke to general manager ( he was busy at another property).. overall I'm disappointed.. and I don't feel they've made things right..  SPEND YOUR HARD EARNED MONEY ELSEWHERE.."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 12,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 80,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "This is the best hostel I have stayed in the US. This hostel is so cozy and people are really friendly. I got to meet a lot of people through eating breakfast, and preparing dinner with the chief!I recommend you to help out with the dinner with the chief on (Monday/Wednesdat/ Friday)! You will then get to meet other people and have fun cooking with them.  I got the window bed which was really cool because I got a good view.One thing I didn't like was that it was few bathroom so I had to wake up early to get to shower etc. But overall the hostel was amazing!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "This is a lovely clean fresh hotel. 18 months old. Great breakfast available in the restaurant downstairs at a reasonable cost. Super comfortable bed with four pillows blackout blinds or soft light diffusing curtains if you prefer. Very large television screen. Well stocked minibar and snack bar. Rooms are well insulated and I didn\u2019t hear any of the late night  chatter and people moving around in corridors that you often do in New York. Reception staff are very attentive and knowledgeable. The hotel is ideally located  with two subway stations only a couple of blocks away. Also I never had to wait more than 20 seconds for a taxi!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 7,
        "review_days": 0.17798466593647302,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel for 3 nights free WiFi complimentary  wine in the foyer from 5.30 to 6pm close to the clubbing life the staff here are very friendly helpful getting a shuttle return to SFO for $64usd for two of us amazing service so warm confortable atmosphere warming fire just we had the unfortunate of having a room facing the busy Sutter road where you heard such as  rubbish trucks, the best accommodation we've had in our two week vacation in the states...oh and if that boss there says anything about the 80's music tell him to get a life!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.710295728368017,
        "helpful_class": 1,
        "review_text": "We had booked 3 rooms @ ambassador hotel bangkok for the night of 6th Jul, 2018, the stay was paid for by my sister already. While checking in on 6th Jul, 2018 I used my card to pay for security deposit of 3000 BAHT. I was told that it would be auto credited within 7 days. We had lunch at the hotel and next morning we checked out by paying for the lunch @ hotel. I again confirmed at the time of check out whether the security deposit amount will get refunded automatically and I was reassured by the hotel staff.Till today (21st Jul, 2018) the refund has not come through. I am back in India and tried calling the hotel however they dont understand the language and disconnect. I tried messaging the hotel via facebook messenger and even sent a copy of the receipt to them. I was asked to send my email id which I promptly did. After that there has been no response!!!They have cheated me of 3000 BAHT. Never stay there and if you still want to stay there, ensure cash refund of the security deposit."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 22,
        "expertise": 0.004975751748343,
        "user_cities_visited": 20,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "Stayed here for a couple of nights whilst on a road trip with my friend.  The hotel is well located just off the strip and you can get a bus which takes you all along the strip and can be used for 24 hours for $8.  The check in was smooth and the room was lovely and clean as expected.  Noise was minimal so sleep was good.  The pool was a little crowded when we went but still managed to find a seat and then a lounger afterwards. Overall a very good stay, the only thing I would say is I mentioned in the comments when booking that the stay was for a special birthday and there was no acknowledgement by the hotel (at previous hotels we have had complimentary wine / note)."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 16,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 16,
        "review_days": 0.35980284775465504,
        "helpful_class": 2,
        "review_text": "Beautiful hotel in a great location.  Our room was clean and comfy and had everything we needed.  We found all of the staff to be friendly and smilie.  The pool area was very clean too, and plenty of sun beds.  We didn't swim in the pool but we did use the jacuzzi; plenty of pool towels available, and we could use them on the beach.  We enjoyed sitting at the bar of the Kani Ka Pila Grille  in the evening, drinking Mai tais and listening to the live music.  We didn't eat there so I can't comment on the food but we did eat at the hotels Shorebird where we cooked our own meat! Enjoyed the experience but prefer someone cooking for me when I'm on holiday so only did it once.  Lots of lovely shops in the hotel to wonder around as well.  Access to the beach is at the back of the hotel.  The beach is small but nice and clean.  If you decide to swim there buy some swim shoes as its rocky underfoot - we got to swim with turtles which was amazing. The sun beds were expensive so we didn't use them, but we're fine sitting on the sand. If you walk past the jetty there is a longer stretch of beach as well where we hired a canoe for an hour which was good fun.  We didn't book any excursions through the hotel as we booked them before we travelled via Viator, so can't comment on this service. We used the curtesy bus, Henry was our driver, he was full of information and a really lovely and friendly chap. I would like to say to the Ourigger a Reef Mahalo."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 10,
        "expertise": 0.002444874184799,
        "user_cities_visited": 14,
        "review_days": 0.670317634173055,
        "helpful_class": 0,
        "review_text": "I decided to stay at this hotel primarily because of its location.  I was attending several events both in DC proper and outside of DC.  My cab rides were often less than 15 minutes.  I also appreciate the fact that it is within reasonable proximity to Union Station (10-minute cab ride away).The hotel is definitely a little less modern but it is well maintained.  My room was pretty spacious and clean.  However, I absolutely HATE/ABHOR shower curtains in a hotel bathroom and much rather a glass pane (I mean--it is 2018, is it not?).  I find the glass panes are more sanitary and look better.  So, the bathtub/shower was by FAR my least favorite part about my stay at this hotel.  It wasn't intolerably gross but I tried to shower with as few lights on as possible to avoid fixating on any stains on the curtains.Additionally, although located in a convenient area for travel throughout town, there aren't any convenience stores located near by.  I found myself walking around one morning looking for a place to buy a large bottle WATER.  I think a hotel of this quality and reputation should at least include two bottles of water in every room, especially considering guests are hard pressed to find a store outside of the hotel.I should also mention--the heavy curtains in my room did not close fully (by design).  Therefore, I was stuck with the sheer curtains as the only coverage--so it seems people across the way can probably see into my room (6th floor)?  Another issue I tried not to fixate upon.In sum, the location is the greatest draw to this hotel.  Although a bit on the older the side the lobby and common areas sparkled like new and smelled great.  But, I must take away two stars for the shower curtains and the lack of water in my room, as they negatively impacted my stay."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 6,
        "review_days": 0.41292442497261705,
        "helpful_class": 0,
        "review_text": "This was my second stay st the Platinum and another good experience.   The hotel staff are wonderful.  Everyone was helpful and friendly.  The hotel is clean, well kept and quiet.  The rooms are large and include a full kitchen.  We loved having a balcony.  The pool area is very nice.  The location is about a block and a half off the strip.  It was no more than a 10 minute walk.  My only criticism would be that the sofa bed was not the best.  My college-age daughter slept on it and said the mattress was pretty thin and not very comfortable.  Probably would be ok for small children.  Highly recommend to anyone wanting a quiet location away from the craziness of the strip."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.23493975903614403,
        "helpful_class": 0,
        "review_text": "The staff is excellent in every way possible. accommodations are very good, better once they finish construction. The Polo Towers are not directly on the strip you have to walk down the driveway about 500 feet and there is no walk way, hope they fix this soon. We did not use activities so can't comment on those."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 14,
        "review_days": 0.851588170865279,
        "helpful_class": 0,
        "review_text": "Stayed here for one night and were impressed by staff and  hotel. Room was clean and bed very comfortable.Starbucks is next to hotel. Wifi is good. Parking available underground.Will definitely stay here again."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 9,
        "review_days": 0.060788608981380006,
        "helpful_class": 0,
        "review_text": "I stayed in the 'Beacon Hotel and Corporate Quarters' as it calls itself this April 2015. As soon as my cab pulled up I thought 'Uh oh'. I was staying for 4 nights on business and it was booked primarily because of its proximity to DuPont Circle and the offices I could get to on foot quickly. Well, location is the only thing going for this sad looking, scratchy old carpet, dirty broken things in room hotel. I paid $313 per night  for the room, plus about $20 per day for wi-fi access. On entering my room (deluxe king I think it was called), I realised I would have to apply my usual remedy for stays in sub-standard dilapidated hotels. It has 2 simple rules. 1) always have 2 glasses of wine at the end of the day before re-entering ones room. 2) Spend as little time in the hotel as possible. Long walks are nice. Easy. I was aware that my stay was at the end of the cherry blossom festival, so maybe prices were a lot higher than in low season. Let me list what is wrong with this place. It's in need of complete renovation. My room carpet had many stains. The furniture was peeling. Does faux leather peel? The toilet was not properly connected to the wall or floor and rocked when ahem...used. The shower dripped. The room and bathroom was a lot smaller than $300+ has got me elsewhere. The towels were stiff (but plentiful). There is no free in room wi-fi. It smells bad. Staff seemed nice and hard-working, but that does not compensate. Everyone has different views on hotels, but my view is this place is occupying prime real estate- knock it down or drop the price."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 13,
        "expertise": 0.001507962779065,
        "user_cities_visited": 44,
        "review_days": 0.7343921139101861,
        "helpful_class": 1,
        "review_text": "This is one of my favourite hotels, and definitely one I always try to book at when visiting Bangkok. Central location makes it easy to reach several key areas like Siyam Paragon and the Bumrungrad Hospital and BKK Center.The service is top notch, they remember all your preferences and the staff are always amazing. The room I usually book is the two bedroom suite which is very spacious, has several balconies with awesome views and of course access to the tower club lounge.Definitely worth staying to make your stay in BKK a WOW trip."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 3,
        "review_days": 0.21193866374589201,
        "helpful_class": 0,
        "review_text": "I love the Surfrider because of the special people employed there and the way they consistently go out of their way to make my stay more enjoyable and comfortable.  During two prior stays Janice went out of her way to make me feel welcome and special.  She was on leave this year -- how disappointing I thought.  However, Brandee stepped into the void and made my check in and ongoing stay very special -- including changing my room to a quieter and more comfortable room for a solo woman with a swollen knee.  I also had the most kind and considerate care in my room from Cecilia, my chamber maid.  Thank you to two special women who are the best ambassadors for the Surfrider."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.49397590361445703,
        "helpful_class": 0,
        "review_text": "This is the third time I have stayed at Villa Florence and it was a shock. The charm and ambience are gone. Kuleto's gave it a nice buzz and sense of activity. Walking into the sheetrock corridor with little signage for direction or indication why the place looks like a construction zone was confusing. My air conditioner would not work so I had to switch rooms. The manager who answered the phone acted perplexed when I described it to him, so I repacked and walked down to the desk to plead my case in person (at 1:30 in the morning). The fire alarm in the new room buzzed so loud I had to put a wash cloth over it to dull the noise. I don't know...something about the hotel is gone. Bad management? Poor oversight of the construction and interior design decisions? I have recommended the hotel to many people over the years and hope they did not have an experience like mine."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "The team has been fully dedicated to make our stay an amazing experience. They put lot of effort to make us feel like at home, the \"wine and cheese\" moment was just perfect and each time we needed help for anything we had again an amazing team to help us. The location is perfect, the decoration of the hotel is really nice and the terasse outside is just perfect when sunny. 20/20 !"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.875684556407448,
        "helpful_class": 1,
        "review_text": "Family friendly atmosphere with great facilities , very friendly and cooperative staff, alot of entertainments in one place , very easy access to wild wadi and talise spa,  and talise fitness and very clean private beachThanks Jumairah Beach Hotel \u2764"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.6944140197152241,
        "helpful_class": 0,
        "review_text": "Checked in on Monday morning about 85 degrees outside, about 80 in the lobby and 90 in the elevators. Met with several gross odors as I made my way to the room on the 7th floor.  Entering the room the window air conditioner mounted on the wall couldn\u2019t keep up with the outside temp and humidity.  Room smelled of mildew/mold and nastiness. Towels and wash cloths stained and grey; look like bought used from a car wash.  Fortunately the temp and humidity were down on nights 2 and 3 so I opened the window to get fresh cool air.  Carpet in room and hallways filthy and worn.  This place is a dump and would never come back."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 14,
        "review_days": 0.7683461117196051,
        "helpful_class": 1,
        "review_text": "We booked this hotel as we had our kids with us ( 14, 17 and 18) so didn't want to stay in a casino hotel.The location of the hotel is excellent - a 10 min walk to the centre of the strip with Ballys, Caesars, Paris all close by. Our room had a full kitchen, so this helped to keep the cost down and we ate breakfast in the room on most days. We placed a grocery order as we had limited time in Vegas but the costs were a bit steep and there was also a $20 service charge - there is a 7 Eleven very close to the hotel and it probably would have been cheaper to get the groceries there.We booked a strip view room and was happy with it (room 803) , you can see Caesars,Ballys and the High Roller from the balcony with other hotels in the distance.We lost a case in transit and Gita on the service desk has been very helpful in locating it and getting the case back to us.We would definitely return to this hotel on another visit to Vegas - the fact it was just off strip probably made it a bit cheaper than other hotels but the facilities were excellent and the rooms were great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 8,
        "expertise": 0.038728897715988,
        "user_cities_visited": 1,
        "review_days": 0.009309967141292001,
        "helpful_class": 3,
        "review_text": "We purchased a Groupon for this Hotel, basically because it included parking and was a great price. When we got there, outside of the garage it was labeled \"up to 10ft.\" So we pulled in and saw right in front of us another sign that said, \"up to six feet.\" There was literally only a handful of oversize vehicle parking right in the entrance of their garage before you couldn't go any further. We were a bit confused for a second because the outside said \"up to 10ft.\" So we looked around and all of the oversize parking was taken by small vehicles leaving us with nowhere to go and having to back out  of this garage because we couldn't fit any further. My husband went to the front desk to complain about their oversize parking being full of small cars. They did nothing. We came to this hotel specifically for the parking and were told we had to go find street parking. We had to park four blocks away and carry all of our stuff through the pouring rain. We couldn't believe they wouldn't refund money or offer us something. They completely didn't care and were not helpful. We would not come back just based on this experience."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 7,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 92,
        "review_days": 0.633625410733844,
        "helpful_class": 0,
        "review_text": "very cheap breakfasts and lunch specials. food was mediocre and left me with heartburn. it was pretty much what i expected though so no great surprises. it was off the strip just a short uber ride but wasn't my cup of tea. it had an older saloon type feel. there were slots available for gaming."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 4,
        "expertise": 0.000666445989186,
        "user_cities_visited": 15,
        "review_days": 0.623767798466593,
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        "review_text": "Located at the north end of the main drag in Waikiki, easy walk along the beach. Excellent restaurant right on the beach with great service. We booked the Diamond Head deluxe room, had a great view as long as you look out, down below is a large parking lot. We had an amazing wrap around deck that we used a lot. The Lotus hotel is also in your view, they have an unobstructed view of the mountain. Large sitting area and comfy bed."
    },
    {
        "user_review_posted": 1053,
        "user_total_helpful_votes": 285,
        "expertise": 0.0012036667669460001,
        "user_cities_visited": 383,
        "review_days": 0.48521358159912303,
        "helpful_class": 1,
        "review_text": "Typical Courtyard Marriott, convenient to Nationals Park and Navy Yard restaurants. Very close to metro. Don't bring your car if you can avoid it- garage runs about $50 a night. Check in line was long with just one agent, so a few more front desk attendants during prime check in times would be an improvement. Clean, good sized room, comfortable bed."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 19,
        "expertise": 0.001630098742762,
        "user_cities_visited": 48,
        "review_days": 0.6308871851040521,
        "helpful_class": 1,
        "review_text": "Our first time to the islands and it began in Honolulu.  Grand Waikikian was one of the only places we could find with a 2 bedroom suite along with full kitchen and beach front balcony.  Oh my goodness, it certainly exceeded my expections.  Our rooms were beautiful; very spacious with shower and hugh tub in one of the bathrooms.  Even had a bidet........We were right in the thick of action and had a great time touring the city.  Since I had never been was not expecting the amount of high rises and commercial.  Glad I got to see but loved the other two islands better."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 29,
        "expertise": 0.0018451089288560002,
        "user_cities_visited": 25,
        "review_days": 0.45016429353778703,
        "helpful_class": 1,
        "review_text": "Amazing stay in the heart of Bangkok!Why?Great Design & AmbienceSpacious Room with attention to detail (really love the Yukata, the Origami, the Amenity Box)Nice Breakfast Set UpSupreme location (adjacent to the skytrain station - Two minutes walk to Central Embassy Mall)Overall - We love the whole experience.. We are spoiled by the impeccable service..The FnB Director took great care of us and made us feel like royals! Thank you Mr Antoine Perie - Looking forward to return to Okura Prestige Bangkok soon..."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 23,
        "expertise": 0.002371056922529,
        "user_cities_visited": 63,
        "review_days": 0.22398685651697703,
        "helpful_class": 1,
        "review_text": "Superb location, 34 meter off Market St. Stayed one night and was more than happy with all aspects of the hotel. Quick check in, nice and fresh hotel, spacious rooms and very friendly staff. If they would have served lunch on Saturday, or at least informed me of some options rather than a \"sorry no lunch\", I would have been thrilled. I will be back, thanks to the location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.630339539978094,
        "helpful_class": 0,
        "review_text": "Staff didn\u2019t even know how to make a cappuccino at a property apparently owned by an Italian. Breakfast was much better at cafe Pinocchio nearby. Our room was not cleaned by housekeeping even though we put the sign on door at 10.30 am. The garden was beautiful and well attended. We were initially charged for valet service for an additional day, which we disputed. Room was nice but overall experience was disappointing."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 1,
        "review_days": 0.8614457831325301,
        "helpful_class": 0,
        "review_text": "Great hotel strategically located in the center of Bangkok city.  Best choice of hotel for great Thai experiences from hospitality, food and comfort.Ideally situated just beside a very big Shopping Mall (Central World) with access to train station no need to worry about rains and heavy traffic.Walking distance to Siam Paragon, Siam Discovery,  Siam Center, Platinum Mall,  Big C Center and the newly open The Market Place."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 23,
        "expertise": 0.0015317613308150001,
        "user_cities_visited": 24,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "Second time my buddy and I grabbed a couple of rooms in the past 2 years to spend a great night in the City and go to a Giants game.  Great service at check in which was early, very clean, great staff, rooms with incredible views and the view from the bar is unparalleled but expect lots of people."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 62,
        "expertise": 0.002317113538563,
        "user_cities_visited": 57,
        "review_days": 0.106790799561883,
        "helpful_class": 1,
        "review_text": "Stayed on a stop over to hawai'i.Love the position and grandeur of the building, service was manificent and the whole vibe of the hotel was more boutique than big corporate. The bar area is beautiful done. Great to have a pre dinner dinks, especially sitting at the bar. the seats are comforatble and great to chat to your lady.Loved arrving by cable car, a real journey!"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 13,
        "expertise": 0.001151936444885,
        "user_cities_visited": 10,
        "review_days": 0.08543263964950701,
        "helpful_class": 0,
        "review_text": "Sometimes the staff outshines the service, which is what we experienced here at the Palomar in Washington, DC.  From the onset of our reservations, the concierge, Maggie Sullivan was one step ahead of our itinerary.  Her vivacious personality was enough to light the way to even the most somber exhibit, The Holocaust Museum.  We were initially reluctant to bring our son to this exhibit, but her reassuring encouragement was enough to take him, which proved to be an eye-opener for a middle school age boy!  Although our room had not yet been renovated the \"Welcome\" (* See Photo) we received was more than enough to compensate for the minor improvements that will be made in the very near future.  Centrally located and superb staff!!"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 16,
        "expertise": 0.001301997131192,
        "user_cities_visited": 20,
        "review_days": 0.32475355969331804,
        "helpful_class": 0,
        "review_text": "The hotel is great, but a very busy place. Get downstairs early for free breakfast. There is cheap parking on First Street NE if you get lucky. The neighborhood is under extreme gentrification with a lot of construction and a blending of the established neighborhood and the new areas. Would not feel safe walking at night with family. Use shuttle or drive."
    },
    {
        "user_review_posted": 338,
        "user_total_helpful_votes": 214,
        "expertise": 0.0029634765712980003,
        "user_cities_visited": 61,
        "review_days": 0.39978094194961605,
        "helpful_class": 1,
        "review_text": "As were weren't going to be in Vegas that long as we were simply using it as a base for the first part of our US road trip, rather than paying for a hotel we did an RCI exchange and stayed at the Holiday Inn Club on Koval Lane, which is an easy 5 minute walk to and from 'The Strip'.The apartment was great, with a large lounge, separate dining room, full kitchen, large bathroom, huge master bedroom and large walk in closet with safe. We had a view of the 'High Roller' from our room and we were able to park immediately outside the room.Whilst there are no lifts there are only 3 floors, so that was not an issue."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 46,
        "expertise": 0.0014623768207830002,
        "user_cities_visited": 122,
        "review_days": 0.6631982475355971,
        "helpful_class": 0,
        "review_text": "Excellent hotel with top class facilities (only stayed in the hotel and did not use the business facilities).  The service is excellent with incredible staff, the amenities are also excellent (although they can be expensive).Very well located in Bangkok.Will definitely stay again if in the city."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.323110624315443,
        "helpful_class": 1,
        "review_text": "I booked 3 rooms, Deluxe Executive with Lounge Access, to spend a special occasion--the Mother day--with my family. The rooms were spacious with full modern amenities. The location is superb on Sukhumvit  road near Asoke BTS and Subway station, next to Terminal 21 shopping center. We spent most of our time in the Lounge playing cards, serving net, having conversation while enjoying the Breakfast in the morning, Afternoon Tea in the afternoon and Cocktail with canape in the evening. The environment is excellent and warm like being at home. All of us absolutely appreciate the courtesies of the nice and professional staffs, especially those giving service in the Lounge i.e. Ms Faii, Miu, Ear, Sim, P'Man and Yaya. They were very helpful, kind,and serving with smiles all the time. We plan to come to stay again in the coming special occasions. This hotel deserves high recommendation."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 7,
        "expertise": 0.001249034536025,
        "user_cities_visited": 12,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "Recently I stayed at this hotel with my wife and son in a family room. The room was quiet spacious and neatly arranged. The toilet and washroom was quiet modern with separate shower and tub. Staff were always smiling and ready to help. Breakfast was full of tastes and with verities of foods and drinks. We lived there for four nights and felt like at home. Rates were reasonable for a five star hotel. We will love to stay again in Movenpick Sukhumvit hotel in Bangkok."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "The hotel is very nice, but my room was not ready when I arrived and had to wait 30 minutes in the lobby (even though I arrived after my check-in time, The front desk manager apologized and told me I could redeem a free drink at the bar whenever I liked. When I tried to redeem the drink they did not honor it (I was not given a voucher or anything). Also, when I was sitting in the bar area, we had to ask 2x for a waitress to come by and waited around 30 minutes before being helped."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.14676889375684501,
        "helpful_class": 0,
        "review_text": "Rooms were too dark, wall cover and lighting dreary.  Needs better mattress and linens too.  On the upside the location was great - close to Pike's Market and the staff was great, helpful and pleasant. The room was large, with a great view of Puget sound, but the furniture seemed worn and it had the smell of an overly sweet air freshener and, as I said, it was dark."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 13,
        "expertise": 0.0007093204709880001,
        "user_cities_visited": 129,
        "review_days": 0.370208105147864,
        "helpful_class": 0,
        "review_text": "This was the first time staying at the D.  I must say I was super impressed.  The room was very nice. The bed was super comfortable. The men and women at the check-in/out counter were super nice and helpful."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 46,
        "expertise": 0.002016571827892,
        "user_cities_visited": 20,
        "review_days": 0.010405257393209001,
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        "review_text": "Very nice!! Right outside the hotel is the beach. VERY clean! Gave you beach chairs and towels with your resort fee. Also included is happy hr from 5-6 though just wine and beer. Mixed drinks would be nice but won\u2019t be greedy. Free continental bfast as well every day. Rooms are big. Wish it had more light and a mirror by the dresser instead of behind the pull out sofa. Bed was comfy. Pull out was as comfy as a pull out can be. Pillows were nice and soft. My friends had a 1 bedroom suits and it had the largest balcony on the property. I had a terrace as well facing a driveway but still super cool to have one. Bathroom was a glass shower. We had a fridge and microwave in both rooms. It was a group of 6 in 2 different rooms and we really really loved it hands down. Wifi is included in resort fee and had so issues. The have ipod/phone docks YEAHHHHHH. Dale was great who worked once of the happy hrs and another Hispanic young man who use to work live and NY and now lives in Florida. All employees were super friendly. Would stay here again!!!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 58,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "We booked three rooms as we were attending a family wedding.  We were greeted enthusiastically at the door and felt welcomed immediately.  We arrived well before the 3:00 check in, but after a quick bite for lunch, all three rooms were available and we were able to check in early.  Beautiful rooms, quiet and relaxing, wonderfully attentive staff all made for a most enjoyable weekend.  Morning coffee service in the lobby was great, and though coffee makers aren't standard in the rooms, we were able to request one and it arrived quickly.  We will definitely be back!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 1,
        "expertise": 8.385744234801192e-05,
        "user_cities_visited": 6,
        "review_days": 0.33077765607886,
        "helpful_class": 0,
        "review_text": "This was a very nice hotel. Most hotels that are pricey usually don't have the amenities to meet their prices but this place was the exact opposite. Hotel staff were very helpful and courteous. Rooms were very clean and cleaning staff were security-minded giving peace of mind. Felt very secure in the hotel and very welcomed."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.339539978094194,
        "helpful_class": 1,
        "review_text": "We stayed 3 nights here.  Parked the car on check-in, and forgot about it until check-out.  Pretty much everything we wanted to see in Chicago was just a short walk away.  The staff were extremely patient and helpful."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.138006571741511,
        "helpful_class": 0,
        "review_text": "The hotel is in a great location and the staff were beyond helpful and pleasant.  The rooftop bar was relaxing and happy hours were happy lol.  The hotel met my needs and added no stress to a very busy stay.  Free WIFI is ALWAYS a plus!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.198795180722891,
        "helpful_class": 2,
        "review_text": "If you're looking for a beachfront Waikiki hotel without breaking the bank, look no further! Our family stayed there for almost two weeks in an ocean front view room on one of the higher floors. We had to upgrade a $10 per night for an ocean front view but it was honestly really really worth it! The view from our room was amazing, directly overlooking the beach so we could see people surfing and had breath taking sunsets without fail everyday. The hotel is situated right in the heart of Waikiki with convenient ABC stores and bus stops near-by within a stone's throw. It is also within walking distance from the aquarium, zoo etc. which makes it very very convenient. Rooms are really reasonably priced considering its location. However, don't expect a fancy hotel lobby with hotel shops, pool and gym. (But Waikiki beach is directly across the street) The rooms are smaller compared to other hotel rooms but really clean and comfortable. Housekeeping services are super fast and accommodating.The staff are extremely friendly and helpful too! John in particular was very attentive and welcoming. He never failed to give you that eye contact to assure you that he would be with you the next minute. Lave as well was kind enough to lend us his personal adapter when we didn't have one as the front desk didn't have one either. Really pleasant and great experience and would definitely be back there! Not forgetting, the personalized Christmas card and Christmas ornament ball that was placed in our room on Christmas day.. that was a very nice touch :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.14184008762322,
        "helpful_class": 1,
        "review_text": "I stayed here in mid august 2015.  hotel room was fine.  I had to leave a day early so I checked out and then charged me a $50 late check-out fee because it was after 12pm.  I was okay with that.  When I got my CC bill I noticed a higher charge then was on my folio, so I called.  They told me that they decided to charge me for a 2nd night stay as opposed to charging me the late check-out fee. I explained my situation and and they told me there was nothing they could do.....who charges someone more after they leave and signed their CC.  I will dispute the charges but just an unethical way to do business."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.584884994523548,
        "helpful_class": 0,
        "review_text": "A disappointing stay at all levels.... front desk promised a complimentary morning newspaper that never arrived, room service left food uncovered and forgot utensils. They said they would be right up and came back 30 mins later. The staff was told about equipment in the fitness room that needed repair- they promised it would be taken care but nothing happened.  Very disappointing."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 11,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 23,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "I seldom write reviews, but I had expected a glamorous amazing property.  Instead it was fine--nothing terrible, just fine.  The food for breakfast was terrible--slimy, greasy eggs.  The food ran out at the buffet and there was a long wait to replenish.  The sashimi in the blobby bar tasted fishy.  The room was fine--OK...  fine... nothing special.  The location is close to DCA which was great, but isolated for a vacation trip weekend! The exercise room was OK too...  Se the problem?  This placed missed the mark as a luxury hotel.  it was more like a nice business class hotel--standard, but not special in ANY way.   Next time without a doubt I will be at the Four Seasons be in Georgetown.."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 52,
        "expertise": 0.001103387399315,
        "user_cities_visited": 271,
        "review_days": 0.7343921139101861,
        "helpful_class": 0,
        "review_text": "This is a really nice hotel to stay at while in Vegas. It is in the center of the strip, right next to Harrahs. Prices are good, plus they don\u2019t charge a resort fee or for parking. We stay here every time we come to Vegas."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6396495071193861,
        "helpful_class": 0,
        "review_text": "Needed a hotel close to Mckormick place. It is close enough to walk to, but other than that this hotel really has nothing. No coffee in the lobby, no breakfast, very slow elevators. The amenities are lacking but the staff was decent and the rooms were clean. The bathtubs are huge so that is nice. If you are looking for a cheap hotel close to Mckormick where all you will do is sleep. This will work. But there is nothing nearby. Had to take a cab to get to a decent restaurant or store."
    },
    {
        "user_review_posted": 518,
        "user_total_helpful_votes": 117,
        "expertise": 0.0009862323665700001,
        "user_cities_visited": 254,
        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "Out of the many casinos we visited the weekend we were in Las Vegas this one had the best beverage service.  She was quick and the drink was strong.  There are many slots to choose from.  It is in a great location on Freemont street."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 6,
        "review_days": 0.591456736035049,
        "helpful_class": 0,
        "review_text": "Checked into Avani Atrium for our holiday for 9 nights and today is our last one. The Executive Rooms are nice with the Executive Lounge facilities. There is an excellent free shuttle service to the shopping centres and the MRT station. We had issues on the first night but were soon resolved by the wonderful gentleman Kittipong...known better as \u201cQ\u201d. He went out of his way to ensure that we had a pleasant stay. We were also very impressed with his manager Suksawat, a very kind and helpful gentleman. Another employee who stood out on service on the Executive Lounge was Pornthipa....service with a smile. Thank you to all of you for helping to make our holiday a happy one!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.706462212486308,
        "helpful_class": 0,
        "review_text": "With having 6 years of hospitality experience in various hotels I can say that this place has no understanding of how to treat their guests. Obviously they\u2019re just looking at guests as $ signs and not people."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 24,
        "expertise": 0.001970334641635,
        "user_cities_visited": 13,
        "review_days": 0.7322015334063521,
        "helpful_class": 1,
        "review_text": "I am a Diamond member of the Hilton and was very disappointed during my recent visit !  The room was dated and the shower was not working to total capacity!  The room service was unacceptable and to be total disclosure, the hotel gave a credit for half of the cost of dinner. The check in service person was not friendly at all.   Overall.  I will never return no matter how convenient it is to the airport!   No value for the cost !!!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 13,
        "expertise": 0.010408621133546,
        "user_cities_visited": 3,
        "review_days": 0.052573932092004005,
        "helpful_class": 2,
        "review_text": "This hotel isn't even worth the name, I'm sure you couldn't get less if you booked a hostel...but then at least, you know what you get and you pay less.We slept very badly because of different reasons:-the beds and the rooms are horribly small. We didn't have any place left for our bags, so we had to put them on the floor and had to climb over them to get to the bathroom.- the walls must been made of paper, that's the only explanation for the fact that you hear EVERY activity of your neighbour as if he were in the same room and also every even whispered conversation on the corridor.- the elevator is very loud and furthermore never available because all day long used by the staff.Furthermore:- breakfast?? No! a simple muffin to go.- the staff is unfriendly and very passive, they couldn't give as any answer to any question- It is really expensive! Could stay in a 4-star-Hotel in every other city for that price!- the sink is in the room and really small, you can't even wash your face in it.A good thing?Yes, the location. and the corridors are nice.We felt so less at ease at this hotel that we even didn't enjoy our whole stay in San Francisco, so what a pity. Never ever again!!! How is it possible that they still get so many good reviews??!!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.5043811610076671,
        "helpful_class": 1,
        "review_text": "This hotel was very nice in a good location.  It was a great value for the money, and we were very happy with our room and amenities.  We would definitely stay here again.  Also the staff was very helpful.  Sarbi helped get us checked in early, which was very nice."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 19,
        "review_days": 0.5531215772179621,
        "helpful_class": 2,
        "review_text": "Located at the heart of San Francisco, This boutique hotel is different from the large luxury hotels - it's not crowded and big as them, and service is really polite and welcoming.The design and decoration of the room and lobby is really unique and beautiful, and wherever you look you find a great touch of the designer.The room is big enough and bathroom is very comfortable and well designed.The only remark I had is the noise coming from outside, from the big air-condition system at the interior garden, which can be heard at night through the closed windows. Double glassing could have solved that.Bottom line -  highly recommended!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9222343921139101,
        "helpful_class": 0,
        "review_text": "Everything eas great.nothing bad about it...big rooms and mutliple pools, the beach was nice and the view of burj al arab is exceptional. All the food in restaurants and in room dining was delicious..i never ordered anything that didnt taste good!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 10,
        "expertise": 0.0007566085023880001,
        "user_cities_visited": 21,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "This lovely, themed hideaway is convenient to The Capitol & Mall, the Courts and many national business headquarters.  It's a friendly, intimate setting with a get-to-know-you 5-6pm free wine tasting where you can mingle with other guests for business & pleasure.  The Geo & Mary Washington theme is carried throughout the hotel with modernized paintings, linens and color palette.  The beds are cozy & comfortable and the rooms sport many of the special extras of a top hotel.  Attached to the hotel is the restaurant \"Bis\", a wonderful French bistro with excellent local fare for breakfast, lunch and dinner.  The staff throughout the hotel and restaurant is genuinely friendly and helpful, making our stay particularly memorable.  We will use this as our DC destination hotel for future business and pleasure visits. A real gem in the Kimpton Hotel group."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 12,
        "expertise": 0.008212354786336001,
        "user_cities_visited": 5,
        "review_days": 0.32584884994523505,
        "helpful_class": 1,
        "review_text": "We stayed from August 1st for 12 nightsThe rooms were very clean and tidy and serviced daily by very helpful and friendly housekeeping team to whom nothing was too much trouble.Breakfast was very busy at times but very well managed by the staff on duty, always offering a very warm welcome especially if you take time to respond in Thai.The food always looked to be of a high standard with plenty of choice to be had. Typical choice's were made from Thai, American and English Food. Must admit that we never tried the food at any other time as we always ate away from the hotel but saying that the menu looked very tempting.While visiting this hotel we found it a great advantage to make use of the Concierge service these guys (Phong, Deaw sorry can't remember other names) really know their stuff and will point you in the right direction no matter what your requests. Nothing ever seems too much trouble. Even down to repairing my broken glasses one evening ( Thanks Deaw) This team is the first contact you have with the hotel and really are a credit to the hotel leaving a very positive impression. All the other staff we came into contact were also very welcoming and great people to have dealings with..The rooftop pool is a very welcome distraction and relief from the heat of the day. With a very good service team delivering drinks and snacks very promptly after ordering.The free Tuk Tuk which is provided for free trips to Terminal21 and BTS is a very welcome addition even though at times it is a lot quicker to walk because of the traffic but it only takes 10 mins to walk.When staying in Bangkok this hotel is a must....The only negative I have for this hotel is that there was a small area (about 6inches square) of the dining room ceiling in the left corner near the ceiling fan needs a touch of paint. Please pass my thanks to all staff for making this a great experience .."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.33023001095290205,
        "helpful_class": 2,
        "review_text": "I'm an SPG Platinum / SVN Elite member and have never been so disappointed in a Starwood  property ever.  The Moana Surfrider is a beautiful property in a prime location.  Unfortunately,  they've forgotten what customer service is all about.  I don't know who the GM is for this location but it's time for he/she to be replaced. From the time we arrived,  it was clear that the staff was not interested in living up to the Westin/Starwood brand.  The car attendant was less than helpful - not interested in helping us with our luggage.  The front desk staff couldn't answer any questions relative to what my loyalty level granted me and it was apparent that staff members at the various venues/outlets within the hotel were unclear as well.  I had different staff members act on my loyalty discount inconsistently.  All in all,  I noticed and heard several SPG members complain about the service at this property and it stems from the fact that we've all had superior experience at different Westin/Starwood locations.  This trip really made me question my loyalty.  To add insult to injury,  I asked for the customary late checkout at 4pm. As a Platinum,  this has never been a problem ever; even at superior locations during peek season.  For some reason this hotel is unwilling to do so.  Very disappointing,  especially when the response to the request is delivered with attitude.   At any rate,  I'm here till Sunday and will make the best of it.Regards,Family of 4 with 2 rooms on the 4th floor.."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 12,
        "expertise": 0.0017689791530960002,
        "user_cities_visited": 9,
        "review_days": 0.018619934282584003,
        "helpful_class": 1,
        "review_text": "The hotel restaurant was very good.  Dinner was reasonably priced and the service was good.  The breakfast buffet was a little pricey.  You are better off having breakfast outdoors in South Beach.  The suite we had was average but adequate.  There is a laundromat in the lower lobby, which came in handy when traveling with teenagers.  You need to have your own detergent because the dispenser was empty.  The hotel pool and surrounding patio is all in the sun.  Since I like shade I only used it once.  The beach is located right behind the hotel.  You could rent two lounge chairs and an umbrella for $20 a day.  The boardwalk behind the hotel goes on for miles.  It came in handy for morning and evening walks.  The Fountainbleau was a couple of blocks North, and you could walk to South Beach in about 45 minutes.  If you rent a car, don't park at the hotel which charges $28/day.  There is a public parking garage three long blocks away, which charges a maximum of $8 for a 24 hour period, provided you don't continually enter and exit.  There are plenty of hotels nearby which have restaurants, so there are many choices for dinner.  A small grocery store was a block away, so we could buy items for breakfast and lunch very reasonably.  You are not in the main shopping area, but you can walk there in about 30 minutes.  Taxicabs are expensive.  The hotel staff was courteous and helpful."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "Was the perfect place to celebrate my 30 year old sons birthday weekend in San Francisco. The decor and the vibe was great. Took me back to my youth .Great craft cocktails  easy to walk to most everything we did for two days in the city."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 101,
        "expertise": 0.005219502132416,
        "user_cities_visited": 51,
        "review_days": 0.40361445783132505,
        "helpful_class": 0,
        "review_text": "We wanted a romantic weekend in SF and poorly chose another hotel at first. I immediately decided we should be at the Ritz. I booked a regular room but with my Platinum status we were upgraded to a full 1BR corner suite which was fantastic. The service from the staff -- from the front desk to the bellmen to the room service and housekeeping -- was absolutely top notch. I know some of the other Ritz properties seem to have downgraded a bit in service since the Marriott merger, but this one stand out on top. Highly recommend. Also was a great location as you can pretty much walk anywhere and there's a trolley stop just a block up. Either way, get ready for some hills!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 22,
        "review_days": 0.17141292442497202,
        "helpful_class": 0,
        "review_text": "I recently attended a large convention in DC, and this hotel was included in the 'shuttle' hotel list. This hotel has all of your basic needs, and the staff was extremely friendly.The rooms were not large, but they were EXTREMELY clean.It was not included in the rate, but their continental breakfast was superb, and after the first morning we decided that THIS would be our breakfast site throughout our five-day stay.  Smoked salmon, oatmeal, cereals, cheeses, fruits, yogurt,  and the usual bread assortments.  For extra you could go with the omelets, meats, etc., but we found the continental to be ideal."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.943044906900328,
        "helpful_class": 0,
        "review_text": "Nicky and I had a wonderful stay at Hotel Zoe.  Our room was clean and comfortable. All the employees were friendly helpful in providing us a great stay.  Three people in particular provided assistance over and beyond their duties.  The concierge was very helpful in getting us a rental car and arranging to get us on a tour of Muir Woods.  He also provided us with the name of a great Oriental Restaurant which we enjoyed very much.  The doorman Frank, assisted us with information that lead us to new adventures while we were there.  Jenny was very helpful in helping us to get our boarding passes for the next days flight home as, I was having a difficult getting what I needed  on the pad provided by the Hotel.  Nicky and I appreciated all the help we received.  We shall return to you place next time we come to visit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.538882803943044,
        "helpful_class": 0,
        "review_text": "While the property upon arriving is nice enough, the area in which it is located is not.  When getting to the room, the room was a 10x10 room with a Queen Size bed.  There was not enough room for 2 people spending multiple nights.  The hallways smelled musty and the room itself smelled like a used kittly litter box.  We were supposed to be staying for 2 nights, however; we decided to leave after the 1st since the smell of the room never went away and the hallways seemed to get worse."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.628696604600219,
        "helpful_class": 1,
        "review_text": "Poor service. Although this is my 2nd time stay in centara watergate. Pillow is flat. Ask for extra pillows but told me no pillow. Ask for drinking water say will bring up but ended i waited 20mins nobody bring up the water and i have to eat the medicine without water"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 10,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 136,
        "review_days": 0.19934282584884902,
        "helpful_class": 0,
        "review_text": "Great place for the price.  Bicycles,  shopping bags & umbrellas free to use.  Rooftop patio.  Within walking distance of downtown shopping.  Only downside for us was extremely SLOW Internet :(  Very clean room. Free popcorn in the room. Friendly staff.  No on site parking. Must find street parking & pay. This can be a real challenge in Seattle."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 14,
        "expertise": 0.0060686306962370005,
        "user_cities_visited": 12,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "This is my go to hotel when staying in the DC area. I've never had any issues staying here and this is my third time staying at the Normandy. It's a small boutique hotel located within Embassy Row. There are a lot of Ubers around and the area is also extremely walkable as well, Dupont Circle, is about a 10min walk away. There are a wide array of restaurants in the area as well. The rooms are small and cozy, I never felt as if I was tripping over myself during my stay. The rooms are well maintained, as is the property.  However, what makes me a returning guest, is the hospitality exhibited by the staff members of The Normandy. I know it's hospitality but they truly make you feel welcome and will go above and beyond to fulfill any request you have. Thank you to Brandon, the guest services manager for letting me chat him up at the desk as I was checking out. If you're looking for a lil gem off the beaten path, book at the Normandy!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 56,
        "expertise": 0.0021365592368570003,
        "user_cities_visited": 1132,
        "review_days": 0.61117196056955,
        "helpful_class": 1,
        "review_text": "Wonderfully situated within the Water Tower Place making access to shopping effortless. Modern and well maintained. We booked the American Girl package, however I would not recommend as the only significant difference was a $24 dollar American Girl Doll Bed and valet parking. Sadly, I had to call twice to get the milk and cookies  that were included. The \"Ritz\" welcome wagon for the two young ladies in my party was non-existent. The candy cart was only available from 4-6p, and once again, sadly we were not aware of the time until it was too late. The front desk staff were cordial however we rec'd nothing beyond the room key at check-in. The room was average and well maintained. The valet parking attendant, Antonio, was very helpful, kind and patient. He is the only reason this property was rated a 4 and not a 3. I would recommend this location only with standard room."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.90197152245345,
        "helpful_class": 0,
        "review_text": "The hotel is extremely well located and close to all attractions and districts.The rooms and facilities are clean, well-equipped and beautifully and proudly maintained.The outlook over the river is a vibrant and pleasant one, capturing the feel of the city.Apart from the usual efficient taxi services,the ferry Service immediately in front of the hotel is quick, cheap and an excellent way to get to everything.The service by all staff (with special mention of Ann and Da at reception) was exceptional in all respects.We stayed for 4 days and recommend it without hesitation and would definitely stay there next time."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 10,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "The location is very well located to the sites.  I had reserved a Plaza Junior Suite but found my location to be noisy.  Upon calling the front desk with my concern I was promptly relocated to a new room; an upgrade to a Plaza Suite.  Room was very clean and staff friendly and helpful with questions.  Overall it was a great stay!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 10,
        "review_days": 0.46056955093099605,
        "helpful_class": 1,
        "review_text": "We enjoyed our stay but we're warned by our friends who'd stayed there previously to watch out for the urban tax charge which they had successfully challenged and were told they didn't actually have to pay!Likewise -  it appeared on our bill and I queried it so they just took it off - just like that - so you leave with the feeling they are just trying it on. I felt sorry for a Dutch couple who were checking out alongside me who were caught...."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 12,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "Was here for a conference. 4 night stay.Check in: Quick, friendly, efficientRooms: Was in the Pike Tower on the club floor. Rooms were clean and nice, but no \"wow\" factor. Older, non renovated. Carpeted floors. Free wi-fi with spg.Location: Excellent! Close to many restaurants, shopping, Walgreens/Target/IGA. Quick downhill walk to the Pike Place Market and the pier. Some paths going back will be stairs all the way, which could be tiring.Service: Hit or miss. Selected for the Green Choice but a maid did come in one of the days (4 day total stay) without request. A toothbrush request was sent up immediately, but a towel request took 2 calls. Housekeepers extremely noisy, whether knocking or cleaning the room next door.Lounge: Great rotation of hor d'oevres in the afternoon. Breakfast is not worth it at all. Same options every day, only cold hard boiled eggs available.Gym: Lots of cardio machines, free weights, weight machines. Compact. No squat rack. Excellent for a hotel gym. Nice pool that I did not use. No hot tub.Would maybe stay again, always a fan of Starwood hotels. Would skip club floor. Slightly pricey."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.008214676889375001,
        "helpful_class": 0,
        "review_text": "I came to Miami in order to stay there from 29.12.2014-07.1.2015. I have made a reservation threw website booking.com for the whole time of stay. I read before, that it is noisy three, because of the main street that runs on the main side of it, but since I can sleep in even probably worst conditions, I didn't have a problem with it before. To be honest, it isn't really like that, as I have realized later on. Room was located above the reception, it overlooked the main street and it was so loud, that I was awake every early morning, when start going to their jobs or in another way to say it, when first people get awake.The room was for the money I've payed total disaster, and I've stayed in hostels, in wholes, that were bad, but this one was probably 2nd worst I've stayed at. There wasn't any dishes in it, only a fridge and a shower and a TV in size they say it is(it really is small) and there are mainly almost none tv channels, way from what I am used even in hostels, not to mention hotels that are in this pricing.But, the main problem was, that I came there in the evening on 29th December. I have made a reservation threw booking.com with a credit card, no problems(all the hotels were full, only this one wasn't full and there were empty rooms even a week after my reservation, till last 2 days before new year). When I came to the hotel first night my credit card strangely didn't work. Guy said, that I should come back tomorrow in order to sort it out. I said I will and showed him my wallet, just to be sure there won't be any problems. I have had in my wallet about 7.000EUR, what is merely about 8.500USD at that time. I thought it will be enough in order not to run in the morning there but so I could in the morning hop in the sea and than go to the meeting and later come back and sort it out. I wanted to get back at around 5pm to the hotel, but fell in a big traffic jam, which I realized is totally normal in South Beach-to-North Beach-to-Hollywood during rush hours (around 4-8p.m.). So I was stuck in the traffic jam which doesn't move and if you want to come from SB to NB it will probably take you about 2-3hours, same problem I've had daily. At last, when I came back guy wasn't really polite any more and said, that his boss said, that I have to take my things and go out. I wondered why, since I've showed him that I do ave money, but he insisted on it since he said, that his boss already rented the apartment to someone else, regardless of my past reservation threw the booking.com. At last, we agreed, that I can stay over night, since I had no place to go and in Miami at that time all the places are full, but that I have to go out next morning. I wanted to talk with his boss, which I explained next day what the problem was and that I do have money(showed her 7.000EUR) and that it is my 1st time in my life that the credit card stopped working, what was true. She didn't even consider my words and on the 31st December I was thrown out with all my stuff with no place to go.And, there are no restaurants near, you have to have a car there in order to go to the shop or either to go to the store and it will take you some time. During rush hours forget about it, since it will take you probably an hour or more to get to the 1st one.Wifi was written, but would be useful only at the door, nowhere else.The only positive thing about the hotel is, that it is pretty near the beach (about 500 meters), but be prepared for the problems I've mentioned."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.38554216867469804,
        "helpful_class": 0,
        "review_text": "The rooms are outdated and extremely small.  It is over-priced for its price.  There is always a long time at the front desk and agents aren't friendly at all. I inquired about the best restaurant near the hotel, instead of giving a friendly answer, she pulled out a piece of paper and hand it over to me. The way they relate to customers isn't authentic.  I also left my key and wallet inside the room, when I asked the male front desk for a key, \"Well, since you don't have an ID will let the security goes with you\" in an irritating tone. When he can't get hold of the security via phone/radio, he gave a sigh! They need to train their front desk agents."
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 30,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 132,
        "review_days": 0.531215772179627,
        "helpful_class": 0,
        "review_text": "The beauty and grandeur of this stately hotel is awe-inspiring.  There is so much history in this hotel - world and national leaders, local, state and national politicians to showbiz personalities, stayed in this hotel.  The ambience of the hotel was the backdrop of some of Hollywood's memorable films.  Excellent view of the SF skyline and the bay bridges as well as the surrounding communities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "We are travelling in a group of 9 people. We have booked 2 family rooms and have already paid the whole sum of money for 2 family rooms. When we arrived hotel, we were told that our booking is 4 rooms instead of 2 family rooms. And hotel staff claimed that they have tried their best to arrange our rooms but it turns out that all family rooms were fully booked.We immediately explained that we have booked the family rooms beforehand and has paid already, and showed our booking document to the staff. Later on she arranged 1 connecting, 1 king room and 1 queen room. She told us that now we are being \"upgraded\" to those rooms. She also claimed that \"family room\" in their hotel means two rooms connecting each other\uff0c instead of 1 apartment room type with 2 bedrooms, which is different from what we have expected as chosen in the booking website.Then we approached the destinated king room and queen room, we found that the king room was actually a connecting room with one side being occupied by a family already (as we heard children's talking inside). And suprising that family was also separated to have 2 different rooms.But next day we found that there is one family room in the same floor we stayed in. I couldn't believed that the staff was telling lies. Actually I don't understand why they make the room arrangement so unorganized. I accepted the explanation that family rooms are fully booked, but I couldn't accepted the fact that there are the family-room type rooms but the hotel staff just trying to hide the fact."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 32,
        "expertise": 0.00695134061569,
        "user_cities_visited": 21,
        "review_days": 0.4052573932092,
        "helpful_class": 1,
        "review_text": "I give a 3 star because of my recent bad experience with my booking. Else this property deserves higher rating. I am a loyal Marriott client and Marriott is my preferred brand always.This hotel has a hotel side and apartment side. I stayed on the apartment side a couple of years ago and loved it so I booked this again for my upcoming trip to Bangkok. I made my booking months ago for stay Jan 29 to Feb 5 for myself and my friends for both hotel room and apartment. The bookings can be cancelled anytime with no penalty.We just have a change of plan and decided to stay only 3 nights instead of 7 as we plan to spend the last 4 nights at the new Marriott resort in Hua Hin.Our old rate for hotel room and 1-bedroom apartment averaged THB3,700 and THB3,900 per night respectively. The rate was for stay over 6 nights . I remember at the time I booked, stay less than 6 nights cost around 300 Baht more per night.  When I tried to amend our stay to Jan 29-Feb 1, I was surprised that they quote a new rate average around THB5,000 per night (vs old rate average THB3,700 per night ) for hotel room and THB6,000 per night ( vs my old rate average THB 3,900 per night) ! That's 35-50% higher than my old rate!!!I do not mind if the new rate is slightly higher to reflect the shorter stay but really expect it to be in line with the usual difference, not so much higher!MY ADVICE TO ALL MARRIOTT MEMBERS BOOKING MARRIOTT PROPERTIES:ALWAYS make MULTIPLE bookings for different stay period and cancel what you do not need the day before arrival at no charge. Say if you plan to stay 3 to 5 nights, make one booking for 3 nights, one for 4 and one for 5. This way you can have the old rate protected and have the flexibility to change on stay duration. This practice may not be good for the hotel business  but their policies really force us to resort to this strategy."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 2,
        "review_days": 0.35870755750273803,
        "helpful_class": 1,
        "review_text": "Always the best place stay play eat drink. We love the outside bar. The 3rd st stage has great entertainment. Rooms are always clean and spacious. Staff all around are so friendly. We have gone for birthday parties and just to get away."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.176341730558598,
        "helpful_class": 1,
        "review_text": "I recently stayed at the Park Central Hotel, formerly the Westin, and had a great time.  It's conveniently located near a lot of public transportation, bars/lounges, and within walking distance to Union Square.Checking is was a breeze.  Make sure to sign up to be a Starwood Preferred member (SPG member).  Wilson was able to check me into my room quickly and put us on the 25th floor.  It was a very clean room with a king bed and floor-to-ceiling windows, overlooking the city.I've stayed here three times in the last two years and the only downside has to be the noise.  Maybe it's just my luck, but I always seem to be stuck next to the house keeping room, which can be noisy in the morning.Other than the noise here and there, it's a great place for a romantic weekend."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 10,
        "review_days": 0.753012048192771,
        "helpful_class": 1,
        "review_text": "We loved this hotel. Awesome front desk staff! Especially Caroline. We received a text from her the night before asking if we needed anything to make our stay comfortable. Engineering fixed the tub stopper in record time. The room was clean, bright and quiet. Excellent pool."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.9474260679079951,
        "helpful_class": 1,
        "review_text": "This was my 4th visit to Dubai staying in both the Al Naseem and the Al Qasr for the past 2 years and was exited to stay in the Jumeirah beach hotel with my girlfriend and young daughter as this is such an iconic landmark and have heard great reviews. Sadly we were very disappointed with the experience on a whole in this hotel.I emailed in advanced to have a room as far away from the building work due to my young daughter and the fact I like to use the balcony. This was acknowledged but were given a room directly opposite. The room was not clean. Biscuit crumbs, water bottle lids were left by the side of the bed. We asked to be moved to which they agreed and to be fair the new room was nice, spacious and clean, however we had to go up to the desk and ask on a number of occasions taking valuable time out of our first day.Second. The service around the pools, especially the kids pool, is non-existent. I and a number of other guests, had to go up to the bar and order, which, is not a problem but considering your issued a buzzer for table service is a bit of an annoyance. In some instances the bar was unattended for a good period of time. Waiting 45 minutes for 2 drinks is also not acceptable, especially with a young child.Third. My girlfriend booked a hair appointment and a dinner reservation in the Burj Al Arab to which we were informed a written confirmation would be sent to our room as this would need to be shown at the restaurant etc. We had to ask 3 times over the course of 2 days for this to be sent. In the end I had them write out the confirmation in front of me there and then as I was fed up of getting fobbed off.Lastly, I was well aware of the works going on at your hotel. I was not informed however that in some cases the work would go on through the night. This lack of information was not passed onto many other guests either, some of which phoned directly to confirm the situation.I feel a bit of a fool as I have mentioned the Jumeirah group especially this hotel, which, some people class as the 'flagship' behind the Burj Al Arab to friends and colleagues as a must, but now have changed my mind after this stay. The service and attention to details is lacking far behind the other 2 hotels I have stayed at and considering this is classed as a 5 star and the price people pay, I expected much more."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 11,
        "review_days": 0.36473165388828005,
        "helpful_class": 2,
        "review_text": "I found this an average Hotel and question its value. My main gripe is for the price you expect a polished experience this whole way, and it fell well short. The check in expedience was lackluster. Each time we arrived or left the hotel the concierge/greeting team were huddled in their own group and often didn't acknowledge you. The hotel is beginning to look tired and dated. Our food experience was just OK.We did particularly enjoy the Sunday buffet. Great selection and quality. It was nice to receive the gift each day in the room, but I would rather the Hotel worked on the basics of service before worrying about extra gimmicks.We went with a Diamond Head room. The view was beautiful. The size of the room is very small for what's being paid.All in all its not a bad hotel. Just failed to offer us the value and experience I would expect from a Luxury Hotel."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 56,
        "expertise": 0.0033311125916050005,
        "user_cities_visited": 51,
        "review_days": 0.139101861993428,
        "helpful_class": 0,
        "review_text": "We stayed for 3 nights at the Hotel G as part of our holiday in America. The hotel was ideally located near Union Square just around the corner from a taxi rank and a bus stops. There were plenty of restaurants and bars in the local area as well as the best shopping in San Francisco with some high quality department stores and the Westfield Mall.The room was very modern in appearance with a very large comfortable double bed and a decent bathroom. The Bigelow toiletries were very good quality. The room had a nespresso machine with some lovely coffee capsules provided and was always kept spotlessly clean.The front desk staff were very helpful and friendly and gave us some excellent restaurant tips.Overall our stay at Hotel G was lovely. We also absolutely loved San Francisco and would most definitely return."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 5,
        "review_days": 0.654983570646221,
        "helpful_class": 1,
        "review_text": "I am a Las Vegas regular.  Of the sevearl dozens of visits, I have never stayed downtown until now. I was here for 3 ballgames at Cashman, so wanted to stay within walking distance.   This place is a gem.  It is a couple of blocks off Fremont so you aren't right on top of the noise, but close enough to jump in and out of the action.The hotel is small, compared to the big strip hotels.  Because of this, it feels a lot more intimate and cozy than I am used to.  The rooms are fairly basic (which is all you need), very clean and extremely comfortable.  Of the amenities were ear plugs to help mitigate the Fremont noise.  I found that I didn't need them.  Get a Premium corner room on a high floor for a great view.Also, with the intimacy, comes a very friendly and attentive staff.The pool area is great.  A nice sized roof-top pool that gets sun throughout the day.  The bar and food options around the pool are better than most.The restaurant, American Beats, serves some fantastic appies and meals.  With your players card, there are some nice discounts.  The best being the prime rib (and not a thin slice) dinner for $8.99!  Don't miss the Sinday all-you-can-eat for $20.  It's not a buffet.  Rather they have a long list of delicious small plates that you just keep ordering until you can say \"no more\".You are also just across the street from a couple of other great food options:  Pizza Rock and Triple George Grill.  And then there's Hogs an Heifers - most fun watering hole in downtown Las Vegas.  When you check-in you get a coupon book with offers from all three.All in all I highly recommend the Downtown Grand.  I plan to return."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 19,
        "expertise": 0.00252518087672,
        "user_cities_visited": 24,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "The hotel is very good at location. Near terminal 21 and for night life, there is cowboy.  So overall for location it is the best however the hotel is really old i.e. Need renovation. The carpets were dirty, the bathroom was pretty old style. The staff were excellent and very polite."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 4,
        "review_days": 0.634720700985761,
        "helpful_class": 0,
        "review_text": "I was there for four days and I enjoyed it. It had everything I was hoping for in terms of quality and amenities. Rooms were big and new with views to the Business district. The bar was great and their breakfast was also good."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 27,
        "expertise": 0.004259075361359,
        "user_cities_visited": 25,
        "review_days": 0.011500547645125,
        "helpful_class": 0,
        "review_text": "We were told that the hotel has undergone a much talked about refurbishment and indeed the rooms and main walkways of the hotel have been fully refurbished. Much like a Schrager hotel though so it feels like a refurbishment. The service was classical and efficient and the facilities minimal. The bar and restaurant also quite classical. The Spa was not unfortunately modernised which is a real shame as it felt quite dated and more reminiscent of the spa of a 4* Swiss mountain hotel than a San Francisco iconic hotel."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 115,
        "review_days": 0.484118291347207,
        "helpful_class": 1,
        "review_text": "My wife and I spent 4 nights here. First and foremost, the staff in the bar and restaurant were great! Staff involved around the front desk and rooms were ok at best. Being hoteliers ourselves for over 15 years we know what it takes to provide great service and they're just not there (yet). First night we arrived late, air conditioner made a incredibly loud bang every time it came on and off. Hardly slept that first night. Reported it to the desk they told us they'd look into it. It took me two follow up request u till later that next day they informed us they'll move us. They told us to pack up our stuff and they'll move it once the room was ready. We went out for about three ours and came back. Got the new room keys but no luggage. \"They forgot\". I had to go to the desk 2 more times until 40 min later our bags were finally delivered... disappointing!When I spoke to the Front office mgr about the first night she told me that she'll take the destination fee off which equates to about 100$ for our stay. The right thing would've been to take the first night off completely!I'm a Marriott platinum elite member so usually get breakfast at Marriott hotels. This hotel also states they have a continental breakfast but it's really just a doughnut and a coffee machine. Don't expect much here.Valet is also a cluster. I called down 30 minutes before our car pick up but when we got down there they didn't even get the vehicle yet! At one point there was a long line up at the front desk so I asked the concierge if he could call up my vehicle and the response was \" You want me to call up your car?\" Just not a real service attitude.That being said, Daniel at breakfast was great and Jeffrey at the bar was also awesome.We're moving in the morning to the Royal Hawaiian and hope for better hotel service.The rooms are great and new and hopefully as this hotel matures the service gets better but we leave as unsatisfied guests. Maybe as hoteliers we're to picky with expectations but if you pay good money for a service you'd expect it to be good!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.52026286966046,
        "helpful_class": 0,
        "review_text": "Great Location as perfect for maneuvering around D.C. for business and entertainment.  Wonderful Restaurant and Bar. The Doormen were Amazing and Helpful but I found the staff lacked a bit in customer service."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 148,
        "review_days": 0.801752464403066,
        "helpful_class": 0,
        "review_text": "Wonderful refurbishments at jumeirah beach resort. Great staff! Vitalli at the door, mahmoud and Faith at the lobby bar. And off course all others. Rooms are great. We really liked the buggy service to the other hotels for all other facilities and restaurants. Zeng he restaurant best crispy duck in the world! Nice Pools, Nice beach! Superb stay!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 28,
        "expertise": 0.003126264298061,
        "user_cities_visited": 46,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "The older heritage building is gorgeous, check in was good and for an extra $100 for two nights we were upgraded and we were able to check in early 9.30 am, location was great view beautiful and thats where the positives end really.We had a room in the newer tower which was large with a balcony but bland, dated and very beige!Pool was tiny for a large hotelBuffet breakfast very expensive and not inspiringService overall was efficient but not friendly.overall great location but not worth the price"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 10,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 9,
        "review_days": 0.100219058050383,
        "helpful_class": 1,
        "review_text": "On vacation to Vegas I stayed here. June 3-6. Everything was perfect . The hotel was VERY clean . I travel a lot and I would recommend this resort to anyone . I will be returning to the area in October and will for sure stay here.Marriott NEVER disappoints ."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 39,
        "expertise": 0.002448327175238,
        "user_cities_visited": 82,
        "review_days": 0.17962760131434802,
        "helpful_class": 1,
        "review_text": "The staff were very accommodating and approachable. The room was attractively designed, generously-sized, clean and comfortable. No microwave in the room but there's one near the front desk.Minor complaints: The sheets were a bit scratchy. The bar is not yet licensed so I was a bit disappointed that it had been one of the reasons for choosing to stay here. Some of the modern design features were a bit cheaply installed or made."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 3,
        "review_days": 0.7048192771084331,
        "helpful_class": 0,
        "review_text": "This was a great stay for us.  Forget the complaints about sirens no issue.  We paid for the extra couch bigger room. We had a problem with AC and fridge front desk staff called engineers came right up to fix.  Bed was great.  The breakfast was great although busy. This is a great location for all events we did the Go City Pass. Hop On Off bus was close as was Michigan Ave.  Gino\u2019s East Pizza right behind building.  We Ubered everywhere never waited more than 5 minutes.  Front Desk was great.  There are lots of choices of Hotels to make in Chicago I based much on Trip Advisor so I feel you will make a good choice here at the Hampton and won\u2019t go broke staying there!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.566265060240963,
        "helpful_class": 0,
        "review_text": "My husband and I enjoyed our stay in Paradise.When we arrived we were warmly greeted by Terrence and staff. Our room was upgraded with the view of the Waikiki Beach by Saku. Stephanie from the Concierge was awesome who helped us plan our activities . Our room was superbly cleaned daily.Benjamin who brought our luggage\u2019s to our room was so kind and helpful, always greeted us with a smile and calling us with our name every time we see him, feels like we are so special.We will return to Ritz Carlton Waikiki for their Excellent customer service."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 23,
        "expertise": 0.004965243296921,
        "user_cities_visited": 16,
        "review_days": 0.8937568455640741,
        "helpful_class": 0,
        "review_text": "We chose this hotel because of its excellent location. We walked around Bowery, East Village and Soho easily. The room was super modern with floor to ceiling windows with a view of the park and blackout shades. My daughter loved playing pool downstairs while I used the workout facilities. We also dined on the patio, which was gorgeous. They served complimentary coffee and breakfast. While the hotel has some very modern touches, they still have the great service of a 5 star hotel. When we were leaving the property and having difficulty finding our Uber Derrick stepped in and helped us, so we felt secure and well taken care of. I would absolutely stay here again when we return to NYC, especially because I want to go back and enjoy the rooftop bar."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "Found this hotel at the last minute on AmericanExpressTravel.comThe location is within walking distance of major attractions and the staff was awesome.The room was very nice and comfortable at a great price.I would definitely stay there again and most likely will in the near future."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 67,
        "expertise": 0.003671970624235,
        "user_cities_visited": 92,
        "review_days": 0.11062431544359201,
        "helpful_class": 1,
        "review_text": "We stayed in room 503, really good size (corner unit) with a pull out sofa.  It also had a sink separate from the bathroom which I appreciated with 3 girls in our room.  Swimming pool and fitness area was nice. The local area was nice or sketchy depending on the direction you headed it.  I block south it was pretty dodgy with street people /druggy type people....but they never bothers us 3 girls.... just was unsightly. It was very convenient to get to everything.  There is mandatory valet service and I think parking was about $45/day which added up but was very convenient. The building/lobby was like a beautiful old renovated charming hotel. i.e. marble walls etc."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 16,
        "expertise": 0.0028772948336,
        "user_cities_visited": 59,
        "review_days": 0.41237677984665905,
        "helpful_class": 1,
        "review_text": "Booked a one bed panoramic view suite for 2 nights level 41Pros: much cheaper and more spacious then more central Waikiki accommodation, awesome view, kitchenette and convenience store in the building, playstation and games plus wifi, Laundry facilities. Updated kitchen and bathroom. Friendly staff.Cons: Have to walk to the tourist areas through some rather rundown looking streets, air con is too noisy to use at night. The only living room furniture was a single arm chair which converted to a single bed. We had to request a fold away cot as we had booked for 4 guests. Cot was very uncomfortable and saggy. Not enough furniture for 4 people to sit. Given vague directions to where the shuttle bus pick up was for the mall, so it didn't stop for us. Make sure you get exact directions on where to stand.Due to aircon situation would not stay here again, but otherwise was ok."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for 3 nights in May.  Right on Fisherman's Wharf close to everything.  Fabulous beds and pillows -the best of our whole trip!  The restaurant attached is wonderful and lots of other choices just steps away.  We walked to Pier 33 for our trip to Alcatraz-only about 15-20 minute walk.  Cable car right outside door of hotel and also Ghiradelli Square next door.  Can't go wrong with this choice."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 13,
        "expertise": 0.001324064879179,
        "user_cities_visited": 22,
        "review_days": 0.8926615553121571,
        "helpful_class": 0,
        "review_text": "Nice location, Starbucks right downstairs. Very nice Rooftop garden overlooking Seattle with view of Space Needle, Docks and Mount Rainier (when visible!) Book early for great rates. Went a day early for cruise to check out the sights."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 64,
        "expertise": 0.002996800176541,
        "user_cities_visited": 50,
        "review_days": 0.16538882803943,
        "helpful_class": 0,
        "review_text": "Best thing to say about the Washington Hilton is that it meets expectations. No more, no less. Not sure when it was built, but it seems somewhat retro, though it's kept up well. All the staff we encountered were exceptionally friendly and housekeeping does a stellar job. We had a standard two queen room & it was on the small side, as was the bathroom. The walls in the bathroom anyway were paper thin; everything was audible ~ and I do mean everything. Ahem! The location of the hotel is handy in most respects, but as another reviewer noted, it may be farther to the Metro station than you expect. On an unusually warm fall day, walking slightly uphill for blocks from Dupont Station with my suitcase was a drag. (A few days later, after we'd run the Marine Corps Marathon, we opted for Uber.) Like so many \"high end\" hotels these days, in-room Wifi wasn't free ~ and was in fact particularly overpriced. Something else to keep in mind is that the Washington Hilton doesn't have a guest laundry facility. They have an \"understanding\" with the Courtyard Marriott across the street, and that's actually where we went to launder our running clothes. Rather inconvenient. One morning I had the continental buffet breakfast at the hotel restaurant. Fine quality but overpriced."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 15,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 77,
        "review_days": 0.646221248630887,
        "helpful_class": 1,
        "review_text": "Well located near Union Square. The hotel staff was very helpful. Rooms are comfortable and silent. Definitely not a luxury hotel though. They keep cold water and apples in the front available for the guests, which I think its a nice touch."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 3,
        "review_days": 0.9446878422782031,
        "helpful_class": 0,
        "review_text": "perfect for pre cruise stopover,location to cruise terminals very close.We stayed one night before our cruise,about 5 minutes by taxi to cruise terminal.Our room was clean and tidy,staff very helpful.Rail track close by, could hear trains at night.Took hotel shuttle to cruise terminal, cost $10 per person."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 15,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 26,
        "review_days": 0.066812705366922,
        "helpful_class": 1,
        "review_text": "Nice hotel in a tremendous location - ferry terminal is right across the street, AT&T park within walking distance (about a mile), easy Uber or mass transit ride to anywhere you need to go. Very comfortable rooms, nice roomy bathrooms, make sure you go up to the various rooftop terraces. One big item to note - the lower level, waterfront rooms can be noisy! sidewalk bar area is right below the windows, PLUS the street noise is pretty loud. So, we ended up in a higher-floor, city view room, which was nice, too."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 16,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "We stayed over Christmas week.  You really don't need to rent a car to go to the strip since the shuttle service is great. Hot tub in winter was a delight.  We used the outside grills, nice convenience.  We had to request cleaning services.  Not sure if that is the policy (available upon request)? Also, we kept running out of toilet paper and had to keep asking for replacement. We were able to walk to Whole Foods (because grocery shuttle doesn't go everyday). The outlet mall is across the street. Overall, nice room, front desk helpful and shuttle service was great."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 58,
        "expertise": 0.003970595525364,
        "user_cities_visited": 35,
        "review_days": 0.518619934282584,
        "helpful_class": 2,
        "review_text": "This apart hotel is very conveniently situated for the sky train, a very easy 5 mins walk and if like us you are coming by train from the airport this has to be a good choice as its one stop from the airport link station (PT) on skytrain. You can also walk easily from the airport link station PT and that took 15 minutes with cases if you dont want to get skytrain one stop. We did this early morning but probably not the best choice once it gets hot and busy.  The room was very large with a separate bedroom area and lounge and very comfortable beds and quality linen. Both times we have stayed here we have been upgraded.  There was no noise at night and we both slept well, particularly as you could leave the bedroom aircon off but still benefit from the lounge one, much quieter , Its a little tired around the edges but probably just keeps the 4 star level. The pool area was much nicer than we expected and we had no trouble getting a sunbed. There are now 4 poster canopy beds by the pool as well. Outside is a circle k so convenient. The price of course is all important and you should get this hotel at a better price than those on siam square. We walked to central shopping plaza from the hotel and it was a nice 15 minute stroll. 8 mins to MBK.  Do visit the red sky bar on top of the central world hotel as it is stunning and they have a happy hour between 5 and 7, sun sets around 7 so make sure you order some drinks just before the happy hour deadline to enjoy. Prices are still steep but worth it. At 55 floors up the wind is cooling. We liked this hotel as it was a good price and we liked being able to walk out to siam square. We didnt have the breakfast this visit as the price had increased. Opposite is a Jamie's Italian restaurant if you dont want to venture far or a McDonalds at MBK.  Of course there are Thai restaurants as well .  There is a river taxi station very close by but we just used the skytrain and main river boats to navigate to the golden palace, this was much cheaper than a tuk tuk or taxi but did take an hour but its a trip in itself just getting there so worthwhile.  This is our hotel of choice at this price point although if you want something really special at twice the price I would recommend the Hotel Muse."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 49,
        "expertise": 0.0027558097334720003,
        "user_cities_visited": 161,
        "review_days": 0.24753559693318702,
        "helpful_class": 1,
        "review_text": "This was my third trip to Seattle, and my second time staying at the Sheraton Seattle, the last time being about two years ago.The Sheraton is a big conference hotel in a convenient location, with lots of shopping, restaurants and bars nearby. The hotel is also close to the train station (which goes to the airport and other neighborhoods) and a short walk to the Capitol Hill neighborhood, which has lots of restaurants and bars.I remember really liking the hotel last time, and there is a lot to like. A beautiful, comfortable lobby; a little coffee place that has breakfast foods, baked goods and other good snacks; and big rooms with nice furnishings and a safe, a big desk, a comfortable bed and a nice TV (with Showtime). I didn't use the gym, but it seemed like a lot of people were. The in-room Internet service was pretty good for a hotel, although I experienced some slowdowns later in the trip.Fun fact: I had nearly the exact same room this trip as I did the last time I stayed in the hotel. Totally a coincidence.So here is how I was disappointed: It seems like the management of the hotel has decreased its upkeep of the property. A few examples:- I checked in at about 4 p.m., but there was only one clerk checking non-VIPs in. I noted that in the mornings, the checkout lines were super deep, running to the door. (Luckily, I was able to just drop off my keys with the concierge.)- The cleanup crew has obviously been scaled back. When I went up to my room for the first time, I noticed someone had left a used Starbucks cup on the table across from the elevators. It sat there for two days. Similarly, on my next-to-last day at the hotel, someone left a beer bottle on the window ledge. It was still there when I checked out.- The rooms have been let go a bit. Not a lot, just a little bit. There was a coffee stain on the rug by the desk, a bubble in the rug in front of the TV, there was some kind of stain on the sink and the corners in the bathroom were pretty grimy. Don't get me wrong, the room is still nice. But the level of upkeep has just dropped off.A colleague told me he heard that the hotel is switching affiliation to Marriott. If this is the new normal for the hotel, that does not bode well. If, instead, this is neglect before the switch over, that would be better news.In the end, I like the Sheraton and would stay there again if the price was right. It's just that knowing what I know, having stayed there two years ago, I could see how the hotel has declined just a bit."
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 44,
        "expertise": 0.001342829971004,
        "user_cities_visited": 30,
        "review_days": 0.014238773274917,
        "helpful_class": 3,
        "review_text": "Unfortunately we had a rather unpleasant stay.  The biggest issue was based on a misunderstanding event, with a manager who has no concept of hospitality and did not listen to what hotel guests had to say. The outcome was a unnecessarily painful one.We were accused with smoking in the the room and had to pay a fine of 500.00 USD plus tax. The truth is WE DID NOT SMOKE IN THE ROOM.We were traveling with a family member visiting from Asia who is a smoker and carries a small metal box for cigarette butts throughout the day while we were out. The thing did happen was that one morning my family member cleaned out his cigarette butt metal box into the garbage can in the bathroom.After we learned this shocking news that we received a 500.00 USD fine, we tried to explain to the housing manager Olena, she simply dismissed our explanation and said the fine will stay on the bill and then she went over all the items that need to be clean in the room. Logically a bunch cigarette butts will have some smell, not to the point that the entire room gets polluted, and especially in this case NO ONE SMOKE IN THE ROOM. No matter what we said, Olena did not listen to the truth we offered.Paying for mistakes that you did not do is unfair.Being accused for things that you did not do is an insult... We had no idea our little vacation in DC turned out this way, our guest was mortified, just because of some misunderstanding happened and an individual's inadequacy at The Graham."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 12,
        "review_days": 0.09748083242059101,
        "helpful_class": 1,
        "review_text": "WOW.....let me repeat...WOW. The Concierge level rooms were lovely and well appointed.   The hotel was close to restaurants and activities.  We had a car but it remained parked during our trip.  I would definitely go back.  My only regrets: get a room further from the concierge food room and stay longer than 1-2 nights.  Need to truly experience restaurants etc."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.35049288061336203,
        "helpful_class": 0,
        "review_text": "I travel to HI for business.  This is a great hotel for that purpose, with a kitchen option for extended stays, great location, and mid-range price.  The managers and staff meet the highest standards, but do so in a sincere way, remembering me by name 6 months later.  I have stayed here many times over the years.  As other reviews mention, it draws families, and a generally quiet set of travelers.  Also mentioned is that Lewers St. can be noisy on weekend nights, but the other side of the buildings face away from Lewers, which is much more quiet.  It's a clean, convenient, efficient, relaxed place to stay at a good price -- and large rooms."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.366922234392113,
        "helpful_class": 1,
        "review_text": "Stayed at theCourtyard Marriott - Navy Yard to see a couple of Washington's nationals games. It is an excellent hotel if you're in town to see baseball. Very clean, staff was very nice and courteous. Only one issue was the strange way to park in the garage.  Had to drive in the garage to drop off the car. They should add valet parking."
    },
    {
        "user_review_posted": 1034,
        "user_total_helpful_votes": 272,
        "expertise": 0.0011667734839570002,
        "user_cities_visited": 615,
        "review_days": 0.560240963855421,
        "helpful_class": 0,
        "review_text": "We hosted an industry event at the hotel - group rate and function took us to the hotel.  Clean, comfortable rooms.  No brand amenities like you have with large franchised hotels.  No water in the rooms, snacks perks or comforts that you get from the other brand hotels.  Overall, I wouldn\u2019t pick the hotel for personal or business related travel."
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 116,
        "expertise": 0.0036948567236550003,
        "user_cities_visited": 135,
        "review_days": 0.07667031763417301,
        "helpful_class": 0,
        "review_text": "Non-smoking property within a two minute walk to the monorail. We rented a one bedroom apartment which was spacious, had a well equipped kitchen and there was a huge jacuzzi tub in the bathroom. A superb view of The Stratosphere casino  could be seen out of the bedroom and living area. The apartment was very clean and well maintained. We did not hear any noise from adjoining apartments. Free wi-fi.Throughout our 3 night stay we used the monorail- its clean, safe, cheap and much quicker and efficient than using taxis.The staff in this hotel were courteous and helpful. Check-out was at 10am and our luggage was stored free-of-charge until we were ready to depart for the airport."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 30,
        "review_days": 0.419496166484118,
        "helpful_class": 0,
        "review_text": "Moved here at the last minute from another hotel when in town for a workshop.  This was quiet, had a great breakfast (they never ran out of bananas), had an international clientele.  The room was decorated with photos of iconic San Francisco scenes.  Excellent value.  Would stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.7108433734939751,
        "helpful_class": 1,
        "review_text": "I\u2018ve stayed in different Hotels in New York but this Hotel is by far my favorite. The rooms are lovely, clean and very comfy. Staff is so friendly and the bar in the lobby and roof top very inviting. I would defintely stay here again."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 28,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 26,
        "review_days": 0.6692223439211391,
        "helpful_class": 0,
        "review_text": "The room was very nice and comfortable.  Everything in the hotel is clean and well-maintained.  Service is excellent.  The staff go out of their way to please you.  We had no complaints whatsoever.  Good view, good location.  Bed was very comfortable and the room was quiet."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 18,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 22,
        "review_days": 0.7683461117196051,
        "helpful_class": 0,
        "review_text": "i was originally booked at the Union Square Marriott but moved here after 1 night due to the strike.  The annoyance of the strike and causing me to move was a blessing in disguise as I really liked the location of this Marriott better.  It was a great location.  Maybe a 10 minute walk (tops) to Pier 39, less than 5 minutes to Krispy Kreme and In-and-Out Burger (being from Boston - we don't have these); maybe 5-10 minute walk to Ghiradelli Square and the start of the cable car line.  It was a smaller marriott - maybe only 5 floors but the room was virtually identical to the one at Union Square.  The room was well maintained, very clean and looked out into a small courtyard. Everyone I encountered was very friendly from the front desk to the valet staff.  I never saw housekeeping but my room was already cleaned when I returned in the afternoon.  Free coffee each morning in the lobby was an unexpected plus."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.244249726177437,
        "helpful_class": 0,
        "review_text": "I stayed in the Park Central in SF for business trip two weeks ago. Very satisfied with the comfortable bed and the location, and also the service! Particularly, I would like to thank a lot the housekeeping guy named Chris (I forgot his last name but seems he is an Asian)! I was wondering if I there is any room/place that could have a good view, and he told me a couple and showed me the night view of the SF city! He was very polite and helpful, and in a way I can tell very sincerely. I didn't see this a lot in other hotels. Thanks to all the staff and specially to Chris :)"
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 145,
        "expertise": 0.0064687375288860005,
        "user_cities_visited": 146,
        "review_days": 0.9348302300109521,
        "helpful_class": 0,
        "review_text": "Reservation through the website went well. The hotel offers extended stay rates (5 days+) which gives you a rebate on the room selected. The rates themselves were extremely competitive when compared with those of other hotels in the area. Located less than 10 minutes walk from many elevated train stations (ex: the Blue Line from the airport) and right across the Grant park, it is really in the center of most attractions, making it possible to walk to most of them.Our room on the 12th floor in the South Tower was ready when we arrived early afternoon. We had reserved a Queen bed and got an upgrade to a King bed (excellent mattress!) with fridge. As requested, the room was in a quiet area. We never heard a thing except for the elevated train nearby but one gets used to that noise. It was also very spacious and clean. There were plenty of towels (ordinary white ones, not the fluffy kind) as well as lots of toiletries including nail and sewing kits. The room also had a large flat-screen t.v., phone, clock, small fridge (somewhat noisy though), hair-dryer, air conditioning (very cold!), a table & chairs, a large closet and a nice view of the Loop skyscrapers! Wi-fi worked well by the way. The room was made up late morning, early afternoon every day.Staff was courteous & professional at all times. In the entrance hall, two containers offered water (sometime flavored) to customers. Other services included a bar, 2 restaurants, computers ($), pool table ($), parking ($ next door) among other things. Plenty of elevators and fast too!Two negatives: the ice machine near our room was not working. We mentioned it to the Reception but nothing was done during the week we were there. Also the shower doors were not totally waterproof (caulking issue) and every time we took a shower, we ended up with a small puddle.Overall, a very nice stay. The hotel was convenient to everything, the room was comfortable, the staff was polite and helpful. Definitively we will return."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.637458926615553,
        "helpful_class": 2,
        "review_text": "My family and I stayed at this hotel for a week in February/18. I don't understand why it is called a resort. It is just a hotel with a small pool. The point is: it doesn't offer anything more than a hotel room. We met people in the beach who had chairs or towels from their hotels, but you don't get anything like that from this one. There isn't even a microwave in the room. And they charge you for everything. We discovered that we were charged an extra $37 per room fee for an \"Activity Package\" that is useless. $6 per minute to use a computer in the office. Another issue is that it is a bit noisy, you can hear a lot from the other rooms and hallway. Besides all that, the localization is good."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 12,
        "expertise": 0.0029559167697460003,
        "user_cities_visited": 17,
        "review_days": 0.6380065717415111,
        "helpful_class": 0,
        "review_text": "We stayed at the Holiday Inn Club Vacation on a promotional offer. We stayed 3 days and 4 nights for $179.00 plus $23.95 marketing package sales tax. We were upgraded to a 2 bedroom villa; Unit 21-307. We had a great view of the Linq High Roller ferris wheel and we were one street over from the main strip. It was a great location; close enough yet far enough. The villa was remodeled with new carpet, with a flat screen in both bedrooms and in the living room. The villa was equipped with a full kitchen and 2 full bathrooms; one with a large sunken tub with shower in the master bedroom and a shower in the second bathroom. There is a shuttle that will drop off and pick up at key locations on the strip at scheduled times during the day. We did not utilize the available housekeeping service which you can add for a fee. The villa is very spacious! It was similar to home; walk in closet in the master bedroom and a very comfortable bed. An extra bonus is if you have a rental car; there is ample space to park. The property grounds were very clean and the staff was very nice. Initially, when we checked in there was an issue with the first villa we were assigned. Seddi, the customer service rep at the front desk was great! She reassigned us to another villa and for our inconvenience she provided a complimentary breakfast voucher for us. We ate breakfast at the Gold Mine Bar & Grill every morning. For those looking to go to Vegas and do a \"little\" retail therapy... added bonus is this property is not far from the Fashion Show Mall!! High end shopping Neiman Marcus, Chanel, Louis Vuitton, Fendi and the list goes on and on!!! Lastly, of course with the promotional marketing offer of $179 for 3 days and 4 nights we had to attend the 2 hour timeshare presentation. It was not bad..we didn't sign on the dotted line however we had a blast in Vegas and we thoroughly enjoyed the property!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.543263964950711,
        "helpful_class": 1,
        "review_text": "The room was nice enough, but the layout left a bit to be desired. The door to the bathroom was located about 10' from the bed with the door swinging out so that the light shone right in the face of someone in bed. And the light switch was on the outside of the bathroom so you had to turn it on before entering.After paying $350 a night for a king bedroom (the summer getaway deal), they still hit us up for a $22/day \"amenity fee\" when checking out. I protested and showed them my confirmation email. The clerk had to look at it for two minutes to find (in the tiniest fine print below the main body of the email) the fee. It left a really sour taste in my mouth after an otherwise nice weekend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.07776560788608901,
        "helpful_class": 1,
        "review_text": "I have been to many hotel all over the world Europe and America and this hotel the staff were amazing so helpful in every way possible so it's not 5 star but u get what u pay for. They went above and beyond to help me and my friend with free shuttle to stip and airport.Walking from hotel is 5 mins to ballys and flamingo sp it's centre strip the 202 bus stops outside to bring to duce bus for strip.I can't comment for breakfast I don't like american food but it's free anyway.The pool lovely and surrwnding areas have food and drink placesI wanna thank each and every staff member especially the shuttle staff and will defo return and recommend to everyone"
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 33,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 23,
        "review_days": 0.47699890470974804,
        "helpful_class": 0,
        "review_text": "I love the resort but hate the location. Tropicana, across from the airport. It's a little isolated and the surrounding area looks seedy, but we didn't encounter any problems. The whole place has been renovated and the rooms are beautiful, but the walls are pretty thin. You can hear your neighbors. It has a rooftop indoor pool and jacuzzi, seating outside: also on the rooftop, spa inside, shuttle going to and from the strip, but no restaurant. There are small eateries adjacent to the property and plenty of parking. Checking in was a breeze and a very courteous staff was on hand to help you with anything you might need."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.108981380065717,
        "helpful_class": 1,
        "review_text": "Stayed here with my family. The location was great, super close to metro which gives easy access to everything. The beds were slightly uncomfortable and they advertise having adjustable firmness, but it didn't work at all. The rooms were also noisy, we could here everyone walking in the hallway and in the room next us. Overall was good, place was clean and staff was accommodating. Price was good too!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 13,
        "expertise": 0.031446540880503006,
        "user_cities_visited": 1,
        "review_days": 0.538882803943044,
        "helpful_class": 3,
        "review_text": "Travelers should know that The Whitby is a stones throw from Trump Tower.  This means the road is completely closed to traffic at random and the staff will refuse to help you with luggage.  Why?  New York City does not require employees to tell you what is happening outside of their four, compressed walls.There are 24 hour a day protests (noisy) and a heavy Secret Service presence.  Thinking that was the worst of it, it was not.  We booked the room for six nights and after disregarding the barrier, driving up on a sidewalk to get in and taking luggage out of the car ourselves, we were greeted by a staff that was badly trained and unhelpful.  They seemed dazed, confused, and put us in a room that had construction going on above us.   We left within 16 hours.The management IS NOT indicative of the Firmdale Hotel group, nor of the dozens of top notch hotels in New York.  The Crosby Street Hotel - their sister property - is exceptional.  This is a location AND a management problem."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 17,
        "expertise": 0.0016091066240020001,
        "user_cities_visited": 58,
        "review_days": 0.12157721796276001,
        "helpful_class": 1,
        "review_text": "I was at this hotel on my Speaking Event for 2 nights. I love the large and clean room. The hotel staff are friendly and courteous. The neighborhood was quite. I enjoyed walking early in the morning. They have a Walmart down the street if you need to buy something you need. Great food room service too! Love it!"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 34,
        "expertise": 0.001461725592808,
        "user_cities_visited": 276,
        "review_days": 0.44633077765607804,
        "helpful_class": 1,
        "review_text": "This was an excellent choice for us-mom, dad, kids ages 12 and 15. Check in was efficient and friendly. We lived the welcome drink. We had upgraded from city view to ocean view and are so glad we did. Our room was 2030, which had a 180 degree view of the beach. Absolutely stunning. The rooms are spacious and having a separate bedroom/living area was perfect for our family. The fridge and microwave were great touches. We enjoyed the complimentary breakfast every morning and found that the quality and selection were very good. We attended the free happy hour two of the four evenings we were there. Keiko the bartender was funny and efficient. The housekeeping staff were very friendly and did a wonderful job. The hotel is well situated with lots of amenities nearby and easy access to the beach. Can't imagine better service or a better value in Waikiki."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.409638554216867,
        "helpful_class": 0,
        "review_text": "The Equus is a well appointed, conveniently located boutique hotel, with perhaps some of the most friendly and helpful staff I have ever experienced. Everyone there personifies the true Hawaiian meaning of \"Aloha\". From reception to check out all staff members made us feel like we were guests in their own home. Renee, Yoshi, and the entire staff were attentive to our every need.The property is located in a very nice section of Honolulu, convenient to everything. walking distance to restaurants, shopping, markets, and the beach was a real benefit. The only two challenges we encountered was parking and access heading North on Ala Moana Blvd. Parking is very limited, and valet is the only option. And access from Northbound Ala Moana requires a U-turn after you pass the hotel.I would heartily recommend The Equus to anyone visiting Honolulu. They will treat you like you are the only guest, giving you full attention and service. 5 star service and comfortable accommodations!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.596385542168674,
        "helpful_class": 1,
        "review_text": "We had made a reservation through booking.com. We were notified we didn\u2019t have to pay till we came to the property which was fine. We change the card on file for them to bill us because they tried to run the car before we came. That in itself is understandable because it is a business, they ran two of my cards when we came to the property their system was down,  it took us 20 minutes just to get the correct payment procedure on file the hotel attendant and reservation specialist seemed like he was on some sort of mood altering substance. The parking is around $50-$60 a night which was never expressed to us being that we have never gone to the city we would not know that. Needless to say they have  given us the room key we go upstairs will you get some rest in the morning we hear a violent knock on the door as if it was the police coming to arrest us . The overall demeanor and attitude of the representative of the hotel that knocked on our door was \u201cbelittling\u201d to be positive in our description of her.  I have never encountered such a rude disrespectful person representing a beautiful hotel it was the most disgusting attitude. I will never visit the hotel again we walked out we took our belongings and we try to reconcile what was left of the day. To the hotel you should be ashamed of yourself how you speak to people when they take their time and their effort to come see you and depend on you for a place to trust and establishes a homebase away from their home. Shame on you for interviewing poorly and allowing these people to treat us this way."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
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        "review_days": 0.09857612267250801,
        "helpful_class": 0,
        "review_text": "We spent 4 days at this wonderful hotel. Breakfast set us up until evening, the decor was amazing. The staff so friendly and helpful. It was the start of our trip as we were moving on to a wedding in Las Vegas. I left my engagement ring at the hotel, when I rang they had already found it and had tried to contact me. They will send it to me in the UK when I return and am home to receive it. I cannot be more grateful. In fact I cannot wait to return to San Francisco and will always stay at this little gem of a hotel."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 28,
        "expertise": 0.005118020013749,
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        "review_days": 0.000547645125958,
        "helpful_class": 1,
        "review_text": "Could be great but rooms are small with the 2 double beds in. Shower smelt and the shower tray sank when you trod on it so cold, old water came over the edges and covered your feet.Night time visits from Mr Cockroach and family were not really welcome. There was a huge square cut out underneath the vanity sink and that's where they came from.On the plus side, location is good and staff are great.Ps - breakfast is a let down too..."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.037787513691128004,
        "helpful_class": 0,
        "review_text": "Nice hotel,, quiet, very good boxspring bed, neat and clean,excellent location, I booked \u00e0 room with \u00e0  bathroom , WiFi works fine. Restaurants, shops, Chinatown the trans america building  etc etc are all on walkiingdistance.Stayed 5 nights in march 2015"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
        "user_cities_visited": 14,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "Stayed in The Kahala resort last june with our 2 children aged 12 and 14. Loved it. The hotel is 15mn drive south of Waikiki beach but the hotel has free shuttle bus which is perfect for going out to dinner or shopping. As a European, Waikiki was a bit too overcrowded for my liking and the quietness of the resort was perfect. Also has one of the most beautiful beaches on Oahu. Nice rooms with 2 double beds which allowed to sleep the 4 of us in one room. The kids loved the Dolphin Experience and although very expensive, it was well worth the experience. Book in advance though as it gets very busy."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 16,
        "expertise": 0.00695134061569,
        "user_cities_visited": 9,
        "review_days": 0.8926615553121571,
        "helpful_class": 1,
        "review_text": "Have always loved the Monte Carlo- it's easy layout, and location.  Decided to give the Park MGM a try after the recent re-branding, and will admit that I was nervous after many negative reviews.  Let me just say that the Park MGM was wonderful- start to finish- classy, hip, and above all, staffed with a top notch team of professionals.Ahead of my trip, my flights were changed due to the 737/Max issues.. resulting in a very early arrival on a Saturday, with my dad.  I took a moment to reach out and make arrangements for an early check in to ensure comfort and an easy start to our vacation after long flight from east coast.What I did not expect was service that was off the charts- above and beyond- and a complete WOW.  Arrangements were made, and a guest relations professional reached out to me prior to our journey to make certain every part of our stay was impeccable.  The level of service and the special treatment received by the Park MGM team was beyond anything I have ever received in my years of travel.Upon arrival, the lobby was packed and as we started the kiosk check-in, Anthony approached us and offered help- I witnessed same throughout.  He was beyond kind, and ensured that our room close to an elevator and in a quiet area was provided.  His kindness, welcoming smile and genuine interest in our experience is what we need more of in today's world.Our room was terrific- unique- mod- and a bit quirky- all intentional and well done.  The bathrooms, amenities, and bedding were all first class.   Parking garage was easy to navigate and had well marked handicapped spaces and easy access to elevators.The pool area at the Monte Carlo was nice-  and the Park MGM re-do was superb.  Very well laid out spaces- almost like separate rooms- complete with minty green striped umbrellas, trellises, and plenty of deck chairs- including in-pool loungers.  The service again was off the charts- the kindest wait staff always checking in yet not obtrusive.  And my jaw dropped as a man in a 3 piece suit meticulously walked the area picking up the tiniest bits of debris and leaves.  The place is truly remarkable.  We had some nachos 1 day and the platter was enough for a family of 4!  Not to mention, the ice cold water stations throughout.  I just cannot say enough about the pool area- which in my opinion is an important part of the Vegas experience (and I must admit, we had an absolutely MISERABLE experience for part 2 of our week in vegas at the Flamingo- separate review coming..)Eataly, the casino, the house of Gaga, Nomad- all these new additions were a delight to explore.  The casino is also hip, lively, spacious, impeccably clean and easy to get a drink while playing.  We love being able to take the tram over to Bellagio, where the fountains and the music hold a special place in our hearts (and always will).I'm truly sad that our 4 nights at Park MGM went so quickly.  Every moment was a delight- and this property is a FRESH escape on the strip, tucked nicely adjacent to the Park and NY NY.Finally, Lea and her impeccable skills as a guest experience specialist are priceless and will clearly help to propel this property to the top of the charts.  All I can say is that this get away with my dad and the WOW experience provided by the Park MGM and Bellagio teams have made me a fan for life- and will always hold a special place in our hearts.  The world truly needs more people like Lea-   If others in the service industry could only be as caring, considerate and truly passionate about what they do- oh what a wonderful place.Park MGM is pure class-  meets and exceeds this family's standards.  thank you, very much."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 11,
        "review_days": 0.68893756845564,
        "helpful_class": 0,
        "review_text": "Great location for fun times on Fremont street. Friendly staff, except black jack dealers. Seems like they were having s bad day. If your not a smoker, beware, Lots of smoking in casino. When we arrived in our room, we found a pair of ear plugs, and thought strange?However that night, outside band played after midnight, so we found use for ear plugs. Good food in restaurants, compliments to friendly staff. Quick and frequent drinks while playing tables, not so much at slots. Watching sites on Fremount was fun."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.41237677984665905,
        "helpful_class": 0,
        "review_text": "The customer service at this Hotel is Outstanding. It is quite literally woven into the culture of the property. Front desk staff Barbara, Ramon, Emily, Bartender Brody, and the Housekeeper for my room made myself and my daughters feel that our needs were of paramount importance.I have traveled extensively in my life and I can without hesitation recommend this incredible property. Thank you sooooo much for making our stay one that has convinced me I would stay nowhere else in Chicago.Michael Frantz"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.22946330777656002,
        "helpful_class": 0,
        "review_text": "Location, location, location.  Service, Service, Service.  Located conveniently downtown, blocks away from Constitution Gardens and everything else you would want for a DC experience. Oh BTW, I am consistently and exceptionally catered to by Terry and Alber the lovable, friendly server/bartenders.  Been staying at the Foggy Bottom Courtyard Marriott for four months now on a long term work contract and have had nothing but exceptional experiences to date.  Rooms are clean and the hotel is almost new.  Staff is professional and interested in your overall experience.  Always greeted with a smile.  Highly recommend the Foggy Bottom Courtyard Marriott"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 17,
        "expertise": 0.0029464530181730004,
        "user_cities_visited": 22,
        "review_days": 0.6544359255202621,
        "helpful_class": 1,
        "review_text": "service at the Okura is impeccable!every staff members are attentive to the needs of customers and we feel very welcome by their hospitality.the room we stayed was a standard room, although a bit smaller than expected, it feels cozy and comfy. room is nicely made up everyday."
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 172,
        "expertise": 0.004981390429594001,
        "user_cities_visited": 130,
        "review_days": 0.711391018619934,
        "helpful_class": 1,
        "review_text": "My husband and I celebrated our 35th anniversary in San Francisco with seven days at the Argonaut Hotel.  From the minute we stepped out of the taxi, we were welcomed by John and the friendly, efficient bell staff.  While it was very busy in the lobby, check-in was quick and welcoming by Corinne, who congratulated us on our 35 years.  She asked if she needed to have any reservations made for that evening, but being a \"planner\", I had already made reservations at Gary Danko's.After we got to the room and the bellman had settled/set up our luggage, we took in the view.  Spectacular!  We had booked a king room with Bay views.  Directly across we could see Alcatraz Island, to our left we could see the Golden Gate Bridge (that day wasn't foggy!) Directly in front was the Hyde Street Pier.  To the right was the beginning of the boardwalk to Fisherman's Wharf.  As we were taking in the views and the beautiful room itself, the doorbell rang.  We had been sent a bottle of champagne, chocolate, snacks and a lovely, personalized card celebrating our anniversary from the hotel management---how lovely and thoughtful!Our room was perfect for us.  Nautical theme throughout, exposed brick wall, window opens to the outside(so we could smell that wonderful sea air) King bed---super comfortable, separate sitting area, refrigerator, large closet, large soaking tub/shower combination with plenty of counter space, quality amenities in the shower, doorbell and \"service room\" buttons mini-bar, everything working, steps from the always working ice machine...it just goes on and on!  Truly a perfect room for a romantic trip!The lobby was set up in such a way that you could (and we did!) enjoy a cocktail and get in some good people-watching! Citrus water was available for guests after a full day of sight-seeing.  The fireplace was always going and was very inviting. Some seating areas even had games to play.  The hotel also has a maritime museum which was very interesting.  The Blue Mermaid restaurant is attached, good for a quick snack...and the hotel gives you discount vouchers for every day you are there.The location was what sold this place to me.  Across from the Fisherman's Wharf \"area\",  one block to Hyde Street cable cars, one block to Ghirardelli Square, a block from the \"Hop-On, Hop-Off\" bus tour stop, in view of landmarks like Alcatraz and the Golden Gate Bridge, a short walk to Pier 39---truly the guide books don't really clarify just how perfectly located this hotel really is.  Amazing!Yet of all the \"many\" things I have raved about, the people who work at the Argonaut make it the place it is.  These people seem genuine, upbeat, and truly focused on making it the best experience for their guests that they can. You all made our 35th even more special---thanks guys! I have no doubt that we will stay at the Argonaut on our next trip to San Francisco"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 6,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 13,
        "review_days": 0.5991237677984661,
        "helpful_class": 0,
        "review_text": "Found a sweet deal on Expedia for the night of a friends co-ed bachelor party. The is lots to like here:1) Location, location, location. This place is in the heart of River North across the street from the Rock and Roll McDonald's.2) Service.  Will and William did an excellent job managing the sudden influx of guests that seemed to show up when we did.3) The effort. This hotel is in the midst of a HUGE update project. The lobby has been redone as have most of the rooms ( in fact, ours had to have just been painted as it still smelled like paint, which was fine, we just cracked the window a bit before we left).4) The comfort. We had a super comfortable king size bed with a nice warm comforter and a hot shower.Cons:On their remodeling project they tried to save money where they shouldn't have. The doorway to the bathroom area in our room (414) is not even close to level. The door to the w.c. area barely clears the toilet and the sink is too far over.Also, they spent lots of money to update the lobby to give it a welcoming feel, then you have to go out into the dark parking garage to get to the small elevator to your room. Finding a way to continue the atmosphere from the lobby to the room would be good.All in all, clean comfy room that I would stay in again without question."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "We stayed here before starting our West Coast road trip.Best thing about this place was the location. Steps away from the cable car stop, short walk to Union Square and Macy\u2019s, short bus/cable car ride away from Pier 39.Not so good thing was the staff. Although they were not rude, they were not very attentive. A number of times in the 3 days we requested amenities they said they were going to send up on the first night, and each time we asked they said we will send right up and they never came. After the 3rd time we just stopped asking as we were leaving the next day.Also for a relatively small hotel the rate was quite expensive and would not say it was value for money. Perhaps it was the location rather than the hotel we were paying for, but all in all would probably not return. That\u2019s not to say it was a bad hotel, and if your main concern is location, you would do well to consider this hotel."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 17,
        "expertise": 0.00504799735187,
        "user_cities_visited": 17,
        "review_days": 0.18893756845564003,
        "helpful_class": 1,
        "review_text": "Comfortable lobby with fireplace, friendly staff, and great location (away from the mayhem of Union Square but still close to public transit). My room was adequate (small, clean, fair price), but you may want to pay more for the view of the beautiful Bay. Thoughtful details throughout my stay: coffee bar in the morning, cookies at the front desk in the evening, lots of outlets in convenient places in the room, fruit infused water, and they let me check in early."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "Two sleepless nights\u2026 I was on the 18th floor and heard the club subwoofer pounding in my room till the early morning hours. Next, the egregious rip off of regular items\u2026 I paid $4.75 for a regular bottle of soda in the convenience store in the hotel. Five dollars for a drip coffee\u2026 I don\u2019t think so. I have a car so this is on top of the $52 charge for resort fees  and parking. Next, the hotel\u2026 Every single area\u2026 Is unconscionable loud.  I guess you\u2019re trying to be the hard rock\u2026 Newsflash, there already is one of those.  Even the elevator at 7 o\u2019clock in the morning\u2026 Ridiculous.  That\u2019s just for  starters. I will not be staying at this or any other MGM property again. FYI, I was here for business and this is the third stay in an MGM property in as many months. I am requesting our travel department to not book MGM properties again.  On a positive note\u2026 The rooms were nice enough and the staff did a fine job."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 62,
        "expertise": 0.0033494783006810004,
        "user_cities_visited": 87,
        "review_days": 0.43318729463307704,
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        "review_text": "The Marriott Grand Chalet Las VegasWe were impressed with this hotel. Staff and amenities were great. The bathroom was huge. Dishwasher, clothes washer and dryer in the room.We had a family suite and the bathroom was not an ensuite to the main bedroom so that room was private. Huge kitchen and dining table. Quite AC. We were on the 30th floor and wifi was great.The pools were great, towels provided.Breakfast (extra) was good. They had a cafe with good food available all day. They had free chilled water always available in the foyer. Free valet parking. Great, friendly and safe atmosphere. There were activities that were free and interesting. No poker machines in the hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 11,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 4,
        "review_days": 0.699890470974808,
        "helpful_class": 1,
        "review_text": "Me, my husband, and my brother in law  law stayed at the palms for a second straight year while playing in the world series of poker which is held at the RIO just down the street. We stayed here rather than the RIO because the rooms are much nicer and last year's  stay  really was enjoyable. This year was drastically different!Yes, some of the renovations have created esthetic improvements but the ongoing construction is a complete nuisance to anyone actually staying at the property. First of all, there is no pool. It's 118 degrees out and you pay $37/night in resort fees and there's no pool! Unbelievable. This brings me to my next issue.Construction begins each weekday at 6:30am! If your looking for a good night's sleep after a late night, Good luck. Imagine going to bed at 3:00am-4:00am only to be woken up by the lovely sounds of jack hammers each day at exactly the same time; The obnoxious noise then goes on until about 3:00pm-4:00pm.Finally, the food quality has gone down. One morning, while eating breakfast, my brother in law chewed on a rubber band that was mixed in with the breakfast sausages. The manager went on to say that it was likely another customer that put the rubber band in the food. Wow! Just own it. Also, the kitchen staff prepares cabbage each day in the morning and the entire right side of the restaurant stinks like a dirty diaper! The first time we ate there we literally thought the smell was coming from two babies seated next to us. It was only upon our second visit that we realized what the stench actually was.This was easily the worst experience I have had with a hotel/resort. The Palms is going to have to make a big effort to earn our business back. We're already discussing staying the RIO next year; they have a pool, no major ongoing construction, and is where all the action is anyhow. We likely won't be considering the Palms until 2022, if ever, as this is when we are told that construction is expected to be complete."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.13417305585980202,
        "helpful_class": 0,
        "review_text": "Staff was very friendly and accommodating! Michael the valet guy was AWESOME! Went above and beyond to make our stay great! Great location and rooms are really nice! If you are looking for a view we didn't have much of one but this hotel rocks!!! I used to live here and so miss the Aloha! 5 min walk to beach if you really want to deal with Waikiki beach. Will definitely stay here again!! Loved it! We stayed August 20-25 after spending 6 days on the windward side. ---michelle and mom linda from Chicago"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.521358159912376,
        "helpful_class": 0,
        "review_text": "I'm writing this after staying up all night. Worst night of sleep in my life. Loud partying, drug use, drunk lewd language, shouting and physical violence between guests. Called front desk 3x and no resolution. Still loud."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 7,
        "review_days": 0.9227820372398681,
        "helpful_class": 0,
        "review_text": "We hosted in solitaire bangkok sukhumvit 11 for 5 nights in the family connected at the main building,The room was nice, pool is good, gym good, breakfast good+, location 7/10, good for nightlife but not the best location for family."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.20427163198247503,
        "helpful_class": 0,
        "review_text": "My wife and I spent in San Francisco is a very good holiday with 28.12.15 on 01.04.16 at the Argonaut. Our room was located on the 4th floor with a courtyard view. This is the number for those who want peace and quiet. room was large very comfortable bed, pillows and duvet were very comfortable, soft and cozy. The pillows were down! We slept at home!)Maid service and linen change was made every day, the room was warm. The hotel is conveniently located near the terminus of the Cable Car and the famous Pier 39. Staff at the reception was friendly and very nice. The hotel has no breakfast, but within walking distance there are many cafes.Rest in this hotel we liked, the only negative is the deposit of cash with a credit card on arrival to cover potential costs. but that American rules, as in European hotels customers trust and make payments on departure. I recommend to stay at this hotel while in San Francisco.I apologize for my English because it is not my native language)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.586527929901423,
        "helpful_class": 0,
        "review_text": "Full hotels in the financial district forced me to look elsewhere in the city, but I was thrilled to find the Argonaut.   Wonderful rooms, great service and a fantastic location to explore after meetings."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "Arrived at 7am , Clean hotel in upmarket area, early check in,and a free upgrade ,Very pleasant staff ,roof top pool ,400 baht to airport in taxi 26 min away,Mrt is 5 mins away with air con trains to most places , very happy"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 8,
        "review_days": 0.8274917853231101,
        "helpful_class": 0,
        "review_text": "I highly recommend this hotel. The beds are super comfortable. No noice. Everything was clean. Easy and fast check in and out. 2 blocks away from Fisherman\u2019s Wharf. Try the Hollywood Cafe accros the street, go early because it gets crowded but it\u2019s very good. There are some extra fees and parking is expensive but everything is explained on their website and it\u2019s the same on all hotels. San Francisco is very expensive, just be prepared for that and you will be able to enjoy it"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 13,
        "expertise": 0.005149141196807001,
        "user_cities_visited": 17,
        "review_days": 0.0,
        "helpful_class": 0,
        "review_text": "I stayed at the Henley Park in early November to attend a professional conference across the street at the Marriott and the Convention Center.  Everything about my stay at the Henley was topnotch.  I appreciated the quiet and comfort being just a short distance from the daily commotion.  The room was clean and comfortable and the service was excellent.  I'd recommend staying here and would do so again, in a minute."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 23,
        "expertise": 0.00275281010137,
        "user_cities_visited": 15,
        "review_days": 0.124315443592552,
        "helpful_class": 0,
        "review_text": "The promotional  pictures of the hotel make you think the pool is bigger, but in fact it is small. The rooms are clean and the price is good. It is a little bit far away from DC main attractions, but if you like to walk it is not too far and a 15 minutes walk will do it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 69,
        "review_days": 0.317634173055859,
        "helpful_class": 0,
        "review_text": "We could walk everywhere, from Navy Pier to the theater where we had tickets to a show.  Very convenient, never needed a taxi.  Staff were always smiling and more than willing to help with anything that was asked of them.  Nice choice of breakfast items, plenty of spots to sit for your meal."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.418400876232201,
        "helpful_class": 0,
        "review_text": "Great service and clean rooms. I wish it was closer to the beach. And that there were more towels and that the parking was included in the price instead of charging it separately every day. And maybe there should be less"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 26,
        "expertise": 0.0034961617881180003,
        "user_cities_visited": 47,
        "review_days": 0.265060240963855,
        "helpful_class": 0,
        "review_text": "THANKYOU Renee and staff at Equues for your great service,The Equus is a lovely hotel close to everything very comfortable bed and wonderful facilities THANKYOU once again Renee for making mum and I happy with your kindness cheers Margherita"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.9989047097480831,
        "helpful_class": 0,
        "review_text": "Only one elevator was functional. I like the way the guests and the staff worked together to make it feel like an adventure rather than the annoyance that it truly was. They allowed us guests to use the service elevator and the guests themselves allowed for crowding which meant more people had to wait less although we were all squished. Though it was inconvenient, it felt pleasant. The real concern I had was when when one of the guests at my neighboring room had a mental breakdown at 2:45 am on Dec 28. My wife not familiar with the ways of the country expected to hear shots firing. I was more concerned for their well-being. We called security who sorted it all out. All the yelling and screaming and throwing things about. My wife did get to peek into their room and was it a mess. Is any of this a complain? No. The hotel staff was sincere and handled things well when things went beyond their control. I thought I needed to mention it all to appreciate the good work they did."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 13,
        "expertise": 0.008905912580192,
        "user_cities_visited": 6,
        "review_days": 0.7343921139101861,
        "helpful_class": 1,
        "review_text": "Personable and amazing staff who go the extra mile to make your stay even more memorable. Mark always ensures that your stay is better than you thought it would be.  The friendly hotel staff from Valet and Concierge through to Reception and Porters all take time to make you feel welcome.  Highly recommend hotel and staff."
    },
    {
        "user_review_posted": 163,
        "user_total_helpful_votes": 76,
        "expertise": 0.002153297740628,
        "user_cities_visited": 213,
        "review_days": 0.582146768893756,
        "helpful_class": 0,
        "review_text": "Renaissance just keeps getting better and this includes Vegas!  The management is extremely attentive & the vibe is energetic & fun.  The courtyard has so much to do & the pool is inviting with their massive TV above.  The bedding is plush & the Aveda toiletries are a nice touch.  If you wanna know how the celebrities feel, grab the Penthouse Suite to feel like a million bucks, without the price tag."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 2,
        "expertise": 0.00016708437761,
        "user_cities_visited": 12,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "Place is nice, but the staff never smiled. Few times I got smile from younger boy. The man who took care of the yard was very nice and polite.Even if you did not need any cleaning in your room, they make sure that you pay anyway the cleaning."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 39,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 50,
        "review_days": 0.13855421686746902,
        "helpful_class": 2,
        "review_text": "We traveled as a couple and stayed here for 5 nights from 31st August to 5th September.* Location--------------------The hotel is in a very accessible location \u2013 Farragut North (metro stop) is about a minutes walk from the hotel, with a CVS convenience next door for rehydration and snacks.  The \"Circulator\" bus has a stop slightly further down the street outside of the lower Farragut North metro entrance, where you can catch the bus to Georgetown for $1 each way with a bus coming every 10 mins.The are a number of shops nearby (Victoria's Secret, Gap, H&M) and Dupont Circle is about 10 minutes walk with plenty of restaurants along the way to suit every taste!  The White House is a short 10 minute walk down Conneticut Ave as well, so can be easily seen at any time of the day.  In short, you have a lot of options with this location.* Hotel & Facilities--------------------The hotel maintains it's tradional roots but has been somewhat modernized, whilst retaining character.  The lobby is grand and impressive, and sets the scene for the rest of the hotel.  Many of the lobby staff will greet you as you walk through, always a nice touch.  During the day, complimentary tea/coffee etc is available in the restaurant and each day between 4-6pm they offer a selection of treats outside the restaurant such as chocolates/candy and lemonade au gratis.  The reception area has complimentary wifi, but the rooms do NOT come with free Wifi as standard (approx $12+ per day, up to 5 devices).  The conceirge desk stays open until 11pm which is unusually late but is very convenient for travellers and we found them to be very helpful, providing free maps of the area and giving helpful guidance.We paid extra in our booking for wifi included along with a buffet breakfast (for us, this worked out considerably cheaper, rather than paying on the day as the buffet was $25 per head!).  The buffet itself was good, with a selection of cereals, breads (try the banana and nutbread!), fruit, cold meats, yogurts etc, cooked breakfast (bacon, sausages, scrambled egg, pancakes, breakfast potatoes) and oatmeal.  The waiting staff were pleasant and fairly attentive, although \"business class\" did appear to receive preferential treatment in our opinions, but we are very low maintenance so this was not an issue.We did ask for a late check out, but as the hotel was full this was not possible.  Fortunately, checkout is at 12 PM (rather than the usual 11am) and they have free luggage storage if you need it.* Room---------------------The room itself is a good size, comfortably fitting a king sized bed, desk with TV and mini fridge, nightstands etc and a chaise longe at the foot of the bed.  The room was tastefully decorated, with modern touches (USB power sockets on the marble effect beside tables - although we did have some difficulty one night getting the cable out...) and overall impressive. The air conditioning system appeared a bit dated and was quite noisy even on low, and seemed to have a mind of its own during the night as it increased the temperature itself without our intervention...The bathroom was relatively small, compared to the grandeur of the hotel but perfectly serviceable, pleasantly furnished and functioned well, with all of the usual toiletries provided including  Aveda shampoo, conditioner & moisturiser, facecloths etc.Extra amenities included iron, board, 1 dressing gown, weak hairdryer (think travel hairdryer), safe and so on. All in all, a well kitted out room that we found to be very comfortable after a hard day of sightseeing and/or shopping.* Summary--------------------On writing this review, it felt like we were listing a number of minor niggles, but we are maintaining our five star review as this did not impact or taint our overall impression or impact our stay.  The hotel is lovely, the staff were very good and we thoroughly enjoyed our stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6779846659364731,
        "helpful_class": 1,
        "review_text": "Like it was already mentioned by other users Holiday day inn is literally lying to you when they try to sell you their getaway week-ends. On the first call they don\"t tell you at all about the tour, so you are paying 200$ without knowing you will have to waste 2 hours of your time. It is also not specifically mentioned on the confirmation email. When it's already too late and you have already booked your flights tickets, vacation days, vacation plans, etc. you realize that you must attend this tour. Even worst, two day before the date of the arrival i received a call to confirm i was going to the tour...with my wife. I said that i was traveling with my cousin and they just said i must be with my wife or i couldn't take advantage of the getaway discount. At no point in my conversations with them was it mandatory for my wife to be there for the tour. A real big, terrible SCAM...please stay away from it. I had to switch hotel, change my plan, and lost my 200$ because of truly dishonest Holiday Inn people...you will never hear from me again"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "We found The Alise to be well located, and since we are fond of walking we were able to walk almost everywhere: downtown, fisherman\u2019s wharf, Chinatown, AT &T park, the Opera house and Haight Ashbury.The room on the 7th floor (top) was quiet, and large enough for two, with a comfy queen bed.  The bed linen arrangement was a bit weird with two big duvets instead of top sheets but they turned out to be fine.  Fluffy towels, in room Keurig, and cozy robes were appreciatedStaff was pleasant and accommodating.Read the fine print when booking though because the hotel policy is to charge a \u201cresort fee\u201d over and above the prepaid nightly rate.  We successfully had it reversed.If you\u2019re going to San Fran in July or August take a hoodie and a jacket and long pants. It\u2019s chilly!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 4,
        "review_days": 0.11610076670317601,
        "helpful_class": 1,
        "review_text": "62 seats at their pool for 500+ rooms is silly, but not as silly as charging $40 to get a chair at the beach.  Go to the sheraton for the same service, but half the cost.  The manager tried to make it up to me, but failed.  Room made a clanging noise in the bathroom which they could not fix. The hallways are dirty including towels and matresses lined up."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 77,
        "expertise": 0.016881827209533,
        "user_cities_visited": 153,
        "review_days": 0.5629791894852131,
        "helpful_class": 0,
        "review_text": "I recently had a 1 night stay at the Sheraton Princess Kaiulani and I really wanted to love the facility, but I cant say it was great.  I was booked into a recently renovated room and really had a great view, but the room still felt dated and old.  The same could be said of the elevator and also the hallways.  It really feel like you are walking into a time machine of Waikiki in the 1960's.The staff on the other hand were all great and very accommodating.  They really seemed to care for the guest and were efficient with check in.  Every interaction I had from the front desk staff to housekeeping to the restaurant were all great.  Even with the tired looking facility, the staff was pretty amazing.While this is branded a Sheraton, it really feels more like a Four Points. I think having the Sheraton name allows for higher prices to be charged, but if you go in with the thought it is going to be more like a Four Points, you will be fine.As an SPG Platinum, normally I would have access to the Club Lounge.  This location did not seem to have a club lounge but they did offer a coupon for both a small plate item in the evening and the breakfast buffet in the morning.  Both coupons said that gratuity was included so that was nice also for it to be truly free.Overall, I felt treated very well in a facility that has seen better days.  If looking for the true Sheraton experience, then go for the other one in Waikiki.  If you have the right expectations going in, then you will have a good experience here."
    },
    {
        "user_review_posted": 151,
        "user_total_helpful_votes": 49,
        "expertise": 0.001465093864654,
        "user_cities_visited": 214,
        "review_days": 0.370755750273822,
        "helpful_class": 1,
        "review_text": "Stayed with the family for a few nights in July, It is a 10 minute walk from the main strip, a nice quite place , an oasis from all the hustle and bustle. Large rooms, very comfortable, 7-11 around the corner for snacks and cold drinks,  If you want a place to relax and chill after a long day this is a very good place to stay at. No hassles, Just good service"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 17,
        "expertise": 0.004016330133509,
        "user_cities_visited": 16,
        "review_days": 0.62486308871851,
        "helpful_class": 1,
        "review_text": "We had never been to the Hotel Carlton in San Francisco, and were pleasantly surprised.  We liked the location because were removed from the Union Square traffic.  The HC has a cool vibe, very comfortable, friendly staff, big rooms, big closets, thoughtfully decorated and furnished.  We enjoyed the in house restaurant and bar, also very comfortable with great staff and food."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 75,
        "expertise": 0.004441134282246,
        "user_cities_visited": 83,
        "review_days": 0.20646221248630803,
        "helpful_class": 0,
        "review_text": "Stayed here for 2 nights at Christmas time.  We got a great rate since it was a bit \"off\" season.  Had two rooms, one with two doubles for our sons and a suite with a king for my husband and I.Bedding was really nice,  Plenty of pillows.  Nice quality sheets.  Comfortable bed.Towels were nice.Plenty of plugs and connectors for electronics.Shower pressure good.  Bathrooms and amenities in there were all nice.Front desk folks where all nice and responsive.Decided to use the parking that was a block away to save a bunch of money on parking.  We never moved our car in the two days we were there. We easily walked to Union Square and ubered to plenty of other places very easily.We ate at Sears just 1/2 block away for breakfast instead of at the hotel so can't comment on the hotel food.  Dining room seemed nice from the looks of it.We paid extra for the higher rooms with views.  It was worth it to us.I would certainly stay there again."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 39,
        "expertise": 0.002715650479808,
        "user_cities_visited": 23,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "A very nice stay for our family of four (two kids) in this Hilton.  Great location not far from Michigan Avenue and great shopping.  The concierge was great at telling us what was nearby.  I asked for yoga studios and they recommended a few.  Close to many restaurants and not too far from Navy Pier and Millenium Park.  Good walks to get to both.Our room was clean and comfortable.  I love that we got lucky and got a corner room with two different views.  We were on the 21st floor so great views! I never saw the pool but my husband and son used it and said it was nice but nothing special.  If I came back to Chicago, I'd stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.6544359255202621,
        "helpful_class": 0,
        "review_text": "We spent a week in the HGU our visit to NY, the hotel is in an excellent location, the staff are great, attentive but not intrusive. A BIG thank you to to the member of staff who sorted our early morning taxi  when ours didn't turn up, she knows who she is!This is a great find, the hotel is clean and well room, we ate in the restaurant  on one evening and gain the food and service was faultless. The room we had was small and well equipped, but there was enough space, we loved the bathroom, the bed was comfy, and the window seat a great place to sit and read and plan the day.The one and only complaint was to do with noise, we were in a room at the front and the noise from rubbish pick up trucks did disturb us. We mentioned this to staff who offered a room on a higher floor, but we opted to stay out and after a few nights got used to the noise, and slept fine,  to such a degree that  back in our  own bed last night we found it was unneveringly quiet! There was no noise from other hotel guests or the bar at all.This is a great find and I don't usually recommend places to stay as its such a personal thing, but happy to recommend  HGU."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.418400876232201,
        "helpful_class": 0,
        "review_text": "Everyone at this hotel was kind and helpful.  The rooms were well decorated and spotlessly clean.  The shower was one of the best parts of the room, which rarely happens!  One of the top three hotels I have ever stayed in."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 43,
        "expertise": 0.0055318476371100005,
        "user_cities_visited": 34,
        "review_days": 0.16429353778751302,
        "helpful_class": 0,
        "review_text": "Stayed here while wife was working.  Haunted or not, this place is quite creepy.  Makes for a cool stay around Halloween and is noted as the #1 most haunted place in Chicago.  Check it out as the hotel doesn't mind people acting as ghost hunters.  Kind of cool to watch the latest season of American Horror Story while staying in this place!  Thrill seekers stay here while some people have no idea what is up with this place and why it is so outdated.  It's really the theme they've chosen to keep which means, less $$ on updating the place.  From rooms sealed off to the public to creepy things happening when you take photos by the piano, it's worth a night, maybe two."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.506024096385542,
        "helpful_class": 1,
        "review_text": "Our recent stay at the Willard InterContinental in DC was outstanding in every respect.  The staff was courteous and helpful, the room was spacious and well-appointed, and the bed was great!  We will definitely return."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 4,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "A nice Marriott with a historic feel rather than the normal boring hotel, which was just what we hoped for in such an romantic and historic city. Would definitely visit again and do recommend for couples or biz travel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 246,
        "review_days": 0.14457831325301201,
        "helpful_class": 0,
        "review_text": "This was the best hotel stay I have experienced in a long time.  I love everything about this property, particularly the unique bathtub in the room.  It was the employees, however, who made the stay extra special.  I will be back, hopefully very soon."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 47,
        "expertise": 0.0012318995787650002,
        "user_cities_visited": 56,
        "review_days": 0.735487404162103,
        "helpful_class": 0,
        "review_text": "I often stay here, and although the front desk seems to change weekly, I was happy with reception and departure. The rooms are upgraded, and the club lounge has been expanded and is very nice. They now need to stand at the door and keep people out who are not supposed to access the lounge. I was situation on the club floor, and watched plenty of people coming and going.. I would think that not unlike NYC there should be a reception desk, asking for room numbers.  The towels.. must be the last thing that needs to be upgraded. They are old and thin. Please make these better."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 12,
        "expertise": 0.001603156986064,
        "user_cities_visited": 75,
        "review_days": 0.46440306681270505,
        "helpful_class": 0,
        "review_text": "This is our second stay at the Centre Point in Silom and will be my first choice for future trips. We chose a suite again had every home comfort you require.  The staff here are great, opening doors and lifts for you, checking that everything is ok with the room, if we wanted anything they would bring it no problem.The breakfast caters for all tastes and set us up for the day. We had access to the executive lounge as part of the room package, we used it mainly to stock up on water as it is next to the pool.  If I had to pay separately I don't think it is good value unfortunately.We love the pool area, a few hours relaxing before venturing into the city or site seeing.The hotel is on top of a supermarket and mall which includes restaurants and a food court, the surrounding roads all had street food vendors and market stalls, bars and restaurants so there was no shortage of dining options within a few minutes walk.The BTS station and river boats are within minutes walk and offer a cheap and efficient way of getting round the city, although they do get crowded.The hotel has a restaurant but doesn't have a bar as such unlike the bigger more expensive hotels.  That did not bother us.If you fancied a night in the tv has many channels including sports, news and film channels in English.  There is a DVD library with an extensive if not current list of titles.I would recommend this hotel and look forward to visiting again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.5240963855421681,
        "helpful_class": 2,
        "review_text": "We shouldn't have booked this hotel. They claim to be a 4 star hotel had far better service at a 2 star hotel. Booked a Non smoking King room, what did we get a smoking twin. Complained, stated I asked for a Non smoking King, I received a non smoking twin. Still couldn't get it right. Promised a correct room, that never eventuated.Nowhere to put you suitcases in the room, had this massive glass top desk instead and can't put the cases on them. Showers we hard to operateI booked the hotel Limo with the doorman, to take us to the airport. He clearly ripped us off by instead of booking the hotel Limo, he booked a normal car with his friend, having to pay twice the price of a taxi. Too late to do anything about it as we had to catch our plane.  He just laughed at us when we complained. Never again! Won't be treat badly again."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 19,
        "expertise": 0.002602696159562,
        "user_cities_visited": 36,
        "review_days": 0.29791894852135803,
        "helpful_class": 0,
        "review_text": "This was not my first time staying at The George. However, it's been a couple of years, but the hotel,is still very nice, clean and well kept.I arrived late and hungry so I had a light dinner at the hotel restaurant which was great! Friendly staff and great food and wine choices.My room was nice and quiet. My only reason for not giving this visit a 5 star rating was that the fixtures in the bathroom were loose. The sink faucet was very bad and the toilet kept running randomly.All else was what you would expect from a Kimpton hotel. Friendly, comfortable, and elegant."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 81,
        "review_days": 0.417853231106243,
        "helpful_class": 1,
        "review_text": "Every time I'm in DC for business I stay at the George.  Great location,  Greorge and Martha themed decor with hip twist close to great restaurants including the Bistro Bis, located off the lobby.  The rooms are well appointed, robes, and if you belong to Kimpton, free WI Fi and a $10 credit for the mini bar.   They offer a free hot chocolate bar from 2-4pm in the winter and wine year round at 4:00 pm."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 202,
        "expertise": 0.011293041731137,
        "user_cities_visited": 10,
        "review_days": 0.461664841182913,
        "helpful_class": 2,
        "review_text": "This hotel is ideally situated for people (like us) who enjoy walking - Fisherman's Wharf, Union Square, Lombard street and Chinatown are all within reasonable walking distance. On one fine day we even walked all the way up and over the Golden Gate Bridge.The room was great - we were on the 11th floor, it was clean and the bed was comfortable. The only niggle we had was the air conditioning unit was very noisy, however we left it on when we went out for the evening and switched it off when we got back, as the room had cooled down sufficiently.It was good that there were recommendations for places to eat and drink in the surrounding area, as a lot of hotels wouldn't do this and would rather have you eating and drinking on-site.Would definitely return to this hotel if we are ever back in San Francisco."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 28,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 103,
        "review_days": 0.501095290251916,
        "helpful_class": 0,
        "review_text": "This hotel is reasonably priced and very clean.  The front desk people are very friendly and helpful.  It is about a 25-30 minute walk to down town but you can take a trolley for only a few dollars.  Also the free breakfast is nice."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.8483023001095291,
        "helpful_class": 1,
        "review_text": "This was my first time staying in downtown Vegas. This was a last minute trip and we didn\u2019t want to spend an outrageous amount on hotels so decided to look downtown.  Not bad at all! PLUS no RESORT FEE! There are still a few hotels that don\u2019t charge this ridiculous add on. Rooms were clean slots weren\u2019t that loose but Soda and water from the machine in the hall were only $2 compared to $5 at Bellagio. You\u2019re also right above Fremont St so expect NOISE If you\u2019re looking for an economical hotel for a quick get away or for a few days, I recommend The Four Queens and don\u2019t forget to sign up for your loyalty card!"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 63,
        "expertise": 0.0028882787805620002,
        "user_cities_visited": 257,
        "review_days": 0.9978094194961661,
        "helpful_class": 0,
        "review_text": "My wife and I our enjoyed our stay at the Grand Hyatt.   Here is some specific feedback about what we liked:+ cleanliness+ friendliness of staff+ comfortable, functional room+ offered free upgrade as a Hyatt member+ location. Near good restaurants. Walking distance to many attractions.  There were lots of DC police so we always felt safe; can access metro without walking outside.+ wifi+ well equipped gym. Lifecycles, free weights, matts, tread mills, and cross fit equipment.+ comfortable lobby+ Starbucks in the hotel lobby"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.8236582694414021,
        "helpful_class": 1,
        "review_text": "They have exellent employees. Staffs are very friendly.The location is OK. 2-3 blocks from Waikiki beach. I recommend mountain view. The ocean view room doesn\u2019t have nice ocean view. There are buildings on your view. We stayed ocean view room just next to the elevator. We couldn\u2019t sleep all night. We could hear noise from the elevator for a while night. I can\u2019t understand why they built room like this. And there was no hot water when we showered at night. We got back to the room late and wanted to shower, but there was only warm-cold water. It was little chilly Hawaii when we visited!I don\u2019t recommend this hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "Very friendly staff. Made to feel welcome on arrival. Nice room, clean, comfortable and good size. Great location near the beach, shops and transport. Breakfast offering was fine, fruit, muffins etc. The doorman was so nice, offering me his own umbrella after I left mine in the room!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.58105147864184,
        "helpful_class": 0,
        "review_text": "I'm very happy I stayed at the Motif Seattle Hotel. The hotel is conveniently located to the main attractions. The room was very clean and the beds were super comfortable.  I strongly recommend you stay at this hotel."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 16,
        "expertise": 0.001507962779065,
        "user_cities_visited": 74,
        "review_days": 0.637458926615553,
        "helpful_class": 0,
        "review_text": "Wow!!! I\u2019m in love with this place!! Can\u2019t wait to come back. They have a restaurant that offers a buffet and it is well worth it. Our room was large and very clean. Pool area has a bar and they offer a lot of seating. The beach is beautiful a little rocky wearing water shoes will take care of that. Your in walking distance from so many shops and restaurants! Wish we could stay longer. But will definitely be back."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 25,
        "expertise": 0.0017861083526420002,
        "user_cities_visited": 1094,
        "review_days": 0.10733844468784201,
        "helpful_class": 0,
        "review_text": "The major problem that I had with the hotel was the checkin process as there were technical faults with the keymaking machine. The staff ended up using a passkey to get me in the room and then shoving my keys under the door which did not make a favorable impression with me. The location is very handy though being right between the loop and Michigan Ave. shopping district."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 4,
        "review_days": 0.46056955093099605,
        "helpful_class": 0,
        "review_text": "Loved everything about this resort!We got a killer deal online! We had a premium room (king bed), over looking the strip. Our stay came with VIP access to the Ghost bar! It was killer! Being 55 floors above vegas, and great drinks! This was a little getaway with my husband, before he leaves for military training.The resort was very clean, had no problems with the parking (FREE PARKING!), and the staff was amazing! Shout out to Erica in guest services for helping me out, and Matthew at the Front Desk! I will be back for sure for my birthday in June!"
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 68,
        "expertise": 0.002890874986207,
        "user_cities_visited": 68,
        "review_days": 0.9063526834611171,
        "helpful_class": 0,
        "review_text": "We stayed here for one night before our cruise.  We took the light rail from the airport to the Westlake Station, and walk just a couple blocks to the hotel.  We were able to easily get an Uber from the hotel to the port the next morning.We had a room on the 32nd floor, with a small view of the water out our wall of floor-to-ceiling windows.  There was an active tall-building construction project nearby, but we never heard any noise.  Our king room was very spacious and a sofa and easy chair.  The hotel is in a great location for sightseeing and restaurants.  Would definitely stay here again."
    },
    {
        "user_review_posted": 189,
        "user_total_helpful_votes": 170,
        "expertise": 0.004256506628789,
        "user_cities_visited": 72,
        "review_days": 0.257393209200438,
        "helpful_class": 0,
        "review_text": "Stayed for a week for conference in the hotel. Location is a nice walking distance to the Pike Place Market and shopping area in downtown. Room was big but a bit dated. Conference facility was adequate. Room price was expensive and that was without breakfast. Quite an unmemorable stay I must say."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 19,
        "expertise": 0.003733127367685,
        "user_cities_visited": 14,
        "review_days": 0.079408543263964,
        "helpful_class": 2,
        "review_text": "This was my second time staying here. Excellent customer service, wonderful breakfast and very close to Pratunam market and Platinum mall. It was my daughters breakfast and they made it so special with flowers and cake at no charge. I will never stay anywhere else in Bangkok."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.21084337349397503,
        "helpful_class": 0,
        "review_text": "After arriving at the hotel (for a 4 night stay), we saw our room was much smaller than expected. The management let us view 2 other rooms for comparison. They even offered to let us stay in a bigger room at no additional price. After seeing the other rooms we agreed that our original room, although small, was much cozier than the other larger rooms. This hotel also has a great Italian restaurant connected by the lobby. The food was amazing and the price was reasonable. Also the Yoga mats, Wi-fi, filtered water and a workout facility were nice amenities."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8148959474260671,
        "helpful_class": 0,
        "review_text": "Recently stayed at parc central hotel , great room , fantastic hotel great location and staff . The only problem I had was when we checked out we were charged $44 dollars each per night for something called a destination fee , we did not know this until we got are bill which was $88 per couple for 5 nights for what we were told was amenities in the hotel this did sour out visit to the hotel , please be aware of this when you book"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 36,
        "review_days": 0.060788608981380006,
        "helpful_class": 2,
        "review_text": "Hotel was absolutely amazing. Would definitely come back. Room was very comfortable and the view was spectacular. All staff were very friendly. The restaurant is good for a quick meal but could definitely be improved. Quick walk to the beach and the main strip of shops and restaurants. Overall an amazing experience."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 14,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 18,
        "review_days": 0.32420591456736003,
        "helpful_class": 1,
        "review_text": "Much more contemporary outlook and positioning than the other hotels in the area. Low key, cool, and generally very friendly too (often those things don't go together).It's in an odd location - walking distance to Ala Moana shopping, but also an easy but not insignificant walk to Waikiki.The rooms are simple, modern and have quality furnishings. Toiletries are by Lather, and great quality. Staff were exceptionally friendly on check in, and even got me a room at 7am after an overnight flight - a rarity.They have regular events in their very cool Library room/bar off the lobby.The adults only pool is quiet, and the main pool never felt overrun. Chill out tunes play constantly in the public spaces but it's never intrusive, adds a beach club feel to the place.Food in the main pool / outdoor dining area was very good quality, if not cheap (but nothing in Hawaii is it seems).Recommended."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 2,
        "review_days": 0.6807228915662651,
        "helpful_class": 0,
        "review_text": "We stayed in the oceanfront 2 bedroom 2 bathroom suite on level 21. What a spectacular view of Waikiki! The suite was spacious and had everything we needed for our stay. The staff are particularly responsive and professional and made our stay very enjoyable.The location was perfect within walking distance to great shopping, eating and of course the beach!"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 30,
        "expertise": 0.00263772044327,
        "user_cities_visited": 40,
        "review_days": 0.457831325301204,
        "helpful_class": 1,
        "review_text": "It is my first time stay in this hotel. There are good points and there are some points for improvements. I'll share it as how it happens;I took Uber/Grab to reach the hotel, however, as the hotel doesn't have any prominent signage, my driver actually missed the entrance and has to go through 1 big detour in order to get back to it. Tips: Go google map and see the front of the hotel so that you will more of less identify the exact entrance.The entrance is that the driver has to drive down to a lower level (so it has the feeling of going down to a basement carpark. The lobby is at the lower level and the driver can drop you right infront of the lobby. Big cars can't exactly come in here. normal sedan would be good.Check In was relatively easy and quick. Bell Service was very helpful to usher you to the room. They too can help you hail for a taxi and tell the taxi driver where exactly you are going so it is relatively peace of mind.My room is relatively small, pretty much unlike the pics shown on the website. If you want the rooms that are shown on the website do take up the Deluxe Premium room. You will have a much bigger space, bath tub and all.TV channels are many but unfortunately, most channels have the 'snow' or \"noise\" so the picture quality is not good at all. Only 2 channels are clear. Cartoon Network and A thai TV channel. Even the only movie channel \"Fox Movies\" are not working at all.Shower - Simple shower, water temp and pressure fluctuate a fair bit. So you need to keep adjusting the mixer to get the temperature that you want and have to wait for the pressure to resume.The sink - the water facet has no hot water. And the knob to turn it, is relatively hard to turn when your hands has soap on it. So it is a struggle to wash your hand and to stop the water. So it is quite a wastage of water.Fridge is well stock up.Bed is soft and linen was smooth and cooling. However, when I asked for 2 extra pillows, I was told that they can only give 1 free. 2nd pillow is chargeable @ 50baht a night. This is the 1st time I hear such charges, honestly.I was on the 7 Floor, and my room was a distance away from the main road and BTS station, however, I can still hear the noise from the road / trains. Worst of all, I can hear my neighbours next door if they happened to talk a little louder than usual and even bedroom activities too. The room also don't have daylight or blackout curtains. They only have those multi-shades curtains. So it get bright in the room in the early morning and it affect my sleep.Breakfast spread was simple. not too much of variety has both western and asians. But the area for breakfast is at the roof top. No direct lift access. You have to go up to 9Floor and walk up a flight of stairs.I went up to see the pool relatively small but ok for the size of the hotel. I didn't take a dip in it as I dont have the time.The hotel has a 3rd party massage place at the basement level where the lobby is. It is those decent one. They do in-room massage too. I had a Thai massage with a masseur named Jim. He has the best sport therapy massage I have ever had. All my knots in my back, shoulders and legs (because of my regular gym) are gone after his treatment. He is really good. They call it Thai remedy massage, but I told him it is more like sport therapy massage.Lastly, this hotel is right next to the Chong Nonsi BTS Station so it is very convenient to get to other parts of the city via BTS.Overall I am OK with the hotel. No major complains or whatsoever. I would come back and stay here, but probably would take the deluxe premium the next time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.54709748083242,
        "helpful_class": 0,
        "review_text": "Puvithas , very good job in the restaurant and the food is awesome , good quality . station metro is a 10 min from the hotel and the location is very good . the size room is perfect and even the view h"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.617196056955093,
        "helpful_class": 0,
        "review_text": "I really loved this boutique hotel.  Everyone there was so friendly.  The rooms were clean and inviting.  We arrived before check in time and they were happy to store our bags so that we could go get a bite to eat.  We had a great sleep and woke early the next day.  We had a Pearl Harbor tour scheduled and again they were happy to store our luggage.  Made me wish I had more time to visit Honolulu.  I will definately keep them in mind for next time.  Loved the sense of family here."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 6,
        "expertise": 0.0008941242718590001,
        "user_cities_visited": 8,
        "review_days": 0.43263964950711903,
        "helpful_class": 1,
        "review_text": "Warm and friendly staff, clean comfortable rooms, great showers!  And super location close to restaurants and BART!  Starbucks is literally two doors down, several city attractions are close by and its easy walking to stores and shops."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.56736035049288,
        "helpful_class": 1,
        "review_text": "I was contacted by a representative at Holiday Inn Vacations. During the phone call I had asked multiple times whether or not this 199 package deal was refundable since she would not stop pushing me and would not give me time to process the deal. I was told YES every time. I called in the next day after discussing it with my family and feeling like this was not right for us. They provided an email address only. And in their reply they said it was non-refundable. I have emailed several times and I get the same response. What a bunch of scammers!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 18,
        "expertise": 0.003126264298061,
        "user_cities_visited": 20,
        "review_days": 0.599671412924424,
        "helpful_class": 1,
        "review_text": "Stayed here for two nights.  Cool vibe, very comfortable room in close proximity to city center.  Friendly staff and knowledgeable and friendly bartender. Rooms very comfortable, bathroom a little small but sufficient. Highly recommend."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.6056955093099671,
        "helpful_class": 1,
        "review_text": "From the moment I walked in to the hotel's lobby, i was very impressed with the very modern/hipster-like interior design. My only issue with check-in was how there only ONE person in the front desk. Other than that, it was a very smooth check-in. I didn't spend time in the casino so i can't review that. The decor throughout the hotel is very modern and is effective in making this downtown hotel feel luxurious. I stayed in a deluxe king room with a view of the Mob Museum underneath us. The corner windows really helped accentuate the \"deluxe\" upgraded feel of the room. My only issue in the whole room was the lack of a full shower door. It only had one half of the bath's length covered with a glass. The other half didn't have a curtain or glass wall. Just open. Regardless of that, I am definitely booking another night there as soon as possible. Completely worth it!!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 68,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "We absolutely loved this place. Everything we needed was right there. We took our 3 year old & he was sick so we stayed close to the condo. Great pool with sandy beach leading into it. You can make your own drinks & take to the pool so you don't have to buy $15 margaritas...but you can if you want...they are available & very yummy. There is a Whole Foods across the street & the condo was spectacular. Loved that we could also grill out on the community grills within the property.  We felt like we were some place tropical...not in Vegas. Just what we wanted....a warm getaway from Colorado without breaking the bank or leaving the country."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 44,
        "expertise": 0.002700395477273,
        "user_cities_visited": 60,
        "review_days": 0.24698795180722802,
        "helpful_class": 0,
        "review_text": "We stayed at the La Quinta Seattle Downtown one night while on vacation and had a great visit.  The location was excellent, allowing us to walk to Pike's Place Market, the Seattle aquarium and the Seattle Center (Space Needle, EMP Museum, Chihuly Museum, etc).  Check in and check out was really quick and efficient.  Our guest room was very clean, well appointed and quiet. The room rate included parking and they allowed us to leave our car parked in their parking garage until 4PM the day we checked out.  Breakfast had a very nice variety with 2 waffle irons, fruit, cereal, yogurt, breads, juices, etc.  We really liked this hotel and would definitely stay there again."
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 69,
        "expertise": 0.003343150068648,
        "user_cities_visited": 55,
        "review_days": 0.08105147864184001,
        "helpful_class": 0,
        "review_text": "Only about half a mile from the \"Magnificent Mile\",this is one of the most suitable location.Walking distance from Red lines to catch Blue Line to and from O'Hare Airport and from bus stops on N.Michigan avenue.Breakfast is superb.24 hours tea and coffee in the lounge.Trader Joe's is right opposite so you can get everything to eat and drink from there.Very clean rooms and linen.Housekeeping and door staff is very polite and helping.Much more than value for money.Cons: Only two slow elevators.Only one small toaster during breakfast .No microwave or refrigerator in room.Front staff not rude but not friendly either."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 10,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 13,
        "review_days": 0.082694414019715,
        "helpful_class": 0,
        "review_text": "I stay alone at Mid May 2015. Travelling for Business. This hotel has superb breakfast. My room has no bfast package so I add it when check-in. The FO Staff gave me discount price for bfast (only 300 Bahts/pax/day). The breakfast has a lot of choice western and local food,bread/pastry,sometime there's pasta. And of course egg station.Taste of food is above average and F&B staffs are very helpful. Communicate in English is good here. The room is not big but enough for 1-2 persons. Perhaps the bathroom is small for big people or westeners. The view from my room is National Stadium which is nice. Less than 5 minute walk to BTS Station (National Stadium). 10-15 minutes walk to MBK Center,Madame Tussaud. Siam Paragon and other malls are near 20-25 mnt walk or 1 stop using BTS (15 Baths).If you like to swim or using Gym,please book at Mercure hotel at same location,if you're guest of Ibis need to pay extra 200 Bahts per person. This hotel have no room service, so you must pick up your food if you order from kitchen or eat at the cafe on lobby area. Give 8 of 10 points for Ibis Bangkok Siam."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "I truly enjoyed my stay of this past weekend. The attention to detail was outstanding! From the person who booked the room, doormen, front desk team and housekeeping. The room was very clean! A special thanks to Curtis! We told him it was a special weekend for us and he sent us a fabulous amenity!! Thanks !! That truly was the best part! Great team."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 4,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 12,
        "review_days": 0.879518072289156,
        "helpful_class": 0,
        "review_text": "Travelling with senior citizens and children below 5 years we expected real too much from hotel but all into trash .Checkin time is 2pm n we reached after 2:30pm n the hotel made us wait for 2 hours . Gave us one room after an hour wait .Supposedly manager on duty refused to accept her duty and took zero responsibility . zero hospitality from the manager for not even considering that its hotels fault. Saddening will never consider this hotel again. Our friends who stayed here before appreciated it so we booked it again but never in future. Very small swimming pool ."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 41,
        "review_days": 0.343373493975903,
        "helpful_class": 0,
        "review_text": "Had stayed in Compass Skyview Hotel for 3 nights, perfect location for lazy tourist, there are so many restaurants, massage and shopping places nearby. Staffs are so initiate to help even before we asked."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.209748083242059,
        "helpful_class": 0,
        "review_text": "We just stayed at the Vive Hotel and we were disappointed to leave. The room was on the small side however nice and clean, we were only there to sleep, shower or change so it was perfectly adequate. Breakfast was limited but delicious lots of fruit and pastries with tea, coffee and iced water available all day. The casual nature of the tables and chairs was a lovely touch. Reception and concierge staff were extremely polite,friendly and helpful they try to accommodate you in any way they could. Our return flight was delayed till 3 am so they allowed us to use a complimentary room to shower and relax until our late flight, even though we weren't meant to be there.The beach is one block away as are the shops and restaurants.The bus stop is right next door except for the E bus (mostly express to Waikele Shopping Outlets) is one block up the road. All hotel staff were wonderful and helpful big thanks to all of them. I would definitely recommend staying here.Gordana b"
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 58,
        "expertise": 0.001872650445317,
        "user_cities_visited": 56,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "We stayed 4 nights in July with family, booking 2 rooms. The rooms were spacious; not huge, but could accommodate all our bags with plenty of room to walk around. Rooms were fairly clean. Everything was in working order. I appreciate that they stuck to their laundry policy of changing towels/beddings only upon request (hurrah for Mother Earth!). Breakfast was standard fare of breads, cereal, sausages, eggs, fruits, yoghurt. The young ones loved making their own waffles. Coffee and tea are available at the lobby 24/7. Location is ok. Place seems to be secure; keycard entry is required after midnight. Shuttle service was quick to arrive at airport. Check-out was even quicker."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 69,
        "expertise": 0.0063317461529970006,
        "user_cities_visited": 61,
        "review_days": 0.084884994523548,
        "helpful_class": 0,
        "review_text": "We were slightly undecided on this one as it was quite pricey and we could get better deals in larger 4/5 star hotels nearer the city centre. However, wanting something more \"personal\" we stuck with it.The buildings are utterly charming and have been decorated in keeping with their age. The room was spacious and comfortable with a good size bathroom.The only downside was the noise of the tram which runs right outside the hotel, seemingly all through the night. However, it is a very convenient means of getting to the Embarcadero!Would certainly stay again."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 15,
        "expertise": 0.003722480647165,
        "user_cities_visited": 388,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "The Omni hotel is very nice. The room was a bit small and perhaps a bit dated (the hotel has a nice 1920s type decor). Nor is there a ton of amenities. For example, the hotel does not have a swimming pool. However, we had consistently excellent service at the hotel.The room service was prompt and delicious even after hours. The hotel brought us extra pillows. When we had a problem with the bathroom, they quickly sent up a technician to fix the issue.All in all, very nice and we were able to book at a discount to many of the other top luxury hotels in the city.A note to future travelers: for our dates, the hotel had a last minute rate that was significantly better than the price advertised months ahead of time. So consider carefully if you want to make a reservation here or just wait until the last day or two."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 30,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 99,
        "review_days": 0.49616648411829106,
        "helpful_class": 0,
        "review_text": "We usually stay at a B&B in North Beach, but the prices have gone up and the service has gone down, so we booked the Columbus Motor Inn on Columbus Ave. 3 blocks from North Beach!  We had a King bed, top floor, rear room for half the price of the B&B!  The room had AC, was very quiet and close to Fisherman's Wharf, North Beach and Chinatown!  Biggest benefit...free parking!  We will definitely return!"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 44,
        "expertise": 0.002985542426844,
        "user_cities_visited": 136,
        "review_days": 0.029025191675794003,
        "helpful_class": 0,
        "review_text": "Myself and my friends had a very good stay in this hotel.  We had a room for 3 persons.  It was good sized and very high standard.  Though the hotel is classified as a 4 star hotel, it felt like a 5 star.  The location, though not the best possible, is a good one.  They have a complimentary tuk tuk service outside the hotel which can take you to a nearby shopping complex.  A very rich breakfast is offered and also gave packed breakfast whenever we needed to leave the hotel early.  The staff is friendly and helped us with any enquiries we had."
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 49,
        "expertise": 0.0017927838464080002,
        "user_cities_visited": 31,
        "review_days": 0.35158817086527905,
        "helpful_class": 0,
        "review_text": "We stayed 4 nights. This hotel is in a perfect location for walking and transportation.  Beautiful building, accommodating staff, perfection.  I have stayed in many hotels but never in a hotel where the staff is on top of everything. Their customer service is truly amazing. They do things before you can ever ask. The anticipate your needs. Very organized, clean, quiet, comfortable, quality, professional, great location, etc.  I wish I had time to stay longer. We visited other hotels in the area and they do not compare to the JW Marriott."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.686199342825848,
        "helpful_class": 0,
        "review_text": "I have been staying at the Outrigger reef for the past eight nights and would happily book to come back .For the shoppers very central to the malls with courtesy buses and cheap buses to the outer malls (Waikele).The breakfasts are the food highlight with lashing of abundant fresh fruit and fantastic hot and cold options.The rooms are well appointed and well kept with a lovely vista for that afternoon gin on the balcony with a good book. The biggest disappointment was the poor in-house dinner where we had what felt like the dregs of a salad to go with our \u201c cook your own dinner on the barbie\u201d for a very toppy $36. We haven\u2019t eaten in house again apart from the breakfasts. Happy hours poolside a big tick ."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 32,
        "expertise": 0.002714333002317,
        "user_cities_visited": 57,
        "review_days": 0.069550930996714,
        "helpful_class": 1,
        "review_text": "Mine was a business trip. Stayed to catch a morning flight...quiet hotel...no plane landing sounds....else nest room sounds are nor proofed... More higher the location...view is better...the room I stayed had a huge glass wimdow overseeing terminal 2...good food...nice bar and Italian restaurant....no free wifi or internet except for main reception lobby..well equipped well appointed rooms....paid wifi is costlyy"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 78,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 43,
        "review_days": 0.07886089813800601,
        "helpful_class": 0,
        "review_text": "My family and I traveled from New Jersey to Washington DC to enjoy the Memorial Day weekend at the capitol. The Melrose was an excellent choice. We liked in the minute we walked in the door. Lovely, almost art-deco interior. The room was quite large and the beds very comfortable. The location really can't be beat if you want to visit both Georgetown, which is just a couple of blocks away, and DC itself, with the White House about a 15-minute walk. The staff was friendly and extremely helpful in every way and there is free wi-fi in the hotel including the rooms. Would definitely stay here again. I would make 2 suggestions to the hotel. 1. Please serve decaf coffee in the lobby in the morning. The free coffee is very nice, but we don't all drink regular coffee. 2. Our air conditioning was very noisy when it kicks in, which is frequently. I realize it's an old building but this should be addressed because we'd sleep better without the noise. But these are not deal breakers and as I said, we'd stay here again without question for the price and the location."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 109,
        "review_days": 0.634720700985761,
        "helpful_class": 0,
        "review_text": "Enjoyed a 2 night stay at this Art Deco Hotel, great location for beach, restaurants and bars. All the staff were very friendly, helpful and knowledgeable about the area. Room was clean and had everything we needed. Some people may say small, but it\u2019s an Art Deco building and many more important things than the size of the room. Bed was comfortable, happy hour great . There is a multi-storey car park on the opposite corner on Collins Ave/13th. 24 hours security, well lit, $20 per 24 hours, staff on hand to help. Good value for location."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.08324205914567301,
        "helpful_class": 0,
        "review_text": "Very nice hotel in a good location for visiting George Washington University. Well maintained and clean European style rooms. Also near State Department. Metro about four blocks away. Most restaurants about two to three blocks away."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.139649507119386,
        "helpful_class": 1,
        "review_text": "Hotel Zephyr was great! The hotel was clean, comfortable, very close to Fishermans Wharf and the staff were very friendly and helpful. Our room was wonderful we had a view of the Golden Gate Bridge and Fishermans Wharf. Our king bed was so comfortable and the mini fridge was a wonderful addition. The only thing I could suggest is a restaurant and small shop for groceries in the hotel.Leigh Autstralia"
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 70,
        "expertise": 0.003429695832873,
        "user_cities_visited": 47,
        "review_days": 0.33023001095290205,
        "helpful_class": 2,
        "review_text": "I can\u2019t tell you how much I looked forward to our four nights at the Royal Hawaiiian. After one week in Maui at the Westin Ka\u2019anapali Villas North and one week in Kauai at the Westin Princeville, we culminated our Hawaiian vacation with a few nights in Oahu before heading home. As Starwood vacation owners, we were treated like royalty in the previous resorts, only to experience utter disappointment with our first experience at the Royal Hawaiian \u2013 a supposed Luxury Resort.At first, I could forgive a lot. There were incessant weddings and a convention taking place. It\u2019s busy \u2013 I get it \u2013 so wasn\u2019t too miffed when I received a very cursory check-in at the front desk. I suppose they leave it up to guests to peruse the iPad in the rooms to take the place of a human orientation.  I was informed that due to the fact that I had booked through a \u201cdiscount provider\u201d, I was not entailed to the perks of being a Starwood Gold member. You see, I had banked quite a few Air Miles and six months earlier had redeemed them for this booking. The few times we ventured to the Front Desk to ask a question, they always seemed to be engrossed in a deep discussion with each other which we were interrupting.  In all, I felt like a second class citizen and regretted, not only staying at the resort, but redeeming the miles for a less than enjoyable experience.My husband, adult son and I were put in the Historic wing on the first floor. To give them credit, two weeks prior, I informed the hotel that our son would be joining us and asked for a room with two beds. I was prepared for it to be a tight squeeze and to share a cozy double bed with husband. To my dismay, I found that the room was really not fit for habitation, and certainly a discredit to the Starwood reputation. My main concerns, however, had to do with the cleanliness and dank, dark atmosphere of the room.  Historic/quaint touches were few and vastly out-shadowed by a stained tub (see photo) no one would care to have a bath in. Cirque du Soleil contortionists would have difficulty accessing the toilet paper when using the commode. One couldn\u2019t swing a mouse in the bathroom, let alone a cat. The lighting fixtures emit enough light to qualify for a night light, perhaps, but not enough to read by.On the plus side and reflective of the hotel: the proffered banana bread was delicious, two of the three of us were offered a lei welcome at the door, the Malie toiletries were of superior quality, friendly and helpful pool staff and Mai Tai bar staff, excellent location, and breath-taking historic architectural details in the courtyards and veranda.I was annoyed that front desk staff felt repeatedly compelled to let me know that I booked through a discount provider, and as such, could not expect very much. I simply don\u2019t think anyone should have to stay in a room in that state, even a second class citizen such as myself."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "I stayed in this resort for 7 days .At first, I was not impressed by the hotel appearance from the outside, but after staying here for 7 days, I booked a two bedroom suit andwas surely glad I stayed away from the strip.  Comfortable rooms, well maintained facilities  , it provided a quiet nook to get away from the noise and bustle of the Vegas strip.  Rooms were spacious , secure, and clean.  The other members of my family all booked at hotels in the strip and they liked my accommodations better, so, they ended up eating meals to go in Tahiti.  People were friendly and nice, relaxed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.694961664841182,
        "helpful_class": 0,
        "review_text": "We had a thoroughly enjoyable stay at the lotus. The room was nicely furnished and clean and there are lots of thoughtful touches, such as a up to date suggestion of activities happening on the island for that week. The staff were so friendly and incredibly helpful - nothing seemed to much trouble and they were able to offer us advice too on how to get to destinations. I liked that the hotel was a short walk away from waikiki main area as it was quiet and the nearby beaches not too busy. We especially enjoyed the wine service and playing some of the games in the foyer. We ate in the restaurant and whilst the food & entertainment were great, the menu was limited in terms of choice for my tastes. Overall would highly recommend the Lotus Hotel."
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 33,
        "expertise": 0.001213726139247,
        "user_cities_visited": 75,
        "review_days": 0.937020810514786,
        "helpful_class": 0,
        "review_text": "We only had a single night at The Gwen prior to our flight back home, but it was an excellent stay. Smooth, easy check-in experience with personal assistance from Ramon. As an Ambassador Elite, we were upgraded to a King suite with a very large bathroom plus another 1/2 bath. When we got back from supper, beer and popcorn were waiting in our room. Our room had that soft, padded, super quiet feel of understated luxury. The bed was supremely comfortable with silky smooth, cool linens. We had drinks on the sunny rooftop bar, which has great views. We also had a great breakfast the next morning and I know it's everywhere now, but the avocado toast with a sunny-side up egg was outstanding. Overall a wonderful, albeit short, stay. We would not hesitate to return. Highest recommendation."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "Awesome place. Great location.  Lots to do nearby. Very personal staff . My only wish is  that they had umbrellas on the roof top so that you could watch the ocean without being exposed to the hot sun During the middle of the day. We would come here again."
    },
    {
        "user_review_posted": 166,
        "user_total_helpful_votes": 79,
        "expertise": 0.002200127886587,
        "user_cities_visited": 289,
        "review_days": 0.014786418400876002,
        "helpful_class": 1,
        "review_text": "My partner and I have spent the first week in January at the Days Inn Chicago on Diversey. We always stay here because the rooms are great, the staff are fantastic, the service is great and the location is tops.This has to be our best of nine great stays. The room was quiet, clean as always & the service staff kept it clean as could be. Front desk staff & breakfast room staff as helpful and pleasant as always. The breakfast room is a great addition.It's hard for us to say more about Days Inn. We love the location, close to lots of good food, bars, and convenient for getting downtown, to the theatres. We can't say enough about the place and recommend it highly to anyone coming to Chicago on business or pleasure."
    },
    {
        "user_review_posted": 616,
        "user_total_helpful_votes": 209,
        "expertise": 0.0015368610204750002,
        "user_cities_visited": 127,
        "review_days": 0.5580503833515881,
        "helpful_class": 0,
        "review_text": "The Watergate Hotel Georgetown is excellent in ambiance and mystery.  The rooftop has a wonderful 360 view and the restaurants have good food and a beautiful setting.  The red bar is amazing. The only drawback is that it's far from anywhere by foot. You will need a car here.  The rooms have nothing on the walls which makes it interesting.  The elevators are the latest in technology.  The bathroom amenities are very nice, including a warm bathrobe. You can easily get lost in this hotel.  The spa and swimming pool area is huge.  Loved the staff uniforms."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 34,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 83,
        "review_days": 0.178532311062431,
        "helpful_class": 0,
        "review_text": "Good location with accessibility to most places in San Francisco but is not in the centre of everything. I was upgraded to a room at corner with great view. The breakfast is ok.. but not great. Friendly staff who are helpful. Stayed 2 nights here"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.42825848849945203,
        "helpful_class": 1,
        "review_text": "So we booked through trip advisors \"auquaTA\" advertised discount of $199/night, which included two breakfasts.  When we arrived at the hotel we had to ask for the breakfast vouchers.  Front desk staff were not acquainted with trip advisors promotion.  The hotel added on another $57 to our bill, citing taxes and something called a boutique fee.  For $260 we could've stayed in a decent hotel with actual beach frontage.  Nice folks but watch out for the bait and switch."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 42,
        "expertise": 0.0026084078119820004,
        "user_cities_visited": 43,
        "review_days": 0.43428258488499405,
        "helpful_class": 1,
        "review_text": "I really enjoyed this place.  As a rock n roll/counterculture fan, I like the decor and vibe with photos of Timothy Leary, great band names on the wall, etc.  The check-in staff was very helpful and nice, took all the time I needed to ask them questions about the area.  They were able to check us in early - however when we got to the room, we saw they had given us a room that hadn't been cleaned from the previous guest.  We still wanted to head out and told the front desk to please just have the room cleaned while we were gone.  They happily agreed.  When we got back the room hadn't been cleaned.  I was a bit annoyed by this but luckily, they had another room to move us into.  Really happy this worked out since it was late and I was surprised they had other rooms for us to move into.This hotel is a very quick walk from the Powell Street BART station so that makes it very convenient.  It is on the north border of the Tenderloin so I wouldn't suggest walking too far south of here.  You can take a nice, breezy walk to North Beach from here, as well as Japantown.They had a game room in the basement if you're into that sort of thing (skee-ball, pool table, etc) but we never used it.Very affordable for the accommodation and location.  I would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.779299014238773,
        "helpful_class": 1,
        "review_text": "To Cliff,You are a wonderful employee to Hyatt, and a better individual in life. You are kind and caring, and you made my stay feel like I was staying with family. Please do not lose sight of who you are.To visitors,If you have time, stop by and say hi to Cliff if he is working as he will show you the loving and caring culture Hawai\u2019i is all about. I promise you that a stay here is worth your time and money.Also, thank you Cliff for your service. HOO RAH!!Jordan"
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 294,
        "expertise": 0.008140192703739,
        "user_cities_visited": 543,
        "review_days": 0.16538882803943,
        "helpful_class": 1,
        "review_text": "To check-in you must walk through the main lobby (where everyone else is checking in) and through part of the casino to reach the elevators. Concierge will put you on the elevator and send you up to \"72nd\" floor.You sit at a desk to check-in and once given your keys, escorted back to the elevator to  be shown how to use the elevator. There are no elevator buttons inside the elevator. You press where you are going on the outside of the elevator before you enter.We booked a \"suite\" but were given a \"luxury\" room. If the luxury room was what I was looking for and paid for then maybe a higher rating would be in order. We were greatly disappointed to be placed in a luxury room with no thrills and frills... period. We were placed on the \"79th\" level with no appreciable view... unless we strained really hard to see Paris.The bed was comfortable and the shower fantastic. There was free water bottles on the 72nd floor.No breakfast was included, no newspaper, a slow Internet and a resort fee.We moved after one night! We paid $100 LESS to stay in a suite at the Venetian with far greater amenities that included a full breakfast IN OUR ROOM.At check-out, the assistant manager tried to explain to me why they did not honor my reservation at check-in that clearly stated that I paid for a suite. He said, \"there is nothing we can do.\" Since this is the definition of customer appreciation and value... I can think of no reason, whatsoever, to stay at the Nobu Hotel ever again.You can read my many reviews that have very, very few negative comments."
    },
    {
        "user_review_posted": 267,
        "user_total_helpful_votes": 128,
        "expertise": 0.002217106141322,
        "user_cities_visited": 146,
        "review_days": 0.5591456736035051,
        "helpful_class": 0,
        "review_text": "Nice suite with lovely view. Lots of light fixtures. Close to Ferry Building Marketplace and walking distance to Pier 39. Also walking distance to Chinatown. Friendly and helpful concierge staff, detailed info regarding Fleet Week and air show."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.56078860898138,
        "helpful_class": 1,
        "review_text": "Don't waste your money on this dirty dusty  hotel! Rude staff and small dusty rooms! The only good thing about this hotel is the distance from Navy Pier. Free Wi-fi only in the lobby. In your room? $14.99 per day. No amenities...you have to pay for just about everything extra! Horrible stay! I DO NOT recommend this hotel!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "Great place for a family getaway. Plenty of activities for the kids on site (lazy river, pool, activity center). Plenty for adults too. The shuttle service is added bonus that makes getting around Las Vegas easy. We had a wonderful time and will be back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.048740416210295005,
        "helpful_class": 0,
        "review_text": "hStayed here on very short notice; we were able to get a reservation within an hour. the room was neat and tidy, if a tad smaller than I'd expected. However, the bed was excellent, the pillows were fabulous, and the staff was quite gracious. this was legitimately the best sleep I've had in about ten months."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.002190580503833,
        "helpful_class": 0,
        "review_text": "don't want to say too much because we want to come back and would hate to lose this hotel. Very welcoming staff and a great location. Three great French restaurants within  short waking distance. This is a central location. Easy walk from Powell Bart station (although uphill)."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 18,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 15,
        "review_days": 0.570098576122672,
        "helpful_class": 1,
        "review_text": "So well located -just across the road and you are on the beach! I liked being a couple of steps away from the main section of shops, which also meant we were closer to diamond head and the zoo. Lovely staff and i would ho back again."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 45,
        "expertise": 0.0019507056474690001,
        "user_cities_visited": 583,
        "review_days": 0.252464403066812,
        "helpful_class": 0,
        "review_text": "This was a lovely hotel, right on the beach, as close as you can get here. The staff were all excellent, from front desk to restaurant and bar. Rooms were spacious, comfortable and well appointed.Short walk to the action section of Ocean Drive, which is great because it's safe and also you can return to a nice quiet hotel, later in the evening.Great hotel !!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.78039430449069,
        "helpful_class": 0,
        "review_text": "The bed was extremely uncomfortable. AC needs updated. We hardly slept due to protestors down the street. No need for a resort fee, definitely not a resort. The location was the only good thing here.."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 47,
        "expertise": 0.0020024437987580003,
        "user_cities_visited": 49,
        "review_days": 0.323658269441401,
        "helpful_class": 0,
        "review_text": "So first off, the Hyatt Place brand can vary - based on the owner operator - but this is perhaps the best I have ever stayed at! The property is in a new mixed use development with high quality construction. The front desk staff is friendly and efficent at check in and check out. They recognized my elite status with Hyatt - something many other Hyatt Place properties don't do or seem to care about. My room was large and of the next iteration of Hyatt Place room design. The bath was spacious and very clean. Breakfast was the best - they offered not only the typical Hyatt Place pre-cooked skillet breakfasts and heavy carb centric menus, but scrambled eggs and sausage as well! The only downside - so many tourists with kids - but hey, it's August and prime family vacation time! Unique to this hotel is CitiBar - their rooftop cocktail lounge - perfect place for afterwork drinks and bar food with colleagues. Definately not kid friendly - very crowded Monday thru Thursday with locals and guests. Overall a 10!Well done Hyatt Place!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.773822562979189,
        "helpful_class": 1,
        "review_text": "This hotel and staff are the absolute worst. We arrived at 10pm with our 5 month old baby. Months before, we had booked with a crib. I called to confirm there would be a crib a few weeks prior. I called the day of to confirm. When we arrived, we were told they didn\u2019t have a crib and that cribs are only a \u201crequest\u201d. Ok, well it\u2019s not a request that my 5 month old not die in your property since he\u2019s literally too young to sleep in an adult bed and it could be fatal. They didn\u2019t seem to care at all, in the end my husband had to trek around nyc at 11pm to find an open store. Couldn\u2019t even believe this is considered to be a decent hotel staffed by anything but genuine monsters."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 14,
        "expertise": 0.00167831030738,
        "user_cities_visited": 19,
        "review_days": 0.595290251916758,
        "helpful_class": 0,
        "review_text": "Nice hotel, great pool area and very central location to all the shopping and restaurants. Not too close to the beach but an easy walk. Only reason I can\u2019t give it a 5 is because our room was right next to the construction and we were woken up by the noise early in the morning. Ask to stay on the other side of the building that\u2019s away from the construction.."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 22,
        "expertise": 0.0035726923033020004,
        "user_cities_visited": 38,
        "review_days": 0.40361445783132505,
        "helpful_class": 1,
        "review_text": "My boyfriend and I stayed at Hotel Zetta for two nights to see San Francisco on the way back from a work assignment in Napa. We chose this hotel because it's less than a block from the Bart station so it was easy for us to get to the airport. The hotel was new and modern. The front desk staff were friendly and the room was comfortable and clean. Hotel has a bar and nice game room on the second floor with ping pong, pool, shuffleboard, etc... The hotel is within walking distance of a lot. It's also about a block away from the beginning of the cable car line on Powell St. We were not in the hotel a lot since there is so much to do in San Fran, but overall we enjoyed our stay and would stay here again!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 13,
        "review_days": 0.826944140197152,
        "helpful_class": 0,
        "review_text": "We stayed five nights at the Kahala Hotel in February.  The hotel is beautiful.  The rooms are spacious and very comfortable.  We had breakfast included with our stay and it was fabulous.  This is a five star hotel ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8170865279299011,
        "helpful_class": 0,
        "review_text": "It was a pleasent stay in your hotel, service is satisfactory in various respects. The price was little bit higher than I expected. Ihope that I will have a opptunity to stay your hotel again. The bath room water flow is not good enough, it is filling week as usual."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.047645125958378005,
        "helpful_class": 0,
        "review_text": "Super on all counts staff,service,position space comfortable beds and very clean.Staff put themselves out to be superb,in particular manager Omar and receptionist Izzy to name two of many.facilitie are as I accompanying photo large lounge,fittdkitchenette with all appliances can request a stocked fridge, at separate cost,beds very comfortable and cleaned daily."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 38,
        "expertise": 0.004501820589208,
        "user_cities_visited": 40,
        "review_days": 0.274917853231106,
        "helpful_class": 0,
        "review_text": "Honestly, not my first choice for the area having stayed in all the adjacent brand hotels.  I was not overly impressed upon entering into the facilities, but my opinion soon changed.  The Donatello is a owner's timeshare property, so likely will be regulars hanging out in the lobby or restaurants.  I was fortunate to be located at the \"club\" level, on the highest 3 floors.  The club lounge, guests, and concierge were reminiscent of a more genuine SF, as I remember growing up.    Corner view room was sizable, impeccably clean and tastefully furnished.  Would definitely stay again.  Great value and low key."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 8,
        "expertise": 0.000331016219794,
        "user_cities_visited": 11,
        "review_days": 0.253559693318729,
        "helpful_class": 0,
        "review_text": "We stayed here for 6 nights in April and really liked it. Our room was larger than average with a walk in wardrobe and a basic but good sized bathroom. The beds were comfortable and the room had a ceiling fan to keep us cool in the heatwave. Our view of the city was good as we were on the top floor and we had access to cold water throughout our stay. When we arrived we were welcomed by staff who gave us great advice and tips straight away. Gio in particular was very helpful throughout our stay and helped us book various tours and tickets. We were within walking distance of Union square and transport links. We walked to Fisherman's Wharf as well, although it took 30 minutes plus at a good pace. The hotel was clean and offered free WiFi as well as a complimentary wine session every evening. The hotel restaurant was quiet and cosy and offered a varied breakfast menu with great staff. We really enjoyed our stay at this quiet location and would visit again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 382,
        "review_days": 0.656078860898138,
        "helpful_class": 0,
        "review_text": "I stayed only one night at Taj Dubai, but  it was very pleasant experience. Clean, quiet ( despite central location), fantastic view of city, especially at night. I could see dancing fountains even while taking bath!!! It was Ramadan and tray of delicious sweets  was waiting for me when I came back in the evening . Very friendly and helpful staff, quick and efficient checking in and out. I would recommend to anyone, at least for one night ."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.332420591456736,
        "helpful_class": 0,
        "review_text": "So naturally from the outside of the hotel the street is dirty and cramped and matches the general feel of Bangkok, and for the fact that this hotel is located just off of the main sukhumvit high street you can expect the outsides to be dismal. But like a lot of places don't judge a book by its cover.This hotel opens up into a small but lovely reception with extremely friendly staff and depending on what time of the day you enter, Wilson the concierge is there to do anything and everything for you!The hotel itself comprises of an efficient double lift, and a quant Asian/French decor. Rooms are clean and relatively spacious. Bathroom we had used a bath shower, and it worked fine.Breakfast is adequate. At hotels of this standard it seems usual to expect a continental selection of fruits, cheap bread and meats/yoghurts. Also available is some simple Asian cooked dishes and an attempt to provide some sausages and cooked ham. But I'm English and a frankfurter for breakie is a big no. However what is nice is the egg station where I had either a fresh omelette or perfectly cooked poached egg on toast everyday.This place is A+ for location (it's adjacent to a number of tourist bars) and is relatively cheap but extremely clean and staff were wonderful. Would recommend it for anyone on a short stay at Bangkok.Note- sukhumvit high street is very long. It's where most of the shopping malls and clubs and bars are. For culture the grand palace for instance is a good 45 minute tuk tuk drive away. FYI"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.748083242059145,
        "helpful_class": 0,
        "review_text": "Great hotel with excellent service. All the staff was very friendly and helpful. Special thanks to Ashley for providing oustanding and thoughtful service. Would definitely stay there again! Thank you!"
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 219,
        "expertise": 0.009555334878075,
        "user_cities_visited": 169,
        "review_days": 0.09419496166484101,
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        "review_text": "Just back from a wonderful 3 night stay at the Melrose.  Staff was professional and accommodating.  Our King room was much larger than expected and super comfortable.  We did not hear ANY outside/inside noise during our stay on the 6th floor.  Huge plus to us was the nice modern gym - all of the equipment was new and functioning.  The gym also provides towels, earphones and a water cooler w/ ice cold water and plenty of cups.Happy hour at the lobby bar was perfect for grabbing a drink before heading out for the evening.  Every night there seemed to be lots of people enjoying the atmosphere and happy hour specials.  Location of the Melrose is fantastic - we walked everywhere during our stay - from Georgetown to the White House to the Lincoln Memorial. DC is great for exploring on foot.Service throughout the hotel was top notch w/ friendly and helpful staff.  We enjoyed wonderful meals at Filomena, Clyde's, Fiola Mare (Washington Harbor), Old Ebbitt Grill (happy hour/oysters)  and District Commons (Sunday brunch).  In addition, there is a little deli next door for a quick coffee or bagel/egg sandwich, etc.Three nights was not enough for us and we cannot wait to go back - we will definitely stay at the Melrose again. Our favorite museum was the Newseum - a must see while visiting the area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.8877327491785321,
        "helpful_class": 1,
        "review_text": "Refund my 500 aed deposit promptly. I called to reception two days after I checked out and they told me refund will take 1 to 2 days. I call again today and reception said 7 to 15 WORKING DAYS! I had to argue with receptionist over false charges I previously for dinner"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 22,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 62,
        "review_days": 0.365279299014238,
        "helpful_class": 1,
        "review_text": "This is a lovely historic American hotel situated up high on the hill behind the city. The worst thing I can say about this hotel is that there is no free in room wifi (minor stuff). The rooms and very well fitted out and the whole hotel is stunning.The hotel is a steep walk uphill from the action so elderly people will want to take a taxi. Please wander the streets around the hotel to see some of the views and beautiful houses and local cafes and restaurants."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 84,
        "expertise": 0.002317113538563,
        "user_cities_visited": 331,
        "review_days": 0.14950711938663702,
        "helpful_class": 1,
        "review_text": "This gorgeous hotel is truly an oasis in the desert. Water flows throughout the beautifully landscaped grounds in streams and Koi ponds, and the glorious waterfall pool. The pictures don't do it justice.              From the moment we arrived we were treated like Royalty. The  entire staff went out of their way to see that our every need was met. Our cares melted away as we lounged by the pool, with lovely Anna bringing us delightful cold drinks and tasty tidbits.    This property is a 20 minute drive from the strip,with friendly shuttle service provided 3 times a day .Our driver Randy made the trip more interesting with his reviews of various sights and must see shows. We really appreciated the local point of view.When we were ready to book our tickets Denyse, the concierge, took care of everything for us. In our rooms we enjoyed elegant balconies, huge spa tubs,rain showers,and sumptuous beds that invite deep sleep.   I enjoyed every minute of my stay here."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 28,
        "expertise": 0.001632447511295,
        "user_cities_visited": 32,
        "review_days": 0.069550930996714,
        "helpful_class": 0,
        "review_text": "Hate to sound like so many other reviewers, but the gushing reviews are true. Nice, clean, modern, comfortable accommodations. Breakfast can be very busy, but the staff kept past with food and cleaning up.Internet was fast and reliable.Location is outstanding for tourist agenda.Parking is expen$ive, but this is true anywhere in San Francisco.I had a few issues with correctness of my reservation and bill, but it was all resolved promptly"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 35,
        "expertise": 0.003157385481119,
        "user_cities_visited": 20,
        "review_days": 0.16538882803943,
        "helpful_class": 0,
        "review_text": "Great location for easy walking distance to Union Square and all the shops. Nice touch with the free fresh cookies and coffee. Very welcoming. Loved the sounds of the city from my room, clinking trams and the notes of a lone trumpeter soaring into the midnight sky- I felt I was in a movie! Thank you San Fran. I'll be back one day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6746987951807221,
        "helpful_class": 0,
        "review_text": "My husband and I went to DC for a business trip. The hotel was great and front desk personnel was supper friendly and accommodating. I thought the room size was a little small but all were out in the city all day and just sleeping in the hotel so no big deal. The hotel is somewhat dated but neat place to experience."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.715224534501642,
        "helpful_class": 1,
        "review_text": "We were put up at this hotel as our return flight to London was cancelled. We were pleasantly surprised - excellent service, professional check in, very comfortable and clean rooms. We are a family of 5 and they found us two large interconnecting rooms which were very well equipped. We ate at the buffet restaurant for dinner which was good. Didn\u2019t have time to use the pool but would have tried it if we had stayed longer, together with the gym. A great choice if you need somewhere very close to the airport."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 6,
        "review_days": 0.5492880613362541,
        "helpful_class": 0,
        "review_text": "Great location one street back from the beach front and right opposite the International Market. The hotel was modern, clean and tidy. Our room was great - very comfortable bed and had a small balcony with 2 chairs and a table. Could've done with more drawer space. There were just 2 small ones one either side of the bed. For stays longer than a couple of days it's nice to get your clothes out of the cases and stored away. Bathroom was well appointed and had everything you needed. My needs are few but a decent shower, hairdryer and an iron are a must and the he's were all available. Staff were friendly and helpful"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 14,
        "expertise": 0.001400076011131,
        "user_cities_visited": 56,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "The entire staff is well trained and very friendly  Hotel was completely renovated late fall of 2014   Rooms now have 55\" tv in living room and 40\" tv in bedroom  Furnishings are attractive and very comfprtable  Bathroom is very bright and upscale feelingWithin 2 blocks  you can dine at Maggiano's, Capital Grille, Cheese Cakefactory, Whole Foods,Chadwicks Iris Puband for little people there's McDonald's"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 11,
        "review_days": 0.44194961664841104,
        "helpful_class": 0,
        "review_text": "We stayed at Rambuttri Village for 4 nights and had a great time. We arrived into Don Mueang airport late and got to the hotel around 1am but it was all good checking in at this time (I think the reception is 24hr). We went for a wander down Soi Ram Buttri, the road the hotel is on, after dropping our bags and were able to grab some food at 2am at a restaurant next door. The road is beautiful with loads of fairy lights and lanterns hanging from the trees above, great to wander around in the evening and grab a drink at one of the many bars/restaurants.The breakfast buffet at the hotel was from 6.30am - 10am and had a good selection of eggs, cereals, fruits and some Thai curry/noodle dishes.The room was clean and blasting the air con after wandering around in the heat was blissful!They also had a luggage store, which we didn't use but many people were.Overall, would recommend as a conveniently located hotel and particularly for Soi Ram Buttri !"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "My family and I stayed at the Lombardy for the weekend of my wedding, and we all loved the decor and \"European\" feel. The Venetian bar on the main level is awesome for a quiet spot to have cocktails - seating is pretty much always available and the antique-style furniture adds a really nice touch. My bridal suite was great - it took up what felt like 1/4 of the top floor of the building, with a separate bathroom, bedroom, sitting/TV area and kitchenette. The large windows overlooked I Street neighborhood and quite a few pigeons came by to hang out on the stoop, which I loved. Room rates were extremely reasonable, and even though valet is necessary and not cheap, I found it to be worthwhile. Street parking isn't easy to come by in that area, but metro is only 4 blocks away in either direction. Overall, I would definitely recommend the Lombardy for anyone in the future!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 5,
        "review_days": 0.357612267250821,
        "helpful_class": 0,
        "review_text": "This was my first stay at the Ritz-Carlton San Francisco and I loved the decor, service and the spa was wonderful.  I really felt like it was a very personalized stay and I so looked forward to relaxing in the room after a long day."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.43702081051478603,
        "helpful_class": 2,
        "review_text": "We attended an owners presentation during our stay that was supposed to provide updates on the new owners.  It was supposed to take 55 minutes, but was a veiled sales presentation.  Not to big of a problem, but the answer \"no\" just doesn't seem to register with the salesman.  After saying no to the first salesman about 50 times, in several languages - we were passed off to another salesman.  Then he attempted to sell us and after about 20 no's, we were passed to a third salesman, and it took only 10 no's at that point.  You would think about three no's to the first guy should do it.  NOT"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 6,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 16,
        "review_days": 0.39868565169769904,
        "helpful_class": 0,
        "review_text": "My travel partner and I stayed at this hotel at Union Square, San Francisco, in early May 2016 for 3 nights. I booked the hotel with my Marriott Rewards membership number and paid the hotel with my credit card on check out. It was unlike me but somehow I lost the receipt for the payment. I have been chasing Marriott for the reward points for months and till now (30th December 2016), no sign of the points in my account. I submitted my booking number and a copy of the payment shown in my credit card statement to the Marriott Rewards \u2018claim missing points\u2019 website in accordance with the claim process. I was told that the hotel failed to locate a booking in my name. My warning to Marriott Rewards members who choose to stay there is that you must keep your receipts properly to claim reward points if they are not credited to your account."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "As noted by the name of the review. Poor Old Drake. This property has a great history, but terrible present. It's in desperate need of an upgrade and makeovers.   The property survives because of it's location and history, but is not a High Standard Hilton property.   Come on Hilton. Give this property the attention it deserves as well as your guest."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 8,
        "review_days": 0.28148959474260604,
        "helpful_class": 0,
        "review_text": "Loved this hotel! Clean all around and great service. Rooms are nice and are cleaned daily. Good location only a 5-10 minute walk from Ko San road. Would definitely stay again. The hotel bar/restaurant looks beautiful at night as it over looks the river. Although I never ate here so can't comment on the food. No complaints at all."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 147,
        "expertise": 0.012865497076023,
        "user_cities_visited": 62,
        "review_days": 0.098028477546549,
        "helpful_class": 0,
        "review_text": "My flight from Bangkok to Singapore departed at 9 AM, and the return flight is at 10 PM.  I found no other option better than Amari Donmaung Airport, and I made a right decision.  Traffic in Bangkok- you cannot predict it, and I don't want to take risk.  5 to 10 minutes walk to airlines' check in counters via the connecting bridge between the hotel and the airport, makes everything so easy and I don't have to rush.  Very very convenient lacation !!The hotel building although very old, but in a good condition (after renovation), as well as rooms- quite big, comfortable, and clean.  Most staff is OK, friendly and having good responsibility (except some at the front desk- they look serious, no-smile, and unfriendly).Near the hotel, there's a convenient store (7-11) and a market (about 200 metres away crossing a big street- be careful).  You may ask for direction from concierge.  Taxi are abundant, but if you want to go to city center, you are very far away, and it might take hours during the rush hours.  Unfortunately, there's no metro nearby.  Although there's a railway station, but I don't recommend it !!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 32,
        "expertise": 0.003978001939638,
        "user_cities_visited": 34,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "On a recent trip to Seattle for college visits we chose the Paramount Hotel, a small boutique in the center of downtown Seattle mostly for location, size (we don't like very large hotels) and rate (we refuse to overpay when we are just sleeping in the room) and were very happy with the choice. Seattle has a compact downtown and many good hotel options but the Paramount is perfectly located. Situated on Pine and Eighth Street, the hotel is two blocks from the glorious, historic Paramount Theater (where we saw Phantom of the Opera), near the convention center and an easy walk to the Pike Street Market and waterfront. Our room, a double queen on a low floor was small but well appointed and very quiet, despite a busy intersection. The beds were comfortable, linens crisp, and the room had a comfy chair, good lighting, a capacious desk and credenza with an oversized tv and mini refrigerator. The bathroom, while ordinary and not updated, is functional with a sink separate from a toilet and shower room. The lobby was pleasant with a seating area, morning coffee pleasant staff. The attached restaurant was quite good for breakfast and excellent for happy hour. This is a very good option in downtown Seattle if the price is right."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 28,
        "expertise": 0.002910490762195,
        "user_cities_visited": 23,
        "review_days": 0.7070098576122671,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights as part of a trip around the US.The room was good and clean, beds very comfortable.We ate out for breakfast and dinner, so couldn't comment about the restaurant, although we had a few drinks in the Brick and Beam, the adjoining bar. It too was pleasant with a good range of beers.The staff were friendly and efficient and it is in a great location, with good places to eat nearby. I would recommend Darren's, around the corner for a great breakfast.I would stay there again"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 23,
        "expertise": 0.013847511861414,
        "user_cities_visited": 8,
        "review_days": 0.474808324205914,
        "helpful_class": 1,
        "review_text": "In-city accommodations can sometimes be a strain on the wallet, but The Belltown Inn does not do that, and instead offers much bang for the buck.It's located in the Belltown neighborhood in downtown Seattle, and is within walking distance of the Pikes Place Public Market, the Space Needle, the shopping district, a light rail station, the monorail, and much more.  There are lots of restaurants in the area to choose from.  Bus transport in Seattle is excellent, and there's a stop just a few steps outside the Inn.  The staff is knowledgeable and friendly, and can get you to anywhere you want to go.It's an older and smaller hotel, but fully modern and up-to-date and very clean.  Our room was very comfortable and spacious enough to have a king-sized bed, chair, desk/bureau, and mini kitchenette with sink, microwave, coffeemaker, and mini-frig.  The Inn doesn't have a continental breakfast, but there's no need.  There are two convenience stores nearby to buy your own breakfast-making supplies, a coffeeshop next door, and Starbucks and Top Pot within walking distance.The Inn has five floors of rooms with some interior ones that look upon a small courtyard.  There's a roof-top deck with tables and chairs that offers small glimpses between buildings of Puget Sound, the Olympic Mountains, and the Space Needle.  It's quiet and peaceful and a great place to hang out. Smoking is allowed up there, but it doesn't impede a nonsmoker from enjoying the fresh-air space.Parking might be considered one negative - the Inn does not have its own garage nor dedicated lot.  Parking is available for an extra fee ($20/night) in a garage across the street, but it is on a limited basis.  I don't know how many guest cars can park there, but we did, and the convenience definitely outweighed the price.  Otherwise, it's surface parking in a nearby lot. (I'm not certain of the cost nor the hourly increments.)On an adjacent corner is a small off-leash dog park, but it wasn't noisy at all.  It was actually enjoyable to watch the dogs romp and play.  However, hanging around outside its fence were loiterers which could be a put-off.  But none bothered me when I was out walking alone nor did I ever feel unsafe at all.The fact is that we enjoyed our stay at The Belltown Inn so much that we extended our time there by two more nights.  It would have been more, but the hotel was fully booked, so if the Inn sounds right for you, don't procrastinate and make your reservations today!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 23,
        "expertise": 0.0032733826179700003,
        "user_cities_visited": 68,
        "review_days": 0.42168674698795106,
        "helpful_class": 1,
        "review_text": "The Rembrandt hotel is just off a main road which means the location is great for us. the lobby had a nice bar area and was quite big, service was great also. there is a pool which got very busy after lunch so we didnt use it at all as too much to see and do in the 3 days we had there. the Gym was also good which my husband used.the room was spacious with a comfortable bed, it was clean but felt it could do with upgrading a little. we were on the 17th floor so had a good view of the city although not sure at all where we were in terms of city location, only 30 minutes from the airport.if you need to get about use an uber, i found them to be cheaper than a taxi, it cost only 157 bhat for a 45 min drive in rush hour to khao san road (\u00a33.75), you can also barter with the tuk tuk drivers, this was a fun way home from khao san road and took only 25 mins coming back.we would stay there again if we went back to Bangkok"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 16,
        "expertise": 0.002317113538563,
        "user_cities_visited": 13,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "We had a four day visit and whilst it was relaxing and friendly this hotel needs some updating.The food was lovely but the restaurants are overpriced.We loved the dolphins and turtles but at the same time felt sorry they were in a contained environment.The beach is nice and the pool a little small but the service was solid."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 46,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "We were traveling with 2 toddlers and our must haves for a hotel were: relatively close to the sites, a good price, breakfast and cribs available. This hotel met all of our needs, and that was about it. In this case, you definitely get what you pay for! Breakfast was good, but was pretty much the same every day, and the dining room was quite small (we often had to wait for someone to leave to sit down). The rooms are tiny and were not filthy, but not really that clean (our socks were black after walking around for a bit in the room).The biggest short coming for this hotel for us was the entrance. There are about 10 steep steps that you have to walk up to get to the lobby/elevator level. There is a handicap lift on the side of the hotel that was out of service during our stay. This was a HUGE inconvenience to us as we had a large stroller and 2 kids and gear to carry up and down the stairs each time we came in or out. The staff didn't seem to care about how horrible this made our experience or about the safety of a handicap gentleman that my husband helped into the hotel. Not sure how long the handicap lift will be out of service, but I would check with the hotel directly to see if it's in service if steps are an issue for you before booking."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9353778751369111,
        "helpful_class": 0,
        "review_text": "Staff not friendly or helpful at all, don\u2019t acknowledge you.  Elevator so slow we walked down 18 flights of stairs each day.  Bathroom is so small and no fan so it gets foggy quickly and doesn\u2019t clear up very fast.  Fridge is Luke warm.  Location us good"
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 74,
        "expertise": 0.002674645269504,
        "user_cities_visited": 67,
        "review_days": 0.24534501642935302,
        "helpful_class": 0,
        "review_text": "Boyfriend and I stayed here for 3 nights - chosen because we wanted somewhere close to MBK (huge mall in central Bangkok). The room was spacious and very clean, the staff are welcoming and friendly.The hotel is a 3 minute walk to MBK Mall, there is a 7-11 located downstairs on the ground floor. There are 2 massage salons located nearby (5 minute walk) both open til very late.Food is at a decent price and there's a good selection on the menu.Buffet breakfast was worth the money - be sure to book in advance if you choose to eat the following day. Continental and Local breakfast available at the buffet.Beautiful balcony on the lobby floor with happy hour drinks around 99baht from 5pm-8pm daily.Only downsides - checking in took over half an hour (long wait / long queue) and only 1 staff member behind the desk. Not efficient when you've arrived after a 10+ hour flight.Also, the AC was set at 24 degrees Celcius and could not be adjusted. Still too warm for my liking :(Besides that, we really enjoyed our stay and would come back."
    },
    {
        "user_review_posted": 406,
        "user_total_helpful_votes": 126,
        "expertise": 0.001396355777754,
        "user_cities_visited": 137,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "Let me start by telling the good: the rooms are new, very modern, spacious, and comfortable. For the money, I feel that the rooms at the D are probably some of the best in Vegas. I'll definitely stay there again. The casino itself isn't any great shakes; it tries hard to be hip and attract a trendy crowd, but I wound up doing all my gambling at the nearby Four Queens. The restaurants (especially the D Grill) are overpriced and the menus aren't very creative, and the Long Bar charges waaaay too much for its drinks (seriously -- $9 for a bloody Mary made with bottom-shelf Skyy vodka?) Other casinos comp the drinks if you're gambling at the bar!To recap: The hotel is the best deal going, especially if you're wanting to take part in the Fremont Experience, but the casino itself needs some work."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 6,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.31544359255202603,
        "helpful_class": 0,
        "review_text": "Rooms small but exactly what we need since we weren't in the room much anyway. Everything was clean, bathroom was nice, closet with robes available, nice desk and TV set up.Hotel staff was friendly and courteous. Continental breakfast had good snacks that we took with us while out exploring.Hotel location amazing. Close to Bart, close to cable cars, and hop on hop off buses which I highly recommend.If you are a light sleeper, definitely do not get a room that faces street. The downtown area is busy at all hours.Overall thought the hotel was the perfect fit."
    },
    {
        "user_review_posted": 180,
        "user_total_helpful_votes": 104,
        "expertise": 0.0026947172263290004,
        "user_cities_visited": 158,
        "review_days": 0.3105147864184,
        "helpful_class": 2,
        "review_text": "We thought the fixtures and finishes were a nice balance between modern and classic. Although I can appreciate other reviewers opinions on the weird color schemes in the public spaces. To me, that isn't a real decision point when searching a scarce commodity like downtown San Fran luxury hotel rooms. Service levels were predictably excellent as in all Ritz Carltons. We visited on a busy weekend when many hotels were sold out but found a good rate here."
    },
    {
        "user_review_posted": 496,
        "user_total_helpful_votes": 170,
        "expertise": 0.00155364064452,
        "user_cities_visited": 160,
        "review_days": 0.284775465498357,
        "helpful_class": 0,
        "review_text": "Right across the street from Mirage, just up from the Venetian. I wouldn't class it as a hidden gem, but it is a decent, clean hotel, decent facilities without the \"resort charges\" that the bigger hotels put on you.Room was spacious, not a great view (it'll be a car park), clean, nicely decorated. Appreciated the fridge, iron and coffee maker.There is a limited gym and a business area.Would consider staying there again. Nothing outstanding, but good value."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.213581599123767,
        "helpful_class": 1,
        "review_text": "When we arrived to Carlton hotel we felt so good, relaxed and SAFE. Atmosphere is so calm. We really like it. You can find nice restaurants and bars around hotel. Room was clean and nice. We really enjoyed our stay in Carlton. Theo who is receptionist was awesome, he helped us a lot. We booked big bus tour at the reception and he recommended nice places to visit. Thank you Theo and Carlton Family. \u2665\ufe0f"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 14,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 12,
        "review_days": 0.537239868565169,
        "helpful_class": 0,
        "review_text": "I've just checked out from staying at Hotel Griffon for 5 nights as a solo traveller but visiting friends in SF. I would completely recommend the hotel.My room was spacious for a solo or couple. The bathroom was a good size and had a bath. The sink is actually in the main room, not bathroom but that's not as weird as it sounds. There was a tablet and HD TV and the tablet was set up for me, meaning I could order room service or new linen etc if I wanted to.The wardrobe was a decent size though there were only 5 hangers. That was fine for me but for a couple, that likely wouldn't be enough if they were staying for a week or two. The hotel provides an iron, hairdryer and even an umbrella - which is useful for a hugely changeable SF weather.There is also a separate area with a desk and chair etc.The only downside to my room - which lost it a star - was that there was little natural light. The hotel does play up the \"bay view\"  on the website but for the price I paid, I knew that was unlikely. But honestly, I opened the curtains on my first morning and thought it was still nighttime. I expected light - even if it was just looking at a building. There were 2 windows but they looked out onto air vents in the centre of the hotel. So yes, they looked outside but there wasn't any light.That actually didn't bother me - I just had lights on the whole time. But for anyone really wanting light in the room, speak to the hotel and I imagine you'll need to pay more.Just a small thing that I think could be solved smartly - I've seen other hotels use mirror in that middle space to bounce light around.Other than that, excellent hotel!"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 15,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 21,
        "review_days": 0.30065717415115,
        "helpful_class": 1,
        "review_text": "Great location. Central to shopping, restaurants, and on a beautiful beach! But what got us was the amazing customer service. Greeted with cool towels & sparkling juices-Alohalani was so friendly & even upgraded our room! A+++ we would absolutely stay again! Resort treatment at its finest! (Coconut shrimp at the pool was delicious!)"
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 48,
        "expertise": 0.001530755758205,
        "user_cities_visited": 59,
        "review_days": 0.10514786418400801,
        "helpful_class": 1,
        "review_text": "Stayed here twice in a week -- visiting family before and after a week-end in Big Sur -- and cannot say enough good things about this hotel!  We were treated royally by all of the staff (one of the bellmen even remembered us from a stay in the winter), given a lovely upgrade both nights, and made to feel welcome and comfortable at every turn. Cannot wait to come back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.599671412924424,
        "helpful_class": 0,
        "review_text": "This hotel was perfect for our short stay in San Francisco. It\u2019s located in the financial district so some restaurants and shops close early in this area. Service was good, Sarbi at the desk send up the extra towels and pillows we needed for our stay. My one issue was the tv in my room. I called down to the desk because the tv was freezing and not responding to my remote. Other than that, the hotel was good for our stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.458378970427163,
        "helpful_class": 0,
        "review_text": "If you have a layover in ORD, then this Hotel is a great location. Can access via underground tunnels or above ground. No plane noise. Rooms can be tight with family of four and luggage.Staff was very friendly, and made sure all rooms in party were near each other."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.466593647316538,
        "helpful_class": 1,
        "review_text": "1st time ever staying at The Hay-Adams, my family and I really enjoyed and had good time there. Everything in this hotel is gorgeous and clean, the staff is professional and friendly. Definitely we will come back next time."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 48,
        "expertise": 0.0017245858170400002,
        "user_cities_visited": 143,
        "review_days": 0.09090909090909001,
        "helpful_class": 1,
        "review_text": "Got a great deal through Expedia and were delighted with our room on the 10th floor facing the Strip - nice balcony so we could sit out and look at the lights.  Really large apartment with everything we could need.  Two Queen beds in separate bedroom, huge bathroom ad large living room with fully equipped kitchen.  So nice to return here after the noise and hubub of the Strip.  No casino!! About 2 blocks from the Bellagio/Caesar's Palace corner so not far to walk and there is a bus - might be different if it was really hot.  Staff were excellent and very friendly and helpful.  One of the bell boys drove us to the airport."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 25,
        "expertise": 0.002269516435063,
        "user_cities_visited": 182,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "I stayed here with colleagues from all over the country coming together for a one day discussion. The hotel is certainly convenient enough (a 10 minute walk from O'Hare gates), but that's about it. Rooms are average, definitely need updating. What was very frustrating was the ghastly internet connectivity in the guest rooms and in the conference rooms on the 2nd floor. If you're coming in to do a meeting and expect to have others join you via Skype or similar platform, good luck with that. I had faster internet connectivity using my portable wifi hotspot with a 2 out of 5 bar LTE signal. I wasn't the only one, everyone else in my group was complaining about being able to get anything done in their rooms. In this day and age, a business hotel needs to provide fast and reliable broadband connectivity."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 8,
        "expertise": 0.001328151499176,
        "user_cities_visited": 18,
        "review_days": 0.6046002190580501,
        "helpful_class": 2,
        "review_text": "Just checked out having taken 3 rooms for 8 nights from Xmas Eve until New Years Day.Booked 2 Queen Rooms & a King Room.Big price difference but all rooms are the same size, very small.Upgraded to a loft room for an extra $185 plus taxes per night (they didn\u2019t mention the taxes which were an extra 15%).Room was larger but the \u201camazing views\u201d are a breach of the Trades Description Act....just a deserted playground.The rooms have comfortable beds and the 50\u201d TVs are programmed to show 50 basic channels.Impossible to log in to the State of the Art Bluetooth/Apple device option.The bathroom privacy isn\u2019t for the faint hearted.No privacy offered from the glass screen WC\u2019s and a real no no for those who maintain privacy from their partner/spouse/parent/friend.No loo brush so lots of flushing !The climate control is inconsistent and in leaves you freezing cold or boiling hot (at the same temperature setting).The Public Advisors ( there seems to be no management ever available) are polite robots, unfortunately not one single issue was ever resolved.I don\u2019t agree with a no bell boy policy when I am being charged up to $800 a night !Yes that\u2019s right !!The hotel insisted on charging me to enter the Rooftop bar on New Years Eve even though I had spent nearly $12,000 in the hotel in just over a week.To extend my check out to 1.00pm they wanted an extra $50 a room.In \u2018Louis to Go\u2019 the uber cool looking Reception area \u2018Fast\u2019 eatery flatters to deceive.Every day we had to return the \u2018lukewarm\u2019 coffees which seemed to take 10/15 minutes to \u2018prepare\u2019....totally pretentious.The \u2018robots\u2019 peddle out the same non committal response...trained to never accept responsibility.... and always working when a manager is never available (during the busiest week of the year).I would like to compliment the Maid service who was very efficient.Even when checking out (on an iPad) you can\u2019t see your bill until you receive an email with the details).There is no doubt that this \u2018Concept\u2019 Hotel more than any other that I have come across in the last 50 Years accentuates more than any other that I am a \u201cdinosaur\u201d.Young trendy professionals may be happy to be \u2018rinsed\u2019 and \u2018ignored\u2019 within this \u2018soulless\u2019 institution which passes for being a \u201ccutting edge\u201d hostelry but for me I will be returning to the \u2018Grand Dame\u2019 establishments that Ian Schrager criticises in his well publicised interviews.Rather than criticising \u201cexpensive\u201d\u201d, slow room service\u201d improve upon it.After all this is not a cheap and cheerful option.The Public is not the only establishment in NYC to overcharge it\u2019s clientele and based on the wardrobe space guests are not expected to stay for more than a night or so, but the \u2018anonymity\u2019 of the customer/Staff relationship (or lack of it) leaves me cold."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.42113910186199305,
        "helpful_class": 1,
        "review_text": "First of all, the view from the rooftop bar/restaurant is AMAZING. If you don't stay here, at least go up to Octave Bar and look at the gorgeous city that is Bangkok. Worth it to overpay for drinks and just take it all in.Second, the room was incredibly comfortable, clean and beautiful. The shower and tub was magnificent, with beautiful city views while you bathe. The bed was the most comfortable place in Thailand. Very large rooms with all the modern amenities and large flat screen tv (not that we watched a second of TV while there, but it's there if you want it). I've stayed at Marriotts all over the states and Europe, and outside of a few JWs and Ritz' - this was the best Marriott room I've ever been in.Third, the staff is incredibly courteous and helpful. Called us cabs when we needed them, made sure that cabbies understood to run the meter (seriously if this is your first time in Bangkok, always make sure cabbies use the meter before getting in). On our last night in the city, I tucked my tired and travel-weary girlfriend in bed, went up to the rooftop bar on my own and proceeded to toast this wonderful country until about 2am when I realized I was starving. Went down to the lobby and asked the concierge if anything was open at that hour. She directed me to a little restaurant about a block and a half away called 55 Pochana, where I had the most amazing fried duck with chili sauce and fried basil, with a Singha beer. It was cathartic - one of those meals I'll never forget.I miss this hotel. I miss that rooftop. I miss Bangkok and all of Thailand. If you're even thinking of going - stop wondering and start planning. Find an airline deal, book at least a few nights at this Marriott in Bangkok (we stayed one night when we landed and 2 nights before leaving - with 8 nights of traveling to Chiang Mai and Ko Lanta in between). I wish we stayed longer and I can't wait to come back again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.735487404162103,
        "helpful_class": 1,
        "review_text": "There were 3 adults staying at this hotel.  We had the one bedroom suite.Pros:Location:  On the Las Vegas strip.  Convenient to everything on the strip.  Right next door to the Bellagio and Cosmopolitan hotels.Room:  Private bedroom with 1 bathroom, 1 queen-size sofa bed in living area.  Comfortable bed.  Fully equipped kitchen with full size refrigerator, stove, oven, dishwasher, microwave, utensils, cutlery, plates for 4 people, coffee maker.  One TV in the living area.  Dining table seating for 4 people, hairdryer, Neutrogena shampoo and conditioner provided in bathroom.  Air conditioner worked well.  Large walk-in closet in the bedroom.  Safe in the bedroom closet.This hotel is a timeshare, however, they rent rooms through the regular travel websites too.  We were NOT approached by any timeshare salespeople during our 4 night stay.Amenities:Free parking!  Free WIFI and great internet reception.  Covered swimming pool, health club with weights, cycles, sauna, hot tub, BBQ Grills in the swimming pool area.  Mini-market in the lobby area.  Guests can also use the swimming pool at the Cosmopolitan Las Vegas hotel right next door which we did use since we wanted an uncovered swimming pool.Cons:If you are using Uber or Lyft, which we did during our 5 days, the default address for pickup is for the Cosmopolitan Las Vegas which is right next door so you would want to text and/or call your driver to let them know you are at the Jockey Club.  Free shuttle to take you grocery shopping.Tip:We used Instacart.com to order on groceries online which got delivered to the hotel within 2 hours.  The bell desk will ring your room for pickup of your groceries once the Instacart driver is there.  If you're not in your room when the groceries arrive, the bell desk will hold it for you in their storage room.  However, they DO NOT refrigerate any items for you."
    },
    {
        "user_review_posted": 185,
        "user_total_helpful_votes": 91,
        "expertise": 0.0022777494475600003,
        "user_cities_visited": 130,
        "review_days": 0.727820372398685,
        "helpful_class": 0,
        "review_text": "We stayed at the Belltown Inn for four nights and we're happy we did.  It's smack in the middle of everything.  We walked six blocks to the Space Needle and the next day we walked seven blocks to Pike Place Market.  You can't do better than that.  The rooms are small, but nicely outfitted and the entire hotel is extra clean.  The hotel sits next to a park with a bunch of homeless people, but they kept to themselves and didn't appear to bother anybody."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 6,
        "review_days": 0.5005476451259581,
        "helpful_class": 2,
        "review_text": "If you have stayed at JW Marriott's in the past, this one will disappoint. Parking is triple the cost of the public garage 1 block away,  pillows sucked, tv was broken, restaurant doesn't serve steak, no business center. They don't have queen beds...only dounle or king. The location is fine, the Willard is a better deal and a much finer stay for the money. Very disappointing."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 4,
        "review_days": 0.193866374589266,
        "helpful_class": 0,
        "review_text": "Fantastic property with all the amenities right in the heart of the loop.  One of the best fitness centers I have seen in a hotel.  Would recommend this to anyone looking for a night in the city.  Great price for the location."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "The room was nice.  Concierge was extremely helpful.  Front desk clerk was moderately friendly.  When I returned home was when everything fell apart.  I had several extra charges on my credit card.  After several calls they were removed but if I had not looked carefully at my charges I would have been overcharged.  NOT good business."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 39,
        "review_days": 0.265060240963855,
        "helpful_class": 0,
        "review_text": "From the moment I walked in the door to the moment of checkout I was treated like royalty. At check it I was upgraded to the 53rd floor with amazing views. I had breakfast everyday at Bistro Buffet, great service and food. I went to the palms pool daily. Really nice staff there, the pool was beautiful. The pool area was clean, only one pool was open. The gaming floor was wonderful not too crowded. Great payout here. I took the shuttle daily to the strip to walk around very nice driver and easy to get to. Last night at the palms I went to the ghost bar, the view was beautiful, the bartender was nice. Overall 5 star experience."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 2,
        "review_days": 0.204819277108433,
        "helpful_class": 0,
        "review_text": "My friend and I celebrated her 60th birthday in DC and stayed at The George. We had a ball and the hotel contributed to that! They sent up a fun birthday surprise with champagne to get us started. We were welcome by the friendly staff at every happy hour. Johnny, Gabriella, Justine and Solomon were there to help when we needed suggestions for things to do, directions, etc. We used the metro and Uber like locals. We suggest trying out Capitol Deals for restaurants and tour offers. Just sitting in the lobby talking to The George staff about local stuff makes you feel at home."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 40,
        "expertise": 0.0024116896013610003,
        "user_cities_visited": 29,
        "review_days": 0.560240963855421,
        "helpful_class": 0,
        "review_text": "Excited to stay at this location. We are Kimpton fans and were willing to stay here for the location. We were told that notes for a specific room were entered into our reservation. Didn\u2019t happen. We were told that general checking is 3pm but because we were coming in on a Wednesday that 1:30 should be ok. Didn\u2019t happen.Impressed with the hotel but not the staff.We would stay here again but don\u2019t expire the to get the customer service the better boutique chains offer.The breakfast meat door is big and can be split."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 41,
        "expertise": 0.0019631100812820003,
        "user_cities_visited": 18,
        "review_days": 0.106790799561883,
        "helpful_class": 1,
        "review_text": "The Palomar is always one of my most favorite hotels in the city of Chicago because it's bright, cheerful, modern but incredibly cozy.  The staff is always helpful and they greet my pets with enthusiasm taking great care to make sure our stay is special.  I always end up wanting to extend my stay and honestly the rooms here are \"condo\" quality because the furnishings are modern, eclectic but never overly fussy.  Each time I stay I always seem to have the best views and my cat just loves gazing out the window staring at people down State Street and Grand.  If I could live here for a month or a year I would because everything in these rooms have an air of good feng shui and it seems so balanced and minimalist at the same time.  I love wine hour here because the flat breads they serve are delectable so you will want to come down to the lobby and indulge is some wine or sangria and flat breads if you have time.  The Palomar is also extremely noise proof and I always receive a great night's sleep because the beds are designed for comfort and the sheets are so luxurious you won't have any issues with insomnia.  If you can book a Superior suite you will enjoy a jacuzzi tub for two and at at this property the tubs are large enough to fit four people.  The whole atmosphere here is one of indulgence and polished luxury without the \"airs\".  Most of the guests who choose this location are fun and you can spend a good hour meeting new friends during wine hour and getting to know your \"neighbor\".  My pets were treated very well here and they always look forward to return visits."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 12,
        "review_days": 0.696604600219058,
        "helpful_class": 1,
        "review_text": "We stayed at Polo towers resort for 2 nights and Excalibur for 4 nights on our trip to Vegas so we had 2 hotels to compare, Polo Towers was the best. I do initially feel I need to warn people that when booking on an internet based site (agoda), our prepaid booking didnt include the \"Resort Fees\" even though at time of booking it displayed I had payed in full, upon checking in I needed to pay an extra 60 USD (30 per night), I wasn't happy as it wasnt disclosed at time of booking and to be able to check in it had to be paid, however, after a few emails to Agoda they re imbersed the fees to my credit card, and allthough I got upset with the reception staff at the time, I have to give it to the lady at reception whom stayed friendly and lovely to us upon check in regardless. Other than the extra fees, we couldn't fault Polo Towers, especially the staff. Incredibly friendly and helpful, they even called our room to check everything was ok. Explained everything perfectly. Every single staff member was ready to help every step of the way. We did avoid the 'welcome pack' and they did try twice to rope us into it, but we think it was the time share sales pitch so we dodged it. Location of Polo Towers is perfect in relation to the strip, and its nice not walking through a smokey stinky casino to get to your room. I would certainly return to Polo Towers. Thanks"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.12376779846659301,
        "helpful_class": 1,
        "review_text": "I suppose you shouldn't expect much from a Super 8 but this really was bad. There were holes and stains on the bath towels, rips in the curtains and I don't even want to think about the bed sheets. What makes it worse is the obscure yellow and green colour scheme which makes everything look drab. The keycard was very temperamental and one night, I was locked out of my room for over half an hour before I managed to find a security man to get me a new card. Breakfast was a buffet on paper plates which is just a little bit insulting. The location of the motel is the only good thing, close to the strip and just a 5 minute walk to the Flamingo. Overall, stay here if you're on a budget and don't plan to be doing a lot of sleeping in Vegas. If you like nice things, just don't."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "The hotel was excellent AND beautiful, starting with lovely tea in oriental cups, competent and simply fun waiters in the lobby bar, good dinners and breakfast full of choices, again with pleasant service. The rooms were tasteful. The large bathroom a marvel. Only one item was disturbing: I left behind two black tops in our closet (one with short sleeves, one with 3/4 ones.) They were never found. I talked to a gentleman in Lost  and Found; he promised to call back; he never did. It was an unexpected and unnecessary disappointment."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 12,
        "expertise": 0.008212354786336001,
        "user_cities_visited": 5,
        "review_days": 0.066812705366922,
        "helpful_class": 0,
        "review_text": "Staff was very welcoming , attentive to needs , room was nicely appointed rooms , bell services very knowledgeable sent me to one of the best steakhouses i have ever had .Thank you for making my stay in Chicago more enjoyable"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.5355969331872941,
        "helpful_class": 2,
        "review_text": "It\u2019s very difficult not to notice the complete awareness in their design as you enter the hotel...immaculate.  I felt a sense of peacefulness and comfortability instantly.   From the solid walnut woodwork, paired with plush furniture in the lobby and bar area.   The staff was pleasant and very attentive.  I was even more impressed with the room, it felt seamless in terms of quality and comfort matching the rest of the hotels aesthetic.  The view was spectacular.  Highly impressed, we will stay again and recommend to our friends."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "I stayed 2 nights at The Modern for a weekend stay-cation. I love how close this hotel is to all of waikiki and walking distance to most everything you would want to experience if you were visiting. The whole building and rooms are extremely nice and well kept. The pools and bar are exceptional and hard to get away from if you are just looking to lounge and relax ( you must have their signature Mojito! The best on island). Room service and the staff is amazing. Patience Benson made sure anything we needed was accommodated and much much more! I recommend this hotel for anyone staying in town or visiting. Very family friendly and secluded enough for a perfect romantic retreat."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 3,
        "review_days": 0.198247535596933,
        "helpful_class": 0,
        "review_text": "We stayed for 5 nights for xmas. Got problem when we arrived because they cannot gave us the room like what we asked (we booked since october) and my when my husband really complain with the reception, finally we got our room perfectly with little chocolate for each of us thats was so sweet.The staff are not really friendly and poor english except one of the girl name Rasna, we love her service since beginning. She really helpful and give us details we asked for.We love the location and Tuk tuk service. But we don't understand why same breakfast everyday? should change the dish sometimes because finally my kids bored and don't know what to eat. also why there is limited eggs order? only 1 eggs for one person?Anyway, except the breakfast and poor english for the staff, Rasna really gave perfect service for us and even when we let her know we were leaving, she came to us and say good bye. such a sweet girl. also we love the room really nice and clean."
    },
    {
        "user_review_posted": 167,
        "user_total_helpful_votes": 145,
        "expertise": 0.0041049975520650005,
        "user_cities_visited": 130,
        "review_days": 0.087075575027382,
        "helpful_class": 1,
        "review_text": "We stayed for two nights while travelling through Dubai and wanted to stay near Dubai Mall. We were placed in a Luxury Burj Khalifa View Room which certainly provides a full panoramic view of the tower and surrounding malls etc. An added bonus is also the full view of the Burj Khalifa complex fountain display, so you have a great setting for relaxing and watching the view change as the sun sets and the lights/fountain shows begin. The room itself is large and very comfortable, with large bed, sofa and coffee table, executive desk, large bathroom (with bath & twin vanities, separate shower & WC). There is also a large cupboard & luggage storage area beside the entry door - very separate from the living & sleeping quarters. The decor is natural and the room has full height glazing so is well-lit naturally. The hotel is a city tower, so vertically arranged. The outdoor pool is on Level 3 and provides a good size pool and large sunbathing area adjoining the fitness room, spa and all-day restaurant. It is a comfortable area to relax even though the view is limited (not Burj view side) and the surrounding buildings block the sun on the pool level later in the day. There are lifeguards and bar-staff on hand at all times. The reception area is attractive and the morning breakfast room was lively and bright and comfortable, with full international dining options. The Location is good for access to the Burj & surrounds, but taxis are not yet very aware of the hotel so there can be a short delay for waiting for a taxi to arrive (5-7 mins.). Alternatively, there are some restaurants and shops in the adjoining condominium development within short walking distance for immediate needs. The Hotel Staff are very attentive and engaged, and were very generous when mentioning a special occasion. Apart from the daily breakfast, we had limited room service but it was a good standard and delivered in a timely manner. In Summary, the new Taj Dubai is a very well put together city hotel and early indications are that management is very good. We would happily stay again."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 25,
        "expertise": 0.004744565817058,
        "user_cities_visited": 18,
        "review_days": 0.25465498357064603,
        "helpful_class": 0,
        "review_text": "How about a nice, clean, up-to-date hotel less than 10 minutes of leisurely walk from the White House? Melrose is it. Excellent bar, just the right kind of jazz music from the speakers in the lobby, comfortable, immaculate rooms, attentive staff. A+."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 16,
        "expertise": 0.005438123610914,
        "user_cities_visited": 249,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "We stayed at the Platinum Hotel and Spa over New Year's.  From the moment I booked earlier in the year, the hotel staff impressed me. They gave us a great room to watch the fireworks from our balcony (taking into account my concerns about having a small child out on the strip at midnight) and generally treated her like a princess upon arrival.There was nothing but genuine smiles and helpful staff all the way around - from the Stir bar, to doormen, valets and front desk.  I sadly had no time for the spa or never actually saw the housecleaning staff but our room was big, clean (though could be slightly updated) and the kitchen well stocked with the essential glasses and plates.I also appreciated the extra security on New Year's eve and was happy to discover the strip is a delightful place for families earlier in the evening too! Do not be afraid to take your children to Vegas for New Year's - the ambiance is fabulous and a great experience for all. No strollers, glass bottles, backpacks strictly enforced a good idea. Worth considering, we went back to our hotel around 11 PM to avoid the last hour rush and craziness to watch the amazing fireworks from the privacy of our balcony which was a good move with our daughter.The next day we went to another hotel for breakfast as we were looking for more of a big brunch atmosphere but if you want a business, quiet atmosphere, they had the traditional menu. Fresh fruit infused water appreciated in the lobby, as was the complimentary daily wine reception, but don't forget to put the coffee out early in the morning!Thank you Platinum Hotel and Spa team! You should be very proud. For a non-casino option, this is a quiet, welcoming oasis in the middle of Vegas. Count a 10 minute walk to the strip but an easy one!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 44,
        "expertise": 0.0032803882522510004,
        "user_cities_visited": 107,
        "review_days": 0.133625410733844,
        "helpful_class": 2,
        "review_text": "After reading great reviews, I was looking forward to my stay at this hotel, although it was only for one night.  The location is wonderful, especially if you like not being in the \"tourist zone\" and want to feel like a local.  It's in a prime upscale neighborhood, surrounded by beautiful old homes.  The views are wonderful because the hotel is perched atop one of the highest streets in the area.  Due to it's location, there are no restaurants very close by, if that's important to you.I'm afraid, though, that I can't give this hotel 5 stars and I don't see how it's rated #1 in the city as I've stayed at some far superior hotels (including old historic ones similar to this).  There is no air conditioning, and if you've been walking the neighboring hills all afternoon in mid-summer, the breeze coming through the open windows just doesn't cut it.  Also, the bathroom and common areas could use some updating...floors were uneven and creaky but the biggest issue was that the bathroom had an old style tub and shower curtain.  (I have a theory that if you are paying over $500/night for a room, you should not have to endure a shower curtain sticking to you during your shower...it just grosses me out.  I don't use one at home and I certainly don't expect to see one in a small tub in a luxury hotel in this day and age).There were some other little things -- WiFi did not work in my room, there's no valet parking...I was told where to go park (not a huge deal but I'm paying a lot for this place and I expected more).  Also, the breakfast was good but nothing special.The staff were very nice and attentive and the overall feel of the hotel was very nice, but I felt that for the price and the expectations that the TripAdvisor ratings set, I was let down in the \"upscale luxury\" department.  (Please, please update those bathtubs!)"
    },
    {
        "user_review_posted": 200,
        "user_total_helpful_votes": 64,
        "expertise": 0.001443230718305,
        "user_cities_visited": 358,
        "review_days": 0.021905805038335002,
        "helpful_class": 1,
        "review_text": "I stayed for 1 night only, in December, and it was one of the worst hotel experiences. The internet was slow, the mattress was so saggy that we kept rolling to the middle of the bed. Internet was veeery slow... And I was charged 20$ per person for a very mediocre breakfast, though I'm Gold member with Marriott and have always had upgrades and free breakfast. What upset me the most is that nobody told me when I was checking in that I would have no breakfast. Made a scene at the check out, but that didn't help much - the customer service really sucks at this hotel, they were trying to tell me that the awful room they gave me was an upgrade (really?)... Well, this was the first and last time I stayed there, that's for sure!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 16,
        "expertise": 0.0008855391179120001,
        "user_cities_visited": 32,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "We stayed at the Hilton for 10 nights when we stayed on Oahu. The hotel is pretty clean, they have some nice live music in the bar area at night and the pool area is great. They have a good restaurant inside the hotel that is open 24/7, it came in handy. If we ever go back to Oahu I would definitely consider staying again."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 22,
        "expertise": 0.001983933814064,
        "user_cities_visited": 28,
        "review_days": 0.46385542168674704,
        "helpful_class": 0,
        "review_text": "Horrible,didn't have our reservation although we had the copy reservation and were booked out. Arrived 11pm And they had no rooms left. Didn't care and didn't even try to find another room.Thank heavens night auditor arrived. The two young women shrugged and said we can't help it wears full!Never again holiday inn. Wrote to you and didn't even get a reply!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 185,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "Of course, all hotels need remodeling from time to time but I was surprised to find out when we walked into the lobby. I think because of the construction we were able to use elevators that were on the opposite end of our room (which was overlooking H street, main entrance) so there was a lot of walking to get to elevator then back to our room. Room was nice and clean. Staff was friendly and professional. Very central location."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 23,
        "expertise": 0.0016075505648490002,
        "user_cities_visited": 40,
        "review_days": 0.187842278203723,
        "helpful_class": 1,
        "review_text": "Can't go wrong with this hotel and the location itself. It is walking distance to the beach a couple blocks away but it's hawaii enjoy the sun. Not by the beach itself but very accessible. I was here for business with side leisure a couple of hours a day so i made the most of it. The hotel is clean and after several requests from housekeeping, they served with a great smile. I commend the staff for attending to my wife's demands even after past midnight. Will definitely recommend this hotel  to friends as this hotel doesn't break the wallet."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 18,
        "expertise": 0.0019219468885750002,
        "user_cities_visited": 33,
        "review_days": 0.937020810514786,
        "helpful_class": 1,
        "review_text": "I have been staying at this property for about 10 years.  I recently stayed and on a rate of $140.00 a night they charged a resort fee of $32.00 and parking of $17.00 per night.  So you are paying a 35% increase on the advertised rate.  Let's face it - it's not a resort - for $32.00 extra night - there is not fantastic gym, pool, etc.This place has become a rip off and you should look for other places to stay."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 15,
        "expertise": 0.002317113538563,
        "user_cities_visited": 21,
        "review_days": 0.20208105147864103,
        "helpful_class": 1,
        "review_text": "I booked the hotel for 2 nights only. The first impression was alright, the guy at the reception was quite friendly and the entrance seems to be fine. I been given a room on the 4th floor, as soon as i got out the lift i could hear all the noise from other rooms - not a good sign. My room was good size but stank of old wood, it didnt really bother me but was definitely not appealing. The bed was comfortable...even though someone left a long hair on the pillow, i shave every 3 days so definitely not mine! Turn the pillow upside down try to not think about it. The door had a visible gap around its edge where the corridor light was coming inside but i was so tired i just passed out in the warm bed. In the middle of the night i woke up with loud noise i think it was the rubbish truck or something...the noise was incredibly loud and annoying, i woke up with a headache...amd i noticed just the day after is a common complain on the tripadvisor page... those windows definitely are too old for 2016!  After all the hotel wasnt that cheap and it cannot justify the price - yes ok is a good position but ive seen similar price around...i wouldnt reccomend and definitely not booking this again, im pretty much a flexible person but I hate when I cant get at least a good sleep...that should be the first function of an hotel, right?Worth to mention the shuttle to the airport I got booked through the reception, im not sure it's connected with the hotel (but ot may be as it was reccomended by the doorman) it did bring me on time at the airport BUT i didnt really like the arrogance the driver ask me for tip, i just realised i shouldnt even tip him as he wasnt talkative, not helpful and moody through all the journey...at least the city was amazing and i had a great time, next time i will book somewherelse.Oh internet was super slow in the room. Good in the reception"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 24,
        "expertise": 0.003218738670575,
        "user_cities_visited": 53,
        "review_days": 0.169769989047097,
        "helpful_class": 0,
        "review_text": "The rooms are not large nor is the hotel 'luxury' but we loved this hotel.  Wished we could have stayed longer.  The most comfortable king size bed I slept in during our 4.5 week North America trip.  The most amazing shower!!  The water pressure was the best I've experienced in all the hotels I've stayed in!  Great job done by housekeeping on a daily basis.  Great wifi.  Free wine in the lobby at 5:30 everyday.  Great customer service by all staff.Location was excellent!  5 minutes by foot to Union Station or 10 minutes to the Capitol.Eat at the Bistro Bis downstairs!  The most amazing food!!  It's expensive, but worth every penny!!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 125,
        "review_days": 0.31106243154435903,
        "helpful_class": 0,
        "review_text": "Stayed at the Westin st Francis also and this Westin is much better.  The rooms are much nicer and the breakfast is good.  The only strange thing is the facility fee, I travel a lot and sometimes see something like this at a resort but this is my first time seeing it at a city hotel, they should just roll it into their room rate as it seems odd.The staff are very nice hear and it is in a good location for tourists."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 192,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "We stayed at The Drake for a week and we had a great time enjoying Chicago. Location is fantastic, Michigan Avenue is right around the corner with plenty of shops and restaurants a few steps away. The hotel itself is very nice with its particular decoration and atmosphere. Rooms are clean and well maintained though some things are a bit old and don't work very well -like bathroom ventilation and the internet signal in the room- All the personnel of the hotel was super friendly and helpful. Special thanks to Mary Carmen and Andrea (concierges) and the breakfast team: Giselle, Toni, Alex and Araceli, you guys are great!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 17,
        "expertise": 0.0027356397934760004,
        "user_cities_visited": 70,
        "review_days": 0.5892661555312151,
        "helpful_class": 0,
        "review_text": "Dinner on the terrace was spectacular, the food was faultless and the service excellent.The Moana is lovely hotel to visit even if it's just to pop in for a drink either on terrace or down at the beach bar."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "We could not afford to stay at the hotel, but my wife and I wanted to see it, so we did stop in one afternoon for drinks. The outside building is amazing, maybe the nicest in D.C. The interior is beautiful. It has been restored to the way it looked when it was the Old Post Office. That makes for a fascinating look with some admittedly odd features, but altogether it works well. We met a charming young lady at the reception area named Jensen (spelling?) who gave us some of the history of the building and told us about the restoration. The waitstaff was very friendly, even though it was fairly obvious that we were not staying there. I did not see any of the stuffy or rude behavior that has been mentioned in some of the negative reviews. After we had a couple of $8 imports (which was reasonable for the city), we went up to the top of the clock tower. That was worth the visit by itself. It has an incredible 360 degree view of the city. You can see almost all of the major monuments and buildings. It was free with no wait and you can stay as long as you like. I can recommend the hotel as a guest, but it is definitely worth the time to visit."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 30,
        "expertise": 0.002317113538563,
        "user_cities_visited": 24,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "I've stayed at a lot of the properties in River North, Miracle Mile and Gold Coast. This one was new to me (note this is the one on E. Huron), and I'm glad I booked it. I arrived at mid-morning and was able to get checked in. The room was nicely decorated and there were charging plugs everywhere (a huge plus). The bathroom was a bit small, but it met my needs (towels were fluffy and plentiful).The free wifi worked fine. The free breakfast was above average, and the Mezzanine on which it is located is excellent: plenty of seating, TVs, business center with lots of PCs to use, chairs, tables, couches; one of the best I've seen. The rooftop pool/fitness center offers a terrific view of both the Loop and the lake, and offers tables and chairs in a shaded area for hanging out.The lobby area is nice, co-joined with their sister property. There is a 24 hr self-serve concession area, nicely stocked. People have complained about ambulance sirens (hospital is next door) but I was on 24th floor and not an issue for me.The only downside, and significant to me, is what others have mentioned: elevator service at peak periods; t's pretty bad. I heard people in the stairway coming down from higher floors out of frustration/desperation. When you do finally hear the \"ding\" on your floor, you'll be greeted by a fully packed elevator (while the other two are whizzing by your floor). Best to board one going up, and you can join the aforementioned hoard on the way back down. Plan accordingly. On the other hand, you DO need to walk off that deep dish gut-bomb you ate at Giardano's last night, don't you??"
    },
    {
        "user_review_posted": 293,
        "user_total_helpful_votes": 108,
        "expertise": 0.0016791823937020002,
        "user_cities_visited": 220,
        "review_days": 0.26396495071193804,
        "helpful_class": 0,
        "review_text": "After a hectic ride through the streets of Bangkok  in a taxi trying to reach Shanghai Mansion Bangkok the welcoming lobby was a respite from the chaos that ensued outside.Bangkok, as you know, is a very busy city. However Chinatown takes this to a completely new level!  People are everywhere as are cats, street food vendors and a myriad of merchants.  Tuk- tuk drivers vie for your attention as you try to cross the street, with the creeping feeling that this may not be a smart idea.   You make it (having followed a little old Chinese lady that the drivers are reluctant to hit!).Ah but the lobby....peaceful, air conditioned with water features gurgling in the background.  Home for a day.  Breathing slows and calm awakens.A friendly staff person invites you to your room, which it turns out is another layer of peace and tranquility.  The quietest room I have ever been in.   At the end of a hall, adorned by a Lon pond with small fish, this is truly heaven.   Complimentary beverages in the service bar, a bathtub as large as I have ever seen, a king bed well named and Internet service that works well.   For the $70 invested, I am feeling that this was a great idea.The neighborhood is chock-full of people,  sights ,and  smells. Simply amazing how many food vendors there are. All the street food appears to be delicious and well prepared. This will be a night to remember!  And it truly is, the best night of three spent in Bangkok.If you dare to spend time in Chinatown in Bangkok, this is the hotel to spend it at.  the service, the amenities, the rooms, everything is delightful. Try it.  It may very well be the most memorable decision you have made!"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 27,
        "expertise": 0.0015489324377730002,
        "user_cities_visited": 464,
        "review_days": 0.24041621029572802,
        "helpful_class": 0,
        "review_text": "Overall, I give this hotel top marks for their best asset: the staff. We recently spent three nights at this hotel and everyone was so nice and accommodating. Love the touch of room service asking to enter (like a 5 star would).Alexis, like most of Seattle, is on a hill. Cars/trucks have to make a little extra effort at the stop lights. Cue echoing engines through the night and me the unlucky light sleeper. On night one I had to sleep on the sofa in the suite's lounge to be away from the massive windows. Night two they got me a fan to dampen the noise and it worked a treat! Holiday saved.The historic building is charming and incredibly well located for the sights. Walk up to Pike Place, catch the ferry in minutes and just pop up the hill to the Sky View.Tip: book the town car service. Costs the same as a cab and more reliable than uber."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 70,
        "expertise": 0.006553255750054001,
        "user_cities_visited": 28,
        "review_days": 0.279846659364731,
        "helpful_class": 1,
        "review_text": "This review is long overdue.This hotel hasn't let me down, (resort I should say)I'm a picky guy when I spend 400+ a night on a room. I want to be treated well, I want staff to acknowledge my presence, and I want them to be courteous and kind and helpful and most importantly quick.In a consumers' world, we have to pay attention to detail. Otherwise the providers will become lazy..At the St. Regis, attention to detail is not a problem. To say the least, they go overboard.All the rooms are cleaned to perfection before arrival, I've stayed here a total of 6 times and have never found something from the room \"before\"Room service is of 4-5 Star quality food, hot and ready and fresh.Do not tip the room service, the gratuity is already factored in. Unless you feel like splurging.Amazingly well done eentree choices ordered directly to your room..The reason I go to hotels, is to escape life, go to the spa, sit in my room, watch movies, and be waited on.This hotel does it all.For a Price.a 3 day ultimate vacation as I like to call it, room service once a day, and the spa once a day,Can easily run you over 2000-3000 Dollars here.If you want to just enjoy the room and resort, you can get away with spending 900-1200 on a room for 3 nights and just enjoying yourself.My first stay here was with a Mercedes Benz Voucher way back in the day.Thanks Mercedes Benz, you introduced me to a fantastic resort!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.650054764512595,
        "helpful_class": 1,
        "review_text": "Made a reservation 6 months in advance for a conference.  Hotel gave us 1 bed for 4 people.  At check-out, the hotel charged us a higher rate than was on our email confirmation.  They argued with us over price making the problem our fault even though we had documentation.  Hotel staff struggled to divide the bill amongst the guests.  They would not bring us a manager.  Check out took 45 minutes.  This hotel cannot handle a large conference."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.16210295728368002,
        "helpful_class": 1,
        "review_text": "Spent 13 nights in its hotel and everything  was perfect from check in to checkout, we had an executive room which was beautiful and included the use of the executive lounge where you had a good choice of food and drink, the breakfast was very good with loads to choose from and we used the Ccco cafe and 57th street restaurant which were both very good. Staff very friendly and helpful. will hopefully be returning next year"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.757940854326396,
        "helpful_class": 0,
        "review_text": "Good staff. Location is great. Rooms trying to be updated but are still outdated. Beds aren\u2019t comfortable. Very few amenities. Usually a fan of Kimpton Hotels, but this is a rough go. Just not worth the $$$."
    },
    {
        "user_review_posted": 188,
        "user_total_helpful_votes": 132,
        "expertise": 0.0032984240341250005,
        "user_cities_visited": 102,
        "review_days": 0.976998904709748,
        "helpful_class": 0,
        "review_text": "Nice hotel with a great location a couple blocks north of the Water Tower.  Our high-floor 1BR suite had spectacular views north and east over the lake.  However, parts of the room felt in need of a touch up / renovation (some peeling wallpaper, nicks etc.)The staff generally provided the usual excellent Four Seasons service, though seating at brunch was limited and service lacking (needing to hunt down the waiter, utensils and foods running out at the buffet, etc).Overall a nice experience but not enough that I would again pay a premium to the other excellent 5* hotels that are within a few blocks."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.712486308871851,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for 3 nights. The hotel is really nice on the inside, definitely keeping the old charm and architecture. The rooms are very small but do the trick as if you're in Chicago you're probably sightseeing most of the day. The location on Michigan Ave. is perfect for all the best sightseeing things as well as the museums and just amazing for getting on the red line. As for it being haunted, the hallways are a little creepy like something you'd see in The Shining, but we didn't have any sort of ghost experiences."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.335706462212486,
        "helpful_class": 0,
        "review_text": "This hotel has the most professional and accommodating staff I have ever experienced.  The hotel is well located for shopping, restaurants and nightly entertainment.  Going to a sporting event, a night out or shopping this is your location.We live in the suburbs of Chicago but wanted to stay downtown with our friends from out of town.  We were very pleased with hotel and the proximity to all Chicago attractions."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.50985761226725,
        "helpful_class": 0,
        "review_text": "We stayed here for 4 nights between 14-18 July.Quality of service varies during our stay from the restaurant for breakfast and HousekeepingHousekeeping with regards to topping up of shampoo, shower gel, hair conditioner. I had to request for 2 nights as housekeeper did not replenish the supply. Finally they do so for the next 3 days after I brought it up to hotel management who agreed that it was unacceptable service. However, they are quick to respond though.Breakfast - Service staff were disorganised, they are more concerned about clearing the tables after the guest has left than serving. We had to ask for beverage several times before being served. Cutlery not well prepared.Commendable service to Concerige, reception. Service was consistent. Check in and check out was a Breeze. Concerige service were good. Commendable for a 5 star hotel.Location3 mins walk to sky train, subway and terminal 21 shopping mall.Room is clean and spacious. Water pressure in the shower is strong. Mattress is too firm for someone with back problem. Water cistern takes a long time to flush.Breakfast - Good selection of breakfast specially with fresh fruit juice and artisan bread."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 9,
        "review_days": 0.30832420591456705,
        "helpful_class": 0,
        "review_text": "The place locate in excellent location just near to the underground, line to the airport, near to the shopping streets, and Michigan Avenue.The hotel didn't have breakfast, the nearby bar has breakfast, but not rich enough, the price for the breakfast was normal.The rooms was wide enough, and very clean,with coffee machine.In short the price performance of the hotel was good"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 29,
        "expertise": 0.0030894847180840002,
        "user_cities_visited": 165,
        "review_days": 0.088170865279299,
        "helpful_class": 0,
        "review_text": "Worst service !Bad attitude from the FO at the check in , this hotel seems have not got enough people to work because the phone never been answer proper time - always put on hold in room service- laundry - bell desk - concierge and their guest service.   How are we going to receive the right service & accurate on time from them ? Always waiting on the phone."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 7,
        "review_days": 0.12541073384446802,
        "helpful_class": 1,
        "review_text": "First, the good news. This property is a grand JW Marriott hotel. The lobby is spectacular and the rooms were updated and the accommodations are nice.Now, comes the 1st of the disappointment. When I checked in, I was told there was construction continuing but not on my floor. However, the very next day I heard AND saw construction on my floor with hammers banging on either side of the room. When I called the front desk, I was told it was the floor above mine and the workers would be done by 5 PM.  That's what I would call being deceived.All that to a Platinum Marriott Rewards member. I certainly did NOT appreciate that. Could it have been because I was using the rewards instead of paying for the room? I certainly hope not.Next, the 2nd disappointment. The food selection at the concierge lounge was on par with any regular Marriott hotel not something that I would associate with the JW brand."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.435925520262869,
        "helpful_class": 0,
        "review_text": "I stay here for 4 nights, good air condition, clean room and comfortable beds.Will come back again and recommend to my friends.Staff here very friendly too. Hotel is very strategic location, near 7-11, BTS and MRT"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.5744797371303391,
        "helpful_class": 0,
        "review_text": "WOW I have never seen this in a Marriott.  It is their new room service limited but supposedly fast room service menu. ALL served in plastic, including the silver wear and wine glass.  Seriously if you are traveling and  want comfort,  do not pay Marriott prices,  it is not worth it.  What a stupid decision.  Is this a budget airline.  Felt like it but the price are real MArriott ones ...  Don\u2019t go @marriott"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 32,
        "expertise": 0.0025682292915110002,
        "user_cities_visited": 17,
        "review_days": 0.7026286966046,
        "helpful_class": 1,
        "review_text": "I am used to travel to Bangkok 2 times per year.I chose Evergreen Place for my first stay on 2012 and never changed later becaus, in my opinion, everything is perfect.I am sorry for new customers because maybe I repeat what I wrote already in previous comments but the rooms are really large and well furnished, including a kitchen, The bed is very comfortable,They refurbish the rooms frequently and always transform part of the commun areas to improve them (currently, the sauna and locker area).I want to underline especially how the staff is helpful and friendly.At last, the location is the best one you can find, close to every shopping mall and easy to connect with Suvharnhabumi airport using airport rail link.Just back from my last stay month June, sure I will stay there again next February.I am really happy to recommend this hotel once more."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 11,
        "review_days": 0.6807228915662651,
        "helpful_class": 0,
        "review_text": "My sister and I planned a last minute visit to Chicago and were looking for a spot with a great outdoor pool, since the weather was going to be very warm. So glad we found Radisson Blu! The hotel is beautiful and the amenities are top-notch. We spent most of our time at the pool relaxing but were also wowed by the excellent gym facility, convenient common areas, beautiful lobby, comfortable beds, awesome buffet breakfast, and genuinely friendly service. I am already planning a return visit to Chicago and plan to stay here again!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 14,
        "expertise": 0.005118020013749,
        "user_cities_visited": 10,
        "review_days": 0.44194961664841104,
        "helpful_class": 1,
        "review_text": "Husband and I stayed overnight during an impromptu sightseeing trip.  Upon check in there was an issue with our reservation as it was done through Tripadvisor.  The staff was very helpful and all was eventually straightened out.The location is great and we had a cool view of Union Station.  The hotel is freshly renovated. The bed was comfy and I really liked the pillows.Our room was TINY!  So tiny we had to take turns to walk around the bed, which is the only piece of furniture in the room except for a small chair.  There is no closet or place to put your luggage. The bathroom was also tiny so getting ready was uncomfortable. Traffic noise from outside is also an issue."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 119,
        "expertise": 0.007392695575416001,
        "user_cities_visited": 73,
        "review_days": 0.940854326396495,
        "helpful_class": 1,
        "review_text": "This hotel is elegant, stylish, convenient, safe and ultra-friendly. For 6 exquisite days in San Francisco, we had the pleasure of staying at the Huntington. The suite was quiet, spacious, bright, airy, sparkling clean and beautifully decorated in mix of traditional and modern furniture and textiles. The concierge, reception,doorman, housekeeping and room service were all efficient, helpful and upbeat.I love a great spa and Nob Hill Spa is lucky to have Eric and Tee who both give an amazing 80-minute deep tissue massage. Although I relaxed and enjoyed most of the time I spent at the spa, I wish spa etiquette was more recognized and respected by other guests as it was frequently alive with loud conversation.  The terrace and infinity pool are lovely and the spa is well maintained and impeccably serviced but the change rooms could use a face lift and the steam room is really tiny.The only let-down of this hotel is the fitness center which is little more than a few machines and some free weights. There is no mirror, running water, fruit, etc. Thankfully, the next hotel upgrade will involve the gym.  I can't wait to see it on my next trip to San Francisco as I will definitely stay here again. Overall, a gorgeous hotel and a wonderful experience!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 18,
        "expertise": 0.003250749030292,
        "user_cities_visited": 14,
        "review_days": 0.387185104052573,
        "helpful_class": 1,
        "review_text": "This hotel offers an amazing value for your money. Really nice rooms,compared to fremont street hotel. Luxurious surroundings and good service. Except for the valet service. Super slow valet service,it was like sending a snail on a mission. Otherwise,great stay"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 11,
        "expertise": 0.004744565817058,
        "user_cities_visited": 101,
        "review_days": 0.38116100766703104,
        "helpful_class": 0,
        "review_text": "During my backpacking trip I stayed in several hotels and this was definitely my favorite. It was a perfect stay. Received a welcome drink at check-in, everything in mini bar was complimentary, and also had a 3-pm check out instead of 12pm, since I had a Club  Room. Dinner at their restaurant was good and the rooms were beautiful. I had a great city view from the 20th floor. I had room service for breakfast and it arrived quickly and the server was nice and friendly. The rooftop pool and bar were also fantastic! Unfortunately, I was only here for 1 night due to my flight issues, but I definitely would have stayed here longer if I could.Overall, I highly recommend this hotel!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 12,
        "expertise": 0.0017689791530960002,
        "user_cities_visited": 22,
        "review_days": 0.785323110624315,
        "helpful_class": 0,
        "review_text": "So the rooms are not vast and the bathroom was a bit of a squeeze. But you\u2019re in NY and if you want to spend 24hrs in a hotel room then you\u2019re missing the point.Excellent staff. Polite, good humoured and helpful.Good boutique food options. The guy complaining about the portion size was probably the same guy who complained about the room size.Excellent little roof terraceAll in all, great attention to detail. Good basics and nice little twists."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 10,
        "review_days": 0.934282584884994,
        "helpful_class": 0,
        "review_text": "The James in NoMad is a perfectly fine hotel in general. Room service, gym, good sheets and towels. If you get a good price and you want to be in this part of town, you could definitely do worse. But I wouldn\u2019t recommend it for two reasons: 1) I tried calling five times and never once had someone answer at the front desk. Frustrating. 2) It\u2019s a refurbished hotel and they did a nice enough job with materials but my room was miniature and dark."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 144,
        "expertise": 0.006187915820487001,
        "user_cities_visited": 112,
        "review_days": 0.048192771084337005,
        "helpful_class": 1,
        "review_text": "This hotel is shooting for a boutique feel but it seem too big and rooms are too stuffy to achieve that status.  The room looked clean but had a bit of an overall dingy feel to it, likely just due to the really dark carpet.  The lobby, on the other hand, is very lovely!  We opted for the street view room, which had zero view and was too noisy to keep the window open.  Even with the window closed, we woke up to a person yelling like mad at 4am.  I would suggest the interior courtyard rooms, which they did offer to us.  The bathroom is super tiny but very recently gutted and remodeled to be quite modern, nice, & spotless.  The room overall had a great modern decor, but then this odd tv stand/ dresser that was not refinished.  Comfy nice bed, Keurig in room, security at front door.  There is a tiny outside track you have access to as a guest.  The location is the key with this hotel... along with the price.  You can walk 15 minutes to Pier 1 (ferry station), the BART is literally less than 3 blocks away (straight shot from the airport), and the area is very safe for the middle of the city.  For $200 per night, this is a good choice and I'll stay here again... in fact am doing so next month!"
    },
    {
        "user_review_posted": 558,
        "user_total_helpful_votes": 190,
        "expertise": 0.001542764962269,
        "user_cities_visited": 338,
        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "Modern hotel in perfect location. Small room but adequate for two. Small bathroom but navigable. Clean with good amenities. Pleasant staff and we were permitted to check in early. Lovely atrium. We are walkers so we walked as far as Golden Gate Park. But it\u2019s perfectly located for the Wharf, North Beach, and Union Square. Trader Joe\u2019s around the corner. Starbucks around the corner. We ate at the local  restaurant, Pescatore, and it was fair. We purchased yogurt at TJs for breakfast and saved a bundle on this meal. There is a frig and safe in the room. We would stay here again. We didn\u2019t rent a car and I read the cost of parking was very high. Just take note. Very good hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "The red planet asoke has wonderful staff and is willing to accommodate to make your stay as pleasant as possible. It is also located in a very convenient central location. Right next to sukuhmvit MRT and Asoke BTS so you can travel very easily. Would highly recommend visiting Red Planet."
    },
    {
        "user_review_posted": 194,
        "user_total_helpful_votes": 79,
        "expertise": 0.001866658476574,
        "user_cities_visited": 124,
        "review_days": 0.365279299014238,
        "helpful_class": 1,
        "review_text": "We appreciated the cool room, the pool for cooling off, the close restaurants and beaches, and the cordial staff who greeted and supported us during our stay. While we do not enjoy city life ordinarily and find Honolulu too much of a bustle for our tastes, anyone who wants affordability in a location close to shopping and surf will find this hotel an excellent option."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 10,
        "review_days": 0.200438116100766,
        "helpful_class": 0,
        "review_text": "My room and in general the hotel were VERY Clean, cosy, quiet. The staff are kind and helpful and friendly and can all speak English. The hotel is located in a quiet street and it is close to shops and resturants.I highly recommend Phranakorn-Nornlen Hote."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 25,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 95,
        "review_days": 0.5958378970427161,
        "helpful_class": 0,
        "review_text": "I knew it would be a good stay as soon as I was upgraded to a one bed suite upon check in. The hotel is very clean, staff were professional and kind and I really cannot find a single fault with my stay. Thoroughly enjoyed it."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 44,
        "expertise": 0.002138248633832,
        "user_cities_visited": 176,
        "review_days": 0.45673603504928806,
        "helpful_class": 1,
        "review_text": "Fantastic location -- this is one of the closest hotels to the Mall!  Just a 10 min walk to the Air and Space Museum.  Perfect for families with kids ... no need to drive ... just walk up to all of the museums!We were in a 2 bedroom suite.  Wonderful!  clean!!  spacious.  The laundry facilities are beautiful -- lots of machines, very clean!  The staff are helpful and friendly.The breakfast buffet is fantastic -- huge assortment of healthy and yummy stuff -- kept the adults and kids happy and full!"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 87,
        "expertise": 0.006489297142226001,
        "user_cities_visited": 223,
        "review_days": 0.32584884994523505,
        "helpful_class": 0,
        "review_text": "The Shoreline is a good tourist class hotel. Location is absolutely in the middle of everything - so perfect if you want to explore Waikiki. The staff are friendly and helpful. Try out the cafe to the left of the entrance which serves organic breakfasts with local specialities! Room was clean yet a little small for a family of four...but housekeeping were friendly and charming. We really enjoyed our stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8170865279299011,
        "helpful_class": 0,
        "review_text": "Hotel near BTS Thong Lo station within 7 minutes walk. A lot of masssge shop. Styles design, all staff are friendly and politely. I was enjoyed the toilet bathtub but door sound insulation equipment needs improvement. Breakfast, generous places to enjoy, but the style is not a lot of talk. Overall is a nice hotel will be back again."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 29,
        "expertise": 0.006011062658012,
        "user_cities_visited": 12,
        "review_days": 0.209748083242059,
        "helpful_class": 1,
        "review_text": "We stayed at the Paramount for 5 nights when we traveled to Seattle for our granddaughter's 4th birthday.  I hadn't been to Seattle previously so I researched many hotels and especially location near the sights we wanted to visit.We hit the jackpot with the Paramount; if there's a better location to discover Seattle I can't imagine where it is.  The Paramount is 5 or 6 short blocks to the Pikes Market about a block and a half to the Monorail which is a quick (and really inexpensive) ride to the Space Needle, the EMP, absolutely outstanding with varied and innovative interactive features - a must see, and the Bill & Melinda Gates Exhibit.  Nordstrom and Macys, and other retail shopping is very close by, never walking more than a few blocks.The restaurant at the hotel, the Dragonfish is Asian fusion and it was always well packed with good reason, the food was wonderful.The rooms were nice size, free WiFi, nice small fitness center, and the beds were perfect.  This hotel is really can't miss.  We will stay there again"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.38170865279299004,
        "helpful_class": 0,
        "review_text": "Title sort of says it - More includesContinental Breakfast is poor IMOThe train stop is pretty close by - and is a mess- (I know they are refurbishing it soon)Not anything unusual to be approached just outside the station and asked for money (uncomfortable)I'd rate it higher except for the neighborhood. Good for families staying near loved ones at Columbia I'm sure. Better choices for a little bit more $ downtown."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.093647316538882,
        "helpful_class": 0,
        "review_text": "My girlfriend was staying there and had an interview the next day!  I called and the sweetest person, Wendy, answered!   I asked if there was a gift store or shop nearby so I can send a gift package for when she arrives!  Wendy simply asked her name and said....we will take care of it! Simply amazing!  From here on out I won't stay anywhere else when I come to visit!Thank you Wendy!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "Excellent location for a Mariners or Seahawks game.  Staff is professional and very helpful. We came by train this time and enjoyed using the shuttle to Pike Place Market.  Love the roof top pool and jacuzzi  so nice to just walk across the street after the game to our hotel room.  Always a great experience.  Loved the Mukilteo and Tacoma hotels too."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 22,
        "expertise": 0.0033350773972870003,
        "user_cities_visited": 12,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "Perfect Location right near the beach,restaurants, shopping and public transport. Most friendly and helpful staff at the front desk who gave great advice on where to go and how to get around. LOVED the design of the hotel was always bright and colourful and welcoming. Our room was the perfect size, had a side view of other buildings but didn't matter as we were only a walk away from the beach we didn't need a view of it from our room. The wifi connected perfectly every time in the hotel and next door caf\u00e9. Our FAVOURITE part of this hotel was the beautiful organic caf\u00e9 \"Heavenly' that is connected. Amazing food and service, we could have eaten the kale salad and acai bowls every day!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 74,
        "expertise": 0.0028587764436820004,
        "user_cities_visited": 43,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "Very regular - although it is in a great location in the Castro. No fuss, no frills, but nothing too annoying either. Imagine a motel and this is what you get. Nothing more, nothing less. Lots of great restaurants and bars at your feet though and it beats the competition in the area so I would go back."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 30,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 23,
        "review_days": 0.7732749178532311,
        "helpful_class": 0,
        "review_text": "Very spacious rooms and good leisure facilities in the Hilton across the road (very short distance). Couldn\u2019t be more centrally locates near Powell station, Union Square etc. Special thanks to Issa for being so friendly and helpful at check in!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6621029572836801,
        "helpful_class": 1,
        "review_text": "\"Excellent staff and service \" The best hotel i have ever been to.Special mention to staff at the Club Lounge.They took care of our every little need.\"Home away from Home\".Good location with most services close by."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 64,
        "expertise": 0.0025453355476520003,
        "user_cities_visited": 64,
        "review_days": 0.40690032858707503,
        "helpful_class": 0,
        "review_text": "We stayed a couple nights here on a short visit to San Francisco. We had used booking.com so I imagine that's why we got an inside room without windows but that was ok. The room was super warm even with the ceiling fan and other fan on. The staff were all friendly and helpful anytime we needed anything. The place was kept clean and we didn't have issues with bathroom waits. The massage chairs and hot drinks and sweets were such a treat - all great touches. The bed was kind of comfortable but did make a lot of noise whenever either of us moved. I would totally recommend this hotel if you're looking for a value stay in San Fran. We walked to so many places from here and there were lots of options nearby for meals. Thanks San Remo staff for being so helpful and for making our stay great!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 30,
        "expertise": 0.003357450229346,
        "user_cities_visited": 20,
        "review_days": 0.28203723986856505,
        "helpful_class": 1,
        "review_text": "I stayed at the Westin Chicago River North for two nights while on business in Chicago. The hotel is well located - near all the downtown action. The staff is very friendly and helpful and go out of their way to make your stay enjoyable. The rooms are spacious and immaculately kept clean.  Choose a room facing the river - the view is absolutely amazing."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 2,
        "review_days": 0.569550930996714,
        "helpful_class": 0,
        "review_text": "I stayed with two close friends at the hotel for the weekend. It was a great location.  Close to shopping, the Wharf and great food.  The Front Desk was helpful with a map and how to get around town.  We used Uber for trips beyond walking and they arrived in one to five minutes."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 24,
        "expertise": 0.00377358490566,
        "user_cities_visited": 17,
        "review_days": 0.22508214676889302,
        "helpful_class": 2,
        "review_text": "I was quite excited to stay at this hotel. Pictures online looked promising and I was aware of the possibly footstep noise due to its non-carpeted floors. I was ready to check that out myself.Upon arriving, the lobby of Hotel G did not look like a hotel lobby at all. In fact, I didn't really know what I was walking into or where I would check in. It wasn't until I've walked up the ramp and wrapped around some seating area/elevator did I see the actual \"lobby\". It looked more like a check out counter at a store.Staff was friendly enough and we were checked in promptly. Elevator took awhile but when we finally arrived in our room, we were happy we had a room at the end and away from most foot traffic. Room was small but still roomy enough for two suitcases. Bathroom was clean and bare with shampoo/conditioner/body wash/lotion bottles. Had to run out and get toothpaste. Oops.The hotel is very conveniently located just two blocks from Union Square and a ton of restaurants. If it weren't for that, I wouldn't stay here again. There was just nothing special with very unmemorable staff."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 4,
        "review_days": 0.133625410733844,
        "helpful_class": 0,
        "review_text": "My boyfriend and I stayed here for 1 night, we were a little apprehensive at first after reading quite a few bad reviews, however we were pleasantly surprised to find a really clean and large suite containing a microwave, refrigerator, sink, couch, arm chair, coffee table and big bathtub/shower. Comfortable bed and good TV. The person who checked us in was super friendly, funny and attentive. Pool area was OK. Over a decent stay for the price, the room (in block 18) was very quiet so perfect if you're looking for a place to rest up."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 32,
        "expertise": 0.004744565817058,
        "user_cities_visited": 73,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "My wife and I stayed in this hotel for a week. We stayed in a Banyan Ocean view room. The hotel is beautiful and has direct beach access which was a huge plus. The grounds are beautiful and staff was helpful and friendly. This is a historic hotel and is over 100 years old. As a result, the rooms are a bit smaller than we expected. Keep that in mind if you're thinking of staying here."
    },
    {
        "user_review_posted": 277,
        "user_total_helpful_votes": 177,
        "expertise": 0.0029918926917910003,
        "user_cities_visited": 126,
        "review_days": 0.07119386637458901,
        "helpful_class": 2,
        "review_text": "Older property.Pros: good location convenient to Nob Hill, Union Square, financial districtlovely roomsfabulous restaurantwonderful service by allgood conciergeCons: average bathrooms with tub, shower comboaverage lobby, no grand entrancehorrible food in lobby barmaids knocked on our door EVERY single morning, despite the DND sign"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "I give this hotel 5 stars! A month before our reservations I received an email from Eden Bernal asking if there is anything special she can for us. It was really easy to communicate with her. We have guests coming from NJ and they arrived at 7 AM tired and hungry. I told them that we can swing by the hotel and drop the luggage so we don't have to carry them around town. Fatima checked us in and I mentioned Eden was helping me online. I told Fatima that my guest are really tired and if there is any possibility if we can check in a bit early rather than the usual 3 pm check in. To my surprise Eden and Fatima went beyond and above their service. They put us in our room at 8:30 am and they are all in the same floor.Eden asked me what is the occasion of the visit and I told her that I am getting married tomorrow. She just gave me a smile and said congratulations and gave us tips on where to take our wedding photos. After our wedding we were tired and just ready to crash. As soon as we walked in our room there is a nice chilled bottle of champagne, long stem white roses, and Godiva chocolates. Again, Eden went above and beyond on her customer service. I highly recommend this hotel. I can't thank Eden and Fatima enough on how they take care of us and future guests. You guys Rock!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 8,
        "review_days": 0.533406352683461,
        "helpful_class": 0,
        "review_text": "Clean and confortable.It's a little far away from the mall but you can take the subway (that is very close to the hotel) or take an uber (mine was about 7 dolars)If you are not american you also can enjoy an italian restaurant which is in front of the hotel and it close very late (perfect for european people)"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 56,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "The staff were friendly and helpful.The rooms are average.Bed comfort is average.Close to convention centre.Not the place to say if you have a family.Our toilet decided to overflow at 9:30pm at night."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5043811610076671,
        "helpful_class": 1,
        "review_text": "This was a great hotel for our family of four for our Seattle vacation. Our room was large - it had two queen beds, a couch and table, and a nice size bathroom. We loved having breakfast available onsite. It's nice not to have to scramble when you wake up to find a cafe, or have to pay for an overpriced hotel breakfast. There were enough food options for everyone to have what they like. The pool was also a nice amenity. We used it a few times and had a great time. The location near the lake is great. Next time I'd ask for a room with a view since it looks like it's spectacular. Unfortunately we were facing the opposite side. But really it was a minor issue and I have nothing but good things to say about our stay. We didn't use the downtown shuttle but it is nice to know it's an option. We walked to various restaurants nearby that were nice. Having parking onsite is also appreciated. Oh, and they have a free washer/dryer for guests! That is something I have never seen. Wish I'd known about it in advance so that I hadn't over-packed!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.013691128148959002,
        "helpful_class": 0,
        "review_text": "Vive is a modern boutique hotel with small cozy rooms. It's a convenient location for walking to the beach, restaurants & shops. We loved all the friendly helpful staff, especially KC with her good tips, booking our shuttle and helping us find a restaurant for New Years eve."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.7995618838992331,
        "helpful_class": 1,
        "review_text": "The facility was nicely decorated, clean and with a spacious room, the personnel were knowledgeable, friendly and helpful, and overall our stay was very enjoyable.However, we were surprised when we received our final bill which included an unexpected \u201camenity fee\u201d.  Since I had no idea what that was, I sent a note of inquiry via email asking for an explanation.  I received the following response:Good Morning,Thank you for your email.Our amenity fee is a flat fee that is charged to every reservation that comes through our hotel.We offer:High speed Wi-Fi (unlimited)Access to local shuttle service where availableBeach cruisers\u00a0Unlimited in room bottled waterUnlimited in room coffee and tea for the keurigAfternoon delights in the lobby (coffee, pineapple water, pineapple cupcakes)Fitness center access where availablePool where availableUnlimited local and long distance phone callsStream pineapple on the TV'sAs the amenity fee is a flat fee and not based on usage, our guests are able to use our amenities as much ora little as they would like.If we can assist you further, please let us know.Sincerely,Chris W.Core Reservations CenterSTAYPINEAPPLEP | 866.866.7977F | 425.974.7155We are disappointed that when we made the reservation we were not told that there was an additional and separate \u201cAmenity fee\u201d of $24.95 + $3.89 sales tax per day until we received our final invoice.  This fee is just about 25% higher than the room rate originally quoted.  We are very disappointed with this, and feel a little taken advantage of since the response that I received to my inquiry stated that \u201cthis fee is charged to every reservation that comes through our hotel\u201d.  Why weren\u2019t we told of this fee when the reservation was made?"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.730558598028477,
        "helpful_class": 0,
        "review_text": "This place is amazing... the rooms are top notch and the pool is great as well... When you walk in you are greeted with a wonderful smell.. If you are lucky to receive a room with the deep soaking tubs you will be one step away from heaven!! The only downside the pool closes pretty early!! You are surrounded by strip malls and downtown Summerlin is a shuttle bus away"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.762869660460021,
        "helpful_class": 0,
        "review_text": "Hello :)Its my 9th Visit to this hotel and everytime its getting better and betterThe Staff are Very WelcomingThey are always Smiling and Happy to help you everytimeThe restaurant is perfect.. They served really good foodWe used to go out at night for Shopping in Central World, but most of the time we dont eat there, we come back to the hotel to have dinner because the quality of food is very goodThe Tom Yum is i think the best so far i had :)The Room service also is very good and the food is still Hot when they served youWe had a Seafood Buffet which was really Good too :)The Spa is really High Class and LuxIts really Clean and they are really ExperiencedWe had a great Offer for the SpaMy wife and i got a 90Mins Massage for Free while buying one :)The Room is Very Clean and Its really SpaciousYou feel good after a long day of work to relax in that roomAnd Once Again i would like to thank Mr Sanon for Everythingand see you again very soon :)Thats really a Good HotelYou wont be Disappointed with that hotel"
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 57,
        "expertise": 0.002656956857552,
        "user_cities_visited": 57,
        "review_days": 0.174698795180722,
        "helpful_class": 0,
        "review_text": "Great location to Moscow conference centre and nice staff. However if you want to sleep - don't stay here! I have been here for 4 nights so far and on the top floor (apparently quiet). Very noisy, bright lights in hallway. Tonight worse than ever, sounds like a thunder storm on the roof at 2am. I have lived in central London for 15 years and never heard anything like this. Very nice hallway staff asked them to be quiet but no luck. Don't stay here for work if you need to concentrate. Positives are relatively clean room and nice coffee in morning, that's it. I did not pay attention to previous reviews and regret it"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 7,
        "review_days": 0.138006571741511,
        "helpful_class": 0,
        "review_text": "always a nice place to stay; bar and lounge area takes you back in time.  rooms clean and close to shopping.  Just wish hotel parking was not so expensive.  Some parts of the lobby could use some updates."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 48,
        "expertise": 0.0018479420897780001,
        "user_cities_visited": 72,
        "review_days": 0.271084337349397,
        "helpful_class": 1,
        "review_text": "I only had two nights in San Francisco so I read up Trip Advisor reviews and I was immediately attracted to this hotel due to the number of highly positive reviews. I am delighted to report that everything they say is true. First impressions at any hotel really do matter and the welcome I received was second to none. Particular note must be made of Leon who brought up my heavy bag whilst explaining the technicalities of the historic lift & all the room details. Then Julia at the front desk recommended a nearby Chinese restaurant which was a winner too. The room was enormous with a 4 poster bed, desk, easy chairs, working fireplace and roomy bathroom. The decor is so quirky with 60's iconic photographs mixed with classic roses and striped wall papered walls. The photos on Trip Advisor are very accurate. Breakfast was included and there were many choices within a Continental selection. They even have a well filled cookie jar at reception plus an afternoon reception ( wine & nibbles) from 5pm to 6.30pm. I had a room on the 5th floor and I would recommend a high floor to make traffic noise just a distant hum. I took the cable car to Fisherman's Wharf and this was only a 6 minute walk away. I gave this hotel 5 stars based upon the value for money quality accommodation that you will receive. You simply don't need room service with all its added charges. Just choose this gem of a hotel and enjoy San Francisco."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 80,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 100,
        "review_days": 0.113362541073384,
        "helpful_class": 1,
        "review_text": "I stayed three nights at this property. The first night we came back at 11 PM and the room had not been made up.  I complained at the desk.. asked that our room be made up early the next day, got some extra shampoo and went to bed.The next day we returned at 3:30. The room had not yet been serviced. I complained to the manager on duty and to the housekeeping manager, who promised to have the room made up within the hour.  For my trouble they offered  comp drinks at the lounge for the two of us..  2 drinks with tip was over $35 but they I woke up to our bill the next morning that had a $20 credit.  REALLY?A clerk on duty took care of the drinks and comp'd a night, which was appropriate.The last time I stayed in DC, I chose the Embassy Suites, just a few blocks away.  It is, by far, a better property."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "we checked into room 2204 at the first begining. drop down the luggage and then we were out for dinner. when we got back tovthe room. the glass shelf in the washroom brokeand the glass was all over the washroom. we called front center nad took picture of the mass . the only answer we got from the staff is that it is not our fault and we get to change to another room. thiw is the worst experience ever. the 2 kids were scared and we have to tidy up everything again to change room. the staff didnt confort us or apologize . it seems that we borthered them . luckily  no one was in the washroom otherwise the hotel will face a law suit for sure."
    },
    {
        "user_review_posted": 405,
        "user_total_helpful_votes": 73,
        "expertise": 0.000764742822192,
        "user_cities_visited": 168,
        "review_days": 1.0,
        "helpful_class": 0,
        "review_text": "We were very happy with our stay there because the location was convenient to so many attractions and services like restaurants and food stores. It is very quiet and clean. The bed was comfortable. The house staff and the desk staff were very competent. The room price was reasonable, but we thought the food prices were too high. We would go back when we return to SF."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 17,
        "expertise": 0.005784902507841001,
        "user_cities_visited": 9,
        "review_days": 0.06736035049288,
        "helpful_class": 0,
        "review_text": "I found the hotel to be extremely dated. I even posted on my travel blog that there is no need to look further as I had found the world's worst Sheraton. I had long held that the Sheraton Pasadena was the worst of the worst but I was wrong. The hotel is in a horrible state of disrepair the bathroom floor tile is filthy, as is the gold flecked cultured marble bathroom countertop that is about 6-8\" Lower than a standard bathroom countertop. In the room and the bath the wallpaper is dated, patched, and peeling, the carpet has numerous snags and runs, and the trim of the bathroom door seems to be rotted away. Finally the room smells very moldy and there appears to be black powdery stains around the vent.  In general, it seems quite dingy.  This was by the way and upgraded room as I am SPG Gold.I will not stay at this hotel ever again. I honestly do not know how this hotel is even a Sheraton."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 9,
        "review_days": 0.278203723986856,
        "helpful_class": 0,
        "review_text": "Stayed here for 4 nights in May. Hotel decor is great and loved the private jacuzzi. The building works didn't help with our sleep each morning though. Loved the complimentary coffee each morning and can't comment on the wine as we didn't try it. Staff are very helpful and big thanks to everyone. Hotel is located about 20mins walk to Lincoln Road Mall in a quieter area. Beach is 2 blocks away. Overall a nice hotel."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 44,
        "expertise": 0.0036373068830080004,
        "user_cities_visited": 60,
        "review_days": 0.28203723986856505,
        "helpful_class": 1,
        "review_text": "Here's the backstory: we flew from Los Angeles to Chicago, planned to overnight in Chicago at the Hyatt Magnificent Mile, then drive along US Highway 30 to Lima, Ohio to see friends, drive back to Chicago to spend three nights at the Hyatt Place River North.  When we arrived at Hyatt Magnificent Mile, checked into our room, had a drink at the bar, saw the surrounding neighborhood, and came back to the bar for another drink and had dinner, we knew we wanted to cancel Hyatt Place River North and return here later in the week.  We're sure glad we did.We had two great stays at Hyatt Magnificent Mile.  Our room each stay was spacious, clean, and quiet.  We thought the restaurant, called Level Two, and the bar and lounge were top notch.  The food exceeded our expectations and the cocktails were inventive.  They have solo guitar players as live entertainment, which made the place feel more like a resort than a business hotel.The location can't be beat: walking distance to so many places to eat (shout-out to Lyfe and West Egg for breakfast; Raw for super-healthy food; coffee at the Corner Bakery, food was so-so; the Copper Fox was decent for dinner and drinks but not great), shops on Michigan Avenue; museums (highly recommend the Chicago Art Institute and Chicago History Museum); attractions along the river and in the Loop (highly recommend \"Chicago's First Lady\" architecture river cruise sponsored by the Chicago Architecture Foundation, worth the extra money over the cheaper-priced competitors), and CTA Red Line station.The Hyatt Magnificent Mile was a terrific base from which to explore and enjoy Chicago, and a great place to return to end our day.  We would definitely recommend it and would come back."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 52,
        "expertise": 0.005377814237535,
        "user_cities_visited": 35,
        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "Pros:Great locationGreat airconNice showerComfy bedsThings to consider:Staff are robots (which is fine as you are always out in Bangkok)Scammers out the frontNasty smell throughout the lobbyHowever, 250 in a tuktuk to khao son road and walking distance to a shop and the night market"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.684008762322015,
        "helpful_class": 0,
        "review_text": "Our ice bucket was filled with the previous occupants trash, when we tried to get it replaced no one answered the phone on multiple attempts, the room was loud both from street noise and the occupants next door who were blasting their music into the wee hours of the morning. The shower was not clean, had missing grout and a broken soap dish."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.9424972617743701,
        "helpful_class": 0,
        "review_text": "I've stayed at The Modern dozens of times since it was renovated and relaunched about 10 years ago. I've made many great memories with family and friends and it has been my go-to hotel in Waikiki. That changed the night before last. I've noticed over the past year as the hotel has transitioned to a Time Share property that it takes longer to check-in, that the property isn't receiving regular maintenance and that the level of service has diminished significantly. Its not a bad hotel, but it is no longer the high-quality hotel that it once was.For example on my last stay, I was unable to sleep well and finally at 3 am figured out that it was because they switched to FIRM mattresses. I went down to the front desk and they said that housekeeping would bring a mattress topper. I waited in my room and nothing arrive for 30 minutes (yes it was close to 4 am by this time). So I called the front desk and was told they were out of mattress toppers. They offered extra pillows, so I gladly accepted, hoping to be able to get back to sleep as I had a long work day ahead. I waited another 30 minutes with no pillows arriving. I went back down to the front desk and spoke to the night manager and she assured me that she'd personally deliver them if they couldn't find any staff.It was 3-4 am, and there was no moving about the hotel. The staff couldn't have been busy, but they still couldn't fulfill a simple request. After loosing several hours of sleep, the extra pillows finally arrived. Sorry Modern, I'll be looking for another hotel in Waikiki now to be my go-to."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 10,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 12,
        "review_days": 0.048192771084337005,
        "helpful_class": 0,
        "review_text": "We stayed at the Omni on a recent trip to San Francisco for both work and leisure. During the work part of our stay, we were at the St. Regis. For the leisure part, at the Omni. We really enjoyed our time at the Omni, as the staff was unbelievably friendly and accommodating. The property was very clean, the beds very comfortable, and location great for those needing to be near the financial district. If, however, you're coming for the weekend and for leisure, you'll find that many of the businesses around the hotel close down early or completely on the weekends. Additionally, there are a number of hotels closer to Union Square, if you're interested in a short walk to  some great shopping. Overall, a great stay at a lovely property. Thanks!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.458378970427163,
        "helpful_class": 0,
        "review_text": "As a religious Hyatt stayer, this was a terrible experience.  Will not stay here again.  We had a Grand Club room, and it was a joke.  Our room overlooked the inside of the hotel, and was poorly stocked and in poor condition.  We love most Hyatt properties, but besides location and a few of the staff, this one was a bust."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.600219058050383,
        "helpful_class": 0,
        "review_text": "After a grueling 8 minute walk from the Union Station, my mother and I were cold, our limbs heavy from carrying our luggage. In total, we had three suitcases and two smaller bags. Upon entering the hotel, there stood John. John, our hero of bags, quickly came over and lifted our large bags onto the cart. He then proceeded to take our bags onto the elevator with us and put our bags into the room. In all, John saved the day. Without him, my mom might have cried. Thank you John."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.61117196056955,
        "helpful_class": 1,
        "review_text": "I took my sister there for her 40th bday.   We only had 3 bath towels in room.   Nothing else.   Had to keep asking and they would only give me 3 new bath towels because I only had 3 people in room.  I didn't pay that much money to have towels rationed!!  The light was out on bathroom mirror.  I had to ask twice to get it fixed and they never could figure it out!  Pool area was a mess and hot pool was disgusting.   Pull out couch was horrible to sleep on.    As we were leaving it took forever to get bags and the woman at the desk was curt.   A couple of positives- orange blossom was great for breakfast and Miami is an awesome place to visit"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.740416210295728,
        "helpful_class": 0,
        "review_text": "o\tGood Points:\uf0a7\tThe resort fee is lower than other nearby hotels\uf0a7\tThe hotel had a fantastic rental coordinator, KC who was WONDERFUL to work with.\uf0a7\tThe lounge for playing family games and reading was great and continental breakfast was very niceo\tReason we will NEVER BE BACK :\uf0a7\tCleanliness of the room was the worst I have ever experienced. The cleaning staff was not cleaning the bathrooms.  When a friendly note was left including the on-going tips we were leaving, to ask them to clean the bathroom please, we came back to find instead they had soiled the toilet including the toilet lid which they left up, so to put the lid down you were forced to touch the soiled area.  The shower had not been scrubbed, and there was new evidence that the counter had not only not been cleaned, it was in worse shape.   Pictures were taken which document all of this.  I personally spent 2 hours cleaning the entire bathroom with soft scrub on my vacation, and then we left the \u201cguest at rest\u201d sign up, so we could clean the room ourselves the rest of the week.  They also would turn the air conditioners down so low and leave them there, that when we'd enter the room after they \"cleaned\" it was like entering a freezer unit. The organization and communication of desk staff could be challenging.  Examples:\u2022\tWe asked about a shuttle service to the Aloha Stadium Flea Market, they advised us one was on the way.  The shuttle they actually meant was the airporter shuttle that was making numerous stops around Waikiki prior to going to the airport, and we were to be dropped of on the way back at the stadium.  This wasn\u2019t the 20 minute shuttle we had thought it was going to be\u2022\tWe upgraded our room the first night, because the original room we booked was too small to be comfortable in (barely larger than the bed itself)  We paid the upgrade fees, but they shorted us a day when they updated the reservation, so we returned from an outing to a locked door, and our key cards wouldn\u2019t work.  This took more time at the front desk to get clarified and corrected"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 27,
        "expertise": 0.002511309720842,
        "user_cities_visited": 109,
        "review_days": 0.777656078860898,
        "helpful_class": 0,
        "review_text": "Just back from five nites at the Luana Waikiki, our first time back to Hawaii in  over 15 years.... delighted with the location away from the main hotel strip  and the views over Fort DeRussy park. Atmosphere in the hotel was quiet( no large tour parties) and relaxed. We had use of the gym and pool each day, which are well maintained and not over crowded. Vouchers for the Fishhook Cafe are a great idea... their menu is very interesting and good value for  breakfast and brunch.Rooms well serviced, towels changed each day, nice touch wth the orchids in the room. Concierge very helpful with booking taxis, shuttles.All in all a very enjoyable stay and we will certainly stay here again.. MAHALO !!"
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 18,
        "expertise": 0.000982014785391,
        "user_cities_visited": 38,
        "review_days": 0.691675794085432,
        "helpful_class": 1,
        "review_text": "Stayed here for 4 nights at the end of our American holiday. Comfortable corner room on the 27th floor with good views over the city. We opted for the quick breakfast with pastries, fruit, yoghurt and coffee or tea. Hotel is very central and a short walk will take you to Union Square and the Cable Cars and in the other direction to Market Street where you can hop on the Street Cars. Helpful staff made our visit enjoyable."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 7,
        "review_days": 0.9578313253012041,
        "helpful_class": 1,
        "review_text": "Like so many Vegas hotels, DG still uses the deceitful practice of resort fees.  It has become the norm. Beyond that, everything was good on this trip.  The extra I paid for the \"breakfast included\" continental breakfast at the Art Bar was a fair deal.  I requested and received a high floor and was assigned a corner room which had a fabulous view.  The casino is quite nice--not nearly as energetic as those on Fremont street.  The players club is decent and the reps were cordial (esp. Michael who was particularly helpful).  I now rate the pool as my favorite downtown.  Though the pool is not as fancy as the one at the Nugget, at least it is easy to get a chair and find sun at DG."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.911829134720701,
        "helpful_class": 0,
        "review_text": "We had the pleasure of staying at this unique hotel. The staff was amazing, the location was in the heart of Waikiki, and the rooms were clean and spacious. We especially loved the little bakery downstairs. We\u2019d definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.707557502738225,
        "helpful_class": 0,
        "review_text": "Very clean, staff was very helpful. I was very disappointed with the WiFi and pools. You have to pay a resort fee each night for those things which I understood until the WiFi didn\u2019t work properly and 3 pools were closed for a private party one of the days which made finding a seat impossible."
    },
    {
        "user_review_posted": 332,
        "user_total_helpful_votes": 104,
        "expertise": 0.001410474735752,
        "user_cities_visited": 145,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "We have been to Las Vegas many times but had never stayed \"Downtown\". We are so glad we did. Everything is so close and no expensive cab rides. The D was perfect in every way. Room was brand new and very clean.Casino is small but very nicely laid out. We will definitely stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.633625410733844,
        "helpful_class": 1,
        "review_text": "Handlery Union Square Hotel has excellent location, just 2 minutes walk away from Union Square and all the major attractions.  Rooms are comfy and clean.  There is also a nice warm outdoor swimming pool.  Customer service is friendly and warm. Excellent for its hotel categoryand value."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.29353778751369103,
        "helpful_class": 0,
        "review_text": "Perfect location, room and bed really extremely comfortable.  Service is excellent -- they go above and beyond for you.  Housekeeping is excellent -- they turned down our bed, lit the room beautifully, and left chocolates!  Loved the bathroom and soaking tub.  Only negative is in-hotel food is so-so and very expensive."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 16,
        "review_days": 0.14238773274917801,
        "helpful_class": 0,
        "review_text": "Very nice hotel, stayed 6 nights Aug 29-Sept 4.  Staff is great!  Rooms clean and always looked after. Loved that there was no casino!  Just had the regular room which had a coffee maker, toaster, microwave, fridge & dishes. Perfect for us just to have breakfast in the room.  The pool never crowded, and due to the heat we were out there even at 8 p.m. a couple of nights.  Super easy access to the monorail to get to all the casinos!  A nice store downstairs if you need essentials, or light food. W were on the 16th floor with a view of the Stratosphere. Higher floors obviously always are better!   Will stay here again on the next Vegas visit!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 19,
        "expertise": 0.006478460301697001,
        "user_cities_visited": 275,
        "review_days": 0.08543263964950701,
        "helpful_class": 2,
        "review_text": "My husband and I stayed at the Four Queens Hotel for two nights.  We chose this hotel because this is our second time visiting Las Vegas and wanted to stay at a hotel in downtown area and we were staying on the Strip for the rest of our LV stay for a work related event.The hotel room is descent and comfortable.  Our room was on the 7th floor facing directly down on the Fremont Street Experience.  At night it is really LOUD!  The noise ends at 1 am as it is the last light show at Fremont Street Experience.  We are night people and we were traveling all day so by the time we went to sleep, we hardly heard the music.  The hotel did provide ear plugs.  The upside of having the room facing Fremont Street is that you can look down from the window and people watch and see the action and even watch the light show from your room.I would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.31982475355969303,
        "helpful_class": 1,
        "review_text": "This is a very nice modern hotel, Great location in Times Square walking distance to many places, movie, resturants, and the subway. The staff here were all very helpful and courteous. Whitney at the front desk was Great! She was very nice, she gave us tips on where to eat and how to get there. It was always great to walk in the lobby to her friendly smiling face :) Everything worked in our room. It was very clean upon arrival...No complaints here. The rooms are very small but who's in NY to stay in the room. Just don't open the door while the bathroom door is open (too close)The Wifi worked. Whenever we called down for anything, they brought it to us. I had a wonderful time in New York, can't wait to come back.I would definitely stay at this hotel again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.736582694414019,
        "helpful_class": 0,
        "review_text": "It was convenient and friendly service and had everything we needed! We would definitely come back! The common quarters have everything you need to do business. If we needed anything we just had to ask.Check out is on kind be and quick!!"
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 41,
        "expertise": 0.0014569926524820001,
        "user_cities_visited": 65,
        "review_days": 0.492880613362541,
        "helpful_class": 0,
        "review_text": "Our family just stayed at this property for four nights in a two queen suite. The daily breakfast was good and a definite bonus. The staff worked hard to keep the tables cleared and food options available despite it being consistently busy. The room Was spacious, particularly with a sofa bed available as another sleeping option, and the beds were comfortable. Daily maid service came in and refreshed towels as needed and made the beds but did not clean the floors. There are three girls in our family with long hair and it wasn't cleaned out of the shower or off of the floor. Corners in the room weren't vacuumed either. The other issue was the elevators. There was never more than two elevators working at a time and, at one point, only one functioning during the morning rush on a weekend. We used the stairs, but it wasn't the most convenient since we were on the fifth floor. The location of the hotel is good and the staff were helpful and even allowed us to check in early. Beware of the very tight parking garage - $49 a night. You do not want to have to park a larger car/truck in it."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 70,
        "expertise": 0.0041914754244890004,
        "user_cities_visited": 35,
        "review_days": 0.78039430449069,
        "helpful_class": 0,
        "review_text": "We stayed for one night only and really enjoyed it. We had a few drinks in the roof bar by the pool and enjoyed the atmosphere and the views of the streets.It is well located to go out to local bars, real good, fun atmosphere in the local bars.Hotel staff were very friendly and helpful, the room was clean and the Roof bar was nice to have a pre-evening drink in.I would definitely go back there."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 5,
        "review_days": 0.6522453450164291,
        "helpful_class": 1,
        "review_text": "Very nice hotel. Spacious rooms,  amenities good and the breakfast was excellent . In easy walking distance to shopping centres. Helpful staff in all areas of the hotel. Would definitely recommend it and stay again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "The hotel has rooms that do not see the daylight, which makes you live in the dark. They don't care about it. If you are a submarine freak, great. Otherwise, avoid rooms below the 10th floor or the hotel altogether. Location is great, if you would see anything."
    },
    {
        "user_review_posted": 430,
        "user_total_helpful_votes": 163,
        "expertise": 0.0017300088014390001,
        "user_cities_visited": 76,
        "review_days": 0.44797371303395406,
        "helpful_class": 0,
        "review_text": "The hotel rooms are very clean and look as though they have been renovated recently. The reception desk is extremely helpful. The only frustration I experienced is that I wanted to stay an extra night. When I asked I was told the hotel was sold out. I asked if they could call me if they had a cancellation. I left my cell phone but never rec'd a call. I decided to ask reception one last time at the end of the night and they said they did open up reservations for ~30 minutes but that it was closed again. I asked why I wasn't notified and they said it was not their policy to do so.  So why didn't the receptionist who took my info tell me that in the first place???"
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 12,
        "expertise": 0.0011292113597250002,
        "user_cities_visited": 18,
        "review_days": 0.16703176341730502,
        "helpful_class": 1,
        "review_text": "This hotel is beautiful but the service is even more amazing!  Eager to help and please at all times!  Limo will take you short distances so that was helpful. Beds are comfortable although the room was smaller than expected."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 18,
        "expertise": 0.000809537912971,
        "user_cities_visited": 34,
        "review_days": 0.6757940854326391,
        "helpful_class": 1,
        "review_text": "This hotel is a large convention hotel. It is not exciting not glamorous. It gets the job done. I wish the original Wardman hadn't been converted to condos. It had character. The restaurant staff typically seems to know you have to stay there. Not a lot of go out of their way to provide excellent service."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 25,
        "expertise": 0.002137302258674,
        "user_cities_visited": 17,
        "review_days": 0.46330777656078803,
        "helpful_class": 0,
        "review_text": "The room overlooking the city, the bridge and the Bay was perfection.  And the room service food was bountiful and exception.  You will really feel as though you are in a luxury hotel in a specific location. Book it."
    },
    {
        "user_review_posted": 295,
        "user_total_helpful_votes": 59,
        "expertise": 0.000860642171466,
        "user_cities_visited": 52,
        "review_days": 0.414019715224534,
        "helpful_class": 1,
        "review_text": "I am a big Marriott fan and have stayed at many properties. This property has a great location, great additional services, but needs serious updating, from carpet, to lamps, to paint, I suggest closing down a floor at a time and refresh."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.11391018619934201,
        "helpful_class": 0,
        "review_text": "This is our fourth visit to the Halekulani. This elegant hotel is the perfect place to celebrate milestone anniversaries. We were greeted at reception and escorted to our room to find a bottle of champagne sent from management. The rooms are luxurious and the beds are so comfortable.  The breakfast buffet overlooking the ocean and Diamond Head is spectacular. There are so many delicious choices. We ate our anniversary dinner at Orchids. Fantastic meal. The staff from management to maids are so friendly and welcoming - a true Aloha spirit."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 46,
        "expertise": 0.0018836399174030002,
        "user_cities_visited": 71,
        "review_days": 0.365279299014238,
        "helpful_class": 0,
        "review_text": "Hotel is fairly basic and is probably due for a serious renovation but the location was fantastic. The room and bed were comfortable, although the decor was very tired, and the buffet breakfast was good. Surprisingly for such an old building the acoustics were good also. We had great views of the surf beach from our balcony.Staff were friendly and helpful."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 9,
        "expertise": 0.000605958653722,
        "user_cities_visited": 167,
        "review_days": 0.35596933187294605,
        "helpful_class": 0,
        "review_text": "We stayed on the 14 th floor. The room was clean, big and nicely decorated. Amenities were nice. Bathroom had both shower and a tub . It was a great stay and very good service at the front desk. Location of the hotel is great for shoppers on the magnificent mile"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.898138006571741,
        "helpful_class": 0,
        "review_text": "I am returning guest from Israel company. I am so happy to stay at Pullman Bangkok Grande Sukhumvit for 4 nights. I really enjoy staying here because of Bug and Sakunrat who always take care us when I and my friend went to club lounge to join afternoon tea and social hour. One more thing that I would like to mention that dinner buffet on the 2nd floor was good but quiet expensive but overall, everything was good. I will come back to see you again Bug and Sakunrat."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 38,
        "expertise": 0.005160700493371,
        "user_cities_visited": 19,
        "review_days": 0.059693318729463006,
        "helpful_class": 2,
        "review_text": "Positives: 1.Excellent food 2.good ambience 3.very helpful bell desk.They will see to it that you get a good bargain while booking a taxi. 4.Rooms were quite spacious.Negatives: Quite far off from the city and shopping centres."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.22124863088718502,
        "helpful_class": 2,
        "review_text": "We stayed here after staying at 2 other hotels in Hawaii, one in Oahu just a few minutes down the beach and another in Kona on the Big Island. We liked the Embassy Suites a lot, but it may have been a little too much for us. It was just my husband and me traveling, and the first hotel was Vive, which is a small boutique hotel. The suite style room ended up feeling huge and wasteful. We were there originally for business for my husband, but made a vacation out of it.The room was beautiful though. Had balcony that overlooked city, and view was still gorgeous. Had a corner room on floor 15, plenty high to see over pool deck. Also, got view of ocean out of the front window in the living room.Breakfast was, of course, typical delicious Embassy Suites breakfast--no complaints here. It was also very nice if you have a business meeting or something early in the morning, it starts at 630. They also have a \"manager's reception\" from 530-730 every night with cocktails and snacks. I only participated one night, and since I was 7 months pregnant, did not have any cocktails. But it looked like a pretty cool thing.The walk to the beach was short and there is a pretty nice stretch of beach for Waikiki.If you've never been to Waikiki before, many hotels are across the street and you use a public access walkway (they are located all over). All beaches in Hawaii are public so they are very easy to access. To stay actually ON the beach, you would probably have to book a resort, which charge resort fees on top of the ridiculous tourist prices.We walked down to the Hilton Hawaiian Village Wakiki to see what all the fuss was about. It was a very nice hotel, but there was really only one pool that was key card accessible, so really we could've just used the amenities as random people off the street.On our last day, we checked out early to hike Diamond Head. Embassy suites provided a \"hospitality room\" for 30 min or so to shower before our flight home. I found this is fairly common of Hawaii hotels, if they are not completely booked. Definitely worth asking about.Overall, we really enjoyed our stay, and if you're looking to splurge a little (but not so crazy as to do a resort) we recommend this hotel. If you do it right, you're not going to be in the room much, so to me as long as it is clean and has a bed, that is all I need. But breakfast does cost something, and it is very convenient to have it there and be pre-paid...and delicious!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 4,
        "expertise": 0.000698812019566,
        "user_cities_visited": 6,
        "review_days": 0.54381161007667,
        "helpful_class": 0,
        "review_text": "The location is great as its right near central San Francisco and around the corner from China town. The rooms and beds were fine and comfy but would have liked to have seen more options at breakfast as they were very limited. Also having one toaster in a hotel of that size is not wise!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.0043811610076670005,
        "helpful_class": 0,
        "review_text": "Although I only spent one night at the Petite Auberge I can say without a doubt you will be impressed with the impeccable service.I was equally impressed with the amazing food  and so will you! Homemade quiche and French pastries that equal the ones i had in Paris.The room was charming, quiet and vey cozy..A welcome retreat after a seven hour ride to San Francisco.The staff were very helpful and are true professionals.They really are top notch. My only regret at Petite Auberge is that my stay there could not be longer ."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 1,
        "review_days": 0.5805038335158811,
        "helpful_class": 0,
        "review_text": "I spent 3 days at the Park Hyatt and the service was just fantastic.The hotel is just beautiful, with spacious rooms, brilliant spa and a wonderful relaxing pool area. Even though the hotel was very busy it never felt crowded. The Deira shopping mall is only a short walk away, the Dubai Creek Golf course just next door and the airport only a short drive away. The view from the hotel across Dubai creek to the skyline with the impressive Burj Khalifa is really breathtaking. The hotel has a wonderful relaxing atmosphere and the staff is ever so helpful and friendly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.756845564074479,
        "helpful_class": 1,
        "review_text": "DO NOT book here! DIRTY PUBLIC SPACES AND THE HARDEST MOST UNCOMFORTABLE BEDS WE HAVE EVER SLEPT IN! PHOTOS ON WEBSITE ARE VERY DECEPTIVE. When we asked for extra pillows we were brought 2 without pillow cases. \"FREE BREAKFAST\" was toast or croissant you could put through a dirty disgusting toaster!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 138,
        "expertise": 0.041763213064106006,
        "user_cities_visited": 189,
        "review_days": 0.25903614457831303,
        "helpful_class": 0,
        "review_text": "I went to Vegas for a long weekend with a friend and used points to book a room at the JW Marriott.  I called to get an early check in and was very pleased that the customer service rep upgraded me to a suite at o charge.  I had seen pictures of the rooms online but was totally blown away when I walked into the room.  It was absolutely gorgeous.  The bathroom had a huge shower with a very large Jacuzzi tub.  The service was great, I never saw the cleaning staff but the room was spotless every day.  The ability to get in and out of the hotel with my vehicle was MUCH easier than trying to do the same at a hotel on the strip.  We played golf at a course across the street and were very happy with the condition and cost.  Great room, great service, great location."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 9,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 386,
        "review_days": 0.147864184008762,
        "helpful_class": 0,
        "review_text": "Just returned from 4 nights in a small double room. It was indeed very small but perfectly formed. Whatever we needed was there on hand - only addition I'd suggest would be a safety deposit box in the room, but one was available at reception at no extra charge, so no great inconvenience. The decor was lovely and the location couldn't be beaten. The L is round the corner, Mag mile and State St steps aways. Staff were great too."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 45,
        "expertise": 0.007981168855051,
        "user_cities_visited": 18,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "Visited as couple in November 2014, fabulous big room, hotel is very \"boutique\". Free wine & nibbles in the reception is a great idea although it does get very busy.Staff are wonderful - happy & helpful - service is excellent!Lots of restaurants & cafes nearby to grab breakfast & dinner at a reasonable price. We ate in the restaurant once but were rather disappointed as it didn't live up to its hype.Hotel is in a quiet neighborhood that is very safe to walk in & a 5 min walk to the Metro system at Dupont Circle.One down point for the hotel was on the first night the fire alarms went off at 2am & we had to evacuate - there were no staff to help or guide guests out of fire exits. Neither did any members of staff appear to check that all guests were accounted for or provide an explanation. Luckily it was a false alarm but if it hadn't been...!!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.6046002190580501,
        "helpful_class": 1,
        "review_text": "I had chosen this hotel primarily because of the Rooftop Bar and Restaurant. But it appeared that there is a total chaos. The hotel staff was not even bothered about hotel guests and even ignored my elite Gold membership status.  I had to finally come out of the hotel and dine outside. It was a completely pathetic experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9375684556407441,
        "helpful_class": 0,
        "review_text": "Great location, wonderful staff and beautiful room. The check in and check out process was easy. Short walk to any transit (Bart, Muni, Cable car etc.) Highly recommended to anyone who is visiting San Francisco."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7995618838992331,
        "helpful_class": 0,
        "review_text": "The hotel was amazing. My family had a enjoyable time at this hotel. They helped us upgrade from family room to suite which is extremely commendable. Although we did not experience the restaurants, or the spa, or the swimming pool, the rooms provided us with a respite after a long day."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 36,
        "expertise": 0.015778439810217003,
        "user_cities_visited": 145,
        "review_days": 0.37787513691128105,
        "helpful_class": 0,
        "review_text": "It was my first visit tot his hotel and I stayed two nights in a Drama Queen room on the 4th floor  I arrived early and was promptly checked in, however, my room wasn't ready.  I had a nice breakfast in their lobby restaurant where the tables have power outlets so you can work while you eat.  When I returned later in the afternoon, my room was ready.  The room was clean, bright and had plenty of space.  The door lock was a bit stiff, but eventually it closed. There were multiple outlets located throughout the room for all of my electronic devices.  There is free wi-fi, water and coffee in the rooms.  The doormen, front desk, restaurant and cleaning team were all friendly and helpful. It's not a business hotel and does not have a business center.  It was an easy walk to Union Square, however, the property borders the Tenderloin district, so if you're unfamiliar with the area, remember to ask for directions from the hotel staff or you might find yourself someplace you'd rather not be.  Overall, The Alise gave me a great first impression."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 53,
        "expertise": 0.0021467660102470003,
        "user_cities_visited": 700,
        "review_days": 0.09090909090909001,
        "helpful_class": 0,
        "review_text": "Perfection would be a TV that worked properly and a remote that did likewise.  The hotel staff were terrific.  The pool areas were a bit Spartan which matches the rest of the place. It is an old hotel,  renovated well. New elevator and some nice touches. The best feature is the Staff. Bravo to them all."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.851588170865279,
        "helpful_class": 0,
        "review_text": "My wife and I decided to celebrate 9 years of being together. We decided to stay in Centara. The front office manager (Mr. Pongpol) chat with us and I mentioned that we are celebrating. Lo and behold, as soon as we got to our room --- they prepared roses for my wife plus a nice message from the management.Wonderful hospitality, Amazing Thailand... Amazing Centara"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 20,
        "expertise": 0.0030218577484490004,
        "user_cities_visited": 23,
        "review_days": 0.9151150054764511,
        "helpful_class": 0,
        "review_text": "The hotel is a very short walk to Pikes Market, the Aquarium, restaurants, etcThe free city shuttle is right out side the front door(The shuttle takes you to most Seattle tourist sites)The view is nice but cruise ships and Navy ships sometimes parkoutside your window (blocking the view)There is a train behind the hotel, but I felt the noise was minimal (our room faced the pier)The pool was nice but small by my standard (9 people maximum)Price of hotel room was higher then most but convenience justified it.There was a lot of city construction, dirty downtown, homeless, etcStaff at the hotel and the rooms we Marriott quality"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.5240963855421681,
        "helpful_class": 0,
        "review_text": "Staff was very courteous and professional. Almost limitless places to eat like the Cafe de la Press right across the street. The historic gate to Chinatown is literally next door. Rooms are fine, good staff support. $350 plus per night."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 35,
        "expertise": 0.001961876619759,
        "user_cities_visited": 213,
        "review_days": 0.053121577217962006,
        "helpful_class": 0,
        "review_text": "Beautiful, modern & funky.  We got upgraded to a fabulous and very spacious suite. Wonderful ,friendly staff.  Comfy bed with high quality linens.  The products in the bathroom are Tommy Bahama - very nice touch.  Hope we get to stay here again sometime.  Also, the location can't be beat."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 2,
        "review_days": 0.28094194961664803,
        "helpful_class": 0,
        "review_text": "As soon as we waked into the hotel we were greeted by the amazing staff. We got to the hotel at midnight and the staff were still smiling and happy to help us. The front desk upgraded us without even asking and already had everything ready as soon as we arrived. The hotel is very clean and overall had a very relaxing feel. We have visited Honolulu many times and regretted not staying at the Moana before. In addition, we went to the spa and had a fantastic experience. The Moana gave us a first class experience and we will definitely plan to stay there on future vacations."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 87,
        "review_days": 0.44797371303395406,
        "helpful_class": 0,
        "review_text": "Nice hotel, but they lour you in with a nice price and then stick it to you later when you check in.  Don't be fooled by the nice handwritten letter from their manager - it comes at a cost.  A nice \"Resort Fee\" and an \"Employee Health Benefit\" Fee just to name a few.  When I asked about it the front desk person replied  . . . .\"It's in the fine print, you should check the fine print before you book.\"Well, lesson learned!  I won't be back."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 115,
        "expertise": 0.0054175228843630005,
        "user_cities_visited": 210,
        "review_days": 0.050383351588170006,
        "helpful_class": 0,
        "review_text": "The Argonaut seems to serve the traveling masses quite well based primarily on its Fishermen's Pier location, decent sized rooms, and fair rates.If you are traveling with young to teenage children you should find the hotel adequate and fun. The rooms are a bit noisy, no fault of the hotel, just the result of the overall commotion both inside and outside the hotel.We didn't try the hotel restaurant since there are so many notable eateries within easy walking distance.The rooms are decent sized, but the furniture and bathrooms are very, very minimal.Service is nothing to brag on but we found it quite adequate, from the door men thru front desk and maids."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 10,
        "review_days": 0.11500547645125901,
        "helpful_class": 1,
        "review_text": "I very much enjoyed this hotel.  This is not a modern hotel so if you like everything brand new, it is not for you.  If you like quirky rooms and want to feel like a local downtown dweller (most people in this high-end neighbourhood were locals), then this small but clean boutique hotel is a must!The \"extras\" truly made it terrific.  Many things were included with the stay.  A breakfast with many traditional American as well as European dishes were offered. They also have a \"tea time\" mid-afternoon (specialty coffees included) as well as a wine and appetizer selection around dinnertime.Concierge service was also very helpful in suggesting and making restaurant reservations.  Something else I found handy was if you booked it in advance, you could get a complimentary (minus tip of course) ride down to a set location in the downtown core to start your day near many tourist attractions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.680175246440306,
        "helpful_class": 0,
        "review_text": "We stayed during Memorial Day weekend and had a wonderful time! CQ is about a 7 minute walk from the Bart and has several friendly staff members!  Marie was nice and accommodating during the check-in process."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 33,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 47,
        "review_days": 0.25903614457831303,
        "helpful_class": 0,
        "review_text": "I stay at the Palomar once or twice a month because it is very convenient for me for business. The staff is ALWAYS very nice. The art on the walls (different on every floor) is modern and interesting. My room has always been impeccably clean.  The beds are very comfortable. The gym is never overcrowded. The pool (even though I have never used it) looks very cool. There always seems to be a busy social scene in the lobby (free wine in the evenings). I also love that if you become a Kimpton Karma member (free) you get free wifi and a $10 credit to the bar or the minibar in your room (free gummy bears!)."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 11,
        "expertise": 0.0009577402626060001,
        "user_cities_visited": 212,
        "review_days": 0.538882803943044,
        "helpful_class": 0,
        "review_text": "This hotel was one of the best places I've stayed, very clean, modern, and the nicest and most courteous staff I've ever encountered.  Roxy especially went out of her way to make sure we had a great stay - from making sure we had a room away from construction and stadium noise (since we needed sleep for a very early triathlon wake-up on Sunday), to being the most generous and most thoughtful person I've met at a hotel.  The free breakfast provided was awesome and the kitchen staff was extremely courteous and helpful. Even the valet staff were excellent.  It was one of the best weekend trips I've had, and I will definitely stay there again when visiting DC."
    },
    {
        "user_review_posted": 217,
        "user_total_helpful_votes": 100,
        "expertise": 0.002126944466054,
        "user_cities_visited": 45,
        "review_days": 0.664841182913472,
        "helpful_class": 1,
        "review_text": "This is a Marriott property and was built in 1925 but renovated in 2015.  I am lifetime Platinum so we were ungraded to the Club Floor.  The breakfast buffet was more than we expected with lots of variety.All was great at the Mayflower and the service was exceptional in all areas.  From guest services, to the concierge, the front desk, the bellmen and the bar on the first floor.  I am picky but could not find a complaint."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.91894852135816,
        "helpful_class": 1,
        "review_text": "We recently stayed at the Aqua Bamboo for 4 nights in suite 807.  We loved the fact that there was a kitchen (eat in if you like) a beautiful pool and the location can't be beat.  It is about 1 1/2 blocks from the beach, near Honolulu Zoo, the bus route and lots of great restaurants.  The hotel also offers beach towels and chairs.  I would definitely recommend this hotel."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 29,
        "expertise": 0.00428941851484,
        "user_cities_visited": 26,
        "review_days": 0.19112814895947403,
        "helpful_class": 1,
        "review_text": "Stayed at the Sukhothai in June for 3 nights.Serene , lush green, calm atmosphere makes you feel you are far away from the city. 5 mins walk out of the main entrance and you will be standing amidst the busy street of Bangkok.Loved my stay, very friendly and helpful staff. We had a late evening flight, they allowed a late checkout which was very helpful.Highly recommend"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 43,
        "expertise": 0.0042388465923710004,
        "user_cities_visited": 39,
        "review_days": 0.6232201533406351,
        "helpful_class": 2,
        "review_text": "I'll firstly start with the negatives.....we booked this hotel in August and had been attracted by the fact that it had a heated pool that was open all year round.  This is a rarity for Vegas in January and hence it swayed our decision to stay here.  You can therefore understand our disappointment when we arrived last week to find a notice on reception indicating that the pool was being refurbished for 6 weeks and would be closed until early March!!!  We had received no e-mail regarding the same and I have to say our disappointment was handled very badly by the front desk who offered little sympathy and ultimately no form of resolution other than cancelling our stay!!!  Ultimately I spoke to the manager who blamed Expedia for the fact that he did not have our e-mail address but for me it was the hotel's responsibility to advise us of this information and find our address if they needed it.  We agreed to disagree and came to a resolution of sorts but it was a particularly poor start and one that I hope this hotel learns from as I know I am not the only one to have complained.  Therefore it is worth knowing that if you are staying at this hotel in the next few weeks - THE SWIMMING POOL IS CLOSED!!!!!!!With the above said, the hotel has done well to receive four stars but to be fair in all other departments I cannot fault it.   We stayed in a Princess apartment and it was fantastic.  Great kitchen, huge bathroom with equally huge bath, a good size bedroom and a really nice living area with sofa etc... In addition you get a balcony that is again a rarity in Vegas and a nice bonus to have some 'fresh' air.In terms of amenities there is a decent gym and a nice restaurant + the Stir bar downstairs which is a really nice place to chill and the free wine between 4 and 5.30pm is a lovely touch that ultimately won us back round. We visited a few times and all of the staff in there were really nice, particularly a young lady who's name I unfortunately don't have but wish I did. She was a real credit to the hotel.We were also pleasantly surprised by the position of the hotel. No, it's not on the strip and it is adjacent to a rather busy road but you can literally be inside Ballys within 10mins (inc a 5 min wait to cross the road!?!?) and from there the monorail is right in front of you if you want to use it.  The Linq and the wheel are also only a 10 min stroll and from there you are in a great position to explore the strip. Equally, whilst it's fantastic to get to the strip it's also worth mentioning that there are some great places in the vicinity of the hotel that are well worth a look.  Ellis Island is a great little casino and a nod to Vegas of the past and the Tuscany Resort immediately behind the hotel is a lovely complex and well worth taking a stroll to if you want a quiet meal and a gamble. The 365 pub was particularly impressive in terms of food and drink selection.In summary we had an amazing stay in Las Vegas and I would definitely stay at the Platinum again and wouldn't hesitate to recommend it.  It will be even better when it has the new swimming pool............!!!!!!!!!!!!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 24,
        "expertise": 0.002478943690463,
        "user_cities_visited": 18,
        "review_days": 0.20427163198247503,
        "helpful_class": 1,
        "review_text": "Meticulously clean, modern rooms and inspiring bathrooms. Hotel lounge is swank with DJs on weekends. Restaurant was excellent for breakfast. My wife and I stayed for a weekend and it felt like a vacation."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 102,
        "expertise": 0.004744565817058,
        "user_cities_visited": 32,
        "review_days": 0.094742606790799,
        "helpful_class": 0,
        "review_text": "What a fantastic buffet, not only did you get everything chocolate, there was also an amazing selection of savoury delights.It was a treat for us on our last day in Bangkok, & a treat we will not forget. All the food was superb.The chocolate buffet was delicious & the hot chocolate made from chocolate of your taste was amazing. The chef explained the different types of chocolate to each & every guest & you were able to taste different % of chocolate before choosing the perfect one to your taste, with the added luxury of thick fresh cream on the top!Next time in Bangkok I will definetly be returning to this amazing, tranquil & beautiful hotel.If you want a treat book a table for this chocolate buffet"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 33,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 78,
        "review_days": 0.314895947426067,
        "helpful_class": 0,
        "review_text": "This is a hotel within the main Caesars hotel hence all the facilities ( pool and casino) are courtesy of Caesars.The rooms are large with a lovely bathroom and shower. The beds are extremely comfortable - didn't want to get up ;)They provide wifi and coffee facilities in the morning. It's hard to call them complimentary as there is a $30 resort fee per day. However they were nice touches.The room has a mini bar and they provide good quality soaps and shampoo.It's quite surprising how quiet it is considering that a couple of floors below you are in the main casino area. The hotel is situated next to the Matt Goss area and the Nobu RestaurantRoom service very priceyNice four night stay and would recommend"
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 28,
        "expertise": 0.0012910770084770002,
        "user_cities_visited": 34,
        "review_days": 0.869112814895947,
        "helpful_class": 0,
        "review_text": "I stayed at the Hotel for several nights this month. I like this hotel. Check in and out were handled well. I was upgraded to a very nice, corner roomThe hotel offered me a generous breakfast option of pastries and yogurt in lieu of Marriott pointsThe hotel is well located , right on Union Square which has parking. The concierge is good, especially AnthonyI will return"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 14,
        "expertise": 0.001276776847779,
        "user_cities_visited": 32,
        "review_days": 0.646221248630887,
        "helpful_class": 0,
        "review_text": "Decided to do a staycation in the city and check out Public.  I'd heard buzz about it and was anxious to see it.  Rooms were small (as they are in all NYC hotels) but also clean and comfortable.  Staff across the board were friendly and attentive.  Particular thanks to Neil who really made us feel welcome and gave us a fantastic restaurant recommendation.  The view from the rooftop is by far the best in the city.  Can't wait to stay there again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 31,
        "expertise": 0.009296038839236001,
        "user_cities_visited": 12,
        "review_days": 0.35925520262869604,
        "helpful_class": 0,
        "review_text": "I stayed at the Outrigger with my husband for three days.  We had a room with a partial ocean view  just above the pool on the 10th floor, very nice.  I could sit on the balcony and watch the surfers.  Had to walk down to the beach to see beautiful sunsets.  Enjoyed Happy Hour at the pool.  Loved the location of the hotel, walked to shopping and dinner. Also walked down to Waikiki beach to enjoy it but not stay on it.  Had an Oceanside table at the hotel resturant Ocean house, really enjoyed the food, service and view.  We also enjoyed the morning buffet at the Shore bird. I highly recommend this hotel."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016929115240930002,
        "user_cities_visited": 20,
        "review_days": 0.084884994523548,
        "helpful_class": 0,
        "review_text": "16 of us went on a trip to Hawaii , some frequent vacationers and others new to the island. The plan was to go on a trip with out kids and that indeed is what happened.Hotel- Modern, fresh and clean. Yes, Yes, Yes! The room was comfy and had little touches that made this room special. An example is the shutters that open from the bathroom to the bedroom. Another is the chaise and fresh decor. I give this place 4 out of 5 stars only because the beach/lagoon wasnt what I expected it to be. Other than that it was awesome.Staff- Perfect. They were even dressed more modern. Not your usual collard uniform made from a polyester blend. Offered a fresh look which I personally likedSpecial little touch: Loved Loved Loved the fact that when you check-in you are greeted with a cool wet towel and lemonade."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 15,
        "review_days": 0.52026286966046,
        "helpful_class": 0,
        "review_text": "Our family of 4 stayed for three nights to tour the San Francisco area.  The hotel is very conveniently located, a short walk to the Ferry Building Marketplace and leads to a nice walk along the Embarcadero to the Fisherman's Wharf connecting all the attractions along the pier.  The hotel was clean and well appointed and service generally was very good.  They offer a nice turn down service with bottles of water for your room which is always appreciated.We gave it only 4 stars because:- we were not offered the connecting room which we booked 6 months in advance for our two kids- we were told to evacuate the hotel at 3am due to a fire alarm.  Annoying as it may have been, this was not the hotel's fault as the fire alarm got triggered BUT they could have had more staff to direct people back inside the hotel when it was discovered to be a false alarm.  Not a single hotel staff came around to the exit door to the rear of the hotel to help guests in their bathrobes leaving to advise.  All the guests were milling around and slowly made back to the hotel foyer only to be told then, that it was a false alarm.  This alone should have dealt them a 1 star!The hotel could have had better plans in place to deal with these issues and they appeared not to have well trained staff to deal with fire alarms."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 34,
        "expertise": 0.004605854258287001,
        "user_cities_visited": 77,
        "review_days": 0.8307776560788601,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights having previously stayed here last year too, and so pleased that we did. We had arranged airport pick up with the hotel and everything went flawlessly, arriving at the hotel on time.Breakfast is great, buffet style and plenty of choice. Definitely not canteen style though. Beds comfortable and rooms well appointed and spacious. Staff really friendly and helpful, and good spoken and understood.It's also really well located with tons of restaurant s and also close to the main temple area.Stylish, boutique hotel nestled in amongst the hustle and bustle of Bangkok.Couldn't ask for more, would highly recommend and will be on our list of hotels to return to should  we come back to Bangkok."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 15,
        "expertise": 0.002586830458396,
        "user_cities_visited": 322,
        "review_days": 0.191675794085432,
        "helpful_class": 0,
        "review_text": "Stayed six nights at The Scarlet Huntington while attending a conference at The Grand Hyatt San Francisco.Even before my stay I got a good impression of the hotel because the concierge was very helpful with a couple of request\u2019s.When I arrived I got an upgrade and stayed at a really nice room (room 501).The hotel is situated at Nob Hill. And if you\u2019re not afraid of a hilly walk I think it is in the perfect position while staying in San Francisco.The hotel Wi-Fi was not working well for a couple of days. But they got it up and running again (a little too slow in my opinion), but other than that it was a perfect stay and I can highly recommend The Scarlet Huntington for business or pleasure."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 20,
        "expertise": 0.001655081098973,
        "user_cities_visited": 33,
        "review_days": 0.07338444687842201,
        "helpful_class": 1,
        "review_text": "My husband and I took a 4 day trip to Chicago for fun and couldn't have been happier with our stay at the Knickerbocker Millennium. We arrived early, around noon and expected to drop our bags off until check in time but we were checked in immediately since our room was ready which was a lovely surprise. The room was very clean and well stocked. The room was small but I knew that when I booked it and it wasn't an issue for the two of us, especially considering we had a king size bed. The bathroom was clean and the shower was really nice with 2 shower heads and it was a large stand up shower. The robe in the room was a nice touch. The entire staff were welcoming and very friendly, especially the cleaning staff on our floor who were always working hard. We were never bothered early for cleanings and our room was cleaned quickly while we were out during the day. The elevators were small but quick to arrive. The bellhops/valets who worked outside were always friendly and quick to get us a cab. I honestly don't think I have ever been to a hotel with a nicer staff as a whole. The only bad thing about the hotel as a whole was the TV package at the bar. We went to the bar after leaving the Cubs/Mets game on Monday 5/11 and when we asked to have the Cubs game put on one of the TV's they didn't have the channel! The bartender was super nice and very apologetic but this was out of his control if the manager doesn't supply him with a cable package to accommodate a request to watch a local game. We actually left, and went down the street to the Local which is at the Marriott (I think) and had a drink there watching the game. All in all our stay was great. The location of this hotel is perfect for walking to see a lot of Chicago and there is nothing too far out of the way. There are tons of great places to eat/drink, shopping etc. I would highly recommend."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 8,
        "review_days": 0.427163198247535,
        "helpful_class": 0,
        "review_text": "My overall experience was exceptional. The staff was very attentive, the quality of Food was above average including the freshness of the ingredients used & good recipes.I had an suite upgrade I would highly recommend it."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 11,
        "expertise": 0.0037042291262740002,
        "user_cities_visited": 8,
        "review_days": 0.043811610076670005,
        "helpful_class": 1,
        "review_text": "This is not your cable car and trendy tourist San Francisco.  This is the Presidio, guardian of the Golden Gate and premier Army post of the US until the 1990s, when the military gave it up to Golden Gate National Seashore. One of San Francisco's newest hotels, the casual Inn now lets you live like a general for a brief stay at the remodeled BOQ (bachelor officers quarters)  or a neighboring former military family home (Funston House). The decor is handsomely spare as befits the history, and photos, artifacts and art echo the past--a wall of bugles, for instance, or a framed lady's lace handkerchief. The atmosphere and background music are very WWII. Wine and cheese in the evenings and an ample continental breakfast enhance the experence. A new historic exhibit at the neighboring Officers Club tells the 300-year history of the place as well as noting such tidbits as the discovery of the California poppy by a seagoing botanist..Arguello restaurant next door offers early Mexican cuisine. We loved the big windows in our room that open onto wooded vistas where calla lilies grow wild under the trees and park trails inviite you to wander. By all means, bring the children. Besides history and hiking and other outdoor fun, there is a Disney museum on the base grounds. Every Californian should come here, at least for the new museum exhibits and film.The Inn is a brother property to the more expansive (and expensive) inn at Cavallo Point on the Marin side of the Gate,"
    },
    {
        "user_review_posted": 221,
        "user_total_helpful_votes": 120,
        "expertise": 0.0025258085308320004,
        "user_cities_visited": 118,
        "review_days": 0.46276013143483,
        "helpful_class": 1,
        "review_text": "We have stayed at The D numerous times, but this was the first time we stayed in a suite. The suite is large and nicely decorated with a large sectional sofa in the living area. Three flat screen tv's are in the living area which my husband loved! I loved the bathroom. The shower is very large with 2 shower heads and a nice sized ledge.  Smoked glass encloses the shower and toilet area. The bed was very comfortable with nice linens. There's lots of storage room. I highly recommend staying in a suite? My husband and I agree we will only stay in the suites in future trips. The elevator system also works great with very little or no waits!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 30,
        "expertise": 0.002444874184799,
        "user_cities_visited": 40,
        "review_days": 0.23493975903614403,
        "helpful_class": 0,
        "review_text": "Been some picky reviews of this hotel recently and while I appreciate that experiences do differ, but think this hotel has had some unnecessarily poor feedback. Great points: it is very close to Union Square but still very quiet. Helpful and honest staff and management who responded very well to a minor issue with a personal valuable and could provide useful tourist advice. We had a deluxe double room on the 19th floor with two beds. It was not only spacious, but well furnished, immaculately clean and with a view. Beds were incredibly comfortable! Handy to have refrigerator, working wifi, safe, Ironing board etc.  Downside? Voss water at $6 a bottle is taking the mick.Didn't eat in the hotel hence star rating, but did have a cocktail!Walgreens just around the corner handy for prepared food etc as well as tourist office at Powell St for tickets. This BART station is walkable from the hotel for link to airport and surrounding area. Munni travel tickets (3 days for $31) allow unlimited travel on bus and trolley cars (single$7). All big stores close by.Will stay there again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 12,
        "review_days": 0.23713033953997803,
        "helpful_class": 0,
        "review_text": "Couple traveling USA, room was adequate for 2. We had a ensuite room it was clean and comfortable with amenities provided. 24h Walgreen next door should you need anything also multiple food and shopping all within close walking. Hotel is located right on union square and cable cars stop.Staff friendly, hotel also has common room with microwave and clothes washing facilities. Only negatives- room can be noisy if window open. Water pressure in shower fairly average."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.331872946330777,
        "helpful_class": 0,
        "review_text": "This is a wonderful place to stay! The personnel go out of their way to be helpful. The rooms are very clean. There is sometimes a bit of traffic noise. The location makes it convenient to many tourist sights."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 15,
        "expertise": 0.002238808626353,
        "user_cities_visited": 28,
        "review_days": 0.19277108433734902,
        "helpful_class": 2,
        "review_text": "Absolutely fantastic.  Wonderful roomy accommodation with separate bedroom for parents.  Staff - Noah, in particular, was fantastic and helpful.  Walking distance to wharf, Alcatraz cruise, cable car, Lombard etc. Free parking bonus as well"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 14,
        "expertise": 0.016881827209533,
        "user_cities_visited": 2,
        "review_days": 0.39101861993428205,
        "helpful_class": 3,
        "review_text": "My husband and I stayed at this hotel in June, 2016. This hotel is very centrally located. Right next to House of Blues. Walking distance to everything! Beautiful facility. The customer service including the door men and concierge were beyond awesome! Every time we walked in the door they knew our name. The concierge suggested great restaurants for us and each one was a fantastic suggestion! Thanks for a great Anniversary trip! Booked with Carey Driscoll at Beach Bum Vacations! Thanks Carey for a seamless - amazing trip!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 138,
        "review_days": 0.427163198247535,
        "helpful_class": 0,
        "review_text": "This hotel is located in a quiet residential neighborhood, but right around the corner from some great restaurants, a short walk from the metro and many of the sights of DC, and the staff were incredibly helpful and kind. They offered us great tips and were responsive to our needs, and even gave us an upgrade for our first visit to the city! I'd absolutely stay again. The breakfast was pretty standard hotel breakfast fare, but the bed was soft, the room was comfortable, and the toiletries were L'Occitane, which was a nice surprise. I feel like this place was a great value and I'd absolutely stay there again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.15772179627601302,
        "helpful_class": 0,
        "review_text": "This hotel is beautiful, characteristic and clean.  The roof top pool was a relaxing place to spend time.  The restaurant serves fantastic food.  Above all, every one of the staff I came in to contact with gave great service and were so helpful.  Next time I'm in Miami, I'll be booking here.  I loved the record player in our room and the selection of records. A lovely touch."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 50,
        "review_days": 0.5279299014238771,
        "helpful_class": 1,
        "review_text": "This was our first stop on our 2.5 week holiday and our first Centara Hotel followed by Centara Hua Hin and Centara Grand Mirage, all of which I will review separately. This is a fantastic hotel, right from the start, staff at check in, staff at concierge, the standard of the rooms and overall service quality. The hotel is situated above the shopping centre which is a great plus if youre on a shopping holiday. Perfect for a few nights stop but not longer if youre travelling with children as there is not much room for them to run around. The breakfast is grand, lots of options and something for pretty much everyone. Overall a great stay and would not hesitate staying here again."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 21,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 23,
        "review_days": 0.136911281489594,
        "helpful_class": 2,
        "review_text": "Our first trip to Bangkok and so glad we stayed here. Located close to the station and shopping centers. The staff a really good, the rooms are large and clean, breakfast is good, the pool something to look forward to at the end of the day. Our mate Golf looking after us. All good"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 23,
        "expertise": 0.004356173452499001,
        "user_cities_visited": 12,
        "review_days": 0.23603504928806102,
        "helpful_class": 1,
        "review_text": "My trip was two days business and two days of looking around Vegas.  I initially chose 4Q because no resort fee meant I knew what I would be paying, staying on Fremont Street put me instantly into stuff going on, and I could have a healthy walk to my daily business meetings.The airport shuttle dropped me off right at the registration desk.  Stay was prepaid and I got a room in the North tower.  Clean, neat and comfortable!  It overlooked the FSExperience, but was too high up to see anything!  Thoughtfully, they provided ear plugs (even though I always travel with my own).I phoned down next morning and they moved me across the hall.  I could still hear the music, but they did their part to remedy this.  The street-side music goes from 9 PM to midnight, otherwise it is very quiet in the room.Staying in the North tower puts you immediately out the elevator and on to the Fremont mall.  Very convenient to get out in the morning and back in the evening.All the room details were looked after... Comfortable bed, good TV, good shower (temp. and pressure) coffee maker, in room safe.  All above average and good value.My gripe was that room guests don't get a price break on restaurant prices (ie. Brkfast special) or line up preference.  As a room guest, there should be a tiny consideration over Joe and Jane Diners off the street.  I joined the players club for discounts but the line ups were so long I never got to eat in the restaurant.Secondly, Wi-Fi was $8.99 per 24 hours.  Way too pricey, especially for a 5 night stay.I walked a block to get free, reputable Wi-Fi to save $45.00 plus taxes, and yes, it was worth it.I even went to a show (Steve Connolly - Elvis tribute artist - will try to review separately) in the 4Q showroom.  A terrific entertainer at a very reasonable price.  The coupon offered at street-side gave a 50% discount which was a pleasant surprise in a town that can't wait to part you from your money!But all in all, this was a great place, and I will definitely stay there again!"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 49,
        "expertise": 0.003193693528019,
        "user_cities_visited": 38,
        "review_days": 0.510952902519167,
        "helpful_class": 0,
        "review_text": "I had a nice experience with this hotel.Prior to arriving I received a text prompting me to check in and choose my room.  This made the in person check in very fast.  Once there, I received a text or two asking if they could do anything to improve my stay and it came in handy my last day there.The rooms are beautiful and the housekeeping is excellent, but there is no mini fridge in the room.  At check in, I requested a fridge and was put in a waiting list (#11 on the list).  The fee for the fridge is $25 per stay.  Not per day, but stay.  Seems reasonable.On my last day, 16 hours before checking out, I came to my room midday and there was a fridge there.  When I called and asked if I'd get hit with the $25 fee they said I would, so I asked for it to be removed.  I get it...I'm sure there were other people waiting as well.Anyway, after I hung up, I texted the front desk and asked for it to be removed ASAP.  Immediately, someone texted me back and said it would be done.  Three minutes later, there was a knock at the door and off it went.Sorry such a long story.  Anyway, it's a nice hotel with great history and a responsive team."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 177,
        "review_days": 0.61117196056955,
        "helpful_class": 1,
        "review_text": "I just attended a two-day workshop and stayed one night.  Overall I found that the hotel has a good services.  The room is clean.  However, the air-conditioned is not stable \u2022 I mean sometime it has a cold wind, sometime it\u2019s a bit hot.  The temperature in the meeting room is fine.  It\u2019s not cold like other hotels conference room.  The staff is friendly and helpful.  The food at the Canal Restaurant \u2014 both breakfast and lunch are nice and delicious.  This hotel is recommend for Muslim as they served halal food in all outlets."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 62,
        "review_days": 0.8099671412924421,
        "helpful_class": 1,
        "review_text": "We were stuck in a horrible room with no windows. They said we could partake in a complementary glass of wine every night, but we don't drink. Then they charge you for it whether you had it or not! Shockingly poor reception too!"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 41,
        "expertise": 0.004744565817058,
        "user_cities_visited": 161,
        "review_days": 0.22946330777656002,
        "helpful_class": 1,
        "review_text": "As a family of 4 with kids now 11 and 13, we reserved 2 connecting rooms at Marriott Sukhumvit. Hotel has very nice roof top restaurant and upscale bar. to the restaurant, kids are welcome and it has fantastic views over skyline of Bangkok from 45th floor. our kids love it. There is another roof top, higher up but no children allowed. this one gives you 360 degree view of Bangkok and it was really busy with trendy locals and foreigners.Rooms are really stylish and as the hotel is relative new, all still seem really fresh. hotel has few restaurants, breakfast is very complete as always in Marriott in the Asia Pacific (not the case in the US). Hotel has great gym, nice but relative small pool and pool bar and it also has nice view with an \"infinity\" pool touch. I recommend this hotel for families, business travellers, tourist couples or bunch of friends. SkyTrain stop is just outside and offers fast way around the city. around the hotel, there are tens of great restaurants and hotel concierge knows the area really well. We liked it so much that we booked another night before returning back to Europe. And btw, it is easily accessible from Suvarnaburi Airport, 25min.Hotel also has apartments for longer stays and worth exploring if staying longer."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.405805038335158,
        "helpful_class": 0,
        "review_text": "We stayed here for a wedding that took place across the street. Our stay was comfortable. The rooms were clean and the breakfast was acceptable. Parking was expensive. I would park in a lot nearby. There are great restaurants within walking distance."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 10,
        "expertise": 0.001317574365065,
        "user_cities_visited": 156,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "I stayed here for 8 nights to attend a conference at McCormick place. The room was comfortable and clean, kitchenette was pretty reasonable (although I didn't use it!). The included breakfast is a useful bonus and the food was decent but not mind blowing. There are heaps of bars and restaurants within easy walking distance, and Eataly next door is amazing! Shops and Michigan Ave are nearby and only a couple of minutes walk to get to the red subway line. The staff were friendly and helpful. For the location and comfort, this hotel was really great value for money. I would definitely stay here again and recommend to friends :)"
    },
    {
        "user_review_posted": 189,
        "user_total_helpful_votes": 246,
        "expertise": 0.0062087433818640006,
        "user_cities_visited": 242,
        "review_days": 0.9485213581599121,
        "helpful_class": 0,
        "review_text": "This is a great place to stay if you want to be near the Seattle University and/or the Swedish \\hospital. The service was excellent and our stay was very comfortable. It is a short Uber ride to anywhere in the downtown area."
    },
    {
        "user_review_posted": 1029,
        "user_total_helpful_votes": 420,
        "expertise": 0.0018712549567990002,
        "user_cities_visited": 448,
        "review_days": 0.671412924424972,
        "helpful_class": 0,
        "review_text": "While visiting DC last weekend, we decided to stop for drinks and check out this hotel.It is so impressive. The lobby and bar decor is gorgeous. The blue velvet touches are regal and the glass ceiling and atrium are stunning. The staff reflects the quality of this hotel and we are looking to stay here the next time we visit DC."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 25,
        "expertise": 0.002366653380981,
        "user_cities_visited": 21,
        "review_days": 0.9227820372398681,
        "helpful_class": 0,
        "review_text": ".......but, that\u2019s been a really difficult thing to do.We stayed here once before (December 2018) for one night ~ in a king bed room.  Getting to our room was a trying experience, as there aren\u2019t enough elevators to accommodate the guests.  Once we got there, we found the room to be uncomfortably small.  And, the noisy A/C is placed right beside the pillow on one side of the bed (so, it blows air in one\u2019s face all night).  On the positive side, the room was clean and the staff was pleasant.Being IHG Spire Elite members, we thought we\u2019d give the hotel a second chance, as we earn points and perks with every IHG hotel stay.  In order to have a bigger room, we booked their best: a \u201csuite\u201d (sort of ~ they use the term loosely).  We scheduled our flight and hotel arrival for 3:00PM ~ their \u201cofficial\u201d check-in time.  We waited in line ~ only to be told the room wouldn\u2019t be ready for a half an hour more.  Then it was another half hour.  Then, another.  Our suite was finally ready at 5:37PM.  (Credit where it\u2019s due: Sylvia waived our amenity fees for our trouble.)  Next came the usual long wait at the elevator.  OK, we knew that.  Then, the suite......  It was located on the 25th floor.  No elevator goes to the 25th floor.  Seriously.  So, one rides the elevator to the 26th floor, and then walks down a short flight of stairs ~ which would be fine if one wasn\u2019t in HNL for medical reasons ~ which we were.  The \u201csuite\u201d is one large room with one small cruise-ship-sized bathroom.  The door to the bathroom was ridiculously narrow (see pic ~ yes, the door is all the way open).  Again, noisy A/C ~ but, they do provide a white-noise effect to  muffle the street noise below.  And, for all this, our room wasn\u2019t even reasonably priced ~ a bill well over $800 for three nights!  Never again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.617196056955093,
        "helpful_class": 1,
        "review_text": "I got an awesome experience in Bangkok and part of it is this Evergreen Hotel which is very close to Bangkok's must see landmarks and shopping malls. I enjoyed the stay here, the food and service was awesome. Shoutout to Toni in the hotel restaurant, he served very well and very accommodating. Thank you Toni and Keep it Up. I recommend the Hotel and the must try foods which has variety of choices. I would definitely comeback here next time. Cheers"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "Location was great to downtown sight seeing. It is a good place to book if you are looking for easy access from Midway airport and want to take the L downtown. The orange line gets you right there! Room was comfortable and clean with space for relaxing. The only thing I had disappointment in was the water pressure in the shower. VERY slow -- so if that was fixed I would give this hotel a 5 star rating. The help at the front door was courteous and helpful with directing my daughter and I to the sights down town. This hotel accesses the river in a beautiful way. You can walk across the street and get on the boat for the Architectural tour with ease. Very nice tour -- a must do if you want to see the city in style for a reasonable rate. Cost was about $80 for two people and well worth it!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 5,
        "review_days": 0.42442497261774303,
        "helpful_class": 0,
        "review_text": "Amazing location,everything you need next to you;market,pharmacy,change office,taxi,tuktuk,bars,restaurants etc..Rooms are ok not so good not bad.Breakfast is very good for Thailand.If you travel 3 person and want 3 seperate beds forget about it they dont have!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 3,
        "review_days": 0.269441401971522,
        "helpful_class": 2,
        "review_text": "Excellent stay, very comfortable, quiet, classy, warm and attentive staff.  Beds ultra comfortable, pillows awesome, suite (Princess Suite) seemed like an apartment, made us feel more at home (I was able to cook, do laundry, etc..)Absolutely no smoking - a real winner in my books, because every other hotel has no holds barred; even Bellagio with all its fancy and high class, after watching 'O', I can't imagine staying in that hotel because everyone was smoking left and right on our way to see Cirque du Soleil.  Also, food was awesome at the Kil@wat restaurant.I would go back 100%."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 5,
        "review_days": 0.36035049288061305,
        "helpful_class": 0,
        "review_text": "Number of beds for 6 adults and 1 infant was great.  Location was wonderful and the ocean view was gorgeous.  Fireworks view from our balcony was great on Friday.  The garden was busy almost every night with an event."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.770536692223439,
        "helpful_class": 2,
        "review_text": "My second visit to Waikiki and I had always dreamed of staying at the beautiful Moana Surfrider. When arrived at the hotel I was unaware about the strike that is currently happening, although my stay was only a short one at Moana Surfrider I was told by one of the staff to just \"ignore\" the noise. I could here the strikers every morning at 7am and this did interrupt my sleep. Walking past the strikers one day I was told to \"check out\" - this made me feel uncomfortable and my stay here wasn't as pleasant and peaceful as I would've liked it to be."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 65,
        "expertise": 0.002455261229209,
        "user_cities_visited": 94,
        "review_days": 0.140197152245345,
        "helpful_class": 1,
        "review_text": "To be honest, it is difficult to come up with superlatives concerning this hotel that other TA\u00b4s haven\u00b4t already posted.This was my one and only choice for our stay in LV with daughter and grand-daughters and what a find.   The hotel is slightly off-strip but within walking distance of everything.  Valet parking is free \u2013 another plus \u2013 and very efficiently run.   As a previous TA reviewer has said, you have to show your key before you get into the lifts, another big plus.   The corridors are extremely quiet and you are not really aware of other people around.We had a two bedroom villa with lounge and full kitchen between.   It was a real home-from-home, extremely clean and comfortable with all facilities one needs.   We could all have gladly stayed there forever!   We had a view of the strip as we overlooked the front of the hotel.   Naturally there is always going to be traffic noise in LV but the sound-proofing was extremely good.What was unexpected was the activities the hotel had on offer, both for adults and children.   Unfortunately we didn\u00b4t have time to take advantage of these as Las Vegas holds too many other attractions!   But we did take time to visit the 5th floor pool \u2013 nicely run with sunbeds and towels.The other plus for us, travelling with children, is the absence of a casino and the resultant smoking.   Obviously, being in LV, one has to walk through casinos all the time so it was very refreshing not to have to do that in the Grand Chateau.Once you are on the strip (a few minutes if that), to your left and over the road will be the Monte Carlo, the Bellagio and fountains off to the right.   As other people have commented, there is large, well-stocked, two level Wallgreens a few minutes walk away where you can buy foodstuffs, drink etc.etc.   Turn right outside the hotel, cross E. Harmon Street, and there is the entrance to the Planet Hollywood Miracle Mile of shops, restaurants and cafes.   This will take you out to Las Vegas Boulevard.   It really is a \u201cmust\u201d walk.If visiting Las Vegas again, we would honestly not stay anywhere else."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 30,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 68,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "We arrived at 2 a.m. as our flight was delayed.  There was an option for late check in and within minutes a person was there helping us.  We shared a bathroom and I never had to wait for a bathroom or shower.  Sinks are readily available and there are always snacks and drinks available.  Due to lost luggage I needed a toothbrush and the toothbrush kit was cheap and had everything I needed.  We were also able to leave our bags while we walked around and the staff was willing to receive out lost luggage while we were out and about.  We had 2 different rooms because of a late booking and the staff got us a room early for day 2 so we didn't have to waste time waiting.  The hotel is quaint and centrally located.  There is a trader joes right down the block for cheap food.  The garage is $20 a day and you cannot pull the car in or out more than once each day.  Overall wonderful staff and quaint rooms which are comfortable and affordable :) Thank you!! Also very close to fisherman's Wharf and bike rentals and Chrissy Park.  Loved it :)"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 16,
        "expertise": 0.002478943690463,
        "user_cities_visited": 20,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "This hotel is very convenient to the downtown and Michigan Avenue.  I would have given it 4 stars except for a few drawbacks.1.  Avoid the west end of the hotel if you can - there is a fire station right across the street so you have more than the usual number of sirens, especially the funny sounding start-ups.  They do give out free earplugs.2.  Elevators have some electronics issues - 5 different times in a 2 day stay the elevator would either reverse on us before we reached our floor or not go any lower and we had to take the stairs.3.  The breakfast area is nice, but kinda maxed out on weekendsOtherwise, a decent large city Hampton"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 20,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 346,
        "review_days": 0.42990142387732705,
        "helpful_class": 0,
        "review_text": "First of all: the staff at the Angler's is amazing! Very helpful and charming. Just loved my time there because if them!The room was spacious, especially the bathroom.Location is great, just 3mins walk to Ocean Drive. Great food spots close by, but all more on the 'normal' side - the cool and stylish places are all about 20-25mins walk north.Loved the little pool, but try not to get a room there as it might be a noisy spot during the nighttime.I'd stay here again anytime!"
    },
    {
        "user_review_posted": 324,
        "user_total_helpful_votes": 155,
        "expertise": 0.0022122236252950004,
        "user_cities_visited": 276,
        "review_days": 0.6516976998904711,
        "helpful_class": 2,
        "review_text": "Our Agent booked us 5 nights at the Shoreline Waikiki at the end of February and it did not disappoint. Great boutique style hotel in very good location and lovely staff. Special mention to Josh and Venus who were so happy to help. Whilst the rooms (we had 721) are not luxurious they are very clean and comfortable with all the promised amenities including good Wifi. The complimentary grab and go muffins and health bars at breakfast were very convenient for early starts and very tasty. Infused waters and 24/7 coffee and tea in Reception also great. Used the roof top pool area on a couple of afternoons after sightseeing. Also borrowed the chairs from reception for the beach which is only a short walk away. For info there are self-service laundry facilities at the Coconut Waikiki, the sister hotel a short walk away, again very helpful reception if you need change for the wash machines. Breakfast wise we did use the Heavenly Restaurant next door which was very nice but also very busy. Most days we used the Dukes Lane Market & Eatery around the corner on Kuhio Avenue which catered for all tastes. Certainly lived up to its good Trip reviews."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 17,
        "review_days": 0.12814895947426,
        "helpful_class": 0,
        "review_text": "When we arrived the staff we encountered where very friendly.  When we checked out the two women at the counter seems a little put out that they had to look away from their computers.  Actually one of them never did look up.  Had the one that did take care of our check out did even ask how our stay was.  If she had been at all interested we would have told her that while the room was clean it was very airless.  The A/C was so noisy that you could leave it on for long.  We were on the second floor so the bathroom window opened on a dirty air shaft with garbage in it and from the second floor that's right out side your window.  At 6am some construction started up some place in the building that woke us up.  This place isn't really in a very good area and while we were there it was surrounded by road work Everywhere!  The bed was lumpy and the sheets were itchy.We thought this was a good deal until they hit us with the $45 parking fee.  Nothing on their web site warns you about this fee.We would not stay here again."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 43,
        "expertise": 0.002317113538563,
        "user_cities_visited": 101,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "This was a great hotel for our family!  The three bedroom suite was amazing.  It is slightly dated, but we prefer to view it as \"charming\" - the pool area was great and the kids loved swimming after long hot days of sight seeing and we enjoyed the poolside bar!  The breakfast was great, worth paying the slight higher price to have it included in your room price.  Location was easy for getting to other places.  About a 450/500 baht taxi ride from the airport.  Only real negative to hotel was the WIFI - only available around the lobby bar area and was a bit spotty!  We would defintely stay here again and recommend it to others travelling with children!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.051478641840087005,
        "helpful_class": 1,
        "review_text": "Great Value, Perfect Location, Friendly and Attentive Staff. What more could you want? I was upgraded to a suite for free, but heard others talking about the regular rooms and how nice they were. Very modern and re-modeled on the interior, 24hr door man and perfect location right in the heart of the action. Will definitely be recommending this place to friends and staying here again if I end up in San Francisco."
    },
    {
        "user_review_posted": 1161,
        "user_total_helpful_votes": 326,
        "expertise": 0.0012528816610830002,
        "user_cities_visited": 324,
        "review_days": 0.29353778751369103,
        "helpful_class": 0,
        "review_text": "They have really comfortable beds.  Nicely appointed rooms.  Rain shower bath is a nice luxury.  Upscale hotel in nice SoMa neighborhood.  Lots of restaurants in the area are closed weekends though.  Got a pretty good deal, not sure if I would pay the regular rate.   If I could give it a 4.5 I would.  Parking is crazy expensive, especially considering the city garage around the corner is much less expensive.  Daily wifi is also expensive.  Service was really nice.  A good choice for work or a weekend in the city.  No pool or hot tub.  No room service?  Not sure about that, but no breakfast door hanger.  Bar/restaurant is on the ground floor."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8105147864184,
        "helpful_class": 0,
        "review_text": "The front desk was exceptionally accommodating, especially Basarakhum (Pat). She assisted me in making arrangements for a late checkout due to my airline flight schedule.  The room service staff was equally attentive.  Housekeeping, too!The spa staff assured an amazing and relaxing experience and I rarely opened my own lobby door as the bell staff appeared to anticipate my arrival!Overall delightful experience!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 28,
        "expertise": 0.005118020013749,
        "user_cities_visited": 16,
        "review_days": 0.8187294633077761,
        "helpful_class": 0,
        "review_text": "The location was perfect for us - easy to hop on water taxi to get to tourist attractions, near Khao Shan Road for restaurants and bars, and walking distance to The Grand Palace. The room was quite nice - clean, large and comfortable bed. The pool was perfect for relaxing in the afternoon when you return from tourist stuff and before you go out in the evening."
    },
    {
        "user_review_posted": 698,
        "user_total_helpful_votes": 1195,
        "expertise": 0.00820142479245,
        "user_cities_visited": 278,
        "review_days": 0.835706462212486,
        "helpful_class": 1,
        "review_text": "When I reached the hotel, after seeing the entrance, I was like this is a huge and grand hotel. Check-in counter was huge. Same goes for lobby which has a restaurant too. But as you enter the building, they are just typical hotel rooms.  This is a huge hotel spread up in a big area. Odd & even number building are built on both sides. My room was in 1906, so I had to walk far from the entrance to reach my room. It was raining. Their Pool was under renovation. The good thing was parking is just in front of your room.  Many Common areas were under construction and debris were lying around.Room was good in shape. Couch-fridge-small Kitchen-King bed. It was really good. Bathtub paint was coming off, but yeah it was okay. Staff were courteous and did our check-in & Out quickly. We left the room 6 in the morning and staff were there. The big lobby has all kinds of service you need.Hotel is just 2.5 miles away from the strip. It's surely not expensive, but it has a lot of appeals"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.34775465498357,
        "helpful_class": 1,
        "review_text": "Constant sirens day and night (next to hospital).Staff didn't really seem to care about less than fully satisfied guest experience.Location is great, but would choose one of many other hotel options for future trips.  Would not recommend this location.No views whatsoever, other than the building across the street."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 35,
        "expertise": 0.003157385481119,
        "user_cities_visited": 180,
        "review_days": 0.44578313253012003,
        "helpful_class": 1,
        "review_text": "With super-friendly staff, immaculate rooms, and a location near Union Square, this is a great base for San Francisco.Five minutes' walk from the cable car to Fisherman's Wharf, 10 minutes from SFMoMA, and close to the large retailers, this is a great location. Friendly staff are genuinely helpful, as are the staff in the attached restaurant and hotel bar. A games room complete with basketball, pool and other distractions is a great way to relax after a day wandering SF, and the in-room TV options offer great tech (Netflix, Hulu and other options). The rooms are small but immaculate, with great products and a free bottle of water alongside the safe and other usual facilities. All-in-all, well worth the stay."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 14,
        "expertise": 0.005553716576556,
        "user_cities_visited": 10,
        "review_days": 0.600219058050383,
        "helpful_class": 1,
        "review_text": "This was my fifth stay at this property and overall it is falling behind.  The rooms are sparsely furnished, the closet was in the bathroom (weird) and the hotel overall was in need of upkeep.  I hope SPG invests in this hotel to bring it back up to the standard that is worthy of both the location and history of the property"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 19,
        "expertise": 0.0011708166292740002,
        "user_cities_visited": 272,
        "review_days": 0.19550930996714103,
        "helpful_class": 0,
        "review_text": "When we were looking at accommodation in San Francisco there was little available with parking. This along with the cost is why we chose to stay here. The room was comfortable and clean. The beds were really nice to sleep in.  Ours room however was next to the road and there was a lot of road noise even with earplugs in you could hear the cars. I am a light sleeper and so didn't get a lot of sleep the first night. It was a good location, only 15 minutes walk from fisherman's wharf. Overall we enjoyed our stay, the location, rooms and parking made up for the noise. Maybe request a room at the back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.352683461117196,
        "helpful_class": 0,
        "review_text": "Booked a Deluxe room in February 2016 for an October stay at a good rate. Rates then  doubled due to high demand with several big events in SF. At checkin I was told the room had been overbooked and I was given a Standard room with a reduced rate. This really seemed a case of the hotel selling my reserved room at a much higher rate and leaving me with an inferior room. The room I was given was very basic, almost spartan but was a reasonable size and clean. There is no airconditioning or breakfast at this hotel. The best thing about this hotel is the location - there are plenty of alternatives nearby in this price range where you can actually get the room that you reserved."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 24,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 13,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "we had back to back to back reservations, and each time we had to get new keys.. the bellhop helped us move rooms, because they were closing the floor for maint.  security knocked and said that we should not be there and we had to vacate the room, and they moved us !!! keys did not work again, after he said they would.. we do not carry them by our cell phones. we were very satisfied with the end result, The D, made us very happy with their concessions, but it was a pain in the butt... pool was closed but we were referred to THe Grand pool, and that was fine."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 19,
        "expertise": 0.002034851645715,
        "user_cities_visited": 27,
        "review_days": 0.8888280394304491,
        "helpful_class": 0,
        "review_text": "We stayed in Hotel Cova for 3 nights and enjoyed our stay.Please do ignore the neighbourhood. Yes, there are a lot of homeless people, hanging about but the location is actually pretty good for walking to some of the more popular places (and the hotel offers free shuttles to Union Square and Fishermen's Warf). Besides, if you ignore the homeless people they will ignore you too. No reason to feel unsafe.There is a complimentary breakfast which did not have the most of choices but was an ideal start of our day. Sadly we did not find time to enjoy the free wine on the rooftop terrace. The bar was great but it closes early.Everyone in the hotel was very friendly. Would visit again."
    },
    {
        "user_review_posted": 193,
        "user_total_helpful_votes": 114,
        "expertise": 0.0027573250916580003,
        "user_cities_visited": 217,
        "review_days": 0.466593647316538,
        "helpful_class": 1,
        "review_text": "I arrived at the hotel at 9pm having flown from Beijing China to be told that they had given my room to a platinum card holder. I had booked and confirmed with credit card through our corporate travel office. They gave me no prior notice. They sent me to a hotel in Virginia and I was told I needed to come back the next day (my booking was for three nights). They were impervious to the fact I had an early 7am meeting followed by a full day of meetings.The staff were apologetic. It is not their fault. But I want to share that despite being a member of the Marriott rewards club, I was given no option but to be sent to another hotel in a far less convenient location. As were others. I probably spend close to 80 days a year in hotels and have been for years. I have never had this experience before.Corporates are perfectly entitled to their policies. Customers are entitled to make their own choices. I will go out of my way to avoid Marriott from now on and to share my experience with others.I cannot believe this policy will help Marriott improve its competitive position."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 5,
        "expertise": 0.000648240097098,
        "user_cities_visited": 14,
        "review_days": 0.059693318729463006,
        "helpful_class": 1,
        "review_text": "We booked Hotel Nikko for its great location, convenient to Union Square and public transportation hub at Powell/Market Street.  Valet parking made arrival seamless, and we knew our car was safe when we it was parked and easily accessible when we wanted to drive.  Location got us to Hotel Nikko, but the staff and amenities will bring us back.  Every person who served us was professional, friendly, and knowledgeable.  Every service request was addressed, and the amenities made it a fun vacation for both of us and our teenage son, who was on his second round of college visits.  Thank for the lovely pool, fitness center, the well-functioning Wi-Fi, the yummy breakfast buffet, and Imperial Club's relaxing happy hour each evening.  We will be back!"
    },
    {
        "user_review_posted": 197,
        "user_total_helpful_votes": 198,
        "expertise": 0.004769210002626,
        "user_cities_visited": 195,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "We went over Easter and it was a disaster.  Over crowded, no place to sit at pool or beach.  They had an Easter egg hunt and during the hunt my 8 year old daughter was shoved to the ground by some other guests kid because the property thought it would be a good idea to hold it in a 10x10 area.Never again.."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.8658269441401971,
        "helpful_class": 0,
        "review_text": "Beautiful hotel with excellent customer service.  We had to wait about 20 minutes to get a room because we arrived early.  The lovely young lady escorted us to an area to have complimentary coffe, tea, and sodas.  The room ammenities were beyond our expectations.  Breakfast at Tesoro was excellent.  We also enjoyed being within walking distance of the Dubai Mall, which is just amazing. Upon returning from Dubai, I contacted my travel agent and let her know how much we enjoyed the hotel.   A true luxury hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.362541073384446,
        "helpful_class": 0,
        "review_text": "The hotel is in a great location in Union Square. The lobby is charming and the front desk folks were friendly. However, this hotel is in need of some serious renovation. Everything in the room was clearly very old, and not in a charming/classy way like the lobby. There weren't any \"extras\" which is fine, but I suppose I have come to expect some. No water (in room or in the lobby), no coffee maker, no fridge, the most basic cable I've seen in decades (not that you want to spend your time in SF watching TV!), and no air conditioning. The AC was my biggest issue because it got up to 78 degrees and I expect to be comfortable in a hotel. There is a ceiling fan but that wasn't much help. You can also open the windows but because of the popular area, it was incredibly loud and impossible to sleep with the windows open. I realise that the hotel is under renovations, but it was unclear to me that I was booking one of the non-renovated rooms (and AC isn't a new thing, I'm surprised they're just now undergoing renovations). Was there a way to know that the room I was booking wasn't updated and maybe I missed it?Overall this hotel was very average, and we still had a good time. It was also slightly cheaper than other hotels in the area, so that makes up for some of what was lacking! We barely spent any time in the room since we were out exploring and only there for three nights. If I were staying longer than three nights though, I don't think I would stay here again."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 24,
        "expertise": 0.001507962779065,
        "user_cities_visited": 44,
        "review_days": 0.539978094194961,
        "helpful_class": 0,
        "review_text": "We stayed in 2-2bedroom suites. They both came with full kitchens, and bathrooms, and balconies. They also had full sized washer and dryers in each room. The rooms were well appointed with all nesessities. There is bo smoking in the rooms, however we were told that technically the patios were considered outdoors, so we could smoke there. The rooms were clean and quiet. The pools were nice especially being able to relax in the adults only pool and hot tub. Plenty of parking. Gates closed at 6pm, but were accessible with room keys. Not too far from the strip and a plaza right next door."
    },
    {
        "user_review_posted": 405,
        "user_total_helpful_votes": 558,
        "expertise": 0.006578640871921001,
        "user_cities_visited": 71,
        "review_days": 0.32420591456736003,
        "helpful_class": 0,
        "review_text": "This hotel in my opinion has the best views over Burj Khalifa.Rooms are really nice and well equipped and decorated.Food is good. above expectations.Service was really good. staff were friendly.pool are was ok."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 9,
        "review_days": 0.374589266155531,
        "helpful_class": 0,
        "review_text": "Couldn't be more impressed with the Embassy Suites Waikiki. Our one bedroom apartment (15th floor) was plenty large enough, with the bedroom (separate to the family room) containing two queen size beds. We had our 9 month old in a port-a-cot (supplied by the hotel) in the family room which worked fine. Everything was clean and all staff were extremely friendly and helpful. The breakfast (included in our rate) is just amazing - especially the made to order omelettes!It's a very short walk to the beach, the shops and even the rental car outlets are close by. The free drinks each night by the pool is also a very nice touch, with a lovely atmosphere of happiness and joy - which is how we felt the whole time staying at the Embassy Suites - we'll be back - no doubt! Valet parking is available onsite, but it's expensive ($52AUD) which I understand is comparable to most other hotels."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 28,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 14,
        "review_days": 0.179079956188389,
        "helpful_class": 0,
        "review_text": "For the price and reputation, this hotel was no better than average. I find it hard to believe that there was no refrigerator in the room - we hired one at an extra cost of $5 a day. There was a coffee maker with paper cups. No way to make tea. There is a very nice coffee shop on the ground floor - obviously an extra cost.The in- room safe malfunctioned and we had to wait over an hour for this to be fixed so we could get what we needed from it - fortunately this wasn't when we were checking out as then we would have missed our flight.The travel desk  attendant was helpful but not very efficient.Room was comfortable and clean. We felt short changed and will not stay here again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.169769989047097,
        "helpful_class": 0,
        "review_text": "Stayed for 3 days in Avani hotel. Really impressed with the hotel (building interior, facility) and also love the friendly staff attitude. Didn't have a plan on where need to go on Bangkok, and consult it with the tour agent in the hotel lobby. End up with having really excellent advise and nice 1-1/2 day tour. Price was better than tour from the internet. Food were nice. A shuttle service was also available to MBK mall.The things that could be improved pretty much is to gave a clear information on the pick up shuttle mrt (the name of the mrt station)."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.618838992332968,
        "helpful_class": 1,
        "review_text": "Club Quarters has a great location & nice design, new & clean for its small rooms. Definitely great value for SF!My HIGHLIGHT for Club Quarters is the staff who go above & beyond to sincerely help me. I was sick at the time of check out so we were late & it was a $58 charge. We explained our situation & Liz, the manager, went out of her way to help us. It was a special circumstance & she connected with me as a fellow human. When I checked in, it was late at night & I had booking problems due to Agoda. Since I had waited 2.5 hours for the untraceable booking to go through, I was forced to make another booking through booking.com. The receptionist at the time, really had my back. He ensured that I had a room to sleep in & was willing to help me to get a refund from Agoda.It\u2019s the people who mattered. I really appreciate CQ staff\u2019s sincere help!"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 11,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 24,
        "review_days": 0.5065717415115001,
        "helpful_class": 0,
        "review_text": "The title of my review says it all. So why not 5 stars? Just because I reserve these for those precious pearls one rarely finds. But the 4 stars are well earned. After a long flight we had a warm welcome and right away got some inside information on where to go when heading up north ( Thanks! It all worked out perfectly!). The room was spacious with two bathrooms for the four of us and extra coffee to get ankick-start the next day. Breakfast was surprisingly well asotted. From bacon&eggs to fresh fruit to croissants, they had it all. A quick dive in the pool and then off to the nearby stores and Honolulu beach. Since the hotel is so close to the old Royal Hawaiin, it's in a perfect spot for the best sttip of the beach. See you again next time around!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.123220153340635,
        "helpful_class": 0,
        "review_text": "Lowes Chicago Hotel is Simply The Best.  Wow!  What an impressive outdoor rooftop terrace.  The service and food at The Rural Society doesn't get an better.  Yasmin and ALL of the staff made our stay to celebrate a belated anniversary absolute superb.  The champagne, fruit truffles and personalized messages on a card from staff members made our stay so special.  We wanted honey and/or raw sugar for our tea and coffee and Yasmin went out or her way to get it for us.  We felt so special all four days of our stay and Yasmin made it possible with a helpful smile and a professional disposition every time we saw her. She is The Best of the Best."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.261226725082146,
        "helpful_class": 0,
        "review_text": "\u7acb\u5730\u3068\u6bd4\u8f03\u7684\u5b89\u4fa1\u306a\u306e\u30676\u65e5\u9593\u6cca\u307e\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30cf\u30a6\u30b9\u30ad\u30fc\u30d4\u30f3\u30b0\u304c\u3053\u306a\u304b\u3063\u305f\u308a\u3001\u6765\u3066\u3082\u660e\u3089\u304b\u306b\u6383\u9664\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3001\u30a2\u30e1\u30cb\u30c6\u30a3\u306e\u4e0d\u8db3\u306a\u3069\u3001\u3082\u3046\u6cca\u307e\u308b\u3053\u3068\u306f\u306a\u3044\u3060\u308d\u3046\u3068\u3044\u3046\u30ec\u30d9\u30eb\u3067\u3059\u3002\u90e8\u5c4b\u306f\u5e78\u3044\u89d2\u90e8\u5c4b\u51fa\u3066\u5e83\u304f\u3001\u5c45\u5fc3\u5730\u306f\u60aa\u304f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u96fb\u8eca\u304c\u7dda\u8def\u3092\u901a\u904e\u3059\u308b\u97f3\u304c\u591c\u4e2d\u307e\u3067\u805e\u3053\u3048\u3001\u5468\u8fba\u74b0\u5883\u306f\u3088\u304f\u306a\u304b\u3063\u305f\u3067\u3059\u3002I stayed there for 6 nights. There is lack of cleanness and customer delight because housekeeping didn't come some days, no cleaning for bathtub, and lac of amenity. I will probably not stay here. The noise of train would be some consideration for staying."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 10,
        "expertise": 0.002444874184799,
        "user_cities_visited": 81,
        "review_days": 0.32968236582694405,
        "helpful_class": 0,
        "review_text": "We stayed here for 8 nights in August and had a great time.  We had a 1-bedroom suite which was very clean and were very pleased with the amount of space we had compared with a hotel room.  There were plenty of towels in the bathroom and housekeeping would change them every day if you wanted this.  The pool was situated on the roof and was open for swimming until midnight which was great.  The views over the strip from there were amazing, especially at night. The staff were very friendly and helpful.   If we return to Las Vegas we would definitely stay here again."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 10,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 9,
        "review_days": 0.31106243154435903,
        "helpful_class": 1,
        "review_text": "I'd say the Park Shore is on the very east end of Waikiki. Last tall hotel on that end. Not right on the beach, but only across the street with a safe crosswalk and then boom you're on the beach. We had a beach view room on the corner so we had great views of the beach and a eastern view with a great view of Diamond head. The staff at the desk was helpful and nice. The room was kept clean and the Bell desk was good too! Convenient ABC stores only a few steps away either direction from the entrance. Very good picnic food type place right next door with reasonable prices for breakfast and lunch items - good panini sandwiches!"
    },
    {
        "user_review_posted": 158,
        "user_total_helpful_votes": 63,
        "expertise": 0.0018254776340580002,
        "user_cities_visited": 78,
        "review_days": 0.052026286966046005,
        "helpful_class": 1,
        "review_text": "I visited this hotel while on business in S.F. and I would say that it met my expectations. The room was nice for the price, the staff was kind, friendly, and willing to assist.The hotel is in a great location just east of China Town and south of the Fisherman's Wharf. If you don't want to walk, the streetcar is just two blocks away for the \"F\" line to get you to the wharf or to Pac Bell (Giants) Stadium. Right beside the hotel is a Subway, Starbucks, and a barber shop. If you did bring a vehicle, parking is $34 a day. If you are flying in and staying in S.F., do not rent a car, you will not need it. SF was so easy to get around by public transportation, and was much cheaper than paying all of the parking fees."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.8033953997809421,
        "helpful_class": 2,
        "review_text": "I loved my stay at the Knickerbocker! The beds are so comfortable!!! The girls at the front desk knew so much about the history of the hotel. They told us about the hidden door on the 14th floor and how Al Capone\u2019s brother had a speakeasy on the top floor. It\u2019s so cool, a must see if you\u2019re ever in Chicago."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 14,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 44,
        "review_days": 0.172508214676889,
        "helpful_class": 1,
        "review_text": "Third time staying downtown, aside from lack of activity during the later hours of the night, it has its charms. The D Casino Hotel is one of the older properties that dot the Fremont area of downtown Las Vegas. Used to be called The Fitzgeralds then it got renovated and updated, which downtown sorely needs if it wants to compete with The Strip.The front desk personnel were very friendly, helpful, and made check in quick and easy, they even went so far as to explain to me that because I reserved my room through the hotel's website that I would need to pay my hotel cost upfront, which I did not know I did. And they also explained to me that my incidental fee would be refunded, granted that the room didn't sustain any damage during my stay, a day or two after I checked out. Many casinos and franchise hotels won't do such things, which makes those costs seem all out of nowhere.Elevators were fast, very fast, I stayed on the 29th floor, albeit the buttons for the elevators took a couple few tries to get right (you punch in your floor number on one of two keypads on the main floor or punch a floor number on one keypad on whatever floor you're currently on).My room was average, wasn't expecting Bellagio level opulence for the price I paid for the couple few days I was downtown, but I'll say it was better than I was expecting. Had the usual fare of items you would find in a Las Vegas hotel casino. Bed was firm yet soft, pillows varied in firmness, television was adequate, the mirror in the bathroom made me feel kinda awkward for it was a huge expansive mirror so going to the bathroom was weird, the shower was a pain due to the slow draining it did but the hot water and pressure were good. Upon just a visual inspection my room was beyond decent. Wasn't planning on staying in my room very much anyways. Haven't gone, maybe it wasn't even open considering the temps were in the low to mid 60s when I was there, but the pool appeared to be separated from the hotel itself. Almost like you had to walk out the doors from the check in to get to the pool, if I ever stay here again and it is during warmer weather I will go check out the pool.And even though I was on the 29th floor the music from the various bands that played Fremont at night, as well as the Fremont Street Experience light show, was quite audible. Again, if you're planning on staying in Vegas, Fremont even, you best remind yourself that there aren't going to be quiet nights.The restaurants that are in The D I did not go to, maybe next time. Its casino was lively, especially for Monday Night Football, good times there. The slots were average but the dancing dealers made up for my losses at the tables. Cocktail service was quick for as busy as they got at night.There is a lot to do in Vegas, there is even a lot to do on Fremont in downtown Vegas.As always, keep in mind that you get what you pay for and don't expect Bellagio opulence for downtown prices.Would I recommend The D? Of course. Would I stay there again? Of course."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 11,
        "expertise": 0.00129502836867,
        "user_cities_visited": 29,
        "review_days": 0.106790799561883,
        "helpful_class": 0,
        "review_text": "Classic and classy beautiful hotel. Room is kinda small, better for couple than for families with kids. If you happen to be around 5 to 6 pm., there's a nice reception with refreshments. Coffee in the morning and water for the whole day is small but convenient extra stuff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6046002190580501,
        "helpful_class": 0,
        "review_text": "This is the best place to stay in downtown Chicago!  Great people service and location.  I always stay here when visiting Chicago.  On Christmas the hotel gave us a bag of presents for the kids.  Stay here anytime of year.  The best!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 10,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 16,
        "review_days": 0.46933187294633005,
        "helpful_class": 0,
        "review_text": "Staff were really helpful and friendly - helped us book a wine tour which was a great recommendation. The gym is small but has the basics for a good workoutLocation is great - walking distance to main sights and shopping so a good base for exploring the cityRoom - very clean, nice deco with a twist. Only minor was the mattress was a bit too softThe brekkie in the restaurant next door is really good, and better than the diner across the road"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 17,
        "expertise": 0.003478068976104,
        "user_cities_visited": 11,
        "review_days": 0.132530120481927,
        "helpful_class": 1,
        "review_text": "We recently stayed here as a stop over before heading to some of the National Parks. Valet service and check in were very quick. Nina at the check in was very efficient and pleasant. We were very pleased with the entire hotel.The 2 bedroom villa was really clean, comfortable and luxurious. We had an enjoyable drink at the bar and also used the market for breakfast. Would love to spend more time there perhaps in the future."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 18,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.765060240963855,
        "helpful_class": 1,
        "review_text": "Compared to some of the other hotels in area this place offers a bed for a great price. And the location is great. Near 24 hour cafes, coffee, shopping, Chinatown. With that said, the walls are thin, the bed is average, and there\u2019s no in room refrigerator or microwave. If you\u2019re not going to be in your room much and want to save a few bucks this is the place for you."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 9,
        "review_days": 0.33351588170865204,
        "helpful_class": 1,
        "review_text": "They don't clean the room everyday or give you new towels. There are nails still on the carpet entrance and bathroom, be careful.  Not comfortable pillows.  You'll receive calls from people working for the place to try to sale the timeshare.  Decline at all cost not worth it.The swimming pool is okay."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 14,
        "review_days": 0.06900328587075501,
        "helpful_class": 1,
        "review_text": "I've stayed at this hotel a number of times due to it's proximity to the university and free shuttle service. Each time, the room is always very clean. Front desk staffs are accommodating, friendly and professional."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 29,
        "expertise": 0.0038005565976430003,
        "user_cities_visited": 73,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "We booked this hotel from the great reviews, I honestly can say that I don\u2019t agree with them.Firstly, I would not call this establishment 5 star. There are far better 4 star hotels all over Bangkok. The rooms really need a lick of paint, the carpets are dirty and the bathrooms are ageing. We had a Gold room which is supposed to be the top tier but it felt like a 3.5 star hotel at best.The good:- Friendly staff- Great locationThe Bad:- Antiquated air conditioning with a dial to set temperature- might as well guess the temp. Spent so long try to get the right temperature to no avail.- Breakfast. Not as legendary as the reviews say, and if you go after 10AM, you will only get scraps, no hot food is refilled. It\u2019s advertised as being until 11AM.- The pool is in another building that you have to cross a street to get into. They have a traffic warden to help you cross though. The fact we had to cross a road completely put us off using it.- Shower pressure bad, and the shower head had minimal adjustment so you have to make yourself fit under it. There\u2019s also no shower door so the water just goes all over the bathroom floor."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.795180722891566,
        "helpful_class": 0,
        "review_text": "The room was nice and a good value for the price. The hotel is clean and well maintained. The staff was helpful and friendly. The location is in a shopping and business district, so you will have to take a cab to anything touristy, but you can just ask the front desk to call you a car. Terminal 21 (a very nice mall) is just across the street and a train station is just down the block. There are plenty of restaurants and a good massage spa (Health Land) in walking distance. The pool is a little bit of a disappointment since it is not heated and the sun doesn't warm it because of the other towers (we were there in December). The highlight of the hotel is the fantastic breakfast. We made the mistake of trying to eat other places to get more local flavor until the last day when we ate at the hotel. It was fantastic. They had the breakfast you would expect in a nice hotel in Japan and China and Italy and America and Thailand and a few other countries. It was one of the best breakfasts I've seen in 15 years of international business travel."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 47,
        "expertise": 0.0026060959526690002,
        "user_cities_visited": 44,
        "review_days": 0.395947426067908,
        "helpful_class": 0,
        "review_text": "Location was good and the staff was wonderful but the rooms were horrible. Because of my Marriott status I was upgraded to an executive king room. It was probably the worst Marriott I have ever stayed in although I will say in recent stays at other Marriotts it seems they are letting them go. Even with the great location, I won't stay here again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 20,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 15,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "Really impressed with this hotel. Fantastic location close to the airport and near a shopping mall and theatre. Staff extremely helpful and attentive. We enjoyed a lovely breakfast in the restaurant. Rooms really lovely and absolutely huge! I had a great stay in Chicago and would definitely stay in a Lowes hotel again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 53,
        "review_days": 0.6418400876232201,
        "helpful_class": 0,
        "review_text": "Great location near Chinatown, easy walking to the Ferry and other sites.  The rooftop patio is great for relaxing at night.  We were in town for St. Patrick's day and the Irish Bank is right across the street so made it easy to attend.  The staff wwere very friendly & courteous."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.45673603504928806,
        "helpful_class": 2,
        "review_text": "Do not stay here.I have check in on 7 Apr 17 and check out on 12 Apr 17.Upon check-in on the 7Apr, no smiles from the staff. Which is fine, but it was more of a angry face from 4 staff at the check-in and out counter.The cleaniness of the hotel were disappointing. I have stain my bathrobe and bedsheet with coffee. So I threw my bathrobe at the bathtub with all the dirty towels. I was thinking they were change a new one. After they make up my room, the bath robe were folded nicely on the bed. When I put it on I saw the stain again. I went to check the bedsheet, the stain have change from the bottom right to the upper left of the bed. There was water stain on the mirror that was not wipe. I have given them the chance for 4 nights. (I did not put the card to not change my bedsheet or towels).I have the habit of turning on the DND light, based on previous experience I should receive no calls or door bell. However, on the 10 Apr morning I received a incredible loud ring from the telephone which give me a shock from waking up just to check if they can come and make up the room. We have always turn off DND and turn on the make up room light whenever we leave the room.Their room service line is always busy and took more than the standard 3 rings answer. When we call the operator, the operator says its their standard operating procedures not to transfer call to the room service. I have to call them myself. The first order (our first night) we had was alright just that we had to put the tray outside our room after we are done eating. Although I have seen this but never done it myself. The housekeeper will always clear it when they are making up the room but we do as we were told. Our second order (our second night) was just drinks and we requested for a set of cutlery which cost us 50Baht. It is not alot of money but as a hotel we so much facilites and rooms they couldnt give us a cutlery. Which we didnt buy their cutlery from them and eat with out hands. We left the cups in our room as the room service did not tell us to leave it outside our room. One cup was left in our room for the remaining 2 nights.Upon check-out was worse, it took so long because they have to send someone to the room to check if we consumed anything from the minibar (there is only 2 beers and 1 mineral water in the fridge) and if the keycards were in the room. When they could only find one card they asked me where was the second keycard which was accidentally kick under the bed. I have friends which keep keycards as souvenirs I told her my experience and she was shocked to hear they need to see 2 keycard before letting us check out."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 12,
        "review_days": 0.5328587075575021,
        "helpful_class": 2,
        "review_text": "This hotel is perfectly located at the north end of Michigan ave, walking distance to all the shopping, near avenue 64 beach, and the restaurants and bars on Rush st. Parking can be expensive so we use the parking panda app and usually get by under $30. Great rooms, service and location. We'll stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.730010952902519,
        "helpful_class": 1,
        "review_text": "This is unbelievable!!!After driving 6 hours to get here I check the bed  like I always do in Every Hotel \u201cHair\u201d on the sheets, torn bed cover...Really I call Housekeeping they come up change all sheets and clean the room well that Took an hour. Ok go downstairs have dinner at  8 Noodle Bar excellent-food. Back upstairs to put leftovers in fridge..No way $25 to use fridge I couldn\u2019t believe it I called Concierge just to here it from the hotel.  Is Red Rock in need of money What\u2019s happening in Vegas"
    },
    {
        "user_review_posted": 224,
        "user_total_helpful_votes": 120,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 103,
        "review_days": 0.435925520262869,
        "helpful_class": 1,
        "review_text": "In fact it was even better as the noise of emergency service sirens was thankfully missing. Visited previously on the eve of July 4 so there may have been things going on in town that warranted all the noise (nothing to do with the hotel of course).Efficient and friendly check-in and valet parking service. The room is just enormous with a full kitchen, living area, huge bathroom and well appointed bedroom. It really does qualify to be called a suite. Clean, comfortable and quiet and prices competitive with a large room along the Strip. Just wish I had stayed longer than 1 night."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 30,
        "expertise": 0.0015447423590420001,
        "user_cities_visited": 31,
        "review_days": 0.21248630887185102,
        "helpful_class": 0,
        "review_text": "So like so many I got stranded in Chicago airport, this week. Traveling with a disabled person could not sleep in terminals all night. So choose the airport hotel, because we had no winter clothes(our suitcases got lost), and would only need room for 7 hours.When I called from terminal I was told the room with 2 double beds would be $359 with no options of discounts available because of the weather. Well they got ya there!!! So we spent the 7 hours, bill out door was $501.51. which included room, bars of soap 2 toothbrushes and toothpaste($16), one hamburger and one mac and cheese, no drinks $67. The rooms were nice, clean and staff was nice. I travel extensively and have never felt so ripped off. I know that I choose to stay there, knowing the rate, but it seems to me they could have offered some discount due to circumstances. I now know that in the future I will stay away from Hilton Hotels and never check all my bags, and budget for $1000 for travel emergencies. Well learned lesson for this traveler."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 24,
        "expertise": 0.002130386440217,
        "user_cities_visited": 14,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "Really enjoyed the service and facilities at this excellent hotel. Well located for Pike Place and the stadium if you want to catch a game. Found breakfast good too, the only downside was a failure to fix my coffee machine!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.7349397590361441,
        "helpful_class": 1,
        "review_text": "No real complaints about the knickerbocker aside that the room was very small. The bed was VERY comfortable, the bathroom was clean and nice, service was good. Hotel itself was clean, although very old it was defiantly taken care of and well loved. We loved the character of the lobby, the small elevators and the main lobby. Would defiantly stay here again if we stayed in the downtown core. Good location also."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 14,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 57,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "I was booked at this hotel for a business trip. Otherwise, I would not stay here. It's rough finding reasonably priced accomodations in San Francisco, and I think Club Quarters management uses this to their advantage; they price competitively and know that they can get away with less upkeep for this reason.I didn't find the room as small as others (and most hotel rooms in downtown urban cores are small, those are just the breaks), but where I found fault was in the poor upkeep. The room I was in was covered in dust, for one. The bedspread was rough and dated, and there were only two lumpy pillows on the bed. The AC/heating unit was very loud and the smart TV apps didn't work.The hallways also didn't get much attention - there were room service trays that were there all day. The water dispenser on each floor consisted of empty water bottles (are these sanitized or reused?). For a hotel catering to business travelers in San Francisco, CQ should do better."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "Located a block from the Moscone Center and a block from great shopping, this hotel is in a truly fantastic location for anyone visiting San Francisco.  Short walk down to the water and Embarcadero Center and a short walk to Union Square.  Can't beat it!  Would have given the property a 5, but they do not have room service.  Very good restaurant in the lobby and the market pantry has a great selection of food, drinks, desserts and Peet's Coffee.  However, room service would have been ideal.  The beds are truly amazing and room amenities are perfect.  No complaints at all regarding the facility or service.  When I checked in the computers were being rebooted, but the staff was very proactive and brought us drinks and snacks while we waited to check in.  Couldn't have been handled any better.  M Lounge was very nice with a larger selection of food and drinks than most."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.176889375684556,
        "helpful_class": 0,
        "review_text": "After my first experience at the Drake back in 2007 I always make it a point to stay there when in town.  It's easy to enjoy the tangible history hotel and the staff makes it even easier with kind and professional attitudes.  For frequent travelers of Hilton Hotels there is a great exec lounge at the top of the Drake with great views of the lake and downtown.  The only reason I took a star off on the review is that during my last stay my wife attempted to have a couple of my favorite beers delivered to the room upon check in and not only was the request fumbled/not seen through but there was poor communication with my wife and no follow up.  That being said, it's a great place to enjoy Chicago for leisure or business."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.42935377875136904,
        "helpful_class": 1,
        "review_text": "Beautifully done, excellent staff, amazing dining. Perfect location right in the middle of everything. Car service was ideal. The people working there made you feel warm and welcome and always had a real smile on and we're happy to help and interact with you. They were awesome with my 11&8 year old kids as well."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 21,
        "expertise": 0.001647471530702,
        "user_cities_visited": 26,
        "review_days": 0.12157721796276001,
        "helpful_class": 0,
        "review_text": "We stayed 2 nights at The D our room was big and clean. Maid service was good here. There are several places to eat. We enjoyed our stay here.  Staff friendly and helpful.it is right on Freemont street."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.39047097480832405,
        "helpful_class": 0,
        "review_text": "Very well set up for a relaxing stay in the heart of Waikiki. While the room appointments were not especially fancy, they were clean and very functional. I particularly appreciated outdoor access to the room, provision of beach towels, and even complimentary DVD rentals."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36363636363636304,
        "helpful_class": 0,
        "review_text": "I report this because I used to own income-producing real estate in Manhattan (NYC).  One of our biggest controllable costs was the water bill. In our room (708), the shower head dripped constantly. I reported it, and presumably someone came to fix it, even left one of those cards saying they had been there. But the leak continued, maybe because it was the other temperature water--  although it seemed to have been the cold. Prior to that I think during the second day of our stay, I came into the room with a flood of clean water (about 1/4 inch) over about 60% of the bathroom floor.  The mechanic and I tried to figure out where it had come from--  his deducing I had let it flood when I showered, but I had been in the shower for only about three minutes & I had been careful to wet and \"glue down\" the shower curtain there at that end precisely to prevent getting water on the floor.  He and I discovered that there was a black moldy spot on the caulking at the head of the tub (you can see it still there--  a sign of a very old leak), emanating from the HW tub-fill faucet (not the shower faucet). Indeed, if we wiped it away, it came back instantly, quite a stream. He did indeed repair that. Anyway, the shower head still drips. The other really amazing item is that the handsome high-design basin faucet does not shut off properly unless one is very careful to bring it around center-front to make sure it is properly shut off.  More than once, I would come into the bathroom and find the faucet had been left running. Finally, (& this is a prohibitively costly fix) if you are ever re-plumbing your water risers, they need to install much larger risers. The showers absolutely ran scalding hot & cold repeatedly when we took showers.  I am guessing this is when people flushed toilets or you ran a basement laundry system, but I learned in my work owning & operating income-producing real estate (apartment buildings) that it is a sign of having water risers that are perhaps only 1/2 an inch.  For 363 rooms, you need at least 3/4 inch risers if not larger--  maybe even one-inch risers."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.541073384446878,
        "helpful_class": 0,
        "review_text": "Good hotel, good rooms, close to everything, the breakfast area very family friendly, they have parking and overall very nice. Would return.I would like to get promotions in terms of price and it would be nice to come back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "The Clinton hotel holds a deposit and other unauthorized payments after my departure! After my departure I got another $ 40 from the card. They charge me one night twice and do not want to return the money!!!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 13,
        "review_days": 0.7371303395399781,
        "helpful_class": 0,
        "review_text": "The restaurant is the Village Pub and Cafe, located inside the Ellis Island Hotel Super 8 and Casino. This place is the best kept secret in Las Vegas. The food is incredible, large portions and the best prices ever, talk about cheap! Compared to spending $23.00 for a hamburger, this is a no brained. They have nightly Karaoke, and best of all their own brewery; that\u2019s right, they make their own beer! The wait staff is awesome and there\u2019s a casino! It\u2019s not extremely fancy but it is very clean and approximately one block on the main strip; corner of Flamingo and Koval street."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.100219058050383,
        "helpful_class": 1,
        "review_text": "SOFT BED..SUPERIOR ROOM..you hear me SOFT BED...AHHHH...LITTLE EXPENSIVE..but the bed made me feel all fuzzy inside...im sick of going to 5 star hotels with jail cell mattresses...walk to airport less than 3 mins...all under cover...nice room...nice shower..loved it!!!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.860350492880613,
        "helpful_class": 1,
        "review_text": "The Omni Shoreham is a beautiful hotel in a fantastic location.  It did not hold up to its reputation this time, however, for us.  We stayed 2 nights, and due to the long lines and the \"hold\" calling the front desk repeatedly, I was not able to ascertain sheets for the pullout bed for my son in the suite until 4:45 the second day of our stay.  The housekeeping staff knocked at our door at 8 am asking when we were going to check out - and check out is at noon.  And, our bill was incorrect (actually costing me more with the corrections), and the hotel front desk acted like it was intrusive that I asked for it to be correct upon departure.  I like the hotel, but I'm not sure I will stay again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 36,
        "expertise": 0.010813196513295,
        "user_cities_visited": 16,
        "review_days": 0.262869660460021,
        "helpful_class": 0,
        "review_text": "During a recent visit to attend the International Justice Mission Conference, we stayed for the first time at the Henley Park Hotel. Because of a reservation mistake on the part of our group leader, we did not have three beds in our suite. When the person I was sharing the room with addressed the situation with the night manager Feiad Mohammed, he was discourteous and disrespectful. Although every other staff member at the hotel was professional and polite, our group will not stay at this hotel because of the treatment we received from a management level employee."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 5,
        "review_days": 0.52354874041621,
        "helpful_class": 0,
        "review_text": "This hotel is split in two parts: the old (historic) and the new (premium) side. We stayed in the old side. The room was OK, the bed comfortable, pillows uncomfortable, HVAC working well, bathroom small but functioning (except for the door that didn't block completely). The room really needed to remove dust. The room had a smell to humidity and old that fortunately one got used to and filtered after a few minutes. Location is good if you want to be close to Union Square. It is also close to Tenderloin, so you won't typically walk westward. In our case it was expensive so little value for the money."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 14,
        "expertise": 0.016881827209533,
        "user_cities_visited": 2,
        "review_days": 0.072836801752464,
        "helpful_class": 2,
        "review_text": "We usually stay at the golden nugget but due to their new resort fee we decided to give the Four Queens a try and we're so glad we did. Yes, the rooms are dated but they are clean and the beds are comfortable. The staff  members are wonderful and seem to like their jobs and each other unlike the golden nugget. We spent a lot of our gambling time at the Four Queens (good slots) and loved the fact that we didn't have to walk a mile to get to our room elevators. We will definitely stay here again."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 40,
        "expertise": 0.0013388865009600001,
        "user_cities_visited": 46,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "The location is beautiful.  Everyday we sat on our balcony overlooking the ocean and Diamond Head.  It was a picture postcard.  More money then we wanted to spend, but we were only going to go high-end once and this was the place!The only thing I was surprised at was the internet fees of $30 a day.  Thought at this price point we wouldn't get hit with it but I was wrong and there's no way around it.  If you check in you are assessed.  Oh well, loved the place. Mahalo for wonderful service and a beautiful stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "Hotel Zephyr has a unique nautical theme which is fun, but not tacky. The rooms are very comfortable and the beds are fantastic. I had a cozy king size bed and slept like a baby. The hotel does seem more geared towards family, but as a single adult I still found it very comfortable and not overwhelmed by the kids.It doesn't have a restaurant or bar, which is why I took off a star. I like a restaurant/bar option at hotels in case I'm too exhausted to go out a find food. It's just a personal preference of mine, but has nothing to do with the overall quality of the hotel.One thing to remember though, the hotel is located down in tourist central. If that is not your scene, then do not stay here. However, if that isn't an issue for you, then Hotel Zephyr is a good pick."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.8734939759036141,
        "helpful_class": 1,
        "review_text": "its sounds crazy but there is actually too many staff here. you dont get a minute to think without someone coming up to you & annoying you.the prices are beyond ridiculous. \u20ac14 for a sparkling water for example. all the restaurants are empty  because all of the guest know how expensive it is.Alcohol ..... inless you are planning on selling your house while staying in this hotel .. dont bother . its a complete rip offthe rooms are nice and the location is good. the gym and spa area are also very good."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 31,
        "review_days": 0.29463307776560704,
        "helpful_class": 1,
        "review_text": "1. Don't follow google maps- the location is WRONG2. Blanket had squashed dead mozzies3. Walls are paper thin- good luck getting sleep4. Don't drink the free water- made me sick (I'm talking instant stomach cramps!)5. Don't bother talking to reception- they won't understand u.6. Don't lose your deposit slip- they will argue to try & keep your money7. Don't expect an upgrade- after 3 nights of hardly any sleep (thanks neighbours) I was shown even worse rooms to change8. Don't expect great cust. Service- it was my bday and not even a note or free drink to wish meI've stayed in some pretty run down places but the price reflected that- but for $60-$70 aus a night, I expected more. Don't waste your money- plenty of other hotels"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.474808324205914,
        "helpful_class": 0,
        "review_text": "the room is good, the location is great but the customer service is the worst!! When my friend and I checked in ( in Chicago for a conference ) we asked them to put the first night's charge on my card and the balance on my friend's card because that way we would get reimbursed for our trip. But despite telling them multiple times to do this they still put all of it on my card. We called them multiple times and they even had the nerve to tell us that we never stayed there! Finally they gave us the number of customer service and despite telling him over and over about the problem and that the greater amount should be on the other card he tried to charge me again for the first night! And he had the nerve to say that we had only spoken to him once all day!!It's pathetic!! I am so mad and would never stay here again!"
    },
    {
        "user_review_posted": 259,
        "user_total_helpful_votes": 41,
        "expertise": 0.000658198274881,
        "user_cities_visited": 271,
        "review_days": 0.076122672508214,
        "helpful_class": 0,
        "review_text": "We were the recipient of a free one-week stay at The Polo Towers last week and thoroughly enjoyed our stay in a 2-BR suite.  The suite was super clean and the view was that of the City Center from our dining/living room.  There were 3 flat screen TVs, one in each BR plus the living room.  The kitchen had all the amenities one can use in preparing any type of food.  Groceries & supplies are readily available within a short walking distance to Walgreens or if need be, a free shuttle service 3x/week to Albertson's.  The furniture was practically brand new, and the beds were super nice. The only dent was the limited guest parking in the basement.  There is however, an outside parking lot with almost unlimited parking available.  All the staffers were nice and courteous."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 66,
        "expertise": 0.004105762585875,
        "user_cities_visited": 44,
        "review_days": 0.863088718510405,
        "helpful_class": 0,
        "review_text": "On check in I should have been concerned, parking in an area just next to the hotel (wasted ground with guard). Our cases were taken by the concierge and I waited at the busy check in queue. After 15 minutes I reached the front, only to be told I had a dedicated check in on the 16th floor. I took one bag and was told the other would be delivered. Check in after that was very smooth, apart from 90 minutes later I had to go find my missing bag. The room itself was very nice, cool and spacious (room 1110). Don't expect fantastic views, but they are ok. The Club lounge evening snacks were a vast disappointment. No hot or even warm options, with any sandwiches starting to dry out. Drinks were good and the service staff were keen to please. The experience in the morning is not so good. The staff are clearly inexperienced and have no set routine. I asked for bacon and was told it was finished. Fruit juices were two large containers which were both nearly empty. The following day I tried the main breakfast room, but there were no seats available. So back up to the lounge for a bowl of cereal, as the staff were too busy to take an eggs order. The breakfast choices upstairs are dire. If I was booking here again I would opt for a standard room, without breakfast and use one of the local dining options. I felt let down by the service and the hotel management choices around options for customers."
    },
    {
        "user_review_posted": 259,
        "user_total_helpful_votes": 119,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 119,
        "review_days": 0.156626506024096,
        "helpful_class": 1,
        "review_text": "Riverside Tower is clean, quiet, and well-located in a residential neighborhood just two blocks from Zabar's and across the street from Riverside Park.  My single was tiny and the bed was small, but fine for me.  This is a reasonable budget choice."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 14,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "The staff was nice.  However there was no fridge or microwave in the rooms.  I can't remember the last time I stayed in a hotel without those basic features.  Our family stayed 5 nights and they don't offer DIY laundry.  Their laundry costs are per article of clothing and that starts at $7 per article.  The parking fee is way too high and Hilton Gold Members (like my husband) should get some sort of break.  The location is decent.  Their breakfast offered is fruit and pastries and yogurt.  Not impressed for the crazy cost of the room.  We've stayed at many Hiltons and this was my least favorite."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 294,
        "review_days": 0.366374589266155,
        "helpful_class": 0,
        "review_text": "40 min from Suvarnabhumi Airport. Efficient check in. Stayed in the business suite - Living room and a separate bedroom. The bathroom is attached to the living room, yet adjacent to the bedroom entrance - ideal for a family with two kids - one wont fall over the other. Good housekeeping. quick room service which is 24 x 7. Decent breakfast.Bed was comfortable and room had sufficient storage, including a safe (standard now everywhere). The living room was large spacious and included a dining table and a medium open kitchenette that contained a microwave and a large refrigerator. The living room includes a TV and a DVD player. The Wifi was free and had good consistency and speed. Have stayed here about 6 times before.Hotel owned Tuk Tuk service to drop us to the BTS (skytrain). From this point (BTS) its a close walk to the night market. The BTS is a good way to travel to the shopping malls. At this BTS point are many restaurants and massage parlours. RoadHouse Barbeque and Sunrise tacos are amongst the many good places to eat."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.239868565169769,
        "helpful_class": 0,
        "review_text": "This will be our destination each trip to San Francisco. ..we are already planning our next stay. Wonderful staff, ready to help you immediately on entry, the room was everything you could want and more!  The adjacent restaurant/bar was so convenient and the wait staff was very attentive ...!"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 20,
        "expertise": 0.001507962779065,
        "user_cities_visited": 40,
        "review_days": 0.726725082146768,
        "helpful_class": 0,
        "review_text": "Me and my partner chose this hotel due to the cost. It is in a nice location, only a short walk to the Whitehouse. The room itself was clean and for the price was good. Our room was a little on the small side but again for the price it was ok. Nice and quiet and really friendly staff."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 9,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 45,
        "review_days": 0.17360350492880602,
        "helpful_class": 1,
        "review_text": "This is a great find for anyone looking for clean, comfortable and friendly accommodation right in the middle of The Strip. Situated between The Venetian and Harrahs, you have the convenience of the bus stop out the front and of being a very short walk to anywhere. The rooms are very quiet considering the location. ..a big bonus... no resort fees :)"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 21,
        "expertise": 0.0025726348310360003,
        "user_cities_visited": 26,
        "review_days": 0.7683461117196051,
        "helpful_class": 0,
        "review_text": "We spent a few days to combine sightseeing, shopping and some sun by the pool.Plus for the great views from the hotelroom and pool. Also ok breakfast buffet and service minded employees. Easy to get access to taxi and metro. Also some ok fast food restaurants around the corner for simple lunch etc. For a premium dinner we really liked the Vietnamese restaurant at the hotel but be prepared to spend some extra money for that experience.Not so good experience was that our teen age children did not feel welcome by the only hotel pool open since there were a lot of smoking people, party music and they were not allowed to join us in the jaccuzzi which seemed strange from western standards. Even I was rather disturbed by all the smoking. Also the prices for a drink by the pool where somewhat high (price 85 for ordinary cocktail with nothing special in a plastic glass).The pool area at the top floor was closed with no info in advance. Worth noting is that they even tried to sell anupgrade to us when we checked in where the top pool access was a main attraction without telling us it was closed. Fortunately we declined.More generally as a vacation destination we had a great week experiencing Dubai but will probably prefer to go somewhere else next time. For us it was simply to artificial and we felt frustrated by the inequalities in the culture so obvious everywhere."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 11,
        "expertise": 0.0018675853388420002,
        "user_cities_visited": 9,
        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "Booked room a year in advance for concert in Seattle. Called 2 days prior to confirm (since it had been booked so long before), all good with reservation. Came to check in at 3pm, room not ready (so could not freshen up, change clothes etc) before concert. They swiped my card, but couldn't even give me a room.Came back after concert for key, swiped my card again (will be checking my account to make sure no more charges)-I had booked a King bed with lake view-they gave me 2 queen bed with no view. They said that was all they had-said they would not charge me the $35 for parking-but when went to leave garage it forces you to pay! Next morning front desk apologized and said they would refund night, but since I paid thru Expedia a year before, I would have to call them to try and get it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "Would have thought a Ramada would be better. A/C smelled like mold. Window didn't close tightly, heard outside noises all night. Furniture was all worn. Definitely needs updating. No view of the water. View into other peoples room. Had no idea I would have to pay extra for parking. Front desk, not clear about directions, where to park, where to go for my room, etc."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 13,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 95,
        "review_days": 0.20427163198247503,
        "helpful_class": 0,
        "review_text": "I just returned from a brief business trip that had me bunking at the Rouge for three nights. Though I thought the Rouge theme a little silly and dated before my arrival, the place offered a spacious, well lit, and comfortable room for an affordable price. I admit I'm a bit of a princess about my boudoir but found the bed, pillows, sheets, and towels were perfectly comfortable. The couch was also a nice option when after a day's work I wanted to kick back and read my book. The provided yoga mat was terrific to have, and the makeup mirror in the bathroom was fabulous. However there were some small but significant facts that prevent me from making a higher rating. The decor really is weird and dark, I don't find the attempt at mid century modern either attractive or comfortable. The heavy drapes did not slide open to let in daylight and the cable selections are less than minimal. Strangely, though there were plenty of electrical outlets, there were none in the bathroom, leaving me to dry my hair in the little dressing area that lacked a mirror. Really not cool. Washington water does enough of a hatchet job on my unruly hair, but a blind blow dry too? I wouldn't care if I was camping or traveling for fun, but I'm trying to be a professional here...not any task for me even at home! Also, the 5th floor continually smelled like car wash brand stick incense. Very heavy and medicinal. One time when it didn't, the hall reeked instead of body odor and sewer, so maybe the incense was preferable. The other floors did not have this problem. There is no coffee maker in the room. I really hate that. I'll happily trade the yoga mat for coffee. I do not want to trudge down to the lobby for my first cup. I'll head to Starbucks after that but c'mon. I tried one continental breakfast and the breads were hard as hockey pucks. Not gonna do that again. I want to end on an up note because I think I would stay here again when my scientific group returns to DC. When I checked in (and out) the kids at the desk, Terrance and Ciera, were simply delightful, happy, friendly, and kind. I was visiting a friend in Rockville and they offered me a Metro card someone had left behind. A small act, but it impressed me. Rouge is a good value, but bring a sense of humor and maybe some incense."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "The Westin  downtown Seattle is a great place to experience all this city has to offer. We never needed a car. The hotel is easily reached from the airport by light rail. It is within walking distance for the monorail, Pikes Place Market, and many great restaurants. I'm definitely coming back."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 1,
        "review_days": 0.10843373493975901,
        "helpful_class": 0,
        "review_text": "This is actually my 3rd time staying here, but first time with my family. After 3 weeks of traveling state to state, our final week of vacation ended perfectly thanks to the hotel staff. From the valet service to the housekeeping, everyone made our stay perfect. Eric (valet) was very helpful with suggestions and directions to places where we can eat and visit, especially for our kids. Lita (housekeeping) took care of our room and needs, thank you. The beds were completely comfortable, we asked for extra beds and got them right away. The rooms were clean and welcoming, everything was just PERFECT! The pool was my kids' favorite part of their stay. For my wife and I, it was choosing the right hotel with the perfect staff. Thank you for taking care of us on our last week of vacation. We will most definitely come back next time."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 21,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "We stayed two nights at the George and could not have been better looked after. All the staff were friendly and helpful and really gave the impression that they were anxious that we should have the best possible stay. The room was clean and very comfortable and well equipped with everything the traveller could need. The location, a short walk from the Capitol, could not have been better for tourists like ourselves, with only a couple of days to spend.  The advice we received about transport was perfect and saved us both time and money. Thank you, George, we had a marvellous visit."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 74,
        "expertise": 0.005684224763572001,
        "user_cities_visited": 198,
        "review_days": 0.352683461117196,
        "helpful_class": 0,
        "review_text": "We thoroughly enjoyed our stay at the JW Marriott. Staff were extra helpful and friendly and the room was spacious, clean and well appointed. Would recommend for an alternative to the mega-hotels on Union Square."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7683461117196051,
        "helpful_class": 0,
        "review_text": "Outstanding hotel. Exceptional staff. All round one of the best hotels I have ever stayed in. Standard of rooms and location were ideal. Food and beverage options were more than sufficient. our conference arrangements were well organised and the meeting staff ensured all delegates were taken care of."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.32092004381161005,
        "helpful_class": 0,
        "review_text": "The hotel and staff were excellent all around.  The room was excellent and the staff provided all the help we needed at any point.  If you ask my children their favorite part of the trip they say the hotel."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 10,
        "review_days": 0.534501642935377,
        "helpful_class": 0,
        "review_text": "We stayed there one night in Aug 2017. Knowing that it is 4 star hotel and it had wonderful reviews my expectations were high.The room was big and the decoration was just like on the website. The bathroom was big, loaded with towels and everything one might need.First disappointment was that the room was not as cleaned as expected. Everything was clean in obvious places. When looked a little bit closer - not so much anymore ( blinds covered by dust).Second disappontment -  payable wifi in the room. We were travelling through USA and Canada for 3 weeks and only two hotels didn't offer free wifi in the room. Disapponting - this one was one of them.There was one more thing that turned me off - the mini bar and one of the drawers were locked. I wanted to go down an inquire abot it but decided against it. Instead of using the minibar we went out for a drink. I latter find out from reviews that prices for using a minibar are very high.My over all conclussion is that the more you pay, the less you get.I have mixed feelings about this hotel: great location, smooth sevices and than is everything else. Is it worth to pay the price? Well, I don't think so."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 9,
        "expertise": 0.043583802272978006,
        "user_cities_visited": 1,
        "review_days": 0.08324205914567301,
        "helpful_class": 3,
        "review_text": "This Hotel is located in the heart of the financial district of SF, so you have access to a lot of things around, and very close to fisherman's Wharf,which I loved!!The staff was so helpful, very respectful and so pleasant, they even remember my name, which it really makes you feel important and that they care.The hotel is definitely a 5 star quality., there's a glass hallway I between the 2 towers that give you breath taking views, and when you arrive in your room, the place is impeccable, a big plus is that you also have amazing views of the city from your window.That's gotta be one of the most comfortable beds I've ever slept on! HeheThey are pet friendly and that's important to me, so they were very accommodating with my baby( my dog).The food is excellent, and I'm a foodie.,their dirty Martinis are to die for! And again, the staff is very friendly and make you feel like a VIP!The gym has great work out equipment , with refreshments and snacks.I can't wait to stay there again!!When I left, I left with a big smile on my face.I loved the extension to detail they have.Till next time, Loews Regency!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 56,
        "expertise": 0.008659811427534001,
        "user_cities_visited": 11,
        "review_days": 0.039430449069003004,
        "helpful_class": 0,
        "review_text": "We landed at this hotel after spending a night in an Airbnb house where we were the victims of a burglary and had our laptop and other electronics stolen.  It was early evening and we needed something right away, so Best Western could have easily gouged us on price.  They didn't!  They gave us a great price -- actually lower than Airbnb.  All in all, it was such an amazing contrast -- while Airbnb sent emails a couple of days later full of empty words of sympathy (while doing nothing for us!) B.W. responded to every request promptly and with none of the false friendliness of the other company.  The remote doesn't work?  The guy is upstairs to give us a new one in under 5 minutes.Breakfast runs from early morning until late morning, which is great for families who have early and late risers.  Kids loved the waffles you can make.  I loved having plenty of options for my gluten free needs.  The parking seemed reasonable for a city ($20) and was nice and close.  The location of the hotel itself is right downtown so you can walk everywhere.  Seattle seems to have a large homeless population and some of them hang out at Pioneer Square after 10 pm, but that didn't seem like a big deal.  This is an old building, but it's kept super clean and the staff is incredibly responsive to whatever you need.We will definitely stay here again when we return to Seattle!  Needless to say, we will not be using that other company.  They're very good at creating a warm and fuzzy feeling but that's about all they're good for.  As one writer said, they provide about as much assurance to the customer as you would get by booking through Craigs List.  Good to know going forward!  I also read that a professor did a study of the company and found that 95% of the reviews of their various properties are either 4.5 or 5.  Not much help!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 31,
        "expertise": 0.0032341510659940004,
        "user_cities_visited": 16,
        "review_days": 0.033406352683461,
        "helpful_class": 1,
        "review_text": "The Four Queens is located right in the center of all the action on Fremont Street.  People party hard and enjoy the place.  However, the hotel is old and needs maintenance- our first room had a toilet overflow and was extremely noisy.  After we were moved into another room, we found that it, too, had water leak issues.  After our shower, the ceiling of the bathroom started leaking.  The people were nice and our room rate was low......but sometimes you get what you pay for!  We will not be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9813800657174151,
        "helpful_class": 0,
        "review_text": "I have a great stayed there with my family. All the staffs are very friendly and helpful. Especially Mr Chaliaw who can remember my family members name, this was amazed me. And, he is very helpful and friendly too. Thanks."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 8,
        "expertise": 0.001228945275789,
        "user_cities_visited": 25,
        "review_days": 0.220153340635268,
        "helpful_class": 0,
        "review_text": "We recently stay d at the Evergreen for four nights. The locations is perfect with a 5-10 minutes walk to MBK (our favourite) and Siam.Also train station in close proximity as well.Really welcoming and friendly staff especially the doorman always with a smile.Rooms: very spacious and neat and tidy.Negatives: As previous reviewers have said - the pool was extremely cold and we couldn't utilise this facility.A big negative for us was that the breakfast food was cooked each morning and then put out and left cold. The staff thought it was unusual for us toast for them to put the warming jets on and offered \"reheat the food\" this happened each morning we would check and the food was cold do we had to stick to fruit."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 28,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 160,
        "review_days": 0.6692223439211391,
        "helpful_class": 1,
        "review_text": "I stayed at the Monaco hotel for business for one night. You can tell that this building was made when construction counted. The room was a little snug but it was very clean and extremely comfortable. I would recommend this place to anyone staying in DC."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 10,
        "review_days": 0.5553121577217961,
        "helpful_class": 1,
        "review_text": "I stayed here in August for a quick 1 day getaway to enjoy the beach. The first thing that pulls you in about this hotel is the location. It's far enough from the strip to have some peace and quiet yet close enough to take a walk to enjoy all of the South Beach scenery. The second thing that you notice is the quaint sexy vibe that this hotel gives and its fresh scent. It smells so good here! The bar and pool area will hold your attention as long as, if not longer than the beach does! Its gorgeous here! I loved it and this may become my \"go to\" Miami hotel!"
    },
    {
        "user_review_posted": 463,
        "user_total_helpful_votes": 122,
        "expertise": 0.001168923367957,
        "user_cities_visited": 374,
        "review_days": 0.025191675794085003,
        "helpful_class": 0,
        "review_text": "Stopped in Vegas for two nights after attending the Parade of Homes event in St. George, UT. Because it was the President's Day Weekend, most of the hotels on the strip were booked. This hotel was clean, nicely furnished w/a very friendly staff. Breakfast items include: cereals, egg patties, sausage patties, yogurt, waffles, toast/bagels, etc. We liked being on the outskirts of town away from the traffic & crowds. A plus was dining at the Bootlegger Bistro next door and the convenience of being close to several of our favorite casual dining restaurants (i.e., Smashburger, Chipotle, Jersey Mike's, etc.). In addition, the South Las Vegas Outlet Mall is literally across the street! It is a short drive to Mandalay Bay and the hotel trams, too, if you want to visit the casino hotels on the strip."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 9,
        "review_days": 0.710295728368017,
        "helpful_class": 0,
        "review_text": "Rooms are spacious, service to resolve issues poor, the executive lounge is adequate.Music in the bar on Friday nights is delightful. The health club is an afterthought but is adequate? The hotel is not a place for young children and as a result is nice and quiet. Set along the lake front the view is beautiful. I really found their ability to respond to issues very, very poor.For the money, I will choose to stay elsewhere."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 39,
        "expertise": 0.0028950783667760003,
        "user_cities_visited": 69,
        "review_days": 0.065169769989047,
        "helpful_class": 1,
        "review_text": "I was looking for a nice hotel at Sh. Zayed Road and thought of couple but being SPG member , I chose Four Point Sheraton for extra value which I always get as a member. Hotel was nice with comfortable rooms. They have some nice restaurants and to chill out in evening, don't miss out roof top hang around place from where you have good view of Sh. Zayed Road and Burj Khalifa."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 25,
        "expertise": 0.002849968916769,
        "user_cities_visited": 72,
        "review_days": 0.301204819277108,
        "helpful_class": 1,
        "review_text": "My husband and I stayed at this hotel this past Christmas as a quick get away and shopping trip.  This time we decided to bring our kids for the 4th of July weekend. We booked an executive suite. It was perfect for the whole family. Queen COMFORTABLE sleeper sofa and adjoining chaise in the living room.  The MOST comfortable bed in the separate bedroom. The linens and pillows were amazing.  Seriously, I didn't want to get up! The finishes are amazing. Bathrooms beautiful and spacious. We absolutely love this hotel. Staff is amazing! Food and drink are great. Wonderful happy hour food and drink specials in Level Two bar. Cannot wait to come back."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 1,
        "expertise": 0.00023644015699600003,
        "user_cities_visited": 3,
        "review_days": 0.968236582694414,
        "helpful_class": 0,
        "review_text": "This hotel is tucked away but it's really close to everything in Washington DC especially if you are going to the Convention center. We especially liked the business amenities with fast internet, business center where you can work 24hours. The breakfast is quiet good except for the artifical eggs...great for vegans"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.819277108433734,
        "helpful_class": 0,
        "review_text": "This is the third time ( 23 days ) for me in this Destinguished place where I found it as my own home .The general atmosphere is very Pleasent. ,All the staff specially at the reception are Very  Frendly and Hepful and giving a lot of attention to the guests .Food quality is good and the location is perfect where we enjoy the walk at JBR as well as swimming at the sea.In General terms would like to rank the hotel with its related services as ExcellentFinally as a result of the above I have established a Cooperat Contract to ensure long stay with the hotel all the year round ..Strongly recommend for any Dubai visitor to stay at Roda Amoaj suitsAshraf NasserPresidentSKAN Aviation"
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 20,
        "expertise": 0.000636569653451,
        "user_cities_visited": 30,
        "review_days": 0.5706462212486301,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel in our last visit to USA. The hotel is in the midst of Financial hub portion of SFO. The room was very clean, tidy with a view of city from its glass wall. It was breathtaking view. The staff was very cordial & especially staff at travel desk was very helpful in organising our daily tours to visit different parts of SFO."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 242,
        "review_days": 0.6834611171960571,
        "helpful_class": 2,
        "review_text": "We arrived on a tuesday in time to enjoy mai tai tuesday on the rooftop.  Our 42nd floor room and balcony provided splendid views. Hotel parking and security made us feel comfortable.  Amenities were just as described.  Room service was reliable.  Concierge was most helpful.With grocery stores,  beach, restaurants, first class shopping all within walking distance, we explored the area in a different direction each day.  Though we didnt take advantage, local bicycle rental stop was nearby. Hotel was convenient for pickups to polenesian cultural center as well as novictor helicopter tour of island. Even found St. Augustine by the Sea church, home of St. Damien museum, a doable walk away."
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 42,
        "expertise": 0.001335803043001,
        "user_cities_visited": 165,
        "review_days": 0.43373493975903604,
        "helpful_class": 0,
        "review_text": "We were so glad we booked this hotel on our return trip.  Because of bad weather there we flight delays we didn't land until 2AM!! After a long day of travel is was nice to WALK to the underground connecting tunnel and be right at your hotel.  Also we called to explain that we were going to be late so the front desk staff prechecked us in and when we got there they handed us the room key, so kind of them.  We were so grateful for this extra consideration as at this point we were extremely tired and just wanted to go to bed!!!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.26451259583789705,
        "helpful_class": 0,
        "review_text": "My parents and I stayed at this hotel for 3 nights. The hotel is located near many restaurants and the Du Pont Circle metro station. Taxis are pretty easy to come by. The rooms were very clean and comfortable. The staff was was friendly and actually made you feel welcome. When I come back to DC, this will be my hotel of choice."
    },
    {
        "user_review_posted": 237,
        "user_total_helpful_votes": 140,
        "expertise": 0.0027575373696820003,
        "user_cities_visited": 553,
        "review_days": 0.082694414019715,
        "helpful_class": 1,
        "review_text": "Rooms are small, but just what you need when staying in Waikiki! They do fill up fast, so reserve early. There is parking on site, just below the hotel as well. The views are stunning, even on lower floors.  This hotel has everything you need. There is a great little breakfast place attached to the hotel (always busy) or grab some bread and fresh fruit at the nearby ABC store and have breakfast on the beach....it's so nice. Prefect location on the strip ans great walking to all the shops. This hotel is directly on the beach. The first time we stayed there was a parade, so we had front row viewing!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9403066812705361,
        "helpful_class": 0,
        "review_text": "We chose the hotel for it's location near the National Mall, but appreciated it especially for the extremely well designed and functional room. The breakfast buffet was a healthy way to start the day with freshly prepared food (not prepackaged). The potatoes were especially tasty."
    },
    {
        "user_review_posted": 669,
        "user_total_helpful_votes": 361,
        "expertise": 0.002509422911897,
        "user_cities_visited": 310,
        "review_days": 0.172508214676889,
        "helpful_class": 0,
        "review_text": "Very good Hotel and very close to the Strip (10 minutes slow walking). Big room with all facilities, full kitchen, living area, balcony and more... Nice pool. Free valet parking. Recommended if you want to stay away from the noise of the Strip, yet close to everything."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.642387732749178,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for Spring Break. The location is very close to shopping as the staff was very nice. The staff seem to have really easy jobs and basically are cleaning staff and reservations. The valet was very nice but I have never seen a mandated 15 minutes wait for your car. Which is very inconvenient, and I did not appreciate this. Also, I am not including an pictures because the hotel is very plain,but it is very clean. Hence, the high rating. At night the street below can be loud so get a floor higher up(we were on 3.)"
    },
    {
        "user_review_posted": 166,
        "user_total_helpful_votes": 139,
        "expertise": 0.003954912666222,
        "user_cities_visited": 205,
        "review_days": 0.10186199342825801,
        "helpful_class": 0,
        "review_text": "This Hampton Inn is well-located in D.C. within walking distance of the Penn Quarter and Chinatown Metro stops - and the madness.  Just far enough away to appeal.  The bellmen are all magnificent and helpful - one even filled up our cooler with ice from the kitchen and happily guarded our car while we ran back inside."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 34,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 28,
        "review_days": 0.612814895947426,
        "helpful_class": 0,
        "review_text": "Great option for Dubai. Close to burj Khalifa (ask for a room with view) and to the biggest shopping mall in the world. Indian hotel, with excellent restaurants inside. Staff extremely attentive to the guests. Next time in Dubai will stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 7,
        "expertise": 0.033873993158998,
        "user_cities_visited": 1,
        "review_days": 0.301204819277108,
        "helpful_class": 2,
        "review_text": "First of all I really enjoyed and would highly recommend the Hilton Garden Inn Waikiki Beach to anyone who is looking for a perfect location right in the center of everything in Waikiki. Starting from the most friendly and helpful staff, to just wanting that feeling of getting away. Being from the island of Oahu and deciding to just have a staycation is something that we always do and that feeling of actually getting away was something that this new up to dated, beautiful hotel had to offer. During our stay we did had a problem with our microwave not working I went downstairs and I talked to this wonderful friendly guy named Micheal and right away without any hesitation he went to talk to his manager and they offered me and my friend a free complementary lunch upstairs at their pool side restaurant. For me having the microwave not work wasn't really a big deal but they really took the initiative and the effort to make sure that this stay for me was nothing but the best. Everything was quick and easy from checking in to checking out and I can really say that the rooms were spectacular. I am guarantee going to book my next staycation here again and from having that most wonderful experience I right away recommended this hotel to many of my friend and family. Thank you wonderful staff at the Hilton Garden Inn for making this staycation one to always remember."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 15,
        "review_days": 0.030668127053669003,
        "helpful_class": 0,
        "review_text": "We visit Las Vegas every February and always stay at this hotel.  The staff is always exceptionally nice and welcoming!  The rooms are always very clean and comfortable.  The location is great.They always have coffee in the lobby as well as in the rooms.  The breakfast room is also very nice and clean.  Always a very nice stay!!"
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 44,
        "expertise": 0.0012331568607440002,
        "user_cities_visited": 102,
        "review_days": 0.809419496166484,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel approx 18mths ago and my mum insisted we stay again on this trip. It was good to see the same staff. I did request an early check in and much to our surprise our room was ready when we arrived and we were allowed access straight away.Location is great. A block from the beach, across the road from an ABC shop, around the corner from International Market Place and surrounded by cheap eats. Room was awesome.We had a fantastic stay over Xmas and new year, the staff were all great. I would highly recommend staying at this hotel. I know we will be back"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 25,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 37,
        "review_days": 0.24589266155531203,
        "helpful_class": 0,
        "review_text": "This is a beautiful and historic property in a good location in DC. It is approximately 1 mile from the National Mall and there are many nearby restaurants. The rooms are fairly small but very nice. This is a \"fancy\" hotel and was not very good for little kids (mine are 5, 3yo). There is no pool or nearby places to burn energy. Definitely nice for adults but  wouldn't recommend for families."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 28,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 21,
        "review_days": 0.62157721796276,
        "helpful_class": 0,
        "review_text": "I had a wonderful stay at the a Renaissance! The location is perfect\u2014close to all of the Smithsonian museums and tons of great restaurants and shopping. You can walk everywhere. When I stayed there, the bar/lobby area was very lively at night. It was a fun scene. Also, the rooms are great and the hotel staff is extremely helpful. I have no negative comments at all and I\u2019ll definitely be back soon."
    },
    {
        "user_review_posted": 236,
        "user_total_helpful_votes": 77,
        "expertise": 0.001473676729933,
        "user_cities_visited": 91,
        "review_days": 0.435925520262869,
        "helpful_class": 0,
        "review_text": "Really enjoyed my stay here. Was in town for a golf tournament at TPC Las Vegas, which is right across the street and a really fun and challenging course.Hotel rooms are huge, very clean, with a big bathroom, jacuzzi tub, and rainfall shower. The hotel has a nice gym, located in the spa, which is free to use(included in the $18/day resort fee). The spa also has several tubs/showers that you can use, which is also included. There is also a steam room and sauna. Did not get a massage.Casino had all of the games one would expect and was nice to not have to travel to do some gambling. Blackjack dealers were very nice. Free drinks while gambling.Free Wifi and free valet parking(tip only). Would recommend if you don't want to be in all the chaos that the strip provides. Only about a 20 minute drive/Uber to get down there."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.12486308871851001,
        "helpful_class": 0,
        "review_text": "I love staying at the Monaco Seattle, always a helpful staff from the Car hop getting us a umbrella, and Clean room as always, I have stayed here 4 times and it sure is nice to have no surprises. Food, Bed, TV, Wifi, all worked with no hitch"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 11,
        "review_days": 0.46878422782037205,
        "helpful_class": 1,
        "review_text": "Beautiful hotel with excellent service.  Concierge desk was particulary helpful in arranging several outings.  \"The Lounge\" was so fun for our pre and/or post dinner drinks.  The hotel restaurant, Parallel 37, offered a delicious breakfast buffet.  The fitness center was well stocked with all kinds of equipment.  Our room was spacious and very clean.  The bed was like sleeping on a cloud.  Exceptional customer service is what defines this hotel.  We will definitely return!"
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 113,
        "expertise": 0.0036472243760940003,
        "user_cities_visited": 151,
        "review_days": 0.357612267250821,
        "helpful_class": 1,
        "review_text": "OK you are in Capitol Hill,OK you are in Washington DC................therefore room rate cannot be cheap, understood, but when you pay 250 bucks only for sleeping and you get (with rare exception) rude and unpolite personnel, an embarassing wifi, lack of sockets  and no safetybox (!!!) in the room, this cannot be acceptable.Other than this room is on the average level (on the lower side I would say) and cleaness can be disputed.Only good point a fantastic location even for tourism purpose."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 53,
        "expertise": 0.001616573619266,
        "user_cities_visited": 28,
        "review_days": 0.783132530120481,
        "helpful_class": 1,
        "review_text": "Drove from Phoenix to Las Vegas on Thanksgiving Day with 2 reservations made 2 months ahead of the due date.  Got to the hotel and was told that there were NO reservations available (they were checking in other people, primarily Hawaiians,) while I was told this.  The Cal wanted me to stay at the Fremont (total dump) at this time.  Why make a reservation???  I reserved a handicap room to which none were available.  I refused to stay at the Fremont and then they decided that there was rooms available at Main Street Station, again not what I had booked. Spoke to the main reservation person who smugly decided that this is all that I can do.  Wrote a letter to the GM of Boyd's hotels- he was sorry.....this could have been rectified had a phone call been made telling me this.  I would not have driven to Las Vegas- again they were sorry.  I would NOT recommend Boyd's Hotels to anyone- VERY POOR management!"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 29,
        "expertise": 0.0016066397009550002,
        "user_cities_visited": 39,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "Staff at this location were friendly. There was off street parking, for $26 a day. The rooms were spacious and very clean. We had a higher floor and were able to have great views of the bay and Golden Gate Bridge. We walked to Fisherman's Wharf and the Trolly hop on. Good breakfast, and great area. It was a great stay."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 13,
        "expertise": 0.0007662412495240001,
        "user_cities_visited": 21,
        "review_days": 0.07776560788608901,
        "helpful_class": 1,
        "review_text": "Great location to explore San Francisco.  We thought the room was great and loved the renovated bathroom & shower.  The staff was very friendly and helpful.  Breakfast included is definitely better than your average hotel breakfast."
    },
    {
        "user_review_posted": 1715,
        "user_total_helpful_votes": 772,
        "expertise": 0.002075076022748,
        "user_cities_visited": 428,
        "review_days": 0.6834611171960571,
        "helpful_class": 0,
        "review_text": "Our room is recently rejuvenated and is state of the art. Upon check-in, we were offered an upgrade. I usually do not go for these but this time I did and I am so pleased that I did. Our room includes club benefits of breakfast on the 41st  floor along  with afternoon  tea and evening cocktail hours. All three were sublime.The drinks and food at the happy hour were simply amazing. Go for the made to order crepes. So, so good.Back to the room, it exceeds expectations. The suite has doors separating the bed room from the living quarter. It also has a large functional desk which is much appreciated by our family. Our corner room provides highlight views of Dubai from many viewpoints. My favorite may be the perfectly framed view of a Burg Khalifa from the bathtub. Highly, highly recommended."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 74,
        "review_days": 0.07228915662650601,
        "helpful_class": 0,
        "review_text": "Once again, Hampton inn didn't disappoint. Very Nice hotel centrally located near the magnificent mile where many shops and restaurants are located. The room was clean and spacious. The free breakfast had a nice selection of items (hot or cold). You get the free wifi service included. The reception staff is friendly and welcoming. I will be looking at this hotel next time I go to Chicago."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 8,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "During the course of my business I had the need in January to stay in Dubai I have stayed in Dubai many times over the years but tend to favour here!It really is not the biggest hotel not the plushest of hotels in Dubai but it is a great location right on the Creek and the most welcoming service at a very reasonable price!It is worth booking a Creek view room as the view is stunning and you get to see the sunrise and sunset.I must give a special mention to Mr muzafar the who where really the embodiment of great service with a very happy attitude nothing was to much trouble.Highly recommend"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 13,
        "expertise": 0.0007425498984580001,
        "user_cities_visited": 11,
        "review_days": 0.9830230010952901,
        "helpful_class": 0,
        "review_text": "This is our go to place to stay. Bagel joint next door for coffee and Bagels. Pizza joint near by with good pie. Close to airport and the strip. We have stayed here many times and always enjoy ourselves."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 13,
        "expertise": 0.0017459482965640001,
        "user_cities_visited": 21,
        "review_days": 0.102409638554216,
        "helpful_class": 0,
        "review_text": "Right on the beach, dont have to leave the hotel to get to beach, its right out back! Shopping and restaurants all right out side. Staff is very friendly, Counceirge was amazing, she helped us with picking the right restaurants and tours made our trip just perfect."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "This Hampton Inn provides a great value for the money.  Their complimentary breakfast is outstanding!  We have stayed at this hotel six times now. We appreciate the cleanliness of this hotel and the professionalism of the staff."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 36,
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        "review_days": 0.664841182913472,
        "helpful_class": 1,
        "review_text": "Nice comfortable hotel, just off the strip. 200 yards from the BellagioVery efficient car parking by very hard working valetsRooms are comfortable and very well equipped with very comfortable beds. Quiet location considering you are in middle of Las Vegas. Easy to find"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 17,
        "review_days": 0.07776560788608901,
        "helpful_class": 0,
        "review_text": "This must have been a very special hotel in its day. The location is good sitting high on Nob Hill.The staff are very switched on, helpful and professional.The breakfast is very good - full selection catering to a range of tastes and the fruit selection is particularly good.The rooms are a good size and what a pleasure to open a sash and casement window.The cable car adds to the charm as it rises up California.A refurbishment is well overdue but everything works and the excellent staff and that breakfast more than compensate."
    },
    {
        "user_review_posted": 5329,
        "user_total_helpful_votes": 1174,
        "expertise": 0.0009592161390140001,
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        "review_days": 0.7168674698795181,
        "helpful_class": 1,
        "review_text": "The Reef is a great place to relax It's not a business hotel, it's probably four star, but the rooms are big and the beds are comfortable. The Reef is well suit to family holidays, there's  sheltered beach almost at the door. The staff are helpful and easy going. The Reef Bar is within the sound of the surf, it's a great place to hang out and have a few thirst quenching ales. The Reef is a resort hotel, and fills that role admirably."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 14,
        "expertise": 0.0044209055132590006,
        "user_cities_visited": 4,
        "review_days": 0.21303395399780903,
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        "review_text": "Its no doubt a  wonderful new Hotel and its around 7 Min stroll to the nearest BTS . The staffs are extremely helpful and friendly.As its a new hotel , I would say that all the facilites all brand new , it's like a small serviced apartment and that's a small washing machine and a full kitchen facilites. The only downside is there is no hanging racks to hang your  washed clothes . The bed is comfortable and all the towels are new and fresh . I would highly recommend it to anybody who would like to stay in BKK away from the standard town nosiy town area but yet not too far from it .Thats a small rooftop pool on top of the hotel , Its not bad as you can catch a little glimpse of sunset when you go for an evening swim  , however thats constructions going on both ,  oppsite the hotel and beside the hotel . We were not very affected by the noise as we were usually out in the day . However, on the walk back at night , it can be alittle uncomfortable as these topless construction workers were caught staring and looking at us.A small tip , Its extremly near the famous Soi 38 Food alley , its just a BTS stop away and just new 15 mins of your time from the hotel and also 15min from the extremely popular and busy wat pho massage place school in suk.Remember to call in advance to book . I am rather a fussy customer when it comes to body  massage and had tried various massages and spas places in bangkok and this massage school is still the best for a good well priced thai massage ."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 16,
        "expertise": 0.003978001939638,
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        "review_days": 0.113362541073384,
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        "review_text": "When I travel, and plan to stay for a time, I always look for short term apartments to rent or hotels with kitchenettes. So even though the price was higher then other four stars+ hotels in the area, I close the River Hotel to for my stay in Chicago, as it offered rooms with a kitchenette. In complete fairness, this is a very nice hotel in an older remolded historic building, and it offers some wonderfully innovative ideas for a hotel stay. You get free filtered water, you get use of an exercise room, and free WiFi. Probably the best thing is that you do not have to leave the room or be bothered by the maid if you choose to post the \"I want privacy sign\". I had a room with a view of the river and I found the room to be clean and comfortable. I also found the staff to be very helpful and attentive. What I found wanting was that it was not really a room with a kitchenette, as it had no burners, a tiny refrigerator, and no dinnerware of any kind. The room also came with a very tiny television, and the poorest water pressure in the shower, of any hotel that I have ever stayed in. Overall, I liked this place, but really think I could have got more value for my money elsewhere."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 78,
        "expertise": 0.002104179128169,
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        "review_days": 0.049288061336254005,
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        "review_text": "Trying out some of the hotels in the area to see which we like best now that our daughter has moved to the Lakeview East neighborhood. The Days Inn was clean, comfortable and the front desk clerk, although not overly friendly was efficient in securing us a room. Our room was on the 3rd floor facing a roof as opposed to the street. Although it was an ugly view, I think it was a quieter room than if it had faced the street. The free breakfast was average, at best. Hot oatmeal and fresh fruit is what I look for, they also had the usual breakfast carbs and hard boiled eggs and waffles. I think this will be our \"go-to\" hotel next time we are visiting."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 27,
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        "review_days": 0.080503833515881,
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        "review_text": "This hotel is old and dated.  Too smoky and PLEASE buy some new chairs in front of the slot machines.  They're disgustingly dirty with WAYYYY too many cigarette burn holes!!  Slot machines are overly tight.  I don't mind losing money but please let me play for a little while."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 8,
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        "review_days": 0.569550930996714,
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        "review_text": "A heatwave in October?! This was such a super hotel! The staff couldn\u2019t do more for you if they tried! Especially the breakfast ladies that served us every morning! From start to finish both the experience and the room were fabulous!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 24,
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        "review_days": 0.288608981380065,
        "helpful_class": 3,
        "review_text": "My family (mother in law, 10 year old daughter, 6 year old son) and I stayed at the Embassy Suites in Waikiki Beach for 4 nights. Our room was ready when we arrived from the airport around 2pm so no waiting. Everything went smoothly and we loved the punch that was presented during checkin.We had an Oceanview room 1908 in the Aloha tower (further from the beach) that had a great view of the pool area. While the view of the ocean was OK, we all preferred the pool view so we could see what was going on there.The room was a classic Embassy Suites room. 2 Queens in the bedroom and the living area with a kitchenette with microwave and mini fridge. Our room was clean and we had no issues with daily housekeeping.We were so tired from traveling the first day but could not pass up the managers reception. We truly enjoyed our complimentary cocktails everyday from 5:30-7:30p. The drinks were strong, sometimes too strong, but were easily fixed by adding a little more of the chaser. Also, don't be put off by the drink lines. They go really fast!Breakfast buffet was also really good. Made to order omelettes, eggs, bacon, sausage, potatoes, pancakes, French toast, yogurt, fruit, beads, danishes, cereal and a bunch of stuff that I didn't eat. I believe they were Japanese options. All of it was delicious. We always found ourselves up at 6am so would always be waiting for breakfast to open at 6:30a. The time change really messed us up. Haha. But it helps to get our day started off right.We used the Expedia travel desk to book our Luau. Ended up at Chiefs and it was amazing from start to finish. Pickup was at Trump Resort next door with entrance on Saratoga. We splurged on the Royal package because I wanted to be in the front and didn't want my kids to have to look over too many heads. It was perfect!Little tips :--Check out the Long's drug store on the corner of Beachwalk and Kalakaua for all your needs. It's in the CVS family.--There's also an ABC store directly across the street on Lewers.--There's an entrance to the hotel right beside Yardbird on Lewers (found this out after two days). Don't miss the Lobster Garlic Noodles there. Yum.--Don't miss the Steak Shack. Cheap delicious eats just 3 minutes away right on the beach.--Cute little place called Beachwalk Cafe had the best macarons. It's two minutes away on Beachwalk and Kalia.--The beach is a two minute walk away but we much preferred the beach in front of the Outrigger Beach Resort (not Outrigger Reef Resort). The vendor there rented beach chairs and umbrellas which was important to us. It was about $10 per hour for the 2-chair and umbrella set. And we didn't have to worry about the rocks.--You can easily catch the bus (routes 42 or 20) to Pearl Harbor with no transferring. Ride is about one hour. It's $2.50 one way per adult and $1.25 per child over 6 (exact change). Sure beats the high cost of tours and you can go and leave when you want. Just one tip. If you MUST go to the USS Arizona memorial, you need to reserve tickets online in advance for about $1 per ticket. Otherwise the ticket is free on site but there may be a wait. For example, we arrived around 11a but the tour to the memorial wasnt available until 2pm.  There is a lot to see without the memorial and we found that with my kids, the museum was enough. We stayed about 2 hours. We would have stayed another 2-3 hours to ferry over to the memorial and back.Last but not least, our flight home on the last day was not until 7:30pm. After we checked out, we were able to store our luggage with the bell desk. After that we had a pool day until around 3. Then asked for the hospitality suite to freshen up. This one last thing really made the Embassy Suites stand out to us. We are able to shower, repack our things and get ready to head out for our flight. It really made a world of difference for our family. Great service overall!"
    },
    {
        "user_review_posted": 324,
        "user_total_helpful_votes": 70,
        "expertise": 0.0009385603927510001,
        "user_cities_visited": 88,
        "review_days": 0.054764512595837006,
        "helpful_class": 1,
        "review_text": "Location is excellent and rooms so beautiful and well furnished. A little confused why they had a tv remote in the bathroom without a tv, at least in the suite we were in. The shower and bathroom doors need something so they don't slam against the stoppers loudly.Concierge were great. Came for an anniversary weekend and were not disappointed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "Comfortable and clean rooms with a friendly staff. The hotel was very quiet - I heard very little noise from other guests. The amenities included complimentary bottled water near the elevators and snacks in the 2nd floor business center. The hotel's location is excellent and right on the river. I would stay there again without hesitation."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 20,
        "expertise": 0.00153539161837,
        "user_cities_visited": 22,
        "review_days": 0.419496166484118,
        "helpful_class": 0,
        "review_text": "The Ritz Carlton in SF is an impressive building in a great location.  We stayed for pleasure wanting to explore San Francisco on foot. It happened to be the start of the Chinese New Year so we walked to Chinatown and then down to the Wharf. The hotel staff are fantastic, professional and work hard to make your stay enjoyable."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.32968236582694405,
        "helpful_class": 1,
        "review_text": "We were greeted by a friendly employee at check-in. She went above and beyond so I thought we were off to a great start but plumbing issues required us to change rooms. No upgrade was available but it would have been nice to have hospitality services check to see if our new room was acceptable. We had to call every day for more towels- they only give 3 and we were a family of 4. Sometimes we would call housekeeping and no one would answer. The concierge pushed the tours instead of advocating for our needs (not kickbacks from tour companies) We had to ask the locals about public transportation to get a real answer. The small (double) beds made it difficult to get a good nights sleep.I doubt I'd go to Waikiki on vacation again but if I did I would not choose this hotel."
    },
    {
        "user_review_posted": 1000,
        "user_total_helpful_votes": 374,
        "expertise": 0.001705395564382,
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        "review_days": 0.291347207009857,
        "helpful_class": 0,
        "review_text": "This hotel is on the northside of Washington out Connecticut Ave. near the National Zoo. It is a short (albeit uphill) walk from the Wardman Park Metro station which makes it convenient if you don't want to drive around the city (onsite self parking is $45/day, even more for valet service, so not cheap) - there is also an Enterprise car rental office onsite (hard to find) and a Hertz car rental across the street at the Omni. There are plenty of neighborhood eating places - McDonalds, Indian, Italian, etc. - and a CVS if you want to stock up on snacks, etc.The rooms are okay, not great but reasonably sized for a city hotel and generally well maintained - although if you have a neighbor above, be prepared for a fair amount of noise as soundproofing is pretty poor (fortunately for 2 of our 3 nights here there was no one above us and it was very nice and quiet, but that third night...).If you're here for a meeting, some of the meeting rooms are pretty out of the way, so be prepared to hunt for a while or breakdown and ask someone where they are. There is a Fedex office (actually two) if you need to ship something, but their stock of boxes, etc. are limited - there is a better stocked, if expensive, UPS store across the way at the Omni.The only negative is the concierage lounge. I have to admit, the only thing this place is good for in my opinion is some \"free\" food - breakfast in the morning and snacks in the evening. They do have fresh fruit in the morning and various breads/sweet rolls - where they fall down is the hot food. They only have scrambled eggs and oatmeal - even your Holiday Inn Express will serve some hot breakfast meat (sausage, bacon, etc.), but not here. The evening snacks are worse.Overall, an okay hotel if you're on business travel and someone else is paying."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
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        "review_text": "My husband and I traveled from Dallas to Chicago for a quick weekend getaway. We chose this hotel primarily for it's excellent location (we walked everywhere we went while in Chicago), the amazing prices, and the included breakfast! When we arrived early from our morning flight, they quickly helped us get checked in, stored our luggage, and called my cell as soon as our room was ready. All of the staff was so friendly and everyone was always smiling. There was always someone to greet you at the door.We had a fantastic room, a king corner room on the 6th floor. We enjoyed views of the Trump tower and the Wrigley building. The bed was comfortable, room was clean, and we were right by the lounge area. We took advantage of the breakfast each morning and the nightly happy hour.After we found out our flight back to Dallas was going to be cancelled due to the crazy snowstorm we talked with Monica and she was so helpful in getting us booked for a 3rd night.It was quick to walk anywhere we wanted - the lounge on top of the John Hancock building, Magnificent Mile, Art Institute, Millenium Park, etc. We also enjoyed the proximity of many restaurants - Harry Caray's, Bavette's Bar & Beoff, Frontera Grill, and Eataly to name a few! We will certainly be back to this hotel again and look forward to another great trip to Chicago!"
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 49,
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        "review_days": 0.25575027382256305,
        "helpful_class": 1,
        "review_text": "My family of four stayed in this hotel.  Our check in was quick and staff always helpful.   It is a boutique hotel and our room was very clean and adequate for all of us.  Wifi excellent.  It has a heated outside pool which we didn't use.  Our room had the sink and mirror  outside the toilet and shower room which was ideal for us all getting ready.  No-one was waiting for anyone to finish in toilet/shower to use mirror or brush teeth.    A great location surrounded by shops and restaurants and close to trolley trams.  Would highly recommend."
    },
    {
        "user_review_posted": 2,
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        "review_text": "Whenever I stay at the NYC 57st Fourseasons, whether for business or pleasure...everything goes smooth because of the way we are treated. The staff is top notch and every request is handled with the utmost personal care."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 12,
        "expertise": 0.002663892435491,
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        "review_days": 0.435377875136911,
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        "review_text": "Stayed here 4 nights at the end of February before joining up with family in Kona. We enjoyed our first stay so much we came back for another couple nights before our return home. Amazing place with a very friendly and welcoming staff. Beautiful beach, pool, rooms, and great food at the Plumeria, Veranda and Seaside Grill. (Did not make it to the Hoku or Arancina restaurants). The breakfast buffet had so much selection!! Well worth getting up for in the morning. Sit outside and catch the sunrise as you eat breakfast.The dolphins, sting ray, turtles and fish in the lagoons were always entertaining and the staff was always happy to answer questions. We learned a lot from the very well informed staff about all the sea life living there. Did not do a dolphin encounter but it was fun watching others. Maybe next trip!Our room faced the golf course and was very quiet. The bed was perfect and we loved the huge bathroom with separate shower and tub. There was a tv but we only watched it once to see the weather.Did not miss the crowds of Waikiki.  Took time to sightsee along the north coast, and of course Pearl Harbor and hiking Diamond Head. We will definitely go back and highly recommend the Kahala."
    },
    {
        "user_review_posted": 261,
        "user_total_helpful_votes": 95,
        "expertise": 0.001656772114145,
        "user_cities_visited": 69,
        "review_days": 0.49507119386637405,
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        "review_text": "We can't really ask for more.  This hotel is fantastic because the property is clean and well kept - kudos hotel management!!!The rooms are spacious with every room having a living room with a sofa and tv watching area, a small table in the corner for in-room dining and a tiny kitchenette of sorts with a sink,  microwave, small refrigerator and room safe. Then the room is separated by a door for the bedroom. The bathroom is well appointed and modern. What else can you ask for???There is a free full breakfast buffet in the morning and a free cocktail reception in the afternoon.Really well done!!!Last year we brought the kids along and got two adjoining rooms and the stay was absolutely wonderful.The location is perfect because you are midway between north and south and a block or so off Michigan Avenue.I have been using this hotel now for about 20 years and I have never been disappointed.Come and enjoy Chicago, your family or your honey and you'll be glad you did!!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 53,
        "expertise": 0.008762417864222001,
        "user_cities_visited": 55,
        "review_days": 0.044906900328587004,
        "helpful_class": 2,
        "review_text": "I just returned from a 2 day trip to lively Seattle with my husband. We chose the Warwick hotel for our stay because it offered great value for its prime location, and parking was included in our rate.The hotel is older and decor can be improved upon, but bed is comfortable, pillows are ok, towels nice, and we had lovely views of downtown from our room/ balcony on the 15th floor. It is clean, and service is good.The best asset of this hotel is in my opinion its fantastic location to explore the city on foot, and its proximity to great dining venues.Attached to the hotel there's Margaux, a bar/ restaurant where we had $4 usd Stellas and great hummus/ pita bread for snacks while watching basketball.Across the street, there's a convenience store where you can buy drinks, snacks, and some hot meals, among other things.On the same block, on 4th avenue, there are 3 eating venues we visited and enjoyed very much: Dahlia bakery (great scones and jerked pork sandwiches); Assagio Italian restaurant serves great Cinghiale pappardelle with wild boar rag\u00fa; and my favorite, on the corner, was Lola. We loved everything we ate in this restaurant, from the home made pepper ketchup that went so well with some unique chickpea fries that are served with the lamb burger, to the juicy and tender Anderson leg of lamb, and the made to order doughnuts that come with jam and vanilla mascarpone... yum!From the Warwick hotel, it is just a 5 or 6 blocks walk to the justly famous Pike market. By the way, the Pike Place Chowder on the Post Alley serves delicious chowders!It is also a short walk to the Monorail that you take to go to the Space Needle and the Chihuly Garden and Glass (a beautiful, colorful, and creative display of blown glass art). You can also walk to these places. The Frank Gehry design EMP museum is also reachable by foot.I would recommend this hotel if luxury and modern decor are defining factors to you. And I would go back to Seattle anytime, specially in the spring/ summertime when it's usually sunny and the flowers are in full bloom. But it truly is an amazing city to visit and enjoy most of the time despite the grey skies and the rain, with friendly people, amazing food and a strikingly beautiful surroundings (mountains, ocean, lakes, islands, Mount Rainier, the Snoqualmie falls...)If I had to make a suggestion to the hotel management it would be that they do not lock and fully stock the mini fridges because guests do not have an opportunity to put in their own drinks/ foods. I tried opening the mini fridge and broke the seal and yet could not get it to open.Thank you for a wonderful stay, Seattle."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 19,
        "expertise": 0.0014018446466710001,
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        "review_days": 0.050930996714129005,
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        "review_text": "I went for a few days to San Francisco by myself and stayed at this hotel, outstanding service, large and clean room, perfect location. My room was 912 and I was surprised with the size of my room usually rooms in SF hotels are very small. This is a small hotel with good amenities, nice restaurant, free wifi, coffee machine in room. Would definitely stay there again."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 46,
        "expertise": 0.0026131443042330003,
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        "review_days": 0.015334063526834002,
        "helpful_class": 1,
        "review_text": "I arrived around noon on an early flight. Easy trip from DCA on the Metro and a short two blocks to walk to the hotel. I asked if it would be possible to store my bag until I could check in and Doug, who is a pretty good sized gentleman gave me a look and said \" Never ask to store your bag, see if you can get a room!\" Then he shot me a smile and checked me in. He had some info on places to eat nearby and was very helpful. Very nice typical room at Residence Inn. I was there on a great rate and didn't mind that the view was a wall of windows on a neighboring office building.The Breakfast was very good. The ladies working in that room could not have been more attentive. Or friendly. I'm quite tightfisted, but it was easy to leave them a tip.I had some questions about my bill and Doug took care of everything. I've seen in these reviews that he's being referred to as the Manager. Not sure if that's true, as he never referred to himself that way. But he would make a great  one if he's not!The pizza place next door was the best for a late night meal. Not many options to eat at night as this is more of an office building area. They also have a nice lobby for hanging out and printing boarding passes and that sort of thing.Will definitely return."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 20,
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        "review_days": 0.516976998904709,
        "helpful_class": 2,
        "review_text": "My husband and I stayed at the Outrigger Waikiki Beach Resort for 6 nights to celebrate our 1 year wedding anniversary. I would rate the resort 3 stars.PROS:Friendly staffThe pool is a decent size/deep enough for tall peopleDelicious breakfast menu @ Kani Ka PilaGrilleGreat natural juicesGood location/next to many shops and restaurantsCONS:The beach has HUGE rocks! We couldn't go in the water without water shoes and even with the water shoes it was still very unpleasant.Very expensive restaurants - for example @ the Ocean House Restaurant the food was super bland, incredibly slow service and incredibly expensive  (definitely not worth it.)My husband and I agreed to attend a  Wyndham timeshare presentation after a rep at the Outrigger activities desk offered to pay for our Pearl Harbor excursion. To be clear the Outrigger activities rep was helpful and not pushy. We actually liked him a lot. But the actual timeshare presentation was an awful experience! The Wyndham real estate agent was super condescending as he tried to sell us a timeshare for $30,000 plus a monthly fee of $79.TIPS:Book the Kailua Beach excursion with theOutrigger activities desk. AMAZING beach (no rocks).Book a snorkel tour at Ko Olina (swim with turtles and see the beautiful dolphins in the wild).Buy some cookies from the Honolulu cookie company. You won't regret it. Delicious cookies. We bought a bunch as gifts for our family back home.The hotel raved about Chief's Luau and highly recommended we attend the show. However no one mentioned that the luau would take place after hours at a sea park (similar to sea world). I'm super against organizations that hold wild marine animals in captivity and wouldn't have contributed my money towards such an organization if I would have known better. Also I really don't think that it was worth $130 per person. The food wasn't all that good, the performance lasted about 40mins and the \"activities\" included in the excursion had huge lines."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 6,
        "review_days": 0.502190580503833,
        "helpful_class": 0,
        "review_text": "We stayed here with part of a group for a event held at the hotel. The event in the ballroom was beautiful. Our room was on a corner with 3 windows. Spacious with great views. Bathroom was really nice, especially travelling with family we needed the extra room. Maid service was excellent. Bell boys were also excellent and quick. Everything was top notch."
    },
    {
        "user_review_posted": 2,
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        "review_text": "A great hotel within the vicinity of George Washington University, World Bank and IMF. The suites have a home feeling and staff are very friendly and always willing to assist guests.Would recommend for any business traveller to DC."
    },
    {
        "user_review_posted": 48,
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        "review_days": 0.200438116100766,
        "helpful_class": 0,
        "review_text": "When we went to our room there was mold in the bathroom shower.  It was black and had a moldy smell.  I called and they sent up housekeeping.  The housekeeper sprayed so much clorox that we had to call them back up to clean up again.  The maids early the next morning were so loud outside our room, laughing and talking, that I finally went out and asked them to quiet down.  We had asked for extra wash cloths and when they came to clean our room they took them all back.  When I went to have breakfast the lady in the restaurant that was fixing my waffle took a deep breath and blew the excess off of the waffle iron.  The only good thing about our stay was the staff.  They were all very nice."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 9,
        "expertise": 0.003250749030292,
        "user_cities_visited": 11,
        "review_days": 0.007667031763417001,
        "helpful_class": 1,
        "review_text": "Stayed at the W this week in Chicago.  The hotel looks great.  The front desk staff went out of their way to help me with an urgent printing need. Ate in restaurant twice.  Fresh salmon was awesome.  Work out room was good.  Lots of weights and cardio equipment."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 12,
        "expertise": 0.002663892435491,
        "user_cities_visited": 10,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "We booked a lakeview room and paid an extra $100 for same. The view shown on the website for lakeview was not at all what we had. We saw more highway than anything else. We were also under the impression there was a pool when booking which there isn't. The room we paid extra to upgrade to was smaller than most average hotel rooms. Not impressed given the $600+ we paid to stau for two nights. Most importantly, the vents in our room made a loud bang every 15mins. They sent someone up to fix it while we had gone out for the day and although the time increments were longer (about once every 45 min) it still did this the second night. Over $600 to be woken up consistently for two nights in a row. They gave us a bunch of Hilton points to make up for this but while on vacation, i would have rather been able to have two good night's sleep. Disappointed for a Hilton  - will go elsewhere on our next visit to Chicago."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 15,
        "expertise": 0.002238808626353,
        "user_cities_visited": 24,
        "review_days": 0.6292442497261771,
        "helpful_class": 0,
        "review_text": "Amongst all the overpriced  hotels what a find the Cadet is ! A boutique hotel in the centre of Miami Beach .A few minutes walk from Ocean Drive and the Art Deco quarter and Art Deco itself. Staff warm and welcoming , rooms very clean and well appointed . Our only regret is that we only had breakfast on our last morning . We ate outside on the garden terrace , excellent and very good value  .Would definitely return again   Wanted to stay an extra night but it was fully booked , hardly surprising !!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 9,
        "expertise": 0.010813196513295,
        "user_cities_visited": 8,
        "review_days": 0.145673603504928,
        "helpful_class": 2,
        "review_text": "We have stayed at the Lotus Honolulu At Diamond Head for the past 7 nights and we could not be more satisfied with our stay. We leave tomorrow and that makes me sad! I figured I should write this review while I am in their comfy bed.We have never been to Waikiki/Honolulu before, but I heard it can be very busy.. And it is! But, this hotel is a bit away from all the hustle and bustle of the busy strip and I LIKE that. I wanted a room that was modern, safe and close enough to the beach.There is a $20ish dollar boutique fee, but let me tell you some of the things that includes1. Free daily valet service. The valet guys are so nice every single time and always help us load and unload our cars. And they make sure we have waters every morning before we leave2. Free wine in the lobby from 4-6 pm every night. This is SO NICE! They have a comfy lobby you can drink the wine in, or you can take it to the room and drink it on the balcony while overlooking the ocean.3. Free use of beach towels. Big, new, thick neutral colored beach towels.4. Free use of beach chairs that they let you take for the day (this was SO NICE)5. Access to small, private beach. Pretty shallow and family friendly. Short walk to Queen's Beach and Waikiki Beach.6. Bike use (we did not use the bikes, but knew they were there)7. Free yoga (mat included) in the big park across the street8. Free movies! There is a Redbox type machine on the second floor. They give you a special card for getting the movies.9. Bookshelf next to the movie machine for some last minute beach reads.The rooms:1. Dark hardwood floors with a clean, modern rug around the bed. Rooms are so modern and beautiful. It feels like home, not a hotel room.2. PS3 in the room with a flat screen TV3. Big closet with lots of room for organization.4. Plantation style sliding doors then glass sliding doors for the lanai.5. Hot water, good pressure.6. BIG fluffy white towels. Not those small, little hotel towels.7. Paul Mitchell toiletries8. K-cup style espresso machine in the room that makes DELICIOUS coffee.9. Small mini-fridge.10. Very comfortable beds.11. Ocean view! You are not Ocean Front, but we still had insane views of the ocean and surfers and sunsets. You also have an absoutley unobstructed view of Diamond Head which is a icon for Oahu, so its very special to see that too. We slept with our lanai open every night.12. Waikiki view when you walk out of your room. Its breathtaking.Housekeeping was very trustworthy. We accidentally forgot to put away our laptop, DSLR, Go-Pro and my purse while we were out one day. They were on the bed and they stayed there-- they just serviced the rest of the room.Everyone is SO NICE. I did not come across one single rude or annoyed employee. They all smile and wave and are so helpful! That hospitality was so appreciated.Go to Barefoot Beach Cafe or LuLu's for breakfast. There is also a small convenience store at the hotel next door.Just book it! You won't regret it."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 65,
        "expertise": 0.0017459482965640001,
        "user_cities_visited": 946,
        "review_days": 0.15991237677984602,
        "helpful_class": 0,
        "review_text": "I enjoy staying at Homewood Suites for the added space and convenience of a full kitchen and refrigerator.The staff at the Homewood Suites in Washington DC, though, takes the cake for the most 'on the ball' staff that I've come across in this hotel chain.They were welcoming and anticipated my needs.I had two consecutive reservations -- one leisure, immediate followed by a business stay.  The check in and check out process with the separate credit cards was seamless -- which is not usually the case at many other hotels.I had an issue with the hair dryer in the my room as I was getting ready in the morning.  Within 4 minutes of calling the front desk, there was someone in my room addressing the issue and everything was resolved within 10 minutes, leaving me enough time to finish preparing for the day.The breakfast area at this spot is very spacious.  With complimentary buffets, you never really know what you're going to get in terms of cleanliness.  This area was well-maintained, quickly restocked, and very well lit.The cleaning staff was also very attentive and extremely pleasant..It was an overall great experience and I highly recommend this property to visitors to DC."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 15,
        "expertise": 0.006509985655963,
        "user_cities_visited": 8,
        "review_days": 0.7924424972617741,
        "helpful_class": 1,
        "review_text": "My first time to Bangkok so it was nice to be in a clean hotel with lovely room / bathroom to get away from the hustle and bustle! Breakfast was ok, felt slightly more expensive than what it was worth but had a very peaceful feel and great pool bar at the top which was amazing for cooling down.As for location- 5 minute walk to Khao San Road (brace yourself) but was quiet in the hotel and had good nights sleep.600 baht from airport to hotel , situated in old town which was further out from Sukhumvit Road and the financial district but we liked being in a quieter area.30 minute walk to grand palace and main temple attractions.We did a Tuk Tuk tour on a Sunday as it was a religious holiday , fantastic! Only 40 baht and the man took us to all the temples,then we picked up a river tour , stopped at Wat Arun and Wat Pho. Visited Siam went to Marriot hotel sky bar.Overall a jam packed good stay."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 89,
        "expertise": 0.016508373012841002,
        "user_cities_visited": 73,
        "review_days": 0.39923329682365805,
        "helpful_class": 2,
        "review_text": "W stayed in this hotel for Christmas, it's a nice hotel with big, clean rooms and is weary close to the airport.Two years ago we stayed in a hotel in the Palm, and to be honest I preferred that location due to the sea and sand and the feeling of being in a resort seaside.What I did not liked here was the Breakfast, very poor with limited selection.To get a coffee it  takes 30 minutes, the tomatoes were tasteless. We could have ordered some omelettes but due to the slow service we didn't. Staff at the reception was nice, except one lady with whom I spoke by phone. She literally told me \"no need for you to repeat\"!  I was asking her to remove an item wrongly posted to our room, and I asked  this before to two of her colleagues. I think it's not the way to speak to the guests in a 5* hotel, but ok. On  the other hand, the staff in the restaurants were ultra friendly, specially Sergei, in the Terrace  restaurant, he has a fantastic sense of humor.The AC in the room was off but when we opened the balcony automatically started to work, normally it's exactly contrary. In the day of the departure, we asked a wake up call at 3 am, we did not got the call, but we fortunately woke up by our self so we did not make a big deal of it. All in all was a good stay but I would not return to this hotel do to the location."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.392113910186199,
        "helpful_class": 1,
        "review_text": "I recently visited this hotel. My entire reason for going was the view from the Top of the Mark and the great service this hotel has delivered in the past.  Firstly, we arrived about 12:30 am and sat in our car at the entrance for several minutes before the housekeeping staff noticed us and tried to get the valet/doorman.  By the time someone came we had already unloaded our suitcases. At check-in we were told that the \"Top\" was closed, which I though stayed open later and gave us a room with a view of the back of the building which provided zero view of the city and was noisy. We had asked ,at the front desk, if we put out our room service order, for the morning, would it be picked up this late at night.  She assured us it would.  After a restless sleep listening to city noise and machinery noises we woke up and waited for our breakfast to arrive.  At 10:30, when it was supposed to be delivered, I checked the door and found our order still attached.  I immediately called room service and they apologized and promptly filled our order.  There was no compensation for our late meal other than an apology. We left later that morning feeling cheated of the wonderful experience we had anticipated.  No view, little sleep and a late breakfast.  I have stayed at this hotel several times and it has always been my favorite and I even bought my daughter-in-law a gift certificate to stay there.  I can say, that after this experience, I will not be coming back unless something changes.  If I was running a high-class hotel I would want my patrons to leave will anticipation of their next visit.  Customer service was definitely lacking and I'm not sure why something wasn't done to make us feel appreciated or doing anything to make our stay more enjoyable.  Isn't that what staying in downtown San Francisco is supposed to be?"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 5,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "we stay at this hotel 100% of the time we visit chicago. the location could not be better for us...rush street. the staff is exceptional. dwayne neff, bellman and greeter, goes above and beyond every time. he remembers us, personally. such a friendly and caring man. gene the concierge knows what you like to do and remembers us from visit to visit. i highly recommend this property"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "I'd willingly have my travel agent book The Edgewater Hotel if I return to Seattle.  The location was perfect and within walking distance of ferries and shops and places of interest.  The city centre was a joy to visit, especially the local markets and galleries."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.29463307776560704,
        "helpful_class": 0,
        "review_text": "Great location, great staff, well serviced and we were made to feel very welcome.  Some previous reviews have commented the \"pool is small\" - it's a small hotel and the pool is a great place to relax at the end of a busy day with a couple of drinks and we found it a great place to get away from the hustle of Waikiki.The air-con and traffic was a bit noisy but didn't really bother us."
    },
    {
        "user_review_posted": 181,
        "user_total_helpful_votes": 62,
        "expertise": 0.0015526672409150002,
        "user_cities_visited": 164,
        "review_days": 0.6117196056955091,
        "helpful_class": 1,
        "review_text": "I highly recommend this hotel for business or pleasure - it has a brand new designer feel.Pluses - Art everywhere, luxe sheets, towels, and robes made the space very warm and well-appointed.Ample room (around 300sf) including well designed bathroom with roomy shower.Quiet room - I never heard noise from the street or neighborsTwo blocks to 4-5-6 SubwayRestaurants and stores close by in Murray Hill or uptown to Grand CentralThe windows open so you can test the real feel of the weather.The temp was perfect - not too cold, too hot or too dry, even in winterStaff are welcoming and take the initiative to helpHousekeeping staff did not bug me when I wanted to stay in the room.Thanks to Stacy, Gregory, Paul, Alex and Hector who helped me with smiles for miles.Considerations :Park Ave is on the east side -- 4-5-6  subway is close but the other lines are a 10 min walk away"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 18,
        "expertise": 0.001507962779065,
        "user_cities_visited": 88,
        "review_days": 0.058050383351588006,
        "helpful_class": 0,
        "review_text": "Property reminiscint of a grander time .As an older property this hotel is still a historical gem .We had a prefect view of the park that was world class .With In walking distance to many of the sites .Staff was wonderful ."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 9,
        "review_days": 0.6232201533406351,
        "helpful_class": 1,
        "review_text": "This is a terrific spot. The staff are super friendly and very helpful. The location is great. A short walk to the beach and main strip of restaurants, shopping and sights. But, at greatly reduced cost and congestion. You are known here, not like the anonymous traveler in the mega hotels on Kaulakua Blvd. The rooms are clean and the property is well maintained. Buffet breakfast is perfectly fine."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 9,
        "expertise": 0.002459904849063,
        "user_cities_visited": 10,
        "review_days": 0.095837897042716,
        "helpful_class": 1,
        "review_text": "We are regular visitors and this trip was about our eight. We have always enjoyed our stay here, but with all the renovations and refurbishments that have been done, this time was just the best. From Kathy at the check in desk to the staff in the restaurant and splash bar, they were all friendly, helpful and nothing was too much trouble. Yes there is building going on near by, but that had no impact on our stay. We enjoyed the nightly entertainment and the choice of food both in the splash bar and the restaurant. Our room had also had a new coat of paint and was fresh and comfortable. Many thanks to Mr. Orr and all the staff for yet another fabulous stay!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 26,
        "expertise": 0.004397786920130001,
        "user_cities_visited": 54,
        "review_days": 0.34173055859802803,
        "helpful_class": 0,
        "review_text": "Was recommended by a friend and we were very pleased and surprised how fully equipped the room were.The Nana BTS station is within walking distance, less than 7 mins. Alternatively, could take a tuk tuk to the station which is a free service offered by Citadines. The tuk tuk could do drop-off at the Terminal 21 shopping mall as well. Such convenience!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 10,
        "review_days": 0.674151150054764,
        "helpful_class": 1,
        "review_text": "Tahiti villageIs a super great place to stay. The bedrooms are very clean and very spacious. The pools were warm and our kids loved the lazy river and beach.The only issues we had were the pool closing for a long time and not enough lifeguards on duty when the pool was getting pretty full.He stayed here specifically for my daughter\u2018s birthday, all my kids just want to swim but due to reasons unknown the pool closed twice in one day and again the next day.It must\u2019ve just been bad luck for us and I don\u2019t want to discourage anybody from going here because of what happened. The grounds are immaculate, the rooms are awesome, the pools are wonderful. The staff could be a little friendlier.Overall we loved our stay here and will probably go back sometime."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 49,
        "expertise": 0.006886435474553001,
        "user_cities_visited": 12,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "This hotel has a good location but is still under construction. Combined with the road construction and downtown city noise of a big city it was a far from quiet stay. The room was small, there were no balcony chairs in fact no room chair either and I was not aware that the on site restaurant was under construction. I had to call maintenance to fix the room safe. Chad, the concierge was very helpful as were all the front desk staff. Next time I would probably stay somewhere else."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6670317634173051,
        "helpful_class": 0,
        "review_text": "It\u2019s really one of the best experience I had specially in the customer service. I would recommend this hotel specially for world trade business visitors. the staff is friendly and location is good. Highly recommend."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.075027382256297,
        "helpful_class": 0,
        "review_text": "This was my 4th visit to San Francisco.   Hotel Nikko was the best hotel I have stayed in.   The room kept very clean each day.  The beds were very comfortable.   I loved the room layout (e.g. glassed enclosed shower, separate bathtub, separate toilet from general bathroom, etc).  At check-in I was offered an upgrade but refused.  Can't imagine what the upgrade would have been like."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.29518072289156605,
        "helpful_class": 0,
        "review_text": "Loved having bicycles available right at the hotel.  Also enjoyed the pier right across the street.  To get to other parts of town, it is easy to walk to the Cable car stop or the BART station, and the Ferry building has a nice assortment of food items."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 27,
        "expertise": 0.003250749030292,
        "user_cities_visited": 25,
        "review_days": 0.094742606790799,
        "helpful_class": 1,
        "review_text": "We enjoyed our stay at the Hilton Waikiki Beach. It was a perfect place for us to stay. The hotel rooms are nice, clean with modern fixtures. Each room has a balcony and we were lucky our balcony faced the beach because on Tuesday night, we were able to see the fireworks right in front of us. What a treat! The location was perfect because we were within walking distance of stores like Macys, H&M, Urban Outfitters, etc. It was such a convenient location. There were even cable cars that stopped at the entrance to take passengers to the Ala Moana shopping center.The folks at registration were always very helpful & friendly especially when it came to answering touristy questions like where's the best beach nearby or borrowing beach towels when we went across the street to the beach. The maid service staff on the 21st floor accommodated our different schedule and our needs everyday we were there.The only thing I didn't like too much was having to valet my car everyday but I understand this is the standard hotel practice. I agree the daily rate is steep and my only tip to others is to use a cab or shuttle. That said, this wouldn't deter me from recommending or staying at this hotel again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8921139101861991,
        "helpful_class": 0,
        "review_text": "Enjoyed the free happy hour and clean rooms. Easy to walk to lots of restaurants and not far from the White House. We spent a long weekend there for a wedding and it was perfect for a busy weekend away."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "Called in at Shangri La Dubai today to meet some people, met in the lobby area by Esmeal the Lobby Ambassador and he couldnt be more genuinely warm and welcoming and a mine of information that comes with so many years working in the hotel, what a star!"
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 65,
        "expertise": 0.0022623589758900002,
        "user_cities_visited": 69,
        "review_days": 0.410186199342825,
        "helpful_class": 0,
        "review_text": "This is a fantastic hotel at an affordable price, but still only 5 mins from the strip. We were given an upgrade when we arrived to a strip view room and it was great. The room had a full kitchen, two queen beds plus a sofa bed so the teenage kids were happy. Bathroom was huge. Staff were friendly. There is a 7/11 nextdoor for essentials.  The walk to the strip is short and safe, plus you arrive on the strip at the Bellagio, so it is fairly central. Uber to the outlets, Airport and Freemont Street is about $15. Definitely stay here if you are looking for great accommodation without the chaos of a casino."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6193866374589261,
        "helpful_class": 1,
        "review_text": "Bed was an old worn out spring mattress that was overly soft. After the first night, I woke up with bad back pain from the unsupportive mattress.I asked to change rooms and was told that all rooms had the same old spring mattresses but they could put a board under the mattress to firm it up. The board did help but only slightly. I travel a lot and the cheap mattress would be unacceptable at even the cheapest motel.  The fact that they had custom cut boards to put under the mattresses tells you that they get the complaint very often.Room was old and musty, but okay for an old SFO hotel.\"Green Program\" is a scam.  You op-in to not receive any maid services in exchange for a $15 bar voucher per day.  Great right! Unfortunately the bar will only accept the voucher the same day it is issued (expires within hours of them dropping it at your door) and this is not mentioned anywhere on the terms and conditions of the offer.  I was on a business trip so I left the hotel in the morning and didn't get back until late. I had $60 in vouchers saved and was denied service.  Staff was rude and unhelpful. This needs to be listed in the T&Cs or vouchers must be honored.The hotel is too expensive to have bad beds and rude staff."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 4,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 17,
        "review_days": 0.191675794085432,
        "helpful_class": 0,
        "review_text": "I spent my honeymoon in this hotel.  The staff was nice enough to upgrade us to an ocean view deluxe from a partial ocean view deluxe.  The hotel room was nice and bigger than we had expected.  Very comfortable beds.  The view was out of this world!  By far the nicest view I have had from any hotel.  Waikiki Beach is RIGHT there and we could also see Diamond Head from our room.  We were at the far end of the beach so it was a bit quieter but still walking distance from everything.  All of the staff that we dealt with were very friendly.  I would not have changed it.The elevators operate a little strange in that you have to go to the lobby (floor 3) before you can leave the hotel (floor 1).  I mean you actually have to get out and switch elevators...it was a bit weird (hopefully not just a user error) but I wouldn't stay anywhere else now.  Love this hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 4,
        "review_days": 0.261774370208105,
        "helpful_class": 0,
        "review_text": "I was lucky to be a bridesmaid at my sisters wedding  last week which was wonderful . . But it was even MORE wonderful to stay at the SILVER SEVENS ! . . I was staying there on my own and was a bit dubious to be alone . . . I should never have worried . . .the place was amazing and everyone was so friendly and helpful. The room was beautiful, i felt safe, the pool was amazing . . I never felt uncomfortable eating alone and had great prices and choice. It was so near to the strip yet away enough to be calm. . . I will make it my goal to return next year and wouldnt dream of staying anywhere but the SILVER SEVENS. in fact, my sister and her new husband that were staying in a far \"swankier\" hotel . . .loved the relaxed atmosphere so much that they want to return and stay at SILVER SEVENS too ! Many many thankyous to all. X"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 25,
        "expertise": 0.0032611227579780002,
        "user_cities_visited": 14,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "It doesn't have all the bells and whistles (pool, onsite restaurant, spa, view of the ocean), but it's a half a block from Waikiki Beach and shopping, and a great value for the price.  The room and bathroom are large.  For us, the bed was really comfortable, but that's really a personal preference.  Happy Hour is from 3 to 5:30 every day and a continental breakfast with freshly squeezed juice (We had carrot, orange, & apple) is included.  The staff was very friendly and helpful.  They helped us to book a shuttle to and from the airport, booked our Pearl Harbor tour, and gave us lots of useful information.  The bartender, who has a voice that could be a radio announcer told us that Hawaiians speak a form of \"pigeon English\" that is hard to understand for non-Hawaiians--then he demonstrated it for us, and he was right.  For all but a few words, we didn't have clue what he was saying!  Fun!  And least I forget an important fact, it looked and felt like the hotel had recently been remodeled, and it was very clean."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 14,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "I am flying in from another country and my hotel reservations have already been made.I called the hotel to ask about transport from the airport to the hotel.The response was almost like I was imposing on the employee to try to help me.I got 'I don't know\" responses and just an abrupt ' No we don't have shuttle services\". I asked what my alternatives were and again the response was \" I don't know\".That is a basic question and did not assure me that my stay would be accommodating."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8411829134720701,
        "helpful_class": 0,
        "review_text": "Perfect location, parked the car and was able to walk everywhere the entire time. The rooms are very comfortable and well equipped for a weekend stay. Friendly staff. We will be making this our go to seattle hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.8559693318729461,
        "helpful_class": 0,
        "review_text": "I have stayed her several time. This is my hotel of choice. Close to Union Station. I can walk to everything I need and get back to the hotel for a good nights sleep.  I check in early and was accommodated with a room...no wait."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.12486308871851001,
        "helpful_class": 0,
        "review_text": "As someone who has worked in the Hospitality Industry, I appreciate any hotel that has a personal touch. A hotel does not have to be perfection, because really no hotel ever is, but a personal touch always adds a much greater value, and difference, between a good vacation vs. a great vacation.Because Hotel Chicago is not a large establishment, this allowed us to become familiar with the staff. Especially Richard and Murphy. These two were always at the door to greet us, as we arrived back from a long day of walking the city, and family events. We went to Chicago for a Wedding at the Langham, but were so glad we stayed across the street instead. Having Murphy and Richard always there to greet us made us feel safe, and as if we were returning 'home' each day. Their watchful eye, also helped us feel safe when allowing our son to explore the property and the surrounding area. Besides Murphy and Richard, everyone at Hotel Chicago was attentive. Everyone from the male & female evening bartender's (I was remiss in getting their names), the front desk, to the Concierge's (both day and evening).We had a wonderful time in Chicago, but ending our day with a short re-cap of the days events with Richard and Murphy made it even better. A huge thank you to them both, and all of the Hotel Chicago staff!Andrea Scott and Jackson"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 13,
        "expertise": 0.0028950783667760003,
        "user_cities_visited": 8,
        "review_days": 0.960569550930996,
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        "review_text": "Booking of 2 nights with Agoda and me & my wife have to forgo the 2nd night as we decided to leave for Hua Hin. Could not get a refund for the unused 2nd night as they mentioned that it was booked & already paid via Agoda, had checked with hotel if they could waive off our room service charges of THB 500+ but was rejected even refund could not be refunded for the 2nd night. Did not cause any big commotion on this & but we paid for the room service charges.The only plus point is that Neon Night Market is just beside the hotel but do note that there are other hotels (of similar rates) which is also walking distance to Neon Night Market. Food for room service is not too bad.Overall, I would strongly not recommendThe Berkeley Hotel, Pratunam. The bed was very very hard and we (total 6 pax & 3 same type of rooms) were not able to get a good night sleep & I would think that hotel\u2019s SOP were pretty rigid. The hotel lobby interior & room fittings looks rather old as well."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8220153340635261,
        "helpful_class": 0,
        "review_text": "Nice place, everything was great, wonderful view from large balcony, room size was large, Mohamed in reception was so helpful.. Subash, security men do there best with smilling faces.....Thanks to all"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8986856516976991,
        "helpful_class": 0,
        "review_text": "Everything was as expected and we were very pleased with the hotel location, price and accommodations in Waikiki, it would have been great to have free parking but I understand that it's hard to find in Waikiki!"
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 50,
        "expertise": 0.002366653380981,
        "user_cities_visited": 35,
        "review_days": 0.506024096385542,
        "helpful_class": 1,
        "review_text": "We had to stay here as our hotel Hilton Hawaiian Village was not available for a day. It was a decent back up option. Breakfast was decent, nothing great about it.Rooms were ok.The day we were there, all of their elevators stopped working because of a water leak. We were on 15th floor and we had no option to bring the stroller and infant down. We waited for an hour and no one came to help out with the stroller after calling them repeatedly. At last, we ended up carrying 1 y.o and 2y.o 15 floors down.Bad service!!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 36,
        "expertise": 0.0013340956737180002,
        "user_cities_visited": 100,
        "review_days": 0.736582694414019,
        "helpful_class": 1,
        "review_text": "This is a very nice place so don't let the negative reviews scare you away. I gave this a four instead of five for two reasons: The breakfast is good but there is VERY LITTLE seating. The other bad thing is that the rooms are not very sound proof. We could hear the neighboring rooms and the hall traffic. There are a lot of good things too! The rooms are clean and comfortable . This was a Microtel so just keep in mind that the rooms are a bit small. The place is clean with a very friendly staff. It is in a good neighborhood as it is close to several restaurants, outlet mall and I-15. It a few miles from the strip but it's much cheaper to stay here instead of the strip and taxi or Uber."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.09419496166484101,
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        "review_text": "This was our first stay at a Silver Cloud property.It exceeded our expectations in every way.We found it to be a Great value and the staff was GREATPico de giao at breakfast was to picantefor me & I'm from Texas"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 21,
        "expertise": 0.002376319691697,
        "user_cities_visited": 27,
        "review_days": 0.019715224534501002,
        "helpful_class": 0,
        "review_text": "If you have to go to Oahu/Waikiki (something I do not recommend) this is a great place to stay.  It starts with the check-in where friendly staff make sure you have a chair while they take you through the process.  The rooms are clean and very well appointed and they have two restaurants literally on the beach.  One is upscale, the other a bar/mid-priced restaurant.  The staff is very friendly and the location is not only on the beach but also very close to other great restaurants and shopping.The only odd thing about the place is the beach bar where they ruin a wonderful view of the beach with weeknight karaoke. Imagine a wonderful, romantic view and then ruin it with a bunch of singing drunks.  A small thing in an otherwise wonderful stay."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 13,
        "expertise": 0.0013923698134220002,
        "user_cities_visited": 9,
        "review_days": 0.419496166484118,
        "helpful_class": 0,
        "review_text": "We stayed here for a few nights over Christmas, and it was great. The rooms are more like spacious apartments in size. Furniture, furnishings and so on really nice. Our room also had a small kitchen, which allowed us to eat in for a night or two for a change.Every staff member we spoke to was really friendly and helpful - when we checked in the guy helped us plan a walk around the Mall (which is about 5 minutes away). And when we were checking out the doorman and concierge pointed us to one of their conference rooms to have some lunch while we waited for transport.Really, I can't recommend enough!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 14,
        "review_days": 0.484118291347207,
        "helpful_class": 1,
        "review_text": "This is our second visit to the Park Shore after staying there about 3 years ago on our honeymoon. We booked an Ocean Front room again as the view is amazing and were celebrating our Anniversary. On check-in we were surprised to find we've received an upgrade to a Ocean Front Suite. The upgrade was amazing! The additional living areas (lounge, kitchen facilities etc) and extra balcony made our stay much more enjoyable.There was one night where loud music was playing i'm assuming from Lu Lu's below (we were on the 10th floor) which disturbed our sleep however can't really fault the hotel.We'll definitely be staying for a 3rd time as soon as we can make it back to Honolulu. Mahalo to the team at Park Shore Waikiki."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
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        "review_days": 0.28368017524644,
        "helpful_class": 0,
        "review_text": "This Hyatt location is perfectly located to enjoy the wharf and all of San Francisco.  The hotel is clean, modern, comfortable and has all the amenities a guest could need.  The staff was just wonderful!!!  We enjoyed our stay and would highly recommend this hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 4,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 85,
        "review_days": 0.08543263964950701,
        "helpful_class": 0,
        "review_text": "Checked in late after a red-eye flight. Was upgraded to a quieter, bigger room. The in-room wifi reception was strong. The evening drinks and snacks from Sable restaurant were pleasant surprises. No wonder it was pretty crowded. Also, the Palomar is just a walk away from several amazing eateries and restaurants. Kimpton hotels always go the extra mile and the Palomar is my Chicago 'home-away-from-home'."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 23,
        "expertise": 0.002317113538563,
        "user_cities_visited": 107,
        "review_days": 0.014786418400876002,
        "helpful_class": 1,
        "review_text": "We wanted to stay in Old Vegas for one night, before spending the rest of the week on the Strip, so after viewing the pics and the pricing, we decided to stay here. WOW! What a mistake! The front desk lady was horrible! Somehow, there was another name on our reservation and she made us wait until she figured out why that name was on there, even though I gave her our confirm number, ids and credit card. It took upwards of 30 minutes! Unacceptable! We asked her for a nice room with a view if one was available and she put us right on Freemont Street (ok, we liked the hustle and bustle of the street), but the windows were so bad that she also gave us earplugs and said, \"here. you'll need these!\" (Whaaaat?) Also, IF you have children, those windows do not have screens.  Ours opened all the way up and anyone could've flown out of our 2nd story window. She also had a very bad attitude. Not sure what was wrong with this lady, but apparently she didn't like her job and wanted everyone to know about it!Upon walking to our room, the smell was a bit musty. You could tell that they kept some of the original doors, but when we walked into the bathroom, the door  hit the toilet and there was hardly any space in the shower. It was disgusting! There's also a step, easily missed, into the bathroom. Not good after having a few drinks! The room though, was renovated. And I use that term loosely. They covered up the old windows and patched over some old walls. Still, the bathroom should be nice in every hotel and this one certainly was not. (Though she did \"brag\" that that side of the hotel had \"some of the original hotel\"...oh had we known!Stay here if you don't care that it's loud, old, and a little cheaper than surrounding hotels. Just know that for our $112 stay, plus the hidden hotel resort fee (which they disguise on 3rd party websites, expedia, hotels.com, etc.), we could've stayed the same night in the same corner of Freemont for $149 at the Plaza. Good luck. Enjoy Vegas! Have fun!"
    },
    {
        "user_review_posted": 215,
        "user_total_helpful_votes": 154,
        "expertise": 0.0033671277799580002,
        "user_cities_visited": 224,
        "review_days": 0.906900328587075,
        "helpful_class": 0,
        "review_text": "Very nice rooms with all the mod cons. Very quiet. Staff very attentive. The wine hour is a nice touch but I wasn't impressed with the wines they let you taste.The hotel is really centrally located; Pike Street Market is within walking distance. You can also walk to the mono rail (a remainder form the 19962 world fair ) that will take you straight to the Space Needle (Seattle's best known landmark). You're also close to the shops and attractions. The light rail station that can take you to the airport is just a few blocks down. We had a very pleasant pre and post cruise stay at the Kimpton but we still feel that a room rate between $400-500$ per night is a bit overpriced."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.09857612267250801,
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        "review_text": "After a 22 hour journey from Canada, The River Navalai Resort was the first stop of our Thailand honeymoon and we couldn't have been happier with our choice!! It is a little piece of calm in a crazy exciting city! The location is absolutely unbeatable if you want to explore Koh San Rd (a very fun 5 minute walk) with all its restaurants, bars, massages and energy, and all the major temples (Wat Pho, Wat Arun, Grand Palace) are a short walk or river taxi away! We also could walk to Chef Leez Cooking school, the number 1 rated Cooking School in Thailand and would highly recommend a morning here!  The roof top pool is a fantastic way to chill out and cool off and enjoy a Chang before going out to explore the city again, a HUGE plus for this hotel!!  The rooms are big enough, are very comfortable and all you really need for a city stay!! The staff was exactly what we were hoping for on our first trip to Thailand: courteous, kind, accommodating, and will go to any extreme to make sure your stay is a memorable one!! When we return to Thailand and Bangkok, which we most certainly will!! the River Navalai will be our hotel!!"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 37,
        "expertise": 0.0021634773184050003,
        "user_cities_visited": 40,
        "review_days": 0.047097480832420005,
        "helpful_class": 1,
        "review_text": "Recently stayed here 10days.  Check in efficient. I had room 1209 very comfortable bed, good space, tea and coffee making and fridge. This room has a shower over a bath, everything you need.  We had a special deal obtained off their website free breaky and free wifi.  Well worth it. Didn't use the pool as the beach is about a 2 minute walk  great location.The only suggestion and it's only a small one.   that there is no full length mirror but plenty of room for one. Great holiday would definately recommend this hotel."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 7,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "Hotel location is excellent, but rooms are a little small. The obligatory $25 amenity fee is expensive and not value for money. We didn\u2019t use the games room, water is ok from tap, coffee Nespresso, Wi-Fi good. Maybe be just include wi-Fi in the hotel room fee and charge for rest!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 3,
        "review_days": 0.5180722891566261,
        "helpful_class": 2,
        "review_text": "My stay at the Kahala Hotel was alright. There are several things going for them, for sure.  It is in one of the fanciest neighborhood, Kahala.  The ground sits on a very nice property with a beautiful private beach. They have the \"dolphin quest\" where you can play with six dolphins (on the other hand, the six dolphins cohabit in rather small lake... it looks pretty big in the pictures, but they are rather small). The pools are fun. You would see a ray (or two) and other tropical fish in their pond, the water fall is impressive. The hotel is certainly prestigious in terms of the kind of guests who've stayed at the hotel (you can see the pictures hung on hallway -- pictures of kings, queens, former presidents, emperors, hollywood stars, grammy awards winners, etc etc). And, the price of the hotel certainly will convince you that it is a luxury hotel.The hotel staff is very courteous and friendly. At the check-in, they give all the female guests orchid leis and male guests Kukui nut leis. That certainly made my father happy, and the cool orchid lei was very refreshing against my skin after the 7-hour flight!!Since we checked in a little early, she told me that we can use the hospitality suite where we can shower, take a quick nap, have tea/coffee, or just relax. Right before 3pm (the check-in time), I received a call from one of the receptionist and was informed that the room was ready.So, we got the keys, get to the room, and as soon as we walked in, we were hit with the old urinal smell.  Yes... the whole room smells like an old bathroom. Not sure what that was about.  I went to the bathroom, and I couldn't really locate the smell.  The bathroom is huge, with two vanity, two closets, which was nice... except that one of the sinks doesn't drain the water... Maybe they have some pipe/drain issue?  Anyways, we had to open the windows for a couple of hours to get the smell out of the room (but bathroom just stank). Since we were only staying one night, we didn't even bother telling the house keeping to fix the sink.  But, the whole entire bathroom has a dated look. Most of the tiles in the bathrooms have cracks in them. Maybe they are going for an antique look?  Not sure. Didn't really give off a pristine feel, unfortunately.As some of the perks of staying at the hotel, there are a lot of activities going on the resort, and you can probably spend a whole entire week on the resort (though they don't have that enough restaurants to keep my interest).  One of the perks was getting a 45-minute photo shoot on site for free, and that was a lot of fun.Anyways, I felt like the hotel was overpriced for the amenities and quality of the room, and I don't think I will be staying there again. On the other hand, Hoku's has the best Sunday brunch in Honolulu, and that was one of the major reasons we stayed over Saturday night... so I am giving it a 3 star."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 13,
        "expertise": 0.0012325072013630001,
        "user_cities_visited": 27,
        "review_days": 0.099123767798466,
        "helpful_class": 0,
        "review_text": "We had four nights staying at the Acme Hotel Chicago \u2013 Thursday 11th June \u2013 Sunday 14th June inclusive.   A boutique style hotel very close to Michigan Avenue (The Magnificent Mile).   We found our hotel room to be quite spacious, clean and funky.  It looks like the hotel has had a fairly recent make over.   Almost attached to the hotel was an excellent bakery Westown which was great for breakfast, lunch or dinner.  The bakery sent up the tea or coffee each morning which was complimentary from the Acme Hotel as there were no tea or coffee making facilities in the room.  Staff were all pleasant and very helpful.  Go the Black Hawks\u2026\u2026\u2026"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.6484118291347201,
        "helpful_class": 0,
        "review_text": "I don't like a fuss when I travel on business, and this property was perfect. The room had everything I needed and nothing I didn't, and the place was quiet and super-functional, despite being smack in the middle of FiDi, steps from the TrnasAmerica Tower and the Embarcadero. And the price was well below what the nearby business hotels charged."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 4,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 9,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Cool lobby, and bar are right off the entry from the street. Super friendly and helpful bell man, and reception desk, were happy to hold my luggage until my room was cleaned, as I showed up two hours early. She said she would page me within the hour. I went out to explore the neighborhood and took her recommendation on a delicious coffee spot a few doors up the street.  I got a page about 30 minutes later, and went back to check into my room. The room was actually a 750 st ft suite, with a large bathroom, with a separate soaking tub, and large shower with high volume rain head, and a separate hand shower. Bed linens were high quality and super soft, great pillows, and mattresses. I slept like a baby! Large separate living room, two free breakfasts made to order, free and fast Wifi, 2 free drinks, free HBO, etc movies sealed the deal for me!  Just a block and a half from the Mag Mile shopping, restaurants, and river tour boats' dock. Super convenient. I will definitely go back the next time I visit the Windy City!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 20,
        "expertise": 0.007981168855051,
        "user_cities_visited": 9,
        "review_days": 0.242059145673603,
        "helpful_class": 0,
        "review_text": "I have been traveling over the past three months and I have had my fair share of hotels. I was truly amazed by my experience at the Waldorf Astoria in Chicago.. First class all the way around, the definition of 5 star service, I can't think of one thing they could do better there... From valet, to check in, to the restaurant, absolutely amazing!!! Loved it!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.1013143483023,
        "helpful_class": 1,
        "review_text": "La Quinta Downtown Seattle has comfortable, clean rooms; helpful, friendly staff; and a decent breakfast - all delivered at very reasonable rates.  I always look forward to staying here when traveling to downtown Seattle."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 13,
        "expertise": 0.005627275736511001,
        "user_cities_visited": 10,
        "review_days": 0.487951807228915,
        "helpful_class": 0,
        "review_text": "Rooms are clean and well equipped. Staff polite and helpful, breakfast ok, a la carte menus acceptable, pool music awful and too loud, especially in the evening. All in all a good hotel with a splendid view to central city from the room."
    },
    {
        "user_review_posted": 352,
        "user_total_helpful_votes": 83,
        "expertise": 0.001034425686858,
        "user_cities_visited": 104,
        "review_days": 0.553669222343921,
        "helpful_class": 1,
        "review_text": "Shuttle to / from the airport.The room was large and comfortable, if basic.  The HVAC in one room had a remote and the other a rudimentary thermostat.  3 buildings - use your room key to move between them.  The elevator for buildings 2 & 3 was between them.The breakfast was waffles, oatmeal, toast, rice, eggs.  No fruit. No yogurt.  No cream for the coffee."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "Walls and ceilings are a bit thin- A lot of things went bump in the night on my recent Saturday stay making it a challenge to get and stay asleep despite the cozy comfy beds and bedding.  The glow of the blue thermostat on the wall  and the crack under the door made it impossible to make the room completely dark.  I covered the thermostat with a hanger and the  plastic laundry bag from the closet and put a towel against the door but it was still not dark dark.  ( I don't remember this from previous stays at the Maxwell ) Expected a better Space Needle View. - The photos on the website must've been taken from a 4th or 5th floor room- but apparently not my room...  I upgraded to the suite - Room 328 - mostly for the view- didn't really need the sitting area or pull out couch- and on the 3rd floor- the Mercer St. parking garage is at eye level along with some very thick power cables and there is a tree exactly tall and wide enough to completely cover the space needle view.  I went back down to the front desk to inquire about   the view, or lack thereof,  and if there was a 4th or 5th floor  suite room.  Was told that the  suite style that I booked was only available on the 3rd floor and that the rooms on the the 4th and 5th were called Diva Dressing Room suites.  I will consider upgrading to get one of those rooms in the future because I do really enjoy the hotel as a whole but this stay was definitely not up to my expectations.Pluses  are :Location and helpful Staff.  Parking.( It used to be included in the booking  * I have stayed @ the Maxwell 2 previous times )- but since the first of the year ( 2016) , it is 20 plus tax per night- about 25 per night) I think this is a little steep given the room pricing  but it is super convenient.    Comfortable bed. free Wifi ,microwave Popcorn, bottled water- There is a nice size TV , a mini fridge, microwave and keurig- but I don't drink coffee-"
    },
    {
        "user_review_posted": 6,
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        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6204819277108431,
        "helpful_class": 2,
        "review_text": "We simply loved it! The hotel is in the magnificent mile, it's clean and beautiful.  The service was great, the food at the restaurant was delicious.  We had a great time there, we definitley recommend the Millenium Knickerbocker."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9901423877327491,
        "helpful_class": 1,
        "review_text": "A great location in the center of Washington DC and five minutes from the White House. Stayed here with my fianc\u00e9 as we were touring the White House Christmas decorations this afternoon. Got in late last night I was impressed by the beauty and touches in the lobby. However, trying to get service is nearly impossible. I had to ask six different people in the lobby to try to get a cup of coffee and eventually scold The Concierge and embarrassing them to sending over a waiter. Should not be difficult to get good service at St. Regis.A hotel of this caliber should not just be the building itself, but requires better management. Until they improve it. It\u2019s a one star experience."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.318729463307776,
        "helpful_class": 0,
        "review_text": "Beautiful hotel, top to bottom, service was impeccable.Rooms were stunning and views of burj Khalifa were epic. However the entire area around the hotel is a construction site which was not nice. This hotel will be worth going to once the area is finished."
    },
    {
        "user_review_posted": 438,
        "user_total_helpful_votes": 107,
        "expertise": 0.001075676756867,
        "user_cities_visited": 170,
        "review_days": 0.7157721796276011,
        "helpful_class": 0,
        "review_text": "Very solid HGI - staff, room quality, fitness center, breakfast (they use the Weber Grill), location, and rate.  Self park is $49, valet is $64 which is Mag mile pricing.  Nice location to walk in every direction for a meal or drinks, this property is exactly what you would expect and hope for.  Also, excellent water pressure in the shower!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 2,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "Homewood Suites on E Grand is an EXCELLENT Location.  I highly recommend staying at this hotel.  It was walking distance to Navy Pier, Cathedral, Eataly, Willis Tower, etc.  The staff was very friendly and the room was very clean.  Complimentary breakfast buffet was also very good.  If I had to say 1 thing that was a little annoying it was the elevators.  There are 2 elevators but not both are in service at all times."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 43,
        "review_days": 0.903066812705366,
        "helpful_class": 0,
        "review_text": "The hotel was nice. However arriving at 6am off a flight and having to wait till 3pm for our room was a pain, when all We wanted to to was have a quick snooze and shower after 2 fights to get there. Once in the room it was a good size and very comfortable.Hotel was clean and the staff super friendly and helpful but the place was very very busy.Lovely location on the beach, we had breakfast included in the price however being a vegetarian it was highly disappointing. Unless you like cereal and melon then you are a bit stuck."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 52,
        "expertise": 0.0028597205184620004,
        "user_cities_visited": 107,
        "review_days": 0.415115005476451,
        "helpful_class": 1,
        "review_text": "We arrived tired after a flight from Heathrow and confusion at the airport. We were offered a'terrace suite' as standard. A huge and luxurious apartment. Two bathrooms. Views from the terrace across the city. Very good breakfast. Average pool. Staff quite helpful, but this is an extremely busy place, full of hustle and bustle. Great for one or two night stays."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.555859802847754,
        "helpful_class": 0,
        "review_text": "Had a great time , have been going there for years and it keeps getting better. the atmosphere is exciting the tables are always full lots of money and the slots are very friendly, and as for the rooms they are very nice excellent improvement.  I have always loved this hotel."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 36,
        "expertise": 0.006131681404769,
        "user_cities_visited": 16,
        "review_days": 0.2026286966046,
        "helpful_class": 3,
        "review_text": "Happy new year. This has to be one of the toughest reviews ever- I like the hotel and the staff are very nice and helpful- so why only 3 stars?  STUFF.  When we arrived at 6 p.m. we were told the room may not be ready- not good but they bought us a glass of wine at the bar while we waited- only like 15 minutes. Room is ready! Room. Well, not good. Windows look at a wall with windows into another room- really? I booked a view room. Went to front desk and explained- they have no \"view\"rooms.  So, they move us to an outside room, thank you. Well, the room has no central air or heat- instead a window unit and portable heater? O.K. Why? The room is spacious for 2 of us but nothing is set up for 2- one robe, one cup for the expresso ( which is silly).  The shower is spacious but the handheld doesn't work -  housekeeping misses us 2 nights but the hotel gives us a credit which was great service.  The restaurant at the hotel is AMAZING!  Total winner- the bar at the hotel, not so much. Overworked it appears since their attitude was stressed and twice we sat and no one even asked us if we needed anything. The day of check out- no late check out- o.k. so check out is noon.  At 11:30 with a do not disturb on the door, housekeeping shows up and knocks on the door?  So, as you can see, the hotel is nice- the service is great - but the \"experience\" not so much.  Next time in SF, not sure this would be our first choice.  DEFINITELY , check out  the restaurant - fantastic."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 8,
        "review_days": 0.036692223439211004,
        "helpful_class": 1,
        "review_text": "My husband and I just returned from a four night stay in South Beach.  We chose the beacon hotel based on the positive reviews, the nightly rates (reasonable for Ocean Drive), and the Art Deco environment.  The Beacon hotel was very clean and the staff was hands down the most curteous I have ever encountered.  They allowed for us to check in early and check out late to accommodate our flight times.The reasons why I am not giving 5 stars:  Rooms were super tiny and for about an hour we didn't have running water which was very inconvenient because I was in the middle of taking a shower!The included breakfast left much to be desired. Everyday there was a buffet of bacon and eggs.Also elevator was so small, it had a 4 person capacity.More positives:  The bed was very comfortable and firm.The room was done everyday while we were at the beach.Beach towels, beach chairs, and bath robes were provided fresh daily, as well as Starbucks coffee on the first floor.It was very quiet...we didn't hear any outside noises or other guests."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 12,
        "expertise": 0.0005915751719220001,
        "user_cities_visited": 202,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "Hotel staff were all friendly and outgoing. Hotel was clean and beautiful.  It also has a great location for game day to walk to Soldier Field, to walk to the Shead Aquarium or Field Museum or to walk to Michigan Ave.."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.6593647316538881,
        "helpful_class": 0,
        "review_text": "It's no surprise at all why this is a preferred place to stay by my colleagues who travel to Chicago for business!  I loved my room with a fantastic view of the city. It's close to lots of great restaurants and very convenient to the office. The front desk agent provided me with excellent service and warm welcome. Especially Miguel and Mark went above and beyond by setting up a sweet surprise in my room at my husband's request. They really made my trip extra special and memorable. Will definitely come back and stay here the next time I'm visiting!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 11,
        "expertise": 0.017690977969031,
        "user_cities_visited": 3,
        "review_days": 0.009309967141292001,
        "helpful_class": 2,
        "review_text": "This was our first stay and we couldn't have been happier with all accommodations.  Everyone was very professional and helpful.  The spa was fabulous, the bar and the bartendar (Dave) were great.  The rooms were spotless and we will definately be back."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 17,
        "expertise": 0.0018547416759920003,
        "user_cities_visited": 14,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "The staff was friendly and VERY attentive to our groups needs. We traveled with a group of preteens and teens and despite their sometimes \"Loud\" behavior, we were never frowned upon. In fact, the staff would come over and engage in conversation with the teens about their tours and activities that day. It was a welcoming calm. I will never forget what they did for our group and the professional friendliness of all the staff.The hotel was clean and fresh. I appreciated having a 24 hour cafe! Staying here truly was a treat for us all!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 22,
        "expertise": 0.0029413155530330004,
        "user_cities_visited": 40,
        "review_days": 0.448521358159912,
        "helpful_class": 0,
        "review_text": "My husband and I had a lovely four night stay at the Normandy Hotel recently.  Our standard room was on the small side, but it was absolutely clean and comfortable and we took advantage of the graciously appointed sitting rooms for reading, as well as the complimentary coffee and evening glass of wine.  The atmosphere is conducive to solitary pleasure, of course, though my husband and are are pretty social. We greatly enjoyed visiting with the other guests, finding them to be an interesting international mix.In every way, the staff was attentive to our questions and requests.  The pinnacle of customer service came when we were headed out on foot for the evening and Robert, the desk manager came out after us, telling us that rain was expected and asked if we would care to borrow some umbrellas.  That, in my opinion, was stellar.Though cabs and Uber are readily available, do plan to walk a bit if you are going to use the Metro.  Woodley Park is a brisk 12-ish minute walk uphill and DuPont Circle is slightly farther downhill. In either direction, shops and restaurants are plentiful and delightfully varied.  We didn't mind walking and the staff hailed a cab for us almost instantly both times we needed it. In short, our experience was wonderful and I do not hesitate to recommend this hotel highly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.079408543263964,
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        "review_text": "Great location if you plan to visit the National Mall for sight seeing. My husband and I brought our bicycles which was perfect because the hotel is right next to a ton of bike trails that will get you all around Washington DC without having to ride on the road. The hotel was very spacious and clean. Very modern decorations and super comfortable bed. We stayed in a studio suit and loved having a full kitchen.The breakfast had many more choices than we expected. It was very crowded every morning but they never seemed to run out of anything.Parking is expensive - about $30 a day. The hotel was very full and they were out of garage keys which was pretty inconvenient. A hotel staff member had to buzz you in anytime you needed in the garage. However, it didnt bother us much because we used bikes more than our car anyway.I highly recommend this hotel! It was a great find! We loved it!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 9,
        "expertise": 0.021736731766523,
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        "review_days": 0.8789704271631981,
        "helpful_class": 2,
        "review_text": "I have only one complaint( NOISE )if you are coming on holiday for relaxing and sleeping I suggest you change hotelWe have be moved from one side of the hotel to the other and the noise is no better, it wouldn't be so bad if the construction work work finished at night but the works are 24 / 7 my wife has complained twice now, but I cannot see what the hotel can do other than moving us"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 65,
        "review_days": 0.525191675794085,
        "helpful_class": 0,
        "review_text": "Amazing hotel, very clean , great pool. But the most significative detail is the sympathy of the staff. They are amazing. The pool is an infinity pool in the roof top. The breakfast is amazing. Lots of fruit and all kinds of food you can imagine"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.12267250821467601,
        "helpful_class": 2,
        "review_text": "I booked our room on Priceline and despite great reviews, I was still very nervous. From the moment we checked in till we checked out, we had an incredible experience. We checked in with Wesley, we are religious Jews and observe Shabbat, so we could not use our electric card keys. We explained this to him and he assured us that would be fine, security could let us in with the master key. While discussing this, James was standing nearby and pointed out that we would need a room on the second floor so we don't have to use the elevator. Wesley also graciously gave us a bigger room at no extra cost. The atmosphere is very homey and comfortable- but so elegant and nice. It did not feel like an inn but also not like a generic hotel. The rooms were beautiful and decorated so nicely, as were the lobbies. Throughout our stay the staff were very helpful and accommodating, answering all sorts of questions and giving tourist advice. Thank you Wesley, Eddie, James, Ethan, Casper, Marissa, and all the other staff members. I highly recommend The Marker."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.031215772179627004,
        "helpful_class": 0,
        "review_text": "Stayed for 3 days at the newly renovated W Lakeshore. It was awesome! Love the sleek lobby seating and spray paint bottle display at the reception desk. The whole staff was accommodating, professional and quick to serve. My room was really clean!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.25903614457831303,
        "helpful_class": 0,
        "review_text": "This was my first time to Chicago with my wife and it was awesome. Hotel was amazing and great location by the river. Had an awesome experience with the Concierge Russell Zwolinski, was very helpful and informative. He provided everything my wife and I needed. I would definitely recommend staying in this hotel and talking to Russell Zwolinski for anything you need for your trip."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 20,
        "expertise": 0.001317574365065,
        "user_cities_visited": 25,
        "review_days": 0.662650602409638,
        "helpful_class": 2,
        "review_text": "The Halekulani is an excellent, elegant Hawaiian hotel in a quiet enclave directly at Waikiki beach. The rooms are very nice and the staff is very attentive.I can also recommend the Spa - very good and personalized treatments.There are three different restaurants in the hotel, each with a unique style and all facing the ocean: Orchids, Italian inspired ; House without a Key, casual with live entertainment ; and La Mer, an excellent French restaurant.I had a room with a view of the swimming pool area and the ocean and the soft breeze was lovely."
    },
    {
        "user_review_posted": 144,
        "user_total_helpful_votes": 23,
        "expertise": 0.0006650974045870001,
        "user_cities_visited": 36,
        "review_days": 0.174151150054764,
        "helpful_class": 0,
        "review_text": "3 lovely days pre cruise. We ended up in the tower with wonderful views of the beach & ocean. Lazy is the operative word, 2 minutes to the beach via the pool, 5 minutes stroll to the shops & restaurants.Service excellent, staff friendly. Made a lovely break."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.853231106243154,
        "helpful_class": 0,
        "review_text": "The newly renovated rooms are amazing, well equipped, comfortable and quiet.  The view from the rooms would have to be one of the best views in Dubai over looking the wonderful Burj Al Arab. The Jumeirah staff are extremely helpful and always greet you with a cheerful smile.We had an awesome stay with my family, children aged 6 and 9.  Kids club is brilliant and well equipped. Also, access to Wild Wadi was included with the accommodation which our children thoroughly enjoyed.  We'll definiately be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.516429353778751,
        "helpful_class": 0,
        "review_text": "I cannot say enough great things about this hotel.  From the amazing customer service in all departments (valet, check in, concierge, spa/fitness, etc) to the wonderfully comfortable rooms and the delicious food.  It was a very professionally run business and a wonderful home away from home for a few days."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 2,
        "review_days": 0.14074479737130302,
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        "review_text": "This is my first time staying at the Redbury hotel. I chose this hotel because of the reviews, rate, location. Every experience is different but this was mines.......pros: 1. Rate. I had an issues with the rate at first. but the manager in their reservation dept. Jeffrey ( I think that was his name) got everything straightened out. He was great. And alleviated allot of my stress with the room. 199 a night third night free. That rate just couldn't be beat. I thought they would put me in a room in the corner with no windows because of this rate but the room turned out to be great actually.2. The decor. Who ever decorated this hotel needs a freaking award. Everything just fit perfect. It was so detailed. Everything from the wall paper to paintings to candles even the record player in the room was thought out to perfection. I could definitely appreciate that.3. Location. Who could ask for a better location. I initially was going to rent a car but I canceled my car once I got to the hotel. I thought people where exaggerating when they talked about the location but this hotel is literally close to everthing. The beach. Night life, restaurants, ocean ave. shopping were all walking distance and if it wasn't an uber would only cost you about 5 dollars to get to a destination you would most like want to go. This location saved me even more money.4. The room. The room was really nice. Facing Collins. I absolutely loved the beds. You just melt when you lay down because they're so soft. We stayed on top of the restaurant. They played loud music so we could hear it in our room. Didn't bother us though. It stopped like around 11 ( I think) . And they said they could turn it down if needed. if you want a quieter room try to stay away from the restaurant5. Service. The service was nice. Wasn't over the top but wasn't horrible. Angela and Natalia were very welcoming. And they knew is was my birthday weekend so when I got in the room I had a really nice birthday note, m&m's and a bottle of sparkling wine waiting for me which really made me feel welcomed.6. Free beach towels and chairs for beachCons. This is why they get a two star rating from me......1. Rate. The trouble with the rate really bothered me. I knew it probably was a mistake on their end but I felt really deceived at first. I did the 3rd night free thing.....long story. Just make sure you understand the room rate for each night that you are charged before giving them your money. Plus once I got to the hotel they were going to charge me around 150 more then wat I was supposed to pay for the room and incidentals ( which Is 150 a night by the way). I'm pretty sure this was just a mistake as well (I hope) If I never asked \"what's being charged?\" I would have never knew.2. Blood stains. I slept on the bed the first night. As I was about to get in bed the sec night I noticed a dark spot. I pulled back the sheet to see two blood stains and it was a stain on the floor as well. It was just below the pillow . So obviously housekeeping didn't even change the sheets before we got there. ( how disgusting) i called the front desk who sent security because housekeeping was gone. He took a picture and ended up changing the sheets himself but had no idea what he was doing so I had to help him. By this time I'm just over it. The next morning they just said sorry and that would talk to housekeeping... Gave me two drink vouchers and complimentary breakfast. I just felt like they didn't take me sleeping underneath someone else's blood serious at all. But I just settled for what they gave me.3. Breakfast. I didn't think it could get any worse. Breakfast was really nice until my cousin found a bug in his fruit. The waiter was really nice it wasn't her fault. She gave him fresh fruit extra bacon and apologized as well. (Yea, allot of apologizing)4. Didn't have a gym. Would have to go to there partner hotel across the streetI just can't deal.Overall. I wish I could return because I like the hotel in general but I would never return because it was just too many mistakes. They dropped the bar in two many areas that I require to be satisfactory.  There is allot of other choices on Collins........"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 59,
        "expertise": 0.005857148111368,
        "user_cities_visited": 23,
        "review_days": 0.48685651697699805,
        "helpful_class": 0,
        "review_text": "This is a wonderful hotel with huge luxury suites right on the strip. The beds were so comfortable and we enjoyed the 5th floor outdoor pool every afternoon. The 3 bedroom suite is set up as 3 separate areas with their own bathrooms and a large center area with kitchen, living room and an 8-person dining room table. Wonderful views from the floor-to-ceiling windows. Great location across from Planet Hollywood."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 34,
        "expertise": 0.0048916841369670006,
        "user_cities_visited": 29,
        "review_days": 0.33734939759036103,
        "helpful_class": 0,
        "review_text": "My husband and I had a wonderful stay. King size bed and big bathtub with a clean room. Nothing I can complain about... Breakfast were good... and it's an advantage to be early for breakfast as queue starts to grow when it's close to 10am... Loved the high floor and enjoyed the view. The sky bar serves a very nice panoramic view...."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
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        "review_days": 0.072836801752464,
        "helpful_class": 0,
        "review_text": "We stayed at the hotel for a \"staycation\" as Hawaii residents and found it to be a very relaxing environment. It almost felt like we were in some far away exotic paradise somewhere else! The staff was very accomodating, especially Chrostopher Horning at the front desk. All of the services and ammenities made our visit a perfect getaway. Mahalo!"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 36,
        "expertise": 0.001603156986064,
        "user_cities_visited": 68,
        "review_days": 0.23658269441401902,
        "helpful_class": 0,
        "review_text": "// good location// the breakfast area reminds more of the school canteens// nice rooms - no slippers, no robes// gloomy view from the window// overall very safe district// close to the metro station"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 30,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 299,
        "review_days": 0.8088718510405251,
        "helpful_class": 0,
        "review_text": "I stayed here for 5 nights on holiday with the family. The rooms are great! Very comfortable double beds. The shower and tub also incredible bathroom with lots of counter space. Walking distance from the Georgetown waterfront, the university and its 3 min from the Kennedy center. There is a bar at the rooftop with a nice view but poor service - not enough waiters and the day we went up was way too hot and not enough shade to hide from the sun and neither fans. The one thing that could be better is the room service food options, but in general was a very nice hotel. The valet staff very helpful with transportation. We had a lot of fun in DC staying in this iconic hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 20,
        "expertise": 0.006362867336055,
        "user_cities_visited": 15,
        "review_days": 0.07009857612267201,
        "helpful_class": 0,
        "review_text": "My partner and I stayed here for 5 nights  in late April and were drawn initially to the property for its 'Tales of the City' aesthetic. We arrived late evening and were subject to the properties quaint after hours system. You have to follow the instructions sent to uncover your own key. While this may not be for all, it set the perfect tone for our visit.Upon entering the property, we were impressed by the beautiful lounge room with a glowing fire and complimentary brandy. The decor was exactly what you would expect from this style of property and experience. We showed ourselves to the room and were extremely pleased with are spacious room and en suite bathroom. I understand that not all rooms have this feature but ours (23) was perfect.Breakfast is served every morning and is continental in style. It is put on by the hosts ho are ever present to welcome you and provide useful information for travelling round the city. We were lucky enough to enjoy good weather during which you can enjoy your breakfast in the delightful garden which is ornate and very well maintained.Breakfast, and the accommodation is general is a very sociable experience (epitomised by the complimentary wine hour between 5:30 and 6:30), so you should book here with the expectation to meet people and share stories; to not would be missing out. We met some great people who helped inform our trip.I could go on but to sum up, he Parker is serene, clean and offers 90% of what you would expect from a 4 star hotel (if I really had to nit pick, our room wasn't made up fresh when requested). And don't think this is an exclusive,y gay experience, we met lots of straight couples coming through on day trips (whether they knew the score is another, rather entertaining matter!)The city centre hotel district is not very appealing and when you can get around so easily by the ever prevalent uber, being a little out of town is good. Besides, you can walk to the Castro from Parker in 5 minutes which is the main reason we stayed.All in all the experience is one I thoroughly recommend and I would say make sure you ask for Scott...but needless to say he'll make himself known to you. He's fab!"
    },
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        "review_days": 0.826944140197152,
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        "review_text": "Good hote for family clean and nice near by 7 11 nice bed and swimming pool! nice break fast Recommend visiting this hotel nice and friendly staffs and have free shuttle going to Nana and terminal 21 also come back free"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.812705366922234,
        "helpful_class": 0,
        "review_text": "Excellent experience!  The hotel has a fun, fresh vibe and in perfect walking distance to Union Square.  The rooms are spacious with all the special touches that make it a true luxury experience.  Oh, and you can't forget about the awesome hotel staff either.  Everyone was very friendly and helped make my stay truly memorable.  I'll definitely be back!"
    },
    {
        "user_review_posted": 225,
        "user_total_helpful_votes": 560,
        "expertise": 0.011972979268576002,
        "user_cities_visited": 163,
        "review_days": 0.140197152245345,
        "helpful_class": 0,
        "review_text": "I'll open with what was good about our stay.  We had a fantastic view of the harbour; and the greeting we got upon check-in was very friendly.  The porter who took my bag as I stepped out of the cab greeted me by name.  (How did he know?  I could only guess that he surreptitiously looked at the tag on my suitcase . . . but it was old and pretty hard to read!  Anyway, I was impressed.)Unfortunately, things got worse.  I was so looking forward to a hot bath after my flight, but there was something wrong with the hotel's boiler, and lukewarm was all it could manage.  Oh well -- I could always get a hot shower in the morning.  But the boiler was still not working properly the next day.  I called the front desk, annoyed.  The poor receptionist was suitably apologetic and agreed with me that this was unacceptable, etc. She said the technician was working on it, although she couldn't tell me when the problem would be resolved.  I asked if the restaurant was open so that we could have breakfast while the system was being fixed.  She assured me that the restaurant was serving breakfast.We got downstairs and  . . . the restaurant was closed.  It wouldn't open for another 40 minutes.  Fortunately, Seattle itself came to our rescue.  We stepped out and were able to get breakfast at the endlessly fascinating Pike Place market.  Better than any hotel restaurant!Maybe I was just grumpy from having to pay a large amount of money to a hotel that didn't even deliver hot water, and then misinformed me about their restaurant.  But I must say the decor seemed dated, not in keeping with the whole boutique hotel vibe.  Rooms are cramped.  I understand this is downtown, but I've recently stayed in similar hotels in similar North American cities, where the rooms were more spacious.  Oh, and the bathtub fills from a tap located in the ceiling, a gimmick that may have seemed like a cool idea at the time but somehow struck me as pointless.  The towels were surprisingly thin and scratchy, more like something you'd find in a cheap motel.No, we won't be returning."
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 29,
        "expertise": 0.001053233426619,
        "user_cities_visited": 83,
        "review_days": 0.79025191675794,
        "helpful_class": 0,
        "review_text": "Stayed here one night on a business trip. Was all good. Bathroom was a little worn down but other than that, things were fine. They could provide atleast one complimentary bottle of water. Restaurant was closed due to flooding the night that I stayed there."
    },
    {
        "user_review_posted": 469,
        "user_total_helpful_votes": 162,
        "expertise": 0.001566621895958,
        "user_cities_visited": 163,
        "review_days": 0.615005476451259,
        "helpful_class": 0,
        "review_text": "We had a very good-sized room overlooking the river, with a very spacious well-equipped bathroom.  The staff are helpful and delightful.  There is an attractive swimming pool adjacent to the restaurant area and next to the river.  Breakfast is good with plenty of choice and can be taken indoors or out.  The hotel is situated close to many restaurants (some very good) and five minutes from the bustling Khao San Road night market. There is a short riverside walk accessible direct from the hotel. Good wifi."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.895399780941949,
        "helpful_class": 0,
        "review_text": "Every company I do business with these days thinks they can just start texting you the moment you give them your phone number.  Many people don't want to be bothered by useless text messaging mostly as a way to build an inauthentic relationship with a customer.  You don't need to text me to tell me that I can call this number to get a problem resolved...or to be happy I\"m staying with you.  Companies spend so many marketing dollars trying to build these kinds of digital relationships with customers, but it forces some people away."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 32,
        "expertise": 0.0029358758840620004,
        "user_cities_visited": 23,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "Now we were in Chicago for 5 days and we stayed at the Congress. Granted it could do with a little TLC but to be honest we only use hotel rooms to sleep. The staff here are great. Steve the doorman is brilliant, the room which we had overlooked the parks we couldn't ask for anything more. Like I said earlier we were in Chicago for 5 days and you do not want to be sitting in hotels when you have such a great city to explore. This hotel is close to bus stops and train stations also there are plenty of places to eat."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 38,
        "review_days": 0.022453450164293003,
        "helpful_class": 0,
        "review_text": "Stayed here on our family vacation on our way to California. The downside, you have to check in on the main level in the very smoky casino. The rooms were newly renovated and done very nicely. The beds were super comfortable. We didn't take in the casino as this is our family vacation. We would probably stay here again"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 4,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "I was able to get a great deal during JULY 4 weekend on Hotwire 67 per night. We arrived and were able to check in right away. We were in building 23 on the first floor. We had a living room are with a flat screen couch and desk area. We also had a fridge when we entered. The microwave was missing so I called and they brought one. Our bedroom had to 2 queen beds small but comfy. My only complaint is the bathtub was a little dirty and the tile had some mold. Besides that  overall great experience."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.9830230010952901,
        "helpful_class": 0,
        "review_text": "There are holiday inns and holiday inns around the world, but none quite like the Holiday Inn Washington-Central/White House. For starters, the name itself. Just a few minutes\u2019 drive from the White House, it is as central as you possibly get.Standing serene and unruffled at a busy crossing abuzz with 24x7 traffic, the hotel presents a pleasantly cool look. Inside, checking in after a 20-minute ride from Washington\u2019s historic Union Station, the prospect isn\u2019t very pleasing initially as the only room available is one on first floor with hardly a view. But noticing your disappointment the folks at the front desk do a quick recheck and come up with a fabulous upgrade to an eighth floor room with a fine view. They are equally helpful and friendly later in providing first-aid during a minor emergency. And in responding readily to an urgent request for printing out multiple copies of important incoming e-mail.All this and more at a reasonably fair room rental adds up to a win-win deal many times over. The interiors are bright and airy, the bed spacious and comfortable, the elevators functional and fast. And the icing on the cake: the elevator to the top floor ends up at a rooftop pool with an excellent view. Just perfect !Anything less than perfect ? Well, the nearest metro station is a full 15 minutes\u2019 walk from the hotel \u2014 and that can be quite a bit if you happen to be a tourist in a hurry. But there is a silver lining there too. Just another five-minute walk down the same road from the metro station takes you straight to the White House !  Win-win all the way."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.317634173055859,
        "helpful_class": 1,
        "review_text": "Let's face it, downtown Vegas is what it is.  Overall The D is a great place to stay downtown if your looking for ease of stay.  The elevator system is quite genius and allows for no wait times.  Rooms are updated and fine.  Getting in and out of hotel is really easy and great because the hotel is manageable in size.  Loved it!"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 14,
        "expertise": 0.000718547403944,
        "user_cities_visited": 42,
        "review_days": 0.6456736035049281,
        "helpful_class": 1,
        "review_text": "Stayed 5 nights here w/ my wife and kids and we had an awesome time. The customer service was fantastic, from the moment we checked in until we left the staff showed their appreciation to their guests, we really felt like we were at home. The beds were comfortable, fabulous view off the balcony and super easy access to the beach."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "From the moment we checked in to the moment we checked out we were treated with nothing but superb customer service. Reasonable rates, great location, clean room, and the customer service makes Ohana East by far my favorite hotel to stay at in Waikiki. Mahalo to the staff at Ohana East for setting the bar high and ensuring  future stays and recommendations will be for this hotel!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 8,
        "expertise": 0.001276776847779,
        "user_cities_visited": 26,
        "review_days": 0.10733844468784201,
        "helpful_class": 0,
        "review_text": "This might seem obvious, but this is a budget resort, so will be nothing extra, biggest suprise was that there were no refridgerator, which I see as a given in any resort at any price.Chose this hotel for it's location and price as I was just staying 2 night in Bangkok before moving on. Upon arrival we were greeted by the staff which speaks English very well, the hotel is very well kept and clean, shower has good water preassure, the beds were nice and softer than other hotels and the WIFI was fast.Sadly I would not return to the hotel because of that there is no refridgirator and the room was a bit too small as I ended up having to climb over my baggage due to lack of space.This hotel might be right for you even tho it wasn't for me"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.7070098576122671,
        "helpful_class": 0,
        "review_text": "We stayed for 4 nights. The room was spacious and clean. Decor and decorating was of a high standard. Bed was comfy. Staff were both helpful and courteous. Union Square is an ideal location/base for a trip to San Francisco. Wouldn\u2019t hesitate to recommend to anyone visiting."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 16,
        "expertise": 0.005068226120857,
        "user_cities_visited": 219,
        "review_days": 0.060788608981380006,
        "helpful_class": 0,
        "review_text": "I can't believe that a hotel that charges so much can get away with providing so little. The location is good, but there was nothing special about the service, the decor or our room. And worse, the amount of money they demand for overnight parking and WiFi would, combined, almost cover the rate for a room in a nearby boutique hotel."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 20,
        "expertise": 0.003357450229346,
        "user_cities_visited": 91,
        "review_days": 0.065717415115005,
        "helpful_class": 0,
        "review_text": "Stayed here for 5 nights last week, average hotel with average amenities.The wifi only worked properly in the reception area and not much in the rooms. The restaurant served an amazing jambalya and reasonably priced"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 18,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 103,
        "review_days": 0.8351588170865281,
        "helpful_class": 1,
        "review_text": "We are here for 8 days. Stayed at many Ritz,  from Berlin, Budapest, Atlanta, Dallas to New Orleans. We were excited that Waikiki finally has a Ritz. Known for their level of service. But that falls short of this place. They do not keep their word and promises to their customers. We are the perfect customers who like to enjoy our experience and spend at the hotel. I think the manager needs to remind and train some fellow teams members on the Ritz credo daily! This is not a five star.  I would not recommend this place. Very disappointed from day one. Checked into our room with a dirty carpet. Made several request for a newspaper which they promised a few days ago and haven\u2019t received."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 10,
        "review_days": 0.139101861993428,
        "helpful_class": 0,
        "review_text": "This was my first stay at The Edgewater. It has absolutely gorgeous views of Seattle's Elliott Bay, especially from its restaurant & lounge, the SixSeven. And, while the vistas are breathtaking, and the hotel has a funky, kitschy lodge type vibe, it's getting a little old - both in decor & in average guest age. I'm no spring chicken; but my first night while having dinner at the bar at SixSeven, I noticed I was probably one of - if not the youngest guests in the bar & restaurant, not including the waitstaff. The food at the bar at SixSeven was outstanding, especially the tempura asparagus fries & the ahi tuna tacos. The pork belly sliders were good, but not outstanding. The asparagus & tuna tacos were outstanding, though. The other interesting thing about The Edgewater is unlike other hotels, your bed choices are king or 2 doubles; not 2 queens or fulls, but truly doubles. As a big person (read: I can stand to lose some tonnage), the fact that I had a decent, partial Bay view (with a clear view of the pier next door, which wouldn't be bad, but was sort of creepy being on the second floor), but double beds, I would've give up the view for a king bed, if u had really thought about it at checkin. And the fact that I had to pay an extra $50/night for a partial Bay view while sleeping in a double didn't actually thrill me after my first night. But, live & learn. A number of people staying at The Edgewater either were going to or coming from a cruise to Alaska. And, if you're looking for a nice, funky, kitschy hotel for a couple or few nights in Seattle, with great common area views & great food, then The Edgewater is a find. If you're on business or are looking for a fun & funky place with a lively scene, there are other hotels in Seattle you should consider."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.25520262869660404,
        "helpful_class": 1,
        "review_text": "We were very impressed not only with the peaceful atmosphere but with the full amenities and great service! What stood out the most: no disgusting smells/smoke like casino hotels; even though the pool area is much smaller than others on the Strip, it was MUCH more private/peaceful and GREAT poolside bar service and specials; the beds were so comfortable; VERY spacious suite with tons of living and storage space; courteous and responsive staff; the grocery service made the fully equipped kitchen even more of a bonus; it was actually like staying at a beach condo!  We only wish we could have stayed longer."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 35,
        "expertise": 0.002125472569208,
        "user_cities_visited": 108,
        "review_days": 0.679079956188389,
        "helpful_class": 0,
        "review_text": "This is a wonderful hotel  in an amazing location. My visit was only a short one unfortunately and the position of the hotel was amazing for seeing the sites. The room was lovely, spacious and immaculate. The staff were friendly and concierge just fantastic. I made use of the hotels bikes and wish I had thought of using them earlier as they are the perfect way to get around the sites. Food was also fantastic, I didn't eat anywhere else during my stay. I certainly will not hesitate in staying here next time I am in Washington."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.215772179627601,
        "helpful_class": 0,
        "review_text": "I would not stay here based on the heinous smell alone. It reeks like an ashtray covered up with a disgustingly scented perfume. GROSS. That's probably exactly what it is with the age of the place and the fabrics perpetually soaking up smoke, with extremely poor ventilation. The rooms are slightly better smelling than the casino but not by much. It sucks not feeling comfortable enough to relax in your hotel room. Beds were just ok comfort-wise. Hope to god the comforter is washed between guests. Small, scratchy towels. Crappy toiletries. Oh, and quite literally-10-12 feet worth of black \"chemtrail\" on the ceiling extending from the HVAC vent. GROSS."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 12,
        "expertise": 0.008212354786336001,
        "user_cities_visited": 12,
        "review_days": 0.034501642935377004,
        "helpful_class": 2,
        "review_text": "I recently spent nine nights at the Kahala Hotel & Resort and it was everything I had dreamed it would be. My friend and I had a 7th floor ocean front room with a lanai and the view was spectacular. Our room was spacious as was the bathroom. Our room was serviced twice daily and the staff always left extra towels, bottled water, and lotions for the bath.The staff greeted us each time we passed by them and made us feel genuinely welcome.We ate at three of the four restaurants as well as ordering room service and we were not disappointed with any of our meals. The food was first class, especially the catch of the day.We did not use the swimming pool but did enjoy swimming daily in the ocean.The staff who set up our chairs with towels or set up the the cabanas were always cheerful and helpful.I would highly recommend the Kahala Resort to anyone wanting that very special holiday away from  the hustle and  bustle of Waikiki. It is expensive but well worth the money."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 19,
        "expertise": 0.003733127367685,
        "user_cities_visited": 37,
        "review_days": 0.14895947426067901,
        "helpful_class": 1,
        "review_text": "The hotel was really nice and spacious which we loved!  I just hope they will reconsider their advertisement of \"ocean view\" specifically for the room we were in, (2nd Floor, Suite) because we just saw palm trees :)  We didn't complain too much about it, because we just want to enjoy our vacation.  But for those who are picky and particular about their rooms, I can see them having to deal with the guests. The front desk clerks were accommodating! We will come back to this hotel again, if we head down that way again."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 14,
        "expertise": 0.001507962779065,
        "user_cities_visited": 102,
        "review_days": 0.26834611171960504,
        "helpful_class": 0,
        "review_text": "This is a first class hotel in a trendy part of town.  It's also HIGHLY congested.  Took me longer to make the last three blocks to the hotel in the taxi than it did to get from DCA to that spot.  Recent \"freshening\" of rooms well done, but some of the plumbing work is shoddy.  Handle in tub about to fall off and the shower head was literally not secured to anything.  You can tell the place has old bones and they simply put fresh paint on doors, moldings, etc, so that's a little tacky, but otherwise a good property. A little pricey at $339 per night."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.028477546549835003,
        "helpful_class": 1,
        "review_text": "We stayed here for our 20th anniversary. The rooms are smaller but very clean and modern. The   location and service is second to none.We just took a cab downtown to the hotel and walked and used the Metro the entire time."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 115,
        "expertise": 0.010423888129008001,
        "user_cities_visited": 73,
        "review_days": 0.5706462212486301,
        "helpful_class": 0,
        "review_text": "Overall this hotel is wonderful. Value for money. Nice spacious family room with basic amenities like big fridge, microwave oven, kitchen cabinet and utensils. The only proclem i encounter is the room service which is not up to my expectation during our 5 days 4 nites stay.The room service seems not really cleaning our room properly. I am sure this is a problem of few staffs because in one of the day we did have the room clean properly.The location is superb. You can just walk outside the side entrance and there will be Pratunam Market on your left. MBK, Platinum Fashion Mall and Pantip Mall is just minutes away by walking.Highly recommended for family stay"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 8,
        "expertise": 0.001831623082864,
        "user_cities_visited": 11,
        "review_days": 0.254107338444687,
        "helpful_class": 0,
        "review_text": "Staying at the Ala Moana Hotel is always very convenient. First of all, it's in a central location.  Makes getting to places in Honolulu pretty quick.  It's connected to our fabulous Ala Moana Shopping Center. Not only great shopping, but restaurants, bars and a food court. A block away from the hotel is the popular Ala Moana Beach Park.The hotel staff are friendly and efficient.  The hotel is pretty large with two buildings.Our room was a partial ocean view. Enjoyed looking out at the beautiful ocean.  Room was comfortable and clean.  It had a coffee maker and mini fridge.  A great place to stay for singles or families."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.43483023001095206,
        "helpful_class": 0,
        "review_text": "2 bedroom ocean view suite was perfect! Stayed with my cousin and his family. 2 kids. Lobby staffs were very friendly and treat my 2 nieces like little princess. Room was very clean and full set of kitchen equipment was perfect! Had dish soap, sponge, laundry soap... They have everything for us!!  Amazing!!I'm returning again this April."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 12,
        "review_days": 0.7694414019715221,
        "helpful_class": 1,
        "review_text": "Stayed at the hotel while away for a conference. Room was very clean and large for the discount value for conference attenders. But the best part were the friendly staff, means a lot when you are by yourself. Thanks all!!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.773822562979189,
        "helpful_class": 0,
        "review_text": "All the gentlemen at the concierge were very warm, ready to help hail a cab ,give directions. Just love it. Team gave such excellent service much better than an international chain that I stayed at in Sept 2018. Keep up the excellent service!"
    },
    {
        "user_review_posted": 379,
        "user_total_helpful_votes": 74,
        "expertise": 0.0008375845772640001,
        "user_cities_visited": 90,
        "review_days": 0.56736035049288,
        "helpful_class": 0,
        "review_text": "Not sure where to begin, but my stay at this hotel was a big disappointment. To begin, the hotel is under a fairly significant construction.  To make things even worse, the other Marriott at Union Square is also under construction.  You would think that they would have tried to not do them both at the same time.  Updating needs to get done, so I will move past this and to other issues.  I was there for a week and except for the first day in which my room was serviced before noon, the rest of the week my room wasn\u2019t serviced until 4:00.  The concierge lounge is average at best, but I could not believe that for three days they had three different types of venison.  Really?!  They basically do not have a Real restaurant and use the lounge area on the 3rd floor as an all purpose bar/restaurant.  It has a limited food selection that is overpriced and a small selection of beers.  The upside was that it was never crowded and the bar tender was very nice. Another annoying thing is that they have removed all the ice machines and you have to call room service to get ice delivered to the room."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.64512595837897,
        "helpful_class": 2,
        "review_text": "Sitting by the pool right now, first Sun in 5 days and the pool bar is not open, seriously?  Sent us to a restaurant inside to get drinks and the guy was so rude, said he could not make a margarita and then ran upstairs to tell the pool guy not to send anyone else down, nice service!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.31599123767798404,
        "helpful_class": 0,
        "review_text": "The Salil is a fun boutique hotel with lots of charm and character.  I love that each room is uniquely decorated and although it's located on a busy street the noise at night is not overwhelming.   As a single female I have felt safe staying there, and that's very important.  This is my second time staying here and I'll definitely choose it again when I visit Bangkok again."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 61,
        "expertise": 0.005812644819596,
        "user_cities_visited": 28,
        "review_days": 0.47809419496166405,
        "helpful_class": 2,
        "review_text": "Stayed her for 5 nights at the beginning of May 2017. The hotel is located about a 15 - 20 minute walk from The White House and is within walking distance of most other attractions. On arriving at the hotel the check in was probably the quickest I have ever experienced, less than 5 minutes after arriving we had our key and were in the lift on the way to the room. The reception staff on duty throughout our stay were very approachable and couldn't do enough to help.On arriving at the hotel I did notice that one of the glass panes in the front entrance door was damaged, which I thought let the hotel down a bit. However, the following day on returning from sightseeing I noticed that the glass had been changed, very quick turn around and I was pleased to see that hotel staff/management obviously realised the image the broken glass could give guests and rectified it immediately.Breakfast was included in the price when we booked which was good as it saved us having to find somewhere to eat before we went sightseeing. There was plenty of variety and I especially loved the waffle making machines........had one every morning just so I could use the machine.....sad I know but hey I got to use the waffle machine.The room we had was on the 7th floor and was clean and tidy and more than enough, it wasn't the biggest room I have ever stayed in but was certainly big enough for us and our cases and was cleaned on a daily basis.People have mentioned having problems with the Wi-Fi but I never noticed anything wrong with it during our stay. I don't believe that the hotel has it's own bar, if it did I didn't find it..........this in no way spoilt my experience of staying.Overall the hotel and rooms were clean and the staff were great. Breakfast filled the hole and helped you get to dinnertime without feeling hungry. It is within walking distance of most of the attractions Washington DC has to offer so it gets a thumbs up from me. If your going to Washington DC then have a look at this hotel, you won't be disappointed."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.14950711938663702,
        "helpful_class": 0,
        "review_text": "this was my first time visiting.. with that said, this stay was by far the best we had while on several islands.  The staff was great the concierge was beyond helpful and I felt like they went out of their way to help us in choosing our Oahu experience."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.32584884994523505,
        "helpful_class": 0,
        "review_text": "The best place to stay for quality and location. The Fisherman's Wharf with all it's many attractions is only 2 blocks away from the hotel. I've stayed their 5 times, the staff are extremely friendly and helpful,   You can take a trip to Alcatraz from the wharf. Or take the ferry to Sausalito and enjoy this gorgeous seaside town with it's boutique shops,and restaurants.  We also took the coach trip to Monterey, Santa Cruz and Carmel, which is well worth it. China Town is a must, plan for a whole day there, wonderful food and atmosphere.  Prices are very reasonable. Union Square is also a must, lovely shops!"
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 205,
        "expertise": 0.006310664061248,
        "user_cities_visited": 68,
        "review_days": 0.9978094194961661,
        "helpful_class": 0,
        "review_text": "Location is great but the details miss the mark.The good:Location.Clean.Sheets and pillows were soft and comfortable.Staff was very friendly.Free cookies were delicious.I enjoyed the pineapple motif and the look and feel of the lobby.Cute stuffed dog.The bad:Mattress is very uncomfortable.Smoke detector blinking green kept me up at night.TV reception was inconsistent.Loud floors/thin walls.Super Nit-picky, but I really dislike the responses to the 5 star reviews of \u201cWow, a perfect score!\u201d, as if it comes as a great surprise that someone would give this place a perfect score.  Nobody at the Four Seasons would respond to a review that way.Anyway, take it for what it is, a mid-level hotel in a good location at a solid price point.  Fills a need well, but I\u2019d prefer to stay elsewhere.  Would stay here again if the price dictated my stay."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 12,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "I have a pretty low and generic bar for hotels, and this is my first review of one. But the JW Marriott warrants a review because it has an exceptional staff and is in great shape. Our room on the 19th floor had all the amenities we needed - wifi, plug-ins, good cable selection + Netflix, large shower, etc."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 79,
        "expertise": 0.013587427688718002,
        "user_cities_visited": 61,
        "review_days": 0.060240963855421006,
        "helpful_class": 0,
        "review_text": "Stayed at the Argonaut for 4 nights in April with family (2 adults, 2 kids), and it was a great stay!  The entire staff is exactly what you would you want at a well-run hotel--friendly, helpful, knowledgeable, and engaging, both with us and the young kids, but also not in any way intrusive.  Perfect mix.The hotel itself is in pristine condition.  Our room had a beautiful bay view (thanks for the complimentary upgrade!) on the 4th floor, and it was perfect for our needs.Drinks served complimentary at 5pm every day in the lobby and the environment is a good one.  A nice perk of the hotel before dinner.Location is at the very west end of Fisherman's Wharf.  Good location if with kids and/or into that type of touristy thing.  Convenient transit for Embarcardero or  cable cars, but not right in the center of the city, like Union Square, and not very close to most decent restaurants, so consider trade offs on proximity to tourist activities vs. proximity to city center and great food options.  Not far from that stuff, but not as close either.Overall, we had a great experience, and very kid friendly.  Really felt like the hotel staff valued us as customers and treated us as guests in their home, especially, Marc, the GM.  Kudos to you for running a great hotel.  Would highly recommend to others if you are looking for a Fisherman's Wharf location."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 37,
        "expertise": 0.0027869430118200003,
        "user_cities_visited": 25,
        "review_days": 0.105695509309967,
        "helpful_class": 0,
        "review_text": "This is in an excellent location for easy access to many DC historical sites as well as public transportation. Beautiful lobby with many seating spots and a soaring atrium, clean and well maintained. Staff was helpful and gracious considering how busy the lobby seemed to be at all times. We lucked out and got a corner room (windows on two sides) with two beds. Beautifully furnished and the beds were comfortable. Street noise was a bit much throughout the night, but considering we were located on two main roads in DC you can't expect anything different. Hotel has a Starbucks and 2 restaurants (the Sports Bar served some very good food!). The location of the hotel made it convenient to walk to other forms of transportation (Metro Rail, Trolley, etc.). Hotel is also close to Chinatown with many restaurants and a Walgreen's (for any needed items!) within walking distance."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 30,
        "expertise": 0.002400818789545,
        "user_cities_visited": 65,
        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "Was here for 6 nights as part of a conference.  Fantastic complimentary wifi throughout.  Good toiletries product (L'Occitane).  Clean facilities, really cant complain much.  Gym - had 3 treadmills, 2 powerwalkers and 1 set of weights....probably can do with a cable machine in there as well.  Breakfast is provided in the restaurant next door - which when complimentary is great...not sure if I would pay the listed amount daily.  Close enough to State street for subway or other public transport.  Also quite walkable to Water Tower which was handy for shopping."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 108,
        "review_days": 0.287513691128148,
        "helpful_class": 0,
        "review_text": "Stayed here for two nights and could not have been happier! The staff were very friendly and helpful. Our room was clean and quiet. The location was fantastic. We walked everywhere from our hotel... Chinatown, Pier 39 and Union Square. Loads of great place to eat nearby."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.5980284775465491,
        "helpful_class": 0,
        "review_text": "Perfect hotel ! We have been very well welcomed by Liz who has offered us an early check-in. And the room is just perfect ! Do not hesitate to stay at this hotel during your trip to San Francisco ! We will be glad to come back !"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 25,
        "expertise": 0.0015991346956280002,
        "user_cities_visited": 46,
        "review_days": 0.276013143483023,
        "helpful_class": 0,
        "review_text": "I have stayed at many hotels in Wakiki,but this was the absolute best!!!!Great staff! I checked in at the front desk, but I could have checked in digitally to save time.The room was awesome! The bathroom has a walk in shower and the closet is in the bathroom adjacent to shower. This is a good thing as it saves space in the room. There are lots of towels and you can request for more, if needed.I had two huge double beds with lots of pillows. On the nightstand, there was a radio with an ipod dock so you could charge your iPhone or iPod. It did not work, but it was not a big deal as I had my own charger.Nice flat screen TV with channels and shows I have never seen. There is a fridge that you can use to put your own food and soft drinks in. Do not drink the bottled water placed by the hotel as they are really expensive. Go across the street to ABC Stores if you need snacks and beverages.The restaurant Mac 247 is really nice, but a bit pricey.The pool is on the 10th floor. There are many pool chairs. There is also a bar with a bar attendant where you can order food and a frosty beverage. The wifi works very well all throughout the property. It is free for all Hilton Honors members.The hotel is located across the street from the ABC store and one block away from McDonalds and the beach. The stop for the Waikiki trolley is also outside this hotel.When you check you, you can ask to extend your check out by two hours until 14h, if available. In addition, you can request for a hospitality room  for about an hour to freshen up before you fly back home. Full amenities are available as in regular guestrooms.I love this hotel and I will be back.I completely recommend this hotel for single travellers."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 9,
        "review_days": 0.675246440306681,
        "helpful_class": 0,
        "review_text": "Each time I come to DC, I am thrilled to stay at the River Inn.  A quiet street in Foggy Bottom, but close to the Metro and Mall.  The service is without exception, excellent.  From arrival to departure the team values their guests.  I have stayed several times this year and it is always my first choice!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 9,
        "review_days": 0.998357064622124,
        "helpful_class": 1,
        "review_text": "We often visit D.C. during the December holiday season and we always stay at the remarkable Willard Hotel. From the moment you enter the lobby, you are taken back to a time of great elegance and gracious hospitality. All the staff members are incredibly attentive. We would like to especially recognize our top-notch, breakfast waiter, Deepak, at the Cafe Du Parc restaurant. If you are lucky to have him as your server, you will receive great service as well as info about visiting Nepal, which is Deepak's home country. Wishing Deepak and the Willard staff a wonderful and happy New Year!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.19331872946330703,
        "helpful_class": 0,
        "review_text": "Arrived on Monday two weeks after the doors opened. The hotel was holding an event to celebrate and was quite busy. Staff was very friendly and helpful.Hotel location was perfect for my needs and close to the area services.Was provided an excellent room with a view of the city on the 10th floor (not to be deceptive, there are actually only 6 actual floors to the hotel, 54 rooms). All the amenities are available and the rooms are quite spacious.I either missed the information or was not initially informed but they do have a continental breakfast. This is adequate but not a good descriptor. A few pastries, coffee, milk, instant oatmeal and hard-boiled eggs seems sparse for what could be done. The pastries were good.A decent fitness facility has modern equipment and quite a bit of room.Certainly will visit again as my travels take me to the area."
    },
    {
        "user_review_posted": 324,
        "user_total_helpful_votes": 70,
        "expertise": 0.0009385603927510001,
        "user_cities_visited": 88,
        "review_days": 0.5503833515881701,
        "helpful_class": 0,
        "review_text": "Great location near Foggy Bottom and Georgetown. There are 3 Hilton properties on the block, this Embassy Suite, the District Club which is really the top floors of the Embassy Suites and the Hilton Garden on the other side of the block. Rooms were nice and clean, breakfast usual Embassy Suites fare.  Even though our room was literally just above the reception area it was quite quiet. However on Saturday night there seems lots of people were having parties in their rooms, or at least more than I've seen at an Embassy Suites and I'm Hilton Diamond. My wife later brought to my attention a sign they had  warning of  excessive partying. No noise but at times there was lots of traffic you wouldn't expect."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 8,
        "review_days": 0.7973713033953991,
        "helpful_class": 0,
        "review_text": "I booked the hotel because of its close proximity to the airport. It was actually easier and quicker to catch the dubai metro than the free shuttle.The metro station is just outside the hotel area and made it possible to explore Dubai from there.The breakfasts were really good with a wide selection - I tried the Umm Ali for the first time and could not stop eating it. They have lavazza coffee available which is better than the free machine coffee which is not so great.The pool area is amazing especially for families and there are restaurants available as wellThe rooms are large and have all amenities.Overall the hotel is really good."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 94,
        "review_days": 0.038335158817086004,
        "helpful_class": 2,
        "review_text": "My wife and I vacation each year in Hawaii, normally visiting one of the Islands for a week during the fall season, and then for an extended weekend in the late winter/early spring.  This year for our short trip, we decided to take a break from staying at our usual hotel (The OUTRIGGER on the Beach) and splurge for a few days at the Royal Hawaiian.  And except for a few 'missteps' the Royal made in a few areas I'll detail in a moment, we really enjoyed our three nights in this beautiful, storied resort!   My wife and I are both history buffs, and we love learning about the culture and history of the Hawaiian Islands and her people (Who goes to paradise and actually makes two separate trips to the Bishop Museum!?), so the chance to stay at this historic hotel really appealed to us and we were not disappointed!    We arrived on a Thursday afternoon, and after getting dropped off by a '\"Hawaii23\" van (Highly recommended by the way!), we proceeded into the resort to check-in.  Here is where the hotel began to make the first couple of misses in their service.  First off, after receiving the lei greeting (a nice touch BTW), we began to drag our luggage up the steps into the lobby, and despite the fact we noticed at least 2, possibly 3 hotel employees standing around nearby, no one ever offered to help us bring our fairly large suitcases inside!   We thought that was odd, but continued with the check-in.  We received a warm 'aloha' and nice smile from the lady at reception, and much to my satisfaction, was told my request for an early check-in (I had requested 1pm, and it was about 2pm by this point) was granted, as well as my request for a King sized bed vs. two queens.  We were also told our SPG number had been recorded so we would be receiving the points for our stay, but no mention or offer was made regarding a room upgrade.  In addition, other than being asked \"is this all the luggage you have?\" again, no offer or request was made to help us bring our two roller suitcases or our two carry-on bags up to our room.  Unusual, given the reputation and level of service expected from a resort of the Royal Hawaiian's stature.  Well, we were in Hawaii again, the sun was out, and the trades blowing, so we proceeded to our room without worrying about it too much.  Our room was a 3rd floor 'Coconut Grove View' room, and it was spotless upon check-in, and my wife was very pleased to see how big the bathroom was, and in fact it featured a full tub with shower head as well as a separate stand-up shower across from the tub!  Only one thing was missing from our room...the flower bouquet I had pre-ordered a few weeks earlier on the hotel's website, to surprise my wife with!  I checked my reservation for the flowers and I did indeed remember to mention I would be checking in early at 1pm, so I made a quick call to concierge and perhaps 9 or 10 minutes later, a hotel attendant appeared outside our door with the beautiful bouquet in hand!   Our room was overlooking the beautifully landscaped courtyard where you first pull up to check-in, but despite this it was still very quiet, although we did keep our windows closed most of the time.  The bed was incredible, and I actually fell asleep the first night, while still sitting upright in it, something I never do at home!  From here out the rest of the stay went extremely well, and every 'Royal' employee we interacted, from the bartenders at the 'Mai Tai' bar, to waiters at the 'Azure' and 'Surf Lanai' restaurants, were exceptional! Speaking of the restaurants, they were all excellent, and the Azure dinner we had the last night was literally among the top 2 or 3 meals we've ever had at any hotel restaurant!   We also made good use of the beach chairs and umbrella rental for two of the days of our stay, and we appreciated being able to reserve them ahead of time, which is not an option at our usual hotel, the OUTRIGGER, where they are all first come, first serve.   The 'beach boy' service was OK, as even after putting our little flag up to request service from them to move our umbrella, it took them several minutes both the times we requested for them to respond, and it was not very busy; I'd estimate only a 3rd of all the chairs available were even occupied.  Still, when the beach guys did show up, they were very polite and pleasant.  I have to say, If you can't relax at this beautiful resort in the heart of busy Waikiki Beach, then I'm not sure you can relax anywhere else either!  This place is perfect for a weekend getaway, or a week's vacation, that is if you can afford it; the Royal's amenities do not come cheap, but this is to be expected from this level of resort.  For a few meals we actually walked across the sand next door to our usual hotel, the OUTRIGGER, to save a little on food ( The OUTRIGGER's \"Hula Grill\" offers 2 eggs, beacon or sausage with toast, for about $12; at the Royal's \"Surf Lanai,\" the same fare will cost you $22!   I'm an early riser, and my favorite time of the day at the Royal was the early mornings; heading down to get my coffee outside on the 'Surf Lanai,' walking out to the beach to watch the moon set, and the sun rise behind Diamond Head, and then back inside to hotel to finish my coffee on the 'Coconut Grove Lanai' listening to the morning birds singing.  Make no mistake; this is a very special place, and even with a few minor issues which cost them one circle on my rating above, we will be coming back to visit here again in the future, and if you decide to do the same, you wont be disappointed!  The Pink Palace of the Pacific is still a classy lady, retaining much of the charm of a bygone era when only the super rich could ever hope to enjoy a journey and holiday to the far-off and exotic Hawaiian Islands..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.6796276013143481,
        "helpful_class": 0,
        "review_text": "We appreciated the warm welcome after a long journey; were grateful for welcoming refreshment pack & willingness to arrange shuttle service to airport & early wake-up call. Hope for a longer stay next."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 28,
        "expertise": 0.001125455147302,
        "user_cities_visited": 46,
        "review_days": 0.144030668127053,
        "helpful_class": 2,
        "review_text": "Room was OK and parking was a pain if you got back late. I liked the location. I forgot a Polo Shirt there and after three calls and three promises for housekeeping to call me back I never heard anything. Someone loves their new $70 under armour Polo there too much to give it up I guess."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 22,
        "expertise": 0.001507962779065,
        "user_cities_visited": 36,
        "review_days": 0.419496166484118,
        "helpful_class": 1,
        "review_text": "The Hotel Adagio is a renovated old hotel well-located in the city. It was moderately priced for the location and although it was not high-end, it was a nice place to stay if you want to experience the city more than your hotel room.The staff was courteous and helpful. The room was large and quiet despite being across from the elevators.No in-room coffee but you can get a complimentary cup at the station outside of the elevators on the main floor."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 3,
        "review_days": 0.553669222343921,
        "helpful_class": 1,
        "review_text": "Both reception and concierge are rather unfriendly. Wanting to help and satisfy the hotel guests is an unknown concept. The switchboard connects faster than one is able to explain the issue, leading to frequent mis-connections. Ringing-out phones are common. The concierge gave me the feeling that I was making her day miserable just because I asked her to cancel a dinner table reservation.  When asking for a late check-out (which has already been requested by mail far in advance) the reception lady didn't even inquire the room number or booking, but just flat out said no. I can understand that it might not be possible. But I cannot accept the attitude of not even trying.I didn't feel welcome and will not return. Bad attitude is worse than making mistakes.Finally, it didn't help that the room was dirty, especially the plastic chair that was full of stains of some dried liquid."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.265607886089813,
        "helpful_class": 0,
        "review_text": "I recently stayed in a cozy queen bed room 201.  It was in a really nice location and very close to the beach and Lincoln Road.  The staff was extremely nice and accommodating to our needs.  At first it seemed very comfortable, but we quickly noticed a few issues.  The cold water handle on the sink was broken so it was very difficult to turn the water off.  There was mold that needed to be cleaned off the shower ceiling.  The toilet paper holder broke off the wall.  Every time you close the shades, you can hear the dirt falling off them.  Finally, the bed was sinking in so basically you can only sleep in the very middle which was really uncomfortable for 2 people.  The layout of the room was fine and definitely had a vintage feel.  These all seem like minor issues that can be fixed easily, but it would have been nice if these were taken care of before so we would have had a more enjoyable stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.7097480832420591,
        "helpful_class": 1,
        "review_text": "The girl that checkedE in could clearly give a damn. Everything I asked seemed problematic. When I asked about a room on the lakeshore I was told they were totally booked. A friend that came in 3 hours after me got a room upgrade to lakeshore side!! How does this happen!?!?Had a problem getting a coffee pot and Microwave in my room!! Parking is a disaster!!!!! What the hell and I paying $1,000 for!!!! First time here I will never return!!!!!"
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 39,
        "expertise": 0.002380993861681,
        "user_cities_visited": 122,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "Check in was very quick and easy. Our room was ready for us on arrival and was as requested, 27th floor with a view of Waikiki Beach. The hotel staff were all very friendly, the hotel very clean as was our room. The bed was really,really comfortable as were the pillows. We ate mainly breakfast at Mac 24/7 bar and restaurant which was good. The hotels location is only a few minutes walk from the beach and the main tourist area ay Waikiki. We really enjoyed our stay."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 32,
        "expertise": 0.0014278488424810001,
        "user_cities_visited": 91,
        "review_days": 0.392113910186199,
        "helpful_class": 0,
        "review_text": "We got this at a steal because we booked a while in advance. I didn't see the point in a fancy hotel given the range of amenities in Vegas, I just wanted somewhere close to the action and this place didn't disappoint. The room was huge, super comfortable and clean. The view was of the loading area at the back of McDonalds, but really, who spends much time in the room in Vegas? I've recommended this place to friends since my trip and would stay there again next time I'm in town - far exceeded expectations!Was actually there in Oct/Nov 2015, but TA wouldn't let me go that far back :-)"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.562431544359255,
        "helpful_class": 1,
        "review_text": "The hotel was beautiful and the staff was friendly. Rooms were small for a family of 4 but adequate. Close to embassies and Ivanka's and Obama's homes! 10 minute walk to metro...uphill to come back so not ideal for younger children."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "Had a chance to get away with my wife. Hotel was great. Excellent service and staff. Great pillows and bed. View of city nice. Close bye saw a good play . Excellent dinner at the RPM steakhouse. Very nice all around."
    },
    {
        "user_review_posted": 222,
        "user_total_helpful_votes": 139,
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        "review_days": 0.8274917853231101,
        "helpful_class": 1,
        "review_text": "110% recommend Anatara Siam.Staff, location, old-school charm.I just love being able to write a review like this about an experience that thoroughly beat my expectations.What a great surprise. I had stayed in the same bulding when it was a different (and my favorite) brand, but chose to stay here this time because my other favorite's brand's app wasn't working (Marriott). I also really do love the location here (BTS Rachadamri), so am really glad to have had such a great experience and am certain to return.Glad I tried something \"new\":This facililty retains the old style charm lacking in many modern facilities and the staff are all superb. What a wonderful surprise. I really enjoyed the warm yet professional staff who were always available to ensure everything was perfect. Kudos. Management is doing a great job.For example: Mentioned to staff that I felt the bed and pillows were a bit too soft for my liking, and by the time I returned that aftetnoon, they had added new firmer pillows and replaced the mattress with a perfect match for my preference. Beat my expectations with that level of service.Everywhere I went, the staff all greeted me with smiles, even when passing in the hall, elevator, etc. All the staff.. engineers, room service, etc.. Everyone. Well done. Felt like and honored guest.The room was spacious and comfortable. TV was huge with many channels. Great bathroom and shower with plenty of hot water and a nice soaking tub as well. Very nice soaps, shampoo, and other amenities. Towells were large and soft and new.The room was always clean, well stocked with fresh bottled water and the amenities restocked. The turn down service was a nice touch as well. They even sorted charging cords, etc. Housekeeping doing a great job.Breakfast buffet was good - I mostly ordered omelettes each morning but the selection was vast. Great selection of pastries and breads. Noodle station delicious too.The steak house, Madison, was another great surprise. I usually just stick with local foods when in Bangkok, but was craving a steak for some reason, and when I saw the dry aged beef and the menu at Madison, I wanted to try. Service was top notch. Steak was cooked exactly as ordered and absolutely delicious. Appetizers and sides were all better than expected. Great meal. Best steakhouse experience I've had in Thailand. Glad I am no longer a vegan.The gym facililty is quite nice with a full squat rack (yes a full squat rack all to myself!), free weights, machines etc. There is also an empty room with plenty of space and mats, etc. for working out, stretching.... And a good squash court. Staff always helpful as well.Pool is a lovely oasis in the middle of the bustling city. Always loved the relaxed atmosphere here.Staff who stood out:Khun Garfeild at check inKhun Bowling, the hostess at breakfastKhun Roger, a breakfast server/attendentKhun Chen, a breakfast server/attendentKhun Pun, at the noodle stationBellmen:Khun Prajak, Khun Thong - thanks for your service with a smile.Madison Steak House service was very good from Khun Lee, Khun Miland Khun Lin.Others as well but forgot the names...Anatara Siam management is doing everything right. I will gladly venture to other Anantara properties based on my experience here at Anantara Siam. Bravo."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 62,
        "expertise": 0.0043822595068350005,
        "user_cities_visited": 27,
        "review_days": 0.432092004381161,
        "helpful_class": 1,
        "review_text": "What should have been a pleasant stay at a nice Ritz Carlton property was completely marred by our checkin experience.  When we arrived, we had to wait for the woman at the front desk to end a personal call. When I handed her the credit card with which we had reserved our rooms, and she was unable to process it, the way in which she informed me that the card had been declined was snappish, unpleasant and accusatory. I was extremely embarrassed. I offered her another card, and when this, too, failed to process properly, her response was the same - she spoke to me as if I were a criminal.  Fortunately, another woman at the desk with much better manners and more common sense realised that the problem must be with her colleague's machine (or lack of skills), not with my card.  She quickly stepped in and was able to process my first credit card with zero issues.  It was a shame, as everyone else at the hotel was very pleasant. (Special mention to bellhop Mino, who did a wonderful job showing us our rooms.) I would suggest that management pay special attention to training front desk personnel to handle these situations appropriately."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 19,
        "expertise": 0.000987794433673,
        "user_cities_visited": 42,
        "review_days": 0.36473165388828005,
        "helpful_class": 1,
        "review_text": "After a 10 hour flight from london i just wanted an easy checkin and relax. This is exactly what we got, easy checkin. Room amazing, more like a flat to be honest. Easy 10min walk to the strip main area. Just what was needed.. These are self contained apartments everything you can ask for. Massive shower, massive bath. Staff friendly. I will say if you like your cup of tea take t-bags with you, impossible to find in vegas.."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.546002190580503,
        "helpful_class": 1,
        "review_text": "Excellent staff and great service. Complimentary tuk tuk to the main Street and to the sky train. Staff was extremely friendly. Had a lot of fun at the pool and bar area (good happy hour deals). Excellent breakfast as well."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5465498357064621,
        "helpful_class": 1,
        "review_text": "I booked through AAA thinking it would be a great experience, I was so wrong! The only plus to this hotel is location, you can walk to several different shopping locations and restaurants. The front desk acted so careless that it was ridiculous. Learn how to be in customer service!! The hotel is not well lit at night, the rooms make you feel like your in a shoe box, thank goodness I wasn't claustrophobic.   Valet parking for $39/day was a joke but you don't have any other choice with parking. The photos are very deceiving, this hotel looks old and needs to be renovated badly. The price and quality of the experience didn't go hand in hand with this experience. I told two different staff members that I wasn't happy with my experience and you could tell that they could care less and how it wasn't their problem. I'm glad I didn't agree to extend my stay here because I probably would have more to say, 3 nights here was beyond my tolerance level. My advice is if you can afford to stay a different hotel, then avoid this place if at all possible. It's not worth the stress and headache!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.099123767798466,
        "helpful_class": 1,
        "review_text": "Being Marriott reward members, we always lean toward staying at one!Pros: They were very accommodating with our request for an early check-in and late check out. This hotel is right on the beach. It was well worth the money to get beach rentals for the day.  The hotel room was updated and modern with plenty of balcony space.  The location is at the far end of South Beach, so it was quieter.  Everywhere we went was within walking distance to Collins, Lincoln, and Washington Avenue restaurants and shopping. Starbucks is attached to the hotel.Cons: CONSTRUCTION.  They are doing a complete renovation of the building entrance and their terrace area to put in a bar, restaurant, and lobby.  This was most disappointing!  There were faux walls up everywhere that had been painted. To get to the pool and beach area you had to walk through the Deco Blue restaurant and bar area. We checked in on Saturday and left Monday morning.  Waking up Monday to jackhammering was quite unpleasant.  We had to wait about 20 minutes for our shuttle in the lobby........that had NO air conditioning.Would I go back? Sure........in 2016 when all renovations have been completed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 10,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 4,
        "review_days": 0.578860898138006,
        "helpful_class": 0,
        "review_text": "Loved loved this hotel. It was clean, roomy and in a very central location. Free-WiFi and free parking which is almost impossible to find in San Francisco. Can\u2019t be beat for the price. Would definitely come back!"
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 26,
        "expertise": 0.0023647106420630003,
        "user_cities_visited": 18,
        "review_days": 0.5240963855421681,
        "helpful_class": 0,
        "review_text": "this trip we didn't stay at this hotel, we were comped at another hotel chain, but we drove from our hotel on the strip to eat and gamble here all day, and we returned the next day for another 1/2 day....that's how much we love it here. the casino is clean and the choice of machines is excellent. the staff is friendly and helpful and the dining choices are excellent. the \"vibe\" in the casino is like no other....classy and  modern and clean. its easy and free to park here and it is right in the heart of many shopping districts. we love the closeness to RED ROCK CANYON...so pretty!! kuddos to the staff and management of this place...you do everything well, so well that we stay elsewhere and come here to spend our money!!!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 21,
        "expertise": 0.0031784675728680004,
        "user_cities_visited": 51,
        "review_days": 0.334611171960569,
        "helpful_class": 0,
        "review_text": "Just stayed at this property for 2 nights.  We had a double bed city view room 1507 - beds were very comfortable - city view onto Michigan Avenue.  Although the room was on the smaller side it was clean and very comfortable.    The breakfast every morning was hot and fresh.  The Bar in the lobby area had cans of domestic beer for $3.00 - wow for Chicago that is a deal.  Art Deco lobby and furnishings were new and modern.  Will stay at this property again."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 7,
        "review_days": 0.712486308871851,
        "helpful_class": 0,
        "review_text": "Location is great, just 10 mins walk from BTS Asoke, MRT Sukhumvit & Terminal 21.Room is clean,comfortable & the staffs are friendly. Very good place to stay to travellers/tourist as you will probably be out most of the time. HIGHLY RECOMMENDED :)"
    },
    {
        "user_review_posted": 874,
        "user_total_helpful_votes": 421,
        "expertise": 0.002228236567268,
        "user_cities_visited": 273,
        "review_days": 0.378422782037239,
        "helpful_class": 0,
        "review_text": "This is one of the more contemporary hotels on Fremont St,  it has an outside bar under the light canopy Fremont St experience and an inside bar and restaurant which does not open until 8am on Sundays so if you want an earlier breakfast I recommend Du Pars round the corner in the Golden Nugget. The rooms at the D are large, new and clean and the staff are helpful and friendly. Note ; the parking lot is closed right now due to lift maintenance so you can use the valet parking or the Fremont Experience parking lot across the street.I had some trouble checking in as I used Trip Advisor to book who redirected me to getaroom.com but the D did not have a record of this booking! It took 30 minutes and me sending the booking confirmation email to the office to finally get my room. To be fair I was given water while I waited and received some resort credit but would rather have received a discount on my room rate as I had no plans to eat or drink here as the restaurant opened too late on Sunday as I was being picked up at 7am for a Fire Canyon hike. This is where Du Pars came in.The music outside could be heard quite loudly even from my 32nd floor room, until around 1am so bear this in mind if you want an earlier night - just remember this is Vegas!Location is excellent right in the heart of Fremont St near where the Slotzilla zip line starts (highly recommended!), and the really nice new Container Park area is a few minutes walk away also."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 31,
        "expertise": 0.006730663135826,
        "user_cities_visited": 14,
        "review_days": 0.475355969331872,
        "helpful_class": 1,
        "review_text": "Pros- Just right infront of the bts- 7-11 at the lobby:)- 1 minute walk to MBK- Comfy bed, decent toilet, comfy room, just.right- Can keep the luggage in the hotel after checkout (till 6pm)Cons- Reception staff can be more friendly:)- Breakfast quality can be improved. Acceptable in terms of food variety, food taste just so so.Give and take. If you want a strategic location, this hotel is good. Breakfast is not so important to me, i always go with 7-11 food"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 27,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 13,
        "review_days": 0.5268346111719601,
        "helpful_class": 0,
        "review_text": "This hotel handles large groups with ease. The lounge and restaurants are staffed for intimate meetings with friends or large groups celebrations and cocktails. The rooms are quiet with great beds, showers and adjustable HVAC systems. Most importantly the staff will whatever it takes to ensure your visit is relaxing, productive and enjoyable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.20372398685651602,
        "helpful_class": 0,
        "review_text": "Located one block from Space Needle area and monorail, this hotel has easy access to downtown attractions.  The staff is friendly and helpful and the rooms are clean and comfortable.  We have stayed here several times and are always happy here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.6681270536692221,
        "helpful_class": 0,
        "review_text": "I have stayed at this hotel on multiple occasions. This year being in March and now in May. Every time it has exceeded my expectations.Plus:Comfortable bed and big roomExcellent breakfastAttentive and proactive staffProximity to DMK airportNeeds attention:ConciergeShould commence free shuttle frequency to shopping locations like central world on weekends and not limited to certain nearby locationsSpecial thank you to Aram Singsathid, Nantida from F & B and Thanyathorn from reservations!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 33,
        "review_days": 0.5054764512595831,
        "helpful_class": 0,
        "review_text": "With this being our second time in San Francisco we opted for a Downtown location as we stayed in Fishermans Wharf in 2012. The location is great for Union Square, Powell for the Cable Car and shopping. The hotel foyer is nice, as some previous reviewers have mentioned it has a nightclub feel as there are some decks next to the bar. We flew in on a Saturday from the UK so due to the time difference we were shattered, when we got back into the hotel at 9pm it was bouncing but to our relief we couldn't hear a thing on the 19th floor. We did however hear the 2 parties that started in the adjoining rooms from 2am, people in the corridors shouting and music blasting. We were up at 4am and the party was still in full swing. When we checked in we were never advised on how or where to go for our paid breakfast, unknown to us we were supposed to receive vouchers so when I questioned this on our 1st morning the receptionist must of thought I was trying to pull a fast one by getting more vouchers, as 'she had written them out the day before and they weren't there now'. They were replaced and the originals were posted under our door too...just before we were due to check out. I could of used them to claim my daughters breakfast back (even though there were 3 in our room you only get 2 breakfasts) but I didn't. The gym is well equipped and open 24 hours which is great for jet lag, the food in Trace is good too, the rooms are nice however the beds are really small. I would advise anyone travelling with family for the 1st time to stay in Fishermans Wharf as this where most of the family friendly places are, any couples without kids this is a great location for adult nightlife as most places are within walking distance, even the hotel doubles as a nightclub."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 11,
        "expertise": 0.0019436593418710002,
        "user_cities_visited": 113,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "Don't stay here. We have stayed here four times and have enjoyed this hotel over the years. Never going back EVER. The hotel is going through water pipe replacements and left letters in our rooms explaining there could be water interruptions. It was scheduled to be done during early morning hours , which was fine. On the third night we were woken up at 2,3,4 am etc with banging pipes and sawing. In the morning,  my hubby approached the front desk and was greeted by a male attendant. He explained we were awake all night. He couldn't have care less and retorted with hands in the air, that all rooms were advised by letter of the water disruption and noise was part of the disruption.  This person should not be in Customer Service. He offered no apology on behalf of the hotel or concern. My hubby was not amused by his attitude. Then a woman approached the same male and said she found FECES on her towels. Again no apology, but offered to have towels changed !!!! Really ???  He then got security to come to the front desk. We spoke with the assistant manager,  later that day and told her how pathetic this employees skills were and if he worked for either one of us he'd be fired.  She DID apologize and offered a partial refund. We wanted her to speak to him and explain Hospitality 101 to this idiot. That night, throughout the dinner hour, the water was shut down again. In the morning our shower would not drain and we needed Maintanance to come fix it. They did their best and were so apologetic. Scott from Engineering and Duane from security were exceptionally kind and helpful. However I would still not recommend staying here."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 19,
        "expertise": 0.0056548604214930005,
        "user_cities_visited": 80,
        "review_days": 0.9748083242059141,
        "helpful_class": 2,
        "review_text": "It\u2019s a clean and beautiful room and facilities. Service is nice and professional. Unfortunately I didn\u2019t see what people so value about this place and would not come back again. Certainly not what you\u2019d expect for that price. Pool setting is very poor. Way too many chairs you can\u2019t even find a path to walk through. Not as thoughtful variations of amenities nor facilities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36473165388828005,
        "helpful_class": 0,
        "review_text": "The hotel itself was good and the reception staff were outstanding, the only person that let the hotel down was our cleaner from tuesdays to saturdays, she did not clean our room at all, she tried to dictate what toiletries we used, and questioned us when and where we were going and how long we were going to be, and told us daily that she cleaned our room and indicated that she wanted tipping for doing so. The cleaner that worked sundays and mondays is a credit to the hotel. Other than that the hotel itself was good couple of issues with the roombut maintainence arrived within minutes to fix.  Would recommend this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9266155531215771,
        "helpful_class": 0,
        "review_text": "Enjoyed the stay withe Georgetown suites due to hospitality of the staff, location, price value of the suite. The service such as lunadry / drying machines available in the services center. Restaurants & coffee shops within minutes of walking distance."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 13,
        "expertise": 0.015668101070285,
        "user_cities_visited": 3,
        "review_days": 0.907995618838992,
        "helpful_class": 1,
        "review_text": "As a returning guest of 6 times, I must say that this recent trip was by far the best. Not only is the hotel worthy of 5 stars but the staff is worth more than 5 stars to me. Prior to arrival my credit card was compromised and I called the Cosmo to inquire what my options were regarding the deposit for incidentals. Well the magnificent Hector Parrales (who had assisted me on my last visit) came to my rescue. He informed me that a cash deposit would suffice and that put my mind at ease. Not only is Hector a prime example of what a wonderful employee should be he went above and beyond for me to accommodate my request for a specific room in the Blvd Tower. He is definitely worthy of a raise as his work ethic dictates it.Not only the service is stellar, the hotel itself is immaculate and is kept clean daily.Finally, upon checking out, Colton and Sunny were extremely polite and courteous in making sure that my visit was satisfactory and asked me if there was anything they can do for me. This is the service that I became accustomed to when visiting the Cosmo and it remains unrivaled. Keep up the great work Hector and team!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7382256297918941,
        "helpful_class": 0,
        "review_text": "Amazing place, everything you need in one location. But double and triple check your date reservations! They messed up my dates and I had to switch rooms during my stay which was a huge inconvenience and they really didn't seem to care about my feelings."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 16,
        "expertise": 0.0016961373742970002,
        "user_cities_visited": 14,
        "review_days": 0.33351588170865204,
        "helpful_class": 0,
        "review_text": "A good quality tourist and business hotel. Decent sized rooms with kitchenette, dresser space and small but practical bathrooms ensuite. Rooms air conditioned.We stayed for 5 nights and used the hotel as a base to explore Washington sights. Breakfast was good but best to visit early ( by about 8 at w/e and by about 7:30 on weekdays) as it does fill up quickly. Free coffee and teas available all day plus wine, cookies and muffins in evening and other things available to purchase.Location was very close to Library of Congress and Capitol Hill (5-10 mins stroll).Was quiet in evenings as close to residential area but short walk in opposite direction from main sights were several 'typically American' eateries, bars and restaurants. Would recommend Ted's Bulletin so ask knowledgeable reception staff for directions!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 25,
        "expertise": 0.005406598256647001,
        "user_cities_visited": 16,
        "review_days": 0.24096385542168602,
        "helpful_class": 0,
        "review_text": "This hotel is as nice as the pictures, and the location is excellent for anyone wanting to be in the heart of Waikiki, but the service leaves a lot to be desired. I'm not sure if we just had a run of bad luck, but from check in to check out we didn't have a great experience when it came to the staff. We stayed here for three nights after spending 6 at Aulani, showed up early not expecting to get our room but to just drop off our luggage. We were a bit confused when you enter, as the first desk is for tours, the second is for luggage, third is for concierge, and way off to the right is the actual \"front desk\" (we had to hit all 4 with our bags, and toddler in tow). We went to the beach bar for lunch, where my husbands credit card was mistakenly thrown in the trash by our server, and we waited with our two year old for 45 minutes after requesting the bill while they dug through trash cans. You pay a premium to stay here, and then get charged $35 US to rent a beach chair on the property as they only have a select amount of chairs around the pool. Then when heading to the airport we requested a \"Charley's cab\" as we had already used them coming to the moana from ko'olina and knew that the flat rate for the airport from Waikiki is $29, and instead were told to get in \"the cab\" and got a $50 airport ride instead. We travel rather frequently, and never skimp on accommodations, but the next time we visit Waikiki we will most likely be staying elsewhere."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 57,
        "expertise": 0.004744565817058,
        "user_cities_visited": 35,
        "review_days": 0.92552026286966,
        "helpful_class": 0,
        "review_text": "Great hotel! its clean, modern and location is perfect! Only walking distance to Ocean drive, Miami beach and lots of bars & restaurateurs. Rooms are comfortable and you have everything you need. Staffs are very friendly as well. I will definitely stay here again when I am back to Miami."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 38,
        "expertise": 0.0024519719984790003,
        "user_cities_visited": 180,
        "review_days": 0.9424972617743701,
        "helpful_class": 1,
        "review_text": "This was my bet for a night before a cruise to Alaska and I can't be more happy.Mediterranean Inn is a sweet and lovely hotel with much style in a pretty fine neighborhood.The building is lovely and has a rooftop with a wonderful view from city.Besides feeling rooms a bit old style, beds were very good and pretty clean with good bathrooms.Staff was amazing and helpful from the first moment.From inside the hotel we have an entry to a nice Starbucks which adds more to my happy feeling.The hotel is one street down to the park near the Space needle and many interesting stuff to discover, as kids Museum, Monorail Station  and much more.We had a morning to go see the views and we were glad everything was so near.Hotel has also a shuttle to cruise piers that we paid 7$ per person but it is worth the money as they leave us inside in just less than 15 min.Wonderful location and a great place to stay in Seattle!Thank you guys you were amazing !!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.40416210295728305,
        "helpful_class": 0,
        "review_text": "Clean and modern Hotel, stunning views from balcony and the rooftop pool. Matthew from reception is extremely kind and helpful! The location is close to shopping amenities and Waikiki beach. Highly recommended!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "Hotel Del Sol is centrally located.  You can walk to restaurants and bars which are 2 blocks away.  The staff was exceptionally nice and professional.  The freshly baked cookies were divine and the complimentary continental breakfast was spot on!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.018072289156626002,
        "helpful_class": 2,
        "review_text": "THEIVES!!- I stayed at Hotel Felix this past weekend while in town for a convention and had my laptop stolen out of my room!!I returned from the convention hall on Saturday to find my bed made, but my laptop missing. I reported this to the front desk and was told the manager, Larry, would get back to me shortly... I was then given the runaround of 'I don't knows' by every front desk worker I spoke with up until MONDAY once I finally filed a police report. I then finally met Larry who said, \"All I can do is take down your name and phone number and I'll get back to you tonight\".. To what was at this point no big surprise, he never called me back that night. I called back to the hotel upon returning home on Tuesday and then was told by the supposed front desk manager that the hotel was taking no responsibility for the theft because, \"In Illinois, if it ain't in the safe, the hotel ain't responsible\"Needless to say, I will not be staying at Hotel Felix again and sadly cannot recommend that you do either. But if you do, I guess make sure you put everything you leave in the room in the 10' x 6' safe."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 6,
        "expertise": 0.001507962779065,
        "user_cities_visited": 72,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "One of the cheapest motels/hotels in San Francisco. A bit dated, however, clean. Free parking, acceptable wifi. The location of the hotel is brilliant - next to Lombard street, 15 min walk to the Fisherman's Wharf. Golden Gate bridge is visible from the rooftop of the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.863088718510405,
        "helpful_class": 0,
        "review_text": "Stayed for a couple of nights. Didn\u2019t get to use the gym or the pool. The room was ok, and the staff were friendly and helpful. The location was great. It was within a walking distance from the National Mall and numerous restaurants."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.40306681270536604,
        "helpful_class": 0,
        "review_text": "My husband and I took a couple of days to ourselves for our anniversary. We stayed in a room with a King bed. The mattress was very comfortable and slept very well both nights. My husband enjoyed the mini fridge filled with different beers in the room they were an extra cost, but that's to be expected. The location of the hotel was ideal we went to the restaurants close by and walked to Michigan Ave for shopping. The staff were very helpful and welcoming. We will be coming to stay here again! It was a lovely getaway."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 113,
        "expertise": 0.00424366296594,
        "user_cities_visited": 181,
        "review_days": 0.6593647316538881,
        "helpful_class": 2,
        "review_text": "The El Cortez is a good choice downtown.  The differences between the cabana and tower rooms are that the cabana is a newer room with a larger bathroom, but not a comfortable room.  There are no chairs, for example, so if you spend time in the room you're either going to sit on a stool or on the bed.  It should be a quieter room, because it has only one small sealed window, but I had a room facing Ogden St and in addition to constant low level street noise, you're across from the parking building, and I was woken up 6 out of 7 nights by at least one car alarm going off (and on the 7th, I was up at 4 am because a truck parked outside my room).  The tower rooms offer a nice writing desk (the one in cabana is too high for a usable desk) and central air/heat (cabana uses an in-wall unit).  The cabana rooms are not well lit, using four small lamp size lights for the whole room, and there are also no actual drawers to put stuff in, just ledges.  In short, if you don't plan to spend much time in the room and you want something newer with a better bathroom, the cabana might work, but that's really the only advantage that I saw over the tower rooms.  I stay here regularly, and for more detail you can read my last review in December."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 20,
        "expertise": 0.002663892435491,
        "user_cities_visited": 20,
        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "We had a 2 bedroom unit. The kitchen was fantastic, fully stocked and equipped with everything you could want.The bathrooms were lovely, plenty of room.This place is in a great location and you are central to everything.The kids pool area is fantastic, and there is an adult pool at the top of the building with a small bar area.Only downside is that there are a number of people trying to sell you time share, they didn\u2019t bother us much but there is a constant presence.I would definitely recommend this place to others. It also appeared to be fully wheelchair accessible, with lifting facilities for the pool and spa!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 13,
        "review_days": 0.21412924424972601,
        "helpful_class": 0,
        "review_text": "stayed at la flora for second time and again had an amazing stay.friendly front desk,  clean, big room in the heart of south beach, one block from the beachThe free breakfast is limited but still had fresh orange juice.When asking for advice how to get to aventura mall they offerd us the cheapest option instead of trying to sell us an expensive tour.Would surely go again"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "I went here for an event, otherwise I would have left after the first night.The room they stuck us in was simply junk. Stuck us in the ghetto. I know that by two reasons: The first is we had friends in other rooms that were way nicer. I don't mean a different category of room (I had the King Monarch), I mean the double monarch (cheaper rate) had granite counter tops, granite tub surround, non-dilapidated furniture. Our room had painted over tub tiles, peeling away caulking, crusted jet nozzles, laminate counter tops, and dirty worn furniture; And the second reason is the tub made noises all night long - groaning and creaking. Sometimes loud enough to wake both of us.So that's why if the event wasn't there, we would have left.  We asked to be moved but I got the \"Oh, you booked this through Vegas.com\" routine, and they couldn't find a room to move us to.Then, for two of the three days there was NO COLD WATER!! Yes, no cold water. Scalding showers. Not just our room, but most of the friends we were there with. We asked.I've had better rooms in some questionable fleabag hotel 6's.I got the distinct feeling we were punished because we shopped for a good rate and booked through Vegas.com. And don't forget the 12.99 a day wifi.Avoid this place."
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 73,
        "expertise": 0.002333854588759,
        "user_cities_visited": 95,
        "review_days": 0.832968236582694,
        "helpful_class": 1,
        "review_text": "First of all this hotel is my favourite in SF.I\u2019m rating my most recent stay as AVERAGE for reasons related to service received from a Bartender and a Spa Manager.But the hotel first:- it\u2019s gorgeous- valets are amazing- front desk check in the best!!- amenities outstanding- lap pool, gym, hot tub all first class- rooms are wonderful and perfect- butler service excellent!!BUT....I had an incredibly rude spa attendant challenge me and my rights to use the facility - while I was clearly just swimming in the pool and told me that she would normally have to charge me $20 to use the facility.And a tall, dark haired, thing bartender with a beard utterly ignored me at the bar at 7pm when I sat down to have a drink and dinner. I walked out and went to an outside restaurant. So rude and dismissive.Anyhow - the GM needs to talk to his entire team about the St Regis service your customersI\u2019ll be back but hope service levels are better."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.941949616648411,
        "helpful_class": 0,
        "review_text": "It\u2019s a very nice hotel with an exceptionally courteous and thoughtful staff. Each day staff looked forward to greeting you with smiles and inquiry about your stay. The rooftop bar is absolutely amazing with a panoramic view of the city. The pool is also exceptionally nice."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 2,
        "review_days": 0.009857612267250002,
        "helpful_class": 2,
        "review_text": "Jackie was a great help! I've been coming there almost four years, and I am always greeted with the best from Jackie and Ms. Ward.I really enjoyed my room!The room (deluxe with sitting area and two double beds) were nice! I slept and read very well."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.8921139101861991,
        "helpful_class": 0,
        "review_text": "My experience did not start well with Cova hotel. I know that Simon Sin reads these reviews so felt it was important to be honest.7 days prior to checking in I emailed Cova hotel to check how much the security deposit would be as I would be paying cash (I do not own a credit card which isn\u2019t unusual in the UK). I did not receive a response. Upon check in James informed me I needed to provide a credit card so they could secure $150 on my card. I advised I did not have one and he advised I could pay $500 in cash. I appreciate that this is the policy but I\u2019d appreciate an explanation as to why this is the policy. Why accept $150 on a card but not in cash? And $500 in cash? Do you really believe that your 3 star (being generous) hotel is worth a security deposit of $500? I stayed in the Delano in Las Vegas which is a 5 star luxury resort and only had to pay them $400 in cash. You need to re-think your policy.James on reception was very rude. He gave his personal opinions where it was not wanted. He was unwilling to help and CONTINUED to tell me that I would need to provide my credit card when I made it perfectly clear I did not have one otherwise I\u2019d have provided it. The main point to this was that 7 DAYS PRIOR to checking in I asked how much the deposit would be and I received NO RESPONSE. I provided my receipt reference to that email to the reception staff and did not even receive an apology. James needs a lesson in customer service because he was extremely unhelpful and rude. By the time I arrived at the hotel it was 3am at home and therefore I could not use my debit card to authorise the deposit as my bank kept rejecting it. I needed to wait until the bank opened but this was just an inconvenience to James. When I advised that my hotel in LA which I stayed at the nights prior to this, did not ask for a security deposit, James asked me which hotel I stayed in and whilst I was trying to remember the full name he rolled his eyes. I should NOT be made to feel disrespected on arrival to a hotel. The service from James left a lot to be desired.Onto the rooms - they were really nice when we arrived and had everything you would need. It was really hot on the day we arrived but the assistant GM was very kind and offered to put us in a cooler room.   The following day however, I returned to a bed that had supposedly been made. The photos of which I have attached. This is exactly how I left my bed which is disappointing. Also, there was not enough room in our bin for our trash so we left it on the desk and it was still there when we returned (see photo). Please review my photos - also note the masking tape holding the desk together - is this what you require the $500 for?Other than the above comments, my stay was pleasant. Unfortunately I didn\u2019t catch his name but the gentleman working on the bar at 5pm on 12th June was really helpful and kind. Also Royce and Lynda on the front desk were extremely polite, helpful and courteous."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 20,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 100,
        "review_days": 0.24534501642935302,
        "helpful_class": 1,
        "review_text": "We stayed in March 2016.  The rooms are spacious, clean and nicer than normal Hampton Inns although I already really like Hampton Inns.  Bed was comfortable and the breakfast was great.  Staff was super helpful."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 7,
        "expertise": 0.001367240907847,
        "user_cities_visited": 12,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "Good location to catch Big Bus.  Very clean and best was free parking.  Not best neighborhood down Filmore, but did not feel threatened.  Post Office half block away or you can send mail from front desk.  A little noisy, but turned on fan and after about 11pm not much noise."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 5,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "Stayed their for my wifes bithday in March.  Very nice staff. Beds were GREAT. Valet parking only.  Call hotel for prices. In the middle of the San Fran. Walking distance to some nice restaurants, Bonus, if you are an Elks Member, you will get a discount, also the Elks Club is in the building. .  Great place for drinks and diner if you are a member. Just show them your card and let them know when you make the reservations.   Will Stay their again."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 178,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "I LOVED this little hotel. It's absolutely adorable. Everything is located on the second and third floors of the building; you enter by buzzing the front desk upstairs or using your key. The rooms are quite tiny; ours was maybe 8 ft x 12 ft, but they still fit a bed, wardrobe, and bedside table inside. (There wasn't much floor space after that.) Bathrooms are shared. There are several stalls on each floor with toilets (the old-fashioned gravity-flushing kind!) and showers, and there is a shared sink outside of those. It's sort of like a charming, Victorian-era hostel. Our room had a window, but it was looking right into the window of the room next to ours. Rooms also aren't sound-proof. I didn't have any issues with other hotel guests, but the restaurant on the first floor was loud until it closed (our room was on the second floor and must have been right above the kitchen). They do provide earplugs in your room, though. The location is perfect. There is a Trader Joe's less than a block away. We walked 10 minutes to Lombard St., caught a streetcar from there to Ghiradelli Square, walked to and around Fisherman's Wharf, and from there it was a 5-minute walk back to the hotel."
    },
    {
        "user_review_posted": 151,
        "user_total_helpful_votes": 77,
        "expertise": 0.002365341067275,
        "user_cities_visited": 107,
        "review_days": 0.573384446878422,
        "helpful_class": 0,
        "review_text": "Certainly the location alone makes this a top convention hotel, but I stay here whether attending a conference or just doing business in the City. This property consistently delivers a great experience. The food is very good, the rooms are very nice with comfortable bedding that invites sleep, and the staff is professional, courteous and welcoming. Every interaction is pleasant and warm. If possible, pay for a room that provides access to the Club Lounge. The food offerings are expansive with a number of items to choose from for both breakfast and evening light dinner. That and the full bar make this a worthy investment. The property is nearly 10 years old and now runs like a well oiled machine, and in a very good way!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.607338444687842,
        "helpful_class": 1,
        "review_text": "Friendly staff  walking distance to beach, shops, restaurants and bus stops.  Nice pool area and wonderful hospitality suite  rooms are on the smaller size. Shuttle service was included with our stay which saves $"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 7,
        "expertise": 0.001367240907847,
        "user_cities_visited": 47,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "This is a nice hotel, conveniently located. Had a great view room, room was nice, clean, and comfortable. one of the reasons I only gave it a three, was the parking fees are absolutely ridiculous. We have a larger car, it\"s what we have, we were charged $72.02 plus another $10.08 on top of that, per day. A little bit much! You pay your room fee, and then there is a room tax, a CA Trsm tax, and a SF Trsm tax added to your bill per day.. I guess now a days you go to SF, just expect to get taxed to death?"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 21,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 144,
        "review_days": 0.40744797371303304,
        "helpful_class": 0,
        "review_text": "Very nice, big conference hotel with multiple towers and dining facility. comfortably located in a nice area of the city next to the zoo. Very close metro station and lots of restaurants on Connecticut Ave. Staff is very friendly. Nice rooms but showers do need some refurbishments."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 1,
        "review_days": 0.457831325301204,
        "helpful_class": 0,
        "review_text": "Every year we travel to Bangkok for 10-15 days. This year we planned to stay in three  different hotels to compare our experiences. We stayed in Salil and our expectations were surpassed by the standard. A very friendly set of staffs taking care of guests with commendable professional services - receptionist Olivia & bell boy Wilson are worth to special mention. Rooms are intelligently equipped with all that can comfort a traveller and secure him as well. Housekeeping standard is admirable, except a hint of tobacco smell hangs on sometime after entry but fades away gradually. Sounds made in the corridor pass through room - a bit surprising sometimes but gradually one can get adjusted too. Breakfast is simply awesome, it's like short but sweet. Nicely decorated hotel which gives a feel of home. It's located in center of soi 11 and 5 minutes to BTS Nana. With this budget probably one of the best hotels in the area \u2705. We will be back here here again . Highly recommended. Loved you Salil \u2764\ufe0f"
    },
    {
        "user_review_posted": 144,
        "user_total_helpful_votes": 93,
        "expertise": 0.003025120453124,
        "user_cities_visited": 56,
        "review_days": 0.715224534501642,
        "helpful_class": 1,
        "review_text": "There is always a certain expectation and a sense of anticipation when staying at a Park Hyatt... It is after all one of the world's great hotel brands and rarely dissapoints... The amazing thing is that with every visit it actually exceeds already high expectations and the Park Hyatt Dubai does this better than any other in the group...Simply flawless at every touch point... And yes still amazing value despite the expense... Its as good as it gets... Keep up the great work and we'll done!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 21,
        "review_days": 0.8088718510405251,
        "helpful_class": 0,
        "review_text": "I visit DC a few times a year for business and I much prefer to stay somewhere that is a bit more 'home' than a hotel i.e. somewhere with a living room where I can relax but not have to lie on a bed to watch TV; somewhere I can make myself a good coffee; somewhere with a kitchen and decent fridge that I can stock when I don't want to always eat out. The quality of such places varies greatly but I'd put River Inn at the top of my list. The staff are so friendly and helpful, the apartments are all very spacious and have everything I could need as well as being made-up daily, and it's so close to everything you need to be close too! That applies for tourists as well as business travelers. I wouldn't hesitate to recommend this place"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.041073384446878004,
        "helpful_class": 0,
        "review_text": "Stayed here while traveling for work and everything was great. Rooms are nice, modern, and clean. There's a really nice workout room too. Great location in the city with everything you need within walking distance- convenience stores, shopping, restaurants, bars, etc."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 65,
        "expertise": 0.001735092816818,
        "user_cities_visited": 29,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "I loved the modern, its fresh and has a good layout. The concierge team are all very helpful and nothing's a problem which was lovely. The pool areas are really nice although at times the service around the pool was very slow and seemed to not have enough staff on to cover these extra busy times which can be frustrating. The cleaners did a very basic clean everyday, it was just a simple bed making and refill of towels exercise nothing beyond just the basics which was a little disappointing. The wifi is great, never had a problem at all with it. My only big concern was the noise on the floors, I think they really need to have either signs in the lifts or as you get out of your floor that says be mindful of the noise your making. On a few nights we literally felt like we had party animals running up and down the corridor yelling and just generally not caring about other guests sleeping or trying to sleep. I think you need signs somewhere just as a reminder. Other than the noise my stay was really pleasant and I would stay there again. The pink line buses are all just around the corner too which makes things easier, you also have a McDonalds on one corner and ABC store on the other with 2 great restaurants only 2 mins away!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 4,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 8,
        "review_days": 0.6281489594742601,
        "helpful_class": 0,
        "review_text": "My 12 year old daughter and I stayed here a while ago. The check in was efficient- people helped with the luggage and the car immediately. The location was great, within walking distance of many places to see in a 30 hour stay. It was quiet, despite its being downtown. Our only issue really was the the room was tiny. Otherwise, we were happy."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 20,
        "expertise": 0.001831623082864,
        "user_cities_visited": 27,
        "review_days": 0.26779846659364703,
        "helpful_class": 0,
        "review_text": "Hotel was nice.  But I thing I would stay in a different part of Oahu.  Beach is not as wide as I thought it would be and a lot of places have hard coral as you walk in.  Unfortunately there was heavy rain right before my arrival and most of Waikiki Beach was closed due to a brown water alert...um...yuck!   I was a bit surprised at the LARGE number of homeless living on the beach and park benches."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 35,
        "expertise": 0.004744565817058,
        "user_cities_visited": 23,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "I have absolutly nothing bad to say about this hotel. the room was beautiful and clean, the bed was amazing!! breakfast was amazing as well, can't say anything bed about it. staff was always nice and smiling and VERY helpful. Imentioned in the reservation that we r coming for our honeymoon and they left us a brownie cake that was really good and also they wrote us a greeting card, and i have to say that was very pleasant to recieve from a hotel. The hotel's bar, next to the breakfast, is really beaufitul and they have a GREAT happyhour!! this is deffinatly a hotel i would come back to if i get to visit Thailand again :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 33,
        "review_days": 0.09857612267250801,
        "helpful_class": 2,
        "review_text": "While researching for a modestly priced \"hub\" for our stay, Chelsea Motor Inn fit our needs.It is quite close to many great sights and \"must sees\" including Pier 39, Crissy Field, Palace of Fine Arts, and more. The location is within walking distance of many great eateries and coffee shops as it is right on Lombard St.Our room was clean and well-maintained, but nothing special. We wanted a conveniently located accommodation with a decent bed to sleep on and that's what you get!Significant Perks that influenced our decision:- Complimentary Wi-Fi and Wired Internet Access- COMPLIMENTARY COVERED PARKING (!) This was a huge one for us.For our 3 day stay, this was a budget-friendly accommodation that left us some extra cash to spend on the world-class restaurants in San Francisco!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 6,
        "expertise": 0.001103387399315,
        "user_cities_visited": 12,
        "review_days": 0.475355969331872,
        "helpful_class": 0,
        "review_text": "After reading reviews, I picked this hotel and was very happy. It's in walking distance to everything you want to see in Washington.  We arrived about 11:30am and was able to check in.  The room was a suite and was amazing, the bed was very comfortable. We were very happy with this hotel and would highly recommend it."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 20,
        "expertise": 0.0018712549567990002,
        "user_cities_visited": 12,
        "review_days": 0.739320920043811,
        "helpful_class": 0,
        "review_text": "I love this Hotel.  this time before to go to Fairmont Hotel, we stayed Two nights at Marc Hopkins just to feel at home.  we had a wedding in Fairmont, that's why we had to stay there, otherwise Marc Hopkins Hotel is my home in SF.  They are great on personal service and very friendly staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.853231106243154,
        "helpful_class": 0,
        "review_text": "Well located hotel close to Kings Cross station for easy access to most places in Sydney. The room had a nice view and was equipped well. Only three things was below expectation. The minor things was 1. the light in the bathroom was terrible, almost impossible to do a good shave. 2. The blue-tooth radio was impossible to connect with my phone. The really bad thing was the bed - it was hammock like soft and the efforts needed to turn around at night would allow you an extra croissant in the morning."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 91,
        "review_days": 0.059693318729463006,
        "helpful_class": 1,
        "review_text": "My husband and I thoroughly enjoyed our stay, which was made pleasant by the thoughtfulness and pleasantry of the hotel staff.  Everyone was so friendly, the buffet breakfast was terrific (omelette bar!) and we actually had more fun in the 2 hotel bars than the bars in the neighborhood.  Location was decent - we walked to the Metro station and were able to visit the sites with ease. Recommended."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 13,
        "review_days": 0.226725082146768,
        "helpful_class": 0,
        "review_text": "Despite not having English as her native language, Phaetchanya replied to my queries with a good command of English. She was on duty at The Kiosk and she had good knowledge about the stuff she was selling. I had some questions about travelling in bangkok and she attended to them promptly. Great service!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6193866374589261,
        "helpful_class": 0,
        "review_text": "Thanks you for a wonderful experience. From the valet who took our car to the front desk people and the water and apples at the front. It was the most wonderful experience. Thank you so much from some very happy customers. I hope you are treating your employees well with some extra benefits and bonuses because they are making your establishment what it it!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.551478641840087,
        "helpful_class": 1,
        "review_text": "Ocean Reef Suites was kind enough to take 12 of us in 3 different rooms and made it enjoyable!  They were able to put us in rooms next to each other and provided extra room keys when requested.   Housing keeping staff was quick and detailed and the check in/out process was seamless.  Would recommend Ocean Reef Suites to anyone!"
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 53,
        "expertise": 0.002717243035018,
        "user_cities_visited": 87,
        "review_days": 0.139649507119386,
        "helpful_class": 0,
        "review_text": "Walk to restaurants at Dupont Circle, the food trucks during the week at Farragut, and the White House is just a few blocks away. Beautiful historic hotel, complimentary coffee in the lobby, and treats in the afternoon. Popular hotel for conventions, weddings and prom so it is always busy, great people watching in the lobby. Restaurant and bar are good, too."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 8,
        "expertise": 0.000666445989186,
        "user_cities_visited": 8,
        "review_days": 0.6746987951807221,
        "helpful_class": 1,
        "review_text": "We didn't plan our dates correctly while in SF so we found this place for one night.  We couldn't have been happier..  We loved, loved ,loved, the charm of this place. I wish we could have stayed longer.  We had an early flight and didn't get to stay for breakfast which I truly regret.  The woman who owns this place is an elderly German woman who I have heard puts out a lovely breakfast.  The room was very clean with charm that i wish you could fist everywhere but you just can't.   It has a very old fashioned elevator that I have had the opportunity to ride one other time in my life.  A claw foot bathtub which I hadn't used since I was a child.  It was not convienent to the wharf but a cab ride was only like $7.00which was cheaper than other options. The beds were very comfortable."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 5,
        "review_days": 0.582694414019715,
        "helpful_class": 0,
        "review_text": "We stayed at the D over the Thanksgiving  Holiday. We have stayed here previously. The rooms are clean and modern. The staff was friendly at check in. We were offered an upgrade for $20 per night to be located on a higher floor. We declined. That was our mistake as we were assigned a room on the 9th floor. Unfortunately it was so noisy that it was difficult to sleep, even with earplugs. We were right above one of the entertainment stages on Fremont St. Music blasted until 2-3 in the morning. My suggestion is to request a room opposite of Fremont St or above the 15th floor. That was my only complaint about our accomodations. There is a nice bar to watch sports."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 15,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 27,
        "review_days": 0.32858707557502703,
        "helpful_class": 1,
        "review_text": "We stayed here twice in August, both times in tower 5, once with a view of a BBQ area through trees and the second time a view of a vacant lot and the car return center. It doesn't really matter, because the smaller, one bed units have no balcony and you don't spend much time looking out of the window. The room is quite dark, having only a window in the bedroom and the bathroom, then lounge/kitchen are internal. Not really a problem. The kitchen has a good fridge, microwave, coffee maker and toaster and crockery and cutlery. BBQ tools, but nothing to microwave in - we had to buy a jug and bowl. A long lazy river pool and lovely large free-form pool were both enjoyed. It was a shame there was nowhere nice to sit outside when the pool wasn't open (10pm - 8am). Good gym. This is a big resort and the staff were well-trained, efficient, helpful and friendly. All the lifts were quick and worked well. The multistory car park kept the car safe and cool. The shuttle into the strip worked well and was really useful. The Premium Outlet Mall is a walk across the street with lots of good shops and food choices. A safe in the room and the quietest air-con we had in 10 hotels! No casino so this family-friendly hotel felt comfortable and inviting. Would recommend and would visit again."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 26,
        "expertise": 0.0023647106420630003,
        "user_cities_visited": 176,
        "review_days": 0.22179627601314303,
        "helpful_class": 1,
        "review_text": "We had stayed at this hotel before under another name,so on arrival we found the decor abit over the top and cold looking not a friendly looking reception.We had to wait for our rooms as they were not ready. Staff were not overly friendly. The bedrooms were clean but once again abit quirky and for having just had an upgrade not everything in the room was working properly ,lights ,shower etc .There is no longer a resturant there but there is a I Hop right next door .This is the one good thing about this hotel its location .Easy to get to the pier go on boat trips and to get trams any where. .Would stay here again just because of the location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6555312157721791,
        "helpful_class": 0,
        "review_text": "We enjoyed a tastefully decorated one bedroom suite.  The Tonga room is walking distanc and offers an evening of entertainment with a band on boat and decent food.Room was quiet and comfortable, we got a decent nights sleep."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 17,
        "expertise": 0.027400787083011004,
        "user_cities_visited": 3,
        "review_days": 0.5142387732749171,
        "helpful_class": 4,
        "review_text": "Beautiful hotel, friendly service, and the best location! \u2764\ufe0f Hotel staff was ready and willing to help anyone with anything, and with a smile! My husband and I would definitely return to this hotel...hopefully soon!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.32420591456736003,
        "helpful_class": 0,
        "review_text": "We stayed at the Outrigger and the hotel is nice.  However, if you want a larger beach or a pool close to the beach with an outlook to the ocean, this is not your place.  Also we tried to save money and do the city view.  The traffic is really noisy at almost all times and they had garbage pickup between 5-6 am.  Always woke us up."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.31982475355969303,
        "helpful_class": 0,
        "review_text": "5min from sukumvit road.good location, beeakfast was not bad.pool was not that big but acceptable.but hundreds of chinese group travellers were using the hotel.it was a little annoying because i wanted to be relaxed."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 3,
        "review_days": 0.32968236582694405,
        "helpful_class": 1,
        "review_text": "When I first saw that the room price was considerably cheaper than other comparable hotel I was a bit leery. I'm glad I took the chance. It was a clean and updated hotel. The staff was friendly and extremely helpful. It is right on the edge of Chinatown. You literally walk across the street. If you are in decent shape you can walk to Fishermans Wharf but it is quite a hike. A few blocks away are incredible Italian restaurants. It was a great experience and I would not hesitate to go back."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 21,
        "expertise": 0.0010615347738240001,
        "user_cities_visited": 37,
        "review_days": 0.313800657174151,
        "helpful_class": 1,
        "review_text": "Besides the Strip, lies this modest place which is not a high rise, gigantic and over the top building as most Vegas hotels are. But nonetheless, the hotel is nice with clean rooms and decently good service.The hotel does look bit from the 90s from outside and the rooms look from the 80s. But accept it as the old world charm and enjoy the stay in. Wait, you will be in Vegas, so I doubt if it you would be in the room at all and even if you are I doubt if the decor of the room is what you maybe focusing at ! I am now feeling weird that I did a bit of focusing on the room. Lol!Anyway, the hotel comes with a Casino and a cafe within the Casino complex. The Casino is good, though I didn't play, I heard good feedback from other guests. I tried the Pizza in the cafe and it was no doubt wonderful in taste. The buffet breakfast that comes with the room is good and generous enough for the room fare. But I did face a little rudeness from the lady in charge of the breakfast buffet. An attitude of \"I am providing you free food\" wasn't called for there.Overall the stay was comfortable and the room rates seemed cheap for the location ( 5-10 min walk from high roller and strip). The biggest irritant though was the airport shuttle service. We had to wait for 2.5 hrs in the blistering heat of Vegas for shuttle pick up and another half hour for airport drop. In my advice, if your Vegas plan is short and you decide to stay at Super 8, ignore the free shuttle service. Rather spend $14 and avail the public shuttle service that is frequent, fast and drops you near the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.45892661555312103,
        "helpful_class": 0,
        "review_text": "This hotel had many positives! The staff was great at the front desk, valet parking, breakfast, and housekeeping! The space in our suite for the price was fantastic. Having older kids it is necessary to have a larger room. We loved the picture window!! Close to subway & grocery store. Downside were the limited options for eating out within a quick walk."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.200985761226725,
        "helpful_class": 0,
        "review_text": "If you wan to go on a beautiful hotel with a magnificent view and amazing hospitality in Dubai? This place is just perfect! The staff was very attentive and polite the food was marvelous and the rooms are clean and big. I stayed there for 4 nights for side seeing and this hotel is worth it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.42059145673603504,
        "helpful_class": 0,
        "review_text": "I have nothing but great things to say about this hotel and its incredible team. From the moment we checked in, they made sure we had a comfortable, enjoyable stay. They let us know about the best attractions and shows for our particular group, which was nice because we ranged from 17 years old to 55 years old. They even gave us a bunch of coupons to use so we got the best deals possible!Our room was pristine every day after they cleaned it. They even emptied our candy bag into a pretty bowl for us to find when we returned on the first night, and they tied our toilet paper into a bow, haha! Little things like that gave our stay an extra special touch. I have to add: the coffee provided in the room was delicious!The Front Desk gives you vouchers for 2 free water bottles every day of your stay. We definitely used those with all the walking we did! It saved us some money. They also call to check on you just after you check in, in order to make sure you're satisfied with your room.Our group really enjoyed being so close to The Strip without actually being there with the extra noise and casinos. The parking is convenient, and the hotel is right next to the monorail that takes you right into The Strip.We didn't utilize them on this particular trip, but the gym, pool, and hot tub looked extremely clean and well-kept.We were very comfortable, very pleased with the excellent service, and all of us would recommend this hotel!"
    },
    {
        "user_review_posted": 734,
        "user_total_helpful_votes": 265,
        "expertise": 0.0016424537772370001,
        "user_cities_visited": 763,
        "review_days": 0.9616648411829131,
        "helpful_class": 1,
        "review_text": "Cassandra handled our check in. She's THE best! our room had an awesome view of Diamond Head and the beach (#911 and our friend at #914)). The room and lobby are reflective of what Hawaii is all about. There's a huge outrigger to be seen and some paddles on the walls. Poles are wrapped in carved wood. Enroute to the elevator are numerous shops, the outstanding one being Martin & MacArthur which features gorgeous woodcarving/bowls, hand blown glass, etc.the elevator is quite small and usually hot. The room itself is pretty spacious, furnished in Hawaiian style - some it a bit beat up. Toilet and shower are in a separate room. There's a little fridge. The A/C is comfortable and the bedding thankfully perfect from my point of view (not the usual heavy quilts that belong at the North Pole). We had access to the Voyage 47 club which turned out to be great. Breakfast choices were good and the snacks between 5 and 7 can easily replace your need to have dinner. You can sit inside or lounge around outside. Tables/chairs, couches - wonderful to watch the sunset from there. The food was beautifully presented and very tasty. There was always someone to watch the supply and refresh the bowls, etc. One missing thing was dessert. Yes, there were cookies but nothing remotely dessert like. Or how about ice cream?Another neat thing was that we were told that you can use your key card to get free access to the trolley (the blue line that goes along Wakikiki Beach and can take you all the way to Diamond Head and back). We took advantage of that and it was fantastic. You catch the trolley across the street near the Trump Tower entrance. At check in you will get a schedule since these trolleys don't run very frequently. One day we had lunch at the restaurant that's on the lobby and beach level. The food was excellent but quite pricey. You can wait until 3PM for a less expensive fare. There are less expensive choices nearby. The hotel is close to about everything and you can be at the International Market Place, for instance, in no timeLove the tables but the chairs were very low and should be replaced (we are tall); our friend had to get a real chair. One thing I would change is the doors which close loudly with a bang.Highly recommend staying here. Can't be beat."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 30,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 55,
        "review_days": 0.020810514786418002,
        "helpful_class": 2,
        "review_text": "We spent six days at the Tahiti Village on an Interval exchange.  We arrived on Super Bowl Sunday and were pleased that our room was available even though we were a couple hours early.  We stayed in Building 5 which has a \"Skyview\" lounge that has excellent views of the strip to the north, the mountains to the west and airport to the north east.  As an aviation buff, the view of the airport was tremendous.We stayed in a 1 Bedroom unit that was clean and spacious.  It had a microwave and small bar fridge which was sufficient for us.  The resort has a free shuttle for transport to the strip which we used often.Despite some unseasonably warm weather for February, only the hot tub was open while we were there, however, this was not an issue for us as swimming in the pool or floating in the lazy river was not in our plans.We enjoyed our time at Tahiti Village and would readily return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5328587075575021,
        "helpful_class": 0,
        "review_text": "It has great location. It in the city. It has multiple restaurants in walking distance. It is also very close to Metro station. The hotel is a little old but still good enough. Parking is a little hassel though. The hotel has a 3-level parking lot in the back, which should be sufficient for all the guests. But the sign is not very clear."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 44,
        "expertise": 0.0016406104445560001,
        "user_cities_visited": 47,
        "review_days": 0.361993428258488,
        "helpful_class": 1,
        "review_text": "There is a lot to recommend about the Waikiki Resort Hotel. My room was comfortable with a fridge, a proper desk to work at, very good internet in the room, a balcony and a comfortable bed. I was opposite the lift and yet the room was quiet. Nor were street noises a bother. The location is very good, being only a short distance from the famous beach and the shopping strip.The hotel has a swimming pool and a very convenient general store which was very useful. You can borrow a DVD from a machine in the lobby and play it in your room. There is a coin operated laundry in the basement and you can borrow a towel for the beach.The restaurant serves breakfast and lunch. The buffet breakfast is popular, so get down early if you can. Peak hour seems to be between 7.30 and 8.00."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 6,
        "review_days": 0.46056955093099605,
        "helpful_class": 1,
        "review_text": "Great family room provided, 2 adults and 2 kids (10 and 6). King bed plus bunk beds for the kids meant 3 great nights sleep. The breakfast was really enjoyable, plenty of choice and good quality. The location is great with a few local bars, restaurants & shops in walking distance. The pool area is nice for a city centre hotel and all the staff are really helpful and friendly. Great 3 night start to our Thailand Holiday, would recommend and definitely go back. Thank you Rembrandt."
    },
    {
        "user_review_posted": 308,
        "user_total_helpful_votes": 68,
        "expertise": 0.000961523305118,
        "user_cities_visited": 263,
        "review_days": 0.25465498357064603,
        "helpful_class": 1,
        "review_text": "Recently stayed at this property while in DC for business.  It is a very modern and up to date property.  I arrived shortly after lunch and was able to get a room after a short wait in the restaurant/lounge (which is on the 3rd floor).  For my two night stay, the room was comfortable.  The bed was very comfortable and the work space and desk chair very usable for work in the room.  I enjoyed the L-shaped couch for unwinding at night watching shows on my iPad.One of the main positives is the location of this facility to downtown government buildings.  Some are actually close enough to walk to and it is fairly easily to hail a cab from this location (or the doorman will help you).  While this appears to more a business hotel during the week, I was there during March spring break and a large school checked in obviously to tour DC as a spring break trip but they were pretty well behaved (well, I did have to get one of the kids to get off the hotel computers to print a boarding pass).I had a few minor complaints.  I called for extra pillows when I got to the room and after being gone several hours, returned to find none had been delivered.  No big deal \u2013 I called again and the person at the front desk said that they would send them up.  Waited some before going to dinner and returned and still not extra pillows.  I called again and told them that this was the third time that I had to call and was able to get them a few minutes later.  It shouldn\u2019t take three calls at an upper middle class hotel property to get something as easy as pillows delivered.  The other item was the noise at night.  It was not horrible but was somewhat elevated by city sounds.  I turned the fan on the A/C to run all night to mask it so it wasn\u2019t a big deal.  They did offer ear plugs per a flyer in the room so I tried to take advantage of it the next day but was told they were out at that time.  Again, a minor customer service issue that I wouldn\u2019t expect at a Hyatt.They did have a restaurant and bar on site which is always nice.  They offer the usual free breakfast buffet style food in the morning which is nice for some cereal, oatmeal, toast/bagel/muffin, yogurt, and a hot breakfast sandwich, etc. which is nice to get a quick bite to eat as there didn\u2019t appear to be a lot of choices in the neighborhood that they property is located.Overall, it is pretty comfortable property with a good location that I would stay again for business."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 13,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "Comfortable rooms, convenient to shopping (across the street) and the beach (2 blocks); several eateries within walking distance.  Rooms equipped with a small fridge and microwave.  No drawer space to unpack - we lived out of our suitcases for 7 days - small closet.Daily \u201cresort fee\u201d - outrageous; fee for \u201cvalet only\u201d parking - outrageous.Laundry room: not enough machines and not maintained properly.  $3 per wash & $3 per dry ... should be FREE as part of the daily resort fee.Staff throughout the hotel and attached convenience store were very friendly and helpful."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 9,
        "expertise": 0.002074368310713,
        "user_cities_visited": 8,
        "review_days": 0.282584884994523,
        "helpful_class": 0,
        "review_text": "We originally booked this two night stay as the Edgewater Resort, but ownership changed to Marriott prior to our trip. If you're looking for the experience of South Beach without all the noise this is the perfect place! It is far enough north on Ocean Blvd to be away from the craziness but close enough to walk to shops and restaurants. The facility is clean and our room was nice. Fairly simple, no artwork but could be due to the recent change in ownership. The room could use additional outlets. Had to unplug a lamp to charge our cellphones. The front desk staff was amazing, super friendly and super helpful with recommendations for restaurants in the area.Breakfast was your basic continental breakfast. (Cereal, fruit, youghart, pastries, juice and coffee) The beach is right across the street from this hotel. The hotel provided beach chairs, umbrella and towels which was a nice touch.  We also enjoyed the nightly happy hour on the roof. I would definitely recommend Marriott Vacation Club for your stay in South Beach.Transportation note: we took a taxi from Miami Airport to Marriott. It is a flat rate of $35 (couple dollars discount if you pay in cash)."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
        "user_cities_visited": 17,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "I loved this resort and my sister and I have a new hidden gem to book every time we come back to Miami!There was a full size kitchen, the bed was very comfortable had the best nights sleep on it, and the size of the room took my sister and I by surprise. I loved the safety of the property as well. The gates were locked at night so only other people who were allowed in had a key. The hotel was in prime location right around the corner from Ocean Drive and the beach."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 6,
        "review_days": 0.76013143483023,
        "helpful_class": 0,
        "review_text": "Stayed here for a week and was delighted with my choice. So hard to get a reasonable priced hotel in San Fran. Great location, easy 5 min walk to Union square and round the corner from the cable car to Powell st Station. Had a room that wasn\u2019t facing the Main Street, was fairly quiet. Good sized room and bed was real comfy. Real nice touch was the iced water by the lift and having a fridge in the room was great. Roxanne\u2019s and Lori\u2019s diner nearby great for breakfast. Would 100 % recommend this hotel. The BART was only$9.65 from the airport to Powell st station, it\u2019s a handy option."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 20,
        "expertise": 0.0006542131588060001,
        "user_cities_visited": 42,
        "review_days": 0.8176341730558591,
        "helpful_class": 0,
        "review_text": "The hotel is well located in Waikiki and a short walk to the beach. The lobby and staff were pleasant and the room spacious. Well priced for the area. The room had a small lanai that overlooked the International Shopping Mall."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.470427163198247,
        "helpful_class": 0,
        "review_text": "I liked Motif a lot. It's a high-quality experience that doesn't call attention to itself, which is rare and pleasant to find. The location was perfect for doing business on foot, and the surrounding neighborhood has a lot to offer. Unfortunately the walls are thin enough that you can hear the words of neighbors' conversations and the lyrics of their music. Not appropriate for people who need a good night's rest to be fresh the following day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.483570646221248,
        "helpful_class": 1,
        "review_text": "I stayed on the eighth floor and it was a nice clean room. Liz at the front desk was extremely helpful in everything I needed. The bed was very comfy, and the bathroom was perfectly clean when I arrived."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
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        "review_days": 0.306133625410733,
        "helpful_class": 2,
        "review_text": "A lovely facility, set in a busy part of the Las Vegas Strip, really placing you at the hear of this vibrant and exciting city.However, the hotel itself needs to take a long hard look at itself in regards of how they treat customers who are CLEARLY not interested in the time share investment element...My wife and I arrived at the Polo Towers on Sat. 2nd July 2016, after a 5 hour drive from Los Angeles. We had travelled to the west coast of the USA to celebrate our first wedding anniversary, and wanted to finish our holiday with a few days in Las Vegas.As you can imagine we were both incredibly tired after our journey and planned to check in to our room to rest up and begin the Las Vegas leg of our holiday. After check in, we were approached by a gentleman wearing the Polo Towers uniform, informing us that there was a \"gift\" waiting for us at the concierge desk.When we got to the desk, the incredibly smiley and outwardly helpful gentleman at the desk asked us about our upcoming stay in Las Vegas and offered us a \"free breakfast\" as a way of welcoming us to the hotel. All we needed to do to claim our \"free breakfast\" was attend a sales meeting the next day and sign a credit card authorisation form for $20, to cover the cost of the \"free breakfast\" in case we decided not to attend.Both my wife and I were quite taken aback by this, and insisted that we were not interested in the slightest. The gentleman was then joined by two of his colleagues, who continued to badger us in the hotel lobby, surrounded by other members of the public, asking personal questions like our combined annual income, and how many holidays we had taken in the past few years... eventually my wife had to be very curt and in some ways quite rude, before we were allowed to leave the lobby and head on up to our room.Later we felt slightly hungry and thirsty and so decided to take advantage of the hotel's own internal shopping market to buy some drinks and snacks. We picked 4 bottles of fizzy pop and a large bag of chips, which came to around $15. Despite the inflated price, we decided to buy the items anyway, and picked up 2 plastic cups that were next to the check out in the hope of sharing our drinks between us. When we got to the check out, we were both chastised by the attendant in the shop for \"stealing\" plastic cups.During the remainder of our stay we felt like we were treated with a healthy dose of detachment from the rest of the hotel guests. Staff members were clearly more welcoming to others than they were to us. This includes the smily, outwardly helpful gentleman and his colleagues, who had tried in vain to get us to attend the \"free breakfast\" on our day of arrival.The day before we were scheduled to leave, the hotel even called our room, asking us to attend another meeting and collect another \"free gift\" from reception, which neither my wife or I even considered collecting, considering the cold shoulder we had received up to that point.Considering that the property was marketed to us as a hotel, and not a timeshare investment opportunity, I was very disappointed with the overall nature of our stay and I felt the attitude of the sales staff soured the rest of our holiday and our overall opinions of the Polo Towers and the Diamond Resorts investment group."
    },
    {
        "user_review_posted": 292,
        "user_total_helpful_votes": 110,
        "expertise": 0.001718563661674,
        "user_cities_visited": 71,
        "review_days": 0.741511500547645,
        "helpful_class": 0,
        "review_text": "We have visited Tahiti Village five times over the years.  It is very comfortable, well kept and away from the crowds and chaos of the strip.  We especially appreciate the complimentary shuttle service and the lovely on-site amenities.  The pool, lazy river and adult spa are among our favorite spots."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.6270536692223441,
        "helpful_class": 1,
        "review_text": "We just left the Downtown Grand and had a fabulous stay! The rooms were spotless and newly updated. I usually do not sleep well when I stay at hotels but the bed and pillows were very comfortable! The food at the restaurant was great and we loved the casino. It is so close to all the fun but not right in the very heart of it all. This will be my \u201cgo to\u201d vegas hotel!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 6,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "It's great that you can enjoy the strip while staying in a nicely appointed villa.  We have stayed here before, and would definitely recommend staying in the regular one bedroom villa compared to the smaller one bed.  You get more space overall, large two person tub in the master and two sinks.The fully stocked kitchen is nice to have, cuts down on restaurant expenditures.Nice clean rooms.Helpful staff.Free valet parking!Would recommend to anyone.Everything you could ask for."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 1,
        "review_days": 0.7935377875136911,
        "helpful_class": 1,
        "review_text": "My team and I went to Eat and Meat for Christmas feative brunch last Friday and it was an amazing experience! They have a vast selection of food and presented really well! The warm hospitality of the staff is unforgettable! We truly enjoyed it! Namal, Marj, Saqib and Mattar thank you for this experience! Kudos to everyone!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.9151150054764511,
        "helpful_class": 0,
        "review_text": "Sister City is my new favorite hotel. It is very hip, completely new, and you cannot beat the location. Check in/out was easy and fast. The rooms are well-designed and although on the smaller-side, it was extremely comfortable, serene, and I would not change a thing about it. Truly a hidden gem!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.9791894852135811,
        "helpful_class": 1,
        "review_text": "The Modern was recently acquired by Diamond Resorts, so unless you are into high pressure time share sales tactics, it's quite simple - stay away.The location is great, the rooms are tired, but OK. You will also get charged a \"Resort Fee\" of around $39 US per day (plus taxes), even though when we were there 1 of their 2 pools was out of action for maintenance.. We requested a discount on the resort fee, but this was declined. Plus we weren't advised of the pending renovations when we made the booking. Additionally the hotels only real restaurant has been closed down and taken over to use the space for their time share sales pitch area.. It's up to you, but we will be staying away."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 11,
        "expertise": 0.003997657423675,
        "user_cities_visited": 8,
        "review_days": 0.52026286966046,
        "helpful_class": 1,
        "review_text": "We arrived in the morning to store our luggage, only to be allowed to check in early, without charge, for our five night stay! Alesha and Liz were great throughout the week giving directions and recommendations. The location was great to walk to tours, shopping, Nob Hill, the cable cars, Fisherman's Warf, and Chinatown. Several tours picked us up at the hotel. I loved that the windows open, and the room had a view of part of the bridge. The restaurant was busy, yet quieter than most in the area after a busy day. I also appreciated the club room snacks throughout the day. Very quiet room and would stay there again in a minute."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 10,
        "expertise": 0.002745487470062,
        "user_cities_visited": 81,
        "review_days": 0.15334063526834601,
        "helpful_class": 1,
        "review_text": "The Staff where great in everyway. We where welcomed in and made feel at home. The location was great, we caught a tram in to the town centre and the water front. I highly recommend getting a weekly pass for the trams as you can use it on the cable cars which we did and it paid for itself very quickly. I cant recomened this place highly enough. try to be back at the house by 5 pm as they put on snacks and wine, we had some great conversations and met some great people."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 51,
        "expertise": 0.0016582336344,
        "user_cities_visited": 451,
        "review_days": 0.176341730558598,
        "helpful_class": 0,
        "review_text": "Recently stayed here for a few nights and was not impressed.  The location is ideal, but service is very lax, especially at the bar.  The rooms are modern and nice, but the air conditioning system is horrible, it turns off at night and you wake up in the middle of the night sweating to 75 degree temps.  I stay 100+ nights a year with Marriott, but will not return to this one."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 12,
        "expertise": 0.001156158101022,
        "user_cities_visited": 6,
        "review_days": 0.921686746987951,
        "helpful_class": 1,
        "review_text": "After deciding to stay at the Cosmopolitan I had to get a room with a terrace and a view of the fountains. The room was fantastic, bathtub was huge and the view was amazing as expected.The hotel itself is stunning and the Chandelier Bar a must visit for cocktails. Location is also excellent, basically the middle of the Strip.Id definitely stay here again!!! (In a room with a terrace and fountain view)."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 65,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "We stayed in the harbor court as part of our honeymoon. When we checked in we were told there were no bay view rooms available but they could move us the following night which was fine. The initial room we were in was very small, nowhere to store cases etc. The bayview room was a better size but there was scaffolding right outside the window and very loud construction work that started at 9am every day. We would have appreciated it if we had been told about the construction at the time of booking or checkin. When I spoke to the receptionist she did apologise and we were compensated but was still a little disappointed.The location itself is good during the day and close to buses and Bart but at night there is not too much around.Overall found this quite expensive for what you get."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 63,
        "expertise": 0.0035747092973010004,
        "user_cities_visited": 46,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "We loved our stay here. Hubby and I were on our first trip to Seattle so were certainly looking for a welcoming place with a great location (which Westin has - walking distance to any major attractions in the city). A few days prior to arrival, got a personalized note from Lee welcoming us to our stay (definitely loved that touch). Our room wasn't available when we checked in so Alex, who was incredibly courteous and professional , upgraded us to a stunning room in north tower on 45th floor! Oh man, what a treat, for newlyweds! Really liked this hotel, the bed was truly 'heavenly' - I haven't had such good sleep in years! Would definitely recommend this hotel to anyone - business folks or leisure travelers, especially due to its amenities and location, as well as welcoming staff. The only downside was the elevator, which at times took close to ten minutes to get through every flow (seems like one wasn't working during our stay, affecting capacity). But I think they are fixing it given the signage they had next to it. Tnx for a great stay, Westin!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "Have always been a big fan of the brand \"Embassy Suites\" I believe they've outdone themselves with this one.  Very friendly staff, rooms kept neat and clean.  Breakfast buffet had lots of choices (scrambled eggs a little stiff for my taste, but you can always get them cooked to order...line can be a little long at times, but worth the wait).  Evening manager's reception nice w/live local entertainment. In perfect area w/lots of restaurants, good ole' ABC store, right across the street and the beach a stone's throw away.  Mommy & me in Waikiki had a great time! :)"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 64,
        "expertise": 0.010603933385839,
        "user_cities_visited": 21,
        "review_days": 0.071741511500547,
        "helpful_class": 1,
        "review_text": "I just had the pleasure of staying at the Kinzie Hotel for an entire week while attending a conference. This property is impeccable. The rooms are spacious and exceptionally clean. The beds are luxuriously soft and the bed pillows are so wonderful that you will contemplate stealing them!  My king room featured a large HDTV with tons of channels, a mini fridge, iron and ironing board, security safe, etc. The bathrooms had plenty of space and were always well stocked with the typical toiletries. My two minor complaints about the Kinzie both concern the bathroom \u2013 First, there really should be an overhead light in the bathroom in addition to the bright vanity.  While nobody is going to say the bathroom is dark, I would have preferred it a little brighter.  My other complaint is of the same caliber.  I wish the hot water would get just a little hotter.  I like very hot showers.  Even at peak hours, my showers were always nice and warm, but I would be hesitant to call them hot.  But again, these gripes are incredibly minor.  Breakfast is served on each floor every morning in front of the elevators.  This was a wonderful feature.  No having to get dressed and fight other guests for a banana.  Just out the door to pick up what you need and back to the room.  The selection was varied though I must recommend the chocolate sprinkled donut to everyone. One of the best I\u2019ve ever had.  I wound up having one every morning.  The Kinzie also offers a free nightly reception consisting of appetizers and free alcoholic beverages.  This was a great place to unwind.  The workout center was small but adequate.  This property has no swimming pool, though they do have a partnership with another hotel that will allow you to use their pool if you require that option. The staff was amazing.  They were like ghosts \u2013 but in a good way.  Other than in the lobby, you rarely saw them.  However the properly still stayed flawless and shimmering the entire time.  I still can\u2019t get over how perfect my room was when I got home each night.  It was like I was always the first person to stay in that room \u2013 ever! The attention to detail from hospital cornered sheets to meticulously positioned pillows had me spoiled.  When I did need assistance, the staff was friendly and eager to help. The Wi-Fi was consistent and easy to use throughout the stay. The property is smack dab in the heart of river north downtown.  It has a perfect location. Just about everything is walkable.  The things that weren\u2019t are an easy cab or subway trip away.  Again, I just can\u2019t say enough good things about this hotel.  Don\u2019t be fooled by its \u201cboutique\u201d status.  The Kinzie is in the big leagues and is batting cleanup!  I WILL RETURN!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 12,
        "expertise": 0.002422654941976,
        "user_cities_visited": 9,
        "review_days": 0.66867469879518,
        "helpful_class": 0,
        "review_text": "We first stayed at the HuntingtonHotel 25 yrs ago and this was our 3rd trip back. Now remodeled and under new management it is still as good as ever and an old fashioned charmer. The assistant manager, Luis, is a dedicated person who does everything possible to make the guest feel special and as if he/she is the only person in the hotel - a good feat since it was actually packed when we were there. We had a difficult time time venturing out since the food (restaurant and room service) was excellent, the view from our room superb (& nice fresh air coming in the windows) and the new whimsical decor fun to look at. Small and personable but definitely lux."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 14,
        "expertise": 0.001222380158065,
        "user_cities_visited": 10,
        "review_days": 0.011500547645125,
        "helpful_class": 1,
        "review_text": "Very nice and clean,rooms are large,sitting area goodBathrooms are to die for great soapThe coffee stand needs to be bigger  and needs to stay open past 8 pmor you will have to go outOver all people are nice,just a lot of people and 5 trade shows , Martin Luther kingbirthday .stayed 3 nightGoing backCould be a good place for date weekend"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "You can tell they totally went cheap on everything. This is a converted apartment building and the ceilings have the asbestos popcorn and the paint around the door sills look like my 5 year old painted it. The pictures look great but the space, layout and quality are poorly done. I wish we spent the other $80 per night for a brand named place."
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 106,
        "expertise": 0.003758983688947,
        "user_cities_visited": 63,
        "review_days": 0.45892661555312103,
        "helpful_class": 1,
        "review_text": "The Okura is a leading hotel of the world so the package included a spectacular breakfast, limo transfer from BKK in a BMW and tea for two.  The location is an upscale neighborhood with high end shopping near by, away from the hustle bustle touristy neighborhoods.The check in was organized and quick and they gave me an upgraded, large room with luxurious bathroom with the famed Japanese toilet.The concierge was knowledge and recommended a no frills massage around the corner for $19 for two hours of bliss. Including a generous tip!My issues are on service.  The gym was nice sized and overlooks the pool..., but the sound didn't work on the first machine I tried and they had ran out of headphones.The breakfast buffet is high end with wonderful local options .  However, the service was less than spectacular with literally no one coming buy to serve me or clean up between rounds. See photo.I would still recommend this property as it is new compared to it's rival 5 star hotels at a much better price"
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 66,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 57,
        "review_days": 0.14184008762322,
        "helpful_class": 1,
        "review_text": "We came to this hotel in September for the first leg of our California adventure!The Hotel is nicely located if you want to go to the shops, Sacks fifth Avenue, Bloomingdales, Westfield and Macy's are all 2 minute walk away.The transport links are also very close to the hotel. You can go to the local Walgreens and get a Passport - This is valid for all transport in the city and you can get a 1, 3 or i think 5 day pass. It works out very cheap as 1 stop on a cable car can cost you $7.00The Hotel staff were very pleasant and helpful. We managed to check in early.The room was a good size, The only downfalls were the shower pressure wasn't great - the shower itself was large however. The Air con unit outside was very noisy, we didn't leave the windows open for the fresh air as all we heard then was a constant grown from the zircon unit outside the wonder. We also had to keep the shutters closed most of the times 3 other rooms could see directly into our room.At first the zircon unit wasn't very good, we called reception and they sent maintenance up and he replaced the grill which did make it better.The people below us also kept thumping the ceiling (our floor) We were mindful so didn't make much noise at all. If they thought we were being loud I can only think the floors were like paper. We had the top floor so I am not sure if they where that bad or he was just being miserable!!When you get to this hotel The concierge were brilliant. They have some great maps and gave us some brilliant ideas on what to do in San Francisco for our 3 days. - He advised we did a Bicycle tour of the golden gate bridge - It was 30km but brilliant and a real highlight of our time! - He was brilliant."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 29,
        "expertise": 0.001454019395098,
        "user_cities_visited": 62,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "I have long struggled with Hyatts in the DC area. I have complained much to the probably severe annoyance of Hyatt corporate. I saw a good rate at the Park Hyatt and jumped to try it and finally I found their gem. I was given an upgrade that I didn\u2019t even expect. The room was pretty nice. Warm service and accommodating and in a good location. The bar was also good and while they didn\u2019t have a lot of vegetarian options, I still appreciated the ambiance. If I can afford to, will definitely stay here again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 45,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "We stayed here on our first stop around the states for our honey moon from Australia. Located 10-15 minutes walk from Union square this hotel is close enough to the shopping precinct without being too touristic. Hotel lobby is very bohemian and has a relaxed feel, staff were very helpful. Good local bars and restaurants are in very close proximity, which is always handy. Rooms are big and nicely themed which made us feel like we were in San Francisco. In summary great hotel in a good location with great staff."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.43921139101861906,
        "helpful_class": 0,
        "review_text": "What a gorgeous place to stay. The ambience was so fitting to the area. Close to transport and plenty of quality places to eat and drink. Walking distance to many local sites. Ideal location for both families and couples. Lovely staff, very clean hotel, room size very generous. honestly no complaints. Would recommend staying here."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 33,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 132,
        "review_days": 0.47864184008762306,
        "helpful_class": 1,
        "review_text": "This is a very upscale hotel in the midst of everything there is to see in Washington DC.  Even though it is a fairly large hotel, it does not feel that big.  The lobby is very attractive but not extremely large.  The coffee shop/breakfast area is also cozy.  There is also an upscale restaurant associated with the hotel, but I did not have the chance to eat there.  I did spend some time in the Round Bar which is always crowded with interesting people.The rooms are large and comfortable with a traditional style.  I was somewhat concerned that I would hear street noise because I was only a few floors above the street on the East side, but that was not a problem.  I liked the quiet heat/AC and there was a very comfortable robe and a good coffeemaker.  The only thing I can complain about is the cost, which is high.  This is a place where you want to get a group rate or some other special package if money is an issue."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 25,
        "expertise": 0.0013519819097640002,
        "user_cities_visited": 71,
        "review_days": 0.818181818181818,
        "helpful_class": 0,
        "review_text": "The hotel was not fully open when I stayed here. It was in the very fine print of the site after I booked, but not in my reservation. It was advertised as an opening sale. It's just it wasn't open. The hotel staff was great, courteous and thoughtful. It felt as if they were schooled to compensate for the hotel's deficiencies. The room was renovated, including the smell of fresh paint. The floor was sloped in the room, there's really no explaining this. The cafe was still in the middle of construction. There is a nearby parking garage that has a practice of beeping the car horns as the cars exit, this begins around 6 AM. Overall the place was not ready to be open, and shouldn't have been booking a guest."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 7,
        "expertise": 0.000860642171466,
        "user_cities_visited": 40,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "I took my daughter to high tea at the Fairmont for her 19th birthday.   It was delicious,  and they even accommodated vegetarian and vegan options.  I would recommend it.   I would have liked more tea,  however, but I didn't ask for it nor did they check."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.9140197152245341,
        "helpful_class": 1,
        "review_text": "Nice hotel, with big wonderful room, wardrobe , bath, shower. Very nice swimming pool. But staff does not know how to solve problems in 5 star hotel. We stayed in room 1028 (14-16 July), 15 of July our safe has been broken and we could not take our money. My husband called to front desk at about 2 pm, then we spent 2 hours in a room, because we were told somebody is coming to open broken safe. After 2.5 hours, my husband visited front desk again, seems like our request has been forgotten.... in 30 minutes eventually safe was fixed. But this is a bit strange, why we should spend 2.5 hours in the room and waiting for the person who will solve problem with hotel safe?... After a guy who fixed it told us, that theoretically this problem can back and if we are afraid of it, we can use safe at front desk. Seriously?! I should always use a lift to take/put my valuable items? Is it a 5* hotel service? Definitely not. Also very big disappointment was with Sky Bar. We chose Astoria, because we wanted to enjoy, 1 of our 2 evenings, there cocktails with a view on a night city. 14 of July they were closed - private party, 15 of July they were closed for private party, as well, but till 9 pm. In the letter from the manager in our room was indicated - Sky Bar will open for all guests since 10 pm. So, we arrived there at 10.30 pm, but party was go on and people at the front desk could not say anything to us. This is not very good manners - to promise / inform about something and do not keep your words. Not a 5* hotel. If I would be at Front desk, at least I would offer 2 cocktails to a room for free and/or free breakfast. But such things do only people who knows what is the 5* service. Will not recommend this place."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.431544359255202,
        "helpful_class": 0,
        "review_text": "This hotel is in a perfect location for the neighborhood full of bars and restaurants, as well as being close to the Wharf and Pier 39. Our trip downtown was also very easy.  We booked a nice suite with a separate living area and pull out couch. I think we will book this room for one of my girlfriend trips."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 31,
        "review_days": 0.07064622124863,
        "helpful_class": 1,
        "review_text": "The staff provided us with a very enjoyable stay! Smiles and a great attitude from arrival to our departure, and always available to help with our questions.The complimentary wine every evening was a nice touch - as was the citrus infused water in the lobby.Very funky decor in a well-sized and appointed room meant it was a pleasure to return to the room every evening.Nice restaurant downstairs that we can definitely recommend.We found the Hotel Monaco to be conveniently located; close to Union Square, within easy walking distance of many dining, entertainment and shopping options, and close to the cable car line.If we return to San Fran, we'll be more than happy to stay here again!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 12,
        "expertise": 0.0033166527120610002,
        "user_cities_visited": 10,
        "review_days": 0.870755750273822,
        "helpful_class": 0,
        "review_text": "Like the other reviews say its just good for its location and over priced.The whole hotel needs gutting and re decorating, very dated.There were no sockets to use for charging my phone.the air con whired and clunked all night and day.Luckily i didnt have much to do with the staff untill i checked out but they all seemed a stroppy bunch,i wasnt even asked if i had enjoyed my stayThere was no where to sit while waiting for my lift to the airport ,so i went and sat on a bench down the street.Not recomended, a dump!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 31,
        "expertise": 0.004592850049652,
        "user_cities_visited": 16,
        "review_days": 0.647316538882803,
        "helpful_class": 0,
        "review_text": "This hotel has improved significantly since our stay last summer. The room has been renovated with new paint and decor. It is very clean and the outdoor patio has comfortable furnishings. The service was excellent as before,  from front desk staff to the managers on duty. They have a new service of free bicycles to use and were in new condition. The location is convenient as it is in Japan town and other restaurants that are dog friendly. We had a wonderful stay and will  definitely come back ."
    },
    {
        "user_review_posted": 166,
        "user_total_helpful_votes": 204,
        "expertise": 0.005855929510827001,
        "user_cities_visited": 104,
        "review_days": 0.28039430449069,
        "helpful_class": 1,
        "review_text": "This hotel is great, perfect location, perfect service. The staff are very friendly. They are on call to assist with any issues you need resolving (Which I had none)Waikiki beach is literally across the road and BAM! you're on the beach. The are convenient ABC stores...well every where but one just on the corner, a Starbucks on the opposite and plenty of great places to eat with in a 5-10 minute walk.The hotel tell provides a great service, wifi, housekeeping ect how ever you pay through the nose for the service and view from your rooms. The hotel has a gym I could access everyday which was great. Reception provided me with coupons for free beverages at the pool bar every day.Will defiantly go back next time I visit Hawaii"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 41,
        "expertise": 0.0033215765503540003,
        "user_cities_visited": 39,
        "review_days": 0.9841182913472071,
        "helpful_class": 0,
        "review_text": "Tea is very pricey and served essentially in the very drafty, very busy entry foyer of the hotel.  We were freezing each time the door open and closed.  It's also a bit like being in the zoo, since each person arriving at the hotel walks through the area where you are eating.  The service and food were below par and the atmosphere was like that of a train station. Also SUPER overpriced and pretentious. Go to the Willard"
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 39,
        "expertise": 0.0014043914818490002,
        "user_cities_visited": 53,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "Quick trip to the city, this hotel filled all our needs.  Great location close to major attractions.  Clean and updated although few areas of the room could use a touch up.  Rooms are small but efficient. Valet parking was great as parking in the area is limited. Breakfast was good and selection was good as well. All the employees we interacted with were friendly.  Must have been the General Manager on duty Sunday morning working the desk- really seemed to be on top of his game!"
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 41,
        "expertise": 0.0011337305527970001,
        "user_cities_visited": 270,
        "review_days": 0.31215772179627604,
        "helpful_class": 1,
        "review_text": "We stayed at the Marriott for 2 nights.  One before our cruise and one after.  The bellman met us at the curb and took our bags right away.  The front desk staff was very friendly.  If your stay is arranged by Norwegian, you will need to check in at the Norwegian desk, located to the far left of the front desk, not the Marriott front desk.  Both our rooms were beautiful, clean and had a great view of the beach.  You will be charged a resort fee, so make sure you use the perks that they provide.  You get 2 free Mai Tai drinks at the poolside bar located on the 3rd floor, free coffee or tea from Seattle's Best coffee, and more.  The motel has two towers, both right across the street from Waikiki Beach, and both have great views.  The lobby is open-air, with orchids and art throughout and truly feels like you are in Hawaii.  There are many nice shops including jewelry, clothing, and christmas ornaments.  They even have their own ABC store.  I would highly recommend the Waikiki Beach Marriott Resort."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 87,
        "expertise": 0.0052362017215630005,
        "user_cities_visited": 167,
        "review_days": 0.7458926615553121,
        "helpful_class": 2,
        "review_text": "I'm not writing this to get a response because frankly there management is a joke anyway. This is only to be a warning to people considering this hotel. I have never had such an awful experience at a hotel, even a Marriott, which is usually mediocre at best. I traveled the world and usually stay in high end boutique hotels but gave this one a shot because a family member works at Marriott. Big mistake! Upon arrival both rooms we had booked were not available even though we booked through Marriott and not a 3rd party. Instead, we had to go across the street to the W, which is a dump! There was no apology for the overbooking and Marriott did nothing to make up for the overbooking. At the W we found a bug in the bed and when  management came up he grabbed it and flushed it down the toilet.  Found a huge urine stain on the mattress! The whole hotel was disgusting! The next night we went back to the Marriott, which was no better. The rooms were filthy. The king bed was fine, but  The Queen mattresses were ancient and you could feel every spring in your back. Housekeeping was useless. They never replaced anything. By the last night we had no toilet paper in our room at all and when we called down to get some they acted like we were being a huge pain. We actually had to call a second time after waiting 30 minutes for it. I guess they didn't expect us to want to go to the bathroom! As we were leaving to check out we found a bug on her bed and called down and the manager Breannathat came up was horrible! She refused to give us anything in writing documenting that we had complained so we wouldn't give her the bug. We took all of the sheets and pillow cases off ourself and found urine stains on one of the pillows. The whole experience was horrible and every time we complained we were informed that because we were there on a lower rate we were at the \"bottom of the pecking order\".  They never apologized for the over booking, the horrible customer service, the non existent housekeeping, or the potential bed bug. But they did tell us multiple times that we were their low class customers. I didn't realize that customer service depended on the rate that you pay. If they are going to make employees feel like 2nd rate citizens and not deserve customer service why even offer that rate? Never again!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 11,
        "expertise": 0.000737343008114,
        "user_cities_visited": 69,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "I stayed here for 3 nights; great location, friendly staff and good facilities. Definitely good value for money. Despite the location there is little noise in the actual rooms.Room only average size, however more than adequate for the price paid in the location."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 12,
        "expertise": 0.006362867336055,
        "user_cities_visited": 8,
        "review_days": 0.058598028477546006,
        "helpful_class": 1,
        "review_text": "The Residence Inn is great in terms of location, fine on the hotel itself.  It's a typical Residence Inn with a breakfast buffet. Parking is $42/day but you have in/out ability. Location is the prime draw for this hotel."
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 64,
        "expertise": 0.0029063009848000003,
        "user_cities_visited": 34,
        "review_days": 0.9238773274917851,
        "helpful_class": 0,
        "review_text": "The St Regis DC is an excellent hotel, well located for all the main attractions, just two blocks north of the White House. The hotel has been open for around 100 years and you really get a feel for the history of the hotel as soon as you pull up, with the architecture and the decor bringing you the vibe and glamour of old DC, of the three hotels we stayed on our trip, this had the most history, you could just tell.Our arrival was managed well and we were well looked after by the bellman and the receptionist who made good conversation and checked us in with ease.Our bags were sent to the room and upon finding our room, we were met by a traditionally styled but luxurious room. This is not a modern hotel, however the modern luxuries you expect such as flat screen TV, charging points next to the bed and fast WiFI were all present - we had everything we would need.The bathroom was on the cosy side, with only a double shower. However everything was functional with good water pressure and toiletries. Nothing was missing.Housekeeping service was also attentive, with a good evening turndown service and the added touch of classical music playing on your return to the room, helping you wind down for sleep.I visited the gym, however did not use this. It was well appointed with modern equipment, however in a small windowless room in the basement. Not the best, but certainly practical.We did not dine in the hotel, however did visit the bar before dinner one evening. Service was excellent with fantastic mixology behind the bar to create some unique cocktails. The oak panelled walls and jazz, gave you a feel for a time gone by but in a good way! We thoroughly enjoyed our pre-dinner drinks and also got to witness the St Regis ritual of champagne sabreing at 6pm - well worth a watch and a quick glass of champers after!This was my first visit to a St Regis and I was thoughtful as to whether it would feel part of a global chain, or whether it would have the more personalised service and individuality of Four Seasons, Mandarin Oriental and the like and it certainly did.If you want a 5*, luxury retreat that is small, cosy and a little traditional then I would certainly encourage a stay at St Regis DC."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 8,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.322015334063526,
        "helpful_class": 1,
        "review_text": "This hotel is not worth the room rates in any way and other than the convenient location, it was very disappointing. There were no drawers in the room to unpack clothing so I kept my things in the suitcase in the closet which had no light\u2026.I had to use the flashlight on my phone to see my clothes. The room was very dark (entry, bathroom, etc.) and depressing\u2026.an old shower/tub in the bathroom, a brick wall to look at and the recycling trucks crashing glass outside the room in the alley way for about 40 mins on Tuesday (3-4 am)! There seems to be no soundproofing and you could hear every step the people made in the room above. I also think it is cheap for a hotel to charge internet fees when the room rates are so high. The staff in the restaurant and at checkout were apathetic and unhelpful. A mediocre-poor experience."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 59,
        "expertise": 0.004102004919809,
        "user_cities_visited": 193,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "From check in to check out, we experienced nothing but the highest quality of service from everyone involved in this hotel.  The room was clean and spacious, with outstanding views of the habour. Thank you for a wonderful stay.  But please note there is no breakfast included."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.088170865279299,
        "helpful_class": 0,
        "review_text": "The concierges were very rude and their policies are not clear at all. When I tried to talk to them about it, they acted like they were bothered by me asking. I would not recommend this hotel whatsoever."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 55,
        "expertise": 0.004196431431591,
        "user_cities_visited": 344,
        "review_days": 0.8247535596933181,
        "helpful_class": 0,
        "review_text": "I have to say having stayed many times in this hotel under it's previous name I decided that staying here after the reno might be a good idea.While I had read the Park had changed to self serve I was not prepared for what happened.How can self serve check-in provide 3 different price totals during the check-in? Asking for help 3 different times from the roving check-in clerk who had different explanations to why this happened.Using a Debt card can also be a problem as the Park managed to to get the debt card locked for several days for further use. Calling the bank they could not figure out how they managed to do this but it was indeed locked out.Now onto the remodeled room.Lets say walking into the room I was not prepared for the colour RED. The wall with the window is Red complete with the blind and the couch.The couch runs almost the full distance of the room by the window. It is about 12 feet long.The dresser that used to sit on the TV wall is gone with the flat screen on the wall complete with a small shelf with pugs and USB plugs just below it in the middle.The night table between the beds has 2 USB plug ins as well as 2 plugs just below.The one problem that I did notice is if you have a room that backs onto the T-Mobile arena and there is a concert you can hear the base of the concert in the room. Otherwise I do believe the rooms were quieter in their new form than before.The one thing about the beds I noticed they are low to the floor and this made it difficult to get out of bed due to bad back.The bathrooms have also been redone with a mix of red/white tile."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.28696604600219,
        "helpful_class": 0,
        "review_text": "Great location and helpful and friendly staff.  Nice ambiance.  Near beach and restaurants. Visiting with family staying at condo and this was close to their place.  Easy walking distance to beach, zoo and aquarium.  Lovely decor in lobby with guest access to computer.  Beach towels, chairs, and mats also available at no charge."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 489,
        "review_days": 0.102409638554216,
        "helpful_class": 0,
        "review_text": "We had a quick 4 night, 5 day visit to celebrate our 25th wedding Anniversary on 3rd July. We arrived very early in the morning so our room wasn't ready - but we were given the use of a courtesy room to shower and change. Pure heaven after our 9 hour flight from Sydney. We had a great room on the 14th floor with a view of Waikiki Beach. The bed was the most comfortable I have ever slept on!  The staff were absolutely marvellous in every way! The next day we were sent a beautiful gift of a bottle of champagne, a bottle of red wine and a box of chocolates plus a balloon bouquet. Our package included buffet breakfast every morning so our days started very well! We have been to Honolulu many times in the past but this was a special holiday for us."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "The workers at the front desk were attentive. When I checked in Cierra even called me to ensure my room was up to my standards and if I needed anything. Also the manager Michelle was awesome she was such a great help for me and my family. I was traveling with 3 children and they made it simple. Thanks again Comfort Inn staff."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 3,
        "review_days": 0.706462212486308,
        "helpful_class": 1,
        "review_text": "we stayed here 2 nights mile at Vegas. It's right across the street from the Vegas practice Arena which we were able to go ice skating at. This hotel is so pretty the view from our room of the canyon was just lovely the pool was so nice it's really pretty and there's so many of them so it's not just full of a ton of kids. The casino looks so much nicer than the casinos down on the Strip though they did smell a little bit smokier than some of those. Don't we ate at the buffet there which was really good. The only downside was the wife I was terrible even when we got the upgraded Wi-Fi. That really was a big downside for us as my husband is a vlogger."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 2,
        "expertise": 0.00040070384501400005,
        "user_cities_visited": 8,
        "review_days": 0.42880613362541004,
        "helpful_class": 0,
        "review_text": "This is an older hotel that has been well maintained.  The lobby is attractive -a good  place to enjoy a coffee and newspaper in the morning.  The rooms are OK.  The furniture and carpets could use an update.  We had a partial ocean view from our balcony.  That was one of the best parts about staying at this hotel as we had a view of Waikiki beach from our balcony- not another hotel.  The breakfast buffet is very good but pricey.  One can order from an ala cart menu but that is pricey also.  I would suggest finding someplace else for breakfast unless breakfast is included with your room."
    },
    {
        "user_review_posted": 575,
        "user_total_helpful_votes": 719,
        "expertise": 0.005960402784374001,
        "user_cities_visited": 296,
        "review_days": 0.519715224534501,
        "helpful_class": 1,
        "review_text": "We booked our stay as a HH Rewards stay.  Our very early flight arrived very early.  Took a taxi from Midway to the hotel.  About $40 for three.Took the elevator to the lobby floor.  Even though it was early, before 10:00AM, a room was available for us.  Not the original room we booked but still a room.We were on the 7th floor overlooking a side street.  Very large, spacious comfortable room.Breakfast buffet was included with our stay.  It's a little bit more than the standard HH buffet.  Yes, the lines can be long but be patient and you'll finally get your food.  Seating can be a problem but also, be patient, be mindful of those ahead of you, and you'll find a seat.Stephen, at check-in, was very kind and checked us in quickly.  He was very thorough inhis description of amenities.The hotel is across the street from Whole Foods in case you want to get a healthy snack, lunch or dinner.  Down the street is a Walgreen's in case you need to get something from the pharmacy.  A Target is in the next block if you forget something more substantial like clothing, etc...Easy walking distance to many attractions.Would stay again."
    },
    {
        "user_review_posted": 1103,
        "user_total_helpful_votes": 353,
        "expertise": 0.00144340678012,
        "user_cities_visited": 349,
        "review_days": 0.25903614457831303,
        "helpful_class": 1,
        "review_text": "Arrived at Don Muang after trip in shuttle from Suvarnabumi - nice air conditioned walkway link between the airport and the hotel. Arrived at 14.00 - just in time for check-in. Easy check-in. Very nice room with very comfortable bed.Lobby restaurant with various snacks and drinks - expensive as usual in Bangkok hotels at 230 Baht for a large Chang. Cheaper food outlet called The Bridge on the walkway to Don Muang - with very reasonably priced lunchtime buffet which looked very good, and also cheaper drinks.  Also Henry J Bean's American style restaurant - only open in the evening and another restaurant - looked empty.We used the outdoor pool and used the towels provided.  Not a very large pool and quite difficult to get in and out.  Poolside bar but not manned - you had to call the Reception.  Fountain empty - a shame as otherwise a nice garden area.We ventured out onto the street and ate at one of the local restaurants under the bridge.  Very welcoming.  Menu in English.  Large Changs at 70 Baht.  Total of 560 Baht for 4 main courses and rice and 3 large beers.  Very tasty - easiest way to find is by using hotel walkway towards airport and then down the stairs.Good night's sleep.  All in all, a very pleasant stay and will certainly use this hotel next time."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015505496611430002,
        "user_cities_visited": 32,
        "review_days": 0.07064622124863,
        "helpful_class": 0,
        "review_text": "Stayed here for 3 nights. Wasn't sure we were going to like it because it is off the strip. We loved it! We stayed in a one bed room. It was very clean and by the pool. The pool was awesome. Adult & kid pool with hot tub. Everyone was very nice here. Already booked our next visit."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 15,
        "review_days": 0.118838992332968,
        "helpful_class": 1,
        "review_text": "This was the 5th or 6th time we have stayed at this hotel and it is always fantastic but today the staff was truly amazing. We arrived early and were told our room would not be ready for a while but I was receiving a room upgrade as a Platinum Elite member and I was traveling with my wife and two kids. They promised to call when the room was ready (and actually did!!!) and the bell desk was fantastic with my bags which included my kids stuffed animals, so precious cargo there!! After spending the afternoon enjoying the city, we arrived back at the hotel to be greeted by a bellman who offered to get my keys for me along with my bags. I wish I remembered the gentleman's name who was our bellman but he was nothing short of fantastic. Unfortunately we received a phone call about a family emergency approximately an hour after checking in and we had to leave abruptly. I explained the front desk what was happening and told them I understood if they needed to charge me for the two nights I was scheduled and certainly for today as we used the room. Josh told me our folio balance was adjusted to ZERO and he sincerely hoped our family member was going to be ok. I love that Marriott empowers their employees to make these decisions (or at least gives the impression they do!) and they truly value your business and you as a person.This hotel continues to deliver in a very competitive city, it doesn't receive the credit it deserves, likely because of the location in the financial district rather than the Gold Coast. Do yourself a favor and give this hotel a chance and deal with an extra $5 cab ride, this is as nice or nicer than any other 5 star hotel in the city."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6018619934282581,
        "helpful_class": 0,
        "review_text": "We stayed here for a couple nights and we impressed with everything it had to offer. I have stayed at other places in Waikiki, this is modern  and close to everything. Great location, amazing noodles right across the street. The line always looks long, but it\u2019s fast!! Nordstrom Rack next door. International Market as well. The rooms are quite spacious and the pool is nice. The bar is amazing! I would come back in a heart beat!!Thank you,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.50985761226725,
        "helpful_class": 0,
        "review_text": "The rooms are great, and very clean. The free breakfast and free WiFi are nice perks. Not much in the immediate area, but it seems safe and is a 5 min walk to the Metro. Staff is friendly.  Highly recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.876779846659364,
        "helpful_class": 1,
        "review_text": "My husband and I stayed at the Palms hotel we had to have surgery on our dog\u2019s acl. We found out we had to stay another night. When checking  in we asked about staying another night.  The room rate went from $90 dollars to $275. Unhappily we agreed. We were told it was Electric Daisy Carnival not know what that was we checked in to our room... We really like the pool at the palms so Thursday morning we get ready to go to the pool and are informed there was a concert and to get in to the pool it would be $75 for my husband and $35 for me. I was so frustrated I asked to speak to the manager. When she came out and said there was nothing she could do! She was young and had no concern about how I was feeling where has compassion gone? The whole experience Unbelievable frustrating!! Andrea Van Zago Skrocki"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 6,
        "review_days": 0.6467688937568451,
        "helpful_class": 0,
        "review_text": "Staff very nice and helpful. Rooms are beginning to look dated and the sofa was extremely uncomfortable to sit in. Didn\u2019t eat in dining room this visit. Have had breakfast there before and was very good."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 7,
        "review_days": 0.43483023001095206,
        "helpful_class": 1,
        "review_text": "This may be one of the original luxury hotels in Dubai but it still punches above its weight. With an excellent swimming pool and dining outlets on the lower few floors, there is something to be said about the club rooms on the top levels, featuring a great club lounge offering cocktails and prosecco in the evening.It's well located too next to the Dubai Mall and the free shuttle bus service is well worth using to head to see the outstanding fountain display or spend your hours in the vast shopping complex.The rooms we have been told are being updated, even though they are already well appointed"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 17,
        "expertise": 0.001952995696789,
        "user_cities_visited": 75,
        "review_days": 0.10514786418400801,
        "helpful_class": 1,
        "review_text": "We booked 2 nights here last minute after reading trip advisor, and we definately picked well! This is a unique hotel, in a perfect location, just a few blocks from the market and easy to get pretty much everywhere in the city.Check in and out was a breeze, staff were all lovely and helpful, and the room was gorgeous. Loved the full size Molten Brown products! Would def stay here again if in Seattle.A fantastic stay!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 4,
        "review_days": 0.072836801752464,
        "helpful_class": 1,
        "review_text": "The neighborhood represents a nice sample of the best SF has to offer.The hotel is a very convenient way to feel  like a localThe \"F\" line has a stop just in front of the hotel and leads in a few minutes to everywhere"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.6358159912376781,
        "helpful_class": 1,
        "review_text": "It was our first time to stay at this beautiful hotel. The first impression was of course, luxury and gorgeous, but after we met some lovely staff there, they made us relax and we could enjoy very much! Especially thanks to Tippie, Guest Service Manager, she took very good care of us. We definitely recommend this 5 stars hotel to other people and will visit again^^"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 19,
        "expertise": 0.001014578169614,
        "user_cities_visited": 339,
        "review_days": 0.244249726177437,
        "helpful_class": 0,
        "review_text": "American inspired decoration hall was spectacular. Staff was really kind, mostly the guy from reception that put us on the last floor of the hotel, which had breathtaking views. Thanks for everything!!!breakfast was also greatThe only negative thing was that the air conditioning didn't work very well, and we could.feel some air entering from the windows.Anyways, amazing stay, thanks!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.737677984665936,
        "helpful_class": 0,
        "review_text": "The kindness and attention to detail is incredible at Sofitel. The floor to ceiling windows on the higher floors have terrific views of downtown Chicago. You feel like your are sleeping in the clouds above the beautiful Windy City skyline"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9337349397590361,
        "helpful_class": 0,
        "review_text": "Room 309 and 301 were both unclean and presented me with many bites on my face, legs, arms, hands and back in less than 48 hours. I was left to find residency at cost to me after refusing another room"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 38,
        "review_days": 0.64512595837897,
        "helpful_class": 0,
        "review_text": "Enjoyed 7 nights with family, this is our second time staying at the Hilton Waikiki Beach (old Prince Kuhio). Staff were great and very attentive. Rooms are modern but quite small. Beds comfy, pillows could do with replacing. Food was mediocre at MAC247. Omar the bartender was very pleasant. Great atmosphere and the hotel is away from the hustle and bustle of the main strip. Trolley and bus stop is right outside hotel, loved it. Being an HH member free wifi and thank you for the complimentary drink coupons HWB!! Would stay here again."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 10,
        "review_days": 0.112267250821467,
        "helpful_class": 1,
        "review_text": "We chose this hotel for the location, and it served us well for getting to the river, the Art Institute, Millennium Park. It is an old, historic hotel, and the rooms could still use some updates. The bathroom was small, and as a result, there really isn't room for the newer type of curtain rod. The shower curtain itself was old, the shower head was okay, not a lot of water pressure. The room itself was pretty good, with plenty of space in a room with two double beds. I probably would not stay here if I was on a trip that involved lots of time spent in my hotel room, but as a place to pop in and out of between enjoying Chicago, it was just fine."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 1,
        "review_days": 0.7437020810514781,
        "helpful_class": 1,
        "review_text": "This is a Timeshare resort. No doubt. We signed up for a free stay going in with the expectation that we would sit through a 2 hour presentation. And that is what we got. They are persuasive so just stick to your guns about not buying. After 2 hours and a lot of 'No's we got our money back and our voucher.Hotel room is very nice - Bed was dreadfully uncomfortable. Ended up leaving to stay elsewhere because the bed sucked so much.Although the hotel didn't seem too far from the Strip - you are already doing tons of walking that it got to be uncomfortable."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "The River Inn is the perfect place to stay, especially if you are looking for a quiet, apartment-style hotel with a welcoming and helpful staff!  The location is a 5 minute walk down a residential street to the Foggy Bottom Metro stop and a Starbucks, so convenient!  We spent 4 nights in a 1 bedroom suite on the 6th floor. The 1st night we ate in the hotel restaurant, DISH. The food was delicious (chicken sandwiches, beef cheeseburger, and fries) which they made even though it wasn't on the dinner menu.  The apartment was clean and exactly what we needed with a full kitchen, dishes, and a dining table.  There are several restaurants/places to buy groceries (Whole Foods, Trader Joe's, 7-Eleven, CIRCA, etc.) within walking distance.  The 2 double beds were comfortable; water pressure in the shower was good and the vanity counter was perfect outside the bathroom door.The only problem we encountered was the KEY CARD system, which is older and needs to be updated.  We had to get our cards rekeyed a few times, but the desk staff was happy to assist us.  Thanks to the front desk and doormen for loaning us an umbrella, and getting us a cab for our ride to the airport.Overall, the best stay away from home. Love this place!!!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 32,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 51,
        "review_days": 0.895399780941949,
        "helpful_class": 3,
        "review_text": "We just stayed her for a week in June with our teenage daughter. Returned after staying here on our honeymoon 17 years ago. Had the most wonderful time. Room in Ocean Tower on 6th floor had beautiful view of ocean and Diamond Head. Front desk staff was very helpful and friendly. Ate the breakfast buffet in the restaurant several times and it was delicious with many great choices...made to order omelets, bacon or sausage, bagels, crepe of the day and lots of fresh fruit. And beautiful view of ocean from our table.Bottles of water in room every day, along with plenty of shampoo, conditioner, body wash and towels. Beds and linen of nice quality. Pool hot tub were wonderful. We never had trouble getting 3 chairs together at pool. Loved the beach. Less crowded than Waikiki but that is in walking distance. Location convenient for walking to stores and restaurants. Took the hotel trolley to Diamond Head. Able to rent a car from our hotel. Just a perfect vacation!"
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 20,
        "expertise": 0.0006790766351880001,
        "user_cities_visited": 76,
        "review_days": 0.929353778751369,
        "helpful_class": 0,
        "review_text": "The property is located in an up and coming neighborhood called NOMA and it was rather sketchy.  The parking was outrageous at $50 per night including taxes/fees. I would not stay at this property again just based on location."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 15,
        "expertise": 0.0012636908516690001,
        "user_cities_visited": 25,
        "review_days": 0.452902519167579,
        "helpful_class": 0,
        "review_text": "We booked the shangri-la apartments about 9 months in advance and got a fantastic deal on them.We arrived around 9 in the morning and asked if there was any chance we could check in early and we told that 1 of our apartments were ready and that we could check it which was brilliant.The receptionists were friendly and extremely helpful and allowed us to have a drink whilst waiting.The rooms were delightful. Clean and tidy. We a had tea a milk provided but when asked for more it arrived in minutes.The pool was lovely and offers a brilliant service and the raspberry lemonade and watermelon and mint lemonade was exceptional and refreshing . We had lunch here several times and on both occasions was delicious.Great location and the metro was also easy to use.I'd definitely stay at this hotel again.Brilliant attentative staff."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "The floor was quite creaky with tile peeling and chipped. The bathroom mirror was chipped all along the bottom as well. There were odd cuts in the shower tile. The amenities provided, water, coffee etc. were more suited to a single person rather than the 3 people we booked for. The addition of the piano bar in the lobby made conversation , even with the front desk a challenge at best. It's uncomfortably loud. The bar patrons who step outside to smoke were right beneath our window which was disruptive and unpleasant. We've stayed at The Maxwell many times over the years and always enjoyed it a lot. After this experience , along with the difficulty we had trying to settle our bill upon check out, it's day 3 and it's still not resolved and the incidental hold is still on our card, we won't be staying with The Maxwell again. It really feels there has been a change with the hotel from the past. We're still paying a mid range price for a budget experience. The $40 a night parking is ridiculous as well. I've heard from staff \"it's comparable to other Seattle parking\". That may be true but I'm not a guest of the city of Seattle,  I am guest of the hotel. I don't charge guests to my home for parking. The constant attempt to sell hotel branded items seems cheap to me. Leaving an available price list is one thing but peppering the room and hotel and emails from the hotel with items for sale seems grasping. A truly disappointing and stressful stay that has ended our business with The Maxwell going forward . If you've stayed in the past, don't expect it to have remained the same quality."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 14,
        "expertise": 0.001831623082864,
        "user_cities_visited": 249,
        "review_days": 0.020810514786418002,
        "helpful_class": 0,
        "review_text": "Booked a room for a short stay and was impressed from start to finish of our visit.  The room faced the Bay Bridge, which led to a nice view in the evening and at dawn.  The room was well appointed and small, but we didn't feel cramped.  The bed was extremely comfortable and the linens were crisp and clean.  The robes were cool - if you're into room robes, these were animal print and fun.  The lobby area was comfortable and fresh infused water was available throughout the day.  We did not experience any ambient noise issues as others have reported, but ymmv.  Maybe we were the ones making the noise."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.00328587075575,
        "helpful_class": 0,
        "review_text": "I really enjoyed this property much more than I expected., The room was exceptionally clean and the staff helpful and friendly.It is far enough from Waikiki for me. I     would definitely stay here again without hesitation. My only complains are the toilet was so low that getting up was a task. A comfort height toilet would have been fantastic and the air conditioner  a little loud"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "Hi all... its my second day in ohana waikiki east.. and i was suprised they charge my card even i paid already in full  in cash before i check in.. i cancelled my first booking last week because i saw one economy room which is very cheap so the time i cancelled the first booking i made a phone call and ask if its cancelled already then they said yes its cancel already then the next day i arrived here in the hotel i paid cash with deposit fee. So now my rcbc card text me saying that the same hotel charge me for 1000 usd and another 300 usd even im not even doing anything i dont even buying from their hotel coz i know its going to be expensive.. when i complain this to the receptionist they said they didnt see any charges at all even the second gurl from the front desk also said they didnt see any charges because i paid in cash.. until i said i want to talk to their manager and the manager was so nice and assist me with my problem and they said they will talk to the outrigger site and she said they will fix this problem.. now i called my rcbc card they didnt get any report from the said hotel, so i need to go back again tom to the front desk until they fix my problem with my card... the receptionist are all arrogant.. if not for my son(whos going toCompete this coming wed ) im not going to stay here in this hotel.. horrible costumer service and most arrogant front desk i ever met in my whole life... my stay here is up to thurs.. my hawaii vacation was ruined already .."
    },
    {
        "user_review_posted": 253,
        "user_total_helpful_votes": 109,
        "expertise": 0.001981299982249,
        "user_cities_visited": 296,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "We stayed here for one night, hotel prices in san francisco are really high, the room was ok, the bathroom was recently renovated. the bed was not very big. they offer complimentary coffe, tea and biscuits in the morning, just don't expect a full buffet."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 15,
        "expertise": 0.000887244388217,
        "user_cities_visited": 25,
        "review_days": 0.5744797371303391,
        "helpful_class": 0,
        "review_text": "I was visiting my daughter in DC and found a special deal at the Mayflower Hotel, so booked it.  What an incredibly fortuitous booking!  This place was fabulous!  It combines extraordinarily historic features - a grand ballroom where inaugural Presidential balls were held from Eisenhower through Reagan - with up-to-date comforts.The restaurant/bar at Edgar's was extremely accessible for either a cocktail or breakfast, and the staff was incredibly friendly and gracious.  In fact, all the staff had very accessible demeanors and made this a very comfortable stay.About the only negative was that the room I was in was a bit small, and had an odd shape.  The bedroom and bathroom were very closely connected, and the TV was set back in an odd alcove.  Perhaps it was not a typical room, and the result of a retrofit of a hotel property that has been in existence for quite a while.  However, this was just a minor complaint for me, as the bed was very comfortable and I what I sacrificed in floor space didn't matter much when I was asleep!Finally, the fact that this property was in such a good location - near a Metro station and restaurants, etc. - made The Mayflower a property I will make sure to return to the next time I am in DC."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 7,
        "review_days": 0.43702081051478603,
        "helpful_class": 0,
        "review_text": "Fortunate to spend 7 nights in this most luxurious hotel. From the moment you arrive you are treated special and nothing is too much trouble. From being greeted at the Hotel entrance to receception and having bags delivered by hotel staff everything is friendly, caring and professional. Ideally located you are both near the beach and shops and close to local transport. Everything is within a short walk and the night time atmosphere is absolutely breathtaking with soft lighting and receptacles with open flames out front. Every evening the house keeping staff turn down your bed and prepare your room. The pool area is delightful and cosy.  If you want to pamper yourself try this hotel you will not be disappointed."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 17,
        "expertise": 0.0012652175512150002,
        "user_cities_visited": 33,
        "review_days": 0.156626506024096,
        "helpful_class": 0,
        "review_text": "This is the second time I've stayed at this hotel for WEFTEC. A trade show for the water/wastewater industry at McCormick Plaza.  This is the first time I have traveled while disabled.  Because foot surgery I had stay off of my right foot.  I was worried before traveling about how things would go. I was lucky to travel with my sister and a cousin and they kept an eye out for me but I think I could have done this alone.  Everything was accessible by crutches and my knee scooter. When ever I was leaving or arriving at the hotel the doorman was right there to assist me.  They were extremely helpful with getting cabs and helping to load my crutches or scooter as well as making sure I got out of the cabs safely.We had a room with two double beds that had a fantastic view. The bathroom was big enough and a desk with plenty of room to work.  Coffee maker was awkward to use.  We got a refrigerator delivered to the room and were able to set the coffee maker on that.  As with many hotels the electrical outlets seem to be few and in odd places.  I accept these issues as part of the charm of this hotel.  I appreciate the history and beauty of  it. When making my reservation I didn't think to ask if they had rooms that weren't carpeted for disabled guests.  That's OK, everything worked out.Many of the staff were the same that I saw two years ago when I stayed here the last time.  They are all very helpful and good at their jobs.  This says a lot for the Congress.  This is a beautiful old hotel. I appreciate the beauty of the lobby and if you ever have the chance go up to the Gold Room, it's one of the most beautiful places you'll ever see!Thanks to everyone at the Congress Plaza Hotel that made my disabled stay a really good stay!"
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 29,
        "expertise": 0.0015657592618860002,
        "user_cities_visited": 33,
        "review_days": 0.7508214676889371,
        "helpful_class": 1,
        "review_text": "we stayed at the Royal Hawaiian for one week and absolutely enjoyed our stay, the hotel is split into the old part and a more modern addition called the Malani Wing, we wanted a room with a deck overlooking the sea so we stayed in the Malani Wing and signed up to a club room which gave us lounge access, breakfast and evening drinks and nibbles, it was well worth it. The rooms are adequate in size  and the bed was very comfortable, our deck gave us a great beach front view and was very sunny, the hotel is right on the beach so access is great, the pool is small but sufficient to cool off in.The hotel has a lovely bar and restaurant on the beach side which was well visited, the old part of the hotel is lovely and has wonderful history."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 45,
        "expertise": 0.0013559076027830001,
        "user_cities_visited": 62,
        "review_days": 0.7223439211391011,
        "helpful_class": 0,
        "review_text": "I\u2019d give 3.5 stars if I could. As mentioned in other reviews, the hotel is in the middle of the Tenderloin which is a rough area with a lot of homeless people. It is close to many tourist areas but not a great place to walk, even during the day. The hotel offers a free shuttle which is limited to certain times  and you have to reserve ahead of time. We opted to use Uber and most locations were less than $10. The website for the hotel over embellishes the amenities of the hotel. The pictures on the website made it seem a lot more updated than it actually was. The room was clean but basic and did not have air conditioning. The towels were worn. The hotel offers complimentary wine on the rooftop bar from 5-7 pm every night, and you receive a coupon for continental breakfast each morning. The breakfast was very basic but had a lot of options - bagels, cereal, toast, fruit, etc. Staff was friendly and helpful."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 9,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 5,
        "review_days": 0.023001095290251003,
        "helpful_class": 0,
        "review_text": "Get away from the thronging masses of Honolulu and Waikiki beach.A classy, upscale venue with several onsite restaurants and bars to choose from.My and my wife loved the spa especially, the lomi lomi is a must do for any tired traveler.Beautiful sunrises!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.37787513691128105,
        "helpful_class": 0,
        "review_text": "It is my Second time to stay Ibis.  As hotel is Very clean and convenience to city.   This time, I find that there is opened 7-11 in hotel lobby, so great that I can easy to buy snack and water at any time and the price is same with other branch."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.923329682365826,
        "helpful_class": 0,
        "review_text": "Perfect stay in Bangkok ! Very good hotel with a nice view on the city, lovely by night.The room was very nice and clean and confortable for two with a large bed. The food in the restaurant was really good and tasty.I recommend this hotel for couple."
    },
    {
        "user_review_posted": 183,
        "user_total_helpful_votes": 141,
        "expertise": 0.003630325426929,
        "user_cities_visited": 65,
        "review_days": 0.314895947426067,
        "helpful_class": 0,
        "review_text": "I have always liked staying in the Hyatt Regency Washington Hotel when I have business in Wasginton DC. It is a high rise building in the Penn District of the city. The Hyatt Regency Washington Hotel is a central, upscale, conference hotel and it only takes about 10 minutes to walk from there to the Supreme Court, the U.S. Capitol, the National Mall and Union Station. The Museum of Natural History and the Verizon Sports Centre are also close by. So the situation is erfect and I have also always found this hotel to be excellent value for money.On family visits to Washington DC, the Hyatt Regency Washington Hotel is also amongst the hotels I consider, because the amenities include a hip bistro/bar with a fireplace and high ceilings, a cafe serving breakfast and lunch, a coffee shop and a deli. The indoor heated pool and gym are available at no additional charge and provide a great way to keep fit, or unwind, as appropriate.I like the rooms in the Hyatt Regency Washington Hotel too. The floor to ceiling windows make the rooms bright and light. Wi-fi is available for a fee and there are 42-inch flat-screen TVs with cable channels, iPod docks, coffeemakers and minifridges. It makes life easy whether business or leisure is involved in your trip. The staff are also courteous and professional and the rooms have always been spotless.All in all, I can highly recommend the Hyatt Regency Washington Hotel. I have used it on several occassions before, and have no doubt I will stay there again.Valerie Penny"
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 57,
        "expertise": 0.0036804771470330005,
        "user_cities_visited": 52,
        "review_days": 0.262869660460021,
        "helpful_class": 1,
        "review_text": "We stayed there for a week as part of a tour group and we were pretty happy with the location, staff and services we received.  Ensure you enjoy the farmers markets everyday across the street (two locations) to enjoy local fruits and foods.  Accessibility to beach and tour trolleys is great, walking distance to most restaurants for all budgets, as well as to major shopping.  Hotel is a bit outdated but nicely equipped.  Our room was facing the construction and it was VERY noisy to the point of not enjoying sitting on the balcony.  Noise is minimal if door to lanai is closed.  Staff is very friendly and will accommodate most requests.  Pool area is a bit small for the size of the hotel but had room to sit for the most part.  Elevators can be slow during peek times.  Did not eat at the hotel.  Rooms provided fridges which was great.  There's a single coffee cup maker as well.  Bell service was fantastic - they are always around to help.  Also concierge and tour desks were extremely helpful!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.47316538882803905,
        "helpful_class": 0,
        "review_text": "My room was musty, with a couch that was filthy. The room was large but tired and the furniture smelled so bad I didn't want to sit anywhere. The fridge had broken doors and shelves. When I complained, nothing was done to resolve the issues."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9463307776560781,
        "helpful_class": 0,
        "review_text": "Had a issue with our room not being ready for over 2 hours but they went above and beyond to make it right for us and upgraded us to a suite, my wife and I could not be any happier, when we come back it would be a privilege to stay at this resort again, we cannot thank the staff enough, from the time we checked in to housekeeping to the time we checked out thanks for a great memory that we will cherish forever, was a great way to spend our 40th anniversary"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 16,
        "expertise": 0.008520602694717001,
        "user_cities_visited": 178,
        "review_days": 0.49397590361445703,
        "helpful_class": 1,
        "review_text": "The hotel, although touted as being \"at\" Union Square, was somewhat of a walk. The exterior of the building is quite beautiful. Hotel misses an opportunity to tout its history, though, by not addressing it in some way that makes the choice if staying at that hotel special.The interior, though somewhat trendy, appears to be a little tattered.  Two elevators serve the entire building -  and are also used by staff instead of a dedicated service elevator for their use. This means the elevators are quite slow because they are using them for everything that staff would typically use a service elevator for.Valet parking was quite expensive though the valet crew was responsive and very professional.The king room reserved for 5 nights had carpet stains, shower curtain mold, and dented, scuffed, and dirty furniture. Closet space was ample and the bathroom was large. But there was little bathroom storage space for daily placement and use of toiletries. Duvet was sandwiched between flat sheets implying that cost cutting was more important than guest comfort - nothing seems cheaper and more unwelcoming than a duvet that has no duvet cover and is instead exposed because the cover sheets slip.  Very tacky and unhygienic.Restaurant inside is limited and dedicated breakfast restaurant served undercooked eggs Benedict.Vagrants routinely camp outside and harass guests - doormen often engage in conversations with each other and ignore guests.Unless and until improvemts are made I cannot recommend this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.11117196056955,
        "helpful_class": 0,
        "review_text": "Recently taken over by Hilton, this hotel needs lots of help.  The main restaurant and room service have been closed.  Some public areas are almost seedy.  The rooms look worn--carpets worn and dirty, mattress lumpy and sagging, \"modern\" chairs instruments of torture trapping one's arms inside the \"cage\" while one's weight sinks the seat almost to the floor. Old good features in the bathroom have been replaced with new inefficient ones--such as old storage space in the front face of the sink area replaced with a too-high shelf beside the toilet which reduces the space available for transfer from a wheelchair.  We used to stay at the Parc 55 often when we visited SF.   We're sad to see the \"old lady\" in such disrepair."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.031215772179627004,
        "helpful_class": 1,
        "review_text": "The staff at this location reminded me why I stay at Hampton Inns.  Everything you expect from a hilton family hotel and more.Luigi at the front desk made sure I knew how to use the CTA train system and gave me printed instructions, and the contact info for taxi service in the suburbs."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 39,
        "expertise": 0.0014675052410900002,
        "user_cities_visited": 73,
        "review_days": 0.9501642935377871,
        "helpful_class": 0,
        "review_text": "WOW! What an amazing holiday in Dubai. We were immediately greeted by the lovely Edna at the front desk who made us feel welcome by taking us for a snack and drink at the bar while she organised our room. She found out it was our 1st wedding anniversary and ensured she upgraded our room and made our stay so lovely. The next day (our anniversary day) we were sent chocolate cake and a card from the hotel as well as a banner draped over our bed with two little love birds made from towels.We thoroughly enjoyed all food ventures offered at Jumeirah resorts and utilised out Jumeirah Flavours package to the fullest.Shame about the outlook of construction but other than that no complaints!!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 21,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 5,
        "review_days": 0.357064622124863,
        "helpful_class": 0,
        "review_text": "We were looking forward to tea at the St. Regis, but we were overly optimistic that this vaulted brand would exhibit its noted excellence in its afternoon tea.  Instead, we were served tea in a busy and noisy lobby on a table lower than the seats.  The sandwiches were sparse and the cucumber had ice chips, although the pastries were fine and the scones were good.  We were disappointed to learn that we would be charged for a couple of extra tea sandwiches-complimentary in all other teas we have enjoyed-at $55.00 per person we expected, rightly, I believe, substantially more elegance, much better food, and at least a bit more grace.  This tea is not worth either the price or your time."
    },
    {
        "user_review_posted": 182,
        "user_total_helpful_votes": 42,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 49,
        "review_days": 0.048740416210295005,
        "helpful_class": 1,
        "review_text": "Bluegreen Club 36 was a warm and welcome get away stay while in Las Vegas.  Only 10 minutes from airport and about 7-9 minutes from Las Vegas Blvd.  The rooms were comfortable with a living room, bathroom, bedroom and kitchen, everything that is needed while away from home.  The pool area and sun roof were quiet and there was also a nice workout facility.  The staff were very friendly and informative about the area."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.5991237677984661,
        "helpful_class": 1,
        "review_text": "It was our second visit and since our first time was not memorable we decided to if the hotel one more shot. We went to our room and found out during the evening hours renovation was going on until 12 midnight in our building so good night sleep never happened; hotel said sorry, gave us ear plugs.  My response why at night when people are sleeping.  Then one day we left our room only to realize left our cell phone return and found hotel staff in our room without permission as we had the sleeping  card out. They said that they need to hang sheer blinds in the room. I said why now not when we are gone.  Thus we were not happy."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.950711938663745,
        "helpful_class": 0,
        "review_text": "My husband and I stayed for a week at the Outrigger, and we couldn't be happier with the hotel and the staff.  Everyone was so friendly!  The hotel itself was absolutely beautiful, and perfectly clean.  Our room was always kept organized and clean, and the housekeeping staff were always friendly as well.  The location of the Outrigger can't be beat-and the beach amenities were on point!  Stunning views, great food and friendly staff. The Outrigger made our first trip to Oahu an absolute joy."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.22070098576122602,
        "helpful_class": 2,
        "review_text": "Upon checking in we had to switch one of our rooms due to uncleanliness and a fowl smell. Not too big a deal as I understand things happen. In addition, I planned ahead and called in advance to request mini fridges in the rooms as well as get confirmation on parking rates. Fridges were not in the room upon arrival. Again not too big of a deal. However upon checking out the front desk stated valet parking was 69.00 a night but when I called I was very specific about the length of time I was staying and they stated it was 69 for the entire stay being able to go and come as we please. The manager would not honor the rate for 1 night which I was told over the phone and even worse had a horrible attitude and absolutely zero class. Im local to Chicago so had I known the rate was per night I would have made other arrangements.In addition to the parking rate incident when needing to get a dolly he snarked at me that I couldnt use them myself and that they had to call conceriege which is absolutely fine however no reason to be snarky and have an attitude, remind you this the manager we're talking about here. Only benefits here were the cozy beds but I definately wont be staying here again or recommending to a friend. I'd like to add, Im a pretty darn nice persom, not typically one for altercations or complaints. Unfortunate especially given all of the money that was spent here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.8088718510405251,
        "helpful_class": 0,
        "review_text": "I have come here many times! The best Sheesha you can have with a free view to the Burj Khalifa is here! Ask for Kuldeep and Mahindar to serve you the drinks! Especially the Lima (mock tail)! The music is great as well DJ None wow! He\u2019s amazing!"
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 53,
        "expertise": 0.004934954231057,
        "user_cities_visited": 34,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "We booked this hotel for 3 nights.   When we checked in late at night, we were told our room  was not available and told us to check in at the sister hotel Hilton for one night and checked back in the Parc 55 for 2 nights.  They told us the hotel had a conference.  We were not happy to hear that considered it was very late at night 1:30 am with 2 tired kids.  Parc 55  compensated us for a  free night and free breakfast.  Apparently Parc 55 knew  the room would be unavailable to us and should have notify guests  ahead of time so we can be prepared and go directly to the right hotel.  We even confirmed with them that day we will  be checking in late, and they didn't even have the courtesy to let  us know about the situation.  The inconvenience of packing and unpacking and moving back and forth between hotels was a hassle.The hotel is very closed to BART and restaurants.  Uber/Lyft  is about $30 to and from SFO. Walgreen is down the street that sells everything.  Big Bus hop on hop off stop is in the corner of hotel. Chinatown is  about 20 minutes walk.  The room is big and bed and pillows are firm.  The bathroom needs to be updated.  The breakfast has cold and hot food including chicken congee, dumpling buns and noodle.  With a big hotel like this, there was no complimentary coffee, tea, or hot water in the lobby.  There is only 2 free computers with printer for guests to use in the Fedex room.  Free internet in room sometimes will stop and turn back on.  This is my first time seeing a cool elevator like that. You just entered the floor you want to go on a small screen, and the elevator will group everyone that goes to that floor or close to it.  Check out was fast and friendly staff."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 17,
        "expertise": 0.0013634715720110002,
        "user_cities_visited": 17,
        "review_days": 0.21522453450164203,
        "helpful_class": 2,
        "review_text": "Our travel agent recommended this hotel & it has been fabulous.  Well located, great rooms (we had mountain view with king bed) the staff are lovely, concierge desk friendly & helpful, Steve on reception was particularly helpful.  They even let us store our bags on the last day and as we had a very late flight invited us to come back later in the day and use a complimentary room to shower & change in preparation for our flight.  Nothing was too much trouble.  I would heartily recommend this hotel, reasonably priced, no resort fee, will definatly stay here again."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 140,
        "expertise": 0.0056989487641580005,
        "user_cities_visited": 109,
        "review_days": 0.9753559693318731,
        "helpful_class": 0,
        "review_text": "I agree with the last coupe of reviews regarding the style and location.  It is in a busy area which is both good and bad. You're right in the middle of everything.  If you want to feel a little more 'away from it all' this is probably not a good choice.  I also agree with the last couple of reviews mentioning a slow bar and lack of recognition for Bonvoy members.  This feels more like a hip boutique hotel (positive) but your Bonvoy status isn't going to get you much (negative).  It's a fun alternative to the large hotels right on the beach.  I think if I had kids I might go for one of the bigger hotels that has a bigger pool and closer access to the beach."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 10,
        "review_days": 0.544906900328587,
        "helpful_class": 1,
        "review_text": "In April 2017, I booked a stay for the travel period August 24-28 to visit my Dad who's a resident of Honolulu.  I planned on visiting him with my sister.  I booked through booking.com.  The day after I booked, I received an email from booking.com indicating that there was a mistake made in the nightly rate and that they need to charge me more.  I called Modern Honolulu directly and was instantly greeted with a very friendly person who indicated that even though there was a mistake, they would honor the nightly rate.  Talk about great PR!!! Unfortunately, my Dad, who had been ill for sometime, passed away before I was able to get there.  The Modern Honolulu treated us so wonderfully the entire time we were there and made an very sad situation bearable.  Breakfast was top notch, staff superior, and the room was beautiful.  A very nice hotel that I highly recommend to anyone visiting the island.  Thank you Modern Honolulu staff. I hope the powers that be know how special you all are. <3"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 5,
        "review_days": 0.273822562979189,
        "helpful_class": 0,
        "review_text": "I had yet another fantastic stay at this Embassy Suites location, and I was yet again reminded why it's my go-to for DC accommodations. The staff was just as warm and friendly, and welcoming, as I remember, and really willing to go the extra mile to make their guests feel at home.As before, the room was absolutely marvelous, and I really like the two-room suite setup common to this kind of property. Housekeeping did a great job of refreshing the room every day, regardless of what time I left the room--early or late. Room service was what I'd consider at or above the industry standard, and reasonably priced as well. The complimentary breakfast is a major plus as well, especially given the price of a comparable meal (a full hot service, not a simple Continental breakfast) elsewhere in the neighborhood surrounding the hotel. There's not much that could be improved about the rooms themselves, and it was nice to be able to come back to something that cozy at the end of a long day of exploring the city.The only minor point of hesitation I have with the hotel is one that, frankly, is well outside the management's control. A big selling point (for me at least) is Metro access, with this property being directly above and connected to the Friendship Heights Metro station; unfortunately, for much of my previous trip, the line that station is part of was undergoing repairs which added to the commute time. It's not something that the hotel can control, but it is worth checking WMATA's repair schedules--or building extra time into your commute throughout the DC area!--if you select this property. I mention it solely to give a full picture of what I experienced on this most recent trip.As with my other stays at this location, I'm giving the Embassy Suites at the Chevy Chase Pavilion top marks. The staff are well-trained and always willing to go out of their way for their guests and clientele, the rooms are spacious and immaculate, the food is very good (especially the breakfasts), the housekeeping staff do their jobs in a fashion that should set a standard in the industry, and despite my Metro snags, the hotel's location makes it an excellent choice for a luxurious stay within easy commute of the major sights of DC.I would strongly recommend giving this hotel consideration when booking business or pleasure travel to the nation's capital."
    },
    {
        "user_review_posted": 251,
        "user_total_helpful_votes": 151,
        "expertise": 0.0028103408939540004,
        "user_cities_visited": 75,
        "review_days": 0.027382256297918003,
        "helpful_class": 1,
        "review_text": "This is an all suite no services hotel on 30th St. and 29th St. in Georgetown.It is located just off M St. next to the four seasons Hotel. It is a quick walk from the 30th St. building to all of the main shopping and business areas of Georgetown.The rates are quite reasonable in the $150-$350 range.Most of the rooms including the studios have kitchenettes and tables to eat your meals that. Breakfast is free every morning but there are absolutely no services beyond housekeeping and a very small bell staff. The 30th St. building is much better than the 29th St. building. Some of the more expensive rooms in the 30th St. building on the sixth and seventh floor have patios that overlook M St. or 29th St.The rooms facing the courtyard tend to be noisy because vehicles pick up and drop people off at all hours of the day and night. The quietest room's face 29 street or the alleyway.This Hotel offers a lot of space and very good prices. The other options in Georgetown are either a lot more expensive or much poorer values.I have have stayed at this hotel 25 or 30 times during the past 10 years. They probably need to invest a little more and upkeep but it is still clean."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6544359255202621,
        "helpful_class": 1,
        "review_text": "Thank you Marie for letting me check in at 9 AM AND for waiving the early check in fee ($50)! I travel often on business and literally have never checked in this early before. I was expecting to leave my bags with the concierge and coming back later. Wonderful!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.88828039430449,
        "helpful_class": 1,
        "review_text": "The hotel is perfectly situated in downtown Chicago, right in the heart of everything.  Large rooms, Nice amenities like a rain shower, large TV and large computer desk.The staff is amazing, special thanks to Ra, Kiara, Ali, and Jerome for all their help during our stay. If you drink, you'll be impressed with the bar selections.  Very close to restaurants and entertainment.  We consider it a great value for a boutique hotel.  HIGHLY RECOMMEND."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 43,
        "expertise": 0.0014475783940270002,
        "user_cities_visited": 131,
        "review_days": 0.552573932092004,
        "helpful_class": 0,
        "review_text": "We have stayed at the Parc 55 a number of times, mainly because of the location close the BART and Union Square.  It is a very large well-appointed hotel with quiet (for SF), comfortable rooms and good wifi.  The restaurant is good for a quick meal.  It does a great buffet breakfast but the cost is so high that we use the express breakfast option where you select and pay for a few items to eat in the bar or take away.  Our room was comfortable but showing a few signs of age - the shower over a bath with a shower curtain is not really acceptable in a 4 star hotel.  The housekeeping was below the usual standard, with an annoying cleaner's door knock at 8am, no face flannels provided one day and no replacement of tea bags.  The price was high this time, so value for money was only average."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 5,
        "review_days": 0.25903614457831303,
        "helpful_class": 1,
        "review_text": "The worst hotel in Rajaprasong area.This hotel only sells their location they does not know even how to train the staffs , shame . They are just an operator wanna be , I've paid for about $60 for dining and they serves really bad food. Apparently , they did not know how to cook . The food taste really bad and the hostess and the supervisor were unfriendly . I do not want to blame for the bad quality of food but the quality of service is very , they might does not even know how to spell hospitality. The staffs were unprofessional and unfriendly , there were some irritated expression on their face when I recapitulated the same question and does not help much. If they did not like to working in service career why join a (wannabe) 5-stars hotel . I've paid for service charge and this is what I've obtained .Bad experience. The staffs also does not know how to collaborate , I've book for the restaurant on 7.40 and dine there. After finish dining somebody from the reservation department call me around 10.00pm and asking if I have dine in the restaurant because she did not see my name on the system.How would a 5 stars hotel crew called a customer on 10.00pm!?For anyone who would like to book on this hotel , you should have consider twice. I recommend you to go for other places that manage by chain or other international operators. Hyatts / Sheraton / Intercon / St. Regis are ten times better or even Novotel!!!!Instead of 5 Centara should have position themselves on 3.5.\u0e16\u0e36\u0e07\u0e40\u0e0b\u0e47\u0e19\u0e17\u0e32\u0e23\u0e32 \u0e40\u0e2d\u0e32\u0e41\u0e1a\u0e1a\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22\u0e2a\u0e31\u0e49\u0e19\u0e46 \u0e23\u0e49\u0e32\u0e19\u0e2d\u0e32\u0e2b\u0e32\u0e23\u0e2b\u0e48\u0e27\u0e22\u0e21\u0e32\u0e01 \u0e19\u0e48\u0e32\u0e08\u0e30\u0e08\u0e49\u0e32\u0e07 Outsource \u0e21\u0e32\u0e17\u0e33 \u0e2d\u0e22\u0e48\u0e32\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e40\u0e2d\u0e07\u0e43\u0e2b\u0e49\u0e04\u0e19\u0e21\u0e32\u0e19\u0e31\u0e48\u0e07\u0e14\u0e48\u0e32\u0e43\u0e2b\u0e49\u0e40\u0e2a\u0e35\u0e22\u0e28\u0e31\u0e01\u0e14\u0e34\u0e4c\u0e28\u0e23\u0e35\u0e40\u0e25\u0e22 \u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e41\u0e22\u0e48\u0e21\u0e32\u0e01 \u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e21\u0e35\u0e01\u0e32\u0e23\u0e02\u0e36\u0e49\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e41\u0e25\u0e30\u0e0a\u0e31\u0e01\u0e2a\u0e35\u0e2b\u0e19\u0e49\u0e32"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.7092004381161,
        "helpful_class": 0,
        "review_text": "The hotel was absolutely charming! The view of the bay was amazing. It was lovely sitting in the lobby watching the wild life and boats of all kinds go by. The location was perfect for every activity. We stayed on the street side and had no difficulty with noise or sleeping.  There is a wonderful walk/run path to the right of the hotel that provides a stunning view of the sunset. The room is quaint and rustic. Love the fireplace in the room. Every hotel staff member was pleasant and friendly. We will definitely stay again!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 98,
        "review_days": 0.7519167579408541,
        "helpful_class": 0,
        "review_text": "The only thing is the valet parking...Embarresed if u did not have change for tips what can I say...service was excellent ..just don\u2019t drink the free wine and cheese...very very poor quality...They can also create some fun adult activities..."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 27,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 43,
        "review_days": 0.588718510405257,
        "helpful_class": 0,
        "review_text": "After reading some of the reviews here, i thought I would give this hotel a chance and I\u2019m glad i did!  My room was nice and neat, it was small but it was perfect for myself, a clean bed and shower is all I ask for.  The hotel is located just off Times Square so you don\u2019t get the hustle and bustle like the others located there.  If you are a light sleeper like I can be, i recommend a set of ear plugs to try and sleep as the NYC streets can be loud but it wasn\u2019t a massive issue.The wifi in room was excellent and nice and fast for what I used it for, the staff were always helpful when I asked questions.Thanks again guys for making my first stay in NYC excellent, i would definitely come back and stay here!"
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 47,
        "expertise": 0.001186141454264,
        "user_cities_visited": 82,
        "review_days": 0.32530120481927705,
        "helpful_class": 1,
        "review_text": "first time visit to S.F. and we decided to use city transit (no rental car for this trip).  we booked this hotel in advance and got a great deal.  then, we found it was absolutely a GREAT deal.  located a block from cable car stop and easy access to the bus routes.  friendly staff welcomed us and helped us with questions during our stay.  if you're looking for an almost European type hotel, this is one.  they are retrofitting the rooms throughout, so we found a new, comfortable bed; work desk (didn't need it) and clean bathroom that were well fit in a smaller than usual space.  if you are going to a hotel for the view, for built-in attractions or to spend all your time in the hotel, then you probably won't be comfortable here.  this was built years ago and has been maintained well for travelers looking a good night's rest.we would recommend this to anyone asking and would book again when we return."
    },
    {
        "user_review_posted": 370,
        "user_total_helpful_votes": 203,
        "expertise": 0.0025532980845790003,
        "user_cities_visited": 237,
        "review_days": 0.616100766703176,
        "helpful_class": 1,
        "review_text": "I usually start a hotel review at a 5 Star and then adjust accordingly.I\u2019d heard this hotel has the Aloha spirit, but other than the Hawaiian shirts worn I didn\u2019t feel it.Check in lady didn\u2019t welcome me, just said next, asked for my Id and credit card, issued me keys and said next and that was it.  No directions to find my room.  Wandered around and found the correct elevator bank.Room was lovely, recently renovated, nice bathroom, floors and carpet fresh, like the window shutters.  Beds were nice but the pillows were a little firm for my liking.Went down to restaurant for dinner, service and food left much to be desired.At night you realized how close the hotel is located to the freeway and train tracks, it was pretty noisy.Ordered room service in morning for breakfast, 90 minutes however for delivery was excessive.  My meal has lukewarm hard scrambled eggs, undercooked hash browns and greasy Portuguese sausage slices.  No salt and pepper served with meal, also not condiments like ketchup."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "Nice hotel, on edge of waikiki beach, bit of a walk to the main shopping strip but if thats not your thing then this works fine. Good quality and recently rennovated hotel, not really a resort and swimming pool is too small. Very friendly and helpful staffOtherwise clean and comfortable accomodation"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 9,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "We went to Washington for the holiday season. The city was crowded... unbelievable! We wanted a hotel in good and safe location near the metro. Keep in mind that Washington is a place to walk. So do not consider renting a car. The hotel charges over $40 daily for having your car parked. And the garages around town are expensive too within a couple of blocks away from the monuments. So what's the point of  having a vehicle when you still have to walk to and from sites, right?!Hilton Garden Inn/US Capitol is a great choice, money wise. We did not get a room facing the US Capitol because our priority was sleeping in queen beds. The rooms with view to the Capitol have double beds.All rooms have fridge, microwave and coffee machine. The hotel has a nice indoor swimming pool, laundry room, gym and restaurant. We only used the laundry room once and ate at the restaurant when we arrived. There are some eating places around but not as great as the ones in Georgetown. Every morning we stopped at Dunkin Donuts in our way to the NoMa metro station, which is around the corner.We were helped by the front desk people every time we needed information on how to get around.I do recommend the hotel and I would stay there again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.8877327491785321,
        "helpful_class": 1,
        "review_text": "Okay so I did browse through a lot of reviews here before booking the hotel over a couple global chains at similar price level (Nikko, Double tree & etc)Let's start with the pros for this hotel, it's only 2 blocks away from Union square, and 3 blocks away from the Powell Street BART station. I would also say the cleanliness is slightly above average too.With these out of the way, let's start with the cons.1) Close to Union Square BUT also right next to Tenderloin - so you will feel vy uncomfortable walking around the block after 7/8 pm at night. There are quite a few homeless people camping on the same block of the hotel.  I've also seen one that actually sat in the hotel lobby rubbing his toes with his bare feet one afternoon.2) Charges $35/ night for WIFI - seriously? They said this is charges for wifi + gym acesss + coffee & tea in the morning, but honestly this is on top of the $200+ a night room fee they have already charged, which i find a bit ridiculous. I didnt use the gym and only got myself 1 cup of coffee throughout my 3 nights stay, and I didnt have to option to just opt for the internet access for a lower price.3) Staff quality - This is a common issue for these so-called boutique hotel, the employees are just not trained to meet a certain standard.  1 example would be when i inquired about the late check out fee the night before my departure, Staff A told me that it would be $30 til 3pm, $60 til 5pm and full night charge for any beyond.  I opted for 3pm and called the front desk again to confirm the next morning. This time Staff B picked up the phone and said with authority that late check out at 3pm wud be $60.  I was confused and told him about the conversation i had the night before.  He paused and hung up abruptly, then called me back 2 mins after and said yes it is $30 til 3pm. And proceed to asked me what my room number is (but he just called me back to my room). Just to give you a glimpse of the lack of training/ system that this hotel has.4) Everything else:* Shower - I've honestly seen 70 yrs old man peeing harder than this hotel's shower.* The king size bedroom i ordered has no desk or chair for me to have a meal.  I had to either sit on the bed or the toilet to eat.* The remote control is working half the time, and i've probably called the house keeping line 5 times only once was picked up.* Bedsheet smells like newspaper - no idea why* Curtain that wont shut - there are big wide gaps between the 2 curtains, wakes me up at 630 am everyday*Staff are constantly packed together near the front desk chatting, and you dont even see the smile or nodded at you when you go in and out of the hotel...I can go on for another 2000 words about how bad this hotel is.  Bottom line, if they are charging $50/ night then yes, definitely go for it.  Otherwise, know that this is just a poorly managed hotel that tried to overcharge and getaway with all the blames by labeling itself a \"Boutique Hotel\","
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 8,
        "expertise": 0.0011425398554200002,
        "user_cities_visited": 146,
        "review_days": 0.24151150054764503,
        "helpful_class": 2,
        "review_text": "The Park Shore Waikiki is at the southern end of Kalakaua Avenue which we found to be a great location to be away from the \"rat race\" of Waikiki.  It's only a few minutes further walk up the road but still across the road from the beach.  We had a great ocean view room on the 17th floor with great views of Diamond Head.  We regularly sat on the balcony both day and night looking out at the beach and ocean as well as the Honolulu Zoo.  We could see the flamingos and in the distance elephants.When our flight home was \"delayed\" (more like cancelled - that's another story) they gave us an excellent rate for a further nights accommodation in the same room.  I was expecting to have to move rooms or even worse find accommodation somewhere else, but thankfully we didn't.The rooms are clean with modern fittings.  The only complaint I have was as it was very windy during our stay, the howling wind up the hallway was constantly rattling our door and whistling into our room.  This was easily fixed by shoving a folded-up piece of paper into the door to stop the movement.   Free Wi-Fi was great to be able to access although it was slow at times, but hey, it was free, so can't complain too much.  You can pay for faster Wi-Fi but if all you want it for is to check Facebook or email, its fine.All interactions with hotel staff were friendly and efficient.There is an ABC store on both sides of the hotel making it easy to grab a drink, snacks or some souvenirs.  Starbucks is also just outside the hotel as well as Tucker & Bevvy who sell sandwiches etc, great if you want to take your lunch somewhere.The free shuttle bus to Ala Moana shopping centre is an excellent way to get to this fantastic shopping centre.  It comes past approximately every 30 minutes, with friendly, helpful drivers to get you there and back.There is a bus stop out front with a couple of different routes stopping there.We throughly enjoyed our stay and wouldn't hesitate to stay here again!!"
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 36,
        "expertise": 0.000988884933349,
        "user_cities_visited": 81,
        "review_days": 0.08214676889375601,
        "helpful_class": 0,
        "review_text": "I often stay at the Hyatt Regency when in Chicago but occasionally stay here.  My last visit was a few years ago when it was undergoing construction which is now complete.  The result is a nice hotel and although large, it does not feel as crowded as the Regency.  So if you don't like hustle and bustle, this may be the place for you.  The rooms are in above average shape due to the renovation.The staff was friendly upon checking in and helpful when  I had a question about the subway.The location is excellent as it is just east of Michigan Ave providing easy access to shopping and restaurants.  One of my favorite Chicago casual restaurants, Corner Bakery, is just across the street.  Navy Pier/ the Lake is an easy 10 minute walk.I had breakfast at the restaurant.  Not cheap but not expensive by hotel standards.  Solid buffet or broad menu.If you don't want/ need to stay in the Loop, this is a good choice."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 17,
        "expertise": 0.001574015902289,
        "user_cities_visited": 39,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "This hotel does not have a casino but is well placed near strip and centre of things. Valet parking is efficient and worth having here.Rooms were of reasonable size but nothing special or grand. Staff efficient if not particularly friendly.No breakfast option except a Starbucks, so had to go for a longish walk to find breakfast which was somewhat annoying in a hotel this size.There's loads of choice in LV so I would look for a hotel with breakfast included next time, if there is a next time in Las Vegas!!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 13,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 14,
        "review_days": 0.143483023001095,
        "helpful_class": 1,
        "review_text": "We were on a drive down the coast from Seattle & since we didn't know how long it would take we hadn't booked anything in San Francisco. When we went to book we couldn't find any vacancies in hotels that were within our price range even if we looked near the airport or in a suburb. Reviews we read recommended the Coventry and some of her sister hotels on Lombard so we called & were fortunate to find that there were some 'no shows' the night before that opened up some rooms. The front desk staff were amazing right from making our reservations through each day we were there. They were happy to answer questions and provide instructions (and maps) for getting around SF. With a friendly wave when they saw us coming & going they really added a positive feeling to our SF experience. The room (209) was beautiful. When you step in it's like stepping back in time to when these old hotels were 'the' places to stay. The room was huge with 2 queen beds, a small sofa and a large bathroom. The room was at the back so a little quieter but the street noise you do hear just reminds you that you're lucky enough to be staying right where things are happening in San Francisco instead of in a chain hotel in the suburbs. (Travel with earplugs if that kind of thing bothers you) The hotel is really quiet inside. We had a baby next door & could barely even hear it when it cried. There are lots of excellent little restaurants & eateries nearby and we felt comfortable walking to them at night. Bus # 30 takes you to all the major areas you want to visit if you don't want to drive. Parking (included) is under the hotel & monitored. We took the bus to & from a Giants game. Walking to the wharf takes about 20 - 30 minutes. We are so happy we were able to get reservations at the Coventry and would definitely stay again! So happy we stayed right in SF & at a beautiful old hotel we could afford where we felt welcome and comfortable!!!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 6,
        "expertise": 0.001103387399315,
        "user_cities_visited": 151,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Great bed, good shower, nice soaps, clean room and friendly staff. Good start for a great stay at Zeppelin! We were welcomed with a small drink which was a nice touch. Room was ready and it looked nicer than expected from the pictures. Had a super comfortable stay. Location is easily accessible, not a super fun part of town, but still really good and central. I wouldn't recommend ordering a salad from room service, as it was literally just lettuce, but the pizza and chickenwings were great ;)"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.12157721796276001,
        "helpful_class": 1,
        "review_text": "So far disappointed in our stay at the Hilton Waikiki Beach. We have 4 more nights to go. We checked in on Saturday night. Check in process was quick but the guy didn't really ask us anything about our trip, tell us about the concierge or why we were in Hawaii like you'd expect most hotels to do. We came for our long overdue honeymoon (got married almost 3 years ago). Upon getting to the room it seemed clean. I woke up multiple times during the night to strange noises. At around 3am I went to the bathroom and saw some little small brown bugs in the bathroom. Never seen these before so no idea what it was. Wish I took a picture. I just cleaned them up and flushed it down the toilet so my wife wouldn't see. She is freaked out by bugs. Luckily, we haven't seen anymore or else I'd probably have to spend another 2000 for another hotel for the rest of our stay. Back to the noises. I'm on the 15th floor and there's children constantly running up and down the halls while screaming (ok maybe 3-4 times on each day so far). The walls are either super thin or someone on either side of the room is blasting their tv. Also, today I heard a small dog running between the hall barking. The plumbing sounds from the pipes are really bad (constant) and the sewage smell that sometimes comes from either the toilet or shower is horrible. I haven't gone downstairs to talk to the manager because I am trying to keep the issues oblivious to my wife as she's able to sleep through anything and I want to make sure she has the most wonderful honeymoon ever. She's made little mentions of the sounds she hears during the day but doesn't realize that is why I keep waking up early.The room itself is somewhat small but clean other than the bugs I saw that first night. The cleaning staff has cleaned our room twice so far and did a good job. The reason I didn't give it only one star is because of the cleaning staff. I haven't tried the restaurants yet but will update this review with information on that and the rest of my stay after the trip. Really expected more from a Hilton that's rated 4 stars, especially after paying close to 2000 for 7 days. Glad it's close to the beach so that we could spend most of our time there. Hopefully the rest of our honeymoon is amazing and I'm able to sleep better.Sincerely,HusbandThatIsGoingToDoAnythingToKeepTheWifeFromRealizingHeShouldveBookedElsewhere"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 18,
        "review_days": 0.45618838992332905,
        "helpful_class": 1,
        "review_text": "San Francisco is a very expensive place to stay and this location is no exception but it is very well run and it is in a generally safe and easy to find location. Rooms are of decent size. Comfortable beds and nice bathrooms. Nothing too different from your mid level chain but still good quality. Wifi was available and met my needs.General location is nice a near places to eat or public transportation to take you elsewhere if needed.Food and bar was decent but of course many places near by to get your meals with a distinctive taste of San Francisco. Breakfast was very good with the food coming out at a quick pace and friendly staff made for a good start to the day."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 8,
        "expertise": 0.002174322228063,
        "user_cities_visited": 9,
        "review_days": 0.489047097480832,
        "helpful_class": 1,
        "review_text": "I have stayed at the Wardman several times for conferences and specifically chose this hotel for three reasons-Metro access, outdoor pool and proximity to zoo. That being said, my criteria was met. It was not a cheap weekend--$700 for three nights with parking. But I knew what I w as going to get and my needs were met. As a Marriott Platinum member, we had breakfast in the concierge lounge each day where the staff is just wonderful (really our only staff contact). Not sure what my room upgrade was and didn't ask as I was satisfied with the room provided. The immediate area offers a McDonalds, Dunkin Donuts, and Chipotle, CVS, and a multitude of ethnic restaurants. The zoo is simply a two block walk away and the National Cathedral a short drive away. As expensive as the self-park was($45 per night), I enjoyed access to my vehicle to make some local visits and the downtown DC drive at night which is something everyone should do. It is a beautiful city at night.I will come back again with some more grandkids!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 40,
        "expertise": 0.005000087109531,
        "user_cities_visited": 29,
        "review_days": 0.226725082146768,
        "helpful_class": 2,
        "review_text": "My partner and I stayed at this hotel for 6 nights. The staff were very friendly and the check-in process was very easy.We booked an ocean view room and the view was very beautiful and the room was nice and big.There's one Japanese restaurant inside the hotel and the price is not bad compared to other restaurants around the area.The hotel is on the main road and is across the road from the beach and a 10 minute walk from the main area, such as The Cheesecake Factory.On the second day I woke up with bites on my arms, at first we thought it was something I ate but the next day my partner woke up with the same rashes and mine had gone worse.Thinking that it was bed bugs, we informed the reception and they had moved us to another room. Although it was still an ocean front room, it was not facing the ocean and we thought that our previous room was slightly bigger (maybe because the previous room was more open)The hotel took photos of our rashes and told us that it was the first time that this had happened. The manager came and spoke to us (which I thought was very professional) and he told us that they have tried to check for bed bugs but couldn't find any traces so they have called professional pest control people to have a look at it (told us that they'll let us know about the report)He also agreed to provide laundry service for us (the hotel normally doesn't provide this) and offered to take us to see the local GP.We decided to see our local GP back at home as we were leaving back to Sydney in couple of days anyway (when we went to our GP he told us it's bed bugs and that bed bugs are usually hard to see in naked eye)I give this hotel 4 stars for trying to go extra mile for their guests, however, we did not receive the report and at the end of the day we still woke up with those bites!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 25,
        "expertise": 0.0032611227579780002,
        "user_cities_visited": 79,
        "review_days": 0.081599123767798,
        "helpful_class": 0,
        "review_text": "We stayed here last week while I attended a conference at Moscone Center.  It was literally 1 block to the conference - closer than the official conference hotel, the Marriott Marquis.Check-in was easy, and the staff friendly throughout our 5 day stay.  The keys to get in the room don't require anything more than waving it near the keypad, which was convenient.  The room was decently sized with a small fridge (technically for products the hotel was vending, but it did have a small space for personal items), a comfortable bed, large TV, desk, and a bathroom with separate but standard bathtub and tiled shower (separated by a large vanity).  Two basic - not luxurious, by any means - bathrobes were provided, as were slippers (we didn't try these) and a Keurig coffee maker, with complimentary coffee and tea pods.  The view from our North-facing room on the 32nd floor even included a peek-view of the Golden Gate Bridge (see pic).We didn't eat at the hotel, so can't comment on that, but it did have a restaurant and separate bar.  It was within walking distance of many restaurants, shopping, and even a Whole Foods, should you need it.  Yes, there are homeless people around, but that's apparently life in a big city (my husband said it was no different than New York City or New Orleans), and we didn't feel unsafe walking from here to the conference or the many restaurants we sampled.Overall we enjoyed our stay and if attending a conference at Moscone in the future, would stay here again........Pros: location, free wifi for IHG members, friendly staff, view from rooms (North facing allows for a peek view of the bridge when not socked in with fog).Cons: wifi strength is atrocious!  Better than nothing, but just barely; if we would have paid for the service, I would have been furious (we had better speeds at the Holiday Inn Express & Suites Fisherman's Wharf, which is kind of sad).Tips: be sure to sign up for the IHG membership.  It's free, and even if you don't book directly with the hotel, you get free wifi (a $15/day charge otherwise).  And watch out for rooms next to the elevators - you can hear them moving and though it's relatively quiet, it is constant, day and night.  And as with any hotel that has products for sale in your room, watch out for charges on check-out.  Moving or even bumping them can result in a presumed \"sale.\"Recs (for management): upgrade your wifi.  The signal strength is absolutely abysmal, especially considering the caliber of hotel you are and your targeted guests."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 35,
        "review_days": 0.317634173055859,
        "helpful_class": 0,
        "review_text": "I was very pleased with this hotel!!!We were in Vegas last minute Family emergency. Nothing was available..We called Marriott and Viola they had room to accomedate my family size..We stayed in the 2 bedroom villa room..Very roomy nice room..Free Valet parking!!!Customer service was excellent from the valet to front Desk..Cant remember the young lady name very helpful and had lots of compassion for us.. Because we were in for my Nephew surgery..So if you are in the Las vegas area try this hotel..Kid friendly and Adult freindly!!!Nicest gym ive ever seen in a hotel"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 7,
        "expertise": 0.001367240907847,
        "user_cities_visited": 14,
        "review_days": 0.43921139101861906,
        "helpful_class": 0,
        "review_text": "Stayed in the past a few years ago and was great. Now not so. They are planning a renovation but until they do absolutely not worth the $$$$ nor having a 4 stR rating. Furniture broken or in damaged and very poor shape."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 33,
        "review_days": 0.693866374589266,
        "helpful_class": 1,
        "review_text": "Knickerbocker is located at a very convenient location and was a fairly quiet hotel compared to a few I've been to before. Everything is within walking distance - waterfront, well-known restaurant chains, convenient store, malls, etc. Upon our arrival on our first day (Friday) and departure on the 3rd day (Sunday), the service at the reception has been great. If you're always out and about exploring the city, this hotel will definitely meet your needs."
    },
    {
        "user_review_posted": 334,
        "user_total_helpful_votes": 187,
        "expertise": 0.0026078263862870004,
        "user_cities_visited": 97,
        "review_days": 0.6467688937568451,
        "helpful_class": 0,
        "review_text": "This was a last minute booking as was in a good location for going to Georgetown, Foggy Bottom and the monuments. Not a good location for restaurants or entertainment as it is located in a more residential area. Beware- walls are thin and you can hear your neighbor's conversation. Good place for just sleeping (comfy beds) but not much ambiance."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 26,
        "expertise": 0.003301215813628,
        "user_cities_visited": 25,
        "review_days": 0.213581599123767,
        "helpful_class": 1,
        "review_text": "I recently stayed at the George with my wife and baby and we had a great experience.  As I've grown accustom to with Kimpton properties, the staff was warm, friendly, and very attentive.  The customer service experience starts with the curbside valet and continues through to the cleaning staff and in room dining.  Some standouts for us were the bell staff/valets Abi and Solomon, and Amanda at the front desk, but everyone was great.The room itself was very clean and comfortable.  The rooms seem to be larger than what you might otherwise see in an urban hotel which was nice since we had a crib brought up.  Kimpton always has a well stocked mini-bar and snack area which is harder and harder to find in hotels as some have decided they aren't profitable.  There's something nice about being able to grab a soda or quick snack without having to leave the room.The area around the hotel is as you would expect in an urban setting.  A block one direction is scenic and tourist friendly, but a block the other direction is a bit seedier.  I really applaud the staff with being honest and up front about the food line/homeless shelter that is a few blocks away, recommending a safer route to get to/from the places we wanted to walk to.  While the hotel is not right next to the trendy restaurants and bars, you're only a couple of blocks away and the walk is easy.  You are closer to the train station and the Capital building than any other hotels that we saw.All in all, it was a great experience and we enjoyed the hotel.  We dined in the lobby restaurant and really enjoyed it.  After speaking to some friends who live in the area, we discovered that the lobby restaurant is a popular destination for locals as well as tourists."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 29,
        "expertise": 0.0017181318075060001,
        "user_cities_visited": 71,
        "review_days": 0.35980284775465504,
        "helpful_class": 1,
        "review_text": "Based on everything I read, I think I expected more from this hotel. I love modern, but it's almost too minimalist. There is just nothing that impressive about the property. The hallways are dark and I found the property slightly confusing. I went to the second floor adult only pool and could not figure out how to get back into the hotel. I tried going back in two doors (one that I came out of) and both were locked. I attempted to use my key and still couldn't get access. I ended up walking down the steps to the first floor to get back inside.We stayed up high and had a view of the city, harbor and just a little bit of the ocean. Our room was nice, but slightly worn. The bed wasn't the most comfortable, but it works.It's a decent location in Honolulu, but there is no quick and easy access to the beach.The staff is very friendly and willing to help, but overall the hotel was just lacking for me. Perhaps my expectations were just too high."
    },
    {
        "user_review_posted": 424,
        "user_total_helpful_votes": 141,
        "expertise": 0.001504146030199,
        "user_cities_visited": 617,
        "review_days": 0.220153340635268,
        "helpful_class": 0,
        "review_text": "We have enjoyed our stay here!  Lucky enough to get a room with a view of the mountains... spectacular, especially at night with the lights. But you will need to be in the upper floors to see around the other buildings.  Service has been great. Our kitchen knife was dull so we called and a new one was delivered in a couple minutes. Lots of room in the apt, and like the huge counter between the kitchen and living room. Balcony is wonderful, large with table and chairs. Good service at the front desk.  We were here with a group, and our price was very reasonable!"
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 40,
        "expertise": 0.002745487470062,
        "user_cities_visited": 64,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "Convenient location with all the must see attractions close by. The price for the quality of the nights sleep we had was excellent. Downtown Seattle is not cheap, especially if you want to be within walking distance of the market and the monorail to the space needle. The room was very nice, and the staff was friendly. You could take the light rail if you wanted from seatac but I was arriving in the evening, and downtown gets a little weird after 9pm, so I took a taxi. I would stay here again when visiting the Seattle area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.7699890470974801,
        "helpful_class": 2,
        "review_text": "Had big expectations for the Westin Resort &Spa. Had there not been a strike by union staff we would have had a great time, listening to banging and shouting from 7AM to 10PM from the front of the property to the beach out back was annoying to no end!! Service was poor, but given the circumstances they did the best they could I guess? Had we known about how bad the service was going to be due to the strikers we would have stayed elsewhere!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.7245345016429351,
        "helpful_class": 0,
        "review_text": "We've stayed here a few times and I don't have anything negative to say about the Hilton Waikiki.    The hotel has a warm, welcoming feel to it.  We arrived from Australia at 9.00am and the staff went out of their way to get us checked in asap, we went for a coffee and they texted us when the room was available.  We've stayed the in deluxe ocean view rooms up on the higher levels, the view from the lanai's is great and it's nice to sit out there for that early morning coffee.  The location is great, just one block from the beach, shops and restaurants, a quick 5 minute walk with an ABC across the street.   No, it's not on the beach front but you're not paying exorbitant fees either.       The rooms are modern, clean, large and the beds are comfortable.   Wifi, TV, hair dryer, iron fridge, coffee machine are all provided.  We asked for a jug to make tea, no problems, it was delivered to our door very quickly.   The bathrooms are lovely but not all have baths, make sure to mention you require a bath when making your reservation."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 60,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 52,
        "review_days": 0.431544359255202,
        "helpful_class": 1,
        "review_text": "We have now moved on (again!) and in Las Vegas.  This resort again had all we needed although there was really nowhere to buy food to cook.  We found Dennys next door and eat in there for some breakfasts and dinners. The pool was nice and the surrounding area was good although when we stayed (February) the weather was cold although the water in the pool was quite warm ! The resort had a shuttle service to the strip and back which was a god send as we do not know how we would have got to the strip except by taxi.  They also had a shuttle service to Fremont Street which was amazing."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.17360350492880602,
        "helpful_class": 0,
        "review_text": "Cost was not worth the status of the quality of the hotel.  Have stayed at Trump Tower and The Conrad, far nicer.  Suite needs much updating, broken light fixtures.  Staff was nice, location nice but cost is too high."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 13,
        "expertise": 0.004097245209459001,
        "user_cities_visited": 178,
        "review_days": 0.001095290251916,
        "helpful_class": 1,
        "review_text": "After a three night stay I have to ask- what am I missing about the Sukhothai? The location is decent with nearby restaurants and massage places, but at the hotel we experienced unfriendly, unhelpful service with housekeeping forgetting to give us more shampoo, coffee, etc., the room wasn't ready on arrival at 4pm in the afternoon, the light in the closet wouldn't turn off, the shower water wouldn't get hotter than lukewarm even after we called and asked for help. The concierge repeatedly gave us wrong information and ridiculed our questions.Basically this hotel wouldn't pass the cut for a mid-grade hotel let alone being considered high end or five stars. Save your money and stay somewhere else in Bangkok! This hotel definitely needs to be removed from the book \"One Thousand Things to See Before you Die,\" because clearly it no longer maintains basic high standards."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9452354874041621,
        "helpful_class": 0,
        "review_text": "We loved our stay at this hotel! The staff were fantastic and always very helpful and our room was always clean. The location is also good and we weren\u2019t too far from everything. One of the cleanliest  hotels we stayed in Thailand"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 28,
        "expertise": 0.002274526656484,
        "user_cities_visited": 152,
        "review_days": 0.06736035049288,
        "helpful_class": 0,
        "review_text": "This hotel is in a wonderful location with main sights within walking distance. Extremely clean and spacious rooms. The pillows are wonderful - especially after a busy day sightseeing. I have no qualms in recommending this property. My room did overlook a carpark, but I still enjoyed wonderful city views - and what else can one expect when staying inner city. Ralph's Supermarket across the road is a wonderful bonus."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 22,
        "expertise": 0.00879031961455,
        "user_cities_visited": 112,
        "review_days": 0.251916757940854,
        "helpful_class": 1,
        "review_text": "We stayed here recently for a family trip and were blown away by the incredibly hospitable staff, comfy digs and hip interiors (not to mention a legit award winning restaurant!). It was a short walk to EVERYTHING like Georgetown, Kennedy Center, GWU, the Lincoln Memorial and played the perfect homebase to even more ambitious walks and users to the National mall, white house and museums. We highly recommend this place for business or leisure travel!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.520810514786418,
        "helpful_class": 1,
        "review_text": "Weekend of August 4-7 2017.Sheryl at the front desk saved our mother daughter weekend. We were in a horrible AirBnb, she found us a wonderful room and gave us a discount. The room was clean and beautiful, quiet and cool. In the afternoon Sheryl sent us 2 perriers and nuts with chocolate. She made us feel so great after a terrible experience.Thank you Sheryl.We will come back to the Kimpton VintageReine-Claire"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 7,
        "review_days": 0.7119386637458921,
        "helpful_class": 0,
        "review_text": "Great service, location, people, food, and ambiance. Totally enjoyed my stay. Will stay here again whenever in Chicago. Came for a weekend with my son who also enjoyed the room and location. So much to see and do in that area."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 34,
        "expertise": 0.0020905513259030003,
        "user_cities_visited": 250,
        "review_days": 0.18565169769989,
        "helpful_class": 1,
        "review_text": "I originally made this reservation when I was planning to attend Art Basel and could not get into some places closer to the Convention Center.  Then I had a change of plans and I attended a Florida Bar seminar in Ft. Lauderdale instead.   The hotel was not convenient to the location of my seminar but I think it is a good find for someone who wants a basic place to stay in the north Miami Beach area and does not want to pay a lot for it.  The motel offers clean, comfortable accommodations without frills.  My only complaint was that the cable subscription does not include MSNBC,   The staff is friendly and parking is available on-site."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 53,
        "expertise": 0.006843984003864,
        "user_cities_visited": 126,
        "review_days": 0.557502738225629,
        "helpful_class": 0,
        "review_text": "The spa is like the hotel, clean lines and boutique like. I\u2019ve had lots of massages at resorts and places like Bliss, as well as in Asia and Europe. Amber is the best, perfect pressure, pays attention to your tight spots - I go to Honolulu to visit my mom several times a year - and Amber is always on my agenda. If you\u2019re not staying there, a spa appt. also gives you a chance to enjoy the beautiful pool. Nice beauty product line in the spa also and great pedicures. Uncrowded, relatively easy to get appointments- truly relaxing experience!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.275465498357064,
        "helpful_class": 0,
        "review_text": "Lots of amenities, across street from beach, delicious breakfast buffet, clean rooms, good restaurants, beautiful pool areas with bar service right at your seat, great ocean views and views of Diamondhead"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 22,
        "expertise": 0.0033350773972870003,
        "user_cities_visited": 20,
        "review_days": 0.024644030668127002,
        "helpful_class": 0,
        "review_text": "The hotel is Waikiki's oldest hotel and resort. Their is an old world charm being in lobby that makes this place special. It is right in the middle of Waikiki so there is not too much a resort feel to any hotel in this area where you are right along a busy thoroughfare near luxury high end retail shops.  We came to Honolulu after spending a week in Maui and wished we planned our trip to end off in Maui where you'll find it much quieter and calmer.Typical to Hawaii resort and hotels, the rooms are not spacious and at first underwhelming given how much you will pay for a night, especially in peak travel seasons but the rooms were comfortable enough. We had a comfortable king sized bed and the bathroom was nice with a bidet on the toilet. Going to Honolulu/Waikiki you'll no doubt be spending time away from the hotel room only using it to sleep, shower, etc.The resort fees cover your Wi-Fi internet access, access to a modern and well equipped fitness room and towel services for the ocean and beach that is steps out from the hotel. The beach is sandy and clean but I'd recommend you buy and use some water shoes if you wanted to swim in the beach in front of the hotel because it is not a perfect sandy bottom.Why I did not give our stay there a perfect 5-stars is that this hotel and resort does not have that laid back resort feel because you are right in the middle of Waikiki...you are in a busy city moving around an area overloaded with tourists.  Keep in mind that Honolulu has become more geared to be a wedding destination to Asian tourists who might be more motivated to the shopping than the relaxation and getaway.  The hotel was often busy with wedded couples taking photos and it is overwhelming the amount of tour buses that cater to the Asian market.Going to Hawaii is always a treat, Hololulu is someplace that you want to not spend the bulk of your island time at but if you go there, the Westin Moana Surfrider would be a good place to stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.8937568455640741,
        "helpful_class": 1,
        "review_text": "I forgot a watch and a bracelet on the bathroom. 1 hour after check out I call the hotel to let them know and it had already dissapeared. They are making no efforrs in trying to locate the lost items."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 66,
        "review_days": 0.190032858707557,
        "helpful_class": 1,
        "review_text": "First of all, this isn't a luxury hotel or anything near it. It is however a good value in a good location on Waikiki Beach. We chose this hotel because of the affordability of the ocean front rooms. We stayed in an ocean front select room on the 11th floor with a private balcony. The room is a little worn and dated but it didn't bother us because we were only in it to sleep. Our only complaint was the music from Tiki's located on the second floor of the property. We were able to hear it from our room late into the night. The location on the beach is fantastic and is at the \"quiet\" end of Waikiki. We were able to walk from our hotel down to the Hilton Hawaiian Village and back no problem. There are many stores and restaurants of all price ranges within a one block radius of this hotel. Check in and valet parking were very easy. I would definitely stay here again."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 33,
        "expertise": 0.001401093810829,
        "user_cities_visited": 194,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Good location in middle of Chinatown - good access to all sites . Bustling street day and night and home to lots of good street food . Hotel rooms individually decorated but following a theme and decorated  beautifully . Comfy bed and free mini bar -  Staff very helpful"
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 44,
        "expertise": 0.0027378719335020003,
        "user_cities_visited": 76,
        "review_days": 0.059145673603504006,
        "helpful_class": 0,
        "review_text": "Staying at this hotel while on transit.There is nothing spectacular about it. The room was clean but was badly maintained as there major scratches everywhere.The staff was courteous and helpful.As usual, everything is payable at Hilton hotels. No free wifi. You even have to pay for the gym!Most convenient thing about the hotel is the direct connection to Terminal 2."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 10,
        "expertise": 0.0010737843227480001,
        "user_cities_visited": 106,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "Cheaper than at the beachfront but still very close. Many restaurants and great breakfast places within 2-3 blocks walk. International market place with plenty of shops across the street. Good rooms with small balconies. Daily resort fee of 25 USD is a joke though, the stuff included is not worth it (did not try the yoga though). Rather jack up the price than add this silly fee that only irritates people, draws down my rating from 5 to 4."
    },
    {
        "user_review_posted": 144,
        "user_total_helpful_votes": 27,
        "expertise": 0.000799955864504,
        "user_cities_visited": 193,
        "review_days": 0.176341730558598,
        "helpful_class": 0,
        "review_text": "Clean, well maintained, friendly staff, walking distant to many Seattle tourist places. Rooms were updated. Room service was on time and right. Bar staff cheerful without being overbearing, we didn't like the first drink so they just gave us a different one. Will return here. Only issue I had was there is no pool, but not a big deal per say, didn't influence the decision to stay."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 65,
        "review_days": 0.9567360350492881,
        "helpful_class": 0,
        "review_text": "We have stayed at this resort three times, this time was the worst we have experienced from the timeshare sales people.  The reception wouldnt give out the parking pass, we had to get it from the timeshare sales people, who in turn aggressively harrassed us into  going into a timeshare sales meeting. They need to learn to listen to the customers, we were not interested in FREE stuff! If we were we would have attended.The units are a good size with everything you need for a home away from home experience.  There is a store on site where you can get minimal supplies.The pools are lovely, unfortunately the grounds are not clean - dont wear barefeet around the pools area - its filthy.  Even wearing flip flops your feet get filthy.  The deck off our room wasnt any better.They have smoker bins on the decks and ours had not been cleaned so that was really smelly.  Maintenance sorted that out immediately. A non smoking option for the units would be a good idea.The free shuttles is a bonus to three of the casinos around the strip and also to Freemont Street.Dinner at the Gold Mine was lovely."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 17,
        "review_days": 0.522453450164293,
        "helpful_class": 1,
        "review_text": "Booked a stay at this Hotel through Expedia in late April for 4 nights later this year, entire booking has been charged and been trying to get refund since early May!  Even if I needed to re-book to stay in San Francisco this has certainly put me off and by the looks of other recent reviews I wouldn't be alone.Sadly the pain hasn't ended, have just had to cancel our credit card due to someone trying to buy $150 worth of pizza in or around the area (pretty sure that as I am in Australia it wasn't me!)Expedia whilst have returned all my calls, emails etc have really gotten no further with obtaining a refund but are very sorry for my inconvenience"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 9,
        "expertise": 0.002459904849063,
        "user_cities_visited": 40,
        "review_days": 0.19058050383351502,
        "helpful_class": 1,
        "review_text": "I stayed here right near Fishermans Wharf with my teenagers - a great position for transport, cruises and public transport into the heart of the city. The hotel is so comfy, friendly, funky, a positive young vibe..really enjoyable. Beautiful heaters in outside area, perfect games area to cill in after a day of walking or cycling miles. Id recommend this hotel for singles, couples or families, business or pleasure - staff were so helpful and happy - it was a delight."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 74,
        "expertise": 0.003216169938005,
        "user_cities_visited": 273,
        "review_days": 0.712486308871851,
        "helpful_class": 2,
        "review_text": "Spire elite members staying here for the RWC 7s at AT&T park. From check in on Tuesday to check out on Monday we had nothing but hassle, problems, stress and what can only be described as fraud.1. Everywhere we go we Book our rooms night by night on separate reservations. Mainly because room rates fluctuate and that allows us to ensure we get cheapest rate. (Tip for travellers: never book a whole stay as one booking as normally they increase the price of every night to the most expensive price) when we booked they demanded to collate them to one stay for ease when we arrived. This was 6-8 months before we arrived! It took a good month to have them put back to separate bookings. We then emailed a few weeks before to make sure they had collated them for an easy check in and no problems...2. upon arrival we went to check in. The girl was happy to check in every night but wanted a pre auto for every single night we had booked. 2 rooms x 6 nights... 12 pre autos of USD600!? That would easily block our card for fraud after the 3rd. Why could she take one pre with for the whole stay like every other IHG in the world?3. With booking how we did, they decide to just check you out and in when they want. That time being before 4am... how do I know that? Because that\u2019s when you have to re enter the WiFi details because it\u2019s been reset! Do we not have a right to check the bill before paying? Because funnily it might be wrong as it was on EVERY night.- 3a. First night you charged USD200 to much on the room rate, another night you charged the wrong card.... do I continue?4. Ambassadors beware of using the certificate. They\u2019re not keen on accepting it. Refused to accept one because the room was in the wrong name. Every other Ihg accepts it despite the name on the room. Had they said when we had them he certificate that it couldn\u2019t be then we\u2019d have said let us rebook it in the right name. Instead they just let the weekend go and then took the money Sunday pre 4am and left us with the problem. Don\u2019t worry we\u2019ll dispute it with the credit card company and you\u2019ll get USD0 for it instead! Well did Mark Hopkins!5. The bloke in the bar is an idiot. Demanding id of people clearly over the age of 30. We might be tourists but we know your law is if they look under 30 they have to be id. I\u2019m 24 so was fine with giving it. When your id 48 year olds it\u2019s pure stupidity!6. Nightmare to get taxis. We were stood waiting for the guy to get us one and he\u2019d rather serve a local. So went to the street and flagged one ourselves. Staff member hurled abuse because it was the lady he was service taxi. Monday am we needed a bigger taxi for the luggage and was categorically told we were stupid for thinking we\u2019d fit in to it. Demanded we took 2 because there were no big taxis... the taxi he flagged down was a big taxi and guess what, our luggage fit.7. The hotel looks old and in serious need of a refurb. Unclean, you stick to the floor when walking"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.090361445783132,
        "helpful_class": 1,
        "review_text": "Best hotel in the heart of the most beautiful waikiki beach. Will stay here again!! Wonderful experience, friendly staff, beach in backyard...Pink Palace on Pacific!!! Very spacious rooms, amenities are excellent."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 62,
        "expertise": 0.002205077279555,
        "user_cities_visited": 54,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "From our welcome at reception upon check in through to departure the staff were very friendly and helpful, including the concierge and bellboys. The room is large with a queen sized bed and sofa plus writing desk - very comfortable mattress. The only negatve i would give is the sliding frosted glass door in the bathroom which means if someone gets up in the middle of the night and turns on the bathroom light there is a chance your partner may be awoken by the light.When we left to leave for Yosemite we were allowed to leave one of our suitcases at no charge to save us from hauling around two cases to Yosemite and we picked it up upon return to San Fran. didn't use restaurant or gym/pool so cannot comment on them."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 32,
        "expertise": 0.0022084216454960003,
        "user_cities_visited": 67,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "Property is nice and well maintained, but not the newest.  Nice pool area, though for a property at this price range and class water really should be free.  Room was clean and AC worked well.  About 2 min walk to BTS and lots of bars and places around the property."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.9928806133625411,
        "helpful_class": 0,
        "review_text": "I booked this hotel for my birthday getaway with my sister and I'm very pleased with my choice. We came early to the hotel to see if we could check in early, they said our room wasn't available yet, but they checked our bags so we didn't have to carry them around while we walked. Pleasantly surprised by that. We got a room on the 19 floor, good view, nice people at check in. My favorite part of my stay was the bartenders at the hotel bar. They knew how to make every drink that was being ordered, big plus they were super friendly and gave me a free drink because it was my birthday!!I will definitely be staying at this hotel the next time I'm in Chicago. Good price for the room, lots of accommodations and great location. Walking distance to everything downtown."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.33296823658269403,
        "helpful_class": 0,
        "review_text": "Overall it was a good experience although the breakfast didn't have many options to offer for vegetarians.The room being spacious and clean has very lighting in the room - hence the room gets darker during the evenings."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.11719605695509301,
        "helpful_class": 1,
        "review_text": "Erby was great at the front desk, he gave accurate and helpful information on attractions, and dining options.  Yofi the vallet was excellent as well thank you for a great stay.  You made us feel like we were at home."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 32,
        "expertise": 0.002017838600118,
        "user_cities_visited": 88,
        "review_days": 0.279846659364731,
        "helpful_class": 2,
        "review_text": "We didn't need our car all weekend as everything was so convenient & close in this neighborhood. Very close to Key Arena, Seattle Center with the Space Needle, Emp museum and the monorail to downtown. We took in the Star Trek exhibit at the EMP and enjoyed a film at the SIFF Uptown theater right across the street from our hotel. Within a one block radius are numerous excellent restaurants and the Metropolitan market which is open 24 hours also has great food. The hotel charges $18 per night for parking which is half the price of downtown hotels. There are bikes & umbrellas available, Starbucks in the hotel and in the rooms. Rooms come with a fridge, coffee maker and microwave, with plates and utensils available. The rooftop deck is a plus, you just bring your own food and drink up to enjoy the view. We sat there for coffee in the morning, appies & wine in the afternoon and enjoyed the view of the full moon with the Seattle sky line & Space Needle at night. The waterfront park is just down the hill from the hotel and then its a reasonable walk all the way to Pikes Place market and Pioneer Square. I had no idea there would be a trail / sidewalk access the entire way along the waterfront but we were happy to discover this. Friendly staff. Super clean non-smoking hotel. Will definitely stay here again on the next Seattle getaway."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 26,
        "expertise": 0.0017190455858900001,
        "user_cities_visited": 19,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "Basically chose this hotel because we planned a very last minute trip to vegas for new years eve and everything else was booked up. After a long drive to vegas we all just wanted to jump into bed for a quick cat nap before hitting the strip, but the bed was rock hard and very difficult to get comfortable in. It was even worse than the mattresses at cheap motels. The casino stunk of cigarettes more than others it seemed. The customer service was okay-nothing to comment on. It is about a 15 to 30 minute drive from the strip so be prepared for that as well. You also need to have your key card to show the security guard before going up the elevator to your room. Semi annoying but I guess it is an added security measure. Just know what you are getting if you stay at this hotel."
    },
    {
        "user_review_posted": 2972,
        "user_total_helpful_votes": 1427,
        "expertise": 0.0022207342085280002,
        "user_cities_visited": 661,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "This hotel was a boutique style hotel.Beautiful towel arrangement in the shape of swans and petals covered our bed. The bed was fabulous and super comfy.Bathroom was a spa style. Huge tub, great shower. Super clean. Shampoo, conditioner and shower gel provided.All really clean and well laid out. Mini bar had a couple of beers, soft drinks etc. Complimentary water was a nice touch. Didn't understand why a kettle, tea coffee and sugar were provided but no milk?Zero view from this view but I was pre offered a balcony suite. I wanted the spa bathroom so politely declined.Free wifi is good but requires constant reconnection.Nice robe and slippers. Movie channels were all in English.Staff are very helpful.Hotel can arrange a cab for you to airport. It costs 500baht instead of 300 and is still a Normal street car not a hotel car.Did not eat at the hotel as had too many external plans.Close location to Khao San although the walk there is a bit smelly. Bangkok itself can be a bit of an attack on the nostrils to be honest.A great hotel if you fancy feeling a bit of luxury."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 12,
        "review_days": 0.6182913472070091,
        "helpful_class": 0,
        "review_text": "The trip was great everyone was great very helpful. I thought they had a gym. But other than that it was very good. We had ocean view room. Beautiful view of Waikiki . If you stay here go by the pool to the snack bar and get the Dole whip! Delicious!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.677437020810514,
        "helpful_class": 0,
        "review_text": "Really nice modern property. Upon checked in, we were greeted well by hotel staff. Faisal from the front desk was very nice and offered an early check in. The restaurants were decent and pool was great. There\u2019s also a Starbucks and location was awesome with nearby restaurants and parks."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 49,
        "expertise": 0.004845709661995001,
        "user_cities_visited": 110,
        "review_days": 0.598576122672508,
        "helpful_class": 0,
        "review_text": "Listen, my bed at home is hands down the best bed in the world so when I go to hotels I pretty much expect not to be sleeping on heaven. Well, I may have to reassess that because the Paramount has mind blowing beddage. Sheets are soft, mattress is soft, pillows conform to the noggin. The location of the hotel is great, plenty of good shopping and attractions around. There is an asian themed restaurant called the Dragonfish where you can get a free app during happy hour (see picture for happy hour menu and times). Only bad thing is parking isn't free, but I have a feeling that's life in Seattle. Either pay $40 + for valet or park across the street at public parking for $25 for the night. Anyway, all that doesn't matter because, seriously, the beds."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 23,
        "expertise": 0.001484844185936,
        "user_cities_visited": 134,
        "review_days": 0.593647316538882,
        "helpful_class": 0,
        "review_text": "Loved my stay at the Holiday Inn Desert club resort.  We are members of Holiday Inn Club Vacations with signature level service.  The unit was fabulous including kitchen and laundry.  Very clean and beautiful property with multiple pools and restaurants. There were shuttles to take us to various locations on the strip which is only a couple of blocks away.  Frankly, I loved not being on the strip so that there is some semblance of quiet when we wanted to sleep but we could get to the action in 10 minutes by walking or 5 by taking the shuttle or an uber.  I would very strongly recommend this property."
    },
    {
        "user_review_posted": 424,
        "user_total_helpful_votes": 163,
        "expertise": 0.0017560514553260002,
        "user_cities_visited": 180,
        "review_days": 0.28970427163198204,
        "helpful_class": 1,
        "review_text": "The SF Ritz of course rates excellent.  The rooms are comfortable. The employees always polite. It is perfectly located to walk in any direction for great eats & shopping (Union Square, Ferry Building, & Chinatown right around the corner).JCB champagne bar is also located in the lobby."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 16,
        "review_days": 0.270536692223439,
        "helpful_class": 0,
        "review_text": "With the start of my journey not going well before leaving Australia, then then long haul from Australia.   Then being dropped off at the wrong hotel.  I arrived at the Hampton Inn Tropicana very late and very tired, upon my entrance into the foyer of the Hotel, I felt welcomed and secure as a solo traveler.The front reception staff Emilio, Aidy, Keondra were always smiling, very helpful a credit to the management and training of the Inn.Breakfast was always being refreshed with a different variety each day of the hot selection.  Rick the person looking after the tables always had a smile and happy to help.  I used the shuttle bus on several occasions with Jack the Transport driver he was the best.My huge room with a huge super comfortable bed, hot water, and clean towels all important item's on my list of hotels to stay in, yes the internet didn't like me on one occasion but I moved within the room and it clicked in.  I especially appreciated the fresh bottle of water each day.  I have been to many other hotels through out the US and found coffee making facilities located in the bathroom.  So not sure why people are complaining.I did not use the pool as my stay combined with some rain, however the area always looked inviting and cleanSure there is no in house restaurant, however as I usually don't venture out at night, I over come this problem by having a late lunch and purchasing some fruit for late night snack.  There is the option of delivery.Yes there are some small areas in the room that are tired, please don't let that put you off the no resort fee, off strip location, internet, super and well trained staff more than make up for it.My only complaint my stay was not long enough."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 12,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 144,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "I had to stay in this hotel because I missed my flight. I booked it over the phone just 10 minutes before I walked in there. Booking was quick and easy as well as check in and checkout. Clean room, great bed. No problems at all."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 22,
        "expertise": 0.002700395477273,
        "user_cities_visited": 133,
        "review_days": 0.475355969331872,
        "helpful_class": 0,
        "review_text": "The River Inn, in Foggy Bottom is set on a leafy street close to Ste Dept. and Georgetown shops. The River is close by for a morning or afternoon walk. The hotel itself is clean and well serviced. The Breakfast Buffet at $12 for the continental is good enough, and al la carte options are available. The room was well appointed for a business trip and I'll certainly return."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.38061336254107303,
        "helpful_class": 0,
        "review_text": "We stayed in the Deluxe River View room for 3 nights from 18th - 21st November, 2016. We received a very warm welcome from the staff at the front desk and they even arranged to have our room ready earlier than the scheduled check in time of 2 pm as we were tired from a long overnight flight. The room itself was really nice, loved the bathroom and the view was mesmerising to say the least... The location of the hotel is absolutely brilliant!!! Both BTS and the ferry are extremely close by. The hotel itself is located in the busy area of Silom and walking around the hotel one can get a taste of busy Bangkok!!! There are some really nice restaurants and cafes around the hotel on Silom road. Do check out the Bangrak market just outside the hotel for amazing Thai street food... The hotel pool was nice and even though we didn't have any other meals in the hotel, we really liked the breakfast buffet. The mini kitchen in the room is a plus if you want to rustle something up and the complimentary hamper with snacks and colas was a nice touch. Special mention to the concierge desk who were very helpful in providing us with necessary maps and helping us navigate through BTS and ferry routes... We had a lovely stay in this hotel and would definitely return in our next visits..."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 217,
        "expertise": 0.00913101467118,
        "user_cities_visited": 127,
        "review_days": 0.5306681270536691,
        "helpful_class": 1,
        "review_text": "My husband and I visited from another hotel to get a massage. The spa here was recently renovated. It's clean and very relaxing. It was a Friday afternoon and the relaxation room was just that - relaxing, not overcrowded with guests. Our therapists did a great job on our massages. And I thoroughly enjoyed the sauna and steam room after my treatment. The locker rooms and hydrotherapy area in the women's side was immaculate. Cyndi, the spa manager was very helpful assisting us upon checking out of the spa."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 64,
        "expertise": 0.008287334007294,
        "user_cities_visited": 129,
        "review_days": 0.7409638554216861,
        "helpful_class": 0,
        "review_text": "I was here for three nights for work. The staff here is incredibly nice and professional. I was really impressed.Rooms are comfortable size and clean.The location cannot be beat. Within a five minute walk of a huge Walgreens with anything you need (more like a grocery store), multiple atms, ramen restaurants, a korean burrito place, a super fancy seafood restaurant, and of course union Square is... Right there.Like many hotels in sf, sound insulation isn't great so expect to hear your neighbors and the traffic. But this isn't unique to here in any way.No air conditioning but... Sf would have to be in an unusual heat wave for this to matter.There isn't a breakfast included. There is coffee but I don't drink coffee so can't comment on quality.I felt good walking around the area alone in the early evening hours.Water pressure and temp wasn't consistent.You are paying for location and service here... Not necessarily amenities and newness of the room.I'd recommend."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
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        "review_days": 0.53012048192771,
        "helpful_class": 0,
        "review_text": "Where do I start? I'd like to start with my initial meeting with the sales manager Patricia. The energy she brings is just what is needed while visiting Hawaii and this luxurious hotel. I met with her after a terrible stay at the Holiday Inn Express which is right down the street from the LayLow Autograph.During our meeting, she welcomed me with fresh fruit and food from their lounge area which is called the Hideout (details to come). She gave me a brief history about the hotel and the direction it is heading to. I was given the opportunity to sample some of the food that was made by the hotel Chef who is an amazing cook. Patricia also gave me a tour around the hotel and allowed me to see what the rooms will look like once I checked-in. Once I saw what the rooms looked like, my jaw dropped in astonishment because this was going to be my home for a few months. I was so excited!!!I must say from the minute I got out of my vehicle (Valet) and made it to the top of the escalator, I was highly impressed. Patricia did not have to say much about the hotel. I was sold  already lol. Once you make it to the top of the escalator or elevator, you're introduced to the hotels \"Hideout at the LayLow\". It's a bar, restaurant and lounge area which is part of the hotel. This is definitely the place to be while visiting Waikiki.The managers Ben & Chandly (I hope I pronounced it correctly, so sorry) lol, are so awesome. They make you feel right at home. They greet you whenever you enter in the lounge area and seat you at your table. The Hideout has live entertainment 7 days a week which starts at 7 - 10 pm. They also offer a happy hour from 4-630 pm. On Friday and Saturday evening they have a live well known Dj who gets the party started from 9pm - 12am. They have a killer bar that has every drink known to man and also some of the hotels specialty themed drinks. The restaurant and bar closes down at midnight every night. The Hideout patio is filled with soft outdoor furniture which sits under the moonlight. Tiki torches are also lit to bring out the mellow ambience of the great people who partake at the Hideout.I'd like to recognize the employees at the LayLow Autograph that I can remember off the top of my head. This is in no particular order:Patricia, Ben, Chandly, Housekeepers, Victoria, Rachel, Hoku, Jarren, Leilani, Morgan, Cassandra, Daysha, Emily, Forrest, Seth, Shania, Trevor, Julie, Richard, Chefs, Cindy, Rita, The Entire Valet Crew, and Night Watchmen Crew.If you want the bests nights rest, outstanding customer service and have the option to socialize with great people, this hotel is the best hotel for you in Waikiki.....Guaranteed!!!!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 10,
        "expertise": 0.0007566085023880001,
        "user_cities_visited": 106,
        "review_days": 0.740416210295728,
        "helpful_class": 0,
        "review_text": "This hotel is a perfect place to stay when you just arrive in Bangkok. It is a nicely revovated hotel that has two seperate buildings. The main building with enternce has 8 floors with a nice swimmingpool on the 8th floor. The other building is the \"Canalwing\" and is connected to the main building by a halway. The canalwing has 7 floors and has also a swimmingpool on the 3th floor. Be careful, this swimmingpool has some slippery stones on the floor. We stayed last week for three days in the canalwing, 7th floor room 7721. The very last room of the hotel. First impression was not ideal, the room had just one tiny window looking out on a wall besise. But after we checked the room we actualy liked it! It was nicely renovated into a big modern hotelroom. It had everything a guest needs in his room. They had take time to give it a nice feeling with some serious upgrading. So, don't let first impressions of a room guide you to reject a room. The staff was very friendly and they gave us a familiar feeling. For a small price they have an excellent breakfastservice on the mainfloor of the Canalwing. Allthrough we haven't had that experience because our room was on the end of the floor, we herad some people complain about the noise comming from the hall. Esspecialy when some loud people come home at night forgetting that there are others in the hotel. It is located nearby the evening/night scenary from Khao San Road but you don't hear anything of the rush overthere. Surely we will return to this hotel when we visit Bangkok again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6013143483023,
        "helpful_class": 0,
        "review_text": "We always have the most amazing experience when staying at The Palomar!  Love the location, bar and of course the FREE Wine hour and outdoor seating option!!!   Our go to every time we are in the city!!!"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 22,
        "expertise": 0.001241659997458,
        "user_cities_visited": 33,
        "review_days": 0.448521358159912,
        "helpful_class": 0,
        "review_text": "Nice and clean hotel located near shopping and foodie district. It has a rooftop floor where one can laze around if tired of all the hustle and bustle of Bangkok. Lots of massage places nearby and several top notch restaurants (Robuchon, Morimoto, etc) within the hood.Staff are helpful too!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 16,
        "review_days": 0.9008762322015331,
        "helpful_class": 1,
        "review_text": "The price was great for the location and nice casino. We stayed in the old but recently renovated part of the hotel. It is a historical hotel if you care, located right next to Fremont Street show. it was noisy until 1-2 a.m. but i did not mind that. but if you want something quiet, this will not work for you. Our experience with the front desk were mixed. The first night we checked in late about 1 a.m., the guy was rushed us through the process and did not tell us about the noise. He also did not read our reservation carefully, and told us that we were upgraded for one night to a 2 bed-room, but have too move next day. We actually booked room with 2 beds but We were too tired after the long trip to argue some w e plan to protest next day with a manager next day. But the following morning, someone from the hotel call us to inform us that we did not have to move. So I give credit to the hotel for fixing their mistakes."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 9,
        "review_days": 0.7732749178532311,
        "helpful_class": 0,
        "review_text": "This hotel is very beautiful, has a lot of fun chic bar activity, and is in a great neighborhood. However, as with so many hotels, the rooms present a beautiful canvas with little practicality. The room I stayed in was a corner King and the storage was almost nil. There was one small ledge for holding things in the bathroom with a wooden stool underneath the sink - I think for holding the things you'd otherwise put on a counter. The shower had an infintessimally small shelf big enough to hold 4 very small bottles provided. Where you would place your shampoo, etc. is a mystery to me. Seems the floor of the shower is the only option. The room had a desk and a small couch but again, these two things don't really allow you to \"put away\" your things, out of sight, leading to a cluttered room especially if sharing the room with another person. I wish hotel designers would consider not just the esthetics of a room but the practical needs of travelers in that most rooms seem to have left the need for storage to the end."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 38,
        "review_days": 0.9074479737130341,
        "helpful_class": 1,
        "review_text": "Upon my check into my room I discovered 4-5 of these bugs crawling on the box spring when I lifted up the bed skirt. Front desk was able to give me a new room, but still not what you would expect at a \u201cresort\u201d. Disappointed Marriott member."
    },
    {
        "user_review_posted": 534,
        "user_total_helpful_votes": 253,
        "expertise": 0.0021898313966190004,
        "user_cities_visited": 177,
        "review_days": 0.627601314348302,
        "helpful_class": 0,
        "review_text": "Checked in for one night prior to leaving San Francisco for CA.  This beautiful 'Sherlock Holmes' themed hotel, is wonderful. Everything about it.The antique elevator (lift) has the original concertina gate, it's super slow (original) and the knobs are all original! The rooms have soda's in the fridge, for you to help yourselves. There is water, and in reception there are cookies for you to help yourself.  The smell!!!!  In the bathroom all toiletries are beautifully sourced, and classy.  They have left nothing to chance, it's all tied in with colours, mixing the old with the new in their charming rooms.  The fireplaces are a welcome addition on a cold evening.  You turn the light behind your bed and your fireplace lights up, stunning!  We had a fabulous king room, plenty for two, with room for 4 suitcases.There is a 'happy hour' in the evenings, between 5-6.30pm (I think) Guests mingle with each other, it's a lovely atmosphere.  They serve pasta's and rice, and cakes, tea and coffee... and wine.  What a lovely, thoughtful gesture.  Really can't hype this place up anymore than just to give a glowing, truthful review.  If you go to San Fran, and you love understated opulence, this is the place!  I could have spent two weeks at the hotel alone!!Breakfast was included. Continental, pastries, fruit, smoothies, coffee's etc. and soya milk, so they'd thought of everything.  Book this and you won't be disappointed. Loved everything about it."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 13,
        "expertise": 0.0027584684982890004,
        "user_cities_visited": 17,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "Spent 5 days at the Tahiti resort and found the place to be top notch as a timeshare. Pool was good and lazy river nice although both tend to get crowded but what do you expect in August. No doubt we will return for a bit longer in next time. Thoroughly recommend Penn and Teller show, and real plus was their willingness to meet the audience at the end of the show."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 8,
        "review_days": 0.82420591456736,
        "helpful_class": 0,
        "review_text": "we stayed in Bangkok for a couple of nights to begin our backpacking trip in Thailand. The Solitaire was the perfect spot to begin. The service was excellent from start to finish- with a prime location in the city.The concierge staff were incredibly helpful and gave us some tips and tricks to make the most out of our short stay in Bangkok.Thank you all! :)"
    },
    {
        "user_review_posted": 154,
        "user_total_helpful_votes": 84,
        "expertise": 0.002537791018426,
        "user_cities_visited": 51,
        "review_days": 0.292990142387732,
        "helpful_class": 0,
        "review_text": "My husband and I had never stayed in San Francisco so spent a lot of time deciding which section of the city to stay in. We considered staying in the Fisherman's Wharf area, and this actually where a lot of our trips and tours ended up originating from. We ended up having more transportation to figure out from the Union Square area, but it still is not far from Fisherman's Wharf. Sometimes we even walked there. This is a great location for nice restaurants and shopping, and it is just across from a Cable Car stop. We were only able to catch the Cable Car once, and that was right away in the morning. Any other time the Cable Car was jammed with people, which obviously has no bearing on the hotel, but plan on having a backup means of transportation. There is coffee, water, and cookies in the lobby, and a very nice restaurant which we used for breakfast. The hotel room is large with beautiful architecture, and a big walk-in closet. The bathroom has a deep tub, and the entire hotel gives the feel of stepping back in time yet everything is clean with a classic look. There are so many little extras here such as an umbrella in the closet (see the picture I posted,) a can-opener attached to the wall in the bathroom (!), a wonderful assortment of teas and coffee in the lobby, and much more. The beds were very comfortable, and there was a huge selection of pillows (check this out on their website.) The staff was very friendly."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.9123767798466591,
        "helpful_class": 0,
        "review_text": "Just off the Las Vegas strip. This is a perfect hotel if you want to to be near the strip but away from the craziness of the strip. Very clean and comfy rooms. Excellent friendly staff. You are within a short walking distance from all the strip attractions. Nice gym. Awesome but pricy breakfast buffet. Highly regarded hotel."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 123,
        "expertise": 0.006310664061248,
        "user_cities_visited": 602,
        "review_days": 0.007667031763417001,
        "helpful_class": 1,
        "review_text": "This is a classic Fairmont and a property that represents well the brand, so you won't be disappointed if you come with brand expectations. The location is great for Georgetown, but still good for the Mall. Keep in mind that the subway station is not close by.Our suite was great, very spacious and well appointed. It was kept clean and there was no noise coming from the street below. Absolutely no complaints about the room.The service was good throughout our stay. We used with Room Service, Front Desk, Concierge, Bell desk and Restaurant. All of our interactions were positive, especially the Bell boys that helped us with our bikes, which we borrowed for free.The one issue was with the front desk during check-in, who failed to inform us properly about the courtesy car hours and we missed it due to having received wrong information (only runs until 10:00 am). But actually, when we did try to use the car later, it was never available.The restaurant was only ok, I wouldn't recommend it simply because you'd be very close to Georgetown and can go to much nicer and cheaper restaurants. Room Service was fine.We couldn't use the pool because it was closed for a couple of days and the usage times were restrictive because it's part of the spa. We were a bit disappointed in that.Overall, I would recommend this hotel, specially if you're going to explore Georgetown a bit."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.44304490690032805,
        "helpful_class": 1,
        "review_text": "This was my 12th trip too Honolulu, and i have stayed in many Hotels. Without Question, the Staff at the Renew, were the Best.they were So Friendly, Polite, Helpful, and Professional. The Rooms were Clean, Breakfast was Great. The Wonderful Staff, made my Holiday, the Best , Ever.. I must Thank the Following Professionals at the Renew. Rozanne, from Housekeeping, Sara, Rachel,Grace, Ray, Chris, and Federico. Outstanding, See You All again Soon. Thankyou So Much. Steve M."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 58,
        "review_days": 0.006024096385542001,
        "helpful_class": 1,
        "review_text": "Room a little bit old to start off with, customer service very poor but special mention to I think it was Frank from the engineering department for being polite and friendly and professional. We wanted to temporarily park our car for 30 minutes so we could pack our bags and check out but the hotel said they would have to charge us for parking. Seriously? We have to pay for 30 minutes of parking at a Marriott hotel? We also accidentally booked an extra night and we called them immediately to see if we could change the booking, but as the uncaring, selfish, money grabbing hotel chain they are, we were not able to get a refund for the extra night. Upon check out the front desk told us that there were no more charges and everything was all done, but when we returned home there was a $15 charge on our CC statement from them for no reason whatsoever. If it wasn't for its great location I would not recommend it. Try Intercontinental a few blocks down."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 19,
        "expertise": 0.002034851645715,
        "user_cities_visited": 182,
        "review_days": 0.13855421686746902,
        "helpful_class": 0,
        "review_text": "Great business hotel with wonderful rooms, free wi-fi (but no access to What's App, Skype and the likes ... but that's true everywhere in Dubai) centrally located, outdoors poolNot the best hotel for a holiday though."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "Location good, nice rooms, fairly clean and good beds. Hotel is a bit dated. One of the two elevators was broken causing my family and others a good bit of aggravation and i actually took the stairs after waiting for 15 mins. Gym was small and also a bit dated. Hotel staff was ok. Restaurant in hotel was actually pretty good as well."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 18,
        "expertise": 0.002251506720225,
        "user_cities_visited": 182,
        "review_days": 0.12814895947426,
        "helpful_class": 1,
        "review_text": "It began at check-in as a condescending and rude desk clerk tried to tell me I hadn't made specific requests (which weren't honored) when I booked 2 rooms in April. I had a printout to prove it. Moving right along we went to our rooms(which are really quite small) and there was a big stain on the carpet and another going down the wall in the bathroom. I then called room service for two ice buckets with ice to chill champagne and 6 champagne glasses.. Apparently there was a run on the buckets or perhaps ice and only one was available. Day two after being out of the room for between 6.5 and 7 hours the room was not made up.  I guess I would have expected this to have been completed before 4:45 in the afternoon.I called down to guest services but after 9 rings with no answer I took a pass.  Oh well I will fix all of our party a drink and we will move on but the ice machine on my floor was out of service, why am I not surprised.I have only 3 minor positive things to say: The lighted magnifying mirror in the bathroom was great, the bench on which you were to put your suitcase was actually large enough for 2 bags,and most of the staff were pleasant when you could find one to help you and when they got the order right.  I have stayed in other hotels in this chain but not again.  My understanding is that Blu is the Radisson luxury chain but it doesn't live up to that"
    },
    {
        "user_review_posted": 169,
        "user_total_helpful_votes": 81,
        "expertise": 0.0022165681779150004,
        "user_cities_visited": 51,
        "review_days": 0.933187294633077,
        "helpful_class": 0,
        "review_text": "Close to downtown. Good location for travelers.Resturant is nice. Only had a chance to try breakfast.Nice draft beer in the bar. Recommended for a night visit.Expensive hotel. No water in room.Valet parking is sometimes slow in traffic time."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 24,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 35,
        "review_days": 0.594742606790799,
        "helpful_class": 1,
        "review_text": "We\u2019ve stayed here just for one night, but I was a nice hotel! Our room was clean, and good! There\u2019s a nice section in the hotel with vintage slot machines! And the location of the hotel is awesome! It\u2019s situated in \u2018old town\u2019 Las Vegas, Freemont Street, the place where Las Vegas started!Lots of people immediately think of the big resorts on the Las Vegas Strip and forget to visit Freemont Street!In our eyes, the strip is nice but Freemont street is a MUST! We like Freemont street more than the rest of the strip, it\u2019s smaller but it has more ambiance!There\u2019s live music in the evening, old casinos, shops, bars, restaurants! And you can always take a taxi or rent a bike to get to the famous strip! I would absolutely stay at the D when visiting Las Vegas again!"
    },
    {
        "user_review_posted": 182,
        "user_total_helpful_votes": 51,
        "expertise": 0.0012501015480160002,
        "user_cities_visited": 95,
        "review_days": 0.652792990142387,
        "helpful_class": 0,
        "review_text": "Suite was plenty big enough.  Had separate living room area and kitchen.  The bathroom had a separate toilet room, with a nice size tub shower.  The shuttle to take us back and forth from the main building was nice.  They could use better times for the shuttles to and from the strip. Also, number signs on the buildings were hard to see at night.We will consider staying there again when out in Vegas next."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45180722891566205,
        "helpful_class": 0,
        "review_text": "I'm an older guy traveling solo so I didn't feel the need/peer-pressure to be \"cool\" and stay in one of the \"popular\" more expensive hotels. This place was perfect; not far from the strip yet far enough so you can get a break from the madness when you're ready for a re-energizing break. Strip mall & strip club next door. Hard Rock Hotel across the street. Bus stops across the street and behind the property. Free internet (brought a tiny wired-to-wireless adapter). The only reason for 4* instead of 5 is they still using cathode-tube TV's (the old fat ones). Tip; Leave your key/card at the front desk when going out especially if you're going to the craziness that is EDC. $302.37 (Friday afternoon check-in->Monday morning checout)."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 18,
        "expertise": 0.0011204821336710002,
        "user_cities_visited": 21,
        "review_days": 0.548740416210295,
        "helpful_class": 0,
        "review_text": "Stayed here for a business trip since it was right across the street from Zappos. Rooms were well appointed and clean. Valet is $7 but waived if you charge anything to your room or validate in a restaurant. Bartender at the Furnace was awesome and recommended Triple George for dinner, which I will review also.My only complaint about my stay was I booked months ago and specifically booked a Kind Room and ended up with 2 queens. the check in agent mentioned nothing about having to change my initial reservation.Looking forward to going back to check out the Rooftop pool as that looks pretty amazing. overall clean, well laid out casino and hotel. not too smoky either which is a bonus.PS- they provide earplugs which is GENIUS!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 6,
        "review_days": 0.14457831325301201,
        "helpful_class": 0,
        "review_text": "Good size rooms for couples.best location away from hustle and bustle of waikiki (only a 15 min walk) all staff very friendly and helpful. Definately stay there again. Cannot  fault anything  about  this  hotel. So easy to go for swim at sans souci beach. Had a local munck seal on our beach 1 day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.599671412924424,
        "helpful_class": 0,
        "review_text": "Our stay at the Ala Moana was at the end of our Hawaii holiday. The Hotel could not be faulted for cleanliness and staff assistance. Access to the Ala Moana shops is from 2nd floor, so very convenient. The 6 lifts however were a nightmare with queues to go up and down. Not a lot of walk along bars, restaurants at this end, but still a nice spot close to the beach. We had ocean views, but you can hear the traffic from the room. Cost wise for what we got, we did better at our other hotel and condo in Hawaii."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 22,
        "expertise": 0.0019049046610830002,
        "user_cities_visited": 183,
        "review_days": 0.11719605695509301,
        "helpful_class": 0,
        "review_text": "Quiet room, convenient location, practically in the O'Hare terminal. OK health club in the basement.Staff was not particularly friendly or helpful during check-in/check-out.Older property in need of renovation and renewal.Room tax was over $40!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 26,
        "expertise": 0.005627275736511001,
        "user_cities_visited": 12,
        "review_days": 0.0071193866374580006,
        "helpful_class": 2,
        "review_text": "We stayed here for a friends birthday weekend....beautiful clean, kitchen, front room, great beds! And the pool with a sandy beach was awesome...but what I loved was the fun, warmed to 85 degree moving river....where you could just relax on a tube and go thru waterfalls so very warm and wonderful!!The jacuzzi was also a top spot...esp the adult only jacuzzi with a warm, waterfall. Tall palm trees, beautiful tahitian decor makes this a great place to be...plus there is a free shuttle to the strip!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 5,
        "review_days": 0.16703176341730502,
        "helpful_class": 1,
        "review_text": "Lovely room, great big comfy beds. Good room service menu. The gym is also well equipped. Very central location. Probably is a bit on the expensive side. Some rooms have great views. All in all a very good hotel. My only issue was the air vent which was permanently on and someone had to come and fix, though they did so promptly."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 30,
        "expertise": 0.00298853650921,
        "user_cities_visited": 22,
        "review_days": 0.32913472070098504,
        "helpful_class": 1,
        "review_text": "My goal in writing reviews is to be honest and talk about the good and the bad.Everywhere I stay starts with a perfect review and then I adjust as I have time to experience the place.When going to Las Vegas, Boulder Station is not where I would usually choose.It is off the strip and an older property. The reason I chose it this time, is because we were there for a business trip and the company booked rooms at Sunset Station, so why not try this sister property. It came up on Priceline and was very affordable.We flew in early to visit some of the National Parks in the area, and was just looking for somewhere clean, comfortable, and away from the busiest areas.Check in was a breeze. The room was clean and comfortable and seems to have been updated.We tried the buffet and it was very good and really reasonable. It closes at 9pm, so you have to get back to the hotel early to make it. The next night we weren't able to get back until later, so we had the buffet at another casino and it was terrible, and quadruple the price.So, the casino itself looks dated. I realized that it was like the wal-mart of casinos.Not so much because of the casino, but because of the patrons.There was one drug addict that I saw several times. Once passed out at a slot machine. Another time yelling into the men's room at her husband, who security said had been in there for an hour, and once again at the restaurant - also somewhere between unconscious and conscious.I'm not judging the other patrons, but it is a very different customer base from the other casinos.That experience reduced the rating significantly for me. The hotel itself was very comfortable. If you are just sleeping there it's a good choice."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.723986856516977,
        "helpful_class": 0,
        "review_text": "We stayed here for a night during a family vacation. Beautiful room and hotel, but it cost alot as anywhere else decent around there. You have to pay for parking also. The beds in double room are small. They do have a hot tub and swimming pool and you are right on fisherman's wharf."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "Very friendly staffs and good environment. The room is clean and nice. This hotel provide free tuk tuk and the location is strategic. And the facilities are superb! Will definitely come again. And we get early check-in for free of charge!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9879518072289151,
        "helpful_class": 0,
        "review_text": "This is my 5th visit to the Outrigger Reef in Waikiki.   The oceanfront rooms and suites have truly spectacular views of the ocean, Diamond Head, and the Waikiki shoreline.  On Friday evenings you can see the fireworks from your lanai.   The staff is first-rate, and the resort\u2019s facilities are excellent:  a large pool, three hot tubs, gym, spa, direct beach access, etc.  Every evening at 6 pm there is live music in the hotel pool area put on by local Hawaiian musicians.  I can easily give this place my highest recommendation.   I look forward to my next visit!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 117,
        "review_days": 0.721796276013143,
        "helpful_class": 0,
        "review_text": "Excellent staff and service! The room is always to our satisfaction! Georgetown location is perfect for us! The staff was knowledgeable about our trip to DC and very accommodating during our recent stay.Thank you!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5832420591456731,
        "helpful_class": 0,
        "review_text": "I had a great evening in IKandy lounge last week, with a friendly and professional staff providing a great service, the place is just amazing, whether you go a drink or a shisha  located by the pool its the perfect place to spend an evening in Dubai."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 22,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 18,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "This hotel's location is great and close to everything around Waikiki. The room and bathroom is small if you go for the standard room. BUT the rooms are clean and the bed is comfortable and the tablet provided it great.  The aircon is very loud so I couldn't have it on while I was sleeping.  The breakfast is very simple with coffee, tea, toast, tropical fruits and pastries but their is great musubi joint close by if you want some protein with your breakfast.  The staff here is very friendly and helpful also the airport transfer they offered was cheap and efficient ($12 one way/pp).   The let you borrow boogie boards, towels, beach mats and chairs which is great.Had a great stay and will stay with them again if I am visiting Oahu again."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 5,
        "expertise": 0.000823296751797,
        "user_cities_visited": 8,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "Excellent first class hotel.  Every thing we needed was taken care of.  The room and service was absolutely top of the line!  We really enjoyed the location of the hotel and its proximity to high end shopping and excellent local restaurants."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.7256297918948521,
        "helpful_class": 2,
        "review_text": "Don\u2019t stay here unless you want to be scammed!!! This is a serious warning!! We checked in on August 9th and checked out August 13th..we were charged for a giant suite from the 12th-15th. Someone had \u201cadded themselves to our reservation and extended our stay and upgraded our room\u201d - no one was in our room, I don\u2019t sleep and I was very much awake at the time they said someone called. Despite providing flight information proving we left on the 13th and offering VIDEO SURVEILLANCE from our home cameras arriving home on the 13th they are still stating we are responsible for the $6,000 bill. They\u2019re system is obviously vulnerable to scammers and I can\u2019t get anyone to work with me. I honestly can\u2019t believe we were left so vulnerable at a hotel of this caliber. Stay far, far away.**Update - security just told us they had to escort said people out of the building....no red flags there??!!Sharing would be appreciated!!!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 11,
        "expertise": 0.002856547378228,
        "user_cities_visited": 20,
        "review_days": 0.5640744797371301,
        "helpful_class": 1,
        "review_text": "Stayed here for 3 nights as a couple visiting DC to see the landmarks and museums. Was pleasantly surprised to find the area around the hotel has a good range of affordable restaurants and shops for getting basics (CVS, Subway, Starbucks, etc).30 minute walk to Union station, about 20 minutes to the National Mall, Green Line Metro station is right outside. The area felt safe when walking to and from the above as well as between the restaurants and bars after dark.Room was simple: good TV, good water pressure on shower, very small bath tub, air conditioner was incredibly noisy when on but we turned it off over night and found the room didn't get too hot. We had a room at the back facing the courtyard and had no noise issues, very quiet at night.Staff were very friendly, only criticism is house keeping could've been a bit better: the sheets were never tucked into the bed properly and some items kept being missed."
    },
    {
        "user_review_posted": 320,
        "user_total_helpful_votes": 73,
        "expertise": 0.000997186362131,
        "user_cities_visited": 110,
        "review_days": 0.26998904709748,
        "helpful_class": 0,
        "review_text": "Flew in late to SeaTac and arrived at the hotel around 11:00 p.m. We took the light rail in and walked to the hotel the few blocks.  The neighborhood had some characters but it's a big city.  Found the hotel easily.   The young woman at the desk was extremely helpful and got us quickly to our room.  As we were leaving again early in the morning, she let us know that there was breakfast available BUT if we were in a hurry there would also be \"to go\" bags packed.  The room was quite large and we wish that we would have been able to explore a bit more.  Good night's sleep and early morning rise.  Just as she had said, there were \"to go\" bags with water, fruit and breakfast bars.   Perfect!  From the hotel, it was a quick walk to the train station.  Very convenient location.  If we are in Seattle again, I would consider this hotel as it seems to be close to so much."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.335158817086527,
        "helpful_class": 0,
        "review_text": "The place are very clean and comfortable. Location is fantastic as getting to restaurant, shopping and public transport are nearby. I live it as us nearby Ross and DWS. There us a gathering place at basement where they serve free flow of wine, where you can get to gather and meet people from around the world. Wine served are great as well. Highly recomanded place to stay."
    },
    {
        "user_review_posted": 193,
        "user_total_helpful_votes": 131,
        "expertise": 0.0031849591718070003,
        "user_cities_visited": 50,
        "review_days": 0.082694414019715,
        "helpful_class": 1,
        "review_text": "First u of all, if you're considering a family trip to Waikiki.........DONT GO!!!  Dirty, busy, slimy (drug addicted, homeless, scary individuals on every street corner, been in the daylight).  Pick another island (or diff part of Oahu)  But if you must go, you must stay at Moana Surfrider.Stunning hotel, timeless, and well staffed.  Best location, central on Waikiki beach, active pool bar area.  Very active part of the beach, but not so much to be overwhelming.Location is as central as it gets.  Walk easily to anything in the region, decent surfing or boogie boarding right out front.This is a classic Honolulu hotel built in the early 1900's, so rooms in the old tower are SMALL but well appointed and lovely.  In my opinion, the design of this hotel stands up better than the OTHER classic hotel on Waikiki (Royal Hawaiian).The property is NOT enormous, so it doesn't have the acreage of more modern resorts, but you'll have the amenities you'll need.   Keep in mind, it's not a budget conscious resort, so may not be suitable for long trips or family holidays.I'm shy of 5 starts on this hotel, because it's NOT full service.  In my opinion, if you can't get a Bloody Mary at 8 or 9am on the property, it's not full service.  There is NO ACTIVE BAR until 1030am.  This is key if you like a few MaiTais in the evening and are from the mainland. You'll be up early with the time change and you WILL want a Bloody Mary.  Not going to happen here."
    },
    {
        "user_review_posted": 227,
        "user_total_helpful_votes": 136,
        "expertise": 0.0027983265453130003,
        "user_cities_visited": 154,
        "review_days": 0.32037239868565104,
        "helpful_class": 0,
        "review_text": "Stayed for 2 nights in  late July '16, after long flight from UK, room was small, bed ok, reception staff were excellent with advice ,A/C noisy, thus turned it off, did not eat in hotel thus cannot comment as there are so many eateries to chose from."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 11,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 40,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Have stayed in this hotel twice in the last 2 months - it was so good the first time I flew back to spend my birthday there !Hotel is reasonably new, so everything looks great, have stayed in an executive room, a \"normal\" room and an executive suite; all were to a high standard, well finished and kept in good condition.  Views over the city from you bath or shower !Breakfast in the club lounge was good - far better to many other club lounges I have experienced - almost as much selection as the main breakfast buffet downstairs.Favourite place - worthy of a review in its own right -The District restaurant - love the staff and love the food, not cheap, but to be honest the level of service, the quality of the food and the blow you mind strong cocktails means I would go back again and again. Sometimes you do get what you pay for !I must say that the Octave Rooftop bar is also great - far less pretentious than others in Bangkok that I might mention and you arent herded around like cattle. The view is excellent, and ambience relaxed, and the cocktails are full strength afffairs not watered down slush puppies !!  Go for happy hour and the price isnt too much of a shock !  I know people get upset about price but you pay for the view. IT is a 5* hotel after all.Oh, and the Marriot bed.....  seriously I will buy one soon.Location is very handy for the BTS allowing you to get around the city with some ease. Some lovely little restaurants and bars in the vicinity, so its worth a little walk around the neighbourhood.It was my birthday during my stay - and the hotel brought a cake to my room - some lovely little touches, so it makes you want to go back !Downsides - sometimes communication with front desk can be a little strained - they might not understand you first time of asking so be prepared to be patient, and take your time.  They get swamped by \"tourists\" so i see it can be overwhelming, you cant believe the daft questions I overhead being asked of the front desk staff !"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 162,
        "review_days": 0.349945235487404,
        "helpful_class": 0,
        "review_text": "We stayed In Washington DC for several nights in a different hotel and then hired a car to travel around Virginia.  On our return to Washington DC we stayed for a night at The Mayflower.Unlike many of the people who have reviewed the Mayflower, we didn't have access to a Club or Executive Lounge.When we arrived in our room, I went to wash my hands.  I opened what I thought was a new packet of soap and shocked to find a used cake of soap with faeces on it.We had a terrible night's sleep because of a noisy airconditioner.We attempted to use the facilities to self-print our online booking pass. These were not working and it took a staff member 10 minutes to get them working for us.Compared with the boutique hotel that we had previously stayed in Washington in the same area, we found the Mayflower to be very large and impersonal."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 21,
        "expertise": 0.005886896301056,
        "user_cities_visited": 7,
        "review_days": 0.18893756845564003,
        "helpful_class": 0,
        "review_text": "Very clean & new establishment. The one room suite is spacious and practical. In a very nice locality with lots of restaurants bars and shopping. Only 5 minute walk to the Saladang BTS. The restaurant for breakfast is a little pokey and dark, but the buffet is quite generous."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46056955093099605,
        "helpful_class": 0,
        "review_text": "I had a last minute stay-cation in Waikiki for 3 days and everything was wonderful. The staff were very accommodating and friendly, the hotel was clean and homey and the atmosphere was relaxing.I loved how personal the hotel experience felt, they had so many goodies waiting for us both in the lobby and in the hotel room; Complimentary bottled water, coffee/tea in the room along with a microwave, mini fridge and dishes and silverware (very convenient).The hotel even had complimentary breakfast, snack time, and 24-hr refreshments in the lobby.We will definitely be back!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 2,
        "review_days": 0.565169769989047,
        "helpful_class": 0,
        "review_text": "I will not refer their banquet/catering services to any group thinking of holding their function here. I started a year before event to plan a banquet, got my contractual agreement, placed the menu, and continued to send in monies for deposits up to the last 72 hours. Upon event, they did not communicate that the original menu was changed to not include the prime rib ( which was the selling point of this gathering), nor did they communicate that one person changed the event from starting time, after much ado on my part of proving the menu selection with my copies of menu set-up, they were missing their copy of mine, I received it in Jan 2017. Event day in Oct.2017, nothing was re-confirmed of menu, and we were charged $150.00 for a bar set up in room with a bartender for 4 hours, instead we had a server going in an out of room for cocktails, another detail missed. When told of these missed items, I was told \"we changed computer systems and don't know why the prime rib was not on it, and no bar set-up because of the room being remodeled, and it was not allowed. This is not acceptable after planning way in advance for a promised menu or set up. Since I was the only contact person, I would have appreciated a follow through/update call to insure we were getting what we were planning for. It was embarrassing for me to explain to my group, when I didn't even know the event had hiccups in it.Even after proving with my copies how it was broken down, I was told I charged too much for what we got...pretty insulting when no one takes responsibility for not communicating with the client then turns around and puts the blame on you. Very unprofessional. I will do business, nor refer this department for any type of function. If people insist because of lower pricing, I say you get what you pay for, and sadly the client must be the one checking in constantly so nothing falls between the cracks."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "We come for the amenities of Las Vegas as well as to visit family.  Although our family is in Henderson, we stay here because love the size of the units and the proximity to entertainment on the strip.  The kitchen has anything you might want to cook in the unit, and the bedrooms are spacious.  The living room accommodates a family easily and there are 3 flat screen TVs in the unit (one in each bedroom and one in the living room."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9101861993428251,
        "helpful_class": 0,
        "review_text": "Donika at the front desk was amazingly accommodating to a few guests I recommended to stay at the property. The guest arrived fairly early to the property after a sold out night however, Donika and the front desk team ensured a stellar arrival and welcome experience.The hospitality industry can be a thankless one however, I would like to highly recommend the Mondrian Park Ave because of their most priceless resource; their staff.Thank you again Donika for everything you've done to make our clients stay special."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 234,
        "review_days": 0.20208105147864103,
        "helpful_class": 0,
        "review_text": "We just got back from 4 nights at the Silversmith and it was great.  We had stayed at this property years ago when it was part of the Crowne Plaza chain and had wanted to go back.  It is really a great place to stay and the location is unbeatable.  So easy to get to from Midway as the L stops just down the block.The one thing that was strange was that housekeeping did not get to your room until quite late in the day but when we called down they would come up immediately."
    },
    {
        "user_review_posted": 184,
        "user_total_helpful_votes": 40,
        "expertise": 0.0009450752941960001,
        "user_cities_visited": 47,
        "review_days": 0.328039430449069,
        "helpful_class": 2,
        "review_text": "Arrived on a Thursday Afternoon.We were Greeted by Whitney.She gave us a (VERY)nice welcome. Everything was ready for us,we were given keys to the rooman upon entering the room we were very pleased. The room was very modern an clean.The bathroom was very nice an clean!We went down to check in Desk.Whitney gave us Some tips about New York.She was very helpful!We went to Gleason's Pub an had a great dinner. Gleason's is connected with the hotel lobby.The next morning we ate breakfast at Gleason's. A very good breakfast! It was so good we ate Breakfast there every morning.We also had dinner there a Second Night!! The Owners (Tom) & (Mike)we're Very Friendly an gave us many pointers about things to do & see in New York!! The new desk attendant was Carmen. A Very nice & helpful person. The only negative issue was the air conditioning. We experienced a small problem which was taken care of Very promptly!!!overall a Great Place To Stay.We will stay again."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 43,
        "expertise": 0.006848357791754,
        "user_cities_visited": 17,
        "review_days": 0.8559693318729461,
        "helpful_class": 0,
        "review_text": "We brought the kids for a last minute spring break and we all had a blast! Loved our room, the staff, and the food! We plan to go back in June for my daughter\u2019s 4th birthday. Make sure to see Opium while you\u2019re there. Hysterical!"
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 60,
        "expertise": 0.0034858868578380004,
        "user_cities_visited": 118,
        "review_days": 0.066812705366922,
        "helpful_class": 1,
        "review_text": "The Handlery was a great experience. An historic old fashioned hotel, we were given a room in the 'historic section'. It was really comfortable - high ceiling,classic furniture and good space - a great home to come back to after each day exploring this fabulous city. The Handlery had free wi-fi, something we're used to but not an automatic inclusion at all our hotels. In this day and age it should be from a customer service perspective. When you're a long way from home the lifeline of communication is really important.Talk about central San Francisco -we caught the cable car on the Powell street corner over to Fisherman's wharf, walked over and back to North Beach (Little Italy & Beach Blanket Babylon), shopped and went to art galleries and music venues nearby. Union Square is a hub and we took the open top bus tour around this delightful city.Our concierge gave us great advice on what to see and hear.About the only downer was the breakfast (included in hotel tariff). If you wanted another juice or a coffee as well, it was all a big effort for the staff and and at extra cost, seemingly to be discouraged. Company policy, I guess - which detracted from an otherwise good experience. Maybe we're just not used to this approach - it might be typical city practice.Anyway, overall, we'd have to say the Handlery Union Square is a wonderful place to stay in San Francisco."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 67,
        "expertise": 0.16252896391923202,
        "user_cities_visited": 2,
        "review_days": 0.35487404162102903,
        "helpful_class": 4,
        "review_text": "I was so disappointed with my stay at the Trump DC Hotel. This beautiful historic building has been ruined with tacky gold letters at the front entrance and the day I arrived graffiti. The integrity of the architecture was ruined by the Trump restoration. So sad. At check in the staff was professional but cold. I requested an early check in but was denied. Not sure why because the hotel was not busy except for tourists taking pictures. Headed to the bar and was encouraged to try Trump house wine. Wow big mistake. The bartender gave me something better on the house. Time for check in the room was ok but more tacky gold and Trump plastered on everything. I travel to DC frequently.  I ordered room service which was very average nothing special. The St Regis, Fairmont, Ritz, Kimpton are all far superior."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 1,
        "expertise": 0.000145182552541,
        "user_cities_visited": 11,
        "review_days": 0.9567360350492881,
        "helpful_class": 0,
        "review_text": "The moment we walked in we were addressed and greeted. Johnny P was the most amazing person I have met in a while.  As my lady is checking in he is asking how we are doing etc. He looks at both of us and says, \u201cyou know you have a room with two beds? That\u2019s doesn\u2019t seem right, I\u2019m going to upgrade you only if you promise to call me when you get in the room. Wow! You have to get the Presidential suite. You will not be disappointed. This was my first time staying at the George, and I can\u2019t wait to stay there again. It was an amazing experience. Thank you Johnny P for your kindness! We really appreciate you!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 18,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "Very Good Value.  I have stayed at many of the hotels in Vegas, visiting 2 or three times a year for the past 30 years.This was my first stay at the Four Queens.  It is on par with the other \"downtown\" hotels as far as comfort/cleanliness etc., but it offers one thing the other Vegas hotels do not offer. Friendly Service!  I am always amazed at how rude or unfriendly the hotel staffs are and what seems like \" MOST ALL\" Vegas Hotels.  But at the Four Queens everyone I met or talked to was friendly and seemed to \"CARE\" about my stay at their hotel.A very pleasant surprise for a Vegas Hotel!  Thanks you Four Queens Staff."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 19,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "Helping with grand daughter and wanted to stay close to Nob Hill. This was perfect hotel because of location. The price was so good for all that the hotel offered.  Breakfast was excellent and staff was helpful and friendly!"
    },
    {
        "user_review_posted": 394,
        "user_total_helpful_votes": 158,
        "expertise": 0.001836551919978,
        "user_cities_visited": 1044,
        "review_days": 0.319277108433734,
        "helpful_class": 0,
        "review_text": "When we pulled up to the valet parking, there was no one to initially assist with our luggage. Additionally the parking fees are atrocious; $57/day; not that unusual in Seattle but still atrocious. Additionally, the requested room with a single king or queen was unavailable and we were given a room with two twins.The room was generally clean but with some Goldfish crackers in a corner behind a curtain. The toilet also ran and the handle needed shaking to quiet it. a simple repair but probably not previously reported.All that said, the staff was very friendly; Kyle M, front desk clerk, even sent a nice bottle of wine up for our anniversary. Location is fairly good with the convention center virtually next door and the Pike Market/Seattle Waterfront within walking distance. The hotel's restaurant is supposed to be one of Seattle's best."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 12,
        "expertise": 0.001383478046834,
        "user_cities_visited": 137,
        "review_days": 0.102409638554216,
        "helpful_class": 0,
        "review_text": "This was a beautiful hotel and the room was big and the bed comfortable.  It was an enjoyable stay.  Coffee in room with purchase otherwise must go downstairs to restaurant.  Apples were available in the afternoon downstairs."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.5317634173055861,
        "helpful_class": 0,
        "review_text": "From the moment upon entering the door, warm greetings and smiling facesConcierge was very helpfulHousekeeping # 1And heading the list front desk very helpful on entering and exitingThe breakfast menu really ignites the sensesFruits were so picturesque had to take photosEvenings very cozy atmosphere for dinner and very attentive staff of waiters"
    },
    {
        "user_review_posted": 411,
        "user_total_helpful_votes": 127,
        "expertise": 0.001389838580598,
        "user_cities_visited": 78,
        "review_days": 0.117743702081051,
        "helpful_class": 0,
        "review_text": "In the past 27 years, we have visited the beautiful Royal Hawaiian Hotel 33 times. Why? Because the location (gorgeous, warm beach with private seating), the historic value, the spectacular accommodations but MOST especially the staff, makes us feel like we couldn't possibly stay anywhere else. Most of the staff are long-term employees, loyal, with exceptional customer service and an Aloha Spirit that will follow you home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 11,
        "expertise": 0.053293611386957006,
        "user_cities_visited": 1,
        "review_days": 0.7234392113910181,
        "helpful_class": 3,
        "review_text": "I booked a week at the Ritz back in May for our upcoming trip in August. Three weeks later I received a call from the Ritz. As it turns out, the advertised price on their own site was an error and they would not honour it. I know this happens to airlines regularly and they honour the incorrect price. I didn't expect a \"five-star\" chain like the Ritz to not honour a rate. I also spoke with the GM and he confirmed that they could not honour the incorrect rate. Alternative accommodations were arranged but bottom line, they advertised a rate on their own website and then reneged on the rate. This is poor customer service and poor business practice. I have no faith in their brand and will not be a future guest at any of their locations."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 6,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "Having arrived on Amtrak the Phoenix Park could not have been more convenient: literally across the street from Union Station. I'd stopped in the Phoenix Park a few years ago, to check  out the lobby. It's now night and day from the hotel I saw then: very stylish and sleek. The room was spacious, and attractively laid out. I'm accustomed to in-room coffee brewers, and missed having one. On the other hand, we loved the coffee/cappuccino machine in the lobby: it made delicious lattes. And if Irish breakfasts are your thing, I can recommend both the Full Irish Breakfast and the Cashel Cottage eggs, at The Dubliner pub. I'm looking forward to return visits."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 8,
        "review_days": 0.40361445783132505,
        "helpful_class": 0,
        "review_text": "Coffee was cold in restaurant and salad was very gritty. Waitress never came back to check on food or offer hot coffee/refill. When asked for fresh towels from front desk, it took so long that a meeting was missed because of delay in delivery. Finally got dry towels from maid in hall way. Bed was old. Sleeping divots/impressions very obvious."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.28587075575027304,
        "helpful_class": 0,
        "review_text": "Thank you Omni! We were very pampered this past weekend. So many lovely touches, made our stay again wonderful! Of course, we love Darrel at the front door. The front desk was ready to attend to our needs and answer our questions. Thank you Omni, again a wonderful stay and great staff."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.716319824753559,
        "helpful_class": 0,
        "review_text": "We visited the Liaison for my boyfriends promotion. We took an Uber to the hotel not realizing Union Station is a 5 min walk. Once we got there we were greeted by DeAngelo. He was absolutely charming and had such an awesome vibe. He was very attentive, all the staff pretty much was. We ate at Art and Soul for brunch and dinner and the food was amazing ! The location is perfect, walking distance to the capital and the Lincoln Memorial. The pool area was very clean and the cabanas are a great touch. There we met Josh and Yemi, they were super friendly and personable! Check out was smooth sailing thanks to DeAngelo. I had a wonderful time, can\u2019t wait to go back !"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.010405257393209001,
        "helpful_class": 0,
        "review_text": "It was a gorgeous room on the 15th floor. It was clean and convenient to cheap food and transportation."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 18,
        "expertise": 0.006611836800516,
        "user_cities_visited": 11,
        "review_days": 0.6330777656078861,
        "helpful_class": 0,
        "review_text": "had a lovley stay here for three nights the location was great in the middle of China toan very busy the three nights was enough for Bangkok  for us did a few trips from here  floating market  and a lady boy show enjoyed both hotel very nice just a bit too dark in room for me but no bid deal"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 26,
        "review_days": 0.18181818181818102,
        "helpful_class": 0,
        "review_text": "It's around 10min walk from the main road but located in the heart of the shopping district. Once you get to the main road, you can take the Skytrain to anywhere in Bangkok. There's also food, massage shops and convenience stores nearby. If it is dark and you do not wish to walk in and out of the long road, there's a free tuk tuk run by the hotel that will take you to the main road in a matter of 30 seconds. The frequency of tuk tuk seemed to be once every 15mins. Breakfast is good. The room which I stayed in felt like a mini apartment, with a kitchen, dining area, vanity area... the bath tub was huge and clean, although the hot water heater was slightly noisy.Other than that, the room service and staff were good and the place was clean. There's a hair salon and a small convenience stall at the entrance of the hotel too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6544359255202621,
        "helpful_class": 0,
        "review_text": "I had the most wonderful experience at The Ivy Boutique Hotel. My boyfriend and I were celebrating our anniversary and it was the PERFECT place. Ideal location. Wonderful views. Perfect room. Everything was so clean. And the staff was so nice and attentive. Worth every single penny. Would highly recommend for anyone looking for a place to stay in the city. It will make any night/weekend in the city magical."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.859255202628696,
        "helpful_class": 0,
        "review_text": "Really friendly staff who go out of their way to help you and make your stay as nice as possible. I left a voicemail at the hotel 24 hours after I left SF because I\u2019d left a small painting I\u2019d purchased in my room. They mailed it to me within two days \u2014 super nice!  Made me love San Francisco even more."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 8,
        "review_days": 0.730558598028477,
        "helpful_class": 1,
        "review_text": "Great hotel, I was with my husband for 2 days vacation, I love whole property ,very interesting .There are so many restaurants , nice locations, clean rooms and nice staff.I was in one bedroom really nice."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.124315443592552,
        "helpful_class": 0,
        "review_text": "We booked hotel Zephyr based on location and the recent updates. Only 2 blocks from the wharf, the location couldn't be beat if that's the kind of thing you are looking for. The renovations, which appear from other posts to be completed only a few months ago, were fun. Some attention to detail was missed in the bathrooms, where it looks as if the only upgrade was made to the sink. The courtyard lounge which was huge and apparently replaced the old pool, would be great for kids with all of the classic oversized games. The multitude of fire pits and comfy seating were also a nice touch for the adults. Overall the appearance of the hotel was very trendy, new and clean.The biggest complaint though was how thin the walls were. We had a courtyard balcony room. However, the courtyard was a very active place with children running around and playing the oversized games, and loud music being played by the hotel until 11:00 pm each night. The single pane windows were so thin we could hear everything going on. This wasn't such a big deal as it all turned down around 11:00. Worse than that were the paper thin walls between the rooms. During the day you could hear conversations going on next door as if they were happening in the same room. At night it was horrible. The first night we stayed the neighbors alarm was going off in the middle of the night and I had to call guest services to have them come up and ask them to shut it off. Apparently he was sleeping through the blasting noise... The second night we were kept up by a neighbor with a child that screamed until 1:00am. Not much you can do to help that situation.My advice: if you decide to book at Zephyr, bring a set of ear plugs."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016428212389810002,
        "user_cities_visited": 9,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "We had a double queen room with a rollaway bed for a family of four.Room was on third floor overlooking California Street. There was cable car and street noise but it was not an issue for us. Room was big enough with a bath/shower - it was a functional room and house keeping were very good.Hotel itself is a piece of history. Amazing walking around seeing the pictures on the walls.Had the buffet breakfast one morning - good but expensive. Other options around within two/three block walk.The hotel staff do make this place special - bellman Tommy had a huge knowledge of local area. The doorman also got us a complimentary limo ride when we asked for a taxi to the ferry terminal.Great location - easy walk downhill to Union Square or Chinatown , and short taxi rides to Fisherman's Wharf and AT & T Park."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 20,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 21,
        "review_days": 0.157174151150054,
        "helpful_class": 1,
        "review_text": "I enjoyed my recent stay.  The rooms are small (similar size to many NYC hotels) but nice.  The daily wine reception is a nice added touch. I ate at the hotel on the property and it was very good.  The room was very clean.  Great location for visitors."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 183,
        "expertise": 0.006885311133526001,
        "user_cities_visited": 42,
        "review_days": 0.8734939759036141,
        "helpful_class": 0,
        "review_text": "I had not stayed at the Mayflower previously; my first trip was in May of 2019 for business.  My husband and I were very pleased with this  hotel, from the cheerful check in experience to the exceptional bell service when we checked out.   Our room was small, but extremely comfortable.  We lacked for nothing and the mattress was one of the most comfortable I've ever slept on.  Although we were near the elevator, the floor was exceptionally quiet.   The exercise room was a pleasure - above what most hotels offer.  When had late travel plans the day of checkout and decided to do a bit of sightseeing.   Bell services was just wonderful about holding our luggage until we returned and obtained a taxi for us right away.   Truly a great experience and I will definitely return on my next leisure trip!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 1,
        "review_days": 0.013143483023001001,
        "helpful_class": 0,
        "review_text": "Decided to stay at this location because of its convenience to the Verizon Center. Booked two rooms for a Washington Capitals game on a Saturday for my wife and I along with another couple. Was completely blown away by the level of service and professionalism of the staff; from the valet attendants, front desk personnel, and housekeeping. Made us all feel like we were staying in a standalone hotel, not a chain. We frequent Hampton Inns, as they always provide a level of service that works for us, but this particular establishment is the top 1%. A must stay if in the area!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 27,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 55,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "Great location to everything in bangkok, or the means to get anywhere in bangkok!Bed is comfy and spacious, they give you two free waters in the fridge which is nice when you arrive.Pool is OK, views aren't exciting but it looked like a great place to swim at the end of a hot day!Didn't have breakfast, with jet lag I didn't know my bum from my elbow anyway!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.9211391018619931,
        "helpful_class": 0,
        "review_text": "I stayed here about a week ago and the location could not be better.  You are only about a five walk away from the Metro Center station which takes you pretty much to anywhere in town.  I thought the price was pretty reasonable for a downtown DC hotel.  The rooms are not the greatest but for the price, I was happy with it.  The staff was very friendly and the gift shop had a decent selection and the prices were pretty reasonable.  The only complaint I had was with the air conditioning.  I think that could have been a lot better."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 28,
        "expertise": 0.0033752337625220005,
        "user_cities_visited": 73,
        "review_days": 0.244249726177437,
        "helpful_class": 0,
        "review_text": "The hotel is very close to the metro so makes it an ideal destination if you wish to visit like in my case the World Trade Center as its only stations away.Room was clean and spacious elevators fast and clean, breakfast rich in all aspects, Reception emploees did their job with smile, Generally a hotel that you will sleep well, rest well and eat well. Forgot to add that with nearly 25 euro per person in the ground floor buffet restaurant you could eat good food and a choice of excellent sweets.This may sound strange that all was well but yet its wasto mention and two bad things is that they ask you for donwpayment as guarantee 500 dirham(around 120 euro) in case you make any damage to the hotel as security and also the internet is a paid service...wich I think for the amount of money we paid its rediculus and should be free....we dont live in 1990 to pay for wifi in hotels..."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 14,
        "expertise": 0.0060686306962370005,
        "user_cities_visited": 18,
        "review_days": 0.005476451259583,
        "helpful_class": 2,
        "review_text": "The Aston Waikiki Circle Hotel is conveniently located directly across the street from Waikiki Beach. The rooms are clean, cozy and comfortable. The only drawback may be if you have to park a car -- parking is limited, and the overflow parking is at a sister hotel a block away. The staff is awesome and accommodating. I would recommend reserving an ocean view room, or even a partial oceanview room. Overall, this hotel is a family favorite, and is our go to hotel when we stay in Waikiki."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 17,
        "expertise": 0.0019026704666250001,
        "user_cities_visited": 19,
        "review_days": 0.6270536692223441,
        "helpful_class": 0,
        "review_text": "This historic property has been updated and offers great comfort despite my busy schedule.  Although the room was small, wonderfully appointed to address all needs.  The staff were incredibly attentive to guests.  Proximity to local meeting sites provides convenience that is unmatched.  Highly recommended."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 17,
        "expertise": 0.0025520282751910002,
        "user_cities_visited": 18,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "A wonderful hotel located two blocks from the White House and central to everything in Washington DC. We stayed on the 14 th floor as lifetime gold members where we were treated with breakfast and a substantial evening snack. The rooms seemed brand new and very clean. The gym was not as large as you would think for a hotel of the size and stature but it serves this former athlete well. Room service we ordered on a Thursday evening took forever and the food was COA: cold on arrival.I would recommend this property to families as well because I brought mine on this business trip and they walked to many attractions while I was working. Only 10 minutes from the airport and the taxi ride was only 14 dollars.Great place to people watch. We saw the World Champion San Francisco Giants there because they were meeting with the President!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.11500547645125901,
        "helpful_class": 1,
        "review_text": "Location great. Staff nice.  Room ok... BUT we listened to the homeless & drunk people ouside both nights we stayed there.  It was so loud that it sounded like they were fighting for turf in our room.  Very strange.  But again the location and staff were very nice."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 10,
        "review_days": 0.335706462212486,
        "helpful_class": 0,
        "review_text": "We recently stayed at Ritz Carlton, San Fran and were extremely pleased.  Beautiful, spacious room.  Hotel staff very friendly.  Really enjoyed bar in lobby and their professional bartenders.  Location is perfect for walking down into city and cabbing back up to hotel.  Would definitely stay again."
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 52,
        "expertise": 0.0014774287881400001,
        "user_cities_visited": 237,
        "review_days": 0.203176341730558,
        "helpful_class": 1,
        "review_text": "Pulling up to the hotel you are suitably impressed, it looks gorgeous from the outside and doesn't disappoint on the inside.  I checked in my partial ocean view room and I have to say that it was literally a \"partial\" view.  I had expected to see a bit more of the ocean but that may have been my incorrect expectation more than anything.With that said, the location is great - right on the beach, in amongst the central shopping location, a dedicated bus for Outrigger to take you to the main location.  The grille at the hotel is a great place to eat.The rooms are nice, the king size bed was comfy and the air-conditioning worked like a treat.Extra bonus: as I had to check out at 12pm but didn't fly until 10pm that night and had done a swimming activity during the day, they provided a hospitality room (on a first in first come basis) for you to freshen up and shower for half an hour.Would happily stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 10,
        "review_days": 0.362541073384446,
        "helpful_class": 0,
        "review_text": "This hotel is my favourite in Bangkok. Room are huge, and the hotel is in the middle of the shopping area and close to eating places and nightlife. There are also several wonderful massage places opposite (Number One massage place is highly recommended). The breakfast is extensive and the food delicious. Staff are very friendly are most people in Thailand."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.024644030668127002,
        "helpful_class": 1,
        "review_text": "We liked this hotel - the rooms are clean though a bit small. The location is good to catch the cable car  as the terminus is just around the corner.  The check in & check out was smooth & the service was more than adequate for the price - this is a good value hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 3,
        "review_days": 0.026834611171960003,
        "helpful_class": 0,
        "review_text": "I stay here every year. Price (until this year) has been great. Well kept. Pleasant staff. Nice little restaurant and Bar. Coffee and cookies in the Lobby 24/7. Conveniently located in Union Square. If there was a fitness center it would be perfect."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 38,
        "review_days": 0.5569550930996711,
        "helpful_class": 0,
        "review_text": "My wife and I stayed for our wedding anniversary, and hotel management surprised us at check-in with an upgrade to a suite. (FWIW, I am a BW Diamond Customer, so that may have helped.) The service was top-notch all the way - they were available for questions and responded to requests immediately with a smile. It is a historic building, so we were expecting smaller rooms, but the suite was fantastic. It had a nice living room area with windows on two sides - it felt like our own apartment in the heart of San Francisco. Location is the other advantage of this hotel. You can step outside and see the cable cars going by, walk two blocks to Union Square or catch a taxi or public transportation to any other part of the city. There are a multitude of restaurants and bars within walking distance, which simplifies evening plans. When you factor in the price - better than many other hotels in the neighborhood - the Cartwright Hotel is an incredible value. We would definitely stay here again in the future."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 48,
        "expertise": 0.0067436441640540004,
        "user_cities_visited": 19,
        "review_days": 0.875684556407448,
        "helpful_class": 0,
        "review_text": "We were a party of six, we booked the night before for the $70 per person prix fixe brunch at the Six Seven Restaurant in the Edgewater. I was wary of the price point because with six people + automatically applied 20% tip the bill came to a whopping $548. But it was Mother\u2019s Day and my parents were visiting from out of town, and both my sons were able to join us, so the special occasion seem to warrant the spendier tab.My parents were immediately impressed by the view of the sound. Our table of six was beautifully set and our family was seated so we had an excellent view of the beautiful restaurant filled with happily dining families, and that set the right mood immediately. It\u2019s always worth going to the 67 for that perfect dining ambience. The restaurant was not so loud that we couldn\u2019t hear one another and that was important because there were three generations in our family sitting down for conversation at this meal.Cuisine-wise: we loved the distinctive appetizer buffet \u2014 all you could enjoy exquisitely tasty fresh oyster shooters in individual containers, an extraordinary spread of artisan cheeses with baskets of overflowing fresh bread, asparagus that was perfectly steamed, warm mini quiche, an abundance of the right kinds of mushrooms and vegetables to whet the appetite.We had seven entr\u00e9es to choose from. Our party ordered Lobster Croque Madame, Steak medium rare and medium well \u2014 both were excellent, mushroom frittata (a bit dry and therefore disappointing), and the fresh halibut which turned out to be a little less flavorful than desired. They also had their classic Dungeness Crab Benedict which is made to perfection (and my husband wished he had ordered instead of the frittata).The dessert buffet array was also wonderful. Everything from mini cheesecake with strawberries, delicious Chocolati truffles, in every variety, lemon bars and red velvet cake, and flourless chocolate torte.I would come again, though with the smaller party for a more reasonable tab.  I didn\u2019t check if the coffee we drank was part of the prix fixe but if it wasn\u2019t, I recommend that it should be.Traffic on a Sunday morning down by the waterfront was  heavy and we arrive 15 minutes late for our reservations despite having left the house 20 minutes early. Something about the cruise ship parked in the harbor, so check your travel times when heading to the waterfront!Parking is pricy, though a portion is validated, park across the street in the garage for better rates, just be prepared for long exit lines from the garage."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 16,
        "expertise": 0.005438123610914,
        "user_cities_visited": 14,
        "review_days": 0.513691128148959,
        "helpful_class": 0,
        "review_text": "From the outset Jon Handlery and the staff treated us magnificentlyThe concierges were incredibly helpfulThe rooms were tidy with full amenitiesWifi spot on.. a great pool ..The restaurant is an area I would give advice on thoIf you stay here with breakfast includedBOOK your table the day beforeThe place gets chockers and the last  thing you want is to be waiting in line to be given a tableThe service in the restaurant after that is spot on.. as is the foodSan Fransisco itself needs a good broom going through it and soonThe hotel is near Union Square .. absolutely idealBut get advice from the concierge about where to avoidThe homeless problem in this city is confronting and I mean confronting .. the people in this city who are homeless seem to have major mental issues as well and the city seems not to care in any way so beware of where you walkThe hotel itself tho Is an absolute top class pic on your stay"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 443,
        "review_days": 0.7699890470974801,
        "helpful_class": 1,
        "review_text": "We have been coming to the Outrigger Reef for many years and it is always like a homecoming! The location on the beach is great and it is within easy walking distance to shopping, restaurants, the Zoo and all of Waikiki! We always feel welcome and the staff is great and the rooms are very nice. We have never had a complaint and will hopefully be returning next year!"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 34,
        "expertise": 0.0026874028691810004,
        "user_cities_visited": 59,
        "review_days": 0.594742606790799,
        "helpful_class": 0,
        "review_text": "Hotel team providing perfect friendly service all team are amazing the hotel manager is sweet person support in every request, hotel is about 3 mints walking to the beach as their is parking 20$ day about 2 mints walking many restaurants and pharmacies few mints walking Internet not bad hotel family friendly I recommend for my followers free parking from 3Am till 9 only ,recommended"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 27,
        "expertise": 0.0021113972437750003,
        "user_cities_visited": 73,
        "review_days": 0.7135815991237671,
        "helpful_class": 1,
        "review_text": "I planned an overnight trip with my daughter and wanted to be in the Gramercy Park area. The Freehand looked fun and different and I thought I\u2019d give it a try. It was easy to find and the lobby was pretty compact and a little tight but the check in was smooth and easy. I was a little surprised when I was told that they were putting a $200 security deposit on my cc for incidentals and that it would be refunded. I\u2019ve stayed in many hotels and I don\u2019t think I\u2019ve ever encountered that before.We were on the 7th floor and when we got off the elevator we were a little surprised at how dull and drab it was. The Hall was very narrow and the lighting was super low and the paint lent the feel to something that was close to a hospital. It was just so different from the feel of the lobby.We had a queen room with the loft bed. I though it was a smart use of space to put a second bed as a loft. Good thing my daughter is young and athletic because the ladder to the loft is mounted to the wall and she had to climb up the ladder attached to the wall then step across to get into the bed.The room was quite tiny, with the bed taking up 70% of the space. A tiny desk, closet with robes and slippers and a safe. A bottle of water that was complements of the hotel and a couple of apples were a nice touch.The bathroom was very tiny. Tiny toilet tucked into the corner, tiny sink and a shower. Loved the shower! Ample and soft towels.It was a little noisy as other reviewers indicated, but it\u2019s New York.Bottom line - this was a cute place to stay with my daughter. We were in town to see a show so we didn\u2019t spend a lot of time in the room. I wouldn\u2019t recommend it for a business traveler or as a romantic destination."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 90,
        "review_days": 0.265607886089813,
        "helpful_class": 0,
        "review_text": "Location was great, easy to get to from airport via train and to go around the city. We had 2 queen beds in our room and it didn't feel cramped. Loved the heated swimming pool. The gym was small but good. We walked from the hotel to the wharf. The staff are helpful."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.098028477546549,
        "helpful_class": 0,
        "review_text": "I love that hotel I'm staying there second time , and I'm fully satisfied with my short stay . Cental location , has balcony , free breakfast etc ...Near shopping area on Lincoln rd .Hope to stay again by next time !"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 10,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 13,
        "review_days": 0.49178532311062406,
        "helpful_class": 0,
        "review_text": "Very central to everything, right near Union Square with easy access to Touristy choices. Great restaurants nearby Walgreens across the road. Hotel was in the midst of upgrading rooms and amenities which caused us little or no bother..our room had just been renovated..a little on the small side and bathroom was tiny..Staff were extremely helpful.."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 15,
        "expertise": 0.001507962779065,
        "user_cities_visited": 13,
        "review_days": 0.43263964950711903,
        "helpful_class": 1,
        "review_text": "Very nice stay with my partner. Awesome room on club floor, zen-styled rooms and luxury japanese shower toilet. Great views through huge windows. Free mini-bar stacked every day.Lounge is really good, free food, cakes in very high quality, even free cocktails. Would recommend.Breakfast was AMAZING even for asian standards (way above what I saw in any western luxury hotel). More like a brunch with also many hot dishes, many different fresh juices etc.Service always attentive and very helpful.In SPA I had one of the best massages in my life, a signature massge by a japanese therapist. Was very expensive (even for western standards) but worth every penny.Location is great for shopping, in walking distance many shopping centres, also with walkway.Would come back any time when I am in Bankgkok!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 18,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 47,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "Check in on the 4th floor was very easy and quick.Had an executive suite on the 7th floor. Room is clean tidy. However the socket in the study is coming off the wall so opt not to use it!Hotel location is in a good location and the walk to Terminal 21 (nice mall) and Asoke station is only about 5 minutes.I forgot to note the name of the two ladies on front desk, but both were extremely helpful and friendly! Good job!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 7,
        "review_days": 0.308871851040525,
        "helpful_class": 0,
        "review_text": "Nice and clean and one street back from beach with nice views if your high enough.  There was a lot of construction going on next door so that was disappointing but the rooms were clean and staff very helpful."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 14,
        "review_days": 0.38992332968236504,
        "helpful_class": 1,
        "review_text": "Beautiful resort. Beautiful room. Great and friendly service. I think this is a great option for families...lots of kids splashing around in the pool and hot tub ..The location is perfect! Very close to shopping and the. Each was awesome! Lots of activities to do .. and everything you need is at a walking distance."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.49178532311062406,
        "helpful_class": 0,
        "review_text": "I found it to be very noisy - from the traffic to the next room noise. Parking is very tight.It is within walking distance to the Golden Gate Park which is really nice.The front desk service is not the most welcoming . The room was very clean which almost trumps all !"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.7973713033953991,
        "helpful_class": 2,
        "review_text": "Did a lot of research before picking Harbor Court Hotel and glad I did!  Definitely pick rooms facing the Bay Bridge--stunning views, quiet, and very comfy.  The location is perfect--walking distance to everything (Ferry Bldg, Embarcadero, downtown walks, xmas ice skating...), and super convenient to bus, metro, ferry, and cable car.  Safe to walk even at night.The hotel staff is great (Thanks, Nahid!) and we actually used lots of the \"resort fee\" amenities.  Morning coffee, evening wine hour (great!), and a fabulous gym in the same building.  Great deal for your SF trip!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.31982475355969303,
        "helpful_class": 1,
        "review_text": "River at the front desk is extremely courteous and helpful. Although there was a long line during checkin I was impressed at his AMAZING customer service,and attention to detail. I have never stayed at your hotel but after seeing such professionalism I know I have come to the right place. The vibe is awesome lots of amenities. Great place to stay."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 33,
        "expertise": 0.0031592908596730002,
        "user_cities_visited": 34,
        "review_days": 0.129244249726177,
        "helpful_class": 1,
        "review_text": "I have been to several Ritz locations and this is by far one of the most visually stunning locations. The rooms are straight from a design magazine. The location is within walking distance of several nice restaurants but be prepared to walk up a very steep hill. As expected, the service was outstanding and exceeded our expectations. We only stayed one night en route to Napa, but I have nothing but good things to say about this Ritz!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 10,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "Besides one of the reception staff being very unhelpful and  rude I had a major issue. I was told when I checked out that the amount which was already held in my credit card would be charged only. But they went ahead and made a separate charge. So 2500 dollars charged twice. Now after 7 days after checkout my cards are still blocked. And I cannot reach anyone. Customer service not answering. The fact that I already had a bad experience at the hotel isn't even that important anymore compared to this. I would avoid this place."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 13,
        "expertise": 0.001507962779065,
        "user_cities_visited": 23,
        "review_days": 0.049288061336254005,
        "helpful_class": 0,
        "review_text": "We stayed here for our  honeymoon and had a great time. The room was wonderful with a great view!! All the little extra perks were really appreciated!! I also got a massage in the spa there and it was great! We would definitely stay here again!!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.7081051478641841,
        "helpful_class": 0,
        "review_text": "It is a huge hotel and in a great location. The rooms are designed well and housekeeping does a great job everyday. The amenities are great. The only knock on this, there must be a bar across the street because at 2am there is constant yelling of drunk belligerent people/patrons so if you're a light sleeper you may consider a higher floor to save yourself from the noise."
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 27,
        "expertise": 0.001019682148333,
        "user_cities_visited": 151,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "This is another very nice Staypineapple hotel located conveniently in lower Queen Anne in Seattle. It's close to lots of good restaurants and bars, like the McMennamin's on next block. Easy walk to Space Needle and Downtown. Hotel was under construction when I stayed in Feb 2018, so a bit inconvenient in terms of no restaurant onsite, but it's a good bargain and location is a big plus."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "The most desirable feature of this hotel is there is no fixed check out time, you can stay round the clock by paying one night rent. Particularly recommend for tourists taking night flight to and from Bangkok.Despite the swimming pool is small, it has a nice city view and you could swim till late night. Free wifi and tuktuk to Asok BTS station/Terminal 21i are available. Breakfast quality is average with some variety of choices."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 10,
        "expertise": 0.0016877740589530002,
        "user_cities_visited": 16,
        "review_days": 0.47699890470974804,
        "helpful_class": 1,
        "review_text": "We booked this hotel after taking a cruise from South America. Overall, we loved the rock n roll, psychedelia inspired d\u00e9cor. Friendly and helpful front desk staff. The room was quite spacious with a large bathroom which was just right for storing our large suitcases in as our cruise took 20 days. There was a ref in the room, but no food and drinks inside it. We had to stock it up ourselves. We liked the multi-faceted TV service and the free WiFi, which after several days on cruise, was a welcome treat, getting in touch with friends and loved ones on an unlimited basis. We found the pillows too soft, but since it was a 3-day stay, we didn't ask for firmer ones anymore. There were some creaking floorboards underneath the carpet and the walls weren't thick enough such that we could hear muffled conversations from the room next door. Also, if people were talking outside the door, we could hear them quite clearly. Fortunately, it was quiet at night so we got a good night's rest. Service requests take a while before they could get fulfilled. Upon check-out, the front desk staff informed us of options we could use to get to the airport: the shuttle which would cost $17 each, taxi estimated at $45-$55, or a town car which would charge a flat rate of $55. We opted for this. However, when we reached the airport, were surprised to find out that the rate was $65, excluding tip! We just wished that the front desk staff gave more accurate info about the town car rate. In any case, we give the hotel an average rating due to the experiences we had in the room."
    },
    {
        "user_review_posted": 208,
        "user_total_helpful_votes": 85,
        "expertise": 0.0018736366799920001,
        "user_cities_visited": 595,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "The Beacon Hotel is one of the few hotels on Miami Beach that permit smoking in the rooms and that was a major reason for me choosing it. Location was another reason, to be on Ocean Drive at the beach. I had already per-paid for my stay in advance(required) and the extra $25 for valet parking since finding parking, heck even driving on Ocean is a task. The check in was fast and again they did the practice of copying my identification and credit card, something I worry about with Identity theft on the rise. Here the clerk has access to that information. They have a very small elevator to get to my second floor room, except you must go down 5 steps to get to the elevator and another 4-5 to get to my room. My room was on the end of the wing behind the actual hotel. In a way nice, in a way a headache, because you get an extra window in the room but it faced west and got the hot afternoon sun. The room was of fair size and the decor was red, like a honeymoon room and was well stocked with towels, robes, (drinks, snacks at extra charge) and beach chairs. The room was warm and of course no ashtray. I went out exploring that afternoon while the room cooled and on my return ask for an ashtray. With a little delay the young lady room clerk gave me one. I slept well and of course if you go down a stair on entering you must go up to exit. Check out was fast and the bill correct, so I waited for my valeted car to be brought around, another story!I recommend this hotel firstly it is a smoking permitted hotel and it does have a great location altho I did not have a beach view, it was very comfortable. The staff are very helpful and courteous. It is costly but so are all the \u2018beachfront\u2019 hotels on Miami Beach. Now I receive e-mail specials from them and a future stay might be discounted."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.56078860898138,
        "helpful_class": 1,
        "review_text": "Nice surroundings, however could not book in until 4pm so sat in reception for 3hrs, noticed reception staff constantly yawning and looking disinterested. Once in apartment it looked nice and clean but in reality it was filthy after removing shoes and walking around the rooms found our socks were black with dirt, During the stay I attempted to retrieve a coin I dropped and had rolled under the fridge, the floor underneath had food, corks from bottles and other unidentified objects in place. We had no phones in the apartment and upon reporting this was told they were in for repair and would be returned the next day, they never materialized. The cutlery was dirty and had to be rewashed, the attention to detail is extremely poor. Certain reception staff when asked a question repeated the question back to you in a very condescending tone basically making you feel foolish. Overall the surface of the establishment looks fine however look deeper it's questable."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 10,
        "review_days": 0.731653888280394,
        "helpful_class": 1,
        "review_text": "I have never felt so strongly about staying at a horrible hotel as I did at Furama. First of all they did not allow anyone to check in early. It had to be exactly 2pm. After a 22 hour flight with children, you just want to get to your room. Front desk staff never smiles and seem annoyed to be bothered with anything. The lobby is small and old. When we finally checked in, the AC unit was not working. The only positive was that they sent someone to fix right away. The room still was never cool enough. First day at breakfast the old lady in dining room rushes to tell me I only have a reservation for 2, in front of all these guests, when in fact on her sheet she had 3 names listed. I went to look for my confirmation and showed her 3! She nods and doesn't even apologize! The best part, ROACHES in dining room, near the food!!! The only person who was helpful was this older man named Kitteredge near the front entrance table. We tipped him nicely bc he helped us with map info. But that was it!! During checkout, I needed a taxi to airport and they quoted me 1000 baht, I got my own taxi and schlepped my luggage out for 400 baht!! Never ever again!!! Pay a little more and get better service and facilities. Worst in Bangkok. Also no connection to hotel, but don't use the laundry service next door. They return your clothes damp!!"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 30,
        "expertise": 0.002238808626353,
        "user_cities_visited": 26,
        "review_days": 0.656078860898138,
        "helpful_class": 0,
        "review_text": "Upon check in we was given a complimentary room upgrade as they noted we was there for a special occasion, they also bought a bottle of red or white wine to your room which was an added bonus, we had great views of the city from our room, it was spacious and clean. The location was good for us as we wanted to be close to Fishermans Wharf as well as Union Square and this hotel is roughly in the middle of the 2. The bar in the hotel was pleasant too, we had breakfast in there one morning which was nice and a drink in their on a few evenings. Overall a very pleasant stay."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 20,
        "expertise": 0.002444874184799,
        "user_cities_visited": 18,
        "review_days": 0.52026286966046,
        "helpful_class": 2,
        "review_text": "Had a bridge to bridge room, can't get the view out of my head. Feel like it had to be a dream. On top of the world view. Room very nice in all respects. Twice a day upkeep a little much. Don't know what the protocol for tipping is since different people show up. If I was rich would be no problem but my son-in-law paid for room.   Over all I hope he takes me back for their anniversary!"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 17,
        "expertise": 0.002317113538563,
        "user_cities_visited": 22,
        "review_days": 0.48138006571741504,
        "helpful_class": 1,
        "review_text": "Pluses : Quiet non casino small hotel. Stylish decor. Large spacious suites with separate bedroom.Efficient valet and reception staff. Paying a little more for strip view is totally worth it. Turn of the room lights and look out the window from your bed!minuses : food. lunch and dinner are very disappointing. Breakfast is ok though the service can be slow. The pool area is a bit stark and dry looking."
    },
    {
        "user_review_posted": 261,
        "user_total_helpful_votes": 192,
        "expertise": 0.0034610853019920004,
        "user_cities_visited": 80,
        "review_days": 0.08324205914567301,
        "helpful_class": 2,
        "review_text": "Very nice hotel, but needed some refurbishing when we stayed there. I strongly recommend staying at the club level, if you have the time to have some breakfast, light lunch or snacks throughout the day. Also, great for a nightcap. Service is typical Ritz level, no complaints there. Only real complaint is very poor internet service. Consumers should let these hotels know that they should at least get as good WiFi as one would get at a McDonalds or Starbucks."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 58,
        "expertise": 0.006929272867703001,
        "user_cities_visited": 93,
        "review_days": 0.35104052573932004,
        "helpful_class": 0,
        "review_text": "We enjoyed our 8 day stay at this quaint boutique-ish hotel.  The staff were very friendly -- we especially liked Russell, who helped us with restaurants and excursions.The location is indeed off centre -- exactly 15 mins walk through the park and takes you to the edge of Waikiki beach, so a total of 20-30 mins walk to most restaurants/shops in town, which we didn't mind, but not for everyone. They also have bicycles available for use, which is a nice touch as it cuts down the travel time.Renting 2 beach loungers and parasol on Waikiki beach will set you back a cool $50 per day, so you can save yourself a fortune by buying a $10 parasol from ABC stores/Walmart and borrowing the hotel's free beach chairs -- these also come in handy when visiting other beaches like Kailua, Lanakai, Sandy Beach, etc. (assuming you have a car rental).There are only 2 restaurants within 5 mins walk -- the Lau Tree Lanai, which is ok... a bit overpriced, and reservation required to get a table.  The other restaurant is French, but we didn't try it. For snacks, there's also a convenience store.  Btw, there's a restaurant in the Canoe club next door, but surprisingly only serve food to members. Our favourite restaurants in town were Duke's and Eggs & Things, which we preferred over higher end restaurants such as Orchids and Hy's steakhouse (service was excellent, but a bit snooty -- i.e. covered shoes mandatory).For excursions, we did the Holokai Catamaran, which was excellent and only $60 (booked directly on their website) for snorkelling with the turtles and Diamond Head sail. We also tried to do the Shark Adventures which looked fantastic (they put you in a cage surrounded by sharks) but our trip was cancelled at the last minute due to high winds, so try to get this trip in early if interested."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 22,
        "review_days": 0.46549835706462206,
        "helpful_class": 0,
        "review_text": "I booked this hotel for our 1 night in Bangkok and when I booked I informed the hotel it was my partners 30th birthday. There was no happy birthday wish or anything in the room to acknowledge this. On arrival, no-one helped us with our bags, there was no welcome drink/wet towel, not a particularly warm welcome either. Our room was cramped and smelt of smoke even though we requested non smoking and we were told very strictly no smoking in the room. The staff at the pool weren't very friendly either. The lobby was stunning but I felt the room was a big big let down. The breakfast was ok, but we had to find our own table and again no friendly service. The only really good thing was the location. Very disappointed."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 10,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 12,
        "review_days": 0.626506024096385,
        "helpful_class": 0,
        "review_text": "Now one of my favorite hotels in NY.Staff is very attentive and welcoming, John was the best!Room: spacious by NY hotel standards (stayed in a King Deluxe, I believe, 11th floor). Very clean, smartly decorated.Bathroom: great size, two shower heads (a regular and a \"rain\" one). Immaculately clean.Restaurant: had a plentiful breakfast with eggs and bacon, but menu had a fantastic selection of healthier options.Cleo restaurant for dinner (same space): Chef accommodated my selection to a lactose sensitivity.  Had the filet kabob and salmon kabob, superb.The bar upstairs had a great, chill atmosphere, I'm sure would have been much busier if it hadn't been snowing and the rooftop patio could have been utilized.Would recommend and would definitely stay again."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 2,
        "expertise": 0.000429095099733,
        "user_cities_visited": 13,
        "review_days": 0.510952902519167,
        "helpful_class": 0,
        "review_text": "Located in Sukhumvit, Rembrandt hotel is the perfect choice for the travelling international tourist . Shopping complexes are just next door and the location is just about perfect.The hotel offers a great range of food with different restaurants - Indian/Mexican and of course the Thai cuisine. Breakfast is complementary with a delicious spread as well.The evenings are splendid with live music as well !Had stayed there in the month of July 2017 for about four days and  would recommend for any travelling tourist with family.In terms of the tariffs,the room rates are about 3000 baht for a night with breakfast."
    },
    {
        "user_review_posted": 169,
        "user_total_helpful_votes": 84,
        "expertise": 0.002302749915613,
        "user_cities_visited": 392,
        "review_days": 0.033406352683461,
        "helpful_class": 1,
        "review_text": "Found this on internet. First impression was weird but room was wide and clean, staff very friendly and helpful. Would go back 100 %. Only \"complaint\" is the valet service but this ain't important anyway ....the hotel is very good, well positioned and quite cheap."
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 36,
        "expertise": 0.0013340956737180002,
        "user_cities_visited": 38,
        "review_days": 0.666484118291347,
        "helpful_class": 0,
        "review_text": "We made a point to see this historic hotel.  We visited the lobby, the coffee shop (excellent hot chocolate!!!), and decided to eat at the restaurant at the last minute.The restaurant has pictures of famous people that have stayed and/or dined at the Willard Hotel.  This was very interesting, however, on a note of the food. it was not spectacular and expensive.  All the sides are extra and the staff was definitely of the mind set to meet and greet the famous people of the world.  It was on my list, but now not one that I would revisit."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 13,
        "expertise": 0.0014675052410900002,
        "user_cities_visited": 16,
        "review_days": 0.7557502738225631,
        "helpful_class": 1,
        "review_text": "The Waikiki Beach Marriott was a nice hotel. We stayed for 2 nights and were lucky enough to be upgraded to a suite. The view, especially for a sunrise, was great! However, I wouldn't expect any unobstructed views and the hotel is in the middle of a city. Right across the street from the beach, but the pools leave something to be desired. Nice room, very large hotel (2 separate towers)."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 18,
        "expertise": 0.0033851925411010004,
        "user_cities_visited": 9,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "Stayed at the Residence Inn Capitol for 6 nights for a sightseeing visit to Washington DC.Picked this hotel because of its location, positive reviews, inclusive breakfast, free wifi, and large room size. All our expectations were more than satisfied.The location made sightseeing an easy experience, as it is only a short walk to the National Mall and close to a Metro station.The hotel staff were friendly and helpful.There were two things to note. The breakfast serving was slightly chaotic at about 8:00AM when children and school groups were in the dining area. And the room card to activate the elevators needed to be regularly recharged at the front desk because of metal detection screening at the museums etc.The Residence Inn Capitol made our visit to Washington DC a very pleasant experience. The hotel is very good value for money for what it offers.Will stay there again on the next visit to Washington DC. No hesitation in recommending this hotel."
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 27,
        "expertise": 0.000781378423597,
        "user_cities_visited": 38,
        "review_days": 0.706462212486308,
        "helpful_class": 0,
        "review_text": "Quite frankly went looking forward to this resort but came back kind of neutral. Best thing there was the staff, all very helpful and polite. Aquarium and sting ray feeding were interesting, bass pro connected was a good explore. Valet parking a nice plus. Tip those guys. Negatives were room ac could not keep up to the heat, bathroom small but living area too big. Worn dented room door, 1 shampoo for a room that handles four people. Gift shop in hotel pretty mundane. Elevators slow for Vegas. Worth a stay if you get a good room deal. Close to the airport And car rental return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.397042716319824,
        "helpful_class": 0,
        "review_text": "I stayed 12/23 t0 12/27/16.  I am a Marriott Platinum Member.  The Marriott Fisherman's Wharf was one of my best stays.  Just about perfect from beginning to end.  The hotel is well located and has a bar, restaurant and Fitness Center.  There is no pool or concierge lounge, but they provide breakfast for qualified Rewards members. It is a very short walk to Fisherman's Wharf for shops and restaurant and located on public bus lines.  There are even a 24-hour Denny's and Walgreen's very nearby.  Fresh baked cookies at check in! I checked in with Jared and complimented him on a perfect check in.  He had obviously checked my profile and had everything ready the way that I like it.  He was very friendly and welcoming.  Thanks, Jared.  The other staffers were the same any time that I stopped at the desk.  The rooms are very clean and comfortable with lots and lots of outlets for all your devices. you can even connect to the TV.  Plenty of hot water and great water pressure in the shower. Note: The rooms are going to be refurbished between January and March 2016. Housekeeping was fantastic.  I would compliment them by name, but they are as usual anonymous.  Note to manager:  Please thank the housekeeper who has #503.  The bartenders are very friendly and knowledgeable.  One gentleman has been with Marriott for 31 years!  The breakfast buffet is well staffed, again with friendly people, and there is a good variety of choices.  Valet parking was quick and easy, always with a nice greeting.  They have a concierge desk that I did not use.  On the downside, parking, like everything in SF, is expensive $63 with tax.  Overall, a great stay!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 6,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.516976998904709,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the Fairmont during our 5 day honeymoon in San Francisco.  Overall we had a pleasant experience, but we were expecting a little better from a Fairmont hotel.  On the plus side, the hotel is beautiful, super clean, and has very friendly staff.  On the downside, our room service was very underwhelming.  Our chicken was pink from being under-cooked, and the delivery guy forgot our dessert and had to make a second trip.  I alerted the front desk to the poor service, and to their credit, they offered us a complimentary in-room movie for our troubles.  Our check-out experience was just ridiculous.  We had booked and prepared our stay through WestJet vacations, and we were shocked upon checkout to be handed a $400 US charge for a one night stay.  According to the front desk clerk, WestJet did not provide the full amount to the hotel for our stay.  My wife phoned WestJet on the spot, and the travel agent asked to speak with the front desk manager.  After a few minutes, the manager appeared and apologized for the confusion and indicated the situation was resolved.  In the process, however, we missed our scheduled airport transfer pickup and had to wait for the next run, and we just arrived at the airport in time for our flight.  This issue should have been dealt with internally and should never have gotten to us as guests."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.515881708652793,
        "helpful_class": 1,
        "review_text": "I live in Palm Beach so I've stayed at many hotels in Miami, Key West, Bahamas, as well as Washington DC and New York.  I usually stay at 4 or 5 star hotels such as Ritz Carlton, Waldorf Astoria, Four Seasons, Peninsula, The Breakers, or luxury boutique hotels.  I have to say the Chicago Trump International Hotel is one of my favorite experiences ever.  The price was reasonable so we booked a Deluxe River View room on the 19th floor.  There was a minor service issue at check in with our bags, and the front desk receptionist went above and beyond to correct the issue by offering to upgrade us to a larger room, it would be city view though.  We said we'll wait til the next night and if there is a River View we will take their upgrade as an apology for the small issue with our bags during check in (the hanger hook on my husband's garment bag snapped off while our items were being unloaded from the taxi.....it could have happened at any time, it really wasn't even the bellhop's fault).WELL!!!!The next day at 1pm we got a cell phone call from the front desk that \"our upgrade was ready\" and \"if your bags are already packed we will send a bellhop to move your things and we'll bring the new room key to you at your table on the Terrace\"The staff did move our stuff and brought us the key.HOLY MOLY when we finished lunch and took the elevator up the the PENTHOUSE on the 27th floor we were AMAZED and DELIGHTED  to be UPGRADED to a HUGE ONE BEDROOM APARTMENT PENTHOUSE!All I can say is we spent the rest of the weekend in our HUGE LUXURY Penthouse hotel room.  There was a huge kitchen, living room, huge vanity area, the bathroom was as big as a bedorom, the bedroom looked immaculate, and the 16 foot ceilings with floor to ceiling views of the Chicago River and the lake were amazing.This trip was almost as good as a honeymoon trip.  Really.The Trump staff went above and beyond to make this special, and the property itself is gorgeous and stunning.OTHER NOTES:We at the the Terrace on Saturday afternoon.  I am serious about my cocktails and the Bloody Mary was wack, not spicy enough, had to wait 30 minutes for olives, the bartenders looked very young and I'm wondering if they didn't really know how to make craft cocktails.  This was one of my few complaints ----the whole hotel is 5 star so their bartenders need to be on that level too.  They need to get rid of the little kids and hire some real professional bartenders.  Views were great though!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 13,
        "expertise": 0.002633737748801,
        "user_cities_visited": 13,
        "review_days": 0.26013143483023,
        "helpful_class": 0,
        "review_text": "We really enjoyed the Waikiki Beach Marriott Resort and Spa. THe staff was excellent. Our check in was quick and easy. The room was nice nd clean and spacious.This is a great location on the main drag and near many restaurants and shops.We really enjoyed the pool and bar on the Moana Terrace. Plenty of space. Quiet and relaxing. It was busy but not hectic.At the bar Randy was a great bartender. He even gave us some excellent recomendations for places to go for dinner.Plus the housekeeping staff was super pleasant.We enjoyed this place. It is not what I wqould call luxious. But it is very nice and fit our tastes perfectly."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 20,
        "review_days": 0.8088718510405251,
        "helpful_class": 0,
        "review_text": "We last stayed here 4 years ago and on return found it was still as good. Checkin and out seamless. Room service in a timely manner. Only concern was with the pool deck chairs. We could see the pool deck and people were out there at 6am reserving chairs. There was no one in the pool so they go away and the chairs are often empty for several hours. The hotel needs to address this. It kept us away from the pool and was rude. I would not have sat there all day and would have welcomed the opportunity to utilise a deck chair for an hour or so. Lots of history and worth a visit despite the pool situation"
    },
    {
        "user_review_posted": 365,
        "user_total_helpful_votes": 82,
        "expertise": 0.0009803521468440002,
        "user_cities_visited": 102,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "I stayed here for 8 nights and enjoyed everything about it but the parking situation. The parking garage is always very full with most of the spaces on the lower floors reserved for valet or other unknown purposes.  The rooms are nice, I had a city view with a partial ocean view on a high floor which overlooked the International Market. The room itself was comfortable and had what I needed for my stay. In room safe, king size bed, adequate closet and drawer space, a lanai with seating and a refrigerator.Now a couple things that I had to figure out when I arrived was for some reason the TV and refrigerator were unplugged and when I called the front desk they asked me if I checked that. Of course not, I simply assumed that things like that were taken care of. Simple fix, no problem. The cleaning staff was awesome and very responsive to my needs and schedule, which I appreciate immensely. The hotel bar is adjacent to the pool and is a nice spot to have a drink at the end of the day. I really liked the location of the hotel and will likely stay here again when I\u2019m back on the island."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "I loved the design, atmosphere, service and location but a better quality heating system would have made the experience much more comfortable and satisfactory.  The nice quirky touches here and there made the place feel welcoming but something as fundamental as poor room temperature control took away from the whole experience.  I would like to stay here again but I can't really recommend it to friends."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 23,
        "expertise": 0.004356173452499001,
        "user_cities_visited": 15,
        "review_days": 0.897042716319824,
        "helpful_class": 1,
        "review_text": "Our family of four traveled to Honolulu prior to visiting Maui.  We stayed her for three days to visit some of the sites on Ohau.  This resort had a quick check-in and was clean.  The rooms were a bit small, but we were not in them most of the time, so that did not matter!  This hotel had an excellent view of the ocean and the sunset.  The location of the resort is right downtown, so within walking distance of great shopping and eating.  This resort would be a perfect stay!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.15334063526834601,
        "helpful_class": 0,
        "review_text": "This hotel, in the midst of the government and lobbying office buildings, was a revelation!  A small, cozy, comfortable place with friendly and attentive staff.  A room with a kitchenette. Two blocks from the Metro. Bus stops right in front and around the corner.  10 Minute walk to the White House and the Mall....and $100 cheaper than anything else around it!  BTW the sushi restaurant two doors down is fantastic!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 19,
        "expertise": 0.0033060755779500003,
        "user_cities_visited": 208,
        "review_days": 0.129244249726177,
        "helpful_class": 0,
        "review_text": "The Fairmont occupies an imposing period building on top of Nob Hill. Rooms in the tower building have great views of both the city and the bay area. The location is fantastic and the area definitely safe and walkable -except for the steep climb back to Nob Hill, but that's San Francisco's charm..it's residential though, no shopping whatsoever, you'll have to walk down to Union Square for that. Everything went smoothly from the beginning, customer service was great from the start when we got an upgrade to a deluxe bedroom with stunning views on one of the tower's top floors. Sleep quality was excellent, the king bed was extremely comfortable, the decor very nice, traditional with a great twist of modern and a pleasant, serene, colour scheme. The room had everything we hoped for, including a beautiful, huge writing desk, an excellent wi-fi connection and a courtesy tablet with lots of links to local restaurants and attractions. Room service was quick and the food very good indeed. We had dinner at the Laurel Court restaurant one night. The ambience was extremely elegant, the setting quite unique - a rotunda with ionic columns- and there were Tuscan sceneries painted in soft pastel colours on the walls. The fillet mignon was particurarly good, perfectly cooked and tender. An italian speaking waiter was maybe a little too talkative, but he was just trying to please, the managers were descreet and utterly nice. The hotel was fully booked and bursting with people attending a convention but the hotel staff seemed to cope perfectly with both the event and the guests necessities. Last but not least, the price was very good for such an upscale hotel, there were no hidden charges, the  front desk staff used the pre-authorised amount to cover the charges, so they didn't charge again my credit card at check out. We actually filled in the express check out form the night before our departure and simply walked away the next day. We were very happy with our choice and I would definitely go back to the Fairmont when in San Francisco. One quick tip: we didn't use the hotel dry cleaning service this time, we walked down Mason Street towards North Beach instead, and found a convenient and good enough dry cleaning."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5377875136911281,
        "helpful_class": 0,
        "review_text": "Although they are under remodel their customer service is not. Matthew was so quick to check us in so we could start celebrating my husbands birthday quickly. The hotel does not smell heavily of smoke. Our room was spacious and I will forever be obsessed with their corner suites. Staff quickly picked up dirty ashtrays and empty drink cups at our machines. Officially my new favorite hotel I can't wait until their remodel takes them even more over the top!"
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 78,
        "expertise": 0.0025012650907250003,
        "user_cities_visited": 45,
        "review_days": 0.5416210295728361,
        "helpful_class": 1,
        "review_text": "We visited for one night and enjoyed Friday Hollywood brunch at Delphine's where our hostess Rosiia took great care of us. Much later on we restocked with room service dinner. This is a lovely hotel, centrally located in Dubai, with complimentary valet parking. This is a very modern and spotlessly clean hotel and staff were helpful and friendly. All the food we sampled was delicious. We didn't have time to visit the pool."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 10,
        "review_days": 0.137458926615553,
        "helpful_class": 1,
        "review_text": "The room, TV and bathroom were larger than expected. There was no charge for the parking with an elevator that lead to the rooms.  The location was great for most attractions with a bus stop in front of of hotel. The staff was very helpful!!!"
    },
    {
        "user_review_posted": 207,
        "user_total_helpful_votes": 115,
        "expertise": 0.002586830458396,
        "user_cities_visited": 139,
        "review_days": 0.09529025191675701,
        "helpful_class": 1,
        "review_text": "Checked in- given an already occupied room. They corrected the mistake quickly... After I drug all of my luggage upstairs and back down- with a child. Ugh. Valet was not friendly or helpful at the beginning or end of stay...Didnt even offer to get the hotel door as my 6 year old and I tried to get bags inside or outside. Seriously just poor service for charging $36 a night.Front desk staff was helpful in answering questions throughout the stay. One of the big pluses. Room was okay. TV was not working a lot. I talked to front desk. They said it goes in and out with rain- not acceptable for such a large hotel.  It was out more than 3 hours one evening. Also having a child in the room- not ok. Internet speed was super slow in room- went in and out a lot too. I did join the reward club for free wifi, but it barely worked. If I needed it for work- big problem. Luckily I did not.Hotel is close to the mall. About 15 minutes to Metro. Subway and Starbucks literally attached outside. Use the Uber APP to get a ride- cheaper and better cars than most taxis. They come fast too. It is charged straight to card so no cash needed.On check out day, left the room at 9am for breakfast. Went back up and was locked out. Checkout is not until noon so this should never happen- again another trip to front desk to get back in our room."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.49780941949616603,
        "helpful_class": 0,
        "review_text": "The Hay-Adams is a lovely old hotel in a great location. Walkable to the museums etc. Rooms are very nice.  The bath towels are not the quality you would expect from a 'luxury' hotel. If you ask for late checkout, make sure you ask at least 3 times. They assured me it was noted when I checked in and when the day came I received a phone call asking me if I needed more time. When I informed them I had late checkout, they said there was no note of that. Very frustrating. Breakfast took forever to arrive, 1 1/2 hours from start to finish in the LaFayette Room. Dinners were very good as well as the party we had in the Concorde room. Just a few small issues, but issues that could easily be remedied and made my review 5 stars."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 4,
        "review_days": 0.544906900328587,
        "helpful_class": 0,
        "review_text": "We enjoyed staying at the Ramada in Waikiki very much but kind of thought the parking should have been included"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 6,
        "review_days": 0.45618838992332905,
        "helpful_class": 0,
        "review_text": "We are a family of 4 and had to share 2 x double beds. Hotel is in a nice area but  it is quite dated. There are some obvious current attempts to renew it but we thought it was not good value for money. 2 small pools. Polite staff."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 8,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "One of the best service experience I ever had in a Hotel. Very kind, friendly and effective service. Hotel location is great. 15 minutes walk from National mall. Spacious, comfortable and very clean rooms Great Hotel!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 6,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.474808324205914,
        "helpful_class": 1,
        "review_text": "Very, very comfortable rooms with all the amenities you could hope for.  Quite and no casino so more like a resort hotel than a strip casino hotel and yet you are only 1/2 block from the strip in order to get your fix."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 83,
        "review_days": 0.054764512595837006,
        "helpful_class": 1,
        "review_text": "The hotel is located close to the skytrain from the airport. Close shopping all around the hotel with the Pratunam markets as well as roadside stalls. The local food vendors are wonderful, and 2 adults can easily have dinner for under $5.00AUD. The hotel has free wifi in your room as well as in each area of the hotel. The wifi is Excelent, allowing for streaming as well as facetime and skype. We booked through Agoda as usual and no hassles there. Upon arrivl however theybrequired a 7000THB deposit on a credit card, we dont carry credit cards, only Visa debit cards and they wouldnt accept this for the deposit so we ended up pRting with 5000THB in cash (forced savings i guess, as we the day we checked out we went shopping and spent the lot). So be prepared for the deposit. The staff were great and extremely accomodating, even turning on TV for me at 2am so I could watch a football match in the bar area by thenpool on the 11th floor. We stayed in the North tower floor 32 room 05 and were very happy, the rooms are big and have everything you need. We spent very little time in the room. I would reccomend the hotel."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 27,
        "expertise": 0.00157020514518,
        "user_cities_visited": 29,
        "review_days": 0.741511500547645,
        "helpful_class": 0,
        "review_text": "Can't get any closer to the best part of DC.   Right next to the White House and the Monuments and Memorials.As any Courtyard should be, very clean and current.  Staff is great.  Food in the bistro was very tasty, and not overly expensive.Only thing keeping it from a 5 star rating is that for me, it seems small and cramped.  Totally understandable, given the location and the small buildings.I would certainly stay there again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.8948521358159911,
        "helpful_class": 0,
        "review_text": "Great gym with amazing view. Awesome to have the shuttle and to be within walking distance to so many great restaurants. Very much enjoyed our stay. The concierge was amazing too!  Highlights were the amazon spheres lounge, walk on the ocean at discovery mark, fresh salmon at the market, kayaking on the bay, Washington University, Capitol Hill, the community gardens etc. Was a bit pricey so not much left for shopping but great time had by all!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 12,
        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "It's a reasonable hotel for the price. It's in a good location right in the middle of the strip.There is a Denny's and a 24 hr convenience store right next door. A lovely steak house upstairs. The room's are a good size and clean with a nice bathroom.There is a small pool and gym for your use. Neither was very busy.If your just looking for some where to wash, sleep and store your clothes with no resort fees to pay this is a good choice."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 4,
        "review_days": 0.09090909090909001,
        "helpful_class": 1,
        "review_text": "This is a fantastic place!  The rooms are clean and comfortable, there is a variety of good restaurants and the staff is wonderful!  We like to go to Vegas regularly to play blackjack and appreciate the $5.00 tables and the friendly and courteous dealers who now know us by name!  The only downfall is that the bar no longer serves the local draft \"Sin City IPA\", but hopefully that will change!"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 10,
        "expertise": 0.000823296751797,
        "user_cities_visited": 11,
        "review_days": 0.165936473165388,
        "helpful_class": 1,
        "review_text": "The Ritz Carlton, San Francisco, is a magnificent and totally luxurious hotel. From its grand entranceway, to a flower studded lobby to rooms that are perfectly appointed, luxury surrounds you. If you select a club floor room, which is recommended, you can have a full breakfast, a light luncheon repast and cocktails in comfortable surroundings, plus the assistance of a knowledgable and helpful concierge. Located in Nob Hill, a short walk from the Cable Car and the awesome shopping around Union Square, this is a perfect location for tourist and business traveller. Highly recommended"
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 80,
        "expertise": 0.0023634979770050003,
        "user_cities_visited": 264,
        "review_days": 0.089266155531215,
        "helpful_class": 2,
        "review_text": "We stayed at Ace on 2 occasions, 4 nights at the start of our trip and 2 nights at the end. Breakfast was good, no cereal but did have waffles, toast, some fruit and yoghurt with granola. I like bananas so they would've been nice to have had.  Friendly lady who works in the kitchen area in the morning ( Hi).  We chose the rooms without bathrooms and used the shared bathrooms. There were 5 bathrooms.   They were very clean and the body wash, shampoo and conditioner provided was very nice. We never waited for a shower.  Bathrobes and a hair dryer were supplied and in our room was a sink. One of the reasons why we chose ace was it's location to the Clipper ferry terminal. We caught the Clipper ferry back from victoria and to walk to Ace was 3 blocks uphill from there. The cruise terminal is close to the Clipper terminal so ace is convenient for that as well. Bus 99 is out the front but only Monday to Friday. On our original arrival to seattle we caught the link light rail from SeaTac which cost $ 2.75. We bought an ORCA transport card at SeaTac and used it.  We got off at Westlake station and walked 15 minutes to the hotel.  We used the public busses to get around and used the orca card.  We left seattle the first time by amtrak and the cab fare to king street station was approx $10. When leaving the second time we caught a cab to SeaTac airport and it cost $40 flat rate fare from downtown Seattle. There's many restaurants in the area and a handy convenience store across the road as well as down Wall Street. It's not far from many of the tourist attractions like pike market, pioneer Square, great whhel and space needle to name a few.  There are stairs to carry suitcases up and there is street noise.  We recommend Ace hotel, if you are not looking for luxury but you want clean, comfortable, affordable and a convenient location this is perfect."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.9375684556407441,
        "helpful_class": 0,
        "review_text": "I usually stay at more \u201ccorporate\u201d chain type hotels but decided to try a boutique hotel and choose Emblem - so glad I did. This specific hotel has that special SF charm to elevate our stay in the city. Located in perfect proximity to everything we wanted and more. Friendlier and professional staff, so kind to us. I will be returning to the hotel Emblem again. Absolutely no complaints."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.8926615553121571,
        "helpful_class": 0,
        "review_text": "We stayed at Silverton for our 48th anniversary.  Clean, comfortable, & very roomy rooms.  Very friendly hotel staff.  The casino also has very friendly staff. Plenty of different kinds of gambling machines.  The Mermaid lounge had nice entertainment.  So glad we went there.  The only disapproving thing was the lobster buffet.  We waited 3 hrs in lines only to get cold & dried out items.  The lobster itself was good.  The sushi station wasn't as great. Will definitely go back but not for the lobster buffet..."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 65,
        "review_days": 0.383899233296823,
        "helpful_class": 1,
        "review_text": "We had just come from staying at \"The Plaza\" in NYC, also of the Fairmont group & have to say our experience was much more enjoyable here at Fairmont Washington! Everyone was super friendly & helpful, from the gentelman who initially welcomed us with a lovely upgrade to every single staff member we passed in the halls. All offered cheery greetings, no matter the time of day. Further we can highly recommend Kitt, of the concierge desk, who offered helpful advice & was equally cheery in greeting us at all hours, both coming & going. Kitt, we appreciated your genuine care & attention to our wellbeing & enjoyment. Thanks for making our stay in Washington DC such a memorable one!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 8,
        "expertise": 0.002174322228063,
        "user_cities_visited": 114,
        "review_days": 0.089266155531215,
        "helpful_class": 1,
        "review_text": "My first thought on the Maxwell upon walking in the front doors was \"WOW\"!  This is not just a hotel.  The staff were incredibly friendly and helpful.  The rooms were huge...very spacious.  It felt like walking into a small apartment, not just a room. There is a small hallway in the room that leads to the beds. A nice flat screen tv hanging on the wall.  The temperature controls to make yourself comfy.  The bathroom was rather large.  Nice shower..again everything very roomy.  The beds were soft and comfortable.  The curtains block out the sun very well.The lobby is also very nicely decorated.  It was nice to hang out there in the afternoon during cupcake and coffee time (3pm-7pm). They serve complimentary cupcakes and coffee which is great after walking around all morning.The location of the hotel is very convenient.  It was a short walk to the Seattle Center.  Pike Place Market was about 1.5 miles away but if you need to get your steps in to make goal for the day, it's an excellent way to do it.  We did it almost everyday except our last day.  If you don't want to walk though, the hotel does offer a complimentary shuttle going to the market as well as several other places.Free onsite parking.  We went early June, so parking was not a problem but on the weekend it did seem a bit crowded.  If parking spaces run out you can park across the street in a parking garage.One thing-- this hotel does not have onsite laundry machines for you to get your laundry done, but they do have a laundry service for a fee.  We went to a laundromat about 1.5 miles away to get ours done.Overall this was a great place to stay."
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 27,
        "expertise": 0.0008827099194520001,
        "user_cities_visited": 165,
        "review_days": 0.144030668127053,
        "helpful_class": 0,
        "review_text": "I was in Honolulu for a conference, but I was not satisfied with the hotel quality for the money I paid (maybe the conference helped in increase room price).The issues started from day one. They could not find my hotel reservation (which was done by a travel agency - good that in Europe was morning and the issue was solved fast). Additionally I could not open the window, so the only fresh air was through the entrance door or the A/C.On the positive side, the hotel was walking distance to the conference center (5min walk) and the room was clean. The staff was polite, but not so helpful (their suggestions/proposals not the best).The famous Waikiki beach is about 20min walk away, so middle optimal distance (you cannot go twice).In the area there are some food (breakfast/dinner) options but not so good. You have to walk to Waikiki.There is close by bus stop to downtown or a big shopping center or Perl Harbor."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.48576122672508204,
        "helpful_class": 0,
        "review_text": "The front desk was the most helpful and friendly staff I've ever had to deal with in NYC. I got upgraded to a King loft when I arrived, the room was spacious, clean and had a great view of the city.  Great space, big bathroom and a refrigerator is a hard combo to find in Manhattan and this hotel had it all. It was also 2 blocks from the Fulton stop, a few blocks from 9/11 memorial, a few blocks from Wall Street as well as South Street Seaport."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 2,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "High quality room at a great value in a good location. Room is fairly small, but we were there to see the city so it was perfect for us as a couple. Aside from small size, high quality bed, bath, etc. and good service. Fun atmosphere even for us uncool people. Very walkable to lake, river and shopping/dining- mere blocks, great neighborhood (even multiple grocery stores if you want to save $ on food). Within 2 miles of major parks, museums and architecture- we walked everywhere. Would recommend to any couple for a city getaway location!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 55,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "Okay, let's start with the bad stuff. Not on the strip, pillows suck, older hotel, surrounding area is not the safest and not \"hip\". We know all of this going into because we stayed here a lot and we keep coming back! Rates are great, friendly staff, free parking, laid back atmosphere, McDonald's right across the street for a cheap meal and the comps are good. We have not had any issues with the area but we also don't spend a lot of time outside the casino at night. They do have free shuttles to the strip and the airport but we have never used them. With the money we save by staying here (compared to the strip) we rent a car and are able to explore the cool things outside of the strip... red red canyon, Hoover dam, valley of fire and etc. I know they recently spent a lot of money on upgrades to the building and rooms. The new pool area looks really nice but we didn't jump in for swim. We are going back in January of 2019 to see the changes."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.5640744797371301,
        "helpful_class": 0,
        "review_text": "Reasons to stay here-the fish tank, the waterfall, super quick check in and out, prices reasonable, not gigantic, easy parking, the sun rising by the pool, clean, comfy, plug ins by the bed, the Mexican restaurant, Starbucks."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 47,
        "expertise": 0.00248262164846,
        "user_cities_visited": 166,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "I stayed here twice recently, between long layovers at DMK airport both as part of a trip in other city in Thailand.On the inbound I did not have a reservation. I arrived early in the morning, having taken the free shuttle bus from the big, newer airport, BKK to DMK.I had read that this hotel rented day rooms. There was no way to book a day room online, so I took a chance and walked to the lobby from DMK to ask about a day room. For about $30 USD I was offered a room and accepted. If a room had not been available or no day room price was offered I would have skipped it.The room was very clean, modern and well worth the price considering I could get a shower and a change my clothes.I ate a light lunch in the hotel lounge bar, and the proceeded to my flight.On the return I had a shorter layover, but this time booked a regular room rate online as I would be checking in around 2 pm and for various reasons wanted to ensure I got a room.Despite a reservation the check in process took a long time.The second  room was identical to the first room.Both times, two large glass bottles of complimentary sealed mineral water were offered in each room with a warning to not drink the tap water.The air conditioning was good. The bed was comfortable.I had room service the second time. The lady taking the order was extremely fluent in English, and the food, precisely matching my order, arrived in under 15 minutes."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 7,
        "expertise": 0.001249034536025,
        "user_cities_visited": 19,
        "review_days": 0.38663745892661505,
        "helpful_class": 0,
        "review_text": "Hotel is a recently updated property and new Hilton. Good location for tourist stuff without paying the premium to be near the beach - beach is an easy 10 minute walk. Good restaurants within walking distance.This was my second stay here. Both rooms were nice and reasonably quiet. I am stuck with a business rate and a double room, so I am not sure how the Queens and Kings are laid out.Onsite restaurant is open. I am unsure how long they have been open and they still experience some hiccups and inconsistent service.Parking is a typical Waikiki goat rope. They offer valet parking and the entrance is around the side of the hotel on a one way street. My experience so far has been that patience is needed. There just isn't much room near the street.Overall, worth the stop and I will stay here again."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 20,
        "expertise": 0.002586830458396,
        "user_cities_visited": 40,
        "review_days": 0.023001095290251003,
        "helpful_class": 0,
        "review_text": "We spent five nights in February. Our preacher was here to preach a revival so we were not interested in any gambling facilities. This hotel is very family oriented. It was quiet and had a very good breakfast. The personnel behind the desk were very nice and accommodating. Our room was always nicely cleaned. Comfortable bed and great pillows. They also have complimentary cookies and bottled water. We stayed here last February for the same reason. I would stay here again if the opportunity were to arise."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "Amazing property. Excellent staff. Always will be staying at shoreline for the stays in town for business and pleasure.  All the staff remembered my. And and we're excellent and professional in every way"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 10,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "My wife and I spent 10 terrific nights at this Marriott and can\u2019t wait to come back. Management upgraded us to a room with a spectacular ocean view, which was great, but the friendly staff made the nicest difference in our visit. With zero exceptions, all the Marriott staff we met were friendly, helpful, and fun to talk to. We looked forward to seeing them each day.Parking Possibility: if you have a car while staying at this hotel, consider parking a block away at Waikiki Banyan garage. Cost is $80, and it comes with in-and-out privileges around the clock. All nice people at the garage, too!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 4,
        "review_days": 0.0,
        "helpful_class": 2,
        "review_text": "I was staying at clift for three nights we were two friends and v had given our card for incidentals. We guys checked out on the 26th and as I saw there was a transaction of 400 dollars each room from clift with no intimation. While checking out we asked the reception if there were any charges on our room we were told there is nothing and two days later I have a fee of 400 dollars each room. On calling the front desk says it's for smoking in the room. Without any intimation it's is like a fraud. At the reception nothing was mentioned about 400 dollars fine per room for smoking. It is like they are charging for the room tarrif again!! The hotel is just overcharging for no rhyme or reason. They are just trying to make money by taking ur card details. Was very happy there but the hotel and staff has made a bad impression by doing this without intimation."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 5,
        "review_days": 0.41292442497261705,
        "helpful_class": 2,
        "review_text": "My wife and I stayed at the Park Shore last week. We had a fantastic experience. We originally chose the hotel based on the rates and location. We booked on their website with their promo to get an upgraded room if available. We booked a normal room with city/mountain view. When we got to the hotel we were upgrade to a ocean view! It even had a mountain view too. Definitely recommend doing this if available.The location was the best part of the hotel. It's located at the end of the hotel strip on Waikiki beach. This was great because it was less busy at that end, while still in walking distance of all the shops and restaurants. Also the beach, which is across the street, is less crowded too. If you head left once coming out of the hotel there are no resorts and not as many people on the beach.If I had to choose a negative it would be the room itself. It wasn't bad, but little things that seemed outdated. Some chips in some wood. This is not a deal breaker. In Hawaii you aren't spending much time in the room. Again if I had to say something negative about the stay, but it's really nitpicking.One tip that turned out great for us. I took surfing lessons, but not from the place in the hotel, from the hut on the beach directly across the street. It's only $40 for an hour lesson (trust me you won't need more, it's more tiring than you think!). Don is really a good instructor and they took pictures and put it on a flash drive for you. The flash drive with pics was $45 and they used a really nice camera to take pics. I got 100+ pictures of me surfing for the first time, it was definitely worth it!We did not rent a car and glad we didn't. Valet I think is $20 or $25 a night. We walked places or took Uber/Lyft. Plus talked to the local drivers and learned the best places to eat.All in all, I would definitely recommend the Park Shore to anyone staying on Waikiki beach and would definitely stay there again if I go back."
    },
    {
        "user_review_posted": 547,
        "user_total_helpful_votes": 236,
        "expertise": 0.0019842818733210002,
        "user_cities_visited": 173,
        "review_days": 0.07228915662650601,
        "helpful_class": 1,
        "review_text": "This was my first stay in Waikiki and we wanted to be a little away from the madding crowd, so we chose Halekulani which is close enough to everything but just a little away from the really populated part of the beach. The corner suite was fabulous with windows on both sides and a great balcony from which to listen to the waves and watch the ocean, birds, surfers, the pool etc. The staff were very efficient and friendly and offered excellent service. I could not understand why there was a queue at breakfast as there were plenty of free tables. The breakfast buffet was massive and offered some delicious fresh fruits and other healthy options too. We loved the pool area and swimming in the private little beach area. It was a short walk to the public beach and shops. Dinner at La Mer was outstanding and I will write a separate review on that.   If you are going to stay in Honolulu this is an excellent option."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 7,
        "review_days": 0.423877327491785,
        "helpful_class": 0,
        "review_text": "This hotel is located right next to Union Square.  We had a room with a courtyard view and it was very quiet.  The room is small, but very well appointed.  The staff was very helpful.  There is no parking.  We paid about $35 to park for the night a few blocks away."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 40,
        "expertise": 0.0018712549567990002,
        "user_cities_visited": 85,
        "review_days": 0.013143483023001001,
        "helpful_class": 0,
        "review_text": "Sorry George, but I can't give you an excellent. The Hotel is very good, on the high price side but also location, location and location. Well located, cool happy hour with free drinks, rooms are comfortable. If after checking around this hotel meets your needs (location and budget) go for it, you won't go wrong for a comfortable stay. Now my issue, is that hotel staff does not know how to deal with extraordinary situations. First my language got lots in my flight to DC, when the airline delivered it to the hotel, no body at the hotel notify me nor put the bag in my room even soon they tagged it with my name and room #, so here I go keep buying clothes for several days because nobody at the hotel staff had the brilliant idea to inform me that they had received it. Secondly, The rooms have a coffee machine. A friend also staying notified the front desk that the coffee machine was broken and if they could replace it. The hotel only put more coffee packets with the broken machine."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 42,
        "expertise": 0.009158115414321,
        "user_cities_visited": 145,
        "review_days": 0.095837897042716,
        "helpful_class": 2,
        "review_text": "Note that this review is of their \"suites\" rather than their regular rooms for the most part, though I will say the \"regular\" (i.e. original, much smaller rooms in the older part of the hotel) are \"hit and miss\" but most I've stayed in (and it's been several) were at least clean and had a nice \"fake leather\" comfy chair to sit in. Most were too small for more than two people, and sometimes too small for even two. Beds were \"okay\" in the older rooms, but not nearly as nice as those in the much newer suites (which I will get around to here in a minute ha ha!)The \"hit and miss\" on the older rooms comes mostly from their locations throughout the hotel and their varying sizes, rather than their quality. Lots of \"old\" rooms face noisy Fremont Street, or the alley where the trash trucks show up early, or face Main Street (still can hear Fremont Street bands from there). Not so with the suites, which all face (I believe) the back parking lot and thus are away from all three of the above.The suites are also substantially bigger (compared to their older rooms) and have separate \"areas\" in them (i.e. \"living room\", \"bedroom\" etc.) but no actual walls dividing these areas. The TV is nice, rather large at (I think) 50\" or so. Plenty big for the room at any rate. Furnishings in the suites are fairly new, and beds are of much higher quality (and bigger) than those in the older part of the hotel where the regular-sized rooms are. Ditto for bathroom/shower area with its granite counters, better lighting etc.The \"rain\" shower in the suites would be even better if they had higher water pressure in this place, but alas that's not the case so it was a bit of a let down, though still a much nicer shower than a lot of places. The (somewhat) low water pressure detracted from the experience somewhat. Sink area has plenty of room for your stuff, and as I recall also had different height levels next to the sink to put your stuff on if you wished.The size of the \"suites\" is larger than your average Vegas hotel room. Kind of a \"big rectangle\" shape. There is a  fairly nice (fake? leather) couch in front of the TV, a decent sized wardrobe thing to hang your clothes in, and even a little desk area. The suites in general are MUCH more \"modern-feeling\" than the regular rooms in the older part of the hotel. In fact the suites were added on only a few years ago.Entire casino/hotel is fairly small so no issues getting anywhere. Great coffee shop (24 hours) on site as well. Dupar's I think it's called.Downtown in general can get pretty nuts on the weekend, but it's a fun crowd for the most part. I've never had any real trouble down here. If you want \"luxury\" downtown try the Golden Nugget next door, which is in general a much nicer place. The Golden Gate however is a better bang-for-the-buck in my opinion, especially (and perhaps only) if you get one of the \"suites\", which I've seen advertised for as little as $69/night. Their player's club (Club 1901) is also one of the best I think, especially for slot players. I get offers all the time for food, rooms, free play etc. and I certainly am not a high roller.Hope this helps you out!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 36,
        "expertise": 0.002663892435491,
        "user_cities_visited": 30,
        "review_days": 0.9956188389923321,
        "helpful_class": 0,
        "review_text": "I stayed here for a couple of nights in the month of December' 2019. I stayed in an Amtel Suite in the main wing  of the Hotel, which is very old and not well maintained. The room was not up to the mark and the furniture seemed worn out. The property clearly did not match the standards of a 4 star hotel. However, the staff was very courteous. Miss Eve, at the reception, was very polite and cooperative and so was Miss Ravin."
    },
    {
        "user_review_posted": 545,
        "user_total_helpful_votes": 148,
        "expertise": 0.001208057359948,
        "user_cities_visited": 154,
        "review_days": 0.64512595837897,
        "helpful_class": 0,
        "review_text": "We decided to use Homewood as our hotel with my daughter and her family and find this hotel to be very good. Near the national mall and walkable. Also located to a wide variety of local eateries. The hotel offers a free breakfast which was very helpful for our 2 yr grandson. The only complaint would be the parking fee at almost $50 per night, I know parking is limited in DC BUT if you are staying in the hotel, the fee should be free or a little more reasonable than $50 per night! The cleaning staff was attentive which was helpful when the toilet was clogged up. Will probably stay in this hotel in the future if we travel with our grandkids."
    },
    {
        "user_review_posted": 202,
        "user_total_helpful_votes": 162,
        "expertise": 0.0037831985780500004,
        "user_cities_visited": 85,
        "review_days": 0.597480832420591,
        "helpful_class": 0,
        "review_text": "I travelled here having driven from Florida to escape Hurricane Irma and leaving the RC Naples.Basically this feels like an upmarket Marriott, the porters were borderline pleasant when we arrived.The lobby is small, dark and has no wow factor whatsoever.Rooms are fine,  smallish but very clean but someone has tried to do a design job to try and make this hotel be super cool and it's honestly not.I was just happy to have escaped Florida when we arrived and we were here only for a few nights but if I came back to Washington I wouldn't come back here. It was ok but nothing special and not special enough for the price compared to competitors.  The room service was good without being exceptional.Unfortunately the hotel doesn't have a restaurant instead unusually its got what I can only describe as an onsite diner/restaurant open to the public on the sidewalk. It equally is the place you go for breakfast sadly. It's 3 star at best, it looks and feels worn and the supervisors aren't operating as a 5 star hotel it's literally like a restaurant/diner with stained tables etc. This was the very low point of the stay, when I was leaving to be fair to the management I let them know of my feels and they were very gracious but if you want 5star Washington I'm not sure what hotel it is, but be assured it's not here, possibly the Hay Adams or the Trump or the other the RC but sadly not this one, this literally is like an upmarket Marriott."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 34,
        "expertise": 0.011680143755615002,
        "user_cities_visited": 80,
        "review_days": 0.274917853231106,
        "helpful_class": 1,
        "review_text": "We stayed here in April 2016 for a weekend trip.  The hotel is beautiful, our room was impeccable, and the service was exemplary.  We stayed in a King Suite that featured a large soaking tub. It was amazing!  There is a hidden television near the tub, in the over the sink mirror, that made my long deep soak even more enjoyable. The staff was very attentive and very helpful.  Thanks for a wonderful weekend!"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 28,
        "expertise": 0.00109264646003,
        "user_cities_visited": 28,
        "review_days": 0.9052573932092001,
        "helpful_class": 0,
        "review_text": "Beautiful room with everything on hand so enjoyed spending time in it!  Had an ironing board and iron which is so useful,  lovely robes,  fully stocked bar and fridge and comforts in my deluxe room.  Service was good on calling for breakfast and any requests.  Also the location was excellent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7595837897042711,
        "helpful_class": 0,
        "review_text": "Moses, Haile, and reddy made our stay memorable, can't thank them enough. From recommendations to excellent service they all made us feel at home right from the start. WHEN we come back we will only stay at the St.Gregory because of their hospitality!! Thanks Dudes"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 8,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "Stayed here Christmas week - I booked for a week stay but ended up leaving and moving to the Intercontinental after just 1 night here. From the moment of arrival,  service was awful . We had no one to help with our many pieces of luggage when we arrived, so had to carry it all in ourselves - which was less than ideal after a day of non stop travel to get there and instead of a calming lobby - we entered what seemed more like a shopping mall . The lobby was packed with tourists ( not all guests of the hotel) taking photos and blocking the entry - initial impressions were not good. We were then given our room in the old building. I have to say for such a lovely historic hotel - the decor in the rooms is quite tacky and looks cheap, like a bad beauty salon.  When we got to the room we had no robes so I called room service. 2 calls later we received the robes ... Which had blood stains on ! This was getting worse and worse. We notified housekeeping they apologised and said they would send more up.... Another call and 3 hours later they arrived.  Then the bathroom - hairs on the sink and bits of paper wrapping on the floor - it had obviously not been cleaned properly.We had requested a quiet room - but in the room it was like sitting in a restaurant - you could hear every word your neighbours were saying .  Yes I know it is an historic building but I have stayed in historic hotels before and have never experienced anything as bad as this. They changed our room to a slightly higher corner room but service was so bad ( bitter and complaining luggage men complaining to us about their colleagues ?! ) the stay had been spoiled. Especially with the prices they were charging."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 10,
        "expertise": 0.0007887176595100001,
        "user_cities_visited": 6,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "I loved this hotel.  Lovely rooms and amenities.  Concierge was very helpful.  In fact, all staff were very polite and helpful.  Restaurants were lovely.  I stayed here for a conference and it was all well done.  Close to public transportation. Would stay here again."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 9,
        "review_days": 0.5191675794085431,
        "helpful_class": 0,
        "review_text": "Great hotel in a good part of town, surrounded by restaurants walking distance to the marina district and other places.  Park free as a guest in their own garage.  Use the public transportation to get anywhere you need to go.  Would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8663745892661551,
        "helpful_class": 0,
        "review_text": "Nice view and Kazi is very kindly and an excellent service, very smily and friendly. The staff is very good and it\u2019s very beautiful  We Will come back soon and I recommend it to my friend. Lovely room, big tv and bed, nice bathroom and a very big shower"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 7,
        "review_days": 0.125958378970427,
        "helpful_class": 0,
        "review_text": "We are a family of five who stayed here last July 9-12, 2015.  They were the only hotel that can accommodate us in one room.......With a reasonable price??? ($$$$) knowing that it's peak season.  The room was huge, well it's a suite, has comfy beds and close to attractions. However, there's no microwave in the rooms. You have to go down to the ground floor if you want to use the 1 microwave that they have.  And the parking? VALET only! With the price ranging from $57-62/day, whoooah! No free continental breakfast either. Definitely not staying here again!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.279299014238773,
        "helpful_class": 0,
        "review_text": "The hotel was very clean and all of the employees were very courteous. The shuttle to the Strip was enormously helpful as we did not constantly have to flag down a cab. I would strongly recommend this hotel. But for ladies, do not plan on walking alone from the Excalibur to this hotel. There is an underpass that has no visibility from the street and I saw some unsavory characters there. Luckily, my timing was such that a security guard from the Excalibur was watching nearby."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 80,
        "expertise": 0.002317113538563,
        "user_cities_visited": 255,
        "review_days": 0.521358159912376,
        "helpful_class": 1,
        "review_text": "Our room on the 59th floor, above the mayhem of the streets below was a serene and extremely comfortable sanctuary. We stayed for a week to get a good look around Bangkok. When we booked I let the hotel know it was our anniversary and a special visit. We landed at 6am and had arranged airport transfers with our Riverview Suite package....the driver was waiting, helped us with bags, gave us cold towels and water and we got through peak hour traffic in 45 minutes to the hotel. We were swiftly led up to our suite even though check in was supposed to be later in the day! What awesome service!The check in process was done in the suite which was great. We were also surprised to find beautiful orchids in the lounge and bathroom, fruit platter in the lounge and a \"happy anniversary\" chocolate cake and card from the manager on the dining table. Could not have had a better welcome to a hotel.We settled in, had a nap (no sleep - overnight flight) and then went to look at the Tower Club at about 4pm in time for high tea. The little cakes, pastries, canap\u00e9s and cheeses and drinks were all super high quality. Staff were very friendly, attentive and generous with refills. We enjoyed the view from the Club (which at night turned into Breeze from 6pm onwards). Lovely comfy huge velvet chairs and the dress code was largely enforced (no flip flops even if they are gold leather!).Next morning we thought we would go to Mozu for breakfast for a look instead of the Club and chose to sit inside instead of by the pool. The buffet breakfast was amazing! We loved the international food stations particularly the indian station and japanese one. After breakfast here you don't need lunch! The next morning we had breakfast at the Club which had a condensed selection of the Mozu buffet, lovely breads, pancakes, cheeses, sushi, fruits, yoghurts and an a la carte menu for eggs benedict, duck breast and potato hash, omelettes etc. We tended to choose the breakfast venue depending on what we had done the night before. The Club has great food from 6am-6pm so you will never starve or get thirsty.The room was spacious and the bed comfortable, the views at sunset watching the boats go along the river kept us amused while having a drink on the balcony. On the third morning we saw housekeeping putting bunches of roses in some rooms and we got some too! No charge.The staff could not have been more helpful, calling the hotel tuk tuk if we wanted to get quickly to the BTS or pier (no charge) or organising transport or doing currency exchange.They were also happy to swap out Coke for Coke Zero in the complimentary mini bar. Theres plenty to walk to in the area, plenty of food stalls, shops and temples to look around in walking distance.When we left Lebua we were farewelled by several staff and our transfer upgraded (no charge).I would fully recommend Lebua Tower Club and thank the staff again for their professionalism and lovely smiles.See you again soon :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay in San Francisco at the Club Quarters Hotel. We arrived ahead of check-in time and were accommodated immediately. Thanks Liz!    Convenient location.  Comfortable, clean hotel room and very helpful staff."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 8,
        "review_days": 0.49178532311062406,
        "helpful_class": 0,
        "review_text": "Stayed in the main tower.Pros1. Hotel was efficient during check in and check out. Probably because we checked in at 7pm and check out at 8am.2. Sufficient space during breakfast, despite the full house.3. Room was comfortable. Bed was firm. Mould observed in bathroom. But still clean. Bathtub drainage was faulty.4. Talad Neon market, 7 eleven is just outside the hotel. Also, there will be stalls set up outside palladium (beside hotel) at night.Cons.1. Efficiency seems to be a priority over serviceThere were hardly any smiles from the staff2. Lift lobby is always crowded (took lifts between 6am and 12 midnight.3. All floors of the hotel are opened to anyone who wishes to enter. No keys required except for the specific rooms. Huge security concern.4. Location of hotel is not very good. Despite being a stone throw away from platinum, u still need to navigate across 2/3 crowded roads. 10-15 mins walk at normal pace with a baby stroller.The main roads in front of the hotel is perpetually jammed. This means any travelling to/from the hotel in vehicles requires more time due to traffic jams that are often at a standstill. To illustrate. At 6pm during peak hour, it took us 30-45 mins to move 1-2 km from where we were to the hotel.5. Pool was dirty. Filter system was not working for some reason. Broken tile pieces all over the floor of the pool.6. I do not understand why the hotel staff would prepare bacon for breakfast, but choose not to display it out at the buffet lines. Instead, we have to request for it at the egg station."
    },
    {
        "user_review_posted": 311,
        "user_total_helpful_votes": 49,
        "expertise": 0.000654581913742,
        "user_cities_visited": 80,
        "review_days": 0.569550930996714,
        "helpful_class": 1,
        "review_text": "Stayed here to attend a conference. Meeting space in the lower levels of the hotel are nice. Food was good. Bathrooms clean. Staff is very nice.My hotel room was spacious, but nothing fancy. Decent lighting.  Some people might love the very unique chairs, but I did not enjoy them. Good shower. Fridge in room in dresser not by the coffeemaker.Parking. The pull in area in front of the hotel should only be used if you are planning to valet park your car because you think $50 is a reasonable amount to pay for your car to have a special experience too. Or you can try the really easy self parking. From New York Avenue to 9th street get to the left and pass hotel. Take your immediate left onto EYE street. Make an immediate left into the building. Look for a green parking sign. As you are driving along the rows, look for the yellow section. The yellow elevator goes to the hotel lobby."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 11,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 4,
        "review_days": 0.139649507119386,
        "helpful_class": 2,
        "review_text": "I've been an owner since 2006 and I will think twice before ever stepping back on this property. The Management on this property ONLY cares about $$$$ and not its customer service. As an owner if I have issues they should be addressed not discounted. Sorry your sorry is not good enough!! When we arrived the front desk clerk had an attitude and was rude not just to us but to others in front is us as well. Once we got into our room and started unpacking we found random pills on the floor (good thing no kids were with us and found these). Then we were given LOADS of bad information making our trip even more miserable by the MANAGER of the concierge desk. He told us first we didn't have to make reservations for the shuttle to Freemont Street - when in fact YOU DO then he told us that the grocery store was just a mile or less away and walking distance when in fact it's well over 2 MILES. Here are all the issues with the room: toilet leaks, grime and mold in the shower (which they claim is not mold), we washed clothes and ALL of our white clothes have blue stains on them. When I spoke to the manager on duty she sent folks up to room but nothing was corrected and she gave me a $25 gift card. REALLY???? Extremely Disappointed."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 72,
        "expertise": 0.0031873322799100003,
        "user_cities_visited": 54,
        "review_days": 0.16429353778751302,
        "helpful_class": 0,
        "review_text": "New extension of hotel is better with better views. the food is awful. the location is on top of San francisco. A tough walk up and down the hill. Better to be located in Union square. better restaurants quality and steps into the shops and malls. A historic hotel with rich history."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 1,
        "review_days": 0.598576122672508,
        "helpful_class": 0,
        "review_text": "I stayed at the hotel here   a few times & everytime it was excellent ! Wonderful food ! Good very service !\u0e2b\u0e49\u0e2d\u0e07\u0e1e\u0e31\u0e01\u0e2a\u0e30\u0e2d\u0e32\u0e14 \u0e1e\u0e19\u0e31\u0e01\u0e07\u0e32\u0e19\u0e40\u0e1b\u0e47\u0e19\u0e21\u0e34\u0e15\u0e23\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e14\u0e35 \u0e15\u0e31\u0e49\u0e07\u0e41\u0e15\u0e48\u0e15\u0e2d\u0e19\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e40\u0e0a\u0e47\u0e04\u0e40\u0e2d\u0e32\u0e17\u0e4c \u0e2b\u0e49\u0e2d\u0e07\u0e2d\u0e32\u0e2b\u0e32\u0e23\u0e2a\u0e27\u0e22 \u0e2d\u0e32\u0e2b\u0e32\u0e23\u0e2d\u0e23\u0e48\u0e2d\u0e22 \u0e1a\u0e23\u0e23\u0e22\u0e32\u0e01\u0e32\u0e28\u0e14\u0e35 \u0e27\u0e34\u0e27\u0e2a\u0e27\u0e22"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.288061336254107,
        "helpful_class": 0,
        "review_text": "Front desk, Dwayne was terrific. Also, Yesemia and Ronnie did a great job in the bar, the location was perfectly suited for the Nationals Ballpark. Parking is available and the rate is competitive. I reserved through Booking.com and I am completely satisfied.I will definitely come back to this property.."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 44,
        "expertise": 0.003176058190953,
        "user_cities_visited": 45,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "Just returned to London from a six night stay at this hotel. The Marker delivered more than it promised with really friendly & professional staff (most notably Philip, Oscar & Benji) making us feel right at home from the word go. The room was spacious, great bathroom, linen, towels & toiletries in plentiful supply. Modern flatscreen tvs & well stocked minibar. Powerful shower & mega comfortable bed. Perfect central location for all the main sights but also quiet & private with bags more personality than some of its bigger branded neighbours. Well equipt gym & a nice (Italian) restaurant (Tratto) attached. Thanks all for a great stay - will  be back"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.71960569550931,
        "helpful_class": 0,
        "review_text": "Just left Aug 1st.. we booked our reservation through AAA and Pleasant Holidays...we are on a family vacation and specifically requested 3 rooms that are next to each other..got to Park Shore and were told they didn't have 3 rooms next to each other which I did not believe...no lavender dipped oshibori towels either..no big deal but it was presented to us as such.  Beach was great for kids if I had kids i would def come back to Waikiki because of the beach would def stay somewhere else next time.  Some front desk people were not so friendly...ignored you while you are standing there.  Fees were outrageous and they list complimentary coffee juice and water but that's only til 6 PM each day which wasn't aware to us til we went at 7pm for fresh juice and it was gone.  Also pool closes at 7pm each day which is absolutely stupid but pool was afterthought.  Beware unless you get an oceanview shore room your view is of balconies of another high rise.  Overall I was shocked how dirty Waikiki was bottles  all over the beach, bums everywhere..the only reason I would come back is the wall in the ocean makes the waves calm and perfect for little ones!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.516429353778751,
        "helpful_class": 0,
        "review_text": "The hotel was nice and clean overall, but I did spot a couple little roaches in our room. I really did not like that there was no free parking for guest, we had to pay $30 extra a day for it. But the staff was so friendly it made up for it! Great service!"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 28,
        "expertise": 0.001859767457107,
        "user_cities_visited": 3,
        "review_days": 0.933187294633077,
        "helpful_class": 0,
        "review_text": "The hotel has a different feel to the themed hotels in Vegas. You could easily just stay inside the hotel for the entire trip!The 1 bedroom fountain view rooms really do have incredible views both from the balcony and the large tub!The pools are a really great place to relax and also have strip views.  You\u2019ll never run short of great restaurants for all tastes and budget. Don\u2019t forget to find the secret pizza and bars!The casino was my favourite on the strip.Great central location too for exploring!My only negative is that Bonvoy status isn\u2019t fully recognised compared to other hotels in the group and benefits are not so easy to use. It\u2019s also a bit complicated having the 2 loyalty schemes working in parallel. Still waiting for my Bonvoy account to be credited after almost 2 weeks. Issues at check out when loyalty discounts had not been applied."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.568455640744797,
        "helpful_class": 0,
        "review_text": "Sub par service.   I\u2019m too annoyed to write about it.   I know some of you understand.   I guess its important for you to look like you own a yacht.   I prefer the experience at the Marriott Union Square.  They went out of their way to accomodate me."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.002738225629791,
        "helpful_class": 0,
        "review_text": "This hotel for us gets our Winning Vote!  Like so many others who have stayed here & provided reviews, we were upgraded to a wonderfully large room / suite at no additional charge - complete with small dining area, microwave & frig - perfect!  No view, but who needs it - this city is all about being on the go with so many places to see!  And its location is truly within walking distance of the White House, restaurants, cafes, other famous hotels and City destinations.However, the most important element of this hotel is the staff.  From the bell service to the front desk and then into the Lounge you can't find more attentive, efficient, caring group anywhere!  Let Katherine, London, or Samuel at the Front Desk guide you through our beautiful Capitol.  They know & love their city and are more than happy to share it with you!Do not miss at least one visit to the Venetian Lounge!  Nathan will serve you up your favorite beverage, introduce you to the other guests - many who are regulars - and collectively you will gather the most helpful travel and dining tips anywhere!  Toss your Zagat reviews - ask Nathan!Keep in mind this is a boutique, historic hotel complete with all the amenities, ambiance - and slight \"quirks\" a hotel of this designation brings with it.  Yes, the elevators are small,  and some rooms as well, and if you're seeking a sterile, \"cookie cutter\", homogenized hotel experience this is not for you.  But, if you want a home away from home, this is it!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 30,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 58,
        "review_days": 0.467141292442497,
        "helpful_class": 0,
        "review_text": "This hotel was our first stop to a fabulous trip to Thailand. The hotel is in an ideal location for exploring Bangkok, easy accessible for the airport with the sky train close by. The hotel itself is really nice, with a gym and pool on the top floor. Bar was also nice for a few drinks and breakfast was perfect to set you up for the day. Our room was also lovely with excellent views of the city. I cant recommend this hotel enough."
    },
    {
        "user_review_posted": 186,
        "user_total_helpful_votes": 750,
        "expertise": 0.019465889312447002,
        "user_cities_visited": 48,
        "review_days": 0.850492880613362,
        "helpful_class": 1,
        "review_text": "Besides the good rooms and restaurants, what you get is amazing experience. Hospitality @TajHotels is always delightful.Location is convenient and close to Sheikh Zayed Road and also to Burj Khalifa. Metro is a 5 min walk."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 15,
        "expertise": 0.0011900821235470002,
        "user_cities_visited": 24,
        "review_days": 0.049835706462212005,
        "helpful_class": 1,
        "review_text": "I stayed for two nights. It was very comfortable for me. Facilities in the room were not so much. Free Tea bags were indispensable. Sound of fan in the bus room was too noisy. But wash let was available. Finally it's okay for short stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.731653888280394,
        "helpful_class": 1,
        "review_text": "Room was a little small, but well layed out, had a telescoping table that could be used on bed or with a comfortable chair. Well thought out. Really nice view, especially on 32nd floor. Keurigs had medium and dark roast coffees. Nice big TV. Air conditioning was a window unit but controlled with central thermostat. Continental breakfast was really impressive. Maybe the best continental breakfast I've ever seen from a hotel. Apparently very rare to find this in Waikiki. But it closed abrubtly at scheduled closing time, so get there on time or early. Kids enjoyed the game room and WiiUs. The exercise room had these cool treadmills where you could simulate hikes which was cool. Wish pool had been open but better safe than sorry I guess. Staff was great and were quick to respond to needs. Parking might be an issue. I found parking along the canal, but I think the city was a little empty because of the potential of Hurricane Lane (which didn't really end up doing too much in Oahu)."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 113,
        "expertise": 0.023742018431366002,
        "user_cities_visited": 102,
        "review_days": 0.326396495071193,
        "helpful_class": 2,
        "review_text": "We had a very nice stay at the Loews Regency.  Really liked the location as well.  Its in the Financial District or Downtown but everything is close enough near by.  San Francisco doesn't have just one area or neighborhood with everything in it - it has various areas.  Service was excellent.  It was our anniversary and they bumped the room to a higher floor and also had some complimentary champagne and a tasty chocolate plate.  Concierge were very helpful each time we asked something.  They also had a free wine sampling happy hour on Friday and Saturday on the floor that has the observation decks. By the way, the observation decks are a nice location for a small wedding or party with amazing views.  We saw a wedding taking place during our stay.Rooms were very nice and clean.  Bathrooms almost all marble.  Our room had both a nice bath and big shower with accessories like a blow dryer.The hotel restaurant is the Brasserie S&P which is located at ground level and actually open to the reception (which was kind of noisy at times).  We had breakfast there one morning.  Somewhat expensive but the food was very good.  The bar is there as well and looked like a good gathering spot.  We didn't use the exercise, spa or business center so can't say much about them.Overall was a very nice, comfortable stay at Loews Regency."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 8,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 127,
        "review_days": 0.08543263964950701,
        "helpful_class": 3,
        "review_text": "I was anxious for management change, but it delivered well. Friendly and attentive staff pampered me from the beginning to the end . I will be back to this hotel again. It is quite pricey but worth it."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 12,
        "expertise": 0.005185920776784,
        "user_cities_visited": 60,
        "review_days": 0.095837897042716,
        "helpful_class": 0,
        "review_text": "We stayed for a few nights. Great location near skytrain and MBK.A well equipped gym and swimming pool.Breakfast was good, a lot of variety but often eggs and bacon were cold.Very quiet. Nice view of the city.The concierge 'Is' was really helpful, friendly and informative. He knows his stuff :)"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 44,
        "expertise": 0.0019240974553780001,
        "user_cities_visited": 40,
        "review_days": 0.047097480832420005,
        "helpful_class": 0,
        "review_text": "Stayed here 2 weeks during an aunt's burial at sea off Waikiki. Comfortable. Slept well. Cooperative service.  Nice location on Lewers between Kuhio and Kalakaua.  Easy cheap busses on Kuhio to downtown Honolulu, Iolani Palace, Chinatown and Ala Moana Shopping Cntr.  (Tip if you use busses and are over 65 just show Medicare card and fare is $1.) Closeby to Waikiki Beach and Kalakaua shopping. Lots of restaurants nearby (Duke's, Hula Grill for b'fast; dinner: Ocean House, LuLu's, Hy's Steak House, Keoni by Keo (for Thai food).  Very nearby pretty good chains: PF Chang, Cheesecake Factory, and Cheeseburger in Paradise.We enjoyed Kauai more because it was pure vacation. And who doesn't like Kauai, but Aqua Oasis made our Waikiki stay with our cousin  closeby enjoyable as well.By the way, saw the Pacific Rim Festival Parade in Waikiki on Kalakaua.  WOW.  Truly an interesting parade with representative dancers, bands etc from all over the Pacific Rim.  Ck it out if you are in Waikiki in early March."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 54,
        "expertise": 0.001227237005361,
        "user_cities_visited": 300,
        "review_days": 0.24698795180722802,
        "helpful_class": 0,
        "review_text": "Good hotel at a reasonable price in a great location.  Nothing fancy, yet pleasant and very clean rooms, friendly and helpful staff, and very convenient location for visiting the sights at the Seattle Center.  Also, only a 10 minute walk to the monorail which takes you right downtown. Would definitely stay here again. Only down side are slow elevators.Try breakfast at the Citizen Cafe, just a block away! Great neighbourhood kind of place  with good eats at fair prices."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.452902519167579,
        "helpful_class": 1,
        "review_text": "I initially made a reservation for three nights, Tuesday, Wednesday, Thursday. I then added a fourth night, Friday April 7. So I technically had two reservations for my family to stay here Tuesday night through Friday night, checking out Saturday. Well it is Friday night at 10:30 pm. I just had the resort manager knock on my door and wake up my seven year old, who is now crying and won't go back to sleep. The manager was the fifth person to come to our room today and ask when we were leaving and that we should not be there. When I checked in I showed both my reservations and signed papers for both. So I just showed the manager my confirmation email, then he looked in his paperwork and found that I was checked in for both reservations and checking out tomorrow. He said sorry for the inconvenience. Also, when you stay here for 4 nights then you get one day of maid service included which should have happened yesterday. Well we called a total of five times and no one came to clean the room. My guess is they thought we were hotel squatters. But if they would have checked their paper work they would have seen we are leaving Saturday not Friday. Also, when I checked in I was pressured to hear a time share sales pitch. Which I said no to, only to have multiple phone calls after that trying to trick me into hearing the time share sales pitch. On a brighter note, the pool is nice, kids had fun. The employees were all helpful. But obviously the management/ administration is the problem. the hotel staff was nice, but don't try to trick me into buying a time share, then not clean my room, and harass me repeatedly about checking out before my time. Our time here has been fine, but with so many other choices why in the world would I ever come back here. Well I won't and you would be better off to do the same. Whoever runs diamond resorts is either inept or asleep at the wheel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6166484118291341,
        "helpful_class": 1,
        "review_text": "The hotel is cheap a bit old  but i enjoyed my stay. Depends if your fussy or not, if you would enjoy staying there. The staff are friendly Katherine on the the front desk was awesome, friendly and very helpful. Thanks heaps."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.39375684556407403,
        "helpful_class": 0,
        "review_text": "Liked but didn't love this hotel for a first visit and honeymoon to Honolulu. All aspects of their service was outstanding (many employees addressed us by name or at least recognized us and carried personal conversations), the hotel was very clean and the location was ideal. But the bed was too soft for either of our liking and we ended up sleeping on the sofa almost every night. Shower/tub combo wasn't very practical to get in and out of, but looking at other hotel photos, it seems they have other options based on the room selection. Valet pricing also a little steep. Overall it was a nice stay but I'm not sure that we'd return based on our personal preferences."
    },
    {
        "user_review_posted": 448,
        "user_total_helpful_votes": 159,
        "expertise": 0.0016127189041780002,
        "user_cities_visited": 331,
        "review_days": 0.453997809419496,
        "helpful_class": 1,
        "review_text": "Family loved the combination indoor exterior 5th floor pool which had high partial windows to block wind.  Complimentary valet parking was cool, but would have liked a self park option due to running to shows etc.  Size of standard room was fantastic and included kitchenette."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 7,
        "review_days": 0.044906900328587004,
        "helpful_class": 0,
        "review_text": "Centrally located in Waikiki. View of Diamond Head and Park. Across the street from the Hilton Hawaiian Village.  Clean rooms, discounts to adjacent coffee shop and IHOP. One block from Buffalo Wild Wings. Secure parking available on site."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.288061336254107,
        "helpful_class": 0,
        "review_text": "This hotel, in the NoMa area of DC, is clean, attractive and very convenient, yet less expensive than many DC hotels.  Great Metro access and grocery stores nearby, and just a 10-minute walk from Union Station and the Capitol.  This has become our regular place to stay when we visit our children in DC.  Highly recommended!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.16265060240963802,
        "helpful_class": 0,
        "review_text": "Stayed at Ocean Reef suites in Miami Beach and really recommend this place. Have stayed here in 2014 and again this year. They have added breakfast services to the stay which worked really well for us.The rooms are clean and large enough for 4 people.Staff are friendly and helpful. Marcelo the front desk agent was great and very informative.The hotel is in a perfect location, less than a 5 min walk to the beach, restaurants and clubs.The rooms are rated at a reasonable price comparing it to other hotels in the area.I will definitely stay again. :)"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 8,
        "review_days": 0.039430449069003004,
        "helpful_class": 1,
        "review_text": "Modern boutique hotel with a bargain price and over-the-top perks for it's customers. The rooms were spacious and clean and the decor was chic and modern. Our room had a giant wall of windows looking out to the famous Marina City circular towers, which were just a few blocks away. We received tokens for free drinks at the nightly welcome happy hour reception for all guests, so decided to go have a glass of wine shortly after checking into our room. There is a separate lounge on the upper level floors dedicated to this nightly ritual. We were pleasantly surprised to find a nice cozy space with a bar, high tables and chairs, tv screens and a beautiful spread of bruschetta, cheeses, crudites, and a few warm bites like meatballs in marina....all free of charge! We thought this was such a nice welcoming touch and had never seen anything quite like it at any other hotel.  The hotel staff were all extremely helpful and welcoming as well. The front desk staffer who checked us in was feeling generous and gave us 2 tokens apiece (shh!) for the happy hour drinks, instead of just one, when we told her why we were in town. As someone who has worked in customer service most of my life, I think these little touches go a long way in  creating a very positive first impression and ensuring a possible return customer.  The treats just kept coming the next morning when a continental breakfast spread was set up in the empty space in front of the elevators on each floor. Once again, a nice touch and even nicer that you don't have to leave your floor (or your pj's!) for a treat and cup of  coffee first thing in the morning! Great experience at this hotel and I highly recommend it to others and look forward to a return visit soon!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 9,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 7,
        "review_days": 0.106790799561883,
        "helpful_class": 3,
        "review_text": "Worst experience ever! Room was ugly and dark. Service was very poor. The website says they have shuttle from and to the airport but it didn't work at all... Breakfast was disgusting and when I called the manager to say I wasn't happy, he just walked away and let me talking to the wind. He even said the shuttle wasn't working because their van had been stolen in their parking lot (hello? I am supposed to feel safe there?)"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 9,
        "expertise": 0.001299149679839,
        "user_cities_visited": 10,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "I recently Stayed here in a suite that included a double queen.The rooms were spacious and housekeeping was great! Rooms were clean lots of closet space and the view at night from the 32 nd floor was spectacular! beds were comfy rooms were nice and cozy. The only downside was they don't include a fridge.However there is a store downstairs and a bar/lounge and valet parking. This is a great location near Cvs and a Walgreens and across the street you have a California  Pizza Kitchen, Subways, and of course a Starbucks."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.213581599123767,
        "helpful_class": 0,
        "review_text": "Normally I stay at CQ for business, but my last trip was a family trip.  Last Christmas Eve, my wife and I stayed at CQ on Clay St.  I forgot my liner for my jacket in the closet.  I noticed this after our arrival in Lake Tahoe.  When I called the front desk, they connected me with Oxana, in housekeeping.  She told me that she would look for it.  Also, if anything is left in the rooms, it is organized according to room/name of guest at the end of the day.  She said that at the end of the day she would get back to me.  I left her my cell phone number.  I didn't have high hopes for seeing this liner again.  I travel a lot, and I normally don't lose too much, but the people travel with are always losing something only never to see it again.  To my surprise Oxana texted my cell phone, told me the jacket was at the front desk, and that when I came back to SF, I could pick it up.  This was sent to me on CHRISTMAS DAY.  I will continue to stay at CQ for business or personal, and heartily endorse anyone considering a stay in SF financial district to do the same"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 173,
        "expertise": 0.014887848552198001,
        "user_cities_visited": 165,
        "review_days": 0.110076670317634,
        "helpful_class": 2,
        "review_text": "I had a brief but enjoyable stay at the Kahala Hotel and Resort.  Bottom line for me \u2013 wonderful resort setting and luxury service, but it could really use some fresh, upscale interiors.  It\u2019s the only true resort near Waikiki, complete with a peaceful relaxed atmosphere, long stretch of picturesque beachfront and lots of well-manicured outdoor space.  The 10 minute drive from the crowded Waikiki scene was a welcomed escape \u2013 it felt like Hawaii should.  I had a great morning jog around Diamond Head through the upscale neighborhood along Kahala Avenue with the scent of plumeria in the air.  Upon my return, I really appreciated the hotel staff\u2019s spirit of aloha when a bellman handed me a water and the front desk clerk offered me a wet mint cloth.  That gracious service will bring me back.  Good (but expectedly expensive) buffet.  I didn\u2019t swim with the dolphins but there were plenty of families who did.  The ponds with tropical fish and turtles were cool.  The hotel was clean throughout.  My standard king room was huge and the bathroom was majestic \u2013 his and hers sinks on opposite ends, more mirrors than Versailles, separate tub and Niagara Falls-like shower.  Although I only had a peekaboo ocean view, my garden view room overlooked the Waialae Country Club which was lush and green.My one real complaint is that while I paid an exorbitant amount for a last minute reservation in order to be close to business associates, I was disappointed that the hotel was physically fairly outdated.  I wouldn\u2019t have a problem paying more if the lobby, public areas and guest rooms were freshened up.  My bathroom had plastic towel rods, old sink fixtures and a plastic chrome ceiling grid fluorescent light.  The main pool area was particularly mediocre.  Many other 1960\u2019s era Hawaiian hotels have been updated to meet guest expectations; the Kahala feels like it needs a similar facelift.  Otherwise, a very nice stay."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 44,
        "expertise": 0.004857470574197001,
        "user_cities_visited": 31,
        "review_days": 0.801752464403066,
        "helpful_class": 1,
        "review_text": "Absolutely loved this hotel, rooms are old style with no TV and bathroom is separate but thats all in with the theme. I would definitely return here if i was to return to SF. Free hot drinks machine is available as this isn't in your room."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 189,
        "expertise": 0.004693729120126,
        "user_cities_visited": 267,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "The hotel rooms are well appointed and very comfortable.  The breakfast buffet  is ample and there is great variety.The staff were all very pleasant and the fellows working the front door were all very quick to help with suggestions for sights to see and the best way to get various places via the BTS & Metro.The Skyview outdoor bar offers a great view of the city at night.The Compass Skyview is in a very good Sukhumvit location close to 5 star shopping and easily accessible by BTS.The pool and pool bar are very nice and the hotel is equipped with a brand new gym.I would not hesitate to recommend the Compass Skyview Hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5531215772179621,
        "helpful_class": 0,
        "review_text": "Loved our week at this hotel, first for a conference then for a few days of vacation. Cool decor, super friendly and helpful staff, and a surprisingly great onsite bar/restaurant (Frolik) that surpassed our expectations for both the pricing and the quality of the food. The location couldn't be better. I also highly recommend you visit Biscuit B-tch for an outstanding breakfast and Fogon Cocina Mexicana for fabulous dinner and drinks!"
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 45,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 87,
        "review_days": 0.405805038335158,
        "helpful_class": 1,
        "review_text": "The location is great! It's just about 100m from Asoke BTS station. There is also a local restaurant that is packed with diners everyday at the entrance of the Soi.The room is small but clean. Bathroom is surprising big. Wifi signal is very weak most of the time.The pillows are really very soft, almost can't feel the pillow when you sleep on it.Check in and and check out was very easy. We chose this place because of its price and convenient location."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 11,
        "expertise": 0.010570451285446,
        "user_cities_visited": 4,
        "review_days": 0.5580503833515881,
        "helpful_class": 1,
        "review_text": "Stayed 5 nights in room 608.  It was literally tiny.  For example, there was very little room to move around the bed, and you would have had to be a gymnast to close WC door while in the WC. The room has small, chest-height windows that look onto a rooftop with some mechanical equipment (which has been covered with AstroTurf to make it more aesthetically appealing). This was a 3-star room at best. I am surprised Four Seasons have the nerve to actually sell it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6621029572836801,
        "helpful_class": 0,
        "review_text": "This hotel Really needs to have an adult-only pool.  Every pool is full of screaming, unsupervised children, every pool. The beautiful lagoon area was overrun with children, 15 of them in the hot tub.The pigeons are a big problem, pestering us everywhere we went, even landing all over in the restaurants and our balcony.There is no place to sit.  I was booted out of an area at 2 PM and was told I couldn\u2019t sit there because I didn\u2019t buy anything from the bar.  I counted 28 empty tables."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.7026286966046,
        "helpful_class": 0,
        "review_text": "Disappointed with this hotel while staying with an Intrepid Tour group. For the price paid, I was put in the back wing 6607 series of rooms - these have air conditioner units right outside the room windows. (Horrible view and noise). Some guests may have had a better experience, but mine has been lousy. If you stay here, insist on the 7th floor rooms 7701-17 because they overlook the city. This hotel is NOT listed in many guidebooks and that's because the staff doesn't really care about what room you get. I'm recommending to Intrepid Tours to stop using the Nouvo City Hotel."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 6,
        "review_days": 0.117743702081051,
        "helpful_class": 0,
        "review_text": "We are so glad we chose a suite hotel for our stay in Washington DC.  After a long day of walking and reading, everyone could find a quiet space for the evening - 2 beds, a desk, and the sofa sleeper.  I can't imagine four us being stuffed in a hotel room with a roll-away bed.This location does provide a buffet breakfast and an evening reception with food. The evening food was plentiful, if you like what is served.  Example - one night was meatball sandwich, lettuce salad, pasta salad, and a soup choice.  Another night was mexican chicken, chips & salsa, lettuce salad, and a soup.The metro is about a 10 minute walk and the CVS is 2 minutes away. The restaurants in the neighborhood are some what limited, but a 10 minute walk can reach high end fancy food, some fast food, and a pub.   Perhaps that is why they serve a small dinner and have kitchenettes in suite.  We ordered in pizza one night as we were too tired for any other option."
    },
    {
        "user_review_posted": 270,
        "user_total_helpful_votes": 77,
        "expertise": 0.001274208115209,
        "user_cities_visited": 143,
        "review_days": 0.032311062431544,
        "helpful_class": 1,
        "review_text": "Good location -- one block from the beach.  We had the 34th floor and great views.  Nice room -- average Hilton size, bathroom has shower only.  There is an Executive Lounge - but it does fill up very quickly for breakfast so get there early -- otherwise you wait for a table"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "This hotel is good value for money and located centrally with only 5 minute walk to the beach. Healthy restaurant adjacent to hotel. Comfortable bed and clean room, enjoyed my stay. Lobby is super modern and cool."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 52,
        "expertise": 0.002164030962442,
        "user_cities_visited": 69,
        "review_days": 0.7108433734939751,
        "helpful_class": 0,
        "review_text": "Ok, my first time at a Four Seasons.  Of course, it was excellent.  Staff was incredibly friendly.  And of course it was way overpriced.  In-room dining was crazy expensive, but you know that when you go.  I would say that the food was delicious, the accommodations were excellent, and the location is perfect.  Hidden gem: they do free shoe-shines overnight.  Look for the bag and instructions in your room.Everything about the place was wonderful.  Highly recommend it."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 62,
        "expertise": 0.004450329177240001,
        "user_cities_visited": 79,
        "review_days": 0.209748083242059,
        "helpful_class": 0,
        "review_text": "Once again another fantastic stay at the Outrigger Reef on the Beach. All the staff could not have taken better care of us. From interactions at the front desk to the friendly encounters with the cleaning staff and especially the Front Office Manager who truly made us feel like we were home.We made so many wonderful memories again!Thank you."
    },
    {
        "user_review_posted": 224,
        "user_total_helpful_votes": 135,
        "expertise": 0.0028156082028970002,
        "user_cities_visited": 89,
        "review_days": 0.24479737130339502,
        "helpful_class": 0,
        "review_text": "Have stayed here many times and have always loved it.  My recent stay was very disappointing.  First, even after checking in online early in the morning, my room was not ready until late in the evening.  Each time I went to the desk (three times), I waited about 15 minutes while the agent fiddled with the computer.  Either they had too few housekeepers on duty to prepare rooms or their computer system was disabled, but regardless, the delay was unfortunate.  Many members of my group experienced the same problems.  The room: gone are the lighted make up mirrors in the bathrooms and the good lighting that existed, now replaced with dim dim dim wall sconces and a small makeup mirror sitting on the sink.  No functional night light even though there was some lump on the wall that looked like one.  The desk is now sitting on a metal stand with protruding base on the room side.  I must have banged my toe into that base twenty times.  When you know that a customer will be walking around a room in the dark or near dark, why would you design furniture that protrudes in unexpected ways?  The tv - close to a minute goes by waiting for the picture to appear after changing the channel. I gave up and never turned it on again.  The fridge in the bar didn't work.  Construction going on which was clearly heard at 0800, including Sunday.  Very disappointing stay."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 30,
        "expertise": 0.00263772044327,
        "user_cities_visited": 40,
        "review_days": 0.552573932092004,
        "helpful_class": 1,
        "review_text": "I spent a week there in connection to a convention. This was my worst experience ever. As a platinum spg I travel a lot in spg hotels and others. This hotel was very expensive for what it is. The room and the hotel needs a serious renovation. The service was zero. We had several small problems during the stay. Although this was mentioned to the reception it was never fixed. Even the check out was a catastrophe.  There a plenty of better hotels in Georgetown."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.22727272727272702,
        "helpful_class": 0,
        "review_text": "Staff is very help  when you need directions to other places.   Breakfast    is  good  especailly  like the Sausage Sandwiches.    It simple place with all of my needs met    and everything went fine at the Ohio House Motel"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 6,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 11,
        "review_days": 0.039978094194961004,
        "helpful_class": 1,
        "review_text": "We had a late flight in and wanted something close to the airport.  We reserved two rooms at the \"bargain price\" and were pleasantly surprised.  The rooms were spacious and clean.  We stayed in building 23, if you don't mind a few minor chips out of the shower tiles,  and a few jets overhead,  its fine.  I can understand the mixed reviews due to the size and multiple buildings on site.  The staff was very friendly except for the gift shop cashier, she kept giggling and talking to herself, not a friendly person."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 38,
        "review_days": 0.626506024096385,
        "helpful_class": 0,
        "review_text": "Went there for 3 days and stayed there for two nights. It was very convenient to get to your destination and there are a lot of food choices in the vicinity. You can also walk or take the bus to the White House and Lincoln memorial. This was the most convenient thing."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 2,
        "review_days": 0.11117196056955,
        "helpful_class": 1,
        "review_text": "Great hotel if you DON\"T like peace and quiet. I stayed in a room facing Fremont street. It was rather small, but very clean. Only problem was the A/C didn't quite cool enough. The ladies at One bar are great. They do however have ear splitting whistles they can use on you :) You receive $25 in free play if you join club 1906, and the casino turns into a party in the evenings. Already booked a room here for Halloween."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 5,
        "review_days": 0.7020810514786411,
        "helpful_class": 0,
        "review_text": "Construction noise from across the street began at 5:30 AM- the letter placed on the room desk stated they were not to start until 7 AM.  All three days. Jackhammers at 7 AM. Tough when I stayed up late to try to help the jet lag from east coast.  Cost was exorbitant for room.  Tired and drab.  Would not stay here again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 22,
        "review_days": 0.07338444687842201,
        "helpful_class": 2,
        "review_text": "I am a travel agent who has clients there right now, they have sent picture of duck tape holding up numbers on the door, paper stuffed in towel holders to keep them up, poor housekeeping, slow drains causing overflow of water on the floors,  bubbles in the ceiling that smells of mold.    I had not used this hotel in some time, and will not again"
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 48,
        "expertise": 0.001443230718305,
        "user_cities_visited": 77,
        "review_days": 0.602409638554216,
        "helpful_class": 0,
        "review_text": "Some reviews say classy, I would not agree but it is a good hotel, good service and great location. Corner suites are great because of the views but any sea view is great.Breakfast isn\u2019t special but ok, it just lacks taste although with the buffet you of course will not be hungry. We had a minor maintenance issue however it was quickly resolved and checked with a call so top marks here. Checkin was easy. Good access for strollers, wheelchairs etc.Would definitely recommend. The location on both Ocean Drive and Miami Beach is fantastic."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.8088718510405251,
        "helpful_class": 0,
        "review_text": "We loved the hotel - beautifully designed, minimalistic but still warm and cozy. The Public Advisors were fantastic and always willing to help with whatever. There were so many choices when it came to food and drink - if you didn't want to leave the hotel, you really didn't need to. Whole Foods is right around the corner and a number of amazing places to eat within a couple blocks [Definitely try Freeman's - not only is it adorable but it's down a quiet little alley - that in and of itself is an experience].They have a rooftop bar with awesome views of the lower east side - dimly lit as to better see the sunset and the lights of the skyline. My only complaint - and it may seem catty - BUT - only in the rooftop bar - they serve their $18+ beverages in PLASTIC cups (or some variation of plastic). You can go to any other bar in the hotel and receive glass products - I'm not sure if this a code issue or not, but it dropped the swanky meter way down. Also - when we requested water, we were given a pitcher and a stack of (plastic) cups - not only were they still greasy and covered in fingerprints, they had chunks of food in them. No matter the cost of a beverage, this is never OK. Our server also seemed fairly green and we were constantly waiting for her to drop everything.Our room was stunning with 180-degree views of the city, all the comforts we needed, and again, the staff was always quick and happy to respond to our requests. We were unable to get a late checkout but the hotel was more than accommodating to store our bags and grab us a car when we were done exploring."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 32,
        "expertise": 0.003978001939638,
        "user_cities_visited": 106,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "We stayed at Park Shore Aqua from Jan 22 to 28 2017.  We had a corner suite on the 11th floor and a view of Diamond Head across the Zoo Park one way, and the other way to Waikiki Beach.Everything was conveniently located, 2 restaurants and a convenience ABC store right at the hotel.Pool deck was easily accessed, and plenty loungers."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.139649507119386,
        "helpful_class": 0,
        "review_text": "Hotel itself is very nice, but the service was brutal from check in to check out, not one person asked how the stay was or really anything that resembled 4 stars. I've stayed at hostels with exceptionally better service. I used Hotwire to book the hotel as we were doing the trip on a budget. Maybe this is why we got such terrible service? I don't really get the point of putting your hotel on a site if the point isn't to make people want to come back.Water pressure is literally non existent and trickled out. The bathroom is nice otherwise but your hair is reminiscent of that Seinfeld episode after staying here.The housekeeper entered our room without knocking at 8 AM, waking us up, with no apology or acknowledgement from the hotel.We checked out at front desk because I had put the authorization on my debit card and the money had come out of my checking account. I was told that because it was visa debit they couldn't refund the money and it would be back in my account in 2-3 days. I wasn't told about this at check in and frankly needed the cash. I was shrugged off by the front desk agent and then by her disinterested manager. It's been a week and the cash hasn't returned to my account. I had to call my bank only to find out the hotel didn't refund properly and the money wouldn't have returned if I hadn't called my bank. If you've ever stayed at a Hyatt I would encourage you to check your bank statements, they don't seem to mind ripping you off.Honestly I've stayed at about 109 hotels and have never been unimpressed enough to write a poor review. So congrats to the Hyatt. Your service and hotel were poor enough to bring about the first.Do yourself a favour and stay anywhere else. I can't give it a one star because on the outside its a nice hotel. Ask yourself if you'd eat a beautiful meal that tastes like garbage though, if you stay at the Hyatt Regency that's the hotel equivalent."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 77,
        "expertise": 0.002450124622316,
        "user_cities_visited": 52,
        "review_days": 0.057502738225629006,
        "helpful_class": 1,
        "review_text": "I stayed here 2 nights for a conference being held at another hotel on the strip.The hotel is a pretty big property off the strip, in between Planet Hollywood and the MGM.  I didn't have a lot of time to explore, but there seemed to be quite a few amenities there (pool, food, etc).  The lobby was usually bustling with people coming and going.The rooms themselves were ok.  All your typical amenities along with a microwave and mini fridge with a wet bar.  There was an iron and iron board, but it was hard for me to use it as it looked like it had been used in a wrestling match.  The board only opened to about half of it's height.  I had to set it on the coffee table to be able to get it high enough for me to use it...If there is one big drawback to this hotel, it's the taxi situation.  There are NEVER taxis outside.  This is partly due to the hotel location being off the strip and also because the taxi line is at the back of the hotel.  Cabbies driving by have no idea that they should be stopping in.  Each time, I tried to grab a cab, it took 10-15 minutes for one to show up and there are always people out there waiting to get a taxi someplace.  Of course there were lots of limos & party busses stopping by that would offer to take you places for 2 or 3 times what a cab would cost.  This was pushed by the Marriott folks running these lines, so I'm assuming they get some sort of cut.The whole process is just a pain.  While I thought the hotel was fine, I would not stay here again because of this."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 13,
        "review_days": 0.42442497261774303,
        "helpful_class": 0,
        "review_text": "Suite and service was amazing. Check-in directly in loft with concierge and butler. Private elevator to the Lofts at 29 Floor. A private heaven inside Las Vegas Fury ! Just one word - I will come back ! (and you should too)"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 21,
        "expertise": 0.001647471530702,
        "user_cities_visited": 31,
        "review_days": 0.414019715224534,
        "helpful_class": 0,
        "review_text": "Bravo!  Older bones redone to become the Alexis Hotel in Seattle, very nicely done.  The staff is on top of their game, the room is a great size for the dollar spent and the added benefit of a remodeled older building is just how quiet the place is.You can stay at a lot of other places in the city but the ambiance, the professional staff and the extremely quiet digs make The Alexis a pleasure that won't leave you \"Sleepless In Seattle.\""
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 18,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 11,
        "review_days": 0.16046002190580502,
        "helpful_class": 1,
        "review_text": "We specifically chose 4 nights 2 rooms at Holiday Inn Express for the Reward Points but were disappointed to learn after we got back that this hotel DOESN'T give reward points!!!Complimentary breakfast was average.  On the day of our check out the elevator was out of order & NO notification was given & we had to go ask at front desk about the elevator.  No staff offered to to help with luggage.  We had to lug heavy suitcases down three flights of stairs.  We normally enjoy our stays with Holiday inn hotels but we will never  book at this hotel again>"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 31,
        "expertise": 0.005264734162450001,
        "user_cities_visited": 16,
        "review_days": 0.33077765607886,
        "helpful_class": 1,
        "review_text": "We had a great week's stay at San Francisco Marriott Union Square. It is close to some great restaurants, a 24-hour Walgreens is right across the street as well as Starbucks, and the Cable Car stop. Union Square is just a couple blocks away.Check-in and-out was quick and easy and all staff were friendly and welcoming. I don't think I had to open a single door to enter or exit the hotel, as the friendly doormen were always present. All staff seen upon entering the hotel made you feel as though you were coming \"home.\"The concierge was helpful with answering questions about Bay area bus tours and sold us tickets for the Big Bus Hop-Off-Hop-On Tour.Our room was on the small side, but everything we needed for our stay was there."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 15,
        "expertise": 0.001507962779065,
        "user_cities_visited": 10,
        "review_days": 0.409090909090909,
        "helpful_class": 0,
        "review_text": "Overnight stay to catch a flight to Maui the next day. The shuttle was complimentary and the ride there very quick. The driver from Australia was extremely friendly during the ride and gave a little history about the island. The room was basic and standard for a motel-type of accommodation. Two single beds, noisy AC. It was good enough for the night. The first floor rooms open up to the parking lot so if you are a woman traveling alone, you may want to request a room on the second floor. Also, this motel is located in an industrial area with not much around except a Wendy a few blocks away and a Chinese food place not too far away. On January 1st the restaurant was closed. It is very dark early in the evening and since the motel is in a desolate-type of place, I strongly suggest NOT to venture out walking alone after dark looking for places to eat - take a taxi or eat at the airport. They provide coffee in the lobby which is always a bonus!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 28,
        "expertise": 0.001981004761541,
        "user_cities_visited": 32,
        "review_days": 0.517524644030668,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for my brother in law's wedding. It was just remodeled a few weeks ago and it shows! The rooms are very nice and the bathrooms are nice with great amenities. If you check in during the afternoon they provide you with a glass of champagne at check in. Staff is very friendly. Bar area and lobby are really cute and the terrace right off the bar is also great with a modern firepit you can sit around."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.690032858707557,
        "helpful_class": 0,
        "review_text": "I have been this hotel so many times and very appreciate with excellent service by Tony, Chirapot and Utsaneeyaporn. Always enjoy every time when I come back here.Thank you very much for your kindness and good hospitality!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 16,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 14,
        "review_days": 0.519715224534501,
        "helpful_class": 1,
        "review_text": "Bed was super comfortable, great towels and bedding, super shower. Upgraded to spacious king with balcony, sitting area, mini kitchen. Room faced road/traffic circle but was sound proofed. Quick elevator, helpful friendly staff. Pool was pretty and very busy. Cozy bar with nice ambience. No frills, but very comfortable accommodations for a good price. Highly recommend."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 15,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 15,
        "review_days": 0.132530120481927,
        "helpful_class": 1,
        "review_text": "I booked the Congress for my sister's Bachelorette Party.. and we had a great stay. We had a two bedroom suite. It was clean and spacious. The hotel lobby is beautiful. The rooms are a little dated, but we did not mind. I would return."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 7,
        "expertise": 0.00130567508919,
        "user_cities_visited": 11,
        "review_days": 0.20208105147864103,
        "helpful_class": 0,
        "review_text": "We stay for 4 days from 1-4 january 2016In Collins Av very close to the Beach , very well located.  A very good  old  but  clean Hotel, frendly and helpfull staff. Suites confortable for a couple and max 2 kids, public parking near 20 dollars /day"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 12,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 27,
        "review_days": 0.41566265060240903,
        "helpful_class": 0,
        "review_text": "We stayed here for 6 days during Thanksgiving week November 2016. I enjoyed every aspect of this place! The location is superb - the hotel is in a fairly quiet area but only about a 5-10 minute walk from Union Square. Staff is excellent, from the front desk to the cleaning personnel. The rooms are beautifully appointed and do not show any signs of age. The bed is probably the most comfortable bed I've ever slept on! The only negative about this place is the remarkably overpriced room service. We were charged $45.00 USD for chicken tenders! However, that's to be expected in an expensive city like San Francisco.I would definitely stay here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.703723986856516,
        "helpful_class": 1,
        "review_text": "Walked into the room and notice the carpet was not vacuum. But we ignored it as not being a big deal. Then my friend went into the bathroom and came running out stating it was a bug in the bathroom. It was a black bug on the floor and it was also hair on the floor next to it, which basically mean that it was not cleaned. So I contacted the front desk and they move our room. So the new room upon entry looked clean until we walked into the bedroom and noticed blood on the sheets. At this point I was extremely disgusted. I requested to speak to the on duty manger who was completely nonchalant and shrugging his shoulders as if he was used to the complaints and didn\u2019t care. So instead of helping to accommodate me he just insisted on giving me my money back. This was a big inconvenience and I had to book with another hotel which was located on the strip.*****Dont waste your time or money on this ghetto dirty resort**** It looks like a huge apartment complex don\u2019t let the pictures on the website fool you!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "My business trip to Chicago was made more relaxing with the professional courtesy of the Hilton staff, the comfort and cleanliness of the room and the ease of access from the hotel to the rest of the city."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 11,
        "expertise": 0.0018675853388420002,
        "user_cities_visited": 20,
        "review_days": 0.065717415115005,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel 1 night on a trip in April. The staff was very friendly and very helpful on any questions we had. The location was great. We visited Fishermans wharf. The rooms were very clean. Very good breakfast."
    },
    {
        "user_review_posted": 439,
        "user_total_helpful_votes": 154,
        "expertise": 0.00159274850785,
        "user_cities_visited": 367,
        "review_days": 0.8685651697699891,
        "helpful_class": 1,
        "review_text": "We found this hotel to be a little worn down in the bedroom wings. We had a river view room and it was spacious enough and it was clean. The staff was friendly, the breakfast had somewhat a smaller selection of choices, but it tasted good. They have a big pool and garden that is a great place to relax. The river almost inside the garden was a big + for us. They have a free shuttle car that wioll take you too the nearest BTS (skytrain) station on the hour. It is a 10 minute walk to the ferry across the river and 10-15 minutes to Icon Siam. We had a great stay and will probably return here on a future stay in Bangkok"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 13,
        "expertise": 0.001204531244253,
        "user_cities_visited": 22,
        "review_days": 0.156626506024096,
        "helpful_class": 0,
        "review_text": "We had the most fantastic stay at the Outrigger Reef.  The views are great, the pool is terrific, and the staff so very friendly and helpful.  The hotel feels open and airy, and not crowded.  It is very well located right on the beach and close to all that Waikiki has to offer.We checked out the city view, partial ocean view and Ocean front rooms and think the partial view ones are best value for money.  You can see the sea but also look back at the pool too.  The added bonus is you can hear the band play at night from your lanai.  The view from the Ocean front rooms is fantastic, but think level 2 is the best.  Close to beach and you see palm trees.  Level three looks straight into the trees, so views are obstructed a bit.  Level 4 and above opens up the wider ocean views.The rooms are a good size.  We had inter-leading suites for the family of 4, so it felt palatial.  The beds are really comfortable and the pillows are the best.Special mentions go to Jo-Anne from housekeeping and Sean the manager.  We had a minor issue with the bed in our initial room, and they were onto it ASAP, and very promptly sorted us out and made sure we were more than comfortable.  Our cleaner Lily (from Hong Kong originally) was a real sweetheart, and made sure everything was always in tip top condition.  All part of the really good service all round.We had a late flight out when we left, and really appreciated the complimentary use of a room at the end of the day to shower and freshen up in too."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 69,
        "expertise": 0.004356173452499001,
        "user_cities_visited": 45,
        "review_days": 0.035596933187294004,
        "helpful_class": 2,
        "review_text": "We stayed at this boutique hotel on our way to and back from a trip to Palau. We chose it based upon reviews and price and it suit our needs quite well. Located a couple of blocks from Waikiki beach on a fairly busy street it was nonetheless low key, clean, reasonable and adequate. All of the staff were friendly and helpful, assisting us with our heavy dive bags up and down the flight of stairs, printing out our boarding passes, and answering all of our questions. Rooms were on the small size, but the bed was comfortable and the bathroom was fine and included lots of nice amenities. With the AC running, the windows closed, and the use of earplugs noise was minimized and we slept fine. We walked to the beach and to nearly restaurants for a few meals, and took the airport shuttle to and from the hotel easily. I would certainly stay here again if circumstances were necessary for a layover."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 112,
        "expertise": 0.0030881866152610003,
        "user_cities_visited": 207,
        "review_days": 0.170317634173055,
        "helpful_class": 0,
        "review_text": "Nice old fashioned lobby.  Small but tasteful rooms.  Clean.  However, the walls are SO thin that normal conversation in the room next door felt like we were in the same room.  I would try another hotel before returning to this one."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 136,
        "review_days": 0.065717415115005,
        "helpful_class": 1,
        "review_text": "I hate writing bad reviews, but this one needed it.I was in Chicago for one night on a last minute business trip and my regular hotel,\"hotel Dana\" (which is right around the corner), was booked for the night.Despite hearing other coworkers complain about the noise on previous trips, I booked last minute because it seemed a viable option from the look of the website.I was immediately turned off, because after getting in, all I wanted to do was get a quick bite to eat at the Hotel restaurant before heading to an event, but found that it was rented from 4 PM to 11 PM by a huge, very loud party. I ended up just walking to a different restaurant in the area that I'd known of previously.The rooms are actually quite nice, good views of the city wide open, but there is one huge error. The overflow from the bar is so loud, That you will not get any sleep if you stay here.Even staying on an upper floor, the hallway smelled like smoke from the bar, then highly smelled like bleach the next morning.The staff, only said one word to me the entire trip beyond the 10 minute check in it took to actually get into the hotel. I was stopped at the door every time I came in the hotel by staff asking if I had a wristband (for the party upstairs).Later at night the halls of the hotel were filled with patrons from the bar that weren't even staying at the hotel that were highly intoxicated, loud, and disrespectful.The doors to the hotel rooms are either paperthin or have too much of a gap under them so every time a neighbor opens or closes a door you hear it (or anyone in the hallways).If you're staying here just to pass out after hanging out at the bar that's fine, but if you're here on business and actually need sleep I would highly recommend any of the other hotels in the area.I'm not sure how they have such a high star rating (supposedly 4 stars) because it is obviously more focused on it's nightclub and it is it's hotel business.I seriously considered checking out of the hotel at 1:30 in the morning when I couldn't sleep and checking into the hotel next-door."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 18,
        "expertise": 0.002317113538563,
        "user_cities_visited": 21,
        "review_days": 0.13855421686746902,
        "helpful_class": 0,
        "review_text": "I would say this hotel is very good, and for the area fairly priced.  I came here for a company training and it was very close to the financial sector and main downtown of San Francisco.  The room itself was not over the top.  You get a desk, a chair, and other hotel amenities but nothing over the top or especially note-worthy.The location was very good for what I needed the hotel for.  I used it for sleep and as a jumping point for any dinner or after work options.  For that, the location is great.  However, the room did just not meet the standards for a 5-star hotel when the room did not match the stellar location and price.Still, overall it is a great jumping off point if staying for a downtown work experience and using the room sparingly."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.24370208105147803,
        "helpful_class": 1,
        "review_text": "It is a good hotel for short stay in Bangkok. Location is perfect, couple minutes walk from Khao San Road (if you need to go there), but in more or less quiet location. All you need (shops, bars, restaurants, street vendors, travel agencies..) you\u00b4ll find in front of the hotel.It\u00b4s close to Chao Phraya Pier, that could be used for exploring Bangkok using public boat/transport.Rooms are clean and big just enough. Breakfast area is big and could be use whole morning for nice breakfast that is mix of western and Asia style breakfast.Roof Pool is perfect for refresh after day spent in the Bangkok heat and the roof view to Bangkok is nice especially when get\u00b4s dark.Bag depot and taxi airport can be arranged by the reception. Staff is fine."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.41621029572836804,
        "helpful_class": 1,
        "review_text": "Great location and infinity pool. Best breakfast I have been served in Bangkok. Clean and quiet premises. Shame that the pool closes at 10 PM. Could be open until midnight. Short access to Sky Train, fiew stops from shopping district."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 33,
        "review_days": 0.68236582694414,
        "helpful_class": 1,
        "review_text": "One of the best hotels I have every stayed at. Gary, Lewis, and the team really know the meaning of hospitality. I was welcomed and acknowledged for my ipreferred rewards membership. When I got to the room I was in shock at how beautiful it was and that I was upgraded to a one bedroom suite. Right on schedule after 15 mins since check in I received my custody call from the front desk. I mentioned I thought i was in the wrong room because it was so nice and the desk confirmed that they did it as a perk, so great. The view was perfect from the large windows in the room and I could see over the nob hill square and the beautiful cathedral. We just relaxed in the room for the afternoon before going out and it could not of been more rejuvenating. This hotel is a must when you are staying in downtown SF!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "Our stay at the Four Seasons was fabulous! The service was great and our room was amazing! The entire staff was eager to make your stay as pleasant as possible. When you need local transportation a ride in their new Rolls Royce is the way to go!  I highly recommend this hotel when staying in NYC!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.861993428258488,
        "helpful_class": 0,
        "review_text": "We drove here from Canada to have our family vacation. It was absolutely perfect!! We have 5 kids ranging from 18-8 with our youngest being special needs and it had something for every single person. The beach front pool was perfect for our little guy that struggles to find fun. The staff are extremely friendly and helpful. Highly recommended place to bring your family for a lot of fun. Thanks for the warm weather and fun atmosphere!! We will be back."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 48,
        "expertise": 0.001554199965322,
        "user_cities_visited": 36,
        "review_days": 0.117743702081051,
        "helpful_class": 0,
        "review_text": "The ride from the airport was quick..  and the sites to see were terrific on the way.  Check in was quick and efficient.   Location was so amazing and the view from my room was to die for. I had the most amazing view of the Bay bridge, the water and all the people watching one could handle.   After a long flight from the east coast I went for a run along the bay.. then I stopped for some clam chowder and oysters. AMAZING.  Had a great shower and the bed was so comfy I fell right to sleep.  I can't wait to come back"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 11,
        "review_days": 0.6495071193866371,
        "helpful_class": 0,
        "review_text": "This is a very nice hotel.  The room was clean and everything worked well.  Staff were attentive.  We arrive earlier and they found a room for us within the hour.  Parking is expensive but I suspect that this is the norm in this location.  The location was great with many restaurants in the area."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.08652792990142301,
        "helpful_class": 1,
        "review_text": "I recently stayed at hotel Lombardy at the beginning of June. As a solo traveler, I like to have comfort. This hotel blew me away, all the staff were very very professional, helpful and friendly. Infact I met some lovely people here. The rooms are very clean, grand with gorgeous antique furniture. The room I was staying in was beautiful and always smelt nice and fresh. It was also very quiet on a night, which is a must for me. I felt very much at home and comfortable. This is how every high end hotel should be. I will definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.551478641840087,
        "helpful_class": 0,
        "review_text": "Great staff that know the true value of customer service special mention for the restaurant first class service, the morning buffet was varied and the food exceptional and special thanks to Ampai that took special care of me as I am allergic to eggs and cashews we will recommend to our friends."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.129244249726177,
        "helpful_class": 0,
        "review_text": "After a horrible night at the Days Inn at College Park, MD, my family and I searched for new place to stay on ultra short notice.  We were able to find a room at a great rate for the remaining nights of our vacation.  The staff was very friendly and extremely helpful.  When we entered our room for the first time, we breathed a sigh of relief.  It was so clean, smelled fresh and had a nice modern decor.  The free hot breakfast was FANTASTIC!  (Not to mention that it saved us a bunch of money not having to go out to breakfast every morning!)  The make-your-own waffles were delicious!!The location of the hotel is great!  It's within walking distance to the Metro as well as the Mall and museums.  After walking all day long, we actually looked forward to heading back to our hotel room.  I think what actually sealed the deal for this hotel for me was the morning we checked out.  Though, at first, I was kinda put out by the fact that we had to pay $30/day for the valet hotel parking, it was the attendant that truly went above and beyond.  Not that it was a huge thing he did, but he remembered who we were, where we were from, and gave us great advice for food, and general info about the city.  As we were leaving, he even gave our daughter a souvenir keychain to take home with her.  I thought it was a really nice gesture!  I would not hesitate to stay here again!!  Well done, and way to save our vacation!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "Everything was great about Hotel Zephyr from location on the Wharf to great customer service, room, awesome decor - very helpful staff - the courtyard was unique with games to play and fire pit areas with comfortable seating - easy access to the wharf area and very close - we walked all over and Big Bus was right out the door on Mason St - everything was very close by - we highly recommend this Hotel - reasonable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.681270536692223,
        "helpful_class": 0,
        "review_text": "The hotel provides the superb services and facilities. All staffs are attentive. Special thanks to Surakan for keeping my husband's spectacles which was left in the lobby area. The room is very spacious. Thanks to Miss Kanjana, maid 8th floor, for her great sense of cleanliness, respect, and hospitality. Our room is always kept clean and pleasant smell."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.2092004381161,
        "helpful_class": 0,
        "review_text": "Perfect location for business and pleasure in San Francisco just steps to the Embarcadero and great restaurants, just a short walk from the Financial District. All supported by a friendly and welcoming staff led by attentive GM Sandi!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "My girlfriend and I just spent another WONDERFUL weekend at the Handlery... (would have liked to have stayed a week!)..its a classic old SF hotel just off Union Square... The rooms are spacious and beautiful, and the staff is top notch.. Don't miss the food at the Daily grill which is inside the hotel.. We would not stay anywhere else in the city!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 18,
        "expertise": 0.002251506720225,
        "user_cities_visited": 25,
        "review_days": 0.685104052573932,
        "helpful_class": 1,
        "review_text": "The staff were a highlight of our stay. The \"king suite\" room is comfortable, the bed very much so. Pricey but right on the beach road. My biggest concern is the noise coming through the walls and especially the locked connecting doors if you have one. There is light underneath, they are thin doors, and you hear voices, snoring, tv (sometimes all night due to the free movies), slamming doors, etc. Some of this is caused by obnoxious guests who feel they are the only ones present, but some by deficiencies in the construction. I will be trying another venue."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 197,
        "review_days": 0.40854326396495005,
        "helpful_class": 0,
        "review_text": "Great customer service, comfortable bed and pillows. Great view of lake Michigan.i had a great stay at the W. i was given pronpt, corteous and attnetive service by hotel personnel.The location was very convenient close to downtown, restaurants and shopping."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 28,
        "expertise": 0.001859767457107,
        "user_cities_visited": 224,
        "review_days": 0.200985761226725,
        "helpful_class": 1,
        "review_text": "Beautiful hotel with excellent service. Rooms are spacious and all the amenities available. Great location to shopping on 4th street. AMC 16 theater was a 15 minute walk downhill. Walking distance to china town and tons of restaurants. Wonderful stay!"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 17,
        "expertise": 0.0013126505267720002,
        "user_cities_visited": 168,
        "review_days": 0.6067907995618831,
        "helpful_class": 1,
        "review_text": "Excellent Hilton... close to everything.  Need to change noisy toilets...  the rest is up to Hilton standars...  friendly service and quick elevators...  iconic hotel with beautiful architecture...   great restaurants close by"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 23,
        "expertise": 0.0019198940748090003,
        "user_cities_visited": 36,
        "review_days": 0.12814895947426,
        "helpful_class": 2,
        "review_text": "We arrived in Honolulu after a 6 days in Maui.  We arrived at the Westin Moana Surfrider exhausted after a 1/2 day of travel.     We were ignored by the bell staff and we carried our bags to check in (5 of us x 2 bags each).   There was no lei greeting.  Check in was slow as there were only two people and there were several people in line.  It took us about 30 minutes.  Our luggage was lost between check-in and our room (it took almost 4 hours) so we missed our last family dinner in Hawaii.  We went out to the busy streets of Honolulu to find something quick to eat.  The next morning we went downstairs to eat breakfast and the restaurant was packed solid.  We had to wait about 15 minutes.   Service was average at best.  Food was good.  The rooms were nice, clean, and large.  We had adjoining with partial ocean view.  The beach area was very busy with lots of tourist.  Water was amazing.  All in all, for this being the first hotel in Honolulu and one of the iconic hotels, they need to step it up with their service. First impressions go a LONG WAY!!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 21,
        "expertise": 0.0030756923755930004,
        "user_cities_visited": 46,
        "review_days": 0.22508214676889302,
        "helpful_class": 1,
        "review_text": "The wife and I stayed here for 7 wonderful nights. We had a pool view room and every evening we would sit out on our balcony and listen to the Hawaiian music being played by the pool side usually with an accompanying dancer. The room was one of the larger hotel rooms we have stayed in. The hallways outside the rooms were dated but once inside the room it was reasonably modern. The hotel is a short walk to the beach. Also it was very convenient to the Cheesecake Factory and Jimmy Buffett's with Hard Rock Cafe a pleasant stroll up the road."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 56,
        "expertise": 0.004072348263013,
        "user_cities_visited": 15,
        "review_days": 0.651150054764512,
        "helpful_class": 1,
        "review_text": "Look, this place is not bad but to be fair we had 2 days in Sydney and were dying to try Ovolo Woolloomooloo but they were booked out on the second night so decide le to do 1 night at Woolloomooloo 1 night at the Larmont up the road. Chalk and cheese when it comes to service. We had been spoiled at Woolloomooloo and the service at the Larmont was totally flat compared to it. The bar and restaurant had no souls and the rooms were ok but not as nice as expected. Overall we would have given a 3 or 4 star but on the back of our previous night experience where the service, product and atmosphere were exceptional, this was a bit of a let down."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 13,
        "expertise": 0.002414211629703,
        "user_cities_visited": 18,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "This was a lovely little hotel very close to union square and a number of great little restaurants and other key San Francisco elements that was right up Powell St, one of the main streets in San Francisco. The hotel itself had a nice amount of little thoughtful touches like free coffee and tea plus a nice breakfast with hot options and Wi-Fi. Though the rooms were particularly large they were clean and comfortable and a value considering some of the other options around offering the same amenities. Overall, a lovely stay. Thank you."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "Stayed for 5 days with our 5 kids , we stayed in the Penthouse Villa . It was awesome , so spacious We stayed in the master bedroom , our 3 girls stayed in the other king size bed and the boys stayed in the queen size sofa sleeper that was very comfy. We Cooked plenty of meals , and grilled some burgers on the bbq grills. The pools and the slides were really fun , we all got on. Even did some laundry before we left . Would definitely be coming back to this resort . Great place if you have kids , no casino on site which means no ugly cigarette smell."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 41,
        "expertise": 0.011598548721044,
        "user_cities_visited": 57,
        "review_days": 0.12376779846659301,
        "helpful_class": 0,
        "review_text": "We were unexpectedly stuck in Chicago and were offered a room at a no-name chain 20 minutes away from the airport when we had an 8am transtlantic flight the next morning.  Thank goodness we enquired at the Hilton on the off-chance!!  We had a wonderful night's rest which was very welcome after a long and delayed journey.  We found the whole place to be spotless and the decor of a very high standard, much better than numerous UK Hiltons we've stayed at.  We were concerned about the noise levels given the proximity to the airport but it was incredible, we could have been in the middle of the countryside, the air conditioning was the only thing we heard.  We ate in the main Aniamo restaurant, the ambience was sophisticated but not stuffy - we felt comfortable there even as a family group and the service and quality of food was excellent.  The front desk were incredibly helpful given our unplanned stay and we were able to use one of the numerous Apple computers in the lobby to check in and print boarding passes for our flights.  The hotel is connected to the airport and it took us no more than a few minutes to walk across to the terminal for our early flight the next morning.  Overall an excellent and comfortable experience."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "I made our reservation for 8 nights through the St. Regis reservation desk.  The clerk that assisted me with this was very helpful and we used the holiday special buy 3 nights get 1 free.  We reserved 2 rooms, 1 double and 1 suite paying for 6 nights total.  I was assured by the clerk that by using our Platinum American Express card that we would be eligible for the upgrade if available.Upon checking in we were told that in fact we ineligible for the upgrade and our breakfast credit was only good in the restaurant, no room service.  On day 3 after I complained to the front desk that we had to wait 20 minutes for a table at breakfast they informed me that of course we could use our breakfast credit in our room.  Once again 2 different answers.Our suite looked tired, the couch cushions were from 2 different couches (different fabrics) the dining table was so wobbly we had to warn anyone that walked by it to be careful, the welcome amenity was 4 pieces of fruit.  All surfaces were nicked and chipped and just old and tired looking.  Not what you would expect from a hotel with a 5 star rating.I spoke with the hotel manager about my disappointment from the mixed messages regarding the upgrades to the pitiful welcome amenity.  He graciously sent a nice bottle of wine, cheese, and some cookies for the kids the following day (day 3)  You would think that the hotel would have done something nice on New Years Eve for their guests - nothing.  Not even a heads up that SF has fireworks and we would be able to view them from our room!  The room service was very slow to retrieve the carts, on several occasions it sat for more than 3 hours.  One evening we asked for the wine glasses/ice bucket to removed while we were at dinner but we returned to our room and the mess.About 15 years ago I used to stay at the SR a couple times a year and it was always a dreamy experience from the staff to the rooms.  Unfortunately the staff is mediocre (except for the concierge) and the rooms are in desperate need of a make over.  Its ok to charge top $$ if you have the staff, accommodations, and amenities to back it up.  I wouldn't recommend if you are looking for a 5 star experience - this was more like a 3."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.41292442497261705,
        "helpful_class": 1,
        "review_text": "A friend recommended this hotel. We stayed for one night in Jan 2017. Decor is dated but the room was comfortable and the staff were great and the rate was reasonable. The hotel is in a good location. You are MUCH better off calling the hotel directly for reservations - our first attempt went to a central reservation system which dreadful. We hung up and found the direct number for the hotel and then had a great experience. They actually knew what they had to offer and were able to confirm connecting rooms, etc."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 10,
        "expertise": 0.0014557595042580002,
        "user_cities_visited": 22,
        "review_days": 0.589813800657174,
        "helpful_class": 1,
        "review_text": "giving 2 stars because the hotel itself was nice and the first employee I had contact with was very nice. Otherwise, nothing but problems. After paying too much, we slept right next to the elevators and paid $25 per night to park. Also encountered the rudest person ever working there. The bathroom was small and had no ventilation, so taking a shower covered the walls in condensation. We just spent way too much to encounter as many issues as we did. It is in a good location"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.703723986856516,
        "helpful_class": 0,
        "review_text": "Staff was friendly and helpful. I was very comfortable with my stay at the Silver Cloud Inn. I took advantage of the amenities. The gym had all I needed and breakfast was fresh. I would definitely recommend this location."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7546549835706461,
        "helpful_class": 1,
        "review_text": "Nice hotel with friendly staff, Sara on reception was fantastic and tended to our every need. The room (suite) was spacious and had everything we needed. Amazing views of Downtown SF and conveniently located."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 4,
        "review_days": 0.23493975903614403,
        "helpful_class": 0,
        "review_text": "Superb hotel - very modern as per the name.  We checked into reception just before it was renovated in November 2015 and were impressed from the minute we arrived.  This was my first time to Hawaii and I did not know what to expect in terms of service.  The staff at the Modern were very knowledgable, helpful and outgoing and always seemed like nothing was a problem.Our room was facing towards Ala Moana and the Marina.  Weather was particularly terrible for 3 of the 4 days we were staying there so we spent a lot of time in the room and enjoying the hotel.  The bathroom setup was interesting but functional wi the wooden slat windows facing into the room.We took out 7 year old child with us and his bedding was on the sofa in the room. It was not particularly comfortable for him due to the pillows and no mattress setup.All other amenities in the room were excellent.Access to the trolley bus transport and ABC stores plus also being in the vicinity of Ala Moana, were great.We also had the experience of dining at Morimotos and this was an incredible experience.  Food was absolutely divine!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 18,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 7,
        "review_days": 0.1078860898138,
        "helpful_class": 1,
        "review_text": "Huge hotel.. huge rooms.. bad location for shopping lovers.. food menu not so great.. not so helpful staff.. poor service!Our overall experience was pretty bad.We were upgraded to a bigger room but the room looked more like bhoot bangla. It was huge but very poorly done."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.305038335158817,
        "helpful_class": 0,
        "review_text": "We live in a world of convenience and efficiency. But there used to be a different world, a world of genteel, elegant living, a world where people strived for perfection in service. You can see this world on movies and TV shows like Downton Abbey, or you can LIVE in it at Dwaraka.The art and architecture at Dwaraka are staggering. Our two-bedroom villa combined the best of old-world elegance and new-world convenience. It's a little surreal to open an ornately carved Balinese door and plunge into a private infinity pool, but that's exactly what I could do at Dwaraka.The staff have wide smiles and go the extra mile to accommodate your requests. The food reflects an attention to detail, and the table settings in the restaurant alone must take quite a while to lay out properly. In fact, the gardens, sculptures, and pools must all require an extraordinary amount of maintenance. But, like a duck paddling furiously under the water, the resort shows you only its grace, not the incredible care that must go into it every day.There are some cons: Our two-bedroom villa had a staircase that had to be constantly climbed and a few insects in the plants around the pool (the landscaping provides additional privacy in the two-bedroom villas.) Vast numbers of lights have vast numbers of switches. But you quickly accept these minor annoyances. I HATE stairs, and yet I bounded up and down them at Dwaraka.Dwaraka is a unique resort and a unique experience. If you can afford it, you MUST indulge yourself. The only real issue will be not wanting to return to the daily grind back home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.23439211391018602,
        "helpful_class": 0,
        "review_text": "The moment we set foot in the Park we knew we were going to have a fun stay.the staff is awesome, Jennifer and Jonathan were super sweet and welcoming. Made us feel right at home!I will definitely recommend Park Central to my colleagues and friends!Thank you for the memorial stay!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 3,
        "review_days": 0.691675794085432,
        "helpful_class": 0,
        "review_text": "Rooms-clean and spacious.Buffet breakfast- just awesome!Staff - highly trained and courteousBTS -    Asok is 5 mins walk away incase you want to avoid traffic in Bangkok.Khlong Toei Market- Biggest fresh market is 11 mins away by motorbike incase you love explore local markets like me (motorbikes available from front of the hotel and charges 40 THB for a ride)Street food- many good options to sit and eat street food down the lane (2 min walk near Artis).Not to miss, Dao Beauty Salon just opposite the hotel which provides best pedicure and facial that you can ever have!The restaurant near the pool on 4th floor serves the most amazing Pad Thai noodles! So give it a try if you are lazy to go out. Overall, love the hotel and everything about it!"
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 63,
        "expertise": 0.0018629450477480002,
        "user_cities_visited": 405,
        "review_days": 0.174698795180722,
        "helpful_class": 0,
        "review_text": "I stayed here for a conference on Capitol Hill.  It's a quick walk down First Street to the train station and Capitol Hill.  In fact, it was lovely to be able to walk everywhere.  The room was nice- I requested an upper level room and was accommodated.  The view wasn't much but it was still nice to be able to look out the windows.  I didn't find the bed to be uncomfortable but I stay at this brand enough to know to always adjust the bed while you're awake and before you're lying down trying to fall asleep.  They can be loud and creaky though.  The room itself was perfectly fine- clean and tidy.  The elevators can take awhile but it's not that big of a deal.  The restaurant was quite good.  Order the hummus appetizer, it's delicious.  I got it three different times.  The location is nice as there's a grocery store right next door and for me, the best part is that there's a yoga studio across the street- YogaNoma.  They had early morning classes which was great before having to go sit in a conference for hours on end."
    },
    {
        "user_review_posted": 493,
        "user_total_helpful_votes": 190,
        "expertise": 0.001760719811443,
        "user_cities_visited": 208,
        "review_days": 0.205366922234392,
        "helpful_class": 0,
        "review_text": "I really liked this hotel.  It was clean and had a great bar/restaurant.  Although it is tough to drive to and also has steep parking rates, it is very close to the metro and everything you need to stay in the district.  The red line stop is less than one block away and if I would have known that, I would not have driven to DC.  The hotel has so much within 500 feet -- it is located over a Harris Teeter grocery store, a CVS is across the street and to my surprise, there was a line of food trucks outside the hotel every day for lunch (the taco truck was awesome).  The only down side to the hotel was the service and the staff.  Mohammed, the valet was excellent, but others on the staff seemed to take customer service lightly.  Nothing momentous, but nothing that would stand out either.  Just ho-hum.  Even with that, given the location, cleanliness, and connected nature of the hotel, I would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.7973713033953991,
        "helpful_class": 0,
        "review_text": "One of the best hospitality hotel in bangkok, its easy to access all places  and easy access for bts too , nice restaurant and sky bar is too good for relax and chill , i am very much satisfied. Its a best in best."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.11391018619934201,
        "helpful_class": 0,
        "review_text": "Where do I begin? We paid for our stay upfront through AAA to get the best rate. Usually this means you're all settled up on the bill barring any incidentals or damages, right? Wrong at Park Central SF!After checking in I get an alert from AMEX that I was charged $150. For what you may ask? The front desk confirms this is a 'facility fee' for the daily use of their wifi and gym, you know, those things that are usually INCLUDED in your stay at any other four/five star hotel. Not here. To make matters even more frustrating, I check my invoice (including the fine print) that I received a few weeks before and there is no mention of this charge.  Also, even at $25 per night the total would have been $125 for 5 nights, not $150. Sneaky and deceptive. Strike one.While we were here it was hotter than usual in the Bay Area with temps hitting the upper 80s and low 90s. The cooling systems in each room allow guests to adjust the temperature, however I will note that our room just blew stale air the entire time. While you can hear the fan running, no cold air is coming out whatsoever even when turned to the lowest temp setting and highest fan level. We would turn the 'air conditioning' on before heading out on the hotter days only to return each day to find that housekeeping had shut it off!  At this point it all feels like one big practical joke, but the fun continues. Strike two.On our fourth day we returned to our room only to find our mini fridge had been removed.  No note, no notice, nothing. To make this incident worse, all of the perishable items we purchased at the nearby ferry building (highly recommend) were removed from the fridge and placed on the TV stand. All of the beautiful cheeses and spreads we purchased for a midnight snack now had to be thrown out after sitting in our hot room for the entire day.  So not only has this place gouged my wallet with their sneaky charges, they've also removed my fridge and effectively tossed all of my (delicious but expensive) food items in the trash. Strike three, you're out.If you like being kicked while you're down, stay tuned. We went back to the market during lunch hours to pick up some snacks (nothing perishable as we no longer had a fridge). We brought a few things back and asked the front desk where we could get some silverware/small plates for the room to which they advised we speak to the restaurant in the lobby. Fair enough, we stroll a few feet over and ask the bartender for said items. He tells us he doesn't have any silverware or plates.  I look around at the dozen or so people at the bar and nearby tables eating lunch and give him a puzzled look. He offers to look around and mentions he might have some plastic cutlery somewhere. Are you kidding me? Once again, I feel as if I'm on some television show testing my patience for a reward if I maintain my cool. But alas, this was in fact reality and I couldn't wait to check out of this horrendously run establishment.My new employer is based out in SF so I'll be traveling here quite frequently. After this befuddling experience I can say I won't be returning to Park Central SF, nor would I recommend this hotel to any of my colleagues, friends, or strangers.  There are much nicer accommodations nearby with superior service and no hidden charges. Charging for wifi in 2015? In San Francisco of all places?! Starwood should be ashamed that this place is on their roster."
    },
    {
        "user_review_posted": 264,
        "user_total_helpful_votes": 125,
        "expertise": 0.002188385008643,
        "user_cities_visited": 282,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "We loved this property.  It was a big decision to choose a property off The Strip.  We had been to Las Vegas 11 years ago and stayed on The Strip.  We loved it for our first visit but this time we were only returning to go to the Hoover Dam and the Grand Canyon so it was not necessary.   The Desert Paradise was a reasonable price and had a shuttle up to the The Strip which was not far away.  Staff were very welcoming and friendly.  The apartment was amazing!  It was very spacious, huge bedroom with a walk in wardrobe, well appointed kitchen, comfortable lounge area and a balcony overlooking the family pool.  It also has a washing machine and dryer which is a must when you are traveling for a long time.  Parking and internet is free.  The setting is beautiful and makes for a very relaxing holiday.  There are two pools and a spa plus gym.  The other advantage is that the resort fees are a lot cheaper than the bigger hotels.  There is a large supermarket within a short driving distance so you can stock up for home cooked meals.  I would suggest an upstairs apartment but up to what you prefer really.  Great place to stay."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 26,
        "expertise": 0.001080486906122,
        "user_cities_visited": 305,
        "review_days": 0.9304490690032851,
        "helpful_class": 0,
        "review_text": "3 minute walk from Union Station, (we visited by train) across the street from the Postal Museum (which was a pleasant surprise part of Smithsonian), walking distance to the Capital -we njoyed our stay here. Downer- breakfast not included- did have morning coffee)"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 41,
        "expertise": 0.0035087719298240003,
        "user_cities_visited": 26,
        "review_days": 0.43263964950711903,
        "helpful_class": 1,
        "review_text": "This is the oldest hotel in Waikiki, and it's just glorious.  It's beautifully maintained, but has modern amenities, and is right on the beach and in the heart of everything Waikiki has to offer.  The gardens offer a peaceful oasis in the middle of bustling Waikiki.  The only thing I would perhaps suggest is more signage on the grounds and periphery - it's a bit of a rabbit warren to navigate and I was constantly getting lost in the whole complex, but that could say something about my skills rather than the hotel!  We had a couple of glitches with the rooms - we'd been allocated the wrong room type (a more basic one than the one we'd booked), but that eventually got sorted and we got a free buffet breakfast at the beautiful hotel restaurant on the beach as recompense.  The only thing I would suggest is that you request a room that doesn't have an interconnecting room next door.  You can hear everything your neighbours say and do if they're not considerate.  Our second lot of neighbours didn't lower their voices at all, and one morning talked until after 1 am.  Needless to say, that isn't conducive to a good night's rest.  We were able to move to another room (the staff actually upgraded us) because it was severely disrupting our sleep.  We were extremely grateful for the wonderful customer service (and it was so nice to be able to go to sleep when we wanted to, not when our neighbours wanted to!).  Apparently the door is the problem - we had no issues whatsoever in our new room.  This hotel has a truly wonderful atmosphere and brilliant character.  I'd love to stay there again."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 10,
        "review_days": 0.38554216867469804,
        "helpful_class": 1,
        "review_text": "Family suite is huge and location is super! But the staff is cheating their customer money,this is not a good customer service. Hotel staff should be pressure to help their customers , this hotel isn't happy if you're calling uber and ask them to help in some communicate with uber taxi driver, first time we ask reception to call cabs,its over charge us as i saw the staff was keep talking and staring at us..."
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 41,
        "expertise": 0.001749951791251,
        "user_cities_visited": 109,
        "review_days": 0.09529025191675701,
        "helpful_class": 0,
        "review_text": "Great hotel, about a 30 min walk to Fishermans wharf. Large rooms and friendly staff, does not look like a hotel from the outside as the carpark is at the front as you come in but rest assured this hotel is fab! High security doors / you have to scan room key before getting into the elevator room which is great and felt very safe."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9074479737130341,
        "helpful_class": 0,
        "review_text": "Hotel was fine.  But the \"resort fee\" which you don't hear about until you check in (where else are you going to go???) is thievery.  $40 for water and internet access.  They don't even have exercise facilities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8910186199342821,
        "helpful_class": 0,
        "review_text": "This was my second stay at this hotel. I stayed two nights during my first trip and four nights in my second. Friendly and helpful staff at the Sukosol. I was delightfully surprised by the complementary birthday cake from Sukosol hotel staff delivered to room. This was a nice personal touch. Breakfast spread is very good too. Highly recommended."
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 122,
        "expertise": 0.0038383169664200005,
        "user_cities_visited": 81,
        "review_days": 0.5005476451259581,
        "helpful_class": 2,
        "review_text": "Well, the hotel all seemed to be OK. Until the last day, when the bill was put under the door.Now, in this country called the United States of America, I am used to the pathetic practice of \"add-ons\" such as room tax, city tax, janitors fee, state tax etc. Consumer unfriendly, annoying and hurts those who can afford it least or challenged in the numbers department, but accept it for how this awful practice works.What I was not prepared for was a charge I haven't seen in over 5 years: a wifi charge for us$25 per night.I don't recall clicking the button for this charge, and in any event, wifi should be free. I could certainly get Starbucks wifi from across the street. It seems incredible in this day and age that any hotel can charge for something that is almost as necessary as electricity and water.Just because I didn't book through a corporate service - where the big agencies such as Hogg Robinson and Amex negotiate universal free wifi - they tried this ruse on me.After a protest Reception quickly took it off the bill. But what if I had not noticed because it was hidden amongst many other \"add-on\" charges? What if I was too afraid to argue with the 'big people' at the front desk?The whole experience left me with a very bad experience and spoiled what was otherwise a pleasant stay. One-star, Fairmont."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 36,
        "expertise": 0.0011204821336710002,
        "user_cities_visited": 57,
        "review_days": 0.5142387732749171,
        "helpful_class": 0,
        "review_text": "We have had afternoon tea in about 70 different locations and this is in the top 5. Exceptional service and food. From making a late reservation to the valet parking, the staff is exceptional. Wide selection of quality loose teas and food was all very fresh and presented on the customary 3 tiered trays. Very artfully displayed by truly master chefs. We will definitely recommend to others and will come back ourselves. Our server was extremely kind and attentive."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.053121577217962006,
        "helpful_class": 0,
        "review_text": "I got one of those timeshare 4 day/3 night specials.I had a one-bedroom villa which was really nice. I was in building 1 which was updated and I had close to no complaints about the room. The only issue is that the walls seemed to be thin and I could hear people walking around in the unit above and could also smell people cooking in adjacent units. The location is okay. I ended up taking they shuttle buses to the strip on my way out and had to take taxis (~15$) when I was heading back. Altogether it was not that big of a deal.The food at the one restaurant they had was okay. Nothing too special, but not bad either. The price seemed right. They had some daily drink specials which were also worth it. The only complaint is that it takes forever for the food to come out. The Staff seems to be a bit overwhelmed during lunch hours.The pool area was very basic. The pools are pretty small and there are no wait staff working the area. Since there were not too many people during my stay, i had no problems getting a lounge chair and relaxing.I went to a timeshare presentation which was exactly what you would expect. No big surprises there.Wifi was free but slow.Altogether it was not a bad experience. You get what you pay for which is I am okay with. Happy gambling!"
    },
    {
        "user_review_posted": 343,
        "user_total_helpful_votes": 73,
        "expertise": 0.000922920830506,
        "user_cities_visited": 599,
        "review_days": 0.7508214676889371,
        "helpful_class": 0,
        "review_text": "The place is a nice boutique hotel in a good location.  The lobby and bar scene are really happening and very hip.  The room could use a little updating but not bad.  The bed is comfortable. The service at the front desk is painfully slow, that would be the only knock on the place."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 95,
        "expertise": 0.00612230900215,
        "user_cities_visited": 42,
        "review_days": 0.035049288061336004,
        "helpful_class": 0,
        "review_text": "Certainly, and by far, the worst Westin hotel I have visited. Old and bad-maintained rooms away from the Strip, poor facilities, 1-star breakfast buffet, and an embarrassing pool area (pool is tiny). Especially for Las Vegas standards, definitely a huge disappointment. Also no serious recognition for SPG members.  Please avoid!"
    },
    {
        "user_review_posted": 217,
        "user_total_helpful_votes": 79,
        "expertise": 0.001657114992797,
        "user_cities_visited": 146,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "OK for what it is but the main draw would be its location - midway between Pike Place and the Space Needle, about a 10-min walk to either, if even that.  The room was spacious and pretty basic.  However, sound insulation was absolutely terrible - I could hear everything that was going on in the streets, which didn't bother me TOO much, as I'm used to the sirens and all in NYC.  But the creaky floors from when the person upstairs got out of bed to walk to the bathroom was driving me crazy - combine that with the fact that I was jet lagged and having trouble sleeping, I wished I had ear plugs.  Belltown (the neighborhood), although convenient, felt a little seedy after the sun goes down.  But, if noise doesn't bother you, this might be a good option for you, convenience and price wise."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "We requested an ocean front room and woke up daily to an awesome view! Beautiful! Just a few steps to the beach..A gift of sun products and a beach bag was waiting for us upon checkin. Having fresh beach towels whenever we needed was great. Very friendly housekeeping staff. We have stayed here twice now and would definitely stay again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 1,
        "review_days": 0.9529025191675791,
        "helpful_class": 1,
        "review_text": "First trip to San Fran and this hotel was perfect! We were celebrating our 10 year wedding anniversary and the hotel acknowledged that and it meant the world to us. Staff were extremely friendly and helpful when needing suggestions for places to eat. Room was massive and spotless!! Location was so handy. Just minutes away from Union Square and the trolleys. Will stay here again, hope to be back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.060788608981380006,
        "helpful_class": 0,
        "review_text": "We love this place, great people very help full good location and very tidy.The room was great we stay at the 21 floor with a sea view stunning view.Breakfast was great to good valet parking service"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 24,
        "review_days": 0.28148959474260604,
        "helpful_class": 0,
        "review_text": "Very polite and helpful staff willing to serve with smile. Very nice lobby and nice & comfortable room. In room I was surprise to find mobile phone with internet, local calls including free unlimited international calls to 10 countries. Pillows were very comfortable to sleep. On my request hotel offered to sell two pillows which i was very happy to buy."
    },
    {
        "user_review_posted": 340,
        "user_total_helpful_votes": 120,
        "expertise": 0.001603156986064,
        "user_cities_visited": 257,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "My wife and I like to visit San Francisco for about 4 days once a year, and we have found this Hyatt to be our best choice.  It is convenient to public transportation: a BART stop right outside the door, several buses that get one to the places we most want to visit, and the F tram over to Fisherman's Wharf.  (It also has  an Avis car rental office, which is convenient for us since one reason we spend some time in San Francisco is to \"kill time\" between visiting grown children on consecutive weekends that requires a car for transportation.)The reason many people go to San Francisco is for the restaurants, and that used to be a main attraction for us.  A few years ago we had several disappointing visits to \"famous\" restaurants.  That may be because the quality of restaurants in many other parts of the country have improved so much and our expectations were too high, but in the last few years we have found that the Regency Club at this Hyatt (at the very top in what used to be a revolving restaurant) has such fabulous views over the bay as we watch the sun go down, a perfectly adequate supply of food from which one can make dinner  plus a wine and liquor selection, that we confine our restaurant visits to lunch.  On the Tuesday of our recent visit, one of the items was one of the best New England clam chowders I have had (and I am a big clam chowder fan).  Currently the additional cost of the Regency Club for 2 people is $75/day and that also provides a fairly extensive breakfast with the same great view.  Since we come for the East coast, we usually stay on a fairly early schedule and this arrangement suits us very well."
    },
    {
        "user_review_posted": 319,
        "user_total_helpful_votes": 306,
        "expertise": 0.004546717042008,
        "user_cities_visited": 289,
        "review_days": 0.40416210295728305,
        "helpful_class": 0,
        "review_text": "I have been traveling to San Francisco many times over the years and this was my first opportunity to stay at The St. Regis.From the moment I arrived the hotel was fabulous.  I actually arrived early and was just going to put my bag up while I attending meetings but at check in they let me know that they had a room available already and allowed me to check in at 9 am which was fantastic.The entry, lobby and building is very nice.  I really enjoyed the lobby area, the way everything is laid out is very relaxing and welcoming.The room was absolutely perfect.  I had a corner room and everything in the room was clean, comfortable and very classy.  All the amenities that you could possible want are there and the room is an excellent size.  The bed was tremendous, slept very well.  I love how everything in the room is controlled by a panel that is beside your bed.  You can control lighting, drapes, alarm everything directly from the touch screen.The bathroom was very nice, it has a look through into the room but you can close the shutters.  There is a separate soaking tub and rain-shower that is really nice.  A little extra water pressure would be nice but that is a small thing.I had a chance to grab room service, the food selection and time was awesome, about 30 minutes from order.Check out was fast and efficient and truly enjoyed everything about the stay, wish it was for more then 1 night."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 6,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 9,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "We go back again and again. Staff are memorable. Lobby is great. Rooms are big and old fashioned, but suit our taste.   Rooms are old but Thanksgiving dinner here is our tradition and a must. I recommend 90 on a 100 point scale."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 56,
        "expertise": 0.006362867336055,
        "user_cities_visited": 14,
        "review_days": 0.10624315443592501,
        "helpful_class": 1,
        "review_text": "This hotel is fantastic! The rooms are gorgeously updated with tasteful contemporary design. The beds are so comfy as well as the upscale linens and towels. I was very impressed at the way the lighting is designed in the bedroom.  One complaint (tongue in cheek) is that the robes are thick and lined, far too heavy to use in July. We arrived during unseasonably warm temperatures which turned unseasonably cold when a front came through and our room was consistently a comfortable temperature. The lobby bar was a friendly pleasant spot to chat with other guests at the end of a long day. We enjoyed the breakfast at this hotel but for a change we also enjoyed The Oak Tree restaurant on the sixth floor of the Bloomingdales building. They has a little more variety including smoothies and a great view of Michigan Ave. The location was perfect, especially for those who love to walk the beach and use the \"L\". We will return!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "This hotel is FINE; it is in the airport, so points for convenience, but you can hear your neighbors running their faucets through the thin walls and if you're on the side of the hotel by the parking lot, cars honking etc. I tried to call in room service after a long flight, but the line was busy and ended up just walking downstairs to buy snacks. I then learn I have to *PAY* to use the barely-working WIFI which was the last straw for me. I was shocked to see this was considered a 4-start hotel; You're betting off getting a cab either the night before or after your flight."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.37787513691128105,
        "helpful_class": 0,
        "review_text": "We had a tremendous time. The hotel is gorgeous. The room was very nice without being over the top. Staff was very friendly and accommodation. I would recommend this hotel to anyone. Restraints are 1-2 blocks away on the heart of Michigan Ave."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 16,
        "expertise": 0.0028772948336,
        "user_cities_visited": 17,
        "review_days": 0.22179627601314303,
        "helpful_class": 0,
        "review_text": "I am a frequent business traveler and I have come to love the Renaissance brand. Whenever I have the opportunity I will always go with renaissance. This hotel however doesn't live up to what I've come to love and expect of the brand.I was upgraded to a mini suite which was a good size but the room and hotel overall was severely out dated. The bathroom was standard tub and sink and for some reason the toilet was too close to the tub so it was hard to enter and exit and impossible to lay down the bath mat towel. The heating and cooling didn't function well if at all.The lobby was ok but also outdated. There were a few small stores that are unbelievably over priced. Also there is a sports bar where I tried to watch the super bowl. It was big and clean but the tvs are jacked up and were set way to dark making it impossible to watch. The food and drinks were expensive and not very good.The hotel is in a great location though near shopping and restaurants .This place needs a major upgrade to bring it up to the renaissance standard. Until then stay at the Marriott marquis is you can afford it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5591456736035051,
        "helpful_class": 1,
        "review_text": "With most impressive appearance inside the hotel, gorgeous beach and the yummy food, we really have had a good time with my spouse to spend our twenty fifth marriage anniversary. The amicable manner of their staff and their professionalism have impressed us as well. It really deserves for being a five-stars hotel.The dolphin quest center has provided a very good opportunity for us to play around with the dolphins, which is not common in other hotels and we really had a happy and unforgettable moment . The availability to watch sunrise (within the walking distance at the beach) and sunset (a few minutes\u2019 drive at the near-by area) is another free attraction.Meanwhile, there were several newly-wed couples taking pictures inside the hotel and the beach by photographers. This spells the romantic and cozy environment . Looking at some celebrities' pictures being posted on a corridor, who visited this hotel in the past decades continuously, I understand why they chose this hotel.We like this hotel very much and we would be back if we go to Honolulu again although we are not celebrities."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 18,
        "expertise": 0.00270863809961,
        "user_cities_visited": 20,
        "review_days": 0.105695509309967,
        "helpful_class": 0,
        "review_text": "Stayed here while attending a wedding in San Fran. Hotel was convenient to all functions. Staff was great. Everyone went out of their way to make sure our state as pleasant. Will definitely stay here again"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.6582694414019711,
        "helpful_class": 1,
        "review_text": "I spent three nights at the Park Central while attending a conference.  Almost every aspect of my stay was extremely positive.  Check-in was fast and friendly.  The associate was trying to help when she assigned me a room with an exceptional view.  My next associate was friendly and helpful as he undid the improvement and when I asked for a floor closer to the ground.   Elevators were prompt, and a doorman asked how he could help every time I walked out the door.  Conference facilities were good and the food served for lunches was very good.   My only issue was the $18.95 per night charge for internet in my room.  I had a free connection in the meeting rooms, or even at the Starbucks across the street.  I realize that it's common for hotels to charge where they can, but that doesn't make it right."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.06352683461117101,
        "helpful_class": 0,
        "review_text": "The ACME hotel has a friendly staff, a lively atmosphere that draws locals to its bar and bakery, and a few quirks that any hotel could benefit from: reasonably priced room service, fresh free coffee delivery instead in-room pots or room service coffee, and a mini bar with selections that don't cost an arm and a leg."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 12,
        "review_days": 0.085980284775465,
        "helpful_class": 2,
        "review_text": "The hotel is nice and some aspects are very very nice but still undergoing 'new hotel' teething problems - keycards not working, confusion at check in, incorrect final invoice etc.The room was very nice with a great view but the bed was VERY uncomfortable and hard, no mattress topper which you would 100% expect in a 5 star hotel. Also the entrance outside needs some work, a bit of a building site, and not easily noticeable from the road."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.150602409638554,
        "helpful_class": 1,
        "review_text": "I stayed here for a work conference, on the last day since 11:00am, I was pestered by both the cleaning lady on my floor twice and call from the front desk at 12:05pm to ask when I was checking out. I've stayed at equivalent hotels and other four seasons properties a number of times, I've never experienced anytime like this. I would understand if I an hour passed but just 10-15mins is quite petty to pester a guest this way. I've actually left comments on Four Seasons survey, unlike other equivalent chains, I didn't get any response nor actions on this property. Very disappointed to say the least when it's supposed to be a top property."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 57,
        "expertise": 0.0039002345897550003,
        "user_cities_visited": 93,
        "review_days": 0.09309967141292401,
        "helpful_class": 1,
        "review_text": "OK here we are a year in and out in the far East again, currently heading for the island of krabi, but had a 3 night stop over in Bangkok.After a pleasant flight we arrived at the Rembrandt hotel in Bangkok. We had friendly greeting from the hotel staff and check in was painfree. Our room on the 15th floor was more than adequate and can't find any genuine problems with it.Having never been to Bangkok before I'm not sure of where it is exactly, but its only a five minutes walk to the nearest skyrail stn( turn right out of hotel, to the main road the left) once there Siam central is only 4 stops away and two tickets cost less than \u00a32 one way) in the evening there is a night market that goes on for a good 1km and its just past the skyway station , same side of road as terminal 21( shopping mall I'm afraid lads).We only had breakfast in the hotel but there was a good selection, gets very busy tho around 0930 at weekend.Just outside the hotel to the right is a bar called palm 18, very friendly, good food and beer reasonable. Also is a place called p kitchen, good food but cash only. Had a couple of massages at dao massage nxt to p kitchen, again good but I'm sure the hotel boss will read this and naturally recommend his place etc .....Had a good couple of days mooching around, now off to krabi so will do a few reviews once there.....Ps, I have no affiliation with any establishment mentioned, just voicing my opinion at the time......"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 17,
        "review_days": 0.62157721796276,
        "helpful_class": 0,
        "review_text": "I would rate the place as a decent stay. A small restaurant and bar was available however with specific timings of operations.Pros:- in the downtown- walking distance to major seattle areas (downtown)- nice and comfortable rooms- polite staff at the barcons:- service availability is a challenge (limited staff)- no shuttle service for cover 1 mile radius- Restaurant open during specific timings with no lunch option."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5728368017524641,
        "helpful_class": 1,
        "review_text": "Downtown. Park across the street in structure, friendly attendant. Be adventurous and realistic. Fun SNAZZY place! Wish I would have arrived earlier in the day to have wine and listen to live entertainment. Wake up early to get bagels around the corner"
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 73,
        "expertise": 0.004615101695538,
        "user_cities_visited": 121,
        "review_days": 0.45454545454545403,
        "helpful_class": 1,
        "review_text": "I have fond memories from many years ago during a stay with my parents. This time though, it just didn't make the cut.  Our first night was wonderful minus the spit left behind in a gatorade bottle and that the heaters were stuck on full blast. The next morning when we were trying to enjoy our breakfast the maid kept coming into our room making us feel like we needed to check out right away. She came in a total of 3 times even after we made a call to the front desk after the first unwelcome entry.  We had a planned change of rooms and when we arrived at the new room the floor was wet.  We asked if the floor had recently been cleaned or maybe they had a leaky pipe..no response except to make us feel like it was our fault the floor was wet.  They then moved us into a room right by the elevator.  The night manager did make good on moving us, but really a hotel with a history, such as The Fairmont, they really needs to up their game on the customer service."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 12,
        "expertise": 0.00377358490566,
        "user_cities_visited": 41,
        "review_days": 0.36746987951807203,
        "helpful_class": 2,
        "review_text": "Nice homely hotel in a good area to walking distance to union square,  and if you walk left out of hotel, walk two blocks you can get the 47 bus down too north shore (pier39) get the mo app for the phone buy your ticket but dont activate until your asked! As we never had too because you get on the middle doors of bus and the driver dont even ask you for your ticket...so easy bus journey down,and for coming back you get it from where you get off as this is how far it only goes....The hotel is inviting,we had mega noise on the sunday morning, the guest next to us was getting help with bags and they could not get her to answer phone, so a guy came up and was so loud on his radio we thought at first it was the police...Anyway apart from that all good, and reception where polite and helpful enough at all times! Didnt get a chance to be there at 5pm for free drink and music, as there is way to much to do in san francisco. ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.21303395399780903,
        "helpful_class": 0,
        "review_text": "My wife and I went to Honolulu for the first time.  We were satisfied staying at Vive Waikiki Hotel.  It is convenient located 2 blocks from the beach.  It offers free breakfast with hotel coffee, tea, pineapple juice, hot water, cold water, fruits and bakeries.  The \"living room\" area is big and all of the staff is polite and helpful.The hotel also offers free beach towels, mats and boggie boards.  My room was on the 15th floor and it was equipped with AC.  It is relatively quiet and clean.  Also, there are many restaurants around the area.  There is a bus stop adjacent to the hotel."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 14,
        "expertise": 0.001367240907847,
        "user_cities_visited": 114,
        "review_days": 0.5093099671412921,
        "helpful_class": 0,
        "review_text": "The Comedy club at the D is ok, and they had a pretty good line-up. The place is so NOISY though, I could barely hear anyone around  me speaking. The place seems   upscale  compared to some of the other downtown places and Young people really flocked in there after the Comedy show. Didn't  stay in the hotel though"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 11,
        "expertise": 0.026591636323513003,
        "user_cities_visited": 167,
        "review_days": 0.41621029572836804,
        "helpful_class": 1,
        "review_text": "What an amazing experience! The staff really embody the \"Aloha\" spirit, the hotel is brand new with a modern look and spacious rooms, and some of the best views in Waikiki. The lobby is a relaxing place to hang out and we appreciated the service at the front desk and pool area! Definitely one of my top picks in Waikiki!"
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 26,
        "expertise": 0.001261699504435,
        "user_cities_visited": 54,
        "review_days": 0.9715224534501641,
        "helpful_class": 1,
        "review_text": "It was better when it was Terribles!! Room 1150 was nasty. Broken sink drain and towel bar. Curtains dirty and falling down.  Room and hallways smelled of pot... even the peep hole to the hallway had something blocking it. They tell you the room is 39 dollars a night but double that with resort fees and a 100 deposit .. the only bright spot was the restaurant upstairs food was delicious!! Don\u2019t fall for the price."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.9435925520262871,
        "helpful_class": 0,
        "review_text": "Four Gentlemen back from Germany! We have received an upgrade for a Hangover Suit this was an awesome service of stuff. We appreciate you for everything. For sure 5 Stars in various categories.Next time again - wir werden definitiv wieder vorbeikommen."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "Always a nice visit. Staff are helpful and very friendly. Buffet breakfast is excellent, rooms were adequate and always cleaned. Great location for the main tourist parts of Waikiki. I would highly recommend you consider this hotel as an option to stay!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 14,
        "review_days": 0.095837897042716,
        "helpful_class": 0,
        "review_text": "This is a beautiful hotel in a great location. It is pricey and not even a bottle of water is included.  No coffee pot in the room.  No outdoor balcony. No pool. However, the location is fabulous!! It is beautiful. I guess if you are in the DC area and you want to be close enough to walk to Washington Monument, Lincoln Memorial, Vietnam Memorial, etc. This is great. But you need to be willing to pay the price."
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 42,
        "expertise": 0.0012674044451600002,
        "user_cities_visited": 287,
        "review_days": 0.489047097480832,
        "helpful_class": 0,
        "review_text": "Went to visit family back in December and stayed at this landmark of a hotel. What can I say, the view, the room, the service all great.There are a few attractions within walking distances, Chinatown and the Cable Car Museum. Just be aware, its not easy, its either up or down hills.If you are looking for a few souvenirs or mementos of your stay, there is no hotel gift shop. They do offer for purchase, the bathrobes.Just be aware this is a luxury hotel, so the prices for the rooms, room service and such will cost you.They do have a parking garage if you drove into the city. We were lucky, we flew in and had car service bring us to the hotel.If you fly into SFO, it roughly takes about half and hour to get to the hotel. Again, we lucked out due to the fact we arrived at 3AM...no traffic to deal with.If you don't feel like dining at the hotel of looking for gifts, walk across the street to the Fairmont. They have several restaurants and shops.The main tourist attractions...you'll have to take a cab, not within walking distances.If you have small children that need to burn off energy, there is a small children's park across from Grace Cathedral about a block away.Overall well worth the stay, just to pamper yourself. Remember, the hotel can be booked around the holidays, and also if you stay, you might spot a celebrity. I did, it was Sean Penn."
    },
    {
        "user_review_posted": 492,
        "user_total_helpful_votes": 304,
        "expertise": 0.002889439685525,
        "user_cities_visited": 112,
        "review_days": 0.792990142387732,
        "helpful_class": 1,
        "review_text": "We travelled to San Francisco from Las Vegas where we stayed at the MGM , one of the most notable differences was the size of the rooms , Vegas ones are huge ,the one we had at the harbour court is the same sort of size you usually get in New York , small ... However it was nicely decorated and had everything we needed except a view , ours was of the air conditioning units . The furnishings etc were well finished , the shower was decent and things like towels were of a good quality . There is a nice big lobby with comfy chairs and TVs there is no bar but some drinks are available from a chiller at the reception  8 dollars for a bottle of Heineken . The reception staff were all very friendly and professional . The hotel has a great location right next to the waterfront and is handily placed to use the F line trolley buses which are a great way to get around the city . Overall  a good place to stay and I will use the hotel the next time I'm in San Francisco"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 15,
        "expertise": 0.004441134282246,
        "user_cities_visited": 37,
        "review_days": 0.029572836801752003,
        "helpful_class": 2,
        "review_text": "I stayed here last Wednesday with my family.On arrival, I pulled up outside, which is clearly marked 15min setting down. ie unload suitcases, check in and then return to move it somewhere longer term. HOWEVER.... during my check in a guy came rushing up and telling me the car was getting a ticket outside. He then proceeded to write me a slip for valet parking for $35. I stopped him in his tracks and went outside to see the car. There was no one issuing a ticket and to stop any further bother, the other side of the road had 2 hour free parking and free overnight parking. Sorted. I was very annoyed about trying to be ripped off for $35 with the receptionist listening....... bear this in mind !!I booked one room with 2 queen beds. We were on the fourth floor.The room was very nice and clean. Spacious with an area with an l shaped sofa / lounging area.The down side to the room. The window is not very good. It is fixed panels, so doesn't open, the worst thing is it is breezy and you can hear all the outside noise. One of the beds is right next to this window.The breakfast was nice. Buffet, hot and cold, continental, large selection.Some of the staff were nice, some didn't have the time of day.Overall..... a good base, but glad I was only there one night."
    },
    {
        "user_review_posted": 211,
        "user_total_helpful_votes": 60,
        "expertise": 0.0012702028402550001,
        "user_cities_visited": 78,
        "review_days": 0.135268346111719,
        "helpful_class": 1,
        "review_text": "This is a 4 story hotel which is great for people who don't like tall buildings.  The drawback - I don't think one room has an outside view.  It's almost like staying in someone's basement.  Very dark and typical city hotel size - small.  But the place is super clean, the staff is very friendly and the complimentary breakfast has a great set up and a lot of choices.  Much better than most of the suburban Holiday Inns."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 47,
        "expertise": 0.006600852853554001,
        "user_cities_visited": 22,
        "review_days": 0.5405257393209201,
        "helpful_class": 1,
        "review_text": "This hotel is very well located to easily access many areas of SF. But, be warned - it is located at probably the highest point in central SF and, if you're on foot, the climb up the hill to the hotel will test your hamstrings and gluts - especially after a day of sight seeing if you've also been doing that on foot! Having said that, the location also means that the Top of the Mark bar has fantastic views of SF and the Bay area, especially at sunset. The hotel is old and 'elegant' - which is frequently a description of a property in need of some renovation. However, the main public areas of the Mark are very fresh, the restaurant is modern and comfortable and the Top of the Mark is also spacious and comfortable. There is also a small but adequately equipped gym. We had a standard room and this was a bit dated but absolutely fine for our needs. We had breakfast in the restaurant each morning - the buffet was really excellent, everything was fresh and beautifully cooked and the choice left nothing out. The service was also excellent.There is a small wine bar open in the late afternoon / evening (although closing at 9pm seems a bit early?) with very good choices by the glass - and a very friendly and informative barman who was incredulous when I told him about how much we had walked (including the walk up the hill to the hotel) - his response was \"no-one walks here, take a Lyft!\" (and he was right!). Entrance to the Top of the Mark on the 2 nights we went was $15 a head for bin-residents but free for residents (a band was playing each night - the Thursday band was excellent - jazz and blues, the Saturday band (80s pop) was so-so and let down by their sound - the guitarist looked like he was playing his heart out but he seemed to have forgotten to plug the guitar into the amp). Overall, a good to very good hotel - but watch out for those hills!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 29,
        "expertise": 0.004582735665158,
        "user_cities_visited": 52,
        "review_days": 0.533953997809419,
        "helpful_class": 1,
        "review_text": "As other reviewers say,this property is perfect except a rude receptionist at check out.room was large, everything was well equipped.it takes 5 minutes on foot from BTS station.there are a lot of Japanese restaurants around."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 211,
        "review_days": 0.8012048192771081,
        "helpful_class": 1,
        "review_text": "Stayed for four nights in a twin room, on a mother-daughter mini-break.  Fabulous one off style with early 20th century decor that is unique, not twee.  The shared bathrooms shouldn't put you off, better equipped than ensuites in chain hotels I've stayed in and immaculately clean. Facilities include washing machine, tumble dryer, cashpoint. Great location - two minutes walk to Mason-Powell tram turnaround, 15 minutes walk to Alcatraz terminal.  Ten minutes walk to Fishermen's Wharf - didn't appeal so I only know as got off a tram near it!  Lots of great cafes/restaurants within walking distance - Trader Joe's one block along and the nearby shoe repairer came in handy too!!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 19,
        "expertise": 0.0019860973187680003,
        "user_cities_visited": 25,
        "review_days": 0.7081051478641841,
        "helpful_class": 0,
        "review_text": "Stop looking and researching and Book now! Super clean and super nice people! Walking distance to space needle, chihuly gardens, Museum of Pop Culture, key arena and much more! There\u2019s also a monorail that takes you to the pikes place market and pier area. Highly recommend!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.845564074479737,
        "helpful_class": 1,
        "review_text": "Location is great if you want to shop. However if you pick this hotel DONT  waste your money on a room that has breakfasts included which is bread, fruits and coffee or tea. You can just walk down the street to a coffeehouse for something way better. Also to park your car there price is high. But like I said good spot to shop. Room are small but overall the room was ok"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 10,
        "expertise": 0.006825239198625,
        "user_cities_visited": 113,
        "review_days": 0.5142387732749171,
        "helpful_class": 0,
        "review_text": "We've been staying at the Scarlet Huntington for years, before it was renovated and amped up a few notches! Liked it then, love it now. The Nob Hill location is civilized, staff is friendly and expert, they even remember our names. There are many little extras here...it all adds up.  Best of all for me, world class Nob Hill Spa is a serene respite from reality - steam room, sauna, whirlpool, infinity pool, fireplace and deck, open from 6am until 9pm. Adjacent Big Four Bar, a classic 19th century gentleman's bar, all is rich with mahogany and leather and people-watching. In case you want to get a prayer in, gothic Grace Cathedral (and its labyrinth) is across the street."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 70,
        "review_days": 0.0071193866374580006,
        "helpful_class": 0,
        "review_text": "My wife and I have been here 2 times while visiting Chicago. The first time we had an amazing view of downtown Chicago, 2nd time was looking towards the suburbs. Room are great, staff was great, and the location near the water tower is excellent. Would definitely recommend."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 23,
        "expertise": 0.00275281010137,
        "user_cities_visited": 52,
        "review_days": 0.807776560788608,
        "helpful_class": 1,
        "review_text": "....\"what went wrong at this hotel?\" No. The question is, \"What part of my stay didn't go perfectly?\" Ok...the gambling, but that doesn't factor into my rating. The hotel staff, from the moment you walk in, were helpful, smiling and went beyond reasonably expected to ensure our stay was wonderful. The delicious food was accompanied by stellar service. Even the staff at the gym were more than accommodating. How does this happen at a reasonably priced hotel in Vegas? It was as if the hotel associates individually owned the idea of raging fan customer servicing by asking the question, \"What else can I offer this customer beyond an answer to their question?\" Thank you!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 22,
        "expertise": 0.004744565817058,
        "user_cities_visited": 34,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "I loved that this hotel was within walking distance of pretty much everything.  I had requested early check-in and when we arrived at the hotel our room was ready.  We were given a newly renovated room on the 7th floor facing Penn Ave.  I would say the upgrade for the Penn Ave view was worth it.  There were many nights we would people watch from our room.  The room was very nice and clean but on the small side.  The beds were only full size and a queen size would have been better.  I did not like that the bathroom door was a sliding frosted glass door. If you wanted the room to be dark, the light from the bathroom would shine right on through...brightly.  The other guests in my room did complain that the air conditioner didn't seem to work correctly.  The pool was average size but always crowded with children so we did not get to use it by choice.Overall the hotel was nice, clean, and seemed well staffed.  I would stay here again even with the few things that I didn't like."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 16,
        "expertise": 0.003126264298061,
        "user_cities_visited": 16,
        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "whether in Hawaii for work or vacation, can't go wrong with the beautiful Hyatt Regency.  Staff is always welcoming, professional, and helpful. I have stayed at this hotel many times over the past several years and it never disappoints - highly recommend!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.6013143483023,
        "helpful_class": 1,
        "review_text": "This was the 2nd time I stayed at this hotel. The first time was adequate, but I loved the location and had enough of a positive experience that I decided to return. My second visit was very different from the first. It was a Saturday afternoon when I arrived, wanting to have a drink and food. At check-in, I was told that the bar opened at 5pm. When I went to the bar for food, the bar was closed and when I asked someone was told that it was open... after a back and forth conversation, she went to speak with someone else and said that the bar closed at 2pm. I settled for a pub bar on the opposite end of the bar, where I was served terrible food that I couldn't actually finish. (this clearly was a warning)  When I headed back to my room, I noticed that I was upgraded to the 2 bedroom suite. When contacting the front desk to ask why I had an extra bedroom, she told me that it was included with my reservation. There were only 3 people in my party... with this extra room, she had enough beds for 8 people. At checkout, I noticed that my receipt listed my room rate at $550 per night instead of the $350 that I had been quoted on my confirmation. When I called the hotel to dispute the charges and upgrade... I talked to 4 different people in two days and only received push back about any reimbursement, points exchange, etc... I will NEVER return to this hotel. Utterly shocked at how I was handled as a customer for what clearly was a mistake."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 79,
        "expertise": 0.002982705292344,
        "user_cities_visited": 199,
        "review_days": 0.5065717415115001,
        "helpful_class": 0,
        "review_text": "This might be one of those perfect hotels one encounters so rarely; old yet with all the modern amenities, beautiful, charming, and hospitable.  I wish all hotels can be like this.  If your travels bring you to D.C., do yourself a favor and stay here.  No regrets!"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 54,
        "expertise": 0.0035821238808770002,
        "user_cities_visited": 233,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "Chillax Resort is just over a quarter mile from Khoasan Road. Featuring an infinity pool, Luxury Hotels 4 star in Thailand. stayed 3 nights with Chillax Resort Hotels in a Room with  a big Jacuzzi for 2 Person . Room was big with Interesting Style furnishing . Friendly Staffs and services."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.40744797371303304,
        "helpful_class": 0,
        "review_text": "I love the Nobu hotel, it was elegant and quaint.  Its one step away from the restaurant and the Caesar's experience. Would definitely recommend!  My husband and I went for a quick getaway and it was perfect.  They offer free water all day and coffee in the morning.  You can order roomservice from Nobu restaurant also."
    },
    {
        "user_review_posted": 156,
        "user_total_helpful_votes": 89,
        "expertise": 0.002659446552197,
        "user_cities_visited": 40,
        "review_days": 0.8762322015334061,
        "helpful_class": 1,
        "review_text": "We saved our time share points to come to Hawaii for a week and stayed at the Grand Waikikian mainly because it had enough space and a full kitchen.  We intended to cook breakfast and some dinners reducing the need to eat out for every meal.  These units are very comfortable, well maintained and thought out.  All the necessary bits and pieces in the kitchen were there.  The electric toilet was hard to get used to as it hummed and heated.  We ended up unplugging the unit.  Beds were comfortable.  I was disappointed because the business centre which is on the 8th floor, is part of the lounge which is limited to 8am to 6pm.  When I had to print tickets for the following day, I found out I would have to go to the IBM business centre and pay by the minute for the use of any of their machines.  Fortunately, a kind night manager allowed me to use her desktop computer and print the tickets that I needed.  There is a huge complex that this hotel sits on that includes many restaurants and shops.  It's made up of many hotels, some time share and some not.  It backs up against a long beach front that is private for the most part.  There is a large man-made lake for some people-powered water vehicles.  A nice stay."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 18,
        "expertise": 0.001450166296243,
        "user_cities_visited": 66,
        "review_days": 0.413472070098576,
        "helpful_class": 1,
        "review_text": "We spent the last 3 nights of a 7 day trip here, and it was a very luxurious hotel.  The amenities were excellent, and staff was very attentive.  We used concierge for dinner and show reservations.  We did not try the dolphin quest, but they offer it right there on site.  The lei greeting was fun, and a nice touch.  The hotel is away from the hub of activity in Honolulu, but that worked fine for us as we left they area each day for sightseeing.  Very clean hotel, with top notch finishes everywhere."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 16,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 55,
        "review_days": 0.125958378970427,
        "helpful_class": 1,
        "review_text": "We stayed here for 15 nights while visiting. The location and price was great. The room was clean and comfortable. There were also extras like a free self service laundry which was very important for such a long trip. Reception did a good job in receiving my Amazon purchases. The gym was small but functional. It can get a little noisy when large groups of students stay here. During morning check out hours, the lifts which are a little slow get very packed. The 9th floor was the best as the noise from the roads were softer.There's whole foods supermarket, starbucks and CVS nearby so it's great. Those who want to take the circulator bus ($1 per trip) round the corner, do buy a smartrip card from CVS. The card gives great savings. The bus brings you to Georgetown, Union Station, Museums and National Mall.The carpark wasn't cheap but comparable to other hotels here. There's free coffee and tea and iced lemonade in the hotel lobby. Free wifi as well."
    },
    {
        "user_review_posted": 179,
        "user_total_helpful_votes": 71,
        "expertise": 0.0018153496597680002,
        "user_cities_visited": 441,
        "review_days": 0.39430449069003204,
        "helpful_class": 0,
        "review_text": "The hotel is situated in a good location, close to the beach, restaurants and the Ala Moana shopping mall.  We found the staff to very friendly, courteous and efficient. The actual rooms we stayed in (2 groups, on 2 different visits, total 4 rooms) were a bit tired and in need of a make over but then so was the rest of the hotel apart from the foyer area. We found the carpets in the rooms felt wet/damp, the laundry which guests could use was limited as half the machines and dryers were broken.  This meant looking for another service outside the hotel as they were always in use. The A/C in all rooms was a bit noisy and ran at a constant speed despite changing the settings via the controls.  The rooms all had windows which could be opened, which was a treat. The hotel offers a free shuttle to and from the mall and the other hotels that are part of the chain."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 18,
        "expertise": 0.004051008023202,
        "user_cities_visited": 70,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "The hotel is great but the staff were just fantastic! The rooms are well appointed and in excellent condition. It was our first trip to LV and the staff helped us a lot. Keep up the good work Nobu Team."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 285,
        "review_days": 0.31544359255202603,
        "helpful_class": 0,
        "review_text": "We had a fantastic experience at the Rembrandt, from the well trained staff, the kindness of the general manager to the Food & Beverage outlets, the Spa and the excellent Executive lounge and the location, we really had a great stay."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 56,
        "expertise": 0.002317113538563,
        "user_cities_visited": 40,
        "review_days": 0.48521358159912303,
        "helpful_class": 1,
        "review_text": "Parking is $42 per night and make sure you do not try to park a full size SUV.  You cannot get a full size SUV into the garage safely.  Asked our concierge for a recommendation between the hotel and the mall to sit and eat at because a t-storm was coming.  He recommended The Wharf fish market.  The Wharf fish market is under construction and will not open a sit down restaurant until late Fall.  Needless to say we got wet thanks to some very poor advice.  They also did not know the name of the pizza place next door.  Breakfast was crowded and average.  The beds were above average and the room was clean.  Charged us $20 for a four block ride to Rayburn building."
    },
    {
        "user_review_posted": 264,
        "user_total_helpful_votes": 64,
        "expertise": 0.001066607819338,
        "user_cities_visited": 112,
        "review_days": 0.41730558598028406,
        "helpful_class": 1,
        "review_text": "We stayed here for one week while on a Road Scholar program. Staff were very helpful. They came immediately to fix an air conditioner that was leaking. Our rooms were kept clean and comfortable. Beds were comfortable; not old and saggy. Good service if we had questions about restaurants, shopping, etc."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 31,
        "expertise": 0.008250885774884,
        "user_cities_visited": 12,
        "review_days": 0.018072289156626002,
        "helpful_class": 0,
        "review_text": "Lovely Hotel but very near a rough part of San Fran so avoid TenderloinNo wi-fi in the room was a bit of a pain but it has it in the lobbyHuge chair in the lobby is an attraction and the bar is really nice. There was an industrial dispute on the same day which didn't reflect well"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 158,
        "expertise": 0.01206545364109,
        "user_cities_visited": 35,
        "review_days": 0.9627601314348301,
        "helpful_class": 2,
        "review_text": "This is such a great hotel to stay at every single time for us.  The view is spectacular.  We had a full view of the Union Square.  Love the view from the top seeing Tiffany, Apple, Neiman & Macy\u2019s, all within a walking distance.Started with a wonderful young lady at the reception.  She was so friendly and fast to check us in. We were so tired from a long travel and she made sure she explained everything quickly.  I\u2019m an Ambassador Elite with Marriott and certainly got a great room and complimentary breakfast.   I\u2019ve always had rude and slowmo folks working the Bonvoy window so I just skip that altogether and get better and faster service with the main reception.The architecture and design of this hotel just speaks of elegance and class all over.  They don\u2019t build hotels these beautiful anymore. You can\u2019t help but appreciate the classical interior design.The valet and bell folks are very responsive.  We even lost our luggage ticket and it wasn\u2019t a problem at all.  The bellman were so helpful and friendly.The room service cuisine is excellent and delivery is quick.  Presentation is superb.Overall we will stay again.  I was told to ask for rooms in the 34s, seem to have better views and I will definitely ask for that next time."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 22,
        "review_days": 0.25082146768893704,
        "helpful_class": 0,
        "review_text": "We have stayed here twice and each time we had a great time,  the location is exceptional... We stayed both times in a one bed room and it was worth the extra money to have the space and kitchen.  Room over all were good,  The only draw back is the lack of amenities. No restarunts, bas or casino on site.  Gym is ok.  Pool is somewhat small to other hotels on the strip.  But overall I would stay there again. In a one bedroom..for a timeshare resort it gets a big thumbs up!!!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 28,
        "expertise": 0.005118020013749,
        "user_cities_visited": 16,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "Stayed here on a family vacation in August 2016 on the first of a 4 leg stay on the West Coast...There was nothing wrong as such with the hotel, I just hoped for a little more. Check-in was functional and the Hotel had stored some items I had ordered online for a couple of weeks which was great of them.The rooms were getting a little tired, but I had expected that given the age of the Hotel. However, the bathrooms were not great, they were very cold with poor water pressure in the one we had. The rooms were though very spacious.The location was great which was partly why we chose it (10 minute walk downhill to Union Square - a lot longer back up though!!). Didn't choose the breakfast option as we ate out each day, so can't comment on the food.Can't really find a lot to fault the hotel, but likewise there was nothing standout either. At the same time though, even though most Hotels are expensive in SF, we paid c. 30% more than the other similar class Hotels (The Argonaut for example) and therefore expected something else.If we return, we would probably stay elsewhere, but not because of anything particularly negative about this one. I would say if you receive a good price vs. your other options and you want to be near Union Sq. (vs. Fishermans Wharf) then go for it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 10,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.6768893756845561,
        "helpful_class": 2,
        "review_text": "I can't say enough about how well the staff at this hotel treat you. From the concierge to the doormen, to the cleaning and food staff, everybody here is friendly and will go out of their way to help you.  We stayed for 3 nights and this place was perfect for our family. Having a full kitchen and living area  make such a big difference when traveling with kids. We had an amazing suite with a private patio facing the courtyard of Ghirardelli Square. We could see the bay, Alactraz Island, and musical performers from our patio. The windows, however, seem very soundproof because when we had them closed we could not hear any noise from outside.The complimentary breakfast is a great added perk. Lots of pastries, cereals, oatmeal, fresh berries, juices and coffee. We used the valet service and the doormen were able to get our car for us usually within a few minutes.  The valet was convenient because of the in and out privileges. They don\u2019t have a restaurant in the hotel itself, but the Pub and McCormick and Kuletos are in the square. The Pub is a great BBQ place and we liked it so much, we ordered from there twice. And of course there are a ton of restaurants in the Fisherman\u2019s Wharf area as well.We loved our stay here. I don\u2019t think we\u2019ve ever been treated so well. Would certainly stay here again."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 25,
        "expertise": 0.003001779565831,
        "user_cities_visited": 17,
        "review_days": 0.7935377875136911,
        "helpful_class": 1,
        "review_text": "Where do I begin? Right from check in handled by Reussi and Manager Rohan to my check out, super smooth and fantastic. One of the best hotel experiences yet. The rooms at the Oberoi Dubai  are fantastic, some of the best in its class and the service absolutely delightful. The high ceilings, the spacious bathrooms overlooking the beautiful city of Dubai just wonderful. The breakfast experience is one of the best in the world, and my family and I have been blessed to travel all over and stay at some of the most exotic of locations worldwide. If you are in Dubai and looking to be pampered with class and style, this is the place. My only suggestion was the lobby could do with a little more life, since it was almost always empty, but on speaking with management they said it is meant to be that way, however during higher season times lobby was almost always packed. It is a perfect business/leisure hotel for a quick trip to Dubai especially in close proximity to Dubai mall and downtown area making it easy for first-timers or business persons to be in this area.The breakfast again fantastic. Anything you want will be made for you and the chef and team (especially Yiwen with her beautiful smile) takes personal interest in doing so. Also we had a meal at Ananta and it was Fantastic ! My apologies for not remembering more staff names.We have felt right at home in this hotel SPECIAL thanks to Reussi and Manager Rohan ONCE AGAIN ! These guys are just superb human beings and exceptional individuals.All in all highly recommended and worth the price ! A jewel in the business bay of downtown Dubai !"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 13,
        "expertise": 0.0017459482965640001,
        "user_cities_visited": 13,
        "review_days": 0.11938663745892601,
        "helpful_class": 0,
        "review_text": "We used the BART from SFO to Civic centre and climbed the hill straight up Hyde St.  In the space of 10 blocks saw the delights of the Tenderloin in full flow, crack pipes, drug taking via syringe, drug selling to name a few delights.This put us on tenterhooks on what neighbourhood the hotel was in,  but as we climbed the hill the environment got better and we were really pleased with first impression.It's a very nice quirky  hotel with small but adequate room. Very helpful staff willing to pass their local knowledge to us. The elevator is an experience but overall very pleased with our stay.To avoid the tenderloin area take the Powell station which is same price.Would go back there."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 6,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.108981380065717,
        "helpful_class": 1,
        "review_text": "My daughter was staying at the hilton and stepped on a sea urchin on the beach. When I called all the way from California to the front desk to see what we could do they new who my daughter was and assured me they would send someone with her to the nearest Kaiser ER. They sent Ruthie what a lovely lady and kind hearted person. I feel so blessed that the staff was so helpful in such an unknown situation. Well all turned ok. I would like to Thank all of the staff on July 18 at the Hilton Waikiki beach hotel for all their kindness and making me feel that my daughter was safe You are wonderful. Thank you Kaelani , Ruthie and all the staff. You are the BEST!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 40,
        "expertise": 0.004513379885773001,
        "user_cities_visited": 32,
        "review_days": 0.7261774370208101,
        "helpful_class": 1,
        "review_text": "An amazing new boutique Hotel in the center of Waikiki. We had a wonderful suite with a balcony facing the mountain. The suite and the bathroom was very spacious and the decor very carefully picked with earthy colours. Perfect location just off of waikiki beach. The pool is stunning and the staff very friendly and always tried hard to make our stay as comfortable as possible. There is a huge fish tank in the lobby and the whole concept is great. We will defo come back the next time we are on Oahu."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.39430449069003204,
        "helpful_class": 0,
        "review_text": "Everything We needed and accommodated by the staff. Always use this Hotel Max. For business with Nordstrom it is the ultimate in proximity. Atmosphere is upbeat and all the little touches make theHotel Max our base of Operation"
    },
    {
        "user_review_posted": 275,
        "user_total_helpful_votes": 51,
        "expertise": 0.00079002537791,
        "user_cities_visited": 149,
        "review_days": 0.6221248630887181,
        "helpful_class": 0,
        "review_text": "My brother has a time share or something with Bluegreen. We were invited to stay here with him and his wife. What a great place. Couple of eating spots right there, liquor store and an ABC store. Great place and very nice inside. We only stayed two nights, wish it would have been more! It is a great off the strip location and the Uber and Lyft drivers are always super close by. Hopefully we get invited to stay again!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 11,
        "expertise": 0.0034499246018610003,
        "user_cities_visited": 7,
        "review_days": 0.038335158817086004,
        "helpful_class": 1,
        "review_text": "Usually when a poor experience in a hotel is not related to the physical condition of the property, it is due to circumstances beyond the hotel\u2019s control or a single poor employee.  Unfortunately, that was not the case during my last stay at the Washington Hilton.  I was there recently for a one-night stay on a business trip.   The hotel was nice and for an older building, had been renovated and was in good condition. The bathroom was very small, but clean, well maintained and nicely furnished.Problem #1: When I arrived at my room, I was hit by a strong odor of cigarette smoke.  While I am not sure how the maid did not notice and report this, I reported it to the front desk who said they would call housekeeping to \u201ctreat\u201d the room.  After 45 minutes of sitting in the room worrying if my clothes would pick up the smell and never seeing housekeeping, I called the front desk and asked for a new room.  I was informed that my room type was unavailable, so I accepted another room of a different type..Problem #2:  When I checked in, I asked what time the various venues opened for breakfast and was told.  Unfortunately, apparently no one had told the restaurant, which was on a different schedule.Problem #3: My waked-up call never came.Problem #4:  When I checked out and was asked the ubiquitous question, \u201cHow was your stay?\u201d  I told them my problems.   The front desk clerk barely seemed concerned, never looked up and responded with a perfunctory, \u201cI\u2019m sorry.\u201dI left.  I won\u2019t be back."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 12,
        "review_days": 0.7984665936473161,
        "helpful_class": 0,
        "review_text": "Had stayed at Rembrandt Hotel, Bangkok, for 10 days on a business trip. Good hotel to stay for long duration travelers. I had availed a Superior Room (single). Very spacious room with very comfortable bed. One small working table, suitable for business travelers like me to work with laptop. Excellent wifi connectivity provided. Bathroom facility and toiletries provided were good. The hotel offers specialty restaurants serving authentic Italian, Mexican, Thai and Indian food. Had enjoyed excellent cuisine at all these restaurants."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 13,
        "expertise": 0.0021437240900990004,
        "user_cities_visited": 17,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "Checked in the afternoon, needed to discuss if our breakfast was included or not until the duty manager came to give us the right answers. No welcome as hhonors member (checked in at the Honors desk)And no warm welcome.No upgrade as a gold member available.Room was nice. Had a good view. (River side)Hotel is impersonally because they are so hughe.Big and old but very nice style, liked that a lot.2 restaurants / Bars. Food was not hot but warm, prices okay.Virgin Cocktails Bad do not order.Location: about 10-15 minutes from the next metro station (7$ with Uber)About an hour from the airport O\u2019Hare."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 20,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 15,
        "review_days": 0.21522453450164203,
        "helpful_class": 0,
        "review_text": "Everything was near perfect at this hotel,  location is great, rooms stylish and very comfortable and staff eager to please. One major draw back for the business traveler is that there is no room service with the exception of breakfast.  I typically work late and don't want to search for nearby restaurants at 8'pm.  Other than that the Hotel would get five stars."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.18017524644030602,
        "helpful_class": 0,
        "review_text": "We were very impressed with the high standard throughout the entire hotel. Lovely public spaces to relax. The room was quiet & lovely. Easy access to shopping & restaurants. Hotel bar was a nice retreat. Felt safe walking in the area. Hope to return soon!"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 14,
        "expertise": 0.0010615347738240001,
        "user_cities_visited": 27,
        "review_days": 0.43373493975903604,
        "helpful_class": 0,
        "review_text": "Beautiful hotel with stunning views of Millennium Park.  Staff is extremely helpful and goes out of their way to assist with everything.  I requested a Pepsi (they are a coke hotel) and am employee ran to CVS to get me one!  That is what I call service!"
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 306,
        "expertise": 0.010425837107153,
        "user_cities_visited": 58,
        "review_days": 0.616100766703176,
        "helpful_class": 1,
        "review_text": "We booked a junior suite for my daughter and sister-in-law during a wedding in Honolulu. They stayed there over the 2017 Christmas holiday. The Jr suite was large, good amenities and located close walking distance to everything associated with Waikiki. The cost of the Jr suite wasn't much more than the regular room. The staff was friendly and very helpful. Loved the turtle pond. The complimentary breakfast was an added bonus especially for families on a budget. This is one of the few hotels on Waikiki offering a complimentary breakfast. Everything considered I highly recommend the Aqua Oasis. Have a wonderful time in paradise Trip Advisor travelers."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 8,
        "expertise": 0.001066607819338,
        "user_cities_visited": 22,
        "review_days": 0.21960569550930903,
        "helpful_class": 1,
        "review_text": "Spacious room, clean and really nice bed! Staff not friendly, but helpfull. Breakfast good but expensive. Complimentary wifi with my arrangement and in lobby. It keeps amazing me that in such an expensive hotel there's no free wifi.Great neighbourhood for walking to either shopping area, Chinatown or down Marketstreet."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 47,
        "expertise": 0.0034549817941070004,
        "user_cities_visited": 290,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "I stayed in a queen room with a shared bathroom, which wasn't a problem since I never ran into anyone on my floor.  However, I can certainly HEAR my neighbors, even when they're speaking softly.  Additionally, the doors don't have a soft-close mechanism so when guests enter/exit, sometimes the doors slam behind them.  That said, you can't beat the location.  It's convenient to all transportation options, walking, cable car, bus, etc.  They also have free coffee and pastries in the am so that's a bonus.  Wifi was free and quick, room was very clean."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 10,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "Hotels in San Fran are expensive to begin with so finding a place with good ratings and value was hard to come by.The Mosser checked off all the boxes in our search. The location is central (Union Square, BART transit, Embarcadero, and AT&T park are all walkable).The rooms are small but not cramped. Got a room on the second floor and some have complained about street noise but it wasn't an issue for me (hotel provides earplugs but didn't have to use). Small free breakfast with good mini muffins and coffee.Note that the rooms do not have AC (only ceiling fans) but the temperate San Fran summers didn't warrant it.All in all a comfortable stay for those looking for value in an expensive city."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 11,
        "expertise": 0.0008433032266200001,
        "user_cities_visited": 33,
        "review_days": 0.393209200438116,
        "helpful_class": 0,
        "review_text": "Quick check-in very friendly staff.  Our suite was perfect.  Clean, warm (-5 degrees and snowing the night we stayed) and well equipped.  We enjoyed the breakfast, especially the blueberries for the pancakes.  The hotel is 1 block from Michigan Ave and the area has many restaurants and shopping, something for everyone in our family."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.863088718510405,
        "helpful_class": 1,
        "review_text": "The front desk staff was so happy and helpful.  Patiently answered questions and cheerfully greeted us every time we came in and went out.  Location made lots of things walkable or easily accessible.  Rooms were adequate and clean with a nice view of the water. Beds were comfortable. Newspapers and water/coffee station in the lobby.  On-street meter parking was easy to find and beat paying the parking charge. Stayed four nights and would definitely stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.215772179627601,
        "helpful_class": 0,
        "review_text": "rooms are fantastic clean kitchen area has everything  you  might  need. the staff is friendly and knowledgeable. they  go out of their  way to help you. we ate at  the restaurant.  the chef  was awesome so were  the meals.  the  location was convenient.  we would stay at the  river  inn on our  next  trip to  dc.  diane k"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.28039430449069,
        "helpful_class": 0,
        "review_text": "From the moment my son and I arrived at the MarQueen we received exceptional treatment. The concierge greeted us on the front steps and immediately took our bags up to our room followed by a check in process that took all of 5 minutes. The room was large and very comfortable. The best part  was that we had a five minute walk to the Seattle Center!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 5,
        "review_days": 0.198247535596933,
        "helpful_class": 0,
        "review_text": "This is one of the less glamours hotels in Waikiki but we found it to  be affordable, clean, comfortable and convenient. The staff was friendly, bed was comfortable and the location is right across from the beach.  We booked a  partial ocean view room and found it to be a nice beach and ocean view. We would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "The InterContinental has a great location and a fabulous restaurant.   The service was very attentive and helpful in making reservations at other restaurants.  The beds and pillows are superb.The only disappointment was that I did not realize that I could not get an upper floor room with a view.   My on-line booking did not make that clear.The on-site parking was quite expensive."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.30668127053669203,
        "helpful_class": 1,
        "review_text": "Had a fantastic 3 night stay at the end of June. Centrally located. Friendly, helpful staff. Comfortable, clean rooms. Excellent wine tasting session!  Would highly recommend and visit again if returning to San Francisco. Thanks to all!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.968236582694414,
        "helpful_class": 1,
        "review_text": "I stayed here based on the hotel's beautiful website and the views. I was a bit disappointed in the location as it was not a comfortable walk to Pikes Market and most of the city but the view was pretty nice, albeit through a very outdated window.  However, my greatest disappointment was that the bill I received was a full 50% higher than the agreed upon room rate!  The magnitude of these hidden costs is just absurd and I hope no one get surprised by this like I did.  Some of it was a $52 valet charge for overnight parking (1 night) but that was only ~1/3 of the add-on fees.  Many hotels have such costs but this was the most egregious I've ever seen. Their customer service didn't even trouble themselves to reply to me after they acknowledged that it \"looks like some of the increase was from parking.\"  There are many hotels in town and you can do better, a lot better. I wish I chose one of the other 5 hotels I was considering."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 16,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 7,
        "review_days": 0.054216867469879006,
        "helpful_class": 0,
        "review_text": "We arrived for a three day stop over in Washington and were very pleased with our hotel choice. Lovely room, clean tidy and with excellent air con.I would have given this hotel an excellent but it was very expensive which is the only thing I can find to fault it on!Will definitely go again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.332420591456736,
        "helpful_class": 0,
        "review_text": "I've stayed in countless hotel rooms across the strip for work conferences, but I had the pleasure of staying at the Nobu Hotel for the first time last week.  Right from the start, I was blown away by the service at the private check-in at Nobu Way.  Everyone was so accommodating (they even brought a mini fridge to our room) & I absolutely loved the hotel decor.  My girlfriend is all about fancy / oversized bathrooms & Nobu doesn't dissappoint.  The only things nicer than the rooms was the Wagyu Beef at Nobu's Restaurant.  It's a total gamechanger & the perfect way to end an amazing Vegas weekend."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 150,
        "review_days": 0.6319824753559691,
        "helpful_class": 1,
        "review_text": "Location and price are the best plus side of pension style hotel.Small but very charm. Loved the hallway. You can see how hard they try to make this place right.Maybe it's not the place for who wants big room with bathroom."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8148959474260671,
        "helpful_class": 0,
        "review_text": "Never give reviews. But this place deserves it. Kudos to the caulker. The craftmanship is impeccable. Love staying in a place that's in better shape than my house. Doesn't happen that often. Thanks for the experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.74644030668127,
        "helpful_class": 1,
        "review_text": "Very dirty very far very vad. Found bugs in the beds. The toilet was flooded and no one came. There was no compensasion for any of these bad things that happened to us. I suggest everyone to search for a better place."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.440306681270536,
        "helpful_class": 0,
        "review_text": "My daughter and I stayed four nights in a Deluxe Canal King room.  This is a beautiful property with a warm and professional staff.  Our room was spacious and had lots of great amenities like touchpad light/drapery controls, a rain shower and a beautiful bathtub.  The neighborhood is wonderful and many great shops and restaurants are in walking distance.  I would definitively stay at the Rosewood again."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 48,
        "expertise": 0.003218738670575,
        "user_cities_visited": 78,
        "review_days": 0.20646221248630803,
        "helpful_class": 0,
        "review_text": "We rented a car for the last 3 days of our 7 day stay and wanted to add the resort fee to our room because it included parking. (It also includes water which we already got daily,  and internet which is free in the lobby, and phone calls which we had no need for). The resort fee is $25.00 per day; the same price as daily parking, so the only other benefit would have been to use internet in our room instead of the lobby. Unreal that the policy is to add it to the whole stay...all or nothing. How absolutely ridiculous is that? So we went with the parking fee for the 3 days. They would have charged us and extra $100.00 for nothing!!!  The front desk staff have little to no latitude to adjust issues; and have to check with management. When we arrived, our room overlooked a giant noisy air conditioning unit. To move us, a manager was called at 4 in the morning!  We were with a group of executives on a special rate, and I could not believe the poor room we got. No foresight for future business with such a group.  Our view was a construction site next door and they start work at 5 in the mornning, even on weekends. Aside from the hotel (and this is a review of the hotel), I loved Hawaii. I would never stay here when there are so many views to be had; and so many nice pools with sun. The resort fee policy is simply a cash grab."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 18,
        "expertise": 0.001507962779065,
        "user_cities_visited": 15,
        "review_days": 0.884446878422782,
        "helpful_class": 0,
        "review_text": "I honestly had zero interest of staying here. But a group of my friends for a bachelor party decided to book here. My other friend and I booked our own room and were going in with very low expectations thinking why am I staying here when I'm surrounded by all of these beautiful resorts? But honestly I have nothing but good things to say. First when we got there we were allowed to check in early and that already was a big plus in my book. The woman that checked us in I forgot her name but was extremely friendly, courteous, and gave us a ton of much needed information. We got to our room and it was a bit dated but very clean and I'm fanatical about that. The size of the room was very nice and bed was extremely comfortable and so were the pillows. I have a sleep number bed and I will say this was a really nice bed. Bathroom was a little small but it was pretty clean and it got the job done. So we were very happy with the room. Those for your wondering the Cosmo is connected to the Jockey Club and you just go through the convenience store, parking garage, and another way to get right into it. It was very easy to get to. You can use the Chelsea pool on the 14th floor as well which was also a very nice amenity. I will say I would suggest this option more for families and couples more than a bachelor party though. The Cosmo is a beautiful place. Back to the Jockey the location is very good and convenient. Whatever you need is just steps away from it. The Cosmo, Planet Hollywood, Paris, Bellagio, Caesars, are all right there along with a couple malls. Another nice thing the jockey does it has free coffee and popcorn all day lol. Coffee was pretty good I did not try the popcorn. One morning they even had donuts available for free. The staff were all extremely friendly and honestly I would stay there again. NO RESORT FEES EITHER! They should update their website because it doesn't do the property justice at all. They need to overhaul that and it really would benefit them. So I definitely would suggest the Jockey Club."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 12,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 14,
        "review_days": 0.816538882803943,
        "helpful_class": 0,
        "review_text": "We stayed here in one of the suites with lounge access. The suite was enormous, had everything you could need and more! Coffee machine, complimentary mini bar, smart phone etc. Of course everyone stays here for the view and oh my goodness it was breathtaking! We really enjoyed the lounge area, the cocktails and selection of afternoon tea treats were fantastic. We didn't use the pool or gym so cannot comment on that but breakfast in the main restaurant was among the best I have ever had in a hotel. Literally every kind of food you could think of - a cheese counter, sushi, made to order pancakes and omlettes, such a huge selection I could have stayed there eating all day!The only negative of thisOtherwise perfect experience was the sky bar. We had been there before (not as hotel residents) and enjoyed it, this time however we were held in what can only be described as a pen(?!) and forced to order drinks before actually entering the bar area which was bizzare. The view from up there was literally exactly the same as from our suite so we didnt really appreciate being held in a pen for 40+ minutes with 60\u00a3 worth of cocktails watching people take selfies. I must say the attitude of the staff did change when I asked to sign my bill to my room but by this time we were fed up and decided to head elsewhere. Instead we went down to the bar by the club lounge which was really quiet, had amaZing music and such a cool vibe (breeze I think?) Would recommend this bar over the sky bar any day!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 11,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.9912376779846651,
        "helpful_class": 1,
        "review_text": "There are certain wonderful folks who work at this DC hotel, but I've stayed my last time here.  There are just too many better options. I would have given this place 1/2 stars, but certain staff members are really great, so I considered that in my rating.On my last stay...1) There was a wedding outside our rooms in the courtyard below, blasting DJ, the whole thing. My young children could not sleep.  This happens all the time (2nd time to me), but I guess the wedding revenue must offset the lost business from angry guests who get stuck on that side of the hotel.2) The rooms really need to be updated and renovated3) They continue to use toiletries with microbead plastics in them (a body wash/scrub) that run down the drain and into the watershed. These are TERRIBLE for the environment, and I thought outlawed in DC.4) After I complained they said they would credit my Marriott Bonvoy account 60K points.  This seems insufficient given how often I've stayed at this hotel, but they didn't even follow through.My strong suggestion: avoid this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.700438116100766,
        "helpful_class": 0,
        "review_text": "There is a Good place. The hotel is lacated for convenience (shopping, having lunch, dinner)but I think the breakfast is ....hm...?Sometimes some foods have bad smell. I want fresh vegetables, but they wasn't ."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.619934282584885,
        "helpful_class": 1,
        "review_text": "I loved staying at this hotel when it was Hotel Burnham. This was my first experience as the Alise. Still beautiful and clean. But, I will not stay again.The low rate of $108 did make me wonder. At check in I was asked for a $50 deposit toward incidentals that would be refunded if we did not use it.Then I was told we would be given water and wifi and they put out cupcakes from 4:30-6:30 for guests.Imagine my surprise upon check out to be told that my $50 would have to be paid since I drank the two bottled waters. She explained the policy was on the website that the wifi, cupcakes and water were paid for by the $50 fee. It was not, however, explained this way at check in.I did refuse to pay that $50 and they took it off as I was a first time guest.It was the subterfuge that clinched it. I would have willingly paid $150 for the room. We were going to the theater and it was cold. The hotel is nice and close.But, this under-handed way of getting the full cost of the stay will keep me from coming again. To charge, in this day and age, for wifi? And to put out complimentary cupcakes and then charge $50  for them? Who was watching who ate cupcakes anyway?This was the first time I ate at the restaurant in the hotel.I would not eat there again. The service was good. But the menu was not balanced enough for us. It is great to offer gourmet choices and interesting ingredients. But, it would seem to me that you have to remember your customer varies. There are many, like us, older and coming back to the hotel after the theater rather than walking in the cold to find a place to eat. It is later and you would like some comfort food. Maybe a grilled cheese, could be fancy if you want. Maybe a burger, could be fancy if you have to. We had the savory apple pancake. It was okay. Very rich and buttery and a nice combination. But I would have loved a nice cup of soup. Or a fruit and cheese plate. Or a grilled cheese and cup of soup."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.533406352683461,
        "helpful_class": 1,
        "review_text": "I knew hotel Dream from 2016. I came back and I will come back again.The hotel has a nice design. The rooms are very good, Mr. Nipun Wasdev and his staff were very helpfull and did there best to give the best service possible. Also the manager helped me spontaneously in giving information regarding export issue.The breakfast is still very good and their staff is also excellent.I'll be back soon.Christian Albert (Belgium)"
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 62,
        "expertise": 0.00260140975136,
        "user_cities_visited": 51,
        "review_days": 0.08762322015334001,
        "helpful_class": 1,
        "review_text": "Bedroom was bright, airy & fresh.  Great location for accessing delightful Italian area, Fishermans Wharf and Parks.  Warm welcome, stayed on points which proved to be good value.  Staff had good general knowledge of local area with recommendations for local restaurants and attractions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.0071193866374580006,
        "helpful_class": 1,
        "review_text": "My wife and I, along with our 2 kids (10-12) stayed for 12 days at this hotel and had a great experience. The staff was friendly, and the location was great. There is everything you need within a few block - car rentals 1 block (Thrift, Alamo, etc) - decent grocery/liquor stores (smaller ABC store or larger Food Pantry store), shopping, and of course the beach is only a couple blocks. Although there is some street noise, its not that bad considering you're in the city. We found that by having our room fan on high throughout the night, it muffled the street noise.The rooms are clean and well maintained. We also had decent wifi in the room, and if you need it by the pool they have free wifii, just ask at desk. They also provide free coffee and juice in the lobby. There is a movie DVD rental machine below, a concierge desk to arrange for tours etc, and an onsite pizza place that make the BEST thin dough pizza's, great salads, and more! On-site pool is salt water, and smaller size, but great if you need to cool off. Beach towels and chairs are provided at desk.On a side note, If you're looking for great places to eat, there is a place a little ways away called 'Da Spot Health Foods & Juices' - which is an amazing place to eat for cheap (10$ for a huge plate) - they serve many types of chicken & other meat dishes....worth looking them up on google.They offer parking for $25/day or you can park a few blocks down at the Waikiki Banyan for $15/day. Boogie board & umbrella rentals are pricey at the beach (10-20/hr) so we ended up buying some cheap boards and umbrella at Walmart and just leaving there rather than packing home.If you have a car and want an amazing beach with white sand, blue water, and no rocks/coral, check out Kailua Bay (Kailua Beach Park) - parking can easily fill but you can also park down the residence streets or in the back alleys - just park in front of someones house - everyone does."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 14,
        "expertise": 0.0038878179540600003,
        "user_cities_visited": 24,
        "review_days": 0.16867469879518002,
        "helpful_class": 1,
        "review_text": "This is our first trip to Oahu after a couple of earlier visits on the Big Island. We are HGVC owners but didn't know anything about this property prior to arrival.If you are flying into Honolulu International Airport, reserve a taxi pickup in advance. The taxi stand at HNL is the worst we've ever seen. Our confirmed Charlie's Taxi driver picked us up within 10 minutes which saved at least 30 spent waiting in that loooong line. Charlie's is also the hotel's official outbound cab as well.Right away, you will find that the Grand Waikikian is an expansive property. (My fitness tracker estimated a half-mile round trip between our room and the Paradise Pool.) GW is one of seven towers that make up the Hilton Hawaiian Village Waikiki Beach Resort.Our one-bedroom unit was nicely decorated and very comfortable. We had an ocean view room on the 23rd floor. The room is furnished as any other HGVC property--everything you need here to cook, do a load of laundry etc. The elevators (4) were prompt enough. When a big group moves in, it can overwhelm the small elevator lobby. Because the rooms are equipped with kitchens, there is no restaurant or even coffee shop in this tower. If you want the livability of a condo with on-site meal service, this isn't your property.Easy check-in at the spacious lobby. There is a small store near the elevators for food, toiletries, etc. they have a nice selection from sushi to soft drinks, frozen foods to fashion magazines. There are several concierge stationed throughout who can help book outside activities and also serve to guide you to HGVC presentations. We hadn't planned to attend one while we were here (the \"owner's update\" is mostly up-sell) but the $100 toward a helicopter tour reeled us in.Beyond the GW tower, the entirety of the HHV encompasses more than you might imagine. The property is arrayed around the Mid-Pacific Conference Center and bordered by the Pacific Ocean and Duke Kahanamoku Lagoon. There are tons of places to eat, shop, swim and relax within HHV. There is even a post office/FedEx business center here. We walked a few blocks for groceries and along the beach but you wouldn't need to leave HHV if you don't want to.The first thing you need to do here is take advantage of the free walking tour. Justin B. was a fantastic guide: knowledgeable, personal and fun. We discovered a few places that were not obvious (the Italian place is easy to miss) and sampled lots of goodies from the shops, from coffee and chocolate to cookies and cake to nuts and ice cream to smoothies and an obscenely good coffee butter. Certainly there is a commercial aspect to this tour but you get so much more--a history of the property, an introduction to the beautiful flora and fauna found on the grounds, a little architecture appreciation, knowledge of Hawaiian and Polynesian traditions. DO NOT MISS THIS TOUR!There are other on-site opportunities that we did not personally experience. From our room, we looked down on the luau; the fire show and dancing looked and sounded like good entertainment. We will not be here on Friday when there is a special show for those on the property (modest cost, paid thru room charge only to limit to guests). It features music and a fireworks spectacular. Both these would appear to be interesting attractions.While in Hawaii, we like to hit the pools. First day was Paradise Pool off the Grand Parlor. It has slides etc. for kids. Not a bad pool which attracts families. We moved on to the Kalia pool next--a small pool with nothing other than towel service and perhaps the best sun exposure of any of the pools. Did not try the Super or Tapa pools as there are enough palms to make sunning there a little challenging. (Hey, it's Hawaii--we are going back home with tans.)The beaches and lagoon are terrific. Note: these are public beaches so don't come thinking they are reserved for property guests only. There is a jetty near the lagoon where surfers gather and we witnessed wedding photos being taken at the lagoon. Actually, every day we have been here (5) there was a wedding function somewhere on the property.Staff have all been very helpful and friendly. Can't say enough about Justin's walking tour. We enjoyed drinks and pizza at the Tapa Bar and also a nice meal at Tropic.Many will comment that this location is as much metro as beach and that certainly is true. Several cranes poke through the skyline as other hotels rise; flights from HNL and excursion helicopters pass over with regularity. From our balcony, there is road noise from the sometimes intense traffic. Yet the walkway along the beach and the green space of neighboring Fort DeRussey park can be relaxing. The night life in the village can be boisterous and invigorating. There are lots of people--couples and families from all over the world--who come together in the HHV environs which may or may not be your idea of a vacation.Bottom line: If you are looking for a serene, secluded tropical island paradise, the Grand Waikikian HGVC may not be what you are looking for. If you want a little bit of everything--a nice beach, lots of nearby activities, on-site shopping and entertainment with generous big-city off-site options and a global vibe, this might work nicely. Overall, for us, a very nice property and an enjoyable stay"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 14,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 5,
        "review_days": 0.9052573932092001,
        "helpful_class": 1,
        "review_text": "I stayed in an oceanfront room with my husband and two children aged 12 and 9.As stated plenty of times the location is absolutely prime! If you get an oceanfront room your room will have equally as good a view as a Royal Hawaiian tower room at a fraction of the cost ( i know because we stayed in a tower room at Royal Hawaiian last time we came).You cannot compare the Outrigger to either Moana surfrider or The Royal Hawaiian. The Outrigger has no street presence or old world charm. It is dark feeling and not a \u201cpretty\u201d hotel but it does have a Hawaiian feel that is not tacky.The rooms are decent size (at least in oceanfront room). Our room 1026 had two double beds and a comfortable sofa bed. Has a small fridge in the bathroom \u200d\ufe0f coffee maker (drip coffee style) again in the bathroom but not kettle (you can ask for one).As also mentioned before the pool is very small and the pool area pool chairs etc feel very cramped. Also because you need to walk through there to get to beach i cant imagine it would feel relaxing sitting in those pool chairs as it would be super busy.BUT you have a spectacular beach right at your feet. And all the shops are right there for you also!!! You are in the heart of all the action.Special note on the elevator. They are slow and have a funny system and only 3 of them. So more often than not you will be waiting a long time and feel like a herd of cattle being squashed in.My last comment is that if you have loads of money to spend then go to The Royal Hawaiian or Moana Surfrider. If you are on somewhat of a budget but wabt a good hotel in fantastic location then this is a great hotel!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 27,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 17,
        "review_days": 0.6571741511500541,
        "helpful_class": 1,
        "review_text": "We are on an 8 week trip and only had a two night stop in San Francisco. This was our first time to California and San Francisco and the reception staff were very helpful in giving us advice on where to go and what to do. We arrived at 5 pm just in time to enjoy a complementary glass of wine and the opportunity to meet other guests. The room was great, we only used the restaurant for breakfast, food good and staff prompt and courteous. If we had stayed longer we would have taken advantage of the bikes which the hotel have which are free to guests."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 35,
        "expertise": 0.006183056056166001,
        "user_cities_visited": 153,
        "review_days": 0.09857612267250801,
        "helpful_class": 1,
        "review_text": "Close to the museums and the White House. The staff, from the valet to housekeeping were very interactive and responsive.  The massive lobby gave a nice place to hang out and people watch.The elevators, which are new, are interesting in that you select your floor in the lobby and it assigns a specific car to you.  Cool for us techies.The rooms seemed to be brand new with very large TV's and wonderful beds and linens. This is a well-maintained property as you would expect from the brand.  The restaurants are a bit pricy if you must eat in but there are also very reasonable places close by.There is a permanent Zipcar location across the street if you can't get somewhere by Metro or need more flexibility than a cab. Overnight valet is a bit ridiculous."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 36,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "I stayed here for business but had to bring my 2 kids. The room was cozy and there is a small fridge and microwave so that we can bring food for the kids ready in the room.  There is cold drinking water (and empty PET bottles) in the hallway so it was nice to be able to always bring them when going out (in hot summer). TV was not working in the beginning but the staff was fast replacing. Parking is a little difficult but it is probably difficult everywhere in Chicago... one way streets everywhere. Overall it was a nice stay!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "We had the pleasure of staying at Moana Surfrider for 7 nights. This was our 3rd trip to Hawai'i. We were attracted to the beautiful historical building and the fact we always ended up spending most nights having dinner and enjoying the ambience and beautiful live music in their courtyard on our previous trips, it made sense to stay here on our next trip. We will never stay anywhere else in Waikiki again. We absolutely love this hotel - unbeatable location and great facilities. A big shout out to Pierre - instead of accepting our tip for bringing us to our room, he suggested we keep the money to buy our son some ice cream. Bless him! We can't wait to stay here again."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 9,
        "review_days": 0.7420591456736031,
        "helpful_class": 1,
        "review_text": "Stayed here with my husband during our business trip to SF.  The hotel is really cozy and the staff is extremely friendly and helpful.  Nahid, Devin, and Alejandra at the front desk went above and beyond to accommodate our needs.  I especially love that if you opt not to have daily room cleaning service and you hang a special tag on your door, they donate money to help senior dogs.  Some perks about the location: right next to the ocean (ask for ocean view room), free YMCA gym next door (with lots of amazing classes), and it is right next to Yank Sing (to-die-for Chinese Dim Sum).  Highly recommend this hotel whether you are here on business or for fun!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 12,
        "review_days": 0.020262869660460002,
        "helpful_class": 0,
        "review_text": "Stayed here for the second time and absolutely love this place. We stayed in a One bedroom unit with King bed. The room is incredible. I has a complete kitchen. It's like a new, fully furnished upscale apartment. One of the greatest things it has going for it is a large jetted tub. In addition there is a  separate large shower. The place is huge and I think it is a great value for the money. Parking is easy and no extra cost.  In addition it's quiet because it is away from the strip. There is security in the elevators which is nice.  Staff was very friendly. The woman at the front desk was great. Excellent experience. The only thing that would make this place perfect is if the pool was open til midnight or ten instead of 6pm."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.10952902519167501,
        "helpful_class": 0,
        "review_text": "Our room was very clean and well presented. Good location, to get to local shops and to go on tour from.We had a very special dinner in the roof top restaurant, lovely meal and the staff were really wonderful. The worst  part of our stay was all the markets in the street but we knew that is part of Bangkok."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 41,
        "expertise": 0.0044135495972630005,
        "user_cities_visited": 20,
        "review_days": 0.5317634173055861,
        "helpful_class": 1,
        "review_text": "This hotel is fantastic. The staff actually texts you before and after your stay. I am a Hilton Diamond member but I have never seen service like this. The GM of this hotel obviously excellent at his/her job. Also, the staff is friendly and can solve issues. I actually had the wrong date booked (my fault) and Hilton honors could not fix it but the hotel could. Also, the rooms are very nice and the hotel is in a great location. Also, the breakfast was perfect. There is a lot of selection."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 23,
        "expertise": 0.001782251172115,
        "user_cities_visited": 412,
        "review_days": 0.228915662650602,
        "helpful_class": 1,
        "review_text": "Well, it is the Ritz. The floral arrangement catches your eye right away. The deco is just simply classy and warm. The bed, OMG, I checked with the concierge for the brand and style for my home the next morning.Service and food in the hotel is certainly world class. One of those hotels you would love to visit all the time."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.041073384446878004,
        "helpful_class": 1,
        "review_text": "Great artsy hotel and good service. Very clean. Perfect location. But, if you value sleep, difficult to achieve. Doors banged all night and party in the hallway three nights in a row, two nights until 5am. Request to return to rooms were ignored."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 3,
        "expertise": 0.00040982960546,
        "user_cities_visited": 12,
        "review_days": 0.40416210295728305,
        "helpful_class": 1,
        "review_text": "First, the hotel reservation was made on the phone. The man helping me make a decision was extremely helpful in looking for any and all discounts possible. Then he made sure to make note that we were visiting for my husband's birthday. When we checked in, the front desk was extremely friendly and welcoming. She upgraded us without us asking, to a suite for my husband's birthday. It was a very nice room and amazing location. Very happy with the cleanliness, the convenience, and the hospitality. Could not be happier!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "Spent 4 nights to attend a conf at MxD, starting with a nice Father's Day dinner at Booth One. You can feel the history in the room, which is comfortable and quiet. They offer a convenient ride to MxD. Fully enjoyable stay!!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 3,
        "review_days": 0.44359255202628606,
        "helpful_class": 0,
        "review_text": "The place is Fantastic with the Pool on the ROOF. \"why I go there now for more than 20 years\" It beats most Most Motels or Hotels, but not the Big Boys!!!! But Price wise a really nice place for home away from home with little or no work. And if you Stock up at Von's on Tropicana for your visit you can save even more, but sign up for the card to $ave a lot!!!! I'm from NJ and everyone is nice there, but do be aware of the sales force who will try and sell you on a Timeshare there. Timeshares can be good only ifYou can afford itBe able to pay the Maintenance fee each month along with your LOAN PAYMENTUSE IT and USE it WISELY for YOUR COMFORT!!!!Don't let any Sales Person Talk you in to SOMETHING YOU REALLY CAN NOT AFFORDAND THEIR INTEREST  RATES are HIGH!!!!"
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 19,
        "expertise": 0.0011532665557230002,
        "user_cities_visited": 24,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "We took a brief respite from our brisk afternoon cherry blossom stroll. After passing through security and the metal detector friendly service and great bar ambiance awaited. The tasty hot toddies made a most excellent break."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 15,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 39,
        "review_days": 0.47261774370208104,
        "helpful_class": 1,
        "review_text": "When we arrived we were told that the only room available with a King size bed was in a smoking room. After a long drive, we just wanted to sleep so we took the room. They told us if we wanted to change the following day we could! We were on the 17th floor and the hallways were pretty old. Doors full of scuff marks. However, the room itself was decent.  We did notice a stain on the top white sheet and called housekeeping to replace. They came by in less than 5 minutes and replaced everything to ensure everything was clean and proper!Our room was located in the North Tower which was a distance from the parking garage but it is free parking so, a little walk won't kill anyone.  This is not a pet hotel, so it was rather difficult when you have a service dog.  We had to walk a few miles to find a place for our service dog to do his business.The only complaint I have would be the earplugs provided in the room.  The tower is right next to Fremont Street which begins hopping around 4 pm. The decibels are ridiculous so when we went to bed around 11 pm, there was no drowning out the sound. The ear plugs provided did not form into your ear so you could still hear everything. I had to go to the Walgreens and buy some heavy duty plugs to sleep the rest of our stay there.Overall for the free parking and no resort fees, it was fine. The staff was friendly once you asked them how their day was, otherwise they were strictly business. And there is no wifi unless you are will to pay $8.99 a day for it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.028477546549835003,
        "helpful_class": 0,
        "review_text": "First of all I would like to say that we are a local family that loves to stay in hotels both here and abroad. We took a one day Staycation (vacation spent at home) because it is Prom season and our son had their Prom at the nearby Hale Koa Hotel. Because of traffic and parking in Waikiki we did not want to have to fight either on the night of the big dance, so we decided to book a stay at the Luana. What an experience!  I called the hotel the morning of our arrival and asked if we were able to check-in early. Jordan answered and stated that it was fine to come early as we could spend time in the pool and our bags could be held in the bellhop room until our bags were ready. It was a beautiful day and our daughters were eager to get into the pool, which is heated and perfectly sized for their swimming needs.  Adam was the valet that took our car and insured us that we had in/out privileges any time of day and full access to our car throughout the day.  The whole staff was very helpful and friendly no matter time of day.  We were able to get into the pool while we were waiting for our room. Another plus was the fact that the fitness center is located next to the pool so that my wife and I were able to exercise and keep an eye on our kids at the same time as they frolicked in the pool.Time to check-in and I went to the front desk to request that our room had two queens rather than a single king in the category I booked... one bedroom suite with kitchen.  I was informed that everything was taken care of and instead of the the one bedroom suite, we were upgraded to the two bedroom suite with two full baths and kitchen.  What a surprise and impression that was made for my entire family.My son and his girlfriend were able to prep for their Prom in the spacious room,  We were able to take amazing pictures of everyone on the private balcony. The beds were very clean and comfortable. The resort fee offered many extras that was an added value to our stay... unlimited free DVD and game rental, free daily paper, free shuttle, and others.Overall, an amazing staycation with perfect weather.  Even though we only stayed one night, I can guarantee that we will be back!  Thank you for an opportunity to make lasting memories with my Ohana....family.Mahalo!  The Young Ohana"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.172508214676889,
        "helpful_class": 0,
        "review_text": "LOCATION: The location is great and quite. The pacific union club, the church, the fairmont hotel are all nearby. Still downtown area but away from the crowd.SERVICE: I check in at late night around 12AM. Only the night auditor is at the front desk. There is no one in line but it took me 15 minutes for the check in process. After I get in the room, I try to contact housekeeping for feminine product and the operator said he have no access to the housekeeping product at this time and I have to call back next morning at 7AM. So I have to leave the hotel to get the product from Walgreen at 1AM. In general, the staff are all nice but I believe it can be betterROOM: Room is GREAT. I had a king room and it is huge. Even it is a old hotel but the room is pretty new. Love the bathroom and the bed is really comfortable as well.The shampoo and lotion are from L'OccitaneOVERALL\uff1a Will revisit this place and I got a great deal on Hotwire so cannot complain too much for the price i paid. I know the hotel have pool but I didn't have time to check it out. I stayed for only one night and left early."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 24,
        "expertise": 0.0011425398554200002,
        "user_cities_visited": 18,
        "review_days": 0.49014238773274904,
        "helpful_class": 1,
        "review_text": "This hotel was a real disappointment for us. Their slogan Whatever/Whenever should really be the opposite. They basically charge extra for everything like $70 USD for guests per night! Go next door to Olympic Garage and they charge 39 USD so dont make the same rookie mistake as us!. Internet its also some outrageous price like that. We have stayed in hotels and airbnbs all over the world and work remotely so Internet is a big necessity. This system of hotels feels really obsolete and I cannot believe they try to squeeze every dollar like that. Also, the business centre is closed on Sundays so you can forget about that. Hotel staff were OK but not really concerned about real service, we ended up leaving an item behind and when you call Christine at reception she doesn't really give a damn about you or your problems and item was lost eitherway. Even the water cooler in the lobby was always empty! Details like the bath curtains were ripped, squeaky and slamming doors all night etc. For this \"luxurious\" attempt of hotel, a lot of details get overlooked. We visit Seattle quite often and the location of the hotel its good but really noisy and busy. Overall feels very soulless and If this is a special occasion I would look a little further."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 11,
        "review_days": 0.22398685651697703,
        "helpful_class": 0,
        "review_text": "New Hotel. I walked from Lower West side (1.6k) to the hotel past very nice cloths and art shops. The hotel had a compact reception and a reasonable sized bedroom and bathroom. It has an austere design with concrete walls ans exposed iron beams. Its priced right and I was happy with it. pretty certain there are zero amenities in the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.185104052573932,
        "helpful_class": 0,
        "review_text": "This Hotel was booked for a conference months in advance. After a 9 hour journey with tons of paper work, I was very shocked to find out about \"construction' work taking place by the cleaner and some signs on the door. I received no email, no phone call and not even told on checking in by the staff. The drilling started at 9 am and other work noises started prior at 8:30 am. The noise literally went through into bedroom and the whole room was vibrating. I could barley do any work or ever have a lie in. It was almost like noise torture. I had to for most of the time I went in really early or after the conference took my work to a near by Starbucks.Despite telling staff about this, they seemed little phased about it and expected me to just accept it. I am very angry still about the whole experience.The location was perfect for being close to main downtown area and also getting to work related locations.The bedroom was clean and wifi access was good. If you are looking at facilities there are no milk/ cream for coffee. No fridge. The safe worked fine.Oh also if you have a heavy suit case bare in mind the check in desk and where you maybe staying could be on a completely different side so don't drag your bags up the stairs till you know!Avoid this hotel if you can, in particular the next couple of weeks or find out when the work has ended!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.137458926615553,
        "helpful_class": 0,
        "review_text": "Good location near a metro station. Room was comfortable. Bed and pillows really nice. Bar and restaurant were fine. They open late, I was able to relax after a hard day in the city. Pool too small, but the gym is fine."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 12,
        "expertise": 0.001464224900173,
        "user_cities_visited": 18,
        "review_days": 0.21467688937568402,
        "helpful_class": 1,
        "review_text": "Staff: fabulous; location: fabulous; room comfort: fabulous. The breakfast is delicious and the hotel bar is the haunt of White House insiders. Why wouldn't you stay here? Nothing was too much trouble for the staff and the feeling of quiet and discretion puts you immediately at ease."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8176341730558591,
        "helpful_class": 0,
        "review_text": "Everything about our stay at the Park Shore was first rate. All of the staff we met were very friendly and knowledgeable. The little things such as providing beach towels, beach chairs and beach umbrellas for guests gave new meaning to customer service. We did wish our room had a microwave, rather than having to go down to the pool floor to use the one there."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 17,
        "expertise": 0.009060036534382001,
        "user_cities_visited": 4,
        "review_days": 0.1013143483023,
        "helpful_class": 0,
        "review_text": "Parents with two teens loved our entire stay on the tenth floor.  We used Metro trains daily, a few buses, and a couple taxis.  We discovered the shopping and dining riches of nearby Georgetown a little late in our trip, so don't underestimate your options there.For us, having a king bed and a separate room (with sofa bed and roll away) for the kids with a door in between provides peace and comfort when we travel.  I must have considered hundreds of hotels and even vacation home rentals before choosing the Avenue Suites for our 9-night stay.  For the price, we enjoyed more square feet, privacy, and even a full kitchen.  This saved a lot of hassle and expense in the morning because we were able to stock our full-size fridge at Trader Joe's across the street. This helped us get all four through shower routines and on the Metro train early enough to arrive at sights before the crowds.Some lesser known benefits of this location is that is within walking distance of the Kennedy Center, the Georgetown Waterfront, beautiful parks that are uncrowded, and great restaurants!  Transportation is a short walk away no matter what you want.  Taxis are plentiful out front of the hotel on Pennsylvania, buses - including the inexpensive DC Circulator are within 1 block.  We flew in to Reagan National Airport and took the blue line train directly to the Foggy Bottom stop and then walked about 7-8 minutes to the hotel.  Don't overlook other routes to and from the metro station.  The most direct route crosses multiple intersections at a circular interchange.  One of my favorite routes was due west from the station along tree-lined streets and old Georgetown-style walk-ups and then north to the hotel. There were fewer busy intersections on that route and it was just a pleasant stroll.The hotel itself has the appearance and ambiance of a boutique hotel, but is ultimately about the caliber of a decent Holiday Inn or similar chain hotel. I only say that because many people looking for boutique expect plush rather than adequate. It was more than adequate for our needs the entire stay.The restaurant and bar have a nice appearance, but we didn't need them during our stay.  A hairdryer is provided as are basic pots, utensils, and about four of each for utensils and plates and glasses.  Laundry in the basement accepts lots and lots of quarters.  The workout room has one of each of the basic machines and a couple exercise balls.Staff was always pleasant and aimed to please.Some of the local places we enjoyed while we stayed there are: Rocklands BBQ, Tony & Joe's, The Kennedy Center, Farmers Fishers Bakers, Pinstripes, Baked & Wired.  Don't overlook the free nightly concerts at Kennedy Center at 6 pm.  Rock Creek Park is nearby.  The historic estate, gardens, and decorative arts collection of Marjorie Merriweather Post, \"Hillwood,\" is a 15 minute cab ride away.Of course we did all the historical monuments and museums downtown via metro trains.  That was the main focus of our trip, but the Avenue Suites was the perfect place to rest after a long day on our feet!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.552026286966046,
        "helpful_class": 1,
        "review_text": "We stayed here two nights during an adventure to the East Coast and everything was amazing. Our room overlooked the lobby and both the room and view were absolutely gorgeous. The bed was so comfortable I could have slept for two days straight. The staff was also super helpful and top notch. For example, we didn't know you could go to the top of the clock tower and see the entire city (and it seemed many of the tour guides in DC don't know either) except that Victoria at the front desk staff made sure to tell us when we checked in, as we arrived before the tower closed for the day and still had time to see it. The view of the city from there is stunning and there is no admission fee to go to the top of the clock tower either. The doormen were also kind and classy. We had to catch a train to NYC and checked out very early in the morning, but they made sure we had a ride waiting to get us to the train station when we left. The location was also awesome. There was a Starbucks just around the corner and we were within walking distance of everything we wanted to see, including the monuments and White House. This hotel is first class all the way. I hope we'll have an opportunity to come back, as I literally felt like a princess staying here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.38116100766703104,
        "helpful_class": 1,
        "review_text": "Awful.  Everything of this property has gone downhill since its opening.  You cannot imagine my disappointment.  They don't really care about you at all.  My requests for my reservations request went unnoticed when I requested it at least three times for a room away from the noisy Luau above the parking garage.  The property is losing its appeal.  The new renovations have cheap looking furnishings and very uncomfortable.  They really need to improve their staff services.  It is a disappointment to the max."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 20,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 200,
        "review_days": 0.474808324205914,
        "helpful_class": 0,
        "review_text": "We were very happy with the property, our room, the view and service. The good was very good and most of the servers were great. We were here for 10 days, so had contact with a lot of people. The good news about the pool area was that there was lots of shade. The bad news is that it was tiny. I mean minuscule \u2026 the only area we saw to improve on. The pic is the view from our lanai."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 18,
        "expertise": 0.006611836800516,
        "user_cities_visited": 4,
        "review_days": 0.7135815991237671,
        "helpful_class": 1,
        "review_text": "Well worth the price right on the strip centrally located. The rooms were very nice not out dated the casino itself is pretty nice. Water pressure is really good, didn't have any problems with the internet. Parking is behind the hotel/casino with no direct access from parking lot to hotel but if you don't mind that not a problem.Rooms are well taken care of and the staff is very helpful and friendly."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 10,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 37,
        "review_days": 0.156626506024096,
        "helpful_class": 0,
        "review_text": "Me and my husband stayd at Luana for over two weeks in last February. This was our second stay in Luana and 4th trip to Honolulu. We simply loved it. Everything was so easy; staff was so friendly and we really felt the aloha! Location is best in Waikiki, it is so peacefull and still it is close to everything. Can\u00b4t wait until next March...we will return:)"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 8,
        "review_days": 0.056955093099671006,
        "helpful_class": 0,
        "review_text": "We got to the hotel and everyone was super nice.  The valet was fast and pleasant, front desk was quick and very nice.  The room was beautiful, trendy, chic and very clean.  I especially loved that they had FREE bike rentals daily in the lobby!The staff was amazing, super fast for any requests.  And by the second day, they knew us by name!  Really made our stay very relaxing and enjoyable.I would absolutely recommend this hotel to anyone traveling for fun or business.  Also, the location is very close to all the fun stuff to do in Seattle, walking distance to good restaurants, theaters, cafes, Pike Place, shopping, and a Starbucks on almost every corner... LOL!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 24,
        "expertise": 0.010482180293501,
        "user_cities_visited": 88,
        "review_days": 0.6982475355969331,
        "helpful_class": 1,
        "review_text": "On a recent visit to DC I decided to try the St Regis for a change.  Service across the board was terrible, rooms were poorly located and facilities were badly maintained.  I will never go back again.St Regis should pay attention: this property is now very poorly managed, in contrast to other St Regis properties worldwide.The room I stayed in was falling apart: literally.  Bathroom door didn't fit so couldn't close properly; fixtures including mirror and shower head holder and drawers knobs actually fell off.  Evidently no one maintains, and no manager checks maintenance.When I complained to the desk manager - an extraordinarily useless individual - the response was that he would send engineering after I left.  Huh?  He neither solved any problem, nor bothered to check the room, nor offered to change rooms, nor apologized.Overall, the property appears to be under-staffed.  Unlike other St Regis properties (e.g. Singapore, which I recommend highly) the so-called \"butler\" is non-existent: just a phone operator.  That was literally the response of the \"butler\" when I called for assistance - \"I'm just the operator.\"For this property, one positive is that the bar and lobby are nice.My recommendation: go to the bar but DO NOT STAY in the hotel.Any other 5 star in DC - e.g. Four Seasons, Fairmont, Hays Adams, Ritz-Carlton, heck even the Westin - is better than this.Appalling."
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 60,
        "expertise": 0.002612037647165,
        "user_cities_visited": 224,
        "review_days": 0.335706462212486,
        "helpful_class": 1,
        "review_text": "We stayed here for two nights. The valid parking is convenient and check in efficient.The rooms (we had a king size bed) are big enough an clean.The decoration of the hotel is very nice.We had a drink in the bar; good service and a good selection.The breakfast had a good section at reasonable prices.The location is super, close to the waterside and to all main tourist attractions.we would for consider this hotel next time in DC."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 27,
        "expertise": 0.001685310890735,
        "user_cities_visited": 37,
        "review_days": 0.47426067907995606,
        "helpful_class": 1,
        "review_text": "I've stayed at the Willard multiple times and am never disappointed.  The staff is beyond friendly!  Ali at the front desk always remembers me...very nice touch.The accommodations are top notch and the view is the best in DC. I can see the Capitol, Arlington, Air Force Memorial, Lincoln Memorial, Jefferson Memorial, Smithsonian and Washington Monument at once!I ordered room service and the food is fine restaurant quality, and brought in on a room service table with fine linens, requisite for a fine hotel.Thanks again!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 11,
        "review_days": 0.305585980284775,
        "helpful_class": 1,
        "review_text": "Booked based on reviews, it was a little smaller than expected but we received a very warm welcome on arrival. Advised the car park 100 yards was much cheaper to park in and help offered to move car there. The room was very clean, nice quality towels and bed linen. The hotel could probably do with a little refurb but has lots of character. There is wine tasting every evening at 5 but we got back too late from our exploring to have a drink on the house so did has drinks from the restaurant bar which was nice. There is no breakfast included in our stay so decided to try a couple of tips, one from the receptionist was to a place called Mai Mai ( spelling may be wrong! ) which was near by, I was a bit sceptical when we went in but have to they did souffl\u00e9 pancake stack with fresh berries and a lemon butter to die for ! Fly next door to the hotel was also a really relaxed and reasonable place to have a drink ant bite to eat. We stayed 3 nights, slept very well, beds were comfy and quiet. We really enjoyed our stay, location was good, staff very friendly and helpful, price reasonable for city and i would recommend!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.071741511500547,
        "helpful_class": 1,
        "review_text": "We were in town to visit my sister and her baby. ACME was the perfect place to stay, within walking distance to everything we wanted to see. It was easy to find, and the style of the hotel was fun without being pretentious. The room was nothing special, but the decoration was unique and made it feel more upscale. Would easily recommend this hotel for a quick visit."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 17,
        "review_days": 0.06407447973713,
        "helpful_class": 2,
        "review_text": "Attention to detail is what sets a good hotel apart from a great hotel. Trump does it right! My husband and I stayed there this past weekend and were very happy.  Initially we booked a partial-ocean view 1-bedroom suite, but the hotel had over-booked that room class and so they upgraded us to a 2-bedroom full ocean view suite! It was amazing and gorgeous! It came with a beautiful light colored d\u00e9cor, super comfortable beds and bedding, a completely stocked kitchen with pots and pans and a washer/dryer combo.  The hotel toiletries went beyond the regular shampoo, conditioner and lotion.  Among other things, they included a sugar scrub, body butter and bath crystals.  Loved the soak tub!! And loved the beautiful white shell lei presented upon arriving.Saturday morning we went to the beach, which was one short block away.  Trump sent us off with a beach bag with towels, water, sunscreen and fruit! Who does that?!The hotel is beautiful.  The location is central to lots of activities, food and shopping.  All of the service personnel were very friendly.  We loved our stay, would recommend it to all and will definitely be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.34446878422782,
        "helpful_class": 0,
        "review_text": "I had an excellent experience at The Oberoi, Dubai.The staff was courteous, helpful & prompt in all issues!Rooms are very comfortable, spacey and well furnished. Restaurants are awesome and quick.Overall, very impressive and pleased with my stay here. I would definitely stay here again and would highly recommend this hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 2,
        "expertise": 0.000331016219794,
        "user_cities_visited": 12,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "Would have preferred a hotel on the beach. If you like a busier area, accessible to many shops and restaurants, this is a perfect fit. The breakfast buffet was greatly appreciated, the rooms spacious for our family of four (traveled with our college aged kids), and the hotel clean. The courtesy room at the end of our stay was a pleasant surprise, allowing us with a place to shower before our flight took off. We were able to store our luggage safely as well. The valet parking and charges to park were almost like being back in Boston. We had amazing views of the ocean from our lanai. The refrig and microwave were nice plusses as well. Worth a stay!"
    },
    {
        "user_review_posted": 161,
        "user_total_helpful_votes": 40,
        "expertise": 0.001095848727643,
        "user_cities_visited": 48,
        "review_days": 0.13636363636363602,
        "helpful_class": 0,
        "review_text": "When I originally reviewed this hotel on 4/27/14, I heard back from the Hotel's manager with recommendations to book rooms with double Queen beds or a suite for more room which I have done and felt the space difference immediately.  I have now been back several times and always book the roomier accomodations.  The hotel has vastly improved their service and we've never waited too long for our car no matter the time of day.  The front desk staff at this hotel is warm and friendly.  The Suites have plenty of room when staying with our GW student and the 2 bed rooms are spacious for couples.  Cafe staff is always friendly.  Amenities at this hotel are good and its location on the GWU main campus can't be beat.  We'll be back in October!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 21,
        "expertise": 0.003665698137727,
        "user_cities_visited": 22,
        "review_days": 0.021358159912376003,
        "helpful_class": 0,
        "review_text": "Perfect location, the head concierge went out of his way to help us find what we needed. The breakfast and the afternoon snacks are definitely a plus, since it\u00b4s not common in Miami. The valet parking is expensive and takes a little while to pick up your car, but it seems to be the only option, so let the hotel clerk know you\u00b4ll leave in advance. The rooms are magnificent. I would only recommend doing something about the entrance, it\u00b4s a little rundown."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 84,
        "expertise": 0.0036310555975650003,
        "user_cities_visited": 150,
        "review_days": 0.45235487404162106,
        "helpful_class": 0,
        "review_text": "Back from noisy Lombard, this refurbished hotel is inviting with its heated pool and hammocks, a little oasis. Shopping and good restaurants in walking distance on Union and Chestnut. Our room had comfortAble bed and chairs, with a walk-in closet. The bath had new fixtures and a shower. Breakfast pastries were real, not the ubiquitous Costco offerings, and the coffee was similarly excellent.What is missing? Fridge, microwave, and coffee maker. Parking is $30 a night extra, but is the hotel slots are full there is an overflow lot nearby. And the clerk had no nearby restaurant suggestions, this in SF!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 33,
        "expertise": 0.003894957519585,
        "user_cities_visited": 14,
        "review_days": 0.8039430449069,
        "helpful_class": 0,
        "review_text": "I had a special event for me and my wife and I thought the hotel still in the same level of hospitality as it was 4 years ago but unfortunately the hotel ignored my request which I sent during booking my stay and when I arrived  to check in 4.00 pm , nothing was prepared and the front office staff said the room may be ready by 6.00 pm!!It seems that the hotel is no longer part of the group  of hotels (RAMADA , PARK IN.... etc) and for that the hotel is not up to the international standard"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 29,
        "review_days": 0.34665936473165304,
        "helpful_class": 1,
        "review_text": "As members of Anantara Vacation Club this hotel turned an average experience in Phuket to an excellent one in Bangkok. Breakfast was sumptuous..rooms were nice..staff very attentive ..the atmosphere of the hotel was buzzing. The guest lounges well looked after. Having free phones available for guests to use was an excellent idea and came in handy when we as a family had to split ways in massive shopping centres.The location is also brilliant. A few minutes walk from shopping centres, restaurants  and train station. It's a no brainer really .We will definitely be back again ..one happy family ! The management and staff deserve a pat on the back for the effort that goes into maintaining the hotel and thinking up excellent ideas like the phone ."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 28,
        "expertise": 0.001726652173524,
        "user_cities_visited": 27,
        "review_days": 0.46111719605695506,
        "helpful_class": 0,
        "review_text": "So fortunate to have found this amazing little gen in SF. The boutique property is classy and chic. I adored the divine service and genuine people working here. They actually care and make it obvious.The room had a great view with an extremely comfortable bed, large shower/bath with fabulous bath products. The property is in a great central location too.My biggest compliment goes to Tommy Fullove. His kindness and generosity helped make our trip absolutely wonderful."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.8099671412924421,
        "helpful_class": 0,
        "review_text": "We arrived after Midnight, the excellent reception from Sherif Mohamed, the Night Manager made the whole difference after a long-haul flight. We were extremely impressed with the professionalism of Sherif Mohamed the Night Manager who checked us in on arrival. He is a world class Hyatt employee who Hyatt should be proud of having him. His manners are exceptional, calm and courteous. The few minutes interaction with him made our whole experience of Park Hyatt Dubai amazing."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 15,
        "expertise": 0.007981168855051,
        "user_cities_visited": 10,
        "review_days": 0.031215772179627004,
        "helpful_class": 0,
        "review_text": "Everything and beyond what one would expect from a Four Seasons. The staff the rooms the location are all perfect for Bangkok visitors. Worth the cost to stay here. Close to skytrain as well. Would suggest booking a room not on the busy main street side"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 3,
        "expertise": 0.000799955864504,
        "user_cities_visited": 5,
        "review_days": 0.7223439211391011,
        "helpful_class": 0,
        "review_text": "I was pleasantly surprised with the hotel and room.  It was my first stay at this location and love the convenience of getting to the mall and surrounding areas on foot.  In the past I\u2019ve stayed in Waikiki but decided to change location and am happy that I did.  The Kona Tower room I stayed in faces the ocean so I had a partial ocean view.  The mall is  connected to a walkway by taking the elevator to the 2nd floor where the Executive Offices are located.  I think I\u2019ll be staying at this hotel every time I\u2019m in town.  Having a Starbucks in the lobby is a plus."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 31,
        "expertise": 0.0025300479489570003,
        "user_cities_visited": 132,
        "review_days": 0.072836801752464,
        "helpful_class": 1,
        "review_text": "Fantastic staff, was warm, cordial & quick to smile!  The hotel was spotless and beautifully decorated on all fronts.  Our room was a king (225) off the 2nd floor garden patio, it had marble floors, and hip styling in colors of tangerine and gray.  It was spacious & had heavy duty light canceling shades for those sleep-in kind of mornings.  We found 2 handy beach chairs stashed in our closet, and 2 extra beach towels were refreshed daily.  The bed was very comfortable, with lots of pillows and inviting linens.  The bath towels were fluffy and brilliant white.  They supply a nice hairdryer, I despise packing those bulky things.  Our mini fridge was well stocked with liquors, sparkling wine & mixers like Red Bull.  A nice mix of packaged snacks were also handy.  We were offered free breakfast for both mornings 9-11 AM, but we didn't partake.We loved the garden patio it overflowed with interesting plants, a varied mix of lush greenery including blooming orchids & bougainvillea; someone spends a lot of time tending to this mini-jungle.  We liked that it was just outside our door and had 2 separate sitting areas where you could relax, chat and even have a smoke.There was a 2nd floor lounge with a few public computers, and a couple of fresh water jugs one flavored with fresh pineapple, the other with cucumber.  They had a full bar & restaurant on the 1st floor.The hotel is situated in the heart of the Ocean Drive action, across the street from the beach & park.  It's very close to 'The News Cafe; a SB institution since 1988, serving Cuban Coffee around the clock and great food to boot, don't forget to hit their store to grab some SPF & a mag on your way to the beach.  It's also a few doors down from Mango's night club featuring pro salsa dancers and nonstop shows.  Gus the night mgr offered us comp cards that entitled us to free cover & a bogo Mohito at Mango's.Overnight parking is by valet, and I think ran $39/night.Based on this visit, we would return in a minute!  One suggestion for management, please correct your phone number on the Trip Advisor website!  The poor guy in Kansas who answers says he can't even see the ocean from there!"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 65,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 216,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "We stayed in room 916 for 5 nights and wow, what a view as you walk in the room! We had a wraparound beachfront balcony overlooking the beautiful beach and round to the downtown skyline - blue sea and blue sky - fabulous!Pros of our stay:Lovely clean, bright reception areaGood location right on the beachfrontGood size room, panoramic windows on 2 sidesVery clean everywhereClose to good restaurants within walking distanceAway from the hustle of South Beach but close enough to the main drag - 5/10 minutes in a taxi or 20 minutes' walkThe concierge was excellent (sorry we didn't get his name) - he gave us a recommendation for a fabulous restaurant on South Beach, Otentic, where we had a great nightThe beach bar sold good cocktails and the meals were all freshly madeThe staff were helpful and friendlyWe hired beach loungers and umbrella on the beach in front of the hotel for $25 for the whole day (including beach towels and water) which we thought was good valueCons:The air con was poor - even set on 50 degrees the room was still far too hotThe restaurant menu was uninspiring - burgers etc - so we didn't eat thereThe bar was too small and too brightly lit - no atmospherePlain corridors painted pale blue and no artworkThe carpets throughout could do with a deep cleanThe pool is very small with only 20 loungers and no shade until late afternoon when the sun moves around the buildingYou can't get from reception to the basement carpark so have to walk out of the entrance and along the street next to the hotel which is no fun in Florida's heavy rain!There are only 20-30 parking spaces in the carpark - we had a permit and always got a space but imagine it could fill up quickly at peak timesOverall we had no problems at all during our stay and would definitely come back again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.915662650602409,
        "helpful_class": 0,
        "review_text": "Hotel location really convenient for a solo or family travelers. Good foods, transportation convenience and places to visit are near hotel. Makes ones adventure more fun. It would be really nice to try and stay with Red Planet Hotel Asoke!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 637,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "Better than average overall and a good value if you book on-line.I think I read every review on TravelAdvisor and Yelp. Yes, the location is great because you have easy access to the Farragut North & West Metro lines.It's on Rhode Island, just off M St & Connecticut.I booked a Queen room for a Sunday night on their web site and got it for $95.00 including tax.The room was clean, the bed was comfortable and the bathroom was well equipped and not large but not tiny either.I would have no second thoughts about recommending this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.940854326396495,
        "helpful_class": 0,
        "review_text": "Good Hotel ..Superb location .We stayed at the premium deluxe room on the 48th level  ..The room is huge with nice sky view ! We enjoyed great hospitality from  polite and helpful staffs ...We had an extremely pleasant stay and will come back again for our next trip.."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 19,
        "expertise": 0.002254871172448,
        "user_cities_visited": 19,
        "review_days": 0.35980284775465504,
        "helpful_class": 0,
        "review_text": "We had an incredible room on the 36th (I think) floor with amazing views across the city. The hotel itself is so modern and couldn't be in a more central location just off market street. It's a little on the expensive side but that's what you expect in San Francisco."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 29,
        "expertise": 0.002359700420642,
        "user_cities_visited": 84,
        "review_days": 0.015881708652792002,
        "helpful_class": 2,
        "review_text": "This was recommended to my partner and I after we struggled to find a decent hotel in a safe neighbourhood in San Fran for a reasonable price. We didn't realise there was a big conference on the time we were there and that was the reason hotels prices were jacked up so much. Then we were told about the Mosser. It is in a street off a Main Street where you'll find all the shops, cafe, atm's, tram, bus that you need. It's very safe day and night. We got the shared bathroom option. It wasn't so bad. The room as expected was very small. Expect to walk on the bed/ontop of each other to get to the sink/your suitcase. The room also gets really hot and stuffy so keep the fan on which has three speeds and open the window for fresh air. Hairdryer, robes, towels, iron and board are provided. The muffins and coffee/tea in the morning are really nice touch. Muffins were delicious! Wifi was great, no problems there. Staff were super friendly. There are also laundry facilities on the basement floor which is really handy when you've been travelling for a while and need to wash clothes! Just make sure you have quarters for the machines. I would definitely stay here again, but would look at a room with private bathroom."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 9,
        "review_days": 0.12814895947426,
        "helpful_class": 1,
        "review_text": "The hotel is very nice and convenient to all of the sights of DC. The cost for parking is ridiculous so we parked the car at Union Station during our stay and just made the 5 minute walk over to the hotel. The staff is friendly and welcoming. The hotel has a very nice fitness center with lots of workout equipment and a bathroom with a shower. The housekeeping staff is very attentive. I always keep the \"Do Not Disturb\" sign on the door when I travel because I don't trust people coming in the room when I am not present. The housekeeping manager called and asked if we needed anything because they did not get to clean the room which I found to be outstanding because I usually have to call.There are only a few reasons why I did not give the hotel 5 stars: no microwave or fridge in the room, wifi cost $10.99/day unless you go down to the lobby, parking expensive $46/day, and renovation in the lobby was very unattractive."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 25,
        "expertise": 0.002137302258674,
        "user_cities_visited": 35,
        "review_days": 0.383899233296823,
        "helpful_class": 1,
        "review_text": "Ive stayed here before and loved this hotel so I decided to return. It turns out there is a lot of construction work in the hotel and the lobby and dinning facilities are unavailable. On the day that I had a late start, I was woken up by the construction work! Worst of all was a scheduled power outage that coincided with my arrival. I only had 30mins to unpack and unwind after a 24 hour trip to Washington...very disappointing. The upside is that the staff are still as friendly and helpful as ever. I hope the refurbishment ends soon and that I can be a return customer again!"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 32,
        "expertise": 0.002141211199542,
        "user_cities_visited": 161,
        "review_days": 0.64512595837897,
        "helpful_class": 0,
        "review_text": "We loved our stay at Pranakorn-Nornlen. In fact, after arriving, we almost extended our stay to enjoy it for a few more days! Its just a very unique and wonderful little hotel. Very cozy and quiet and the staff are terrific. Good food available on site to enjoy in many of the wonderful seating/relaxing areas. Great location for getting out and about also. You NEED to check this place out!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 57,
        "review_days": 0.031215772179627004,
        "helpful_class": 1,
        "review_text": "We are half way through our ten night stay at this wonderful Hotel. It is situated a short walk just off the strip. All the rooms are very  spacious suites with everything you need for a relaxing holiday.All staff are extremely professional and friendly. Everywhere is spotlessly clean and well maintained. We are here to celebrate my Husband's 70th birthday, and the hotel gave us champagne and chocolate covered strawberries, which was a lovely gesture. We would highly recommend this gem of a hotel to anyone who is thinking of visiting Las Vegas.I"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.323658269441401,
        "helpful_class": 0,
        "review_text": "Very friendly and helpful staff.  Cozy wine and cheese happy hour each evening.  Tasteful decor in room and the common areas.  Family friendly restaurants within walking distance. Great location. Rooms and beds were comfortable. Clean."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "Terrible experience - no one answered the phone any time I called from the room. The room I was given was fine, but the door was ajar and unlocked when I checked in and the staff didn't seem to think there was any safety issue with that - they sure didn't respond as if it mattered. I'm a premium Hyatt member and have stayed in probably 1,000 hotel nights over the years. Not going back here. Safety is kind of a basic hotel function, folks. Makes me wonder if your staff would know how to handle an emergency..."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 3,
        "expertise": 0.000331016219794,
        "user_cities_visited": 83,
        "review_days": 0.6018619934282581,
        "helpful_class": 0,
        "review_text": "First time in Seattle, and this is a high class place to stay. I enjoyed hanging out in the lobby in the early morning hours (I'm an east coaster), and could get a ton of work done. The room was great, and I was introduced to the JBL Horizon Alarm clock. I loved it so much, I bought one for my home."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "I have stayed repeatedly at the Hyatt Centric Fisherman\u2018s Wharf. Usually I am traveling for business, but in this instance it was family vacation.Although we only stayed for one night, the entire experience from check-in, room stay, through to check out the following morning was seamless and excellent. I would like to especially called out Lashanna at the front desk for her excellent service.While visiting San Francisco is never inexpensive, it is always helped by good value for service and quality delivered at properties like this. Thanks again, all the best."
    },
    {
        "user_review_posted": 389,
        "user_total_helpful_votes": 93,
        "expertise": 0.0010503453829470001,
        "user_cities_visited": 208,
        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "This was our second visit to this hotel and we were not disappointed! This hotel is just fabulous. Great location, on the beach and easy walking distance to all shops, including the big mall. The intial reception is friendly,  and very welcoming. Fabulous room with sea views. Swimming pool, gym and coin operated laundry. We will return!"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 28,
        "expertise": 0.002844820555627,
        "user_cities_visited": 15,
        "review_days": 0.33296823658269403,
        "helpful_class": 1,
        "review_text": "Once again, our stay on the Ritz Club Floor was perfect in every way. Vicky, Leo, and Zeny were the ultimate hosts: warm, generous, and eager to grant every wish. Continuous food and drink offerings in the lounge were delicious. One night we were off to Beach Blanket Babylon, which meant we would miss the evening desserts and cordials. No problem, as Vicky ensured there was a beautiful selection waiting for us in our room when we returned. The housekeeping staff is equally attentive, and water, towels, and high quality bath/grooming products were generously re-stocked. Check-in, bellman service, and valet were all top notch. The Ritz consistently provides top level service and amenities while maintaining a warm and friendly manner. This is becoming our \"Go To\" hotel for a weekend splurge. We will definitely return."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 5,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 11,
        "review_days": 0.42442497261774303,
        "helpful_class": 0,
        "review_text": ".Better than I expected. Not top of the line luxurious, but very nicely appointed.Everything was extremely clean.All the staff from the girls at the front desk to the woman setting up the breakfast were very friendly and helpful. Complimentary breakfast decent"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 10,
        "expertise": 0.007981168855051,
        "user_cities_visited": 1,
        "review_days": 0.585980284775465,
        "helpful_class": 0,
        "review_text": "Starting with the prosFriendly staffCoffee in the lobbyGood locationRefrigerator and microwave in roomNeutral pointIt\u2019s not spotless clean but it\u2019s not bad.  More attention to detail is neededI paid $78 a night and would not pay a cent more.ConsBed was rock hard and are low to the floor.Very small rooms.$10 per day resort fee (this place is not a resort). I assume it\u2019s to cover the cost of the WiFi that does not work in the rooms.  That was annoying and frustrating.Late night drunk karaoke an be heard from the bar downstairs (I left the fan on to help drown it out).The ac is above the bed to adjust you had to stand on the bed and stretch.Lighting is horrible.All and all I wouldn\u2019t recommend this place for a long stay.  I just wasn\u2019t comfortable the little time that I did spend in my room."
    },
    {
        "user_review_posted": 286,
        "user_total_helpful_votes": 158,
        "expertise": 0.0025717413999430004,
        "user_cities_visited": 444,
        "review_days": 0.49945235487404105,
        "helpful_class": 0,
        "review_text": "This gem is hidden away on a side street in Bangkok. It is tricky to find, but truly a treasure. Upon arrival, you will be greeted by name on a welcome board. The rooms are decorated with artsy touches that make it feel unique, homey and cozy. The staff were delightful and had wonderful customer service. The breakfast was five stars! Stations with both western and eastern dishes, fresh fruit, a coffee bar, drink station, crepes, omelettes, and lots of other delicious options. Highly recommend this amazing property!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 14,
        "expertise": 0.01348339401964,
        "user_cities_visited": 3,
        "review_days": 0.41237677984665905,
        "helpful_class": 3,
        "review_text": "We booked our Waikki eight day vacation through Westjet Vacations from Jan 11-18th and found this amazing gem. Our priority was a family hotel, clean, affordable, comfortable and CLOSE TO THE BEACH. We checked first on its reviews, googled the images and videos and of course, google maps for its location. On all accounts this hotel meet all our needs and them some.Location: Our goal was beach time and had no plans on staying at the hotel for extended periods of time except to sleep. There is no other affordable hotel that can compare to the location and beach access than Aston Waikiki Circle. From the lobby elevator to the beach is about 50 Meters. We were there for a restful beach vacation and this was it.The hotel was walking distance to everything.* Major Shopping was five minutes away.* McDonalds, Egg and Things, and ABC store right beside hotel. There are ten ABC stores within five minutes of the hotel* a variety of local markets close by depending on day of the week.* we bought grocery staples from the Food Pantry which is a ten minutes walk.* We preferred the surf shop two rights from hotel and one block back. The shop was cheaper and staff much more knowledgable than the Beach rentals.* Dukes is less than a ten minute walk and amazing patio.Service: No matter our questions and needs, the front desk staff were always willing to help. From Beach towels to extra room cleaning to directions and suggestions on restaurants, the staff were always helpful. They also went the extra mile for we arrived late at night (10:00 PM) and the front desk staff person suggested to come back the next morning because they had rooms on higher floors. We lucked out and were moved from Second floor to the thirteenth floor!There is also a tour desk opposite side to the Front Desk Office. We booked our Hanauma Bay tour through the desk with ease.Across the parking lot from the front desk is a Surf Board storage area. The Hotel suggests guests who are leaving to donate their beach things. We used inflatables, beach chairs, boogies boards, beach mats during our stay and when we left, we added a couple of inflatables and beach umbrella to the pile.Rooms: We travel a great deal and appreciate a good affordable, clean and comfy room. Its the only way we can afford to travel so often. Every room in the Circle is the same with two double beds, bathroom (shower no bathtub), large closet, air conditioner, fridge, coffee and tea maker, and small office area and deck space. The only difference is the views. We had an partial ocean view room and loved waking up to the sunrise and seeing the sunset before we were off for a late dinner. We regularly posted photos to Facebook and our friendly regularly asked where we were staying.There are two double beds with bed spreads. The beds for our family of four were soft and comfortable. I did encounter a man checking out early complaining about bed size and room size but clearly he had not researched the hotel before booking. This is not the Hyatt or Outrigger with the duvets on the king beds.Part of the charm of the hotel is the history. It is an older hotel but that was certainly apart of the appeal. The rooms were definitely freshly painted and all furniture were up to date. My suggestion is to stay here before some large chain buys it and tears it down to build a mega hotel.Family: My wife and I traveled with our tall 11 year old son and 8 year old daughter. The hotel was perfect for our family of four. The area was safe especially with a Waikiki Police office two blocks away. We arrived late the first night and walked no problem to Dukes Statue to donate our Leis and shopped at a few stores before going to bed."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.18565169769989,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at the hotel for 5 nights in November.They were very accommodating of my wife's request for a mini refrigerator - at no cost to us.We stayed in a Club Room, which means a higher floor with great views and access to the club lounge ( which is on the ground floor). This includes a wonderful breakfast, espressos and lattes all day as well as water and other cold drinks and snacks such as smoothies and fruit cups ( self serve from a refrigerator) and cocktails and hors d'oeuvres at 5:00. I love the convenience and strongly suggest taking that option.I found the staff to be professional, but perhaps a little in experienced. I had one bad event during my stay. I put the electronic DND button on and apparently, because it was on for 24hrs the security protocol kicked in. The security  staff POUNDED on our door, not once, but twice in quick succession ( I was sleeping and my wife was notdressed). They could have telephoned. They could have used the doorbell.I complained and found the response superficial, i.e. they restated the hotel policy.I received a generic apology note the next day with some fruit - kind of funny since as a club room guest I had access to fruit.Other comments, the gym is a little small and could use new machines and the door to my room needed some paint.In summary, I like the hotel and I will return, notwithstanding the issues.L Chandler"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 7,
        "review_days": 0.512595837897042,
        "helpful_class": 2,
        "review_text": "Haven't had housekeeping in a week. Complained but its not their fault. Woken up at 5am by some hooker in the next room screaming spank me. At least I didn't have to hear the constant rap music! Stay here if you live in a ghetto and want to feel at home."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 29,
        "expertise": 0.001872650445317,
        "user_cities_visited": 34,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "Had to travel to Vegas on short notice during a big convention. The Strip hotels were all booked.Finally found the Baymont. Reserved two rooms. Only one room was reserved when we clearly had the paperwork showing 2. They tried to have my business partner and I share a bed. After a lot of discussion they finally found a room with two beds. Not great, but at least somewhere to sleep.Room and bed were okay. Pillows a bit thin. Only one power plug in the room, high on the wall next to the coffee maker. Breakfast was passable to average. Eating area was small and cramped.  Could not call the front desk from the room. It only went to a full mailbox.Clerks seemed pleasant but confused at times. You got the impression it was simply your fault for staying there and do not bother them with questions or details.Still a +$20 cab ride to the middle of the strip depending on the time of day.I would rather stay at a Holiday Inn Express any day.In short, it is a bed and a roof. Sleep, eat and leave and you will be fine."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 5,
        "review_days": 0.105695509309967,
        "helpful_class": 0,
        "review_text": "Good budgeted hotel and good location.Not much variety in vegetarian foodHad to wait a lot to get a roomGood experience enjoyed a lot,very safe to travel in Bangkok as we were all girls.Hotel provided good taxi serviceExcellent swimming-pool,had a great timeGood jacuzzi and sonaMy grandson enjoyed kids room."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 26,
        "expertise": 0.0012921892431980002,
        "user_cities_visited": 75,
        "review_days": 0.07228915662650601,
        "helpful_class": 0,
        "review_text": "This new property is convenient and the rooms are large and comfortable avoid any room facing New York Avenue.  Even from my eighth floor room the traffic noise was loud and consistent.  Its a main drag and commuter traffic starts at 5 and the street does not quiet until midnight.  Stay on the other side of the building and I believe that you will enjoy what appears to be a fine hotel./"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.254107338444687,
        "helpful_class": 1,
        "review_text": "My family stayed at the Hampton Inn \u2013 Downtown Chicago for our first trip to Chicago.  The woman I spoke with at the hotel when I booked was very helpful.  She told me the $59/day valet parking was the only option at the hotel.  Since I had not been to the area and had 3 kids in tow, I went with it rather than walk several blocks to a self-park.Pros: location, breakfast, pool, cleanlinessCons: constant sirens from fire station, slow internet (remember dial-up speed?), lack of parking options, and leaving with $1470 in vehicle damage, but mostly how Hampton and HiltonHonors handled the situation.When I left the hotel, my van had several scratches on the side of the vehicle caused by the valet service.  The body show quote I received the next day was $1470.82.  I understand that these things happen, but what really disappoints me is the way it was handled by Hampton.  Hampton did refund the cost of my stay (far short of the repair cost), but made it clear that they were doing me a huge favor and accepted absolutely no responsibility.  Hilton Honors Customer Support just sent me back to the local manager.  The valet service was heavily pitched by the booking agent and the service was billed by Hampton (sales and billing by Hampton), but when there was a problem Hampton all but denied any relationship with the valet service.It\u2019s when problems occur that a company really shows how much they value a customer.  I have been a Hilton Honors member for a long time, and have regularly utilized Hilton hotels both for business and personal travel.  I would be fine if Hampton had only paid for the repair of the damage caused during my stay, but instead I need to justify my monetary loss by writing reviews."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 131,
        "review_days": 0.9047097480832421,
        "helpful_class": 1,
        "review_text": "Hilton Grand Vacations promised me a Hawaiian village and gave me what seemed like the equivalent of Venice beach.  Not \u201cresort-close\u201d to beach e.g. beach access on hotel property, but you must walk blocks through crowds and retail areas to get to the beach.   Rooms are small. Beds are full size and you can only double up small children.  Does not comfortably fit 4 adults as Hilton grand vacations promised.  Hotel said they\u2019d provide blankets and pillows for sleeping on the floor. Really????  Not a great view unless you upgrade for around $70 per night.  Parking is rough getting out. Extremely High slope on exit so risky to lower sitting cars.  No vending machines for water on floors.  You must go to lobby restaurant to get water. No spa services.  The luau and boat ride offered were not at convenient times and I wasn\u2019t able to use it, which was disappointing and added to my cost to make up for all of the other disappointments I had with this package. Whenever I called Hilton grand vacations I received a recorded message and they did not call back unless they were calling to schedule the sales presentation. Because of the utterly underwhelming package I received I said no to their sales pitch. Not taking no as an answer, the high pressure sales pitch kicked into higher gear and I went through 3 levels of personnel trying to sell a multi thousand dollar package for a future hotel room which in the presentation looks like paradise, but given their bait and switch tactics, I fear will be less than acceptable for the investment made.  Staff at hotel is nice but Hilton grand vacations lacks credibility and made for a stressful vacation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.15991237677984602,
        "helpful_class": 0,
        "review_text": "I loved my experience at Hotel G -  David Johnson greeted me with warmth and took care of me for my stay.  I was traveling solo and didn't worry at all for my safety.  The room was luxurious in a minimalist way.  Espresso at my fingertips and lovely details in the room.  I have recommended the hotel to anyone that might be just the least bit interested.  Thanks David and the other G-Hosts for making me feel welcome!"
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 80,
        "expertise": 0.004353941312472001,
        "user_cities_visited": 48,
        "review_days": 0.036144578313253004,
        "helpful_class": 0,
        "review_text": "We have just returned from a week at The Donatello on a timeshare exchange. It is a wonderful place to stay. It is a block from Powell Street (downhill!) and the cable car stop. Nice shopping, good eating, and many theaters are nearby. All of the staff are friendly and helpful, but we would especially like to compliment the concierges, Peter and Chris, located on the Club level. They are so knowledgeable about San Francisco and special events in the city! They went above and beyond to make sure that our week was enjoyable. They are both very professional. Our satisfaction was their number one goal.Our room on the 12th floor was on the sunny side, which we appreciated since we were coming from the cloudy Midwest. The bed was very comfortable, with lots of pillows. The daily maid service is such a plus. We had a small refrigerator, coffee maker, and microwave in the room. Nice for a simple cereal and juice breakfast.Other reviews have mentioned being pestered to attend a Wyndham timeshare presentation, but we were never approached. Thank goodness!We had such a wonderful time that we called the timeshare exchange company from the airport and put in a request for a return visit whenever one is available."
    },
    {
        "user_review_posted": 301,
        "user_total_helpful_votes": 114,
        "expertise": 0.0017283958763370001,
        "user_cities_visited": 256,
        "review_days": 0.030668127053669003,
        "helpful_class": 1,
        "review_text": "We had a brief, but fabulous stay in a enclave of fine decor, service and libations.  We enjoyed drinks and a light dinner at The Quill piano bar.  It's a lively spot - every table was filled.  Cocktails were fresh and a glass of wine included a generous pour.  DH ordered steak and potatoes and I had a traditional caesar which they topped with mini crab cakes for me.  The staff is clearly trained very well in hospitality, friendliness (or maybe that's natural) and perfect service.  The bar offers every patron a dish of mixed nuts, green olives and pickled carrots and asparagus and serves it with tiny plates and napkins. Well done!Room 300: was smallish, but designed well to make it feel comfortable.  Writing desk and armchair are nicely placed.  Bathroom is comparatively large with separate WC and large shower. Bath sheet towels are wonderful and the bed sheets are heavenly bliss.  I did hear a bit of traffic noise since our room overlooked 16th Street, but it's a quiet area of DC.  We enjoyed room service breakfast: oatmeal with apples and smoked salmon with a bagel. The plate was beautifully presented, and the salmon was very high quality.  Coffee was also superb.  I noticed that the hotel uses glass carafes in the restaurants and in the rooms to serve purified, still water, which is a thoughtful touch.I used the small fitness center, which has 2 treadmills, 1 bike and 2 elliptical machines.  There are 2 weight benches and a full rack of hand weights and one multi-use weight machine. Headphones available, and the room is stocked with bottled water and apples.I would like to move in here, but since that's not an option, I'll settle for another stay in the near future!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "The location is great. Room was clean. Welcome drink was excellent.very quiet. View was good. Some crewmembers were not nice but most of them were kind. Didnt have any food or drinks so no idea about them."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 16,
        "expertise": 0.002174322228063,
        "user_cities_visited": 20,
        "review_days": 0.598576122672508,
        "helpful_class": 0,
        "review_text": "As my first time in DC we were excited to come here, so as a gold SPG member, I reached out to the hotel to let them know it was my wife\u2019s birthday a week in advance. We were booked into a room on the second floor, in spite of my profile that requests a high floor....the bellman knew I was disappointed and called down and got us on the 6th floor. So far this property has been nothing better than a four points. Totally wrecked my hopes for a exceptional time. Next time I will know where and where not to stay."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 31,
        "expertise": 0.001619569780375,
        "user_cities_visited": 185,
        "review_days": 0.5027382256297911,
        "helpful_class": 0,
        "review_text": "I stayed at the Hilton Waikiki Beach hotel for seven nights in June 2017. My stay was an add on trip to a tour of W. USA and the National Parks. I must say that my holiday in the Hilton was just perfect. It was just luxury. The hotel has everything and so convenient to the beach without being on the beach. There is no resort fee. The staff and concierge are extremely courteous. The rooms and bathrooms have all the facilities and requirements to enhance one's stay. There was a microwave, fridge, coffee pot and kettle provided in the room. Tea bags, coffee sachets, sugar etc replaced each day as well as the beautiful perfumed toiletries in the bathroom. The beds were extremely comfortable.  Also, the MAC 24/7 restaurant is a must and the food to die for!  I highly recommend the Hilton Waikiki Beach Hotel when in the area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5279299014238771,
        "helpful_class": 0,
        "review_text": "very convenience location; we can easily walking to Central world; Platinum; Siam Paragon ; Byyoke area for shopping And there is a Big C supermarket on the way to Erawan shrine.. Will definitely stay here for my next visit.."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 16,
        "expertise": 0.004744565817058,
        "user_cities_visited": 14,
        "review_days": 0.44304490690032805,
        "helpful_class": 1,
        "review_text": "We were very warmly greeted by staff upon our arrival and they continued to be friendly and helpful throughout our stay.  We were in room 913, a suite, with 2 queen beds in a separate room and a living room with a queen size pull-out sofa.  First, we loved the cute black and white kitchenette.  We did not utilize it much during our stay but it would be very handy for those trying to stay on a budget as there is shopping nearby.  My only suggestion for furniture would be to include a dresser in this room.  There were four of us for a five night stay and all we had to store all of our clothing was one armoire (no closet).  The hotel itself is in a good location and it was easy to get around the city.  (Our purpose was sightseeing in downtown D.C. and we mainly utilized Uber or the hop-on hop-off sightseeing bus [there is a stop nearby] with no problem.)  The property itself is well-maintained.  Housekeeping was great at keeping the room clean.  The breakfast option was lacking, but staff was nice enough to direct my husband and daughter to a nearby hotel that offered a buffet.  My only negative to report would be a good-sized hole in my top sheet and some stains on a comforter and some towels.  These are very noticeable and should have been addressed by housekeeping.  The sheet could have been repaired and/or replaced and the comforter and towels could have been bleached.  (In the hotel's defense, I did not find this important enough to complain while I was there.  I simply mentioned it at check-out so that they would be aware of the problem.)  The hotel is definitely a good value for the money and worth staying at."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 29,
        "expertise": 0.0032418572637040004,
        "user_cities_visited": 125,
        "review_days": 0.413472070098576,
        "helpful_class": 0,
        "review_text": "Last year we stayed on Sukhumvit street and we liked it , so this year we also found a hotel here. Sukhumvit 12 Bangkok Hotel & Suites is excellent hotel in quiet street. It has 11 floors and modern furniture in rooms. Our room was relatively big, because it was upgraded for free:). We had a lobby with TV, a dining room, small kitchen, bedroom (another TV) and  big bathroom with shower and bath. It was beautiful view (you can see park and skyscrapers) from our room (7 floor). Breakfast was good, but nothing special. Hotel has also fitness room and open swimming pool. It was very nice to lie near the pool on a chaise longue and to watch squirrels jumping in palm trees. Hotel territory is not big, but very kozy and quiet, which is rarely found in urban infrastructure of Bangkok. The hotel is situated only 7 minutes walking from the main street and you always can use free tuk-tuk transfer from the hotel. I strongly recommend this hotel to Bangkok visitors."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 19,
        "expertise": 0.0033060755779500003,
        "user_cities_visited": 30,
        "review_days": 0.534501642935377,
        "helpful_class": 0,
        "review_text": "Badly executed design with tired, clashing colors. Dark and dank feeling inside. Corridors look and smell like a hospital. Dated. Patched wallpaper, small dated bathroom. They tried to stick with a theme that at one time may have been in style. Now it just looks worn and tacky. Badly laid out rooms with worn and mismatched furniture. Our room clearly used to be a conference room with a faux dividing wall between us and the neighboring room. Lobby suffers from a terrible layout. The whole place needs a reboot if they want to call this a 3.5 star hotel. I've stayed in worse and while there is nothing offensively wrong about it, this place is certainly not a stunner."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 50,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 54,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "We spent 3 nights early October at the Garden Inn in Waikiki. I found the room to have an absolutely adequate size. There was no desk though but we did not need one. The beds were very comfortable. The bathroom was on the small size but absolutely fine except maybe for the fact that there is no sink so you have to wash your hands outside in the section close to the door. A bit annoying at night if you need to frequently go to the bathroom. The bathroom door in our room was a sliding door.The swimming pool is not huge but has an adequate size. The area has a lot of deckchairs and a bar ;-)The location of the hotel is very convenient as it is close to the beach (but not facing it), next to convenient stores, not far from shopping areas and next to bus stops that can take you pretty much everywhere (airport, downtown or even to the nice beaches of Kailua).There are plenty of hotels in Waikiki but I found the Hilton Garden Inn to offer a solid value for the price we paid. A weak point was the overall attitude of the front desk. Not rude but not very friendly and customer oriented. At least for the 2 staff we talked to."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.493428258488499,
        "helpful_class": 0,
        "review_text": "I am currently staying at this Sheraton and am a platinum level member.  The hotel is nice, great location as others mentioned.  I was disappointed that they could not offer me an upgrade that is typically provided for platinum level guests and the \"city view\" I booked was on a relatively low floor (floor 9 out of 33) and is a view of the parking lot.  I was given access to the club but was not even given a room on a floor with an elevator bank leading to club level so I have to go up, switch to different elevators and then go up again to get there.  I didn't complain but was surprised given status and loyalty.  What I was most surprised by though was when flipping through the channels last night one of these, showtime that is free and in the channel lineup, had X-rated  \"adult entertainment\" on. before 10:00 p.m.  I have no children travelling with me but if I had, and we had been flipping around, even with a quick flip it would have been hard for them to miss the fully naked adults engaging in sex.  I would not have appreciated my children seeing this at all and would recommend Starwood review their channel availability and consider warning parents staying in these rooms with children that should they or their children flip around looking for something to watch it is possible that pornography will be displayed and their kids will be exposed to it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.8105147864184,
        "helpful_class": 1,
        "review_text": "I've spend nearly 3 weeks at the hotel and felt from the first until the last day very well treated. All my wishes about a higher floor, upgrades, trip recommendations, reservations, organizing trips, etc. worked out perfectly. All Management staff and specially to name lovely NOEY at the reception provided me a fantastic stay.Thanks to everyone for that, also to all the unnamed staff members & friendly people at the reception!Sasha"
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 51,
        "expertise": 0.0016456905679150002,
        "user_cities_visited": 66,
        "review_days": 0.196604600219058,
        "helpful_class": 0,
        "review_text": "We had a great time here.  This hotel is conveniently located downtown and is within walking distance to great restaurants and the hustle and bustle that is Michigan Avenue.  The views of the city are spectacular.  As others have mentioned, the staff is super friendly and helpful and they went out of their way to make our long weekend in Chicago a memorable experience.  Even though the place was packed with families and teenage groups, the place did not seem overly chaotic.   We found that if we were down for breakfast by 7:00, we missed the crowd at the breakfast buffet.  We enjoyed the complimentary drinks between 5:30 and 7:30 each evening too, (who doesn't like a free beer?).  We also ended up eating at the restaurant in the hotel one night when the restaurant we had planned on had a crazy long wait.  The meal was excellent and, for Chicago, reasonably priced as well.Overall this is a great place."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 32,
        "expertise": 0.005068226120857,
        "user_cities_visited": 78,
        "review_days": 0.055859802847754006,
        "helpful_class": 1,
        "review_text": "Please note that I would recommend this hotel, so the feedback may seem odd since it sounds negative.  However, I believe sharing opportunities for improvement is more helpful sometimes.Great location w/ high end shops very close by.  We felt safe.  However, could see how random people can get into the hotel though.  The Hyatt should have elevators that run when guests put their room cards in.  They only implement for the Concierge levels.  I think it should be all floors.Rooms are nice.  However, the water kept on dripping from the bathtub faucet.  I didn't bother to call the front desk about it.Construction is an issue and goes on weekdays and weekends.  We asked for a room facing outside.  Still noisy because of construction...hauling stuff outside to the dumpsters.I thought that the rate was pricey for a King room.My biggest tip for you is the parking.  Instead of parking at the hotel, we parked at a very clean, safe and brightly lit underground garage a block away which is part of the high end shopping complex.  $21 for 24 hours w/o in-and-out that is cheaper than the hotel, which is $35.  Garage is called City Center DC.  Entrances on either 9th St. or 11th St., b/w H St. and I St. Because all the DC sites are easy to get to by foot or Metro, you don't need to drive in the city.  In fact, it's a bigger hassle to do so with the traffic."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.419496166484118,
        "helpful_class": 2,
        "review_text": "Super accomodations. Staff (Richard in dining) superb. We saw in in the parking garage and he rememberd Us! Highly recommended! Great location convenient to metro, room super clean and quiet will be back!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 14,
        "expertise": 0.002503840636909,
        "user_cities_visited": 14,
        "review_days": 0.9424972617743701,
        "helpful_class": 0,
        "review_text": "The D is a very lively hotel right in the heart of Old Las Vegas. If you don't like noise, don't book a room over the stage. The first night I got there, I tripped and fell off the steps going to the lower level of the casino floor. There was a metal strip on the edge of the steps and I slipped off it and landed on the floor. I didn't bother to report it since I didn't break anything but be mindful of this as you move around the casino floor. The room is okay for a freebie. Staff is pleasant; the sauna is good; the pool is small but clean and well stocked with towels."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 42,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 760,
        "review_days": 0.257393209200438,
        "helpful_class": 0,
        "review_text": "Ideal hotel in San Francisco!  The Scarlet Huntington has everything you need for a stay in the city:  clean rooms, attentive staff, high-end experience, great views from the top of Nob Hill, piano lounge, trolley cars, walking distance to Union Square & Chinatown, close to all city sites, easy access to surrounding attractions, and some neighborhood diners.We were on a family springbreak trip and spent three nights in a suite.  Plenty of space with the large bedroom and family room, and the room accommodated four easily.Definitely recommend the hotel regardless of the trip purpose (family, business, couples)."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 13,
        "expertise": 0.001324064879179,
        "user_cities_visited": 23,
        "review_days": 0.036144578313253004,
        "helpful_class": 1,
        "review_text": "Whenever I go to Washington for work Washington Plaza is my first choice for a hotel.  Excellent location. Wonderful staff. Unique rooms. Not large or impersonal. Nice restaurant.  Leisurely walk to White House.  Variety of restaurants nearby. I have stayed here many, many times and each stay has been excellent."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.7382256297918941,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here for our honeymoon for 3 nights before we went to the maldives. We picked the TAJ because it allowed us to have a burj view room and because we heard the service was good and it had a bathtub in the room. A lot of these reviews rave about the service but, i was still pleasantly surprised because you see that all the employees there truly are so nice and helpful. They also clearly have a \"TAJ\" touch and it makes me want to keep following their hotel brand around the world when i travel. We stayed a different hotel on our way back from the Maldives and we missed our spacious room, large bathtub and how updated everything was in the TAJ in comparison. They have a tour desk and a concierge that are so helpful and a very nice shuttle to the dubai mall which was a huge plus. This hotel also has an amazing variety of restaurants/lounges/etc so, you could honestly find everything you need right here. I would come back here without having to think twice."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 22,
        "expertise": 0.003997657423675,
        "user_cities_visited": 59,
        "review_days": 0.815443592552026,
        "helpful_class": 0,
        "review_text": "Unfortunately, the Mondrian Park Avenue was very disappointing.  It is a new hotel however the rooms are super small.  We booked a corner suite and were given a room which was apparently the same category of room but not on the corner.  The room was super small and had no bedside table on one side and the bathroom counter was chipped.  When I requested a bedside table, so that I didn\u2019t have to put my reading glasses on the floor I was looked at like I was speaking a foreign language.  A table was sent up to our room, but it was a meals table which clearly didn\u2019t fit in the room let alone fit next to the bed \u2013 very odd???  After a couple of days, we were moved to the suite we had booked.  This room was significantly larger and comfortable and surprisingly had 2 bedside tables not 1!!!!The other issue with this hotel is there is no drop off or pick up for hotel guests.  Our taxi driver was given US$120 fine one day when he dropped us off and the concierge could not have cared less that the driver got a fine!!!  My husband and I ended up paying half of the drivers fine since we felt so bad that he got a ticket!  Shame on the Mondrian for not providing suitable drop off and pick up locations for their guests.Things that I liked was that the bathrooms were nice, new and clean.  The location is good. And the d\u00e9cor in the rooms are nice. And 50% of the staff I encountered were a pleasure to deal with (the other 50% were rude and unhelpful).  I won\u2019t be staying at this hotel again since the Royalton Park Avenue down the road maybe an older property but has far superior service and the rooms are gigantic compared to the Mondrian!"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 16,
        "expertise": 0.0018814169757560002,
        "user_cities_visited": 23,
        "review_days": 0.002738225629791,
        "helpful_class": 1,
        "review_text": "My wife, son and I decided to spend New Year's Eve in Seattle this past year.  We live in Bellevue and thought it would be fun to ring in the New Year in Downtown Seattle.  My wife looked on-line for a great hotel but it had to be pet friendly as we needed to take our two dogs as well.  She found several including the Crowne Plaza and after speaking with the folks there and confirming that they would allow our dogs we booked with them.  Several other great choices were ruled out as they mentioned that there would be an additional surcharge for each pet.  When she spoke to the Crowne folks they did not mention any sort of a surcharge at all.  Well, upon arrival while checking in they informed us of a $50 per pet surcharge.  Had we known this we would have stayed at the Pan Pacific who quoted us $75 for both!  We were also told when booking that we needed to call the day before we arrived and again the day of to request a room that faced the Space Needle so that we could see the fireworks show.  Twice over the phone the folks at the Crowne said they would accommodate our request....well guess what?  We were on the opposite side of the building with a view of the freeway!  We have relatives that come to town from time to time and need a place to stay.  I can tell you that we will NOT suggest the Crowne Plaza.  What a waste of a great evening."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 307,
        "expertise": 0.022472323366067002,
        "user_cities_visited": 112,
        "review_days": 0.24260679079956102,
        "helpful_class": 1,
        "review_text": "We stayed here two nights with friends during a quick trip to San Francisco to celebrate my husband's 45th birthday. Nice hotel with clean rooms and comfortable beds.  The staff was friendly. The best part was they let us check in when we arrived at 10:00 am.  Near a lot of attractions and restaurants in Fisherman's Wharf.  There were cable car stops nearby as well, and Ghirardelli Square is a few blocks away.  We usually stay near Union Square, but chose this hotel because the rates were a better value.  This part of SF is much quieter than union Square.  I would stay here again and highly recommend."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 49,
        "expertise": 0.001762813411977,
        "user_cities_visited": 30,
        "review_days": 0.11610076670317601,
        "helpful_class": 2,
        "review_text": "Stealing the Hotel's tagline is a little unfair......but what they say is true.   An elegant old-fashioned hotel on the corner of 16th and H, overlooking the White House.  The staff are exemplary - helpful, friendly but not obsequious.   The rooms are quiet, luxurious and very comfortable.   This is the only hotel in which I would stay in Washington."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 72,
        "expertise": 0.0060221722794240005,
        "user_cities_visited": 93,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "As many others have stated this is a well suited hotel for vacation or business travel.  I'll highlight some of the areas not always on other reviews...  Bar/Lounge - great happy hour and bartenders - Sacred and Billy are tops and provide excellent service.  The food is also quite good.The breakfast is very good - the window-less room isn't ideal, but I tell you they put out some great food - had the Huevos Rancheros and it was delicious - given the extreme lines the people of San Francisco have at popular brunch or breakfast spots - this is a nice convenient alternative.Very comfy beds, small bathrooms, friendly service and the location is good - you can jog easily from here down Geary along Market Street to the Ferry Bldg and along the Bay.Did not use Gym (b/c you can run outside)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.010405257393209001,
        "helpful_class": 2,
        "review_text": "The hotel location and rooms were prefect and at reasonable prices, however I will not stay here again due the customer service provided at G floor desk.The day prior to our departure we had asked what is the best time to leave and go to Don Muang airport if our flight was at 12pm. One of the man said 9am will give you plenty of time and that includes traffic. I have asked them if i need to make a reservation as I had my 7 month old baby, my elderly mother, my husband and I plus 4 luggages. The man advised that it was easy to get a taxi and it can be done when we are ready to leave.We arrived at the G floor desk at 9am ready to go to the airport, it was a new man at the desk. We have told him that we require a taxi and he said it will take 20min wait and it will be 700 Bahts. I had told him what the other man had advised us yesterday plus if it would take 20mins we would of came down earlier or book in advance which we wanted to do in the first place. Also the price was incorrect as well. Suvanahbum airport is further and only cost us 600 Baht including free ways and Don Muang airport is closer, so already it didnt add up. But we didnt mind we just didnt want to miss our flight especially the cost of 4 people.20 mins has passed and still no taxi and everyone was getting worried, a few empty taxi has passed  and my husband was wondering what was going on! I then asked the man at the desk and he said it was up to the security guard to flag them down and theres nothing he can do. My husband then went out to the road himself to try and flag one down. At this stage we were 30 mins late I then ask the man to if we could hire a car and he said yes it is 1200 bath, however theres no driver, I do not understand why this man is giving me faults information when I can clearly see the driver there, of course at this stage I was arguing as this could of all been prevented if they had book me the taxi a day in advance instead of giving me faults information and if this man would be a little more helpful instead of raising his voice at me when I was angry,worried and while my baby was crying. I had asked for his name and he refused to provide it.  He was being rude, unhelpful and made the situation worse by talking over me, giving me and my mother attitude. I have been to Thailand plenty of time and have learnt the language, even tho I cant speak it fluently I can still understand them. I was definitely not happy as to what they were saying in front of me in Thai.40 Mins later my husband flagged in a Maxi taxi we got in quickly and told him our flight was at 12pm, the taxi driver told us it will cost 500 baht and it will only take 30mins so we can all take it easy.During the taxi ride I was telling to taxi driver about our situation at the hotel  and was asking if the hotel man were the ones who call him. Little did I know the taxi driver said he was flagged in by my husband however got told by the security guard to drive off. But my husband was right next to the taxi driver and said our location and we jumped in straight away. I guess they were all working on commission.I also didnt mention that we were suppose to stay for 4 nights in total two rooms, but had to check out the next day as we had a sudden death and needed to attend the funeral. Not only did the manager and the supervisor at the front desk not give us any sympathy they also didnt allow us to amend our dates and we have lost $400 AUDThis whole Mercure experience was definitely not satisfying at all especially when you have a 7 month old baby and an elderly mother to look after.Anyone else might be lucky and get great service and no drama, but I guess it was our unlucky day."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 62,
        "expertise": 0.005170434637846001,
        "user_cities_visited": 189,
        "review_days": 0.12376779846659301,
        "helpful_class": 2,
        "review_text": "I work for myself and travel abroad very regularly. I needed to keep up with work but wanted a definite change of scenery from the UK. I have been to Las Vegas half a dozen times before and stayed at Luxor, Treasure Island, MGM and Palazzo on my previous trips, all properties on-strip. I do not hire a car and do not fit the profile of a typical visitor as I hardly drink any alcohol, gamble rarely and usually travel on my own. I thus come to Las Vegas for the guaranteed sunshine, amazing shows, fun atmosphere and good food.Unlike most people I actually end up spending a decent amount of time in the room so appreciate a large well equipped room with full amenities. The provision of excellent WiFi  in my room is critical to me. I did not have one alcoholic drink or eat in the restaurant so cannot comment on the quality of the drinks or food provided. I also never used room service.I would never have entertained the idea of a property off-strip were it not for a recommendation from some friends. Platinum is located c. only 10 minutes walk from the strip which turned out to be very manageable if you are mobile. What ultimately swung the decision for me to choose Platinum was the fact that I would have a full kitchen in my suite which meant I could cook for myself sometimes and the fact that WiFi provision was very highly rated by friends and fellow tripadvisor contributors.From first contact by Email to follow-up since having left, all interactions with Platinum staff (from the Head of Operations through to personnel cleaning the property) have been rapid, efficient and friendly. I left the hotel a few days ago after having spent 5 nights in a Princess Suite. I was allocated a mountain view room on the 15th floor which was fantastic. The views are stunning.My check-in was conducted by Ali who did a terrific job of expediting hte process and answering all my questions. He is a credit to the property!My suite was large, comfortable and well equipped:- Air conditioning: very effective, controls very easy to manage and definitely one of the quieter systems- Kitchen / diner / lounge area: full size fridge/freezer, hob / oven, microwave, slimline dishwasher, full size washing machine and dryer, large flatscreen TV, large sofa, desk and chair- Bathroom: wonderful double jacuzzi type tub, large shower, double wash basins, nice fluffy towels and good lighting provision- Bedroom: supportive, comfortable bed with good linens. TV and small walk-in wardrobe with a safeIn short, the room was great and very quickly became a home-from-home.The WiFi provision in my room was definitely one of the better ones I have experienced in a hotel. In my 5 days there, I only had problems a couple of times which affected Skype calls and Email access. The internet connection issues resolved themselves in a fairly short space of time so not problematic.My suite was serviced well but I would advise you to inform reception when you want it cleaned as the hotel is very good at not disturbing you at all. The only minor negative re. service / the room was that the floor of my balcony could have done with a good clean up following the checkout of the previous guests. Bits of potato chips and other things were on the floor but I cleaned this up myself in a couple of minutes. Worth adding to the regular service roster when a guest checks out if not already there.Unlike so many of the vast hotels in Las Vegas, there is never a problem with having to wait some time for a lift. Lifts arrive promptly. When waiting for a lift in the lobby area I would advise you to stand back as it can be quite easy to miss the fact that a lift is already there and the doors open - usually the one on the right hand side. An unobtrusive 'bing' type noise would be useful to make it clear.I used the gym a couple of times and was the only person in it. It is not vast but is absolutely fine for a decent workout. Once when there the water had run out but I always have my own with me so this was not an issue that time. Possibly more frequent checks of the water provision in the gym could be useful.I used taxis from the Platinum frequently and the staff do a great job of flagging them down for you. The maximum I ever had to wait was five minutes which is no problem at all.When I checked out the computer system was down but Platinum Emailed me the receipt for my stay promptly. The bill was accuate.Based on my Platinum experience this August, I have already booked a couple of longer stays for November 2015 and March 2016. Platinum is now my go-to property in Las Vegas and for those of you wanting great rooms, friendly service and a good location to base oneself from, you won't go wrong here."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 60,
        "expertise": 0.002537791018426,
        "user_cities_visited": 34,
        "review_days": 0.332420591456736,
        "helpful_class": 0,
        "review_text": "A great location hotel reasonably priced. The staff were helpful. The beds were comfy (but note they are a little small. The restaurant staff required training & the menu wasn't great either. The front desk staff were helpful & knowledgeable without being pushy. Rooms need to be vacated by midday when leaving & they have somewhere to store bags if the rooms aren't ready if you try to check in early. I would certainly use again if in town."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 15,
        "review_days": 0.929353778751369,
        "helpful_class": 2,
        "review_text": "Not accommodating at all, We arrived at the hotel at 7am in the morning as the flight from Australia arrives in Honolulu really early in the morning, we asked the reception staff for a room and early check in, I worked in hotels for 8 years and the number one rule for us was always to do everything possible to look after our guests, we waited in the lobby from 7am until 1pm for one room. During this time we had seen a large number of people checking out right in front of us, you would think that just one of those rooms could have been cleaned for a guest that had traveled for 12 hours and had not been able to sleep.... but obviously that never happened. Once we made it to our room we were placed in a room that had work been carried out in the corridor , there were 3 fan machines making a loud buzzing sound all day and all night, making it hard to fall asleep. we requested a room move and the manager suggested that the only room available in the hotel was one with two single beds in it..... right !!! On our last night we were woken up at 1am by the person in the connecting room trying to get into our room, I got up banged on the door and screamed \"what are you doing\" he closed his connecting room door and exited the room going down on the lift. And to top things off today I checked my credit card to find a charge of $50 USD for no reason at all as there's no mini bar."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10514786418400801,
        "helpful_class": 0,
        "review_text": "The hotel had clean rooms. We had a room with a king size bed and a queen size pullout couch. The room a many plugins to charge electronics. The front desk staff was friendly and willing to help. The location is great with a short walk to the space needle and a short drive to the cruise boat docks."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 27,
        "review_days": 0.194414019715224,
        "helpful_class": 1,
        "review_text": "I had the pleasure of staying here last December. The last couple times I was in Hawaii we stayed at the Outrigger Waikiki and an airbnb a couple blocks from Waikiki beach.Pros: easy access to Waikiki beach, off towards the end where the foot traffic isn't so heavy, easy access to touristy areas, cozy hotel (not too big, and not too small), and it is a newer hotel (in comparison to the Outrigger Waikiki)Cons: coarse sand, quite a bit of a walk if you want to head towards the nicer area of the beach (prime spot = Near the Royal Hawaiian and Outrigger), and the part of the beach in front of the hotel had lots of reefs so you'll need to be careful when swimming in that area.All in all this is a great hotel and I would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 96,
        "review_days": 0.16429353778751302,
        "helpful_class": 1,
        "review_text": "Our stay was amazing!  They set up champagne for my husband celebrating his 50th birthday.  The staff was friendly and check-in was a breeze.  Hotel is clean and the bar is a hoot during happy hour (weekdays) - very generous with the portions! We used the Super Shuttle from the airport without any problems and they picked us up for the return as well.  The location is excellent as there is shopping but most of all, it is right on the street of the cable cars (ride later at night to avoid crowd - we took it just to return to the hotel from the wharf). They also provide tour purchases and use the best ones. Hop on hop off tour is recommended and the stop is nearby. We also did the Segway tour - all purchased at the concierge.In all, it is a great hotel, reasonably priced (especially for SF in that location). Travel made easy and enjoyable!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 74,
        "review_days": 0.62157721796276,
        "helpful_class": 0,
        "review_text": "Our stay has been great.  The rooms are clean and perfect for our needs.  We had one of the smoothest check-Ins ever.  We are within walking distance of North Beach and other great areas.  We recommend a stay here."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015289796819090002,
        "user_cities_visited": 51,
        "review_days": 0.474808324205914,
        "helpful_class": 1,
        "review_text": "The view made every moment precious.  The staff was extremely polite, professional and helpful!  It is located walking distance to Pikes and a ton of great restaurants on the Waterfront.Rooms were spacious, beds very comfortable and the restaurants inside very good."
    },
    {
        "user_review_posted": 167,
        "user_total_helpful_votes": 84,
        "expertise": 0.002331649180949,
        "user_cities_visited": 83,
        "review_days": 0.287513691128148,
        "helpful_class": 0,
        "review_text": "Great location, well trained staff, well maintained facilities, and great services.  Upon arriving you realize you are in a Hilton Hotel,  Everything works here from arrival to exit.  Service is the name of the game.  Breakfast was prepared perfectly. Rooms are clean and beds are the best.  It is what you expect from Hilton and here you will not be disappointed.  Thanks for the great stay."
    },
    {
        "user_review_posted": 302,
        "user_total_helpful_votes": 67,
        "expertise": 0.0009667427346320001,
        "user_cities_visited": 163,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "The lobby and halls are updated and fun, the people are all great, super helpful, accommodating for a late check out...THANK YOU!!  The rooms re large, bathroom small, lighting not great, LOTS of mirrors in the room...the carpet is a little spotty and gross, but besides that, a clean room and comfy bed."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 22,
        "expertise": 0.0029413155530330004,
        "user_cities_visited": 100,
        "review_days": 0.884446878422782,
        "helpful_class": 1,
        "review_text": "We've stayed here a few times now and the service is always excellent although our reservation never entirely seems to be in order on arrival (we always request interconnecting rooms with our kids although it never seems to make it to the Front Desk)  The rooms are well appointed and the nightly turn-down gift a nice touch.  We had a private group dinner in La Mer and the service is unsurpassed in Hawaii, as is the  quality of the meal.  Truly old-school white - glove fine dining.  They also happen to make the BEST Mai Tais."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 6,
        "review_days": 0.30339539978094104,
        "helpful_class": 1,
        "review_text": "I chose this hotel for its location about halfway between the Space Needle and the Pike Place Market, because I had a very limited time to sightsee. It was the perfect base of operations for walking around downtown Seattle. I stayed one night on June 9th. The room itself was cozy but well appointed, with a little kitchenette and some free coffee and popcorn. The hotel also has a lovely courtyard, and the staff was super friendly and helpful -- absolutely no complaints there. The only drawback was that the hallways were under construction at that time, so the floors were covered with plastic and the walls had recently been stripped. It would have been nice to know this ahead of time, even if just to mentally prepare. Since I was traveling alone, I found it a bit unsettling that the door to the room did not have a secondary lock (other than the keycard reader). Overall, I think this will be a cute hotel after the renovations, and it's a good option in a typically expensive area. For a wonderful breakfast, I'd recommend walking three blocks to Moore Coffee Shop on Virginia and 2nd."
    },
    {
        "user_review_posted": 274,
        "user_total_helpful_votes": 106,
        "expertise": 0.001767836015692,
        "user_cities_visited": 77,
        "review_days": 0.091456736035049,
        "helpful_class": 0,
        "review_text": "I was a bit leery after reading some reviews about this place. When we got there, we realized it's in a bad neighborhood but it's up and coming. It's located right next to the ATF which has armed guards outside 24x7 so that makes you feel safe walking from the hotel to the metro. The metro is only 2 blocks away so it's great to leave your car. Your car is locked behind a fence so it's safe. Parking in DC is a premium so I highly recommend just leaving your car your entire duration and taking the metro everywhere. You can get a daily pass for about $10 and it'll go anywhere in DC/NOVA/SMD you want to go. The breakfast wasn't the best, but that was my only complaint. You do have to use your keycard to use the elevator which was confusing at first but once we found that out we were good. Rooms were spacious, good views, clean, lots of channels on their Directv. I felt clean and safe the entire time. Great rates too as long as you get the room on a third party site. When we go back to DC we'll definitely stay here again. Highly recommend."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 38,
        "expertise": 0.004082533377468001,
        "user_cities_visited": 281,
        "review_days": 0.37294633077765604,
        "helpful_class": 0,
        "review_text": "Stayed in Washingto DC on business and stayed at the Holiday Inn Washington - Capitol. The hotel ius clean and the staff were friendly and very helpful. The location was just south of Tha Mall, and was only a short walk from the National Air and Space Museum, and the other Smithsonian museums on Independance Avenue, so was in an ideal position for visiting those as well as the Capitol building, etc.The rooms were a good size and comfoertable with a sofa and pull out vdesk. The only drawback of the hotel was it's proximity to the railway line and L'Enfant Plaza Station which, although was good for travelling around the city, was a little noisy which is not ideal at 5 O'Clock in the morning...All considered, not a bad hotel, especially if you can get a quiet room."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 9,
        "expertise": 0.0016374269005840002,
        "user_cities_visited": 6,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "We stayed at The Donatello for a short family vacation in July 2018. You can\u2019t beat the location as it\u2019s right in the heart of Union Square! Public transportation is easily accessible, there are great restaurants within a block or two as well as small neighborhood groceries to stock up on necessities like bottled water, fruit, wine, etc for your room. Our room at The Donatello was equipped with a small kitchenette, including a refrigerator, microwave, sink, and coffee maker. It was also stocked with plates, bowls, and flatware. The room was spacious, clean and comfortable, and street noise was not an issue for us on the 8th floor. We arrived several hours before check-in time, so we left our bags with the concierge and headed up to the restaurant for brunch. The restaurant service was quick, the staff friendly, and the food was delicious. We will definitely stay at The Donatello on our next trip to San Francisco!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 5,
        "review_days": 0.35542168674698704,
        "helpful_class": 1,
        "review_text": "Room was great, got a corner room with 2 balconies & great views of the mountains & the city.  Staff were friendly & obliging, downstairs bar serves nice cold beer & a decent coffee in the morning.  Will return next trip."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 40,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 181,
        "review_days": 0.577765607886089,
        "helpful_class": 0,
        "review_text": "Flashback to the 60's with curved booths, silk plants, brass and colourful pattern, What can you expect for $15.95? The prime rib was acceptable, the sides were starchy, there was 1 choice of green vegetables on the buffet. The deserts were cheap frozen brands. Service was good."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 68,
        "review_days": 0.037239868565169004,
        "helpful_class": 0,
        "review_text": "This property could be the best hotel in Chicago however it is not geared towards anyone who plans on sleeping unless you are one of the many going out drinking all night and coming back between the hours of 2:00am and 5:00am. We encountered the same issue on every floor we stayed on. Due to the size of the hallways (small) and rooms (smaller) you hear everything. Pre-partying in the rooms starts at around 8:00pm and then the real fun starts at 2:00am...Expect this on Thurs, Fri and Sat nights...If you fall into the partying crowd or just don't care about sleep then this is your hotel...Steps away from every conceivable food and drink option in Chicago..Hotel staff is helpful and does what they can. Rooms are small but comfy..Mini Bar (drinks) is reasonably priced for hotel mini bar..food items not so much.beware if you touch/knock over the food items you own them because they are on the a sensor..Bathrooms are well stocked...Morning coffee/tea service is great...sandwich shop in lobby should not be skipped just keep in mind they close early...Bar looked great but didn't have a chance to go in."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 74,
        "expertise": 0.010776416933318001,
        "user_cities_visited": 30,
        "review_days": 0.910733844468784,
        "helpful_class": 1,
        "review_text": "Arrived and their computers were down so check-ins had to be done by paper and pen.Our room key didn't work so we had to go back to the front desk and stand in line 3 times to get it right. The first 2 times we were directed to an occupied room.I asked what the policy was for Diamond breakfast. It's just $15 x 2 even if you have a family in the room. This makes the free breakfast amenity that comes with Diamond status more like a breakfast voucher.Since the comptuers were down, the desk agent didn't know my Hilton status level until I asked about breakfast. But even then he said there were no room upgrades available. So all-in-all: Little to no benefit of having Diamond status here.The room was large and in good shape, and the restaurant was good. No in-room coffee, which can be annoying in the morning.2nd time here. I think I'll look elsewhere in Chicago in the future."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.24041621029572802,
        "helpful_class": 1,
        "review_text": "We had encountered a problem with the shower just dribbling water out of the shower head. On the second day our patience ran thin and we notified the front desk about the issue. A couple of maintenance workers responded rather quickly.  They verified that there was definitely a problem with the water pressure. Upon further investigation it was discovered that the water was leaking behind the shower wall into the next room.  The carpet was soaked and needed to be vacuumed up.  We were advised that we would have to be relocated to another room. This process took a couple of hours and was a major inconvenience since we had our stuff spread out / food that we had in trig / and a 2 yr old on board.  Our compensation was only 2 days resort fees.  Short of what I expected. Talked to the manager and she pretty much dismissed my request for any additional compensation.  I will not stay again!"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 18,
        "expertise": 0.001299149679839,
        "user_cities_visited": 112,
        "review_days": 0.40690032858707503,
        "helpful_class": 0,
        "review_text": "Located across from the gates for the marathon. Across from the lake and 3 blocks from the subway. The restaurant is not reccomended. Poor service. The rooms are confortable and spacious. The decoration is bautiful as it was a luxury hotel in the past."
    },
    {
        "user_review_posted": 588,
        "user_total_helpful_votes": 158,
        "expertise": 0.001194210443749,
        "user_cities_visited": 306,
        "review_days": 0.22946330777656002,
        "helpful_class": 2,
        "review_text": "Great location, staff, room and balconies too!  Beautiful  room/suite view of rush, Sears tower the lake and more. Nice drive up courtyard. Great bartender!  Marble bath!  Comfy throw blanket!  This place rocks!  There are working fireplaces in the rooms!  Bed is super comfy!"
    },
    {
        "user_review_posted": 435,
        "user_total_helpful_votes": 175,
        "expertise": 0.0018427837829950002,
        "user_cities_visited": 103,
        "review_days": 0.053669222343921005,
        "helpful_class": 1,
        "review_text": "We had a nice room on the 12th floor that had a few of Waikiki Beach. You are maybe 2-3 blocks back from the ocean but it is a short walk. There is a nice, but small, pool on the 10th floor and chairs to lay out. There is a small pool bar up there and it was actually nice and peaceful when we visited. I believe they have just redone the pool area. We thought our room was nicely appointed, the beds were comfortable, the bathroom was nice (only had a shower) and it was cleaned well every day. We used this hotel for just a quick 3 day stay in Honolulu and liked the location close to Waikiki beach and shops and restaurants. It sounds crazy but we walked to the end of the street on 2 mornings and got breakfast at McDonalds and sat outside and watched the ocean while eating McDs (we prefer to save our budget for nicer dinners and go cheap at breakfast and lunch). The valet is expensive but we found them to be fast and they had cold water and fresh pineapple out there in the morning for you. They very clearly stated that there is a valet charge when booking a reservation, so I am not sure why all the complaints- but it is Waikiki and parking is not cheap !"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 29,
        "expertise": 0.002089539887454,
        "user_cities_visited": 34,
        "review_days": 0.21248630887185102,
        "helpful_class": 1,
        "review_text": "Hotel Nikko is my \"go to\" hotel when visiting San Francisco. Always clean and friendly helpful staff. Anzu restaurant serves great sushi and other Japanese favorites. I really enjoy the ambience of this hotel. It's central location two blocks from Union Square is a big plus too. I highly recommend this hotel if your travels bring you to San Francisco!"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 33,
        "expertise": 0.002856547378228,
        "user_cities_visited": 16,
        "review_days": 0.41292442497261705,
        "helpful_class": 0,
        "review_text": "Nobu hotel within Caesars continues to be the destination of choice. We have stayed there on no fewer than 10 occasions and continue to marvel at their attention to service, detail and the comfort of their guests. Nobu Restaurant, Guy Savoy and Homestead are also regular stops well worth the experience."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.994523548740416,
        "helpful_class": 0,
        "review_text": "I am a Marriott Elite Titanium member and average around 100 nights a year in different hotels.  I have stayed at several Ritz-Carlton properties.  Let me just say I considered them close to a four seasons until today.   Horrible experience at this hotel.  Had a surprise for my wife and booked this while my son was with his Grandma.  I booked a king bed and when I went to check in, no king beds were available.  No mobile check-in.  Breakfast room service was incorrect.  A skincare service of $180.50 was added to our bill for another guest in another room.  We don\u2019t know the guest and literally checked in and stayed in the room until we checked out.  I called to resolve and Elizabeth from Ritz-Carlton agreed to remove the bogus charge.  Later tonight they added the charge back in without calling me.  I filed a fraud alert in with my credit card company.  Sad it needs to go to this level.  Horrible service.  Better service at a Courtyard."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "This is a $75.00 room in any other city than San Francisco. Although it was clean and cheerful I have stayed at boutique hotels in Europe that were far superior. The hotel has the location but nothing else. No active bar or food service, one elevator, no air and badly in need of renovation. It does best with foreign travelers."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 1,
        "expertise": 0.000294236639817,
        "user_cities_visited": 7,
        "review_days": 0.92552026286966,
        "helpful_class": 0,
        "review_text": "We visited with a vacation club and were able to check in early (get keys and a text once room was clean...this allowed us to explore Vegas but beat the long check in crowds). I wish they had more covered parking in the back lot and spread spots out so it wasn't so tight...or not allow pick-ups to park under the carports. The pool was so warm, busy but not crowded, and a ton of fun. Well shaded pool area for those hot Vegas summer days. More tables/chairs would be awesome as those filled fast and I didn't want a lounge chair to visit with friends. We were there two years ago after a remodel and were very impressed so we came back. We'll return again, but I would love a shuttle to the car rental facility so we didn't need a vehicle (could've taken taxi I guess...but being four blocks away would be a super nice convenience and it might help with parking). I could see the aging and ware in the shower area as it had calcium or corrosion build up. The water warmed up quick and pressure was great. The dryer didn't dry well, but when it is free and in your unit (full size one bedroom units) it is hard to complain about that! Room service for towels and garbage was pretty quick and always friendly. The furniture could be cleaned as it felt grimy from sun tan lotions over time. A new coat of paint to refreshen the halls and baseboards would go a long way in making the place seem taken care of better. I'd recommend to staff that they should stock child size Tahiti Village t-shirts (not a knock on the property...just sayin...). Overall we really do love this place and can't wait to return, but if we see it isn't staying fresh and clean....we will start to look at other vacation club resorts around Vegas (of which there are plenty)."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 6,
        "review_days": 0.38170865279299004,
        "helpful_class": 2,
        "review_text": "I had to go to San Fransisco for work and decided to try a different hotel. I'm glad I did as Hotel Zetta was perfect.The check-in was smooth and the employees at the front desk were so nice. The rooms were spacious and clean and had a really cool vibe.The lobby bar was fun and the upstairs with the games was a fun place to hangout.Next time I have to travel to San Francisco, they're is no doubt where I am choosing to stay.Great job Hotel Zetta!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 16,
        "review_days": 0.526286966046002,
        "helpful_class": 1,
        "review_text": "this has to be te worst hotel there is.  Customer service sucks.  They locked me out of my room for making a phone call  on there phone because my cell phone died even though charges weren't to be charged ubtil I left.  So I went down to the desk to find out why i was lock out I than gave them my credit card to get back in the room. Security took me back to room and the new keys didn't work either. So I had towait another half houf for anotherset of room keys. I am 65 yr. old woman.  This hotel is also the loudest hotel in the world.  The noise from Fremont st. is unbearale. Suffice it to say I will never stay here again or recommend to anyone else."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.823110624315443,
        "helpful_class": 1,
        "review_text": "The Cosmopolitan is the place to go if you're more interested in night life then gambling. Also has a balcony with amazing view of the Bellagio fountains! The suite was incredible with every ememity. This was an upgraded room from what I originally reserved but was an inexpensive upgrade. The staff was very kind and helpful. Defintelty enjoyed my stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 94,
        "review_days": 0.9611171960569551,
        "helpful_class": 0,
        "review_text": "My experience with this hotel has been an absolute nightmare from check in all the the way to checking out.  The front desk person (Charity) who checked my girlfriend in has been incompetent to say the least.I knew that my girlfriend  will arrive early at the hotel so I made sure to call the hotel ahead of time to add her name on the reservation.  She arrived at the hotel to check in and Charity couldn't check her in because she's saying that her name was not added. So my girlfriend called and and told that she's not able to check in because her name wasn't on the list. She put Charity on the phone with me and said the same thing and few minutes later after so many back and forth she realized that she made a mistake and indeed her name was added on the list.  After all that, she then mentioned  that the room wasn't paid for and that a credit card is needed. So my girlfriend gave her credit card after the back and forth and told her that they will need he card anyways for incidentals.  Fast forward, sunday, Charity happened to check out my girlfriend. My girlfriend decided that she'll go ahead and paid for the room and proceeded to give her credit card to Charity. But Charity, decided to charge my card with the assumption that I wanted the points. I told her that she can't just charge any cards without the person authorizing the charge. She preceeded to charge my card even though I wasn't present at the check out.She then said that she will go ahead and get everything corrected Sunday, However it is now monday after several phone calls and stopping my work to deal with the double charge, there still hasn't been any resolution. And I have made calls and gotten a call back and only having to explain what happened multiple times to different people and yet not resolution has been done. As of right my girlfriend and I are still showing both charges on our card and have wasted a few hours of taking my time from work to deal with his issue.This is compelely unacceptable. Its been 3 days and the issue has not been resolved. I suggests everyone make sure the Park Central isn't double charging your account."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.28368017524644,
        "helpful_class": 0,
        "review_text": "Great location, the bed are really  comfortable, terrific breakfast at restaurant, friendly staff, easy check in and check out. Close to many of the seattle attractions.  Ten minute walk to pikes place market"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 36,
        "expertise": 0.004883277375829,
        "user_cities_visited": 14,
        "review_days": 0.228915662650602,
        "helpful_class": 1,
        "review_text": "I have just today got back.from our first ever trip to Vegas, We stayed for 4 nights @ Nobu and it was amazing we both loved  it.We were made to feel very special and with a personal check in no queuing etc. Our room was beautiful and clean with a great view especially in the evening when the strip is all lit up.There is everything you need and more in the room with a huge TV,  well stocked mini bar, iron, hairdryer, laundry service, lovely products in the bathroom and the most softest towels I've ever felt in my life!Everything at Nobu is well thought out and the finishes are top class.If you want to stop in vegas definitely try and get a room hereMe & my partner can not wait to come back"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.036692223439211004,
        "helpful_class": 2,
        "review_text": "Not very happy about the way the check-in lady treated me on my visit. She was not friendly and instantly rude. I don't plan to visit this hotel again. I stay in hotels very frequently and have never had anyone treat me this way. Also you need to monitor your hallways better. While trying to find our room a guy was roaming and getting very close to us and thankfully we did not get mugged."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 73,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "An excellent experience from beginning to end. Very nice restaurant located within the hotel. The staff was friendly and made us feel welcomed. Clean well maintained rooms. Nice breakfast and lunch places nearby. It is a little far from the tourist attractions but so worth the extr walk. Cabs are also readily available. It was wonderful to return after a hectic day to this calm relaxing hotel"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 14,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "Booked hotel as described as 'boutique' - not as funky as European boutique hotels but our room was very spacious and facing inner courtyard, so quiet.Great location - close to Union Square.No breakfast- or room service - although good diner next door."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 13,
        "review_days": 0.038335158817086004,
        "helpful_class": 1,
        "review_text": "I enjoyed my stay, which was from Feb. 21-28, 2015. Very attractive property, for starters. The palm trees and scent of coconut suntan lotion, which is ever-present in the lobby, evoke fond memories of an all-inclusive resort in the Caribbean.The staff was very friendly and attentive, and the property was well maintained. Of the amenities, I spent a lot of time at the pool and about an hour in the exercise center. Didn't take advantage of the activities room or a gas grill. I'm sure those are fine. (By the way, they have two large patio areas, each with at least 6 gas grills. Any time you're hungry, just head down and fire up a grill.)They have a great shuttle service. It runs frequently during the day and night, and drops at two places on the Strip: Tropicana and Mirage.The pool is large, and was kept clean and warm (was told the water is kept at 80 degrees). Crowds were moderate at this time, which wasn't surprising. As a result, I had the pool to myself most times.Overall, I was very pleased, but I'd like to share some thoughts.1. The biggest issue some people had was air craft noise. Tahiti Village is less than a block from the flight path. Jets are coming and going 24/7. If you're sensitive to noise, try to get a unit that faces in (toward the pool). That'll help, but you'll still hear some noise.2. The in-room safe is rather small. It'll flt small electronics and your valuables. Guess I got spoiled staying at a Mariott one time. That room's safe could accommodate my laptop. On the plus side, the safe, which is in the closet, is at chest level: easy to access. Some properties, even high-end all-inclusives, set the safe on the floor. Not good for old knees and joints.3. I had the smaller 1 bedroom, which had a kitchenette. There was just an island to sit at. I used the couch for eating, so I could watch TV. If you prefer a full kitchen, try to book the proper room.4. I mentioned the great shuttle service above. Because of that, they don't have shuttle service to the airport. No problem. You can get a cab for less than $20 each way, tip included.5. Cleaning service (sheets, towels, light cleaning) was once per week. If you need more, you can buy it.6. As others have noted, this is a timeshare property. You may get invited to a presentation. It's up to you. One person started to raise the subject, but when I mentioned I had a membership in a travel club, she said, \"Oh.\" End of discussion.Regardless, you won't get hassled about that. And, even though you're a guest, you can take advantage of the amenities as if you were an owner.7. They have a nice gift shop/convenience store/sandwich shop on premises. Bear in mind that the post cards they sell are the large size and require 1st class stamps. They sometimes have some for sale, but you may want to take some along with you.8. Wi-Fi was free, but I heard that could change at any time. I hope not, because that's a very useful feature.I'd consider going back."
    },
    {
        "user_review_posted": 152,
        "user_total_helpful_votes": 71,
        "expertise": 0.0021574127307670003,
        "user_cities_visited": 622,
        "review_days": 0.113362541073384,
        "helpful_class": 0,
        "review_text": "We booked a family room for 2 adults and 2 children, directly on the hotel website.The hotel site boasts \"several family rooms\" of different sizes.Our booling did confirm 2 adults and 2 children, and an 11 am arrival.Upon arrival at 1pm, we were told checking in was only at 3pm!We returned at 6pm and the room only had 2 beds: one double and one single.The receptionist smilingly said all family rooms were like this. We asked for the manager on duty and there came the PR guy, explaining that in Thailand parents sleep with one child in a big bed and that if we wanted an extra bed, it would costs 1 500 bat! I refused, and he went to see the manager, came back saying I had made a mistake when booking but that they would be nice and give us an extra bed for 1000 bat. After going again to see his boss, we could get it free.By that time I had got quite angry and checked my booking on line in the room. It did say 2 adults and 2 children ! The issue was finally solved by the VERY NICE and understanding room manager: as he could not change us to two rooms as the hotel was full, but did recognize we should have been given a bigger room, he offered 2 set food menus in the very nice restaurant upstairs.I suggest calling the hotel when you book to make sure all is clear."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 9,
        "review_days": 0.2026286966046,
        "helpful_class": 1,
        "review_text": "My 11 year old son and I stayed here a couple of nights.  Beautiful hotel in great location.  Staff was very friendly and helpful.   Don't use the valet parking - there is a garage attached to the hotel that is much less expensive to self-park"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.378970427163198,
        "helpful_class": 0,
        "review_text": "love  the smiles and  kidness and fast service and the public relations staff were excellentthanaporn an thitiya,,great location ,and  the  breakfeast is  high quality with a  lot  of  varieties.i  felt i am home  i would  definettally  return"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.24096385542168602,
        "helpful_class": 0,
        "review_text": "Our stay in Bangkok at Phranakorn-Nornlen was great. It's a cute hotel with a lot of attention to details. The stuff is really friendly and they helped us wherever they could help. As we arrived after a long flight with jet lag, there was a warm welcome and they were a big help when it comes to finding the way to attractions and booking ferries and so on. The breakfast was also really tasty.It's not that easy to find, even for Bangkok taxi drivers, that's the only disadvantage. But for everything else a big recommendation!"
    },
    {
        "user_review_posted": 486,
        "user_total_helpful_votes": 159,
        "expertise": 0.0014779942324160001,
        "user_cities_visited": 204,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "My friends and I stayed here for 3 nights recently.Pros:   Super friendly and helpful staffGreat local restaurants in walking distanceAvis/Budget rental is one block away$30 a nice public parking lot only 1 block awayComfortable bedNice view of the cityBreakfast food was yummyCons:  tiniest bathroom everValet parking is $75 a nightBreakfast is not included and is a little priceyOnly ice machine is in the basementSlowest elevator everAll in all, a nice stay and a wonderful location!!!"
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 30,
        "expertise": 0.002031530917563,
        "user_cities_visited": 48,
        "review_days": 0.118838992332968,
        "helpful_class": 0,
        "review_text": "Wow!! Thats what I have to say for the rooms we stayed in - in terms of size & views. We had the corner rooms whereby we had 3 bedroom villas to ourselves with a common connecting entrance.The master bedroom of the 2 bedroom suite was amazingly big & had a beautiful bath tub & a separate bath area. The 2nd bedroom had 2 queen bed & our 2 kids and their 2 cousins could be left there to make all the racket they wanted & stay up narrating spooky tales to their hearts content. They were truly out of our hair.This room had a huge sofa sets and a 8 chair dining table. A fully stocked & equipped kitchen withe everything - Cooking top with Oven, microwave, coffee percolator, pots and pans, mixing bowls, silver ware,  ladles & spatulas, plates, cups , glassware- you name it they had it. Besides a dish washer, massive fridge  and a washing machine & dryer. the usual ironing board & iron and blow dryer was ofcourse there.The accompanying suite was equipped with a kitchenette & 4 seater dining as well as  a master bedroom. It was great to come back and have long family discussions & breakfasts at the place before heading off for enjoying the Las Vegas in the daytime.At night we could leave the kiddos with choice of 5 TVs between the 2 rooms (3 bedrooms) - one for each - incase they should not agree at all on a program to see  and still one to spare. With lots of snacks & food on the dining table we were stress free to go out and enjoy the nightlife.We were in Las Vegas when it was steaming hot & you felt like a dimsum geting steamed at 10pm in the night, and yet our kids wanted to be in the pool in the middle of the afternoon. This is a bit of a downer because pool is not so large (in proportion to the rooms & hotel) and it was packed. The bar was okay here. This is the pool on the 5th floor. I could not see the on eon the roof top as it was closed due to the heat or winds on that day.Overall a great stay for 3 nights - enjoyed sleeping in the night with the lights off and the curtains open to see all the brilliant neon display that Las Vegas is famous for."
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 93,
        "expertise": 0.0037819554307580005,
        "user_cities_visited": 299,
        "review_days": 0.10952902519167501,
        "helpful_class": 1,
        "review_text": "A nice hotel with modern rooms... maybe a bit small.Swimming pool on the roof is a bit noisy due to AC generators.The staff is kind, helpful and trying to accommodate requests.They don't have restaurant even for breakfast but there is one just next to the hotel and plenty of them around.Only drawback was the housekeeping... The lady didn't came before 3 PM.Just a tip: become a member of the \"Joie de vivre\" and you will get a present!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 1,
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        "review_days": 0.392113910186199,
        "helpful_class": 0,
        "review_text": "Great location to the Mall, White House and Memorials, and Foggy Bottom Metro all in walking distance. This hotel has been updated. New friendly staff, clean hotel, comfortable beds, updated bathrooms, better lighting in the rooms. Nice size rooms, very clean kitchen with coffee, gas stove and clean refrigr and freezer."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.525739320920043,
        "helpful_class": 1,
        "review_text": "I booked s room for 2 adults and our 14 year old daughter and paid for a Deluxe room, when we checked into room it had just a king bed and no bed for my daughter.The hotel receptionist said that I would have to pay to have a bed put in for my daughter despite me having confirmation that I booked a room for 3. I insisted on speaking to the manager but they unfortunately couldn't even be bothered to come out their office and speak to me in person.They have transferred us to a more inferior room, this is not ok. This is our 4th hotel this week in Vegas and all the others have been amazing with no problems at all"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 30,
        "expertise": 0.006825239198625,
        "user_cities_visited": 215,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "Spent few days at the Marriott and the services where absolutely fantastic!! Amazing rooms, very comfortable, very clean and very polite staff!! Throughly recommed it specially the party at the Octave rooftop bar!!"
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 78,
        "expertise": 0.002448327175238,
        "user_cities_visited": 173,
        "review_days": 0.08105147864184001,
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        "review_text": "The Willard: on checking-in you will hearing the great history of this monumental hotel. How Martin Luther King stayed here before delivering his \"I have a dream\" speech. How Abe Lincoln spent a week before becoming inaugurated but could not pay the $19,000 bill (and returned a month later to pay out of his first presidential paycheck). The hotel has lovely rooms, lovely conference facilities, very nice staff, a great restaurant, a hotelshop open from 7 AM - 11 PM, great cocktails. And that all on a prime location. A monumental experience!"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 32,
        "expertise": 0.002317113538563,
        "user_cities_visited": 29,
        "review_days": 0.542716319824753,
        "helpful_class": 1,
        "review_text": "We have been staying here for two years now. Mr. Mahesh always make a sure our check in is smooth and we get the room on time.Breakfast has really changed and gotten more exciting. A lot more in the buffet.We love coming here. The rooms are clean.I would suggest an upgrade in headboard and furniture.In room dining is super. They get the order right and on time.Staff are simply amazing. We feel so at home here. Mr. Mahesh does a super job in keeping everything in check.We will be back inshallah."
    },
    {
        "user_review_posted": 266,
        "user_total_helpful_votes": 187,
        "expertise": 0.0033026956666740003,
        "user_cities_visited": 163,
        "review_days": 0.854326396495071,
        "helpful_class": 2,
        "review_text": "I spent five nights here using Marriott Rewards points.  I have Titanium Elite status with Marriott and the front desk acknowledged my status upon check in.  This was my first time in Hawaii and my first stay at a Ritz Carlton.  All of the employees were professional and helpful and the accommodations were perfect.  The suite was spacious with a separate seating and sleeping area and included a kitchen and a washer/dryer.  Everything was high end quality and the room was kept spotlessly clean.  I especially loved the extra large window above the soaking tub and walk in shower that allows you to enjoy the view of the ocean from inside the bathroom.  The outdoor balcony pf my room was complete with chairs for lounging and enjoying the view.  Although not located directly on the beach, I liked this location and enjoyed getting in some exercise each day while walking to and from the beach.  They provide a beach bag containing bottled water and beach towels.  I did not get a chance to use their on site outdoor pool but it looked beautiful.  I also walked to many shops and restaurants in the surrounding area during my stay."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 4,
        "review_days": 0.226725082146768,
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        "review_text": "After just one stay in the Kalia Tower we decided to join HGVC. The property utilized all of the Hilton Hawaiian Village yet is furtherest from the action. It is quiet and the service is excellent. We would highly recommend this location to anyone that wants a great view and awesome accommodations."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.526286966046002,
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        "review_text": "Great location and nice hotel overall but the walls are paper thin. I knew going into it to expect the siren sounds which wasn't an issue. What was an issue was the people in the room next door. We could hear EVERYTHING - and I mean everything. Thank god we weren't traveling with kids because the 8 a.m. Wake up call this morning would have been classified as rated R."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 3,
        "expertise": 0.000551693699657,
        "user_cities_visited": 26,
        "review_days": 0.35049288061336203,
        "helpful_class": 0,
        "review_text": "We stayed here due to the proximity to the convention center. We arrived at the hotel and were greeted warmly by the front desk staff and checked in promptly. We took our luggage up to the room ourselves and we were given the same room I picked out when I checked in early via that Hilton app. Our room was also quite musty. It was also apparent that it wasn't like the other rooms I saw on the website. The bathroom was very small and cramped. There was little room to keep anything in the bathroom and a very small shelf in the shower for any toiletries. The beds were comfortable. We found the small fridge by accident, but it didn't keep anything cold even though it was turned to the highest setting.What was consistently inconsistent was the housekeeping service. One day the room was cleaned, the next day it wasn't. One day we asked a staff member in the hall that was cleaning another room if she would be able to clean our room that day, and she told us her card didn't work in our door so she wouldn't be able to clean it. We offered to open it for her, and again she stated her card didn't work. We again offered to open it for her and she asked if we wanted her to clean the room right then? We offered to wait in the room, and then she said, no, she could clean the room right away. We went downstairs and waited about 45 minutes until my husband went back upstairs to check her progress and she had just finished. The day after that, our room wasn't cleaned. I fully realize this is a very large hotel and by no means was I expecting housekeeping by a certain time, but I didn't understand the service only every other day. We never put out a door sign refusing service or \"do not disturb\" if we left for the day.I also want to note that I spoke to several other conference attendees that were staying at other large hotels, and they also had a musty odor in their rooms. I even noticed it in some restaurants while we were there. Many of the hotels, business, etc. don't have A/C throughout the whole building;  Doubletree does not have A/C in the hallways.We did not patronize the restaurant; we went to other places close by as we found them less expensive. We also didn't check out the pool or fitness center.We didn't rent a car, but the bell/concierge desk staff were always very pleasant. and the baggage storage between check-out and our cab ride to the airport later that day was excellent.Overall, we had a nice stay at the Doubletree. At check-out, I did discuss the inconsistent housekeeping with the woman at the front desk."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 6,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "Greeted every time we entered or left the hotel , the staff was outstanding. The door man was great alway had a nice comment made you feel special.Great location walking distance to monuments , whitehouse,shopping and dining.  Can't wait to go back!"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 118,
        "expertise": 0.006875987329883,
        "user_cities_visited": 77,
        "review_days": 0.071741511500547,
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        "review_text": "I stayed at the Omni as part of my 25th Wedding celebrations and it was a very good choice indeed. This hotel is 5* and from check-in to check out you are treated like royalty. We were given a map of the area and a good way to walk down to the Ferry building and then along the bay to Pier 39 (don't miss this). The room was well appointed and comfortable and we were greeted by Champagne and strawberries: a very nice touch. The hotel is situated in the financial district and is about a 30 minute walk down to the Bay area. We didn't eat in the hotel and there are plenty of nearby restaurants and bars. Transport links are good too. Highly recommended."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 43,
        "expertise": 0.0042388465923710004,
        "user_cities_visited": 116,
        "review_days": 0.301204819277108,
        "helpful_class": 0,
        "review_text": "This is a well located new hotel.Its a 5 min walk to the metro and a 20 minute walk to all the sights.Hotel staff were all very friendly and helpful.Breakfast was as expected, the daily socials were a nice option.A 24hr Safeway is across the street and some other restaurants nearby.Would definitely stay here again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.014786418400876002,
        "helpful_class": 1,
        "review_text": "We stayed 3 nights attending Shot Show. They were great to shuttle us to/from the airport. We took the metro DXS bus from just north of the mall to the Wynn and that worked out great as we didn't need to rent a car or try to find parking.The staff was very friendly and helpful. The breakfast was fairly good. The only real downside is that the carpets look as though they have never been cleaned."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 41,
        "expertise": 0.013159733715840002,
        "user_cities_visited": 12,
        "review_days": 0.012048192771084001,
        "helpful_class": 2,
        "review_text": "I've been to Oahu over ten times and had never found a hotel that I liked or wanted to stay at again...until we went to Outrigger Reef. My family and I booked a standard room and were really happy with what we were given. The rooms were spacious and clean and we slept well. We were able to sit on our balcony in the evenings and listen the Hawaiian music playing in the lounge. We also had a partial ocean view. Our room faced the street but we weren't bothered by any of the street noises that you'd expect. I also love the location of the hotel: right on the beach at the beginning of the Waikiki strip.  We will be going back again in a couple of months and are hoping that we have the same great experience! Aloha!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 24,
        "expertise": 0.004371111620366,
        "user_cities_visited": 17,
        "review_days": 0.339539978094194,
        "helpful_class": 0,
        "review_text": "Have stayed there twice within two years and loved it. It's great for families to stay together and enjoy. Casinos, if you want to play, are not far away and it's very near the Strip. Can walk to most places. Stayed in the two-bedroom residence. Check-in was quick and staff very friendly. Will be staying there again with family in January next year."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 15,
        "expertise": 0.002690567735254,
        "user_cities_visited": 27,
        "review_days": 0.335158817086527,
        "helpful_class": 1,
        "review_text": "We chose the Modern as our Son had stayed for his Honeymoon in November and recommended. I have not stayed in other Hawaii Accommodation so have nothing to compare it to.We were upgraded to a Larger room with a Balcony and although it was city view it was near the beach end of the Hotel so we had a great view of the pool and beach.Room was clean but small compared with Accommodations in other places I have stayed (not in Hawaii). I think I would have felt very caged if there was no Balcony.Rooms were serviced regularly but for some reason House Keeping had trouble remembering to leave us cups or anything to drink out of. No biggie some were always brought to the room when we asked.If you like Tea request a Jug/Kettle. The room has a POD Coffee Machine and I was using that to make Hot Water for Tea at first.If you hire a Car, Parking is USD$35/night but you can get it cheaper at the Red Lobster Car Park.The Modern is close to Ala Moana Shopping Mall but further away from Waikiki Shops and Business District.They could improve the Beds and the Noise deadening. It seems all of the Doors close with a loud bang so you hear everyone coming and going from their rooms.We had a couple with the brat from hell move in the room next to us in our last two days sounded like he was in our room.Pool Area looked clean and popular and the Pool Bar is nice.It has a good feel but a very young feel. I think we will stay further in Waikiki at an Adult Resort with more of the older folk next time.Overall great place for Young Couples and Families."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 32,
        "expertise": 0.002714333002317,
        "user_cities_visited": 23,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "We were total tourists for 2 days while in SF.  I mostly stay in the business district of the city so staying near fisherman's wharf was new.  If doing everything touristy in SF -- this is a perfect location.  I would not hesitate to stay at this Marriot again.  My only negative is that parking was $64 per night which is just stupid ridiculous.But on to the positives:  We walked everywhere....all the wharf sightseeing is within walking distance of this hotel.  if you wanted to go to the city center, the trolly was a block away.  if you have difficulties walking (i have a bad hip), staying at this hotel is not too taxing because the hills are less steep.  But the wharf(s), Alcatraz, the navy subs, Ghirardelli square...everything near the water is close to this hotel.We took in a Giants game and took an Uber to the game for $5.  in fact Uber everywhere, it is far cheaper and you do not have to deal with traffic.But here is the bonus...have a kid or two addicted to Pok\u00e9mon?  there is no better location than at the wharf(s) for Pok\u00e9mon hunting.  None....you want to make your kids happy and give them an excellent sightseeing time? Stay near the water. I very much liked this Marriot -- except parking costs.  To avoid internet costs, become a Marriot member or free and you get all the perks like internet. I say Marriot at Fisherman's Wharf the way to go!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 150,
        "review_days": 0.9003285870755751,
        "helpful_class": 0,
        "review_text": "We are frequent travelers to Washington DC.  We have stayed in many hotels in different areas of the city-Alexandria, Georgetown, Capitol Hill, Tysons Corner, Chevy Chase. (Including many, many brand name hotels which frequently disappoint)  This hotel was among the cleanest we have stayed in.  The rooms were well appointed and the bathrooms were quite spacious.  We were also able to charge our electric car using the hotel garage.  We will absolutely return."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 3,
        "review_days": 0.292990142387732,
        "helpful_class": 0,
        "review_text": "We come out each year for a week to attend a conference and this is our 2nd time at Petite Auberge.  It's very small and very homey; you'll definitely get a chance to know the staff, who are all extremely good.  I think the building was built in the early part of the 20th century and still has an original elevator, which is very cool.  We always request a room with a gas fireplace, which is really nice to have at night and the morning.  The hot water and shower are both fantastic; super hot and incredible water pressure.   The morning breakfast is large and good.  The only negatives are the street noise at night (since Bush Street apparently is one of the main thoroughfares for fire trucks, the police and ambulances)  and the mattresses are super soft, which is tough on your back after a few days.   I prefer a firm mattress, but that's just a personal preference.  I'm sure we'll be back next year!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.960569550930996,
        "helpful_class": 0,
        "review_text": "I booked the Sofitel for a group room block and meeting and was not disappointed.  The rooms, amenities, staff, food, and location are all excellent!  This hotel is great for business or leisure and my guests enjoyed their stay immensely.  For a great hotel experience in the downtown D.C. area, look no further than the Sofitel!I worked with Keiara (catering) and Bruna (hotel reservations) and both were outstanding and overly accommodating!  Both introduced themselves to me upon my arrival and couldn't have been nicer.  Thank you for your support!  Will be returning again!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 1,
        "review_days": 0.45125958378970404,
        "helpful_class": 2,
        "review_text": "I took a trip to Dubai for spring break last month to visit a friend.  My friend is staying at the H Hotel and told me a week prior my visit that she had to leave out of town for a last minute business trip during my visit.  She introduced me to the concierges at the hotel in particular Mr. Nash!  He was outstanding and made feel as if I was at home.  He really looked out of me and helped me have an amazing experience while there.  He provided a list of \"Things To Do\" each day while I was there and even booked reservations for my Desert Safari as well as my helicopter tour over the city.   I would highly recommend anyone coming over to Dubai (especially if alone) to stay here and let the concierges plan your adventures!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 13,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 20,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "Got a club Room. Room is small. Clean but not shining. Bed is comfy. Didn't like the shower thought, due to the lack of water pressure. The hotel has got a level floor with a nice working space and free meeting room with free amenities such as hot coffee and snacks (pretty nice). Staff were always very helpful and kind. Was a good deal and would stay there again given the same atractive rate. Location is very nice, overlooking the river and a block away from Michigan Ave."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "This hotel is conveniently located next to the Ala Moana shopping mall and one block from Ala Moana park, which is a really nice place to stroll alongside the ocean and a small marina.  Although there are restaurants inside the mall, the rest of the adjacent area offers no shopping or dining options.  The hotel is well maintained and the staff are pleasant and helpful. However, if you are sensitive to noise at night, be aware you will be able to hear water running from other guests' bathrooms and may hear noisy sleepers in the adjacent room, through the wall. The business center charges for printing copies and Internet access, although internet access is free from your room."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 5,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "Fourth time I have stayed at the Trump International Waikiki and continued to be impressed. Staff are amazing, sincerely go out of there way to to be accommodating.Front desk staff especially, kind, friendly, approachable.Love the rooms, one bedroom suite facing ocean and Derussy Park especially.The fact the rooms were built as condo's offer plenty of amenities not typical.Have to say actually almost reluctant to write this review, afraid to many people might like it as much as I do, thereby making availability limited."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.12979189485213502,
        "helpful_class": 2,
        "review_text": "The Berkeley hotel is located in the heart of Bangkok's shopping area. It's just a few minutes away (walking) from Siam Square.Beware of the jewelry scam (ruby & sapphire)! This happened right outside of the hotel! Don't trust strangers, they will ask you where you are going and then say that the particular place is closed or will open later. They will then say \"today is a holy day, you should visit one of the local temples\", do not go! It's a scam, just walk away. (Read online about the jewelry scams in Bangkok)Also beware of taxis! Taxis will try to rip you off and charge you a set price, do not get in the taxi. Before you get in, make sure you tell the driver to run the meter. Tuk-Tuks (motorcycles with a back cart) will also try to rip you off. I would rather ride in a taxi than a Tuk-tuk, it's much safer.On a brighter note, while flagging down a taxi, we met the only driver I trust in Bangkok. This guy took us to around the area and warned us of places that were \"tourist\" prices. He was very honest and trust worthy. He even lent us his wifi hotspot so he can keep in contact with us with no extra charge! I would definitely use him again and I highly recommend him for all of your transportation needs! You can find him on FB or Google, type \"Tok thebest Taxi\"."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.282584884994523,
        "helpful_class": 0,
        "review_text": "Staying at the Omni in San Francisco is a luxurious experience.  It's conveniently located; our room was lovely; the food was delicious; the staff was friendly and helpful.  We hope to stay there again in the future."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.432092004381161,
        "helpful_class": 1,
        "review_text": "I was visiting family with my boyfriend and my stay was amazing! Sarbi helped me pick out great places to eat. She also gave detailed directions to wonderful tourists spots. I will definitely be back!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 11,
        "expertise": 0.004339990437309,
        "user_cities_visited": 53,
        "review_days": 0.9567360350492881,
        "helpful_class": 1,
        "review_text": "An easy walk to Cosmopolitan, Aria, and the others around there.  It has no casino so when you do get back to your place, you don't have that noise to deal with.  5th level pool is small, but good enough with decent amount of chairs by noon to get a seat.  Shade and sun spots.  Nice bar that serves decent lunch food as well.  The 38th? floor also has a more adult pool, smaller and with less chairs but nice vistas of the dessert and the strip depending which way you look out.  There is also a small bar up there, but no food.  Room is huge and well appointed as Marriott Vacation Club people expect.  Great shower (two heads) and big jet tub for 2!   Used points and glad we stayed here.  It's Vegas, but people still seem to bring kids.  And it seems they like to stay here.  It wasn't a huge drag, but I would like to see less kids in Vegas period.  It's not the Marriotts fault and I wouldn't say they were a problem at this property.  Since the pool is small, they do tend to fill it up quickly.  The lobby has a nice Starbucks, food, and grocery.  It also has a full bar.  It seems quite busy all day, but by late evening 11/12 midnight it's all shut down which was a bummer.  No night caps.  But you can buy a bottle of something and have it in your room.  Oh, VERY nice bed.  And the people there were very nice.  Much better than the swanky places in Vegas.  And, if you are a bit older, say 50, and don't have a gut, you'll be the hot looking people at the pool.  Try that at the Hard Rock Hotel pool!  :)"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 15,
        "expertise": 0.007981168855051,
        "user_cities_visited": 6,
        "review_days": 0.7146768893756841,
        "helpful_class": 1,
        "review_text": "My wife and I celebrated our wedding anniversary by spending two nights at The Jane Hotel.  Check in time was 3:00 pm. and  we arrived about 1230 pm.  We asked for an early check in time but due to the grand opening of the hotel the day before we were not able to get one.  We went to Wildberry for a late breakfast and came back to the hotel.  The room was still not ready.  With the help of the concierge, David G., he booked us on a river tour with the \"First Lady of Chicago.\"  The boat ride was great and very educational.  When we came back to the hotel we were in for a surprise.  Martine was the lady at the front desk who we met when we first got to the hotel.  She gave us our room key and when we opened the door we realized that she upgrades us to a suite.  It was fabulous the room and the view.  Twait was well worth it.  When we came back from dinner we had two cupcakes waiting for us in the room.  Martine was great for our entire say.  She kept on asking us if there was anything else she could do for us.  I must also point several other members of the hotel staff.  Behind the desk there was Marcus, and Nisa who were great!  Bravo to the hotel and its staff"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 26,
        "expertise": 0.0026947172263290004,
        "user_cities_visited": 16,
        "review_days": 0.165936473165388,
        "helpful_class": 0,
        "review_text": "I had the pleasure of staying at Kahala for 6 nights this past September.  We really enjoyed our time at Kahala while vacationing on the South Shore of Oahu.  So glad that we decided to spend the extra money and stay here.  We enjoyed the scenic lanai room during our stay.  Although we didn't have a view of the ocean, the picturesque mountain view and beautiful golf course were a treat to take in.  We purchased the daily breakfast buffet with our room.  I must say that the breakfast buffet was a great way to start the day.  The offerings each day were great - everything from an omlette station to miso soup and everything in between.   I especially loved the fresh fruit.  I'd read mixed reviews about long wait times for the breakfast buffet but we did not experience long wait times, maybe because we visited in September when it's not so crowded.The hotel offers a shuttle to Waikiki (2 different stops) as well as a stop at the Kahala Mall where there is a Whole Foods among many other stores.  The shuttle service was perfect - we were able to enjoy the hustle and bustle of the Waikiki area and all that it has to offer for tourists and then return to the calmer Kahala area for real R&R.I would definitely recommend Kahala to anyone planning a visit to Oahu and wants to enjoy the touristy side of Waikiki by just having a short drive from the serene Kahala area.  I would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 33,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "The location was great. But the demolition and rebuilding of the  Marketplace was an eyesore.  I enjoyed my stay bit will stay somewhere else next visit.  There is a laundromat next door which is handy.  There is also a Sports bar next door which is handy and the staff were great. The Ohana East was good value and a great location.We stayed during Halloween  which was a great experience.  So may people dressed up in costumes some scary Nd some not so scary  lol."
    },
    {
        "user_review_posted": 518,
        "user_total_helpful_votes": 111,
        "expertise": 0.000929997950851,
        "user_cities_visited": 65,
        "review_days": 0.261226725082146,
        "helpful_class": 0,
        "review_text": "The hotel is wonderful. The staff is friendly, They let us check in early at 12, gave us a change for the transportation ( you have to have exact change). The hotel is walking distance from most of the sightseeing, shops, bars and transportation. We had the bay view room, we can only see part of the golden gate and the rest was blocked by a tree but it was ok. My advise if you planning for a hotel, book argonaut or another hotel in the fisherman's wharf area. Don't book in union square."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 9,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 6,
        "review_days": 0.26013143483023,
        "helpful_class": 1,
        "review_text": "Location of the hotel is good. Just a 10 - 15mins walk to the Waikiki beach. When the international market shopping mall opened in summer, it'll be faster to walk to the beach.Nearby is the Food Pantry supermarket so you can stock up on food and drinks. And shopping is just a walk away. With Ross around the corner, there's also a Forever 21, H&M and many other luxury boutiques.Food is also easy to find and the choices are endless.The room is spacious with comfortable bedding (we had the room with a lanai). Though it can be pretty noisy in the morning as it's just by the roadside.Also there's a Sony Playstation if you do have kids that gets bored easily.There's free iced water provided throughout the day. And coffee and tea is free for breakfast too. Beach towels is rental free too.The staff are friendly and will answer any questions you have."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.041073384446878004,
        "helpful_class": 0,
        "review_text": "Excellent location SoFi area right on the beach, and walking distance to fine dining, lounges & clubs.  Amazing view of the Atlantic Ocean from the room.  Can't say enough about the staff- service was SUPERB and consistent throughout all departments.Recommend 100%!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 10,
        "expertise": 0.0007413989016450001,
        "user_cities_visited": 28,
        "review_days": 0.283132530120481,
        "helpful_class": 0,
        "review_text": "Baseball season this hotel is awesome. Clean rooms, great beds. Friendly staff! Metro station is within eye view. if you are feeling good about the location is because you are correct. It was very quiet at night. We had a great time in DC and you get a good view on the capitol building at night."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 17,
        "expertise": 0.003478068976104,
        "user_cities_visited": 16,
        "review_days": 0.141292442497261,
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        "review_text": "The Parc 55 has everything I want in a big-city hotel. It has features that tick me off too.Anywhere I stay, large or small, I'm looking for three qualities: a place that is clean, quiet and comfortable. In a big city such as San Francisco, quiet is the most difficult goal to attain, through no fault of the hotel. Big cities are noisy because of loud trucks, car horns (I'm talking to you, cabbies!), sirens. So the key to fight the noise us to stay in a room as high as possible, 15 floors at least.Parc 55 scores high on all three qualities. Hilton has recently taken over Parc 55 from another big chain, and I'm not sure what changes have been made in staff, decor or services. I had no complaints with clean, quiet and comfortable. The staff was very eager to please.What irritated me was the feeling of being ripped off. The feeling that I was being squeezed for every dime that Parc 55 could shake loose from me or pile onto my credit card.We stayed four nights at a cost of $500 a night. Pricey enough, right? (Good heavens, I've never paid that much for a hotel room!) Pricey enough to earn, say, a cup of coffee and a bagel at breakfast? Or a beer in the evening? Not a chance, you rube!If you open that bottle of water in your room, that'll be 6 bucks. Breakfast from the buffet comes to an outrageous 29 dollars. 29 dollars! For breakfast!  A bagel and coffee? 9 bucks. These charges are piled on top of the 50 dollars a day you are paying to park your car, mind you.We felt ripped off, taken advantage of. Our $500 a night at the Parc 55 got us only one thing that a $200 room in many other places couldn't provide: a higher bill. After the first morning, we enjoyed breakfast at a little place across the street for much less that 29 bucks total for the two of us.I don't like the feeling of being ripped off. Without that feeling, Parc 55 would earn a higher rating from me."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 11,
        "review_days": 0.10460021905805,
        "helpful_class": 1,
        "review_text": "Great location to explore San Francisco and great with the kids. Rooms are clean and charming, great breakfast for the start of the day, and the staff was amazing. Will definitely stay here again. Awesome location in Pac heights and close to amazing restaurants. Very safe location."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "This was a great hotel. The staff was very friendly. They have a lovely rooftop pool and hot tub! We took the free shuttle service to Pike Place and had a wonderful night. Would stay there again for sure."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.024096385542168003,
        "helpful_class": 0,
        "review_text": "We stayed there for 4 nights. Location wise, its easily accessible to public transport including Muni buses and the famous cable Car.the first night we checked in, we found hair in between sheets on our bed, let alone spots of stains visible on the bed cover. We requested a change of room.The new room is clean but has a broken drain in the bath. When you have a shower, water accumulates around your ankles and you have to stop every now and then to press the release switch, which we think is the broken part. We told the front desk, who put a note for repair the next day, which didn't happen before we checked out.The carpets in the building is just overwhelming with dated smell that we had to keep the window in our room open most of the time to get fresh air in.Wifi also broke every now and then.Most of the staff members are very helpful though."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 5,
        "expertise": 0.0007566085023880001,
        "user_cities_visited": 44,
        "review_days": 0.178532311062431,
        "helpful_class": 0,
        "review_text": "Reservation process and manager communication were practically flawless. We rented an 18th floor condo with a great view of the ocean as advertised. Full kitchen was put to regular use. Accommodations were very comfortable for our family of five adults.Very convenient location in the bustle of Waikiki. Reserved parking stall was a big plus.Property staff we encountered were always friendly and courteous. Keep in mind that you rent at a well maintained property in a prime location just steps from the beach. We enjoyed the quiet atmosphere inside the complex, which definitely sets  it apart from a hotel. Overall, a wonderful experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.470974808324205,
        "helpful_class": 1,
        "review_text": "This hotel has been recently renovated and shows well. The staff is nice, rooms are a good size but the beds are HORRIBLE. They're clearly old...they are flat, uncomfortable and springy. I regularly stay at Hilton brand hotels and this is by far the worst bed I've encountered. The DoubleTree brand beds are much more comfortable compared to this. I went to the front desk the next morning to complain about the bed and they immediately moved  us to another room. Unfortunately that bed was the same so we were stuck with a crappy bed...ironically what should be the main and best feature of a hotel. I will seriously reconsidered my loyalty to the Hilton family of brands after this experience."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 20,
        "expertise": 0.0034858868578380004,
        "user_cities_visited": 69,
        "review_days": 0.181270536692223,
        "helpful_class": 1,
        "review_text": "I could admire the Great Lake Michigan from my room's window (top floor).The hotel is kind of old and it would be better with some renovation, especially of the A/C (cold air was flowing in early October instead of warm...!...)Overall, the room was spotlessly clean, the staff kind and the stay there pleasant: all major tourists' attractions were at walking distance; places to eat and have a good time, too.In case I revisit Chicago, this will be my first choice!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 122,
        "expertise": 0.010466417616367001,
        "user_cities_visited": 75,
        "review_days": 0.39539978094194905,
        "helpful_class": 0,
        "review_text": "I take AMTRAK to DC often and this hotel is accross from Union Station.  I can see 1 from the other and vice~versa.  The hotel has recently renovated and the new look is so dramatically different that I thought I'd booked the wrong hotel when I got the reservations confirmation email.  I took some photos.  And while the rooms remain small, there is a large flatscreen TV, a couch, an EZ~chair and a table. The bathrooms rehab is the most dramatic with a mounted showerhead on a hose that is removable + a rain shower head statically mounted above the other showerhead.  The mirrors have 2 lights embedded in them.  The showers are marble with a rectangle drain.  The room had a fridge which is a big + over past visits.  My room also had a new iron and ironing board.  The pub downstairs [Dubliner] allows guests to get cocktails at the bar and take them to your room.  There is another Irish Pub next door named Kellys.  And just down the street from the front door is a Corner Bakery which is handy for breakfasts.  The windows do open just a few inches which I find comes in handy as all the rooms I've had at this hotel tend to be warm even when the individual room's heat is turned off.The Capitol Dome & it's reflecting pool, Botanical Garden, Taft Carillion and plenty, plenty more is nearby.  Just keep walking along the Mall and you'll come accross many museums to visit."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 8,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 3,
        "review_days": 0.388828039430449,
        "helpful_class": 2,
        "review_text": "Added FACILITY FEE +$34.00  for amenities ????A con to charge you more for the room.Checking on the website gives a list of \"amenities\"- Discount rate at Equinox..  - $27 versus $35- A bottle of water in the room...!!- \"Guided runs\" ??  whatever that means (you ask for a map?)Various other useless sundries in an attempt to justify.This should not be allowed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7886089813800651,
        "helpful_class": 1,
        "review_text": "The Reef was an amazing dining experience!The staff was friendly and helpful. Our waitress went above and beyond.  Menu choices were fabulous and I loved seeing my family cook their main entree.  In addition to all this, the atmosphere was wonderfu! We will definitely be back!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.261226725082146,
        "helpful_class": 1,
        "review_text": "We just got back from Oahu and we stayed at the Outrigger Reef Hotel. I did so much research before hand on what hotels had the best beaches on Waikiki. The Outrigger Reef and its sister hotel, Outrigger Waikiki Beach Resort came up. It was a hard decision but Im so glad I chose the Outrigger Reef. It is not in the hustle and bustle next to all the other hotels. Yes, the sand might be a little rocky, but every morning my family got to wake up to wild sea turtles that hung out in the reef and literally next to the shore. We had a full ocean view that was well worth it. I definitely recommend spending that extra money. Not to mention the sunsets over the horizon were beautiful."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 10,
        "expertise": 0.007981168855051,
        "user_cities_visited": 3,
        "review_days": 0.176341730558598,
        "helpful_class": 2,
        "review_text": "It's always great to be back at Hotel Zetta. My friends and my extended family...always a very good feeling in seeing familiar faces and the experience working at Zetta. My home away from home...very hip and vibrant property!! The hotel makes you feel young and alive!! Shopping is at your finger tip...My gratitude goes to the entire Zetta team especially to Jeremy K, and the housekeeping team for ensuring the guest rooms are clean and presentable. Keep up the good work!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 11,
        "expertise": 0.026591636323513003,
        "user_cities_visited": 1,
        "review_days": 0.076122672508214,
        "helpful_class": 3,
        "review_text": "We booked one night in the 4 Queens on Freemont as we wanted to explore this side of town during both the day and night and didn't want the 40 minute deuce bus back and forth to our hotel on the strip nor the $40 cab fare, and we struck lucky we had been upgraded to a suite !The hotel is clean and comfortable yes it needs upgraded but that was massively reflected in the price we paid for the room - the bed was very comfortable as was the couch lol and we had great views of the strip up towards the stratosphere.I have totally forgotten the name of the pub inside the hotel but it has its own micro brewery and amazing staff they do a flight of beer for $8.99 which gives you a 1/3 of a pint samples of all of the beers they do as well as there own brewed root beer - if you are not staying at the hotel this bar is still worth a visit go during happy hour and get great half price appetisers as well :) - the only drawback is there is no pool and the tub would only be good for soaking your feet as you shower - I would definitely use this hotel as a base for a couple of nights to explore Freemont again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 9,
        "review_days": 0.6933187294633071,
        "helpful_class": 2,
        "review_text": "My fianc\u00e9 and I were looking to do a modest stay in San Fran and are the types who never break the bank with accommodations because we are always out and about.The San Remo is perfect for the pen minded adventurous types that love new and unique experiences. The hotel is located on the second floor so you need to be able to climbs stairs (little warning). It has the most adorable eclectic style with old photos and Nic nacs on the walls.The rooms are modest and small with a ceiling fan and space heater for different seasons. We had a true window unit so the fresh air made it very comfortable. I\u2019d recommend springing the extra for the Full Bed w/sink rooms.The shared bathrooms are not as bad as I imagined. Toilets are separate from showers so waiting was never an issue for us but we are early risers!I will say that it is a little loud for light sleepers like myself. You can hear the goings on of those around you but the hotel provides a noise machine for the rooms and ear plugs which is a nice touch.If I went to San Fran again I would stay here again for the location. There\u2019s a great little coffee and breakfast spot Allen Cafe Caporicio outside the doors of the hotel. Walking distance to Pier 33 for Alcatraz tours and Fisherman\u2019s wharf, ghiradelli, Lombard St etc.Bring flip flops for the showers if your a germ person and I recommend showering with your significant other to save time.Overall super pleased with the choice and experience minus the noise!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.791894852135816,
        "helpful_class": 0,
        "review_text": "This property is beautiful, and in a great location. The views are incredible! Since it was our first family trip with our baby in tow, we had some extra needs. The manager, Anthony, made sure we had everything we needed and made the stay so easy. From the great bar staff, to the friendly front desk, bellhops, and housekeeping, we couldn\u2019t ask for better service. Thanks for making our first family hotel stay a memorable one!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 21,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 5,
        "review_days": 0.885542168674698,
        "helpful_class": 4,
        "review_text": "Rude snobby staff, useless concierge. bad food and atrocious customer service. the hay-adams trumps this place! absolutely never staying at a trump hotel ever again. one of the cleaners walked in on me while i was getting dressed too!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 13,
        "expertise": 0.015668101070285,
        "user_cities_visited": 5,
        "review_days": 0.010952902519167002,
        "helpful_class": 3,
        "review_text": "An old-world hotel with the elegance you would expect.  The staff is amazing.  Make sure you know which room you are getting, however (see comments below).  Superb location and welcome families - even during power hour at the restaurant.  I would recommend highly and would stay again for sure when vising DC.  Hope this helps!!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 20,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 16,
        "review_days": 0.152792990142387,
        "helpful_class": 1,
        "review_text": "Wow, where to start? I have been coming to Honolulu since I was a little girl, and this was the first time I stayed at the Moana Surfrider. I cannot believe it took me so long to stay at such a historic and beautiful hotel. I'll begin with a few of my favorites:- The room: I stayed here for a work/couples trip, and decided that the Banyan City room was probably the most cost-efficient for my trip. I was a little worried it could get noisy, but I honestly wasn't in the room enough to notice. Also, since I'm a Preferred Guest, they upgraded me to one of the higher floors.- The staff: THE BEST. I also stay at SPG properties, and this was by far the best staff I've had the pleasure of interacting with. Super friendly and helpful.- Location: Perfect location. It's central and walking distance to most things in the Waikiki area.It's also located on the beach, so you don't need an ocean view in order to wake up on the beach :)- Restaurants: Had breakfast and dinner at the hotel, it was delicious. I also frequented the bar and had drinks/food overlooking the beach.- Hotel: The Banyan trees are absolutely stunning and the rocking chairs are a must to sit on in front of the hotel.If i decide to return to Honolulu, I will be sure to stay at the Moana. It's beautiful and centrally located, and I know that I'll be taken care of."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 22,
        "expertise": 0.0035726923033020004,
        "user_cities_visited": 30,
        "review_days": 0.16265060240963802,
        "helpful_class": 0,
        "review_text": "Firstly - this hotel is lovely and the staff were friendly and helpful. It's quite old fashioned compared to other hotels in the area but the rooms were nice and big and kept clean. It's located literally at the top of a hill, so if you like walking then it's perfect for you!!About a 10 min downhill walk to union square - just get the cable car back up the hill!!!We are IHG members so we were torn between this hotel and the other Intercontinental hotel in the city. We opted for this one for the location but mainly because the Top of the Mark restaurant/bar was there and we were looking forward to visiting. We stayed for 3 nights but arrived really late on our first night so had planned to go to the Top of the Mark on either of the 2 remaining evenings. It was therefore a massive disappointment to find out that it was closed due to a private event on BOTH evenings. They have a no reservation policy there and we were only informed that it would be closed on the day from a notice in the reception so i'm sure we weren't the only guests that were disappointed. Considering this is made out to be one of the best places to visit in San Francisco because of the views you get of the city from the top I think it's bad of the hotel to close the place entirely for a private event for 2 nights on the run without informing guests prior to their arrival, or announcing it at the time of booking. We only booked the hotel 2 weeks before arriving so they must have known.If we had known this was going to be closed we'd have stayed in the other intercontinental which is much more modern."
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 69,
        "expertise": 0.0024864706742720004,
        "user_cities_visited": 48,
        "review_days": 0.049835706462212005,
        "helpful_class": 1,
        "review_text": "I would normally be reluctant to rate a hotel 5 stars, unless it was perfect...But, with the large suites, in this great location on the edge of Georgetown, for around $200/night, I am calling it 5 stars, and I would go back.The pluses:- the suites are huge - the bedroom, kitchen, and living room were perfect for my family of 5.  With Trader Joes directly across the street, we were easily able to have breakfast in the room each morning.- location - on the edge of the beautiful, fun, vibrant Georgetown neighborhood, we were 9 blocks from the White House, 1 mile from the National Mall, and a short walk from the Foggy Bottom metro station.  We were able to walk or take the metro everywhere we wanted to go.- the front desk staff was wonderful - Seck, Izzy, and the crew engaged my family every time we entered the lobby.  And they wanted to make sure everything was great (more on this in a moment)- price - I could not find a hotel of this quality, in a good location anywhere near the price we paid.The minuses:- Parking was $42 per night- One of the two elevators was not working, so we had to wait at times- Our room was a bit dirty when we checked in - not horrible, but not what you would expect- the next morning, my wife mentioned his to the front desk, and they apologized and said they would take care of it.  That night, we came back, and the issue still was not resolved (again, annoying but not enough to raise a big fuss).  The next morning, my wife again mentioned it to the front desk staff, and they were again apologetic, and said they would take care of it.  After a long day in DC, we arrived back at our room to find a spotless room, a letter of apology, and 5 cupcakes from the Sprinkles cupcake shop.  While the cleaning staff failed here, the front desk staff did the right thing, and righted the wrong.So, obviously things were not perfect, but would I go back and/or recommend this boutique hotel to a friend - yes."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 453,
        "review_days": 0.163745892661555,
        "helpful_class": 1,
        "review_text": "I am a massive fan of the Marriott brand and the location of this hotel (which I stay at through my employers contract) is great. The dining experience is not. The larger of the two breakfast areas on this particular stay was reserved for Platinum and Gold Marriott card holders whereas the rest of us were crammed into a small congested buffet area in the main lobby. Because of the lack of tables I was forced to share with a total stranger.After a day sight seeing my partner and I decided to order room service rather than go out again only to discover that there is no room service offered.  Instead, one can order out to eat in from a small range of restaurants listed on the in-room iPad.  The procedure is tortuous.  We attempted to order a pizza through one outlet which offered a \"compose your own\" option only to discover that this didn't work as there was no list of toppings to choose from. The outlet we eventually chose would then not accept a UK credit card as a UK zip code was not recognised.For this size and quality of hotel I was frankly amazed that there is no proper room service menu but a rather inconvenient, laborious alternative to get a hot meal in the evening.Not withstanding my frustration regarding the above, the staff here are very helpful and friendly."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "We hosted an investor conference for 60 people at the Hilton Bentley. It was a very elite group with high expectations and I have to say the hotel KNOCKED it out of the PARK!Claudia (the director of events), Francisco and the entire team at Hilton Bentley went above and beyond to ensure our every need was met. From the initial consultation through execution of the event several months later, Claudia and her team were courteous, knowledgeable and responsive. I felt at peace knowing I had a supportive team in place, who could calmly and effectively handle any issue/obstacle that might have arisen throughout the conferenceSantorini by Georgios, the Greek Restaurant on site, also catered the even both days. Our elite group of investors RAVED about the food. Georgio, the owner, is very involved in the day to day operations of the restaurant. His passion shines through each dish that was served throughout the conference.I would HIGHLY recommend the Hilton Bentley for your next event. Almost ALL of our attendees mentioned it was one of the best conferences they've ever been to.If you want wow factor + reliability this is your \"go-to\" team!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.032858707557502004,
        "helpful_class": 0,
        "review_text": "The front desk was extremely helpful when I needed directions, restaurant reservations, and was always available when I needed them. The room was beautiful and extremely clean. The bathroom was spacious and he decor was great. I will definitely be coming back!"
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 64,
        "expertise": 0.002478943690463,
        "user_cities_visited": 121,
        "review_days": 0.697699890470974,
        "helpful_class": 1,
        "review_text": "I have been at the Homewood Suites for 2 nights and have 1 more to go, and so far I've been disappointed with my stay. Based on the reviews here, I expected a lot more.Firstly, the positives. You can't deny how great this location is- it's incredibly central, surrounded by great shopping and restaurants, and about 35 minutes from O'Hare if traffic is cooperating. The staff at the breakfast area are really lovely- friendly and helpful and patient with the hoards of people who descend on them every morning. My suite was spotlessly clean when I arrived and the rest of the property is well maintained as well.However, there are a few things I was not pleased to find. If you're expecting peace and quiet, this is not the place for you. Street noise, as well as noise from the hallway and your neighbors, is a near constant. There are also (understandably) a lot of families who stay here with small children, adding to the noise level.The AC in my room does nothing to control the humidity, leading to a stuffy, clammy atmosphere, even when it's running constantly. The linens and towels are not high quality- the hand towels literally disintegrate on your hands as you're drying them, leaving bits of fuzz and white fluff all over you. The free breakfast is basically a bunch of beige foods of varying quality- the fruit option this morning were blueberries that had clearly been thawed from frozen.Also, if you're expecting a welcome or thank you for being a Hilton Honors member with status, you won't find one here- I didn't even get a complimentary water bottle on check in. Overall, I had much higher expectations about the level of service and comfort at this property."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 9,
        "expertise": 0.001507962779065,
        "user_cities_visited": 18,
        "review_days": 0.555859802847754,
        "helpful_class": 0,
        "review_text": "I went here as a special treat.I ordered a seafood plate which was a lot smaller than anticipated & I could not believe the prawns were black! I ate part of my meal but stopped as I began to feel ill. My dining partner ordered a a chicken panini which was flavourless.Plenty of better places to eat in Waikiki!"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 84,
        "expertise": 0.005633492003549001,
        "user_cities_visited": 36,
        "review_days": 0.29791894852135803,
        "helpful_class": 2,
        "review_text": "So lucky to have chosen this hotel to stay in for my first trip to Hawaii. Amazing staff will help with anything especially with details on what's available for sight seeing, places to visit and yummy places to eat. Location is the best right on the water in the middle of everything and walking distance to all major shops and restaurants. Starbucks right out the front. Rooms are clean and beds are comfortable perfect for families or couples. Would recommend this hotel to anyone new to Hawaii or returning to this beautiful country."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 65,
        "expertise": 0.005524818335146,
        "user_cities_visited": 116,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "Pros: great location just 10 minutes' walk from Pier 39 and Fisherman's Wharf, and 15 minutes from Lombard Street. Hot showers. Staff was really helpful and changed my room when we saw nb.5 had no outside windows and felt claustrophobic. Trader Joe's just round the corner. Discounted parking nearby ($20 for 24 hours instead of $36).Cons: not my jam when it comes to atmosphere, but I guess some people will find it quaint or quirky. A window overlooking the hallway is what separates some rooms from a broom cupboard. Is it even legal to have no outside windows? I wish the 'no outside window\" would have been mentioned in the room description when we booked. Shower curtains aren't big enough to cover clothes in the changing area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.163198247535596,
        "helpful_class": 1,
        "review_text": "Would like to submit 2 complaints:1) having late afternoon flight back home on Oct 21, 2015, my luggage was parked with the Bell Desk after 11am check out. The officer on duty asked for $5 charge fee. I questioned why? I said this should be free service why charging me? He then said $3. I said no way.  I'm happy to give tips, but not for unreasonable charge.2) I went to the Gift Shop at Hotel Lobby for last minute shopping. I was being \"watched\" by two sales persons. The male sales stood next to me while I was looking serongs. I asked \"Can I have a look?\" He said yes, but still standing next to me, stared at me. I said \"can I shop freely on my own?\" He said \"I'm here just to help out when needed.\" He still kept standing there watching.That's the 1st time I encountered this unpresant shopping. They are so rude making customers so un-welcoming."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 26,
        "expertise": 0.003961516694963,
        "user_cities_visited": 14,
        "review_days": 0.440306681270536,
        "helpful_class": 3,
        "review_text": "The hotel is well situated an a clean and comfortable hotel. Lobby areas are very pretty. Good value for the money and very helpful and pleasant staff. I was on the 15th floor so there was little noise from the street. Would recommend this hotel ( it is very near the other Hilton and also to Union Square and various office buildings"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 44,
        "expertise": 0.0035726923033020004,
        "user_cities_visited": 32,
        "review_days": 0.10952902519167501,
        "helpful_class": 1,
        "review_text": "We checked out a few hotels in the Waikiki area and this definitely had the nicest rooms.  A lot of the hotels in the area are tired and dark with a bit of a musty damp smell.  The Trump has none of this.   Rooms are clean, bright and well appointed.  The bathrooms and amenities are 5 star.  The staff are friendly and accommodating - nothing is too much trouble. Our room on the 30th floor had lovely views of the ocean and Waikiki. The best part about staying in the hotel is their concierge/beach bag service.  Collect your beach bag containing towels, sunscreen, water and fruit before you head to the beach then return the sandy towels and bag on your way back to the room.  Bliss!  This hotel is pricey but you get what you pay for.  The restaurant/bar on the lobby level has a great happy hour and delicious food.  You must try their Mai Tai - voted best in the world.  Loved this hotel - Highly recommended."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 7,
        "expertise": 0.000860642171466,
        "user_cities_visited": 44,
        "review_days": 0.470974808324205,
        "helpful_class": 1,
        "review_text": "Great location to train station, Union Square for shopping, tour buses and food. Hotel is old but is getting tarted up a bit. Very comfortable . There is no dining room but there is Lori's diner on the corner and other restaurants nearby"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 3,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "Stayed here many times and it is a fabulous hotel.  Staff always friendly and we have dined in the greenhouse restaurant often service always good especially from Michael.It is always a pleasure to come back to Landmark Hotel"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 6,
        "expertise": 0.000698812019566,
        "user_cities_visited": 17,
        "review_days": 0.666484118291347,
        "helpful_class": 0,
        "review_text": "I enjoyed my one night stay in this hotel. Their garden rooftop is a nice touch. The size of the rooms and bathroom is good for a couple. You can get free small chocolate bars at the lobby! It's literally next to the Chinatown gate. About a 5-10 min walk from the closest BART station and the rest of Union Square. Average price for a good hotel in SF."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 20,
        "expertise": 0.00377358490566,
        "user_cities_visited": 13,
        "review_days": 0.9112814895947421,
        "helpful_class": 0,
        "review_text": "The Thompson Chicago is a top notch hotel. As a Hyatt globalist member, I was excited to try a new brand, and it certainly exceeded my expectations.Guest rooms: The rooms are larger than your typical Chicago king room. The furnishings are simple and modern and there is plenty of seating via the built in booth next to the bed. The other thing to point out is that there are plenty of mirrors in the room (full length mirror, picture mirror above the booth, and vanity mirror in the entry way). The only thing I wish they'd upgrade is the size of the TV in the room.Bathroom: The best part is the oversized walk-in shower! The water pressure from the rainshower head is strong and the shower handle is ideally placed away from the shower head.Gym: There's a good mix of cardio and weight equipment, along with a boxing bag. They also have an interval workout written out on the chalk board.Overall, I had a wonderful stay. As a category 4 property, they definitely outshine several other Hyatt category 4 hotels within a 1 mile radius."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.88828039430449,
        "helpful_class": 0,
        "review_text": "Yo did it perfect. The staff is amazing, helpfully and  incredible Polite. The hotel is 100% comfortable, cozy and the rooftop is amazing. At first the neighbourhood was a little strange but after a while we can live in a bohemian and artistic neighbourhood.Thank you for all !!!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 9,
        "review_days": 0.45509309967141204,
        "helpful_class": 0,
        "review_text": "Had a 3 bedroom suite with my friend, her daughter & family. Wonderful stay. Things for the kids to so daily, great pool with bridges, great well stocked convenient store & wonderful breakfast Buffett. Would highly recommend"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 48,
        "expertise": 0.003648297046125,
        "user_cities_visited": 16,
        "review_days": 0.125958378970427,
        "helpful_class": 1,
        "review_text": "On arrival we were a little sceptic as to what we'd expect! As we'd seen some mixed reviews after booking. We were welcomed really well, luggage was bought up for us. Our apartment was very spacious large sitting room dinning room kitchen fully equippedBalcony plus a additional loo in living area. We had a two bedroom apartment both en-suits plenty of cupboard space also.Rooms were cleaned daily & towels were changed everyday.If your planning to stay here don't bother with taking your travel hairdryer or iron as all provided. Also spare mini toiletries in bathrooms incase you forget anything. Normal UK plugs also.We had a marina view which is the rear of the hotel. However the front view rooms are beach facing.  To the rear of the hotel is the metro station & it's extremely easy to use & much cheaper to use then taxis. I found its very safe to use & would of had no problems using it on my own. Across the road from the metro there is a super market called al-maya it's 3/4min walk from hotel. As your on plaza level there is s lift to take you up. No carrying up heavy bags. The amwaj was very nice to stay at only down side for me was the room service menu is limited. Also you have to enter & exit via the carpark at the moment, although this won't be for long as amwaj will be moving there reception lobby to the ground floor, which will be a much nicer.there are plenty of restaurants on jbr walk however be prepared you will be paying london west end prices at most restaurants! Fantastic range of food to choose from.You can book all your tours at reception at same price as venue but if you look online you can pick up offers.Places I recommend to visit are AtlantisBurj al ArabBurj KhalifaDubia mall & dancing fountainsSafariWild wadiFerrari worldGold sukKarama marketThe list can go on, you can easily do 2 weeks here there's so much to do.Just be prepared it's not cheap!"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 20,
        "expertise": 0.001507962779065,
        "user_cities_visited": 103,
        "review_days": 0.48192771084337305,
        "helpful_class": 1,
        "review_text": "We are currently staying at the Four Queens this week. We have a room in the North Tower that is overlooking Fremont Street. It was a little loud the first night when we turned in for the night at 2:30 am but the rest of the time it has been fun to be in the middle of the action and not have to worry about our rental car or having to pay for a taxi to get us from place to place. I appreciate that there is no fees added on to our room rate. I was happy to have a clean, comfortable room and we have only been in our room to change clothes, sleep and shower while here. Don't understand people that pay a small fortune for a hotel room and don't spend any time inside of it. We will definitely be back!!"
    },
    {
        "user_review_posted": 515,
        "user_total_helpful_votes": 106,
        "expertise": 0.0008889231688850001,
        "user_cities_visited": 545,
        "review_days": 0.7119386637458921,
        "helpful_class": 0,
        "review_text": "Washington Marriott Georgetown - a great stay!  I was in DC for an Industry related Legislative Meeting and stayed at this hotel.  I am a Marriott Platinum Rewards Member; I stay in many Marriott properties.The room was nice and the M Club was great.  The people were great and the service was great as well."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 15,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 11,
        "review_days": 0.174151150054764,
        "helpful_class": 1,
        "review_text": "This hotel is an amazing find in Vegas.  Only a block and a half behind Bally's and the monorail station.  Very friendly staff, quiet (no casino), spacious accommodation that was very clean, balcony, separate bedroom, indoor and outdoor pool (a rarity at a hotel in Vegas) and hot tub, and fitness center.  Doubt that you can beat the price for a Vegas property with all of these amenities and so close to the strip.  Also nice that a convenience food store is only a few steps away so you can easily stock up on breakfast and other food items for your stay.  Was our first stay, but will not be our last.  No property is perfect, but my wife and I could not think of a single negative comment to make about the property."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "Boutique hotel in a good location.  Staff very friendly and rooms and property super clean. Free wine hour and morning coffee. A standout employee was Jon...very personable, energetic and friendly...willing to go the extra mile."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 26,
        "expertise": 0.0028950783667760003,
        "user_cities_visited": 191,
        "review_days": 0.423877327491785,
        "helpful_class": 1,
        "review_text": "This period art deco hotel is a landmark along Ocean Ave, but the rooms are up to date and at least mine was spacious, with generous living room/kitchenette, nice separate bedroom, bathroom with roman tub and separate toilet area.  The room was bright, clean, and in great shape except the leather couch had some wear and tear.  The roof had a patio with a million dollar view of Lummus park, the beach and the avenue.On the weekend the promenade began with super cars, hot rods, and tourists walking along the avenue, which simmered to a fevered pitch after dark.  But thankfully when we grew tired of the spectacle, walking toward north to our address at the Crescent left all that behind.  I understand from others who stayed along the avenue that their hotel rooms further south along the strip were impossible to get a good nights sleep, between the music, crowds, and street noises.  But such was not the case at our hotel."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 7,
        "expertise": 0.000860642171466,
        "user_cities_visited": 17,
        "review_days": 0.34118291347207,
        "helpful_class": 0,
        "review_text": "I was a little iffy on staying at a Days Inn by myself in the middle of Chicago, but I was pleasantly surprised on how nice it was. The location was perfect, the staff was very friendly and helpful, and the rooms were clean. I would definitely consider staying here again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 6,
        "review_days": 0.056955093099671006,
        "helpful_class": 0,
        "review_text": "We just recently stayed at this hotel and expected to pay a high amount because of the location and upon arriving (and a mandatory $45 valet) we entered the hotel and we were pleasantly surprised.  That quickly changed after we made it to our room.  The room is just average looking and appeared to not have been updated for years.  The AC unit was so loud it woke us up every time it kicked on and off during the night and you could hear a bunch of noises from the traffic outside to whispers in the hallway.  These rooms can use some serious updating."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.349397590361445,
        "helpful_class": 0,
        "review_text": "We decided to book this hotel as it had been recommended. It's a great hotel in a fantastic location, with  really helpful and friendly staff. The quality of room cleaning service was exceptional. We would definitely return, hopefully very soon!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 173,
        "expertise": 0.014887848552198001,
        "user_cities_visited": 165,
        "review_days": 0.017524644030668002,
        "helpful_class": 3,
        "review_text": "We selected the Aston Waikiki Circle for a three night stay because it was the lowest priced hotel we could find in Waikiki.  Given the price that we paid, we were pleasantly surprised by our experience, and our stay, while uneven, greatly exceeded our expectations.Here\u2019s the good news:\u2022\tGood value, great view \u2013 we paid a fraction of what it costs at other oceanfront hotels in Waikiki.  For a no frills vacation, the Circle delivers.  Upon arrival, we upgraded our room to a partial ocean view for $10/night more which was worth it, though we did have to walk out onto the balcony to enjoy seeing the beach/ocean/Diamond Head.  I\u2019ve stayed at the nearby Moana Surfrider before and was thoroughly taken by its elegant colonial ambiance.  This time I was still able to enjoy the Surfrider\u2019s lobby and picture perfect outside terrace, but I saved several hundred bucks by walking a few blocks back to the Aston after I was done.\u2022\tLocation \u2013 You\u2019re right across the street from Waikiki Beach which is great.  I don\u2019t think there are any hotels that have a better location in Waikiki. You do have to walk across Kalakaua Avenue to get to the sand, but that\u2019s fine.  You\u2019re right in the middle of the shopping and the heart of the action.  This stretch of Waikiki has a great selection of very upscale shops, and more foot traffic than Vegas.  As an aside, there sure are a lot of people in Waikiki.\u2022\tClean rooms \u2013 The hotel rooms are small but clean and tidy.  Our room with two double beds didn\u2019t feel cramped, but there\u2019s definitely no extra space.  The basics were all there: small single-sink bathroom and even smaller shower, one set of three drawers, mini fridge, and a closet with a safe (though no iron/ironing board).\u2022\tDVD Collection \u2013 Right in front of the elevator there\u2019s a kiosk, very similar to a RedBox, which offers free DVD\u2019s to borrow.  It was a fairly large collection, and their new releases were on par with RedBox and way better than Netflix Instant or Amazon.  You play the movies on a Playstation which wasn\u2019t too difficult to figure out.    Nice amenity.  Wi-fi comes with the resort fee and worked on all of our devices.\u2022\tBreakfast - We didn\u2019t go to Eggs N\u2019 Things which is right there in the non-lobby.  I couldn\u2019t believe how long the line was.  I wondered if some tour bus social media site gave it a great review because by mid-morning there was a line all the way to the street.  I did like having a breakfast option on property.\u2022\tHousekeeping \u2013 Rooms were cleaned well each night.  I had trouble with the TV remote and someone came up within minutes to show me how to use.\u2022\tCircle shape \u2013 The circle shape makes for some quirky hallways, garage driveways and room configurations, but in the end it was kind of cool.  They should figure out how to have a rooftop terrace.Here\u2019s the not quite so good:\u2022\tLobby Ambiance \u2013 There actually isn\u2019t a lobby.  You pull into the hotel carport and there\u2019s a covered exterior breezeway.  When I had to back my car out, I was worried about hitting people standing in line.  You check in at a window which is behind the glass like at a bank.  The front desk staff ranged from graciously friendly to somewhat grouchy.  It\u2019s all fine I guess, but if you\u2019re looking for something upscale, the Aston will be disappointing.\u2022\tNoise \u2013 This stretch of Waikiki seems to have a lot police cars.  One night the street noise woke us up, another night it was crying babies and our last night it was people talking at the elevator early in the morning.  Fortunately, the A/C drowns out most of it.\u2022\tParking \u2013 We were told on our first night that the on-site garage was full and that we\u2019d have to park at the Aston Banyan\u2019s circuitous garage which was four blocks down and two blocks over.  This was a hassle when we came and left a couple of times, especially late at night, but on our second two nights we were able to park in the garage on-site which was tight but way more convenient (the $20/night to park at the Circle vs. $15 at the Banyan was a pretty good deal).So as I think back on our stay at the Aston Waikiki Circle, a lot of people demand way more from their hotel, but if your needs are on the spartan side and you want to stay in the middle of Waikiki within walking distance to the beach and shopping, this is a great value option which I would return to again and recommend to friends."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 25,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 12,
        "review_days": 0.444687842278203,
        "helpful_class": 1,
        "review_text": "It would be easy to write a bad review about this hotel, because it truly deserves it. But here's the dilemma: The staff that work here and look after guests are absolutely the best I've ever experienced. But to share useful information with potential guests I have to be honest about the facility overall.First of all, the hidden 'resort' fee that nobody likes to talk about until you try and check out. It runs to about $36 a day. As you can see from the hotel's responses on other reviews they claim this is for \"multitude of amenity and discount offers\", \"in-room Starbucks Coffee\" and free wifi. The reality - in my opinion, this is an unpleasant scam to dip the guest for more money. It provides zero real value to the guest when compared to other hotels.Drilling down a bit - the 'discount offers' are widely available online and throughout the city anyway. The free internet access is around 5mbps and keeps disconnecting every 10-20 minutes. This renders it largely useless for conferencing and doing any real business from the hotel room. I tried hooking into the RJ45 jack but that made no difference for me. Interestingly this had fallen out of the wall, and rather than fix it properly, the hotel had pushed it behind the curtain and move the desk in an attempt to hide it.As for the \"in-room Starbucks Coffee\" let's reality check this: It's a couple of branded coffee bags and paper cups in the room. The coffee maker provided can only handle one cup at a time, and if you overfill it water pours out of two tiny holes at the back. This nearly destroyed my laptop. There is no easy way to make two cups as the unit needs to cool down for 10 minutes between making cups. This was too irritating to deal with so we tossed it to one side and headed off to Target just behind the hotel and grabbed a couple of mugs, a spoon, some coffee, milk & a kettle for a few dollars. If you really want Starbucks, there's one right across the street.Second issue - misleading information. For example, we paid good money to upgrade to a 'corner room with premium views'. The image showed a dual aspect room, as you would expect for a building corner. The reality was a small triangle room facing a construction site. I dread to think how dingy the smaller 'standard' rooms must be?Big issue: NOISE. This hotel is hideously noisy, and we are NOT talking about traffic here. There is a low rumble around the clock from the heating and cooling system, but that's just the start of it. The mechanical noise from other rooms like water running, people using the toilet (you can count the plops), doors opening and closing etc are pretty bad. I was woken three different nights at odd hours by dogs barking in the room down the hall, the people in the room next door talking loudly, and another guest's alarm clock going off. All of these things are perfectly reasonable, but should not impact on other guests. For a custom built hotel the noise levels and sound isolation are woefully inadequate.The heating & cooling system works well - which is important because the windows don't open. It has thermostatic control, but in reality there are two settings - 'off' and 'noisy'.Room lighting is poor - there are no ceiling lights, it's just a collection of lamps. We had four, one didn't work, one flickered like a strobe and we couldn't use it. Overall with the green curtains and brown carpet this made the room feel dirty and dingy. My wife felt that it was creepy.The on-site restaurant & bar is poor on choice, service and price. But there are plenty of places nearby to eat - even a great Indian a block away.The fixtures and fittings are generally poor quality all round, the doors don't fit properly, things are broken and worn out in places.The bed is OK, but the pillows are not up to much.There is no refrigerator in the room, but for $25 (everything is about dipping your pockets for money here) a night you can have a small, noisy, vapour compression fridge - rather than a 'silent' absorption unit designed, er, for hotels so they don't keep guests awake when they cycle on and off.Windows dirty & grubby. Room cleaning hit/miss if they turn up or not. Housekeeping seems to like to surprise you...Our 'premium' room only had one soft chair because the room lacked square footage to accommodate a second. There was a desk and chair too, but that appeared to be broken because the back didn't lock.And little things, like worn out fittings, broken lights, the bathroom make-up mirror having a knob missing so you can't lock and use it, bathroom fittings falling off wall, shelves worn and marked. All small & stupid things that would take a couple of minutes to fix, but are just left like nobody gives a hoot.Nice big Samsung TV, but limited channel choice - some with very poor lip-sync to audio.All power sockets are USA standard, no USB outlets, no adaptors, no international sockets. There is a Walgreens & CVS less than five minutes from the hotel that holds adaptors.The hotel has a small store by the elevators, but it's expensive. Next door is a small liquor store that also stocks snacks, cheese, milk & water [and beer & Proseco] - all for a fraction of the cost - and the guy is super friendly and helpful.On the plus side, some rooms have a good view and it's conveniently located, but so are many other hotels. Three of them are next door or yards away. Most of these have a better specification and lower room rate without that obnoxious hidden charge.Summary: This is a budget hotel pretending to be luxury, and it fails miserably. The staff here are great, but the bottom line is this: I'd suggest you only use this place if you're pushed for somewhere to stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Stayed here for the Memorial Day weekend. Hotel staff is friendly and rooms are clean. It has fully equipped kitchen, which is a bonus for families with kids. Trader joe's is right across the hotel. Foggy-Bottom metro station is 5 min walking distance from the hotel, if you prefer to travel by metro to visit landmarks."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 5,
        "review_days": 0.222343921139101,
        "helpful_class": 0,
        "review_text": "Greatly enjoyed my stay at the Normandy Hotel last week.  The staff was friendly and responsive.  The Normandy features an nice breakfast buffet, sophisticated high-tech coffee machine, wonderful wine and cheese hour, and classy rooms.  It has a great location in a very quiet residential area.  I would return again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.095837897042716,
        "helpful_class": 2,
        "review_text": "The lobby/reception area is quite nice; you have the restaurant/bar area also in the same space. The location is central and located near all the shopping and various bars & restaurants. There is also a cable car line right outside the hotel. Check-in was quick and efficient and the gentleman that helped us was very professional/courteous.However, things started taking a bizarre turn immediately after check-in. Upon entering our room, booked for 4 people (2 double beds), we realized we had booked a closet.  Our luggage barely fit and it was a constant battle of trying not to trip over one another or causing bodily harm by running into walls.  The bathroom was... Unique.  Our knees were smashed up against the sink and I could take a #2 and shower at the same time. Which, I suppose, can be good depending on how one looks at it. The sink was also constantly clogged.On our first night, we called room service to request some utensils. A man answered \u201cKuleto\u2019s\u201d (the hotel restaurant) we conveyed what we needed, he confirmed and then never followed through.  I don\u2019t understand why he didn't just say \u201ccall housekeeping\u201d or something if he wasn\u2019t going to complete our request\u2026 But to counter this, the next night near midnight when we realized we were short towels and conditioner, the front desk staff assisted us with or housekeeping needs and immediately came up with the items we requested.A gentleman whose name begins with an A at the concierge service should win an Oscar for Best Actor. The information given to us was inaccurate and led us to pay $$ for a tour that did not have the services advertised to us\u2026 The tour company itself is another story (not one with with HEA ending either).We didn\u2019t know that tickets to Alcatraz needed to be booked weeks, if not months, ahead of time (summer months are crazy busy, apparently) and were informed by Mr. A that if we booked x package with x company, it would include a same day ticket to Alcatraz\u2026. Needless to say, that was not the case. Apparently, as of June 1, 2015, the tour company had ceased with the same day package deals to Alcatraz (as stated by a female tour company representative at the Union Square location).  This change was not communicated to us by the concierge staff.  We would not have bought tickets with that tour company if we had known this. His professionalism is not what is in question here, it is the false advertisement that I have an issue with. Maybe you should speak with your tour company associate/contact.Surely, between the closet and the false advertisement, things couldn\u2019t get worse right? Well\u2026 Access to civilization, also known as wi-fi, was non-existent. We came down to the lobby that very first day to ask of assistance with the wi-fi and the reception staff helped us, however as soon as we were back in our room, nothing was connecting.  We had to resort to going to Starbucks daily to meet our wi-fi needs. At check out, we were informed there was a 1-800 number we could have called to have the wi-fi in our room re-routed\u2026 But it was too little to late.To be fair, the staff did do their best to resolve the issues, but communication was lacking here across the board.Professionalism and customer service was 4 out of 5 stars, amenities and the accommodation itself? 2.5 stars. I won\u2019t be booking with Villa Florence again but thanks for the close quarters experience!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 17,
        "expertise": 0.0018547416759920003,
        "user_cities_visited": 132,
        "review_days": 0.254107338444687,
        "helpful_class": 0,
        "review_text": "This was a great place to stay.  It was just off the beach but VERY easy walk to the waterfront so a lot less expensive with all the perks.  The rooms were spacious, clean and quiet and the staff was wonderful.  The concierge team was most helpful as was the front desk staff."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.514786418400876,
        "helpful_class": 0,
        "review_text": "Nice hotel, very clean. I thought the price we paid was a little high for an \"ocean view\" that was primarily of the park next door. Restaurant was very expensive in the hotel, so we didn't eat there. Nice areas to eat at the end of the park. Valet was very nice, helpful and friendly."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 11,
        "review_days": 0.34775465498357,
        "helpful_class": 0,
        "review_text": "We booked this hotel for 5 nights and I must say everything was great!  We booked a room on one of the higher floors. Great view, no balcony but this was not an issue. The staff was extremely helpful providing anything we requested. The room was very comfortable and quiet. We definitely recommend this hotel to others. We like the small \"boutique\" hotel Suite!  As a bonus the hotel included a continental breakfast and provided chairs or mats for the beach."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6697699890470971,
        "helpful_class": 1,
        "review_text": "We arrived during the derby party. The amount of drunk people enter and leaving the hotel made the elevators useless. They would run between the first floor and the party. Other than that, you couldn\u2019t get an elevator. We had to take five flights of stairs and exit into an alley way/staff exit where they empty the trash in order to leave the hotel. The same night, the music was so loud we couldn\u2019t sleep. We went to the front desk and the told us they\u2019d move us the next night and we never heard from them. It was an awful experience"
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 62,
        "expertise": 0.002840681677062,
        "user_cities_visited": 64,
        "review_days": 0.453997809419496,
        "helpful_class": 0,
        "review_text": "Pros: good location if you are visiting DC, one block away from the Mall, metro station nearby. Decent Gym, the rooftop pool was closed in April but looked great. Average but decent breakfast in the morning, and buffet in the evening can be a convenient option if you don't want to go out for dinner (you need to go on the other side of the Mall to find bars and restaurants, e.g. on the 7th street: the south part is by far a less  animated district). Walking distance (30 minutes) to the Convention Center, for those attending big meetings in DC. Nice staff in the dining room, smiling and polite.Minor issues: a little bit noisy (air metro behind), AC is amazingly noisy (you have to switch it off if you want to sleep), WiFi code changes without keeping the guests informed (and when you ask the front desk if something is wrong with the WiFi, they say \"this is the new code\", not \"we are terribly sorry for this inconvenience but we changed the code, here is the new one, sorry for having forgotten to warn you\").Major Issues: well the front desk and the management could not care less of their guests. Here is the 100% true story: upon check-in with a friend Friday evening arriving from Europe, the Visa credit-card of my friend was surprisingly blocked when the hotel tried to get its deposit- the morning later they tried again and it was still blocked, so the front desk told him that he had no option but providing full payment for the whole stay or leave his room. Arguing that this was probably some kind of mistake, that his French account was more than credited to cover his stay and much more, that since we were already Sunday in France, it would only take a couple of days to call the bank in France and fix the issue, they could not care less - pay or leave. Since luckily I was there, I proposed to the front desk to use my own Visa card instead as a security - which they did. Only then, they agreed he could stay. Two days later, my friend got all the explanations from his bank in France: on Friday evening upon check in, the Holidays Inn Capitol mistakenly (well I hope so) required a $ 24 000 (twenty-four thousands dollars!) deposit - triggering a complete blocking of his Visa card because the bank in France thought this was some kind of fraudulent use in the U.S.. When my friend went back to the front-desk to tell what did happen, they first started to deny - then only the Manager stopped by (never seen him before) and immediately recognized that something went totally wrong indeed - and this is it - no excuses, nothing offered, even not a glass of water at the bar - and upon check-out 3 days later, no gesture from the hotel management: paying for the whole stay was requested.  Now just think about the possible consequences if I were not here to provide a guarantee of creditworthiness: the Holiday Inn totally mess up  the check-in and the deposit procedure, block your Visa card durably, and then kick you out in DC with no money but change in your pocket, nowhere to sleep, nowhere to eat since your Visa has been blocked because of their ineptude. And at the end, nobody cares or apologizes at front desk.  I have been staying in U.S. hotels for 20 years now - and customer service is usually what makes America different than Europe (especially than France) - well, keep this in mind: the Holidays Inn Capitol is nothing but an exception in the field."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 18,
        "expertise": 0.001276776847779,
        "user_cities_visited": 315,
        "review_days": 0.409090909090909,
        "helpful_class": 0,
        "review_text": "Two blocks from the White House, luxurious accommodations and friendly, accommodating staff. A great buy! Less than $185 a night including tax is a bargain for this wonderful hotel. The French influence absolutely shines through. Absolutely worth a visit."
    },
    {
        "user_review_posted": 729,
        "user_total_helpful_votes": 359,
        "expertise": 0.0022804853148820003,
        "user_cities_visited": 146,
        "review_days": 0.042168674698795004,
        "helpful_class": 0,
        "review_text": "Recently I stayed at the Hotel Adagio in San Francisco, part of Marriott's Autograph Collection.  It's a 16 story boutique hotel.  I booked an Audition category room which at 11x21 feet not counting the door or bathroom area felt a bit small.  That's OK.At higher end Marriott properties you expect a concierge lounge.  It's a boutique hotel, so they don't have one.  That's OK.  As a way of saying thanks instead they include breakfast and since I was leaving very early they gave 750 Marriott points instead.  That's good.They have a business center, but it charges for using the terminals to access the Internet and they have a per page printing fee.  (That's one of the reasons the Concierge Lounges are a benefit!).  They print boarding passes free, a good thing.During the afternoon the temperature in the room was about 80 degrees so I set the thermostat to about 70.  Same 80 degree temperature a couple of hours later.  I called the desk and they sent up the engineer who made some adjustments.  The air seemed cooler, yet overnight the temperature only declined to 74 degrees.  He set it for 56 to cool the room.  The outside temperature in San Francisco was 52 degrees. (What would we do without iPhones?)Also, the lever water tap sent out very hot water from the center position.  I moved it to the blue dot \"cold\" position and it eventually provided warm but not cold water.  Fortunately the shower worked fine.The front desk was quite cooperative when I asked for paper and an envelope to advise the manager.  They explained they need to know about these issues.To their credit, they have a lively bar (Mortimers) off the lobby along with a watering station for \"our furry friends.\""
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 29,
        "expertise": 0.017488690279157,
        "user_cities_visited": 8,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "I booked a 2 bedroom king suite months ago.  We were going to stay one night before starting a cruise.  I was told in July 2018 that the construction was not happening on the suite side but to call back in September 2018 closer to my visit if I wished.  I called and was told that the construction had moved to the suite side and that they were having hot water problems.  I appreciated his honesty but in my mind I was panicking about what to do?!  I offered and was granted to split up my group into two newly renovated rooms.  They even discounted my rate $50, very nice customer service.  The hotel definitely looks like a construction zone when you pull up but once you walk in the lobby everything is normal.  Our rooms were nice, we walked a good long walk to Pike Place market and hit the space needle on the way back.  Got a pizza delivered to hotel room and relaxed.  There was construction noise the next morning at about 7:30am but I was already awake and it wasn't loud enough to wake us up.  I was nervous about keeping this reservation and embarrassing myself over what hotel I picked but each time I compared the prices this was the best deal and location and it all turned out well.  Don't be afraid to keep your reservation.  And the $7pp shuttle to the cruise ship terminal was perfect."
    },
    {
        "user_review_posted": 552,
        "user_total_helpful_votes": 94,
        "expertise": 0.000716402253468,
        "user_cities_visited": 214,
        "review_days": 0.9715224534501641,
        "helpful_class": 0,
        "review_text": "Not a spectacular hotel.  Stayed at Aria and there isn\u2019t a comparison.  Automated check in stinks.  Room itself was only fair and TV had a lousy selection of channels.  View of Strip was very nice.Restaurants only fair."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 18,
        "expertise": 0.004489044524585001,
        "user_cities_visited": 94,
        "review_days": 0.6955093099671411,
        "helpful_class": 0,
        "review_text": "Hello everyone and thank you for reading my review. I can for sure tell you that i would much rather be writing a good review than a bad review but I think this will help the ones that are looking to book this property.First I would like to say that I am a Marriott Gold Elite member and a Hilton Diamond and I am trying to get my status back to Platinum with Marriott but if all property are like this then I will stay with Hilton. Upon making my reservation I requested a early check in around Noon like I have many times with no problem but upon checking in at front desk he said my room was not ready. The gentlemen told me I would be on the 7th floor as the view was better in this room and he said we will call you once it is done. All Marriott properties have a room guarantee that it will be ready by 4pm so I went walking with my family that had just flown in from Kentucky thinking it should not be that long? My brothers room was not ready either and neither of us received a call till almost 4:30 pm. Upon walking up to the front desk and asking for room key she handled me room key to 4th floor and I ask why i was put on 4th floor when the guy earlier said that I would be on the 7th floor. The lady quickly said no problem and changed my room to the 7th floor. I ask if our bags could be brought up and she said yes, so i left her my bag tag and said they would be brought right up. Upon getting to our room we had requested more towels upon check and bath amenities and when they changed our rooms around we ended up getting nothing. Mind you we are in Seattle on the waterfront and the view are great and great area but the rooms a not worth $550 a night. We waited for our bags for almost a hour before we even received them and when they did come the guy acted like is was a problem for him to come to our room.The next morning we had chose to not have our room cleaned and called down to front desk and ask for more towels and amenities while we where gone so they would be ready when we got back. The person on the line ask us to please do not leave the do not disturb on the door or they would not leave the things we ask for so the door was free of any hanging signs. So I guess at this point you can imagine after a long day walking around and there was nothing brought to the room. At this point we are only staying 2 nights so we where wanting it to be over.The next morning we tried to go to the M Lounge for the second morning in a row and there was no way to even get in the lounge because it was to crowded! The lounge was nice but no way you could even relax in the lounge in the morning. So for 2 morning we ate at the Hook and Plow restaurant. The staff and the food was wonderful in the restaurant, that was for sure the highlight to our stay at this hotel.The day of checkout when I walked up to check out I ask the lady could I explain some things that went wrong and she said of corse, so I explained all the things that went wrong with my stay. The lady said \"oh my, we did not do a good job in handling anything did we, I am sorry and how about i give you some miles in your account\". My card was charged and nothing else was said!So to sum things up, I work in the retail business and all I know is that if my staff treated people this way or gave this kind of service then we would not be in business that long. I am sorry and not to many times have I had a bad experience at a Marriott but this one is one for me to say that I am sure I will think again before booking this property or telling anyone about this property."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016929115240930002,
        "user_cities_visited": 12,
        "review_days": 0.7332968236582691,
        "helpful_class": 0,
        "review_text": "This hotel is amazing although situated in a busy part of China town in Bangkok. This is a fantastic hotel the staff make you feel welcomed as soon as you step in the door. Me and my husband stayed here for 4 nights of a 11night trip. We were more then happy with the room, breakfast plenty of choice and the bar area wow amazing great food, drinks and live local music. If you are offered this hotel you won't be left disappointed."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 24,
        "expertise": 0.001970334641635,
        "user_cities_visited": 21,
        "review_days": 0.20810514786418402,
        "helpful_class": 0,
        "review_text": "I have stayed at other Kimpton hotels and thoroughly enjoyed the experience. Saying that this hotel does not measure up to the standards of a Kimpton hotel.We stayed for three nights over New Year Eve. Upon arriving there was no valet out front to help take our luggage.There was a sign that told you to meet him in the lobby (I could see if it was cold but it was almost 60 degrees). We asked for a luggage cart and unloaded the car ourselves as he waited in the lobby for us to finish. The hotel lobby floor was tired looking and the elevators are extremely small and dirty. We had a corner room that was huge..Too bad I can't say the same for the closet or the bathroom. The closet was a 2 by nothing with a red velvet curtain as the door, with the safe on the floor and the iron and ironing board hanging in the back there really was much room for clothes.There was a decent size space leading to the bathroom where you can but your luggage and then you come to a tiny bathroom! They should have taken some of that wasted space and used it to enlarge the bathroom. The bathroom was the length of the tub with a small vanity. There was no where to put your clothes. They have soap and shampoo dispensers in the shower with heavily scented soaps (we asked for something less smelly and were left a hand soap)  I must say the bed was extremely comfortable and the pillows were wonderful, I wanted to take them home. We heard a lot of car noise and realized that the windows didn't close all they way. We noticed the next morning that there was no coffee maker in the room, but they do have complimentary coffee in the lobby in the morning. The staff behind the desk were very courteous and helped us with finding restaurants and gave us metro cards that had been left by previous guests. The wine hr was very nice, it was a little chilly because it was held in the lobby the first 2 nights and when the door opened we all got a cold draft.Friday night it was in the lounge area.  The had the same appetizers all 3 nights. The last morning we went down for breakfast and there was someone we think was working for the hotel because he answered a few questions for us and another family  but was so busy talking to what looked like friends that I wasn't sure,  When we were leaving the valet got our car and handed us the keys so we could load our luggage.This is not what Kimpton hotels are all about.  They are known for their personalized and courteous service I was very disappointed.  The location is good.  It is in walking distance to Dupont Circle train station and the White House..  .Become a Karma Rewards member you will get free Wifi and complimentary parking otherwise $50+ a night."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 9,
        "review_days": 0.866922234392113,
        "helpful_class": 0,
        "review_text": "We stayed at the Sukosol Hotel for 2 weeks on business in an executive club room. We have stayed at the hotel a couple of times before. The rooms are spacious and very clean and comfortable. The executive lounge is fantastic and the service there is second to none. Fon and Four were brilliant and nothing was too much trouble. The extras in the executive lounge were great - especially the happy hour! It was a very peaceful and cool escape from the city and the heat.Thank you and we will be back!Jeremy and Fiona Davies"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 21,
        "expertise": 0.0025726348310360003,
        "user_cities_visited": 21,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "The rooms are very nice with very accommodating staff. Kudos to the team, especially to their Chief Concierge who gave me instructions how to see the tourist destinations the local way.. I experienced commuting using the boat.. Walked around and had a great experience overall.. The relaxing soak at the bath tub after all the walk is worth it.. Food is great as well.. Overall, it was great experiencing Avani again after 6 years.."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 9,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 27,
        "review_days": 0.060240963855421006,
        "helpful_class": 0,
        "review_text": "We stayed here for 2 nights in April. Can't compare it to other SF hotels but we do travel a bit and found the Argonaut to be very comfortable and in a great location for the cable car and fisherman's Wharf. The little extras like a yoga mat and an umbrella in the room were very nice, luckily we didn't need the umbrella as had fantastic weather. If you want a view, don't take an inside room. The glass of wine in the lobby is a nice touch. The only complaint is that their parking lot opens at 7:00 a.m.  So if your flight requires you to leave earlier, you need to park somewhere else."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 49,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "Front of house staff were excellent - great local knowledge, super friendly and always happy to help. I loved the wine and music every night.... great to see them supporting a wide range of local artists.Great location for most of the sites - you can walk or take public transport within 5 minutes to all of the San Francisco sites."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.39868565169769904,
        "helpful_class": 2,
        "review_text": "Amazing staff and great property.    The views were incredible and we cannot say enough good things about the staff.   They go out of their way at every turn to make guests feel welcome and to accomodate every need.   We were traveling with three kids.   They upgraded our room and helped plan five days of kid activites around the city.   A truly unique hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.86801752464403,
        "helpful_class": 1,
        "review_text": "I wish I didn't have to leave this review because the hotel was fine and I didn't have any issues during my stay. However, when I checked out, the checkout receptionist said I'm all set with no pending charges as my reservation was fully prepaid. I thanked her and asked her for a receipt, she said they don't give out receipts for $0 charges. I said ok and I left. To my surprise, when I got back home, I saw a $57.68 charge on my card so I called & asked for a manager. I was connected to the front desk manager (I think she said her name was Jen. When I explained to her the situation she said they have an \"amenity fee\" that they list on all sites that can't be waived. I told her I did not use any amenities (didn't even log on to wifi and that I wouldn't have booked had I known that I'd be charged another 20% on what I had already paid). She asked me if there was anything else she could help me with, I said no I'd like her to help me with this so she says \"well if there is nothing else I can help you with then have a good rest of your day\" and just HUNG UP while I was still talking! This is unbelievably rude treatment of hotel guests and a hospitality manager should darn well know better than to be so disrespectful.Surely it's possible that I missed the fee on the website but clearly I also received contradictory information from their own employee and they refused to take any ownership of that and instead compounded my dissatisfaction. Well done \"manager.\""
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.026286966046002003,
        "helpful_class": 0,
        "review_text": "This hotel is striving hard to be part of the up-and-coming urban renewal of Pioneer Square, an area of Seattle previously run down and a bit grungy. In result, there are some excellent new and hip places to eat and drink in the area, interesting historic architecture, but also an inordinate number of homeless in the area. The city is clearly trying to make this better. But the area feels safe and friendly, and  is in reasonable walking distance to major Seattle sites and to the excellent light rail system to and from SeaTac."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 64,
        "expertise": 0.002820924388817,
        "user_cities_visited": 157,
        "review_days": 0.14895947426067901,
        "helpful_class": 2,
        "review_text": "This was our 4th stay at the Outrigger Reef and won't be our last. As this was just a short, 2 night stay we opted for a less expensive \"City View\" room. The room was very well appointed and clean as has been our previous experiences. The noise level and bed comfort, though, were less than desirable. This room was located in the \"Pacific Tower\" and all our previous stays were either \"Ocean View\" or \"Ocean Front\" in the \"Ocean Tower\". There is a vast difference between the two in our opinion. The bedding was lumpy and very firm, which did not make for a good nights' sleep. We could here people closing their doors and flushing toilets. This was not the case on our previous visits in the \"Ocean Tower\". We will definitely stay at the Outrigger Reef again next year, but it won't be in the \"Pacific Tower\"."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 15,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "My husband and I, along with another couple stayed at the Talbott for 2 nights. Our stay was nothing short of amazing! The room was very well appointed. Everyone was extremely helpful with very hospitable attitudes. The neighborhood was a great place to hangout. We bar hopped both evenings and had a great time. We hope to return!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.147864184008762,
        "helpful_class": 0,
        "review_text": "Stayed at the Salil for 3 nights. The rooms were clean and tastefully decorated and the staff were fantastic and welcoming. Araya on the front desk took great care of me. I would stay again and recommend to anyone."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 23,
        "expertise": 0.002168494011308,
        "user_cities_visited": 161,
        "review_days": 0.037787513691128004,
        "helpful_class": 0,
        "review_text": "I have stayed here many times over the years. Location is great, being at Union Square with shops and restaurants. It is next to Faralon restaurant which decor is \"under the sea\" amazing. There is a small theater on the other side. Easy to enjoy a show, dinner, shopping. I love that they offer sherry and music every afternoon."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.22727272727272702,
        "helpful_class": 0,
        "review_text": "We stayed for one night. staycation deal. the rooms were big and clean. great view of diamond head. they had free wine in the lobby. good kamaina rates. on the outskirts of the hustle and bustle of waikiki means its very quiet, but still close enough to enjoy the wining and dining of waikiki. really enjoyed our stay."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.14676889375684501,
        "helpful_class": 0,
        "review_text": "Very central, ideal for trams and on/off tour buses, shops etc,Might be an historic hotel but it is very drab, no pictures or colouranywhere.  Excellent restaurant with very good staff.  Also verygood staff in reception especially the bell boys.  Very friendly,Concierge a bit off-putting though."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "Pros:Reasonably PricedCleanQuietFree Abundant ParkingComplimentary BreakfastShort Ride or 15 minute walk from the stripA few food options within walking distance plus a cvsVery clean and inviting pool with some shadeCons:Bland experience/servicePool is relatively smallMay be too far from the strip for some not willing to walk or uberThis was the first in a long series of hotels I stayed at with my wife across the country during a summer road trip from SoCal to New York. I had only stayed at one other hotel before this, so I had nothing to base my first impression of this hotel on. At first it seemed like a cheap hotel that had little to offer aside from a place to sleep, but after our trip concluded, this ended up being one of the better hotels overall.We checked in after a long drive from San Diego in traffic and high heat. Although the reception was rather lackluster, I was pleased to find abundant parking near our room as well as a perfectly functioning air conditioner inside that cooled us off so quickly we nearly forgot about the fact that we were just stuck in a hot car for over six hours. The air conditioner worked, it didn't have a funky smell, the room wasn't stuffy to begin with, and the nearly impeccable bathroom invited us into a very welcome cold shower to wash away the grime of the day. Soon after, we were refreshed and ready to sight-see throughout the Las Vegas strip.Although we initially walked the 1.2ish mile to the strip and were not tired at the end of it, after a long night of walking up and down and in and out of casinos we had to surrender ourselves to a quick uber ride back to the hotel. Because of the short distance however, it was both inexpensive and quick. Entering our quiet and cool hotel room was a much appreciated end to our busy night in Las Vegas. Lastly, I did not notice any excessively loud noise, whether from outside the hotel or from adjacent rooms, it was a calm and peaceful night.The breakfast was rather bland, but free breakfast and easy carbs before another long drive towards the Rockies was better than no breakfast.Although we did not use the pool, it looked extremely inviting, especially in the dry summer heat. It did look as clean and shaded as it does in the photos.Overall, the experience was quite enjoyable, our room was free of weird smells, the water was clean and refreshing, the bed was more than comfortable, and all the appliances worked without a hitch. Not many hotels can get even those simple things correct. Service was adequate, though a little bland."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 26,
        "expertise": 0.0021437240900990004,
        "user_cities_visited": 37,
        "review_days": 0.457283680175246,
        "helpful_class": 0,
        "review_text": "Great spot right by Union Square and thoroughly helpful staff. Only slight issue was room a bit cold and air con noisy, but easily solved. Great diner - the Pinecrest - across the road open 24 hours and helped our jet lag! Highly recommended."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 19,
        "expertise": 0.0026849093383350003,
        "user_cities_visited": 30,
        "review_days": 0.21686746987951802,
        "helpful_class": 1,
        "review_text": "This is a very nice Comfort Inn.  It is 1.4 miles from the National Mall (about a 30 minute walk).  Rooms are clean and updated.  Check in staff was friendly and helpful.  There are two reasons I didn't rate this a 5...very slow wifi, and $30 per night parking.  Other than those two things, it was great.  I like the free popcorn each afternoon and fresh baked cookies at 4 p.m.  This hotel is also a very short walk to Chinatown."
    },
    {
        "user_review_posted": 131,
        "user_total_helpful_votes": 64,
        "expertise": 0.0022615230283680003,
        "user_cities_visited": 160,
        "review_days": 0.304490690032858,
        "helpful_class": 0,
        "review_text": "Stayed for 2 nights for a business trip. Located 50meters from the Lumpini subway station, two blocks from the park. The location is very convenient unless you want to be nearer a shopping area or other attractions but the subway helps a lot. Stayed in a corner room (1114), apparently the smallest from the fire map but still very big and comfortable, with separate walk-in closet and separate bathtub/shower. Well decorated, new and with the common amenities of a high-class hotel. Check-in and out was speedy and overall service very careful. The only minor detail was that the room was  bit noisy despite the closed windows, even at night, but nothing that distracted my sleep. Breakfast was very good, variable, but in Asia there might more diversified buffetts although this one combines both Oriental and Occidental style food. Internet (free) was high-speed throughout the whole hotel and with no connection problems. For the price paid it was one of the best cost-benefit ratios in this hotel category."
    },
    {
        "user_review_posted": 222,
        "user_total_helpful_votes": 59,
        "expertise": 0.001179928687376,
        "user_cities_visited": 160,
        "review_days": 0.967141292442497,
        "helpful_class": 0,
        "review_text": "This hotel is located in at walking distance from the Space Needle. Hotel facilities are good, my room has a pantry with a microwave, coffee maker and a wash basin. Breakfast is available at a price from a restaurant/bar right in front of the hotel. Bus stop to Pike Market is located just a few metres from the hotel, very convenient. Be mindful, though, that this hotel is located back to back with Holiday Inn Express & Suites. Make sure you don't go to the wrong one."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 23,
        "review_days": 0.15607886089813802,
        "helpful_class": 0,
        "review_text": "We just returned from our holiday staying at Outrigger Reef on the Beach in a 1 bedroom suite.The room was spacious enough for a family with 2 double beds and a pullout king bed sofa in a separate room. Overall the room was clean, comfortable and a pleasure to retreat to after a day out in Waikiki.The hotel is in a great location in between Lewers and Beach Walk with some great little eateries in the area. The hotel is on the beachfront and probably  not on the best stretch of Waikiki beach but the family enjoyed seeing the turtles swimming in and out of the water most days and the water was always beautifully lukewarm.Hotel staff were always helpful and friendly and I would definitely stay at the Outrigger Reef again. The pool area us also a lovely feature of the resort with a nice restaurant and bar.It was always a pleasure to sit by the pool and listen to the local Hawaiian band playing most evenings while the kids enjoyed the pool.This was our first time at this hotel as we have previously stayed at the Hilton Hawaiian Village but it was a lovely and very relaxed experience and would love to go back and stay again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 16,
        "review_days": 0.670317634173055,
        "helpful_class": 0,
        "review_text": "We loved this hotel! The neighborhood has some great eats and it's VERY close to the skytrain which is so convenient. We booked a room that gave us access to the executive lounge - when we arrived from the airport, our room wasn't ready yet so they took us to the lounge. We got some snacks, relaxed a bit, and had a coffee while we waited. I will note that the person in our room before us had requested a late check out, so rather than keep us waiting even longer, they offered to put us in the Apartment side for 1 night and then move us to our original room for the remaining 4 nights. That wasn't a problem for us as both rooms were nice, but make no mistake, (in my opinion) the room on the hotel side (as opposed to the apartment side) was much nicer and larger. We were told they were comparable rooms, but they were not. Once we checked into our executive suite on the second day, we were in heaven. It was HUGE, including 2 bathrooms. We had a great view from the 36th floor. The executive lounge was also well worth it as they provided a great breakfast every morning and it was nice to take a break from the heat and bustle of the city to grab a quick (free snack) any time we wanted.We also used the spa service that we pre-booked for a few hours after we landed. After travelling almost 24 hours from Toronto, we went with the 'jet lag' package and it was so lovely and relaxing. A perfect start to our time in Bangkok.The service at this hotel is fantastic. Nothing is too much trouble and within minutes of you checking in, everyone seems to know your name. I highly recommend a stay here!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 29,
        "review_days": 0.24041621029572802,
        "helpful_class": 0,
        "review_text": "I was staying with my two teen children and had a great time. Location is great, really in the heart of towntown bustle, but feels very serene and quiet overlooking the bay/beach. A million things to do within walking distance.  Be warned that there is a $30 resort fee plus $35/day for parking on top of the room cost, which felt spendy to me."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 29,
        "expertise": 0.0032418572637040004,
        "user_cities_visited": 60,
        "review_days": 0.16648411829134702,
        "helpful_class": 0,
        "review_text": "On arrival we requested to transfer to a quieter room which was granted without any hassle. The room was clean and functional with a big HD TV, comfortable beds and good shower facilities. Friendly and accomodating staff. The hotel is in a central location, close to Market Street with all the shops, including Westfield, and near to at least one excellent brunch spot (Dottie's) as well as MY China inside Westfield. The area around the hotel can feel a bit rough especially late in the evening."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 26,
        "expertise": 0.0012921892431980002,
        "user_cities_visited": 322,
        "review_days": 0.5016429353778751,
        "helpful_class": 1,
        "review_text": "We stayed one night here and were very happy with the stay. The room was very large and the bathroom was very nice and clean. Bed was comfy. We basically just came to this hotel to be at the pool. The pool was great and chilled thank goodness because it was about 114 degrees. The lounge area, although busy, was manageable. We were able to get chaise lounges fairly easily. The food by the pool was very good, but pricey (as expected).Because it's off the strip, the other guests tend to be a little more family oriented and calmer."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.001095290251916,
        "helpful_class": 0,
        "review_text": "This was my 3rd or 4th time I stayed there. I liked the location and services, that's why I kept going back. However my last experience wasn't so much.  I normally stayed in Tower A, but this time I was given Tower C...room cleaning services were so slow and didn't refill amenities (toilet tissue, shampoo,  etc.), I had to call and asked multiple times. This wasn't include the mishaps at check in which I was told to come back next day to handle...if I didn't speak the language, the issue wouldn't be resolved. Just disappointed!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.6818181818181811,
        "helpful_class": 0,
        "review_text": "Stayed here for 5 days and was very disappointed. Most of the staff was rude and the hotel was filthy!! The carpet in the rooms and hallways was dirty with food stains. Guest services were rude and just didn\u2019t care about our experiences."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.161555312157721,
        "helpful_class": 0,
        "review_text": "When looking for two nights accomodation in SF I came accross Beck's and was so glad I did. We needed parking which is hard to find within a budget. We had no problem finding a park when we arrived around 4pm. After reading previous reviews we left the car parked there for our two nights and used the trolley to get down to Fishermans Wharf etc. Beck's is in a great location. Rooms were newly updated and clean. I was able to use their guest laundry with ease. Would stay here again. We loved SF so may need to return!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 29,
        "expertise": 0.004156092537423,
        "user_cities_visited": 18,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "I've been coming to this lovely place for 10 years now with repeated stays.  it's become my home whenever I'm in Bangkok.  The place is truly a gem and a sanctuary for me.  The staff, who I've come to know over the years--Pu,Puy, Nam and Sam--are all fantastic as is the entire crew.  Nothing but the best!  marco"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 19,
        "expertise": 0.001630098742762,
        "user_cities_visited": 238,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "Great hotel good location walkable to Georgetown (10-15mins) room good size and breakfast choice all the usual with eggs cooked to order $9 for a bottle of water in room a bit steep even for a Fairmont I thought though"
    },
    {
        "user_review_posted": 530,
        "user_total_helpful_votes": 152,
        "expertise": 0.0012820112462240002,
        "user_cities_visited": 160,
        "review_days": 0.028477546549835003,
        "helpful_class": 1,
        "review_text": "Hotel Rembrandt is very conveniently located - in bustling Sukhumvit (a quick walk from the Asok BTS station), but tucked away just enough to not be bang in the middle of the busy roads there. Quite a few malls and restaurants and bespoke tailors are around the corner. The hotel itself has multiple restaurants covering most cuisines - Indian, Mexican, Italian, Thai, Continental; they also have a Pool and a Lobby bar. Amenities wise - the hotel's well covered. The breakfast buffet is a wholesome spread, and the in-room wifi's great.The staff is very friendly and helpful. They gave us good tips on sight seeing, including fetching us cabs to Ayutthaya and the airport when we left. Since we checked in late, they also upgraded us for free to a Deluxe room. Overall, we had a good experience and will definitely recommend the Rembrandt."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.626506024096385,
        "helpful_class": 0,
        "review_text": "We had the best time we could ever imagine in a hotel. the room has stunning views and very nice service, The hotel is in the heart of Bangkok, in Sukhumvit with access to the BTS (Asok) and MRT (Sukhumvit)The pool has breathtaking views and very cool concept of a Saturday party once a month, for young but also for couples, group of friends and we also saw families with kids, very chic and good vibes with free flow of BBQ and other snacksThey have 2 different kind of breakfast, both great food. However, The Executive lounge breakfast totally worth it, it\u00b4s more quiet, stunning views, great food.During the afternoon they have complimentary fruits and snacks.We also highly recommend the weekend brunch (awesome buffet) and the Italian dinner with free flow of pizza and pasta.So far the best is the team, they took care of us every single moment during and after our stay. Special thanks to Ms Khun Piyakorn(Yok),secretary to GM and the GM , Mr Jay Jhingran. They were extremely helpful and kind with us."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.339539978094194,
        "helpful_class": 0,
        "review_text": "Wonderful location and lovely size rooms (Superior King Room).  Great staff going above and beyond normal course of duty.  Extremely helpful with all requests and in particular Jermel - you definitely saved the day.  Thanks a million.  Will definitely stay here again."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 9,
        "review_days": 0.650054764512595,
        "helpful_class": 0,
        "review_text": "This is the third or fourth time I have stayed at this property. Nice, convenient and comfortable. They provided shuttle service to a school I attended while in Seattle via town car or limo. Parking in the lower level garages was adequate but tight. I want to give a shout out to Dylan at the front desk. He was cheerful, helpful and a great asset."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 23,
        "expertise": 0.00361175475376,
        "user_cities_visited": 24,
        "review_days": 0.383899233296823,
        "helpful_class": 1,
        "review_text": "We loved the Zetta hotel. Went for Thanksgiving weekend - a family trip with our 2 teenagers. We all loved the place.The playroom is not a marketing joke, it is there and it is prefect to relax after a long sight-seeing day. The staff is super super friendly (Rosemary first!). The Cavalier restaurant  is great: superb food, amazing breakfasts (and we loved the atmosphere early in the morning), great team too (people who recognize you the second day? That does not happen that often). We highly recommend the Zetta hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 17,
        "expertise": 0.011680143755615002,
        "user_cities_visited": 5,
        "review_days": 0.11610076670317601,
        "helpful_class": 3,
        "review_text": "I was nervous after reading some of the reviews so was pleasantly surprised at our great stay there.  I traveled with my husband and teenage son.  I wanted a suite so we could all have privacy.  I also required a non-smoking facility.  I got a ridiculous rate for a 1 bedroom suite on Booking.com-I paid $244 for 3 nights including the resort fee.We arrived at 1:00 a.m. so check in was a breeze.  The suite was spacious and we really enjoyed having a fridge.  The bathroom was huge with a massive tub and 2 vanity sinks.  There were 2 flat screen tvs.  The suite was very clean and housekeeping very responsive when we needed bedding for the pull out couch.  We never parked in the underground garage but always found space in the surface lot.  The fitness center was better than most hotels and had a very nice woman working it.  You really can't beat the location-it is right next to Planet Hollywood and across the street from the Monte Carlo.  I highly recommend going to Sambalatte across the street for coffee-their Nutella iced latte is to die for.  The Hawaiian Marketplace is right in front of the hotel-the taco place was great and Fukuburger delicious.To address the pressure to do sit for a time share presentation complaint-I was never once formally asked.  I did my homework and knew better not to pick up my welcome pack at the concierge.  No one ever called our room.  The day we checked out someone left a brochure.  My husband didn't even know it was a time share until I told him.  Everyone we interacted with was extremely nice and professional.  I went to inquire about a late check out-I was willing to pay.  The front desk attendant extended it by 2 hours without charge.If you're traveling with a family, you really can't go wrong here.  We never used the pool but went up.  It's on the smallish side but has a great view.  If you're looking for something more glitzy and Vegas this probably isn't the spot for you.  I wanted quiet and space and got it."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 5,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.33789704271631904,
        "helpful_class": 0,
        "review_text": "Nice curb appeal; completely useless staff... a few tried to help but issues were insurmountable... they just kept piling up day after day after day... line-level employees unable to resolve problems... management unwilling to even be available for discussion... I'm surprised the electrical didn't burn the place down and plumbing didn't flood us out, management must have been on vacation because nobody ever responded... more details to follow..."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 60,
        "review_days": 0.088170865279299,
        "helpful_class": 1,
        "review_text": "Walking in the doors of the congress plaza you are hit with a harsh smell of vomit and dust. Check in staff were ignorant, unpleasant and couldn't have cared less about us. The only good thing I can say is the person who took our bags to our room was pleasant and helpful. On the way to the room the lobby was acceptable and the old lifts look good from the outside. We had a room on the 5th floor, once the elevator door opened we were instantly hit with a foul old smell, creepy stairwells and corridors. The carpets are holding an awful stench. Once we got to our room it was old, creepy and very very cold with no way of heating the room available. The bedding consists of an uncomfortable mattress, old linen and a duvet with no cover on it, just a plain bobbled old duvet, Pillows are very hard too. The bathroom is a strange light blue colour with very loud pipe work. The walls in this place are paper thin, continuous strange noises can be heard. We just felt uncomfortable the moment we walked into the room and couldn't sleep as it felt something just wasn't right in the room. Trains run by the back of the hotel all night which doesn't help with getting to sleep either. We checked out of this hotel a day early and went to another in the city and the staff at reception weren't one bit surprised or worried that we had to take this action, shows they must be used to people not wanting to stay there. If you want comfort, peace and a nights sleep then do not stay here."
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 54,
        "expertise": 0.0015281915480520002,
        "user_cities_visited": 375,
        "review_days": 0.9600219058050381,
        "helpful_class": 0,
        "review_text": "We planned a golf vacation to Las Vegas and could not have picked a better place to stay. The property was pristine in every way. The rooms and common areas were spotless. We never met an employee that wasn\u2019t quick to offer assistance. No casino...no problem. We easily walked to The Strip. Easy entrance and exit was another plus...great valet service."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.508214676889375,
        "helpful_class": 0,
        "review_text": "We stayed here for a long weekend getaway with our daughter.  The staff was very friendly and the location was perfect for us.  The rooms were quite nice.  We stayed in the junior suite which was perfect with a youngster as she had her own area to sleep and read.  It will be nice when they remodel is complete so there is a place to get beverages.  We did enjoy the coffee and water offered in the lobby."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.046002190580503005,
        "helpful_class": 2,
        "review_text": "This review is for the Aston Waikiki Beach for our recent wedding we had there on 3/21/15. I don\u2019t normally do reviews but felt like I had to so that no one has to go through what me and my wife went through.If you are ever planning on a wedding at the Aston Waikiki Beach don\u2019t do it!!!! Especially in the Coconut room on the 21st floor. My wife and I had a really bad experience from planning to the wedding day.1.\tI will not say any names but whoever is in charge of coordinating the venue has very poor communication skills and does not get back to you in a timely matter. If she feels that something needs attention in a timely matter she will email you back and expect a response ASAP but still ignores your question from the previous email. But if you decide to ditch the email route and call her directly she does not pick up her phone and won\u2019t get back to you for a couple days. We figured that maybe she was busy for the first week or so but not over Six Month duration of dealing with her. This is what we dealt with the entire time.2.\tSince we are not from the islands and this was a destination wedding it was very difficult for us to know any better on the venue location. The thing that sold me and my wife on the venue was the view. There was an awesome view of the beach and the ocean. Because the venue was on a lanai we were exposed to the elements which were okay because we were in Hawaii. We figured hey lets have some fun in the sun and maybe if it rains we can put up umbrellas. We asked the venue coordinator and of course it took another week to find this out that no umbrellas would be provided so we accepted that if it rained it rained. However on the wedding it did not rain and the sun was out. We had 8 tables setup outside and all the guests on those tables were burning hot. Most of them were not prepared for this and left the ceremony early due to the extreme heat and sunburn. When we asked about umbrellas the coordinator said that we could not do anything about it. It was explained that during the time of our reception the sun will be beaming on the lanai, so if you plan to have a daytime wedding don\u2019t do it.  Again if would have known this before and in a timely manner it would\u2019ve helped us decide whether or not go with the venue.3.\tA couple weeks before the wedding while we are trying to finalize items in the contract we go over the DJ information and she says that we never discussed having a DJ and that they could not have any DJ music. Who has a wedding without a DJ? There was no line in the contract stating that we could not have a DJ. Because I had already booked/paid my DJ he was cool enough to call her and straighten things out. Again if these were things we would\u2019ve known ahead of time we wouldn\u2019t have had the venue at this location.4.\tOnce we arrived on the island and met with the coordinator she kind of just handed us over to another coordinator. Which was fine but it was like the new coordinator knew nothing at all and this was her first time hearing about everything. So spend about half an hour going over details and what needs to happen. Come to the day of the event. Nothing was setup on time. They were an hour late and fortunately some of our family that was there early setup the tables and settings. Nothing was setup at all but 3 tables out of 10.  When we asked the new coordinator about this she said the thought the event started at 1:00PM even though the contracts states that we had the venue from 12:30-5:00PM and we went over the start time 2 days before meeting her. Poor planning and attention to detail.5.\tIf you are going to staff people to serve/bus at a wedding party make sure they want to be there and don\u2019t make my guests feel uncomfortable. We heard from a couple of our guests that some of the servers were complaining about even being there and couldn\u2019t wait to leave.6.\tIf I can say a couple things positive it would only be the great attitude of the Bartenders and the great tasting food.The overall experience we had with this wedding venue was horrible!!!!! If I could give this place negative starts I would. I\u2019m writing this review so that you won\u2019t have to deal with this before or during your wedding and I hope it helps people that are considering this place for a destination wedding."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 5,
        "expertise": 0.000726713769894,
        "user_cities_visited": 14,
        "review_days": 0.11719605695509301,
        "helpful_class": 0,
        "review_text": "Very good location, at walking distance to many SF attractions, including the Piers.Very friendly staff, efficient valet parking service, very nice rooms and beds. Excellent breakfast buffet. Very satisfied indeed. A place to recommend!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 2,
        "review_days": 0.8450164293537781,
        "helpful_class": 0,
        "review_text": "This weekend my husband and I took our two little boys to Chicago for a quick trip to see a museum and to watch our favorite Jazz team play the Bulls. The weekend took a turn when our 18 month old became a little ill. We headed to our hotel earlier in the day than expected to try to rest before the game in the evening. Thankfully they kindly let us check in early. When my husband went to park the car, a wonderfully helpful man named Gerardo helped my kids and I with our bags to our room. He unloaded everything while I tended to my tired, sick and cranky children. He noticed we had soy milk with us and called up for a mini fridge to our room based on that. Very thoughtful! He also double checked that we had a crib coming to us for the youngest. After all of that, naps and rest did not go well for us in the afternoon, but we had tickets to the game so we wanted to give it our best shot. My husband went to get the car and my kids and I waited in the lobby. As chaos ensued between diapers needing changing and potty break needed by the 4 year old, my husband called and was having issues with the gate attendant at the parking garage across the block. I went to the concierge and asked him what could be done... I was lacking patience with everything going on at this point but he was very patient with me. He told me to go to the potty and change diapers, he\u2019d run to my husband at the gate across the block to get him the ticket he needed. I was so grateful I didn\u2019t have to run across the block with two little ones in less than ideal states to take him the ticket he needed! And then the icing on the experience was when we arrived back to the hotel after the game, stressed and exhausted, there was a spread of food, desserts, wine, soda and two teddy bears waiting for us. Overwhelmed is an understatement. I was brought to tears that someone could be so thoughtful and I am so grateful that he followed his instincts! It was just what we all needed at the end of a crazy day. I could not recommend Erik, Gerardo, the rest of the front desk staff, the bellhops, and everyone else at this hotel more. They were some of the kindest people in a time of great stress and I will forever choose to remember that over the chaos and stress of traveling with my little ones! Thank you Erik and the rest of the JW Marriott staff!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 27,
        "expertise": 0.00157020514518,
        "user_cities_visited": 18,
        "review_days": 0.093647316538882,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel as a part of a time share presentation, so we actually stayed for free once we got our gift card. I won't rate it a five for a few reasons--the first is because it was about a half-mile from the strip. That isn't too far to walk, but the area that you walk past is desolate except for a sketchy bus stop. They tell you there are free shuttles, but they only go every hour and hold about 12 people--and there is no rhyme or reason as to how they pick you up. We were in line fro about 20 minutes at the spot where it was roped off for the shuttle, but as it pulled up next to the door, the driver let people jump on right as they came out of the hotel. So by the time it got to the shuttle pick up, it was full and the 10 people in line couldn't get on. Needless to say, people were very angry.It took a long time at the check-in counter, but people were so helpful. The rooms were awesome. (Ask for an A room or better and you will have two showers, a washer and dryer, a kitchen with full fridge, dining table, etc., and a living room area.) We really liked the actual rooms.So, if you can deal with all of the issues mentioned above, the rooms themselves were very nice, they were clean, and the staff was really friendly.One last complaint would be our room with a view of the strip. We could sort of see the strip, but our view was really of a large dumpster. Do be a bit skeptical about the description of your view."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 5,
        "review_days": 0.001095290251916,
        "helpful_class": 1,
        "review_text": "This hotel has a great location and is decorated well.  HOWEVER, I had a very frustrating experience there and I don't intend to go back.  Not only were the rooms not ready at check-in time, but I had been told I qualified for free parking only to be told when I arrived that they were going to charge me $50 to park for the night because I had booked my room too early for the promotion.  Then I was told they were out of space to park my car, but if I paid $50 they would leave my car on the street and \"be responsible for\" any tickets I got. Who would trust that?I asked for the manager and had to wait 30 minutes for her to appear.  She promised to extend the free parking offer to me. and that my car wouldn't be on the street, then disappeared after saying she would check on our room.  Lo and behold, guess what I see on my credit card statement a few days later - a $50 charge for parking.  I called to complain and someone hung up on me.  Then I called again and it rang and rang and rang.So, my one day to explore DC was ruined.  And now the last day of my vacation is spent trying to get this unauthorized charge removed from my card.  Not worth it."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 18,
        "expertise": 0.002459904849063,
        "user_cities_visited": 228,
        "review_days": 0.196056955093099,
        "helpful_class": 1,
        "review_text": "I will start this with a comment that the front desk folks were quite pleasant during this stay..... The rest of the experience was really bad.This is a business hotel with large convention/meeting rooms associated.  I have been there many years ago for a meeting and for this purpose it meet the need a long time ago.  Now, despite a remodel the place is a bad choice for any reason.Despite calling and confirming the 2 rooms we booked connected and being told at the front desk that the rooms connected, they did not.  Ok, not exactly.  The rooms connected but not to each other.  After being moved to another set of rooms, we found bodily fluids left by someone previously staying in the room? Staff?  Yuck.  Finally moved into a pair of connecting rooms we settled in for the night.  We had to wait for the hotel to deliver bedding for the fold-out my daughter was going to sleep in, but we did finally get to bed after 90 minutes of checking in and room searches.The attached room with the king bed had a HVAC system that blew like a 737 engine right on our bed.  Loud and cold.... Needless to say, not a good nights sleep for my wife or I.The room had a remodel at some point and granite counters were installed in the bath.  Except the contractor measured poorly and left a gap of 3/4\" at the back wall leaving exposed plaster that is now dust that will get into anything placed near the wall, if the item is not so small that it falls into the gap.After doing the express check out available to me as a platinum member we left the room keys in the room as directed.  We went to the car, attempted to exit and found that you need the room key to exit.  We then pushed the button on the gate for contacting the parking attendant only to give up after 10 minutes.  I went in to the hotel to attempt to get my car out of the garage and found that the hotel had low occupancy, so they do not have a parking attendant early in the morning.Not a comedy of errors.  Not a honest set of mistakes.  Just a bad hotel with too many flaws to be an accident.  I like Marriott for a typically consistent product.  This hotel is in a great location, and has good facilities but needs new leadership and a real look at the way the rooms are configured, cleaned and maintained.  The hotel ended up comping  one of the rooms we booked and the front desk REALLY wants to please but the facility fails them.Some suggestions in case the hotel pays attention to these reviews:1.  Check the computer system against the rooms.  Make sure that if it says connecting, it means to each other when you book connecting rooms.2.  Have more checks on the housekeeping staff.  Nasty substances on the bedding is a turn off.3. Verify the AC/heating system is not blowing directly on the bed so fiercely the guest can not possibly sleep!4. If you have a system that lets people \"express\" check out and advise them to leave thier keys in the room, make sure you have a parking attendant on duty!5. Hire competent contractors to remodel rooms."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 9,
        "expertise": 0.002317113538563,
        "user_cities_visited": 9,
        "review_days": 0.41182913472070104,
        "helpful_class": 1,
        "review_text": "Good location to beach and Pantry for groceries and International Market Place and lots of good restaurants\\Service at desk was excellent - staff very friendly and accommodatingHousekeeping was a little hit and missRoom for two of us was spacious enough for our time thereOnly complaint was the birds in the tree outside in parking lot - but could be worse things lol"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 3,
        "review_days": 0.9665936473165381,
        "helpful_class": 1,
        "review_text": "We are here now in one of the City Rooms - King Bed. Definitely not worth the price. You can spend even less and get a much nicer room, like the Encore.  The City Room has a nice view but there is nothing special about this room.  When I stayed at the Encore a few months ago, I was wowed by the luxury of the room, but here in the Cosmopolitan - it just a regular room decorated in a modern style. Don\u2019t waste your money - spend it at Encore or Bellagio. If you are wondering, I do not work at those places. This is an independent review of a disappointed customer."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 38,
        "expertise": 0.003733127367685,
        "user_cities_visited": 67,
        "review_days": 0.6029572836801751,
        "helpful_class": 0,
        "review_text": "I was part of a TOPDECK group tour and stayed here for 2 nights. No one felt safe here as the location is run down and full of homeless people.We had a room near the main road and I hardly got a good nights sleep.Find somewhere else!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.38170865279299004,
        "helpful_class": 1,
        "review_text": "You know who likes Westin Las Vegas? Hackers! OPEN wifi not requiring a password attracts sketchy people both in the lobby and immediately outside. Made the mistake of buying show tickets online from Ticketmaster on my laptop from my room, printed them on the lobby printer and when we went to the show my ticketmaster account had been hacked and tickets resold. Was able to prove I was the rightful owner but so upset and worried about what other financial info was taken that I left the show early. The next morning, after complaining to the hotel reception, I witnesses two \"security\" people escort one if these sketchy looking guys out of the hotel, only to watch him return as soon as they walked away. The day before this, at the street lights, had a man charge at us from behind. The light turned green and we started walking and he backed off. Asked for a room facing the mountains and high roller but got a room facing \"Employment Center\". Renovated room with no fan in bathroom. Lobby depressing. Not like any Westin I've ever stayed at. Maybe only a block from the strip but felt like a world away. Did not feel safe. Would not return or recommend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9709748083242051,
        "helpful_class": 0,
        "review_text": "We were welcomed by Zoey after a long day of travel. She was superb in making a positive impression for the hotel. She quickly helped us through all the particulars to make our stay enjoyable. We had a short, but wonderful time at Nobu."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.317634173055859,
        "helpful_class": 0,
        "review_text": "Our room was modern and clean.  Service throughout the hotel was very good.  Both pools are nice.  One is lively while the other is relaxing.  The location is close enough to the strip.  We enjoyed our stay and will definitely be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "My last trip at this property resulted in me writing an unfavorable review regarding the lack of access to basic spa amenities usually included in a luxury hotel (steam room, hot tub).  I had a miserable cold and was hoping 5 minutes in the steam room would help. Although, to my knowledge, access to these amentities are still for purchase only I removed my previous review purely because of the wonderful response I received from the hotel management, who went above and beyond to correct the issue and make up for it.   Upon speaking to the front desk and explaining to them my frustration with charging paid guests extra to simply use these amenities was not congruent with the luxurious and seamless that the St.Regis prides themselves on providing, I received an immediate written apology, some wine and permission to use the steam room for the duration of my stay.  I've re-written my review to a 5 star because that is really what this property is.  Aside from this experience, this place is THE place to stay in San Francisco when it comes to room comfort, excellent food, ideal location and now - customer service. Thank you Andre B and the entire team for making this experience as on par as all the other weeks I stayed with you!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 33,
        "expertise": 0.004896281584464,
        "user_cities_visited": 14,
        "review_days": 0.20810514786418402,
        "helpful_class": 0,
        "review_text": "I love this hotel, it is moderately priced and one of the nicest in Waikiki.  I came here firstly in February 2015 and came again in December 2015, I did not think twice about staying here again.  I loved it and it has everything I like about hotels (and I am fussy).  It's clean, modern, good sized rooms, friendly staff and all the facilities you could ask for.  Concierge is great with any questions you have, plus it has a 24 hour restaurant in the lobby, so if you have an early flight or feel like a late night snack you don't have to leave the hotel.  Its 1 block back from the beach but has beach views as the buildings in front are low.  Also it takes only a minute to walk down the Waikiki Beach."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 126,
        "expertise": 0.0052089479920740004,
        "user_cities_visited": 257,
        "review_days": 0.45071193866374504,
        "helpful_class": 0,
        "review_text": "Checked into the charming old hotel with excellent location. Lobby and dining areas ooze charm and history. Check in was with a staid, unfriendly man. Elevators were tiny, slow and tired. Restaurant has some fine food (try the crab corn soup which came with crab pieces first night and no crab second night). Sadly there is little else positive to share. The hallway carpets and carpets in the rooms are so old, stained and tired, that one is very reluctant to walk without shoes (perhaps shoe covers?) anywhere. At 11:30 at night smoke alarm started its beep beep beep indicating low battery but no one was around to service at that hour so bellman was summoned.  First he used the upholstered desk chair as a ladder with shoes on and could not reach the smoke detector on the ceiling, so he came back with a large ladder (11:45 pm). He was unable to unscrew the alarm so he called his friend and they conversed in Spanish for what seemed an endless conversation. In the  end two kitchen knives and a hard yank later, and the smoke detector was ripped from the ceiling leaving wires dangling. He promised it would be fixed in the morning. Light bulb out on night table lamp so I scavenged one from a different lamp and left the burned out bulb on the table.  Later the following afternoon, upon my return. wires still dangling. Burned out bulb was still on table along with two knives used to pry smoke detector. Coffee machine (powdered creamer, no sucralose) was functioning but no coffee cups. So a wine glass had to do to make coffee.  The reservation desk and bell captain told me restaurant is in basement so a ling trudge downstairs led me no where. The restaurant was in a mezzanine area above the lobby floor just attached to the bar and in plain sight. How could they be unaware of this?"
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 90,
        "expertise": 0.002966713444076,
        "user_cities_visited": 57,
        "review_days": 0.577765607886089,
        "helpful_class": 1,
        "review_text": "Stayed at the hotel in october and our bank card was used 1 time to secure room deposit. We returned home to a call from the bank stating our card had been cloned and was being used all over the US to buy car parks and take aways. Not impressed! Contacted the hotel and they have been no help what so ever. I would totally avoid this place."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.306133625410733,
        "helpful_class": 1,
        "review_text": "I stayed for a week at this Courtyard for a business trip. The folks at the Courtyard Navy Yard are pleasant and exceedingly helpful. Special thanks to Ronnie, Yesemia, and Esdras. Thanks guys! Enjoyed my stay."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 42,
        "expertise": 0.002503840636909,
        "user_cities_visited": 17,
        "review_days": 0.07228915662650601,
        "helpful_class": 0,
        "review_text": "As this was the first trip to Seattle for us, we chose a Kimpton property because we have visited Kimptons in other cities and have always been happy.  This property was one of the best!  The hotel is convenient to downtown activies and sites, lots of great restautants.  The desk personnel and the valet/door people were so totally helpful and friendly, I felt like I lived there instead of just staying for 5 nights.  Rooms were spacious and beautifully decorated."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 58,
        "expertise": 0.00295036195904,
        "user_cities_visited": 66,
        "review_days": 0.555859802847754,
        "helpful_class": 1,
        "review_text": "Booked here due to my Platinum status and proximity to the office I was visiting. The location is great and close to many restaurants including the Revival Food Hall.Was \"upgraded\" to an exterior view room but it was VERY small and right in front of the ice machine and stairwell (both of these are not considered desirable locations). The bathroom was decent and the shower pressure was great. The decor and layout were old and tired.Stopped by the concierge lounge a couple of times to grab water. The food offerings looked decent but didn't try anything. There wasn't much seating available as a large group of seniors was having an informal happy hour there and took up the whole space.Requested and was granted late checkout. A guy from housekeeping came about 2 mins before I was supposed to leave and started knocking and tried to enter. I explained I just needed a minute or two longer and he just sighed loudly and walked off without responding. Aside from that, everyone else was very friendly.Internet speeds were decent too.All in all- the intangibles and soft product were not bad but ultimately a hotel room is for sleeping and the bed was lumpy and smelled musty. The tiny room felt a bit suffocating and the temperature was difficult to regulate (too hot or too cold).I'll look elsewhere probably next time."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 24,
        "expertise": 0.005438123610914,
        "user_cities_visited": 45,
        "review_days": 0.300109529025191,
        "helpful_class": 1,
        "review_text": "Enjoyed my stay here! I spent the last three nights of a week long Bay Area stay here. I am a big Giants fan and was hoping for a hotel that was a great location for exploring during the day and still have time to freshen up and easily get to the ballpark at night. The hotel is also close to the Powell St. BART station, which was helpful in getting to Oakland (Bay Bridge series!) relatively easily. I made use of the bus to get to other sites nearby that were a little too far for walking but also enjoyed exploring the area on foot.The room was very comfortable and very quiet. The water in the shower was not perfect, the hottest setting was not quite as hot as I usually like but it was fine enough. Everything was clean. When I arrived in the late morning, I had no problem checking my bags and even got a phone call when a room was ready for me.  I'd definitely consider staying here again."
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 56,
        "expertise": 0.0018741477943120001,
        "user_cities_visited": 33,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "Stayed here for a week and really liked it. We arrived early on check in day and all they had available was a room on a lower floor (which we took). A nice one bedroom unit, decor is fairly up to date.  There is plenty of parking, a nice pool (with adjacent bar) and fitness room.  There is also a small store that has some food and a game room with a pool table.  The staff was professional...not friendly..but they did their jobs.  The only knock on this place is that the walls aren't really thick. We could hear the people in the next room quite clearly.  It's a short walk to the monorail; or cabs were easy to come by.  A few hotels are walkable but most are not.  We had a car, but this might be an issue to some. Overall this is a really good option for people looking to stay in Vegas, but not in one of the huge hotels."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.08871851040525701,
        "helpful_class": 0,
        "review_text": "My friend and I visited Chicago for the sight-seeing. This hotel has a great price, great location and very friendly staff. Hotel is older, so if you can look past it's age then it's an excellent place to stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.010952902519167002,
        "helpful_class": 1,
        "review_text": "This is the only place we stay when we come to Seattle. Close to everything, wonderful beds, showers and breakfast. Just a short walk to the Light Rail and great views of the Space Needle. I could go on forever about this place! And I can;t forget to mention Howie Jr. in the fish tank. Friendliest fish in the tank ;)"
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 42,
        "expertise": 0.0014703278600180002,
        "user_cities_visited": 267,
        "review_days": 0.45235487404162106,
        "helpful_class": 0,
        "review_text": "Very comfortable small hotel centrally located in Waikiki and shopping. Aqua Oasis is  located on Lewers between Kuhio and Kalakaua Avenues. Just a short walk to Waikiki beaches and shopping in either direction. The rooms are comfortable with a lanai and a coffee maker to enjoy Kona coffee upon waking up. There is a continental breakfast buffet which is served every morning at 700AM. The staff are all very friendly and accomodating to their guests. My return next year will be to this gem located in the heart of Waikiki!"
    },
    {
        "user_review_posted": 334,
        "user_total_helpful_votes": 140,
        "expertise": 0.0019246511941360001,
        "user_cities_visited": 311,
        "review_days": 0.026286966046002003,
        "helpful_class": 0,
        "review_text": "we stayed at this hotel both on our way out to Asia and in from it. it is a decent \"transit\" hotel as far as confort is concerned. Everything was ok but no better. except for the restaurant which was very good."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 20,
        "review_days": 0.7760131434830231,
        "helpful_class": 0,
        "review_text": "A sign of a great hotelier is their ability to provide impeccable service through a happy workforce. If the latter aren't happy the former falls apart. This inevitably means the customers at the hotel suffer. Let me ask any of you reading this review - why settle for compromise when your money can get you better than this experience?This was the first time I've ever stayed at a Marriott. Seeing how poorly the senior management staff have handled these strikes has left such a negative impression on me that I shall take my future custom to hotels where staff are respected much more than this.I've been left hugely disappointed, I'm afraid."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.47699890470974804,
        "helpful_class": 1,
        "review_text": "Stay away unless u want German cockroaches and a staff with terrible customer service. They don't even help with bags. Great view but as soon as you turn the lights off, you'll have visitors who scatter. They especially hide in the alarm clock"
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 17,
        "expertise": 0.0012426674480820001,
        "user_cities_visited": 33,
        "review_days": 0.6845564074479731,
        "helpful_class": 0,
        "review_text": "Spent one night here with my family. The hotel is in an old structure and the decor is definitely dated.... don\u2019t expect to find modern features or amenities in your room (not even a safety deposit box). But for our purpose it was just fine. We had one big room for my family with plenty of space \u2014 you can request for roll out beds at no extra cost.The hotel is close to the pier and Pike Place Market. You have the option to walk (about a kilometer) but with kids we just decided it would be much more convenient to drive though finding parking might be challenging.Hotel parking is valet only. What\u2019s good is you pay a fixed rate for 24 hours and you can call up your vehicle as often as you need at no extra cost. Most establishments near the hotel are closed during the weekend except for a few bars and coffee shops."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 13,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 8,
        "review_days": 0.756845564074479,
        "helpful_class": 0,
        "review_text": "Arrived about Midday from Australia. Our room was ready and it was overlooking the pool.  Lovely clean and bright.  Staff were. Very nice.  Great location for everything. Easy walk to the beach and shops.  Some nice restaurants nearby.  Apetito Bar next to Hotel was very good"
    },
    {
        "user_review_posted": 234,
        "user_total_helpful_votes": 158,
        "expertise": 0.0031677592088050002,
        "user_cities_visited": 105,
        "review_days": 0.09857612267250801,
        "helpful_class": 1,
        "review_text": "Bangkok....100 miles per hour. Return to the Park Plaza and its left behind. Central location gives a great position to get anywhere with the Skytrain just a short stroll awayClean, modern and efficient, the hotel will not disappointStaff are very helpful and \"streetwise\" so ask advice.Breakfast caters for all with a choice of Thai and European selections. We were not unhappy at all.Rooms have everything you need with a great shower that my Wife has decided we should get for homeStep outside and try the massage. Our feet and legs have been pampered and all for \u00a35.00Try the street food......excellent and cheapTukTuk...try but expect to visit a few shops of choice...Taxi...make sure it is on the meter or negotiate no more than TB200 to Patpong night market.My last tip is drink plenty of water.Very safe City and a great choice of hotel"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.414019715224534,
        "helpful_class": 0,
        "review_text": "On my recent trip to Chicago, I had many options of hotels that I frequent and I belong to their points programs. I don't stay at Radisson or any hotels in their family. Everyone in our group was staying at Blu Aqua and so I signed up for their Club Carlson program and booked it. I can only say that they did not disappoint!! The warmth of the Radisson Blu radiated in their staff, the atmosphere, the rooms, even the residents who live there! And you just can't beat the location! We walked everywhere! I highly recommend staying at the Radisson Blu Aqua in Chicago. You won't regret it."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 55,
        "expertise": 0.005339043926077001,
        "user_cities_visited": 21,
        "review_days": 0.951807228915662,
        "helpful_class": 0,
        "review_text": "We celebrated our friend's birthday in Eat at Meat last Thursday, and we were 15 pax in one long table. The food and presentation was wonderful. As expected, we were quite a rowdy bunch, however the team taking cae of us were really great. The F&b team were absolutely amazing with their patience, Aneesh, Ahjay and Areef (hope got the names right!!) you can feel that they are happy to see the guests enjoying their time, even if we were quite demanding. Keep it up and for sure we will definitely be back!!! Salute!!!"
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 49,
        "expertise": 0.002112935309531,
        "user_cities_visited": 10,
        "review_days": 0.5454545454545451,
        "helpful_class": 0,
        "review_text": "We attended the function at this hotel. Its was such a huge hotel, once arrive at the entrance, we entered the hotel lobby and had to take lift to the conference room. The venue was nicely prepared with full flowers decoration and electronic banner. Full of service staff to serve you.  Coffee and pastry for short break was nicely arranged beside the event. They were tasty and fresh. I shall rate this hotel is great and has Excellent Conference Facilities"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 4,
        "expertise": 0.000478134539703,
        "user_cities_visited": 10,
        "review_days": 0.309419496166484,
        "helpful_class": 0,
        "review_text": "Hotel was clean, comfortable and staff was attentive and helpful at all times.  We selected Warwick due to it's central location for all the sites we wanted to visit.  The only thing for me that was negative (this is due to my opinion that ALL hotels, etc. are overpriced) was that it was overpriced (including the restaurant-although they did give us a 30% discount certificate).  All in all, I would stay here again."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 176,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 28,
        "review_days": 0.14950711938663702,
        "helpful_class": 0,
        "review_text": "We stayed ten days in an ocean tower room March 2015. This was our second trip back to the Moana within thirty days which prevented us from writing a second review so soon.This time around we took our girls here for Spring break and it was just a lovely trip! Our first stay was in a Diamond deluxe room and that was amazing so we decided to treat our daughters to the ocean tower and this was just as pleasing.The ocean view was breathtaking. Great location, beautiful beach and super comfy beds! The housekeeping did a fantastic job and the beach service and pool attendants were attentive and kind.If you want a guaranteed full ocean view you must stay in a Diamond deluxe room or Ocean Tower room."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 69,
        "expertise": 0.0016435273042160001,
        "user_cities_visited": 83,
        "review_days": 0.41730558598028406,
        "helpful_class": 1,
        "review_text": "This is one of the best hotels in San Francisco. The location is excellent. Very classy hotel. The room was large and very nice. The service was outstanding. This is a very good hotel for business or a vacation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.38554216867469804,
        "helpful_class": 1,
        "review_text": "First off, we were greeted by Lavon at the front desk who had an entire conversation with my 8-yr old son before we even got into checking in. They were both so engaged, and my son was gushing with everything we were going to do for his birthday weekend. Lavon was awesome with him, and let him pick some kids toys for him (AND his brothers at home!). Then she even upgraded our room, and let him choose which view he wanted - he of course chose Alcatraz. The hotel itself was right next to Ghirardelli Square, the Trolley beginning point, and we walked everywhere without any issues at all - including the famous Piers (33 & 39), and Lombard Street.  One night we came back and got hot chocolate in the local restaurant, and enjoyed it by the fire, and Lavon came out and chatted with us for a bit. We literally felt like family there, and had the best weekend ever. My son also learned a new handshake from one of the bell hops, which he does with everybody now. To say it's a weekend we'll never forget would be the understatement of the year. THANK YOU Lavon and Argonaut Hotel!!!"
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 49,
        "expertise": 0.0020923494387020004,
        "user_cities_visited": 59,
        "review_days": 0.183461117196056,
        "helpful_class": 1,
        "review_text": "From the warm welcome from reception to the Bon voyage from the porters, this hotel is hard to beat. We stayed 2 nights and were treated like royalty. Clean, quiet, efficient and fantastically located, the Argonaut is a great hotel. The concierge is a veritable font of knowledge and only too willing to make your stay special."
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 121,
        "expertise": 0.00424109423337,
        "user_cities_visited": 41,
        "review_days": 0.226725082146768,
        "helpful_class": 0,
        "review_text": "This is the second year I have stayed at the hotel for the auto show in McCormick Place.  I must admit we had special auto show rates.  With that in mind, staying here was half the fun of the auto show.  We were driving in from Iowa and it is right off the Interstate.  Amazingly easy to get to.  The staff was very accommodating and I asked for as received the same room as I had last year as I like the view so well from the 32nd floor.  The skyline, the lake, the whole thing.  It was a short walk into McCormick and inside which is nice in the middle of winter in Chicago.  No lugging in coats or worrying about parking an added plus.  The hotel itself is naturally a convention hotel and has all the amenities one could reasonably expect.  Restaurant, quick service grab and go, shoe shine, health club, etc. The room as well as the hotel very clean and modern.  Well insulated for quietness.  It has a working desk, etc.  I highly  recommend the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.339539978094194,
        "helpful_class": 1,
        "review_text": "My sister and I stayed here Sept 9th-11th and were very pleased with our choice to stay here. Great location within walking distance to most all DC tourist attractions, shops and restaurants. Rooms were clean and comfortable. Staff were extraordinary! Seriously, where do they find all these nice people? Every staff member we encountered were very courteous and accommodating. We ate at the hotel restaurant one night and both thought are meals were delicious. Prices were no more than any other sit down restaurant. I highly recommend this hotel. It's worth the few extra dollars any day!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 10,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 7,
        "review_days": 0.43373493975903604,
        "helpful_class": 2,
        "review_text": "Told the manager the room smelled like eggs, housekeeping and engineering verified it and was polite about it, but the manager, Joe, was nothing short of curt and rude.The hotel was ok for its price, but the service from the manager of all people made it terrible."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 14,
        "review_days": 0.049288061336254005,
        "helpful_class": 1,
        "review_text": "I got a great deal booking directly through the hotel (always ask about package deals - mine included a food & beverage credit, plus parking or tickets on the trolley). Although the rooms are small and there is no air conditioning the hotel itself is a quality place at a great rate.The staff was always friendly and the on-site restaurant prepares excellent meals.Everything is within walking distance... I even walked down to the Wharf and only took 30-40 min to get there.I would definitely stay here again when visiting SF."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 164,
        "expertise": 0.005496734128704,
        "user_cities_visited": 425,
        "review_days": 0.610076670317634,
        "helpful_class": 1,
        "review_text": "Been to Hawaii many times and was stationed there while in the military. This property used to be pretty run down, but they've upgraded it a bit when Hilton brands took over.  It's right across the street from the \"new\" International Marketplace, with high-end shops and restaurants. I miss the \"old\" International Marketplace with its vendors and local deals.The hotel is well maintained and the room was very clean.  The balcony gave us a peek at the ocean a few blocks away, and it was nice to be wakened by the sunrise each morning.  A/C does a great job of keeping cool, which is a necessary touch in the middle of the city surrounded by buildings that block the ocean breezes.We were initially assigned a room behind the elevator, tucked in a corner with barely room for a bed and a view facing the parking lot and a wall.  After inquiring whether this was the best they could do (as I'm a long-time Hilton loyalist and Diamond member), they upgraded us to a suite on the top floor. It was a very nice move on their part, and afforded us expansive views across the Ala Wai golf course and across to the park (as well as the previously mentioned peek at the ocean).Front living area was very nice, with a large TV and coffee setup, together with a small fridge and a cabinet.  The couch was comfy and firm, but the area was sparsely furnished because it was an ADA room and needed space for wheelchair accommodation.  While we appreciated the large front room area, we really weren't planning to spend much time in the hotel so it wasn't a draw for us.  However, there could have been a much better use of space by inserting places to store clothes (dressers, drawer sets, or shelves would have been nice).Speaking of wheelchair accommodation, the bathroom was very large and set up for ADA compliance. There was a roll-in shower with both a shower head and a hand-held shower nozzle.  The fold-down bench was very helpful (knees don't work like they used to).  However ... this is a horrible layout for a roll-in shower.  The drain doesn't work fast enough to release the water, so it pools on the bathroom floor.  The tiles became slipper water holes, and there was really no way to take a shower without making a lake across the bathroom floor.  We tried extra towels, rolled up and placed like a dam to block the encroaching water, to no avail.  Every time my hubs or I took a shower, we'd have to spend the next 15 minutes cleaning up the water and pushing it toward the drain.  And BTW, there is not enough downward slant to pull the water toward the drain ... instead, it puddles up just in front of the entry door.  We must have used 8 towels every day, for the water dam, for drying ourselves off, and for placing on the floor to avoid mishaps.  It was annoying to say the least, but there's not much the hotel folks can do with this horrible bathroom design.There is absolutely no dresser or drawers for your clothes.  The small clothes rack, placed at waist height to accommodate ADA, was fairly small and only had five hangars.  A call to housekeeping rectified this quite quickly.  But there are no places to stick your clothes, and we ended up living out of our suitcases for a week.The employees are lovely and try their best to remain polite and professional, despite a constant stream of guests checking in and out and asking questions.  There's also an adjoining time-share desk to the front check-in desk. We stopped by to pick up a \"free\" Hilton tote bag so that we could use it carrying assorted things throughout the week.  But we didn't succumb to any time share pitches.There are ample restaurants and stores and shopping within walking distance, and you certainly don't need a car if you plan to stay in Waikiki and/or play on the local beach.  However, we did rent a car for part of our visit so that we could drive up to the North Shore and hit the more adventurous waves.  A word of advice:  plan your drives well before or well after rush hour, as traffic continues to get worse.  There's a local food truck next to the hotel, but I wouldn't recommend it.ABC stores abound, and there's a nice grocery store across the street.  We grabbed beverages and some fruit to stick in the fridge.  The restaurant downstairs has a nice breakfast buffet that was included with our room, and they make pretty good omelettes.  If you don't want to sit down to eat, there's also a small convenience store adjoining the hotel lobby and you can pick up all the necessities.  I used their coffee bar frequently, and it rivalled Starbucks plus had some tasty smoothie concoctions."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 43,
        "expertise": 0.003488987052319,
        "user_cities_visited": 39,
        "review_days": 0.18455640744797303,
        "helpful_class": 1,
        "review_text": "We chose White Sands as we didnt want to pay the big money for a hotel in Waikiki, we are not into resort style hotels only require clean room and a  comfortable bed. White Sands did meet this criteria, yes it has seen better days but the location is very convenient for Waikiki, the bus stop is located around the corner and not far from food pantry. We had a room facing the pool with a small kitchenette which was useful for making our own coffee and a light breakfast each day.The pros tho no wifi in room which is pretty of the norm in hotels these days despite budget, only offered around pool and common areas which okay I know you are holidays but with family at home nice to keep in touch.Also there is a pub next door to the hotel, police seem to be there every other night, and one night were actually searching a car in the car park of the hotel, as i am a smoker and there is no designated smoking area at the hotel you have to go out onto sidewalk so i witnessed alot of going ons from this pub. It was a little off putting but on the whole didnt really worry us.Would i stay here again probably not i think i would pay a little more now that i have been and sussed the area out myself.The staff on the whole are helpful and polite."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.757940854326396,
        "helpful_class": 0,
        "review_text": "Asked for back room after reading reviews room was tiny but was central to all things and we did not stay in room much there are many food options pricey in tourist areas unless you wander out a little further a lot of homeless in the area but they did not bother us"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "Me and my girlfriend wanted a downtown getaway over the weekend and to explore the city. The millennium knicklebocker was a great experience that we will never forget. We have stayed here twice on back to back weekends and have always gotten a wonderful breakfast from the restaurant in the lobby. The beds in the room are wonderful and comfy. The bathroom was gorgeous with a raindrop showerhead. The main feature of the rooms that captivated us most was the view of lake Michigan outside the window. Upon arrival both times we were greeted by Diana who was very welcoming and warm. I'm so happy we chose this hotel as our little downtown getaway mainstay and we will be making our thrid trip this weekend!!!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 19,
        "expertise": 0.002085927607278,
        "user_cities_visited": 19,
        "review_days": 0.404709748083242,
        "helpful_class": 0,
        "review_text": "Fabulous stay as always, this is the 3rd visit in 2016. As soon as you arrive you receive the Ohana feeling. Thanks to Sandra, Shantel, Lacy, Keola, Daniel, Pillani, Lewis and Dennis for making our return a family reunion. The fabulous entertainment of Roland and his sons Monday, Wednesday and Friday nights plus the alternate night groups for making this holiday full of beautiful memories.  From the lady who serviced our room ,who left us a beautiful note to say goodbye on our last day ,to Aldram always finding us a breakfast table the management should be very thankful for having such an amazing group of people working for them.Once again Mahalo to a very well run hotel and look forward to our next visit."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 54,
        "expertise": 0.0028688072382210003,
        "user_cities_visited": 48,
        "review_days": 0.6155531215772181,
        "helpful_class": 1,
        "review_text": "Had a pleasant stay here. We got upgraded to an ocean-front room, and the view was gorgeous. The hotel is conveniently located to do tons of things in town; we were quick lyft rides away from Ala Moana, Intl Market, Iolani Palace & shave ice. The hotel is just across the street from the beach, so it's easy to stroll the beach, all the way up to the Royal Hawaiian.The staff was all super nice--especially Kyle with the Bell staff--he was so helpful every time we ran into him.The thing to know about this hotel (And most in Waikiki)--the atmosphere and energy are not relaxing. There is a constant bustle, so you should not expect complete relaxation. The hotel is also not directly on the beach (it's across the street) so you will need to rent beach chairs and umbrellas from one of the stands set up on the beach.There is a ton of good shopping & eating to do in Waikkiki, so this is not a bad place to stay for that.Ps. The hotel is a quick walk/bike ride to Shimazu's shave ice, Leonard's malsadas & Rainbow Drive-In."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 6,
        "expertise": 0.0008941242718590001,
        "user_cities_visited": 10,
        "review_days": 0.697699890470974,
        "helpful_class": 1,
        "review_text": "The hotel was quiet, quaint, clean, and comfortable.  They\u2019re working on a small issue of no block-out curtains.  Great value and wonderful, friendly, helpful staff.  The roof top terrace is a nice touch."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 4,
        "review_days": 0.728915662650602,
        "helpful_class": 0,
        "review_text": "When we booked, we saw pictures of their new hotel, when we arrive, the taxi driver pulled up to the new hotel only for the reception to tell us we were next door. When we arrived next door, it was a tired old hotel. No chance it was 5 star, 3 at best. We have been in Thailand for 3 weeks now (writing this whilst laying poolside in Koh Tao) and I have to say the staff here have been the least hospitable, not that they were rude or anything, they just weren\u2019t what you expect from Thailand. Just very in and out, not caring, didn\u2019t even show us a map when we arrived etc etc. When you arrive in a new country, you expect the hotel reception to at least show you where you are and what is close by, but no, just \u201cpassports, ok room 123, goodbye\u201d"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 12,
        "review_days": 0.636363636363636,
        "helpful_class": 0,
        "review_text": "The hotel is right across the street from the airport and you can walk underground to get there, so convenient. The room was great, clean and nicely appointed. Good value too. I'd stay here even if it was a little more than other hotels just for the time savings, so worth it. Helpful staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8828039430449071,
        "helpful_class": 0,
        "review_text": "It is truly sad that such a pretty hotel is staffed by personnel, from top to bottom, whose default setting is to be rude, unhelpful and petty.  From the time our multiple room reservations were made, we were met with employees who were totally unhelpful and disagreeable.  When dining arrangements needed to made, once again the staff was inconsiderate and even spiteful.  It is truly sad that such a pretty hotel is made ugly by its personnel.  Unfortunately, our family will avoid the DuPont Circle Hotel and any another property in the Doyle chain"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 25,
        "expertise": 0.009226016177356001,
        "user_cities_visited": 8,
        "review_days": 0.47809419496166405,
        "helpful_class": 0,
        "review_text": "For many years, I previously stayed (happily) at the Park Hyatt in DC. After Hyatt changed its freequent traveler program in January 2017, I moved all my business to Ritz Carlton (Marriott). I am very happy with the change.The Ritz Hotels are only slightly higher than the Park Hyatt hotels. The service at all the Ritz Carlton hotels I have stayed at rivals the outstanding service I received for many years at my favorite Park Hyatt hotels (Chicago, DC, Beaver Creek, Tokyo).The D.C. Ritz is outstanding. The location is great. The service is exceptional. Berry (in the Ritz Club Lounge) is one of the most outstanding professionals I have met in many years of travel. My wife and 10 year-old son joined me on the last night of my May 2017 four-night stay and Berry showed them exceptional kindness and professionalism.I am proud to be affiliated with Ritz Carlton and the remarkable high standards they uphold.Thank you!"
    },
    {
        "user_review_posted": 230,
        "user_total_helpful_votes": 80,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 98,
        "review_days": 0.47207009857612203,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for a week during our San Francisco trip and thoroughly enjoyed our visit.  The location was superb, close to the tourist area and totally accessible to many forms of public transport.  We found this to be a really good base for our touristing. The staff and facilities were faultless and we would definitely come back to this spot. Being mid-season we didn't get to use all the facilities eg. The pool and spa but we checked them out."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 23,
        "expertise": 0.005206937679628001,
        "user_cities_visited": 111,
        "review_days": 0.44687842278203704,
        "helpful_class": 2,
        "review_text": "I love this hotel so much. Yes, it may not be a flashy as some of the other hotels but there is nothing that I don't love. The location is great being at the quieter end of Waikiki but still within walking distance to everything. Our room had the most stunning views ever. Incredibly comfy bed, great air con too. We had the corner room on the 11th floor so and views of Diamond Head as well as the stunning ocean views, we could watch the sun set every night if we had wanted to. We also love Lulu's bar which is right underneath. Only one night out of 8 nights were it was quite loud."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.8258488499452351,
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        "review_text": "The Landmark Bangkok is in a beautiful location, reasonably priced, and has all the amenities of a five star. The rooms are well furnished and clean. The breakfast is sumptuous. The Concierge is very helpful. The Nana Metro Station is just next door making it well connected to all the important destinations of Bangkok . Cabs are also easily made available by the Concierge at affordable rates. Tuktuk is a bit expensive though. The signages at the Nana station has the names of important hotels, but I could not see the name of Landmark. So reaching the hotel from the station, though next door,  becomes a bit difficult. The stay however, was one to cherish."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.912924424972617,
        "helpful_class": 0,
        "review_text": "I experienced a good stay in your hotel. As the front desk service is very good and they are very nice. Also the cleaner is very kind and polite to us. Also we have a drink in sky bar they are also very pleased and nice to us and they take the initiative to take photo for us."
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 31,
        "expertise": 0.0009204971591550001,
        "user_cities_visited": 54,
        "review_days": 0.6018619934282581,
        "helpful_class": 1,
        "review_text": "First of all, on the plus side, our room rate was really reasonable and included parking and the location was great.  We were able to easily walk to most of the places we were going while there.  Beds were comfortable and TV's large and new.As for the negatives, our issues started when we went to check in - we were told that if we waited until 3pm (4 hours) we would get a complimentary upgrade.   When we returned the people in line in front of us were told \"Congrats!  You get a free upgrade\" and when our turn came we were told they were out of upgrade rooms . . . after waiting . . . 4 hours.   We spoke to the manager who miraculously found us a suite and we went to our room which was a blazing 80+ degrees.   Over the next four days we contacted the hotel several times over how hot our room was.  It was fixed twice yet reverted to the blast furnace in a few hours.  Finally we turned everything off and got a window open and the room was a decent temperature for a while (until we were out and someone turned our heat back up).  It was soooo enraging.   Phone didn't have a cord so we couldn't use it until it was fixed and our amenities were never replaced after the first day.   Finally when we were checking out we found they had charged us $70 parking per day even though our package was parking included.  When I went down to complain I was told they charge everybody parking, no matter what, just in case the guest had bought thru Priceline or Hotwire - and the hotel feels those people shouldn't get free parking.  (WHAT?????) - - they removed our parking charge but I still thought it was super strange.Finally, the concierge lounge is definitely one of the worst Marriott lounges I have ever seen.  Open 24 hours but there is no food or drink there (except water and Twist Mist) for 20 of those hours.   There are no snacks, no coffee and very little to eat most of the time.   Breakfast started late and ended early (compared to what the sign said) and there was no variety at all - pork sausage every single day.  Dessert was 25 chocolate chip cookies.  Hugely disappointing.In general staff was pretty nice and attentive - - shout out to Russell who answered several of my calls at the At Your Service button on the phone.  Very pleasant and did an awesome job to help us get our room to be feather free.We may or  may not stay here again - - it's a toss up.  A lot of effort to be sure."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 10,
        "expertise": 0.001360844459156,
        "user_cities_visited": 25,
        "review_days": 0.08981380065717401,
        "helpful_class": 1,
        "review_text": "For a hotel in this price category the Melrose could do much better. I don't have any big complaints, but too many small irritating issues like mildewed bread for breakfast, slow service for breakfast, too few sockets in the room, no coffee-machine, let alone tea kettle in the room, no place to hang towels in the bathroom, a tray of half-eaten lunch in the hallway for a whole day, plastic glasses in the minibar, an umbrella for rent (but you pay 40US$ in case you loose it - so I prefer to walk in the rain), ...All these things are really minor issues and could be improved very easily. The rooms are nice enough, the location is really good. Walking distance to Whitehouse, World Bank, IMF, Georgetown University and Georgetown with really nice restaurants. But still, I would not come again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.323658269441401,
        "helpful_class": 0,
        "review_text": "Pros:*This hotel is definitely vibing a club feel. Love the colors and decor.* Beach right across the street. Navy pier, Milton park all accessible.* Rainfall shower and bliss products. Cute facial soap?! Sweet!!*Quiet and modern decor*Friendly and professional check in*Cool texting service if you need somethingCons:*Front desk person asked us if we would like a mini fridge in our room. Hours later when we unpacked and settled and we're ready to put our water bottles in the fridge, we find that our room to find that there is NO fridge. Greeeeat...*There was only ONE bath towel in the room. Whaat. The texting was easy enough to request more bath towels and a shower cap.*The faucet handle had some weird brown nasty gunk on it that could have been easily wiped with good housekeeping.*Wear and tear... Sink had a crack and wire basket in shower had rust.*Oh! And my husband found a tag on the floor for a 34B Push-Up bra?! Ummm...all of a sudden this club vibe hotel all of a sudden felt like a hook up joint.Overall better than average. If housekeeping cools do a better job stocking the room and cleaning, I'd rate it a 4.5 instead of a 4."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 23,
        "expertise": 0.0019574909787860003,
        "user_cities_visited": 193,
        "review_days": 0.703723986856516,
        "helpful_class": 1,
        "review_text": "Stayed 6 nights while doing some sightseing and visiting friends in Bangkok.Pros:-Good location in Sukhumvit area-Ample and comfortable rooms-Free Tuk-Tuk shuttle to Terminal 21 (shopping center/BTS station/MRT station)-Nice rooftop bar/pool area-Good buffet breakfast-Friendly and helpful staffCons:Pool/sunbed area is not so big so gets crowded quickly."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 13,
        "review_days": 0.457831325301204,
        "helpful_class": 0,
        "review_text": "When in Waikiki - theMoana surf rider is the perfect place for me due to location, my ocean view facing diamond head and the \"not so stuffy\" attitude...:)I requested the ocean view tower facing diamond head on the 20th floor and \"BINGO\".....for additional $200.00 per nite my wishes came true but \"what da heck\" it's Waikiki time....and time for a pi\u00f1a colada and some bikini viewing...;)Meantime, the room was nice but needs new amenities soon bcuz everything is outdated and no mini bar inside room...sad:( But the view was spectacular and chilling on the balcony and overseeeing the surfers and bikini was magnificent!!!!Love Love Love the pi\u00f1a coladas and the food is pretty decent and the aloha spirit is pretty much there but once in awhile there's a bad apple on their team fortunately not the bestest service but overall very good...:)The bestest thing about this place is the convenience and location of the property so enjoy and let the good times roll bcuz I'll be back again soon....Thank you and aloha and mahalo :)"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "I booked months ago but it was only when I checked in I found that most of the floors of the hotel were under major renovation. This renovation will impact your stay. There are several other options in the neighborhood . Check them out first"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.33844468784227805,
        "helpful_class": 1,
        "review_text": "My wife and I enjoyed a wonderful 3 day stay at The Melrose, perfectly situated on Penn Ave and 24th.  It's a 10 min walk to all of Georgetown as well as being a relatively short walk to the National Mall.We were met by Katherine and Helen and they couldn't have been more pleasant and welcoming. We did have a bit of a scare when our reservation came up as 'cancelled'. I booked thru AAA and, just an FYI, AAA's 'confirmation number' doesn't correspond to the hotel's booking system. So, in the future I will always call ahead to make sure the hotel actually received my reservation.So, there we were with no reservation. Not to worry, Katherine took care of everything and kept us calm at the same time. Katherine was superb!The room was beautifully decorated, fresh and super-clean. It was very quiet at night and we had a great night's sleep after a long, hot day walking around the monuments. Our reservation included full breakfast and it was outstanding. Really, really excellent. Our great experience at the restaurant was made possible by a truly extraordinary gentleman by the name of Conrado. I believe he is the restaurant manager, but if he's not he should be.So, to wrap this up, thanks to the manager, cleaning staff, doormen, and everyone else we came into contact with during our stay.Of course, most heartfelt thanks to the 2 standouts, Conrado and Katherine."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 25,
        "expertise": 0.0018472840653060002,
        "user_cities_visited": 15,
        "review_days": 0.060240963855421006,
        "helpful_class": 1,
        "review_text": "We have a mixed review about the hotel. I will split it into good and bad points;Good points;-Great location to the beach-Great location to the shuttle bus and Honolulu shops-They moved our rooms when we told them that the queen sized bed was way too small (it was like a small double) but they then agreed to give us a bigger room with a bigger bed-The room cleaners are friendly and do a good jobBad points;-The internet connection is terrible-The lift doesn't always accept the key so you up and down in the lift a lot, sounds simple but very frustrating after a few days of being here-about 50% of the time we had a very disgruntled service person on the front desk-It's hard to get beach towels, they sometimes provide you them at the end of the service desk but other times make you line up with the people checking in and out, which would have taken ages. We left to go to the beach without towels as it would have taken an extra twenty minutes . This was very annoying as the rules for the towels changed and they made it way more difficult than it needed to be.-The tours and activities booking desk down stairs is very expensive please look elsewhere as their tours are much less."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.76670317634173,
        "helpful_class": 0,
        "review_text": "Clean bright hotel with friendly helpful staff. Small lobby but they have maps and restaurant lists. Also a small snack bar with for purchase items. Close to where we need to be. Would definitely stay again."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 30,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 26,
        "review_days": 0.002738225629791,
        "helpful_class": 0,
        "review_text": "We spent one night at the Maxwell Hotel on New Years Day 2015. We were attending plays at the Seattle Repertory Theater. It was a nice, clean hotel and the staff was very friendly. They have a parking garage under the hotel that is accessible with your room key. There was no additional fee for parking.  Free WiFi was good in the room. There are lots of eating places within walking distance.Find the best rate online then call direct to negotiate the best price.I do photography as a hobby and the location is fairly close (about 10 blocks) to Kerry Park on Queen Ann Hill where you can take fantastic photos of the Seattle skyline with Mt Rainier in the background, weather permitting. About half the walk is uphill so be prepared and bring a tripod if you are there at sunrise or sunset. Parking at the Kerry Park site can be limited."
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 46,
        "expertise": 0.0009430839469620001,
        "user_cities_visited": 57,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "Newish hotel. located very well for exhibition purposes (not on the beach though !) .  nice breakfast. helpful staff and large rooms which are fresh.nice options for in hotel dining both lunch and dinner. there are also nice bars in the hotel. hotel for all types I would say"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.714129244249726,
        "helpful_class": 1,
        "review_text": "I arrived at the hotel yet was told that there was no room for me even though I had a reservation. I asked to speak with the Manager on Duty Kevin McMullin and demanded a room but only to be offered options of getting out of his hotel on my own or he'd call police to take me out."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 7,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 15,
        "review_days": 0.40744797371303304,
        "helpful_class": 0,
        "review_text": "Best location in dubai with wonderful landscaping ever. Not to forgot the smile and joy while service by a well printed team.The days become minutes while staying in the property and you feel you missing time."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 55,
        "expertise": 0.002432706504206,
        "user_cities_visited": 84,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "Stayed at the Hampton Inn over a Tuesday - Saturday night time frame. Hotel itself was clean and tidy. This place is right in the middle of everything and very easy to get around. Had an Uber at the front door in less than five minutes every day we stayed. You can walk to shopping, eating, VERY easily.  Breakfast was the usual Hampton fare - but beware that they do close those doors when breakfast is over. So if it says 10 - they mean 10! Had no problems Tuesday - Thursday. Friday and Saturday got very busy which is to be expected. Robert the concierge was very helpful in storing our bags and getting a ride tot he airport. I'd stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "I am 428 room number we are happy and enjoy during our stay staff is good personally puttiwan customer service who provide wonderful service to all guest at front line .tha is for her helping and very nice hotel who give us a good experiences"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 7,
        "review_days": 0.014786418400876002,
        "helpful_class": 0,
        "review_text": "I stayed in one of the apartment rooms for an extended period of time due to work.I thoroughly enjoyed my stay for the following reasons:The welcome staff at reception are always friendly and happy to helpThe hotel will send hotel cars to collect you from anywhere in the city if you can't find a taxiMy room was a decent sizeRoom equipment was great qualityAsk for a room on the back the views are incredible and will stay with me forever. The sunset is unforgettable.My room was always cleaned to a high standard and I had a daily water delivery.The gym is well equipped, if a little hot in the mornings.The pool area always has a nice breeze... Because it's one of the highest in Dubai!!The bar is great, as is the manager Simone.Thanks for a fantastic stay! I'll be visiting again soon."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.5805038335158811,
        "helpful_class": 0,
        "review_text": "We had a very enjoyable stay at the hotel. Very large rooms, excellent service with very friendly and helpful staffs. We would highly recommend this hotel. Thoroughly enjoyed the stay and facilities. Enjoyed the excellent views of the city from the third wing. The staff certainly contributed towards making this a very enjoyable stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.785323110624315,
        "helpful_class": 0,
        "review_text": "Christmas in Chicago is always a wonderful experience. We went to the Joffrey Nitcracker, a Blackhawks game, Author\u2019s Voice podcast at the Lincoln Bookstore and shopped. All wonderful. The hotel was superb. Thanks."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.29518072289156605,
        "helpful_class": 0,
        "review_text": "Great location and free parking, was able to walk to many attractions, easy to find, felt very safe there, friendly staff, price was good for Chicago, would come back again and stay here, needs a few updates, but overall very good."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.8121577217962761,
        "helpful_class": 0,
        "review_text": "This was a great place to stay. Everyone was friendly and helpful. The room was small but everything we needed. Very modern and nice decorations. We enjoyed the beach more with the use of towels, beach mats and chairs from the hotel. An easy 3 block walk to the beach. Breakfast was great everyday, better with the main lady there as she peeled the pineapple. Great coffee and tea available all day. Would recommend this place to anyone and everyone.Too bad we have to go back to Alaska. It\u2019s probably cold there"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 33,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 63,
        "review_days": 0.49397590361445703,
        "helpful_class": 0,
        "review_text": "We just spent 2 weeks in California for our \"mini moon\". After starting our trip in San Diego, San Francisco was towards the very end. We got in late since we wanted to drive the 17 mile road around Monterey. We were told there were only rooms left with two double beds. I explained we were out here for a little \"mini moon\" we just got married. The employee went in the back and then came back with a room with 1 king bed. I appreciate her trying and coming through with that.We ate at the restaurant shortly before closing and the waitress was nice food was ok (slightly overpriced).The room on the other hand looks like it hasn't changed since the early 2000's when I first stayed here with my family. Carpet was dated and the room appeared to be as well. Other than that the room was fine. On the other hand the lobby is nice and large. If you are looking for a smaller hotel I would go elsewhere. We also stayed at the Grand Hyatt while in San Francisco were the service was phenominal. Overall, I think you are paying more than you should for what you get."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6018619934282581,
        "helpful_class": 1,
        "review_text": "The trip started off poorly as they kept mixing up our reservation several weeks prior to our visit, which was supposed to be a surprise birthday trip for me but I was asked to get involved as they kept having issues with the reservation. When we first got to the lobby, we realized that there were armed security guarding the lobby elevators and we had to present checked in to take the elevator up to our room. The room was fairly nice, but the fact that they required armed guards is enough to persuade me from ever staying there again or recommending it for my friends."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 89,
        "expertise": 0.00374757648839,
        "user_cities_visited": 192,
        "review_days": 0.9123767798466591,
        "helpful_class": 1,
        "review_text": "Great hotel - spacious rooms which fitted our family of 4. Beautiful views of the beach. Such an iconic place. Very enjoyable breakfast buffet.Waikiki is very busy compared to other places in Hawaii. We enjoyed the variety of the different places.Great food, great shopping - location hotel perfect."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 18,
        "expertise": 0.0010395070761970002,
        "user_cities_visited": 31,
        "review_days": 0.7207009857612261,
        "helpful_class": 0,
        "review_text": "Two blocks from Waikiki beach, it is handy to all facilities including public transport to get around Oahu. Rooms are located above the 6th floor. Clean and serviced daily. For Aussies, their continental breakfast does not include cereals, nor do the fridges in the rooms keep drinks cold. Just ask reception for some ice which you can put in the cooler to keep your drinks cold. Be aware that your room price does not include state taxes or the tourist levy which can add  an additional USD30 per night. Also they have a USD12 per night resort fee for breakfast, beach towels and internet access. Staff were very friendly and helpful for first time visitors to Oahu. We would not hesitate to stay here again!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 5,
        "review_days": 0.39923329682365805,
        "helpful_class": 0,
        "review_text": "Cannot complain very big room full kitchen use bathroom have hot tub very nice indoor outdoor pool and spa it's about 1100 ft.\u00b2 room include a pull out couch in the living room the size of a queen bed no casino hotel very peaceful and quiet"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
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        "review_days": 0.45454545454545403,
        "helpful_class": 1,
        "review_text": "Stayed in club level this weekend.  Service was fantastic. Club area is worth the extra cost. Staff very friendly and want to make your stay perfect.  Leo and RJ are the best. Ask and they will deliver.  Only negative observation is the food in the club should be a little more varied from day to day."
    },
    {
        "user_review_posted": 162,
        "user_total_helpful_votes": 60,
        "expertise": 0.0016877740589530002,
        "user_cities_visited": 26,
        "review_days": 0.12267250821467601,
        "helpful_class": 1,
        "review_text": "My wife and I stayed for four days and everything was great. We stayed in a suite that was very nice that was good sized. All the staff were great and very helpful. We enjoyed our stay and plan to go back again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 18,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 87,
        "review_days": 0.5131434830230011,
        "helpful_class": 2,
        "review_text": "We have visited Dubai a number of times, although latterly only for a short stopover on our way home from another destination.  We usually stay at the JBH but, as they were undergoing a refurbishment programme that we felt would intrude on our stay, we decided to try the Shangri-la instead.  This proved to be a very good decision.We had booked a Horizon Premier Deluxe Room, primarily because of the jacuzzi bath tub!  We received an e-mail from Archana, at the Horizon Club, a few days before we were due to arrive, asking for a note of our preferences/special requests, which was a very nice touch.  We arrived about 23:00 and were welcomed and checked in at the Horizon Club by Archana herself.  We were delighted that she had been able to fulfil all of our requests, including allocating us with a room on the 40th floor and with a view of the city and Burj Khalifa.  Whilst impressive during the day, it was absolutely stunning by night.  The Dubai cityscape is really amazing when lit up and we did not want to close the blinds that night and block out the wonderful view.The room we were allocated was spacious and well-appointed with an excellent sized bathroom containing large walk in shower and aforementioned jacuzzi bath tub.  As big fans of L\u2019Occitane products it was great to see that there was a good selection of these provided, along with all the other amenities you could possibly need.I-Kandy and Pool areaAn immaculately clean and well-kept oasis in the middle of the city, with unhindered views of the Burj Khalifa.  As the temperatures were reaching 48 degrees it was a welcome relief to spend time in the pool here and enjoy the sunshine.  Tyta and Alex were always on hand to look after our every need in terms of food, drink and sunbeds etc, and were always chatty and smiling, despite the baking heat and difficult working conditions.At night time I-Kandy was a lovely area to sit outside and relax over a drink or some food.  As it was still extremely hot in the evening air cooling units helped to make the environment slightly more bearable.Horizon ClubLocated on the 41st floor this was a lovely area, again with wonderful city views, where we could go to have soft drinks during the day, or enjoy afternoon tea or drinks during happy hour with canapes later in the day.  The selections available for afternoon tea and canapes were excellent and the equal of, if not better than, any other executive lounge we have used.  As our stay coincided with Ramadan it was always very quiet, which suited us perfectly.  Thank you to Mike for looking after us so well here.Horizon PoolSituated on the 42nd floor of the hotel it was a great experience to have a swim in the Horizon pool overlooking the city.  This area also gives access to a small corner balcony with 180 degree views of the city.  Beautiful during the day but even more stunning at night when the city is lit up.  This pool and balcony is only for guests staying in the Horizon Club Level rooms.Dunes RestaurantWe chose to have breakfast here and were very impressed with the amazing selection of food that is available.  The restaurant caters for all tastes from Asian through to European and American.  It has a vast array of fresh food of the highest quality and has a number of cooking stations including eggs and noodles.  Having eaten at a number of high end properties we can honestly say that the buffet breakfast provided here is one of the best we have sampled.Shang PalaceWe had read a lot about the Shang Palace restaurants within Shangri-la properties and were keen to try it.  We were not disappointed.  The food was delicious and service was excellent too.  If you enjoy Chinese food, then a visit is a must.The hotel is well located for the Dubai Mall and does provide a shuttle service to it.  As there is a very large, busy, traffic interchange between the hotel and the mall it is not really possible to walk there.  The hotel is also well located for the Dubai Metro and is only a short walk from the nearest metro stop.Overall, we were extremely pleased with our decision to stay here and will certainly look to do so again when we next stay in Dubai.  This was our first time in a Shangri-la property and we were very impressed with the brand.  At check-out we were told about the Shangri-la at the Shard in London and so based on our experience in Dubai, on our next visit to London, we opted to stay there."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
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        "review_days": 0.31599123767798404,
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        "review_text": "I was visiting DC recently with my brother and sister and law.  Their daughter attends George washington Law School, so after a long trip on the road from Ohio, we decided to have cocktails at the bar in the Holiday Inn across the street from her apartment.  The bartendar Ron was just the person we needed to wait on us at the end of a long day.  He was engaging and gracious and immediately made sure we had cocktails and beer within a few minutes of sitting down.  Ron has this easy going personality and it didn't take long before we were in a conversation with him like we had known him for years.  A few other customers were at the bar and Ron was great in covering all basis and keeping us all happy. Because of such a great experience, we are booking our hotel rooms at the Holiday Inn for family and friends who will be in for my neice's 2017 graduation next year. Thank you Ron!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.589813800657174,
        "helpful_class": 0,
        "review_text": "Great food and great service, manilhyn and team they will take care of you and the place is newly renovated and they have a fresh sea food and cleanEvery one should try it who travel for business and pleasure"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.292442497261774,
        "helpful_class": 0,
        "review_text": "I travel frequently to Seattle and my go-to hotel is Hotel Monaco. The rooms are very comfortable and the service is exceptional. During a visit this week, I was particularly impressed by the in-room dining team. I placed a dinner order and, a couple minutes later, realized I wanted to add a small pitcher of milk for my breakfast tea. My meal arrived in less than 10 minutes but the milk wasn't included. The delivery person, Karla, said she heard about the addition when she was on her way to my room. When I commented on the speedy service, Karla energetically said it was a result of good teamwork. She then said she'd be right back--and she was. Within 5 minutes, she returned with two small pitchers of milk, each covered with plastic wrap. She cheerfully said there would be no charge. I used Karla's excellent customer service to illustrate to my team how small gestures and teamwork come together to create a great impression."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 17,
        "expertise": 0.002468829305969,
        "user_cities_visited": 17,
        "review_days": 0.5766703176341731,
        "helpful_class": 0,
        "review_text": "- Hotel located right next to the National Stadium BTS station; Very convenient.- Truly a budget hotel:  budget price, \"budget\" facilities.- Room is new and clean, but dark if curtains closed.- Room has poor noise insulating door. People talking in the corridor can be heard clearly.- There is a convenient store at the lobby."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.9578313253012041,
        "helpful_class": 1,
        "review_text": "I made my reservation a year ago through Hotels.com, a 3rd party. I called the property directly a week ago, confirmed my reservation, and was told all was fine. Upon arrival, I was told that the hotel was overbooked for one night of my stay, and because I booked through a 3rd party, they wouldn't honor my reservation. I'm here for a business conference, the offer to stay at the Palms is not acceptable - that's 25 minutes away! Are they going to pay for me to get back and forth?I spoke with another guest that had the same thing happen - she also booked through hotels.com, and because she booked through a 3rd party, she is also having to leave early.It appears that Red Rock Hotel and Casino can discriminate against people that book through 3rd party, and lie to them.  I was told my reservation was in order. I was told a different story upon check in. Horrible. Unacceptable.Beyond that - the rooms have a strange smell, almost like stale smoke. I was disappointed there was no coffee maker in the room, there was a strange high pitched whining noise which woke me up in the early morning. Room is ok, but nothing special for $300 / night.  Bed isn't very comfortable.If you prefer to use 3rd party bookers, and want to be sure you'll actually have a room for your stay, stay somewhere else."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 38,
        "review_days": 0.5744797371303391,
        "helpful_class": 1,
        "review_text": "Good and decent room. Weren't told there was some renovation been done above us in level 9. Rang front desk to complain about the noise, got moved to level 18, with King size bed and an awesome view of the sea! THANK YOU!!!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 8,
        "review_days": 0.046002190580503005,
        "helpful_class": 1,
        "review_text": "Located in a beautiful residential section, you feel as if you are living like a local. Spacious accommodation, nicely decorated, good views and above all very attentive service. No detail is overlooked. Great breakfast is included -- and that means a latte or a cappuccino also if that is your pleasure. This hotel may not be for the person who likes to be near the action but it is a short cab ride to anywhere and when you return, it feels like coming home."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 90,
        "expertise": 0.004911976319023,
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        "review_days": 0.108981380065717,
        "helpful_class": 0,
        "review_text": "Bangkok as everyone knows is a very hot and busy city and the Rembrandt is on a side street just off the busy Sukhumvit Road.That street though is very quiet with a good selection of restaurants and walking into the air conditioned Rembrandt is a cooling and relaxing experience.The rooms themselves are spacious and from the 20th floor the views of Bangkok are excellent. There is also a very nice swimming pool which is great for relaxing in after a days sightseeing.The Rembrandt is also close to the skytrain which is great for navigating your way around Bangkok including links with the ferries for the Royal Palace.Overall I would highly recommend the Rembrandt as a relaxing base for your stay in Bangkok."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.207009857612267,
        "helpful_class": 0,
        "review_text": "Pros: Very friendly staff, helpfulGreat location, one block from beach :) and main streets.Cons: Dated rooms , really need to update furniture and carpets...:(Also lots of construction around building so unable to use balcony in mornings as work starts at 7.30 am till 5pm :(If you get a great deal then go for it!!"
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 19,
        "expertise": 0.0006848611444020001,
        "user_cities_visited": 56,
        "review_days": 0.706462212486308,
        "helpful_class": 0,
        "review_text": "A busy hotel but away from the bustle of Bangkok City in a nice location along the river. Good views. Restaurant and bars handy with helpful staff. Good size pool with room to relax. Over a 1km to the closest BTS station although taxis are cheap in BKK. Room is good and comfortable but basic like most Ibis hotels."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 29,
        "expertise": 0.0062893081761,
        "user_cities_visited": 15,
        "review_days": 0.929353778751369,
        "helpful_class": 0,
        "review_text": "This is a place that torn me. I have written a few reviews and had many experiences around the world. Most of the time things are great, and sometimes they are bad. But here i can\u2019t decide between black or white, left with a grey confusion. On one hand, you have a gorgeous location (super central, by Pike, literally on the water) and breathtaking views. The building is itself a landmark, built in the sixties. And it bears the mark of grandeur back then, sweating stories of rock nobility stopping there. The restaurant is more than nice, and overall staff is there to help and was responsive to our requests. Some nice touches of decoration all over: it has a warm feel of a pretty mountain hotel, with wood/slate/steel elements. It could be a nice boutique hotel, like the one we went to in Yosemite. But it is not unfortunately. And cannot compare to the Yosemite by far. That is for 2 main reasons IMO: the first and foremost is that this building NEEDS INVESTMENT. It lacks a bit of freshness in some basic equipment, despite the fanciness of the decor. The AC system is super loud. There is an obvious lack of sound insulation between floors, which in the case of such a wooden structure is highly needed. Some other reviewers have mentioned it. I\u2019ll just say that we had to move rooms and in the end, half of the nights there were very painful due to the noise coming from either the bar, the suites where wedding folks are enjoying fun after-parties or the top-floor ball room. Oups, i forgot the intense physical action and squeaking we had to hear for an hour coming from the couple upstairs. If you are tired from your visit in beautiful Seattle and want to rest...not a great experience. And this brings me to the second main caveat of the place: lack of focus in the commercial strategy. You have to pick your battles: either you are a \u201cparty hotel\u201d, a trendy place for entertaining local hipsters, a perfect location for weddings and honeymooners, OR you are a touristic destination. You could have both, but only provided that you clearly split the 2 spaces. Merging partying wedding guests -which deserve to have fun and go a bit crazy- and the usual tourist crowd is not working. Despite the amazing location and to some extent the place itself, we ended up exhausted and somehow happy to leave. This is such a pity, because that hotel on the water has such a potential, for either wedding planners or for tourists, but not for both at the same time. I will just finish by mentioning that the staff did what they could to help, but the true fix is to get that insulation done. To come back to my intro, in the end a grey mixed feeling. That place left me in an overall state of confusion, besides tiredness."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 49,
        "expertise": 0.002317113538563,
        "user_cities_visited": 118,
        "review_days": 0.13581599123767701,
        "helpful_class": 1,
        "review_text": "From the time we checked in our stay at this hotel exceeded our expectations. I emailed them prior to let them know that we would be celebrating our 20th anniversary and was able to arrange special events via their concierge. Excellent stay, true hawaiian experience , great staff, pool , pool bar"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 137,
        "review_days": 0.440854326396495,
        "helpful_class": 2,
        "review_text": "This hotel came strongly recommended from friends who stay in Miami often. I called prior to arrival to make sure I could park and I was told it was on site. On arrival I was told it was valet parking and it cost 42 dollars.  on check in I handed in my prepaid voucher and  was informed there was an additional  25 dollar resort charge for wifi and using the sister hotel, which I didn't want to use. I was totally unaware of this, why wasn't all the hotel charges on the original rate? plus the valet parking should be clear, I would have booked anyway, it becomes irritating as I had prepaid my room and thought there would be nothing to pay. we had travelled 4 hours and I asked for a bucket of ice which never arrived,  made our arrival a bit stressful to say the least. Then on our return we were charged again for our room and the \"extras\" I have been refunded the room rate but it spoilt what I thought was a very comfortable hotel in a great location."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 23,
        "expertise": 0.0016343925852360002,
        "user_cities_visited": 73,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "Went to The Chancellor Hotel December 2014 for the Christmas period.  The check in was easy, staff were very nice & helpful.  There is a bellboy to help with bags if needed.  I had requested a high-floor quiet room and was granted that!  In reception there is complimentary iced water, popcorn, coffee, cookies, etc. - this is such a nice touch even if you don't use it.The hotel is an older hotel, however, there is a bit of character to it.  There is a windy stairs if you don't want to wait for the lift (we were never waiting very long).  The cleanliness is next to none in the rooms / reception, etc. - towels changed daily if required and the cleaning staff were v. polite upon meeting them too.The location though is the key thing here, you are literally in Union Square.  I wouldn't hesitate to stay here again on a return visit to San Francisco!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 4,
        "review_days": 0.599671412924424,
        "helpful_class": 0,
        "review_text": "The location is close to the beach. Great ambience including a nice pool and spa. Reception staff were average in terms of display of happiness but the bell staff and 24x 7 MAC restaurant were par excellence. Beautiful decor and interior decoration with posh rooms and good view. Restaurant prices were quite worth it and excellent humane catering. The only downside that needs correction if at all was that the reception staff could improve their smiles on the faces to match everything else there really !!  They should remember that people come from far and wide and feel great with lovely smiles even if artificial."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 5,
        "review_days": 0.5153340635268341,
        "helpful_class": 0,
        "review_text": "Great family reunion weekend, staff was super friendly and accommodating, kudos to Dwayne, Arielle and Linsey for providing excellent customer service. Location is great, short walk to Rush St., Michigan Ave. and the lake. Rooms were good, views weren't great but we weren't in our rooms very much so it was okay!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 27,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 10,
        "review_days": 0.604052573932092,
        "helpful_class": 1,
        "review_text": "We stayed at the hotel for 7 nights over the New Year. We had looked at reviews of several other hotels in the close vicinity but finally decided on the Cartwright as it seemed a fair price and the photos looked good.When were arrived we were delighted, the Hotel is located right on Union Square and so is in the centre of all of the activity, restaurants, shops, cable cars etc.We were greeted by very welcoming reception staff who checked us in quickly and efficiently, making us feel at ease straight away.We had requested a quieter room so were given a room on the 8th floor. In this room you could hardly guess that you were in the centre of a bustling city!We were really pleased when we got to the room to find a clean, up to date and inviting bedroom. The size of the room was on the smaller side but we had no problem with this as all we used the room for was to sleep after long days discovering the city and what it had to offer. The shower room was clean and modern. Our rooms were cleaned and tidied everyday, inc, New Years Day. The only thing that we could have used was possibly a small fridge.There were a couple of nights where a few noisy party goers kept us awake on their return for a short while, but I suppose this is to be expected at this time of year and didn't ruin our stay...(we were all young once!)Tea and coffee was served near Reception in the morning, and we used this a couple of times before early day trips.Whenever we had a question or query the staff were always polite, friendly and informative.We would happily recommend the hotel, which has lots of character and was an ideal base for discovering the city...We hope to return one day!"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 34,
        "expertise": 0.0030041283343630004,
        "user_cities_visited": 25,
        "review_days": 0.5766703176341731,
        "helpful_class": 1,
        "review_text": "I stayed in this property for 1 nights and will say that it is one of the best properties in Bangkok specially in the Sukumvit area . Away from the hustle and bustle of Sukumvit nightlife area but not very far away . Their Hotel facilities are amazing and their  breakfast spread was lavish , had some good restaurant options within the resort. They have live music every day specially at the Mexicano restaurant with Mexican band playing amazing Mexican music. I being a musician and a percussionist was welcomed by the band to JAM with them on the Cajun . I strong recommend this hotel for FIT\u2019s , Honeymooners, groups , Weddings  and MICE.  I want to personally thank Ms Kamolnuch Bhiromsawad ( Kay) the director of sales and marketing, Mr Kiatiphong Phatarakulbaramee (KP) the director of sales and Mr Eric Hallin the General Manager for making my stay in Rembrant hotel a memorable experience."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 266,
        "review_days": 0.132530120481927,
        "helpful_class": 1,
        "review_text": "I do not live far from Vegas so I probably go about three times a year. My last trip a few months ago ended horribly when I booked a room at the Golden Nugget. My mistake. I knew immediately that I should have booked Hilton.This time around I made sure that I only chose Hilton. This was my first time at this property but will not be my last!From the ease of parking( no parking fees) to the fresh clean air of the Hotel I knew I made the right choice.Check in was wonderful, amenities were fantastic and the room was just amazing.Cafe/store was nice to have on the property.  Loved the DVD rental!The room was super clean, no bed bugs or stains.  You laugh but these things are very important:)Check this hotel out next time you are in Vegas!We stayed on the 17th floor in a two bedroom suite. More then we needed for 3 people but it was nice to spread out!"
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 169,
        "expertise": 0.005183073325431001,
        "user_cities_visited": 66,
        "review_days": 0.357064622124863,
        "helpful_class": 0,
        "review_text": "Thank you for a wonderful stay, fixing any glitches, reserving special tables at the Asian restaurant, and making the tea selection very special.  We appreciate the attention to detail at this property.  Having a Starbucks across the street also was special."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.343921139101862,
        "helpful_class": 0,
        "review_text": "The Chancellor has old world charm and character, plus a welcoming atmosphere and good service that bring you back to another time. The room was comfortable and airy with all the necessary amenities. We asked for a quiet spot and were well ensconced in a comfortable room at the back. The bed was quite comfortable and there was a \"menu\" of pillows, so like Goldilocks, I was able to pick a soft fluffy one that was just right for me. My friend was happy with her firmer choice.  What a difference a good pillow makes for a peaceful night's sleep!  Also it was great to open the windows later in the day and enjoy the evening breeze. Some reviewers described the hotel as old.  I'd say it's well worn, but still elegant. It was the tallest building in SF when it was built in 1910. It's been renovated and wears it's years well.  We didn't try the restaurant, but that would not be the draw to stay here as there are many places to eat around. It's a charming place in a super convenient location and an excellent value. I recommend it. I just saw that one of your questions states \"Is this a quirky hotel\" I'm going to answer here:  It's quirky in that it's not your cookie cutter Marriott.  So for my tastes that's an outstanding quality."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 12,
        "review_days": 0.106790799561883,
        "helpful_class": 2,
        "review_text": "We arrived here on a Monday after a busy weekend, we were told there was a wait on checking in due to the rooms still being cleaned, we had to wait for an hour after the check in time but the friendly concierge staff upgraded our room to the newly renovated deluxe king room, free of charge due to this issue, we were very pleased. The room was huge, very clean and we felt safe with having to have a room key to access the elevator to the rooms. Cafes/restaurants and Transport were close, short walking distance to the Muni stop which takes you to Union Square (you can jump on a cable car here to Fishermans whalf, movie style and super fun) or keep on the Muni to take you to Fishermans whalf. Again concierge staff were very friendly and helpful with questions, Kurt (I think his name was) even printed us off a map to help us with transportation details. Breakfast not included but you get a free coffee for each guest with a room key from across the road at a nice little cafe. Highly recommend and the cheapest room we could find in San Fransisco, you won't be sorry! :)"
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 104,
        "expertise": 0.004479752841222,
        "user_cities_visited": 84,
        "review_days": 0.36144578313253,
        "helpful_class": 0,
        "review_text": "This is a really good Fairfield - the service from the front desk to the breakfast staff are amazing and helpful.  The room I stayed in didn't have the best view, but that; ok.  The room itself was a good size, lots of bathroom space and counter, and the little footrest that can be rolled anywhere is a good thought.   The little things.  Breakfast room is a good layout except where the coffee is located - it creates a bottleneck because only one person can use it at a time, so there's a lineup in front of the kitchen door and breakfast counter.   But where the food is located is a good set up, lots of choices, always being restocked, area is clean.And great location to walk just about anywhere or hop on the train."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 14,
        "expertise": 0.0022334082875800003,
        "user_cities_visited": 24,
        "review_days": 0.36473165388828005,
        "helpful_class": 0,
        "review_text": "From start to finish the service and facilities offered by HGU were outstanding .The room (701) was ideal for 3 staying together and wanting some privacy ..... Great idea well done HGU.Great location  would definitely stay again ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.387732749178532,
        "helpful_class": 1,
        "review_text": "The lobby is very inviting and the staff is friendly. Love the choice of beers on tap.  Just dropped in to check it out, but we will try staying here next time.  Good new choice in Waikiki by international marketplace."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 11,
        "review_days": 0.248630887185104,
        "helpful_class": 0,
        "review_text": "My husband and i stayed at the Westin Georgetown for a quick overnight getaway in DC for a concert at the Kennedy Center. I was looking for a hotel close to the Kennedy Center and the Westin was perfect. Will say that the name Westin Georgetown is a bit misleading b/c its not in Georgetown ...its in the area of West End but close to Georgetown.  Our room was quiet and very comfortable.  The bathroom was quite spacious and well equipped.  Only negative was that we tried to park our car ourselves in the parking garage in the hotel and it was a disaster ..very tight garage and no parking available...so we had to valet for $42 ..not cheap.  I like the area b/c its near many restaurants and easy to get around.  would definitely recommend to friends/family."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
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        "review_days": 0.49452354874041604,
        "helpful_class": 0,
        "review_text": "Emirates Grand is one of the best property to stay, but I suggest don't get confused with Emirates Grand Apartment, it is on opposite land of Emirates Grand hotel so just don't get confused in two.Emirates Grand having nice roof top swimming pool, shishaa also available but not good service special at night hours.Rest rooms have completely superb, it's a apartment type rooms which are best for family stay specially when you have kids.Small kitchen with basic utensils which are well enough to cook small dishes.Nice view from all side of rooms.They server nice breakfast with lots of options for veg & non veg.Staff is helpful and always smiling.We booked 4 rooms and all are very good interior and facilities. Perfectly good."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.331872946330777,
        "helpful_class": 1,
        "review_text": "We went the weekend of August 20th for the Pearl Jam concert at Wrigley, and everything about the hotel exceeded my lofty expectations. From the suite itself to the location to the very helpful staff, I was blown away. I never write reviews, but I wanted to do so after such a wonderful stay. Highly recommended."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.560240963855421,
        "helpful_class": 0,
        "review_text": "I stayed at the Compass Skyview hotel Oct. 15-18th. The location is the best, next door to the Emporium Mall, and a variety of restaurants, conveniences stores (7 11) and the BTS station. The hotel is very clean, the rooms are roomy, well maintained, with full size fridge and kitchen. I was moved to this hotel, because my original hotel experienced loss of electricity due to the heavy storms. The staff is great, especially Tookta at the front desk. She ensured I received the same rate, got me into my room as fast as possible, and apologized for the inconvenience with their sister hotel. Any time I called or walked to the front lobby, she was the first to ask if there was anything else she could do to make my stay more pleasant. I really appreciate her customer service and hospitality. The breakfast is good here, along with the rooms and staff. This turned out to be one of my best stays in Bangkok, and now will be my #1 place to stay when visiting.The only downfall is the fitness center doesn't have enough equipment. Its a great size but need a leg press machine, as well as a cable tower and pull up bar. This would make it more suitable."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 9,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "A contemporary hotel with clean rooms and fast friendly service. The bell men/ladies and the valet were very friendly and helpful. The 24 hour gym was clean and well equipped. I would have given five stars, but the valet prices at $85 dollars a day for a SUV was steep and paying for wifi seemed ridiculous after paying the resort fee. Overall a good option for a visitor. It was close to many food eateries, and it was short walk to trolley stops, Union Square, and Chinatown."
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 57,
        "expertise": 0.001630098742762,
        "user_cities_visited": 72,
        "review_days": 0.037787513691128004,
        "helpful_class": 2,
        "review_text": "My wife and I stayed at this hotel for 4 nights and thoroughly enjoyed our stay at this hotel.  We got a room with a great view from the balcony of the beach.  The bed was comfortable were able to sleep without hearing any noise coming from outside.  The hotel is right on the beach which was really nice to be able to have access to.  However if you wanted one of the lounge chairs it was going to cost you.  The pool area was a great place to relax and they had servers willing to bring you drinks right there.  There are plenty of places to eat within walking distance.  There is an enterprise car rental in the hotel which was nice since we only got a car while we were in Honolulu for one day and were able to pick it up right at the hotel.  The staff there was very friendly.  And there is a bus stop a half a block away where you can catch the bus to Diamond Head.  If I come back to Honolulu I would certainly stay at this hotel again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.699890470974808,
        "helpful_class": 0,
        "review_text": "The check in process was bad.  That rep didn't even direct me to the proper elevator for the rooms.  I was assigned to a room against my preference as a discoverist.  The pool was small and crowded.  It's the worst Hyatt Centric I've ever seen."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 17,
        "expertise": 0.006238382603824,
        "user_cities_visited": 9,
        "review_days": 0.7070098576122671,
        "helpful_class": 1,
        "review_text": "It's the best hotel in Washington DC.  The service is impeccable, the food outstanding, the room was like staying atthe White House, only more comfortable.  You are made to feel like family. If you are staying in Washington, and you have a generous budget, then Hay-Adams is your best option."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 6,
        "review_days": 0.9956188389923321,
        "helpful_class": 1,
        "review_text": "We love staying at the Downtown Grand.  Always feel welcome!  The check in line is extremely quick and we have never had a wait, sometimes receiving an early check in.  Last visit we saw the Hypnotist show which was awesome.  Small theater so you feel very involved."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 12,
        "expertise": 0.002663892435491,
        "user_cities_visited": 18,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "We stayed at a White House View Room in the Hays Adams Hotel. Right from the moment you check in, the experience is superb. We were there a couple of weeks ago when the weather was nice and sunny. Our room was in the 8th floor with a wonderful view of the White House, thanks to the weather. The hotel location is great to go to all the places. The hotel is very well managed. Though the balcony is for private events, the concierge found time to take me there for me to take great pictures. I will highly recommend the hotel."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 43,
        "expertise": 0.0014475783940270002,
        "user_cities_visited": 46,
        "review_days": 0.9463307776560781,
        "helpful_class": 0,
        "review_text": "We really enjoyed our stay at the Outrigger reefFrom the moment we arrived the staff were wonderful and our every need was catered forWe came as part of a conference group. We had recently married and were provided with a lovely welcome sign and bottle of wine.The view from the back of the hotel looks straight over the beach.The activities desk recommended several good tours that we really enjoyedWould thoroughly recommend staying here"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.12541073384446802,
        "helpful_class": 0,
        "review_text": "Very nice and friendly staff. Our travel agency did not specify what type a room we wanted so they booked a room for a couple (i was travelling with a friend) We arrived very late in the night, so i talked to the supervisor by phone, who was super nice and he completely understood the situation and next day we got a great room with two beds and a balcony. I must recommend this hotel because it is five minutes walking from Waikiki Beach, there is a supermarket near by, they have a laundry room available for guests. Housekeepers are polite and respectful. My experience was great! Thank you so much to the whole staff from the hotel, I will definitely go back because it is cheap, clean and friendly play to stay!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.087075575027382,
        "helpful_class": 1,
        "review_text": "We traveled as family and during our stay, Bangkok was very hot. 34 degrees. However we were cooled and delighted by the staff that drive the Hotel Tuk-tuk. His name is Anan Sansombut. probably he understood the difficulty of bringing children around... We always get a return ride to the hotel. Kudos to the hotel that has understanding staff like thatLee Meng kong"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.958378970427163,
        "helpful_class": 0,
        "review_text": "This is our second time staying at this hotel and we enjoyed it very much. The staff is super friendly and the hotel is very clean. Also enjoyed the upstairs cafe for breakfast and the Round Bar staff are super nice people."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.257393209200438,
        "helpful_class": 1,
        "review_text": "I booked a room in this hotel on it's website and was mighty impressed with the price. It looks beautiful on the website and when I arrived at the hotel, it looked just like it did on it's website. It's located in a quiet area.   The front desk clerk, I can't remember her name now, was exceptionally helpful. Giving me more than enough info on places that deliver food and places nearby  where I could get a meal.I got to my room and instantly noticed a funky smell in the hallway. Being from Chicago I instantly recognized as \"sewer smell.\"  How it got into the hotel on the 4th floor concerned me. I went into my room and noticed it was still there, especially coming from the bathroom. Since it was late at night, I was thinking I'll check out tomorrow and find a different hotel.Anyway, I sat down and turned on the tv. I only got one channel, I called downstairs and told them about the problem, they sent up a maintenance man who at the time I thought fixed it.  However, I tried it again later and it still only got one channel. I went downstairs and told the night desk clerk about it and in no time another maintenance person came up and tried to fix it. When he couldn't he went downstairs and told his supervisor about it. About 10 minutes later, I got a phone call from the night desk clerk asking me if I wanted to be moved to another room, I said yes.  I was moved up to the 5th floor with the help of the maintenance person who carried some of my luggage.   I liked this room much better. No lounge sounds, no smell and the tv worked.  It faced the street, which means I heard the city sounds day and night, but that did not bother me, being that I am from Chicago and I consider those sounds soothing. I was glad I didn't have to check out the next day and find another hotel.Slept well that night.  Love the fact that the rooms while a bit spartan are quite spacious. One could throw a small party in their rooms. The bathrooms are simply gorgeous. A big tub for soaking.Loved the fact they have two different restaurants in the hotel. One for quick breakfast', the other to sit down to a buffet and enjoy your breakfast while looking through large windows. The only problem I had with the buffet was that the scrambled eggs were too runny for me. I like my scrambled eggs dry. I told the hostess this and she had the cook make me some drier ones. Cool, I thought.The bacon could stand to be cooked a little better too, now that I think about it. But, overall, I had more than enough to eat.I love the fact that they call you down to the lobby to pick up your delivery of food.  Love the security of that.Only one elevator was working when I was there. It didn't present a problem to me, however or anyone else for that matter that I noticed.Loved the fact that across the street you can catch a bus that takes you downtown and to other \"L\" stops and buses that take you all over the city and into the suburbs.When check out time came I noticed there was a discrepancy in the price I paid from booking the room on their website and what they were charging me. I brought this to their attention and a front desk clerk named Regina rectified it immediately. They told me the difference would be back in my account within 3-5 business days. It was there in 2 days. I was greatly impressed.  The staff there is fantastic. Friendly and helpful.  I liked everybody I had to deal with down to the maintenance crew.  I liked this hotel a lot. I would and will stay again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 15,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 4,
        "review_days": 0.055312157721796006,
        "helpful_class": 1,
        "review_text": "Great location for site seeing - 1 block from the White House, and easy walks to most attractions.  The staff is fantastic from the doorman, reservation desk, and concierge - they could not have been more professional or helpful.  Stayed in the Jr suite.  Very clean, comfortable and quiet.  (Large flat screen TV's in both rooms).  Restaurant was usually busy - great food, good service. Appreciated the free water bottles for the asking on our way out for the day and when we came back!!  Stayed here four nights and would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "Room was very convient to airport.  Room was clean and comfortable.  I was surprised by how quite it was being so close to the airport.  The resturant was good, and it was nice not having to go off site for a meal."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.38608981380065704,
        "helpful_class": 0,
        "review_text": "We stayed Saturday and Sunday nights in early December. The prior reviews DO accurately describe the experience.  Friendly and fast.  The breakfast and evening happy hour are over the top.....  it is not at all what you would expect.  We stayed here as we had family living around the corner and they were so impressed.  They have embarked on renovations but I'm not sure how things could get better!"
    },
    {
        "user_review_posted": 360,
        "user_total_helpful_votes": 915,
        "expertise": 0.012229210342417002,
        "user_cities_visited": 79,
        "review_days": 0.6292442497261771,
        "helpful_class": 2,
        "review_text": "The hotel is a recent new member to the Hiton Group--circa 3 years..My room was good with most pleasant views.Checkin was easy --checkout a long wait--just 3 staff on duty.Buffet breakfast was good however this is one of the very few hotels in the world that charges Diamonds for FULL breakfast--to me totally unacceptable.Now on my black list to which i will never return.I was fortunate in the restaurant to meet a delightful hostess--- LIYA from Ethiopia --who was charming to all guests she was interacting with.."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 8,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 11,
        "review_days": 0.707557502738225,
        "helpful_class": 0,
        "review_text": "this is a chain and you feel that vibe....but the staff does a great job compensating for the slightly depressing corporate ambiance. They have a \"wine\" hour and that's a nice touch. Lack of parking is a major bummer, valet parking is available but it's $45 a night (approx).The follow up text messages (I'll single out \"Patricia\" who was great) were a solid touch. Room: nice enough. DC is tough, and this is a reasonable option if you don't want to spend a bundle."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 52,
        "expertise": 0.0035484299117130003,
        "user_cities_visited": 41,
        "review_days": 0.31215772179627604,
        "helpful_class": 1,
        "review_text": "I have stayed here several times previously and had a great experience. It's a wonderful location and so historic.  On this trip we were traveling with a pet. This was booked in advance and we paid an additional 200 dollar pet fee. It was in the high 90's in DC, we get back to our room after 5pm and we are beat, all we want to do is take showers and lay down for a while.  The problem is housekeeping has not shown up! I call down and I'm told someone will be right there. 30 minutes later I call again and finally someone shows up about 15 minutes later.  The next day we get back around 1:30 and once again, no housekeeping. I call and 30 minutes later nothing....I go to the front desk and ask to speak to the Manager. I explain the situation and he assures me someone will take care of it. I get back to the floor and the housekeeping supervisor is talking to the housekeeper and the entire story comes out. She opened the door both days, heard a dog and she wasn't going in there! The dog was well secured in a kennel and as I stated earlier they were aware of his presence. It seems to me she had a lot of options at this point. She could have let her supervisor know what was going on, someone could have talked to us if there was an issue or something. Just ignoring our room seems like a very poor option. I would also like to note that as an IHG rewards member I received daily water and that person had no trouble bringing the water in to the room each day. It really took a lot out of our visit to have to deal with this each day.It really is a great old place, I just hope this is not a sign customer service is going down the tubes."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 9,
        "expertise": 0.002459904849063,
        "user_cities_visited": 13,
        "review_days": 0.16210295728368002,
        "helpful_class": 1,
        "review_text": "My wife and I really enjoyed our stay in San Francisco. The hotel seemed a little pricey. However, after learning more about the local economy, I believe it is priced fairly.We were there on conference with a group of about 400. We had no problems, service was great. Very personable.The Hotel was clean, safe and accommodating. We would definitely stay at the Ritz-Carlton, San Francisco again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 2,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "With summers high prices and fully booked hotels Seattle is not the easiest place to get a room last min.  The Warwick surpassed my expectations when I was able to book a room at 10 pm and the cost was decent. Room service was prompt, food was ok, parking was free till 8am and the room was nice."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 10,
        "expertise": 0.0014557595042580002,
        "user_cities_visited": 16,
        "review_days": 0.9151150054764511,
        "helpful_class": 0,
        "review_text": "Stayed for a long vacation weekend. Location and price combo is awesome. Typical Holiday Inn - clean, friendly staff, basic amenities, there\u2019s an attached restaurant but we didn\u2019t go there. If I came back to Seattle I\u2019d definitely stay there again."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 18,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 17,
        "review_days": 0.453997809419496,
        "helpful_class": 0,
        "review_text": "This place reeks of cigarette smoke. Reeks of marijuana.  You have no control over the air. We asked them to turn off the heat and rudly turned it up to 84. This is not worth free parking. They did let us out of our reservation luckily but this is an expensive motel that should be no more than 50 a night."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 11,
        "expertise": 0.004339990437309,
        "user_cities_visited": 11,
        "review_days": 0.182913472070098,
        "helpful_class": 0,
        "review_text": "stayed 4 nights at the hotel and really enjoyed my stay. great location, BTS is just outside the hotel and MRT is just steps away. food court and super market is just down the shopping mall. can't be more convenient. the room is fantastic, big window with high ceiling. the room is bright and clean. had some little issues in the room and it's fixed right away. hotel staffs are very helpful. swimming pool is in good size. gym is fine. breakfast is average as for a 5 star hotel standard but nothing to complaint about. will definitely recommend this hotel to anyone."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 54,
        "expertise": 0.002074368310713,
        "user_cities_visited": 63,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here while in Seattle to see the Space Needle, Chihuly Museum and Pike Street Market- all easily accessed from the hotel.  When we first got off the \"link\" and got to 3rd Street and started walking to the hotel (being from the country) we thought the streets were not a clean as we expected and by the time we got to the hotel we thought we were in an unsafe area.  We met a couple leaving the hotel and asked questions...one was if they felt safe.  They loved their stay and walked to the places we were going to so we felt relieved.  Anyway- we had a great time and recommend this hotel- really nice inside.  The staff were awesome- they held our luggage first thing in the morning while were walked around town- very helpful. THANKS!!!"
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 116,
        "expertise": 0.004963255211517001,
        "user_cities_visited": 207,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "During my trip to Bangkok, I stayed in 3 different hotels. Of the three, this was the cheapest in price. I picked it to stay at for one night so we could visit the Chatuchak weekend market. We were coming from the Don Mueang airport which was a cheap cab fare (around 200 Baht). For our single night stay, this hotel far exceeded my expectations. The room was available hours before our check-in time. It was a good size and very clean. I prepaid for the cheapest rate I could find, but I was very happy with the room size. We booked the 2:00 shuttle to the Chatuchak weekend market which was a little over an hour and a half after we arrived. Hungry for lunch, we loved that the hotel was connected to the Central Plaza. We were able to get lunch and dinner there without having to suffer through the heat too much. Breakfast wasn't included in our rate, so we just got pastries from the Central Plaza the night before. At 2:00, we took the roomy, air conditioned shuttle to the market (also stops at the BTS). The only reason I'm giving the hotel a 4 instead of a 5 rating is because there was no return shuttle service. We visited Bangkok in May and temps were in the 90s with frequent thunderstorms. The driver told us that the shuttle was only one-way. That was disappointing for us.  No one wants to take a tuk tuk in the pouring rain and taxis filled up too quickly. Our only choice was to wait out the storm at the market and then walk back. The walk through the park was scenic enough, but the humidity was unbearable. Having some sort of return shuttle service would have made all the difference. I understand that's difficult to organize. All in all, I was very happy here and recommend it for a short stay. Too far north if you're spending a lot of time in Bangkok but for one night to see the weekend market was perfect for us!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 6,
        "review_days": 0.295728368017524,
        "helpful_class": 0,
        "review_text": "We came to South Beach for four days as part of our honeymoon. We checked in at five pm and came down straight for wine hour. Fabulous idea! We ended up chatting to a few people from the UK too so it's a lovely way to mingle. The staff are very friendly and were always helpful. We had breakfast included which was a good size to set you up for the day. It's a five minute walk to the beach which isn't too bad and is good to be away from the hustle and bustle of Ocean Drive. Overall would stay here again if in South Beach."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 1,
        "review_days": 0.06900328587075501,
        "helpful_class": 2,
        "review_text": "After having enjoyed the happy hour and entertainment over various trips to Honolulu, I finally had the opportunity to spend a night at the HWB.The lobby bar staff have always been friendly, attentive and a credit to the hotel.  I strongly recommend that visitors check out the evening entertainment in the lobby bar - and a special shout out to Sunway for providing the musical backdrop to many a memorable stay in Waikiki. I also recommend the amazing lychee martini they make at the bar.I was only able to stay one night since I had to escape the Big Island during hurricane Iselle and was in need of a home until my flight the next night.  Front desk staff and staff at Mac24/7 were equally wonderful as the lobby bar folks. Room was large and comfortable with a very comfortable bed.  Overall would not hesitate to recommend the HWB.Thank you to the staff for making the end of a rather interesting hurricane avoiding trip very memorable.  Mahalo and Aloha."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 20,
        "expertise": 0.004744565817058,
        "user_cities_visited": 10,
        "review_days": 0.9824753559693311,
        "helpful_class": 0,
        "review_text": "Short stay for a overnighter in Seattle.  Loved this hotel.  Check in was a breeze as was check out.  Room was excellent.  We walked everywhere and nice restaurants and shopping minutes away.  Even caught a movie at the cinema. I will stay again when I\u2019m in Seattle.  Staff couldn\u2019t have been lovelier."
    },
    {
        "user_review_posted": 226,
        "user_total_helpful_votes": 209,
        "expertise": 0.004379373881355,
        "user_cities_visited": 201,
        "review_days": 0.492332968236582,
        "helpful_class": 2,
        "review_text": "This is certainly a classic and elegant hotel that I love to stay at.  In fact I bring my mother here every Spring for her birthday to do touristy things in DC.  But every year there's some screwup with our room, usually having something to do with the beds.  This year was no different - I booked a King room as no '2-queen' rooms were available and I added a note in the reservation that said clearly \"I'm traveling with my mother and will need a rollaway bed\".  A few days before arrival I called to make sure they had seen my note and the clerk told me not to worry, that we had been upgraded to a '2-Queen Willard' room due to my Ambassador status.  Great news!... but due to my past experiences I made sure to go into my account and printed out a copy of our reservation showing the '2-queen Willard' room type that awaited us.So of course I was not surprised when at check in there was no '2-queen Willard' room for us, and no record at all of it in their system (big surprise).  But this year I was ready with my printout, which immediately changed the clerk's attitude from a 'disbelieving-annoyed' look to an 'I'm sorry, I don't know how this happened' attitude.  But it made no difference, there were no 2 queen Willard rooms available and I ended up sleeping on the not bad, but not awesome sofa bed in our king room.So here's some advice for the hotel management:  don't upgrade guests reservations to better rooms and then take it away before they arrive.  Maybe we won't notice, but when we do it feels like a huge slap in the face, especially when we're one of your repeat guests with ambassador status.Maybe our stay next Spring will go better, but then again I'm pretty sure that's what I thought last year."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 6,
        "review_days": 0.266155531215772,
        "helpful_class": 1,
        "review_text": "Great Vacation at Polo Towers! Location is perfect. We had a two bedroom suite which was very spacious and beautiful. Pool was clean and well kept on the rooftop. Awesome that there wasn't a smoky casino to walk thru!! Just a nice clean hotel with friendly staff . Oh and the fastest elevators ever. Bonus. We had a great vacation and would definitely choose this place over a hotel on the strip!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 20,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 18,
        "review_days": 0.42497261774370204,
        "helpful_class": 0,
        "review_text": "The location of Hotel Zephyr was perfect for us; fisherman's wharf, across the street from a cable car stop, and easy walking to Pier 39, the Ferry Building, and Coit Tower. Although the designers have transformed this into a very cool hotel, it is obvious that it is a retrofitted motel. Even with new fixtures, the bathrooms are outdated with old tubs and showers. The bathroom door was difficult to slide closed and there weren't any fans in the bathroom which made for mildew on the ceiling. The beds were extremely comfortable but the walls are so thin that sleeping was secondary. Trying not to listen to our neighbors conversations and TV choices made for very little sleep. Make sure you ask for a room on the top floor, which is the 4th floor, so at least you won't hear people above you. You will still hear those beside you and out in the hall."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.781489594742606,
        "helpful_class": 0,
        "review_text": "Internet, Pool with great temperature, activities for the whole family, great room with all the facilities. You are very close to the STRIP (Linq and Flamingos) and you have shuttles to go to different places."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.906900328587075,
        "helpful_class": 1,
        "review_text": "Hotel was good, as usual. I've stayed here many times during July. I love the central location. It's a short walk to Union Station, Chinatown, and many of the Smithsonian museums. Front desk staff are always friendly and courteous. Always a great stay!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 75,
        "review_days": 0.48138006571741504,
        "helpful_class": 1,
        "review_text": "So I've stayed here in the past and although it has gotten better in quality of rooms, this last stay will be my last and i hope that no one ever stays here.The biggest issue is the elevators. They are horrible if they even work. If you do stay here hope it isn't on a busy weekend or you will be standing in line forever. But that isn't even the worst of it.My friends and I (7 total) were stuck in one for 45 minutes. The hotel NEVER called the fire department which is normally required by law. Instead they tried to get us out with crowbars. But they couldn't get the doors open. They had to then pass the crowbars to us inside the elevator so we could break the doors and locks to get us out.But then... The hotel didn't even want to acknowledge that it even happen or who was responsible for it. No consideration. No real accountability. Each person kept passing it to another person or team saying they were responsible and didn't know how they would handle it. Short answer: they didn't. Unbelievable. Luckily i have video proof of the experience to be posted on multiple social media sites. (Look it up on Facebook).So I recommend that anyone who reads this review think long and hard about staying here. It isn't worth the risk and you will just get stuck... With a bad experience and possibly in an elevator."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 8,
        "review_days": 0.026286966046002003,
        "helpful_class": 1,
        "review_text": "We spent one night at this hotel and were very impressed.  The staff was so helpful and friendly and genuine, both at the hotel and at the parking garage across the street.  Our room was delightful with a little balcony on the fire escape and the common areas were painted with faux touches and unique without being cliche.  It was situated in the heart of San Francisco.  I highly recommend the Golden Gate Hotel.  Thank you Hakim for being a kind host."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 9,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 15,
        "review_days": 0.9852135815991231,
        "helpful_class": 1,
        "review_text": "Just finishing up our 4 night stay. Overall service levels that one expects from a 4 Seasons are lackjng. No anticipation of the guests needs. Very overpriced for quality provided. Outdated facility that is not up to 5 star standards.1) Greeting and Checkin-Good. Bags brought up to room quickly and check in fine.2) Room had a beautiful Lake View but small standard size...not current 5 star standards. Bathroom for wheelchair users an afterthought. Knobs for water on front wall of shower...not handy for wheelchair user on a bench.  Room dimensions small for manevering around. Very loud HVAC---like a low quality hotel.3) Bar very nice with good service. Comfortable to relax. Cheese plate, wings and cocktails above average.4)Menu-uninspiring....not current..old fashion continental cuisine. Nothing creative..no new american...No ethnic influences. Breakfast menu likewise dull.5)Doormen took no care to make sure door open for wheelchair user when coming and going.6)  Spa--nothing special. Competent services but way overpriced for facility. Pool and hot tub beautiful, but no special water features one expects at the level of hotel.   Spa lounge really just a place to wait for services...not lounge to relax. Spa menu not seductive.... Think of some regional specialties...eg kentucky bourbon scrub?....Wisconsin Milky facial?  Just throwing ideas  out.7)Last day housekeeping,front  desk and room service failures blamed on guest who stay in room all day, but when left for dinner requested room be cleaned when we passed by front desk. Came back and beds made but no cleaning, dishes not removed. No chocolate..water  Was then blamed for do not disturbed sign.  \" The turn down maid does not clean...just turns down.\"REALLY!  5 STAR SERVICE.  No anticipation of needs. Did not call room service to remove dishes. Tray outside of door all day.8)  Concierge  did good job getting dinner reservations for heavily booked restaurant.Note. That I am easy going and not overly picky."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 4,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 8,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "My husband and I spent a weekend in Foggy Bottom to hit the museums of DC and just stroll. We stayed at the State Plaza while there. The front desk staff was kind and friendly and upgraded us to a 7th floor suite. The hotel has two buildings and can be entered by two doors. The suite was tastefully decorated and spacious. The bed was soooo comfortable and we had nice big windows with a view. We loved staying here but on our second day there was a whining noise that we heard all night. It was the strangest thing and it was constant! To our discredit, we never called the front desk to move rooms since we really liked ours but it did make for a restless night the second night. Miraculously, the noise was gone by the morning we were leaving! One other drawback was the TVs. They were small and had poor quality pictures. Overall, our stay at this hotel was pleasant. It was close to everything only being a 15 -20 minute walk to the White House and the Mall. One other mention is that this hotel is in the middle of George Washington University. There are college students all around which was no problem for us but it was also a quiet time of year. The price was good, the rooms comfortable, and the close proximity to attractions make this a place we would stay at again."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 45,
        "expertise": 0.0018757585788370002,
        "user_cities_visited": 180,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "Stayed in a King room with a pullout sofa for teen daughter.  Shower pressure was great and room had a fridge.  Had a lovely view of the lake and enjoyed watching the Kenmore float planes take off and land.  The staff is excellent at this location.  The bartender made some excellent recommendations for dinner.  Ask for a coffee cup at the desk as they have complimentary Starbucks in the little market.  Prices are expensive for a Courtyard; but Seattle is an expensive town."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 31,
        "expertise": 0.001599911729008,
        "user_cities_visited": 46,
        "review_days": 0.37130339539978,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights and were upgraded to a large City View suite so we had more than enough space.  Having a microwave and fridge was handy to make quick breakfast or heat up dinner leftovers. The hotel has direct beach access.  They do charge a resort fee, which I dislike immensely, but we did at least feel we got our moneys worth out of it using the trolley service multiple times, the audio tour discount at Iolani Palace, and the 2 for 1 discount for the Shorebird breakfast buffet. We had a very nice stay here and would recommend this hotel for a Waikiki Beach stay."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.49835706462212404,
        "helpful_class": 0,
        "review_text": "we stayed at hotel g for 7 nights in june 2017.hotel g is very good- the best hotel in san francisco at this price point. the rooms are spacious and comfortable; our room had 2 large windows and a ton of beautiful light. the floors are polished cement and the towels and linens are of nice quality. the artwork on the walls is from a local art organization that empowers people with disabilities to create and distribute their work. the room felt clean, clean enough to walk around barefoot on the smooth cement floors without worry.pros:-location is directly in union square-staff is very nice, though at times a bit disorganized (Justo is especially nice)-house keeping does a great job and doesn't skimp on refilling room supplies (you know sometimes you stay at a hotel and they only give you enough nespresso pods for one morning? hotel g isn't one of those hotels)-room design and interior furnishings are aesthetically pleasingcons:-location is directly in union square-parking is $57/night (yes, fifty-seven)-other guests' room doors SLAM loudly-the air conditioning unit can be loud-the attempt to be cheeky at every opportunity is annoying (the hairdryer bag says BLOW and the robes have a sign that says SLEEP WITH ME)-there's no room service or hotel restaurant.overall, hotel g is really good. it rises well above the other mediocre san francisco hotels, even with its issues. with a few small changes, hotel g could go from very good to great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.6144578313253011,
        "helpful_class": 2,
        "review_text": "My wife and I stayed at the Outrigger Reef this past week and had a terrible time. We thought the hotel itself was quite nice, but the staff was very rude. We checked in with no problems and were happy with how our nice room was. However when we booked our tours the next morning is when we ran into problems. The Expedia desk pushed us to book a timeshare tour that we repeatedly told them we did not want to go on. Then after begrudgingly saying yes we were treated very poorly by their Mangement when we decided to cancel the tour the next day. A man by the name of \"LA \" spoke down to us and made us feel like bad people for not wanting to \"just take the tour\". We will not be returning to this hotel after this man's rude and disrespectful behavior  towards us. Also the music was very loud each night and was not a peaceful or relaxing place to stay."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 77,
        "expertise": 0.011571775350325001,
        "user_cities_visited": 40,
        "review_days": 0.9162102957283681,
        "helpful_class": 1,
        "review_text": "Firstly, Marcy on the front desk was extremely helpful. She was very friendly and gave us loads of good tips! We stayed on a floor in the Chelsea tower and I have to say that our bedroom was out of this world! Modern, stylish and so spacious. Clean, fresh and very airy. Our view over the Strip was first class. Operated the lights from an iPad or by using a separate key pad by the bed and by the door - options of goodbye, hello and relax!The hotel has a nice vibe and a good atmosphere with lots of choices in restaurants and shopping. Easy access to other hotels the Aria, the Bellagio and Planet Hollywood.We travelled with two young children so they can\u2019t be near the slots or the bars. We found the pool on floor 14 to be very family friendly and could easily get sun loungers. The easy/central access to the Strip plus the parking are huge bonuses. Loved this hotel and will definitely stay in it again!"
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 23,
        "expertise": 0.000973766161143,
        "user_cities_visited": 255,
        "review_days": 0.22398685651697703,
        "helpful_class": 0,
        "review_text": "Usually love this place. Great views, close to Chinatown and little Italy. Rooms are clean and sophisticated. The staff are usually very happy to help. I did have a staff issue on this trip but it is rare that that happens. Get a bayside view of Coit Tower."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.11719605695509301,
        "helpful_class": 1,
        "review_text": "After a five hour bus ride, my boyfriend and I were exhausted but as soon as we stepped into The Normandy all that stress disappeared. The hotel is very inconspicuous, from the outside it looks like a regular residential building and inside is just as welcoming. The staff is amazing, always smiling, pleasant and eager to help. At check in, there was a small confusion about whether the breakfast was included in our rate but Ahmad took the initiative to speak to his manager and get that settled while we were out sightseeing. It was very nice of him to sort that out for us considering we didn't ask him to! There is free wine and cheese from 5-6 and you can choose to sit inside on the incredibly comfortable couches and chairs while you play chess or outside as you watch birds play in the birdbath. Also there was free Wi-Fi throughout the hotel, which is always a big plus! The room was perfect, very clean, the bed was so great I nearly cried when I had to get up the next morning because I wanted to continue sleeping in it for at least another 10 days. It was truly a wonderful stay and if I were to come back to DC, I wouldn't even consider staying anywhere else."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 14,
        "expertise": 0.001507962779065,
        "user_cities_visited": 28,
        "review_days": 0.501095290251916,
        "helpful_class": 0,
        "review_text": "Staff was very accommodating to our request for a Room close to the pool. Longggggg wait but worth it the delay. Modern amenities and shuttle service to various casinos and points of interest. Very spacious for one couple or couple with children. Check room tips for best unit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.300109529025191,
        "helpful_class": 0,
        "review_text": "The location is perfect, walking distance to so many things. The staff was all very sweet to me, genuinely happy working there. Checking in I was welcomed by Kwame, he was so friendly and I had a great conversation with him before going up to my room. The elevators are beauitful with mirrors all around. My room was beauiful and so comfortable, the bath tub was an amazing addition."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 5,
        "review_days": 0.345016429353778,
        "helpful_class": 0,
        "review_text": "We stayed in September 2016 in the Historical Rooms of this hotel. The room itself was nicely decorated and quite clean. Our room was available when we arrived and check-in was a breeze. We were greeted with flower leis and necklaces. The hotel staff was wonderful and always willing to help. The Historic Rooms are a little small, but we didn't spend much time inside, so it wasn't much if an issue for us. The mattresses and pillows were clean and comfortable. The bathroom was recently re-done and was beautiful, but it was very, very small. There wasn't much room to hang wet swimsuits and towels. Although our room had a small refrigerator and coffee maker, there was not a microwave. Having a microwave would have been really nice as the restaurant portions are quite large and we had leftovers, but no place to reheat them. Taxis are available all the time and within minutes of requesting one. There is a small pool right at the hotel and a larger one with a hot tub and small waterslide that is shared with the Waikiki Sheraton nextdoor. There are some lovely stores on the ground floor of the hotel, and shopping and restaurants are within easy walking distance. You can catch a shuttle/tour bus from either Aloha Landing or the Don Jo bus station - both of which are located nextdoor in the Waikiki Sheraton - it's an easy walk. The grounds of the Royal Hawaiian are breathtakingly beautiful. Everything is well maintained. The beach is probably the nicest one in Waikiki. It is sandy and the waves that come in are great for beginning surfers and body boarders. You can rent an umbrella and beach chairs from the hotel (additional fee). I recommend buying an inflatable pool raft from your local store and bringing it along on your trip - you can buy one from the hotel or any of the nearby ABC Stores, but you will pay a much higher price. There are catamaran rides available right from the beach, as well as surfing lessons and other fun water activities. As you move further down the beach from the Royal Hawaiian, the swimming area becomes filled with more rocks, but the area in front of the Royal Hawaiian is nice and sandy. If you have little ones, be careful of the bigger waves and the undercurrent they create."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.651150054764512,
        "helpful_class": 1,
        "review_text": "We thoroughly enjoyed our first trip to Oahu. The ocean front room we stayed in made our first trip to Hawaii even more magical and memorable. The room and view were beautiful and the staff was lovely. I especially want to thank Alohalani for making us feel so welcome. The staff was amazing."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 30,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 191,
        "review_days": 0.20153340635268302,
        "helpful_class": 2,
        "review_text": "Early in the morning on January 3rd (2am) there was apparently an altercation that started at a party in one of the guest rooms. The fight continued down in the lobby and out into the street where 3 people were shot in a \"gang-related incident.\"Talking with my friends I was in town to visit, this hotel is a blight on what is otherwise a wonderful neighborhood. The hotel bars attract a rough crowd from other sketchy Chicago neighborhoods who cause a lot of trouble late at night in the neighborhood.The hotel needs to up its security- ensuring that only registered guests are in the rooms and clearing the riff raff out of it's bars."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 17,
        "expertise": 0.001446894797216,
        "user_cities_visited": 104,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "We rented a suite with another family (four adults, three small kids) and it was perfect for us. The staff was super friendly and the rooms were clean and comfortable.  The only complaint I have is that we were told it was a suite with two Queen beds, but the beds were definitely no bigger than full-size.  Parking costs extra and dinner at the restaurant left us underwelmed.  The neighborhood was great, though, and we would stay again."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 45,
        "expertise": 0.001167267722434,
        "user_cities_visited": 46,
        "review_days": 0.6719605695509311,
        "helpful_class": 0,
        "review_text": "Stopped in to gamble a little bit before taking off for home.  It is a comfortable place to play with plenty of machines to choose from.  It is part of the Station Casinos so you can easily use your players card at any of the related casinos."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 54,
        "expertise": 0.0037450266435600003,
        "user_cities_visited": 50,
        "review_days": 0.31161007667031704,
        "helpful_class": 1,
        "review_text": "An overnight stay so put up with cramped back room which was dark and very noisy with fans outside. Chosen as boutique and art collection and disappointed in both. For me its a modern funky hotel, not for folks in 70's who prefer a more traditional hotel.Staff very good and friendly."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.09638554216867401,
        "helpful_class": 1,
        "review_text": "This hotel is a 10-15 minute walk to Waikiki beach and backs to the canal. Quite convenient. The people are also very friendly and accommodating. I had a chance to meet with Craig Matsuura, the facilities manager, as well as the general manager, . Very nice gentlemen providing very friendly service."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.31708652792990105,
        "helpful_class": 1,
        "review_text": "We stayed at the River Inn with many of our closest friends and family for our son's wedding which was in Georgetown.  The staff at the Inn made everything perfect for all of us.  Ron helped us in the planning and even put fresh roses and cupcakes in the bride's room.  The front desk staff always had a smile on their faces and were eager to help us with whatever we needed.  I could go on and on.  All of our guests commented on how big the rooms were and how wonderful their hotel experience was.  I cannot thank everyone there enough for making the wedding weekend such a huge success and joyful occasion for everyone.  I feel everyone there went above and beyond to make sure everyone was well taken care of.  Thank you, thank you, thank you!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 39,
        "expertise": 0.002017091346839,
        "user_cities_visited": 36,
        "review_days": 0.6670317634173051,
        "helpful_class": 0,
        "review_text": "We enjoy gambling and staying in a downtown casino while in Vegas, but we also like to get away and have some peace and quiet for a while in a smokeless area. This hotel is perfect for that. You get that and you also get a small apartment-like stay. It is very clean, cozy and there is a happy hour where they offer free wine and half price appetizers. We have stayed here twice now and will return. Please give it a change when you are in Las Vegas--you won't regret it. There is a casino right next door so when you want that action, it is easy to find."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 34,
        "expertise": 0.002317113538563,
        "user_cities_visited": 64,
        "review_days": 0.23165388828039402,
        "helpful_class": 1,
        "review_text": "This was our first trip to South Beach and we booked 3 nights on Marriott Points. Overall we really enjoyed our stay at the Stanton.The Stanton is located at the quieter end of the beach which was perfect for us. There are many restaurants and things to do just a short walk away, but the excitement and glamour (or lack thereof by some of the visitors) of the beach strip are not right in your face all the time. We enjoyed South Beach and also had a truly relaxing vacation.Although we had a rental car with us from an earlier portion of our trip, because of the high parking cost, we decided to return the car to the airport and then take a cab in to the hotel. We would have preferred to simply park at the hotel, but it was going to be too expensive.The check-in experience was great. The two women that helped us were friendly, quick and professional. The bell staff brought up our bags right away and we settled in quite quickly.The room was very nice. Not huge by any standard, but it was spacious, had the right amenities a nice balcony. Unfortunately with real estate as it is in South Beach, there wasn't much a view from the balcony on the south side of the building, but you still got a nice glimpse of the ocean and beach. The bed and pillows were quite comfy. We had no issues with noise.The bathroom is the highlight of the room with a tasteful sliding door and excellent walk in shower with both a rain shower head and a separate wand.As the week was a little colder and breezier than expected, we spent more time at the pool than the beach. The two pool attendants and the waitress were all very helpful and attentive. I liked the fact that the background music was only that: background. It is a pet peeve of mine when hotel pools play music louder than at a club.We had breakfast at the restaurant on site. Overall it was very good. Our waitress, Shanell (apologies on the spelling) and server, Henry, were great. The food and coffee was good. I do think $26 for the buffet was on the pricey side (and getting food a la carte is extremely overpriced), but we knew the prices but chose to eat there one day anyways - the next morning I simply had a breakfast sandwich from the Starbucks attached to the property.It's great having a Starbucks attached, but perhaps because it's South Beach or perhaps it's because it's a hotel owner Starbucks, the prices are higher. This annoys me - the place was always busy in the morning, so there's no need to charge higher prices or charge for items that are normally included at regular Starbucks (60 cents extra for a small amount of cold soy milk in coffee?)Overall we really enjoyed ourselves at the Stanton. It is a nice property in a great location in Miami Beach. As we booked on points, we don't have a full appreciation for the value of the stay, but we definitely did find a few other things pricier than expected."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 6,
        "review_days": 0.506024096385542,
        "helpful_class": 1,
        "review_text": "The nicest part of the hotel is the lobby.  All downhill from there. When we arrived, we were told that we had been \"upgraded to a premium room\" at the back of the hotel near the pool. What this meant was that we were granted access to an oddly furnished room next to the loud, perpetually running sauna ventilation fan or motor immediately adjacent to the room in the area sorely in need to renovation around the noisy pool area. The stairwell walls and iron stairs used to get there were seriously filthy.  They should be ashamed to have guests paying for a luxury hotel use that stairway. We spent two nights out of necessity, and I came away with bug bites on the back of my neck.  No definite conclusions... just sayin'.  For the crazy price and shabby conditions, we'd never recommend this place.  Take home summary: Avoid the Handlery at Union Square."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 16,
        "expertise": 0.001443230718305,
        "user_cities_visited": 53,
        "review_days": 0.23384446878422702,
        "helpful_class": 1,
        "review_text": "I have wanted to stay in this hotel since my parents took me to Waikiki back in 1970. It is as beautiful today as it was back then - probably even better! The whole place is so sumptuously appointed and tons of attention to detail, the staff so attentive but not in a fake way. And you absolutely cannot beat the location. Staying there is like being an extra in a movie. It's an iconic place! Worth the extra money just to treat yourself like that once in a lifetime."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 17,
        "expertise": 0.002468829305969,
        "user_cities_visited": 65,
        "review_days": 0.352135815991237,
        "helpful_class": 0,
        "review_text": "I always use this hotel when I have connecting flights through Bangkok Airport at Don Muang. Really convenient, confortable and price/quality excellent.Good breakfast in buffet style, large rooms and confortable bed."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 18,
        "expertise": 0.002317113538563,
        "user_cities_visited": 89,
        "review_days": 0.065169769989047,
        "helpful_class": 1,
        "review_text": "I've stayed here twice now (the first time when it was Summer Bay resort a few years ago) and it only got better this time. The renovations are mostly complete and the new reception/restaurant/pool area are stunning - a complete oasis in the heart of Las Vegas. The rooms are excellent and well equipped and each apartment block has its own pool and bbq area so it's never too busy or an issue to get a sun lounger - no matter what time you hit the pool! The real selling factor here is that the strip is less than a 3 minute walk away (although there is also a free shuttle regularly to various locations) but it doesn't have that overcrowded feel. It really is a true oasis in busy Vegas, bringing together the best of both worlds. The staff are also fantastically friendly and the food in the restaurant superb. I cannot wait for my third visit."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 2,
        "expertise": 0.000860642171466,
        "user_cities_visited": 320,
        "review_days": 0.383351588170865,
        "helpful_class": 1,
        "review_text": "What really made our stay at the Fairmont in Washington D.C. was the overall amazing service provided to us. Everyone was warm and helpful. I also love the fact that they had awesome gym options free to anyone staying at the hotel. AND! The room service food was amazing. I highly recommend getting the Ahi Tuna if you like tuna."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7207009857612261,
        "helpful_class": 0,
        "review_text": "Nice hotel in a great area and very easy to get to anywhere in San Fran from this location.  Located near numerous restaurants and not far from shopping and nightlife.  Staff was very helpful during our stay.  Will be back!!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 30,
        "review_days": 0.270536692223439,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for 3 nights in late April 2016 when the weather was warm but not too hot or humid. We stipulated a twin bedded room when booking several months in advance having been attracted to this b&b by the website and other reviewers comments. In general our experience was much the same as the more positive reviews and we would endorse most of what has already been said. However the Serengeti Suite which we stayed in was not in the main house and is actually located in the basement or cellar accessed down a flight of stone steps at the side and rear of the property. Spacious, modestly appointed and reasonably comfortable but definitely not a pleasant light and airy atmosphere. Our request to be moved was not fulfilled due to lack of alternative availability and a break down in communications between staff. Had we been made aware when booking that this would be our accommodation we would not have even considered Swann House."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.035596933187294004,
        "helpful_class": 0,
        "review_text": "Such pleasant staff, they can't do enough to help you.  A lovely boutique Hotel in a cool neighbourhood.  I can't wait to come back, a nice vibe and it's immaculate.  The only negative was breakfast was slightly expensive, but great cafes down the road."
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 44,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 20,
        "review_days": 0.12541073384446802,
        "helpful_class": 0,
        "review_text": "This hotel holds my heart  in Thailand.   My daughter was conceived there in September 1969. I stayed in that hotel for quite some time with my family. Every time I return  it us filled with memories for me but khun surath always makes sure I leave with plenty new ones.  My suite was of its usual high  standard.  I am pleased to say that this hotel is the epitome of a family hotel run on a family basis for the family.   I love to lie in the most comfortable bed and leave the drapes open so I can watch all the lights if the city.  Once again khun surah thank you and your wonderful staff for new memories"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 7,
        "expertise": 0.001507962779065,
        "user_cities_visited": 15,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "Stayed one night and was impressed.  The hotel is located at the start of Kalakaua but it's perfect for those who love the peace and quiet.Conveniently located next door to a gas station and store.  Walking distance to the beach and great restraunts.The front desk and valet were great! I appreciate great customer service especially when they show the \"aloha\" spirit!The room we had was great #301. Not a fan of the tile floor but it was very clean, modern and tastefully decorated and most importantly the bed was comfortable!We will be back Luana Waikiki"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8012048192771081,
        "helpful_class": 0,
        "review_text": "The room was spacious and very comfortable.Loved access to gym, sauna, steam and salt water lap pool,24 hour room service nice plus.All the staff were very friendly, helpful and accommodating.Lovely neighborhood in which to walk.with walkable access to shops and variety of local restaurants.Starbucks across the street was a nice plus"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 8,
        "expertise": 0.001443230718305,
        "user_cities_visited": 13,
        "review_days": 0.161007667031763,
        "helpful_class": 0,
        "review_text": "This was a great hotel to stay at.  We chose the 'middle rate' room from a travel site.  The room wad clean, the bed very comfortable.   Fridge, Microwave, coffemaker and a Playstation with a free DVD/Game vending machine in the lobby!   Walking distance to many restaurants and Waikiki beach.  Relatively easy access to H1.  No insects at all in the room, shower gels are actually not bad either.  Continental breakfast was decent compared to many I've seen.  Pool was clean and comfortable.  The staff was authentically happy and helpful.  Only minor complaint is the room was smaller than it seemed in the picture, but for one couple it was fine.   I would also call the room 'romantic' for couples."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 9,
        "expertise": 0.0016374269005840002,
        "user_cities_visited": 9,
        "review_days": 0.8362541073384441,
        "helpful_class": 1,
        "review_text": "another great experience ..... calls Jumirah beach hoteleither you are tourist or residence ... you have to visit jumirah beach hotel....was for brunch there.... in kitchen connection restaurant..was excellent ( the location & food & service and live band)and after went to ( up town bar on 24th floor ) the place that you can see all Dubai in amazing outdoor bar... was very enjoyable day with friendsif you are in dubai for the first time... this hotel is my recommendation... to add more value to your visit to Dubai"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.07064622124863,
        "helpful_class": 1,
        "review_text": "Room was great. Location could not be beat.Swimming pool and hot tub refreshingCourteous and helpful staffBell hops were wonderfulBreakfast oh so good.Beds comfortableLounge was invitingCould have been a better weekend."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "I travel frequently for business and have found this hotel worked well in the past but this visit was different: room was below average in setup and maintenance, service was slow and they no longer have room service. I needed to go to a crowded and loud bar, stand around and wait for a to go order. After long flights and facing an early morning I concluded this is not going to be my next stay in SFO."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9424972617743701,
        "helpful_class": 0,
        "review_text": "Keith Kristie at Outrigger Waikiki Beach Resort and Fernando at Outrigger Reef Resort have exceeded our expectations in customer service. Keith went above and beyond in making sure our needs were met and our stay was exceptional. Outrigger undoubtedly has hired some of the best and the brightest leaders to insure quality customer service. Outrigger is one of the best resorts in Waikiki and this is why we are returning customers. Thank you so much from the bottom of our hearts, we will definitely be back next year!"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 18,
        "expertise": 0.0018757585788370002,
        "user_cities_visited": 25,
        "review_days": 0.22782037239868502,
        "helpful_class": 0,
        "review_text": "Only worth considering if you're willing to spend the extra dollars to get an oceanfront room above the 10th floor.  The views from the balcony are the same as much more expensive hotels, and the hotel is directly across the street from the beach.  Great, comfortable king-size bed.  Daily room serving, towels, etc.  Bathroom was small and the facility was dated.  Had to have maintenance repair the room safe.  Elevators were broken one morning - thank goodness we were going down - and were operable by the time we returned late in the day.  Slow to retrieve our rental car.  Towards the end of our stay, someone identifying themselves as maintenance was knocking on, and attempting to open, our door late at night.  The front desk was notified, and I asked for a return call from the manager, which never came.  Tikki bar / restaurant was convenient, but the elevator pass seems to be the only layer of security between the public and guest areas. If you're not planning to spend much time in your room, this could be an option, otherwise select a nicer hotel. Would only recommend this hotel for seasoned travelers looking for a bargain."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 26,
        "expertise": 0.017922163900316,
        "user_cities_visited": 6,
        "review_days": 0.8658269441401971,
        "helpful_class": 1,
        "review_text": "This hotel is wonderful.  Located right on the beach with great views.  Got a chair each day at the pool and went back and fourth to the ocean. We ate lunch and had a drink each day and were lucky enough each day to have Rachel as our waitress. She was so sweet and and does a fabulous job as the pool waitress. Hope to be back in the near future and enjoy the great hospitality!! Also Ronnie and Chad the chefs for breakfast and lunch are wonderful.  Thank you again for making this trip that will not be forgotten."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 20,
        "expertise": 0.0018712549567990002,
        "user_cities_visited": 89,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "The old saying is location location location...this hotel certainly has that. We have   room with a full view and wow. The staff are very friendly the rooms are clean and modern not to mention comfortable. Yes they are small but there is no way I could criticise this. There is fantastic pancakes to be had downstairs the beach is across the road they loan out beach equipment  (wow).  I would definitely stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.146221248630887,
        "helpful_class": 0,
        "review_text": "It was a ok stay overall at this hotel.  We found the room's AC wasn't always working, sometimes it was too cold and sometimes, it wasn't working.  Also, the bathrooms are a bit run down, especially the shower area.  And the hairdryer wasn't working so we had to have a new one installed, which the staff were very quick about.  The only thing going for this hotel is its location...just walking distance from everything.  There is even a McDonald's right in front of the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.10076670317634101,
        "helpful_class": 0,
        "review_text": "This is the first trip to any hotel since I had my accident and the main purpose of the stay in the hotel was to have the option of going into the pool. I looked through different hotel pictures and was sure that I had seen a lift for the pool. I first contacted the Holiday Inn live chat and was told that there was no type of lift at the pool at this time.I then called the hotel and had asked if there was a lift for the pool and also had inquired about the roll in shower and if there was a shower chair that I could transfer to and roll into the shower. I was told that there was both options. I went ahead and booked the room.When we checked into the hotel we had asked about the roll in chair and were told that it would be put into the room. I inquired about getting the remote for the pool lift and was given a remote fob. We then proceeded to drive all over the place looking for a float device to use in the pool, once found we headed back to the hotel.We were then told that the hotel did not have a roll in shower chair to use in the roll in shower and were given a plastic chair from the pool area to use...oh well. We decided to go to the pool for a swim. When we got to the pool area the remote didn't work lift. I went to the front desk to switch it out. The gentleman at the front desk came to the pool area with us to try the other remote. He couldn't figure out what was wring with it and why it did not work. He had commented that he didn't know if it had ever been used before. He had ZERO training on how it should operate.I'm assuming that the reason the lift was not working is that the power was turned off to prevent people from messing around with the lift. If this is the hotels policy then EVERY front desk staff should be aware of this and how to make them operational.We were told that there was nobody that he could ask and we were told that the room can be discounted. I mean this was better than nothing, but still defeated the whole purpose of the trip. It was very disappointing to say the least.It is a smaller hotel and once somebody called to inquire about coming in a wheelchair and was wanting to use the pool, they should have followed through to make sure that the lift was operational if it's something that is disabled most of the time.Even though the room was discounted, I may as well have drove to Seattle in the morning and spent the day versus spending 100.00.I will also contacting the Holiday Inn head office to insure that this will not happen to anybody else in the future.It may seem like a minor issue to some, but as a paraplegic that was looking forward to going for a swim, it's a big deal and disappointing to me. The hotel should also have enough roll in chairs or bath benches to accommodate people in chairs"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 24,
        "expertise": 0.002731556610501,
        "user_cities_visited": 49,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "This hotel is our new go-to hotel in Chicago.  We often stay at the Sheraton Hotel & Towers, specifically due to its location right in the middle of all we want to do in Chicago. We were delighted to have a second choice in the same general location and even more delighted when we stepped into the hotel lobby. This is a new hotel, only open since March 2015, so I was told, so everything is new and shiny.  The staff is also shiny...the main desk staff make you feel welcome and are very personable and helpful.  We had a problem with our television in our room (connection to a network had to be reset) and the maintenance engineers were there within 10 minutes with problem resolved within 20. They were also very personable and very apologetic of the issue, which wasn't really that big of deal. The room we stayed in was a Premium King and well worth the money. In fact, I feel we got a bargain, based on the room in comparison with other downtown hotels we have stayed in. The room was nice size and the bathroom was especially large....a double shower, plenty of counter space for getting ready, an extra stand for overnight bag storage.  There were a few little extras that made this hotel even nicer....a lighted make-up mirror mounted on the bathroom wall, a robe/towel hook in the bathroom for hanging your wet towel if you want to be green and re-use, a fluffy soft rug at the vanity for comfort while getting ready, handy outlets, book lights mounted on each side of the bed, floor to ceiling windows with blinds that pull down instead of drapes that crack in the center and let in the morning light...I could go on and on.  In the lobby/bar area was the largest multi-screen television I have ever seen, that was showing the Blackhawks game when we went through.  Looked like a comfortable, modern area, although we didn't visit the bar this trip.We self-parked, although we had pulled in to valet park. the valet provided us with the direction on how to self-park as was forthcoming with information on the difference between self-parking and valet parking--$30/day.  We were ok with parking ourselves to save that cash.The hotel is located in the heart of it all.  Walking distance to Michigan Avenue, Millennium Park, the lakefront....maybe Navy Pier, if you're ambitious.In closing, I will definitely make this hotel my #1 choice for our trips to Chicago from now on.  You won't be sorry if you choose this hotel!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 8,
        "review_days": 0.39868565169769904,
        "helpful_class": 0,
        "review_text": "We stayed for 3 nights and liked the convenient location. Rooms were clean and the very nice view from the wide windows. Parking at $45/night (including taxes) is steep but with privileges to check out and park back in made it worth it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 1,
        "review_days": 0.7721796276013141,
        "helpful_class": 0,
        "review_text": "Visited for a week and they have some awesome employees. I work with FEMA so am at a lot of Hamptons but this one reall stands out because of some really great hospitality! ESP front desk clerk Jasmine ( she handles it all) plus In the breakfast area Desire and Megan R go way over the top to make sure you have everything! With a cheerful smile! Great place to stay! Thanks Jodie"
    },
    {
        "user_review_posted": 989,
        "user_total_helpful_votes": 787,
        "expertise": 0.003752967515226,
        "user_cities_visited": 389,
        "review_days": 0.435377875136911,
        "helpful_class": 1,
        "review_text": "We like it here a lot.  The location is ideal as it permits walking to the strip while being removed far enough to be away from all the pedestrian and vehicular traffic.  The units are well maintained and comfortably furnished.  The staff are friendly.  The concierge desk is overly busy."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 12,
        "review_days": 0.7486308871851041,
        "helpful_class": 0,
        "review_text": "We stayed in the U Sukhumvit for the last 2 nights from our 3 weeks stay in Thailand.The hotel is really modern and the staff so friendly. The pool on top is great for a night swim and you see the skyline of BKK.The hotel is near the rooftop bar above eleven, they even made us a reservation there.The hotel is out of the \"main\" Bangkok (near the sightseeing stuff you NEED to see while you're in Bangkok).  We did this this sightseeing in our first stay in bangkok and would recommend this hotel it for the last stay, when you already saw and explored  all the stuff there.It is nice for shopping (near the Terminal21) and there are even other shopping spots.Room is clean, and bed is big and comfortable. That was a great point.A not acceptable point:I asked 3 days before if there could be a arranged pick up for us and how much would it cost.The USukhumvit wrote me back an E-Mail and wanted 1400 Baht. What a freaking joke! We didn't accept and took a Taxi from the airport (we paid 550Baht). Then the staff told us it costs 450Baht with the arranged Taxi to bring us (as we came from) the Suvarnabhumi airport.. That price is absolutely not okay. The price is not related to the service.But Thank you for everything :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.292990142387732,
        "helpful_class": 0,
        "review_text": "The bathroom sink would not drain.  And even after I did complain about it not draining with the front desk clerk she said she would send someone up to get it checked out. No one ever came up to look at it.  The sink in the bathroom still never  got checked out while I was there."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 14,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 12,
        "review_days": 0.059145673603504006,
        "helpful_class": 0,
        "review_text": "We booked a bargain room and were pleasantly surprised by a corner room with a panoramic view. Room was clean and comfortable. Thanks!! The hotel is huge and the lobby often seemed like a train station, but a bank of 3 concierges was usually on hand to provide excellent advice and directions. The hotel is just off Market, so taking BART from SFO was a breeze. Also easy access to the MUNI lines we used to get to Golden Gate Park, Palace of Fine Arts, Golden Gate Promenade, Legion of Honor, the Alcatraz tour boat, and other places. The View Lounge on the 39th floor is a perfect spot to relax before dinner at the many good restaurants within a few blocks."
    },
    {
        "user_review_posted": 374,
        "user_total_helpful_votes": 279,
        "expertise": 0.00351136813547,
        "user_cities_visited": 652,
        "review_days": 0.5317634173055861,
        "helpful_class": 0,
        "review_text": "First of all don't stay here if your intention is to visit the Las Vegas strip.  This is about 25-30 minutes from the strip.If you are looking for a good golf getaway, and play the courses around Summerlin, the JW Marriott is a good base to do that.  Good sized rooms, pretty nice pool, and a family resort like atmosphere are the pros.  It's very spread out, so you never feel too crowded, with a nicely manicured and landscaped central courtyard where the pool is also located.There's a small casino attached to the resort, that has most things a casino would have, including a buffet.  Most of the clients seem to be retirees in the area."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 26,
        "expertise": 0.001218371980928,
        "user_cities_visited": 43,
        "review_days": 0.057502738225629006,
        "helpful_class": 1,
        "review_text": "Yes, I was looking for an economical weekend in Las Vegas, but at $95 a night, this was highway robbery.  Staff rude, hallway rugs filthy, never vacuumed in the 4 day's we were there. Same trash laid there the entire stay.  Broken ceramic lamp in room, tub did not drain, no bath towels (had to ask for them each day and given one that was torn and shredding on the edges).  Room not made up after being out of it for over 8 hours.  Excuse was,\" we were booked and are very busy!!!! \".I have stayed in other Super 8's that were spotless, had friendly caring staff, in perfect running condition,  but this one has turned me off, FOREVER!   Windham Corp, you should be ashamed!!!!"
    },
    {
        "user_review_posted": 211,
        "user_total_helpful_votes": 48,
        "expertise": 0.0009940945242170002,
        "user_cities_visited": 67,
        "review_days": 0.21193866374589201,
        "helpful_class": 2,
        "review_text": "I don't have high standards for hotels but the first room they put us in was not an ocean view despite paying extra for an ocean view. They said it's the penthouse. If you saw the shape of this room and the shared balcony you would wonder if they ever put anyone in this room. Plus you had to walk up stairs to reach it.After some debate and negotiating we paid extra for an corner ocean front view. This room still required a small set of stairs. The room had a funny odor and pealing wall paper. The room itself was quite large and had lots of space. Three private balconies and a great view of Waikiki and Diamond Head.I am glad we switched rooms even if it took extra money and negotiating.The amenities like the restaurants, pool and shops are nothing special. The pool is oddly located just behind the entrance from the street.The location of the hotel is the best part and this section of the beach had less people on it.Overall the only reason this gets a higher rating is due to the great location, beach access and view from the more expensive room."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.025739320920043003,
        "helpful_class": 0,
        "review_text": "We had never been to the area and were very pleased with our choice of hotel.  It is located very close to everything.  The employees went out of their ways to make you feel welcome.  They provided many extras like beach chairs and a wine reception.  The rooms are equipped with everything you could possibly need.  We felt special.  In addition, they provide parking!  A true benefit for this area."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8170865279299011,
        "helpful_class": 0,
        "review_text": "I had to go to Vegas for work, and because it was convention season all the hotels were expensive and most at compacity. With much reluctance I booked a room with my coworkers at the Red Roof Inn. 3 rooms booked together on the same card. Upon check in they told us that our rooms would be a bit scattered. We were all in different buildings but I could clearly see their doors from my door. The Inn recently put in \"wood floors\" this is much better then the carpet is was expecting. My room was clean but smelled like a smoker had been in it before me. It was a non smoking room. The property is on the outskirts of the strip so you don't have to pay for parking. But you'll probably end up ubering to the strip anyway. My room was quiet the AC worked. Water was hot. My sheets were cleans. Mattress and pillows were better then expected. I would give this place 4 starts had they not changed the rates on us without notice. We booked through the Red Roof Inn website but for some reason when we checked out it was an extra 20 dollars per night per room. With no reason given."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 22,
        "expertise": 0.00106337444967,
        "user_cities_visited": 37,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "Surprising to discover such great service and amenities here.  I found it comparable to staying at the Westin.The complimentary dinner and breakfast was well done especially considering feeding the masses.  They didn't go the cheapest route as you normally find at free breakfasts.The staff are so courteous, friendly and helpful.  You know they are treated well and live their jobs.It was a nice treat to stay here.  I was surprises and I'd stay again."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 22,
        "expertise": 0.00101395494695,
        "user_cities_visited": 63,
        "review_days": 0.26451259583789705,
        "helpful_class": 1,
        "review_text": "I stayed here for just over a week and it was a great experience, albeit very expensive, but great.  The rooms were large and nicely updated.  I had a city view facing Trump Tower and it wasn't disappointing at all.  In the morning I'd watch the clouds and mist come over the mountains and skyscrapers (a nice way to wake up!).  We only had one issue where our rooms were missed during make over, so the manager sent us a gift basket and beverages as an apology, so good customer service.The only \"negative\" issues I can think of is that you might not get a warm or hot shower.  Hot water seemed to be a hit or miss.  Beds are not comfortable, just an fyi, you'll wake up stiff most likely.  The resort charges you a rental feel for beach chairs and umbrellas ($20 per hour PER CHAIR!), which is a little odd because you're charged a $30 fee everyday as a \"resort fee.\"  And the WiFi is spotty at best, and you have to constantly reconnect.So my advise, just bring you're own towels or use the hotel's towels from the pool and lay on the sand.  And leave your phones in your room, disconnect for a while, it won't kill ya.  :)"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017969451931710001,
        "user_cities_visited": 106,
        "review_days": 0.8488499452354871,
        "helpful_class": 0,
        "review_text": "This hotel was great. It\u2019s a perfect location if you want to be near all the action of downtown SF. It\u2019s right in china town but also close to union square and the Embarcadero. There are great views from almost every room. With city views on one side and bay views on the other. But what makes this hotel great was the service. Every single employee we came in contact with was exceptional. From check in to dining and housekeeping. We were greeted with smiles and hellos and the staff is well informed. The rooms are well appointed and up to date."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9660460021905801,
        "helpful_class": 0,
        "review_text": "I was discriminated against when I had a severe reparatory issue and was treated like I was drunk/sick without understanding that I could not breathe. It made me feel like I was less than and not valued."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "I had never stayed in downtown Seattle (and chose this based on location and an Expedia special price) but it was a great pick!  I was able to take the light rail from Sea-Tac to the Westlake Center stop which was just a two block walk to the hotel.  The staff was friendly and helpful and the room very nice.  This was a pleasant surprise because I have sometimes found that website specials can mean mediocre rooms. The room and bathroom were very spacious and clean - and the king bed deluxe.  There is an Asian restaurant adjoining that I would also recommend - great sushi!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.656626506024096,
        "helpful_class": 1,
        "review_text": "Love the property - you can stay there and never leave.  They have the beach, lagoon, restaurants and ice cream.  The staff are friendly and will get you whatever you need.  We stayed in the Lagoon tower and had a 2 bedroom 2 bathroom with a nice size living room and kitchen.  It was clean and spacious."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 5,
        "expertise": 0.000860642171466,
        "user_cities_visited": 7,
        "review_days": 0.9852135815991231,
        "helpful_class": 0,
        "review_text": "We stayed here for our honeymoon. It's probably my favorite so far. The casino is small and quiet which was perfect for us. All the staff we encountered were amazing, very prompt with drinks while we were gambling and super friendly. The restaurant has descent priced food and it's delicious. Super friendly there as well. Highly recommend if you want a quieter casino but also want to do the Fremont experience."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.370208105147864,
        "helpful_class": 0,
        "review_text": "I had read the reviews and knew that I wanted so booked a deluxe room for the private bathroom and room. Lovely and clean, exactly as the pictures had showed and it has been modern. I have been traveling over 3 months and have stayed in lower to moderate cost hotels and hostels. The Herbert was very nice in comparison to many, with a fridge and coffee/tea making facility. The staff were all super friendly and helpful. It is a noisy area being right by the tourist hub and some of San Fran's street folk were not quiet in the early hours, but i got good rest despite them. I was on the street facing side, so perhaps other rooms with a different aspect would be less affected."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.099123767798466,
        "helpful_class": 1,
        "review_text": "We had the best Week at Outrigger Reef  Wonderful staff Couldn't be more helpful We renewed our Weddung vowes while there and they made it very special The rooms are very comfortable and plenty of room The pool was Beautiful and having the beach at your door was a bonus"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7973713033953991,
        "helpful_class": 0,
        "review_text": "One of the most families friendly hotel that I've stayed in and will recommended accordingly. To warm welcome at check in to quality of room and amenities in the room, to service rendered at breakfast to pools and beaches, it all I want for my holiday and it was all I got."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 16,
        "expertise": 0.0025682292915110002,
        "user_cities_visited": 26,
        "review_days": 0.31544359255202603,
        "helpful_class": 1,
        "review_text": "All I can say is wow. This is probably the best hotel that I have ever stayed at. The staff was so friendly and professional. The rooms were out of this world. I don't ever think I have seen a bathroom that nice. The Spa was amazing. The only thing that I didn't like was the $200 a day in authorizations per room. It tied up $1,200 on my card that wasn't going to be spent. We will be back."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 12,
        "expertise": 0.002422654941976,
        "user_cities_visited": 74,
        "review_days": 0.617743702081051,
        "helpful_class": 1,
        "review_text": "This hotel is ideally located to most major sites, including Smithsonian Museums and Union Station.  We were upgraded to a Junior Suite.  Highly recommend Zion, the Tour Director Par Excellence.  We used LYFT to go to the sites, costing between $4 and $9 each way.  Always reliable.  Because it was winter the restaurant was closed, so dining was in the bar area.  This was the only disappointing thing because of so few staff who were run off their feet trying to accommodate all the diners. Felt sorry for them. Our menu was twice mixed up, the soup was cold, and a very long wait to sign off on our bill.  Although the prices were reasonable, we only ate there 2 nights out of the 7 we were booked in.  Wholefoods is only a 10 minute walk away."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 73,
        "review_days": 0.07557502738225601,
        "helpful_class": 1,
        "review_text": "We loved our six night stay at the Trump.  The service was impeccable. It started off w/an unexpected upgrade.  A lovely surprise, (although we were there in early May at a slower time) we appreciated the extra space and the gorgeous decor of the room that matched our taste.  This is the perfect base camp for travelers who want gentility and unassuming direction from a gracious staff. My spa visit was one of the most relaxing events of the week.  We wanted a classically sophisticated experience to celebrate our 20th Anniversary, and we got it. Surf lessons, car rentals, water, towels and dinner reservations were all happily attended to by the concierge staff, along with detailed helpful itineraries to explore the island. The sixth floor pool is an oasis for relaxing if you prefer to avoid sand on on of your days there."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 116,
        "review_days": 0.9386637458926611,
        "helpful_class": 0,
        "review_text": "In years past, I did stay on the Strip. This was before the exorbitant fees for resorts and venues and other incidentals that don't make any sense. This solo trip to Vegas however I stayed off strip. I was pleased to have a room with my own microwave and refrigerator and close to transportation. Will definitely stay off strip again on my next trip."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 21,
        "expertise": 0.004987311044907,
        "user_cities_visited": 22,
        "review_days": 0.36308871851040503,
        "helpful_class": 1,
        "review_text": "Excellent 4* Property. All the luxury of what you would expect from a 4* city hotel.Lovely pool area, breakfast is the BEST!! well worth every penny. So much choice it was unbelievable.Location couldn't be better if you want to experience the ladyboys in Soi Cowboy. Literally a 5 minute walk away. It is a peaceful haven away from the chaos of Bangkok city but central enough to grab a taxi into the shopping district.This is a mid range priced, luxury hotel"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "My boyfriend and I stayed here from Aug. 31- Sept. 4, 2015. There is a bellman named Larry. He was very nice, answered all my questions thoroughly, was very accommodating and just a very nice and friendly man. I looked forward to seeing him every morning and every night. He always asked how our day of site seeing went and we would have a pleasant conversation.And of course my good experience continued with the friendly desk clerks. Very nice and helpful to us. The restaurant off the lobby had fabulous food and had a breakfast buffet with so many choices.  The room we stayed in was very nice and housekeeping did a great job every day.The metros were within walking distance and so was The White House.We woke up every morning to a free newspaper slipped under our door. That was nice as well. Over all, our experience at this hotel was excellent.Oh, and there are many restaurants right up the street and there was a 7 11 store up the street, There is also a gift shop in the lobby. I would highly recommend this hotel to anyone travelling to DC. Oh, and there is a pool there on the roof!!!!If you go there to this hotel, please remember to meet Larry the bellman, he is quite the character!!! :)"
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 138,
        "expertise": 0.007961671246389001,
        "user_cities_visited": 104,
        "review_days": 0.29791894852135803,
        "helpful_class": 0,
        "review_text": "If you want to be right in the middle of the action in San Fran, this is the right hotel.  It is right next to Union Square, and is surrounded by tons of restaurants and the city's best shopping.  It's also a very quick walk to chinatown and little italy and a reasonable walk to Fisherman's Wharf, Pier 39, and the Ferry Building.  There is also a cable car stop right next to the hotel.  It is the best location.The hotel itself is a very charming art deco vintage hotel.  The lobby has a lot of character and provides free cookies and infused water round the clock.  Our room was quite small, but very livable.  We squeezed in a crib which they provided, and it left not very much room to walk on one side of the bed, but we made it work.  We were still very comfortable.  Our room overlooked union square which was a nice view.  The one thing I would say is that there is a platform at the corner of union square where musicians stand and play music until quite late at night.  One night it was a bagpipe all night, so it was a bit annoying to hear, but we eventually tuned it out.  There is no air conditioning, so we wanted to leave the window open, but there was also a ceiling fan so we felt cool enough.We really enjoyed our stay here, and walked everywhere without a problem, even with a baby.   I would definitely stay here again."
    },
    {
        "user_review_posted": 162,
        "user_total_helpful_votes": 57,
        "expertise": 0.0015978684190090001,
        "user_cities_visited": 46,
        "review_days": 0.023001095290251003,
        "helpful_class": 0,
        "review_text": "Although we live in Alexandria, we treated ourselves to a play and weekend in town the weekend before Valentine's day -- when, happily, the weather was surprisingly sunny and in the high 50s!Our room was very nice with a love seat and king bed.  The temperature was fine and everything was clean and inviting.  The bathroom with a good shower, although the shampoo + conditioner were your usual motel offerings.  Everyone was very friendly although we were not too impressed with the concierge when we asked about nearby restaurants -- his answer seemed more perfunctory than knowledgeable or trying to understand our interests.We went several times to swim in the pool and use the exercise room.  The pool is only 3-1/2 feet deep but fine for swimming laps and I am sure safe for kids to play in.  Although the exercise room was well appointed, we and several other guests could only get a couple of the 8 or so tread mills to turn on.The location is perfect!  You are only a block from the Metro Center station, which has red, blue, and orange trains going through it.  But we walked to dinner both nights and to Ford's Theater.It is a little longer walk to National Archives and the Mall but certainly doable if you like to walk like we do!  Because the weather was so perfect, we even walked back from DuPont Circle!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 29,
        "expertise": 0.002359700420642,
        "user_cities_visited": 251,
        "review_days": 0.28970427163198204,
        "helpful_class": 1,
        "review_text": "I had to be in DC on a Sunday night and then back again the next morning for work, so I was glad to be able to book this hotel for a great rate on Priceline. The room was GIGANTIC. I loved that there was a yoga mat in the closet as I hadn't brought mine with me, expecting the room to be too small. The toiletries were great, the power outlets both numerous and well located, and I appreciated the many different lighting sources. The next morning, I walked to my office, and wished I lived so close.If you bring a car to DC, note that their parking option is $46/night. My husband was able to find street parking overnight until 7 am, and then moved the car to a 2 hour street spot before he was ready to leave that morning."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.42059145673603504,
        "helpful_class": 1,
        "review_text": "I initially thought the room and location was wonderful, but after my 3rd room change I didn't quite feel that way. 2 rooms had a shower that leaked through the wall to the carpet. The third room did not have working AC and took multiple calls to maintenance to fix. My bill was incorrect on check out day and needed to be changed.  I was unhappy with how the hotel managed each of these issues. I do not recommend this hotel."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 77,
        "expertise": 0.005010587984564,
        "user_cities_visited": 62,
        "review_days": 0.18565169769989,
        "helpful_class": 0,
        "review_text": "The hotel is very conveniently located right next to Planet Hollywood.  Paris, Aria, MGM Grand, and Cosmopolitan are all within a 10 minute walk.  Although the hotel isn't on the strip, it was not an inconvenience.  Some of the strip hotels sit pretty far back off the road (Aria, Bellagio) so the walk was comparable.  The entrance to Miracle Mile is right across the street so we were easily connected with Planet Hollywood and The Axis.The suites in this hotel are huge.  I don't think I've ever thought a hotel room was actually too big until I stayed here.  Everything was clean and well-maintained.  Rooms appeared to be newly renovated.  From my room I was able to see MGM Grand and Wet Republic and the morning sunrises over the mountains were absolutely beautiful.  Definitely better than a strip view.I wasn't overly impressed with staff.  I interacted with the same woman each of the three times I went to the front desk to ask a question.  Each time she seemed a bit annoyed and unhelpful.  I didn't find the taxi attendant to be incredibly friendly either.  Security by the elevators was always pleasant.I did not use the pool but it appeared to be pretty small.  It was never crowded.  I'm not sure what the food options were within the hotel, since I ate all of my meals on the strip.  The only food place I noticed off hand was a quick grab and go breakfast place in the lobby.Prior to check-in, Marriott emailed me a lengthy survey asking about preferences for my stay.  On this survey I noted that someone in my party was celebrating a birthday, and that I would like to be on a high floor (17-38).  My room was on the 17th floor, so I guess they technically fulfilled my high floor request, but I was disappointed that the birthday was never acknowledged by anyone (even at check in).Although I liked this hotel, I didn't feel like I was in Vegas staying here.  My two reasons for selecting this hotel were (1) I am a Marriott Rewards member and (2) it was one of the few hotels on the strip that would allow me to check in under 21.  For these two purposes, I was happy with the experience I had.  If the lobby was a bit brighter and had more activities going on and music playing, I think this property would fit in better with Vegas.Deserves somewhere between 3 and 4 stars."
    },
    {
        "user_review_posted": 263,
        "user_total_helpful_votes": 203,
        "expertise": 0.0036369830283910004,
        "user_cities_visited": 35,
        "review_days": 0.8346111719605691,
        "helpful_class": 0,
        "review_text": "I live very close to the El Cortez and will always be amazed to how much this place has evolved over the years!  This use to be a run down, smoked filled facility with many undesirable people hanging around inside of the facility!  Now they have cleaned up the hotel and casino in all aspects and made this a desirable location to visit in the downtown las vegas area!  The rooms are decent and not usually not over priced!  They have a couple of good places to eat, and a subway for a fast food option!  Siegels restaurant is noted for having the best prime rib in las vegas, and the rest of their food options is noteworthy!  Naked City pizza is a fairly new popular pizza place downtown, as well!They have a barbershop, and a reasonably price massage facilty upstairs.  The music theme here is from the mid 1900s, from the rat pack era!  For example, they play a lot of Frank Sinatra music!  They are also one of the few places that still has live keno!  There are 3 bar areas, ikes bar by the fremont entrance, the lobby bar by the taxi-valet doors, and in the middle the parlour lounge bar, which has live music performers in the evening and night hours of operation!The downsides here is do not come here on the first friday of the month, called first friday here downtown! This place attracts a large bad crowd of people, its is too crowded and too much drama!  Although they have a very good players club set up, there machines are absolutely horrible.  This use to be one of the most popular places to gamble in the entire city, but they have super tightened their machines for quite awhile now.  What upsets me is that they continually advertise that their machines are 28% looser than anywhere else, this slogan is no longer true at all!  I would recommend gamblers to play the table games, if they wish to gamble downtown anywhere!"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 58,
        "expertise": 0.006011062658012,
        "user_cities_visited": 177,
        "review_days": 0.34173055859802803,
        "helpful_class": 0,
        "review_text": "I love this hotel. The Med is located in lower Queen Anne within walking distance to Seattle Center, downtown, the sculpture park, numerous restaurants etc..... Its one of the most reasonably priced hotels in the area and worth every penny. Skip the view rooms and ask for an interior room for a quiet nights sleep. The rooftop lounge is spectacular and affords all the view you'll need. Visit Toulouse Petit, one block away, for an excellent breakfast."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 9,
        "review_days": 0.7168674698795181,
        "helpful_class": 0,
        "review_text": "I loved my stay at the Henley Park - it was perfect for what my particular trip was all about. Solo traveler just visiting friends/family in DC - wanted a place where I could walk down to the National Mall. And I wanted a place where I could treat my friend to an English Tea. After looking for both those parameters I found the Henley Park, and it's a surprisingly good rate for such a great location, too.(I stayed for six nights and each night was different but averaged a great rate.) Done deal!  The room was small, yes, and had no desk, reminded me of hotels in Europe. But I didn't have to work this trip so no matter. If you have to work, try for a larger room with desk. And it had a cute little bathroom, with a great tub, and a window. All sparkling clean.  Great for relaxing after hiking miles around the sights of DC. Comfortable bed. Yes, there was plenty of street noise, sirens, taxi horns, etc but you're downtown, it's to be expected, and I slept fine.  And my friend and I had a delicious, relaxing English Tea in the beautiful front parlor - it turned out BETTER than I hoped, which believe me doesn't happen often! :)  My relatives and friends that had lived in DC many years hadn't heard of the hotel -  I filled them in and recommended it highly."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.073932092004381,
        "helpful_class": 0,
        "review_text": "Had a very wonderful and enjoyable stay at the Aqua Palms. The staff was fantastic. My room was better than I expected. Thank you Aqua Palms staff for your part in a very enjoyable Hawaiian experience. If you are looking for good location and value, I highly recommend the Aqua Palms.  \"Mahalo\""
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 22,
        "expertise": 0.003031070091061,
        "user_cities_visited": 4,
        "review_days": 0.5016429353778751,
        "helpful_class": 1,
        "review_text": "The Drake Hotel, a monumental landmark that entails beauty, historical fact, to stay at the Drake where Kings have gone forth. Never ever forget that this is where hundreds literally hundreds of people that shaped the world in History stayed HERE at the Drake! My name is Carl as many already know, and my writings are based on fact, not FOR the hotel but for YOU! The readers, travelers, people of the world, please let me give you some history on this wonderful Hotel.In Chicago, Illinois is a luxury, full-service hotel, located downtown on the lake side of Michigan Avenue two blocks north of the John Hancock Center and a block south of Oak Street Beach at the top of the Magnificent Mile. Overlooking Lake Michigan, it was founded in 1920, designed in the Italian Renaissance style by the firm of Marshall and Fox, and soon became one of Chicago's landmark hotels, a longtime rival of the Palmer House. It has 537 bedrooms and 74 suites, a six-room Presidential Suite, several restaurants, two large ballrooms, the \"Palm Court\" (a club-like, secluded lobby), and Club International (a members-only club introduced in the 1940s). It is known for the contribution that its silhouette and sign on the lake (Oak Street) fa\u00e7ade make to the Gold Coast skyline. I was there many times and stayed. All still remains. My father and I owned an interior Designing business in Chicago. I many times repaired and installed new carpeting at this beautiful motel as a young man. The people are a complete class who work there and service is the best in the city! Ok now to go on.You actually are staying where the Chicago Syndicate once lived and had offices there. When Francesco (\"Frank 'The Enforcer' Nitti\") Nitti headed the Chicago Outfit in the 1930s and early 1940s, he maintained his office for a time in a suite of rooms. From the 1950s through the 1980s the Drake Hotel maintained its status, continuing to attract several notable guests, and became even more prominent as the Magnificent Mile further developed and the residential Gold Coast saw parts of it, primarily Oak Street, developed with luxury boutiques, fine jewelry stores, and spas. Such development allowed the centrally located Drake Hotel to act as a connection of sorts for the burgeoning, prestigious areas.As far as Movie Stars, Famous people in the films lets talk about them. Besides those as I said earlier who shaped the world? The Drake has been frequented by many heads of state, assorted celebrities, international personalities, and members of the European aristocracy (some as long-term residents) since opening in 1920. Notable guests included Winston Churchill, Eleanor Roosevelt, Presidents Herbert Hoover, Dwight Eisenhower, Gerald Ford and Ronald Reagan. Prince Charles and Diana, Princess of Wales, Elizabeth Taylor, Judy Garland, Hugh Hefner, Owe Lundberg, Walt Disney, Frank Sinatra, Dean Martin, Charles Lindbergh, the Marchese and Marchesa Chiaramonte-Ragusa. Prince Felix Yusupov, Ukrainian President Viktor Yushchenko, King Hussein of Jordan, Indian Prime Minister Jawaharlal Nehru and Julia Roberts. Joe DiMaggio and Marilyn Monroe carved their initials into the wooden bar of the Cape Cod Room during a visit, which can still be seen today. Diana, Princess of Wales, stayed at the Drake Hotel during her only visit to Chicago in 1996, one year before her death.Scenes from the movies Risky Business, My Best Friend's Wedding, Hero, What Women Want, Continental Divide, Flags of Our Fathers, Wicker Park, Mission: Impossible, and Carol were filmed or at least set at the hotel. Mission: Impossible mentions Jon Voight's character as having stayed there shortly before the events of the film. Agent X season one partially revolves around photos the Vice President Sharon Stone receives of her deceased husband having an affair at the Drake.There is even a story that According to local legend, John Drake (1826-1895) (the father of this hotel's founders) was standing with a hotel owner watching the Great Chicago Fire of 1871. The owner, seeing his hotel threatened by the flames, offered to sell it for any price. Drake noticed that the wind direction was changing and made an offer and so founded the Drake Hotel. If this were true it would have occurred 49 years before the hotel's founding. The story is possibly confused with the interim New Tremont House purchase by John Drake, at the time of the Great Fire.Visitors to Chicago are often drawn to Afternoon Tea, a tradition that dates back to 1840. The Empress of Japan, Princess Diana, and Queen Elizabeth II have all participated in the custom.[citation needed] Tea is held in the Palm Court, which is all-white. The hotel has a specialty custom-made \"Palm Court\" blend, which is made out of four teas: Indian Assam, chocolate notes from Chinese Keemun, Ceylon, and a Formosa Oolong. Live harp music occurs Wednesday through Sunday. In 2013, USA Today ranked the Drake Hotel as one of the best hotels for afternoon tea in the country! I'm sure you were all aware of that, were you?As far as Historical fact on the owners and such, Second-generation hotel magnates Tracy Drake and John Drake (1872-1964) acquired the property from the estate of Potter Palmer in 1916. The building was financed by a syndicate of family friends including members of the Palmer, Armour, Swift, and McCormick families and the hotel's architects, Benjamin Marshall and Charles Fox. Including the land, construction, and furnishing, the Drake cost $10,000,000, which in present-day dollars is rough $120 million.At the time of its completion, the Drake provided a transition between the fashionable Gold Coast residential area and the new commercial North Michigan Avenue. The building's Walton Place main entrance avoided the commotion of the commercial thoroughfare and increased vehicular access. The Drake brothers upheld the family reputation as the main focus of social, commercial, and political life in Chicago with its ownership and management of the city's two most prominent hotels as Michigan Avenue bookends.The Drake served as the original studios of radio station WGN when it was renamed from WDAP in 1924.William Drake and his wife Elizabeth lived at the hotel for several years until the family lost the property during the Great Depression.Well, now you have a little rundown on Chicago's Wonderful Drake Hotel. Absolutely gorgeous architecturally, I think when I stayed there the walls would speak of the past they have seen.To walk and stay where those of prominence once stayed..{even if they were syndicate            } brings you to days when the world was a little more cautious or was it? I bet Frank {The Enforcer Nitti            } would have something to say about that!Maybe you will see the lovely Marilyn Monroe! Fantasize of the past and just love all that surrounds you.Comfort only the best, service beyond compare, Scenery is just WOW! Walk with past kings, movie stars, Military Giants, Presidents, and see why they chose.....The Beautiful Drake Hotel.Oh and tell em Carl sent ya. God Bless you all."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 43,
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        "review_days": 0.893209200438116,
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        "review_text": "This hotel is very well located right across from the park in Michigan ave.   It\u2019s a grand old place fallen to disrepair but the rooms are comfortable enough.   Hot water takes forever.   I gave it a low rating because it came out to be SO EXPENSIVE by the time they added taxes and many other fees, $200 a night for one person.    Barely worth half of that."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.365826944140197,
        "helpful_class": 0,
        "review_text": "Wonderful location! They were having an incredibly busy weekend so rushed to get our room ready and left a few dirty places in the bathroom. For the price, the room should be impeccable. We usually stay at the Four Seasons but wanted to try something new. It was nice but not the Four Seasons."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.046549835706462005,
        "helpful_class": 1,
        "review_text": "No one at the door to help with your bags, no concierge on a Saturday, front desk staff unable to assist with tourist attactions or dinner reservations. Very disappointing and not what you would expect from a hotel by Marriott."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 40,
        "expertise": 0.002444874184799,
        "user_cities_visited": 31,
        "review_days": 0.496714129244249,
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        "review_text": "Cast aside your political persuasions and prepare to be spoilt.We'd stayed in the Maldives a few holidays ago and have since found ourselves searching for that 'next level' experience, to no avail.  Enter Trump waikiki.How?  Personal service (you're always addressed by your name), guest comes first mentality and nothing is too much trouble.You're greeted with valet parking, leis and a hostess with chilled and scented face towels, just a taste of what's to come.  You check in.  If they can upgrade you, check you in early.....  no need to ask, they'll do it.  They want to exceed your expectations.Your hostess will then give you a short tour of the hotel, after which you're escorted to your room.  The amenities are explained and i love that they emphasise, if you need anything, don't hesitate.  They even told us not to wash the dishes, house keeping will take care of that.Our children were made to feel special with mini robes, slippers, toiletries and a take home teddy.The rooms themselves are excellent. Our two bedroom suite had ocean views, a lovely kitchen with wine fridge, two lavish marble bathrooms, luxury toiletries (bath salts, sugar scrub etc).The hotel pool is an infinity pool, and while on the smaller side, its perched over the street with views of the beach, worlds away from anywhere.The gym is adequate, with special little touches like cold towels, lemon water and free fruit.For trips to the beach, stop at the concierge for a beach bag with towels, water and a snack.  They also have boogie boards and surf boards for guest use.We did not try breakfast, as this is at an additional cost and there are many restaurants within walking distance.  We did indulge in a 9pm dinner one night.  It was one of our best meals in Hawaii and what's more, everything is half price after 9.So does the hotel have any shortcomings? The location is excellent, but not beachfront.  Parking is valet only.  The hair dryers are awful.  No mini bar, the pool could be bigger, the gym could have a better view and the accommodation could have be cheaper.Nonetheless, the everything else is so positive that these small imperfections are inconsequential. Furthermore, the things that made our stay special could be easily replicated elsewhere, with little expense.  We've stayed in similarly priced hotels that just don't compare.So, if travelling to waikiki, put this place on your 'must stay' list, not just a hotel, it's an experience."
    },
    {
        "user_review_posted": 1,
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        "review_days": 0.646221248630887,
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        "review_text": "I always like trying a new hotel. I want good atmosphere, nice clean bathroom, comfy bed and a window to the outside. This had it all. Comfortable, spacious room with a mini fridge for your own stuff. I dont like the mini bar crap, where you cant keep your stuff cool. Didnt make it to the restsurant but it looked fun with cool propane fireplaces and an outdoor patio. Location is great, you are walking distance from most of what you woukd be looking for in seattle."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 2,
        "review_days": 0.9140197152245341,
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        "review_text": "This hotel was close to everything - amazing food - and pool area - plus On The Record - Speakeasy!!!! It was an ideal situation - and affordable/non-stop fun!!!! The concert venue and ease/quality of the venue were excellent - plus - it was Janet!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 23,
        "review_days": 0.19550930996714103,
        "helpful_class": 0,
        "review_text": "Stayed here for 3 days at family premier north towerPro:Great location (near to the favourite shopping mall)Night market in front hotelNice swimming poolHelpful reception and conciergeContra:Breakfast not so many choicesAircon can't lower the temperatureWater pressure from the shower too slow"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.9726177437020811,
        "helpful_class": 0,
        "review_text": "The lobby area is nicely appointed, staff were helpful and courteous.  Morning coffee is a nice touch.  I bought a room/rate with valet parking for $5 (normally about $50!!!!!!!), but of course the room rate was adjusted accordingly.  Valet service for parking was nice.However this appears to be an older remodel/conversion from an apartment building to hotel.  Consequently the bathroom floors have been raised about 12 inches, which means you need to really step up to get to the bathroom.We stayed on the 2nd floor, a small room and bathroom with a king bed.The hallways tend to bring a lot of noise into the room.  Other guests closing their doors, etc.  We were woke up early (about 6:30AM) because of people leaving.Of course, there  are lots of add on fees.The wood window blind in the bathroom was quite dirty/water stained because the sink is adjacent to the window.  It should be regularly cleaned to keep water, soap, and toothpaste stains off.Overall, we felt the price to value to be low for this hotel."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 9,
        "review_days": 0.5328587075575021,
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        "review_text": "We stayed 2 nights to do a little sight seeing while passing through. We wanted to be close to Millennium Park and a short walk to the My First Lady architecture river cruise. Even did a little shopping. All within walking distance. Great location for this stop!Room was modern, clean and roomy. We had a room with 2 beds and large bathroom. Upgraded us to 2 beds and included wifi as SPG members ... thank you!One negative ... it is beside the train which you can hear as it passes. Although this didn't cause us any trouble with our sleep.Parking available in the same block ... tip ... use Spot Hero!! We pre booked our parking for 1/2 the price available. It was so nice to put in an address and drive to your parking location - no stress.7-11, McDonalds, Starbucks, Duncan Doughnuts and Subway on the corner.Dinner ... highly recommend Lloyds Chicago. We had the enchiladas and roasted cauliflower salad ... delicious."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 10,
        "expertise": 0.001756932243526,
        "user_cities_visited": 6,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "Stayed here for 7 nights. Clean room, great location. Enjoyed the complimentary snacks and drinks in the lobby as well as the reusable water bottles and water dispenser, which no doubt saved us a lot of money in buying new bottles on a daily basis when we were out and about. Only thing was that the tv either worked or didn\u2019t. Not sure if it was the remote or the tv. Downloaded the Club Quarters app as advised to use the built in remote but this didn\u2019t work consistently either. Not a massive problem but it\u2019s nice for a bit of background noise if nothing else. Unfortunately we were woken at 7am on two occasions during our stay by a few people protesting the hotel across the street. They had the megaphones out and were at it for a couple of hours. Read online that this has been going on sporadically for several years. However, set of ear plugs and some noise cancelling headphones drowned them out sufficiently. Would definitely stay here again"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 9,
        "review_days": 0.296276013143483,
        "helpful_class": 0,
        "review_text": "This was possibly one of the nicest hotels we've stayed in in years. We took our 2 oldest grand daughters (11 and 12) to the city for a 5-day stay (their 1st ever to Chicago) It was a 5-day stay. We had a room on the 16th floor with some views to Lake Michigan. The staff was outrageously professional, pleasant and helpful, admitting at one point they had no beach towels for the 3-block walk to Lake Michigan for swimming. They quickly offered extra hotel towels for our needs.This hotel ism located in a very \"tony' part of town with 4 of the top 25 restaurants in Chicago (there are more than 7400) nearby, including the Original Pancake House, Gibson's ( a top tier steak house) nearby and Nico in the hotel itself.The interior of the hotel is very modern and chic, while we found the price of our room to be most reasonable.I would recommend it to all people, due to it's location to shops, the lake, EL trains,restaurants. It is an easy walk to the Old Water Tower, John Hancock Building, Navy Pier and more.On a scale of 1 to 10, I would rank The Thompson a 15!!!!!!!!!!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 24,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 101,
        "review_days": 0.7573932092004381,
        "helpful_class": 0,
        "review_text": "Booked the Mayflower through Marriott as a prepaid rate and got an excellent deal. Hotel is beautiful but a little worn around the edges. Staff is wonderful and accommodating. Edgar\u2019s restaurant is ok, but there are many area restaurant options available that are better. We enjoyed our stay and would be back."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 7,
        "expertise": 0.000808156716796,
        "user_cities_visited": 16,
        "review_days": 0.172508214676889,
        "helpful_class": 0,
        "review_text": "The beds were clean and comfortable and easy access to the Strip. A continental breakfast was included (on weekends?).  Upon check in we were also given a couple drink coupons and an appetizer at their bar on site. We tried a couple items, but you've got to see the pretzels - they are huge. Nice touch!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "The service was exemplary. Colin, who checked us in, took great care to make sure we had a map of the city plus knew how to get where we were going. He made sure we had a room with a decent view, and he took care of a few last minute requests quickly. The front desk provided us with extra umbrellas when we got caught in a rainstorm, and the people out front and working valet were really polite and friendly.The location is within walking distance of fantastic restaurants, shopping, and sites. If you need another mode of transportation, there is a train station very close by, and cabs are always available.The pillows are super comfortable, so are the beds. The blackout curtains REALLY do the trick."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.9359255202628691,
        "helpful_class": 0,
        "review_text": "We were pleased with our suite, the restaurants and location of this hotel. We used to stay when it was the former Lady Luck.Want to mention Mary, greeter in the Freedom Beat Restaurant. She is so kind and pleasant! She is a pleasure to meet! We ate in Freedom Beat many times.  All great!All staff were very kind and considerate.We ate at the Triple George Steakhouse multiple times and enjoyed it each time. Food is great and service is awesome.Also the Pizza Rock is a great place to eat.Also hope they make their casino larger. It is nice place to gamble though!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.198795180722891,
        "helpful_class": 0,
        "review_text": "room was awful, we booked the queen bed single and there was barely room to walk and maneuver around the edge of the bed and a small desk. standing shower only, chipped finishing. No fridge or microwave. They have extra small fridge that you need to call reception to get. no roll away beds. Overall could not believe this was ranked as a 4 star hotel, we actually asked the receptionist and she said \"because we have spa facility etc...\"WOULD NOT recommend this hotel to anyone."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 4,
        "review_days": 0.625958378970427,
        "helpful_class": 2,
        "review_text": "Good service and great location.Friendly staff Rin, Firn and Aung. And near Shopping mall BTS .Your hotel full facilities on 8fl. I'm so happy to stay here.for next time we back again I gonna choose your hotel"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 15,
        "expertise": 0.001290114497661,
        "user_cities_visited": 30,
        "review_days": 0.48302300109529006,
        "helpful_class": 0,
        "review_text": "All of the staff (front desk, cleaning, anyone met in the building) was friendly and greeted you every time.  From previous Hyatt Place stays, I thought the staff would be more \"bare bones\", but it was not.  You cannot beat the location of the hotel - within walking distance of great restaurants, the museums, White House, and train station.  We felt safe walking this neighborhood in many directions.  We had a King w/ sofa room and it was very spacious for the two of us.  If you can sleep through mild street noise, request a room at the front of the hotel - through the floor to ceiling windows you can people watch, etc.  The hot breakfast was a cost and time saver for us.  Would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.9375684556407441,
        "helpful_class": 0,
        "review_text": "We stay regularly at Roda Amwaj, they\u2019re location and facilities are good. Their people are also good, especially Mr. Farouk the manager & their concierge Mr. Subash , they made sure we were all looked after & we only visit again when they look after their regular customers."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 5,
        "review_days": 0.7897042716319821,
        "helpful_class": 1,
        "review_text": "My husband and I recently visited Hawaii for the first time. The Moana Surfrider sits right in the heart of Waikiki beach, surrounded by infinite blocks of luxury stores (i.e. Louis Vuitton, Chanel, etc.), restaurants, and other hotels. This historic property was so cute and charming, and was beautiful on the inside and out (it also helped that it was decorated for Christmas). We were able to walk right out to the beach from the lobby and enjoy the gorgeous views from sunrise to sunset. Our room itself was a Historic Banyan Room with a city view. The room was average in comparison to the hotel, and being right on the street was rather loud throughout the night. The bathroom was also pretty small. One thing I recommend is getting Beach Club Lounge access which provided us with a delicious buffet breakfast every morning (eggs, potatoes, fresh fruit, pastries, banana bread, oatmeal, and more), as well as pupus and snacks throughout the day (until 8pm). If I stayed here again I would recommend an ocean view room on a high floor, as to avoid the noise."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 22,
        "expertise": 0.005511129694477,
        "user_cities_visited": 20,
        "review_days": 0.025191675794085003,
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        "review_text": "V last min we decided to escape the NYC winter and visit San Fran for two nights, with two kids (1 and 3) in tow. This review is the family friendly review I'm always looking for when deciding on hotels to stay in! Note we only saw a few other kids at the hotel it's generally couples/business folks but it worked well for us.Hotel was modern, luxurious and perfect for a wknd break, close enough to sights (we walked to the Marketplace pier and ate oysters at sunset, easy walk to union square and we walked through China town to pier 39 - quite a walk but we loved it and weather was amazing!). There's a carousel, playground and a children's museum based on imagination which was really cool just two mins away, highly recommended!Check-in was super friendly, they had given us a larger room. What I appreciated most was the little personal touches - at check in they wheeled out a bunch of cuddly toys and told the kids to choose one each; they had set up a range of love candies for valentines for ppl to help themself; we were sitting by the bar area with the kids and they brought over extra fruit without asking when they saw the kids enjoying some strawberries from our drinks. Just generally thoughtful staff and great service.Room was lovely size with all mod cons (including Keurig coffee machine!), no bath tub which was a little tricky with the kids but not a show stopper. We opted for breakfast which was steep but decent selection and patient staff with the kids throwing food and tantrums simultaneously! Spa area looked great we wanted to use the pool but water was too cold and there wasn't much for kids there eg floats etc,, so opted for the jacuzzi which was fine but too hot for the kids.It was the perfect hotel for us, modern, luxurious, family friendly and we felt like we managed to have a relatively grown up break with the kids (ha ha!) and we couldn't have had a better stay."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 6,
        "expertise": 0.000829320206582,
        "user_cities_visited": 10,
        "review_days": 0.633625410733844,
        "helpful_class": 0,
        "review_text": "We visited Bangkok on vacation n were booked at Aetas Lumpini. The rooms were very nice- large, all the comforts needed, fantastic shower, all the amenities we didn\u2019t even think o. But the best part was the staff- incredible service- booked restaurants, spas, and toursNicely locatedNot much variety at the restaurants in the hotel and the other negative was we could not work the tv"
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 33,
        "expertise": 0.001320124209895,
        "user_cities_visited": 52,
        "review_days": 0.492332968236582,
        "helpful_class": 0,
        "review_text": "Stayed for 3 nights in mid May. Rooms are clean and spacious, good bathroom. Staff are very pleasant and willing to help. A bit out of the centre of the city but a taxi ride is only $15 - $20. ( approx. 10 mins ). Plenty of pubs and restaurants within walking distance."
    },
    {
        "user_review_posted": 264,
        "user_total_helpful_votes": 139,
        "expertise": 0.0024458420684830002,
        "user_cities_visited": 199,
        "review_days": 0.732749178532311,
        "helpful_class": 1,
        "review_text": "The hotel was ok overall but be aware that your experience will vary greatly depending on which tower of the hotel you stay in.  The Northwest tower is more up to date with larger rooms and better amenities.  The Southeast tower is very old, outdated, the air conditioner doesn't work well and my brother's room needed to be fumigated for bugs!  We were able to get moved after the first night due to our status but if you have any option, make sure you choose wisely.  Outside of that, the location is perfect and pool is decent."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 30,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 14,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "The room was abit small for Twin room the breakfast area smelled of bacon which was very strong and it had very small variety for muslim food i was dissapointed as i felt sick in the morning and couldnt enjoy a breakfast other then that location was good"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 12,
        "review_days": 0.009857612267250002,
        "helpful_class": 3,
        "review_text": "Being our first trip to Hawaii for my 50th, we decided to stay 4 nights in Maui followed by 9 nights in Waikiki.  We took the advice of friends who travel every year and stay in an Ocean Front Room at the Circle.  WOW the view from our 10th floor room was spectacular!  To have this view in any other hotel would cost an absolute bomb.  Being Aussies, we loved that the beach was across the road and we were close to everything, especially after a half day trip out we would come back and go straight to the beach.  We had been told the rooms were quite small, but we were pleasantly surprised as they were perfect for the two of us, comfortably fitting all our shopping bargains from the Black Friday Sales lol.  The room was clean, bright and quiet.  When we eventually get back to Waikiki this will definitely be the hotel we will stay in again!  Its amazing since we returned the amount of people who have said \"Thats where we stay!\""
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 43,
        "review_days": 0.2092004381161,
        "helpful_class": 2,
        "review_text": "This Hotel is just across the street from the Beach. We stayed on the 25th floor. Room had two beds and a great view of the ocean. Check in was fast. Close to shopping, bars and restaurants. Room was very clean and the maids were in every day, they took care of our room very well. First time I have stayed here, I really like the location."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 25,
        "expertise": 0.008559133683264001,
        "user_cities_visited": 13,
        "review_days": 0.215772179627601,
        "helpful_class": 1,
        "review_text": "This was our first stop in Waikiki in about 7 years as we usually head straight to other islands and without the Halekulani, it may have well been our last!  This hotel is a quiet, relaxed, beautifully maintained hotel with exceptional service levels.  We enjoyed geting out into the hustle and bustle of Waikiki, but, even enjoyed more returning to the pool with terrific poolside service or for a cocktail at House without a Key.  We had connecting ocean view rooms with partial views of Diamond Head.  They were beautifully furnished, well kept and perfectly clean.  The turn down gifts were just the icing on the cake!  We travelled with our two children, aged 6 and 9 and at all times felt that they were welcomed and well catered for. I had seen other reviews suggesting that this was a hotel where children would find it hard to be themselves, but in no way did we find this to be the case.  Would return here in a heartbeat!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 17,
        "expertise": 0.007392695575416001,
        "user_cities_visited": 4,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "When we first arrived, we had a deluxe queen.  There was nothing \"deluxe\" about it!  It was basically a closet with a queen bed in it.  There was no point to even having a window in the room, because it just was up against the other wall of the hotel without any light coming in.  It was awful.  I knew I would not be able to spend three nights in that room without losing my mind, so I went down to the front desk to ask if there were any upgrades available.  Thankfully, there was one left.  She gave us the room key to go look at it before we decided to move.  WHAT A DIFFERENCE!  It was an additional $45/night for the new room but worth every cent compared to the last room.The staff there was beyond wonderful.  They were always willing to give us directions, recommendations, etc.  I highly recommend the hotel!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 18,
        "expertise": 0.001831623082864,
        "user_cities_visited": 23,
        "review_days": 0.24260679079956102,
        "helpful_class": 1,
        "review_text": "I stayed here for 2 nights after deciding on a quick weekend getaway with my wife. Nice reception area and friendly staff but that is where it ended.The elevator system is a nightmare. We had the elevator fail twice in the 2 days leaving us stuck. After ringing the alarm from inside the elevator an employee answered with what room are you in we will send someone to the room??  We have a very crowded not enjoyable attempt the 1st evening at using the executive floor lounge for a drink. The 2nd evening we could not even get a seat never mind attempt a snack. I ended up making a drink and tempting fate with the elevator system to return to my room.As a platinum member breakfast was included but the over crowded restaurant and obviously flustered staff resulted in us walking out...It's a long way from what I expected and does not come close to some of the other 5 star (really) establishments"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.38663745892661505,
        "helpful_class": 0,
        "review_text": "we drove right by it. sign should appear sooner on the circle coming from the right.it was clean and the staff was very hospitable. Bar was excellent.was a little disappointed in the food.excellent valet service."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.653888280394304,
        "helpful_class": 1,
        "review_text": "This hotel is awful. The only thing decent was the dinner we ate on the first night - EVERYTHING else is far below a general standard. If you don\u2019t need sleep... stay here. If you are happy with poor service - stay here!If you have a family... DO NOT STAY HERE!The rooms are outdated and very noisy, parking is a 15 minute walk away and the rooms stink of weed!We were not offered a change of room and had 3 kids with us.Think before booking.Don\u2019t think I will ever stay in a Best Western again."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 21,
        "expertise": 0.004987311044907,
        "user_cities_visited": 12,
        "review_days": 0.137458926615553,
        "helpful_class": 2,
        "review_text": "The rooms at the Platinum are large, clean and comfortable with a sitting room, Kitchen, Bathroom with a huge bath and very comfy soft beds. The views vary, you could get a view of the strip or partial, a view of the mountains and airport or if you are unlucky a view of an electrical sub-station. We had a view of the mountains and airport that we found great as there is a lot of interesting things to look at, including when we were there Airforce One taking off. If you require a washing machine in your room make sure you book the correct room as I believe a fellow holiday maker with children didn't have one. Believe me it is highly beneficial to have one near and handy after a long tour!The Platinum is 1 1/2 blocks from the main strip, but it is a long block. Everything is BIG in Vegas so it always take longer than you think to walk anywhere, so to walk to the strip it takes about 15 minutes. When you require food and beer you won't do any better than going next door to Ellis Restaurant, the food is all great and they make their own beer, the best I have ever had in the US. If you require provisions for the fridge also next door is a couple of convenience stores.There is a outdoor/indoor swimming pool that is safe and not busy, the children loved it. There is also plenty of shade, something that you don't always get at other hotels in vegas. The indoor pool is a bit chilly due to the air-conditioning.Now for the grumble - We stayed for 3 nights, all included room service. We obviously were presented with a nice, clean room on our arrival, we also had room service on our day after, the next we had none! So, in the afternoon after a day out we informed reception that our room hadn't been made up. So so  sorry they said we will send someone up shortly -- Ok we said so off we went to the swimming pool for a couple of hours. Came back, still no room service, so we notified reception again. So so sorry they said again we will send someone up straight away. No don't bother as I have already had a shower and dried myself with the used towels from the day before and my children are now in the bath, not convenient. After some nagotation as they \"don't do monetary compensation\" we did manage a free breakfast and a slightly later checkout.Now the grumble is out of the way I would highly recommend this Hotel. I have stayed at two other hotels in Vegas that are on the strip and this on surpasses those for two main reasons.1, The strip hotels will fleece you, they are setup to extract as much money from you as possible.2, The Platinum is far better value for money and you will get a lot nicer rooms. The Hotel is not so glamorous but the rooms are.I would of given this hotel an excellent rating if we would have received full room service. Overall I would definitely stay here again if travelling to Vegas with my family."
    },
    {
        "user_review_posted": 388,
        "user_total_helpful_votes": 158,
        "expertise": 0.001866658476574,
        "user_cities_visited": 136,
        "review_days": 0.305585980284775,
        "helpful_class": 0,
        "review_text": "This is a great hotel.  The property, the location, the rooms are all 5 starts.  The service is first class also.  Service here is a real attribute that sets this place apart.I would certainly start here again.However - Some drawbacks to note:@ pool - very nice in terms of size temperature and service.  Yet they need a better way to sort out the pool chairs.  you need to be a very early riser to get a good spot otherwise what's left is at a back rows and in the sun.  The obvious issue is not enough It is sun umbrellas.  There about 59 umbrellas and twice if not more chairs. This pool sitting issues is the reason why I think this hotel is not 5 stars.@breakfast - the buffet is surely not 5 stars in terms of food quality and variety and the whole setting.  The other restaurant is however fantastic for breakfast.@beach - not part of hotel so no sitting arrangements by hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6670317634173051,
        "helpful_class": 1,
        "review_text": "We had a group of 10 stay last week, and as I cannot speak for the rest of my group,I was not pleased with the experience.We were on the 32nd floor so street noise was not an issue other than the band that was playing down below at the event center (32 stories down and it seemed like it was right outside the window).  Also, our neighbors on either side sounded like they were right outside our window for some weird reason-I\u2019m guessing poor construction of the walls. One of our friends was on the 26th floor and had construction going on right out in the hall at 7 am which is obviously a problem when you are enjoying Fremont Street until early morning.HOUSEKEEPING was virtually nonexistent except for early morning vacuuming in the hall and dropping off unfolded towels -that we requested since we had a room with 2 beds and 3 people and only 2 towels, hand towels and wash cloths. We had a pile of used towels,hand towels and wash cloths right below the shelf where the unfolded ones were put, yet they were not picked up at that time. The trash was  also not taken out.  We all showered before bed so changing the sheets wasn\u2019t an issue, but the soiled towels and trash needed to be taken.The pool was not working so we were instructed that we could use another hotels pool, but that hotel was not close to us and we really didn\u2019t want to walk down Fremont Street in our bathing suits and then walk back wet- just didn\u2019t sound very appealing.  So that was disappointing.I know there is a \u201csystem\u201d for which the waitress brings drinks, but it is lacking.  So for the most part we were left to purchase our $8 drinks at the bar- if we could be noticed by the bartender.  At one point, when it was not busy at all, I stood there and waited and actually asked another patron if they could see me because the bartender acted as if I was invisible, so I finally gave up and went to another hotel bar to buy a drink.To add insult to injury, I -needless to say- left quite a bit money in this hotel and was unable to keep gambling after we checked out, and I leaned over and laid on my friends lap and was told I couldn\u2019t do that.  Well I\u2019m sorry that we spent too much money in your crappy hotel that I was tired of wasting it and just tired from not sleeping in the uncomfortable rooms that I tried to get comfortable for a few minutes while waiting for my friends to gamble before our flight.  (There were no other people that looked like they wanted to sit there so that wasn\u2019t an issue, and we did not look like \u201csquatters\u201d- it was insulting. So my group left hours early to the airport where they don\u2019t mind if you try to get rest-instead of giving anymore of their money to your machines. Next time we are in Vegas we will be staying at one of the other hotels where we have been much happier in the past."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 6,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 19,
        "review_days": 0.613910186199342,
        "helpful_class": 1,
        "review_text": "The hotel is very nice and the room is comfortable. We are on the 19th floor. Great location. There is a disco or party going on somewhere in the hotel. Might as well be on my room. I can make out every word in the songs. After being up 30 hours this is not how I wanted to end my day. Might be one of my worst hotel experiences ever."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 13,
        "expertise": 0.0019255889775150001,
        "user_cities_visited": 8,
        "review_days": 0.348849945235487,
        "helpful_class": 0,
        "review_text": "I rather reluctantly stayed here while I was attending some meetings in town - listened to some friends, but I'm glad I ignored their \"warnings\" - this place was very nice - the rooms were clean and comfy, the staff was very accommodating, even the hotel restaurant was good with good value!  Central to everything I wanted to do.  When I go back in April I will definitely book there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.69934282584885,
        "helpful_class": 0,
        "review_text": "I have traveled to South Beach many times over the past few years and normally stay at larger hotels for improved commodity. My sister decided to give this smaller \u201cboutique\u201d type hotel a try for its proximity to the beach- and glad I am that we did! Rooms were comfortable, the hotel was not overcrowed even throughout the 5 days that we were there and best of all, exceptional service from the hotel staff. Radaha at the front desk was extremely pleasant and sweet- and shes also pregnant and has an incredible aura- what a delightful personality she offers to hotel guests. Javier who also worked the front desk in alternating shifts day and night offered 5 star service- extremely curteous, friendly- I noticed he would ask different guests how their stays were going and how they were enjoying their time at Sobe. It is associates like this one that are the glue and grease of successful companies as they take time to build relationships with the customers, which would lure them to return in a future visit. I definately intend to return with family and friends and hope to see Javier and Radaha in supervisory or management positions for my next return! Kudos to them!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 6,
        "review_days": 0.23603504928806102,
        "helpful_class": 2,
        "review_text": "This hotel does not live up to expectation. For this price we expect comfort not luxury, unfortunately this is not the case. We booked a double Urban View. Our room was so small that one side of the double bed was pushed up against the wall housing the air conditioning unit and vents with the result that one side of the bed was absolutely freezing. It was not possible to sleep with the door open because of the noise ( no fault of the hotel) also as a result there was only one night table and lamp.There was insufficient light in the room...3 fixtures, probably about 60 watts each, not enough to read anywhere in the room. When we asked for extra lighting another similar lamp was provided very punctually.There is a $25 boutique fee which is supposed to cover the newspaper, aroma concierge, beach gear etc....none were offered. We saw no juice bar and breakfast was very limited as is the breakfast seating in the lobby. The hotel has no pool.Location is excellent and staff were friendly and helpful but for the price I think that one can do better.Please note that this is the only negative review I have written about any of the properties we stayed at during our 3 1/2 week Hawaii trip!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.546002190580503,
        "helpful_class": 0,
        "review_text": "Beautiful property and view of the lake.  Clean rooms. Walking distance  to nice restaurants.  Also appreciated the free shuttle service to Pikes Market.  Free breakfast and Parking is a bonus. Staff is also very friendly"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 8,
        "review_days": 0.366374589266155,
        "helpful_class": 1,
        "review_text": "We found the Ohana Waikiki East a great place to stay. Close to the beach, opposite the market place which allowed us to buy food to keep in the fridge to cut down on food costs. Friendly and helpful staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46495071193866305,
        "helpful_class": 0,
        "review_text": "Who is staying at the Hyatt during our anniversary celebration the staff and concierge was wonderful and helpful the breakfast was very good and the restaurant was good and convenient ,the hotel is located close to everything"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 6,
        "review_days": 0.054764512595837006,
        "helpful_class": 1,
        "review_text": "I cannot stop raving about our stay at Hotel Nikko! The best customer service, amenities and location in San Francisco! We ordered and reserved our hotel online- there is an extra charge to have wifi- go for it. We did not valet our car since it is a bit spendy but there is a nearby parking garage that charges $35/day I believe. We asked for a higher floor and were rewarded with an 18th Floor room with a view of the bay (in the distance, but it was beautiful) and awesome city views. Our concierge recommended a nice Sushi restaurant for dinner (SanRaku- check it out). The pool and spa are nice, the steam and sauna rooms are awesome! The hotel is located in Union Square area- short walk to the Cable car station and just 1 1/2 miles to Pier 39."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.701533406352683,
        "helpful_class": 0,
        "review_text": "This hotel is recently renovated and has very nice rooms en fast wifi. We stayed here for 5 nights and had a really good stay. Breakfast is huge with a great varity of products from European and Azian origin. The hotel is within 20-25 minutes from most sightseeing highlights by taxi or tuktuk. Special compiment for Chaliaw, the head concierge and his team, they were realy service-minded and every day trying to make our day more confortable."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 20,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 4,
        "review_days": 0.39375684556407403,
        "helpful_class": 0,
        "review_text": "Although I was only there for one night, I had an absolutely fantastic experience. The staff was extremely friendly and efficient. Anytime I needed anything, I was greeted with a warm smile and eagerness to assist. The hotel was beautiful and the room was presentable, comfortable, and extremely well-kept. It was my first time staying here, but it most certainly will be my go-to for any trips to DC."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 41,
        "expertise": 0.002053260030031,
        "user_cities_visited": 174,
        "review_days": 0.254107338444687,
        "helpful_class": 0,
        "review_text": "This hotel is very well located close to Dupont Circle, the Metro and many restaurants. The room had a nice view of Conn Ave. I would stay here again, but had a few concerns.  One, the bed linens did not seem clean.  I requested that my pillow cases be changed, but am not sure they ever were.  The coffee supplies were not replenished unless I requested it, and it took two calls to do so.  The toiletries were not replaced after the prior guest, and there were half empty shampoo bottles, etc., plus I stayed for several nights and only received one bar of soap."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.791894852135816,
        "helpful_class": 0,
        "review_text": "Clean and hygienic place. Nice ambiance in the lobby and dining area. In the heart of the party place, in the middle of the shopping street at Khao San Road.The hotel has beautiful eateries around it which functions almost all night."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.44578313253012003,
        "helpful_class": 1,
        "review_text": "Very satisfied first-time visitor to this hidden gem close to Ala Moana Shopping Center and Ala Moana Beach (not nearly as crowded as Waikiki).Izabella at the front desk ensured my stay was as pleasant as could be. My room was more than adequate for its reasonable price point; the service, warm and attentive.Although many of the furnishings could use some updating, never have I slept in a more comfortable bed \u2013 the body pillow was a nice bonus! Will definitely be returning upon my next visit to Honolulu!"
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 50,
        "expertise": 0.0022930793575880004,
        "user_cities_visited": 27,
        "review_days": 0.694961664841182,
        "helpful_class": 0,
        "review_text": "The good: we were allowed early check in, the room was clean and the location was great.The phone had USB charger, which was handy since my other one didn't work.Please see the photo of where it is located, tricky to find. Beds were clean and comfortable, the curtains blocked the light well.The bad: Unfortunately with the great location comes the early traffic noise and frequent sirens of trash trucks and emergency vehicles. Although significantly reduced by the double glazing, this made it challenging to sleep. Loud aircon and fridge noise didn't help either. Decent door kept some of the corridor noise out.The shower needed repairs and there was some strange substance on the bathroom ceiling that shouldn't have been there (see the photo). I wouldn't recommend breakfast in the downstairs diner (Our breakfast \"experience\" was refunded without questions asked.) Plenty of cafes outside though, just look out for busy ones."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 15,
        "expertise": 0.002031530917563,
        "user_cities_visited": 56,
        "review_days": 0.542168674698795,
        "helpful_class": 0,
        "review_text": "Overall room size and cleanliness was good, however coffee maker / hot water need to be upon request (although its free).  First time request was fine, that took 15-20mins, however the second time, we need to call twice... seems like it was forgotten.  And overall took nearly 1hr for the coffee sachet to be delivered.AC noise was bit too loud.  Bottled water given was 1, despite 2 of us checked in.  And also shampoo/conditioner."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 1,
        "review_days": 0.397042716319824,
        "helpful_class": 1,
        "review_text": "This small quaint hotel is just 2 blocks from Union Square, downtown San Francisco. The location is excellent for shopping, dinning, business meetings and tourist attractions. No need for a car here as it is within walking distance to many of the city's most popular hot spots. Transit is close by so transportation via bus, Bart, Muni or ferry is convenient. While the rooms are quite small, they are well-appointed and comfortable. The staff is very attentive and helpful. This hotel is a great value for a prime location in San Francisco."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 7,
        "review_days": 0.33296823658269403,
        "helpful_class": 0,
        "review_text": "The George is a very welcoming experience in a fabulous location (2 blocks from Union Station). It is within walking distance from the Capital Building (3 blocks) and the entire Mall. We always love staying at a Kimpton; The Burnham is our Chicago favorite, and The George is our D.C. favorite. The restaurant is fabulous: calm, relaxing, varied menu, great food. The staff is always warm, inviting, and helpful (as are all Kimpton staff; they have a knack for hiring people who care about the hospitality industry). The rooms are comfortable and well-maintained. Great wine was served, and the lobby is an enjoyable place to sit and people-watch out the window. Just another great experience. (And BTW: don't miss the United States Postal Museum 2 blocks away; fascinating.) Thanks to The George!"
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 214,
        "expertise": 0.005895150134032001,
        "user_cities_visited": 254,
        "review_days": 0.20591456736035002,
        "helpful_class": 0,
        "review_text": "We stayed here for four days over New Year's. On the upside, the location is good, the room was clean and the bed was comfy. On the downside, the room was minuscule, the staff (other than the cleaners who were awesome) were generally unfriendly and unhelpful, and the hotel appears to be most popular with the young \"cool\" crowd who have more dollars than sense. And one of the elevators was broken for most of our stay, although they kept putting it back in service and people (including us) kept getting stuck between floors. It's not that this hotel is terrible, but it's badly run and for the price we have stayed at much nicer places with nicer staff and nicer guests!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 72,
        "review_days": 0.46768893756845503,
        "helpful_class": 0,
        "review_text": "We moved to Anantara Siam mid-way through our stay in Bangkok, after we realised the hotel that we were staying in was too far away from the city centre and Anantara Siam was perfectly positioned for all the action. The staff at all desks were courteous, and always happy to help us with a smile. The breakfast each morning, overlooking a tranquil koi pond, was brilliant, and we even ran into a few celebrities during our time there (one Hollywood action star and the princess of Thailand!). This is by no means a budget hotel but you will certainly get value for money, and the location is perfect. Worth considering."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 15,
        "expertise": 0.000610686689324,
        "user_cities_visited": 35,
        "review_days": 0.52354874041621,
        "helpful_class": 0,
        "review_text": "The hotel is one of the best I've stayed in. Got upgraded to an executive suite and it was absolutely stunning. Lounge, dining room and office area in one huge room and a king sized bed in just as huge a room next door. In between a double bathroom with a tub overlooking the city skyline. Great!"
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 13,
        "expertise": 0.0012325072013630001,
        "user_cities_visited": 164,
        "review_days": 0.6796276013143481,
        "helpful_class": 1,
        "review_text": "When we arrived on the Monday morning our room wasn't ready yet however they were fantastic assisting us after a very long flight. We stayed for six nights it was perfect. It was a great way to celebrate my wife's Hawaii five-0. We stayed in the Voyager 47 club which is good to do if you just want to relax and have a fantastic experience in Hawaii. The staff are warm and friendly, the accommodation you cannot fault, the overall experience was amazing. You must try the restaurants in the hotel if you don't feel like going out to eat because the food is great as well as the staff.The housekeeping staff member who came to clean the room each day, did a fantastic job to accommodate our holiday. We were left a bottle of champagne on arrival. The hotel really makes you feel like family."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 17,
        "expertise": 0.0020059017079870002,
        "user_cities_visited": 23,
        "review_days": 0.439759036144578,
        "helpful_class": 1,
        "review_text": "We had the deluxe family Suite which consists of two nice-sized rooms (one is quite large actually) connected with an accordion door. Each room has its own bathroom. The rooms are old but very well maintained and clean. The TV's in  both rooms were quite large screenedThe refrigerator is certainly not full-size, but it is larger than some of the teeney ones you often see in hotels. Only slight disappointment is that the water pressure in the sinks and showers is not strong. Overall, however, the rooms were very, very good.All the important sites of Washington are within pleasant walking distance of the hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.069550930996714,
        "helpful_class": 1,
        "review_text": "If you are thinking about going to Chicago, this is by far, the best hotel in the area. Great service, best location, amazing design and quality of the facilities in general... everything for a reasonable price."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 9,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 13,
        "review_days": 0.9972617743702081,
        "helpful_class": 1,
        "review_text": "Beachcomber by Outrigger is perfectly located, close to all shopping , food courts and transport.All staff were very helpful. I would not hesitate to recommend this accomodation while staying at Waikiki, accomodation is very reasonable.we will certainly stay here again next time we visit from Australia, we travelled in a group of 6, 3 grandchildren , and we were allotted connecting rooms which was terrific."
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 56,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 33,
        "review_days": 0.8105147864184,
        "helpful_class": 0,
        "review_text": "This hotel is in a great location and is at a great price.  Tidy and friendly staff.  Is great for those traveling on a budget.  Those who want high end accommodation should book somewhere else and pay for it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9550930996714121,
        "helpful_class": 1,
        "review_text": "My stay at Jumeirah Beach Hotel was exceptional!! I really had a very good time with my family.. The location of the hotel is breathtaking standing by the beach. As soon as we arrived we were welcomed by the front office team and quickly they gave us a nice room with half board meals.. We tried many restaurants but the breakfast buffet called kitchen connection was the best.. Big thanks to Monica from the breakfast buffet she always welcome us with great smile and find us a seat right away and was so attentive to our needs.. The resturant food is so tasty and had many great variety but coffee took a little more time than expected when I requested it but I understand how busy they are so no problems with that.. Overall I had a very good experience and will definitely come back again as soon as I get a chance"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 27,
        "expertise": 0.0025648127506540004,
        "user_cities_visited": 36,
        "review_days": 0.213581599123767,
        "helpful_class": 1,
        "review_text": "Hotel is amazing!When I arrived ...due to an issue the hotel gave me 27th floor which is an executive suit.hotel staffs , restaurant, executive lounge, food ....all superb!Also its centrally located and walking distance to air train.Place for improvement:OK so based on my experience Bangkok is notorious for Taxis and the way they cheat travelers/foreigners.  therefore the hotel should tie-up with local taxi service providers so that guests doesn't have to deal with taxisTechnically this is not hotel's responsibility ...but will be nice added service for travelers."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.21412924424972601,
        "helpful_class": 0,
        "review_text": "The hotel is absolutely clean as a whistle and the staff is so friendly.  The rooms are in tip top shape, the foyer when you first walk in makes you feel like royalty and the doormen are personable and very knowledgeable about locations and anything else you may want to ask."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.24917853231106202,
        "helpful_class": 2,
        "review_text": "I write this review while I am still staying here. We are here all the way from  Australia to celebrate our 40 th wedding anniversary. Came here at 11am for a 9 day stay but they will not give us a room till 3 pmLong wait at the reception and the staff is too slow and understaffed. Takes 30 to 45 minutes even to make a small inquiryThe location is excellent but 30 dollars a day for Wifi and other irrelevant items are a rip offCan never get a place at the pool unless you go at 7 am or are prepared to fork out 50 dollars"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 43,
        "review_days": 0.585980284775465,
        "helpful_class": 0,
        "review_text": "The hotel is cozy, the atmosphere is warm and welcoming. The staff is great and very attentive.I booked the hotel online after comparing several options and reading reviews and didn\u2019t regret it. I had a very intense week of work downtown and was looking for a well located place that was not very expensive since I wouldn\u2019t be spending much time in the hotel. The hotel location was perfect: in a quite area, very close to union square (a few blocks), not noisy and away from places closer to Market st that don\u2019t feel safe. The room was nice and comfortable just as shown in pictures."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 9,
        "expertise": 0.000929997950851,
        "user_cities_visited": 36,
        "review_days": 0.34720700985761205,
        "helpful_class": 0,
        "review_text": "Beautiful views across the bay from the hotel however there was some negatives to consider. Dining options are limited in the hotel to one restuarant which was very trendy and noisy. The standard room was very small with very little room around the bed for comfort. No where to eat if you order room service. The worst of all was the noise of trains travelling through the port through the night. I did find, on day 2, a card in the room offering a free pairs of ear plugs if the noise was too disturbing. Too late, we had booked a different hotel for the rest of our stay in Seattle"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.569550930996714,
        "helpful_class": 1,
        "review_text": "I STRONGLY WARN AGAINST using this hotel due to deceptive and unfair business practices.I booked two nights at this hotel for my mother who lives out of state. Though the building is historic and has a pleasant exterior, the lobby looks unprofessional and the staff does not treat you with the customer service you would expect from a hotel. Chain hotels have far better service from the front desk associates.After my mother checks in and gets to her room, she discovers dirty bedding. She contacted the front desk, who promptly moved her to another room that also had dirty bedding! At this point my mother had me on the phone with her while she was at the front desk. We asked whether someone could simply change the bedding, but were told that no one was available to change the bedding; the cleaning staff was gone until the next morning.At this point, my mother did not want to stay at this hotel and I don\u2019t blame her. She asked what her options were, and was told that we could find her another place to stay and they would issue a full refund. Since mom came in from out of state and it was around 11pm, we decided it would be best for her to simply stay with us \u2013 not the comfortable stay I had planned.The next day, I contacted my credit card company (Chase) to request a full refund as we were promised and instructed by the hotel staff. I booked with points and had to go through Ultimate Rewards, the rewards TPA for Chase cards. I provided the name of the front desk associate and his title \u2013 he had written it on a card for me and obviously expected that I would be asked.  After an extended hold, I was told the hotel was offering me a 1-night refund. This was unacceptable. I was instructed to contact the hotel directly to discuss my issue with a manager.I called the hotel and asked for a manager. I was told no manager was in. I asked when a manager would be in and was told \u201c12 or 1\u201d. At 3pm I called back and asked for a manager, and was told that the manager had left for the day. At this point, I explained the situation for the person on the phone, left my number, and asked when I could expect a call. I was told \u201ctomorrow maybe [Saturday], but probably this weekend\u201d.By the end of the weekend, I received no call. Believing I would get nowhere by calling back, I emailed them through their website on October 20th explaining the situation and asking for a manager to call me. The next day, I received a response stating that they informed my credit card company to refund one night. I replied the same day stating my refund should be for two nights. I did not receive any further replies from the hotel. I emailed back on October 23rd, and again on October 25th asking for someone to call me. After 4 requests for a phone call that were all very congenial, no one to this day has reached out to me.I worked with my credit card company to resolve the issue, but to this day no refund was given and no one answered my requests for a phone call. I did find out that after the night audit [employee\u2019s title] told us we would get a full refund for two nights, he notated on our reservation that we would get 1 night refunded. Though Chase was good enough to give me a refund after sharing my experiences, this hotel still got paid for providing lousy service, giving me the run-around, and for having dirty bedding \u2013 the most basic requirement for a hotel being to provide a clean bed.In addition to the horrible experience I had, I would also share that the odd, erotic, Asian art throughout the hotel was unsightly and downright weird."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.181270536692223,
        "helpful_class": 0,
        "review_text": "We were really hoping that the Edgewater Hotel would become our new Thanksgiving tradition (this is our 2nd year staying there) but after a very disappointing stay there this year I think we may look for a new location!I have to say that the service and the food in the restaurant and bar were amazing - we had an incredible thanksgiving dinner with wonderful wait staff and service.However our overnight stay was not so good. Many of the issues we had were, to be fair, not the fault of the hotel but it was the reaction and response of the front desk that really upset us. We were kept awake most of the night by noise from the room above us. When that noise had finally stopped the people staying in the adjoining room to ours returned (3am) and were making lots of noise. At this time we became aware of the smell of cigarette smoke in our room (assuming from the room next door since there was a connecting door?) We then had to have the A/C running at full blast for the rest of the night just to mask the smell!We were too tired and had given up on sleep at this point so did not contact the front desk but did go and talk to them first thing in the morning. The person we spoke to was not interested at all and barely even apologized. I had to make him put a note on our account so that we did not get charged the cleaning fee for the smoke smell. I'm not too sure what I was expecting as a reaction since, as I said, it was not the hotels fault - but I do know I was expecting more sympathy and a better attitude that we did get! We spent over $1000 for a one-night stay (including food and wine) and I think we deserved a better stay than we got!The reaction by the staff left a bad feeling about our Thanksgiving break and sadly I don't think we will return."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.406352683461117,
        "helpful_class": 0,
        "review_text": "Firstly, the advertisement on Agoda was extremely misleading, stating that the price was slashed from 322 to 42 euros - a 60% saving. As the photos looked luxury, we went for it, only to be given an oppressively outdated dirty, dingy and smelly room, which I'm certain was not the 'superior' that we booked.It was much smaller than advertised, had chunks taken out of the horrible looking furniture, patches of horrid wallpaper 'proudly' stuck onto the wall (some kind of botched repair job), the lamps didn't work, and there was only one power socket free for use in the whole room. It had obviously been wired an extremely long time ago.The bathroom was dirty and extremely ugly (no alternate lighting to soften it's hideous appearance), with superfluous outdated metal bars everywhere. The shower over the bath (after i got it working) was too short even for a tall child and the loo got blocked immediately after the first few flushes.The staff were extremely rude to us on the phone and face to face, especially at the pool bar, where they wouldn't let us sit around the pool without paying for the pleasure to use one of the hotel's towels. They also found it hard to believe we were actually staying at the hotel, asking us to confirm our names, addresses and room number countless times. The pool also has been pimped up in the photos and in reality is small and unappealing.The breakfast experience was hellish, the most humiliating part being a member of staff waltzing through the gigantic breakfast hall ringing a bell and holding up and sign 30 minutes before breakfast ended telling us that breakfast was ending (!) - the hotel is huge and way too busy if you are trying to relax or indeed have a nice time at all. We left after the first day for our 3 day booking but they didn't even apologise or ask us why we were leaving - neither did they offer us a refund. This hotel does not value personal customer service and I urge anyone reading this review to not book into this hotel - you will definitely regret it!On the up side, we then one to the Raddisson Blu and had a brilliant time! I'd recommend that hotel to anyone."
    },
    {
        "user_review_posted": 110,
        "user_total_helpful_votes": 57,
        "expertise": 0.0024053845305080004,
        "user_cities_visited": 29,
        "review_days": 0.8138006571741511,
        "helpful_class": 1,
        "review_text": "We returned to the Outrigger again on our way home from our cruise.  This our 8th stay and we wouldn\u2019t want to go anywhere different in Waikiki.  As usual we were warmly greeted and check in was smooth and quick.  Ray at reception recognised our loyalty to the hotel and was able to upgrade our room which we very much appreciated.Our room was spacious, clean and comfortable as we have come to expect.  Everyone is so helpful and nothing is to much trouble for the staff.  Our room cleaner was so nice. Stopped her hard work to say hello and was very efficient at her job.  Noticed a few changes around the pool with the cabanas.  They do take away quite a bit of the much needed space for lounges but I guess it\u2019s a matter of supply and demand.  Love this place.  Hope to return again to our \u201chappy place\u201d soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "A real joy to stay at this hotel well situated and with an excellent staff. I appreciate the happy hour between 5 and 6 PM.I recommand this hotel to anyone. The rooms are spacious and very clean. The price is hight ."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 36,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 25,
        "review_days": 0.039978094194961004,
        "helpful_class": 1,
        "review_text": "We chose this hotel based on its good reviews and price. Smart idea! Not fancy but a great base for our five day stay. Many good nearby restaurants, bus service outside door, quiet, clean, spacious rooms with friendly staff, easy in building parking. Mel's Diner is 2 minutes away for great breakfast and lunch choices. Chatagna Proven\u00e7al restaurant takes you to southern France for the evening with a one block walk; Rosie's is a 3 block walk but does the same for Italy.Hotel colors, bedding, rugs etc are all SF dull pink/beige/brown but then so is all of SF.... The hotel is clean, had so,so wifi, a safe in the room, free parking and that's all that's needed for a nice city stay."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 3,
        "review_days": 0.479737130339539,
        "helpful_class": 0,
        "review_text": "Excellent customer service, great location, cool vibe, and large rooms (2 king beds) helped make the stay excellent. From checkin to concierge, the staff was friendly and helpful.Greeting with fresh pineapple was a delight after flight to the islands as well as the gift basket in the room.The concierge (Expedia local travel expert) was extremely helpful and booked us a tour that was sold out when we tried to book it individually.Be sure to ask for beach towel use at the front desk.I was pleased they honored my late checkout request.Only issue is that Hideout bar often had special events which restricted use by hotel guests."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 29,
        "expertise": 0.007299778741789001,
        "user_cities_visited": 96,
        "review_days": 0.20208105147864103,
        "helpful_class": 1,
        "review_text": "At the hotel for 4 nights in a suite.  Please see the following:1.  Room is fabulous.  Looks brand new and spot-less.  Absolutely no concern about smells or cleanliness.2.  The suite is separated by french doors (see picture) that are very sound proof.  All the construction is sound proof.  Solid on privacy.3.  Bath tub and shower are separate.  Bathtub has very fast running water.  4-5x faster than my home.  Made running a luxurious bath easy and convenient.4. MKT is the restaurant.  Great to be seen and good food.   My husband I love espresso, and good coffee.  They have lavaaza coffee BUT it is 9-11 dollars each.  There is a Starbucks across the street that opens at 5 am or so.  Very convenient.5. Restaurants around--we at at the Indian restaurant, Amber.  I will write a separate review but the portions are HUGE.  Good food.  Try the pesto naan and the lamb shank vindaloo if you like spicy.  We also liked a pizza place close by that was great quick THIN crust wood burning pizza.  It is called Cupola.  Not great on ambiance but good pizza.6.  The window seating areas is spacious and a nice touch.  It is in both the living room and the bedroom.7.  Nice size closet and plenty of storage (separate) for clothes."
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 36,
        "expertise": 0.0011204821336710002,
        "user_cities_visited": 54,
        "review_days": 0.11281489594742601,
        "helpful_class": 0,
        "review_text": "I extended a work trip to stay in DC for one day to explore.  The staff at the reception desk were pleasant and helpful.  But it was the bellmen that were exceptional!  From helping with luggage to giving directions, they were all smiles and extremely helpful.  I witnessed guest after guest ask questions that were redundant and the bellmen (multiple men) went above and beyond to help these guests.  The Valet staff were also extremely helpful.  The rooms were large for DC and very clean.  The lobby has been renovated and is spacious and welcoming.  The elevators are fast, and it appeared to be a family friendly hotel.  I thought the location was perfect for walking to the National Monuments, Museums and there is great shopping all around!  Easy to get on and off public transportation as well.  The only experience that I did not enjoy was the Starbucks attached.  The line was out the door and the staff were crabby, rude and impatient."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 5,
        "review_days": 0.170317634173055,
        "helpful_class": 0,
        "review_text": "We celebrated a 50th birthday of our youngest son. Our four children and their spouses all came to Washington for a long weekend. The Fairmont was a superb home away from home where we could relax and have fun on a very busy trip. The staff were outstanding in meeting our needs"
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 148,
        "expertise": 0.011668773955716001,
        "user_cities_visited": 368,
        "review_days": 0.326944140197152,
        "helpful_class": 4,
        "review_text": "If you are a family of 3 or 4 who needs an affordable, safe and comfortable place to stay in Vegas for a few days, this Holiday Inn resort will not disappoint.PROs:\u25a0 No resort fees! A major pain point for visitors to Vegas - it's just another way for most other Vegas hotels to charge for things that are usually included in other city hotels. Just say \"NO\" to resort fees or more places (following the bad habits of US airlines) will start nickel-and-diming you.\u25a0 Another Holiday Inn difference - their large fridge was empty so that you could stock it with things you want. Unlike other hotels that stock their small fridges with their overpriced drinks and alcohols, I loved the clean and empty fridge in my suite.\u25a0 There was a very responsive and cold air conditioner to keep our 1 bedroom suite on the 3rd floor cool and comfortable from the hot Vegas weather outside.\u25a0 The apartment was well equipped and spacious with a separate toilet closet from the main bathroom with showers. The bedroom was well decorated with an impressive large walk-in closet. The King bed looked very comfortable but the sofa bed I slept on was a little too springy for my comfort.\u25a0 There was a TV in the bedroom and a TV in the living room - both with loads of channels to keep everyone quite happy. The living room also has a music system if that's your preference.\u25a0 The kitchen was fully equipped with everything you need including a large cold, empty fridge and freezer plus a dishwasher, microwave and stove. Cookware, plates, bowls, cups, glassware and utensils were also included.\u25a0 Free parking and most parking spots are covered - offering shade from the hot summer sun.\u25a0 Good security in the parking lot - the premises were patrolled and entry to the hotel was checked by security guards. Make sure you have your hotel parking placard on display while parked in the parking lot and you'll also need to show the placard to gain entry when you return.\u25a0 The location is quite good - not too close to the strip for the noise or craziness, and not too far that you can't walk to the strip i.e. you're only a block away from the LINQ ferris wheel.CONs:\u25a0 No free breakfast for IHG Elite members and don't expect any perks (upgrades, freebies, etc) as this is a vacation \"resort\" that is otherwise a time-share for some owners.\u25a0 Unfortunately, this resort is not quite a full service hotel and it shows. They didn't make up the bed or clean the apartment until early evening. Even then, the cleaning crew just stuffed the used towels in a bag which they left outside the apartment. BTW, by making up the bed, I was using the term loosely - they probably just spent a minute to straighten the sheets and pillows in the bedroom and didn't bother to touch the messy sofa bed in the living room. They probably spend a total of 5 minutes at most \"cleaning\" the apartment.\u25a0 During the late apartment clean-up, they didn't bother to re-stock the bathroom with new towels. Had to call the front desk about 3 times before someone came an hour later to drop off the towels.\u25a0 Our reservation was for 3 adults and so, they should have assumed that we'll need the sofa bed in the living room and had someone make up the bed. At any other regular hotel, it would either be made up already or you can call someone to come in to make it up. I didn't bother calling them as I found the sheets and blankets for the sofa bed in the walk-in closet of the bedroom and made the sofa bed up myself.\u25a0 Being an apartment unit that works well for families, there will be lots of kids and teenagers running about. Ask for a unit away from the pool if you don't want to be disturbed. Still... kids were running up and down the stairs between shared units at all hours of the day.TIPs:\u25a0 Get a room on the 3rd floor if you don't want anybody above you. However, note that there are no elevators to get you to the 3rd floor - just stairs.\u25a0 Get a schedule for the free shuttles to various casinos on the strip if you don't want to drive around Vegas.\u25a0 Don't unload your car before you check-in as you'll likely need to drive to a parking spot closer to your apartment. The front desk will tell you where your unit is and where to park close to your unit during check-in.In summary, as long as you don't need to a full-service cleaning crew or staff, HICV is an excellent choice for small families who wants a comfortable, spacious respite from the hustle of Vegas.PS: If you found this review useful, please give it a \"Helpful\" vote. Thanks!."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 28,
        "expertise": 0.004008974217514,
        "user_cities_visited": 47,
        "review_days": 0.5531215772179621,
        "helpful_class": 2,
        "review_text": "Lovely clean comfortable hotel about 10 min walk to Las Vegas strip so it was a much quieter hotel as it didn't have a casino or night club. The staff were very helpful and friendly. They did free wine every day 4pm till 5.30pm and a happy hour 4pm till 7pm. We did breakfast and lunch a few times which was very nice.We would definitely return to this hotel again"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 24,
        "review_days": 0.200985761226725,
        "helpful_class": 1,
        "review_text": "The U Hotel Sukhumvit has a lot of style, all staff are very friendly and it has all you need for a city stay.  Restaurant and food very good, and rooftop pool a great spot to relax.  It's a little off the track but the free, reliable tuktuk to Terminal 21 and Asok rapid transit was a real boon."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 14,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 10,
        "review_days": 0.002190580503833,
        "helpful_class": 1,
        "review_text": "My husband and I had an opportunity to vacation in D.C. on Jan. 2 -4 without our 11-year old son, and our stay here met our every need.  Our room (1020) was perfect for us...a view of the Capitol (floor to ceiling corner window)was great and an overhead view of several well-utilized train tracks was particularly cool for my husband, who loves trains. The rumbling of the frequent train activity was no bother, but then again, we live in Manhattan, so we are used to way more noise than this...The young woman checking us in, Winter, was in training, and delightfully friendly. Her supervisor, a young man born in 1989 (we know this from friendly chit chat that revealed he was born the year after I met my husband), was so very professional. He offered to accompany Winter and us to the Room to make sure it met with our approval. Wow!The breakfast buffet is very civilized and the workers are friendly and helpful during this busy time. The food was very good and did not run out as it sometimes does in other hotel buffets. And, every night, we settled down to an in-room movie (current movies like Fury and Nightcrawler..at $16.99, a bargain--a movie ticket in Manhattan is $15 a person). One suggestion; the management should instruct the personnel at check- in to let folks know that street parking is free in DC on weekends--we didn't know that and could've saved over $80 ($35 a day plus tax) And finally, you should know that this hotel is in a very secluded part of town. Although it is close to the Metro, there are little to no options for dining at night and the CVS three blocks away was closed on Saturday night by 5:30! Bring goodies to the room for the night time movie! We will be back with our son next time--he'll love the pool--and the train!"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 66,
        "expertise": 0.0033350773972870003,
        "user_cities_visited": 44,
        "review_days": 0.652792990142387,
        "helpful_class": 0,
        "review_text": "Recently stayed 4N while my daughter attended a conference. The hotel is approx 25 min from Ronald Reagan airport and is conveniently located right next to metro stop. We were only 2-3 stops from most of the main tourist sights.The hotel is large with several restaurant options on site including a pantry style and lots of great options nearby. Also very close to the zoo.Hotel is very clean. Rooms are a decent size. Beds are a little firm/uncomfortable for my tastes. We asked for a mini fridge in advance and it was there on checkin. Staff was pretty helpful but a little aloof.There seemed to be a lot of families staying as well. A good option for business or tourists."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8033953997809421,
        "helpful_class": 0,
        "review_text": "We have spend 3 nights at the James NoMad Hotel with our kids. After a long flight we  were enjoyed about the friendly and quick check in. Our rooms were generously and modern but especially quite for the city which never sleeps. Location is perfect, walking distance to central park, Highline etc. In the morning there is a free coffee and tee, small snacks and fruits, in the evening we were happy about a free glass of wine before going out for dinner.We will be beack soon hopefully."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 1,
        "review_days": 0.50985761226725,
        "helpful_class": 1,
        "review_text": "This in my opinion the Aqua Waikiki Pearl is a motel. Everything about it felt like a motel and since it was listed with great room pictures that was hotel quality my expectations was high. Needless to say this place did not meet my expectation since I had already paid the full amount upon reserving it months ahead it was too late to back out. The receptionist at the front desk seemed unfriendly as she never did once crack a smile nor had a welcoming demeanor. Parking was also a hassle, since the premises only had about 15 - 20 cars spot available and it was cost $30 a night and the only way to get a spot was to wake up early and be put on a waiting list. There were two other alternative; one was to find parking on the street which can be a nightmare or be directed to a parking garage two blocks away and pay $35 a night. The receptionist only gave me option one and neglected to tell me about option two. I overheard option two later while walking past the front desk with another receptionist. The rooms seemed old and it did look like they tried to update it but fell short. The rooms had ROACHES!!! I saw a few roaches in the bathroom and on the tables in the room thus forcing me to eat on my bed and disposing of it right away. Had I known I would have adjusted my expectation and been fine but the pictures mislead me into thinking something else. So book with cautious and don't get your expectation too high."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 8,
        "expertise": 0.001184302475265,
        "user_cities_visited": 19,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Luxury hotel in great location in Chicago. The service is exceptional, and rooms are great. Easily at the top of the best hotels in the city. Very friendly staff and very quiet. Nice accents throughout the hotel, as well as dining. We always try to stay at the JW, if possible, whenever we are in Chicago."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 35,
        "expertise": 0.009329753454215,
        "user_cities_visited": 10,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "I stayed there for 4 nights and it was not a room it was a suite with a full kitchen. Extreemly spacious and if you have a high floor you will have a good view. For a good rate ask for Ahmed Ezzat in reservations, he is the best! Plenty of options for coffee and food such as star bucks, tim hourtons, KFC, Johnny rockets etc... plenty of options. Washroom is clean with average toiletries but clean towels. Breakfast options are acceptable omelettes, juice, fruits, cold cuts, and cereals, but the breakfast hall has bad ventilation thus your clothes and hair will smell after you have your  meal. Wifi is free for 2 gadgets max with good speed. Cosy, clean, does the trick, price is around USD 90 per night including taxes."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 20,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 3,
        "review_days": 0.41675794085432605,
        "helpful_class": 1,
        "review_text": "The hotel is located in the middle of Central World and Siam Paragon. It is very convenience for you to go either Central World or Siam Paragon. You will get a very nice welcome from friendly staffs. The room is clean and comfortable. Good area indeed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.841730558598028,
        "helpful_class": 0,
        "review_text": "Excellent! Beautiful hotel in an ideal location. Rooms are lovely and the service is fantastic. Staff is extremely friendly and helpful. Food is a bit pricey, but delicious. I would definitely stay here again. Highly recommended!"
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 78,
        "expertise": 0.002715650479808,
        "user_cities_visited": 67,
        "review_days": 0.066812705366922,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights for a timeshare promotion package. The resort does not provide free shuttle to airport, but it provides free shuttles to many locations at Strip and even to the outlet center. There is a bus stop just in front of the resort if you do not want to take taxi. The one bed room suite is spacious, and there is a huge bath tub in the bath room :) The timeshare presentation was very peaceful, we did not want to buy anything at that moment, the sales reps were not pushing at all. There was only one thing I did not like was that the resort front desk lounge is very nice and big but they did not provide any drinking water in such a hot/dry city :("
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 14,
        "expertise": 0.00082073884634,
        "user_cities_visited": 27,
        "review_days": 0.080503833515881,
        "helpful_class": 0,
        "review_text": "Rooms fine.  Staff friendly and helpful.  Close to National Mall and Geo Washington Univ.  Can't beat Starbucks and counter service in lobby. Very clean and convenient.  Great location but not so close to Metro."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.140197152245345,
        "helpful_class": 0,
        "review_text": "It was my first time staying in this hotel. The service is good and it has an excellent location with linkage to BTS Asok and just a short step to the mrt. I like the pool (with Jacuzzi) and the spa. Perfect score : )"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 38,
        "expertise": 0.0034374761286370004,
        "user_cities_visited": 34,
        "review_days": 0.78039430449069,
        "helpful_class": 0,
        "review_text": "This hotel is an ideal place to explore the city. You can use the hotels tuk tuk which will take you to the end of the street. The rooms are nice and clean but have no balcony. There is a mobile phone which you can use to call a land line in the Uk at no extra charge. If you call a mobile you will be charged. The phone has google maps and is ideal to take to find places. You are in walking distance to lots of bars, shopping malls and the Sky train.The breakfast is good and there is a pool. The hair dryer is not very good as it keeps cutting out when it gets to hot.There are bars and food very close by. Great place to stay for lots of things to see."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 5,
        "review_days": 0.23658269441401902,
        "helpful_class": 0,
        "review_text": "Booked a room in the Main Tower and I must say, the room was very clean and spacious! Everything was working well, except the toilet choking on the first day but was fixed immediately. Housekeeping was done everyday, they replaced shampoo and body bath bottles with new ones even though they were still 3/4 full. The free wifi, on the other hand, was very weak. Didn't like the idea of bending down to get to the safe.The hotel is also situation near shopping malls like Big C, Central World, Platinum and Palladium (which is right below). There is also a night bazaar right below the hotel. There are many cheap massage parlors around the corner.Food is in abundance everywhere day and night, with a 7-11 a few minutes walk away."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 36,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 18,
        "review_days": 0.7995618838992331,
        "helpful_class": 1,
        "review_text": "The highly-touted refresh of the Monte Carlo to the Park MGM really hasn't panned out as advertised. Aside from two helpful staff members (Tyler from Oakland in the Lobby, Gilbert who picked up the phone for reservations in the back room), we did not find the staff very engaging or even caring.In particular, the housekeeping was pretty awful. They consistently missed things; from not replenishing used supplies, to not emptying trash bins, to making up the bed the wrong way (the flat sheet was on top of the comforter - ewww!). The elevators were not key-card accessed or guarded, meaning any and everyone could wander in (and wander in they did!).The rooms were very dated, with a mix of finishes, a lack of softer lighting, the smell of stale smoke, incredibly thin walls, and loud-as-heck curtain chains that made it sound like rats were scurrying in the walls! This last was rather disconcerting to hear in the middle of the night when your neighbor wanted to look out their window.There was only one waste bin in the bathroom, and not near the toilet at all - did the people who decided to forgo a bin near the toilet forget that guests might need to dispose of personal sanitary items in a place other than the toilet? Perhaps they are hoping someone doesn't care and ends up clogging their plumbing?The mattress on the bed was sagging, making it feel like I was sleeping in a hammock and making it next to impossible to lie next to my partner. What little sleep I had was fitful and at times, painful.Of note is that the property has removed most every bathtub. There are a few left, but you have to ask. Also, no mini fridge for anything that might require refrigeration; again, you have to ask.To be very clear, the \"lasting impression\" that was left on our minds by this hotel was one of disappointment. At no point did we feel we had a \"positive\" experience whatsoever. Don't let a canned response by hotel reps that might twist these words make you think otherwise. We won't be staying here again."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 18,
        "expertise": 0.004489044524585001,
        "user_cities_visited": 45,
        "review_days": 0.06900328587075501,
        "helpful_class": 0,
        "review_text": "I was drawn by the fact that this is located in the middle of a shopper's paradise. It is walking distance from... I'll say everything! Tuktuk and taxi was so easily available. The spas were located right in front of the gate, the malls were a 2-minute walk away.The rooms were large and spacious - a little too large, even!Furniture were old but well maintained. The breakfast spread was luxurious, the pool, albeit small, was a salt-water pool.My nephew was also able to use the kids' club.Only thing: the female staff were unfriendly and bordering on rude. One even raised her voice at me when i asked if there was anything she could do to speed up the check-out room inspection process because I was running late or my flight.Another thing is, when we were checking in, we arrived late because our flight was delayed. We arrived at 2.30pm - 30 minutes after the check-in time. Yet, they told me I had to wait some more because of the \"late check-outs\"I was not happy - we have a baby who was very unhappy on the flight and we just needed to at least put him down. I asked why, and she simply said \"oh because our guests paid for late check-out.\"WHAT?And what about me?She said, \"you can check out late on Sunday for free.\"No.. I don't need late check-out. I paid for check-in today and I was checking out at 10am on Sunday!She, looking annoyed as heck, finally decided to give us vouchers to let us into the residents' lounge for high tea.I'm grateful for that - I just wasn't too happy with the way she spoke to me. But then again, it could be a difference in culture. I'm not sure.Either way, just approach the male concierge - they're all MUCH nicer. The females? Hm.. not so.The place was amazing though.. and such value for money! Worth staying. Just beware of the female concierge."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 12,
        "expertise": 0.0033166527120610002,
        "user_cities_visited": 7,
        "review_days": 0.533406352683461,
        "helpful_class": 2,
        "review_text": "The room had all necessary amenities, including coffee and tea making eauipment. The view of Bay Bridge from our window was superb, paticularly at night when it was lighted. The valet parking package was most convenient as it allowed us to use our car in the city whenever we needed. The location on the Embarcadero was great, in a few minutes walk  was the Ferry Building  and the Exploratorium."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 7,
        "expertise": 0.0007610543856810001,
        "user_cities_visited": 63,
        "review_days": 0.137458926615553,
        "helpful_class": 1,
        "review_text": "Excellent hotel.  We visited for 4 nights for a friends wedding with our toddler.  Service was excellent whether in the room or by the pool(s), and the study bar was a very chilled with great atmosphere."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.92552026286966,
        "helpful_class": 1,
        "review_text": "Absolutely great hotel !! Staff was so helpful and pleasant. Rooms are clean and comfortable.Amazing views and a fantastic location. Walk across the street on Saturday mornings for the farmers market, what a treat!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 20,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 123,
        "review_days": 0.32530120481927705,
        "helpful_class": 0,
        "review_text": "The staff is extremely polite and accommodating. Room and view beautiful. Room service top notch as was the spa. Food at the restaurants was not great and very overpriced.The televisions are huge and the bathrooms well appointed. Not a huge lobby. Concierge also helpful."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.38937568455640703,
        "helpful_class": 0,
        "review_text": "...with the lack of the more typical Nobu-Japanese style. The hotel is refreshingly clean and must be fairly new but it still wears the baggage of the antiquated Ceasars Palace typical Vegas money vacuuming. The \"Hotel\" is within Ceasars so you still must deal with the same-old Vegas valet parking, \"Oh we are full but... \"(with the clear implication that with a good tip they will happily find you a spot). So, not having any smaller change, the first guy gets a $10 bill. He explains that there probably aren't any electric hookups for my car available...\"we only have 4...\" but, \"talk with my friend over at the valet desk...\" and (after getting some smaller bills), I pass a $5 bill to the fellow at the desk to make sure that my car gets plugged in. He reassures me that, \"he will take care of me.\" I check two hours later and see on my phone app that my car is still not plugged in. So, back down to the valet desk to find a new deskman who reiterates that there are only 4 spots and it's \"first-come, first-served\". When I explain to him that I won't be able to drive back to my home unless it gets charged overnight, he says, he'll see what can be done. When I tell him that the other dude told me that I would be \"taken care of\", he tells me that it probably will be okay. Not being completely naive to the \"big-city\" machinations, I decided not to throw more money at these guys without a bit of detective work. I scouted out the valet garage and found, as suspected, that the 4 electric charging spaces available were not quite as described. The 4 spots were indeed occupied but, by no electric cars. So, back to the Valet desk with my new info. He didn't really want to hear that I had exposed their  little fib and explained that \" when busy, those spots are filled with whatever type of cars.\" I dug into my wallet and asked him to please move the non-electric cars to one of the many other available spots that I had just seen.  A few more $5 tips to the bellman that unloaded my car to the curb, to the bellman that took my gear to the Nobu desk and to the bellman that took our bags to the room from the desk and I was in my room. An hour or two later I went back to the valet desk, showed them on my phone that the car was still not being charged and that I wouldn't be leaving the following day unless it was charged for at least a few hours. He assured me that it was \"happening\" and within 15 more minutes, it truly was on charge. Ahhhh, nice hotel but it's still Vegas. Our minibar/snack bar was near empty and had not been restocked before our arrival but the room was nice and clean, the bed and bedding very nice also but no hairdryer disappointed my wife. It is an acceptable hotel but leaning on the Nobu cach\u00e9 doesn't quite rate it a 5star in my book. I've been to 7 different Nobu Matsuhitsu establishments and this one has a very nice contemporary feel but not enough Japanese style influence for my tastes. The most Japanese influence you will ever feel here is in the cherry blossom motif on their logo."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.736582694414019,
        "helpful_class": 0,
        "review_text": "Mahinoor the front desk agent and Raj the AGM were over the top on customer service. Cookies, popcorn, chocolate mints, refreshing water are a few of the things we were greeted with on a daily basis but that\u2019s part of it right?! Wrong! Mahinoor had cookies made for us after we missed out on them due to meetings two days in a row! She chatted with us every time we came back in from being out and about! I could tell she truly likes people and she is very good at what she does! She went above and beyond in every aspect!Raj helped us book a tour, he made sure we got on the tour and that we were satisfied with our tour! Like what AGM really cares if what we are doing outside of the hotel goes smoothly! He did! He made sure these 2 girls were in good hands and we so appreciate him looking out for us!We have never in our life had such good care while traveling! Thank you both for making our D.C. trip that much better!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 23,
        "expertise": 0.004744565817058,
        "user_cities_visited": 14,
        "review_days": 0.5317634173055861,
        "helpful_class": 1,
        "review_text": "After a small hiccup where we were checked into a room at the back of the hotel where I saw the railway line outside and the eye masks and earplugs by the beds we started to unpack and heard 2 trains within the space of 20mins we phoned reception and we're offered a quiet room facing the courtyard which was brilliant.room was big and airy beds big and comfy bathroom had fixed shower over the bath but you could angle it and there was a grab rail and anti slip film on bottom of the bath.lots of fluffy bath towels complimentary toiletries and hairdryer all provided as was free wifi  throughout the hotel room also had coffee machine and fridge.This hotel has lots of amenities and is in a great location for all the sights we really enjoyed our stay here"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.45016429353778703,
        "helpful_class": 1,
        "review_text": "Our room was comfortable and clean enough.  (The slats in the shutters could have been dusted, as could the wiring around the WiFi router behind the bed side table--but those are nitpicks.)  All the conveniences we used worked just fine, although we didn't use the iron, hairdryer or safe.   I would have preferred a firmer mattress, YMMV.  I liked having our own in-room WiFI router.  The front desk staff were friendly and helpful.  I appreciated the free Mai-Tais our first night (coffee and water were also available for those that wanted to socialize without drinking alcohol).  We didn't use the pool as there was too much else to do on O'ahu, and the beach was just a short bus ride away."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 8,
        "expertise": 0.003126264298061,
        "user_cities_visited": 8,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "This is the place to visit when you come to Vegas. They are always offering such wonderful deals on their rooms. The gambling is inexpensive, compared to most places, and it is in the heart of East Fremont St. So many eccentric bars and eateries nearby. We stayed for a couple of nights and the rooms were clean and large. Pleasantly surprised. Would definitely stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5958378970427161,
        "helpful_class": 0,
        "review_text": "The H Dubai Hotel is one of the best destinations in Dubai , it was a pleasant stay, the service was perfect, all the stuff were respectful and have a very nice morals, the room is very big with a nice view on sheikh zayed road, they have nice restaurants with a great service, the lobby is very big and beautiful with a nice smell , would like to mention some of the staff who did the job in a perfect way Mohammed From the telephone operator, Islam and Mohammed in the reception and there is also another lady in the reception she was doing a perfect job, and security staff who is working at night his name is Mohammed. it was a great experience, and for sure i will repeat it again"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 12,
        "expertise": 0.00377358490566,
        "user_cities_visited": 7,
        "review_days": 0.072836801752464,
        "helpful_class": 3,
        "review_text": "So we had one night in SF on our way to Napa and where else should one stay then The Ritz. Freshly renovated, centrally located we had a wonderful stay. Do your self a favor and spend the money to stay on the club floor. Food, Drinks and a private concierge come with the floor and the added fee to be on the floor is a value if you use the bar/ lounge. You could do a casual business meeting in the lounge with clients or just relax with a fresh cappuccino and breakfast in the morning or cocktails in the evening. Special shout out to Starsky the concierge on the club floor, he was amazing and the reason we will return"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.470974808324205,
        "helpful_class": 0,
        "review_text": "The hotel looks and feels old. My room had old and dirty looking carpets with the occasional viscous stains. This and a $30 charge per day for the internet completes the impression of a run down old school place."
    },
    {
        "user_review_posted": 156,
        "user_total_helpful_votes": 346,
        "expertise": 0.010657590598007001,
        "user_cities_visited": 211,
        "review_days": 0.09638554216867401,
        "helpful_class": 2,
        "review_text": "The only reason this hotel exists and remains in business must be to cater to people like me who choose to stay close to DMK to catch early morning flights. There is no other reason to stay here, and there is no reason to stay for more than one night. After all, there are many better options to stay in central Bangkok. Back to the Amari Hotel: the hotel shows is age but, to be fair, the facilities and rooms are reasonably well maintained. There is, however, a bit of a musty old smell in the hallways and rooms. The big plus, of course, is the direct connection (via a covered and air conditioned walkway) to Don Muang airport. The staff is a bot of a mixed bag. The reception staff was ok but could be more professional. The security guards, on the other hand, were very friendly and helpful. So all in all, this is an ok place to stay for a night. But I would not recommend this place for longer stays or for any reason other than an early DMK departure the next day."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 53,
        "expertise": 0.002272160718591,
        "user_cities_visited": 52,
        "review_days": 0.792990142387732,
        "helpful_class": 0,
        "review_text": "We enjoyed a four night stay with our adult family taking 3 rooms. We\u2019d previously stayed at a couple of the groups\u2019 London hotels and really enjoyed the comfort, service and ambience there. The Whitby didn\u2019t disappoint. The rooms were beautiful furnished, comfortable and finished to a very high standard. The staff were welcoming and helpful. The drawing room, bar, dining room, library etc a haven from the busy streets of the city and the location worked well for all of us.Only point of contention.... we a paid 30% deposit when the booking was made and the balance of $6,000 on arrival for the rooms.... it was a slight shock when a further $14,000 was pre-authorised on the Amex for extras!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 51,
        "expertise": 0.009060036534382001,
        "user_cities_visited": 20,
        "review_days": 0.062979189485213,
        "helpful_class": 2,
        "review_text": "I stayed at the Kensington Park Hotel one night and it was my first and last.  This hotel was around $440 a night vs. everything else which was $550 and up due to a convention. I should have spent the extra money and this is the summary of why I am giving a one-starTruly awful service from employees who truly don't care, no air conditioning, small uncomfortable rooms, cold showers, and an outdated facility.I arrived to San Francisco around 12PM and although I requested an early check-in they were unable to accommodate me. I had meeting so this worked out ok but when I returned at 5:00 PM while my room was ready, I waited behind one family for 15 minutes since there was only one person working the desk. How this is possible, I have no idea While there were other employees milling around the lobby, the woman working told me she was the only one that could check me in. Then she proceeded to give the family in front of me an overview of the hotel, answered a dozen questions about the city, and likely made them a dinner reservation. I expressed my displeasure and was told I would have to wait to just get my key. Yes I am impatient, but 15 minutes when I already had a pre-booked room was ridiculous when that time was spent with one other party. When I finally was able to check in, there was no apology and when I expressed my displeasure at the situation, it was met with a condescending tone. The woman who was working the desk did clearly not care if people had to wait to check in even at an hour where there should have been more staff. The next morning at 7 AM there were 3 guys sitting around twiddling thumbs - why they weren't staffed up at 5 PM is inexcusable.Then we get to the room - small 'double' beds which felt more like a twin. No A/C and it was a warm day in San Francisco - and when you opened the window there was lots of construction noise. The bathroom was tiny and due to the gold trim, I can assume had not been redone since the 1980s. When I called to ask about A/C I might well have called and told them a joke.The next morning was a most glorious end to my trip as I took an ice cold shower since there did not seem to be any hot water. This was the worst hotel I have stayed at in San Francisco and for $440 a night, I am appalled they can't find the ability to provide a little better service. Do not stay here - pay a little more and stay somewhere else."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.745345016429353,
        "helpful_class": 0,
        "review_text": "The room was nice and big, there were 4 of us with 2 double beds so that was perfect. The location was very good with the beach across the road and the hotel provided beach towels at no extra cost. We did not know there was a happy hour with 2 free drinks per person-this was fab!!The breakfast was very basic, that was good for us but maybe a little more variety would have been better. The coffee was not great."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 22,
        "expertise": 0.002162169776106,
        "user_cities_visited": 146,
        "review_days": 0.322015334063526,
        "helpful_class": 0,
        "review_text": "I chose the Fairmont for its reputation. It did not let me down. It was clean, service was good and staff was very friendly. I would stay at this property again. Restaurants are close by and there is a CVS across the street. Cab rides are very reasonable to get you around the city."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 111,
        "expertise": 0.00574720914948,
        "user_cities_visited": 208,
        "review_days": 0.200438116100766,
        "helpful_class": 0,
        "review_text": "My family , sister in law and her family and I visited again this New Year's Eve for the fourth straight year to relax and be on the strip for the fireworks and not fight the traffic to of from the strip.  Had three rooms (one 2 bdrm and 2 ea. one bedrm). Property is well maintained and right across Harmon from the PH mall.Used the VIP check in this year and visited for coffee, water and fruit during our visit.  The welcome packet was very helpful with eating and other establishments listed and the distance from the property.Made our reservations for next NYE today when I arrived back home."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 24,
        "expertise": 0.002130386440217,
        "user_cities_visited": 52,
        "review_days": 0.013691128148959002,
        "helpful_class": 0,
        "review_text": "This hotel has so much potential, but is in need of some help.  The lobby area is very nice, the pool area is nice.  Awesome location close to the ocean.  Chairs are available for rent from another company.  The staff at the front desk were nice & patient, but a lot of time is wasted because the rooms are not ready early enough.  Our room was ready at 4:30.  We were one of the lucky ones & did get street parking until we managed to get a parking spot at the hotel. In order to get parking at the hotel they recommend going around 1:00.  They will give you a key to access the pool & you can get towels.   We got a room on on the 1st floor.  It was very big, with 2 double beds & another room with a sofa & 2nd bathroom.  I think it was the wheel chair accessible room, and there was an accessible shower.   While the room was mostly clean, there were a lot of areas that needed repair in the room.  In the smaller bathroom there was rust on the ceiling.  The faucet in the the larger bathroom had water scale, so it either leaked or was not cleaned properly.  The toilet in this bathroom runs. This room had a view of the stairs to the pool.  The door to the pool slammed every time someone went in or out, and was heard in the room.  This could be solved quickly by installing some sort of door closing thing.  The sofa was a sofa bed, which my daughter wanted to sleep on.  The bed mattress was quite disgustingly dirty, so we closed it back up, and she found the closed sofa comfortable.  The cushions were damaged & vandalized with swear words one side.  The bedding on the beds was weird for a hotel.  It was just a sheet and a blanket.  The room temperature was controllable & was good.  While we were were waiting for our room, sitting at the pool we noticed a cleaning person cleaning a balcony for 15 minutes.  Maybe they need training in how to efficiently clean a room, so that they are ready on time or bring in a professional cleaning company."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 9,
        "review_days": 0.22124863088718502,
        "helpful_class": 0,
        "review_text": "Excellent customer service and staff. Couldn't be happier.Great room. Comfortable bed, clean room and bathroom. Large spacious room.Great buffet breakfast available at $16ish per person.Close to public transport and a few days we even walked to the Smithsonian which took about 20-30mins walk or easily accessible with public transport.Not alot of food options around for dinner but there was a grocery store with alot of options and a few restaurants.Would definitely stay again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 12,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 7,
        "review_days": 0.43866374589266105,
        "helpful_class": 0,
        "review_text": "This was a great hotel. It's right in the heart of Georgetown, you can walk to everything, and it's only 2 blocks from the harbor. Our family of 4 stayed in the \"louder\" of the 2 buildings in order to have 2 double beds. We didn't see anyone else on our floor and it was quiet the entire time, except a couple voices outside once or twice on Saturday night. The room had plenty of space, with a nice little reading area, and it had huge wrap around windows overlooking the front courtyard. We met our family in DC and used it as a hang out space for all 8 of us. (Their twice as expensive boutique hotel was tiny!) The full kitchen was awesome for meals on a budget, the fridge had an automatic ice maker, and the counter even had 2 stools for dining. The customer service was excellent. When giving me directions by phone, the front desk clerk sent me about 1/2 block out of my way (no big deal to me), so he comped our parking for the weekend. The garage is secure, we parked super close to the elevator every time without any issue, and you never have to walk outside to get to your car (which was nice in the 30 degree weather, especially for loading and unloading). They had a free continental breakfast, which all of the other DC hotels I looked at didn't. It was true continental- no waffle maker or eggs like you sometimes find at Southern hotels, but there was also fruit, yogurt, and frozen bacon/sausage/egg/cheese biscuits to heat up. The drive into downtown DC was a straight shot and took just a few minutes. We walked it once, it took about 30 minutes,  but at 30 degrees, we drove the other days. All 4 of us would definitely recommend this hotel and I'd like to stay there again when it's warmer."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 37,
        "expertise": 0.001978399267145,
        "user_cities_visited": 148,
        "review_days": 0.130339539978094,
        "helpful_class": 1,
        "review_text": "Having never stayed at a Kimpton Hotel before, I was pleasantly surprised to see that the VINTAGE had such a contemporary modern flare, but still of charm of a boutique hotel. The red brick facade added to it. All the reception staff were very polite. They should however familiarize themselves better with local, authentic Seattle restaurants rather than general standard like recommendations. I was not happy with some of the suggestions they made.My room -510- had ample in space, however the frigid temperature when I walked in gave me a shock. Great that it could be adjusted. Also, I found the bathroom lighting was on the dark side and the in-room safe, too high in the closet. I was always double checking if things didn't roll to the back because I couldn't \"look in\". The bed was very comfortable and the bathroom amenities were great. The wine cork art above the bed was really cool.Each evening they had a cocktail hour in the lobby, with a great selection of Washington State wines. Great added touch! The coffee and tea the morning was fairly standard but no complaints. The location of this hotel was perfect, several blocks to the Pike Place Market, Pioneer Square and the harbour front. The internet is free if you become a member of the Karma Reward. You are also suppose to receive a bar voucher but I never got one.I will now stay at other Kimpton hotels in the future. I will also suggest this to friends of mine. I truly enjoyed it. It was lovely!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.07009857612267201,
        "helpful_class": 0,
        "review_text": "I made my reservation online and upon checking in, the front desk clerk asked to swipe my card for a security deposit. This was something I was used to so I had no problem with it. The transaction could not be completed because I was using a debit card. This is ridiculous since they don't even charge your card until you check -out. Even then, they would bill you if you really needed to pay for any damages, and so on. The process took almost an hour and I had to call a family member for an additional credit card, which they would not take over the phone, even though hotels take credit card information over the phone all of the time for reservations, so they had to email the credit card form to my family member. Because not everyone in the world has a scanner at their house, my family member had to go down to their work office at 9:45pm, and print the form. Well the front desk person/manager did not send the form correctly so they then needed to fax it. Long story short, this was the worst experience I have ever had at a hotel! This is a nice hotel in a great location, but management needs to work it out. I am a rewards member and I WILL NOT be coming back to stay."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 10,
        "review_days": 0.095837897042716,
        "helpful_class": 0,
        "review_text": "Booked this hotel to take my niece to Washington DC for the first time.  Less than a 5 minute walk from Union Station, short walk to the Capitol.  We are both physically fit, so we found the monuments and museums walkable...even in 90+ degree weather!  Although, we did pop into a few more museums than we were planning to in order to cool off.  Speaking of cooling off, the air conditioning worked wonderfully.  Quiet room (we were on the 6th floor), no view but by the time we returned to the room we were exhausted.  Who needs a view when your eyes are closed.  Staff was accommodating and pleasant.  Due to a promotion, we were given a $50 credit for the restaurant, so we had breakfast there one morning.  Good, but pricey compared to the Corner Bakery around the corner from the hotel.  I cannot give this hotel a 5 rating as the WIFI is ABSOLUTELY AWFUL!  I traveled with a 16 year old who couldn't use any of her electronics without using her cellular data.  Although WIFI was advertised as free, I was charged a $15 daily resort fee.  I guess this was for the workout room that I didn't use because there is no pool or any other amenities.  Keep that in mind before booking this hotel...I would have preferred to pay $15 a day for usable WIFI."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 53,
        "expertise": 0.001377001962498,
        "user_cities_visited": 66,
        "review_days": 0.28532311062431504,
        "helpful_class": 0,
        "review_text": "We, three teens, three senior citizens stayed at Cancun Resort in Apr-May 2016. We enjoyed the stay.  The staff are very courteous and helpful. The Kitchen was well stocked.  The nearby Smith Shopping mall provided us all the food items for cooking at the resort - just a walking distance.  The accommodation is very good - picturesque.We left very sweet memories.The resort is little far away from the city - you can take bus to reach the strip - from their many buses are available."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 59,
        "expertise": 0.002317113538563,
        "user_cities_visited": 96,
        "review_days": 0.627601314348302,
        "helpful_class": 0,
        "review_text": "The Waldorf Astoria is one of eight Chicago hotels which made the prestigious \"Virtuoso Best of the Best Hotels & Resorts\" for 2018.  This reason, among several others, is why I chose to stay here for a special weekend with my teenage daughters.  Full disclosure, I did use my Hilton Honors points to help finance our stay.From the moment we arrived until the moment we departed, everything was first rate. Fortunately, we were able to check in early, unpack and relax.  The sophisticated vibe and excellent location make this hotel perfect for unwinding.  It is quiet, nicely appointed and tastefully decorated with a French flare.  We were upgraded to a suite which had a fireplace, wet bar, desk area, two flat screen televisions, a small terrace, an oversized bathroom and a half bath. Our suite featured a king bed and separate living room with a pull out sofa bed.  It also had a microwave, stocked mini fridge and small freezer with cubed ice. We also had a large coat closet, two smaller closets and loads of dresser space.  Needless to say, we had plenty of room to relax and enjoy.  Typical amenities are provided: digital alarm clock, iron & ironing board, digital safe, hairdryer, etc.  The free WiFi is great and we had no issues connecting or using it.The sophisticated vibe and excellent location make this hotel perfect for unwinding.  It is quiet, nicely appointed and tastefully decorated with a French flare.  There are two restaurants.  The main restaurant is The Margeaux Brasserie which has the ambiance of an established Paris brasserie, serving breakfast, brunch & dinner.  We only had late breakfast here and it was very good.  The Petit Margeaux is a classic patisserie located right off the lobby.   It opens early, serves coffee & espresso, pastries, fruit and the like. It also serves a limited range of cocktails (champagne) in the evening.  I noted several locals stopping in for coffee & sweets before beginning their day.  I ordered take out coffee from The Petit Margeaux each day.This hotel has a strict \"no tipping\" policy, but I did leave server tips at the restaurants.My teenagers ordered room service late one evening (cookies, milk & ice cream) and it was delivered quickly and with a smile.  We also had to bother room service for utensils one night since we had restaurant leftovers and wanted to enjoy them before leaving.We had nightly turn-down service and the pull out sofa bed was freshly made when we returned for the evening.  I cannot explain how happy I was the first night seeing that sofa bed made!This hotel has a complimentary car which will ferry guests anywhere within a two mile radius.  Unfortunately, we could never connect with the guest car as it was always out with other guests.  This hotel is within walking distance to upscale shopping and many restaurants.Although we did not book any spa services, I did check out the facility.  It was beautiful and well-appointed.  The candles (available for purchase) smelled amazing.  There is an indoor lap pool and fitness room.  The cardio room is equipped with treadmills, ellipticals and a Smith Machine.  Free weights are also available.  There is a separate Pilates Studio where a guest was working with an instructor.  If I had time, I would have booked a session here; it looked great.My only complaint would be the lack of a coffee maker in the rooms.  That would have made my stay absolutely perfect!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 10,
        "review_days": 0.34282584884994505,
        "helpful_class": 1,
        "review_text": "Pretty good suites in the heart of the South Beach. Rooms were very clean and  it had enough good number of utensils for dinner. 5 minutes walk from the beach. Good number of eateries nearby. Only negative point is that , this hotel do not have any  parking options. You can try the valet parking for $25"
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 39,
        "expertise": 0.002091304024284,
        "user_cities_visited": 193,
        "review_days": 0.08871851040525701,
        "helpful_class": 1,
        "review_text": "Nothing burns me up more than a sightly above-average hotel charging high-end, luxury property rates for an average room just because they can.Sure, this place is ideally located near THE most popular part of San Francisco for tourists - Union Square; it's one block away from the BART, the Powell St cable car, and all that wonderful shopping.Sure, the tech industry and other downtown businesses have driven up the costs of living and visiting San Francisco even higher than New York City (which to this ex-New Yawker is truly insane since this ain't New Yawk).And sure, the Hilton group maintain and staff this 1980's style hotel very well; the folks who work here are very friendly and accommodating.BUT, let's face it, the Parc 55 is NOT the trendy or cool place it once was (over 20 years ago, maybe?) and the rooms (including my Hilton Honors room and a suite I visited on the top floor) haven't been seriously updated since, well...since it was built.Bottom Line: I paid a total of $441 (and that was the AARP rate!!!!) for a one night stay in June the same week the Apple Worldwide Developers Conference was going on in town. My mistake for needing to be in SF then. The hotel only charged this much because they could, and there's just something about that which burns me up.Lesson Learned: if you don't want to pay extortionate prices for a slightly above-average property, you probably should skip San Francisco altogether, because this kind of price gouging is the norm all over town. You'll find much more reasonable rates across the Bay in Oakland, but then, you wouldn't be in San Francisco, would you?"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 3,
        "expertise": 0.000551693699657,
        "user_cities_visited": 19,
        "review_days": 0.855421686746987,
        "helpful_class": 1,
        "review_text": "Excellent Hotel and their Staff. We stayed in a Club Room and had a great experienceBenefit of staying here is you can shop ,eat and enjoy .as one does not have to step out in the heat.you can go to different Mall within the three fold building which are inter connected,Food courts have cheap food and Renowned restaurants like NARA and NOBU.Excellent shopping Arcades catering to High priced productr to Medium Ranged goods.Overall experience was very satisfying,."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.6779846659364731,
        "helpful_class": 1,
        "review_text": "BE WARNED - me and my fiance booked this hotel and that was a BIG MISTAKE!!!I've listed below for those who do not care to read, and below that I've highlighted our actual experience.1. Very rude staff at front desk - do not give you the time of day2. Wouldn't help me call the local airline for my missing bag3. Would not provide assistance with a taxi to go to the airport to collect my missing bag4. Would not talk to us until check in formal time of 2pm5. Would not let us talk to aanager withou making an appointment6. Manager was dumbfounded and lied about staff.From the first minute in we we're treated in a very rude and disrespectful manner.Upon Our arrival, at 12:15pm, there were 6 staff workers at the front desk and 1 guest (aside from me) but when I approached to check in they signaled that they are busy (yeah, with themselves) while 1 girl pointed at a \"check in at 2pm\" sign and brushed me off with her hand.I quickly realized that one bag was left at the airport, when I asked for help from the same front desk, they said they are busy (again, with no guests at sight) and for me to come back at 2pm. When I asked out loud \"Can anyone help?\" One of the \"resourceful\" staff member handed me a cell phone and said that I should call the airline \"they will speak English\" she said. Clearly, I could use someone's help in their native language, but that was too much to ask as a hotel guest (or a person for that matter).When I asked if they could assist with a shuttle/taxi back to the airport, they said I'd be better off getting my own because theirs would be 200thb more expensive ($6.34 that \"really mattered\" to recover my lost bag).To top it off, when I asked to talk to the manager I was pushed back with a \"if you want to see the manager, you need to make an appointment\". Not sure about any of you BUT that was a first ever for me.Eventually I was able to speak to a manager, he was trying to make excuses that some of the staff maybe new (maybe? You're not sure you mean?!), And that he would need to retrain them...hmm, do I need to care about that at this point?I would recommend YOU STAY AWAY from this hotel!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.435377875136911,
        "helpful_class": 1,
        "review_text": "Everything was outstanding. I really enjoyed during my stay at your prestige Okura Hotel, in thailand, and the people are awesome, the break fast was great, I can not find any negative point of your Hotel. Once again Thank you very much."
    },
    {
        "user_review_posted": 207,
        "user_total_helpful_votes": 52,
        "expertise": 0.001109250810616,
        "user_cities_visited": 92,
        "review_days": 0.5580503833515881,
        "helpful_class": 0,
        "review_text": "Recent weekend in the city and stayed here for a couple nights.  The rooms are very roomy but you can hear a lot of hallway noise.  Folks are very pleasant but sometimes the \"rover\" in the lobby was a little too much - a very nice and kind person but sometimes I did not want to talk that much.  Buffet breakfast was wonderful but when you have HH discounts, even better."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.708652792990142,
        "helpful_class": 0,
        "review_text": "Had an amazing stay at the Ramada.. was a little concerned it may have been too far away from the main area but it was much better . We crossed the road everyday to the beach and it was fantastic nowhere near as busy as further up . The location you can\u2019t go past it\u2019s a ten minute walk to the ala Moana shopping centre and ten minute walk to the main area of waikiki. Staff were amazing and so easy to deal with and friendly. Wifi is actually the best we had throughout the US . We really enjoyed our stay at Ramada"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.1013143483023,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights and enjoyed our stay a lot. The staff at this hotel was great - Sarah, Sharon, and Eva at the front desk were wonderful and very accommodating! It was nice to wake up each morning and enjoy a great view of the Golden Gate Bridge from our room. Breakfast was very good too - lots of items to choose from. The bed was very comfortable. The bathroom was very small, but very clean. The sink is located outside of the bathroom, but that didn't bother us. Room had a refrigerator and a little sitting area by the window where we could sit and enjoy the view of the bay. The location of this hotel is perfect. It is at the corner of Lombard and Van Ness. It is only a couple of blocks from the \"crooked\" street and a 10 minutes walk to Ghirardelli Square. Public transportation (Muni) is a block away. We walked most of the time as it was more fun discovering San Francisco on foot. We would definitely stay at this hotel again if ever back in San Francisco and would highly recommend this hotel due to its location and staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "We were here for a three night stay. The front desk staff were all extremely friendly and accommodating. Paper, the coffee shops, was convenient and delicious. Wait staff in restaurant were helpful and attentive - thank you for the great experience, Michelle. We will certainly be back"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.756845564074479,
        "helpful_class": 1,
        "review_text": "We just stayed at The River Inn. This is a boutique hotel in a great neighborhood close to Georgetown, primarily near GWU and Foggy Bottom. The staff are super friendly and warm. However, we were largely uncomfortable with our beds and furniture in an otherwise spacious one bedroom suite. If the beds were more supportive and sofas and other furniture more current, it would have been much better. I imagine some of my concerns will vary by preferences and tastes of the resident."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 15,
        "expertise": 0.001507962779065,
        "user_cities_visited": 34,
        "review_days": 0.028477546549835003,
        "helpful_class": 1,
        "review_text": "Our room was clean and the WiFi was free. Free parking is first come first serve, but we found a spot at 4:30PM on a Saturday.Overall we were very pleased with our one night stay. King bed was comfortable. It's close enough to walk to most downtown attractions.I think we will stay here again when we visit Chicago!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 16,
        "review_days": 0.334611171960569,
        "helpful_class": 0,
        "review_text": "This was my second visit to Vegas after staying in the Luxor a few years back. As a hotel this is easily as nice (maybe even more recent with the decor) as the Luxor. The benefits over the Luxor and similar hotels is it has a lot better location just behind the Venetian so the walk is very short. The casino connected to the hotel is not the most desirable..."
    },
    {
        "user_review_posted": 354,
        "user_total_helpful_votes": 276,
        "expertise": 0.003674841084162,
        "user_cities_visited": 116,
        "review_days": 0.634720700985761,
        "helpful_class": 1,
        "review_text": "Excellent value hotel.Being on the riverfront gives you an excellent view.  The hotel is located within a quasi-residential district, which made it more intersting. There are two Metro stations within walking distance, which are necessary to get into the city. Although I loved the peacefulness and local feel to the area, I didn't love that we had to take a Metro to go places at night. But that was the trade off.The rooms are very clean.  It is an ibis,  so they don't have any character,  but the location and property grounds and price makes up for this.The grounds are beautiful. The pool is fantastic.   Large,  clean, view of the river.  There is seating right next to the river, which povide a great way to relax with your morning coffee or beverage from the outdoor bar. There is an outdoor massage service provided.  I believe it was 400 baht for a 30 minute oil massage. The pressure was VERY high - please tell them you want a soft massage if you don't want to be sore for the next few days.The breakfast was truly excellent.  We always went first thing in the morning ie6 or 630, and it was always quiet, even at 730 it was fine.  The coffee was just okay, but the food was great!  They served thai curries with rice that kept us fueled all day until dinner.  The fruit and pastries section was also great.The staff were very helpful and kind.  Please ask them to call a taxi for you.  The reception did this for us and the bell boy gave the taxi driver directions for our next destination and made sure the driver turned on the meter.  We had a very fair driver.  I don't suggest using the taxi drivers hanging out in front of the hotel as they did not look honest.There was a local restaurant that we went to almost every night.  A true mom and pop shop, no frills but amazing homemade cooking. I will review it separately, it was called thong far Thai restaurant, literally 3 to 5 minute walk from jotel. Dishes 75 bahts each, beer cheap.There's also a 7-11 within a 3 minute walk, great place to buy water."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 154,
        "review_days": 0.7699890470974801,
        "helpful_class": 0,
        "review_text": "This place Is not a fancy Vegas hotel. Silly things, like no coffee maker, or fast food restaurants in the hotel (although it's downtown so you don't have to walk far). But it's inexpensive, and clean"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 21,
        "expertise": 0.00130567508919,
        "user_cities_visited": 34,
        "review_days": 0.24917853231106202,
        "helpful_class": 0,
        "review_text": "We booked on priceline for this hotel and it was definitely NOT worth the money we spent. It did have off street parking in a ramp that barely fit our Ford Edge and offered a breakfast with two cereals and some muffins. But again, it was parking and it was breakfast.When we walked into the room, it smelled and the floor felt dirty, kind of grungy. The beds were fairly comfortable but the linens must have been used for centuries!You could tell they had done some updating, but not a lot. It was conveniently located on Lombard near the Wharf.I don't think we would stay there again, it was too out dated and simply did not feel clean at all."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 7,
        "review_days": 0.19769989047097403,
        "helpful_class": 1,
        "review_text": "I still have 2 more nights here...we were told it was an apartment type room...no one very small  room that smalls of old smoke. The rooms and hotel need a serious upgrade..things like corners of rooms, wall paper, outside of cupboards, under beds, bathroom corners..dirty!!!!!! WE HAVE BOOKED 2 ROOMS AND WOULD NEVER COME BACK..they should do something to compete with the higher end hotels with same rates...very disappointing"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 42,
        "expertise": 0.004051008023202,
        "user_cities_visited": 88,
        "review_days": 0.625958378970427,
        "helpful_class": 2,
        "review_text": "Beautiful property facing Waikiki beach and right in the heart of the action  Location was nice if you like being in the hustle and bustle. Our rate included breakfast at the buffet and was tasty each day.  Special thanks to the host staff and wait staff at the breakfast buffet.Unfortunately our room assignment was not the best.  We were in the far tower away from the beach, at the end of the hallway and on a low floor (the 6th)  I had hoped for something better as a Silver Elite member.  The street noise was loud.  There is a bus stop across the street so up until the wee hours of the morning you can hear the bus coming and going. I said to my husband in regards to the noise \"Are we in Manhattan or Hawaii?\"  Our thermostat also clicked and made loud noises.  It stopped right as we were about to call maintenance.We sat at the pool one afternoon and my husband ordered a beer from the pool server. It never came.  Finally we found our server again and she finally got it.  Later on we flagged her down to close the tab.  She sharply said \"Um, I already did last call\"  We explained that we only wanted to close our tab.  While she looked for our bill she said \"I didn't mean to be rude.\"  I guess she realized she was in fact being rude.  I wish I could remember her name.Overall it was a decent stay- not the best, not the worst."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 5,
        "expertise": 0.001167267722434,
        "user_cities_visited": 39,
        "review_days": 0.17086527929901402,
        "helpful_class": 0,
        "review_text": "We booked this hotel based on it's location and reviews and it did not disappoint!  We were very excited to hear that they had upgraded us to an ocean view room when we arrived.  We had late check in and it went very smoothly.  Our room was very clean and comfortable - a small balcony overlooked the pool area.  The lobby area was very comfortable and inviting; the pool area clean with plenty of lounge chairs.  They had live music in the afternoon and evening which was very enjoyable.  You walk through the pool area and come out on Waikiki beach with a great view of Diamond Head.We dined in the restaurant  - had their steak special which we found out was a grill it yourself! which was fun to do.  It was nice not to pay a resort fee as a lot of other area hotels charge - but they do charge for valet parking.  The valet employees were very attentive and fast. We discovered around the corner a Denny's as well as an ABS Store which was great to grab a few souvenirs and bottles of wine for our trip.  I would definitely recommend staying here."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 5,
        "expertise": 0.000860642171466,
        "user_cities_visited": 15,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "Our 3rd stay at the Hotel Palomar, each time has been wonderful. We recently stayed here at my daughter's request for her 13th Birthday. They went above our expectations to make her Birthday very enjoyable and memorable from the surprise Birthday cupcakes and chocolates delivered to the room to making sure our requests were met, from the room itself to our choice of location. The girls enjoyed the pool, the hot chocolate bar in the lobby, the hula hoops in the gym, the room service for breakfast. The staff always remembered it was a special day for her and made her feel very special. Joseph, at the front desk was amazing and very helpful with everything from directions , train information, nearby shopping, and hot spots for the girls. The suite was amazing and beyond what we imagined. It was huge! Thank you for suggesting! The girls also enjoyed the \"facebook password\" treat delivered to the room, how fun! The wine hour was a very nice treat for the adults too! Thank you for the great time, Hotel Palomar!! Your staff made this a very Happy 13th Birthday get away!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.6883899233296821,
        "helpful_class": 1,
        "review_text": "My girl friends and I stayed at this hotel over the weekend for some city fun. Staying at Mondrian Hotel Park Avenue for one night was an experience of a lifetime. It\u2019s like staying at one of the finest hotels in history. The balcony suite we stayed at was impeccable with a great view at night. The service was excellent! We felt like royalties from the moment we arrived, to when we checked out the following day. We also had an enjoyable lunch at Cleo. All the food was very good along with the prompt and courteous service. We had drinks at the Lounge. The place is beautifully decorated. The room service was awesome. We ordered a couple of desert that came in no time. We also asked for extra bath towel and a blanket that was brought to the room promptly. We will never forget our experience. The staff of this hotel as well as the Cleo restaurant staff went above and beyond our expectations to make our stay remarkable. I would definitely recommend staying at Mondrian Park Avenue."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 17,
        "expertise": 0.001683865118086,
        "user_cities_visited": 18,
        "review_days": 0.360898138006571,
        "helpful_class": 1,
        "review_text": "We just spent two beautiful days at the Washington Plaza Hotel and the customer service is amazing!  From the valet attendants, bell hops, front desk personnel, housekeepers, to the servers in the restaurant, No. Ten.  Each staff person we encountered had a smile, a cheery greeting, and all inquired if there was anything we needed.  I don't know if management just knows how to hire fantastic employees, has exemplary training, or they pipe happy gas into the facility. Just kidding.  We were catered to by Hong (Sarah) in the lounge after we arrived and she was just the right person to get our visit off on a good start.  She was attentive, genial, and entertaining. We enjoyed a drink to unwind. Drinks were accompanied by house made potato chips-the best ever!  Perfectly crisp and not a bit of excess grease, sprinkled with flake salt. We decided to extend our stay in the lounge and ordered dinner there. The items offered were the same as those in the restaurant.  My partner ordered Steak Frites.  The steak arrived a perfect medium rare, as ordered, and again, the best ever french fries... and I'm not a big fan of fries! I had the seafood salad, which was pristine mixed greens, lightly dressed, with a healthy amount of fresh salmon, shrimp, and scallops. The seafood was expertly done. This chef seriously knows how to cook!The facility itself is quite large. We were there for a business meeting and it appeared that they host many; several other meetings were going on at the same time as ours. We have been other places for events like this, but this hotel is especially able to accommodate such groups. There were ample elevators and all in good working order. We did not have to wait more than a few seconds ever to use them. (This is frequently not the case in many places we have stayed.)  In addition to the lounge and restaurant, there is a beautiful outdoor pool that looks very well maintained, and a small fitness room with weights, treadmills, and ellipticals.  Nothing fancy, but all worked and it was much appreciated.Our room was fairly large (king size bed) with the sleeping and seating area separate from the walk-in closet and bathroom.  In addition to a desk, there was a table and four chairs along with a bar sink in the room. It was thoughtful that the heat/air conditioning unit could be separately controlled in each area.  The mattress was heavenly and the linens crisp and immaculate. For a city hotel the room was quite quiet. You hear some street noise, but so loud that it prevented us from falling asleep. Besides, the view during daylight makes up for it.The room was well lit, with the flexibility to illuminate separate areas if one person wanted to retire early. The furniture was in good condition and comfortable.The bathroom was small due to closing off the toilet and tub area with a door. I thought it was a nice trade-off for having access to a non-steamy mirror and sink area when another person is showering. The place was clean; I'd say normal house clean. The tile around the soap dish in the shower had a tiny bit of mold, and the grout in the corner of the floor tile had accumulated some dust or grime. Considering the traffic the rooms have, it probably is expected. However, the sink, tub, and toilet were immaculate and the towels fluffy and spotless. In all honesty, I think if I had called down to point out the areas mentioned, they would have been attended to. The staff is just that eager to ensure you have a good stay.  In reality, I see the same thing in my own bathroom from time to time.The outside wall is a full window going all the way across (a long expanse). It is nicely decorated with double roman shades, the inner layer being sheer to let in light, the outer a heavier weight fabric to darken the room. This is a great solution in the bedroom. In the bathroom, maybe not so much.  The window extends to the mirror above the sink, and that's the problem.  Those shades need to be taken down and cleaned, or a different window treatment needs to be chosen that can be easily kept clean.  It's a small complaint, and you don't need to touch those areas since pull cords are used to raise and lower the shades, but it's not attractive to see.We did eat in the restaurant for breakfast both days and found it to be quite good and also reasonable. The Continental Breakfast included oatmeal, fresh fruit, a cheese board, cereal, and yogurt, along with assorted breads and pastries.  The Breakfast Buffet included all the above as well as eggs, bacon, and all the traditional fare.We have stayed in DC before, but never this neighborhood. I spent the day exploring while my partner attended a conference. The concierge and front desk staff were very helpful in suggesting places to see and offering to get transportation. I chose to walk since the weather was especially nice.  It's a very safe area with a mix of commercial and residential streets.  14th Street is great for restaurants within walking distance.  If you prefer to take a taxi there is a taxi lane right in front of the hotel and the valet is more than willing to arrange one.All in all, we were very happy with our experience at the Washington Plaza and would recommend it without hesitation."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 52,
        "expertise": 0.0032557284195810004,
        "user_cities_visited": 125,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "There is a great deal to like about this hotel. It's a typical Sheraton, so midrange amenities and accommodations. But the bar, concierge lounge, restaurant, rooms, and service quality are all excellent. The staff is friendly and helpful.Best of all, it's only a block to the Westlake transit stop, that offers Link light rail service to the airport, a bus stop, and the monorail. It's also one block from the Pacific Place shopping center, which also has excellent restaurants. Pike Place Market is just a few blocks away.Views of Puget Sound are available on the hotels west side, but even views to the south and north have something to offer. Only views to the east are of little more than the urban landscape.This hotel has become my new go-to in downtown for all of these reasons. It's definitely a favorite."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.041621029572836005,
        "helpful_class": 0,
        "review_text": "From the moment we pulled up we there was so much care and attention to detail paid to my family. They made getting out of the car and up to our room with two small children seem effortless. There was a wine happy hour going on when we pulled up and the gentleman that helped us to our room went specifically to bring us a glass as we made our way up to the room. Our oldest was escorted behind the counter to a toy chest -which he LOVED. And later that night he was treated to complimentary milk and cookie service. We ordered room service and ate at the restaurant during our stay, both were delicious and again, the atten to detail was apparent.The service and our room was exceptional. My husband and I can't wait to get back for a weekend stay! We definitely recommend a stay here! \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"
    },
    {
        "user_review_posted": 322,
        "user_total_helpful_votes": 190,
        "expertise": 0.0027543564955590004,
        "user_cities_visited": 206,
        "review_days": 0.941949616648411,
        "helpful_class": 1,
        "review_text": "Stayed 4 nights in the older part of the hotel and enjoyed our visit. Right on the beach and in the middle of Waikiki. Nice room and the street noise did not bother us too much but it was evident each night. Drinks are expensive but the setting is great and the entertainment good too. Our only gripe was trying to get a deck chair near the pool which we were never able to do. On most occasions the chairs were vacant for hours but had been \"claimed\" by other guests or visitors with a towel or shopping bag. 40-50 deck chairs, a dozen people in the pool and and many chairs unoccupied but \"claimed\", management needs to look into this."
    },
    {
        "user_review_posted": 256,
        "user_total_helpful_votes": 143,
        "expertise": 0.002601580602449,
        "user_cities_visited": 234,
        "review_days": 0.6013143483023,
        "helpful_class": 1,
        "review_text": "We stayed here for a night on our way back home. Connection with BKK airport is excellent and takes about an hour with City Line train and BTS (100THB per person, UBER is about 325-400THB). The hotel met all our expectations. Views from the bar on the 38th/39th floor are amazing. Quality of service was excellent and always willing to make extra mile ( they checked us in earlier than official time). The dinner deal for 999THB (excl. tax) per person at italian restaurant on 35th floor is really amazing! The breakfast had plenty of choice and great views over the city!"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 40,
        "expertise": 0.0026248187569640003,
        "user_cities_visited": 248,
        "review_days": 0.42990142387732705,
        "helpful_class": 1,
        "review_text": "Just spent four nights here...can not fault it...on check in were re-allocated our room due to assigned room being too close to elevators considering length of stay...this was much appreciated...the new room was not ready till after 4pm so we were given IHOP breakfast vouchers for our inconvenience...again much appreciated...this hotel is obviously big on customer service...every minor issue we had was dealt with immediately (nothing worth mentioning)...the lobby, courtyard and games room are great places to hang out any time of day...didn't try the new courtyard caravan serving drinks and food...Our room was great...on the fourth floor overlooking Beach st...warm when we wanted warm...cool when we wanted cool...bathroom is small but functional and totally fine for us (with a hairdryer and shaving/make up mirror)...room was cleaned daily and plenty of towels, tea/coffee supplies for in room tea/coffee machine...you can also play darts out gaze through your porthole while waiting for tea/coffee to brew...LOVE THIS HOTEL...really hope we'll be back"
    },
    {
        "user_review_posted": 231,
        "user_total_helpful_votes": 147,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 564,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "We met some friends that came in from out of town and they stayed here so we did for two nights. The room was very tiny but very clean, and could have used more dresser and closet space. Front desk staff was excellent and free coffee in lobby around the clock. Free breakfast everyday"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.731653888280394,
        "helpful_class": 1,
        "review_text": "The hotel is nothing special. The food in the restaurant is poor quality and over priced. My boyfriend got food poisoning from the food here. Also, during the hurricane the hotel gouged the guests by charging high rates for buffet food- buffet food was the only option available breakfast, lunch, and dinner if we wanted to eat. No spa. The pool area is dismal. It feels like a pool on top of a parking garage. Terrible atmosphere. I would not go back or recommend this hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 13,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "The shower is fixed I'm not very used to it. If not compare to the hotel in Asia, this hotel is not bad, at least this is the no. 1 hotel in Seattle. The amenities they prepare for guest is the refillable bottle which fixed on the wall instead of small size bottle, the design is bad, hard to press, each press is small amount. I was intended to use the tub, but it's too dirty, the water is come out from the ceiling and not able to wash it again before I use. As this hotel is quite pricey and the hotel is not as good as I expect, I might not stay in this hotel next time."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 440,
        "expertise": 0.015831138909886,
        "user_cities_visited": 228,
        "review_days": 0.35158817086527905,
        "helpful_class": 2,
        "review_text": "I have stayed at this property many times over the past 15 years.  Recently, I had a friend visit and we decided to do a staycation here. I live in Marin County and had not stayed here since '03.  The hotel has been nicely updated since then. We were able to get an excellent rate which was on the Club Level. The rooms are nice and clean. What is really the best part of this hotel for me is it's location. Situated in a quiet part of Nob Hill with easy/walking access to Chinatown, North Beach, Coit Tower, & Union Square.  The other high end properties at this price level are mainly located on or South of Market which can get seedy after dark and lack any neighborhood feel. The Club Level was nice but I didn't really need the personal Concierge since I lived in the area. So the in your face of that whole scene is not really my style. I like to be a little more discrete. This is just personal taste. The food presentations were very nice and rarely ate anything else. This was the part that was worth staying on the Club Level. A grand hotel and I remembered why I keep coming back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.866922234392113,
        "helpful_class": 0,
        "review_text": "enjoyed the lobby environment morning and night.  The beds are very comfortable. Breakfast is quick and easy if your are headed out without a lot of time to sit. It would be nice to have a couple of music only channels on the TV."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 55,
        "expertise": 0.004927769762605,
        "user_cities_visited": 30,
        "review_days": 0.445235487404162,
        "helpful_class": 1,
        "review_text": "Vive is a very old hotel that has had a renovation. Staff are nice enough. We were lucky to be upgraded to a suit and had a nice view of the beach. Unfortunately the windows are head height so you can only see when standing up!! There's no pool which surprised me. I can't complain tho as I just assumed they had a pool. The beach is only a 5 min walk away though so very close. They offer complimentary beach towels, mats, chairs and boogie boards which is good. The air cons are old units that sit in the windows. Bit noisy but work ok. Quite noisy outside at night. We were on the 18th floor but still could hear people yelling on street due to windows being so thin.They offer complimentary continental breakfast in the foyer. Unfortunately they had run out of everything when we got down for breakfast at 845. We didn't bother going the second morning.Overall Vive is a nice hotel. We prefer hotels with pools and balconies so we won't stay here again for that reason. Otherwise we possibly would."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 20,
        "expertise": 0.003126264298061,
        "user_cities_visited": 63,
        "review_days": 0.561336254107338,
        "helpful_class": 0,
        "review_text": "When I arrived at 7pm, there was no bellman to open the doors and the automatic doors were broken.  So, wrestling my luggage into the hotel was my first, not-good impression.  Check-in was quick.  Room is nice.  Bathroom was tiny!  I'm serious...tiny!  Bar in the lobby was a joke; no ambiance what so ever.  Lobby was very dark, like a night club, but sad and empty.  I had breakfast delivered the first morning.  They showed up 10 minutes late (there is a half hour window and they were late).  The worst part was that I got an email that the two colleagues that were flying in that evening had been moved to another hotel.  Said there was \"a problem with the reservation system this morning so they were moved\".  First of all, you call, you don't email.  Secondly, the reservations had been on file for weeks, so a system glitch that morning was a terrible excuse.  The manager that I spoke to (Jessica) made no attempt to fix the situation.  I explained to her that there were 3 of us that were split into different hotels.  Cab fairs would now be higher (especially since the other two had to drive to our business event, while we chose the hotel so we could walk).  The worst part was that when my colleagues got to the other hotel, they found out that they were only booked for 1 night (instead of the 2 nights they were originally booked).  It took a ton of begging and pleading and they finally were allowed to stay 2 nights, but no thanks to Jessica or the W!  Stay away, this place doesn't understand how to treat customers!!"
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 80,
        "expertise": 0.0038128164576360004,
        "user_cities_visited": 166,
        "review_days": 0.031763417305585004,
        "helpful_class": 2,
        "review_text": "We booked and paid in advance for a room with two queen beds, but were given a room with only one queen bed to accodate two adults and two teenagers. The hotel explained that bedding is not guaranteed. I wish I had known that when I paid extra for a room with two queens as I could have paid less for a room with just one queen. I was less than impressed by the hotel's offer to waive the usual fee for a rollaway bed.That said, it is a pleasant hotel a relatively short walk from the beach.  However, when  we returned to Waikiki a week later at the end of our trip, we had a much better experience with a spacious \"family room\" that slept six at the Marriott Waikiki Beach for about the same price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.929353778751369,
        "helpful_class": 0,
        "review_text": "My boyfriend and I recently stayed at the Pearl Hotel in Waikiki. It was a lifesaver as we needed a room right away and as soon as we got there we were greeted by Keyneth at the front desk.The room was great, quiet with AC and a nice bathroom. Totally would stay here again especially because the person that checked us in, Keyneth was so friendly and accommodating. The customer service was above and beyond here! He even checked in with us to make sure we were taken care of and gave us welcome drink tickets for the bar next door. Will definitely stay here again!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 5,
        "review_days": 0.279846659364731,
        "helpful_class": 1,
        "review_text": "I'm not a \"Vegas person\" so this was perfect! Gave me the space from the crowds that I prefer and made planning our time charmingly simple because......I didn't really plan anything I just told the staff what I wanted to do and they figured it out and had everything ready. Every single person was attentive and kind but not overbearing. We will be back for more(says the \"not Vegas person\")!!!"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 39,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 47,
        "review_days": 0.8033953997809421,
        "helpful_class": 1,
        "review_text": "Upon arrival Queen Anne still had extensive Christmas decorations everywhere that suited the Victorian style. Everything looked magical.Our room 415 on the 4th floor complete with peacock wallpaper was fine. We were going out the first evening, so we needed to iron clothes. The iron didn't work, neither did the night lamp. The iron was quickly exchanged, the night lamp was never exchanged.We were spending 6 days in SF at the Queen Anne. Breakfast the first morning was a disappointment. In the reception it's called an \"exclusive continental breakfast\". Check out the posted pictures. The boiled eggs were green inside. Nothing home-cooked, but cheap muesli, pastries, etc. No yogurt or healthy items. Bananas got more and more rotten along the way. We ended up having breakfast other places even though breakfast was included.We asked the concierge for assistance booking a table for 5 for our last evening. She didn't get through on the phone 5 days before we wanted the reservation and never followed up. We ended up walking to Octavia 1 block away and made the reservation ourselves.One of the last evenings while sitting in the impressive living room by the fireplace, at least one mouse turned up and ran around the room. This was addressed to the receptionist, who jotted down my name. The next morning I also mentioned it, where the receptionists reaction was \"this is a first time \". This attitude combined with lack of cleanliness (staircase wasn't vacuumed during our 6 days stay even though I addressed it after 3 days) was the last drop. Therefore the rating 2. The room and location are fine, besides that the standard is just too poor."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.967141292442497,
        "helpful_class": 1,
        "review_text": "Myself and my husband stayed at Made for 5 nights in early October to celebrate my birthday by taking in the joys of NYC. NYC didn\u2019t disappoint but Made did, we\u2019d done lots of research and booked mainly on the back of the good reviews, which I now don\u2019t really understand. I\u2019ll start with the good points: great location within walking distance of most of Manhattan, really comfy beds and pillows, great interior design, a cross between Japanese, Scandi and Art Deco.. it works! Now for the not so good.. the service was terrible, In 5 days, only once did someone welcome us when we walked into the lobby, it feels like you are bothering the staff by asking for anything, they are not rude but just don\u2019t seem to really care that you are a guest paying not an insignificant amount to stay in their hotel. Too busy looking \u201ccool\u201d. This makes for a lobby/bar devoid of any remote sign of atmosphere, it feels like an Internet cafe crossed with a coffee shop, with a bar tagged on the end. Essentially, everyone is on either a laptop or phone, even at the bar!. We tried to get a drink at the bar late on Saturday afternoon but noone was serving, so went to our room, only to find that housekeeping hadn\u2019t been, they arrived at 5pm while we were getting ready to go out. We then tried to have a drink before we went out at the rooftop bar but it was closed for a private function, so we sat amongst the laptops for a bit.. but soon left. After this we avoided spending time in the hotel as much as possible and hung out in other hotels near by such as Aventi where the bar lady was at least adept in the art of conversation. One other major flaw is not being able to make a hot drink in your room.. on holiday, I like to sit in bed with a cup of tea and read by book in the morning (a rare treat when normally I have two kids jumping on my head), at Made, you have to get up, get dressed, go downstairs to the Coffeeshop/lobby, queue with the general public, order, wait and wait while your drink is made in slow motion, pay for your drink (you get 1 token per day for a free drink, despite two people staying in the room) and head back to your room. Suffice to say, it kinda ruins the chilled morning cuppa ritual.. as you want to throttle someone by the time you get back into bed!! The curation charge of $25 a day is a joke, not a clue what it\u2019s for .. although they did organise the Liberty Cruise For us which was great and strangely included as part of our stay.. although we were never told about it (luckily I\u2019d read it in the small print somewhere).Sorry I\u2019m rambling on, in summary, I think Made would be a good option if you\u2019re travelling on business and just want a comfy bed and none of the formalities of service you get at bigger hotels, not so good if you like a bit of conversation, friendliness, hot drink in bed, fun, atmosphere, a wardrobe!"
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 50,
        "expertise": 0.001435809208154,
        "user_cities_visited": 93,
        "review_days": 0.051478641840087005,
        "helpful_class": 0,
        "review_text": "I have always chosen Westin Hotels when travelling, either for business or leisure, when possible. I originally began to respect them when I stayed at the Detroit Metro Airport Westin. The beds, bedding and luxurious feel of the room was akin to my tastes in hotel stays. Unfortunately, the Las Vegas property greatly disappointed me. The bedding is no longer \"heavenly\" there. Perhaps I have arrived just before a much-needed upgrade, but there was no evidence of that while I was there. The room and bathroom were not \"white glove\" clean. The baseboards were dusty, the carpeting was dirty and the mirrors needed a Windex wipe-down. Additionally, we  left the room in the morning of our first night, were gone all day and returned to an unmade room. We organized for service to return when we went to dinner. What I liked about the hotel was it's location. It is just enough off the strip to feel quiet but close enough to walk to local restaurants and sights. It is also easy and free to park. Desk service and bar service was excellent. If you have the time and the energy, eat anywhere else but the restaurant located there. It will be a better value and tastier."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 26,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 13,
        "review_days": 0.24370208105147803,
        "helpful_class": 0,
        "review_text": "My husband and I traveled to Vegas for pleasure and decided to stay somewhere with better value for our first 2 nights.  We knew the room would be spacious but were still surprised when we checked in with how much space there was. Loved the balcony although the chairs were very uncomfortable. The AC worked well but was loud and woke us up in the middle of the night many times when it turned on. We didn't do any cooking but the full kitchen was very nice.  Free wifi was nice as was the cucumber flavored water available in the lobby. There was a free wine reception each evening from 4-5:30 which was very nice.  The pool area was somewhat small but had sun the majority of the day, which we later realized was a luxury!  Never had trouble finding a chair at the pool and the chairs were very comfortable. The staff were all very friendly. Definitely recommend the hotel especially considering the value. You won't necessarily get the upscale feel of staying in one of the hotels on the strip but there were many perks that are hard to dismiss. You will definitely encounter homeless people when walking Flamingo Ave but they're on the Strip as well. We did ask for  a late checkout and were denied but other than that no complaints. Oh and we weren't see to get Tru TV to watch some of the NCAA games. Bummer as some of those games were very close and exciting. Overall a great value and would stay here again."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 24,
        "expertise": 0.002008165066754,
        "user_cities_visited": 14,
        "review_days": 0.08871851040525701,
        "helpful_class": 1,
        "review_text": "I have traveled to more than 20 countries and stay in many hotels. About this hotel:Pros: ?Cons:Many guests not enough staffNot responsive receptionistsInternet with extra charge (nowadays every hotel have Wifi free of charge)Lifts are terrible and can cause more than 15 minutes to reach your destination floor!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.906900328587075,
        "helpful_class": 1,
        "review_text": "Pretty disappointed. Front desk was lazy and disinterested.  Room product was exceptionally small.  Beware of the wooden bed box that juts out and is super easy to bang your shin against!  TV did not allow me to check out despite menu option for exactly that. Missing the boutique vibe.  Charging a resort fee for such a low end property is particularly maddening..."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 12,
        "review_days": 0.7382256297918941,
        "helpful_class": 2,
        "review_text": "4 and half stars i think and only because the  concierge offers tickets dont buy them they are worst tickets, as for place to stay was fantastic off the strip but 6 minute walk to vegas eye wheel they offer a bus service we used twice but a taxi is $6 to middle of strip 5 pools all clean empty and in use till midnight very quiet no machines or casinos so nice break from all that stuff  plenty room in accommodation and very well equipped washer dryer microwave cooker 2 bathroom and was \u00a3100 a night great value recommend this place to stay for families"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 128,
        "expertise": 0.009305233734230001,
        "user_cities_visited": 58,
        "review_days": 0.8860898138006571,
        "helpful_class": 3,
        "review_text": "We stayed at this Mandarin property in the District of Columbia recently.  It was a great choice.The property is stellar.  And, like the Mandarin properties elesewhere, the leadership and the team members are expert at customer service.  Everyone is attentive and kind; they are not faking it.  They always address you by name and remember your preferences.Our suite was spacious, especially the bathroom space.  We had an unobstructed view of the river and all activities on it those days.  The room was very clean and extremely fresh.  The bed was comfortable.  In short, it was the kind of space that one might reasonably refuse to leave.The dining areas were sufficiently spacious.  The food was good and well presented.  The bar, however, was tight and always busy.The hallways were well-lighted and not offensively bright.The housekeepers always took a moment from their tasks to greet you warmly in the corridors and inquire about your needs.Overall, the experience was fabulous.  It was a real Mandarin experience.ONE PRACTICAL CONSIDERATION:  A public parking facility is located about half a block from the entrance.  The weekend cost is a small fraction of the valet parking at the hotel.  This indoor parking lot had an attendant and it was clear and appeared safe."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "Stopped here for one night on a family trip to America from the UK. It's an amazing little gem and the rooms will not disappoint. Very close to Ocean Drive, the beach and bars/restaurants. Very pleased"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.42442497261774303,
        "helpful_class": 0,
        "review_text": "After lots of research, we chose Lotus Hotel just off the beach and in walking distance from Waikiki because we didn't want to deal with traffic, people, and noise.  This was the perfect spot!  We could walk to the beach and ride the complimentary bicycles to area stores.  Complimentary valet parking was a great plus!  $25 resort fee/day covered parking, bicycle, beach towel/chair.The best part was the room ... BIG and beautiful room!  Room 425 had nice views of the ocean and Diamondhead.  Great value for the money."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.829134720700985,
        "helpful_class": 0,
        "review_text": "Wonderful hotel to stay - this is my 2nd time to be in Dubai for my holiday but my first being in Shang ri la Dubai. I have to say from the moment you step out of the hotel, check-in, luggage delivery to the room - everything was just flawless and wonderful. All the staff are very helpful and welcoming. One staff being exceptional was Kazi - he really took the extra mile and cater our extra needs. Will definitely recommend anyone to stay at this hotel! Room is spacious, more over the view is just amazing! Loads of restaurants and cafes around the vicinity."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 26,
        "expertise": 0.001139438670778,
        "user_cities_visited": 51,
        "review_days": 0.6659364731653881,
        "helpful_class": 1,
        "review_text": "The best thing that the Argonaut has going for it is the location!  Between Ghiradelli Square and Fisherman\u2019s Wharf, it\u2019s incredibly easy to walk to so many great tourist spots, including Pier 39 and Pier 33.  The lobby is lovely, with a large fireplace, comfy seating and games (think upscale connect 4 and tic tac toe).  Our room had a view of the the room across from the courtyard, but we were really only there to sleep and we didn\u2019t mind.  Also, drinks at the fire pit outside at the Blue Mermaid was a great way to wind down.Now, for the not so great:  The $25 daily urban resort fee is kind of ridiculous.  It covers WiFi (come on) and infused water in the lobby, which was empty every single time I passed through, at least 6 times / day.  Next, the bathrooms in the rooms are very dated and not laid out exceedingly well (the hair dryer hangs on a hook just outside of the shower).  Our shower head made a high pitched squealing noise that we couldn\u2019t stop no matter what we tried.  Also, prepare for long elevator waits with only 2 slow elevators.  Finally, perhaps the most frustrating was the service.  The representative at check in was flat out rude, and also did not disclose the urban facility fee.Overall, there were really great things about the Argonaut, but really annoying aspects brought the overall experience down.  Great location and if you get a good deal, it\u2019s definitely worth it!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "It was amazing and big and the location was perfect with shops and restaurants.the room was big and had a lot of room and its was a holiday I will not forget.This holiday has been great and I will come back to the hotel"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 16,
        "review_days": 0.963307776560788,
        "helpful_class": 0,
        "review_text": "Room 535, four night stay. We feel that this hotel is tired and in desperate need of refurbishment and decoration, the bathroom was poorly designed the bathroom door would not fully open due to the fact that it hit the toilet seat. The shower Is not separate from the bath and you have to step over the side of the bath to enter the shower, there is a shower curtain rather than a panel. The Internet was difficult to access due to lack of information from the reception staff, upon returning one evening the room had not been replenished correctly and we had to ask for coffee and cups which took over half an hour to arrive. Did not eat at the hotel but we did use Top of the Mark, which has spectacular sunset views, but again it needs refurbishing the tables had stained glass marks and the service was average and drinks very expensive. Generally disappointed would not recommend."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 22,
        "expertise": 0.002856547378228,
        "user_cities_visited": 60,
        "review_days": 0.295728368017524,
        "helpful_class": 0,
        "review_text": "From the minute I checked in I had problems with my room. Day one faucet RUNNING, not dripping into the metal sink.  Had to wait around to get it fixed.  Day 2 in wAll blow dryer not working, had to go down to lobby like a drowned cat to report it, they ended up finding one for me to use.  That night air conditioner in my room died. After sweating all night I reported it at 7 am, upon returning at 4 pm still not fixed. They did end up moving me to a new room, but my coworker and SEVERAL other guests all had issues with the air conditioners in their room. The units are all the old fashioned noisy ones that don't have a thermostat. The second room they moved me to had a newer style ac and it was much improved. Nice staff, nice rooftop bar, good location, above average food in restaurant,but rooms have maintenance issues and definitely need some TLC. Way too many problems for me to feel good about recommending to anyone."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 42,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 29,
        "review_days": 0.850492880613362,
        "helpful_class": 0,
        "review_text": "I have stayed at this hotel about 3 times in the last 8 months due to my son now living in River North.  I have always had a great stay here.  Very comfortable rooms and quiet!  Great location within walking distance to a lot of shopping, restaurants and tourist sites.  At the end of the day I looked forward to be arriving to my hotel room where it felt like home."
    },
    {
        "user_review_posted": 215,
        "user_total_helpful_votes": 162,
        "expertise": 0.003547775391381,
        "user_cities_visited": 52,
        "review_days": 0.946878422782037,
        "helpful_class": 0,
        "review_text": "Ok. Everyone talks about the breakfast.  Yes you got to have the breakfast.  But the staff are super good. And the restaurant turns into a cool bar at night that goes till 3am. Only problem the cost of alcohol here is obscene.  Pools nice but sun goes about 1pm behind the other buildingsMy only gripe was I paid for city view but got a view of the side of the city. Not the burj side and not so pretty"
    },
    {
        "user_review_posted": 257,
        "user_total_helpful_votes": 92,
        "expertise": 0.001627603747395,
        "user_cities_visited": 151,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "We spent a long weekend in San Francisco and from prior stays in the area we knew we wanted to stay here and we were not disappointed.  Two staff members that truly understand service are Troy and Donovan.  What a pleasure to be welcomed to the hotel by these gentlemen.  Our room was not ready when we arrived.... did not expect it to be since we got there off an early flight into SFO....they stored our bags and helped us rent bikes from the firm down the street.  The hotel itself is quite nice and the location is central to everything in the area.  We would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.600219058050383,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel during the summer and it was a wonderful experience, but the during the winter the service had declined. They checked me into a room with a broken heater. Also my family and I left at 9 am and returned at 5:00 pm no one had come to clean the room or even change the sheets. I was really disappointed and unfortunately will have to find somewhere else to stay next summer."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 1,
        "review_days": 0.19496166484118202,
        "helpful_class": 0,
        "review_text": "PROS: Near the strip. VERY close to airport (literally NEXT DOOR). Next to Denny\u2019s (hey, it\u2019s food). Good bed. Hot water even on check out morning (though it was not AS hot as other times). LOVELY resort. Non smoking room truly was non-smoking. \uf04a Fast housekeep service. Front desk very helpful. Got coupons and used for pizza, which was good, but not as crispy as I prefer. Sufficient parking for everyone. Used the craft center once. Was OK, but v limited on options for creativity: made door hanger. Had only crayons, glue, foam faces or flowers and a few variety of stickers. Quiet, generally. Fast elevators.CONS: Be aware Dec is COLD in Vegas! Had 2 cover vent near floor/behind dresser in bedrm /w pillow 2 keep out COLD air.. Half kitchen is MICROWAVE, SML FRIDGE, SINK. Difficult to \u201ceat in\u201d for a week, esp bcz there is no table/chairs, just a high bar /w 2 bar stools. Difficult to do business-type \u201cwork\u201d on laptop bcz no table, other than coffee table, which hurts the back. The sofa is TERRIBLE. Seat cushions slip forward constantly! It\u2019s a sofa-bed, so not your normal couch. TV remote was not terribly user friendly. Door key stops working EXACTLY AT CHECKOUT TIME!!  DO NOT BE LATE OR YOU ARE LOCKED OUT OF ROOM AND BUILDING!"
    },
    {
        "user_review_posted": 378,
        "user_total_helpful_votes": 206,
        "expertise": 0.002535455806999,
        "user_cities_visited": 171,
        "review_days": 0.20810514786418402,
        "helpful_class": 0,
        "review_text": "A great location near shopping and dining choices.  Room was quite nice.  Spacious enough and nicely furnished.  The shower was a pleasure. The best things were the Happy Hour in the 25th floor lounge - good snacks and a wonderful outside seating area- and the breakfast buffet - tasty with a wide variety of Asian and European options. Could actually get croissant and rice juk."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 13,
        "expertise": 0.000778587446559,
        "user_cities_visited": 35,
        "review_days": 0.7606790799561881,
        "helpful_class": 1,
        "review_text": "Stayed here for a business trip with 2 other ladies and felt that they were a little disorganized. The two other ladies checked in before me (I made the reservation), and they had no issues. When I checked in, I got my key no problem at all and went to the room. The next day we had a note under our door that said they needed two other credit cards on file for me and one of the other girls. This wasn't communicated at check-in, and we were a little annoyed. When I went downstairs to put my card on file, the front desk attendant acted like she didn't need it, which confused me even more. Overall, not a big deal, but I felt like the staff didn't communicate with each other or know the hotel's policy regarding the matter. Our room was lovely, and I visited the hotel bar several times and received excellent service. Especially by the bartender, Tony, who was fantastic. Short walk to the conference center which was nice. I would stay here again."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 45,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 50,
        "review_days": 0.49835706462212404,
        "helpful_class": 0,
        "review_text": "This is a quality hotel and it lives up to it, so I won't say much there.  We got it at an incredible price (cheaper than the new motels in places like Denver).  We chose it for location, however, which is what I want to emphasize here.  It is very near the Capitol building and about a ten minute walk to the White House.  Chinatown is right down the street and there are plenty of restaurants everywhere.  Ford's Theater is a couple of blocks away.  Best of all, there is a metro station right below, so you can pretty much get anywhere and easily back again. I had some knee problems this trip, but this location made things easier.   The hotel itself has an impressive open atrium lobby.  The large tv had incredible clarity.  And the staff members were all as nice as they could be without being cloyingly phony.  We were very happy with our stay"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 3,
        "review_days": 0.31982475355969303,
        "helpful_class": 0,
        "review_text": "This hotel is superb. The staff are friendly and very helpful. The rooms are really clean and comfortable. We were upgraded due to it being our honeymoon to room 603. It was huge. Fantastic facilities including a dressing room and a kitchen which we put to good use.Housekeeping were superb with the room always being fresh when we requested it and they even did our washing up which was very kindThe location is great. A dunking donuts and Starbucks within a 2 min walk. The Lincoln memorial is a 5-10 min walk which is a must. The foggy bottom/George Washington university metro station is a 10 min walk and it's an effective system to get around well and at a cheap price.Thoroughly recommend this hotel"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 20,
        "expertise": 0.003357450229346,
        "user_cities_visited": 11,
        "review_days": 0.6078860898138001,
        "helpful_class": 0,
        "review_text": "If you have read other reviews of mine you will know that I have done the college drop off once before, in Middlebury, VT.  After my daughters freshmen year in the boonies, she decided that rural Vermont wasn't for her (breathe in and slow breath out). So she researched and decided to transfer to The George Washington University. So here we are traveling from SF to DC.  Decided to stay at the Hilton Garden Inn Georgetown Area. Let me start by saying we rented a car, well we had to because we were buying dorm room neccessities.  Anyway, I would say to you for dorm room move in or move out, hauling boxes, shopping for large items, renting a car is necessary, but if you are there for visiting, business, skip the rental car and Lyft or cab it everywhere. Parking at the hotel is $50 dollars a day plus tax! Yes I said tax! That does not include that the parking is valet. So add the tip on please.  Secondly, when you walk in they have a Hilton sales rep who is trying to get you visit Hilton Place which is up the block and go to seminar on purchasing or joining something.  While the young lady was extremely friendly, that was a little annoying. Other than that all I have say is that our stay was amazing. First I love DC!  It has made a fan out of me.  Check in was easy, we got in early and our room wasn't ready, but we went to breakfast and where texted the moment it was.  Hotel is close to Georgetown and GW. Up the block is a Starbucks, across the street Walgreens and CVS.  Everyone walks in DC so within 5 minutes of the hotel are quite a few restaurants. The hotel also has a restaurant attached which is pretty decent and on Wednesdays had 8.00 burgers, that were not bad at all. The room was clean and spacious and the bathroom was the same as well.  Security is great, you can only get up to hotel room floors with a room key.  Hotel lobby offers, cookies in the afternoon, tea, hot chocolate and coffee..rooms come with a Keurig, which is wonderful if you are visiting in the colder months. Laundry facility on site, which has one washer and one dryer. Overall is was a great stay. So now to the big question, would I stay here again and the answer is YES I would."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 10,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 5,
        "review_days": 0.493428258488499,
        "helpful_class": 2,
        "review_text": "The actual resort is perfect for the location, right on the strip. Even though our room was on a smoking floor, the room did not smell like smoke nor did the hallways. The facilities are clean and hotel staff friendly. I would give the resort a negative in stars purely based on the sales representative. He is the most dishonest and shadiest person we have ever met. He proposed a tester package after we declined transferring from Monarch to Diamond (although they are owned by the same company they have different opportunities). He offered a \"tester\" package 20, 0000 points for $349 but we had to give Diamond 3 days in the future to hear the full presentation. We jumped at this deal but because we already spent 2 hrs of our time in the sales room we had to move on, he said he only needed 10 more mins. He had us sign the initial paperwork and charged our card for the amount. Then he offered to meet us at the restaurant to give us the copy of our new contract. I thought this was odd, but he encouraged it. He called me to confirm our location. He shows up at the restaurant, hands over a new contract/invoice  showing a balance of $3000 plus amount. This is when he finally disclosed that the $349 was only a deposit to go toward the larger amount. This information was never given to us in the sales room. He never validated or acknowledged why were were upset for the lack of his honesty, he kept saying \"but this is a good deal\" then he said \" do you really think that Diamond would give you 20,000 points for $349?\" well, yes, he is an employee of Diamond and that was the offer.                                                                               I can't say that this is a standard for Diamond Resorts but he represents them, he is a failure in customer service, transparency and honesty. The $150 gift card for attending our owners update meeting was not worth how he treated us and ruining our trip. The experience goes much deeper but this is the jest of it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7168674698795181,
        "helpful_class": 0,
        "review_text": "I recently stayed here during my first visit to Thailand. Having also tried other hotels, including in Bangkok, I found the hospitality and convenience of the Sukosol very welcome. The staff went a long way to ensuring I had a pleasant stay, including providing a surprise gift on my birthday.The location, close to shopping centres and the train station, is so convenient and there is a huge car park (which I found rare in the busy city). The city views are also very impressive.The rooftop pool and day-spa are amazing touches that really make the difference after a long day of sight-seeing.And the price for all of this is very reasonable and well worth spending."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.041073384446878004,
        "helpful_class": 0,
        "review_text": "The rooms and staff were fine, but it sounded as if the windows were always open.  The noise from the freeway was overbearing.  My room was next to the elevator and woke me several times a night.  Way too much noise to ever stay at this hotel again."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 206,
        "expertise": 0.005572106366545,
        "user_cities_visited": 76,
        "review_days": 0.577765607886089,
        "helpful_class": 1,
        "review_text": "Halekulani is one of the nicest hotels in Waikiki- the location is right smack in the center of everything so you don't need a car once you get there.  Plenty of restaurants to choose from, all with superb service and high quality food.  The hotel itself is a bit outdated though, and the rooms are quite small.  The bathroom is TINY and the shower is so small you can barely get two people in there.  Barely enough space to open 2 carry on suitcases and in fact, I had to walk through the closet to get into the bathroom.  Service is outstanding, but if you're not staying around the hotel it's not really worth it.  There is just one oval shaped pool and practically no beach access so if you're looking to be on the beach, this probably isn't the best bet. Overall great, but not outstanding."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.375136911281489,
        "helpful_class": 1,
        "review_text": "This was my 20th time in Vegas this year 2016!.  I try t stay in different hotels and search for new places to visit. But my husband loves the price at the D and of course the location at the old strip.  My experience at the D is just fine but just a place to land comfortably, get out and look for something fun to do in the area. The rooms are always comfortable, clean and spacious.I di not have a fridge, coffee pot or safe that I can remember and perhaps the second item can be requested. The staff is always helpful. I like the security of the hotel. I had never use the pool but they have one. Call ahead and ask for the lowest rates of the week since they are very different. As always when dealing with hotels, ask to give you the TOTAL price after taxes and \"other fees\". I can't stand surprises on my bill!!!! Starbucks walking distance from the D right on the Fremont strip. Great Mexican food just out the door. Go to second floor to the bar and use their outdoor patio. You can ONLY go downstairs from there for security reasons. Mexican food just in front of you. Have fun!!"
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 18,
        "expertise": 0.001138065289008,
        "user_cities_visited": 26,
        "review_days": 0.8838992332968231,
        "helpful_class": 0,
        "review_text": "I mostly stay in Hampton Inns when I travel in the U.S.  This Hampton Inn is in a great location, but the building is very old and it is not quite up to Hampton Inn standards. My wife and I had a very tiny room. There was no safe. The bathtub was badly stained and looked dirty. The toilet paper holder was either broken or poorly designed because the roll kept falling off. The room got alot of street noise which probably can be partially attributed to the age of the building. The breakfast was adequate, but limited staff had trouble keeping food, milk and coffee stocked."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 21,
        "expertise": 0.0014826768178300002,
        "user_cities_visited": 21,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "We stayed for 3 nights in December just before Xmas. When we arrived the room wasn't ready but they gave us cool drinks while we waited. Ground floor staff, receptionists, waiters/ waitresses and cleaners worked so hard at their jobs to please us. They all went over and above what was expected of them. The rooftop restaurant was expensive but we ate there on the first night it was lovely and the views of the city were stunning it was well worth it. The other nights we ate at the other restaurant which was very nice and not as expensive. It was within walking distance of a lot of sights. Two large shopping malls outside and one of the biggest street markets. Just watch out for rats around the bins ! We used Tuk Tuks to get around they were cheap and good fun, we also used taxis which were reasonable. I would recommend this hotel and would definitely stay here again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 8,
        "expertise": 0.002174322228063,
        "user_cities_visited": 158,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "very good position, just in front of the beach. Beach towels and chairs are complimentary. Valet parking is very efficient, my room was standard but could see the ocean partially. Very efficient front desk at check in and check out. In general a well maintained property. Food shops and Starbucks at the ground floor."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6757940854326391,
        "helpful_class": 0,
        "review_text": "The minute we check in we felt at home. Rooms were cosy, homey, and comfy! Love the little kitchen with microwave and fridge. Staff were friendly & accomodating, shout out to Trey.. Overall a great stay"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.20427163198247503,
        "helpful_class": 0,
        "review_text": "Asked for a room without a connecting door (to the neighbouring room) and got a free upgrade to the executive floor. Brilliant room; clean, spacy, comfy and assisted by a great Executive Floor Team, so professional, kind and friendly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.885542168674698,
        "helpful_class": 0,
        "review_text": "We live in Canada and visited Dubai for a few days. Stayed in a luxury room on the 19th floor facing the Burj Khalifa. The decision to upgrade to the Taj Club was totally worth it. We were totally willing to pay the extra fee per night fort Taj Club, however Pooja at the reception, was very kind and upgraded us at no extra cost. Right from the time we checked in to the time we left for the airport, we were treated with utmost care and luxury.The property is well located and is designed beautifully. Room service as well as restaurant facilities were also excellent. Overall, great service, good food and comfortable stay. I would highly recommend staying at this property."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 11,
        "expertise": 0.0016697929309640001,
        "user_cities_visited": 20,
        "review_days": 0.32475355969331804,
        "helpful_class": 2,
        "review_text": "My family of 5 stayed here for 4 nights and the location in Fisherman's Wharf is excellent and within walking distance of almost all sites.Pros - clean, comfortable, spacious rooms and bathrooms, location - near Pier 39, shops and restaurants. Quirky naval themed decor with a games rooms, gym and outdoor area. Tea and coffee making facilities in the room and an iHop restaurant next door. Open top bus tour runs very close by.Cons - noisy during the night as could hear street cleaners and cars in the early hours, lots of homeless near by (but common throughout San Francisco).Overall - well worth staying in this hotel and would certainly not hesitate to visit again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.6418400876232201,
        "helpful_class": 0,
        "review_text": "Nice location, close to everything, love the beach, small rooms, beach bar and hotel bar not open but close to other hotels and hot spots, it's all expensive and there is no parking but use of Uber was fast"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.071741511500547,
        "helpful_class": 0,
        "review_text": "My wife and I had a wonderful time staying at the Stanton.  The room, facilities, pool, beach, and location all worked well for us.  It is located right on the beach, so easy access to both the pool and beach.  Located near great restaurants, clubs, downtown business district and highways.  We will be recommending the Stanton to our friends."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 6,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.759036144578313,
        "helpful_class": 0,
        "review_text": "Good value for money, helpfull staff , tuktuk free of charge to soi 11, average condition of room , excellent breackfast , save area , no traffic noise, 7/11 in walking distance, excellent food in room service"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 7,
        "expertise": 0.0010615347738240001,
        "user_cities_visited": 478,
        "review_days": 0.278203723986856,
        "helpful_class": 1,
        "review_text": "Have been visiting Las Vegas for 30+ years and while the city has drastically changed over the years, without a doubt it is still our favorite vacation destination.  The \"Strip\" is awesome to say the least but \"Downtown\" is where we prefer to stay.  On this trip we decided to stay at the \"Four Queens\".  Friendly staff and smooth check-in.  We got a room on the 2nd floor and yes, it was a little noisy being right next to the Fremont Experience, duh!!  The following day we requested to be moved to a quieter part of the hotel and we were moved to the 18th floor <prob solved>.  The Four Queens and the rest of the downtown casinos are great; friendly and helpful staff, food and drink at reasonable prices and free entertainment all around you.  Be aware!! you need to have an open mind when encountering some of the various street performers as some wear next to nothing.  Not recommended for children.  We also make it a point to venture away from the Downtown area and experience the surrounding Las Vegas area.  We took a little road trip up to Mt. Charleston (it was snowing), Pahrump and around the Vegas area.  We also saw \"Ka\" (my second time) at the MGM Grand, awesome!!!! show.  oh and then we blah blah blah.... I could go on and on......  What can I say, Las Vegas has something for everyone and is a great place to visit.  Can't wait till the next trip!!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 6,
        "review_days": 0.343921139101862,
        "helpful_class": 0,
        "review_text": "Our stay at the St Regis was delightful.  The lobby is charming and very nice for drinks.  The design is suitably modern and chic.  I did not have a chance to eat at their restaurant, but the spa was fantastic - probably the highlight of the hotel.Parking is easy with valets always on duty.One negative I would note is the proximity to Market street and the numerous vagrants and mentally ill in the area.  Certainly makes one feel unsafe and I would not recommend walking around the area of the hotel at night."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 12,
        "expertise": 0.001970334641635,
        "user_cities_visited": 13,
        "review_days": 0.6292442497261771,
        "helpful_class": 0,
        "review_text": "Located in the heart of Waikiki area (next to the infamous Duke statue), the Moana Surfrider is the ideal place whether it be for a family vacation, business or weddings.  Yes, weddings are a big deal there and every time I visit, there are numerous wedding events going on.  The hotel is located right on the beach and therefore accessible to all water activities.  If you are a SPG member, you have free access to the \"Beach Club\" which is their version of the Concierge Lounge.  There, you can enjoy breakfast (the papaya wedges are always available and amazing!) with patio seating over looking the beach and ocean.  In the afternoon (around 5pm), the food selection is more of an appetizer selection with beer and wines available.   Since this hotel is located in Waikiki, you are super close to so many places to visit ( zoo, aquarium, Diamond head crater, Pearl Harbor).  The service is touch and go.  Depending on how busy it is, it can be a bit hectic.  The rooms in the new tower are more modern than the old building, however, the older building does have historical charm.  The rooms are clean and if fortunate, the views from the balcony are amazing!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 38,
        "review_days": 0.066812705366922,
        "helpful_class": 1,
        "review_text": "Stayed the weekend to catch a game with the family. Rooms were ok but not spectacular; pool, fitness center, and business facilities were above average. Free reg wi fi. Decent restaurants and onsite Starbucks. Best features; proximity to AT&T Park (walking distance) and fire pit."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 10,
        "expertise": 0.001756932243526,
        "user_cities_visited": 22,
        "review_days": 0.23001095290251902,
        "helpful_class": 1,
        "review_text": "Really handy small hotel with nice rooms and great location on South Beach. All attractions were within walking distance and spoilt for choice on South Beach entertainments. Restaurant small, with tapas type menu but nice food. It might just be me but South Beach does like itself and the Anglers is no exception. There is a haughtiness amongst the staff that is very South Beach. Still suck it up and enjoy what the area has to offer!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.16484118291347202,
        "helpful_class": 0,
        "review_text": "Here is a clean , comfortable  hotel tucked away near  all of  Wahingtons' popular buildings for sightseeing and visits, no restaurant but many a block away   Here is the perfect place to pu up family on occasions like weddings or reunions Doormen and services of a big hotel make it desireable"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.43044906900328506,
        "helpful_class": 1,
        "review_text": "Will definitely stay here again highly recommended What an amazing location just a block from the beach and excellent staff and service close to beach and ABC stores. The travel desk Expedia was awesome and very helpful they booked all our day trips and were super honest with what would suit us as we traveled with a 15 month old baby"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 16,
        "expertise": 0.0010847146894810001,
        "user_cities_visited": 30,
        "review_days": 0.5640744797371301,
        "helpful_class": 0,
        "review_text": "I recently stayed for a few days at the Herbert Hotel and I have a fewobservations to make regarding the hotel and the room. The bed was not good and the number of electric sockets was not enough. I had to buy an extensor to use during my stay.However, what bothered me the most was that on the hoteis.com ad it says that you have a service that would keep guest\u2019s luggage. That played a huge part for us when choosing to stay at the Herbert, since we would be leaving San Francisco for a few days and then return to the hotel afterwards. My plan was to leave our luggage at the hotel. However, when we asked about this at the lobby the clerk told us that our luggage would actually have to stay at Bartlett Bunkhouse (a nearby hotel) and that they could only be stored there for a day! (and only one luggage per guest!).  None of this is disclosed on the hoteis.com ad. The clerk gave us, as our only other option, the address of a luggage keeping service in Union Square, which we would have to pay ourselves, and which was only open until 5 PM.Besides having to carry the luggage all the way to the other building, they could only stay there for a day.  It was false advertising.Furthermore, I forgot a personal pillow in my room (a small, mini pillow) and, besides the fact that it took you a long time to get back to me, your staff just simply threw my pillow away!After all of this one thing is certain: I\u2019ll definitively be coming back to San Francisco but I\u2019ll never stay at the Herbert, or any other hotel from your group, ever again. It was not a good experience."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 23,
        "expertise": 0.007865575889409001,
        "user_cities_visited": 102,
        "review_days": 0.12541073384446802,
        "helpful_class": 1,
        "review_text": "I just concluded a three day stay at this property. The service sets the standard by which hotels should be judged.  From the moment my car door was opened until I checked out, I felt like visiting royalty.  Everyone addressed me courteously and by name. Even the young man who checked my minibar noticed I didn't eat the fresh organges in the room.  He asked if I had a preferred fruit. Within minutes, a bowl of grapes arrived.  Even the general manager took the time to introduce himself.  And it goes without saying the rooms were spotless and beautifully appointed."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 46,
        "expertise": 0.001782251172115,
        "user_cities_visited": 89,
        "review_days": 0.642387732749178,
        "helpful_class": 0,
        "review_text": "Its clean, big and comfortable.  Its like a service apartment with a kitchenette.  Its located amongst numerous bars, restaurants, clubs and massage shops.  The pool is small and the gym is not bad as it has all the equipment.   The hotel has a tuk-tuk that will bring you to the main road."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "At night when I was sleeping, I could hear the hallway and received outside sounds. I hope I can improve the soundproofing. Everything else is very good. This time I use a hotel to rent a bicycle. It is very convenient."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.31270536692223405,
        "helpful_class": 1,
        "review_text": "we stayed in a family suite for 1 week and very pleased with everything. Very good price for that huge space. Clean room and strong wifi (but master bedroom's signal not strong due to the big area). Full utensils and pots provided in the kitchenette(dish-washing detergent and sponge also provided). Nice swimming pool and gym.  Great and helpful front-desk staffs who helped to book our spa, confirm our flights, day tour agent and even translate and write out hard-to-reach place in Thai so the taxi driver can understand. Even the concierge are very helpful to pre-arrange our 7-seater taxi to airport, call in taxi and give Thai instructions.... Breakfast menu is different everyday which we were very surprise and thankful(unlike many hotels that served same food every day)! Good location which is easily access from airport through BTS (but no escalator or lift coming down from Ratchathewi station via Asia Hotel to Evergreen), walking to MBK and Siam area only take 5-10min. Highly recommend everyone to this hotel if plan to go Bangkok."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 10,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 312,
        "review_days": 0.09419496166484101,
        "helpful_class": 2,
        "review_text": "In Chicago for work for 5 nights and it was one of the most frustrating hotel experiences ever.To start there is an annoying odor of aged, old, which means slightly moldy, all around. Beds are cheap, uncomfortable, and you can hear what happens in rooms and and hallways around you, especially drunk people, and there seem to be a lot in this hotel.The front desk as well as the concierge desk staff was efficient but borderline rude.I got to my room and the safe was locked, I guess by the previous guest. I called the front desk and security, three times in the course of my first day. Every time they said someone could come within 30 minutes to fix it. never happened, I gave up and took my valuables with me every day.The bathroom was the case of the disappearing towels. Fully stocked the first day, there were less and less every day as they took the used towels (even if I did not put them on the floor). Last day I arrived after my workday to find no towels in the bathroom. But that was all they had done, take all the remaining towels. No cleaning, bed was not made, trash cans were not empty...It took four phone calls and 1 1/2 hours to have someone to bring a shower tower so I could change and get late to my work dinner.My boss arrived a day after me. After he checked in he got to the room but the keys did not work. Tried a couple times, unsuccessfully, then someone from cleaning staff passed by, looked at his documents and let him into... an occupied room. He had to go back and spend an additional 20 minutes at the front desk to have a room reassigned.Both the security and the cleaning reps that I interacted with were polite and extremely apologetic, and did the best they could to break the system and help me but they seemed to be as powerless as me to get anything done. They did not get anywhere, neither did we.Believe I am no snob, once I was overnight in a motor home on a Walmart parking, and that was fun. This hotel, never again."
    },
    {
        "user_review_posted": 800,
        "user_total_helpful_votes": 215,
        "expertise": 0.0011944168597590001,
        "user_cities_visited": 75,
        "review_days": 0.747535596933187,
        "helpful_class": 0,
        "review_text": "For reference, I am approaching 800 TripAdvisor reviews and I don\u2019t recall ever posting a one-star review, certainly not for a hotel. I never would have expected it to happen at the Westin St. Francis. But, our stay here involved three days/nights of problems\u2014we had engineering staff in our room at least 6-7 times (details below), and those weren\u2019t the only issues we had.The Westin is in a great location at Union Square, providing relatively easy access to most other parts of the city. If you drive there, you should access the hotel parking entry on Geary St.The check-in and check-out lines were long and very slow. In both instances there were only two desk agents working the line until it exceeded 10-12 people and then one or two more agents came out. The desk agents were very friendly.Our room was quite small but it was nicely decorated and comfortable, including the bed and pillows. But, it had essentially zero outside light. The shades were completely drawn when we entered because opening them made no difference whatsoever. We were told the room faced a courtyard not a street, which would have been fine. In fact it faced another wall that was so close and tall almost no sunlight reached it. We also noticed the room was warm and muggy. We turned down the AC and discovered the first big problem. The AC wasn\u2019t working properly\u2014very poor air flow at too high a temperature. After 3-4 engineering visits over two days, including a 30-minute value adjustment and then a 3-hour valve replacement, they finally brought in a portable AC unit (see the photo) for our third night (the hotel was sold out for the Dreamforce conference so moving was not an option). We had to leave the hotel for the repairs because there was no where to lounge downstairs during the day (the few available spots were always occupied). In spite of the multiple engineering visits and attempted repairs, the room AC was never adequate. One engineer told us that the coils were too old and need to be replaced.The room had a very small bathroom, with almost no counter and a sink about the size of a person\u2019s head. We could live with that but this sink had no hot water. At least three engineering visits were required in an attempt to remedy that problem. Even then we had to let the water run for several minutes before any hot water arrived (with the faucet being right under a sign that said \u201cHelp us conserve water\u201d). A hotel engineer told us our room was too far from the hot water header. The only way we could speed up the arrival of hot water was to run the bathtub hot water because that brought the flow to our room faster.One additional engineering visit was required because the door handle for the bathroom fell apart and onto the floor. In all of these engineering visits the staff members were very nice and apologetic. They were also truthful \u2014 the hotel badly needs to have its mechanical systems updated.In response to our continual problems, the hotel management reduced the room charge by $100/day and removed our valet parking charges. To their credit, management was very courteous and apologetic about the mechanical problems.Other issues: the phone system told us we had messages when we didn\u2019t. They were just busy ringtones. We had to have the front desk clear them twice. Housekeeping did not restock the coffee one day. The toilet would often not stop running unless we went back in to jiggle the handle. The cab stand in front of the hotel was chaotic. When we used it, it was badly backed up with Uber and Lyft cars, to the point that multiple available cabs drove by and would not stop for the doorman.We ate breakfast twice in the Oak Room (separately reviewed). It\u2019s a quiet, very nicely decorated room with good food and friendly service. They only serve breakfast and lunch. There is no downstairs dinner option in the hotel (24-hour room service is available).Our conclusion, unfortunately, is that, all things considered, this iconic hotel has its best days behind it. We will not return because there are many other options available."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 7,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 311,
        "review_days": 0.054216867469879006,
        "helpful_class": 0,
        "review_text": "I was traveling in DC for a business trip and this hotel was perfect! It is in a perfect location. I checked in very late after traveling an entire day from California to an extremely pleasant and upbeat staff for it being very late at night. It is always nice to be greeted like that after an exhausting day of travel. I forgot my toothpaste and the staff brought some up to me right away. I also dropped some make-up behind the dresser and they sent engineering up right away to retrieve it for me. Anytime I needed anything at all, the staff was very polite and attentive. The rooms are very trendy and modern and clean. I definitely will stay here again the next time that I return to D.C. and I recommend this hotel to anyone traveling for business, who would prefer to stay at hotel that is hip and trendy over a vanilla Marriott hotel. Not to mention.... free wine happy hour....I didn't have a chance to have any, but who wouldn't want free wine? :)"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 80,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 52,
        "review_days": 0.260679079956188,
        "helpful_class": 1,
        "review_text": "The people that work here all get a 5 plus stars.  They were friendly and efficient--from Officer Pleasant in Security to the mini-mart lady.  The condos were outdated and small.  There was no ice maker in the refrigerator--old fashioned ice cube trays.  The couch was positioned so that when you watched TV, you soon got a stiff neck.  The hide-a-bed was lumpy and uncomfortable.  Walls were extremely thin so you could hear everything going on above and below you as well as in the hallways.  Saturday night, you could hear what I assumed was the canon from Treasure Island."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.274370208105147,
        "helpful_class": 1,
        "review_text": "Extremely friendly front desk. Asked for a heater and the heater was in my room with in 5 minutes all connected. Unlimited wifi with good signal strength. Clean rooms. easy access to surrounding DC areas. Altogether, excellent experience"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 6,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.150054764512595,
        "helpful_class": 0,
        "review_text": "We stayed at Hotel Adagio for 3 nights at the end of September after driving up the coast road from Monterey. We arrived early but found the receptionist super friendly and helpful and the bell boys came out and unloaded the car saying they would store our luggage until we came back.  On our return they had taken it all up to our room!  We found the whole hotel very nice and our room on the 10th floor was decorated very nicely, large and extremely clean and comfortable.  We were a like surprised at the charge for wifi, our daughter was not amused!!  Like a previous reviewer we were a bit put off by the surrounding area, not being very seasoned travellers but once we got the hang of getting taxis down to the wharf (flagged down for us by the extremely helpful bell boys) we grew to really love San Fransisco.  Mortimers is just brilliant.  The food is amazing, the nicest we had in America and we were there for 3 weeks!!  Sarah & the other lady with long dark hair (can't remember her name - apologies) were lovely and friendly and Billy the Bartender is great.  He even made the effort to try and remember our names.  All in all a great city centre hotel and a nice finish to the end of our American adventure."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 55,
        "expertise": 0.002889883177309,
        "user_cities_visited": 36,
        "review_days": 0.5005476451259581,
        "helpful_class": 1,
        "review_text": "The location is decent and the suites were alright, but nothing super special.  It's nice to have a room with a slightly larger space.  Our Hilton Diamond status didn't give us that much of a difference.  Breakfast was nice to have but also of average quality.  For some folks, this place will work fine for a trip to DC.  We had an average stay."
    },
    {
        "user_review_posted": 193,
        "user_total_helpful_votes": 122,
        "expertise": 0.002958564658787,
        "user_cities_visited": 96,
        "review_days": 0.29901423877327404,
        "helpful_class": 0,
        "review_text": "This didnt meet my expectations of Hyatt hotels that I have stayed at elsewhere in the World. The location is good and the hotel has a bright clean lobby and the rooms are well kept if a little small.The most negative experience was interaction with the staff. Operator, room service, house keeping, whoever you spoke to on the phone sounded 100% disinterested in their work or your requirements. It was so consistent it was appauling. I had  club room which was on the small side with very poor working space, which was a particular problem for me. The club lounge had a very limited amount on offer and wasnt much of an  option fo breakfast if you were hungry.I ordered room service twice and never got the complete order both times. Didnt bother to complain becuase no point in starting a meal then waiting another 20 minutes for the misssing items to turn up.The lifts were a little scary in the manner in which they stopped, which had my heart in my mouth a couple of times. the business centre was good for getting printing and presentations done.Personnally with so many other choices nearby I would not stay here again. It was convienent for the conference that i was attending, and a good location for restuarants and the White House etc. but  not a good experience."
    },
    {
        "user_review_posted": 420,
        "user_total_helpful_votes": 96,
        "expertise": 0.0009993537302370001,
        "user_cities_visited": 100,
        "review_days": 0.5142387732749171,
        "helpful_class": 1,
        "review_text": "Amazing choice for being in Las Vegas -- close butnot on the strip -- easy access to airport and university-- unbelievably reasonable -- emphasis on service.Staying here is always pleasant. Highly recommended."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 15,
        "expertise": 0.003199823458016,
        "user_cities_visited": 14,
        "review_days": 0.132530120481927,
        "helpful_class": 1,
        "review_text": "So I booked this hotel as a last resort in SF - for $725/night as there were very few rooms available that week in the city.I showed up to check in - I wish I hadn't!  No record of my reservation at all.  Despite showing them the confirmation for the room, they refused to honor the original price!  What???  You can't be serious!?The room was decent - although somewhat bland (a-la a low end Sheraton in West Texas).  However, not nearly worth the price.The Fairmont is right next door - with better rates, A+ customer service and brilliant rooms.  You do the math."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 143,
        "review_days": 0.28915662650602403,
        "helpful_class": 0,
        "review_text": "First of all, we had a long trip getting to Hawaii.  We no longer live by a major airport, so we drove 7.5 hours to Vegas.  Then gambled for a few hours and then took the red eye to Honolulu.  Arriving at around 5 am, we did not have much to do and finally tried to check in to the Hilton Waikiki in the morning.  Kit was amazing and very understanding since we had been up for 24 hours.  It took her a while, but she finally found us a room to ck into early even though our reservation and check in time is not until 3.  She even upgraded us to the 16th floor with an ocean view!  We were ecstatic!  Kit also explained the benefits of being Gold members which included the executive lounge.Upon checking in, we grabbed some water and complimentary apples.  Our room was comfortable and we liked the beds (only doubles, not queens) and the bathroom.  We had a small balcony.  The rooms are updated and modern.We walked around Waikiki and enjoyed the shops and restaurants.  Walked to the beach later in the day (about 2 blocks).The executive lounge had appetizers and drinks for purchase.  The breakfast was super!  The nicest complimentary breakfast I have ever had, and we travel for business a ton!Thank you Hilton Waikiki!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 12,
        "review_days": 0.667579408543263,
        "helpful_class": 0,
        "review_text": "Stayed for four nights.  Arrived late on the first night so got directions to a couple of bars from Coco (the concierge. Bad spelling).  He was really helpful and looked after us.  The rooms are really quiet, the beds are super comfortable and the pillows are awesome.  Would highly recommend this hotel.  The only thing that I would probably mention would be the view of the parking lot next door but as we did it spend a lot of time on the room, this didn\u2019t bother us at all. All the staff were really lovely."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.157174151150054,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Silver Sevens Hotel. Parking was excellent as we could easily park 50 yards from the entrance - which in Vegas is hard to find ! Reception was okay, but did have to wait in line for about 5 minutes to register. Staff were friendly through out the facility and always answered any questions with a smile. The restaurant was great and the buffet had plenty of choices for the pickiest of eaters.Room was nothing spectacular - but was good value considering the price we paid for it. Yes, it isn't a 4 or 5 star hotel - but then I didn't expect it to be ! If you want a decent room and don't mind if it's a little outdated then this is a good place to stay. It far exceeds the outrageous hotels that dot the strip and nickle and dime you for everything you need for your stay. Did I mention FREE WI-FI ? Nice not having to pay for it over and above the room. I would stay here again. Just remember what you are spending for the room and don't expect the moon !"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 7,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 17,
        "review_days": 0.38828039430449,
        "helpful_class": 0,
        "review_text": "Excellent value. Hotel and amenities are very nice. Clean, minimalist appearance. Location is convenient for many things including shopping on Michigan Avenue and visiting Northwestern medical center. Would stay here again."
    },
    {
        "user_review_posted": 179,
        "user_total_helpful_votes": 101,
        "expertise": 0.002629020814571,
        "user_cities_visited": 314,
        "review_days": 0.036144578313253004,
        "helpful_class": 0,
        "review_text": "This hotel is in a pretty decent location, several blocks north of the Senate buildings on the north side of the Capitol. It is about a 7-minute walk from Union Station and the Metro red line. That's not too bad unless you have a large suitcase. If you're looking to be close to all the museums on the National Mall, this is not the hotel for you. Also, if you walk to the west at night for dinner, etc., expect to encounter an interesting collection of homeless people a couple blocks away.The room is okay. The bathroom seemed pretty modern if a bit small. The bed was good enough and the room was spacious enough for two people to roam around. Wifi was free.My biggest problem was with the overpriced and poor-quality food at the breakfast restaurant in the lobby. $22 for a crappy buffet with cold food. The food was just not four-star hotel quality food.Service overall was pretty good. The bar has kind of an awkward seating layout. I probably wouldn't stay here on vacation but, for a business trip, it was good enough."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 19,
        "expertise": 0.001103387399315,
        "user_cities_visited": 32,
        "review_days": 0.283132530120481,
        "helpful_class": 0,
        "review_text": "This hotel is hip and informal and a perfect San Fran experience. Love the location! I was here for one night, and everything was satisfactory. The lighting in the room and bath are too dim. The bed is comfortable and the room is impeccably clean."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "We stayed here for the first two nights of our Californian holiday. Very comfy beds and good basic facilities. Staff were helpful. Ideally located for Union Square, cable cars and diners. Loris Diner 50m away does a great breakfast."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 23,
        "expertise": 0.0012514027821500001,
        "user_cities_visited": 70,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "Everything about this property is grand including the size of the rooms, not just their spectacular foyer.  Staff were very accomodating finding us a last minute extra room on a crazy busy SF weekend as well as last minute reservations at their amazing Tonga room.  A must do, unique experience."
    },
    {
        "user_review_posted": 205,
        "user_total_helpful_votes": 143,
        "expertise": 0.0032762532193340004,
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        "review_days": 0.630339539978094,
        "helpful_class": 1,
        "review_text": "We had just completed an over three week cruise down the Pacific to Sydney where we stayed three days, then flew to Honolulu. At Waikiki we stayed in the Hilton Waikiki Beach Hotel. We looked at a lot of hotels on Waikiki prior to traveling, but chose this one after looking at the Tripadvisor's suggestions, at the time they were best rated price wise and otherwise. However, at check out it looked like I was mistaken at the rate, it was higher than I thought, I didn't say anything and a good thing I didn't as on refection and looking at my reservations, I was wrong. No big deal it was a reasonable price for a fine hotel anyway.We were satisfied with this hotel. A nice hotel close to the beach looking at the ocean and at Diamond Head to the south, which is very close at this end of Waikiki. They gave us a room facing the sea. Fortunately, in front of us there is a church, St. Augustine Catholic, which I believe must own the block between the hotel and the ocean, we being on the sixth floor looked over the top of palm trees and the church and had a decent view of the ocean. Road noise is the only negative but with the balcony door closed you hear very little. We spend quite a bit of time on the balcony though but mostly in the morning with our coffee so the street below is still relatively quiet then.In Waikiki, eateries, high end, middle end, and low end all over the place. But one thing is for certain, there is so much good restaurant competition over there mediocrity doesn't stand a chance. Quite a surprise was M.A.C. 24/7---Hilton Waikiki Beach Hotel's main restaurant, at first appearance this restaurant is in a rather mundane hotel environment but when it comes to their cuisine quality and portions of served, it is probably one of the best on/near the beach. We ate there at least seven times. Spare ribs at dinner were so outstanding I had them twice but the pork dinner was equally as good. Lunch was a fancy tomato soup and triple cheese sandwich the first day, so good I had it as my last dinner before departing for the airport.A couple of getting around tips for those interested in Waikiki. The big downtown resorts or hotels rarely provide airport shuttles. Cabs can be $$$$, particularly if you have cruise luggage. \"Charlie's Taxi\" does it for $29.00 guaranteed, they met us with a large plush BMW. The \"Pink Line\" buses on the hop-on hop-off \"Trolley\" allow you to get on and stay on for two bucks, but they have stops all over. So, you can get on and pretty much go anywhere in Waikiki, like a good place to eat, for four dollars (two to get on and two to get back on) or you can tour the entire route for only two dollars and do it more than once for that price.Through the Hilton's helpful concierge staff I took an eight hour around the island of Oahu tour, included an excellent lunch, tour of the Polynesian Cultural Center, Pineapple Train ride, many stops, etc. Been a long time since I've been on the north shore. I couldn't get my wife interested in such a day long tour, but it was worth it, with 24 nice folk in a very comfortable van. Sure beats driving, I got to see something for a change.Their room T.V.s are quite large, very modern and high quality. Unlike other hotels, their remote controls are not confusing and very easy to use. They offer my favorite news program, MSNBC, some hotels only offer brand X news which is reason for us not to book those. Free and fast internet providing you enroll in the HHilton Honors, which also is free. Thank you Hilton.Some very close by eateries we tried were:    (1)  AranCino, an Italian restaurant located in the adjacent Marriott complex with excellent outdoor seating, we found their cuisine to be very good however, make reservations for outside or you might get stuck inside. (2) Cheesburger in Paradise---We ate there multiple times, very popular and good, We had different Cheeseburgers, Bacon burger, Kalua Pig Sandwich, Spicy chicken cheeseburger and others, all very good. (3) McDonalds---Typical Big Mac, etc. but large restaurant with a lot of activity and customers. Must be good. (4)  Burger King, Like MAC, very close to the hotel except very small. My wife likes Burger King so we did that, but I was not enamored by any aspect of their service and location. Seemed to me the employees were not trained very well in what they offered. Particularly their specials, which they would let you pay double for unless you called them on it. Summation---stay away.   (5) La Cucaracha----Plain Mexican restaurant, not bad but okay, Large Margarita good but not outstanding. Try at your own risk, we only ate here once, it was popular though but I'm not sure why.So, if you don't like these, get on the Pink Line and travel to any of hundreds of good restaurants at Waikiki you have checked and verified before hand on Tripadvisor. That is what I'm going to do next trip to Waikiki, can't hardly wait."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.7283680175246441,
        "helpful_class": 1,
        "review_text": "After a very active holiday in  Hawaii my husband and I booked in to the Alohilani Resort looking for a well needed relaxing few days in Waikiki.  The service was 5 star and rooms very comfortable. The best sleep I had for weeks.   The best part was the Expedia.com team in the foyer. We could decide what we wanted to do for the day on the day and they made it happen at a cheaper price.  They were amazing. This type of service and comfort is perfect for any luxury holiday.  The only major issue which will stop me from staying at this hotel again is the out of control kids in the pool area.  After a day of activities you want to relax by the pool with a cocktail in your hand.  Well this would be perfect if kids weren\u2019t bomb diving around you and running around the pool. Yes there are pool rules but definitely not enforced or monitored.  We tried on serveral days and times to have a relaxing drink in the pool or spa to be welcomed  with a swarm of kids who were out of control.    We stayed for one drink and had to leave.   The hotel needs to get this sorted and have an adults only section."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 34,
        "expertise": 0.0035578113697940002,
        "user_cities_visited": 15,
        "review_days": 0.17798466593647302,
        "helpful_class": 1,
        "review_text": "Coming from service industry, it takes a lot for me to write a review of a hotel I stayed at, however I feel guilty if I don't do it for this wonderful hotel.  The staff are just wonderful!! I owed it to them.Start with the not so positive - its location requires a 15 mins walk to nearest BTS/MRT station but they do provide free tuk-tuk rides frequently and on request.  During peak hour ie 4-6pm, you probably find it's faster to walk than sitting on a tuk-tuk stuck in the small street going back to the hotel. But that's all I can find about the negative of this hotel.The rests... are ALL wonderful and positive!! The hotel itself is only 2 years old but it has shown its understanding of what customer service is all about. One can tell that they have excellent management team leading the front-line staff.  The uniformity of excellent customer service across all departments is second to none.  All staff made us felt very welcomed. On our second return, we even received a personally written greeting card from the GM, welcoming us back.  On our 3rd return, the GM, Ms Chutima even introduced herself to us and remembered our feedback comments of our previous visit.  Staff put effort to remember the names of their guests and even remembered the soap we selected on our first visit.  Small gestures as such do contribute in making their guests feel they are welcomed.  At many other hotels with similar ranking, customer service can be unpredictable from one staff to another.  Not at this one.. hence the reason I would feel bad if I do not write this positive review.  From their security guard to Front Desk staff to Housekeeping and F&B.. all demonstrated high level of dedication in terms of customer service.Facilities are very well-maintained.  We used the roof-top pool area a lot for relaxing and for lovely evening dinners with views of metropolis skyscrapers. A small but very cosy library/computer room is also located at the rooftop where guests can refresh themselves with the cooling aircon inside. Happy hour deal is a bargain here.We had truly wonderful time here.. and much owed to the wonderful frontline staff led by management behind the scene who understands what customer service is all about."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 21,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 30,
        "review_days": 0.36144578313253,
        "helpful_class": 0,
        "review_text": "Cost \u00a3156.00 for 3 nights room nice restaurants good with very friendly staff partner liked the bingo One mile away from the strip did not feel unsafe walking this at any time room good size and quite recently re decorated bathroom needs to be refit was showing its age overall clean and usable though would go back really liked it there non pretentious clean nice place very pleased we stayed there"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 92,
        "review_days": 0.387732749178532,
        "helpful_class": 0,
        "review_text": "The hotel is great with friendly staff and a personal feeling even though the hotel is big. If a business room is booked there is a nice lounge where to meet people and relax and here the staff is phenomenal and really helps with everything one needs. Oasis in the town djungle. The indian restaurant is one of the best I have been to and food is good in the others too (mexican and italian). The pool area has a great spa from sanctuary I think and I love go there. What makes the hotel great is also the location close to great shopping, restaurants some on roofs and the Siam Square and the sky train."
    },
    {
        "user_review_posted": 178,
        "user_total_helpful_votes": 66,
        "expertise": 0.0016897944104130001,
        "user_cities_visited": 41,
        "review_days": 0.028477546549835003,
        "helpful_class": 0,
        "review_text": "We had free matchplay here and didn't do too well there, but they have pretty dancers in the table games area at night which we thought was cool. We also loved the beverage service here we had a lot of fun here even though we lost a little bit of money."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "I stood in line for checkin at the appropriate place between the ropes.  However the desk clerk was off to the side (only one even thought they needed more at prime time check in).  A male stood right behind the person being helped after I arrived.  I explained that there was a line and everyone behind me agreed.  However the male didn't care.  When it was my turn the male jumped in front of me.  The desk agent did NOTHING to help.  I had everyone in line agreeing with me however the desk agent, probably because he was male, helped the man.We were there for bay to breakers weekend.  Last year we ate in the bar after the race and they clearly did not have enough staff.  Rather odd since the race has been happening for over 100 years in the city.  This year we sadly tried the same place again it seemed like they were staffed more, even had a manager there.  The manager stayed at the hostess stand the whole time and didn't help customers or his servers.  Servers did not know the menu or what beers they had on tap.  Food came out slow and wrong.  We didn't say anything because we had to get to airport.Sadly will not stay there again.  We gave it a try two years in a row and both times they fell very short."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 41,
        "expertise": 0.002177604786925,
        "user_cities_visited": 103,
        "review_days": 0.440306681270536,
        "helpful_class": 0,
        "review_text": "We've stayed here numerous times when my son attended GWU and it never disappoints. My son now lives in DC and we still prefer to stay here, we don't always get there for the cocktail reception but we usually take advantage of the breakfast."
    },
    {
        "user_review_posted": 276,
        "user_total_helpful_votes": 81,
        "expertise": 0.0013144702061410002,
        "user_cities_visited": 181,
        "review_days": 0.23493975903614403,
        "helpful_class": 1,
        "review_text": "This is a relatively new hotel in a smaller chain . The level of hospitality is rare these days . You actually feel like they care . The room are large and beautiful . Your butler will get you anything you need . The gym is fine a nice pool surrounded by buildings . My room had a view to the sea and the Burj which towers over everything else . Try this one vs a major and you wont regret it"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "Never felt so welcomed when entering this quaint hotel. Arrived 3 hours early and was expecting to just leave my bags there but Rose happily sorted a room early for me. Water in the room complimentary.They don\u2019t make you feel like it\u2019s all about making money but rather that they\u2019re all about people.Best hotel experience I\u2019ve ever had. Would recommend for anyone that values customer service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.23658269441401902,
        "helpful_class": 0,
        "review_text": "Executive housekeeper are always smiling and her staff are giving good service like Marisol and Sultan. Marisol is always putting animation on top of the bed and it helps removing our tiredness. Very clean hotel  nice area also and friendly staff from the reception and all. Highly recommended"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9200438116100761,
        "helpful_class": 0,
        "review_text": "Television doesn't work correctly with Wifi and was never fixed ....No breakfast was offered at this hotel......Smaller room with a tiny bathroom with no ventilation ......Very Pricey at $400 a night, for the amenities received...When I spend $400 a night, my expectations are to be in one heck of a room."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 11,
        "expertise": 0.0019436593418710002,
        "user_cities_visited": 45,
        "review_days": 0.7847754654983571,
        "helpful_class": 1,
        "review_text": "A good hotel (no casino) away from the strip. Nothing to brag about, not fancy or classy. Rooms are decent and the water had good pressure. It's about 10 min walk from the Venetian and less to Bally's and Bellagio. Good location that's not on the strip.The rooms were very cold and adjusting the heater didn't seem to do any good. Couldn't find a single OFF switch near the bed that would switch off all the lights when going to bed, but then this isn't a very modern hotel so no surprise not finding it. Worked out at the 24 hr gym, pretty empty most of the time. It seems you can order gym clothes & shoes for $5 if you didn't bring one. There's a 24 hr Starbucks too on the first floor.However I did have an issue with their handling of delivery packages. I had ordered about 6-7 packages from Amazon and it seems it's not the hotel that accepts the packages but a business center which apparently isn't part of the hotel and they charge $12 PER PACKAGE! When I asked the Hotel about it, they shrugged and said it isn't up to them to do anything about it. Nowhere is it mentioned on their site about this \"arrangement\". I felt cheated and ripped off; this was totally unfair to the customer; I was given a $50 food voucher as a gesture of goodwill, but I wasn't eating at the hotel so I couldn't directly offset it. I've ordered items to hotels before but this was a first so BEWARE!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Room smelled.  Shade did not work and was hanging.  Had to use jumbo clamps (paper clips) to hold it up to view the lake, through terribly filthy windows.  Housekeeping was slow getting our room cleaned (after 6pm), didn't leave hand towels, and pretty sure they didn't vacuum.  Bell Captain and Room Service were both excellent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.090361445783132,
        "helpful_class": 1,
        "review_text": "We stayed here after our Alaskan Cruise. We paid less for our stay at the Springhill Suites prior to our cruise and the experience was FAR better.We booked this thru AARP and was supposed to get the benefit of an early check-in...that didn't happen. We checked in around 10am and was told to come back at 3:00pm, their normal check-in time. We got something to eat and went back about 2 hours later. We waited in the lobby hoping our room would be ready sooner rather than later. The receptionist who had been 10 ft from us the whole time still hadn't said anything and it was now 2:57pm. We checked on our room again. Miraculously, it had just become available, but we had to go thru the whole check-in process again, even though we did it several hours earlier. As if that weren't enough, they misplaced one of our bags that we had left for them to hold. When they finally found it, we had to load all of our bags onto the cart ourselves and maneuver it to our room because there were no porters.Wait...that's not all. The next day, we left around 10:30am and got back after 7:30pm. The ROOM STILL HADN'T BEEN SERVICED!!At that point, we just asked for clean towels and a trash bag to gather all the trash in...Needless to say, we'll NEVER stay there again...the only good thing was that the room was clean."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 57,
        "expertise": 0.006985290997207001,
        "user_cities_visited": 144,
        "review_days": 0.29956188389923305,
        "helpful_class": 1,
        "review_text": "Pro: nice location, that is about it.Con:1. understaffed like a suburb motel: front desk --  two during the day, always busy so you can never get them on the phone from the room; housekeeping -- only one person after certain hour in the evening, e.g. 6 or 7pm, although he is a very very nice person but he can't do the job for the entire hotel.2. very thin walls3. slow elevator4. dirty carpet and bathroom5. small room(I can go on...)All in all, if you think you want to stay in a Hyatt, avoid this place. There is a Holiday Inn Express right across the street and a Marriott next door, i suspect they could be worse."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8702081051478641,
        "helpful_class": 1,
        "review_text": "I had a great experience. Devin made sure we had everything we needed. Also made us feel comfortable. I surprised my girlfriend for her birthday and it wouldnt have been possible without the help of Devin and Tera.Thank You so much"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 17,
        "expertise": 0.001446894797216,
        "user_cities_visited": 46,
        "review_days": 0.32749178532311,
        "helpful_class": 0,
        "review_text": "My wife and I came up to San Francisco for the weekend for our one year Anniversary.  I found this hotel on trip advisor.  This is a very nice and quiet place to stay. The rooms are clean and big. The service is excellent the staff was very helpful. We did a couples massage in the spa. It was fantastic. We had breakfast in the restaurant one morning and it was great. We will diffently stay here next time we are in town."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 12,
        "expertise": 0.058148515943947,
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        "review_days": 0.36035049288061305,
        "helpful_class": 3,
        "review_text": "We stayed here during a business conference, it was a very good looking hotel but during our stay there were a couple things need to be noted.The hot water in the shower was very inconsistent.We ordered room service for breakfast, it took longer than what I was it will arrive by 15 mins, and it was also missing some food that was ordered.I had to call twice for them to send me toothpaste and tooth brush, and even though the operator said they will come up asap, they still didnt come up until an hour later for the 2nd time we called for it. It woke me up from sleeping,"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
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        "review_days": 0.621029572836801,
        "helpful_class": 1,
        "review_text": "First off, I wrote the manager weeks ago, giving him a chance to respond before I ever considered writing this review, and never heard back from him, so I can see his concern for his customers means nothing.Secondly, my co-worker and I booked less than 24 hours apart, and she ended up paying double for her room.When she asked that they adjust the rate, or cancel her room, they were rude and indignant, as she had ended up booking a non refundable room(she hadn't realized it). They refused to help! So her rates were the same price as the Westin across the street.When we brought that up, we were told that we were given the benefit of free wifi and free breakfast, and would not get that at the Westin. Now, if you don't want coffee in your room, cold cereal, cold hard boiled eggs, and bad coffee for breakfast, in a little room for breakfast, stay here for your \"free breakfast\".Our water was luke warm in the showers, the rooms failed to heat up sufficiently, my room had a disgustedly dirty chair.We both travel for weeks at a time, every month. And are in SF often, as our manager is based here. This was our first and last time staying here.I would avoid this hotel.They are rude(except the sweet gal who checked us in late at night the first night, she really was nice!) But for $1200 for 2 nights, it was a sad and frustrating stay."
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 35,
        "expertise": 0.0010947794125120002,
        "user_cities_visited": 53,
        "review_days": 0.16648411829134702,
        "helpful_class": 1,
        "review_text": "From the time you arrive at this amazing property you are struck by the quality of the staff.  Everyone was so courteous and pleasant we were welcomed so warmly we felt like family.  The room was very well appointed and everything you could possibly want or need was a phone call away.We had all meals at the hotel and loved every one of them.  The attention to detail was remarkable.  This was our first stay at a Trump property and will definitely not be our last! Definitely a cut above the other hotels in Waikiki."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 35,
        "expertise": 0.0017366358197920002,
        "user_cities_visited": 184,
        "review_days": 0.296823658269441,
        "helpful_class": 1,
        "review_text": "This hotel is absolutely beautiful and the rooms are excellent as well (level of finishes, the size, etc.).  The location within Waikiki is good although the hotel does not have direct beach access (one block away and the hotel will provide you with a \"beach kit\" includes towels, etc.).My only \"complaint\" about the hotel is that it does not have any resort features other than a small deck pool.  If you want a great room, this is hard to beat.  If you're looking for a resort where you can spend your day, look elsewhere."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 50,
        "review_days": 0.7661555312157721,
        "helpful_class": 0,
        "review_text": "My family stayed here for 5 nights. Everything is ok. The only thing I concern about is the staff left our door open after house keeping.Since they were under staff strike, there wasn\u2019t housekeeping regularly everyday. And there are many temporary staffs. The hotel is a little bit mess but still functional.We ask for room refreshing on the 3rd morning (10/24) and then we went out. When we back on 12:30pm, our room door is literally opened and no staff inside or near our room.Luckily we didn\u2019t lose anything. We talked to the hotel, there were security and house keeping crew coming and said sorry.Just a reminder that if you stay here and ask for house keeping, put all your value things inside the safer. Or your room might be opened and welcome everyone to go inside.And for Sheraton, as a worldwide famous hotel brand, this is unacceptable."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 16,
        "expertise": 0.000911746429961,
        "user_cities_visited": 44,
        "review_days": 0.6243154435925521,
        "helpful_class": 0,
        "review_text": "We had about 24 hours in Dubai as part of an Emirates stopover package (highly recommended - it includes flexible check-in and checkout, along with round trip airport transportation).  The Taj was delightful!  We had a lovely suite with a Burj view - a great way to get an appreciation of its size.  The suite was beautiful and clean with plenty of bottled water and a warm welcome message on TV.  The breakfast buffet was one of the best ever, including delicious treats from all over the world.  The hotel staff was very friendly and helpful and we really enjoyed our short stay.  The hotel is not quite walkable to the Dubai Mall, Burj Khalifa & fountains due to tons of construction.  It seems that at some point in the future you may be able to walk.  There is a shuttle from the hotel but we did not take it.  Overall a wonderful experience!"
    },
    {
        "user_review_posted": 290,
        "user_total_helpful_votes": 73,
        "expertise": 0.001111757924414,
        "user_cities_visited": 71,
        "review_days": 0.066812705366922,
        "helpful_class": 1,
        "review_text": "Retuned again to this hotel, and as usual the stay was fabulous!! This hotel has easily the best staff in the country. Marriott would be wise to use the Stanton personnel to train other Marriotts on how to provide top customer service and loyalty. Erenia always makes sure there is always something extra special after I arrive. My room was oceanfront view with a fully renovated room, which has a new marble shower, a refrigerator and other terrific amenities. The front staff of Stephanie, Tom and Yudesya are terrific, always providing a warm greeting and a little extra at the front desk. This time they had a \"sweets stand\" with a jar of Hershey kisses, Kraft caramels and Kit Kats. One morning when I walked out of the fitness center after a workout, Stephanie handed me a cold, wet towel to cool off. The valet staff is great, with warm greetings and quick turnaround on cars. As a Platinum Rewards Marriott Member, I stay at a lot of Marriott properties as well as some other Hotels, and there is no one better than the Stanton!!!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 7,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 14,
        "review_days": 0.6856516976998901,
        "helpful_class": 0,
        "review_text": "Service as expected- Fantastic. We were treated to an extremely personal experience.   it seemed like everyone knew our names! In room service was prompt and the front desk/concierge staff extremely helpful."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 64,
        "expertise": 0.0038227484961100002,
        "user_cities_visited": 79,
        "review_days": 0.558598028477546,
        "helpful_class": 1,
        "review_text": "We only stayed for two nights pre cruise. I like the location being close to shops and restaurants although a shortish walk (about 10 minutes) to the beach for a swim. Main beaches are somewhat further away. I am not sure on the size of normal rooms as I think we were upgraded to a \"suite\" with a lounge and kitchen so found it all spacious as was the bathroom. We enjoyed the Irish pub across the road as well as heading to Hula's and Dukes in the heart of everything. Beds were comfortable. Breakfast adequate. Nice, small pool and a lovely, fountain, courtyard. They have laundry facilities. All the staff were welcoming and helpful. All places in Waikiki are going to be noisy unless you score (and can afford) a room right on the beach but we didn't have a problem sleeping and I'm a light sleeper. Great option to have cooking facilities if you are here for a longer stay. On our return visit to Waikiki we stayed at a place overlooking the beach however for a short visit or stop over I would come back here - also a great Japanese BBQ restaurant across the road"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 9,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 6,
        "review_days": 0.479189485213581,
        "helpful_class": 0,
        "review_text": "We are so glad that we chose this place. Hotel is very clean and stylish. The staff are very helpful and friendly. You need to try their restaurant. Food and cocktail are amazing. The free ride to the station made it very convenient. We really enjoyed our stay and will definitely come back."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.033953997809419004,
        "helpful_class": 0,
        "review_text": "location and overall view for partial sea view is good hotel cleaning staff need more training, bath jell finished and still keep the emptied clear small bottle non dispose , while replacement hiding , covered by a towel . Ask for replacement 3 days later and Supervisor efficiently replaced .  De Rodriguez fusion Cuban food is nice but am breakfast over there is horrible . you will see staff enjoying food and grab food in front of you at the buffet area , its a small area so, you feel like having food at staff canteen and not feel like a guest"
    },
    {
        "user_review_posted": 494,
        "user_total_helpful_votes": 245,
        "expertise": 0.002297458054526,
        "user_cities_visited": 1083,
        "review_days": 0.5941949616648411,
        "helpful_class": 0,
        "review_text": "A real pleasure to stay here.  A historic hotel that is beautifully furnished.  Very comfortable bed.  Spacious room.  Helpful, friendly staff.  Conveniently located for Dupont Circle Station... a bit of a walk to the main sights, but comfort of the hotel makes up for that.  Like many hotels, breakfast is not included, but is reasonably priced considering the quality of the hotel.  Highly recommended.  Good either for business or pleasure."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.38499452354874003,
        "helpful_class": 0,
        "review_text": "One of the best 5 star hotel in Dubai, perfect location near by Dubai mall , 3 min walking to metro station & 15 min from airport. Very nice rooms with  breathtaking view of Burj Khalifa , staff are very friendly & nice housekeeping , reception & restaurants staff."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 19,
        "expertise": 0.005014282736891001,
        "user_cities_visited": 8,
        "review_days": 0.7782037239868561,
        "helpful_class": 0,
        "review_text": "We stayed 4 nights here and really can't find fault ! Great location you go out of the main doors turn left then left and your on fisherman's wharf and just to your right is pier 39 ! Lots of shopping and restaurants and a yummy i- hop next door ,it's a shame the hotel doesn't have a discount for individuals only for large groups we where told ,rooms clean with lovely comfortable bed to collapse in after a day exploring San Francisco what more do you need ? Definitely recommend that you stay here !"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 25,
        "expertise": 0.002057029365867,
        "user_cities_visited": 16,
        "review_days": 0.690032858707557,
        "helpful_class": 0,
        "review_text": "We were finishing our trip at the lounge downstairs and they had a band come in. My God, the music was louder than a club. It was impossible to even talk to my spouse or the wait staff. I have never been to a hotel or place for drinks and socializing with music so loud that you cannot talk. Horrible"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 48,
        "expertise": 0.0046454861322210005,
        "user_cities_visited": 155,
        "review_days": 0.6418400876232201,
        "helpful_class": 1,
        "review_text": "Staying in NY for only 1 night in transit to a cruise in NJ, picked Aloft because a friend recommended it.  It's located in a side street so it's nice and quiet at night, but walking back to hotel late at night you might encounter some street bums or drunks.  Very convenient walk to 911 Memorial (which we spent an afternoon there), One World Trade, and Wall Street.The lobby is small but functional with main reception area right in the middle, a kitchen/bar area for breakfast, and a little pool room for some snooker action (we didn't use though).Room itself was good size, because we picked 2 beds to accommodate our family of 4.  Room was clean and does not feel dated, we were on the 3rd floor, but it's not noisy, and didn't hear any traffic noise at all.  We did hear a dog barked when we were waiting for elevator, not sure if pets are allowed, or only service dogs.Overall this is a nice little charming hotel to stay in Manhattan, a bit pricy but you get what you paid for.  We will definitely consider Aloft if we come back to NY in the future."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 57,
        "expertise": 0.0031453031394610004,
        "user_cities_visited": 107,
        "review_days": 0.005476451259583,
        "helpful_class": 1,
        "review_text": "The last two times we passed through Chicago (we like to go cross country by train), we stayed at the magnificent Kimpton sister property, the Hotel Monaco. This time, I decided to try the Burnham because it looked so beautiful and the location is just a couple of blocks closer to the sites we like to visit.While the staff here were about equally great when compared to the Monaco, I am another visitor who saw no notice about the restaurant closure on the hotel website and found it grossly inconvenient. I'd promised my kids room service when we arrived late the first day, and there was none on offer. Yes, the hotel was prepared with takeout menus, but that took so much longer, and made our dinner much later, and was simply less convenient for me. (To add insult to injury, I was also charged for the local call when I placed the order!) I checked the hotel website right before I left home, too, within about 48 hours of arrival.I could've disputed that charge, or complained in the lobby, but I don't like having that kind of interaction, so I'm more likely not to come back to this hotel. It's too bad, because Kimpton customer service has always been so impressive in the past. Can this possibly already reflect the brand's acquisition by the Holiday Inn IHG group?Also on the nit-picking level for this stay, again, compared to the nearby Monaco, was the lack of a doorman all but one time I came or went for a 2.5 day stay. Naturally, the one time someone was present wasn't when I was trundling through with my two kids and five suitcases. We also had to wait for our bags as no one was immediately available to help us up to our room upon check-in.You'll observe I'm still rating the Burnham very good (4 out of 5.) I'm specifying my annoyances because they stand in such marked contrast to the Hotel Monaco and the (Portland, OR) Riverplace Hotel my family likes so much.Positives for the Burnham include the perfect location. Our corner suite had a view right down Washington St. to Millennium Park. The furnishings were attractive, comfortable, and functional. The bed was great. Every staff member smiles, asks how your stay is, and shows sincere interest in giving good service. (This location just seemed a man or two short during our stay.)The Monaco had a more convenient iPhone-compatible clock radio than the Burnham; I didn't bring my own auxiliary cord, but I needed one to use it.I found it baffling that the minibar had two white wines but no red on offer. They did offer both red and white at the evening wine hour.Other Kimpton properties had kids' bathrobes as well as adult sizes; not here. We also did not get the goldfish we'd hoped for, or a little welcome gift such as we've received at other Kimptons.The room offered adequate sound-proofing and light-blocking for a good sleep (and I'm picky on both these points.) The bathroom was of modest size, but nicely styled and in good condition. I also appreciate the handy shelf away from the sink as I always want to put my toiletries somewhere out of the housekeeper's way for cleaning.Our shower had adequate water pressure, but it made quite a groaning noise while in use.I don't think staying here would be a mistake, but I think you can get more value for your dollar elsewhere in Chicago, and, if an on-site restaurant is important to you, you're out of luck as of January 2015."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.6007667031763411,
        "helpful_class": 0,
        "review_text": "Over all, the hotel was nice, but it did not have a bath tub.  A building in front of the hotel was bothering the ocean view.  Good access to Waikiki beach.  Staffs were all very nice. Air from the air conditioner hit directly on face so I had to turn it off during sleeping."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 15,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "You can reach the hotel from the airport easily by using super shuttle or BART; BART station is very very close; Super shuttle takes you directly to the hotel; Safe street which is very important in SF; Walking distance to Union Square very central location; Lots of shops and supermarkets around; Rooms are very clean comfortable and userfriendly; Fully equipped; Hotel stuff is friendly; Cable Car station is just a few steps away; Would definitely stay there again; Good budget hotel; Building has a typical SF character which we loved;"
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 324,
        "expertise": 0.008827099194527,
        "user_cities_visited": 1159,
        "review_days": 0.370208105147864,
        "helpful_class": 1,
        "review_text": "What a unique property. As their slogan goes, Inn at Union Square really is at the centre of everything being within a few yards of Union Square, close to shops and restaurants and with easy access to all that San Francisco has to offer yet quiet, relaxed and very comfortable. A couple of highlights would be the help-yourself-buffet continental breakfast and the happy hour (wine, soft drinks, cheese and crackers) - as the hotel is small and quite intimate, these are laid out in the comfy chair areas on various floors and both turn into social gatherings with the other guests which provide a very different experience to the big monolith hotels in the neighbourhood. The room was very comfortable and well appointed (we were in 405) and certainly large enough for the 2 nights we stayed albeit I would imagine that, with no air conditioning and only a ceiling fan (which was quite noisy), the room could become unbearable in very high temperatures. The bathroom was perfectly decent - not huge but plenty of amenities and all the usual facilities ... and lashings of hot water. Nice touches around the hotel - every floor has the aforementioned comfy seating area and each has games and books for the guests. No coffee making facilities in the room but plentiful supplies around the property (and cookies!) and even a collection of menus available to arrange dinner delivery to your room. Valet parking is available. All in all, the hotel is a great base for staying in San Francisco (albeit not the nicest of areas if you stray off the tourist routes) and certainly recommended. And any review of the Inn at Union Square would not be complete without recognition of the very friendly staff (especially Peter - thank you) who made every effort to make our stay enjoyable."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 12,
        "expertise": 0.002317113538563,
        "user_cities_visited": 13,
        "review_days": 0.573932092004381,
        "helpful_class": 0,
        "review_text": "We\u2019ve been to this hotel maybe 5 or 6 times already and  really love it. Just got back from a one night stay. (We live in Chicago, have a condo in Delray Beach, and wanted to sneak away to Miami)The hotel in under construction from the hurricane and i was disappointed that this was not mentioned in the Marriott all where i made the reservation. No pool Bar, no restaurant, with the exception of a taco place that isn\u2019t related to marriott.To use the restroom while at the pool, you have to go into the hotel and up to the meeting room floor on the Mezzanine level. I felt funny walking thought business folks while in my cover up and flips. I know if I was in a meeting i wouldn\u2019t want the pool folks in our space.There are two pools and the heaters must have been broken. The water was ice ice cold, like get a heart attack cold. I asked the pool attendant about it and she said they were on. I wasn\u2019t going to challenge her on it, as I said before, it was a one night stay.Since it was just the one night. We dealt with it, but if this would had been a weeks stay, we would have left.Staff is nice, just not sure we will be back again.I\u2019m elite levels w both Marriott and Hilton, and marriott just doesn\u2019t seems to care about elite status. This hotel has always been ridged with their 11a check out, they gave us a half hour. They offered to store our luggage, but where was i supposed to change, in the business center?  Yeah....no.I\u2019m going to start to slowly shift my business over the Hilton."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 32,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 46,
        "review_days": 0.084884994523548,
        "helpful_class": 0,
        "review_text": "This was very much a '2 star' hotel we reckoned. The beds were comfortable and the facilities just adequate. There was a nearby Chinese restaurant where the food was very reasonably priced, and there were vending machines in the courtyard area for light snacks and drinks. We drowned out any noise by putting the air-con on 'fan' mode. The main advantage,m of course, was the free shuttle to and from the airport."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 13,
        "expertise": 0.0008043534229790001,
        "user_cities_visited": 56,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "We brought our kids (ages 19 & 15) to San Francisco and stayed at the Hotel Zephyr 4 nights.  The room was fantastic and the location was great.  We walked down to Pier 39 early in the morning and watched the sea lions.  It was so quiet there in the morning only shop owners were out cleaning and getting the days shipments in.We loved the game room and all the activities outside (4 corners, ping pong in the round tube and shuffle board).The only thing I would change is free access to the internet at the business center and cheaper parking for guests.  We parked on street to save $$$ but you have to watch which side of the street you park on.Concierge was terrific too."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 81,
        "expertise": 0.0033391987084560003,
        "user_cities_visited": 253,
        "review_days": 0.040525739320920004,
        "helpful_class": 1,
        "review_text": "Great hotel fantastic location , balcony overlooking the river watching the busy waters , rooftop pool was great after sightseeing in the Bangkok heat , stayed for 3 days , water taxi a great way to get around, Kho San rd a short walk away , and a great bar right opposite would highly recommend"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 96,
        "expertise": 0.006454039252618,
        "user_cities_visited": 19,
        "review_days": 0.7524644030668121,
        "helpful_class": 1,
        "review_text": "We enjoy staying at Ritz Carlton Hotels when we travel. We expect a certain level of service and accommodation from a hotel of this caliber and the Ritz in Chicago was no exception.Perfectly situated at the north end of the Magnificent Mile, in the vertical mall Water Tower, you can walk to excellent restaurants, great shopping and museums. The Hop-on-hop-off bus has a stop on both sides of the building, an excellent option for our first visit to the windy city.We arrived by car after a 10 hour drive and were greeted by the valet, who actually forgot to ask for the car key. My husband realized it, and had to take the elevator back down to give him the key. We checked in on the 12th floor where the lobby is located.The room package we chose included valet parking, breakfast daily and a king room with a water view. I also requested a refrigerator (or empty mini bar), a feather free room and extra bottled water. We never accept a room without first seeing it. Usually takes at least 2, sometimes 3 rooms before we take one. Not this time. They chose a beautiful room for our 4-night stay and every request was perfectly executed, along with a bottle of champagne for our anniversary and a lovely welcome card. Our luggage arrived to the room promptly.Situated on the 23rd floor, we immediately went to check out the view. It was beautiful \u2013 overlooking the water. There was a king size bed facing the wall-to-wall window. At first we thought this was odd, usually the bed faces the TV. We soon came to love our view from the bed. The room looks recently renovated and even my husband commented on how elegant and calming the decor was. Done in cool blue gray tones, with elegant soft patterned wallpaper. There is a convenient charging area for devices on the night table with enough lighting. The TV swiveled so we could watch, and streaming is available as well. Wifi is free if you\u2019re a Marriot Rewards member. The bathroom has two sinks, a make-up mirror, hairdryer, 2 bathrobes, shower with a showerhead and a separate hand held spray. It\u2019s a converted tub, so you do have to step into it like a bathtub. There was a Nespresso machine, which I have never used, and there were no instructions. I found a YouTube video to figure it out. I wake up very early and thought I would have a coffee while my husband was still sleeping, so I added water and turned it on. OMG! It sounded like a jet engine and I promptly turned it off. Of course, not before it woke him up. Never touched it again. Never got to taste the coffee.Before our arrival, I had been emailing with the concierge about restaurant reservations and attractions. Kyle was very helpful through pre-arrival emails, providing many links and suggestions. Upon our arrival we had the pleasure of dealing with Rebecca and Laurel as well, who were lovely and very helpful.A $60 daily credit was provided for breakfast at Torali (the hotel\u2019s Italian Steakhouse). We ate breakfast for 3 days in the restaurant and on the 4th day we were travelling, so we did take out from the hotel\u2019s 12th floor rooftop caf\u00e9.To be honest, $60 was not enough for breakfast, unless you eat very light.First day we ordered 2 bowls of oatmeal, 1 yogurt parfait, 1 fruit plate and 2 coffees. The bill was $80 which included tip. Second day we ordered the same, this time without the fruit plate and the bill was still over the $60 allotment. Had we only had 2 bowls of oatmeal and 2 coffees we would have stayed very close to our $60 limit. I should add that the service in this restaurant is impeccable. They couldn\u2019t do enough. The food was hot, beautifully presented, the fruit was gorgeous (if you can say that about fruit). The staff was exceptionally friendly and helpful each day we dined there.All-in-all, you get what you pay for at the Ritz. They only thing different about this Ritz, than the others we\u2019ve stayed at, is that missing personal touch. At the New Orleans Ritz we were greeting every morning by name from everyone from housekeeping, to doorman, to front desk, and concierge. They threw in little extra perks to make us feel special. We felt like the most important people in the hotel. I have no idea how they manage to do that with all the guests, it\u2019s a really nice feeling though. At the Ritz Chicago, that was missing. Perhaps it\u2019s just too big a city and too big a hotel for that kind of personal validation?We can highly recommend this hotel in Chicago. There are so many great choices to stay at, however when we return to this beautiful city, we will be staying exactly where we did this time."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 14,
        "expertise": 0.002844820555627,
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        "review_days": 0.282584884994523,
        "helpful_class": 0,
        "review_text": "Very good clean,beautiful hotel in Bangkok.Was size is ok and bathroom size is ok.I spend3 days with my wifeNot so small or bigWater pressure is goodHot and cold water always availableStaff was friendly and helpfulBreakfast was goodNice swimming poolOver all good hotelI would like to stay again!I added some pictures of hotel and view from hotel"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.739320920043811,
        "helpful_class": 0,
        "review_text": "I came here first time in 2006 and today now I come back to stay here again the bass ad or hotel is a lot of change.the breakfast now very Complet. Staff is good puttiwan front desk always helpful when I need but one thing WiFi difficultto connected"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "I stayed here over the 2016 New Year's Eve weekend for it was also my Anniversary.  Upon check in Nicolas Amato was very kind and provided us with Great Service and a wonderful rate.  Everything during our stay meet our expectation.  Until we encountered with the Front Office Manager Delia Gonzalez who was very rude, condescending and down right a Bully.  She was rate gouging and completely unfair.  I cannot believe the \"Renaissance\" has anyone working for them with no people skills and utterly unprofessional to say the least.......Because of her(Delia Gonzalez) demeanor, I would advise to steer away from this property unless she is on a long Vacation or no longer there.Truly Disappointed on !"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.419496166484118,
        "helpful_class": 0,
        "review_text": "My second visit to this hotel, again fantastic room.. no smoking room this time, so was so much better.The staff could not do enough for us and went above and beyond their duties to make us feel very welcome. I will definitely be staying here again. Great location too I must add."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 26,
        "expertise": 0.001802199418882,
        "user_cities_visited": 36,
        "review_days": 0.575027382256297,
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        "review_text": "We have been to Las Vegas many times, but this was our first time staying down on Fremont Street.  We would absolutely stay again!  Saving money on the resort fee at Four Queens was our main motivation for choosing this property and if you are on a budget, it is well worth skipping that fee to stay here.We had a room in the North Tower, our room and hallway seemed very old and basic.  We have stayed at Westgate and Rivieria before as well and the room was similar to those rooms, maybe a little bit smaller.  But we were hardly in our room this trip as we had 7 friends who we met up with on the trip.  We purchased a 72-hour pass for the Deuce bus that travels from Fremont to the Strip and while of course we would rather not have to take a bus, it was only $20 per person for the 72 hours.  We also took the Express shuttle a couple of times which does save a lot of time with a lot less stops.Parking at the hotel was free and easy as well, and there were not any problems at check-in.  We didn't have an amazing view out of our window, but you could still see a little bit of the strip from where we were on the 14th floor.If you are looking for a luxurious Vegas Vacation or plan to spend a lot of time in your room, this probably isn't the place for you.  However, we are already starting to plan our next Vegas vacation and Four Queens will definitely be on our radar.  I think next time I would upgrade slightly on the room, but overall we do not regret our decision to stay here and cannot wait to visit again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.622672508214676,
        "helpful_class": 1,
        "review_text": "When I told the desk attendant, Mona, about the rough week my girlfriend had, Mona took steps to ensure we had a special and relaxing stay.  The *secret* Speakeasy bar proved a special and enjoyable surprise. Thank you for the exceptional service!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.592552026286966,
        "helpful_class": 0,
        "review_text": "We have stayed here several times. The King Suite is a great choice. It\u2019s well worth the price. Quality linens, clean rooms, and the staff appeared to really care about us and all guests. We will stay here again in the future."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 103,
        "expertise": 0.0027801535685650003,
        "user_cities_visited": 77,
        "review_days": 0.828039430449069,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here for 4 nights during the week.  Hotel Zoe had no line at check-in and was even ready to check us in early as requested. Every staff member ...at  front door, check-in, the bar & house-cleaning were so friendly and helpful!  The lobby is cozy with modern d\u00e9cor and the bar was very nice.  They provided a free drink coupon at check-in.  They had an clean environment policy where they give you a $5 credit for their bar, honor bar or restaurant for each day you don't get your room cleaned. Our room d\u00e9cor was very nice with plenty of power for electronic devices.  The refrigerator had plenty of room for our drinks in addition to the honor bar items.  The honor bar had a great variety and the prices were very fair.  Hotel Zoe had many things you could borrow as needed during your trip - an umbrella in the closet as well as a large canvas bag for shopping or touring around town. They had bikes downstairs too.  They truly thought of everything.  The room was small -not much bigger than the bed itself, but it suited our needs.  I would have liked more drawer space as there wasn't much room for suitcases to sit around.  Unfortunately the safe took up an entire drawer.  I also would suggest you request a room with an exterior view. We had a view of the courtyard which was small and hard to tell weather outside.  The location was great and central to everything.  It was a VERY short easy walk in one direction to Pier 39 and the other to Ghirardelli Square.  Then in 2 other directions I walked to Coit Tower and Lombard Street from the hotel - less than a mile to each of those as well.  We would stay here again and urge others to choose this hotel!"
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 118,
        "expertise": 0.004786060727801,
        "user_cities_visited": 228,
        "review_days": 0.18017524644030602,
        "helpful_class": 0,
        "review_text": "booked the hyatt thinking it was a safe bet. it was the worst room we have ever had in a hyatt. my wife avoided going back to the room everyday which made our stay very uncomfortable for 5 nights. there were stains on the carpet in clear view, rubbish in the draws so we couldn't use them, paint peeling off the bath and doors. it was disgusting."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 13,
        "review_days": 0.382803943044906,
        "helpful_class": 0,
        "review_text": "I visit Washington once a year for an annual conference and always stay at the Holiday Inn Central/White House.  The amazing thing is bartender Ron Clark remembers me by name EVERY year, asks about my family by name, and remembers my choice of wine. What a great, quant little bar right off the lobby.  Couldn't ask for a better hospitality experience. Thanks Ron ... and thanks to the management of a great hotel with a central location."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 27,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 53,
        "review_days": 0.11500547645125901,
        "helpful_class": 0,
        "review_text": "Stayed here for a couple of nights in July 2015, before catching a cruise ship.The hotel is well situated just off Union Square, (although they class it as being on the square), just steps from Macy's, liberty's Saks on 5rth Ave, etc if your into shopping, lots of eateries around the hotel, both cheap and pricey,(for all budgets).Just around the corner is a great diner for breakfast.The room we hadd was at the bazck with no outlook, just a brick wall, although you could stretch your neck and see the air above the pool if you so desired, but the good thing about it was you were not disturbed by the noise of the street outside.The pool is not as big as it looks in photos, and outside, but a bonus for the middle of the city.Staff are very helpful and friendly.If its your first trip to San Francisco, \\i would recommend the Big bus tour, on the square (you cant miss it the ticket sellers will pounce on you, bargain on the price they have flexability for a good price, there are different companies, we went with The Big Bus company and was not dissapointed, aand we went over the goden gate bridge which some of them dontdont forget to jump off at Fishermans wharf, defineatly not to be missed. Golden gate park has a lot to offer as well and it stops right outside the museum and botanical gardens, and japanese tea garden. just so much to sea you need at least three to four days, we didnt allow ourselves enough time before the cruise, and will defineatley be going back, (yes there a quite a few homelless in SF but don let them put you off, they are both friendly and not harrissing)You can also pick up the Tram from the end of the street as well, just yards away."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 13,
        "expertise": 0.0017459482965640001,
        "user_cities_visited": 14,
        "review_days": 0.060788608981380006,
        "helpful_class": 3,
        "review_text": "Although we arrived at close to midnight, we were receiced by energetic and welcoming  staff that were quite helpfull. The hotel has a great location, near the White House, and we were able to go everywhere on foot. The room was modern a clean.A tip I would like to share with you is that, although I called early in the day to confirm my reservation and say we were going to arrive late, asking that they hold the room for us, I was told, when I arrived that they often overbook and that my call would not had guaranteed me a room (we got the very last one at the hotel). To make sure you have a room when you get there you can download the Marriott app and remotely check-in long before you arrive (this is true for all Marriotts, not just this one). I guess this could have turned out for the worst and I wish the person I spoke to on the phone would have given me a heads up."
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 86,
        "expertise": 0.002729945558715,
        "user_cities_visited": 198,
        "review_days": 0.58105147864184,
        "helpful_class": 0,
        "review_text": "By far the best hotel in Dubai, away from the crowd, noise and constructions.Lush property by the golf and the water.Perfect rooms, staff and F&B offer. Great view, swimming pool and activities.Bravo Hyatt, especially in a very competitive environment."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 10,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 7,
        "review_days": 0.756845564074479,
        "helpful_class": 0,
        "review_text": "After reading the reviews here, we made sure to book a newly renovated room, which was pretty nice with a very comfortable bed. This hotel is very conveniently located in the heart of waikiki,across the street from the beach, and reasonably priced. Our check-in was quick and convenient but we were a little disappointed that we had to ask if there were any upgraded rooms available even though we have elite status. We were celebrating a birthday so it was really nice that they had a dessert surprise for us when we came back in the evening.... thank you! We stayed there before the strike so please consider the status of the strike when you book."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 18,
        "expertise": 0.0016730955871250002,
        "user_cities_visited": 190,
        "review_days": 0.252464403066812,
        "helpful_class": 1,
        "review_text": "I have stayed at this hotel every time that I travel for business to D.C. because is located at the Foggy Bottom Historical Society close to tourist attractions, it has a great restaurant, there are always taxies ready to go, plus is very affordable.  The hotel is super clean, the beds are comfortable, has a kitchen with a full set of utensils, a supermarket is close by, and the staff is incredible friendly.  This is a place where you want to bring your family to stay because is a safe area, is quiet, and the houses around are worth of looking while walking around. In sum, the hotel is beautiful, a well kept secret, and one if the best hotels in the D.C. Area."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 55,
        "expertise": 0.004196431431591,
        "user_cities_visited": 47,
        "review_days": 0.038882803943044005,
        "helpful_class": 1,
        "review_text": "In town for only a few days to visit family, we decided to stay at the DoubleTree mostly because of our Hilton membership and its location to the entrance (exit?) to Waikiki. Check-in was easy and while the valet-only parking was a surprise, it's not that big a deal since the garage is so tiny and maneuvering would have been a pain (plus, the valets are FAST). They were kind enough to give us a very large suite on the 17th floor, perhaps to make up for having no ocean-facing rooms, but honestly, the DoubleTree is so far away from the ocean, I'm not sure we would have had much of a view. Room was enormous and the bed very comfortable, and curtains helped block out the sunlight, though unfortunately, not the traffic noise. Double-paned windows and sliders might help cut down some of the ambient traffic because on Oahu, man does traffic start early. We enjoyed drinks in the bar and found both bartenders extremely friendly to us and the other visitors. Clearly the DoubleTree handles a lot of business travelers, because we saw many individuals eating by themselves or in groups. You save money on the DoubleTree by not paying for a lot of resort amenities, but the lap pool and small gym was clearly getting some use. If you're okay with being in full view of the next door apartment building, it should not be a problem, but I can see where this may not be the most desirable of hotels for families looking for extras. The breakfast was not imaginative, but for Hilton Honors, it was free. Overall, the hotel worked out fine for our very short-term needs."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.5657174151150051,
        "helpful_class": 2,
        "review_text": "From outside, it looked like what a grand hotel should.  Going in, you\u2019d be disappointed - small, narrow, and worst of all, smelly... Bathroom is super super tiny, no space for anything really, not even a small toiletry bag.There is no free Wifi, you have to pay 13 odd dollars for a very low speed connection. Really? It\u2019s disgraceful!!Blacklist forever!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.025191675794085003,
        "helpful_class": 1,
        "review_text": "Stayed for three nights in a family room. We had a bathroom in between to asking rooms. The staff were very friendly and accommodating, ensuring we had a fridge and cot for our daughter. Great location, cable cars straight out the front, Walgreens supermarket is literally next door and the shopping is straight across the road. Would stay here again!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 50,
        "expertise": 0.006825239198625,
        "user_cities_visited": 38,
        "review_days": 0.47754654983570605,
        "helpful_class": 1,
        "review_text": "We stayed here after a cruise ,I could not ask for a more pleasant hotel,the staff were very helpful,the room excellent two double beds kitchen,iron and board ,safe .The hotel has a laundry room,very useful,small pool,excellent breakfast just right to start the day exploring,10 minutes walk to the beach l could go on .I would recommend everyone give this hotel your consideration when booking a hotel in Waikiki .Excellent value,Excellent staff Excellent location"
    },
    {
        "user_review_posted": 213,
        "user_total_helpful_votes": 590,
        "expertise": 0.013337518953139001,
        "user_cities_visited": 44,
        "review_days": 0.8083242059145671,
        "helpful_class": 0,
        "review_text": "Going in holiday the next day with am early morning flight. Certainty the best hotel bed that we have ever slept in.  And not the first time that we have chosen this hotel because it is ideally situated and so comfortable."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 37,
        "review_days": 0.647864184008762,
        "helpful_class": 2,
        "review_text": "This is the first time i am writing a negative review. Checked into a suite this afternoon. There were no basic amneties like even a handwash. No one answered the call at reception. Finally after one hour we were told there is limited stock.Appalling. Unfortunately would not recommend staying here again."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 34,
        "expertise": 0.001103387399315,
        "user_cities_visited": 22,
        "review_days": 0.7135815991237671,
        "helpful_class": 0,
        "review_text": "This former block of apartments is a lovely hotel with an excellent (though small) bar and restaurant, conveniently located, an easy level walk to Farragut West station, and with bus stops nearby. It's right next to James Monroe's home."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 36,
        "expertise": 0.001970334641635,
        "user_cities_visited": 125,
        "review_days": 0.0,
        "helpful_class": 1,
        "review_text": "The hotel is located only one block west to Magnificient Mile, the shopping district of Chicago. It is very convenient, surrounded by restaurants, Marketplace supermarket, bus stops and the train station is right next to the hotel.On one of the cold days, the hotel prepared hot apple cider and freshly warm pecan biscuit at the hotel lobby for every one! It definitely an awesome gesture that I had never experience from other hotels before.I would have given 5 star if not because of one unfriendly receptionist that unwilling to help with simple questions."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.29791894852135803,
        "helpful_class": 1,
        "review_text": "Enjoyed my stay and would highly visit again.  Room was clean and the stuff was great. I especially appreciated the way Liz at the front desk was so helpful, happy and funny. She gave me great ideas on where to visit and just overall very welcoming."
    },
    {
        "user_review_posted": 169,
        "user_total_helpful_votes": 71,
        "expertise": 0.0019292957189220002,
        "user_cities_visited": 132,
        "review_days": 0.6095290251916751,
        "helpful_class": 1,
        "review_text": "This was my fourth visit to Bangkok and my first to stay in this area.  The first five floors of the hotel building are a wholesale clothing market which has great buys.  The hotel has a separate entrance with elevators to take you to the 11th floor for registration.  The hotel clearly caters to large tour groups, mainly Chinese.The room was very spacious with a/c which worked fine.  The bathroom was also spacious with an appreciated bathtub.  The security safe worked.  Our view overlooked a building being renovated but we could see more of the city skyline.  The room had a control panel for lights and tv which was overly complicated to operate.  The room was clean but in need of refurbishing.  The bath drain was very slow and black mold was growing under the soap holder and tub hand bars.The 11th floor pool and outdoor restaurant were very nice with great views.  The buffet breakfast was huge but at times it was difficult to find a table.  There were many tour groups and they seemed short on staffing.The hotel is located down a side street which would turn off some travelers but we found great shopping there.  It is important to note that there is a second tower, Prince Palace Residences, on the other side.  Twice we were taken there by taxis.The hotel was in a great location for sightseeing.  The Golden Mountain temple is nearby as are many other important sites.  A big plus for Bangkok is that Uber is available but make sure you confirm details before getting out of the wifi area; I think the ground floor entrance area has wifi.  The huge, upscale Siam Paragon Shopping Center is not far away.  The tuk-tuk cost 200 baht to Kal Son for the crazy night life."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 5,
        "review_days": 0.31599123767798404,
        "helpful_class": 2,
        "review_text": "We stayed at the Loews Regency for our 10th anniversary trip and it was absolutely amazing. The employees were all great, concierge was amazing, and the drivers in the morning and evening were over the top as well.  We upgraded to a room with a bay view and it was well worth it.  The views of the bay and city were outstanding.  The room was spacious, bed was just what we needed after a day of seeing the city, and everything was very close.  When traveling to San Francisco you should stay at the Loews Regency."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 10,
        "review_days": 0.34227820372398604,
        "helpful_class": 0,
        "review_text": "I read the reviews before i booked the hotel - main themes seem to be the awesome location and awesome service. I can attest after staying this indeed is the case.  The hotel is located in the centre of the town, walkable to all wonderful sights and shops. It is the service staff that really made our stay memorable - they genuinely love the job and are there to deliver a superior customer experience. Well done!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 6,
        "review_days": 0.35596933187294605,
        "helpful_class": 1,
        "review_text": "This hotel was about what I expected for a 3 star hotel. It was clean with comfortable beds & close to shops and restaurants. The pillows could be better. We had a room on 1st floor with no view which I wouldn't recommend. We did not want to spend too much time in the hotel so we could be out and about in Hawaii. I was very impressed with the staff. They were very professional & helpful, especially Ashley & Isaiah. Thanks again for your help with transportation! I would stay here again being on a budget."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 16,
        "expertise": 0.002317113538563,
        "user_cities_visited": 18,
        "review_days": 0.648959474260679,
        "helpful_class": 2,
        "review_text": "The Ewa Hotel was just what I wanted. It's a budget conscious hotel near the beach, waikiki strip, the local bus and an awesome food truck (Mami's Empanadas). It is a good hotel (decor is of the 80's) with friendly staff. It's maybe not as fancy as those on the strip,  however it is clean, friendly and recommended for its price point. The rooms have enough space for you to spread out,  bathroom is good and beds are comfy and on site laundry at an affordable price. We opted for a kitchenette to save $$ on meals and opted to do breakfast ourselves most days using the facilities and getting supplies from ABC Store or Food Pantry. Good location at the Honolulu Zoo end of the strip."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 29,
        "review_days": 0.25136911281489505,
        "helpful_class": 1,
        "review_text": "My mom & I stayed here in February after several days on business downtown. We picked this hotel simply because they accentuated the relaxing environment we were looking for on their website. We got exactly what we were looking for & much more! Complimentary lemon water was always available. Beach chairs & fluffy towels right at the desk. Free wine in the evenings. GREAT GREAT GREAT staff!!! (Their names escape me, but the valets were nothing short of top notch!! One of them even gave me a soda so I didn't have to walk to the store!) Our room was spectacular & the view was even more so! We could see Diamond Head AND the ocean every day. We slept very well & even kept our lanai door open so we could wake up to the view! After our hectic work week, the Lotus met our need to relax 110%! If you are looking for a quiet place, away from the hustle & bustle of Waikiki, THIS IS IT!! Thank you to everyone at the Lotus for such a wonderful visit!!!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.84446878422782,
        "helpful_class": 0,
        "review_text": "Really enjoyed our stay at Bandara Suites Silom.Firstly, we got the 2 bedroom family apartment and it was really spacious and thoughtfully laid out. The kitchen was sufficient and there was even a utility yard to dry clothes in.Secondly, the staff were really helpful and friendly. They had good suggestions to whatever queries we had about places to go sightseeing or for food. All the staff we met were accommodating and nice. There was one Mr Noom who also helped arrange for us a nice and reasonably priced day out at the floating markets. The other staff were good too although we did not get their names.Overall, we had a very good experience at a very reasonable price!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 18,
        "expertise": 0.003250749030292,
        "user_cities_visited": 20,
        "review_days": 0.8849945235487401,
        "helpful_class": 0,
        "review_text": "This is a great family hotel with a huge selection at the buffet breakfast. For families the room configuration is perfect with ample space for everyone. The hotel was in a good location, with some great local restaurants literally outside the door and only a 5 minute walk to the underground. The swimming pool was a good size and the staff were helpful and friendly."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 1,
        "review_days": 0.021358159912376003,
        "helpful_class": 2,
        "review_text": "Just returned from our annual brothers Vegas trip and tried something different for the six of us.  Instead of booking multiple rooms on the Las Vegas strip, we rented a three BR condo at the Marriott Grand Chateau.  Excellent life choice on our part !Price was very reasonable, with the bottom line about $1,100.00 total for three nights, counting all the add-on taxes and resort fees that Vegas is infamous for, over the January 16-18th MLK Holiday weekend,  For this price we got three full size BRs, two with king size beds and one with a pair of queen beds,  The place also had 3.5 beautiful & amazing bathrooms (how can you top a picture window view of the entire strip while you're tending to business ?1?), a nice full-size kitchen, a huge dining room table big enough for eight (perfect for our epic poker games), nice living room area with a couch and multiple comfy chairs, and more HD flat screen TVs than you could count !  Everything from the kitchen dishes, to the bathrooms, to the carpet & furniture was in perfect shape, with no wear & tear evident at all.Great view of the strip from our apartment.  Location is perfect, about five minute walk to the strip, right behind MGM and Planet Hollywood.  Also only about a five minute walk to Vegas monorail stop at back of the MGM, if you want to quickly go all the way to the far north end of the Strip, by the Wynn & Encore.  Marriott has two pools with hot tubs, one on 5th floor, and one on the rooftop with amazing views (on about 40th floor )  Didn't use them because it was too cold in January, but they looked really nice and each also has a bar, and I'll bet they are fun in warmer months !  Also has a nice  first floor exercise area, but who goes to Vegas to work out ?  There was no additional  charge to use any of these facilities.   Small coffee shop and snack bar in lobby, but never used them, so can't comment.This place is a giant time-share resort, but we were never approached to go thru any type of sales pitch.  They had a sales office on site, if for some bizarre reason you were so inclined.  Only one potential drawback - resort has mandatory valet, with no self-parking available.  If you take a cab from the airport it's of course a non-issue, but if you rent a car like we did, during busy times there was up to a 30 minute for the valet to retrieve your car.  Not really a big deal, but you just have remember to plan ahead, if you have firm reservation times for dinner or a show.Overall, a great alternative to the Strip hotels.  They also have one & two BR suites, but never checked the prices on them, but I'm sure it's pretty reasonable, as well.  If you have a large group like we did, six guys, make sure you check out the Marriott Grand Chateau as an option.  Glad we did !"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 13,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 9,
        "review_days": 0.49069003285870705,
        "helpful_class": 2,
        "review_text": "I have been to D.C. A number of times on business and pleasure and knew this trip was all about showing my friend the sights of D.C..I read about all the 4/5 stars but an employe told me about the perfect location and a hotel that was unique. I read all the reviews on Hotel Harrington and decided this would be the hotel for me. I packed a fan and my own shampoos, soaps and body lotions. Our room was 944 a corner room it was great as far as you can open windows for cross breeze but have to be able to sleep with night noises. Don't just the Hotel by the old carpeting as you enter or old elevators. The bathrooms were cleaner than Caesars. You have a nice size refrigerator. Hot water for instant coffee and tea they furnish. It's a 100 year old family hotel. We wasted our time eating everywhere but there at their restaurant. We found Harry's on site melt in your mouth foods.The gift shop is small but reasonable priced with drinks and snacks. Everyone made you feel welcome. If you want ambiance don't miss this one. I am a 4/5star girl but I will be back. Thank you Hotel Harrington Staff"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.33734939759036103,
        "helpful_class": 0,
        "review_text": "We stayed in this hotel for about 28 days. All of the staff was very nice and helpful. They picked us up at the hotel and helped with all of our luggage. We are a family of 5 and with moving to the island we obviously came with a ton of luggage. They even helped us load our luggage the day of check out. The first day we arrived everyone in the front desk was very welcoming and helpful. They took their time and answered all of our questions and pointed us in the right direction. We also appreciated the vouchers they offered us for their restaurant. We enjoyed breakfast and dinner there when they served it. I LOVE their Bread pudding! ( definitely a must try)  We enjoyed the pool and gym aswell. Our housekeeper (LORNA) was so nice and amazing to us. WiFi was great I was able to hook all of our devices including our Roku with no problem. The TLA brief they held was also very informative and helpful, especially to us since this was our first overseas move.Shout out to Les,  Matthew (shuttle driver)   Lorna and merly (house keepers), John (waiter at the restaurant) and all the front desk staff i didn't catch all their names but they were all wonderful. I we definitely continue to recommend this Hotel to any of our friends who are PCS'ing to Hawaii and need a place to stay while waiting for a home."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 8,
        "expertise": 0.012836073412041,
        "user_cities_visited": 3,
        "review_days": 0.24315443592552002,
        "helpful_class": 3,
        "review_text": "Be very careful at this hotel. My $300 Bose headphones were stolen from my briefcase while I was at a meeting. The briefcase was in the closet on the floor. Yes I know about the safes but to go through your personal stuff you can't be too careful. I reported it to hotel management but never received a follow up call or email. Be forewarned."
    },
    {
        "user_review_posted": 283,
        "user_total_helpful_votes": 84,
        "expertise": 0.001330693001365,
        "user_cities_visited": 67,
        "review_days": 0.5054764512595831,
        "helpful_class": 1,
        "review_text": "While the room was very nice - full kitchen, laundry, sitting room separate from the bedroom - we only stayed one night of our three night reservation.  While the rooms have been renovated, the building itself and the public areas are very dated and dirty.   We did not get that \"feel good\" vibe when entering the property.   I wanted to tell those waiting for the sales pitch (bluegreen ownership) to \"just say no\".  We have been bluegreen owners for going on two years now and I have yet to find a property worthy of the money it costs.Do yourself a favor when visiting Vegas.  Stay on The Strip.  There are hotels that are in the middle of everything yet set back so they are quiet with no casino (Vdara) or you can be right in the middle of the action by choosing one of the many properties with a casino.  After all, that's why you came to Vegas, right?"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 35,
        "expertise": 0.0017167758782900002,
        "user_cities_visited": 38,
        "review_days": 0.5969331872946331,
        "helpful_class": 2,
        "review_text": "A very nice and cost hotel with clean rooms. And if you are lucky you can have a view into the Waikiki Zoo from your room.The location of the Hotel is therefore good, very close to the zoo, in an quiet area - still at the beach.Serving breakfast buffet you can take to the beach directly - a very nice idea."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "After reading all the great reviews on trip advisor, I was expecting just that, something great. So I was pretty disappointed when I walked in an got the opposite. The room we stayed in was tiny. I kept tripping over our suitcases it was so small! The bathroom was almost the same size. The floor was sandy when we arrived which ends up everywhere, and when we left, I dont think it was cleaned at all. Otherwise good location."
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 54,
        "expertise": 0.001697694681292,
        "user_cities_visited": 86,
        "review_days": 0.030668127053669003,
        "helpful_class": 2,
        "review_text": "This hotel offers good value for a short term lay over stay. The free 24 hour shuttle bus service was convenient. This came with dedicated telephone number to call once arrived at Honolulu airport. The room was basic but clean. There is a Chinese restaurant on site as well as a cocktail lounge and pool. We only stayed one night. The service was adequate. A couple of cautionary notes - the location is remote - in that there are no other shops nearby - so you'd be isolated unless you have a car. The noise level increases after dark as there is free entertainment in the lounge bar and it attracts rather cheerful company. Also if your room faces the car park - then you will also get the noise from the cars & the luggage being dragged on the road & the corridor. As this is a hotel near the airport - arrivals & departures happen at all hours."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.562431544359255,
        "helpful_class": 0,
        "review_text": "We LOVED everything about our stay! Upon check in, Front Office Supervisor Walter Garay assigned us to Suite 204. Walter was so professional, courteous and energetic! The suite was gorgeous, spacious, clean and comfortable. In the evening, we could make the room completely dark which made for wonderful sleeping. The housekeeping staff went above and beyond to meet our needs and ensure that we were very well taken care of. The bell captains were hardworking and friendly. The bartender made delicious drinks and offered very helpful information about the DC area. We would HIGHLY recommend staying at this centrally located, beautifully restored property with the AMAZING staff."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 6,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "I had 3 rooms reserved for Friday 10/28. Valet parking was incredibly efficient and registration went great. As a Platinum member all rooms were upgraded. Rooms were very nice.  Room service was timely and the lobby bar was a lot of fun and reasonably priced during Happy Hour. Friendly and efficient service at a reasonable price."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 81,
        "expertise": 0.006669786589657001,
        "user_cities_visited": 40,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "Had a fabulous stay from the moment we entered to the finish.Arrived in style in 12 seater Limo booked through Presidential Limosunes.....Check-in was smooth and swift, we were not given any information at all about anything which was a shame, we were so tired after our flight we were not in the frame of mind to be asking questions.  but it would have been nice to be given a quick overview on where breakfast, pools and concierge were.  Having said that, any questions we did have were answered swiftly by whoever took our call.Asked for complimentary upgrade but they stated they were fully booked. They did however give us our request of room on a high floor overlooking the fountain. So we were on the 42nd floor with amazing views across the Strip.The room itself is actually a really big room, the pictures doesn't quite show how big the rooms are!! Great size TV you can which you can use to log in Netflix if you like. Lighting could be better as it can be quite dark. No Tea n Coffee making facilities either.Beds nice and cozy although a little on the soft side for my personal liking, but  we were also on the go, so by the time our heads touched the pillows we slept like a baby :-)Shower is powerful.Maid came in daily to clean the rooms.We had breakfast as part of our stay and this was amazing. The Red Velvet Pancakes served with Chantillly cream were the highlight of my Mornings.  We did have dinner one night in the restaurant but in our opinion it wasnt that much better than what they served at Breakfast.The restaurant could really do with getting a better system in place - the queues just to check-in for breakfast were sometimes ridiculous and there wasn't separate queues for people not staying at the hotel and guests.Pools are very very busy. Prefer the pool in the Boulevard Building, has a massive cinema screen which is very impressive. One area of the pools over looks the strip also, so you can chat and watch the strip go by -  fantastic!Casino was a great place to go broke although I did get some winnings...great vibesy place. Compared to some of the other Hotels The Cosmpolitan does seem to have a more chilled out vibe.All-in-all a fab stay and if I could afford to stay here again I will."
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 109,
        "expertise": 0.0038095471616380002,
        "user_cities_visited": 91,
        "review_days": 0.5668127053669221,
        "helpful_class": 0,
        "review_text": "We were in  Seattle for a wedding and spent extra time vacationing and seeing the city and Mt. Rainier.We booked the Kimpton Monaco in part because we've stayed at Kimpton properties and loved the experience.Monaco is 0.3 miles from Pikes Market as well as other really great restaurants. We were thrilled with the location. Since we were staying a week we were upgraded to Premier which was the top floor.  No view, but that wasn't the added value.  The value was that we had a very quiet room.  Away from elevator and street noise.  That was great.The bed was awesome.  The sheets were buttery soft.  The mattress was inducive for sleep. And thank goodness!  The pillows included both firm and soft.Why I love Kimptom properties is that each room has twenty bazillion (ok I exaggerate)  plugs well placed around the room for device connections.  And the lighting is placed in the room to make sure that whatever atmosphere is desired can be achieved.  We came in from the east coast so we got up early so it was nice that we could turn on all the lamps in the room and it was like daytime light.OK we had one 'issue'  It was about a sick engineer who helped with a problem with our TV.  Management took care of the issue.We had some minor hiccups which surprised us about housekeeping but I really liked that the staff kept in contact with us via text. Problems were solved instantly."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 10,
        "review_days": 0.9950711938663741,
        "helpful_class": 1,
        "review_text": "I take my two children to D.C. every year for the Christmas train display at the U.S. Botanic Garden, and every year we stay at the Holiday Inn Capitol.  Comfortable beds, good food, and walking distance to all major Smithsonian museums as well as the Capitol.  Phenomenal service!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.5016429353778751,
        "helpful_class": 0,
        "review_text": "When I travel I always try to choose a Kimpton property.Of all the properties though, the Hotel Palomar in DC is my favorite.It is close to everything you need in DC and when you are done exploring the rooms your return to are top notch."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 15,
        "expertise": 0.006509985655963,
        "user_cities_visited": 13,
        "review_days": 0.470974808324205,
        "helpful_class": 1,
        "review_text": "As Hawaii residents, we were on a staycation to celebrate the husband's birthday.  The hotel location is convenient to all the major spots in Waikiki but off the major street so that it was nice and quiet.  A new hotel, very smartly done.  We were most impressed with everyone who worked there.  Friendly, responsive and out to ensure we were satisfied.   As a Hawaii local, venturing into Waikiki isn't top on our list, but we'd gladly return for another weekend at the Hyatt Centric.  That says a lot about the hotel!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 12,
        "review_days": 0.22946330777656002,
        "helpful_class": 1,
        "review_text": "We so enjoyed our stay at the Hilton Waikiki.  The room was beautiful and spotless.  The proximity was 1 block from beach and stores and 1 mile from mall, beachwalk and Diamond head. The executive lounge with the continental breakfast was more like a breakfast buffet with fresh fruit, scrambled eggs, sautee peppers, onion, mushrooms, potatoes, pastries, breads,  complete.  This was the perfect hotel.  All were wonderful to us"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10460021905805,
        "helpful_class": 0,
        "review_text": "We went to Hawaii for the first time and wanted to enjoy a vacation and see the islands.  We had seen the trip specials but it is hard to know what to do and how to manage your time if you have not been there before.  When we got there we were directed to the Concierge desk and found Kim U.  We told her what we wanted to do and how we wanted certain days for rest etc.  In a very few minutes we had a itenary for our entire stay and she worked out the days we should island hop to get the best rates on our flights.  It was an extremely enjoyable experience.  We were able to pay for the complete package at the desk and simply carry around vouchers for each of the wonderful adventures.Kim you ROCK!! I would recommend this hotel and Kim for any travel to Honolulu Hi.The others that work with Kim I am sure are just as great but we formed a real bond with Kim while we were there asking stupid questions throughout the week and she simply smiled and graciously answered.  She arranged a wonderful last evening meal at Trump International Hotel and the BLT Steak Restaurant. What a wonderful way to end a great vacation!!  Thanks Kim and Hilton Waikiki"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 14,
        "review_days": 0.002738225629791,
        "helpful_class": 1,
        "review_text": "Stayed at the Handlery back in May of 2013 and we're booking another stay now.  Location is fabulous - right next to Union Sq, trolley stop, and tour bus pick up location...short ride to Fisherman's Wharf and Pier 39.  Had planned to stay at the Westin this time around but their rates are ridiculous compared to rates at the Handlery, and the hotels are literally across the street from one another.  We're going to stay an extra night at Handlery Hotel and still have significant savings to spend on a special excursion instead!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 108,
        "review_days": 0.675246440306681,
        "helpful_class": 0,
        "review_text": "Good location for my purposes - 10 min walk to work; attached to Harris Teeter grocery store and 10 min walk to new Trader Joe's at Union Market.  Clean room with micro, keurig and refrigerator plus free coffee in morning and tasty cookies in afternoon on 2."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 5,
        "expertise": 0.001167267722434,
        "user_cities_visited": 12,
        "review_days": 0.8400876232201531,
        "helpful_class": 0,
        "review_text": "Very pleased with my room. Staff were excellent. Food was very good at the hotel restaraunt. Would definitely stay again. Easy to walk just about anywhere from hotel. Clean and well appointed rooms. Food at catered event was awesome!! Thank you Marriott!"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 31,
        "expertise": 0.0016602735102640002,
        "user_cities_visited": 47,
        "review_days": 0.053121577217962006,
        "helpful_class": 1,
        "review_text": "I had friends in from Georgia and they decided to stay here to use up some Hilton Honors points. Excellent choice! We were seconds away from the beach and some awesome restaurants & stores. Everyone from the valet, front desk staff, the housekeeping staff and the bartender in the Latin restaurant were pleasant. The suite was amazing equipped with a full kitchen & living room. The views of the city and the beach were breathtaking! We had dinner at Fogo De Chao which was in walking distance. Simply Amazing, everything was! I will be back for sure!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 116,
        "review_days": 0.457283680175246,
        "helpful_class": 0,
        "review_text": "My stay at this hotel was wonderful. It's in a great location in the heart of downtown on the river. So much was in walking distance. The hotel staff were really courteous and helpful. Rooms were comfortable and clean. Bed super comfy. Great use of space and light.note: there are little fridges, but they don't get cold. I don't think the wifi is typically free. I think I got it because I had a rewards card."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 35,
        "expertise": 0.0012711381665280002,
        "user_cities_visited": 57,
        "review_days": 0.37677984665936404,
        "helpful_class": 0,
        "review_text": "The Melrose couldn't have been better.  The staff is friendly and helpful.   The rooms are classy, roomy and spotless. The Dupont Redline station is about a 15 minute walk, and there is a D.C. Circulator bus stop right across the street from the hotel, so you can get to everything in town for a buck. Don't miss the cozy bar in the lobby with a very cool bartender. If the evening is warm, get a drink, sit at their sidewalk tables & watch the Georgetown foot traffic pass by.  I'd go back in a heartbeat."
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 71,
        "expertise": 0.0023874744741710003,
        "user_cities_visited": 195,
        "review_days": 0.133625410733844,
        "helpful_class": 0,
        "review_text": "I\u2019m impressed with this property. Located very conveniently for both attractions and the business district. Stunning views over to the Burj Khalifa \u2013 from the room, to the executive club lounge, and the restaurants. Staff were very attentive, butler service was excellent as was the staff in the club lounge, which was very well-appointed \u2013 not huge but a nice size with great views and a lovely place to catch up on whilst enjoying some of the food and drink on offer. Rooms were very good \u2013 full glass windows overlooking the city. Very comfortable rooms indeed. Can\u2019t fault the hotel, would rate it very highly. It doesn\u2019t have the family activities that other hotels will have, but I highly recommend for other travelers who may not value those services as much."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.7809419496166481,
        "helpful_class": 0,
        "review_text": "Had an amazing time, room was fantastic, service was good. Front counter was very helpful. Stayed at many places around Thailand and would have say without a doubt this was one of the best that I have been too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.552573932092004,
        "helpful_class": 0,
        "review_text": "The best hotel ever!  I have stayed at Cesar, Palatzo, Wynn, Aria, Cosmopolitan, Bellagio & when i called them asking to give me a lower rate because I was volunteering to help the crisis in Vegas, they didnt and D hotel gave me a room complimentary. For this reason and the great service. I am forever a D lover!"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 32,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 30,
        "review_days": 0.22727272727272702,
        "helpful_class": 0,
        "review_text": "We had a wonderful stay at the Pullman. It was perfectly located for the skytrain and walking distance to some fun bars and restaurants.The room was beautiful and the bed very comfy. Our room attendant was wonderful; when we needed a lay in or we were busy, she happily came back at an agreed time to make up our room.One slight downside (and it was only slight) was that their wine menu was limited...but you are in Bangkok and it isn't known for its wine! The service in the restaurant and bar was excellent.Reception was perfect. Accidentally my partner had booked a smoking room on-line. They happily changed that for us and moved us to a non smoking room.Our first night was fabulous. It was a Friday night and when we went to the bar, there was a lovely singer. She was sensational and so was her band.The staff at the Pullman were very attentive and accommodating. The hotel is perfectly located and we will definitely return! Thank you."
    },
    {
        "user_review_posted": 280,
        "user_total_helpful_votes": 83,
        "expertise": 0.0013287936823190001,
        "user_cities_visited": 127,
        "review_days": 0.805585980284775,
        "helpful_class": 0,
        "review_text": "What great place ,very comfortable and clean all staff friendly. This is the place to stay in Vegas so handy for everything and yet so tranquil . It\u2019s close to the airport but we never noticed undue noise we would definitely stay again in a heartbeat."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 11,
        "expertise": 0.002114825848688,
        "user_cities_visited": 11,
        "review_days": 0.647316538882803,
        "helpful_class": 1,
        "review_text": "This hotel is fantastic, close to Union Square , Marcy\u2019s and a couple of meters to Cable car stopHuge room and bathroom, comfortable bed and fine bed linen,super clean and well lit in Galway and good lighting in room and bathroom ,super comfortable bed and pillowsAll staff friendly, informative and genuineSmall grocery store a 3 min walk down the street and a Walgreens a 3 min walk the other wayWifi excellent and reliable, able to book Uber which pull up our front in minute anytime day and nightJust loved been near Union square within an easy walk"
    },
    {
        "user_review_posted": 463,
        "user_total_helpful_votes": 122,
        "expertise": 0.001168923367957,
        "user_cities_visited": 374,
        "review_days": 0.31708652792990105,
        "helpful_class": 1,
        "review_text": "We flew into Oahu for the night as a side trip from an adjacent island.  We checked into this hotel and were very impressed! The decor is beautiful.  Each room has a Duke Kahanamoku lamp and other Hawaiian decor which adds to the ambiance of your stay. I always like a room with a couch to sit on, too.  Our room overlooked a large green park & ocean views in distance. They also served a complimentary happy hour with hula dancers and music, wine and cheese and beer, and nuts which was great! The hotel was also within close walking distance to the hub of downtown Waikiki.  Tip: no complimentary breakfast served but Eggs n'Things is a short 1-2 block walk away."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 6,
        "review_days": 0.599671412924424,
        "helpful_class": 2,
        "review_text": "I have been to many resorts during my lifetime but have never been treated so rudely. We asked for a chair either next to the beach or the pool and were told EVERY ONE was reserved for the entire day.  We complained to the manager and were finally offered an accomodation...two Mai Tais at the bar!  Ridiculous. Only here two nights and now we are forced to wander around like homeless people. Were never informed that chairs had to be reserved in advance even though reservation was made 6 months ago.  Head elsewhere."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 51,
        "expertise": 0.001970334641635,
        "user_cities_visited": 50,
        "review_days": 0.060788608981380006,
        "helpful_class": 1,
        "review_text": "This was a big hotel, with kitchen, big bathroom, private bedroom and a living room with a sofa bed, we stayed in 4 people and it was very good for all of us! We were also able to purchase things at the market and prepare them at the kitchen, very nice! Coffee served was great and it was next to the beatiful streets of Georgetown, perfect place to see the sunset! It was distant from the subway/metro, but a 4 blocks walk could handle it, so this was not a problem!"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 36,
        "expertise": 0.002537791018426,
        "user_cities_visited": 74,
        "review_days": 0.348302300109529,
        "helpful_class": 0,
        "review_text": "Brand new, clean, great staff. Hospitality dinners and breakfast. Can't go wrong here. Close to Verizon Center and 7th street restaurant row. Good value! Short cab ride to Capitol and Mall. Judiciary Square a few blocks away."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 23,
        "expertise": 0.001398618081835,
        "user_cities_visited": 53,
        "review_days": 0.552573932092004,
        "helpful_class": 1,
        "review_text": "I love this hotel!  I have stayed here three times for work in the past month and I absolutely love it.  The rooms are huge!  They have washers and dryers in each hotel which is a plus for someone like me who is always away from home.  I love the location, there is a convenience store right around the corner.  I love that there is no casino attached but I am not far from all the action.  Love this place!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 10,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "This is a HOTEL!  Beautiful from the spectacular lobby to the wide corridors and very spacious well decorated and maintained rooms. Marble baths separate soaking tubs and large showers. Restaurants are elegant and the food delicious"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 23,
        "expertise": 0.003740102805267,
        "user_cities_visited": 20,
        "review_days": 0.32146768893756805,
        "helpful_class": 1,
        "review_text": "The location is perfectly right in the center of San Francisco close to theaters, fine restaurants, the cable car and walking to china town.The rooms are very large for a hotel room with a small refrigerator and a coffee maker. There is coffee available all day on the 15th floor in the club where it is also very nice to sit and read or have a glass of wine.The Restaurant in the hotel is small, we had the best meal and service there, Stephano was great. They also have music in the evening on the second floor."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 29,
        "expertise": 0.006594053267340001,
        "user_cities_visited": 116,
        "review_days": 0.41730558598028406,
        "helpful_class": 2,
        "review_text": "This was the last hotel that we stayed at on our family trip of 6 weeks. There were 4 adults, 2 teenagers and 1 pre-teen so we booked 2 rooms for 9 nights in a Studio Panoramic Ocean View room. We were on the 36th floor and the view was great. We faced Diamond Head and also easily viewed the beach and the waterway on the other side. The balcony was a good size. Unfortunately the coffee shop in the foyer was rarely open but the food market on the 5th floor was excellent. The bathroom was very small. You couldn't put the bathmat on the floor and open the door at the same time! The towels were of a good quality but the size was not what we had been used to in our other hotels. The rooms were very hot and the air conditioner was way too noisy. Ceiling fans would have been a better option because you could not say that the rooms were air conditioned when the air con was unusable. Bedding was comfortable and clean. Our major problem was that when the booking was made I stressed that we would be paying cash for both rooms. When we checked in, again I stressed that we would be paying cash. We were told that it would not be a problem but by the next day, upon checking our credit cards, we noticed that we had been charged on our cards. I pointed it out to the staff and he said that they would reverse the entry if we paid cash then which we did. The problem is that with the credit card conversion and fees we are out of pocket $114au for each room! The hotel sent us a survey when we arrived home asking about our stay and I pointed out the difference and the manager wrote back and said his staff had been made aware of the problem so that it didn't happen again but didn't help us in any way.  We would not stay here again and our other family members who were considering this hotel have now changed their minds. If they had wanted us to pay cash up front on check-in they should have said so, not charged our cards the next day. Definitely not a happy ending to our holiday."
    },
    {
        "user_review_posted": 210,
        "user_total_helpful_votes": 87,
        "expertise": 0.001900978862249,
        "user_cities_visited": 127,
        "review_days": 0.759036144578313,
        "helpful_class": 0,
        "review_text": "Great hotel with a great location, very customer focused with comfortable / quiet rooms.Rooms were appointed nicely, elevators fast and plenty of them to service at high capacity days and beds comfortable.Note: at the restaurant that serves breakfast they bring around a bread tray that they don\u2019t tell you about. I ordered an $8 bagel not knowing I could get a free croissant  or other type of bread.Another note: if you choose not to have your room cleaned you get a $10 credit but it\u2019s only towards food and bev. I thought in room movies included bc I was told that by a staff member but in the end it was not. Tips are also not included in the credit."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 14,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 64,
        "review_days": 0.043811610076670005,
        "helpful_class": 0,
        "review_text": "This hotel is in a great location a few minutes walk from Waikiki Beach and right in the middle of some of the best shopping and dining on the island.  The staff was polite and always very helpful.  The rooms were small, but very comfortable and clean, and offered beautiful views of both Honolulu and Waikiki Beach from the balcony.  All in all I had a great experience, and if I am fortunate enough to return to Honolulu I would stay at the Sheraton Princess Kaiulani."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.08324205914567301,
        "helpful_class": 1,
        "review_text": "Were in DC visiting our son who is interning on Capitol Hill and staying in intern housing on Constitution Ave NE.  We wanted a hotel close to him and also close to a metro station.  Capitol Hill was a great choice.  We checked in Memorial Day weekend for a 3 night stay.  The location is amazing....1 1/2 blocks to Capitol South metro, easy walk to Library of Congress, Supreme Court, US Capitol, Congressional buildings and restaurants.  Our room was LARGE with 2 big windows, desk w/chair, large wing-back chair, console with large screen TV, kitchenette with sink in granite counter-top, mini fridge, microwave, keurig with pods, full length mirror, 2 closets, and a small (but functional and updated) bathroom. Complimentary breakfast was served daily in the adjoining building (right next door) and consisted of fresh whole fruit, oatmeal, scrambled eggs (fake type) 1 cheese, 1 cold meat, 3 types of dry cereal, yogurt, pastry, toast, milk, OF, coffee and tea.  I booked through a GroupOn deal and paid $183/night....a great deal....will definitely stay here again."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 16,
        "expertise": 0.001228945275789,
        "user_cities_visited": 23,
        "review_days": 0.517524644030668,
        "helpful_class": 1,
        "review_text": "Was here on business and decided to stay here because I've never been disappointed staying at a Holiday Inn Express so far. Plus the free breakfast and the multiple activities for my family to do while I was work was a bonus. First, the good: breakfast area is huge and the food is on point. The staff was nice for the most part and tried to assist in every way possible. It's centrally located so you can walk everywhere. Now, the bad: rooms are REALLY small! I had a king size bed and there was maybe 3-4 ft of walking space on all sides. The bathroom is even smaller and awkward. You can't really get to the sink because the wall is in the way. For what they charge you in resort fees, the pool is extremely small and the \"spa\" is even smaller. The mini golf was neat but eh, still not that impressive. Lastly, the AC was really loud but they changed out the thermostat in the middle of our stay and we couldn't adjust the temperature any longer...not good for really hot days after work. Overall, I'm disappointed and will more than likely not stay here again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 4,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 60,
        "review_days": 0.145673603504928,
        "helpful_class": 0,
        "review_text": "We stayed here a number of nights in a 'family room' at the front of the historic section. It was 2 rooms (one with 2doubles & one with one double connected by a bathroom.The downside was being at the front you got street noise (bars, car horns etc) but it really didn't worry us. They also supply ear plugs if you want them.  The other downside was they supply a desk & desk chair whereas I think a small (bijou even) table with a couple of chairs would be better for a 'family room).These are very minor compared to the good bits - friendly,helpful staff from booking through to checkout (concierge was GREAT), clean rooms, pool (helpful when there's a heat wave). Great service & great location Central to Union square, close to all the public transport."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 33,
        "expertise": 0.0021461661950070003,
        "user_cities_visited": 85,
        "review_days": 0.23055859802847703,
        "helpful_class": 0,
        "review_text": "Stayed here on Marriott Reward points and was upgraded at no charge, without a request, which was a nice surprise.  They contacted me ahead of time to see how they could help and made a number of tour arrangements - no hassles at all.  Easy check in and lots of great views from our room.  The \"mall feel\" between the lobby and the beach is a bit much - but we quickly got use to it.  Sansei restaurant is great for sushi and the beach terrace bar is great for happy hour and music entertainment.  For some the pools might be a bit small, but didn't bother us - we didn't use the pools.  With breakfast and drinks and no car to park, the $30/day resort fee actually isn't a rip off - most are - not here.  Staff was wonderful! - across the board, no exceptions."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 19,
        "expertise": 0.003184060780883,
        "user_cities_visited": 14,
        "review_days": 0.046002190580503005,
        "helpful_class": 3,
        "review_text": "Outstanding hotel!!  Clean and well appointed room with desk space and comfortable bed. Beautiful common area and they serve Starbucks in the cafe ( but ran out two days I was there- replaced after I mentioned it). Conveniently located to Washington Navy Yard and the ballpark. From one who worked at the Navy Yard in the 90's, it is amazing to see this hotel in the area."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 41,
        "expertise": 0.0025087545079180004,
        "user_cities_visited": 168,
        "review_days": 0.22946330777656002,
        "helpful_class": 1,
        "review_text": "I stayed here for one night on business in February. I was a bit concerned because it was the ONLY place available and I was kind of desperate. Frankly the staff is great and very courteous. I'm not sure why the recent reviews are so off but it was certainly not my experience. A bit about me. I travel for work 3-4 days a week all over North America so I'm pretty jaded at this point and I don't give undeserving compliments.I've been to SFO many times and have wanted to stay here but it was always a bit out of my comfort zone to stay at a chain where I wouldn't really get value for my stay in points. I was across the street the previous night and due to a conference I had to move on. I arrived at the hotel a little past 11:30AM. I was quickly greeted and the front desk attendant was attentive and answered all my questions. She laid out all the info I needed and was able to get me into a great room with a nice view.The room itself was contemporary but comfortable. The bedding is amazing. High quality sheets, a very good pillow top mattress helped give me a great nights sleep. GREAT towels and toiletries and a separate shower, tub and a toilet \"room\" made the bath feel much higher end than the price reflected. The room was clean but it's pretty obvious this is a highly used hotel. That's not a bad thing but it might explain scuffs here and there but I can't say enough about how clean the room was. My experience in downtown SFO is the rooms are almost always grimy. Not here for this stay.I used room service for two meals. They have a great selection of items and a very attentive team. They seemed to care about how it tasted and when there was a slight delay they called to apologize. Frankly, I hadn't noticed but it was a nice touch.The only dings are minor. The free internet is really at a speed just for email. The health club is an extra $25 a night. I didn't get a chance to use it. The thing is if one stays here you are in one of the prettiest cities on the planet. GO OUTSIDE and walk up Nob Hill for exercise.One thing to consider if you are visiting SFO from the South or Midwest US. This city is expensive and the taxes, parking, food and everything else is most likely higher than what you will find in say a place like Indianapolis or St. Louis. That doesn't mean the hotel is a poor value. Labor costs and taxes are high here. Budget accordingly, embrace the city and have fun. I will be back for a future stay. Great job Hotel Nikko!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "These people really know how to make you feel cared for. At every step of the way, they found opportunities to show their value for service - from an extra staff member walking around the counter during check-in to meet me when there was a line, to upgrading me 5 bumps up without even telling me, to being super empathetic and accommodating when my airline lost my luggage and they offered all new toiletries and more.On top of that, the obvious things everyone talks about: incredible bathtub, nice robes, super comfy bed, spacious, perfect location. Go for it."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 26,
        "expertise": 0.0022713125521760004,
        "user_cities_visited": 28,
        "review_days": 0.7825848849945231,
        "helpful_class": 0,
        "review_text": "This was a pretty affordable hotel. We only used this hotel as a place to sleep as most of the time we were exploring our three days in Bangkok. Perfect location where it\u2019s close enough to the Main Street where there is tons to do. I believe the name of the street is Khoisan road. You can also opt in for a room facing the river, which we did not. The pool is small, which we didn\u2019t use. The staff is super nice. Super clean hotel"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 12,
        "review_days": 0.010952902519167002,
        "helpful_class": 0,
        "review_text": "We discovered this hotel shortly after Hilton took it over some years ago.  The rooms are spacious, the best with partial or full ocean views.  Service is very good and the staff friendly and helpful.  Right on the beach, your room comes with two beach chairs, towels etc. for lazy days on the sand.  One drawback is Nikki Beach, right next door, where the music can get loud when they have big outdoor events.  We generally like the sounds but some people might not.  The hotel also has a great restaurant on site and there are tons of other good places around, most notably a Starbucks for coffee in the morning and Joe's Stone Crab, one of Miami Beach's top signature spots for the best seafood in the world."
    },
    {
        "user_review_posted": 800,
        "user_total_helpful_votes": 233,
        "expertise": 0.001303652212291,
        "user_cities_visited": 602,
        "review_days": 0.682913472070098,
        "helpful_class": 2,
        "review_text": "It\u2019s a nice facility but the service is lacking, the food was disappointing, and my room noisy.  There are many better options in the same area.  Avoid this hotel.  Oh, and there was an error in my bill that took weeks to resolve."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 38,
        "expertise": 0.002254871172448,
        "user_cities_visited": 66,
        "review_days": 0.484665936473165,
        "helpful_class": 1,
        "review_text": "I stayed over Memorial Day weekend with my twin 11-year-old boys and 82-year-old dad.  I mention this, because we did walk back from AT&T after both games we attended.  Michael, the bartender, was very sweet and explained the most direct route.The hotel's staff is fantastic.  Very efficient and engaging.  We were in room 518, which had two double beds.  I love the simple lines and modern feel, but I do wish there were more than three drawers (the middle one was stuck and wouldn't open, too).  Our room only had a shower (no tub), but I knew that when I booked.My sons absolutely loved the play room, with pool table, shuffleboard table, and soccer ball plinko!  There is a second pool table on the first level next to the bar and reception area.  If you are traveling with children, they will have ample time to play - the adults didn't overrun the pool tables at all.Props for having Hangar 1 Buddha's Hand!  My fave, and very hard to find at a bar, even in SF.  We also enjoyed the Cavalier, which we ate at twice, and there are a couple of very good cafes nearby for breakfast or coffee.We will definitely be back when we come to see the Giants!"
    },
    {
        "user_review_posted": 609,
        "user_total_helpful_votes": 170,
        "expertise": 0.001244889133119,
        "user_cities_visited": 308,
        "review_days": 0.745345016429353,
        "helpful_class": 1,
        "review_text": "We had a great recent visit.  Staff was great.  Rooms were great.  We had one on West side with view of mountains and pool complex. Loads of activities on site for kids (pool, bowling, arcane, movie theater) in addition to casino.  Summerlin town center is 5 minute walk with more restaurants and shops."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 4,
        "expertise": 0.000516100557744,
        "user_cities_visited": 764,
        "review_days": 0.07009857612267201,
        "helpful_class": 0,
        "review_text": "I was in Sin City for My Son's wedding. So I looked for the least expensive Hotel I could find. This was it. It had the bare amenities. What was not in the room, could be found in the lobby. What was not in the lobby, was within walking/driving distance from the Hotel.The staff was above average. I would rate Them as a 10+. I was having a noise problem with the tenets above Me. After filing a mild complaint. The front desk moved Me without a request from Myself.Breakfast was average, but good. But I'm a big fan of another's breakfast. I've yet to find one that beats them.All in all, a pleasant stay and I was happy with the Hotel."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 32,
        "expertise": 0.0023954184507720003,
        "user_cities_visited": 334,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "Rock'n Roll atmosphere, good staff, rooms comfortable, nice beds. Excelent pool area, good location, next to subway station. Breakfast simple, could it be more sophisticated like the hotel and the restaurant."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.592552026286966,
        "helpful_class": 0,
        "review_text": "My stay at the Orchard Garden Hotel was great. I really enjoyed myself and thought the staff was very friendly and accommodating. I also found the facility to be clean, nice and fairly quite - which is precisely what I wanted!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 2,
        "review_days": 0.331325301204819,
        "helpful_class": 2,
        "review_text": "The view from the room is fabulous from the 16th floor. The sky and ocean over green palm trees are symmetric and in harmony. The deluxe one bedroom suite is spacious and I don't need to fold the sofa bed during the day since we still have lot of space for  dinning table, office table and another ottoman sofa.The king bed in the bedroom and the sofa bed in the living room have duvet covers, and the heavy ceiling-to-floor glass doors keep the waikiki noise out. This is the most quiet hotel we ever stayed in Hawaii for 10+ vacations. The washlet in the bathroom is a surpise to me and my kids. It is unneccessry to rent a car since the large grocery \"Food Pantry\" is a 7 min walk.  As well Long Drugs is across the street.  and there are 10+  bus routes and trolleys which have stops beside the hotel.Walking through the park to the beach would take 5-6 min: but we enjoy the park's tropical plants, (most with a name tag on them) and many different beautiful birds. There are too many other things to mention for my wonderful vacation, but, I have to say that the service from the Ritz-Carlton staff is perfect."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 2,
        "review_days": 0.087075575027382,
        "helpful_class": 1,
        "review_text": "Stay in Mercure Siam Hotel more than 6 times, the reason why I pick them because the hotel's location so close to the BTS station and shopping mall. Staff is helpful and polite. Room is clean and tidy. Price is reasonable. Perfect stay!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 9,
        "review_days": 0.11938663745892601,
        "helpful_class": 0,
        "review_text": "From our early check-in with fantastic front desk interaction, to our high floor, everything about our experience went smoothly.  The room, overly spacious, overlooked the city of Chicago. A nice couch, big round leather ottoman, comfortable bed, large flat screen & end tables fit in the room with ample of floor space to spare.  Our large closet lit up when opened. In fact, the room's lighting was inspired. The free WiFI was fine. The upgraded WiFi was awesome--it allowed Netflix to be streamed without a hiccup.  The bathroom had plenty of space once I moved the extra towels around--although a second sink would  have been appreciated.  Now for the downsides.  The is not a 5 Star Hotel, so Mom, Dad and the kiddies can stay in one room.  So the clientele may not be overly refined, and this can affect the ambiance.  Outside your lovely room, in the hallway, someone may be speaking to someone else halfway down the hallway.  Theses voices are not in whispers, and you can hear them in your room even though your room has a generous foyer. Or you might have little feet running down your hall. Second, the hotel's entrance has a cumbersome element: you enter the building from the street level; you walk in and there is a Starbucks to your right  and an elevator straight ahead. You take that elevator up one floor, and then you are at the front desk.  If you've already checked in, then you round the front desk & lobby, then pass the restaurant & bar, before you get to the second set of elevators to take you to your rooms.  This two elevator shuffle gets a bit tiresome every time you come back to your hotel, but is not a deal breaker.  Also note that the elevator wait can be a little lengthy, so if you have reservations or a time commitment, allow extra time."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 41,
        "expertise": 0.0017853858966070002,
        "user_cities_visited": 137,
        "review_days": 0.029572836801752003,
        "helpful_class": 0,
        "review_text": "This trip as made even better since I was upgraded to a suite!Before anything, I would just like to share that upon check-in, I was informed that I would be upgraded to a suite! Although the view is the city, it's still an awesome treat!I was offered champagne and/or a light beverage (apple cider) but I declined since I was more concern in getting checked-in and head out to get some last minute gifts for the family.ROOM: I was on the topmost floor with the upgrade (Room 1403). The room provided two Queen size beds though I just utilized one. The bathroom was huge with a shower and open bathtub (see photos)!Decor: Modern contemporary. I like the feel and it's appropriate for the area of Downtown Seattle.Amenities: coffee, teas and others galore! Refer to the photos. Bathtub was great and totally liked that I can soak while watching the news. Bed was right and good. The tv had information also about places and amenities nearby that made it easy to check for food options.Location: this was important to me. I had a previous mishap with location being not convenient for car/shuttle accessible so I am thankful that Hotel 1000 has a front door access with a curb that enables cars/shuttle to park a bit to check-in with the hotel for any guests waiting for them. Also, the waiting/lounge area is in front so you can literally watch out of the shuttle/car inside the comforts of hotel and have coffee/tea at the same time in a cosy fireplace. Also refer to the photos.The location is a bit off the busy section of Pike's Market but heck, there are other places that it is near like the  Seattle Museum and the Steps, etc. I like that it's off the craziness of Pike's Market but still in the middle. The area is quieter since it's closer to the business area of Downtown Seattle.Staff: Upon checking-in, I wanted to get out and start exploring the city. Grant of concierge, was great in thinking of the best route and places to get what I need and cap it off with a wonderful restaurant recommendation. I also shared concerns on what I switched hotels from my previous one, due to Shuttle Service concerns (bad experience of road closures and not seeing my car, etc) so Grant made sure to alert everyone and with the location having its down front curb area for the shuttle service to park for a bit, everyone, even the bell boy knew my concerns and what I was looking out for. I highly recommend seeing Grant...he took care of my itinerary logistics all in two free afternoons when I was there. It was perfect and all of his recommendations were spot on. He was warm and totally against the \"Seattle freeze\" that I have encountered on my last trip. I would zero in on his time when you do get there to find out options and things to do. He can think also of time management in getting to and fro an area, which made it a lot nicer.The staffers also allowed to take up my packages while I was in-between shopping locations (since the hotel is right in the middle of them) and had the initiative of sending up straight to my room. They were that considerate and thoughtful!!Verdict: Will always stay here going forward...experience in people/staff is worth everything and totally a great experience in any place, which I think makes the hotel/place than the amenities or room combined.Keep on the great work and see you all again soon!!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 3,
        "expertise": 0.001213726139247,
        "user_cities_visited": 9,
        "review_days": 0.9348302300109521,
        "helpful_class": 0,
        "review_text": "Great location, so many restaurants with different varieties, shopping, street food and many massage parlors in the close vicinity. But also the area traffic is terrible during the office hours.This was my 4th visit since 2003 to Ambassador Sukhumvit and will be last last visit for sure.We\u2019re 34pax checked in at 2am with children, no bell boys around to help us and we had to carry our baggage to the reception. This was the same at Departure too. At the reception the impression what we had was that \u201cwhy are you here\u201d the welcome was so pathetic. None of us get rooms specially families with children close by, even though this was requested in advance.Worst part was the rooms, not a single room bathroom was in good condition every bathroom had some issue. One of our friends room where kids occupy didn\u2019t have water during 3 nights. The reception staff was very rude and our repeated request to put us thro to a senior manager was never a success.The customer relation manager told us upon inquiry that the hotel is run by a new management. I feel that the new management has no idea of what hoteliering means.We\u2019re all hoteliers and we were surprised by the attitude of staff at the hotel. The issue we felt was not a single senior manager was around to be seen. We assumed that they were busy in doing office work while the staff chasing all the guest away.We were of course happy with the breakfast, but then again \u201cstaff\u201d very unfriendly.Our tour agent told us repeatedly not to book Ambassador but now we regret for not listening to them. Best day of our stay was the day of departure as we were waiting to get out of this hotel.Poor show Ambassador, you ruined our vacation in Thailand"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.720153340635268,
        "helpful_class": 0,
        "review_text": "We very much enjoyed our stay in this historical place. The facilities are very clean and up to date.Also the location in DC could hardly be better. The elevators are state of the art, no long waiting. And the personnel were very well prepared and courteous. Hope to do this again!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 11,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 11,
        "review_days": 0.711391018619934,
        "helpful_class": 1,
        "review_text": "A really nice hotel in a central location for Waikiki area. Is what it says on the bottle, modern and sleek. Rooms are nice but make sure you have a poolside view as city side rooms don\u2019t have an outside area- don\u2019t be shy ask for one.Rooms are clean, we were here for a week and our room cleaning was missed twice - we told reception on each occasion and it was cleaned while we were out for dinner. Impressive service.There\u2019s a hard push to attend  time share presentations- we just refused.The pool area is lovely, although small but don\u2019t worry, staff move towels that are left on beds.Watch out the company have changed their policy and don\u2019t allow a late checkout- we complained and the great staff helped us out."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 7,
        "review_days": 0.14841182913472,
        "helpful_class": 1,
        "review_text": "No staff. Period. No one works hereNot enough people at front desk. No one answers room service callsWorst service possibleSorry Hyatt and I'm platinum.There is just a complete lack of talent to deal with the demandNot to answer phones??!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.161007667031763,
        "helpful_class": 1,
        "review_text": "We've been staying here for many years. Most of the changes are great. Elevators are high-tech and efficient now, with six in all. The D Grill is great for breakfast, and usually very quick. Andiamo's has excellent food and atmosphere. We enjoyed the show, \"Defending the Caveman\".  The newly remodeled rooms are done in red and black and gray, with spectacular views of the mountains (partly obscured by the mesh building sign with giant legs and dead bugs). The bathrooms are bigger than most downtown, although the plumbing is old and sometimes a problem. The engineers are friendly and can usually fix things quickly.  Our biggest problem is the very loud, very annoying music that plays right over our heads at table games. And I do mean LOUD! When the owner is present, it gets even louder. You can't talk with anyone at the table, you can't hear the dealers, the table vibrates, and it gives you a pounding headache. I honestly don't know how OSHA allows it, because all the employees are going to be deaf soon. It is totally ridiculous to expect people to play table games under these conditions. It's like trying to play with someone shouting at you, or playing cards at a nightclub.  But apparently nobody cares. It's like the story \"The Emperor's New Clothes.\" Nobody wants to tell the boss that he's wrong. Either that, or he just doesn't care how uncomfortable it is for players and dealers. The loud music and dancing girls are just plain tacky. That's the only thing that ruins this casino. Many of the players we have met over the years are now avoiding the table games here, just because of the noise. We try, because we like to play \"Deuces Wild\", but at night we end up going someplace quieter. I wish   they would fix this!Being downtown on Fremont Street is really convenient. The table games are $5,  mostly, at all the casinos. If you can't walk long distances, this is the place to go. It's only a few steps from room to elevator to restaurant to slots and tables. The McDonald's is right inside the door. Starbucks is two blocks down at the Golden Nugget. Bingo is at the Plaza. The Fremont and Four Queens are right next door."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "We visited this hotel as a holiday stop between Sydney and Washington DC. The staff were so kind to us especially my special needs son. A big cheer for Kathy on the front desk for helping us with a hospitality room after a red-eye flight and before a late night flight. Also a cheer for Debbie from the poolside dining and the breakfast staff. This place was so welcoming and we were able to relax and enjoy the facilities and beach. I would highly recommend this place for families."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 15,
        "review_days": 0.21851040525739301,
        "helpful_class": 1,
        "review_text": "Stayed here during the first week of January to celebrate my Birthday with my GF. I had booked the trip months in advance to take advantage of a nice discount on the normal room rates. To be sure, the entrance and lobby of the hotel is quite classy. Just beyond the front desk is a very comfortable sitting area that has the feel of being in a fancy living room, with a huge fireplace, cozy lounge chairs, sofas and board games spread around the room. The hotel hosts a daily Happy Hour with complimentary wine served there, and the area is perfect for a romantic moment with your sweetheart. Outside the rear door  of the lobby is a fantastic view of the Bay Bridge. I would say the location was the biggest reason I booked there and that was perfect. We were right in the middle of San Francisco's Downtown Financial district, with easy access to all of the popular attractions the city has to offer.I was also very impressed with the staff's level of service. Any requests we had or inquiries about where to go or what to do were handled cheerfully and professionally. We drove  and had to park in the Hotel's valet parking the first night which was quite expensive. However, the Valet actually discounted our first night's parking because of the hour we arrived AND gave us information about local parking garages that were far cheaper. Overall, I would say the service at Harbor Court was as good as any hotel I've ever stayed in.The only reason I cannot give the Harbor Court a 5-star rating is because of value. Even though the public areas of the hotel were quite nice, the room we stayed in was quite small and had little storage. The Queen bed was comfortable and the furniture/decor was fine, but moving around the room itself was challenging due to its' tightness. I was told that the hotel had at one time been part of the YMCA, which was next door. Also, the view from the only window in the room was not pleasant: it faced directly into the YMCA rooms across the way, making privacy a concern. On top of that, the building's heating and air conditioning units were between the buildings, and we could see workers servicing the units from time to time from the window. One of the big reasons I booked there was because I thought we would have a view of the Bay, so that was disappointing.There wan't much in the way of amenities either:there was a workout room in the hotel, but I didn't use it because that would have been additional charge. Finally, the bill was a surprise due to the fact that San Francisco has a 14 percent city tax, which of course is added to the final bill. I suppose there is no way of getting around that is your stay anywhere in San Francisco, so first-time travelers there should be prepared.Bottom line: Overall, I was actually quite happy with my stay at Harbor Court and I would recommend it for the location and service. Just make sure you have some contingency built into your budget for unexpected costs, and that advice applies to staying anywhere in San Francisco.."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 2,
        "expertise": 0.000429095099733,
        "user_cities_visited": 4,
        "review_days": 0.07667031763417301,
        "helpful_class": 0,
        "review_text": "If you are looking for the best hotel in Washington, DC then the Mandarin Oriental  is your spot and you should look no further - Your Wait is Over.  Great location on the Tidal Basin, wonderful view of the water and boats. There is no traffic noise, garbage trucks, fire engines, etc. The hotel is beautiful with lovely Asian art and amazing bar/ above average  food in the lobby. You'll sleep like a baby on soft  sheets, romantic bathroom with the best shower in town. Eat, sleep, drink well, great staff to help with anything - taxi, room service, full electronics.  Also in the building is a spa, pool, health club to fit your needs. There is a Starbucks and drug store across the street."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 19,
        "expertise": 0.001734524991724,
        "user_cities_visited": 27,
        "review_days": 0.6883899233296821,
        "helpful_class": 0,
        "review_text": "Loved the decor and size of our suite, as well as the (partial) view of Golden Gate Bridge .We stayed 4 nights - my husband, 13 month old and I. Check in was a breeze and my daughter was given a little rubber duck toy which she loved - a great touch!  Location was just a ten minute walk from fisherman\u2019s wharf, right by a lovely park area near Ghirardelli square. We had room service once for breakfast which was efficient and tasty and dined once in the restaurant - was by far the best meal we had in San Francisco. Valet was included in our suite price and the team were also very efficient.Would highly recommend this hotel"
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 54,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 47,
        "review_days": 0.542168674698795,
        "helpful_class": 0,
        "review_text": "(Review will be very helpful for Military)Aqua Oasis was our home for the last 43 days. We were here since my husband was on permanent change of duty station(PCS). This hotel was in one of the approved hotels for military on PCS. My husband called a different aqua hotel but they didn't have any availability at that time. We gave them our \"wish list\" -- pool, free parking, breakfast, laundry facility, gym and in Waikiki. Then we were referred to this hotel. This Aqua hotel checked mostly all the boxes except for the gym. I'm so glad we chose this one. They are very helpful and when you are on PCS it is very stressful. The hotel knows the process of TLA, they will match the rate in Schofield Inn as well. We didn't have to spend any extra money since their rate is just on the TLA hotel budget. The best thing I like is the free parking as well. Parking can be quite expensive, imagine having to pay $25-30 per day. Also, not all hotels in Waikiki offers free breakfast. Its not much: bread, pastries, hard boiled egg and fruits, but it helps. Its not a big hotel and that is a pro for me. In bigger hotels, the lobby gets crowded. You'll have to fall in line just to talk to the receptionist and when you are in PCS you just tend to get in touch with the receptionist more than checking in and out. Also, it is valet parking and most hotels in Waikiki are valet. Since this is a small hotel you can get your car faster than in larger hotel. This helps especially in the morning when you need to go to work at Schofield. You don't have to wait very long for your car. By the way, from here to Schofield it takes about 40min- 1 hr drive. The traffic is mostly getting into H1. But its opposite the traffic so its doable. We have a room on the 4th floor. Queen bed with balcony. Its dated but its ok. Comfortable bed. AC works. I just wish it has ceiling fan. A bit small too, but we have 8 luggages. There is small fridge and a table and chairs. The bathroom is big but the tub is awkward. Only one time I saw a cockroach inside the room but I think its because the door has this big gap under it.  Since we stayed here for 43 days we almost knew everyone. They were very courteous. The hotel is clean. You can see staff always maintaining the area clean. They have a small garden with fishes and small turtle. Very peaceful. They have a laundry facility which again is helpful for military. Its also in the center of everything. Walking distance to the beach and all restaurants. Free beach towel and chairs. We definitely recommend this area not just for military family in PCS but also for tourists."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.435925520262869,
        "helpful_class": 0,
        "review_text": "Very posh hotel conveniently located 2 blocks from Waikiki beach. Hotel staff was wonderful. The amenities are fantastic, and overall the value for our stay was great. Only thing to note is the rooms are small."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 27,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 114,
        "review_days": 0.137458926615553,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel due to its closeness to Union Station and found it to be a good choice.  Within a 5 minute stroll to the station which has all the amenities you will want during your stay including shops and restaurants.  The hotel itself was going under some renovation in the reception area and mezzanine but this did not affect our stay or our impression of the hotel.  The staff were attentive and courteous and helpful.  the room was spacious and well kept and presented with a good sized bathroom which is well maintained and clean.Word or warning, the hotel is situated almost next to a busy fire station and you will hear the odd siren or two if you are given a room on the front elevation.NO FREE WIFI in your rooms which in this day and age and travelling around the USA is very unusual!!  However, you have a Starbucks directly opposite!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 25,
        "expertise": 0.0036825554452160005,
        "user_cities_visited": 16,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "The lobby is kind of shabby......which had me thinking the room would be as well. To my surprise, the room was beautiful, spacious clean and well appointed in evey way. I booked this hotel for one night, after getting off a cruise ship from Alaska. After living in the equivalent of a broom closet for an entire week, the Crowne Plaza room felt like a mansion. I book hotel rooms with 2 queen size beds, even if we only use one, because you're  guaranteed more square footage that way..wink wink. Very modern, clean and fresh decor, super comfy beds, coffee maker in room, huge bathroom, just lots of little touches that create a better than average experience. I'd come back again!"
    },
    {
        "user_review_posted": 697,
        "user_total_helpful_votes": 292,
        "expertise": 0.0019235667559660001,
        "user_cities_visited": 649,
        "review_days": 0.020262869660460002,
        "helpful_class": 3,
        "review_text": "After 35 years I return with my son and still perfect, cookies are unique and service is superb, classy , location is the best in DC , if you imagine the best you have to spend a night and then you have to make a review ."
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 38,
        "expertise": 0.000860642171466,
        "user_cities_visited": 67,
        "review_days": 0.012048192771084001,
        "helpful_class": 1,
        "review_text": "Hotel is located in a nice area however, rooms need some attention. The rooms does not match with the attractiveness of the area and the hotels nearby. My room was not clean and the toilet was clogged. It took me until next day to unclogged the toilet due to the maintenance people was not around at night. when I check in."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.7343921139101861,
        "helpful_class": 0,
        "review_text": "Beautiful hotel in downtown Chicago. In walking distance of everything! Great view of the river and the excursion boats.Close to many restaurants and shopping. Window shopping on Michigan Ave is a must. Beautiful buildings with varied architecture."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.538335158817086,
        "helpful_class": 0,
        "review_text": "We came for celebrating my birthday on that night and was welcomed by the Front Officer, Mr Osama. We asked suggestion from him about the good Asian restaurant inside the hotel and he recommended Okku.So, we had our dinner at Okku and it was amazing indeed. I love the design of the bar & lounge. The food delivered on timely manner and the service crew was superb. They even helped my friends to arranging a surprise for my birthday by bringing a cake, sang the birthday song, and lit a little fireworks. I ordered the Dynamite Black Cod and Mojito, it was very lovely."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.032311062431544,
        "helpful_class": 0,
        "review_text": "We as a group spent two different stays here. We occupied the 2 bedroom rooms. Hotel is older but clean and comfortable. Service was great. Good location to the canal and a short walk to the beach. They offer a free shuttle to the Ala moana shopping centre. However you need to take a short walk to another of their hotels to catch the shuttle. Staff was very helpful in providing information.Breakfast was included and it was fine.The hotel offers laundry mats which comes in handy on a long stay."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 39,
        "expertise": 0.0029435528362390002,
        "user_cities_visited": 339,
        "review_days": 0.445235487404162,
        "helpful_class": 1,
        "review_text": "What a gem!  I stayed here with my best friend and we had a beautiful room on the 6th floor facing Diamond Head.  The rooms are delicately appointed in soft colors and white wood.  Everything in the room was always fresh and had such a calming effect.  The grounds are kept immaculately and the staff is over the top attentive.  The salt water pool is heated (a bit much for my liking) and the lounge chairs and pool staff were most accommodating. The concierge service is great- the ladies all worked together to figure out exactly what we needed and then offered assistance on top of that!  Another nice touch is that employees are not expecting a tip every time you turn around.  It seems they truly enjoy making your stay special!   This is a classic!  The absolute only thing that I didn't like was the dank, dingy hallways."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 24,
        "expertise": 0.002130386440217,
        "user_cities_visited": 39,
        "review_days": 0.23932092004381103,
        "helpful_class": 0,
        "review_text": "Small, clean, comfortable San Francisco room.Front desk was mildly helpful, not very friendly. Nice coffee in morning, wine in the afternoon. Great location in Embarcadero, easy walk to Ferry Building and Union Square."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 5,
        "review_days": 0.24917853231106202,
        "helpful_class": 0,
        "review_text": "Beds were creaky and hard.   Parking was to expensive.  Not great place not terrible place.  Just okay.  Close to Union Station.  Not many good places to eat without a metro ride.   Staff was very friendly.  They were the best part."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 19,
        "expertise": 0.001353838824874,
        "user_cities_visited": 18,
        "review_days": 0.506024096385542,
        "helpful_class": 2,
        "review_text": "A really good hotel, half a block from Michigan avenue in the Miracle Mile.Nice rooms and excellent service, I had a problem in my room that was quickly fixed.It has a nice bar in the lobby, with live music, the staff was friendly.Good value for the price!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.754107338444687,
        "helpful_class": 2,
        "review_text": "Overall we loved our stay here \u2013 it was convenient, very clean, modern and a good location. The pool is a little small for the size of the hotel and I do believe management should review the process of having to pay additional money for the sunbeds in the pool \u2013 as often these were the only ones available. The main pool should also be made child free - its extremely dangerous with children in it.Upon check in, we clearly advised we wanted to pay for our incidentals with our travel card (to avoid horrendous bank fees/ exchange rates), regardless of us advising this, the reception team took the money from our credit card meaning we occurred bank fees etc (which is what we didn\u2019t want). Upon check out the lady was apologetic and advised we would get refunded the full amount including the bank fees etc.It has now been 3 weeks and over 5 emails have been sent and I haven\u2019t received the money back. It\u2019s such a shame, as this has put a downer on our trip, therefore I will not be staying here again.."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.14238773274917801,
        "helpful_class": 0,
        "review_text": "I stayed at the Mosser for a weeklong visit.  Friendly, knowledgeable staff. Small but very clean rooms.  Surrounded by great shopping, restaurants and of course the moscone center.  Really good coffee service.  My only real beef is that coffee needs to start earlier (6am).  If you are traveling solo, it's a budget friendly option."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 32,
        "expertise": 0.002478943690463,
        "user_cities_visited": 215,
        "review_days": 0.12760131434830202,
        "helpful_class": 0,
        "review_text": "We stayed at The Modern for 4 nights on our way home to Australia. The experience was outstanding from the minute we arrived and were welcomed by the helpful  and professional reception team armed with refreshing drinks. The concierge team were impressive helping organise all our sight seeing and travel requirements using their local knowledge to deliver a great service. The fact that The Modern was able to provide us with a kettle was really appreciated as this is not commonly available in the US. The team in the bar downstairs also deserve a special mention for their professional and friendly welcome. The cocktail menu is definitely worth a try. We will stay at The Modern again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.224534501642935,
        "helpful_class": 1,
        "review_text": "Pros: Staff is very friendly and eager to fix any problem you may have.Location is close to the foggy bottom metro.Bed was extremely comfortable.Always felt very safe walking.Cons: Bath is very small.Kitchen area very small and supplies for cooking/ eating are limited to the BARE minimum.Would've enjoyed being able to eat at the hotel once or twice, but restaurant menu is very limited.In the last couple of years I've made 2 pleasure trips to the DC area. The first time I stayed around Arlington and took the metro into DC to do the tourist things. This time I decided maybe it would be better to stay IN DC and have better access to things. In the end, I paid double the money for the location which ultimately wasn't worth it to me. No complaints about the hotel or staff,  but I personally wouldn't pay this kind of money to stay there again. I'll stick to the outskirts and metro in."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 99,
        "expertise": 0.006755883419239,
        "user_cities_visited": 50,
        "review_days": 0.7612267250821461,
        "helpful_class": 0,
        "review_text": "We stayed in the hotel for two nights at the end of October 2018. I booked the hotel because of the pool and I was quite disappointed that the pool underwent emergency renovation. I guess we were compensated with a free room upgrade.The hotel is located about 1h (moderate traffic) from the Suvarnabhumi Airport. We paid Grab less than 400THB (without the toll). Airport shuttle service provided by the hotel was 450THB (including toll). The location of the hotel is ok - about 10-15min (not such a nice walk as there are no sidewalks) to a closest BTS station. The roads close to the hotel are also flooded during rain. The hotel does however provide a free tuk tuk to terminal 21 (shopping mall, BTS station).Not sure about the decor of the hotel - everything is super dark (dark furniture, dark wall, very little light). Room is quite standard for the price range (I did miss an iron/ironing board), breakfast was also average. Other hotels we stayed in (similar price range) provided more breakfast options. Overall I would say an average stay."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 14,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 195,
        "review_days": 0.484118291347207,
        "helpful_class": 0,
        "review_text": "We stayed here while on holiday in Washington DC. Our room on the 10th floor was lovely and spotlessly clean. All of the staff we encountered were polite, friendly and very helpful. The hotel was extremely busy with a week long convention going on. This did put a lot of pressure on staff but it was barely noticeable. The gym appears very well equipped ( we didn't use it!) and the pool was great especially as the weather was very warm during our stay. The hotel is situated in a good location-10 minutes walk from DuPont Circle Metro Station which is on the red line. There are a number of lovely places to eat within walking distance. We would definitely stay in this hotel again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "My family and I--six adults and five children--stayed at this location, and we would all absolutely return. All the staff we encountered--from the front desk on--were friendly and helpful. The facilities are clean, the complimentary breakfast extensive, and the location excellent. We had a wonderful experience here."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 19,
        "expertise": 0.0034374761286370004,
        "user_cities_visited": 216,
        "review_days": 0.5930996714129241,
        "helpful_class": 2,
        "review_text": "This is an older timeshare which somehow rents out to the public.  The rooms are large, clean, well furnished, with a full kitchen stocked with everything you need for preparing simple meals. Saves a ton on breakfast for sure.  Free coffee, but only once, bring some for the drip coffeemaker.  Maid service daily, but not early.  Neutrogena soap and shampoo, a large walk in closet, and a safe.  Bed and pillows were comfortable and fresh.Staff at the desk was pleasant and efficient, the valet guys less so.Right in the middle of the strip, so that's a huge plus. Everything is nearby!Not so great ... finding the place.  There is one small street/alley between the Cosmopolitan and the Bellagio, with a very small and modest sign for the Jockey Club, in brown.  Easy to miss, and our gps didn't \"see\" it. No name as far as I could tell.  You can go through the Cosmopolitan lobby and down a wrong way side alley.  If not, you get to go around again, and Strip traffic can be brutal.Parking is on a lower level of the Cosmo garage.  Pay attention when the desk gives the directions and you should be fine.  Also, luggage carts are in short supply.  The valet parking makes it easy, if you're into that sort of thing.   There is a 15 minute loading/unloading area, which is handy.  The height on the garage is 8'2:, so if you have a high profile vehicle, you are out of luck.The worst aspect is how the Cosmopolitan is wrapped around the Club, literally inches/feet away, so there is no view on three sides.  We were lucky enough to have a view of the Bellagio parking garage, but the blackout drapes covered the headlights exiting the structure. We could see the Paris if we leaned against the windows.  The pool is eternally shaded, which is great if you are allergic to the sun.  The parking elevators also let out into the Cosmo, and we found the staff there very helpful and friendly.  Fabulous and fancy!The last complaint would be the noise.  We got in late one evening, and a room down the hall was either watching sports or playing football themselves.  Lots of happy drunken hollering from 3 am until about 630 in the morning.  Chug chug chug?  May have been the three abashed young men we sawin the security office when we departed ....  bring earplugs, you'll be fine."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 10,
        "review_days": 0.5920043811610071,
        "helpful_class": 0,
        "review_text": "We stayed four nights across mid December. Carrie went out of her way to make sure we were entertained and comfortable, she is a great ambassador for the hotel and the city, a huge asset to the team! The hotel is well positioned for Union Square and Chinatown, a great spot for the shoppers."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 24,
        "expertise": 0.0012934890837760001,
        "user_cities_visited": 86,
        "review_days": 0.040525739320920004,
        "helpful_class": 0,
        "review_text": "I chose to stay at the Westin Georgetown on a bit of a last minute impulse as I changed a flight to leave from Dulles and wanted to explore DC for the day. And boy was I glad.From the moment I checked in I new I had made a good choice - Dag at the front desk was great. Friendly, polite, personable, efficient etc. Just what I needed. He'd have had no way of knowing, but I had just finished a bit of an arduous stay in Baltimore, was exhausted, not feeling very well and desperate to relax.My room was exactly what I needed. Although a long walk away from the elevator and near the service stairs (which could have been distracting but weren't) it was large & clean with a superbly comfortable bed. Instant switch off.Breakfast was fine - had in the Caucus Room, which I understand to be not operated by the hotel. Seemed decent value for money with good service.I can't comment on the Location too much and although I tend to repfer to walk, because of the weather (rain, rain and rain) I chose to get Cabs to explore nearby tourist areas. All cheap, easy and quick to get. In my opinion!It was a brief stay so not much else to report on, but I felt thoroughly welcomed when I arrived and thoroughly relaxed when I left.Oh, it is also worth mentioning that on check in all my Starwoods details had been located prior to me even asking. Internet was complimentary and all my invoices were email to me at check out. Hassle free. In comparison to my other chain hotel stays where adding business stays to reward cards seems to be an unnecessarily complicated process at times.As with any hotel, the rooms are important but the staff are sacrosanct to a hotels success. Well done Westin. Any hotel in the group will definitely be a very strong contender for my next stay away."
    },
    {
        "user_review_posted": 1013,
        "user_total_helpful_votes": 795,
        "expertise": 0.0036997788541520004,
        "user_cities_visited": 159,
        "review_days": 0.86801752464403,
        "helpful_class": 0,
        "review_text": "Amazing stay here at the Okura, the hotel is beautiful and the staff are all so nice and friendly. From bell boys, to front desk to the house keepers, everyone has been amazing. I will definitely be returning to this hotel if we're back in Bangkok. I wish I remember the front desk lady who helped us, she was so nice! But props to your entire reception team, they were all so great."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 4,
        "expertise": 0.000460826502067,
        "user_cities_visited": 17,
        "review_days": 0.10186199342825801,
        "helpful_class": 0,
        "review_text": "This hotel Hv pretty view from the room and hv a good locatian near platinum and other mall. And every night Hv a small market if u go to platinum and The price isn't expensive . I like the decoration of this hotel , the lift So cute tbh hahaha.... The staff Its So kind . And the lobby So very big and clean. I love the room too \u2764\ufe0f"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 16,
        "expertise": 0.003978001939638,
        "user_cities_visited": 22,
        "review_days": 0.154435925520262,
        "helpful_class": 0,
        "review_text": "Fab location in the nicer end of fishermans wharf. Really helpful congiere and front desk staff. All rooms very clean and interestingly decorated in nautical style. Nice bar and restaurant although a shame to find that since we booked a room with wine reception the hotel had changed hands and it was no longer applying. We were given 2 vouchers per night for drinks in bar/restaurant but wine with vouchers was not of great quality so bit of a shame. However the excellent location and comfortable rooms made up for this."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 16,
        "expertise": 0.004458983196058,
        "user_cities_visited": 111,
        "review_days": 0.379518072289156,
        "helpful_class": 0,
        "review_text": "Nice rooms, charge for wifi for two devices for overnight stay is $27. Beds appear to be shorter than standard. 10 minute transfer time to Dubai International Airport. Great service in Italian restaurant. Extras including restaurant are expensive. Good hotel for overnight transfer in Dubai but consider the additional costs when comparing this hotel with others."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6358159912376781,
        "helpful_class": 1,
        "review_text": "I  stayed  at this  hotel and  the  filipinos that work  there  was awesome. The  rooms  were  small and  and  bad  smell and  the  noise well we  wont  go there. The  biggest thing is  we  let the Valet parking  park  car 2017 Mercedes and when  it was  returned  to us  was badly damaged  on  top  of  hood not  just scratched  but  paint  scraped. The  Owner  is   or  was  very  rude  to my  wife  but of  course  they  refuse  to  fix  it  so I  will have  my insurance  fight them  on this matter. However being a  pubic  official and rep  of  the  people and also Ambassador  in My  own  city chamber I thought   was  my  duty  to  warn you use this  hotel as  last  choice. I  will also  put this  hotel  on my local  government  list and my  chamber  list of  places  not  to  stay I  do  not  recommend anyone staying  here unless they  really need  to and  also its  walking  distance  and  and very  dirty out front."
    },
    {
        "user_review_posted": 102,
        "user_total_helpful_votes": 59,
        "expertise": 0.002697890366562,
        "user_cities_visited": 30,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "We stayed here for our anniversary. We had a lovely and relaxing trip in the High view block. We loved our stay and the hotel was in a fabulous location as well as being a lovely place to stay. Definitely recommend this hotel."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 26,
        "expertise": 0.0029683812230370003,
        "user_cities_visited": 28,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "I have visited this hotel in the past and I have to say that there have been some nice improvements since my last stay...This review is based upon the price that you pay for the room.The king sized bed is very comfortable and the new decor in the reception lobby, corridors and rooms is a welcomed change.  The interior now has a nice modern appearance more in line with the city.Overall...a good value for the money since the location is within walking distance of the trains and restaurants.The main negative is that the rooms carry sound and it is easy to hear above and along side of you."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.453997809419496,
        "helpful_class": 0,
        "review_text": "The Royal Hawaiian has a great beach location, and is very historic... but the service is quite poor.  Check in took forever with only one person available for all rooms in the towers - way too many rooms for one person to handle efficiently.  In addition, upon both arrival and departure there were 4-5 men available, yet none offered to help with my suitcase and instead waved me to go to a different area to check in for the tower rooms...  I eventually had to ask guests for directions.  Others in our party had an even worse experience of waiting in a long line only to be told to go to a different area to check in for the towers, and then waiting again.When making reservations we were looking for a hotel that offered a Club Floor, but it turned out there wasn't one even though we were supposedly paying extra to stay on that floor.  I was also told we'd have late checkout but that didn't happen either -- so their reservation agents clearly don't know the property, nor their offerings.  But, the towers do have a lounge area that provides breakfast and snacks in the evenings, although they run out of food long before it ends.  While some of their restaurant staff are quite friendly others lack any desire or aspiration to provide customer orientation.  I do realize how hard it is to find good staff but I got the impression this was a top down issue of lacking any desire to provide a minimally acceptable and consistent level of customer service.That said, the housekeeping staff were quite good, friendly, and the rooms very clean.  We chose the Towers over the historic part of the hotel for the balconies, which were small but very nice.  The ocean view rooms in the tower do get restaurant noise and when we returned each night smelled of smoke, either from venting system or smoke rising from lounge below.  But they were clean and nice and just fine for our stay.In addition, the path on the property leading to the main boulevard includes passing a smoking area of 5 - 10 smokers at any given time... not sure why their designated smoking area is located n such a high traffic pathway as it's quite uncomfortable passing through.Still, I would consider staying at the Royal Hawaiian again.  Our only other experience in Waikiki was at the Halekulani which was completely different and a very nice and peaceful hotel with great customer service.  But the Royal Hawaiian has a great beach location and so if you go with correct expectations it's fine."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 16,
        "expertise": 0.003420500937879,
        "user_cities_visited": 11,
        "review_days": 0.44304490690032805,
        "helpful_class": 1,
        "review_text": "Small boutique hotel, convenient, clean, friendly and wonderfully redone light new bathrooms, whats not to love!  Prefer smaller hotels, and this one I would highly recommend.  Staff wonderful and efficient.  Tour desk booked my rental car, arranged to have it delivered, it arrived exactly on time.  Great job!  Love this hotel.  Great restaurant next door too, can't remember the name, but you will see the line outside.  Good food!"
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 74,
        "expertise": 0.0034822906322400002,
        "user_cities_visited": 50,
        "review_days": 0.6506024096385541,
        "helpful_class": 0,
        "review_text": "I had the great pleasure of being checked in by Michael and we had the most lovely conversation!  He was warm, welcoming, and sincere. He got me checked in right away, and I was thrilled with our room.  It was spacious, and perfectly appointed.  Every morning I did yoga and enjoyed the breathtaking views of San Francisco.  My husband was attending a conference at Moscone Center, and felt the location was perfect, as he was able to walk to the conference in about 10 minutes through an exciting and vibrant part of the city.  The pool and spa area is absolutely stunning, and the gym had the best equipment that I have used at a hotel in San Francisco.  The pool was warm enough for me to swim, and I was very grateful that they were spending the money necessary to keep it heated to a really comfortable temperature.  Absolutely every member of the staff at this hotel seems to greatly care about your comfort, and I was deeply touched by their concern and genuine effort to please.Melaku and June (both bellman) were so friendly and helpful!  Gemma and all the housekeeping staff did an incredible job each day on my room, and on the 23rd floor in the Imperial Room Luis, Israel, and Gizachew went out of their way each day to make sure that we had everything we needed.  Also the managers Anne Estiva and Abby Alcantara reached out to me personally after my stay, and I was honored to be able to have such direct and easy communication with them so that I could express my appreciation.This property deserves a full 5 stars, as it is being managed perfectly, and every attention to detail is being paid to assure guests of a wonderful experience!  I plan to stay here again, and again!  Thank You to everyone at the Hotel Nikko for a PERFECT STAY!!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.040525739320920004,
        "helpful_class": 0,
        "review_text": "I stayed for seven nights with my family this hotel has two main advantages :One is definitely the location it is near every transport facility you can think of, you can even get to the airport using the Bart that takes about 40 min.Second are the receptionists they are wonderful, cheerful and knowledgable . They helped me a lot even if they weren't sure they would take the time to look up the Internet or call some one. Really appreciate it guys.Now there aren't a lot of disadvantages but here are some hints on how to upgrade the hotel.First I know it's a boutique hotel but the rooms are quite small for a family of 4.Second, the elevator is fine but it's just one and needs some tweaking and adjustment .Third, air conditioning is a must in hot weather, it wasn't very warm outside but we were sweating.Any way a great stay I recommend staying here if you don't mind the above."
    },
    {
        "user_review_posted": 194,
        "user_total_helpful_votes": 70,
        "expertise": 0.00164143094558,
        "user_cities_visited": 276,
        "review_days": 0.139649507119386,
        "helpful_class": 0,
        "review_text": "Hotel is a good clean quiet place to come home to at the end of day.  Rooms are well furnished and clean.  Staff is exceptionally friendly.  Food is available twenty four hours a day.  A glass of wine until midnight.  Has an indoor pool.  Valet will get you a cab.  Union station is about an eight dollar including tip. Ride.    Breakfast is one of the best included breakfast I have ever had. Laid out beautifully and tasty"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "Great hotel and staff.  Very accommodating and totally service orientated.  Excellent location.  Everything was very well maintained, clean and completely comfortable.  We had a very easy trip once we got to the hotel.  All of the staff were outstanding!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 7,
        "review_days": 0.224534501642935,
        "helpful_class": 0,
        "review_text": "I can't complain about the rate, which was a fraction of hotels closer to the convention centre.  But I regret my choice.  The staff are friendly and helpful, but there simply aren't enough of them.  Check-in took forever (and there is always, but always, a lineup), and the restaurant service was absurd.  Why should it take 15 minutes to get water and coffee at a 30 dollar buffet breakfast?  Where were all the servers hiding?  It made no sense to me.  The hotel is in an interesting neighborhood but feels neglected, like they're squeezing the last dollar out of it before selling it to a developer.  I won't stay there again."
    },
    {
        "user_review_posted": 132,
        "user_total_helpful_votes": 50,
        "expertise": 0.0017286402589280002,
        "user_cities_visited": 67,
        "review_days": 0.270536692223439,
        "helpful_class": 0,
        "review_text": "Pros:1) walking distance to both downtown (pike's place market) and seattle center.2) Great for families as they are right next to a park3) Good breakfast4) Awesome staff.  I am used to most hotel staff at chains being basically polite but they really went above and beyond to make our stay pleasant.  Maria at the breakfast and Paulina at the front desk were especially wonderful.5) Really soft towels and an awesome shower.6) Room was fairly large with a big space in front of the beds for kids to playCons:1) Area around the hotel is perhaps not densely populated with restaurants as the location would indicate2) Parking, although free, is not guaranteed and does fill up quickly.3) this is absolutely subjective but I found the beds to be too soft"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.9474260679079951,
        "helpful_class": 0,
        "review_text": "Staff is fantastic and goes the extra mile.  Beds are super comfortable.  Gym and lap pool is an amazing perk.  Location is quiet, but you can walk everywhere.  There are restraints nearby, and I especially recommend walking down M street to experience Georgetown, along with heading towards Foggy Bottom and the Mall.  Also close to the water front restaurants.  Something for everyone.  Highly recommend!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.150602409638554,
        "helpful_class": 1,
        "review_text": "Great hotel just one block off the Strip on E Flamingo.  Excellent service, quality accommodations and we'll be back.  It's just a few steps away from the big casinos for people who like that stuff and there's no gambling junk in the hotel for those people who don't care for it."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 49,
        "expertise": 0.007819338703152,
        "user_cities_visited": 25,
        "review_days": 0.5104052573932091,
        "helpful_class": 1,
        "review_text": "I have just returned home after a fabulous 5 night stay at this wonderful hotel and quite simply this is the best hotel that I have ever had the pleasure of staying in - and I've stayed in several lovely hotels across the world.From the wonderful welcome I received when checking in, to the sheer luxury and comfort of the room itself and the simply fantastic building itself (which is the old Post Office building beautifully restored, this is THE hotel for you.The hotel is perfectly situated in a location where you are able to walk to many if not all of the iconic sights in this wonderful capital city.This was the first occasion that I have visited 'DC' but I am already planning a return with my wife so that she to can experience this magnificent city and hotel.The staff REALLY DO care about you - your every culinary and comfort need is their pleasure to accommodate - this sounds like I am 'selling' this hotel to you in this review I know but in effect I AM because I simply do not have enough words to convey how delighted I was with the standard provided to me.Having come off a 4 hour delayed flight from Heathrow I was so pleased that the Trump International hotel was the hotel I had chosen - luxurious bed and linen - so comfortable that I fell asleep immediately almost every night.The bathroom is exquisitely presented with gorgeous cosmetics and bathroom accessories. Chocolates and fresh fruit were delivered to my room by Attaches Paul and Chriselle who simply cannot do enough for you.Being centrally located and very near to Federal Triangle metro station meant that I was able to visit all my planned locations swiftly and with little or no expense.I was able to use the fully equipped 24 hour gymn and this has chilled water, chilled flannels and fresh fruit available to meet and quench your thirst - all complimentary of course.I had the pleasure of meeting the hotel manager - Mr Mickael C. Damelincourt who clearly takes time out to meet as many of his guests as possible.I took Breakfast and highly recommend this - there are two separate restaurants on the premises and a wonderful open plan bar/restaurant which you really DO have to see to appreciate.Also, please take time to visit the top of the buildings tower which has magnificent 360 views of the capital.I urge you to stay here if you can - you will NOT be disappointed. Enjoy!X"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.024096385542168003,
        "helpful_class": 1,
        "review_text": "Staff was extremely friendly and comforting, will come back again!! They gave us a free upgrade to the suite because of Valentine's Day! There is valet and they are energy efficient as well. I was definitely blown away during my stay."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 220,
        "expertise": 0.013075821785226,
        "user_cities_visited": 622,
        "review_days": 0.8236582694414021,
        "helpful_class": 0,
        "review_text": "The hotel is well located and walking distance to all the major sights as well as being directly linked to the Metro Centre station for easy access to Arlington and Reagan Airport.Our first room was on the second floor overlooking an intersection. As we were Hyatt members and had requested a quiet, high floor room we were a bit shocked to be given this room. Especially as the hotel is so big and was not full. The room was a corner room which was quite large with a strange layout that meant it was hard to see the TV from the bed. We also noticed cobwebs on the ceiling above the TV.After a noisy night in this room we went to reception to ask for a quieter room. The man at reception was great and went out of his way to find a suitable room for us. We were given a new room overlooking the atrium on the 11th floor which was much better.We had breakfast included and the breakfast was good and the staff very friendly, especially Doris. The selection of food was not bad but I was hoping for cooked to order pancakes or waffles, not just eggs.On check out the front desk manager came over and asked how our stay was. We told him about the first room we got and he seemed horrified that there were cobwebs in the room and that we got the opposite of the room preferences we had requested. He apologised and took $50 off our bill which was appreciated.Overall, I would recommend the hotel to anyone visiting Washington DC. The second room we had was perfect so if you are a light sleeper then request an atrium room on check in."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 7,
        "expertise": 0.001103387399315,
        "user_cities_visited": 32,
        "review_days": 0.42825848849945203,
        "helpful_class": 0,
        "review_text": "After camping in San Diego,Joshua tree national park and Grand Canyon for the last week, this was the most amazing hotel to stay in.Our room was a suite with a large bathroom, lounge and kitchenette, and separate bedroom. It felt like luxury.. it was well airconed and the television was good.There was 3pools to choose from which was very convenient, slightly cold but was nice as vegas was still very HOT.On arrival I nipped to the toilet where I saw many large conference rooms and we also saw someone get married!!! Aww!!!There was a cock up with the receptionist as for some reason she told me I had to pay for wifi when nobody else in my tour group did. She was slightly rude but I didn't want to let it upset my stay.The hotel was perfect for what we needed however if you're looking for GLITZY GLAM VEGAS CASINO kind of thing then this hotel is not for you. But if your after somewhere to chill but still close to the center then this would be perfect."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 38,
        "expertise": 0.0024168718513780003,
        "user_cities_visited": 30,
        "review_days": 0.650054764512595,
        "helpful_class": 1,
        "review_text": "I might have put this at 4.5 stars but overall it was very satisfying so 5 it is. Great value; we paid $240 per night plus tax (which is a lot) and had our family of six fit comfortably in the unit. Beds and pillows were very comfortable, shower was good, room was very clean and well appointed with two large flat screens. Frig was pretty small. The breakfast was good as it gets. Even though the hotel was crowded, we had no problems getting everything available including made to order eggs and omelets with very short waits and there were tons of choices, all well cooked and fresh. Kids commented that the scrambled eggs were good, the acid test. Seating can get hard to find at times. Free alcoholic beverages each night (two per night) plus minor happy hour snacks. Good location with a little bit of a walk to the metro but cabs were outside at all times. Whole Foods right next to Foggy Bottom Metro. Trader Joes a block away. Walgreens on the corner. We even walked to the memorials, about a mile and felt very safe even returning at night. Pool good for small children, hot tub a nice addition and again, very clean with plenty of towels. The atrium is beautiful. Three elevators that were very fast so short waits. Staff very helpful and responsive. Parking is expensive but the Colonial next to Whole Foods is half the price if you don't mind the walk; do not bring a roof carrier, they will not fit. I found a spot on the street our last night but don't count on that. Our only problems were an overflowing toilet (regular usage!) and the shutoff valve broke, and outlet in bathroom didn't work (yes we tried to reset it). We moved to another room, a bit of a pain, hence the down half star consideration. So overall we would recommend this hotel and certainly stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 74,
        "review_days": 0.054216867469879006,
        "helpful_class": 2,
        "review_text": "It was my birthday and my wife and I arrived early (which I mentioned at the time of my reservation) to check in where we were meeting other family members (4 rooms booked in total).The check in lady (can't remember the name) was very unfriendly, rude and not helpful at all...refused to give us a room until 4pm and when she finally did give us a room she told my wife and I, that other rooms were available but at a different rate than the room we had booked....if only we had been told that to start with we would happily have upgraded it or downgraded it to get the early check in we needed after flying all night from Seattle to DC....my wife wanted to cancel the reservation and move hotels, but since we had 3 other rooms and family members staying there we decided to put up with it.The room are comfortable, clean and the hotel location is very good but I would think twice before staying there again or recommending it to anyone.Guilherme Barreto from 3rd April to 5th April"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.700438116100766,
        "helpful_class": 1,
        "review_text": "This hotel is filthy dirty...all the chairs in the lobby and court yard are filthy...the vending rooms were so drily I was afraid to go in. Our room had hair in the bathroom...that wasn\u2019t cleaned from previous person!  The throw pillows were disgusting.  We were on the third floor and the street noise was obnoxious.  The beds were advertised as queen but they are double beds.  I was so disappointed..,there are so many other hotels for the same price that are much nicer....the concierge was very good but the rest of the staff was just plain rude! Would never go back...even if it was free!!!  The pictures online are very deceiving"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 51,
        "review_days": 0.29846659364731604,
        "helpful_class": 1,
        "review_text": "Stayed at this hotel during my trip to Bkk this June 2016. Total number of family members = 5, and we booked 2 rooms. First of all the pros, the rooms were spacious and clean, location wise near platinum and pratunum market. Now the cons, (1) I was so disappointed that the hotel insist of charging us an extra 800baht every night for 4 night for our kid cause there were 3 per room. If any family with kids wish to stay here please reconsider. This in my opinion is ridiculous as I already paid for the room and our kid can definitely slp together with us. (2) the location is also not so accessible, going to Siam and Chitlom BTS is around 25-30mins walk.The hotel gives me a feeling that their objective is to give more money out of their customers. I won't stay in this hotel any more in any future trip to Bkk and definitely won't recommend any one to stay here."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 19,
        "expertise": 0.009113979918349,
        "user_cities_visited": 8,
        "review_days": 0.0065717415115,
        "helpful_class": 1,
        "review_text": "My family of five stayed at Comfort Inn by the Bay just before Christmas and overall our experience was very good. There were five of us and we all stayed in one room the first nite using a rollaway. That was a little too cramped so we added a room. Both rooms were in great shape, clean and cared for. The view of the Golden Gate was amazing so try to get a high room if you can. There was plenty of parking but the garage is a little tight in terms of room to maneuver, I wouldn't have wanted to park our Suburban in there. The location was good, Ghirardelli Square is an easy walk, just a few minutes. The service was excellent and the breakfast was very good.  Overall this property is an excellent value."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 31,
        "expertise": 0.003161444765865,
        "user_cities_visited": 13,
        "review_days": 0.45947426067908,
        "helpful_class": 1,
        "review_text": "We enjoyed a stay at the Hyatt with our two children. The location is really very good -- it's convenient to the Capitol, Library of Congress, etc. and not too far from the Mall as long as you've all got good walking shoes. The rooms themselves are perfectly nice but not at all remarkable. Indoor pool is okay but a bit small and shallow throughout (deepest point is 4.5 feet). The staff were all generally friendly, but nothing really stood out about either the accommodations or the service.HOWEVER, be warned! We didn't plan to eat many meals at the hotel due to the excellence of the DC restaurant scene, but did think maybe we'd grab breakfast in the lobby one or two of the days for the sake of convenience. Well...we did, once. The cost was EXORBITANT. The food was okay, but at $70 for a family of four, it had better be an amazing breakfast! They're charging nearly five dollars apiece for a 4-6 oz. glass of orange juice. Breakfast buffet -- nothing especially fancy, just the usual eggs, meats, yogurt, toast, etc. -- is $25 per person, $12.50 if kids are under age 12. I ordered a bagel with lox and was charged $17 for the privilege. Next door to the hotel, at the West Wing Cafe, the EXACT SAME bagel with lox was about $5. Save your money and skip the hotel dining, and at breakfast time, head next door to get a decent quick service breakfast for about a third of the price."
    },
    {
        "user_review_posted": 308,
        "user_total_helpful_votes": 116,
        "expertise": 0.0017181318075060001,
        "user_cities_visited": 111,
        "review_days": 0.46878422782037205,
        "helpful_class": 1,
        "review_text": "We were booked here courtesy of our travel company for a single night before a cruise. Pleasantly surprised. Staff very accomodating and organised access to guest lounge after a very early arrival from the airport. Although room wasn't ready, we were able to freshen up and explore till midday when we were slotted in to an upgraded room overlooking the beach. King size bed was extremely comfortable. Room and facilities excellent. Spent the evening on tbe balcony with  sunset and champagne. While the hotel is not in the midst of the action, being situated on the beach a few minutes walk east is an advantage and improves overall experience. Highly reccomended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.161555312157721,
        "helpful_class": 0,
        "review_text": "My husband and I celebrated our 39th wedding anniversary at The Modern Honolulu.We stayed in an ocean front suite with 2 balconies. The furnishings were beautiful. The food and drinks divine. The entire staff was amazing. My husband and I fell in LOVE with Oliver, the young man we initially encountered at the front desk. I don't remember all the names but Patience, Derek, and Amy are just a few others  who were also wonderful. The staff did everything possible to make our trip a magical experience and it was. It's a memory I'll cherish forever!!!!!"
    },
    {
        "user_review_posted": 255,
        "user_total_helpful_votes": 155,
        "expertise": 0.002840681677062,
        "user_cities_visited": 219,
        "review_days": 0.083789704271631,
        "helpful_class": 0,
        "review_text": "This place is one of the cheaper places in the area and the rooms definitely show their age BUT the location is perfect and I really enjoyed my second stay here.  The lobby is gorgeous but the rooms are small, woodwork needs help and generally look tired.  Everything was quite clean though and the employees are quite friendly.  Valet parking seemed the best way to go and it was only slightly more expensive than parking oneself.  For the location and price, I will be back again!"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 43,
        "expertise": 0.0029151814912360004,
        "user_cities_visited": 32,
        "review_days": 0.24698795180722802,
        "helpful_class": 0,
        "review_text": "The Rembrandt in Bangkok was the first stop in our tour of Thailand and it was perfect. It's location is ideal and only a 5 minute walk from the sky train. The service at the hotel was superb and the room was perfect. Spacious, comfortable and a nice big bathroom.Everyone working in the hotel spoke excellent English which was a big help and the breakfast buffet had all that you could want and more. The lobby bar is always busy with a pianist playing in the evenings if you are not in the mood to take on Bangkok. The hotel proved to be an oasis in the middle of a frenetic, exciting hub of a city. Kudos to all at the Rembrandt"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.366922234392113,
        "helpful_class": 0,
        "review_text": "I lived across the street in a high rise for 20 years and have staying at the Talbott for the past 5 years on return trips. Never disappointed by this great property in the heart of the Gold Coast ! Rates are always competitive for the area and the free daily passes to the Equinox Health Club in the Bloomingdale's building are great."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "This was our first time staying at the Moana Surfrider and the pool staff made our stay enjoyable! Our overall experience was good but on the last day of our stay my husband dropped his Oakley sunglasses while leaving the pool in the courtyard area by the rocking chairs. By the time we got to the elevator he noticed that he dropped them, so he went back to find them which was a max of 1-3 mins time-span but they were gone. It's upsetting to know that we stayed at a resort where they have thief's and our belongings are not secure. We immediately informed the front desk staff and they said to call the lost and found department (they didn't seem too concerned about the situation). I did notice that they have camera's all over the property but they didn't offer to review them in order to find the people that stole the sunglasses. My husband did notice two younger males that were sitting in the courtyard area when he walked by looking for his sunglasses and he overheard them saying \"there is the guy that dropped his sunglasses\". However, my husband didn't want to get into an argument on our vacation but it was upsetting to know that they let unregistered guests enter the property where people's personal belongings are. Considering the high resort fee that guests pay, the resort should have a security guard that walks the premises to ensure registered guests are safe."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 10,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 3,
        "review_days": 0.07447973713033901,
        "helpful_class": 1,
        "review_text": "We went to SF to have a vacation and also get married. We stayed at at Hotel Monaco. The hotel is very pretty! From the minute we stepped into the hotel we were treated very nice. We checked into our room and couldn't find a place to hang our clothes! Requested hangers be brought up. Later I asked the manager if there were closets at all because ours didn't have one. Apparently the door we thought was for the adjoining room was a closet! lol. That evening we met the night desk clerk named Austin who was from Bonham Tx. We are from Dallas so felt a kinship with him. He was so sweet. He told us he was bumping our room to a suite and would have a surprise for us and not to worry about our luggage as they would move everything to our new room. We told him of our upcoming nuptials the next day so he had right away wanted to upgrade us. We walked into our room and was blown away of how pretty the room was and huge! We even had a jacuzzi tub!We had a bottle of champagne and chocolates waiting for us as well. Austin is a fabulous employee of the hotel and so graciously offered such an unforgettable visit the 2 nights we stayed there. I want to mention Every evening the hotel has wine for the guests from 5-6 in the lounge area which is quite lovely. Coffee and tea is served in the morning in that area as well. It's the best coffee! The restaurant adjoining the hotel has the best breakfast! I highly recommend it! We checked out to stay at Hotel Diva just a short walk away from Monaco. They are not affiliated with each other. We only prereserved Hotel Diva for our honeymoon night but have to say we wished we would have stayed at Hotel Monaco! They made us feel welcome and special and Hotel Diva was cold, stale and unfriendly. Not to mention they didn't even try to offer us anything even though they knew it was our honeymoon and we had just gotten married that morning! We will definitely go back to Hotel Monaco and highly recommend this hotel!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 37,
        "review_days": 0.08871851040525701,
        "helpful_class": 0,
        "review_text": "This was good value for money, comfortable accommodation in a great location. Yes the building could do with some cosmetic upgrades but it still provides travellers with clean, comfortable rooms in a top spot. Would stay again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.0,
        "helpful_class": 1,
        "review_text": "My family booked our Christmas vacation at the Washington Court Hotel several months in advance.  Upon our arrival we were advised that the hotel was under HVAC upgrades, and as a result, the hotel restaurant, bar and room service would be unavailable throughout our week long stay; essentially no food whatsoever.  Ordinarily not a problem, however, this is a great inconvenience when traveling with a growing 8 year old boy.  Upon inquiry at the front desk, we were advised this situation was planned several weeks ago.  The hotel should have advised the guests with reservations during this period that the hotel would not have any food available whatsoever and let us decide whether that was acceptable.  When we complained that this was a great inconvenience, the front desk manager's attitude was 'sorry but tough luck.'  Our second problem was the temperature of our room, which was very hot as the air conditioning system in the hotel shuts down for the winter as per the engineer who attempted to 'repair' the problem.  When we spoke with one of the housekeepers about this issue, she advised that other guests staying in that room, 1502, had made similar complaints about how hot the room felt.  So it appeared that the hotel knew about a problem but did nothing to warn its customers nor resolve this problem, i.e., a simple fan would have helped a lot.  The engineer did open the window to the max - 6 inches.  This provided a small amount of relief but we heard police and fire sirens during the night of our entire stay.  When we spoke with the front desk manager, we were again served 'sorry with a serving of tough luck attitude.'   Based upon the above issues and the attitude of the staff, as well as the abundant amount of other 'high end' hotels, I would not recommend this hotel to anyone.'"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "After fees and taxes, our room rate went from $418 to $500.  Breakfast was not included. The employees were all very courteous and helpful, but I have very similar experiences at say a Holiday Inn Express or Hampton Inn.    I couldn\u2019t even use the computer in their business center without paying for the internet.  For the cost, totally not worth it."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 50,
        "expertise": 0.0032149383538970003,
        "user_cities_visited": 34,
        "review_days": 0.35596933187294605,
        "helpful_class": 0,
        "review_text": "Just stayed here for 3 nights, great location in Waikiki. Very close to the beach, ABC store just across the street, valet parking and continental breakfast. I found the staff very friendly and helpful. The hotel provided coffee and lemon water throughout the day. Little bar opens up in the lobby during the evening. The room had nice decor but the light in the bathroom was not very good for my wife while she did her makeup. We found out after that you can request a makeup mirror. The bed was comfortable and the room was large. I would definitely stage at this hotel again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 35,
        "review_days": 0.16429353778751302,
        "helpful_class": 0,
        "review_text": "Hotel is more like a motel than Hotel. No real facilities and although it has a pool it is the size of a postage stamp and right next to a car park. Staff didn't seem particularly interested in helping us and it was the first hotel that didn't show us to our room. The room it self had cobwebs filled with little flies in various places. Also if you want to be near Ocean Drive it some distance away."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 13,
        "expertise": 0.012512413108242,
        "user_cities_visited": 5,
        "review_days": 0.008214676889375001,
        "helpful_class": 2,
        "review_text": "Hotel and rooms are as advertised on the hotel's website. Excellent location. A $1.75 metro trip from the Reagan airport to Foggy Bottom station and then a 5 minute walk to hotel. Same metro makes for easy travel to tourist spots. Trader Joes and Pizza shop across the road. Thai and Indian restaurants next door. Georgetown shopping precinct in walking distance. Many more restaurants to choose from here. Can also walk to National Mall monuments and the Whitehouse. Large comfortable rooms. Good size kitchen with everything you need. Kitchen is a little dated- but does not detract in any way from the excellent value of this hotel. Beautiful lobby and outdoor area with fire pits. After having spent the last four and a half weeks in hotels throughout the U.S. these spacious rooms were appreciated by all in our family. Excellent for families. Would stay here if we returned to DC. We were in room 1008 and it was great."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 1,
        "expertise": 0.00023644015699600003,
        "user_cities_visited": 5,
        "review_days": 0.986856516976998,
        "helpful_class": 0,
        "review_text": "The place is clean and staff helpful, our room had a kitchen which was nice the fold out bed was very uncomfortable and the view lacked in excitement.  The pool was nice as well and has a automated frozen yogurt machine yum.  and it has a small grocery store which is convenient"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.09857612267250801,
        "helpful_class": 0,
        "review_text": "We stayed in room 1739 for 3 nights at Westin for a conference.  The room has a modern d\u00e9cor and a view of the monorail.    The beds and pillows were comfortable.  The bathroom was huge compare to most hotels maybe because we had a handicapped  room.    The bathroom has a rain shower and a hand held shower.   We also enjoyed the pool.  The only complaint we had was that the  bathroom ceiling by the right side of the sink was dripping water...maybe from the air conditioner?"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 17,
        "expertise": 0.002317113538563,
        "user_cities_visited": 14,
        "review_days": 0.28696604600219,
        "helpful_class": 1,
        "review_text": "From the minute we arrived, we knew we were in for a treat.  We were trying to figure out where to park our big SUV.  The doorman came out and valet parked our car as he did for the duration of our stay.  Coming from the East Coast, we arrived early before check in.  We were happy to learn our unit was ready and they gave us the keys.  The concierge gave us a 10 minute tour of the property then brought us to our unit where our luggage had already been delivered.  We are a family of 5 and the unit we are in is perfect.  Master bedroom with a king size bed and bathroom attached.  Upstairs is also a king size bed with a full bathroom.   In the living room is a couch that has the most comfortable pullout bed we have ever slept on.  Downstairs off the kitchen there is also a half size bathroom.  Every morning there is a complimentary breakfast served including hot breakfast sandwiches, fresh fruit, bagels, and excellent coffee.  Every night there is complimentary wine and cheese served between 5:00-6:00.  There is also a complimentary house car that will drive you anywhere within a 2 mile radius of the property.  On the fourth day of our stay there was housekeeping.   The location is perfect and easy to get to most attractions.  The one fault we found in renting here was most units are rented Friday to Friday.  We did work something out with the owner but did work something out with her so that we did not have to pay for the first Friday we were not here and rented as a single day the last Friday we were here."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 12,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 804,
        "review_days": 0.990690032858707,
        "helpful_class": 0,
        "review_text": "Stayed in an Executive Suite in the Main Wing for two nights.  The bed/pillows were fantastically comfortable, room spacious, lighting good, bathroom huge, shower plentiful, towels soft, grounds beautiful, pool huge and graceful, breakfast buffet incredible.  And now the bummers....the room literally had no plug sockets for any electronics.  I had to plug my phone in the bathroom which meant I had no alarm.  The rug had huge stains in multiple places, the air conditioner was either full on freezing or had to be turned off (adjusting temp did not work), walking distance from the room to the front door was quite far, the sound of refurb work lasted until 8pm each evening, overall the hallways and room looked/felt tired and in need of updating."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 117,
        "expertise": 0.004362289867689001,
        "user_cities_visited": 226,
        "review_days": 0.599671412924424,
        "helpful_class": 0,
        "review_text": "We are currently at the Shangri-La waiting  for the new year's evening.Well, we discovered they want us to have breakfast in 12 months (at the end of December 2018) and to celebrate last year evening 12 months ago. They are a little bit confused!!!Who exactly is the copy editor of this hotel?"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.978094194961664,
        "helpful_class": 0,
        "review_text": "The location and views are amazing. The staff isn't the best, the \"amenity fee\" is absurd and a greedy way to get $28 a night out of you for an unwanted newspaper or other things that are considered an amenity to whom? ...ridiculous! Coupled with the poor front desk staff, it's truly laughable."
    },
    {
        "user_review_posted": 2689,
        "user_total_helpful_votes": 608,
        "expertise": 0.000987386053913,
        "user_cities_visited": 260,
        "review_days": 0.38937568455640703,
        "helpful_class": 0,
        "review_text": "A little bit into the Soi 18 from Sukhumvit Rd is Rembrandt.Has over the years maintained relatively well. Hotel has an unlikely wear, this has, however, never been decorate with the latest trends and design feels neutral.The staff is continued service minded, breakfast with good variety. A smaller pool that has sun for a while during the day surrounded by skyscrapers.An affordable hotel in Bangkok, but the competition is great"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 41,
        "expertise": 0.0018036140181120002,
        "user_cities_visited": 238,
        "review_days": 0.415115005476451,
        "helpful_class": 0,
        "review_text": "Perfect location, just next to main shopping street, all walking distance. Great huge new marble bathroom, with rain shower, double sink, tube and TV. We booked a big suite, bedroom is somehow dark, and the only think I did not like was the pretty cheap carpet in living room which does not suit with rest of luxury. But overall, would come back, location is great, and bathroom is just superb. Well done. And also wifi is not free of charge!!!!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 15,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 13,
        "review_days": 0.033406352683461,
        "helpful_class": 2,
        "review_text": "I spent a lot of time researching hotels for a week vacation for my wife and I.  I couldn't be happier with this boutique hotel. Upgraded room was huge. The location was perfect for exploring the city. The California street cable car is literally right out the front door and one block down is the Powell Street line.  This worked out perfectly as we would walk down the hill to the wharf, Chinatown, or Ferry building, and then take the cable car back up. Great bar w/ friendly and talented bartenders (Especially Jeffrey) Try the Hemingway Daiquiri.  Bottom line: quiet, peaceful, not crowded, solid restaurant (try the French onion soup), great value.  Next time we come back to San Francisco, we'll be staying here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.49835706462212404,
        "helpful_class": 0,
        "review_text": "Loved the hotel my kids and husband & I  stayed for a week . Loved everything about DC . Hotel was perfect location for us . As soon as we stepped in lobby we felt welcomed . First day of course we relaxed in our rooms ."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 64,
        "expertise": 0.00377358490566,
        "user_cities_visited": 83,
        "review_days": 0.38663745892661505,
        "helpful_class": 2,
        "review_text": "We stayed at the Okura Prestige Bangkok over the weekend for a quick getaway. The hotel exceeded our expectations - service was excellent, from the bellhop to a speedy check-in at reception despite it being past 11pm when we arrived as well as spotless housekeeping and faultless customer service at the restaurant during breakfast and dinner.We loved the additional little touches in our room like the kimono and origami crane complete with instructions on how to fold one yourself using a handily provided practice kit. The service at the pool was also excellent as we were served pieces of cut fruit and shots of ice blended pineapple juice to cool down.These were really nice touches that set it apart from the other hotels in Bangkok. Would definitely love to return for another stay here!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 9,
        "expertise": 0.000561878814113,
        "user_cities_visited": 32,
        "review_days": 0.49780941949616603,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel for three nights and while it was fine there were some issues that we were unhappy about. Firstly, on arriving with our car we were hit with a $52 plus tax per day parking. Secondly, the air conditioner in our room directly above our head was so noisy all night and the room was hot and needed air flow. Thirdly, the toilet flush unit went off randomly through the night. Lastly, we had written confirmation vouchers from our travel agent that booked the hotel for us, that we as a party of three, had breakfast included. We were given 6 vouchers but needed 9 and they insisted we pay for the third guests breakfast. We paid for the accommodation for three guests why would we not expect the third person to eat? The breakfast was on a choice basis and we had the minimum. For good will, we did expect the breakfast to be honoured  and were disappointed with the outcome."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "We have just completed a 9 night stay at the outrigger. We arrived about 8am on a early flight from Australia and checked in as soon as we arrived. The man at reception kindly gave us a room for 30 minutes to change and have a quick shower. This was very much appreciated as we felt awful from our 10 hour flight with no sleep. He then called housekeeping and asked them to prepare our room and said that he can probably check us in about 10.30am. We received a call at 10am to say our room was ready. We were so happy with this as we desperately need a few hours of sleep!!!!We spent our days at the beach or sightseeing in the mornings and then spending the afternoons by the pool as this is when the sun hits the pool. There are plenty of chairs to lounge in and the drinks and food poolside are great. The pool is cold! But it was refreshing. There are also 3 spas which are very hot.There is a laundry on the bottom level of the hotel... Costs is $8 for powder, washer and dryer. There is also a gym on the same level.We hired a car for a day and you can pick this up on the same level as the gym and laundry which was really convenient.Only negative was the advice I received from the the staff at the activities desk. We booked a sunset cruise which included appetisers and 2 drinks ( this is what we were told by the guy at the desk). The cruise actually provided 1 drink and dinner. Also, I asked the girl at the Wyndham desk where to get the bus to haunama bay and she sent us to the wrong pick up point.I recommend this hotel to families looking at staying somewhere close to the beach and all the popular restaurants. We paid about $300us a night and if I was to come to Hawaii I would definitely stay here again."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 18,
        "expertise": 0.001478539115083,
        "user_cities_visited": 139,
        "review_days": 0.099123767798466,
        "helpful_class": 0,
        "review_text": "We own several weeks of Marriott time shares and love staying here when we come to Las Vegas.  It is just off the strip and easy walking distance to all the attractions, shows and casinos.  The benefit is that there is no lingering smell of smoke at this no smoking venue and no crowds or noise.  The staff is super helpful and attentive and when something needs fixing they are right on it.  The suites, even the studio are luxurious and well appointed.  We love staying here and highly recommend it for families, couples, friend groups, everyone!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 15,
        "expertise": 0.003722480647165,
        "user_cities_visited": 11,
        "review_days": 0.016976998904709002,
        "helpful_class": 2,
        "review_text": "Union square location was brilliant. Restaurant/bar was great, friendly helpfull staff and the food lovely. Breakfast each morning set us up for busy days ahead. Hotel itself, we were in the older section, room was a bit dated, but it was certainly clean and had what we required. Hotel staff friendly and helpfull, which all made for a great stay. Would we stay there again, a definite yes, it has everything you need for a stayin San Fran."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 97,
        "expertise": 0.004210080911701,
        "user_cities_visited": 582,
        "review_days": 0.194414019715224,
        "helpful_class": 1,
        "review_text": "I am a Gold Member of Marriott and used to stay frequently at this hotel.  On my most recent visit I phoned the hotel earlier in the day and was promised a room in my preferred location.  When I arrived, that room was not available and it took much discussion with the desk clerk to find a room in an acceptable location--I did not want the second floor right above the lobby or a room that faced the street, as the rooms that face the courtyard are much quieter.At about one in the morning I awoke due to discomfort in breathing. I realized that the air coming from the ventilation system was much too dry.  I tried turning off the ventilation, but that made the room too cold as even in May heat is often needed in San Francisco hotel rooms at night.I did not call the front desk as a visit from an \"engineer\" at that hour would have awakened my companion who usually can sleep no matter what, unless someone is entering the room  Likewise, due to not being alone, I could not have changed rooms even if another room had been available. I ended up not getting back to sleep at all that night, going to breakfast as soon as the dining room opened, and paying almost thirty dollars for a mediocre buffet.  I usually am not a breakfast eater, but staying awake all night made me hungry and breakfast was needed on this morning so I could go about my day's planned activities without falling asleep due the nearly sleepless night.  That was a considerable amount of money spent that I had not anticipated having to pay.I was disappointed that when I received a free drink coupon at the front desk on check in, I was not informed that it was not valid for what seemed to be about half of the offerings at the bar.  If my companion and I had known that, we probably would not have visited the bar.  It was annoying to have to give money to the bartender when we thought the drinks would be free.Be aware that only valet parking is available at this hotel and that it costs over fifty dollars a day.  Street parking is usually available within a two block area around the hotel, but read the signs carefully to avoid being towed or receiving a citation.This hotel does not have the facilities or ambiance of a full-fledged Marriott and should be downgraded to a \"Courtyard by Marriott\", the presence of a hotel of that group within about two blocks notwithstanding.  (I have never stayed at that Courtyard.)I did not discuss these issues with the desk staff upon checkout as the desk was very busy and I did not want to include an argument in my day's activities.  Essentially I was too tired to argue with a busy clerk.  I might have decided to discuss matters if the desk staff had been more welcoming when I checked in.This is the only Marriott property of any category where I have encountered unpleasant desk staff.I have stayed at almost one hundred Marriott properties of various categories and so far as I can recall, this is the first negative review I have ever written about one."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.033406352683461,
        "helpful_class": 0,
        "review_text": "I have been bringing my girlfriends here for\" girls weekend downtown Chicago\" for years and I feel like I am coming home when I arrive.  The hotel is clean, safe, and in an EXCELLENT location for shopping, restaurants & entertainment! You cannot beat the FREE parking also!!"
    },
    {
        "user_review_posted": 279,
        "user_total_helpful_votes": 86,
        "expertise": 0.00138615513785,
        "user_cities_visited": 585,
        "review_days": 0.47809419496166405,
        "helpful_class": 0,
        "review_text": "We were two mature couples and prefer a quiet hotel with good facilities; this delivers. The rooms we had were large and comfortable and also quiet. Our service from the staff was courteous and our one problem was the early check out which got messy. WE used th restaurant for breakfast only and all was well with the food and service"
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 119,
        "expertise": 0.003229162082506,
        "user_cities_visited": 172,
        "review_days": 0.47864184008762306,
        "helpful_class": 1,
        "review_text": "We arrived 11th May During a downpour, luggage was put into the hotel and reception was very courteous, being a member of the Fairmont Presidents Club you would get free WI-FI. We had a room on the 7th floor which was large, very clean, bed and pillows were the best we have slept in, bathroom toiletries were replenished every day. Coffee making facilities also. We did have an issue of a dog barking for quite sometime, not the dogs or the hotels fault, the owners of the dog left him on his own, bad on them, the assistant front office manager Eren, upgraded us and threw in an evening meal for our inconvenience, well beyond their hospitality, thank you. The patio at the back of the hotel is nicely laid out and comfortable, bar area very comfortable, staff were exceptional. The Fairmont is a 20 minute walk to The White House, 25 minutes to Washington Memorial and 30 minute walk to Capitol Hill and Lincoln Memorial, 40 minute walk to Arlington Cemetery. The restaurant serves quality food. There are plenty of eating areas near by, Starbucks and Walgreens. Would Highly Recommend this hotel"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 33,
        "expertise": 0.0036155182456650004,
        "user_cities_visited": 221,
        "review_days": 0.6095290251916751,
        "helpful_class": 1,
        "review_text": "We love Oahu and have been there on 3 separate occasions staying at five star hotels. We chose The Modern because Waikiki can get a little hectic and we wanted to be able to retreat but also be close enough to walk in.We are so happy we chose this hotel!Pros:* The staff are all extremely friendly and happy* Nice and new modern rooms with great lighting. We had a standard city scape room but had views of the marina* The best Mai tai's I've had!* Clean and quiet pool  - you don't have to fight for a lounge chair* Great gym, a little small* Friends with benefits membership is free and gives you a heap of extras like a $100 voucher to use at the food and beverage outlets (awesome!!)* Ravish restaurant was amazingly deliciousCons:* Food by the pool was a little average* We stayed on level 8 and we could hear the nightclub downstairs. This was on the Thursday night only...i believe this is only an issue in weekends and to be fair it wasn't crazy loud there was just a constant sound of bass. I'd ask for a room on a higher floor or on the other side to avoid thisWe're already planning to come back for our wedding and put all our guests at The Modern!Thanks guys"
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 62,
        "expertise": 0.00235690783821,
        "user_cities_visited": 317,
        "review_days": 0.21631982475355901,
        "helpful_class": 0,
        "review_text": "Came to town for Chicago restaurant week and stayed here for the first time and have to say it was a great experience. From the great staff at the front desk, to a nicely furnished room to the great location on State in the heart of River North, what's not to like. When we checked in the very friendly lady at the front desk informed us of the free wine tasting that was just about to end, very nice touch. The rooms are very well appointed. The price at this time of year was VERY reasonable, but wonder what it's like during the summer season.Their staff even turned a small negative into a good experience. They only have 2 elevators going to the sleeping rooms and as we were leaving the 9th floor on Sunday morning it was taking a long time for one car to get to our floor, then finally one shows up and it was completely full and we couldn't get on. Then I notice a sign that says they are having maintenance on one of the cars, so that would mean a long wait for that earlier car to make it back again and who knows if it'd be full. The sign did say there was another elevator available but wasn't really clear as to where it was. One of the staff just happened to come by, I think he was with the maintenance team, and was very nice in not only showing us where the other elevator was, it's a residence's elevator, he also gave us very clear directions how to get to the lobby when we got downstairs. Once we got down his directions were perfect and the check out process was very quick and efficient. I will definitely consider this hotel again when back in town."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 17,
        "expertise": 0.0007771169317760001,
        "user_cities_visited": 122,
        "review_days": 0.573932092004381,
        "helpful_class": 2,
        "review_text": "Overall the place is nice, off the strip and easy access to downtown.  The staff to check us in and out was wonderful.  The room while small was nice.  Did not enjoy the location of the bathroom - we had our children with us and the only access was through the bedroom, inconvenient to say the least.  Time share presentation was supposed to be 2 hours, took over 3. Liked the guy but be considerate of my time, and he was so offended when we were not interested I was surprised - not sure I would stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9315443592552021,
        "helpful_class": 0,
        "review_text": "Nice, clean rooms.  Friendly Staff.  Fun place to stay.  So enjoyed Steve Connollys show, one of the best and reasonably priced shows we have ever seen.  If going to Vegas please see this talented man's performance."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 25,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 63,
        "review_days": 0.20810514786418402,
        "helpful_class": 0,
        "review_text": "I absolutely loved the location of the hotel: walking distance to the BTS, skytrain, Terminal 21 mall. The staff at the hotel was very professional and helpful.Food vendors set up around close to the hotel during lunch and dinner, for 20 -40 Baht you can eat local food and mingle with the locals. the breakfast at the hotel offers a big variety from local food (noodles, rice and thai soup) to omelettes, cereals, fruits. We always looked forward to breakfast. Our room was very clean, quiet and had a great view. my friend didn't really like the mattress but i had no complains. slept like a baby. I booked a massage and body scrub at the spa. Spent 2 wonderful hours there.Loved the hotel so much, we going back this year!!!"
    },
    {
        "user_review_posted": 163,
        "user_total_helpful_votes": 25,
        "expertise": 0.0006342785234100001,
        "user_cities_visited": 37,
        "review_days": 0.593647316538882,
        "helpful_class": 0,
        "review_text": "We went with our friends ...good location and nice hospitality ....rooms were good and quite spacious ...services were better ...food was also good ...high five to the hotel ....the lounge area and pool area was awesome"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 13,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 57,
        "review_days": 0.037239868565169004,
        "helpful_class": 2,
        "review_text": "My family and I were traveling to Vegas to spend the weekend with my in-laws and needed a place that would accommodate 7 people, including 2 young children. I was weary to book this place because in all my years of traveling to Vegas I have never heard of this place. I was pleasantly surprised! It is hidden between the Bellagio and the Cosmopolitan and you would never know it was there if you weren't looking for it. THE LOCATION IS WORTH EVERY PENNY! You couldn't ask for a more central spot on the strip at such a great price. The condo setup was wonderful and the rooms were very comfortable. We went in the winter, so we didn't use the pool but we're told you can use the Bamboo Pool at the Cosmopolitan when you stay at the Jockey Club. Another plus to this place is there are no resort fees!! You park in the Cosmopolitan parking garage and can even take an elevator from the Jockey Club into the Cosmopolitan casino.I would definitely recommend this to anyone traveling with a larger group and/or family. You will save money and love the location."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 9,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 11,
        "review_days": 0.21193866374589201,
        "helpful_class": 1,
        "review_text": "I stayed at the Beacon for a long weekend with a friend. We arrived in pouring rain and the staff could not have been more accommodating. They showed their welcoming spirit from the moment we walked in.We had oceanfront rooms which were spacious and very clean.I would definitely come back here the next time I'm in South Beach."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 146,
        "expertise": 0.008749862076575,
        "user_cities_visited": 74,
        "review_days": 0.663745892661555,
        "helpful_class": 0,
        "review_text": "Greetings Travelers:When I was going to take my Alaska cruise I stayed at this hotel. The lobby area was clean and well decorated. Upon arriving at my room it was very clean and the view was impressive. The staff in general was friendly. A negative point that stood out is that the restaurant closed very early and they didn't have great variety for dinner. The hotel has a very good location near the Space Needle and the Cruise Port. My overall experience was very good and I would surely recommend it."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 10,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.046002190580503005,
        "helpful_class": 1,
        "review_text": "We stayed at the Kahala Resort for 4 days for a short visit to Honolulu.  We wanted to avoid the business of Waikiki and the Kahala fit the bill.  In addition, the amenities and staff made the stay very pleasant.  Great beach, restaurants, and even a shuttle to shopping and downtown.  The packages were attractive as well, and we too the breakfast inclusive package.  Great European style buffet.  Would definitely visit again."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 3,
        "expertise": 0.00018095553348700002,
        "user_cities_visited": 23,
        "review_days": 0.35980284775465504,
        "helpful_class": 0,
        "review_text": "At a rate of $500 a night you'd expect something a bit special? Room was spacious and quiet. Bathroom is worse than an old embassy suites with sink outside main bathroom and open to main room. At half the price I'd give it 5 stars but at this price sorry just not value."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 6,
        "review_days": 0.45947426067908,
        "helpful_class": 1,
        "review_text": "everything is good. location , service with smile face from staff . easy to check in and check out .btw... u can apply be member CentaraThe1card and you will get what you want ^^  trust me ..xoxoand thanks to upgraded our room to a suite on the 48th floor  with Club benefits"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.284775465498357,
        "helpful_class": 0,
        "review_text": "I have stayed here in the past we always placed by next ice machine when you have tons rooms available. I don't like how they treated my  party at check in and check out. I would never ever stay at Palms Casino! When I tried calling hotel mgr  I was hanged up on!Cons-Basics ChannelsNo Coffee PotWeed Smokers!!Resort Fees  (Shuttle doesn't run all day) (The pool closes at 6pm)No Free WifiBuffet lack variety omelet maker had cocky attitude !!Dead Resort everyone stays  at  the strip etc!!Rude staff back talk!!Kenya housekeeping doesn't place request for service hand call front desk.Pros-QuieterMovie TheaterAmenitiesBeds"
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 50,
        "expertise": 0.001128157320525,
        "user_cities_visited": 251,
        "review_days": 0.5920043811610071,
        "helpful_class": 1,
        "review_text": "We visited this hotel almost everyday during our recent two week trip to Hawaii.  It's a budget hotel located on a side street of the Kuhio Ave.  The location doesn't seem that pleasant at night but is fine during the day.  The room that I visited was old but relatively clean and large.  The AC was functional and the mattress was decent.  The kitchenette was nice and we made full use of it.The housekeeping service was unexpectedly disappointing.  After a incident with them, we complained to the front desk and they took care of it quickly."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 3,
        "expertise": 0.0006562251374870001,
        "user_cities_visited": 2,
        "review_days": 0.9485213581599121,
        "helpful_class": 0,
        "review_text": "Amazing resort where nothing is to much trouble. Facilities are great, comfy beds and pillows, plenty to do and a great place for onsite food and beverages. An amazing breakfast view, then lunch and onto to the evening entertainment while having a beer and a feed. Highly recommend!!"
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 10,
        "expertise": 0.000685547253017,
        "user_cities_visited": 32,
        "review_days": 0.470974808324205,
        "helpful_class": 0,
        "review_text": "I was fooled by the price although it wasn't low . The room is very very very narrow that you one person can't even move , how about two ?!!The hotel is getting renovated and changing into another chain hotel.The housekeepers are very rude , they kept slamming the doors of the rooms they were cleaning and considering the sleeping neighbors.The neighborhood is fine , almost every thing you need is available around."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "Great location. Wish something could have been done about a group of protesters that woke me up Saturday morning. Other than that the hotel is very clean and beds are comfortable. The building is well taken care of"
    },
    {
        "user_review_posted": 201,
        "user_total_helpful_votes": 81,
        "expertise": 0.001846115335273,
        "user_cities_visited": 106,
        "review_days": 0.260679079956188,
        "helpful_class": 0,
        "review_text": "For this \"level\" of hotel there are a lot of pluses!  First, the service is outstanding. They seem to actually care and the rooms are clean. They do have security and though this is just off the strip, I think it feels \"somewhat\" safe (well as safe as you can feel in downtown Vegas).  The rooms were nice for what the hotel is. Mattresses in good shape, clean, fairly new feeling....all is good...except the airplanes flying over 2 a minute. If you can tune that out, then I recommend for the lower end budget travelers. Also, I think it is great as there is no parking fee and then you can take your car to valet parking at the big hotels for the shows and easily get in. There were no valet charges at MGM, Rivera, or Bellagio, when we went....so it was very nice. We had our own transportation and an inexpensive hotel very close by. It worked."
    },
    {
        "user_review_posted": 623,
        "user_total_helpful_votes": 163,
        "expertise": 0.00115988508477,
        "user_cities_visited": 565,
        "review_days": 0.6484118291347201,
        "helpful_class": 0,
        "review_text": "What I liked the most about this place was the location, being close to the beach and close to Internationally renowned stores and FABULOUS restaurants, and receiving a great morning breakfast that was included with the room price. What I disliked was the lack of closet space and not having AC our first hot night - the hotel did a fast and excellent job fixing this. I would definitely look at staying here again. Aloha."
    },
    {
        "user_review_posted": 187,
        "user_total_helpful_votes": 75,
        "expertise": 0.0018368154941550002,
        "user_cities_visited": 195,
        "review_days": 0.5668127053669221,
        "helpful_class": 0,
        "review_text": "Good hotel with perfect location. Main attractions are a few steps away - the Bellagio Fountains, Ceasarw Palace etc. Wallgreens is just next to the main entrance so it is easy to grab some snack. Rooms are spacious and nicely furnished. Good one if you are about spending money on the games rather then on the s\u0142abiej rooms."
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 131,
        "expertise": 0.0054200307989,
        "user_cities_visited": 400,
        "review_days": 0.8307776560788601,
        "helpful_class": 1,
        "review_text": "My first stay here, and we enjoyed a 2-night stay this time. The staff were very good. The breakfast was great. We didn't use the pool, but it looked very nice. I loved the old tuk tuk in the lobby.The main draw for me was the family room, with a king-size bed and a bunk bed. The bunk bed was about the same size as a double (top and bottom), with guard rail, and was a very big hit with my two boys. Seriously, why don't more hotels offer these? And advertise them?!Loved our stay. Recommended! Thank you."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.4052573932092,
        "helpful_class": 0,
        "review_text": "the location is not good,but hotel has provide the tuktuk to terminla 21.but if u want to back to hotel,u need to call hotel.but overall,the hotel is best.dinner i call the room service ,the dinner is not expensive ,it can pay cash."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8877327491785321,
        "helpful_class": 1,
        "review_text": "For my moment at check-in things went from bad to worse. I talked to the hotel manager, Ms. Francine, about several of my issues and she did nothing to improve my situation.For anyone thinking of using this hotel, I would suggest you read the negative reviews on tripadvisor very seriously. This is an extremely outdated hotel and none of the rooms even have A/C or heat.  When I asked about heating my room, the front desk said that can bring me a plug-in heater or a plug-in fan.  Isn't this 2019?  What hotel brings you a plug-in heater?My room smelled like paint.  In fact, it appears they have re-painted the room over-and-over-and-over again where there must be like 50 layers of paint.  They also painted over all the outlets, so in order to plug in your phone/computer, you have to unplug all your lamps OR charge everything in your bathroom.NO hot water.  This was by far my biggest complaint.  I asked to change rooms as 5-days of no hot water is no bueno. They did nothing.  I complained several times.  They did nothing.I talked to the manager, Ms. Francine, several times, and she was unprofessional and downright rude to me claiming this is an old hotel and lots of people complain about it.When I called to have someone come up to help me find outlets in my room that worked, nobody ever came (even after I called the front desk 4-times over a 3-hour period).I've never felt this way about a hotel.  This was by far the absolute worst hotel experience I've ever had in my life."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 25,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "I\u2019ve stayed here several times and enjoyed every stay. The staff is very attentive. Your very close to many of the best attractions in SFO. If you\u2019re a beer lover, there\u2019s a great bar almost adjacent to the hotel that has about 100 beers on tap (Jack\u2019s)!I highly recommend this hotel."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 7,
        "expertise": 0.00130567508919,
        "user_cities_visited": 15,
        "review_days": 0.5394304490690031,
        "helpful_class": 0,
        "review_text": "Great location just 100metres from Waikiki Beach. On the routes of public transport. Helpful staff. Breakfast average but gets you started. Don't get the the 01 rooms as the airconditioning is beside the bed. Staff upgraded us with no hassles and costs. Excellent value for money. ABC Store across the road."
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 24,
        "expertise": 0.000988884933349,
        "user_cities_visited": 508,
        "review_days": 0.069550930996714,
        "helpful_class": 0,
        "review_text": "If there is a Hilton Garden Inn at our destination; we always choose to stay at one.  So, this particular trip we visited the Magnificent Mile and the hotel itself was Fabulous.  We stayed on the 17th floor and our room had a great view!  The staff was friendly and very helpful.  The only thing I didn't like and it was a definite NOT LIKE was the parking.  The parking adjacent to the hotel is NOT owned by the hotel and it's $60/night for overnight parking.  They don't offer parking vouchers because the hotel isn't affiliated with the parking garage.  Perhaps they should be affiliated at the price of the hotel room PLUS Parking....it's a definite NO for our family.  We are not going to stay there again due to cost.  However, it's a sweet hotel if you fly in and take the Metro.  We walked to Eggsperience Pancakes and PF Changs; two great restaurants within walking distance.  We also walked to Rainforest Cafe and up and down the Magnificent Mile including the Water Tower Place.  There is a grocery store that is very nice if you happen to need something; it's right around the corner literally.  Again, I absolutely LOVED this hotel and I love HGIs but I probably won't stay here again due to the fact we drive everywhere and parking is a premium at this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5043811610076671,
        "helpful_class": 0,
        "review_text": "The property and staff were great.  I loved the location.  The hotel exceeded my expectations.  The arrival and departure was smooth.  The minibar had a lovely selection.  The gym was great.  And I would stay again.  Thank you!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 1,
        "review_days": 0.445235487404162,
        "helpful_class": 0,
        "review_text": "Location is good; decor campy; room was updated, spacious, with microwave, sm. fridge, NO cable TV. Overnight I had a sore throat, bought aspirin, vit C, struggled to stay well next 3 days. Noticed black mold inside/on bathroom ceiling, walls, floor edges, a filthy room AC and hallway air ducts; 2nd flr elevator door is covered with mold; explains funky smell others complained about. A guy with a bleached rag wiped off the mushroom growing out of the ceiling, but I still had to load up on allergy meds. Most of our nights, we were disturbed, twice the Office banged hard on our door at midnight to be sure we paid, woke us and everyone on the floor - OUTRAGEOUS; different night, a violent fight requiring Police; high heels on hard floors noisy all hours; difficult to sleep.  Our complaints about the mold were ignored; when we asked for a room without mold, they tripled the price, told us to leave.  The hotel needs a good cleaning, top to bottom, also needs some mold remediation."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.413472070098576,
        "helpful_class": 0,
        "review_text": "Loved the room, the turntable and LP's were a really nice touch. Had a fabulous meal at Cleo. Location was excellent. We truly loved our stay in this beautiful hotel. At  check in we  were offered some delicious Sangria that really hit the spot."
    },
    {
        "user_review_posted": 179,
        "user_total_helpful_votes": 58,
        "expertise": 0.0014627588260200002,
        "user_cities_visited": 42,
        "review_days": 0.911829134720701,
        "helpful_class": 1,
        "review_text": "My first stay at the Cosmopolitan and I give it a big thumbs up. The rooms are spacious and clean and many overlook the Bellagio fountains. Note -very few rooms have bathtubs -the standard rooms are walk in showers - so plan  ahead if a tub is important.I had to pay extra to upgrade to room with a tub. There\u2019s a great collection of iconic restaurants - even though the  food feels a bit like second rate versions of the original, it\u2019s still a great set of choices. Easy walk to the tram to Bellagio or MGM and walkways. Note reduced benefits for  Platinum members of the Marriott program -no free breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.231106243154435,
        "helpful_class": 0,
        "review_text": "Experience started out great from awesome help from Sara at check in. We mentioned how hot it was outside and Sara gave us bottles of water! Really nice of her to do that. She put us in a great room with a great view. Location is close to shopping and restaurants.Room is as expected"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "Hotel is comfortable and elegant, BUT we had to wait till 4pm to get into our room which was \u201cguaranteed\u201d to be ready at 3.  This was not good because my daughter and I then had to rush to get ready for a wedding.  The next day we had to wait over a half hour for the valet service to bring up our car. BAD service for an expensive hotel."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 18,
        "expertise": 0.0013222560473760002,
        "user_cities_visited": 31,
        "review_days": 0.738773274917853,
        "helpful_class": 0,
        "review_text": "Wow! One of the best views I\u2019ve ever had! I woke up in the middle of the night to see the ghostly image of Coit Tower in Telegraph Hill quietly glowing in the dark. It was mesmerizing! In the morning we could also see part of the bay. I love seeing the sailboats silently glide by...its very calming and therapeutic.The rest of the hotel was very nice. The usual Hilton standards. :) The only downside was that the windows were very dirty. Also parking is expensive but that\u2019s to be expected in SF.The location was interesting, close to or in Chinatown, we had to walk about 15 minutes to get to Union Square.I got a great deal on this hotel at Hotels.com ($199 a night) so if that deal comes up again I would definitely stay here again!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 75,
        "expertise": 0.005669309542199,
        "user_cities_visited": 107,
        "review_days": 0.712486308871851,
        "helpful_class": 0,
        "review_text": "My wife's purse was stolen from the room between 10am and noon, while we were swimming. Hotel management and security say they are looking into it, but already a charge was made with my debit card at a 7-11 and I had $200 in the purse as well as car keys.Hotel security won't release any information to me, only to the police."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.141292442497261,
        "helpful_class": 0,
        "review_text": "I was happy and very satisfied with the experience at the hotel. The staff was friendly and did everything they could to make my stay enjoyable. The cost was very reasonable, room was really nice, and I would stay there again if I ever visit D.C. again. The hotel is in a convenient location. It is close to the Metro station, which is Van Ness UDC.  The surrounding area has a dry cleaning next door to the right and a very nice restaurant next door to the left, with stores in the nearby area."
    },
    {
        "user_review_posted": 258,
        "user_total_helpful_votes": 62,
        "expertise": 0.001056343750507,
        "user_cities_visited": 465,
        "review_days": 0.9277108433734941,
        "helpful_class": 1,
        "review_text": "Excellent location across the street from the beach, very friendly staff. Great Cuban restaurant on site.  You can rent bikes for $5 - all day!  There is a Tommy Bahamas beach cart in your room with chairs, towels, cooler....just roll it to the beach...awesome.  And, free!  Highly recommend this place."
    },
    {
        "user_review_posted": 194,
        "user_total_helpful_votes": 85,
        "expertise": 0.002016810163904,
        "user_cities_visited": 72,
        "review_days": 0.911829134720701,
        "helpful_class": 0,
        "review_text": "So I think spending $689 plus taxes etc for a room without a walk in shower is ridiculous. What you get is a bathtub and grimy shower curtain instead. Come on Ritz Carlton. Not acceptable.Food Cr\u00e9dit. This was left off my bill by accident and was only added at my request.Restaurant. Nice staff, but very slow.Room service. Super slow.Gym: Outstanding. Spacious With good equipment. Above average for a 5 star hotel.However my overall rating is based on what a 5 star experience should be and you don\u2019t get that at this Ritz Carlton!!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 55,
        "expertise": 0.0045742182887420005,
        "user_cities_visited": 52,
        "review_days": 0.044359255202628005,
        "helpful_class": 0,
        "review_text": "This hotel is a great place to stay in Las Vegas if you prefer a hotel WITHOUT the noise of slot machines and it does not take 1/2 hour to get to the room.If you are a family of 4 - you can book the Villa with 2 bedrooms, which is much better value then booking 2 separate rooms.Very close to the strip."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 16,
        "expertise": 0.005068226120857,
        "user_cities_visited": 6,
        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "Looking for a place to stay, 2 rooms with 2 beds each. Road Trip Family Vacation. This was our first stop. This hotel has been remodeled, previously known as Fitzgerald's. It's not bad. Right on Fremont Street for some old and new Vegas fun. FYI, Fremont Street not necessarily for kids. Still half naked people and obvious druggies hanging about in the middle of the day.The hotel was fine. We checked in late, so they did not keep our requested and prepaid Non-Smoking rooms. That was a bummer and whatever did not stay in the suitcase did smell.Aside from this, the hotel itself was not too bad. Might stay again in a pinch, mostly to check out the newer pubs we were referred to by a local bartender that are popping up at the beginning of Fremont, or in that area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "First time at this Loews. Excellent location. Walk to Navy Pier and Michigan Ave. But even better than that was the people...every single Loews person we came into communication with was beyond helpful. Excellent. Great overall experience."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 18,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 20,
        "review_days": 0.744249726177437,
        "helpful_class": 0,
        "review_text": "We had a phenomenal time at the Park Hyatt Dubai. In my opinion, it is the one of the nicest hotels in Dubai and does most of the things very right: Beautiful, spacious rooms, a nice view, very good service, great staff and a beautiful location. Staying here, it is a safe bet to have a great time in Dubai.Location:In my opinion, on of the best locations in the entire city in the midst of a golf course, Park Hyatt feels like an oasis of green in a bustling city. Still, it is very conveniently located, close to the airport but no noise at all, Deira City Centre Mall close-by and also well connected to public transportation. The only point you need to know is, that it takes 20 minutes to get to the downtown area around Burj Khalifa and Dubai Mall and 40 minutes to the Palm, Mall of the Emirates etc.Check-In:Although arriving late, check-in was a breeze. We quickly received our room keys and a friendly associate escorted us to the room. This might be very helpful if you are here the first time, as the hotel covers a huge area and can be a bit of a maze if you are not yet familiar with the layout.Hotel and Room:The hotel is absolutely gorgeous and has a Moroccan designed theme, a lot of Arab design elements can be found everywhere, like the blue domes and the mosaic tiles that covers the floor. Everything is indirectly lighted and so well thought-through. It feels very cozy and homely, perfect, if you are traveling as a couple. The hotel is placed in a beautiful location, a lot of green, gras and water, due to the close proximity of the nearby Dubai creek.The rooms a large, spacious, in good condition and spotless clean. Everything feels airy and bright. Our balcony faced the creek and the downtown skyline in the distance. There were two comfortable chairs to relax and another one to work on, together with a small desk, that was combined with a console which was fixed to the wall. There was a Nespresso machine in the room and complimentary drinking water. The bathroom was great, it featured a soaking tub and a huge shower with excellent water pressure. The only problem here are the misplaced mirrors: Since the bathroom opens towards the room, the mirror is placed on either side of the sinks. When I was not wearing glasses, I couldn\u2018t see myself clear because they were so far away. There was a huge walk-in wardrobe with all necessary essentials. All necessary amenities were available but cannot be compared to the amazing Herm\u00e8s amenities you get at Sofitel.Hotel Facilites:The pool was very nice, covered by palm trees and lined with comfy lounge chairs, it provided a very nice place to spend some time in the Dubai heat. The gym was well equipped for a hotel gym and all equipment was well-maintained.Breakfast:Breakfast was served at Brasserie du Parc, the hotel\u2018s all-day dining restaurant. The decor was very stylish, their lamps are absolutely gorgeous ;). Everything we tried was of high-quality and tested fresh. They prepare egg Benedict on order and it was amazing. They offer all types of cuisine, from Western to Indian to Arab and everything is well executed (well, apart from the Granola which tasted a bit soggy, like it had been exposed to humidity for a bit too long. What stood out here was the amazingly friendly Oshee, who was our host. She was so charming and welcoming and remembered our favorite drinks after day one. How cool is that, if you don\u2018t even need to order anymore but just get your drink waiting at the table. She really walked the extra-mile and I hope Park Hyatt knows that their staff makes the experience that counts and cherish their great associates.StaffNot only Oshee was a gem, all associates we interacted with was absolutely great and made our stay really memorable. They were all extremely friendly and polite. What really made my day was the birthday cake I received as a gift from the hotel. So cool and really out of the ordinary. Thank you so much again, Park Hyatt team! Also, we ordered ice on our first night, and starting night two, we always found an ice bucket waiting in our room when we returned from sight seeing.All in, the Park Hyatt is an amazing hotel. Everything is great, but especially their staff makes the difference. If you want to have a good time in Dubai, stay here, you cannot do wrong!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.41730558598028406,
        "helpful_class": 0,
        "review_text": "I found this hotel to be very small, but clean. not a lot to do at the resort. Maybe it would have been better if I were there during better weather. (I was there in January) The nightlife was very good. The restaurants were OK. The casino, although very small was actually quite fun and a nice respite from the cigarette smoked filled larger casinos on the strip (which made me gag). The beds were average in comfort. I was here for a business trip. We ended up spending quite a few hours in a windowless room. Casino dealers were friendly and helpful. Resort staff were accomodating for the most part. We had a large group of people scheduled to arrive (about 600) and there were not prepared for us at check in."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8521358159912371,
        "helpful_class": 0,
        "review_text": "Great Location to Fisherman's Wharf and all transport including Hop on Hop Off Buse TerminalEasy walking distance to ferry terminal and all Wharf precints.hop on a bike, included in the Hotel costs and ride or walk to all the tourist attractions close by"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.5542168674698791,
        "helpful_class": 0,
        "review_text": "There are very thin walls at this hotel. Not only could we hear guests staying in the room next to us talk, they could also hear us and we were asked by security twice to \"whisper\" in our rooms due to thinness of the walls."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 11,
        "expertise": 0.0016697929309640001,
        "user_cities_visited": 19,
        "review_days": 0.639101861993428,
        "helpful_class": 0,
        "review_text": "We recently stayed at Ellis Island Hotel and Casino over the NASCAR weekend.  Check in was much easier than Strip hotels, Casino was friendly.  Room was clean.  Our first room had a TV that didn\u2019t work and they quickly switched us. We went 2 days without having our room made up (partially because my son slept in past 10 each day).  When I mentioned this they quickly made up our room.   My only suggestions are to eliminate the resort fee.  I think its a joke that any of these hotels charge this fee.  The breakfast is not worth the extra fee and I\u2019m really not sure what you get for 20/night.  Overall, it was a great value and great stay."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 20,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 63,
        "review_days": 0.522453450164293,
        "helpful_class": 1,
        "review_text": "First off, we'd go back.  No hesitation.  Good hotel.  Great location.  If you dig around, you can probably find a nice price.  Nice staff.  Nice valet.  Good room.We were in town for a girls lacrosse tournament.  Spent a night in the 'burbs.  Decided to head into town for dinner at the Shanghai Terrace.  Wanted a nice and easy place to stay.  Knickerbocker totally fit the bill.Just be prepared.  $68.00 to park the car.  Yowza.  That's some spendy parking!!"
    },
    {
        "user_review_posted": 1534,
        "user_total_helpful_votes": 1441,
        "expertise": 0.0044502332722080006,
        "user_cities_visited": 621,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "The location at the heart of Fisherman's Warf is superb. Very central yet quiet. The check in desk is tiny and the place gets busy on weekends so the wait can be long. Free welcome drink at bar in the evening. The rooms have been redone and are nice but small. But the hallways are being redone and there is plastic and paint over the floor, also note that you can't lie in due to worker's noise in the morning.WIFI free and reasonably fast but to access the free WIFI it is easy to make a mistake and select the chargeable high speed WIFI by mistake.You get free access to a 24 hour gym across the street. They run some type of activity every day like Friday night outdoor movies.Note that the property is one of those that charges an amenity or resort fee in addition to the room rate to artificially pretend the room rate is lower than what it is. I don't like such establishments.I thought the room was pricey for what was offered but I stayed over Pride weekend. Rates will probably rise when renovation work has been completed.Service was okay. Not bad not great either though. Mostly because they were so busy."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 8,
        "expertise": 0.0005593032679290001,
        "user_cities_visited": 20,
        "review_days": 0.9178532311062431,
        "helpful_class": 0,
        "review_text": "The location is the best thing about this hotel. My grand kids were expecting a pool they could swim in but it was only 3 feet deep and quite small. The menu was not kid friendly but there are plenty of fast food places within walking distance. The area is clean and safe during the day. Many homeless tents near and some hanging out on the sidewalk near the 7-11."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 19,
        "expertise": 0.004744565817058,
        "user_cities_visited": 18,
        "review_days": 0.6018619934282581,
        "helpful_class": 0,
        "review_text": "So I truly enjoyed my stay at the Hilton Garden Inn in DC. The room was lovely, the restaurant on the 2nd floor was nice and guest services were nice as well. I truly loved how warm the room became when I turned on the heat.The beds were so comfortable! The overall decor of the room and hotel was nice. Restaurants next door to the hotel are pretty good as well. So, I like to inspect every hotel I stay in (for bugs, dust etc.). I didn't see any bugs, but I knew there were spiders because of the webs in the corner ceiling. What really made me not give this hotel a 5 star was the amount of dust I found behind the heating vent when I opened it (pictures to follow). If I had bad allergies I would've had a swollen face because the amount of dust that was layered on that filter looked as if it were there from 12 months prior. The vent in the restroom was very dusty and some of the wall paper was coming undone. Before I left I called the front desk to send up the manager and they came and changed the filter immediately. They were very receptive and thanked me for pointing out the issues. I give them a 4 star because I really like the room, but I could do without the dust and webs. Would I go back again? Sure, I would inspect the room again and ensure everything is top notch before settling in."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 5,
        "review_days": 0.17360350492880602,
        "helpful_class": 2,
        "review_text": "I was booked for a four night stay in July 2015 with my husband and child. We checked in very late and the Night Manager was appallingly unprofessional, rude and sexist. The reservation was booked in my name but he refused to communicate with me telling me instead that he was speaking to my husband not to me! Anytime I attempted to talk to him about my reservation and checking in, his rude, misogynistic, condescending response was \"Oh woman!\" If it wasn't past midnight I would have left then and found other accommodation; however, we had just driven more than four hours to Washington DC with our young child and were tired. I made reservations immediately for another hotel and checked out the next day. I reported the Night Manager to the General Manager the next day, and he and his day staff were very apologetic and sympathetic in their handling of the matter. However, the damage was done and I refused to stay. Additionally, the premises are very run down. There was peeling paint on the walls and ceilings. Old, rusty stove hubs and broken cabinets. The bed was terribly uncomfortable also (I think it was a thin, coil mattress - horrible)! The GM agreed to refund me for the night I stayed at the hotel, as a good will gesture for the very poor experience we had. Chased up on the refund for three months before receiving it! Just an overall poor and disappointing experience.."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 8,
        "expertise": 0.001507962779065,
        "user_cities_visited": 73,
        "review_days": 0.045454545454545005,
        "helpful_class": 0,
        "review_text": "Nice hotel,easy walking distance to Space Needle,Chihuly Glass Museum and exhibits at Seattle Center.Many close restaurants and Safeway in next block.We parked our car and did not drive.Monorail at Seattle Center takes you downtown.Pikes Place Market is about 6 blocks from there and 2 more blocks to waterfront.Rooftop deck has a great view!Staff was very friendly and helpful.Would stay here again!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 14,
        "review_days": 0.45673603504928806,
        "helpful_class": 0,
        "review_text": "Nice alternative to the strip hotels. We had six sisters sharing a 2 bedroom with 2 sofa beds and 2 kings.  Nice kitchen area and sitting area.  Small store area but stop at the CVS or Walgreens instead - $4 for a $1 cup of yogurt.  Separate uber pickup spot which we used for trips to airport and to pick up rental cars. Although we had a discounted price, I thought they went out of their way to keep reminding us of the fact - no we couldn't stay in ONE of the rooms for an extra hour, yes we had to be next to the pool area with windows overlooking people sitting in their chairs, we had to deal with a sewer like smell for 3 days.  Every time we came back to the room, it smelled.  While after three days, they offered to move us, it seemed more difficult to get six of us together and out and into somewhere else.  They told us it was because the room hadn't been used in a while.  Gee, thanks.   Seemed to be typical Marriott corporate attitude.  Easy to walk across to Miracle Mile.  This is a vacation rental facility so it's not really  a hotel feel.  Cool board to watch for your car to come through valet, though!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.635268346111719,
        "helpful_class": 0,
        "review_text": "The hotel was lovely.  The linens were very nice quality and the beds were comfortable.  The staff was friendly and very accommodating.  The location was perfect for shopping and sight seeing.  We will stay here again!!"
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 29,
        "expertise": 0.001585953213715,
        "user_cities_visited": 191,
        "review_days": 0.467141292442497,
        "helpful_class": 1,
        "review_text": "Great location in the Theatre District of Chicago and only two blocks from Michigan Avenue.  This hotel is lovely, quiet, and the staff is friendly and attentive.  There are only nine rooms on each floor, so it is easy getting in and out of the hotel.  There is a luggage storage area if you have need of one.The rooms are well appointed and nicely decorated.  The bathroom has plenty of space on the vanity for all your toiletries, and plenty of towels.I would highly recommend this property, and when in Chicago would certainly stay here again."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 26,
        "expertise": 0.001958964841736,
        "user_cities_visited": 118,
        "review_days": 0.569550930996714,
        "helpful_class": 1,
        "review_text": "The hotel is in a good location...you can walk to the white house then continue to the Washington monument, Lincoln memorial and also continue to all museum...it might be a little far for some but its ok or possible to walk to all these place from the hotel. (another choice is take the subway which is not far from the hotel.Moreover there are 2 good restaurant that you can walk from hotel which is Shake Shack and Lincoln waffle house (this one walk 2-3 mins from hotel...open everyday since 5.30 or 6 am in the morning can have a yummy breakfast there.The hotel room might be a little old, but its really ....the room is cold but can not turn on the heater...there are also the sound of the air con which its like they open from the center...I ask them to get engineer to fix or shut down the air con as we are very cold and don't want the sound but I guess no one come to fix it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.7119386637458921,
        "helpful_class": 0,
        "review_text": "It is an excellent experience. Great hotel. Fantastic hospitality especially by the following names : Hussam, Arshana Nair, Morgane and Alina, They are so friendly and they are working in the horizon floor."
    },
    {
        "user_review_posted": 687,
        "user_total_helpful_votes": 223,
        "expertise": 0.0014655618659030001,
        "user_cities_visited": 768,
        "review_days": 0.17360350492880602,
        "helpful_class": 2,
        "review_text": "By far the best place to stay if you have shopping in mind, Centara Grand is attached to CentralWorld enormous shopping centre. The hotel is typical five star situated amongst the main shopping malls - Paragon, Palladium, Platignum (why all the 'P's), Central Chitlom, etc are only a short walk away as is the main Rumpini park. The caf\u00e9 situated on the ground floor is particularly good for light breakfasts when you don't want the massive buffet and for pastries and coffee when you need to unload your shopping in your room and refresh before beginning again. The accommodation is good and the views from the upper floors are excellent. We spent a long weekend there, returning to Vietnam with over 30 kilos of shopping and hardly left CentralWorld. Of course, CentralWorld has almost every kind of food imaginable, so we never found out what the hotel restaurants where like."
    },
    {
        "user_review_posted": 324,
        "user_total_helpful_votes": 138,
        "expertise": 0.0019574909787860003,
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        "review_days": 0.43428258488499405,
        "helpful_class": 1,
        "review_text": "what a pity! a beautiful hotel ..the old grand lady of honolulu. a beautiful stunning veranda with a nice restaurant and a huge banyan in the center......we can see robert redford walking by ...as the gran gatsby.....but- unfortunately it was a dream. the reality is - call it relaxed or call it bad taste- crowds of folks with a starbuck or whatever cup in their hand walks the beautiful hall in bathing suit or shorts up and down. only interrupted by one of the at least ten japanese  weddings that take place every day. so what could be the hotel oriental of honolulu is just a nirmal marketlace lacking education and style. no...we did not complain....i paid with my spg points but : room far too small, if people in neighbouring room wake up can follow the conversation. no double doors also permit to follow the conversations that take place outside the room. no shower gel on none of the two days only conditioner and shampoo. may be hotel ran out of shower gel? hairs in the shower. shower and taps have never been polished and look \" blind\" . What did you think of what people do in the gym? suppose training and sports. no changing room and no showers. in our case this meant you have to cross the whole hotel in sports cloths full of sweat until you arrive at your room. I would describe this as a typical example of what the hotel really is: rundown and an adminstrative chaos where everything goes. Send your manager to a swiss hotel school...this is not a youth hostel. by the way ...directly from the street everybody can enter the hotel without any control taking the side entrances near the christmas shop outside your hotel. no control , nobody there...once we saw a homeless person coming in and going to toilet. and why not...nobody cares. but you know what .....all this is not safe!Oh yes...sure your spa has changing rooms and sauna ...for an extrapayment of 45 dollars per day. besides your spa fees and massage prices that astonishingly are under the most expensive in the world ( 75 min massage plus tax and tip 240 dollars) there is no luxury in the hotel. what a pity as it is a great hotel.......but mislead......"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 159,
        "review_days": 0.49123767798466506,
        "helpful_class": 0,
        "review_text": "Nothing is great when communication is unclear and the attitude of service is a put on. One staff says one thing, another says another. The hotel looks nice on the photos but I'm never going to stay in this hotel. Just before my arrival, the mixed confused communication made me doubt it will add to an intended stress free trip. After hours on the phone, I felt the right thing is to just cancel all my bookings. I don't know what this hotel is rated 4 stars in many sites. I'd expect heaps better service and communication out of a 4-star hotel. Staff says one thing, floor manager says another. No interest in helping out to keep the customer happy where there is opportunity. Totally disappointing. Go elsewhere. There's plenty of other hotels in the area."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 13,
        "expertise": 0.001993453234764,
        "user_cities_visited": 19,
        "review_days": 0.503833515881708,
        "helpful_class": 0,
        "review_text": "Booked the Sofitel on Hotwire and it stated it was a 4.5 star hotel. I had never stayed at a Sofitel so I did not know what to expect. The location was perfect for us as it was 2 blocks from Water Tower Place. The facility was also nice and the staff were very welcoming.The Valet Parking was the most expensive I have ever paid for in chicago at $72 a night. The Valet told me that to park it myself it would be $50 in the lot next to the hotel. I went on Spot Hero and found it for $25 dollars a night and therefore moved my own vehicle.The rooms were nice however not what I would expect from a 4.5 star hotel. The bed was extremely soft and there was no top sheet on the bed but only a comforter which I found very odd.In all it was worth the value I paid for on Hotwire but would not be if I had paid full price."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 8,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.8811610076670311,
        "helpful_class": 1,
        "review_text": "I stayed in the hotel last month while on business and loved it. The hotel had a great vibe about it. The coffee shop in the morning and the bar in the evening were both great and bustling places that gave the hotel a feeling of a great place to be. The lobby is new that made it light and spacious and that feeling continues up to the room. Wifi, clean rooms, comfortable bedding all added up to a great stay. Would now be my go-to place when there next time."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 29,
        "review_days": 0.44194961664841104,
        "helpful_class": 0,
        "review_text": "This is a regular luxury hotel in Pratunam area. Compared it is better maintain and clean inside.The usual problem of such hotel is their lift programs, 6 lifts but only 1 will reach ground floor. Often crowded at lift lobby.For those staying at North Tower may be longer waiting and only able to transfer at level 11.Location wise is accessible to all Pratunam shopping mall.If any one questioning about transport will be using river boat to transfer to train or walking all the way to Centralworld for train ride.Another comment could be is this hotel occupiers are mostly asian chinese."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.526286966046002,
        "helpful_class": 0,
        "review_text": "Hotel was very nice, clean, all of the amenities. Customer service was not that great as far as giving good, clear direction. May have been bad timing on my part. But, the hotel was extremely nice especially for the value. I chose the package that includes parking. Parking was easy, well lit, and I felt safe. Plus, you come and go without additional fees. The parking system is very efficient."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.392113910186199,
        "helpful_class": 0,
        "review_text": "the rooms have been recently renovated and they are comfy and clean.  the staff have all been friendly and helpful.  we also love the location of this place.  right in the middle of everything, with most things within walking distance.  there are many wonderful restaurants near by.  we have stayed here several times and will definitely come back again!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.5219058050383351,
        "helpful_class": 2,
        "review_text": "Beside the location, take my advice: do not stay in the Handlery.It is an old style hotel with no charm. Very poor services, extremely noisy (AC outside), bathroom are terrible, the breakfast is a mess (30 to 45 minutes waiting time)...the pool looks good on pictures but in reality is very dissapointing. Also the price is a joke considering the above."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 28,
        "review_days": 0.24644030668127,
        "helpful_class": 1,
        "review_text": "Stayed at Palms for 5 nights too celebrate my friends 30 yr birthday.The room was very nice, big, Good AC, great view. The pool area is very Nice.The resturant is awsome. Got too try the Tomahawak steak;)Hotel is locataed a little far from The strip.But The price was very goood."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 11,
        "review_days": 0.29079956188389905,
        "helpful_class": 0,
        "review_text": "After arriving around 10PM with my wife and two kids (aged 2&3) I was thrilled how close the hotel was as they were in bed within 25 minutes of landing. The front desk wasn't busy but they had a good number of friendly staff assisting us late arrivals. The room was a good size for an airport location. The mattresses weren't anything to write home about but I was too tired to be uncomfortable. Carpet could use a replacement while the towels/bathroom were great. The room had a very heavy but comfortable black leather chair.The breakfast buffet that I received complimentary for being at the Gold level of the HHonors program was \"OK.\" I would have been very disappointed if I had paid for it as the eggs weren't real, the bacon was too thin, and the fruit had a couple large black flies buzzing around the dishes.The next morning, before departing, the kids loved watching the planes take off/land. There is a small parking garage that sat between the hotel/runway on the side of the hotel we stayed in but if I would have thought of it the other side of the hotel is pretty much on the runway.I wouldn't stay here for more than an evening but for the location it can't be beat for families with small kids."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.885542168674698,
        "helpful_class": 0,
        "review_text": "When we arrived to the hotel, checked in, to going to our room the service and staff were amazing. Loved the hotel, service and amenities. The M LOUNGE was one of the best we have been to. Would recommend this hotel to everyone going to the San Francisco area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.39047097480832405,
        "helpful_class": 2,
        "review_text": "Excellent location, friendly and helpful staff (TA), great breakfast and very comfortable.Good value for money overall.\uc9c1\uc6d0\ub4e4 \uc11c\ube44\uc2a4 \ub108\ubb34 \uc88b\uc558\uc2b5\ub2c8\ub2e4. \uc870\uc2dd\ub3c4 \ud6cc\ub96d\ud558\uace0 \ud2b9\ud788 \uc640\uc774\ud30c\uc774\uac00 \uc798 \ub418\uc5b4\uc11c \uc88b\uc558\uc2b5\ub2c8\ub2e4.\uadfc\ucc98\uc5d0 \uc2dc\uc554 \uc2a4\ud018\uc5b4 MBK\uc1fc\ud551\uc13c\ud130\ub97c \ub3c4\ubcf4\ub85c \ub2e4\ub2d0 \uc218 \uc788\uc2b5\ub2c8\ub2e4."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.5240963855421681,
        "helpful_class": 0,
        "review_text": "We loved this property. It has an idea location and beautiful/gorgeous spacious rooms. Food was delicious and the staff was very professional and friendly. They even sang happy bday to my son. Look forward to going back."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 13,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 34,
        "review_days": 0.38170865279299004,
        "helpful_class": 0,
        "review_text": "Best slots downtown. Great vintage place to stay, staff is wonderful and the history alone is worth it. The price was fantastic.Regarding \"downtown\" Vegas we had tons of fun and never even hit The Strip."
    },
    {
        "user_review_posted": 709,
        "user_total_helpful_votes": 175,
        "expertise": 0.0010879804384500002,
        "user_cities_visited": 159,
        "review_days": 0.07338444687842201,
        "helpful_class": 0,
        "review_text": "This hotel provides all you would expect from a Homewood Suites. Spacious two room suite, very good breakfast and dinner, fitness center, and well appointed kitchenette. Staff was very helpful, and location is a few blocks from two Metro stops and several great restaurants."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 5,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "Bike or walk to the many restaurants and sites to see. Two miles to The Buena Vista Cafe for their signature Irish Coffee. Breakfast there is good too. Bike about ten miles North follow along the coast toward The Golden Gate Bridge and then to the West end of Golden Gate Park and bike through it. Before reaching the park, you could catch lunch at the Cliffhouse first. Then you could drop the bike at the end of the park and experience the eclectic Haight St. Tired now? Then take the bus on Market St. back to the great Hotel Vitale and rest before having dinner at the Hog Island Oyster Co. that's just across the way for their exceptional clam chowder and service.Extra awesome we were able to catch the fireworks (at Pier 39) from the hotel terrace on the night of the Fourth! Also, a beautiful view of the Bay Bridge at night!"
    },
    {
        "user_review_posted": 363,
        "user_total_helpful_votes": 162,
        "expertise": 0.0020563128805430003,
        "user_cities_visited": 296,
        "review_days": 0.8713033953997811,
        "helpful_class": 0,
        "review_text": "After a long flight, the clean, comfortable good size room and comfy bed was welcome....but what truly made the difference from other places for me was the tiny gift of  Aromatherapy Balm, infused with essential oils of lavender and chamomile.  Surely eased the travel tension and soothed me to sleep.  What a nice touch!   A pleasant surprise that didn't go unnoticed."
    },
    {
        "user_review_posted": 296,
        "user_total_helpful_votes": 290,
        "expertise": 0.004646155589551,
        "user_cities_visited": 241,
        "review_days": 0.144030668127053,
        "helpful_class": 1,
        "review_text": "I arrived in here all the way from Singapore so booked to get some sleep on arrival.  Its a large airport hotel...typical noisy bar as people pass through.  Resturant food average....no executive lounge or any offer of free drink vouchers like in some countries.....however a very good steak and fine dining resturant if your budget fits...on the plus its a short walk from terminal 2 at O'Hare"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.369660460021905,
        "helpful_class": 0,
        "review_text": "After a great welcome at registration we were very impressed by the size and amenities of the suite.  It is in a great location away from the bustle of city but close enough to easily get to all of the sites.  We used the Circulator buses to get into Washington and there is a stop just outside the hotel.  It is also very close to Georgetown and all of the shops and restaurants there."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 9,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 4,
        "review_days": 0.672508214676889,
        "helpful_class": 1,
        "review_text": "I don't know how this place is still in business with the way it treats its guests and the lack of functionality.  The bathroom ceiling fan wasn't properly screwed on right and the shower knob felt like it was about to fall off.  The WiFi was not functional at all and keep disconnecting and  would take minutes to do a simple task on my computer or phone.  The bed was very uncomfortable as were the sheets and pillow.  I actually woke up with a stiff neck that lasted most of the week.Breakfast should be removed from the amenities list as a bagel and banana does not count as breakfast.  That feels almost like deceptive/false advertising because 99% of the hotel decisions I make is because the hotel offers free or for purchase breakfast.The worst part of my stay was the first night in which the shuttle driver drove past me at the Tropicana after making eye contact, slowing down to stop, and then driving off.  Upset, I ran to the stop light to catch up to him.  He looked at me as i was at the red light and just nodded his head. He did not open the doors  I immediately called the hotel desk and reported the complaint, the employee informed me that management will stop by my room to talk to be the following morning.  Never heard from management my entire stay, no apology, no nothing.To make things even worse, on the shuttle the next day one of the drivers was complaining about guests that wanted him to stop at the Tropicana and Mirage and wait for them.  He went on to say that its not \"his job\" to stop and wait for guests and laughed about it.  How tacky and unprofessional of these drivers to think so poorly of hotel guests that simply want to use the amenity that is offered to them.I regret booking this resort through the Armed Forces Vacation club. I had the option of this and the Grandview or Tropicana.  I will be returning to Las Vegas in the near future and staying elsewhere.Walls are super thin so it was noisy and the television cable service was terrible."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 100,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "I have exclusively stayed at The Polo Towers for the last year or so. I am in Vegas 5-6 times a year. So obviously, I am there a lot! The staff is great, the rooms are always comfortable regardless of unit size that I'm in. For short weekend trips, I like staying in the studio unit with the Murphy bed. For week-long trips when I'm there for work, I like staying in the 1 bedroom so I can make breakfast and late night snacks. Having a free on-site laundry is great too. I hate taking dirty clothes home after a long trip. So being able to do a quick load before heading home so I can be lazy and not have to unpack and do laundry as soon as I get home is a real plus!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9386637458926611,
        "helpful_class": 1,
        "review_text": "I have been to this casino many times. On my most recent visit, my love of this casino ended. I can\u2019t imagine why The management decided to have music blasting continuously throughout every part of the casino. The gaming tables were empty. I won\u2019t return for a long while."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.046002190580503005,
        "helpful_class": 1,
        "review_text": "Perfect spot for business meetings! This was an important meeting. The AV Tech, Jeff, was outstanding! He made sure everything was set up and working for me and took care of all questions and concerns I had. Highly recommend and I will definitely be returning for future meetings.Deb"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 10,
        "expertise": 0.002444874184799,
        "user_cities_visited": 11,
        "review_days": 0.547645125958379,
        "helpful_class": 0,
        "review_text": "We had a 2 bedroom apartment for 5 adults and 3 kids and all fit comfortably in our Lagoon Tower room. The balcony is huge with great views of the marina and the fully furnished kitchen was very handy. The en-suite in the master room had a very high tech toilet, which was very interesting. The pool with the water slides got lots of use from us but we weren't there long enough (only 2 nights) to really enjoy all the facilities that the massive resort the Hilton Hawaiian Village has to offer, which is a shame. Next time we will stay longer! And service staff were very friendly and responsive, just be weary of the inevitable timeshare sales pitch. Location wise - it is within walking distance to the Ala Moana Centre for shopping. Not as close to the main Waikiki shopping strip, but just jump onto the $2 trolley (pink line) to get there."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 53,
        "expertise": 0.004250846709567001,
        "user_cities_visited": 30,
        "review_days": 0.013691128148959002,
        "helpful_class": 1,
        "review_text": "This hotel is good, as good as you can expect for it\u00b4s price and location. Great for business and for weekend stays at San Francisco.But it has a massive added value. By chance I was there for business the day they were hosting their annual Hallowwen Party and being hosted there you get an invite... I had my agenda, completely forgot about it and when I came back from my very boring business dinner what I found in the hotel was just stunning.Best party I\u00b4ve ever seen (and trust me I\u00b4ve seen many!). If you have the chance, go there!"
    },
    {
        "user_review_posted": 433,
        "user_total_helpful_votes": 112,
        "expertise": 0.001145433339474,
        "user_cities_visited": 122,
        "review_days": 0.014786418400876002,
        "helpful_class": 0,
        "review_text": "Greeted by Rye the great front desk clerk. He was very welcoming.  Upgraded to a suite.rooms are quite modern. Huge bathroom with shadow glass shower.  Location is excellent. Easy to walk to alot a fun places, including secret speakeasy called bathtub gin(awesome). Only complant is when you turn on bathroom light at night it is very bright through the shadow glass,  and they have the becoming more popular bath product pumps. The lotion dripped on floor every time used. Overall a great hotel.  Would stay again."
    },
    {
        "user_review_posted": 185,
        "user_total_helpful_votes": 100,
        "expertise": 0.002513933993576,
        "user_cities_visited": 107,
        "review_days": 0.23603504928806102,
        "helpful_class": 1,
        "review_text": "Not anything bad to say about this hotel. The rooms are lovely, some with fireplaces.  Bathrooms are large with separate tubs.  Service is great, check-in easy.  Small business center and nice gym.  Expensive to eat here through room service. But it is prompt.  Use it for business or a getaway.  It is worthy of its rating."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 9,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.37130339539978,
        "helpful_class": 0,
        "review_text": "I have stayed at a few hotels in downtown Chicago and this was by far the best stay I have had. The hotel is in such immaculate shape that it almost seems like it is a brand new hotel. Our room, double queen room, seemed suite-like. Large shower and gigantic soaking tub in a flawless bathroom. A stocked wet bar including a hidden microwave and ice already included in a pullout freezer. The room was magnificently spacious with comfortable beds and wonderful lighting options inside and it even seemed like there were more TV channels than i'm used to seeing at high end hotels. Staff was great, no tipping policy in effect here as well, they won't even accept it if you try. The bar on the 2nd floor is a very intimate and small secluded setting that has an incredible selection of craft cocktails and drinks. The only downside was the view from the room was nothing to write home about but the hotel is located right next to tons of shops and restaurants off Rush and Michigan. For the price and value that would come from a 5 star hotel such as this, it will probably be the only place i'll stay in Chicago from now on."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 28,
        "expertise": 0.001235575394679,
        "user_cities_visited": 46,
        "review_days": 0.06188389923329601,
        "helpful_class": 1,
        "review_text": "We expected average, and got way above average!! We stayed on 16th floor room 1607, it is a corner room with awesome views of the beach and the Zoo and Diamond head. We had rented a car so we used the valet parking and they were very quick and courteous, as was the rest of the staff. The rooms were layed out nice, we had a king bed that was very comfortable. We had drinks at LuLu's the in hotel restaurant, very reasonable( the garlic fries are to die for)!!  Perfect location as we walked down to the other end of Waikiki beach and Diamond head would have been an obstructed view."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7343921139101861,
        "helpful_class": 1,
        "review_text": "Having stayed at another hotel on previous trips I decided last year to spend the last 3 days of my trip at the Outrigger Reef. What a great decision. This year I stayed for 2 weeks and the reception you receive on arrival is outstanding. It doesn't matter if you are a first timer or a return customer, you are treated with respect and warmth which Hawaiians are good at. A great place to stay, central to the main part of Waikiki and right on the beach. A special mention goes to Frank on the front desk for his outstanding help when needed and the courtesy he showed towards my wife and I, a trait really shown by all staff but Frank was just fantastic. Here they treated you as a person, not a room number like the other place I no longer have an interest in staying at. Will be back."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 27,
        "expertise": 0.0017358925704730002,
        "user_cities_visited": 40,
        "review_days": 0.34446878422782,
        "helpful_class": 0,
        "review_text": "This hotel is close to the airport and the staff is nice, but otherwise, I have nothing good to say.  I only stayed one night, and if you are staying there to gamble close to the airport, then you will enjoy this place.  There are restaurants/room service available, and it is right across the street from PF Changs, Hard Rock Caf\u00e9, and a gas station.  There is a gift shop in the lobby area with snacks, etc.  There is free wi-fi.  The rooms are horrible.  My room, 2008, was dirty with hair in the bathroom and tub.  The A/C did not work at all, and there was NO HOT WATER for 15 minutes.  Did I complain? No, because it was late, and I was too tired to deal with it.  Parking is free, but you are charged a \u201cresort fee.\u201d  I wouldn\u2019t stay here again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 14,
        "expertise": 0.004137702747434,
        "user_cities_visited": 118,
        "review_days": 0.09748083242059101,
        "helpful_class": 0,
        "review_text": "I stayed 1 time for 3 weeks in this Hote for business reasons! Asked in the reception for a nice room due to the long stay and got it immediately. After two days the staff already knew my name and was always unbelievably polite and friendly! At the pool, on weekends they take care of you as if younwere the queen of england! Alsways a bit of small talk, but nothing too much! Can only recommend!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 12,
        "expertise": 0.002317113538563,
        "user_cities_visited": 16,
        "review_days": 0.8658269441401971,
        "helpful_class": 0,
        "review_text": "I stayed here one night on a business trip this week. Well-located\u2014it\u2019s an easy walk to a lot of attractions. The check in process was easy and the staff seemed nice. The hotel was clean and quiet and I got a good nights sleep so all of the basics were covered. However, the Rouge did not have the charm of its Kimpton cousins in DC. Overall, the hotel was dated and worn and would really benefit from an update. While they did offer a complimentary breakfast, it wasn\u2019t something I wanted to have. I am used to Kimpton Hotels having interesting dining and beverage options and I just didn\u2019t get that the Rouge offered that. The fitness \u201ccenter\u201d was pitiful. So the Rouge will do in a pinch but I don\u2019t think I will rush back here anytime soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.21412924424972601,
        "helpful_class": 2,
        "review_text": "Had my computer stolen from my bag! Don't Stay on this place.I stayed with family and after check out left my bags with the hotel to have lunch at the Joe's Crab. At the return we took our bags and drove to MIA airport to check in at the curbeside when we noted that the computer was missing from the hand bag.We called our friends who where still at the hotel and both reception and managers reported that nothing was found.Several contacts were made since and the hotel came with all kind of ridiculous excuse to deny reimbursement. From \"the valet service is subcontracted\" to \"we have seen at CCTV a boy with a computer while entering the car\", although I have two girls and our stuf was segregated from other families/groups.I reported the theft to Miami Beach PD but it seems that nothing will come.Therefore I can only warn people to not stay on this place. YOU MAY GET ROBBED."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 14,
        "review_days": 0.039430449069003004,
        "helpful_class": 0,
        "review_text": "This hotel is as people have said a hidden gem in the city of San Fran, me and the other half stayed for two nights March 2015, when we arrived it was a lady called Patricia on the reception she was very nice and tried her best to get us a room in the court yard as we were on the road no luck.So we had Room 43, bad points NOISE NOISE NOISE we did not sleep a wink we were shattered was glad when we checked out, there were homeless people right outside which tbh did not bother us to much but it could be a bit worrying if you were alone and the room next door so noisy and someone was sick in the door way not the best.Good points, cute little hotel very clean, bed was very comfortable and there was a kitchen which I found was awesome not that we used it but if you were there a while you would, there is a store on the corner very close and bars and places to eat all around, its about a 25 minute walk to the front so not to bad. There are also garages for cars however there was not for us as it was used for storage so we had to park in the courtyard garage.Overall this is a lovely little place, however due to the noise we would not stay again, if there were some sort of glazing on the windows or a room in the courtyard then maybe but based on this experience we would book elsewhere."
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 37,
        "expertise": 0.0013267130089370002,
        "user_cities_visited": 45,
        "review_days": 0.6933187294633071,
        "helpful_class": 2,
        "review_text": "This was not my first time staying here, but will be my last. Upon checking into my room there was a soiled feminine hygiene product on the floor in the bathroom. Additionally, there was debris on the floor in the room. I called the front desk to have it cleaned up then went to dinner. When I returned it was still there and I had to call again. I was told a ticket had not been set up. I did not receive a call from management or any acknowledgement of the mess. My two day stay was ruined as I wondered how clean the room was. Very disappointing."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.681270536692223,
        "helpful_class": 1,
        "review_text": "This resort is ideally located just behind the Strip and close to all of the main areas.  Has a courtesy shuttle if requried.  The rooms are spacious and well furnished and the amenities are excellent.  really enjoyed the stay and would highly recommend this resort"
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 50,
        "expertise": 0.002366653380981,
        "user_cities_visited": 35,
        "review_days": 0.66538882803943,
        "helpful_class": 1,
        "review_text": "Our experience at this hotel was a great one. Rooms were clean and spacious with a ton of USB ports all over. Not one or two ports, 10-12 ports all over the room.Great view from the lounge and food was amazing in the lounge.Only one thing they can improve on is the elevator door close way to quickly and every one was rushing to get in because of that. I stay in the hotels every week and have been staying for 10years and this was the first. Please fix it."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 5,
        "review_days": 0.47316538882803905,
        "helpful_class": 0,
        "review_text": "Large clean rooms. Friendly staff and cleaners. Handy location only 200 metres from beach and local bus right outside door which went to all the attractions around the Island including directly to Pearl Harbour and also Diamond Head Lookout for a great view over Waikiki for only $2.50 which is better than $25 on the Trolly bus that a lot of tourists uses."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 54,
        "expertise": 0.004744565817058,
        "user_cities_visited": 78,
        "review_days": 0.26670317634173,
        "helpful_class": 0,
        "review_text": "As mentioned above, I stayed here for a conference and would not necessarily have chosen this hotel or this location otherwise.  It's in the heart of Chinatown and connected to a lovely outside garden and cultural center in the hotel itself, which could be interesting for visitors.I arrived mid-afternoon and despite the promise, my room was not ready by 3pm - it looked like there were a lot of people in the same boat, so we were all given a voucher to use in the restaurant for drinks snacks etc.  The woman at the frontdesk promised me a 'a nice room high level room' for my trouble, but when I followed up on my room progress again, I found that was not what I had.  I had an extremely average room on the 8th floor and did not realize the implications of this until later.One thing I noticed pretty quickly was that there was no fridge in the room - I can't remember the last time I stayed in a business hotel and didn't get this as standard.  The room was clean and tidy, but not fancy by any means.  I called down to make sure I wasn't missing the fridge (secret panel?) and they told me they could bring one up, which a guy promptly did!  Strange, but helpful.I had room service for dinner the last night and it was, in keeping with the rest of the experience, pretty average.  Later on was where the floor level came in, as it turns out my room looked out over the service alley, that was a very high traffic area late into the night and in the early morning. And it was pretty noisy.The rest of the stay was pretty uneventful and pretty much as expected, but I would not rush to return, particularly to this location."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 40,
        "expertise": 0.0022015205729200003,
        "user_cities_visited": 40,
        "review_days": 0.172508214676889,
        "helpful_class": 1,
        "review_text": "Parc 55 looks pretty new on the outside but it is rather dated on the inside. The location at union square makes it convenient for shopping and access to the Moscone convention center, and also to BART (Powell Station).The checking in process is effortless. There have at least 6 counters open and there wasn't a line even though there were quite a lot of people checking in when I got there. The counter staff was very courteous and helpful (Crystina who helped with my check-in was excellent).Generally the higher floors will have a better view. The rooms facing north-east may be blocked by the taller buildings. I had a corner room facing south-east and the view was fantastic. The room was clean and the room service was excellent. The Cantonese speaking house keeper was friendly and efficient.Everything sounds good so far so why not the 5 stars. Well, the bathroom fixtures were dated. The toilet flush was really noisy and there wasn't a mini refrigerator in the room like the room we stayed in at Hilton Union Square. However, I consider these minus points minor.The major minus point in this hotel is Cable 55 restaurant. I walked in and a male Asian receptionist looked at my complimentary breakfast coupon and immediately without asking if I would like to upgrade to a full buffet showed me the side bar. He simply assumed that I didn't want to upgrade to the full buffet. I took offense that he was stereotyping me. The complimentary breakfast was pathetic. I can't help but to compare this hotel to Hilton Union Square where we stayed less than 2 months ago because they are both Hilton Hotels with similar room rates. Though the complimentary breakfast at Hilton Union Square was also inferior to the average Hiltons, it is far worse at Parc 55. At Hilton Union Square, Gold Elites can pay the $10 upgrade and get an excellent buffet with fantastic 360 views on the top floor. The Cable 55 restaurant is on the 2nd level and the view is.... you can imagine - not good.  I have uploaded photos of the complimentary breakfast spread as well as the full buffet. To the credit of the chef at Cable 55 restaurant, the smoked salmon and miniature steamed barbecue buns were delicious.The health center is on level 3. It is pretty well equipped. There are 6 treadmills and 4 steppers/ellipticals. The treadmill faces the Burger King across the street - not conducive for those want to lose weight but have a weak spot for burgers *LOL*.Room tips: The hotel is L-shaped with the elevators in the middle. The corner rooms have the best views and are a little larger than the rest of the rooms. Regular rooms goes up to 29th floor and above that from 30th to 32nd floors are the suites.Overall, Parc 55 is an average Hilton hotel. The Hilton at Union Square is way better and if the room prices are the same, I will choose Hilton at Union Square over Parc 55 anytime.  Both Hilton Union Square and Parc 55 do not have executive lounges. The City View Restaurant on the top floor of Hilton Union Square potentially made up for the lack of an executive lounge."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 68,
        "review_days": 0.12376779846659301,
        "helpful_class": 0,
        "review_text": "Checked into the room late. The air conditioner was not on and room was extremely hot. Finally found the remote for the AC unit, and got both units on, but warm air came out. Ordered room service (reasonable prices) and waited about 20 minutes for delivery. We only got half our order but was charged for everything. Called back to request remaining food. Waited another 20 minutes, decided to cancel as it was now 2am. Called to cancel remaining food we were missing. Waited another 20 minutes and brought adjusted bill and they apologized. Room still very hot and called front desk. Let phone ring over a minute, hung up and called again. Put on speaker phone and rang for over 4 minutes with no answer. Hung up and dialed main number of hotel and was connected to the hotel operator and asked to be connected to the front desk. Operator advised desk clerk was on her break. Explained AC not working and sent someone up to check, now it's 3 am. Maintenance person said it would take 30 minutes for room to cool down. Waited 25 minutes room still hot. Called front desk again, and asked to be moved to another room. Was told we had to wait 15 minutes because \"the audit was running\" and didn't know what rooms were available and would call back. Finally got to new room around 4 am. Woke up next morning to take shower, water was extremely hot or you could adjust it to scalding hot. Called To have someone check it. After 45 minutes, 2 housekeepers and an engineer finally got the faucet to the shower put back together and working. The housekeeping staff was very apologetic and helpful. Went to front desk to speak with manager. Although the manager apologized she was not sincere and didn't seem to care about our problems with the hotel. She told us we already moved you twice ( only moved once) so the only thing I can do is take $69 off the rate so we would only charge you $100 for last night. The manager made it seem like it was no big deal and that's the way the \"small property\"  runs on the midnight shift. Very weird. We ran into the housekeeper several times and she was very apologetic making sure we were happy and asked what if there was anything she could do for us. I think the front desk manager could use a few lessons from her. On a final note the hotel has one of the most comfortable beds I have ever slept in. I imagine that is what it feels like in heaven. The food through room service and the Sundance restaurant was excellent."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 27,
        "expertise": 0.002317113538563,
        "user_cities_visited": 19,
        "review_days": 0.25903614457831303,
        "helpful_class": 1,
        "review_text": "Our stay started off on a high note.  The valet personnel, doorman, and people working the lobby were all quite nice.  The lobby is small but well decorated.  It was inviting.We were thrilled when we were upgraded to a Princess Suite for a small fee of $16/night. The suite is beautiful and spacious.  We'd been traveling for a week having been to Phoenix, Scottsdale, Sedona, and the Grand Canyon and were spending a couple of nights in Las Vegas while visiting the Hoover Dam and taking a couple of shows before flying out after a busy week.  It was a wonderful surprise to have the washer & dryer in the room.  An unexpected & much appreciated bonus.  We were grateful. If everything had continued to go well, I would have happily rated this hotel a 5!However, it went downhill fast.  Our 11 yo daughter was exhausted so she & I stayed in while my husband took our 15 year old out for a late dinner and a stroll to see the main strip.  She loved the huge whirlpool tub was already in bed when I noticed dried vomit on the floor between the side of the bed and the wall.  It was 10:30 pm and I had just finished organizing the luggage.  I had a load of laundry in the washing machine and another in the dryer.  I even had the dishwasher running (after the NBC documentary...who can trust the glasses are actually clean?).  The thought of switching rooms was overwhelming....and really, what would it bring??  If housekeeping missed cleaning vomit in this room, what would another room be like?    The thought of sleeping in the bed next to dried vomit was repulsive.  Really I wanted to switch hotels but finding something decent and available was bound to be a problem and my husband and son were out and it would take them a while to get back so it would be up to me to repack and get things ready to switch hotels.  It was a no win situation.  I felt stuck.  My daughter was already drifting to sleep so I decided to cover the vomit w/ a towel and call the front desk to ask them to have the room cleaned as soon as we left for our Hoover Dam trip in the morning so it would be clean, dry, and aired out upon our return.  I was not fully comfortable with this choice but it was the best I felt I could do at the time.  The person I spoke to agreed to let housekeeping know and to arrange to have the carpet cleaned as soon as we left the room in the morning.  I said we'd call the front desk as we were leaving so they'd know to send housekeeping up.  I was disgusted but exhausted and willing to stay and give them a chance to correct the situation to the best of their ability.We left the hotel at 8:30 am.  We called before leaving and were told housekeeping would come right away.We returned at 1:00 pm and nothing had been cleaned - not even the normal cleaning housekeeping would do during the day.  My husband called the front desk and spoke to the manager, Corey.  Corey knew nothing about the previous calls and could not explain why nothing had been done.  He seemed to think the vomit was from us and we were upset for no real reason.  It wasn't until our second conversation with him that he seemed to grasp what we were saying and not until our 3rd conversation an hour later after he apparently spoke to the employee I spoke to the first night that he profusely apologized and offered to take off the resort fees \"for our inconvenience\" and see to it the room was cleaned from top to bottom while we were out to dinner & a show.  It was finally cleaned during our time out that evening.The refund of the nominal resort fee doesn't even come close to making up for what occurred.  Not at all.  The fact the vomit was there in the first place was such a huge oversight and then to not respond appropriately to take care of it was inexcusable.  To insinuate removal of the \"resort fees\" was close to making up for it was offensive and implied a lack of true comprehension of how inappropriate the situation truly was.  It makes me wonder how common it is.  Perhaps housekeeping is overworked/understaffed to the point they routinely do not have the time to properly clean the rooms.All of that being said - here is a breakdown of the other good & not so good things -+ Considering it is Vegas, the hotel is relatively quiet as far as noise from neighboring rooms and street noise.  A big plus.- The a/c unit is quite loud and makes a constant rattling noise that drove us crazy.  We repeatedly turned it off until the room got too hot just to get a break from the noise.+ a big kitchen w/ full fridge, stove, micro, etc...- the kitchen is poorly stocked.  Had to request pots & pans when I wanted to heat something up and then wait 30 mins for them to be brought up. No kitchen towels, paper towels, potholders - nothing at all.  Every other hotel we've stayed in w/ a full kitchen is well stocked w/ those items.- the room has 2 Queen beds and a pullout sofa  so would fit 6 people.  We had 4 people but only 3 bathtowels  & washcloths so had to request more and wait again.- the bedroom curtains don't close properly leaving just a small gap but that beam of light early in the morning is brutal.  We ended up using hair clips to clip it together.+ the deck is a nice size w/ small table and chairs- the door to the deck is incredibly difficult to open- the sofa bed is not great quality and is pretty uncomfortable to sleep on.  There are so many great options for sofabeds out there right now, this is avoidable but it seems the cheapest option was chosen.  A \"luxury\" suite should not have a cheap quality, uncomfortable, squeaky sofabed.This hotel has the potential to be fantastic.  It needs a few small touches and much more attention to detail when it comes to cleaning & maintenance.  The front desk staff need training with proper follow up and responses to issues.  The management staff needs training in what is/is not sufficient response to offers of discounts for major oversights."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.44633077765607804,
        "helpful_class": 1,
        "review_text": "Beautiful room. Decent buffet. Was horrified to hear an employee say (while on my honeymoon) \" we don't want your kind here\" . I warm any gay couple to avoid this hotel on principal alone. My husband spend an hour in tears over the encounter and we checked out and went to another resort. Horrible experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.29791894852135803,
        "helpful_class": 1,
        "review_text": "From housekeeping to the pool staff and food and beverage managers....all of them were incredible and made our stay at this Heaven on Earth...just more perfect.Pool staff-Nick Cabebe, Nick Cockette, Lloyd Barclay and Jacob de la TorreFood and Beverage Manager-Joy Garzon...welcoming and warm and accommodating!Joshua Hamm-resturant manager who filled in at pool when they needed helpAlena-Chi fitness centerGillermo-Manager at the Italian Restaurant on the property...incredible!Thank you ALL!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.430996714129244,
        "helpful_class": 1,
        "review_text": "One of the best hotels we have ever stayed in! Impeccable rooms, insanely good service, amazing food and drink and perfect location.Everyone who worked here genuinely wanted you to enjoy your stay both in the hotel and in Hawaii itself. Rooms were perfect - bed was so comfortable, tv was massive (with Netflix! Hulu!), fancy toilets (seriously, there was a heater...), shower was so good.I wish we never had to leave!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.261226725082146,
        "helpful_class": 0,
        "review_text": "Great hotel in a very convenient location within walking distance from Chinatown, Union Square, and even the pier and ferry building. The front desk was extremely helpful, especially Sara, who checked us in, labeled a map with useful locations and gave us some special magic water! We had a wonderful time in San Francisco and hope to visit again soon!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 7,
        "expertise": 0.001196750948488,
        "user_cities_visited": 18,
        "review_days": 0.9063526834611171,
        "helpful_class": 0,
        "review_text": "The Cova Hotel is a lovely well run hotel with friendly staff and all the amenities you need for a short stay in SF.  A special mention for the bar man (can't remember his name) who served free wine between 5pm and 7pm each evening - a very welcome treat after a long day of sightseeingAs other reviewers have said, the hotel is not in the best of areas but despite there being many homeless people living on the streets around the hotel they were not threatening and did not even try to approach you as you walked by.Would definitely recommend as a base for a few days in SF."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 9,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "Cafe hostess Jennifer provided excellent service great location easy access to Powell street cable cars and the Powell street BART station easy and reasonable to get to from SFO comfortable bed cleanT"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.6018619934282581,
        "helpful_class": 1,
        "review_text": "I was in NYC, visiting dear friends, 3 weeks ago. I go there often but this was the first time I stayed at this property. It is small, elegant, understated, impeccable-- so, do not go there if you're looking for the typical NYC tourist trap monstrosity. The room was perfect. So was the service, the location, and ambiance. Unfortunately, in the middle of my visit, I suffered a horrific bout of food poisoning (from a cheeseburger I had at another hotel where my friend was staying). I spent a day and a half unable to move from my bed. The staff at the Mondrian, from the front desk to servers at in-room dining to bell boys, were angels to me during that time. In particular, Hector, one of the doormen, went out in the freezing cold to get me all sorts of things from a nearby pharmacy, delivered it with utmost concern, and followed up on me throughout the day. His concern was very comforting and a detail I so appreciated. Servers delivered towels, ice, ginger ale and offered to take me anywhere I needed. I am most grateful. It is these types of details that make all the difference in a world of cheap and impersonal consumerism. Recognition is highly deserved."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "Being local, not familiar with the property & not a chain I was very skeptical. It was immaculate, safe & I was treated like family. I've been @ 5 Star around the world, my new home away from home!!!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.49178532311062406,
        "helpful_class": 0,
        "review_text": "Excellent facility and positive experience.Highly recommendable. Staff very welcoming. Great breakfast and bar lounge.Location near shopping centers and great restaurants. You can walk to these locations."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 8,
        "review_days": 0.28696604600219,
        "helpful_class": 0,
        "review_text": "Great little hotel.  Absolutely the best location on the warf.  Right between pier 39 and 41.  Small hotel, no restaurants but for the price who cares!  Tons of places to eat nearby and an iHop right next door.  Rooms were clean and comfy and amazing TVs with full cable including HBO.  I would defiantly stay here again- no better place to do the touristy things in San Fran."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 13,
        "expertise": 0.031446540880503006,
        "user_cities_visited": 2,
        "review_days": 0.38608981380065704,
        "helpful_class": 0,
        "review_text": "We greatly enjoyed our stay.  We appreciated the breakfast, the cheese and crackers in the afternoon, and hot tea and coffee always being available.  The staff was courteous and delightful.  The rooms are clean and comfortable.  Very convenient location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.754107338444687,
        "helpful_class": 2,
        "review_text": "I frequently stay at this hotel but on occasion I'm forced to stay elsewhere. Harbor Court is the best! Clean, updated, and bay views are amazing. Nahid and Alejandra always go above and beyond to make sure my stay is perfect. All around a great hotel with excellent service!"
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 114,
        "expertise": 0.0036292499053170004,
        "user_cities_visited": 47,
        "review_days": 0.13198247535596902,
        "helpful_class": 1,
        "review_text": "This was our second visit to the Hay Adams in 3 years.  We returned because it simply was such a special hotel.  It has a very calming and caring atmosphere as well as the most amazing location.  In particular it has an amazing concierge service.  Franziska helped me so much she organised me not only in Washington but in Baltimore, where we travelled to next.  Everything she recommended and booked for us was perfect.  Willia, also on the concierge desk, went beyond the call of duty even setting out on an excessively hot day to collect my son's forgotten camera lense cap from a restaurant we ate at.  When the restaurant contacted the hotel to tell them of our mistake he didn't just pass the information on to us, he went in blistering heat to retrieve it for us.  Nothing is ever too much trouble and we will always return to the Hay Adams because of it."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 20,
        "expertise": 0.002586830458396,
        "user_cities_visited": 671,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "I have not been for a while but am trying to organise a return to Honolulu and the Royal Hawaiian sometime in the next few weeks. This is where you want to be on Waikiki beach. Sit at breakfast only feet from the sand and plan your day in the sun and surf.There is no better position for anything and everything Honolulu offers. The hotel is oh so pleasant and charming and staff the same. Understated elegance all the way."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 35,
        "expertise": 0.0011390852269400002,
        "user_cities_visited": 215,
        "review_days": 0.9961664841182911,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for the first time Dec 21-24.Pros:We stayed in one of the suites, liked the 2 separate rooms, 2 full baths.Clean room and hotelClose to Fremont Street which we like Fremont Street.Free Self-Parking right across the street.Small casinoWhite noise machineWe liked Freedom Beat, had brunch there one morning, hotel gave us 2/1 coupon.Cons:Every night we came back to our room it smelled very strongly of weed. It was bad!Room noise, you could hear Fremont Street, very loud, we were on the 6th floor in the Grand Tower I believe? Thank God for the white noise machine. Need to add that machine to my Pros. Was worried about sleeping but coming back to the room late, tired and buzzed helped us sleep quickly.Pretty dead casino. Very few people playing there compared to other casinos we visited. Maybe because it was a slow time for Vegas?Overall a good stay, we will most likely stay there again. Really enjoyed the suite we had!"
    },
    {
        "user_review_posted": 49,
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        "review_text": "Stayed here two nights on a California vacation. We have a family of five and it was not easy to find a place that would sleep all of us with reasonable parking, let alone free parking.Can't say enough about this hotel, definitely recommend. Had a view of Alcatraz from the balcony. Rooms were clean and nicely sized.Best of all, the location was excellent. Within walking distance of the wharf and many restaurants. Would definitely recommend."
    },
    {
        "user_review_posted": 2,
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        "review_text": "Excellent hotel staff and superb manager's kindness saved my wedding anniversary!The Short Story:Reserved and paid AirBnB 10 months before.AirBnB host cancelled last minute. I only found out when I arrived at the building.Island Colony manager gave me a special deal so I could afford to stay there.My family could stay at the Island Colony Hotel for 21 nights in August 2019.Hotel was excellent.Great Location (Center of Waikiki, 1 block to T-Galleria/Waikiki Business plaza)Clean and spacious rooms. (Large lanai, good view)Kind and responsive staff.Free 43F rooftop cocktail hour on Tuesdays with amazing views!Great pool.Nice extras and facilities included.Free DVD rental, daily newspaper and PlayStation in room.High power hair drier.Very good security (key cards needed to enter building and operate elevators)Free pool/beach towelsConvenience store on hotel 6F open until midnight.Washers/driers on 6F.Long Story:First of all I want to say a big thank you to Marlon (the manager), Rick (the security guard at the main entrance desk), Mike (at the front desk), and the Island Colony Office staff on the 6th floor. Without their kind help, my 10 year wedding anniversary trip to Hawaii would have been a nightmare.The Island Colony building has both hotel rooms and privately owned condos. I had originally booked and paid for a rental condo on AirBnB 10 months earlier. I always book early to get the lowest prices, otherwise there would be no way I could stay 3 weeks in Hawaii in August. I flew from Japan and got a taxi to the hotel for 31 dollars pre-booked with Charley's Taxis. When I arrived at the hotel and tried to open the lockbox for the room key, the code I had received did not work. I called my condo rental contact and he said \"Didn't you get my email?\" You can guess the rest. He had sent me an email while I was already on my flight to Hawaii saying that he was cancelling the booking. His reason was \"the laws have just changed in Hawaii and this kind of condo cannot be rented for periods of less than 30 days.\" It turned out that the law had been changed on August 1st, but the condo I reserved 10 months previously had a 30-day minimum stay requirement anyway. So 10 months previously he knew that rule, ignored it and took my reservation anyway. Cancelling my reservation last minute was ridiculously unprofessional. Then, the condo rental contact gave me a number for AirBnB and told me to call that for more assistance. He basically cancelled me last minute and gave me a phone number.It was at this moment that Rick (the security guard at the entrance desk to the Island Colony building) saw something was wrong and asked me what the problem was, took my name, checked it on the computer, said my name was in the system for that room, and told me to go up to the 6th floor office to get more assistance. He could have sat there and done nothing but he actively helped me and directed me to the office.At the 6th floor office, another staff member kindly let me use their phone to call the AirBnB number. After speaking to AirBnB they said they would find another Airbnb property of similar price for me and that I should wait for their email. The Island Colony Office staff then personally took me downstairs and suggested I try the hotel front desk to see if they had any spare rooms in case we couldn't get another AirBnB place, and also at least to have somewhere just for that night. She explained my situation to Mike at the front desk and he then searched on the computer for what was available. He managed to find a room, but the price was well beyond my means, but I thought I at least needed somewhere for that night as backup, so he gave me a key to go and take a look at it. It was a really nice room, so I understood the price.When I went back down to the lobby Mike had taken the initiative to speak to the manager and had been able to get a reduced rate for me due to my unlucky situation. That was really good of him to make that effort when he didn\u2019t have to. So again, another member of staff at the Island Colony had made an effort to help me without me having to ask for it. That was really great in such a stressful moment. AirBnB got back to me and said they could not find another AirBnB property so I should find a hotel instead and they would refund my reservation and cover some but not all of the extra cost. After looking at the internet, I realized even by paying 50% more than I had budgeted, my family of 3 was going to end up in a 1 star small room somewhere in Honolulu, not Waikiki. I could not afford the Island Colony and my anniversary was going to be a nightmare. I even checked how much it would cost to change my tickets and just go back home.I went back to the front desk and asked one more time if they could lower the cost. I didn\u2019t think they could, but I had to try, and Mike again went back to his manager and asked for me. This time, Marlon, the manager himself came to the front desk and did some magic on the computer and gave me a special price that I could afford. Mike then spent 15 minutes on the computer doing more magic and fixed it to get us a better room with two large beds instead of one king and a rollaway that had been offered before. The manger even added in a complimentary bottle of wine and chocolates to helps us celebrate our 10 year anniversary. I couldn\u2019t believe it! They had saved my vacation. Suddenly needing to find a room with 2 beds and a kitchenette for 21 nights on August 5th in Waikiki on a slim budget? Mission impossible. The extra mile that the Island Colony hotel went to really helped get through an impossible situation. A thousand thanks to all of you!The HotelI usually stay in vacation rentals for longer vacations, but my experience at the Island Colony made me reconsider things. I really did enjoy the daily housekeeping, fresh sheets, clean bins, fresh coffee, toiletries, clean towels, prompt support and other benefits that come with staying at a good hotel. With a vacation rental, you are on your own and when I have had problems in previous vacation rentals (blocked sinks, broken fixtures, ants, cockroaches, no hot water, broken internet), it took time for support or help to come and fix things, and sometimes not at all.I recommend the Island Colony hotel very much.RoomThe room was a good size and the three of us had no problems living there for 3 weeks. It had two large beds with space to walk around both sides of each bed. It had a bedside table with drawer, light and socket plugs for phone charging. It had a long drawer/shelf unit in front of the beds under the TV with 4 spacious drawers, 2 shelves and desk area with large mirror. There was enough space to open three large trunk cases on the floor and still be able to walk around the room. There is also a double door closet with hangers, shelf space, security box, iron, ironing board (full-size, not mini).LanaiThe wall with the lanai is all windows to let lots of light in. The lanai was much bigger than my previous experiences in Hawaii. You could fit two king size beds side by side on it. There is a large table and two chairs there so you can eat your breakfast out there or have a drink and stare at the beautiful green mountains on one side. You can also see the beach and ocean through the other buildings on the other side. My room also had a good view of Diamond Head in the distance, too. The hotel is right next to the canal at the back of Waikiki, which gives a nice open feeling. You don\u2019t feel boxed in by other hotels and buildings at all.KitchenIt had a fridge, sink, 2 electric hobs, cupboard space above, cooking utensils, cutlery, coffee maker with daily refills of filter coffee (not instant), both caffeinated and decaffeinated. It had a microwave, rice cooker, toaster and also frying pan and a cooking pot. You can use the coffee maker to make hot water for instant noodles, etc if needed.BathroomThe bathroom was very clean, with shower and bath. Toiletries were replaced daily and included shampoo, conditioner, shower gel and body lotion. The hair drier was surprisingly powerful which was good. (In other hotels I have had the problem of low power hair driers taking ages to do the job and twice actually shorting out the electrics in the whole room.) There were plenty of towels with extras on the shelf under the sink.HousekeepingThe room was well cleaned and housekeeping was very responsive to our requests. Due to jet lag we were sometimes up late and a quick phone call to the front desk made sure our room was cleaned even if we went out at 3pm. On the second day the housekeeper asked me what coffee I liked and then gave me my preferred caffeinated coffee for the rest of my stay. A small but nice personal touch. When my child left his soft toy on the floor, we returned to find it cutely waiting tucked up in bed. Again, a small but nice touch. When I mentioned the DVD player skipped a few times, the same day it was replaced. In all cases there was fast and courteous responses to our requests.StaffI found the staff to be very polite and welcoming. You can build a nice hotel, but you need the staff to make it a great place to stay and this hotel is lucky enough to have that. At large resorts, it is hard to feel that personal touch, but in the Island Colony some staff quickly remembered my name and helped create a welcoming atmosphere. The hotel had an event each Tuesday where from 5-6pm there were complimentary cocktails and snacks on the rooftop (43rd floor, I think.) with some staff members and the manager. The 360 degree views were amazing and it was nice to have a few drinks up there. It all added to a relaxing, friendly atmosphere.LocationThe hotel is in a great location. I have previously stayed at both extremes of Waikiki, near the Marriot on one end and at the Hilton Village and Ilikai at the other. The Island Colony is right in the middle of Waikiki. It is just a short walk (1 block) to Kuhio Avenue and T-Galleria, The Waikiki Business Plaza, Nordstrom Rack, Ross, 24-hour McDonalds, ABC marts and so on. Then just 1 more block to the Royal Hawaiian Shopping center. You are close enough to easily drop off shopping bags in your room and go out again or even take an afternoon rest and go back out again. The location really changed the feel of trip since we were right next to the center of Waikiki. There also major bus stops just at the Kuhio Avenue so you can catch the E bus to Waikele, or the 42 to Pearl Harbor or 13 + A to Pearl Ridge. If you have a JCB card, you can ride the pink trolley for free which also stops nearby.BeachYou can walk to Waikiki beach and the quickest way is actually to walk straight for 2 blocks, past Ross, through the Royal Hawaiian shopping center, through the pink colored Royal Hawaiian hotel to the beach. We could walk in our flip-flops from the hotel to the beach and never felt it was too far. In fact, we went to the beach more times than we have done on previous holidays because it was so easy to pick up fresh towels from the hotel, walk down to the beach, enjoy it, come back and hand the towels back. Very little hassle. I don\u2019t think the Island Colony can advertise to people that they can walk through the Royal Hawaiian Hotel to the beach, but it is the quickest route.Other DetailsTaxi from airport to hotel 31 USD with Charley\u2019s Taxis. Took less than 30 minutes to get there. Can make online reservation.Bus to Pearl Harbor Museum 5.50 USD one day adult ticket. (Children 5 or under do not need tickets). Take the No. 42 bus direct to the museum. Took about 1 hour with no changes.Bus to Waikele Premium Outlets 5.50 USD one day adult ticket. Took about 1h20m with 1 change. Take the E bus, then change to the 433 bus.Bus to Diamond Head 5.50 USD one day adult ticket. Took about 20 minutes with no changes. Take the number 2 bus to Kapiolani Community College (KCC) and walk from there. Takes about 1 hour to walk up and down the main trail once there. There is a 1 USD entry fee per person including children.Pink trolley is free for JCB card holders. Before you go to Hawaii, see if your credit card provider can give you another card with JCB instead of VISA. Then you can get free trolley rides when needed between Ala Moana and Waikiki.(If you found this review useful, why not take a look at my books available on Amazon \"Hanatoki: Japan Flower Shop\", \"Winning Sports Betting Strategies\" and \"Big Data Betting\" by Tom Whitaker.)Once again, thank you so much to Marlon, Rick and Mike for saving my anniversary trip. I highly recommend this hotel for anybody considering staying in Waikiki."
    },
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        "review_text": "Perfect location. Use the bikes and travel to space needle and pikesPlace market. Quiet safe neighborhood with great restaurants. Rooms are clean with extra amenities. Didn't try the onsite restaurant. Staff was helpful and courteous. Stay here."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
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        "review_text": "The hotel was wonderful.  Going for breakfast at hotel restaurant in the morning was fabulous.  We stayed in August and outside temperature was miserable but hotel was enclosed.  Pool at night was a great way to cool down."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 13,
        "expertise": 0.000924313050902,
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        "review_days": 0.10514786418400801,
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        "review_text": "I cannot say enough good things bout this hotel. The staff was well beyond top-notch. They made us feel at home for the 5 days we were there and became part of the fun. Well-mannered, polite, helpful, and all around a blast to talk with. I have no doubt that if we had needed anything, we would have gotten it promptly and with an ear to ear smile. The bed was one of the most comfortable I have ever slept in - at a home or a hotel. Our room was incredibly spacious and well furnished. There was a microwave, a large mini-fridge, and a safe. A full-size couch and armchair complete with a coffee table made it easy to relax at the end of the day. There are a multitude of channels to choose from should you wish to stay in. The only drawback was the hotel restaurant. It was functional with a bar and a breakfast buffet but it wasn't anything out of the ordinary. And that's ok. It didn't detract in any way from our stay. We weren't there to hang out in the hotel bar. As for the walking distance to some of the main tourist destinations? Unbeatable. It's a block away from the Space Needle, the EMP, and the Pacific Science Center, not to mention the monorail that will take you 3 blocks from the Pike Place Market for $2.50 a person. I honestly don't think I will stay anywhere else if I ever head back Seattle way."
    },
    {
        "user_review_posted": 474,
        "user_total_helpful_votes": 237,
        "expertise": 0.002317113538563,
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        "review_days": 0.895399780941949,
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        "review_text": "High tea a highlight. This is the third time we have done this. Always enjoyable and that\u2019s why we return. $US36pp. Extra for champagne. Excellent value. Atmosphere is relaxed elegance. Make an effort with clothing. Don\u2019t rock up in your swimmers and thongs. 12 different teas available. Opted for the 30th Anniversary Blend. Very nice. Unlimited pots. Two tiers of food. Savoury \u2013 4 different types of sandwiches using different breads. Sweet \u2013 3 different types of deliciousness. Included was a basket of warm scones, jam, lemon curd and cream. Sat a table at front of open-air room. Great for people watching. And were lucky enough to see a bride and groom having photos taken. The room itself is gorgeous. Very tastefully decorated. With an abundance of fresh roses in vases scattered throughout. Service was impeccable. As you would expect from an establishment such as this. A lovely afternoon to celebrate our anniversary. Totally recommend."
    },
    {
        "user_review_posted": 1,
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        "review_text": "We loved this place I booked like 6 months in advance so I got a good room rate. The breakfast was good it only consisted of fruit and pastries though if your looking for more plus juice and coffee. Loved how we checked in we were greeted with juice and towel to freshen up after a long flight the staff were super friendly and helpful loved the valet guys parking is 25 dollars a day but you don't have to worry about parking which is good down there. Close walk to the Waikiki strip and beach with plenty to eat and shop I will definite stay again!! The rooms are nice a little small but we were never in our room the hotel has a nice contemporary feel! I recommend staying here for this was the best place we've stayed so far for a good price from the times we been out to Waikiki before thank you Vive for a wonderful stay!"
    },
    {
        "user_review_posted": 8,
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        "review_text": "I enjoyed my stay at Park Central. The staff was nice, room was consistently clean. I recommend staying on a lower floor - I was on the 9th and I was consistently the first off a full elevator. watch out for rooms near the service elevator - I heard from colleagues it is quite noisy.But ... While you're here, I'd caution you on the restaurant - I went down for breakfast and only wanted an oatmeal and small portion of scrambled eggs. My server told me that the buffet was my only option, although I noticed while eating the other servers were taking breakfast orders off menu. The cost of my small breakfast was $30!  I'd recommend a short walk to Starbucks, Corner Bakery or subway. You'll easily save $20."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
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        "helpful_class": 0,
        "review_text": "Hubby scooped me To DC for a destressing staycation. The staff was property were both pristine and charismatic!Customer service at Watergate has set the standard for me and this is not my first rodeo with luxury properties.I could go on....My point is pack your bags and be ready to get pampered.Btw- Make sure you bit Kingbird for drinks and dinner."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 6,
        "expertise": 0.0013461326271650002,
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        "review_days": 0.15826944140197102,
        "helpful_class": 2,
        "review_text": "Hotel is ok and located near majority of attractions. However, The hotel charged my debit card 3x the amount and now I don't have enough money to get home to NJ. The manager was no apologetic and did not make it her business to get my money refunded. The front desk girl did tell me the manager has the ability to call the bank and get the funds right back and the manager refused. She was completely incompetent and made me feel like it was MY fault I had 3 UNAUTHORIZED charges, I never swiped my card anywhere. She was rude and made me feel like she was lazy, sleepy, and bored at her job that day. She is in the business of HOSPITALITY and the last thing she did was care about me, the customer. I have $90 to my name and I have no idea how I'll get home. They charged me 3x stay almost $400. Unacceptable. DO NOT STAY HERE. I asked for her business card and she gave me a card but the name was a man's name, not her name. Just shady times at this hotel, not honest, and downright absurd."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
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        "review_days": 0.767798466593647,
        "helpful_class": 1,
        "review_text": "Our room had an ocean view and it was spectacular.  From check-in to check-out the service was outstanding.  The rooms were clean and spacious.  The staff was excellent and friendly.  The concierge staff were the BEST.  Jason and Chase booked us the best trips and always greeted us by name when leaving or entering the hotel.  Would definitely go back to this hotel again.  It was convenient to shopping and restaurants, just a short walk across the street.  Especially loved the open air lobby and the nightly entertainment by the pool."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 39,
        "expertise": 0.002117205703863,
        "user_cities_visited": 88,
        "review_days": 0.24260679079956102,
        "helpful_class": 1,
        "review_text": "Was a great location and room was niceCould do with a few simple things- room card keys that don't get wiped when stored next to credit cards (seriously don't give key cards that are wallet sized that can't be kept near credit card or phone without being wiped) we had to change keys 3-4 times in our stay of 9 nights- have a few high chairs available for guests in rooms, as traveling with young kids this seems obvious but not available- room could do with a breakfast bar or sink as being a one bedroom is expected and is just the bathroom sink in main bedroom which isn't ideal for a kitchenette type usePenthouse on level 18 was great, we had the rear non-beach front room which has a massive balcony (huge) which on Friday nights is awesome for watching Hilton beach fire works at 745pm on FridayStaff are great and very nice and helpful,Stay away from Wyndem desks as they are really hard sell on the time share, they look like help desk and it's only when you talk to them that u get the hard sell and realize it's very annoyingBeware the $31 US resort Fee (mandatory charge per night) it does give 60min of calls to Australia a day plus free wifi (good signal in all parts of our room) but it's expensive if you don't know about itOverall a good hotel for position, beach location and staff, but could be a little better"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 48,
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        "review_days": 0.301204819277108,
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        "review_text": "We were visiting Chicago with friends for a couple of days and they booked the Homewood Suites. This is one of the Hilton brand hotels and rooms are comfortable and spacious with separate living area. It is a short walk to the shops along the Magnificent Mile and plenty of eateries and bars. A 10 minute walk takes you to Navy Pier where the Eye is located as well as amusements and restaurants. Twice a week during the summer there are fireworks viewable from the pier around 9.30pm which is a great spectacle.Wifi and breakfast is included at the hotel. Breakfast consists of a self service buffet with a good choice. Also between Monday and Thursday evening snacks are included together with beer, wine and soft drinks between 5 and 7pm. The hotel has been recently refurbished and the decor is modern and comfortable. A great location with good service."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
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        "review_days": 0.032311062431544,
        "helpful_class": 1,
        "review_text": "One line about my detailed review: \"One of the best hotel to stay in Dubai !!!\"We stayed at Dubai from Jan 19,2015 - Jan 23 during our visit to Dubai. From arrival to check out the service at the Hotel was awesome and one of the best what you except from the standard of the oberoi. I have stayed at their other properties and the this one was no different as far as service is considered. So I was very happy returning customer.We arrived at 9:00 AM early morning to hotel after 13 hours flight from NYC. Upon arrival to lobby at hotel the room was ready for early check-in and we were given upgrade. The room was not just ready but bathtub was filled with hot water. What an awesome service!I would like to personally thanks to Mr. Tapan, Gopi, Raghu, doorman and many more to provide the exceptional service during our stay.Room: The rooms are very spacious, modern and necessary amenities. Good view of Burj khalifa (My opinion one of the best in city). Hotel grounds , lobby and restaurants are very good.Infinity pool is very clean and you can get relax. Lounge is very nice to stop by at night. Hotel indian restaurant anantara serves delicious food if you are into indian food.Service: The Best in town, period! One time we were waiting and didn't see shuttle , next thing they got us cab in next minute. Everything is nearby so even if you are visiting for travel this hotel serves the best location and purpose. The staff at door  is very quick to get a cab. We never wait for more than five minutes to get a cab.Location: I would say it good location. Cab is easily available and hotel has shuttle service to many places including dubai mall.Travel activities: We did do dubai city tour, desert safari, dhow cruise( please avoid not worth it),miracle garden, seven course brunch at Burj al arab hotel, dubai fountains ( must), emirate mall,abu dhabi trip with emirate palace, grand mosque and Ferrari world.Again if you are looking for an amazing stay with best service and luxury , I would must recommend The Oberoi hotel.Thanks and kudos to entire team at the Oberoi!"
    },
    {
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        "review_days": 0.92552026286966,
        "helpful_class": 0,
        "review_text": "I stayed 2 nights. Everything is good, especially executive lounge is very good. Thanks to Kae's kind service, I could enjoy Lounge.If I come to bangkok again, I will stay at Marriot Bangkok sukhumvit."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 36,
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        "user_cities_visited": 167,
        "review_days": 0.42223439211391,
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        "review_text": "This is a cozy, homey hotel in a well-kept old building that has lots of charm. I've stayed here on several occasions. The rooms are large, clean, and comfortable, with funky vintage British decor. The mini fridge is stocked with free bottles of water and soda.Great location near Union Square, close to lots of great restaurants, and several transit options nearby. The walk down to BART is easy, and the walk back up just takes a little extra effort, but is worth it.All the staff are friendly and welcoming, from the front desk to the housekeepers to the kitchen staff, everyone greeted us warmly.Breakfast is served downstairs, and there is always a variety: fruit, pastry, bread for toast, eggs (scrambled one day, casserole another day), breakfast meat, hot and cold cereal, yogurt, tea, coffee, juice."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 37,
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        "user_cities_visited": 316,
        "review_days": 0.38992332968236504,
        "helpful_class": 2,
        "review_text": "I had an indescribably excellent stay at this hotel. A room right next to the presidential suite and a magically perfect view. The staff is very warm and professional. Soo hospitable. Great In-Room-Dining, but it's also worth it to dine outside because the location in the center of the financial district is really a good starting point. First class hotel, its 5 stars well deserved."
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 123,
        "expertise": 0.0038706829968000005,
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        "review_days": 0.43044906900328506,
        "helpful_class": 0,
        "review_text": "We stopped here for a quick night on our way back from the islands.  The convenience of this hotel being attached to O'Hare is great since you never have to step outside to \"enjoy\" Chicago weather, though on this occasion the weather was okay.  The price can vary quite a bit at this hotel depending on your timing, but this time we caught it at a great value.  I have used this hotel for many business meetings over the years due to its convenience and for layovers with my family as well."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 4,
        "expertise": 0.000516100557744,
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        "review_days": 0.7962760131434831,
        "helpful_class": 1,
        "review_text": "We stayed at this hotel from 17th to 20th December 2018. I have learned that reviews help with decisions regarding hotels and so do personal experience. The service we have received was top notch, the staff was very friendly and helpful. The room and bathroom were super clean and comfy. I loved, loved, loved Nana. One day we walked from Siam to Nana just to get our steps in for the day. There are coffee shops and restaurants nearby. I would recommend this hotel to anyone, the location, service, and staff are amazing."
    },
    {
        "user_review_posted": 1,
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        "helpful_class": 2,
        "review_text": "Recently stayed at this hotel for a week in March. It was a great experience, everything from the location to the staff was excellent. The rooms were comfortable and clean. One particular employee, Kristofer Menendez was exceptionally helpful. Mr. Menendez recommended places to eat and things to do during our stay, he went above and beyond to ensure we had a pleasant experience from booking until checkout. Will definitely be back again."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 30,
        "expertise": 0.006222145464837001,
        "user_cities_visited": 78,
        "review_days": 0.554764512595837,
        "helpful_class": 0,
        "review_text": "A Disastrous stay ! I shared a room with a couple of strangers- they separated one massive space into 2 rooms with a partition- I cannot even begin to describe this surreal experience- In all my years of business traveling, I never thought this possible- I checked-in very late, and the hotel was sold out- no options were offered to me or to the \"other guests \" on the other side of the partition- the partition was also too short and heard each other sleeping & more! my bed was a pull down from the wall- UNACCPETABLE - I have yet to hear from the GM whom was absent the next day- I have paid for my room in advance, I have left this property speechless, traumatized and disgusted by the Kimpton group!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 25,
        "expertise": 0.0035676192577880003,
        "user_cities_visited": 70,
        "review_days": 0.19058050383351502,
        "helpful_class": 0,
        "review_text": "We have stayed here a couple of times and really enjoy the upscale rooms and friendly staff.  Close enough to the strip to walk to it if you don't mind some exercise.  Just short of 1 mile to walk to MGM Grand.  We typically took the shuttle to the strip and then walked back.  Rooms are very nice as is the whole building.  Note that their spa services ie massages are provided by an offsite company that comes to the resort.  No couples massages available."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.720153340635268,
        "helpful_class": 0,
        "review_text": "We had several bad experiences at this hotel. Do.not.trust any of the staff at any level.We had several problems with valet service:arrived at hotel around 6 pm, didn\u2019t get luggage delivered to room for 3 hours. Attendant apologized profusely and we believed he was sincere, except, the same attendant picked up our luggage on the day we left and proceeded to take it downstairs and leave it all unsecured and unattended right in front of public restroom and restaurant. We would never have known he did that except we randomly happened to walk up to the public restroom and saw it for ourselves! At that point, we realized all our belongings were not secure at all and feared something would be stolen while valet was getting our car. In the 30 minutes we waited for help, the attendant never showed up. We reported the incident to the front desk and were assured a manager would give us a call. It\u2019s 16 days later, and no call or message has occurred.A complaint was lodged with an attendant in charge of luggage who loudly and rudely insisted that he had kept our luggage in his line of vision the whole time - something completely impossible since our luggage was on a rack that was behind a wall that separated his area and his line of vision from the public restrooms more than 20 feet from his location.  Possible if only he can see through walls. Our unsupervised luggage that could so easily have been stolen included two sets of medical equipment needed daily and the special and costly purchases of TWO Dolls and accessories (purchased while IN Chicago) which would have been heartbreaking for our 6 and 10 year old granddaughters to lose (they were with us on the trip)Prior to the luggage issue, on the 3rd day of our stay, a piece of jewelry was taken from our room during a 30 minute period of time while we went to a downstairs Coffee shop. A report was filed immediately with the front desk and we were assured they would check with security and get back with us ASAP. Sixteen days later, and we\u2019ve still heard nothing from anyone on anything reported. We even stopped by security the same day to make sure they knew about the jewelry and they went through a ridiculous hoopla of acting as if they cared. We got zero feedback from them and zero feeling that anything even remotely investigative would ever occur. If you travel to Chicago, please stay somewhere other than the Kimpton Hotel Allegro. Th"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26451259583789705,
        "helpful_class": 0,
        "review_text": "I recently booked a stay for the Willard Intercontinental for an upcoming stay. There website has a Best Price Guarantee or the first night is free with the words \"Book Online or Call 1-888 IC HOTELS\". While on the website, I called the reservation line and spoke with a representative to ensure I was getting the correct room that fit my needs. She offered to book the room for me and when I asked if there were any advantages or disadvantages to having her do it or my completing the reservation online myself, she specifically stated that there was no difference. I proceed to let her book the room. I found a significantly lower rate on a competitors website that night. I filled out the Best Price Guarantee claim form which was then denied. It was denied because I did not book online, but let their representative book over the phone. You can see in the picture below that there is nothing stating must book online for Best Price Guarantee. There is no asterik or drop down menu that would provide this important piece of information to a consumer making this decision. There is a drop down (+) directly above to show you the Top Destinations, but they have excluded this key information about the Best Price Guarantee from there booking page.  Please beware about this misleading tactic. I hope my family and I enjoy our upcoming trip. We will not be staying with any hotel associated with this group for any future vacations as there guarantee is not what it seems and I do not wish to do business with companies that do not stand behind what they offer and use deceptive practices to mislead consumers.  Also, please be advised that they will not speak with you over the phone regarding this policy or anything related to it. They are an \"email only contact service\" and apparently have no phones available to call and speak with you.  I will leave you with, buyer beware. Please understand it is not even about the money to me at this point, though my wife and I have worked extremely hard to earn every item and opportunity.  We make a good living and are very blessed, it is strictly a matter of principle, of treating people fairly, honestly, and standing behind your word and brand."
    },
    {
        "user_review_posted": 302,
        "user_total_helpful_votes": 196,
        "expertise": 0.00304052646924,
        "user_cities_visited": 122,
        "review_days": 0.18838992332968202,
        "helpful_class": 0,
        "review_text": "Great hotel in a landmark building in San Francisco.  Room is up to Intercontinental standards, clean, ok from a size point of view, great bed, friendly staff....so bottom line, a good  hotel to recommend.  The \"walking around\" could be challeging because is on top of the hill, and you really need to be fit to reach the hotel from the downtown, but honestly, this is the charme of San Francisco.Check in and check out was efficient, and the valet parking too. We had a very early flight to LA, called to ask for our car to be ready, and when we were down the car was there waiting for us.   As an IHG gold member I got a present from the hotel too.Very good place, where I will definitely come back"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "I will admit the hotel was clean and it looked like they had updated in the last few years but, very boring, and I'm accustomed to a nice couch in the first room. they put something that looks like cheep vinyl. Everything was very boring. I booked a room for what I thought was a good rate of  $215 but during flight to Chicago it was on three web sits for $169. Not a big deal about money ,but i would of thought one call Hilton Honers would settle.  They advertise that they will match any other advertised rates on other sites.  Did not happen.Be careful they advertise $42 Dollars a day self parking. It was not available for two days. I had to pay  Parking $65 a day. My suggestion never bring a vehicle. Use Uber. And the Wi-Fi was the slowest i have every had. Terrible if you own a business."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8625410733844461,
        "helpful_class": 0,
        "review_text": "The MGM Skyloft experience is first class!The culture of service is felt everywhere you go.  We enjoyed the expirience and we are confident that we will return.  This is an experience that no one would be disappointed with."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.037787513691128004,
        "helpful_class": 0,
        "review_text": "I am currently staying at the nobu hotel in Vegas and leave tomorrow. The service is outstanding the room is great and the room service is delicious. I would definitely stay again as it is quite comfortable and relaxing. In addition if you stay at the hotel make sure you eat at the restaurant and get the tasting menu, hands down one of the best restaurants in Vegas. If you want a high class elegant setting away from the craziness nobu is the place for you!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 24,
        "expertise": 0.003218738670575,
        "user_cities_visited": 43,
        "review_days": 0.35104052573932004,
        "helpful_class": 1,
        "review_text": "Stayed at the alise on the beginning of my usa road trip and wow what a great start ! great location ,friendly and helpful staff ,beautiful hotel and lovely rooms ,we stayed in a starlet room and they are small but are plenty big enough for 2 people the beds were so comfortable and we loved the bedding, I spent ages searching for my san francisco hotel and came across the then called grace which was at the time rated 120th best in the city, having read the reviews i booked and predicted this hotel would end up in the top 20 and it is well on its way and well deserved ! coffee and cupcake in the foyer is a great touch too"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.816538882803943,
        "helpful_class": 1,
        "review_text": "Stayed at the hotel during NADA  Show 2019 had a great experience. Hotel staff was very friendly and professional the rooms were very comfortable (actually cozy) the location was central to most of the events being held. And walkable to the Moscone Center."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.466593647316538,
        "helpful_class": 0,
        "review_text": "Biggest complaint...when we went to shower in the morning it looked as if there was blood on the shower curtain. We text the manager like we were told to do and never heard anything back from the management. Not a way to get or keep customers."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 6,
        "review_days": 0.8526834611171961,
        "helpful_class": 0,
        "review_text": "Very easy access from DOn Mueang airportCheck in a little bit difficultCheck out and concierge perfectThe bed was very comfortableEverything worked perfectly in the roomDefinitively will stay again"
    },
    {
        "user_review_posted": 183,
        "user_total_helpful_votes": 54,
        "expertise": 0.0013222560473760002,
        "user_cities_visited": 90,
        "review_days": 0.37294633077765604,
        "helpful_class": 0,
        "review_text": "This hotel has been around forever, and it is dire need of a remodel.  The Congress is odd, because each hallway has a different smell.  Seriously!!  Walking into it, it smells like a subway. The halls are broken up by double doors and each section has its own funk. Sometimes the hall smells like mustard, and the next section will smell like a musty old house.The lighting in the rooms is harsh.  I think it is daylight LED lights that are blue and very stark.  Not warm at all.The bar has the potential to be good, but it is not.  Sure, the bar itself is copper covered and beautiful; however, they were serving cocktails and beers in plastic cups and the service was very, very slow.Unless you can get a room for under $100--there are many better places to stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7820372398685651,
        "helpful_class": 0,
        "review_text": "And Michelle the Breakfast Diva who casually commands the lobby space and grabs your coffee and breakfast order while breezing by leaving you to wake up slowly in the serene and mellow lounge area.The rooms are a perfect combination of white oak floors, delicious Frette sheets and towels and robes \u2764\ufe0f and the comfiest bed.After a long day pounding the NYC pavement walking into The Made is like stepping into California to me. I used to live in San Francisco and the Made gives off those laid back Macondray lane vibes."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.16922234392113902,
        "helpful_class": 1,
        "review_text": "This Inn was very warm and charming starting with the nice woman, Ann at the front desk. They took us in early and also upgraded us. Our room was clean with plenty of room. Breakfast was the jam! Best continental I've seen. We did not partake in the complimentary happy hour or cookies and milk, but think it's a lovely add-on. I loved the turn down service and chocolates on the pillows! We would most definitely stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 19,
        "expertise": 0.009113979918349,
        "user_cities_visited": 46,
        "review_days": 0.756297918948521,
        "helpful_class": 0,
        "review_text": "We booked at the State Plaza hotel due to its close proximity to GWU and other good reviews we had read. The staff was amazing! We came from across the country with A LOT of stuff. The bell staff lugged up many bags on arrival and also after multiple shopping trips. They also lugged them back down on move in day. They were alway cheerful and pleasant. The desk staff helped with directions, cabs, restaurant recommendations. I can not say enough about the excellent staff at the State Plaza Hotel.  The room was also very nice with a full kitchen, large bathroom area and comfortable beds. We are staying there again for Parent Weekend and I'm sure for future stays."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 5,
        "expertise": 0.001103387399315,
        "user_cities_visited": 13,
        "review_days": 0.34173055859802803,
        "helpful_class": 0,
        "review_text": "I have stayed at Club Quarters in London previously, so I thought I would try the American version.  I had booked a non-refundable superior room for 5 nights, but when I arrive, I was stuck in a standard room (pretty small for american hotels).  That staff was able to resolve this on the second night and gave me no hassles.There is a free espresso machine in the lobby which is a huge perk - but it was often \"temporarily out of order.\"  It may have been temporary, but it happened often.  There are Keurig machines in the rooms - so you will get your coffee, you just might have to go next door to get your Latte.The first room I had was on the 2nd floor by the back alley.  This was very noisy - but on the positive side, I learned that Cafe Prague is in that alley and proceeded to enjoy the cafe most days and evenings of my stay.The fitness room is small with 2 treadmills (one was broken while I was there) and some weights.Overall - the staff was very accommodating and made me feel very welcome"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8723986856516971,
        "helpful_class": 0,
        "review_text": "This hotel has been the highlight of my Dubai experience. I really enjoyed the food here, the service was excellent, everyone is so friendly. I really liked Ayoub from breakfast, he was so amazing, helped me with recommendations. Sarath is such a lovely chef, remembered all my requests from previous days. All the staff were so lovely and warm, it\u2019s really been a wonderful experience here, will definitely come back."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.8187294633077761,
        "helpful_class": 0,
        "review_text": "This was our first trip to Hawaii and we were very pleased that we chose the Park Shore.  The location was perfect for us.  Adjacent to Kapi\"lani Park and directly across from Waikiki Beach.  And, for our needs, we appreciated that there was a Starbucks next door.We booked a partial ocean view room but, since the park was so close, we had a pleasant, relatively open view of the park and beach.  Our room and bathroom were very clean and comfortable.....just a bit small.  We had a refrigerator but no microwave.  The front desk staff could have been a bit more friendly.  Depending who was on duty during our 5 day stay a few made us feel that we were interrupting them if we approached the desk.  If we return to Oahu we would definitely consider returning to the Park Shore.."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 12,
        "review_days": 0.756845564074479,
        "helpful_class": 0,
        "review_text": "Stayed here for three nights, gave us the wrong room category and only that I had proof of what room we should have they moved usBathroom horrible came back one day to a guy up a ladder outside are door fixing something so he held a taup over are heads so we wouldnt get all the muck that was coming out of b the ceiling on usI would advise anyone to look elsewhere you can definitely get better accommodation than at this establishment"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.352135815991237,
        "helpful_class": 1,
        "review_text": "Very cute and quirky. Really liked it. It felt all most like you were sharing a big old house with lots of friends. Never had to wait to use shower or loo. Very clean and comfortable. Its located in a very good part of the city. Lots of places to see close by but also very easy to get public transport to every area of the city. Like the decor and the feel and nice bar next door. Would highly recommend. Xx"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 11,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "We stayed her for 6 nights during our Hawaii stay. The location was perfect, in the heart of Waikiki. We were able to walk everywhere downtown. The hotel was located on the ocean and they had a great pool. Staff was very friendly and helpful. I would stay at this hotel again and recommend it to everybody."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.000547645125958,
        "helpful_class": 1,
        "review_text": "My boyfriend and I stayed here one night for a local getaway through a deal on Groupon, and we absolutely loved it. Service was excellent and the facility itself was nothing short of wonderful. We were out a majority of the day, so the innkeeper called us with specific details regarding our check in process in the event that we arrived after she left. She was extremely gracious, and the inn itself was beautiful. The first floor is extremely welcoming and homey. There is a living room where continental breakfast is provided in the morning, a kitchen with shandy and pastries, and various beverages in the fridge for guests. There is also a backyard with a patio and pool. We stayed in the lighthouse room, and everything in the room was so intricately designed and placed. We also had the balcony right outside our room (what's better than a glass of shandy on a beautiful evening with great company at a beautiful place?).We slept in late, so we missed  most of the continental breakfast, but we were able to talk to the manager of Swann House. She truly cares for all the guests, and she wants everyone to enjoy their stay. I would definitely go again!"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 19,
        "expertise": 0.001377454592049,
        "user_cities_visited": 101,
        "review_days": 0.12486308871851001,
        "helpful_class": 0,
        "review_text": "The hotel has the potential to be fabulous. It has all the amenities, views, and location but it's missing the details that you would expect from a place of this caliber.One example: we checked into our room and noticed a room service tray sitting on the floor in the corridor outside our room. It was there for the day so we decided to mention it to the front desk clerk (on 2 separate occasions) and were told they'd take care of it right away. We checked out 24 hrs later and it was still there!! Lunch on our first day there was ok but for the cost the service was quite poor. Our waiter kept misunderstanding our questions and apologising ahead of time for the delay in taking our order and tending to us. He brought us a \"complimentary\" appetiser of olive tapenade and breadsticks but it looked used....snapped and half-filled breadstick container! We asked for the check and he never brought it. We had to ask another employee for it and then our waiter showed up with a \"complimentary\" beer and our check! We didn't want anymore beer. It's a pity because there are a few employees that seem genuinely interested in making a good impression but they collectively seem to fall short of doing so."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9676889375684551,
        "helpful_class": 0,
        "review_text": "The Rooms were spacious, very nice and clean. The Location is perfect. Right in the middle of the city and accessible to everything. But what made it special for me was that I felt well taken care of. As I had a complicated reservation situation and they made sure everything was corrected and addressed. They followed up and made sure I was all set. That meant a lot as not ever hotel does that."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.017524644030668002,
        "helpful_class": 1,
        "review_text": ", you will see at check out. check your debit or credit card online often for any extra charges.Very small lobby with a bar right besides the front desk and drunk people almost  next to you at check in if you check in after 05:00pm or during the night.NO coffee maker on your room and when you ask for one is an ordeal to have coffee packages replaced every day,  since coffeemaker are   not required in every room.Guest rooms are big and nice beds, but each room has a mysterious door you can\u2019t open and they put a huge mirror in front of it, very odd.NO restaurant and the bar area  is narrow and super uncomfortable to reach the bartender to ask for a drink, because it\u2019s a narrow long hallway and the bar is at the end of it.Be very careful with your bill and credit card please!!!  You might be overcharged, or charged for services you didn\u2019t ask, look at your back account for the next two weeks or so.....Some employees the males are very nice but some of the girls are mind and unprofessional.When you ask for something from your room, they don\u2019t place a fallow up call or anything similar to make sure you received what u asked for:\u201cThere is anything else I can assist you with Sr/Ms? \u201dYeah right!   Don\u2019t expect that kind of treatment, this is the kind of hotel where workers hang up on you before you even finish talking; you will see."
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 46,
        "expertise": 0.002145475498669,
        "user_cities_visited": 81,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "I really enjoyed my stay at this hotel: extremely friendly front office and housekeeping staff, really comfortable and sparkling clean rooms, an excellent breakfast, and great location! They've got almost everything right!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.757940854326396,
        "helpful_class": 0,
        "review_text": "This boutique hotel is clean, well maintained, and a good deal overall. The staff is responsive and attentive. The Talbott is the quietest downtown Chicago hotel I've ever stayed in; no street noise, banging doors, or loud ice machines. Great location with easy access to all that Chicago has to offer. Be sure to familiarize yourself with parking options during the reservation process, as parking is NOT free as indicated on the hotel's website."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 10,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 11,
        "review_days": 0.872946330777656,
        "helpful_class": 1,
        "review_text": "I stayed for 1 month at this hotel and that was horrible. We needed to change room several times because there was trouble in it, so pack all our things, ... each time the service of the hotel didn\u2019t proposed us any good solution, i needed to call the manager at the second time for asking for a better after i needed to change room at 4am, for the hotel all was normal. The food here is awful. Also the swimming pool there is no sun. Sometimes there was no hot water for days, like it\u2019s normal to pay a room and don\u2019t have hot water or internet also. The people at the hotel weren\u2019t nice also. but the room are great. Just this hotel is horrible don\u2019t go there"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "The rooms were nice and clean as well as the hotel. The front desk employees were very helpful. The location was perfect as we were able to walk to the space needle several tiimes and catch transportation to other areas from the needle. The only thing I was disappointed in was the shuttle service from  and too the hotel. I was told before we went there the shuttle ran all the time every day. The shuttle only runs Mon-sat and stops around 6p.  If you don't make a reservation you are out of luck supposedly. DO NOT make reservations with the shuttle thru the reservations office of the hotel over the phone. ONLY make them with the driver OR the front desk.  We resorted to LYFT several times as the shuttle could not come pick us up. LYFT worked out well to and from the hotel. Also LYFT to and from the airport worked great as the hotel shuttle does not go to the airport and it was cheaper then any other service the hotel had set up. The amenities were really nice but we could never get back to the hotel in time to get the free cupcakes. The front desk did save us some on one night. I loved the robes and the slippers and my daughter loved the popcorn and we used the free water everyday."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 65,
        "expertise": 0.0031768362205300002,
        "user_cities_visited": 97,
        "review_days": 0.9200438116100761,
        "helpful_class": 0,
        "review_text": "We just spent a week in this hotel, we have been to Honolulu approx 25 times over the years and this is our first stay in this hotel. The location is great, virtually across the road to the beach and next to the International Marketplace. We did have a city view room that had no balcony which was pretty average, quite small with just a queen bed which was pretty uncomfortabe....the mattress could do with an update! The pool itself is fine but you need to wear shoes from your sun lounge to the pool edge as the slate is BURNING HOT! My husband made the mistake of walking barefoot across on his first dip and actually ended up with a blister on the bottom of his foot! The staff were all lovely. The resort fee is a bit steep at USD36 per day but that did include water bottles daily, fruit poolside, a GoPro to use for 1 day, Wifi throughout the premises and Tommy Bahamabeach chairs (the Rolls Royce of beach chairs) that you could borrow to take to the beach for the day. I would probably stay again but would definitely get a room with a pool view balcony. We loved the nightly entertainment as well, each night in the pool area until 830pm."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.653888280394304,
        "helpful_class": 0,
        "review_text": "From check in to check out, room service, comfort, ambiance, location....could not have asked for more!  Will be back as soon as I can find a good excuse!!  I am a short and simple reviewer.  Thank you!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8033953997809421,
        "helpful_class": 0,
        "review_text": "Great hotel, fair pricing and great location.  From the front desk to maintenance, customer service was top notch.  Some of the rooms can be small, or oddly shaped, but it didn't bother me as the beds, and over sized tv, plus great service made up for it."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 60,
        "review_days": 0.616100766703176,
        "helpful_class": 0,
        "review_text": "If you stay out past 2am, this is a great hotel to stay at.  With the Fremont Street outdoor live music and the Hoof and Heifer biker bar across the street, the noise level is unbearable.  They hotel knows its an issue, since you can get ear plugs at the front desk."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 21,
        "expertise": 0.0045238883371950004,
        "user_cities_visited": 16,
        "review_days": 0.733844468784227,
        "helpful_class": 3,
        "review_text": "Coming from such an awfull motel in LA and walking into this, I nearly cried! Just walking in the lobby, you feel like you enter a spa. The music, the smells, the staff... The rooms are large, and you will not miss a thing. Everything is thought off. We even had rooms service one night, just to stay in and enjoy this amazing place. You will not regret staying here!"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 19,
        "expertise": 0.0015978684190090001,
        "user_cities_visited": 51,
        "review_days": 0.205366922234392,
        "helpful_class": 0,
        "review_text": "CAVEAT: We booked through Hotwire, so perhaps if we had booked directly through the hotel then we would have had more control over our experience.Room: Clean, modern room equipped with mini-fridge and television. No microwave or coffee pot. Bathroom was average. No soaking or jetted tub. There was a generous amount of shampoo, conditioner, and body wash compared to other hotels. From the window, the only thing we could see was an office building (maybe 50 feet away).Noise/Privacy: The walls seemed well-insulated but the doors were not. I could hear conversations from the hallway while laying on the bed. I also woke up to doors slamming shut from nearby rooms.Location: Restaurants, bars, entertainment, and attractions like Pike Place are all within walking distance of the hotel.Hotel Overall: Lackluster on the outside but aesthetically pleasing on the inside. Service was warm and friendly by all staff.Parking: You are pretty much forced to pay for valet parking. Probably my biggest gripe about our experience. We were completely unaware of the parking situation but that was partially our fault because booking through Hotwire means you don't really know what you're getting yourself into and we could have called the hotel ahead of time once we knew where we would be staying. That said, you'll either have to park in one of the parking lots off-site for a daily fee of $10-$20 or so, or you can pay $43/night to have valet parking at the hotel. Those are your options.Needless to say, for a 4/4.5 star hotel, we have experienced much better. We'll probably take our chances and book with a different hotel next time."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 18,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "We stayed at The Edgewater for a night prior to an Alaskan cruise and another night on our return. The hotel itself is lovely and the rooms clean, spacious and well maintained. It is literally on the waters edge and the aspect from our rooms was awesome. However the  air conditioning was very noisy in our rooms and the rooms of our travelling companions. We also experienced noise from the rooms above which kept our friends awake both nights. Our main complaint was that we asked the concierge staff to book a taxi to take us to the pier for our cruise. They agreed to do this but when we arrived with our luggage we found they had failed to do this as requested. All they were interested in was us paying for a town car/SUV. We were very clear we did not want to pay $45 for a 5 minute journey to the pier and just wanted 2 taxis if 1 taxi wagon was not available. It was clear to us there was a system going within the concierge staff whereby taxis were not allowed onto the hotel property so if they did not phone a taxi we were almost forced to pay the ridiculously over inflated prices for the private transfers. Luckily for us a taxi dropped off some people and our friends used that taxi and 20 minutes later another taxi did a drop off and we were able to get to the pier. The cost of the cab was $11. All the concierge staff did was keep offering us a $45 transfer and sadly it was very obvious they were not going to organise a taxi. I did complain to the office staff and the hotel did give us a $20 credit on our stay on our return from the cruise. I certainly hope they have ensured no other customers have to go through the stress we did just to arrange transport to a cruise ship. It left a very sour taste in our mouths and truly if we had not prepaid for the night on our return from the cruise I would have found alternative accommodation. The attitude of the concierge staff was rude and obnoxious and holding customers of the hotel to ransom should never be allowed to happen. I hope management have done something about this."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 18,
        "expertise": 0.0023864693179480004,
        "user_cities_visited": 78,
        "review_days": 0.49835706462212404,
        "helpful_class": 0,
        "review_text": "The llocation works for and against this hotel.  The plus is that it is within walking distance of the CenturyLink Field, Safeco Field, the Link Light Rail and tourist areas.  Unfortunately it is not top on the safety scale in terms of homelessness and drug use.  Our friends had a room overlooking the alley and witnessed drug buys and use through their window.  Our room had a better street view.  There is a shuttle that transports to the cruise ships.  Unfortunately we were not informed that there is a $7 fee for person; Uber would have worked as well.  This hotel is clean and the staff courteous.  A nice touch, given the Seattle rain, is that they provide umbrellas in the lobby for customer use.  Furniture and linens were comfortable.  There is a Starbucks right across the street, in addition to a restaurant in the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "Buffet lunch is very good value for money and good quality. We eat hotel buffets regularly and this is one of the best bang for your buck buffets in Bangkok.I have stayed here before and the rooms are first class.Staff are very polite and attentive and Chris was very welcoming and a very good ambassador for the hotel."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 8,
        "expertise": 0.001328151499176,
        "user_cities_visited": 18,
        "review_days": 0.9567360350492881,
        "helpful_class": 0,
        "review_text": "The bones of this hotel came from the 1920's, the historic Hotel Cass \"Biggest little hotel in Chicago\" They are good bones too. Holiday Inn did a nice job of bringing it into the 21 Century. What you might NOT like-1. Rooms are TINY-think Microtel tiny.2. Toilet flush is LOUD.3. The two elevators are SMALL and SLOW.What you WILL like-1. Rooms are very clean and have plenty of plug ins for electronics.2. Keurig In room coffee-yea!3. Lots of water pressure and lots of hot water.4. Great location near public transportation.5. VERY nice breakfast-better than some other Holiday Inns6. VERY friendly and helpful staff. Will work hard to solve any problems.7. Bed was comfy and had a choice of soft or firm pillows.Came in and left by public transport so did not experience the parking.This is an EXCELLENT choice if you don't care about the first three things I mentioned. We would certainly come back."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 3,
        "review_days": 0.84775465498357,
        "helpful_class": 0,
        "review_text": "We had a glorious 25th Anniversary vacation at the Kahala. Our room was amazing with an incredible balcony overlooking the ocean/dolphin lagoon/pool. We could see sunrises and sunsets from our balcony every day. Every single staff we encountered went above and beyond to make us feel very special. I was a little concerned about the whole idea of dolphins in captivity before we arrived as some comments have mentioned but after I saw how well they were taken care of and after speaking with some of the marine biologists at the facility I realized these creatures were right where they needed to be. And watching them play when noone was really watching or asking them to perform was a highlight of our trip. My only less than perfect score would be for the fancy Hoku's restaurant... overrated and not worth the price, but all of the other options were amazing. It was frustrating to have a lot of kids in the hot tub without their parents supervising (especially when there is a kiddie pool right there) but one of the staff said they were considering making the hot tub \"adults only\" which would solve that problem. Overall it was paradise for us, away from the hustle and bustle of Waikiki but close enough to enjoy what it has to offer if one is so inclined."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 36,
        "expertise": 0.0028519759050110003,
        "user_cities_visited": 44,
        "review_days": 0.6867469879518071,
        "helpful_class": 1,
        "review_text": "this hotel is located just off union square and positioned perfectly for a holiday in San Francisco.  The service was first class and the rooms nicely furnished.  Just behind the hotel is a fantastic diner called Cafe Mason which was fantastic.  Great start to our California adventure."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 32,
        "expertise": 0.0036788550606450003,
        "user_cities_visited": 37,
        "review_days": 0.497261774370208,
        "helpful_class": 0,
        "review_text": "This is one the best locations to stay in Vegas. We stayed in a very nicely decor, large spaced two bedrooms two baths with full size kitchen and balcony. Both rooms had comfortable king size beds with large walk in closets. The check in process was easy. We were in building 1, second floor facing the strip. Looking forward to going back and staying here again. Pics are night views from our balcony."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.278751369112814,
        "helpful_class": 1,
        "review_text": "We stayed at the Scarlett Huntington San Franscisco in Nov-2015 - we fully prepaid via Hotwire, and incurred no incidentals, yet my VISA (which I had given on check-in) was charged USD83.21 (clearly documented on my statement and not reversed). Mistakes happen - I made several toll calls to the hotel and got fobbed with denials, and have sent multiple emails to frontdesk@thescarlethotels.com (the email they gave me on the phone) which have not been responded to (in 6mths). No email addresses are published on their website, and only the phone numbers of frontline staff who are fobbing off. The hotel was average, for the prices, I would not recommend."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 42,
        "expertise": 0.001603156986064,
        "user_cities_visited": 179,
        "review_days": 0.7031763417305581,
        "helpful_class": 1,
        "review_text": "So far we are thrilled! The staff here is amazing, the studio is very spacious and clean and the bed is super comfortable! A huge thing for us!The concierge goes out of their way for you and when I say they go out of their way I mean in a big way."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 11,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 7,
        "review_days": 0.8625410733844461,
        "helpful_class": 0,
        "review_text": "This hotel is in a great locationRooms are very cleanDidn\u2019t notice it being noisy although did see other reviews noting thatHoweverRooms are smaller than small. With two suitcases and two hand luggage bags between us we could barely maneuver around the bedNo coffee making facilities in the room and no room service to deliver oneNo in room safeNo refrigeratorProbably wouldn\u2019t stay again"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 12,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 16,
        "review_days": 0.096933187294633,
        "helpful_class": 0,
        "review_text": "Service was stellar. Our room was clean and spacious with a couch and a fantastic view of the city. I don't think there is a better view of the lit up Chicago skyline. The fitness center has just about anything you'd need for a great workout, plenty of state of the art machines for cardio and weights always a selection and never a wait. All in good repair. Not one piece of equipment was out of order nor did it show a trace of wear and tear. Decent free weight selection and plenty of room to do your thing without fear of hitting another gym patron.The staff at the desk was friendly and kind and went out of their way to assist us with any requests.The valets in front had their taxi game down and the wait- even on a busy Friday night with a LINE still moved quickly and we waited no more than 4 minutes for a cab into the city.Which brings us to the only drawback: it's not exactly walking distance to Michigan avenues and other sites.however it was VERY close to the conference we were attending at the conference center that adjoins the hotel.But that is OK, the view, the facility and the amenities sure do make up for the short distance into the city area. Our average cab ride from hotel to any of our places of interest was around 10.00 with a tip.We definitely plan on staying here again when visiting Chicago"
    },
    {
        "user_review_posted": 756,
        "user_total_helpful_votes": 262,
        "expertise": 0.00157218109331,
        "user_cities_visited": 161,
        "review_days": 0.6232201533406351,
        "helpful_class": 0,
        "review_text": "We stayed here for two nights and we had a lovely stay. We arrived early and Liz on reception was very helpful and said rooms were ready for us. We had a large room on the side street, good size bathroom and coffee making facilities. downstairs in the lobby we could also help ourselves to nibbles and hot and cold drinks during the day and at breakfast time fruit and cereal bars, lovely and thoughtful, plus lots of good seating. Good location too. We had a lovely stay"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 21,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 10,
        "review_days": 0.297371303395399,
        "helpful_class": 0,
        "review_text": "Beautiful, classic hotel with fantastic architecture, decor and style.  A bit like steeping back into the glory days when hotels were destinations in themselves.  Driving into the entry way from the Sheraton is like going through a wormhole from the hectic pace of Honolulu to an oasis of calm.  It is that dramatic.The rooms in the original building where we stayed are classic yet updated, and are spacious with tall ceilings, fans and A/C.  Wireless is free (up to 3 devices per room, max).Staff was beyond top-notch and very kind, helpful and friendly.  If you're looking for the typical, high dollar tourist-y places to eat, or want to eat in walking distance, then ask the Concierge. Despite recommending all the restaurants at other Starwood branded properties first, they will have a list with some others.  If you have a car and/or are looking for really good food where taste trumps ambience, ask the Bell and Valet Parking staff.  We ate at ~5-6 places they recommended (or frequent themselves) and they were all spot on.  The Concierge was very helpful booking activities.The view of the beach from the lobby is stunning, as is the beach itself.  On the sand, umbrellas with 2 chairs can be (must be) rented by the day ($40/day at review time).  After lunch they'll do $20.  What's nice is that it is your umbrella and chairs all day whether you are there or not. There are 'public' umbrellas and 'Guests Only' umbrellas available (same price).  No charge to use the beach with your own towels/mats.  Public umbrellas are closer to the water, guest umbrellas offer food service, but not cocktails. They have a pool but it is small.  FWIW, the MaiTai was apparently invented here at 'The Royal', so belly up!There is an ABC Store and a food court less than 5 minutes away on foot, and those places are great for food, snacks and sundries.Note: We stayed using Starwood points so we can't speak much to 'value' as the rooms were free to us.  Despite not offering 'Club Lounge' services or perks, it still has all the good stuff that make Starwood properties consistently great.  It was a very, very comfortable and relaxing stay and we would stay here again in a heartbeat."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 21,
        "expertise": 0.000962850688455,
        "user_cities_visited": 32,
        "review_days": 0.6922234392113911,
        "helpful_class": 1,
        "review_text": "We just stayed 7 nights in a one bedroom suite with our 3 kids. We had a great view of diamond head and the ocean (partial) from the 20th floor. Hula tower.We were really impressed with the facilities. Rooms were fresh,  clean and a good size. The whole place looked better in person than any pics I\u2019ve seen online.Breakfast was awesome. Great selection. It got busy but it was always well managed. We loved the managers reception. Great drinks & snacks. The breakfast and reception made this hotel great value for money.Location is ideal. Can walk to all the best shops and restaurants in 5-10 minutes. Beach was only 5 mins. Pink line trolley stop is a two minute walk.We loved this place. Kids were so sad to leave. We would recommend this hotel to families with kids."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9989047097480831,
        "helpful_class": 0,
        "review_text": "My husband and I wanted a little R & R vacation for the New Years weekend and we went to our favorite hotel in Washington, DC for 6 days!  The Hay Adams.  We meant to see the sights, but wound up lazing around this wonderful hotel the whole time.  The concierge was so very helpful with all the new restaurants in DC and with tickets to the theatre. As a matter of fact, she helped me with a great deal of things. And she did everything gladly and efficiently.  Our suite was really gorgeous and so well- priced for a city hotel.  Housekeeping staff could not do enough for us either. We highly recommend the Hay Adams if you are in DC for any reason at all.  You could not do better!!!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 19,
        "review_days": 0.565169769989047,
        "helpful_class": 0,
        "review_text": "Rooms are small and hot (I accept that it was a hot October but a fan blowing hot air around and windows that don\u2019t open wasn\u2019t great). Walls are like paper- can hear everything!! Got woken up every few hours and you can hear the staff laughing and joking in the bar/on reception.. opening boxes and tipping ice at 7am.Felt like a low budget hotel but cost over 180 dollars a night . Wouldn\u2019t recccommend.Oh, neighbourhood was good actually .. that\u2019s about it."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 6,
        "expertise": 0.001603156986064,
        "user_cities_visited": 9,
        "review_days": 0.26013143483023,
        "helpful_class": 1,
        "review_text": "Hotel is wonderful and what I found the best part, it is right on the metro train line so it gives you access to all of DC's wonders. Hotel itself was clean and staff was very accommodating. Plenty of restaurants in the area to choose from as well."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 12,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 12,
        "review_days": 0.9523548740416211,
        "helpful_class": 0,
        "review_text": "Booked this hotel for two nights and wasn't disappointed. The rooms where small but really nice and clean too. When we arrived there was a free wine tasting event which was a nice touch. Valet parking is a must in the area and the hotel provides a decent service. We really liked the hotel location. Its pretty central to most things and we managed to walk to Pier 39 in 30 mins. The resort fee is a bit of a joke considering its a hotel with not much more than rooms in it. Other than that I would definitely recommend this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.098028477546549,
        "helpful_class": 0,
        "review_text": "It has a great location accessible to everything.   The staff was very helpful and the coffee in the morning was an extra bonus.  The staff need to be more attentive to the promises they make.  We asked for a cab and it was like the guy forgot and we waited 15 minutes and finally just hailed a cab."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.400876232201533,
        "helpful_class": 2,
        "review_text": "i booked a 3 bedroom suite, but they told me that they are over booked when i check in, they can only provided me a 2 bedroom suite + 1 bedroom. We are come with senior and baby, we don't want to separate the room. But they told me during my stay(5 night) also no more 3 bedroom available, must to stay in separate, we though it will bring us many trouble and they not willing to provide any compensate.Their AFOM attitude is really bad. It bring me a very unhappy experience during my holiday."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 13,
        "review_days": 0.10186199342825801,
        "helpful_class": 1,
        "review_text": "Stayed for 4 nights in the heritage hotel. Great atmosphere and very comfortable and large room (junior suite). The only issue was fairly slow service in the Mai Tai bar and the breakfast offering was poor. Someone could make a fortune opening a quality food outlet with decent coffee in this city!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 58,
        "expertise": 0.006147093800188,
        "user_cities_visited": 78,
        "review_days": 0.071741511500547,
        "helpful_class": 1,
        "review_text": "After arriving, and then immediately checking out of another Dubai Hotel, I was not in a good mood.  Immediately when I walked in to the stunningly designed lobby, and was greeted by the attentive staff, I knew then that I had finally arrived at the right property. The hotel is designed in a modern/Moorish style that is extremely elegant.The rooms are very large (I believe mine was at least 52 sq meters), with large, beautifully designed bathrooms. I had a ground floor room with access to the pathway that winds around the nearby Marina.  The room comes with a Nespresso machine, and full minibar, as well as multi-prong compatible outlets.The bed was superbly comfortable, and I slept like a baby.  It was so nice, I didn't want to check-out.The pool area is very lovely, and features an open-air bar and lounge, as well as pool side food and beverage service.  I ordered the tuna burger and strawberry daiquiri - both were excellent.  My only critique was that it was very very very difficult to get a server's attention, and I had walk over to place my order.  Otherwise, everything else was flawless.After visiting some of the other properties in Dubai (including the Burj Al Arab) - I would definitely choose the Park Hyatt over almost all others.  No other hotel offers such an excellent blend of privacy, quality, luxury, and hospitality in such a beautiful package and convenient location as this one.  The service was excellent, and the front desk offered me a late check-out until 4pm.Next time I am in Dubai, I will DEFINITELY be staying at the Park Hyatt!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.304490690032858,
        "helpful_class": 0,
        "review_text": "We stayed at the Four Seasons D.C. four a wedding. And as you might expect, everything was simply top notch. Our entire family could not have been treated better, the service is impeccable (again, as you might expect from the Four Seasons) and the amenities are A+. Great restaurant, great workout facilities, great pool. If you have the money, it's well worth it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.358159912376779,
        "helpful_class": 0,
        "review_text": "A friend and I stayed here for one night as a last minute mini break. Moamen on the front desk was lovely, very friendly and also gave us an upgrade to a one bedroom suite which was great even though we arrived a couple of hours prior to check in time! The view from the terrace on level 43 is stunning at night, definitely a comfortable place to relax and take in the lights of Dubai, only downside to that is that drinks are a bit pricey but they're hotel prices so imagine it would be pretty standard. Location wise it was perfect for what we wanted to do, 5 minute drive to Dubai Mall/Burj Khalifa and about 15 minutes drive to the souks at Dubai Creek. The rooftop pool is small, a little too small if it was a busy time of year, also not really any proper shaded areas to eat if you were to grab a snack up there. The lifeguard on duty wasn't overly personable but I too may not be the most chirpy person if I was sitting in the heat all day watching others cool off in the pool  All in all we had a lovely 24 hours there and would definitely stay there again, thanks again to Moamen for great customer service!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 15,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 23,
        "review_days": 0.730558598028477,
        "helpful_class": 1,
        "review_text": "While the room was OK, it was clearly in need of updating (1990s) and renovation. Similarly, the concierge level was nothing special either, with poor seating and food selection. I believe there is a renovation planned (possibly in progress on lower levels) - it is badly in need."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.22836801752464403,
        "helpful_class": 0,
        "review_text": "My room was spotless and fully stocked, and the service into and out of the hotel was top-notch. The staff at the front desk was extremely helpful guiding us through the public transportation system. The breakfast was excellent, and the staff did a great job clearing tables. The gym has more equipment than I expected, and it all seemed to be in great condition."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 34,
        "expertise": 0.003064021931946,
        "user_cities_visited": 27,
        "review_days": 0.23165388828039402,
        "helpful_class": 0,
        "review_text": "This hotel have free shuttle to and from the airport which is really a plus.Its not a luxury hotel, but its okay I guess. They don't have any elevator so I have to hand carry my luggage three floor up on a narrow stairs. There was supposed to be free wifi internet but that was not connected when I logged in. The phone lines were not  working as well despite being told a couple of times that it is \"now connected\". Oh well, those were minor \"disappointments\" but overall, I think this is a really good place if you want to stay overnight for your next flight out of Honolulu."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 55,
        "expertise": 0.002362066358535,
        "user_cities_visited": 30,
        "review_days": 0.30394304490690005,
        "helpful_class": 0,
        "review_text": "We booked a two queen bed room for three of us. I had read that there were problems with air conditioning before. Guess what... It was out again.  Stephanie at the front desk was super nice and explained this problem to us. She gave us two king rooms for no extra cost!! She was so friendly. The rooms were clean and modern but small. The towel rack in our bathroom was broken, and the window blind would not pull down.  Our son's room had no sliding glass door for his bathroom. It appears that the new updates are being abused and no repair.  The beds very comfortable. Mama Tee was very friendly at the front desk next morning. They held our bags while we went site seeing after check out with no problem."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 1,
        "expertise": 0.000120847191353,
        "user_cities_visited": 13,
        "review_days": 0.08324205914567301,
        "helpful_class": 0,
        "review_text": "Great stay at the Paramount. Hotel is very well situated downtown Seatle walking distance from the light trail, market ,and shopping centre westlake, Macys very clean , staff very pleasant. I recommend it.4*"
    },
    {
        "user_review_posted": 174,
        "user_total_helpful_votes": 72,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 70,
        "review_days": 0.6319824753559691,
        "helpful_class": 1,
        "review_text": "The hotel was excellent but it is in a location where you need to take a cab anywhere. It\u2019s not near an underground station but to be fair the underground isn\u2019t that extensive. Staff were excellent and the breakfast extensive. Recommended but be prepared to get taxis."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 32,
        "expertise": 0.002478943690463,
        "user_cities_visited": 33,
        "review_days": 0.126506024096385,
        "helpful_class": 0,
        "review_text": "While the drawbacks of this hotel are noticeable in terms of its rather dated feel, infrequent shuttle service, overpriced wifi and ghastly bar, these are more than outweighed by its highly convenient location, competitive prices and helpful and attentive staff."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.721248630887185,
        "helpful_class": 2,
        "review_text": "Stayed here for one night. Great location, modern room and nice pool,but.. I booked this to get a good night sleep before a long trip back to Norway. But that was not possible.  There was a loud unpleasant sound coming from where the power card is placed. I called the reception and they sent a janitor to my room quickly. He was there for 30 minutes. 2 minutes after he left the sound came back, so I went down to ask for a new room. But they insist to fix it (two janitors was there for 40 new minutes). And they did, but the whole night sleep was broken (from 2 to 4 in the night..). The next morning at check out I complained and I told them that this was not acceptable. But they did not bother. Either because of very bad english or just an ignorant attitude."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 3,
        "review_days": 0.147864184008762,
        "helpful_class": 0,
        "review_text": "This is an old property that has received a modest cosmetic update. The smoke detectors of all things give it away. The bathroom is okay at best, the properties dining options are bare to none, there is no safe, no mini bar, electrical receptacles are sparse,and the mattress is like concrete.The staff are friendly for the most part and they do attempt to keep the property clean."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 6,
        "expertise": 0.000929997950851,
        "user_cities_visited": 26,
        "review_days": 0.143483023001095,
        "helpful_class": 0,
        "review_text": "I stayed here for a week while on business in DC. The hotel is in a good central location, with everything either in walking distance, or by Metro. The cab ride from Reagan National was only $16.00. My room faced the center, so no view, but it was clean, quiet, and much more spacious than other business hotels I have stayed at in DC. The bathroom had a shower only, so if you need a bathtub, you better call and see if they have any. The towels were plush. The bed was comfortable. Breakfast was not included, as is the case with Courtyards, but available. I got my standard oatmeal which was good. Within walking distance are a number of places to eat and get a drink, but it is right at GWU, so it is a young neighborhood. The White House is about a ten minute walk away."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.518619934282584,
        "helpful_class": 1,
        "review_text": "Shout out to Vernon for making our check-in so easy. Took time to show me the room, always remembered us during our week long stay! The shuttle drivers are excellent and always on time. Be sure to take the special shuttle to Fremont street! Lazy river was great, no problem getting tubs if you get there at 10. There were some young kids playing and not tubing, which the lifeguards should of handled. Walking distance to a convenience store. $6 cab ride to town center with shopping and eats."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 43,
        "expertise": 0.003256772485077,
        "user_cities_visited": 134,
        "review_days": 0.30394304490690005,
        "helpful_class": 2,
        "review_text": "Rooms are very spacious, with a large seating area.  Bathrooms are generously sized with separate egg shaped tub and large walk-in shower, as well as 2 vanities.  These are \"smart\" rooms with all of the electronic (and easy to use), controls.  Breakfast buffet was of a good standard.  Staff was gracious and helpful.  The only issue we had was that smoking is allowed in the Bar, this was very disappointing as smokers are the small minority these days."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 1,
        "review_days": 0.700438116100766,
        "helpful_class": 0,
        "review_text": "The rooms were very nice and comfortable, and the service was fantastic!  I got multiple contacts from the hotel making sure everything was to my liking.  The best part was the proximity to the BART station - walk up the stairs and you were facing the hotel.  Wonderful!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.5755750273822561,
        "helpful_class": 0,
        "review_text": "A great little hotel that is super reasonable. The rooms are comfy. Staff are awesome. Will be recommending this to my colleagues.Live entertainment in the lobby is a nice touch. The location is close to Union Square."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 25,
        "expertise": 0.0015522998069820001,
        "user_cities_visited": 82,
        "review_days": 0.073932092004381,
        "helpful_class": 1,
        "review_text": "I am very picky about the hotels I stay at so when I say this is a great place to stay I am not kidding. The hotel is clean, rooms are great, NO SMOKING is enforced and quiet area of town. Only draw back is not a lot of low priced restaurants, BUT the shuttle will take you to the downtown area throughout the day. The driver we had was EXCELLENT.  Very personable, and knew a lot about the city.  He worked the day shift on the Monday, so if anybody knows him tell him he does a great job.   They also have a great breakfast  in the morning."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.012595837897042002,
        "helpful_class": 0,
        "review_text": "I am the president of a university organization and I stayed here with a group of members for a regional conference. I was plesantly surprised that we were able to get two rooms for 2 nights for under $800 at such a nice location in DC (and that was even without booking with the conference block). The rooms were comfortable with nice, clean and spacious bathrooms. The lobby was beautiful and the conference rooms were nice and functional. I really enjoyed the hotel itself.HOWEVER, the service was a joke. Mostly the front desk and valet staff. It's very clear that these two departments don't communicate with each other. Upon arrival, i pulled my car up to the front of the hotel and was immediately greeted by a valet driver. He asked if i wanted valet parking, I said yes and then he pratically jumped into my car and drove away without explaining what i needed to do next. Fast forward to the front desk, I had the darndest time trying to register my car with the hotel because technically our reservation was already checked in because half of our group got there early. Since one car had been registered already, they didn't seem to give a crap about my car. I eventually did get a recipt from the valet, but it turns out that it was never actually registered to the room. Fast forward again to check out and unfourtnately, I had lost my recipt (which it was hardly even a recipt, just half a post it note with some numbers on it so no wonder it was so easy to misplace). This is where I found out about the car never being registered. So without a recipt, they can't get my car. And then the chaos began. For the next 20 minutes I kept being shuffled between the valet office and the front desk trying to explain that I had lost my ticket and that I needed my car back. I even tried to write down the make and model for them but they wanted an actual recipt. By that point, I was pissed. The whole thing could have been resolved with a call over to the valet rather than shuffling me between the front desk and the office. Heck, this whole thing could have been avoided if they had taken a minute to just explain the valet procedure to me in the first place instead of brushing me off.The other beef that i had with the service here was their slow respone to our calls BEFORE we even arrived. Since this trip was being paid for by our university, they needed a copy of an official estimate of the room rates for funding purposes. We had to call the hotel three times before we ever recieved a document. Clearly I should have inteperated this as an omen. There were also several other instances during our stay that made the hotel desk look like that it was being run by circus clowns.So in conclusion, while the hotel rates here are reasonable for the location and the rooms are clean and comfortable, the standard of service makes me not want to come back no matter who is paying for it."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 21,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 16,
        "review_days": 0.174698795180722,
        "helpful_class": 0,
        "review_text": "My girlfriend and I just finished up a 4 night stay at the Maxwell Hotel. It was a nice hotel with comfy beds and the staff seemed helpful. The location is decent and allowed for many good walks around the city center. It is definitely a good value for seattle and we would consider staying there when we go back. The construction going on outside of our window was very annoying and had early morning starts but obviously I would not blame the hotel for that kind of thing. I would recommend this hotel for anyone."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.497261774370208,
        "helpful_class": 0,
        "review_text": "Being my first time in Chicago, the location was perfect. There was not much traffic coming and going, along with plenty of affordable parking near by. Easy to get up north by wrigley field, roughly a 10-20 minute drive.My original room shared a wall with the weight room. Although management quickly resolved the issue, and provided me with an \"upgraded\" room, free of charge. Kudos to the front desk attendant, and their manager, Adam for quickly resolving the issue. I also received a follow up call and email after my stay making sure that my accommodations and my stay were as great as it could have been. Much Appreciated!My room was fabulous, furniture was brand new, plenty of space, bathroom was large and spacious. Very clean rooms, and couldn't ask for a better view.The best part of my stay was the \"Level Two\" restaurant. The staff was great, and extremely kind. The breakfast was delicious, and affordable! $24 for all the beverages you want and the buffet that had quality items. Great fruit bar, and parfaits, along with any type of specialty omelet of eggs of your choice. Also had one of the burgers, which was an A+++ Bar also included high quality and affordable drinks."
    },
    {
        "user_review_posted": 87,
        "user_total_helpful_votes": 47,
        "expertise": 0.002512425790856,
        "user_cities_visited": 28,
        "review_days": 0.5093099671412921,
        "helpful_class": 0,
        "review_text": "Stayed here for 2 nights...5 min walk from union square. Convenient But my husband thought it was sketchy...advised not to go down the block into Tenderloin area as dangerous at night but from union square to hotel it was fine...busy and didn't feel unsafe . Very nice decor...large lounge area and bar. Quick check in. Elevator is very slow...long waits especially when going down to lobby. Rooms are quite small and beds look very small ...but very comfy and high with separate single duvets. Bed was v comfy! Bathroom also small with small sink area with no room around it to put toiletries. Had a shelf but it was not level...so things rolled off. Nice shower. Robes and slippers. Thanks to another reviewer I knew they provided bikes and coffee and cupcakes in reception but They don't tell you that on check in and it's on their tv channel 1...but it states til 7pm but in fact til 6pm. Our room was adjoining and early following morning we could hear our neighbour have a shower and then on a call. We immediately called reception and they agreed to move us to another room without squabble. Meant we had to pack up and move. In our new room the safe wouldn't lock and we had to call down to get it fixed...waited for 15 mins before someone came to the room and another 15 mins and still wast fixed so we told them to leave it as it was eating up into our day. Same issue with shelf in bathroom not bring level. Staff were helpful and they waived our \"resort\" fee due to the issues we faced. Probably wouldn't stay there again,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "Everyone was wonderful and the property is *beautiful*.Special shout out to Rose at the front desk who was friendly, bright, and service-oriented.Additions thanks to my housekeeper Cecilia who cleaned up after me in amazing fashion, as well as Emmanuel who did a heck of a job on my shoe shine; promote these people!Suite was large with a killer view. Bar was rowdy and fun. The property smelled wonderful. Room service was so-so but I ordered late night. It hit the spot but not mind-numbing as at other properties. All in all I was happy to spend time there. Keep it up!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9052573932092001,
        "helpful_class": 0,
        "review_text": "I will always choose Berkeley hotel whenever I go to bkk. But this time round I\u2019m very disappointed with their services. We booked 2 rooms and One room was checked out on Sunday while my friends checked out on Tuesday. The staff insisted that we took a third card on that day when we checked in and accused us that we took another room key. They insisted that someone requested for a extra room key around 10pm when we checked in . We were out and how can it be possible that we were there to request for another key? Now this got to do with our safety. What if someone else really duplicated a room key and went into our rooms when we were not around. I do not like how the staff handle this case. They were so arrogant and cocky. It\u2019s supposed their fault but they put the blame on us. We should be the one worrying that they are issuing a extra room key to others. I will rather spend more money staying in a hotel with better service and security rather than a hotel whereby their staff accusing us of not returning the hotel room key"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.23165388828039402,
        "helpful_class": 0,
        "review_text": "Faye was great. Very helpful and tended to all 12 of us very well. Great hotel. Great service from Faye n the whole staff. Rooms were very nice. Bar was fun n food was really good. In very good location near many restaurants n places to see. Can't wait to head back. Really nice hotel"
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 51,
        "expertise": 0.002225511565789,
        "user_cities_visited": 105,
        "review_days": 0.672508214676889,
        "helpful_class": 0,
        "review_text": "Wow!  This place is great. Stayed here one night before a cruise.  The lobby is very nice and modern with many sitting areas to talk or use the wifi.  There are several personal alcoves you can sit in with plugs and USB ports.  They have a happy hours that provides 2 complimentary drinks a day. They have a mini store in the lobby as well.Towards the back of the lobby are 2 washer and dryers for us and a tv to watch while you wait. There are many restaurants along the street to pick from.Was in room 314 with windows to a courtyard.  The room is close to the elevator and the halls do echo a bit but not really a complaint.  The room has a coffee maker, dishes, microwave, small refrigerator and tons of counter space.  The closet has a safe that is great for laptops and such.  In the cornet of the room is a cart you can use that is self contained with umbrella, towels and all you would need for the beach.The night stand has a clock with multiple USB ports available.  The beds were great and the pillows even better.  The bathroom is shower only and very large.Definitely a great choice and would have liked to be her more days."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 23,
        "expertise": 0.001662086733255,
        "user_cities_visited": 23,
        "review_days": 0.33023001095290205,
        "helpful_class": 1,
        "review_text": "I loved this hotel and the experience of staying at it.  It felt super historic and the rooms are beautiful.  They gave us Fiji water each time we left to tour Washington DC and had chilled towels when we got back.  The view from the Top of the Hay is amazing (talk to the front desk to go up there) and the proximity to the White House as well as restaurants is amazing.  I almost want to never stay anywhere else in DC when I go back."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 147,
        "expertise": 0.0036261584845580005,
        "user_cities_visited": 55,
        "review_days": 0.43044906900328506,
        "helpful_class": 2,
        "review_text": "Now before I start, I dont want this to sound like a bad review. The hotel is a perfectly adequate hotel offering many things that large hotels should. It is easily accessible, with very clean rooms that are spacious and very comfortable beds with great views from the room, really lovely bathrooms. But it has two major problems for me.Firstly they use the word Luxurious a lot in their publicity and it is classed as a five star hotel. Well I dont know where that came from. Yes the hotel is very stylish, comfortable, clean with very nice facilities but 5 star? NO, maybe 3 star to 4 at best. A five star hotel must have 5 star service to be able to use those words.  I didn't feel at all \"5 star\" when we stayed there.We stayed in a \"Luxury Corner Room\" and paid extra for this privilege. As I said before the room is what it is but I wouldn't call it Luxury, There are many hotels in Bangkok that can and do use the word Luxury and you feel luxurious when in those hotels. I can only say that 80's MFI furniture is definitely not Luxurious.  My Luxury Mini Bar, which consisted of One bottle of water, One can of cola, one can of Lemonade, neither of which were branded drinks (10 bahts at the 7 / 11) and one Beer. Very Luxurious. They do provide 2 bottles of water complimentary but dont get these mixed up with the one in the mini fridge or else.To top it all, I have never stayed in a luxury hotel where having reserved and paid by credit card that I am then asked to leave a 1000 baht deposit  at reception, I ask you,  a great feeling of luxury when you are told that you must leave \u00a320 deposit in cash for any damage to the room. I feel really like a 5 star customer now.Which brings me to my second point, The reception desk, the front line of any great hotel. I counted nine staff behind the desk and I am not a grumpy traveller, I smile and say hello to each of them in Thai ....and you would have thought that I had landed in a space ship from mars..... not one response from anyone! VERY LUXURIOUS!!!During the check in procedure it was all \"Point to this and point to that\"  but with no words. They have my name, they have my credit card, they have my reservation confirmation, they could at least use my name during this process.  it was quite a long check in process and it would have been nice to have at least one of the nine receptionists tell me about the Luxurious things that I could expect from the hotel but NO !!!  THEY DID SPEAK WHEN THEY GAVE ME THE KEY CARDS...saying \"If you lose key you pay 500 baht\". VERY LUXURIOUS!The bell boy with our luggage was great, he was at the room before us so no worries there.We ordered a room service lunch which was fast and efficient. The food was delicious and hot, nicely presented but no one came to take the dirty plates away, they just sat there even when we had gone out for the evening and yes the plates were still there when we returned and they were still there when we checked out NOT LUXURIOUS.As I said when I started, this is not a bad review, I am just sharing with you all my experience. I WILL stay at the hotel again, it is a beautiful hotel, lovely facilities, great location, easily accessible, many people complain about the size of the hotel and the distances you have to walk, I would disagree with those complaints, walking through the hotel is an absolute delight, it is lovely. But for me it is not 5 star and not as Luxurious as I was led to believe.So to whoever reads this review from the hotel, Please sort out your reception staff, They let you down. The front line is so important especially when a guest is arriving for the first time. The petty amount of 1000baht deposit is insulting when you hold a guests credit card details, this does not make a guest feel special.You could arrange for a call from room service maybe an hour or so after delivering the food to ask if its convenient to take away the trays etc.When the receptionists call on the morning of departure to \"remind us\" that check out is 12 noon, maybe arrange to send a \"bell boy\" to collect the luggage.  Maybe then we can start using the word LUXURY!"
    },
    {
        "user_review_posted": 266,
        "user_total_helpful_votes": 98,
        "expertise": 0.00167831030738,
        "user_cities_visited": 223,
        "review_days": 0.7798466593647311,
        "helpful_class": 0,
        "review_text": "We found Phoenix Park via TripAdvisor and also cross-referenced reviews on another travel website.  Based on our three night stay there, below is our assessment of this boutique hotel.The Hotel Pros:\u2022Very nice staff at the front desk area and the doormen are terrific and helpful\u2022The hotel has lovely sitting areas\u2022Decent morning coffee bar area on second floor (it would be nice if it were open all day)\u2022Great location across from Union Station, and views of the Capitol building from some rooms\u2022Minor room concerns were immediately addressed by the hotel.\u2022The adjacent Dubliner restaurant  - very good food for breakfast and dinnerThe Room:Pros:\u2022Comfy pillows\u2022Can\u2019t beat the price for location convenience\u2022The bath products were greatCons:\u2022As noted by other reviewers, the rooms are on the small size but it\u2019s an old building and not a surprise.  It was adequate for two of us.\u2022Baseboards were not the cleanest\u2022Bathroom and window wall surfaces need a good cleaning and fresh paint\u2022Bath towels were of a very basic quality\u2022HVAC worked well at first but after the second night, it didn\u2019t keep the room at a comfortable temperature no matter what we set it to.  Thankfully, this wasn\u2019t a summer visit.I was a little surprised at the lack of attention to some of the room\u2019s cosmetic details, but I would definitely stay here again for the location, the price, and the friendly staff."
    },
    {
        "user_review_posted": 411,
        "user_total_helpful_votes": 161,
        "expertise": 0.0017914608553850002,
        "user_cities_visited": 303,
        "review_days": 0.365279299014238,
        "helpful_class": 2,
        "review_text": "This is the third time in a year we've stayed at this hotel, booking an executive club room each time. With every visit we've received a worse room. Having enjoyed the luxury of space on our first visit, we were given a smaller room on our second. After expressing our disappointment then, we were eventually moved. This trip, we were again put in a very small room, really only suitable for solo travellers. There are no full length mirrors in the room and the use of space is poor, especially in the bathroom. We are constantly getting in each others' way. The variance in sizes of executive rooms is troubling and annoying.I recognise that three times in the space of 12 months may not be \"frequent\" in the eyes of the hotel but it's certainly frequent for us. It's acutely disappointing to be allocated substandard executive rooms.But what is most aggravating is the change in policy in the executive lounge with regard to children. The lounge used to have a policy that children weren't able to access the lounge after 5.30pm. I wouldn't have a problem with this if parents were responsible enough to ensure their children behaved well but that's not the case. There are plenty of family-friendly outlets within the hotel. Is it too much to expect that an executive lounge is for adults, especially given that child-minding is not expensive in Thailand?The changes make it very hard to continue to recommend this hotel. It's sad, given our first experience a year ago was wonderful. I'm all for children having great holiday, but we all deserve space to relax and be ourselves."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 43,
        "expertise": 0.012169713963043002,
        "user_cities_visited": 30,
        "review_days": 0.14074479737130302,
        "helpful_class": 1,
        "review_text": "So  I normally take these reviews with a grain of salt, in particular the negative ones.  I often find myself thinking \"geez some people will just find anything to complain about, or you can never make everyone happy\" and I've generally just booked the resort/hotel, etc anyways and have never personally had anything but a great stay/vacation.This time however was the exception and I unfortunately did experience some of the same inconsistencies that others had mentioned in thier negative reviews of the property such as the rude/unhelpful front desk staff, to the moldy/mildewy smelly rooms.We booked our stay here through hotwire (as many people do these days, I like staying at nice hotels, but if I can get them for a bit cheaper and still have the same experience then why not)....however this was not the same experience and from the get go it was made clear that we would be treated as second class citizens because we booked through hotwire.We arrived around 2:15pm and the initial reception was welcoming and friendly, I was asked if I was an SPG member (which I am), until she looked at our reservation and saw that it was booked through hotwire.  She then said your room isn't ready we can call you when it is or you can wait in the lounge.  I said that's really not great we've been up since 4:45am travelling and would really appreciate being able to get into our room (as I saw other people checking in with the other front desk employee and getting thier rooms).  She said check in isn't until 3pm so we will call you if its ready before then.  So we sat in the lounge waiting for our room, no one called, so we went back to the desk at 3pm and she was less than friendly again and said \"Your room still isn't ready\", I replied, \"well its 3pm and thats check in time, and we are here and ready to check in\".  She also told us our room would be a Queen bed, which I still maintain and am positive I booked a King bed, my boyfriend is 6'4 and we have a King bed at home so why on earth would  I book a Queen when I ALWAYS book a King?!?!  She again was less than friendly and said well with Hotwire you get what you get.  We received our keys, and I asked if there was a passcode for the SPG free Wifi and she said well you dont get that since you booked through hotwire, you can pay $12.95/day if you want Wifi. I nicely questioned why that was when SPG members get free Wifi during their stay, and apparently since I booked through hotwire for this stay I was not considered to be an SPG member?!?We then went to our room which I'm not even kidding you was the smallest hotel room outside of NYC that I have EVER seen.  I am convinced that she gave us literally the WORST room in the entire hotel.  It sounds like an exaggeration but its not, when I say you had to jump over the toilet to get into the shower. There was not room to even put down a bathmat, which good luck to anyone trying to do wet gymnastics like that when getting out of the shower, talk about dangerous!!!  You could literally sit on the toilet, brush your teeth at the same time, and you wanted dip your head to the right and wash your hair all at the same time!I called the front desk and tried to make light of the terrible room and dangerous bathroom situation and they agreed to switch our room, to probably the 2nd worst room in the entire hotel. We were then moved to a room directly beside the fitness centre, outside our window were all the AC units for the hotel which made for a lovely view/sounds, and underneath us sounded like was the laundry or receiving docks or something.  The room smelled very strongly of mold and mildew.  During our 5 night stay we burned through 2 cannisters of air freshener trying to make the room smell halfway decent.  Our request to move again was denied \"because they were full\", and its possible that I ended up getting sick as a result of staying in this room because after 24 hours I started sneezing and sniffling and feeling generally unwell.  Who knows it could have been something on the plane with all that recycled air, but it also could have been from staying in a moldy room.  Also the AC in the room was terrible so it was always hot and moldy smelling in there. Finally the bed was super uncomfortable. Normally in nicer hotels the beds feel like you are floating on a cloud as you sleep.  Not here.  The mattresses are old, and the pillows are hard like a rock.  If I was staying there for 1 night I probably would have just sucked it up and not written a negative review and chalked it up to a bad experience, however we were there for 6 days/5 nights, so I had to put up with this for a decent amount of time.Then ironically enough after returning home today I received an email survey for SPG members if you can believe it about my recent stay at the Fairfax!!! Funny how at check in and during my stay I wasn't an SPG member, but after all that they want my opinion about my stay....really???  You didn't want to treat me like an SPG member while I was there, but now for some reason you want to know my opinion...sure that makes a lot of sense.To be honest I don't expect  much from a hotel, other than a clean and comfy room, and some friendly service.  These things appear to be too much to ask for at this hotel which is why I would not recommend staying there.The only upside I would say this hotel has is its location.  It is quite close to Dupont Circle which is realtively central to DC and is a pretty decent neighbourhood to stay in."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "Me and my now finace stayed here and it was perfect every attendant that we came across went above and beyond we felt very comfortable at this hotel, great location and now im planning my wedding and we will be staying here... Happy guest!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "Shaun Rajah did the oversight of our wedding here as the director of catering events.  He was phenomenal from start to finish.  He took care of everything down to the littlest detail.  The wedding literally went off without a hitch.  He coordinated with our florist (Mengel), so that everything was just as we wanted.  Most people traveled from out of town and the curbside was super, especially Tim and Ben.  The lead bellman was Chris and he went above and beyond the call of duty many times to accommodate us and our guests.  If your thinking of a Chicago wedding, have it at the Gold Coast Room (very famous) at the Drake.  Our memories will last a lifetime.  They treated us like family.The brunch the next day was at the Drake Bros restaurant and Gisele (the manager of the Drake Bros restaurant) was also top shelf.  She arranged the flowers perfectly and made sure the flow of guests over the next 2 hours was seamless.  She, like Shaun, is a credit to the Drake Hotel (a Hilton property).Most of the attendees stayed at the Hotel, which made for no late arrivals and no problems with retiring after.  The party went on until 1 with some going to the famous bar downstairs after.  It was a smart idea.My wife and I could not have been happier and have nothing but the best to recommend."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.46111719605695506,
        "helpful_class": 0,
        "review_text": "Average or slightly below average hotel. Bathroom had leaky faucets, and the shower just dripped out water. Their restaurant was terribly over priced. Eat out, you'll get better food at a better price. The staff was nice and helpful in getting around the area. The hotel's location was quite convenient and it was easy to get to the capitol buildings from their location. They were just a couple of blocks from D.C. Metro Line subway. However, I would not recommend this hotel to others."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.36801752464403004,
        "helpful_class": 1,
        "review_text": "If you are looking for a unique stay with GREAT in house bar and brassiere- this is it. The location is ideal - you are right in the heart of all the shopping and restaurants in Union Sq. Very comfortable beds, great informative staff,nespresso machines in the room and fun snacksThe negative is being a historic property- it has all wood floors so you hear every step a person takes as well as a lot of street noise. They do have ear plugs on the bedside table.Ive stayed at a lot of property's on Geary Street- and this is an ideal property when you add in the Brassiere and Benjamin Coopers- the in house dining and bars which are fantastic."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 10,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 83,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "A bit far away from down town Seattle, but given the price, cleanliness, and amenity I would've to say that this is the best place to stay if you want to visit Seattle, yet don't want to be overpriced for the trip.It's accessible to I-5 which will take you to down town within 20 minutes. The only down side is during rush hour it will take you a while to go anywhere because of the traffic jam.Pool, hot tub, and complimentary breakfast was okay and clean. The only bad thing about breakfast was it's too plain and tasteless sometimes. Other than that, everything else was great!BTW, don't go to the Korean BBQ place 1 block up north, that place had terrible service and is not worth the hassle. Supermarket is just 2 blocks north west and is a convenient place if you want to grab some thing easy to cook back at hotel's microwave. Local call was free from the hotel as always. Wi-fi was okay inside the room."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.537239868565169,
        "helpful_class": 1,
        "review_text": "Worse check-in we have experienced! Upon arrival, there was a long line for check-in even though there were 3 receptionists at the counter. When we finally got to the counter (after 30min), the clerk greeted us rather coldly and did not look up us. We were asked for a 50$/day credit card deposit and didn't receive any information regarding amenities, wifi our breakfast. When we got to our room, we were unpleasantly surprised to discover that it had twin beds (we booked a double bed) and it was dark and dusty.The front desk lady was very rude when we politely asked if we could get a double bed room as we booked. Her answer was no. We politely insisted, explaining that we were on Honeymoon. At that point, she rolled her eyes, looked at her colleague and replied that there was nothing they could do, dismissing us.Unfortunately, the concierge and valet displayed the same level of attitude, unprofessional and unfriendly. Very disappointing for a Hilton, and clearly overpriced."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.20153340635268302,
        "helpful_class": 0,
        "review_text": "I left a nearby hotel because it was under construction and the rooms were extremely small. As a celebration of my birthday weekend, this did not measure up to my expectations. The Hyatt, however, by far was the best choice of hotels on the magnificent mile. It is so conveniently located. I will be staying at this hotel every time I am in the Chicago area."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 10,
        "expertise": 0.002444874184799,
        "user_cities_visited": 16,
        "review_days": 0.7486308871851041,
        "helpful_class": 0,
        "review_text": "Stayed for a 6 day break in September. This was the first time i have stayed at a Shangri La hotel and i was most impressed. The service from the staff was excellent - friendly, attentive and interested. The rooms were clean and well equiped. The pool with bar was good, better late morning and pm when the sun comes around.If you get the opportunity, sign up for the offer that includes breakfast, afternoon tea and a happy hour  it is good value."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9266155531215771,
        "helpful_class": 0,
        "review_text": "Let me start with hotel has the worst customer service from the staff to the front desk supervisor Gonzalo. I booked 2 rooms and then cancelled 1 room. I called twice  for the cancellation email which I never received. Check in process was not easy because I booked with employee rate. Front desk Supervisor Gonzalo denied my request of room facing the ocean side even the hotel was not busy at all, he told me we are sold out.  I was denied the room with balcony. I was told we will switch you next day but not one made any effort of switching our room. The parking fee is ridicules $38 per night. Park 1/2 block behind Citibank building for $8 per night. Hotel is not all that great. Breakfast is $18 per person. It would be cheaper to eat at the restaurant. I would not suggest anyone staying here.  There are lot of hotels to choose from."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 7,
        "expertise": 0.0021552833866630003,
        "user_cities_visited": 9,
        "review_days": 0.707557502738225,
        "helpful_class": 1,
        "review_text": "We were only in Las Vegas for 2 nights and had tickets to a concert on Fremont Street and looking for something inexpensive.The California Hotel and Casino was perfect. It was a short 5 minute walk to our destination and extremely clean and quiet. We have stayed on the strip before and waited in lines for an hour or more to check in, but the process here was completed in about 5 minutes and it has free parking for guests.The only drawback was the pool. It was extremely small and not overly inviting."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 9,
        "review_days": 0.261226725082146,
        "helpful_class": 0,
        "review_text": "We booked a suite and paid upfront wanting to try another location in San Fran.To be fair the staff were nice but the suite albeit large was pretty awful had a stagnant smell and constant white noise in it. Not what we were after at all. Changed hotel and are happy again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 6,
        "review_days": 0.110076670317634,
        "helpful_class": 0,
        "review_text": "We stayed here for a weekend and found it perfect... The room was very spacious although the bathroom was very small but nothing major as wasn't interested in spending time in the bathroom!!!The beds were so comfy I didn't want to get up in the morning.The guy on reception was super helpful as we hadn't booked a transfer back to the airport so he helped us arrange a shuttle much cheaper than that taxi we'd got from the airport!! I would definitely stay here again as the location was perfect."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 65,
        "expertise": 0.002434570906877,
        "user_cities_visited": 46,
        "review_days": 0.894304490690032,
        "helpful_class": 0,
        "review_text": "You can't beat the location if you are going to be near The Capital. However the bids were uncomfortable and the price of the room quite high. You don't get what you pay for. Some of the staff was helpful and friendly, howEver there were also some extremely rude too. Not sure I would stay here again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 14,
        "review_days": 0.099123767798466,
        "helpful_class": 0,
        "review_text": "On the weekend of June 27th, 2015 I spent 1 night at this hotel. I will start with the pros, the customer service was superb from the valet, the front desk and even the cleaner. The rooms were very spacious compared to other hotels in DC I have stayed in. Their is a Starbucks on premise that opens at 5:30am which is fabulous.The cons - that weekend there was a conference so the wait for the elevators were extremely long.The check in wait took way too long (this did not include the older guest there for the conference).But overall, it's an amazing hotel. Great location, great restaurants on premise, cozy and spacious rooms and superb service."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 48,
        "expertise": 0.0017842581603570002,
        "user_cities_visited": 75,
        "review_days": 0.5131434830230011,
        "helpful_class": 0,
        "review_text": "Not much in the way of amenities but the rooms are clean and the staff are pleasant. Car Parking is free (this is a major plus in San Francisco). Not too far from bus stops that can take you all over the city but I recommend you research the routes first to make sure you know the best busses to use.There are plenty of places to eat near by and since they are mostly aimed at the local community they are not too touristy.If you are travelling to the city by car I strongly recommend you consider the Cow Hollow"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 28,
        "expertise": 0.003466959354692,
        "user_cities_visited": 313,
        "review_days": 0.8472070098576121,
        "helpful_class": 0,
        "review_text": "Spent several nights recently at The Redbury South Beach. Overall a very pleasant stay... room was good sized, king bed comfy, nice amenities, polite staff. If I wanted to be picky perhaps I'd say that the carpet in the room looked a teeny bit used in spots, but rest of room was spot on. Upstairs, the small pool and large deck space was a pleasure. During our visit it was never very crowded, which gave it a nice private feel.As another reviewer mentioned, it would be nice if there was a bar or something similar on the roof, and, true, the included breakfast did not offer much by way of options (yogurt or cereal, plain/chocolate/blueberry and cheese croissant, some fruit.. blueberries and strawberries, fresh orange juice and coffee... though coffee was lukewarm on two days), but it wasn't bad at all. The breakfast is served in the nice attached restaurant, so included regular sit-down service. In the mornings, sitting at a table outside was very nice. I must say too that I had to ask each day for a card voucher for it, which seemed a little unnecessary, and it was not volunteered until I asked (so missed the first day).The room included access to the Delano and their beach chairs, which was quite nice too. Note though that the chairs do not include an umbrella, which is extra if you wish for one.On the one day it rained during our visit, the hotel's free umbrellas were a great help.All in all, we were quite happy with our stay."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 1,
        "review_days": 0.29518072289156605,
        "helpful_class": 0,
        "review_text": "Have stayed here 4 times in the last two years, pool is great for kids after a day of seeing the sights. Walking distance to capital. Restaurant pretty good. Staff has always been helpful. Rooms newly renovated from our last visit. Always a taxi available if needed."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 26,
        "expertise": 0.002104179128169,
        "user_cities_visited": 28,
        "review_days": 0.8811610076670311,
        "helpful_class": 0,
        "review_text": "I stayed one night prior to a work trip.  This is literally the nicest hotel I have stayed in!  Everything was immaculate and the staff was extremely polite and went out of their way to be friendly!  I had to switch hotels to stay at my company's choice of hotels the following night and the Trump hotel was only about $150 more than my work's choice of hotels and it was WAY nicer for only being $150 more.The room service was excellent and my pizza was really good.My room was just the basic/normal room and I had a fabulous view of the Washington Monument!Can't say enough nice things about this place.  I wish I could have stayed here the whole trip!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 15,
        "review_days": 0.39047097480832405,
        "helpful_class": 0,
        "review_text": "Hotel is located in San Francisco's financial district. Uniquely designed place. Room was very nice, had a nice view of the pier and ice skating rink. Concierge, hotel staff gave excellent customer service. Food in hotel reasonably priced and was excellent. My only issue was the conference rooms were either too cold (to the point of teeth chattering) or too warm."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 2,
        "review_days": 0.6730558598028471,
        "helpful_class": 0,
        "review_text": "I get free rooms all over Vegas.. I\u2019d pay just to stay here at the Grand. Great Staff! Great Restaurants. And their Teir card for players J\u2019s hands diwn AWESOME!! You MUST STAY HERE.. we keep coming back and will always refer to all family and friends.. Treat us like King and Queens.. already have 2 trips booked for July and August.. will not venture down the strip for rooms again. Even though they are free. YOU MUST STAY HERE :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.15334063526834601,
        "helpful_class": 1,
        "review_text": "I recently celebrated my 3 year anniversary here. Our room was 5 stars all the way!After an amazing day of sightseeing we ended up at the in-house bar: off the record bar. Our server Vladimir made the rest of our night one we will never forget!!"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 18,
        "expertise": 0.002459904849063,
        "user_cities_visited": 13,
        "review_days": 0.43263964950711903,
        "helpful_class": 2,
        "review_text": "Service service service awesome awesome Awesome property! The lobby area is such a wonderful inviting space, so elegant perfect for conversations and a beverage. The music filled the lobby with perfect pitch and volume.The room I had was so tastefuly decorated. The furnishing were top notch the bed and pillows perfect even for me who likes to take his own pillow from home when I travel. Also make sure you take a tour of the clock tower it is worth your time. The view is beautifulThe night manager 2-10 was first rate. Stanford the doorman was so outstanding. Mr Trump you have a real find in these two people they represent your brand and your dedication to excellence.I will end with this I have stayed in many 5 star hotels. At this property the employees knew the owner and felt blessed to work for such an outstanding organization and man. Let me tell you I felt that pride every minute of my stay"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9085432639649501,
        "helpful_class": 0,
        "review_text": "Recently stayed at the Palms Casino and resort for four nights. On one occasion we used the pool and were immediately told that the pool was closing and that we had to leave due to the fact that it was rented out by a company. This forced us not being able to have pool access for an afternoon/evening. Also while checking in we were told that our room was not available due to the fact that it was given away and that we had to settle for a double bed room versus the king room we reserved unless we wanted a smoking king size bed room. Not quite sure how our room was given away after it was booked over a month in advance. I will say the room we got was clean and the casino appeared to be clean as well. Once bringing the issues to the attention of staff during checkout, they offered excuses and no resolution. For this, I will not be staying at this location again."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 23,
        "expertise": 0.001996506633856,
        "user_cities_visited": 27,
        "review_days": 0.15169769989047002,
        "helpful_class": 1,
        "review_text": "I am usually a fan of Kimpton properties but this one didn't quite do it for me. Our room was quite small. The room had two double beds but with just two ladies in a room for a weekend and our luggage we could barely fit in the room without tripping all over each other and everything. The bathroom was small and had an open shower design...which I am sure someone thought was cool looking but without a curtain or sliding door water just gets all on the floor. However the hotel is clean and \"stylish\" The bed was pretty comfy and the location was ok since you can pretty much uber cheap to the nightlife, since the location is centralized. It is a lil walk from the metro, its certainly not next door. The staff was nice, despite the front desk seemed a bit confused about how to split a hotel payment between two cards. But that was most likely due to her being new. Overall it was not the best stay but not the worst. I would not book at this hotel again, but if you were like me and needed a decent last minute hotel in DC for less than $200 bucks a night...it will definitely do."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 6,
        "review_days": 0.041073384446878004,
        "helpful_class": 0,
        "review_text": "I recently stayed at The Edgewater and was so impressed by everything. I had a breathtaking waterfront view from my room, as well as a fireplace and bathtub that were the perfect end to a busy day. The room felt extremely cozy but was plenty spacious. The food at the restaurant was INCREDIBLE. Seriously, some of the best food that I have ever tasted! They also have a super cool bar that has live music, so that made for a very fun evening. I can\u2019t say enough good things about this resort. Overall, great service, fantastic location, amazing experience! I would definitely recommend to any traveler looking to make the most of their Seattle visit."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 38,
        "expertise": 0.006478460301697001,
        "user_cities_visited": 23,
        "review_days": 0.5317634173055861,
        "helpful_class": 0,
        "review_text": "I will be brief. I cannot understand how Hilton can attach their name to this hotel. There was a ridiculously slow check-in, small living quarters, tiny bathrooms and a weak location on the tip of the tenderloin.  The only thing Hilton like in this hotel is the cost...overpriced in every way. Intercontinental down the street was substantially better. Avoid the hotel..."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.9912376779846651,
        "helpful_class": 0,
        "review_text": "From the moment we arrived the staff couldn\u2019t have been more helpful and friendly. Our apartment was cleaned spotlessly each day and evening. The BLT restaurant was lovely but the seafood one was a little disappointing as it was advertised as more than a casual cafe which it wasn\u2019t. Great breakfast restaurant with anything your heart desires. We loved the size and all the amenities in the apartment. Elegantly furnished and a good size balcony with ocean view. Would love to see hair services added to the salon. Definitely coming back. This is the place to stay."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 6,
        "review_days": 0.8964950711938661,
        "helpful_class": 0,
        "review_text": "Hotel Zoe has a great website and advertises that that they will honor a lower rate. That is not entirely true. (In fact, most of the website is not entirely true.) If you book with them directly, and the rate goes down, they do not honor the lower price. They charge $29.00 a day for amenities. Once during your stay, you are given a $10.00 restaurant credit but it is not good for breakfast. Coffee is stopped exactly at 10:00 am.  The newspapers are available early morning but not necessarily the later part of the day.  Note that the amenities are \u2018when available\u2019 regardless if you have already paid for them.  I have no idea where the gym that they include in their amenities is located.  It is definitely not on-site. They have a lovely place to gather at a fire, but it is closes promptly at 10:00 PM, so don't plan on a quiet wind-down at the end of a day.  Only one elevator (of two) was working during part of our stay. This hotel is not plush. The room, mattress, towels and shower are clean but very ordinary.  The rooms are small. While the staff, especially the concierge and front desk  was very helpful, the hotel management was painful to deal with. (I had several conversations with them prior to our stay.) I absolutely agree with the previous reviewer, Getaway. Painful, rigid and overpriced accurately describes this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5377875136911281,
        "helpful_class": 1,
        "review_text": "This was our first time visiting Hawaii and we were so happy with our choice of accommodation. You are literally just a pedestrian crossing away from the beach which was fantastic. It's at the quieter end of Waikiki which was fine for us. Our standard room was fine for three adults and if we needed anything extra in our room, reception was very quick to service our needs. We will certainly be coming back here!"
    },
    {
        "user_review_posted": 291,
        "user_total_helpful_votes": 418,
        "expertise": 0.006863372960486,
        "user_cities_visited": 150,
        "review_days": 0.045454545454545005,
        "helpful_class": 1,
        "review_text": "My review was going to recommend not staying here until I learned that this hotel was recently taken over by the next door Ellis Island Casino.  The Casino ran very well and the staff were extremely friendly, competent and fun.  Based on this I will give the Super 8 a chance to let the new management work their magic and improve the place.I was told that when I return to Vegas in March 2016 I can expect the hotel to have been completely updated.  This is very good news!The outside of the hotel seems freshly painted.  The hotel rooms have not been updated since the 70s.  The carpet is avocado, red and orange stripped.  Although the staff tries to keep it clean it is just so old it is worn out.  The same situation occurs with the tub.  It looks dirty but upon further review, it is clean but so old that much of the color has worn away making the tub look dirty.The sheets were clean but were so old that they were paper thin.  I have never seen such thin sheets.  The hallways were filthy.  I stayed for 3 days and never heard a vacuum running.  The bed was old and lumpy.Although I didn't use it the pool looked nice and had lounge chairs.The location is excellent.  I will give the new management a chance to improve and then I will give this a try again.If you find this review helpful I would appreciate a helpful vote.  Thanks!"
    },
    {
        "user_review_posted": 442,
        "user_total_helpful_votes": 115,
        "expertise": 0.001152815160642,
        "user_cities_visited": 195,
        "review_days": 0.047097480832420005,
        "helpful_class": 1,
        "review_text": "Stayed recently on business for the first time in a long time.  My view remains the same -- stay here if you are working nearby and can't find anything cheaper.  If you can find someplace less expensive, skip the Mayflower.PROS-much improved rooms with ongoing renovation-excellent wifi and new electronics connections in the rooms-good service at front reception deskCONS-terrible service by the doormen. They are inattentive and disinterested.-entry to hotel through heavy swinging doors and doormen are MIA-the club room is dated and needs a major renovation in decor and needs better/healthier food-my room was directly above the garbage area and a loading area. The loud noise started at 530am! This is unacceptable for an expensive hotel like the Mayflower."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 45,
        "review_days": 0.12814895947426,
        "helpful_class": 1,
        "review_text": "Stayed with husband and two teenage children as part of our vacation to the USA this summer.Lovely hotel with great staff and large, clean comfortable rooms. Experienced a very warm welcome on check-in and very helpful, friendly staff throughout the stay; doorman Joe particularly was very helpful with suggesting places to eat and how to get there. Location-wise, the hotel was within easy walking distance of Union Square, Chinatown, the trams and trolleys etc so very easy to get around.Would very happily go again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "I stayed here while on a business trip to Bangkok and it was spot-on.  Great staff and amenities with quick, professional and helpful service.  There's also a Plaza next door which means you can get anything you need."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 69,
        "expertise": 0.00383070142986,
        "user_cities_visited": 66,
        "review_days": 0.07119386637458901,
        "helpful_class": 0,
        "review_text": "Stayed one night in a Grand Premier Room.Upon a late arrival, our room wasn't ready. We were put in a different room and assured that the changes we requested (foam pillows, firm mattress topper) would be done at turn down. They weren't. So at midnight, when we returned, we had to have housekeeping change the bed and pillows.The property is older, the room was clean and quiet (despite being right over the driveway), and the bathroom well equipped. One of the bedside tables fell off it's legs when we plugged in our chargers, and the bathroom had no AC- it was like a sauna.The room service was up to Four Seasons standard-breakfast was excellent (and part of our rate).So not the best Four Seasons experience ever, but ok."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.018619934282584003,
        "helpful_class": 2,
        "review_text": "Booked this hotel with friends. First of all check in is not until 4pm!? I had to wait several hours to get my room. Then had an issue with whos name was on the room. Came back and they had given my room away! Then had to wait even longer. When I got to my room there was someone's old leftover pizza in the fridge. There was trash under the couch. Rusted crusty jets in the bathtub that of course did not work. When I ran the tub,  pubic hair came running out of the jets! So gross. The windows are single pain and not lockable. No fan in the bathroom so you have to open the bathroom window which has no screen and opens to the hallway of the bldg. Hello world I am naked!! Only one pool was open. Pool was probably the only good thing about this hotel until we went in the morning and there were some homeless people who decided to come bathe in the pool. They tried to update the first things you see to distract you from the rest of the crap! Too far off the strip to walk. Not really child friendly. There was a swat incident at the apartments across the street. No free wifi. No breakfast. The list goes on and on. My friend had the same issue getting her suit. Finally got her suit and the tub is in the middle of the stairway! Then She had to move because there were ants crawling across her bed. I would not book here even if seems like a good deal. It's not. Do not stay here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.707557502738225,
        "helpful_class": 0,
        "review_text": "I showed up very early, like 4 hours early, as I had a couple of calls I was planning to take from the lobby or elsewhere.  Elizabeth C., the hostess who greeted me, immediately looked into getting me checked in early, got me into a room, and had me set up so that I did not miss a minute of my calls.THis is an excellent example of great customer service, something sadly lacking more often than not.  Thanks to Elizabeth, my trip got started off on the right foot!!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.461664841182913,
        "helpful_class": 0,
        "review_text": "My husband and I travel frequently and could stay anywhere but we chose the Nobu Hotel because of the reputation and because we try to patronize hotels supported by the Total Rewards program. We were so favorably impressed by the Hakane Suite at the Nobu as it was a superior accommodation in terms of service, decor, spaciousness and luxury. Really, every amenity was provided and every convenience anticipated. The staff could not have been more gracious and accommodating. After 6 days I felt like we were home with family but being treated like royalty. Don't miss this experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6631982475355971,
        "helpful_class": 0,
        "review_text": "A perfect stay. Every staff encounter was friendly and satisfying. Every request was handled. Room had a beautiful view and wonderful amenities. Restaurant 16 was spectacular in terms of food, wine and truly excellent service. Had Chef's tasting menu for lunch with wine pairing. Pricey but worth every penny."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.38554216867469804,
        "helpful_class": 1,
        "review_text": "I was booked here for a program at the Folger Shakespeare Library after traveling from Northern Ireland. During my first night here, the guest above me was stomping around on the floors all night waking me up every half hour or so. I talked to a lovely man at the front desk (I believe his name was Shayan) the very next morning and he helped me move rooms immediately and found me a great room as a replacement. I came back later that day and the staff had also left water and snacks and an apology note for me about the disturbance. Having worked in a hotel before, I know how annoying it can be to have guests request room changes, etc., but the staff here was so accommodating and kind (especially Shayan!!) even though the reason I had to move was no fault of their own. Such a nice customer service experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8548740416210291,
        "helpful_class": 0,
        "review_text": "I was very impressed with this hotel! The location is perfect since there are many restaurants nearby and it is a beautiful area. The staff was lovely and the room was spacious and comfortable. The best part was the heater in the bathroom! I stay at many hotels and have yet to find one with a heater. I hope to stay here from now on when I have to visit Chicago for my work."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.550930996714129,
        "helpful_class": 0,
        "review_text": "Close to shopping, restaurants, and transit. Staff were very helpful and made guests feel well taken care of. Amenities included complimentary wifi, happy hour with red and white wine, and coffee/tea in the morning. The room was adequate, however the bathroom was a little cramped. Not a big problem considering the great location."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 4,
        "review_days": 0.47371303395399705,
        "helpful_class": 1,
        "review_text": "I've stayed at Park Shore Waikiki in 2015, 2016 and 2017 for holidays.  The hotel is fabulous!  Their swimming pool overlooks the ocean which is my favourite place to relax to watch the sunset.  As the hotel is at the end of the hotel strip, next to the zoo, it is a much quieter part of town.  Shops and restaurants are all close with the beach across the street. Park Shore staff are very welcoming and friendly.  I used the tour desk this trip, they were fantastic.  Highly recommend this hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "Our family stayed in one of the two room suites.  It was nicer than I expected - like an apartment and very clean.  Great location with easy access to attractions and close to excellent restaurant selections.  I debated where to stay and we were so happy we chose this location."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 17,
        "expertise": 0.0025520282751910002,
        "user_cities_visited": 19,
        "review_days": 0.767798466593647,
        "helpful_class": 0,
        "review_text": "Staff very friendly,  even acknowledging us by name on day 2.   Shout out to Bobbi who took great care of us when we arrived, 7 hours before check in. The staff who work during breakfast are very nice and attentive. Room nice with comfortable bed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.026834611171960003,
        "helpful_class": 0,
        "review_text": "We looked at several different hotels before deciding on the Sofitel. So glad we chose it! I tend to be a bit picky & particular about hotels. I can truly say that the Sofitel surpassed my every expectation!! It was late when we checked in, (11ish pm), but we were greeted by Nadjet, who was beyond kind & helpful from the moment we stepped into the hotel!! She remembered my kids by name throughout our stay, sent milk & cookies to our room on more than one occasion, & had a goodie bag waiting for the kids upon checkout. Issam, who worked in the restaurant was very helpful, as well. All the staff, from the front desk to the concierge, were absolutely on their A game!Our room was huge, well appointed & functional. The bathroom was quite spacious, as well. We thoroughly enjoyed our stay & will return!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.522453450164293,
        "helpful_class": 0,
        "review_text": "Amazing service with very courteous, friendly and caring staff.The hotel is extremely clean with nice aroma.the pool and gym is well equipped and managed.in hotel restaurant is pleasing to the taste buds.the free shuttle service is very beneficial.all hotel staff go above and beyond from simple requests such as ordering a taxi to making sure you courier packages, if any, are well received, stored and delivered before you check out."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 43,
        "expertise": 0.041641840450182,
        "user_cities_visited": 5,
        "review_days": 0.8099671412924421,
        "helpful_class": 3,
        "review_text": "We stayed in the cosmopolitan at a travel agent\u2019s recommendation. After our first day in Las Vegas, we returned to our room and found the safe open and $450 stolen. We immediately went down to reception to speak to a manager. No manager was willing or available to speak  to us. The receptionist told us that security would call to the room to \u201cinvestigate\u201d. The security guard came to our room and took our details and told us an \u201cinvestigation\u201d takes 5 to 10 days. Three months later, we still have heard nothing, despite leaving a message with their \u201crisk management department\u201d and the assurances of a manager who eventually spoke to us, a number of days later. Apart from the missing money, it was the attitude of the staff that most turned us off this hotel. We were given the run around, fobbed off and not taken seriously. And then they have the cheek to charge \u201cresort fees\u201d. I would not recommend anyone to stay in this hotel. Their customer service is the worst I have ever experienced. They literally don\u2019t care about their guests."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 2,
        "review_days": 0.23439211391018602,
        "helpful_class": 0,
        "review_text": "The location of the Casino Royale is good and the size isn't intimidating, unfortunately, the rooms on the first floor have such a bad odor (smells like sewage backup) that I had to go to Walgreens and buy room freshener spray and solid for the three nights I was there. The rooms were clean and the bed was comfortable - just the smell was bad. Could be this is only on the first floor. Good price, friendly staff - stay but make sure you ask for a room on a different floor."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.117743702081051,
        "helpful_class": 0,
        "review_text": "the hotel is old and dirty. it is over priced. the staff were rude. there is effectively no internet in the room. there is no elevator. please be warned! THIS REVIEW WANTS MORE CHARACTERS BUT WHAT MORE CAN I SAY TO WANR YOU TO STAY AWAY!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.07119386637458901,
        "helpful_class": 0,
        "review_text": "I was here in February this year, liked the location the convenience of room service. They got rid of room service 2 weeks ago. I just booked the room 3 days ago. Had I known they no longer offered this I would not have booked here. Also breakfast was $28 buffet that is on par with the residence inns. So disappointed."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 16,
        "expertise": 0.0021090462004060002,
        "user_cities_visited": 50,
        "review_days": 0.12814895947426,
        "helpful_class": 0,
        "review_text": "My husband and I live on Oahu and have been to this hotel many times for dinners, weddings, and holiday parties, but this was our first time staying at the hotel.  We decided to celebrate our first anniversary with a staycation at the Kahala and it was perfect.We stayed two nights in a scenic view room. Our room was on the first floor with a lanai that opened to Waialae golf course.  This may not sound appealing to many (especially when there is a beach on the other side of the hotel) but my husband loves golf and he loved being on the golf course.  It was perfect for us.The service at this hotel is first class!  The rooms are clean, turndown service always happened when we were out to dinner and our room was always stocked with water and a bucket of ice.  Without us ever asking!  Also as we were celebrating our anniversary the hotel left a welcome note and a sweet treat in our room.  A very nice touch that makes this hotel truly 5 stars.During our stay, we had dinner at Arancino, lunch at the pool and Sunday brunch at Hokus.  At Arancino, our waiter Tony did an amazing job recommending his favorites (we got the tasting menus and we were not disappointed).  Tony took care of all the tiny details.  He had the chef make us an anniversary dessert and even gave us a small box of macaroons for us to take back to our room.  Awesome!At the pool, we made an all day cabana reservation and my husband asked if they had a cabana that could connect to wifi (so he could fantasy football draft on his iPad...).  The pool staff accommodated this request without hesitation and set us up on the cabana nearest the pool (that has wifi) but is still on the beach.  It was absolutely perfect. The husband got to do his fantasy football drafts without fail and from a cabana on the beach!  Lunch and drinks also got served in the cabana and we didn't have to move from our spot all day.  The service was excellent!Thank you to all the staff at the Kahala for making our stay a great one.  We will definitely be back again!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 26,
        "expertise": 0.004744565817058,
        "user_cities_visited": 12,
        "review_days": 0.0,
        "helpful_class": 0,
        "review_text": "We stayed for 3 nights as part of a multi centre holiday around Thailand. We found the rooms spacious, clean and to a very high standard. Staff were friendly and helpful with everything. The pool area was excellent, quite surreal in such a big bustling city to find a relaxing tranquil pool area. Food and drinks were to a high standard also. No complaints. Should we visit Thailand again we would not hesitate to return to this hotel. Thank you for an excellent stay."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 13,
        "expertise": 0.0025194012284370003,
        "user_cities_visited": 13,
        "review_days": 0.28970427163198204,
        "helpful_class": 0,
        "review_text": "The River Inn is my second home and for 30 years they have provided wonderful accommodations. I always feel comfortable and welcomed. The rooms are lovely, the neighborhood is really pleasant and it is close to the metro stop, Kennedy Center, Georgetown and the restaurants on the waterfront. The hotel staff is great! They enjoy making the guests feel at ease and are eager to please."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 5,
        "review_days": 0.677437020810514,
        "helpful_class": 0,
        "review_text": "My favorite hotel in the Honolulu area.  The tranquil surroundings yet access to civilization are unique, the staff is perfect, unobtrusive yet there if you need them. Access to beaches, golf and shopping, as well as a great spa,cool looking kids pool and resident dolphins assure the resort hotel is kind of perfect for everyone. Trust me, that's hard to pull off. Family friendly and romantic. The dining there also encompasses a few moods, brunchy family, or romantic for couples."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 13,
        "expertise": 0.012512413108242,
        "user_cities_visited": 4,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "We always stay at the St. Regis and it is always beautiful.  The room is beautifully appointed and the bar is lovely too!  We take Uber to get to other parts of the city, but if you like to walk you can get to plenty of restaurants and shops."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 169,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 58,
        "review_days": 0.9490690032858701,
        "helpful_class": 0,
        "review_text": "So far the best hotel we\u2019ve stayed in Hawaii whole all others have disappointed.Location- central. Easy walking distance to shops, restaurants, 24 hrs convenience stores, laundromat, beach. Hotel also provides bicycles for free which we used to bike to the nearest Crossfit box for 3 mornings. And to Ala Moana Centre too.Room - really tastefully done. Mid century Nordic designs in wood and a warm green / teal colour. Accented with drawings of palms on the wall paper, sand design echoed on pool towels, flip flops given to us, etc. Quality and sturdy furniture that still looks good despite all the stays. Bathroom is well designed. Showers have wood tiles so feels warm to be in there. No view of the water and get a room on the high floor. 15 or 16th. Not rooms by the pool. It gets really noisy early.Big surprise- along the corridor is a self service station with a great coffee machine (really good coffee with all kinds you can think of. Even the regular black coffee has a great cream!). There are also 3 kinds of water on tap! Snacks like assorted nuts, fruits like oranges and green apples. In the afternoon, there maybe be cookies or something sweet up for grabs. In the mornings, they put out pain au chocolat, cinnamon rolls, etc. It\u2019s a great pick me up place and I\u2019ve never been so excited to get to a corridor to see what they have put out!Restaurant- had dinner there once, and a small breakfast. Menu is limited and in the evenings, it\u2019s a big hangout place for the local hipsters with live music. So it gets noisy.Overall, I\u2019d recommend it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "Staff was absolutely wonderful. We arrived from Houston, TX tired and looking for downtime.  Staff greeted us with smiles. I would like to recognize Dallas and Jemal Gefu.  As we sat in the lobby, a man entered the building with a bike. As he sat down, Dallas approached him, spoke to him and asked him to leave the lobby. After listening to the conversation, it turns out the man was homeless and looking to sleep in the lobby. Jemal held our bags as we prepared for our departure.  Jemal was friendly, helpful, and knowledgeable on all questions.  Housekeeping that staffed room 3621 was friendly and on point."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 10,
        "expertise": 0.001317574365065,
        "user_cities_visited": 20,
        "review_days": 0.7875136911281491,
        "helpful_class": 0,
        "review_text": "Hotel lies very close to White House, well placed. Entrance hall small and reception service could be better, inattentive and not quick. Rooms are large and well appointed bathrooms. Restaurant is excellent , fresh salads and good breakfast."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9397590361445781,
        "helpful_class": 0,
        "review_text": "If you're looking for a safe, clean, hotel, keep on looking. This place was a motel with run-down facilities, clogged plumbing, and scratched up furniture. You can hear neighbors walking around and having conversations (ear plugs are a must).I booked this place because it was a Hyatt property and was severely disappointed, slept with a light on so that I felt more safe, and would not recommend this to anyone."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.5755750273822561,
        "helpful_class": 0,
        "review_text": "Unprofessional house keeper who knocked door / wanted to do clean up work while the signage \u2018NO , THanks \u201c was out on door knob.When i told her i\u2019m on phone, she said she wouldn\u2019t disturb me even she\u2019s cleaning in the room.  It happened on Nov.14 around 12 noon.  This is very bad, I couldn\u2019t imagine if i were sleeping that she woke me up..  So BAD, so UNPROFESSIONAL !!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.40197152245345,
        "helpful_class": 1,
        "review_text": "Amazing hotel overlooking the White House. Everyone went over and above for us, were kind and helpful, and made us feel completely welcome. Everything about our stay was wonderful. Food, location, hotel."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 11,
        "review_days": 0.39813800657174103,
        "helpful_class": 0,
        "review_text": "If you love European-style hotels that are the antithesis of, say, a Motel 6, you will love San Remo. While the rooms are tiny, they're clean and well-maintained. There are all sorts of delightful surprises, such as the massage chair in the book-lined reading alcove, and the jars of licorice and Tootsie Rolls next to the coffee and hot water dispensers. Bathrooms are clean and well-stocked, and front desk staff are friendly and so very helpful. I adored getting to share this hotel with guests from around the world--the only thing lacking is a breakfast room so that people can mingle easily in a space larger than the narrow hallways. The hotel certainly inspires one to mingle with fellow guests in a North Beach location with quick access to Trader Joe's and Safeway, plus the area's best Italian bakeries and delis."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 61,
        "expertise": 0.0020672287451880002,
        "user_cities_visited": 779,
        "review_days": 0.056955093099671006,
        "helpful_class": 0,
        "review_text": "Had a corner room with incredible views, very clean.  Room smelled horribly of mold upon entering...called downstairs and a quick change out of the AC filter and problem solved.  I would suggest changing those filters on a schedule rather than waiting until they get bad and receive complaints!  Also skip the pool, really not worth it.Incredible stay, great location (must eat at Rick Bayless's place nearby), great staff.  Wifi was quick and service was incredible. Another great Kimpton experience!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.305585980284775,
        "helpful_class": 0,
        "review_text": "We were able to get the last room available on our trip home!! The room was very comfortable and clean. We loved the pool area too! The only thing i would say needed attention was the hallway, unfortunately it was very very heavy with stale cigarette smoke!! But other than that it was a very nice motel."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 13,
        "expertise": 0.010408621133546,
        "user_cities_visited": 31,
        "review_days": 0.409090909090909,
        "helpful_class": 1,
        "review_text": "A tired city centre hotel, the checkin is convoluted, not what we needed after a long flight. Concierge struggled to get a cab back to the airport due to the taxi cartel over the road who overcharge, use the skytrain or taxis at the end of the road."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.525739320920043,
        "helpful_class": 0,
        "review_text": "This is a great place to stay! Wonderful staff, great location, nice clean rooms!Liz (Manager) was extremely friendly, helpful and professional. I will be returning to this place when I am back in SF."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.030668127053669003,
        "helpful_class": 1,
        "review_text": "My boyfriend and I went to San Francisco for a 4 day vacation and stayed at this hotel. We found it through reviews on trip advisor and were not disappointed! It is walking distance to Ghirradelli Square and Fishermans Warf, and the customer service was great! If you are looking for a very hip and modern place to stay, this is not it.... but with free parking and low prices, this is the perfect little place to stay at if you are not planning on spending all your time in the hotel! I will def stay here again."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 39,
        "expertise": 0.0028481187244840003,
        "user_cities_visited": 35,
        "review_days": 0.126506024096385,
        "helpful_class": 1,
        "review_text": "We stayed for one night at this hotel and were sadly disappointed. The location is great. The service was good-especially Roy from the front desk. But I could not sleep-the in room ac frequently and loudly cycles on and off, waking me repeatedly during the night. There is apparently no ac in the hallways or lobby which I found extremely uncomfortable. The decor is outdated and the sheets, which reeked of bleach, were torn. The room was large. I would not return unless I heard of an HVAC renovation. The only bright spot was the well equipped and well air conditioned fitness room."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 45,
        "expertise": 0.007981168855051,
        "user_cities_visited": 21,
        "review_days": 0.340635268346111,
        "helpful_class": 1,
        "review_text": "Had a fantastic time here - we spent three nights here whilst on a 3 week mini tour of SE Asia and it was fantastic. There is a rooftop pool with lovely views to the bridge (lit up at night), well considered luxurious rooms with all amenities, nice toiletries, friendly staff, well organised, delicious food (we had breakfast and dinner here) and it is very well located for the river boats."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.6834611171960571,
        "helpful_class": 0,
        "review_text": "I have stayed here a number of times and again just this past week. Consistent spectacular customer service from the front desk to the door man to housekeeping. Breakfast is a step above standard breakfast in other hotels. This hotel is walking distance to The Mall which makes it great for vacationers. Rooms are over sized and modern. Bottom line: this is an A+ establishment. Can\u2019t wait to go back!-Linda M"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9403066812705361,
        "helpful_class": 0,
        "review_text": "Roof top bar had a catch. Couldn't sit anywhere. Minimum spend for comfortable seats and not enough seating where you didn't have a purchase minimum.Staff was very professional. I enjoyed that.Hotel room was not available when we got there after 3 even though I booked a couple of weeks out."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 48,
        "expertise": 0.0018814169757560002,
        "user_cities_visited": 339,
        "review_days": 0.11062431544359201,
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        "review_text": "We stayed at Bandara Suites for 4 nights in a 2 bedroom apartment and were really impressed with both its location and the size of the apartment.We caught a taxi from the airport and it cost 600BHT.  We had to ask him to use the meter which he wasn't happy about.  Wasn't a very nice experience for our arrival in to Bangkok.   The trip took about 25 minutes and at 10pm there wasn't a lot of traffic around.The reception staff at Bandara Suites greeted us with a big warm smile and gave us our keys to our apartment which was in the smaller of the two buildings.  We were amazed when we opened the doors to find a massive lounge/dining area, 2 separate bedrooms (main with an ensuite), a main bathroom plus a kitchen with a drying area off that which was handy to dry off wet bathers overnight.We asked for a high floor with views and had a nice view facing out towards the east.There are 2 pools.  One in the main building and it was freezing but the massive spa was lovely and warm and there was a pool bar there.  This one received nice late afternoon sun but I think I preferred the pool in our building which had sun on it most of the day so was a lovely temperature.The breakfast included was great with plenty to choose from.The walk to the Skyrail takes about 7-10 minutes and we only remembered that there is a complimentary tuk tuk to take you there until about 8pm daily.The Skyrail really is the best way to travel around Bangkok as the traffic is crazy at peak times.  Otherwise Taxi's were cheap and easier in offpeak times.One of our nights there the kids didn't want to go out for dinner so we ordered them room service and hubbie & I wandered down the road a bit and had a lovely meal at Bitterman's.  There are a number of good restaurants just out the front door of the Bandara and a 7 eleven us just around the corner, with a great coffee shop across the road.Our taxi back to the airport cost us a flat 600BHT incl tolls and took 30 minutes.I would highly recommend this property.  Didn't see the hotel rooms but the apartments were excellent."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.082694414019715,
        "helpful_class": 0,
        "review_text": "The suite was large, very clean and neat.  Walkin closet.  Great view of the beach & ocean drive.  Even nicer views on the rooftop terrace where they offered cont. breakfast & (limited selection) happy hour.  Atmosphere on the terrace was very nice.  Staff was very friendly, & eager to help."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 12,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "When my husband asked for an affordable hotel in San Francisco, in walking distance to the wharf, only a few came up. When I saw the picture of the San Remo Hotel with the old surf car in front, I knew that was the one. 'Vintage' would be the right word to describe this California gem. The only drawback would be the parking lot, which is a block or two away. We decided not to rent a car, since so many attractions were nearby, plus several tour offices for wine tours to Napa or Sonoma.We arrived quite late, and had to ring to enter the hotel. Okay, one more small thing... No elevators. Don't bring your rock collection. Checkin was a breeze, since they were expecting us. Then they said, there was a small sink in the room, but toilets and showers are down the hallway. I had sudden memories of European hotels. The hallways are lined with memorabilia from 100 years ago, back when the hotel was built by the owners ancestors. The rooms are varied sizes, which I peeked into while they were being cleaned. Lots of wood everywhere. There is a free massage chair on each floor - bonus! After travelling, that felt so good. Now for the bathrooms...beautiful. They are solid wood, brass fixtures, roomy and spotless. The toilet has an authentic 'water closet'. Organic soaps are provided in the soothing showers.When my husband saw the hotel for the first time he said, \"What have you done??!\"  After a night's sleep, and a shower, he said, \"l love this place!\"  So did I. We chatted with the owner, and learned some of the history, and we plan to stay at the San Remo Hotel again on our next visit."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 215,
        "expertise": 0.007345407544017001,
        "user_cities_visited": 445,
        "review_days": 0.43483023001095206,
        "helpful_class": 0,
        "review_text": "Not for everyone.  Only has one room that is ensuite and there are One to three staircases to climb.  We had the Penthouse which does have the ensuite and three slights of steps.  BUT, we had great views and a huge rooftop seating area.  Definitely faded glory, but great staff and a great location. If you want different and not a regular soulless room, this is the place."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 30,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 18,
        "review_days": 0.417853231106243,
        "helpful_class": 0,
        "review_text": "Pretty mixed stay for one night on business.  Room 984.Positives:- Front desk staff were great, room service arrived on time and the fitness center is well equipped.Negatives:- Can't make the room dark as there are only thin curtains- Sink didn't drain properly- Lukewarm water for the shower- Bathroom smelled as if someone expired in it- Plug for electricity at the desk didn't workOverall, pretty disappointing and in need of some repair."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8948521358159911,
        "helpful_class": 1,
        "review_text": "During life you simply can't try everything what world offers because is short!Some experiences are good and other not.Some leaves memorable moments in your mind, which common NOT.If you are different and you like a hot.Than, take first plane or better boat.And visit JBH will not forgo\u0336et."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8439211391018621,
        "helpful_class": 0,
        "review_text": "You will love the decor and authentic feel at hotel Carlton. Room was exceptionally clean, fan above bed kept me at just the right temperature, walked to all my meetings. Bars and coffee shops within walking distance, you will truly enjoy your stay at Carlton!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 42,
        "review_days": 0.345564074479737,
        "helpful_class": 1,
        "review_text": "Beautiful Hotel and great staff! In a wonderful location. Close to restaurants, shopping and tourist attractions. This was my first time in Chicago and it will not be my last. Will definitely stay here again!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 10,
        "expertise": 0.016072676450034,
        "user_cities_visited": 3,
        "review_days": 0.6856516976998901,
        "helpful_class": 3,
        "review_text": "I'll start with the positives.Location!  You're right in the heart of Waikiki. The beach is right across the street. Tiki's is right next door. Everything you want is literally steps away.The staff at check-in was kind enough and placed us in a tower with a view.Now the negatives, oh where do I begin...1. The refrigerator was leaking.2. I called the front desk three times and no one picked up.  I finally called a fourth time and was finally able to reach someone.  Two if I recall correctly, there were no other buttons or shortcuts on the phone to call anyone else but the Operator/Front Desk.3. They never refilled the shampoo upon servicing/cleaning the room.4. There was no clock!  How is this possible at a 5 star resort? I have no idea.  I've never been in a hotel room without a clock.5. The towels had stains on them. (photos attached)6. Counters were dirty.7.  No room service. I would assume a 5 star hotel would have some sort of food. But no, on the desk inside the room there is a menu from a Pizza joint nearby.  It's not exactly what you think of when you hear it's a 5 star resort.In comparison to other 5 star (even 3 star resorts), while the following aren't deal breakers, they stand out:7. No water bottles offered in the room.8. After using the ironing board, Housekeeping never moved the ironing board back.  Not a major concern but in my experience most 3 star hotels usually tidy up a bit for you.Important questions to ask:What happened to the rest of the reviews on here?  I've seen many reviews of this hotel before on here before but all the sudden the hotel only has 25 reviews and the oldest review is 2 weeks old?  How is that possible?Lastly, I'm really curious to know how this hotel achieve a 5 star designation. Most 3 star hotels I've stayed at easily surpass this hotel in almost every way.  Even some 2.5 star hotels."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.617743702081051,
        "helpful_class": 2,
        "review_text": "We held our wedding at Okura Prestige Bangkok on 6 January 2018, and loved every bit of it.The entire wedding process and planning was quite smooth (despite the fact that we were planning most of it from overseas). The staff at Okura were outstanding right from our initial visit through to the end of our stay. Very special thanks to K'Tua who looked after us and managed our wedding so well. He was very professional, responsive and helpful - he went above and beyond for us, and we are very grateful to have had him manage our wedding. If you're reading this K'Tua, we'd like to say thank you again for everything, and we wish you the very best for the future.The banquet manager and his team were also excellent. We'll always look back on the day so fondly, and will carry these beautiful memories with us forever. Thank you once again to the team at Okura for all your hard work, you made our wedding so successful.The hotel itself was beautiful. The deluxe and prestige suites were well-appointed and well-designed (we had the best nights' sleep!). The service was top-notch, and we felt well looked after throughout our stay. We can't think of any negative feedback to be honest - we highly recommend the Okura, and cannot wait to go back again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.22508214676889302,
        "helpful_class": 1,
        "review_text": "Stayed there last Valentine's Day, had excellent service, excellent communication, great amenities.  Thought we'd return to celebrate this year again.  It seems they are under new ownership (Loews?) and the change is not good.  Decline in room amenities, poor customer service.  Staff does not make you feel welcome or maintain reasonable communication.  Huge decline in quality in just a year. Free wifi does not function, weak signal and gets overwhelmed when more than a couple guests try to use it.  Parking has always been horrible, but was willing to overlook that.  Now it is just one more reason to stay elsewhere.  Would not return."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 18,
        "expertise": 0.002537791018426,
        "user_cities_visited": 8,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "I stayed at the Huntington while recovering from spinal surgery, and the beds were positively healing. I have never slept so well in my life. I had a spacious, beautiful room with a large bathroom and space to work. I also had a roomy desk, which was handy as I was also working at the time. The staff could not have been more helpful and friendly and the bartender downstairs had brilliant stories."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 10,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 8,
        "review_days": 0.52026286966046,
        "helpful_class": 1,
        "review_text": "The following are why this gets a 1 star review:- although it appears to be \"on the strip\", it's actually set back a bit and you have to walk through a long street/alley to get there. At night, there were some sketchy characters lingering near the entrance to this alley.- single pane windows or just bad insulation.... we could hear everything from the garbage truck waking us up early to kids screaming at the splash bad.- some of the views are horrible depending on what room you get.  Blinds must always be drawn or people can see right into your room- parking is a nightmare.  very difficult to find when you first are coming in- no restaurant in the hotel, really limited cafe- the \"working girls\" that rode the elevator with me one morning as I was returning with coffee made me feel like I was at such a quality place.All of the above would be a 2 star result but this final thing is why we will NEVER stay there again.....- upon checkout they called us and told us \"we have a gift for you, stop by the front desk before you go\".  Sad thing is, we were actually excited.  Could it be a credit to our bill?  A fruit basket?  A nice t-shirt maybe?  No - it was a \"free stay\".... wow!   Wait....there has to be a catch.  Oh yes, you must fill out this form RIGHT NOW.... no, you cannot think about it... and select the date.  Also, we need your credit card number.  Suddenly I realized - it's a time share pitch.Upon checkout?   Unacceptable.1 star."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.885542168674698,
        "helpful_class": 0,
        "review_text": "Hotel closed to a lot of cafes & eatery. Walking distance to Jewish Holocaust Museum, St. Mary\u2019s Cathedral & Hyde Park. And next door to a pharmacy for toiletries, if needed. Uber picks up & drops off right in front of hotel."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 56,
        "expertise": 0.00377358490566,
        "user_cities_visited": 202,
        "review_days": 0.383899233296823,
        "helpful_class": 0,
        "review_text": "This hotel is in a prime location just off Union square.The room was spacious, we loved the nice toiletries and dressing gowns, in addition to these factors the bed was so comfortable, well stay here again!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.861993428258488,
        "helpful_class": 0,
        "review_text": "Ideal location. Nice rooms. Great food. We had the nachos from Kani Ka Pila Grille by the pool every day! Missing them already! Friendly and helpful staff all around. Wish pool and bar were open later. Great music every evening but pool and spa close at 9pm and bar at 10pm even on a weekend. That was a bummer and had us searching elsewhere for nightlife. But Waikiki Beach Walk is super close and easy for shopping and dining. Rent the cabana at the pool! Very reasonably priced and worth it! Sign up for the sunset cruise with Holokai Catamaran out on the beach."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 15,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 67,
        "review_days": 0.050930996714129005,
        "helpful_class": 0,
        "review_text": "Nice hotel in good location, close to city centre attractions. Quite expensive but then everywhere seems to be in San fan. Cool fire garden at the back of the hotel. Bed was big and comfortable, recommend an upper floor room"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7234392113910181,
        "helpful_class": 1,
        "review_text": "This was our first visit to Hawaii and definetely your service, accomodations and location was part of our enjoyable stay. Maybe breakfast beyond our budget, but hearty and delicious, but enjoyed it only once due to budget. Wifi worked good and room cleanning was perfect. Lobby music very nice and right volume, elevators very fast, very good."
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 43,
        "expertise": 0.0015597484276720002,
        "user_cities_visited": 183,
        "review_days": 0.392661555312157,
        "helpful_class": 1,
        "review_text": "Great location for many Washington Landmarks.  Valet parking was most convenient. Staff was always willing to assist or to answer questions about the local area.  No surprises which is always good.   Enjoyed  excellent Bloody Mary at Benjamin Bar & Lounge. Also crab crouton salad was crisp and tasty.  Views of the Washington Monument and downtown Washington DC will be remembered forever.  BLT Prime Steak was a disappointment for dinner but breakfast was good.  Will be back when the clock tower opens."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel a number of years ago and loved it. We decided to book again with our kids. Other than the resort fee that is new and not worth the daily fee, the hotel itself is located in the heart of downtown close to all forms of transit. You can also walk to many places as well. We took an Uber from the airport to the hotel (with a coupon) and took the trolley and bus to all the other places we wanted to visit. Tons of shopping right at your doorstep.My only kudos really goes to, Edwin, who was extremely helpful throughout our 5 night stay. He went above and beyond. I remember asking one of the people at the front desk for help and she was not helpful at all. Edwin overheard, stepped in kindly and offered a solution and assistance right away. Greatly appreciated. More staff should be as solution driven as Edwin. Making guests feel welcome and helped in any situation, albeit small.Would I recommend this hotel? Yes, in terms of location. I feel some of the staff were either new or require a bit more training in finding solutions or helping guests out."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.445235487404162,
        "helpful_class": 1,
        "review_text": "Not a casino, 5 machines 2 were unplugged. Pictures are very misleading. No sheets for the fold out sofa bed, good thing I had extra blankets for the grandkids. No security, locals hang out in parking lot. My Mom and Grandmother were verbally abused while smoking by car. Check your bill. We were charged the day before we even arrived. The coupons for the bar, yeah right you still have to pay taxes. 4 beers 1 shot $37.00. Not a family friendly hotel. $250.00. Went for a wedding."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.759036144578313,
        "helpful_class": 0,
        "review_text": "I had an amazing stay at Hotel Shocard . Although the room is small , but it\u2019s clean & comfortable . Reception service is excellent , especially Ms Carmen . She is very helpful , friendly & professional . Thumbs up ! She had made our stay extremely enjoyable !"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 17,
        "expertise": 0.000934387557142,
        "user_cities_visited": 173,
        "review_days": 0.7431544359255201,
        "helpful_class": 0,
        "review_text": "Good location for our trip of Giants baseball game, Fisherman's wharf, Ferry Building and Chinatown.   Good rooms, very nice clean hotel.  Staff was extremely nice. Wifi worked very well throughout the hotel."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 5,
        "review_days": 0.262322015334063,
        "helpful_class": 1,
        "review_text": "I was very impressed with the  Sheraton Princess Kaiulani.Not only was the price very reasonable for a Waikiki Hotel, but the location was GREAT - the beach was only a short block away.  The room was quite nice, with a good balcony view over their large pool. And there were fast food restaurants across the street  (Restaurant prices were outrageous in Honolulu.)Although Prada, Gucci and the like were around the corner, the \"old fashioned\" souvenir shops were also close by.  And the Roberts Tour pickup point was across the street. (We took a lot of Roberts Tours while in Hawaii)Beyond that, the staff I interacted with were all very professional, courteous, and friendly.  One facet that sticks out was their 1 hour courtesy room.  When we checked out on the morning of our departure, I mentioned that we had a \"Red Eye\" flight, so we would ask the Bell Captain to hold our  luggage till the early evening. The Desk Clerk mentioned that we could get a courtesy room for 1 hour to freshen up before our flight. THAT WAS A GREAT IDEA..For anyone going to Waikiki, I highly recommend the Sheraton Princess Kaiulani. I am not familiar with other Sheratons or Starwood hotels, but will definably check them out, based on my experience at the Sheraton Princess Kaiulani."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 59,
        "review_days": 0.296276013143483,
        "helpful_class": 0,
        "review_text": "This was our second time staying at the Outrigger Reef.  We chose to stay in the same hotel again due to it's great location and lovely pool.The only downside is that our room was serviced late in the day.  We'd be out all morning then return to our room after lunch and then housekeeping would arrive around 2pm."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 47,
        "expertise": 0.004850107220471,
        "user_cities_visited": 188,
        "review_days": 0.07009857612267201,
        "helpful_class": 0,
        "review_text": "I stayed here for two nights, we were immediately given un unasked for upgrade on the 7th floor.  An extremely spacious room and as large bathroom that I suspect was designed for a disabled guest which more than covered our needs.  Other reviews talk about the area and I feel I have to chip in my two pennysworth...undoubtably you will see homeless people congregating as they are trying to get  bed and a meal in the local surrounding shelters..  They are polite, non threatening and they will not bother you.  I asked the receptionist what the hotel l did to provide for them and she indicted that they along with other local businesses support the shelters.  I would welcome an envelope in the room or at reception to add a donation to the shelters.  Support this hotel, its clean, comfortable, within easy access to all the at SF has to offer and it serves a good breakfast too.  I was happy to stay there and will be a repeat guest in the future."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "We recently stayed here for 6 nights with our two children (8 and 10).  The hotel is walking distance to the Capital and the Mall.  Many quick food options nearby (West Wing Cafe and Starbucks) but not many family sit-down restaurants in the neighborhood.  The store in the hotel has a full coffee bar and wide variety of snacks and ice creams.  The hotel restaurant is family-friendly and a good option.  Our room was very clean and quiet.  Our room had 2 double beds and was small.  Our kids loved the pool!  We would definitely stay here again!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 16,
        "expertise": 0.0021090462004060002,
        "user_cities_visited": 35,
        "review_days": 0.772727272727272,
        "helpful_class": 0,
        "review_text": "Stay away till the protesters go away. This hotel put me, a platinum elite member, on the same side of the street over the protests. Had to use ear plugs. The M lounge doesn\u2019t have any bottle water. Bring a refillable container."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 73,
        "expertise": 0.0054272867703850005,
        "user_cities_visited": 86,
        "review_days": 0.135268346111719,
        "helpful_class": 0,
        "review_text": "Stayed here many times now and its well run as Amari are a professional hotel management group. Rooms well soundproofed beds comfortable after a long flight. Bit pricey but convenience if flying out of don muang more than makes up for that. The skybrige that connects amari to the airport has a good cafe 170 baht all u can eat."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 23,
        "expertise": 0.0033791239104040004,
        "user_cities_visited": 50,
        "review_days": 0.013143483023001001,
        "helpful_class": 2,
        "review_text": "We stayed 4 nights at Coventry Inn and it was a wonderful experience. We were given a room facing Lombard Street on our first night and we found it too noisy. We called down the next morning and no problem, there was a room free facing Moulton Street (the back). Housekeeping cleaned it up while we went for breakfast, and it was all done when we got back. Great and prompt service!Pros:-Reasonably priced room rates.-Staff are friendly and helpful.-Rooms are clean. Large with sitting area. Beds comfy.-Free parking under the hotel.-Free wifi.-Location is awesome. We felt safe walking around in the evening.-Walk one/two blocks north to Chestnut Street and as you walk west, you\u2019ll find lots of restaurants and shops (including a Walgreens). Walk five short blocks south to Union Street, there are also lots of restaurants and little shops.-Public transit is convenient. We got a 3-day visitor passport which gives you unlimited rides on the MUNI buses, metro, historic streetcars, and cable cars. On Chestnut runs the #30 bus (for the closest stop, just walk up Buchanan). This bus gets you really close to Fisherman\u2019s Wharf and cable car. Get off near Hyde Street or just as the bus turns on Columbus Avenue. The Powell-Hyde cable car line takes you close to Chinatown and stops downtown at Powell near Market Street. If you want to go to the Golden Gate Bridge, walk to the corner of Chestnut and Laguna. Take the #28 19th Avenue bus (NOT the #28L). Drop off point has a beautiful view of the bridge and you can continue walking onto the bridge. Coming back, take the #28 Fort Mason (NOT Daly City).Cons:-Dated, old-fashioned decor. But really not a big deal as the rooms are clean and roomy.-Street noise in rooms facing Lombard Street is quite loud.-Rooms facing Moulton Street are quieter, but note there is garbage pick-up on one of the weekday mornings and it is loud.-Heating/AC unit is loud when it kicks in.-Wifi can get slow and spotty at times.Overall, the pros far outweigh the cons and we wouldn\u2019t hesitate to stay here again and recommend this hotel to friends and family."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 6,
        "review_days": 0.8899233296823651,
        "helpful_class": 0,
        "review_text": "This hotel is a lovely place to stay and has direct access to the strip so location is amazing! If you have a room which is facing out onto the strip the view is fantastic we managed to get a room viewing the fountains and it was great! Vert quiet which is a plus for a Vegas hotel! It has free parking and the staff are very nice. Rooms are cleaned daily and very well. We would stay here again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 201,
        "review_days": 0.414019715224534,
        "helpful_class": 0,
        "review_text": "We loved this hotel, the staff were friendly and very helpful. The rooms were big and clean, we asked for a quiet room and were put on the top floor in a room facing the pool area rather than the main street. We could still hear traffic and some street noise but nothing much and certainly no more than you'd expect in a city.Breakfast was alright, just waffles, toast and eggs so not fancy but it was a real plus to have a breakfast included. There was tea, coffee and a selection of cold waters available all throughout the day and night. At times there was also popcorn available for free in the lobby which was a nice touch.The pool was warm and had nice comfy seats around the pool area. The hotel is about a 10 minute stroll to Waikiki beach and there are shops and restaurants close by. I'd definitely stay at this hotel again and would happily recommend it.We used the valet parking which was $30 a night which seemed expensive however, when you consider that there is nowhere else to park and the ease of dropping your car off right outside and knowing that it was securely stored overnight, it wasn't too bad. We would do this again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 147,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "This review is about the Hilton Grand Hawaiian Club reservation staff.  When making reservation through Hilton Grand Vacation Club, I paid more to upgrade from no view to an ocean view - we didn't get it when we arrived.  I called from the lobby to complain and was basically told there was nothing in the notes about an view - just a request for a separate living room with a kitchen.  That is not what I asked for when upgrading.  You can't control what they put in the notes in their system, but you're stuck with what you get on arrival.  I told them I wanted a refund for the upgrade I paid for, but I didn't get that either.  I was given $100 Hilton dollars that I could only spend on the property.  I was basically told I was a liar.  The hotel property itself is nice.  But be careful in trusting the HGVC people.  One of their own employees told me they hear this all the time from guests who book their travel through HGV reservations.  You're at their mercy."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 21,
        "expertise": 0.0038109303253290004,
        "user_cities_visited": 61,
        "review_days": 0.18565169769989,
        "helpful_class": 2,
        "review_text": "Good property, very close to the Washington Zoo.Nice if going with Family and Friends, just a quick walk to the Zoo.For the Indians, there is a nice Indian restaurant down the road, less than 2 mins. There was a good Italian restaurant, forgot the name just on the street outside the hotel, quite nice with a good bar!Worth a stay! Use parking panda to find parking spots closer to the hotel, hotel parking is pricey, though I used it!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 17,
        "review_days": 0.461664841182913,
        "helpful_class": 1,
        "review_text": "My husband, my daughter and I had a great stay at Hotel Zetta.  It is a fun boutique hotel, with a unique game room overlooking the lobby.  The rooms are spacious, the beds are very comfortable - and the windows open!!!  And the thermostat works!  That sounds like a strange thing to highlight, but I have spent many sleepless nights in other hotels because I can't get the temperature right.  No issues at all at Hotel Zetta!  We had rain during our entire visit, but an umbrella was provided in the room, and the front desk cheerfully supplied a second.  We also had a lovely breakfast in the restaurant.  We would stay here again in a second."
    },
    {
        "user_review_posted": 411,
        "user_total_helpful_votes": 334,
        "expertise": 0.0038350094888630003,
        "user_cities_visited": 156,
        "review_days": 0.275465498357064,
        "helpful_class": 0,
        "review_text": "Returning after 2 years one thing that hasn't change is the exceptional service and greeting at check in.You really are made to feel welcome including the children.The resort is very expensive especially for the suites, however the quality is exceptional.There are many many positives about The Kahala including the location as you feel you could be anywhere with the convenience of being only 15 mins out of Waikiki.Two years ago what we found disappointing was the buffet breakfast ie the lack of options and variety, and two years on it's just as disappointing but we were smart enough this time to not bother adding it.Having been lucky enough to have warm beautiful weather for our 5 days it was odd to find the pool is heated and pumping hot water in al day, so it is like getting in a warm bath and far from refreshing.The service through out the resort is exceptional other than the pool area. We would be asked if we wanted a menu to order food or drinks, then most times no one would come back and after 30 mins we'd simply go to the pool bar and place our order, which was a little disappointing.It's also a shame 5 star resorts still allow people to come to the pool at 8am, place towels on half the chairs and then turn back up around 11am.The rooms and immaculate and the cleaning team are wonderful.The views from the ocean view suite are amazing as you would expect however we were towards the end of the building above the entrance to the hotel so constantly and into the evening you hear the loud beeping of the shuttle/bus reversing into it's parking spot which was annoying.The Plumeria restaurant does a \"wonder of the 7 seas\" buffet on Friday and Saturday nights, as advertised in their lifts and online it's called the \"the best of Kahala buffet. I was somewhat disappointing and certainly not worth the money.As I said there are many positives and it's a great places for families, however it's a shame The Kahala isn't as good as the price tag demands it to be.I think in 2017 we'll go elsewhere."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 8,
        "review_days": 0.639101861993428,
        "helpful_class": 1,
        "review_text": "This is a nice hotel, but on principle - when it costs me over $200 per night to stay here (after fees), I expect internet. I had to pay $18 for internet. I don't know, this just infuriates me more than it should. It flies in the face of any notions of \"hospitality\" - why not charge extra for towels and water?"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 46,
        "expertise": 0.004356173452499001,
        "user_cities_visited": 119,
        "review_days": 0.5503833515881701,
        "helpful_class": 0,
        "review_text": "This hotel is a bit dated and feels like the 70's but the club lounge is phenomenal!  The views and the breakfast are worth the upgrade to use the top floor lounge!   We could have sat there for hours watching the sailboats on the bay drinking coffee!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 6,
        "expertise": 0.0014227890149070002,
        "user_cities_visited": 189,
        "review_days": 0.014238773274917,
        "helpful_class": 0,
        "review_text": "Enjoy staying at the Broadway Silver Cloud on my trips to Seattle. It is always comfortable and the staff is excellent. The food at Jimmy's and room service is very good. Great location too. Close to good restaurants and university life."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.8105147864184,
        "helpful_class": 0,
        "review_text": "This hotel is located right in the heart of South Beach. A quick walk to the beach and all the best shopping, restaurants and bars. The decor through out the entire hotel is a combination of chic, sexy and beachy. It is extremely well decorated and clean. The service is impeccable from the folks at the front desk, to the wait staff and house keeping. So friendly! No matter what you need, they\u2019ve got it. The rooms give you the perfect Miami Beach vibe, with crisp white linen sheets and shades of blue pillows, with an awesome balcony overlooking South Beach. Awesome to sit out in the morning on the balcony and drink your coffee. Large and clean bathrooms, huge closets that provide you with a safe, iron and ironing board, umbrella, yoga mat and adorable beach bag with towels-beach chairs and bikes also provided downstairs as well.  The bar and outdoor patio also give you the stylish, classy, swanky lounge vibes with still a beachy feel. The food is incredible-$1 oysters from Rhode Island (incredibly fresh), to lobster rolls and blue crab toast with burrata! Drinks are also awesome with a wide range of wines, beer, liquors and hand crafted cocktails. There is a continental breakfast buffet every morning for $15 with sorted cheese and meats, bacon, eggs, endless amounts of croissants and pastries, fresh fruit, yogurt and granola, fresh bagels and cream cheese, jam, cereals and endless coffee and assorted teas. Let\u2019s not forget the free work out classes with a HIIT instructor with different types of classes every day from 9-9:45 AM on the rooftop. In room spa treatments! I am ending this review with the rooftop pool! Endless amounts of cozy and chic lounge chairs with a pool bar-awesome wines, cocktails and beers! Perfect sun but umbrellas also for when you need some shade. Towels and sunscreen also provided. The pool gives and awesome swanky vibe with relaxing yet sexy music and gives a 360 view of South Beach and a perfect view of the beach. This hotel is the perfect mix, family friendly but also great for couples to get a sexy getaway. This hotel is a 10! Absolutely 5 stars and I will be coming back again and again! I\u2019ve posted this review on another site but this hotel is so nice I need to post it twice!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "Staff was fantastic, hotel was perfect. Mostly, an environment that made us feel welcome and special. This is true of every person on staff which we encountered. We had a special request that was well accommodated."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 9,
        "expertise": 0.00157020514518,
        "user_cities_visited": 15,
        "review_days": 0.252464403066812,
        "helpful_class": 0,
        "review_text": "Stayed at the holiday in for 2 nights. Hotel was central to all tourist attractions. Staff were friendly and helpful. Room was good but bathroom quite small. Beds were very comfortable. Ate st the restaurant one night and the food was well priced and excellent. Would definitely stay here sgsin"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "This is a beautiful hotel. From the reviews I read prior to booking it, it\u2019s also family friendly so we booked a suite so that we could have some privacy from the little ones. Upon arriving to the hotel, the bellman gave us our room key so we headed straight to our room. Two cribs were placed in our room as we requested and after an exhausting day of flying with two babies, we decided to call it a night. Gave our babies their bottles so that we can all get some sleep, but of course one spilled some milk in his crib. Called housekeeping to ask for an extra crib sheet. 30 minutes passed and both babies are crying because they want to sleep. I call back and they said it\u2019s on the way. An hour passed and again these babies are still crying and I call again for the 3rd time and even offer to go pick up the crib sheet myself. After an hour and a half of the babies crying and 3 calls, we got the crib sheet. This incident surely didn\u2019t make the Fairmont feel like a 4 star hotel. The next morning, I called the front desk to ask to speak to the manager. I still have no idea if who I spoke with on the phone was the manager or not, but I expressed my frustration at how long it took to get a stupid crib sheet and how that first night didn\u2019t get off to the right start with all the screaming and crying from the babies. \u201cManager\u201d said she took note and apologized. We also didn\u2019t like one of the housekeeping guys on our floor. We never had our room cleaned during our 3 night stay because they supposedly kept \u201cmissing it\u201d due to our do not disturb sign. That sign we would only place for one hour while our babies napped during the day and one day I saw the cleaning man in the hall and mentioned needing a towel and he said he would have to go downstairs and get one. I declined stating that the baby was about to fall asleep and lo and behold we missed our housekeeping...3 nights in a row. Nothing felt special during our stay and we never saw that extraordinary service that several reviewers mentioned. We will probably stay at other Fairmont hotels but not this one again."
    },
    {
        "user_review_posted": 308,
        "user_total_helpful_votes": 99,
        "expertise": 0.001450166296243,
        "user_cities_visited": 257,
        "review_days": 0.37787513691128105,
        "helpful_class": 0,
        "review_text": "Very typical Ritz Carlton with old world ambiance and luxury. Good location, nice size rooms ( a bit loud outside noises in lower floors). Attentive staff, nice perk of complimentary in house car use for local transfers when available."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 31,
        "expertise": 0.0019799673887720003,
        "user_cities_visited": 49,
        "review_days": 0.6369112814895941,
        "helpful_class": 0,
        "review_text": "Really great little hotel smack dab in the middle of downtown San Francisco (Tenderloin). The property has a quirky, retro-chic feel that plays well with the old motor inn vibe. I love a great revival, and they did a good job with this one.The hotel is adjacent to a restaurant called Chambers that features new Americana cuisine. The hotel and the restaurant are separate business that share the courtyard area. The hotel does not have room service or any food and beverage outlets, so Chambers makes for a convenient choice.The pool is heated and maintains an 80-85 degree temperature year-round. There are fresh towels in the covered bin outside of Room 13. There is plenty of patio furniture. The pool area is very inviting and looks like a fun place for friends to lounge and congregate.The front desk reception area is manned 100% of the time. However, I called a few times early in the morning (sometime between 4-5 am hotel time) on the day that I was travelling to San Francisco and got the general voicemail each time. So that's something to think about if you're travelling in from the East coast and want to ask a few questions super early in the morning.The front desk staff are SUPER nice and very very very welcoming. I had the pleasure of interacting with Andrea and Mike quite a few times during my stay. They were like front desk agents/concierges/tour guides. Each were extremely knowledgeable of the city and gave great restaurant and entertainment recommendations that were tailored to our preferences. It was like being escorted around by savvy locals (even though they weren't with us on our adventures).The room decor was definitely a nod to vintage charm. The bedding was of high quality and quite comfortable. We stayed in a room with two double beds. There was no mini-frige, but there was a coffee-maker with complimentary coffee. There's complimentary wi-fi. Another great perk is that each room comes with one parking spot. There's no additional nightly parking charge.The room was pretty quiet most of the time. However, there was a private event at Chambers on the first night of our stay so there was a large, loud crowd in the courtyard. The noise from the courtyard absolutely echos and can be easily heard from the rooms. It didn't bother me one bit, but it's something to consider if you don't like noise.There is quite a bit of homelessness in the neighborhood, so you will encounter some interesting and colorful characters when walking to and from the hotel. Since we were two ladies, the front desk staff were pretty good about telling us which streets to avoid. They suggested that we walked more \"scenic routes\" when walking to popular places like Union Square. This didn't bother me one bit and we had ZERO issues when walking around the neighborhood, but I figured I'd mention it if that type of thing makes you nervous.Overall, this is a great hotel...super unique property with a cool, hip vibe. I would definitely stay here again and would recommend it to friends."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 78,
        "expertise": 0.0026740918148120004,
        "user_cities_visited": 68,
        "review_days": 0.282584884994523,
        "helpful_class": 1,
        "review_text": "The hotel has a fisherman theme but this is really tastefully done with octopus tentacle feature walls and huge porthole mirrors.We opted for a bay view suite which was absolutely huge.  A seating area with sofa and a desk and chair. Huge comfortable bed with good quality linen. Exposed brick walls and lovely wooden beams.  Nice shutters on the windows.  Bathroom was quite small but that was fine as I prefer the space in the living and sleeping area.  Shower was powerful and they have nice toiletries.Room cleaning was very good. We used valet parking which at fifty dollars is expensive but there aren't a huge amount of options in the area.  Staff were great, friendly and helpful. We didn't use the bar but did have lunch in the restaurant.  A good club sandwich at a reasonable price.I'd return to the hotel itself if it was in a different location. The wharf is very busy and touristy and we were there memorial weekend which made it more busy than usual. None of that is the hotels fault though!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.82420591456736,
        "helpful_class": 0,
        "review_text": "when you stay in this hotel, you'll feel like a \"king\":all are very cleaned, every of the personal are very nice and helpful (in the Kitchen Connection Restaurant, Dhow & Anchor, Pool Bar and Room Service)many thanks all of them"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8263964950711931,
        "helpful_class": 0,
        "review_text": "From the front desk agent, African American male name starting with g /j this is exactly what I expect for what I paid ...(a lot ) looking forward to many more trips with the fairmont ... you get what you paid for .... loved it . Thank you for EVERYTHING."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 7,
        "expertise": 0.033873993158998,
        "user_cities_visited": 1,
        "review_days": 0.027382256297918003,
        "helpful_class": 2,
        "review_text": "We moved to the Cornell after a few days at another hotel (wedding venue), down the hill. After dragging our suitcases up the hill, we were concerned that the climb would be onerous because we were pretty tired. Going to our room and discovering a claw foot tub and lots of counter space in the bathroom, we decided to save our judgment and I'm glad we did. Every floor is decorated with paintings of different artists. We were on Mogliani (I've really messed up the spelling).One of the best thing about this place is the restaurant in the basement. The Jeanne d'Arc serves an American style COMPLIMENTARY breakfast (eggs toast bacon hash browns) and its a fabulous venue for a prix Fixe dinner. Great service, great food, affordable price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.032858707557502004,
        "helpful_class": 0,
        "review_text": "Had the pleasure of spending a few days last week at The W Lakeshore and the experience was outstanding, the staff was warm and accomodating (even if the weather wasn't). The lounge was well staffed and very pleasant. I will be back......"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.048192771084337005,
        "helpful_class": 0,
        "review_text": "stayed with a friend for 4 nights.I had expected the worst of the room size after reading reviews that described the rooms as \"unreal small\". but it wasn't that bad at all! my friend and I could comfortably put our luggage by the side of the beds.the bathroom was small but clean, and very usable. for some reason there was no shower door (perhaps because the shower door would have blocked the bathroom door if the former was left open?) so water tended to splash out. generally, however, we didn't mind the size much.room service was thorough and the staff are pleasant.we booked through agoda (yasss) so the usual extras, like aircon and towels, came complimentary. in sum,  very good value for the price that we paid (around 60sgd per person).note that they charge for holding luggage, 50baht per bag if I'm not wrong.p.s. they have a nice ham & cheese sandwich... or maybe I was just hungry?"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "This hotel was excellent. The entire staff is amazing. From the valet to the housekeeper. They are very friendly and have the utmost courtesy from the moment you arrive. They greet you with a towel and fresh pineapple juice. The rooms looks exactly like the pictures in the website. We selected the ocean view room. It is a beautiful view but you have to remember, you are about a block away and there is no balcony. If you really want a real beach view and want to be outside in the balcony, I suggest to look at another place. For us, it was good for the first 5 minutes and then we didn't care for it. For the amount paid for the room, you get free WiFi and free breakfast (bread, muffins, fruits, coffee, juice,..). You have to pay for these features at other locations. They also offer free DVD's and games to watch in your room (which we took advantage one day). Parking is $25. You could look for street parking but i don't have the patience to look around and keep driving around. There is also parking at the zoo on the other street. Its $1 per hour. We took advantage of that when we were out all day visiting places. Otherwise, if we stayed walking distance, the rental stayed at the hotel. The hotel is only a half block away from the beach. You literally walk by an entrance to another hotel and that's it. There is a convenience store on the opposite corner of the street. Overall, i would immediately book another stay with this hotel if needed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "Could have easily passed for an hourly rate motel-hallways smelled- room was run down.  No one was at the lobby desk many times during the 2 days I stayed.  Seemed to be vagrants hanging out in front of hotel in the evening hours - would not stay here again -"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 24,
        "expertise": 0.0016287315491390001,
        "user_cities_visited": 22,
        "review_days": 0.42552026286966005,
        "helpful_class": 1,
        "review_text": "The location, the staff, the room, the lobby bar...all were exceptional. I have tried numerous other hotels in the area and nothing compares. I'm not one to gush, but I'm so pleased to have finally found a hotel that gets it right.While I'm the fist person to complain if there's an issue, I'm also the first person to extend a compliment--this property was exceptional and we will certainly return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26889375684556405,
        "helpful_class": 0,
        "review_text": "Good hotel! The hotel is nice! I like it. The room is very clean. The view out of our window is very very beautiful. Sara helped us to check in, she is very nice. We asked staff there about parking, they answered us patiently."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.7672508214676891,
        "helpful_class": 1,
        "review_text": "Everything about this hotel was perfect.  The food, the view, the room and amenities and the best of all was the staff.  Every person was over the top, genuinely nice.  The toilet worked as hard as the staff with the spray freshener, heated seated, bidet style, light.  The location to the beach was perfect and we walked all over town.   I will stay again if I go back."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 12,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.336254107338444,
        "helpful_class": 1,
        "review_text": "I had thr pleasure of staying in this hotel for three nights before travelling to Chiang Mai and again on return for one night before returning home to Australia.The service was excellent, the rooms 5+ star. The lobby is beautifully decorated and has many comfortable chairs and sofas to relax on and read the paper while charging your phone at the power points. The first floor of the hotel has a library with reading tables and is also serviced with drinks and snacks on request.There is a bar in the lobby, but it is not open till 3pm.A coffee nook serving moon cakes and pizza slices is opposite the top class restaurant. The food was superb and I suggest you eat here as opposed to some of the restaurants outside the hotel.I otdered braised pork in gorgonzola sauce  with vegetables. The  taste and presentation was superb. The cost was very reasonable and was accompanied by a side offering of black bread and crispy pan (bread) wedges.You could not stay at a better location for nearness to the most interesting shopping areas, ATM and banking as well as a short took took ride the the Palace. A beutiful colored light display at night that will delight those wanting pretty interesting photos.My award is 10/10 for this hotel"
    },
    {
        "user_review_posted": 665,
        "user_total_helpful_votes": 1271,
        "expertise": 0.009168734481022001,
        "user_cities_visited": 132,
        "review_days": 0.650054764512595,
        "helpful_class": 0,
        "review_text": "The restaurant has a nice interior, and that is where things end. The buffet selection is very limited and in comparison to the Westin hotels in Europe, to be fair, the selection is less than half of what is offered. While in comparison with Westin hotels I stayed with in the Middle East, the food section is 3x as big as this restaurant while the restaurant is 10x as big.Very disappointing to see an iconic 5 star SPG rating 6 hotel to have such a basic breakfast selection. Even some standard food you would find as pancakes, waffles, French toast, berries... is not available."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 37,
        "expertise": 0.0046168051708210004,
        "user_cities_visited": 107,
        "review_days": 0.25082146768893704,
        "helpful_class": 2,
        "review_text": "My wife and I spent one night at the Park Shore in Waikiki for our last night on Oahu. The hotel is beautiful and perfectly located. The room was very nice too as we opted for the partial ocean view and had a nice view of the ocean and Diamond Head.While we really liked the location, there were a few aspects we didn't like. On top of the room charges, you have to pay for parking and for a \"convenience\" fee. This was an additional $47. For this price you have someone valet you car and bring your suitcases up to your room. This sounds nice, but this is not what we are used to and all of this became more of a nuisance than anything else.As soon as we arrived, we were approached by 2 valet members wanting to help with our luggage and take the car away. After having spent a few days on the road, our car was a mess with stuff all over. We told them we needed some time to get organized, but they were breathing down our necks the whole time. So, we eventually piled everything on the luggage cart, hoping nothing was going to fall off from it. After checking in, we were ready to bring the cart upstairs ourselves, but were told it would be brought for us.We went up to our room to find out the maid was in the middle of cleaning it. She was very surprised we had been given this room since obviously it wasn't ready... She was very apologetic and worked as fast as possible. In order to stay out of her way, we first waited in the hallway. After 10 minutes or so, she asked if we wanted to go wait on the balcony as it was much nicer there. That's when we found out about the nice view! It made waiting for her to be done much more pleasant.About 20 minutes later all together, our room was ready. But in the meantime, no luggage...We had gone on a snorkeling tour earlier in the day, so we were in our swimming gear and really wanted to get into fresh clothes, but we couldn't... Waited a few more minutes, my wife called the lobby. They said the luggage was getting loaded onto a cart and brought up to us. She indicated that we had already loaded everything on a cart, so there was something goofy. We waited a little longer and eventually it all showed up. In the meantime it had been delivered to the wrong room, and had to be reloaded and brought to us. Surprisingly, nothing had been lost.So, all together, we liked the hotel for the location and the quality of the accommodation, but were disappointed with the level of service given that we had to pay extra for all of it, especially since we only spent one night, had arrived late in the afternoon, left early in the morning and couldn't use any of the services covered by the convenience fee, such as the pool, yoga, etc..."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 8,
        "expertise": 0.001184302475265,
        "user_cities_visited": 15,
        "review_days": 0.163198247535596,
        "helpful_class": 1,
        "review_text": "Great hotel. Suite in club level bigger than most houses . Well greeted everytime but not over the top.  Room service twice a  day. Club level excellent, only spoilt  by guests who turned up for breakfast in pyjamas. . Can't buy class!. Food selection for club breakfast could be changed as on a long stay it becomes repetitive. Highly recommend. Oh you get what u pay for"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "After a long day of travel and meeting I go to my room to find sheets that were stained with large black marks, blood and other awful things. There were dead bugs on the boxspring, hair in the sink, spills and stains on the counters and desk.  Despite several calls to housekeeping, a discussion with a manager the room was not cleaned properly. I had to finally go to the front desk and be forceful to get it cleaned.  The hotel did nothing to compensate for this.  I even wrote to the general manager of the hotel with pictures of the room and they did not even have the courtesy to respond.  There are lots of great hotels in Chicago and the Fairmont is not one of them."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 96,
        "expertise": 0.004371111620366,
        "user_cities_visited": 53,
        "review_days": 0.9063526834611171,
        "helpful_class": 0,
        "review_text": "We visited to see the cherry blossoms and decided to stay at the Hay Adams which is literally facing the White House and is a old grand hotel style property. Check-in was a bit rushed and we were not shown the room but had to find it ourselves, which eventually was not a huge problem but unexpected from a Leading Hotel. Rooms are very cute, traditional style, good size, small but cozy bathrooms with Etro toiletries. We were trying hard to get a White House facing room which was impossible. These seem to be booked all the time. Highlight of the hotel was concierge Franziska who recommended a very cool French restaurant and sneaked us into the rooftop terrace for proper views of the White House. Also, breakfast, while formal, was very pleasant and a great place for people watching. Location very convenient for sightseeing, however, not the hippest part of town."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 25,
        "expertise": 0.0014260234616470001,
        "user_cities_visited": 219,
        "review_days": 0.375136911281489,
        "helpful_class": 0,
        "review_text": "This is another hotel on Sukhumvit Road which is affordable price. Free Tuk Tuk service to sky train or underground train. Excellent breakfast choice with special formula mixed juice can energise your day."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.414019715224534,
        "helpful_class": 1,
        "review_text": "Stayed there in August.  Ripped me off by having me pay $10 extra a night just for an adjustable AC controlled room.  Looks like that's how they compensate for the resort fee they don't charge like other motels."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.47864184008762306,
        "helpful_class": 1,
        "review_text": "Where to start...on first appearance from the outside this hotel looks the part but thats pretty much where my positive review ends. Just sorting out the valet for the car was stressful, unhelpful staff and lots of different things to do (we asked if we could just self-park and were told we couldnt). Once that was sorted and we got checked in we went up to our room on the 12th floor, (which was a mission to get in with 2 separate keys!) which is where we were pretty appaled. The room smelt musty, the bathroom was old and dirty, peeling bath and paintwork, the toilet roll holder fell off when touched but most importantly the toilet did not flush!The staff didnt seem bothered and as there was no maintainance on site we had to move room, which was missing a fridge and the shower didnt work properly!The pictures online for booking this hotel are totally inaccurate, i wish the rooms actually looked like that! This could be a nice hotel but a refurb urgently needed, new keyless doors, new bathrooms and a lick of paint. And some friendly, helpful staff wouldnt go amiss either, but surely a working toilet and shower are the least you would expect!  Very unimpressed."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7699890470974801,
        "helpful_class": 0,
        "review_text": "Our first time in Hawaii and what aPerfect location in Waikiki!We had a beautiful ocean view room on the 2nd floor.Excellent location - close to everything within walking distance.The hotel also provides a free shuttle service to take you to other shopping pointslike Ala Moana etc. (shuttle right outside Trump hotel which is only around the corner).They also organise excursions e.g. Chief's luau, visit Dole Plantation, Circle island Tour (there's so much to see)I would recommend the Outrigger Reef to anyone travelling to Hawaii.Now planning for our next trip!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 7,
        "review_days": 0.24753559693318702,
        "helpful_class": 0,
        "review_text": "Very friendly hotel staff, the room is quite small, though clean and new looking. Room view was of the alleyway, but the window was also frosted.  We found the location to be perfect, as it wasn't on the busy side of town, but still close to all activities.  It is a non-smoking hotel and that we enjoyed.  The restaurant downstairs is called Perry's on the Embarcadero. We plan on staying at the Hotel Griffon again and again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7486308871851041,
        "helpful_class": 1,
        "review_text": "Expect them to charge you a fortune, promise you excellent service, and not treating you like a paying customer. I complained to the assistant manager about how I was being treated, and he disagreed. He was very rude, and instead of apologizing, he said I was mistaken. He said he wasn\u2019t rude and I had nothing to complain about. Needless to say, I\u2019ll never stay there again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "People are super friendly and the \"house dog golden retriever \" Michelle, always welcomes you at the lobby. Good food in the restaurant. Rooms are quaint. A little tired but still good. Would definitely stay there again. Location is good. With walking distance of downtown if you don't mind going back up the hill. If you do they are right beside the cable car line so super easy to access."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 27,
        "expertise": 0.001906313922202,
        "user_cities_visited": 32,
        "review_days": 0.28696604600219,
        "helpful_class": 1,
        "review_text": "We booked the Palms because travelzoo had a $29.00 leap day promotion. We were pleasantly surprised by the great customer service and our premier room on the 20th floor with a pool/ mountain/ partial strip view!  We were checked in quickly by a friendly front desk clerk, and were able to check in early, which was a plus after traveling all day. Our room was very spacious and clean, with in room coffee and coffee maker. We gotTwo free breakfast buffets with our package, and the food was very good each morning. There is a resort fee, which is the case with most Vegas hotels. The internet in the room worked very well. We took the free shuttle to the strip one day, and it worked out very well. The casino area was pretty laid back, which made it fun for us, and the drinks are free while gambling. Overall, nice clean hotel and casino with very helpful staff. The hotel is geared toward 20 and 30 year olds, but we are in our 60's and were very comfortable there. We did not visit the ghost bar, as everyone going there looked pretty young. We would definitely stay here again!"
    },
    {
        "user_review_posted": 376,
        "user_total_helpful_votes": 167,
        "expertise": 0.002045961954263,
        "user_cities_visited": 113,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "Recently stayed here overnight on our way to LA. Great service as usual did not have to wait too long for our room after an early arrival. Will stay here again on our next visit! Ask for a room on a higher floor. Good pool on site & handy to yhe Hilton hawaiian village."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 25,
        "expertise": 0.002586830458396,
        "user_cities_visited": 183,
        "review_days": 0.083789704271631,
        "helpful_class": 1,
        "review_text": "Spacious two-room suites, with microwave and mini-fridge included, located directly above a Metro station, make this the perfect place for a family visiting Washington, DC to stay. There are other branches of this chain in the district, but they are all a substantial walk from the Metro. The breakfast includes made-to-order omelets and plenty of cold choices. The neighborhood is full of excellent restaurant choices nearby, perfect after a tiring day of sightseeing."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 35,
        "expertise": 0.002282924069852,
        "user_cities_visited": 160,
        "review_days": 0.059145673603504006,
        "helpful_class": 1,
        "review_text": "Stayed one night for leisure purposes.  First time visiting Washington so picked this hotel as was a good price for the location/rating.Self parking not well signposted.  Had issues with valet parking, pulled at main entrance and was informed by an employee to go to the other entrance down below but when we got the entire luggage out the employee there then told we would get towed and had to reload the car and drive back up to the main entrance where the valet then had appeared.  Not a great start and not something you would expect from a Hilton hotel.Once we had got to check in, it was quick and friendly.  Nice foyer area and wide open spaces on the ground floor.  Nice room, though smaller than the previous one at Philadelphia.  I presume this is due to the location of being more downtown.  Seemed quite a long walk from the elevator to our room, guess it\u2019s the design of the whole complex.Location, the walk to the main sights is about 30 minutes from the hotel.  You can get a bus but we opted to walk both ways.  A lot of shops and places eat within a close proximity of the hotel including Dupont Circle.Shame about the bad start as it\u2019s a nice hotel."
    },
    {
        "user_review_posted": 207,
        "user_total_helpful_votes": 99,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 56,
        "review_days": 0.38061336254107303,
        "helpful_class": 0,
        "review_text": "Good attention, excellent and lovely, picturesque and historical facilities, excellent room with a small kitchenette, minibar and mini-room to have some drink or tea or small bite. The restaurant was very nice, expensive but nice, and the whole decoration was really lovely and elegant, Hihgly recommendable"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.331325301204819,
        "helpful_class": 0,
        "review_text": "This was a good location close to Union Square and local transportation.  However, my room was extremely noisy.  Constant traffic and conversation the entire night.  I would not recommend unless hotel staff can guarantee a room away from the street."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.8614457831325301,
        "helpful_class": 0,
        "review_text": "Rooms were clean, front desk staff was extremely friendly and helpful and their excellent customer service is noted.  They worked quickly and apologetically when we were given someone else\u2019s room keys and walked in on other guests upon arrival.My biggest complaint was the pool being closed for a full day and night- we chose to stay in a hotel over an Air BnB because a hotel pool is always the main highlight for my kids. When it was open, there were several unattended small children from the same family who were jumping in the hot tub where my husband and I were relaxing. Hotel staff came by once to tell the kids they couldn\u2019t be in there unattended but that was ignored. The same family clustered in the workout room and there was a baby crawling all over the floor and equipment, so that wasn\u2019t available either.The staff who briefly entered the gym/pool area appeared to not want to upset any guests by enforcing the rules, thus inconveniencing the guests who do follow the rules and wanted to use the facilities themselves.Overall the hotel was decent and we liked the location and the bar area inside and out were very nice. Special recognition for Abdallah (I know I\u2019m spelling his first name wrong and his last name is very long)....he was very welcoming and accommodating during our stay and he sets the bar for excellent customer service. Five stars to him!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 5,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.21084337349397503,
        "helpful_class": 0,
        "review_text": "The property was beautiful with many modern day amenities. However, the property is not centrally located, It's quite far from downtown Bangkok where the restaurants and tourist attractions are, but it's essentially just as far from the airport as being downtown."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 12,
        "expertise": 0.002130386440217,
        "user_cities_visited": 54,
        "review_days": 0.48138006571741504,
        "helpful_class": 1,
        "review_text": "We had a wonderful stay at the Millennium Knickerbocker. The rooms were very comfortable and the hotel staff was terrific. Craig really made us feel at home as soon as we walked in the door. And the rest of the staff was super accommodating and friendly. We had an issue with the TV and the safe, and they had a knowledgable and nice man from engineering in our room within 5 minutes to fix both. I usually have to sleep with earplugs in when I stay at a hotel because of the noise, but I didn't have to at all here because it was very quiet. The location of the hotel was perfect for our purposes. We walked to Millennium Park, Navy Pier and the River, along with several other places, with ease. I wouldn't hesitate to stay at the Knickerbocker on my next trip to Chicago!"
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 38,
        "expertise": 0.002034851645715,
        "user_cities_visited": 32,
        "review_days": 0.7311062431544361,
        "helpful_class": 2,
        "review_text": "We really enjoyed our stay at the Hampton Inn Tropicana. The check in process was quick and easy, shuttle service prompt and consistent (airport pickup/drop off plus the have an hourly drop off at the Strip). Our room was large, quiet, clean an comfortable.The pool area is great for a hotel of this size (the pool towels are unusually small) and the included breakfast is a nice touch.The location is fantastic. It\u2019s an easy 15-20 minute walk to the strip (footpath all the way), and is across the road from an In and Out burger (if that\u2019s your thing). So you\u2019re amongst the glitz of Vegas, without having to deal with the noise.My only suggestion to the hotel is, a chilled filtered water cooler for guests would be the icing on the cake! The tap water in Vegas is awful, and it would be environmentally friendly to help reduce plastic water bottle consumption.Would definitely recommend to stay here."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 4,
        "review_days": 0.163198247535596,
        "helpful_class": 1,
        "review_text": "One of the top few hotels in the city.  Modern yet classic and classy this place just doesn't disappoint and is worth every penny of the premium price tag.The property features a luxury spa with a menu of services a mile long and also has two extremely tasty restaurants depending on your mood.  The bar is of course also fantastic!Great for couples and staycations!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "Holiday with family - excellent location for the price I stayed expected better room quality. Obviously Lifts are not able to support the human traffic, at times got to wait for 2 or 3 lift . Time to upgrade."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 18,
        "expertise": 0.002903050295441,
        "user_cities_visited": 82,
        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "Check in was great , people working there were very nice. Got my room right away but really didn't like the room. It was facing a wall and was very dark. I went to the check in and they moved us right away to a nicer room facing the side of the building and the street. The hotel is old but nice and we liked the decor. The only complaint i have is  we parked our car in the hotel parking garage for 24 hours and they charged 56.00 plus 7.84 parking tax. Its cheaper to park there as a tourist for the day than to park as a resident of the hotel. The location is great to walk to pier 39 and china town etc."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 44,
        "expertise": 0.002985542426844,
        "user_cities_visited": 107,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "I landed at Aston Circle because of reviews on Trip Advisor. I'm so glad I did! I traveled solo, but had friends staying at a hotel right across the side street because they wanted to save $50/day. Their view was blocked by a banya tree, their room was old and it needed love. I was so happy to have the views of the beach, the quiet upper floor room, and the updated room. You don't need a lot of amenities when the beach is right across the street. There are ABC Stores filled with everything you could ever need a few steps from the elevator. I had the best view of the fireworks from the Hawaii culture parade. It was such a sight."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.700438116100766,
        "helpful_class": 0,
        "review_text": "This was a second trip this year with a stay at the Drake. I love the architecture of this hotel but this trip was disappointing. I arrived very late and checking in at the hotel was not what I would expect at a high end hotel. There was no bell person or valet. The front desk person sat at a desk away from the front desk and didn\u2019t acknowledge me until a few minutes had past. Later she helped take my Luggage to the room leaving the cart and my bags inside. The room wasn\u2019t as clean as my earlier visit and food had been left in the refrigerator by a previous guest. I had to call for towels as there was only one set in our room but we needed two. There were no longer Hotel robes and guest slippers in the room which was a nice amenity. As a Hilton Honors member I was entitled to breakfast but they have changed their policy since I had been there in March and it wasn\u2019t explained. There are clearly changes occurring at the hotel but not all are improvements."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.154435925520262,
        "helpful_class": 1,
        "review_text": "The hotel is in good location and close to sky train. Shopping malls are within walking distance. The staff were very helpful and friendly. They handled my inquiries professionally. The buffet was very good. The room is clean with comfortable bed. We will be coming back again."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 32,
        "expertise": 0.001007337129303,
        "user_cities_visited": 100,
        "review_days": 0.43428258488499405,
        "helpful_class": 0,
        "review_text": "Attended a convention at red rock resort but am a Marriott rewards member. Only a 7 minute drive and lots to do around this location, golf, shop, food. Spa steam room has been down for 6 months after talk with several other guests."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 453,
        "expertise": 0.012385523557320002,
        "user_cities_visited": 171,
        "review_days": 0.516429353778751,
        "helpful_class": 1,
        "review_text": "We booked our room at the Aston. A good value considering the Waikiki Beach hotel rates. Check-in was easy. There was rather a long line to wait in before you got to the front desk and their 3 desk personnel. Maybe a couple more should be added. Waited 30 minutes for check-in. Got the room keys, electronic cards, and went up to the room. It was clean, spacious, with a balcony, and an excellent view of Waikiki Beach. The rooms are equipped with a coffee maker and mini fridge. There is a safe in the closet and iron and ironing board. The bathroom was clean and well stocked. If you were going to the beach, get there early. You can sign out beach chairs and towels by the pool. There is also a snack bar and a microwave to use to reheat your food. The hotel was a good value and the staff was very good. The only problem we had was the room keys needed to be redone almost every day."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.29025191675794004,
        "helpful_class": 0,
        "review_text": "This hotel is wonderful!  The hotel is modern and what you would expect from a metro business hotel, but the hotel staff takes it over the top.  The location to everything is ideal.  Public transport, bike rental (across the street) or Lyft/Uber is the way to go.  If you can walk a mile you can get anywhere in the city with a 3-day public transport pass at Walgreens."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 31,
        "review_days": 0.080503833515881,
        "helpful_class": 0,
        "review_text": "We wanted to be able to walk to all Seattle's many attractions because we had been told parking is a problem.  This fit the bill.  Four short blocks from Pikes Market.  Walking distance from Space Needle, Pioneer Square and Ferry Terminal for anyone who likes to walk.  Mostly flat except for last block going down to Pikes Market."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 18,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 8,
        "review_days": 0.24589266155531203,
        "helpful_class": 2,
        "review_text": "The staff at this hotel is very friendly and accommodating and the location is great. Other than that, I would not stay here again as the Park Suite I stayed in was disappointing. The decor and furnishings are old and dated. In the separate sitting room area, there are two, old and uncomfortable chairs to sit on.  There is not a touch of color anywhere in the room as everything is beige and brown.  There were stains on the floor around the toilet in the half bath. The room I stayed in was directly over the hotels exhaust and ventilation system. I felt like I was staying in a two star hotel, not a Park Hyatt.  There are certainly better hotel options available in DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 9,
        "expertise": 0.043583802272978006,
        "user_cities_visited": 1,
        "review_days": 0.19934282584884902,
        "helpful_class": 3,
        "review_text": "Great hotel design. Super clean rooms. Quite environment despite the Holidays busy season that we stayed. Most important was the suburb impressive service. I personally stay in SF once a month for business and that was the best customer service in TOWN! This time I booked two adjacent rooms for my Sister's family coming from Canada. Adults,kids and myself were very happy overall. Special thanks to Cris-ann at front desk; You were AWESOME!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 38,
        "expertise": 0.004875779453733,
        "user_cities_visited": 108,
        "review_days": 0.6971522453450161,
        "helpful_class": 2,
        "review_text": "My husband and I loved everything about this hotel! It is conveniently located, close to shops, restaurants and the Royal Hawaiian beach beachfront. The upper floor is what you should spring for. The water dispensers and coffee are more useful than the cool views when it\u2019s blazing hot outside. And the lounge/bar is fun day or night. We will be back!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 4,
        "expertise": 0.000666445989186,
        "user_cities_visited": 10,
        "review_days": 0.017524644030668002,
        "helpful_class": 2,
        "review_text": "If you are looking for a hotel to experience vintage San Francisco this is the place to stay. We really enjoyed spending our anniversary at the Hotel Carlton. We love old hotels with style and this place met expectations. The staff is fabulous! There is a happy hour. The ice water machine, Keurig coffee maker and ceiling fan were wonderful.  The champagne, anniversary card, and balloons were a great touch!  The room was super clean and the bed was very comfortable. The Wifi worked well.  We stayed on the ninth floor and I enjoyed my night view of the city. The location was good. We felt safe and it was a short walk to great shopping, restaurants, cable cars, and clubs."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 24,
        "expertise": 0.002478943690463,
        "user_cities_visited": 230,
        "review_days": 0.619934282584885,
        "helpful_class": 2,
        "review_text": "Don't be disappointed with the '80s decor - it actually appears in the new series of Hawaii Five O - service was consistent everything worked well....likes their bedside sockets for charging phones etc. Beach was across the road and the \" resort fee\" was more reasonable than most."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.517524644030668,
        "helpful_class": 1,
        "review_text": "I usually stay on the strip when traveling with associates for business or for pleasure when coming to Las Vegas. However, upon having reached my limit with the never-ending fees and price increases on food and beverage the casino hotel operators there access guests, I decided to stay in downtown Vegas this trip where the atmosphere is just as lively (if not more so) and one can still eat and drink for a reasonable price. Upon reviewing all of the hotel/casino's in downtown Vegas prior to booking, I decided to give the Downtown Grand a try, as the overall reviews were good and it seemed the most 'strip-like' of all the hotel operators in the area.First, the good.Getting to the hotel from McCarran International was a breeze, as it's right off the freeway and no more than a 15 min. drive. Check-in was fast and easy and the staff was courteous and made me aware of all the amenities the hotel offered and how to navigate the premises to get to my room in the Grand Tower. The twin queen bed room I was in was simple, yet contemporary and nicely appointed. The raised steel vanity in the bathroom added a unique touch to the feel of the room, although I had my reservations about the half-screen shower entry, but was pleasantly surprised by what little water ended up on the bathroom floor. The toiletries provided were pleasant and enjoyable to use. The bed was comfortable, the pillows and linens soft and fresh and there was both a dresser and armoire for apparel and accessory storage. The climate control system (thermostat) worked great  and there were adequate power outlets for electronics. The desk chair in my room was one of the nicest I've used in a while and had nice range of adjust-ability and motion. The TV was fine, but the speaker in it wasn't very good and crackled at higher volume levels.The best part of my stay at the Downtown Grand was the Citrus Grand Pool Deck. I love the mix of contemporary and classic architectural and design accents. The raised pool and the vibrant and festive color scheme only added to the experience. The cost for drinks was reasonable and the staff was very friendly and attentive (of course, it was somewhat slow traffic-wise). For it being located in downtown Vegas the views were surprisingly stunning and because there are few overly tall buildings surrounding it, the pool received full-sun into early evening.I had breakfast one morning at Freedom Beat, which was tasty and reasonably priced, but that was the only hotel establishment I ate at, which leads me to my next topic - the not so good.My main gripe with the hotel besides the layout of the place is that it has very little ambiance or atmosphere going for it. The casino is small by downtown standards and has no vibe or energy. Part of the reason for that lies in the fact that it is just far enough from Fremont street that no one there wants to venture two blocks off the beaten path to check it out. Even if you're staying at the hotel you want to be where the people and action is at night and the Downtown Grand, unfortunately, isn't it. So I went to Fremont Street the two nights I was there and spent money everywhere but the Downtown Grand.The Downtown Grand owns, operates and or has reciprocal arrangements with most everything on an entire block of 3rd Street - including restaurants the Triple George Grill, Pizza Rock and Hogs and Heifers Saloon. Problem is everything feels disjointed and standalone, instead of feeling integrated as part of a larger Downtown Grand experience. They also owned and operated the defunct Commissary at the bottom of the Grand Tower, but now the picnic tables the line the outside of the former establishment are used as day-beds by grifters and the homeless. The lobby bar (Art Bar), had absolutely no life or activity at any time during my stay and the sportsbook bar closed ridiculously early each night.In short, the Downtown Grand is a disaster from an entertainment and gambling standpoint. However, the most frustrating aspect about my stay was the fact that if your room is located in the Grand Tower you are forced to enter the Casino Tower where the lobby and front desk are and from there ride the escalator up two levels and take the crosswalk across 3rd street over to the Grand Tower to access the elevators. You would think there would be access at the street level of the Grand Tower where the Commissary once operated out of and in fact, there was at one time, but not now.That said, all is not doom and gloom and here are changes I would make to the establishment to make it more appealing to guests, visitors and townies alike.For starters, the entire casino operation should be moved to the Commissary's old space. It is larger than the space of the current casino floor and I want to say that it is two stories high making it feel airy and open. Second, the front Desk and lobby should be moved to the 3rd floor of the Casino Tower, freeing up virtually the entire space on the ground level for bars/lounges and restaurants. This will enable you to create more of a cohesive statement throughout the entire DTG establishment and increase the chances of guests spending more of their time and money there as opposed to the casinos, restaurants and bars on Fremont Street. Also, because guests staying in the Grand Tower have to go up the escalator or elevator to the third floor of the Casino Tower just to get to their room, why not put the lobby and front desk there? I've been in plenty of hotels where you had to take an escalator or elevator to get to the front desk to check-in, so the owners wouldn't be setting a major precedent here.In summary, the Downtown Grand has a lot of good things going for it and a ton of untapped potential. There should be more excitement and buzz around it and the surrounding establishments than there is, but it's not be handled correctly. Hopefully ownership takes some of these suggestions to heart and raises the DTG's appeal to a level hoteliers on the strip would be envious of.Would I stay there again? Sure, but without upgrades and improvements the likes of those mentioned I'll be more inclined to stay at the Gold Nugget were I to make Downtown Vegas my base."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 90,
        "expertise": 0.0021773126220000004,
        "user_cities_visited": 141,
        "review_days": 0.031215772179627004,
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        "review_text": "We just returned from over two weeks in Thailand.  After a monster 29-hour bed-to-bed marathon, we crashed in our room at the Casa Nithra.  It was a wonderful choice for us, on the older-town side of the river and near many of the places we wanted to visit.  It's a modern hotel with comfortable beds and plenty of amenities.  We had a shower, fridge, TV and good storage space.  Efficient maid service every day and attentive, friendly desk service made us feel very welcome.  We do not speak Thai, but the front desk spoke English and were helpful and welcoming.  Their onsite restaurant provided a wonderful buffet breakfast, part of the price of the room.  The porter took care of getting our bags to the room.   There is an elevator and a roof-top pool, though we did not take advantage of it.  Our room was on the second floor and we used the stairs.Our room fronted the busy street.  I use earplugs and my husband does not, but we slept very well each night.  There is good air conditioning and plenty of light, with windows fronting the street.  If you're bothered by street noise, they would accommodate you with a room on the side, but there is car traffic there as well, just not as much.We found an ATM within a block at the 7-11 store.  There are lots of eating options up and down the street and we walked to a market less than six blocks away.  Taxis are plentiful.We would stay at the Casa Nithra again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 5,
        "expertise": 0.001317574365065,
        "user_cities_visited": 41,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "We stayed here for a 3-night stopover and I have to say we were very impressed. The staff were attentive, polite and eager to ensure we had a great stay, without being over the top. Each of the concierges were particularly good.The king room was superb, great size, quality furniture, spotlessly clean with a super-comfortable bed. The location is excellent for shopping, restaurants and bars.We love hotels and during the trip visited a number of the grand SF hotels for drinks, The Fairmont, Huntington, St Francis Westin, Intercontinental Mark Hopkins, etc, and I must say I would still prefer to stay at the Orchard with its personal service, boutique style and excellent value. Highly recommended."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 7,
        "review_days": 0.31161007667031704,
        "helpful_class": 0,
        "review_text": "Awesome hotel for a Kamaaina staycation! Parking is great, room is small but adequate. Showers  only, no tub. Eggs and Things is a bonus. Waikiki walls for boogie boarding right across the street. Right on Kalakaua avenue, close to the Honolulu zoo."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 61,
        "expertise": 0.0022779610824580003,
        "user_cities_visited": 55,
        "review_days": 0.54381161007667,
        "helpful_class": 1,
        "review_text": "I really like this hotel! I stumbled on the hotel at the last minute & Im glad I took a risk. It's about a mile away from all the action in downtown Waikiki-and that's a good thing. I'm a big \"walker\", so my morning walk to downtown took about 15 minutes. Your on a great beach of your own that is never crowded. When you go to bed at night it is completely quiet! It's not opulent or fancy, but more than adequate. All the staff were very friendly & professional. I paid 70.00 more a night when I got there (over my hotels.com) for an ocean view room & it was great. The 15 minute walk to downtown is though an interesting park that is quite a pleasant stroll. I would highly recommend this place."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 23,
        "expertise": 0.003491687221706,
        "user_cities_visited": 166,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "It is in pretty good condition for its age but the paint job did a lot.  It shows that the hotel has been around for a while.   We had trouble regulating the thermostat.  The maid kept the room spotless. Their valets  downstairs did a really good job.. We had a very good experience with the crew of the check in desk.  It would be nice if charging port were provided  tn the 1st floor area."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 13,
        "review_days": 0.400328587075575,
        "helpful_class": 0,
        "review_text": "Where do we begin?  From stepping into the lobby and being greeted by front of house staff, to check-out, our 3 night stay at Adelphi 49 was brilliant!  We've done a fair amount of travelling and this is easily one of the nicest hotels we've ever stayed at...and we've stayed at some nice hotels!We were in a juniour suite and got a very good price from booking early.  The room was spacious, clean, modern, generally lovely.  The rooftop pool was fantastic and relaxing with hardly any other guests making use of it.  The buffet breakfast (included in our room rate or 300 Baht if not) was extensive and delicious.  We decided to eat lunch here a couple of times and the food then was very good too.Finally, I have to compliment the manager and their team of staff who were so friendly and helpful - we've not come across more friendly or accommodating hotel staff, anywhere!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46768893756845503,
        "helpful_class": 0,
        "review_text": "Had a question regarding charges to my card after my stay at Hilton Chicago.  Called 6 times and was hung up on twice and put on hold several times for over 5 minutes and transferred constantly - simply trying to find out why the hotel deposit was not refunded back to my card even after two weeks had gone by."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 16,
        "review_days": 0.08324205914567301,
        "helpful_class": 0,
        "review_text": "Not a great hotel to stay either for business or pleasure. The front desk staff we extremely unfriendly. The rooms were noisy throughout our stay (specially in the night) and in spite of brining it to the notice of the front desk nothing was done. - we never got a peaceful night sleep. The telephones did not work and in spite of requesting for a wake up call - we never got a call"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.26670317634173,
        "helpful_class": 0,
        "review_text": "We had several 'dramas' during our stay including a broken down mobility scooter and an iphone lost in the street. Prompt and courteous help from all the staff at renew helped us solve both problems. Thank you to Kris Jackie, Roger, Roseanne and Grace"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.5881708652792991,
        "helpful_class": 0,
        "review_text": "The Marker is a hidden gem in Union Square!  It's a great value and the staff is amazing- very helpful and they make you feel like a valued guest!  The wine happy hour and coffee every morning don't hurt either!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 39,
        "review_days": 0.357064622124863,
        "helpful_class": 0,
        "review_text": "The hotel was beautiful. My room was on the smaller size, but plenty for one to two people. The beds were very comfortable. The hotel is walking distance of many Chicago tourist attractions. The hotel food was delicious as well."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 58,
        "expertise": 0.001706335223329,
        "user_cities_visited": 214,
        "review_days": 0.276013143483023,
        "helpful_class": 0,
        "review_text": "I stayed  here for  3 nights for a workshop. The location is good as it's just 5-10 minutes walk to the nearest BTS and also the Airport Railway link (if you land at Suvanarbumi and not Don Mueang). It's just 2 BTS stops to Siam Paragon if you aim to go shopping. There's a 7-11 and ATM next to the hotel.The food is quite good for breakfast (fruit, cereal, cakes/bread, rice, omelettes, etc). The lunch is better. Quite a good selection of food. Not so much for the beverages. I had to leave at 5 am and requested a breakfast box and they gave me 2 breads, 1 apple, and an orange juice.Unfortunately, since it's an old hotel, the room is quite a run down. I had a leaking situation in front of my bathroom door from upstairs into the carpet. So the room smelled damp all the time, thanks to the soaked carpet. They don't provide the hotel sandal so bathroom floor can feel quite cold at night. You can tell it's an old hotel from the carpet.The service is a little mixed. The staff are friendly but they put us on wrong room arrangements (We had approx.40 people staying for the workshop). Also, I left my cellphone at the hotel room when I left early with the car for airport transfer. The driver who dropped me was very helpful in arranging another car who happened to drop another person an hour later (still before my boarding time). The driver who dropped my cellphone charged me for 800THB without receipt. I actually don't mind paying for the service and would happily gave tips. But I don't like being fooled as if I have no clue how their system works.  Thus, the 3 stars rating."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 180,
        "review_days": 0.8702081051478641,
        "helpful_class": 1,
        "review_text": "Please avoid this Marriott on Waikiki beach at all cost at the moment. Its under renovation and they really dont tell you how bad it is. Its really worrn out hotel. Air hammers none stop above you starting at 9am. Furthermore I would be careful with choosing beach front room, as they have single pane windows you hear loud music and street traffic non stop until the wee hours. Not a pleasant stay at all."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8652792990142381,
        "helpful_class": 0,
        "review_text": "Nice hotel, convenient and friendly staff.  Able to walk to where I needed to go!  Would recommend people to stay there and the other Hyatt properties.  I frequent Hyatt Carlsbad when possible.  As a previous 4 seasons, it is a great property and extremely well maintained.  The restaurant is very good and possible one of the best I've had in a hotel."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 15,
        "review_days": 0.31215772179627604,
        "helpful_class": 2,
        "review_text": "Fantastic resort feel in downtown convenient setting. Comfy seating throughout hotel - lobby, bar, game room, guest rooms. Wood burning fireplace in lounge maintains historical charm. A/C unit is so wonderfully loud that nothing will wake us in the middle of the night. TV allows kids to play Angry Birds game with Wii like remote. Downstairs games gives older kids a space to hang out - pool table, shuffle board type bar game, basketball hoops, couches. Most upscale hotels are just pretty rooms, this hotel I don't want to leave!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.24753559693318702,
        "helpful_class": 0,
        "review_text": "A Good hotel with all facilities.Good cultured staff.A place where one can be assured that the stay will be pleasant and happy.Food is good,pool spa,gym,massage centre all well equipped. You will love this hotel."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 8,
        "review_days": 0.46111719605695506,
        "helpful_class": 0,
        "review_text": "Our room was a little small and outdated, don't let this put you off. It worked fine for us. Location 100%. 2 blocks from anywhere you want. Near the beach, good staff, good breakfast. Recommend it. We liked the Clark Gabel connection."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 52,
        "review_days": 0.09309967141292401,
        "helpful_class": 1,
        "review_text": "I recently stayed at the JW Marriott with my family for a weekend. I had booked a standard room for two nights and called Marriott to see, as a Silver Elite Member, if I could get upgraded to a better room. They said sure but it will be a $80 a night more for a club level room. Club level was going to include complimentary breakfast, hors d'ouevres and so on. We arrived on a Thursday night and we were leaving Saturday morning.Pros: The hotel is quite large and spacious, check-in was a breeze and the rooms you can tell had been redone and upgraded. Rooms were clean and room was standard size with two double beds. We did have a great view of the Washington Monument and were were definitely close to everything we wanted to be near.Cons: The upgrade I paid for to \"Club Level\" was definitely not worth it. Considering the Club Level Lounge is only open M-F(no weekends) and I was only able to use it for breakfast Friday Morning as they close at noon. Therefore I payed for Club Level on Friday night for nothing as I was not able to access it on Friday afternoon, night, or Saturday morning. Also, there is a Starbucks inside the hotel, but it closes at 6pm everyday. And as another reader stated, the restaurants tend to close early in the area. Also, Saturday morning, I was awakened at 7am by a march/parade that was going on in front of the hotel. There was music blasting as early as 7. The hotel did not inform their guests of this and traffic was blocked around the hotel for hours. As far as the rooms, they were nice, but bathroom is small, and there is no full length mirror anywhere, only the half mirror in the bathroom.Overall, I give it an average rating. Great for location, but not so great for amenities and families. I guess the hotel caters more to business than family, so If I intend to return, I will stay at a more family friendly hotel where I'm not charged for club level without the club level amenites."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 94,
        "expertise": 0.006141182196466001,
        "user_cities_visited": 47,
        "review_days": 0.16703176341730502,
        "helpful_class": 0,
        "review_text": "First time in Chicago, we could not have picked a better hotel for location, comfort and overall experience.The hotel is one of the most luxurious hotels I have stayed in, Upon entering the hotel the smell is amazing! Not sure what candles they were burning but it smelt welcoming.Check in was super speedy, staff very informative and friendly.I booked the Deluxe King with City view for 3 nights. If we go back I would book the Lake view instead, so much prettier.The room has everything you could need whilst away from home. The room even had a Kitchen with granite work tops, however we did not use this feature as we wanted to experience the tastes of Chicago.Mini bar was stocked but was quite pricey.Bed  one word AMAZING!! So comfortable.Bathroom \u2013 marble everywhere, such a beautiful space. TV in the mirror.Cleaning staff did a super job, I loved the fact you could press the button on the wall to say do not disturb, or please make up my room. Nice touch.Now onto the gym! This was my favourite feature of this hotel, the view whilst working out was out of this world!, such a fantastic spot!  Endless amounts of machines to use, so clean!The swimming pool was also superb!I honestly don\u2019t have a bad word to say about this place, from start to finish it was just incredible, I can\u2019t wait to experience this again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 6,
        "review_days": 0.013143483023001001,
        "helpful_class": 0,
        "review_text": "I looked for somewhere in Oahu where I could relax on a short layover on my way back from Palau.  I'm not here for touristy things, but if you were, this is a great place to stay.  It's right around the corner from Hilton Hawaiian village and easy walking to some of the Waikiki shopping.  Parking is $25 per night which is comparable to other hotels.  In room safe, small refrigerator, microwave, and coffee-maker.  Fluffy white towels and great water pressure even up on the 16th floor where I was.  Free coffee in the lobby from 6am until 10 am (I think - wasn'T awake for most of that, and water in the lobby until 1:30pm.  And, did I mention free wi-fi in the room? Bed was comfortable with multiple pillows.  If you book directly on the Ramada site, check for AAA, government, aarp, and best available rates.  My AAA rate was $153/nt- surely one of the best rates on Oahu for what you get."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 10,
        "review_days": 0.479189485213581,
        "helpful_class": 0,
        "review_text": "Pull up to the Watergate and someone immediately opens the car door and welcomes you. The Watergate's service was fantastic, the decor modern, the rooms clean and I felt safe traveling on my own. There is definitely a wow factor!Down side was the room service menu. The after 11 menu was limited and I would have preferred healthier options but ended up ordering chicken wings and fries. The seasoning on the fries was not very good. Actually the fries weren't good. The wings were well cooked, but the taste was  nothing exceptional. They should definitely provide a dipping sauce.Lastly, I was charged for the \"snacks and incidentals\" in the room to the tune of $75. While I haven't received an itemized bill, I'm assuming it was the 2 cups of coffee and 2 bottles water consumed in the room. There's no indication that there is a charge for these items. They are staged throughout the room. I think it's super cheese that the Holiday Inn offers complimentary items that the Watergate doesn't. It's kind of in bad taste."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.24917853231106202,
        "helpful_class": 0,
        "review_text": "The hotel is absolutely beautiful and well-maintained. We received excellent service during our short, one-night stay. As with many places in San Francisco, it was tough to get to, especially because of all the recent construction around Union Square. There is little room to pull up your car for valet parking (pretty much the only option- be prepared to pay $58 per night + tip), so bring your patience. However, once we got inside, the service was excellent and the room was gorgeous. It's a smaller hotel room than I'm used to, but again, it's San Francisco. For the ladies, the desk in the king room  we had was really cool because the top folds out to reveal a mirror and little make-up station (I think that's what it was... either way, it was cool). The bar and restaurant downstairs look nice and convenient- we didn't eat or drink there because we were only staying one night to attend a separate event, but would have tried them if we had more time. Easy walk to many places, including Times Square, cable car stop, the Warfield, and Westfield shopping center. Overall, very nice place!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.29408543263964904,
        "helpful_class": 0,
        "review_text": "The Cova Hotel is very nice, recently renovated, rooms are modern, beds are comfy and breakfast is very good. It's a short walking distance to Union Square.  I would stay here again if I needed to stay close to Union Square. However, after visiting San Francisco and touring all the different areas, I would not recommend staying near Union Square; the only nice places there are the two block surrounding the actual square...beyond that it's not very pretty. If I were to visit SF again, I would stay in areas like Fisherman's Warf, Nob Hill, close to the Maritime Museum, or maybe the Embarcadero. The Embarcadero has a market on Saturdays that is lovely. Union Street (not square) is awesome too...maybe stay near there as well."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.62157721796276,
        "helpful_class": 1,
        "review_text": "Easy access to bts and walk to pullman bangkok grande Sukhumvit . a convenient location for walking around for shopping,eating,and night life the hotel modern and functional design banquet team was extremely friendly and helpful thank you, Mr. Ae Mr.ball and Mr.pap for service night party at Grand ballroom"
    },
    {
        "user_review_posted": 186,
        "user_total_helpful_votes": 97,
        "expertise": 0.0024215200881760003,
        "user_cities_visited": 21,
        "review_days": 0.694961664841182,
        "helpful_class": 1,
        "review_text": "My Son (25) and I just returned from Vegas.  We always stay at a different hotel and this time it was the Four Queens (No resort fee).  First off we arrived at 8:30 AM in the morning and asked the front desk where we could leave our luggage.  The lady at the desk was very nice and checked of one was available, it was and we checked in.The room was fine, nothing to write home about.  Folks you are paying 30$ and no resort fee so do not expect the Wynn.  2 double beds, tv, desk, air conditioning tub and toilet.  All you need.  We were in the North Tower, closes to the Fremont experience (8th floor).  Eventhogh the Freemont Experience as rocking at night, we did not hear it at all, very surprised.I agree the hallways could use some paint and a little fixing up, overall the hotel provided very good accommodations, it was safe, clean and right in the middle of all the action.And the best of all, when we checked out the balance was zero.  (we had booked a package through Spirit airlines."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.831872946330777,
        "helpful_class": 1,
        "review_text": "For an old hotel, It has made the perfect transition to modern times with a great renovation recently, While keeping with the heritage that is inherited through the years.As a frequent visitor, I believe the hotel is the perfect blend between all the different things that you'd want to experience in Dubai.The rooms are newly renovated,With a media centre that enables you to connect any device which is essential. They also have balconies. The pool area is very impressive and the amount of dining options within the hotel are out of this world. And with so many shops, malls and other activities within walking distance. It is the perfect example of the word Convenience.Being close to the airport is a big plus as well as it helps when traveling frequently as I do.As for the staff, I've been coming to the hotel for 10+ years and one of the big pluses is the standard of service and staff. From the reception staff (Mr.Mohammed)  to the bar staff (Mr.Vipin) and of course the security personnel (Mr.Naveed) will always go out of their way to make sure that everything is perfect for me and any friends I recommend the hotel to.The social contribution of the hotel is something I also would like to point out, Things like donation boxes and other initiatives gives you a good vibe during your stay.The only downside is probably the internet speed can be better and coverage in some of the rooms is weak."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.690032858707557,
        "helpful_class": 0,
        "review_text": "Service of Hotel Salil is awesome, specially Wilson was very cooperative and helpful. He guided us very nicely throughout the stay in Bangkok. Keep it up. Location of the hotel is very convenient and in the middle of the Bangkok."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 387,
        "review_days": 0.29463307776560704,
        "helpful_class": 0,
        "review_text": "We stayed in a Club room at this hotel one weekend in early May. We've stayed at many Ritz Carlton properties across the US and abroad, but this was our first stay at this property. Check in was painless and we found the entire staff - desk, doorman, cocktail lounge and especially club staff - to be friendly, professional, helpful, courteous and accommodating.  The facility was nice and of typical Ritz Carlton quality and standards. The central location made it easy to move about the city and walking in the neighborhood was delightful.  The food and drink in the club were well prepared and we would have enjoyed the amenities very much - except that there were unruly children during the daytime and early evening.  Late-night featured a very large and very loud group celebrating a wedding and another man who loudly used the f word with alarming frequency.  My husband and I left when we found ourselves trying to shout over the group seated at the opposite end of the room.  I realize that children cannot be expected to remain quiet at all times, but parents who allow their children to run about and weave among the tables in a game of tag, talk loudly, grab buffet items with their hands instead of the tongs or remain comfortably seated while the baby screams inconsolably should be asked to leave (if the parents don't have the decency to do it themselves) out of consideration of the other guests.  I'm not referring to one couple; there were multiple families who fit the situation I described.  And sadly, we have found this to be issue at other Ritz Carlton club rooms as well. I understand the parents choose club level because they don't have to purchase meals for their children and the atmosphere is more casual and relaxing, but please understand that others are also there because they seek a quiet, relaxing atmosphere.  We avoided club level for several years for this very reason, and we will ask how many children are about and take our chances by upgrading onsite before we subject ourselves to it again.  Our stay was lovely other than the club room day care/party room atmosphere."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 82,
        "expertise": 0.002217744147046,
        "user_cities_visited": 46,
        "review_days": 0.10952902519167501,
        "helpful_class": 2,
        "review_text": "I had been here several times before, for dinner and for drinks on the roof top deck, and thought that we would  love the hotel because we really liked bothBut, we were very disappointedAlthough the setting is lovely, it was nothing specialCan't recommend and won't be staying again"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 125,
        "expertise": 0.04323702337605,
        "user_cities_visited": 11,
        "review_days": 0.44797371303395406,
        "helpful_class": 4,
        "review_text": "My stay here was terrible. Booked the main tower premier room. Was amazed by the grand lobby for the price we paid. My mistake was to ask for high floor rooms. In my entire trip of about 5 days in the hotel, coming in and out of the rooms for more than 4 times a day, I did not met a single person there. However, at night we always hear door banging sound. The rooms were big but lights are not shining enough into the room, making it spooky. My first night there was terrible as my friend saw something dirty and ask me not to see it. My whole 3 nights were terrible and I can't wait to leave the hotel everyday. Never wanting or plan to stay there again because of the experience. Maybe it's just my luck down or the room itself."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9249726177437021,
        "helpful_class": 0,
        "review_text": "I came here  for my own business .I think it is very good hotel especially the service from Mr.Vichet and team .They always keep smiling and help me .I became the member The star reward by Jiab already."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 7,
        "review_days": 0.361993428258488,
        "helpful_class": 0,
        "review_text": "We stayed here for a short vacation.  It's only a few blocks from the national mall. We were able to walk to all of the monuments. The staff is awesome and took care of every request that we had.  Skillet breakfast was top notch as well."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.916757940854326,
        "helpful_class": 0,
        "review_text": "Overall service was excellent. I requested to check in at noon from agoda and the staffs were able to make it so. I\u2019s very happy with the concierge\u2019s service as well. Their service-mind was really impressive. They\u2019re so helpful and polite. I will definitely stay there again for my next trip to BKK."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 15,
        "review_days": 0.393209200438116,
        "helpful_class": 1,
        "review_text": "We recently staying in Seattle to do some shopping. We got a good rate and it is centrally located for our needs.However,We asked to not be near the elevator or ice maker. Our room was located directly across from the elevator. When we called to switch rooms we were told no other rooms were available even though we had checked in during the afternoon. We got to listen to people talking and using the elevator all night.When we checked in, we reminded them that we were SPG members and asked if there was anything we should know. They said no. We found a notebook/binder in the room listing special SPG items to know.Also, when we were checking in, we asked if we could have a late check out the next morning. The front desk person said, \"Sure, how about Noon?\" We asked to confirm if Noon was the STANDARD check out time, and the front desk person said, \"Yes.\"Thanks.We stopped by the hotel gift shop to pick up some snacks and asked the clerk to charge everything to our room. She replied by asking if we, \"could just pay for it, after all it (wasn't) that much.\" It was around $12. We just paid for it. This wasn't a big deal but it added to the overall disappointment.As a departing surprise, we discovered the cost to valet park overnight was $57. That's pretty high, compared to many other, comparable hotels in the area.We are big fans of the Sheraton chain and have stayed with them in a number of their locations.As for the Seattle location, there are many other, very nice, comparably priced hotels in the same area that don't treat you like a nuisance. We will not be staying at the Seattle Sheraton again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 2,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "There are so many hotel accommodations on the Vegas Strip but there is only one place that I'd rather stay and that's Polo Towers. Although it is a time share property, they do release rooms for overnights if they have the availability.  I like having an apartment as opposed to a room.  Additionally the property is clean and well cared for. Also, I love the staff there and every year when I visit, the same people are in place.  That says a lot about working for Diamond Resorts, their employees are happy working for them.  Some people might not like the fact that there is no casino on the property but all you have to do is walk across the street in any direction and you will find gambling. I actually like that no casino exists because the property is quiet at night, or as quiet as it can be since it is located on Las Vegas Blvd. The main entrance is located down an alley street which is great too because people it lessens the chance that people will wonder off the strip and into the property. On my last trip I traveled there in April which was nice but I usually go in August which is \"Vegas Season\". That simply means there are more travelers vacationing in Las Vegas at the time and it is booming with activities that include summer resident celebrity DJ's .  I don't go to the club and I have never been to pool parties around town, but the 20 - 30 something crowd may appreciate that."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 32,
        "expertise": 0.002766641738284,
        "user_cities_visited": 199,
        "review_days": 0.6308871851040521,
        "helpful_class": 0,
        "review_text": "We just stayed at this hotel for our anniversary weekend; got upgraded with a comfortable and beautiful suite; gorgeous +180 degree SF view from Nob Hill. The hotel is full of luxury and history in each corner. Professional service. Well located, easy access to other points of the city by foot, taxi or Uber. It was Chinese New Year celebration in SF and everything looked so pretty from the hotel; the lights and the parade. On the past we visited the Tonga Room with some friends, and we had so much fun too. Definitively coming back. This is one of the most romantic and elegant hotels in SF."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 17,
        "expertise": 0.0016456905679150002,
        "user_cities_visited": 84,
        "review_days": 0.568455640744797,
        "helpful_class": 0,
        "review_text": "Enjoyed 4 nights with my wife using hotel as base to explore San Francisco.Room on 14th floor had great view and was very comfortable.We made use of the swimming pool and fitness centre, both well presented and maintained. Missed a machine to spin wet swimming trunks in otherwise good changing rooms, with sauna and steam room.The bar was professionally staffed, making good cocktails. We ate one meal in the restaurant, again enjoyable and not overly-priced (as hotel restaurants tend to be).Certainly recommend the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.5553121577217961,
        "helpful_class": 0,
        "review_text": "I have stayed at several Ritz Carlton Hotels and this particular one does not rank high in my experience.However The location is excellent and convenient to shops and restaurants on Michigan Avenue. I personally prefer the Four Seasons Hotel to the Ritz in Chicago."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 14,
        "review_days": 0.13855421686746902,
        "helpful_class": 0,
        "review_text": "All in all a very average motel. The rooms are pretty dated, but everything was clean and functioning. In my opinon it was absolutely overpriced - but this is more a San Francisco-in-general-problem. At least parking was free and the staff was very friendly and helpful. And the location is pretty good...Will have been my last time in SF. Totally expensive city and at the same time absolutely overrated."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 14,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 54,
        "review_days": 0.426615553121577,
        "helpful_class": 0,
        "review_text": "We arrived late at the hotel after dinner with friends and family and were 'upgraded' to a very slightly bigger room. Sounds good?In reality the condition of the hotel was not great, and the front desk said the sofa bed (we were three) may not be made but just to call downstairs. I did immediately and an hour later and after a tiring day still nothing. I called back again and politely asked them again (same guy) and after a couple of grunts said he'd send someone.A guy came and 'set up' the bed - it was more vertical than horizontal. I mean seriously!! Then started to walk out, until I asked for sheets. He repeated my request, \"You want sheets?\". I said, 'yes, that would be nice'. He duly came back gently flinged three sheets (no pillows, no duvet, and one of which appeared to have a faded red (blood?) stain on) onto the sofa bed and walked off. So I'm typing this up, cold and sat upon my 30 degree angled bed as I'm frankly not sure if I'm going to have blood anywhere other than my feet tomorrow morning!!!Absolutely appalling customer service.The stay was made worse by the constant banging, shouting and screaming due to teenagers from a volleyball competition staying which I appreciate the hotel had limited control over, the poor insulation from road noise and the lack of parking in the parking garage (which we had prepaid for but which was full) which under the circumstances I might have looked over (I did say I have low expectations) but I cannot even then excuse the above lack of even basic service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.093647316538882,
        "helpful_class": 1,
        "review_text": "I stayed in the Hotel Chicago downtown for a weekend trip. It was an awesome experience. The room was beautiful and it had an excellent comfortable bed. Spacious room with modern decor.the staff was incredibly friendly and helpful. I would recommend this hotel wholeheartedly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.730010952902519,
        "helpful_class": 1,
        "review_text": "The H hotel is really amazing, we stayed there for almost a month and it was really a great experience the hotel has all the services and the rooms very clean spacious and luxurious, the location is great, the staff is really frindly and helpful thanks to the manager Mr Santosh we even got an upgrade to the diplomatic suite!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.066265060240963,
        "helpful_class": 1,
        "review_text": "I went to front desk to give me the new room key because my old room cannot use WIFI. After that i went up to get my stuffs at old room. My keycard cannot be used so i went down again to get the new key. And again, it cannot be used so i had to went down again. I went down to get the new key 4 times until the hotel staff ( i cannot remember his name but his service was really nice,, i do appreciate. He is very polite and calm) sent security to my room to open the door for me,, and his key can be usedAfter i packed my stuffs and went to new room. My key cannot be used again. I was very frustrated. So i went down to front desk again. I was so tired and wanted to rest but i still need to go up and down so many times just for the room key.After that the Front Office Manager, Ms Rie Narita, came. She raised her voice and stared at me, \"you need to calm down\" without listening or saying sorry to me. I tried not to think much since I'm very tired and i don't want to make it so troublesome. i asked her for comment form because i wanna feedback about the wifi and the keybut she ask me \"Are you with ...(my company name)?\"I said yesAfter that she said\"DO YOU WANT ME TO TELL YOUR SUPERVISOR?\"I felt that she threatened me.  And even though I'm staying here for business trip that all the charges paid by my company, i think that I'm still your customer. I feel that the front desk staff service is much better than the Front Desk Manager.I told her not to be rude to me and ask how to feedback the hotel about this incident. She gave me her name card!!Anyway, the rest of the staffs have tried their best to help me with everything. They really did a good job, only Ms Narita that makes my stay unpleasant"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 13,
        "expertise": 0.007778881165177,
        "user_cities_visited": 8,
        "review_days": 0.906900328587075,
        "helpful_class": 2,
        "review_text": "Amazing hotel! Check in was quick, all the staff we encountered were amazing, the pool was great and the rooms are lovely with the comfiest beds ever. Stayed in the Chelsea tower with the most amazing views and the walk from this tower wasn\u2019t as far as you would think it is. The only problem we had was with the balcony, we had spent all year looking forward to spending time enjoying the views on the balcony and we found that we couldn\u2019t. It was moth season (which lasts months) and it was such a problem we couldn\u2019t go out there without atleast 20 giant moths being there. When I say giant I am not exaggerating! Over the week about 30 got in the room and my husband spent ages trying to get them whilst I had to hide. We couldn\u2019t even have the doors open in the day without them getting in and at one point we are sure some came in when we hadn\u2019t even had the door open?. I know the hotel can\u2019t help moth season but they really need to try and control the issue with spray or turning off the blue lights. The balconies are the usp of the hotel and when you can\u2019t use it, it may make myself and others think about staying somewhere less pricey on the strip. I do want to reiterate everything else was amazing, we had the best time and the hotel really is one of the best on the strip but this issue did sadly affect the trip."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 11,
        "expertise": 0.002559858766412,
        "user_cities_visited": 76,
        "review_days": 0.32420591456736003,
        "helpful_class": 0,
        "review_text": "We gave The Trump a chance after staying in 3 different hotels in the past 2 years. WE were completely surprised by the professional and warmth we were treated with from the moment we got out of the car. Next time we will book to stay again. No more searching for our home away from home!"
    },
    {
        "user_review_posted": 243,
        "user_total_helpful_votes": 96,
        "expertise": 0.0018076482455450002,
        "user_cities_visited": 168,
        "review_days": 0.664841182913472,
        "helpful_class": 0,
        "review_text": "Typical holiday inn rooms, bland but clean. Plumbing is a bit noisyLocation is good in quiet safe area. Restaurants are nearby on 16th street. it\u2019s about a 10-15 minute walk to nearest metro station.Restaurant is fine for breakfast with buffet and a la carte items"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 25,
        "expertise": 0.005406598256647001,
        "user_cities_visited": 51,
        "review_days": 0.150602409638554,
        "helpful_class": 1,
        "review_text": "Good:- Location, Location, Location cant' go wrong here.  Very close to Navy Pier, Boat tours and Michigan Ave stores- Friendly and helpful staff- Good breakfast and the evening reception a.k.a. free booze and chips- Close to some good restaurants and a \"Whole Foods\" store right across from the main entranceBad:- You have to take the elevator to the 5th floor \"Sky Lobby\" and then walk all the way around to catch a second set of elevators to your room (sometimes very inconvenient)Ugly:- The Wi Fi is the worst I have seen in a hotel of this size considering its a Hilton property.  Browsing was extremely difficult from the bedroom.  I was told to move my laptop to the living room area to get a good signal. Did not find that very convenient.Overall I will score them 6 out of 10 and have stayed at this property twice now in the last 3 years having visited the City to attend a major conference.  Hope things get better from here."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.7026286966046,
        "helpful_class": 0,
        "review_text": "Stayed 4 nights prior to July 4th.  We had a great time because we booked a  premium ocean front room and it made the difference because of the direct ocean front view.We were unable to have an upgrade to a higher floor room from the 14th to the 17th. The traffic noise directly below Kalakawa and the gardeners' leave blowers started before 7am :(  It was not pleasant when we wanted to sleep through from 11p till at least 9am but overall the view from the room lessened our irritability.Pros:1/ Convenient location, ocean front room views superb.2/ Great front desk welcome- wonderful attentive front desk staff: Special Recognition to Alanna and front desk mgr. Wade who understood our request and honored it; this made us feel we had the real Hawaiian welcome :)3/ Great housekeepers: Special Recognition to Julita, Kim, and our regular housekeeper on #1425, room always kept cleaned and toiletry requests always granted.4/ Poolside mgr. Niki Uylit: great hospitality welcome, hard working, diligent on explaining cabana use rules but sincere and genuine with her aloha welcome.5/ Restaurant Morimoto Asia was quite wonderful, will definitely return, see my review on restaurant.Cons:1/ Some high noise level with rooms facing directly above Kalakawa St2/ Bathroom only has one sink, considering ocean front premium room price & tiltle, should have 2 sinks!!  No bath tubs and only half shower door with open flooding to the floor, no hand held shower head available, not up the iPreferred Hotel Chain Asian Standard as a 4-5 Stars Hotel!!3/ No Ladies Bathroom Amenities, no shower caps etc, had to call for them; there were 3 of us, only 1 set of shampoo, conditioner, and soap, no bath soap or gel until after 2 nd night, and I had to ask.4/ Housekeepers were great, but all toilteries for 3 should have been standard supplies for premium room guests or members of i Preferred Group.5/ Elevators on Oceanside closes door way too fast, almost closed on children and very easily missing the elevator doors being opened. So watch out.4/ Adult Pool and Jacuzzi always have kids, made us not want to swim in the infinite pool worrying about kids'bodily waste. Should have id bands for all guests & kids belong to kids pool.5/ Guest Service Phone Connection- I have to wait a long time on the Guest Service line in order to transfers me to housekeeper every day tell them we were leaving the room and for requests, but the transfers were all to front desk, not housekeepers.  This needed to change as front desk were always be busy and guests waiting at front desk, and on phone lines, a very rush feeling.Despite all the cons evaluation, we would like to revisit this hotel again in the near future.  Aloha and Mahalo"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 28,
        "expertise": 0.00109264646003,
        "user_cities_visited": 52,
        "review_days": 0.955640744797371,
        "helpful_class": 0,
        "review_text": "This hotel has a lot of good features: the swimming pool with an happy hour, an excellent breakfast (with a wonderful coffee, thanks to an excellent coffee machine), a shuttle (a tuc tuc) to the metro (BTM/Asoc station) or a shopping centre (Terminal 21). The make up of the rooms is done in the afternoon for some floors, and this is an inconvenient if you want to rest a while during the hot temperatures of the afternoon in Bangkok."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "very good, convenient location; hotel rooms are spacious and very clean. Problem with getting enough hot water for shower in the morning. When we checked out another guest was issuing the same complaint about the hot water. It must be a frequent problem because the front desk receptionist expressed very little concern or sympathy, merely saying that she would pass along the information to maintenance. She made it seem like it was not an unusual occurrence. Too bad, otherwise this is a nice hotel."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 11,
        "expertise": 0.0037042291262740002,
        "user_cities_visited": 8,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "Embassy Suites was EXACTLY what was needed for this 10-day business training trip.  I booked a King Bed room corner suite and was high up on the 14th floor facing the river.  The room was a spacious suite and gave me everything I needed for comfort and studying.  The hotel was walking distance to just about everything I needed.  Many restaurants, stores and parks were close by.  Including the Navy Pier, Mag Mile and Millennium Park.- Breakfast was excellent given it\u2019s a hotel breakfast.  Embassy always exceeds here.- Customer service was amazing.  The front desk, bell hops and security (to weigh my suitcase for the plane ride home) were all very helpful.  The front desk texted me and made sure I had everything I needed and responded promptly when I had questions.- I didn\u2019t try out the gym or pool but I viewed them both.  The gym is adequate and the pool is typical.  Good enough for the kiddos if they were on the trip.- Location: perfect.- The cleanliness of the hotel and house keeping were spot on.  The hotel was very busy when I was there and the hotel was always clean.  The breakfast team was super polite and took a lot of pride in the jobs.  Special thanks to them.Without question, I will return to this hotel for business or leisure."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 5,
        "expertise": 0.0010455909164940002,
        "user_cities_visited": 93,
        "review_days": 0.054216867469879006,
        "helpful_class": 1,
        "review_text": "Overnight stay at this tired and souless hotel. The staff really seemed exhausted. No cleaning under the bed, dust in the room. Breakfast order forgotten. took 20 minutes waiting in line to check out with staff in no hurry to clear the line or manage the situation. I would not stay here again as there are far better hotels a very short ride away."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 16,
        "expertise": 0.0009393703534710001,
        "user_cities_visited": 130,
        "review_days": 0.31161007667031704,
        "helpful_class": 0,
        "review_text": "The resort is beautiful.  The valet and front desk folks spot on.  The room was very nice.  Housekeeping and room service top notch.  Stunning beach, nice pool.  The pool boys were very good, especially the older gentleman!The only downside to everything was the service around the pool and the cabanas.  We paid to have the tented cabana for whole day, $115.  The wait staff came on duty at 11am and we were the only cabana being used at the time.  We watched as 3 wait staff just stood around until 11:30am... as they still did not come over to help us we went to the window and got a menu and ordered our own stuff"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 8,
        "review_days": 0.276013143483023,
        "helpful_class": 1,
        "review_text": "We visit San Francisco every year to take in a Giants game. It was my daughters 21st birthday and I mentioned that when I booked my reservation. We take the Bart from the airport and then transfer to the Muni. You are dropped off about four stores from the hotel. The hotel staff left a bottle of champagne, SF Giants Hat and a Birthday card. So thoughtful. The hotel was clean, the staff is friendly and helpful. The hotel is next to Ghirardelli Square, Pier 39 just a short walk, tour companies around the corner and bike rentals. Sign up for the Kimpton rewards and you are able to \"raid\" the mini bar up to a certain dollar amount."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.46002190580503804,
        "helpful_class": 1,
        "review_text": "Great views of Waikiki from our oceanfront room. Room was clean but quite small.Located at the quiet end of the Waikiki beachfront.Only issue was noise coming from a nightclub located next to hotel. Loud music until 2am. This only happened one night out of our 6 night stay.Hotel offers free beach towels and beach chairs that you can take across the road to the beach. Free wifi also.A Starbucks is located underneath hotel and an abc store attached to lobby. Very convenient for snacks and drinks to enjoy on your balcony enjoying your view!"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 69,
        "expertise": 0.002854160502832,
        "user_cities_visited": 44,
        "review_days": 0.8734939759036141,
        "helpful_class": 0,
        "review_text": "We got upgraded to a suite, which was wasted on us having just 36 hours in Bangkok, but appreciated all the same.Lovely modern hotelFriendly welcomeHelpful staffSpeedy check inRoof top pool and barHeart of the cityNear terminal 21 shopping centreClose to bars, restaurants etcExcellent buffet breakfast choiceSecurity deposit required, which we had at all our hotels in Thailand. But they take a credit card deposit (1000 baht) and it was cancelled and cleared off pending payments within a few days of us checking out."
    },
    {
        "user_review_posted": 384,
        "user_total_helpful_votes": 403,
        "expertise": 0.0049847824487840005,
        "user_cities_visited": 181,
        "review_days": 0.7371303395399781,
        "helpful_class": 0,
        "review_text": "Unfortunately i arrived at 2.00am after a 6 hour tarmac delay, very tired and flustered. The fabulous lovely lady that checked me in was so kind and helpful and really looked after me - I'm so sorry I didn't get her name.My room was a nice size, very tasteful and elegant, and with nice touches such as animal print bathrobes and a yoga mat - and enough space to actually do some yoga.Bathroom also a very nice size with both a bath and shower and really nice toiletries.Unfortunately I arrived late and had to get up early so didn't get to enjoy the wine hour or breakfast.Location is great - 5 mins from Union Station and a short drive from Reagan. All the staff I met were fabulous too. I would definitely stay here again next time I'm in DC."
    },
    {
        "user_review_posted": 631,
        "user_total_helpful_votes": 174,
        "expertise": 0.001228414656132,
        "user_cities_visited": 94,
        "review_days": 0.812705366922234,
        "helpful_class": 0,
        "review_text": "I come from DC . Normally I stay at hotels that are geographically close to events that I am attending. More often than not, I return to the Hay-Adams primarily because of the service. I am always treated well and from being greeted at the front door to the reservation desk to the concierge I am given great service . The staff takes great pride in doing their jobs well. They are discreet ( think of all the VIPs that go through these doors) and well connected in the capitol.At first I had trouble getting the two rooms I had reserved because I had to drop the third room. I also needed to come a day early further complicating matters. I called daily and eventually the young man in reservations came up with a compromise of sorts. My first night I stayed  in a  double queen bedded room and then moved to not only a better room but a room I have been given in the past as an upgrade. The second room always makes my trip and is one of the reasons I am very happy here. The other reason is the newly refreshed decor is very similar to my bedroom in my mother\u2019s house in dc , low key elegance and the best of taste . My only problem in the first room is that it had connecting doors on either side and one of them was not double doored or insulated for sound . The hotel should fix this because it takes away from a perfect stay. The suites don\u2019t seem to have this problem as the bedroom is not near the hall.I would be remiss if I did not compliment the concierge. My husband is not a great traveler and had forgotten his tuxedo for the wedding we were attending. If you need to rent a tux there is no easier place than DC and there are several places near the hotel. The concierge took care of this immediately and my husbands melt down was quickly put to rest. Many thanks.Finally the roof of the hotel is one of the favorites places of my friends in DC . It has beautiful views and several friends have had weddings there.The Hay Adams is a block from the White House and across the street from the beautiful church that many Presidents have attended. It really strives to keep the values  and low key elegance of the Washington that I grew up in and is increasingly hard to find. I, for one, appreciate the atmosphere."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 22,
        "expertise": 0.00148380902505,
        "user_cities_visited": 24,
        "review_days": 0.691128148959474,
        "helpful_class": 1,
        "review_text": "Friendly staff how were happy to help us with any problems especially the door staff. Lovely hotel with good size rooms. Clean and tidy hotel. Also the hotel isn\u2019t too fair from the shopping mall so has plenty of thing to do close by."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 9,
        "expertise": 0.001299149679839,
        "user_cities_visited": 21,
        "review_days": 0.26013143483023,
        "helpful_class": 0,
        "review_text": "A truly 24/7 hotel, arrived 1.30am and had an excellent meal in a busy restaurant, location excellent, staff in all areas superb, dealt with phone scam calls I received in room professionally and manager kept me updated on action."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 20,
        "expertise": 0.003357450229346,
        "user_cities_visited": 21,
        "review_days": 0.15553121577217902,
        "helpful_class": 1,
        "review_text": "The Hilton Waikiki Beach hotel is not on the beach. The other Hilton hotel, the Hilton Waikiki Village is.  However, the Waikiki Beach hotel is only a short walk from the beach and there is a pool on the roof of the parking garage. The rooms are of the good standard that you would expect from a Hilton and the reception and public areas are also very good. The checking in and out was quick and easy and all the staff who I spoke with were really friendly and helpful. The quality of the bedding and furniture further reinforced the enjoyment of staying in a hotel of this standard. Everything in Waikiki is expensive, including the food in the MAC 24/7 restaurant and the drinks in the bar so if you are looking for an inexpensive place to stay then this is not it. This hotel is everything that I expected it to be; very good quality, good service and expensive. However, if I returned to Oahu I would stay here again, and I will recommend it to others."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 21,
        "review_days": 0.21084337349397503,
        "helpful_class": 0,
        "review_text": "The front desk was extremely helpful and check in was a breeze. The best part is that its located near the National Stadium BTS Station, the renowned MBK Center and other famous malls like Siam Paragon. The Room was nice and comfortable and  clean. The restroom was small and adequate.There is also a Seven Eleven Convenience store at the ground floor in case you need anything."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 4,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 10,
        "review_days": 0.35980284775465504,
        "helpful_class": 1,
        "review_text": "U is a great hotel in a convenient location. The staff are wonderful, friendly and helpful. The rooms are comfortable, the rooftop bar and pool a great place to relax after the City sightseeing, that is an absolute must."
    },
    {
        "user_review_posted": 235,
        "user_total_helpful_votes": 109,
        "expertise": 0.0021415106077780004,
        "user_cities_visited": 302,
        "review_days": 0.066812705366922,
        "helpful_class": 0,
        "review_text": "From the moment we checked into this beautiful, historic and centrally located hotel, we enjoyed our stay.  A young woman, of Vietnamese decent, acknowledged my Ambassador status, and give us an upgraded room, with a partial Washinton Memorial view .  Beautifully appointed room, with traditional furnishings, quiet, great bed.  The location of this hotel puts you in the middle of everything....staff are polite, friendly , and professional.   We enjoyed the Occidental , and the Cafe du Parc restaurants....there is also a Corner Bakery, out the back entrance , one block to the right, for breakfast.There was a billing issue, after checkout, that was resolved with one phone call...very professional and efficient.Highly recommend this lovely property..."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 41,
        "review_days": 0.313800657174151,
        "helpful_class": 0,
        "review_text": "I am, without a doubt, a very particular traveler. I have been all over the world and stay frequently in San Francisco at other properties. However, after my last stay at Hotel Nikko, I won't stay anywhere else!! The most impressive factor, other than my beautiful room, was the outstanding customer service! Everyone, from the front desk to the dining staff and beyond, were courteous and friendly! Everyone was smiling and went out of there way to make sure I had what I needed.Something else I really like about the room design is that there was a little entryway, which led to the bedroom area. This allowed for the room to be super quiet; I never heard anyone in the hallway, even though I was close to the elevator and the ice machine.The facility is very, very clean and the room was outstanding, especially considering the price comparison to other big chain hotels in the area."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 7,
        "expertise": 0.00167831030738,
        "user_cities_visited": 12,
        "review_days": 0.28532311062431504,
        "helpful_class": 2,
        "review_text": "After a long flight from Australia and excited about our first trip to the states, we had no expectations and so we were not disappointed. It was nice to be welcomed & made to feel special even though we were part of a big group - nothing was too hard for the staff.Our rooms were ready early & the staff were accommodating to our needs. The rooms sleep 2 comfortably & although not overly spacious, there was plenty of room to move around & store our gear. After all we did not come to San Francisco to live in the room. The beds were very comfortable, & being winter we did not have any issues with the temperature of the room. Being able to open the window both served to provide fresh air & hear the ambiance of the city. Although we didn't use it, there was an extensive choice of pillows on option.Breakfast was delicious each day, I can recommend the Eggs Benedict & the staff again were happy to cater to our needs. The bar although small served some wonderful cocktails which made for some nice pre-diner drinks after an active day around town. The free cookies were extremely popular with all our boys.The location of the hotel could not have been better, close to shops, Union Square & a cable car stop out the front. A short trip to key landmarks like Pier 39 Fisherman's wharf, Lombard St, Coit Tower & plenty of restaurants.Edith the concierge was amazing helping not only with what to see & do, but also in making sure we knew what we should do before we went anywhere, like getting the best travel passes & giving us her own spin what the places were like.We would not hesitate staying at the Chancellor again & hope that we get the chance to return before too long."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 9,
        "review_days": 0.475355969331872,
        "helpful_class": 1,
        "review_text": "All I can say is..Wow!!! This is THE place to stay in Washington DC. Close to everything.. incredibly, exquisitely beautiful down to the last detail. Luscious accommodations including the deepest most luxurious tub I have ever come across in a hotel. However, the most outstanding aspect of the hotel was its incredibly attentive staff which is something I thought no longer existed. Special mention to Liliana and Hassana at reception who went above and beyond the call of duty to attend to our every need. Also William, the concierge was extremely knowledgeable and friendly. No trip to Washington DC would be complete without a stay in this grand hotel. PS Do not miss a trip to the top of the clock tower... an incredible view of the city!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.9260679079956181,
        "helpful_class": 0,
        "review_text": "Great Hotel in Chicago.  Idea location,  walking distance to many great Chicago sites.I arrived after a long Red eye flight at 6 am was greeted by a helpful friendly women . She offered me a room right away , which I was so thankful to be able to check right in after a long night of travel."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 15,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 66,
        "review_days": 0.753012048192771,
        "helpful_class": 2,
        "review_text": "I love Fremont Street. I just find the vibe of it so much better than the strip. However, this was my first time staying up on Fremont Street. In terms of cheap drinks, cheap buffets, cheap gambling (Is there such a thing) and a cool street vibe with the bands playing till 1.00am, it's a great spot.The hotel obviously had been renovated, it was nice and modern, and the bedding was really comfortable.The only downside was after a few nights, we started to run out of steam and the 1.00am concerts kept us up till after 1.00am and were pretty audible from the rooms. Other than that it was perfect for what we wanted."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.435377875136911,
        "helpful_class": 0,
        "review_text": "The hotel is in a great location, just two blocks from Waikiki beach area (Duke Paoa statue). The hotel staff is very friendly and helpful. The rooms are a bit small however clean and comfortable, very good value and would stay again."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 8,
        "expertise": 0.000622477042255,
        "user_cities_visited": 15,
        "review_days": 0.584884994523548,
        "helpful_class": 0,
        "review_text": "The hotel was exactly as expected for a Hilton in a downtown location. The room was clean, comfortable and spacious ( we got a upgraded room with bay view). The location was great. The staff was okay, check-in could've been more welcoming. I was not recognize as a honor member, I had to ask for complementary water and I also had to ask for the specific perks of membership for this facility. One more thing, the elevators rock! Regardless of how busy the hotel is the elevators are fast and smart enough to get everyone moving without delays."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 13,
        "expertise": 0.005149141196807001,
        "user_cities_visited": 10,
        "review_days": 0.001642935377875,
        "helpful_class": 0,
        "review_text": "Intercontinental Willard is well located to visit Washington DC, very close to DC attractions. Hotel has an environment that is beautiful, and service in high level.I stay end of 2014 in Willard, with my family (wife and two young daughters). In a two queen bed, there is enough space to 4 people. During our stay all our requests, including one to move the proposed room to one with two queen bed was understood from Ms Ashley, from frontdesk, and make our stay very pleasant."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 9,
        "expertise": 0.008628489462650001,
        "user_cities_visited": 195,
        "review_days": 0.584884994523548,
        "helpful_class": 0,
        "review_text": "We really enjoyed our short stay and want to thank the entire front desk staff, especially Liz, for making us feel welcome and comfortable. We had some special needs that they graciously accommodated.  Would definitely stay at this hotel again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 19,
        "expertise": 0.009113979918349,
        "user_cities_visited": 3,
        "review_days": 0.5005476451259581,
        "helpful_class": 0,
        "review_text": "We had a corner Jr. Suite on the 7th floor.  The room was remodeled and seemed clean.  Being the room was in the corner, we didn't hear traffic passing our room from the hallway, and we were only a few feet from the elevators.  Although we were facing Fremont Street and we could hear the experience throughout the night, it didn't interfere with sleep.  It sounded like a whole lot of bass more than anything.  The front desk worker was wonderful.  She knew we had a long, exhausting travel day and even though her computer said our room wasn't ready early, she called housekeeping and discovered it was ready.  We received some 2 for 1 coupons.  Overall, our stay at the Four Queens was a good one.  Housekeeping came to our room early every day, so our room was cleaned for our mid-day break."
    },
    {
        "user_review_posted": 165,
        "user_total_helpful_votes": 18,
        "expertise": 0.00041928721174000006,
        "user_cities_visited": 78,
        "review_days": 0.6418400876232201,
        "helpful_class": 0,
        "review_text": "My husband and I enjoyed our stay here! Perfect location! Staff were very friendly and helpful. Our bed was so comfortable and room was very clean and a/c worked great. Housekeeping did an excellent job keeping our room clean. Loved the room amenities and the vintage ambiance. Enjoyed the wine reception. Elevator was slow and slight smell in hallway but the positives outweigh the negatives. Just remember this is not a big chain hotel. I highly recommend this hotel!"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 17,
        "expertise": 0.0036411784177420004,
        "user_cities_visited": 16,
        "review_days": 0.489047097480832,
        "helpful_class": 0,
        "review_text": "My family and I went to Chicago at the end of May to see Hamilton.  We stayed at the Fairfield Inn.  The location was excellent.  Easy to get to the theater, Magnificent Mile, the river and navy pier etc.  Our room had 2 queen beds which is hard to find in the big city and with a family of 4 absolutely necessary.  Stephanie at reception was extremely helpful, fun and kind.  She really made us feel welcome and our lives easier.  We didn't have the breakfast as we were only in town 1 night and wanted to try a local restaurant.  All in all we had a decent sized comfortable room for a reasonable rate close to tons of things to do.  Definitely recommend."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 4,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 121,
        "review_days": 0.45016429353778703,
        "helpful_class": 0,
        "review_text": "I stayed here for one night and was very impressed. While the room I was in was relatively small, the standard of decor and furnishings made up for it. It was a really welcoming room with a seriously comfy bed.I missed out on trying the breakfast as I was up too early for it on Sunday morning! Instead I headed out on one of their free bikes and had a great time discovering the city.If walking from Powell station, try to avoid walking through the Tenderloin area if you are on your own. While i was fine, I didn't feel too safe lugging my suitcase behind me. Stick along Geary St from Powell/Union Square.Hopefully I'll get to try a pineapple muffin before I check out :)"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 124,
        "expertise": 0.005217167145614,
        "user_cities_visited": 60,
        "review_days": 0.6856516976998901,
        "helpful_class": 2,
        "review_text": "The Talbott Hotel is lovely; our Jr. Suite on the 13th floor was spotless, spacious and nicely appointed.  I believe the rooms were recently renovated and our suite showed no signs of wear and tear.  The decor\u2019 is modern with a bit of a 70\u2019s vibe (IMO) with root beer colored crushed velvet easy chairs and retro looking lamps.  We had a wall of windows overlooking Delaware for a nice neighborhood view; awesome natural light and great black-out blinds. The hotel appears to be rather land-locked so I suspect \u201cviews\u201d are sparse.  We had a non-censored mini fridge great for personal drinks and snacks.  No in-room coffee maker, although coffee is served in lobby each morning.  Had to call for ice delivery.  Our king size bed was very comfy with two types of pillows and double-sheeted top notch linens.  Our bathroom was huge with a large walk in shower and nice thirsty towels.  We did not have a bathtub but some rooms do.  There was plenty of vanity space for toiletries.  Did not care for the designer bath products as they were VERY strongly scented and presented in NON-TAMPER PROOF communal style containers which seems to be an unfortunate growing trend in the hospitality industry - yuck!  Water pressure was poor.  Wifi was good with plenty of connectivity options.  We had plenty of luggage and clothing storage.  Our suite was quiet; we did not hear a peep from other rooms or hallway and experienced very little street noise.EXCELLENT customer service as every staff member we encountered were polite, welcoming and helpful.  Special shout out to Tanner, Cody and Joe; thank you for taking great care of us - you rock!  The location is excellent and perfect for a downtown Chicago experience.  Fantastic restaurants, bars, shopping, and night life nearby.  Easy and scenic walk to Michigan Ave and to the beach.  Beautiful market (\u201cPotach\u201d) as well as a Walgreens just around the corner.  Easy train from Midway @ $3 pp.  Had to change from Orange to Red Line but had elevators so no problem with luggage.  We travel to Chicago several times each year and have stayed in many wonderful hotels throughout this fabulous city.  We enjoyed The Talbott very much and would defiantly consider returning.Note:  Great deep-dish just a few blocks away on Rush at Lou Malnati\u2019s.  Just sayin\u2026 :)"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 10,
        "expertise": 0.000860642171466,
        "user_cities_visited": 25,
        "review_days": 0.25027382256297903,
        "helpful_class": 0,
        "review_text": "The property is nice and clean, only a few blocks from the mall, with a modern style. It has a good breakfast and we booked there for a family vacation to the nations capital.However, the service was lacking. One morning, 2 hours into breakfast there was nothing but milk and water. When the staff was asked they simply said that they didn't have the keys. I had to go to the front desk and talk to the manager to get it resolved.We also tried to run our dishwasher our 2nd night there, just to find out that the drain was plugged. I reported it 3 days in a row. Each day they promised to get right on it.  It was never fixed during our stay there."
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 103,
        "expertise": 0.0038271035385720005,
        "user_cities_visited": 133,
        "review_days": 0.48521358159912303,
        "helpful_class": 0,
        "review_text": "The Ritz Carlton San Francisco is very well situated right next to China town, near cable car and a short walk from the Ferry Plaza Farmer's Market (I recommend you visit the market on a Saturday.) Our room was generous in size and was very comfortable. As expected, easy to valet park the car. No pool, but a sufficient work out area. For the most part the staff was professional, helpful and friendly: the exception being house keeping and one of the hotel concierges. Housekeeping came and stripped the beds and took the towels out of my room very early the one day that we had late checkout and on the other days even though I called down and asked for the room to be done, they came very late to clean. There is the chance that it wasn't the room staff, but rather the person on the other end of the phone who was in competent: perhaps house keeping is under staffed (this should be reevaluated). One person who excelled was the hostess for the high tea. We didn't have a reservation and they were fully booked. Because of  a no show, she was able to fit us in. The waitress was exceptional as well. They were both kind, patient and very helpful.While the Ritz Carlton San Francisco may fall under the category of a solid business hotel in a great location, it is lacking some of the \"bells and whistles\" that one is to expect from the RC brand. There is definitely room to grow."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 2,
        "review_days": 0.6018619934282581,
        "helpful_class": 2,
        "review_text": "DO NOT STAY HERE!! DO NOT VALET or even park a car here!! Cost me an EXTRA $458! No self parking was open and I was forced to valet my rental car. I was called at 8am the following morning by security telling me that my back window was broken out in the valet lot. I called PD and filed a report since there was \u201cno video surveillance\u201d and the hotel HR told me they were sorry and would take care of it. The rental car company took down all the hotels information and a month later I got a bill for $458! I told the rental company the hotel assumed responsibility since they told me verbally they would use their insurance and i literally had to give them my vehicle regardless of a choice for the night. The hotel NEVER responded. The rental company and I left over 15 messages for a manager on duty and emails with ZERO RESPONSE!! I have had to pay the EXTRA $458 to my stay and there\u2019s not even anyone willing to apologize or offer any help or compensation after they ASSURED me it would be taken care of since it was their fault. I have NEVER had such a terrible experience with a hotel or lack of guest consideration in all the places I\u2019ve traveled! ABSOLUTELY unbelievably terrible guest service and inconsiderate management that won\u2019t even contact me after months. I followed everything I was told to do to ensure I wouldn\u2019t be responsible for the $500 of damage that was out of my control and they told me it would be taken care of."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 45,
        "expertise": 0.003790923850506,
        "user_cities_visited": 50,
        "review_days": 0.400328587075575,
        "helpful_class": 0,
        "review_text": "We have been staying here for 2 weeks now out of our month long vacation.  We rented a condo here which is basically one of their 225 sq ft rooms.  This hotel does not have much 'going for it' other than the fact that its connected to the shopping mall.  We have come and gone a minimum of 3 times per day and have been greeted once only!  Their decorations are definately lacking and they have nothing festive for their guests.  The don't seem to care at all!  It's not the cleanest place...hallways are barely cleaned and always have garbage over flowing.  There was a shooting here as well while we have been here (mall on Christmas day when it was closed) then also heard more shootings.  Their fee's are an additional $25 per night for internet and of course pool use and fitness centre up from $15.  If I could get a refund on our last 2 weeks here, I would most definately go elsewhere to stay.  Although they say it has been updated, its dated, meaning not modern or contemporary.  Very noisy and loud!  Now that there is a brand new hotel being build right outside our window, we are woken up every morning at 7:30....wish we had known!!!This hotel thrives on airline pilots and attendants...they seem to like to cater to them rather than guests that are staying long term.  They seem to ignore us and leave it up to the condo owners.  Any issues are swept under the carpet and passed off.I would NOT recommend this hotel to my friends or family or strangers for that matter but I don't think they really care anyway."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.19277108433734902,
        "helpful_class": 0,
        "review_text": "We stayed at this place at 2 bed room suite. It was one of the best locations.  Beach is real close. Service is good. Only thing under par was is their breakfast. They didnt even have bread. If you dont care about breakfast then this is a nice place to stay. Another slight problem might be parking. But it is free for florida residents and if you book through their website."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.737677984665936,
        "helpful_class": 0,
        "review_text": "JULHAS AND ABDULLAHroom service clean, very good , they are very greatful and everyday same time clean my room. i enjoyed this hotel , swimming pool Nice and always clean and i recommended everyone To stay here."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 28,
        "expertise": 0.0033752337625220005,
        "user_cities_visited": 91,
        "review_days": 0.20646221248630803,
        "helpful_class": 1,
        "review_text": "I stayed at the Rouge Hotel on a weekend night this past fall when my husband and I were attending a party in DC.  I love Kimpton properties, so I was excited to try yet another one.We knew we were going to be checking in late after the party, so we called ahead of time to let the front desk staff know that we'd be arriving after midnight so they didn't give up our room.  When we arrived, the memo hadn't made it to the front desk and we were greeted with skepticism.  They asked to see my certificate of marriage bc I had booked through an app and my maiden name was still in the app (which we also told them ahead of time and they said would not be an issue),  and said that they might not have a room available.  Fortunately I had an electronic copy in my email.  After waiting for 15+ minutes, they gave us our room key and we headed upstairs.I used the key card to open the door, and low and behold...our room was occupied by two naked strangers asleep in bed.  I quietly shut the door and headed back downstairs, less than impressed.  The guy at the front desk didn't apologize, muttered some excuses that the room showed as clean and ready in his system, and gave us keys to a new room.  I was really disappointed with his apathy - he made no effort to apologize or right the wrong other than two breakfast tickets for the following morning.I tweeted about the surprise nudity, and the hotel manager offered us a free weekend night stay so we could \"give them another chance\".  When I received it in the mail, I noticed that it was only good for the next three weeks and only on a weekend night, one of which was the weekend of Thanksgiving so it was pretty much useless to us.  All in all, the customer service at this property ruined what could have been a perfectly good hotel experience.  I do not recommend staying here.  Also, I feel terrible for the naked couple that we walked in on that night - They didn't wake up, and they have no idea that two strangers were in their room.  So creepy!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.775465498357064,
        "helpful_class": 0,
        "review_text": "Lovely hotel with a fantastic location!Very friendly and helpful staff, large non-claustrophobic rooms with very comfortable beds!  Complimentary water, coffee and internet service!Couldn\u2019t ask for a better place to stay!Attached to a mall (with Nordstrom\u2019s) and right in the center of the city, you can walk to everything, tons of shopping and restaurants all within a few blocks, highly recommend this hotel!"
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 54,
        "expertise": 0.0012694762394230002,
        "user_cities_visited": 59,
        "review_days": 0.818181818181818,
        "helpful_class": 0,
        "review_text": "San Remo is a nice old-charm boutique hotel. We stayed 3 nights here. The hotel has a nice old colonial vibe to it. It is located in a nice place, just few blocks (5-7 min walk) away from Fisherman's Wharf. Rooms were quite small and there was no AC. Our room particularly had no window as well, so we had to open the ventilators which made it very noisy from the people in the corridor. They have nice refreshments near the reception. Washrooms were common, which was a downer, but it was well advertised like that - so we were aware of what we were getting into."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 35,
        "expertise": 0.0051997131192760004,
        "user_cities_visited": 135,
        "review_days": 0.0065717415115,
        "helpful_class": 0,
        "review_text": "Everything about my stay here was absolutely fabulous. Tony was very friendly when taking the reservation and a pleasure to meet in person. The room was very clean and had a great bay with sitting area which flooded the room with natural light and offered a nice partial view of the Golden Gate Bridge  as a bonus :)  Free parking was the main feature I was looking for on this visit to SF... I got much more with this stay! A good location, clean rooms, excellent service, everything you need within walking distance.I discovered my credit card was charged twice in error when I got home and when I called to inquire about it, I again received stellar service and the matter was corrected the same day.I would highly recommend a stay here for anyone who isn't looking for an over the top  luxury stay and likes to support small local business. I could not have been treated more kindly and will definitely be back again soon I hope!"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 48,
        "expertise": 0.0021090462004060002,
        "user_cities_visited": 260,
        "review_days": 0.262869660460021,
        "helpful_class": 0,
        "review_text": "Friendly staff great food, air conditioning and a comfy bed. What else do you really need?The hotel is in a prime location for sight seeing and near Khao San Road for food and drinks at night. I used the river boats several times to get about and there is a rock right at the back of the hotel.Certainly would stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.410186199342825,
        "helpful_class": 0,
        "review_text": "I booked this hotel for training I had in town. When I arrived I was greeted by Liz and she noticed I would be staying for a few days and the room I was in was a less than stellar room. She wanted me to be comfortable for my stay so she voluntarily upgraded my room for the duration of the stay. I have to say it really did make my stay here. Overall, I would stay here again based on the location from the training facility and where it sits in town."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 203,
        "expertise": 0.016315421677884002,
        "user_cities_visited": 97,
        "review_days": 0.10952902519167501,
        "helpful_class": 2,
        "review_text": "Stayed here for 6 nights earlier in July. I wish I had checked Tripadvisor before I booked my stay here. It is very easy to understand that this hotel is number 60 out of 82 hotels in Honolulu.Even as a SPG Platinum I felt that I was staying in a dingy and tired roadside motel. You are forced to pay a resort fee at about 30 USD per night. What in the world makes this hotel a resort? There is no beach, and the pool is small and filled with kids, no place for relaxing. The pool area is very small considering the number of rooms.- nearly 1200 rooms.Check in was slow, once we got to our room we were shocked. How can this hotel bear the Sheraton name? It does not appear that this hotel has been renovated since the 70s - when they built the tower. The view was great! That's the only positive I can say about the room. Housekeeping was spotty as well - they did not restock the toiletries fully on any morning. There was always something missing - shampoo, soap, etc. The wifi signal in my room was very spotty. I read somewhere that the whole hotel was due for demolition, I can understand why.I could hear snoaring and the tv from the room next door, poor isolation. The furnishings were 1970s, and the bed was absolutely not even close to the Sheraton Sweet Sleeper bed. No sockets close to the bed - just like any other old hotel. Slow elevators that took forever.The breakfast was okey - but utterly disgusting. Pigeons were feasting from the buffet every time they got the chance. The staff members tried to keep the pigeons away, but as soon as they got busy with other things the pigeons were back. In my country this would be considered a health hazard.The dinner buffet were nice as well, even though the food were supposed to have a different theme each nice we found most of the food to be the same on the two nights we visited. We also found out that two breakfast coupons could be exchanged to one dinner buffet. The dinner buffet was almost 50 dollars, PLUS tip and drinks.However, on our first night we went downstairs at 9:30 PM to get some food. We were informed that the kitchen were closed, and there were absolutely no food to be had. The bar was open, but they weren't serving food. I find that very strange....1200 rooms and absolutely no food to be had after 9PM??? As we were very tired after travelling for 24 hours we just settled for a Subway right outside the hotel entrance.The platinum/gold desk were never staffed. Having 1200 rooms, and two persons working at the front desk meant that there were long ques. Once I had to wait 20 minutes to change my room key (that wasn't working).  BTW - I could hear people complaining about the hotel several times when I passed the front desk.I will give one star for the nice room view, and one star for the nice restaurant/bell boy/beach service staff. The restaurant staff were really accomodating. So was the bell boy staff - they also kept parcels for me without any hassle. The hotel don't have any beach stand - but you can borrow chairs and towels by the pool and take to the beach. They will also give you a bottle of water and an apple - but only on certain times. Found these guys to be very accomodating. The other staff we encountered, at the front desk and housekeeping, were indifferent.For the rest of the hotel - zero stars.Location was good.Verditc: I wont stay here again in a million years! Take your money and go elsewhere :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.6883899233296821,
        "helpful_class": 0,
        "review_text": "Fantastic hotel & attentive staff. Ideal location, walkable from so many areas. Third year staying there & no regrets! The special rate for the weekend is an enticement, but the service & surroundings keep me coming back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.831872946330777,
        "helpful_class": 1,
        "review_text": "Staying here for a week with my family. Initially we loved the place, and were ok with the beach bar being closed although it mars what would be an excellent view. To cover the construction they've put up white wooded barriers (see photo bellow).I recommend canceling your reservation and/or not booking until the construction is complete. Every day during prime beach time from morning to evening they are using power tools to renovate the bar.It's high season on Waikiki right now and this should have been finished months ago (apparently there was a problem with the construction team not working during a hotel strike).Below, I've attached a picture of my mom \"enjoying\" the beach with noise canceling headphones on. We complained to the manager who just shrugged. C'mon, at least a $1 off coupon for your $18 drinks would have been a nice token.Other than that the rooms are fine, the locations is great. Could have been a truly world class experience.Also: expect to be up-charged every chance the hotel gets and don't trust the concierge (it's a separate company and not working for guests)."
    },
    {
        "user_review_posted": 253,
        "user_total_helpful_votes": 45,
        "expertise": 0.000753181833446,
        "user_cities_visited": 68,
        "review_days": 0.610076670317634,
        "helpful_class": 1,
        "review_text": "This hotel is in a perfect location. Located on the famous Lombard street it is within walking distance to the piers and lots of restaurants and activities. You can also get the market street and Westfield very easily.The rooms are a lovely size and very comfortable. They are cleaned well and daily. The cleaning staff come at a time that is convenient to you which is amazing.The front of house staff are all extremely friendly and helpful. They are always smiling. You also get free parking for the whole of your stay which is really great considering parking around San Francisco is hard to come by and expensive.I would highly recommend staying at this hotel!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 8,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "Hotels in San Francisco can be very expensive. The Orchard Hotel gives youluxury at an affordable rate close to Union Square.  Our king size room was very well done, super clean with turn down service."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "I have been going to this hotel for the past 3 summers for a convection.  This hotel needs to be updated. The lobby needs more light and lower the music The bathroom need to be gut and redone. . Also the shower needs  More Water Pressure.Next $25.00 for breakfast??  Also .there is no discount for parking if you are a guest.But overall the Hotel is a nice place close to all ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9950711938663741,
        "helpful_class": 0,
        "review_text": "I want to comment on the great service provide by team member name Izamarie, her carisma and excellence service, makes me feel confortable. It was a nice experience dealing with her professionalism and enthusiasm. Employees like her give the hotel a valuable result in the quality of customer service.The hotel facilities were amazing, clean and neat. I enjoyed the fitness centre. The walking distance to the beach was a great exercise. Nice amenities around the hotel area, great experience."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 15,
        "expertise": 0.0006178969436160001,
        "user_cities_visited": 35,
        "review_days": 0.49835706462212404,
        "helpful_class": 0,
        "review_text": "I guess I expected a little more from a Hilton property that is suppose to be so highly regarded.  Upon check-in the front desk personnel treated people more like a number than a guest.  Lots of shopping and food establishments nearby.  BART has a stop right across the street.  The lighting in the room left a little to be desired.  The WiFi was good!  As a Hilton rewards member, the Wifi was free.  It looked like others are required to pay."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 152,
        "expertise": 0.009113979918349,
        "user_cities_visited": 41,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "Check in was very smooth, comprehensive info given about the restaurants nearby, parking is free for 1 car, you need a room key to enter the building.  The room and bed is big and comfy.  It is one of the few quiet hotels in san francisco but stil walking distance to the palace of fine arts and lots of restaurants."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 88,
        "expertise": 0.002317113538563,
        "user_cities_visited": 54,
        "review_days": 0.25082146768893704,
        "helpful_class": 1,
        "review_text": "I spent several weeks here lately on business trips and the experience was somewhat mixed.Check-in/-out is usually quick and the staff very friendly.The rooms are a good size and you can have a wonderful view.Unfortunately, on the first night of my last stay, we had stronger winds and it was almost impossible to sleep due to the cracking and squeeking of the tower. I asked my colleagues and it seemed to have been the same, no matter what floor you were on.Another night, during that same stay, the room next to me became party central... not only were they really loud, no, the whole hallway reeked like alcohol! I asked the front desk to take care of it while I went out for dinner and luckily the group must have found a different place to party when I came back. Unfortunately they were back between 2 and 3 AM... but security again took care of it. Honestly, seeing these people check in with cases of PBR and liquor bottles under their arms, I would have hoped that the staff would have said something before the situation got so out of hand.Another thing that is sub par is the gym. There's a good selection of Life Fitness upright/recumbent bikes, treadmills and crosstrainers. But they are not in very good condition... for half the equipment, the TV signal is out, for most of the equipment, the touch screens are not responding anymore. For some, the hardware buttons must be stuck, so e.g. you set the level to 15 and it automatically dials it back to 0.Not something you'd expect from a Westin. I told the maintenance person in the gym in February and in March about it but so far nothing changed. Maybe this here helps?!Another small annoyance is the coffee bar in the lobby. I'd like to grab a yogurt or sandwich in the morning, pay and leave for work. Instead I have to watch the two \"baristas\" behind the counter take forever to make people their coffees... for the overpriced price I'm paying for these breakfast items, I'd at least expect a speedy check-out. I gave up several times after having to wait >10 minutes. You should be able to just pay for an item that doesn't require minutes of attention.But hey, other than that, I had a very pleasant stay! :-)"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 8,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 9,
        "review_days": 0.8346111719605691,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for 5 days it is very nice the staff are very nice and help full our room was great good size plenty of storage space and the view wasn't bad. We were near all the shop's cafes restaurants and bars. We also went to pearl harbour it was very moving. The next 7 days we went on the pride of america cruise ship around some of the Hawaiian islands it was our first cruise and it was great nice way to spend our 50th wedding anniversary. The last 3 days we went to Vegas and stayed at the luxor hotel that all so was great would highly recommend it."
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 29,
        "expertise": 0.000786427069958,
        "user_cities_visited": 54,
        "review_days": 0.516976998904709,
        "helpful_class": 0,
        "review_text": "I first came to this hotel on business in the 1990's.   Loved the location far enough from Michigan Avenue and busy streets, but right in middle of everything.  This was the first time visited since remodel this past year.  Miss the fireplace and parlor look, but still a great hotel.  Stayed for a week, wished I had more drawers and chair to read in.  I will go back, it has the friendliest staff that is not found in the mega hotels.   Everything changes.  They left the cow on the front!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6506024096385541,
        "helpful_class": 1,
        "review_text": "First rate location, close to the beach, the boardwalk and fabulous restaurants and eateries. Close to the action but far away enough from the main south beach area to get some great R and R. The staff are first rate and are exceptionally helpful and professional."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.0065717415115,
        "helpful_class": 2,
        "review_text": "I visited the State Plaza with two girlfriends over the weekend from Ottawa, Canada.  We were in Washington for a concert and wanted a place to stay close to DAR Constitution Hall.I agree with some of the reviews I read that the hotel is a little dated, but the cleanliness and outstanding service from the staff made the difference.  Every staff member we encountered from the bellman and front desk folks to the housekeepers and bartender were great.  Very friendly, helpful and accommodating.  Would definitely stay again if I ever find myself in Washington again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.057502738225629006,
        "helpful_class": 0,
        "review_text": "My husband and I stayed in this hotel over 20 years ago when we last visited DC. It was before the renovations, and the room was okay, but it was the location we paid for. This trip we came with our two boys ages 12 and 16 and we were impressed with more than just the location (which is perfect)! The room was HUGE, with 2 queen beds, a couch, chair, table with 2 more chairs, desk with another chair, dresser with big flat screen tv, a full kitchen and a very large closet/dressing room. Plenty of room for us to spread out after a long day of sight-seeing. The beds were super comfortable. The staff was amazing. Everyone was super friendly and helpful. The hotel's complementary bicycles made my 12 year old's day. The only real complaint I have was that none of us (including my 6'4\": husband) could reach the toilet paper without standing up! I would suggest if you are in a wheelchair that you request a ground floor room as the elevator is tiny."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 29,
        "expertise": 0.0044313461682200005,
        "user_cities_visited": 51,
        "review_days": 0.23165388828039402,
        "helpful_class": 1,
        "review_text": "Decent price for the location. Only the road separates this hotel from the beach, unfortunately the road is very noisy. Also there are some spectacular unobstructed views of Diamond Head and a large park east of the hotel. Pool area was not great, next to a restaurant and the check in desk but with the beach just steps away who wants to sit at the pool anyway. When we booked they offered free breakfast but when we wandered around lost the next morning they told us that they did away with that. I explained to them that was one one of the reasons I booked this hotel and they suddenly provided me with $60 worth of vouchers for the onsite restaurant which was probably worth more than the free breakfast they had been serving. Rooms are average, we didn't spend a lot of time there. The TV was horrible, kept cutting out and freezing up. Wasn't planning on watching much TV anyway but it was frustrating when trying to watch the local news. Ended up watching the news on my laptop, wifi seemed to work just fine. Guests get free DVD rentals which was nice since the TV reception was awful, the selection was good with many new releases. Even though the hotel is at the end of the \"strip\" we had no problem with traffic, only a couple turns and in no time we would be on the H1. We would definitely stay here again for the location and the price."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.12048192771084301,
        "helpful_class": 0,
        "review_text": "This hotel ticked all the boxes for us. Great location walking distance to Lincoln road shopping and restaurants, there is also a bike rental and your shop around the corner. The rooms are clean, comfortable and nicely presented. Had a really good stay here and would definitely choose this hotel again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.427710843373493,
        "helpful_class": 0,
        "review_text": "I am currently living in this hotel now. Unfortunately the heater is broken and it is like 64 F/ 17 C inside the room I am staying. When I called the receptionist, he told me that it is a know issue and they couldn't fix it now. The only thing they can do is to provide a small portable heater and extra wallet. :("
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.484118291347207,
        "helpful_class": 0,
        "review_text": "We have been timeshare owners for over 20 yrs and Polo is one of the best! I would really like to recognize Nellie Brezden. Nellie was like an old friend and picked up on our interests and guided us to make the best of our vacation. She was kind and considerate and listened to what we wanted and needed. She provided the BEST customer experience we have EVER had anywhere and deserves to be recognized for it. I really hope you do that for us."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 8,
        "review_days": 0.9309967141292441,
        "helpful_class": 0,
        "review_text": "Lovely one bedroom apartment with balcony.  Right on the strip close walk everything.  Next to planet Hollywood Clean, Spacey and Quite.   Little convenience shop right in the complex.  No Casino at building which makes it\u2019s nice and quite.  Staff are friendly and helpful"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 15,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 17,
        "review_days": 0.42004381161007603,
        "helpful_class": 0,
        "review_text": "I stayed here a couple weeks ago on a winter getaway vacation from NYC.  I've stayed at this property previously and were excited to return on this visit.  Although we experienced two hiccups, they were minor and were dealt with largely to my satisfaction.  I booked my stay through the hotel's website and selected two optional packages: 1) 3PM Late Check Out, and 2) \"Sweet Tooth & Bubbles\" package.  Upon our arrival, I received a \"Two Level Terrace Loft,\" accessible through the property's courtyard, pool area (which I did book and pay for in advance).  Our room did not have the \"Sweet Tooth & Bubbles\" package ready upon our arrival.  I mentioned it to the front desk, which dispatched a bottle of champagne soon enough.I still missed out on the chocolate covered strawberries that were supposed to accompany the champagne though; it was never delivered.  Inasmuch as it would've been nice to simply have received what I had ordered and payed for at my booking, since I didn't mention this oversight, I won't hold it against the property.  Just be aware though that this may happen and you may have to be more vocal than I cared to be at the time in order to ensure that you get what you pay for.At checkout, the front desk personnel attempted to bill me for the late checkout (at 3:00 pm), but I did then mention that it was something already paid for at my booking.  In the end, it was not added to my bill at check-out since I had already paid for it at my booking.  Again and although an oversight on the property's part, the front desk did right by not insisting that I pay anything additional for checking-out late.Otherwise, though, the property was as we remembered it: accommodating, convenient, clean, and much better than its nearby competition.My room was a duplex with a living area and full bathroom downstairs and a king sized bed and full bathroom upstairs.  The space overall was amazing.  For the price and location, the duplex accommodations were most awesome!The property remains my go-to for my twice yearly visits to the area, but I hope there's better integration of order fulfillment to minimize the hiccups I experienced.  Don't be dissuaded by that though as I still believe the property offers accommodations and service well above and beyond the other South Beach options.I'll return soon enough!"
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 27,
        "expertise": 0.00109225229712,
        "user_cities_visited": 114,
        "review_days": 0.11500547645125901,
        "helpful_class": 0,
        "review_text": "This hotel is geared more toward business travelers. I have stayed here and the Hilton union square, and if it's given a choice I would stay here at parc 55. The rooms just seems to be a touch on the better side of quality. The staff is well attentive and its location is centrally located close to a lot of shopping mall across the street and union square is with in 2 blocks. Bart station is very close. All around good quality for what you pay. I would recommend this hotel if you are looking for a good amount of comfort with prose proximity of union square. Ask for a high room facing the bay. You actually can't get a bad view unless you are on a lower floor."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 29,
        "expertise": 0.0014368286463610001,
        "user_cities_visited": 33,
        "review_days": 0.713033953997809,
        "helpful_class": 1,
        "review_text": "The Handerly is one of the older \"boutique\" hotels that are common in the Union Square area. If you're staying here, it's most likely because of the location rather than searching out this specific hotel.The hotel is well maintained and has a nice (though small) outdoor pool area.The double rooms are small and the bathrooms require backing into the shower in order to get out of the room. The staff are quite friendly and eager to try to help when needed.A group of us stayed here in July and one of the rooms (702) was blisteringly hot. Entering the room felt like walking into a sauna. The other rooms were sufficiently air conditioned and quite comfortable to be in, but it was difficult to not break out in a sweat just sitting in 702. So don't get room 702. We asked the front desk to have someone look at it and they did but they said that nothing could be done and the AC was working fine. I don't disagree that the AC was blowing air out of it, but the sweat on the workers brow after spending 5 minutes in the room was telling. They ended up putting a fan in the room which helped a bit but was a bit disappointing."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.331872946330777,
        "helpful_class": 0,
        "review_text": "Consider asking for a remodeled room otherwise be unhappy..rooms are old and most things need replacing..."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 9,
        "review_days": 0.521358159912376,
        "helpful_class": 1,
        "review_text": "Guys, i have been raving in Bangkok since last 5 years for official purpose, and i tell you this is the best i have ever stayed in Sukhumvit near Asok BTS last month. I loved the location, the Egyptian pure cotton bed sheet and pillow, the Dream room with decent size, the bathroom toiletries and rest goes on. The front desk was super helpful, nice and always smiling. Not forget to mention the breakfast was delicious with good spread out. This time somehow, my agent was unable to make my bookings with breakfast as he claims he couldnt find one with the BF option on there website and also adjusted us to the premier room. So, well then, i am back on 22nd Aug this time for 6 days with my wife. I am sure you guys would exceed my expectations again.."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 27,
        "expertise": 0.0025648127506540004,
        "user_cities_visited": 13,
        "review_days": 0.512595837897042,
        "helpful_class": 0,
        "review_text": "I believe we have stayed at the Washington Plaza at least 5 times prior to this trip.  We continue to return as the rooms are clean, comfortable and quiet.  The best, is a summer visit when the pool is open (9am to 9pm).  The pool staff, from the female lifeguard from Ukraine (wonderful woman, sadly I do not know her name) to the bar staff Sharda and Raul are professional and personable. I cannot say enough about these folks.  It is unusual to encounter staff of their quality. I truly have no negatives to offer about this hotel.  Will definitely make a return stay."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 22,
        "expertise": 0.0020694143264720004,
        "user_cities_visited": 85,
        "review_days": 0.747535596933187,
        "helpful_class": 0,
        "review_text": "I have stayed here for 2 nights. It was amazing from the arrival until departure. The location is the best but room is very nice and comfortable. The staff is very friendly especially Khun Am at reception counter.Highly recommend this hotel for everyone."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.21412924424972601,
        "helpful_class": 0,
        "review_text": "\u53bb\u5e74\u306e\u5e74\u672b\u306b\u5bbf\u6cca\u3057\u307e\u3057\u305f :)\u90e8\u5c4b\u3082\u666f\u8272\u3082\u3068\u3066\u3082\u304d\u308c\u3044\u3067\u3001\u30db\u30c6\u30eb\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u3005\u3082\u89aa\u5207\u3067\u3057\u305f\uff01\u307e\u305f\u884c\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059 :)We stayed here last year. It's so beautiful and so fantastic! There is Honolulu coffee shop, I went to there twice during stayed. I wanna go again :)"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.8023001095290251,
        "helpful_class": 1,
        "review_text": "The breakfast area and pool were on a restricted, guest-only floor that looked like an outdoor atrium. This made for a wonderfully warm and exclusive area. It was the closest I came to feeling like I was on a cruise without being on a ship!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 24,
        "review_days": 0.870755750273822,
        "helpful_class": 0,
        "review_text": "Had a great experience during my stay at the hotel with great house keeping staff Dan Bahadur and Ronnie and Supervisor Raju Kumar. Very polite staff and understand the hospitality business.Would recommend this hotel to othersThanks"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 28,
        "expertise": 0.00377358490566,
        "user_cities_visited": 67,
        "review_days": 0.133077765607886,
        "helpful_class": 0,
        "review_text": "We had two rooms connected last summer.  Great location and good service.  However, the concierge was often busy or out, I believe it was a busy weekend.I was nicely surprised to discover that the service(valet parking or cleaning) doesn't accept tips.Wifi didn't always work or was too slow.Breakfats was ok but nothing special.Bar was nice but too dark."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7710843373493971,
        "helpful_class": 0,
        "review_text": "Staff was very friendly, hotel is nice but our room was very small. We were there for a Birthday & Anniversary celebration and they really went above and beyond to making our stay special.  Shoreline is conveniently located, walking distance to everything from the beach, dining, shopping & night life!  In the six days that we stayed here, we ate at the restaurant downstairs and was very happy with all our meals, if you love a Bloody Mary, it's a must have there!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 9,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 7,
        "review_days": 0.26451259583789705,
        "helpful_class": 1,
        "review_text": "We stayed here for two nights, quick check in. Very friendly and helpfull staff.Rooms clean, bed comfortable.Would definitely stop here again.Union square five blocks away.Free wifi. Iron & ironing board in room, also safe, coffee making facilities."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 20,
        "expertise": 0.004111317396581,
        "user_cities_visited": 14,
        "review_days": 0.6046002190580501,
        "helpful_class": 1,
        "review_text": "We stayed here for 4 nights in January and found this hotel to be fantastic. We were given our room on arrival and once we entered found that someone had been smoking cannabis on the floor which had make our room stink so we rang reception who moved us immediately to another floor. The room was spacious and very clean. Was a close walk to most things and only a $12 Uber ride to fisherman\u2019s wharf. We did not eat at the hotel at all but the little cafe next door is great for a light breakfast. We will stay here without hesitation again!!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 8,
        "expertise": 0.001383478046834,
        "user_cities_visited": 14,
        "review_days": 0.6960569550930991,
        "helpful_class": 0,
        "review_text": "We stayed at the Embassy Suites in DC at Chevy Chase for a weekend while visiting colleges. First let me say I chose the hotel for the very reasonable price and the location (in a mall!!). For the price, this is a good value. The three stars is for cleanliness. The all-suite rooms have a wood laminate flooring with a carpet in the seating area and in the bedroom. Our carpets needed to be vacuumed. There was a greasy hand print on the glass covering the armoire. There was a small amount of mold in the grout in the bathroom and for some reason there were fruit flies in the room. We are exercise people and the workout room had 3 treadmills- only one worked well. There is an indoor pool that is very nice- not quite large enough for lap swimming but nice nonetheless.The good: The free breakfast was fantastic! Made to order omelettes (including egg-white omelettes) fresh pancakes, bacon, sausage, grits, Greek yogurt, bananas, apples, cereal.... you get the idea. On the weekends the line can get long, so get there by 9 if you don\u2019t want to wait.  Since the hotel is in a mall we took advantage of the Cheekecake Factory and had a late night piece of Cheesecake one night. The mall has H&M and a few other stores but across the street are higher end stores and a movie theater.The location for our purposes was fine.  We didn\u2019t do any touring however and were just visiting universities. We used ride-shares to get around but there is public transport close by and the hotel staff seemed very helpful.Overall we would probably stay here again for the convenience and we\u2019ll hope it\u2019s cleaner and the treadmills are repaired."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 35,
        "expertise": 0.0035836103795170004,
        "user_cities_visited": 16,
        "review_days": 0.383899233296823,
        "helpful_class": 1,
        "review_text": "We are first timers to this resort/hotel.  We spent 3 nights in the Moorea rooms which we booked directly through their website.  We got very good rates for the time/season albeit \"non refundable\"  which was clear and \"fair enough\".  These are one bedroom suites.  We were surprised with the amount of room we had when we entered.  Rooms were clean, modern and well maintained.  The kitchenette lacked a stove but there is a fridge, (no freezer), microwave, coffee pot, garbarator, iron (and board), hair dyer, two TVs, closets etc. etc.There is no housekeeping except for a fee, unless you stay a week.  We did not find this a problem and actually enjoyed not cleaning up for the maid!!  All staff were friendly and helpful, no hands out and palms up.  Concierge staff were very helpful, but a small line up at times.  Will stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.7672508214676891,
        "helpful_class": 1,
        "review_text": "\u30aa\u30f3\u30b6\u30d3\u30fc\u30c1\u306e\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u6d77\u304c\u597d\u304d\u306a\u4eba\u306b\u306f\u30d9\u30b9\u30c8\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u3002 \u30b8\u30e3\u30b0\u30b8\u30fc\u304c3\u3064\u3082\u3042\u308a\u3001\u30d7\u30fc\u30eb\u3082\u5927\u304d\u304f\u6c34\u6e29\u3082\u3061\u3087\u3046\u3069\u826f\u304f\u3068\u3066\u3082\u6c17\u6301\u3061\u3044\u3044\u3067\u3059\u3002\u591c\u306f\u30e9\u30a4\u30d6\u30df\u30e5\u30fc\u30b8\u30c3\u30af\u3082\u697d\u3057\u3081\u3001\u30ea\u30be\u30fc\u30c8\u6c17\u5206\u304c\u5473\u308f\u3048\u307e\u3059\u3002 \u30d3\u30fc\u30c1\u30a6\u30a9\u30fc\u30af\u3084\u30ab\u30e9\u30ab\u30a6\u30a2\u901a\u308a\u306b\u8fd1\u304f\u30ec\u30b9\u30c8\u30e9\u30f3\u3084\u304a\u8cb7\u3044\u7269\u306b\u3082\u3068\u3066\u3082\u4fbf\u5229\u3067\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u3082\u3068\u3066\u3082\u89aa\u5207\u3067\u3001\u30a2\u30ed\u30cf\u30b9\u30d4\u30ea\u30c3\u30c8\u3092\u611f\u3058\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002 \u6ede\u5728\u4e2d\u306b\u554f\u984c\u304c\u3042\u3063\u305f\u5834\u5408\u3067\u3082\u901f\u3084\u304b\u306b\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u5efa\u7269\u306f\u591a\u5c11\u53e4\u3055\u3092\u611f\u3058\u307e\u3059\u304c\u3001\u304a\u6383\u9664\u7b49\u30cf\u30a6\u30b9\u30ad\u30fc\u30d4\u30f3\u30b0\u3082\u30ad\u30c1\u30f3\u3068\u3057\u305f\u5370\u8c61\u3092\u53d7\u3051\u307e\u3059\u3002\u662f\u975e\u307e\u305f\u6a5f\u4f1a\u304c\u3042\u3063\u305f\u3089\u6cca\u307e\u308a\u305f\u3044\u30db\u30c6\u30eb\u3067\u3059\u3002Second time to stay at Outrigger Reef in four years. On the beach location and a nice sized swimming pool with 3 jacuzzis. Great ocean and sunset view from the room depending on where your room is. Short walk to great restaurants and shopping.Live music every night that you can enjoy even from your room or pool area!  Self laundry room is very convenient for the guests to use.My heartfelt Mahalo to Stanley, Guest Service Manager, for all his kind assistance.  It made our vacation very memorable and special.Great aloha sprit and friendly staff throughout the hotel.Will definitely return again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.297371303395399,
        "helpful_class": 0,
        "review_text": "Amazing experience from the moment we walked up to the check in counter and was greeted by Heather who was absolutely perfect! Let us check in an hot early and allowed us to do a last minute upgrade to the deluxe King... ON THE 17TH FLOOR. TopFloor of the hotel. Talk about a view! Gorgeous. The only downfall is the surroundings of homeless people, specially at night."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 52,
        "expertise": 0.008905912580192,
        "user_cities_visited": 43,
        "review_days": 0.6856516976998901,
        "helpful_class": 1,
        "review_text": "What more can I say? The service was impeccable, the room was excellent and the location is unbeatable!Stayed for 3 nights in May of 2018. Although we\u2019ve visited Seattle several times, this was our first stay at the Paramount. Noticed the great reviews online, so we gave it a a try. The rate was extremely competitive, and the reservation process was easy and efficient.The lobby won\u2019t \u201cwow\u201d you like some of the larger hotels in Seattle\u2019s downtown, but don\u2019t let this fool you. The service was consistently excellent, from the front desk to the bell staff and housekeeping. The room was immaculate and very comfortable for our group of 3.  Some of the little things that can make or break a stay\u2014minimal waits for the elevator, staff was extremely responsive with special requests, and staff always greeted you with a smile upon arrival or departure.We would most definitely stay at the Paramount again, and we\u2019ve already recommended it to friends and family. Give it a try if you\u2019re looking for superior accommodations for a reasonable rate."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 33,
        "expertise": 0.009313887753048,
        "user_cities_visited": 241,
        "review_days": 0.130887185104052,
        "helpful_class": 1,
        "review_text": "The Silver Cloud is a perfect hotel if you want to get outside the busy downtown area but still be minutes away. It is located right next to Seattle University, which is a beautiful, small private college.The hotel rooms are nicely appointed with big windows and microwave ovens and refrigerators but the rooms are a bit cramped.The lobby is spacious and the restaurant on the premises is very good. We tried it for happy hour and for dinner.The hotel staff is friendly and the hotel offers a shuttle to three downtown locations (their website implies that the shuttle will take you where you like, but that is not accurate). There are complimentary laundry facilities on each floor, which is great for longer stays.On the negative side, the location is not in walking distance to a lot of restaurants or entertainment venues. Even with the shuttle, we rented a car for one day at the nearby Enterprise since we wanted to explore areas outside of downtown. Parking at the hotel is not cheap. There are both a market and drugstore one block from the hotel and a Trader Joe's is about eight blocks away."
    },
    {
        "user_review_posted": 368,
        "user_total_helpful_votes": 590,
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        "review_days": 0.558598028477546,
        "helpful_class": 1,
        "review_text": "The Hay Adams Hotel provided an intimate setting with great tradition and wonderful Ambiance.Service was exceptional and the rooms with a most historical \u201cfeel\u201d.   While a costly hotel experience, this choice was perfect for a major and happy family event.    At times when costs are not the top priority, the Hay Adams can provide a most memorable time and stay.  The location, quite proximate to the White House, is a unique and terrific.   Suggest going to the penthouse event rooms for a remarkable view of Washington and very particularly the White House.Highly recommend for those willing to pay a premium for an outstanding boutique feeling hotel."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 6,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 16,
        "review_days": 0.6456736035049281,
        "helpful_class": 0,
        "review_text": "I had wanted to stay here for years and we finally booked for March.  It exceeded all expectations and we couldn't have loved it more.  Our room had a balcony and the view was spectacular.  We added the beach club access, which was well worth it.  Delicious breakfast options (we loved the oatmeal) and nice to go down for happy hour too.  The location can't be beat.  We are already planning out next trip and can't wait to come back."
    },
    {
        "user_review_posted": 178,
        "user_total_helpful_votes": 45,
        "expertise": 0.001117024771666,
        "user_cities_visited": 187,
        "review_days": 0.41292442497261705,
        "helpful_class": 0,
        "review_text": "All of the reviews that mention the road noise are correct...and on the windy weekend we stayed here, the howling wind rattling the windows made it even noisier.  And yet...it's a charming hotel in a great location...at a reasonable (for Waikiki) price.I slept with ear plugs in every night and slept great.  I enjoyed the coffee in my room--and in the lobby--in the morning and the free mai tai's during happy hour.  I heard the pool was ice cold but I'm not a swimmer, so I didn't care...and if you are, Waikiki is a short walk away.Staff is friendly and helpful.  The rooms are small but include a refrigerator and a coffee maker...and a comfortable bed.  Bathrooms smaller yet, but big enough.  You're not here to stay in the room:  go out and explore!Yes, you have to walk up stairs to get to the lobby--but there is cheerful assistance with your luggage.The facility is a bit tired, dated, old...but hey, so am I.  And, I look forward to coming back."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 15,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 27,
        "review_days": 0.453450164293537,
        "helpful_class": 0,
        "review_text": "Loved this place! Its so different! The room was fabulous - very comfy beds with microwave, fridge and all the usual stuff - decor really cool... the lobby, yard/garden and games room are the highlight. You'd just want to hang out down there.... unfortunately i was here when weather wasnt great so couldnt sit out in the evening. If i am back in San Fran i am def staying here .... only down-side is the bar stopped serving at 8.30pm! Not good...."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.313800657174151,
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        "review_text": "My wife and I stayed here two days before our cruise. We booked an oceanfront room which was worth it. The view was priceless. Overall nice experience and a good value for pricey Miami beach. We had drinks at the pool bar and hung out at the beach most of the time. Will come back!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.157174151150054,
        "helpful_class": 0,
        "review_text": "We stayed here for the 2015 Chicago Marathon and were more than satisfied. The hotel was well prepared and even had Bananas, energy bars and other snacks ready for the runners on race day. The free bottled water on each floor was also incredibly valuable to us for our entire stay. Sounds like a small thing, but it was very convenient.We arrived early and there was a room ready for us. Very clean, average size for a downtown hotel with a fairly comfortable pull out chair/sofa. TV was kind of sketchy, but there was a microwave, sink, fridge and a K-cup coffee maker. All of which were used alot!Location was less than a 5 minute walk from the blue line train. 15 minute walk from the Marathon start line and finish line. Very centrally located in downtown.Very happy with the hotel and will be back for sure if ever in Chicago.PS - this review is legit. I'm a real person!"
    },
    {
        "user_review_posted": 200,
        "user_total_helpful_votes": 161,
        "expertise": 0.003797859428445,
        "user_cities_visited": 669,
        "review_days": 0.8488499452354871,
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        "review_text": "My experience with Hilton Hotels started with Istanbul Hilton which was a replacement for the Pera Palace where people like Agatha Christie stayed or Papa, Ernest Hemingway, Later, I lived next to Berlin Hilton with the same Roof Bar as in Istanbul. But the times, they are a changin'. They would not allow women unaccompanied by a man to enter the holy premises. Unfortunately, one of the women who wished to have a whiskey there was not a hooker but a German minister. Adieu Roof Bar.Chicago Hilton has made the transition to modern times much better. No bell boyz, no bell captain. It has become a modern congress venue with much fewer rooms than built initially. In the lobby, most workplaces at the reception were always empty because most people would register online and also check out online.I felt very comfortable that nobody asked me about my luggage although my outfit would never be accepted in Berlin Hilton or Istanbul Hilton. I looked like a poor backpacker because my fancy stuff had been lost somewhere in the skies between Europe and USA. But even looking like a wealthy clochard, I did not notice any atrocities like once in a hotel in Germany when I had forgotten my tie. I think, Hotel Atlantik in Hamburg still requires a proper jacket even if you just put it on the chair next while eating.However, they will treat you very kindly like ages ago when you looked wealthy. Chicago Hilton is somewhat in downtown, the hop on hop off buses will stop here before entering the Grant Park. You are near the MCA Museum of Contemporary Art. Bus #3 will take you to Trump Tower in 15 mnutes. Dining was not cheap but did not cost much more than in bars nearby. Just 500 m away, I had one of my most expensive dinners.You will pay a fortune for parking your car and having fast Internet. I think, you will find hotels in the vicinity where parking plus Internet would suffice for a room.I tend to hate ***** hotels because they make a fuss about serving you. Chicago Hilton does not.  So, it is a good alternative to my favourite hotel class with 1.000 stars shining on your sleeping bag."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 10,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 15,
        "review_days": 0.423877327491785,
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        "review_text": "My wife and I had a weekend stay in San Francisco and we chose the Marriott Marquis because of its location and because I'm a Marriott rewards member. We couldn't be happier with our stay. We got a complimentary room upgrade, the gym was amazing, my wife loved the spa and the bar on the top floor was breathtaking. Would recommend to anyone spending time in San Fran."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 14,
        "expertise": 0.0026084078119820004,
        "user_cities_visited": 53,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "As part of a timeshare property, you are offered to sit through a \"breakfast presentation\" where they pitch their timeshare program.  I've never been to one of these presentations before, so I thought I'd go ahead and do it.  My impression was that they could have done a better job at trying to win my business.  The breakfast offered was pretty poor.  Eggs, bacon, and potatoes.  That's it.  And the presentation rooms felt like I was sitting in a room somewhere in the Ukraine.  They pitched large rooms with full kitchens and separate bedrooms, but in The Donatello no such room exists.  They even admitted The Donatello was not their typical timeshare property.  Aside from that, the hotel room was larger than most hotel rooms, and had a wet bar, microwave, and mini-fridge.  When the bathtub drain clogged, they were quick to send up maintenance.  Nice place to stay near Union Square, but I wouldn't bother with the timeshare presentation."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 5,
        "review_days": 0.37623220153340603,
        "helpful_class": 0,
        "review_text": "Have been to Las Vegas many times over the years, both the strip and downtown but my (first) stay at the Four Queens (10th - 17th November 2016) is the best hotel experience I have ever had. The staff were excellent, the room was roomy and comfortable, Magnolias and the Chicago Brewery Co were both top notch.I WILL return next year. Those of you who are visiting Las Vegas for the first time stay at the Four Queens and (in my opinion) you will visit Las Vegas again."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 22,
        "expertise": 0.0016406104445560001,
        "user_cities_visited": 22,
        "review_days": 0.048740416210295005,
        "helpful_class": 1,
        "review_text": "I spent 20 straight nights at this hotel and enjoyed it. This was my forth or fifth time at the hotel and I would consider it again for a extended stay.The Good: The staff is outstanding, the hotel is clean, the drinks are free (tip the staff people!), the hotel restaurant is great, the room is big, the elevators are quick, the breakfast is free and huge, they offer fast internet, they offer the USA Today and WSJ, and the location is good.The Bad(ish): The rooms are a bit dated and some wear is noticed, nothing major. Also, to get to the hotel room you will have to take 2 elevators. I actually like this as it adds to security but some people are turned off by it.The hotel does offer \"Premium Rooms\" theses rooms are the same room as the others with the exception of a Keurig and access to a vending machine. It is a nice touch and you get 10 vends from the vending machine a day so you can stock up on bottles of water and M&M's."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 10,
        "review_days": 0.059145673603504006,
        "helpful_class": 0,
        "review_text": "We stayed here in our final days in America. Defiantly get the bay side view as we didn't and got to look at a building the whole stay. The wharf isn't far from the hotel which was great to walk along at night.Lots of funky bars and restaurants close by for breakfast or drinks at night. Hotel was clean and big. Staff was amazing!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 21,
        "expertise": 0.0022606611599930004,
        "user_cities_visited": 14,
        "review_days": 0.651150054764512,
        "helpful_class": 0,
        "review_text": "There is nothing to fault here and have stayed many times. Rooms, pool, dining and staff are all of a high standard. The rooftop bar is stunning but get there early to witness the spectacular sunsets."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.33789704271631904,
        "helpful_class": 0,
        "review_text": "Except for t he hard mattress and the spots on the bathrobe it was an excellent stay. The tuktuk shuttle service was very helpful and service was there for all every time, even in the middle of the night when our delayed baggage arrived from airport."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 7,
        "expertise": 0.000951671631909,
        "user_cities_visited": 13,
        "review_days": 0.492332968236582,
        "helpful_class": 0,
        "review_text": "The Outrigger made our first trip to Hawaii amazing.  We stayed Oceanfront on the 8th floor and really enjoyed the views from the balcony. Our last night we ordered Hula Pie (you must try this) from room service and ate in the balcony listening to the waves. I didn't want to leave!Pro:-comfortable beds with lots of pillows-staff is amazing and always greets you with a smile. Housekeeping is great as are the valet guys.-pool area was well maintained, we never had problems getting chairs-The beach was nice and the water bright blue water. It's pretty shallow for a long way, perfect for kids. There are lots of surfers which is fun to watch. They are pretty far out so they don't interfere with swimmers.-great location... not only can you walk out to the beach, but many restaurant choices and upscale shopping are right there-A short distance from Hanauma Bay, Pearl Harbor.-About an 1.5 hours to North ShoreCon:-can be loud at night from the restaurants if you open the doors to the balcony-elevators can be slow and crowded at certain time-to rent beach chairs and umbrella $62 a day-only parking is valet at $35 a day-TV channel choices where limited, but who needs TV when you're in Hawaii-I didn't like the catamarans that parked in the beach right in front of the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.66538882803943,
        "helpful_class": 1,
        "review_text": "We received an offer to stay at this vacation hotel, we have another time share with Marriott.  The hotel interior is cheaply made, the sales person was very pushy, the hotel charged us more than the agreed amount (we found out after getting our credit card statement), and the information gathered by the sales force was left out on a desk so a custodian could steal our credit card info and buy a phone in Guatemala.  If you want to spend almost as much time straightening out the mess they cause as your vacation time there, well then be sure to go."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6270536692223441,
        "helpful_class": 1,
        "review_text": "Fast check in, clean room, attached restaurant is worth checking out. I usually stay here when I visit SF.Liz at the front was super helpful in getting me checked in early after landing from a long flight."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 61,
        "expertise": 0.0020672287451880002,
        "user_cities_visited": 69,
        "review_days": 0.6396495071193861,
        "helpful_class": 1,
        "review_text": "I booked here for a work trip noting the accessible location and expecting Marriott quality service. Upon checking in I was informed that the only room available was a room with two double beds for six nights.  Despite indicating that I had requested a single bed room, the staff explained that the room was not available (I was checking in at 9pm) and that I would have to wait two nights for a new room.I explained that I was traveling for work and that I did not want to re-pack after two nights given my hectic business schedule.Two days later I received a frantic and condescending voice mail explaining that housekeeping still saw my belongings in the room and that they 'had tried to reach me ALL DAY\" (caps for emphasis on the voice mail.)This 7pm phone call, however, was the first I had heard from them. Given that I left the room at 6am for meetings, I was CERTAIN they would have left a voicemail. HOWEVER, there was absolutely NO voicemail or any indication that (as emphasized by the staff leaving the voicemail) they had been trying to contact me ALL DAY. Instead there was no indication whatsoever that the staff had tried at any point to contact me.  When I called the front desk, they merely said that, to clarify, when housekeeping went into my room there was luggage.  TO ME, luggage in the room does not indicate any effort to communicate with me until 7pm when I received the first effort to communicate via my cell phone to  let me know that the room (mind you that I had booked!!!) was no longer available (mind you, that I said I didn't want, despite being disappointed and expecting more from the Marriott)OVERALL. AWFUL COMMUNICATION and SERVICE. fine facilities. disappointing pool space (the hot tub is slippery and uncomfortable) and overpriced resort fee is included for \"internet\" and an 8am fitness class. Disappointing. I recommend booking somewhere else."
    },
    {
        "user_review_posted": 801,
        "user_total_helpful_votes": 142,
        "expertise": 0.000750330981781,
        "user_cities_visited": 123,
        "review_days": 0.6610076670317631,
        "helpful_class": 0,
        "review_text": "Nikko is an excellent hotel. Front desk service is fine, but housekeeping is excellent both in terms of cleaning and turn down. The rooms are very nicely appointed, well insulated from adjacent rooms in terms of noise, and well sized. The one complaint would be that our room had a sliding bathroom door and it didn't full close, leaving about a 2 inch opening even when \"closed.\""
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.426615553121577,
        "helpful_class": 0,
        "review_text": "ne of  the worst hotel actually I am typing this review while I am still in the hotel after one night, the 1st night as soon as we arrived we discovered that we have to park the car across the street because they don't have parking, followed by front desk try to sell us anything and everything to upgrade our room which we refused, as soon as we went to our room we find that there is blood spots on our bed sheets, try to call housekeeping for hour no one answer, we give up went to sleep at 2:30 am in the morning they walk us up with a false fire alarm, everyone in the hotel was running with there PJ's, they hotel never even offer any apology. We requested a roll up bed and it was denied claiming that this is against fire code even we have the space for it. I will never be back and I would not recommend this hotel to anyone"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.40251916757940803,
        "helpful_class": 0,
        "review_text": "We arrived at around 2pm on Dec. 31st to rest and prepare for a night celebrating the new year at a D.C. Restaurant nearby. Our room was ready and the gentleman at the counter was very polite and very accommodating. As well as the bell man who welcomed us outside and carry our luggage to our room was friendly and very relaxed and made us feel at ease and ready to prepare to an evening celebrating. Our room was in the 5th floor and facing M street but was very quiet. The room was also spacious, spotless and modern look, as I understand they have been remodeled not too long ago, and have a Fairmont feeling of grandeur and modern elegance at the same time. We had gotten a great fare for the evening and felt that it was totally well worth it. They are still going thru some more remodeling, at the Lobby area, but it truly didn't affect our stay in any way. We would definitely stay there and would recommend to friends and family."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 11,
        "expertise": 0.001507962779065,
        "user_cities_visited": 18,
        "review_days": 0.7573932092004381,
        "helpful_class": 0,
        "review_text": "The Public is New York at its best.  It has style, intelligent design, straightforward amenities, and lots of fun.  The rooms are small but very efficient, and there are a lot of amenities in the hotel\u2014a great restaurant, bar, rooftop bar, training center, quick-stop food location for a healthy breakfast or lunch.  The rates are reasonable."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 138,
        "expertise": 0.010872887962767001,
        "user_cities_visited": 21,
        "review_days": 0.28039430449069,
        "helpful_class": 0,
        "review_text": "Trump Chicago is the nicest hotel I have ever stayed in. Everything was immaculate, high end and simply amazing. I thought the food at 16 seemed very expensive-that is until I tasted it-worth every penny and more, The views are just amazing...as is the friendly, gracious 5-star service.I will stay at Trump Chicago each and every time I visit \"The Windy City\" in the future."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 17,
        "expertise": 0.010206333443672002,
        "user_cities_visited": 5,
        "review_days": 0.747535596933187,
        "helpful_class": 1,
        "review_text": "Front desk staff lask sense of urgency. They do everything slowly and at their own sweet time, regardless of a long line at front desk. At check in time there were only two staff at front desk. Are you kidding me???? This is the most busy time for front desk and all they can spare are 2 GSAs? Upon closer observation i saw the duty manager and supervisor inside the office doing whatever random business they were doing. How can the manager be inside while the staff handle the frontline jobs at this peak hours, where front desk is expected to be busiest??? This is poor management practice, especially during peak check in time. It took me 15 mins standing there just to change my keycard. Being  a hotelier myself, I would have fired the manager for that.Get your act together ACCOR hotels. You guys are a global brand and I expect better staff training from you guys."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 16,
        "expertise": 0.005864928407132,
        "user_cities_visited": 11,
        "review_days": 0.629791894852135,
        "helpful_class": 1,
        "review_text": "Grubby, over-hyped, overrated and over-priced. Harsh? Maybe to some who view the world through rose tinted glasses. Here\u2019s why:1. The carpets in the corridors and stairwell are never clean/cleaned2. Bed linen was not changed in 4 days3. The bin in the room was not emptied for 2 days4. The toiletries in the bathroom were not replaced5. It\u2019s noisy - take earplugs you\u2019ll need them6. As pointed out by a previous reviewer they are wasteful - plastic everywhere at breakfast7. A chancer tried to get in our room - when we were in there - and scurried off down the stairs when they heard us8. Valet parking is $38 per day - I moved the car after less than 1 day to a secure car park 2 minutes away for $20 per day9. On checkout they tried to stiff me for 2 days parking - bad luck (and thanks for the non-apology)10. On checkout they didn\u2019t ask if the stay had been okI could go on but hopefully you get the drift - basically as in the rest of Miami they don\u2019t care. Customer service is non-existent - all you are is an inconvenience for others to make money. Never again."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 9,
        "expertise": 0.001213726139247,
        "user_cities_visited": 54,
        "review_days": 0.024096385542168003,
        "helpful_class": 0,
        "review_text": "We stayed here for a long weekend. Everyone who works here is so friendly and helpful. We checked in while they were renovating so they gave us breakfast vouchers for our entire stay. Our room was clean , quiet and very comfortable. There is a very nice pool and workout room. Parking is free and the restaurant is cozy and has great food at great prices.we really enjoyed our stay and would like to come again some time."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 5,
        "review_days": 0.16265060240963802,
        "helpful_class": 0,
        "review_text": "We stayed here to attend a wedding that was held at the hotel. Overall it was a very pleasant experience. We had a quiet room overlooking the courtyard so there was no street noise.  The staff was professional and courteous.  We utilized the house car for transportation to a nearby restaurant and the drivers were great especially since we had some older guests that needed extra assistance.   If you have stayed at other Ritz Carlton hotels you will feel at home here."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 218,
        "review_days": 0.091456736035049,
        "helpful_class": 1,
        "review_text": "Nice room - two comfortable queen beds.  Plenty of space for our family with two teen-age boys.  Walking distance to mall and several restaurants.  Friendly service - couldn't ask for nicer folks! While this is not a 5-star hotel, for price we paid, it was exactly what we expected and very welcoming."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
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        "review_days": 0.489047097480832,
        "helpful_class": 0,
        "review_text": "I upgraded from Caesars Palace to Nobu. I'd been coming to Caesars for years and this time around the front desk sold me on an upgrade. I paid extra for \"freebies\" and I am so happy I did. They have water , coffee, tea in the second floor. In my room I had slipper and robes. This is something most hotels in Las Vegas do not offer anymore. Also the staff is very personable. They are very nice and willing to assist with everything!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 118,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "I honestly don\u2019t get the great reviews.  Room feels worn out with bizarre splatters and smudges all over the mirror and elsewhere. Miniature TV.  Overall sense of not being clean with odd stains on the floors throughout, in the elevator, etc.  Funky, disorganized lobby wit cluttered layout, 90s decor and low rent vibe.  Just feels crappy and uncomfortable and I\u2019d have just left if I had another option and the room hadn\u2019t been prepaid by my employer.  Feels more 3 star than 4."
    },
    {
        "user_review_posted": 308,
        "user_total_helpful_votes": 189,
        "expertise": 0.0028688072382210003,
        "user_cities_visited": 102,
        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "Booked this hotel through Hotwire like 6 months ago so was \"assigned\" to us ... never quite know what 4* hotel you'll get ... but wow we were so very happy with Hotel Emblem on our recent visit to the city.The location is superb! Right off Powell street and easy walk to everything Union Square. We were in town celebrating birthday ... so saw Hamilton, had dinner at a French cafe and all within easy walking distance of the hotel.This is a very old hotel recently renovated. It's very upbeat and modern but yet the lounge is super cozy and warm. The decor/colors in the rooms is fabulous. The front desk staff was fabulous 5* plus!  Awesome to have such pleasant service.The first room we had (king) was such a weird layout ... as it was hammering down rain we knew we'd want to come back after dinner and watch TV and the setup would not work so the desk kindly moved us to another king room ... luckily as they were at capacity that night. They even hand delivered a bath bomb as I mentioned I wanted a hot batch because we were cold and wet. Our view was of the roof next door but was of no matter as it made for a perfect quiet night!  As it was Santa-con we were overjoyed to have a quiet room!The bathroom was really small but very nicely redone. The plumbing has some kinks though but nothing to take away from the 5* rating.The cookies and fruit on each floor was nice touch although I'd suggest taking a cookie early as we did not and when we came back they were dead gone. Another nice touch was the lovely glassware in the room. Again, as it was such nasty weather we wanted to come back to room for a drink so nice to have proper glassware.Overall this hotel was SO nice that next time I'm in the city think I'll just book it outright and forget Hotwire. We know we'll have the perfect stay at Hotel Emblem."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.608433734939759,
        "helpful_class": 0,
        "review_text": "The Ritz-Carlton Chicago is beautiful. Ate breakfast/lunch at Torali in the lobby and was blown away. The highlights were the Torali Toast, Sicilian scramble, polenta fries, and Conchiglie pasta. Service was wonderful from start to finish."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 5,
        "expertise": 0.001103387399315,
        "user_cities_visited": 14,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "I fly out after work and unfortunately the flight was delayed. I took Airport link and BTS to go to hotel, it was faster than by taxi.I checked in at around 11:30pm and felt quite tired. Next day will go the Hau Hin , so just want to have the room ASAP. A nice staff Ms Onnida L.asking me what kind of room type I prefer. In fact, I am a easy-going person cos' I am working in a service industry as well , I replied any room is fine.Finally, she upgrade me a better room. Although I just sleep for few hour, I do appreciate her kind offer.After back from Hau Hin, I will stay one more nite  there. Hope can meet this lovely girl again.I will highly recommend to stay in Ibis Bangkok Siam."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 22,
        "expertise": 0.00129502836867,
        "user_cities_visited": 86,
        "review_days": 0.40361445783132505,
        "helpful_class": 0,
        "review_text": "Beautiful hotel, and one made even better by a very welcome room upgrade. It was so big we could have lost the children in it. This hotel did not miss a beat. Nice food, fantastic pool area - a very nice place to break the trip between Australia and Europe."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 47,
        "expertise": 0.002266541616094,
        "user_cities_visited": 84,
        "review_days": 0.46056955093099605,
        "helpful_class": 1,
        "review_text": "Amazing. I was stressed, in need for relaxition and stay away from people. I get what I need!  I am very fresh and I feel that I am ready to start over again.Improvements:1. Internet connection\u200bs slow.2. TV satellite signal is poor.3. There is a major leaking in the bathroom from the shower door which makes the water go out.Cheers"
    },
    {
        "user_review_posted": 133,
        "user_total_helpful_votes": 61,
        "expertise": 0.002116346808763,
        "user_cities_visited": 74,
        "review_days": 0.397590361445783,
        "helpful_class": 1,
        "review_text": "Ok. For starters, here are the positives. The hotel is located in downtown Chicago on the waterfront, right across the street from Navy Pier.  Also, I was able to get a good deal on a room.But then I showed up, and it went downhill from there.  The lobby is weird and the reception desk was hard to find (there aren't any signs that I could see) so I wandered around with heavy suitcases when I first arrived.  Then, I started seeing all the hidden charges and all the ways in which the hotel tries to scrimp.I was told my room had a \"city view.\"  When I looked out my window, all I could see was the white concrete wall of the building next to the hotel.YOU HAVE TO PAY FOR WIFI.  Asking people to pay for wifi in 2016 is like charging them for water or ice cubes.  It should just go without saying that, if you want guests to enjoy their stay and come back to you, wifi should be included.The room doesn't have a coffee maker or fridge -- you have to call the front desk and order them.  Room service is a $6 charge + 20% tip, on top of already-exorbitantly-priced food.There's a sign at the front desk that if they catch you drinking alcohol you brought yourself, they'll confiscate it. I've stayed at lots of hotels in Chicago, and I've never seen that in writing....so it seems like yet another ploy to get guests to spend more $ than they were expecting.There isn't a closet door...just a gauzy piece of fabric hung in front of the closet.  And the window just had a black-out curtain.  It seems like they took the sheer curtain that most hotels have to give you some privacy but also let in the light, and used it as a closet door instead.Then I went down to the lobby bar, where there's happy hour from 5-7.  I sat down and asked for a menu.  I was given a food and drink menu where a glass of wine is $20+ and a pizza is just as much. When I questioned the server about how expensive their \"happy hour\" was, she pulled out the actual happy hour menu, where prices were 1/3 of the cost.I asked, \"When people sit down at the bar during happy hour and ask for a menu, you don't automatically give people a happy hour menu?\"She shrugged and said, \"Not necessarily.\"Whatever that means.In short, I left feeling like I needed a refund and an apology.I wouldn't ever stay here again.  When establishments are greedy, it shows, and it ruins the experience you'd expect at a place like Hotel W."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 12,
        "expertise": 0.005185920776784,
        "user_cities_visited": 107,
        "review_days": 0.431544359255202,
        "helpful_class": 1,
        "review_text": "If you enjoy the nightlife of Bangkok and wanna be near the buzz, look no further because you just found the perfect place. The hotel itself is in a quiet spot but everything is only a 10 minute walk away.Great rooms, nice beds and a huge bathroom. Plenty of choices and variety at the breakfast buffet and of course their main Unique Selling Point : The swimming pool at the roof terrace and the excellent cocktail bar over there which is so reasonable priced that you'll never order 'just one' cocktail.I've stayed here for three days and everyday it was pleasure coming home after a night out in Silom.Big recommendation and I'll definitely return, with compliments for the friendly and service focused staff"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45564074479737104,
        "helpful_class": 0,
        "review_text": "Only spent one night in the hotel but if ever back in DC will definitely stay here. It was updated, great location, clean and the staff was very friendly. The price was very reasonable and then we were given the discounted price offered on Expedia with no problem."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.544906900328587,
        "helpful_class": 1,
        "review_text": "A lot of China guests which are noisy.i suggest that hotel put them in certain floors which is separated from other guests, beside that hotel to put up \" Silent \" sign in each floor near the elevator areas.  Front office staffs are not friendly & welcoming, lack of sincere smile and the way they talk is not soft spoken & without smiling while talking to guest during check in and check out process.  Staffs are not well verse in English. Staffs do not have sense of courtesy, I am running out of drinking water. I ask for a complimentary bottle of drinking water at night but staff insist that I need to pay for it."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 4,
        "review_days": 0.8647316538882801,
        "helpful_class": 1,
        "review_text": "This hotel was extremely beautiful in the lobby and the elevators were great. But when you get to the floors where the rooms are it becomes a bit old looking. Although it is old, the rooms are fairly big and the bathrooms are spacious. The door handle on our bathroom did fall off, but all in all it was a great hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9222343921139101,
        "helpful_class": 0,
        "review_text": "While the location was excellent, the hotel room was dingy and stale smelling.  The double balcony wasgreat, but the view was often limited by the massive cruise ships which docked each night next to the hotel.  Never saw any mention of this.  Be warned."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 13,
        "review_days": 0.152792990142387,
        "helpful_class": 2,
        "review_text": "After many wonderful stays, my, favorite hotel in the world fell from grace during our most recent stay. Our room was positioned over the loading entrance resulting in noisy delivery vehicles and trash trucks 24/7. The only window revealed a view of the Moana \"tower\" building to the left of the loading and unloading entry.The room was very small. Probably the smallest I have stayed in. The last straw was finding mold in the shower. I went to the desk and advised them of the mold. They apologized and said they would send someone. No one came. For seven days I tiptoed around that moldy shower.We experienced minimal attention the whole time and wouldn't recommend the Moana at this time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8072289156626501,
        "helpful_class": 1,
        "review_text": "If you want a great place to stay in downtown San Francisco, look no further than the Harbor Court Hotel. The rooms are updated with a nautical modern look and they are extremely clean and comfortable.  Nahid at the front-desk couldn't be more welcoming and helpful.  They offer free coffee in the morning and access to the YMCA next door. Walking distance to the Ferry Building and ATT Park too."
    },
    {
        "user_review_posted": 107,
        "user_total_helpful_votes": 41,
        "expertise": 0.001749951791251,
        "user_cities_visited": 109,
        "review_days": 0.09529025191675701,
        "helpful_class": 0,
        "review_text": "Great hotel, friendly staff and there is a restaurant next door. Lots of other dining options close by also. Very close to all tourist spots (approx 5 min walk to millennium park and 15 to navy pier) room was quite narrow but not small. Great location. We would recommend and stay again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.301204819277108,
        "helpful_class": 0,
        "review_text": "Location was great. Hotel amenities were excellent. We had a room with a very serviceable kitchen. After 5 weeks on the road it was good to get some home cooked food.There is an excellent Whole Foods supermarket within easy walking distance of the hotel.We found the hotel well located to many tourist \"must sees\" and when we wished to travel further afield public transport was close enough."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 8,
        "expertise": 0.0008369597102120001,
        "user_cities_visited": 31,
        "review_days": 0.784227820372398,
        "helpful_class": 0,
        "review_text": "Checked in for a one night stay. Room was well laid out. Beds were comfortable. Room had two bathrooms which was nice, each was well stocked. Only drawback was limited shelf space in the baths. Will stay here again. Two thumbs up."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.353231106243154,
        "helpful_class": 1,
        "review_text": "Where do I start? Well When I booked the room I asked all the regular questions.I asked for a smoke free room with two Queen beds. I also asked for a mini refrigerator and microwave. Everything seemed to be in order.But when we arrived:No MicrowaveCoffee Machine was BrokenTV was BrokenBeds were Full Size Not QueenThe Sheets had cigarette BurnsThey do not have roll out bedsI called the front desk five times at two in the afternoon and Nobody answered.Need less to say my family will not be staying At the Alexis again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.484665936473165,
        "helpful_class": 0,
        "review_text": "This was a pre-birthday celebration for my sister and we both had a wonderful time. The Motif is definitely a preferred location I will highly recommend to all who inquire from me. The experience was great."
    },
    {
        "user_review_posted": 250,
        "user_total_helpful_votes": 111,
        "expertise": 0.002045238883371,
        "user_cities_visited": 189,
        "review_days": 0.7108433734939751,
        "helpful_class": 1,
        "review_text": "StAyed here 3 nights in a 2 bedroom condo. It\u2019s a 5-10 min drive to strip. Free parking and low resort fee. Condo was well equipped and reasonably clean. It was definitely well used and showing some wear. Pool was nice and clean. My wife loved the gym."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 45,
        "expertise": 0.003592554566247,
        "user_cities_visited": 42,
        "review_days": 0.029572836801752003,
        "helpful_class": 1,
        "review_text": "I stayed here just before Christmas while attending a conference at the Moscone Center. Perfect location - just across from the ferry terminal. Tons of restaurants nearby including a chai cart about two blocks away!! Lots of buses going down market street or towards fisherman's wharf! A BART station right next to the hotel! Chinatown is nearby too.Large rooms with a tiny bathroom. We were lucky enough to have a room with a view of the bay! If you don't want to eat breakfast in the hotel, there are two bagel/breakfast places right outside the hotel that serve yummy egg sandwiches! I would definitely stay here again!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 22,
        "expertise": 0.0038455094176150003,
        "user_cities_visited": 15,
        "review_days": 0.512595837897042,
        "helpful_class": 2,
        "review_text": "Stayed here last week for two nights at recommendation of our travel agent. Our room was lovely and spacious, and the staff was was overall friendly and helpful, especially Pascual the night manager. However the restaurant and overall service has some kinks to work out. Definitely not in keeping with a 5 star hotel and 5 star prices. We ordered room service twice and both times orders were incorrect and/or items missing and there was never any attempt to compensate or credit us in any way, staff also knocking on door way too often for various things, broken DVD player in our room which was supposed to be replaced but wasn't, and lastly, but to me most telling is that I dropped my sweater in room on way out to airport. I called and asked if they had it and they did indeed. Unlike most high end hotels that immediately ship items to you, the concierge sent me paperwork to fill out and they are charging for shipping and a $10 \"hotel fee\". When you've spent over $2,000 at a hotel for 2 nights I'd think they could ship a small item without charging and acting like they're doing you a favor. I've never heard of it being handled like this. So, I'd say interesting place to stop for a drink but I wouldn't stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5958378970427161,
        "helpful_class": 0,
        "review_text": "Our second year in a row at RODA in December for a month. This time we stayed at a one-bedroom apartment. It has a disabled washroom which was not disclosed to us prior to check-in and that was an unpleasant surprise. Rest was great, same as last year!"
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 36,
        "expertise": 0.002021082772893,
        "user_cities_visited": 57,
        "review_days": 0.5104052573932091,
        "helpful_class": 0,
        "review_text": "Overall, hotel is convenient and appropriate for both business and pleasure.The good:- Centrally located; maybe 10 minute walk to White House, 20 to Washington Monument, easy to get to Georgetown- Clean, spacious rooms (but I was alone)- Helpful and polite staffThe 'needs improvement':- wifi; this was frustrating on a regular basis.  Was often choppy or down completely.  I did not pay the premium as I feel in 2017 it is the mine that should be offered- Although housekeeping did a good job cleaning, many of the supplies were not replenished (coffee, breakfast card, toiletries items, etc)Otherwise, it is decent and well located."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 106,
        "expertise": 0.006660975510607001,
        "user_cities_visited": 676,
        "review_days": 0.055312157721796006,
        "helpful_class": 0,
        "review_text": "The good:- Nice location on the waterfront with good views from the upper floors- Good size rooms and bathroomsThe bad:- Very weak water pressure in shower- Told by reception at check in on a Friday night that breakfast was available from 630am. Arrived for breakfast at 630am on Saturday before an early tour to find that in fact breakfast is only from 730am on weekends.- Dropped a shirt off for laundering on a Friday night and had to chase several times for its return 24 hours later.- Spa v. expensiveOverall:Not a bad option but I probably wouldn't stay here again."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 37,
        "expertise": 0.0055031446540880005,
        "user_cities_visited": 92,
        "review_days": 0.569003285870755,
        "helpful_class": 0,
        "review_text": "For a hotel that had been open only a month, it was like a well oiled machine.The roof top bar was amazing.Paper, the Coffee shop made the perfect drop.Their breakfasts were second to none, and excellent value for money.Restaurant Ferris, was outstanding.All the hotel staff were professional, skilled and always happy!The beds were dreamy and made for a great nights sleep after all the walking we did.The only thing the hotel room lacked was USB charges and some decent storage. But they can be forgiven, for all the good stuff they had to offer plus the location was second to none.We stayed a week, with a group of friends, and we all loved everything Made had to offer.I just can't wait to go back in January, because Made is now our go to NYC hotel."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 5,
        "review_days": 0.763964950711938,
        "helpful_class": 0,
        "review_text": "We had reserved and paid for our room ahead of our arrival. We specifically requested a king bed non-smoking room. When we checked in the guy insisted we had requested a smoking room. Once we showed him the reservation where it said in 2 places that we had requested a non-smoking room, he informed us that requests are only \u201csuggestions\u201d and no guarantee we would get it. After insisting we would not stay in the smoking room he \u201cfound\u201d a non-smoking room with two double beds. Very disappointing start to our vacation. Thankfully we were only there for one night."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5481927710843371,
        "helpful_class": 0,
        "review_text": "Me and my husband stayed in this hotel for 3 days and we're both amazed co'z our room was so clean and you can see the nice view. One of the housekeeper named Mhila Talledo was very nice to us , she makes the room clean and organized, she was doing a fantastic job. Hopefully next year we can go and visit Hawaii again and we will stay in the same hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 44,
        "review_days": 0.527382256297918,
        "helpful_class": 0,
        "review_text": "I have stayed at the Silver Cloud - Broadway and Silver Cloud - Stadium, and have found all locations to be consistent and reliable choices for accommodation in Seattle. I particularly enjoyed my recent stay at SLU, especially because I had an excellent view from my balcony. I only wished I could have stayed longer to explore more of my surroundings. Will definitely be back soon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "I booked this hotel through my Capital One card and I requested a Standard King room. When I got to the hotel we were given a queen bedroom. When I went to the front desk to complain that I booked a king, they immediately found me the only available King room which was a junior suite. The room was absolutely gorgeous, and the staff was so generous to upgrade us.The coffee downstairs was great and we had no issues with the wifi. You can't beat the location right off of the Mag. mile."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 4,
        "review_days": 0.5306681270536691,
        "helpful_class": 1,
        "review_text": "These days, Bangkok seems to have a new, hyped up \"luxury\" hotel opening every five minutes, but I can say without hesitation that I can count the finest hotels in this city on one hand, and this hotel stands out as the very best for me in central Bangkok.  This hotel is not new, and that is the very reason it exudes elegance and character everywhere you look.  So, if you appreciate true quality, read on because this hotel is for you.Arriving at the hotel, entering through soaringly high doorway, you will first notice how gorgeous the lobby is.  It has the most beautiful ceilings and silk wall coverings that I think I've ever seen.  This grandeur and the smiling faces of the staff who will warmly welcome you set the tone for the experience of staying here - when you enter an hotel like this you feel as if somehow the stress of everyday life is lifted off of your shoulders and you can relax and feel at home.I stayed in pool terrace room as I usually do.  I really cannot think of any more relaxing place to be in an urban area.  The rooms look out onto a sprawling oasis with a swimming pool surrounded by verdant gardens, and you can hear the trickling soft sound of a waterfall.   The room itself is so comfortable, and the bathroom are the most beautifully appointed I have experienced.  They are characterized by fine marble and elegant wood paneling. An opaque skylight lets in light over the wonderful deep soaking tubs.  And a noticeable feature in these bathrooms is the luxuriously powerful water pressure, which means the bathtub fills very quickly for instant relaxation.The food and beverage at this hotel is superlative.  All of its restaurants are run with great care and use ingredients of the highest quality.  It's no wonder why they have a loyal following of discerning local guests as well as foreign visitors.  I will be joining the hotel at its upcoming annual World Gourmet Festival, which brings Michelin starred chefs from all over the world to the hotel for a period of around ten days, and I cannot think of any venue more worthy for enjoyment of such fine cuisine.There are two lovely open air courts in this hotel, one of which houses the exceptional Madison steakhouse, the best  and most authentic hotel Thai restaurant in the City called \"Spice Market,\" and the sublime bar \"Aqua.\"  Aqua is an open air bar set next to a beautiful koi pond.  By night, this space transforms into a sizzling spot where one can enjoy the city's best cocktails in a seductive atmosphere with a DJ spinning tastefully selected, lively ambient music.  The bar tenders Khun Oh and Khun Bryan, and the waiter Khun Mai, really were exceptional during my stay and made me feel so welcome.  The entire team of Aqua bar is a class act.You know you're in a fine hotel when not only management, but every employee in all departments is a dedicated professional who takes pride in what they do.  Two people who exemplified this on my stay in particular were the lovely Khun Aed in housekeeping, and Khun Ball at the swimming pool.Ms. Aed always kept the room in pristine condition, and meticulously followed my profile preferences from past stays. Most importantly, she always does her job with a genuine smile and true Thai hospitality, and speaks English beautifully.Mr. Ball greeted me each day for my poolside late lunches, and took care of arranging exactly what I requested from the menus of Biscotti and Shintaro.  He and the rest of the poolside team delivered flawless, attentive service in a friendly way that made me feel at home.And, as alway, the front office staff including Mr. Sira and Ms. Mam, are consummate professionals.So, again if you are reading this and are looking for a home from home in the heart of central Bangkok, I cannot recommend this hotel more highly.  I hope you'll enjoy it as much as I do."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 32,
        "expertise": 0.004458983196058,
        "user_cities_visited": 283,
        "review_days": 0.051478641840087005,
        "helpful_class": 1,
        "review_text": "I stayed at the Alexis Park for a long weekend with friends. I wasn't expecting much due to the budget rate, but I'm sad to say it still disappointed and I wouldn't recommend it to friends.I was looking forward to staying in a suite-style hotel, with a larger room and the ability to have a kitchenette, but the rooms were terribly outdated, not functional and need a major update. There are very few amenities, and while this hotel is affordable, it is not a good value for your money.The main con's of the hotel are:- The rooms are not functional, outlets are behind beds so you can't charge your phone next to your bed.- No dishes, silverware or glasses (except for two very small plastic cups) provided for the kitchenette which makes self catering or even eating leftovers very difficult. Also no microwave.- No free WiFi - internet is charged at $12.95 per DAY - this is 2015, and not having free internet is unacceptable for a hotel, even a budget hotel.- The bathroom was incredibly dated and dingy, and felt dirty. The showerhead was only as high as my neck, and I am not a tall person. Had to duck to get my head in the water. Also, very bad water pressure.- The entire room and decor was beige and felt dingy and old. Several light bulbs were burned out.- The beds were very stiff, the pillows uncomfortable, and the sheets and linens felt very old and worn.- The A/C / Heating units are wall mounted and the remotes incredibly difficult to use and understand, it takes a good half hour to figure out how to use them and then get them running as you want.- Lots of airplane noise, which is problematic if you are a light sleeper. Windows are single pane and do nothing to keep out sound.- Windows have no screens, so you can't open your windows for air without worrying about bugs or safety issues.I felt safe staying there, however some families and women may feel uncomfortable as the hallways between buildings are dimly lit, room entrance is through an external hallway that is open to the parking lot, and windows don't seem very secure - which would be a problem with first floor rooms. And the distance to main attractions requires a car - but there is ample parking. It's within walking distance of a CVS, convenience store, Subway, Liquor Store and the Hard Rock Cafe - which is convenient. The staff are friendly and respectful, which is a small silver lining to the lack of amenities, however I didn't ask their help with any local recommendations or special requests.All in all, I would probably recommend finding another option for your stay in Vegas."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 9,
        "review_days": 0.74644030668127,
        "helpful_class": 0,
        "review_text": "This hotel is great!, very good location, a mid size hotel with lots of amenities...The rooms are very clean, the AC was perfect. The staff is very polite and friendly, all of them from the security guard, the front desk, the restaurants..They are always willing to help you, always smiling:)The breakfast buffet was massive! The gym is very nice, their shuttle Tuk Tuk from the hotel to Sukhumvit station was very convenient.This is my second time experience with U, I stayed at U Zenmaya in Phuket last year, and I was impressed! I made the right decision booking with them again!I highly recommend this hotel!!"
    },
    {
        "user_review_posted": 231,
        "user_total_helpful_votes": 108,
        "expertise": 0.002159486767232,
        "user_cities_visited": 102,
        "review_days": 0.36473165388828005,
        "helpful_class": 1,
        "review_text": "I stayed at Washington Plaza this past July. I am in hotels quite often, but I really bucked up for this stay to be in a really nice place. I have been in budget accommodations that I was happier with.First of all, the swimming pool (which I wanted to use) was only open from 9am-9pm. So, before going to business meetings, I could not get in a morning swim. After getting home from business dinner, there was no such thing as going to the pool for a hour or so before bed because... the pool was already closed! 9PM?!?! Seriously? Best Westerns leave their pool open until 11!The next thing that was disappointing is that the pillows were so HUGE that I had neck and back problems the next two days after sleeping there. They have huge comfortable beds, but the pillows are way to big to get a healthy sleep angle for your neck.Another thing that caught me by surprise, but I guess it is common in that part of DC, is the hotel charges for parking! I think it was like $30 USD per day. They should make it clear they are going to do that on their website!Last but not least, I went into the restaurant. They charged FIFTEEN DOLLARS for something like an egg omelet in the morning, so I made sure I never, ever ate in the hotel again.The location is pretty good. If I stay in the area again, I will be looking for a place with better pool hours and more comfortable pillows to sleep on, and a place that is not robbery on food prices."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 44,
        "expertise": 0.002432706504206,
        "user_cities_visited": 183,
        "review_days": 0.016429353778751002,
        "helpful_class": 0,
        "review_text": "Booked two rooms at the Amari and we were impressed. The beds, pillows and linen were of good quality. Rooms are very quiet ensuring a sound sleep. Buffet breakfast was to a high standard. Location is perfect for an overnighter if you are using Don Muang Airport."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 3,
        "review_days": 0.854326396495071,
        "helpful_class": 0,
        "review_text": "The whole experience was great. Rooms, fitness, food, good times by the pool. Don\u2019t be fooled by the relatively low price (in comparaison to other five stars), THIS is the real high end service you are looking for. The kindness and professionalism of the staff will take your Bangkok experience to another level. Thanks for the wonderful stay. Will book again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.10733844468784201,
        "helpful_class": 0,
        "review_text": "Great staff, welcomed us with open arms. From the valet guys to the front desk, service with smiles all around. Pukka made us feel right at home with his great personality. Staff Helped us with everything we needed including finding a freezer for our coolers to take back home, thanks Jackie! They also gave us fresh pineapples, yummmmy!! The pool was right outside our door, my kids LOVED it. The perfect location also, walking distance to everything we had in our to-do lists, especially the different restaurants, stores, and of course, the beach. This was our home away from home... We would definitely come back here."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 86,
        "expertise": 0.002691820937257,
        "user_cities_visited": 161,
        "review_days": 0.37239868565169704,
        "helpful_class": 1,
        "review_text": "The hotel is well located...well in my definition that means when you have a car. This boutique hotel is very well maintained and managed and the room is excellently themed. A Decent sized room at the highest floor provided some views of SF. The bathroom was also pretty good and very clean. The lifts are old a little slow but not of major concern. This hotel came with breakfast and the breakfast together with service exceeded our expectation. You choose your breakfast from a menu and there is good choice and the coffee is great with adequate top ups, the service is likewise excellent and the restaurant has a good middle eastern them with vibrant colors. I would definitely stay here again. A tip for travelers with cars is to use the car park across the road its convenient and slightly cheaper than the hotels one"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 25,
        "expertise": 0.004946853506932,
        "user_cities_visited": 19,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "Located within a 5-10 minute walk of the Space Needle, the Hampton Inn Downtown, is technically in Queen Anne section of town. The building has 6 floors, and our room was on the 5th, without the view of the Space Needle (an extra cost). Our view had an inside view of the parking lot, but hey, we weren't in the room that much.If I came to Seattle again, I would definitely stay here again.\u2022 Rooms were clean, modern, and beds had the duvet comforter cover rather than the reused comforters.\u2022 They gave us 5 bath towels for 2 of us! Score! We don\u2019t normally ask for housekeeping for 2 night trips, so having the extra towels saves us a request.\u2022 Service was very good at the Front Desk. They were very helpful and offered bottled water and cookies upon arrival.\u2022  It was within a short walking distance to the Seattle Center, Space Needle, EMP, Chihuly Garden and Glass Museum.\u2022 Safe neighborhood.\u2022 Locked, covered parking.\u2022 A few restaurants and a 24hr grocery store (QFC) just across the street.\u2022 Free breakfast \u2013 waffles, omelet/egg dish, potatoes, toast, cereal, juice, milk.\u2022 Free wifi in the rooms.\u2022 Parking is $15/night.Although I would recommend staying here, it is not meant for people if:\u2022 You want to walk to Pike\u2019s Place. It\u2019s a little too far to walk.\u2022 It\u2019s not in the heart of downtown. But being downtown means higher priced parking and less safe areas.\u2022 You want a refrigerator in the standard room.\u2022 Think twice about this hotel if you are going to rent and SUV or huge van. The garage spaces are very small. Although they have an outdoor section of the lot, there is only about 20 spaces for these types of cars. I even saw a rental car with a nice yellow dent and scrape on the rear back door. Altima vs. bright yellow pole = pole won!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 24,
        "expertise": 0.0067436441640540004,
        "user_cities_visited": 10,
        "review_days": 0.018619934282584003,
        "helpful_class": 0,
        "review_text": "Having stayed in Bangkok about ten times we decided to try this  Area , we picked this hotel although it was fairly expensive ..We arrived , no welcome, no cold drink, and miserable front desk staff.We paid for 5 nights and were given a room facing the back of hotel, from 7 30 in the morning till 5pm two construction sites are demolishing and hammering..Breakfast is pretty poor value, broccoli soup for breakfast?Rooms are ok, but tired, skirting boards coming away , shower runs freezing to very hot and fluctuates constantly.My biggest thing is the staff were cold with exception of the cleaners who said hello with a smile and one guy who works in dining area and pool bar with spikey hair .This is something new as thai people are extremely friendly. The front desk needs someone to be out chatting and welcoming guests .Over all hotel is over priced .."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 16,
        "expertise": 0.001474936217452,
        "user_cities_visited": 66,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "This hotel has lovely rooms for guests as well as a gorgeous lobby area with a bar, starbucks and restaurant attached.  It also has a Market and a sundry shop attached.  It is within 2-3 blocks of the subway system and in walking distance to all of the restaurants (including chinatown) and Metro Center (sports/concert venue)."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 12,
        "review_days": 0.060240963855421006,
        "helpful_class": 1,
        "review_text": "Six of us, all adults and family members stayed in Equus on April 9th and 10th and again after a cruise we were there one night on April 18th. Qweenie from front desk and all other staff were exceptionally friendly, helpful, pleasant and eager to help the customers. The hotel is situated in the center of all, assesslble to restaurants, bus stops and Ala Moana Center. Few minutes walk to the beach. Rooms are clean, quite roomy, nothing to complaint about except you have to climb up to the hotel lobby from street level."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.09419496166484101,
        "helpful_class": 1,
        "review_text": "I received such a warm welcome upon my arrival to Hotel Vintage.  The valet even gave me directions to my medical conference upon arrival. I was welcomed with wine and treats! An unexpected bonus was tickets to the top of the Columbia Building, the tallest in Seattle. The views were stunning from 78 floors up!  Why would I go anywhere else to stay in Seattle!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 137,
        "review_days": 0.354326396495071,
        "helpful_class": 0,
        "review_text": "Whenever we fly through Detroit, via Chicago, we stay at the O'hare Hilton. Because we are diamond (the highest tiered) members, we are supposed to get a room upgrade if one is available. Usually this means an upgrade from a standard room to a room on the \"executive floor\", or to a suite, or both. We were just upgraded to a \"quiet\" room, facing the runway. Once before, we were upgraded to a \"larger television\" room. I wonder if the management here train their staff to make up upgrade \"levels\" based on whatever they can dream up. Maybe next time, we'll be upgraded to a room with a \"quiet toilet\"!"
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 39,
        "expertise": 0.0013574231028790002,
        "user_cities_visited": 94,
        "review_days": 0.099123767798466,
        "helpful_class": 0,
        "review_text": "We loved this hotel.  We stayed here the day we got back from our cruise.  We got here at 9:30 and were able to check in right away, we were so glad we were afraid we would have to hang out with our luggage until 4.  It is a very pretty hotel and very quiet.  We had a great room with a good view on the 11th floor.  The room was big and the bathroom was really nice.  The bed and pillows were pefect for our taste.  Everyone was so nice and friendly. Hank greeted us when we walked in and was so friendly and helpful.  He gave us directions on everywhere we wanted to go and helped us pick out the perfect restaurant.  This hotel is just a block from the light rail, Ruth's steak house is just around the corner, Cheese Cake factory was just around the corner.  Everything was perfect"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 16,
        "expertise": 0.0025682292915110002,
        "user_cities_visited": 72,
        "review_days": 0.32420591456736003,
        "helpful_class": 2,
        "review_text": "Where do I begin on how truly awful our experience was? I booked our room through Hotwire. We were given a small, rather cramped room. (I overlooked this b/c I've stayed in similar older hotels in major cities. Also, the rock and roll decor is a fun distraction.) But, the carpet was unraveling at the edges. And dirty. And the bathrooms have sliding doors that don't stay closed completely. And you're supplied with \"manly\" smelling toiletries. On the plus side - you can watch Netflix in your room... Night one, we awoke to drunken men playing pool in the game room. They were Yelling. Carrying on. At 4:30 a.m. They were on the lowest level and we were on the 4th floor and we could still hear EVERY word! Night two, we had settled in for TV and bedtime around midnight and a MOUSE zings around the corner and into the closet! A MOUSE!!!! (Hotwire says this is a 4 star Hotel?!!!) We called the front desk. A hapless maintenance man showed up; saw the mouse; left and returned with a garbage bag, scotch tape, and a metal pole?!!!! He was very nice, but CLUELESS. He told us no rooms were available for us to switch to. Then, the \"security\" guy joined the mouse party. He admitted he knew of the drunk pool players the night before... He also said there was a room they could move us to... So, at 12:30 a.m. we switched to a new (larger) room. We tried to forget about the mice we knew were probably running free everywhere and went to sleep. 5 a.m rolls around and the FIRE ALARM goes off!! We frantically ran down to the lobby in our pajamas only to be told to go back to our room, that everything was fine. We did, but immediately afterward came the fire truck and the police. In the morning we were told that another guest had pulled the alarm...Night three, we were able to sleep until about 5:30 a.m. when construction began directly beneath our room. Hammering, talking, saws, the whole deal. We were able to get a partial refund via Hotwire; however, this was a true nightmare of a stay. The stress we underwent tainted our weekend in SF and exhausted us. Did I mention $55 per day to park? Higher than most surrounding hotels AND 60 miles showed up on our odometer from drop off Friday to pick up Monday????!!!!!"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 86,
        "expertise": 0.006413439258523001,
        "user_cities_visited": 76,
        "review_days": 0.050930996714129005,
        "helpful_class": 2,
        "review_text": "This is a beautiful hotel in a perfect location. From the minute you enter the courtyard you know you are going to experience something special. As all the previous reviews have stated - the service is impeccable. My family stayed in a 2 queen deluxe room which was beautifully appointed - especially the gorgeous and spacious bathroom. All of the furniture and finishes were top of the line and the bed and bedding were SO comfortable. Even the carpeting in the guest room was comfy underfoot - when can you ever say that? There was more than enough storage, both for hanging and folded clothes as well as an ample desk surface and lighting with several levels of brightness managed by wall controls.We did not dine at the hotel other than coffee and pastry in the lobby - which was yummy and certainly convenient.The work out space in the spa was generous, but the one area where our stay fell short is the pool. The pool is only a lap pool and the size and acoustics make for a mediocre experience at best. We have teenaged girls who wanted to swim and bob around a little. If you add to that a family of little kids and someone that really wants to swim laps, it doesn't work out well. It gets so loud it makes reading impossible, and you really feel you are on top of each other. In general I am not a fan of indoor pools, but if it is your thing, you should go the the Peninsula - best indoor pool in Chicago.Another plus for the hotel is the free car service (Mercedes) which will take you to any destination within 2 miles of the hotel. Trust me there are great attractions, restaurants and shopping within these 2 miles. To not have to wait for a cab, or sit in a dirty cab is luxurious in a city the size of Chicago.Another, perhaps small bonus, but I have to note, for a hotel this size I have never experienced quicker elevator service! We were on the 19th floor and never had to wait for more than 30 seconds for an elevator - very impressive."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.79025191675794,
        "helpful_class": 0,
        "review_text": "Recenty visited this property avani grt location superb buffet breakfast familier staff neat n clean rooms free bus shuttle to siam paragon mall every 2 hours indian food is also available 24 hours n many more indian restro are available nearby"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 3,
        "expertise": 0.0006562251374870001,
        "user_cities_visited": 4,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "Staff were very courteous and helpful. Clean, convenient location. Priced right.  That's all I have to say. It's not two hundred words, but it's  all I've got to offer you regarding this hotel. You can count the characters all you want. The end."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.073932092004381,
        "helpful_class": 0,
        "review_text": "This hotel is clean -- and for some, probably conveniently located. I had no problem with the service. But it's a poor designed facility in a bleak section of DC -- it seemed like every restaurant for five block around at least was a chain outlet. There is only one bank of elevators for corridors that seem to go on forever - I probably had to walk 1/10 of a mile to my room each time, and since my conference was three escalators below street level getting from to the other was a major time investment. My room was clean and functional but by no means luxurious and certainly devoid of charm. I don't particularly mind the latter -- don't get my thrills from hotel rooms -- but for $329 per night you expect a bit more than a firm mattress and clean bathroom.  Also, a dull roar seemed to emanate periodically from the huge atrium the room overlooked. Finally, if you lack a conference code the hotel hits you up for I think $12/day for adequate internet service. I assume you can do better in DC."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 15,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 20,
        "review_days": 0.6396495071193861,
        "helpful_class": 0,
        "review_text": "I would highly recommend this lovely hotel! Walking distance to Pioneer Square, theatre and sports venues. Free shuttle to Seattle attractions, delicious \u201cJimmy on 1st\u201d Restaurant & free newspapers, coffee & apples."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 12,
        "review_days": 0.47864184008762306,
        "helpful_class": 0,
        "review_text": "All of the staff was warm and friendly. Office, house keeping, maintenance, & security all helped to make our stay feel like home.   All of our requests were handled quickly and professionally. One note, we booked our trip through Travelocity and that service didn't offer us the premium rooms.  We upgraded upon arrival."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 49,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 23,
        "review_days": 0.15115005476451202,
        "helpful_class": 0,
        "review_text": "Stayed here with the intent on sleeping in on Sunday morning during a visit to downtown San Francisco. It is now 9:03 am and I was woken up by housekeeping twice. I can now hear them knocking on all the doors around my room.  Absolutely ridiculous!  This is a terrible policy.  Won't stay here again."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 17,
        "expertise": 0.0015403288094440002,
        "user_cities_visited": 17,
        "review_days": 0.41128148959474203,
        "helpful_class": 0,
        "review_text": "Great location but housekeeping staff did not clean up the day we went to inauguration at 5 am. When we returned to the hotel at 4 pm, maid pounded on door saying she was ready to clean now. We were exhausted and had spent 3 hours exiting the mall. We were wiped out and there she was! Asked her to come back later in The eve around 7pm when we had dinner reservations, still no service, when we returned."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.0,
        "helpful_class": 0,
        "review_text": "If Honolulu food and high End Hotel Service are needed then this is a first rate place to stay. It's not exotic Hawaii but it's a match for the Ritz Carlton service albeit the rooms are a little tired. The beach is small here and the crowd is a pool crowd. The food is classic hotel food but good enough. The rooms are spacious and have a lovely sunset view."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.22124863088718502,
        "helpful_class": 0,
        "review_text": "We stayed here for 11 nights & it fitted our holiday very well. It is very close to everything, the beach, shopping & restaurants & being those few blocks back (5 min walk) we liked being off the main track. The hotel backed on to the canal & the golf course so the views were pleasant from the balcony. We had several meals in the hotel & as well as being reasonably priced everything was so delicious. Happy hour was great too along with a decent sized swimming pool & a foot spa which we used a lot. The staff could not be more helpful especially Pili who we got to know very well. Misako booked us several tours & was a wealth of information & such an awesome lady. If you are looking for a friendly great value place then this is the one to come to & we would definitely stay here again."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 27,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 107,
        "review_days": 0.34446878422782,
        "helpful_class": 1,
        "review_text": "Stayed one week at Hilton Garden Inn Waikiki Beach. Very satisfactory with this hotel. This is one of the few hotels in Waikiki that doesn't charge resort fee. Hotel is very modern, staff are friendly. Room (king size) is not huge, but enough for me and my wife to have a good rest after some beach or shopping/tour days. Location was perfect right across the International Market place, buses, trolleys are just at the foot steps. Food pantry and ABC stores are across right next to the hotel. Few minutes walk to major attractions: Waikiki Beach, Royal Hawaiian Center, Beach Walk, etc. Swim pool, pool table, morning coffee, afternoon bakery, computer work station and printers are offered. Only complains are the expensive $35 Valet parking (which I didn't end up renting a car, but walk or bus it) and toward the end of my stays, they start missing some refills of k-cups are other toiletries in my room. I called them up and they bring back the missing supplies very quickly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.032858707557502004,
        "helpful_class": 0,
        "review_text": "I recently visited for a work conference and many of my colleagues also stayed at W. Having stayed prior to the renovation I was very impressed with the shiny, new Living Room and really enjoyed to updated look of the guestrooms. The staff were incredibly friendly and helpful from Welcome to In-Room Dining."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 22,
        "expertise": 0.006172478922055,
        "user_cities_visited": 13,
        "review_days": 0.38937568455640703,
        "helpful_class": 0,
        "review_text": "A very simple hotel but with great & friendly staffs. We booked a Deluxe Family Room for 4 of us and glad the room is clean & spacious. Excellent location with a 7-11 store just round the corner of the hotel, walking distance to Platinum mall, Pratunam market, plenty of massage parlours and 10 mins walk to BTS. Overall satisfied with the stay."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 5,
        "review_days": 0.7009857612267251,
        "helpful_class": 0,
        "review_text": "Had a good stay, the room was very nice, the staff friendly and helpful.  Nothing bad to say.  Was exceptionally hot in DC so the air con was welcome - yes it's a noisy system but no more so than in the hotel we had in NYC.  Breakfast is extra at 11 dollars per room, but value for money."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 23,
        "review_days": 0.6522453450164291,
        "helpful_class": 0,
        "review_text": "Well, i spent two nights in the hotel,i was not that much pleasant stay, because it is late chick in  system & when i get back on time to check in the staff has not endorsed my request for non smoking room and high floor, they took half an hour to find our a room for me..On the other hand, furnitures are too old inside the room & toilet is to old style, this hotel needs renovation from inside..Indeed, there is two staff did their best there , Abegail , she\u2019s a hostess as well Assad , he is a  Billman, wish both of them good luck, that was my experience there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5542168674698791,
        "helpful_class": 0,
        "review_text": "We enjoyed our experience. we always wanted to stay at the Royal Hawaiian, however I doubt we will return. Great location, old world atmosphere, good service but the room let them down, the air conditioning was like a gale, and if you opened the doors the noise from the restaurant ac was as bad."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.654983570646221,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel as the location was excellent.  The beds are very comfortable and the rooms in the newer section are great.  The view from our room was of Union Square which would be hard to find fault.  The only rub I had is this is such a huge hotel and seemed quite full therefore the crowds became the difficulty.  There was no feeling of intimacy nor did I feel that anyone working at the hotel particularly cared about the guests as individuals.  I have stayed in other very nice hotels and find it a pleasure when someone at least remembers my name. The next time we visit San Francisco we will look for a smaller hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 17,
        "expertise": 0.0036411784177420004,
        "user_cities_visited": 11,
        "review_days": 0.8559693318729461,
        "helpful_class": 0,
        "review_text": "We stayed at the Hilton at O\u2019Hare Airport. This was really a great experience. I received a text from the staff after I did my check-in on the Hilton App asking me if there was anything I needed. I requested extra pillows and let them know I was going to be arriving after midnight. Upon my arrival, I used my digital key - provided through the app - my room had four extra pillows waiting for us on our bed. The room was nicely decorated with everything seeming to be in working order. We had a good nights sleep and woke up, did checkout through the app and walked from the hotel to United ticket counter to check our bags in just minutes! I would definitely stay here again!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 27,
        "expertise": 0.0036348733468890004,
        "user_cities_visited": 20,
        "review_days": 0.362541073384446,
        "helpful_class": 0,
        "review_text": "I am so happy we only stayed here for one night coming back from Maui...The look of the lobby/pool is misleading. I do not know how anyone would choose to spend 300 dollars a night here. We were just staying here one night coming from Maui; arrived at 7pm so we just needed a place to sleep until we caught our flight home the next night at 8pm. Hawaii to Canada is a 12 hour flight mind you so we were hoping to get a good nights sleep.For a Sheraton and an SPG/Marriot member the room we were given was as basic as you could get. I have never stayed at a Sheraton this horrible in my life. Should have been a Motel 6 more likely.For our last night in Hawaii we decided to go out on the town since we had the later flight the next evening. Came back to the hotel at 2am and was woken up at 7:30 in the morning to a CHAINSAW... at first I thought I was dreaming but then at 8am BANGING right above us with a hammer..... We were in Hawaii for a total of 18 nights and on the most important night to get sleep they placed us in a room with construction above us.... My husband called down IMMEDIATELY and the hammering stopped. I hope I can upload a video because this was absolutely WRONG! We talked to the manager and we could not fall back asleep so they gave us a later check out which was very nice of him. There really was not anything else he could have done to make us happy going on 4 hours of sleep.If you want a cheap vacation hotel this is your place but if you are looking for somewhere decent stay elsewhere (Hilton Hawaiian Village was excellent!). The walls were chipping and the Bathroom barely fit two people in it.Horrible.. Good thing Marriott just bought out Sheratons!Only good thing was the staff and the location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.5377875136911281,
        "helpful_class": 0,
        "review_text": "The location of this hotel is great. Near bus routes, the beach and shops.  Great organic restaurant adjoining. Friendly and accommodating staff. Free use of beach umbrellas, towels and chairs for the beach."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 52,
        "expertise": 0.004479752841222,
        "user_cities_visited": 27,
        "review_days": 0.11281489594742601,
        "helpful_class": 0,
        "review_text": "I'm confused by the negative reviews talking about dank hallways, slow elevators and dirty rooms!  Our stay was perfect!  Our room was clean and huge.  We never waited more than a few minutes for the elevator.  (By the way, this hotel is only 6 floors so we used the stairs a lot).  Cleaning staff were friendly and did a great job each day.  The bed linens were cotton, comfortable and not at all shoddy.  The pillows were normal size and very comfortable.  There was a fridge in the room and a nice counter area with coffeemaker.  We bought groceries at the little grocery around the corner and saved money on breakfasts that way.The staff were the true highlight for us!  As mentioned in previous reviews, Wallace is a delight!  He is a fantastic concierge who joked a lot with the kids, offered them hot chocolate when we came down to get coffees the first day, told us all about the city and how to get to attractions and happily stored our luggage for us until our flights on check out day.  There was a woman at the front desk (whose name I can't remember unfortunately) who was wonderful too!  She upgraded us to a true one bedroom suite from the deluxe suite that we had booked, called up to the room to see if we were happy there and even spent time online for us to book Cubs tickets!  The staff here are ALL friendly and accommodating!  Always someone to hold the door for you or say hi.I read in one review that there may be two parts to this hotel, which is the only thing that makes sense to me upon reading the negative reviews on here.  The six-story building that we were in was perfect!  There is one elevator and it was quick and working perfectly.  Ice and vending on the 4th floor (where we stayed) and pool on the roof (covered for four-season use) with great views of the city from the adjoining rooftop deck!  The pool is salt-water, I'm pretty sure, which was nice.  Showers and change rooms up there too.  Kids loved the pool and we loved having a drink on the deck while they swam.Cons: only a couple of tiny issues, nothing that would cause me to change my rating from a 5... The air conditioner units are noisy.  This is not an issue for us as we are a family who prefers to sleep with white noise and also, the streets are noisy below.  The windows are not soundproof at all, which again was no issue as we don't need silence to sleep but could keep lighter sleepers awake.  Last, breakfast not being included is a bummer, however the attached Pizzeria Ora had a nice breakfast and we ate for around $25 plus tax and tip.Overall, this hotel is great.  The location for families can't be beat as there is a huge Rock'n'Roll McDonald's, Hard Rock Cafe and Rainforest cafe on the same block.  Transit stops outside to take you to all the big tourist spots.  A hop-on-hop-off bus stop across the street and an 8-floor Sports Authority across the street!  Be sure to ask about the building with the pool in it, the six-floor one that the elevator in the lobby services.  You will love your stay here!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 2,
        "review_days": 0.9134720700985761,
        "helpful_class": 0,
        "review_text": "Hotel was great , the best part was the breakfast in the morning that is included , this way you don\u2019t have to worry about where to go every morning for breakfast . The down side are the rooms - they were so small you can barely put your luggage , it blocks the whole room , but we managed it somehow . If you have a car you have to pay $30 per day which is a little bit pricey. Other than that it was a great stay . We didn\u2019t have any issues !! Hope this helps to some people ."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8023001095290251,
        "helpful_class": 0,
        "review_text": "Naoki giving us the best yearWith your awesome customer serviceMy wife and I enjoyed the recommendationand the funny conversationI would tell my friends and family about your hotel we\u2019ll see you againOnce again we appreciate it"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 11,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 1,
        "review_days": 0.09748083242059101,
        "helpful_class": 0,
        "review_text": "The valet parking was a mess( NOT FREE) they didn't even help us with our bags. We managed to find our own cart when we arrived, but had to lug everything down ( no carts) at checkout. No concierge to ask for a restaurant or activities near by. There was one person sitting at a desk with several surveillance monitors, but they always texting on their phones every time we came down on elevator. ( stayed 2 days)The rooms were ok , the whole place needed a bath. Only good thing was breakfast,!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 46,
        "expertise": 0.0017353274552870002,
        "user_cities_visited": 77,
        "review_days": 0.076122672508214,
        "helpful_class": 1,
        "review_text": "We stayed here for a weekend a few weeks ago.  I specifically picked this location as it was away from all the other hotels north of the mall.  I prefer a calmer setting and one review I read mentioned that it was a part of town that quiets down in the evening.  Someone had talked about not many restaurants nearby--this wasn't an issue for us.  We were so busy touring around and wanting to maximize our time that we left the hotel early and got back late.  If you want, there is a very quick pizza place right next to the hotel and they also serve gelato and have outside seating.The subway was just a block away and was helpful to save our steps to the Library of Congress and the National Gallery.  We also used the Capital Bikeshare rentals.  There are several locations around the mall and surrounding areas.  We paid for a 3 day rental for two.  They give you the 1st 30 minutes free and then they charge additional after that.  Just look it up online and the directions and details are posted at each station.  It was simple and safe and we saw so much more than we could on foot.  I was worried we would have to ride in the road.  Not so.  The National Mall has wide paths you can bike down and we used sidewalks on busy roads.  The bikes have bells you can signal to warn walkers.  I used the bikes for touring the monuments at night.  Bring your head lamp for extra light.  The bikes have flashing lights, but a head lamp will help cars see you when you have to cross the streets.  FYI that these bikes are for riders no shorter than 5 feet.  I'm short and was able to ride comfortably, however if you want to take children out on the bikes...make sure that they are at least 5' as they wouldn't be able to adjust the seat enough and could have problems managing the bike.The hotel has a great breakfast.  It is a business hotel and cleared out on the weekend.  There is an indoor pool and a fitness center.  They have a nice, private courtyard with grill where they have social  cook-outs Mon-Wed.We would definite stay here again.  I wouldn't even consider any place else.  I love the kitchen for extra space.  The staff is friendly.  The location is great."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 17,
        "expertise": 0.0009085918461030001,
        "user_cities_visited": 21,
        "review_days": 0.5553121577217961,
        "helpful_class": 0,
        "review_text": "We were looking for an urban hotel and were pleased that this one has a sizable main room, a great bathroom set-up, and a kitchen!  The bed and the pillows and the sheets are terrific...it's tough for a hotel to get all three right, but The River Inn has achieved this feat!  The two burner stove, full refrigerator and K-cup coffee maker made it easy to eat a few meals in...a welcome relief to our budget.  In addition, a 5 minute walk takes you to Trader Joe's, and if that's too much for you, the hotel has an order and delivery service.  We also enjoyed tables set up outside...a great place to read a book and people watch."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.9173055859802841,
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        "review_text": "my cousin and I checked in on Monday 1st of July to spend the 4th Of July week in DC.On the last night before check out, we saw a mouse in the room. we contacted the reception and no one came. after 30 mins, the janitor (or the maintenance guy) came with a mouse trap and put it in the room and left without coming back at all. we asked to change our room and they gave us another room very far and on another floor and no one came to help us move out our luggage and bags from the room. we did everything by ourselves. they told us the manager is coming to talk to us and he/she never showed up. they told us that they will credit us 100$ back and they didn't. they just gave us free drinks from the bar. when we asked them about what happens, they told us that the hotel is fairly old. So what? should we expect mouses in the room?Anyway, another unpleasant issue happened. Upon check in, they told us that we will have a complementary breakfast for the whole stay. they Lied!!! We were charged for the first breakfast, so we stopped having it in the hotel afterwards.We sent them an email last week complaining about what happened and we still haven't heard from them.It was a VERY BAD experience. I won't do it again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 4,
        "review_days": 0.122124863088718,
        "helpful_class": 2,
        "review_text": "Visited this amazing hotel, with my friends from our High School Pureza de Maria de Leon, Nicaragua after nearly 38 years of not seeing each other. We have had a fabulous school reunion in this marvelous hotel.  Employees were very friendly, we really thank Jose. The rooms were very nice, clean and the beds were comfortable. The breakfast was very good. The restaurant offered delicious dinners, wow spectacular!!!. The decoration thru out the hotel super delightful.  We love the owners, Mr. Lambert and Madame were very warm, super kind and lovely couple. God bless you and your Hotel.I definitely will tell family and friends to stay in this unique and cozy Hotel.Sincerely,Rosanna Gutierrez-Robertson from Nevada/Leon, Nicaragua"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 25,
        "expertise": 0.0034594440225610003,
        "user_cities_visited": 17,
        "review_days": 0.287513691128148,
        "helpful_class": 1,
        "review_text": "We booked to stay at this hotel as part of a fly/stay deal in May. When we booked we had requested a room on a higher floor that was less noisy after reading reviews.  I followed this up by personally ringing Waikiki, prior to holiday to check my request had been received, yes but when we arrived we were still on the 2nd  floor. It took 10minutes before reception could/ would find a room with a double higher up.  This was disappointing as we have stayed twice at the Sheraton on Hawaii island - loved it and thought it may be similar here. The location is excellent, close to the beach and the main drag. That I think is it's best feature; it is in the middle of Waikiki and close to everything. Our room on the 5th floor, once we had sorted out the original problem, was fine,the  clean and quiet if somewhat dark with not a lot of lighting for nighttime. The bed was very comfortable and bathroom although clean, looked, and was a little tired . There was a balcony for the room which was very pleasant. The hotel caters to numerous large tour groups and on one day my husband was physically pushed out of the lift while 2 other people from the same tour were helped into the lift.  This was not a nice look. We did not say anything until the end of our stay when the manager wrote a note of apology, but still it should not have happened. . We asked for the room to be cleaned regularly which occurred; not always replenishing sugars and tea etc, but overall given the name of the hotel slightly disappointing. One could say the hotel is modern in part but plastic glasses in rooms is not really a chic look,nor great to drink out of especially when you are paying a resort fee of $us 25.00 pd  We did eat at the restaurant one evening with a group of friends and this proved to be disappointing especially as because there were 6 of us we were automatically charged 20% tip when the meal and service did not warrant it. We would return to the Sheraton at Kona - this one, not so sure."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.700438116100766,
        "helpful_class": 0,
        "review_text": "The rooms are cute, but my experience with the thoughtlessness of the staff left me unwilling to stay again. My room was initially directly in front of an elevator on the 9th floor, so I had mentioned to the front desk that if there was a similar room that opened up (away from the noise of the elevator) that I'd be interested in it. The hotel was booked up that evening so it wasn't possible but the front desk attendant took down my room number and said they'd let me know.I left for work the next day and returned to my room late that evening to find that my room key no longer worked, so I went down to the front desk and found out that all of my belongings had been moved to another room without my knowledge (or consent)!! Instead of contacting me to ask if I still wanted to move and if I'd be comfortable with a stranger packing up and moving my belongings, they just went into my room, took my things, and moved them. As you'd expect though, some things got left behind, including an item in the closet that took the staff over an hour (!!) to find and return to me (all of this at 11pm at night). Despite two calls to the front desk, there was no apology beyond \"the bellhop must have missed it.\"The nail in the coffin for the Freehand was that their idea of accommodating my request to get away from elevator noise was to move me to a room directly below the rooftop bar that closes at 2am, so any hope of getting to bed before then was gone. Additionally (and oddly), the bathroom had clearly been used before I arrived in the room which further contributed to the weirdness of the evening.Overall, if you're into a cool \"scene\" on a Wednesday night, then the Freehand is clearly catering to you, but if you're hoping to experience thoughtful service, look elsewhere!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8587075575027381,
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        "review_text": "This was our second time staying at this hotel. The rooms are clean and nicely furnished, the staff are lovely, and the breakfast buffet is fantastic. We really love the location of the hotel as it is pretty much in the center of Waikiki. We also love the feel of the hotel.. like old time Hawai\u2019i. We will definitely stay again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 9,
        "review_days": 0.527382256297918,
        "helpful_class": 0,
        "review_text": "This hotel is so convenient for meetings quick in and out of ORD airport and if needed train service right in front of the hotel. Very clean and spacious room food was very good must have is the flatbread with fig and Gorgonzola cheese."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 1,
        "review_days": 0.098028477546549,
        "helpful_class": 0,
        "review_text": "I booked this room through Priceline bidding and got a great deal!  This hotel is in a great location and everything \"touristy\" in Seattle is literally within walking distance (~5-10 minutes, depending on how much you enjoying walking!) If walking isn't your forte, public transportation is very close as well.  Staff is very friendly and accommodating.  Free coffee and tea in the morning and free beer in the afternoon!  The room we stayed in was small, but it was a good size for just two people.  We didn't stay in the room that much so it wasn't too much of an issue.  Highly recommend staying here!"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 20,
        "expertise": 0.001238245859232,
        "user_cities_visited": 130,
        "review_days": 0.5580503833515881,
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        "review_text": "A friend and I met here for breakfast. We both decided on the buffet. First, it was reasonably priced. They take your egg order at your table and they are very prompt with their service. The eggs were excellent. The buffet line wasn't that large. However, everything on it was well prepared. They had an assortment of juices and the coffee was really good. The server was very prompt and the price was $25 for the two of us. Reasonable in Waikiki."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
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        "review_days": 0.6445783132530121,
        "helpful_class": 1,
        "review_text": "Conveniently located to everything. Quick walking access to beach, good food, and shopping. Branden and Dave at front desk are wonderful and helpful. Korean BBQ restaurant at hotel is best in Waikiki! I'm from the islands and definitely recommend this place for locals and mainlanders."
    },
    {
        "user_review_posted": 262,
        "user_total_helpful_votes": 77,
        "expertise": 0.001316484355061,
        "user_cities_visited": 243,
        "review_days": 0.779299014238773,
        "helpful_class": 0,
        "review_text": "Ok hotel but would stay somewhere else next time. Very nice staff. We got upgraded because our room type was not available to a suite. However, the rooms felt dated decor-wise and the carpets seemed dirty. Unfortunately, on our last day someone in a room near us was smoking (the room was non-smoking) and our room filled with an intense smell of smoke. We ended up leaving early to go to the airport.The location was good - just a few minutes from two brt stops and the subway. Near many other hotels. Took us less than an hour to go to/from the airport on the train (requires one transfer)."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.49616648411829106,
        "helpful_class": 0,
        "review_text": "Stayed two nights and were quite comfortable. Room service breakfast is very reasonable and arrived hot!  Liz at front desk is wonderful! She suggested a different room that she thought would work better for our family and was able to find a room with an early check in!  CQ is a clean, quiet and comfortable hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 13,
        "expertise": 0.0027584684982890004,
        "user_cities_visited": 109,
        "review_days": 0.322015334063526,
        "helpful_class": 0,
        "review_text": "Wow, this hotel was awesome from the minute we pulled up.  It wasn't cheap but for us it was worth it.  3rd and 4th night of our road trip, so I wanted something nice.  This was better then I hoped, 2 room suite with views of the water, including Alcatraz and the Golden Gate Bridge. Ate at their restaurant though I wouldn't recommend it for breakfast, they ran out of many items around 9 am.  Bed was very comfortable and bathroom was great. Had to get a rollaway (traveling with 2 teens) was an extra 40$. Would stay again for sure."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.28148959474260604,
        "helpful_class": 1,
        "review_text": "My husband and I recently stayed at the JW Marriott for our 35th wedding Anniversary. Great service, nice room and the best part was that we were in the heart of the city. We love seeing a city by walking and so it was central to many of the places we wanted to see. About a two mile walk to the pier and the Concierge was very helpful in getting us tickets for Alcatraz and the hop on hop off bus. We did not plan that ahead of time and it was great being able to do the ferry to the Alcatraz island. Thank you Marriott. You did not disappoint ."
    },
    {
        "user_review_posted": 206,
        "user_total_helpful_votes": 136,
        "expertise": 0.0030948409675950004,
        "user_cities_visited": 52,
        "review_days": 0.6407447973713031,
        "helpful_class": 0,
        "review_text": "We always splurge when we are at The Royal Hawaiian - we book a Jr. Suite in the Historic Garden wing and have dinner at Azure. It's expensive but we regret not a moment. It's a wonderful experience. The staff is exceptional, the building has an aura of history that cannot be replicated - everything is first rate."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 13,
        "review_days": 0.037239868565169004,
        "helpful_class": 0,
        "review_text": "This is a great hotel still giving a personal service in a big city. The outside belies the fact that it is borderline boutique, but by the time you get to your room you know you are in something a bit special and a bit different, even if the name didn't give it away. Excellent location, with Lake Michigan and the Hancock tower in walking distance, and the main Michigan Avenue forming a t-junction with the hotels road. Great for exploring on foot and also for shopping."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
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        "review_days": 0.713033953997809,
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        "review_text": "Visited the Zephyr several years ago. The new renovations are great. The City view was spectacular. Rooms are very nice. Close to Pier 39 and other attractions. You can't go wrong by staying at the Zephyr. I will defiantly be back."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 1,
        "review_days": 0.919496166484118,
        "helpful_class": 0,
        "review_text": "I been staying there in 4 years time under couple of trips.  Never think of moving or trying to others option. Already used to the place when biz or family. Cost is the only concern when comparing to others."
    },
    {
        "user_review_posted": 250,
        "user_total_helpful_votes": 98,
        "expertise": 0.0017927838464080002,
        "user_cities_visited": 211,
        "review_days": 0.137458926615553,
        "helpful_class": 0,
        "review_text": "We spent 5 nights here during our trip to DC, and found the hotels location, amenities, and service were excellent for our entire stay.  there are a number of options for eating at or near the hotel, with the inhouse restaurant Urbana providing excellent choices each day.  Facilities for banking, coffee, and access to public transport were all within a 5 minute walk, and once you get comfortable with the city layout, everything was within easy access from here.  The hotel is dog-friendly, and there were plenty of canine guests whilst we were there. I would be happy to return when next we visit the city"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.6029572836801751,
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        "review_text": "I spent 8 nights at The Beautiful Modern Hotel.  It was incredible.  The staff was too attentive and friendly from the moment I checked In.  It was my first time to Hawaii, I had my surfboard with me and kept it checked in storage.  Every day I grabbed my surfboard and walked 2 minutes to the beach to surf, the valet boys always greeted me with a smile and gave me water when I got back.  They were always incredible.If you want a hip, very trendy but down to earth vacation stay here.  The hotel is 2 minutes from amazing Waikiki beach, but just far enough away to have your little oasis.  There is a beautiful pool that you can relax by day or watch the fire works on friday nights over the bay.DEFINITELY eat at Ravish, food is incredible.  Sit at the bar because the bartenders will make you feel like you live there, they are so friendly.   And order every single dessert.  The Pastry Chef there -Chef Jo, is top notch.  I lived in NYC for 4.5 years and I haven't had desserts like this.There is an amazing bar in the lobby that feels like a secret club, it's just a beautiful place to stay if you want to feel the rich culture of Hawaii and treated like a queen."
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 106,
        "expertise": 0.003910129096325,
        "user_cities_visited": 99,
        "review_days": 0.410186199342825,
        "helpful_class": 1,
        "review_text": "After previously booking another hotel and later finding out all reviews recently were so bad i changed last min to this one . Boy how glad i did . On arrival Coco greeted us and made conversation about our holiday etc , Very cleverly asked Taxi driver where hed brought us from . He asked us what we wanted to do whist visiting etc and got us a map and recommended places to go . We didnt have a credit card only a debit card which they requested for a deposit but were happy enough for us to pay cash so it didnt come off our card which was good . We were taken to our room which was lovely but overlooked onto some scruffy appartments , I previously emailed asking for a nice room as it was my Husbands birthday . We went up to the pool which is lovely and clean and spent time up there for a drink and swim , Food in the restaurant was beautiful , we ate twice there , such a shame it was empty all the time . On my husbands birthday he was greeted at our door with a birthday cake which was a nice gesture . Room cleaned everyday and fresh toiletries daily . Only gripe was the shower as the temperature was very tempremental , freezing to scorching and the door didnt close so had a wet bathroom , Hotel ideally located down a quiet street just seconds away from restaurants and massage and bars and minutes from soi cowboy and Nana Plaza etc . Would 100% stay here again . Keep up the good work"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.444140197152245,
        "helpful_class": 1,
        "review_text": "My two teenagers and I stayed here in early March and we loved it!  Kids loved the magically restocked fridge in our room, fruit, and afternoon cookies..  I loved the fireplaces, breakfast, wine happy hour.  The staff was patient with this indecisive Momma and offered terrific food recommends.  When Yosemite was delayed they found us another room in the hotel for an extra night and helped with directions, etc.  I will stay here again and recommend to everyone I know-and have already!  Loved our King room-I believe was a luxury-had separate dressing room w/sink-made getting ready so much easier with 3 of us!  Oh and that old elevator-sigh."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10843373493975901,
        "helpful_class": 1,
        "review_text": "From the moment you arrive at the front door, you are treated with respect by every Fairmont employee and this continues as you enter a world of ambience and exceptional service. The Gold Room experience is truly one to be savored. This hotel knows how to cater to its guests. The rooms are nicely appointed and the beds are very comfortable. One feels safe and secure in the Fairmont."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 15,
        "expertise": 0.003357450229346,
        "user_cities_visited": 16,
        "review_days": 0.657721796276013,
        "helpful_class": 0,
        "review_text": "Stayed 2 nights in a Tower club room:Positives:Room was spacious with a balcony overlooking the riverClub room food and drinksBreakfastLocationNegatives.You cant wear tailored shorts to the club lounge, we have stayed in many club rooms and this is the first time we have had to put trousers on!Swimming pool, small and crammedClub room finishes at 6pm!Huge negativeWe decided to go to the Sky Bar, again, we had to wear trousers. When we arrived, we were shunted around and could only take pictures at certain points. The small bar was overcrowded with people who were not staying at the hotel, therefore, if you were staying at the hotel and had booked a club room, you couldn't even go for a drink. This was the main reason we booked so we could enjoy the facilities. Unfortunately, the hotel is trading on  the back of its Hangover fame. Very disappointed considering the money we paid.We returned to Bangkok a week later for an overnight stay at the AVANI, much better hotel, infinity pool and rooftop bar where you could eat and drink in tailored shorts!Lebua tried and tested but not for us."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 18,
        "expertise": 0.0017489864095530001,
        "user_cities_visited": 29,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "Thank you to Steve for making sure I had a perfect stay! This was my second time to this property and once again I was pleased with every aspect of the hotel.  I love the bay view room. The bed is super comfortable and the entire hotel is maintained beautifully. Everyone is so friendly and helpful.  The location is the best. This is the only place I would stay In San Fransisco and I can not wait to return!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 2,
        "review_days": 0.7108433734939751,
        "helpful_class": 1,
        "review_text": "The best resort I could\u2019ve stayed in. They are friendly and nice. They offer ever day something to do for free. I would go back ever time. The rooms are beautiful roomie. At check in they give you a nice cool juice glass to drink. I just loved it there."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 19,
        "expertise": 0.002139495079161,
        "user_cities_visited": 33,
        "review_days": 0.10295728368017501,
        "helpful_class": 0,
        "review_text": "While accompanying my husband as he attended a conference, we were fortunate enough to have the opportunity to stay at the Trump while he participated in meetings and lectures. The absolute best location, making everything desiresable in Chicago within walking distance, this hotel offered so much to us; the best view, the best location, the best of hotels in this beautiful and historic city. The service was outstanding (including middle of the night birthday sundaes) as were the accommodations, I would count myself very lucky to have the opportunity to stay at the Trump International Chicago again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "Ala Moana is the preferred hotel for my organization; therefore, I stay here for my business trips. Considering the price point for this hotel, I would expect something more refined and resort like. Instead, the rooms are outdated, the customer service at the concierge and valet are below average, the pool and fitness center look uncleanly. This would not be my preferred place to stay if I was on vacation and/or had a choice in where I lodge."
    },
    {
        "user_review_posted": 294,
        "user_total_helpful_votes": 143,
        "expertise": 0.002251060415339,
        "user_cities_visited": 509,
        "review_days": 0.200985761226725,
        "helpful_class": 1,
        "review_text": "There are a lot of amazing hotels in Las Vegas.This is not one of them.I have stayed here many times, but only because I am SPG platinum and like to rack up the stays.The staff is often surly, and I have never, ever, ever received a platinum upgrade.  Oh, unless you call being moved to an SPG floor an upgrade.The hotel is reasonably well maintained, not far from the strip. You could do worse.  You could do better."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 34,
        "expertise": 0.0017035816439980001,
        "user_cities_visited": 85,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "This hotel has fantastic service very clean and tidy rooms with all the basic amenities. For all the fitness junkies if you forget your fitness gear by chance, no need to worry as the hotel will kit you up to ensure you don't skip that awesome workout.  The location is fantastic centre of Union Square, walking distance to all major shops and restaurants, and the cable car stops right out the front to take you to Fishermans wharf.  It's a great hotel for couples and or family travelors."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.512595837897042,
        "helpful_class": 0,
        "review_text": "My family and I booked a trip for JULY 14 & 15. They overbooked for that weekend and we ended up with no room even though we had paid for the first night. They apologized for the mistake but that did not help us. It took us an hour to get a room somewhere else. I will never visit this casino. Terrible service by the front desk staff."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 5,
        "expertise": 0.000698812019566,
        "user_cities_visited": 11,
        "review_days": 0.458378970427163,
        "helpful_class": 1,
        "review_text": "Had a great stay the staff very friendly beautiful outlook over beach, park and views of Diamond Head. Staff were always friendly and extremely helpful. Clean handy to everything but out of the way. Lulu's restaurant underneath had the best food and we favoured this even after visiting a lot of the well known ones which were recommended. I would definitely recommend and return to Park Shore. Thanks again for our stay. Mahalo."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 2,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.349945235487404,
        "helpful_class": 1,
        "review_text": "Very nice,clean hotel, the staff/bartenders were very courteous and helpful with local recommendations.The neighborhood wasn't bad with some nice bars and brewery's within walking distance, and shopping about a 10 minute uber ride. The hotel parking was also very convenient, reasonably priced and secure. I would stay again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.6429353778751361,
        "helpful_class": 0,
        "review_text": "Check In is a delight - local beers are offered and the staff is most welcoming. I reccomend staying in one of the Executive Suites. The decor is inspiring and the view is amazing. Entire staff is dedicated in  providing  warm hospitality with a Northwest flair."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 413,
        "review_days": 0.617196056955093,
        "helpful_class": 0,
        "review_text": "We just had the couples massage at Mandara Spa and it was the best spa treatment we ever had. The staff is so sweet and professional that we felt like royals. Our spa therapist Desak and Sudi were incredible and adjusted pressure exactly to our desire. The ladies at the reception Abla and Yousra were very friendly and caring from start to end. I especially loved the start with food wash and scrub!I recommend this to all, don\u2019t miss this great experience!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.29463307776560704,
        "helpful_class": 1,
        "review_text": "The corner room was great. All the corner rooms have outdoor balconies with chairs. Interior finishes of the room and bathroom were very luxurious. The service from the staff of excellent! I would definitely recommend this hotel!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 2,
        "review_days": 0.502190580503833,
        "helpful_class": 3,
        "review_text": "My family stayed in Ritz-Carlton Wakiki beach during June for five days, the hotel room was very pricy but its ok as long as the room and serive can match, however, the service is worse than a three star hotel and doenst match the name as a luxurious world class hotel. I tried to ask concierge to help me to book a shuttle bus to a park, and the concierge directly hook me up with a packege without clearly informing me and charge to my room blindly, I didnt make the trip by accident and the concierge failed to remind me again about  the cancellation policy not to mention I didnt know I bought the packege already. I was shocked to see I was charged with the package when I check out. The hotel insisted to say they told me already and promised me get back to me but FAILED AGAIN to get back to me. I cant not imagine people spend more than 700 dollar per night and get this kind of service.  NO CLIENT DESERVE THIS KIND OF SERVICE"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 22,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 14,
        "review_days": 0.028477546549835003,
        "helpful_class": 0,
        "review_text": "Stayed here 2/21-2/22 for an overnight local getaway.The hotel is older and was very nice and clean. Everyone was really helpful and friendly. The hotel is in the heart of Capital Hill and many attractions and restaurants are in walking distance.There was a snow storm in the area and it was hard to get a cab or Uber so we were forced to cancel dinner reservations and eat at the hotel in the restaurant, I would not recommend it. The best item on the menu was the burger. The food is ok and overpriced. The stay were extremely friendly though.The next day we were forced to eat breakfast at the hotel because we were unsure of the road conditions, completely overpriced $13 for continental breakfast buffet.The hotel has valet parking for $43, that we didn't know until we checked in.Overall I would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.352135815991237,
        "helpful_class": 0,
        "review_text": "we had a great stay and shout out to the wonderful Sandy who kept the cook to order area running perfectly, she told people not to put hands in bread which i was glad to see. She also was very careful not to burn guest who was greedliy grabbing food. She always had a smile and she was singing and dancing. You can tell she loves her job."
    },
    {
        "user_review_posted": 844,
        "user_total_helpful_votes": 256,
        "expertise": 0.0013622389456000002,
        "user_cities_visited": 635,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "It was an offer from American Express Platinum Card which was hard to pass.  This elegant hotel is located in the Ritzy West End with a lot of dining options, sightseeing options and entertainment options.  Georgetown, Dupont Circle, White House and most of the touristy sights of DC can be walked to from here.  Else, there are many cabs available in front of hotel.   I was upgraded to a suite and it had a separate living room with an ottoman.   The bed was firm, bed sheets were soft cotton and bathroom was pretty big with a shower and tub.   The bathroom was spacious and a highlight of the room.   The American Express deal allowed me to have dinner and breakfast at the famous and popular Blue Duck Tavern Restaurant.   It is pleasant to walk around the hotel and a very safe neighborhood.   Service in the hotel was top notch and reception was friendly and helpful with directions.   The restaurant has rocking chairs placed outside.  Good for people watching and whiling away the afternoon."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 18,
        "review_days": 0.48302300109529006,
        "helpful_class": 0,
        "review_text": "Nice hotel in the financial district. We arrived way before our check-in but Sarbi was able to help us out and get us in our room early. Much needed after a long day of travel. This is the beginning of our trip, will have an update later. But so far so good!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 52,
        "expertise": 0.008595007362257,
        "user_cities_visited": 20,
        "review_days": 0.768893756845564,
        "helpful_class": 1,
        "review_text": "This hotel was a fantastic little find - easy to locate, far smaller than the big high-rise neon-clad hotels with which Vegas is famous for but better for it,in my opinion; it's also very affordable, a really good breakfast is provided in with the price (which i might add none of the so-called better hotels in Vegas do - by that i mean the likes of the Luxor, MGM grand; Cosmopolitan; The Venetian.....etc.The prices are also very transparent - unlike the, above named, hotels we weren't hit with the 'resort tax' which all the big hotels lay on for the mere privilege of being able to log into the wifi and use the pool, if there is one.Another great feature of this hotel is that there is indeed a pool and Jacuzzi (both outdoor) - a welcome relief from the humid evening temperatures typical of Vegas - for use until 10pm. The rooms are very comfortable and quiet and i really do wish that, as opposed to staying in the bigger flashier hotels, I'd opted to stay here. It may not have the Instagram profile pic status of say, the Bellagio or Caesars palace, but it does not have the massive price tag or hidden 'resort costs' either.In my opinion this is without doubt one of the best hotels in Vegas when you consider, such features as the following:- price- location- amenities provided- breakfast included- free parking and spaces available- quality and comfort of rooms and the hotel in general"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 11,
        "review_days": 0.33351588170865204,
        "helpful_class": 0,
        "review_text": "This hotel is in an excellent location for sightseeing and because it is a suites hotel with a hearty free breakfast it is great for families!  It is in walking distance to Navy Pier and all of its rides and attractions and it is an easy walk to the city bus tours that allow you to hop on and off (be sure to get an extended day so you can hop on and off for two days!).We found the staff to be friendly and very accommodating and the rooms were spacious and clean.  Having a kitchen was a real plus, especially a full-sized refrig, when you have children included in the stay.  It was a great choice for us!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.6894852135815991,
        "helpful_class": 0,
        "review_text": "My honey and I flew in from Los Angeles to celebrate my birthday. Upon arriving at The Inn at Union Square, Anne greeted us with a warm welcome and shared that they were anticipating our arrival! She had upgraded our room to a lovely suite (rm 607) with a fireplace and had a bottle of chilled champagne and chocolates waiting with a note.During our stay, we met and were also served by Hans, Tony, Josh at the front desk. Every team member exhibited gracious hospitality and welcome. For any questions we asked, the answer was always given in a spirit of 'no problem'. We'll take care of you.An older hotel with lots of character, we found the rooms to be very clean and contemporary. Only seven rooms per floor, we never heard our neighbors. At the end of each floor is a small living room (parlor). And on the 2nd floor, the hotel serves up wine and bites each evening at 5:30 pm. A perfect place for strangers to quickly become friends!50 yards from Union Square, the Inn is located just a 1/2 block from the cable cars, a few blocks from Bart, a short walk from Chinatown, and surrounded by fabulous restaurants, shopping and much more!It is the little boutique hotel with big service, professionalism, and kindness! We are already planning our next trip!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.28641840087623205,
        "helpful_class": 0,
        "review_text": "Went for a girls weekend and enjoyed our room very much.  It was very spacious with 2 queen beds, sitting area, small kitchen, desk, and a small dining table.  It was a great size for multiple people or for a family.  The neighborhood was cute with restaurants within walking distance as well as many DC attractions.  We were surprised that many of the restaurants were not open or closed very early at night on the weekends.  It would have been a disappointment if we wanted to stay out late or try out more places. Breakfast was ok, nothing special but it did the job and was right downstairs in the building we were in (there are 2, the lobby is in one and a just a bit down the street is the other with the breakfast)."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 11,
        "expertise": 0.0018675853388420002,
        "user_cities_visited": 111,
        "review_days": 0.43811610076670304,
        "helpful_class": 1,
        "review_text": "We were warmly greeted by Tina at the front desk. She walked us through all the Marriott rewards perks, answered all our questions and gave us good recommendations. She even left us a personalized welcome/thank you note in our room on the second day we were there.  Tara at the concierge desk was incredible. She helped us book out our week of activities (car rental, dinner cruise, massages, etc). She was friendly and really took the time to take care of us. The cleaning staff always greeted us warmly and checked on us.The perks for being a Marriott member were awesome, given they offset the resort fee - which was very nice (coupons, free breakfast, etc). The breakfast buffet was little lacking for the price (we ate for free, so that made it okay).  The fitness center and fitness activities (pilates) were really nice. The pools were a little small, but the drink and food service was good - quick and reasonably priced. Great view from the pool side grill. Food at the Japanese restaurant (Sansei) was delicious!!!Our room was clean, water pressure was good. Balcony was amazing with a great view. Loved having a fridge. Decor was simple, but worked.  Power outlets in the bed side lamp were appreciated. Also, having a full length mirror was amazing - many Marriott's don't have full length mirrors. Closet had plenty of hangers and the safe was large enough to hold everything we wanted locked up. TV was huge and had good channel selections, and all the hook-ups if you wanted them. The walls were a little thin, so we did wake up a couple times. Ear plugs helped, but didn't silence everything. The other hotel across the street had live music until very late, which was nice while we were up sitting on the balcony, but kind of sucked when we wanted to hit the sack early.The spa was a little awkward, but our massages were good. Having the ABC stores in house made it easy to stock up on goodies and store them in the fridge.  The location of the hotel couldn't be beat.  Waikiki was a little too busy for me, but that has nothing to do with the hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 10,
        "review_days": 0.357612267250821,
        "helpful_class": 0,
        "review_text": "Stayed here prior to doing a cruise to Australia.  Staff are excellent in every area.   We were checked in at 0700 after a long flight into Hawaii.  Staff were fantastic in getting us into our room early noting the long flight.  Breakfast provided and room ready immediately.  Door staff \"Ty\" went out of his way to assist us during our stay.   This is a boutique hotel that is central to all amenities and provides everything you could want for whilst in Hawaii.  A short 2 min walk to the beach yet far enough away from the hustle and bustle.  A great place to relax and enjoy everything that Waikiki has to offer.  We are already planning our return visit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7294633077765601,
        "helpful_class": 0,
        "review_text": "The hotel was nice but I\u2019m extremely disappointed by an undisclosed amenities fee of $26.19. This invoice was slipped under my door when I woke. I had already prepaid for the room so I inquired on the fee at the front desk upon departure. I was told that I would not be charged this fee.  Just checked my credit card statement and it was indeed charged.  I called Kimpton, explained the situation and they refuse to issue the credit. This in my opinion is lying and stealing!"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 15,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 26,
        "review_days": 0.24479737130339502,
        "helpful_class": 1,
        "review_text": "The staff was friendly, but their reservation people aren't on top of their game- having no record of my confirmation.  Thank goodness I printed it out.  They offer a nice wine reception in the evening.  The elevators are a bit scary and old.  my room #815 was away from noise of street and elevator (good).  Quite spacious, with comfortable amenities.  Bathroom is small and older, but everything worked.  The light kept going out in the closet, making it difficult to get dressed and pack.  I generally liked the place, and appreciate their efforts to be green.  good value."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 63,
        "expertise": 0.010813196513295,
        "user_cities_visited": 25,
        "review_days": 0.085980284775465,
        "helpful_class": 0,
        "review_text": "Very new, clean, generic modern feel.We were on the 3rd floor, room 317, and had a depressing view of a brick wall. It was very quiet on both Fri and Sat night, though.The one odd thing was the cleaning situation. We were gone all day Saturday, returning for quick breaks around 11:45 am, and 3 pm. Room was not cleaned. We lied down to rest/nap around 4, and 10 minutes later the housekeeping staff knocked on our door. Seemed oddly late for maid service. So we ended up not getting the room cleaned at all.The next day, Sunday morning, the maid staff knocked on our door at 9 am to clean. Our bad, we didn't put a do not disturb sign out. Still seemed a bit early for a Sunday morning especially given that they had waited till late afternoon the previous day. And they knew we were checking out that day, so could have just waited till we checked out."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 30,
        "expertise": 0.0032768039742470004,
        "user_cities_visited": 83,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "The hotel overall is okay and well located if you have business in town or if you want to do some tourism and see the main attractions.  The Big Bus that tours the city even stop in front of it.  The two major problems is that they are renting the pool on the roof for parties and events.  Mostly to drunks and classless people.   Also, 50$ a night for parking is insane."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.43866374589266105,
        "helpful_class": 0,
        "review_text": "Great location. Fun and funky vibe. Love how they turned this old-school motel into a cute little boutique hotel with all the amenities you need. The housekeepers bake fresh cookies each day which are available in the lobby. They were delicious. Would definitely stay here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 47,
        "review_days": 0.185104052573932,
        "helpful_class": 0,
        "review_text": "I stayed there for the entire Halloween week. It is indeed a very beautiful heritage hotel. The interior was pretty amazing and so was the view from the roomBeautiful view of bay and Alcatraz never failed to mesmerize me with a glimpse of Golden Gate from my room. Everything was classy and was a proof of the glorious history of the hotel. The halloween decoration at the hotel club was also pretty nice . .The hotel is at very steep uphill so be ready to flex you calf muscle if you are not used to climbing up the hill.The only 3 area of improvement I would like to suggest is1. Be cautious with the bill. When I returned, I found that I was charged for VOSS sparkling water which I never used.2. The tariff is pretty expensive and I think at least complimentary breakfast should be included3. Free WIFI"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.675246440306681,
        "helpful_class": 0,
        "review_text": "Wow!  Never even knew about CQ til we got them via HotWire.  Great, central location!  When we checked in, Elizabeth C. and Aaron C. made it super easy and even found a better room set up for our family!  So kind and efficient!  That\u2019s what I call great customer service.  We\u2019ll be back!"
    },
    {
        "user_review_posted": 240,
        "user_total_helpful_votes": 52,
        "expertise": 0.0009415572474160001,
        "user_cities_visited": 66,
        "review_days": 0.6319824753559691,
        "helpful_class": 0,
        "review_text": "What can we say but we love the Talbott!   The Customer is their number one priority and it shows in everything they do to make your stay as comfortable as possible,  We will always choose the Talbott as our favorite hotel in Chicago."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "This hotel is the best hotel I have ever stayed in. Beautifully decorated, clean, friendly staff, luxury, and great location. We felt like royalty while we were there and didn't want to leave. I would definitely recommend to my friends."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.9923329682365821,
        "helpful_class": 1,
        "review_text": "The lobby is on the 23rd floor. I had to take 2 separate elevators to make it to my room. Nothing special for my birthday. I was offered a better room for a small $250 fee. Paid a $45 resort fee for nothing. Paid $20.00 for 2 cups of coffee."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 3,
        "review_days": 0.080503833515881,
        "helpful_class": 1,
        "review_text": "My daughter and I stayed here for 3 nights using the hotel as a base for sightseeing and visiting the Berkeley campus.  The rooms were comfortable and quiet and the hotel is 4 blocks from a BART station.  The staff was gracious and very helpful answering all of our questions with great patience.   Would stay here again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 11,
        "review_days": 0.24315443592552002,
        "helpful_class": 0,
        "review_text": "Thank you Platinum for a wonderful stay. 100 % perfect.  Suite perfect bed huge kitchen great , balcony with great strip view a bonus .staff courteous and lovely. .first visit to Vegas and we will book here again when we come again.  I am so fussy and loved it, it ticked every box xxx"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 39,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 30,
        "review_days": 0.9830230010952901,
        "helpful_class": 0,
        "review_text": "Our first time at this villa. A very comfortable stay. Staff very friendly and always with a smile. Quite a few cafes just outside the villa. But you would need to take transport if you want to head to main Ubud. Just use the complimentary shuttle and call them to pick you up when you are done. Our villa was clean, spacious and comfortable. Love the outdoor shower! Villa pool was clean and I enjoyed chilling by the pool. They provide complimentary tea as well. Try it! Beds were comfortable. Staff were kind to prepare breakfast for us  when we went to climb mount Batur the next morning. Overall, a great stay! Kudos to the staff!"
    },
    {
        "user_review_posted": 178,
        "user_total_helpful_votes": 37,
        "expertise": 0.0008988268140490001,
        "user_cities_visited": 318,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "If you are going to stay in Washington DC to see the sights; you must stay at the Willard Hotel. It is centrally located and in walking distance to all of the sights and monuments. Out door cafe for people watching and beautiful rooms. Also, president Lincoln stayed their and paid his bill with his first official check from being president. The bill is on display in the Hotel. The Bar has pictures of all of the famous people that have visited. A must stay!"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 62,
        "expertise": 0.0040702735174760005,
        "user_cities_visited": 137,
        "review_days": 0.612267250821467,
        "helpful_class": 0,
        "review_text": "We stayed there Saturday if this week and the service was really great.  The hotel is visually stunning, the rooms are large with decent water views.The Sunday brunch was wonderful.  But probably the highlight was going to L Aperitif.  The bar that Colin Field (won worlds best bartender and has written several books) wrote the menu for.  The drinks were really great and paired with small bites.We spent a lot of time at the pool and Chris at the pool was quick to keep the drinks coming.  The rooms were not cheap, but the service certainly was to the standard to justify the cost."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 14,
        "expertise": 0.004137702747434,
        "user_cities_visited": 11,
        "review_days": 0.405805038335158,
        "helpful_class": 0,
        "review_text": "Enjoyed our 3 night stay here when visiting Bangkok. Right next to sky train station which is much faster than using local taxis as traffic is so busy. Located on busy sukhumvit road. If you want somewhere quieter probably best to stay near chaopraya river. Room itself was excellent, immaculately clean and excellent amenities. Only issue we had is the control box for the lights and air con kept beeping during the night which meant we couldn't use the ac as we had to unplug it. Reported it to maintenance but it wasn't fixed"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.999452354874041,
        "helpful_class": 0,
        "review_text": "My family and me enjoyed a nice  week at Jumeirah Beach Hotel in the beginning of December. This Hotel is an ideal place for a family with kids.After renovation, finished recently, Hotel has up to date design with unbeatable Jumeirah service and amenities.Thanks a lot for reception, housekeeping and restaurants staff for making our festive holidays so wonderful!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 4,
        "expertise": 0.000666445989186,
        "user_cities_visited": 13,
        "review_days": 0.730558598028477,
        "helpful_class": 0,
        "review_text": "Being squeezed between The Cosmopolitan and Bellagio it is so convenient.  They update the units regularly.Its not as luxurious as the neighboring hotels but they it is WAY less expensive.  No gaming on site and a shop tobuy the essentials.  Bus takes you to a full grocery story if you want to take advantage of the kitchen in the unit.  You will either get lucky and have a great view or be on the other side where I recommend you just keep the drapes shut.    Front building is more convenient than the rear building  but the back building is more quiet."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 19,
        "expertise": 0.02295045790577,
        "user_cities_visited": 5,
        "review_days": 0.209748083242059,
        "helpful_class": 3,
        "review_text": "I am a disabled veteran and I have never been treated as badly as I was at this hotel.   We were attending our son's wedding on Jan 17th at the Congress and I  came in from 0 degree weather outside needing a wheelchair to attend the ceremony and reception.   I was rudely told I had to ask for one at the security desk which housed 3 useless personnel who could barely tear themselves away from their football games to look up when I asked for assistance.   I was rudely told I could only be wheeled by one of these imbiciles to a room and could not have the chair for the wedding festivities.  When I reminded them that I must be accommodated by ADA law, I was laughed at.  I was forced to attend my son's wedding on crutches.   I will be contacting the Senator of Illinois about my treatment there and I hope that no other disabled veteran has to undergo this treatment in the future."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 25,
        "expertise": 0.001756932243526,
        "user_cities_visited": 49,
        "review_days": 0.19058050383351502,
        "helpful_class": 0,
        "review_text": "Terrific area for sleeping, restaurants and shopping. 2 blocks from Michigan Ave, Hancock Building and very quiet in the evening. Bathroom was very nice and spacious. Work out room was under-whelming for a higher end hotel. The breakfast is pricey. The omelet was $14 which might be OK, if the OJ and tea were not $6 each also (thought they were included when I ordered them)."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 10,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 41,
        "review_days": 0.24753559693318702,
        "helpful_class": 2,
        "review_text": "My wife spent a lot of time researching hotels in DC that had an indoor pool, hot tub, and adjoining rooms with enough beds for our family.  When we arrived, the first thing I noticed was the dark black hair from the previous guest all over the bathroom - disgusting!  Then we noticed that the rooms were not adjoining, just next to each other - inconvenient.  Then we realized that our kid's room was identical to ours - 1 king bed for 3 teenage boys!  The pullout bed in the sofa was the most uncomfortable pullout ever, and we've stayed in a lot of road-side inns over the years.  Then came time to sleep, and I noticed that the guy in the adjoining room to ours snored - a lot!  So not only do we not get the adjoining rooms we requested, but I can hear everything right through the door.  And the thing that drowned out his snoring was the loud air conditioning unit, that was definitely louder than the cheapest road-side inn.  To make matters worse, the pillows were hard as rocks.Then there's the pool, it looks a lot larger in the pictures than in reality - postage stamp full of screaming kids.  And the hot tub was out of order.  After a full day of walking all over the Capitol, my wife desperately needed the hot tub to relax in - oh well, forget that!OK, so maybe I can forgive all this, but then there was the check-in:  I accidentally used my debit card when we checked in, and when I realized my mistake, they said they would take care of it.  Well 3 days later and there is still a hold on my account, and my bank tells me that the hotel has made no attempt to take the hold off.  That means my bank has the entire trip sitting on my account as a \"hold\" while we already paid for the room with another account.  This is board-line theft. No, scratch that, because on top of everything else, there is a sign at the front desk stating that the hotel is neither owned nor operated by Marriott.  Bait and switch from the very start."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 2,
        "expertise": 0.000698812019566,
        "user_cities_visited": 7,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "We loved the location of this hotel - a quiet neighborhood within walking distance of the Capitol and metro station.  The bed was quite comfortable and the bathroom, though small, had everything we needed.  I was pleasantly surprised at the variety of breakfast foods offered."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.15169769989047002,
        "helpful_class": 0,
        "review_text": "My wife and I loved Washington D.C., but cannot say the same about the Washington Hilton.  I sent the general manager a letter with my feedback a month and half ago and have yet to hear from her.  The room was drity and not well stocked.  Had to ask for items such as towels, cups, and pens on several occassions.  The wallpaper was coming off the wall.  The carpet was coming apart.  One day our room was not even cleaned. The safe in the room did not work and it took 2 days to get a battery changed. The managemnet was rude and need to recieve customer service training.  They could learn a few things from the line emplyees such as Cliftona and  Lee at the front desk, Alfred.  This property is not living up to the Hilton standards."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.554764512595837,
        "helpful_class": 2,
        "review_text": "My husband and I reserved this hotel for our wedding guests on Oct, 2017. Almost all our guests praised the great design of its decoration. The great location allowed our guests from all over the world to explore the most fancy part of San Francisco. Also, the event coordinator Chris-ann was very nice, easy to work with, and responsive. Highly recommended!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.054216867469879006,
        "helpful_class": 1,
        "review_text": "We booked oceanfront with AstonWaikiki Beach Hotel and boy did they deliver!!!  We had the most awesome view of the ocean, sunrise and sunset for the whole week that we were there and for a lot cheaper price than the other hotels!  The whole staff, housekeeping, and valet service were very friendly and happy people!  The breakfast by the pool every morning overlooking the beach across the street while listening  live Hawaiian music is absolutely exceptional!  We will definitely recommend this hotel to our friends and Families and  we will definitely book our room with them again next year!  Mahalo Aston Famiy for ensuring that we had a wonderful stay in your hotel!!!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 1,
        "review_days": 0.124315443592552,
        "helpful_class": 0,
        "review_text": "I really enjoy this hotel. It is close to Pier 39 and the rooms are very comfortable. The staff members were very polite and took good care of you. The in-room dining has good quality food and it is worth purchasing."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 41,
        "expertise": 0.0022878671255690004,
        "user_cities_visited": 27,
        "review_days": 0.7081051478641841,
        "helpful_class": 1,
        "review_text": "We stayed here recently for 3 nights before heading to Las Vegas and must say we loved every minute of it! Rooms were immaculate, we had a great city view from our room. Location was perfect, less than 100 yards to Powell Street subway for easy transfer to airport, the famous San Francisco cable car starting point was just around the corner as was Union Square etc. Its a fair walk from here to Fisherman's Wharf etc (40 mins) however it's a beautiful city to walk around. Loved every minute of San Francisco and if we're back again I'd definitely consider Hilton Parc 55"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 5,
        "expertise": 0.001103387399315,
        "user_cities_visited": 12,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "My boyfriend and I visited DC for the first time together and this hotel is in an ideal spot everything is in walking distance! Great restaurants, entertainment, and of course history I felt like a local staying in this hotel.The few things we didn't like was we stayed on the 10th floor but had to go to the 9th floor for ice. The bathroom was smaller than small big open space leading to bathroom could of been used as more bathroom space. Loved the lighting in the bathroom but not in the room itself closet area was really dark.All in all great place it was raining the whole weekend but we made the best of it! The city was still busy!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 33,
        "review_days": 0.15115005476451202,
        "helpful_class": 2,
        "review_text": "This hotel is definitely 5 worthy of its 5 star rating, although the bad and the ugly dimishes my rating to 3 stars.The good:  Most of the staff is friendly, courteous and anxious to please.  The rooms are well appointed and confortable.  The location is perfect, short walks to At&T park, the financial district and the water front.The bad: although the staff is great, management practices seem to hamper their efforts.  While waiting to check in, I was unaware that one side of the check-in lobby was concierge services the other the check-in as there is no signage  .  Wait time exceed 10 minutes to check-in while the concierge side was occupied by 2 staff members not serving anyone.  Seems to me they should have been allowed to step in and speed up the check-in process.  Good thing it wasn't really busy or it could have taken hours.The housekeeping staff was incredible, lots of attention to detail.  Perhaps there was a scheduling issue, when I got back to my room at 4:30 hoping to relax and freshen up for a night out, the room wasn't made up.The ugly: best to get the breakfast included special when offered unless you want to spend $50 per person for breakfast.The hotel has private full time residents and they rule the roost here.  Tried to mistakenly walk through an entrance which which would have brought me to the hotel elevators and was stopped from doing so by the doorman.  Interesting that the door 20 feet down put you in a connected hallway, guess I didn't realize there was that invisible line seperating the hotel riff raff from the pretentious full time residents, almost like a 2 gate system.  In the bar, a woman, presumably a resident, came in with her accessory dog,  staff said nothing even though food services was available in the bar.  If I see that again, a call will be made  to city health department.Overall not a repeat for me, much better places to stay in SF for the money."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 8,
        "expertise": 0.038728897715988,
        "user_cities_visited": 1,
        "review_days": 0.12541073384446802,
        "helpful_class": 3,
        "review_text": "It smelled horrible!! Mold everywhere, roaches, bugs, dripping water from AC, mold in the fridge. Just had a bad experience with this hotel. I was expecting something different. WiFi isn't free! The people at the front desk were nice. That's probably the only thing that I liked about it. There's a no smoking policy but I saw people smoking there."
    },
    {
        "user_review_posted": 202,
        "user_total_helpful_votes": 87,
        "expertise": 0.00198063500491,
        "user_cities_visited": 126,
        "review_days": 0.15334063526834601,
        "helpful_class": 1,
        "review_text": "Right across from St. Francis Drake hotel, Chancellor provides visitors great Union Square location and service at a decent price.  When I looked at attending an event recently - most hotels in the area had atrocious prices ranging from $450-650.  Chancellor as with old historic hotels in the area have small rooms - mine was a twinwhich was all that was left when I booked.  Got it for around $300 and though the room and restroom was small - the location and service made up for it.  Luques the in-house restaurant is good for lunch and breakfast.  The restaurant also provides access to gym outside the hotel and serves tesla/coffee 24 hours a day.  Free wifi is also provided.lefwhbooked.booked.Got a room here around $300 and though the rooms and bathroom was small - it worked in this situation.The restrooms are pretty small too.  But I think you will overlook these factors if"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "Hotel stay was fine, it had everything we needed.  We were not advised of $50 per night parking fee and we did not use the amenities but still had to pay a resort fee per night per person. There was also a train that passed several times during early morning hours."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 16,
        "expertise": 0.001989079446874,
        "user_cities_visited": 320,
        "review_days": 0.084884994523548,
        "helpful_class": 1,
        "review_text": "Loved the amenities in the room and well thought out features like night lights with motion sensors, plug points every where. Very comfortable beds and well stocked rooms.I did go for a conference without kids, so cannot testify to other facilities like gym or anything. Walking distance to a lot of good downtown locations too.My favorite- the restaurant in the hotel is really excellent and the food is way better than expected in a hotel restaurant. Loved their sandwiches, burgers, appetizers.Having Starbucks in there helped with morning breakfast too."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.49397590361445703,
        "helpful_class": 0,
        "review_text": "It is our second stay in Anantara Siam in the last 6 months. And no wonder why, we have make a right choice to provide ourselves a comfortable hospitality experience in Bangkok.Decent environment with located at the prime location in Bangkok"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 50,
        "expertise": 0.004224397471666,
        "user_cities_visited": 163,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "We asked for a quiet room which we duly received, on the inside courtyard. It was small but functional. More importantly, there was absolutely NO street noise so slept soundly. Small fridge in room but stocked with the usual overpriced beverages. I asked for some hot water for a tea on the first night and was afforded a kettle for my room which was great. There is a coffee machine in the room but you have to pay for it ($3 espresso). You can get free coffee in the reception from 5 - 10 am. I believe parking is $49 per night. The concierge was extremely helpful with luggage, directions and organising the hotel car to take us to the airport (flat fee of $50). Would stay here again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 34,
        "review_days": 0.09748083242059101,
        "helpful_class": 0,
        "review_text": "Stayed here in two different rooms in May 2015. Overall a fun, clean hostel in an older building. Biggest complaints are the small room sizes and not enough bathrooms for the number of rooms. The staff are super friendly and happy to help, good wifi, good events organised by the hostel, and the breakfast was probably the best I've had in a hostel! Not super cheap, but all in all worth the investment."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.9567360350492881,
        "helpful_class": 0,
        "review_text": "I booked the Hamilton for a family visit to DC last week and wanted a more \"old world\" grand experience for 3 young girls.The reviews I read were mostly on the excellent side of the scale so was interested with how the Hamilton would deliver.It does.Or perhaps I should say, \"they do...\" I say this because the whole team and staff there have great training and  they truly \"serve\" their guests.We had a delay at check-in but staff were apologetic and did everything possible to make things \"right\", especially Aubrey (manager on duty) and Lee in the lobby.The hotel itself is \"old-world\" charm with a younger \"vibe\" if that makes sense.Rooms are 5 star amenities such as sheets, towels etc.Location is great for any DC visit and a variety of dining options in a easy walk.Constructive criticism? Perhaps not have \"hip-hop\" music blaring at your very attractive restaurant at breakfast (or lunch or dinner). Would have dined but the gang chose not to (not our top music choice) and I'm sure more accommodating and relaxing music options could be utilized?If it was my hotel, I believe I would \"play\" with the lobby. It seems perhaps trendy but possibly does not do justice to what could be a very grand and comfortable lobby look (period furniture, clock, background music, some palms- you get the picture).Overall however, this hotel is doing things right in a competitive hotel market. Staff to visitor ratio is extraordinary.I will certainly recommend the Hamilton and stay there again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 92,
        "review_days": 0.519715224534501,
        "helpful_class": 0,
        "review_text": "If you want to stay nice, quiet, central and comfortable try out this hotel in the old city. Many places easy to reach cause the river taxis on chaopraya and the klongs around are reachable in a short time. So you will get out of Bangkoks traffic. Not far from the Kings palace and some temples, Khaosan Rd reachable in five minutes by walk. Rooftop pools including a nice few over Bangkok."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.35487404162102903,
        "helpful_class": 0,
        "review_text": "Room to small. Bed uncomfortable   TV size of laptop. Only one person could be standing at a time.  I would not every put a couple in this room. Staff only could help if you wanted to bus tour tickets. Could not give directions."
    },
    {
        "user_review_posted": 530,
        "user_total_helpful_votes": 267,
        "expertise": 0.002335433933118,
        "user_cities_visited": 156,
        "review_days": 0.15388828039430402,
        "helpful_class": 0,
        "review_text": "Although I stay at a lot of Marriot properties this was the first for me in a JW. The place was huge. The pool was gorgeous and I enjoyed a quiet morning. A plus is the Ramparts casino adjacent to the property. I had a $4.99 buffet - lot's of locals and good conversation. for a quiet respite from the strip this property is the way to go."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 38,
        "expertise": 0.003016548940841,
        "user_cities_visited": 7,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "Really enjoyed my stay, especially once you find the side entrance that exits to Pantip Plaza overhead bridge. Location, breakfast, staff and gym were all solid. Twin QUEEN beds with room to spare is an indicator of how big the rooms are, but word of warning, decorations and furnishings are slightly dated so not so Insta-friendly."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.11391018619934201,
        "helpful_class": 1,
        "review_text": "We came to the hotel for both work and vacation. The room was sufficient for the cost but is in terrible need of new carpet. I had to keep my shoes on in the room or the bottoms would turn black. I found a cockroach the minute we stepped in, not a deal breaker knowing the climate is very inviting for these nasty bugs. Right away we pulled back the curtains to let in light only to find there's no privacy curtain so every person walking by could look in on us. We were never told major construction would be going on daily. Jack hammering would start around 6am, extremely annoying when I planned on sleeping in every day. It would have been nice if someone would have at least mentioned it to us upon check in. Lastly, we paid a daily parking fee only to find there's not enough parking for all guests. We were told there's an overflow lot about a mile away that we will also have to prepay and then the hotel would reimburse. This was unacceptable considering my husband had to get to work early every morning and did not have time to walk to another lot located a mile away."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 290,
        "expertise": 0.007072938410716,
        "user_cities_visited": 309,
        "review_days": 0.200985761226725,
        "helpful_class": 2,
        "review_text": "My wife and I enjoyed this \"old school\" hotel.  We were upgraded to a suite thanks to American Express Platinum Card and our room was very large and tastefully furnished.  The bed was super comfortable and the towels and linens were what one should expect from a five star establishment.  This is a very comfortable and very well located hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.256845564074479,
        "helpful_class": 0,
        "review_text": "first of all, i must point out that it was my first visit to the USA, and the experience i got from the hotel made me feel welcome. it is conveniently located and i could walk anywhere i wanted to without getting lost. The rooms are very comfortable."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 102,
        "expertise": 0.004841663908198001,
        "user_cities_visited": 152,
        "review_days": 0.7984665936473161,
        "helpful_class": 0,
        "review_text": "Having stayed in this area on a trip to NYC 18 months previously, we decided to do the same again but choose a different hotel for variety. We chose The James as although it seemed more modern as opposed to cool and contemporary, we would be moving on to another in Brooklyn two days later and so wanted to spend a little less on our Manhattan hotel. My expectation therefore wasn't particularly high, especially as reviews hadn't been great (although it looks like the reviews on here have been reset?). Anyway, I was wrong. This was a really great hotel, very accommodating and for that reason, the better of the two hotels during our trip.We were welcomed by two doormen and helped with our bags. Check in was fast and our room was ready. Expedia had sent me a $20 food and beverage credit plus we were advised that we were each allowed a complimentary mini bar item each night.Room was one of the smallest they do but still a good size - bathroom was really quite big! Mini bar was cool - looks a bit art deco and good variety of items. Comfy bed, thick soft towels and useful bathroom items such as shower hat. No view really but this is Manhattan and the 6th floor so didnt expect one. Small wardrobe but as we were only staying for 2 nights, we didnt really unpack. Plus American Airlines had lost our bag so we had nothing to unpack on night one anyway!!We went to the hotel's speakeasy Seville Bar a for a few (gorgeous) cocktails whilst discussing where to go to buy some items of clothing to get us through the evening and the girl behind the bar was very friendly and offered up some places to go. But not before we enjoyed the complimentary cheese and wine in the lobby.The weather was horrendous and so both days the door guys offered us umbrellas and went to find more when they had run out. When our bag finally arrived, it was brought up straight away after calling reception as it arrived in the middle of the night. We found the baggage guy and doormen to be really great - Julio in particular made sure doors were opened, umbrellas were available and taxis if we needed them.We didn't have breakfast in the hotel but a cup of coffee in the lobby area was useful and it was a nice bright place to stay in. Wifi was good and everywhere was clean and tidy. I really liked the minimal Christmas tree in reception too!This hotel is in a fantastic location and I'd recommend. I really like the Nomad area as its easy to get to on the Green Subway line so makes travelling from the Airport on subway relatively easy, but also its right by the Empire State - such an amazing building and a great marker for knowing where you are!"
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 46,
        "expertise": 0.0015317613308150001,
        "user_cities_visited": 272,
        "review_days": 0.332420591456736,
        "helpful_class": 0,
        "review_text": "Staff has been helped us with an early check in (it was 2 pm, check in is at 3 pm). They received us fine and so far every request has been fulfilled conveniently and in good time. The hotel has a Chinese touch, as it is just in front of China town. It's located between Union Square, FiDi, Chinatown and part of the Italian section. so you will have a bit of everything. Select a room far from the elevators as the ice machines are a bit noisy. The only down side I experienced it's the coffee they put on the room: It's really bad. I don't know if it's the water, the coffee itself or what, but unfortunately it was a really bad experience."
    },
    {
        "user_review_posted": 766,
        "user_total_helpful_votes": 438,
        "expertise": 0.002665703291349,
        "user_cities_visited": 493,
        "review_days": 0.032858707557502004,
        "helpful_class": 1,
        "review_text": "The upside of this hotel is that upon reaching the hotel, you take an Airport Link straight to the city and after three stops, you would literally reach the front door.  If you are a shopaholic, you would be pleased to know that all major department stores are within walking distance away.  This IBIS is next to Mercure, which shares the same building.  I find it odd considering that the pricing of Mercure is higher than IBIS.  This IBIS has the standardised feeling as other IBIS that you have been to in the world.  The only downside of this particular one is its noise insulation.  For some reasons, it is seriously popular with mainland Chinese tourists and they have a tendency to leave their hotel room doors wide open and the occupants would treat public area as their domain.  Naturally, loud TV sound, shouting, yelling could be heard inside the room and sometimes, this would go on until 2am.  This is more of inconsideration of the guests than IBIS, to be fair.  It also serves 24 hour snack bar and so, you won't ever get stranded.  That being said, 7 Eleven is only one minute walk away from the hotel.  As for a  few days stay, this will do.  However, for comfort and serenity, there are better options elsewhere.  WiFi worked well during my stay there.  Commendable stay."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 23,
        "review_days": 0.531215772179627,
        "helpful_class": 0,
        "review_text": "Hotel was clean, staff were amazing and could not do enough for us. Second stay here and once again not disappointed. Great having 3 restaurants to choose from if you don't feel like hunting around town to eat."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 25,
        "expertise": 0.003357450229346,
        "user_cities_visited": 28,
        "review_days": 0.484118291347207,
        "helpful_class": 0,
        "review_text": "We were very happy with this hotel. Its location is fantastic....a 2 minute walk from the front door, straight ahead to the beach, shops and eateries. We had a corner room, 1808, with a wonderful view of the beach. Quite a large room with a big bathroom. There are 2 window type A/C's so these can be a bit noisy, but didn't stop us sleeping. Breakfast was included in the price and we found it to be more than enough... pastries, breads, fruit, muffins, juice, tea and coffee. Always topped up. The staff were very helpful and pleasant. No pool area, but the beach is very close and they provide beach towels. We would stay here again."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 7,
        "expertise": 0.000556020709067,
        "user_cities_visited": 22,
        "review_days": 0.5629791894852131,
        "helpful_class": 0,
        "review_text": "I went with my family and stayed at the Westin in Las Vegas for 5 days. Unfortunately its location is not the best although I had hoped it to be good.  The lobby at that time was undergoing renovation and swimming pool was inoperational. While booking the hotel the same was not disclosed. The rooms were average and so was the breakfast spread and restaurants."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 79,
        "expertise": 0.004151188593426,
        "user_cities_visited": 110,
        "review_days": 0.721796276013143,
        "helpful_class": 0,
        "review_text": "We took our granddaughters to Washington, DC, stayed at the Willard for two nights, and loved every minute of it. The lobby is beautiful, the service is incredible, and the room was immaculate. The Willard is only two blocks from the White House, so it's a good location. There are excellent restaurants within walking distance, and you can also walk to some of the popular attractions. We took taxis a lot, as the summer heat was intense; there was never a problem getting a taxi, as several are always parked outside the hotel. The most amazing thing about this hotel is the people who work there. From the valet, to the reception staff, the concierge, the bellhops and the maids, everyone is eager to please and they cannot do enough for you. You really feel welcome at this hotel. Special thanks go to Guram at the front desk, who went above and beyond to satisfy a request. If we go back to DC, we'll definitely stay at the Willard again!"
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 22,
        "expertise": 0.0016123693286770001,
        "user_cities_visited": 27,
        "review_days": 0.6708652792990141,
        "helpful_class": 0,
        "review_text": "Location is good.Service is good and fast.Staff is cooperative.Food is delicious.Indian food is available and good.Overall best hotel for stay in Bangkok.We had stayed for 3 days and enjoyed lot and hotel fulfilled all expectations.Best hotel"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 7,
        "review_days": 0.132530120481927,
        "helpful_class": 0,
        "review_text": "Three night stay here at a reasonable rate on Expedia.Upgraded upon arrival to River view room which was magnificent. The location of hotel is excellent.Huge room with massive TV. Plush amenities.Opulent bathroom with impressive shower next to tub combination.Exemplary staff do their utmost to make stay special.Wonderful overall experience in the Windy city, will definitely be back if possible, highly recommended."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.426615553121577,
        "helpful_class": 1,
        "review_text": "I normally love staying at the Intercontinental and have stayed here a decent amount. However I don't know if their policies have changed or if we have just had a run of bad luck. We booked through Priceline since it was a last minute night that we needed. I called ahead and asked for adjoining rooms or rooms right next to each other. When we arrived, the lady at the front desk was unwilling to help us out at all with rooms etc. Every request was denied and she insisted that she could do nothing to help. Even requests like dealing with the cards and simple things not to mention that me and my friends are IHG members. I'm sorry but in a hotel with 25 plus floors, you can't tell me that there are not two rooms close together. I'm super sad about this since we were trying to have a good trip but it's amazing how one person can have an effect. We had also stayed here previously and had an amazing experience which is why I'm so disappointed. We are staying at a different Intercontinental for the next two nights and I am really hoping the next hotel will be able to redeem itself otherwise I think I'm done with this hotel chain. It's really amazing to me how their customer service seems to have flown straight down the toilet. The room is clean so it gets a star."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 36,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 17,
        "review_days": 0.43921139101861906,
        "helpful_class": 3,
        "review_text": "I stayed at Hilton Parc 55 for three nights. Maybe due to my late check in, I got lucky because only king size beds were available so we were upgraded to a high rise floor. The woman at check in was very friendly. Despite that we were on floor 29 of 32, we couldn't escape the city noise, honking and construction noise. The honking probably settles between the hours of 4am- 6am but otherwise loud all 22 hours of the day.This is a very convenient location if you are looking to be in union square, near the fishermans wharf and downtown. You are literally in the midst of it all. For a $5-6 lyft ride you can get to most areas within minutes for dinner or a short walk to stores and restaurants.This hotel is a solid 4 stars but located in a rougher corner of town. I always noticed police cars in front of the hotel, but the officers must have been wandering because they weren't at their car. I always saw security around the first floor of the hotel so I felt safe.Here's the pros (small details that I enjoyed):Mini refrigerator available, no mini bar but that's okay. There is a full bar downstairs.Water pressure and hot water was very good.Full length mirrorsBeautiful view of the sky scrapers and the bay on the high levelsOver 7 elevators so I never waited more than a minute to get to my high floorPeter Thomas Roth toiletriesPeet's coffee and tea in each room.Plenty of outlets and special av set up on the tv stand if you have various equipment you need to plug in.I was able to book my room through Priceline so I got this for a great deal. I would have a hard time paying $299 each night because it is an aging hotel and I'm sure not all rooms get the view I did. Would one back and recommend."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 30,
        "expertise": 0.001831623082864,
        "user_cities_visited": 48,
        "review_days": 0.304490690032858,
        "helpful_class": 1,
        "review_text": "Part of Diamond Resorts and this is the best one of theirs that we have stayed in. Roomy and everything that you could want including free transport to the strip on a first come first served basis. If you like Vegas this is a good place to stay."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 6,
        "review_days": 0.886637458926615,
        "helpful_class": 0,
        "review_text": "Disappointed in the comfort of the beds. Husband even tried sleeping on the floor because the bed was causing so much back pain. If they are charging $300-400 /night, we would like comfortable beds to sleep on."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.46111719605695506,
        "helpful_class": 0,
        "review_text": "Outstanding stay - for 7 days. I've been lucky enough to experience a range of 5 star hotels in Thailand - previous hotels including Lebua at State Tower & Shangri-la  & Sheraton resorts previously. Amara Bangkok far exceeds in service delivery, comfort & attention to detail.  My stay was in a club room, which was maintained impeccably by the housekeeping team.  The club lounge provided a wide range of food & beverages each day, with the fantastic view of the skyline.  The concierge team require special mention as they provided me with great comfort & security whilst travelling between appointments for eye surgery nearby - arranging transport, & escorting me to my room when my eyes were covered after surgery & for returning appointments daily,  Amara Bangkok will forever be my number one choice in Bangkok."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 13,
        "expertise": 0.012512413108242,
        "user_cities_visited": 4,
        "review_days": 0.755202628696604,
        "helpful_class": 0,
        "review_text": "Everything at this hotel is first rate!  It is conveniently located in the heart of Seattle with great restaurants and activities within walking distance.The staff is friendly , efficient and helpful and the rooms are exceptional."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 17,
        "expertise": 0.008142999006951,
        "user_cities_visited": 66,
        "review_days": 0.9304490690032851,
        "helpful_class": 1,
        "review_text": "Stayed over the weekend (sat.aug 24th). Redeemed a free night certificate that was expiring soon. I\u2019m a gold elite with bonVoy. Arrived at hotel about 4pm.  Checkin was not the warm and friendly experience I was expecting.  My profile has a standing \u201cextra towels, high floor, extra pillows\u201d.  Agent did not mention at checkin, but it\u2019s the Ritz!  Surely they would have delivered it already.  Got to our room, great view (26th floor) with view of navy pier. No extra amenities in room, in fact we only had 1 bottle of shower gel, that\u2019s it.  I called, told they would be right up.  25min later, delivered the towels and bath amenities, but no pillows.  Called back down again...waited another 15min before they arrived.  At checkout, no attempt to find out what happened...overall, not the ritz experience I was hoping for.I would not stay again (especially if I was paying the 500.00+ per night room rate)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8209200438116101,
        "helpful_class": 0,
        "review_text": "Was here for tea first time after renovation. In my opinion it was the best hotel In Dubai before, but all of a sudden it turn from prestigious and luxury 5 star plus hotel to an average modern style one. Lobby is not cosy and luxury anymore, very noisy. Materials used for renovation look like to be taken from Dragon Mart. No wonder why most of the comments lately are rather negative than good. Those who come here first time are still impressed, but being here for 20 years, it is first time I and my friends came to conclusion, that decision  to change hotel interior was a real mistake."
    },
    {
        "user_review_posted": 163,
        "user_total_helpful_votes": 154,
        "expertise": 0.004476503602255,
        "user_cities_visited": 158,
        "review_days": 0.33844468784227805,
        "helpful_class": 2,
        "review_text": "It was my husband's birthday and I was looking for a really special place to spend it. SF is his favourite city so I decide to surprise him with the trip there, it took quite a lot of googling to find a perfect place to stay and I'm so glad I chose the  Loews Regency!every member of staff there was so friendly , attentive and professionalBecause of the special occasion we were upgraded to one of the best suits there with magnificent view of 2 bridges, Alcatraz and Colt tower. And as a birthday treat we received champagne , strawberries and chocolates with written card to the birthday boyLocation was great as well, so next time in SF it'll definetly be Loews Regency again"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 18,
        "expertise": 0.002537791018426,
        "user_cities_visited": 108,
        "review_days": 0.13198247535596902,
        "helpful_class": 0,
        "review_text": "The staff are friendly and helpful. The rooms are comfortable and well maintained. The location is perfect for an early morning flight from Don Muang Airport. Thank you to all the staff for a nice stay!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6396495071193861,
        "helpful_class": 0,
        "review_text": "First of all, the guest service provided by Aaron and Elizabeth C. at the concierge were fantastic. They explained all the complementary items available as well as provided me guidance on sightseeing around town. Thank you!The hotel location is great. Right at downtown near financial district (for business trip) and close to shopping area. Also has a stop for the hop-on/hop-off bus right at the nearby street corner.Room is very clean. Size was small but suited my business trip need. Could use more water pressure for the shower though."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.654983570646221,
        "helpful_class": 0,
        "review_text": "The staff was very professional, welcoming and warm. The hotel is in a great location - very close to shopping and dining.  The hotel restaurant is very good. They also have a cafe which is convenient for lighter fare and food for the road."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 8,
        "review_days": 0.8039430449069,
        "helpful_class": 0,
        "review_text": "This is my second time staying here. This is a great location. But other than that their are no amenities. No pool,bar nor restaurant. No maid service, no bathrobes. The beach is across the street. You can rent 2 chairs with an umbrella and towels for 60 dollars. Their are many renovations going on in this part of ocean drive so in a few years many of these tacky tourist places will be gone.i am a Diamond Resort platinum member with empress check in . We waited 20 minutes for someone to even come to the front desk. That was not cool."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 18,
        "expertise": 0.001255103166721,
        "user_cities_visited": 260,
        "review_days": 0.33406352683461105,
        "helpful_class": 0,
        "review_text": "This is a solid hotel that may be a good option if you're going to Pioneer Square or the stadium area. However the four-star rating it gets on many websites is a stretch.The highlights: A massive, clear TV mounted on the wall. Clean, serviceable rooms. Very nice rooftop jacuzzi and pool with view of the working harbor -- I used it twice in a single one-night stay!The drawbacks: Generally utilitarian finishing that says \"basic\" hotel. No bath robes. Cheap towels. Hard pillows. The courtyard rooms seem pretty dark (though if you keep the gorgeous TV on that helps). Next time I'd book an outside room, especially facing the harbor to the west."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 19,
        "expertise": 0.0011708166292740002,
        "user_cities_visited": 115,
        "review_days": 0.42825848849945203,
        "helpful_class": 1,
        "review_text": "ProsNice spacious rooms.Comfortable beds.Deep sauna tubs.Plenty of lighting.ConsChildren running down the halls.Slamming doors.If you're not in the first ten rooms, you have to walk to India to get to your room.Service charge for any and every thing.I asked the clerk if they get complaints about the slamming doors and she simply answered yes.I would have liked to have heard \"Yes, we are aware of this problem and we are in the process of revamping or replacing the slamming doors.\""
    },
    {
        "user_review_posted": 143,
        "user_total_helpful_votes": 86,
        "expertise": 0.0028093940705650002,
        "user_cities_visited": 91,
        "review_days": 0.313253012048192,
        "helpful_class": 1,
        "review_text": "I booked this hotel last-minute, mostly because I needed to extend a business trip for one more night (and I'm a Starwood member and needed the points). Especially for the price of the room, I was thrilled with the experience. The rooms had a stunning view, with floor to ceiling windows, in a quiet corner of the floor. The bed was comfortable, the room and bathroom were clean, there was a proper desk for working, and the view was terrific!  (Did I mention the view from the 26th floor?)  The wi-fi was reliable and strong, and although I don't normally love a buffet breakfast, this one has a fairly large selection to cover all your bases and dietary needs.A couple of things to note... (1) The front desk staff will try to put you on the lowest floor possible. When I inquired as to whether the 6th floor would be noisy, he moved me to the 26th. So, obviously there was room - you just need to ask. (2) There is construction next door, and despite being 26 floors up, I could EVERY.SINGLE.HAMMER. I don't know whether you hear it on the other side of the floor, but the noise seemed to reverberate off of the other buildings in this crowded section of downtown. (3) Breakfast is expensive. I didn't know if there was another option (I didn't really have time to explore), but the breakfast buffet will cost you. I'm used to NYC prices, but even I was surprised. (4) The fees!  I understand that all city-based hotels have tourism taxes and the like, but the extra $30 fee for services I didn't use? That's just mean. No apologies when I asked about it on my bill, either. Be forewarned.Generally speaking, this is a nice hotel in a good part of town. And if you can get a decent price on the room, you won't be frustrated by the exorbitant cost for parking, for eating, and for not using the services covered in the fees."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 29,
        "expertise": 0.002089539887454,
        "user_cities_visited": 57,
        "review_days": 0.846659364731653,
        "helpful_class": 1,
        "review_text": "Nothing truly horrible happened, but we had a disappointing stay.When I went to check-in, the front desk was empty, but the worker at the desk made it seem like an incredible imposition that I would DARE go to the desk to check in as opposed to use mobile key (mobile key wasn't working on the app anyway). No acknowledgement of status (so didn't get breakfast coupons, which of course caused issues at breakfast), etc, just attitude that I didn't use mobile key. Extremely odd, but maybe just someone having a bad day.In our room, the HVAC system was very noisy, so we called to have someone come up and look at it while we were at dinner. When we returned, all that had been done was that they turned the HVAC off, but when we turned it back on the noise was back. They sent someone back up who advised us to just run the fan on low to keep the noise down. Earlier they had told us that there were rooms available to switch to if they couldn't fix the noise but of course when it came time to move there was nothing available.As a Plat member, I had a 4pm late checkout, and of course the mobile key didn't work after the standard checkout time. An employee passed us in the hall and called security to help us get in to the room, but security was very rude and confrontational about the whole thing. They seemed to think it was outlandish that someone could have a late checkout.The hotel itself is perfectly find (standard Marriott), and the breakfast was actually better than average, but overall the attitude from the employees was that our one night stay there was an imposition on them. As a platinum member who spends ~80 nights/year with Marriott, this was one of the only disappointing stays with Marriott I've had in years."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 12,
        "expertise": 0.001464224900173,
        "user_cities_visited": 18,
        "review_days": 0.6067907995618831,
        "helpful_class": 0,
        "review_text": "A last minute business trip to DC had me scurrying for an inexpensive overnight stay. I discovered the Normandy on TripAdvisor. The rate was disarmingly low to DC especially for the neighborhood, Embassy Row. Didn't know what to expect. A charming boutique'ish hotel. The room, while not large, was well appointed and the bed extraordinarily comfortable. The bathroom was luxurious. Having a Nespresso in the room and the complimentary water put a bow on the room.Most important though was the staff. Just friendly enough and more than helpful, even offering an umbrella for the rainy day. Pleasant is an understatement. The lounge area off the reservation desk is spacious, comfortable and quiet.I will be back..."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.36746987951807203,
        "helpful_class": 0,
        "review_text": "Hotel Lincoln was everything we expected and more. From the coffee shop to the restaurant to the rooftop lounge, we were consistently pleased. The staff was the best experience of all. They went above and beyond at every turn from dining recommendations to assistance with our luggage to arranging photo opportunities. I've never been met with such a wonderful example of customer service. The room was wonderfully accommodating and very comfortable."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 31,
        "expertise": 0.0032341510659940004,
        "user_cities_visited": 29,
        "review_days": 0.484665936473165,
        "helpful_class": 0,
        "review_text": "This a well located apartment/hotel between Washington and Georgetown. Very close to the Watergate Building. We have been going there for many years now. Attentive staff and a more than interesting barman in Keith. If you want the latest and inside story on Washington politics have a chat with Keith and enjoy his choice of wines.The apartments are roomy and very comfortable.Love staying here"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 16,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 16,
        "review_days": 0.33296823658269403,
        "helpful_class": 0,
        "review_text": "We stayed for 5-days last week.  We visit DC every couple of years for vacation - always plenty of new things to see. We have always stayed at the Fairmont (Gold floor) but wanted to try something a little more central and avoid cab fares to everyplace. The Grand Hyatt is clean and shiny. A spectacular atrium lobby is impressive.We got an interior room on the club floor. Typical room, nothing special.  The bathroom was good sized and clean, everything worked. Don't bother with the indoor pool.  Small, extremely humid and the water was a little cloudy - we skipped going for a dip. No place to sit by the pool and relax.Front desk staff was not accommodating to my request of an upgrade.  At first I was told it wasn't too busy today then when my room was ready and I inquired about the upgrade I was told there were a lot of VIPS (hmm, what does that make me???) so, no upgrade.The Club Floor lounge was nice.  The food was good and appeared fresh, lots of fresh fruit and breads.  I prefer an honor bar instead of looking for staff to get a drink - not a big deal, staff was always available.  The two hostesses I dealt with the most, Yvette and Nancy were fantastic.  Very attentive and helpful throughout our stay - Hyatt management take note of these two gems. Call me a curmudgeon but kids should not be in the club lounge (we raised two kids properly).  If kids are in the club lounge they should be respectful of others.  Parents were too permissive and kids were loud, running around seemingly unsupervised and handling the food. There is a section of the lounge reserved for adults only.  Do you think that mattered to the ignorant parent that paid no attention to the sign or other guests looking for a relaxed space? Nope.The Cure Bar and Restaurant was the other poor experience. Terrible service.  That may have been caused by the Trump-Pence pin my wife wore.  There were only 6 people in the restaurant and I had to go get the hostess to get our waitress who forgot about us after delivering our drinks.  Another couple two tables away received much better service (same waitress) and was even served a bowl of nuts to snack on, we got nothing except a cold shoulder and bad service.  For what they charge I expect much more. After that we never went back (plenty of other options nearby - Capitol City Brewery across the street is good).Overall, with only a couple of exceptions the hotel is nice, clean and everything works and our stay was enjoyable.  Convenient Metro stop accessible without going outdoors.  The concierge was helpful with a recommendation for a local jewelry store. Plenty of nearby restaurants that appreciate your business. Walking distance to many area sites, wax museum, Ford's Theatre, Portrait Gallery the White House and many others. Good location, nice facility."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.6768893756845561,
        "helpful_class": 0,
        "review_text": "Very nice hotel with attentive and helpful personnel. Room is clean and we even had a partial ocean view although it is a city hotel. Central located. The valet parking guys deserve their own five star rating! :)"
    },
    {
        "user_review_posted": 404,
        "user_total_helpful_votes": 208,
        "expertise": 0.0023892160814880004,
        "user_cities_visited": 150,
        "review_days": 0.1013143483023,
        "helpful_class": 0,
        "review_text": "Stayed two nights over Fourth of July weekend in a standard two double bed room on the 8th floor, interior view.The hotel is within very easy walking distance of Union Station. The front is well staffed and almost everyone was cheerful and helpful.The room was fine. No feathers and even an air purifier. The hum of the purifier was not intrusive, just a soft hum. The room was quiet even though it backed up to the elevators. The beds were okay. Maybe a little soft and I thought the bedding seemed a bit under sized for the bed, and one sheet had a quarter size hole in it. All the pillows were way too soft for my liking. The a/c worked as desired. The bathroom was a nice size, though the shower stall seemed a bit small. No tub, just a shower. The toilet was a nice Toto model even if it was not comfort height.The main areas that need work are in food services and concierge. Both visits to the hotel restaurant had annoyingly long waits. Sort of like they were short staffed. At least the server at breakfast apologized for the delay. The food was fine. I asked for and received crispy bacon. The concierge desk was an unpleasant experience both times I asked for help. Both times I felt like I was being talked to like a child. And the quick scribbles on the map were not helpful.Overall the positives outweigh the negatives and I would stay here again."
    },
    {
        "user_review_posted": 201,
        "user_total_helpful_votes": 61,
        "expertise": 0.0013630402549750001,
        "user_cities_visited": 1006,
        "review_days": 0.967141292442497,
        "helpful_class": 0,
        "review_text": "Our third visit to Sheraton Princess Kaiulani and the excellent service is constant. Arrived way too early to check in our front desk angel, Sharon, couldn't be more helpful, taking our details, organising baggage storage and upgraded our bed.Eventually in our room much earlier than expected.Large comfortable and clean rooms and very friendly staff.We will certainly return."
    },
    {
        "user_review_posted": 100,
        "user_total_helpful_votes": 61,
        "expertise": 0.002851153039832,
        "user_cities_visited": 88,
        "review_days": 0.22946330777656002,
        "helpful_class": 0,
        "review_text": "Room was good with a bath and shower over. Only slight problem was the heating system, it worked very well but was a little noisy. This was due to the way it worked and was perfectly normal according to the manager. He did offer us another room but stated the heating would be the same, so we declined as it wasn't that bad. All the staff we encountered we excellent. Hop on Hop off bigbus tour stops right outside so you just get on, see all the tourist sites and return again right outside, a real plus. Breakfast buffet was excellent. Some good restaurants nearby."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 60,
        "expertise": 0.0033166527120610002,
        "user_cities_visited": 48,
        "review_days": 0.8948521358159911,
        "helpful_class": 0,
        "review_text": "We visited SFMOMA for the Andy Warhol Exhibition so we decided to stay nearby to explore this part of San Francisco and this hotel\u2019s location was the most convenient.Although, everything was super expensive, I treated my sister who was visiting from out of town for her birthday.We enjoyed walking around the Yerba Buena Gardens and shopping around Union Square.We had the most expensive breakfast and I didn\u2019t even have a Bloody Mary or Champagne. The server at their MKT Restaurant was an amateur because he handed us a bill before we even asked for it. So, I only gave him 15% instead of 20% which I usually leave for gratuity.My sister sent her shoes for a complementary shoe shine and they were delivered nicely, see the photo.This hotel is good for someone who has a big expense account."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 7,
        "review_days": 0.6944140197152241,
        "helpful_class": 0,
        "review_text": "Upgraded to an ocean view room overlooking Waikiki beach and it was perfect!  Small room, tiny bathroom, but right within walking distance of tons of fun.  Friendly, helpful staff.  Clean, comfortable room.  Would stay here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.44249726177437004,
        "helpful_class": 2,
        "review_text": "A very pleasant and nice experience stay at Evergreen Place. Really appreciated TA for the effort for decorating our room as we requested their help to surprise our friend's birthday.Would like to thanks IS also for arranging transport for us to airport.A big thanks to IS and TA for making our trip a memorable one."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.597480832420591,
        "helpful_class": 1,
        "review_text": "The room is just the right size for 2 people, very clean and what is nice is you skip house keeping for the day they will donate money to an animal shelter.The location is amazing just a couple blocks to union square and Nob hill and China town. I will stay here again when I go back to San Francisco"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.12486308871851001,
        "helpful_class": 0,
        "review_text": "What a fantastic hotel! My husband and I just returned from a long weekend at the St. Regis and I must say that it was fantastic! The consierge Jean Francois was the best that we ever had. The bartender Reda was so nice. The doormen were so inviting and always put a smile on our faces when returning to the hotel after exploring D.C. The above mentioned made us feel part of the St. Regis family."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 66,
        "expertise": 0.0031592908596730002,
        "user_cities_visited": 260,
        "review_days": 0.31215772179627604,
        "helpful_class": 0,
        "review_text": "Ideally located near Union Square, you can stay here and save big money to go shopping along the Market Street high brand stores nearby. Themed with the idea of an old movie house and displaying dozens of old pics and paintings of stars and theaters from decades ago, classics all, my college degree in mass media and love of old films made this stay worthwhile. It's central location and generously helping staff, modest cost and decor were the high points. It's quirky rooms, each named after a film that was unique but only a faint memory, were small but adequate and clean. The iron and ironing board was a lifesaver for me, since my well packed suit came out of my bag with wrinkles anyway and I had a presentation to give just hours later. I didn't have time to ask, but I am sure the hotel staff could have gotten it pressed if I could have waited. The best part, after a long flight there? The free welcoming glass of chilled white wine at check-in that brought a smile to my face while the lobby's old theater facade photos filled my mind with childhood memories of Saturday movie days with my brothers when we were kids. Eclectic, interesting decor. Really helpful and welcoming staff, at all hours. Quirky but small rooms. But a terrific location with lots of nearby restaurants and name brand shopping. This was a business trip that was made far more interesting by my one night stay in San Francisco at the Bijou Hotel on Mason Street. Well worth it for the single traveler if you don't mind a queen size bed taking up most of the room - it was just fine for me."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 39,
        "expertise": 0.0029936166325700004,
        "user_cities_visited": 48,
        "review_days": 0.9238773274917851,
        "helpful_class": 0,
        "review_text": "Fantastic hotel. Has a great atmosphere. Bed was great and the entire stay was outstanding from check in to check out.  I know it's silly but i fell in love with their Bliss products. I was hoping to buy the face wash, however Bliss informed me that formula at W is no longer in production. Which is a bummer so if W wants to send me some I would really love it! <3"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 10,
        "review_days": 0.014238773274917,
        "helpful_class": 1,
        "review_text": "Yes, this hotel has been renovated, has excellent location, and it is not very expensive, as many other hotels in the area. But it is Jasmine, Mike, and Andrea, among others, that make the difference.I understand that this hotel is part of a chain now, but many of the previous employees are still working there. It tells a lot about the current management.Recommendation: Keep those hard boiled eggs for breakfast, but add some salt when boiling them to make peeling easy."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.08652792990142301,
        "helpful_class": 1,
        "review_text": "The title says it all.  This hotel met our needs at a reasonable price.   The rooms were comfortable and staff friendly & helpful.  Less than a block from the beach, a variety of restaurants at different price points, and a laundromat offside within the building.   There is a Japanese restaurant nearby that is a 'must-try'....can't recall the name but it is well known & popular with locals and tourists alike.   Ask at the desk.  Also, if you wish, you may book tours with one of two companies set up in the hotel lobby.   This is probably the most efficient way to visit the Arizona @ Pearl Harbour.  Most other city attractions can be easily reached on public bus....ask front desk for help with bus routes -- we found them very helpful!"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 22,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 23,
        "review_days": 0.352683461117196,
        "helpful_class": 0,
        "review_text": "The location is great, so close to beach, Duke Statue ( bus stop for all the lines to take you anywhere). We had a Corner Deluxe room on 10th floor, so we had a view of Waikiki Beach. Buffet breakfast which was included also good. Unfortunately the rooms, although clean are so dated and badly need upgrading. Wifi was dreadful, non existent in our room, so trips down to the lobby were necessary often. McDonalds just down the street was often the go for fast connection. Since it is the base for Korean Air, mostly guests are also Korean and food is aimed more for them. Given so many accommodation choices in Waikiki I probably wouldn't stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48083242059145603,
        "helpful_class": 0,
        "review_text": "Too many guests stays here.The executive lounge has nothing left for breakfast and we paid extra 10$ each, go down to 720S restaurant on the lobby. And waited around 45 mins in line until we had our breakfast.  ruined the plan of the day."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 19,
        "expertise": 0.004501820589208,
        "user_cities_visited": 62,
        "review_days": 0.009857612267250002,
        "helpful_class": 1,
        "review_text": "It's a very tiny boutique hotel.  Much more attractive than the outdated hotels surrounding Waikiki, and half the cost.  The room we had was tiny, but you can ask for a corner room for more space.  The staff was more than helpful, Chris especially!  They gave us towels and body boards each morning we went out.  The breakfast was simple; pastries and fruit....better than nothing!We were able to walk everywhere, we even hiked to Diamond Head from the hotel, just because it's so beautiful to walk around!  The beach is two blocks away, shops are right outside, and plenty of restaurants are down the street.  Also, there is a bus stop right outside.Pros: Everything! The way the staff treated us was amazing.  Also, they offer a \"temp\" room that you can reserve and will hold your luggage so you can enjoy the beach.  Check out is at 12, but if your flight is later in the day (like 8pm for example), they allow you to reserve a room for an hour to shower and get ready for your flight.Cons: The room we had was tiny, but we only were there to sleep and get ready...we didn't come to Hawaii to sit inside!Thank you to all the Vive staff, we would consider staying there again if we get the chance to return!"
    },
    {
        "user_review_posted": 235,
        "user_total_helpful_votes": 63,
        "expertise": 0.001191188864708,
        "user_cities_visited": 110,
        "review_days": 0.030120481927710004,
        "helpful_class": 2,
        "review_text": "Spent the weekend with my family. Had 2 rooms. Carpets were not very appealing in both the rooms. Did not have sufficient staff during checking in and also during checking out. Long wait times. Service overall was poor. Will not stay at this place again. Disappointing for a Hilton Hotel.The Heating/air-conditioning in both the rooms did not work properly. Daily car parking charges are outrageous"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.693866374589266,
        "helpful_class": 2,
        "review_text": "We thought this would be great as we walked into the hotel lobby to check in, but things went downhill from there.At a glance, the room looked fine, but then we stared seeing a lot of flaws in the room, especially the bathroom. Felt like they did not spend much or nothing  renovating the bathroom.The pool is significantly smaller than what it looks like from the photo. And it is definitely not big enough for all the guests. The pool staff was not respectful to us. Stepping on our sandals, woke us up from our lounge chairs just to tell us she iis going on a break, and we should settle the bill....the list can go on and on. In general, service was not great. House keeping staff left dirty bedsheets and rubbish all along the hallway. Staff just barged in front of me when my husband was holding the door for me, The location is good, but the poor service and the lack of attention to details (of both the hotel building and staff) made it an unpleasant stay."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 8,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "Family of four stayed in room during recent DC trip.   Excellent location and room was spacious and had pull out bed for our son and a separate day bed for our daughter.  Everyone was happy.  Shower and bath was small"
    },
    {
        "user_review_posted": 234,
        "user_total_helpful_votes": 58,
        "expertise": 0.00109301367163,
        "user_cities_visited": 294,
        "review_days": 0.998357064622124,
        "helpful_class": 0,
        "review_text": "A stay here is a trip back in time where staff appear to genuinely want to assist in any way that they can.  Although the lobby is small, it is very elegant. We had a room with a balcony overlooking the White House.  The beds were divine as was the bedding.  Bathroom a bit small but well-equipped.  Spacious closet and good lighting to read or work in the room."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 2,
        "review_days": 0.8159912376779841,
        "helpful_class": 1,
        "review_text": "I went to Sebastian Salon for hair waxing, eyebrow and upper lip threading. It was just amazing how the staff are so friendly and accommodating. Starting from the 2 Filipino ladies in the reception (sorry I didn\u2019t get a chance to know them)  and most specially Mine who is very great in her waxing and threading job (it\u2019s almost painless). I will for sure see them again soon. Thanks a lot guys for amazing job!!!"
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015726948398240002,
        "user_cities_visited": 125,
        "review_days": 0.117743702081051,
        "helpful_class": 1,
        "review_text": "I have read some reviews that the beds are comfortable. Yes they are but you are only offered a duvet. If this is too warm or heavy there is no other choice for blankets/sheets. We both found the duvet too warm.The rooms are clean and in excellent condition and offer a few extras, ie robes. However it did take until almost 4:00 pm to have our room ready on the 2nd day of our stay.The front desk is helpful but they are not too well informed to recommend restaurants in the area.The limo/SUV service they offer is fast and clean. It was $45 to SEATAC.The Espresso bar is great for a good coffee before heading to the airport. And you must try the hotels complimentary pineapple/coconut mini cupcakes. Yummy"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 17,
        "expertise": 0.001390268123138,
        "user_cities_visited": 139,
        "review_days": 0.5180722891566261,
        "helpful_class": 1,
        "review_text": "We had a wonderful stay at the Silversmith! The location is perfect for walking around Chicago. We were within walking distance of Millennium Park, various theaters, Target, good restaurants and more. The staff went above and beyond to help us with recommendations and more. Brandon and Hellen checked us in and gave us great restaurants to try. Patty helped with a much needed safety pin as well as information on how to use the L train to get to the Cubs game. They were always helpful and friendly and made us feel at home. The rooms were beautiful and clean. I would stay here again and again!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 27,
        "review_days": 0.242059145673603,
        "helpful_class": 2,
        "review_text": "Since I didn't actually get to stay here, I'm giving it two stars for the bait and switch tactics used by the reservation staff, as well as the lack of communication to resolve my issue with this hotel. I stayed in the Fisherman's Wharf area a few years ago, and am eagerly anticipating our return trip there this June. I've been shopping the hotels in the area for many weeks, trying to get a nice hotel at a good price. The Zephyr seemed like it might be what we were looking for....wrong! For the past several weeks here on Trip Advisor, and also on the Zephyr's own website, the lowest rate for a standard king room for our dates (June 19-23) was listed on both sites at $195 for their non-refundable advance purchase rate. While checking rates again on Thursday March 17, I noticed that on Trip Advisor, underneath the yellow \"book now\" bar, there was a \"Special Offer 15% off room rate\" next to the dates I had selected. Upon clicking on that offer, the next page displayed a box with the offer details...\"15% off room rate Was:$195 Now: $165\". It also listed the dates \"valid for redemption Oct.7, 2015 - Sep.1, 2016, any day of the week! Take Advantage-book now\". So...I clicked to book the $165 rate, but was only offered the $195 rate.After several attempts with no luck, I called Trip Advisor, to see if they would book the rooms for me. The gentleman was very friendly, he saw on the website the offer for the $165...but was puzzled that he also was unable to book that rate for me. After spending about 15 minutes on the phone with him, he suggested that because the 15% off banner had been placed on the Trip Advisor site by the Zephyr hotel itself, that I contact them directly for the rate. So I called the Zephyr...The hotel desk answered the phone, and transferred me to their onsite reservation dept. A nice young lady (Tiffany, I believe) investigated my request for the $165 special offer rate. After I directed her on how to view the offer on Trip Advisor, she did say she sees the $165 offer, but can't get it into her system for me. After several minutes of her putting me on hold to \"look into the matter\" she returned, only to tell me she could give me the $195 rate, but NOT the $165 rate. When I asked her why not, that the rate had been inserted onto the Trip Advisor site by The Zephyr hotel themselves, and that we both can see that the room was being discounted to $165...why was she refusing to honor that advertised rate for me! She said she had put me on hold to check with her superior, but that her \"revenue manager, Terry?\" had left for the day, (this conversation took place at 4:00 pm) and she could only give me the $195 price. I asked her if she would have a manager call me back the next morning to discuss the matter. She said that would be no problem. I gave her my contact info. and she said someone would call me early the next morning.Within 45 minutes of my phone call to The Zephyr, I noticed that the $195 rate had been scrubbed from both The Zephyr's website , along with the Trip Advisor web site. The new rate for my dates had been reset at $254. Interesting how for several weeks the rate for those dates had been $195, only to change less than an hour after I had asked for an explanation as to why there were refusing to honor their advertised rate.Of course....no one from the Zephyr returned my call the next day. I'll be staying at The Argonaut instead."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 27,
        "expertise": 0.004259075361359,
        "user_cities_visited": 24,
        "review_days": 0.36308871851040503,
        "helpful_class": 0,
        "review_text": "The Chancellor Hotel in Union Square provided a good base for exploring San Francisco. There were lots of high quality restaurants nearby and the cable car to Fisherman's Wharf stopped across the street. Yes, the rooms are small, but certainly on par with many hotels in New York City.  Beds were very comfortable and the rooms were quiet. The bar and restaurant were both good, and the lobby had the kind of old San Francisco look that is very appealing."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 24,
        "expertise": 0.005185920776784,
        "user_cities_visited": 24,
        "review_days": 0.079408543263964,
        "helpful_class": 1,
        "review_text": "like everything in sf. the room was nothing to write home about. went to see a show in SF and didnt want to drive home after. next time i will drive home. i would pay $30 to stay here again. not $150."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.15826944140197102,
        "helpful_class": 0,
        "review_text": "Recently painted, the rooms are nices with comfort beds and usefull bathroom. The motel is located in the center of the city, with street car stop just in front of it. All we needed for a city tour trip, not a romantic stay!"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 7,
        "expertise": 0.000860642171466,
        "user_cities_visited": 8,
        "review_days": 0.5405257393209201,
        "helpful_class": 2,
        "review_text": "This is a very old and poorly maintained property, in disrepair.  The ceiling in my room leaked and one elevator was inoperable during my entire stay.  The staff was extremely apathetic and unwilling to help.  The manager, front office manager, accounting department all refused to speak with me or return calls.  This hotel charged my card three different times for the cost of my three night stay...three weeks later, I am still trying to get my money back.  The hotel will not respond.  I get the impression that this is their typical business practice.  They are located directly on the beach, but the property is a low class dive.  I suggest that people avoid this place completely.  There are other hotels next to this one."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.16867469879518002,
        "helpful_class": 2,
        "review_text": "My wife and I flew to SFO for a 1 week vacation to San Francisco and the Napa Valley.We spent the weekend at the Ritz Carlton and enjoyed every minute of it. I booked club level and it was worth every $. Starsky, Leo, and Vickie were fantastic hosts and truly represent the \"Ladies and Gentlemen\" attitude of the the Ritz Carlton.  They made us feel so welcome. A special thank you to Leo for all the advice on bike tours, Sausalito, and Napa valley. Our room was beautiful and my wife and I kept commenting on the design details that we'd like to use in our home. The food presentations were so good that we never left the club lounge for dinner on Saturday or Sunday night. On Monday we left and drove to the Napa valley for a few days. Thursday we came back to the Ritz before our flight home the next day.Despite this wonderful experience I do have one complaint. We arrived at the Ritz just before 4 PM on Thursday, literally at 3:45.  As a Marriott Platinum member I always use mobile check in.  Upon checking in I was informed that my room just came available. I was offered an upgrade (?) to a larger room for $150/night more. I turned this down of course. (My understanding is that room upgrades are complimentary for platinum members but I'm sure I'll received some response that they don't upgrade members that are on the club level).  Anyway, when we got to our room on the 8th floor it turned out to be a handicap access room. We just returned from biking in Napa and hiking through Muir Woods and these rooms only have a large walk in shower with handles everywhere. I was so looking forward to soaking in a tub. My wife told me not to complain so I didn't. She is much nicer than I am which is why I married her. Despite that, club lounge was fantastic again. No need to go out for dinner. Alex and Evelyn were the best. We will be back!!!Thank you to all the Ladies and Gentlemen of the Ritz Carlton San Francisco."
    },
    {
        "user_review_posted": 258,
        "user_total_helpful_votes": 122,
        "expertise": 0.0021853913219,
        "user_cities_visited": 67,
        "review_days": 0.395947426067908,
        "helpful_class": 0,
        "review_text": "This property is only a couple blocks from the beach - right in the heart of Waikiki! There is a grocery around the corner and our room had a fridge and microwave - very clean. Staff were always pleasant and very helpful. Just a shower, no tub but quality soap and shampoo and shower was strong and hot. Beach towels supplied, free wifi (actually there is a resort fee that covers this I think).  Nice little balcony with fresh air.The lobby is on the second floor - need to take the elevators up  from street level  - this confused us a bit when we got there (tired from overseas flight!). There is a coin laundry (we were there for the marathon so this was handy) but it is really busy!!Overall very happy with this place and would stay there again - very reasonable price for the great location! And so nice to have an in-room safe - we felt we could enjoy our beach time with valuables protected (pretty much)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 9,
        "expertise": 0.043583802272978006,
        "user_cities_visited": 3,
        "review_days": 0.42497261774370204,
        "helpful_class": 3,
        "review_text": "Perhaps it s best that I do not come here again. Our family in separate rooms had to endure the noisy private party right at the pool of the hotel when they made a black and white letter saying that the party will be between 6pm - 10 pm and even guests of the hotel cannot go to the pool after 6pm. We all arrived on holiday and paid the hotel room to be told we cannot use the pool because outside guests who has a party there are using it? My old father cannot sleep and even at 11 pm (1 hour after they say it will end)  I had to come down to tell them I cannot sleep as the people was screaming and screaming and shouting and screaming super loud. Then the receptionist girl name Nat say if you another guests who also complain that If You Want To Complain It is Up to You! Of course they are angry and I was angry and other people of the hotel also became angry. How can they say that? I have heard before that the reception f this hotel is bad but I did not expect rude remark like that.I spoke to other guests and they said they have prepaid their room and now VERY ANGRY. Will the Hotel compensate in other way? I don't think So!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 6,
        "expertise": 0.000799955864504,
        "user_cities_visited": 13,
        "review_days": 0.35104052573932004,
        "helpful_class": 0,
        "review_text": "Walking distant to Big C and platinum mall. Can take a meter cab which could cost less than taking BTS (if you have more than 2 passengers).Hotel is comfortable and clean. Price is affordable. However I personally find the buffet breakfast bit too expensive. You can find tasty food (chicken rice) just across the road from the hotel."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 21,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 94,
        "review_days": 0.49452354874041604,
        "helpful_class": 0,
        "review_text": "Overall I had a very good experience at Club Quarters in the financial district of San Fransisco. If you are working in the area it could not have a better location. To get to most of the main office building it is flat and a 5 minute walk. Unbeatable. It was also just a 10 minute walk to the Ferry building which is great to explore.The staff was extremely friendly and the gal that checked me in, Liz, even let me check in early. She saw I had an arm full of stuff and she allowed me to get settled in my room before taking off to work for the day. Very kind. She also helped me the next morning when I left a piece to by laptop in the room after I checked out. They were kind enough to go and grab it for me and hold it until the end of the day when I could return.It wasn't the cleanest room I've been in recently but it suited my needs for a quick business trip. They had everything I needed, just they could maybe use a mini remodel. Oh and they needed a second lock on the room doors.Overall I would stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5744797371303391,
        "helpful_class": 0,
        "review_text": "Perfect stay in a busy hotel - Well done!Breakfast and the Staff were excellentRoom was opgraded on arrival.Pool area at a High level and the Food couldn\u2019t be any better!Lounge Music and more in the evening - never seen better"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 6,
        "review_days": 0.6182913472070091,
        "helpful_class": 0,
        "review_text": "The D offers premium service in a Downtown location.  The staff are quite helpful and professional, as well as fun.  The tables are friendly and not too high on minimums for the average gambler.  Having a 24 hour McDonald's attached makes getting a quick bite easy.  The D offers coupons for their restaurants which also have great food.  You can't beat the location and value.  It helps to like loud music, as it is loud in the casino and the band plays late outside the property.  The sheets are so soft, we bought some to take home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.36363636363636304,
        "helpful_class": 1,
        "review_text": "Staff are soooo friendly and accommodating. I just didn't think the Suite was really a Suite for the value. Location was fantastic as I was walking to the Mascone Center. The view from the hotel was great. The bathroom wasn't anything spectacular. It was spacious. Nice hot water. Nice shower pressure. TVs were nice and large. Furniture is outdated. Bed was too soft for my liking. Then again I sleep on a tempurpedic at home. Anyhow overall I give this place a 3.5 stars for the room and 5 stars to the staff (front desk, Bell boy, ancillary staff)..."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 10,
        "expertise": 0.003357450229346,
        "user_cities_visited": 46,
        "review_days": 0.0043811610076670005,
        "helpful_class": 2,
        "review_text": "I loved this resort, the place was lovely. I stayed in a one bedroom with a pull out sofa. The room was spacious with a nice size full kitchen. The bathroom was huge with two sinks. The view from the balcony was really nice in Tower 5. This resort was like home away from home. The staff was friendly, but the resort impressed me the most. The shuttle service was great and timely to get you to and from the Strip."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 5,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 29,
        "review_days": 0.279846659364731,
        "helpful_class": 0,
        "review_text": "First of all, I'd like to thank all the friendly staff (charlie & the others) for making our stay memorable. The staff will happily giving advice and direction to places you want to visit in bangkok and what transport to take. I would recommend this hotel to anyone who looking for hotel near the bts station (nana) at sukhumvit area.The room is clean, beautiful and stylish. Breakfast was great, too. Fyi, you will need to deposit 1000 Baht when check-in.For transport, you can easily find taxi and tuktuk in front the hotel, or motorbike taxi near the corner of the street. But if you want to explore bangkok with bts, you can go straight from hotel to the corner of the main road and turn right, walk until you see the stairs to the bts station. If you pass vasu exchange (they give a good rate btw) / subway along the way, then you're already on the right track. It takes around 5 mins walk.Located on soi 11, you can easily find a lot of great local food on this street. Do try the tom yam soup at the seafood stall, assorted satay, banana pancake, pad thai, fried rice and noodle soup vendor in front of the ambassador hotel.P.s if you arrived at don mueang airport. You can reach the hotel by taxi (700-800 baht) or bus-bts combination, take A1 bus to Mochit bts (30 baht) and take bts to nana from there (around 40 baht)Overall I really enjoy my stay there."
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 24,
        "expertise": 0.0009207914314640001,
        "user_cities_visited": 77,
        "review_days": 0.39539978094194905,
        "helpful_class": 0,
        "review_text": "Good value in a good location for touring Union Sq. One block away. A city hotel with modern remodeled rooms. Self parked 1 block away for a relatively good price. No breakfast but coffee in comfortable lobby and discounts at diner next door. Friendly staff. Plenty of power outlets. Coffee in room. Good shower. Bathroom small but ok for us. Dressing room and lighted mirror in large closet. No view. Heater slow to heat. Would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9348302300109521,
        "helpful_class": 0,
        "review_text": "Full size blankets ,instead of two pieces, and more bath towels,and free safe box ,and the valet was good but drivers forgets to back the valet ticket,front desk very helpful in getting you around the tourist attractions"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.138006571741511,
        "helpful_class": 1,
        "review_text": "I like to travel and stay in nice hotels.  This was a major disappointment for me.  It was expensive, but didn't feel like luxury service or accommodations.  When I did my research it was between The Fairmont & Lowes Regency.  Next time I would try the Lowes Regency."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 6,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "Spent a couple nights here last week and was overwhelmed by how friendly and helpful the entire staff was.  From helping recommend running routes to suggesting good places near by to eat and drink, all the suggestions I received were right on.Adding to the great experience were the many little touches that made the hotel feel so welcoming and comfortable.  From breakfast in the morning, to wine and cheese in the evenings to cookies and tea when I came home from dinner I felt like I was always being catered to.  My stay at the Inn was a welcome reminder that it's the little details that make a trip, and here no detail was overlooked.A wonderful experience from head to toe- I can't imagine there's a better value in any hotel in the Bay area."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 3,
        "review_days": 0.26670317634173,
        "helpful_class": 2,
        "review_text": "Stayed here for 1 night in April after arriving from the UK. The taxi from the airport was about 40 minutes and cost 600 baht. On arrival the staff took our bags out of the taxi and then up to the room once we had checked in. We were offered a free upgrade and check in was simple. The room was fairly spacious , modern and clean with everything included such as bath robes, slippers, hair dryer, toiletries and water. The hotel is down a little quiet road about a 5 minute walk from khao san road, probably one of the nicest looking places to stay in this area. We didn't use the pool but would have if we were there for longer as it looked nice. In the morning we ate at the little cafe on the corner opposite, nice and cheap :) The hotel booked us a taxi back to the airport when we were leaving . We would stay here again next time we visit bangkok."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "W provide a hotel as it should be.  Quiet, comfortable, central, amazing gym and restaurant.  Rooms are perfectly spacious, comfortably lit and the beds are ultra comfortable.  Staff are super friendly and helpful."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 19,
        "expertise": 0.009113979918349,
        "user_cities_visited": 10,
        "review_days": 0.7913472070098571,
        "helpful_class": 2,
        "review_text": "What\u2019s a \u201cdestination charge\u201d? Was the destination not clear when I booked my reservation?This drip pricing model is such a deeply dishonest business practice, illegal everywhere except the US of course.Watch out for the vultures at Melrose DC."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 18,
        "expertise": 0.004259075361359,
        "user_cities_visited": 8,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "The rooms were spacious and very clean.  Breakfast was great and changed daily so there was always something for everyone. Staff was friendly, especially the breakfast staff, who were extremely helpful.  My only complaint was the street noise.  We were on the second floor and our room faced an alley where the dumpsters were kept.  At around 6 am we were LOUDLY  awakened by garbage trucks emptying dumpsters.  In addition to this we heard sirens and traffic all night.  Maybe on a higher floor it wouldn't have been so bad but on the second floor it was terrible! If I stayed here again I would definitely request a higher floor on the front of the hotel.  If it wasn't for these issues, I would give this hotel a higher rating!"
    },
    {
        "user_review_posted": 680,
        "user_total_helpful_votes": 220,
        "expertise": 0.0014603656755650001,
        "user_cities_visited": 147,
        "review_days": 0.5783132530120481,
        "helpful_class": 0,
        "review_text": "The Scarlet lies at the very top of Nob Hill alongside some of the posher hotels in the city. What you get in exclusivity, you make up for in strained calves and Uber fares, so be forewarned.We snagged this on a great Hotwire deal, and were pleased for the most part. It's not the most centrally located place, but it has great restaurants, bars, and access to the MUNI and cable cars.Rooms are decently sized and reasonably appointed - would have expected the decor to be just slightly better. Bathroom was a disappointment - the door is gigantic and when open takes up the whole bathroom. There were exposed anchors where a former curtain was mounted. And the tub step-in was at least 28 inches high - how are older guests and the handicapped supposed to bathe?Staff were friendly, and the amenities were what one would expect from a hotel in this neighborhood and at this price point. We had a great stay and I'd come back again with my wife, but I'd need to get a similarly good price - $300 a night is a bit steep for what you get here."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 18,
        "expertise": 0.001831623082864,
        "user_cities_visited": 22,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "Although this hotel may seem very business oriented, this did not effect my stay as a leisure traveler. The rooms are very spacious and the bathroom has everything you would want in a hotel bathroom: deep soaking tub and glass encased marble shower. Pike place market and other Seattle downtown attractions are all within walking distance. Hotel offered both self and valet parking which is nice for a city hotel. I usually stay at Fairmont when I am in Seattle, (but it was sold out for this trip), and I was pleasantly surprised with what the Grand Hyatt had to offer. I will definitely consider staying here on my next visit."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 17,
        "expertise": 0.0026407738423620004,
        "user_cities_visited": 13,
        "review_days": 0.542168674698795,
        "helpful_class": 0,
        "review_text": "Chose Palomar again on a recent business trip to Chicago and noticed some unwelcome changes. The rooms used to be meticulously clean, but not anymore...  Dust is everywhere - on nightstands, top of the bed headboard, in the bathroom, including the top of the brown holder for q-tips. Towels (fluffy in the past) are thin with raggedy edges, in bad need for replacement. The doorman used to open the hotel door for hotel guests. During my three day stay, he did it only once, as he was mostly busy joking with other people at the entrance. A couple of times he literally looked through me as I was approaching the door. Yes, I can open the door myself, but what happened to customer service? Are all these signs of a decline for a chain that was aquired by a larger company that is no longer interested in providing memorable guest experience? Disappointing."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 31,
        "expertise": 0.002070850263933,
        "user_cities_visited": 72,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "From the moment we checked in the entire experience was just wonderful! Employees with smiles on their faces. Asking if they can help in anyway. We went to celebrate my birthday and what a great day it was! We enjoyed a wonderful stay. Kalik at the bar made it so special. This gentlemen knows not only his job but takes it to the next level! Bravo Kalik! We also enjoyed a lovely dinner at BLT service was impeccable. This hotel is one of the best hotels I have ever stayed at. Absolutely amazing!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9802847754654981,
        "helpful_class": 0,
        "review_text": "When we got to our floor, we noticed an oder in the hallways which lingered into our room. The stench was horrible. The room was not clean and felt like a cheap motel 6. It is if they converted the rooms from a college dorm type setting and covered up the cheapness with outdated Ikea products. Great location but the place smelled and it was not was projected online in the photos. I wished I stayed in the place on line but it wasn\u2019t, very disappointed. Won\u2019t be staying there again, and thank God it was only one night.."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 32,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 48,
        "review_days": 0.032858707557502004,
        "helpful_class": 1,
        "review_text": "We booked 2 bedroom for 4 sisters reunion but were upgraded to 3 bed. We based our selection of the hotel on reviews from other tripadvisor reviewers feedback. Loved the property.Rooms: Each room has its own full bathroom, there is an extra storage room with a full shower (I guess for maids), large living dinning with a small balcony overlooking the beach. It was an amazing view from each bedroom and common areas. At night you could hear the waves.Enviornment:  Temperature control was great and I could keep it the way I wanted it in my own room. Light control is good too and you can darken the room as you like. Each room has good storage and amenities to stay very comfortably.Kitchen: gourmet Kitchen is well equiped with upgraded appliances and really good quality pots and pans, and a large referigertor, dishwasher and laundary machine. You still need to dry clothes ona clothe line provided but it worked so well as it we packed light.Location is just perfect.  You can tske tram accross the street wintin 30 sec walk. It is across from Marina and at the beach so you cannot go wrong with location.Staff is perfect and well trained. If we needed something they were there in minutes and took care of our complaints with a smile. I would like to mention Charm in particular as she was so helpful and amazing.  Call the staff if yo need coffee as it is not provided in your room but is available upon request.Tips: bring or buy dish washing supplies for either washing dishes by hand or in dishwasher. Bring your own laundary detergent, dish washing sponge, and supplies for cleaning like paper towels. Several small or mid size grocery stores, mosque, pharmacy, dry cleaning, bank and amazing resturants are within walking distance.  If you are traveling on budget, buy or bring essential goriceries for breakfast in your suite as it is very expensive to eat out specially if you are a large group. Beach is nearby so bring beach essentials with you.All in all great place."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7924424972617741,
        "helpful_class": 0,
        "review_text": "We loved the way the shoreline has been renovated super modern and chic. Love the pool deck. The staff is so friendly and service is great! The room could have been a touch cleaner. The hotel is a super old building and those tend to have their quirks!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "My husband and I were totally disappointed with the service we received at the Villa Florence Union Square hotel.  We checked in only to be given a room where there were a variety of issues.  Security lock was broken, toilet made a loud noise when flushed; closet doors not operational.  And to top it off, when we reported all of the issues and concerns that we had, only one concern was addressed and that was the toilet.  No apology, no offer to relocate us to a different room, no compensation for our inconveniences.  Amazing!!  Then the day prior to checkout, we arranged for a shuttle to the airport; paid the deposit for the shuttle there at the hotel lobby desk; was told that it wasn't a 'shared ride' but would go directly to the airport.  Well that was totally NOT TRUE.  First of all, as we waited for the shuttle the following morning, no shuttle arrived at the designated time; in checking with the front desk at the hotel, we were asked for a confirmation #; well we only had our receipt where we paid the deposit; then we were told our reservation had never been called into the shuttle company; ;therefore, no confirmation.  just horrible!!!  We will NEVER stay at this hotel AGAIN and encouraging ALL FRIENDS, FAMILY, & COWORKERS to avoid it AT ALL COSTS!!!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 7,
        "review_days": 0.32913472070098504,
        "helpful_class": 1,
        "review_text": "Stay here when in SF close to a lot of places and easy access to the cable car. Rooms are clean and beds are great. Free Parking is one of its best assets. Goo to the Buena Vista for a couple of Irish Coffees"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 7,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.29791894852135803,
        "helpful_class": 1,
        "review_text": "For the first time having been to several club lounges, this is the first club lounge that would daringly tell the guest they ran out of wine? Ridiculous....the lounge is not even half filled? If you are so concern on wine serving then you should just close down the lounge for good."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 4,
        "review_days": 0.690032858707557,
        "helpful_class": 1,
        "review_text": "I have been a platinum member of IHG Rewards, the parent company of Holiday Inn and a number of hotel chains including Crowne Plaza, Intercontinental, Kimpton, etc.  As a frequent business traveler, it was my brand of choice.  NOT ANY MORE.  During a call to make a reservation, I was sent to a person who was going to discuss a \"special offer for platinum IHG members.  It turned out it was sales pitch for Holiday Inn Club Vacations, a timeshare brand of Holiday Inn.  The offer was for a 3 night stay at one of their properties as long as you paid $250 up front and listened to a 90 minute sales pitch on their Club Vacations time shares.  Sounded like a good idea at the time as my husband and I were going to be traveling to one of the locations in the not too distant future.  Turns out after making the reservations 4 months in advance we were unable to stay for  all 3 nights (only two).  We received an email less than 2 weeks prior to the trip with the time and day of the sales presentation.  Turns out it was on the day we would not be able to be there.  We were happy to listen to the sales presentation on any of the other days (including one additional day that we were in the area), but they were unable to reschedule the pitch on one of the days.  In addition, we found out we were not staying on the property itself, but in a much lesser off-property hotel that we would never have considered.  All that being said, we still agreed to go for the 2 nights and attend their presentation.  We were told that not only would that not work, they would consider us a \"no show' for the 3 nights and charge us retail rates at their off property hotel.  They were completely unable to accommodate us (quite unbelievable as this was their sale to lose) and offered that if we paid an additional $59 we could extend our offer (of already having paid $250) to use this in the future.  The only accommodation they made was that they would NOT CHARGE US A CANCELLATION FEE!!   We cancelled this trip, gave up our $250 and are happy that we didn't make any more of an investment with a company that treats its loyal customers this way.  Shame on you IHG.  We will never stay at an IHG brand again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 18,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 13,
        "review_days": 0.5920043811610071,
        "helpful_class": 2,
        "review_text": "I've stayed here now three times, twice as a Mandarin Oriental property and now as a Loews. This visit did not disappoint and the service and hospitality were once again impeccable.The views from this hotel are simply stunning and I was so happy that  we got upgraded to a \"bridge to bridge\" room. Given it was my boyfriend's first trip to San Fran and our last night of vacation, the view was the perfect send-off before our flight home.As expected, the rooms were very comfortable, with soft linens & robes, comfortable beds and elegant, soothing decor. The service was absolutely on point, again, as it always has been. The front desk, valet & bell staff couldn't have been friendlier. Our bartender at the lobby bar was attentive & took time to chat briefly with us even though it was late on their last night of service there before moving upstairs and she and her co-workers were in the midst of packing things up. (They'll be renovating the restaurant & bar area on the main floor soon & have thus moved both to the second floor temporarily.) We ordered room service for breakfast the night before we had to check out and our order was accurate, on time and fresh.We were sad to leave but I know I'll be back for the reliable, superb hospitality."
    },
    {
        "user_review_posted": 602,
        "user_total_helpful_votes": 183,
        "expertise": 0.001365487728389,
        "user_cities_visited": 138,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "Ok, maybe because it's downtown Chicago but except for extraordinary lounges and common spaces and stunning artwork there is nothing very special about this hotel. Rooms are fine but not luxuriant although sheets are satiny smooth. The bed is not a king and the room is just average- sized and my husband insists  that his hip issue was re-  triggered by it. Worst yet was a shower so hot that even - at cold, it practically burned our skin.Staff are great but why pay the big bucks for The Four Seasons?"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.284227820372398,
        "helpful_class": 0,
        "review_text": "The lobby is lovely and sets an  expectations of the rooms. The kitchennette in our room was great and the beds were comfy. However, the bathroom had red stains all up and down the walls of the shower and seemed very \"murder-scene esc.\" The a/c also leaked onto our carpet and down the balcony door. The majority of the leak was thankfully outside. Hotel staff were kind and friendly. Location was great! Right by the food pantry and only 2 blocks from the beach. The stinky smoke shop next door was a downside though. Would definitely consider coming back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "I've been there several timesI'm sure that they know that they are doing wellThank youBeautiful place to go and eat a lot of choicesHelpful ppl and very clean organized and warm atmosphereI recommend that hotel for all Dubai ppl and also visitorsThank you again MonicaYou've been so nice"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 5,
        "review_days": 0.005476451259583,
        "helpful_class": 1,
        "review_text": "The best part of this hotel is driving away after checking out.Everything single thing about this hotel is awful, deep down dirty, smelly, falling apart, terrible service in every single regard.The bad experiences start immediately upon driving up the litter strewn drive.  The valets stepping on crushed water bottles or just kicking them out of their way - but never bothering to pick any of them up.  This is the first sign that the hotel owner management perhaps is used to living in filth.  After getting your luggage out of the car (and don't expect any assistance), you then need to lug it up a flight of stairs to check in - again, no assistance.The lobby, I guess compared to the rooms, appears to have been cleaned at least once in the past week.  The elevator ride up to the rooms?  The elevators appear to be torn apart, like somebody started to remodel them a decade ago by tearing out the interiors partially . . . and there they sit now, ten years later.We got into our room, my 14 year old daughter was eager to shower and proceed with our evening.  She came out of the bathroom with a very concerned look on her face.  I asked what's wrong?  She said this place is \"disgusting\".  I had to agree with here in full.The bathroom was simply dirty . . . not the type of dirty that missed a day of cleaning, but the type of dirty that scrubbing everything with bleach and comet wouldn't fix.  This was deep down, embedded, disgusting dirt and scum.The beds were awful.  The type of mattress and box springs that one sees advertised on TV, a full set for under a hundred bucks.  They sat on the most primitive and obviously cheapest possible bed frame from what appeared to be the 1970s.The furniture was college apartment grade, fall apart particle board based furniture.  Yes, even for the sink in the bathroom, with the particle board cabinets swelling from years of being wet.  The bathroom door was like one would see in a public restroom in a really bad part of town - you do everything possible to not touch it.I can go on and on about this hotel's bad points, but I think you get the idea.  This hotel may be suitable if for people traveling from third world countries who are used to living in the slums . . . but for any modern day, western person this hotel is surely to top your list of most disgusting hotels ever visited . . . and backed up by possibly the worst service ever experienced.Our experience was not unique to our room, while waiting the seemingly requisite wait for our car (30 minutes), we spoke with several others who had very similar comments.Avoid this hotel at all costs!Visit date:  January 2015"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 22,
        "expertise": 0.0020694143264720004,
        "user_cities_visited": 35,
        "review_days": 0.577217962760131,
        "helpful_class": 1,
        "review_text": "The hotel rooms are worn. Arrived early and they said it would be $30 to check in before 12 pm. They had plenty of clean rooms but that it was the policy. It was not busy at all, so they would rather I check my bags with the Bellman and come back when it was busier in the evening. I would rather give the bellman some money than these jokers. Next up- I received on FedEx envelope and one FedEx small box. They charged me $5 for the envelope and $10 for the box. The only advantage is the free parking but I am sure it is on the way out. Save your money and go somewhere else."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.501095290251916,
        "helpful_class": 1,
        "review_text": "We had a great stay at the COVA hotel. Aside from the homeless people all over San Francisco, the hotel was clean and the bed was very comfortable. We wanted to stay close to union square and we already knew about the locations issues with the homeless but the hotel had a shuttle bus and that helped. We enjoyed the complimentary wine and beer every day at 6:00pm at the terrace lounge bar. Breakfast was average and we wished we could order omelette and pancakes from the kitchen. Overall this was a great place to stay in San Francisco."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 6,
        "review_days": 0.837897042716319,
        "helpful_class": 0,
        "review_text": "I stayed here for only 1 night, however it was way too short. Would have loved to stay longer. Rooms are spacious, nice and clean. Everyone is welcoming and smiling and Paul upon checkout was naturally friendly and efficient. A great Front Office Manager I believe. Will return soonest. The rooftop bar is also amazing, unfortunately didn't have a chance to visit this time. Next time! See you soon again"
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 23,
        "expertise": 0.0012854463202030002,
        "user_cities_visited": 62,
        "review_days": 0.549835706462212,
        "helpful_class": 0,
        "review_text": "We stopped here on our way home from hiking in the Grand Canyon. I have never stayed in old Vegas so I thought this would be a refreshing change. The room was nice enough but missing certain amenities. Only a shower in the room. I was really craving soaking in a tub to soothe my sore muscles. Swimming pool was pretty small though it is a nice rooftop pool. Parking was across the street and they validate your ticket, but the parking garage seemed a little iffy. No coffee maker or mini fridge in the room.  No paper or pen in the room . Come on, it is the simple things people remember . I did not expect the Wynn or the Venetian but I was disappointed. Won't be returning."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 26,
        "expertise": 0.0034961617881180003,
        "user_cities_visited": 31,
        "review_days": 0.28532311062431504,
        "helpful_class": 0,
        "review_text": "Went here with my husbands family. The apartments are spacious, fully equipped with all you could need. The pool is great and very welcome after the temperatures soared this weekend. There is a also two good water slides great for kids, multiple jacuzzis, hammocks and plenty of sun loungers. You will need a car in order to get to the strip or use a taxi. Would definitely recommend if traveling with as a family."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 4,
        "review_days": 0.43866374589266105,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here early March 2017. The location is in the middle of Union Square. For my husband and I this was perfect, because it was near shopping, the theater district and Chinatown. We opted for the valet parking, since we had a rental car and it was worth the 45 dollars a night. For areas in and around downtown/Union Square we used Uber. When we traveled further out we used our rental. We were on the 8th floor and the traffic noise was not an issue. We didn\u2019t have a \u201cview\u201d per se, but we also weren\u2019t staying there for a view. The bathroom is tiny! I\u2019m six feet and my husband is six foot four, and sitting on the toilet is an interesting situation. But the bathroom is renovated so well and it being small is just a quirk of an older hotel. We didn\u2019t get room service, but we did have breakfast in the restaurant our last morning there and both the service and food was average. If/when we go back we would stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8187294633077761,
        "helpful_class": 0,
        "review_text": "Staying at the Four Seasons is our way of breaking up what can be a long cold winter in Chicago. Access to good food right in the hotel makes it easy....and having inside access to complete shopping only makes it more enjoyable."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 21,
        "expertise": 0.0045238883371950004,
        "user_cities_visited": 15,
        "review_days": 0.866922234392113,
        "helpful_class": 1,
        "review_text": "Disclaimer: I have wanted to stay here for a long time and had high expectations of this luxury collection property, despite some of the reviews on here.The good:Nick in events: fabulous gentleman, excellent at his job, and just so so good at customer service. Attending a special event here I expected the usual sub par banquet catering, boy was I wrong. If offered a chance at attending a special event here, the food and service is amazing. Chef Colin a wonderful craftsman with food and a lovely guy.A la carte breakfast was superb, very high quality of food, Grayson was fabulous, especially remembering day to day preferences and just making it happen. A credit to their team he just pre-empts the little things which really stack up. I understand he\u2019s relatively new to the team but I hope they keep him and promote him - he outshines by a mile.Poolside service from the team at the Sheraton Rumfire next door - Locksey was just outstanding. Spoke to the manager and let him know in advance of the orders during the day and he sent Locksey, she not only fulfilled the requests but did so with a huge smile and just kept coming back to make sure everything was ok. She really worked her magic to make sure the poolside day on the other side was beyond great.Beds are amazing, just the right mix of firm but cushy. Blissful sleeps and great pillow menu as well.The bad:Check in was not great, seems a common theme on here that elite members keep complaining about upgrade rooms being available but not to them. I\u2019m interested in the Marriott policy of being upgraded to the best available room, which seems at this hotel as more of courtesy to move categories rather than to the absolute best room. If this is in fact the case, Marriott would be better served to review the policy and update it, the hotel also would be better served to advise as such rather than the various excuses we have all heard before. The front desk went to lengths to remedy once the point was demonstrated, which was appreciated.Breakfast buffet options were very underwhelming, limited dietary options presented and requests were met with an initial no, not possible. Grayson was the real exception here (as above).The lounge apart from the free drinks was a total waste of time. Staff were very pleasant but with limited authority to actually follow through with requests. Again management took steps to hear grievances and remedy, just not in the lounge itself.Housekeeping requests were patchy. A couple of times requests were actioned immediately but 70% of the time multiple calls were made to follow up and just never happened so I gave up.A missed opportunity and maybe there is history here that I\u2019m not aware of, but why no high tea at the Royal Hawaiian? Seems like there\u2019s plenty of room, and would be a lovely experience to soak up the historical atmosphere of the pink palace.Overall having stayed at Royal Hawaiian, Moana Surfrider and Sheraton, preference for the next stay will be to the Sheraton for  consistent attention to detail, lounge optionality, and no holds upgrades. But will be watching the reviews eagerly to see if the Royal Hawaiian addresses the regular comments on here and hopefully looking forward to returning in the future."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 4,
        "expertise": 0.000860642171466,
        "user_cities_visited": 5,
        "review_days": 0.7135815991237671,
        "helpful_class": 0,
        "review_text": "If I could give The Arc hotel a negative rating, I would. My husband, daughter, and I reserved a room for three adults. We contracted with them to have a room with a king sized bed, and pull out sofa or cot. My husband is 6'3\", so he needs the large bed to accommodate his height. After check in, we found our room and discovered it was so small there was only a king sized bed. The room was not designed to house three people. My husband went to the front desk and told them we needed a cot. The clerk told him they could not place a cot in the room, as it was too small and would pose a fire hazard. My husband stated that we needed the room that we agreed upon when making the reservation, which was a room able to sleep three adults. The Arc clerk said they had no more rooms available, and rooms were assigned on a first come-first serve basis. We told the clerk this was not what we agreed to in our contract, and the clerk said too bad. If my daughter was still a young child, we could have made this situation work, at 17 years old, however, the situation was untenable. We checked out of The Arc after finding another DC hotel which could accommodate us, which was less than an hour after learning The Arc refused to honor their contract with us.  Now, The Arc is trying to charge us for staying two nights. We are fortunate that we have credit receipts to show we stayed at a different hotel the two night we were in DC, and that our credit card company is helping us dispute these charges. Not only were we upset with The Arc for not honoring their part of our contract, we are disgusted with their poor customer service and lies. They are an unethical, deceitful group. STAY AWAY!"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 94,
        "expertise": 0.006056702183812,
        "user_cities_visited": 93,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "Arrived at the hotel after a long journey, the check-in- was easy, quick & painless. We were quickly directed to the elevators and up to our room \u2013 which we were told had a lovely view of the Golden Gate Bridge even though it was not visible at that point. The room was bigger than I had expected with the lovely quirky design features. It was clean and well appointed.It is in a good spot as a base exploring SanFrancisco although the wharf are gets very busy at times. We loved sitting on Muni Pier and watching the sunset over GG bridgeThe common areas of the hotel are all well decorated & clean. Recommended"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 30,
        "review_days": 0.5991237677984661,
        "helpful_class": 0,
        "review_text": "My cousin and I checked into two rooms at the the W hotel Lakeshore on December 23rd, 2017. Originally we had planned to stay in one room, however the night before we decided to get an additional room for other family members joining us. We called the W hotel Lakeshore the night of December 22nd to book another room and see if they would honor the rate that we had initially booked the first room under, as well as throw in free parking. The lady on the phone honored our rate and let us know she put in the notes of our reservation that we would receive free parking. When we checked in the afternoon of the 23rd, the lady at the check-in desk gave us side by side rooms (2509 & 2511) and said that she\u2019d honor the free parking in our reservation notes. She explained that we would be charged $66 for parking, but that amount would come out of our room rate.Flash forward 5 days, we were charged an additional $66 for parking. When we called the W hotel Lakeshore to get he parking charged cleared, they were incredibly rude and said that no where did they see we had been given free parking. I am in utter disbelief that we were treated so rudely, after having been told we\u2019d be given free parking and then charged later for it. I\u2019ve called multiple times to try and get the charge cleared, however each time I\u2019m rudely told no. The W hotel ripped us off and refuses to give us a refund."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 6,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "Had a wonerful 3 night stay at the Anantra! Breakfast was absolutely fantastic,staff couldn't do enough for you! The front desk was always readyto help!I would have no hesitation of going back to Anantra if i went back to Bangkok,!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.392113910186199,
        "helpful_class": 0,
        "review_text": "Fantastic business HotelThey have an excellent view from 42nd floor,we really enjoyed everything....staff was very polite and willing to assist you if anything needed,fitness and the pool area perfect,awesome Chi the spa, specially Oui who is from Thailand was an exceptional therapist,really helpful ,smile and friendly.looking forward to coming back."
    },
    {
        "user_review_posted": 228,
        "user_total_helpful_votes": 100,
        "expertise": 0.002019005364011,
        "user_cities_visited": 143,
        "review_days": 0.8373493975903611,
        "helpful_class": 1,
        "review_text": "Stayed at the Mercure for 2 weeks in February. Rooms are neat and clean but rather small. Breakfasts are nice but very much same same after a 2 week stay. The pool area on the roof is lovely and I spend some time there relaxing after a long day in Bangkok. Close to many shopping centres, and one advantage is a 7/11 is situated on the ground floor which is very convenient. Pleasant staff."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.28203723986856505,
        "helpful_class": 1,
        "review_text": "Friendly staff, clean rooms, great location and reasonable prices all add up to a hotel that I plan to stay at every time I visit San Francisco. Wine and music in the lobby added a nice touch to our stay at this colorfully decorated hotel. The great smelling bath soap, shampoo and moisurizer was an added bonus."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 24,
        "expertise": 0.002422654941976,
        "user_cities_visited": 47,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "Instead of staying on the strip, we booked this hotel and were so glad we did. The pool was amazing and all of us loved the lazy river. We found that after supper the pool/river wasn't as busy so we would head on down and cool off.  Bonus is the tubes are free on the lazy river.The shuttle was handy to check out the strip and to avoid the busy traffic.  Will definitely stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.6078860898138001,
        "helpful_class": 0,
        "review_text": "I chose this location as my mother-in-law is very ill at Northwestern Memorial Hospital located across the street. I had dinner at the restaurant. Food was OK, service was not good. They made 2 mistakes on my order. WORST was my sink was totally clogged. When I complained the next day (I did not have one moment to call housekeeping to unclog due to my relative\u2019s illness/spent all my time at the hospital, Brandon blamed me for not calling and said \u201cwith us having 419 rooms, clogs can happen...\u201d. If housekeeping had cleaned the sink, they\u2019d have immediately noticed it. Nothing drained. It was disgusting and totally full of water/debris when I left in the morning. I won\u2019t stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5843373493975901,
        "helpful_class": 0,
        "review_text": "Stayed at Thompson chicago hotel this weekend with two of my daughters.  We arrived around eleven and were greeted by two very courteous and friendly front desk employees.  We were able to check in right away!  The lobby, though not very big, is inviting and tres chic!  Our room on the 16th floor had a nice view of a shopping area.  Everything was clean and very nice.  Beds were a little hard but the pillows were comfy.  Loved the rain showerhead in the bathroom!!!  The best part of our stay is when we met one of the employees named Murphy.  Coming back from dinner Sat night he opened the door to welcome us back to the hotel.  He teased my girls about no texting in the lobby.  We went back to our room and later decided to do an ice cream run.  As we entered the lobby \"Murphy\" teased us again and then asked how he could help. We told him we wanted ice cream.  Immediately he looked up a place for us, callled them to make sure they were open ; told the manager he was bringing over 3 VIP's, then offered to drive us there!We had fun on the way and he endured my daughter's impromptu kaoroke singing and waited patiently while we ordered our ice cream.  When we arrived back he specifically  told us he wanted no tip, just was glad he could help us out!  I've been in a lot of hotels and this is by far the best customer service!  Thanks to all the staff but especially Murphy!!!  We will definitely be back!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 85,
        "review_days": 0.047645125958378005,
        "helpful_class": 1,
        "review_text": "I booked this hotel as it said it would accomodate 4 people in one room and was right on \"Waikiki Beach\". I thought I just can't go wrong, staying on Waikiki Beach is a once in a lifetime opportunity!Check in procedure was very smooth and the receptionist was very helpful. When we got to room #504 with our 4 medium sized suitcases, in all honestly it was a \"squeeze\" to get into the room.We had 2 double beds and next to not alot of walking space or unpacking space. The bathroom too was compact.One other downside I have to mention is that our room was right above the \"eggs n things\" restaurant and as soon as you opened the patio, all you could smell was food being cooked all day/night, and the generator humming away from the adjacent hotel.This was really disappointing after having paid a lot of money for one nights stay. This room is certainly not big enough to accomodate 4 adults and medium sized suitcases.As the hotel's own car park was full, (you would think with an advanced booking there would be a space reserved) we had to go to the sister hotel and pay an extra $20 so that we could park our car for the night.Overall disappointed, nice small room if there's 2 of you."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 19,
        "expertise": 0.004082533377468001,
        "user_cities_visited": 28,
        "review_days": 0.375136911281489,
        "helpful_class": 0,
        "review_text": "My husband attends an annual conference at this hotel.  This is our 3rd consecutive year and each year another something is missing.  There is no longer room service, which has the positive of no more empty trays littering the hallways. There is a large dining room which is only used for Breakfast and (I think) lunch.  But not for dinner unless you are included in a special event. So it's dinner time, you are very tired and want to eat \"in\". Your choice is a pub or the cocktail lounge.  This hotel is huge, well over 1000 guest rooms one would assume you could have a nice dinner in the hotel's dining room. You need to take a taxi to a restruant for that.   The club level services remain the same and are great and all employees are friendly and aim to please. There use to be a jewelry store in the lobby, that has disappeared too. And the space hasn't been filled.  Next years conference has been moved to the Marriott Marquis DC.  I'm looking forward to the change."
    },
    {
        "user_review_posted": 182,
        "user_total_helpful_votes": 130,
        "expertise": 0.003357450229346,
        "user_cities_visited": 276,
        "review_days": 0.7185104052573931,
        "helpful_class": 0,
        "review_text": "Great location, but not up to great Ritz levels. Our room had a cleaning odor, the food was OK, not good. The turn down service came @ 10p. Our room furnishings (contemporary in style) were minimalist."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 7,
        "review_days": 0.48521358159912303,
        "helpful_class": 1,
        "review_text": "My friend booked this hotel though I thought I'd prefer a larger chain hotel in terms of cleanliness and getting a good known product.  I was pleasantly surprised once we went into the lobby.  It was lovely, tranquil, and air conditioned- many hotels in Oahu are just open air.  There was a small lounge area near the lobby and we were offered pineapple juice on check-in.The beach wasn't even a block away and I liked being in that part of Honolulu as it's a tad quieter but still has huge variety of dining and shopping choices.As the stay progressed I was very pleased with the entire staff.  They were professional and took pains to know us and remember where we were going to try to eat ect. and follow up to see if we agreed with their recommendations.  It was quite personalized, in a nice way.Particularly I want to mention Brice(or Brixe), Rachel, Ray, Amanda and Chris for their attention and service.  It was a great trip and a good bit of my attitude can be attributed to the accommodations at Hotel Renew."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 111,
        "expertise": 0.003911261303545,
        "user_cities_visited": 190,
        "review_days": 0.671412924424972,
        "helpful_class": 0,
        "review_text": "Despite the name, this hotel is not on the beach! It is one block back from the seafront, on the main road that all the buses use, towards the end of Waikiki Beach furthest away from the airport and port. We had a corner room which was large, was nicely furnished with the most comfortable bed and pillows I have encountered in a hotel- bliss! Decor is muted, modern and immaculate, with a large chaise longue as well as a desk and chair, fridge and safe. Bathroom was large,very clean with a lovely big,powerful shower. Toiletries provided were very good with tropical smell As this was a corner room it had a wrap around balcony but the wind was so strong that we weren't able to use it! Despite the road it was very quiet, and the hotel itself was immaculately clean, and there are no resort fees. Reception staff and those on the bell desk were very helpful, and we got a voucher for a free drink, and a free beach bag which was a nice touch. Lots of happy hours available in different venues at different times. The pool was really nice but too windy to sit round! They need to put some type of wind breaks in place so you can use it! This was the only disappointment and I guess it would be ok if it was high season with no wind. We really enjoyed our stay and would recommend this hotel."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 3,
        "expertise": 0.0006562251374870001,
        "user_cities_visited": 36,
        "review_days": 0.8625410733844461,
        "helpful_class": 0,
        "review_text": "Yes, it is a beautiful hotel but the management doesn't know how to provide a great service to its customers. The employees and the managers felt very entitled and not helpful at all. Service is very snobbish. I believe that this is not what Ian envisioned this place to be, Special mention to TOM who said he is a director who doesn't know what hospitality is. This \"director\" profiles customers and talks nicely to who he is comfortable to. I never imagined that hospitality will go this low and I wish Ian recognizes those people who know what hospitality is. Such a disgrace and waste of time. Would like to see some improvements and a change of management."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 9,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "Great find, newer hotel in downtown DC, close to many landmarks, 20-30 minutes walk. Service was always top and they seem to have found a staff with great attitude. If you are in DC, stay with kids. Rooms are spacious with the pull out sofa bed. Area around is very safe to walk even late. Rates were very competitive for a downtown DC, transit from airport was about 20 min max. Enjoy,"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9353778751369111,
        "helpful_class": 0,
        "review_text": "Disappointed after paying a premium for a signature roomUpper floor but view absolutely no viewWhat\u2019s the point of paying moreBathroom sink leaked & wet the bathroom floorWasn\u2019t til the following day did engineering figured that there was a leakAgain disappointed in hotel apology"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.791894852135816,
        "helpful_class": 1,
        "review_text": "We stayed in a 2 Bedroom Suite in the Ala Moana Tower (33rd floor) that showed signs of age.  The suite needs some TLC before being put back into service.  Unfortunately, if no one has already recognized this, I\u2019m not so sure it will be given the attention it needs."
    },
    {
        "user_review_posted": 904,
        "user_total_helpful_votes": 1051,
        "expertise": 0.005534024854533,
        "user_cities_visited": 150,
        "review_days": 0.13636363636363602,
        "helpful_class": 1,
        "review_text": "To summarize the impression of our three-nights stay we can only say, 'c'\u00e9tait super'!The check-in process was nothing but pleasant. Overall, the friendliness of the hotel staff everywhere was excellent, all smiles, politeness, and friendliness. The house keeping was probably the best we have ever encountered in our many travels; we didn't have to wait for our room to be cleaned on time, A+.The location of the hotel can't be beat, it is equidistant from all major DC points and attractions, right next to the White House, and within a very short distance to a host of the best DC restaurants.The room (3026) was great, a corner room with four windows. The room was greatly and meticulously appointed, the number of outlets and USB ports was more than adequate and their location had a user comfort and convenience in mind. The design is modern, creative and evocative of both DC and Paris (Sofitel is a French chain with its HQ in Strasbourg).The number of elevators is sufficient, you don't have to wait for it, for one of the hotel's three elevators is always at your disposal.Our room featured a separate small lobby with a huge closet and a minibar. The bathroom, almost entirely separated from the room itself, was very spacious, had both a shower stall and a bathtub; the toiletries by Lanvin were of a very high quality.The only shortcoming that the Management has to work on is the extremely poor WiFi. We had it for free as our upgrade option, but most of the time we had to switch to 4G so bad the connection was.Other than the WiFi, and the surprising absence of a coffeemaker, excellent hotel, excellent staff, great comfort and the most envious location.For Ici bistro, please refer to our dedicated review of the establishment.Highly recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "Very good location and comfortable and big room. The hotel are friendly. Breakfast are good too especially the mango sticky rice. My family really have very good time during our stay. Will come again"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.12979189485213502,
        "helpful_class": 0,
        "review_text": "Had a few issues so couldn't give it 5 stars but overall room was nice and clean and bed was comfortable. Weekend breakfast was better than weekday. I got an email the night before check in to pick my room and check in early. So I did. When we arrived about 1pm they saw my request for foam pillows and a quiet location but somehow they didn't get my online check in. So they give me the room key and we end up across from the elevator. I go back to the desk and say that location doesn't seem quiet to me so they pit me in a different room. Right on the busy noisy street. I go back to the front desk later and ask why I can't have the room I requested and then I'm told it because I checked in too early and it's a high floor. Would have been nice to have been offered the higher floor since I'm an honors member!  Needless to say after going around and around with them I had to stay in the room they gave me. So be prepared to hear construction noise and lots of honking and loud buses and motorcycles if you face the street. The hostess at the evening reception, Christina, was phenomenal! Great customer service! Gave her a tip on the credit card each night for ordering food for us only to find out she doesn't get the tip! Don't know who did.  The tall thin man dressed in all black at breakfast, didn't have a name tag, was very nice and helpful also.  Location is great, manggianos restaurant next door was excellent. 20 minutes to DC on the metro. Wifi sucked though."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.14457831325301201,
        "helpful_class": 0,
        "review_text": "I totally enjoy staying @ Sliver Sevens have been staying for years. Hard to beat a more friendly local casino. I play craps, video poker & bet @ the sports book, as good as any place I have bet on the strip & a lot more friendly."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 41,
        "review_days": 0.704271631982475,
        "helpful_class": 1,
        "review_text": "We spent 5 nights there last week.  We have two small kids and we like the 1K suite and the kids sleep on the pullout couch.  We chose the 19th floor, which was the same floor as the pool and worked out well for us.  There are only two elevators, which make for slow going every now and then.  Also, breakfast is a MAD HOUSE.  We are partial to Homewood Suites and have always found that they have good quality breakfasts, but the quantity they are churning just makes that hard.  They can barely keep up with the hungry hoards.   I really appreciated the proximity to both the Red Line and Michigan Avenue.  Also close to Jewel Osco and Trader Joes if you need groceries to avoid eating out."
    },
    {
        "user_review_posted": 186,
        "user_total_helpful_votes": 111,
        "expertise": 0.0027869430118200003,
        "user_cities_visited": 46,
        "review_days": 0.31708652792990105,
        "helpful_class": 0,
        "review_text": "I cannot recommend this hotel highly enough.   The rooms are beautifully clean, the bathroom a pleasure.  Beds are SO comfortable (and I'm fussy about this).   The service at the front desk and in the attached restaurant, Cleo, was faultless.   It has a rooftop pool and its sister hotel across the road The Raleigh has a larger one with beach access.  In my opinion, this hotel is way better than its bigger rivals in South Beach."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 53,
        "expertise": 0.0031885066641760005,
        "user_cities_visited": 158,
        "review_days": 0.76670317634173,
        "helpful_class": 0,
        "review_text": "2 mins walking to Powell BART, Muni Metro, Cable Car & Street Car, Market St,Westfield shopping mall & all the other shopping on Market St. 5 min walk to Union Square. We simply couldn\u2019t ask for a better location. Staff very friendly, helpful & welcoming! The hotel is a beautiful 100 years old Edwardian building. The lobby & ground floor is Art Deco, there\u2019s a restaurant on the ground floor & stunning bathrooms. We had a remodelled double room on the 5th floor. Our room was right at the back so very quiet. Room was compact, however it was plenty of space for us. There was a closet, chest of drawers for ample storage. Bed was very comfortable. The rooms are remodelled to a high standard. All the table lamps with USB ports for charging your phones etc was really cool! All furnishings were high standard & good quality. Bathroom was compact & standard. It had  everything we needed. We had breakfast at the hotel once, it\u2019s very reasonably price compared cafes outside.There\u2019s still little bit of final remodelling work going on however it did not disturb or get in the way at all. Once all the remodelling is finished, this is going to be a fabulous little hotel. San Francisco is a city, so if you are on business or as a tourist... you are out most of the day, all you need in this city is a centrally located hotel with good bed & shower. Also San Francisco has a huge homeless population, no matter where you go.. you will see them. There\u2019s nothing the hotel could do about things outside there control. As a regular international traveller I want to put things right for future guests as I read some bad reviews here & I was concerned when I booked. The accommodation is very expensive in San Francisco, we couldn\u2019t even get an Airbnb for the competitive price we paid for this hotel. Therefore if you are on business or city break as a tourist, I would recommend this hotel."
    },
    {
        "user_review_posted": 152,
        "user_total_helpful_votes": 39,
        "expertise": 0.001135327560875,
        "user_cities_visited": 93,
        "review_days": 0.742606790799561,
        "helpful_class": 0,
        "review_text": "It was just a weekend getaway with the family filled with tour of the White House, the Capitol, and also the zoo before leaving. The hotel was conveniently located near the White House and the parking was underground which was nice. The lobby was spacious and clean. Check in was a breeze and the staff couldn't be more accomodating. The hotel is dated and it shows along the hallway where there were water stains on the ceiling, marks here and there, but overall it was clean. The room is small in my opinion since we've stayed in many different hotels during our travel. It would be perfect for a couples only but for us with 2 kids, it does get kind of cramped. Hotel is located within walking distance to several restaurants and a quick drive to other restaurants in the area along Connecticut ave NW. The only issue I had with the location, there was an evacuation of the lobby the following morning when we went down for breakfast. Everyone was cleared out of the lobby area but we had no clue what was going on in our  room on the 10th floor. I do wish that there would be some communication between the staff and the guest since there were fireman and police present in the building."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9337349397590361,
        "helpful_class": 0,
        "review_text": "We had 3 rooms and everyone was accommodating and helpful. We all had 2pm checkouts and appreciate that because the night before was a little more partying than expected. Although the hotel is pricier than others, the free breakfast buffet and nightly receptions put it over the top. We are pleased...thank you again!!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 7,
        "expertise": 0.001507962779065,
        "user_cities_visited": 64,
        "review_days": 0.502190580503833,
        "helpful_class": 0,
        "review_text": "This hotel is clean, rooms are adequate and is in a quiet area.  This hotel is very close to the Marina district, there is not a convenient store close by. They offer a breakfast mostly bagels, pastries and coffee. The breakfast area is very small and inadequate. They have some small tables outside, to small for a family to sit together.  The front desk staff is very nice and helpful."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 17,
        "expertise": 0.001683865118086,
        "user_cities_visited": 14,
        "review_days": 0.10514786418400801,
        "helpful_class": 1,
        "review_text": "Room was very nice and clean, nothing fancy. The beds were not very comfortable, and I was disappointed that nothing was complimentary! The coffee in the room was very bitter so I went downstairs to get some and had to pay for it and it wasn't much better. It is VERY hard to access the doors upon arrival to check in, busy busy area. The staff was the best part, not sure I would stay again"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 12,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 3,
        "review_days": 0.6095290251916751,
        "helpful_class": 2,
        "review_text": "Stayed at the Palms for 3 nights (Jan 11-14) at the Ivory Tower. The worst experience we\u2019ve ever had in Vegas. (Issue 1) The key to our room didn\u2019t work, when we went to talk to the front desk they moved us to another room as apparently they were having issues with the rooms on that floor. (Issue 2) The bathroom sink was clogged, we called the front desk, they sent a guy to fix it, he spent over 30 minutes trying to fix it but wasn\u2019t able to unclog it, we had to deal with it during our entire stay. (Issue 3) The TV in our room stopped working, once again we called the front desk, they sent a guy to fix it, he said there was a lose wire but we had the same issue every day of our stay, we had to unplug the HDMI cable and plug it back in each time. (Issue 4) While playing Blackjack around 2:00 am, my husband and his friend used the F word, they were told by the Blackjack dealer that their manager {Diana Fasco            } didn\u2019t like foul language and they had to stop saying the F word or they would be escorted out. The following day, at the same table, two gentlemen were kicked out and the police was called because they were using foul language.The casino is dead, there\u2019s construction going on, it gets loud and smells like paint. The waiters only come around about once per hour, overall this was my worst experience and will never stay here again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 8,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "Hotel Drisco was fantastic we were a group of 4 girlfriends visiting SF for a few days. We stayed in the 2  bedroom suite and loved the ambience and the central location to all the sights. They had a fantastic european continental breakfast as well as a wine and cheese happy hour. The staff was very accommodating and we loved the cozy common areas to sit downstairs. I look forward to staying there again soon, it felt more like  a home than a hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.254107338444687,
        "helpful_class": 1,
        "review_text": "Poor quality more like a hostel than hotel. Bed very uncomfortable, causing injury. 3 out of 4 lamps in room not working, noise level awful - ranging from workers talking on radios, echoes of other guests, to elevator noise (earplugs were provided in the room!). The bathroom was tiny, not allowing for basics e.g moisturiser, toothbrush etc to be stored there. Ridiculously priced for quality & service received. We stayed in 5 different 4 star hotels this vacation and the Hotel G did not compare, a tour operator advised they had changed their name several times, now we understand why. DO NOT STAY HERE!"
    },
    {
        "user_review_posted": 283,
        "user_total_helpful_votes": 238,
        "expertise": 0.0039725845270770005,
        "user_cities_visited": 154,
        "review_days": 0.72289156626506,
        "helpful_class": 0,
        "review_text": "Spent 3 nights here with family: hotel was very reasonably priced for New York City and rooms much larger than many I have experienced. All feels quite new and very modern, stylish furniture in rooms. Lounge on 15th floor is great, and comes with a nice outdoor terrace as well (but not always staffed if you want a drink). Cleo mediterranean restaurant (in the building) is excellent for lunch/dinner and you can charge meals here to your room.Things to be aware of:1. The only way to get breakfast is off the (short) room service menu2. Only 2 lifts so getting to and from rooms can be slow at peak times3. Although this is reasonably priced, note they do charge a $25 daily \"facility fee\". I've never been somewhere that does this - basically it's just a rip off to justify adding $25 to the price after you've booked. They should be called out on this, I think its legality could be questioned."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 48,
        "expertise": 0.002478943690463,
        "user_cities_visited": 75,
        "review_days": 0.118838992332968,
        "helpful_class": 1,
        "review_text": "I love this hotel.  I stayed in a suite with a view of the river and a perfect view of the fireworks over navy pier.  It had a kitchen and 2 full baths.  The room was spacious, well decorated, and clean.  The service is great.Only minus is that to get a reservation on the rooftop restaurant they make you pay $100 PER PERSON.  That fee does NOT go towards your food.  I think that is absolutely CRAZY.The hotel is in a great location and walking distance to a lot of attractions.  Would certainly stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.43428258488499405,
        "helpful_class": 0,
        "review_text": "The room was a surprise with a kitchen , with everything you would need for a stay. The room was very clean and the bathroom actual gleamed, The whole hotel was beautifully kept.  I would stay there again and would recommend it. Nice experience"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.76670317634173,
        "helpful_class": 0,
        "review_text": "I booked a 2-bedroom apartment for 2 nights and it was amazing. So spacious, comfortable and clean. The location is also not far from big shopping malls. Front desk, concierge and restaurant staffs were all very polite. All of them speak good english and there was no problem in communication."
    },
    {
        "user_review_posted": 255,
        "user_total_helpful_votes": 79,
        "expertise": 0.001393729730665,
        "user_cities_visited": 72,
        "review_days": 0.6571741511500541,
        "helpful_class": 0,
        "review_text": "For the first time on Trip Advisor I made a review that I recalled because I felt my first one did not do justice to this hotel. This hotel has impressive history, beautiful grounds, certainly one of the best beach locations in Honolulu, and every staff member I talked to was incredibly friendly. With that said, the rooms are not that nice,ok, but not luxury. The hotel would really benefit by an early morning/ late evening place for quick food and coffee. The pool area is very small, and the beach is almost perfect. The outside beach bar was hit and miss. One night slow and dis-interested service, while the next night I was swarmed on by friendly personnel. I had booked a tower room with an ocean view. They gave me a fourth floor room that was blocked by Palm trees. I then called and was moved to the 8th floor at no charge where the view was breathtaking. I wondered why they gave me an inferior room first when others were available? I recommend this hotel for the view, the beauty, friendliness and the beach. If you want real luxury, go elsewhere."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 25,
        "expertise": 0.003001779565831,
        "user_cities_visited": 8,
        "review_days": 0.474808324205914,
        "helpful_class": 1,
        "review_text": "I enjoyed my stay at the Hotel Royal @ Chinatown. It's certainly a good choice in terms of value for a hotel accommodation.My primary reason for choosing this hotel: location. The hotel sits in the hub of Chinatown, with the convenience of a walk to a nearby, authentic market. If you're not interested in walking out into the hustle and bustle of a living city, this is not the place for you. There is a convenience store next door where you can purchase beverages, snacks, and other small items (sunscreen, insect repellant, etc.) at cheap prices. During the night, you're only a ~5 minute walk from a small collection of street carts serving food (opposite side of the street due west). The hotel is situated 10 minutes away from the Rajchawongse stop (there are variants of spelling) on the Chao Phraya Express Boat  line [ferry service that costs 15 baht]. The ferry will take you to Wat Arun, the Grand Palace, further north (near Khao San road), or to the south where there are some night markets. I personally didn't take any tuk tuks nearby the hotel (I live in NYC and walk a lot), so walking to the Grand Palace will take you ~20-30 minutes. You are also a ~10-15 minute walk away from the nearest MRT stop (Hua Lamphong station).The accommodations were a slight drag. I had a windowed room, but the window was practically shuttered and caged. I personally didn't mind this, but it confirms a prior review regarding access to fire escape should you need one [pray you don't!]. As someone who lives in NYC, I am very accustomed to sleeping with noise pollution. While the noise outside didn't bother me whatsoever, the walls are paper thin and you could hear the conversation/TV in the next room as if you had a glass to your ear against the wall. The rooftop bar/pool has a genuinely wonderful view. I did not grab a drink or take a dip, so I won't comment on anything more than the view itself. I had no trouble with the staff and the tour desk was kind enough to assist me with some recommendations for sightseeing/nightlife. The doorman also helped me grab a cab to the airport after I checked out, and confirmed the price of 500 baht.If you're flying through Suvarnabhumi Airport (BKK), I recommend you take the Airport Link (City Line) to Phetchaburi station and then transfer to the MRT heading to Hao Lamphong (last stop). Total travel time will run you ~1 hour, but it's a very cheap, air conditioned ride. If you're flying through Don Mueang (DMK), you're pretty much confined to taking a taxi for a fixed price of 500 baht, unless you can figure out the bus route (not for the faint of heart).Overall, I describe my stay here as very good. The four star recommendation is mostly driven by the early wake up calls from the neighbors (I won't blame loud conversation on the hotel; it was the TV in the other room that really got through the wall)."
    },
    {
        "user_review_posted": 502,
        "user_total_helpful_votes": 236,
        "expertise": 0.0021720466693300002,
        "user_cities_visited": 461,
        "review_days": 0.46987951807228906,
        "helpful_class": 0,
        "review_text": "Friendly staff, gorgeous and well appointed rooms, and even free snacks, I loved my stay here. After getting an awesome deal on hotwire, I was very pleased with my visit. Fast checkin and out, awesome location and clean, comfortable rooms. I spent a relaxing night here after spending the day seeing the city. I'd hope to repeat my good deal, but would really enjoy staying here again  (loved the robes so much I almost bought one), I highly recommend this hotel. My room didn't have a great view but I can see some definitely do. Careful though, this is not the only Hyatt is downtown Chicago so be sure you're at the right one, they're pretty close to one another. WiFi was excellent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "This hotel was formerly known as Bangkok Hotel. It has been around for a long time.It has gone thru a great revamp both inside n outside of the hotel. It has also change name.The 1st rooms didn't go well with my wife n her sister. They felt very creepy n uncomfortable. The next morning,we went to the reception to change rooms . To my surprise, the person (Ms Nikki) is able to calm my wife n her sister nerves.The customer svc was excellent n she (Ms Nikki)personally brought us to our new changed rooms.On the whole, the svc was good & the rooms were clean. out of 5 likes."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9611171960569551,
        "helpful_class": 0,
        "review_text": "The breakfast rush at any hotel can always be a little hectic but the team at the Stanford Court always made it a breeze for our group and they continue to do so for our team working out of the meeting rooms.  The cashier Shirley is always helpful and speedy to get you to your meal.  She works really hard and it's evident in how smooth everything goes in the morning.  Bussers Peter, HoneyBee and Carlos are always keeping an eye on the line and checking in to make sure you have everything you need.  They are kind and courteous and always have smiles on their faces which again when the breakfast rush comes through, is not an easy feat but they make it seem effortless.  I am so grateful for everyone on this team that help to start the day off right!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 39,
        "expertise": 0.006651849750161001,
        "user_cities_visited": 24,
        "review_days": 0.137458926615553,
        "helpful_class": 1,
        "review_text": "I am back!  Have not added reviews in a while, but back on the business travel circuit with weekly visits to Seattle.  Hopefully my insights can guide....  I am an area manager--with a district north and south of downtown.  The airport to the city (13 miles) can and will take 2 hours in rush times.  Worse than OC/LA where I live. The reason I chose this hotel--mainly ingress/egress.  It is right off the freeway exit, near the needle.  Without exaggeration, navigating downtown can take 45 minutes to go 4 blocks at 4:30 pm.  This is now considered the fastest growing city in america--without infrastructure to maintain it.  Off season, through June 1, I paid under $170. Then rates doubled for the summer--this is the main hub for cruise travelers, and always sold out.  So, Le me break down the plus/minus.Plus:1)Business travel--not a famly/vacation hotel (no pool...etc.).  Even though close to needle, it is removed.2)Perfect Ingress/egress--#1 factor for staying here3)Simple--no fancy restaurant or property; no gift shop, store...etc4)FREE parking with AAA rate.  note:  seattle parking is upwards of $50/night5)Not a business center--but computers with color printer available6)Small gym--always empty, but nice7)Proximity to Lake union--I am a runner--great 7 mile trek8)Grocery store 50 yards away9)BEST restaurant 2 blocks away--CROW.  Bill Gates is there often.  Looks like a hole in the wall...but perfect.10)I have a need to leave a car---undergound safe parking.  I either walk, or take UBER, or grab the monorail to Pacific Center on 4th an Pine.  Train for $7 directly to/from airport.  35 minutes.  If you have a car--dont drive anywhere.  Uber or walk to monorail (10 minute walk at needle.)11)Really nice staffMINUS1)Very noisy--other guests.  Very thin walls and ceilings--you need a top floor.  Serioulsy.  Doors slam REALLY loud.  With so much international guests--folks arrive at all times of the night--and you WILL hear them.  UGH.2)Inconsistent restaurant--many times--just \"sold out\" of food item.3)HAD the best grilled salmon with a butter, brown sugar, vinegar sauce.  The BEST.  off the menu now....why???????4)Dated rooms--some get a funky smell.  Yes--the legal weed smell carries everywhere, but this is a moldy smell.5)Construction everywhere--the official state bird--the Crane.6)Getting here--it is soooo easy, but you navi doesnt recognize the new streets.  Mercer exit off the 5.  4 blocks, and left on Taylor.   One block and right on Roy.  My navi took me so off track the first time.7)Hidden surrounding area.  Found great restaurants within walking.   Citizen, Bahn Thai, Crow, Ten Mercer...faves.  There is also a whole foods about 3 blocks away.  A restaurant Barolo has the best happy hour ever.8)Safe area--single, I have walked to all the above places.  This is not the area where the unfortunate homeless population resides or drugs are pandered.  it is a quiet outskirt of the city.So, if you want to be in the \"heart of it\" this is not the place or location.  But you can get there very easily, and return to a civilized neighborhood."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 57,
        "expertise": 0.006325232417008,
        "user_cities_visited": 131,
        "review_days": 0.084884994523548,
        "helpful_class": 1,
        "review_text": "Positive.  Spacious, modern room, with a giant view.  Great jetted tub.  Courteous and attentive staff.Positive.  In the center of Fremont Experience and easy to access the fun.Negative.  The noise (especially on our particular side). Is so incredibly loud, up until 2 am, that you might as well sleep on the Fremont Street Experience itself.  Ridiculous.  No sound barrier at all, not even in the slightest, which is what we expected."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "Loved this hotel. Location is right outside Japantown.  I felt it was a very safe place outside the downtown area but still within walking, public transportation, and ride services. The staff are very friendly and attentive. Nick and Ray at the front desk were always pleasant and helpful.  Room 703 was clean, comfortable, and large enough for 3 of us. Free wine hour daily was a bonus. I highly recommend this place."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5240963855421681,
        "helpful_class": 0,
        "review_text": "Digital key at checkin seems like a good idea - didn't work.Had to go back to the front desk.Also didn't work in the 'Executive Lounge \"Once we got in the lounge - there were no appetizers on 5 of 8 dishes.  Got a pair of cocktails- both were over poured with alcohol and not drinkable without watering them down.Late dinner at Coq d or - food was ok - nothing too special, but it was after midnight.Next morning back to the \"lounge\" for breakfast.  Eggs were a casserole that had been sitting for hours - tough dry skin on top. Fruit had a little mold on the berries.Would not get the upgrade for the 'better room and lounge'Waste of money."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 28,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 186,
        "review_days": 0.910733844468784,
        "helpful_class": 0,
        "review_text": "I have been staying at the DuPont Circle hotel (and previously Jury\u2019s Inn) for about 12 years and have always had great service and a good stay - I have positively reviewed on occasion. However tonight after a 2.5 hour wait to get through passport at Dulles and arriving at the hotel at 2330, I was told at the bar that I could have a drink only if I drank it in the lobby! Even though the bar was still full of other people! Slightly incredulous at this, I asked the barman if he was being serious! He only agreed to serve me a small glass of wine if I took it to the lobby, oh and the bar is advertised as staying open until 1230! Pretty poor DuPont Circle in terms of treating a loyal guest so badly - especially after a long journey and a particularly bad experience at Dulles - surely you treat your guests better than this? Probably looking for another hotel on my next trip!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 36,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 100,
        "review_days": 0.10186199342825801,
        "helpful_class": 1,
        "review_text": "Great central location in the loop area of chicago. Easy to get to el stations including easy transport from ohare airport. Room was massive as was the super comfy bed. Tv had plenty of channels, strong wifi and the bathroom was ample sized. Overall a cool vibe hotel, with comfy bed in a great central location."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 8,
        "expertise": 0.001103387399315,
        "user_cities_visited": 13,
        "review_days": 0.48576122672508204,
        "helpful_class": 0,
        "review_text": "This hotel is a really nice place to stay in Waikiki... its modern and funky, with great decor... staff are friendly and helpful.... room was nice, with very comfortable beds... clean bathroom, nice view of streets from window... with glimpses of the beach ....buffet breakfast was delicious... good location, close to shops, transport, and beaches... the welcome glass of juice and cold face cloth was a nice touch...Thanks to KC, Emily, Adam and Ryan..."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 1,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 7,
        "review_days": 0.9627601314348301,
        "helpful_class": 0,
        "review_text": "This is the nicest hotel my wife and I have ever stayed at. We drove up in a mini-van...lol. I was pleasantly surprised that the folks getting your luggage don't accept tips. We had a room with a fireplace, cool electric dimming lights, they even gave us champagne and a handwritten note to celebrate our anniversary. We ate at Margeaux Brasserie restaurant in the hotel. Wow. Impeccable service by Philippe, he made us feel welcome and gave great recommendations. My filet (medium) was cooked just the way I like it. Lots of little extras, like a beef puff pastry thing between courses. We get back to our hotel room and they had done 'turn down' service. I didn't know what that was. They freshened up the sheets/towels/waters. Laid out slippers and robes. In the morning, they had 'Kind Granola Bars' and Gatorades for free as you left the hotel. I recommend this hotel for a super memorable place to celebrate a special occasion. Lots of nice thoughtful surprises. We loved it."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.397590361445783,
        "helpful_class": 1,
        "review_text": "We were able to get the room before noon from an early flight.  This is beyond my expectation.  The check in was done very quickly and the receptionist accompanied us to the room gave us a very warmth welcome.  The hotel room is spacious and comfortable. The view is excellent.  The location is right next to a sky train station very convenient. Shopping malls are only minutes away. The concierge is very helpful with information. The breakfast buffet is very good. I am impressed with the egg menu there must be more than 10 different egg items to select."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 38,
        "expertise": 0.0039002345897550003,
        "user_cities_visited": 202,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "This hotel is lacking service, employees at the front desk are unhelpful and rude.Rooms are very small and noisy. Did not have coffee maker in the room. The only great thing is the location. If given a choice, i would stay at the Hyatt"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 23,
        "expertise": 0.001556270287094,
        "user_cities_visited": 28,
        "review_days": 0.47207009857612203,
        "helpful_class": 0,
        "review_text": "Nice hotel , amazing view from the room , staff helpful and really nice ! The tower club is an amazing service and the place is clean ! Just one thing : rooms and the forniture in general need a renovation . I think the place is under renovation ( the shopping center at the ground floor for example ) , and for this reason I still give 5 star ! Will stay here again next time I m in Bangkok for sure so I can check the improvements !"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 28,
        "expertise": 0.005327154363897001,
        "user_cities_visited": 12,
        "review_days": 0.8236582694414021,
        "helpful_class": 1,
        "review_text": "We stayed here for one night while we toured Oahu on our way to Kauai. We got a decent rate online and saved a little by prepaying in full. When I booked, the hotel wasn\u2019t charging a resort fee. However, they started charging one before we arrived and we were charged the additional $30. The lack of resort fee was a major factor in us choosing this hotel. With a 3 pm check in and 10 am checkout (we actually left at 6:30 am), there\u2019s virtually zero opportunity to use the amenities covered by the fee. We had two rooms - $60 that we didn\u2019t even use (sorry, except for the free canned soda from the gift shop).Aside from the ridiculous resort fee, the hotel is a good, budget-friendly option in otherwise incredibly pricey Waikiki. The location is excellent - it\u2019s not on the beach, but is only a couple blocks away. We walked everywhere we needed to go on Waikiki and left our car valet parked (for another $30...). (Note on car rental: for us, it was cheaper to rent the car from the airport and return it 24 hours later than to shuttle from the airport and pick up a car nearby in the morning.)The room was fine... typical of a high-rise hotel where they\u2019re cramming as many people into a small space as possible. It was clean and comfortable though. The walls were paper thin and we could hear our neighbors using the restroom. The bathroom has an odd glass feature that doesn\u2019t really give much privacy... as in you have to close the blinds inside the bathroom so that the person in the bedroom can\u2019t see you on the toilet.Overall, I\u2019d stay here again only because it\u2019s the most reasonably priced, 3-star-and-up, good location hotel on Waikiki. There\u2019s room for improvement, but it worked for one night."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 5,
        "expertise": 0.001103387399315,
        "user_cities_visited": 12,
        "review_days": 0.519715224534501,
        "helpful_class": 1,
        "review_text": "The hotel reception was great, but little details make this a n average resort.  We were there not to gample, so didn't even visit the casino 1. Yes, its a casino resort, but no maili center past selling stamps. 2. There was a left glass of wine on the table near the elevator when we left for a reception. When we arrived back, several hours later it was still there. The next MORNING it was still there! 3. A small reading light within the headboard was broekn, and wouldn't stay up to be used.  4. Sunday brunch.  Friendly and seated promptly. Then no server showed up at the table until I asked the hostess who was seating another party, and pouring them water. We hadn't gotten water at this point either.All of these kind of things are just signed of lack of oversight. The management just really isn't paying attention. Not large, but so many in a 1 night stay."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 18,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 18,
        "review_days": 0.40306681270536604,
        "helpful_class": 1,
        "review_text": "Amazing location !Bangkok's traffic congestion is undesirable, but we were fortunate to book this hotel where we could zipped from the airport to hotel via the airport rail link and transfer to mrt within 1/2 hour !Stayed for 5 nights over New Year Eve. The security guard at the side entrance never failed to greet us whether it's 10am or 2am.There is a small side door that goes directly to G floor in Terminal 21 mall, which is accessible via the guest room key card.This is definitely going to be my base when I travel to Bangkok from now on."
    },
    {
        "user_review_posted": 454,
        "user_total_helpful_votes": 95,
        "expertise": 0.0009055553854290001,
        "user_cities_visited": 299,
        "review_days": 0.383351588170865,
        "helpful_class": 0,
        "review_text": "Firstly, the staff! They are so friendly and helpful. Anthony and Franklin and the others whose names I missed were all great. You will feel very welcomed here. The room was nicely decorated with a modern tone. There wasn't a lot of space, but it's NYC so that's expected. They offer an included continental breakfast. There is a work-out room and the breakfast area was open all day (food available 7-9am) so there was a place to hang out if needed. Computers and a printer were available downstairs, too. We had a great, although distant, view of the city. They also give you a list of local restaurants and their info in case you want to order in food."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 77,
        "expertise": 0.011571775350325001,
        "user_cities_visited": 40,
        "review_days": 0.9123767798466591,
        "helpful_class": 1,
        "review_text": "We researched so many places to stay in SF and everywhere is so expensive. However, as we were only staying two nights we had to spend more to be located centrally. Booked through Hotwire - bit alarmed when we checked in when we were told we were supposed to check in the day before. Their mistake not ours and they were so good upgrading us to a junior suite. Room was perfect - clean, comfortable and very spacious. Mini bar was expensive so we avoided that. You can purchase breakfast in the bar area - deal of $29.99 for two. Breakfast was very nice.Cable car available outside hotel on Powell St - $28 for four (one ride). Got it to Fishermans Wharf - otherwise it\u2019s over a good half hr walk. Got the bus once as well - $6 each. Fishermans Wharf is busy and expensive. They have an additional Fishermans Wharf charge on food, clothes, souvenirs etc. We bought the same souvenirs cheaper in China Town and ate beautiful and cheaper pizza in the Italian area (Tony\u2019s).Paid $99 dollars for 4 of us to get the Ferry under the Golden Gate Bridge and around Alcatraz - definitely worth it. We biked the Bridge as well and I can 100% recommend Basically Free Bikes on Jones Street. Got two adult and two kids bikes for 3 hrs for around $67. Gave me a voucher for the same value to spend in the Sports Basement which we passed on the way to the GG Bridge! I got a pair of Adidas football boots and Vans trainers for the kids so the bikes were basically free!!!So all in all, Villa Florence was a great hotel with great staff. Just watch out for their daily resort fee on top of your booking -$28 per night and also the hotel itself has no parking so we parked privately on O\u2019Farrell Street. This was the handiest for the hotel but costs $42 per day/night."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 18,
        "expertise": 0.002074368310713,
        "user_cities_visited": 146,
        "review_days": 0.88828039430449,
        "helpful_class": 0,
        "review_text": "Hotel was in a nice, convenient location.  Rooms were clean, and staff were overly friendly and  helpful.  Breakfast was good...crowded just as the hours suggested, so take their suggestions if you are in a hurry!  Bellman were nice to hold the luggage while we still toured the city, so that was helpful."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 15,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 18,
        "review_days": 0.358159912376779,
        "helpful_class": 0,
        "review_text": "Do not get trapped by the pictures of the nice rooms! In reality the rooms are tiny. We stayed only one night and it was ok. In addition to the price of the room, they charged 75 dollars as deposit. However, they returned us the deposit only one week later which I find quite annoying and not very professional.Rooms are clean. Location is great."
    },
    {
        "user_review_posted": 73,
        "user_total_helpful_votes": 49,
        "expertise": 0.0031484328120200003,
        "user_cities_visited": 49,
        "review_days": 0.40197152245345,
        "helpful_class": 0,
        "review_text": "We stayed in a 2BR unit at the east end of the main pool. Nice Location as it saves a fair bit of walking just to get to Koval. Little has changed. The furnishings are reasonably comfortable, if a bit dorky, and the kitchens are still well equipped. They now come with a decent serrated knife that doesn't dull on the glass cutting board and a non-stick frypan - big improvements.We had beer and a sandwich the first night at the Goldminer - the on-site restaurant. The service was atrocious, and the chicken pesto sandwich was edible but flavorless. How do you make a flavorless pesto? The bar tender was S- L - O - W. She performed one task at a time and verry slowly at that. She was also a bit rude.The on-site Market is minimal and expensive, but sometimes convenience rules out. The resort no longer runs the grocery shuttle,Conclusion: Condo was nice but I expected more from the onsite restaurant."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 43,
        "expertise": 0.002374910021384,
        "user_cities_visited": 122,
        "review_days": 0.163198247535596,
        "helpful_class": 0,
        "review_text": "We arrived here after a long flight from Manchester that had been delayed for 5 hours, but we received a very nice welcome and the receptionist was extremely helpful and rearranged a show that we should have gone to that night but had to miss because the flight had been delayed. The room was spacious and comfortable and the hotel was in a wonderful location just off the Magnificent Mile, round the corner from the John Hancock Tower and close to most of the main attractions in Chicago. There was a bar just off the reception area where there was live music on the nights we were there and a great atmosphere"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 15,
        "expertise": 0.002690567735254,
        "user_cities_visited": 14,
        "review_days": 0.10295728368017501,
        "helpful_class": 1,
        "review_text": "I just returned from my stay. The staff was courteous and helpful. The rooms have modern, very functional furniture, a comfortable bed and a wonderful shower. All the upgrades have been awesome.   Trains did not bother me at all. I did  read that there will be upgrades regarding the AC system. That was my one peeve, that If I was  in my bed, the air would shut off as if I had left the room.  As a result I got up a lot during the night!  Having said this I will believe that it will be addressed and stay here again.  There is no hotel this close to all DC museums and it is an easy walk to the L'Enfant Plaza Metro station. Parking is also a breeze."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 16,
        "expertise": 0.0018814169757560002,
        "user_cities_visited": 15,
        "review_days": 0.369660460021905,
        "helpful_class": 2,
        "review_text": "This is a nice hotel right off the beach. Great pool and a restaurant Tikis was very very good. We also were able to book tours and things with a ton to choose from with help right there. They are very friendly and helpful."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 50,
        "expertise": 0.006825239198625,
        "user_cities_visited": 45,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "In a town that is so \"PC\" correct, here's one establishment that still allows smokers to light-up in designated rooms. Bless you Hilton for not going the way of Marriot.This is a typical Homewood Suite for room layouts with the separate bedroom and kitchen. A great plus here is the many HD channels on both TV's and the frig has an ice maker. Nice!Parking here is expensive and is valet only so be prepared to dish out the cash. For my stay $38.00/day to park plus 18% tax which equals $44.84 total. Plus tip for valet comes to $50/day.The breakfast and evening meals are chaotic at best. It just was not worth fighting the huge crowds to eat there. There are delivery places that will meet you in the lobby such as Pizzoli\"s Pizza and Peking Express. Good food!Through out my travels I prefer to stay with the Hilton Brand. However being a smoker it is difficult to find smoking rooms anymore. Even Hilton is doing away with the majority of their smoking rooms. I really miss staying at Hilton Garden Inn for those short business trips but the Garden have gone mostly smoke free. I just hope Hilton doesn't become a Marriot."
    },
    {
        "user_review_posted": 165,
        "user_total_helpful_votes": 39,
        "expertise": 0.001037184155356,
        "user_cities_visited": 240,
        "review_days": 0.130339539978094,
        "helpful_class": 0,
        "review_text": "We stayed for three nights. the staff were very amable and trying to help. rooms were OK, clean and well maintained. the shower was not so good, and water came very slow, since we were on two rooms, seems this was not an issue with our room, but a general issue. Beds can be improved but were good enough (queen size). the huge problem with this hotel is that they don't have parking, so if you are coming with a car, be prepared to pay 52 dollars per day for the parking vallet service they have arranged at the hotel.Besides that, you have a very good breakfast service, and a great concierge person there that has a lot of patience to explain exactly how to better see the city."
    },
    {
        "user_review_posted": 128,
        "user_total_helpful_votes": 27,
        "expertise": 0.000913742690058,
        "user_cities_visited": 50,
        "review_days": 0.9638554216867471,
        "helpful_class": 0,
        "review_text": "The rooms were good, clean and you could see that there was a renovation, it was neccessary to renew the bath. You could see that all the other things were renewed. It was near by the strip, the hotel shuttle was good. The staff was nice, only they were slow with solving the problem with the little kitten (3 weeks old) we had found on the parking place. Fortunately there was an american who helped us with solving the problem, later it seems that some one of the frontdesk had taken the little kitten to home. However we find it important that they had to help en to know what to do because we don't know coming from Europe. The WIFI was very bad, and we were astonished that we had to pay Resort fee for pools, wifi and shuttle. We are staying oft in hotels (in the US and other countries), however this was the first time we had to pay for services, that were hardly available. The wifi was very bad, most of the time it does not work there was only one pool, one pool was closed, one pool was in renovation. We had our car (rented) so we used the shuttle only twice. We were also unlucky that the boiler was broken, so we did not had for two days hot water, to shower with cold water is no fun. The noise of the airplanes are terrible, after 5 o'clock in the morning the planes are starting to leave and than afterwards it is everything two minutes. It is a shame that this very nice hotel is located next to the start and landing strip of the airport."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.76670317634173,
        "helpful_class": 0,
        "review_text": "Having lunch at \u2018Urban on 4 \u2018every week day,great variety of healthy option meals, including soups . The staff is super nice, friendly and very professional .Definetely a place to be in your lunch break :)Kinga"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 9,
        "expertise": 0.002074368310713,
        "user_cities_visited": 16,
        "review_days": 0.727820372398685,
        "helpful_class": 0,
        "review_text": "A five star luxurious hotel, with the friendliest staff, comfortable rooms and a bed you don't want to get out of in the morning.  the buffet breakfast had the most delicious, freshfruits, fish, meats cheeses , breads and even handcrafted preserves.In the afternoon they serve delightful wine and hors d' oeuvers.Hidden away in a residential neighborhood it was sad to leave!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 2,
        "expertise": 0.001103387399315,
        "user_cities_visited": 6,
        "review_days": 0.29353778751369103,
        "helpful_class": 0,
        "review_text": "Love the room! Was spacious and have full facilities! Everything was clean and new! Love the hospitality of the staff! Smiley, friendly, efficient! the shuttle to bts was convenient! Only 5-8 mins walk to thong lor bts! 7-11 is just 2 mins walk! Massage is not convenient though! Short distance to cafe nearby!"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 27,
        "expertise": 0.0023629145249500004,
        "user_cities_visited": 38,
        "review_days": 0.7612267250821461,
        "helpful_class": 0,
        "review_text": "On this visit my husband was on crutches so we requested a unit with assistance.  It was great, the staff were very helpful and handled the rental mobility scooter we had organised very easily.  Overall very happy with this resort as it is close enough to the Strip to walk, and also very central whilst still being quiet and relaxed to stay in."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 26,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 34,
        "review_days": 0.079408543263964,
        "helpful_class": 1,
        "review_text": "The location of this Hotel is excellent, with restaurants & a Whole Foods supermarket within 2 blocks. Also the White House , Monuments & museums are also in walking distance but wear good shoes! This Hotel is quirky, lots of red as the name suggests but overall a modern and appealing atmosphere. The 5pm complimentary drinks & nibbles in the lobby is a nice touch & gives you the chance to chat with fellow travellers. We didn't eat at the Hotel as there were nice breakfast cafes etc close by. The staff were friendly & helpful, although there was some initial confusion with regards to whether or not Wifi was included in our room rate, but eventually it was sorted. The mini bar is extensive & beautifully presented but expensive so take car with that. The rooms were spacious & clean with a super comfy bed but the pillows were a little firm. I think this is slightly over priced but it's location is ideal and it is clean & comfortable, so we would definitely stay again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.7458926615553121,
        "helpful_class": 0,
        "review_text": "Lovely room With a great view, great food and service. Even though the room rate was high it really did live up to the bay view experience with breakfast in bed...great comfy beds and pillows and large TV."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 32,
        "expertise": 0.0035886361606320004,
        "user_cities_visited": 19,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "i stayed there 08/09/2015 room 108,,when i went to ck in there was another family that was there, they gave them keys to a room that already had guest in there,,they brush it off,,,i got my room First the locks was so cheap my 4 year old could break in, the shower was slippery, slimy, dirty, flies around the shower bathroom,,,the front desk closes at 12 am, so if you forget your keys, you are outta luck, i ask the clerk if i could ck out at 11 he said ok,,i got back at 1045,, the cleaner too my stuff out the room and cleaned it out,,,"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 63,
        "expertise": 0.0052556084020040006,
        "user_cities_visited": 27,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "I was at a medical conference and the Marriott was the perfect location, just two short blocks from Moscone Center. Corner Room was beautiful, great bed, terrific view.  Breakfast buffet was good (and pricey at $22 or $28).  Warning:   dinners in SF are incredibly expensive!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.169769989047097,
        "helpful_class": 1,
        "review_text": "Bathroom was too small.  One sink is limiting. Food was expensive and poor quality through room service and in restaurant breakfast buffet. Expensive is OK if quality is commensurate. In this case food was inedible. Had visited previously with a great experience. Not the case this time."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 16,
        "expertise": 0.001443230718305,
        "user_cities_visited": 23,
        "review_days": 0.30668127053669203,
        "helpful_class": 0,
        "review_text": "Good location around corner from beach laundry located underneath and around the corner located opposite  a abc store which offered everything  you could need only downside on our last night and one where we had a early rise the people next door decised to party on the balcony so were loud and obnoxious  so not much sleep for us!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 4,
        "review_days": 0.532311062431544,
        "helpful_class": 0,
        "review_text": "The Willard is beautiful and a couple of blocks from the white house, an easy walk to the Washington monument and the Smithsonian and about a 15 minute cab ride to Reagan. The service was outstanding. The beds were some of  the most comfortable I have ever slept in.it is a very old hotel, but impeccably maintained. There are no ventilator fans in the bathrooms. This is an issue when you get out of the shower and your wife wants to put on makeup.The second problem was the coffee maker. I couldn't get it to work. Notice  I didn't say it didn't work, but it was one of these single cup machines with options for espresso or a cup of coffee and I couldn't get it to go.As far as value, this place is a bit of a splurge. It was on the weekend before Labor Day and we paid a little over $200 a night for an upgraded King Bed room compared to the Westin which would have been about $100 a night. I think the history, elegance and location made it well worthwhile. We enjoyed our stay very much and when we go to Washington again to visit family, we will stay here again given the same discounts."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.552573932092004,
        "helpful_class": 0,
        "review_text": "I wasn't expecting the luxury treatment when we arrived at the hotel. But from the moment we pulled up staff was very attentive. We where there for 4 days. And no matter what time of the day it was staff made us feel important. In the mornings, our waiter Micheal(at Filini) made us feel like breakfast was in our own kitchen. And when we left the hotel to enjoy Chicago life, Rebecca at the concierge made sure we understood how to travel around the city which made us feel safe. And last but not least... Charles at the front desk gets employee of the week from me. He solved every problem me and my best friend had. And all the problems were OUR fault. My best friend even lost her note 8, and Charles was able to locate the phone for us. I would definitely recommend this hotel!!! It feels good to stay at a place that feels like your own. Thanks Radisson Blu Staff for a wonderful weekend."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 88,
        "review_days": 0.457831325301204,
        "helpful_class": 0,
        "review_text": "Nice hotel in an decent area of NE DC. Easy to get around. Starbucks with one block and a Harris Teeter next door so lots of convienence. Use Uber or Lyft to get around, cabs outside hotel are a ripoff."
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 68,
        "expertise": 0.004968638335073001,
        "user_cities_visited": 760,
        "review_days": 0.09419496166484101,
        "helpful_class": 0,
        "review_text": "My husband and I spent four nights at The Graham (\"The Gra'm\" as they call it) and I regretted the choice the moment I arrived.  It's in Georgetown, which I love, but it didn't have the key things I wanted in a quality hotel - a nice reception where I can relax, staff that are friendly and accommodating, and a really comfortable bed.The foyer to the hotel has potential, but is over air conditioned to be freezing, has staff everywhere in a room that isn't large so as to be overbearing, and lacks the charm to be a place to relax.  There is no foyer bar.  It was a wasted space, frankly.There was a roof top bar which seemed to attract the older men in suits and mid-30s women in short dresses.  On the Saturday night, a member of staff blocked us using the elevator when returning to our room to allow other women to ascend before us.  I was astonished.  The clientele of the roof top was boisterous and \"wannabe\".  Not our scene.Our bedroom was bare.  There were no wall decorations whatsoever.  The bed was super soft, and the overall feel of the room was one of a cell with semi-nice furnishings.We spent some time sightseeing in downtown DC - Uber cost approx. $10 from The Graham to the Museum of Art, $15 to the Capitol, and $15 to Arlington.For the price of the room per night, stay in downtown DC and enjoy having more nightlife around you.I wish I'd researched the hotel better.  I was impressed by the website, but it was a disappointment I'm sorry to say.  I wouldn't return."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 42,
        "expertise": 0.002537791018426,
        "user_cities_visited": 33,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "This hotel is located close to the Financial district of Dubai. The metro station is close by. The Dubai mall is one stop on the metro. Our room was very clean and spacious. The staff could not be more helpful and are very courteous. There are 4 restaurants in the hotel although we did not try any there was a good choice. We were on a bed and breakfast basis we were spoilt for choice at th buffet. The roof top bar was my favourite the views across the city were amazing at night. Drinks in th bar were expensive however alcohol is expensive all over Dubai. The Roof Top also serves food. The hotel also has a small pool however I was disappointed the pool was closed for 10 days for maintenance we were not advised beforehand which I thought was bad. We were offered transport to other Sheraton hotel but did not take up this offer. The hotel offers a shuttle bus service to Dubai outlet mall and Kite beach. I would certainly go back to this hotel."
    },
    {
        "user_review_posted": 226,
        "user_total_helpful_votes": 35,
        "expertise": 0.0006415270100440001,
        "user_cities_visited": 37,
        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "After a long flight, this was a welcome respite.  Good location to walk to beach and restaurants.  Very friendly service all around.  Very nice room with floor to ceiling windows for great views.  Very quiet which is important in a hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.826944140197152,
        "helpful_class": 0,
        "review_text": "I was impressed by the window shutters, mirrored wall and glass shower doors. My favorite was a clock with math equations for each number. This was a very cool room. The only downside is that there are a few steps from the main entrance, so my bag needed to be lifted manually before I could get to the elevator level."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.6117196056955091,
        "helpful_class": 0,
        "review_text": "Great hotel... excellent customer service, large suites, great wine reception and breakfast. Most importantly... location, location, location.  If you're working on the Hill or visiting CHH is a great option."
    },
    {
        "user_review_posted": 217,
        "user_total_helpful_votes": 60,
        "expertise": 0.0012320311836600002,
        "user_cities_visited": 71,
        "review_days": 0.522453450164293,
        "helpful_class": 0,
        "review_text": "The staff was accommodating and friendly during my entire stay. The view from the 26th floor was wonderful over that part of the city and into the bay. The Stevenson Street parking behind the hotel is a more affordable option than the hotel which is valet only. Note that the street to the underground parking is the immediate left after exiting the reception area. It is easy to miss and if miss will result in a very uninspiring tour of that part of the city trying to get back to the hotel."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 8,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "Decent hotel for business travel.Pros:The staff is friendlyRooms  have refrigeratorsRoom Service in evening was very prompt and friendlyThe window opens enough to let in some fresh air.Not much noise from adjoining roomsCons:The pool is inside and the area is pretty stuffy.  You need a key to use the bathroom by the pool.Parking is pricey but local parking isn't much cheaper and a whole lot less safe.No room service in am - have to go to lobby to Starbucks which gets a lot of street traffic."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "Bottom line\u2026.this is a special hotel on a world scale and the very best that NYC has to offer a discerning traveler.  The property is a perfect example of a hotel done right and is a complete delight to experience, beginning with quality construction and d\u00e9cor in every aspect, plus an environment that pleases the senses from all angles, and is so comfortable and welcoming as to be measured \u201ca ten on the ten scale\u201d.  The amenities are simply superb, from the well-used honour bar to the +100 Mbps room internet to that marvellous grandfather clock in the lobby, and \u201cthe OMG showers\u201d!  The rooms are completely suitable in all respects and especially so when compared to competing choices.  The kitchen produces a very respectable product in all regards\u2026\u201call the basics done very well\u201d and it is a rare and valuable thing to experience in the course of leisure travel.  All that said, it is the human element that rockets The Whitby to the top.  An exceptional team in all roles, with a visible engagement and commitment to guest satisfaction and simply a joy to experience."
    },
    {
        "user_review_posted": 267,
        "user_total_helpful_votes": 63,
        "expertise": 0.00103520053756,
        "user_cities_visited": 74,
        "review_days": 0.6380065717415111,
        "helpful_class": 0,
        "review_text": "The location is an advantage, near UIC, train, and many other downtown attractions. Although there's an in-house cafe, there are several alternatives within walking distance. Valet (only) parking available, $35/night. My weeknight stay was peaceful, but on Friday night I found the guests were noisy, with plenty of slamming doors and loud voices until 2 am. Thoughtfully, the hotel provides 2 pair of ear plugs. Security is enhanced by the elevator equipped with a card reader. Although the cost of my stay was \"reduced\" with a group rate, I found rooms were available at a lower price online. Rooms were equipped with fridge and Keurig, clean, and in good repair."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 10,
        "expertise": 0.000901099709441,
        "user_cities_visited": 30,
        "review_days": 0.47371303395399705,
        "helpful_class": 1,
        "review_text": "Nice hotel with decent rooms and casino.  The pool is not in a good location near the garage/street.  Service at front desk is good and overall, this is a very nice hotel for downtown.  Close to everything."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.40306681270536604,
        "helpful_class": 0,
        "review_text": "We're staying here for 4 nights, and our experience here is unacceptable. The staffs are a bit rude and racist, we have to call housekeeping 2x for towels and we still dont get the towels we asked for. The lady in the reception for breakfast is really grumpy and is quite rude to guests. There was a cockroach in one of our rooms, we complained to the assistant front office manager and it seems she doesnt care at all, not even a sorry was said , we have a video of the roach in our room.The air conditioning was not that good either."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.018072289156626002,
        "helpful_class": 2,
        "review_text": "Very very clean! Beds are comfortable, linens changed each day.  motel is convenient to everything (bus right outside) 2 blocks from the Wharf and located in North Beach. (Also, a Walgreen's is a block away!)  Very safe neighborhood. Most of all, the staff; Chris, Oscar, et all, just terrific!    As a native visiting home again, I was impressed with this motel.  Would stay there again in a NY minute :) you will be very happy!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 138,
        "review_days": 0.24698795180722802,
        "helpful_class": 1,
        "review_text": "Stayed here many times as well as quite a few other similarly priced hotels in Bangkok, but I keep coming back. Was here last in May 2015 and booked again for Nov 2016, because the quality is always good with a professional service.I would suggest the Landmark is not quite a 5* hotel, but it is not far off. providing the standard international hotel experience, but at a reasonable price.It is in a good location for getting about Bangkok, helped by the Sky Train just outside the door, but this does not help the view though.Whilst I have stayed many times, I have only visited the restaurants a few times, largely because of the wealth of choices around the hotel.One element I do rate highly is the coffee shop, a great place to sit and have a coffee and watch Bangkok life."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 18,
        "expertise": 0.00270863809961,
        "user_cities_visited": 104,
        "review_days": 0.010952902519167002,
        "helpful_class": 1,
        "review_text": "The Majestic is a perplexing property.  Undergoing renovations of the lobby area, which took me by surprise on my entry. The front desk was a little shaky as I could not get them to understand that I had other people coming the next day.  Once that was settled the Majestic became service wise a 5 star hotel.  It is in a vey nice neighborhood 20 minute stroll to Union Square.The room itself was spacious and the room I had a a 4 window bay.  The bathroom was large with a very deep bathtub shower.  The plastic covering was bothersome.With a little and I mean a minimum room upgrade The Majestic would be one of the most interesting hotels in San Francisco.  I hope they continue the upgrades to the room.By the way the hotel is supposedly haunted."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.306133625410733,
        "helpful_class": 1,
        "review_text": "Room was large, bathroom was ok, plenty of counter space.   Ac was ice cold.   Only setback was view from room was backside but i guess thats for people that want peace and quiet from fremont so that was fine.  No pool , gym or anything.  You can use pool at binions if youwant.  No resort fees which makes all that ok.   Id rather pay 45 a night for room with no resort fees than 20 a night for a room with 25 dollar resort fees that offer nothing just out of pure principles...."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.6582694414019711,
        "helpful_class": 2,
        "review_text": "I booked this hotel a couple months ago. When I arrived at front desk to check in, I was told \"Sorry, we are fully booked, we have to send you to a different hotel for a night\". I was shocked by this..I told her that I had a reservation, she said \"Yes I understand, but we don't have rooms for you\". This is the worst customer service I've ever had with any hotel - I didn't get any call/text/email ahead of time. I will never come back to this hotel again, and I will leave this feedback for my company travel agent to remove it from \"preferred\" list because they don't deserve it at all."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 15,
        "expertise": 0.001375856532616,
        "user_cities_visited": 26,
        "review_days": 0.6593647316538881,
        "helpful_class": 0,
        "review_text": "Lovely stay at this historic and beautiful hotel.  Our room was excellent, and the bed was especially comfortable.  Food at both of their restaurants was outstanding.  Dominique was very gracious at the front desk and when she found we were celebrating our 40th anniversary (we married at The Drake), she sent us a gorgeous chocolate cake to help us celebrate."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.378970427163198,
        "helpful_class": 1,
        "review_text": "Near everything.Definately recommend this hotel to anyone looking to stay in New York. centrally located. Great resturants nearby. 1 block from empire state. 10mins walk from times square. 25mins from central park. Or you can get a taxi no problem (we used uber)Service great.most comfortable beds ever slept in.newly renovated.would definitely return."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 51,
        "review_days": 0.24808324205914503,
        "helpful_class": 0,
        "review_text": "Price was very reasonable considering the location - you are right in the middle of the strip so you can walk up and down to other hotels and shops very easily. Great food and drink options were just outside -  my favourite was the ben and jerrys right outside the exit hehe!The room was clean and the walls seemed sound proofed as we couldnt hear the hustle and bustle of the casinos and parties on the strip. The only issues with the room were in the bathroom, the plug kept dropping in the bathtub/shower so it wouldnt drain fast enough and you would end up standing in a pool of water. Also it sounded like there was a fan but it didnt seem to work well as it would get a bit stuffy inside.I would stay here again!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6056955093099671,
        "helpful_class": 1,
        "review_text": "I rarely write reviews but here it is. I am not picky when it comes to hotels as long as it's clean and has no pests I\u2019m ok. At first glance this hotel was great, chic and a great price for where we were trying to be for the weekend. However when we got into the room it was 50 degrees! We had to use our key to turn on the heat, so I\u2019m like no problem the room should heat up soon....nope. It slowly heated up to 60, as we were shivering, we decided to call the front desk and see if it could be fixed. Maintenance guy comes to our room looks around for 2 sec and brings us a space heater like this happens all the time. Still I\u2019m like ok, its cold out, maybe it just takes long to heat up a room.(Room: Subpar, my boyfriend found a clothes tag in one the brochures, weird bath mat in the tub, the kind you have in your home, I was scared to lift it up. Outdated a little but they tried to modernize it. Ice is found on all odd level floors. Valet tried to get us to move from free street parking to valet for $40, told us we would get a ticket, when the sign clearly said we wouldn't...not happening. Left the next day with no parking ticket)We go out for the night come back, still not at the temperature we set it for. It's late so we got to sleep wake up, as we are watching TV, power goes out! I don't know if it was because of the space heater or what, I think the power went out in a few rooms as a baby started screaming on que from the next room. Call the front desk they say \"oh someone else just called as well\", maintenance comes up looks around doesn't know where the circuit breaker is, then leaves, I guess he finds it eventually and power comes back on after an hour. As we check out I told the front desk about my stay asking for some kind of discount or compensation...hell I would settled for free breakfast, but no, he said...\"but the lights turned back on right\", \"did you ask for a room change for the heat, I can't help you\"...I thought all their rooms were cold, I didn't know that was standard \"I hate this room protocol\", like I said I don't complain much. I asked to speak to a manager, Steve was his name, he wasn't available but I was assured by the front desk reception Landon or Landis that I was going to get a call from him and I wouldn't be charged until I spoke with Steve. Well, it's been 5 days and I still haven't spoken to Steve (if there is a Steve), called him 2x and left 2 voice messages, but my card was charged the day after my stay. Never again will I stay here and I will never recommend to anyone."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.6319824753559691,
        "helpful_class": 2,
        "review_text": "The hotel is in a brilliant location, the  facilities are excellent and the staff wonderful. However, be aware...We stayed at the hotel from the 15/2/18 until 18/2/18On arrival the hotel took a 1000Bht deposit. They stated that this would be repaid within 7 days of departure..We had no extras!This deposit has not yet been returned."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 30,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 13,
        "review_days": 0.23165388828039402,
        "helpful_class": 1,
        "review_text": "The Omni was very nice and had an ideal location for our San Francisco vacation. The room was very nice and the staff were excellent. There is one caveat I would add however. The Omni is in the business district so many of the restaurants in the area cater to the business traveler NOT the tourists and it seems to me they price things as if everyone is on expenses. For example Bob's Steak and Chop House which is in The Omni wanted $21 USD for an omelette....REALLY!!! We are Canadians so we would have to add another 30% to that in Canadian funds. I would add however that we did have dinner at Bob's and while still pricey we didn't find it outrageously so and it was an excellent meal. Happily The Omni is within an easy walk of The Embarcadero, Chinatown, Knob Hill, Union Square, and Market Street which is why we chose it. We were able to find excellent more reasonably priced food options with a short walk. Overall our week at The Omni was excellent and we would certainly recommend it."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 11,
        "expertise": 0.0014154884065500002,
        "user_cities_visited": 18,
        "review_days": 0.6922234392113911,
        "helpful_class": 0,
        "review_text": "We were looking to getaway for a quick overnight to SF. We stayed at the Marquis Marriott. The hotel was very nice and clean. We paid for the city view room, i would probably save the money on that. All you really see are roof tops. Not worth the extra money. The hotel is centrally located, there are restaurants, stores and even a movie theater across the street. It is pretty expensive but nice. I\u2019d probably stay again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 11,
        "review_days": 0.39156626506024,
        "helpful_class": 1,
        "review_text": "We have stayed at the Fremont hotel and casino for several years.  2 or 3 times per year.  It has always been a great experience everyone from the folks in housekeeping to the pit bosses are extremely friendly and helpful.   We would not stay anywhere else.  LOVE the Fremont"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 19,
        "expertise": 0.0013309610504240001,
        "user_cities_visited": 27,
        "review_days": 0.7322015334063521,
        "helpful_class": 0,
        "review_text": "Nahid made sure we had a wonderful 7th floor room facing the bay. She was so helpful with everything we needed and was very gracious and helpful. She is superb ambassador for this boutique hotel. The location is superb for the shops at ferry building as well as AT&T park If you want to catch your favorite team beating the Giants. Also transportation is right at your doorstep with muni trains that can take you on 10 minute ride to fisherman's wharf. Also the California cable car is right up the street. We will be coming back here often"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "It is a very comfortable place. It has good restaurants, good shows, nice sports betting and very nice rooms.the people that work there are very nice and helpful. Very good location with a lot going on. I have been going there 2 times a year for as long as it has been the D."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 27,
        "expertise": 0.000769409065697,
        "user_cities_visited": 397,
        "review_days": 0.5465498357064621,
        "helpful_class": 0,
        "review_text": "It is a risk when one has high expectations -- as I did with Hotel Nobu -- that it is difficult to live to them.  Nobu has a great location.  It is wonderful to walk right off the casino floor into a quiet retreat.  Unfortunately, the rest is pretty standard (especially for the hype and cost).  The service is just okay (they mischarged us for room service never delivered, took some of our cleaning to another person's room, burdened us with malfunctioning elevators that consumed too much of our precious vacation time, and gave us a room \"with a view\" that was blocked by a column.  They could do it so much better.  It was an example of a hotel resting on a reputation instead of building one.  To be clear, it was not terrible.  The rooms were clean and the staff generally polite. But for the money, I'd try something else."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 7,
        "expertise": 0.008385744234800001,
        "user_cities_visited": 64,
        "review_days": 0.343373493975903,
        "helpful_class": 2,
        "review_text": "Worse hotel I've ever stayed at! NOTHING on the web page is correct for this hotel. Here is a list of things...- NO FREE water bottles- NO cable (antenna with 3 channels, 2 in spanish)- Air conditioning, but NO thermostat! One temperature for the whole building - FREEZING!!!- NO Hair dryer- NO Iron/ironing board- Refrigerator with ROACHES- In-room safe DIDN'T WORK- WiFi was minimal if at all- Beach towels and chairs was nasty- Shuttle was NOT FREE- \"coffee shop/cafe\" was a nasty old vending machine style with powdered creamer- 24 front desk staff...when they weren't out for lunch... I waited 25 minutes to check in because they stepped out to get something to eat leaving the front desk UNMANNED. Anyone could have walked in and roamed the hotel.- DON'T believe the pictures on the site either. My room was white everything, no color, nothing on the walls but a 19 inch TV.- Bums sleeping right outside the hotel- FREE breakfast, literally a five foot counter in a closet - yes in a closet - that only had enough food for maybe 12 people...I was never lucky enough to get any.- NO parking for 5 BLOCKS! And when you do find it, be ready to pay $30/day- The beach is right down the path but it's a part of the beach that NO BODY goes to.- There is NOTHING around this hotel to do at ALL.- Be prepared to stay up late and wake up early cause the walls and windows are paper thin."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.531215772179627,
        "helpful_class": 0,
        "review_text": "The hotel was very clean and cozy just for the one night we were there. There was no mini fridge in the room but if u are jus staying the night it's not bed. I was really impressed on how clean the bathroom was. The beds were very cozy and it's located right in the center of the center and was close to everything. The hotel staff was pleasant as well."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 32,
        "expertise": 0.004328431140744,
        "user_cities_visited": 291,
        "review_days": 0.22617743702081003,
        "helpful_class": 0,
        "review_text": "Right on the end of busy Jefferson Street, surrounded by gift shops, bars, restaurants and very handy for the cable car to Union Square ($7) and two blocks from Jones St. where the F line street car terminates ($2.25). Hyde Street pier just across the road and hotel within easy walking distance of pier 39 (10 mins).Rooms large and clean, in-room safe, tv , iron, coffee making, easily controllable air con, etc.Very nice place to stay right in the heart of the action.PS. The only pet- friendly hotel in town, but does not distract from the cleanliness or charm of the hotel."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 42,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 69,
        "review_days": 0.187842278203723,
        "helpful_class": 1,
        "review_text": "The moment you enter the Royal Hawaiian, the noise level of Waikiki drops away, kept out by the pink walls and green gardens surrounding this property. I can't deny that the Royal Hawaiian felt different from the nearby bustling Sheraton Waikiki and other hotels on the beach, it's certainly old school, and the unique look of the 'pink palace' will provide plenty of photo opportunities.With that said, this is a hotel where you are definitely paying for the history and name recognition. I stayed in both a suite and a standard room, and neither jumped out as being particularly high end. The bathroom has marble, yes, and the decor is classic, but the rooms are somewhat dated, and the standard rooms are rather small (with a particularly small bathroom). The suite was extremely spacious, but felt almost empty in some places, and has the same old decor as the standard rooms.On the couple of days I stayed, I noticed that the front desk felt somewhat short staffed, and it could take a bit to get checked in or checked out. The resort fee covers parking and wi-fi and several other less consequential things but I don't think it's fair for it to be higher than the nearby Sheraton Waikiki which offer roughly the same type of benefits.Is soaking in the old school Hawaiian luxury and living in an iconic Waikiki hotel worth the premium you pay? You'll have to decide that yourself! With holiday inns sometimes going for over $200 a night on Waikiki though, it might be worth the extra splurge for a night just to say you've stayed here.The hotel has its own beach with pink umbrellas and gives a gift of delicious Royal Hawaiian banana bread when you check in."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 16,
        "expertise": 0.0011226528935890001,
        "user_cities_visited": 154,
        "review_days": 0.287513691128148,
        "helpful_class": 0,
        "review_text": "This hotel was old but authentic and the location was perfect for exploring San Francisco. It was right near Union Square and there are many places to eat, shop and drink there. It is clean and supplies are restocked so we were very well looked after."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 36,
        "expertise": 0.001970334641635,
        "user_cities_visited": 58,
        "review_days": 0.031763417305585004,
        "helpful_class": 0,
        "review_text": "What a lovely surprise the Silver Cloud was.   Trying to get a fix on Seattle, this was the 2nd hotel in the same trip.   This was everything a five star hotel should be, but stripped down to the essentials.  Free internet, real cream in the room, lovely toiletries and a vast continental breakfast (paying extra though).   i say stripped down because there weren't many people.   you need ANYTHING you call the lobby, and they make it happen.   But the soft, wrapped in a blanket feeling you usually get wasn't here.   And that was ok because it was half the price and that is pretty cool.   I would go here again as long as the Seahawks weren't at home."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.07119386637458901,
        "helpful_class": 0,
        "review_text": "The room was spacious, clean and the beds were comfortable.The pool and hot tub the perfect temp. Breakfast buffet contained less than others, and was more than I would have like to spend. The TV reception was spotty at times."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 14,
        "expertise": 0.016881827209533,
        "user_cities_visited": 5,
        "review_days": 0.9348302300109521,
        "helpful_class": 0,
        "review_text": "Centre Point Hotel Pratunam is at the central of Bangkok, the location is convenient. We booked the family connecting room for seven of us, the room is clean and The hotel staffs are friendly. We really enjoyed our stay here!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.07995618838992301,
        "helpful_class": 1,
        "review_text": "Stayed three nights OK but a bit ordinary, dull reception area. No life . Executive types were going around suggesting improvements which were needed to bring up to Hilton standards. My suggestion pay a little more and stay at Hilton Hawaiin Village. Much more fun for families and seniors, which we are."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.9698795180722891,
        "helpful_class": 0,
        "review_text": "Just had a great family weekend at the Marriott Grand Chateau. It was fabulous!!!  I would highly recommend!!  Been a Marriott Gold Elite Member for a long time and this has now become one of my favorite properties!We had a 2 bedroom villa which had living room, full kitchen, etc. The 2 bedrooms were nice and spacious.  The Concierge (May) was very helpful with recommendations and got us fabulous tickets for Le Reve our first night.  Great show!  Can\u2019t say enough great things about our stay.....it was Outstanding!!!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 10,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "I travel to Vegas a fair amount for work, and most of my business is in the Summerlin area.Not only is the location ideal for me, but this hotel blows away the strip properties on value.Luxurious rooms, top notch service, great restaurants for any budget, and even outstanding room service that arrives quickly and is high quality.Highly recommend!"
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 94,
        "expertise": 0.003757127602077,
        "user_cities_visited": 114,
        "review_days": 0.228915662650602,
        "helpful_class": 0,
        "review_text": "I stayed here for a few nights and found it very convenient as a base to see the city. The room was nice and I had no issues with it. However, my bag was delayed in transit and I asked the reception to notify me when it arrived, having been told by the airport that it should arrive that evening. By morning I went down to ask if there was any sign of it yet and it turned out that they had had it overnight but since the staff member who I talked to hadn't taken down any of the details they hadn't known which room to bring it to (the room was under my friend's name). I wasn't very impressed by the service, but in terms of location this was a good hotel."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 24,
        "expertise": 0.001260457840865,
        "user_cities_visited": 62,
        "review_days": 0.31161007667031704,
        "helpful_class": 0,
        "review_text": "Nice hotel with comfortable rooms and a decent breakfast buffet.  Would suit many types of travellers.   Great location just a short walk from shops, restaurants, Terminal 21, local massage places, nail salons and the Asok BTS Skytrain and MTR underground."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 33,
        "expertise": 0.022777068457306003,
        "user_cities_visited": 18,
        "review_days": 0.13143483023001,
        "helpful_class": 0,
        "review_text": "Had a great stay with the family. We arrived earlier then expected and were disappointed our room wasn't ready, but hadn't been guaranteed an early check-in so oh well. Room ended up being ready in time, and was nice. Great gym. Small pool good for a dip in the August DC mugginess. Best service came after checkout - we realized we had left some of our hanging clothes in the closet when we were halfway to New York on Amtrak. Quick call back to hotel and within an hour our clothes were cheerfully located and being packed and FedEx'ed to our next location in NYC. Doesn't seem like much, but we know that it doesn't always happen like that. All in all made us happy about our stay, and we'll be back next time we're in DC."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.721796276013143,
        "helpful_class": 0,
        "review_text": "Great property and location.  Newly remodeled rooms are really nice as is the newer facilities like fitness room and outdoor gathering areas.  Staff if very friendly and helpful at every turn.  Location can't be beat!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005369818676670001,
        "user_cities_visited": 7,
        "review_days": 0.542716319824753,
        "helpful_class": 0,
        "review_text": "This is my go-to hotel in San Francisco. It's walking distance to almost everything, the rooms are clean and comfortable and the staff is always smiling and friendly.  It's in a safe (in regards to SF as a whole) area.  Right at the bottom of lower Nob Hill and a hop, skip and jump to Union Square.  The only reason I give it 4 out 5 stars is because...come on Marriott, wifi should be free at $350+ a night and $60 a day for valet is crazy even for car-unfriendly SF."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.062979189485213,
        "helpful_class": 0,
        "review_text": "Hotels are not home, but at Hotel St. Augustine, my husband and I felt like we were staying with family.  From our arrival right up to the very minute we left, we felt like the staff knew us. James was not only accommodating, but entertaining and very helpful.  He told us where to go for great dining, entertainment, shopping and beach time.  Our room was like an upscale ship suite.  It was clean, spacious and the shower was what everyone dreams of having at home.  He and other staff made themselves available every time we walked in or out.  In fact, the staff even asked us if we wanted to join them for their well-deserved lunch/time. Gave me the feeling of preparing to leave your parents' house and Mom asks if you would like to sit and eat before you leave.   They don't give you the \"pack, pay and leave. Only negative was the loud AC.  But that is not the staff's fault.  Maintenance should encourage its improvement.   We have already recommended it to friends and family----and we are not even home yet.  Can't wait to visit South Beach again.  Just hope that James is there!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 24,
        "expertise": 0.003420500937879,
        "user_cities_visited": 47,
        "review_days": 0.28203723986856505,
        "helpful_class": 1,
        "review_text": "Stayed for 3 nights, 4 days. Place is kid-friendly.  Only a block from the Strip.  No parking fees. Complimentary valet parking only.Check-in/out process was a breeze. \"Marketplace\" has a variety of baked goods to choose from, and their gelato selection is good as well.Lots of activites for families offered, but we weren't able to participate due to time.Room big enough for us, a family of three. I will definitely book this place again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.275465498357064,
        "helpful_class": 1,
        "review_text": "Everything about this hotel is very good like location, ambience, transportation, cleanness, food, facilities, decent room sizes, view from the hotel etc. Etc., and the best part is get luxury in the lowest price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7612267250821461,
        "helpful_class": 0,
        "review_text": "I had the misfortune to stay here for a conference. First they overbooked my room downgraded me to a second floor double room. They promised me a daily credit for my inconvenience but when it was time to check out, the manager reneg on the credit that the person who checked me in told me. When I complained he told me that I was one person so a double bed is just as good as a king bed. Needless to say this was very disappointing and quite condescending. I added a star for the upper management who tried to make the situation right once I escalated the complaint but based on my experience with the in hotel staff, I doubt I\u2019d voluntarily come back to this hotel."
    },
    {
        "user_review_posted": 195,
        "user_total_helpful_votes": 65,
        "expertise": 0.001507962779065,
        "user_cities_visited": 45,
        "review_days": 0.21029572836801702,
        "helpful_class": 0,
        "review_text": "Although there was a lot of construction going on at the resort, this is by far one of the best places to stay for a family.  The resort is a compound of shops, pools, restaurants and rooms that are within walking distance to the main shopping areas in Waikiki.  The food is good, there are major restaurants within steps of your room and the spa/fitness center is first class.  We like to stay here because our kids are older now and they can walk into the town or take a quick UBER to the University area for nightlife.  I like the beach walk to the shops - when counting steps daily it helps to be able to walk for coffee, upscale shops (NOT CHEAP), and fun eateries.  Other resorts on the beach are nice but I like the Hilton compound, as I call it, because there are so many pools and the nice lagoon to choose from."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 8,
        "expertise": 0.005438123610914,
        "user_cities_visited": 3,
        "review_days": 0.8083242059145671,
        "helpful_class": 0,
        "review_text": "Great little hotel. Dated, but extrememy clean.  Rooms are very small. Hotel was Columbia University dormitory rooms.  OK for a couple or to 2 people. No resort fee$140 per night plus tax.very basic, sleep and leave. Ac, airconditioning. We stayed in a suite with a small bathroom shared.  It worked for us 4 sisters. 2 blocks from subway ..hotel on the upper Westside,one block from Zabars.very safe neighborhood wrh stores, bars and restaurant"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 9,
        "expertise": 0.001174783054565,
        "user_cities_visited": 13,
        "review_days": 0.6292442497261771,
        "helpful_class": 0,
        "review_text": "This is a smallish hotel, close to the Powell St. station and the Moscone Convention Center.  The restaurant has been recently renovated and my husband paid $12 for breakfast there three times.  He enjoyed it very much, although we did not eat here for dinner.  I had heard that the hotel was noisy, so I asked for an inner room, which we received on the third floor.  Very quiet.  The bathroom has a separate door and alcove within it, so it is like having another small room, where one person does not disturb the person sleeping.  They provided a refrigerator for us, although it is not standard.  The temperature is easily controlled.  Very lovely bed, pillows and blankets. There is free hot water and coffee in the lobby all the time.  The staff were very cordial and let us keep our luggage there safely on our last day.    I will definitely stay there again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9501642935377871,
        "helpful_class": 0,
        "review_text": "I will be returning to this hotel time and time again. It is excellent value with a kind heart! They did all they could to make our stay perfect. Matthew on reception was so thoughtful and made it feel like home ."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 20,
        "expertise": 0.001756932243526,
        "user_cities_visited": 90,
        "review_days": 0.16538882803943,
        "helpful_class": 1,
        "review_text": "I'll start with the positives: The location is great. You're an easy walk from union station, capitol hill and a 20 minute walk from the convention center. The staff was very friendly. And that's about all I have nice to say.I had a 2 night stay for a conference. The first frustration was the lack of a full size cafe. There's a mini Starbucks in the gift shop, and that's about it. I don't even like starbucks, but when I'm on the road, I've come to expect it. And when I can't get either of the two drinks I would want at a \"4 star\" hotel, I'm inclined to be irritated. That brings me to the next point of the sad hotel \"restaurant\". It's more like an open dining room just off the check-in lobby, where they bring you room service food from an unseen kitchen. For obvious reasons, I skipped eating there, and dined at Art & Soul across the street instead.Then there was the room. I got the standard, so I wasn't expecting anything fancy. The room was clean, the bed was comfortable enough, but the temperature control was ridiculous. I kept feeling a draft in the room, so I turned the heat on. But what could only be described as just barely warm-ish air blew from the vent. I waited a few minutes and still no improvement. So I cranked up the thermostat to 83 hoping to get a quick burst of heat to take the chill off the room. No luck, the temperature of the air blowing out of the vents barely got warmer. I called the concierge to inform them of the problem. A maintenance engineer called about 20 minutes later, to tell me that I would basically have to wait for the heat to heat up. I left for dinner with the heat on about 74 and when I returned a few hours later, the room was warm, thankfully.As far as the amenities to the room, it was hit and miss. There was free wifi, and an ipod dock that was adjustable for varying ipod sizes. There was just about every electronic port and plug-in you could imagine or ever need. But all those plug-ins don't make up for the fact that there was no fridge, no microwave, no full sized ironing board, and I don't even recall seeing an ice bucket. I think there was a coffee maker in the cabinet with the safe, but I can't really remember. TV channels options sucked--No Travel Channel, TLC or TBS, but at least there was HGTV.The bathroom was clean, and I usually avail myself of the bathtub in hotels because I only have a standing shower at home. But the tub there did not inspire my confidence to do so. It wasn't dirty at all, to be clear, but I took one look at it and just wasn't feeling it for a soak. The shower was disappointing. Weak water pressure, and the water got just hot enough to be comfortable, but that was with the it all the way up.My last irritation, I'll admit is petty, but the elevators lacked a \"door close\" button, so you had to stand there and wait for the doors to close. Just no.I  expected significantly more from the Hyatt Regency of Capitol Hill. If you're going to pay DC prices for a hotel, pay them elsewhere and get your money's worth."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.661555312157721,
        "helpful_class": 0,
        "review_text": "We just returned from a great stay at the Waikiki Beach Marriott.  This was not our first visit and it will not be our last.  The property is lovely (pleasant open-air spaces and lovely pools) and sits in a great location to access all of the fun of Waikiki.  We stayed for 11 nights in Room #1512 (we checked out on Friday, 4/20).  I wasn't given a comment card or sent an e-mail for feedback so I thought that I would use TripAdvisor to share my praise.  The woman who checked us in upon arrival (I am sorry that I cannot remember her name) could not have been friendlier or more accommodating.  It was the perfect way to start our holiday.  I also want to mention our lovely housekeeper, Silvia.  Each time I encountered her, she was smiling and genuinely friendly.  She was very accommodating of our timing and did a fantastic job keeping our room clean and tidy.  I hope that you share our appreciation with her.  We will absolutely be looking forward to our next visit!"
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 64,
        "expertise": 0.0037256352310230004,
        "user_cities_visited": 297,
        "review_days": 0.13855421686746902,
        "helpful_class": 0,
        "review_text": "not accustomed to Honolulu, we had some problems finding a hotel at a reasonable price...after long search we found the Equus and did not regret our choice. The hotel is nicely located, at walking distance from/to Waikiki, the staff is friendly and very human...the room (on the highest storey) was large enough with a wet bar, well equipped ... some less positive point is probably the fact that it needs a few adjustments to be at present standards but nothing repealing... we were not advised if breakfast was available or not hence we went out for it... not a big fuss but why not inform the guests ?"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
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        "review_days": 0.105695509309967,
        "helpful_class": 0,
        "review_text": "This was a great place to stay with an overnight layover in Chicago. Quick to get to from airport and very quiet even though airplanes were flying in and out all night. We were on the 7th floor and the carpet and bathroom were dirty and dark and creeped us out. In the morning the desk just said go across the street but one of the housemaids showed us the way! Wouldn't stay here unless we needed a place for 8 hour lay over. Not the usual Hilton."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 5,
        "review_days": 0.176889375684556,
        "helpful_class": 2,
        "review_text": "The hotel is nice and we were greeted promptly.  The trip was fine until the end when the valet pulled up our 1 month old car with 2,000 miles on it wrecked!  The damage was $2900.  They were not going to tell us until the couple we were traveling with got into the passenger side and noticed the damage.  The manager on duty that day stated \"this never happens\" and had the attitude we drove it there that way, which is not the case.  The most disappointing part is when we contacted the general manager the next Monday, he did not have the courtesy to respond at all.  The valet company rents space from the hotel but it is clear the hotel does not care about the services they charge $60/night for.  Our insurance company is currently dealing with the valet company to get the claim paid back to us as we needed the car fixed.  Very disappointing from the service of the management of the hotel, they need to hold their vendors responsible for such accidents.   This was not a budget stay and I expect better things for a place like this."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 15,
        "expertise": 0.005091344713986001,
        "user_cities_visited": 116,
        "review_days": 0.5766703176341731,
        "helpful_class": 0,
        "review_text": "Stayed at the Ritz with a few friends during the Marine Corps Marathon this year and had a wonderful experience.  The room was spacious and stylish; service was friendly and impeccable; the food in the lounge area was fantastic.  The only slightly surprising element was the restaurant adjacent to the hotel -- it was not the high caliber establishment I have come to expect from the Ritz.  The service was decent but the quality of food did not impress.  Guests also use the gym facilities at Equinox next door which is an added benefit given Equinox's range of equipment and services available likely exceed what is offered in many/most hotels.  Overall, I would highly recommend the Ritz and my friends and I intend to return to the hotel for next year's marathon!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 19,
        "expertise": 0.0033060755779500003,
        "user_cities_visited": 55,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "Boutique hotel located adjacent to beach on Collins st. If you like a twist on deco with a spacious room and a wow factor this hotel offers just that. We had the smallest room in the hotel facing a busy and noisy back street. Not great. So make sure you choose your room. Breakfast was included. Unimpressive. Happy hour generous as was the concierge facility. Dion is a whizz and very helpful and knowledgable. If you like a boutique experience that is affordable and friendly this is an option"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 14,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 5,
        "review_days": 0.7059145673603501,
        "helpful_class": 1,
        "review_text": "My father n law is a 90 year old man and has been coming to the four queens hotel for years and has always had good experience.... he is faithful to stay here because a sweet lady named Lori at guest reception.  Our flight was delayed several hours and I went to ask for a later check out, even if it was just an hour...(I understand you are sold out) but you can\u2019t give us an extra hour without charging $96.00... so sad....  Lori is the best thing about the four queens and when she is on vacation she takes the customer service and charm of this DT hotel with her.  Wow so sad....."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.842825848849945,
        "helpful_class": 1,
        "review_text": "After the retoration the room was vera good. I do not like that many trees were cut out. The continous construction work was a litle bit noise night time. The half board was excellent, the food qualty and diversity ok."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.6046002190580501,
        "helpful_class": 1,
        "review_text": "When we arrived at the hotel we were early for check-in.  We were greeted warmly and our bags were quickly put away so we could start to explore the city.After a close walk through the square and china town we returned and were brought to our room.  We also were given a complimentary glass of champagne.Happy hour was great where we could have a glass of wine or two and enjoy some cheese before we headed out for the evening.Lots of suggestions on places to go were provided by the front desk.The room was spacious and clean.  The location perfect.We would definitely recommend and return."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 28,
        "expertise": 0.003126264298061,
        "user_cities_visited": 78,
        "review_days": 0.297371303395399,
        "helpful_class": 2,
        "review_text": "I booked this hotel as a package with JetBlue. I was not sure about this hotel since I rarely stayed at boutique type hotel. I read a lot of review about this hotel and I was still not sure.The hotel location is very central making it easy to walk around the city. Powel BART station is like 5 minutes away. When we arrived, check in was so easy and smooth. Room was nice and quiet. No view but just office building across which is not a problem for me at all. I traveled to SF so many times and if you want a view, you'll need to stay at the hotel right by union square, near embarcadero or fisherman wharf. So, bed was comfortable and bathroom was in descent size, not too small just like some reviewer mentioned in here. Water pressure in the bathroom is awesome and love the Molton Brown bath amenities.I'd like to thank Sarah, Jackie and Michael at the front desk,  they're very friendly and professional.I definitely recommend this hotel to future SF travelers."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.914567360350492,
        "helpful_class": 0,
        "review_text": "Should be an automatic room discount if no other room is available and current room smells like smoke. Other than that, beautiful property and location. Was able to take the train to see Hamilton. Easy and simple directions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7048192771084331,
        "helpful_class": 0,
        "review_text": "Wonderful staff with exceptional service\u2014from the valet, to the front desk clerk & concierge, to Jossy, the pool attendant. All were friendly and accommodating. I would definitely recommend this hotel. Exceptional service and great value."
    },
    {
        "user_review_posted": 1067,
        "user_total_helpful_votes": 548,
        "expertise": 0.002383089279965,
        "user_cities_visited": 642,
        "review_days": 0.730558598028477,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for three nights ahead of a cruise holiday, it was all part of a package deal along with the cruise. This is not our usual style of hotel, as we normally stay towards the 'budget' end of the market, so the Outrigger Reef was a real treat, a little piece of luxury.That luxury started on check-in as we were invited to sit at the desk and freshen up with scented flannels and a glass of tropical juice each. We were allocated our room and shortly afterwards the bellboy brought our bags and showed us around the facilities in the room, which included one hour of free global calls per day (which was a real surprise, especially when we rang family at home in the UK from Hawaii).The hotel stay was on a room only basis and we didn't eat in the hotel, so cannot review the food offering. The hotel is right on the beach just a short walk from the main Waikiki beach, shopping malls and restaurants. During our stay we used the Waikiki Trolley services although our hotel package also included access to one of the local trolley facilities.The room we had was spacious, with separate bathroom and sink areas, large bed, plus a private balcony area that opened out into the central courtyard of the hotel. There were robes, a fridge, and also a free tote bag, which was a nice souvenir of our stay. We had free Wi-Fi in the hotel, which generally worked well.The hotel has shops (including clothes, souvenirs, plus food and drinks) and a Starbucks coffee shop at the front, a decent swimming pool, live music in the gardens at night, and a host of other facilities that we didn't have time to use...it was our first time on Oahu and so we spent much of the three days in Waikiki exploring the area rather than spending time in the hotel.At the back of the hotel; there's an exit right onto the beach and there was a jetty there from where you got great views of the area. There were crabs crawling around on the rocks by the jetty  and you can often see turtles there.Overall the hotel was excellent and we had no complaints...certainly we would be happy to return."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 33,
        "expertise": 0.002856547378228,
        "user_cities_visited": 30,
        "review_days": 0.369660460021905,
        "helpful_class": 1,
        "review_text": "If you don't mind spending an extra few dollars, the Waldorf Astoria is a definite go to if visiting Chicago. Absolutely top notch service and rooms. No tip policy (save for room service where gratitude is included). We have stayed here over 5 times and have not been disappointed yet. Well worth the extra money!"
    },
    {
        "user_review_posted": 207,
        "user_total_helpful_votes": 71,
        "expertise": 0.0015548700694700001,
        "user_cities_visited": 81,
        "review_days": 0.16210295728368002,
        "helpful_class": 0,
        "review_text": "Have stayed here multiple times for work and found that this is a good property situated in a central, but busy, location. Would be closer to a 5 if the wifi wasn't so bad, making it almost impossible to work from the hotel. The corner King rooms are very spacious (for a non-suite) and are always clean and modern, though the views are nonexistent. The biggest knack is that I know from experience that the wifi issue was not an isolated incident as I've never been able to consistently connect while staying there.If you're a frequent business traveler, you know the importance of reliable wifi. That is the main thing keeping it from a 5 star (though I was tempted to give a 3 on this alone). The restaurant is quiet, but good and inexpensive for a hotel restaurant. The Starbucks on the ground floor is very convenient as well.I will be revisiting this property in the next week and am hoping they can fix this \"small\" problem.Overall, highly recommend for personal, but will wait on if I'd recommend it for a business traveler."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 5,
        "review_days": 0.7623220153340631,
        "helpful_class": 2,
        "review_text": "This is the worst hotel I ever stayed so far. Old dirty room, quite poor manners of housekeeping staff, bothering my wife for leaving good feedback and even making her write down his name and sites where to leave feedback. Food is quite average and overpriced, even comparing with nearby hotel where my colleagues stayed. The MOST DISGUSTING was somebody\u2019s hair on fruit. We had to refuse from breakfasts in the hotel after facing this. Roof puddle which is supposed to be a roof pool is located close to Turkish shisha cafe. Swimming in it for women must be similar to performing strip show in a bar. All in all - avoid this hotel at all costs!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 9,
        "expertise": 0.021736731766523,
        "user_cities_visited": 2,
        "review_days": 0.049288061336254005,
        "helpful_class": 1,
        "review_text": "Beautiful resort with top notch service. Everyone was outstanding and very professional. My family enjoyed out trip and cannot say one bad thing about this resort. Wonderful food and away from downtown m Waikiki. Very classy!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 18,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 7,
        "review_days": 0.016429353778751002,
        "helpful_class": 1,
        "review_text": "This hotel is an awesome place to stay in DC! Firstly, its location is amazing, near the best neighborhood in DC, Georgetown, and its stores and millions of restaurants. Secondly, the hotel is new and modern, which means that the rooms are clean, fresh and comfortable. Thirdly, the staff is great and friendly and I can guarantee that you wont have any problem there. Last but not least, the price. This hotel should be definitely a 4 star hotel because it is similar or even better than many others in Georgetown, and its price is much better than the others for the same quality! I would recommend it to anyone that wants to go to DC and have a great time!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.8888280394304491,
        "helpful_class": 2,
        "review_text": "I requested 2 queen beds and got a king so one of us had to sleep on roll away for 3 days.  They assumed giving us free breakfast would suffice. They did not offer another room at any point.  I had to  request one  be found.   Bathrooms so small you practically had to stand on toilet to shut the door. As for partial ocean view, yes if you lean out balcony and look left you can see the ocean between the other hotels.  When we changed rooms, they gave us ocean view which was nice but the room smelled when the air conditioner  came on like it was taking in air from their kitchen exhaust outlet.  We gave up and bought an air freshener.  The room and balcony doors need sound proofing because you can hear all the noise in the hall and outside street level - doors slamming closed and  especially the elevators ringing when they arrive at your floor.  I was down the hall but I felt really sorry for the people close to the elevators.  No exhaust fan in bathroom.  Definitely not a 5 star resort.."
    },
    {
        "user_review_posted": 453,
        "user_total_helpful_votes": 76,
        "expertise": 0.000704170633868,
        "user_cities_visited": 139,
        "review_days": 0.314895947426067,
        "helpful_class": 0,
        "review_text": "This is our company's third year at RR and this year my four nights and five days were an exercise in bodily suffrage.  The air everywhere is so thick with cigarette and cigar smoke that after a while you just want to go outside to catch your breath....But you cannot because it's 112 degrees.  The casino area is an absolutely oxygen depleted area, only select restaurants have separate air treatment and are closed off so you can eat.  This year my no smoking room on 16 floor had cigarette smoke thru the night.  Also the ac ran wide open but could never cool down which aggrevated the smoke smell.  Even with the window curtains totally closed...The ac could not cool the room.  Bottom line...I was miserable except for the daytime when we were in the conference center where the air was clean.  If you thrive on second hand smoke, I guess I recommend this hotel.  If you breathe or require oxygen...I recommend you shop around."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.343373493975903,
        "helpful_class": 0,
        "review_text": "I had a wonderful impromptu stay at the Days Inn.  I wish I could remember the person that checked me in.  She was so gracious with everyone.  My room was lovely and the restaurant, Tesoro, had great authentic Italian food.  The only thing that detracted from my stay were the sounds of people coming in late.  Guess, they were having a good time, too."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 13,
        "expertise": 0.0036022353330600002,
        "user_cities_visited": 14,
        "review_days": 0.27272727272727204,
        "helpful_class": 0,
        "review_text": "Treat yourself to a bit of history, a comfortable room, and service by a superb staff.  A historical hotel, it is located in the perfect spot.  Very close to the space needle, a short walk to the  monorail that is a 3 minute ride into downtown Seattle, and in a neighborhood area where you will find some wonderful restaurants including Taylors Shellfish Farm.The room included the bedroom, of course, but also had a small sitting room, a kitchen and dining area.  Continental breakfasts were included and they too were wonderful.Shame on me as I don't recall any of the names of the staff.  Possibly because there were so many people always waiting to help, from the door man as you walk in to the sweet and helpful maids. Trust me, you will be glad you chose this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "Level 2 is dedicated to allowing dogs to stay and was ideal with large terrace off room. The staff made a wonderful fuss each time we walked through the lobby. I\u2019m sure overseas guests are intrigued as there are not many dog friendly locations except UK & Paris."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 42,
        "expertise": 0.002058873934468,
        "user_cities_visited": 88,
        "review_days": 0.41128148959474203,
        "helpful_class": 1,
        "review_text": "I always enjoy my stays with the Hampton Inn and this stay didn't fail me.  I love the mattresses and pillows and always enjoy a great night sleep. The hotel was clean and the staff were very helpful and friendly.It is off the strip, but they provide a shuttle on the hour to the strip and airport, which is very handy, convenient and saves the price of the taxi fare to and from. Nice benefit.It you don't need to stay on the strip, this is an excellent choice!"
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 170,
        "expertise": 0.006287597497962,
        "user_cities_visited": 368,
        "review_days": 0.20427163198247503,
        "helpful_class": 1,
        "review_text": "Very happy with the room as a Hhonors Gold member. 12th floor room with amazing ocean view. Not a high floor but lovely view. Nice balcony too!Lounge access was included, decent breakfast, a basement room though so not really much ambience. Quality was in the Hampton Inn area, but much appreciated as a quick way to start the day.Pool was lovely, too. Check in staff was polite and informative though not amazing. Car valet was friendly enough, brought the bags to the room but took at least 20-30 minutes.If you get a good rate for this hotel, go for it!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 1,
        "expertise": 0.000331016219794,
        "user_cities_visited": 11,
        "review_days": 0.736582694414019,
        "helpful_class": 0,
        "review_text": "This hotel is in a terrific location, a short block to the beach and shopping area. We had easy check in and were upgraded by the manager, Branden, because it was our 50th anniversary. Branden was very helpful, friendly and knowledgable of thngs to do in the area.A full breakfast was included. The staff was cheerful and extremely helpful."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 78,
        "review_days": 0.055859802847754006,
        "helpful_class": 1,
        "review_text": "We were very happy with the hotel this weekend, our room was ready upon check-in (6:30 PM) and we were able to upgrade to the Luxury Suite.  It was great to have the extra room for our kids to crawl around (they are one year old and love moving around!).  The room was very nice with a balcony, living room, large bathroom with a separate tub and bedroom.  The only downside to the room was occasionally our TV would lose reception.  It wasn't a big deal but did interrupt viewing a couple of times.We visited the pool twice with our kids and it was a perfect size for us to float with the kids. It wasn't too busy in the spa area either.The hotel was a great location to explore Michigan Avenue.  It is a little further from Millenium Park than some other hotels at which we've stayed in the past; however, the weather was great and it is a very nice walk to the Parks and Navy Pier.Really the only downside was when the elevators were down (maybe due to fire alarm next door?) and we had to walk up to our room because the kids desperately needed a nap- but hey at least we got our workout in that day.Would definitely stay here again."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 22,
        "review_days": 0.058050383351588006,
        "helpful_class": 0,
        "review_text": "Stayed here with a family of 5 for 4 nights. Check in was friendly with Amanda, and was happy to answer all our questions, on locations, restaurants etc. Concierge downstairs was also a wealth of information on how to get to bus stops, tourist attractions, and the Navy Pier. We had the Chicago City Pass, and found it was easy to get to all these places via the bus. Was nice to have a renovated room and all the beds were very nice to sleep in including the pull out sofa! We heard no noise from the other rooms being renovated.Breakfast was good, and all staff very professional. Would recommend this Hotel to family and friends. Family loved the pool and hot tub. Only downside was there was no washing machines."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 4,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 76,
        "review_days": 0.253559693318729,
        "helpful_class": 0,
        "review_text": "I stayed one night at Navalai, at the beginning of my trip to Thailand. It is a beautiful hotel. The room was clean and quiet. The staff were friendly and very helpful. It was a little pricey for my travel style, but it is well worth the price for the location and accomodations. The included breakfast is served at the restaurant next door, where I sat overlooking the river walk. It was a great way to spend a relaxing morning."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 10,
        "expertise": 0.0016877740589530002,
        "user_cities_visited": 251,
        "review_days": 0.43756845564074404,
        "helpful_class": 1,
        "review_text": "Traveled here for business in February and March and enjoyed it so much I stayed with the family when we were in town for a wedding.  The staff is friendly and helpful, the rooms are updated and clean and the views are fantastic.  The neighborhood is ideal; close to a cable car stop and plenty of great eateries nearby.  Will be back soon!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 7,
        "expertise": 0.000985930031001,
        "user_cities_visited": 15,
        "review_days": 0.8565169769989041,
        "helpful_class": 0,
        "review_text": "We found Taj Dubai to be a well oiled machine.  From check in to check out everything went smoothly.  The concierge assisted us setting up a an excellent boat tour of the city (Yellow Boat).  Room service was efficient.  The hourly shuttle to the Mall of Dubai was always on time.  The room was well appointed and up to date.  By the way, there is a small but extremely well stocked grocery store right around the corner at which you can replenish your toiletries and pick up some snacks."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "We were so impressed with the Platinum staff at our daughter's recent wedding.  Our planner, Kimberly Campbell was fantastic.  From the rehearsal, to rehearsal dinner, to wedding itself-it was perfect!  The photographer, DJ, florist all did a wonderful job.  I would totally recommend this venue to anyone considering a wedding or any event there."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 13,
        "expertise": 0.0021437240900990004,
        "user_cities_visited": 19,
        "review_days": 0.6785323110624311,
        "helpful_class": 0,
        "review_text": "This place is awful! Smells ugly. The carpet i think has at least 100 years old! Down stairs they have a wall with the picture off all US presidents and the time when the hotel was open... it has more that 100 years and the last restoration was on the opening day. Really i\u2019m not kidding. The rooms are small, the bathroom smaller. We did not have the courage to take a shower, thank goodness we stayed only one night. Front desk and a lot off personal don\u2019t speak English, you can\u2019t understand nothing off what they said.Truly old and rusty hotel! The only good thing is that is close to the main atraction."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.69934282584885,
        "helpful_class": 0,
        "review_text": "The front end staff Liz and Marie are unbelievingly amazing, nice and top notch customer service. CQ ya\u2019ll picked them right ;)LOCATION,LOCATION,LOCATION. In the heart of everything and anything. Safe surrounding neighborhood with plenty of restaurants and bars. Short Lyft ride from the airport. There are alternatives transportation as well (Bart, Shuttle $20/person)There\u2019s a restaurant in the hotel which makes it convenient, oh and they have the best Bloody Mary\u2019s!If you\u2019re in SF stay here! Thank you again Liz and Marie!"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 26,
        "expertise": 0.001246946405033,
        "user_cities_visited": 73,
        "review_days": 0.043811610076670005,
        "helpful_class": 0,
        "review_text": "Great location if you plan on visiting Michigan Ave. shopping, the Art Institute, and the Bean. There are plenty of restaurants in many price ranges close by. The hotel's restaurant had a sushi special on Thursday nights. Nice room with two double beds and had 2 love seat type couches. One could be ok for someone to sleep on. We had a corner room on the 19th floor with windows on two sides facing the river and the Lake. The bathroom was large with a separate tub and shower. There is a small countertop outside the bathroom with mirror. The walls were fairly thick as I didn't hear much noise except occasionally water running upstairs. The lower floors on this side may have have more noise from the fire station down below. The room was clean and there were two warm robes.The negatives are you need to join their rewards program (free) for the free wireless. Parking is expensive at $65 a day but free in and outs (except for the tips). The maids start early and are noisy if outside your room - but very nice. Its approximately 1.6 miles from the Field Museum and about 0.7 miles to the Navy Pier."
    },
    {
        "user_review_posted": 300,
        "user_total_helpful_votes": 101,
        "expertise": 0.001524145794255,
        "user_cities_visited": 495,
        "review_days": 0.430996714129244,
        "helpful_class": 0,
        "review_text": "We stayed here for two nights at the beginning of January '17. We enjoyed our stay, although hallways look a little dated, lobby and rooms were comfortable and had all the amenities expected. We parked in the public garage in front of the hotel. We loved that the hotel is centrally located and easy walking distance to many of San Francisco sights. Would definitely stay here again."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 97,
        "expertise": 0.008945925529838,
        "user_cities_visited": 83,
        "review_days": 0.38170865279299004,
        "helpful_class": 1,
        "review_text": "We booked here because a friend's wedding had booked a block of rooms at a reasonable rate.  However, the experience even during our short stay was chaotic and frustrating, mainly because the staff seem unable to manage some of the large groups they are booking.Check-in was managed well.  Even though our early check-in request wasn't able to be accomodated, they had a good system in place of accepting baggage and sending a text message when the room is ready.The room itself was OK, nothing exceptional.  I do appreciate the system TV systems that allow a guest to use their own Netflix or Hulu accounts to stream shows to the TV, hope to see that elsewhere in the future.The problems piled up when the hotel had a large and apparently troublesome group booked.  No warning was given at check-in, but this group packed the lobby at all hours and turned this little corner of San Francisco into their personal Spring Break (but in November).When returning from the wedding, we found we were unable to even enter the hotel, instead being confronted by security guards and local police demanding a \"wrist band\" before we could enter.  How to get a wrist-band you ask?  Stand in a 1-hour line and produce ID.Room key?  Not good enough.  Instead police were checking names and IDs against a large print-out of the entire guest database (privacy violation anyone?).  So here we are, paying guests, standing outside the hotel wearing formalwear on one of the coldest nights of the year so far in SF trying to get a red glitter wrist-band so we have the privilege of getting to our hotel room and sleeping.No warning from the front desk upon check-in, mind you.  If they handed our wrist bands upon check-in, no problem.  But instead this is a complete surprise.Checking out the next day and trying to get our car (by the way - $70 to valet for the night for a guest?  but that's a topic for another post), no one will answer the Valet desk.  Or the Front Desk.  Or the \"priority line\".  Basically no one is answering any phones at all.So we get down physically to the lobby, which is jammed again by this group at 5:30AM, and we are told there's a 15-20 minute wait for our ($70 per night) valet car to be returned to us.All in all, a big hassle and not the place I'd recommend in this area.  Its too big and they are either not planning for the large groups they are booking or they are unable to handle their bookings.Try the Intercontinental down the block.  Equally close to everything, better service, newer facilities, and even with large groups they maintain a certain level of service."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.661555312157721,
        "helpful_class": 0,
        "review_text": "First time in Waikiki, had a selection of hotels to choose from but eventually chose this for the price.  Our room faced the back of a mall parking lot, and was near the elevators.  Elevators can be noisy, especially in early morning around 6am, but I did not mind-it sounds similar to heavy winds blowing, which sometimes I couldn\u2019t tell the difference because it does get windy between all those buildings.  Elevators can be slow, only 2 of 3 were working, and we sometimes took the stairs (we were on the 4th floor).Location is central to everything, shopping to the west and beaches to the east.  daily beach towels were provided.  Hotel is standard, the room is on the cleaner/nicer looking side for a 3star hotel.  Staff was friendly and courteous, pillows and bed were comfortable.  We did not use any of the hotel facilities - excercise room or pool/hottub, although from our room view we did see the pool get used often.Would not mind staying here again if someone wants to buy me a plane ticket back."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.292990142387732,
        "helpful_class": 0,
        "review_text": "I am very impressed with Omni Hotels and the Omni Hotel in San Francisco is a great location to quickly walk to museums, the Ferry Center, etc.  Room was quiet and very comfortable.   Service in this hotel is great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.84775465498357,
        "helpful_class": 1,
        "review_text": "I would never stay again staff are rude and completely helpless.They only attend to well off looking customers which was really obvious. One day we was sat at the bar and the Barman would serve \u201ccertain people\u201d really fast and would take his time with us.There was many occasions this happened through out our stay so would avoid. Girls on reception are the same and so were all the staff we encountered."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8138006571741511,
        "helpful_class": 0,
        "review_text": "I am sitting in my room, looking out at sailboats gliding by the Golden Gate Bridge and I couldn\u2019t be happier! Tensin at the front desk is responsible for my bliss because without even being asked (I think this is exceptional service) he suggested that I change rooms when I mentioned that I had a noisy neighbour and requested ear plugs. I honestly don\u2019t know why anyone would stay anywhere else. The hotel is charming, it is beside a park, a chocolate factory and a beach ... and did I mention the bridge? Wish I could give more stars. I have stayed at all of the other Kimptons in San Francisco but this one has my heart."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 17,
        "review_days": 0.8083242059145671,
        "helpful_class": 0,
        "review_text": "Pretty poor that you can\u2019t guarantee a twin room...And to top it off we couldn\u2019t even close our curtains to block out the light...Location was fine.Make sure you check you book a transfer as they never wrote ours down and we had to wait."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 10,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.031763417305585004,
        "helpful_class": 2,
        "review_text": "My husband and I stayed there for a week from February 9-February 16.  Rooms are clean, bed sheets smell nice as the towels in the bathroom and the staff is very friendly .The neighborhood is quiet and safe.  Near Central Park and the subway.  Can't wait to go back!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.122124863088718,
        "helpful_class": 1,
        "review_text": "We were put on the side of the resort that gets full sunshine all day. Which means you can't keep your curtains open at all or the room gets super hot quickly. The roof top pool was so full of kids playing it was standing room only if that. They do have a kid water play are and pool on main floor but it was nearly empty. There was no possibility of enjoying the small pool. Our room had a hole in that wall where they had been working with some wires exposed. Not sure why they didn't out a plate over it. Risky if you ask me."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 18,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 21,
        "review_days": 0.07667031763417301,
        "helpful_class": 1,
        "review_text": "It is the third time I come here but this is the last one!  The hotel is too old now, the rooms need renovation in every way,  service is poor and they have no respect for the non smoking policy. Their rates do not compare to the extremely poor standard of their service. Breakfast is awful and very expensive. I am never ever coming back here."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 11,
        "review_days": 0.12157721796276001,
        "helpful_class": 0,
        "review_text": "Everything from the snooty check in lady, to the fact they only run the mermaid show on select days... to the peeling wallpaper that was infested with mold looking substance made our stay here horrible. I wouldn't select it ever again. They seriouslyyyyy need to renovate some rooms. The pool attendants were more interested in guys at the pool then serving drinksIt's far from the strip, you have to pay to ride down there on their shuttle, that only goes there 4x a day."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 10,
        "expertise": 0.001360844459156,
        "user_cities_visited": 19,
        "review_days": 0.009309967141292001,
        "helpful_class": 1,
        "review_text": "Booked in for Six nights to celebrate our 40th wedding anniversary - stayed for Two as we had a two night non-refundable deposit.As we were celebrating our anniversary, the hotel gave us a complimentary 'upgrade'.The 'upgrade' was to a small room with an outside corridor which had a concrete floor, and a partial ocean view from the 3 foot wide balcony!!! The view was mostly of the hotel next door.The pool was closed for resurfacing of the surrounding floor area. 'Breakfast on the Beach' was served adjacent to this area, at a few small tables. With hundreds of guests vying for these tables, it quickly became obvious why the hotel was providing complimentary cool bags to take breakfast back to your room - it was almost impossible to get a table to eat at. In addition, breakfast was accompanied by the smell of burning rubber/asphalt as the repair crew was working about 30 feet away.The elevators have been renovated internally with a 60's retro, bright neon look, which is not the best way to start your day! It felt like Las Vegas without the casino!!We moved to the Hilton Hawaiian Village for the rest of our vacation - our room was only slightly more expensive there."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 14,
        "expertise": 0.001777679698897,
        "user_cities_visited": 16,
        "review_days": 0.6270536692223441,
        "helpful_class": 0,
        "review_text": "The hotel is a no frills kind of hotel.  They do have tea and sherry available certain times of the day.  The staff is very pleasant and even remembered my name when they greeted me.  The location is perfect. The only reason I am giving 3 stars is because the rooms are dated"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 21,
        "expertise": 0.0034052818013370002,
        "user_cities_visited": 18,
        "review_days": 0.37787513691128105,
        "helpful_class": 2,
        "review_text": "Nice hotel with friendly staff. We stayed with our 12 year old grandson 1 night pre cruise. After the cruise we stayed at a different hotel at the opposite end of Waikiki for a few nights. Our return flight home had a mechanical problem and after 2 hours we had to return to Honolulu. So, we decided to stay 3 extra nights and go back to the Marriott we stayed in the first night. It is less crowded on this end. The beach across the street is protected with a lava wall making it perfect for a relaxing floating, swimming area for families. The hotel has 2 nice pools on the 3rd floor which is great. Plenty of space between lounge chairs. Food can also be ordered from the lounge chairs. A fitness room is next to the pool in 1 tower and a restaurant with live entertainment next to the pool on the other tower. Rooms are clean and nice. Some have very nice views too. Shopping is also in and around the hotel. We were very happy and satisfied with our choice in staying at this hotel."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 8,
        "expertise": 0.001383478046834,
        "user_cities_visited": 17,
        "review_days": 0.15826944140197102,
        "helpful_class": 0,
        "review_text": "This Marriott courtyard  hotel is one of the five Marriott hotels in Washington so make sure you choose the right one for your needs.  It is one stop away from city centre and Union station on the metro.  The room was spotlessly clean with a large comfortable bed and small bathroom with  nice toiletries. There is a small selection of fitness machines and a very small swimming pool.  Reception staff were very welcoming and helpful.  It made a convenient base for Washington but it is not a central location where you can walk to the sights.  There are a few fast food outlets in the immediate vicinity and an excellent large supermarket about ten minutes walk away."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 51,
        "expertise": 0.003064021931946,
        "user_cities_visited": 28,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "First: we are not 'Strip' people - just the thought of spending days on the Strip with all those crowds causes headaches. We therefore, whenever we travel to Las Vegas, prefer to stay at either the JW Marriott in Summerlin or similar off-Strip properties like the Green Valley Ranch, etc.We have stayed at the JW Marriott many times before over the last 10 or more years and were always very satisfied. It is a beautiful, well maintained property. In my opinion, the property 'used to be' equally well-suited for couples and families.This recent stay started out rather ugly but turned out just fine:As a Marriott Elite member, my preferences are always met concerning the rooms (ie, top floor, foam/allergy free pillows, etc. - nothing out of the ordinary). Despite having called and emailed the property several times in the previous 2 weeks before our stay, NONE of my preferences/request were honored. When we finally checked in (4/2/2015 evening) we were told by the gentleman that worked the front desk that though they were not able to honor our requests concerning a top floor or balcony, it was nevertheless a room with a beautiful view. Either he was new to the property and did not know the room or our opinion on what constitutes a 'beautiful view' differs vastly. The room overlooked a parking lot, street and desert rubble patch - with the highway just beyond. Furthermore, the room (though quite large) had only one office-type chair at the writing desk and one \"seat/chair\" that looked like a leftover 'banquet captain's chair'. No coffee table, no second chair, no foam pillows, no luggage rack, and a total of 4(!) hangers. We have not experienced such horrible room decor at the JW before. Thankfully, the bellman that brought our luggage was very helpful and got us a luggage rack and some more hangers. I went back to the front desk and asked for a different room (by now it's late evening). The lady I talked to was apologetic but unable to do anything because of their high occupancy. I was assured, however, that I would be contacted first thing in the morning. At about 10:30am the next morning I contacted the front desk again to see what the status was. I talked to 2 different agents/clerks and explained the problems to both of them in detail (apparently there was no notation / call-back request on my reservation despite my efforts the previous night). Finally, I managed to talk to the 'angel of mercy'. The lady's name was Vanessa (?! - front desk manager/supervisor) and she was most helpful after I explained our concerns. She was able to move us to a different room that was completely in line with what we have come to expect from the JW Marriott - Thank You so very much, Vanessa!!When the property is close to capacity (presumably during our stay), getting a chair by the pool is a challenge. And it does not help that the hotel sells daily and seasonal passes to anyone that lives in the surrounding area. I understand that the hotel wants to increase their profit margins BUT the pool is, in my opinion, not even big enough to service the hotel's guests when fully occupied. It's starting to look a lot like a Marriott Vacation Club - mostly families with children. That is why I said that the hotel 'used to be' equally well suited for families and couples.One positive aspect is the change to a daily 'resort fee'. Paying this fee allows the guests access to WiFi and use of the exercise room, etc - easier and cheaper than having to do this individually.Best to stay there when it's not family vacation time."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.336801752464403,
        "helpful_class": 2,
        "review_text": "Had dinner at the Courtyard restaurant.  The chef, Ronnie, made us an excellent meal and was a delight.  There were three of us there and the meal came out very quickly and expertly made.  I would recommend this for anyone looking for a good meal at a good price."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 10,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 31,
        "review_days": 0.571193866374589,
        "helpful_class": 0,
        "review_text": "I booked this hotel with a bit of trepidation, as it has some unkind reviews. But after a two-night stay, I would go back without hesitation. Staff were unfailingly friendly and helpful; the room (a corner room) was spacious, well-decorated, and quiet; and I enjoyed the breakfast provided each morning. The location is convenient, an easy walk to Union Square. There are less desirable areas of the city relatively close by, but walking the areas close to the hotel at night and early morning, I never felt unsafe... no different than I've felt on the streets around many hotels I've stayed at in Manhattan. Note that as an older property on a street with lots of development around it, rooms are unlikely to have the expansive views that one can get at the multi-story properties in the city. All in all, I found this Marriott property to be an option I would certainly consider for my next fun trip to San Francisco."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 32,
        "expertise": 0.004901175641477001,
        "user_cities_visited": 14,
        "review_days": 0.43373493975903604,
        "helpful_class": 1,
        "review_text": "I stayed twice at the Clover both for extended stays.The staff are very polite and helpful. The hotel is clean and very nicely decorated.The location is excellent. There is a 7-11 on the same side of the road just a few feet from the hotel. As well as many street carts selling food. The sky train is also so close as well as is Terminal 21.The breakfast buffet in the morning is very good.The roof top pool is very small and has only a few loungers. So we never did use it as there was never a place available, even in the morning. So if you are looking for a relaxing pool experience this isn't it. But if you have other things to do in BKK and want a nice clean hotel with lovely staff and at a great location...this is it!I recommend it and will return the next time I'm in Sukhumvit."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.174698795180722,
        "helpful_class": 0,
        "review_text": "We stayed one night and had an early flight, so were really only in the room between 4pm and 6am. We spent much of that limited time touring as much as city as we could.  The hotel is \"boutique\", but really that just means old & unique.  Nothing in the building in new - even the elevator is ~100 years old - really!We valet parked our car which was seamless.  It was even waiting for us at 5:30am the next morning.The room was small, but functional, and had a gas fireplace, as well.  When making the reservation, I mentioned that our trip was for our anniversary and there was a bottle of chilled champagne waiting for us at check in...nice touch!After walking the city and eating dinner, all we wanted to do was to go back, relax in front of the fire, drink our champagne and watch some tv.  Unfortunately, our tv did not work.  The front desk responded quickly, but the maintenance person was not able to fix the problem.  The hotel offered to move us to another room or discount us 20%.  We opted for the discount since we did not feel like moving all of our belongings.The managers on duty at night and in the morning were both very responsive and professional.We didn't feel that the quality of the premises warranted the nightly rate, but I'm sure the location so close to Nob Hill & Union Square dictated the price.  You have to pay dearly to get top-notch in San Fran!Overall, the hotel was adequate, but it was nothing too fancy or impressive and probably isn't the right choice for everyone."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 48,
        "expertise": 0.004458983196058,
        "user_cities_visited": 33,
        "review_days": 0.9841182913472071,
        "helpful_class": 0,
        "review_text": "This is a ideal location in downtown Chicago and I enjoyed my stay at this property.  Everyone I encountered was very cordial and helpful, which made the stay even better.  I would like to recognize Jermaine Harris and Carlisle Myers for the excellent work they provided on the floors and for the great conversation.  These individuals are great ambassadors for the hotel and I again want to thank them for their assistance.  The lobby bar is also a nice place to grab a drink and be sure to try the deviled eggs."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 21,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 55,
        "review_days": 0.039430449069003004,
        "helpful_class": 0,
        "review_text": "This place was awesome!!!! The twin room I shared with my sister - two double beds - was extremely spacious! The service was very nice. Perfect location. The lobby was really cool too and the concierge was extremely helpful. Would highly recommend for your stay in San Francisco!"
    },
    {
        "user_review_posted": 297,
        "user_total_helpful_votes": 108,
        "expertise": 0.001655081098973,
        "user_cities_visited": 460,
        "review_days": 0.28203723986856505,
        "helpful_class": 0,
        "review_text": "My wife and two daughters stayed again for a wonderful weekend. We stayed in a suite room. The rooms have a kitchen unit with full fridge. The staff are friendly and professional, and many staff have been there for years. They are very good at their job! Some helpful things about The Avenue Suites. 1. It is perfectly located at 2500 Pennsylvania the White House is at 1600 just 9 blocks and Georgetown is 2800 3 blocks. 2. The DC Metro stop is 2 blocks and you can get anywhere in DC area from there. 3. The hotel has a nice restaurant if you want to have a breakfast or dinner. 4. The hotel has an online check in making checkin a breeze. Enjoy"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 13,
        "expertise": 0.002065997785615,
        "user_cities_visited": 60,
        "review_days": 0.785323110624315,
        "helpful_class": 0,
        "review_text": "This is a fun property.  There is an amazing energy at this hotel.   Staff here is excellent, they are frinedly and they are extremely service orientated.   Mark, Theo and Romel at the front desk are absolutley wonderful to deal with.  They are not only accomodating, they are the kind of people that every hotel should have as front desk personnel.   The hotel has a free wine from 5:30 till 6pm daily, they offer white, rose and red wine complimentary which make you start off you night in a fun manner.    Christopher, the bartender has a fun and warm personaity.  Wine is not bad at all and the entertainment was a great touch.  Out of the 4 nights, we had one outstanding husband and wife duo, two great musical nights and one so, so solo artist, Theo the front staff joined in with one of the acts for a few songs and is a terrific singer himself, overall it was great entertainment and it cost you zero to partake on an evening of fun.  Tips for the artists are welcomed and at your discretion.      The rooms in the hotlel are nice and clean, and they are freshly painted and well maintained.    Bed was extra comfy and the pillows were nice and cool. Our room had an adjoining entrace to aother room, this was not a problem witht the exception of one night when the couple was extremly loud for a short period of time.     The restaurant on the premises offered a good selection of food with very fresh greens and tasty dishes to chose from.    You will not be dissapointed.  The price of the hotel is inexpensive in comparison to other  hotels in the San Franscisco area.   This was a great suprise, since we had pre-judged the hotel upon our arrival.     My wife and I had a great stay at this hotel, we have no problem reccomending or using this hotel in the future."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.898138006571741,
        "helpful_class": 0,
        "review_text": "Every thing for us was perfect! Room, pool, game room, parking lot, shuttle service to the Strip and downtown! It\u02cbs quiet and enjoyable! The people working are very friendly and helpful! Thanks for everything - we \u02cbll be back!"
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 63,
        "expertise": 0.0031092295452300003,
        "user_cities_visited": 173,
        "review_days": 0.042716319824753005,
        "helpful_class": 1,
        "review_text": "We\u2019re FL timeshare owners who trade our two weeks for different locations each year.  Having said that, we\u2019ve enjoyed visiting many resorts around the country.  Sadly, this one left us disappointed. We got off to a rough start right away.  Went directly to Tahiti Village after a particularly bad flight.  It was 3:05pm (official check-in is 4pm).  Stood in line.  Once at desk, were told there were no units available \u201cyet\u201d. Those ahead of us experienced the same.  Regardless, we were handed resort paperwork and room keys and told we\u2019d be called when unit was ready.  We left lobby at 3:25pm, schlepped back to our rental car and went for supplies. No sooner had we parked, did TV call to say \u201cready\u201d! It was 3:49pm.  Really? NOTHING ready at 3:25 but suddenly we\u2019re all getting our calls - ironically just a few minutes before official check-in?  Crock.  Sure, lots of hotels do that but it got worse.  Desk told my husband \u201ckeys\u201d were not activated, so to return to desk.  We did, only to have to wait in line AGAIN \u2013 this time longer.  Finally got unit # and cards activated.  But then we were told to go stand in the concierge line to get a parking pass.  Huh?  Why not give pass with keys?  Here\u2019s why.  Concierge needs to give you a timeshare sales pitch before handing over parking pass.  Endured that and finally made it to our unit just shy of 5pm. We got a 2BR/2B in Tower 2.  A 2BR at TV is accomplished with adjoining 1BR units, resulting in massive living space. That was the most pleasing part of our stay.  Unit looked recently renovated in that rug, counters and appliances all looked new. Wood cabinets and furniture was a bit nicked up, but all in all \u2013 the unit was very nice.  Here\u2019s a list of the pros and cons about TV.  In summary, a good resort for families with young children but we wouldn\u2019t recommend for anyone else.+++ Unlike any other resorts we\u2019ve visited, TV requires guests to carry a separate \u201ccharge card\u201d for resort charges. Each guest must go to concierge (and listen to sales pitch one more time!), to have a picture ID made. When you use it, clerk must generate a regular charge receipt for you to sign, followed by a separate \u201cfolio slip\u201d which requires the clerk handwrite a half dozen pieces of information about you and then have you sign AGAIN.  What the?????+++ Shuttle service is free and very good.  Shuttle runs every half hour.  Stops at Tropicana and Mirage.  We used it a half dozen times and it was always on time. Has special runs to other places on some days, like to Fremont Street or grocery.  Does not go to airport unfortunately.+++ TV offers about half the resort activities as most. Each day starts with a fitness class, followed by 5-6 simple (like for small children) crafts activities.  There are few to no fun activities to get guests together.  In contrast, our home resort (Orlando) offers daily pool parties, evening wine tastings, group karaoke, Pictionary tournaments, teen pizza and WII parties, campfire parties, etc.  There is none of that at TV. We were very disappointed.+++ Resort pool is heated, large and beautifully landscaped.  Lots of shade and a sand play area for small children.  They also have a separate \u201clazy river\u201d with tubes \u2013 also great for small children. There is also a nice family spa and a separate adult spa.+++ Resort had NO night time activities for kids. We have a 14 yo daughter.  Too old for a 9pm bedtime, yet too young to be in the casinos.  As a result, we usually went to 7pm casino shows and returned to resort by 10 only to find the restaurant closed (bar and gambling still open though!), \u201cactivities\u201d loooong over, pool closed, no arcade games, no movie channels and despite DVD players in each unit - no DVDs for rent.  (They do stream G-rated movies twice a week - again not for teens!!)  One night, my husband took her to the \u201cactivity center\u201d in Tower 5 (which is one pool table and one air hockey table) for a quick game of pool.  It was just after 10pm.  Right after they began, a TV security guard came charging in to tell them they must get out \u2013 the activity room was \u201csupposed to be already locked for the night\u201d.  They complied and went up to the Skyview observation deck at the top of Tower 5 to take a few evening photos of the Strip.  Same security charge quickly appeared and threw them out of there also. Really??  At 10:15? We're on vacation here!!  Bottom line is there is nothing for older kids to do at this resort.+++ Parking can be tricky.  Parking spots convenient to Tower 2 compete with the Denny\u2019s restaurant next door and so are impossible to get at certain times of day.  There is a parking garage right by Tower 5 though.  If you are in that tower, parking isn\u2019t ever an issue.  If you\u2019re in tower 2, you might do a lot of walking.  By the way, it feels even longer when dragging luggage behind you.So, Tahiti Village was not for us but could be a good choice for large families or those with very young children.  Good luck."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 11,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "I booked the our stay at the four queens this time because I saw that the Golden Nugget now has resort fees and since it was just a short get away I figured that it would be okay!.... First when we arrived the young man that checked us in told me that they did not have any smoking rooms available and also we would have to be in the north tower which is on the Freemont side. We did go check out the room first!.. Upon getting off the elevator I knew it wasn't looking good!.. Once we entered the room I immediately said \"NO\"!. So I called down to the front desk and asked for the hotel manager. She also advised me that they had no vacancies for that night but we could switch rooms in the a.m.. I asked if they had any suites available and the rate, she told me that they did have a suite available for $88 more a night!.. We went on and took it. The suite was much bigger and a lil better. Four queens really do need to update!. The furniture needs to be cleaned very well!. The TV service is not good, wifi either and u pay $8.99 per day for wifi!.. The bed was comfortable though! The floors R very worked and dirty!. I believe the next time we will be paying resort fees somewhere else!!"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 25,
        "expertise": 0.0016486846502820002,
        "user_cities_visited": 364,
        "review_days": 0.794085432639649,
        "helpful_class": 0,
        "review_text": "The River Inn is a great property!  The rooms are exceedingly roomy and comfortable and the staff is very friendly.  Can't beat the location -- quiet and safe.  I really appreciated the personal attention."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 5,
        "expertise": 0.0009450752941960001,
        "user_cities_visited": 9,
        "review_days": 0.6659364731653881,
        "helpful_class": 0,
        "review_text": "Staying at Henley park hotel 4 nights end April/May 2018 in room 504. Bins appear to be located directly below, crashing bottle noise until late with early bin collection. Air conditioning units sound as if they are directly below room window. Very difficult to sleep. Shame as hotel is nice, good restaurant and bar staff. However, check in staff sarcastic and door staff have limited English and were unable to tell us the way to smithsonian, bars, restaurants or metro. All in all won\u2019t be staying here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 37,
        "expertise": 0.022343594836146,
        "user_cities_visited": 7,
        "review_days": 0.26013143483023,
        "helpful_class": 0,
        "review_text": "Just stayed at the newly renovated Becks. The front office staff were extremely friendly even though I arrived at midnight do to a late flight. The new rooms have been beautifully decorated and the beds are extra plush.This is probably my sixth time at Becks. Love the location, love the staff, but I can't help but say it had lost its original Castro Gay feel. It's disappointing it has become so gentrified. I know things change, but Becks was always a staple for Gay male visitors. A place they felt comfortable and special. Now, it's just another nice hotel that is Gay Friendly.I love the new rooms ; I'll seriously miss the old Becks."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 5,
        "review_days": 0.10405257393209201,
        "helpful_class": 1,
        "review_text": "Me and my family stayed there July 1st-4th . Our room (standard room) was located on Koa Ave side. Every morning @ 5am there were garbage trucks making their rounds and @ 6am a staging area for tour buses (nothing but the sound of air brakes) on  Koa Ave  . I complained the first two mornings. The first morning the front desk said the hotel was booked full and we couldn't be moved . The second morning I got the run around from the front desk saying the building is old and blah, blah ,blah . When I made the reservations there was no disclaimer saying  \"  beware early morning NOISE \".The main reason this hotel gets high rating is because it is only a block from the beach ."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 5,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "Overall we had a pleasant stay at the hotel, but for $1000 a night you expect a quiet night sleep at the very least. If you stay at this hotel do not stay on a low floor and ask to be the other side from the nightclubs across the road....that's if you want sleep."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.072836801752464,
        "helpful_class": 1,
        "review_text": "My experience here was bad from hours after check-in until a week after check-out.  This issue occurred from May 1, 2015 - May 9, 2015.  My problem was a financial issue and partially and lost prevention issue.  My daughter wanted a hotel party for her friends and I gave her that.  When we all got settled in our room I received a text alert from Chase Bank.  I checked it and they charged me twice (double) the price of my total price.  That was taken care of on the spot.  I was a little at ease, but I felt that it was about to get worse.  The kids and I checked out on May 3, 2015 ten minutes early, and was told by the front desk personnel that I still had a charge pending which was not true because they took the money out the day before.  The front desk personnel noticed the error on their part, but told me that they would keep my information on file just in case.  I didn't understand why because everything was paid for; but I said, \"okay.\"  Two days later I get a text from Chase Bank showing that they charged me for an extra day.  I called the hotel about that transaction and the front desk personnel was talking about another transaction that they charged me for that I didn't receive until the next day.  They charged me for items I never used.  The front desk personnel tried to cover their tracks by trying to catch the other transaction that I didn't know about and fix it before I caught it.  But it was too late.  Chase Bank, front desk personnel and myself was on the phone for 30-40 minutes trying to resolve the issue.  I did get the extra charge refunded back to my account but the extra hotel stay charge I did not because they claim since I got two rooms (which were in my reservation anyway), they charged me for a 3-night-stay instead of a 2-night-stay.  I argued with them until I got exhausted.  I had the worst experience.  I found myself monitoring my bank account for almost another week.  I need to talk to the owner or regional manager of this hotel.  The account manager wouldn't talk to me; she kept throwing me on the phone with the front desk.  It was so unprofessional of her to not take responsibility.  Prior to check-out, I lost something there trying to check out on time.  I have been calling the head of security over it for two days now, and he has not returned my calls.  This has been emotionally and mentally draining.  However, the housemen and maids were awesome."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36308871851040503,
        "helpful_class": 0,
        "review_text": "Excellent suite hotel.  Conveniently located for State Department, Kennedy Center and George Washington University.  Staff very helpful and room in perfect condition.  And price, if booked early, could not be beat.  Excellent internet."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 74,
        "expertise": 0.00525179465137,
        "user_cities_visited": 92,
        "review_days": 0.6933187294633071,
        "helpful_class": 1,
        "review_text": "I have just returned from maybe our seventh or eighth stay at the Centre Point 10.With my wife being a Thai cook I like to stay in an apartment style room when in Bangkok so we can cook.Several years ago the hotel i would normally stay at put there prices up considerably so I looked for something similar. We tried the Centre Point 10.At first I was a little wary as it appears to be a little way down a small Soi off Sukhumvit with not a lot around. The hotel also has no Bar and no alcohol mini-bar.However, neither of these qualms proved warranted.The fact that the hotel is a way down Soi 10 means that it is quiet. They provide a shuttle to the end of the Soi and back almost constantly throughout the day and until midnight. A secondary service has just been introduced to take you to Terminal 21 once an hour.As for the lack of alcohol on sale at the hotel just buy a few beers and stick them in the fridge !! they have no problem in you doing this or drinking a beer by the pool. I have also taken a beer into the restaurant to drink with my lunch and the waiter was more than happy to provide with me with a glass and some ice. Others have bought in wine to enjoy and, as far as I know, without a corkage fee.As for the rooms we tend to go for the One Bedroom Suite. More than enough room, decent size bathroom with a separate bath and shower cubicle. Decent but not brilliant shower pressure but more than adequate, plenty of hot water. Nice towels and better than normal soaps, shampoo etc.Housekeeping good.Staff as a whole very good, friendly and efficient.One of the main reasons my wife likes this Hotel is the breakfast. Get the buffet breakfast included in your room price. A really nice spread. A good choice of Asian and European options, eggs cooked to order, decent coffee, fruit and salad options aplenty.As with all buffet breakfasts i have experienced in Thailand the toasters are appalling. Never found a decent one in 8 years.The swimming pool re-opened while we were there. Not a lot of change, new tiles and shower area but it does feel refreshed. The 'towel guy' still looks to have been personally insulted if you want two towels. Not too sure why as I am fairly sure he doesn't actually beat these against the rocks at the local water hole but it does upset him!Certain things in the room are beginning to need attention as they are looking a little old now. The washing machine wont last much longer without the door falling off and the fixtures and fittings are looking a little shabby. The TV reception varies from average to not too good. WiFi was fine throughout the room and by the pool etc.Not much can be done about the room decor without a very expensive refurbishment but I am not to bothered about this. As long as the rooms remain clean, bug free and the air-con works I can live with the wood paneling.There has been some building work across the street but this is nearly finished now. I would still go for a higher floor if possible but this is not a noisy area.I will continue to return to Centre Point 10 providing they remain competitive in the future.Many thanks for another lovely stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.418948521358159,
        "helpful_class": 0,
        "review_text": "The hotel staff was very friendly and helpful, especially the shuttle bus driver, Jack.  He was outstanding!  Jack picked me up at the airport and while driving me to the hotel he gave me the rundown on Las Vegas.  Jack provided me with the inside scoop on reasonable restaurants to eat at, cheap transportation options, and evening entertainment choices.  The front desk staff was welcoming and very helpful.  The breakfast was plentiful and had a good variety that changed daily.  The room was quiet and well furnished.  If I get back to Las Vegas again, this will be my go-to hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.42004381161007603,
        "helpful_class": 0,
        "review_text": "Seattle flight delay due to intense winter snowstorm stranded us in SF.Truly 5* service from Giacob at the front desk. Sole shining light from the delay experience.Room is excellent - spacious, incredibly comfortable king size bed. AC gets cold too :)"
    },
    {
        "user_review_posted": 346,
        "user_total_helpful_votes": 418,
        "expertise": 0.005754834973426001,
        "user_cities_visited": 193,
        "review_days": 0.8762322015334061,
        "helpful_class": 0,
        "review_text": "We got a great day rate and it was brilliant to have somewhere to nap and shower while waiting for our flight. The hotel is way overdue refurbishment, bathroom a bit grotty, and I would not have been happy if I was booked to stay here for a few days.But.... it was super quiet, clean, loads of handy toiletries (  including washing detergent!), convenient to DMK, fast WIFI and friendly staff.I would absolutely stay here again if I had a long wait at the airport. It was way cheaper than purchasing business lounge access in the hell hole that is DMK."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 20,
        "expertise": 0.001507962779065,
        "user_cities_visited": 15,
        "review_days": 0.10843373493975901,
        "helpful_class": 0,
        "review_text": "I had a great 3 night stay with my teenager son at this hotel. We were given a room at the 44th floor with a breathtaking view of the lake and the John Hancock tower. We received a treat that consisted in a coke and popcorn at mid afternoon!!! Room service was great and a last night dinner at the restaurant was wonderful. The food was excelent : )"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 36,
        "review_days": 0.6905805038335151,
        "helpful_class": 0,
        "review_text": "Bedding and pillow case sheet has hole ... The door from the shower tub was unable to close probably , all water will spit out .. worse thing is , I slip on the wet floor at the reception area (9 /f) without any wet floor sign !  The lady who doing clean up did not ask if  I do not recommend anyone staying here.. as a member of accor.This is the worse of worse hotel I've ever stay so far .."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 13,
        "expertise": 0.001861966236345,
        "user_cities_visited": 14,
        "review_days": 0.53012048192771,
        "helpful_class": 1,
        "review_text": "We stayed at the Chatrium at the start and end of our holiday.We had a 2 bedroom apartment which was amazingly spacious and great when travelling with 2 teenagers. The beds were extremely comfortable . The bathrooms spacious and nice products provided but the shower was slightly weak.The hotel is slightly out of the centre so you need to use taxis which were easily available or links to the sky train ( by taxi or free shuttle bus). It was very quiet so a good night sleep. It was a nice refuge from the heat of Bangkok .Good services on site - convenience store , pool, gym , coffee shop and restaurants .Restaurants offered good food at reasonable prices .Breakfast buffet offered a huge variety to suit all tastes and was very good .Spa also very nice and we had 2 very nice and reasonably priced massages .Staff very helpful in organising  taxis etc and all staff friendly and welcoming."
    },
    {
        "user_review_posted": 213,
        "user_total_helpful_votes": 30,
        "expertise": 0.0005734506342920001,
        "user_cities_visited": 70,
        "review_days": 0.556407447973713,
        "helpful_class": 0,
        "review_text": "Strategically located near Michigan ave, within walking distance to restaurantsGreat concierge teamArea of improvements: bell captain service was very slow upon check out, food quality were poor (both in restaurant & room service); Housekeeping team were not consistentOverall stay was not up to Ritz carlton standard"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 23,
        "review_days": 0.361993428258488,
        "helpful_class": 0,
        "review_text": "What a beautiful hotel ...very professional and friendly staff.Room was large , we had 2 double beds..coffee machine , excellent !!The restaurant is next door to the hotel..dinner was great and again fantastic service..I highly recommend this hotel.."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 36,
        "expertise": 0.002459904849063,
        "user_cities_visited": 65,
        "review_days": 0.252464403066812,
        "helpful_class": 2,
        "review_text": "Wonderful stay at the Omni! I concur with all the previous great reviews so I'll just add some personal experiences.I reserved a dbl room for my husband, daughter and me for 3 nights through the Omni website. I noted on the reservation that it was my birthday and they were kind enough to surprise me with a room upgrade (nice city view) and send up chocolate cake and a split of wine along with a card when we arrived. We also received turndown service each night. I didn't request it so it may have been part of the birthday upgrade (or because I'm a select guest). Either way it was a nice touch!I disagree that the gym is nothing special. I popped in to see it and was impressed by the number of treadmill and elliptical machines. It was very clean, had water and apples, cool washcloths and it was a nice, bright room with several large windows. Much nicer than other hotel fitness rooms I've seen. I don't know why anyone would expect more. It's a hotel not a gym.One suggestion I would make is offering complimentary tea along with coffee in the morning. I was surprised to only find coffee. However, the manager was kind enough to get me tea when I asked. They do provide it in the room but I find the hot water comes out of the coffee maker tasting a little like coffee.As previously stated by others, the Omni SF staff is friendly and gracious. We enjoyed many thoughtful touches throughout our stay and would happily return!"
    },
    {
        "user_review_posted": 460,
        "user_total_helpful_votes": 242,
        "expertise": 0.0024437632226580004,
        "user_cities_visited": 94,
        "review_days": 0.323658269441401,
        "helpful_class": 1,
        "review_text": "Had the lobster special. Wasn't my taste but that's a preference not quality. The shrimp tempora was to die for. The unagi was great. This is a can't miss experience. The staff go out of their way. Tip them well they deserve it."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 34,
        "expertise": 0.0012652175512150002,
        "user_cities_visited": 24,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "Amazing stay in a prime location.  We spent an anniversary weekend at the Ritz and could not have had a better time.  The rooms are beautiful and the staff wonderful.  We enjoyed breakfast, dinner, and drinks and found the quality of the food and the service to be excellent."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 1,
        "review_days": 0.5941949616648411,
        "helpful_class": 0,
        "review_text": "My boyfriend and I stayed there 2 weeks ago. It is a nice hotel and the location is perfect. Within walking distance to everything, Beware when you are offered a small room, our room was very small and not much room to move around in. It was clean and served the purpose. Staff was friendly and recommended a great place for breakfast. I would stay there again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.058598028477546006,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here for 1 night and I wish we could have stayed longer. It was a beautiful hotel full of charm and character. The king bedroom was immaculate with lots of special touches like fruit, a welcome letter, tiny macaroons and was spotlessly clean and tidy. Lovely toiletries too. We had a lovely view of the small but beautiful pool area and the terrace is like a leafy oasis away from the roads outside.I can't recommend it enough. The staff were very friendly and helpful."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
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        "review_days": 0.920591456736035,
        "helpful_class": 1,
        "review_text": "JW Marriott Washington, DC, Marriott Bonvoy, Marriott Hotels, JW Marriott.I like the hotel but enough with the thievery. Had a bill for $91.30 plus $15.00 tip equaling $106.30 got the folio $142.30. Way to try to swindle $36.00 from me.Twice had mysterious honor bar charges added to my room when we did not partake.  Parking keeps getting added to my folio and you keep trying to double charge for this parking. Always blaming someone else to boot!Now I am going to have to go through each and every line on my bill and folio to reconcile. I have eaten in your restaurant and bar many times so I have a lot of time I will need to waste now making sure or attempting to identify additional attempted larcenies by the hotel and it\u2019s staff.When I went to the desk to inquire/report about this fraudulent charge I was informed by Justin that he would take care of it later because he was busy. Three hours later he updated my folio and thanked me for noticing an incorrect charge and apologies (that they got caught) that it happenedThat\u2019s it?Just a thank you for noticing the attempted larceny?Are you even going to look into what happened? Are you even going to show me the signed copy of the bill? Every other day there is an in correct charge.  Now this inflating/adding money to bar bills appears to be a scam and its apparently condoned (as long as you don\u2019t get caught) by the management at JW.Hilton Hotels & Resorts, does this happen often at your hotels?Oh BTW lifetime Platinum/Titanium with Marriott.  Maybe now it\u2019s a good time to jump ship and start enjoying the the warm cookies in the other side of the fence?These inflated charges, mysterious/phantom charges, double charged for parking and lack of sincerity from this hotel was annoying but now I think it\u2019s criminal and intentionally done.First thing I\u2019ve noticed now, I\u2019ve been charged for cream for my coffee. 50 more receipts to go.But really $.80 for cream, cream for the $5.50 coffee.You suck."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 77,
        "expertise": 0.0029289104542810003,
        "user_cities_visited": 104,
        "review_days": 0.5328587075575021,
        "helpful_class": 1,
        "review_text": "The area where the hotel is located itself would be enough to avoid it forever: it is located in Tenderloin, which is a short walk to the city center, but this short walk is really dangerous and dreadful, it's full of homeless and high people, truly scary.... this however would have been a problem with an easy solution, as one can always get a taxi or a bus, but the fact this hotel is awful has no easy solution!First of all, the room: I've been in much cheaper motels and got much better rooms! Beds were not your usual queen beds, they were much smaller, no refrigerator, little light and the lamps were half broken (you had to be careful when switching them on or off cause the switcher would fall) and the moquette didn't look very clean. Furthermore, once we were spending an afternoon in our bedroom, the service woman knocked and we tried to tell her that we wanted to stay another hour in our room to rest (we knew perfectly well this could mean they were not gonna do our room, but we were fine with that). She didn't listen (or better, didn't understand English at all) and she cleaned the bathroom with us in the room!! We needed it and could not go there....absurd!!Breakfast was a nightmare... they call it continental breakfast, but it's a big fat lie... some pastries (if you were lucky), bread, butter, jelly (if you were lucky, sometimes they had it, sometimes they didn't and had the guts to say they didn't have it when they'd had it the day before!!!), crap coffee and some tasteless fruit.The staff was terrible, we asked them in particular if it was an issue to check out at 5.30 am, cause we left a deposit cash and we knew it might create issues. They told us everything was set, so we went down at 5.30 am. No one was there, the lady showed up after 15 minutes and surprise: they did not have cash enough! She had to go and get it somewhere else and we were so mad, we had a plane to catch and the night before they told us it was fine!!! Also, a taxi was waiting outside in the meanwhile, meaning the meter was running... total lack of professionality there.Really, go anywhere else, this hotel is just a waste of money...and not even a cheap one!!!!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 8,
        "expertise": 0.004205131977392001,
        "user_cities_visited": 7,
        "review_days": 0.081599123767798,
        "helpful_class": 1,
        "review_text": "Room more like prison cell, supposedly Chic Boutique.HaHa no way, Anaglypta wallpaper lime green bathroom, so small have to crawl over person next to you to get out of bed. Free Breakfast.. in a hotel room on 5th floor and if not there by 8am nothing left. Very tired and in need of a full revamp"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.863088718510405,
        "helpful_class": 1,
        "review_text": "We were very happy with the accommodations, staff and unexpected extras like the hourly shuttle to the strip, complimentary breakfast, guided tour to Red Rock Canyon and shuttle to the grocery store.  If I ever return to Vegas, this is where I want to stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.536144578313253,
        "helpful_class": 1,
        "review_text": "I stayed at the W - Lakeshore to celebrate my birthday weekend with my friends. I checked in around 4:40pm (check-in is 3pm on their website) after spending my afternoon at The Bliss Spa. I knew check in time was 3pm so I rushed out of the spa so we could check in and start getting ready for my 6:30pm dinner reservations.At 4:40pm I was told my room wasn't ready but it should be in 25-30 minutes and they offered me a complimentary drink at the bar. Almost 60 minutes later I followed up again (now almost 5:40) and the woman told me they needed another 15-20 min and she would get me in by 6pm so I could have 15 mins to get ready for my reservation. We ended up leaving the property and going to a friends place to get ready. We returned around 6:15 to drop off my bags and apparently my room had been ready but no one contacted me.This was a very frustrating experience. I had a wonderful relaxing experience at the spa, but to go from that to finding out my room wasn't ready for almost two hours and not having a place to get ready for my birthday dinner was not acceptable.I was not expecting this for a SPG Property, especially a W property. I am a Gold member for both Marriott & SPG and have never experienced this before.I emailed the GM twice about this already and they have yet to get back to me. Very poor customer service."
    },
    {
        "user_review_posted": 97,
        "user_total_helpful_votes": 62,
        "expertise": 0.002992796131546,
        "user_cities_visited": 173,
        "review_days": 0.191675794085432,
        "helpful_class": 1,
        "review_text": "I stayed at this hotel for 4 nights for a conference. Overall, it was a wonderful stay. The location is very central in SF. You're a stones throw from Union Square and downtown shopping, and countless delicious restaurants surround you.I had a King room. Initially, upon coming up to my room I found that I was staring straight at another building -- no view to be had. I asked the bellhop before he left if I could be accommodated to a room with a better view, and this was achieved quickly. I landed in a simple, somewhat cozy, but nicely appointed room on the east side of the building, facing the downtown skyline with a glimpse of Union Square. A perfect inspiring ambiance for getting some work done during downtime, and a unique place to catch a gorgeous California sunset.I attended an event held at Feinstein's at the Nikko, a lounge-like atmosphere. The space catered well to an upscale social event with live music. The food was done quite well.Service at Hotel Nikko is what I would expect from a 4-5 star hotel. All staff members we interacted with were professional and accommodating. My main critique of this property is the value for money aspect. I found the rooms to be comparatively small and plain compared to similarly marketed hotels. Be sure to budget in valet parking at $50/day!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 18,
        "expertise": 0.007834050535142,
        "user_cities_visited": 393,
        "review_days": 0.98959474260679,
        "helpful_class": 0,
        "review_text": "Overall this property is a mixed bag of comfort and service.We enjoyed the cleanliness of the property, the rooms were well appointed, but missing ice buckets and ice machines. Housekeeping did not replensih coffee or order forms for us.The location is not exactly Georgetown, they say a block, but its more than a block. More like a half a mile.Check in was disjointed, our room not ready, a promise of a call that never came when the room would be ready to occupy.Our room was well appointed, comfortable and well decorated. Very comfortable beds. Eclectic and modern furnishings, comfortable and clean.The room service was a mixed bag, fast service, really great food but they could not get a single order right, we called multiple times to get items thaty were ordered but not delivered. Very responsive and quick to correct but lack of quality controls of food going out the door it ruined the experience a bit.Also be fore-warned, this hotel is on the main drag for the fire department to get to Georgetown and they USE their sirens, all night long. Last night alone, 10 trips under our window with an engine and ambulance responding to points west.I would not stay here again, not because its awful but because it's like death by a thousand paper cuts. Small but nagging things need the hotels attention."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 10,
        "review_days": 0.802847754654983,
        "helpful_class": 0,
        "review_text": "We stayed in a \u201cqueen bed\u201d room.  However, there were no \u201cin room safe, iPod docking station or bathtub\u201d as listed under their amenities. It didn\u2019t bother us as we didn\u2019t need them anyway. The room was extremely small (as one would expect in NYC) with a noisy but effective heater. We stayed for about a week and during our stay, even though the bed was made every day, the room did no appear to be vacuumed. Coffee and sugar were not replenished either. Reception staff were extremely friendly and helpful. The hotel is conveniently located, however, it is not an ideal place for light sleepers as we could hear sirens on the streets all night long. Most attractions are within walking distance. Times Square subway station entrance is directly opposite the hotel. Food Emporium supermarket is about 15 mins walk from the hotel. Plenty of restaurants nearby. Would stay again."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 25,
        "expertise": 0.004744565817058,
        "user_cities_visited": 19,
        "review_days": 0.34227820372398604,
        "helpful_class": 1,
        "review_text": "This is a decent hotel in downtown San Francisco but there are a few annoyances, such that I cannot recommend it.I arrived late after a flight from Seattle. The first annoyance was discovering at the desk that there is a hidden charge called a \"facility fee\" of $25.00 per night. This is said to cover Wi-Fi, coffee in the lobby, and a $10 discount on breakfast. However it is non-optional. Frankly it is terrible value; I did not want the expensive hotel breakfast, the coffee is from a thermos flask and not very good, and my personal opinion is that basic Wi-Fi should not be charged extra; it is free in the lobby anyway. It makes no sense to me that there is such a thing as a \"facility fee\"; the facility of a room where you can stay is what you pay for when you book a hotel; this is just a hidden extra and should be part of the room rate.Second, I made my way to the room; it was dark of course, and there is no light switch by the door, just a blanked out plate. After stumbling around with the help of using my phone as a torch, I discovered that there are decorative attachments to lamps on the table that double as pull switches. Silly me, I thought, then discovered that another in our group had been similarly perplexed and actually called the front desk to find out how to switch the lights on. I do not need this when arriving tired and late.The room itself was spacious and clean, the view was nothing (overlooking a roof) but not all rooms can have nice views. Less appealing was an occasional grinding noise that woke me up, possibly connected to the elevators?Another annoyance was that the taps in the shower were hard to turn right off and tended to drip drip drip, a new washer needed perhaps?The hotel itself is dimly lit throughout which is a deliberate design in order to convey an atmosphere of stylish nightlife; this is not personally to my taste but I appreciate that this is an individual preference. The bar is beautiful with redwood panelled walls and a good selection of spirits.I have no complaints about the location, just along Geary a couple of blocks from Union Square. It is on the edge of the less salubrious Tenderloin area which may account for the issues some have mentioned with security; really though you can find interesting street characters anywhere in San Francisco and I think of it as local colour. If you are walking to the hotel it is probably best to walk along Geary from Union Square rather than coming from the south, especially late at night.So while it is not exactly a bad hotel I can't recommend it. I clicked \"no\" when I got the automatic survey request asking if I enjoyed my visit, explained my reasons, then got a canned response from a manager expressing regret but with no indication that they had actually read my comments, let alone intend to do anything about the issues raised."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 9,
        "review_days": 0.8696604600219051,
        "helpful_class": 0,
        "review_text": "I had a few issues with the hotel.  One was my attention to detail about rates and DoD Contractors getting the government rates.  Even though I am here for the government, I was not afforded the opportunity for the government rate.  This is a bigger issue than the hotels.  There should be a way for contractors to get the rate since that is only what we can be reimbursed for.  Perhaps a letter.My other issue is that the noise from the construction was so loud.  I came back from work at 3 pm and wanted to rest since I am coming from DC.  Well that was impossible since the construction, that is not on any of their websites, was so loud.  It sounded like they were right above me.  I understand I am in paradise, but jet lag people need afternoon naps and that is not going to happen in this place until the construction is done."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36035049288061305,
        "helpful_class": 0,
        "review_text": "The hotel has a cooling system that works based on a motion sensor, so if you're not moving around, it doesn't work, like at night!  So, you go to bed in a cool room and wake up in an oven.  It's a shame really because the location is good and the staff are great!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.5093099671412921,
        "helpful_class": 0,
        "review_text": "Our family stayed at the W hotel on the weekend of June 16th amd 17th. We made our reservations as part of wedding group. My wife wore a gold necklace to the wedding. This necklace was a special memory from our 10th wedding anniversary and took couple years to save for the purchase ($10 K).We checked out on Sunday around 11 PM and realized the jewelry was missing and reached out to the hotel right away to report missing item. The director of security called us back and went up to the room and mentioned the room was not serviced but could not find any jewelry or jewelry box. We went back to the hotel that night and checked the room to no luck.Upon checking the key log the director of security mentioned about room being accessed by their housekeeping supervisor or their staff after we checked out and they would investgate and get back to us.We provided pictures from that morning where my wife was wearing the jewelry at the hotel and asked to check the hotel surveliance cameras. The hotel contacted us back that they completed their investiagtion and have not found the stolen/missing jewelry.It is unfortunate that the W being an upscale/premium hotel does not have security in hotel hallways nor stairwells. If employees accessed the room and have not serviced the room after our checkout they could have just taken the jewelry and not reported to lost and found.W hotel is trying to hide behind state statutory of not being liable as they provided a safe in the room. Every safe has a mastercode which certain employees have acess to.The rooms are dated and the doors to the room do not lock properly behind you. You would have to pull the door hard to close it shut with multiple tries.I travel for work and stay at lot of hotels in different cities. Being platinum elite with Marriott and diamond with Hilton i have not seen any premium hotels being sloppy and not care about customer valuables.BEWARE of anyone staying at this property to protect their valuables and avoid staying at the W."
    },
    {
        "user_review_posted": 303,
        "user_total_helpful_votes": 283,
        "expertise": 0.0044241100707220005,
        "user_cities_visited": 401,
        "review_days": 0.400328587075575,
        "helpful_class": 1,
        "review_text": "We choose this hotel because of the location and the price/value. We were not disappointed. We were welcomed by a friendly staff and checked in to a nicely decorated room. As others have said, the walls are indeed thin so light sleepers will need ear plugs. the bathroom was functional and very clean.The location is good but not great. It is indeed only 10 minutes away from Union Square and a pleasant walk (50 mins) to the Pier. But is is also quite close to the Tenderloin, a not so pleasant neighborhood. That being said, overall we felt safe going to several restaurants in the area.Would book here again!"
    },
    {
        "user_review_posted": 321,
        "user_total_helpful_votes": 168,
        "expertise": 0.002430545888025,
        "user_cities_visited": 1500,
        "review_days": 0.133077765607886,
        "helpful_class": 1,
        "review_text": "This hotel has great location, right by Waikiki beach and Honolulu Zoo, close to Diamond Head. Close to shops, restaurants, bars. The hotel rooms were renovated, nice, furnished with full kitchen, my balcony was overlooking city and hotel pool. Free WiFi. Housekeeping every 3 days. Great view of Diamond Head and Waikiki beach from the roof deck. Beautiful sunsets."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.34611171960569503,
        "helpful_class": 1,
        "review_text": "The room really smelled of cigarets. The pool looks like it never have been cleaned, no one used The pool because of the nasty water. Overall i would not recommend for families with children to go here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.143483023001095,
        "helpful_class": 0,
        "review_text": "Enjoyed my stay at Kensington Park. Hotel was very comfortable and centrally located - 10 min walk to the piers, 5 mins from Chinatown, 1 min from tram line and close to all the big stores. Staff very helpful. Taxi ride from the airport is about $50. There is no breakfast at the hotel but there are so many good eating places near by its not a problem."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 17,
        "expertise": 0.001952995696789,
        "user_cities_visited": 19,
        "review_days": 0.46987951807228906,
        "helpful_class": 2,
        "review_text": "Yes I won, but the BJ rules are some of the fairest in Vegas. If you want to play old school downtown, this is the place. It is a no frills Casino but I would definitely play here again. Great night, good, fun dealers and met some good people. Not massive on the free drinks though."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 3,
        "expertise": 0.000929997950851,
        "user_cities_visited": 155,
        "review_days": 0.308871851040525,
        "helpful_class": 0,
        "review_text": "It's definitely an older, dated hotel, but if you're there to explore the city and won't be spending a lot of time in your room, you can't go wrong here.A great location, being about a 10 minute walk to the magnificent mile and about 20 mins to the Bean.  Several great restaurants nearby, including classic spots for deep dish pizza or steak. $25 per night for parking ($35 for in and out, but you do NOT need this option because - the city is very walkable).Cleanliness, bed, wifi and noise levels are all average. The slight road noise was not bothersome for us.  We didn't use the amenities (pool) as we were out most of the day.The staff are very friendly and helpful with getting oriented with the city and offering suggestions. The best value hotel in the area you will find.Would definitely stay again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6292442497261771,
        "helpful_class": 0,
        "review_text": "I've always loved the Ohio House. Great location, price, and can't beat the free parking! This was my 3rd time staying in the last 6 months and I know when I come back to Chicago I'll stay again! Plus they are remodeling so that's exciting!"
    },
    {
        "user_review_posted": 207,
        "user_total_helpful_votes": 82,
        "expertise": 0.0018128601667020002,
        "user_cities_visited": 567,
        "review_days": 0.9474260679079951,
        "helpful_class": 1,
        "review_text": "Located in a bit seedy part of Kings Cross across from the T Station.  The neighborhood seems to be in transition to up and coming condos.  I saw some Virgin Australia flight crew staying here.  I felt the Deluxe King room 516 was a bit small for three adults with an extra bed. It had no view, but was quiet and had nice amenities. The bathroom is not very private with only a sliding frosted glass door.  I also wish there had been a hand towel rack.I probably would not recommend this hotel because I prefer the CBD or Circular Quay areas."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.672508214676889,
        "helpful_class": 1,
        "review_text": "As I sit here writing my review I must tell this a nice hotel in Vegas just off the Strip which in walking distanceMy first in counter was with the front desk the agent was very unhelpful but as the days continued things got better the room are updated and very clean"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 50,
        "expertise": 0.004224397471666,
        "user_cities_visited": 44,
        "review_days": 0.410186199342825,
        "helpful_class": 3,
        "review_text": "Stayed overnight for a very early am meeting so I wouldn't have to drive in from Annapolis; stay not covered by my company.  Delightful experience. Staff polished, professional, very friendly to plain old me in sweatshirt and jeans.  Cost very reasonable for area and amenities provided, which include manager's evening reception (free food and drink!) and real breakfast (chef-made omelets!) in morning.  Metro Red Line (subway) is just across the street so quick and easy access to tourist, government and business sites in downtown DC, including the zoo for the kiddies. High-end shopping (Tiffany's, Saks, Brooks Brothers, Whole Foods) a short stroll away, including nice shops in mall within the building. Reasonably safe, upscale neighborhood.  Room (suite) attractively and comfortably furnished. Bedroom very quiet.  Wet bar, fridge, and microwave. Go and enjoy!"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 23,
        "expertise": 0.0012033413166650001,
        "user_cities_visited": 25,
        "review_days": 0.646221248630887,
        "helpful_class": 1,
        "review_text": "As usual we always come back to Lebua when visiting Bangkok and we are always so spoiled from all the lovely people who works there. It feels like coming \u201chome\u201d again every time.Big room, lovely view and relaxing areas to enjoy. The lounge has the best staff we ever meet. We understand that they love there work even if they have a tuff time taking care of all guests, different kinds. They are always very polite, correct and graceful to everyone. And we have meet the same staff for at least the last five or six years when we are here.So we really hope to see them again when coming back in seven months! A big hurray for you all!"
    },
    {
        "user_review_posted": 184,
        "user_total_helpful_votes": 56,
        "expertise": 0.001367240907847,
        "user_cities_visited": 245,
        "review_days": 0.10076670317634101,
        "helpful_class": 0,
        "review_text": "This is my third trip to DC this year.  The other stays were at the Willard and JR Marriott.  While those hotels are closer to the Mall and many of the major attractions I preferred the Fairmont.  Their promotional material refers to the hotel as an oasis in Washington and I agree.  The neighborhood is up scale, safe attractive and quite.  Georgetown is one block away.  The common areas within the hotel are very inviting.  The staff was very good.  Their style of service is more low-key then their competitors.   I prefer that.  I am not looking for a new best friend.   Check in was simple and fast.The room for a city hotel was large and very functional.  However from a design point of view the room was somewhat boring not unlike those of Marriott and Ritz Carlton.  Imagine if the same creativity that went into the lobby went to room design.I would also recommend free bottled water from Virginia then $7 water from France.  It would certainly be more environmentally friendly.  I have noticed that more and more hotels are becoming generous with the water.  It is greatly appreciated.I do give the hotel extra credit for having breakfast recommendations for vegans and other hard to please guests with special diets.I did find the restaurant somewhat disappointing however that will be the subject of a separate review.I understand that rates in Washington are subject to supply and demand.  Fortunately I had a good rate this time.  Based upon  my rate this was the perfect hotel experienced."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 2,
        "expertise": 0.000698812019566,
        "user_cities_visited": 11,
        "review_days": 0.340635268346111,
        "helpful_class": 1,
        "review_text": "We stayed here for 3 nights the room was clean and comfortable and well laid out, the bathroom had a TV in the mirror which is a novel idea which we made use of, the staff were friendly and always happy to help, the only small gripe I have was the cost of the parking at $45 per night seems very steep considering the room rate."
    },
    {
        "user_review_posted": 575,
        "user_total_helpful_votes": 719,
        "expertise": 0.005960402784374001,
        "user_cities_visited": 296,
        "review_days": 0.607338444687842,
        "helpful_class": 1,
        "review_text": "First time visitors to the Outrigger Reef.  I spent weeks researching hotels to find the property that would be the best fit for our family.  This was the perfect spot for us!  Comfortable sleep, good views, friendly staff, beach front, close to shops/restaurants.  Cannot say enough good things.  We stayed on the 8th floor w/ Diamondhead views.  Spectacular.  Check in was a breeze.  I'm sorry to have forgotten the name of the employee who checked us in but she was so friendly and hospitable.  True Aloha! spirit.  Room was ready a little after 1:00PM local time.  Easy access to elevator.  They have secured elevators so keep your room key handy to activate.  Very nice room for the 3 of us.  Had lots of room.  Very comfortable beds & bedding.  Bathroom was adequate for us.  Loved the views from the lanai.  Beach access was easy.  Very nice beach and no, not a small piece of sand but a decent size beach.  Not overly crowded like down the way to Kuhio Beach.  Easy 1/2 block walk to the free Waikiki trolley.  We used to bring us to Diamondhead.  Well appointed lobby and common areas.  When our travels bring us back to Oahu, this is where we'll stay again!  Mahalo!"
    },
    {
        "user_review_posted": 142,
        "user_total_helpful_votes": 51,
        "expertise": 0.001633324164339,
        "user_cities_visited": 74,
        "review_days": 0.32092004381161005,
        "helpful_class": 0,
        "review_text": "The location like everyone says is a bit far from the strip, but the price they charge compensate to stay in here, if you do not have a car, jus get a uber to downtown or the strip, is about 20 bucks, it takes about 20 minutes to get there, from the airport it seems a bit far and the uber charge is 25 bucks, the facilities are great the casino is more for old people, so if you have children they will love the pool, oh the pool, is just great, must be one of the best pools I have been in a hotel, really good, in the afternoon get packed with children but cos is so big there is enough room for everybody.The room I got it was in the smooking area but got changed first thing in the morning with no problem.There is a new mall just across the street from casino and the food in there is great, and cheap, and there is a cinema as well and plenty of shops to make you busy.If I am back here I would do pool in the morning, then lunch in the mall, then i'd go to the strip.Thank you RED ROCK."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 25,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 20,
        "review_days": 0.091456736035049,
        "helpful_class": 1,
        "review_text": "In oct 2011 we went to Hawaii for the first time for my partners 50th birthday. We stayed at the Aston Waikiki beach hotel. We had a great stay - check out my review back then.So this year was my 50th birthday and there was no where else I wanted to be than Hawaii. I did some research for a few other hotels thinking we might want to try something else. But I kept coming back to Astons website and remembering how great it was to stay there. So I booked it again.We arrived about 4:00 pm on a Saturday. The valets were right there and ready to help us unload the car and get me set up for parking. They explained the process that I remembered from before.Up to the third floor to check in and was greeted with a warm aloha and a welcome back. They got us checked in right away, explained the elevator system and sent us to our room. This time on the 12th floor looking right out over Waikiki beach. The room was clean, bed comfortable, bathroom well equipped and a view to die for.On the second night we had taken a free movie from the box downstairs to watch in the room. For some reason we were not able to get it working. We called for maintenance and they were there within 5 minutes. He fixed the machine (operator error on my part) and showed us how to work it properly. We enjoyed our movie and had a nice evening.Every time we needed the car we would call down and it was always there waiting for us. The valets were all friendly and helpful and always asked how our day was or what excursions we had done and always seemed genuinely interested. Just a great group of people down there.We had breakfast at the pool all but 2 mornings. One morning we took our bag of food and 2 chairs supplied by the hotel and sat on the beach eating breakfast. The other morning we are at a Lu lus for my birthday breakfast. (But that's another great review to come) the breakfast at Aston is good. They offer a good mix of regular and local items, donuts, bagels, pastries, sushi, soup, cereal etc. coffee, tea, juices, milk. All included in the room charge. You can also get a custom omelet or waffle for a small additional fee. For added enjoyment there is a singer and hula dancer that are great performers and welcome audience participation. It's just a really nice way to start every day.Sadly after 8 days it was time to go home.  The checkout process was easy and painless. No surprise charges or anything in the bill. Very straightforward. However, since we had a 10pm flight I asked if there was any way we could have a late checkout. They asked how late and I answered 6:00 pm with a laugh knowing no hotel lets you stay that late. She looked in the screen and said that wouldn't be a problem and would only be $75.00. WOW! Seriously! I've asked other hotels in New England for a 1:00 pm checkout and am always told that I would have to pay for a full night.Well here is Aston stepping it up. We loved having the room until it was time to go the airport. It allowed us to see the pride parade, go to the pride festival, do some last minute shopping and have our last Hawaiian meal. Then take a nice shower before heading home.I guess since I've only stayed at the Aston Waikiki beach hotel the 2 times I went to Hawaii I don't have much to compare it to. But I will say just walking through some other hotel areas I can tell I made the right choice with Aston.Really hope I can come back in 2 years and stay at the best hotel on Waikiki beach.Thank you to all at the Aston Waikiki beach hotel!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
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        "review_days": 0.32092004381161005,
        "helpful_class": 2,
        "review_text": "My husband and I stayed at The Hay Adams this past weekend to celebrate his birthday and enjoy the sights in DC. I had read reviews of many of the top hotels in DC but decided The Hay had the best location for us and I loved the description of the package they were offering.I booked a St. John's Church view room on the Good Morning Mr. President package which included a breakfast Saturday morning at the Top of the Hay with a spectacular view of the White House.The awesome service from the staff started long before we arrived! I worked with their concierge Eric to arrange for a private tour of the city, discuss restaurants with him, and confirm our breakfast time at top of the hay. He made sure everyone knew it was my husband's birthday so he was greeted appropriately.When we arrived we were upgraded to a recently renovated Lafayette Park view room which was just beautiful! The lobby of the hotel is small but gorgeous! This is one of the grand dame hotels with the beautiful woodwork and plasterwork that you would expect.Whenever we entered or exited the hotel the staff greeted us by name and asked how our day or meal was or told us to enjoy our outing. We never felt like just another tourist in a large convention hotel.Our room 206 was large, bright and airy. The robes and slippers were a lovely touch. The updated bathroom was gleaming in marble, glass and brass. Very pretty. It's not huge but done well. A bit more storage space for toiletries would be my only suggestion. Plenty of closet space and both wooden and satin hangers. Huge flat screen tv was excellent for watching the Olympics!Eating breakfast at Top of the Hay on Saturday morning was spectacular! Top floor of the hotel with an unobstructed view of the White House. It was a private room with just us and 2 other tables. We could walk outside on a walkway and take all the pictures we wanted. The food and service were excellent!The private tour guide we had, Bill Wadsworth, recommended to us by concierge Eric, was terrific! He knew so much about the history and architecture of Washington and just made touring the city so interesting and fun and we could go at our own pace.We also had lunch downstairs in Off the Record. The food was very good. The bar is downstairs on a lower floor and has a darker bar atmosphere.We also had breakfast from room service and again the food was very good and arrived exactly at the time we requested.Turn down service in the evening was just lovely also!All together this was just a wonderful weekend and we would stay at The Hay again. Would definitely recommend it for anyone that enjoys impeccable service and beautiful hotels."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.335158817086527,
        "helpful_class": 0,
        "review_text": "Short distance to BTS, Terminal 21, 7-11, convenient place. Request for early check-in, 11am reach hotel, the room is already for check in.Clean,Comfortable, nice room. All the staffs very good,polite & helpful, always ready open the main door for ours, help to booking taxi.Nice Breakfast."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 22,
        "expertise": 0.0052300562727570004,
        "user_cities_visited": 48,
        "review_days": 0.684008762322015,
        "helpful_class": 0,
        "review_text": "My go to hotel in Bangkok (married to a Bangkok native so I know the city well enough ). Although older now the hotel delivers on all fronts. Just be careful as the room rates move around a bit. Good service, sophisticated and well located. Suites although dated are still fabulous and quiet."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 27,
        "expertise": 0.001187507032729,
        "user_cities_visited": 47,
        "review_days": 0.253559693318729,
        "helpful_class": 1,
        "review_text": "We did not find this place to be a good value. Their service was poor and just not what one should expect from an acclaimed 4 star status hotel. The manager emailed me regarding any issues. When i responded he did not respond. I followed up and he again did not respond. While the accommodations were good, there were too many issues and the total lack of response from management leads to an overall negative review. Even upon return management emailed me about a missed charge for a bottle of liquor in the mini bar, but failed to address the concerns i brought up with them.Some of the issues to name a few: TV was old and the speakers were blown and broken, options on the TV were stated as available but not, lighting was poor in bathroom, the shower temperature control was poor and cool water never came out, concierge/doorman was unable to direct taxi's to where we wanted to go, drinks at the 3 bars we went to were just badly made, and overall quality of food and drinks was just not good. All of this and other nuisances, coupled by managements lack of communication made this hotel overpriced and overrated.I will note that they did reduce the breakfast charge, for which we are appreciative, but did not learn about it until reading the check out folio, where the price had been discounted in half. We appreciate this courtesy, but would have appreciated a follow up call or response to our email that our request was even received. I suspect the front desk lady made this happen and doubt the manager has even bothered to read the below email.Bottom line, don't waste your money at this hotel. We had a far better experience just down the street at the Ascott Sathorn for far less per night, with better accommodations and amenities"
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 32,
        "expertise": 0.002077787257585,
        "user_cities_visited": 24,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "The best part of this place was being able to walk everywhere!  The hotel room was clean tho smallish, but had a nice bath which was a decent size.  The bed and a/c were very comfortable.  Unlike some places the front desk was well staffed, and the employees ensured your comfort and were supportive.  I especially like that upon request they handed you good sized reusable cloth shopping totes, so I could bring them home and reuse and remember the good time I had in Seattle.  They also have a number to text if you are out and need assistance which I think is pretty cool.The hotel is well located.  Walk less than a mile in any direction and you are at either the Space Needle, downtown shopping, Pike Place Market, etc.  The downside in the hotel is there is no restaurant/bar, and only one elevator which I thought was odd.  The staff told us to expect noise at night when we checked in on a Saturday due to the nearby club and bar locations, but we never heard a thing.  The Inn goes as far as supplying earplugs. The neighborhood was probably considered trendy.  We counted at least 6 restaurants within a 2 block radius (we ate at 3 of them in our three day stay)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.089266155531215,
        "helpful_class": 0,
        "review_text": "The Adagio staff were wonderful throughout the celebration of our daughter's wedding.  They were attentive, helpful, on time every time, and very courteous.  The professionalism exhibited by every member of the staff is to be commended."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 22,
        "expertise": 0.002700395477273,
        "user_cities_visited": 39,
        "review_days": 0.5903614457831321,
        "helpful_class": 0,
        "review_text": "Stayed here for three days in December and it was a well kept, centrally located hotel.Friendly staff,rooms were spacious and comfortable,breakfast was very good.Swimmimg pool was adequate and the WiFi generally worked well.Everything is nearby,and they have a tuk tuk service.When you leave the hotel take some time to explore,turn both ways and see what\u2019s nearby.Top tip,use the BTS and subway and the Radisson Blu which is 6 minutes walk away on Sukhumvit has a great rooftop bar."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.058050383351588006,
        "helpful_class": 0,
        "review_text": "Hotel Palomar was our last stop on A surprise trip for our 40th wedding anniversary.  The entire experience at the Palomar was just perfect.  The staff was exceptional and went above and beyond any hotel we've ever stayed at. Right off Market St. and steps from amazing shopping.I want to say \"THANK YOU TO EVERYONE  at the Palomar\".  Next time we're in San Francisco, I know where we'll stay. . .The Hotel Palmar!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.26396495071193804,
        "helpful_class": 0,
        "review_text": "It's a step back in time or a jump across the Atlantic. This great pensione has shared baths and toilets with sinks in the rooms. My husband and I stayed here nearly every time we visited SF back in the late 90s and early 00's. I decided to book myself for a work trip. My window is open to the street, the sun is shining on a Cathedral nearby, it seems odd to hear English spoken on the street below. My room is very basic but clean. I love meeting people here. If you want a real treat, ask for the penthouse - we would stay there with our toddler daughter back in the day."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 14,
        "expertise": 0.001632447511295,
        "user_cities_visited": 18,
        "review_days": 0.524644030668127,
        "helpful_class": 1,
        "review_text": "A perfectly located downtown business hotel. 10 minutes to the airport by taxi so you do not waste your day if you travel midday. The downside is that it is not beachfront.The room was clean, spacious and quite with a perfect a/c not like the ones in the western world where you get a cold. Although on the high way there was no road noise.The breakfast was delicious and for a change you could try different tastes every morning, so no boring wakeups.Try the ice tea is excellent.The buffet was also delicious.Quite fast wifi , no problems.A good, pleasant hotel no so expensive."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8608981380065711,
        "helpful_class": 0,
        "review_text": "Very good hotel in historical building. Fantastic location. Rooms and bathrooms very decent size and very clean. It seems the hotel was renovated, so everything looks very new. I needed ice and there was no ice in the 4 floors I looked for and when I asked room service they never came. I had to collect downstairs. But that\u2019s it about it."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 32,
        "expertise": 0.002243554378608,
        "user_cities_visited": 151,
        "review_days": 0.335158817086527,
        "helpful_class": 1,
        "review_text": "I have to think there is no better value than this hotel. From the moment I walked into the lobby everything was excellent. The lobby is beautiful, the checkin went smooths reception staff was so friendly and helpful. The room was stunning, clean and quiet. The bed comfortable.The hotel is in a perfect location as well. A quick (and safe) 10 minute walk to Georgetown, and 20 mins to the Mall. The metro is about 5 mins away as well. Seriously a tremendous hotel - highly recommend it and will stay here again!"
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 72,
        "expertise": 0.002642048095527,
        "user_cities_visited": 537,
        "review_days": 0.09967141292442401,
        "helpful_class": 0,
        "review_text": "a great location, nice rooms with good bed, but the hotel has zero style, this is not an hotel to come back to. the entrance of the hotel is in the back through the garage, the carpets are old and you can see the hotel has not been remodelled in a long time"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.48740416210295706,
        "helpful_class": 0,
        "review_text": "THE  RITZ is top notch .  Could not ask   for  a better place  . Very close  to   all i needed  . My husband was ill  an in the  hospital in sfo   for surgery it was nice  to  know they  provided a car to take me to and  from hospital . i did   not   need to  worry about parking   or  driving in the  city .  the  reception  as  well as the  bell  boys  and valet   were  great made  sure  all my needs  were  met   breakfast  was   wonderful ..    safe  all was  wonderful   . i recommend   the  ritz   than  any other place  well  worth it ..."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 7,
        "review_days": 0.32146768893756805,
        "helpful_class": 0,
        "review_text": "great location if all you want to go is the nearby mall like platinum and siam paragon, central world is beside the hotel and there is a short cut in the mall which can be lead to the hotel, if you need to take a bts alot then maybe it is consider far as it is in between BTS chit lom and Siam. Room is big and clean and the round bathtub is fantastic."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 17,
        "expertise": 0.004016330133509,
        "user_cities_visited": 18,
        "review_days": 0.855421686746987,
        "helpful_class": 1,
        "review_text": "In the 100\u2019s of room nights I have sowing in hotels across the globe this is officially the worst arrival experience ever.Valet the Car. Explained we wanted to take our own bags.  They just kept arguing to help until we gave in. They walked us in to the crowded reception.  Then disappeared with our bags and no receipt;Then the most incompetent reception attendant with poor English fussed around for more than 25m to check us in.   Asked for our passports 3 times.  Refused to take our GCC ID, then demanded in later.  Just hopeless.  Then after 25m then said we should come back in 2mhrs at 3pm as we were early.Whilst we were waiting wife went to the toilet.  When in the cubicle a cleaner used a key to open it from the outside and opened the door whilst she was going to the toilet. No apology.Then when I was waiting for the terrible staff member to finish my check out and other lady came and asked whether I was being attended to. I replied only by someone totally incompetent. She said ok thank you and walked off.Then the room number was written poorly on then key envelope.  That meant we went to the wrong end of the hotelClearly no one cared here.  Poorly trained staff,  terrible customer service.Terrible value for AUD500 a night!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 7,
        "review_days": 0.030120481927710004,
        "helpful_class": 0,
        "review_text": "I stayed here last weekend with my spouse, to celebrate a birthday.The staff were so nice and made our stay really special. On a cold day (well, cold for DC) they even had hot cider out at the wine hour.  The location of this hotel cannot be beat -- close to DuPont Circle and the U street coridor and in a lovey neighborhood."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 11,
        "review_days": 0.849397590361445,
        "helpful_class": 0,
        "review_text": "Good location for all the sights. The room was comfortable with a very nice bathroom. Restaurant was good, though not a massive menu & quie expensive. The coffee shop attached to the hotel is one to miss."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 20,
        "expertise": 0.0030218577484490004,
        "user_cities_visited": 31,
        "review_days": 0.32749178532311,
        "helpful_class": 0,
        "review_text": "Although we did not spend a lot of time in the hotel, the time we did was fantastic.The Valet was very quick and efficient (this is something I often worry about), we never had more than a 5 minute wait for our car, even when it seemed busy.The front desk staff was very friendly and accommodating. I thought about taking one star off because one of the days we were there we were told there would be no power from 10-6 that day. The bad part was we received notification as we were on our plane from the DC area.  I did not have time to look at other hotels and clearly I rely on Tripadvisor a lot to pick a hotel (although we are loyal to Marriott's). With the notification we were offered a few concessions to try to make up for what would be a day without power in hot Miami which I did not find acceptable. After speaking to Stephanie, we were able to come to a compromise that was acceptable.The room was a little smaller than I'm used to but with 2 double beds, was plenty to accommodate our family of 4. I loved the new (non carpeted) floors and the style that fit into Miami.The restaurant was adequate, but there are so many other places around, we really just used the restaurant for drinks at the pool and a quick snack.The pools were well maintained and the loungers were comfortable. We chose to stay at the pool vs. the beach primarily because we did not want to spend $19/umbrella and $13/chair to sit at the beach. We were only out 1 hour on one day and 3 hours another so maybe if we had the whole day to relax by the beach we would have thought more about it.We were treated well at Gold members and the concierge lounge was adequate. Breakfast was good, well stocked and plenty of choices, but appetizers and dessert offerings had much to be desired. One evening we wanted a little something sweet and there were about 10 small pieces of flan on a tray, that's it. At least we could get an ice cold soda.I did have to work a bit while there and the wifi was fine in the lounge as well as the room.Overall I would definitely stay here again for a trip to South Beach."
    },
    {
        "user_review_posted": 243,
        "user_total_helpful_votes": 252,
        "expertise": 0.0049243770969460005,
        "user_cities_visited": 408,
        "review_days": 0.009309967141292001,
        "helpful_class": 1,
        "review_text": "On this visit, we stayed at Hilton's \"Grand Waikikian.\"  This is Hilton's latest resort to be added with the final tower to be be in place by 2017 (projected).This latest tower sits behind the \"Lagoon Tower\" but interconnected with adjoining lobbies.The front of the lobby where you check-in is lavishly decorated and reminds me of \"Disney's Grand California Hotel\" in Anaheim, California.There are mahogany wood fixtures throughout the interior hallways with see through wood carvings. There is a fish pond on one end and a waterfall that leads to an outside pool complete with hidden slides.The complex has 39 floors, five of which are penthouses and require a special card key.Our room, which was on the 29th floor offered us a nice view of the surrounding area.  Unfortunately we only had a partial view of the ocean, which we are accustomed to during our stays here.The suites are lavishly decorated and comes equipped with a fully stocked kitchen, two baths, Lanai, washer & dryer, frigerator, hardwood floors, flat screen tv's, and of course free Wi-Fi for today's electronic savvy family!Restaurants as well as an assortment of shops abound within the complex to satisfy everyone's needs. The only drawback is that it can get very expensive...Of course with three \"ABC Stores on premise,\" you can opt to save a little by preparing meals in your suite.Concierge on premise are very helpful in planning out your daily itinerary.  Of course they also pitch their usual \"spiel of listening to another timeshare venture, which we declined.\"The Hilton Hawaiian Village is centrally located  (\"In my humble opinion\") to a lot of attractions and within walking distance. There are walking tours to submarine adventures.The complex offers surf lessons to Lai making.  Guests wishing to attend a Luau can attend one of two in the complex.During our last visit in 2014, the \"Rainbow Towers\" signature tiles were being refurbished, renovated.  The new look is gorgeous  (pictures attached) both during the day and night!Guests are treated to a fireworks display every Friday night along with other outdoor activities to satisfy even the hard to please.Of course the majority of guests who stay at anyone of Hilton's Towers come to tan and frolic at Waikiki's famous beach.  There is also the \"lagoon,\" which is basically a huge salt water pool for all ages.Our overall experience and stay at this resort was very good and worth a stay if you can afford the $700.00 a night room!Of course nothing lasts forever and when the time comes to leave, your already making plans to return!"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 38,
        "expertise": 0.0033060755779500003,
        "user_cities_visited": 34,
        "review_days": 0.039978094194961004,
        "helpful_class": 0,
        "review_text": "I've always stayed at the Hilton Hawaiian Village and wanted to try this property because of its location. I was by myself and had it not been for the Honolulu Festival going on, wouldn't have felt comfortable walking to the beach and around by myself. It's a few blocks from the beach and I would say is ideal for families. As I was here for work, not ideal because in room Internet was $9.95 a night.All the reviews are correct about the staff. Everyone is incredibly nice and accommodating."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.288061336254107,
        "helpful_class": 0,
        "review_text": "Having the best stay! What a great and personal   Hotel--- Tyson, Thomas, Jimmy, Jacki, Julian super great people! The staff went out of their way to see that our family was well taken care of - and with such great attitudes! Can't wait to come back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.895399780941949,
        "helpful_class": 0,
        "review_text": "I stayed at the hotel with my friends last week. At the beginning the hotel gives a very illustrious and sophisticated vibe. As you enter the lobby, it radiates with beauty and elegance. The aroma is very pleasant and the flower decor is most exquisite. The staff provided great service, very kind and helpful to welcome me. Special thanks to the concierge and Miss Ratta.....something She spoke good English and was able to answer my queries. The room is fine and clean. I still hope they can renovate and make it more modern. The location is in the center of the city which is very good and convenient. Plus, it\u2019s next to the sky trains and airport link. Highly recommend !"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 8,
        "review_days": 0.6621029572836801,
        "helpful_class": 1,
        "review_text": "I have to say, Trump knows how to do it right! The best hotel I have stayed at. The room was fantastic. The bed was so comfortable. The bars were fantastic. The employees were very friendly. Great location and walking distance to alot of great places. Will definitely be back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.628696604600219,
        "helpful_class": 0,
        "review_text": "As I was coming off a long haul flight as a solo female business traveller I needed somewhere with a good location and quiet.  This was a great hotel for that and I love the architecture and building design it was beautiful"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 4,
        "review_days": 0.35925520262869604,
        "helpful_class": 0,
        "review_text": "We recently spent 5 nights at The Silversmith Hotel when we were in Chicago celebrating my boyfriend's 50th birthday. We cannot recommend the hotel highly enough. All the hotel staff were extremely friendly and made us feel very welcome. The first room that we checked into was right above the El (on the 4th floor). We found this to be a bit noisy during the night so we asked if it would be possible to move to a quieter room the next day. This request was accommodated without a problem and we were moved to a room at the back of hotel on the 9th floor, which was much quieter. The rooms themselves are very well appointed - very comfortable bed, huge bathroom and it was lovely to have a separate seating area (we were in a Premium King room). We would recommend Bavette's Bar & Boeuf for dinner - excellent steak and probably the best mashed potato and ice cream that we've ever eaten (not together of course!). We would also recommend Max's Take Out on E.Adam Street for hot dogs - wonderful! Overall a wonderful stay!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 21,
        "expertise": 0.0030756923755930004,
        "user_cities_visited": 19,
        "review_days": 0.586527929901423,
        "helpful_class": 1,
        "review_text": "This was our third stay here after a gap of five years. We were booked into the Horizon Club. Our room was as we remembered but is beginning to show signs of wear and tear. That said it was comfortable and well maintained, the view from the window mesmerising both day and night.We were very well cared for in the Horizon Club, always a welcome and good food during the day and cocktails in the evening. Our thanks go to Mike and his colleagues and to Chef Tilak, great food and champion crepe maker! We hope they are still there on our next visit.The pool is good, comfortable loungers. Friday's best avoided if seeking peace and quiet.The metro is a few hundred metres away and good for getting about as are the plentiful taxis."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5854326396495071,
        "helpful_class": 0,
        "review_text": "Cleaning of room was late in afternoon when I was ready to relax after a conference otherwise no complaints. The room was well furnished and very comfortable. Front desk staff were very friendly and helpful.  The location of the hotel is ideal for the downtown amenities and sights. The conference facilities and the food were quite good."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 4,
        "review_days": 0.9249726177437021,
        "helpful_class": 0,
        "review_text": "Buckle-up because this will be a long one. My experience with this four star hotel was very poor. I booked a room with two queen beds and requested one away from the elevators, which was confirmed with me at the front-desk upon check in. I arrive at my room (note that nobody offered to show me to my room or help with bags)to find it's the first one off the hallway next to the elevators and is one king. I was told quite snootily and rudely when I immediately called the front desk that since I booked a room through a third-party, if you reserve a room for two people it'll give you a king bed and they will not be moving me because they gave their queen beds to people who reserved directly with them. I contacted the third-party I booked through who stated they had confirmed a reservation for a room with two queens.I raised this issue again and was offered a $25 food and beverage credit, despite the fact that I had just told the woman I was leaving for an event (6 pm second night of my stay), would be back very late and leaving/checking-out early the following morning. She said she would speak to a manager for me and I never heard back. No mention of this at check-out and the hotel is not responding to the retailer I booked through's attempts to contact them.Also, my first night we wanted more pillows and realized there were two shampoos and no conditioners in the bathroom. We called guest services, housekeeping and the front desk three times and nobody answered and we never received a call back. I understand it was around 8:30 pm, but someone should've answered one of these eventually.Additionally, they charge $100 per night for incidentals up-front. I've stayed in castles in Europe that were five stars where they did not front-load a charge this large. I understand wanting a card for any room charges, but charging $100/night and then releasing it at check out, for you to then wait \"3-5 business days for the charge to drop off\" is ridiculous.All in all, I was very unimpressed by the Darcy and they clearly did not care that I was unhappy with my experience and did nothing to rectify it despite the fact that I complained multiple times and there was no follow-up. I am very disappointed as I was very much looking forward to my stay here. I would recommend looking elsewhere if you are willing to pay as much as they charge for your visit to DC."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 32,
        "review_days": 0.6621029572836801,
        "helpful_class": 0,
        "review_text": "The D was a great Hotel! It had several resturants for every taste.The rooms were clean, up to date and maintained.Everyone i encountered was friendly and polite.Definatly would consider another stay."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.33406352683461105,
        "helpful_class": 0,
        "review_text": "Very good hotel / good price / in the heart of bangkok at soi 11 where all the pubs disco shopping everything is close by just walking distance from the salil and the marco restaurant is also good in the hotel"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.5355969331872941,
        "helpful_class": 1,
        "review_text": "I had a lovely 3 night stay. Hotel is very convenient to everything which was perfect for me. I had a basic room which was fine as I only slept there and spent all my time exlporing. Staff were kind and helpful. Great stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.103504928806133,
        "helpful_class": 1,
        "review_text": "I was there at end June with a couple of friends and we stayed for a total of 4D3N there. Hotel is really good in terms of its cleanliness, the service level (as usual with all other hotels in Bangkok) as well as the price compared to the other 4 star hotels in the area. The gym was pretty functional for the hotel's size and the breakfast buffet has quite a good spread of items. The best part of the hotel though, is the Rooftop bar. It is a pretty chill place to have a couple of drinks at after a long day of sightseeing/shopping and it opens till 1amA few downsides though:1) A lot of the cabbies are unfamiliar with the hotel, most likely due to 2 reasons.a. Hotel is relatively new in an area with probably 100 hotels.b. Hotel's name sounds pretty similar to some of the hotels nearby (Centara @ Central World and Amari Watergate). These are the more established hotels which the cabbies are more familiar with.2) It is relatively far away from the nearest BTS station3) There isnt a swimming pool.Suggestions:1) Before you reach there for the first time, do some homework and ensure you have the name and the streetname of the hotel in the native Thai language. This can better help the cabbies Request for the namecard of the hotel when you arrive at the hotel.2) If your cabby really has no clue to where your hotel is at, tell him to go to Amari watergate at Pratunam (opposite Platinum Fashion Mall) and turn left at the next major junction. After turning left, keep to the right-most lane and prepare to turn right when you see \"Centara\".Overall, it was a really positive experience for me and my friends and we would re-visit again the next time we go to Bangkok."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 39,
        "expertise": 0.00367648681452,
        "user_cities_visited": 47,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "After staying in SF many times in 2015 at a B&B during the high season, I ran across this place at an exremely reasonable rate in January.  Turns out that winter is the time to go if you are on a budget.  This place meets the budget test: has free parking (!)--a great benefit in SF; good, safe location with dozens of shops and restaurants within a 6 block radius (and beyond if you want to walk that far); pleasant front desk people; the room and bath were quite large and clean; bed comfortable.  The cons:  hallways are musty smelling (although the room was not); you could have traffic noise if your rooms faces either Fillmore or Lombard (with the latter being the busier of the two); the d\u00e9cor is outdated and dim.  There was also a sugar ant problem (the little guys). Do NOT leave any spent soda cans or food anywhere--or in the morning you will see them covered with little ants."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 8,
        "expertise": 0.002478943690463,
        "user_cities_visited": 13,
        "review_days": 0.445235487404162,
        "helpful_class": 0,
        "review_text": "Clean, modern, sophisticated rooms and lounges, and great prices.  Spacious casino with tons of amenities that families can really enjoy, including movies, arcades, shopping food court, restaurants, bowling, etc.  The buffets are amazing quality at very reasonable prices.  Service in other restaurants was inconsistent and a bit slow.  We will definitely be back."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 45,
        "expertise": 0.013544080326602,
        "user_cities_visited": 12,
        "review_days": 0.40799561883899205,
        "helpful_class": 0,
        "review_text": "There are a lot of options in Bangkok and there are some great great luxury hotels.  This hotel is not one of the new ones.  But it is still my favorite.  Here is why- The spa is excellent.  the massages are top notch and very affordable.  usually half the price of other comparable massages at luxury hotels.- The room layout just has a very nice class to it.  Compared to the, say the Ritz which has a generic-luxury hotel feel... this has a genuine uniqueness in the appointment of its rooms.- The staff is always very friendly- The hotel gym is good and clean and the machines are never broken.- It is right next to Soi Cowboy if you like that sort of thing (this maybe a minus for some).- Great restaurants in the back ally behind the hotel, especially the Japanese one.- Prices very good for luxury hotel- The room service menu is good and available 24 hours.- Wine selection is good.- Super centrally located for those that like shopping.- best beds I have slept in.  I know that is personal, but the perfect balance between hard and soft.What the new traveler may find a down side- Some rooms probably need renovation.  I think they are in the processes of doing that.  But some of the cabinets and rugs may seem worn out. But if you get a room which has been renovated then it feels like brand new.- The rooms are smaller than your standard luxury hotel room.  But they are well appointed, with nice style.  They are not your faux-standard-luxury rooms and it works very well.- Restaurants in the hotel are just ok.  I would eat out. But for a late night room service.. it is good.- There is the occasional spill over form Soi Cowboy. You can see the old man / young Thai lady thing going on.  Or the Asian business man getting is geisha for the night. This maybe a plus for some and maybe a minus for others.  Note the hotel doesn't have escorts in the bar, which is good, but just clients bringing in girls from soi cowboy next door.- The bar downstairs is good.  But when they play live music it is unbearable to sit and have drink / conversation.   Like so many places they play far too loud.For me the best is to arrive from the airport, go to the gym, dip in the pool and get a 90 minute massage.  Then get some room service and sleep like a charm.  If I am staying  additional nights, then I am centrally located for my business or tourism."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8959474260679081,
        "helpful_class": 0,
        "review_text": "Close to the BTS and the shopping malls.Friendly and helpful staff especially Jamal.Stunning setting with a beautiful garden ,a big swimming pool  with cheerful staff and a state of art gym.Towels in the bathroom need to be in better quality."
    },
    {
        "user_review_posted": 174,
        "user_total_helpful_votes": 81,
        "expertise": 0.002149703036598,
        "user_cities_visited": 4,
        "review_days": 0.963307776560788,
        "helpful_class": 1,
        "review_text": "We saw a promotion with 50% off of this hotel dinner buffet section from 18:00 to 10:30 online. Therefore, we booked though its official website.Coz we have six people in total with a wheel chair, they arranged a nice seat with enough space for us, most importantly it is near food bar.One of the staff called Pan provide a very excellent services to us, for example, we suggest the soup should be more hot rather than room temperature, she did suggest to the chef.Moreover, she take initiative to provide tissues, toothpicks for us. We have old women here who cannot eat spicy noodle, we ask for a clear soup noodle , she helped us to deliver a clear soup noodle for my grandma, she is being so helpful. Hence, she help us took lots of pictures with his patience.Regarding the food, Pullman provides four kind of seafood, the crab taste so good  , mussels are fresh enough , the prawns also so chewy.There is a live band down stair , we enjoy the music while we are eating . Definitely will come again . Thank you for all the staffs effort to provide a good atmosphere and nice dining experience for our family ."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 6,
        "expertise": 0.0008941242718590001,
        "user_cities_visited": 21,
        "review_days": 0.14950711938663702,
        "helpful_class": 0,
        "review_text": "Very convenient location if you are attending a conference at the convention center - it is literally just a few steps away.  However, the rooms are dated and the hotel could use a refresh, especially compared to newer more modern hotels in the area.  One of the few hotels that does not have a casino on property."
    },
    {
        "user_review_posted": 1197,
        "user_total_helpful_votes": 763,
        "expertise": 0.002984308024465,
        "user_cities_visited": 366,
        "review_days": 0.279846659364731,
        "helpful_class": 2,
        "review_text": "PROS:  Quality hotel right on the river just a little east of Michigan Ave.  Great location.  Clean, modern reception area with bellhop, front desk, bar all spaciously set.  Rooms are totally modern and up-to-date and immaculately clean (see my pics).  Very spacious with nice linens, tv with many channels, wifi and spacious bathroom.  Views were spectacular. Service of employees in this hotel was top notch, from the doorman all the way thru to the rest of the personnel, great job!  There's also a House of Blues right in the parking area of the hotel, i think you walk 15 feet to get there :o)CONS: Parking is expensive.  There really aren't any cons. There are a few bums in the area, but that's expected in any downtown and the doorman did an excellent job of keeping them off the property."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 14,
        "expertise": 0.003126264298061,
        "user_cities_visited": 10,
        "review_days": 0.21193866374589201,
        "helpful_class": 0,
        "review_text": "Great stay.Good size room. Spacious. Seperate closet space, couch, work desk and chair.Free tea and coffee. Water bottles provided on request free of chargeLavish breakfast, worth itBurj Khalifa view worth it, unobstructed view of the tower and the Dubai fountains"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "We were amazed and delighted when we rocked up here. The pics don't do it justice. its incredibly tasteful in every way. I think ideally located too. Away from the mad bustle of Miami but close enough for a short stroll to the beach and all the restaurants. The staff are courteous and polite, helpful.The wine hour is really welcoming around a cute bar, sometimes with canap\u00e9s. You can hire the hotel bikes - which we loved.Our room was gorgeous, and despite facing the main road, at the front, was quiet and serene, beautifully appointed.If you like boutique hotels and appreciate a bit of class then you will enjoy this lovely hotel by south beach."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 67,
        "review_days": 0.204819277108433,
        "helpful_class": 1,
        "review_text": "Beautiful hotel that meets up the the 5* rating. The reception is spectacular and features an outstanding mural, and generally the decor throughout the hotel seemed to be really well thought out and executed. There is a small courtyard with some restaurants which serves a great breakfast but is even more special at night when all the trees are lit with fairly lights and the koi pond is illuminated.Our room we were told was just refurbished and it felt as such, was very tastefully decorated, quiet and very comfortable. The dealing deal for me though was the Handy smartphone we received on arrival, the room came with a free smartphone to use during your stay which had all the skytrain maps, free internet, phone calls internationally, links to things in the hotel and a wifi hotspot for my own devices, a real life saver and pleasure when you plan to get lost in Bangkok for 15 hours a day as we did. Really accommodating staff and great location for movement around the city as so close to centralworld which has lots of shops and places to eat and has a skytrain just outside to navigate the rest of the city."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.8439211391018621,
        "helpful_class": 0,
        "review_text": "Overall the resort had to appearance of being a great resort.  They offer daily social hours at the resort , however we did not get a chance to use.  If the weather was hotter and not 10degrees the pool would have been awesome - nice and big with lifeguards on duty- which I find unusual for a hotel type pool , usually they are at your own risk  . Great job for providing. The lazy river was closed for maintenance, but would have been awesome if hotter and opened.The free shuttles to different venues, shopping, excursions , casinos is a great feature, especially you don't want to have rent a car to check out the strip.  as parking can get expensive.The resort was very clean and tropical feeling, It felt like you were actually in Tahiti .The suites were very clean, and spacious. We had a 2 bedroom , which we didn't realize is a completely separate suite with in room access. But parents with younger children who require the additional space should make note of..  The beds were extremely comfortable. If this resort could e offered in other states other than Vegas I would definitely check them out."
    },
    {
        "user_review_posted": 309,
        "user_total_helpful_votes": 95,
        "expertise": 0.0013822694572010001,
        "user_cities_visited": 227,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "I spent four nights here with my family for Spring Break.  We have stayed here on prior vacations and have enjoyed our time here.  I made a list of \u201cthe good\u201d and \u201cthe not so good\u201d for my review.The Good1.       For us, the location is great.  It is located well off The Strip, which we prefer.  We have two small children so staying off The Strip is our preference.  And if you want to go in for dinner or an event one day, it is a 20-min drive (depending on traffic).  And Summerlin is a very nice area.  Very quiet, lots of restaurants, very close to Red Rock Canyon, parks, grocery stores, etc.2.       The property is nice.  The swimming pool is great and the kids love the waterfall.  Even when it is crowded we were able to find spots at the pool to lounge in the sun.  The service at the pool was very good and they are very nice.  And you can navigate the property and get to all of the restaurants, etc. without having to walk through the attached casino, which is smoky.  I hate smoke and try to avoid it at all costs, especially with my kids.3.       I have very good status with Marriott and while we did not receive an upgrade this time, we were very happy with our room.  It was a \u201clarger guest room\u201d with two queens or a king.  It was indeed larger than a standard room and we had plenty of room for our stuff.  It also had a very large bathroom with a Jacuzzi tub, which the kids enjoyed.The Not So Good \u2013 Some might find these things petty but I am a \u201cMarriott Guy\u201d and I think they like to know this stuff\u20261.       I did not like the amenities in the bathroom.  Maybe they are new, I don\u2019t remember.  Shampoo and body wash, fine, but the lotion smells like wet paint.  Or maybe I had a very old batch.  Smelled very stale.2.       The night we arrived we called room service to get some hot milk for a baby bottle.  We were put on hold for over 5-minutes.  We finally just hung up and I went down to the Caf\u00e9 and they got me some.  Maybe they were super busy, not sure.  Seemed like someone forgot we were on the line.3.       There are two towers at the hotel;  The Spa Tower and The Palms Tower.  The main entrance, front desk, restaurant, etc. is all located in The Spa Tower.  Sadly, The Palms Tower, seems to be \u201cthe other tower\u201d.  No front desk, no restaurant, no services at all really, just valet.  That is where we stayed, and have stayed in the past.  Rooms are nice, just no services.  I looked in the brochure that is placed on the desk in the room and it said that The Fitness and Yoga Center were accessible 24/7 with your room key.  So, I wake up at 4:45am just like I do at home, walk over to The Spa where the Fitness Facility is located (in The Spa Tower) and it is locked up tight, no access via room key.  I walk over to the front desk and ask where I can get in.  The guy says, \u201cOh, the 24-hour access is for the \u201cFitness Room\u201d located in The Palms Tower.  It is a hotel room that they converted into a fitness room.  You can access that whenever you want with your room key.  The big Spa and Fitness Center isn\u2019t open until 5:30am.\u201d  So, not wanting to wait 45-min until the main Fitness Facility is open I skip over to The Palms Tower, go to the second floor, and enter the \u201cFitness Room\u201d.  It is literally a hotel room that has been converted into a \u201cgym\u201d, even still has the same carpet that is in my room, and the same bathroom.  There are two old recumbent cycles, three treadmills that need major tuning, a couple of mats, a variety of dumbbells, some matching in weight, some singles, some apples, an empty fridge, and a water cooler.  Seriously?  This is at a JW Marriott Resort Hotel?  I found it embarrassing.  They need to make this a better option.  I would have just run outside but it is still dark at that time so I did the best I could on one of the treadmills and called it good.  At least there was a large screen tv that I was able to watch while I ran or it would have been horrible.  And as you can imagine, the ventilation in a room like that isn\u2019t made for fitness.  It was very stuffy and warm.So overall, a good stay, not the best, but good.  My kids had a blast and we enjoyed another stay in Summerlin for Spring Break.  We will likely be back."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.571193866374589,
        "helpful_class": 0,
        "review_text": "Great hotel to stay in downtown San Francisco , after 25 years in service still one of our favorite,the rooms all ways clean, breakfast buffet is a must have and a cocktail at the 39th floor with the best view in town."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 38,
        "expertise": 0.001811394313876,
        "user_cities_visited": 418,
        "review_days": 0.871851040525739,
        "helpful_class": 0,
        "review_text": "I have found Shangri-La to be very reliable in terms of quality wherever you stay and this is true of the Dubai Hotel.  Really good comfy rooms and exceptionally friendly staff.  Conveniently located close to a Metro station for getting around our room on 34th Floor was a great place to  relax and wind down.  Will stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 12,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 4,
        "review_days": 0.23055859802847703,
        "helpful_class": 0,
        "review_text": "We made a last minute booking to Chicago and had a wonderful stay.  The weather was beautiful and the proximity to everything was great.  Only a block to Millennium Park and a few minutes to the main shopping street.  Quick cab ride to Restaurant Row as well.  I always love staying at the Fairmont properties because their staff make the difference. Always welcoming and they take care of every detail! Can't wait for my next trip to a Fairmont hotel and the Fairmont Chicago Millennium Park!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
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        "review_days": 0.946878422782037,
        "helpful_class": 0,
        "review_text": "We were greeted in a welcoming and friendly manner.  The check in process was efficient and stress free, and finding the room was very easy.  All the staff smiled and would always say morning and were very helpful, should you need anything or had any questions.The room we had was spacious and comfy and they even provide you with a shopping bag and umbrella to use whilst there, which is a great idea.  They even provided information on the area in our room.The check out process was very easy too and we were able to leave our luggage whilst we spent our last few hours walking around before heading off.I would definitely stay here again :-)"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 26,
        "expertise": 0.006902301175720001,
        "user_cities_visited": 5,
        "review_days": 0.8335158817086521,
        "helpful_class": 0,
        "review_text": "We spent one night in SF to see a show and the Chancellor\u2019s location at Union Square was perfect!  It\u2019s within walking distance to most big theatres like the Golden Gate and the Curran, plus it\u2019s next to many terrific restaurants like Roxanne\u2019s Caf\u00e9, Maru Sushi, and next door to the landmark Sears Fine Food.The Chancellor\u2019s lobby is warm and inviting like a little jewel box.  Check-in and check-out was a breeze.  We did offsite parking one block away for just $20, the cheapest rate you\u2019ll find in SF!Our room, 1402, was clean, fresh and very stylish.  The bed was extremely comfortable and the linens were top-quality.  The towels were plush and the soap/shampoo were high quality.  The hotel doesn\u2019t pretend to be something it\u2019s not (like a boring cookie-cutter chain) but rather it celebrates being an old-school, elegant SF property.Just two cons:  there isn\u2019t any air-conditioning, which didn\u2019t pose a problem in March, but may be an issue in August or September.  However, there is a modern, well-run ceiling fan, an extra fan in the closet, and widows that open all the way.  The second con: no coffee in the rooms.  To their credit, I was fully aware of both cons before I booked the hotel.We didn\u2019t eat their offered breakfast ($18), but went next door to Sears Fine Food (we\u2019d been wanting to try it).  Otherwise we would have tried it.   The variety looked delicious.The value for your money was well worth it.  Yes, it was March (likely a shoulder month) but at $159 plus taxes it couldn\u2019t be beat.  I\u2019m torn between telling everyone or keeping this place to myself, but I think the secret is out!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 16,
        "expertise": 0.003978001939638,
        "user_cities_visited": 16,
        "review_days": 0.5191675794085431,
        "helpful_class": 3,
        "review_text": "Prime location. Right in the heart of Union Square! We stayed in their presidential suite so the views of the city is beautiful. The staff here at Parc 55 is amazing! So accommodating and they go above and beyond to make you feel comfortable especially Rob at the concierge!  Thanks so much Rob for your hospitality!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 6,
        "review_days": 0.034501642935377004,
        "helpful_class": 0,
        "review_text": "Good hotel for 3 night stay in D.C.  Hotel is presently undergoing massive lobby renovation so forget about an attractive comfortable lobby.  Also in hotel dining choices are limited.  Bed was harder than we like it, but that's an individual thing.  Room was nice and quiet.  Stayed in room on one of the corners of the atrium (1153) and it was very small because of a wall that is on an angle.  When renovation is complete I would recommend hotel but be careful about not getting a corner room."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 19,
        "expertise": 0.004501820589208,
        "user_cities_visited": 10,
        "review_days": 0.036144578313253004,
        "helpful_class": 2,
        "review_text": "We just spent one week and had a full ocean view.  All of the good comments written by others apply to our experience.  Nice staff, clean rooms, and very central location.  But oh my goodness were we disappointed with Waikiki due to crowds and noise.  We had the gorgeous view of the beach, but the non stop tour buses and traffic noise totally spoiled the effect of hearing and seeing the beautiful surf.  We could open our lanai doors from about midnight until 4 AM to listen to the surf, but had to close them again as the traffic started up again early.  The streets were filled primarily with tour groups from Japan with lots of teenagers.  Albeit they were polite and not rowdy, but just the masses of people was overwhelming to us.  It turned out not to be much of a holiday for us due to the crowds and noise.  We didn't really find a problem with mentally ill people, but Waikiki has lots of aggressive nasty panhandlers.  Very different than the obviously mentally ill people who were quietly hallucinating and not bothering anyone.  I think the nasty panhandlers spoiled the visit for us too.  They would nice ask for money and we didn't give it they cursed us with foul language.  Lots of very expensive designer stores like Rolex, Tiffany, Coach etc.but we had no interest in those stores or enough money to patronize those stores.   Waikiki is not the place to go if you are thinking about peacefully lying on a sandy beach and reading a book.  Food very expensive with mediocre quality.  But thank goodness the Aston Circle staff were so nice as it would have been a totally write off of a holiday if they weren't so pleasant."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 16,
        "expertise": 0.002243554378608,
        "user_cities_visited": 39,
        "review_days": 0.25958378970427104,
        "helpful_class": 0,
        "review_text": "The facilities, rooms and hotel are all excellent, as others have written. But what lifts this place above all the others is the staff; you're always greeted with a beaming smile and a hearty \"Good morning.\" Nothing is too much trouble, they rush to help you with bags / baby strollers / doors.From the moment we arrived we were greeted so nicely, the checkin was made super fast because they anticipated we'd be tired from our flight, the room was ready so we could go straight to sleep. So thoughtful. It continued like that for our whole stay.The rooftop pool is a good size, and has a nice variety of shaded and unshaded loungers. The bar and restaurant on the roof have a good selection of food and drinks and fast service.Breakfast is in a restaurant in the same building, but you need to walk along the street (about 50 yards) to get there. That's really no problem, and the staff there are just as nice and friendly. The place has a real friendly atmosphere throughout.The rooms are phenomenal: we had a 1100 sq foot apartment, luxury fittings throughout including super comfortable bed with silk soft bed sheets. Great kitchen, bathroom, and even a washer and dryer - we're going home with all clean clothes (even more relaxing - no laundry when we get home).The beach club, towels, wifi are all excellent and included I the resort fee.Thanks Boulan, we'll be back for sure!"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 45,
        "expertise": 0.004091020972848,
        "user_cities_visited": 164,
        "review_days": 0.6133625410733841,
        "helpful_class": 0,
        "review_text": "This is an excellent hotel. The rooms are a great size, the rates aren't too expensive for what you get, the 24 hour room service is brilliant in my opinion as the food quality is high. Overall a really great hotel and I'd highly recommend it.The only slight downside for me is I felt like there was a bit of upselling when I checked in. I was arriving with an early flight and got there pretty early (10am). I knew that early check in depended on availability, but when I got there they said the only way I could get early check in was to upgrade my room to a more expensive one (an extra 1,000 baht). I kind of got the impression this was just an opportunity to get more money out of me as they probably anticipated that I wasn't going to hang around for 4 hours after getting off a long-haul flight and I'd say yes.I can't really complain about that though as maybe that was indeed the only room available. Overall my experience here was extremely positive and I'd recommend it."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 31,
        "expertise": 0.002070850263933,
        "user_cities_visited": 37,
        "review_days": 0.73986856516977,
        "helpful_class": 0,
        "review_text": "We stayed at the Silversmith for 2 days and boy was it a wonderful experience.We were welcomed by Enrique,Beverley and Patty who looked after us whilst were there.  The staff in the restaurant were also great and very friendly.The hotel is so well located with easy access to all of the places we wanted to see whilst in Chicago.  The streets were clean and tidy. We felt very safe and had no trouble getting around.The room was very spacious with premium inclusions which made us feel right at home.  The WiFi was very fast and we were able to connect 5 of our devices - all free of charge.We have decided to come back to Chicago and we will certainly book again at the Silversmith.One suggestion is to ask for a room at the rear of the hotel thus avoiding the noise from the elevated rail line that goes down Wabash Street.   No a big deal as the trains appear to not run as much in the evening however better if you can to the rear of the hotel."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 8,
        "expertise": 0.001507962779065,
        "user_cities_visited": 18,
        "review_days": 0.144030668127053,
        "helpful_class": 0,
        "review_text": "In the city for a wedding and stayed a few nights. The rooms were clean and comfortable. Pretty basic and not elaborate but nice. The staff from the front desk to the gift shop,restaurant, and concierge and staff were very accomadating,. The buffet at the cafe was adequate( wished theh offered waffles or pancakes as part of the choices in the buffet.)This location is very close to the museums, capital etc. Overall we enjoyed our stay here."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.22289156626506001,
        "helpful_class": 0,
        "review_text": "I arrived exhausted from travelling for 20 hours. My room wasn't ready so i was told to go away and come back in 1/2 hour. I came back in 15 min as i could hardly walk, sat down in a char 2 m from the check-in. After 30 min i noticed that other people were being checked in so i lined up. I nearly passed out but really required a room! When i checked in the woman said she wondered what i was doing there.  Later on i found their help  n tourism matters non-existent ."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 2,
        "expertise": 0.000331016219794,
        "user_cities_visited": 9,
        "review_days": 0.1078860898138,
        "helpful_class": 1,
        "review_text": "If you want to be in the midst of the Fremont Street Experience, this hotel is for you.  The price was reasonable, no resort fees, and you can walk to any place downtown you want to visit.  We requested a room on an upper floor, away from Fremont St. as we were traveling and wanted to get some rest.  They were very accommodating.  We stayed in the north tower which, I believe, is the older part BUT, the room was clean and the beds were comfortable.  Before you go, educate yourself as to the location of parking, valet, and check-in.  It can be a bit tricky to find the first time there."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 56,
        "expertise": 0.001507962779065,
        "user_cities_visited": 498,
        "review_days": 0.63143483023001,
        "helpful_class": 0,
        "review_text": "Due to some plumbing issues we had to find a local hotel to stay while we got the water back. We were lucky and found a room at Red Rock Hotel. I say lucky because this hotel is fantastic! The staff are professional, courteous, and friendly. Check in and Check out was a breeze. The rooms are super comfy with plenty of space. Nice appointments to the bathrooms too. Along with the hotel roms there are plenty of things to do and good places to eat here. Hearthstone restaurant just hit our list for new favorite hang out. I mean, Sunday has half-priced pizza! We also enjoyed Yardhouse and a few places around the food court. It is easy to get to since it is right off the 215 freeway. Clean, friendly, comfortable. We plan to do some staycations here for sure."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 3,
        "review_days": 0.15553121577217902,
        "helpful_class": 0,
        "review_text": "The staff was very friendly.  My husband has a bad back, the elevator ride to the 23rd floor was amazing. Never jolted or jerked, no sudden stop either. Location was ver close to the Fremont strip. We had a great trip with them included. Will definitely stay again. Prices were great too."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 20,
        "expertise": 0.00377358490566,
        "user_cities_visited": 16,
        "review_days": 0.06900328587075501,
        "helpful_class": 2,
        "review_text": "My parents and I stayed here for a few days last summer and we loved everything about it.The rooms were spacious, well-lit, clean and pretty quiet too. They cleaned it well as often as you needed.The breakfast buffet was enormous and had dozens of choices from all kinds of cuisines - they'd make waffles and pancakes right there per your request, there was Indian food, Chinese food, regular American continental, fresh fruit, juices, coffee, tea, pastries etc!The staff was fantastic - room service, front desk, restaurants, tour desk everywhere - they were happy to accommodate any request and were generally cheerful :)There are restaurants within the premises and many within walking distance near the hotel. There's also (or was last summer anyway) a tailoring shop within the premises and they did great work - quick, cheap & perfect fit.I've recommended this place to a couple of my friends already and they didn't have a single complain either."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 31,
        "expertise": 0.003161444765865,
        "user_cities_visited": 30,
        "review_days": 0.45892661555312103,
        "helpful_class": 2,
        "review_text": "I could not find Happy Feet to review them individually.  I felt strongly to warn others of this so doing the review of the hotel they are in.  We did not experience the hotel except to visit Happy Feet.The 1/2 hour  foot massage was fine.  Very much enjoyed with all the walking.  My husband and I thought being off the main strip we could find cheaper.  It was initially.  However, the persons who preformed the massages followed us down the stairs and to the exit door demanding a tip.  I get massages on a regular basis and don't mind tipping.  For a 1/2 foot massage that was average, $2.00 a person is fine.  Not only did no one at the massage place speak English, not even broken English, they demanded $5.00 a person.I would highly recommend avoiding this place and paying a bit more for English speaking, non demanding therapists."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 14,
        "expertise": 0.002503840636909,
        "user_cities_visited": 14,
        "review_days": 0.503833515881708,
        "helpful_class": 1,
        "review_text": "One important characteristic of this hotel is that its employees appear to mirror the qualities of other Seattleites \u2013 Genuinely nice people.  Unfortunately, that is the best part of our experience.Our reservation was for a room with Club Level access (which includes complimentary continental breakfast and afternoon horderves).  Upon arrival (~1pm) we were told that our room was ready but that as an SPG Gold member an upgrade would be available later if we wanted to wait.  In addition, the person checking us in asked us the reason for our trip to Seattle.  I said it was to celebrate my birthday and he said that he would be sending a complimentary bottle of wine to the room to celebrate the occasion.  What a great gesture of hospitality.  So, we agreed to wait for the upgraded room, gave them my cell number and checked our bags at the bell desk and off to the Concierge desk we went for some sightseeing and dinner recommendations.A quick digression. The women at the Concierge desk were GREAT!  While my wife did a lot of research before our arrival, they very knowledgeable and helpful throughout our stay.  Also helped us get into the Space Needle for dinner on my birthday.  What a great treat.After a much longer wait then he had described, I finally received a text that the room was ready.  When I went to check in they said they only had a standard room (which was the same room available at 1pm) instead of the upgraded room.  So, I asked to see the front desk service manager (Mary) whom I explained the situation to.  Mary said that unfortunately, there were no rooms available for upgrade that evening, but she could upgrade us to a suite the following evening.  Given that we had reservations for seven nights, the offer was very generous.The room we had the first evening was okay, but didn\u2019t have all the toiletries in the bathroom.  Okay, so no big deal.  We went to the Club Level that evening and unfortunately they never programmed the key to work on this level.  So, back to the front desk to get a new key.  When we entered the room you could tell it was in need of a total remodel.  The chairs were splitting and it just looked dated.  The food selection was mediocre at best and it\u2019s taste even worse.  Maybe breakfast would be better the next morning.  Unfortunately, that wasn\u2019t the case.The pastries were awful (dry and tasteless), the bagels were flavorless, even the selection of peanut butter (spread for my bagel) was of poor quality.  The majority of the food was CARB CITY.  For those wanting protein, oatmeal, yogurt and hardboiled eggs were the only options.  No selection of meats or cheeses.  The fresh fruit options were good and flavorful.Before I go back to the room discussion, a couple additional points about the Club Level.  Since we went to the Club Level for breakfast five days during our seven-day trip, we noticed the service was terrible.  They ran out of tea, cups, bagels and other foods several times.  I had to go through the cabinets to find things for myself and even to help out other guests.  One early evening during the horderves hour, no server was tending the Club Level room.  Not a good thing when the city of Seattle doesn\u2019t allow for complimentary alcohol and the only way to order a drink is from a server attending the room.  So, I called down to the front desk and reliable Mary came to the rescue (she really was great).  Found out later that the entire Club Level crew quit a few weeks ago and they have been having trouble staffing the area.So, the next day we get our upgraded room.  Separate living area and additional bathroom which was great.  When we arrived at the new room late that afternoon we found two engineers working on the lock to our door.  \u201cSorry for the inconvenience sir, this should only take another hour to hour and one-half\u201d.  What, after all this time and now they are working on our door?  Unfortunately, we had dinner reservations and had to shower in the other bathroom and get dressed in the living room.  The next day there was still a problem with the lock.  Even security couldn\u2019t make it work.  Engineers came back and then when we returned from sightseeing, our key didn\u2019t work so, back to the front desk for new keys.In addition to the aforementioned, unfortunately, another experience with a room that needed updating (carpet fabric was shredding and towels in the bathroom didn\u2019t match).  In addition, the air conditioning didn\u2019t do a great job of cooling the room.On our final night I spoke with Jerome, one of the mangers, about our stay, the great employees, but the challenges with the Club Level and updating needed for the hotel.  Jerome agreed to credit our SPG account with points due to the challenges we faced and for that I am grateful.  However, I would have gladly foregone the point credit for a great Club Level experience and a more updated room.  For these reasons I am only able to give hotel three stars."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 34,
        "expertise": 0.0037284230028040003,
        "user_cities_visited": 128,
        "review_days": 0.8225629791894851,
        "helpful_class": 0,
        "review_text": "If you choose this hotel for lack of knowledge and stay in the main building you will be very disappointed.  It's nothing but run down dormitory.  OLD OLD OLD but it's clean. I paid $50/day.  Bed is hard as rock.  Compared to another hotel where I stayed for $59/day, a new and posh hotel in a prime area of Bangkok, I feel cheated.  See the pictures and compare yourself. THE LAST TWO PICS ARE OF THE HOTEL I STAYED BEFORE THIS DUMP  for just a few dollars more.  So look around compare all websites.  Also let me add - This area is dead, nothing is happening here.  Most businesses are closed.  You have to walk few blocks for everything."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 27,
        "expertise": 0.001507962779065,
        "user_cities_visited": 66,
        "review_days": 0.575027382256297,
        "helpful_class": 0,
        "review_text": "The hotel is very well located which is a plus. We had a top floor room with the kitchenette area and the space made the stay much nicer. The hotel is on the older side though, as are the fittings, etc. It worked fine for a work visit for a night or two."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.191675794085432,
        "helpful_class": 2,
        "review_text": "We were double charged for several items that were supposed to be charged to our room.  Restaurants, bar charges, we were charged both while dining then again when we checked out.   Over $400 USD was overcharged to us.  They've asked for bank statements, emails, and no help.  Making me go through many hoops while waiting just to recoup the money they stole and no help.  Be VERY careful with this place!  They do this because they probably get away with it with no one noticing."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 17,
        "expertise": 0.003819822091917,
        "user_cities_visited": 12,
        "review_days": 0.7174151150054761,
        "helpful_class": 0,
        "review_text": "Nice hotel in a great location. Walking distance to many site seeing places also easy to get grabcar or a Tuk Tuk.Hotel itself is nice in the main area with a good breakfast buffet. It is a little pricey but was an easy option and had a great selection which made up for the price.Our room was on the older building of the hotel. Out dated but the room was still comfortable and clean.Would recommend!"
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 58,
        "expertise": 0.0029174511988360003,
        "user_cities_visited": 34,
        "review_days": 0.14950711938663702,
        "helpful_class": 0,
        "review_text": "Had seen some mixed reports, but the location just south of Market, near Moscone was where we needed to be.Arrived on a Harley - and parked it right outside the lobby - but was still charged full valet rate, which other hotels on this trip did not charge for.Reception spacious with good amenities.Room was good with large comfy bed and good AC.Location perfect - handy for Market, the pier, Union sq and AT&T park.It is not the cheapest place to stay, but we found the value OK, as the hotel was really good, and we would gladly return."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 9,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at the Kinzie.  We were able to walk to many restaurants and tourist attractions.  The room was clean and comfortable. It was also spacious for a city hotel.  It was nice to have the continental breakfast in the morning and especially convienent to have it on every floor. The evening reception was also nice- but the room was crowded and loud the nights that we went (not much can be done about that!)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 1,
        "review_days": 0.792990142387732,
        "helpful_class": 2,
        "review_text": "After booking my non-refundable stay on Priceline.com for a total sum of $124.52 after taxes and a $28.50 hotel fee, I watched my credit card for the charge.  The next day, the charge came through for $228.00. Many, many attempts have been made to get this scam taken care of.  After calling priceline, they referred me to booking.com whom they say made the reservation for me.  Booking.com is happy to help, but pushes the blame to the hotel.  After many attempts to contact the hotel, contact was finally made with a fellow I could barely understand.  He proceeded to tell me that booking.com knows how to take care of these issues, so call them.  It's them that needs to contact us to cancel it for you and refund your money.  So back to booking.com.  They say they'll email the hotel, which in-turn sent me an email saying NO REFUND WILL BE GRANTED, IF YOU CANCEL, YOU WILL BE CHARGED THE FULL AMOUNT FOR YOUR STAY.  Who's running the scam here?  The hotel, or booking.com, or priceline.com?  Or is it a collaboration?"
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 43,
        "expertise": 0.0029151814912360004,
        "user_cities_visited": 33,
        "review_days": 0.00328587075575,
        "helpful_class": 0,
        "review_text": "We stayed at The Jefferson last year at Christmastime and enjoyed it so much that we decided to repeat the experience this year. We were able to get the same room with the amazing views of the Washington Monument. As always the Christmas decorations were just beautiful and the staff so accommodating.We treated our daughter and her family to breakfast at The Plume the day after Christmas which was a special treat. Our granddaughters - 7 and 3 - ate every bit of their delicious pancakes with strawberry syrup!We took advantage of a wonderful complimentary service that the hotel offers - a house car and driver - to take us to our daughter's apartment 20 blocks away.  We didn't realize the hotel offered this service last year - or we would have gladly taken advantage of it!We look forward to spending next Christmas in D.C. and staying at The Jefferson again!"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 6,
        "review_days": 0.047645125958378005,
        "helpful_class": 0,
        "review_text": "This hotel is great, it's super close to the subway and in a great part of town if you just want to walk around and discover san fancisco. The staff was so friendly, we got there early and they couldn't check us in but they held out suitcases for us while we went to lunch. The rooms are clean and very pretty. they do not have breakfast included but in the moring there was coffee and tea in the lobby, which I thought was very nice. I loved this hotel, would definitely come back."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 10,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.911829134720701,
        "helpful_class": 0,
        "review_text": "Hotel in near to most happening places of Bangkok. This is near to Metro, Malls, Night Market. Dining room is on 10th floor and swimming pool and fitness center is on 11th floor. Hotel is divided in 2 towers."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 10,
        "review_days": 0.875684556407448,
        "helpful_class": 0,
        "review_text": "Over all 10/10. The staff is very kind, good and helpful. The food is awesome specially Red Sky Bar. The location of the hotel is too good for someone who love shopping. The check-in was quick and the girl on duty was kind enough to offer an early check in..."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 380,
        "review_days": 0.084884994523548,
        "helpful_class": 0,
        "review_text": "We stayed at the Holiday Inn Capitol for four nights to sightsee and go to the Smithsonian.  The hotel was clean, the room was comfortable, and the staff was friendly.  The location was exceptional- right in the heart of everything we wanted to see, and a very short walk to the Metro.  We were able to do everything we had planned, plus some!  The rooftop pool was closed for refurbishment but we hadn't planned to swim anyway.  We went to the roof just to look around, and it's a nice view.  We ate at both restaurants, and enjoyed the food.  We plan to stay here again when we return in the future."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.8652792990142381,
        "helpful_class": 0,
        "review_text": "Location was awesome!Staff = amazing.Breakfast = DEEEELICIOUSWe had just an absolutely wonderful stay. This hotel was just fantastic in every way!  I will absolutely be back again......and again.....and again!!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.711391018619934,
        "helpful_class": 1,
        "review_text": "The River Inn was a lovely place to stay. The area (foggy bottom) is such a cute little area and the hotel is on a tree lined street. Kitchen not very big and stove didn't work. Staff came up directly with matches and it would turn on with match. Staff was friendly."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.191675794085432,
        "helpful_class": 1,
        "review_text": "I have stayed at the Drisco a few times and its always a pleasure. I love everything about it. The best way to describe the Drisco is a combination of the best things in the best boutique style hotels around the world.They really care about the small details."
    },
    {
        "user_review_posted": 271,
        "user_total_helpful_votes": 99,
        "expertise": 0.0016632241794110002,
        "user_cities_visited": 149,
        "review_days": 0.176341730558598,
        "helpful_class": 1,
        "review_text": "We stayed in an Executive Room at the Scarlet for 3 nights on our way back from Hawaii.  This was our first time staying at this hotel.In our opinion, the service and amenities of this hotel are good to average.  The service was inconsistent.  For a small, boutique hotel we expected a higher level of service. For example, more often than not there was no doorman to greet us in the morning as we departed or in the afternoon when we came back.Most surprising was the lack of friendliness from many of the staff.  Not even a smile or a  friendly greeting.  This was disconcerting to us.Our hotel room, an Executive Room, was on the smaller side.  Tastefully furnished and nicely appointed.  Our room came with his and her bathrobes, toiletries from L'Occitane and a safe in the room. The bed was comfortable and the room was quiet even though we faced California Street (and had a good view of the Grace Cathedral and the park acros the street). Note that the heating and AC unit was super quiet.  I am not sure if turn-down service is available since we did not experience it but we did receive bottled water each evening.There is enough closet space to accommodate most travellers.  The bathroom is sizable but note that there is a lack storage space for your toiletries.We used the fitness facilitiy once only because it was tiny and had equipment that must have been at least 20 years old.  Don't know why hotels try to cramp a gym into a tiny space when they are better off not having one at all.We had a night cap at The Big 4 restaurant/bar once and the service was very good.  The Big 4 has a really comfortable, old world decor and ambience.Please note that for those prefer to walk this hotel is located up in Nob Hill and walking back to this hotel may be difficult for some because some of the streets (e.g. Taylor, Jones) leading to the hotel do have a rather steep grade.Would I stay here the next time?  Probably not.  At the price that we paid (USD$385 per night) I think there are better and friendlier options."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 2,
        "review_days": 0.964403066812705,
        "helpful_class": 0,
        "review_text": "I've never been treated more poorly at a hotel. The staff initially refused a room to me despite my reservation and actually offered to \"find us a place that may suit our needs more\". The staff laughed at me when I was upset that they were refusing my cleaning deposit back (for literally no reason other than they THOUGHT I smoked in their room which I did not) and when I asked for a manager, they gave me the run around for a very long time. I did finally get a partial refund from the manager because he seemed to agree the staff was rude. Beyond that, they treat their Zephyr walk stores terribly. No bathroom in the LUSH but the employees aren't allowed to go to the hotel. Additionally the room was terrible. Small beds. Poor views. Lighting didn't work. I vacation on average 4 to 6 times a year and this is by far the worst experience I've ever had at any hotel. Disappointment at every turn. Do not stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.933187294633077,
        "helpful_class": 1,
        "review_text": "1. Poor customer service by one of the receptionists.2. Stale smell in the room.3. Bathroom was not up to the mark.4. Quality of the breakfast was good but bacon was mixed in the omelettes which made it inedible for me. Plain scrambled eggs or omelets would have been fine."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 2,
        "review_days": 0.6807228915662651,
        "helpful_class": 1,
        "review_text": "Best hotel for a honeymoon! This hotel is just off the strip and has amazing views. The room was so clean and big for the price we paid. The tub is amazing and totally fits 2 people. The room service was very nice and the hotel staff was so helpful. Best bed ever! I would stay here again. For the price that we paid, we had a nice suite. Best value in the city!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 27,
        "expertise": 0.004744565817058,
        "user_cities_visited": 54,
        "review_days": 0.46823658269441404,
        "helpful_class": 1,
        "review_text": "The hotel is in a good location , only 2-3 mins from sky train. There are local bars, shops and restaurants all within walking distance.The hotel is very clean and comfortable, the bar on floor 26 has great views of the city.Breakfast was plentiful and offered food to suit all tastes.The service was good in all areas,the hotel will provide taxis at very reasonable prices. I would recommend this hotel  for a short stopover."
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 119,
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        "review_days": 0.043263964950711005,
        "helpful_class": 1,
        "review_text": "Just spent 3 nights at The Kahala and it was wonderful. The property is beautiful. Not too large but spacious with beautiful grounds. We had connecting rooms that were very large with amazing bathrooms. Plumeria restaurant has a delicious buffet breakfast. Overall wonderful experience!!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 49,
        "expertise": 0.006319129457163001,
        "user_cities_visited": 17,
        "review_days": 0.7349397590361441,
        "helpful_class": 1,
        "review_text": "My husband and I stayed here for a week when visiting vegas. We stayed just before the name change when it was Mandaring Oriental however I believe that all staff remain the same, service and luxury remains of the same quality.We arrived to the Mandarin Oriental after a huge national parks trip across the west. We had a strip view room which was incredible and the perfect way to celebrate our anniversary.Check in was quick and easy, most of the documentations were signed in our room to relax our stay and avoid waiting around in the lobby.Our bathroom was enormous, a big soaking bathtub, an extremely large shower, a mr and mrs wash basins with a large dressing area. The bathroom even had a TV/Sound system in it!Housekeeping was top notch. Views from the room of the strip was also wonderful.The overall service here was just as expected and the highest of quality.We enjoyed breakfast at MOzen Bistro every day which was lovely and had a wander around the spa area on our last day before flying back to the UK.Note that this hotel does not have a casino like most others in Vegas but I do think that is the beauty of the hotel. Casino hotels tend to be hustle and bustle whereas this has a relaxing and calm environment but is still in the best area of the strip. If you want to visit the casinos, Aria is next door and Planet Hollywood is just across the road so you won't miss out!Thank you Mandarin for making our stay in Vegas unforgettable!"
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 90,
        "expertise": 0.002415334150988,
        "user_cities_visited": 156,
        "review_days": 0.133625410733844,
        "helpful_class": 1,
        "review_text": "My wife and I were in town for a few days to do a little sightseeing in the capital. She decided that we should be in town within walking distance of the main attractions so she found the State Plaza Hotel for us to stay at. It was a good choice for general convenience to the Mall. The hotel is about a ten minute walk from the Foggy Bottom/GWU metro station.The hotel is older and looks like it was converted from long term residences as the rooms all have a sit in kitchenette and a powder room outside of the washroom. Our room was very clean when we entered and the housekeeping staff really took care of the room for us which my wife really appreciated. The beds were comfortable (to my back anyways) and the air conditioning was really welcome when we were in the city as the temps were over 100 three of the five days we were in town (I now know that visiting Washington the last week of July with the temps and crowds wasn't the best of planning on my part). The kitchenette has a full sized refrigerator, toaster, sink, pots/pans, dinnerware for five  and gas four burner cook top, but a microwave is oddly absent (the web site said that a microwave was in the kitchenette, ours didn't have one though). There is dish soap and a bag of ice supplied but no condiments. I recommend stopping at a McDonald's or something similar and grabbing some salt and pepper, ketchup, sugar etc. to supply the room with if you plan on utilizing the kitchenette. Unfortunately the area is expensive and doesn't have much choice for grocery shopping. There is a CVS next door and a little store called FoBoGro that caters to the fraternity and sorority houses from GWU that are all over the neighborhood. They are both pricey but not as bad as the only other place within walking distance, Whole Foods. When we went to Arlington we also made a stop at the Safeway's in Alexandria and brought breakfast food back to the city.The hotel is a short walk down to the Lincoln memorial and it is easy to access the Smithsonian museums and the Capital.If we come back another time (too many museum's and attractions for four days of touring to see them all) we would seriously consider staying at the State Plaza again. I am not sure exactly what we paid per night as it was packaged with our flight, but I think it was around $125. If we could get it for that price at a better time of year (early fall) we would definitely stay at the hotel again.One word of warning to the mobility challenged, There is an elevator in the hotel but you must climb five or six steps to access it."
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 38,
        "expertise": 0.000860642171466,
        "user_cities_visited": 67,
        "review_days": 0.36856516976998904,
        "helpful_class": 0,
        "review_text": "The hotel is located in a very crowded area and surrounded by great bars and restaurants. Once you enter the hotel you have a feeling you are in the wrong hotel. The lobby is quite large and offers great sitting chairs. The d\u00e9cor of the lobby area is somewhat classic with modern touches. It is a nice Days Inn location. Regarding the rooms, the one I had was small but good enough for one person. The closet is quite small but it works well for me. A couple may be having some challenges due to the space."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 6,
        "review_days": 0.493428258488499,
        "helpful_class": 2,
        "review_text": "Not coming from a high-demanding person, just make sure you only sleep in this hotel and that's it. Do not expect more than that. If there's anything that can be done to facilitate your stay and make it more pleasant, trust me, they will make it more difficult and inconvenient. After 2 days of terrible customer service I decided to never leave a penny at this place and continued my vacation elsewhere, using the Palms for the sleepover.It's sad because this hotel has a potential but its staff will make you want forget it as soon as possible. Several bigger examples (i won't even mention the small ones), and you decide:- there is no info about what's in the hotel (food options, pools, spa, entertainment, transportation to the strip or airport etc). I went to the registration desk to ask for a map, only to be told \"ooops we're sold out, we don't have any,\" ... let alone the fact that there are two huge maps on both sides of the entrance doors, 5 feet away from the receptionist ... you gotta find it out on your own.- pool parties happens on Friday and Saturday (at the main hotel), if you come after 12pm, you'll have to pay $40 for a couple to get in. You can't take a bag with you ... even though it's not written anywhere, the staff will say it is on the sign - a sign that does not provide much info other than some common sense things such as \"can't take a gun with you\"... Let alone the fact that there is another swimming pool at the Palms Place - go figure it out on your own.- We asked a valet guy \"when is the next shuttle to the strip\" - he said \"in 2-3 mins\" with a certainty...only to wait 35 mins in the heat until it got there - the valet guy said \"oooops i didn't see it when it left\" (if he said \"i'm sorry i really don't know\" we would have taken a cab and it would have been all great)- All ads around the hotels say \"ghostbar happy hour nightly 8-10pm\"...then you want to go for a drink around 8:30 only to find the bar closed and a manager who says \"i don't know anything about the signs or the happy hour, it's open at 10pm\" ... remind you it's June, kinda high season...- when you call the receptionist to ask if it's possible to extend your stay, you get one info at night and a different one in the morning - totally normal for them just to say \"oh well.\"Positives: spacious and clean room (Fantasy tower) - just the way it should be for this money, there's nothing fantastic about it. The shuttle driver to the strip was excellent - polite, smooth ride, and on time. Free parking.After this experience, I will never go back and I strongly suggest the management to step it up, otherwise I can see bankruptcy in their future."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "user_cities_visited": 1,
        "review_days": 0.54381161007667,
        "helpful_class": 0,
        "review_text": "Excellent Stay! Beautiful Property located in the heart of South Beach. The staff was extremely attentive and made the stay so much better. Hats of to Jesus! Amazing Hospitality! This guy makes it a point to make sure your enjoying stay! Great Breakfast! Everyone is smiling! Thank you!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.31161007667031704,
        "helpful_class": 0,
        "review_text": "Very friendly staff!  Great, clean accommodations!  Good walking distance to National Mall, but if you need a ride, Uber is there (and cheap)!  The Happy Hour had good, healthy food and free beverages of choice.  The complimentary breakfast was delicious and also had many healthy choices!"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 25,
        "expertise": 0.0025281963453890003,
        "user_cities_visited": 149,
        "review_days": 0.048740416210295005,
        "helpful_class": 1,
        "review_text": "just checked into this wonderful small hotel in such a wonderful location. Interesting restaurants all around including Whole Foods a block away. the staff is amazingly nice. Henry at reception was so courteous, helpful and knowledgable as were the door men. the room is really nice with kitchenette and dressing room! we are happy travelers!!"
    },
    {
        "user_review_posted": 659,
        "user_total_helpful_votes": 85,
        "expertise": 0.000515862910059,
        "user_cities_visited": 175,
        "review_days": 0.8110624315443591,
        "helpful_class": 0,
        "review_text": "Good price for the location. Parking is extra, and is expensive. This is normal for Seattle Hotels.It is being renovated at the moment (January 2019). Check if that has important consequences for you. We were not disturbed by the construction work during the day - but you could have a different experience. At the moment the rooms in the front of the hotel have a guaranteed view of some sort of construction.That given, the service was excellent, and the room quality was very good.Location for South Lake Union is excellent.Bus 62 stops just one street behind the hotel and gives a straight shot to downtown Seattle including the stadium area and the International district, concert hall, Pike's Place Market, and museums."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 2,
        "expertise": 0.000698812019566,
        "user_cities_visited": 12,
        "review_days": 0.7469879518072281,
        "helpful_class": 0,
        "review_text": "I travel for a living and i recently stayed at the Waikiki Beach Marriott Resort and Spa from mid July through the end of September. The hotel is not designed for long term stays althiugh it does offer on sight laundromat, free buffet breakfast and the half price prime rib buffet (if you get in between 5-6 M-Th) cant be beat.Hotel is clean and staff are friendly. Location is on the southern side of Waikiki Beach. Not far at all from the beach action."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 18,
        "expertise": 0.002903050295441,
        "user_cities_visited": 14,
        "review_days": 0.662650602409638,
        "helpful_class": 0,
        "review_text": "I am an SPG Platinum member and wanted to use points for my stay in Vegas. The strip is a very easy walk from the hotel. My wife and I always felt safe walking back and forth. I don't usually stay at Westin so I don't have much to compare it to. It is nothing fancy, but that is not what I was looking for anyway.  I did not plan on staying in my room much. Platinum upgrades are not much just a discount on resort fee and breakfast buffet. They did also include a free whiskey tasting which I enjoyed. Resort fee covers gym, pool and parking. The gym was very nice and well equipped. Parking in the garage in the shade was nice and there where always spots open.  Right beside the parking garage is a convenience store with reasonable prices for drinks and snacks.  It even has a sub shop in it. If you looking for a cheaper place to eat Ellis Island has a nice restaurant with great price and is in walking distance to this hotel.  We found it on Google and it was worth the walk over for a nice meal."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9359255202628691,
        "helpful_class": 0,
        "review_text": "Last time im staying in silverton if they dont return my money!My total was suppose to be $266 for 2 nights. I was charged $134 four times. They returned only $134 back once. So my total reservation was said to be $266 but i was charged over $400. Havent received my money back!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 13,
        "expertise": 0.0013923698134220002,
        "user_cities_visited": 19,
        "review_days": 0.5142387732749171,
        "helpful_class": 1,
        "review_text": "I was worried about the potentially small rooms and lack of ensuite facilities but these things simply did not matter. The rooms are individual and comfortable and it's great to look at all the small details. The beds were comfy and the bathrooms spotless and well stock (free mouthwash!!). The location is good and we pretty much walked everywhere. The restaurant downstairs was great. I would heartily recommend this place to anyone (except those who want large rooms with TV and ensuite as essentials). A great change from generic hotel chains."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 11,
        "expertise": 0.003997657423675,
        "user_cities_visited": 60,
        "review_days": 0.26013143483023,
        "helpful_class": 0,
        "review_text": "This hotel is a bargain!  For its location, it's customer service.  It's not fancy by any means but who spends their days in a hotel room while in Hawaii!   Aston Waikiki circle does the job.  You can't beat the convenience of this location.  We also loved, loved all the sweet hotel staff. Especially Tina!  We will definitely be back!"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 43,
        "expertise": 0.0017371028171530001,
        "user_cities_visited": 96,
        "review_days": 0.269441401971522,
        "helpful_class": 0,
        "review_text": "We stayed at this property at the end of April on a family Trip to DC.  We opted for the Club Level.The Suite we had was excellent, modern, spacious and super clean. Nice area to get some work done too.The Club level staffing was once again outstanding. They anticipated needs, made favorite drinks/cocktails, and provided great help with travel plans, boarding passes etc.  Could not ask for more in the way of staffing.The food at the club level was excellent (we only made it in for Breakfast and occasional evening snack/dessert).  Unfortunately, I think that sometimes the variety was  not always the best; they tended to repeat food items several days in a row.  Also the evening snack did not have a hot item, and they tended to have more than one of the same thing (i.e. two items with shrimp etc-which is not great if either have an allergy or don't like it). Thus, a little disappointing compared to other Ritz Carlton Club levels.All in all, fantastic experience.  The staff training and the facility are top notch."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.23384446878422702,
        "helpful_class": 0,
        "review_text": "The name of the hotel might be called \"stay\" however that's one thing you do not want to do . I pre booked and paid online for one nights accommodation due to an oversight on my behalf with another hotel , leaving me without accommodation for that night . On arrival to STAY HOTEL WAIKIKI , I was asked for my credit card details , I was curious as to why and was informed that there was a 50 USD fee as a security bond (not completely unusual however the surprise was a little annoying ) a 11USD utility fee to cover beach towels and pool equipment .... Please note there is no pool on this site so I'm a little confused why this fee was a compulsory fee at all, given coffee and tea facilities are normally provided in the overall cost of paying for accommodation at any other hotel, motel or resort . And the third fee was 25USD for parking for the day . Now after they deducted the additional funds of nearly 90 USD i was provided with my room key and was utterly shocked in the state of the room , I wasn't expecting anything fancy and I've never felt compelled to write a review before but here I am .... Mold on the blinds and curtains , unknown hair on linen and the coffee machine was already clogged with an old coffee bag witch just showed the level of cleanliness of the room , overall I stayed the night feeling dirty and ripped off .. Not the best way to spend day one of your Hawaiian stay . Avoid staying at \"stay\" ! Unfortunately the photos I've included don't do it justice ... The only light apart from a light in the bathroom is two lamps .. No ceiling light unfortunately (probably to hide the poor effort of cleaning )"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 13,
        "review_days": 0.9085432639649501,
        "helpful_class": 0,
        "review_text": "Definitely recommend this hotel for business travelers. This property is easy to navigate and not a huge \u201cVegas party crowd\u201d but still close enough to the Vegas nightlife scene if that\u2019s what you\u2019re looking for. Check in was smooth and seamless which is a rarity in Vegas! Anais at the front desk was very friendly and knowledgeable and accommodated us for an early check in which was much appreciated as we had been traveling all day prior. The rooms were clean and very spacious with a full kitchen (have never seen this before in a Vegas hotel- it\u2019s amazing!) and a nice view of the city. Very satisfied with this property! Will definitely be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7809419496166481,
        "helpful_class": 0,
        "review_text": "My son\u2019s missing jacket was not found after several days despite housekeeping manager said \u201cfound\u201d with her explanation of the exact appearance of the jacket. This attitude is not the hotel who provides the first class services. We are very disappointed."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 22,
        "expertise": 0.0014154884065500002,
        "user_cities_visited": 96,
        "review_days": 0.7732749178532311,
        "helpful_class": 0,
        "review_text": "The Comfort Inn by the Bay was our first hotel stay in San Francisco.  The location was great for connecting with the Trolly Cars and was a great location within walking distance to Fishermans Warf, Lombard Street Curves, Ghirardelli Square and more.  Comfort Inn by the Bay did have garage parking at a reasonable cost which was very convenient due to the location of the hotel.  The room was clean and tidy.   The breakfast was good and worked well for our stay. The staff was very helpful, especially with our late arrival and delayed checkout.As for the cons...  well, there were a couple.  To begin with, parking was very limited in the area due to the location. They did offer the garage parking, however, it was so very tight and hard to maneuver to enter, park and to exit.  We did not move our vehicle until we left because of the difficulty in maneuvering in the garage.  Secondly, we did leave a Do Not Disturb sign on our door when we left for breakfast on the first day and the cleaning staff left us a nice note offering to come back to clean or to update our linens (which was great and very appreciated).  What was not great, was on the following day, we left the same Do Not Disturb sign up again as we left for breakfast (because we were leaving later in the afternoon) and this time, the cleaning staff simply disregarded the sign and cleaned the room.  I am not sure if this is standard, however, that is the first time that I have ever had the cleaning staff disregard my Do Not Disturb request.Other than those two items, it was a good stay and I would likely stay again due to the location, competitive price and ease of access."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 25,
        "expertise": 0.0017286402589280002,
        "user_cities_visited": 70,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "Staff were very friendly, the facilities were better than average and the location was first class and very close to main tourist attractions.  Good views over towards Union Station.  I really enjoyed the stay"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.807776560788608,
        "helpful_class": 0,
        "review_text": "Renovated, but it falls short: weak surface materials in public areas, did not do anything to the 1960 bathtub and vinyl curtain in the bedroom. Room key on the phone/apple watch is a great idea, but what would it worth if not working in the elevator and need to carry the key anyway?"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.8258488499452351,
        "helpful_class": 0,
        "review_text": "Do not let anyone tell you that having a room this loud is part of the Vegas experience awful music blasts all day which is one thing on the street but it is intolerable in the room do not stay here period!!!!! Repeat do not stay here!!!!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 3,
        "expertise": 0.000929997950851,
        "user_cities_visited": 13,
        "review_days": 0.7634173055859801,
        "helpful_class": 0,
        "review_text": "Room was comfortable and clean.  Nice view.  We could see the ocean.  The free breakfast was fabulous!  The best I've ever had.  They provided gluten free bread for toast and almond milk.  The bed was very comfortable...I slept well"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 6,
        "review_days": 0.993428258488499,
        "helpful_class": 0,
        "review_text": "My daughter and I stayed 4 nights here at the beginning of a road trip down the coast and it was the perfect place to start.  Brilliant location, lovely hotel, pretty rooms and with great staff and the most comfortable beds with pillows to die for! Great place to explore the city, easy walking to great views and next door to a cable car stop so you can access the rest of the city too. My daughter used the gym too which she loved and she had it all to herself!  The new concierge was really helpful too. A great experience thank you."
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 35,
        "expertise": 0.0012068834266930001,
        "user_cities_visited": 116,
        "review_days": 0.098028477546549,
        "helpful_class": 1,
        "review_text": "The mini fridge in the room was not functioning; I placed a bottle of water in it a few hours before, only to retrieve it tepid. The TV initially did not respond to the remote. I called for maintenance and he came in 25 minutes to repair the TV with his tools. Because I don't have status in the hotel, my room was located at the far end of the hallway, the last room. The walls are quite thin and the space was noisier than average. It was strange because the second floor of the center towers was in a quiet zone. I did sleep well on the comfortable bed. The tub didn't drain quickly, even when I raised the stopper. Wifi only available for free in the lobby. Thankfully the hotel was close to the public transport underground."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 25,
        "expertise": 0.003001779565831,
        "user_cities_visited": 35,
        "review_days": 0.717962760131434,
        "helpful_class": 1,
        "review_text": "Booked 2 adjoining rooms, which ended up 6 floors apart. The check-in process was nothing short of Kafkesque. After a long flight from Europe, arriving around 12:00, we were told \u201cguaranteed checkin time at 4:00 pm, we will call you\u201d, didn\u2019t ask for my phone numbers, but said would send an email ! After an hour of waiting, I asked someone at reception if there was any luck, only to be told \u201chave we called you ? If not why are you asking, we\u2019ll call you when your rooms is ready, 4 pm is checkin time\u201d.... two more hours, I asked again, the same passive aggressive response. I asked to speak to the duty manager, he was much more helpful and after a three and a half hour wait, we finally got the room. The attitude,the behaviour of everyone expect for the manager was just simply the worst type of passive aggressive, unhelpful, uncaring, verging on rude behaviour. Then add that parking costs which the attendant told me \u201care the most expensive in Seattle\u201d, loud banging music from the bar, means this is one hotel I will never visit again.The rooms were reasonable, no walkin shower, which I hate in a hotel, but the beds were ok. The view was of offices.My opinion is that the location, staff (with the notable exception of the duty manager), the noise all point to \u201cfind another hotel\u201d."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 28,
        "expertise": 0.014993808770703,
        "user_cities_visited": 36,
        "review_days": 0.001642935377875,
        "helpful_class": 1,
        "review_text": "The wife and I stayed at the Moana as part of a multi-centre honeymoon. We were on a room-only basis. The hotel has a period design that I can't help thinking I've seen in episodes of Magnum PI (sorry if that's a clich\u00e9) with its open lobby, pillars and slated windows. It has a beach-front location at Waikiki Beach, within easy reach of a multitude of restaurants, bars and shops (including all those ABC Stores that appear to be on every corner!)The first impression of our \"Banyan\" room was it was small. That said, we'd just flown in from Las Vegas where everything seems outsided. We had a double bed, TV, and a small bathroom containing WC and shower (but no bath).One gripe I had about our room was the location of the safe. It was on the floor in a corner of the room with very little space between it's door and the bed. I had enough trouble (as a fourty-something) peering inside. How inconvenient would it be for a guest in their 60s or older?The court-yard that our room overlooked was used for entertainment but noise generally wasn't an issue unless you went to bed before 10pm. Sunbeds were available around the pool area and an outdoor bar was open from 10am onwards.One thing that stood out at this location is that I'm normally a pool person. However, I simply couldn't pass up the opportunity to go in to the sea here. This non-surfer simply loved the roughness of the sea. Hawaii is famous for it's surf and this made the sea interesting for a change.If we ever make it to Hawaii again then I would be more than happy to stay at the Moana Surfrider again in future."
    },
    {
        "user_review_posted": 260,
        "user_total_helpful_votes": 132,
        "expertise": 0.002354458958232,
        "user_cities_visited": 249,
        "review_days": 0.050930996714129005,
        "helpful_class": 1,
        "review_text": "My daughter suggested a spring break mother/daughter getaway to San Francisco.  We opted for the Ritz for many reasons but the best was the American Express deal that gave us the 4th night free, free breakfast for two each morning and $100 credit towards anything in the hotel.  Even without those benefits we would have enjoyed our stay.  The rooms and beds were so comfortable and clean.  All the staff was warm and welcoming.  Special shout out to Daniel at the front desk who gave us great information and was a great ambassador for the hotel.  We definitely got in lots of exercise as it's at the top of the hill but we loved every minute.  I had a city pass for public transportation but in the end we never even used it.  Wanted to walk every inch.  Can't recommend it highly enough.  Will definitely be back."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 39,
        "expertise": 0.0017643273761330002,
        "user_cities_visited": 84,
        "review_days": 0.6018619934282581,
        "helpful_class": 1,
        "review_text": "Oh Hay-Adams, How do I love thee?  Let me count the ways.  Was it the warm greeting by the doorman?  The inside doorman? the Check-In Staff?  Arriving with two teenage boys ready to rumble after a 7 hour drive, we could not have been greeted more enthusiastically nor with greater cordiality.  The offer of a freshly baked cookie (Oatmeal cherry?  Or chocolate chip?) was met with gratitude and sadly, immediate cookie additiction.  They ARE that good.Our adjoining rooms were lovely and comfortable with an amazing view of the White House available with every glance.Yes, the bathrooms are small but beautifully appointed and met all our needs.The concierge staff did their utmost to try and help this grandparent/grandson group who arrived on rather short notice, having grabbed the opportunity when hockey games got cancelled.  Again, superb service.After a night's sleep in a most comfortable bed, we took ourselves to breakfast in the dining room -- and it was indeed a treat each and every day of our stay.  We will not soon forget the kind administrations and service of (and forgive me if I butcher the spelling of your names) Emmanuel, Elmassa, Gino, and too many others to enumerate.  I do not believe I've ever had better service anywhere and we've been fortunate enough to travel to many splendid places.  You made our family feel welcomed, tempted our grand boys with things you knew would please them and many of you shared the stories of your families with us. The food was outstanding in every way, but you all It made the experience so much more than a meal and we thank you all.Elizabeth, the pastry chef, came out to visit so we could personally thank her for those amazing cookies.  They were worth every single extra minute on the elliptical.  You know I loved your parting gift.The location of the hotel was perfect for exploring DC and dinner in Off The Record, the bar and dining room on the lower floor provided some great people watching as well as a delicious dinner.Three days wasn't enough, Hay-Adams; we'll be back."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 36,
        "expertise": 0.006131681404769,
        "user_cities_visited": 27,
        "review_days": 0.32037239868565104,
        "helpful_class": 0,
        "review_text": "Normally JW properties are a cut above standard Marriott hotels in terms of luxury and service offered. I chose to stay here because I wanted to be off-strip and have a more relaxing stay in Vegas while also experiencing a higher-end hotel. Unfortunately, I was disappointed on many fronts. The property is old and not kept well; clearly it's been a few decades since they had a proper update. The main attraction is the Rampart Casino which is smelly and seemed low-end at best. Most of the restaurants were Ok, not great, and closed fairly early in the evening. The carpets in common areas had a lot of stains. The hotel room walls are paper thin. As one reviewer pointed out, around 8:00 a.m. every morning, there is a lot of door slamming and staff radios blaring to each other. Very noisy and hard to sleep in, should you want to do so.In addition, the hotel just seemed \u2026 empty. Walking through the Palm Tower gave you the feeling of walking through a shopping mall just a few minutes before closing. There is a guest services desk, but it was unmanned and had a sign instructing guests to walk to the Spa Tower, which is a good 15 minute hike. I didn\u2019t feel that this was a \u201cluxury\u201d experience. It was an OK experience.That said, there were some highlights. The valets were the best part of the stay. They were quick and efficient about grabbing the car when needed. Housekeeping staff were friendly and efficient as well. Other than check in, however, I never saw another staff person at the hotel (see comments about the empty feel of the place) so I couldn't comment otherwise."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.493428258488499,
        "helpful_class": 1,
        "review_text": "The Aqua Aloha Surf has nice helpful front office staff, a good bar where locals hang out and pleasant, efficient housekeeping staff. The location is great, two blocks from the beach, and all the restaurants and shopping you could want. BUT, and it's a big but, this hotel needs some major updating. The front office was nice enough to upgrade us to a mini suite (at a $10 a day extra charge, of course) when the first room they gave us only had one bed when we requested two, but the room had definitely seen better days. Plaster patches on the wall over wallpaper, cruddy shower tile and a toilet tank cover that was mismatched. And the a/c went out later in the week and was replaced but they really jerry rigged it to get it to fit the space. We had a nice view of the canal from the 11th floor, but the boarded up apt next door was a turn off and so was the creepy, dirty empty lot next door.The pool was tiny, tiny, and the breakfast  (included) was not great so we didn't eat there. The resort fee is too much for this hotel, and the parking fee is too high, with limited spaces.I gave the hotel 3 stars for the nice staff and location but I doubt if I would stay here again."
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 26,
        "expertise": 0.001006718945747,
        "user_cities_visited": 42,
        "review_days": 0.6308871851040521,
        "helpful_class": 0,
        "review_text": "I am giving this hotel a mixed review for a couple of important reasons. First, the front desk staff were very helpful, but the woman who helped us check in was sneezing alot. I was concerned that she was working sick and I heard other staff members mention how hard it was to stay home when sick. This is not a good thing. Second, I was charged for something I didn't expect after the fact. I don't mind paying for anything, but I want to know that before I am charged. This was not clear. I would suggest anyone staying here to be sure they know what gets charged for and when so it is not a surprise when you check out.Otherwise, we had a room on the right side of the hotel and were able to watch the fireworks from there (which is what we wanted).  I would have liked larger windows, but it was adequate for the experience. Be sure to ask about that when you make the reservation. I did and they were able to match my desire with the room they assigned. I also recommend a high floor.It is located in the right place for those kinds of things, so I have no problems with that. I may try them again."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 32,
        "expertise": 0.0033420378339270003,
        "user_cities_visited": 66,
        "review_days": 0.147864184008762,
        "helpful_class": 1,
        "review_text": "I rented a double room with a balcony. So great to be able to open the doors and get some fresh air. The room and bath were bigger than the first 3 apartments I ever had. Nice walk in closet as well. Great rainfall showerheads and super hot water."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.093647316538882,
        "helpful_class": 2,
        "review_text": "We stayed here for 4 nights.  Loved the open lobby, pool side bar and location. Enjoyed the daily music.    We did use the beach to the right instead of in front of hotel.  Beach in front is too small.  Rooms were nice and breakfast buffet was very nice.   I would have liked a little bigger menu at Shore Bird but the food was good.   Would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "Just landed back in Sydney after staying a week at the Hilton.Great view of the beach from the room of the beach (and that is from the 7th floor).Very clean room and my wife and daughter found the beds to be very comfortable.Bathroom modern (rooms obviously have been updated compared to some previous photos) and spotless.Cleaning ladies very friendly and helpful.Special mention to Chad at the tourist information desk - very helpful.Outdoor pool, spa and bar very relaxing.Most transport right outside main entrance.Will definately stay next tripRobert"
    },
    {
        "user_review_posted": 187,
        "user_total_helpful_votes": 65,
        "expertise": 0.0015771949296100002,
        "user_cities_visited": 58,
        "review_days": 0.29956188389923305,
        "helpful_class": 0,
        "review_text": "I am a timeshare lover because I LOVE the convenience of all the amenities. Having a full kitchen in las Vegas equals SAVING MONEY! Specially in drinks. Cocktails are super pricey in Las Vegas, but by going to Walgreen's or CVS and load on booze, water, snacks and breakfast food is extremely convenient. The location is great (5-10 minutes to the mile shop, cosmopolitan, aria and Planet Hollywood.) The pool is nice, and you can bring your drinks and snacks to it! Plus is open until midnight, which is great if you're not into clubbing. No casino in this resort.... meaning no cigarette smell meaning awesome smell throughout the place! Very clean place, super helpful staff, and overall a great experience!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 7,
        "review_days": 0.43483023001095206,
        "helpful_class": 0,
        "review_text": "Its a small boutique hotel with large rooms. We stayed in one bedroom suite,the interior of this room was great. Bathroom is the best part of the room. Bath tub is great. Breakfast was not that great need to add more halal items. Another disappointment is there was no coffee machine. Staffs are friendly enough."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.44359255202628606,
        "helpful_class": 0,
        "review_text": "I want to shoutout to Helmut the Front Desk Mgr for saving me from losing my ID on way to airport. I forgot to checkout of hospitality room (great offer to clean up after checkout but before departure!), and left my drivers license behind. On way to airport by taxi he called to alert me before I got to airport and would have most likely missed my flight back to Mainland.Check out Doubletree Alana when needing a quick, reasonable Hilton property near Waikiki,Mahalo"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 3,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 4,
        "review_days": 0.088170865279299,
        "helpful_class": 0,
        "review_text": "I spent hours searching for the perfect hotel by reading countless reviews, but to my surprise the Park Shore-Waikiki was just what my husband and I was hoping for... especially being that it was my first trip to Hawaii. The location was incredible; the beach is right outside the hotel on the main strip, however, very peaceful. The rooms are a bit smaller than what we are accustom, but very nice. The staff was awesome: professional, kind, helpful, and courteous. I took the liberty of gathering a few of the employee names: Ethan, Leny, and Macy [kudos to all of you]. We're looking forward to our next visit. P.S. My husband became addicted to the juice. Lol (laughter out loud)"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 28,
        "review_days": 0.514786418400876,
        "helpful_class": 0,
        "review_text": "We stayed 7 days.2 Pools and spa live music, Starbucks, and  several places to eat right at the hotel.Well worth it! The pictures do not do it justice.Staff are nice.Close to everything.We had a great vacation with out any worries."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.332420591456736,
        "helpful_class": 0,
        "review_text": "Great place and the staff is very helpful and friendly!  We will be back!  Rooms are comfortable and the beds are comfy!  The happy hour snacks and the breakfast is a nice touch.  Why stay and a large hotel when you can stay in a place that has history and a real feel of San Francisco."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 19,
        "expertise": 0.004282193954487,
        "user_cities_visited": 21,
        "review_days": 0.17524644030668102,
        "helpful_class": 0,
        "review_text": "This hotel was beautifully clean and modern and very accomodatimg. The location is great, not quite beachfront, but it is connected to a ramp that goes straight down to the beach past a beautiful lagoon that belongs to the hotel next door and can be used. It faces all the boats in the port and really has lovely views. The staff are very attentive and friendly and more than willing to help you in any way. There is a bar downstairs hidden behind a bookshelf which was so much fun, and had live music. The nightclub addiction is also there too but can get quite loud and the people out there lining up can be a little annoying to navigate through but the hotel staff organise them very well. I really enjoyed our time here. Especially at the two pools they have, and their food is amazing but a bit expensive. In saying that though, you are paying for quality AND quantity. Loved our stay here, i really hope to come back again soon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.723986856516977,
        "helpful_class": 2,
        "review_text": "I am so annoyed to be having to write this. We stayed in July and the day was great. The hotel is lovely. Great location. Friendly staff... As I would expect for the money we paid. Lovely pool, happy hour Mojitos were fantastic. It's such a shame however all of this is going to waste. On check in the hotel took the city tax? And they took a \"holding\" deposit. We did not expect this but having told that on check out we would get it back automatically, well we had no reason to doubt. It's just 6 weeks later... Numerous emails I'm till waiting. It's not a lot of money, but the principal, I feel like I have been robbed. If you are thinking of staying here BEWARE!! I have had no response from the hotel team at all!!! Such a damn shame, as this could have been a truly great review but the team at the hotel ruined it... Don't bother staying!!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 9,
        "review_days": 0.45454545454545403,
        "helpful_class": 0,
        "review_text": "This is one of the best hotels. It is beautifully located in Bangkok. There service is just awesome. Staff is very helpful. They got 4 restaurants. On the top of it they have Indian Restaurant on top floor. Awesome view and they play live music. You can even place request to play any ghazal or song.In short it's just awesome to be there..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "Stayed at this hotel for 2 weeks. This was my first ever trip to USA and i was very worried about the place where i would live for 2 weeks, but this hotel removed all my worries.The hotel is located perfectly. You are at the union square, at the same time BART is pretty close, so you can get where ever you want. Many restaurants, bars and shopping centres all over the place. The hotel is clean, with good Wi-Fi, rooms were cleaned daily, hotel staff is very helpful and affable.Special thanks to Velichka (Front desk agent), she helped a lot with the stay and answered all questions knowledgeably. Not in every hotel there are such pleasant staff.If i would get back to San Francisco I would definitely choose this hotel again."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 22,
        "expertise": 0.0075187969924810005,
        "user_cities_visited": 9,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "Room was modern and spacious. Great location. We didnt hear the noise on freemint as others complained. The area felt safe.  Will definitly stay here again.  The restaurants in the area are reasonably priced and good.   We did not try the rooftop pool but it looked inviting"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "Amazing pool.  The service was phenomenal!  Fun surprise goodies for the kids like popcorn and coke on ice and fruit sculptures were provided at no charge! Everyone was helpful and genuinely interested in making our stay special."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 3,
        "review_days": 0.6155531215772181,
        "helpful_class": 0,
        "review_text": "While the room was nice and clean, the noise level from outside the window terrible.  Expected the window panes to better.  You could hear all the noise from the street level and the consist noise from the machines/equipment from the outside."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 18,
        "expertise": 0.001831623082864,
        "user_cities_visited": 277,
        "review_days": 0.09857612267250801,
        "helpful_class": 0,
        "review_text": "Located close to Fishermans wharf , right next to the cable car terminus , the argonaut is a great place to base a San Francisco trip . On arrival we were greeted with a complimentary glass of wine and each day of our stay we're invited to happy hour between 5 and 6 , when wine,beer and sangria were on offer . Nice touch . Rooms very comfortable . Ours was looking in to the inner courtyard,very quiet . One criticism - the shutters didn't shut out much light !Would consider staying here again for the great location alone ."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.479189485213581,
        "helpful_class": 0,
        "review_text": "Our room was on the 6th floor, and had an amazing view of the Capitol. The room is spacious and comfortable. Props to the frontdesk manager, Jesse Paige, for his professionalism and helpfulness. We are so delighted with the place that we extended our stay for one more night!"
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 21,
        "expertise": 0.0008250098444420001,
        "user_cities_visited": 48,
        "review_days": 0.6571741511500541,
        "helpful_class": 1,
        "review_text": "we got a room on the the floor facing Kuhio road. it was clean and the cleaners do a good job tidying up. the room\u2019s sound proofing was not good and the road noise was significant getting into the room - makes sleeping early difficult! the TV is large and the selection good. the expedia local guide downstairs very helpful. location wise it is EXCELLENT.the room size itself is small though and for 2 adult and 2 small kids, i found it quite cramped. we got it as part of an expedia package so saved a bit there but was still a little disappointed overall by the size.overall would we come back to this? probably not. we like something a little more spacious and classy and should have splurged a bit more."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 30,
        "expertise": 0.002862051805164,
        "user_cities_visited": 21,
        "review_days": 0.46385542168674704,
        "helpful_class": 1,
        "review_text": "I stayed recently at the El Cortez for three nights in a Tower room and was very pleased.  The room was quiet, the water was hot, and the Internet reliable(although apparently one has to sign in each day anew, which I dislike).  The maid service was good, but the ice machine was out of order with no sign.  I know that a part has been ordered, but a sign would be helpful.  The price was great: about $60 per night, including taxes.Check-in was efficient.  The bottom line is that I would return.I also enjoyed the casino, although sometimes there are homeless people that wander in.  If you see such people, do not hesitate to notify security."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 12,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 17,
        "review_days": 0.094742606790799,
        "helpful_class": 1,
        "review_text": "Hotel really exceeded our expectations.  An easy two block walk from Seattle Center and all the amenities, it is also a walkable distance from Lake Union (kayaks, sea planes, small beach, etc.).  From Seattle Center you can also get the monorail downtown and to Pike Place.  The staff was really nice and helpful, and the breakfast was great as well.  One suite was great for our family of five (small kitchen, fold out sofa, king bed), and my children (12, 7, 5) were able to handle all the walking without much trouble.  Also highly recommend a visit to the Queen Anne area and Kerry Park on a clear evening."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 9,
        "review_days": 0.933187294633077,
        "helpful_class": 0,
        "review_text": "The Hyatt regency has a great location , but needs a facelift. However the construction going on inside the hotel woke me before 8am. Breakfast is buffet only and not great. They could not make a simple almond milk latte.  The staff was pleasant"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.45618838992332905,
        "helpful_class": 0,
        "review_text": "The location of this hotel cannot be beat. Walking distance to National Mall and all monuments/museums, Georgetown waterfront (great happy hour spot) and practically on the George Washington University campus. There is a CVS & liquor store conveniently next door. The room was spacious & the full kitchen was useful. The only reason for the 4 star rating is both the very sterile and plain look to the hotel and rooms plus the odd two-tower set-up. We checked in on the E Street entrance, but our room was located in the F Street tower. Uncomfortable walk through a parking garage to the other tower."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 139,
        "expertise": 0.003332680308137,
        "user_cities_visited": 192,
        "review_days": 0.217962760131434,
        "helpful_class": 0,
        "review_text": "We stayed at Bandara Suites Silom fir five nights in a business suite. What a great place to stay, our room was quite spacious, clean and tidy. Our bed was extremely large and comfortable. There was no outside noise from the corridor, other rooms or outside the building. Breakfast was located in another nearby building and was ok, but fairly limited each and every day. The staff wete helpful but language was sometines a problem. The hotel was situated in a great location and we had no problem getting anywhere in Bangkok. Some local food markets close as well as some great restaurants. I would definitely stay here again."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 25,
        "expertise": 0.005406598256647001,
        "user_cities_visited": 18,
        "review_days": 0.6013143483023,
        "helpful_class": 0,
        "review_text": "Room was small with shower bathroom. Cost was $199.00 off season, stay 1 night. No fridge or microwave or coffee maker in room. Room was rough and chairs were stained and miss matched. Safety was a concern, curtains didn't cover the whole window. Not even a 1 star! Would never stay here again. Gross"
    },
    {
        "user_review_posted": 303,
        "user_total_helpful_votes": 172,
        "expertise": 0.0026455806785570003,
        "user_cities_visited": 95,
        "review_days": 0.19496166484118202,
        "helpful_class": 0,
        "review_text": "The wife and I had a family visit for a few nights and stayed here.  We traded timeshare into here,  got a fourth floor one bedroom Bora Bora in tower one.  Unit was nice, new sofa bed was comfortable for mother in law for two nights, the steam shower is fantastic and the large jaquzi tub is great as well, with the cold weather in December it made a nice warm private time instead of going outside.  The steam shower really helps with the dry air out here in Winter too.  Nice to have Denny's right there, we used it one morning for breakfast.  The gym is not quite large enough for the size of the resort, but had enough equipment to make it OK.  We were surprised they staffed life guards at pool and lazy river during the cold weather, but in the sun we enjoyed some lounge time.  Overall we like this place being off the strip, but close enough if you want to go there, shuttles run all the time.  Nice job Tahiti Village."
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 20,
        "expertise": 0.001018708831461,
        "user_cities_visited": 108,
        "review_days": 0.40416210295728305,
        "helpful_class": 0,
        "review_text": "Alternating between the Kimpton boutique hotels and SPG brands, this one got a thumbs up.  Stayed with two other families and we all approved.  From check-in, to room accommodations, to drinks at Bar 333 and breakfast at Park Grill, they all passed muster. Valet parking or your choice of the self-park was outrageously expensive, $68/$39 nightly.  For a week long stay, it put a dent in our wallet.  Walked to Ferry Building and Pier 39, BART stations to head into Berkeley and a Warriors game against the Lakers, Union Square and Chinatown, centrally located with a 10-20 walk so we didn't need to take our cars anywhere."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "I spent 3 nights at the Platinum after a business conference ended.Staff- Excellent. Front desk staff, valets, room service all very friendly and professional.Location- Just off the strip but a brief 10 minute walk and your right in the middle of the heart of the strip. It was a little hike but not bad at all. The options around the hotel block are a bit limited but there was a convenience mart and 711 close.Room- My suite was on the 17th floor with a nice strip view. Very clean and loved the nicely equipped kitchen complete with little things like paper towels dishwashing detergent , spring etc. The clothes washer/dryer was also very handy and had detergent and dryer sheets! The suite was large with a nice private balcony overlooking the pool on the 5th floor deck. The furnishings were in very good shape but not luxurious. My only things that could have been improved were the flat screen tv had some static on it and the channel selection was a bit limited. The electric fireplace was a nice touch but it made a noise when turned on. The bathroom was great with a large jet tub and a separate shower. Plenty of towels.Room Service- very reasonable prices especially compared to the other resorts. Food was good and delivered promptly.Pool- Not large or fancy but very clean and just a quick ride down the elevator to the 5th floor. Towels were there and pool featured a nice outdoor/indoor sections connected.Summary- If your looking for a non-smoking hotel close to the strip with all the little things the Platinum is a great value and a well run facility. Great stay!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 7,
        "review_days": 0.639101861993428,
        "helpful_class": 0,
        "review_text": "the location is perfect and is close to transportation. there are de lots of restaurants and shopping places nearby. you can easily walk to ferry building and fishermans wharf. common areas are renewed. rooms are old but clean."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 2,
        "review_days": 0.9764512595837891,
        "helpful_class": 0,
        "review_text": "Stayed on night during my trip to Dubai on Nov 16. The location in the center of Dubai on Sheikh zayed main road, reception staff all were very helpful. Booked deluxe room however I was upgraded to apartment which was really comfortable and wide with kitchen , cooker, fridge, nesseprso and cattle heater,and laundry machine, I like it so much. it was a great stay. I would like to recommend this hotel to families and for it's great environment and to tourist as it is close to all Dubai attractions."
    },
    {
        "user_review_posted": 93,
        "user_total_helpful_votes": 23,
        "expertise": 0.0010903365806140001,
        "user_cities_visited": 52,
        "review_days": 0.30065717415115,
        "helpful_class": 1,
        "review_text": "We stayed here for a week in June and had a wonderful time. The hotel itself is excellent, the pool and gym facilities are adequate and the beach is at the front of the hotel.Our room (1733, One Bedroom Suite) was large and very clean. I am a light sleeper and the room was perfectPro's:-  Great staff (all friendly and helpful).-  Large room (compared to my other experiences)- Swimming pool is good (though not the best for little ones as the pool is quite deep). Upside is that the pool is more relaxing with less children.-  Rooms are clean.-  Gym is adequate (i.e. 3 treadmills, 2 bikes, elliptical, free weights, lat pull down/up machine,pec deck machine and other small weight machines).-  On-site washing/drying machines which are coin operated with a change machine on site.-  4-5 small stores on site.-  Starbucks on site.-  Free mini events (i.e. bracelet making, ukulele lessons etc.-  Good internet coverage.Cons:-  The room was not fully stocked throughout my stay (i.e. toiletries etc. were not fully restocked).-  Resort fees (approx $31 USD per day).-  Fold out couch was not the most comfortable.Whilst this hotel is a little pricey (compared to others), the beachfront location is excellent.  I would recommend this hotel to friends/family and would definitely stay again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 16,
        "expertise": 0.025782485564014003,
        "user_cities_visited": 77,
        "review_days": 0.088170865279299,
        "helpful_class": 3,
        "review_text": "I want to be clear - 90% of this hotel is great to stay at.  The staff are friendly and fun, the lobby & location are great, the rooms while not top of the line are generally clean and tidily appointed.  I have even stayed there before quite happily, so when I was coming back to Seattle for work I thought hey, I know where to go and it'll be easy and awesome.  But, and here's the big but that takes that 90% awesome and makes it a buyer beware, I stayed there on Tuesday night 6/9/2015 and there were bedbugs.  I went to bed happy as a clam, woke up in the morning with little red bumps all over my torso.  Just thinking it was a bit of a reaction to the perfumes or soaps I was annoyed but in a hurry so didn't take the time to address it.  Very quickly those little red bumps became large itchy (37 of which I can count on my frontside, backside is bitten as well but unknown count since I'm only so flexible) welts the google imaging of which absolutely confirmed bedbug bites.So now my work travel case & contents are all being quarantined and fumigated in the garage so they can be ready to travel again next week and I am both miserable and itchy.  I called the hotel last night and let them know, and they apologized basically saying that housekeeping do the best they can but know things happen.  I'm sorry, but this isn't 'Things happen.'  Like oops, we forgot to refresh your shampoo.  This is more in the line of your guests will never ever come back and make sure no one they know suffers similarly."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.32749178532311,
        "helpful_class": 0,
        "review_text": "Photos on accomadation sights should be checked by the sights on that they are true otherwise  this is very misleading! The hotel is handy but not on the beach which we were happy with due to price but the pool was very small compared to what the picture showed!"
    },
    {
        "user_review_posted": 266,
        "user_total_helpful_votes": 65,
        "expertise": 0.0010760101179790001,
        "user_cities_visited": 110,
        "review_days": 0.7048192771084331,
        "helpful_class": 0,
        "review_text": "nice location; easy to get to from the subway (F train to 2nd Ave) one block away; outdoor and indoor rooms; great for weddings, events and meetings; nice views from roof top; small dark lighting bathroom;"
    },
    {
        "user_review_posted": 289,
        "user_total_helpful_votes": 315,
        "expertise": 0.005181339237410001,
        "user_cities_visited": 72,
        "review_days": 0.8559693318729461,
        "helpful_class": 0,
        "review_text": "I had stayed here several times, 15-20 years ago and it used to be a beautiful hotel!It's still very nice but a little bit runned down.Huge rooms, nice friendly staff, good athmosphere and when I stayed, very reasonable price!!Still bery highly recommended!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "My room was very comfortable and I enjoyed the bed setting in particular and the room in general. Breakfast was fantastic and always served on time. Internet service in terms of WiFi availability was excellent. I will highly recommend it to other travelers and I will love to always come to the hotel anytime I am in and around Washington D. C."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 24,
        "expertise": 0.003218738670575,
        "user_cities_visited": 251,
        "review_days": 0.6894852135815991,
        "helpful_class": 1,
        "review_text": "I was in this hotel for a meeting nearby. Never again.The rooms are noisy, because they have a centralized air conditioning system. In every room there is a cabin inside which the ventilation pipes pass, and even if you turn off the air, you still hear the noise of the central engine. I changed rooms 3 times before understanding that the system was like this in every room! Even the wifi is bad. Honestly, such a poor service in Washington had never happened to me."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.36911281489594705,
        "helpful_class": 0,
        "review_text": "Get a lake view room. Loved it, however, our room was very hot and the AC was minimal, and this was early November. The gentleman at the luggage desk was rude, the ladies at the front desk were snobs, but the doormen were the nicest people I had a chance to meet, especially Steven. Our room didn't have that Grand appeal feel, it felt more like we were on a psyche ward with the white walls. If it weren't for the view alone then I would of given a lower rating, but to see the sunrise in the morning was a great experience. I took tons of pictures. Please don't listen to the reviews of it being haunted because it's not, it's just a really beautifully structured hotel that was built in 1893, so I'm sure you're going to hear \"bumps in the night\". This is just my own personal opinion, but I feel that with the amount they're charging that they could of hired a better interior decorator to give it a more relaxed feel in the room we were in. It wasn't \"pleasant\" to say the least, but it was very clean and the beds were nice and comfortable. We actually stayed at a hotel out in the suburbs later and felt more relaxed in that room for lesser money than the one we were in, but again, my own personal opinion."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 15,
        "expertise": 0.002317113538563,
        "user_cities_visited": 20,
        "review_days": 0.621029572836801,
        "helpful_class": 0,
        "review_text": "I stayed here during Christmas Break when hotel prices were lower than average. As I was driving up here, one of my must-haves was free parking as parking in San Francisco can be a pain as well as pricey. The hotel had an underground parking garage, so I felt better about leaving my car overnight. Parking was included in the price of the hotel, so it was a no-brainer. The Wi-Fi worked well and the room was well-maintained. There are a few great restaurants within walking distance and it felt like it was located in a safe neighborhood. It's only a short distance to Crissy Field and the Palace of Fine Arts, so its location makes it one of the better hotels in San Francisco."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 22,
        "expertise": 0.0014154884065500002,
        "user_cities_visited": 614,
        "review_days": 0.025191675794085003,
        "helpful_class": 1,
        "review_text": "We stayed here twice at the start and end of our holiday. It was 90 degrees when we arrived on 3rd September 2014 and we had specifically booked the hotel because it was one of the few in Washington with an outdoors pool. However, this hotels in Washington closes its pool on Labour Day which was prior to our arrival! Beware when booking.The breakfast buffet was very good with a wide choice of items to choose from.The location is also good and only a short stroll to the White house and the locations for the bus and trolley tours.It was ideally located for picking up a hire car from the Avis depot a two minute walk away."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 59,
        "expertise": 0.021923458864869003,
        "user_cities_visited": 10,
        "review_days": 0.137458926615553,
        "helpful_class": 2,
        "review_text": "We stayed at this hotel in August/2015. We booked with Expedia and wrote in our comments that we were three people. We have a 17 year old son. We required two double beds and preferably a view of the courtyard. When we got to the hotel the receptionist was surprised we were three people. I showed her a copy of the comments I sent a few months ago. She said their hotel did not receive information from Expedia. Fair enough, however we still need a room with two double beds. It was apparent the hotel was not full. The receptionist tried to charge us $40.00 US per night extra. I stated that it did not seem fair as I had in good faith let the hotel know that we were 3 travelers. The receptionist then assigned us a room with two double beds that faced a tenement building next door. We were greeted with a view of balconies filled with junk such as old mattresses, old chairs stacked-up - you get the picture. The apartment building was maybe 20 feet from our balcony. We had a perfect view of all that was going on in the next building. The building had three floors. We were put on the third floor. The hotel has 9 floors. The receptionist could have put us higher up. I was disappointed and would not recommend this hotel at all. I found the receptionist who dealt with us on arrival was rude and made us look like we are liars? Anyway this is not what one imagines from a Hawaii hotel. Nothing redeeming about this hotel. I would not recommend it."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 20,
        "expertise": 0.004111317396581,
        "user_cities_visited": 22,
        "review_days": 0.11938663745892601,
        "helpful_class": 1,
        "review_text": "A little about me first so you understand what I\u2019m looking for when traveling\u2026I\u2019m 61, retired nine years ago from being a NJ State prison guard supervisor, and got a part job for a major airline as a ticket agent working a couple of day a week mainly for the travel benefit, which allows my partner and me to fly anywhere on my airline for free and very cheaply on other airlines. As such, we do many short trips a year for leisure travel.I had been watching the PBS series on The Roosevelt's and became very interested in Eleanor Roosevelt also reading a book about her.  I'd never been to the FDR Memorial and never really walked around the Tidal Basin, only the main part of the Washington Mall.  On this trip we did a complete walk around the Tidal Basin, also visited the Ford Theater, where President Lincoln was shot, and had dinner at a Chinese Restaurant in China Town, just a few blocks from the hotel, that was Mary Surratt's home (a conspirator) at the time of the assassination (this was just a crazy coincidence but really added to the trip). I have the Hyatt credit card and used a reward night for this stay.  We wound up in a king room on the Club Level which was great for the evening snacks, and breakfast.  Access to the Club Room was controlled by your key card and it was open 24 hours a day for cold drinks and coffee.  This was a very nice feature since most club rooms close completely from late evening to the early morning breakfast. The room was typical Hyatt styling, which is very nice.  Bathroom was fine, big flat screen TV, safe, refrigerator and good AC.  Check in and check out was smooth.  The hotel is right over Metro Station so very easy to get to it by subway from DCA airport.  Also above the Metro Station is a attached mall leading to the hotel.  In the mall area is a gym which is affiliated with the hotel that guests can use.  We didn't work out there but did shower there in the evening of our second day after sight seeing before heading back to the airport.  This was a very nice amenity as we were grubby and sweaty from a long day of walking around Washington.  Hotel was in a very high end shopping area which was also nice.  Only a few blocks from Bobby Van's Steak House where we ate using a Groupon for an excellent surf and turf meal.The hotel was completely satisfactorily in every way.  It was stylish and offered every usual amenity. It was easy to get to by Metro, in a very high end retail shopping area, and easy walking distance to all of Washington's sight seeing areas.  Was very pleased that we were able to stay there and would recommend the hotel to anyone whose trip plans make it a possible place to stay."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.043811610076670005,
        "helpful_class": 0,
        "review_text": "A very good 4 star hotel with a great central location. We stayed for 4 nights and loved the easy accessibility to the shops and restaurants of union square. The cable car stops very close to the hotel so we used this to reach the sights of Fisherman's Wharf. Our room was very spacious with classic style furnishings and a very comfortable bed! All of the hotel staff were very friendly, especially the extremely helpful guys at the Concierge desk. We had a great time in San Francisco and our stay at the Handlery helped make the perfect break."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 3,
        "expertise": 0.00047224980690700004,
        "user_cities_visited": 9,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "Outstanding service  very nice place luxury  hotel. Restaurant needs. Better food choices more choices less,exspensive on food.  Awesome service from everyone. Great location.  Very very clean hotel  parking bit exspensive two days  70$-night bit much most is about 35/45$-  bit its san Francisco guess  veiw was nice  corner room beauitful three pictures window  veiw members  room so nice Monterey intercontinental lacking in this type's of services. So different  was really great experience."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 14,
        "expertise": 0.001196750948488,
        "user_cities_visited": 157,
        "review_days": 1.0,
        "helpful_class": 1,
        "review_text": "On average - really enjoyed our stay but a couple of things really bothered me.Pros:- staff was overwhelmingly nice- the room was spacious w lots of storage, outlets, etc.- tv had complementary hbo and showtime on demand- loved ability to self service laundry- great location on ocean driveCons- the walls are incredibly thin. We could here every conversation in the hallway and more annoyingly- the garbage machine out the window. The machine doesn't seem to be maintained very well and was sounded like trumpeting elephants in the morning. Repeatedly. I had to sleep w noise cancelling headphones- no fitness center"
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 78,
        "expertise": 0.0035661909245850005,
        "user_cities_visited": 72,
        "review_days": 0.6796276013143481,
        "helpful_class": 1,
        "review_text": "We booked a room for three nights. We booked one of the bridge to bridge rooms which has views of both bridges. This must be the most spectacular view in San Francisco! This room actually features in Fodor top 15 things to do in San Francisco.We requested a room on a high floor and the hotel booked us into their top floor (48) with a superb view. As it was our wedding anniversary they also gave us a free half bottle of champagne and snacks when we arrived. All the staff were very helpful and friendly and it seemed that we had a very personal service - not like a large hotel at all. We would also like to thank the concierge Brian who gave us some suggestions for evening cocktails and also allowed us to use the complimentary hotel limo which provides free service to guests for journeys up to 1 mile around the hotel (subject to availability).We booked the weekend package which included breakfast and parking. This was originally booked several months before we travelled but we checked online a month before the trip and found that the rate had been reduced so we were able to secure that lower rate.Thank you for a memorable stay!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 13,
        "expertise": 0.002317113538563,
        "user_cities_visited": 13,
        "review_days": 0.6922234392113911,
        "helpful_class": 2,
        "review_text": "Wow what a place to stay. Across the road from the beach, so no need to pay the higher prices of beachfront motels. Check in very quick & informative. Mi fi was a great thing for quests to use whilst there. Rooms comfortable, bed amazing so easy to sleep. Coffee machine in the rooms was fantastic for coffee drinkers like me. Loved the balcony & the fantastic view we had of the street & ocean. Watching the surfers having a coffe. Bliss.  The splash bar, very friendly, great food & fantastic staff"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 5,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "This was a great location right by the great shopping, and only about a mile walk to Millennium Park.  Staff was very friendly and helpful.  Breakfast was included.  Typical Hampton Inn breakfast, though the staff was really attentive to keeping it stocked and fresh.  Generous breakfast hours 6am to 10!was great, as we slept in our last day and we're still able to get breakfast and hot coffee.  rooms were clean and nice for a Hampton Inn.  I will  stay here again."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 1,
        "review_days": 0.8762322015334061,
        "helpful_class": 0,
        "review_text": "Wow! What an experience thanks to Marc, Malou, Cobo, Alexander, Malaz, Chef (responsible for breakfast) Patil, Ahmed, Warren, Manuel,  Patrick, Robert, Yllias, Pullvinder, Katrina, Millicent and Yaninda, Rahim, Asif, Jatin, Joel, Shankar, Muni and a few others whose name I forget all made the stay not only comfortable but most memorable. You are Doing a Great Job Guys! Thank you!"
    },
    {
        "user_review_posted": 138,
        "user_total_helpful_votes": 50,
        "expertise": 0.0016486846502820002,
        "user_cities_visited": 77,
        "review_days": 0.706462212486308,
        "helpful_class": 1,
        "review_text": "We stayed there for 2 nights. It is well located and the room was clean. The staff wasn't especially kind and the decor and vibe is old. fading. Can use a refresh. We were waking up at 9 AM by a housemade who ask when are we checking out (check out is at 11 AM).  So make your own decision about the kind of hotel you cab afford or want to stay in. I didn't like it."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 5,
        "review_days": 0.075027382256297,
        "helpful_class": 0,
        "review_text": "The service at the Fairfax is top-notch.  From the front-desk to housekeeping, this is a hotel that knows it's the little things that make the difference.  Ms. Rosser at check-in made our special weekend in DC even more special by giving us a beautiful suite.  Room was quiet.  Bed and pillows were very comfortable. Bathroom was loaded with plush towels and shower was great.  While we never heard or saw housekeeping, our room was always clean and clean towels and new toiletries were always stocked.  There are smiling gentlemen at the entrance who open doors, give directions, hail cabs and are pleasantly attentive to you when entering or leaving. The staff is amazing and the location is too!  The Fairfax is across from one of the nation's best private art collections The Phillips.  It's a block away from Dupont Circle, where you can catch the Metro or pick up a bike from a Capital City Bike Share station.  Tons of restaurants, beautiful embassies and not too far from Georgetown.  The Fairfax feels like classic hotel with style and service from a different era, an era that emphasized quality not just a veneer of  flashiness."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 21,
        "expertise": 0.002206774798631,
        "user_cities_visited": 63,
        "review_days": 0.334611171960569,
        "helpful_class": 2,
        "review_text": "Our party of three couples stayed at Hotel Zetta earlier this year.  We chose it mainly for the location but had also read a lot of positive reviews on TA.  We loved it.  It was great to come back after sightseeing and chat over a drink and snacks in the friendly bar.  Delicious breakfasts set us up for the day. Only minus was that it could get noisy in the bar with giant plinko but overall a brilliant stay"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.711391018619934,
        "helpful_class": 0,
        "review_text": "Casino is small but the people are great,  great food at triple George, drinks are good and price is right. Rooms are clean and beds are really comfortable!  Restroom is big and there is a safe and a really nice tv."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 35,
        "expertise": 0.00403409197945,
        "user_cities_visited": 15,
        "review_days": 0.211391018619934,
        "helpful_class": 1,
        "review_text": "If u need comfort,,Safe,, tidy, clean, excellent service. With the most cheerful and professional staff ever seen U Must go to U Sukhmuvit Hotel ...Go with confidence you will never regret...clean big  comfortable safe rooms..excellent breakfast...super perfect pool.   The best Receptionists ever seen"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8849945235487401,
        "helpful_class": 0,
        "review_text": "Park MGM is home to Lady Gaga\u2019s Vegas residency. The hotel is just average but it was very convenient to stay at the same hotel. Overall it was a decent stay, no complaints. Not compliments either, though. The hotel is average but a good value for the money. You can always visit the other hotels for fun."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.36856516976998904,
        "helpful_class": 0,
        "review_text": "I come often to DC for business, but this was my first stay at The River Inn.  The rooms are clean, comfortable, and the kitchenette is a plus for long stays.The staff, especially Kimberly and Monique, are just wonderful!  My flight arrived late, and while I was checking in, I asked if the restaurant was still serving.  It wasn't, but Kimberly and Monique rang the restaurant personnel, who were cleaning and preparing for the next day, and told them about me.  They immediately came out to ask me what I'd like to eat!  They were kind, understanding, and my entire stay was a delight!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.228915662650602,
        "helpful_class": 0,
        "review_text": "I stayed here twice in the last couple years.  Both times were great.  The rooms are updated and the location is fantastic if you like freemont st (which I do).  The casino isn't as big as some of the others and I don't think there is a poker room but the hotel and staff are nice and within walking distance of anything it lacks."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 7,
        "review_days": 0.549835706462212,
        "helpful_class": 0,
        "review_text": "The only thing good I can say about his place is that it is a short distance from the mall. Cab ride is under $8.00. The hotel however is a disgusting dump. The carpeting in the room looks li,e it hasn\u2019t been cleaned in decades. There were two chairs that were both stained. The bathroom had not been remodeled since the 50s. THE WORST. The owner of this place should be ashamed. He/she clearly has not invested one penny in its maintenance."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.9890470974808321,
        "helpful_class": 1,
        "review_text": "After 6 years of returning year after year, following their recent refurbishment, the overall standards have slipped, menu choices, overall cost, service in places and quality of room is just over average. I feel they take customers to much for granted and believe they are receiving something very good when in fact its not maintained the heights it used to operate at and its not good value for money anymore."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 5,
        "review_days": 0.7519167579408541,
        "helpful_class": 1,
        "review_text": "My husband I and spent 3 nights in this hotel.  It was a lovely hotel/spa.  The staff was extremely kind and friendly.  The rooms and pool were comfortable and clean.  The gym was fantastic. I attended a yoga class with Mary Jane.  She was kind and knowledgeable.   I am an avid exerciser and she lead me through a challenging workout.   She also helped me to correct my form and alignment . I had a fantastic time and would recommend this hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7732749178532311,
        "helpful_class": 0,
        "review_text": "Hotel location was good, Front Desk Officer by the name of Cream was very good in hosting us. She was very accommodating & gave her best service that she can offer. Room was spacious, clean & tidy although the luggage cupboard was not big enough for my luggage to be open etc..Air conditioning & water temperature was good,lots of TV channels to choose from, safety box & other amenities were given & was very good too. Breakfast buffet spread on M floor was very good, gym was a bit small, can't do much exercise & pool was great. Overall had a great experience staying at Solitaire & definitely come back should the price be alittle lower too..."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 14,
        "expertise": 0.002013682003751,
        "user_cities_visited": 62,
        "review_days": 0.22398685651697703,
        "helpful_class": 1,
        "review_text": "As a Marriott Gold member, I selected this hotel because of the price and promised amenities like Club access, free breakfast, AND the use of their courtesy car.  Club is closed for my entire stay.  No breakfast.  And courtesy car is not available on weekends.   For that deception, they offered 1000 Marriott points.  Stay away."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.009857612267250002,
        "helpful_class": 0,
        "review_text": "We were pleasantly surprised by our stay at this hotel. The staff was very welcoming, parking with the valet  turned out to be quite easy and the location was perfect. The room ,though small, was nicely furnished and met all of our needs. The jar of mints was a great touch. Being close to a variety of restaurants, bars and even the theatre was the best.We're already planning our next night in the city and a return stay to this hotel."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.6155531215772181,
        "helpful_class": 0,
        "review_text": "First time in Thailand, wanted to stay central and at a 5* hotel just to get that experience.The location was good for local transport link, which I\u2019d recommend due to traffic (unless you don\u2019t mind), it\u2019s also good for local cuisine and short walks to the shopping center and Sing Sing bar for a night out.Definitely recommend staying here."
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 22,
        "expertise": 0.00091666030097,
        "user_cities_visited": 22,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "The Donatello is located footsteps from union Square and in a still safe and well managed area near the notorious neighboring Tenderloin. The Hotel's staff is very welcoming and personable. The rooms and other hotel areas are well kept and are not reflecting the hotels age in any bad way."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.09967141292442401,
        "helpful_class": 0,
        "review_text": "Front desk agents (Jerry & Sara) left such a great impression on me when checking in. Being a Platinum guest @ SPG, they continue to surprise me with their attitude, care and follow-up. This would be the reason why I keep using the hotel and its services time and time again. Thank you guys. --Ohad"
    },
    {
        "user_review_posted": 248,
        "user_total_helpful_votes": 74,
        "expertise": 0.0013383021359440002,
        "user_cities_visited": 64,
        "review_days": 0.7185104052573931,
        "helpful_class": 2,
        "review_text": "Everything about this hotel was perfect. The location is great and it's on the beach.  A concrete jetty immediately to the right of the hotel is great for sunrise and sunset pictures.  many fish can be seen in the water. We even saw sea turtles from there!  The hotel is a short walk to places to shop and eat. At check-in we got a delicious drink, very welcome after a long flight. There is a variety of shops near the lobby. Parking is valet only. The valets are super fast getting a car out. Beds are very comfortable. Our room had a balcony with an ocean view. There is table service at the pool. We got a mocktail served in a pineapple. Delicious! A laundromat is in on-site. If you need detergent or dryer sheets, those are available in the convenience store. The machines take quarters or credit cards. We look forward to staying here when we visit Oahu again."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 15,
        "expertise": 0.001083490249492,
        "user_cities_visited": 44,
        "review_days": 0.013143483023001001,
        "helpful_class": 1,
        "review_text": "This is a standard residence and found in a big city. The things that stand out our it's close proximity to the metro. It's a two block walk to the station that has access to the orange blue and silver line directly.also the friendliness of the staff from the front desk to the ladies who work the breakfast buffet in the morning. They were exceptional. The quality of the buffet was goodand so are the rooms. I would recommend and would stay here again what in the DC area."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 5,
        "review_days": 0.42825848849945203,
        "helpful_class": 0,
        "review_text": "The hotel was nice and clean. My family and I were impressed by the facility and the breakfast. We were also pleasantly surprised by the extra towels in the bathroom and the closet space. My only complaints are the unexpected  $50 hold placed on top of the $60 parking fee, the money was released the day after we checked out but it was a fee I wasn't expecting.We also waited about 10 minutes for an elevator to arrive on the 22nd floor. Other than that the staff, room and location were all great. Hampton has to resolve the elevator issue but I would stay at this hotel again."
    },
    {
        "user_review_posted": 253,
        "user_total_helpful_votes": 162,
        "expertise": 0.0029983353242270003,
        "user_cities_visited": 70,
        "review_days": 0.102409638554216,
        "helpful_class": 0,
        "review_text": "There's some good and meaningful bad here. We had a reservation with an early check-in ($40), but no rooms were available when we showed up at 11 a.m.--it was a busy holiday weekend with the Grateful Dead concert in town...fully booked. So they removed the charge, we stowed our luggage in their room, and we came back at 3 p.m. We got a room on the top floor of the south tower (room 1465) and it was visibly clean but had a truly awful smell. The air conditioner, cranked all the way, was barely cool, and even after we had some cleaners spray air freshener, it couldn't relieve the oppressive smell. Using the phone to call the supervisor didn't help; we were put on hold and never got off. So we went down in person to the front desk and she did change our room, to 604 in the north tower. (While we were making our complaint, a woman came to the desk and loudly complained that her clean room didn't have any towels in it, and had been told by the cleaning crew that they didn't have any, she would have to go to the front desk to find some!) Our room in the north tower was much better: a functional air conditioner that made it quite cold; though much more street noise located more or less right over the street intersection below. I had stayed in the Hilton (a few blocks down Michigan avenue) the previous night and by comparison, this hotel is pretty ratty: the beds are comfortable but the furniture, carpet, tile...all pretty nicked up. No refrigerators in rooms. Clean but it looks and feels old, and a little cheap (such as the lobby). Maybe fine for a tourist (really close to the Art Institute and Millennium Park); would not advise for a business traveler. The elevators were a problem on a busy weekend: long lines, and I was talking to a woman who was stuck in an elevator for 20 minutes when it jammed, which others reported happens when they get too full. The staircases are quite narrow, too--so narrow that people cannot cross paths (one person descending has to wait until the person ascending has reached the top). Overall, not a great hotel. We were pleased with our service because they made a decision to give us a better room instead of the terrible room we were first given (the smell was so powerful, the management should have been notified), but of the five hotels I've stayed in in Downtown Chicago, I still would treat this as clearly my last choice."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 79,
        "expertise": 0.002751881110831,
        "user_cities_visited": 74,
        "review_days": 0.5465498357064621,
        "helpful_class": 3,
        "review_text": "Should have read the reviews before we arrived. Everything is closed and being remodeled. While it may someday be nice, the casino is now nasty. Half of the slots are out of service, carpet is torn up with traffic cones set up on the worn spots. Crap tables and blackjack tables are just scattered about.Our room was ok. But like I said, the casino is nasty!I would wait until everything is finished."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 3,
        "review_days": 0.5744797371303391,
        "helpful_class": 1,
        "review_text": "I am a loyal customer to the brand and they treat me as such.  They went out of their way to provide the best room possible.  Outstanding accommodations and so friendly. I could go on but truly a hotel worthy of kings."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 13,
        "review_days": 0.6746987951807221,
        "helpful_class": 0,
        "review_text": "I was disappointed that the Grand Hyatt no longer has a relationship for guests to use the fitness club in the office building next door.  I was uncomfortable using the new fitness center in the hotel because it doesn't have adequate security and would not recommend to any woman there by herself.1) Located in  bowels of the basement (4th floor down) and very isolated.2) No cell phone reception.3) While you need a room key to get in it is accessible 24/7 to any hotel guests.4)There is a sign in the center \"for emergency use red phone on wall\" which is pretty useless if someone is attacked or incapacitated.5) No security cameras that were visible."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 20,
        "expertise": 0.003357450229346,
        "user_cities_visited": 14,
        "review_days": 0.32913472070098504,
        "helpful_class": 1,
        "review_text": "We stayed here overnight in late August on a Saturday. It was a family trip booked through booking.comThe hotel was Grand in every way!It was clean, safe and the customer service was excellent! (I'm a high maintenance New Yorker so that says a lot).The hotel has a Metro station literally attached to it. It has several restaurants and a Starbucks.I chose this hotel partly for the pool-it was small and even smaller when crowded-closes for lap swimming  9 am ? A turn off for my tweens.The gym was full service-not much that they don't have. The hotel even has a salon.The only negative thing was I didn't realize I selected the two double bed option- The beds were small- my fault.We made it work but it was tight for the 4 of us.Another thing is that when I booked, I chose an option with breakfast included.I saw that It was for two adults so I called booking being that I was traveling with two adults and two kids to see if kids eat free.The booking rep called the hotel and confirmed with me that kids under 12 eat free.When I got to hotel I called the front desk from my room to confirm the above and they again said there was a kids eat free promotion, however after we had breakfast the waiter call the front desk and explained to us that our reservation does not have the option, children eat free. I inquired about the issue at the front desk explaining I would've never chosen the free breakfast option if I had to pay for the kids. They were able to accommodate me without a problem. My only issue is with this is that why wasn't everybody on the same page so to speak why was one person telling me one thing and another person telling me another.The breakfast buffet that was included wasn't that great. The omelette station was good but everything else was just OK. in the future I wouldn't have chosen the breakfast option I would've just gotten breakfast at Starbucks.They do offer valet parking in a garage below the hotel for $52 for 24 hours.I felt safe IN the hotel but walk few blocks outside of area-it honestly gets a little sketchy."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 16,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "My wife had always wanted to stay here and when we were in town for a wedding, we decided to treat ourselves. We were not disappointed.  The staff were friend, professional and helpful. The room was clean and full of modern amenities. In addition, the location was convenient, being on two cable car lines. I wish we could stay longer to see the completed gingerbread house in the lobby. We will definitely stay here again."
    },
    {
        "user_review_posted": 275,
        "user_total_helpful_votes": 94,
        "expertise": 0.0015491559086390002,
        "user_cities_visited": 240,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "I've been reading some of the other TA reviews and it's hard to believe we were staying in the same hotel.  Our room was clean and spacious.  We were on the 2nd floor overlooking the parking lot.  Not a fabulous view, but at least you could see out.  The halls were also  clean and nicely decorated.  You have to go through the casino to register, but the front desk person took the time to show us the direct route to the parking lot.  Great customer service.  I found the casino to be small and dated, but since we don't really gamble, it wasn't a big deal. The hotel is in a great location on the Strip, with plenty of restaurants, the High Roller and other sights nearby."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 8,
        "expertise": 0.001276776847779,
        "user_cities_visited": 10,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "Every thing was excellent including food at the Bar. Two complaints the parking at the Hotel ramp was $30 per-day and a Hendricks Martini at the Bar was $19 dollars or just under $22 with tax that was extremely harsh considering a light meal for 3 of us was less than $35."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.756297918948521,
        "helpful_class": 0,
        "review_text": "This is a awesome place to stay. The service is second to none. Anything you need the staff has you covered. The room service will blow you away. You will not be disappointed. The Huntington is a real San Francisco experience."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 21,
        "expertise": 0.001743352090919,
        "user_cities_visited": 21,
        "review_days": 0.32530120481927705,
        "helpful_class": 1,
        "review_text": "Brian Lewis  along with everyone else are  very helpful and courteous. Room are clean and stocked. It's in a great location. And has its own parking. Pool is on roof along with grills which is a great way to save a little cash .Would stay here again."
    },
    {
        "user_review_posted": 95,
        "user_total_helpful_votes": 87,
        "expertise": 0.004335731749101001,
        "user_cities_visited": 116,
        "review_days": 0.646221248630887,
        "helpful_class": 0,
        "review_text": "The lobby is very hip and fashionable. The welcome was congenial enough, once he was finished working on something. No mention of the VIP perks, the conjoined restaurants, wifi, or parking. But if you ask, your options will seem to be only their 60 dollar valet. When I asked how much parking was directly outside the hotel's door, the man at the front desk had no idea. I said I was surprised at that. He said that I could find out on my own if I like, again - a surprising comment. He did offer at the very end information that parking was free after 10 p.m. to 8 a.m. - but it's \"not safe\". I wasn't surprised that my room then ended up across from the elevator. I was surprised at how filthy the carpets were. This hotel is significantly more expensive than surrounding hotels. Other than the artwork, a cute chair and bedside table the room has not changed much from the dingy dump it used to be 14 years ago when I first checked in, but the price tag is three times higher.  The heater blows directly onto the bed with a lot of noise. The bed is extremely comfortable. The room is as clean as possible, but relatively small compared to other Chicago hotel rooms of the same or lower price. The location is excellent, especially if you bring a dog which is allowed. The zoo is nearby, the conservatory, the lakeside and sits perfectly nestled in between quaint Lincoln Park and Magnificent Mile. I did get my Expedia offer when I asked, but I wish that I had paid much less and chosen the better hotels nearby with free breakfast, better rooms, and more amenities. The rooftop bar is wow, so I can see the benefits during special occasions. After I wrote the above, I bought breakfast (a very greasy and badly tasting egg white crepe and good coffee) from the downstairs adjoined cafe with my remaining credit. I checked out and was told that only the breakfast cafe was included in my \"gift,\" and it just got worse from thereon with accusations and assumptions thrown unfairly and inaccurately my way. The guy at the front desk told me that my story had changed. I still don't understand what he meant by that statement, but he was accusing me of knowing that the beer I bought from the upstairs bar where I was told at Check-In was included in my 20dollar credit was not allowed - only breakfast from the cafe. And because I had called earlier that morning before checking out to see how much my tab was thus far, I was then hatching a devious plot to pretend that I thought my 7 dollar beer was included when of course I knew all along that it was not, yet chose not to spend that 7 dollars at the cafe. There was more implied I guess. I was shocked and disturbed by the way he treated me. But that's rare these days for hotels, certainly in the USA. I just got unlucky this time. I hope you won't."
    },
    {
        "user_review_posted": 795,
        "user_total_helpful_votes": 313,
        "expertise": 0.001801089091939,
        "user_cities_visited": 683,
        "review_days": 0.5766703176341731,
        "helpful_class": 0,
        "review_text": "We stayed in the Palm wing which has its own small reception desk that is not always manned but if you want a quieter stay, ask for this wing. Ground floor rooms also have a great patio area.Rooms are spacious and well furnished, bathrooms are great. Only issue was the older lounger covers outside, old and stained.The hotel seems to be two very different hotels. The Casino is obviously for the local market, as are the main cafes and restaurants there. The Hawthon Grill is more upmarket, for breakfast buffet and dinner. The main buffet and cafe offer excellent value, but quality is not great.Overall if you want a good value resort experience with good value this is a place to go."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.1078860898138,
        "helpful_class": 0,
        "review_text": "The first thing I can comment on is the friendly and helpful staff followed by the great rooms. There is a beautiful Lobby and convenient computers open to use. The directory board shows a wide variety of fun things to do that are local and made planning our day easy!"
    },
    {
        "user_review_posted": 238,
        "user_total_helpful_votes": 141,
        "expertise": 0.002765886228705,
        "user_cities_visited": 93,
        "review_days": 0.20810514786418402,
        "helpful_class": 1,
        "review_text": "I loved this hotel when it was the Palomar and I'm happy to report that in it's new incarnation as the Hotel Zelos it is just as good. In fact almost nothing has changed - even the towels sand bathrobes say Palomar! The hotel is beautifully appointed. The guest rooms are ample size. The bathrooms are small but fit all your needs. I had a great sleep in their really comfortable beds. Given the small size the staff are very attentive and outgoing. The free wifi is great as is the coffee and tea in the lobby during the morning. I do miss the wine and cheese happy hours that the Palomar had but otherwise it is business as usual.I read a review that someone said it was very noisy because one side of the hotel runs along Market St. I asked for a quiet room and was given one overlooking Fourth St. It was very quiet even though Fourth is also a busy street.All in all I really love this hotel."
    },
    {
        "user_review_posted": 448,
        "user_total_helpful_votes": 104,
        "expertise": 0.0010166926750830002,
        "user_cities_visited": 348,
        "review_days": 0.163198247535596,
        "helpful_class": 0,
        "review_text": "This hotel is pretty well located, walking distance to the National Portrait Gallery and the Metro two blocks away.  Our eighth floor room was quite large with faux paneling and a full kitchen with utensils and four bar stools at an island.   It had comfortable living-room like furniture.  The separate bedroom was simple, clean and modern with good closet space.  I liked the public areas which are decorated with artglass panels.Parking is in a chain-link fenced area adjacent to the hotel.  Continental breakfast, which we did not get, is $6.  We spent four nights here.  Service was helpful; we needed someone to show us how to turn on the cable and to replace the coffeemaker.  We were satisfied."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 12,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 14,
        "review_days": 0.632530120481927,
        "helpful_class": 1,
        "review_text": "Stayed 21 - 26 Feb, last stayed here in 2011,a few improvements but more or less the same rooms and facilities. Bed was comfy ,the shower was powerful, a bit of an odd sink in the bathroom,but was perfectly functional. Its clean, housekeeping was of a good standard, plenty of towels and free toiletries if you needed them, a reasonable price ,no resort fee which I like. WiFi was $9.99 for 24 hours,Located in the center of Fremont Street the location is excellent, the bar is reasonable,the casino is lively,Recommend Magnolia's restaurant for breakfast and light meals, a real gem. Hugo's Cellar is a downtown legend for high end dining. I like to move from casino to casino each visit but will definably return,this is one of my favourite Downtown hotels."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 21,
        "expertise": 0.0034052818013370002,
        "user_cities_visited": 21,
        "review_days": 0.071741511500547,
        "helpful_class": 0,
        "review_text": "Stayed here for four nights and we are full of praise! Good location , about five minute walk to beach , supermarket nearby , major shopping close by. Central to many things. Staff were professional , friendly and helpful. Rooms are not large but good and a free breakfast in a relaxed lounge downstairs is provided each morning.  Tea and coffee available constantly. HIGHLY recommended."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 11,
        "expertise": 0.0008433032266200001,
        "user_cities_visited": 28,
        "review_days": 0.051478641840087005,
        "helpful_class": 0,
        "review_text": "I stayed her for a work event in December 2014, brought the family back in April 2015. This will be my new Chicago go to hotel from now on! Great for work or leisure! Excellent customer Service and very welcoming staff."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 19,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "John and Rubina did an excellent job, welcomed us and checked us in last Friday 11th. From there on, everything went so well. Paul at Concierge helped with restaurant bookings. Parking attendants also helped.Excellent location; easy access to so many places, including BART.Great rooms, staff and a huge breakfast buffet spread, well serviced.Thank You for a memorable stay"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 14,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 96,
        "review_days": 0.06352683461117101,
        "helpful_class": 0,
        "review_text": "Highly recommended for those with limited time in San Francisco. Location is so good -- so much to see within walking ditance (Union Square, shopping stores etc.). Plus, you can easily get from one place to another."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 23,
        "expertise": 0.003173861401561,
        "user_cities_visited": 143,
        "review_days": 0.7081051478641841,
        "helpful_class": 1,
        "review_text": "So many things went wrong and the standard answer is \u201cI\u2019ll tell the manager.\u201d  Honestly how does that help me that they tell the manager.For $440 per night I believe a certain level of service is expected. May I have more towels? Never got them. I\u2019d like my roommate to check in while I\u2019m not here. I called and put her on the reservation. Yet when she checked in they wouldn\u2019t let her in the room so while exhausted she had to wait two hours to get in to the room since I was unavailable to take the call to confirm. And the response to me when I complained was \u201cwe will tell the manager\u201d. Simply not good enough. There are too many choices of hotel in Seattle to bother with this one."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.08324205914567301,
        "helpful_class": 0,
        "review_text": "My husband got to the hotel at 3:30 this morning. His feet extremely painfull from all the flight delays. He couldn't get out of bed to walk far. He was hungry and needed to take his meds. I sent an email to the hotel descibing what I wrote above. Asking if they could please take him some food from the buffet. Lo and behold not even 15 min. Later Jeff was knocking at his door. My husband was beside himself, so very very happy. We both agree he is a fine young man. He showed concern for my husband as well. Thank you Jeff. I cannot wait to fly down this Saturday to stay at the Silver Cloud Inn on Lake Union they really care about their guests."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 7,
        "review_days": 0.681270536692223,
        "helpful_class": 0,
        "review_text": "It really felt luxurious and very customer service oriented.  They accommodated us with a room even though we arrived way earlier than check in time and they were pretty full.  This was so valuable to us because we had traveled on a redeye flight from the West Coast and needed to rest, their staff was amazing and we were so grateful.  Because of my pleasant experience I will make a point to stay at Fairmont Hotels when ever possible."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 18,
        "expertise": 0.0017894065214990001,
        "user_cities_visited": 57,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "Got upgraded to a 3 room suite with a beautiful view of the city and fabulous amenities. Hotel was a mile or so from the city center but was a great location since our event was held at the convention center. This is in a quiet part of the city with not a lot of restaurants close by but the hotel restaurants were fantastic for breakfast (buffet), lunch, dinner and the hotel bar was a great place to gather for drinks. There is a bike share kiosk less than a block away and we found this to be a great way to explore the city during our free time."
    },
    {
        "user_review_posted": 153,
        "user_total_helpful_votes": 56,
        "expertise": 0.001666619790731,
        "user_cities_visited": 123,
        "review_days": 0.228915662650602,
        "helpful_class": 0,
        "review_text": "Due to a missed connection on our trip home from Salt Lake City, United Airlines arranged for us to stay overnight at the Hilton because there were no more flights to Albany that night.  The front desk receptionist was friendly and helpful, the room was clean and comfortable and there were available computers for use in the lobby. It was very convenient in the midst of an inconvenience."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9490690032858701,
        "helpful_class": 0,
        "review_text": "The bar/restaurant are nice and stylish. The staff is friendly. Location is great. But the rooms are not quite at the boutique level that they claim. Really comfortable bed. NO pay per view, very few channel options."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 7,
        "review_days": 0.605147864184008,
        "helpful_class": 0,
        "review_text": "I really enjoyed Staying in this hotel. It is a good location and the staff were friendly. My only complaint would be The strange Service charge They add. Basically they charge you extra but you can then have 10 dollars in the bar. Better was the 15 dollars you could claim if you didn't have fresh towells and he room changed etc. Basically if means that you do make use of the lovely bar downstairs. No kettle in the room which is a pain but nobody in USA seems to have decent kettle - all in all good tho. Mind you they charge way over the top for valet parking - find a cheaper alternative locally - plenty of choice on-line"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 11,
        "review_days": 0.721796276013143,
        "helpful_class": 0,
        "review_text": "Elevators were always full, no stairs, no continental breakfast, no shuttle. For the price, they should concentrate on pleasing the customers more. How could it be that much of a pain to offer coffee and donuts?"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 23,
        "expertise": 0.002907574903602,
        "user_cities_visited": 52,
        "review_days": 0.50328587075575,
        "helpful_class": 1,
        "review_text": "Overall you're paying for the location. If you can get a good deal for a small meeting or personal trip, go for it. I will consider other options the next time I am in town.Pros: great location within walking distance to everything-- tourist & business. Cavernous lobby area, plenty of meeting space, and support services (concierge, business center, FedEx, lobby shop, etc.).  The restaurants had a good range of healthy options, and friendly staff that tried their best to keep up during peak times.Cons: My room, facing the street, was quite noisy and a little sloppy when I arrived. The in-room safe would not lock, so I opted out of housekeeping most days. I believe the only other alternative is a lobby facing room-- not sure if the sound would carry when a large group gathers. The running toilet was loud enough to disturb my sleep most nights. The on-site restaurant & Starbucks were challenged to support a large group, at peak times."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.207009857612267,
        "helpful_class": 1,
        "review_text": "We stayed here as a family of four between Christmas and New Year 2015.We had 2 adjoining rooms  - a King one bedroom suite and a queen double suite. The Queen Suite was spacious; the King suite was massive. The rooms were maintained to a very high standard and were beautifully decorated.We had rooms on the top floor and had quite nice street views. Be aware that not all rooms have external views.The beds were amongst the most comfortable we have used.The hotel is located right next to Fisherman's Wharf precinct and the Hyde Powell cable car turnaround and is just a short walk from many other attractions including Ghiradelli Square and Lombard Street.Whilst there are lots of restaurants in the vicinity we found the hotel restaurant worked well for our young family for dinner. For breakfast there are many local options including 8am and Hollywood Cafe nearby.All in all we would highly  recommend The Argonaut - based on our other hotel experiences we thought it provided very good value for money."
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 52,
        "expertise": 0.0022939949454340003,
        "user_cities_visited": 244,
        "review_days": 0.0065717415115,
        "helpful_class": 0,
        "review_text": "We did a lot of research before booking here and were glad we did for our stay in Honolulu, brief though it was.  The room was clean and modern.   The bed was comfortable and there were no issues of bedbugs to be found in my research.  The staff was friendly and very accommodating.  It was walking distance to the beach, and to the shopping center down the street which was great for a bite to eat after 11 hours on a plane.    I'd definitely consider it if I were planning to go back to Honolulu."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 40,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 13,
        "review_days": 0.6418400876232201,
        "helpful_class": 1,
        "review_text": "Stayed at the Radisson Blu Hotel Deira Creek for two nights in a Club Room 711 1st-3rd March 2018. Due to the weather ref the \u2018beast from the East\u2019 we were late arrivals at the hotel 11pm. We were ably assisted by Mena (Duty Manager) during the check-in process-thanks for the guidance. The room was quite spacious and had two small balconies. We also had the privilege of looking onto the Creek area. Although the adjacent road is busy with traffic the noise level was not an issue as the air conditioning in the room \u2018quells\u2019 the noise-must add the air conditioning was not an issue.The location of the hotel is ideal for exploring the Creek area but behind the hotel area is not the glitzy environment one expects from Dubai-although the area is very safe. There is a metro station approximately 500 metres behind the hotel-Union Metro station, you have to cross the D89 road-there are adequate pedestrian crossings. Recommend to purchase a NoI metro card-initial price AED25 (this his loaded with AED19)-cards can be topped up quite easily at the station kiosks. To add, Taxis are inexpensive.We did use the open-air pool. In the morning best to use the sunbeds towards the front of the hotel as the pool area is in the shade. Possibly different when the sun is at its highest in the summer? There is a pool bar, Blu20 where one can order drinks and light snacks.We had breakfast in the Royal Club Room (10th Floor) and there is the offer of afternoon tea (3-5pm) followed by a Happy Hour (free alcoholic drinks and canapes) from 6-8pm. Must admit it was nice to have a relaxing couple of drinks before venturing out for the night. Thanks Rajesh and co.In summary, had a very enjoyable stay in a good 4*start hotel, the only negative was that I sent an email in advance requesting to be booked on the Dhow cruise on the Friday night. Although sending the email to a number of staff no one responded? On our first morning we booked the cruise at the desk for the same evening (Friday). The dhow is directly across from the hotel. Duration 2 hours (8:30pm-10:30pm) inclusive of soft drinks and an open buffet. I opted for the alcoholic option for an extra \u00a320 (approximately) well worth it-last order 10pm. Never an issue with the drink orders timewise thanks to Kiran. Observation; there is a mad rush for the buffet initially, we held back when there were no queues as the food is topped up periodically. The dhow cruise is an ideal way to view Dubai at night-recommended!On departure we decided to use one of the limousines at the hotel front to the cruise ship dock-all straight forward. We requested the driver to pick us up on our return (end of cruise) to venture on to Abu Dhabi but he was a no-show. Tried calling but was only offered excuses therefore we picked up a taxi at the port area-loads of taxi options.I can only vouch for the Club room that we stayed in and would definitely consider a future stay."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 22,
        "expertise": 0.003031070091061,
        "user_cities_visited": 20,
        "review_days": 0.23165388828039402,
        "helpful_class": 0,
        "review_text": "We stayed for 3 days near the end of our Thailand trip so we were expecting good things from this resort. For the most part, we were happy, but a few negative comments before we get to the positive!The housekeeping staff could use a little training, we cleaned with our Clorox wipes and sad to say they were filthy once we were done with the countertops, remote controls & door knobs. The towels were beyond their life- tattered & frayed on the edges. Breakfast was OK, nothing special, and after a few days it gets a little tiring so perhaps they could change it up a bit after 3 days.The biggest disappointment was the pool, an awesome pool but smoking is allowed, so we actually saw people flicking ashes into the water. Not nice. Butts on the pool deck as well. We also witnessed backpackers coming for a shower which doesn't say much about the hotel security.On the upside, the rooms are lovely, although our jacuzzi did not work because the plug was broken, it was still a nice bathroom. The rooms are not big, but they are soundproof which is important as people are coming & going at all times. We saw a couple sleeping in the lobby on the couch, not sure what that was about. The staff try their best to assist you, our bellman even rode the bike out to the main road to call a taxi for us when we needed a ride to the Skytrain to the airport!Its a nice walk to Khao San Road and quite a few temples. We were even close enough to walk to the River taxi and finding a good restaurant was not hard at all."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 7,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 3,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "Our last visit to the Palms Casino Resort was May 29 -  June 1. We always take a direct flight from San Antonio Texas. Our flight was in at 10:15 AM Las Vegas time. The young lady at reservations took or name and called us when the room was ready.We enjoyed a Sunday brunch at the buffet. Lots of Crab legs and great assortment of other foods.Drink service was fast & often.The room in the fantasy tower was great. A handicap shower made for comfortable bathing for our knee condition.The air conditioner thermostat had a fault. (it kept cooling all the time.) Housekeeping had it corrected and all was well.TIP! I also wish the room had a refrigerator. I solved the problem of keeping drinks cold by using a cleaned steel wastebasket. Drop in your soft drinks and fill with ice. Works for me.We have reservations from Sept. 11 - Sept. 15.We count over Sixty trips to the Palms. We know many Palms employees and they remember us from trip to trip."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 41,
        "expertise": 0.0044135495972630005,
        "user_cities_visited": 80,
        "review_days": 0.07447973713033901,
        "helpful_class": 0,
        "review_text": "We chose this hotel based on price and location. We walked with our suitcases from the airport link train stop. Est walk time 15 mins. You'd need a suitcase with wheels! A taxi would probably take 3 times as long given the traffic. Be careful not to miss it if you're walking as signage is poor and it's set back from the street. Our room (1bed apt) was ample big enough. Bathroom clean amd nice amenities. Pillows and bed comfy. Breakfast had good basic choices and no trouble getting a table. Air con was quiet and worked well. Easy walk to mbk, siam paragon and plenty of decent eating options. Many street stalls very close if you're game. Many massage places also. We were lucky enough to find one around the corner that was cheap and nicer/more professional looking than others in the area, but it was up a bit of a side street."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 15,
        "expertise": 0.001064234943211,
        "user_cities_visited": 20,
        "review_days": 0.36473165388828005,
        "helpful_class": 0,
        "review_text": "Great location, only a short walk from Capitol Hill.  The hotel itself is modern, clean and bright.  The staff on the other hand were in my opinion aloof and rude, definitely lacking in customer services skills."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 6,
        "review_days": 0.686199342825848,
        "helpful_class": 1,
        "review_text": "The positives: resort buildings were nice. Staff gave good customer service and was efficient. Rooms were very spacious and nice. Not so positives: Restaurant was overpriced. Absolute negative which will prevent me from returning:  the abundance of hundreds of cockroaches by the adult hot tub (the one next to the lazy river).  This place was infested.  When we went down late at night to enjoy a nice peaceful soak, we were warned by the guests already in the hot tub that the little stone wall that we had just laid our towels down on was"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.652792990142387,
        "helpful_class": 0,
        "review_text": "Front desk clerk Sarbi greeted us with professionalism and kindness. Upgraded per my request to our liking. Clean rooms overlooking city views. Close to bars and restaurants of all kinds. Self Parking easy to access via hotel. All amenities available and very interesting history on what the hotel was built on. Must stay to enjoy the story of the early 1800s and the California gold rush."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 11,
        "review_days": 0.200985761226725,
        "helpful_class": 1,
        "review_text": "Funky fun hotel in the heart of Fisherman's Wharf. The rooms are not large but the amenities more than compensate: coffees, frig, toiletries, comfiest bed ever, great electronics. The Yard's fireplaces were perfect for chilly mornings and evenings. I can't say enough about the awesome staff and their customer service. Each one we encountered, from housekeeping to front desk, was more than happy to do what they could to ensure our stay was everything we hoped it would be."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8307776560788601,
        "helpful_class": 1,
        "review_text": "Building noise is terrible. We could not sleep as work continued all night long, every night. Lovely hotel, but I cannot use again for the next years until all of the work is completed. Great staff though."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 10,
        "review_days": 0.300109529025191,
        "helpful_class": 1,
        "review_text": "We found our stay at Polo Towers excellent. Our check in was very quick although after that we were ushered towards the concierge for our \"welcome package\" and we're then given a long spiel on timeshare which we declined..part from that the staff were lovely and we had a great stay, the hotel doesn't have a casino attached tl it which is really nice especially if you have children and the rooms were excellent! They very clean and comfortable.. We were very happy with our time at Polo Towers"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 29,
        "expertise": 0.0024495200264810003,
        "user_cities_visited": 22,
        "review_days": 0.11117196056955,
        "helpful_class": 1,
        "review_text": "We stayed at the Grand Chateau for four nights.  We had a two bedroom suite with a full kitchen and living area.  The room was great.  The bed was really comfortable and everyone at the place was attentive and helpful.  This is really a vacation property and they did leave a message on my phone asking if I was interested in attending a timeshare presentation.  However, they did not bother me when I did not respond.  There is no casino at the Grand Chateau but it is right across the street from Planet Hollywood and the Miracle Mile Shopping Center.  I didn't use the pool but my exchange student did and remarked that although it was small it was really nice.  I actually think there are two pools. The hotel has a really nice exercise facility.  All in all - I would go back.  It is 1/2 blk from the strip yet you get to go home to a nice, quiet hotel.  I would definitely stay there again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 7,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.801752464403066,
        "helpful_class": 1,
        "review_text": "Pains me to write a bad review - but seeing as I emailed the guest relations team about my issues on the second of six days we stayed at the hotel and still haven\u2019t had a response - feels appropriate to do so. (We\u2019ve been home for two days now)We stayed for six nights and our room was cleaned twice. Had to phone three times for fresh towels and chase room cleaning in general. House keeping is very disorganized - the excuse given? Hotel is very busy and house keeping under pressure due to this. Was it a surprise that all the people who booked rooms showed up?!  Actually getting someone to speak to is a nightmare in the hotel - staffing levels seem really low in comparison to other hotels.Our check in experience was pretty terrible - self service with limited staff to help you out.  After traveling 16 hours the last thing you want is not to be able to check in. And then when you finally get it to work - be told you owe the hotel $1100 for a pre paid booking and that your room isn\u2019t ready (this was at 8.30pm at night) and they will email you when it\u2019s ready...  this was eventually sorted but why does it have to be so hard and non customer friendly?Room was fine - the walls are paper thin but didn\u2019t overly bother us. Decoration is fine and the bed is comfy. If you are there for more than a night or two - the lack of storage or basic amenities is a bit of a pain.One thing that was really weird was the lack of security in the hotel. Maybe I\u2019ve been lucky in other hotels I\u2019ve stayed at in Vegas but I\u2019m used to having a guard check who is going into the towers / room floors. Or at least have the lifts being key card operated. Nothing like that at Park MGM, anyone can access your floor...Overall - wouldn\u2019t stay again and would recommend people choosing other similarly priced hotels rather than Park MGM."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 52,
        "expertise": 0.0032557284195810004,
        "user_cities_visited": 235,
        "review_days": 0.362541073384446,
        "helpful_class": 2,
        "review_text": "This was our first stay at Ohana East and boy were we impressed! This is a lovely gem minutes away from the beach. We had a city room on a high floor with ocean views. Staff were very accommodating when we had to extend our stay for another 2 nights, as our flight to Fort Lauderdale for a cruise was delayed due to Hurricane Matthew. We would stay here again! :) Thanks again Ohana East for a lovely stay."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 62,
        "review_days": 0.37349397590361405,
        "helpful_class": 0,
        "review_text": "Just back from a 7 night stay in this hotel. The rooms were modern and spotless. The staff were friendly there is a mini fridge in the room to keep your cold drinks in You have a coffee machine and iron and hairdryer in the rooms. Although on arrival I do not drink coffee there was a charge of 2 dollars for a small bottle of water.If you arrive during abc shop opening times which is right next to the hotel you would be better getting snacks or drinks from there. The breakfast in the hotel was fresh fruit juice coffee pastries and some kind of cereal and a boiled egg it would have been great if there was toast. The trolley buses drop you right off at the hotel great way of getting around. We got a taxi to pearl harbour and paid to go on the submarine and visit the memorial a lot cheaper than the tours. Pearl Harbour was wonderful and we are so glad we went. Hawaii is a paradise island with stunning surroundings."
    },
    {
        "user_review_posted": 272,
        "user_total_helpful_votes": 126,
        "expertise": 0.002138624400438,
        "user_cities_visited": 332,
        "review_days": 0.119934282584884,
        "helpful_class": 0,
        "review_text": "This is a great location for discovering Chicago.  It is only steps from the Riverwalk and public transportation but almost everything is within a walkable distance.  Our room had a great view of the river, breakfast and happy hour were a plus.  Staff were friendly and helpful.  I would stay here again in a second"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.641292442497261,
        "helpful_class": 0,
        "review_text": "We visited the Boulan Hotel and want to share the great experience we have from our stay with the accommodation, the location and the great staff that really make a difference . We also used the Blossom resturant with all their different offers and the deal Boulan Hotel has with them to make a resturant visit affordable even at South Beach.We can definitely highly recommend this hotel with its high standard and value for the money."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.42552026286966005,
        "helpful_class": 1,
        "review_text": "Very well maintained property.  Not being on the strip is a plus, but it is close enough to all  the action. The price depends on the events that are taking place in Las Vegas. Reasonably priced  buffet. Good parking  that is free."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.099123767798466,
        "helpful_class": 1,
        "review_text": "We had an excellent time at the hotel. The staff was amazing. The women at the desk was so helpful. She gave us recommendations for restraunts surrounding the hotel, that were great. And she even had coupons for one of the restraunts. Her name was Dantise.Highl recommend the hotel!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 31,
        "review_days": 0.31653888280394304,
        "helpful_class": 0,
        "review_text": "I stayed in The Jefferson for 4 nights and they were so pleasant. The rooms not so big but beautifully designed and furnished. Of Course the location of the hotel is very good, everything seemed close enough to walk to. The thing I loved the most was the breakfast.. yummy, they serve the best waffles I've ever tasted, every breakfast dish I had I give 5 stars."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 26,
        "expertise": 0.003126264298061,
        "user_cities_visited": 33,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "This hotel hit the trifecta....service, location, and the hotel itself are all outstanding.  As an example of the service, when we checked in at 5:30 pm our room still wasn't ready so they upgraded us and sent a bottle of wine to the room.  Everyone from the doormen to the housekeepers, spa personnel and people in the restaurant made us feel pampered.  And the location is perfect...out of the madness of lower Michigan Ave, near wonderful shopping, restaurants, and the Lakefront Trail for running or biking."
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 56,
        "expertise": 0.002529221019208,
        "user_cities_visited": 31,
        "review_days": 0.061336254107338006,
        "helpful_class": 0,
        "review_text": "1. Very good location and walking distance from Airport terminals T1 /2.2. Very good restaurants within the Hotel serving variety of food dishes.3. Reasonably priced.4. Considering the vagaries of whether in chicago,  flight delays is part of life therefore very convenient to stay.5. Very spacious rooms ."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 29,
        "review_days": 0.435377875136911,
        "helpful_class": 1,
        "review_text": "Just came back from a 4 night stay at the property. The property has excellent location - right next to the strip. Shopping, hotels and everything else that Vegas has to offer is right next door. We used Uber/Lyft for going around town and almost everything is located within $5-10 fare from the property.We were pleasantly surprised at how clean the hotel was. It's a slightly older property, but very clean and well kept. The staff were very friendly and helpful. They made sure our needs were met at every step.Hotel has free wifi and that was also a pleasant surprise. Unlike the regular hotels - you can have as many devices as you want - connected to the internet.The room was comfortable and clean. The living room furnishings felt a bit old - but clean and comfortable.Overall we had a great time and would go back because of its location and the friendly and helpful staff."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 15,
        "expertise": 0.001027529515612,
        "user_cities_visited": 24,
        "review_days": 0.001642935377875,
        "helpful_class": 0,
        "review_text": "I've stayed at the ACME a number of times when visiting the city, and always had a great stay. Staff are super friendly, efficient and chatty, and will easily give you great recommendations of things in the local vicinity. Check in and out is always really quick.The location is great - a 3 minute walk from Michigan Avenue - and the hotel itself is fairly quiet despite being right by State Street, which has plenty of bars and restaurants to choose from. The interior's fun (think retro rock 'n' roll), with super comfortable beds and nice bathrooms.I love the thoughtful little touches throughout the hotel - a chalkboard on the front of your door to write a message (be it 'our room doesn't need cleaning, thank you!' or 'please clean!' or anything else creative you might like!), the morning coffee and newspaper delivered should you request it, the album sleeves decorating the elevator.The bakery right next door is great to grab a bite to eat in, too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.508762322015334,
        "helpful_class": 0,
        "review_text": "I was very happy with the size and cleanliness of the room.  The bed was large and the bedding was very clean; the bathroom and shower were also large and clean.  WiFi was good and functional.  The elevators were extremely slow however, and there are only two for the entire hotel.  Definitely take the stairs on the way down, but you'll have to wait for a while to get an elevator to your floor, and there are only five floors.  There was no lounge, which was a bummer, especially since the site says there is.  Also, be prepared for a lot of street noise - fire engines, ambulances and busy traffic, so bring ear plugs.  Despite these things, I will definitely stay there again."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 14,
        "expertise": 0.002721688918312,
        "user_cities_visited": 13,
        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "Other reviews say that this hotel is run down. I don't agree. This was very nice hotel comparable to an intercontinental. The price was good and access to the mall next door makes for some good food choices. The breakfast buffet is good but purchase it with your hotel room not separate. $30/per person isn't worth it.The gym was nice. I was able todo a cross fit style workout and did cardio. Location to DMK and BKK was good. I was transferring between airports so the location may not be ideal for downtown Bangkok."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 17,
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        "user_cities_visited": 41,
        "review_days": 0.7119386637458921,
        "helpful_class": 1,
        "review_text": "For the price that was paid I had a little higher expectation, but I think you're paying the price for the location. The room was fine, nothing spectacular but clean for the most part. I do have to say their staff was very good and awesome. The location is great if you want to walk the piers and you can see the cruise ships come and go. I don't want to say it was a bad place, but it just didn't meet the expectations I had for the price. Also, we had a balcony but no balconies, at least when we were there had any furniture on it to enjoy it, so not sure what that was about. Overall, good location, awesome staff, but didn't really awe me like I thought it should based on the price."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 18,
        "expertise": 0.0036891517829300002,
        "user_cities_visited": 192,
        "review_days": 0.09857612267250801,
        "helpful_class": 0,
        "review_text": "The hotel was built in the late 1890. Some of the main rooms downstairs have some gothic architecture which is excellent. The rooms and hallways are in need of a bit of tlc? Good location and friendly staff."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 67,
        "expertise": 0.0039054465109110005,
        "user_cities_visited": 191,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "I declare an interest in that I am a IGH Ambassador an stay in the groups hotels a lot.Having said that I can rate the Willard as our new joint favourite! Just an amazing hotel steeped in Washington and American history!Friendly helpful staff, the Round Robin Bar is a great place to relax after a day hoofing it round the sights that are all within walking distance of the hotel...some a long walk but if your game...BigBus Tour right outside if you want to ride. Parking a bit steep at $50 a night......Well worth it!"
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 30,
        "expertise": 0.002862051805164,
        "user_cities_visited": 58,
        "review_days": 0.7447973713033951,
        "helpful_class": 1,
        "review_text": "This was our second stay at the Columbus Motor Inn and this time was even better than our previous stay.Our rooms on the second floor had been recently redecorated and was done to a very high standard. A great view of the San Francisco skyline from the bathroom window.The Columbus is a great location with a short walk to Fisherman\u2019s Wharf, easy access to the Mason Street cable car and the 28 Bus directly outside the hotel.The rooms were very spacious with separate washing and bathing facilities. The room had good clothes storage, a safe and very comfortable beds.The check in process was quick and efficient and although our rooms were not ready on our arrival (check in is from 3pm and we arrived at midday) we were able to leave our lounge in a secure area and take a stroll to Fishermans Wharf.The housekeeping is also of a very high standard.Trader Joes, Safeway and Walgreens supermarkets are with a 5 minute walk.The staff are friendly and efficient.There are no frills at this hotel but it is excellent value for money.Thank you to everyone at the Columbus."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.274370208105147,
        "helpful_class": 0,
        "review_text": "I am allergic to perfumes and a LOT of cleaners and mold.  I always ask ahead if they can give me an unscented room - this place said they ALL are all the time!!:) Even the shampoo etc are all natural great!!! The room was wc-accessible (I asked for that) and had a big fridge and extra sink over it for the coffee pot - nice!! A small plumbing problem made me think there must be mold somewhere in the new room they had to move me to (I stayed a week!) but nope, it was just as nice and clean and fresh, even with carpet and it's nice old look - classic but renovated.  I'll always stay here."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 25,
        "expertise": 0.006277693571897,
        "user_cities_visited": 10,
        "review_days": 0.6369112814895941,
        "helpful_class": 0,
        "review_text": "Arrived for a one stay in Vegas before heading to Palm Springs. The hotel does not contain a casino - which is perfect for this family of four with 2 young children - no smoke filled rooms or cling clanging of the slots - services are as expected for a Westin Hotel - Lobby was lovely and well decorated - staff was friendly and accommodating. Plenty of free parking. Rooms were standard - but clean with comfortable beds - avoid 3rd floor on east side if possible - half the view is obstructed by a cement wall - It was too cold to use the pool but it did look nice."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 1,
        "review_days": 0.40690032858707503,
        "helpful_class": 1,
        "review_text": "I got invited by a company to stay in Vegas.  They booked me to stay at Nobu.  I never knew other hotels were inside if you want something more private or special.  When we arrived we parked in the park guest parking.  It was busy and we parked on the top floor.  We walked to the elevator and there was a large group of people.  We waited like 10 minutes and we started to wonder if the elevators were working.  We decided to take the stairs when we noticed several guest taking them as saying the elevators did not work. I was shocked to see guest being helped by other guest with disabilities up and down the stairs.  I have 1 prosthetic leg so it was a hassle to go down but I was glad i did not have my wheelchair with me this trip. When we arrived to the bottom floor the elevators were broken and no staff nor any signs were posted. I decided to tell security guard and he called back up and they started working on the elevators. I told them that guest were having issues outside and maybe they should post something or help them.  I do not think he cared. While checking in and told the receptionist and she right away told her Supervisor. They apologized and he immediately got on the phone. Got the the room which was in the center of the big Resort at Caesars palace. The room was awesome. You walk in and you feel at ease. The view across from us was The Paris Casino.  Amenities are great. They offered us a reservation and the Nobu restaurant and the ability to have priority if we choose to go. The hotel is basically in the middle of the Strip, great location.  Great shopping locations and great restaurant choices.  I noticed that if you have one of their loyalty cards you get treated different in the restaurants, casino, and resort.   If you have the 2 top tiers you get treated like a king or queen. I guess they earned it so it made sense. I would wish they made me feel like coming back. It is like a once in a lifetime thing, that you have to try and make the best off. I can not wait to try the food at Nobu and enjoy the rest of my trip. If you want something special and get what you pay for stay here."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 2,
        "review_days": 0.91894852135816,
        "helpful_class": 0,
        "review_text": "AVOID. We didn\u2019t actually get the opportunity to stay here due to poor customer service. We had a trip planned to come to SF but unfortunately my mother in law had a health issue arise and couldn\u2019t travel. Prior to the cancellation window my in laws attempted to call to refund and Hotel Zoe refused and were rude about it. We explained the health issue and were told by staff \u201coh people tell us stories like that all the time\u201d. We offered to send a letter from her surgeon documenting the inability to travel and still refused. We also asked if instead of a refund if we could move our reservation to several months later as we were had already started rebooking the trip when the health condition improved however they again refused. I\u2019m assuming Hotel Zoe used the situation to make a big profit by refusing to refund our money and selling room to someone else! I love supporting smaller more boutique hotels but avoid this one!!!!Also I\u2019m sure someone from management will respond saying they are disappointed etc and asking me to email them to discuss and make it right however they had four opportunities to do so previously and did not."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 19,
        "expertise": 0.0056548604214930005,
        "user_cities_visited": 21,
        "review_days": 0.10843373493975901,
        "helpful_class": 0,
        "review_text": "We stayed here for 4 nites and to be honest it is a lovely hotel but it has its flaws too.The room was very large and had a walk in wardrobe and a lovely bathroom, all of it was very clean and comfortable. The service wasn't great at all, we were travelling with a baby and i requested a baby crib in my original reservation but it wasn't to be, it then took 3 visits to reception over a 5 hour period to finally have one arrive. The views from the hotel are amazing although it is a tough walk up to it if your walking (obviously not the hotels fault)The room we were in was connected to the rooms either side of it with internal doors and you could hear absolutely everything, the walls must be paper thin, i really thought this wasn't exceptable for an upmarket hotel like the fairment.The tonga rooms located in the basement is a lovely venue to see and enjoy the exceptional venue even if it is only for a drink.I gave the fairmont 4 stars, the only reason i didn't give it 3 was because the building its self is joy to behold and it wouldn't be right to only give it an average rating.Join the fairmont president club (its free!!) for free wi-fi and free access to the gym.We did enjoy our stay at the fairmont but because of the above i don't think that we would stay here again at these prices anyhow."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 79,
        "expertise": 0.002648923562242,
        "user_cities_visited": 56,
        "review_days": 0.569550930996714,
        "helpful_class": 0,
        "review_text": "This hotel has been refurbished...Rooms were small, but beds were comfortable and everything was in working order...We stayed in ROOM 1710 and had a view of the Downtown, Coit  Tower and the bay off to the right.... windows alongside the entire wall ....We sampled some appetizers and beers while watching the world series at the hotel bar...Good service and quick....Try the flat bread pizza ... Polk street is around the corner, many small restaurants and bars...We will l return ..."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.561336254107338,
        "helpful_class": 0,
        "review_text": "Very nice place in the heart of the city. no reason to stay anywhere else.  Staff very professional and friendly.  Rooms very clean and modern.  The Grand hotels are impressive but Fremont is the real Las Vegas.  Very happy we stayed here and will again."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 128,
        "expertise": 0.0046698749777200005,
        "user_cities_visited": 59,
        "review_days": 0.48630887185104005,
        "helpful_class": 0,
        "review_text": "We stayed four nights at this hotel and loved it.  The room was very comfortable, the staff was friendly and the breakfast was good.  It was very convenient to walk to the Capitol, Washington Memorial, White House etc.  The only negative aspect is that there are no restaurants (apart from a McDonald's) close to the hotel, so we ate at the hotel, most nights."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 35,
        "expertise": 0.0012599972237340002,
        "user_cities_visited": 65,
        "review_days": 0.35049288061336203,
        "helpful_class": 0,
        "review_text": "My husband colluded with the 4 Seasons Concierge to put together our finest anniversary event yet. From the very romantic room, complete with champagne, truffles and red roses to the fantastic food at the Bourbon Steak House and Seasons Restaurants, the service was 5-stars. It was the extras at each touch point, whether the concierge walking us to the wine bar or the security staff noticing us carrying our luggage to the elevator, each employee went above and beyond to make certain our stay was exceptional."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.25136911281489505,
        "helpful_class": 1,
        "review_text": "We're so glad we chose this hotel. The view was spectacular; we really felt like we were in San Francisco even after we came back to our room once our daily excursions had ended.  The bed was comfortable.  It had soft clean towels and sheets.  The staff was friendly and the food was good.  The room was small (Bridge to bridge room) but the outstanding view made it well worth it.  Can't wait to go back!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 17,
        "expertise": 0.0018547416759920003,
        "user_cities_visited": 103,
        "review_days": 0.103504928806133,
        "helpful_class": 0,
        "review_text": "Great hotel in an excellent location. Everything is a quick uber ride and you don't have to deal with the noise of the market area. the rooms are comfortable, and updated. Don't miss the restaurant - GREAT FOOD."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 59,
        "review_days": 0.427163198247535,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel for 5 nights for a conference.  My room was horrible - I had a half empty water bottle in my fridge, there was garbage inside where the nespresso coffee pods lay, and the floor had obviously not been well vacuumed.  I had room service every 3 days, and left a tip and a memo asking for 2 of all of the toiletries because I was running out.  The cleaning person took the tip, discarded the memo and left me 1 of everything, and did a sloppy job of tidying up my room.  How cheeky!What is even more disappointing was the dismissive attitude of the attendant at the front desk when I checked out.  I complained about my stay and she in a very nonchalant manner said she would let someone higher up know.  I travel quite a bit for work and am a loyal spg member.  This is the worst hotel I have stayed in and I expected the W hotel to be much more superior.I am really disappointed about my stay at the W Seattle and I hope you take actions in the future to mediate this."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 14,
        "expertise": 0.001777679698897,
        "user_cities_visited": 21,
        "review_days": 0.9775465498357061,
        "helpful_class": 0,
        "review_text": "We are staying at this hotel and the last 2 nights between 11.45-12 midnight the fire alarm has gone off. My husband is a safety professional, and believes that they have not maintained or upgraded the system. It is an \u201cold hotel\u201d pending restoration/rebuild."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.308871851040525,
        "helpful_class": 1,
        "review_text": "Great room, and great property, great customer service. When booked and when sent an email prior to arrival I asked for late check out and as a Platinum member they are supposed to honor it. Checked out on a Monday and was told no can do.....first time Marriott has disappointed me.  Bad experience to end a fun week!!"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 28,
        "expertise": 0.0024545164977230003,
        "user_cities_visited": 98,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "We stayed in the Ritz Carlton SF for 1 night while on our way to Napa.  Being a Ritz Carlton, the hotel, lobby, restaurant, and room were, of course, all beautiful.  The nicest amenity was the Club Level floor, which offered gourmet-quality breakfast, snacks, hors d\u2019oeuvres, and refreshments throughout the day.  The staff was incredibly helpful and courteous. The hotel is located within steps of China Town, Little Italy, Fisherman\u2019s Wharf and Ghirardelli Square."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 13,
        "expertise": 0.0014675052410900002,
        "user_cities_visited": 157,
        "review_days": 0.22617743702081003,
        "helpful_class": 0,
        "review_text": "Wkend trip with grandsons for Super Bowl fun. Shared a king bed (what was I thinking). Nice room. Paid for regency club. Saw fireworks, and food is great breakfast and hot appetizers. Had best seats.."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 31,
        "expertise": 0.002009408320162,
        "user_cities_visited": 33,
        "review_days": 0.533406352683461,
        "helpful_class": 0,
        "review_text": "Because the Golden Gate is closed for renos, went to this place in the Fremont, was dirty and the girl at the til was so slow there was 8 people ahead of us,, don't know why she wasted so much time, don't go there, its a waste"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "Very clean and close to the Red line for the Metro.  Pillows were extra soft and squishy, not like mine at home.  Breakfast was a buffet style an a little expensive but it is DC so to be expected.  Starbucks was at the corner across the street and during lunch time there were several food trucks with a variety of types of food."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 43,
        "expertise": 0.0022092267706300002,
        "user_cities_visited": 109,
        "review_days": 0.400328587075575,
        "helpful_class": 1,
        "review_text": "We traveled here for the holidays after my wife and daughter stayed here in May 2016 and raved about how nice the Marriott Stanton was.  We booked six rooms as our brother and sister-in-law came down with their three adult children as well as our mother-in-law.The staff is truly amazing and really focused on making your stay special.  It started with the valet staff who were very friendly and pleasant greeting us and thanking my wife for being a Platinum Elite rewards member.The front desk staff went above and beyond repeatedly during our stay to make sure all of our arrangements were handled smoothly and efficiently for each of the rooms we had reserved.  They were always quick with a smile and made sure all guests felt welcomed.  The lobby was stocked with sweets and cookies for guests in addition to fruit infused water.  The watermelon and rosemary version was nice, but the pineapple and mint version was the best.The property is older, but refurbished.  The rooms are not large and the bathrooms are small.  However, everything in the room is update and there is a large LCD TV on the wallThe rooms all have balconies and there is an in-room safe.  The property charges a $17/room/day charge to cover WiFi, beach chairs, and other stuff.  If you drive a car to the property, it will cost you $42/day for valet parking.  There is no self-parking option.The pool area has two pools separated by a whirlpool hot tub.  The south pool is heated.   The north pool is not.  The whirlpool hot tub is quite warm.  The pool staff is excellent and very accommodating.  Staff such as Danya and Raheem were always pleasant and helpful.The hotel is located at the south end of South Beach.  The beach itself is very sandy and wide.  Because it is further south in South Beach, the crowds are not too large as is the norm in Mid Beach.  While on the beach, be mindful of the jellyfish and Portuguese Man-O-War's.  While on the Stanton property, if you want to get a couple beach chaise lounges, check in at the hut on the beach, give them your room number and name, and they will set you up with a couple of nice padded chaise lounges and towels.  If you want some refreshments, pull the signal flag by your chairs and someone will come to take your order.Because my wife has Platinum Elite status, we had access to the Concierge Lounge.  They open for breakfast each day from 6:30 - 10:30 a.m.  It is located on the 11th floor and has a great view of downtown Miami and the port in addition to the westside of Miami Beach.  They offer a decent spread of heavy snacks from 5:30 - 7:30 p.m. and desserts from 7 - 10 p.m.When we go back to the Stanton again, I would forego a car rental and just Uber/Lyft/Taxi it from the airport.  If you need to go out and about, most items of interest are less than 15 minutes of walking.  If needed, there is a taxi stand right outside the front door.  If you want a unique property in a great location with awesome staff in a beautiful location, the Marriott Stanton is well worth checking out."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8072289156626501,
        "helpful_class": 1,
        "review_text": "The room was very spacious with a lot of amenities.  The robes and slippers were nice to wear around the room and the coffee and espresso machine where a real treat.  When we ordered room service at night, it was too the room in 30 minutes and delicious.Wally at the front door welcomes you so friendly that you think you have come home after a long time away.  The staff was very friendly and helpful, from the restaurant's to the pool, to housekeeping, they made our stay very comfortable.My mother uses a walker and we were able to navigate throughout the property without incident."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 11,
        "expertise": 0.002114825848688,
        "user_cities_visited": 16,
        "review_days": 0.165936473165388,
        "helpful_class": 0,
        "review_text": "Sense a bit of sarcasm with my post? This place seems to have had an identity crisis when it comes to deciding whether or not it wants to be a lodging facility or a party location. Dealt with hearing drunk partiers every night, was there for three nights and each night got progressively worse. Mentioned to hotel staff we had to leave by 5 am for the airport after arriving back on the last night and being met with a huge party outside and was told that the private party right outside our door (oops, I mean at the restaurant/bar) would be over by midnight. Then got an hour of sleep before hearing the sounds no one wants to be able to hear coming from the room next to them.The staff is the only plus to this \"hotel\" (as others have said, this is a motel by every definition). I have ended up extremely dissapointed in my stay overall. I knew up front it wasn't in the best location but after exploring the city I realized this really is in one of the worst parts of town. Even with that, this place has the potential to be great without competing with the restaurant and bar for the courtyard use, combined with the fact the open front wall windows of the rooms let a lot of the noise in. The owner seems to take negative reviews as the time to say they're sorry their hotel wasn't a good fit for a certain person, but it goes far beyond that. I wouldn't recommend this hotel to anyone I actually like, ever. Unless you're a young twenty something who likes getting drunk by pools, look elsewhere. Otherwise visit and I hope you can hear me telling you \"I told you so\""
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 28,
        "expertise": 0.004274736343801,
        "user_cities_visited": 19,
        "review_days": 0.027929901423877003,
        "helpful_class": 2,
        "review_text": "Stayed here for two nights and would highly recommend. Service was great. Location couldn't be better. Would definitely return. Ask for high floor corner room.Concierge room closed from early Friday until Monday AM. This is sure unfair to the tourist traveler. Just doesn't make sense. Marriott get your act together on this issue."
    },
    {
        "user_review_posted": 141,
        "user_total_helpful_votes": 64,
        "expertise": 0.00209330588168,
        "user_cities_visited": 66,
        "review_days": 0.43263964950711903,
        "helpful_class": 0,
        "review_text": "I spent 2 nights up in San Francisco in late February and stayed at the Orchard Hotel (and not the Orchard Garden Hotel which is also on Bush St.).  I loved the location most of all.  Located on Bush Street about 2 blocks up from the enormous Sutter Stockton garage, I was just a block away from Union Square but far enough away to avoid all the crowds of tourists.  A terrific location.My room was spacious and had 2 queen sized beds.  Good sized closet with sufficient hangers.  The  bathroom was large and well equipped and to my delight had plenty of hot water that was immediately available.  No waiting !  The bathroom had all the amenities there.I had breakfast in the hotel restaurant located on the ground floor.  The menu was extensive and offered a wide variety of choices.  I ordered the house made granola which was excellent.  The portion size was generous.  Service was attentive and prompt.I did not use the valet parking but instead parked for the 2 days in the almost adjacent Sutter Stockton garage.  The cost of 2 nights there was the cost of one nights valet parking.Overall:  Excellent well maintained clean inviting hotel in a terrific location about one block off of Union Square.  Highly recommended."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 21,
        "expertise": 0.001743352090919,
        "user_cities_visited": 15,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "My family and I traveled to Seattle last week for a celebration of my mom's 80th b'day.  Over 4 nights we had 3 rooms-- two double queens and one king.  Overall it was a lovely stay and the staff was kind and helpful. I especially liked the art installed throughout the hotel, both in the rooms and in the public areas. On our last day the displays in the hallways were changing, and I looked forward to seeing what would be next.I let the hotel know ahead of time that it was my mom's birthday, and they really gave her the princess treatment!  Her room was enormous, with a nice little kitchen that was fully equipped, and even a little balcony.  They gave her a bottle of local wine and went out of their way to make my mom feel special at all times.  This was definitely the best part of the stay.We had breakfast each day downstairs in the Bookstore Cafe. The service was top notch and the food all prepared exactly as requested.  The house-cured meats were delicious, they always had a nice selection of cheeses, and their jams and preserves were all homemade.  Everyone in my family was happy with their food.The location was just slightly farther afield from Pikes Market than I had realized.  For my mom, and for me as a person with bad knees, the walk was a bit longer than expected and in a hilly location. For this and some other jaunts, we used Uber a couple of times to get to and from places, which worked out fine. For people with no walking limitations the distance would be no problem. On the other hand, due to a pedestrian bridge we were just minutes from the ferry to Bainbridge Island and we were only 2 blocks to the museum.All the rooms were comfortable and well-equipped, were made up promptly and well in the morning, and were mostly thoughtfully laid out.Overall this was a very nice place to stay, but for those who are hyper into detail, here's the rest:My husband and I recently stayed at a similarly priced hotel in San Francisco that hit all the details a little bit better.  For example, though there were doormen, they did not consistently actually hold open the doors for guests as they come and go.  It was not clear what caused them to do it in some instances and not in others. There were a few other small issues: In the king room, the outlets to access for phone charging (etc) were on only one side of the bed.  There were little holes in the bed sheets. And in order to unpack our bags we had to jam our clothing into a small filing cabinet type piece of furniture inside the closet, as there was no dresser with drawers. On the other hand, it is worth noting that my family staying in the other rooms had no complaints at all and none of these things marred a very nice vacation."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 34,
        "expertise": 0.004016330133509,
        "user_cities_visited": 116,
        "review_days": 0.265060240963855,
        "helpful_class": 2,
        "review_text": "So we are diamond platinum or whatever the highest SPG award level is.  We arrived and were so jet lagged and tired.  Check in was seamless and room was ok.  (supposed upgrade :O)  So we slept for a while, and went on with the day.Long story short...we were here for 6 days.  Resort fee was $30/day for nothing.  For four days we could not get a seat at the pool and were treated like crap.  Finally on Wednesday, we saved pool chairs early in the am and went to breakfast.  90 mins later came back and our stuff was gone.  Inquired at the pool desk and apparently there is a one hour limit for saving chairs.  OMG.  so angry.  After a big \"discussion\"  we finally  had seats.Oh. We coulda rented seats for $55 a day.  Really?  Beyond platinum, paid a resort fee and NOW you want $55?  Screw that.Too bad, cuz otherwise I would highly recommend  this hotel.  all of the staff are wonderful except the female pool nazi and the pool manager who was useless.  YUK."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 41,
        "expertise": 0.003575792497783,
        "user_cities_visited": 182,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "I wish this was a 5 star review but too many small things really keep me from giving the extra star. The hotel is in an excellent location for an easy 8 minute walk to Georgetown or the Kennedy Center. Rooms are modern- not spacious but the beds are comfortable. The gym is fantastic and the spa and indoor pool are very nice. The rooftop bar is also nice but lacking in seating and music. Breakfast was ok. What\u2019s missing is the extra touch of a 5 Star experience - we mentioned more than once that it was our anniversary and not even a \u201chappy anniversary\u201d was given. No pedestrian path outside the lobby makes walking in and out awkward, no recycle bins in the room, no turn down service, only one robe in the room. Small stuff & not enough to dislike the hotel just not enough to say it was a 5 star experience."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 16,
        "expertise": 0.001655081098973,
        "user_cities_visited": 165,
        "review_days": 0.6582694414019711,
        "helpful_class": 0,
        "review_text": "Wow, 4th time here & I think it can\u2019t get much better but it does. Stayed in a more secluded area of the hotel which I really enjoyed because it offered a completely different view which was a nice surprise. Same friendly your-wish-is-my-command service. Still not used to that type of service & attitude. It could be the Aloha spirit which basically is nice, kind, decent folks. What really made this trip special was in addition to my husband there; I had 2 crazy funny gal pals. It was so much fun to party with your peeps in Paradise. We pretty much laughed, ate & drank in that order. Memorable restaurants were Gaze, Side Street & Hy\u2019s steakhouse. Be warned you\u2019ll pay top $$ for Hy\u2019s but it was worth it. On top of that saw one of my fav performers, Jackson Browne at the Waikiki shell outdoor concert hall. Nice small venue but acoustics seemed not great on left side of stage. Maybe speaker problems. This vacation was a highlight in my life.Mahalo Flora & Team Kahala\ufe0fAloha"
    },
    {
        "user_review_posted": 172,
        "user_total_helpful_votes": 37,
        "expertise": 0.0009340302636060001,
        "user_cities_visited": 50,
        "review_days": 0.8625410733844461,
        "helpful_class": 0,
        "review_text": "Second time I'm staying here and the standard is good here. Rooms are clean and you get some spectacular views of the city. I wouldn't eat in as all food and drink here is very expensive. There are lots of restaurants across the toad that serve sensational local food at very cheap prices. 75baht per meal. There's a small gym and 2 outdoor pools. The larger pool is under renovation.Location is great here as it's only 5 min walk to Central World, Big C and other markets.Chit Lom BTS is also only 10 min walk."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.335158817086527,
        "helpful_class": 1,
        "review_text": "Location: near airport, H1 freeway access, central to points east and west of Oahu Room: clean, well-maintained, above average amenities, secure RFID locks Parking: ample and within hotel structure, electric vehicle hook-ups WiFi: excellent...apparently underwent a $100K upgrade Fitness center: small but has LifeFitness treadmills, 6 am-10 pm Staff: professional, courteous, helpful and friendly Hotel shuttle: to/from airport Guests: primarily military, retired, business Misc.: 24hr. McDonalds next door, Starbucks and restaurants in area  Summary: whenever I visit, I notice improvements to the hotel and guest services"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 30,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 21,
        "review_days": 0.134720700985761,
        "helpful_class": 2,
        "review_text": "One could rate this hotel as  a one or a five, depending on expectations.  The hotel is close to the airport. The room rate was inexpensive in a very expensive city. The free shuttle to and from the airport functioned as advertised.  The room was clean - supported by the odor of bleach upon entering.  Everything worked: the air conditioner, mini- fridge, TV, shower, and internet, although I did not use it as my service provider screen warned the connection was not trustworthy.  The room was small with the minimum of furniture, which, along with the building, was well past the refresh date. Surprisingly, the bed was comfortable and I was able to get a restful sleep.  The wall-mounted air-conditioner was loud enough to block out most of the airport noise.  The front desk greeted me with smiles and lots of aloha but no help.  There is no way to print a boarding pass for upcoming flights.  The area is downright scary... I scrapped plans to take the bus into town because I wasn't comfortable walking in the neighborhood at night and opted for pizza delivered to the room. So - is this place a bargain?  I guess it depends on what you bargained for.  One night was enough for me."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 9,
        "expertise": 0.0009553720164800001,
        "user_cities_visited": 20,
        "review_days": 0.572289156626506,
        "helpful_class": 0,
        "review_text": "I have stayed this hotel since this hotel was managed by Millenium, and Pullman has done a great job by creating or to keep the high standard. Special thanks to the Front Office team, Khun M and Khun Si Ne who always smile and friendly and always greet us by their professionalism. And the F&B Lounge team where I had my breakfast, Aet, Mint, Hawa and Tumtim. They were amazing and they do their job beyond and above expectation. Eventhough they are super busy, but they are still calm and always smiling. Well done and please look after them...."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.6133625410733841,
        "helpful_class": 0,
        "review_text": "I stayed at this hotel for 3 nights earlier this month. The front desk team, doorman, restaurant staff, literally everyone, could not have been nicer. I would absolutely return to this property the next time I'm in NYC. Special shout out to Leonela, JZ, Emir, and Hecor for being extra nice."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 4,
        "review_days": 0.711391018619934,
        "helpful_class": 0,
        "review_text": "Just returned from an amazing trip to South beach with the family and this hotel didn't disappoint. The property and staff were top notch. My kids didn't want to leave and are planning our next vacation here already. 5 star award."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.058050383351588006,
        "helpful_class": 0,
        "review_text": "I had very high expectations of the hotel and needed a great deal of support while traveling with my large extended family.  They didn't miss a beat.  The team helped with advance grocery delivery and package delivery (Easter bunny needed help), room types and location on the floors.  Great tips from the concierge and front desk team.  The location was perfect for little feet to walk to museums.  The pool was small but perfect for the family and despite being very week not over crowded.  Weekday evenings had special treats in the lobby like pretzels, sodas and candy.  Crowd pleaser, for sure."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.44633077765607804,
        "helpful_class": 1,
        "review_text": "Great hotel for the value. San Francisco is an expensive city, and hotels are not the exception. CQ was affordable and very nice!!! Clean!! We got to the hotel early and got a free upgrade to a bigger suite. Liz took care of us, checked us in and gave us dim sum recommendations.Highly recommended. If prices don't change I will stay there again"
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 43,
        "expertise": 0.0020642539262200003,
        "user_cities_visited": 111,
        "review_days": 0.612267250821467,
        "helpful_class": 0,
        "review_text": "U Sukhumvit is a nice, clean and fairly priced hotel. Everything you need with lovely, friendly and helpful staff.Yes, as in previous reviews it is a little walk from the main road but they do offer a free Tuk tuk to take you there. It is very convenient for the Skytrain and also the canal taxi\u2019s which you can get to Khao san rd on.It has a nice little pool and bar area on the roof with a great city view. A good breakfast choice in the morning plenty to select from.We had a free upgrade this time to a larger room with a lovely walk in shower on this visit, thank you U Sukhumvit for giving us this.We would recommend this hotel and would stay here again when we return to Bangkok."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 15,
        "review_days": 0.176889375684556,
        "helpful_class": 1,
        "review_text": "We arrived late at night so went straight to our room which was cramped to say the least.  No chairs so had to sit on the bed.  We were on the 16th floor and as neither of us is very good with heights we asked the next morning if we could move to a lower floor.  The lady at reception was very helpful and got us a room on the fourth floor, which was great - we could sit on the balcony!  Both rooms were in need of redecoration and the furniture was old and scuffed and not very good quality.The location of the hotel was good - just turn right out of the hotel and a five minute walk gets you to the beach.There was a restaurant but it never seemed to be open to the hotel guests (we were told it was not run by the hotel) and the \"continental breakfast\" was served, not in the restaurant but in a very inadequate space near the pool.  The choice at breakfast was poor, there were not enough tables and chairs for the number of guests, we had to clear our own tables and put the crockery and cutlery on a trolley!  Not what we would expect from a hotel.  Meanwhile, the restaurant - where we guests were not allowed to enter - was serving all sort of hot food to people who came from who knows where.I know most people go to the beach when in Waikiki but the pool at this hotel was weeny - half a dozen people and it would be standing room only!So, all in all a mixed experience, a hotel with no restaurant and no bar, but a big thank you to the reception staff who were all very helpful and pleasant."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 7,
        "expertise": 0.016881827209533,
        "user_cities_visited": 1,
        "review_days": 0.09857612267250801,
        "helpful_class": 2,
        "review_text": "We stayed at courtyard Marriott navy yard.  Every one of the employees made us feel like wee were dignatories.  Every one of the employees management, and staff deserve a huge raise.  The owners should be very proud to have the employees they have.  All deserves a huge raise.   I hope they will see this...."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 18,
        "expertise": 0.00084997205156,
        "user_cities_visited": 175,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "This is a huge property with nearly 1500 rooms, but the hotel is well staffed and the staff are friendly, helpful and welcoming. Ray at check-in was really great. The valet service is expensive at $65, but they managed service with no problems.The hotel doesn't really have a good all-around restaurant. The breakfast is a $28 buffet and that is more than I will ever pay for the amount of breakfast I can eat. I enjoyed a $16 martini that was so-so but the bartender was great so I can't really complain. One of the elevators nearly ate my arm off and tried to steal my suitcase and upon entry to my room I found a large wad of toilet paper sitting in the bowl and that grossed me out (was it even cleaned), but other than the two complaints it was a nice stay. It's located between Mission and Market Sts so there is plenty of shopping to do. I also walked to AT&T Park to catch a SF Giants game and it was easy getting there on foot."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.457283680175246,
        "helpful_class": 1,
        "review_text": "I did really enjoyed my 3 nights at the H in dubai one of the best hotels ever in dubai there service are 7 stars service the staff is helpfull and kinds too. They are flexible in everything connected to there guests i would really love to come back to this amazing place , dont miss it out guys@mahesh @monica the best two helpful in the staff they are so sweet and so nice.THANK YOU GUYS\u2764\ufe0f\u2764\ufe0f\u2764\ufe0f"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 24,
        "expertise": 0.008852561980665,
        "user_cities_visited": 56,
        "review_days": 0.13855421686746902,
        "helpful_class": 1,
        "review_text": "My girlfiends took me to Miami in May for a girls weekend and I was amazed at the accomodations.  From the outside you have no idea what to expect.We stayed in the Pool House Villa - Three-Story and Poolside.  Wow, wow and wow.  The unit itself was perfect and having the pool right outside your door made it that much better.The staff was really nice and the restaurant had a fantastic brunch!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 9,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 7,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "First, the bad:We had a room facing a popular country bar/club across the street, and it was like staying across from a frat house having a party. It was loud until about 3am on Friday and Saturday nights with the added sound at closing of squealing tires, drunk people shouting, etc.That being said, we felt the good outweighed the bad.The room was spacious and clean. The beds and pillows were comfortable. Cable had a few dozen channels. The staff (we interacted with 4 different front desk employees during our stay) were all professional, friendly and helpful with directions. Wi-fi was a little slow but consistent and free for multiple devices.There are around a dozen restaurants within 2-3 minutes walking distance (that get packed on Friday and Saturday nights, but great variety of cuisines and great food, and we were able to get a table within 15 minutes at each). The #30 bus (goes to Fisherman's Wharf, Chinatown, Union Square, and the Bart station) is a block (1-2 minute walk) away. The area seemed very safe.All in all, we'd stay at Chelsea Inn again, but we'd ask for a room as far away from Fillmore St. as possible. Five stars for Chelsea; one star lost for noise beyond their control."
    },
    {
        "user_review_posted": 411,
        "user_total_helpful_votes": 311,
        "expertise": 0.0035633238323890004,
        "user_cities_visited": 162,
        "review_days": 0.691675794085432,
        "helpful_class": 0,
        "review_text": "One couple (us) took the airport train from BKK to Makasan, then transferred to the BTS and got off at Asok - the hotel is a short walk from there.  Time taken about one hour.  The other couple took a taxi from DMK and that took over four hours due to traffic jams.  This hotel is in an excellent spot for public transport options.  We have been to Chatuchak and Chinatown via public transport (short cab ride at the end for Chinatown) - easy.  Soi 18 is fairly quiet but adjoins very busy roads with an overpass to Asok - easy.  Hotel itself calls itself ultra modern.  Definitely is not and it suits what it has now, a classic old school vibe.  It could however do with a bit of freshening up of the bathrooms, but these are minor things.  Very clean and daily housekeeping efficient.  Toiletries poor quality and miserly.  Staff pleasant.  Supplied buffet breakfast okay, not exceptional, but okay.  Lots of small eateries just outside.  We usually stay at more luxurious hotels than this, but for what we paid, what we received and the convenient location, we would stay here again for the same price we paid ($AUD399 for 3 nights, with breakfast, one way Airport transfer)."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.520810514786418,
        "helpful_class": 1,
        "review_text": "The room was nice.  Food, was over priced.  It would have been a nice stay, except my jacket, which I had left behind, was never found or returned.  On the 3rd of July, I called. and  talked to house keeping.  Someone from management was suppose to call me back never did.  After returning home,  I called talked to management around the 10th of July, after speaking to housekeeping, management, and security.  Security was the worse, his phone was not working and we called back and forth to get connected. He had the nerve to ask why it took so long for me to contact them.  Acted like , I was making the whole thing up.  It was a thin wind breaker, (brand New) never used, as it was 91 plus.  I would check your room and contents during your stay.  I don't think they care if you loose something, or if they have a  theft problem."
    },
    {
        "user_review_posted": 213,
        "user_total_helpful_votes": 151,
        "expertise": 0.003331401110328,
        "user_cities_visited": 75,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "Prime location in the financial district, rooms with sweeping views of either the Bay or Golden Gate Bridge, impeccable service in a hotel that feels boutique.  Extremely accommodating front office welcome, house car to sweep you down to the Warf, awesome dining room with solid breakfast and brunch on weekends.  Views from our room spanned Alcatraz to the Bay Bridge and were jaw dropping.  Rooms are spacious, clean and aesthetically pleasing.  Additional bonus, close to everything from great restaurants, attractions, cable cars and more.  In all, we look forward to returning to this gorgeous hotel for our next trip to San Francisco."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.828039430449069,
        "helpful_class": 0,
        "review_text": "When I walked in to the hotel, I found staff  with warm smiling, her name is YING then I asked her to show the room she immediately assisted to show me and escorted by BUG !! He also recognized me with fully information so I decided to stay here for one night and really enjoyed with full breakfast on 2nd floor!!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.6971522453450161,
        "helpful_class": 1,
        "review_text": "Stayed 1 night before our cruise and then 3 nights upon our return to tour the Seattle area.  The rooms were clean enough, pull out couch not comfortable at all.  Ate in the restaurant, very slow.  Bartender seemed not to have experience.  We witnessed a food mistake and the bartender was eating the mistake and licking her fingers and not washing hands before mixing drinks.  In hopes this helps to make others experiences at your location pleasant."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 10,
        "review_days": 0.7694414019715221,
        "helpful_class": 0,
        "review_text": "Have stayed with 1 star to 5 star hotels whenever in Vegas. This is absolutely the worst hotel i have stayed in. The hallways are dirty, hallway carpets are dirty, the elevatordoor does not open completely and could be unsafe in case of emergency. The rooms are dirty, and the carpet seems to have not been vacuumed for months. The air conditioning is very noisy and most of all.. Hot water is a game of chance. Showered at night with no hot water.  It comes with free breakfast . Don't bother to book just for the free breakfast. Can't make sense of the breakfast offered. Tang, Coffee, White rice , hard boiled eggs, instant pancakes and waffles that taste like cardboard."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 1,
        "expertise": 0.000110338739931,
        "user_cities_visited": 14,
        "review_days": 0.248630887185104,
        "helpful_class": 0,
        "review_text": "Our family, just finished our extended weekend stay at this hotel. We had our two teenage daughters with us so we had connecting rooms overlooking the city. From check in to check out our stay was perfect! The staff is superbly trained, very polite and very accommodating. They could not do any more to make our stay more comfortable or more inviting. The rooms were impeccable, clean and well appointed. The food was scrumptious! The beds were unbelievably comfortable. The spa and fitness center were top of the line. The location of this hotel is perfect for everything we wanted to do, museums, shopping and dining, we walked everywhere. I would highly recommend this hotel. We have traveled all over the world as a family and this is now one of our favorite places."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.9397590361445781,
        "helpful_class": 1,
        "review_text": "Checked out today after 2 weeks! Had a great time in Hawaii! The hotel is extremely beautiful! However with this being our 3rd trip we can honestly say that we will never stay at this resort again! Horrible service from front desk! Thank goodness they did not ask how my wife how our stay was! We never received our leis.  They did not know how to help with basic WiFi connection when we called down. Pool closes at 6 pm and they basically chase you out at 5:30 pm! Do not stay in room at street side! You will here street performer bright and early every morning and late into evening singing the same songs every day! They say you can get a GoPro for the day however, that is if the AT&T desk in hotel across the street decides they will have someone there between 8:30 - 5 pm. We went multiple times throughout the two weeks with no one there!"
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 12,
        "expertise": 0.002422654941976,
        "user_cities_visited": 16,
        "review_days": 0.457283680175246,
        "helpful_class": 0,
        "review_text": "All expectations met and/or exceeded.   We arrived very late due to the poor equipment operated by American Airlines however our prayers answered as we entered our room at the RH. Comfortable beds and a full featured WC were just a few of the high lights.Def., recommend the crab omelet for breakfast"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 7,
        "expertise": 0.000951671631909,
        "user_cities_visited": 71,
        "review_days": 0.5618838992332961,
        "helpful_class": 0,
        "review_text": "We\u2019ve travelled to Vegas 6 time but always stayed on the strip the Platinum is just a Block away and wow what a space we had, we were on the 17th floor with a view over the strip and we had a full working kitchen living room and huge bathroom and bedroom, staff on reception were exceptional and the guys on the door were more than helpful sorting rides and giving info without hesitation. I would definitely recommend and would stay here again when we return !! Only gave 5 stars as there wasn\u2019t 10 to give !!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 42,
        "expertise": 0.006920902342605,
        "user_cities_visited": 101,
        "review_days": 0.9638554216867471,
        "helpful_class": 0,
        "review_text": "As a family of 4 we spent 4 nights over school break. Getting to the hotel from sfo is simple via the BART line ( get off at Powell street) with a short walk thereafter. All staff we encountered were friendly and warm.I have read a number of reviews prior to our stay and yes there is a homeless issue but in San Francisco, it\u2019s everywhere downtown so you have to deal with it- they don\u2019t hassle you. Also San Francisco is becoming more expensive so something to be aware of.We did have a neighbour that was ultra sensitive to noise that kept knocking on our door if we raised above a whisper but they should have stayed elsewhere!In our view the Tilden is a decent 3 star ( not a 4) that is good and close to everything you need to seeHere is my summary belowPOSITIVES- clean rooms- everything works- coffee maker in room- nice and chilled staff- central location- boutique feel- room has a quiet ceiling fanNEGATIVES- rooms a little small ( comparable to NYC hotels)- rooms need better sound proofing- elevator slow and small- bring your own toiletries ( not enough for 4)- not enough towels for 4- carpets need replacement"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.9441401971522451,
        "helpful_class": 1,
        "review_text": "Great hotel and great management..everybody is very friendly and very helpful with anything you need.All he hotel staff have a smile on thier face and greet you everytime.Special thanks to Rob (manager)for making sure all of our needs were met. Great guy and great manager ."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 15,
        "expertise": 0.000648240097098,
        "user_cities_visited": 13,
        "review_days": 0.692771084337349,
        "helpful_class": 0,
        "review_text": "Get a room overlooking the ocean and enjoy the balcony from any time - early morning until dark with all the activity on the beach and the Ocean. Each minute there is something new and interesting.The hotel has great Security commencing with the guest elevator service which limits access to the floors to registered Guests only.RestURANT AND BAR FACILITIES ARE GREAT"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.9414019715224531,
        "helpful_class": 0,
        "review_text": "Stayed at The darcy for 8 days in a 1 bedroom suite. From entering,  the lobby was clean and inviting as where the doormen and the front desk staff. the room which was right next to elevator was clean quiet and had very nice decor. the bathroom was large with basically 2 showers one tub shower the other stand alone shower. Bed was very very comfy. The Darcy is close to metro and the circulator which is free. about a 15 minute walk to the White House. We had breakfast and a dinner at the hotel restaurant. The breakfast was so so but the dinner was excellent. This hotel is close to Dupont Circle and embassy row Highly recommend this establishment"
    },
    {
        "user_review_posted": 199,
        "user_total_helpful_votes": 109,
        "expertise": 0.002548880339022,
        "user_cities_visited": 156,
        "review_days": 0.082694414019715,
        "helpful_class": 1,
        "review_text": "High high high end. Fancy. Highest quality furnishings linens bath bed and decor. Gorgeous high ceilings and incredible views. Will be back here when I am in Chicago. Perfect location for conventions shopping and dining. Probably the fanciest place I have stayed and quite modern."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 15,
        "expertise": 0.004441134282246,
        "user_cities_visited": 113,
        "review_days": 0.257940854326396,
        "helpful_class": 0,
        "review_text": "back here for the 6th time.. Have to admit I didn't realise the subtle differences between deluxe and executive room.Deluxe is slightly smaller and does not have a sofa... any bigger and you need an executive studio. Then you get nearly double the space, sofas, desk space and more. If you're not on a budget, worth the upgrade from approx. \u00a340 deluxe to \u00a360 exec studio... shop around for the best prices.Otherwise, room, building, pool, reception, etc all 100% spot on whgat you would expect.The reason why I stay here: just by Asoke station, pretty quiet location, beautiful room, you really can just lay by the pool and soak up the sun and forget the buzz around you.10/10"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.713033953997809,
        "helpful_class": 0,
        "review_text": "Not worth $450 for 2 nights. Only a pull out and 1 bed. After I booked 2 beds. Was told it would be another $30 a night for 2 beds. I would have shopped more had I known that. I picked this hotel because we have stayed here several times, my son had surgery at Straub. The hotel is in need of some cleaning, and updates again."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 5,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 9,
        "review_days": 0.288061336254107,
        "helpful_class": 1,
        "review_text": "My son and I just  returned from your hotel after 6 nights! Our corner suite was lovely with a beautiful view of the waterways and great city lights. We were even treated with non stop views of Mt Rainier from our window.  The floor to ceiling corner windows were nice but the one side was right across the way from the other part of the hotel so anyone staying there has a view of the inside of your room if  the curtains were left open! I would much rather have spent the money on a bigger room. We were not informed to call for turndown service so only received it one night. My 10 year old had a nosebleed so i asked  to have the sheets changed and it was not done. Concierge service..Not enough seats on the weekends and the food was ok . It was nice though to be able to go in anytime for water, snacks, etc. Sierra was very helpful with our questions about the area. There was a younger girl in concierge,working on Wednesday morning, that was also able to give us suggestions about the area and beyond. You really need an employee at the front desk or in concierge that is well informed about Seattle and the surrounding area. This all may sound picky but I am a loyal Marriott member and well traveled in many destinations staying in 4 and 5 star hotels. For the reasons above is why I decided on a 3. However, the location is a 5! We were able to walk everywhere for museums, ferries, Pikes Market, Pioneer Square, Mighty Ducks, underground tours, sailboat charters and much more.  We will still try another Marriott on our next trip to Baltimore and give it another chance.  Thank you."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 4,
        "review_days": 0.8784227820372391,
        "helpful_class": 1,
        "review_text": "Let\u2019s get this out of the way in the beginning: The Ritz Carlton San Francisco doesn\u2019t have the highest quality rooms. Bathrooms are dated and lack a separate tub/shower.That aside, this is one of the best Ritz Carlton properties in the country. The location on Nob Hill is convenient to many attractions and borders Chinatown.The club lounge -while not as fancy as some others I\u2019ve visited- had the best service I\u2019ve ever experienced. The food was EXTREMELY good and there was always an excellent spread.The hotel staff was friendly and very accommodating.We had so much fun. We will certainly be returning to this property.PS - Don\u2019t forget to grab a fortune cookie in the lobby!"
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 24,
        "expertise": 0.001970334641635,
        "user_cities_visited": 34,
        "review_days": 0.5405257393209201,
        "helpful_class": 0,
        "review_text": "So: This is a solid, competent hotel, if you can get beyond the neo-Soviet, 1970's style of the rooms.  Boy are they drab, with bathrooms circa 1972.  Hilton just bought the hotel so tghey may upgrade.  The good: quiet, air co worked during  a horrible recent heat wave.  Location great; elevators quick, and a super 8.50 breakfast, choose three from a good continental selection.  But the buffet: 29 for continental; 39 for full.  No one was in the dining room; too high priced for what you got.  Hotel should lower the price of that buffet and they might get more business.  Across the street is one great Szhechuan restaurant, fantastic; real deal, and a great Indian restaurant.  So that's a real plus.  The staff are wonderful and responsive; the housekeeping great.  I liked the place, even with the drab furnishings: good sleep; quiet; quick elevators; good location.  So, for a good night's sleep and a couple of terrific restaurants across trhe street, a decently priced and good continental breakfast, what's night to like."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 8,
        "review_days": 0.462212486308871,
        "helpful_class": 0,
        "review_text": "I was greeted with smiles but quickly caught onto the fact that the employees were in an argument. Needless to say, checking in was a bit awkward. I did not think anything about it until my door opened at midnight. Luckily I had it bolted inside so it caught before the guest walked in. It seems the two employees arguing failed to actually check me into my room earlier that evening. Instead of apologizing the front desk called asking me who checked me in that day. The hotel was clean and most people went above and beyond. I'm just glad I had my door bolted!"
    },
    {
        "user_review_posted": 299,
        "user_total_helpful_votes": 227,
        "expertise": 0.003575491810023,
        "user_cities_visited": 498,
        "review_days": 0.90197152245345,
        "helpful_class": 1,
        "review_text": "My husband always wanted to stay at the Edgewater Hotel.  He \"begged\" that we stay there to celebrate his 76th birthday.  We did, and what a gorgeous place this is.  The location is perfect.  We could stay all day long in our balcony and watch all the port activities that happen every every hour of the day.  Waking up on a Saturday and Sunday morning with a huge cruise ship on the port next to us was a pleasant surprise!  It gave us an idea as to why we would like to come back ad stay again, this time to include a cruise in our travel.  If we could afford it, we would like to stay for a year in our room and just enjoy watching everything that goes on at the Elliot Bay.  The Six Seven Restaurant was phenomenal.  Marlaine, our waitress, Jessica, the manager, and Chef Jesse Souza, treated us very well.  We celebrated my husband's pre-birthday and birthday dinners at the restaurant and my husband greatly enjoyed his birthday celebration .  The hotel facility is modern and we loved the morning paper delivered on our doorstep on Sundays.  We've stayed in several 5-star hotels and The Edgewater ranked right up there in our opinion."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.8023001095290251,
        "helpful_class": 1,
        "review_text": "Beautiful festive lobby, but that\u2019s where any wow factor ends, other than the cost to stay here!  Found previous guests trash in our fridge and this was not removed until phoning guest services 3 times.  No mini bar! Failed to adequately refresh tea and coffee facilities, even after letting guest services know, woken at 5am by loud laughter and talking in hallway outside our room, which lasted 1/2 hr, finally checking who was making the noise only to find it was the hotel staff! Very slow service in the main restaurant!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 2,
        "expertise": 0.000429095099733,
        "user_cities_visited": 176,
        "review_days": 0.3105147864184,
        "helpful_class": 0,
        "review_text": "This trip was a quick one and I had to be in the city and not close to the airport unfortunately.  However Hotel G was just the ticket.  Rooms are nicely done with high ceilings, everything you need and close to everything near Union Square.  I would definitely stay here again when I need to be in this location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7869660460021901,
        "helpful_class": 0,
        "review_text": "You have an awesome staff!  My son first trip to Hawaii.  You made memorable!  I want to especially thank Thomas, Melissa  and Alexis for their great guest service.   The room was perfect for us. We will definitely come back again."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 5,
        "expertise": 0.000545729443445,
        "user_cities_visited": 13,
        "review_days": 0.25027382256297903,
        "helpful_class": 1,
        "review_text": "First of all, the staff is awesome. Secondly, we were allowed to bring our dog. Thirdly, it is not a bad walk to the National Mall area. We stayed in a suite that had a kitchenette, had a queen size bed, a couch that pulled into a second bed, and a waterfall-style shower head.Our dog staying with us cost an extra $25/night, but that's just as much as a cooped-up kennel; parking was valet & cost about $30/night, which is comparable to nearby areas; and the walk to the Lincoln Memorial took our family (with three young children) twenty minutes, at most.While the hotel offers to shop for groceries for you at Trader Joe's, the store is only a five minute walk away-- granted, it is such a nice gesture. Moreover, 7-11 is just around the corner from the hotel.While we were in our room, I decided to cook dinner in our kitchenette and asked the front desk if they had a large frying pan- they did, and brought it up faster than I could hang up the phone and get to the door!Lastly, the staff here is amazing, the hotel is very family/kid (& dog) friendly, and it is a short walk to the Lincoln Memorial."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 10,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.123220153340635,
        "helpful_class": 2,
        "review_text": "We stayed here in March. It was pretty great! We had the one bedroom with the kitchen on the second floor overlooking the hot tub. It was a little dated, but clean. The beds were comfortable, AC worked great, the kitchen was nice and saved us a lot of money eating out. Had a full sized fridge too. The lanai was cool and very safe and our daughters (2 and 4) loved going out on there and watching the birds and the people below. Lots of tv channels and there was a PS3 as well as a dvd rental kiosk at the front desk.A couple of times the key system malfunctioned and we had to wait a few minutes before maintenance could open it or rekey it for us. Also, parking is very limited. We had a rental car and paid for a spot in their lot. It's not assigned parking and a few times the lot was full when we came back from doing something. The staff park there occasionally so you have to go ask them at the front desk and they will move for you. Other than that I can't say anything negative about them.The front desk staff is great, super friendly. I can't remember the woman's name but everytime you go buy she greets you with \"Hello Sunshine\" and would give our kids popsicles. She was great! The entire staff was. We extended our stay 3 days and they gave us the same rate we had booking a month earlier.The pool was clean and the hot tub was nice too. You wouldn't think you'd use one in Hawaii but it was still nice. The place has a more long term stay, family type feel than the bigger chain hotels on the beach, like Hilton or whatever. It was nice.A few blocks from the beach, half a block from the canal. Clean, affordable, family friendly, recommended!Side note-(One day tree trimmers came to work on the trees in the courtyard there. It was pretty neat to see them hand climb up the palm trees way up there to trim and prune. Our girls had a lot of fun watching them getting around up there! Some of those trees are scary tall.)"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.29901423877327404,
        "helpful_class": 0,
        "review_text": "Fabulous!Service friendly, professional, knowledgeable, great with directions...thank you Ashley and Lucky.Eric the manager has earned his title. Thank youMy room was awesome. The view, the bed was the best bed ever, spacious and clean!"
    },
    {
        "user_review_posted": 290,
        "user_total_helpful_votes": 103,
        "expertise": 0.0016139894303090002,
        "user_cities_visited": 98,
        "review_days": 0.309419496166484,
        "helpful_class": 2,
        "review_text": "First I would like to say that the pool is absolutely fantastic at this resort, four water slides and two separate pools. Unfortunately, I cannot say the same for the Condo. As a Timeshare owner, we like to trade our week in Orlando for other vacation destinations. So we are very accustom to staying at other resorts. The kitchen of the 2 bedroom unit we stayed in was way too small for family of 5.  It was poorly equipped and the appliances were a bit dated. We didn\u2019t even have enough chairs to sit around the table. The bedrooms and bathrooms were very roomy and the jetted tubs were a nice surprise. This resort offers  a mid-week cleaning if you so require it. Life guards at the pool were often times rude to guests and many hot tubes were closed for maintenance during our stay. Very close to the Airport and the Strip which made travel very convenient.All in all it was not a great resort, but it was just OK. It is a good place to sleep if you are planning our being out of the room most of the time."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 21,
        "expertise": 0.003665698137727,
        "user_cities_visited": 26,
        "review_days": 0.998357064622124,
        "helpful_class": 1,
        "review_text": "We have just got back from a 7 night stay in this wonderful hotel. We stayed on the 55th floor in a terrace one bed fountain view room. The room was fantastic. The bed was extremely comfortable and the bathrooms big and spacious. The balcony was a wonderful addition even if it was chilly when we went. Check in and check out was swift. The eateries in Block 16 were good value too. This is definitely my favourite hotel on the strip and I would recommend it without hesitation. Missing the luxury already!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 4,
        "review_days": 0.745345016429353,
        "helpful_class": 0,
        "review_text": "From the moment we stepped out of the uber car we were impressed.  The door man quickly came to our car to help us with our luggage.  Checkin went smoothly and our room was beautiful and clean.  We were also impressed to find that the hotel rooms were updated to include multiple USB ports for us to charge our phones, laptop, iPad, etc.  This was the second time I stayed in this hotel and I would definitely recommend it to others as well as choose to stay here again the next time I am in San Francisco."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
        "user_cities_visited": 17,
        "review_days": 0.474808324205914,
        "helpful_class": 1,
        "review_text": "Staff were fine and professional but the building/property is a black mark on the Hilton Brand.  Needs to be torn down and replaced.  Renovation/upgrade is not an option.  Hilton should be ashamed for charging people in excess of $400 a night for rooms in terrible (ancient, tired, old, decrepit, etc..) condition and the poorest continental breakfast I have seen in many years (even compared to budget hotel chains). Really disappointing stay with Hilton."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 14,
        "expertise": 0.0060686306962370005,
        "user_cities_visited": 11,
        "review_days": 0.656626506024096,
        "helpful_class": 1,
        "review_text": "First the room was small even by NYC standards.   The queen bed fit and not much more.  There was a small table but you couldn't fit it in so it blocked the path from the bed to the bathroom.  The decor is wannabe hipster.  They must have gotten lazy because they hung the same photos on either side of the room.   Was supposed to stay a second night but checked out early because last night was miserable. A nightclub nearby was pumping music that sounded like it was in the room next door until 4am.  Then for the next hour the people who left the club were outside having fun and that sounded like it was coming from our bathroom.  Elevators are slow so leave extra time to get in and out of the place.  OF the dozens of hotels I have stayed at in NYC, this is the worst blend of comfort, design and noise level."
    },
    {
        "user_review_posted": 196,
        "user_total_helpful_votes": 154,
        "expertise": 0.0037042291262740002,
        "user_cities_visited": 127,
        "review_days": 0.8061336254107331,
        "helpful_class": 1,
        "review_text": "The Hotel is located across the street from the beach but it\u2019s right in the middle of all the great shopping places.As a Marriott Platinum member I felt they should have held a suite for me but they never give you up grades on a holiday week.The rooms are small and older the bathroom is really small and very old.The pool is small and not a great place to hang out.Gym was ok very big but no one was managing the gym so it wasn\u2019t that clean. They also had no water and I called a few times to ask what was going on and they never brought up any water. Also kids in the gym without parents.The pool bar was not that great and the  bar tenders seemed to be in a bad mood most of the time. They never really looked up to take my order or say hi I\u2019ll be with you soon. One time they gave me a broken glass to drink out of and I know that happens but they way they treated me after was very weird. I wasn\u2019t going to say anything as is didn\u2019t cut my lips but the fact that I felt Uncomfortable afterwards from the bar man was the weird part.The waitresses are all very nice and very friendly they came over to help me when didn\u2019t sit at the bar. In fact they went out of the way to help me and be very nice to me.The hotel front desk was happy and friendly and she wanted to help me more but seemed to be holding back for some reason.The trip and reservations desk was good and helpful.They say as an Platinum elite member yeah hey a free camera go pro for the day but they never had any you need to Reserve way in advance and even then might not get one. They should hold a few for VIP people or just not offer it as a bonus."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 18,
        "expertise": 0.004259075361359,
        "user_cities_visited": 70,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "We stayed here for 5 nights in April.  When we arrived the guy at the front desk said as we were staying for 5 nights he'd try and get us a better room and he did!  We spent all 5 nights in a suite.The decor is great, very clean and nothing to complain about at all.We both used the gym a few times and it was fine.  Good machines, quiet, clean etc.The location is excellent.  I don't know why people are complaining about homeless people outside.  It's a large street and yes there are one or two but they weren't a threat and it's an American city, what do you expect?  We both felt safe coming back late at night.Our room was lovely but fairly noisey as the TV above and next door could be heard quite clearly until late at night and started early in the morning.The bar is nice and there's coffee and water available downstairs.Overall I would stay here again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 45,
        "review_days": 0.23001095290251902,
        "helpful_class": 0,
        "review_text": "No complaints whatsoever.  Staff, food, cleanliness all great.  Have stayed there a couple of times and only 1 minor hiccup with aircon and we were moved to another room within minutes.  Very professional."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.527382256297918,
        "helpful_class": 0,
        "review_text": "I stay regularly at the hotel and the service and welcome are always first class.Usually, I use the executive floor and the attitude of,  and care from the staff is first classThe food also is very good and the bars are very relaxing and pleasant areasI hope to stay longer next time so I can use the pool, spa & gym facilitiesI'd only mention in that maybe it is getting time to refurbish the executive floor bedrooms though they are always very comfortable & spotlessly clean"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 13,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 10,
        "review_days": 0.00328587075575,
        "helpful_class": 1,
        "review_text": "I recently stayed in this hotel, listed I think unfairly as low budget, it's in a great location, the bed was huge and super comfortable and the wifi was free and fast !!The reception staff were very helpful with any questions, called us a cab with no problem and gave good tips for places to eat etc.It's not as flashy as some places, being about 10/15 minutes drive from the city (mainly because of the crazy one ways systems in San Fran) so it can afford to be more towards the plain end decoration wise, but it was very clean, good basic amenities i.e. Coffee, tea in the room.My room, well the shower tap was a little loose but that didn't effect it's working very well, plenty of hot water and good shower pressure and big bath to soak in, some floor tiles in the bathroom were a little rickety but that's me being picky.Breakfast, well I won't lie, it was free with that room, it was basic, fruit, coffee (dark roast is great btw) fresh OJ and plenty of tea bags (which for an Englishman I have to say was epic !!!) cakes, croissants were the main staple food, would person all have loved the option to make toast, but let's be honest you take the free stuff for snacks during the day it for your room and go eat at one of the many locals diners for next to nothing anyway !!!Would I stay here again ?? Most definitely, it's all you need, in a quiet area, near to the city, comfy large bed (FYI I booked a kingsize room) great wifi and super clean at a good price"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.016976998904709002,
        "helpful_class": 1,
        "review_text": "When we first arrived the staff was very helpful and friendly. They were very personable and help find local restaurants, directions, landmarks.The room was very clean, the restroom was very large (had the option of taking a shower or bath), and the decor was vintage yet modern.The only strange thing about the hotel was the ice machines were located on every other floor, and a little difficult to find.The central location of the hotel was excellent, in walking distance to China Town and Union Square! We had a blast!The price of the hotel was reasonable and well worth it compared to other hotels in the area.Overall, it was a positive experience and we can't wait to stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48247535596933105,
        "helpful_class": 0,
        "review_text": "Very friendly and helpful staff, housekeeping did a great job every day (I stayed at the Venetian in Vegas the week before and they were not as good as this hotel!), Liz on the reception desk was so thoughtful as were the luggage handlers - very helpful and couldn't do enough to make this stay really great! If you're lucky enough to meet Paul behind the bar then you're in for a very interesting evening, super helpful, funny and interesting guy. I can't recommend this place enough, I was here for ten days on a business trip and hotels are usually pretty standard when you're working long hours but the staff here made it a very pleasant stay. It's also a great location to explore the city if you have some downtime or are on vacation, on the edge of Chinatown, close to little Italy and a short walk to downtown and the piers. You won't be disappointed :-)"
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 60,
        "expertise": 0.002277319238915,
        "user_cities_visited": 94,
        "review_days": 0.32092004381161005,
        "helpful_class": 1,
        "review_text": "We stayed here for one night before our island cruise and then back again after a week for six nights. Absolutely loved the hotel its history, position, pool, beach and style. The problem is though they are totally besotted with the Japanese. Everything you want or do is governed by their constant pampering of the Japanese. There are weddings after wedding every day. The hotel is full of brides, bridesmaids, grooms, photographers et al. We were on the sixth floor and 50% of our stay we weren't allowed to walk through our corridor because of a bloody wedding. Then add the takeover of the area that leads to the bar for, guess what, a private Japanese function. You're sent down the disabled ramp to get to the pool, bar or beach. Don't get me wrong, I'm not stupid and realise you have to look after where the money is coming from. But honestly, there are other guests of equal importance. I'm so disappointed that I would never stay here again because of their bias. It's such a shame for such a beautiful hotel. I'm not alone in my views as other guests were saying the same. But if you're charging a 1000 dollars for half an hour of photos on the staircase then I suppose you shouldn't expect any different."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.24479737130339502,
        "helpful_class": 1,
        "review_text": "For those who want to experience the iconic charm of Art Deco-style South Beach in a beautifully restored and modernized historic boutique hotel just a short walk from the ocean, this is it! As the editor of South Florida Opulence Magazine, I just had to visit with my family on Spring Break. My children were just as enamored with the property as I was. Guests are greeted with an opulent yet quaint and welcoming interior -- resplendent with a stunning one-of-a-kind chandelier of multi-level glass globes designed by Miami's artistic lighting guru Nick Alain. As if entering as a guest in one's home, the front desk is just that -- an elegant writer's desk with a seated hostess to greet you and welcome you to the property. The lobby flows into the Asian-inspired Bazi Restaurant -- named after the Chinese astrology term that represents the four pillars of your destiny: the year, month, day and hour. It's clear from the warm smiles of every staff member you meet that they truly love working at The Marlin and are proud of the beautiful hotel's history, architecture, modern luxury and style. Directly behind the check-in desk is the tiny elevator, a clear indication that the MRK Collection, which purchased the property last year, was careful to retain the charming historic elements from the 1930s when it was first built. Having recently completed phase I of the remodel, just 14 rooms and suites are available for guests, with phase II (19 more rooms) scheduled to open in August. Interestingly, phase II is in a section of the hotel that was once a famous recording studio where legendary singers -- including Bob Marley! Our King Suite was 500 square feet of a contemporary, bright home-away-from-home with luxurious linens, knit blankets, custom furniture and every inch of space maximized for comfort -- and with a large spa-like bathroom with an enormous glassed-in shower with therapeutic pebble floors and a rainfall shower, a selection of lighting options to suit your mood and plenty of pampering features for women, including wall-mounted and lit makeup mirrors, makeup remover pads, flat iron, cushy robes and slippers and an open sectioned closet with plenty of silk hangers for delicates. A designer sectional served as king-size couch that rivaled the size of the bed. When the couch cushions were removed, a full-size mattress was revealed and our family of four all lounged and slept in harmony in what felt like home. Two wall-embedded flat-screen televisions are impressively installed with high-tech surround sound that magically allowed two different stations to be playing in the same room with one distracting the other. Orchid and framed sea coral remind you of the sea-side location of your South Beach getaway. With just an overnight stay, the room was so comfortable and enjoyable that it felt like a relaxing multi-day visit that left us feeling refreshed and looking forward to our next visit! Do make it a point to meet General Manager Flor Rodriguez who will be pleased to share with you plenty of charming stories of The Marlin Hotel history, nostalgia and great new things to come!"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
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        "review_days": 0.9616648411829131,
        "helpful_class": 0,
        "review_text": "Wow.   This place has changed.  The good thing is Morimotos is coming back as soon as they finish the huge remodel.  No more wedding or banquet conventions now that the 2nd largest banquet hall in Waikiki will be the largest time share sales center."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
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        "review_days": 0.47426067907995606,
        "helpful_class": 1,
        "review_text": "When my husband and I arrived in NYC at 10AM, we knew we were early for our check-in. Knowing we could check our bags with the hotel staff and wander the city until 3PM, we headed to HGU. We asked if our room happened to be ready; if not no problem. We were delighted to find out they had a room available for us! #207. After an early flight, we were happy to afternoon nap. The bed was very comfortable, pillows - ehh. I'm not one for down. The problem was a loud banging quite frequently. It sounded as if someone was slamming a door - a slight double \"thud thud\". Hoping it was from the street construction, we didn't ask for a different room. Bad idea on our part. The thudding lasted through the night. It was loud! It occured maybe every minute to two minutes. Through earplugs, it was enough to keep my husband and I both up the entire night. I went up a floor to see if a door was slamming (maybe I could prop it open?). Nothing apparent. Perhaps this thud came from something at the front desk. I believe the room is directly over the work station. Recap: love & decor the vibe of this hotel. If you get #207 - demand a change!!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 10,
        "review_days": 0.7409638554216861,
        "helpful_class": 0,
        "review_text": "I stayed here with colleagues for three weeks recently and return in a heartbeat. The hotel is well located, on the river, easily accessible to Khao San and the heart of the old city, Gran Palace, etc. Staff are warm and attentive, food is excellent, it's clean and charmingly decorated. Definitely the best option in the area, and the price is extremely reasonable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.595290251916758,
        "helpful_class": 0,
        "review_text": "This hotel could not have been more perfect for a group of friends visiting NYC. You are literally steps away from Times Square, so the location is incredible. The room was clean, cozy, and spacious (we stayed in the queen room with disability access), and the hotel service was great. Shout-out to Carmen and Julie at the front desk for being so welcoming and helpful. We never had any trouble with noise, and I would certainly recommend this to anyone visiting the city. Great value for the price!"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 23,
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        "review_days": 0.781489594742606,
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        "review_text": "Stayed at the Polo for just two days ......on our way from Sedona..Everything was great: location, room, view!Ate at a Irish Pub located next door and it was very enjoyable !! The room accommodations were fine....no restaurant on premises but a well stocked store for quick shopping. Located right in the middle of the strip!"
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 13,
        "expertise": 0.0013923698134220002,
        "user_cities_visited": 207,
        "review_days": 0.630339539978094,
        "helpful_class": 0,
        "review_text": "I was wowed by the Avenue Suites Georgetown. The suites are one bed room apartments with all amenities and are excellent value. The hotel is located 5 mins walk across the bridge to Georgetown and yet only 10-15 mins walk to the World Bank Group buildings for those coming on mission, and close to many of the tourist attractions.The hotel staff is absolutely lovely! A big shout out to Nikko, Will, Youness and Seck for their smiles, good humor, and ability to always provide the needed information!The breakfast was great, and so was the happy hour at the bar!I really felt at home at Avenue Suites and will definitely come back there when next in DC!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.593647316538882,
        "helpful_class": 0,
        "review_text": "This hotel was a perfect match. Downtown location with easy access to Pike Place Market, Nordstroms and other retail. Frolik had great drinks. Rachel checked us in early and able to accommodate a last minute request for room types. Rooms were very clean and comfortable. Will be back for sure!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.479737130339539,
        "helpful_class": 0,
        "review_text": "Enjoyed our stay,great staff and convenient location with restaurants close by. The staff worked well to make our stay a plesent experience. Would recommend the Hyatt to family and friends that are traveling to San Francisco"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.033406352683461,
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        "review_text": "Very dated and very smokey hotel. Restaurants are okay but nothing to talk about. Hotel room not very clean and bathroom very dark. Found long hair all over the room and a big stain on the carpet.  Have played here many times but casino hasn't changed in years. This was my first time staying at this hotel and was very disappointed.  Even though I have \"comps\" i will never use them for a free stay again at this hotel."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 48,
        "expertise": 0.004458983196058,
        "user_cities_visited": 33,
        "review_days": 0.6681270536692221,
        "helpful_class": 0,
        "review_text": "This is a beautiful hotel in a great downtown Chicago location.  The service and hospitality were outstanding.  When I checked in, Patrick upgraded my room to an incredible suite...thank you, Patrick. I also met LaTrece Williams from housekeeping and she and her colleagues do an outstanding job.  LaTrece, thank you for all you do to make the guest experience even better. I hope to be back at The Gwen again soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.600219058050383,
        "helpful_class": 0,
        "review_text": "We stayed 3 nights.  Nicely located, and safe even if on the \"edge\" of the Union Square district.  Our room was very comfortable, hotel was very quiet and no street noise to disrupt our sleep. The room was nicely appointed with art-deco-like furnishings, the bed was very comfortable, bath was just right.  The hotel dining room had very attentive and considerate staff, a reasonably sized breakfast menu with excellent choices, and good coffee.  The front desk staff were equally as great.  We will stay there again."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 75,
        "expertise": 0.002238808626353,
        "user_cities_visited": 50,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "Did I mention that this hotel is well located and has wonderful service? We stayed here for my husband's birthday celebration over the Fourth of July and EVERYTHING about this hotel is awesome! It is located right next a Muni/BART stop which makes transportation very easy. It is a nice walk to Union Square or AT&T Ball Park. The Wharf is over a mile away, but the bus runs right down the Embarcadero. Best of all, the Ferry Building is right across the street. You are in close proximity to many excellent restaurants. The atrium has been redone and is very beautiful. When we checked in our desk clerk was very welcoming and helpful. I recommend that you pay extra for Regency Club and a balcony room. Our room was on the 17th floor and had a beautiful view of the bay! The room is very well decorated even if not spacious. You make up for the space by having a wonderful balcony to sit out on. The bathroom was plenty big for our needs. The attention to details, such as a large HD TV, Wifi, plenty of outlets, refrigerator, coffee maker, and robe were quite evident. Everyone we encountered throughout the property was very friendly and said hello. The Regency Club offered enough breakfast options that one could have something to eat whatever your preferences. We ate two days of appetizers and didn't need to eat much else for dinner. Each night had a different theme. You can also relax and enjoy the view of the Bay Bridge while eating or chatting. The drinks are reasonably priced for the City. It is worth paying even if you only eat the cheese and crackers. Dessert each night was not that exciting, but the lemon bars and herb tea were very good. We also appreciate that they take security measures for special events. One previous reviewer was upset that she couldn't come in and use the restroom, but we were happy that on the Fourth you had to show your key to get in the hotel and use the elevator. I felt very safe and would not want it any other way. The Hyatt Regency made my husband's birthday a very special occasion. I can't imagine staying anywhere else in San Francisco. They have earned our loyalty and highest recommendation."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "Very good place to stay attentive to detail. We accidentally left our do not disturb sign out and the motel security came up after two days and checked to make sure everything was ok. That showed me a lot about how this place works. Thank you."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 38,
        "review_days": 0.028477546549835003,
        "helpful_class": 1,
        "review_text": "I recently attended a 2 day conference at the Mandarin Oriental. My room was a standard sized hotel room with a huge bathroom that had a full size tub and a separate glassed in shower with lots of marble tile. The conference rooms were spacious and comfortable and the catering was excellent with creative thought given to the presentation of food. Every staff person I interacted with was so welcoming, attentive, and helpful.The location is decent and quiet with no traffic and it is only a 2 block walk to the Smithsonian Metro stop and a another block beyond that brings you to the National Mall so the location is good for sightseeing. There are few services around the hotel itself - only a CVS, Starbucks (which wasn't open on Sunday), and a sandwich shop so you have to travel a little further to DC's restaurants."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.618838992332968,
        "helpful_class": 0,
        "review_text": "Beautiful hotel, styling and comfort in lobby and other public spaces. Very nice staff. Yoga mat in room was a nice touch, but yoga channel was terrible. I don't mind the cozy room, had everything I needed but the bed was stiff and only had a semi thick sheet no blanket, i had a hard time sleeping in 5 degree Chicago weather. Walls very thin could hear everything around me. Also if you forget advil and your allergic to tylenol they can't help you, thats what I was told."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.5941949616648411,
        "helpful_class": 2,
        "review_text": "Got a deal on this place through travelzoo.  Suite room was huge and a welcome basket of fruit.  Pool looks great...didn't get in, but nice spot for sun bathing in Dec.  We did not eat at the restaurant but looks like they had good food and deals as well.  Close to the strip, the Linq, etc.  Would return for sure."
    },
    {
        "user_review_posted": 380,
        "user_total_helpful_votes": 232,
        "expertise": 0.002853708252757,
        "user_cities_visited": 72,
        "review_days": 0.8285870755750271,
        "helpful_class": 0,
        "review_text": "The receptionist was kind enough to allow early check in at 9 am.  That was a very nice gesture. Hotel looked big and swanky.  I will go point wise on my review and observations:1. Room was comfortable.  Bathroom was huge with seperate shower and tub.  The toiletries looked cheap though and did not smell good either.2. Breakfast was average.  Extremely crowded and some food were not refilled on time.3. Gym was very basic and small.  Although it was sufficient for me, more equipments would be nice given the size of the hotel.  Pool was ok. My wife used it and she liked it.4. The hotel food near the lobby was good.  My family liked it a lot.5. We were a big gang and we wanted to celebrate NYE in one of our rooms.  Apparently ice, plates are to be charged.  That was quite strange i thought given i stayed in so many hotels but never stumbled upon this rule.6. The hotel has amazing views.  Location was fantastic.  711 was right beside the hotel and so was Starbucks for early morning coffee.All in all had a good time."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.41237677984665905,
        "helpful_class": 0,
        "review_text": "Two key points abt the Hampton Majestic. You cannot find a more convenient place to stay if you're in Chicago to see Hamilton. It's in the same PrivateBank building. You don't even have to go outside, or worry about parking. You are there.Second key point: It's clean. Rooms not fancy, but well appointed for the price. And no bugs, no cobwebs.A 3rd key fact: They offer a nice hotel breakfast, which is included in your price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.507119386637458,
        "helpful_class": 1,
        "review_text": "The staff are so nice and good manner. We arrived the hotel at midnight and call the car service offered by the hotel.We stayed at this hotel for two nights and recommended it. Hotel service is very good, the staff is very friendly and warm. The room is great, the hotel is also very well located, very close to the train stations which are trourist spot.and other public transport, and close to shops, restaurants and attractions. Hotel cost is very reasonable according to the price per person per night, you come here is absolutely right.Over all,We had very good experience here.Very polite AOM& Pakbong"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 16,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 20,
        "review_days": 0.44194961664841104,
        "helpful_class": 1,
        "review_text": "Well this used to be the old Continental hotel and casino ,,,, rooms have been updated but not the bathrooms. A/C worked aslong as you were in the room. Breakfast buffet , one word ....HORRIBLE ! Customer service was on point but to many flaws , Possibly won't stay here ever again."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 11,
        "expertise": 0.0022115721351500003,
        "user_cities_visited": 96,
        "review_days": 0.33734939759036103,
        "helpful_class": 1,
        "review_text": "Stayed at the Club de Soleil Resort for 7 nights and had a positive experience.  The staff was welcoming and accommodating, the grounds pleasant and there are similar amenities you would find in a hotel, including a concierge to help plan your activities.  For a family I would recommend the 2 bedroom, 2 bath, kitchenette, living room accommodation.  Residents have access to a pool, mini golf, BBQ area, free modest breakfast and a free shuttle to/from the Vegas Strip every hour - so convenient!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 15,
        "expertise": 0.002400818789545,
        "user_cities_visited": 20,
        "review_days": 0.033406352683461,
        "helpful_class": 0,
        "review_text": "I've stayed in several historic landmark hotels, and I was worried that the rooms would be dated and the service a bit out of touch.  But I booked a room anyway because I was attending a conference at the Willard.  What a pleasant surprise!  The staff were all helpful and our room was large and beautiful.  We had to settle for a room with two queen beds because no king rooms were available, but we had a large corner room on the 11th floor with nice views.  When we first walked in the room, we smelled cigarette smoke (even though it's a nonsmoking room), but we left the windows open (yes, they open!!) while we were out and the smell was gone within a few hours.  The bathroom was large but the shower was very small.  That's really my only complaint.  The beds were very comfy and the room looked like it was recently renovated with beautiful furniture.  We ordered room service one night and the food was delicious.  Have you had a salad with watermelon topped with caramelized sugar?  Well you can here.  Delicious!  The location is great and the meeting rooms are beautiful.  The meeting food was good too. I had some issues with booking and billing--I needed to add a night on to the beginning of my stay and take a night off the end of it and I had to have two separate reservations for some reason, but the same room.  I was also charged for a minibar purchase when I didn't make one, and the group rate was wrong on my bill.  BUT, my assistant was able to talk to the hotel manager and all was resolved to my satisfaction.  So check your bill carefully and enjoy your stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.182913472070098,
        "helpful_class": 0,
        "review_text": "Great little boutique hotel in a great location in Waikiki. Only a couple blocks from the beach. The staff displayed lots of ALOHA, always friendly, helpful and welcoming. Great continental breakfast spread every morning. Lots of dining options and shopping within walking distance. Special kudos to the parking attendants. We were very well taken cared of!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 35,
        "expertise": 0.0028707430055880004,
        "user_cities_visited": 108,
        "review_days": 0.23001095290251902,
        "helpful_class": 0,
        "review_text": "This trip started as business and then a friend joined me for a couple days.  I've stayed here several times over the years and always love the location which is a block from 2 different malls (Nordstrom's flagship store), several great restaurants and the monorail to the Seattle Center (Space Needle, Chihuly Museum). It's only 6-8 blocks to Pike's Place if you're on the tourist track. My main impression of this trip was the great service at the Westin from everyone but especially the front desk, which let my friend check in early and stay late in the room at the end, when she wasn't feeling well.  There's a pretty good restaurant, lobby bar and coffee bar (hotel prices, of course) but plenty of other options nearby.  Ask for a room with a view of the Space Needle - spectacular!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 4,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.265060240963855,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights and really enjoyed the location and it's proximity to the subway. The decor was quite modern and the fitness center was usable too. The staff were quite friendly and gave good service."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9874041621029571,
        "helpful_class": 0,
        "review_text": "Gorgeous hotel, my room was lovely and the location is fabulous. The staff were all extremely friendly. I received a green tea on arrival and my credit card authority had been received and was no problem at all. This is a beautiful hotel, highly recommend!"
    },
    {
        "user_review_posted": 104,
        "user_total_helpful_votes": 64,
        "expertise": 0.0028772948336,
        "user_cities_visited": 35,
        "review_days": 0.7223439211391011,
        "helpful_class": 1,
        "review_text": "We booked this hotel at the last hour while boarding our flight to Bangkok, and found this hotel based on good reviews. But when we reached the hotel we were totally disappointed. Everyone raved about the hotel's location, but it was quite bad. It is located on a main road where next to the hotel is bus stop and roadside street food stalls that makes it look like u have landed in a fish market. The staff barely spoke English and it was difficult to explain them anything. The rooms were spacious but very old. Layout was also weird, as the bathroom was not attached to the bedroom, but was in the living room, requiring you to take a walk.OVERALL, disappointing. There are better properties just nearby that have better location also"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 25,
        "expertise": 0.004384943257281,
        "user_cities_visited": 97,
        "review_days": 0.29846659364731604,
        "helpful_class": 1,
        "review_text": "Ibis river side is on very gud location. Interior of hotel is gud luks lyk 4star hotel .but there r many negative points are there too. In hotel they r having self service u have to take ur luggage to ur rooms by yourself. No housekeeping facility. U have to come to reception whatever u need. Interior of Rooms r gud but rooms r too short specially for family when there are 4 persons. Extra bed took all the space left in the room bt with kids u need it most. One most important negative point of the hotel is that on website they have written our oll rooms are river facing and also shows some higher  rooms have balcony too.Bt there is no balcony rooms in any of the ibis riverside hotel. N not oll the rooms are river facing  They have lied on website. Breakfast is very bad they didnt serve any of the indian dish in menu. Only international breakfast served there. I wont prefer to come here again just for ambience n location. There r many hotels available at this locations. Bathrooms r too short only a person can stand at one time. I have stayed there for 3 days from 23rd june2016 till 26th june. I m not happy with my stay there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.762869660460021,
        "helpful_class": 0,
        "review_text": "The Hotel was excellent.  The hotel was very clean, quiet, & close to the areas of interest.  The staff was very informative & friendly.  The food & amenities was very good.  The lobby was spacious with great corner views."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.29518072289156605,
        "helpful_class": 0,
        "review_text": "Stayed for work - room was clean and comfy. Bed was huge! Staff were always friendly and helpful. Hotel is in a good location for union square and walking about.Internet was a bit of a faff but at least it was a reasonable price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 34,
        "review_days": 0.046549835706462005,
        "helpful_class": 1,
        "review_text": "Fanatic historic hotel with such character and charm. Amazing value for the price. Yes the rooms are small and there isn't a breakfast and you have shared bathrooms for the floor but I loved every second of my visit. Perks: amazing location! free earplugs, soap, raisins in room.  Shampoo and conditoners in shower. Towel warmers in the hall. And my favorite, a free massage chair on each floor. In fact, I am writing this while  enjoying a massage in one."
    },
    {
        "user_review_posted": 81,
        "user_total_helpful_votes": 39,
        "expertise": 0.002227207898619,
        "user_cities_visited": 73,
        "review_days": 0.37185104052573903,
        "helpful_class": 1,
        "review_text": "Stayed for a weekend on our travels and can honestly say that this was the nicest hotel.Perfectly placed, just out the way from the hustle and bustle but close enough to restaurants, bars and public transport. Oh and the tour busses stop round the corner by the Hilton.We arrived on the Friday and asked for a parking place in the car park, the person on the desk told us to leave the car where it was on the street as after 6pm it was free to park on the street for the weekend rather than paying for their parking.... How nice!The room was lovely, clean, welcoming, elegant and the bed was amazingly comfy. The only issue we had was that it was freezing out and we couldn't get the room to warm up as much as we wanted.The lounge area downstairs was comfy and in the evening they offered cheese and wine that you could help yourselves to, a really lovely touch. There was also games to play if you fancied.Breakfast was nice.Would defo recommend staying here if you are visiting Washington."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 14,
        "expertise": 0.002317113538563,
        "user_cities_visited": 18,
        "review_days": 0.025739320920043003,
        "helpful_class": 0,
        "review_text": "The room was lovely, the bath innovative in its placement to soak whilst watching television. Not too far from Asok BTS, Terminal 21 and Robinson.However, I don't enjoy running around a shower to catch a drop - poor pressure, It feels cheap to only have 2 coffee. tea and coffee mate sachets - friends had to bring their own sachets for a visit to our room!! There was a strange grinding sound (pipes?) or hours at night which made getting to sleep difficult. Breakfast was a bit substandard - only hotel in Asia I've visited in 20 years where there was no fresh fruit on offer - only tinned in syrup. Wifi had some connection issues occasionally.Staff were sweet but poor English. Many travellers would find this hotel absolutely fine, but this level of hotel is in a competitive market so I would choose somewhere else in Bangkok for the same rate that I know provides a little more than a prescriptive checklist on services."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 29,
        "expertise": 0.0031638992171080004,
        "user_cities_visited": 29,
        "review_days": 0.009857612267250002,
        "helpful_class": 1,
        "review_text": "We had a great weekend stay here. We used the L Train from the airport and got in really late, and felt very safe walking the block and a half to the hotel. We also used the L Train to catch our flight on the day we departed and it was easy and cost only $6 dollars for both of us. We loved that there were tons of restaurants and shops close by. We walked everywhere and couldn't believe what a great location it was. The breakfast was great, as well as the 24 hour coffee area. They also offer free wifi. I know some people have complained about the noise, but we didn't have any problems with that. I did notice that there were complimentary ear plugs if you felt you needed them. I would recommend this hotel without reservation."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 6,
        "review_days": 0.410733844468784,
        "helpful_class": 1,
        "review_text": "My daughter, husband and I went to see Hamilton Chicago a few weeks ago.  We were looking for a hotel close to Private Bank theatre and I found the Silversmith through positive reviews online.  I'm so happy that I did!  We arrived earlier than check-in, but the front desk staff could not have been more gracious.  They welcomed us and got all paperwork completed and gladly held our bags so we could explore the area a bit until our room was ready.  Everyone at the hotel was professional and courteous.  Doormen rushing to open the doors and say a pleasant word.  Porters at the ready for bags.  Front desk amazing staff who even gave us water bottles when we asked where to buy some.  Housekeeping who did an amazing job.  Literally everyone we encountered was wonderful!  The hotel itself is in a terrific location- walkable to lots of restaurants/theatres, etc.  It is a gorgeous hotel with soaring ceilings and a calm modern art-deco. vibe.  Everything silvers (duh), grays, whites.  Opulent but comfortable.  Our double room also included a separate sitting room with couch/tv and a marble bathroom about the size of many Chicago hotel rooms!  We liked our stay so much that upon leaving, I cancelled our reservations at another place in order to stay here again on our return in February.  Thank you, Silversmith, for excellent service.  Looking forward to seeing you all again soon!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 6,
        "expertise": 0.002130386440217,
        "user_cities_visited": 6,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "People must realize that this hotel is just a real treat to hang out. It is in the touristy area, but that means everything is at your finger tips. Not to mention the hotel is right on the beach and the city is bustling to your backside. The decor is nice and the rooms have some epic views.2 thumbs up and highly recommended place to stay for a part or the entirety of your trip."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 32,
        "expertise": 0.002522829833351,
        "user_cities_visited": 26,
        "review_days": 0.026286966046002003,
        "helpful_class": 1,
        "review_text": "If you can book a room on expedia for less than $250 per night, this is a good option within easy walking distance of union square and public transportation.  Relatively recent reno so rooms are modern, clean.  Front desk has always been helpful in my half dozen visits here."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 4,
        "expertise": 0.002317113538563,
        "user_cities_visited": 7,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "This was our second stay at the hotel and it was better then the first.The hotel is not a true hotel in the conventional sense. It is comprised of two separate 1950 apartment buildings renovated into modern apartment style hotel rooms. Rooms have a warm homey feeling to them and are equipped with fridge, microwave, dishes and utensils. And... surprisingly.... an umbrella!Hotel is in a quiet residential neighborhood. One block from metro stop  and four blocks from the capital building.Staff is outstanding very friendly and helpul. We were treated like family not like run of the mill quests.Breakfast was good. Kitchen staffed really hustled to replenish food and clean tables.Hotel is perfect for business and couples.A must place to stay while in DC"
    },
    {
        "user_review_posted": 262,
        "user_total_helpful_votes": 95,
        "expertise": 0.001650027416228,
        "user_cities_visited": 194,
        "review_days": 0.5542168674698791,
        "helpful_class": 1,
        "review_text": "1. Room was nice and quiet and equipped with good cable channels, Netflix, and other streaming.  Bed and pillows were super comfortable.  No complaints.2. Fitness center and pool were wonderful.  I loved the warm pool temperature.3. Staff was superb, and everyone I encountered - from housekeeping to front desk - was warm and professional.4. Breakfast.  Very good with healthy options to include egg whites.5. Location.  It is close to the mall, and it was convenient for me since my work is in the SW business district.  But there aren't as many food options on the weekend.  So be prepared to eat McDonalds or jump on the Metro (just a couple of blocks away) if you really need something fancy-pantsy to eat.6. Other - I appreciated being able to pick up a Washington Post, USA Today, or Wall Street Journal at no additional cost in the morning.*Also, there is an attached gift shop, but it is super-expensive.  Walk to the CVS next to the McDonalds to get a better price."
    },
    {
        "user_review_posted": 117,
        "user_total_helpful_votes": 75,
        "expertise": 0.003001779565831,
        "user_cities_visited": 287,
        "review_days": 0.5465498357064621,
        "helpful_class": 0,
        "review_text": "A fairly large hotel complex very close to Khao San Road.The rooms were of a good size and breakfast is included (depending on your package).The location of this hotel is just perfect to explore the area and sights of Bangkok as all the main attractions are not too far away.The only downside of the hotel is that it feel busy all the time, so can take some time checking in and out. Saying that, they do have several staff on duty at the front desk at all times."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 21,
        "expertise": 0.0045238883371950004,
        "user_cities_visited": 13,
        "review_days": 0.10076670317634101,
        "helpful_class": 0,
        "review_text": "We only stayed the night before leaving for our cruise. They have a shuttle you can take to the cruise ports. Tell reception when you get there you will need the shuttle. We got to the hotel way before check in so we were able to check our bags and explore Seattle. Employees all nice. The suite looked bigger in pictures. The king bed was very comfortable, not much of a closet. The pull out bed did not have any sheets, blankets or pillows in it. We had to call housekeeping. Each room had their own AC unit and TV which was nice.This hotel was maybe 2-3 miles from the Space Needle. Defiantly walking distance. There is a store within walking distance (2 blocks) that is open 24hrs."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "We stayed two nights in Seattle before moving on to the ONP. The location of this hotel is very convenient to all that downtown has to offer. The manager and staff were very good as well (breakfast comped when room not ready). The downsides are that the lobby is cramped, they clearly don't do well with check in as all days we witnessed people waiting for their rooms after 4pm. For $333/night I expected a more well thought out and luxurious experience. I will try another place on my next visit."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.058598028477546006,
        "helpful_class": 1,
        "review_text": "The place is clean, comfortable and the stay is pleasant. The front desk staff was a little hostile upon our arrival. He ignore us and did not answer our questions (even though he could clearly understand english and heard us), and only passed us a piece of paper that has answers to our questions (abt wifi and all). He could have told us to wait for a while, but there was no response from him at all. We were totally ignored.We had a minor problem with the sink, and we phoned the reception. The help came within 5 mins and it was great. The check-out was smooth and the staff was polite and nice.The only complaint that we have is the sound proof system in the room. We could hear people walking, chatting and closing doors. It was so loud and we kept waking up."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 23,
        "expertise": 0.001556270287094,
        "user_cities_visited": 40,
        "review_days": 0.169769989047097,
        "helpful_class": 1,
        "review_text": "The hotel is actually not so bad, but it is not at all a luxury hotel and it is far below the standards of other Marriott autograph collection hotels. In Europe, this would be a 3 star hotel. The hotel is said to be refurbished in 2015. However, the electric system and the heating look very old. Windows are old as well and not very well insulated, so rooms on Connecticut avenue are extremely noisy (there is the metro station just in front of the hotel). Room smell bad and are not properly cleaned. The fan in the toilette and in the room are completely covered by dust, which I find also unhealthy. There is no attention for details: sheets are not ironed and with several spots, no kettle in the room, no Nespresso Machine. The breakfast is of extremely low quality and extremely overpriced. In a nutshell, the hotel does not worth that price."
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 8,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 123,
        "review_days": 0.479189485213581,
        "helpful_class": 1,
        "review_text": "After a long drive, we were greeted with raised eyebrows and odd looks from the staff.The valet attendant was courteous, but I barely noticed his pleasant attitude when I had to decide between $40/nt self park and $60/nt valet park.The hotel is not easy to navigate and this can be frustrating when checking in.  The desk staff was not as nice as the valet attendant.  Like I said, we had a long drive, so smiles and greetings were welcome, but either Chicago or this Embassy Suites didn't offer smiles or greetings.  We checked in at 7:35pm only to find out that the complimentary reception ended at 7:30pm.  Alas.We settled in and began to leave for dinner when I found a staff member standing in the lobby and asked him for directions to leave the hotel.  Again, he looked dazed at the fact that I was asking for directions...and he was not very pleasant.  As I walked away, I heard him greet the family that walked up behind me.  (So I did experience a friendly staff, but they were not friendly with me.)This will be the last time I stay with Embassy Suites in Chicago.  They do not deserve my business."
    },
    {
        "user_review_posted": 246,
        "user_total_helpful_votes": 121,
        "expertise": 0.002277642769807,
        "user_cities_visited": 107,
        "review_days": 0.037239868565169004,
        "helpful_class": 1,
        "review_text": "My wife and I planned a 3 night trip to Miami to escape the Philly weather.  Since a snowstorm was coming, we caught an earlier flight and stayed the first night at the Marriott Stanton South Beach before heading to the Fountainbleau, which is 40 blocks North.  As a Marriott Gold traveler, I am very loyal to the company.  Once again, Marriott exceeded my expectations.  Excellent service from all professionals, and special thanks to Brandon, who got us a beautiful ocean front room.  Hoping I remembered his name correctly.  Everyone contributed to our wonderful short stay.  Didn't really notice the construction.  Restaurant was great, and we were able to enjoy food and drinks on the outside porch.  Loved the beach also, and it wasn't too crowded at the bottom of South Beach.  Quiet area, but such a close walk to all the great restaurants on Ocean Drive.  So happy I found this wonderful resort, and we will return with our 5 year old."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.187842278203723,
        "helpful_class": 0,
        "review_text": "Lots to keep you busy around here. Polo Towers is right between the MGM Grand, and Planet Hollywood. Across the street from the Cosmopolitan, and New York, New York. If you can't find something fun to do around there, I would suggest that you skip Las Vegas."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 112,
        "expertise": 0.010346378767431,
        "user_cities_visited": 139,
        "review_days": 0.296276013143483,
        "helpful_class": 2,
        "review_text": "We were due to stay at the Four Seasons at the beginning of June for 2 nights.  I reserved a suite as we were staying as a family of four and wanted the extra room for our two children.I called a few days before our stay to confirm our room and ensure that we would have a roll away and was told that our reservation had been cancelled due to a visiting Head of State.  If I had not of called I would not have known that our reservation had been cancelled as we used Booking.com to make the reservation and they didn't notify me until the day before we arrived in DC.The Four Seasons was gracious enough to compensate all of the guests who were impacted by picking up their hotel stay at the Park Hyatt DC, which I was told was on par to the Four Seasons.The only problem was when we got to the Park Hyatt our room was not the suite we had originally booked, but a very small king room that was in no way going to accommodate our family of four.  I called the Four Seasons for assistance and eventually we were moved to a double room at the Park Hyatt which I likened to a freshman dorm room, one of the worse hotel stays I have encountered.So what was supposed to be a lovely stay in a Four Seasons suite turned out to be a nightmare at the Park Hyatt DC.  Unfortunately by the time we got there I was unable to get a hotel room anywhere else.That is where I fault the Four Seasons.  They should have given guests a heads up sooner so they could have made alternate hotel reservations.  They should also have guaranteed a like room when transferring the reservations to another hotel.The staff did apologize for the inconvenience but I don't know that I would risk booking at the Four Seasons DC again."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 10,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 9,
        "review_days": 0.711391018619934,
        "helpful_class": 0,
        "review_text": "So far the worst hotel I have ever stayed in. Staff are rude unhelpful. Dining is expensive and food is average to say the least. Cockroaches in the room and as soon as you try to complain about it and the cleanliness they all of a sudden can\u2019t understand English. I saw more people leaving than checking in. The taxi service they have reception are rip offs. I booked a van to DMK airport they told me it could take 9 passengers and 10 large suitcases and I had organised a taxi for the other 4 travellers. We go to load up and our bags and they tell me I need another van. So they wanted me to pay them for 2 vans. As I wouldn\u2019t get another van they kicked us off the van. Found another proper van driver outside hotel. He took 10 people and all 13 pieces of luggage without any problems. Stay here at your own risk"
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 160,
        "expertise": 0.009722379350174,
        "user_cities_visited": 28,
        "review_days": 0.314348302300109,
        "helpful_class": 1,
        "review_text": "Even if it's somehow difficult to find the entrance, this hotel has beautiful design and the rooms are very comfortable. The view from the room is stunning. The swimming pool is well made and is really possible to swim in it. Highly recommandable"
    },
    {
        "user_review_posted": 146,
        "user_total_helpful_votes": 506,
        "expertise": 0.016715563354841,
        "user_cities_visited": 107,
        "review_days": 0.6571741511500541,
        "helpful_class": 1,
        "review_text": "SPG 75+.Business stay, check in was smooth, could have been friendlier, and you're in a good location if you need to be in the financial district.  Room and bathroom were clean.  Had a strange encounter one day, tried to buy some coffee in the lobby using their machine and was told that it was turned off after breakfast.  I asked if they could turn it back on and the person working the front desk said, \"no\" and went back to looking at her computer, didn't realize it was a very difficult thing to do.  Rest of the staff were fine.  When I'm back in FiDi I would try another hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8652792990142381,
        "helpful_class": 0,
        "review_text": "My disappointments; ok hold on here we go\u2026 Their policies and terms (Con game).   I checked in and got my first unexpected, with my room total.  I initially paid first night of my reservation on my credit card of $89.57.  When I arrived I had a balance of $722.22, but the kiosk check-in had a final bill of $1,122.22.  Unclear as to why its 400.00 more; but I spoke with the front desk agent and learned that there is a $100 a night fee that is put on your card for incidentals, and it is release 3-10 business days to be put back on your card.  I get it, this is not my first hotel trip, but this was failed to be mentioned and the charges make no sense as I will explain here soon.Next, I get to my room and we have no fridge, I made the assumption that I had one.  I paid a resort fee and I have a $100 hold fee, One would think I would have a fridge or a pre-stocked fridge (With chargeable drinks you know incidentals) after all I paid a 100 incidental fee\u2026.right.  Well what incidentals could I possibly partake in if I don\u2019t even have a stocked fridge? Local calls and Television is free!  Wi-Fi is included in the \u201cResort fee\u201d I called about a fridge and I was told I could rent one for $25 a day. YEAP $25 a day\u2026.WOW\u2026REALLY.Ok at this point I am not happy; but probably would have not written this review, if it wasn\u2019t for the straw the broke the camel\u2019s back.  So we are heading out to hit the strip, I attempt to use the safe, as I always do to store a credit card and some backup money in the event of a miss-hap.  Well guess what\u2026.. The safe has a FEE to use it, I am like WTF!  I am not paying to use your safe.  I have never seen a hotel that has a charge for their safe until now.  I am in disbelief, I am at this high-end hotel and you are nickeling and diming me on extra charges.   What\u2019s next you\u2019re going to charge me to use the AC; This is really disappointing.  I will NOT be back to stay here again, this was a first and a last."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.336801752464403,
        "helpful_class": 1,
        "review_text": "We stayed at the Edgewater from Sunday August 28th to Sunday September 4th in your penthouse suite. We enjoyed the Six Seven restaurant and the restaurant staff. The hotel however was not so enjoyable. Unbeknownst to us when we booked this room we were right next to a ruckus event room. On 3 nights we had to wait until the events were over in order to go to sleep, the last event being the worst. On Saturday September 3rd evening I called down to the front desk because we had had enough. The walls and the floors we shaking, glass was heard breaking, there was screaming and yelling and this went on for hours. When I spoke to the front desk they said that they would send the manager up to investigate. The front desk called me back about 25 minutes later and said that they had not seen anything wrong but if there was anything else to call back again. The noise was so loud during these events that it was as if they were in our suite.This was our first trip to Seattle and we thoroughly enjoyed the city but not the Edgewater Hotel. while we will return to Seattle we won't return to the Edgewater. That really too bad because the hotel suite itself was wonderful."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6204819277108431,
        "helpful_class": 0,
        "review_text": "From the time we arrived,  till the time we left , we were impressed by the beauty & service of the hotel. We will Definitely come back ! Great location ! Walking distance to all the malls & the sky train"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.053121577217962006,
        "helpful_class": 0,
        "review_text": "Room abd bathroom a bit small but we only use it to sleep, so not matter much.Love the open lobby, very enjoyableLove the buffet breakfastLove the friendly staffsLocation wise it's very convenience very close to the beach and tour pick ups at the open cafe across the street"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 7,
        "review_days": 0.09638554216867401,
        "helpful_class": 0,
        "review_text": "We loved our stay here.  The rooms were quiet and clean, the staff friendly, helpful and accommodating. The air con worked perfectly. The beds were firm but comfortable. Breakfast was fantastic.  The wifi was good, once I used the provided login codes.My only suggesting for improvement would be better coffee at breakfast.It's a short walk to Sampeng Markets.  I recommend you take the hotel address info from the concierge, so you can taxi back with all your market shopping."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 7,
        "review_days": 0.100219058050383,
        "helpful_class": 0,
        "review_text": "I was recently diagnosed with breast cancer. While MD Anderson was working on my treatment plan, my husband and I decided to take a trip to Napa/San Francisco. We did research online and decided to book the Orchard Hotel. We were so pleased with the hotel. The hotel was a small boutique hotel but the rooms were roomy and quite elegant (with a large bathroom). We fell in love with the staff (and especially Phil). They suggested several restaurants, got taxis for us, and suggested things for us to do. We had to call to have our air conditioner checked and before we hung up the phone, there was a guy at the door. We can't wait to back to San Francisco and back to the Orchard Hotel."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 18,
        "review_days": 0.513691128148959,
        "helpful_class": 0,
        "review_text": "Planning this trip with several of our grandchildren, we were pleased to see the pictures of alk the amenities offered. No, we were not disappointed in those features but rather a failure of the front desk staff to provide the competent level of customer service I would expect from a Hilton hotel.  I approached the staff on several occasions to address my problem and even contacted Hilton Honors by phone and to my disbelief encountered the same level of disregard for the problems that developed.  The hotel is nice, enjoyable breakfast, the grandkids loved the pool but I do not think I will ever stay at a Hilton facility again.  Simply put, if you cannot properly and competently  manage your Hilton Rewards program that is design to encourage participants to return to your facilities then do not be dismayed when they walk away.  It pains me to write this....I am not a complainer....I am not looking for freebies or discounts, just respect and a resolution to a very simple problem I brought to your attention three times."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 13,
        "expertise": 0.001595438536848,
        "user_cities_visited": 17,
        "review_days": 0.29901423877327404,
        "helpful_class": 1,
        "review_text": "The hotel is within walking distance to Macy's and accessible to loads of good eating place. The building is a bit old, in-room facility as well. The staff there are well mannered and always ready to help."
    },
    {
        "user_review_posted": 176,
        "user_total_helpful_votes": 45,
        "expertise": 0.001130972084298,
        "user_cities_visited": 45,
        "review_days": 0.573932092004381,
        "helpful_class": 0,
        "review_text": "We were in Vegas for our wedding with 40 of our family members.  Most of us stayed at The D and had a decent experience.  However, we found the gaming floor very cramped with poor ventilation.  We checked out other casino\u2019s and the smoke was definitely not as bad.  The rooms were ok - pretty clean and the beds were comfortable.  **Please note that getting a fridge in your room is considered an upgrade.  The location on Fremont Street is a bonus as the sights on Fremont is something everyone should see once in their life!  Ohhh my!  Lastly, be careful about check out time.  One of our family members was charged a late check out fee of $30 when he went down at 1pm (he forgot to go earlier) and when he asked about a late check out - they only give you until 2pm.  We will definitely stay elsewhere next time we visit Las Vegas."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 35,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Bandara Suites Silom made me feel at home and comfortable to be there. Especially helpful when I first checked in. I had to walk with backpack and came in sweating. They gave me a nicely decorated wash cloth and juice. I fell in love right there and know I will be back again. Special thanks to the 2nd shift clerks Latiffa and Nimfin also my housekeeper Daopranai they were wonderful at what they do. Please forgive if I misspelled any names. Expect me back soon."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 14,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 112,
        "review_days": 0.7146768893756841,
        "helpful_class": 0,
        "review_text": "Ok, for starters, the pit bosses are very cool. Dressed in black, with black fedora-like hats, the pit bosses \u2018do\u2019 the money, and make sure no one gets out of hand. The place is old, a bit smokey and with carpet to match its age, but I love it..just as it is. There are dancers, who are also dealers at the tables. Young girls, pretty, and very nice, who look genuinely sorry when the house wins. The atmosphere is down to earth and the Craps tables energy is infectious! Sure, you can go to fancy casinos but nothing beats the real deal. Love this friendly place!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.725082146768893,
        "helpful_class": 0,
        "review_text": "We took a risk and selected an unknown hotel but wanted a boutique property in Union Square. This was the perfect hotel and we would stay here again. Room was spacious, clean and we had robes which is a huge bonus. Products in bathroom were perfect, shower had pump shampoo, conditioner and body wash. Staff was incredibly helpful and friendly. Overall, great property."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 42,
        "expertise": 0.002130386440217,
        "user_cities_visited": 48,
        "review_days": 0.200985761226725,
        "helpful_class": 0,
        "review_text": "My family visited on New Year's Eve. Of course the main reason for staying here is the view. We stayed on the 29th floor and had a clear view of the lake and Navy Pier. Beautifully large windows. The room had 2 standard size double beds. Average size, Not lavish.  Modern looking room and bathroom. Very clean. Prompt and courteous checkin and good security at the front door, especially  was appreciated. Valet parking . $64. These guys were good . We were in and out several times and they had the car ready by the time we got downstairs.So why are there no refrigerators in a $600 room or coffee or included breakfast?"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "My entire family of 11 stayed here. The front desk people ushered us into our rooms like royalty. Though we were in a wing of the hotel, not the main hotel, we had our own special breakfast room with a delicious spread, made to order cappuccinos, omelets/eggs, and much more.  The pool was lovely with small waterfalls flowing into it and the drink and food service at the pool was outstanding. There is a great deli in the hotel with the best coffee I\u2019ve had in Thailand. The location is right next to a BTS station so it is easy to get around Bangkok. I would definitely stay here on my next visit to Bangkok."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 50,
        "expertise": 0.001334573330601,
        "user_cities_visited": 511,
        "review_days": 0.056955093099671006,
        "helpful_class": 0,
        "review_text": "Comfortable rooms, nicely decorated. Very small bathroom. All staff were very friendly and helpful. Well maintained for a 100 year old hotel. Great location near Union Square. Lots of nice restaurants and shops nearby. We would stay here again!"
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 11,
        "expertise": 0.001258993314604,
        "user_cities_visited": 16,
        "review_days": 0.189485213581599,
        "helpful_class": 1,
        "review_text": "I booked a room with 2 double beds on the Historical Banyan Tower (City View). I received an email confirmation with the room I requested.  When I checked in on Friday 12/11/15 I was offered an upgrade on their Tower Wing. I declined the upgrade stating I wanted to keep my room on the Historical Tower. The Front Desk man, very nice and polite, proceeded to tell me there were no more available rooms with 2 beds at the Historical tower he said there were all booked! He conceded he could see I had a confirmed reservation but they just didn't have a room available for me. I could not believe it! He kept apologizing and said he was going to give me a very \"popular\" room on their Tower Wing. Said room was beautiful, with amazing view and balcony but just not what I had booked. When I checked out on Sunday I told the girl at the front what had happened and told her I was planning to come back in Feb. and asked her if she could assure me I was going to get the room I reserved. She said everyone likes upgrades and it's usual for them to move people, i asked her if it's usual to move people without their consent she said \"no\". But in the future I should call the hotel a few days ahead and let them know I want to keep the room I reserved. This is the first time in all my years traveling that I've been asked to do this. So I'm seriously thinking if I should stay in this hotel again......"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.055859802847754006,
        "helpful_class": 2,
        "review_text": "We were a little concerned when we read reviews re: location and noise. Happily we can report that the location was quite central. It's not the safest of all locations but it's pretty typical of SF. It has character! We walked around at night and day and were fine. A huge shout out to the front desk, especially Theo. Charming and witty fellows who set the tone for a fun stay. We requested a ninth floor room to minimize the noise and Theo was very obliging. Rooms are updated and clean. The valet parking is steep at $39.00 but hey, this is SF. We loved our stay."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.09200438116100701,
        "helpful_class": 1,
        "review_text": "We loved our stay at this excellent hotel.  It's elegant, charming, comfortable, beautiful.  The staff were uniformly first rate. Any time we can get to San Francisco, this is where we'll stay.  Highly recommend!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.080503833515881,
        "helpful_class": 2,
        "review_text": "Tahiti Village was beautiful.  I cannot think of a pool/sand area on or off the strip that fit our families needs better.  We had our 2 1/2 year old with us and it is the end of May, so it is pretty hot.  There was plenty of shaded areas, the \"beach\" area was perfect for playing and the lazy river was a fun change of scenery.  Rooms were beautiful as well!  Definitely recommend for people traveling with children."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 45,
        "review_days": 0.542168674698795,
        "helpful_class": 1,
        "review_text": "My husband and I recently stayed here after our flight was cancelled. The airline put us up at this hotel.....the room itself was so old that the moldy smell flared our allergies & my husband ended up with a rash on both of his arms. I am very thankful our stay was limited to just 6 hours (too long). Unfortunately it was so late that nothing was open and the vending machine on premises is located by the closed pool, without any access. The bed was pretty uncomfortable."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 5,
        "expertise": 0.000901099709441,
        "user_cities_visited": 19,
        "review_days": 0.600219058050383,
        "helpful_class": 0,
        "review_text": "As a long-time Marriott Gold member with over 700 nights stayed, and a Time Share owner, this place undoubtedly demonstrated the worst customer service I have ever experienced.  So bad that I walked out during check in and took an Uber over to a Residence Inn on Vermont Ave where we were actually treated like customers.  At The Mayflower, we were treated like someone that walked in off the street without a reservation - this place is a bad excuse for a Marriott and the \u201cmanager\u201d had the nerve to argue the check-in time with me even with my Marriott printed confirmation in hand.  No effort, no we will do our best, no sorry for the confusion, no let me see what we can do, no nothing but an emotionless poker face by the \u201ccustomer service\u201d manager at the front desk."
    },
    {
        "user_review_posted": 852,
        "user_total_helpful_votes": 353,
        "expertise": 0.001901141669243,
        "user_cities_visited": 127,
        "review_days": 0.7913472070098571,
        "helpful_class": 1,
        "review_text": "Stayed here for a conference. The hotel was okay. Nothing spectacular. I expected better for the marriott chain. The room was extremely small. And in this day and age, they wanted 15 bux a day to get on the wifi. Pretty much everywhere I have stayed in the last few years, Wifi was always included in the price of the hotel room, even in like Low end hotels. It\u2019s just surprising that Marriott would not include free wifi. The area around the hotel isn\u2019t the greatest either as the city has undergone a huge decline. The second you step outside the hotel you see a lot of homeless people sleeping on the streets and panhandlers begging for money."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.8039430449069,
        "helpful_class": 0,
        "review_text": "Everything very good, best resort in Dubai. very friendly staff, There 1st rule is to keep the customer happy. All the restaurant have plenty of variety and there service is excellent. very good for children specially with Wild Wadi next door."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 10,
        "expertise": 0.001507962779065,
        "user_cities_visited": 91,
        "review_days": 0.288608981380065,
        "helpful_class": 0,
        "review_text": "This was the best hotel we stayed in on our trip to the US. Stayed 4 nights and we had everything - great room with balcony overlooking Alcatraz, fridge, kettle, microwave was available on request. The hotel was centrally located in Fishermans Wharf and has a great garden/patio. It has a very friendly and funky feel about it, numerous interesting things e.g. garden games, table tennis, memorabilia, life size wax figures."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 13,
        "expertise": 0.0013923698134220002,
        "user_cities_visited": 25,
        "review_days": 0.163745892661555,
        "helpful_class": 0,
        "review_text": "We spent 3 nights here in September & it was excellent.  The service especially was very good - nothing was too much trouble.  The room was very comfortable.  We ate breakfast in the dining room & the food & service were both extremely good, as were the bar snacks we had one afternoon.  The concierge service was particularly good, & I would definitely recommend this as a good base for a citybreak."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.39047097480832405,
        "helpful_class": 0,
        "review_text": "Brandon did a great job checking us in we were happy with our room. AC worked. Room clean. Staff was pleasant. Short walk to the beach. 3 yr old was happy.  Less $ spent on hotel = more gifts bought for family & friends:)"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 1,
        "expertise": 0.00023644015699600003,
        "user_cities_visited": 8,
        "review_days": 0.571193866374589,
        "helpful_class": 0,
        "review_text": "great place to stay, comfortable, excellent services great Price. Shuttle services is execelent, you can get to anyplace in Seattle by several kind of tranportation. Breakfast is excellent. Quiet place and cozy"
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015726948398240002,
        "user_cities_visited": 25,
        "review_days": 0.014238773274917,
        "helpful_class": 1,
        "review_text": "Took our whole family 10 people five bedrooms (two suites plus one room) had the best time ever!  The staff was so friendly and helpful.  The facility itself is like comfort food.  Location for us was perfect with beautiful views of the bay and a quiet neighborhood venue.  This will be our go to place in San Fransisco going forward.  Not your average high end hotel just really comfortable.  Where else can you order pillows to your exact liking?  I highly recommend this place will please you for sure."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.604052573932092,
        "helpful_class": 0,
        "review_text": "The hotel is very comfortable and service staff very attentive. The location by itself is good, but to get to the popular shopping districts and other sights, vehicles must make a U-turn after approx 1 km down the road, and that can be very frustrating both ways in the ubiquitous traffic jams in Bangkok city."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 24,
        "expertise": 0.004051008023202,
        "user_cities_visited": 20,
        "review_days": 0.021905805038335002,
        "helpful_class": 1,
        "review_text": "This hotel is not far from the airport( 5 min drive). Red Roof is a well known chain, so I was expecting a much nicer place to stay. It is right near Hard Rock Cafe. It seems to be a very poor part of town. There are homeless people roaming around the property, going through trash cans looking for food or anything else that might be useful. I feel bad for them. No security personnel around. I felt it was an unsafe area. I would certainly not bring children to this hotel. Our room was dingy. My bed was not steady. The mattress tilted to one side. I felt that our room was overpriced considering what was offered. The only plus was the microwave and stove.  Internet did not work in the rooms. I would not recommend this hotel and will not return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.43428258488499405,
        "helpful_class": 1,
        "review_text": "Closer to North Beach and Chinatown than the Finantial District, with great views of the bay: Coit Tower, Alcatraz, Piers.  Much quieter than properties closer to Market St.  Service you expect from a downtown highrise hotel catering to the business crowd."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 10,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "Had a couple of issues but the staff were so helpful and sorted everything instantly. really great rooms and facilities. Don't miss the 5pm free beer and wine, it is really worth it. This place is excellent and is highly recommended."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 25,
        "expertise": 0.0035676192577880003,
        "user_cities_visited": 27,
        "review_days": 0.126506024096385,
        "helpful_class": 0,
        "review_text": "This was our first stay here having stayed elsewhere in the area previously. Silver Cloud is now our hotel of choice in Seattle. We love the relatively peaceful location just across the road from Lake Union with its boats and sea planes. There are several restaurants on the lake shore just a short walk away, including Dukes Chowder House and Chandlers. Getting to downtown and tourist attractions is easy using either the streetcar or the hotel's complimentary shuttle that goes to 3 popular locations. Make sure you reserve a seat on the shuttle as it can fill up.Our 2 queen room was an irregular shape but larger than usual with a big desk near the window. The beds were comfortable and the free wi fi was ok. The fireplace would be great in winter. It was convenient having a second sink and a bench area near the coffee maker and fridge. We also appreciated the guest laundry facilities on each floor.The pleasant breakfast area on the 3rd floor has a conservatory feel with large windows and some lake views. There is also an open air terrace area at one side for warmer mornings. There's a good selection of hot and cold items, including one special hot item that changes daily.  For me it was great to have the gluten free hot foods labelled. Guests were a mixture of couples, families and business travelers. There is coffee, tea and fresh fruit available in the breakfast area throughout the day and it's great to have somewhere nice to sit and have a cup of coffee other than your room.While the hotel might not look flashy at first glance, all the above, together with helpful staff, added up to a very comfortable 4 day stay. It may be a little pricey for what you get, but that seems to be Seattle in summer."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 160,
        "expertise": 0.004379746399481001,
        "user_cities_visited": 102,
        "review_days": 0.35980284775465504,
        "helpful_class": 0,
        "review_text": "Unfortunately spent only one night, 10 hours in the hotel.  Check in despite renovations in the lobby swift check in.  Reminds me of John Wick checking into the Continental.  Quickly up to club floor. Rooms very nice size, over size, functional split between sitting area and bed with rotating 360 TV.  Nice touch Evian (small bottle at bedside).  Wifi good speed.  Breakfast for continental superb and in fact would not call it Continental but Full Breakfast, ask for the gentleman working in the mornings to make you a cappuccino just done PERFECT.      Check out easy.  Location nice, didn't see all the rest including the gym but would definitely come back."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 8,
        "expertise": 0.001383478046834,
        "user_cities_visited": 8,
        "review_days": 0.20427163198247503,
        "helpful_class": 1,
        "review_text": "This Resort is Beautiful, I can't wait 2 come back again!! Awesome Resort 4 the family, couples or friends. Staff was Awesome & friendly. This is where you want to stay if you want to be away from the strip. Just 15-20 mins from the strip. Breakfast buffet was very good & they shuttle you back & forth 2 the strip."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 5,
        "expertise": 0.0009930486593840002,
        "user_cities_visited": 12,
        "review_days": 0.374041621029572,
        "helpful_class": 0,
        "review_text": "Just 1 block (walking distance) off the strip!  Located right in the middle of the infamous Las Vegas strip, we really enjoyed our stay at the resort.  We are Holiday Inn Resort Vacations Premier Owners, and found this resort to be in keeping with the quality that we expect from our resort properties!On-site grill, on site convenience store, 5 pools, very helpful front desk & concierge, VERY nice condo units, and right in the middle of Las Vegas Blvd!Great getaway!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 7,
        "review_days": 0.6642935377875131,
        "helpful_class": 0,
        "review_text": "Important note: this hotel is not centrally located! The hotel looks great but sadly couldn't quite deliver.  Staff at checkin seemed inexperienced and whilst they were friendly enough they didnt advise us of the hotel facilities such as sauna and gym on 4th floor.  The wifi was terrible so had to sit in lobby area to connect, which is a first for me, having stayed in lots of hotels previously (including other Avani hotels) .  There was no fan in the bathroom, the iron didnt work and neither did the tv (or wifi of course). Spoke to the manager who was super helpful and upgraded us to one of their best rooms.  Even in that room there were issues, however - the bath didnt drain no matter what I tried and when I turned the knob that should have opened the bath plug, it came off in my hand.  I had to use a knife to prise it open to not put my friend through the misery of standing in my dirty shower water.  I also ordered a very tasty focaccia bread and half way through noticed mould on it. Again, the head chef was extremely apologetic and compensated us with breakfast the next morning.  I will say that the hotel did all they could to apologize and rectify issues, however, I'd rather they didnt happen in the first place. The rooms need some updating and work to improve wifi. Even the minibus into the shopping District wasn't without it faults - front seats were all badly ripped..I just don't think this hotel lives up to the star rating at all, hence is not value for money and I don't recommend. Seems only suitable for conferences NOT leisure!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.10952902519167501,
        "helpful_class": 1,
        "review_text": "We had a good time at the Platinum, the room was big enough at half the price of the strip hotels.  If you are travelling with your family this is the way to go. I gave only 4 stars because of  the bed, not hard enough for my taste and too noisy too. Good Wifi, also pool closes late and the bar has good specials. for a little bit more we choose the strip view, it is worthy."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 31,
        "expertise": 0.0037486879592140004,
        "user_cities_visited": 69,
        "review_days": 0.659912376779846,
        "helpful_class": 0,
        "review_text": "I stayed 5 nights at The Gwen and had a great experience. The staff is extremely well trained like it would be in the best 5 stars hotels. Ramon, the concierge did an outstanding job to help us organize our dinner plans during a busy week due to a large conference. Katie from the Upstairs bar and restaurant was also extremely nice and helpful. The food at Upstairs is very good.Rooms are nice, clean and quiet. The back view on the other building (offices) is not the best so it is worth checking what type of room view you book/get.However I would definitely come back to The Gwen!"
    },
    {
        "user_review_posted": 175,
        "user_total_helpful_votes": 359,
        "expertise": 0.009849151179836,
        "user_cities_visited": 242,
        "review_days": 0.21905805038335102,
        "helpful_class": 1,
        "review_text": "The rooms are BIG and divided into living room and bedroom with door. Great for couples. Bathrooms are awesome with the very cool water-jet toilet. Kitchenette has everything you need for snacks/drinks/light cooking. The room has a washer/dryer and the internet is shockingly good. The downstairs restaurant offers good food and room service. The hotel staff is friendly, helpful and informative. Short walk to BTS and lots of great restaurants within 5-10 minute walk. Brocolli Revolution, on the corner, is awesome. We've already booked a return trip. If you're working then you're just 500 meters from The Hive Coworking and a bunch of great coffee shops just behind the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.48138006571741504,
        "helpful_class": 0,
        "review_text": "this was a horrible hotel experience, when we got to our room, there was garbage on the floor, and there was garbage on the floor in the hallway, I watched one of their maintenance guys walk right by it and not pick it up, it was there half the day! when i told the bell person about the garbage in the room, she laughed at me like i was trying to get something free, i told her i was just letting her know, and she said: \"fine, i'll let someone know.\" obviously this place does not care about customers, stay somewhere else!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 11,
        "expertise": 0.002700395477273,
        "user_cities_visited": 12,
        "review_days": 0.6308871851040521,
        "helpful_class": 0,
        "review_text": "Across the street from beautiful Kuhio Beach. Adjacent to two ABC stores, a Starbucks and a small upscale sandwich shop. Just outside the hotel you have beautiful views of Diamond head. Also the location of Lulu's restaurant and bar which has a great atmosphere and service.Waitstaff Jill, Drew, Lindsay were great."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 3,
        "expertise": 0.000929997950851,
        "user_cities_visited": 7,
        "review_days": 0.30722891566265004,
        "helpful_class": 0,
        "review_text": "The staff were very helpful, pleasant and welcoming. Food excellent. Comfortable beds. Safe in the room. Highly recommend this hotel. Close to Metro station. Clean and tidy. 24 hour conviences in reception. Coffee and tea facilities in the room."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9014238773274911,
        "helpful_class": 0,
        "review_text": "Let me preface this by saying ice started at The Darcy many times while it was a Hilton when I was consulting in DC a couple of years ago. So, I was excited to stay there on a recent trip back. I'll never go again.We stayed one night, booked and prepaid via Hotwire. The room was fine, but was showing the couple of years of wear and tear and a general lack of care. There was a paint chip about the size of my first of the back of the bathroom door missing, mold in the tub (we were put in an accessible room for some reason), and the minibar fridge had been unplugged and was smelly and moldy when I opened it to tuck a water bottle in there. But none of that was a huge deal.At check-in, there was a temporary charge of $100 placed on my card at for incidentals, as expected. The next day, they charged an additional $119. I called to find out what the issue was and the desk agent who answered said she didn't know what the charge was or why but that she thought it would be returned to my card. I asked to speak to a manager for a more define response and she put me on hold for about 3 minutes after which the line started ringing, rang for another two minutes and then gave me a message that the mailbox was full and hung up. I called back and continued to get the same \"mailbox is full\" message with no one answering. On the SIXTH CALL, the same front desk agent answered again, said she couldn't find her manager, had to ask me for all the details all over again. I was understandably frustrated at this point at the lack of concern, action, and any resemblance of an apology for the disconnection, the inconvenience OR the unauthorized charge Then I was told she'd have the manager call me back when he could. I explained that I expected a fairly speedy call back. Her response was to say she couldn't do anything about that because she couldn't find him and he was pretty busy, so he'd call me back at his convenience and hung up on me. I'm now awaiting his callback.I'm sad one of my favorite former hotels has come to this. I'd suggest you look elsewhere or at least watch your credit card statements"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 23,
        "expertise": 0.0021229173562830003,
        "user_cities_visited": 27,
        "review_days": 0.28915662650602403,
        "helpful_class": 0,
        "review_text": "Its located near platinum & paladium mall. Good location for shopping. king Palace is 20/30 minutes from hotel. Breakfast was quite good. Rooms are decent, clean. Can't say its a awsome extraordinary but sufficient amenities to stay for couple of days. We stayed on 6th june. If you want to enjoy the city & want just a decent stay its a hotel you are looking at."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "Only an overnight stop but we would go back to this hotel. Place, people and location really nice. We will use this hotel again, mainlybecause the staff are so helpful in every part of the hotel. Well Done Millennium People!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.517524644030668,
        "helpful_class": 0,
        "review_text": "Our family enjoyed their stay at Silverton and are looking forward to another returning to Silverton again soon. They were impressed with the room and the wonderful service.your staff provided.  We plan to to tell others about our stay.Thanks,Rita Batt"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 101,
        "expertise": 0.008062083931001001,
        "user_cities_visited": 69,
        "review_days": 0.123220153340635,
        "helpful_class": 1,
        "review_text": "Given the gluttony of rooms in Las Vegas, there are better choices.I stayed at this Baymont after getting bumped from a flight. I chose it because there was an airport shuttle.Well, kinda: The shuttle only runs from 8:00 am. to 8:00 pm. In other words, there is a good chance the shuttle to the airport is going to be useless to you, as it was for me when I needed to return to the airport. The front desk clerk made this very clear to me. One good thing: He provided me with a toothbrush and toothpaste free of charge. That was nice.The hotel corridors were rather shabby: Misaligned carpet that wasn't very clean. The room itself was clean but very basic, and was run down. My room had a clock radio that seemed to be possessed, because it wouldn't stop emitting noises until I unplugged it. Wi-Fi wasn't very good either: kept getting kicked off.I can't comment on the breakfast because I had to leave for the airport before it was served, which is another downside if you have an early flight.One other annoying thing is that when I made the reservation on the phone, the operator transferred me to their sales department, trying to sell me a vacation package.Overall, for $65, you can do better."
    },
    {
        "user_review_posted": 210,
        "user_total_helpful_votes": 30,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 69,
        "review_days": 0.968236582694414,
        "helpful_class": 1,
        "review_text": "Even though the property was very busy with conferences & events, the rooms were quiet and the location can't be beat. Short walk from the National Mall, sights to see and restaurants. Only drawback was very slow service in the bar area. All in all, I'd definitely stay here again."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 7,
        "expertise": 0.00046566688547400005,
        "user_cities_visited": 6,
        "review_days": 0.33734939759036103,
        "helpful_class": 0,
        "review_text": "This is an old building but outside exterior looks great. Especially when lights all on at night. Room has quite a few cracks. The closet is not as nice. Over all room and bathroom are cleaned. Hall way has some kind of smell. Hotel is located at center of S Michigan Ave. A walk distance to Millennium Park, Crown Fountain, Buckingham Fountain, South Lake Shore, down town at State St. A nice dinner room for meals."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 13,
        "review_days": 0.349945235487404,
        "helpful_class": 0,
        "review_text": "Pros-location was close to union square13$cab ride to fisherman so wharfStaff was very friendly and helpfulCoffee always available and cookies tooBed was comfy and linens goodVery cleanWe usually stay in bed and breakfast so I compar to others that I've stayed inWine in afternoon with appsCons-Breakfast was just okBetter than holiday inn type but was buffet styleFood was coldMost B and B you r served individually and food is hotNoiseyLots of street noise sirens and trucksNo air so stay somewhere else in warmer weather"
    },
    {
        "user_review_posted": 251,
        "user_total_helpful_votes": 114,
        "expertise": 0.0020946776724060003,
        "user_cities_visited": 260,
        "review_days": 0.33351588170865204,
        "helpful_class": 0,
        "review_text": "Stayed here for 4 nights in August.Location is hit and miss, its convenient, being 2 blocks from Powell with the cable car stop and shops etc, but one block in the wrong direction you are in the middle of all the homeless, druggies, and drunksThe hotel lobby is large with a nice looking bar and restaurant and friendly staff. However once you are in the room its dated, as with SO MANY hotels in America there is some obsession with this brown/yellow colour decor and dated bathrooms. the room was a lovely size with a comfy bed and huge LCD TV, but damn! the dated decor...sooooo old looking.The thing that really grated us was despite being a 4/5 star hotel in the middle of a major North American city, they dont do room service. Nope...nothing....not even a drink, you have to get up, out the room and go to the bar if you want a drink. And the restaurant in the hotel doesn't do desserts....yup, you read that correctly, starters, snacks, mains but no desserts.....ever so odd for quite a major hotel chain.Would I stay here again? Probably not as the location was a bit dodgy ."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 113,
        "expertise": 0.006747213946816001,
        "user_cities_visited": 65,
        "review_days": 0.6883899233296821,
        "helpful_class": 0,
        "review_text": "Average hotel- looks better in pics than in reality- Lobby is nice, but our room seemed out of sync with the hotel lobby and with the pics of more spruced up rooms- Front desk wasn't as helpful as other places we visited. 49$ per night valet parking. Coffee place adjacent  to the hotel - serving Illy  coffee was very convenient. Hotel is about a 20 minutes walk to the Lincoln Memorial, and shorter walk to the bridge to Georgetown. I would look for a different hotel next time in the area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.960569550930996,
        "helpful_class": 0,
        "review_text": "This is a very nice property with terrific customer service.  Very responsive and attentive.  Internet connection is a problem, to the point that the actually had a workaround printed and posted in the guest room.  Great hotel in every other aspect including one of the best M clubs and top 5 all time hotel gym."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.9299014238773271,
        "helpful_class": 0,
        "review_text": "It is an excellent hotel in a perfect position for visiting the Fishermans Wharf area .  Could not improve on it.All staff attentive and happy to helpPreviously visited this hotel 14 years ago when it was under different Brand / Owner. What a fantastic change for the better."
    },
    {
        "user_review_posted": 51,
        "user_total_helpful_votes": 16,
        "expertise": 0.0014127685720650002,
        "user_cities_visited": 30,
        "review_days": 0.519715224534501,
        "helpful_class": 1,
        "review_text": "Spent 3 days at the hotel for a board meeting. I was underwhelmed. Service was good, but the whole visit went down from there. First of all the food, at breakfast, lunch, dinner and room service was, at best, mediocre. Also, unacceptably, expensive. One of my board member colleagues used the phrase, \" rip off \". In three days of in-hotel dining I never had what I could describe as an excellent meal. The lobby was small, cramped and noisy. My room was average size but not \" special \". All and all I would rate it only \"fair\" and VERY over-priced. I wouldn't stay there again and couldn't recommend it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.7168674698795181,
        "helpful_class": 0,
        "review_text": "This hotel was amazing, the room was so large and a lot of space.The food was great and the staff was so friendly.I would recommend this hotel to anyone, very luxurious indeed!Meets the criteria for a 5 star hotel."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 32,
        "expertise": 0.002174322228063,
        "user_cities_visited": 36,
        "review_days": 0.765060240963855,
        "helpful_class": 1,
        "review_text": "I really wanted to like this hotel. We stayed here for our 25th wedding anniversary which I mentioned upon booking. We paid for an oceanfront room, but, as Platinum Members and the occasion for which we were staying, I was expecting to be placed on a higher floor. A few minutes after we checked in, a gentleman came to our door with chocolate covered strawberries and told us it was part of \"our package.\" I laughed. We had no package; it was obviously a thoughtful gift for our anniversary. The rooms are quite spacious and have 50\"(?) tvs. There is a small refrigerator and charging stations built into the bedside clocks. Also, there are reading lights attached to the headboards. The bathrooms are quite small and I banged into the toilet and tub on numerous occasions. There is only one concierge that I would recommend: Amanda. She is the only one who could answer every one of our questions and offer other suggestions to add to our itineray. I think I spoke with 5 or 6 other concierges during our stay. I had asked one of the young male concierges if we could get directions to somewhere in town. His answer was, \"don't you have a smart phone?\" Not the kind of response I would expect from a Marriott employee, especially one who works at an expensive hotel. As another reviewer said, the $37+/day resort fee is really steep. If you are going to charge this, then start by making sure your fitness center is clean (it was not) and there are services poolside (there was not). The breakfast buffet was excellent, but at $34.95/person it's expensive. We would not have eaten breakfast there had it not been included as part of our Platinum status."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 26,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 10,
        "review_days": 0.730558598028477,
        "helpful_class": 1,
        "review_text": "We had a great time at the JW Marriott Resort Las Vegas 8/23-26.  We were looking for Vegas amenities, but off the strip.  The hotel is in the Summerlin community near TPC Las Vegas. We had quick check-in, and had to drive to the Palm Tower (one of two buildings) where you get complimentary valet parking. Our room was spacious with a huge bathroom. Construction was  underway on our floor. (9am-5pm) but it never bothered us.  Rooms were up to JW Marriott's standards.The first night we had a nice meal  outdoors at Hawthorne Grille with Camille as our server. We tried the mojito fries, which I highly recommend.  Food service at the pool was good, and they served our chips and guacamole in a heavy duty non-breakable bowl instead of flimsy plastic take-out trays like at other resort pools - a nice touch.  I was surprised how there is not more water available everywhere since it was 100 degrees each day.  Management suggestion: provide multiple water stations - if not waiters distributing water pitchers and cups - all over the pool and inside. I've had that at other desert resorts and it's nice touch, if not a safety issue.Our other dinners were on the Strip, which is a $25 Uber ride away.  Carbone (Aria) and Mesa Grill (Caesars) are worth the expense.There is a $25 resort fee, which included a great spa, which was also being updated. The machines were new and the aerobics studio was huge.  The TV service had not been hooked up to each treadmill/stair mater yet.  There is a small outdoor pool and spa, and the co-ed steam room and saunas are on the pool deck. There is also  a Waste Tub outside (I had to google that - it's a massage while submerged in hot water).  The men's locker room also has steam, sauna, treatment rooms, etc.The Sports Book is new and has stunning video walls. Unfortunately all my bets on the Travers Stakes were stinkers.  The sports book and Bingo room are non-smoking.All-in-all, I would highly recommend this for folks who want a more resort-like experience. Vegas service without the Strip noise and crowds."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 22,
        "expertise": 0.0017634840715380002,
        "user_cities_visited": 30,
        "review_days": 0.5394304490690031,
        "helpful_class": 0,
        "review_text": "Zelos is one of the better hotels I've stayed at, and I travel a lot. It has a great boutique feel, lovely modern but slightly funky decor, is clean, quiet and friendly. I have no complaints or critiques and will definitely return."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 8,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 71,
        "review_days": 0.069550930996714,
        "helpful_class": 3,
        "review_text": "You cannot go wrong with this property! The service is top notch, the restaurant is delicious and will cater to ANY preferences ( i am GF and they made my life so easy when it came to dining!) and the Club Level is a MUST! You never have to think about food it is all there for you from 6am - 11pm."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 9,
        "expertise": 0.0026205450733750003,
        "user_cities_visited": 9,
        "review_days": 0.5043811610076671,
        "helpful_class": 1,
        "review_text": "We absolutely loved this hotel. It is even more beautiful than the pictures and the service is exemplary. It is truly an oasis in Bangkok. The sunset over the river from the pool area is a must see. The staff was amazing, helpful and incredibly honest when it came to assisting with taxi approximations etc. We have already recommended this hotel to several friends traveling to Bangkok in the near future."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.152245345016429,
        "helpful_class": 2,
        "review_text": "they were remodeling lots of noise like the ceiling was caving in not even continental breakfast was ok bagels were terrible the only fruit was 4 old oranges no cream cheese for breakfast they did not know what cream cheese was no chairs in the room and there was additional charges at check out which i was informed initially should not have been there very dissapointed"
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 5,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 4,
        "review_days": 0.676341730558598,
        "helpful_class": 0,
        "review_text": "This hotel is located in downtown Las Vegas, 2km from the Fremont Street Experience, which makes it a bit noisy. Something not so favorable for adults or seniors, but for young people.The hotel staff, food and service are excellent according to the price. The rooms and bathrooms are small but very tasteful."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 8,
        "review_days": 0.5366922234392111,
        "helpful_class": 0,
        "review_text": "I had a good stay at the Capitol Skyline Hotel, it was clean and comfortable. However, the hotel could use some brightening up, the lobby and rooms are dark.The pool parties were really fun, good vibes and good music."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.132530120481927,
        "helpful_class": 0,
        "review_text": "We always stay at the Pagoda Hotel in Honolulu whenever we are away from home. We love the renovations in the lobby area. Our room was well prepared for our weekend stay and we are very very pleased..."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 19,
        "expertise": 0.0010722662162580001,
        "user_cities_visited": 21,
        "review_days": 0.190032858707557,
        "helpful_class": 0,
        "review_text": "We booked the 2 room apartment, so was perfect for us, spacious. Breakfast was ok. Good massage outlet just outside the hotel. Very near to BTS but big flights of stairs to walk up unless you go up thru Asia Hotel."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 27,
        "review_days": 0.039978094194961004,
        "helpful_class": 0,
        "review_text": "I specifically opened a trip advisor.com account to write this review, in fact, I didn't bother waiting until my stay ended to write this.  I am a Marriott Platinum, but I wanted a little variety, so this year, I decided to stay with Starwood Hotels this year.  What an awful mistake.  Park Central did not do anything to improve that impression at all.  First, for the amount of money they want for this \"high-end\" hotel, you would think you would have at least a nice room--maybe even a view.  Wrong.  I have a room that feels like a closet.  The ceiling is literally at the height of the door.  The bathroom is so cramped I feel like I have to step over the toilet to get to the tub/shower combination.  The desk space for work is cramped, even more so with the coffee maker and the various hotel guides on it.  I have a beautiful view of the alley and the people in the next building who can clearly see me thanks to the wonderful \"floor to ceiling\" windows. The employees were indifferent, which I don't really care, but for a hotel that wants to \"exceed your expectations\", it didn't.  The hotel itself is definitely showing its age-- scuff marks on the door frames, worn out rugs, open doors with views into the hotel laundry, and cramped hallways-- it doesn't leave the greatest impression on guests."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
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        "review_days": 0.039978094194961004,
        "helpful_class": 1,
        "review_text": "The Hilton is located in a convenient location for business meetings and for folks needing a night layover. After that, I have nothing particularly positive to say. Although the rooms are satisfactory and the board rooms are well appointed, the hotel is completely isolated from the rest of civilization. True, there is a train that runs from the hotel directly to downtown Chicago, but this is over a 45 minute crowded ride. As Hilton has it's patrons in an isolated area with little competition, it seems that they have absolutely no problem using the supply and demand principle. That's to say that much is overpriced. A perfect example was the small shop in the lobby where my girlfriend paid $7 for a once ounce travel sized hairspray.  My biggest complaint is the gym where the daily rate to use facilities was $20 plus tax...and that's per person. So...if my girlfriend and I go to the gym for three days, that's $120? Are they kidding? So much for the hotel being an advocate for good health."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 14,
        "expertise": 0.002844820555627,
        "user_cities_visited": 13,
        "review_days": 0.462212486308871,
        "helpful_class": 0,
        "review_text": "Excellent location, clean updated rooms.However the desk staff was not helpful & when I called from airport as to which metro stop was closest they gave me incorrect metro by 3-4 stops.  There is a bar & restaurant on site but food shuts down early so you will have to metro elsewhere or order in. Nothing but McDonalds near by."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 258,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "This little gem has wonderful views across Ala Wai up to the hills and is so worth the short extra walk that takes you a couple of blocks north of the frantic 'strip' along Waikiki beach. It's an older building but has been largely renovated so everything pretty much works OK. There is coffee and flavored water available all day in the lobby, with quite a decent breakfast on offer too - this is usually included in the room rate.The rooms have a small kitchenette; very convenient for snacks and cold drinks while sitting out on the lanai enjoying the view. The beds are extremely comfortable, the wifi is fast and reliable, there is a laptop sized safe, and plenty of drawers in a dresser but there isn't much hanging space in the small closet - I never find this a problem since all you need in Waikiki is shorts and tee shirts.I visit Hawaii a couple of time a year and always enjoy my stay at the Coconut."
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 116,
        "expertise": 0.012132464055956001,
        "user_cities_visited": 493,
        "review_days": 0.07557502738225601,
        "helpful_class": 0,
        "review_text": "The W's location is perfect, providing a short walk to the Navy Pier and the Chicago Children's Museum. You're also only a few blocks from Michigan Avenue and all the shopping. As good as the location is, the service and attention to detail from the staff is even better.  As a family with smaller children, we didn't have to worry about a thing from the point of initial valet to check out. Our room was stylish and functional with a great view of the city. The younger me, sans kids, would have gravitated to the bar/restaurant/lobby area, which is what you would expect from the W line: upscale fare, trendy music and more of an international crowd - cool.I've stayed at many properties In the Chicago metro area, and this property is now at the top of my list."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 48,
        "review_days": 0.31599123767798404,
        "helpful_class": 0,
        "review_text": "The location close to station, convenient to get local food, gorgeous view of bkk at rooftop. One suggestion for staff at rooftop , need more regulations on mainland Chinese tourists , they are quite rude and irresponsible during the uses of pool facility. The big group of rude Chinese tourists speaking loud and performed selfishly such as jumping into pool ,  swimming without paying attentions to others do reduce the impression of this hotel.I hope the staffs can regulate and keep an eyes on the safety of guests"
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 17,
        "expertise": 0.0036411784177420004,
        "user_cities_visited": 30,
        "review_days": 0.28039430449069,
        "helpful_class": 0,
        "review_text": "It was a family Trip in last week of May 2015 .The rooms allotted were bad .We found hair strands in bathroom and got the room changed .The other room allocated also had faulty door lock .The hotel compensated this trouble by waiving off one night charge later .But the experience was affected nevertheless .Costly parking .The best part of it is Capital building is just 2 blocks away .Rest is standard as per all Hyatt Properties"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 10,
        "review_days": 0.561336254107338,
        "helpful_class": 1,
        "review_text": "What can I say. Everything is just perfect about okura. The staffs, customer service , Food , happy hour , pool. Everything is excellent. I really enjoyed staying at okura. I would recommend okura to everyone. We were  taken care of during our stay. The rooms and amazing including the bathroom.Thy provide you with every amenity and go the extra mile.  Train station very close."
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 30,
        "expertise": 0.002165397771157,
        "user_cities_visited": 59,
        "review_days": 0.6144578313253011,
        "helpful_class": 0,
        "review_text": "One of the best hotels I've stayed in Bangkok! Very clean and staff are super friendly and helpful! The pool is amazing with a bar and lots of seating space! Really relaxing! The gym is also great and well equipped including a studio, though air conditioning could be better there! The room itself is really comfortable and clean and spacious! We really enjoyed our stay! As we were leaving, the staff sorted us out with a cab to the airport for a good price and also loaded are baggage! Thank you very much! Would definitely go again!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 10,
        "expertise": 0.0043032108573320006,
        "user_cities_visited": 8,
        "review_days": 0.181270536692223,
        "helpful_class": 0,
        "review_text": "Staff at the front office mixed up my reservation (which was supposed to include breakfast four 4 guests) and refused to accommodate two additional guests. I had to bring forward a screen shot from Hilton Reservations to prove to them it's what I booked. Their response (after they found out they were wrong) was \"Oh well it's something Hilton needs to fix.\" Additionally, VALET IS TERRIBLE. It was a weekend, and I understand the hotel might be busy - but on Friday and Saturday evening it took over 45 minutes to park my car. When I'm paying $52 per night to park, I expect some quality staff service. The front drive was full and the valet guy told me to wait in the street until there was a spot. What the heck am I paying for then? This hotel is just a hot mess and needs a refresh of its staff and the guest rooms. They're still the Wyndham interior (when this was Parc 55 Wyndham) and they look cheap. Carpet in the hallway is stained and has a pretty bad odor. Save your time and stay at the Hilton across the street or the Marriott Marquis down the way."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 62,
        "review_days": 0.973165388828039,
        "helpful_class": 0,
        "review_text": "This hostel experience was just average. The receptionists are nice and helpful but beware, there are no lifts in this hostel. If you have suitcases, it will be a struggle to climb up the stairs to the Reception; followed by more steep stairs to the dormitory room.  The room is small and is not well ventilated. We decided to change and paid more for a private room in the annex just down the road rather than the main hostel. Breakfast was nothing to rave about. The washing-up of the utensils seem unhygienic and the Italian 'chef' was unhappy with me when I wasn't aware that we had to first rinse the used utensil in the first basin, then dipped it in another basin to wash it and finally onto a third clean water basin. After these dipping, the utensil still seem oily and not thoroughly washed.  Glad that I only had breakfast once during my 5 day stay there."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.606243154435925,
        "helpful_class": 0,
        "review_text": "The hotel was in a great location/neighborhood. The hotel staff were excellent. And the hotel offered everything I was looking for: dining, fitness center, pool, clean/comfy rooms, and shuttle service. Would definitely stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.644030668127053,
        "helpful_class": 0,
        "review_text": "I would not stay at this hotel a second time. The carpets and window sill were filthy. The mattress needs to be thrown out. I sat on the bed and sunk all the way in. The coffee pot was non-functional and the bath tub wouldn't drain properly. In the second bedroom the shower head leaked non-stop."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.439759036144578,
        "helpful_class": 0,
        "review_text": "My wife, brother and sister in law and I, stayed in one of the double queen rooms on the top floor (seventh floor) with a view of the city. I highly recommend getting a room on one of the upper floors that face the city because of the great view. We were able to see both the Washington Monument and Capitol building from our room. All of the front desk staff were very helpful and kind, especially Jeff. He really helped us out when we got there and since this was our first trip to the area, he gave us a lot of great tips. The room was very clean and newly renovated, it seemed. The hotel is in a great location. It is about a 1 mile walk to get to the center of everything (the Smithsonians, National Mall, etc.). Wear a couple of layers if you plan on walking outside much. It was cold when we traveled. We had a great time and will be booking with this hotel again in the future."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 19,
        "expertise": 0.00357938872338,
        "user_cities_visited": 16,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "Very nice and quiet rooms. Lot of space and very clean. No free breakfast and no pool. Top location. Good service in general. Pretty slow standard internet speed for a 2016 standard and a hotel of this level. Parking too expensive. Would consider the hotel again, but there are many fine hotels in DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "Front office doing a very good jobs. Fast check in on arrived day. Especially Ms.Pauly, Ms.Beer and Ms.Kwan, doing excellent check in. Keep up the good jobs.Housekeeping also good jobs too, keep my room clean . Credit to all the staff here. I will check in again in near future again. Good location and near to BTS station."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.623767798466593,
        "helpful_class": 0,
        "review_text": "I highly recommend this outstanding hotel. We received exceptional service, especially from Hector Matute.  I had broken my wrist and was not able to do much.  Mr. Matute went out of his way to make sure I had everything I needed and I didn\u2019t have to lift a finger.  He certainly made our stay by being so attentive and caring. We will be sure to stay here again and recommend this hotel to all our family and friends.  Thank you for having such a valuable employee like Hector Matute.5 STARS\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.569550930996714,
        "helpful_class": 0,
        "review_text": "Great hotel and location. This was recommended by our wedding planner and its so quaint and centrally located near Union Square and financial district. Staff were friendly and professional. Gaspar Restaurant is a hip place with a great bar. There are also tons of places around the hotel for food and drinks."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 68,
        "expertise": 0.0029464530181730004,
        "user_cities_visited": 307,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "The first time I heard about the Sukhothai Hotel was back in the nineties. It was described in the HIP Hotels book series. The chapter on the hotel left such an impression on me that 20 years later, when in Bangkok, I wanted to experience this hotel. According to the book, Sukhothai was the first kingdom in Siam and means DAWN OF BLISS.The hotel captures the essence of this period. After 25 years since opening the Sukhothai Hotel is an enduring classic that does not come and go like many of the new, top, flashy hotels in this city. Its gardens and low buildings are in sharp contrast with the skyscraper hotels of today. It is an oasis of peace and tranquility in the middle of Bangkok.In 2015 we stayed for 4 weeks and were thoroughly pleased.We just returned from a 7 week stay there. Originally, it was 4 weeks, a week in Siem Reap, and then another 2 weeks. Due to a medical emergency we had to cancel the week in Siem Reap which we normally visit annually. When the chamber maid saw what had happened to me she said that she was so happy we were going to remain at \u201cher hotel\u201d, instead of trying to travel, so she would know that I was being well cared for. The comment was heart warming and she meant it. There is a sense of ownership that is widely reflected in the entire staff - warmly hospitable and with an attention to your personal preferences. Also, many pleasant little surprises. Shortly before we left, we found 2 big elephants made of folded towels sitting on our bed decorated with orchids\u2026 thank you for all these details.Breakfast was something to look forward to every day. The restaurant is tastefully furnished and decorated, simple elegance, some relaxing music - a quiet, peaceful way in which to start the day. Friendly greetings and conversations with staff members, all happy to provide everything the restaurant has to offer. After a short time we did not have to ask for our regular favorites\u2026 for me, a plate with fresh pomelo slices was done specially every morning. The rhubarb compote with bitter orange pieces was a recommendation of the chef and extraordinary \u2013 delicious by itself or with my morning bircher muesli! The breads and pastries are all excellent and authentic \u2013 our favorite is the caramel rolls. Usually we eased into our day with more than an hour for breakfast.Chocolate buffet is something to be experienced - a chocolate lover\u2019s dream.Sunday brunch is a spectacular feast. The menu has some constant delicacies, but is always changing and always delicious. The dessert room is a pastry lover\u2019s paradise, always new custards, pastries, and cakes, and always an excellent chocolate souffl\u00e9, and the Pavlova - a signature dish not to be missed!After spending 2 long stays at the Sukhothai we got to experience a lot of facets and details of the hotel, in all ways professional and enjoyable. What makes this place exceptional is that everybody from top to bottom takes pride in providing you service professionally but personally - not according to script, but in a natural, friendly, gracious manner making you always feel at ease and special. A very special heartfelt thank you to Guest Service Manager Tippawan Yewrakngam, Tippie, for her many kindnesses, and making many of our problems become small ones.We will return..."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 3,
        "review_days": 0.7009857612267251,
        "helpful_class": 0,
        "review_text": "Where to begin? I stayed with my family for 4 nights. This was our 1st visit to San Fran. While apprehensive about the homeless situation (and yes, it's as bad as reported in the news), Hotel Nikko somehow managed to make our stay so wonderful that we were not upset about the social issues facing the City!The Hotel is renovated, though still a little dated in some areas. however the Staff are simply wonderful!! From the doormen, to the bellhop, to the front desk, security and especially the concierge!!!The pool and health club are really good and off peak hours you can expect to enjoy the pool with only a few other people, yet it's kept very well stocked for towels and has a great view of the surrounding skyline!The rooms are very well decorated and comfortable for a family of 4. The lifts are very quick, so little time is wasted!It's in a great location, we found it very convenient for visiting Muir woods, Fisherman's Warf, and then taking the BART to San Jose & Stanford University!There's no question, if we every visit San Fran again, we would definitely stay at Hotel Nikko! In fact, wherever we travel going forward, I'm going to look for a Hotel Nikko affiliated accommodation!!Keep up the Great Work Hotel Nikko!!"
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 37,
        "expertise": 0.002135054617676,
        "user_cities_visited": 106,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "Stayed for a 3 night quick vacation in a 1 bedroom. This time we took advantage of the free shuttle to Walmart for groceries. Very convenient. Rooms are beautiful as always. I was disappointed to find the bar at both pools closed for the entire length of our stay. I also feel that the upper pool should be reserved for adults only. Love this location. So close to everything. Had a great time at the cheese and wine social."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 6,
        "review_days": 0.17579408543263902,
        "helpful_class": 0,
        "review_text": "Spacious   well  appointed   clean   rooms.   Friendly, helpful  staff proficient  in  English.  They  upgraded  us   to  a  suite  at  no  extra  charge. Convenient  location  on  a  main  street  that  is  only a 10 minute  taxi  ride  from  Burj  Khalifa  and  Dubai  mall.   Breakfast Buffet   lacking in  taste and  variety  expected  by an  American traveler -  take  a  pass  on  it .  Italian   restaurant   fantastic  home style   meals. Eclectic rooftop  bar/restaurant   with  breathtaking magnificent views  of  downtown  Dubai  .  Gym  very modern/ well  equipped.  Lobby  / main  floor  common area  a   bit   space limited/tight.   Elevators   pretty  cozy   also.  Otherwise  this  is   a quality  Sheraton establishment with   many  value  added  features  that  make it  worth  the  reasonable price"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.09090909090909001,
        "helpful_class": 1,
        "review_text": "It was our first anniversary trip - we stayed at Hotel Monaco for 3 nights. When we were checking in, we mentioned to one of the staff that we were here for our first wedding anniversary, and few minutes after entering our room somebody came to our room with a half bottle of champagne, some chocolate, and bath salt! Such a nice gesture.Every morning and evening when we were stepping out of the hotel, all of the staffs were very friendly. The concierge even took out a map and showed us various places to go in Seattle.Our room had deep soaking tub and it was wonderful. One odd thing was the placement of the TV, it wasn't directly in front of the bed so you had to kind of squint, and the size was kind of small considering how far we were from the TV.They had free wine tasting everyday from 6 to 7 PM.We'll definitely visit again the next time we're in town!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 18,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "Stayed with several friends in the Dream 1 building. Have been many times since its opening with friends and family, and as always had a pleasant stay with attentive staff at a great price for the stay. Breakfast was excellentLocation of hotel is excellent, and gets better every year with Soi 15 expanding what's available. George's the best tailor, Hooters for some great Happy Hour ribs/wings and a small walk or BTS ride to the best shopping around BKK."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 18,
        "expertise": 0.006131681404769,
        "user_cities_visited": 11,
        "review_days": 0.29353778751369103,
        "helpful_class": 1,
        "review_text": "Stayed here for 3 days prior to cruise.  We were offered an upgrade to ocean front and concierge level upon check in for $70 more and we took it.  Yes it was ocean front but the balcony was sooo small we never went out on it.  However, we did take advantage of the free breakfast and cocktails offered.  Nicely laid out with a large quiet deck ocean front and great place to start the day if you do not prefer the sand.  The room was small but clean.  The entire hotel staff were friendly and helpful.  Then pool area was a great place to hang out with plenty of dining options.  The beach area may be considered Waikiki but it was well north and away from the crowds, however it was much smaller that the main beach.  We were not looking for a luxury stay and this hotel while certaintly not luxury, was perfect for our needs."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 3,
        "review_days": 0.497261774370208,
        "helpful_class": 0,
        "review_text": "I liked this hotel, I just didn't love it.  Staff was polite and helpful.  My biggest complaint was our room.  I paid a significant increase to have a \"one bedroom suite\" as my wife and I were traveling with our teenage son.  We we got to our room I was unimpressed.  The \"bedroom\" was a bed pushed into a corner with an entertainment center separating it from the rest of the room.  No door, no quiet, no privacy.  I could of saved some money and just got a standard room and had the same experience.  For nearly $700 for two nights, I expected more."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 3,
        "expertise": 0.000213321563867,
        "user_cities_visited": 15,
        "review_days": 0.5230010952902521,
        "helpful_class": 0,
        "review_text": "We had a staycation here for a birthday celebration. I booked a facial with Daniela and would highly recommend her!  I needed a facial to work through some problem areas and she was more than accommodating and you can tell she is very knowledgeable and truly cares for her clients. I would love to come back for another facial with her. Thank you!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 21,
        "expertise": 0.00103520053756,
        "user_cities_visited": 24,
        "review_days": 0.705366922234392,
        "helpful_class": 0,
        "review_text": "We stayed here because it looked nice, didn\u2019t have a resort fee (when we booked, it does now) and it had a free breakfast. Having stayed at the Hyatt Regency in Waikiki a few years ago, this Hyatt wasn\u2019t as good. The room was nice and seemed recently refurbished, but a few things were not good. We arrived at 1pm to check in, we knew our room wouldn\u2019t be ready until 3pm which was fine. We went exploring for a few hours on the promise of getting a call and email when the room was ready, none of this happened so we went back to the hotel at 3pm. They then said our room won\u2019t be ready until 7pm! We were given another room to wait in whilst our was ready which was inconvenient. The next day we went for our breakfast and it was chaos! There is not enough seating, not enough food for a full hotel and the quality of food was terrible and cold, and the restaurant was dirty. We didn\u2019t eat there again which was a waste given it was a \u2018free breakfast\u2019 and we had to go elsewhere for the week. I don\u2019t enjoy standing up to eat either. Then we went for drinks in the bar and the bartender was ignorant and preferred to talk to one group of customers before serving anyone else, he was also the chef, so if someone orders food you can\u2019t get a drink as nobody else steps in to serve. We also had a dog barking in the next room keeping us awake. Overall the hotel was ok and not far from the beach, but if you are looking for a relaxing/quiet time then this is not the place, it\u2019s good for young families but I wouldn\u2019t come back."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 8,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 8,
        "review_days": 0.676341730558598,
        "helpful_class": 2,
        "review_text": "Security walked into my room after only knocking once thankfully my husband was able to block them entry but I was completely exposed and he didn\u2019t even give a reason for being at my room just said he got the wrong room!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.21412924424972601,
        "helpful_class": 2,
        "review_text": "The Waldorf is an amazing hotel.  The rooms are very large and well appointed.  The courtesy car was another great perk.  Believe it is the best high-end property in Chicago. We will for sure be returning for our travels to Chicago!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 30,
        "expertise": 0.005283999656723001,
        "user_cities_visited": 21,
        "review_days": 0.374589266155531,
        "helpful_class": 0,
        "review_text": "Great staff and very clean hotel. Location is also great. Also microwave in the room who's is great to have and coffee maker. Stayed there for 8 nights. Booking a hilton brand is a Guaranteed clean, and super comfortable beds."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.21029572836801702,
        "helpful_class": 1,
        "review_text": "Hotel is very close to every thing in Waikiki area.  The staff was very friendly and helpful. I was surprised that they provide free breakfast. It is more than continental breakfast, more like full fare with both Asian and western breakfast buffet food.The room is rather small but it is clean and for the price in Waikiki, this hotel is hard to beat. I am especially impressed by how friendly everyone of the staff is.  They are very welcoming and happy to see you stay at their hotel.Room is somewhat noisy as the noise from the road does travel up to the roomI will definitely come back to the same hotel againMahalo"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 9,
        "expertise": 0.00157020514518,
        "user_cities_visited": 10,
        "review_days": 0.22562979189485202,
        "helpful_class": 0,
        "review_text": "So Roadworks outside, work going on inside with drills or hammers or whatever for so called refurbishments and pool closed, and before you come back at me Aqua refurbishments is not hammering and drilling away at 8 am in the morning and we were there in Jan, your pool \"refurbishment\" was not supposed to start until February.Great"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 19,
        "expertise": 0.004501820589208,
        "user_cities_visited": 18,
        "review_days": 0.5881708652792991,
        "helpful_class": 1,
        "review_text": "The hotel is beautiful and the location can't be beat. It's at the quieter end of Waikiki but a short walk to everything.  I'm a little biased; being Marriott Gold we were upgraded to a room with views of Diamondhead and the ocean. The food was very expensive, even for Waikiki but we loved the hotel and location overall."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 28,
        "expertise": 0.0044209055132590006,
        "user_cities_visited": 91,
        "review_days": 0.10624315443592501,
        "helpful_class": 2,
        "review_text": "I read some of the other reviews here and thought long and hard what rating to give Hilton Waikiki, as 5 means it's perfect. And I could not give a lesser score than 5, as for us it was a perfect hotel in Waikiki, exactly what we signed up for, it met all and exceeded some of our expectations.We stayed there for two weeks, and experienced only good things. Location is great - not too central, but a very short walk to the beach and shops, away from the noise but still close. Rooms are very clean, serviced very well, beds are comfortable, aircon worked perfectly, views - stunning. We were lucky enough to stay in a suite on top floor, and enjoyed breakfast in the executive lounge - very nice, decent choice of food, great quality fruit too. Staff were very helpful. Pool, although not too big, was perfect for when we wanted to stay in the hotel, always had free sun loungers, even at 'peak times'. As hhonors members we enjoyed free wifi, good speed. Mac 24 was a good diner, generous and tasty plates of food. Lobby bar - great cocktails!Special thanks to Christalena (I hope I remembered the name correctly), who worked on reception, for looking after us, as we were on our honeymoon."
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 42,
        "expertise": 0.002503840636909,
        "user_cities_visited": 17,
        "review_days": 0.06900328587075501,
        "helpful_class": 0,
        "review_text": "Great spot, cute hotel, extremely friendly staff. Lots to do, beautiful view of Chicago River. Room was small but very comfortable.  In the center of everything. Desk staff was helpful and welcoming. Highly recommend this location."
    },
    {
        "user_review_posted": 126,
        "user_total_helpful_votes": 76,
        "expertise": 0.002818016389681,
        "user_cities_visited": 85,
        "review_days": 0.13581599123767701,
        "helpful_class": 1,
        "review_text": "This is about the most basic Westin I've ever come across. The rooms are sparse but the beds are great. The strip is about 4 blocks away but a little dicey walk at night with not very good lighting. I would say this hotel is good for the business traveler."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 10,
        "expertise": 0.0036242032269830004,
        "user_cities_visited": 5,
        "review_days": 0.7157721796276011,
        "helpful_class": 1,
        "review_text": "Room are beautiful, well design , very modern and the comfort of the bed is great.Staff is very attentive and professional. Location of the hotel is great, near BTS and all big shopping centers in Bangkok."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.154983570646221,
        "helpful_class": 1,
        "review_text": "i stayed at the Alexis park for 2 nights in July 2015. it was the worst experience I could ever imagine. staff were very rude and unhelpful. the rooms where something like the slums of a third world nation and the facilities were a complete joke. the place is overrun with pests and mould. DONT STAY HERE., YOU HAVE BEEN WARNED. I GOT CAUGHT OUT , NEVER AGAIN."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 5,
        "review_days": 0.8461117196056951,
        "helpful_class": 0,
        "review_text": "Been there in september 2018 for one night, everything spotless, from check-in to check-out! The lady that checked me in, Daniela Rodriguez, was unbelivebly kind, skilled, friendly, polite and pleasant! I had breakfast (brunch) included at the Wicked Spoon, the hotel\u2019s buffet restaurant, it was by far the best restaurant i\u2019ve ever tried in Vegas! The room with fountains view was unreal, so luxurious, extremely clean and beautiful! The Bathroom would satisfy even a king, bed and pillows were top quality, the casino area its immense, the bars were amazing and the atmosphere was the best of all hotels and casino in Vegas! The pool area was amazing and so the people in it, all were beautifu, staff and customers. And on top of this, it is located in the best area of the Strip! Planning to go back to Vegas for my bachelor party and I MUST STAY AGAIN AT THE COSMO!"
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 47,
        "expertise": 0.004194953980417001,
        "user_cities_visited": 29,
        "review_days": 0.141292442497261,
        "helpful_class": 0,
        "review_text": "We stayed here for 3 nights in August.The number one thing this hotel has going for it is the location. It is within walking distance to many of the major attractions & museums & the Hop on/Hop off bus has a stop directly outside.This bus is a great way to get around to sites that are a bit further afield such as the Lincoln Monument or Arlington Cemetary etc.There is also a small rooftop pool which is good for a quick cool down. The 21 Amendment Bar & Restaurant in the hotel lobby also serves good food/cocktails & has entertainment on Thursday nights.That brings me to the rooms, and I think we had one of the worst there. Be warned that there is a train line directly behind this hotel and any room on that side is going to hear the trains go by pretty regularly. This would not be that bad, but for some reason they sound the horn at this point too.Avoid room 955. Not only does it face the train tracks, it is opposite the ice machine & the vending machines which are very noisy (can hear in the room with door closed an earplugs) as are the people who decide to get ice at 2am. This room (& those nearby I presume) is also opposite the service elevator where the bellboys bring up all the luggage & where, in the early morning the maids & cleaners decide to congregate for chat.We did ask if we could be moved to a quieter room but unfortunately there were none available. A voucher for a free breakfast was offered, but frankly did not compensate for 3 disturbed nights. Be assured that I am not an overly fussy person & my husband can generally sleep through anything but even he was not impressed with the level of noise.I am sure this hotel would be a perfect base for your stay in Washington as long as you choose your room wisely."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 15,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 12,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "Great B&B, great area, great staff. Located near the Castro and lots of restaurants.Staff are very friendly and helpful. Rooms are spacious and very nice. Highly recommend. Recognition to Eli who helped me with the area/map, etc."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 50,
        "expertise": 0.004557838718712,
        "user_cities_visited": 23,
        "review_days": 0.8159912376779841,
        "helpful_class": 1,
        "review_text": "Amazing hotel.Pool fabulous.Suite was fabulous. Next time I\u2019d upgrade to a fountain view as our room overlooked the aria side & was boring. Apart from when the Daytime pool parties were on !!Buffet breakfast at the Wicked Spoon ....... put on so much weight.Not very relaxing..... but it\u2019s Vegas."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.725082146768893,
        "helpful_class": 0,
        "review_text": "This hotel is amazing! It is in the perfect location, close to Pike Place Market and the Seattle Waterfront. A short uber or taxi ride (or you can walk) to the Space Needle and EMP, and the restaurants nearby are incredible, including the one right downstairs in the lobby. The room my husband and I stayed in was clean, roomy, had beautiful decor and the view was absolutely killer. Rika at the front desk answered each one of our questions and recommended the best bars/restaurants to go to, if you check in and Rika is there make sure to ask for her recommendations you won't regret it! You also won't regret staying at this hotel, a truly one of a kind experience."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 6,
        "review_days": 0.5279299014238771,
        "helpful_class": 1,
        "review_text": "This is my 2nd stay with Amara Hotel Bangkok , it still amazing ... location is convenient located  between two BTS station , if you would like to take mrt is 10-15 mins walk from hotel , bed is comfortable. A staff who work in club lounge,her name is Jah, I would rated her 5.1 stars! Service provided by her are excellent... big thank you to you Jah ! Room get older & need to have some refurbish work to keep the 5 stars standard."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 28,
        "expertise": 0.005553716576556,
        "user_cities_visited": 137,
        "review_days": 0.366374589266155,
        "helpful_class": 1,
        "review_text": "Full disclosure: I stay here often -- about every 6 to 8 weeks. Having said that, there are reasons WHY I stay there.Aside from the modern decor, and the clean and comfortable rooms and furnishings, the people there are amazing.  The valets and front desk staff are warm and welcoming, and I've never seen them NOT greet anyone with a smile.If you are inclined to use the fitness center, it's actually a pretty good one as far as hotel fitness centers go.  They even have a trainer on-site; Sam is always eager to help and/or offer instructions.I rarely stay anywhere other than this hotel when visiting Chicago."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 36,
        "expertise": 0.006611836800516,
        "user_cities_visited": 13,
        "review_days": 0.6610076670317631,
        "helpful_class": 0,
        "review_text": "Good location . Its a $40-50 taxi fare from La Guardia. Conveniently away from times square and broadway , but walk able (30 mnts) Its on green subway line. Staff is courteous. Has a restaurant, lounge and restaurant. Did not try any of those. There is a bread and butter store next for hot Breakfasts and to grab a bite on the go. Get a room facing the front for more natural lightOnly issue I found is the room was a bit stuffy/dry. Maybe because of the heating."
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 23,
        "expertise": 0.0019198940748090003,
        "user_cities_visited": 122,
        "review_days": 0.44578313253012003,
        "helpful_class": 0,
        "review_text": "From the moment I checked in with my 5 and 8 year old, I felt like a \"cared for\" guest. Everyone was so nice, friendly and down to earth. Like they really cared about us. From the treasure chest for the kids, to the concierge's restaurant suggestions and dvds, to the nice man who brought the kids cookies and milk--everyone genuinely seemed to love their jobs and wanted to make your stay perfect. It was! The kids loved the pool and all the complimentary apples and fruit infused water. Plus the kids room with the air hockey and play kitchen was another hit!! Thank you for a wonderful 24 hours with my children!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 5,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 196,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "We stayed at the Intercontinental for 3 nights recently and really enjoyed our stay.  We had a room on the 33rd floor with great views of the city. All of the windows in the room and bathroom was a really nice perk. We could see the Golden Gate Bridge and Alcatraz from our window!  The bed was super comfortable and room was nice and spacious.  The hotel was very clean and modern.  Save yourself the $60 valet parking fee and park at the garage literally behind the hotel for $20."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.31708652792990105,
        "helpful_class": 0,
        "review_text": "You will get the service which you dream of when travelling.. weather for business or Leisure, The H Hotel is the Ideal for all of it.Great selection of outlets and relaxing atmosphere that you wish to experience every day."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 4,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "The hotel is very new and as of our visit the restaurant wasn't set up, there was no bar, no minibar. It was clean and staff was courteous but it's bare bones / simple. Nice location to bars and clubs in the Lower East Side and East Village. Will be interesting to see how it evolves over time."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 8,
        "expertise": 0.002663892435491,
        "user_cities_visited": 5,
        "review_days": 0.9715224534501641,
        "helpful_class": 2,
        "review_text": "I cannot begin to tell you how wonderful our stay was at the Prince Waikiki resort.  The rooms are immaculate; clean, luxurious, with a wonderful bathroom en suite.  The entire staff was friendly, gracious, and efficient.  The nightly turn-down service made us feel so special.  The pools and cabanas were more than expected and the lobby and shops within it were top notch.  We opted for the \"club\" experience and were not disappointed.  Again, A1 service and delicious foods and beverages in the club.  If you go to Honolulu, you must stay at Prince Waikiki.  I will recommend it over and over again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.9101861993428251,
        "helpful_class": 0,
        "review_text": "Nice hotel and location, but customer service lacking.  My husband and I had booked and paid for a King room only to be told at arrival that there were no King rooms left, with no explanation or apology.  Instead, we were offered a premium double room and noted there was absolutely nothing else available but that it was actually an \u201cupgrade.\u201d  Unfortunately, for someone 4 months pregnant, sharing a double bed does not feel like an upgrade.  Nevertheless, exhausted from travel, we begrudgingly accepted the room - not apology or offer for breakfast or anything, notwithstanding it was clear we were upset.  After settling in about 30 minutes later, we got a call that a king room was available on the 3rd floor - already in pjs, we did not accept, but wondered how was this room not known to be available before?The next day, I requested late checkout and wasfirst told it could be extended to 12:30 only because the hotel was sold out.  When I contacted the desk directly, they said 1:00 was fine.  Not the biggest of deals but again a unnecessary effort and annoyance that don\u2019t seem worth it with other luxury hotels close by.So, overall, meh."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 4,
        "expertise": 0.001184302475265,
        "user_cities_visited": 517,
        "review_days": 0.20208105147864103,
        "helpful_class": 0,
        "review_text": "At the top of the magnificent mile this beautiful hotel is in the perfect spot to get around downtown on foot. Walking distance to some of the best shopping, and Restaraunts Chicago has to offer. Walk to the Navy Pier and so much more to see and do.The tea room is great I love it, definitely take the time to have tea in the tea room."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 5,
        "review_days": 0.12979189485213502,
        "helpful_class": 1,
        "review_text": "My wife and I visited San Francisco and wanted to stay in Fisherman's Wharf. This hotel was centrally located and was walking distance from everything in that area including the 2 turn around for the cable car, Pier 39 and of course Ghirardelli Square.It was brand new - renovated from a Radisson Hotel. It was modern and clean. Keurig coffee maker in the room was a nice surprise. The lobby was super fun with an outdoor area with a fire pit and a game room.We would definitely stay here again on our next visit to San Francisco."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.167579408543263,
        "helpful_class": 0,
        "review_text": "Third time visiting the area. Embassy Suites Chevy Chase is an incredible hotel. The atmosphere is amazing! Everything you could need in one location. Stores, resturants, Metro station. The rooms are excellent, the hotel is impeccably clean. The staff at this hotel are some of the most professional, & highly trained I have ever experienced in all of my travels & hotel stays. Every single person you encounter will make you feel like family. You can tell it is a genuinely great place for the staff to work which speaks a lot of the management in this hotel. The greatest part of your stay will be the amazing Breakfast experience that is included in your stay & an extremely \"Happy\" Happy Hour at Willie's Bar. Terrence thank you for going out of your way to always make saying here an unforgettable experience. It is because of you and the staff at this hotel our family has chosen to return to Embassy Suites Chevy Chase year after year! See you again next year!"
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 80,
        "expertise": 0.002724642023274,
        "user_cities_visited": 90,
        "review_days": 0.130339539978094,
        "helpful_class": 0,
        "review_text": "This hotel is an easy recommendation.  I love staying here and prefer to do so when I'm in town.  They don't miss anything.Check for rooms on off season, or \"shoulder nights\" for better deals.  December is a great time to go, as hotels in DC have lower occupancy and offer rates to Encourage visitors."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 23,
        "expertise": 0.002037022891044,
        "user_cities_visited": 30,
        "review_days": 0.703723986856516,
        "helpful_class": 2,
        "review_text": "This was our fifth time at the Royal Hawaiian; we honeymooned there 30 years ago. It became a tradition that we stay a few days there each time we fly out of Honolulu. We cherish the history, the location, the atmosphere, and in the past, the attention to customer service. However, this time the service just wasn't there. It seemed to us there was a complacency, possibly due to new management, busy time, whatever. We left there saying we would go to a different hotel next time.When we arrived, there were several bell stand employees but none of them came to open our doors. We exited the car and started unloading our luggage before anyone approached us. When we entered our room we were hoping to find the traditional prettily wrapped Royal Hawaiian banana bread on our bed, but not! Our gift instead was a 2017 Christmas ornament, which I found to be a little odd since our stay was in 2018. The air conditioner in our room did not work properly, so we called the front desk before we went out for dinner. We were told someone would look at it. When we returned, the room was still hot and the air was not working. We called again and was told by a different person that the air was controlled by a central location and there was nothing wrong with it. Fortunately we were only there three nights, it was very uncomfortable. This should never happen at a \"luxury\" resort."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 5,
        "expertise": 0.001317574365065,
        "user_cities_visited": 18,
        "review_days": 0.049288061336254005,
        "helpful_class": 1,
        "review_text": "Was checked in by Devon who made me aware that an upgrade was available. Excellent room on the 22nd floor entitled me to breakfast, complimentary valet parking, and wine and cheese service. All of the staff was helpful, courteous, and anxious to please."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 7,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 4,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "Nice sized room, good location and excellent service from all employees. Could hear some noise in hallways but over all hotel offered great view in great location.  My siblings and I stayed here for a birthday celebration and everyone enjoyed it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.585980284775465,
        "helpful_class": 1,
        "review_text": "Staff was incompetent and didn\u2019t care. No hot water in room. Staff took my car for a joy ride. Manager offered to buy me a drink when room was 2k a night. Ive been using 4 seasons for 30 years never experienced anything like this. Many other. Hotels ill use in future"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 14,
        "expertise": 0.0060686306962370005,
        "user_cities_visited": 106,
        "review_days": 0.360898138006571,
        "helpful_class": 1,
        "review_text": "Polo towers is a lovely quiet haven from the craziest of the Las Vegas strip while still only minutes from your front door. We there two mature couples on a road trip around Nevada and Arizona and choose to stay at the Polo Towers two bedroom suites twice. First in the suites then in the Villas, not much differences in the two mainly decor and some minor layout changes but both were great options. The two bedroom layout gave us two full size bedrooms and bathrooms with a lounge, dining and full size kitchen in between which is an ideal layout no noise from our travel buddies. There is a Murphy bed in one room but it is a queen bed with a proper mattress and it was already set up for us on arrival, so no problem. While we didn't use the pool area there is one on the roof which is suppose to be good. Polo Towers is an Accommodation only resort so no casino or entertainment here but it is only two minutes down the drive way to the strip and all the action. We found this to be great as it gave you a break from the madness that is Vegas. Polo Towers is a timeshare resort so expect to be given the sales pitch, free breakfast meeting, discount extra, etc, but if you aren't interested just NO straight up and they will not bother you for the rest of your stay. Housekeeping and bell desk where also great and nothing was too much trouble. Being tea drinkers when we asked for a kettle one was brought straight away and then customer service would call to check you received it and all was good, most Hotels don't offer this level of service. Free valet park was also offered with our stay which is also great as parking can be an issue in Vegas. In all we throughly enjoyed our time and we will be back again when we are in Vegas."
    },
    {
        "user_review_posted": 247,
        "user_total_helpful_votes": 69,
        "expertise": 0.0012458896585790002,
        "user_cities_visited": 78,
        "review_days": 0.11719605695509301,
        "helpful_class": 0,
        "review_text": "This hotel has a great location!  It is super easy to go to Capitol Hill and Union Station on foot.The American Grill on the lobby level has great food.Staffs are friendly and helpful.It is one of the chain hotels that offers rooms at government rates.Some of the rooms don't have city views.  Ask for one when you check it.  Otherwise you might end up having a view of building roofs."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 74,
        "expertise": 0.003926323475992,
        "user_cities_visited": 72,
        "review_days": 0.14512595837897002,
        "helpful_class": 1,
        "review_text": "I will start this review as I start all of my reviews. I stay at over 100 hotels annually and have stayed at well over 1,000 hotels in total. Everything from high end boutiques to mid range brands.I have a good feel for what a hotel should be.This hotel is everything you want when staying in San Francisco. It's in a great area, and this hotel is amazing.The rooms were great, comfortable and clean. Great views and the service is impeccable. I was treated so well while staying here multiple nights. Bellman, Maid Service, Front Desk, Bar Tender and even the maintenance staff. Well done!I had food service multiple nights and the good was great. That is rare with hotels these days.My only negative comment is the walls are very thin. I could hear everything in the hallways and room next door. The TV, people coughing or sneezing, even in the bathroom. That was very unfortunate. If the hotel didn't hit all the other marks so high, I would have been frustrated, but I overlooked this because the rest of the hotel was so epic.Do not hesitate in staying here!"
    },
    {
        "user_review_posted": 227,
        "user_total_helpful_votes": 107,
        "expertise": 0.0021780964477240003,
        "user_cities_visited": 203,
        "review_days": 0.744249726177437,
        "helpful_class": 0,
        "review_text": "I was really excited to stay at Public NYC all though after a couple of nights I really struggled to understand the hype, so much so I checked out three nights early and stayed elsewhere.Rooms are an ok size, housekeeping could  spend a bit more time in the room, especially attention to detail, around the sink top and floors. Bathrooms are tiny, hence the sink being outside with not much space for toiletries.It\u2019s a premium price tag on a not so premium service. Room service doesn\u2019t exist, you can order but have to go and collect it yourself. Both times my order was wrong, by the time I got it upstairs I couldn\u2019t be bothered to go back downstairs to sort it out, it\u2019s not actually that cheap even.Staff are so so, front desk could massively drop the chip they have on their shoulders and maybe the bar staff on the roof top could smile a bit more.If I\u2019m honest. I just didn\u2019t get it! Think of it as a fancier, pricier version of CitizenM."
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 129,
        "expertise": 0.005431985931322001,
        "user_cities_visited": 319,
        "review_days": 0.28203723986856505,
        "helpful_class": 0,
        "review_text": "I stayed at the Park Central for 2 nights while attending a conference at the Moscone Center.  It is centrally located to everything I needed.  The doorman was friendly, and greeted me upon arrival. Check in was a breeze. It is a Starwood property and I had a great room on the 25th floor.  The room was clean, comfortable and quiet.  The bar was a great place to meet after the convention and the service was excellent.  The breakfast buffet was plentiful and offered some nice choices, but I thought it was a bit pricey. I would recommend this property during a stay in SF."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 6,
        "review_days": 0.658817086527929,
        "helpful_class": 1,
        "review_text": "I visited this hotel for a medical education conference from April 12-15. We had two sets of beats wireless headphones stolen from our room. Filed a report with hotel security on the day we were leaving on Sunday when we were leaving. We were told that we would hear from security supervisor later in the day. Never received a call. When I called back they said that they were not in on Sunday and that they would call me Monday morning. Monday morning came and went again nothing. Tuesday I called and spoke with the head of security and he told me that they would do an investigation. Wednesday I get an email saying they searched the room and the headphones where not found by housekeeping who besides us were the only ones with the keys. You can put 2 and 2 together and figure out what happened to the headphones. This will definitely be the last time I ever stay in this hotel and will make sure that the course coordinator knows what happened so next time the course is held they don\u2019t book us at this hotel."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 8,
        "review_days": 0.656078860898138,
        "helpful_class": 1,
        "review_text": "In my opinion this hotel is not up to the standards of other luxury hotels we have stayed in.  First of all when we checked in, we asked to see several rooms.  We were not shown these rooms, but given one key at a time and sent to look at them--evidently there is not staff enough to accompany you to look at rooms.  The bay view rooms have picture windows, but they are in a separate building a long walk from the lobby.  The city view room we chose is spacious, but has no basic amenities i.e. cotton balls, q-tips, or daily newspaper.  Internet service is $14.95 a day.  The bed is fine, but the pillows are hard as rocks.  I will say, that they did send us all the above mentioned items when we asked for them.  But it has been a long time since I have had to bring q-tips and cotton balls to a 5 star hotel.   The feeling is that of a hotel that once was great, but has slipped a great deal and no longer meets the standards it previously held."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 10,
        "expertise": 0.002000489328324,
        "user_cities_visited": 96,
        "review_days": 0.6779846659364731,
        "helpful_class": 1,
        "review_text": "Stayed for three nights and found it to be a very pleasant hotel. The room was clean and quiet. I would comment that our room wasn't looking out onto the street, however my Auntie had a room onto the street and found it quite noisy.It was in a great location, with a number of restaurants near by. We felt safe at all times in the area around the hotel. The shops were close, as well as a main tram stop. We walked to a number of the sights in the mornings and then got a return tram in the evening.We ate in the restaurant one night and the food was good. The evening staff were great. My only criticism was that we were looking for a drink in the morning before leaving San Francisco and were greeted by a very unfriendly response from the barman saying it was closed and to use the restaurant. The restaurant were equally unhelpful. It was a shame our stay had to end on this note."
    },
    {
        "user_review_posted": 190,
        "user_total_helpful_votes": 81,
        "expertise": 0.0019593837291000003,
        "user_cities_visited": 242,
        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "Room- looks good but many negatives. Corner room so tv was put on side wall and not on a swivel bracket so watching tv laying in bed not really practical due to angle.We stayed in the old part of the hotel so windows were thin glass panes which let every bit of noise in- mainly traffic and buskers. Awake every morning at 5am when the delivery trucks across the street started arriving and beeping horns and reversing beeps.Shower door opened out so poured water onto the floor everytime. Poor water pressure for size of shower head and the basin had very little space to put out toiletries and cosmetics so it was very cramped. Lack of towel rails/hooks.Staff- a bit rude and unhelpful at times. Some were lovely.Pool bar and restaurant- despite being a guest at the hotel and paying resorts fee there is no discount for this. Anyone can use these without being a guest at the hotel and pay the same price for food and drinks which is unfair. Service charge for 6 or more people of 18/19% and then same amount for tip on top makes it even more expensive. Again- hotel guests should be given 10% discount and service charge waived.Pool bar area had construction so sunset view obscured. Noisy.Singers/music was the same stuff every night- where is the diversity??? Two nights out of our stay they had piano player inside the hotel but again- no diversity. It seems they expect all guests to be the same.Also served drinks in PLASTIC disposable glasses with plastic straws- I heard Hawaii had gone plastic straw free??? I expected more eco-conscious products in a beach front hotel with heritage like the Moana. Same with hotel room toiletries- although there was a recycling bin in the room and hotel foyer too.Resort fee - no activities after lunch/early afternoon so it was impossible to get value out of the resort fee as we were sight seeing etc during daytime. One day I did go to crafts on the verandah- but it wasn\u2019t on!!Tried to opt out as I knew we wouldn\u2019t use services offered but was unable to and told it was compulsory. 6 nights equaled $226 USD. For which I managed to get two yoga classes and about 10mins Internet each day. Internet i didn\u2019t need as I had my own travel data!!They offer gopro hire- but you have to go to another hotel to get this.There was no Wednesday morning sunrise ceremony as per checkin handout as I checked the foyer computer for updated info. Something I actually wanted to and could have attended.Hotel will book day trips for you- but I would advise against this as it is so much cheaper to book stuff yourself direct instead of tours. Especially if you have use of a car while you are there- but you have to park away from the hotel.Positives- comfy bed. Clean hotel. Central location.Overall- disappointing stay. Have stayed in top resorts before and the moana fell short of expectations for the price."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 18,
        "expertise": 0.0021893528923260003,
        "user_cities_visited": 126,
        "review_days": 0.273822562979189,
        "helpful_class": 0,
        "review_text": "Stayed two nights in this hotel. Lovely hotel. The bedrooms are large and are very modern. All the staff are really helpful and knowledgable regarding places to eat and where to visit. They have a hotel shuttle that sadly doesn't go to cruise terminals but will drop you off and pick up again in the city near Pike street market. Highly recommend this place, can't wait to go back there. Oh forgot to say, the beds are very large and extremely comfortable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.44906900328587,
        "helpful_class": 0,
        "review_text": "Everything was exceptional from the staff, the food, service, ambiance, and quality.  I would highly recommend this hotel! It's also close to all the attractions of San Francisco.  We took the uber everywhere. Costs were around 7-13 dollars.  Very reasonable and never had to worry about finding parking."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 6,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 4,
        "review_days": 0.24808324205914503,
        "helpful_class": 0,
        "review_text": "The hotel is conveniently located at 15 mins walking distance from the DuPont circle which has lots of eating places,pubs,shops etc. The Washington DC hop on off bus operates from Washington Hilton which is like 5 mins walk from the hotel. This is a plus point for people who are visiting DC on a leisure trip.The hotel provides buffet breakfast which is nice. They also provide car parking, which is cheaper if you book in advance. I would recommend booking the car parking along with the room in case you are traveling by car.The staff was helpful. The only negative thing about the hotel is a peculiar smell in the hotel which I found unpleasant. This may be due to the age of the hotel,I guess it needs a thorough cleaning of the carpets etc.Overall it's a value for money hotel and gets the job done."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 17,
        "expertise": 0.004233523232112,
        "user_cities_visited": 15,
        "review_days": 0.9309967141292441,
        "helpful_class": 0,
        "review_text": "Lovely rooms very fresh & trendy, staff very helpful on directions and where to go, great location 5 minute walk from the metro station & very close to restaurants also fab pool area would defiantly recommend."
    },
    {
        "user_review_posted": 365,
        "user_total_helpful_votes": 269,
        "expertise": 0.0034676594130280004,
        "user_cities_visited": 1468,
        "review_days": 0.870755750273822,
        "helpful_class": 1,
        "review_text": "... and maybe even Japan. When we made our reservation, we were offered an upgrade to a city view room for a few extra dollars, which we took. Well, we were surprised when we saw the room. It was maybe 150 sq ft with a shower/toilet room. The \u201cliving area\u201d was just big enough for the King Size bed. One side of the bed had about a 32 inch space and the other side of the bed about 18 inches. There wasn\u2019t even space for our suitcases.Then there was our city view ... which was basically the back of a condo building to the north of the Hilton. If this is considered an upgrade, God forbid I can only imagine what the first room looked like.The service / amenities here is not as good as the Hilton Garden Inn on Kauai, or the Grand Naniloa Hotel in Hilo, but it is situated in a prime location and the room rates are reasonable for Waikiki."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 6,
        "review_days": 0.5268346111719601,
        "helpful_class": 1,
        "review_text": "I stayed at the San Remo to enjoy San Francisco for a few days after a conference at a much more expensive hotel. I was initially concerned with the building's age and sharing washroom facilities but since it was 1/4 the cost of the conference hotel, I decided to give it a try.I worried for nothing. The washrooms, showers, hallways, and rooms were kept immaculately clean. This hotel is perfect for sight seeing and ihas free WiFi. I will stay at the San Remo again and have recommended it to many friends.Also, the Fior D'Italia restaurant on the main level serves a wonderful Italian dinner and the bar has very good happy hour deals.Definitely worth booking."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 9,
        "expertise": 0.001450166296243,
        "user_cities_visited": 12,
        "review_days": 0.8565169769989041,
        "helpful_class": 0,
        "review_text": "The rooms are very cozy, super clean and the service is great. If I had to be super picky the service in the restaurant is slow. The bathrooms are spacious, the sheets and towels are super soft. Highly recommend."
    },
    {
        "user_review_posted": 277,
        "user_total_helpful_votes": 150,
        "expertise": 0.0025186709479690004,
        "user_cities_visited": 152,
        "review_days": 0.19715224534501602,
        "helpful_class": 0,
        "review_text": "The only thing not Westin-like is the rooms are not totally sound proof. The illegal dog across the hall kept barking and the hotel staff quickly moved us to another room. You could hear the people next door talking in moderate volume. This speaks to the old Maxim hotel this used to be years ago. But...Everything else is Westin Quality. The bed is AMAZING. Pillow top, total support, fluffy pillows. Nicely appointed bathroom with great shower. Quality wifi. Loved staying here.Scooped a last minute sale online and grabbed our one night for well below market value even during Thanksgiving weekend. Asked and got a good view of the Linq wheel.Quick walk one short block north to the LINQ Skywheel ferris wheel then down the Blvd to the shops and eats before getting to the strip. This avoids walking down the busy sidewalk along Flamingo to either Bally's or Cromwell hotels."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 16,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 19,
        "review_days": 0.054216867469879006,
        "helpful_class": 0,
        "review_text": "This was our second time staying at the royal Hawaiian and we loved it as much as we did the first time. The property is beautiful and great location on the beach. The mai tai bar is also a great little area to have drinks and snacks with a great view. It is a bit pricey at the mai tai bar but that is to be expected at a five-star resort. We walked over to Dukes and to the Shereton bar which was a little bit cheaper but again you're paying for a five-star resort. We love this hotel and we will be back without a doubt as the customer service is wonderful the rooms are comfortable and again you can't beat the location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "We arrived early to the hotel and Liz waived our early arrival fee...thank you, Liz, for the great service! Great location. Very clean and complimentary coffee and wine. We are looking forward to our stay."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 25,
        "expertise": 0.004946853506932,
        "user_cities_visited": 58,
        "review_days": 0.057502738225629006,
        "helpful_class": 1,
        "review_text": "You have to picture it!I had all my luggage, including a huge board bag around my back and I had just walked out of my hotel, having cancelled reservations for the entire length of my stay!  I essentially had no place to go!Enter Angie at Hotel Renew's front desk.  Super full of aloha, calm, upbeat and with a chilled glass of juice and a refreshing cloth, everything was taken care of!  Which summarizes my entire trip!  I spent time talking story with everyone from the maintenance guy (who worked on my sink, unexpectedly) to the front door guy to the cleaning staff and bar server and everyone went the extra mile to make me feel at home.  In fact, not wanting to bother the maintenance guy, I left for awhile then returned and he mentioned I could request another room if I wanted.  I joked that he could keep the diamond ring that must be plugging the sink all for himself that way and decided to change rooms.  To my surprise, my room was upgraded and a few fees were waived!  More than I could expect or wanted!I must state - I left the prior hotel because of a bug problem.  I'm not a picky person.  I have found several inexpensive hotels in Waikiki that are both clean, affordable and sit right near the beach.  However, I draw the line at bugs and I realize Hawaii is tropical but when they're in the elevator, bathroom and room itself, I didn't want to bring them home in my luggage.Also to note - I was bumped from the airline and spent a day at a resort style hotel that sits on the beach after Hotel Renew.  It was loud, busy, touristy and though it had alot to do, it was most definitely NOT relaxing nor was it as welcoming. Winner?  Hands down, Hotel Renew."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 34,
        "review_days": 0.117743702081051,
        "helpful_class": 0,
        "review_text": "The Hotel was being renovated whilst we were staying there it but that did not bother us as the position is fantastic it is about a one minute walk to Fisherman's wharf. The rooms are small but very modern and clean."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 8,
        "expertise": 0.0006089063796220001,
        "user_cities_visited": 54,
        "review_days": 0.8986856516976991,
        "helpful_class": 0,
        "review_text": "We decided to stay at the Watergate because of it's historical significance and it being a \"luxury\" hotel.  We were greatly underwhelmed.   We found nothing special about the Watergate.  The room was incredibly tiny and stuffy.  It had a strange location/layout.  We had to go through 2 hotel room doors. The two doors were separated by a tiny hallway. Very strange.We ate the Kingbird. Again, very underwhelmed.We did not find the staff to be helpful. In fact, we checked in and no one said a word to us beyond the usual \"here's your key, there's the elevator\".  It was cold and sterile.  No one helped us with our bags.  The bellmen were just standing around.I expected so much more from a hotel of this caliber. I guess you pay for the infamous name and nothing else. Overhyped.Best part of the stay was the free \"I stole this from the Watergate\" pencil.  Oh, and  bakery on the bottom level that is not part of the hotel."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "Just spent 3 nights in Vegas and thoroughly enjoyed our stay at the Platinum Hotel. The accommodations were very accurate to what we experienced on their website - no surprises. The staff (front desk, valet, restaurant, bar, pool, maids, security) were above and beyond in their customer service. The rooms were spacious, clean and up-to-date. We appreciated the closeness to the strip, and the opportunity to escape its chaos!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.714129244249726,
        "helpful_class": 0,
        "review_text": "The rooms were small but clean. Valet parking was $66 per day and no self parking.  I had to drop my family off at the front and parked my car at Union Station 15 blocks away for $24 per day. The pool was very small and cold for a hotel this size and not a lot of room sitting.  Lounge and restaurant were under Constrution so very inconvenient."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 14,
        "expertise": 0.003665698137727,
        "user_cities_visited": 62,
        "review_days": 0.39923329682365805,
        "helpful_class": 1,
        "review_text": "What a hidden gem, close to many attractions. Just a few short blocks to the Space Needle- MOPOP ( renamed the EMP museum), Monorail and Pacific Science Center in addition to many more sights.From our room we could watch the colors change on the MOPOP and the fun Space Needle all lit up at night.Check in was friendly and smooth with a wonderfully polite woman.As the front line of customer service, she's certainly an asset to this hotel.The room was clean and spacious with lots of fabulous pillows and a great mattress for sleeping. We were very happy with both our rooms - one a king and one with two queens.Especially love the shampoo /conditioner/ body wash dispenser in shower. Big fluffy towels and plenty of them.There is a fabulous breakfast buffet in the restaurant on premises for just $7.95 per person.  Everything from muffins-and baked goods to oatmeal - cold cereal and fruit / yogurt.  Hot foods included sausage- bacon - eggs - waffles and rice and beans for Spanish wraps.  Plenty of juices - milk and hot coffee with flavored creamers in the morning.  Extra special note was the fresh baked cookies in the lobby at supper time.Parking is on premises and just $15 a night to park.  Very reasonable compared to other hotels in area with offsite parking for much more$$ a night. We really appreciated this option. Desk staff throughout our stay was helpful and accommodating, answering all our questions and recommending other great spots close by to eat - ( although we ate at the restaurant on premises several times - for convenience and we were not disappointed).Want to note the warm beautiful fireplace in the Lobby surrounded by big cushy couches and chairs to read newspapers in or sit and warm up a bit.Hotel offered 3 newspapers near elevators for you to have each morning, but also had the local newspaper hanging on each rooms door handle 1st thing in morning.A nice perk we always appreciate.If you stay here for your trip to Seattle Space Needle, we recommend the Seattle City Pass. You can purchase at the Space Needle for $74 and buys you 5 attraction entrances with extra freebies like a second visit at night to the needle- a free digital family photo - free cruise on the Argosy cruises in harbor and free IMAX movie with entrance at Pacific Science center. We were able to catch Monorail for $2.25 adult and $1.00 child to the end of their line ( a two minute ride) then walk less than three blocks to Pikes Place Market and cross over to the piers to take cruise on harbor - eat seafood and ride the huge Ferris Wheel.Do make the Best Western Executive Inn in Seattle your next base for business or family vacation.So convenient!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 10,
        "review_days": 0.29463307776560704,
        "helpful_class": 1,
        "review_text": "Terribly disappointed from a perspective that I travel frequently and know what a Marriott Spa and Resort is to be.  at your service is their Motto but not at this property. Beach is beautiful pool is small but if you do not get their early no chairs for sure.  Staff disgruntled and talking constantly about bad management and you can hear them.  Real clincher was i had the do not disturb sign on my room and one of the front desk supervisors put something in my room.  he did it to be kind but do not disturb means no one enter.  I got in late to a room that wreaked of smoke and wasn't clean. i got moved and got in finally at 4 am to get woke up to someone on staff banging on my door at 8am even though the sign was on the door.  I was disappointed all the way around except for the location and the Marriott bed.  Small workout facility, small pool, terrible concierge lounge with not a responsive staff.  if those things do not matter and all you want is a away from the rat race location with a nice beach then go for it.  on a scale 1 to 5 i give it a 2."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 6,
        "review_days": 0.5016429353778751,
        "helpful_class": 0,
        "review_text": "This is at least the 4th Embassy Suites at which either I or my family has stayed. It was located in a great part of town with the Red Line of the Metro underneath the building and lots of shops and restaurants within the same building as the hotel. The Red Line Metro is very convenient for getting into the heart of Washington and we used it frequently. The breakfast in the morning was very good, but getting there early affords you shorter lines. The manager's reception in late afternoon was great with snacks and all you can drink for 2 hours. We had a 2- bed suite which was suitable for our family of 4 including 2 teenagers, but the bathroom was small. It would be helpful to have a sink outside of the shower and toilet area to accommodate for this, but overall, the room quality is good. We would definitely stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 3,
        "review_days": 0.49069003285870705,
        "helpful_class": 1,
        "review_text": "Had a lovely stay at Dream Bangkok. The staff was polite. The rooms were well equipped and large. Comfortable beds. Location is a big advantage and close to everything you are looking for in Bangkok!FOOD.NIGHTLIFE.SHOPPING"
    },
    {
        "user_review_posted": 996,
        "user_total_helpful_votes": 239,
        "expertise": 0.001054643377659,
        "user_cities_visited": 102,
        "review_days": 0.26998904709748,
        "helpful_class": 0,
        "review_text": "Went there for the first time last night. It was Saturday night, crowded, still machines available. The employee we asked directions of, was super nice and accommodating. I wish I had got his name. The casino itself was very clean, lots of the newer machines. I'll definitely be back."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 7,
        "review_days": 0.7886089813800651,
        "helpful_class": 0,
        "review_text": "Stayed for two nights at this hotel and were very impressed. Hotel was very clean and comfortable and it was evident that it was well managed. The room was clean and well maintained. The staff was very friendly and accommodating. The valet/bellman were very helpful in loading and unloading luggage and the location of the hotel was great. It was a 15 minute walk to navy pier and a 15 minute walk to millennium park to see the Christmas tree. Lots of great restaurants nearby as well. Would definitely recommend staying here!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 9,
        "expertise": 0.0038618558976050003,
        "user_cities_visited": 9,
        "review_days": 0.150602409638554,
        "helpful_class": 0,
        "review_text": "I stayed here for three nights to attend a two-day convention at the Moscone West.  I luckily ended up with a great deal for my room (Relative to the normal prices charged) due to booking seven months in advance on a hotels website. The location was excellent as it was not only within short walking distance of the convention venue but also only minutes away from the Powell St. BART station and right next door to a mall (The Westfield San Francisco Centre) and shopping.I had originally booked a \"Superior Room\" with a single King bed. I flew in from the East Coast very early in the morning with a layover in Newark, New Jersey.  So about nine hours travelling.  Needless to say, I was exhausted by the time I reached the hotel.  I'm not quite sure what happened but the hotel could not meet its check-in time of 3 p.m.  I was only able to check-in almost one and a half hours later, which was not too pleasant and the exact reason why I can't give the hotel a 5-star rating.Fortunately, the front desk was gracious enough to give me a $50 food and drink credit towards the bar or its restaurant.  Even better, they upgraded my room to make up for the late check-in and upgraded my room's WiFi service at no extra cost.  Thank you to Hotel Zetta for all these perks! I have no complaints about the hotel staff, all of whom were polite, gracious and helpful.Overall, the room they provided me was great. I was on the 6th floor. It definitely wasn't the largest room but I was travelling alone so it worked for me. The bathroom was spacious with giant mirrors and most importantly, clean. The room featured hardwood flooring as opposed to wall-to-wall carpeting, There was a loaded mini-bar and plenty of snacks as well as an espresso machine.  If I had to actually nitpick, the air conditioning didn't cool as low as I'd normally like, but better for the planet to limit people like me from cranking up the A/C 24/7. The ice dispenser was central on the floor as opposed to at the end, which is a first for any hotel I've ever stayed at.Travelling alone to a somewhat techie convention, internet service was a must for me. The internet speed was more than suitable for my needs, with no drops in connection.  There are no wired, ethernet connections so keep that in mind if your laptop or device has spotty WiFi and/or you're bringing your own mini-router.For those into this sort of thing: Aesthetically, the hotel was beautiful, which is not surprising given it's a four star boutique hotel. The lobby itself looked superb with all sorts of wall art and interesting lighting fixtures.  I especially loved the robotic dog sculpture called \"ZEPTO\" beside the main entrance.As I had the credit, I had dinner one night at the hotel's restaurant, \"The Cavalier\", which served English-type dishes.  Not my preferred style of food, but the price was right. The restaurant staff was great and the food was delicious.Should this convention I attended happen again next year, I would definitely consider staying at Hotel Zetta once more. I really enjoyed my stay there, especially for the price I paid."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 37,
        "expertise": 0.003216169938005,
        "user_cities_visited": 21,
        "review_days": 0.030668127053669003,
        "helpful_class": 2,
        "review_text": "For such a well known hotel group I was extremely disappointed.There was no early check in allowed so we had to camp in the amenity lacked lobby. The buffet breakfast we had was so terrible; paper cups of coffee fruit bowl eggs and bagels .. No variety. We paid for breakfast everyday but ended up going elsewhere.The pool was closed down when we went there and there is no day spa.... No wonder there are no resort fees, there are no amenities!If you want Hilton in waikiki I would check out the Hilton Hawaiian or try the trump."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 8,
        "review_days": 0.6166484118291341,
        "helpful_class": 1,
        "review_text": "we started our Thailand trip here and it's a very good beginning, right on the edge of Chinatown (so you're a second away from it but not too center in the middle of the noise - perfect location). It's a great place for Thailand first introduction, veery vivid and load, many food stands, very lively area. There is a very cool bar/restaurant in the hotel ( the only one i noticed on this street actually) with very nice vibe, jazz music, was great for a night drink and dinner before going out. The SPA is very good too. good breakfast. internet connection was good. the rooms a bit small and the lights are dim, but believe me you're only going to be sleeping there so that wasn't an issue for us, we spend all the day outside anyway."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "I had a quiet room on the 2nd floor, very clean and newly renovated.  The room was on the small side.  The bathroom was top notch.  I had excellent service from all of the front desk staff.  I was impressed and would stay again."
    },
    {
        "user_review_posted": 191,
        "user_total_helpful_votes": 34,
        "expertise": 0.000753885107909,
        "user_cities_visited": 48,
        "review_days": 0.8148959474260671,
        "helpful_class": 1,
        "review_text": "Stayed for one night after arriving in Bangkok, hotel is a good location for the Khoisan road - about a 10 minute walk. Room was nice and clean, but we were on the road side of the hotel which meant the outside noise kept us awake most of the night. Rooftop pool is a nice touch!"
    },
    {
        "user_review_posted": 223,
        "user_total_helpful_votes": 86,
        "expertise": 0.0017619562910150001,
        "user_cities_visited": 530,
        "review_days": 0.32913472070098504,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay very much. The rooms are fine, the staff excellent. I liked location and it is near a street car stop , however we did not catch a ride since it ran every 17 minutes and the line to board was over an hour . Overall this Marriott was a good choice ."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 44,
        "expertise": 0.004339990437309,
        "user_cities_visited": 36,
        "review_days": 0.36856516976998904,
        "helpful_class": 1,
        "review_text": "This hotel is located in Lincoln Park area so it takes a short ride to get to downtown.  The neighborhood is delightful with the Zoo and Second City within walking distance. The staff was delightful throughout the hotel. I left feeling like front desk staff would remember my first name for years to come.  The rooftop lounge was wonderful!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 14,
        "expertise": 0.0022334082875800003,
        "user_cities_visited": 19,
        "review_days": 0.838992332968236,
        "helpful_class": 1,
        "review_text": "I stayed in this basic low-rise hotel a couple of summers ago and found it quite suitable for a few nights, clean, comfortable, nice staff. So, with a few days layover in beautiful Honolulu again, with my wife this time, we booked the Stay Hotel Waikiki again. Up front I\u2019ll tell you this is not the swanky multi-storey Hotel in which many visitors to Waikiki are staying. But, it did not cost us anywhere near that of the big brand names in the neighbourhood. It is located only one block away from the beach and nearly centred on the popular strip. So, there are many restaurants, shopping and assorted activities within an easy walk. The zoo is about 10 minutes away, Diamond Head Park is about a 45 minute walk.We arrived on an early flight and the ladies at the front desk checked us into a room right away. The rooms of this 8 floor building are easily accessed by elevator or 2 wide stairways. Our room was plenty big for the two of us, with a comfy bed, clean sheets, a cold fridge and a tv with plenty of channels. The bathroom had a step-in shower stall, no tub. There is a comfy lounge area near reception, with free coffee machines, an ATM and water cooler. The locally popular Wang Chung bar is there too and is a lot of fun. With engaging bar staff, fun and friendly people filling the small space, a dance floor and \u2019pass the mike\u2019 karaoke this is a fave spot of mine in Waikiki. Cocktails and local beers are well priced and promptly served with a smile.At checkout we needed our luggage kept for a few hours, which the ladies at the front desk happily obliged. When we returned to pick them up, Rence recognized us right away and was already on her way to retrieve them.To sum up, I recommend the Stay for its great value and personable staff for a comfortable stay in Waikiki."
    },
    {
        "user_review_posted": 2,
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        "review_days": 0.09967141292442401,
        "helpful_class": 1,
        "review_text": "While a few things went amiss upon our check-in and could have quickly spoiled our time at the Sofitel, what the hotel staff did to make things right afterward, certainly made up for the few hiccups we initially encountered.Being warmly greeted by hotel staff, by name, each and every time I entered the lobby, and better yet, having my children greeted so sweetly as well (did I mention the fantastic woman at the front desk who pointed out her DC favorites on the map to my kiddos, asked them each morning what they were enjoying on their trip and the  warm cookies and milk sent directly to our room for them at bedtime), having a surprise dessert arrive for my Son's 8th birthday celebration, a hand written letter from the Director of HR... it all made our time in DC extra special. While I'd expect everyone to get this special treatment with the high ratings and price of stay, regardless of whether errors first took place or not, I was happy to see that the issues, and our family's concerns, were not ignored - and were quickly addressed.Room service was fast and delicious, breakfast pastries - yum - and the bathrooms were spacious. Right around the corner from the White House and plenty of delicious eats nearby - we look forward to returning again!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 11,
        "expertise": 0.0017311767816850002,
        "user_cities_visited": 289,
        "review_days": 0.081599123767798,
        "helpful_class": 1,
        "review_text": "Staying at the Hilton Waikiki Beach, Honolulu, Hawaii May 2015 for 2 days before hopping over to Maui. The hotel was a block of Waikiki Beach. It was a nice hotel. The bathroom in our room was a delight. It was a very nice size. The restaurant was wonderful. Looking forward to going back in a week."
    },
    {
        "user_review_posted": 118,
        "user_total_helpful_votes": 53,
        "expertise": 0.0020702539848180003,
        "user_cities_visited": 289,
        "review_days": 0.087075575027382,
        "helpful_class": 0,
        "review_text": "had a room in the North Tower on the 20th floor.  View was lousy, but the room was spacious and very comfortable.  Bathroom was clean and beautifully decorated.Walking distance to everything, waterfront, pike market, washington convention center and Seattle Center."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 20,
        "expertise": 0.0009226196764490001,
        "user_cities_visited": 20,
        "review_days": 0.651150054764512,
        "helpful_class": 0,
        "review_text": "A very central and friendly Inn to stay at. it has free wifi and parking and we have to admit that we have been pleasantly surprised! the receptionist was friendly. the Brown bus hop in  hop out tour starts opposite the hotel. Piers are a few mins away and the famous sourdough bakery is 1 mn away."
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 11,
        "expertise": 0.00129502836867,
        "user_cities_visited": 206,
        "review_days": 0.38554216867469804,
        "helpful_class": 0,
        "review_text": "The hotel entrance is via a restaurant but very easy. Check in went quickly and very friendly personel. Room was very spacious (we didn't had the standard room) and clean. The personal made us feel very welcome and was supportive. The breakfast was included and was good, had sandwiches, yogurth and fresh fruit."
    },
    {
        "user_review_posted": 168,
        "user_total_helpful_votes": 29,
        "expertise": 0.000727710260977,
        "user_cities_visited": 49,
        "review_days": 0.653888280394304,
        "helpful_class": 0,
        "review_text": "I am very picky about hotels and honestly cannot find anything to complain about our 6 night stay here.  It was very clean and all of the staff were very friendly and helpful.  We ate the breakfast buffet once to use our coupon, it was good but really would be too expensive otherwise.  The Barnaby Coast caf\u00e9 downstairs was our preferred breakfast 4 other mornings, excellent coffee, pastries and my son loved the egg and cheese croissant, you can't go wrong there. My son also loved the surprisingly large fitness center.  The best thing about this hotel is that you feel safe, this hotel is in a great area, convenient to Union Square shopping but also to a not so great area that our Uber and cab drivers warned us about several times."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.7146768893756841,
        "helpful_class": 0,
        "review_text": "Liz greeted me upon arrival and accomodated me for an early check-in almost instantaneously! Explained to her how long i\u2019ve been at the airport and how long my travel was and put me in the first available room. Much needed!!! Thank you Liz!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 2,
        "review_days": 0.24753559693318702,
        "helpful_class": 0,
        "review_text": "We wanted to stay there only 1 night waiting on a return flight, but as the turned out we stayed a second night. They booked us for a second night without any problems. The Rooms are very clean, staff polite and helpful. Stayed on the 8th floor and it was quiet. Would stay there again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
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        "user_cities_visited": 1,
        "review_days": 0.6429353778751361,
        "helpful_class": 0,
        "review_text": "Me and my family have just got back from staying in this amazing hotel. I can not fault it at all.As we were staying with 3 children (2,6 and 7) we were a bit apprehensive. Children being excited about being on holiday etc, but once we got there all that went.From the moment we got out the taxi we were met with a friendly bell hop. Who couldn't take our bags from us any sooner unless he was at the airport with us. Throughout the stay ALL staff members met you with a smile and a hello. The staff on the door would always give our 2 year old a high five which he found amusing.The hotel rooms were always cleaned to a very good standard as well.Like I said I can not fault this hotel in anyway. Would highly recommend.Thank you for a brilliant stay!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 10,
        "expertise": 0.002317113538563,
        "user_cities_visited": 20,
        "review_days": 0.13198247535596902,
        "helpful_class": 1,
        "review_text": "I stay at Hamptons often on business. This one is larger and busier than the ones I typically frequent, but I thought the staff handled the hustle and bustle quite well. We stayed one night on points and were pleasantly surprised to be upgraded to a suite. The suites are very large and include a full kitchen, which would be great for families staying for longer than a night or two.Our room was not ready at 1 pm but it was an easy process to leave our bags and take the monorail to Pike Place market for lunch. The monorail was surprisingly convenient for this location but note that tickets must be purchased in cash only.I was surprised that a hotel this size has no pool or hot tub. Make sure you note this when booking! The rest of the amenities were just as expected at a Hampton: comfortable mattresses and linens, free bottled water and free breakfast. Be prepared for a packed house on weekends for breakfast! The staff did a good job keeping things stocked but it was quite bustling. As a previous reviewer mentioned, breakfast is served on disposable plates but that is typical of a Hampton Inn, whether the city you're staying in has a market rate of $75 or $300. You're paying for the location, not better amenities.Overall I thought the staff did a good job serving a large volume of customers. The facility has some slightly dated areas but nothing to complain about."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 8,
        "expertise": 0.006362867336055,
        "user_cities_visited": 5,
        "review_days": 0.030120481927710004,
        "helpful_class": 1,
        "review_text": "This was our first stay at The Inn at Union Square.  I had read many reviews and liked the fact that it was a smaller, quaint hotel with a great location.  We had a busy trip and weren't at the hotel much, but we enjoyed every minute.  The staff was great(Olivia, Ken and Ricardo) and the room was very clean and comfortable. We did not take advantage of the highly recommended Wine and Cheese, but did enjoy the breakfast and 9 o'clock cookies! Thanks again"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 28,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 40,
        "review_days": 0.37677984665936404,
        "helpful_class": 1,
        "review_text": "First I want to start off by saying this was our 2nd stay at the Outrigger - so obviously we liked it enough to return. Having said that, chances are we will not be staying here again.First the good.There is a Starbucks in the hotel - with very little wait time - and they got our drinks right every single day :)The rooms are average size but nicely updated (we stayed in the Pacific Tower)The location is hard to beat - about a block from the central hub so a little quieter than their cousin hotel Outrigger on the Beach.Comfortable bed with plenty of pillowsBeach front - walk right out the back of the hotel and have your toes in the sand!Free boarding pass printing (its the small things)We arrived early and our room was ready and there was no fee for early arrival - thank you Outrigger!Now the no so good.I hate to start off with money, but for most people it matters. The last time we stayed here there was no resort/connection fee. One of the few places that did not charge this fee that most people do not get anything for. Well - now they do. $31.41 per day (eye roll)Valet parking $35.00 per day (somewhat standard in Waikiki but it still hurts)$17.99 + tax for a pay per view movie (I'm NOT talking adult movies)$10 to listen to music on your TV (per 24 hours)No discount for the Spa if you are a guest at this hotelOnly one sink in the bathroom (sharing is hard)The next time we come to Oahu I will be looking into renting a condo for our stay. There will be no resort fee & most have free parking. There is usually a cleaning deposit but I am OK with that. I just don't like to feel squeezed for every last dollar.As far as Outrigger Reef goes I would still recommend it and I don't think anyone would regret staying here."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 50,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 92,
        "review_days": 0.22617743702081003,
        "helpful_class": 1,
        "review_text": "We chose this hotel from a package deal as it fited in with our budget.  We were not disapointed.  The staff are extremely friendly and helpful.  The hotel is situated in a central location and short stroll to the beach.The room was well appointed and had the most comfortable bed on the planet.The room was serviced daily to a high standard.We were given a welcome basket of fruit, nuts and drinks which was just lovely.Our housekeeper gave us a little flower and card.We had a partial ocean view. This was great because as we discovered, if you have a full ocean view, you have the afternoon sun directly on the balcony which would have been very hot.  Try to get a room on the pool side of the hotel as there is a major construction happening on the other side.Would definately recomend this place to either couples or families.  Be prepared for some noise at night when street performers are playing.  Some arrive at midnight.Note to manager: please put some heating in the pool.  Soooooo cold."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.533953997809419,
        "helpful_class": 0,
        "review_text": "I stayed in a Diamond Head Ocean View Room, 8th floor in July. The room was nice enough, the decor pretty dated (although I was expecting that from other reviews, so that's not affecting my review). The rooms don't have a minibar and the mini fridge in its place turns itself off constantly, so it is difficult to store your own food and drink items. You get one pre-packed portion of filter coffee a day, use it wisely. The bathroom is small and basic but clean overall. Just one day housekeeping seemed to have forgotten to finish the service and the bathroom wasn't done.The main thing that lets this place down is the complete lack of any kind of personal service. I was travelling by myself for my 40th birthday and felt completely left alone. There were no recommendations for activities on check in or any sort of guidance, maybe recommendations of restaurants where a single traveller might be comfortable spending a significant birthday. The lobby is about as charming as an airport terminal and you can expect the same level of service. I never visited any of the on site restaurants for that reason, so I cannot comment on them.You're right on the beach but there is barely any beach left at high tide, so I always ended up swimming elsewhere anyway. It's easy enough to get around on foot. I only used the trolley bus (compulsory Waikiki Connection fee charged at $31.41 per night) once, I preferred walking."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 16,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 12,
        "review_days": 0.19550930996714103,
        "helpful_class": 1,
        "review_text": "I have been travelling to San Francisco for over 30 years , both for business and as a tourist with my wife. In that time I have stayed in most of the major chain hotels located on or about Union Square, the Handlery remains my preferred hotel.The service is excellent , Hermie , the porter , and Dale , the concierge could not be more helpful.  The check in process is quick and efficient as is the express check out, no long queues  as the larger chain hotels on the Square. Rooms have always been immaculate  both in the historic building and , my preferred part of the property, the new rooms built around the pool.The location , on Union Square , is ideal with easy access to the City's excellent transport system (Dale can advise on transit routes), restaurants , conference centre, car hire and stores ( Macy's offer a discount to guests on presentation of the key card) etc.The 3rd & 4th generation of the Handlery family run the hotel and provide a personal touch to all aspects of your stay, a welcome change from the all too corporate hotels in the area.My only reluctance in recommending the Handlery with such enthusiasm is that I may find it full next time I visit."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 8,
        "expertise": 0.001328151499176,
        "user_cities_visited": 654,
        "review_days": 0.38170865279299004,
        "helpful_class": 0,
        "review_text": "We have stayed here 3 times. All 3 visits have been over Thanksgiving or Christmas Holidays.  All 3 stays have been excellent. The staff is very friendly and very service oriented Rooms are clean and comfortable. Pillows could be better, but they were adequate. Breakfast was excellent and the breakfast staff super helpful."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 8,
        "expertise": 0.0019338315998530002,
        "user_cities_visited": 12,
        "review_days": 0.45071193866374504,
        "helpful_class": 0,
        "review_text": "Expensive, but Gorgeous hotel. Comfortable, well-appointed rooms. Great location. May sound funny, but spending a bit more to have access to Regency Club really added to the enjoyment of our stay. Regency Club is on the top floor with phenomenal 360 degree views, and includes breakfast, small snacks in afternoon (fruit/cookies) and hors d'oeuvres and dessert in evening that can basically substitute for dinner. Only wish the hours of the Regency Club were longer into the evening (close at 9pm.)"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 1,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 3,
        "review_days": 0.056407447973713006,
        "helpful_class": 0,
        "review_text": "Location is good. Hotel is starting to look a little worn. The huge atrium makes for a very loud environment that extends into your room. Most disappointing is thy my TV did no work for a day. When I asked for a rate reduction in return, they said no because my rate was already slower than normal."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 26,
        "expertise": 0.002065997785615,
        "user_cities_visited": 25,
        "review_days": 0.168127053669222,
        "helpful_class": 0,
        "review_text": "We booked a suite with ocean views. Room was on 25th floor with perfect views of waikiki beach. Room was clean and tidy and bed clean and comfortable. Reception staff (particularly Geri) were helpful and attentive. Room was cleaned each day and even caught the cleaner vacuuming the carpet. Tiki bar food and drink are average value and quality. Breakfast is expensive there: we paid $70 for 3 breakfasts. To save money go to Dukes for buffet breakfast: $18 for adults and $8 for kids.pool is clean and has ample sun bathing recliners. I would definitely stay again."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 81,
        "expertise": 0.0049967686511870005,
        "user_cities_visited": 143,
        "review_days": 0.033953997809419004,
        "helpful_class": 0,
        "review_text": "Pros:The hotel is hip and the lounge area and a bar are fun. The bartender really knew his drinks.It is just one block away from the L stations. So, it's very easy to get to from the airport. It's also very close to the Millennum Park and, generally, centrally located.Cons:Most of the rooms have a \"view\" of the inner courtyard.   So not only do you not get a view, but you also don't have any privacy.The bathrooms are not very private, with the sliding glass door, so if you are travelling with someone else, keep that in mind."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 241,
        "review_days": 0.22617743702081003,
        "helpful_class": 0,
        "review_text": "The Orchard's staff was uniformly helpful, room was decent size for a city where so many rooms are small, and the location was two blocks above Union Square, 1-1/2 blocks from the Chinatown Gate, and just below Nob Hill.  I had requested a quiet room, and did receive an interior, quiet location.  Everything would have been perfect, except that our plumbing offered no COLD water.  The shower water was so scalding that we resorted to pouring baths and letting them cool off for half an hour before we could bear to stick our toes in (and I like my baths hot).  The hotel did offer to move us to another room, but we were only there for two nights, and it seemed too much trouble.The hotel does have a restaurant for breakfast, but absolutely no one was eating there, so we ate at Roxanne, a cute restaurant a couple of doors down."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 17,
        "expertise": 0.0016456905679150002,
        "user_cities_visited": 25,
        "review_days": 0.44249726177437004,
        "helpful_class": 0,
        "review_text": "We stayed at the Hilton Chicago O'Hare 3/15/17 the night before flying out to Florida. This was our first time flying out of O'Hare so we wanted plenty of time to park and make it to our flight at a relaxed pace. If we flew out of here again I would explore other area options before booking here again.Pros:- Location. Location. Location. The hotel is right on the airport property and is a moderately short walk and escalator ride to the terminals. This is the main appeal of the hotel.- We chose a room with a runway view and despite this there is only mild noise from the airport. I have experienced worse noise from airports at farther away hotels.- Staff were kind and service was respectable.- We checked in around 01:00 PM without early check in request without issue.- The view of the runway is enjoyable to watch if you are an aviation enthusiast.- The bed and pillows were soft and comfortable. The room, furniture, and linens were clean.Cons:- For over $300.00 for one night I would expect better quality overall. The value does not match the price. Amenities were basic and included running water, coffee and tea, slow internet, a place to sleep, TV, and outlets. We opted not to access the mini bar. We did order room service (as the price is about the same as dining at the on site restaurants) which was good but rather simple in taste.- The entire building is either in heating or cooling mode. Upon our arrival we noticed the room was uncomfortably warm (77F to be exact) and turning down the temperature did nothing. The front desk informed me that because it is 35F outside the building is in heating mode. Options offered included moving to the other side of the hotel away from the sun, having a portable air conditioner brought up, or opening the window. We opted to open the window which did cool the room down nicely but also allows all the noise from the airport and street below in.- The Hilton Honors WiFi was dreadfully slow (1.56 Mbps download).- No complimentary food.- This isn't really a con but rather a laugh; whoever measured the clearance between the end of the toilet and bathroom door needs to measure twice and cut once as the door doesn't clear the toilet when you open it.Overall, it was nice to be able to check out after a good night's sleep and leisurely walk into the airport terminal; however, for the money paid I am sure there are better options with better value not that farther away."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 18,
        "expertise": 0.006131681404769,
        "user_cities_visited": 65,
        "review_days": 0.07667031763417301,
        "helpful_class": 0,
        "review_text": "I was recently here for a conference and we had rooms here. When I checked in, I was treated with the utmost respect and courtesy, and was actually given an upgrade (without asking for one). I was given a mini-suite, which had a separate sitting area from the bedroom and two flat screen televisions.Everything was clean, the room smelled great, looked great and was very well maintained. The bed was super comfortable, and the service at the hotel overall was top notch!The location was great, a short walk to Chinatown in one direction or the National Mall in the other."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
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        "review_days": 0.7672508214676891,
        "helpful_class": 1,
        "review_text": "Pleasantly surprised by the quality of this very affordable hotel. Rooms are very spacious, well-appointed, and clean. Mattress and linens firm and soft, respectively. Cookies and milk on the dresser as a welcome gift. Restaurant is also very good and affordable with careful preparation and great service. And, the real difference is the quality of the staff.  Service across the board is friendly, professional,responsive, and very thoughtful. Each one smiles, greets you, and has adopted a standard of great service, joyfully given. I\u2019ll pass on the expensive, \u201cfancy\u201d hotels and return \u201chome\u201d to WPH."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 5,
        "expertise": 0.0014068189341270001,
        "user_cities_visited": 4,
        "review_days": 0.060240963855421006,
        "helpful_class": 1,
        "review_text": "This hotel was in an excellent location, literally feet away from the NOMA/Gallaudet Metro stop and an easy transfer to the yellow line/Reagan Airport. The rooms were spacious and comfortable and the staff were extremely friendly and helpful."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 21,
        "expertise": 0.0018502957926980002,
        "user_cities_visited": 64,
        "review_days": 0.044359255202628005,
        "helpful_class": 0,
        "review_text": "Our visit to the Las Vegas area gave us a chance to visit our niece in Henderson, visit some snowbird RV friends in Henderson plus go the Michael Jackson ONE show at Mandalay Bay.  Since we had a rental car, we really appreciated the FREE parking at Club de Soleil and the many covered spaces.  My wife utilize the swimming pool each morning while I utilized the fitness center.  It was relaxing to start our day with those activities.  The 1 bedroom unit we stayed in was perfect for our needs.  We shopped for breakfast items and beverages on our first night.  The kitchen had a nice refrigerator, tea kettle, coffee pot and all of the items needed for our daily breakfast meals.  We slept well in the king sized bed.  The whole facility covered all of our needs nicely.  It was nice to not be trapped on the Las Vegas strip.  It was nice and quiet in the evenings while we were sleeping."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 16,
        "expertise": 0.002174322228063,
        "user_cities_visited": 68,
        "review_days": 0.205366922234392,
        "helpful_class": 0,
        "review_text": "Great location on Fremont. Room was comfortable and nicely updated.  If your room is overlooking the FSE expect very loud music starting at 7pm. Didn't bother us since we went out at that time and returned early morning. If you sleep early ask for a room facing the other direction. Casino was fun, especially on the second floor for the horse track."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 63,
        "expertise": 0.00391412161652,
        "user_cities_visited": 46,
        "review_days": 0.379518072289156,
        "helpful_class": 0,
        "review_text": "The Continent is a 3 star hotel by my standard. It is not cheap but then what can you expect for a hotel located in the busy business district of  Sukhumvit. I chose this hotel because of its location close by to Sukhumvit MTR station and other BTS lines. Nevertheless there are plenty of places like shopping malls just a few minutes  walk away. Checking in was a painfully slow process even though the rooms were confirmed months back. I have to say the room is fairly big with average decent comfy beds that allow for a good night sleep. The room was facing the buildings though, not the busy streets. Bathroom was average size with usual toiletries. Breakfast, buffet style, was average with a decent spread of usual pastries, western and Asian dishes. The fruit station could have more local fruits. For other meals I prefer the nearby food courts located in Terminal 21 where you can get a wide variety of local food at relatively cheap prices. The staff are friendly and quite helpful  too."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.9123767798466591,
        "helpful_class": 0,
        "review_text": "Polite greeting during check-in and check-out process.Room is big, clean and comfortable.Comes with flower and chocolates.Breakfast consist of variety such as American, Asian and Vegetarian.Location beside shopping mall."
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 231,
        "expertise": 0.008583327559794001,
        "user_cities_visited": 81,
        "review_days": 0.8997809419496161,
        "helpful_class": 0,
        "review_text": "My family and I (five adults) stayed at the Hilton Waikiki Beach in late June 2019. We had two rooms with double beds; each faced the ocean (some do not). Like most Hilton properties, this is a dependable choice for your stay in Waikiki area. This was our first visit to Oahu, so I cannot compare to other nearby hotels.We were generally pleased by the stay. Rooms were comfortable and well serviced, and overall service by staff was excellent. The property is in walking distance from many great restaurants and stores, as well as the beach area itself.Despite its location in a tourist area, the hotel appears to have a decent number of business travelers and airline crews on property. That, in my opinion, speaks to the reliability of the Hilton brand and this hotel.Highlights of the hotel include the nightly live music in the lobby bar area, the free breakfast in the executive lounge, the on-site coffee shop and the hotel restaurant MAC 24/7. The restaurant was surprisingly good, with obscenely large portions. Our waiter was exceptional.I'd definitely consider staying here again."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 22,
        "expertise": 0.0016406104445560001,
        "user_cities_visited": 75,
        "review_days": 0.24917853231106202,
        "helpful_class": 0,
        "review_text": "Located just steps away from the main drag in Waikiki , it was a good choice for the price if you want to be close to the action.The bright  and colorful lobby had a very relaxing feel to make you just want to chill out.Tha front desk staff was also efficient in checking me in.My room was on the 6th floor, with a city view . The room was a large one, with 2 large beds and looked clean and well equipped. The bathroom was big and a huge tub too.From the reviews I read before I picked this hotel, I was aware that there was a construction site nearby, but it was right outside  my balcony. Tho the view was distracting, I wasn't disturbed by any noise , as I checked in late.Overall I found my room to be satisfactory  and comfortable.. I couldn't adjust the thermostat as I found it not as cool as I wanted.They do provide a basic free continental breakfast in , very light in the offerings, but it's a start to get you going.The staff was not overly friendly but helpful in booking me a shuttle to the airport.There is even a small pool to take a dip in, and the lobby does feel like an Oasis in the middle of the bustling Waikiki  . So close to everything without paying the high resort rates. I found my brief stay pleasant and I would come again , but hopefully a room with a more pleasing view next time. A good deal for being close to all the shops and the famous Waikiki beach."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 10,
        "expertise": 0.001507962779065,
        "user_cities_visited": 6,
        "review_days": 0.340635268346111,
        "helpful_class": 1,
        "review_text": "The worst experience I ever had, my best friend and I stayed here and checked out the next day.  The ceiling is low, carpets very worn and the pool is constantly in the shade, the limo driver didn't drop us off at the awkward front door as it was in a alley way; all I can say is Good luck!"
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 35,
        "expertise": 0.0035050157174010004,
        "user_cities_visited": 27,
        "review_days": 0.519715224534501,
        "helpful_class": 1,
        "review_text": "Location is a short walk from train station (airport link) but this hotel is located near to pratunam market. Room is spacious and clean with all amenities provided.No swimming pool but with sky bar and restaurant within the hotel.Their concierge staff is really helpful and friendly. They make you feel welcome before you step into the hotel. they will help to carry and keep the luggage. and will be sent to your room directly after check in.Modern style lobby and welcome drink will be served while waiting for check in. Only cash or credit is accepted for deposit,  debit card is not acceptable.Grab or Uber is another option to get there if you do not want to use taxi or tuk tuk."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.256297918948521,
        "helpful_class": 1,
        "review_text": "From the very moment I entered this luxury hotel, I knew I was in for a real experience of the extraordinary.  Greeted by friendly doormen and front desk personnel while taking in the modern yet refined decor, I was immediately checked in, and found my way easily to my room.  The room was fabulous in every way, from the impeccable interior design to plush bed to the great view of the city below.  All conveniences and details, from mini bar to toiletries had been taken care of.The hotel's locaton...Couldn't be better.  A quick walk to the Mall, Memorials, Museums, and cabs waiting for those wanting to visit places further afield, the location is one of the absolute best.The hotel offers dining  and room service with excellent food, and a lounge and outdoor seating for a relaxing spot to unwind after a busy day.  The unpretentious and friendly concierge services are the best I've ever had.  For that matter, the entire staff adds personal touches and care in everything they do.  They make your stay all the better and make you feel like royalty.The room is so quiet, the bed so comfortable, and the bathroom amenities are fabulous.  It's everything one needs for a home away from home.  Anything you need, you will find, anything you want, you will have and more!  Highly recommend!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.29079956188389905,
        "helpful_class": 0,
        "review_text": "My family decided on a last minute trip to Seattle to see Copa America 2016. Due to our flight schedule and time to game, I needed to be as close to Centurylink Field as possible...luckily I found the Silver Cloud Hotel - Seattle Stadium. I am not kidding...it is literally across one intersection from Centurylink Field and another intersection from Safeco Field. The staff were very friendly and courteous, the food at Jimmy's on First was great and the room was very clean and comfortable. The only knock is that the rooms which face the west side (towards the sound/port) are a bit noisy from the street traffic below. But once the game ended and the night went on, it was quiet again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 9,
        "expertise": 0.021736731766523,
        "user_cities_visited": 10,
        "review_days": 0.682913472070098,
        "helpful_class": 0,
        "review_text": "Great hotel with location right next to the Nationals baseball stadium, however when we arrived it was very confusing where to park for the valet.  We had to circle the area before calling the hotel for direction. Parking costs $43 per day but we were not aware of any other overnight parking available in the area.  In addition there was a lot of noisy street construction every morning.  The hotel staff was very nice and helpful; breakfast was very good.  Be prepared for lots of groups of kids to be in the hotel too which may make finding a table for breakfast difficult."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 31,
        "expertise": 0.005909742910735,
        "user_cities_visited": 14,
        "review_days": 0.319277108433734,
        "helpful_class": 1,
        "review_text": "We checked into the Princess Suite, 1 bed room, large bathroom, separate living room, and a kitchen. This room and property is perfect for traveling families.Loved the space and ability to have  quick meals and snacks in the room.  When traveling with children - having water, milk, juice, and cereal available helps.No cigarette smoke, slot machines, or loud people walking down the hallways.  Great place to stay at Vegas when looking for a relaxed place. Close to the strip,market,and dining places.Pool deck is very relaxing and has a beautiful view of the strip."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 2,
        "expertise": 0.00035203312263800004,
        "user_cities_visited": 12,
        "review_days": 0.26013143483023,
        "helpful_class": 0,
        "review_text": "A room with a view and possibly one of the most relaxing places to stay. Extremely comfortable bed and a bathroom of luxury. A good size pool to unwind between sight seeing/shopping before heading out to find the perfect restaurant for that much awaited evening meal!!  Very friendly and helpful staff."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 22,
        "expertise": 0.0013731043191480001,
        "user_cities_visited": 34,
        "review_days": 0.365279299014238,
        "helpful_class": 1,
        "review_text": "My wife and I decided to spend four nights in Chicago because we had a Blackhawks game, a meeting and a CSO concert.  Since we had such a great stay at the Talbott's Hotel last time, we decided to stay there again.  It was a delightful stay.  The most enjoyable part of the stay is the people who work there: Alicia at the Front Desk, Charles and Dwayne, the Bellmen.  We look forward to seeing them again!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 5,
        "expertise": 0.002586830458396,
        "user_cities_visited": 6,
        "review_days": 0.37787513691128105,
        "helpful_class": 1,
        "review_text": "Stayed at edge hotel for 5 nights. Very cool rooms. Every inch has been thought thru for a travelers needs.  Hooks on back of door for coats, place for luggage out of walkway shelves in bathroom for lots of toiletries etc. etc. nice pillows, air and heat controls work well for great temp controls.( may have to ask Mario or Anthony how to operate them lol) Nice continental breakfast variety. Starbucks on Broadway. C town grocery about 3 blocks away reasonable and great selection!  Edge Employees are super friendly and very accommodating if have questions or need anything. Walkable to  restaurants on Broadway.Nice Parking lot  on 165 and st, Nicholas and could park on street if lucky to find one! Lol. Subway stop 1/2 block away. Close to hospital also. Had a great experience!  Will ray again. gain employees made us feel very welcome ."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 47,
        "expertise": 0.006056702183812,
        "user_cities_visited": 28,
        "review_days": 0.284775465498357,
        "helpful_class": 0,
        "review_text": "What an amazing hotel.. facilities, location, amazingly friendly staff. . Couldnt ask for more.Stayed in a club room here and for the extra money was very much worth the extra $$.The mrt is only a few minutes away and also are some fantastic markets,  both permanent and tented.Fantastic wi-fi service, which is complimentary, unlike some other 5 star properties.The staff could not do more to accommodate.Thanks so much Centara I will definitely be back\u263a"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 10,
        "expertise": 0.002444874184799,
        "user_cities_visited": 12,
        "review_days": 0.123220153340635,
        "helpful_class": 1,
        "review_text": "Should have known this was going to be bad when we couldn't pull into the drive way because it was filled with 5 police cars. Front desk lady was rude (Philippine with glasses). Asked if we may be able to check in early she said no, I asked  what time check in was she said 3 check in is always at 3. Then she said probably wouldn't be ready at 3 maybe 4. I asked to speak to a manager she said was not one there. We prepaid so I couldn't cancel the reservation. They need customer service training, too say it politely."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 16,
        "expertise": 0.005068226120857,
        "user_cities_visited": 10,
        "review_days": 0.7048192771084331,
        "helpful_class": 1,
        "review_text": "I booked this hotel at the last minute for a friend and I to have a short shopping getaway and it totally surpassed my expectations. Perfectly located on Geary Boulevard in Union Square, the hotel is in a great central location for all of your San Francisco fun as it's an easy walk to shopping, the Ferry Building, catching a Cable Car for sightseeing, BART, or the Market Street F line for getting to The Embarcadero. If you take a cab or rideshare, you'll be dropped off right at their lobby. if you're driving, the garage entrance is on O'Farrell Street and a bit of a hike to the lobby (you'll be much happier if you let the bellman deal with your luggage; trust me). Although i had booked a double room in the historic section on Geary Boulevard, we were upgraded to a slightly larger, quieter room in an adjacent building that overlooked the small pool area. I was most impressed with the modern decor and thoughtful touches in the room: all new furniture, three nightstands including a refrigerator in the bottom of the center stand, ample desk, plenty of drawers in the dresser, nice sized flat screen tv, two full-length mirrors, shoe-shine machine in the room, ample vanity area just outside the bath with ample lighting including a lighted magnifying mirror, robes, hair dryer, heat lamp in the bath, bathroom scale and Lather bath products. I've stayed in luxury hotels that didn't have this amount of attention to detail! The room rate was well below most other San Francisco hotels in this area. We dined in the hotel restaurant, The Daily Grill and although the food was excellent, they were short a server or two which is to be expected in this economy. Our server did apologize profusely. I would absolutely stay here again."
    },
    {
        "user_review_posted": 248,
        "user_total_helpful_votes": 93,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 63,
        "review_days": 0.61117196056955,
        "helpful_class": 2,
        "review_text": "We spent one night here after a week at the resort area of Ko Olina.  We wanted to experience Honolulu without all the craziness and tourists on top of each other.if you want some peace and quiet this is a perfect place for you.The rooms are spacious and feel zen and uncluttered.  They come with robes and slippers.  There is no bathtub, just a shower.  The room had a small microwave and fridge.The lanai was very nice and we were upgraded to an ocean view room due to painting outside our planned diamond head room.  There is plenty of ocean to see but the view is in between buildings.  There is no pool but the ocean is a short walk away.The hotel has a wine happy hour at 4 to 5 and they served some cheese fish also.  There was good coffee in the lobby in the morning and an espresso maker in the room.The staff was very friendly and very helpful with dinner recommendations and directions.  We walked into the Waikiki area and enjoyed the walk around shops and to dinner.  Resort fee of $25 a night covers valet parking, towels, the lobby drinks, free movie and PS games etc.If you want a full on resort or want to be in the crowded beach this won\u2019t be for you but if you want a zen place by the hustle and bustle this will make you happy."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 13,
        "expertise": 0.001993453234764,
        "user_cities_visited": 21,
        "review_days": 0.49397590361445703,
        "helpful_class": 0,
        "review_text": "We went with couples on both ends of the political spectrum and by far everyone LOVED this hotel! It's stunning! The lobby bar is elegant and sophisticated with a young vibe.  Food & service was wonderful! Rooms were amazing! Concerige staff exceeded our expectations with tour & dining assistance.  Definitely going back!"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 11,
        "expertise": 0.001192196629016,
        "user_cities_visited": 22,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "The hotel was ok. Hardly any beach. Very narrow and small. Ok on the restaurants. Had three of them. Didn't go to them. Good views of the ocean in two of them. We upgraded the room to an ocean view. Was just ok. The beds were not placed best for the view. In bed could only see a building. The rest of the room was ok. Will stay elsewhere"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.11719605695509301,
        "helpful_class": 0,
        "review_text": "It could have been a 4 or even a 5 if the internet wasn't worse than in a foreign country (when it's working). Seriously the speed is 4mbps/4mbps - totally unacceptable! And, that's when it's working. Often, it doesn't even work at all.Staff are complacent and don't seem to give a SH**...Also, the SPG desk for platinum is NEVER staffed - they seem to always be on break when I need to check in - i am talking over 6 times in the past few months.When I got here at 7 last night, (PM) my room wasn't even ready. Whats that about?!On the other hand, the breakfast is pretty good and the service in the restaurant is real good - friendly and delicious - krispy kreme donuts.The beds are comfortable - standard westin beds."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 25,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 13,
        "review_days": 0.791894852135816,
        "helpful_class": 0,
        "review_text": "My husband and I had a great time at The Gwen. The location was excellent, the hotel was beautiful, the room was clean, check-in/out was a breeze, and they had the best complimentary hot buttered rum I've ever had. My only complaint, and it's a small one, is that the room and bathroom were a little dark. Marriott hotels are typically my \"go-to\" hotel, and The Gwen certainly didn't disappoint. I would definitely stay here again."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 11,
        "expertise": 0.0016123693286770001,
        "user_cities_visited": 20,
        "review_days": 0.305038335158817,
        "helpful_class": 1,
        "review_text": "Friendly front desk. Free popcorn  in the lobby like at a movie theater. Fast free easy wifi in the rooms. Plus a pillow menu with my favorite kind of pillow (buckwheat!!). I booked this on Hotel Tonight and paid $125 including taxes. For that rate in this location, this is an excellent value. My room was not very big (oddly the closet was HUGE) but that didn't bother me. The light noise like the cable cars or trolleys outside might bother some people, I like to sleep with the window open, but it was fine with earplugs. I am cautious about giving 5 star reviews but this was such good value and I just liked it. They seemed to pay attention to a lot of details, like candy bowls in the room and a good power plug and USB charging station on the desk. Would definitely come back if I needed somewhere to crash or work."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 8,
        "expertise": 0.001383478046834,
        "user_cities_visited": 9,
        "review_days": 0.14293537787513602,
        "helpful_class": 0,
        "review_text": "This is a lovely hotel. It's got a tropical and breezy flavor. It's not fancy or stuffy. It's what beachy Waikiki is suppose to be. And even more, the staff is excellent.We had some great people helping us today: Erin at the front desk, Kaley in the patio restaurant and Justin, also at the front desk.  Everyone was helpful and pleasant. But Justin went above and beyond his job description.  He is personable, professional, intelligent and an excellent guest relations host for the hotel.  The General Manager, Frederick Orr, is savvy in the choice of his staff. They are a tribute to his good management skills. Definitely go to the Sheraton Princess if you want a laid back and hassle-free holiday in Waikiki."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.656078860898138,
        "helpful_class": 0,
        "review_text": "So greatful for the free room upgrade and early check in!!! So excited to celebrate my 23rd! Let the weekend begin\ufe0f Liz has been a huge help to start an amazing weekend!! We are so greatful!!! Liz your are amazing"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 9,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 13,
        "review_days": 0.819277108433734,
        "helpful_class": 1,
        "review_text": "I have never encountered such exceptional friendly service at any hotel anywhere in the world - from the cleaners, to the concierges, to the reception staff as well as the restaurant staff.   Every staff member that I encountered smiled and greeted you.   Nothing was too much trouble.   The rooms are well appointed and the beds in particular are superb.  Everything in the rooms is where it should be - I could not fault anything!   Well done Jumeirah Beach Hotel!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.42825848849945203,
        "helpful_class": 1,
        "review_text": "We really enjoyed our stay, although it was quick, just two nights. Their driver waited for us at the airport for 2.5 hours due to delays and customs. They had a great buffet breakfast that was included. I would stay their again."
    },
    {
        "user_review_posted": 172,
        "user_total_helpful_votes": 102,
        "expertise": 0.00276873256712,
        "user_cities_visited": 294,
        "review_days": 0.322015334063526,
        "helpful_class": 2,
        "review_text": "We read great reviews about this hotel. We found it difficult to navigate to the hotel carpark entrance, where we were eventually greeted by valet parking only. We would usually self park, but the hotel did not offer this, and indeed, nearly laughed at the idea of it. We were then informed it would cost us $50+tax for 24hrs!! (Later we discovered a carpark across the road was $20)  Our room was located on the 8th floor, it was clean and tidy & the bed was comfy. No complimentary water - instead it was $6 but hey the soap was free! We really didn't feel the love here at all. We have spent 3nights in Malibu for less that what we spent in San Francisco...but maybe that's the price of a big city!!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 5,
        "review_days": 0.002190580503833,
        "helpful_class": 2,
        "review_text": "Im writing this review while im waiting for a technician to come and open my door because the key reader is not working, 25 minutes passed since i informed the operator and still no one showed up yet. And the construction work which is not mentioned in the website is disaster, you can see the glasses are shaking. All the 3 4 5 stars hotels give a complimentary free water bottles but here is 3 dollars each.Too pricy with no facilities with the room and too disappointment."
    },
    {
        "user_review_posted": 349,
        "user_total_helpful_votes": 104,
        "expertise": 0.0013363949962480002,
        "user_cities_visited": 119,
        "review_days": 0.8537787513691121,
        "helpful_class": 0,
        "review_text": "My first impression when we walked into the lobby of the Residence Inn was of disappointment until I quickly learned the rest of the hotel made up for the lack of \u201cWow\u201d factor for the hotel lobby.This particular Residence Inn is in a great location. You are a couple blocks from the White House and subway. You have endless restaurants to choose from on 14th Street in Logan Circle.We had a corner room on the 8th floor that was generous in space for our family.  No real great views. I found the hotel to be comfortable, clean and kid friendly. I have eaten at nicer breakfast buffets at Residence Inns before however it\u2019s hard to complain about free food.If you are interested in a modern, clean hotel in a great location that is family friendly and includes a continental breakfast this is the hotel for you!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 4,
        "expertise": 0.001383478046834,
        "user_cities_visited": 5,
        "review_days": 0.41675794085432605,
        "helpful_class": 0,
        "review_text": "The La Quinta on 8th Ave sits amid many properties being developed to handle the Amazon and other expansion, but may be one of the best bargains in Seattle. Rooms are spacious and well-furnished, especially the suites (-06/-07). Even when construction occurs outside, the rooms are relatively quiet. The location is within walking distance of the downtown restaurants/businesses/convention center. It is also not far to the Space Needle complex. Complementary breakfast each morning is well stocked and presented. The staff has always bee friendly and knowledgeable. definitely my first choice whenever business or pleasure travel take me to Seattle."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 48,
        "expertise": 0.002663892435491,
        "user_cities_visited": 41,
        "review_days": 0.002190580503833,
        "helpful_class": 1,
        "review_text": "A well kept, older Hyatt property.  Great location, by the Capitol on a relatively low traffic street.  Friendly and efficient staff. Clean.  My room was smallish and slightly beaten-up furniture, but functional.  the internet is a bit problematic in the rooms at least for me, which was OK by me as I used the conference internet, but others might just go to the lobby.  Lunch was great in the restaurant."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.38116100766703104,
        "helpful_class": 0,
        "review_text": "Overall a nice stay. The Hyatt staff was great. The staff who worked the breakfast buffet was really welcoming and pleasant. Room was nice and we were happy to have breakfast included with our stay. We weren't fans of the pushy valet guys who insisted upon carrying bags when we turned them down multiple times, but they are not technically Hyatt staff."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 2,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 9,
        "review_days": 0.265060240963855,
        "helpful_class": 0,
        "review_text": "Just a 5 day stay here. It was exactly what we needed. It is a good location, easy to get to Union Station to head out to tours or other parts of town. Very friendly staff. The bar is crazy overpriced but there are other local options. I would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.7573932092004381,
        "helpful_class": 0,
        "review_text": "The rooms are definitely smaller than we expected, so much so, that in order to turn the light on in the room, we had to move the bed!The bathroom had mold in the sink area, a weird bug on the floor and overall just looked grungy (and we\u2019ve stayed in hostels)!If you\u2019re looking for a peaceful nights sleep, forget it, we were on the 4th floor and the street noise was very loud.We had to use a hanger from the closet to reach the window shade and pull it down.Most importantly, the elevator, which is a bit scary, has an expired inspection notice. It was last inspected in 2015, and expired in 2016, which I didn\u2019t notice until we were checking out.Thankfully, we were only there for 1 night.The 2 positive things I will say, is 1) it\u2019s right across the street from Peets Coffee so when you\u2019ve been sleep deprived, at least there is coffee across the street, and 2) the hotel is within walking distance to the Regency Ballroom, which was convenient.That being said though, we will pick another place to stay the next time we\u2019re in the city. Definitely not worth the price!"
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 70,
        "review_days": 0.183461117196056,
        "helpful_class": 1,
        "review_text": "Great and grand hotel very well situated right in the center of Bangkok , very modern yet a certain appeal and charm which is unique. Do not miss a small area which is incredible , the Oasis at the pool level , great garden in the middle of BKK.Food at red shy open air restaurant onthe 55 level as well as the service was top notch with a view no one would believe, higly recomanded.Room are very spacious and clean as well well set and modern.You can feel that the hotel is very well manage as the employees seems to be well trained and they are very efficient and polite,Highly recomanded and i will surely return in that hotel when in Bangkok next time"
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 40,
        "expertise": 0.001307151641671,
        "user_cities_visited": 94,
        "review_days": 0.8121577217962761,
        "helpful_class": 0,
        "review_text": "Very pleased with hotel. The location is at the quiet end of Waikiki and only 5 mins from the beach. Staff were all very pleasant. Room a bit on the small size but more than adequate for my needs. They were cleaned every day and were of a good standard."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 40,
        "expertise": 0.002174322228063,
        "user_cities_visited": 59,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "This hotel has been recently renovated and the room we stayed in had a very Zen feeling with earth tones, and updated furnishings that made you feel very relaxed.  Our room had an AMAZING view of the city!  The staff were all very attentive and the gym/health club was very impressive.  The location is a short walk to Union square and while directly outside the hotel is somewhat questionable, you're literally 5 minutes away from the hustle/bustle of SF.Overall, I'd say the updated facilities are very well done and I'd stay here again on my next trip."
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 19,
        "expertise": 0.001663568694353,
        "user_cities_visited": 140,
        "review_days": 0.684008762322015,
        "helpful_class": 0,
        "review_text": "Traditional style hotel only 30 second walk to the beach. Location is perfect for beach, restaurants, bars etc. Room is spacious and has everything you need - safe, toiletries, fridge, coffee maker, comfy beds etc. Trolley stop is nearby which can take you to Ala Moana for shopping. Hotel staff are all very friendly and helpful. Resort fee includes wifi, DVD rental, beach towels. Breakfast buffet is cheap and good food. Would definitely stay there again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 5,
        "review_days": 0.6270536692223441,
        "helpful_class": 0,
        "review_text": "I work for the B.A. Rudolph Foundation, a non-profit organization that provides scholarships to women pursuing careers in public service and the sciences. We host a fundraiser every fall in Washington, D.C. to raise money for our scholarships. Our venue requirements: a historic venue that can fit our anticipated number of guests, allows for ticketing/fundraising, and has no photography restrictions. Because we are a non-profit organization, we never would have thought the Hay-Adams would be within our budget. But they worked with us significantly so that we could have the event there, stay within our budget, AND most importantly, raise money for scholarships that benefit women.Not only did the Hay-Adams meet all of our event needs, we were provided excellent customer service from start to finish. Their Catering and Events Director Alison Okobi met with me several months before the event to walk through their event spaces and learn more about our event. She provided timely responses to all of my questions, and coordinated all requests - from food and beverage, to A/V, to venue set-up and florists.On the event day, Alison checked to make sure everything was set-up according to our needs. And we were in good hands with George through the remainder of the evening. The space was exquisite (including the fireplace), food was delicious, and service was impeccable. Our guests had nothing but great things to say about the event.We hope to come back here in the future and to work with Alison and her team!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 22,
        "expertise": 0.003997657423675,
        "user_cities_visited": 12,
        "review_days": 0.8559693318729461,
        "helpful_class": 1,
        "review_text": "We arrived at this resort while it was in heaviy construction.On our arrival we were notified that the day before they had a suppose flood? As we had booked a 2 bedroom suite with 3 couples and pre booked plans for the day to explore we were furious at the lack of empathy and concern from the front desk.She said they knew the day before but didn't have time to tell us? Of course everybody else in the building didn't look like they were affected by that flood and looking at the reviews it seems these excuses to ship us to EL PASEO hotel which they also own is quite a coincidence...As we didn't have time to deal with the non concern we talked to the other hotel ourselves as the story of an assured reservation transferred to them was changing on the Crescent Resort customer service desk.She started by saying they had 2 bedrooms available at the other hotel,then they had rooms available to she was waiting for a call while she never had the decency to elaborate their plans of what they were doing.At our arrival back from our day in South Beach the gentleman was way more empathetic,he seemed unsurprised at the situation but offered us a free taxi to El Paseo's hotel because of the luggage we were hauling.I would not trust this resort with any reservation because it's very evident that there's either a lot of flood issues with no warning,call or email sent to the affected customers or lying going on?!Thanks!"
    },
    {
        "user_review_posted": 151,
        "user_total_helpful_votes": 29,
        "expertise": 0.0008220601484960001,
        "user_cities_visited": 62,
        "review_days": 0.452902519167579,
        "helpful_class": 0,
        "review_text": "I stayed at the Fairmont while attending a meeting in the area.  The staff was welcoming and helpful.  The room had many nice touches--ample outlets, a variety of pillows, silky smooth sheets, lighted closet, spacious, well appointed bathroom. I had a great night's sleep in the midst of a hectic trip."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.533406352683461,
        "helpful_class": 1,
        "review_text": "Fell in love with Honolulu all over again staying at the Royal Hawaiian Hotel! It is an elegant grand stately hotel evoking a feeling of the early glamorous days of travel when bathers were given their own elevator - and yes it is still there!If you are there on a Tuesday take the 1:00 tour of the hotel - you will learn all about those early days of travel and how it is still being represented in the hanging photos as well as the original art displayed throughout.You are situated smack dab in the middle of Waikiki Beach which is phenomenal and makes the Halekulani look like its out in left field - and yes the staff knew me by name! They are so appreciative to have you stay with them and you really feel the Aloha; not to mention their professionalism and patience with each and every traveller staying with them.I stayed in the historic wing and loved it; if you face the garden just remember you are looking at what the early travellers wanted to look at - they had just spent weeks on an ocean liner to get there and the ocean was the last thing they wanted to look at from this room. So enjoy your garden room; and enjoy this wonderful pink palace - you are truly having it all!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 79,
        "review_days": 0.673603504928806,
        "helpful_class": 0,
        "review_text": "Great room with view to the city.  Location also close to public transport stores, local restaurant.  Breakfast and Dinner buffet were amazing, plenty of choices and most importantly great tasting food.  During my stay different food theme each night and options.  Do not need to get out of the hotel for sustenance.Service staff at the restaurant were great, they know you by name, AMAZING.  It was a business trip but planning on taking my wife for a holiday to Thailand with accommodation at the Marriot.  Cheers,"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 7,
        "expertise": 0.001196750948488,
        "user_cities_visited": 7,
        "review_days": 0.09529025191675701,
        "helpful_class": 0,
        "review_text": "I was a little worried as we drove up to the hotel because the building looks way run down and old compared to all the new ones coming up around the area. However, the moment we walked inside I was put at ease. The hotel is gorgeous. The front staff is friendly. The complimentary breakfast served from 6:30 to 9:30 was delicious. The room was clean and modern. There was construction going on outside and I couldn't hear a thing in the room. They also have computers and a printer available in the lobby, so I was able to check in and print my boarding pass. The only thing was parking in the garage was tiny and difficult. Definitely saw some scraped cars. But what can you expect for a garage in downtown Seattle?"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 7,
        "expertise": 0.002503840636909,
        "user_cities_visited": 13,
        "review_days": 0.8170865279299011,
        "helpful_class": 0,
        "review_text": "Reception efficient, room comfy and well equipped.  Staff friendly and helpful.  Nice rooftop bar with a long happy hour.   Complementary Tuk Tuk to terminal 21 shopping mall.  Centrally located for access to most of bangkoks shopping and tourist sites. Although the nightmare traffic is the best advert to use the sky train as much as possible.  Room was a little slow to be made up and not always replenished.  Tea bags not replaced, or just 2 left !  One towel left, shampoo not replaced."
    },
    {
        "user_review_posted": 156,
        "user_total_helpful_votes": 20,
        "expertise": 0.00051208492122,
        "user_cities_visited": 100,
        "review_days": 0.7311062431544361,
        "helpful_class": 0,
        "review_text": "I had an early morning flight and decided to stay at the airport for the convenience.  The hotel is large and walking proximity to the airport.  My room was clean and had a refrigerator.  I was pleasantly surprised and would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.140197152245345,
        "helpful_class": 0,
        "review_text": "I definitely will come back this hotel. Never seen breakfast steak and egg only $13 in Hawaii exclude coupon %20 off. Room is big and clean. Staff are so friendly and patience every time I ask a question. Only 5 minutes walking to the beach and trolly station.I have not tried Koren food on 2nd floor yet but I think will be good food too. In short strongly recommend for everyone who does not know where to stay in Waikiki beach area."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 79,
        "expertise": 0.005529918024806,
        "user_cities_visited": 276,
        "review_days": 0.336254107338444,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel for two nights when booking in we were asked to agree to $100 if we smoked in the room $25 for the towels and so much for the sheets this made me a little bit dubious the first night was a very noisy people coming and going and people shouting well into the early hours of the morning went for breakfast which was from 8 but did not open until 8:15  disappointed with breakfastIs consisted of toast butter and marmalade but there was no knives to actually put that on the toast also the coffee was undrinkable must be the worst coffee I've ever tasted the next day we do not wait for breakfast."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 7,
        "review_days": 0.7546549835706461,
        "helpful_class": 1,
        "review_text": "Was very impressed with the rooms and features. Design was modern and the room was clean and well maintained. Only downside is that the hotel is near a hospital. I was surprised to find that they provided disposable earplugs in the room which allowed me to easily sleep through the ambulance sirens.Only odd thing about the hotel is that the lobby is on the second floor and you have to use a separate elevator to go from the entrance to the lobby and then from the lobby to the rooms."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.054764512595837006,
        "helpful_class": 1,
        "review_text": "The views were pretty great from my room in lagoon tower although was hoping for more of an ocean front view with how much we spent wish they would have been a little more clear about the view although not bad. The beds were absolutely wonderful. Very luxurious and comfortable. Down  Feather comforters and pillows and very comfortable pillow top matresses.  If u have kids the two bedroom suite is nice and spacious.  Large master bed. The furniture is a little worn although nice and carpet looks a bit dated(in lagoon tower). Although kitchen and bathroom have been updated and have nice granite counter tops. Nice beaches nearby. If you are interested in paddle boarding or going on the water bike peddles I recommend going down the  each a little ways and renting them there as they are way cheaper than they are by the lagoon. Plus more fun to go in the ocean. A paddle board is $15 or 20 bucks on the beach and the lagoon paddle boards on the lagoon is $40 and you cannot take them out in the ocean, only the lagoon. Over all nice stay. Fun water slides for kids and other pools more for adults."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
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        "review_days": 0.432092004381161,
        "helpful_class": 2,
        "review_text": "We stayed for 8 nights in Feb 2017 with 5 adults in the 1 Bedroom with Den Ocean View room.  Our intent was to have a special trip for my elderly mother whose mobility is now limited and cannot travel much.Location \u2013 Close to the heart of Waikiki.  We were worried about the distance to the beach and ability to get there with a wheelchair.  The walk to the beach was very easy and it was actually similar in distance to the beach compared to some of the Towers at the Hilton Hawaiian which are portrayed as beachfront.  Tip \u2013 rental for umbrella  and 2 lounge chairs at beach is $30 for the entire day if you go pay before 9 am (look for the yellow ones, best priced).Service \u2013 Every single staff member is well trained in guest service.  All five of us were impressed with the level of service and support.  We did have one issue which was crucial to us.  The lift for the pool area was not working due to a storm the evening before we arrived.  After a few days, we expressed our disappointment and frustration with the length of time to get it repaired.  Chris Slorez from the restaurant and pool area went out of his way to push building engineering to get it fixed same day and also advised management of the undue delay.  We received an apology call the next day directly from the Hotel Manager Scott Dirks.  It was not just lip service, the empathy expressed was very genuine, a real class act!  He went out of his way to make amends for our lost pleasure time (likely the first and last trip for my elderly mother to Hawaii).  The positive actions taken by Scott made it all ok in the end.  I have travelled around the world (Barcelona, Lisbon, Dubai, London, Venice, Madrid, Caribbean, Mumbai, Nairobi) and I can state confidently that the service at Trump Waikiki was second-to none and certainly much better than other Waikiki hotels we have stayed at before.  This hotel stands out as a five star due to the exceptional service.Amenities \u2013 Pool was about 10ft by 90 ft, warm with a decent size hot tub.  Perfect for adults and toddlers maybe a bit small for kids in their teens.  Pool area is fully accessible with a special lift. Great restaurant and SPA as well.  High quality beach bag filled with towels, cold water bottles and an apple and orange available at anytime through the day which we found to be extremely helpful.  No issues in getting extra supplies unlike other hotels.  Concierge is very helpful and knowledgeable.  We worked with Crystal Nichols and she would go out of her way to make additional calls or look into alternatives to get us the most optimum solutions, extremely professional and very approachable!Room \u2013 Superb, very spacious, could easily sleep six and more if you wish to ask for a cot.  Quality all around, kitchen was fully equipped and they added specific utensils we asked for, walk in showers were great and properly accessible per our needs, good view of beach area with a lounge chair and table/chairs on two balconies, free wifi which worked well with no issues at all.We will gladly stay here again."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 8,
        "expertise": 0.001443230718305,
        "user_cities_visited": 13,
        "review_days": 0.650054764512595,
        "helpful_class": 0,
        "review_text": "From the  time  we arrived outside this  hotel  to the time we  unfortunately had to leave, the staff we so attentive to our needs. This beautiful hotel is well worth the  extra few euros the beach just across the road. The hotel decor is something to see, absolutely wonderful. The rooftop pool absolutely bliss. To us it's one to revisit someday. Big thanks all the  wonderful staff."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 1,
        "review_days": 0.7245345016429351,
        "helpful_class": 2,
        "review_text": "Came back for another visit (my third time for me).  Lots of changes since last visited in July 2017.  The concierge lounge is gone.  This is a VERY sore point for Platinum Elite members like my wife.  There is a now a $28/day resort fee per room to cover water at the pool, towels at the pool & beach, plus use of the hotel bikes.  Bottom line:  the charges are not worth what used to be included in the usual room rate without raising the room rate and then throwing a resort fee on top of it.  The closing of the Concierge Lounge is the result of the hotel being transitioned to a resort property.  Marriott properties that are classified as \"resorts\" do not have any Concierge Lounge.  Their \"offset\" is to provide continental breakfast for two per day or 1,000 Marriott Rewards points.  Sorry, while the points or the food is something, it is a weak substitute for what was a great perk for Marriott's most loyal customers.So why come back to the Stanton?  It's simple: location of the property and the superb staff.  The hotel is located at the south end of South Beach in \"SoFi\" for \"South of Fifth\".  The area is less touristy compared to being north of Fifth Avenue.  The beaches are less crowded.  The staff is what makes this place stand out.  From the front desk people like Maria or Ruby to the pool staff like Famous, Patty, and Jashiely who go out of their way to help you feel cared for while relaxing at one of the two pools.  The housekeeping crew is awesome too.  Francia was so nice and helpful when we requested extra towels and other items in addition to Marely.As for food options, the cantina is open and other reviews have addressed it.  The food is OK.  The drinks are too, but they are at hotel resort prices.  They opened a Japanese restaurant on the pool level.  It is small, but seems to get a decent crowd at night.  Haven't eaten here.  Hopefully other reviewers will speak to the whether Azabu is worth a visit or not  The former restaurant you would walk through to get to the pool area is now closed for renovation.  Don't know what is going to go in there, but with the space available, I hope it is something really special.  The Starbucks opened and is most welcome.  It is a regular Starbucks with pastries and breakfast sandwiches in the morning like a typical Starbucks.  It opens at 6 a.m. and access is gained from the pool level.  Follow the signs for the spa and fitness room and then take the door on the left down the stairs to the Starbucks.  You can run the purchases through your Starbucks app or have them charged to your Marriott room.Pool issues:  if you want to assure yourself a spot or spots at the pool, go early.  We were usually down at the pool by 8:30 a.m. to secure a choice spot.  When we arrived this past Sunday, we had to go on a standby list as there were more requests than space available.  We only had to spend about an hour or so in another location, but Patty did come and tell us about the availability of spaces for us and then proceeded to help get us set-up there.This property is very convenient to lots of great restaurants at the south end of South Beach and there are a number of clubs and bars very close by plus convenience stores to restock on soda, water, sunscreen, snacks, etc.This place is not cheap.  However, the overall consistency of the rooms and the superior service levels from all the staff make this a property we will continue to come back to again.  Just be aware of the changes that have occurred if you have been here in the past or if you are a Platinum Elite expecting concierge."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.431544359255202,
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        "review_text": "First trip to San Francisco - Hilton. Generally a great time - room clean and tidy, comfy bed but a bit dated in general. No USB sockets an example.   I like good (non drip) coffee - no expresso type on site. Other than that a great location to explore the city. Staff were very good all round."
    },
    {
        "user_review_posted": 177,
        "user_total_helpful_votes": 50,
        "expertise": 0.0012611032253190002,
        "user_cities_visited": 81,
        "review_days": 0.323110624315443,
        "helpful_class": 0,
        "review_text": "Thoroughly modern room, clean and a great bed. This cost us less than the Carson Tower at the Golden Nugget and it's a better room. An excellent option downtown. Only complaint was that there was no in room coffee maker. Don't be scared away by thew noise on the casino floor. Rooms are quiet."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 14,
        "expertise": 0.001335803043001,
        "user_cities_visited": 86,
        "review_days": 0.9326396495071191,
        "helpful_class": 0,
        "review_text": "We thoroughly enjoyed our 3 night stay. We were in the tower and had access to the lounge for breakfast and evening appetizers which we fully took advantage of. However we were disappointed with the level of service in the lounge. For a luxury collection resort I would expect that all food is out and ready to be served on time. I would also expect that tables would be cleared in a timely manner so new guests could enjoy or at minimum paper products wouldn\u2019t be rolling around on the floors. Overall our stay was great but the lounge service was far from luxury. The property is grand and makes you feel like you are far from Waikiki yet cross the property and you are on the main strip."
    },
    {
        "user_review_posted": 101,
        "user_total_helpful_votes": 62,
        "expertise": 0.002869899700992,
        "user_cities_visited": 263,
        "review_days": 0.21686746987951802,
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        "review_text": "I stayed at the Shanghai mansion as part of longer trip to SEA before Christmas. As I have stayed in BKK several times before, and find Chinatown particularly charming I decided to use my 5 days stopover in the Shanghai Mansion, as this was rated as the top hotel in Chinatown.Because of the small price difference between the room categories I opted for the Mu Dan suite, who was supposed to include Butler service.At arrival I got served the classical cup of tea, and was presented with a map, and was showed to my suite. The suite was nicely appointed, with a large bathtub, separate shower and toilet. It had a small and rock hard sofa (probably supposed to be more decorative than useful), and it came with the free minibar. As I needed some laundry I called the concierge to get the butler to pick up the garment, strangely the concierge did not seem to understand the word butler, and I ended up waiting more than one hour (and several phonecalls) for the housekeeping to finally come and pick up my laundry. Ok a minor fault, but as I had hoped to get help with ironing my suits and shirts (as the butler does on the picture on their website) it was a letdown to find out that I had to pay extra to get the laundry to iron, and at no point during my stay did I see or get offered any assistance from the so-called butler.Breakfast was good and included; I specially appreciated the possibility to make your own fresh juice with their juice machine and selection of fresh fruits. I also had the pleasure of dining in their down-stair bar (the cotton club was closed for shooting a movie), the food was excellent but the service was slow (due to language problems) on occasions. There was no option of in-room dining.Other reviewers who fail to give top rating, often points out the location as a let-down, something I consider as rather unfair as one should research location before you stay. I would say that for Chinatown this is as good location as it gets, and there is restaurants and Chinatown shopping possibility in the uttermost close vicinity. But do consider that a trip to other centers such as Sukhumvit or Silom is likely to take more than an hour in a taxi because of the contemporary building close to the railway station.How the hotel lets the travel agent at the entrance of the hotel be affiliated and offer his rip-off tours just at the entrance of the hotel is beyond my understanding. As a seasoned traveler I was not scammed my-self but other guests at the hotel told me how they had been taken on horrendous sale-tours managed by this agency. When I personally asked about recommendations about shopping malls (I was asking for chains such as Hermes, Gucci etc), the agent tried to coerce me into visiting a cousin who had a fantastic offer\u2026. My recommendations, do not buy tours, and do not let him get you a tuk-tuk (it was rather over-priced as well). Uber work perfect in BKK, I recommend.The three first days went smoothly with the aforementioned sett-backs, on day four and five my main issues started, the cockroach invasion. Somehow several gigantic cockroaches decided to visit my room (ten cm long). And reading that the certain species of roaches actually feed on human tears and skin (google it!) made it hard to fall at sleep. The front office could tell me that they actually had a previous problem with bugs, but thought it was gone after the pest control. However as the hotel was fully booked, changing the room was not an option. To my annoyance the housekeeping was rather reluctant to help deal and clean the roaches. In the end, I actually had to buy pest spray myself and kill and get rid of most of the bugs. This keeping me awake the last nights, I was really thankful of my late check-out the last night. However as a \u201cbonus\u201d, the hotel had forgot that my room included late check-out, and the only option I was given after insisting and showing them my reservation (who was from their own web-site, not a third part company) was the possibility to use a small room to take a shower before I left (I had planned to go shopping, and then go back to the room and nap and take a shower before heading out of BKK).To conclude: Nice room, good breakfast (and other food), excellent location, front office mostly efficient and polite. No butler (?), cockroaches and low flexibility to help out, scam artist at entrance, but general vibe at the hotel very good. Would I stay again, probably not, mainly because of the roaches and the lack of help with changing room, late check-out and overall mediocre service I received when having issues. All in all I think three out of five is most correct."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "helpful_class": 0,
        "review_text": "Well trained staff,comfortable rooms, best value for such a big city.  I stay there often. Hotel was doing some updating and cleaning..it was a bit noisy but the staff was apologetic about any inconvenience."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 10,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 11,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "Kabuki has so much potential but the employees are not up to the standards of a luxury hotel - the service does not match the price.  Upon checking in around 2am due to a late flight, I was told the computer was down so they would have to write down all of my credit card information.  I was not comfortable with that and asked if I could just stop at the desk in the morning but they would not allow that.  The shower was luke warm and the wifi was slow but I didn't complain.  When I returned to the room that evening, the room had not had maid service.  I went to the front desk to tell them about my experience so far, expecting an apology and an offer to have someone clean the room.  I received neither.   In a typical hotel of this caliber and price I would have received not just an apology and maid service but an offer to discount the room or a free breakfast or drink or something.  It is too bad because the physical facility and location are wonderful.  The beds and bedding are great, the amenities of the room and common areas are super and it is a quiet room."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 12,
        "expertise": 0.002537791018426,
        "user_cities_visited": 13,
        "review_days": 0.309967141292442,
        "helpful_class": 2,
        "review_text": "We really enjoyed staying at the Aston Waikiki Circle hotel for 8 nights.The room we had was on the 10th floor and it was extremely clean, and beds comfortable . The hotel offers 2 free movies to rent at a time which was great when we were up really late at night. The location is perfect, right across from the beach, and beside Mcdonalds and a ABC store. It is also close to the restaurant that serves the garlic shrimp truck food , you will not be able to miss it because it smells delicious. If you love garlic you will love the shrimp truck restaurant with the garlic shrimp, garlic rice, salad, and \"freshly squeezed lemonade\" and dessert . Those garlic shrimp were so delicious we had to return again.Another plus about the hotel is that they have items you can use  at the beach for example life vest, boogie boards, beach mats, etc. The room is small but it is very adequate for the two of us, but who stays in there rooms all day in Hawaii. We would definitely stay again if given the opportunity. Until next time Aloha......."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.8187294633077761,
        "helpful_class": 0,
        "review_text": "Shangri La Dubai is an amazing hotel and the staff are superb. We stayed as a family with my wife and my daughter at the Shangri La Dubai last Sept. 2018 for 8 nights. We had wonderful room with beautiful amenities on a high floor on the Horizon Club. The only downside was that the Horizon Club floor was undergoing construction at the time of our visit in Sept 2018, however, we were given access to the Presidential Floor lounge instead. This was a special treat.The Shangri La Dubai is a brilliant 5 star hotel with an amazing ambience, superb d\u00e9cor, and wonderful staff who go out of their way to please the customers.There are so many positives about our stay at Shangri La Dubai:\u2022\tEarly check-in which was an added bonus was for us after a long trip\u2022\tExcellent breakfast buffet at the Dunes Caf\u00e9 with a vast array of foods, ie. Continental, Chinese, American, Arabic and Indian.\u2022\tSuperb Shang Palace Restaurant \u2013 has superb cuisine and special thanks to to the Host who was excellent customer service\u2022\tWonderful, friendly and courteous staff at check-in, Dunes Caf\u00e9, doorman, etc.\u2022\tGreat shuttle service to Dubai Mall\u2022\tThe Hotel had excellent views of the Burj Khalifa and Dubai Skyline\u2022\tIt's close to the airport, Dubai Mall, Burj Khalifa, and World Trade Centre and may more landmarks.Bravo! Shangri La Dubai, Thanks for an outstanding vacation experience. Our stay at your hotel in Dubai was a memorable experience for our whole family.Lastly, I am happy to say that we are planning return trip back to Shangri La Dubai again this Sept. 2019. Excited and eager to come back.Amin K, Canada"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7207009857612261,
        "helpful_class": 0,
        "review_text": "Stayed at The Drake for two nights on a recent trip to Chicago. I was very excited to stay here, as I heard so much about its elegance and reputation as one of the finest hotels in the city.Although the lobby is gorgeous and upscale, the hotel itself lacks several basic amenities that are easily found in a Hampton Inn or a Holiday Inn Express. As my gf and I got to our room, the first thing we noticed is that the door jammed and needed to be pressed hard with our shoulders to open--not a good sign.As we entered, we saw that the minibar was locked and no refrigerator was accessible. Hm, they must have forgotten to give us the key at the front desk. No matter. But the room itself was very oddly shaped--the TV was situated in front of a small desk with two chairs, while the bed was pushed into an odd \"cul-de-sac\" in a rounded corner of the room. The view of the TV was therefore completely blocked for half of the bed. Odd. I also noticed that there was only room for one bedside table--not two. Every hotel I've stayed in has a bedside table at EACH bedside; not just one. Also odd.Before we left the hotel for the day, we went to the front desk to ask about the minibar. \"It's been discontinued,\" we were told. \"We don't allow access to the minibar or the fridge any longer.\" Hm, ooookay.The strangest thing is that the bathrooms are not ventilated. I know this is an old hotel but JFC, spring for a renovation so that you can air out the bathroom!On the plus side, the breakfast was delicious and well stocked and the bed itself was comfortable. The location of the hotel is ideal, next to Lake Shore Drive downtown.But the criticisms here aren't nitpicky, compared to what the expectations are in a normal hotel, let alone a hotel with a sterling reputation and name recognition like The Drake. A minibar? Ventilated bathrooms? A bedside table? These are basic hospitality amenities. And that's just it: the Drake is skating by on its name. If you like the charm of an old hotel, but also the amenities and expectation of an old hotel, The Drake is your spot. Or you can just book a Marriot Courtyard and get a better experience."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 24,
        "expertise": 0.001554199965322,
        "user_cities_visited": 30,
        "review_days": 0.42825848849945203,
        "helpful_class": 0,
        "review_text": "Stayed here when in town on business. Hotel was about an $8-11 Lyft ride to the convention center. Not ideal for that location, but for what you save in daily cost, it more than pays for that ride cost.Rooms were very nice. Staff were able to accommodate and early arrival. Room was reasonably quiet and very well equipped with a host of plugs and USB ports, which are helpful and appreciated.Would stay again and recommend, especially if you are looking for something near the Wharf."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.171960569550931,
        "helpful_class": 1,
        "review_text": "Room was not ready for 4pm check in. Was made to wait for an hour without any explanation or offering for their mistake. Restaurant is great. Complementary coffee/tea that came with our room package did not come for both nights even after confirming with front desk."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.163745892661555,
        "helpful_class": 0,
        "review_text": "This was my second time at the Hotel 1000.  The location is fantastic--great water views and close to Pike Place Market, Century Link field and just about anything else you want downtown. The spa has a great staff and the treatments rivaled those I've had at other hotels known for their spas.  The staff are excellent and friendly.  I would stay here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6982475355969331,
        "helpful_class": 1,
        "review_text": "My daughter and I stayed one night at the Watergate.  About an hour after we fell asleep we got a knock on the door.  It seemed that room service had gotten the wrong room number.  He quickly apologized for the mistake, I put on the do not disturb sign and locked the door.  Luckily I fell back asleep shortly and my six year old daughter did not wake up.  Less than an hour later we received another round of banging on our door with the person on the other end saying \"security\" loudly.  Again I awoke and answered the door.  Two security guards were standing there and once they realized they had woken me up from a sleep they apologized, saying that my door had been cracked open and they were investigating.  I knew that the door was not cracked open because for one it is way too heavy and automatically shuts and also I had locked it.  This time unfortunately it took three hours for me to fall back asleep.We have stayed here before without such incidents, but I am hesitant to stay here again, or use the establishment for the event I had planned to use them for in the winter.  I worry if they can't do the one thing they are meant to do- provide people with a good nights sleep- that they will not be able to pull off an event."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 3,
        "expertise": 0.001507962779065,
        "user_cities_visited": 23,
        "review_days": 0.11938663745892601,
        "helpful_class": 0,
        "review_text": "From the valet employees to the manager, everyone is committed to making your time there perfect. It's clean, quiet and non smoking. You cant get that in many places in Vegas! The rooms are huge and views stunning. The strip is one long block away however, it's worth staying at. We wont stay anywhere else, and havent in the last 8 years."
    },
    {
        "user_review_posted": 130,
        "user_total_helpful_votes": 101,
        "expertise": 0.0036615486466520003,
        "user_cities_visited": 280,
        "review_days": 0.14841182913472,
        "helpful_class": 0,
        "review_text": "Stayed here for two nights while travelling.The hotel is ideally situated for the shops and the monorail which takes you to downtown Seattle and Space Needle.Check in was good, they let us check in early as we were there at 1pm so this was a real bonus.Room was a fair size but the air-conditioning unit was very noisy. The room faced the main street but there was no obvious traffic noise.There are phone charging units in the room. Bathroom was a good size. There was tea making facilities and and a fridge in the room. Breakfast was not included but we had it in the Asian restaurant at the hotel and it was OK.We has room service on the second night and the feel was delicious.Nothing spectacular just bog standard business hotel but a pleasant stay all the same."
    },
    {
        "user_review_posted": 289,
        "user_total_helpful_votes": 53,
        "expertise": 0.000780007078478,
        "user_cities_visited": 133,
        "review_days": 0.32420591456736003,
        "helpful_class": 0,
        "review_text": "If you don't mind walking a few blocks, you can get to most of the downtown attractions from here on foot. It is about a half mile from Seattle Center or the Westlake transportation center.  Belltown or the waterfront are a bit farther away. The two main negatives for us were that restaurants are several blocks away, and the street in the immediately vicinity of the hotel is not visually appealing. Directly across the street is Mary's Place homeless center, while building construction and sidewalk construction is next door. The construction ceases on weekends, but we heard grinding and thumping at 4:30 am for about a half hour on Friday morning. So, if this has not scared you off, then let's talk about the hotel. It was about what I expected for a LaQuinta Inn. Comfortable, clean, good condition, very good breakfast buffet, quiet (except as mentioned above), helpful and courteous staff, large room (some have a slight view of the Space Needle), seven stories tall, safe area to walk at night, on a lightly traveled street, a good value. We found the wall a/c to be a bit noisy and the comforter on the bed was heavy."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 19,
        "expertise": 0.002139495079161,
        "user_cities_visited": 18,
        "review_days": 0.582146768893756,
        "helpful_class": 0,
        "review_text": "Latest stay is not a pleasant one. Booked a suite  that has 2 queens size bed which got no problem to cater for 4 adults but was asked to pay for the 3rd adult for 1000B/nite. Given reason the booking is for 2 adults and the other adult will use the amenities but room is equip with 3sets of amenities so not sure what does it mean...so basically left with no choice and pay up but find that hotel do not have any room for understanding and so calculative. Advise for all travellers who booked this hotel to be be careful on the description of the booking and also do not simply surrender all the passports during check in as this is how they will check and charge you. Air con controller in the room is just for decoration as no matter how you adjust the room temperature will always stay at 19-20degree C. Hot and cold tap in bath room is also difficult to control.. is either very hot or very cold. Use to recommend this hotel to my friends but after this stay not only I will stop recommendation to my friends, i will also not consider them ever."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 1,
        "review_days": 0.9184008762322011,
        "helpful_class": 0,
        "review_text": "love this place.. i've stayed here for the last 4 times and i would never go to another hotel. it has everything.. service and friendly people... few restaurants.. my favorite is dukes... i highly recommend this place!!!"
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 84,
        "expertise": 0.002274526656484,
        "user_cities_visited": 225,
        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "I was able to get a great room rate at The Darcy, making my stay there OK.  Except for a few hiccups at the front desk, service was pretty good although I found an occasional question met with indifference from the staff.  As there is no real dining on-site, the bakery which is attached to the property is very welcome.  How odd, then, that it closes at the peculiar hour of 3 in the afternoon!  While there is a bar, it was a desert at night and while the complimentary cocktails at 5:30 was a nice touch, it was over in a flash and along with it any semblance of any type of \"scene\" at all.  By 7pm, the hotel was pretty lifeless.  On the plus side, the room was comfortable and the location excellent.  As to the mini-bar, since I'm not in the habit of purchasing $9 chocolate bars from hotel minibars I found it a useless accessory.  Valet parking at $50 was hardly a bargain. Wifi worked great and everything was nice and clean.  I don't think, based on the lack of amenities, that it's worth the published prices for the hotel but if you get a good deal and are ok with very limited food options, this might be the place for you."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.21029572836801702,
        "helpful_class": 0,
        "review_text": "And appreciative shout-out to the banquets staff. I do business within the Chicago O'Hare Hotel a couple of times per year. The banquet staff is always very attentive and go out of their way to accommodate our requests. A special note to acknowledge Valerie Da Prato who has always been stellar in seeking out and accommodating our attendees.  She is a delight and a great ambassador for the Hilton."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 6,
        "expertise": 0.000299934884602,
        "user_cities_visited": 28,
        "review_days": 0.7108433734939751,
        "helpful_class": 0,
        "review_text": "Rooms are excellent and i was staying in the 25th floor with the city view. It is a wonderful experience. Morning breakfast has a good spread with two to three south indian dish like Idli, vada, uttappam with right chutney and sambar. Along with good variety of fruits and vegetables. Location is excellent."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.748083242059145,
        "helpful_class": 0,
        "review_text": "My wife and I spent 5 days celebrating my birthday and our anniversary. We paid extra to have the Tower Club privileges, which was money well spent. From dawn till dusk the service and friendliness of the staff was second to none. We would like a special mention for the Senior Restaurant Manager Sutthipon Sutjitthipon (also known as A) and our beautiful, helpful hostess Phattha whose smiles and hard work made for a perfect holiday."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 8,
        "expertise": 0.0005263700544270001,
        "user_cities_visited": 14,
        "review_days": 0.5679079956188391,
        "helpful_class": 0,
        "review_text": "Great Location.  Clean rooms. Personnel couldn't have been better.  The hotel dates back to 1914, so the architecture is quaint.  The property is very well maintained.  The single room I stayed in was small (not a complaint, just an observation), but the closet was unusually spacious (a walk-in type closet).  A safe is located in the closet for guests to store their valuables.  There is a computer in the lobby so you can print out your airline boarding passes if necessary (ask for access at the front desk). Parking is reasonable at $ 20 per day, and the lot is just 1 block up Powell.   I'll definitely stay here again on future trips"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7097480832420591,
        "helpful_class": 1,
        "review_text": "Sara at the front desk is very attentive and very caring to our needs, she has great customer service. Our room has a great view and very comfortable. Will forsure book this hotel again in the future!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 9,
        "expertise": 0.001970334641635,
        "user_cities_visited": 34,
        "review_days": 0.42168674698795106,
        "helpful_class": 0,
        "review_text": "We booked the executive rooms and cannot find any faults. The bed was comfy, even the sofa beds! The free access to the privilege lounge made the premium price that we paid extra for the rooms worth for money. Throughout the day, from early morning breakfast to late into the night, there was a member of staff sat in the lounge waiting to provide service. They were extremely friendly, professional and helpful. They made sure that all food were kept in great standards and topped up frequently with fresh food.Location is brilliant as it is next to the National Stadium BTS and walking distance to many places.I plan to return and stay in Mercure Bangkok Siam in the very near future.Thank you for taking care of us."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.5279299014238771,
        "helpful_class": 0,
        "review_text": "It has been 20 years since I last stayed at the Marriott Marquis and it is as fantastic now as back then. This time it was for two days of pleasure instead of business meetings.  Used my rewards points. Check in was seamless. self parking across the street is $34/day, slight hassle but worth the savings of $75 valet at hotel. Sticker shock at the prices of food and just about everything in the city but I can only relate to prices from 1996.  Not the hotels issues but the homeless situation in this liberal sanctuary \"utopia\" is pathetic and disgusting.  Hotel does a great job insulating you from that reality outside.Room was comfortable but couldn't get the air conditioning cold enough.  thermostat set at 63 but it was closer to 76 in the room.  Had to open the window for fresh air, resulted in street noise 15 floors up."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 24,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 72,
        "review_days": 0.6018619934282581,
        "helpful_class": 1,
        "review_text": "Budget was a factor when choosing this property but it appeared to represent better value than so many others advertised. We were not disappointed. Being on the eastern end of Waikiki Beach and only 100m from the beach, our stay was wonderful and we very happy to be in this location. Every staff member we came into contact with was so sincere, helpful and genuine no matter what department they were from, and the standard of the hotel was very high indeed. While appearing as the lesser of the three Hilton properties in Honolulu, it was anything but. Following signup to the Hilton Honors Scheme, we were welcomed on arrival and shown to our room on a higher floor with uninterrupted views of the beach. Our room was perfect for our 7 nights, and the bed was exceptionally comfortable. Even with the morning sun, the blockout blinds allowed a welcomed sleep in each day. We also paid for a breakfast inclusion on our stay, and the selection each morning was completely satisfying (as long as you could get over the absurdly large portion sizes which we told them to halve once we saw how big they were). We got great tips from the concierge including the arrangement of a hire car, and made full use of the pool area which was made for families and very safe. Going back to location, we particularly enjoyed being where we were at the quieter end of Waikiki, but noting that it was only a five minute walk to all shops, restaurants etc; eg. The Cheesecake Factory. In addition, there was trolley/bus stop just outside the hotel with a $2 ride to Ala Moana. We would recommend this property, and definitely put it at the top of our list to stay again on our next visit."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.7070098576122671,
        "helpful_class": 0,
        "review_text": "Flew from Long Beach to Oakland which extremely better than that 6 to 8 hour drive! The hotel is in a convenient location in the financial district, making for a very pleasant walk from the BART to the lobby. Upon arriving the front desk agent upgraded us to a bay view room after hearing it was out first time to SF. The hotel is considered a business hotel but don't let that deceive you. It's very accommodating for couples and families. The bar and restaurant are great options if you can't decide where to go. The rooms are spacious with map images of streets on accent walls. The view of the bay is superb and I highly recommend booking that if available. Have a drink and watch the busyness on the water play out. A great thing about being in the financial district/. Embarcadero is that you don't feel smothered by tourists yet you are in the 10 to 15 min of union square, fishermans wharf, AT&T ballpark, Chinatown, and little Italy. They gym is ok if you need to workout, just don't expect anything special. No pool, but there is free coffee and tea and juice in the morning. I knowI haven't stayed at very man hotels in SF but Le meridian has soiled me and I'llExpect the same next timeI go back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.56736035049288,
        "helpful_class": 0,
        "review_text": "First, the good: Location is good, front desk is friendly, room was clean. But... bathroom is tiny. Smaller than what we had in NYC! You cannot adjust the temperature in your room. Our room got up to 77, and even though we asked, they would not turn on the a/c. We opened the window and that helped some. But being on first floor, I wasn\u2019t comfortable with it. Also, cleaning lady left her cleaning rag ON my clothes. I\u2019d stay somewhere else next time."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 28,
        "expertise": 0.0033752337625220005,
        "user_cities_visited": 20,
        "review_days": 0.314895947426067,
        "helpful_class": 1,
        "review_text": "Place is amazing to say the least.  It is on the higher end price range but when staying mid week in DC, it was a bargain.  They have a saltwater pool that the kids loved.  The housekeeping was great and the service at the front desk was awesome.  Also, the breakfast was extremely well done and lots of choices and food is so good.  The only thing that we had a problem with was the very loud air conditioning system in the room.  When sleeping it rarely shut off and with it being hot outside you really could not turn it off.  So if you can sleep with noise then this is your place.  However I would make sure you bring a silent fan and use that to get air moving as it is extremely loud.  When leaving I mentioned this to the front desk and they made sure we left with a smile on our face by addressing our needs.  I would definitely recommend this hotel to stay when in DC."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 14,
        "expertise": 0.005553716576556,
        "user_cities_visited": 8,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "The pool was closed for our entire stay, and appears that it will be closed long term while the hotel adds a bar to the area. We were not notified that tthe pool was closed at check in or prior to.... we would have stayed somewhere else if we had known. This is Hawaii... pools are a must!!! When we expressed our disappointment they offered a $25 room credit. We said that wasn't enough to cover the lack of pool for the entire trip and they increased the credit to $25/night.The air conditioner in the room was not very cold at all.  They sent maintenance up to check it out and he said it was just an old unit, and this is as cold as it got.Upon check out with Yoshi we discovered that he had locked the keys to the office inside the office. This is where the valet car keys are locatted. He tried to break the door down to get in, he tried to call other co-workers to see if anyone else had a key. Finally i suggested calling a locksmith. The lock smith showed up and was able to unlock the door so he could get the keys, but in all the confusion Yoshi had lost the key tag that identified which set of keys belonged to our rental car.  Finally, we found them and took off in a mad rush to the airport so we did not miss our flight.  We ended up having to retrieve our own car because the valet worker hadn't shown up for work yet.... it was 6:30 & he was supposed to be there at 6:00.I really wanted to like this hotel. It was quaint and centrally located, but i wish i had stayed somewhere else with a functioning pool and competent staff."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 25,
        "expertise": 0.0019822925346330003,
        "user_cities_visited": 16,
        "review_days": 0.016429353778751002,
        "helpful_class": 1,
        "review_text": "Fantastic and quaint boutique hotel in a wonderful area of San FranciscoFantastic service at ALL times of the dayEduardo showed us the views from the roof and gave us a real estate and landmark tourGreat breakfast - all anyone could wantWonderful complimentary items like car into central cityRooms are well appointed, comfortable and beds just perfectIf everything else on this trip as good then we will be overjoyed!!"
    },
    {
        "user_review_posted": 164,
        "user_total_helpful_votes": 97,
        "expertise": 0.002761159687068,
        "user_cities_visited": 126,
        "review_days": 0.21029572836801702,
        "helpful_class": 0,
        "review_text": "I have liked the JW Marriott brand recently -- loved the property in Houston and the LA Live location is fun and the hotel is very nice. The San Francisco JW Marriott is a different story completely. Let's start with the room -- I got a nice upgrade to the California Suite -- it's very large, but old and dated. Carpet is old and stained. Furniture looks newer, but is dated. The bathroom is something out of the late 70's (pink tub) or early 80's (mirrors everywhere). The bed was ok.The BIG problem was the their was music BLASTING on a Tuesday night until 11pm. I thought the ceiling was going to cave in it was that loud. I was on the 20th floor and literally could not only hear every word to every song (yea, I really want to be up at 11 pm after traveling from the east coast all day listening to the thumping of Shut Up and Dance With Me) and I could hear all the people jumping, dancing, etc. IT WAS AWFUL. It finally ended shortly after 11.Then, I ordered a car to pick me up and it was such mayhem at the front entrance that the car couldn't get out of the driveway.The hotel just seems really dated. Not at all what I would expect from this nicer Marriott brand. Will try something else in San Francisco next time."
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 28,
        "expertise": 0.0024070191785070002,
        "user_cities_visited": 29,
        "review_days": 0.514786418400876,
        "helpful_class": 0,
        "review_text": "This is a well run Marriott- very busy but still very personal service. The concierge room operates 7 days a week. The wine is a little pricy but there is good food for breakfast and dinner. Te hotel is often overrun with people disembarking or embarking on cruise ships and so it is quite busy. You pay for what you get here- rooms are pricy.  The wifi is sooooo very slow- even the upgraded speedy one- it reminded me of phone line connections from the 90's"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 13,
        "expertise": 0.012512413108242,
        "user_cities_visited": 4,
        "review_days": 0.47754654983570605,
        "helpful_class": 0,
        "review_text": "Superb,  We're Georgetown parents and would recommend your hotel highly. Brian, the night manager, helped us with an issue and was the epitome of hotel service.  Staff was very responsive to needs. Parking is valet and worth it- we took an uber everywhere and walked the rest to White House and monuments. Will return."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 8,
        "expertise": 0.0017391487103500002,
        "user_cities_visited": 10,
        "review_days": 0.528477546549835,
        "helpful_class": 2,
        "review_text": "The location has recently been under renovation. they have removed the casino and restaurant and bar and gift shop. I understand that those things will not be coming back. The hotel did not send any notification that they had removed the amenities and still had the nerve to charge an amenity fee.  I have stayed there 5-7 times a year for 6 years and held meetings there and I won't be back."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 52,
        "expertise": 0.004938761999337,
        "user_cities_visited": 14,
        "review_days": 0.5366922234392111,
        "helpful_class": 0,
        "review_text": "Okay, booked this place thinking it is close to the financial district which it sort of is but I would say it's more like in China town.Hotel is old and feels more like a motel than hotel. Rooms are old and dated but clean. Feels more like a 3.5 star room though. In bath shower average fixture and fittings. To be fair the room was okay size and king bed was confortable. But why I just can't recommend this place is the service is just so bad particularly at the lobby.This is definately not the Hilton standard I'm used too.Location: 2/5Service: 1/5Food: 2/5 (you can check restaurant reviews. Not good)Facilities: 3/5 large gym"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.90197152245345,
        "helpful_class": 1,
        "review_text": "SCAM!! Ugh! Paid in full on hotels.com. Get to this place & they want more money for use of pool, free parking, fitness room, etc. never in my life have I had to pay for this & it states on hotels.com that parking is free. They don\u2019t clean your room, empty trash, replace towels, etc. So sketchy. Then they'll waste your time trying to sell you a timeshare. They'll tell u they have \"free\" gifts for you but really want  you to sign up for a 2 hour \"waste of time\" meeting. Unprofessional as all get out. Don't waste your time."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 61,
        "expertise": 0.005477381599245001,
        "user_cities_visited": 34,
        "review_days": 0.23603504928806102,
        "helpful_class": 1,
        "review_text": "Normally we stay at the Nugget but since it wasn't during pool weather time of year I figured it would be a good time to finally try the D.Originally we booked just what was cheap, a 2 queen.  A few weeks before it was time to travel I thought since it was my birthday I'd see what it would cost to upgrade.  For not a whole lot extra we got the D Suite.  I am so glad we did. Although our friends stuck with the original room which was nice too.Check in was very quick.  Within 5 min or so we had our keys and off to our rooms we went.  The elevator system worked great for us.  The door to our room was missing part of the jam and didn't look like it was closed all the way so I was afraid of what we would see when we walked in.  No need for that.  What we saw when we walked in made us very happy.  There was more space than we ever could use for the time we were there but it was very nice.  The bar with 2 fridges, sink and lots of counter and storage space.  Push a button and the curtains open. Huge L shaped sofa and table with 4 chairs.  Never could figure out how to work the 3 tv's in the main room.  Very confusing.The bed was comfortable and the bathroom was beautiful.  Only complaint is the clear glass on the toilet area.  Not easy to get ready when someone else needs to use that area.  Otherwise the shower was nice (took forever to get hot) and the double sinks were great to have.We ate at the D Grill and it was ok, nothing amazing but prices were good.  Think hubby ate at McDonald's but I did not.  Convenient that it's right there.The most fun we had was upstairs playing Sigma Derby.  Never played it before but it was super easy to learn and fun to make friends around it.  Everyone playing was having a great time and cocktail service was better than anywhere else in the entire casino.Overall I would for sure stay here again during non pool weather.  Of course while we were there it was 80.  We had a view of the pool from our room and it's sad.  Not many chairs and not a whole lot of sunlight.  Not to mention small.  If it was super hot it would do the trick though."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 64,
        "expertise": 0.004983331614943001,
        "user_cities_visited": 249,
        "review_days": 0.09200438116100701,
        "helpful_class": 0,
        "review_text": "Elegant decor in a great location. Join the Fairmont frequent guest programme - it's free and gives you useful perks such as free wifi and separate check in desk. At $25 per head the breakfast buffet is a bit pricey however the rate is in line with other hotels of a similar standard and the choice is excellent. You could always opt for the a la carte breakfast and just choose a specific dish. Consider the time of year before booking a balcony room. In June the weather was fiercely hot & humid. Opening the doors would've compromised the air con so we didn't bother. We were out and about so much anyway. Glad we didn't pay a huge supplement for it. Fantastic Gym if that's your thing - think local fitness club rather than typical hotel gym. Found staff to be helpful and courteous without exception. Would definitely recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6506024096385541,
        "helpful_class": 1,
        "review_text": "Very cosy and comfortable hotel. Located in the city centre with Muni stops and shops nearby. The hotel is small and more private, with fireplace and soft sofas for ful relaxation. You can just grap a cup of tea or coffee and chill out at the fireplace in you causal way, without all this posh atmosphere of big chain hotels."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 7,
        "review_days": 0.116648411829134,
        "helpful_class": 1,
        "review_text": "My wife and I stayed at the Palomar Hotel while in Chcago attending a conference. The location is perfect, close to many great restaurants and shopping.The staff at the hotel, including front desk personnel such as Ben and Justin, make the hotel stay even better. They, and the concierges, went out of their way to be helpful. It is that type of service which inspires customer loyalty.The only drawback to the hotel is its proximity to the downtown firehall. I don't know if it is a common concern but sirens were a pretty regular feature during the day and night. Oh well, that distraction did not take away from the overall very good experience.The hotel is nearby all the wonderful attractions in the downtown area including the river tours, and the incomparable Art Institute of Chicago. If all you do while in Chicago is take an architecture river tour and visit the Institute, your trip will be memorable.One last thing, if the weather is good, spend some time on the hotel's 17th floor terrace. It is amazing."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 8,
        "review_days": 0.115553121577217,
        "helpful_class": 0,
        "review_text": "My partner and I stayed here for one night on the way back home at the end of our trip. I was just disappointed to receive such poor service from a brand like Fairmont. We asked for a 2 pm check out as we had a late flight the next day but the staff declined our request without even checking their availability, it just seemed like they were not flexible at all when it comes to delivering customer service. You also have to pay for WiFi which I think should be a complimentary service at a five star hotel."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 25,
        "expertise": 0.0016486846502820002,
        "user_cities_visited": 153,
        "review_days": 0.011500547645125,
        "helpful_class": 0,
        "review_text": "Wife and stayed hear in December and we loved it.  We live in the San Francisco Bay Area (Eastbay) and get to the city on occasion.  We chose this hotel for its location to downtown, shopping, restaurants.  It is a nice little hotel with a great staff we have recommended it to other members our family and will go back again.  Our room also had an outdoor patio area, nice feature even in December.  I definitely recommend a visit."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 72,
        "review_days": 0.444140197152245,
        "helpful_class": 0,
        "review_text": "Pros:The location of the hotel was great with a short 5 minute walk to Pier 39 and restaurants, shopping, etc.The room was nicely decorated, beds were comfortable, and didn't have any exterior noise.Staff was friendly at the desk and the adjoining restaurant.Cons:NO room service!!!  Had to go down to the restaurant every morning and order breakfast to go, wait for the food, and go back the room and eat.Cleaning service wasn't great! Hairs on the bathroom floor and bathtub upon arrival and hairs in the towels.Blanket that was pulled out of drawer had stains on it and sheets/pillow covers had stains.There weren't any drawers to store clothes, lived out of suitcase.Probably won't stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.633625410733844,
        "helpful_class": 1,
        "review_text": "I don't mean to complain but just several things happened to make this trip less than ideal.(1) We had a 22nd floor Ivory tower room on the corner so we had a mountain view on one side and the strip view on the other side.  But the door wouldn't open so they moved us to the 10th floor but same room. Worse views, but whatever.(2) Construction is pounding and so loud all day. I get that, they have to do that sometimes but it is a little annoying all day every day.(3) This was the biggest issue to me. We wanted to use the media ports for the TV. They route it all down to a media strip below the TV (HDMI, USB, aux). It's not working. I call the operator and she says they all don't work, it's a known issue. I then call the front desk manager to ask for some compensation for this issue, or any rooms where the media ports work? They take the message and the manager calls me back about 6 hours later. Manager says to call engineering and they can fix it. I call engineering and they say they will send someone right away. I wait half an hour and nobody. I call back to guest services the next morning and they put me on hold 10 minutes then comes back on the line and says engineering can't fix it, they're all broken. This is all back and forth calls over 2 days.At that point I am so dejected I don't call anyone back, front desk manager included because I am spending too much of my vacation on an issue that they should have handled in 1 call. I'm in management too, and it would have been as easy as comping resort fees, or give spa credits, or comp room service, or find a room the media ports are working, anything! . Take your pick on any of that and I would have felt heard.It's a shame because there are so many great things about this resort. Amazing food, attached theater, free parking, awesome casino. Just left a sour taste in my mouth that I was never truly helped on my issue after calling on it at least half a dozen times.Just felt like all the personel I talked to kept not treating my issues as"
    },
    {
        "user_review_posted": 105,
        "user_total_helpful_votes": 56,
        "expertise": 0.002478943690463,
        "user_cities_visited": 73,
        "review_days": 0.453450164293537,
        "helpful_class": 0,
        "review_text": "This hotel was fine as a home base for the weekend. I can\u2019t say I\u2019d like to spend a ton of time here, but it was in a decent neighborhood and had a nice view of Alcatraz. It also had a mini-fridge and a safe. It was about as clean as you would expect, but the bathroom did have a distinct smell of mildew. Also, as an admitted germaphobe, it really bothered me that there were only the reusable, used-by-multiple-guests bottles of soap, body wash, shampoo and conditioner. I know this is the eco-friendly way to do things, but it just grosses me out. I also rated lower for poor soundproofing and pretty small rooms. For a family of four, the double room was a pretty tight fit, even for a weekend. Still, if you are just looking for a home base to explore the city at a reasonable price, you could definitely do worse than this hotel."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 60,
        "review_days": 0.8450164293537781,
        "helpful_class": 0,
        "review_text": "Stayed at the Park Hyatt Dubai for 6 nights in a Lagoon Beach Access room, it was a great stay.The room itself is very spacious and housekeeping has a turndown service in the evening to keep everything neat and tidy. There is a Chromecast system that is great when working but can also have its quirks.Definitely can recommend trying out both the Lagoon Beach and the pool as both have a different vibe.Amara Spa has a great selection and the gym is very well maintained as well as 24/7 access.The restaurants: Brasserie du Park serves an excellent breakfast buffet, Thai Kitchen has original Thai chefs making some of the most scrumptious Thai dishes around for a very reasonable price and No\u00e9pe serves great bites and drinks (the barman can make you any cocktail and the server Max was also very friendly).Special mentions to Sophie and Karim at the reception, Rafael at the concierge for good restaurant recommendations and Debjani from housekeeping to accomodate our stay the way we liked it."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 4,
        "expertise": 0.000814404985209,
        "user_cities_visited": 11,
        "review_days": 0.8258488499452351,
        "helpful_class": 1,
        "review_text": "This hotel is absolutely amazing! The entire hotel from the grounds, the restaurants, spa, and room are 5 star, one of the best places I have stayed in.  I will definitely stay here again and would recommend to others."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 73,
        "expertise": 0.010313426926546,
        "user_cities_visited": 42,
        "review_days": 0.033406352683461,
        "helpful_class": 1,
        "review_text": "Stayed at the Aston from February 8 to 13.  We were in a \"partial ocean view\" room 2009 on the 20 th floor. With all the construction and lack of a pool I was expecting an upgrade but disappointed none  was offered.  Overall it is very difficult to pick a hotel in Honolulu from 5000 miles away. Do not rely on the pretty professional pictures they show on the Aston website alone.Do not rely on tripadvisor photos I looked at,  most of 2009 vintage.  Do use Google map street view to get a better idea of the hotel and its location.PLUS: Room clean and beds comfortable.  Had an older fridge and nice flat screen tv.Beautiful view out tiny balcony of Diamondhead and if you lean way out a view of ocean.Fun place with Tiki bar a great place for a Mai Tai for $5 at happy hour and live music in evening.Excellent location right next to Kapiolani Park and the zoo.  Right across from Kuhio beach and a short walk to action on Waikiki.You can catch the Pink line trolley for $2 right on side street to get to AlaMona shopping center.Other bus stops nearby -For 2.50 catch Bus2 to downtown or Bus 23 to Diamondhead for hikeWifi worked well and free movies a treat from machines in lobby.Continental breakfast okay but I am a donuts and coffee kinda guy.A/C  worked well.MINUS: Room very tired and retro...suspect an Elvis groupie stayed here for the 1972 concert.Bathroom very dated but clean.The balcony was super small and only  one person could stand on it. Only 30 inch wide at one end and 16 inch at other.   Bathroom claustrophobic for a tall guy with 7 foot ceiling.Interesting: Always talk to people on elevator.  Some had discouraging words.Heard \"I'll never stay here again\", \"bathroom small and gross\" , \" no one told us the pool would be closed\", \"only 2 stars for this place\", \"mattress lumpy\"Not a lot of happy campers.Undecided if I would stay here again as after this hotel, I moved to a condo rental at Hilton Hawaiian Village...a much better alternative with same cost as split rent with daughter and family.Aston was great for location, nice enough room  and party atmosphere"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 35,
        "expertise": 0.0037515171576740004,
        "user_cities_visited": 122,
        "review_days": 0.07064622124863,
        "helpful_class": 1,
        "review_text": "The hotel is right across Don Muang airport with a direct skybridge link from the arrival hall of the airport. If you are looking for a hotel that is really close then this would be it as there is no traffic to worry about.Safety wise on the skybridge it seems abit dark and desolated after 10pm so I would advise caution.Checked into the room and strangely enough the elevators to the room are at the back of the hotel, past the bar without little signs to point you the right way. Furthermore at 11pm the lobby was dark/dimly lighted.The room has dated furniture but pretty well maintained, but sure does not fit the 4 star description of the hotel.There's a 7-11 open 24 hours about 5 minutes walk away - turn left with the building behind you after you exit the building and walk down the road and you will find it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46604600219058,
        "helpful_class": 0,
        "review_text": "The hotel itself is near the Financial Centre metro station so it's easy to go around Dubai and come back to the hotel. Look for Abigail in reception, she's very helpful! If you don't know how to go to a certain place she will explain it to you in detail how to get there the best, fastest and cheapest way. She made it easier for us to go around and find the best places to visit."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 7,
        "expertise": 0.0014344036191100001,
        "user_cities_visited": 182,
        "review_days": 0.099123767798466,
        "helpful_class": 1,
        "review_text": "Location - good - walking distance to many tourist spots including Space Needle, Pike Place Market, museums, restaurants, shops, etc.  Several homeless folks in neighborhood, but it still seemed like a \"safe\" neighborhood if you're traveling in pairs.Room - What we loved was the mattress was comfortable, the room was spotless, the decor was funky but awesome, the window blinds work great for blocking out light, the fun box of \"minibar\" items and price list, having a fan in our room.  What we hated was it was unbearably hot, no AC, and while we had a fan and it did cool off at night outside, the room was directly above the bar below - which makes it impossible to keep the window open at night for cool air.Reservation - no email confirmation until near arrival and it was not informative.  We booked our room months in advance, as part of a honeymoon trip - and had hoped for better room placement considering how early we booked.Shared bathrooms - super clean, well stocked, always available, not a problem.Staff - this is where they miss the mark.  The housekeepers would get my highest ranking as they obviously do an amazing job, the hotel is spotless.  Night auditor was friendly, check in clerk was nice but I wouldn't go as far as saying friendly.  The check out clerk gave me the impression that he thought he was better than everyone else.  He really was not friendly - it was \"work\" to get him to communicate and loosen up a little bit.  This was disappointing for first time guests to the Ace and Seattle.Other - they did store our luggage for us after our check out.  Instead of \"do you need help\" yelled down from the top of the stairs (and difficult to hear/understand with traffic at street level) - just going down the stairs and helping guests with their luggage would be appreciated (and probably tipped!).Bottom line - We won't stay there again simply because of the lack of any real friendly service.  Rate was great, although we chose to stay at another hotel with an even better location, bathroom in room, AC, etc for only $40 more a night for our additional nights in Seattle."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 55,
        "expertise": 0.002078347740678,
        "user_cities_visited": 48,
        "review_days": 0.9835706462212481,
        "helpful_class": 0,
        "review_text": "The room I got was quite large and comfortable (I got an upgrade) and, most importantly, quiet.  The bathrooms are also quite large and well designed.  I like that they provide pedal-assisted bicycles (though they need to fully recharge them every night).  The area to the west of the hotel is, as some have pointed out, a bit sketchy but didn't feel dangerous and I like staying in SOMA due to the proximity of SF MOMA and Yerba Buena.  The staff were friendly and helpful.  Overall, a very nice experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.271084337349397,
        "helpful_class": 0,
        "review_text": "Patti at the Moana Surfrider Spa gave a wonderful, relaxing, healing massage to my 80 year old boyfriend's mother.   She was in a wheelchair, but Patti was able to take care of her completely.  It was the first massage she had ever received, and was grateful for the Mother's Day present.  She appreciated that Patti listened carefully to what she was saying.  Her body felt much better afterwards.  Patti is a star."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 38,
        "expertise": 0.061385118981941,
        "user_cities_visited": 2,
        "review_days": 0.34665936473165304,
        "helpful_class": 4,
        "review_text": "Lobby bar restaurant - comfortable chairs but slow slow slow service! We were rushed to sit with drink menus. Then we had to stop someone to get a food menu. Then we waited and waited and had to actually grab someone again to order. The tables were not all full. It took almost 1/2 hour to get a coffee (spilled coffee on the outside of the cup), a tea, and a apple tart! The tart was good but cream for the coffee did not come to the table. By the time we could grab someone again to get the cream, the coffee was cold. We had to finally grab someone to get the check! The server reached across everyone to serve the waters... Very rude and unprofessional."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.43811610076670304,
        "helpful_class": 0,
        "review_text": "Nice hotel to be right on Fremont Street. So much going on all the time. Rooms a tad bit dated but your not in the room much so no biggie. Still clean and ready to go. Employees have all be nice and friendly."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 1,
        "review_days": 0.30722891566265004,
        "helpful_class": 2,
        "review_text": "Most disappointing stay at a luxury hotel ever. Stayed in Mailani Tower. 3:00 check in was late. Only 2 of 3 working elevators. Ice machine didn't work on floor half the time had the go to another floor.  Spent 750.00 per night  for ocean front room the room was super small although the view was great. The decor of the room was no more opulent than a Marriott Courtyard. (850.00 after resort and tax fees) Bathroom was so small no bigger than a walk in closet and had a standard size tub with a shower curtain and drying line. Amenities were never refilled unless with a written request. Ran out of tissue and instead of replacing, they stuck a hand full of blue random tissues in the box. We also had to request in writing that this be replaced. The day they did refill the lotion( the only one we requested and quite frankly this is no spa quality lotion) they only left 3 towels for 2 days and left doubled up on the decaf coffee when we had clearly been drinking caffeinated. ented beach chairs for 40.00 per day which we were under the impression from the reservation map was beach front. No, it wasn't, and they just kept setting up chairs in front of us. Single benefit,,someone came by ONCE a day and brought a cup of ice water. No waiter ever came the entire time (5 days) and asked for a food or drink order.We stayed at the Royal Hawaiian 30 years ago and it was our dream to stay here for my 60th birthday. We have stayed at the Ritz Carltons, Marriott Properties in Wailea on Maui and have been staying until recently at the Ihilani for the last 4 visits. Although the view is wonderful ( but we have always had ocean front in our Hawaii stays) the room itself was shocking in its lack of amenities and luxury given the price."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 8,
        "review_days": 0.765607886089813,
        "helpful_class": 0,
        "review_text": "This is my second trip to Oahu this year and was excited to come back again and to be staying at the Shoreline. However, it turned out to be quite disappointing. The refresh look is very bright and popping and definitely as some would say...instagram worthy. The staff were very nice. The part that was disappointing was the room itself. It was smaller than I expected and the worst part for me overall was the bathroom. There was mold behind the toilet and the toilet ran all day and night....it just felt dirty. The door to the balcony was hard to open...kept on getting stuck. I checked out early and moved to another hotel for my remaining stay even though it meant that I was not getting any refunds....I just couldn\u2019t stay there any longer."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 7,
        "expertise": 0.002013682003751,
        "user_cities_visited": 13,
        "review_days": 0.7612267250821461,
        "helpful_class": 1,
        "review_text": "The hotel is located in a great location and easy access to all you\u2019d want to do. The room although It was a premium King lacked in warmth and lighting! The room was dark, no lighting near the sofa so your options to read in lighting were to sit on the bed which had 3 lights over it or sit at the desk with a desk light. Also you can\u2019t view the tv from the couch in the room we had. The room was large and bathroom shower was nice and large also. The valet and bell folks were great, attentive and provided more info than the front desk upon check in. Also the front desk couldn\u2019t make change so we could tip the cleaning and bell staff. Lastly the fact they had private events and took up the bar area was something I wish I\u2019d have been informed about at checkin. We wanted to have a cocktail early evening and couldn\u2019t because there was an Oracle event. We should have been notified of this in advance and or given an in room bar credit. Nothing said of the unavailability of the hotel bar. I\u2019d not stay here again and look elsewhere. Disappointed on many levels, including broken curtain and towel bars in the room."
    },
    {
        "user_review_posted": 147,
        "user_total_helpful_votes": 20,
        "expertise": 0.000550192492311,
        "user_cities_visited": 74,
        "review_days": 0.42552026286966005,
        "helpful_class": 0,
        "review_text": "Of 80 m2 corner room we had very good view on 31th floor.It was an impressive experience here.We loved a large bathtub space enough for 2 also if you have small children.It's better to have your breakfast at Up and Above instead of the executive lobby lounge on 33rd floor.(more choices )."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.0043811610076670005,
        "helpful_class": 1,
        "review_text": "We arrived here on the 23rd Dec and stayed on & off till the 8th Jan.The staff in the hotel & the restaurant were wonderful.The rooms  (we had both the suite & deluxe rooms) were spotless.The position is in the older Bangkok area, great as it is not so westerized and more \"Thai\".Great local places to eat.100% would stay here again, our son who lives in Bangkok booked it for us , next time we would book it for ourselves!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.6243154435925521,
        "helpful_class": 1,
        "review_text": "The villa do not have good views but it has traditional touch of balinese culture. Breakfast selection is very poor. Connectivity needs improvement. Villa is clean but pool areas are with green algeas. Must be careful when housekeeping does clean as i did not consume wine but next day after i return to room found half bottle of wine and when i checkout my bill were charged. I were shocked. Never happen in my travel experience and i were given late checkout till 2pm were the entire villa is vacant. Last 3 days occupancy is just 4 of us in the villa. Wondering how did the villa been awarded. No intention to bring my family back to this villa again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "Excellent hotel and sercice. Was a little noisy but that's Waikiki in general I think. Service was exceptional and all staff very friendly and welcoming. Bed was incredibly comfortable and good sized rooms. Would stay again."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 3,
        "expertise": 0.000860642171466,
        "user_cities_visited": 14,
        "review_days": 0.340635268346111,
        "helpful_class": 0,
        "review_text": "This hotel is pretty awesome. It's tucked into the Capitol Hill neighborhood and you are within walking distance of the National Mall and all of the major monuments and museums in that area. Of course walking distance for us was 2 or more miles. Recommended to walk if you are able.  A block and a half from a metro station to get to other sites. The room was very nice. There is a small kitchenette and dining table which is great. The comp breakfast has a really great selection. Staff is friendly and helpful. This seems to be a renovated building turned into a hotel, so not a typical chain hotel but in my opinion for this spot that is great. Enjoy this hotel's location. Walk around the beautiful Capitol Hill neighborhood and find some local restaurants. Will definitely stay here again if/when I return to DC!"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 49,
        "expertise": 0.0036066975615130004,
        "user_cities_visited": 97,
        "review_days": 0.331325301204819,
        "helpful_class": 0,
        "review_text": "We stayed at the Modern for a short stay in Honolulu.The hotel itself has a clean, modern aesthetic and the rooms are spacious and spotlessly clean. The one thing to note is the wall that connects the bathroom to the bedroom has moving wooden slats which reduces privacy slightly so make sure you are comfortable with your travelling partner!Location wise the hotel is great, within 5 minutes of the start of Waikiki Beach and 10 minutes of the Ala Moana shopping centre. Morimoto Restaurant is inside the hotel and the rooftop bar in Sarento's is next door.We did not use the pools but both are fairly small relative to the size of the hotel and depth wise looked quite shallow. Would suggest they are more for a dip to cool off rather than swimming.We stayed as part of our honeymoon and the hotel was kind enough to send up a complimentary bottle of champagne.The hotel is on the pricier side but for your money you get a great location and clean rooms. Could do a lot worse."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 8,
        "expertise": 0.001103387399315,
        "user_cities_visited": 318,
        "review_days": 0.362541073384446,
        "helpful_class": 0,
        "review_text": "This was a good and nice hotel, but now it's not worth the money. Old worn crappy and not so clean. No book another place. Nothing good?  Well the lobby was nice and the location is good. The men working in the informations desk also did a good job and helped us a lot since the people working in the reception didn't want to help us."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 10,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.375136911281489,
        "helpful_class": 0,
        "review_text": "Great Hotel, very nice staff, very nice rooms, perfect location in a beautiful city. Everything is in walking distance- up at the top of the hill. the Hotel Bar is very relaxing, with nice drinks and dishes.We spent 3 days in SF while traveling down the California coast."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 14,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 16,
        "review_days": 0.512048192771084,
        "helpful_class": 0,
        "review_text": "Check in on arrival was quick and pleasant although I didn't realise before arriving that to park the car would be I think it was $25 per day? We booked as part of a package holiday with Virgin so not hotels fault we were unaware. As with pretty much all hotels you will need to pay deposits on all rooms which is refunded on departure, I certainly had no problems.The location of this hotel is perfect it is directly on the infamous Ocean drive you leave the hotel cross the road and the stunning beach is just in front of you, the hotel will lend you a beach towel and umbrella if you wish, very handy indeed! Simply just cross the other side and you have all the lively restaurants and bars to choose from.It did feel a little odd at first walking through the hotels restaurant but it really wasn't an issue, we were on the first floor the rooms were a generous size and clean, I did think because of the location we would be kept awake by noise but this wasn't the case at all, my only complaint was the beds were a little uncomfortable for me personally but did not make my stay an unhappy one. I had seen the reviews regarding Breakfast and was a bit worried I'd noticed reviews saying dishes were plastic and they still are, this didn't bother me at all. There was selection of white/brown bread to toast with a variety of spreads, two cereals, yogurt & fruit, the orange juice was delicious and fresh coffee was available, All in all plenty to give you a good start to the day! In fact we had one evening meal in the restaurant at the hotel and it was delicious.Wifi very good (great for the teenagers)Miami is pricey especially eating and drinking out but I expected that. If you like a party Miami is the place for you, the harbour is very beautiful and you can catch a variety of boat tours including the millionaire cruise.All in all we enjoyed our stay at this hotel in Miami"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 22,
        "expertise": 0.0038455094176150003,
        "user_cities_visited": 39,
        "review_days": 0.30668127053669203,
        "helpful_class": 1,
        "review_text": "I booked for Bangkok and a close friend recommended the Avani Atrium. His comment was \"It's the best value in Bangkok and is very central\" and this appealed to me. To be honest it is not a brand I had heard of, usually I go for a brand like Novotel, Hard Rock or Marriott. But I trust him so I thought I would give it a go...Super happy I did!I have stayed in a lot of hotels and certain things are important to me. So this is probably not the usual criteria for a review but here goes...The deal breaker for most... Service! The Avani Atrium has EXCEPTIONAL service. Staff open doors, remember you name, cater to your every need without being clingy and almost attached to you (as those of you know can often be the case in Bangkok)I enjoyed my stay so much that I would have to say Avani Atrium possibly has the BEST service I have experienced in the land of often odd service. A++1. Clean! The room was spotless, the linen was soft, the bathroom felt ultra hygienic and most of all the room just smelt clean and fresh.2. Subtle Aircon. I hate heavy icy air conditioning that chills your lungs while you sleep. This air con was subtle yet effective. No heavy blowing streams of air, just comfort and a simple control that works.3. Food.A) The hotel has a BENIHANA inside it!! So tasty. Amazing but you can't (or shouldn't) eat that every day! Delicious and fresh. The American Angus and the Japanese Kobi are to die for. I also had a duck sushi which I simply had to order a round two of. So good!B) The main restaurant 'Public' is exceptional. The hotel threw in a breakfast buffet with my room and I have to say it is hands down the best breakfast buffet I have had in Asia. It has a nice mix of fresh thai cuisine, continental style goodies, hot foods like bacon and potatoes but most impressively it has a fresh omelette station making omelettes to order and a toastie bar where you tell the chef the contents of your toastie and make your own toasted sandwich inventions! OMG so good.C) Attached to Public is 'Pantry.' This is a small takeaway restaurant that in the morning serves great coffee (yes it is usually hard to find in Thailand) Croissants, bagels, pastries, you name it. Great if you are in a hurry.4. Transport. The Hotel calls Taxi's quickly and once they have the instructions from you they write them in Thai for the driver to save possible confusion or scamming. The hotel itself is a short distance (maybe 400m) from the new Makkasan Station which is only one train stop away from the skytrain. PLUS!! The hotel also has  FREE SHUTTLE to some of the more popular destinations such as MBK shopping centre etc. Overall they are very accommodating.5. Wifi. Included with the room, unlimited and fast. Easy login and once logged it you can use the wifi Hotel wide, Restaurants, pool, foyer, room etc.6. Price. My friend was right! Over the 6 night stay I estimate I would've saved a USD$250+ on the total package and thoroughly enjoyed it.Overall this Hotel is now my go to Bangkok Hotel. Great Food, service, cleanliness and location. Don't be put off by the busy road. It's super close to the rail station and super central after rush hour for Taxi's.Well done a sign of good management and team leadership."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 6,
        "expertise": 0.0006178969436160001,
        "user_cities_visited": 185,
        "review_days": 0.005476451259583,
        "helpful_class": 0,
        "review_text": "I picked this hotel for a stay during the Consumer Electronics Show because I was sick of all of the strip hotels with extensive casinos, restaurants and crowds. I was disappointed to see that they had a small casino right next to the only restaurant on site - other than the 24 hours Starbucks. However, the bed was what I expected at a Westin: quite comfortable, allowing me to sleep well and not wake up with a backache. Since the Westin is a couple of blocks off the Strip the area is not safe to walk through alone after dark. Since I was on my own, I only did it once and regretted it because there were few people there and the ones I did see were a little sketchy. That being the case, I ate at the hotel's restaurant, Suede, every night and was pleasantly surprised at both the service and the quality of the food. The shrimp dishes were incredible with large, succulent, fresh tasting shrimp. Not something I expected in Vegas, especially in a small hotel. I ate breakfast at the Starbucks every morning - just some oatmeal and a latte - and then enjoyed a pleasant walk of a little over a mile to the Sands Venetian Expo Center for CES. All in all, by the end of the week I was pretty happy with my stay. It's not something I would recommend to those who come for the full on Vegas experience but since I was there for work I was very satisfied. Thanks, Westin, for giving me a comfortable stay during a grueling work week!"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 17,
        "expertise": 0.0021202930835500003,
        "user_cities_visited": 20,
        "review_days": 0.43318729463307704,
        "helpful_class": 1,
        "review_text": "As the title says - Great Staff - attentive, accommodating and responsive.  Great Hotel - Location is great (helps being in the same block as out San Francisco office) - Bar is great - food is great (executive floor breakfast down stairs is amazing) - Cloud room massage chairs, unbelievable.   The touch ups - carpeting in our room 2407 - little ragged, missing cap tiles in bathroom, coffee pot broken (new one sent right up).   View was amazing."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.21084337349397503,
        "helpful_class": 1,
        "review_text": "Have visited DC many times and have stayed here twice for long weekends. Both times had same great experience.  Rates very reasonable for DC on weekends with parking included package, location near many tourist attractions if you like to walk, good places to eat nearby, staff very friendly and knowledgeable, breakfast included a good start to the day and staff does great job refilling and keeping area clean, rooms very comfortable and spacious with nice size fridge, coffee maker, and microwave, and free wifi, ..."
    },
    {
        "user_review_posted": 269,
        "user_total_helpful_votes": 68,
        "expertise": 0.0011169233785640002,
        "user_cities_visited": 254,
        "review_days": 0.976998904709748,
        "helpful_class": 0,
        "review_text": "Stayed for three nights; very big hotel but friendly staff at check-in and my room was of a good size with a big bathroom, good shower and comfy bed.All very clean and well presented.Disappointed that no swimming pool in a hotel of this size and the fitness area is underwhelming.  More Holiday Inn than what I'd expect from a Fairmont.Good bar/pub in the lobby.  Nice beers, friendly staff.  Colleague ate and said it was good.  Would stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.12048192771084301,
        "helpful_class": 1,
        "review_text": "Poorly attended room. When I told the front desk they took care of it the next day.Service in restaurant was very slow. I would think if the waiter drops your toast on the floor he wouldn't forget to bring a fresh order.The hotel is very close to great dining and shopping on 14th St"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 18,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 53,
        "review_days": 0.960569550930996,
        "helpful_class": 0,
        "review_text": "We stayed here for weekend getaway with the family. We arrived early and we were put into our room right away. Our room was spacious with 2 queen beds and a pullout couch. There was a minifridge and a coffeemaker but no microwave. We were on the 2nd floor and had a view of the street which we thought would be interesting, but you heard sirens all night.Breakfast is included with your hotel stay and it was delicious every morning. They offered a nice variety. The serving staff was so friendly. Especially Edin (sp?). He would greet us each morning and ask us our plans for the day. There is a rooftop bar that was nice to visit. Couches with a gas firepit, a television, drink specials and food specials. Worth checking out while you are there.We would stay here again because of it's convenient location and it's friendly staff but I would request a higher floor or a room not facing the street."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "While I love everything about this hotel and the great location where we needed to be, this hotel should give better price to their guests who stay at the hotel for parking in their garage. Hotel guests have to also pay a whopping $39+tax for parking. That's unreasonable and quite a turn off. It should only be a portion of that since the guests are already paying a nice price for their stay already albeit the location is great for the stadiums that are there. I would like to come back but parking alone will turn me away sadly."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 15,
        "expertise": 0.002400818789545,
        "user_cities_visited": 13,
        "review_days": 0.6670317634173051,
        "helpful_class": 0,
        "review_text": "I stayed for one night at the Courtyard during the week for a business trip.  The hotel has been recently renovated and looks fantastic.  Upon check in, the hotel staff was very friendly and welcoming.  My room looked brand new and was immaculately clean.  I had dinner at the hotel bar, which was very good and prompt, despite the fact that they were busy.  All in all, the entire experience was great.  My only disappointment was that the only breakfast option is a Starbucks counter in the lobby, which I had to skip due to the long line."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 10,
        "expertise": 0.024164184045018,
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        "review_days": 0.13417305585980202,
        "helpful_class": 3,
        "review_text": "Please trust this unbiased review and do yourself a favor. Stay elsewhere.Pros: It's right on Fremont St., close to all your gambling needs. Casino in the hotel itself is just ok. The bar is well stocked. Nostalgic for sure.Cons: Small, outdated, unmaintained rooms with tiny bathrooms. Extremely loud from either side (trash alley on one and Fremont St on the other). Casino music was so loud a conversation couldn't be held easily. A/C in my room (the only room I have to base this on) worked somewhat... Never reached lower than 75 deg. Room service never knocked. She came in on me twice, once just after a shower, unclothed. One (not all) of the front desk workers was extremely rude and unprofessional. When I asked to speak to a manager, his reply was \"what's the problem?\" I asked 3 times to no avail and received the same response. Water temps in shower could not be regulated due to constant surging. Elevators are abnormally slow...hence the seat nearby I suppose. No refrigerator in the room, only a half-size ironing board, receptacles nearly non-existent for those of us who need bedside power (phones/sleep machines/etc.) No toiletries provided except shampoo/conditioner and hand soap. For the carefree, alcoholic gambler in need of a quick place to crash after a hard night of partying, this place is for you. To the average business man/woman who enjoys some gambling fun and a nice clean stay... Go elsewhere. I travel every day and stay in over 300 hotels per year and this makes my top five places to never stay again. Hope this was helpful. Have a blessed day!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 59,
        "review_days": 0.009309967141292001,
        "helpful_class": 0,
        "review_text": "I got there because my Emirates connection flight from Bangkok to Barcelona was late, so they invited us to stay a night in this 4 star hotel. Was very nice and pleasant night, with a extra-large big bed and amazing toilet. Food in the buffet was great, lot if stuff to choose, but.... there is no free wi-fi in this hotel. We had to pay 35 dirham (around 5 euros) to get acces 30 minutes to internet. Hotel was amazing but I found this internet thing a bit disappointing..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.28094194961664803,
        "helpful_class": 0,
        "review_text": "I came on a business trip and it was the first time for me in Vegas. The concierge was extremely helpful in finding activities I could enjoy with discounts. Room was extremely clean and well kept. Staff was very helpful and kind. I would recommend this place to anyone. I stayed in a suite and had everything I needed in the room. Awesome place for a family to stay. They even have washers and dryers in the room!"
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 123,
        "expertise": 0.006998628647089,
        "user_cities_visited": 77,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "Location:If you are visiting D.C as a tourist so you need a place in the city center. This hotel is very well located. With few minutes walk you can reach the main district. There is metro station & a bus station within less than 5 min walks from you. Besides, there is a huge McDonnald just in front of the hotel where you can simply have your breakfast (if  not included in your reservations) and other meals.Rooms:Room size is okay, you'll have cable tv, safebox, mini bar, hair dryer, acceptable sleep quality and complementry water & tea making tools.Bath:The bath is quiet clean but not luxtury.Staff:Are kind and polit and you won't have any problem with them.Somking:The hotel is non-smiking.There is alao a nice small park in fromt of the hotel where you have some sport activities or even some rest in the afternoon.Don't forget to vote me with \"helfull note\" if it was helpfull to you."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 23,
        "expertise": 0.003740102805267,
        "user_cities_visited": 66,
        "review_days": 0.14238773274917801,
        "helpful_class": 0,
        "review_text": "In short, we will return here. We absolutely love this property. The location is excellent high atop Nob Hill - above the noise and bustle of the City below and a short Cable Car ride to either side of it all. This is a luxury property softened with a little bit of chic - but it's long historical value is not overlooked.When we pulled up, a very happy, courteous bellman greeted us with such warmth, it's almost as if we had been friends for years - so that was a great welcome home for us. I believe his name is James (tall, African-American) - looking forward to seeing him again.Front Desk agent was Mark, a young, pleasant employee who takes his role seriously but not in an uptight way. He recognized us immediately and maintained eye contact - he gave us all of his attention and kept the check-in process efficient. We also appreciate his ability to fulfill our earlier request for a high floor. My oh my, what views did we get from our room - just amazing.Our room was gorgeous - very clean and organized. The bathroom was very clean and fully stocked with the usual amenities. All windows open - a plus when we wanted fresh air and to hear some City noise. When shut, it also shut out the noise of the city below. Look out the windows and appreciate every view you get - just amazing. Internet was fast, furniture was comfortable and we had plenty of space to move around. This is what you should expect from a luxury property.All staff experiences were pleasant and courteous and we were grateful to have encountered such great staff. We will be back. We will also recommend this property. The Nob Hill Spa, which is a separate review is world-class and top-notch - go online and look a for package - room and spa."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 7,
        "expertise": 0.000860642171466,
        "user_cities_visited": 20,
        "review_days": 0.30284775465498304,
        "helpful_class": 0,
        "review_text": "We were first time visitors to San Francisco. Booked online from Australia and was pleasantly surprised with quality of room and service. Close to Fishermans wharf pier 29 and tourist transport. Only $9 fare to cruise terminal so makes ideal stop before and after cruise. Highly recommended especially to Aussies ."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 14,
        "expertise": 0.0029791459781520003,
        "user_cities_visited": 15,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "I stayed with a friend for 9 nights and we were impressed by the great facilities in the roomLocation was spot on for us, with a short walk into the Miracle Mile and PlanetHollywood.City Centre, Aria, Cosmopolitan, Bellagio etc just 10 mins walkRoom cleaned efficiently whenever we weren't inWith no resort fees and free parking( we didn't need that this time) it's a no brainer  against the big hotel/ Casino'sNice to get away from the jangling machines when it's time for bedWe will return"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 20,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "A very decent hotel, centrally located to shops, beach is a short walk from the hotelRooms are small but clean and decentStaff was very friendly and helpfulPool and pool area was very cleanBar was amazingBus stop at your doorstep to take you around"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.07995618838992301,
        "helpful_class": 0,
        "review_text": "If you get a room right beside the elevator shaft, you're screwed with a loud bang against the bedside wall every time someone uses the elevator.  The rooms weren't as nice as I thought it would be. Other than that, the staff was very friendly."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 18,
        "expertise": 0.002537791018426,
        "user_cities_visited": 24,
        "review_days": 0.10733844468784201,
        "helpful_class": 1,
        "review_text": "Really nice location in The Bay Area. Really vibrant location,that is only 10 minutes from Pier 33, from where the short boat trip will take you to Alcatraz Island. Nice early morning run around The Bay will surprise you when seeing all the swimmers in it! One note of caution, nothing to do with the hotel.We had an extremely dangerous ride in a yellow taxi number 316 from the airport. Avoid him at all costs!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8039430449069,
        "helpful_class": 0,
        "review_text": "We were visiting from an outer island and my family opted to stay at a cheaper hotel close to Ala Moana.  The central location made it easy to meet up (they often picked usup) and the friendly bell staff were understanding and let my parents idle for a short time in the front of the hotel while I ran up to the room to drop various bags from shopping.  The rooms were a little worn but always clean, and all the staff we met were very friendly.  Would highly recommend!"
    },
    {
        "user_review_posted": 116,
        "user_total_helpful_votes": 33,
        "expertise": 0.001270797901281,
        "user_cities_visited": 34,
        "review_days": 0.6330777656078861,
        "helpful_class": 1,
        "review_text": "Clover Hotel Asoke is a very comfortable hotel with a good price range. It is located beside The Exchange Tower Asoke and very conveniently near both Asoke BTS & Sukhumvit MRT  stations which is linked via skywalk. This make to & from the Suarnabhumi International Airport very easily via the Airport Rail Link at Makkasan Station and change MRT to Sukhumvit Station (only 1 stop).The room we stayed is at Level 6. It comes with a Queen bed & a Day bed. It was nicely decorated and very clean. The room don't have a mini bar like most hotel but it does come with a one time complimentary snacks & drinks bar. Drinking Water & coffee pods are replenished daily.The room comes with daily breakfast at the Top Level which gives guests a great view of the city. Breakfast spread is very well done with western & eastern foods. Salad & fruits are offered in the spread too. Coffee is self serve which is GREAT.The staff are fantastically GOOD. Help in the front desk are always there for guests. Only good about the hotel is there is a lady only level which is Great for single lady traveller.There is also a rooftop pool for those who want to take a dip after a hot Bangkok day. If not there is a spa u can engage to smooth the soreness after day of shopping & sightseeing.There is 7-11 convenience store just next to the hotel so anything you need is there even at unearthly hours. Terminal 21, a Shopping Malls are just a short walk away where there are plenty of food choices. Massage shops are also in the main street for those wants to do a Thai Massage or Foot Massage even Pedicure.Overall this hotel is very good in my humble opinion for the price."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 22,
        "expertise": 0.003997657423675,
        "user_cities_visited": 94,
        "review_days": 0.030668127053669003,
        "helpful_class": 1,
        "review_text": "Not so special if you are facing the parking lot.We spent last Friday and Saturday night at the Edgewater because they were hosting a work function for my husband's company.When we checked in on Friday we were told that only ground floor rooms were available unless we wanted to upgrade.  We decided to check into the 1st floor room, then upgrade the second night.  Our first floor room was pleasant enough, but had a view of the parking lot - not what you go to the Edgewater for!We also had trouble with the heating system.  The heat is provided by a gas fireplace in the corner of the room.  When you set the thermostat, the fireplace comes on to provide heat, and so does a very noisy vent that blows cold air on one side of the bed.  We called the front desk and they sent a technician who confirmed that the system was working as intended, but that our room had an older unit in it which was noisier than the newer units.Fortunately we didn't have any problems the next day when we moved to our waterfront 4th floor room.  It had a large deck which was great for viewing the sunset, and no noise issues with the heating system.  So I would recommend the Edgewater only if you have a water side room."
    },
    {
        "user_review_posted": 144,
        "user_total_helpful_votes": 205,
        "expertise": 0.006801157330783,
        "user_cities_visited": 638,
        "review_days": 0.45016429353778703,
        "helpful_class": 1,
        "review_text": "As a creature of habit it is easy to stay at the same hotel every time I visit a city. In Seattle, our go to hotel is the Kimpton Alexis. As it wasn't available on the days of our last visit, we decided to choose another Kimpton hotel that we had stayed at successfully in the past. This proved to be a wise decision. Everything about our visit met or exceeded our expectations.From the car valets to the front desk, everything was smooth friendly and convenient. While we often eat at our hotel for convenience, we wanted to get out of the hotel and try something different. The concierge recommended the Lodge Sports bar across the street (see my review for details.) so we could get out of the hotel without having to bring the car out or worry about parking.We were both very glad we stayed here, especially after a cold and relatively ordinary experience at the too big and impersonal Westin on a previous visit. The Kimpton's are always the right size for our needs and the Monaco was no exception. While we still love the Alexis, we were more than happy with our stay at the Monaco!Recommended."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 21,
        "review_days": 0.370755750273822,
        "helpful_class": 2,
        "review_text": "I have read so many of the reviews on trip advisor , I just don't get it , this hotel may be old and a little out dated but so are most hotels in Hawaii , our room was clean and the location was perfection . The cleaning staff were impeccable, and honest , I left money on my dresser in the envelope twice and it was for the maids , to my surprise the money was still there , my opinion is some people just feel the need to complain about something , we loved our stay at Aston !! Definitely will be going back !!!!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 14,
        "expertise": 0.002082198801934,
        "user_cities_visited": 10,
        "review_days": 0.35870755750273803,
        "helpful_class": 0,
        "review_text": "Although I have stayed in Waikiki before, I booked this hotel as it was just myself and 16yr old daughter. We had come to chill, eat & shop and that's just what we did. I like to stick with the Hilton brand as you tend to know what you're getting and I feel safe with that. The hotel was in a great location for us, inbetween the shopping centre and main eateries of Waikiki. We didn't hire a car, it was convenient enough to walk either way. I wouldn't class this hotel as an ideal family stay as its not really geared up for young children (need to go to the Hilton Hawaiian Village for that) although it has a good pool. It was all that we needed, clean rooms, bedding, helpful & cheerful staff  etc. Not much of an atmosphere but wasn't looking for that and enjoyed the fact there was no banging of doors etc in the early/late hours by children. Had a few drinks in the bar during happy hour before heading off out to dinner, but it was quite a sombre affair. We didn't have breakfast either, although it smelt great, we were on an Acai bowl quest, to test and rate as many as possible in the vicinity! The location is on a busy road, but this didn't affect our stay and we felt safe at night walking back, although make sure you know where you are going beforehand, as with all tourist places, they have their homeless etc. This hotel is good value in comparison to some other hotels in Waikiki and I would probably stay here again. I really enjoyed having coffee in the room and a warm cookie at check in after a ten hour flight!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 32,
        "expertise": 0.004597447497149,
        "user_cities_visited": 18,
        "review_days": 0.8159912376779841,
        "helpful_class": 0,
        "review_text": "This will be my third of fourth time staying at the Hotel Nikko in the last year.Pros: Great door staff, Japanese food in the restaurant and a pretty solid gym.Cons: The hotel is getting old/starting to show its age.  Toilet in my room kept breaking and rug was stained. Also was super annoying that they charge me $50 to keep my room an extra hour. (Other hotels usually have done this for free.) They also put me in a room across from the ice machine which was really noisy.The Killer: They have no business center! I needed to make some important calls after my check-out and Nikko couldn't offer me anything.  Apparently they have an imperial room on the top floor (Imperial Room), but since I'd booked through Hotel Tonight I couldn't access it.I come to SF a lot.  Sadly will have to look for another hotel when I return."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.6484118291347201,
        "helpful_class": 1,
        "review_text": "Loved the recent improvements they have donr here. Really appreciate adding the free continental breakfast again. The free drink was cool too. Only little thing was shower didnt drain properly, so taking 1 star off thus time. But still will definitely stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.50328587075575,
        "helpful_class": 1,
        "review_text": "You should have warned us about ongoing construction!!  We couldn't sleep at all as the construction started so early in the morning right ouside our window, the sound of drilling, people talking right outside woke us up from very early in the moring.     There were additional charges that hotel.com didn't mentioned, and there was no parking space unlike to what you publicized. your hotel is total lier and I would do everything I can do stop my friends and colleagues from going to your hotel.  The night manger (we arrived late) was very rude.  The hotel room was so freezing cold , the heater was NOT working, we called the repair man and he said \" wear more clothes, you should wear warm clothes \"  This was the a nightmare and lucky you that I am not suing you and hotel.com"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 5,
        "review_days": 0.96933187294633,
        "helpful_class": 0,
        "review_text": "It's not very close to beach, but walk-distance to shopping centers so still convenient. Probably an okay choice comparing with the price, we didn't expect too much anyway - I am IHG Spire elite and ambassador member. I didn't use ihg official booking but used chase portal so I'm not able to post comment there, so putting it here instead.Earlier this year I stayed here temporarily for 1 night during honeymoon then move to other hotels - the luckiest thing is I only booked for 1 night. After the whole day sightseeing we are tired and just want to take a shower and sleep, while the elevator was broken for long time - 3 or 4 hours? We asked frontdesk the fix timeline, they don't even want to answer me with word, just shaking his head and rolling his eye. After another question, not even look at me, he replied with a simple waive \"no I DON'T know, why no just go to stairs? many other can do it.\" NOTE this hotel has 40+ floors and many hopeless people waiting here including me are near 40 floor, even a few hopeless senior person (We were 34 or 36 IIRC). Am I paying for $200+ here just for such ridicule?There's a Wyndham time sharing sales desk in the first floor and advertising - no other choices, we sat there for a while then eventually climbed all the floors back to the room. Not saying any thing for compensation, there's not even a simple sorry when check out. I think I won't be here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.3105147864184,
        "helpful_class": 1,
        "review_text": "I chose a room with a bathroom, and the result was most welcome.  Very comfortable bed and all very clean, with clean, fresh white linen - though I wish this had a proper fixed 'closure' over the duvet below.  I loved the fact that the hotel was right in the middle of everything - transport, tour buses, tram, marvellous Walgreens downstairs with lots of fresh fruit, supermarket and a news-stand of sorts (and also with very friendly staff).  I was on the way home after a rather busy trip to family in four other countries, and the hotel provided a very gentle stay with friendly and helpful staff.  Nothing to do with the hotel, but I was so surprised at a complete absence of ordinary bookshops in central San Francisco!"
    },
    {
        "user_review_posted": 144,
        "user_total_helpful_votes": 135,
        "expertise": 0.004441134282246,
        "user_cities_visited": 291,
        "review_days": 0.9660460021905801,
        "helpful_class": 0,
        "review_text": "Ideal location on the river front, close to most of the major attractions by riverboat with pier right next to hotel. Clean spacious and comfortable rooms with lovely large balconies. Great rooftop pool and very friendly helpful staff. Truly good value for money and highly recommended."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 21,
        "review_days": 0.27765607886089805,
        "helpful_class": 1,
        "review_text": "I booked this hotel using a \"third party\" (website).  I booked our room 4 days before our stay and got a great discount. With that being said it seemed as this was being held over our heads. I called and asked if an early check in was possible as we were coming from out of town and were planning on arriving around 2pm. Check in is at 3pm. I was told that early check in wasn't an option with my type of reservation and a room wouldn't be available until 4pm. When we checked in I asked the gentleman if the room had a king bed. He said yes. When we got to our room we found it had 2 queen beds. I called down and spoke with the same gentleman who checked us in.  I asked if we could get a room with a king sized bed. He put us on hold and came back saying that since we used a third party to make the reservation this was the room that was assigned to us and he couldn't do anything.  This was interesting to me since the confirmation email I was sent said \"room assigned at check in\". We were in town to celebrate our anniversary and sleeping in 2 separate beds isn't what I had in mind but we didn't really have much of a choice. We also could not find the tv remote. We searched high and low. Housekeeping was cleaning the room next to ours and she had an extra one she gave to us. She was very helpful and kind.The room was pretty standard. We were in a handicap accessible room. The room seemed clean. The wallpaper was peeling in places. Because of the accessibility of the bathroom, the shower was a roll-in shower and it didn't have any lip or ledge to contain the water causing it to run out everywhere. There was a dirty looking drain in the middle of the bathroom floor that the water drained into. When you stepped out of the shower (which only had a shower curtain) you had to put towels down everywhere. My husband and I literally used all but the 2 towels we dried off with to clean up the excess water and it was still wet and very slippery.The beds were comfortable and we couldn't beat the location of the hotel but I would not return in the future. I've never been made to feel like a second class customer because I booked a room through a third party and got a nice deal on it. The hotel was the only disappointment on our trip. Otherwise we had a fabulous time, as always, and can't wait to return."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.663745892661555,
        "helpful_class": 1,
        "review_text": "we arrived before the 3:00 check in time and we were hoping to have our bags checked.  Liz at the front desk was able to get us a room with no additional fee.  She was very friendly and made us feel welcome.Our room was very nice and comfortable.  Everything was clean and in working order.A big thank you to Liz."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 3,
        "expertise": 0.001970334641635,
        "user_cities_visited": 37,
        "review_days": 0.060240963855421006,
        "helpful_class": 0,
        "review_text": "We stayed at this property from Thursday to Sunday. The hotel is very nice. The Cafe Architect and Le Bar are really nice and  the staff are wonderful. Bernard the concierge was exceptional in helping us with car service. The only issue we had was we booked through Booking.com way in advance and when we checked in they gave us a handicapped room. We called down to the front desk and spoke with Michael and told him we did not want a handicapped room and he told us he didn't know which rooms were and were not that way. We found that hard to believe. We were moved to another room but it was also fitted for a person with needs. The bellman told us all the rooms that ended in a particular number were fitted that way. Not sure why we were given a room that someone with needs might need, was it because we used a discounter? We travel a lot and have never encounter this one before. Not sure if we will use this hotel chain again. Never had this issue at any of the other high end hotels."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 9,
        "expertise": 0.001970334641635,
        "user_cities_visited": 8,
        "review_days": 0.654983570646221,
        "helpful_class": 0,
        "review_text": "For a first time visitor in San Francisco, our stay was perfect. My wife and I plus 3 kids 17, 15 and 12 were booked in the family suite which was a single room connected to a double room with 1 bathroom. The room was big, internet was okay enough for my kids to do their social media and YouTube videos. Breakfast was not included but the Walgreens nearby was enough. It's proximity to Union Square also provided many options of dining and transportation. We didn't have a car but everything is very accessible via MUNI. You just have to ask help from the concierge and you're good to go. We'll definitely stay here again."
    },
    {
        "user_review_posted": 134,
        "user_total_helpful_votes": 95,
        "expertise": 0.0033315712071880004,
        "user_cities_visited": 88,
        "review_days": 0.517524644030668,
        "helpful_class": 2,
        "review_text": "Reading the reviews, I was very concerned about the service at this hotel, but I booked it nonetheless to give it a try.  During the day the service was actually very good, attentive and friendly.  They have an automated check-in and check-out process which is really cool in theory, but didn't work which made check-in more like a typical hotel, where the woman in the lobby had to help out.The rooms are basic, but very nice.  I got a free upgrade for some reason, which I wasn't going to complain about.I think the biggest thing they need to work on is balancing hotel guests vs. club goers.  Candidly, I booked this hotel because it was a perfect location for my meetings and I wanted to go to the rooftop cocktail lounge in the evening.  The bar was awesome, views, drinks and people were all the best NYC has to offer.  The biggest issue is that they don't treat their guests they way they should.  I went into the lobby and got on the elevator to go to the roof top bar, problem is they \"lock\" that floor -- when I figured that out (after riding the elevator up and down twice with a group of colleagues) I went down to the lobby where they told me I had to go down to the ground floor, go outside and in a back door to then wait on line and then get back on the same elevator to go upstairs. Sorry, but that doesn't work.  Even worse, once I got upstairs to the roof top bar, I had to run to my room to drop off my bag.  To do that - you guessed it -- I had to go to my room and then go back to the ground floor, outside, in the other door, wait inline and then back up the same elevator -- all to go up two floors.You need to know what you're getting at this hotel -- a nice boutique hotel with a trendy lounge in it.  It's busy, loud, and will have drinking all night.  I expected and wanted that.  The main thing that PUBLIC needs to do better is to prioritize hotel guests.  Guests shouldn't need to wait on line and should need to go outside and around the corner to go to a bar that's three floors from their room.  It's pretty simple and would make this at this hotel so much better."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.46495071193866305,
        "helpful_class": 0,
        "review_text": "This hotel is well located and many of the highlights of SF are easily accessible. Restaurant is pricey and the food not even close to exceptional. No gift/sundry shop on premises which would have been a welcome addition.Also, the carpeting was badly buckled on our floor (6th) hallway. Bright spot of the trip was assistance from their Concierge, Joel who was personable, knowledgeable and most helpful!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 6,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 9,
        "review_days": 0.46604600219058,
        "helpful_class": 1,
        "review_text": "Staff are very pleasant.  Location isn't close to any restaurants or eating places although the local Pizza place delivered to the hotel & they were excellent. We mainly dealt with the manager Jesse who is extremely helpful & very knowledgeable regarding restaurants & tours in DC. The hotel is very clean & comfortable.  One negative is that there isn't any elevator security cards so anyone can access the different floors.There is a free shuttle bus that leaves from the front of the hotel every 1/2hr from 7.30am until 10.30am that stops at the Capitol Building (& few other stops). Union Station is about 10mins walk from this stop which is fantastic if you are catching the Tourist buses or the trains.Unfortunately as there isn't a return shuttle in the afternoon.  So to catch a cab from Union Station to the hotel is about  $12 plus tipping.We can't comment on the restaurant for breakfast as we didn\u2019t eat in the hotel. Although lots of people did.The free Wi-Fi was hit and miss for the first 2 days  (we stayed 4 days) which was a little frustrating.Overall it is a good hotel. You will never have to wait for a cab when required."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.8570646221248631,
        "helpful_class": 0,
        "review_text": "When I arrived to the hotel at around 11:30 no concierge to help me with the luggages and the security guard tried his best to assist me without trolleyThen the lady at the reception did not great us and no welcome drink and she told me to come back at 2PM and she was like take it or leave it then her colleague next to her advised her to issue the room key right awayWhen we entered the room, we got chock, the room is too small and the floor in the entrance was dusty, we can\u2019t even place baby coat for our 5 months babyI asked them again to change for me the room but with very rude answer same lady who checked us in said NOThe room set up wasn\u2019t fully completeSecond day, I went to the pool at 17hrs and the waiter said that they will be private function at 6PM and we can\u2019t swim,I called the DM and of course she couldn\u2019t assist or offer alternative or compensate against the inconvenienceI paid money to use all your hotel service mentioned on your websiteClosing the pool without prior notification even no letter send to the room not acceptableYour country Thailand investing billion to gain tourist from all over the world and to give great image but you are damaging this picture and putting your guests downI\u2019m hotelier for more than 8 years and I don\u2019t accept the inconvenience which I faced and the action against my complaintI will never come back and the same will be shared on all social media for people to know how my stay was."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 5,
        "expertise": 0.000823296751797,
        "user_cities_visited": 12,
        "review_days": 0.273822562979189,
        "helpful_class": 0,
        "review_text": "Buffet dinner in a  restaurant with pleasant surrounds and nice atmosphere, in door and outdoor eatingExcellent selection of hot and cold food, large range of cakes and fresh fruit desertsSignature dish is the Angus roast beef and crabs in shells, Japanese sushiMixture of Asian and western foodsVery attentive staff with excellent service.Adjacent to a musical show. and"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 21,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 9,
        "review_days": 0.44797371303395406,
        "helpful_class": 0,
        "review_text": "Just letting everyone know that this place is one of a kind in supreme levels!  Whoever created such a place has an amazing imagination.  Everywhere you turn is a journey into invention.  We kept saying,\"What a great idea.\"  Lisa, the front desk agent was sharp, attentive, and keen on our needs.  We loved our room and especially when I got a bullseye on our in-room dart board. How cool is that!  We live just 2 hours away from San Francisco.  When we book city experiences in the future, this will be our new go to!!!"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 23,
        "expertise": 0.001662086733255,
        "user_cities_visited": 20,
        "review_days": 0.5268346111719601,
        "helpful_class": 0,
        "review_text": "This hotel is simp,y the best. Location perfect, service excellant, spa outstanding, staff wonderful. Love the rooms and huge bathrooms. The bar is fun, the breakfast / cafe off lobby fast but good. The outside little patio off breakfast cafe a nice new touch. The doomen are wonderfully accommodating. Hard to give the staff a tip as they always say their service is complimentary."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.0071193866374580006,
        "helpful_class": 1,
        "review_text": "Staying here for 5 nights in a supposedly renovated room. Here's what I got:- shower that dispensed water at a trickle- mattress so spongy that i awoke with a massive back ache. i finally asked for a cot and have spent the last two nights on that- room service with a 2 hour wait (at 6:30 in the morning!)- laundry pick up - had to call 3 times before it got picked up. will be interested to see if it comes back on time- seems most of the customer facing people here are nice and polite, but the guts of the operation underneath the surface is a complete clown show."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 37,
        "review_days": 0.29846659364731604,
        "helpful_class": 1,
        "review_text": "This was our second visit to The Queen Anne Hotel and it was as delightful as the last time!  It is a comfort and a pleasure to walk into this charming Victorian hotel with its fire lit spacious sitting areas downstairs, continuous coffee/tea and iced water available in a grand wood cabinet, a lovely scent wafting up through the stairs to the second floor landing (elevator is also available with a sweet seat within if you've a desire to sit).We found the hotel a great location and full of gentle charms. The rooms are large with a small sitting area, we had a working wood burning fireplace (logs provided) tv, refrigerator and bathroom amenities.  Parking lot provided across the street for a small daily fee.The Queen Anne is for people who like comfort and old world charm over modern and impersonal or efficient and streamlined. If you've a thought to try it, do. . It is very sweet.  We will be back!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.884446878422782,
        "helpful_class": 0,
        "review_text": "Staff was friendly, but I was charged twice on my credit card for unknown charges. I explained how unhappy I was to the rep, and I never heard anything from the manager. So for my trip..they put a hold on $500 of my vacation money. Not happy."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 65,
        "expertise": 0.003357450229346,
        "user_cities_visited": 47,
        "review_days": 0.274917853231106,
        "helpful_class": 2,
        "review_text": "This was my first stay since the change from MO and I was a little concerned.....I'm a \"fan\" of MO and I love this SF hotel.....there are things that I knew wouldn't change.....the location....the views....the windows that open (love the fresh air)......and I was happy to see that some of the other things remained the same as well....the staff and the service.....I used the spa and it was excellent......room service was quick and the quality of the food was OK.....the room (a bridge to bridge view) was in very good condition although some of the wood furnishings needed a little touch up.....I'm not sure why the hotel changed brands.....I will probably continue to stay at this hotel but will search for other options as well.Tulemar Dave"
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 26,
        "expertise": 0.0015289796819090002,
        "user_cities_visited": 99,
        "review_days": 0.471522453450164,
        "helpful_class": 1,
        "review_text": "The hotel is right in the heart of downtown and close to major shopping & train locations. The rooms were great and all amenities were provided. The staff was also very warm and cordial.The 1 missing star was because they were under renovation and it was a little musty and they don't have complimentary breakfast, which for a business traveller can be a slight negative. It also got a little loud in the night due to some local disturbance, but guess that's a positive & negative for the location.Overall a great hotel."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 30,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 26,
        "review_days": 0.361993428258488,
        "helpful_class": 0,
        "review_text": "Fantastic rooms (suite with full kitchen, washer dryer). a 5-10 minute walk from the monorail (buy the unlimited pass is you are there for a few days). The monorail is a nice way to travel to the strip from here...no need to worry about parking, but the stops are behind the casinos, so you have to walk through the casinos to get to the strip.CONs: This hotel has no real restaurant inside. (there is a little place you can buy fast food and sundries)"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 31,
        "expertise": 0.004189719581973,
        "user_cities_visited": 20,
        "review_days": 0.938116100766703,
        "helpful_class": 0,
        "review_text": "The Hotel is really nice, and so is the staff, everyone is really kind and polite.Unfortunatly the breakfast is nothing special and in the room you have the wine, but you lack the bottle opener and glasses, you just have to go to the bar and the bartender opens the bottle and serves you glasses.After all a good experience."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 3,
        "review_days": 0.903066812705366,
        "helpful_class": 0,
        "review_text": "Our last night in this fabulous hotel. Staff here really understand what makes for a good experience - all are courteous and helpful going out of their way to make you feel welcomed but in an unobtrusive way.We were upgraded on arrival - just a slightly larger room but enough to make us feel special .The man at the bar helped me to carry drinks to my room after a tiring day sightseeing .And concierge Cameron was so helpful with attempting to get tickets for us to see the Capitol Building . Unfortunately he had made a slight error and got them for the following day .... but rushed to find us to let us know . He was so apologetic but it didn\u2019t matter as we were able to do what we wanted despite this error . Cameron - thank you and many thanks too for your dinner recommendations ... our whole day followed your excellent suggestions !Thank you too for the gesture of chocolate dipped strawberries , macaroons etc - a super surprise!!We had a fabulous day thanks to you !!Top notch service all round - thank you all !!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.46823658269441404,
        "helpful_class": 0,
        "review_text": "Hotel staff were friendly, professional  & helpful. However, Villa Florence is lacking of business integrity, excessive hidden fees, excessive noise, lobby area and entrance not as inviting environment. Needs improvement to stay competitive."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 17,
        "expertise": 0.002182255078647,
        "user_cities_visited": 20,
        "review_days": 0.19058050383351502,
        "helpful_class": 1,
        "review_text": "I have owned a timeshare week at Polo Towers for 19 years, the two bedroom suite is very comfortable, and my wife and I enjoy our visits to Las Vegas and Polo Towers. As a vacation option, I WOULD NOT recommend purchasing any time share as each year the annual maintenance fee rises, and you can find better value for you vacation dollars at a casino hotel, even with the daily \"resort fees.\"."
    },
    {
        "user_review_posted": 335,
        "user_total_helpful_votes": 157,
        "expertise": 0.0021649448882690003,
        "user_cities_visited": 98,
        "review_days": 0.11281489594742601,
        "helpful_class": 0,
        "review_text": "I had stayed in this hotel many times, but years ago for business. Now I was visiting for a long weekend and chose the Park Hyatt for its low key Thomas Moser design and location,  in Foggy Bottom. While the design and location delivered, I wasn't prepared for the inept and frankly cold service, along with the many mishaps. Check- in was a nightmare. There was only one person at the front desk, and he deliberately didn't catch my gaze while helping another guest to check out at dinner time. I waited unacknowledged for around 5 minutes, when the Concierge called me over and said she could help me check in.i too, her up on it, but didn't know that neither the late check out that she offered me for being a gold passport member nor the upgraded room she offered would come to fruition. After she botched it by promising me what she said was an available room, which turned out to be unavailable, they apparently didn't put into their computers that we were to get a late check out after our third night, and even though I confirmed this the morning we were to check out, they locked us out of our room. That was the least of our problems though. The small room they gave us ( the smallest they had, apparently from the map on the back of our door) had a defective air conditioner sensor, and so multiple times during the night the a.c. Would simply turn off-- it was sweltering-- no fan, no cool- an oven-- and this went on for 2 nights before we reported it -- but even then it wasn't fixed. They did move us too other room-- a larger one , but the lighted makeup mirror in the new room didn't work. Assorted other problems with the rooms popped up one after another, some too minor to report, but annoying nonetheless, such as the blackout blinds being difficult to operate, or the bucket chairs being uncomfortable and in need of foot rests, or the shower in our second room being so slippery and dangerous as to force us to line the floor with towels to avoid slipping, and the rain head in the shower was clogged or not fully functional. The linens are gorgeous and the pillows and bed wonderful to sleep on if only it wasn't July in DC and  the a c was not functioning. The elevators were quick to arrive and the benches in some of them were cute. Unfortunately, the good here didn't outweigh the bad... And we felt that the staff was too indifferent to our discomfort. While we like the look of this hotel, and prefer its aesthetic to the Laura Ashley English garden decor of the Fairmont accross the street, we feel more welcome there, and a stay should be about effortless comfort, and shouldn't be a struggle.sorry, but we have so many other places to choose from in DC, that I doubt we will be back here again."
    },
    {
        "user_review_posted": 154,
        "user_total_helpful_votes": 69,
        "expertise": 0.0020649107044340004,
        "user_cities_visited": 128,
        "review_days": 0.46385542168674704,
        "helpful_class": 0,
        "review_text": "We booked the Tower Club as a treat.  We were not disappointed.  The lounge benefits were worth while.  There is a nice selection of food and drink on offer.The room was huge, a lovely bath to relax in. A large comfy bed with soft pillows and complementary soft drinks in the mini bar.As many people have said breakfast is fabulous.  So much choice! I loved the wood fired oven  used to toast the bread.  Would certainly return."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 31,
        "expertise": 0.00616057964618,
        "user_cities_visited": 41,
        "review_days": 0.773822562979189,
        "helpful_class": 1,
        "review_text": "I stayed at the St Francis for a conference being held in the hotel. There was a worker strike going on outside and the hotel did their best to carry on with regular business.Some thoughts though that may or may not have had anything to do with worker shortage...Pros:Comfortable bedLarger room than I expected for such an old hotel (it was a normal double-queen room)Really nice bathroomSuper-nice staff encountered at all timesWiFi super fast, good, stableIt's worth mentioning again that I really liked the room itselfConcierge guy was super-cool and directed us to Chinatown for a great meal and good timeCons:Conference lunch was terrible... what was that, stew?  Pig slop?  I'd be embarrassed to serve that if I was this hotel's catering manager. The lunch drove me away from the hotel and the conference... the opposite of what it's supposed to do.Cafe in lobby is nice but $15 for a breakfast burrito is steep, even at SFO/downtown prices. Their coffee is really good though.Oak room breakfast was good, but for $40 I didn't see any eggs benedict (shown on website), no omlette bar (shown on website)... just scrambled eggs, bacon, sausage, potatoes, and some other fun additions... but nothing impressive at all. Food quality was good and service was TOP but in terms of selection, it was the kind of breakfast I would get for free if I was staying at a LaQuinta in another city, seriously.Music in the lobby is WAY too loud to do business or have a conversation... I'm guessing they're trying to drown-out the strikers.$75 a night for parking, are you serious?  Across the street it's HALF that much. I understand that SFO is famous for over-priced parking but... seriously... what I did was walk 3 blocks and rent a car from the Enterprise down the street for the day... I got an SUV for $60, and then returned it at night.Oh speaking of rental cars, the Hertz counter inside the hotel is perpetually closed---- next trip to SFO I will stay somewhere else"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.834063526834611,
        "helpful_class": 0,
        "review_text": "The Edgewater is a one of kind hotel because of its location and its history.  The rooms are comfortable, bedding are excellent and atmosphere cozy.  If I could afford it I would stay more often. It is worth the price, but only once a year! The staff is friendly and helpful. It is a great place to stay...I was tempted to stay at the hotel rather than see the sites!"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 8,
        "expertise": 0.001443230718305,
        "user_cities_visited": 8,
        "review_days": 0.089266155531215,
        "helpful_class": 0,
        "review_text": "I picked this hotel because it was in walking distance of the Clipper dock and on First Avenue in easy walking distance of Pike market and a lot of the action of downtown Seattle. It was an unexpected surprise with simple but well appointed rooms nicely designed. White brick walls with one wall paneled in wood with a mirror about three feet wide that wen the length of the room. The staff was young, friendly and very helpful. They carried our luggage up the stairs to the second floor registration desk and were very helpful in giving directions and recommendations. ( we are in our 70s) a simple breakfast of pancakes, cereal, yogurt and coffee and tea provided. We would stay there again."
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 120,
        "expertise": 0.005774394056419,
        "user_cities_visited": 369,
        "review_days": 0.14238773274917801,
        "helpful_class": 0,
        "review_text": "This is three long blocks from the Dupont Circle metro on a street where it's difficult to find a taxi--we had 20 minute waits on the street in the morning. There's almost no light in the rooms, not many outlets, no coffee machine unless you ask for one (which doesn't get refilled unless you ask), a desk that's not made for working (desk too high, chair too low).  On top of that the bed wasn't very comfortable and the closet couldn't fit a suit -- there's a shelf in the middle, and the safe sits on that, so you can't hang up anything longer than a shirt. The room I was in had a tiny bathroom with very little space for toiletries, and a shower that had only a half door. The empty refrigerator froze my salad and there's no food anywhere in the vicinity (this is a street full of embassies) other than in the expensive restaurant in the lobby, which doesn't do room service.  This would be fine for a weekend or tourist visit, it's good value, and the 15 minute walk to Dupont Circle metro if you're wearing walking shoes is no big deal. They have nice free wine in the afternoons and free coffee in the morning.  If you're coming to do work, go somewhere else."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 78,
        "expertise": 0.0044521016871190006,
        "user_cities_visited": 93,
        "review_days": 0.43044906900328506,
        "helpful_class": 1,
        "review_text": "My son lives in Russian Hill, so Fisherman's Wharf is convenient. The location is convenient, hotel layout and edgy design are OK, and staff were friendly and helpful. The major drawback is that nobody seems to be keeping up the building. It is clean and the elevators work, but all sorts of little things are broken - and the annoyances build up.  In our room alone, the toilet paper holder and bathtub drain were broken. A corner of one window was cracked, so the insulation gap collected fog. my brother next door's tub stopper was also broken, and the knob on the connecting door was falling off. the tv in the health club didnt get most tv channels, and the most frequently used hand weights were missing. nothing major, but the inconvenience adds up. I mentioned this in a friendly way when checking out, and they were aware of the problem, and suggested I post here in hope that it would get management's attention (and a budget) in 2017.On the elevator ride down the last day, other guests mentioned similar problems. I hope someone starts listening."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 89,
        "review_days": 0.26451259583789705,
        "helpful_class": 0,
        "review_text": "La Flora is decorated simply artistically and elegantly. The suites are very clean. The staff is friendly. La Flora is located near everything....the beach, a drug/sundries store, Mack's club deuce, restaurants, yet it is quiet for sleeping.I highly recommend La Flora!!"
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 37,
        "expertise": 0.002570727955719,
        "user_cities_visited": 25,
        "review_days": 0.34611171960569503,
        "helpful_class": 0,
        "review_text": "We picked this hotel initially for the price. I read the reviews and had mixed feelings based on what was said, but decided to book anyway. Well it was the right decision because it made an already awesome trip that much better.Check in was quick and efficient with us being in our room within 5 minutes of stepping in the lobby. The front desk staff was top notch and very knowledgeable of the area. They were always willing to assist with any questions we had and offered 5 star customer service. The manager Jennifer Kerr was outstanding in her job handling a customer service for an incident that we had. She was professional and thorough.We had 2 queen beds and I have to say they were extremely comfortable and made sleeping easy after a long day. The TV had a lot of channels to offer and was an updated brand. The bathroom was the reason I gave it 4 stars. The shower head was loose and moved when attempting to position. Also the hot water tended to get cold a little faster at times in addition to the fluctuating water pressure. The toilet paper is also not very good so bring your own if you prefer something soft. The hotel is a little dated but with upgraded amenities. A nice extra of this Hotel is an attached bar and grill. Affordable drinks and a decent looking menu. Bartender is all business and that's how I like it. This Hotel is at the lower level of the south loop, but for 2.25 or a short Uber ride you'll be in the heart of Chicago in minutes and close to soldier field .I wanted to give special praise to Bernita Griffin, the housekeeping manager. She took a situation that developed and handled it professionally and went above and beyond to assist me. She is courteous and professional but makes you feel like family. She is a huge asset to this Hotel and is the reason I'll return. I wanted to also give Tom Schabow props for being patient and professional while assisting me. This guy is definitely good at his job.Overall I would recommend this Hotel to anyone visiting Chicago. It's comfortable and they make you feel like family . The area is in an up and coming loft district, so there's not much there now but they do have a convenience store 2 blocks up."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 7,
        "expertise": 0.001777679698897,
        "user_cities_visited": 9,
        "review_days": 0.6894852135815991,
        "helpful_class": 0,
        "review_text": "Many reviews I checked out before booking said \"Great\" and I would agree so.This is new cute boutique hotel with tastefully modern design, yet very cozy. Great service, staff are very friendly and helpful. Very clean! Great simple breakfast. Conveniently located in the heart of the city (Sukhumvit area):- near to BTS/MRT- less than 5 minute walk to Terminal 21 Shopping- 3 stops away by BTS from Central World- walking distant to the night market bars, restaurants- right next to a convenient storeMost important notes are 1. super comfy bed (linens) & 2. free wifi in the room (and in the whole building)! <3I enjoyed my stay, and definitely coming back"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 12,
        "expertise": 0.00377358490566,
        "user_cities_visited": 371,
        "review_days": 0.17141292442497202,
        "helpful_class": 0,
        "review_text": "As the name suggests, this hotel is all about modern chic and style. The common areas and our room had an impeccably clean, white look with some nice touches, such as a ukulele and sarongs hung on the wall. We were welcomed to our room on our first night with champagne and chocolates for our honeymoon and slept comfortably each night in our partial ocean view which still offered expansive views of the ocean from our lanai.The pools are spectacular, particularly the adult wading pool where you can lie on a raft in knee-deep water with a drink in hand and then step out onto a sandy beach. Why don't more hotels offer this? The lower level pool, open to the public, is also excellent, with attentive and friendly service at the bars. If you get room credit as part of your stay, you'll easily be able to use it here. The beach is a 10-15 minute walk away, but we didn't bother making the trek because we had such good pools right on our property. If you're celebrating a special occasion, are a fan of sushi or Iron Chef and have money to burn, I'd suggest dinner at Morimoto, located on site.The Modern is located at Waikiki's west end near Ala Moana Mall and the harbor. Not the most convenient location for beachgoers, but the walk there is pleasant. Driving to and from here is anything but pleasant, owing to ongoing road work and Honolulu's famously terrible street layout. Allow extra time to get where you need to go, because the property sits at a chokepoint as Waikiki's streets merge at the western end before the canal.This ain't your granddad's Hawaii hotel, and it might seem more at home in Beverly Hills or Palm Springs, but it's a terrific option for couples who don't want an overcrowded megaresort."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 14,
        "expertise": 0.001949317738791,
        "user_cities_visited": 9,
        "review_days": 0.150054764512595,
        "helpful_class": 0,
        "review_text": "Second time visiting San Fran, first time staying by Union Square. The hotel itself was fine, staff pleasant. We had a street facing room to begin with, lots of noise from the street in the evening, some unpleasant owing to the nature of the characters in the neighbouring blocks. There are ear plugs provided, although I can't use them. We had a problem one evening with a group of youths (I believe on a school trip) staying in the hotel who thought it was fun to run riot in the corridors, slamming their doors and generally being rowdy until 5am (at which point I had a word with them...) On speaking with concierge couple of hours later they were quick to assist and move us to a separate (nicer) part of the hotel. This was away from the street, much quieter and we were grateful for this. They also took care of moving our bags whilst we were out. Didn't get to use the pool although we used the sauna which was handy and relaxing after a long day out walking. Again all sorted via the staff who were very helpful.The hotel was decent, but if travelling to San Fran for a 3rd time I will stay in the Wharf area, simply prefer the location of an evening."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 17,
        "review_days": 0.404709748083242,
        "helpful_class": 1,
        "review_text": "Booked vacation thru Allegiant Air.  Paid extra for Cabana. Upon check in, Cabana had no smoking rooms, room changed to Hotel. The building and room was old and smelly.  Shower had no hot water; called maintenance; they tried to tell us the water was hot; it was not even warm!!  Two nights until they moved us to a second room.  This room had hot water but room heater did not work.  We literally slept under the covers freezing... NOTE: I usually do not use covers!  Spent two nights in this room and flew home. Contacted Hotel for refund of monies charged for Cabana room and the extra resort fees.  Not allowed, our error Cabanas do not have smoking rooms as noted in the reservations.  Two nights resort fees were refunded for the lack of hot water; nothing for the room with no heat...  I will never stay at El Cortez again neither should you. The write up sounds amazing-BEWARE"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.9709748083242051,
        "helpful_class": 0,
        "review_text": "I arrived at Amwaj Suits and was greeted and checked in by Aizat at the front desk, she was kind, helpful and most importantly she did it with a smile. They told me it was going to be another 30 Min wait till my room was ready but after 30 Min my room wasn't ready and I was getting impatient but Aizat was quick to respond and upgraded me to a bigger room on a higher floor and I was able to get to the room immediately. Also, bmthe bag boy Bashut was lovely and friendly. Over had an excellent time. Highly recommended Amwaj suits and know that if you get Aizat at the from desk your stay will be even more pleasent."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 6,
        "review_days": 0.47261774370208104,
        "helpful_class": 0,
        "review_text": "Location is terrific. Walking distance to so many things. Great friendly staff. Abdul is the concierge - so helpful. Room is small, comfy bed, nice showerhead and hot water. Window opens for fresh air."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.20646221248630803,
        "helpful_class": 0,
        "review_text": "Everyone at the hotel was always helpful and pleasant. The Aston hotel was at beginning of the main strip and it made it a lot less crazy as to be in the middle of the strip. This is a big time vacation spot, so don't expect it to be quite as a mouse. People are there to have fun and enjoy themselves.  I would stay here again on our next visit."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 23,
        "expertise": 0.007333848247453,
        "user_cities_visited": 72,
        "review_days": 0.038335158817086004,
        "helpful_class": 0,
        "review_text": "Location is great for all the attractions and just a BART journey to and from SFO if you fancy saving money. Yes, there are some characters around the immediate area, but that goes for pretty much every hotel in the Union Square and SOMA areas.Rooms were spacious (if a little dark) and looked perfect every time I got back from a day of sightseeing or work. The bed was great, as was the view from the 18th floor.13 dollars per night is a bit steep for Wi-Fi, considering its reliability, and that it is charged per device (come on guys - SF is a tech city!!!), and the price of the breakfast put me off completely, so I just used the coffee shop next door.All in all it was a great stay, but I'll look to see what else is on offer in the immediate area before returning."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 11,
        "expertise": 0.001002243554378,
        "user_cities_visited": 269,
        "review_days": 0.048192771084337005,
        "helpful_class": 0,
        "review_text": "Nice hotel. Room seemed smallish, but  everything in the city of San Francisco seems smaller and crowded.Staff were great. Conferance rooms seemed a little awkard but worked. Extremely likely to stay at this hotel in the future."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.132530120481927,
        "helpful_class": 0,
        "review_text": "The petit rooms are well thought out aesthetically pleasing gems.  They are classy and cozy.  This is the fifth time I've stayed here and  I love it!  Great location, nice cafe, small and intimate with a great mixture of modern furnishings  and classic small \"old school\"  warmth."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.716319824753559,
        "helpful_class": 0,
        "review_text": "Where should I begin?! We arrived super early with our two small kids (10 and 1) and within minutes were able to check in! The front desk staff were super nice, and to be able to accommodate us so quickly was great. The room was spotless, and when i realized we didn't have a microwave, we called for one and in just a few minutes they brought one up to our room. The pool are was great! Traveling with kids this is important! The fact that they had two pools with plenty of space for them to swim without bothering anyone was good. Fun games on the deck. The beach was amazing...two free beach chairs with reservation a plus! Both pool and beach staff were friendly as well. We enjoyed our stay so much, the only thing I regret is not staying longer! This will definitely be our 1st choice anytime we return. Keep up the friendly staff and cleanliness!!!!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 9,
        "expertise": 0.001396355777754,
        "user_cities_visited": 20,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "This was a nice hotel in a central location, walking distance to Union Square, Fishermans Wharf, North Beach and China Town.  Beds were comfortable and although bathroom lacked bench space, there was plenty of bench space in the room.  Good decore, very clean and huge television and plenty of channels.  We got a good rate but this was probably because it was only a double bed and was next to the elevator. We were on a high floor and noise didn't bother us but noise from elevator may bother some people.  Overall would recommend this hotel and definitely loved San Francisco."
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 21,
        "expertise": 0.0011180106058120002,
        "user_cities_visited": 55,
        "review_days": 0.10186199342825801,
        "helpful_class": 1,
        "review_text": "The hotel is beautiful in the common areas. Spacious and clean.  The staff was very friendly also.  Our room was clean although I was less than impressed that when we returned to our room the bed was made and the bathroom was cleaned up but the tables and sink did not appeared to have been wiped down.  The AC also did not cool well.  We set it at 64 degrees but it was not cooling any temperature close to that.  We did not asked to change rooms due to the fact that it was packed for the weekend but that may have been an option.  There are a lot more pluses with this hotel than minuses so I would stay here again if necessary.  The metro station is very close to the hotel which is very convenient.  The hotel is also easy to find and well marked inside and outside so it is easy to figure out where to go. The ability to park your vehicle yourself was nice also."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 29,
        "expertise": 0.001900978862249,
        "user_cities_visited": 20,
        "review_days": 0.48138006571741504,
        "helpful_class": 1,
        "review_text": "My wife had a class reunion and I tagged along for the weekend. Getting here from the airport is a bit expensive because it is way off the strip, $70 - $80 by cab. The place is huge and a self sustaining oasis. It has numerous restaurants,  bars and a casino. I have been to Vegas before and the hotels along the strip are constantly busy. In the JW, you can find your quiet time. The rooms are adequate but the windows are small. So the rooms are dark and gives you a feeling of being enclosed. Too bad because they have a beautiful garden that you can't appreciate from your room. This place needs updating soonThey have a free shuttle to the strip and back, which we took. However, the shuttle was not there when it was time for us to return to the hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 8,
        "expertise": 0.038728897715988,
        "user_cities_visited": 1,
        "review_days": 0.092552026286966,
        "helpful_class": 3,
        "review_text": "This is the WORST hotel experience I have ever had.  BED BUGS!  DO NOT STAY HERE!  Aside from checking out of the hotel with 4 bed bug bites, 9 bed bug bites for one of my other friends, and 3 for the third friend staying in the same room, hotel management did ABSOLUTELY NOTHING to accommodate us!First, we checked into our hotel room, and the a/c was broken.  Then we find out the refrigerator was on, but didn't even keep our foods/bottled waters cold.  Everything placed into the refrigerator was stored at room temperature hours and days later.  Then, the hair dryer doesn't work.  Next, we pull the pull out bed from the couch and there is a huge disgusting brown stain on the mattress.  Then comes the worse of all, bed bugs.  Three out of five guests in the room woke up with itchy bed bug bites.  We go downstairs to the front desk clerk, Geri, to tell her about the awful situation.  She calls a third party contracted company and has the 3/5 of us fill out a claim informing us that the hotel's insurance company would be reaching out to us in a few days.  In addition, they had us pack all of our belongings, and the hotel moves us into a different room. This process took over an hour, and it was the most inconvenient experience for a vacation.In this new room, the sink was broken.  We had to turn it a specific way in order for it to turn off and not waste water. Great... We were already behind schedule for our day activities, but made it back in time to get ready for dinner.  One of the guests in our room sat on the couch for about an hour while waiting for the bathroom to be free so that she could have her turn to shower.  She gets off the couch, and finds 3 new bed bug bites.  At this point, we are disgusted and do NOT want to stay here.  We call the front desk, and the same process occurs. Third party contracted company comes up to our room, the guest that got bit fills out a claim, and they want to move us AGAIN.  We do NOT want to pack all our things again. We want to check out of this disgusting hotel.Both the night shift supervisor, Steph and hotel manager, Adam, advised that they could not offer any refund, waive any hotel resort or parking fees, or do anything to accommodate us except move us to a different room.  WHY ON EARTH WOULD WE WANT TO MOVE ROOMS AGAIN when the same situation occurred.  The risk of moving rooms is the same as staying in the bug infested room.  We even asked, \"what would you want the hotel to do for you if you were in our situation?\" And they both responded with \"we would want to be compensated.\"  Exactly. We wanted our refunds or ANYTHING to better the situation, but neither did NOTHING!!  We clearly did not want to pack all of our belongings and move rooms AGAIN.  Adam repeatedly said everything is dealt through the hotel's insurance, and it would be against hotel policy to waive the approximate $25 resort fees per night and $27 parking per night.  This totaled to $209 in fees that we had to pay.  We figured this situation would be an exception, but they made no effort to better the situation. We were furious. WE ARE NEVER STAYING HERE AGAIN, and this is a warning to all guests.  This hotel needs to be thoroughly inspected, and the priority of the hotel needs to be shifted to care more for their customers because that was clearly lacking."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 16,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 8,
        "review_days": 0.7924424972617741,
        "helpful_class": 0,
        "review_text": "My husband and I stayed in the MADE hotel for a week during a Christmas break in DecemberFirst impressions of the hotel was that it was super trendy, with lovely interior design, and with a coffee shop and bar that seemed to be really popular with locals.The rooms are nicely designed with a comfortable double bed and a spacious toilet and shower. The only real problem was the lack of storage space. There was a clothes rack with a few hangers on it but a wardrobe would have been ideal given the length of time we where in the city for. As it was, we ended up just living out of our suitcase for the week. The full length windows where lovely and looked out on the surrounding Manhattan streets. Unfortunately the walls are really thin and we could here every noise from the adjoining room, including them opening and closing their blinds and the conversations around their plans for the day, as well as the doors opening and closing from all the other rooms on the floor.The rooftop bar is really nice however given my fear of heights and the plummeting December temperatures we opted not to stay for a drink so I can\u2019t comment on the quality of what was on offer.The staff throughout the hotel are really pleasant, particularly the staff in the front desk, who where happy to address any issues or queries we had. The hotel is a short walk from Macy\u2019s, Times Square, the Empire State Building and Flatiron areas so is ideally situated for exploring the city. Their is a subway station around the corner on 28th Street that is ideal for heading up/ down town.The MADE hotel is probably more suited for business travellers who are staying for 1-2 nights than it is for couples of holiday but we would have no issue with staying here again if we where to return to New York"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.8784227820372391,
        "helpful_class": 0,
        "review_text": "Absolutely beautiful property and amazing staff! Check-in and out process very simple and quick. Never a line! Room was very clean and odor free. Main entrance area although busy but never bottlenecked. Very accommodating for our fur baby as well."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.17524644030668102,
        "helpful_class": 2,
        "review_text": "I took my family to the Fairmont the week before Christmas last year. We have done this trip 3-4 times over the past 15 years and I want to warn families that this establishment is not upscale glamorous experience, but feel like a bus station. Hoards of people come in and out of the lobby to view the hotel at Christmas and leave litter and lounge all over the seats. It is ridiculous that the paying costumers have no place to sit in the lobby of the hotel they are paying to stay. The restaurant is unorganized and dirty. Spend your money somewhere else!"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 8,
        "expertise": 0.0028772948336,
        "user_cities_visited": 5,
        "review_days": 0.9539978094194961,
        "helpful_class": 0,
        "review_text": "My wife and I have been staying with the Handlery Hotels in San Francisco and San Diego as well for well over 10 years. Both properties have their own unique charm. The president Jon Handerly is usually on site and always willing to help. Our first experience with the Handlery Hotel was in San Francisco. We stayed on the premium side which has a balcony that overlooks O\u2019Farrell. Very nice spacious room, great comfortable bed and any amenities that leave you wanting nothing. Not to mention the heated pool which is in between the historical side and the premium side. We have a timeshare which we could use in San Francisco, we save that for other trips to other locations. We stay at the Handlery because we know what we\u2019re going to get. Each and every time they have met and or exceeded our expectations. Most of their employees have been with them for well over 10 years, that said something about the way the place conduct their business. You can expect to be greeted by Hermie from the bell desk, he always greet you with a smile and a handshake and a comment like welcome back good to see you again. Yes they all seem to remember you the matter how long it\u2019s been since your last visit, this charming place is located one block off Union Square and approximately three blocks from the BART. So convenient, you get off the BART and walk right up the hill. To overlook this property would be a mistake. Both San Francisco and San Diego properties are our favorites,"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6155531215772181,
        "helpful_class": 0,
        "review_text": "This place has a great location and great staff! I stayed here a couple weeks ago with my friend Tracy. Sarbi helped us get settled in. She was so friendly and helpful, we loved her! We also loved that they had snacks and drink for us to enjoy in the lobby between our outings."
    },
    {
        "user_review_posted": 312,
        "user_total_helpful_votes": 72,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 86,
        "review_days": 0.7634173055859801,
        "helpful_class": 0,
        "review_text": "Stayed for business function - plenty of space, well managed, the food the hotel catered was outstanding. Hotel room was posh and roomy, clean and comfortable. Hotel has lots of amenities as one would probably expect. The casino is large with lots of gaming opportunities. Nice lounges and bars.  Also movie theater and bowling on site as well as a shopping (there is also a mall near by.) The pool area is gorgeous, and the views from the rooms are striking as well - one side has views of red rock and the mountains, other side has view of the Vegas strip and skyline off in the distance."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 30,
        "expertise": 0.0024905029870270004,
        "user_cities_visited": 125,
        "review_days": 0.267250821467688,
        "helpful_class": 0,
        "review_text": "Breakfasts were so delicious, staff was helpful and always friendly, The boutique at the corner on the way in had great designs and the shop owner was so sweet.  The massage place next to her was super accommodating, and my friend and I both had Thai massages at the end of a long day of walking.  Dinner at the restaurant was great, being by the water offers a cooling breeze and their presentation would've been perfect for a romantic night out.  The pool how we chose the hotel and wanted to swim there with that view, but was never able too as it closes pretty early.  The area has lots of fun nighttime places to go get a beer, walk around, eat some food, and enjoy live music.  The tuk tuk and cab drivers in the area can be a bit pushy but we ended up finding our way around on the water taxis, which pickup just behind in the restaurant so it's pretty convenient."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 45,
        "expertise": 0.004970375331336,
        "user_cities_visited": 22,
        "review_days": 0.275465498357064,
        "helpful_class": 0,
        "review_text": "We stayed for 10 days from the UK, we had a lovely time.  The hotel was situated to get to everything we needed.  Lovely Clean room, with good facilities.  We would definately stay there again.  We had room 1736, partial sea view with a balcony.  The view was ok, but way back and up very high.  The room was also a little noisy as there was some extractor in the opposite we could hear at night.  Nice touches like 2 pool each to use, and icy lemon water by the pool, saved taking drinks down each time.  Didn't use the beach as a bit rough and rocky.  Lovely stay :)Was a little shocked with the resort fee, but apparently all the hotel charge this now, but 10 days at 30 dollars per night... A bit of a shock."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8488499452354871,
        "helpful_class": 1,
        "review_text": "Front desk agent Emma Monterroso knew that we had a very bad experience for check in at the SLS LAS VEGAS before I was moved to Polo Towers. I was ready to get back on a flight and go back home, but Emma salvaged our trip. She went above and beyond in customer service, and made us feel very welcomed, put us in a nice room, and even gave us a late check out to make up for the lost time at SLS."
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 22,
        "expertise": 0.0013731043191480001,
        "user_cities_visited": 100,
        "review_days": 0.29353778751369103,
        "helpful_class": 0,
        "review_text": "More like a resort, really. Booked a terrace suite on the Executive floor. Bit more expensive than most, but well worth it for the quality and impeccable service. Our suite consisted of two completely separate spaces, LR and bedroom, and two bathrooms and a fantastic terrace with amazing space and views. Impeccable and very stylish decor. Superb bed --huge-- and linens. All other amenities were top of the line. Executive perks were great: fruit bowl upon arrival, great breakfast and happy hour at the lounge. Felt quite special! The manager and general manager made a point of stopping by every night to chat with guests and went out of their way to make special arrangements for us (like reserving the best table at the top floor Indian restaurant for us). The hotel is very close to the overhead metro system, but this stay was at the end of a long multi-city trip and we felt like relaxing rather than learning to cope. This was a mistake, because it made the hotel's location less than easy to the main tourist attractions by taxi. Taxis are cheap, but Bangkok's traffic is SO awful that getting anywhere took an hour plus, which was frustrating. This was our fault though, not the hotel's!!!The only thing that struck me as odd is that the big terrace in the suite only had two reclining chairs and no other lounging furniture. A table and chairs and a big umbrella would make lovely additions....Also, at almost $6 for a small bottle, the Perrier in the minibar was just too expensive. Though the complimentary bottles of water more than made up for it!Finally, the restaurants are very good. The Indian place on the top floor was expensive but excellent and well worth it. Also tried the Thai, which was good as well. Room service on our last night was brilliantly rendered."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 5,
        "expertise": 0.0029239766081870003,
        "user_cities_visited": 15,
        "review_days": 0.871851040525739,
        "helpful_class": 0,
        "review_text": "From the moment we arrived, we were so impressed with the level of care and attention we received! Our excursions were arranged by Chase & he was spot-on! Our guide for the all day Hawai\u2019i tour was Charlie& he could not have been better- a local who loves his home & was so knowledgeable about all the places we visited. He made sure that our day was perfect & oh so memorable. Kudos to you Charlie- I sincerely hope our paths crops again- Mahalo"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 2,
        "review_days": 0.251916757940854,
        "helpful_class": 0,
        "review_text": "The location is excellent, very central. The housekeeping staff are are also excellent, servicing the room daily and replenishing coffee pods etc. The reception staff were good too, if a little rushed. The wifi was generally excellent. I appreciated that luggage could be stored if checking in out after hours. The room itself is spacious and the bed very comfortable. Room a/c, coffee machine, small safe, tv and and audio also very good. Close to stores, attractions, transport.Although it had a seating area and good size desk, the spacious room was sparsely furnished and could easily have fit in a small kitchenette. The desk chair was uncomfortable but placing a small cushion on the wooden seat helped. I didn't mind the concrete floor minimalist decor but stuck a map over the annoying artwork above the desk. The bar fridge is very small but fine for a couple of days stay. I stayed 11 days and it would gave been great to have a larger fridge with freezer compartment. The night time noise was loud but I knew to expect that from reviews."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 15,
        "expertise": 0.006509985655963,
        "user_cities_visited": 16,
        "review_days": 0.7157721796276011,
        "helpful_class": 0,
        "review_text": "I and my family recently stayed at the Shangri-La Dubai for 4 nights and our stay was absolutely faultless. Our room was the Horizon Club Premier Deluxe room which was fantastic. There was even a jacuzzi built into the bath! All of the staff in the Horizon Club lounge were very friendly and helpful. A special mention goes to Cris who was great. I would encourage anyone looking at this hotel to consider upgrading to Horizon Club as not only do you get access to the lounge with all of the free food and drink but also access to the swimming pool and gym on the 42nd floor. As they were for Horizon Club guests only, they were rarely many people there in contrast to the main outdoor pool located on the 4th floor. Another special mention goes to Yasser who is a part of the hotel's concierge team who was very friendly and jolly and was efficient at hailing taxis. Overall I would highly recommend this hotel to anyone looking to stay in the centre of Dubai."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 6,
        "expertise": 0.001970334641635,
        "user_cities_visited": 8,
        "review_days": 0.44633077765607804,
        "helpful_class": 0,
        "review_text": "Absolutely beautiful- from the moment we arrived - greeted with hot wet cloth and juice and was told every thing we needed to know!The most beautiful restaurant-where we had breakfast & dinner what a beautiful view- we also watched the sunset- we willReturn next year for 25th Anniversary"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 14,
        "expertise": 0.0044209055132590006,
        "user_cities_visited": 13,
        "review_days": 0.352135815991237,
        "helpful_class": 1,
        "review_text": "Our first trip to Vegas and Im glad we chose a hotel off the strip.  It was nice to get away from the hustle and bustle after a busy day out and The Platinum is in an ideal location.  It is a 10 minute walk to the strip with nearby restaurants ,bars and casinos.  The staff were lovely, hotel immaculate with huge bedrooms and living space, pool and hot tub welcoming .  A nice touch was the hotel happy hour with free wine and nibbles from 4-5.30pm"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 13,
        "expertise": 0.007778881165177,
        "user_cities_visited": 34,
        "review_days": 0.753012048192771,
        "helpful_class": 1,
        "review_text": "Stayed here in September 2018.Booked this through booking.comRooms are old and dated. Air conditioning is so noicy and doesn't cool the room.Made the mistake of booking a superior room thinking this should be nice. However superior room here does not give you a lounge to sit on or a kitchen unit.Asked to be upgraded to a deluxe room had to wait for a week for a change of room.While waiting for the change in the superior room had a scheduled visit from the pest man. Who came through the room to spray for pests.Finally shifted to the deluxe room. Which gives you a lounge to sit on and a kitchen sink. The mini fridge is in a cupboard and the smell every time the fridge was opened was disgusting.The accommodation also came with breakfast. Avoid avoid the so called buffet breakfast was terrible only went once as opted to go elsewhere. The staff are the rudest you will ever come across. The food was terrible. You are even expected to clear your own table.Would not recommend this hotel. Would not stay here again."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 2,
        "review_days": 0.14512595837897002,
        "helpful_class": 1,
        "review_text": "My husband had a seminar at the Loews Hotel in Chicago so we took 2 of our kids there to visit the city.  We were blown away by not only the hotel accommodations but by the superb treatment we received by everyone who worked in the hotel.  I would HIGHLY recommend this hotel to anyone who is traveling on business, on an adult only trip, or traveling with young children.  There are exclusive areas in the hotel for anyone.  There is a fabulous green space/rooftop bar which is perfect to have a drink with your significant other or a totally separate area for kids/families to play jenga & cornhole while the parents can sit and enjoy time together, a drink & the beautiful scenery of the city.  Catherine Davids at the Concierge desk was absolutely WONDERFUL to work with.  She helped us plan our day by day activities and her recommendations & pleasant & kind demeanor far exceeded any I have ever seen before.  My kids wrote a thank you note to tell her how much we enjoyed meeting her & how much we all appreciated her help & recommendations.  LOVE THIS HOTEL, HIGHLY RECOMMEND IT, and HOPE TO GO AGAIN SOON!"
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 3,
        "review_days": 0.33351588170865204,
        "helpful_class": 1,
        "review_text": "I travel to Chicago on a weekly basis for business and have stayed at many hotels along Michigan Avenue.  I will rate this hotel the most horrible, EVER!  I hated this whole stay....not one night, of the 4, did I enjoy it here.The room was very spacious, room #681 but that was the only thing that I can say good about this place!  This room has two large bedrooms and a decent size bathroom.  The furniture is outdated, by 30 years.  The drapes were from the 70's and falling off of the rods.  The beds are not comfortable at all.  The shower curtain and rod were dollar store quality and the bugs that kept flying around in the sink were not going away, even after I bought bug spray myself!  There was so much hair in the bathroom sink that I couldn't brush my teeth because of how gross it was.The staff is rude and very inconsiderate!  I called the front desk at 2 am asking for Tylenol because I had a migraine for over 4 hours, they told me that 'this ain't no med-center\"......  well, this AIN'T no place to stay!!!"
    },
    {
        "user_review_posted": 484,
        "user_total_helpful_votes": 153,
        "expertise": 0.0014243728245710002,
        "user_cities_visited": 170,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "We just had a 2 night stay and it was an excellent one. The location is great as it is near the Red Line train stop, near the Lake and River. The front desk staff were friendly and helpful at check in, check out and in between as they helped us with directions and finding the right restaurant. Our room was clean and everything worked. The breakfast was the usual but the staff did a great job in keeping it stock and the area clean during a very busy weekend. We enjoyed visiting with family on the outdoor patio near the pool. The room was quiet from outside noise. But the thing that I will remember is the list of 60 restaurants within walking distance that was provided. It listed the address, telephone, cusine, price range, cross street and walking distance. Most were within 3 blocks. We hung up our bath linens to indicate that we wanted to reuse them, but we still got fresh linens."
    },
    {
        "user_review_posted": 162,
        "user_total_helpful_votes": 35,
        "expertise": 0.0009385603927510001,
        "user_cities_visited": 61,
        "review_days": 0.190032858707557,
        "helpful_class": 0,
        "review_text": "The Four Queens is very well located on the Freemont Street Experience so I didn't have to do any driving except to an off-site banquet.  Check in and check out were both seamless and there are plenty of places to eat in the hotel and on the Experience.  The rooms are comfortable but dated and the heat in my room didn't work and they couldn't fix it during my stay.  I recommend that you can stay here or at any of the other \"Experience\" for a location that has all you want and is family friendly."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 2,
        "review_days": 0.860350492880613,
        "helpful_class": 0,
        "review_text": "The good - great location, friendly staff, love the free trolley bus to Diamond Head and Ala Moana, free water bottles daily, we booked a city view room but still had a view of the beach and ocean from our balcony.  Breakfast included was a big plus as was the food and service at Dukes and the Hula Grill onsite restaurants.  I suggest you book at Dukes, there are always queues but that\u2019s not surprising given how good the food is.  The room was clean, a good size and comfortable,  good aircon.  Standard internet speed was perfectly fine for YouTube, emails etc, excellent beach access,The not so good (still not bad but be aware) - the elevators are quite slow, the beds are doubles but are small doubles, there isn\u2019t much room for 2 people but are ok.We will be back to Honolulu and will definitely stay at the Outrigger again.  Thanks for looking after us,"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 11,
        "expertise": 0.003031070091061,
        "user_cities_visited": 5,
        "review_days": 0.8510405257393201,
        "helpful_class": 0,
        "review_text": "I stayed here with my husband for three nights in March 2019.Over all the hotel is beautiful, chic and modern in a good position on Waikiki Beach, being directly across the road from the swimming lagoons, which are great to swim in and kid friendly.The staff are exceptionally friendly and helpful, and make you feel very welcome.Our room was on the 33rd floor looking towards Diamond Head which afforded great and authentic Waikiki views.Plusses:Great location and by being a little out of the hub, and not directly on the beach makes the rates are a little lower for new chic luxury.The two restaurants located at the property Mosomans and Morrimotos are exceptional dining experiences, and should not be missed.The infinity pool and pool deck are beautifully appointed with a seperate kids pool and area, and a great place to people watch, chill and enjoy a cocktail.Great for under 45 with young families and young couples who love to instagram.Dissapointments:The breakfast is extremely underwhelming and expensive, whith gratuity automatically included, I feel that if you are going to assume gratuity, you really need to deliver a memorable experience, you can go down the road to the iconic Moana Surfrider and do it in style for the same price.The bed was VERY SOFT so if you like a firmer bed, this place is not for youthere was no disclosure of there charging structure, and half way through our stay we received an unexpected charge to our credit card, of an amount much higher than we were expecting, and when we asked for clarification, there system had gone down and they were unable to explain. It took over a week for the funds to be resolved.Generally I would not recommend this property to an older crowd, if your 50+ you probably will feel a bit out of place and not enjoy the music."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.17305585980284702,
        "helpful_class": 0,
        "review_text": "Have stayed at Kinzie many times over recent years.  Always clean and quiet.  Cool vibe but not pretentious.  Location is great. Higher rooms on Kinzie Street are best.  Quick check-in.  Can dine easily with many options within 2-3 blocks.  Lobby is small and not for gatherings."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 19,
        "review_days": 0.5805038335158811,
        "helpful_class": 0,
        "review_text": "We needed to stay somewhere that had free parking so we chose the Coventry Inn. We were surprised how nice, clean and spacious our rooms were. The location is also nice, but not central. I highly recommend it."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 27,
        "expertise": 0.0012841551221820001,
        "user_cities_visited": 109,
        "review_days": 0.300109529025191,
        "helpful_class": 0,
        "review_text": "We stayed at this hotel two times in the last week and on both occasions we found this place very comfortable, convenient, and very customer friendly. We had a car and were able to dance around the different zones and parking times, especially after 7:00pm all the way to 4:pm the following day. The rooms were quite comfortable, and the bathrooms are huge. All of the furnishing and decor make this place feel very \"hip\", at least for an older couple. If you can avoid having a car, then all of this makes total sense as a place to stay in this part of DC, and the rates we were finding for this hotel were really good."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.07119386637458901,
        "helpful_class": 1,
        "review_text": "I would recommend this hotel for mainly couples, and/or families with older teens/adults.  Upon arrival, the bell staff was extremely attentive \u2013 even communicating with the front desk (which is literally 20 yards away) letting them know our last name.  By the time we walked the 20 yards to the front desk \u2013 our reservation was already uploaded and ready.  We arrived early (9am) so our room was not ready, but the staff was very welcoming by inviting us to enjoy breakfast, use the changing rooms, enjoy the pool/beach and securing our luggage.   The staff at the front desk could not have been more genuinely friendly, recognizing our Diamond status and offering us many upgrades and compliments.The pool/beach premises is very nice, very relaxing and the pool/beach and bar staff work fast to prepare your chairs and serve food/drinks.  Make sure you ask for Jennifer if you are at the beach \u2013 she has been on this service for quite some time, and is the best server on the beach.Because it was our anniversary, we arrived in our room to find champagne on ice and rose petals throughout the room.  And, our luggage was waiting for us in the room.  During our entire stay, the staff knew us and acknowledged us by name each time.  The service at this hotel is phenomenal.The music and the \u201cspa\u201d smell throughout the hotel is so very relaxing \u2013 it completes the ambiance of the resort.    The location, in my opinion, is the best location on South Beach.  It is far enough south to be outside of the crowds of the public locations, and is right by very exclusive condominium communities, South Point Park, marinas, and the shipping channels not to mention closest to some of the best restaurants in South Beach.  We are so grateful that this hotel has chosen to keep a more upscale theme as opposed to changing it\u2019s theme (like many of the hotels have in this area) to an eclectic, institutional theme with little to no furnishings.  The Hilton Bentley has remained true to very comfortable and luxurious rooms and premises with elegant furnishings, superior marble/tile, bedding and amenities.We have stayed at this property many times, and have NEVER had even a hint of a bad experience.  Our room during the most recent stay was directly next to Nikki Beach.  The music, although you can hear it, is not disturbing in the least.  In fact, with the door closed you can barely hear anything.  And, by midnight, we did not even hear any music.This is an excellent resort, with excellent bell staff, desk staff, concierge staff, bar, restaurant and cleaning staff.  I look forward to returning!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.231106243154435,
        "helpful_class": 2,
        "review_text": "I booked this hotel 1-2 months in advance with EXPEDIA FOR 430 for 1 room 2 beds and received an email confirming FREE COMPLIMENTARY BREAKFAST AND PARKING. I ARRIVED Friday, turns out there is NO FREE OR parking available for their guest. BUT THEY DO OFFER YOU VALET parking FOR 69.00 per day. WE, INCLUDING A BABY, were given 2 address for \"free parking\" ELSEWHERE, turns out 1 is for IN N OUT parking lot the 2nd parking address was for Starbucks. We head back to the hotel after 20 minutes of driving around and the valet person offers TO ONLY CHARGE ME A  25.00 fee FOR MY CAR. The rooms view was the back parking lot of Ross and world market. There is no one to help you carry your bags to your room, the elevator they do have was on the other side of my room. I asked for the pool to be close to my room turns out is on the opposite side of my room. At 7 am the next day there is a loud speaker going off, turns out boycott crew. I call the front desk to ask about breakfast..front desk was rude and upset because I didn't request or book my room with \"include breakfast \" so I had to take the rude attitude. Okay no big deal I ate breakfast elsewhere after being told \"that's Expedias problem not ours you need to talk to Expedia folks\" so I decide to take my car and Juan the valet person tells me about the misunderstanding and as of Friday I need to pay 69.00 a night. Dude I'm here until Monday. I call the front desk to get clarification ...I get a rude receptionist. THIS IS NOT THE PLACE TO SPEND YOUR MONEY ON WE WISH WE STAYED ACROSS THE STREET AT THE HOLIDAY INN!!! And to be honest the place is dirty..dusty bathtub looked yellow and the bath curtain had mole at the bottom. i can't take pics to prove it, I'm using their TV to write this review."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.7234392113910181,
        "helpful_class": 0,
        "review_text": "First we saw Riva Surya at the river side when we were taking an evening river dinner cruise. Going along the Kings Palace area, we saw a cosy outside terrace and then after googled this place in internet and decided to try this Hotel out.We spent in the River Surya a long weekend, and was so surprised that there is such a nice Hotel, hidden in the ancient small streets of Bangkok.As I mentioned, the Hotel is at the direct Chao Phraya river side, have a pier in-front, and as well have a street entrance on the other side.Riva Surya is a small boutique Hotel. which makes such a nice difference after being the whole day in busy Bangkok and coming to the cosy family atmosphere of this Hotel.Hotel is close to the main Bangkok attractions like Kings Palace and Was Arun. Plus, at the river front of the Hotel there is a pedestrian walk-way, you can reach in a few meters a public pier with Tourist sightseeing Boat. Very convenient.Hotel has all facilities, which you can find in bigger chain Hotels. Different room-types (river and street sides, both have their pluses), modern gym, nice pool with small kind part, Spa on call, Breakfast, bar and Dinner options.Hotel has 5 Floors and there is a modern elevators going to the floors, nice decoration elements in the corridors.Rooms are as well have enough space, in very good condition and well-equipped.These couple of days in River Surya were a nice cosy hide-away from the hectic of the big city, but in the same time was so easy to get where the action was."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 11,
        "expertise": 0.010570451285446,
        "user_cities_visited": 2,
        "review_days": 0.044359255202628005,
        "helpful_class": 0,
        "review_text": "This was my second trip to Honolulu & I decided to stay at Vive Hotel again.  The service & amenities were just as great as the first time!  I stayed at the hotel between Feb 28-Mar 9, 2015.  Everything was wonderful! The staff were extremely nice & very attentive.  Some highlights below:- Great value hotel for those who are looking for a simple, clean place to stay- Free breakfast buffet (pasties, juice) & free wifi- Rooms/ bathrooms are small but not a big deal because everything was very well kept & clean- 5min walk to beach & very close to major points of interest- Checkout was at 12pm & my flight was not until 8pm, they offered me a complimentary guest room for an hour to freshen up before heading off to the airport. HUGE PLUS! I was able to hit the beach one last time before flying out :)I wouldn't hesitate to stay here again for my 3rd visit! Thanks Vive for making my 2nd trip to Hawaii as amazing as the first. Will be back soon!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 4,
        "review_days": 0.021905805038335002,
        "helpful_class": 0,
        "review_text": "Really poor front end management. I checked out on Sunday it is Tuesday and there is still a $1k+ hold on my account from a charge that no one can really figure out at the W. The staff were generally rude and failed to explain things properly. And even know I'm getting passed back and forth on the phone not that I'm back at home.Beautiful hotel and view but for the price you can get way better service at other hotels. A hotel stay at a 4 plus star hotel is about treating the guests as family. I felt like a dollar sign and an inconvenience. I've never had a more frustrating experience at a hotel before. I will never stay at another W."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 23,
        "expertise": 0.004184384522021,
        "user_cities_visited": 27,
        "review_days": 0.5503833515881701,
        "helpful_class": 1,
        "review_text": "our second time at this Hotel and again it was superb, close to centre strip and walking distance to all the major casinos, had a good business center with 3 computers, no resort fees made it an easy choice  cost wise, rooms were big and tidy.bar was cheap and plenty of food options available, would stay here again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 87,
        "review_days": 0.29463307776560704,
        "helpful_class": 0,
        "review_text": "As a traveler who stays in hotels 85 nights a year, this is not a good hotel.  Service is subpar.  There is not customer service line because technically this is not a Marriott. Though it has the name, it is a different company. I tried to talk to the manager about our issues both in person and on the phone and each time the manager was off-site.  The pool is so small.  We had a view of the Hilton or Hyatt below and looked with envy at their pool.  There are much better deals in Vegas."
    },
    {
        "user_review_posted": 452,
        "user_total_helpful_votes": 251,
        "expertise": 0.002585637020697,
        "user_cities_visited": 85,
        "review_days": 0.504928806133625,
        "helpful_class": 0,
        "review_text": "We stayed here for three nights and it was a lovely experience.  The staff is expertly trained and very welcoming.  The room we had looked out over the White House and The Washington Monument  and Lafayette Park.  The bed was comfortable and the bathroom, while not large, was well designed.  The housekeeping staff maintains your room to perfection.  I was sad to check out!"
    },
    {
        "user_review_posted": 1002,
        "user_total_helpful_votes": 396,
        "expertise": 0.0018083660550460001,
        "user_cities_visited": 528,
        "review_days": 0.18893756845564003,
        "helpful_class": 1,
        "review_text": "A wonderful hotel located near the airport and the old town. Right on the banks of the Dubai Creek.Here, surprisingly, do not feel that you are in the heart of the bustling city.Comfortable rooms with beautiful view of the Dubai Creek and Downtown Dubai.Good service. If you are in Dubai for a short time and do not want to go far from the airport, you should go here. At the same time you get all the luxuries of a five star Resort on the seashore."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 13,
        "expertise": 0.0030453492221110003,
        "user_cities_visited": 13,
        "review_days": 0.691675794085432,
        "helpful_class": 1,
        "review_text": "First warning came when they wanted to debit my credit card with 8 nights I booked at 300+ usd / room per day.. I hopefully authorized one night only.It is an old (not maintained hotel) with old fake furniture. It is drab and dull, no light.Carpets are spoty.The breakfast is extremely poor. It takes place in an ugly almost deadful dining room. Nice start for the day.I quit after one night.Don't trust the pictures except the one with the main stairs, the only nice stuff."
    },
    {
        "user_review_posted": 125,
        "user_total_helpful_votes": 60,
        "expertise": 0.0022200154474230002,
        "user_cities_visited": 471,
        "review_days": 0.47316538882803905,
        "helpful_class": 0,
        "review_text": "Stayed during the past week. Nicely done remodel and still had that new feel and smell. While the valet was $35 it was an easy drop off and they were very quick in getting my car back to me. Had the city view room which is mainly a view of the other hotels. I for one when in Hawaii does not spend a lot of time in the room. With that said the hotel is in walking distance of so much. I used the electronic check in and key so minimal engagement with staff except valet who were all excellent. I will definitely check out availability for this hotel my next trip to Honolulu."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 49,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "My wife and I stayed here for 3 nights during our Pacific NW trip. Check in was quick and easy and when we arrived in the room there was a handwritten note and a cold 22oz bottle of Pike Brewing beer (I had checked the craft beer add-on during reservation)... hard to beat for a welcoming. The room itself was pretty small, but very comfortable bed, great TV, nice bathroom and the corner room let a lot of natural light in. The room (and the floors) were very quiet. The location was great, we were able to walk to everything. We stayed on the 5th floor, which is the \"Sub Pop Floor\", so lots of cool photographs on the doors of Nirvana and other artists and a record player in the room with Nirvana Bleach and other newer Sub pop records. Best perk of all though... craft beer happy hour every evening in the lobby. One night was Elysian Dayglow IPA, another was Peddler Tangerine Wheat. Awesome local coffee available in the mornings. The biggest negative of this hotel is the tiny elevators, but that's not really a huge deal to me. The hotel experience may not be for everyone (trendy/modern, staff wearing band t-shirts, craft beer happy hour, etc) but for me this is about as perfect as a hotel can be."
    },
    {
        "user_review_posted": 618,
        "user_total_helpful_votes": 226,
        "expertise": 0.001665079431394,
        "user_cities_visited": 258,
        "review_days": 0.825301204819277,
        "helpful_class": 0,
        "review_text": "Very reasonably priced and an old school atmosphere  that is part of the charmThis is not a new or  five-star resort  but it has a great vibeStaff over all Are as good as they getVery nice pool area with music playing all day and then live music at night and very good bar service and snacksThe location really works you arein the heart of everything and a few blocks from the beachRoom sizes on the smaller size as is the bathroom  but you can\u2019t beat those Sheraton bedsThe value is there for the locationTowels, water ,fruit available at the pool as well as chairs to take to the beach"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.929353778751369,
        "helpful_class": 0,
        "review_text": "Just spent 3 nights at the Emblem. Had a great time. Staff was terrific and the rooms were very clean and comfortable. Terrific coffee shop and bar. Great location! Over all a great experience.We had a large group and booked 7 rooms.  Some of us had kids and they had adjoining rooms which was nice."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 21,
        "expertise": 0.0019287211740040002,
        "user_cities_visited": 72,
        "review_days": 0.267250821467688,
        "helpful_class": 0,
        "review_text": "Clean, efficient, and good location. Friendly staff. Would highly recommend. The hotel has Morimoto's restaurant which is great and the staff was very helpful in setting things up for us. Only bummer is the cab ride to the airport or pearl Harbor will cost you about $50 each way but the hotel has some tips about shuttles that make it much easier."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 12,
        "expertise": 0.000733992487371,
        "user_cities_visited": 226,
        "review_days": 0.41730558598028406,
        "helpful_class": 0,
        "review_text": "Rooms are very nice, spacious and comfortable. Internet works well, personnel is service oriented and helpful. Perfect location if doing business or if you attend a convention.  Beds are outstanding.As before, I do not specifically like the tiny \"gift shop\".  It is targeting tourists and souvenir shopping more than the hotel guests.Well, I like staying there."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.636363636363636,
        "helpful_class": 0,
        "review_text": "If you are needing a clean nice hotel near Mosone, Union Square, or Powel & Market... take a look at Hotel Zelos.  Very clean, modern, accommodating and functional.  The king room was a very good size with a nice tiled bathroom.  TV is up-to-date.  Internet was ~ok~.  This is not a big hotel with all the open $paces... and still quite nice and friendly.  Clean and comfortable. Definitely will stay again."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 4,
        "expertise": 0.000911746429961,
        "user_cities_visited": 13,
        "review_days": 0.664841182913472,
        "helpful_class": 0,
        "review_text": "Very fun boutique hotel.  Most of the rooms don't have views but the hotel offers so many fun things to do, who wants to spend all your time in the room!  They offer bike check out, spa, cool bar, upstairs play room with billiards and photo booth."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 4,
        "expertise": 0.000733992487371,
        "user_cities_visited": 42,
        "review_days": 0.467141292442497,
        "helpful_class": 0,
        "review_text": "Hotel was very well priced and was excellent value for the price.  Our room was good and very comfortable, restaurant area for breakfasts, coffee bar in reception, and restaurant for dinner, plus bar area by pool.This hotel was well maintained and we were very pleased with the price.  Location to the mall and Platinum Mall was great."
    },
    {
        "user_review_posted": 120,
        "user_total_helpful_votes": 33,
        "expertise": 0.0012247600132400001,
        "user_cities_visited": 79,
        "review_days": 0.679079956188389,
        "helpful_class": 0,
        "review_text": "We've stayed 2 nights in a double two queen beds and the room is spacious and nice!Tom, the concierge, is a lovely wise men. We've followed all his recomendations and he knows what to do in Seattle. Talk to him!Breakfast: the Restaurant Dragonfish next door is very good and cheap. Our booking includes 15dolars per day discount.Lovely place to stay!"
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 17,
        "expertise": 0.0027356397934760004,
        "user_cities_visited": 330,
        "review_days": 0.507667031763417,
        "helpful_class": 1,
        "review_text": "Swimming Pool is incredible overlooking the city. Easy walk to Park Lumpini.Comfortable bed and nice bathroom to relax at the end of the day.  Amazing views of the city from Big Window in the roomClose to MTS station and 7 eleven. Can't comment on the food as didn't eat in the Hotel."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 22,
        "expertise": 0.001192196629016,
        "user_cities_visited": 24,
        "review_days": 0.17579408543263902,
        "helpful_class": 1,
        "review_text": "Just returned from a 5 day stay at the Moana surfrider. The staff was friendly and helpful, and the rooms clean, although small. We stayed in a city view which I would not recommend,but we weren't in our room very often. Instead we were under the wonderful old banyan tree listening to the terrific live music that plays daily.  We ate at both the Beach bar and the Beach house. Both were delicious. We thoroughly enjoyed the old world feel and sat in the Hawaiian breeze on the wooden rocking chairs each evening.  We can't wait to go back!Tips: take the Historical tour it was very interesting and Mason did a great job.Try to get an ocean view room. The city side is very noisy."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 47,
        "expertise": 0.0038928281754810005,
        "user_cities_visited": 76,
        "review_days": 0.696604600219058,
        "helpful_class": 0,
        "review_text": "Third stay at Lombardy.  Location is great - central to GW campus and all of DC is easily accessible.  Staff is always really great.  Each room is slightly different, so you may end up with a larger or smaller room.  This time, I had a separate kitchenette.  Would have loved a microwave in there, but the fridge was large for a hotel room.  Comfy beds."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 19,
        "expertise": 0.007576593475302,
        "user_cities_visited": 11,
        "review_days": 0.17579408543263902,
        "helpful_class": 2,
        "review_text": "I was moved without consultation or consent to another room. Hotel staff went into my room, packed up my belongings (including belongings put away in drawers and cabinets) and moved it all to the other room. I only found out when I returned to my room in the evening and found it empty.I now understand why people who have been burglarized report that they feel like they have been violated and often experience post-traumatic stress. My privacy was utterly violated in this incident. If I had known that the hotel would move me, I would have packed my belongings into my suitcase. But in this case, the hotel staff really went through EVERYTHING and touched all of my belongings in drawers and cabinets.I am a neat person who values hygiene and privacy. For example, I never leave my electric toothbrush in the bathroom for the maid to touch, but put it in a drawer when staying in a hotel room. In this case, someone touched my toothbrush and other private items.Note that this is completely illegal. While you are a guest, a hotel employee has no less the right to open a drawer or closet than your landlord has a right to just inspect your rented apartment. The fact that the hotel sends a maid to clean your room does not remove your reasonable expectation of privacy.I was offered a \"free night in the future\" as compensation at checkout. The nights that I actually paid were charged at the full rate of well over $500 per night. The manager was not available and to this day has not attempted to contact me."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 4,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.375136911281489,
        "helpful_class": 1,
        "review_text": "I was very excited to have the opportunity to stay here for a business trip.  I am a Marriott platinum member and since the two rewards programs combined, I had hoped to get a similar experience.  I had to repeatedly explain at check in that I was a platinum member and the nice young man at check in did agree to give me an upgraded room.  Then another employee rushed over and reassigned a different room.  There was a lot of whispering back and forth with no explanation to me.  I went to the room assigned, (it had a lovely view) dropped off my belongings and hurriedly went to my meeting and the offsite dinner that followed.  When I returned to my room at 11 PM I noticed that one wall of my room backed up to the elevator and sure enough, I barely got any sleep that night between loud people getting off the elevator and the elevator running noisily all night.  I begged to be moved to another room the next day and finally around 6 PM I was moved to a room with no view AND across from the ice machine!!!  There was much confusion about whether they had moved my luggage, left it, lost it, etc and clearly poor communication between management and employees in every encounter.  Really?  My room was nice in the typical W way but I just expected better service from a W."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.62486308871851,
        "helpful_class": 1,
        "review_text": "I've been to this resort 3 times now,  Twice just my wife and I, first time we had a Bora Bora unit, the second time the Moorea unit, the third time we took family with us and got the Royal Tahitian.We are owners and we have the option to use the Royal Tahitian Suite for one week or we can break it up and use each side for one week for the year..so its either one week in two bedroom suite or two weeks in a one bedroom suite.So let me tell you how I came about this place,  While visiting Vegas with my parents whom had a membership with WorldMark when we checked in we got hounded and hounded by the check in people to go through the sales pitch even though my parents were already members,  It took close to an hour to check in one time.  Which after driving for the past 24 hours the last thing I wanted to hear was some sales pitch...I just wanted to get to my room unpack shower and rest before hitting the strip.  Nope one hour telling them no we dont want the sales pitch...but they hounded till we relented and went through the pitch..it gets to the end and we say we are not interested and we were berated for that.  Literally threatened to have us removed from the property for telling them no..and then the sweet gifts they offered, well we had to pay taxes on all of that and it would have been cheaper if we would have just gone to the half-price show ticket booth.seriously,So when I told my wife hey let go to Vegas but I think we should look into Tahiti Village.  It has all the same stuff WorldMark has PLUS two on-site resturants.  And I started searching for time-shares for sale on Ebay.  Found the one we got and bought it.  $200 bucks.First time we arrived I go and check in and was ushered right through no issues with our reservation,  We checked in like two hours early and was told that our room wasnt ready but if we wanted we could go use the pool while we waited and we could leave our luggage in the backroom.  That was awesome that they offered that to us.  Then came the dreaded well you need a parking pass..you get that across the way,..Just like WorldMark, time for the sales pitch....So across the way I go getting ready to just put my foot down and say NO SALES PITCH...Nope not from these guys, they gave us our parking pass showed us the best place to park for our tower, and that was it.  No haggle for a sales pitch..Our room each time has always been beautiful and clean, the first time we stayed our room looked towards the Car Rental center and I thought to myself wow that might be noisy. But it wasnt never heard anything from there at all, well except this one night my wife opened the window and I could hear the car washing going on,The Bora Bora unit was nice, loved the full kitchen, loved the tub and shower unit, did care to much for the steam shower part, im not a fan of hot showers anyways.  Not really a fan of hot tub either.  The bed was super comfy, Plenty of room for the two of us to move around in the bedroom and living room and such.The Second trip again just the wife and I, We got the Moorea unit, again flawless check-in.  This time we arrived at check in time and our room was ready but hadnt been inspected yet but they offered to let us go to our room and someone would come by to make sure everything was ok.  We decided to go get a bite to eat and let the inspection go on while we were gone.Again room was nice--clean--Although we only had the kitchenette in the room I managed to be able to buy things for dinner that I could toss in the microwave or something.  Everything was perfect.  For the two of us I almost woud perfer to have the Moorea Unit.  But I really like the full kitchen,Our third trip we took family with us,  this was going to be the first time we had non-owners with us and this time we all drove down from Washington State in two different cars.  I was interested in to see if they would bug the non-owners of our group to go to the sales pitch..but they didnt.  Loved it.  This time we got the Royal Tahitian Suite with 7 people in the rooms,  I thought with that many people things would start to get a little tight in the rooms, but that wasnt an issue at all..My youngest son and his girlfriend and her family can get pretty loud, and with the center door shut, never heard them at all..there were many times I didnt even know they were in their side untill they knocked on the door.Here was the one awesome thing about our third stay,  one the first two trips we had key cards and I would slip the card into my phone wallet and a couple of times the magnet on the phone case would erase the key card and i would have to go get a new one,  The first time, as soon as they saw me in the lobby it was Mr Cook need another card, with a smile every time.  On the third trip they changed to owners having a wristband with a button for the door, the wristband idea was awesome, never had a single issue with it wore it the whole time in the pool in the shower to bed and around town,  in fact there was one place that was so impressed with the wristband thing that they gave us free drinks with our dinner..they thought we belonged some exclusive club or something.The resort itself is amazing, I read on here all the time how they go to the pool and its dirty or they go to the bbq pit area and there is garbage all around.  Well I am here to tell you the people at Tahiti Village work 24/7 keeping the place clean, yeah your always going to have that one group of people that are just slobs about everything and just leave a mess and you will just happen to walk by before one of the many workers has a chance to clean it up..big deal..get over it...dont like the mess take a second and clean it up yourself, its really not that big of a deal.  See an empty beer can sitting on the table, be the bigger person and toss in the recycleing container,  dont be one of those snobby people that stick their bitty little noses in the area and say \"This place is a dump Mortimer we should have stayed somewhere else\"  Yeah maybe you should have.The Lazy river is awesome, yeah sometimes its hard to find a tube...go early, Just my advice.  Love the pool, for me its the right depth,  The only time it was every just too cold was in the early September and the outside temp was like 120 degrees, it was a hot day.  and the water was like 75' and going from 120 to 75 can give your body a shock, but it felt nice.  We went down in March one year..flew out of Spokane in a snow storm landed and it was 75 degrees first thing I did when we got there was go and check the pool..it was a beautiful 80 drgrees,  it felt so good going from chilled bones from a long winter to soaking in a 80 degree pool.  Loved it.We have yet to eat at the restaurant/bar there on site but maybe the next trip.  Have eaten several times at the Dennys aross the parking lot.  Two Thumbs up..always seemed like the best breakfast place.Our next trip is coming up..going to celebrate our 29 anniversary there in June, and cant wait, the staff treats us like family everytime we are there,  If I had an issue with the room a fix was just an easy phone call away,Oh something I failed to mention above,  There is a great activities center there,  this place truely has something for everyone."
    },
    {
        "user_review_posted": 494,
        "user_total_helpful_votes": 491,
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        "review_days": 0.8274917853231101,
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        "review_text": "The price of accommodation is simply outrageous in San Fran, so I decided to try this hotel despite my reservations about the shared bathrooms.I found the location to be excellent. The area is quiet and safe and there are some decent options in the vicinity for cheap eats, including a Mexican taqueria right next door and an Indian restaurant a few minutes' walk away, as well as several cafes. The hotel is within a few minutes walk of Fisherman's Wharf, Lombard Street, Telegraph Hill and the Coit Tower, and it's possible to walk to Union Square (about 30 mins), as well Golden Gate Bridge and the Ferry Building (longer walks along the shore).The hotel itself is a simple, cute period building and the decor and features have lots of nice little touches and flourishes. There is no lounge or lobby area, and no bar etc. (which I knew and it wasn't a problem).My room was comfortable for one person. I had a queen size bed, small wardrobe and table and chair and portable electric radiator. I was very happy with it.I had two toilets and showers right across from my room, and never had a problem with waiting to use them. They were spotless.Overall, I think this is an excellent choice for the price in a ridiculously expensive city and I really enjoyed my first visit to San Fran."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 67,
        "expertise": 0.004818124977012,
        "user_cities_visited": 16,
        "review_days": 0.49835706462212404,
        "helpful_class": 1,
        "review_text": "The food and service are second to none. Thanks to the manager Anchi and the good training of her staff. The food is fresh and first class. You are not rushed out, well received every time and called by your name every visit.The scent at the hotel lobby when you walk in is very inviting like walking into a SPA all staff are well trained.Could well be the best boutique hotel in town."
    },
    {
        "user_review_posted": 287,
        "user_total_helpful_votes": 96,
        "expertise": 0.0015136014603150001,
        "user_cities_visited": 105,
        "review_days": 0.387732749178532,
        "helpful_class": 0,
        "review_text": "Awesome place, roof top pool, restaurant packed full every night. Really cool room with record player and several vinyl albums to wind down to. Loved this hotel. It was my wife's 30th birthday so they sent up a bottle of complimentary wine too. We got access to the sister hotel across the road which had a great pool with a DJ every afternoon. Would definitely stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.470974808324205,
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        "review_text": "The Motif Seattle was four blocks away from Pike Place Market and within easy walking distance of the original Nordstroms, great restaurants and rapid transit system. The staff was friendly. The room was nicely appointed with modern art, sleek design...and the coffee maker was a Keurig...a must for our family. We'd stay here again, we had a great experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
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        "review_days": 0.618838992332968,
        "helpful_class": 2,
        "review_text": "I had an issue with the blow dryer. I thought it was going to explode. I called the front desk and had one within 5 minutes. Great price for the night & the room was very nice. The only caveat was learning to work the \u201crain shower.\u2019"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
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        "review_days": 0.8964950711938661,
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        "review_text": "I had just paid triple two months earlier to stay at the nugget with my wife and son. Then I was in Vegas 2 months later to see a friend and needed a room. I found the Four Queens on my phone at a great price. And like their sign says NO RESORT FEE!!! But a $ 100.00 deposit at check in. Witch is about the same anywhere.  The nice check in lady said as long as nothing is missing you will get it back. I told the check in lady I would go easy on the room and how my wife and son had a couple great meals at their restaurant Magnolias 2 months earlier and she says I gave you a upgrade sign here and here\u2019s a couple key cards. What a great easy check in. Yes the deposit was never charged on my bank statement. Just a hold like the check in lady said. The room was 15th floor on the end. I was like back stage and up 15 floors from the stage between the D and the Four Queens. Everything worked in the room and it was roomy and very clean. The window opened up a little and wind was blowing the air in. Then the Tony Marquee band started their last set at midnight. I knew it was a lot closer to the stages and it would be a bit louder than other hotels but the price and value who cares. I wentt down  and can\u2019t say enough about how good the band was. Did I mention I have played drums for 40 years in 30 different bands. A hour watching the band and a little keno and craps at the Four Queens  I was ready for sleep. Yes Freemont Street does get quiet about 1 am . The Taxi was 35.00 to the airport in the morning and right by front desk doors. If you want peaceful quiet place stay elsewhere. If you want a great room at a great value with very little walking to 3 stages, street performers, restaurants, casinos etc  The Four Queens is it"
    },
    {
        "user_review_posted": 200,
        "user_total_helpful_votes": 99,
        "expertise": 0.002292839015778,
        "user_cities_visited": 165,
        "review_days": 0.170317634173055,
        "helpful_class": 1,
        "review_text": "I stayed here for 4 nights in November 2015 as part of a group and truly enjoyed most of my stay.Check in was easy, my room was ready early, I had a gorgeous view, and room was clean. wifi worked well. I love the standard Bliss toiletries.The gym - not so great - low ceilings and strange layout. I am so glad the weather was great so I could run outside.The bar was nice but pricy. Free apples in lobby are nice.Now, the bad....there is a security issue somewhere - my coworker's mac was stolen from her room while we were out to dinner. Security is trying to help but so far...no resolution. So use the safe!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 9,
        "expertise": 0.001213726139247,
        "user_cities_visited": 22,
        "review_days": 0.198247535596933,
        "helpful_class": 0,
        "review_text": "The villas are great for family reunions!  A few steps from the Strip, the property is convenient and family friendly.  Activities are available for adults and children in lobby.  Staff is very helpful and free valet service is excellent.  Spacious living rooms make a comfortable gathering place for family.  No casino, No smoke in lobby, real lobby to chill in."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8050383351588171,
        "helpful_class": 0,
        "review_text": "Can we just say how much we loved the Orchard Hotel in San Francisco!!! The hospitality was absolutely top notch and the staff really go out of their way to make sure you have a great stay! Shoutout to Mark, he was very professional and really helped us with anything we needed during our stay. The rooms are clean, spacious and very comfortable. The beds are wonderful and we loved the luxury boutique feel rather than a big resort. We travel for a living and we can not express how much we enjoyed our stay here. The location is very convenient and easy to catch an uber. We highly recommend enjoying breakfast at the hotel too! We will definitely be back when visiting San Francisco."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
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        "review_days": 0.968236582694414,
        "helpful_class": 1,
        "review_text": "The experience at Hilton Bentley Miami South Beach was not a great one. I wanted to take my wife out for a nice staycation at one of Hilton\u2019s supposed best properties on South Beach (according to the Hilton points I spent!. The elevator is a serious safety concern on the east side of the hotel. The last time it was inspected according to the paperwork was in Feb:2018 and it expired in Feb:2019. (9 months expired) the elevator would periodically lock up as it was going down to the lobby scaring most of the hotel guests that would ride it unknowingly. Once we discovered this we were happy to check out as we were only staying one day. Will not be staying here again."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 41,
        "expertise": 0.002543675751222,
        "user_cities_visited": 102,
        "review_days": 0.794085432639649,
        "helpful_class": 0,
        "review_text": "Great cool vibe with really friendly staff. The rooms a good size, modern with wooden floors (no carpet - love it!), really nice robes and an excellently stocked mini bar.The bathroom is roomy with all the essentials. Great size shower.The location is fantastic, a couple of blocks away from Main Street and Magnificent Mile. Subway and bus connections super close.Great bar and restaurant on the ground floor as well."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 20,
        "expertise": 0.0022579073854290003,
        "user_cities_visited": 107,
        "review_days": 0.7606790799561881,
        "helpful_class": 1,
        "review_text": "I came in June whrn it was the mandarin  oriental but I know understand it's changed hands which is a shame as this review might now be as relevant but I felt I had to leave something as I've travelled the world and stayed in 5vstar hotels and knew coming to Vegas not to expect the same. I had spend four days in the bellagio and then move to the oriental for fathers business and OMG for the next 5 days it was AMAZING the room the staff the view the top wuality service arounf the pool and whole hotel second to none"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 16,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "Hotel Max has a lot of pluses-nice staff, great - central location. In comparison to holiday inn further up the street, the rooms were much noisier because it seemed like there was single paned windows and not as big for the same cost. The air con/fan/heater contraptions wasn't affixed properly so very drafty and temperature fluctuated considerably."
    },
    {
        "user_review_posted": 250,
        "user_total_helpful_votes": 82,
        "expertise": 0.0014820699547610002,
        "user_cities_visited": 155,
        "review_days": 0.9791894852135811,
        "helpful_class": 0,
        "review_text": "Our room is on a higher floor facing the Washington Monument.  There's a lot of activity but because we're up higher, not as noisy.  The staff is 5* meeting all our needs.  Great location for walking to the Smithsonian, very close to the White House and the memorials.  In the restaurant, our server today was Deepak Humagain.  He was personable, efficient and informative.  Another great employee."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.091456736035049,
        "helpful_class": 1,
        "review_text": "My family and I  stayed here for 6 nights. It was great! The room had a refrigerator so we could keep drinks and food for ourselves. The room was clean and pleasant. We appreciated  the 2 rooms for bathroom  setup. One room had a toilet and a sink. The other room  had a shower and  a sink. Both sink areas had a mirror and places to  plug in hair dryers  and other appliances. The breakfast provided was great to get our day started. We had a rental car,  so we drove to an area each day and parked, so the hotel being off of the strip was fine for us. I  liked getting to a more peaceful  environment  after a full day on the strip. We used the fitness center  which was great!"
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 152,
        "expertise": 0.007419717307644001,
        "user_cities_visited": 38,
        "review_days": 0.075027382256297,
        "helpful_class": 2,
        "review_text": "Bio: married couple, mid 30's, no kids, no rental car, timeshare exchange.  Clean, and comfortable, had a one bedroom, no noise issues.  The pool area was very nice, clean, plenty of shade/sun, bar/food near the pool.  Shuttles really saved on money, took them daily, to the store, to the strip, it was very convenient. Overall, I would stay here again, (had my fill of Vegas) but this place was the perfect escape from the hustle on the strip."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 11,
        "expertise": 0.0008265726658030001,
        "user_cities_visited": 169,
        "review_days": 0.269441401971522,
        "helpful_class": 0,
        "review_text": "My wife was receiving a nation award in medicine. We have travelled the world and between us have over 2000 hotel nights. We are 50 daughter is 15. The hotel is a standard Hyatt Place. New clean decent breakfast with a few good low carb choices. Drive and large safe n room. Shampoos smell nice. 40\" tv has USB port. Lots of outlets. Decent closet three drawers. Coffee maker single cup. Floor ceiling windows are nice but have a drawback. Yes there is construction but we had a New York ave room. Let me say only Hong Kong had as many constant sirens morning noon and night. They provide ears plugs. If you sleep lightly - we do not- be warned. Be sure to contact your UBER / Lyft driver the pickup is on N st. $209 rate on Hotwire . They listed it as a suite however the room is only separated by a 2.5 ft wall. The hotel is on the good side of a sketchy area. You can be entertained? Watching the goings on at the corner store across the street. Plenty of weekday choice to eat. This area bustles during the week and rolls up the carpet on the weekend. Harris Teeter grocery store is a 5 minute walk into the good area. I got my free VIC card for good discounts. The hot bar and pizza are a cheap eat. Food trucks line up for business during the week for lunch. Lots of great options. Nothing wrong with this hotel. Nice clean and safe in an \"up and coming\" area."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 8,
        "review_days": 0.5569550930996711,
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        "review_text": "Visited to celebrate wife's birthday. Trump volunteered to deliver a complimentary birthday cake to our suite on the very day. Our first time in this brand. Spectacular lobby bar adjacent to check in desk. Sent luggage to suite and enjoyed a delightful dinner after checking in. Arrived around 9 PM from California. We had a minimum room reserved but none was available so we got a nice free upgrade for our 7 night stay. Service is over the top spoiling. No resort fee since it is not actually a resort. But it is a very short walk to several 4 star resort properties, all of which we are enjoying at no cost. Bon jour."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
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        "review_days": 0.7135815991237671,
        "helpful_class": 1,
        "review_text": "First, very friendly staff...Photos do lie... the rooms are way smaller, dirtier and darker than shown on any photos...  no place to hang around during evenings, mostly because the portch was turned into a restaurant right after breakfast every day...  Breakfast was really bad and we felt like being in prison... paperplates with one croissant and one fruit per person and old bread with jam... two toasters were not enough to serve everyone who wanted their bread toasted so we stood in line- for ever... not enough tables either so we actually had to eat in the reception area  some days...The pool area is very small and dirty AS well... with 4 sunbeds and 4 chairs...Only good thing was the location - right next to Lincoln Road..This hotell would be so much better after a good renovation, a social bar area outside on the deck in the evenings and s good breakfast with rom for everybody..Sorry, not happy this time..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.698795180722891,
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        "review_text": "the best stay I had ever , very polite staff , fast check in with Mr Islam very helpful , big rooms with nice view , decorated rooms , have variety restaurant ' play one of the best restaurant . for sure I am going to recommend to all my friends . I had already second stay will be in the next month . only the concern is valet takes long to prepare my car"
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 30,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 22,
        "review_days": 0.556407447973713,
        "helpful_class": 1,
        "review_text": "Last year we stayed in an Executive Club, now in a Superior room. Honestly, don't need to pay more for Deluxe or Executive, Superior is also very big, nice, comfy.Very good breakfast, always fresh, hot/cold. Big hotel, so u can meet new friends in the hotel ;)"
    },
    {
        "user_review_posted": 461,
        "user_total_helpful_votes": 178,
        "expertise": 0.0017642231063680002,
        "user_cities_visited": 287,
        "review_days": 0.38061336254107303,
        "helpful_class": 0,
        "review_text": "Just returned from 5 magical night at this hotel, the reception was finished 2 days after we arrived and looks fantastic.Checking in was slow but that didn't really bother us, the staff round the pool were always chatting and smiling which is always good, the manager at the balcony bar really looked after us and we were sorry to say goodbye, breakfast we had loads to choose from and never got hungry, we had a burj khalifa view room on the 36th floor which had a,aging view as well as the sheikh zapped road, as a car fanatic I loved the valet parking, plenty of stunning cars. Hopefully one day we could return but this trip for for my wife's 50th birthday which will be memorable.Thanks again Paul and Michele Mason"
    },
    {
        "user_review_posted": 194,
        "user_total_helpful_votes": 65,
        "expertise": 0.001516304539472,
        "user_cities_visited": 71,
        "review_days": 0.030120481927710004,
        "helpful_class": 1,
        "review_text": "Rooms are really large and breakfast garden is spacious and relaxation. Veryclose to walk to shoping malls and road side thai traditional food stalls. One weak point is smell of smoke while I requested for non smoking room. Staffs had smiling face and helpful."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.5744797371303391,
        "helpful_class": 2,
        "review_text": "One of the worst hotels I have ever stayed in due to many factors. Management was not very efficient or caring. Beds were bad and uncomfortable. Phone did not work. Be careful of the neighborhood; it is not safe or clean."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.08433734939759001,
        "helpful_class": 0,
        "review_text": "Property quiet and clean with an upscale feel. Exactly what I was looking for. Would stay here again and recommend to others.Morning continential breakfast was good for a start to each day..........."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.137458926615553,
        "helpful_class": 0,
        "review_text": "We loved it! Everyone was very personable. They said hello when you came in and said have a great day/evening when you left.  Security was great. The whole hotel was clean and inviting.loved the workout room!  Loved the full breakfast every morning and the employees working during breakfast were wonderful!  I have already told a few people about the great experience and they said when they go they will definitely stay there."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.32530120481927705,
        "helpful_class": 0,
        "review_text": "I've been booking with Platinum for awhile now and they are downright amazing. If you want great service, huge rooms, and a place close to the Strip, this place is your destination. Taxis were an issue for this place, but Uber has been the best thing that's happened here!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 7,
        "review_days": 0.191675794085432,
        "helpful_class": 1,
        "review_text": "For $130 per night this was a great deal.  There was plenty of free parking. The hotel is half a block from the ward.  Room was clean and quiet.  There are no frills, but I didn't expect a lot for this low price.  The streetcar station is right behind the property.  I will stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 5,
        "review_days": 0.156626506024096,
        "helpful_class": 1,
        "review_text": "The George made me feel like I was staying at home with opulent comfort. It was a great experience from the bed, bedding, decor and staff. I highly recommend a stay at The George hotel. I will be back"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
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        "review_days": 0.7694414019715221,
        "helpful_class": 0,
        "review_text": "But averall stay is nice and quiet, concierge is always helpful. Room is small but comfortable. Breakfast is fine.. nothing fancy. We thought its a 5 star hotel, but on our dismay, its just a 4 star. We are asked to wait for our checkin time, when we arrived to early from our flight"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 9,
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        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "I read reviews to help me decide about hotels. I chose the Renaissance because of the reviews on cleanliness and quiet rooms. I also needed a hotel that offered an airport shuttle to Reagan Nt'l. For the past days I had been all around the DC Metro area for my job. Now at the Renaissance, I needed to park briefly, check in, take my belongs to my room, and then take the rental car to the airport. The next day I planned to take the first morning shuttle to the airport for departure. I was stressed about how all these steps would actually play out once I arrived at the Renaissance. The moment I drove up to the Renaissance two hotel staff members came right up to my car and I told them what I needed to do. Despite the fact that they had three events happening at the hotel and as guests were arriving for these events, the staff members were FANTASTIC at assisting me. They gave me time to gather all my belongings in the car. One staff member, a man, loaded a luggage cart while the other staff member, a woman, moved my car off to the side while I checked in. The man staff member waited until I checked in at the desk and then rolled all my belongings to my room. I returned to my car. The woman staff member talked me through the plan of dropping off my rental car, catching an airport shuttle to the terminal, and then catching the hotel shuttle back to the Renaissance. (Before I checked in, she had already told me these details, but as she handed me my car keys she wanted to reinforce the details...I had also heard the same info from the woman at the registration desk). All went smoothly...The staff were so kind, upbeat, and wanted to ensure that I was well attended to. The room was very clean, nicely decorated, and cozy...and the bed was soooo comfortable (too bad I only had 3 hours to sleep in it) and the room was reasonably priced. I will stay here again! <3"
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 81,
        "expertise": 0.0035995411573900003,
        "user_cities_visited": 84,
        "review_days": 0.719058050383351,
        "helpful_class": 0,
        "review_text": "Loved everything! Luis Hes and Ros\u00e2ngel were awesome! Very polite and helpful! We got to check in earlier and they offered us breakfast. The pool area is nice and beautiful. The room was very clean and neat. Fresh towels and large bathroom. The location is perfect! The breakfast was very good! Bread, cheese, ham, turkey, pastries, coffee and milk... perfect! I do recommend!"
    },
    {
        "user_review_posted": 54,
        "user_total_helpful_votes": 79,
        "expertise": 0.006992206815664001,
        "user_cities_visited": 33,
        "review_days": 0.7092004381161,
        "helpful_class": 0,
        "review_text": "This is our 11th visit to this hotel.   Being my birthday, wedding anniversary and my husband's 70th.birthday this year Steven (Manager) arranged  VIP treatment for us which commenced at check in,t the staff was happy to inform us that Steven had arranged a suite for us with a bottle of wine. This was a brilliant start to the holiday.Over the last 10 years we have had many rooms each with all amenities, all rooms have always been exceptionally clean and comfortable.The hotel is ideally situated, very close to the cable cars terminus, very close to tram terminus and situated on Fishermans Wharf, close to the famous Pier 39 and many restaurants.All members of staff at this hotel are very friendly, helpful and professional,  will certainly go the extra mile to accommodate you.Already planning our retutn."
    },
    {
        "user_review_posted": 75,
        "user_total_helpful_votes": 37,
        "expertise": 0.002284747508183,
        "user_cities_visited": 40,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "Great location a few minutes walk from the station and Capitol Hill. Very clean spacious room. There was a mix up with our booking and we had to push to get them to realise that breakfast was included and get some vouchers but staff very pleasant. Good breakfast buffet."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 57,
        "expertise": 0.005777524233439001,
        "user_cities_visited": 27,
        "review_days": 0.539978094194961,
        "helpful_class": 1,
        "review_text": "Stayed at Aqua Palms, had to wait for room but was upgraded to one with king bed and partial ocean view.Close to bus line. Their shuttle service between their hotels and ala Moana center very nice. Would recommend. Quiet Comfy and clean. Microwave and mini refrigerator a plus. Thanks"
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 10,
        "expertise": 0.002586830458396,
        "user_cities_visited": 30,
        "review_days": 0.004928806133625001,
        "helpful_class": 1,
        "review_text": "This was a great hotel,the location was a prestigious one and it is convenient !We watched the July 4 Fireworks by walking across the street and THERE!The Washington Memorial is RIGHT THERE!It is a historic hotel and the beds are SO comfortable.The TV was also good,because we could watch tons of stuff"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 21,
        "expertise": 0.002721688918312,
        "user_cities_visited": 24,
        "review_days": 0.9014238773274911,
        "helpful_class": 0,
        "review_text": "Overall, the hotel is ok and its location is a clear advantage. Most staff members are friendly and helpful. The rooms are however rather small compared to most other US hotels. A big surprise was the resort fee, which I was not informed of prior to my arrival. I generally do not appreciate \"dark practices\" like this.."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 2,
        "expertise": 0.0007723711795210001,
        "user_cities_visited": 5,
        "review_days": 0.728915662650602,
        "helpful_class": 0,
        "review_text": "My husband and I stayed here for a long weekend in Miami. We were absolutely blown away by the hotel, staff, and customer service we received! Our room was very kindly upgraded upon arrival and we had spectacular views of Washington Ave and a tiny peek of the ocean (there is a parking garage that mostly blocked the view). The hotel, room, and bathroom are very stylish and immaculately clean (full disclosure - the hotel is only a couple months old). We had such a wonderful and relaxing stay here. The rooftop pool was also a lovely and calm place to enjoy the cool mornings with a cup of coffee. Highly recommend this hotel and will be staying here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 108,
        "review_days": 0.43373493975903604,
        "helpful_class": 0,
        "review_text": "Was satisfied enough at their attempts to fix the things that weren't working.  I was very excited to try the digital key but it wasn't working the first 3 days and it finally was online my last day and worked in lobby restrooms but not my own room of all things."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 5,
        "review_days": 0.29791894852135803,
        "helpful_class": 0,
        "review_text": "Having previously stayed at The Paris Hotel, I was not sure what to expect from this hotel further down towards Old Town. I have to say, as soon as I walked in I was welcomed by friendly, helpful staff who could not have been nicer. The lobby has a welcoming fresh scent which is a refreshing change from the smoke filled lobbies along the strip and the bar and kitchen put on a very nice happy hour. The rooms are spotless and very comfortable as well as being practical. The rooftop pool is very relaxing and gives amazing views of surrounding Vegas. As the monorail stop is across the road at the Westgate Hotel, everything is easily accessible. I'd happily return to this hotel which I have been told is having the rooms renovated this year. Lovely stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6281489594742601,
        "helpful_class": 1,
        "review_text": "The Hay Adams is in a wonderful location, convenient for everything that DC has to offer.  The exceptional thing about this hotel is the staff who are professional, efficient, extremely friendly and attentive - and above all else welcoming.  The true meaning of hospitality shines through everything that the hotel does and at all times."
    },
    {
        "user_review_posted": 49,
        "user_total_helpful_votes": 18,
        "expertise": 0.0016730955871250002,
        "user_cities_visited": 100,
        "review_days": 0.010952902519167002,
        "helpful_class": 0,
        "review_text": "Great location/value for the convention goer/business traveler. the convention center is just a quick walking block away. The breakfast is more than adequate, served till 9am. Free internet is a plus. Comfortable bed and well appointed, modern bathroom amenities. Like the convenience of a mini-fridge and microwave, sectional sofa and desk area. As a designer, I'm not disappointed as its too easy to find a not so cheap sketchy ugly not well maintained hotel off the strip. Fresh colors of vanilla, pale celery green, light cherry wood, light blue-green and darker shades in between.  Bring your own bottled water. Water in the room is $3.50 per bottle. Walgreens and Ross are a diagonal block away in case you forget anything. Room service was quick. I ordered the hummus plate and it arrived in 10 minutes. It was pretty yummy.  Highly recommend."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 11,
        "expertise": 0.0020258192651430003,
        "user_cities_visited": 19,
        "review_days": 0.653888280394304,
        "helpful_class": 0,
        "review_text": "I agree with most reviews here that this is a exceptional hotel.  The staff was very helpful and accommodating, they always greeted us when we came in and out of the lobby if they weren't helping others.  The location is fantastic with Union Station nearby, the DC Circulator drops of right across the street, the Capitol and Mall are very close.   They have some of the most comfortable beds I've ever slept in.  The rooms were quiet and clean.  Coffee in the morning was delicious and nice to have.  The Dubliner Restaurant is a fun place as well, Food is good, Drinks are Better and Atmosphere was best.  I would definitely recommend this hotel.    While this is not a criticism of the hotel in any way, the rooms are more European in size and appointment. We had a family of four so it was a bit cozy and we could have used a bigger chair in the room than the small one that was there.  However, we KNEW this going in and expected it.  Overall it was a perfect room to come back to, sleep, relax, have dinner and prepare for more venturing out into the city."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 11,
        "expertise": 0.002432706504206,
        "user_cities_visited": 24,
        "review_days": 0.174151150054764,
        "helpful_class": 1,
        "review_text": "The location of this hotel is right in the heart of Bangkok. You have the pratunam market near the hotel, and all the great shopping malls are within walking distanse. There is also a night market right outside the hotel. The hotel have a wonderful rooftop bar and restaurant. The breakfast buffet was good, but it was a bit stressing with a lot of people at the same time. But hey,  you're in Bangkok, there are a lot of people everywhere. The hotel is trendy and modern, the rooms are awesome, clean and nice. The staff is friendly, and the roomservice is great.We had the superior room and we stayed for 3 nights.This hotel is great for shopping."
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 76,
        "expertise": 0.005938394806482001,
        "user_cities_visited": 25,
        "review_days": 0.674151150054764,
        "helpful_class": 0,
        "review_text": "The service, quality and amenities you would exepct of a Ritz and the price.HIgh floors have good views over the lake and are quieter.Beds are very comfortable.Front-office staff can be a bit arrogant, but in general are helpful and accomodating. Sepcial mention of the excellent room attendants.Another hotel that puts a (reversable) charge on your card instead of just a hold for"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.0043811610076670005,
        "helpful_class": 0,
        "review_text": "The hotel is nice just that you can hear the traffic going being that is so close to the airport. Housekeeping were okay. There was one named Amalia who was very nice, very talkative and did her work very good. The food was okay as well."
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 12,
        "expertise": 0.002663892435491,
        "user_cities_visited": 47,
        "review_days": 0.292442497261774,
        "helpful_class": 0,
        "review_text": "We had booked two rooms for June 02-06 and upon check-in were upgraded to the 17th floor and provided complimentary access to the business lounge for both. The receptionist at check-in was very nice and excitedly explained to us all of the benefits of the lounge access etc. A delightful welcome gift indeed, considering it was our first time at the Radisson Chicago as we usually stay at the Fairmont or Hyatt.However, on the fourth day of our stay (after we had regularly used the business lounge for three days without issue), we were challenged by a lounge manager named 'Jace' who asked whether we had access to the lounge. (To be noted: we had used our room key cards to access the lounge, so if the door had opened for us, obviously we had access.) He interrupted us in a very abrupt and rude manner while we were just about to enjoy our evening snacks. After telling him our room numbers, he ran to his computer to check and came running back to say \"no you don't have access to the lounge\". This was extremely embarrassing considering there were other guests in the lounge that had witnessed this (interestingly, we were the only non-white guests at the lounge, and he had decided to ONLY ask us whether we had access. Personally, I found this stereotypical and RACIST). Being disappointed about this behaviour, we went down to the reception to make a complaint. Interestingly enough, rather than acknowledging the fact that we were disappointed, the supervisor at the reception named 'Marlene Garcia' had also challenged us by asking us our room number and then saying \"actually you don't have access to the lounge as part of your booking\". No apology, no sincerity. This was after we had explained yet again, that we were upgraded and provided complementary lounge access at check-in. (How else would our key cards be working at the lounge? Common sense = zero). At this point we got infuriated and asked to see the manager, who was not available at the time.  About an hour later, we received several phone calls to our rooms from the front desk offering complimentary room service and an apology for the misunderstanding. Well, when your guests have been embarrassed twice in a row, there is NO complementary gift you can provide to take that back. Utterly embarrassing and disappointing experience."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 26,
        "expertise": 0.0038342712126220005,
        "user_cities_visited": 21,
        "review_days": 0.648959474260679,
        "helpful_class": 1,
        "review_text": "I have sold this hotel for years, and finally had a chance to stay here myself.  A family owned hotel in the heart of San Francisco.  It consists of the historical wing and an added tower wing.  We stayed in the tower wing in a premier room.  Great appointments which included the usuals of tea/coffee, safe, iron and board, LCD tv, but also a docking station for ipod, bathrobes, and a shoe polisher.  The bathroom had a separate dressing table so one can get ready while another is in the shower. Spotlessly clean. Concierge excellent with local maps and information. It also has a properly HEATED  outdoor  swimming pool and a gym.  On one of the tabs, I had to mark that this hotel was mid range or luxury. I marked luxury but the price tag is not luxury."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.569003285870755,
        "helpful_class": 1,
        "review_text": "Great location next to BTS Asoke station just 50 m. , Great place & Great service!Very warm welcome, delicious foodConvenient parking. The wedding ballroom really gorgeous!Hope to see you again@ Khun Ae."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 15,
        "expertise": 0.001439098884639,
        "user_cities_visited": 21,
        "review_days": 0.112267250821467,
        "helpful_class": 0,
        "review_text": "We stayed at the Park Central hotel by using our Starwood reward points. We were warmly welcomed as Starwood members and the concierge upgraded us to larger room upon check-in (which was appreciated as we were traveling with our 5-year and 8-year old sons).Our room was spacious, clean and comfortable. I was able to use the fitness center which had a decent number of treadmill and other machines available to use.The location was great. We were able to walk to dinner at The Grove (amazing) and later to AT & T stadium to catch a ballgame.The staff was very friendly and courteous. The only downside for us was the charge for vallet parking (nearly $60!) though one can expect that when traveling to large cities.Overall a great stay and we would definitely considering returning if we are in the San Fran area again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.354326396495071,
        "helpful_class": 0,
        "review_text": "I love this Hampton and the fact that it is just a short walk from the strip.  The shuttle that operates every hour is so easy and always on time.  Karen and Scott are amazing drivers that can provide helpful information and some jokes along the way.  These people really do care about your days in LV.  My wife even left her purse at a bar at the Tropicana casino and Karen immediately took us back and we were able to retrieve it with ALL items.  Thank you Karen!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.432092004381161,
        "helpful_class": 0,
        "review_text": "Wonderful staff, clean accommodations and very close to Georgetown waterfront.  The Metro is within walking distance. There is a rooftop bar with great views of the Potomac River.  We will definitely stay again on future trips."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.828039430449069,
        "helpful_class": 0,
        "review_text": "Not a luxury hotel but it includes many small touches that made our stay very comfortable.ToasterMicrowave2 burnersReal cups and glassesVery quiet air conditioningOn a quiet streetCompassionate staffCleanComfortable beds"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.29846659364731604,
        "helpful_class": 0,
        "review_text": "Great Hotel, really enjoyed the chill area! Great location. Cost a bit high $$$$$, Easy walking distance to many wWarf attractions and experiences.p parking very convenient, parking attendants very pleasant, helpful and courteous, parking is extremely costly."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.538335158817086,
        "helpful_class": 0,
        "review_text": "hotel is located in a prime location with a range of amenities around the hotel. at the main entrance there was a stretch of massage options which is great for end of the day massage. All the staffs were friendly and accommodating. Rooms were spacious however not as new as the official photos"
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 35,
        "expertise": 0.0018654945100060002,
        "user_cities_visited": 233,
        "review_days": 0.524644030668127,
        "helpful_class": 0,
        "review_text": "The Jefferson is lovely, rooms are understated elegance and modern.  The staff goes out their way to make you feel immediately welcomed.  The restaurant Plume amazing and the piano bar Quill a late evening treat.  The room was spacious and quiet.  An a special boutique in the heart of D.C.  We will visit again! and soon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.176341730558598,
        "helpful_class": 0,
        "review_text": "We lived here for eight weeks and had a one bedroom apartment on the sixth floor facing the Potomac River with a view of the Key Bridge. We saw beautiful sunsets and jets coming and going from Reagan National. The Metro is just a couple blocks away, which makes it easy to travel to various locations within the DC area. Georgetown is within walking distance. There are great restaurants nearby as well as a Trader Joe's and a Whole Foods. We are also within walking distance of the Kennedy Center and the Washington Mall. Great location! The staff were always very helpful. Whenever I needed anything they were always ready to help with a smile and a positive attitude. The in-house restaurant was also topnotch."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.8083242059145671,
        "helpful_class": 0,
        "review_text": "The Okura Prestige in Bangkok is one of Bangkok finest hotels. It's a gorgeously decorated hotel in a central location with easy access to the SkyTrain, the best way to get around this busy city.Staff is impeccable and very friendly! Reason for us to keep coming back :)"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 13,
        "expertise": 0.0021437240900990004,
        "user_cities_visited": 18,
        "review_days": 0.488499452354874,
        "helpful_class": 1,
        "review_text": "This was my third time staying at this hotel. Every time I visit I like it more than before. Unlike my previous visits, this time it was purely for vacation and I was totally on my own dime. I chose the Hyatt Regency because I thought the location would be an ideal \"base\" for the long list of attractions my family wanted to visit during the week. And it was perfect! The hotel itself is not cheap, but if you shop Trip Advisor or other internet sites you can get a good rate. The higher room rate is offset by having all the Bay area's public transportation options available right outside the hotel's front door. You can ride BART to and from the airport. You can buy a MUNI transportation pass at the Walgreen's across the street from the hotel or download a pass to your phone, then get unlimited rides on the city bus, the historic F cars, the cable cars, or the MUNI subway trains to get anywhere you need to go to visit all the major (and minor!) SF attractions. All modes of transport stop right outside the hotel on Market St. A 5-day pass costs $35--a single cable car ride is $7, so you quickly get your money's worth! And if you use deals on Trip Advisor, or your AAA card, or coupon books you can pick up at the concierge desk or the visitor center inside Macy's at Union Square you can see the sights without spending a fortune. The Hyatt's rooms have a fridge and a coffee maker--no microwave--but you can make those work for you for many meals.You can buy groceries at the Walgreen's, or use your MUNI pass and head to Fourth St. and the Whole Foods, Trader Joe's, and Target to stock up. And there are many places in the area to get an inexpensive breakfast, or use your MUNI pass to hop on public transit for the quick trip down Market to find cheap eats. You can also walk to many of the major attractions or walk down Market to head to Union Square. Many of the hotel rooms have bay views, and their are gorgeous bay views at the end of the hallway on each floor. When we totaled what we'd spent, a 6 day, 5 night vacation for two in San Francisco cost us a little over $1100 (plus airfare). We thought that was pretty good for five nights at a luxury hotel, all the major attractions, and eating out. Our eating out was a combination of fast food, mid-priced restaurants, and upscale."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 33,
        "expertise": 0.0032984240341250005,
        "user_cities_visited": 63,
        "review_days": 0.7760131434830231,
        "helpful_class": 0,
        "review_text": "This weekend was special as I got to reconnect with two of my best friends that I grew up with. We live in different cities and quality time is hard to get as you grow up. We were celebrating my engagement and had the best weekend thanks to the Ritz-Carlton!I\u2019ve been to Chicago many times but this was the first time I stayed here. This hotel is perfect for a girls weekend as it\u2019s attached to the mall/Macy\u2019s - very convenient. The lobby lounge is stunning and the restaurant, Torali, inside of it was just perfect!The location of this hotel is prime and the service is excellent. Ask for Rebecca at concierge \u200d\u2640\ufe0f - she gave us tips to the hottest dining and lounges and helped us arrange everything. Really a step above how helpful their staff is.The spa is worth a visit too and they have a very large gym.I loved this place - will be back!"
    },
    {
        "user_review_posted": 238,
        "user_total_helpful_votes": 31,
        "expertise": 0.000522022777995,
        "user_cities_visited": 68,
        "review_days": 0.7283680175246441,
        "helpful_class": 0,
        "review_text": "Booked for 3 nights , had a good room , clean and comfortable , being centrally located to the Space Needle , Pike Place and Market , Waterfront and Transport . Came back after 3 days away , the same service . Was supposed the get a train , but it got canceled so I had to stay 1 more night . It was arranged without any fuss. Also was assisted with the Plane tickets ."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 5,
        "expertise": 0.003357450229346,
        "user_cities_visited": 43,
        "review_days": 0.8138006571741511,
        "helpful_class": 2,
        "review_text": "Arrived for 7 nights via airport. Taxi took 10-15mins costing $25. Once arrived check-in was very smooth - having stated on booking that was celebrating my birthday was upgraded from 1 bed villa to room that was larger in square footage to same room type but that was designated to accommodate accessible user, but this was great has this room had the bath tub located in a proper bathroom where normally you would find it located outside the bathroom next to the bed. Room number 2135 overlooked the Carriage and Signature MGM. hotel is located on East Harmon Ave which is the T junction by the Planet Hollywood and Cosmopolitan. Room is set up to be self catering which is exactly what we prefer - the layout gives you a full kitchen diner lounge floor plan with separate bedroom and bath. The kitchen has everything and I mean everything you need - full oven hub with microwave. Sink and dishwasher which comes with all cleaning tools and dish-washing powder. Fridge/freezer and for that added extra a front loading European style washer and separate dryer also comes with 2 packs of Surf powder and laundry basket. In lounge wardrobe you will find iron. ironing board and brooms. Plates, china and cookware a plenty - even housekeeping placed dirty dishes into dishwasher to cleaning cycle. Lounge comes with pull out sleeping sofa, chairs and TV with DVD player (you can rent DVDs from lobby). If you are mobility impaired all doors are extra wide to accommodate wheelchairs and bathroom had lots of turning circle room. The only negative thing to say that room does not come with bed slippers or bathrobes so you will need to bring these with you. Suggestion to management in future this could be added to room - even to place an extra supplement charge to cover your laundry outgoings costs. Concierge was very helpful with tour guide and show bookings even giving list of discounted places. But due to accommodation being part timeshare complex they do invite you to marketing suite on top floor to hear timeshare talk. Hotel location is perfect to walk along route of all prime hotel/casinos. It took us to walk from Marriott to Fashion Show Mall approx 1 hour so take your good comfy walking shoes. Taxi ride from Marriott to Bellagio costs $10 with taxes. The Marriott has a Marketplace where you can stock up on basics and over the road 1 block past Miracle Mile Mall there is a Walgreens too but personally I strongly suggest you take up the free shuttle from the Marriott to the Super Walmart where you have everything from food to clothes. The shuttle is 'a first come first served service' which you need to sign up for on the morning prior to its departure from the South Entrance door. The journey takes you past the airport for another 1 mile then you have approx 45mins to shop before it picks you up again from its front door and drives you back to the hotel. There is no limit on how many bags you have but they are strict on time which is great has you can do this chore within an hour and have the rest of the day to enjoy. I would differently recommend this Hotel. Many thanks to all the staff for making our return trip to Vegas after so many years a wonderful memory. PS. Trip was in January so you will need a coat as the nights do get cold."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.44359255202628606,
        "helpful_class": 1,
        "review_text": "Great place, staff, amenities I've seen!!! I highly recommend The Platinum for all trips business or pleasure. The rooms are fantastic, clean, spacious, great views. I will definitely be back on my next visit!!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.48630887185104005,
        "helpful_class": 1,
        "review_text": "This hotel is great. Altho older the pool is huge and deep, poolside food/beverage service. Daily housekeeping. A lift. Staff speak good english and the check in part is easy. We booked on hotels.com and for 4 adults 1 child, with 2 rooms it cost me $40 (aus). Close to food markets and about a 10 min walk to patpong night market and BTS (skytrain). Plenty of tuk tuk services and taxis around. About an hour from BKK airport via taxi. My family and i will gladly stay here again."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 65,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "everything was fine except for the first two days the room had a odor I guess the rugs did not dry throughly enough need too have fan to aid in drying process but overall the staff was outstanding and the rooms were spacious and the little store provided the things needed to start your day"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 6,
        "review_days": 0.6960569550930991,
        "helpful_class": 1,
        "review_text": "First time visitor here. Spent six nights here, I was here for business while the wife and kids enjoyed the amenities.Check in was as smooth as could be, had a superior suite with adjoining room for the kids.  Room was clean and spacious.  Nice view overlooking the pool area.Speaking of the pool, very large and nice, great hours, much better than some comparable strip properties. However, if you have small kids, keep a close eye on them.  Saw a lifeguard sleeping on the lifeguard stand one day, the next day another lifeguard was spending more time flirting with some dude in one of the cabanas than keeping an eye on the pool.  (See pics)There were many tasty choices for food and beverages, the Cafe was by far the most reasonable in terms of cost and tasty food.  The buffet was good.Bowling alley and theatre was great and the kids loved the game room.Only drawback besides the inattentive lifeguards was the cigarette smoke smell.As a venue for our event, I must say, hands down this was the best venue we\u2019ve had in Vegas.  It\u2019s too bad we couldn\u2019t get the same rate so we could come back.I highly recommend red rock casino resort & spa, we will definitely be coming back."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 3,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 10,
        "review_days": 0.783132530120481,
        "helpful_class": 0,
        "review_text": "This hotel was very nice and ideal for both businesses and vacation stays, the room was a very good size and very clean, the buffet breakfast was also very good as was the mexican restaurant, the pool was also very goodThe staff were very helpful"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 30,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 14,
        "review_days": 0.466593647316538,
        "helpful_class": 0,
        "review_text": "It was my second stayed in 4 months. The place is good not only for travellers but also those seeking weekend city break like me. For Bangkokians want to make a holiday but don't want to travel to upcountry, I strongly recommend this place. They offered you perfect resort ambience in a central business district. I fall in love with this place and wish a could buy a one bedroom suite as my home."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 7,
        "expertise": 0.000718547403944,
        "user_cities_visited": 92,
        "review_days": 0.557502738225629,
        "helpful_class": 0,
        "review_text": "My second stay at this hotel.Once again it was a pleasure to stay here.Good breakfast a good start of every morning.Ok room, think I had better ro9m last time, but no problem in this room. It is big, has a very good shower. Very filled up minibar, but it cost. Room service is good to.Bed is big and comfortable.Staff is friendly and professional. They even helped me with a problem that was solved excellent.  It is a big hotel, lot of people and not quite as \u201chome\u201d"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 6,
        "expertise": 0.029019088602008,
        "user_cities_visited": 1,
        "review_days": 0.470974808324205,
        "helpful_class": 2,
        "review_text": "We stayed here in 2015 with my parents and were impressed enough to book our Christmas here for 2016 - BIG mistake.We opted to use the valet service for our Mustang, long story short their valet drove it around town for over an hour on 2 consecutive days! In doing so they incurred damage to our pride and joy, fortunately this was captured on the car's dash cam and tracker.They initially paid out for the damage but no compensation for the stolen gas or the invasion of our privacy and distress caused to us..Well, today we had our day in court that ruled in our favorNice hotel but don't trust them with your property!We won't be going back..Suggest you look elsewhere for your SF vacation.Also if you book a room with a fireplace don't expect to be able to actually have a real fire1PS They also chose to add an undisclosed tip to the our Christmas Eve dinner that was not negotiable as apparently Dec 24th is now a public holiday..."
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 66,
        "expertise": 0.005320571442463001,
        "user_cities_visited": 346,
        "review_days": 0.440306681270536,
        "helpful_class": 2,
        "review_text": "I stay in full service hotels 120 days a year, last year, 80 of those days were spent at full service Marriotts i.e. Renaissance, JW Marriotts, and the ordinary Marriott brand.  Of all the years traveling around the world, this is the most poorly managed property I have stayed.First the front desk staff or unfriendly and unprofessional.  On arrival there was no one to check me in and no concierge, I wasn't even sure if I was at the right place.  I waited a bit with me wife then I went behind the desk to poke my head in the office door and said kindly \"hello, is anyone here\" a guy at a desk didn't even turn around, then another gentleman came out a side area and shooed me out like a cat, saying nothing.  So then I'm standing at the desk again for a bit before the guy that shooed me out returned.  He didn't welcome me, just asked for my I'd and a credit card, my wife offered the credit card and the guy says \"oh, so I need to change the reservation to her name!\" No, that isn't necisary.  He gave me the keys and pointed towards the elevators.  He didn't mention anything about the lounge, breakfast times, internet info.   He rushed like I was bothering him.Next day I return to my room and my room key isn't working.  I go to the front desk and ask if they could program it again, but with the same code since my wife wasn't with me but would also need to get into the room later, she goes into this long speech about it be better to start over and this and that in a condescending way.  I ask her to do it the first way, and she says \"fine it probably will not work\".  It worked.Secondly, they do a terrible job of picking up room service.  There were stinking food trays left in the hall for well over 12 hours on two separate occasions in the first two days.  I would see them at 6pm, they would still be there when I left at 8am the next morning.Thirdly, the lounge is a disaster.  The lounge is a really nice amenity, but I have to say it's rough at this location.  The space isn't very big, and I know it's up to each location to decide if they want to inforce the you and one guest policy, but when you show up the first day and there are two families one with 6 people and one with 8, it's really hard to find a place to sit, or find food!   Each day I stopped in for breakfast or dinner the food was nearly all gone with no sign of them adding more, food plates everywhere, half the time no forks.  One day I noticed they hadn't put out more boxes of cereal.  I had noticed the night before two boxes of corn flakes, the next morning, just those two boxes.  I ask a staff member \"do you have anymore cereal\" she comes back with a box full and asks what I want, I get what I was wanting, but instead of putting the rest of the cereal out, she just takes the box back into the back room.  I think this might be a thing because on   another day I see a guest with a beautiful bowl of blueberries and black berries and I ask where he got them and he said \"I have a special hook up with one of the ladies\".   So there are special things you have to ask for?On the upside our room was recently renovated and was pretty decent.  This though is not enough to come back, if fact there is no way I would stay at this hotel again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.45016429353778703,
        "helpful_class": 2,
        "review_text": "DO NOT BOOK this hotel.First of all, I want to say that I have NOT stayed in this hotel and not complaining about actual service/cleanliness or etc. Only thing I would like to share is their unprofessional internal customer service/ accounting&billing team.I have also gone through 'PAY LATER' option in the third party booking (Expedia), but was CHARGED the full amount at the day I reserved the hotel. I didn't really pay attention to that back then, because I though it was something like a temporary deposit or something. However, it got really worse when I had to cancel and go through the refund process. Although I have made 4 phone calls starting from 5 days ago situation didn't get any better. Today is  exactly 16 days since I have cancelled the reservation, but still didn't get any receipt e-mail nor  the amount refunded.The problem with this hotel is that customer cannot directly contact the billing team, but only customer service representative can contact them. However, since they are separate department, customer service representative does not CARE about any situation because it's simply not his job. In the first two or three phone calls, I didn't really argued about this, however after repeated phone calls, Alan from customer service, repeatedly said he has notified the accounting team by internal messaging system about the situation.Later, about his unkindly and unhelpful attitude, I wanted to share this with general hotel manager but he said there is no currently hotel general manager, and the hotel is in the process of hiring new one. Basically, there was no one that customer can reach out to get help for the process other than customer service team. When it comes to the point of me asking his full name for future references, he yelled at me \"Alan from the customer service\". I do not know whether there is any rule not to tell their full name to the customer, but I am not sure whether customer waiting for 3 week delayed refund should deserve that.Base on other reviews I have read before writing this, I highly recommend to others that If you have even a slight possibility to cancel the reservation do not ever book this hotel."
    },
    {
        "user_review_posted": 236,
        "user_total_helpful_votes": 60,
        "expertise": 0.001123959028794,
        "user_cities_visited": 87,
        "review_days": 0.061336254107338006,
        "helpful_class": 0,
        "review_text": "I have stayed at this Westin several times and recently stayed here 2x for business/fun travel.  This spot is a great location.  They have beach access and a smaller pool (but they are getting ready to hopefully renovate it in the next year I hear).  The rooms are decently sized and you want to splurge and get one with a balcony with partial or full ocean front.  Diamond Head view is probably the best overall.  Ask for a higher floor and pick the Tower building if you want a more updated room.  Although the hotel renovated a while back, it still feels out of date a bit, but the views make up for the rooms if you pick a good one!  Duke's on the beach restaurant is less than a block and there is a small and really random self-service washer and drier right next to Duke's in case you need one.  There is also a postal/shipping place near Duke's where you can mail some stuff home if you buy too much! Located in the heart of touristy Waikiki and you can eat/shop without having to go far.  Try the Kona coffee place at the base of the hotel-it is yummy or there is a Coffee Bean and Tea Leaf within less than 10 minutes if you like coffee!"
    },
    {
        "user_review_posted": 115,
        "user_total_helpful_votes": 144,
        "expertise": 0.005968846096647,
        "user_cities_visited": 89,
        "review_days": 0.525739320920043,
        "helpful_class": 0,
        "review_text": "We arrived into this excellent accommodation directly from Chicago O'Hare Airport. The transfer from the Airport was so convenient. We used the Metro and the Blue line with a short connection at Lake to the Red line at Grand brought us out just opposite Homewood Suites.We were warmly welcomed by the lobby staff and check in process was friendly and very efficient. That warmth and friendly atmosphere pervaded our 7 night stay.Our suite was REALLY comfortable and very spacious. The suite was equipped with excellent kitchen facilities. We could have self catered had we wished to do so but other than coffee or tea making,we didn't. The suite had a roomy bathroom. The washhand basin is separate from the bath/shower and toilet. We found this arrangement very suitable. The bed was huge and very comfortable.Breakfast in the morning was very good indeed with everything you would ever need. Lots of fruit,fruit juice,cereal,toast, scrambled egg etc etc. We were very surprised to discover that a complementary small plates evening meal was also available from Monday to Thursday evening. Beer,wine and soft drinks were als complementary at this time. A lovely surprise which we enjoyed. Only one slight criticism - the lifts can be extremely slow at busy times.This hotel is superbly well situated for exploring The Loop and further afield in Chicago.There is so much to do in summer. Lots of activity around the Lake Michigan water front,wonderful restaurants,river tours on the Chicago River and on Lake Michigan.It is a great idea to buy a ticket for the hop on hop off bus. This is an excellent way to discover the city. One of the evening highlights for my wife and I was the free concerts in Millenium Park every evening. A memorable way to spend an evening in balmy temperatures.So many of the activities in the City are within walking distance from Homewood suites.The metro or tourist bus will easily take you to other attractions. For example Wriggley Field,home of Chicago Cubs, the zoo,science Museum etc.We loved this city and our experience in the Home Wood Suites added so much to our weeks time there. The top floor gym and swimming pool really helped to get exercise and to escape the afternoon heat. We thoroughly recommend this hotel and will stay next time we visit Chicago."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.704271631982475,
        "helpful_class": 0,
        "review_text": "My room at CQ was clean and nice and I REALLY appreciated Sarbi letting me check in very early and she waived all the fees for early check in!   I recommend this hotel!It is in a great location in San Francisco (financial district)."
    },
    {
        "user_review_posted": 124,
        "user_total_helpful_votes": 121,
        "expertise": 0.004627108448744001,
        "user_cities_visited": 68,
        "review_days": 0.35542168674698704,
        "helpful_class": 1,
        "review_text": "We had a room with 2 beds, plus an additional room with the kitchen/lounge area. The extra space was great. The quality of the beds was top notch, but the furniture in the lounge part of the room was pretty uncomfortable--it's likely seen a lot of use. The AC unit in the lounge was pretty noisy, too, but we couldn't hear it too badly in the main sleeping area. If you have someone planning to sleep on the pull-out couch, you may want ear plugs. Our room was also right by the elevators, but there really wasn't any noise to speak of. The breakfast was nothing special, but it did the job for the 2 days we were there.The location of the hotel is really the main attraction. You can easily walk to most of the DC hot spots, or take a cheap Uber anywhere. We flew into Dulles for this trip, and we took the 5A bus, which runs from the airport into town. The bus drops off/picks up only a few blocks from the hotel. Just make sure you have $7 exact change. The bus ride took about 1 hour and only made about 4 stops on the way.I would stay here again if needed."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 25,
        "expertise": 0.0014260234616470001,
        "user_cities_visited": 41,
        "review_days": 0.444687842278203,
        "helpful_class": 1,
        "review_text": "This property is well located and convenient to the Metro with a Red Line stop in the basement.  The staff was very accessible and friendly - helpful in planning tourist activities as well.  The beds were VERY comfortable and always like the fluffy duvet covers.  The included breakfast buffet was well stocked but does repeat daily so not a lot of variety for longer stays."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.254107338444687,
        "helpful_class": 1,
        "review_text": "Our experience at the Platinum Hotel was incredible. From the moment we arrived until the moment we left, we were treated like elite guests. They gave us a complimentary room upgrade once we arrived and gave us a room overlooking the strip. The view was awesome and the size of the room was so significant that we often found ourselves forgetting to go sightseeing since we were so comfortable in the room. Since we were traveling with our 5 and 2 year old, I really liked the fact that there weren't any slot machines on site. I also loved that the pool was heated. While on vacation, we depended on room service for three different meals (dinner twice  and breakfast once). All the meals were delicious and reasonably priced and the staff that brought us the meals were extremely accommodating and even ran back to the kitchen when some items were accidentally overlooked, bringing with them complimentary items. Even though the hotel wasn't one the Strip, it was quite easy to walk over to the south end. When we wanted to visit the north end, valet made it easy to grab our rental and offered directions as to where to park. Overall, the Platinum Hotel made our Vegas experience memorable and worthwhile. We would definitely return in the future."
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 10,
        "expertise": 0.000726713769894,
        "user_cities_visited": 76,
        "review_days": 0.5405257393209201,
        "helpful_class": 1,
        "review_text": "Decent hotel, friendly staff.  It is clean and has new elevator system that is cool.  The on-site restaurant is just okay-would not visit it again.  The hostess checked on us a couple of times via text, which was nice.  The parking fee was astronomical."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.6779846659364731,
        "helpful_class": 0,
        "review_text": "Great welcome at 5am when my partner and I arrived from the airport. Room was clean and modern with nice bathroom and small balcony. Breakfast was fantastic. Service was really good. Decent area with a craft beer bar just down the road. I would recommend a few nights here."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 10,
        "expertise": 0.001238245859232,
        "user_cities_visited": 86,
        "review_days": 0.176889375684556,
        "helpful_class": 1,
        "review_text": "We stayed in the hotel for 3 nights. Everything was alright, unfortunately the bathroom was very damp which made the room smell like it aswell. With the AC on the smell was not too bad, but at night that was too noisy for us. This is unfortunate because the room further was good. Nice to have a balcony to sit on at night before going to sleep. A plus is the private parking aswell!"
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 16,
        "expertise": 0.00377358490566,
        "user_cities_visited": 16,
        "review_days": 0.326396495071193,
        "helpful_class": 0,
        "review_text": "The Holiday Inn Desert Club Resort is a 15 minute walk to Flamingo Casino and Harrah's Casino.  Large hotel rooms; 2 bedrooms, 2 bathrooms, living room/dining area, full kitchen, laundry room and balcony.  The rooms are nicely decorated with modern decoration.  There are several pools and full gyms.  There is a small restaurant   that serves breakfast (about $10 a person), lunch and dinner.  They also serve beer.  The disadvantage is the long walk to the strip.  It can be tiring with the sun beaming down on your head. They charge for the USA Today newspaper."
    },
    {
        "user_review_posted": 420,
        "user_total_helpful_votes": 171,
        "expertise": 0.0018663009725570002,
        "user_cities_visited": 223,
        "review_days": 0.749178532311062,
        "helpful_class": 0,
        "review_text": "The major strength is that the hotel  is the nearest to the O'Hare terminals.  We were arriving late at night from Hong Kong and had missed our US connections. United put us up in the Hilton and it was a delight to be able to be so close to the terminals without having to take a shuttle bus. There is a Starbucks on the arrival level of Terminal  1 which you can access underground rather than have to go outside. The rooms are somewhat dated but perfectly fine for a brief overnight. There used to be stocked servibars in the rooms but now it is just an empty refrigerator. There is a sundries store in the lobby as well as a quick market/coffee bar and 2 restaurants. The one open for breakfast has a decent breakfast buffet plus you can order omelets. Do not confuse this hotel with the Hilton Rosemont which is accessible by shuttle bus."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 14,
        "expertise": 0.006686527639854001,
        "user_cities_visited": 71,
        "review_days": 0.7973713033953991,
        "helpful_class": 0,
        "review_text": "We just returned to the UK after a 9 night stay at the Kahala in Honolulu and it was 100% the perfect choice.Our trip was months in the planning and before we booked the Kahala we spent hours reading reviews hotels on Oahu, mainly in Waikiki. From the reviews it looked like the Waikiki hotels were really busy with queues for check-in and breakfast - as we prefer it a bit more relaxed and the Kahala being 20 minutes outside of Waikiki it seemed like the best choice.We got a great deal on a Dolphin Lanai room with the Kahala\u2019s \u201c4th Night Free and Breakfast Included\u201d package. Staying 9 nights meant we only paid for 7 nights and with breakfast for two being worth $98 a day that\u2019s a really substantial saving.The hotel and resort are hard to fault - the staff are great, the grounds superb and there are multiple dining options from the poolside bar/restaurant at one end to Hoku\u2019s fine dining restaurant at the other.It\u2019s not cheap but when you discover just how expensive Hawaii itself is you come to realise that for the standard of the hotel it\u2019s terrific value for money"
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 73,
        "expertise": 0.005259479936739001,
        "user_cities_visited": 464,
        "review_days": 0.6582694414019711,
        "helpful_class": 1,
        "review_text": "The Embassy Suites at Chevy Chase Pavilion is the perfect place to stay while visiting Washington, DC. The price, size of rooms and proximity to the metro and restaurants make it great for families and those of us that hate the hassle of trying to stay in the city. We enjoyed Willie\u2019s, the restaurant/bar adjacent to the hotel, where breakfast is served each morning. Our server there, Richard, was very helpful as was the reception staff at the hotel."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 6,
        "expertise": 0.001213726139247,
        "user_cities_visited": 16,
        "review_days": 0.056955093099671006,
        "helpful_class": 1,
        "review_text": "This is a delightful contemporary hotel situated 2 mins from Chicago's Magnificent Mile. The room we had with park view & balcony was perfect for a 4 night stay with our family of 4. The 2 huge beds were firm & comfortable & the huge shower was spacious & had never ending hot water!All the staff were charming but Bob the Concierge was brilliant, knowledge & very helpful! We used taxis from the hotel a few times due to the heavy rain & these were 'whistled' for in an instant!We used the indoor pool which was clean & quiet & had lots of towels to wrap up little people!We ate in a variety of restaurants for both breakfast  & dinner but didn't eat in the hotel simply because we wanted to enjoy the vast array of choices that Chicago has on offer.This is an excellent hotel for a family trip!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 5,
        "expertise": 0.002317113538563,
        "user_cities_visited": 4,
        "review_days": 0.9863088718510401,
        "helpful_class": 0,
        "review_text": "Very dirty and outdated. Was charged $350/night during Dream Force and I would hesitate to stay here at even 1/3 that price. Floors were so dirty (see photos) that I left and went to another location. The property and Booking.com would not refund money so I am out the $800 they charged (room + \"service fees\"). This place is a sham preying on tourists and travelers who are wooed by proximity to Fisherman's Wharf. I'm perplexed by reviews that get this to even 3.5 stars on most websites."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 13,
        "expertise": 0.001507962779065,
        "user_cities_visited": 14,
        "review_days": 0.41237677984665905,
        "helpful_class": 0,
        "review_text": "We stayed here for a few nights and had a pleasant experience overall. This is centrally located relative to the temples and Khaosan Road. It was about an hour away from both Suvarnabhumi Airport (BKK) and Don Mueang International Airport. We were able to easily walk to the temples from here. The rooms were comfortable, rooftop pool was great, and the complimentary breakfast was a plus! Overall, a great price for a comfortable stay."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 38,
        "expertise": 0.001962541857434,
        "user_cities_visited": 121,
        "review_days": 0.013691128148959002,
        "helpful_class": 1,
        "review_text": "We stayed at the Hilton Bentley Miami/South beach for a long, 4 day weekend.  It was just \"OK\".The location is pretty good, it's a short walk's distance from the restaurant action on Ocean Drive.  It's not in the middle of all the action so that was also a plus as it wasn't as noisy.  Good location.The bed was VERY comfortable.  VERY.  Our room appeared to be newly renovated and quite attractive, although not in any way \"luxurious\".It was very spacious and had marble floors (no carpet) throughout.The closet was a bit small.There are 2 buildings that comprise this hotel and 2 separate entrances to each building.  One building houses the lobby and  restaurant/bar, the other building feels like a step child when you enter it's entry door... very sparse and a bit lonely!  But, that wasn't an issue at all, just an observation.In order to get from one building to the next, you need to use the walkway between the  two on the 4th floor.  That is a bit annoying, but again not an issue.The ISSUE that we had with this hotel was the BATHROOM.  The bathroom was very new, all marble from floor to ceiling...nice.But...  there was absolutely ZERO counter/shelf/cupboard space to put ANY bathroom necessities.  There was not even a space to put the hairdryer, which kept falling on the floor because there was no space on the sink to put it.  We found this bathroom very unaccommodating and, frankly, a real pain in the b _ _ _ !  It did have a BIDET, which we would have gladly exchanged for some counter space in the bathroom!There was no bathtub, but a lovely marble shower.... but.... There were NO SAFETY RAILS in the shower and it got slippery and I nearly fell, with  nothing to grab onto.  That was really unacceptable and very dangerous!There was a kitchen in the room... really unnecessary....  rather they should have put the space into an accommodating bathroom!The pool was on the ground level... nice but nothing special...The staff was very nice and very friendly...And that's IT."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 32,
        "expertise": 0.005438123610914,
        "user_cities_visited": 28,
        "review_days": 0.539978094194961,
        "helpful_class": 0,
        "review_text": "We stayed at the The Laylow from sept 7-11 and we had a great time! The hotel is in the middle of everything and love its location because it's right next to shopping and restaurants .Love the mid century meets Hawaii designsAll the little are amazing!We had the suite (disable room) since I needed a hand held shower (Regular rooms only have head shower) when I'm giving my toddler a shower. The room is spacious and I love the day bed!!The breakfast was great but kindha pricey but is expected since we are in Waikiki.Overall, I'll come back again and love the hotel!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.48247535596933105,
        "helpful_class": 1,
        "review_text": "Run! Is all i'm going to say. The room was spacious, nice view from the window but the A.C barely worked considering how hot miami is. The toiletries are low end. The room feels beaten down and lacks the comfort and luxury feeling you get out of hotels."
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 109,
        "expertise": 0.003752322549936,
        "user_cities_visited": 101,
        "review_days": 0.46549835706462206,
        "helpful_class": 1,
        "review_text": "We stayed here for three nights on our road trip from Yosemite National Park and arrived in the evening about 19:00.Easy check in at the reception, adjacent to the garage, and the gentleman on reception was very helpful with advice regarding travel and dining options in the area.We parked our car in the free underground car park, and left it there for our three days, as we preferred to use the excellent San Francisco integrated public transport system.Our room was quite large, very clean, comfortable and quiet as it was on the top floor (Room 312) overlooking the quieter Buchanan Street.We found the hotel to be a perfect location, as it was nearby numerous restaurants, and had easy access to the transport system using the No 30 Bus, two short blocks away in Chestnut Street, that connected with the Cable Cars and Trams at Fisherman\u2019s Wharf.We ate evening meals at Mel\u2019s Diner, Amici\u2019s East Coast Pizzeria and ate breakfast at Home Plate Restaurant all of which were a short walk from the hotel.We would highly recommend the Coventry Motor Inn and would happily stay there again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.207557502738225,
        "helpful_class": 0,
        "review_text": "We stayed one night at the Edgewater and I honestly wish we could have stayed longer. We had a great one-bedroom suite with ocean views. All of the staff were friendly and the hotel itself was well maintained. I didn't even miss the amenities of other larger hotels, like a pool/spa or bar. The hotel offers a happy hour every evening with free drinks and snacks. The property is also in a great location and it was easy to walk along Ocean for dining and Collins for shopping. They even provided us a bottle of wine for my birthday. I would definitely stay at the Edgewater again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.36856516976998904,
        "helpful_class": 0,
        "review_text": "This is a great place to stay if you are going to visit San Francisco.  It is really close to the Bart line so if you get off at Montgomery station you are about a block away.  It is close to all the touristy locations but isn't so close that you have all the noise and crowds.  The rooms are modern and bathrooms are updated as well.  Nice glass showers and a vent so they don't get foggy from a shower.  Charity at the front desk was awesome and had me checked in in under a minute.  Very professional and welcoming looks like I found my new go to hotel in San Fran"
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 10,
        "expertise": 0.001276776847779,
        "user_cities_visited": 213,
        "review_days": 0.40361445783132505,
        "helpful_class": 1,
        "review_text": "Staff very friendly.  Small but very nice pool and pool area.  We were upgraded to a one bedroom suite on the 29th floor with a mountain view.  The room was GREAT as was the view.  Housekeeping was good.  Room had good coffee and water each day.  The exec lounge was nice and we enjoyed the breakfast and evening hors'doerves.  Great stay."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 3,
        "review_days": 0.11117196056955,
        "helpful_class": 1,
        "review_text": "This Swann House is a gem in the city! At Check in I was given a tour of this lovely bed and breakfast. There was a wine, hummus and chips complementary to take the edge of hunger off as I arrived. After a quick change I took a dip in the beautiful private pool located in the rear of the property. It was serene.There is nothing quite as nice as a cool dip on a hot Summer day in Washington DC. This property's decor was splendid as were the amenities. This is a very nice place to spend a long or short stay.The following day started with a trip down to the dining room where I met travelers from all over the world. Let me just say the continental breakfast was more than the run of the mill.There are a number of different rooms to choose from all decorated very nicely and both of the front porches are delightful to just sit back and take in the city from.To top it off Isabel the manager joined us for our chat at breakfast while we all discussed the cities wonders.All I can say is I will be back.John"
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 25,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 55,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "Our first time in San Francisco. This hotel was in a great location...easy to walk everywhere. This hotel has a must see view from the The View Lounge located on the 39th floor!! We stopped by for a great drink and a breathtaking view of the city as the sun was setting."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 16,
        "expertise": 0.0017842581603570002,
        "user_cities_visited": 51,
        "review_days": 0.7623220153340631,
        "helpful_class": 0,
        "review_text": "I was staying somewhere else but a friend wanted to meet at the buffet at the Palms.  I am so glad she suggested it.  The place is very nice and lots of seats.  As for the food, the selection was outstanding.  The fried calamari was spicy and great.  I'm surprised I didn't eat more."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.828039430449069,
        "helpful_class": 0,
        "review_text": "I work in the industry and would never treat people the way myself and my family was treated. Not an ounce of politeness. To the woman at the security desk demanding my whole group has to show ID\u2019s just to get our car from valet, to the employee who knocked on our door only to wave his hand in my face when I couldn\u2019t understand him, to the rude woman at the front desk unwilling to extend any courtesy. No reciprocation to our friendly demeanor. Appalled at how this business is ran. Avoid at all costs."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 20,
        "expertise": 0.0019125381588140002,
        "user_cities_visited": 23,
        "review_days": 0.9841182913472071,
        "helpful_class": 0,
        "review_text": "I have read bad reviews for the Modern due to timeshare issues but the staff were very friendly and professional and we weren\u2019t subjected to the timeshare sales pitch.  It was interesting to watch the sales staff talk to prospective buyers seated near us while we had breakfast.  Our room on the 6th floor was very nice and big, we had an issue with the fridge\u2019s thermostat (freezing our drinks) but it was fixed in a timely manner.  The motel is about a 20 min walk to Ala Moana Shopping Centre and there are plenty of buses you can catch to go to other parts of the island."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.725082146768893,
        "helpful_class": 1,
        "review_text": "I had a wonderful time in New York and the Freehand Hotel completed the experience. I chose to book this hotel because of its location, it has a more \u201cneighborhood\u201d vibe compared to Times Square. Yet at the same time, there were many awesome places around and it\u2019s close to the subway for easy travels around Manhattan and Brooklyn! I really enjoyed the look of the hotel and the many murals and art around. Our room was a good size for a New York hotel room, plus the unique layout of the room with a bunk and queen bed to maximize space. The hotel staff were extremely nice and welcoming. I will definitely recommend this hotel to others! Thank you Freehand!"
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 18,
        "expertise": 0.003126264298061,
        "user_cities_visited": 33,
        "review_days": 0.715224534501642,
        "helpful_class": 2,
        "review_text": "A very nice spot on the quiet end of Waikiki beach.with a nice restaurant. We had, and would recommend an ocean front room, worth every penny. The hotel is very clean and well kept, although it is showing some age. If I get the chance to get back to Oahu, I would stay again. Just a warning, the excursion desk will try to sell you something, they are not the concierge."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 32,
        "expertise": 0.004744565817058,
        "user_cities_visited": 28,
        "review_days": 0.23001095290251902,
        "helpful_class": 1,
        "review_text": "Stayed here for ten nights on my first ever trip to Chicago. The location right on Michigan Avenue is nothing but fantastic! The shopping is out of this world, Louis Vuitton, Chanel & Burberry just a two minute walk from the hotel. The John Hancock building is right next door as Is the Cheesecake Factory! The hotel itself is simply stunning! I had a small room which was perfect for my needs. The hotel staff were very friendly and nothing was too much trouble for them. If I ever came back to Chicago I would definitely rebook this hotel again. Thank you Knickerbocker & thank you Chicago for looking after this single British traveller."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 37,
        "expertise": 0.002419681944696,
        "user_cities_visited": 17,
        "review_days": 0.10186199342825801,
        "helpful_class": 1,
        "review_text": "Westin bought a gem and kudos to them for maintaining it so well. I've been going there since 1991 and the property hasn't changed much except to get even better - love the Beach Club lounge!  I stayed in an ocean front room in the historic wing and loved it. A tiny jewel, perfect for a single guest or honeymooners. LOLI am taking a star off for two poor food experiences and a very bad spa experience.  I had expected the food quality to match the environs and it just didn't.  Cold room service food that would have still been mediocre hot and \"high tea\" on the veranda where, as a single guest, I was given attitude fron the minute I waked in. After that I started eating off property and enjoyed my stay far more!Oh, the spa....it is lovely, clean and overlooks the ocean.  Tiny locker room, but at least they do have one.  I needed a mani/pedi which found me in an out of the way, tiny, stuffy \"salon\" with two of everything.  The pedi chair was a reclining, vibrating chair with no tub for soaking.  Everything was abbreviated because of that.  No massage, just a half hearted swiping to rub it in. To top it off the pedicure was messy and already starting to chip four days later.  The manicure was worse. I asked to have my gels removed and new gels put on. The manicurist was just poorly skilled or brand new or on something. Four days later my gels are peeling off.  Never, ever had that happen before!AND this mani/pedi cost $199.00. The most expensive crap job I've ever had!  Avoid the salon at all costs!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 8,
        "review_days": 0.802847754654983,
        "helpful_class": 1,
        "review_text": "My family and I stayed here the first week of January. LV was unseasonably cold (40sF), and that cold seeped into our 2-bedroom suite despite cranking the heat to 70F. Still, a very attractive and clean suite, with granite in the kitchen, one K bed, one Q bed, and a pullout couch in the living room (in front of an electric fireplace). Note that you'll be walking all your stuff up stairs if you are on the 2nd or 3rd floor. You'll definitely want a 1st-floor place if you have mobility issues of any kind.The beds were extremely firm -- like sleeping on a concrete slab. Some really love a superfirm mattress. Unfortunately, I am not one of those.  I did not sleep at all the first night, and copious amounts of Motrin would be in order for the rest of my stay. Luckily for me, the second night, the men outside the main entrance were talking and laughing so loudly (after midnight) that my daughter and I could not sleep because of the noise. I tried to call the main number at the front desk to politely ask them to pipe down, but surprise! No one answered the phone. Thus, if you have any emergencies after the staff goes, know that you're on your own. Following nights, my daughter found a white noise app on her phone and cranked it.Wifi was okay, and the kitchen had all things necessary for my morning cereal and milk (i.e. bowls, spoons.) They give you one single tea bag, so if you're a tea drinker, you might want to BYO. Note that in the master suite, the bathroom is not separate from the bedroom, so you won't be able to take a shower if the other person you're sharing with is sleeping without waking him/her up...unless you use the much smaller shower in the other bathroom. (Weirdly, the towel rack for that master bath is located in a small room with a door that houses the toilet. Not the best architectural planning, but not a deal breaker.)If you are unfamiliar with the time share drill, then realize that when you check in--here or any other time share place--the staff will do what they can to rope you in to what they say will be a 45-minute sales pitch. At another HI Vacations Club, we did that and it turned into 3 miserable hours we would never get back, so we say no thanks to those things. Of course, the minute you say that, you are pretty much dead to the staff, as we were here. Not a big deal--it isn't like they provide services to you--but still a bit off-putting, as the woman's face literally went from super-friendly to I-see-nobody-before-me after we said no thanks. But that's how it is at all of these time share places, not just here. But seriously: you are on vacation. Your time is still way more valuable than $100."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.563526834611171,
        "helpful_class": 0,
        "review_text": "Very nice and clean hotel, the food is delicious and the staff is excellent, the price is great to the suits, I advice this hotel for family and friends, and I'm looking forward to come and stay again."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.25520262869660404,
        "helpful_class": 0,
        "review_text": "If you like a comfortable beds, clean spacious / quiet, rooms with a beautiful balcony over looking the beach this is your place to stay.  Did I mention everybody was most friendliest person you ever met. Give Waikiki Beach Marriott a try.Lots of shops near by as well .We already are planning our trip back next spring."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.52026286966046,
        "helpful_class": 0,
        "review_text": "I enjoy staying at this hotel for its value, location and valet parking.The checking in and checking out process is easy and swift.The beach is only  just across the street and Diamond Head is only minutes away."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.401423877327491,
        "helpful_class": 0,
        "review_text": "Outdated rooms, bad service in front desk & breakfast crew. They're rude and will ignore you. The front desk gave me attitude the minute I walked in. Didn't acknowledge us until I said hi! The ladies in the kitchen I simply asked if there was anymore orange juice and she just looked at me and walked the other way."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 1,
        "expertise": 0.00037515171576700003,
        "user_cities_visited": 5,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "Polo Towers is very conveniently located on the strip. Another plus is no casino in the hotel which provides a nice quiet break from all the excitement on the strip. The rooms are very nice and well equipped. The rooftop pool and hot tub are a favorite place to go between daytime activities and nighttime festivities. The small store in the hotel has just about everything you need and is not outrageously priced. The staff are very friendly and accommodating. This is our favorite place to stay in Las Vegas!"
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 40,
        "expertise": 0.003126264298061,
        "user_cities_visited": 97,
        "review_days": 0.328039430449069,
        "helpful_class": 0,
        "review_text": "One of the best experiences I have had in a boutique hotel. Not only are the rooms huge for San Francisco standards, the entire hotel is so charming. The hotel is very victorian/mod -esque with so many extra touches. First of all, they have different types of cookies and coffee/tea every day, they were so tasty, I am sure I can attribute my weight gain to it. Secondly, their breakfast was superb, selection was limited but everything they put out was excellent. And last but not least, every night they put out a happy hour \"wine and cheese\", but it is much more than that. They have tarts, fruits, and desserts, etc. And all this, at no additional charge.Also, the service was excellent, and the hotel is walking distance to city centre."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.35542168674698704,
        "helpful_class": 0,
        "review_text": "we spent over \u00a31000 to stay here for the marathon weekend, no breakfast, room cleaning service was poor because they would turn up 9am when you wanted to sleep in & didn't come back until 6pm when we arrived back to the room so only had our room cleaned 2/5 nights we were here, wifi was shocking so couldn't even message our families when the marathon was over & also the bathroom door wouldn't close properly and the safe wouldn't not work so we had to carry our valuables with us. utterly disappointed, not worth the money spent."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 4,
        "review_days": 0.10514786418400801,
        "helpful_class": 0,
        "review_text": "Excellent place to stay, so friendly & welcoming. Room lovely comfortable. Cant wait to come back \u2661. Staff helpful when organising onwards travel. You get welcome pack which has chinatown food walk info. The location is great not far to river taxi & metro rail."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.92552026286966,
        "helpful_class": 0,
        "review_text": "The location was great, the staff is very friendly and responsive, and it's in a safe neighborhood. There is a pedestrian bridge with waterfront walking path very close to the hotel. Our suite was quiet. However, be aware that this suite property is very busy serving folks getting on cruise ships. So, the free breakfast wait time and seating can be challenging. Also, while bay views are great, street noise can be heard."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 14,
        "expertise": 0.002844820555627,
        "user_cities_visited": 16,
        "review_days": 0.796823658269441,
        "helpful_class": 1,
        "review_text": "The cosmopolitan has many good points such as location, pool & gym facilities and looks good (even though quite pretentious).However, our stay has been let down by very uncomfortable beds, no tub in the bathroom (to recover from the horrendously uncomfortable beds) and staff that just don't want to be working there and of very little help.Told when we checked in we could change rooms the next day (to get a tub), but then told \"we're not allowing room changes today\" the next day, by yet another unhelpful member of staff.Will not stay again, it's really affected our trip to Vegas, especially as my sciatica has flared up due to the very soft bed that sinks in the middle.If you're looking for a great place to stay in Vegas go with Caesar's, 100 x better!"
    },
    {
        "user_review_posted": 78,
        "user_total_helpful_votes": 32,
        "expertise": 0.0018814169757560002,
        "user_cities_visited": 34,
        "review_days": 0.872946330777656,
        "helpful_class": 0,
        "review_text": "We were really looking forward to our 3 night stay here after being a cruise ship for 20 days, but were really disappointed.  Don't get wrong the Hotel building is absolutely beautiful and is in a perfect location.  But our room was terrible.  We were on the fourth floor close to the front of the Hotel facing the road.  We could hear every sound in the street all night and very early in the morning, so not much sleep. I really think they should not rent these rooms until they put in soundproof windows, the windows are so old and thin, didn't matter if they were open or shut made no difference. The bed was comfy but the worst pillows we asked if we would change them to firmer ones, but they told us they didn't have any. No shower cap in the bathroom which I found to be so scabby. The Drinks at their Beach Bar were very expensive.  The pool isn't that big for such a big hotel with so many rooms and hardly any lounges to lay on. We ended up hiring 2 lounges with umbrella for two days at $60US each day (about $85 AUD) so quite expensive. Would definitely not stay here ever again."
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 31,
        "expertise": 0.0014253963750340002,
        "user_cities_visited": 34,
        "review_days": 0.39375684556407403,
        "helpful_class": 2,
        "review_text": "Booked this hotel based on the great reviews read here...stayed overnight and might not be coming back.Checking in is a breeze. The room is nicely kept but think the second floor is under renovation. we heard banging from the upper floor the whole night. The room walls is too thin that we here the other room as well.Felt little itchy but didn't bothered as we are all tired.After a goodnight sleep, my boy got a boo boo on his ear! He might got it from the pillows.Checking out is ok. Anyway, they never asked how was out stay and so...Will not recommend this hotel."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 17,
        "expertise": 0.0007966214520330001,
        "user_cities_visited": 92,
        "review_days": 0.305038335158817,
        "helpful_class": 1,
        "review_text": "12th floor balcony room with outstanding views. good location if you don't want to be in the middle of the madness but still fairly accessible to most things. absolutely brilliant iron chef restaurant (morimoto). try the crispy shrimp and lobster melt sandwich. great reception on arrival and front of house staff are well trained. the study is a fine option to kick back in the evening and the 2 ladies on vocals and guitar took requests and bantered happily with the sparse crowd. the 4th of july fireworks was a treat from just across the road from the hotel and beat fighting the crowds or traffic for a vantage point. a marina view room just for this event is good but preferred an ocean view room with balcony overall. commendable housekeeping staff (Janine) who was welcoming, warm and very accommodating."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 11,
        "expertise": 0.01324064879179,
        "user_cities_visited": 5,
        "review_days": 0.19496166484118202,
        "helpful_class": 0,
        "review_text": "I hated my stay at this hotel, am checking out early with no refund, just to leave it.They gave me a room which is smily, and there only solution was air freshener.The bathroom seat is very small that you will struggle:((.They charged my credit card without my permission for the valet parking, which is more expensive than the room rate 58$ + 25% tax/ day and it's sucks also. And when you ask them why they say sorry sir its automated.lameHouse keeping also sucks, when you call for  2 bottles of water, they bring 1 only, while they make you pay 25$ daily services, which includes this water.You need to call for bath rope, there is no slippers.The AC also sucks.King bed mattress gave me a back pain cause of the ramps on it.Even the view, i cant take a clear picture cause of the dirt on the windows.I really regret my 4 days booking at this hotel to be.If I knew its SPG hotel, I would prefer sleep on the street before I book with them."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.49780941949616603,
        "helpful_class": 1,
        "review_text": "NEVER NEVER EVER STAY HERE!!!!I stayed here mid June 2017.  Not only is the checking in experience horrible the staff is less than accommodating.  You walk into the hotel and have to go to the 11th floor to check in.  You then have to go across the hotel, outside through the courtyard, down some stairs, up some stairs, in another building, up more stairs, and finally into a non-airconditioned elevator to your room.  No bellboy volunteering to help you with your bags. The hotel itself is located in the ghetto.  You have to travel a min of 20 mins to get anywhere where you feel safe or comfortable.  To turn on the air conditioning you have to place your key in a slot to keep it on.  Fine...I get it.  But when I put on the Do Not Disturb sign, please do not come in my room and take the key out so the air conditioning turns off.  Rude.  When I complained they told me to calm down.  Plus our safe did not work.  They would not change our room or did they have a hotel safe.This is just a small sample of my complaints.  We literally gave up two nights here to stay in a different hotel across the city.Take your money elsewhere."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 44,
        "expertise": 0.002494731997965,
        "user_cities_visited": 79,
        "review_days": 0.6971522453450161,
        "helpful_class": 1,
        "review_text": "On on a quick summer trip to Chicago we were treated to the luxury of the Waldorf Astoria. The service was outstanding! From the valets in the courtyard to the housekeepers and the houseman, all employees we encountered served with the words \"My Pleasure!\" I am not sure of the tipping policy but many refused the tips offered. The classic marble silver and gray decor was soothing and elegant. I especially enjoyed the feel of the wool carpet beneath my feet and I'm someone who usually does not walk barefoot on any carpets,  but this irresistable!We thoroughly enjoyed the small bar, frige and microwave in our suite to prep a small birthday celebration,  the reason for this trip. I don't think I've ever requested as much of the staff as I did at this hotel. I did so because they were so approachable and helpful. The front desk and coutyard staff helped us get rides when needed, retrieved items from our car; housekeeping helped me get repairs needed on a pair of boots, and brought us countless buckets of ice and coffee services. I wish I could name them all but please just thank everyone who served June 25 through the 27 to the 8th floor Suites!We  enjoyed the pastry and drinks served at the in-house restaurant La Petite Margeaux.  We did have outside dinner plans every night so no chance to try more than breakfast or lunch at the Waldorf.Other reviewers mentioned they did not like the lighting. I found  the options wonderful for setting up the small group celebration we had in our rooms. I did regret that they didn't have a necessities shop in the hotel but with Bloomingdales right next door and Walgreens across the street we were able to get everything we needed. I hope we can return soon."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 94,
        "expertise": 0.005455039654666,
        "user_cities_visited": 64,
        "review_days": 0.34665936473165304,
        "helpful_class": 0,
        "review_text": "I stayed in a suite here during a recent business trip.Check-in at the hotel was very pleasant. Great friendly and accommodating staff who explained all features of the hotel and area. I was given keys to the Med Suite and I was on my way.The suite was a good size with modern fixtures and fittings. It had a Jacuzzi tub which was nice and a shower with good water pressure. Bathroom was large as was the bedroom and living area. The room had two televisions and both were well sized and channels were wide raging. The bed was comfortable with multiple pillows and the walls were thick with limited outside noise. View was standard of Geary street and was far from unpleasant. Everything in the room had an upscale feel and I felt very satisfied with the space and room features.What's not to like?Unfortunately the little extras that make a hotel perfect were missing. I find it inexcusable for a large hotel like this to offer no room service facilities. Whilst the street was full of restaurants and eateries, after a long day at work it would be nice to have the choice to dine in room, especially in a hotel that is not a budget purchase.What makes this worse, is there are no tea or coffee making facilities in the room either. Astonishing really. Most upscale hotels offer espresso machines these days, at least in their better rooms. I was in a suite and I had no such facility.That's really not good enough and takes a real gloss off the otherwise very lovely hotel. Also, it doesn't hurt to provide a bottle of water in the room every day. Many hotels do it now. $9 for a bottle of water is criminal. I felt like calling 911 to report this as a crime against good service.If room service or in room coffee matter, book elsewhere. Otherwise the Marker is a sensible and nice proposition."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "My wife is an interior designer and loves all things mid century modern. I found Hotel G on TripAdvisor and could tell that she was going to enjoy the hotel and the design. Wow! Did they exceed both of our expectations. She was in love from the moment we walked in. I can see where some people thinks the hotel looks worn but I think it's part of the story and from what my wife says many times it costs more to strip away all those years than to cover it up with some new paint.Service was also on point! Reception nailed the arrival, brunch at Klyde was delicious (DUCK GRAVY WITH HASH BROWNS) and their new restaurant 398 was dynamite (BEEF TARTAR). Everyone we interacted with was great and very helpful.If you are looking for a hotel with some personality, unique style, consistent service and a great story then Hotel G is where you should stay when visiting San Francisco."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.08762322015334001,
        "helpful_class": 0,
        "review_text": "Clean and quiet nice beds and great showers.  Off the strip but still so close.  Love it here close to so much.  Nice restaurant and Starbucks.  Rooms stay cool and dark if you want.  They have a great happy hour at the pool what more can you ask for!"
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 16,
        "expertise": 0.001252441486591,
        "user_cities_visited": 31,
        "review_days": 0.038882803943044005,
        "helpful_class": 1,
        "review_text": "Royal suite was nice!   Loved the beds!   Loved the steam shower!  Pool area great!  Great view!   Not too far from strip!  Close to the airport too!  Needs slot  machines. We will stay there again in the future!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 21,
        "expertise": 0.0022606611599930004,
        "user_cities_visited": 14,
        "review_days": 0.715224534501642,
        "helpful_class": 0,
        "review_text": "Stayed here many times now when visiting Bangkok and we are never disappointed. The check in staff and the room staff are helpful and friendly. The restaurant and bar staff are also exceptional. The hotel continues to be well maintained. Don't even think about looking elsewhere. Close to family in Thonglor is also a plus."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8138006571741511,
        "helpful_class": 0,
        "review_text": "The room is fine, clean. Location good. None of that matters if you can\u2019t actually sleep in your room. I am here for business and specifically asked for a \u201cquiet\u201d room. Yeah, I get it. This is Vegas, and I had tempered my expectations accordingly.  They put me on the 18th floor. Seemed safe, right?  Not even close. The noise level is unbelievable.  The earplugs provided by the hotel and my white noise app couldn\u2019t even put a dent in it. Like rattling the furniture loud. It\u2019s 1:00 am and my alarm is set for 5:00. When I called the front desk to ask how long this would last and if there was a quieter room available, staff was surly, rude, and unapologetic. Said it\u2019s like that in every hotel on Fremont Street. It is not. I\u2019ve stayed at The D numerous times and have never experienced this decibel level\u2014or this level of rudeness. Needless to say, I won\u2019t be back to this hotel."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 4,
        "expertise": 0.0010319917440660001,
        "user_cities_visited": 11,
        "review_days": 0.676341730558598,
        "helpful_class": 0,
        "review_text": "The hotel is located about 1 block to Waikiki Beach and also about to same distance to all shopping and dining area in Waikiki. The staff is very friendly and willing to assist you when you need them. There is a Starbucks about 50 feet to Hotel and overall this hotel is clean and if it fits your budget - recommended."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 3,
        "review_days": 0.308871851040525,
        "helpful_class": 0,
        "review_text": "We loved the location of this hotel -- a little off the beaten \"tourist\" path of Waikiki yet close enough to walk into Waikiki for restaurants and night life.  The beach is just big enough, with great sandy swimming area and coral for snorkeling not far out.  We watched lots of swimmers make their way out to a buoy (way too far for me!) and loved watching the surfers too.  There's a reason this is beach favored by the locals! The hotel is lovely, with an open air lobby area, and two decent restaurants.  Our room was the corner room with two walls of windows facing the Waikiki skyline and the ocean. It was a lovely sight to wake up to each morning! Our wrap-around balcony was great for relaxing. The room's view and amenities were accurately represented by the hotel's website. I will definitely stay here again.  It was a \"right sized\" hotel for us. The little corner store in the complex had all the necessities we needed for our stay (water, snacks, beach things, wine/beer and more) and the hotel gives you a 10% coupon to use there."
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 55,
        "expertise": 0.003031070091061,
        "user_cities_visited": 34,
        "review_days": 0.6046002190580501,
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        "review_text": "I felt very much \"at home\" the four days and three nights I enjoyed at this Homewood by Hilton in our nation's Capital.It is obvious the management is excellent, as the hotel personnel get along well together-- they are a \"team\" to make the guests here welcomed and comfortable, in a pleasant, unobtrusive way.The lobby, public dining and living areas were inviting and not overwhelming. Very human-scaled--a nice change from the intentional grandeur of D.C.I wanted a hotel close enough to the National Gallery of Art that I could walk. There are hotels closer than this one, but they were not as appealing to me.  I am very happy for my choice of this Homewood by Hilton, and would choose to stay here again.  I walked to the Mall every day, and usually walked back to the hotel. (I am 74.)As I walked, I was very aware of the availability of taxis--especially a block away from New York Avenue, as long as it was not the evening rush hour!I did take some taxis, and the Metro--which I found easy to negotiate, when I ventured to another part of the Capital.I looked at all the accompanying photos on TripAdvisor for this hotel, and they are quite representative of my experience.  My room faced the side street, and had 2 large windows--rather than an entire wall of windows. I liked my room so much I would choose it again.  It was so pleasant I had to make myself leave the room to \"see\" the city.I had telephoned the hotel from my departure airport requesting an early check-in.  When I arrived, the same gracious person greeted me, Ms Parker, the Front Office Manager. She was able to fulfill my request, which this hotel would do for any arriving guest if possible. Ms Parker is wise and experienced, a good person to go to with your questions.  During several off-duty times for her, she enriched my life with knowledgeable and thoughtful conversation.  Ms Parker has a quietness and calm about her, setting a very good tone for the Front Desk.In that no other guests needed Ms Parker at the time I checked in, she wanted to quickly show me the dining venue.Ms Parker's doing that made me feel very at home, when I subsequently went for the buffet that evening.  There is an ample and varied breakfast buffet every day, and filling, evening suppers Monday-Thursday. These meals provide a huge savings!  I enjoyed everything I ate there, and liked the variety and quantity.Of course, each suite has a fully equipped kitchen.  There is a 24-hour Safeway across the street, so one can easily fix dinners on the nights of no buffets.  There are excellent restaurants close by."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 11,
        "review_days": 0.25027382256297903,
        "helpful_class": 0,
        "review_text": "We spent spring break at this hotel.  We have three kids (8,10,13).  We chose this hotel because there is an indoor pool, its a great location and the price was low enough for us to get two rooms.1)  Family friendly:  The hotel is very family friendly but still felt like a hip downtown hotel.  The hotel also accepts dogs and we saw several in the lobby.  The pool was full of kids and so was the lobby but there are lots of young business types and middle aged couples as well.  Despite it being full for Easter weekend, and we were on the floor with the conference rooms and there was a conference during part of our stay, it was very quiet and we slept great.  There was a community feel with the free coffee in the lobby in the morning and the free lemonade/wine/flatbread happy hour in the afternoon.2)  Location:  The redline train stop is on the corner and we took it to the Field Museum.  We also walked to several really great restaurants and it was about 2 blocks to Michigan Ave shopping and the Italian Market Eataly (don't miss it).  Across the street is a Jewel Osco in case you need something and there were tons of coffee shops and a great doughnut place a block away.3)  Price:  I thought this place was a real bargain.  We were able to get two rooms.  Staff was very helpful in making sure they were next to each other.Overall:  in the end, what set this place apart was the service.  It felt like the staff really loved their jobs.  There wasn't a single employee there who didn't make us feel special.  We ended up staying 2 extra days because we had so much fun."
    },
    {
        "user_review_posted": 172,
        "user_total_helpful_votes": 87,
        "expertise": 0.0023453397278480003,
        "user_cities_visited": 213,
        "review_days": 0.43483023001095206,
        "helpful_class": 1,
        "review_text": "I have to explain my 4 rating. I would give the property itself a 5, except for the airplane noise.My experience was flawless and enjoyable. Check in with the young man at the front desk was quick and efficient. I was very tired after a long drive, and had complained about a headache, and the clerk gave me a bottle of water and a  packet of pain reliever -very thoughtful & appreciated.The room was large, clean and a decent layout. There was a nice set up of a \"Pullman\" type kitchenette with electric burners, refrig. & micro.There was also a separate vanity area outside of the toilet and shower, complete with a women's make-up vanity bench.The bed is platform like, with good support, and seemingly new pillows. TV was nice and provided plenty of options of channels.The hotels location away from \" the strip\", but yet right there was nice, and for those w/o a gambling experience needed it's a fine choice. Good value for dollar and overall well kept.The only situation being the proximity to the airport, makes for a sometimes noisy experience, however, having stayed there twice in one week, I realized it has to do with which runways they are using at the airport, as to the level of disturbance created."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 31,
        "expertise": 0.009296038839236001,
        "user_cities_visited": 72,
        "review_days": 0.0038335158817080005,
        "helpful_class": 1,
        "review_text": "Check into the Hyatt Regency  located  in DC on Friday  December 26th. Staff was friendly,  room was clean  and beautiful. The only negative  side to this stay is wifi is free in the lobby but in your a room a fee of 10 per night.  And the prices at the bar and restaurant are a bit pricey. But there are plenty of pubs and restaurants in the neighborhood. I do recommend  this hotel  highly !"
    },
    {
        "user_review_posted": 46,
        "user_total_helpful_votes": 36,
        "expertise": 0.0036891517829300002,
        "user_cities_visited": 17,
        "review_days": 0.557502738225629,
        "helpful_class": 0,
        "review_text": "We stayed at three hotels in the area and found this one to be good value for the price. Location is excellent just 5 mins walk up the hill from Union Square, with heaps of restaurants, shops, a laundromat and the Powell St cable car adjacent.The rooms have what you need to be comfortable for a short stay and the price is good for what you get. If you are spending a bit longer in the area or simply want more luxury/space and are willing to spend a bit more, I'd highly recommend the Orchard Garden Hotel right across the road."
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 9,
        "expertise": 0.001255103166721,
        "user_cities_visited": 13,
        "review_days": 0.423329682365826,
        "helpful_class": 0,
        "review_text": "The staff st HVP go above and beyond. Adam and Kaylee at the front desk were beyond helpful, friendly, and customer service oriented. Mike and Gary at valet were very helpful arranging transportation - both r professional and friendly.   Overall, the overall welcoming, helpful and personably staff r the reason u choose the HVP over any other hotel in Seattle."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.467141292442497,
        "helpful_class": 0,
        "review_text": "During breakfast times, Richard was very attentive and helpful. He brought anything to the table we needed (silverware, coffee, etc.) and cleared our trays when we were done. He was very kind and we appreciated his service."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 2,
        "review_days": 0.8685651697699891,
        "helpful_class": 0,
        "review_text": "Our family of 4 stayed here for 5 nights.  The hotel is in a good location in Union Square.  The room was quite large and had Queen beds and space to spread out, important.  Nice size bathroom with a mirror and toiletry table outside, which helped us when our teens slept in.  Fridge is in the bedside table.  There were numerous nice touches not expected for a reasonably priced hotel;  spa bathrobes, extra toiletries (toothbrush, toothpaste, q tips)  shoe shine machine, strategically placed hooks, and large comfortable Queen size beds (had a hard time locating anything but doubles in SF).   There is a very nice pool in between the 2 buildings that comprise this hotel - a nice courtyard to experience the outside with tables and chairs too.  Layout takes a little getting used to as it appears to be made up of 2 buildings that flow into each other.  Easy walking to Chinatown and the trolley.  Perhaps what stuck with me the most was that all staff encountered were consistently nice and friendly and the front desk was plentifully staffed during theday - doorman, concierge, 2-3 people at the front desk.  I would stay here again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.43318729463307704,
        "helpful_class": 1,
        "review_text": "I was drawn to this hotel for its reasonable rates and ample parking, but the staff really won me over. In addition to a professional and friendly check-in experience, the staff were very helpful when I became suddenly ill at the end of my business trip.  By the time I realized I was too ill to travel and would need to stay another day in the hotel, room rates were much higher than when I initially booked (which I completely understood, based on a large event in town). While I was disappointed to have to pay an extra day at the higher rate, there wasn't anything to be done, or so I thought.  Without prompting, the front desk called me later that day to say they had negotiated a lower rate with their manager.  I was thrilled (or as thrilled as I could be with the stomach flu). I would definitely stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8696604600219051,
        "helpful_class": 0,
        "review_text": "At one of the best beach location in Dubai. Really close to the sea, but also having own pools. The suites are huge, clean and well equipped. Really worth for the money!I would recommend it to anybody!"
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 9,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 14,
        "review_days": 0.034501642935377004,
        "helpful_class": 0,
        "review_text": "My boyfriend and I stayed at the Tahiti Suites for 2 nights.  I would consider this hotel as average.  It was on west Tropicana and a few minutes off the strip.  The location was OK and more residential vs. touristy.  The A/C does not go below 70 degrees, we found the room to be stuffy.  I definitely wouldn't stay here during the summer.  Also, the bed was uncomfortable.Though, the price was affordable and the room was average, I probably wouldn't stay here again.We've stayed at the Tahiti Village located on Las Vegas Blvd and that is far superior than this hotel."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 6,
        "expertise": 0.004051008023202,
        "user_cities_visited": 207,
        "review_days": 0.45180722891566205,
        "helpful_class": 1,
        "review_text": "We stayed a t the Luana Waikiki for one week the last week of  March 2017. It was terrible. We booked a two bed condo with an ocean view. We got a room on the third floor with a view of the street and the smoking area in the alley next door. We could see the ocean if we stood in the corner of the balcony and looked thru some trees a sliver of blue. The air conditioning unit on the balcony was coated in thick old grease ( like from frying food). Consequently the room smelled like old French fries and Asian cooking. The smell was so strong on the balcony it got in your clothes if you sat by it when it was on!The room had a sofa bed in the living area and a bedroom with a kingsize bed. The sofa bed took up the entire living area when it was pulled out. It also had a metal bar thru the centre of the mattress. The kingsize bed was comfortable but the cleanliness of the room was a problem. There were Plum pits all over the floor by the headboard in the bedroom. There was only one working lamp and the overhead light was burned out.The maid service was poor. Two days they missed cleaning and just piled towels on the bed. The garbage wasn't emptied until the last day. The furnishing and decorations were probably new in 1970 but have not been updated since! The room was dark and not very appealing.Of three elevators only one was operational! All of the BBQ grills are poolside so if you planned on cooking and bring food to your room, you better plan to eat it COLD!The restaurant on the property is closed so don't plan to eat there for breakfast!The pool is small, two arm lengths of front crawl and you have crossed it in both length and width.There is a full size fridge, freezer, microwave, cooking utensils, rice cooker. They offer coffee in the lobby in the morning and you can borrow beach chairs towels. It is about 10 minutes from the beach. The rooms are very noisy. There are sirens day and night.We will NEVER stay here again!The front staff was not interested in helping with any of our concerns."
    },
    {
        "user_review_posted": 201,
        "user_total_helpful_votes": 58,
        "expertise": 0.0012905789929310001,
        "user_cities_visited": 75,
        "review_days": 0.703723986856516,
        "helpful_class": 1,
        "review_text": "This place is in a great location and has FREE PARKING!  There is a bus stop right in front which is very helpful for getting around, but many places are close enough to walk. Staff was friendly on every encounter. They offered suggestions for eating, for transportation, and for locations to visit. We are a family of five and our room had a queen and two doubles plus an eating area. I thought the cost was low in comparison to how much space we typically get at hotels. I felt like everything was clean and would definitely recommend it for families."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.041621029572836005,
        "helpful_class": 1,
        "review_text": "My birthday fell on Friday the 13th of March and was also the week-end of St. Patty's Day so Trump Tower it was! We were treated exceptionally well,chocolate covered strawberry's left with Happy Birthday written in chocolate on the plate.I requested(last minute) a river view room hoping we could view the river colored green on Saturday and that wish was granted. Our group never skipped a beat shopping/ dining when we returned to the hotel after each excursion staff treated us in a very friendly way, had a great and memorable stay!"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 13,
        "expertise": 0.006201037184155001,
        "user_cities_visited": 8,
        "review_days": 0.034501642935377004,
        "helpful_class": 1,
        "review_text": "If you are wanting something special with an old world feel, this is it.  Being right on the beach doesn't help either.  You just walk straight through reception onto the grass and then onto the sand.  We stayed in the historic wing on the second floor and loved it!"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 7,
        "expertise": 0.000783985783724,
        "user_cities_visited": 24,
        "review_days": 0.122124863088718,
        "helpful_class": 0,
        "review_text": "With all the quirks of being a boutique city hotel, we had an amazing stay.  We were in a suite for 3 nights, with other family in another suite for 2 nights.  Surprised by how small the entranceway/lobby and elevator was, our check in  and  valet parking went smoothly.  The staff was friendly and helpful.  The concierge at the wine and cheese was extremely helpful with tips on how to get around the city.  The opportunity, at breakfast and evening reception, to talk with other guests (many of whom were from out of the country) was a nice addition.  It would have been nice to have air conditioning but the fans did the trick. The best part-- the nighttime freshly baked cookies!"
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 36,
        "expertise": 0.002159486767232,
        "user_cities_visited": 60,
        "review_days": 0.114457831325301,
        "helpful_class": 2,
        "review_text": "The Waldorf is a small oasis in a busy area of Chicago at the north end of Michigan Avenue/Gold Coast.  It sits in a large tower, but the hotel has an intimate feel with less than 150 rooms.  There are so many staff in the arrival area and lobby.  We never waited in a line to check in or ask a question. Our large room was beautifully furnished and perfectly stocked.  My only complaint would be the \"terrace\".  Based on the hotel website pictures, we expected a balcony with some chairs and a table where we could sit and enjoy the great summer weathers. Instead, it was pretty small, no furniture and the view was of a parking garage and the fire escape of the next door office tower.Would definitely stay again!!"
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 54,
        "expertise": 0.001953951386662,
        "user_cities_visited": 146,
        "review_days": 0.6785323110624311,
        "helpful_class": 0,
        "review_text": "On our way to Phuket, we have stopped 2 nights in Bangkok.The Centre Point Silom provided just what we needed as a family, a large VERY clean room, friendly helpful staff close to most the attractions.The room was great, very, really very clean. The kids loved the pool and the security guy at the back entrance to the mall.We did have access to the club, but honestly thanks something you don't need and did not life up to our expectations at all. Maybe because we usually always book club to get the benefits which makes it easier with kids.The breakfast was not bad at all I say, even the coffee was ok.The question why not 5 points; the club we especially booked and we had some expectations, just didnt do it. Would we come back? absolutely, we really enjoyed the stay. Thank you all"
    },
    {
        "user_review_posted": 103,
        "user_total_helpful_votes": 32,
        "expertise": 0.0013979811224340002,
        "user_cities_visited": 30,
        "review_days": 0.508762322015334,
        "helpful_class": 0,
        "review_text": "We came to San Francisco to visit our son.  Our stay was great for the two days we were here.  Our room was spacious and clean.  The bed was comfortable.  We did have a drink in the bar one evening and the bartender was very nice.  There is a Starbucks right there so we had our breakfast there.  The only complaint was we made the mistake of renting a car and parking was $62 per day, WOW!  Use Lift or Uber to get around."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.756845564074479,
        "helpful_class": 0,
        "review_text": "Bring earplugs! The street noise outside, and from the 5th Avenue monorail is very, very LOUD. The hotel itself however is beautiful, and the room was very spacious. The hotel is very easy walking distance to Pikes Place Market. My major complaints are that there is no space in the minibar fridge to store your own leftovers. Also, the minibar items are weighted with sensors, so if you even pick something up just to LOOK at it, it gets charged to your room. Finally, we ate dinner at RELISH Burger Bistro inside the hotel. I IMMEDIATELY got sick upon returning to our room. The Sierra Mist I got from the minibar to take nausea meds and soothe my stomach? It was FIVE DOLLARS for a 12 ounce can!!!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 14,
        "expertise": 0.001400076011131,
        "user_cities_visited": 100,
        "review_days": 0.116648411829134,
        "helpful_class": 0,
        "review_text": "We drove into DC in mid-June 2015, during a major heat wave. We chose Hilton/Dupont Circle area, our first time staying here. Check in was fairly easy, parking is underground (fairly pricey, but it is DC, so we expected this). Our first room seemed damp (a problem with the AC unit, I believe), and my wife has asthma so this was a major concern. I spoke with Isabella at the front desk, and expressed our concerns. She was extremely helpful-offering a choice of a number of other rooms right away. The next room was great, A/C was working properly, and was even slightly larger than the first room.Our four nights were able average-quiet and no issues on the floor. We ate in the hotel restaurant after getting in late; food was good and waiter was very pleasant and good humored. Plenty of TVs in the place-more of a sport bar restaurant-but that was fine. We walked to the Metro stop everyday as we went all over DC, no issues or complaints, Dupont is a fairly safe area even at night. There are outdoor seating areas with firepits, very nice touch. Also-a business seating area for catching up on emails, and a small pastry/coffee/breakfast shop for a little fuel in the AM.Be advised-this hotel is under expansion and construction is in full swing. This was not a deterrent for us, just a fact they are expanding so be aware of that. I would guess the new wing of this Hilton will be superb, and I would recommend staying if you want to use Dupont as your base while in DC."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.121029572836801,
        "helpful_class": 0,
        "review_text": "My husband and I stayed at the Best Western for over a month, while waiting to get housing. They work well with military. The staff is nice. They are pet friendly. That's really about the only good things I have to say about them. If you get put in a room anywhere near the highway, prepare to hear cars at all hours. In fact, bring ear plugs...really good ones. The internet rarely ever works. The tv's are extremely aggravating, rarely ever working correctly. The beds are super uncomfortable. I definitely wouldn't recommend it to anyone."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7360350492880611,
        "helpful_class": 0,
        "review_text": "This is our second stay at the Aston. We really like this hotel. It\u2019s very well maintained and super clean. They also sport the awesome Tiki bar and restaurant and Wolfgang Puck Express. The best part of the Aston is their staff. These people will go the distance for you. From valet, front desk, housekeeping,  security and all staff in between were friendly, kind and attentive! We will definitely be coming back! A special shout out to Kalehua at the front desk for going above and beyond the call of duty! Thanks again Aston!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 13,
        "expertise": 0.0021437240900990004,
        "user_cities_visited": 24,
        "review_days": 0.6533406352683461,
        "helpful_class": 0,
        "review_text": "I stayed four nights at the Clift last week; I was in SF for a conference.  The location was great - my meetings were near Union Square, but the hotel was also well situated for touring around the city and had easy access to many excellent restaurants.  The room was as quiet a hotel room as I had ever had...the finishings are a bit dated and worn, but very comfortable and everything works well.  The staff were tremendous and the Redwood Bar is a must.  It is a bit pricey, especially with the extras they add on, but I would definitely stay again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.9047097480832421,
        "helpful_class": 0,
        "review_text": "This was one of the best hotels we have ever  stayed in. The staff was very friendly and welcoming. Special thanks to Moses who went above and beyond in making us feel welcome and taken care of.The hotel is within walking distance of the national mall, Dupont circle and many restaurants and bars.  The room was very spacious and comfortable.  Breakfast was delicious.  Overall wonderful experience.  Will definitely be back."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 6,
        "review_days": 0.515881708652793,
        "helpful_class": 0,
        "review_text": "Great views of Diamond Head and beach.  Easily accessible to local restaurants and freeway.  Friendly and personable staff with good service.  Convenient valet parking with prompt service. Across from the beach and the zoo.  Somewhat costly parking and amenity fees."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 68,
        "expertise": 0.006913778491458001,
        "user_cities_visited": 66,
        "review_days": 0.283132530120481,
        "helpful_class": 2,
        "review_text": "Stayed here for 6 nights in late August/early September for a personal trip. A wedding celebration/honeymoon. Booked a deluxe view room using the \"Stay Three and Upgrade\" rate of $635 plus tax, paying only for the rate one category below.We did not enjoy our stay, and thought the Four Seasons San Francisco to be a very poor choice in the city. We're normally big fans of Four Seasons properties, and they're usually very impressive, but perhaps this one is an outlier.Let's get the basics out of the way. The location is ok, on Market Street, but not far from all the good stuff. The room was clean, the view wasn't bad, the bed was comfortable and the toiletries were a good brand. But all of this should be a given at a property like this.The rest?I know this is a personal opinion, but the hotel is deeply unstylish. There were no flowers in the lobby or anywhere in the property and the furniture looked a bit too \"work-y\" for a place like this.The reception desk is set away from the lobby area, perhaps because the staff doesn't really care about their guests and would much rather not interact if possible. When we checked in, the receptionist announced that we had been upgraded...to the room I had already booked and paid for. Perhaps she couldn't see on her computer that the room rate included a confirmed upgrade. Either way, though, it seemed tacky.I wrote a postcard during my stay, and asked if the concierge could help post it for me. He sent me to the front desk - where his colleague charged me for a stamp. Again - a bit tacky, no? I'm paying $635 plus tax a night and you can't just send a postcard for me?The whole property gave me the feeling of being nickel and dimed at every moment. It felt like the balance between hospitality and bean-counting was a bit off. I know it's ungracious and wrong to complain about any sort of gift, and that one should be grateful to receive anything, but: this hotel decided to give a bottle of Evian water as a gift for a wedding celebration. Evian water. Not wine. Or champagne. Water. It would have been better to not give anything at all. But instead it just felt like another example of the property's stinginess. (I am sure this makes me seem like a complete so-and-so, but still...)The doormen and bellboys seemed to care more about looking after those who live in the residences/apartments on top of the hotel. Fair enough, I suppose. But not great for hotel guests.Food and beverageWe only ordered one thing from room service. A double espresso because the rooms don't seem to come with a Nespresso machine. That double espresso ended up costing $28.54, once the delivery charge and tip were added on. $28.54! I know that Four Seasons is not an inexpensive hotel brand. And I accept that room service costs money. But this was over the top. And what's worse, the hotel didn't even bother to serve the double espresso with anything you might normally expect, like say, oh a glass of water. Or a tiny biscuit. As I mentioned before - nickel and dimed.We ate in MKT, the only hotel restaurant, every day, for breakfast. It was ok, but I found the staff to be cold and mechanical. It's too boring to go into more detail about the pricing.We used the hotel's laundry and dry cleaning service. I don't have a problem paying for this, but I do if what comes back isn't satisfactory. So - one suit jacket which was sent for pressing came back with a huge crease in the lapel and had to be sent  back. And one white shirt which was laundered came back with a big water mark on the front. Come on! If you're going to charge high prices then at least provide a good product or service.The gym is not bad. I give them that. It's actually a commercially operated gym linked to the hotel. The equipment is a little past its prime but still pretty ok.The hotel's tacky behaviour continued right up until check out. I had already called for a bellboy to collect our luggage at 11.30am. As soon as he had gone, I received a call from front desk, \"kindly\" reminding me that it was time to check out and leave. A little unnecessary...The hotel is not elegant, and has no sense of hospitality, generosity, warmth, kindness, grace, joie de vivre, or anything that you might expect a supposedly top end, five star property to have. It might as well have been a Marriott Courtyard or a Holiday Inn. At least that would have been honest.Overall a very disappointing stay here. I wouldn't recommend this property to anyone. But I suppose it doesn't matter anyway. The hotel seems to do well enough managing the apartments in the building and catering to convention-goers in the buildings behind it..."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 17,
        "expertise": 0.0033285519879360003,
        "user_cities_visited": 13,
        "review_days": 0.48138006571741504,
        "helpful_class": 2,
        "review_text": "Parc55 was right in the middle of everything and provided us a great stay.  The bar was a great area for drinks and the breakfast and dinner experience was also excellent.  Our view was not that great but the staff provided us with a complimentary dinner for two"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 10,
        "expertise": 0.007981168855051,
        "user_cities_visited": 3,
        "review_days": 0.453997809419496,
        "helpful_class": 0,
        "review_text": "We were blown away by the hospitality and generosity of the GM, Shane Krige, and all the staff at this truly wonderful hotel. The rooms were spacious and new, with all the facilities that you could ask for. The in-room dining was magnificent as were the various breakfasts that we enjoyed in the Juniper restaurant. The staff were pleasant and efficient and went the extra mile to ask about our stay and holiday in general. The location is great for the proximity to Georgetown and all the other great historical attractions in the area. A \"must\" if you can!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 15,
        "expertise": 0.001507962779065,
        "user_cities_visited": 24,
        "review_days": 0.38225629791894805,
        "helpful_class": 0,
        "review_text": "This hotel is located off the beach, but the view is unobstructed on the higher floors. It is close to the action on Waikiki Beach and offers all the amenities. The food is good and the pool area is beautiful."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 3,
        "review_days": 0.757940854326396,
        "helpful_class": 0,
        "review_text": "Great resort with great shuttle service, friendly staff, small but adaquate breakfast. Great 24 hour pool and hot tub. Large units with well stocked kitchen...dishes, glasses and pots and pans.  Salt, pepper, dish soap, dishwasher soap, laundry soap and coffee supplied."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "This apartment hotel met our needs pretty well perfectly.The apartment was fine, the location was good and the staff were excellent.First, the apartment. What we got was very much as per the photos on their website: a big well-furnished bedroom complete with an enormous bed. The bed was on the firm side, which we found to be very comfortable. The bathroom was a bit small but had everything we needed and anyway was entered through a large make-up area with its own enormous mirror and washbasin. The sitting room/dining room was big and well-furnished for 4 people (and this was a room for just two of us). The kitchen was pretty well equipped, certainly well enough for our purposes and I am sure that if we had wanted to do more serious cooking, the hotel would have provided more utensils.The location is on the very edge of Georgetown (and may even be just outside) so it was a ten or fifteen minute walk to get to the heart of that district. Perhaps more important, it took little more than five minutes to walk to Foggy Bottom Metro (and Washington's metro is great), the bus stop is right outside (and the bus system is excellent) and taxis routinely cruise by, looking for fares (and Washington's taxis are very affordable). A branch of Trader Joe is just across the road and there are  several  delis nearby, including a pricey but excellent deli at nearby Washington Circle)Last but certainly not least, the staff were, without exception, lovely. From the moment we arrived, we were made to feel welcome, valued guests. Taxis were ordered, florists recommended, directions to delis given. They were just perfect.The place isnt perfect: the breakfast menu was lengthy but maybe a bit limited; and the hotel's soundproofing could be better, so we could hear the kids larking about on one side and the tv on the other. But breakfast is offered, which is convenient if you dont want to go out to a deli or eat in your own room. And the sounds from adjacent rooms were a diversion rather than a problem.We would very likely stay again at Avenue Suites. It really is a great place."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.7508214676889371,
        "helpful_class": 1,
        "review_text": "Excellent location. Just quarter mile from the White House. Head straight out from the hotel and within a few hundred yards you're at the National Mall. Great restaurants near by. Try the Founding Farmers."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "You won't be disappointed - Wonderful hotel and a great find.  Rooms are small, but perfect for a couple - Clean, cool, extremely comfortable bed, and lots of little things make it feel luxurious and first class.  The front desk - everyone seems to love their job, very helpful and kind.  Several blocks away from the closest metro, but located in a really nice area.  Thoroughly enjoyed our stay"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 3,
        "review_days": 0.45892661555312103,
        "helpful_class": 1,
        "review_text": "We stayed here for 8 nights and loved every bit of our stay. The bellhop Mr. Is was so friendly and eager to help us with whatever we needed. If we needed anything at all including tours, taxi's, ideas on places to eat/shop, etc., we knew we could ask him. The front desk staff was also very nice and helped us when we were in a bind. The restaurant staff was also great and always made us feel welcomed. One thing I would suggest, is maybe changing up the breakfast buffet every few days or so. Staying there for so long made our options feel boring. The outside of the hotel around the pool looks a little dated, but overall the hotel itself felt very homey, and clean. The wifi was a little wonky at times, but it was included with the price so I can't really complain. Overall, we would highly suggest this place. Also, the location to the mall nearby and SIAM was a plus!!"
    },
    {
        "user_review_posted": 161,
        "user_total_helpful_votes": 50,
        "expertise": 0.0013973955945370002,
        "user_cities_visited": 42,
        "review_days": 0.07886089813800601,
        "helpful_class": 1,
        "review_text": "A very short walk to the main drag of Waikiki and even a shorter walk to the beach. Location is great. The pool deck is on the tenth deck and the bartenders their are very friendly and go out of their way to ensure all pool guests are having a good time. Ideal to go to the pool deck in the afternoon for a break from the busyness of the beach and Waikiki in general. The rooms are just okay but are very clean. The place was full when we were here for a week so unfortunately our room/balcony looked out on the opposite side of the beach, that is the only negative thing about staying here. Therefore try to ask when booking for a beachside room. Overall a good choice for a reasonable price in Honolulu."
    },
    {
        "user_review_posted": 79,
        "user_total_helpful_votes": 36,
        "expertise": 0.0021020228303420003,
        "user_cities_visited": 79,
        "review_days": 0.358159912376779,
        "helpful_class": 0,
        "review_text": "Its getting a little long in the tooth but the position is really ideal if you wish to walk to most of the attractions that this wonderful city has to offer.No free Wifi was a downer and the staff that I come into contact with were not very helpful at all and for that reason I will find somewhere else next time."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 24,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "I visited Bangkok this Nov'16 and stayed in ibis Siam for 4 nights - 3 nights between 12/11 - 15/11 and 17/11 - 18/11. From the Suvarnabhumi International Airport by taxi it took around 45 mins to reach hotel. After a long journey the check-in formalities took just less than 5 minutes and all the reception staff were equally helpful and always greeted us with a smile and 'Namaste'. We stayed on the 14th floor, rooms were clean and tidy with a great view of the Bangkok's skyline. Room sizes are a bit small but who stays in a hotel room when you are on vacation. The hotel is located in a prime location with couple of shopping malls around. The MBK mall is just opposite to the hotel and Siam Paragon mall just 7 minutes walking distance where you can visit the magnificent Ocean World. One disadvantage is that if someone talks very loudly or watches tv in a high volume, the sound can be heard from your own room. The sound proofing is not that great. The room has a nice queen size bed, refrigerator, safe box, toiletries, and nice city view. When we check-in in on 17/11 we were given room on the 16th floor and this time the rooms were all National Stadium facing which also has a great view. This time we figured few ants on the table where we left few biscuits. On a scale of 10, I rate this hotel as 8 because of its location, helpful staff and nice view of the city from hotel room. Another big advantage, this hotel is just beside the BTS station."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.09967141292442401,
        "helpful_class": 0,
        "review_text": "I really wanted to give this hotel a better rating however I will explain why. Having travelled from Ireland to our first hotel we were so tired after our journey. We decided to get a good nights sleep. Only to be awakened by a fire alarm. All hotel residents had to evacuate the building on their own accord. At first we were going to ignore the alarm and sleep on only when we opened the door there was a look of worry on the families standing outside on the hall. Everyone was unclear as to what we should do, we all decided to leave and go outside onto the main street. Staff were not prompt on this occasion and thankfully it was a false alarm. We received no apology for this interruption not even when we went to check out. We were a bit sadden by the lack of hotel hospitality.However there are some positives, this hotel is new, the rooms were lovely and cleaned every morning. It is an excellent location if your staying in the Fisherman's Wharf area as you are close to everything. Out the back there is a nice relaxing lounge area. The hotel is kept really clean and tidy."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "I would stay at the Waikiki resort again, you can't beat the corner location just a short block to the beach, shopping and restaurants. You even get a partial view of the sand and surf with the back drop of the sun lit turquoise waters in the day and the moon lit shimmering waters at night. The service was very good and the rooms were clean, all except for one carpet stain but hey turnover is constant in paradise and the resort still gets an A. My favorite aspect of the resort was the open air lobby where the breezes were heavenly."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.774370208105147,
        "helpful_class": 0,
        "review_text": "This renovated hotel has so much history and yet has the modern amenities that you need in a boutique hotel. Location is the best and service 5 star!   Plus they have an awesome sports bar at the ground floor that serves amazing beer and grub for all you Dubs fans:)"
    },
    {
        "user_review_posted": 127,
        "user_total_helpful_votes": 109,
        "expertise": 0.004056469108193001,
        "user_cities_visited": 389,
        "review_days": 0.029572836801752003,
        "helpful_class": 3,
        "review_text": "We had a great stay as usual but I'm noticing some changes that travelers need to be aware of. First let me say the rooms are great--clean, well laid out, bright. The check in is a delight: no long lines and lovely lemon aid served. We ate at the absolutely wonderful Morimoto restaurant and can't say enough how wonderful it is. My issue is with the pool area and clientele that hang out in the pool all day drinking nonstop and never going to the bathroom. I could not bring myself to get in either pool. I actually saw one young man wheeled away in a wheel chair to an ambulance from alcohol intoxication. The pool bar needs to take a bit of responsibility on this issue. I look for a few changes on our next visit. I do enjoy The Modern but maybe I'm not the clientele they are looking for."
    },
    {
        "user_review_posted": 84,
        "user_total_helpful_votes": 173,
        "expertise": 0.009888452788154001,
        "user_cities_visited": 21,
        "review_days": 0.7557502738225631,
        "helpful_class": 1,
        "review_text": "This was to be my husbands first trip to Hawaii as well as our children's first trip so I was really hoping that when I picked this hotel, that it would hit all the points to make it a great trip. We booked a room with 2 queen beds and requested a higher floor. At check in, we were pleasantly surprised to be given a room with a partial ocean view and a view of Diamond Head which was really nice. Great beginning to the stay!The room itself is just what other reviewers had written, small, but in my opinion, it was good enough for what it was. After all, its Hawaii, how often are you in your room? The hotel had also been recently refurbished. For anyone that's been to Hawaii before, this used to be the old Maile Skye Court hotel.Hotel had the standard amenities..There's a pool which was located on the 5th floor. Very small and we had to take 2 elevators to get to the pool since our room was on one of the top floors. Other than that hiccup, towels were plentiful and there were also some outdoor games that the kids could play like a putting green, chess, ping pong, etc... There's also a hot tub on the same level but just like the pool, its also very small.One of the big pluses for this hotel was the fact that they served breakfast daily and that breakfast was already included into your rate. The standard of Holiday Inn Express. At check in, the front desk agent will give you vouchers for the duration of your entire stay. Upon entering breakfast, you will surrender 1 voucher per person attending. None were needed for the kids. The breakfast always consisted of some type of egg (scrambled or omelette form), breakfast meats, pancakes you can make on your own and various other choices. My kids loved the pineapple and mango yogurts that they had to offer. Nice Hawaiian touch added to the breakfast. Get there early as the seats fill up quick. But the staff was always helpful and replenished things promptly. If you sit outside, beware of the pigeons. They will lurk until someone drops a morsel... lolWe also liked the location of this hotel because it was within walking distance to the old international market place and nearby restaurants and shopping centers of Waikiki.    You can easily get a cab or the trolley pickup is right across the street at the La Croix hotel.So why the 3 star review... Although we enjoyed our stay here, the one big annoyance during the trip was the obnoxious concierge!!! Beware when booking any type of activity here... Although they may be somewhat knowledgeable about the tours and attractions, they have their own agenda which is to push Wyndham time shares. They will offer you a 200.00 credit in exchange for your time of seeing a timeshare presentation that they said was less than an hour. I almost laughed. What time share presentation has anyone been to that's been less than an hour? And it wasn't just one individual too. It was almost all of them. Any time you stopped and inquired, they're breathing down your neck about supposedly saving money by seeing the presentation. I'm sure that while some people may find this offer attractive, I did not. I'm in Hawaii to enjoy my time, not waste my time on some time share presentation.That being said, will we return to the Holiday Inn Express in Waikiki? Perhaps. Good amenities, short walks to nearby restaurants and shops...but will DEFINITELY stay away from that concierge desk.."
    },
    {
        "user_review_posted": 140,
        "user_total_helpful_votes": 24,
        "expertise": 0.0007219306126950001,
        "user_cities_visited": 240,
        "review_days": 0.33844468784227805,
        "helpful_class": 0,
        "review_text": "We had a wonderful room - very large with two queen beds and large bathroom with large tub and nice shower.  Staff is very helpful and polite.  The food at the bar area is wonderful.  We ate there twice.  We stayed five nights and were very happy with this hotel and location,  Would definitely stay there again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 6,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 9,
        "review_days": 0.20646221248630803,
        "helpful_class": 0,
        "review_text": "Stayed at the Comfort Inn in December while vacationing in San Francisco, very nice hotel wish we could of had a better view of the Golden Gate Bridge but we were on the second floor and didn't bother asking to change. Very comfortable beds but the walls are a bit thin. Had to listen to a bunch of drunk girls throughout the night. Other than that it was conveniently  located near a lot of attractions and had a decent breakfast. Staff was very nice and helpful of things to do in the city.  Included picture of the bridge from the hotel."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.9277108433734941,
        "helpful_class": 0,
        "review_text": "We checked in late at night 11:30 PM with no issues.  Even got a call about 10:00 PM to make sure we were coming and to confirm the room was ready.  I was offered a rollaway upon asking about # of beds in the room.  They set it up within 5 minutes after we got to the room.  Best beds around, super comfortable night's sleep, very quiet rooms too.  Free bottled water in the rooms.  Free Lavazza coffee available in the lobby until 11 AM which is super nice!  We had the breakfast package which includes breakfast in the hotel restaurant.  Very good breakfast!  We left about noon and were greeted when leaving, \"thank you for staying with us, hope you all have a great day!\" by the hotel staff.  Top notch all the way around.  5 stars.  The entire hotel staff is super.  We'll be back"
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 3,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 6,
        "review_days": 0.701533406352683,
        "helpful_class": 0,
        "review_text": "All things is very nice in park hyatt hotel.room, swimming pool,food,staff are exellent It is near airport and city center.all room have nice view.room is very big and beautiful.Special thanks for NIKLAS in reception that was very helpful and kind."
    },
    {
        "user_review_posted": 355,
        "user_total_helpful_votes": 226,
        "expertise": 0.0029803892315600003,
        "user_cities_visited": 687,
        "review_days": 0.7782037239868561,
        "helpful_class": 0,
        "review_text": "Service is so great. appreciate especially for Ms.Stiffany who helped me apply early check-in and late check-out and something else based on availiability, which was a big surprise for me. Remodeled successfully. Now it seems a \"luxury and collected\" hotel with luxurious and comfortable room. Have interior access to North bridge mall where a lot of restaurants were located. The only drawback is no pool but gym was well-appointed."
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 92,
        "expertise": 0.002698788425119,
        "user_cities_visited": 37,
        "review_days": 0.260679079956188,
        "helpful_class": 1,
        "review_text": "We arrived early into Chicago from our flight and wanted to drop off our luggage and start our day.  We were pleasantly surprised when we were able to check in early and to a complimentary upgrade to our reservation as well.  We ended up in a Waldorf Suite and it was lovely and a special treat as it was a birthday celebration stay as well as a business stay. We had our own sitting room with a fireplace, soaking tub, separate shower and lots of space. The beds were extremely comfortable and we got a wonderful nights sleep as it was very quiet in the hotel.  We both had spa treatments and our massages and body polish treatment were truly the best.  The facilities were  amazing, the music relaxing, the relaxation room chairs were so comfy, and the cranberries, almonds and raisins were a nice snack along with the amazing vanilla bean water.  Monica is amazing if you want a wonderful massage along with your body polish treatment and my skin is still soft as silk.  They were very generous with giving us bottled water coming and going each day from our room.  We were so impressed with the service and stay that we decided to extend our visit another day to enjoy the facilities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7059145673603501,
        "helpful_class": 0,
        "review_text": "The hotel is OK.  Staff are very friendly.  Good location.  The room We didn\u2019t like it because it looked to old and ugly. I would recommend it because of the location but the rooms are old.  Overall, is good but not excellent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 2,
        "review_days": 0.7020810514786411,
        "helpful_class": 2,
        "review_text": "Everything in Tahiti Village is superb. We loved the unit. pool, Lazy river, BBQ areas, and also the shuttle service to the supermarket, and also into the strip/town. All the staff were very helpful and friendly. A special mention for Vernon. He checked us in, and got us into our unit very quickly. He found us one exactly where we requested it, in tower five,. and we were extremely pleased that he also gave us the same unit for our second week .Altogether...a great two weeks."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.018072289156626002,
        "helpful_class": 0,
        "review_text": "I recently visited DC on business and my colleague and I stayed at the Normandy. The hotel was quite run down, and I had to be moved from the first room they gave me. I could live with the stains on the carpet, but not the yellow stain on the bed sheet.The staff were very friendly, and moved me to a second room. Unfortunately it was above the garage, so every time the garage door opened I could hear it rumble. In addition, the heating system wasn't working, so they had to bring in a space heater.Despite the friendliness of the staff, I would not recommend this hotel and I will not stay there again."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 5,
        "review_days": 0.113362541073384,
        "helpful_class": 0,
        "review_text": "This is my favourite hotel in Seattle.  I love the style and the quietness of the room and the hotel location is perfect!  Close to the water, amazing restaurants, and Pike Place Market.  The staff are always happy to assist you with whatever you need and very freindly!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.835706462212486,
        "helpful_class": 0,
        "review_text": "I am so glad my husband and I chose Vive Hotel to spend our honeymoon. Our junior suite was so comfy and had pretty decent ocean views. We really enjoyed the breakfast and the dining area is perfect for relaxing, too. All the staff are super friendly and provided awesome service. Shout out to the concierge, KC, for going above and beyond with putting up with our fussy needs (answering a million questions, booking tours, cancelling, rebooking...). Would 100% recommend."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 16,
        "expertise": 0.010986585961759,
        "user_cities_visited": 3,
        "review_days": 0.8871851040525731,
        "helpful_class": 1,
        "review_text": "The Taj hotel is impeccable. The staff is so caring and thoughtful. The Airport lost my bag and when the staff found out my bag was missing they called the airport everyday and tracked my luggage until it was delivered to the hotel. Would highly recommend this hotel."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.618838992332968,
        "helpful_class": 0,
        "review_text": "The room was good for sleeping and attending conefereces held  near Moscone Convention Center. However, the room is not confortable for staying long-time in the room for desk working. Bath room is very narrow and unconfortable"
    },
    {
        "user_review_posted": 52,
        "user_total_helpful_votes": 38,
        "expertise": 0.0034374761286370004,
        "user_cities_visited": 35,
        "review_days": 0.087075575027382,
        "helpful_class": 2,
        "review_text": "I booked online for a night, and upon arriving at the hotel, was told that the reservation was confirmed but that the price would be going up. I politely explained that I'd already charged the room some days back, and their current vacancy percentage should have no bearing on my rate.After some back and forth, they agreed to \"grant\" me the stay.The next morning, upon noticing two tour buses full of departing guests, I queried hotel staff about their vacancy (it was mid-week) and was informed that there were many vacant rooms. I also asked if the price I'd paid was average, and had it confirmed that my room price was about normal. Thus, I went back to reservations and asked if I could extend my stay two weeks, so as to use the room as my base while doing business in-country. After some discussion amongst themselves, I was told by a person identifying himself as the desk manager that yes, I could, but only at the rate they'd quoted me the day prior. I pointed out that they were empty, and that I could book online for half what he was quoting me. He responded that yes, that was true, but the hotel didn't make as much money, and thus, he would not honor that rate.Out of principle, I thus departed and booked into a much nicer hotel for the next week, at a lesser price than the manager had quoted.Overall, this was a quite acceptable hotel - not 5 Star, and showing that it was built 15-20 years back, but nice enough, and connected to a rather sizable mall.Pool and workout facilities are alright as well. No complaints except the stubbornness of the manager to honor the pricing shown by multiple websites."
    },
    {
        "user_review_posted": 434,
        "user_total_helpful_votes": 167,
        "expertise": 0.0017577927370660002,
        "user_cities_visited": 162,
        "review_days": 0.020262869660460002,
        "helpful_class": 0,
        "review_text": "Have you ever met a little old lady setting in the park with the sun shining in her face and an obvious glint of greatness in her pale blue eyes and you know immediately, she once was a queen. This is Design Studios by Castlerock.  Everywhere you look you can see whar she used to be in her day.  The lobby at one time was a place where grand things happened and you could visualize ladies in ball gowns and stunningly handsome men in tuxes. The rooms were spacious and the view were gorgeous (overlooking Biscayne Bay/ocean) but believe it or not, there were no telephones in the rooms and not a washcloth to be had, even upon repeated request and on average it took up to 40 minutes to have the valet retrieve your car. Despite its failing health, I have never been in a hotel anywhere that was as busy as this one. It must be that \"come hither\" price."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 47,
        "review_days": 0.071741511500547,
        "helpful_class": 2,
        "review_text": "We have just returned from a fantastic 2 weeks in the Trump Waikiki. I've never bothered to review any hotel before, but I feel the need to recommend this to anyone travelling with small children.We were holidaying with our almost 2 year old daughter, which in itself could be a daunting task! However the hotel was perfectly set up to accommodate us.We stayed in a Deluxe Studio Ocean View room, which has a large bedroom/lounge area, balcony, hallway leading onto a small but amply equipped kitchen area and large family bathroom. The large living area meant that we didn't feel cramped in to one room with our daughter's cot - there was plenty of space and it was very comfortable.Having the kitchenette made a real difference. It meant that we could store and prepare milk and food for our daughter, and eat breakfast/lunch in our room when required so that our toddler could nap/and also to save us a little money on dining out.The location of the hotel is excellent, close to the beach and main street for dining/shopping, and we had a fantastic ocean view that I could have stared at forever.They will also make you up a beach bag before you leave with towels, water, fruit and suncream. This is an excellent service and means that your room isn't constantly full of wet towels and sand.Excellent service as you would expect, kind and friendly staff and an all round brilliant holiday. There were quite a few families with young children staying there and I can totally understand why, as it couldn't have been better."
    },
    {
        "user_review_posted": 145,
        "user_total_helpful_votes": 69,
        "expertise": 0.0021999261871870003,
        "user_cities_visited": 28,
        "review_days": 0.27710843373493904,
        "helpful_class": 2,
        "review_text": "The approach is a steep climb by foot or vehicle to a magnificent Greek revival facade. The interior is sumptuous in material and is totally modern while having an attractive veneer of traditional. Service was uniformly pleasant and attentive. Breakfast Buffett was very good w sufficient American fare. We did not even look at the menu. Our suite was large and well appointed. The bathroom more average w small tub. My one complaint was that the water never got hot enough for a good bath. It was ok for shower at max hot.Definitely recommended."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 6,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 5,
        "review_days": 0.334611171960569,
        "helpful_class": 0,
        "review_text": "We stayed here and they assigned good room for us, clean tidy and spacious moreover, their staff were friendly and professional, they could do as per ur requestedLocation is in the heart of city and connected with biggest department storeBreakfast place is super big and line of breakfast has many choices to eatExpress to check in and check out as professional.Their rooftop sky can look over view as panorama 360"
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 36,
        "expertise": 0.002663892435491,
        "user_cities_visited": 316,
        "review_days": 0.24644030668127,
        "helpful_class": 3,
        "review_text": "The hotel was built in 1927 and has lots of history and character.  Located on Embassy Row, the DuPont Circle neighborhood is wonderful, with lots of shops and restaurants.  Staff is friendly, helpful and efficient. Metro is just a couple blocks away.Our first room(214) was small but had a comfortable king bed and a wonderful bathroom with a window that opened.  However, it faced a parking lot and was literally right over the recycling dumpster.  An apartment building shares the lot so there were trash pickups starting at 6:00 a.m. or so.  The second night some guys were having a very loud argument at 3:30 a.m. and we had to call security.  By the time they arrived, the combatants had left.We decided to extend our day and booked another , larger room on the top floor.  What a difference! Large room, same comfy bed but so quiet.  Would definitely stay here again."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 7,
        "expertise": 0.0015888778550140002,
        "user_cities_visited": 57,
        "review_days": 0.135268346111719,
        "helpful_class": 0,
        "review_text": "Had a great time! Will definitely go back to the Tahiti. Upscale experience. Service was quick and everyone was so very professional and extremely nice/friendly and willing to help. The location is away from the strip , but their bus services would take you to Mirage & Tropicana.Great location to be away from the crowd and still enjoy everything Vegas has to share."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.9649507119386631,
        "helpful_class": 0,
        "review_text": "If you want true Aloha spirit, beautiful views, and top notch service this hotel has it all.  Our one week trip began with a friendly greeting and a complementary tropical cocktail.  Sandra at the front desk checked us in quickly.  Our room on the 21st floor had a stunning view of Diamond head.  The room was very clean, and had a separate bedroom with two sets of doors leading out to the balcony.  Every morning we took advantage of the free made-to-order breakfast with lots of variety.  Carey, Jay, Rusty and Aldrin went above and beyond with their friendliness and knowledge about local places and activities.  Evening reception was fantastic - a great local band and free drinks and snacks. Pialana treated us as family and took the time to help us out.  A special shoutout to Keala, who embodies the aloha spirit with her kindness and friendliness.  This hotel was wonderful to stay at and all of the staff are beyond exceptional.  The interactions we had with the staff enhanced our vacation and has made this hotel our favorite to stay in."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 35,
        "expertise": 0.0030957303071370004,
        "user_cities_visited": 22,
        "review_days": 0.9101861993428251,
        "helpful_class": 0,
        "review_text": "We stayed at the Freehand for 1 weeks as a family of 4, in the big bunk room.  The hotel is in a great location with some great restaurants nearby. Room was clean but very little storage for 4 people which made it seem messy a lot of the time.  All slept quite well - black out blinds. Booked 'room only' and Paris Baguette is a few streets down and excellent for breakfast along with others. 'Smile to go' in the hotel is an average cafe for breakfast but limited selection.  'Simon and the whale' restaurant attached to the hotel is very busy and trendy, but quite expensive - not really suitable for children.  Room was clean, shower good, safe provided, apples and water provided in room.  There is a rooftop bar but limited hours with teenagers.  Small games room just near the bar which is a good seating area.  Witnessed vibrant drinking and social hotel in bar area - near Flat Iron district."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.052573932092004005,
        "helpful_class": 0,
        "review_text": "Edgewater is an iconic Seattle hotel, known for its location on pier 67 over Elliott Bay.  The good: Quiet. All rooms have a city or water view. Ours had both. Beds were comfortable with better linens, bath was nice. Spent lots of time by the fireplace in our room, reading and gazing out at the ferry boats passing by and the sun setting on Mt. Ranier in the distance. Located next to the Alaskan cruise ship terminal and the Victoria Clipper terminal, so it would be a great choice before or after your cruise. Easy walk to Pike Place Public Market. They also allow pets at no charge. We brought our cat which was no problem.The bad: Had to walk practically 1/2 mile from lobby to our room which was inconvenient as the lobby is at one end of the hotel. Back and forth. Valet parking is EXPENSIVE compared to comparable hotels. Even in NYC and Chicago. So, feels like they're gouging a little. The valet did inform that we could park on street or in a public garage across street. Judging from the broken car window glass littering the sidewalk down the block, I didn't feel comfortable with those options. No place to plug in-room coffee maker in so had to move it to the bathroom. Also, only one reg. coffee and 2 decaf. So, unless you both want decaf...I know, I know, first world problems...But when you're paying $300 a night...The restaurant and lounge were busy even on a Sunday night (Easter to be exact) so they are probably good. My gin martini cost as much as 1/2 bottle of Bombay Sapphire. I guess they gotta pay the rent. Add a glass of Chardonnay for the wife and a couple of smallish chocolate mousses and a tip and you're staring at $50-$60 bill.Overall an enjoyable stay at a price. Level of service and amenities no better than hotels at $150-$200 a night. You are paying for location and views."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 24,
        "expertise": 0.0060221722794240005,
        "user_cities_visited": 19,
        "review_days": 0.715224534501642,
        "helpful_class": 1,
        "review_text": "It was our first time in Vegas and we chose to stay at Marriott Grand Chateau. We are Marriott vacation owners so we chose to exchange one of our weeks and bought an additional 2 days.After a 16 hour  journey door to door via Manchester Airport, the front desk could not provide us with an early check in as our rooms were still being cleaned he said. We were disappointed after a long and exhausting journey but to no avail. In fact he was actually a bit rude and abrupt that I was taken aback.When we finally checked in 3 hours later, we found the villa to be spacious and well equipped. We were allocated a one bedroom villa with an additional studio room lock off for my two teenagers. They enjoyed having all that space to themselves. However I found the tables and other surfaces to be dusty, which is surprising as the villa was not allocated earlier because it was being cleaned. The sofa in the living room was also extremely uncomfortable and stained.There were some pros-Free parking and valet, we always tipped the valet guys as they were super friendly and efficient-No resort fees-The villa itself was very quiet and relaxing-The location is perfect, 2 mins walk to the miracle mile mall and Planet Hollywood on the strip.We had an awful experience at the concierge desk when we approached them to purchase show tickets. There is a certain middle aged female that was so awful to us. We reported her to management on site because of her rude and aggressive behaviour, we are still waiting for a response. If you are looking to buy show tickets etc use Vegas.com. That\u2019s what we ultimately did.It was very hard getting our villa cleaned and was not able to achieve this until we had been there for 7 days and that was after having to speak to a manager.If you are planning to stay here be mindful that there is no restaurants on site or room service.We all had a nice time (because it\u2019s Vegas baby) but next time I come to Vegas it is unlikely I will choose to stay here. There are so many other better places on the strip that I could stay. On this visit, I don\u2019t think we had that Marriott customer service that we are used to when we stay at their other resorts in Europe and USA."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.8110624315443591,
        "helpful_class": 0,
        "review_text": "great location so close to the beach, food & bus. great staff especially Cliff and Lisa, they were great to talk to for local tips. the room was spacious for 3 friends to stay in - except the sofa bed needs updating. clean room. a little noisy from the street even though 16 floors up. highly recommend staying here. the pool is a little disappointing but the beach is right there."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 21,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 21,
        "review_days": 0.6604600219058051,
        "helpful_class": 0,
        "review_text": "You may have had the experience of receiving a bill with a daily \u201cresort fee\u201d - at a resort!!!  Of course we all remember when airlines assumed you travelled with luggage and didn\u2019t charge extra for it.Well, get ready, because Westin, at least this one, is following suit.  I had just flown in from the east coast and, having gotten up before 4AM to catch a flight, I wanted to relax before a meeting.  I am a member of their preferred guest program, and had stayed here on two previous trips, several years before.\u201cHi, I just arrived from the airport, can I get into my room now?\u201d\u201cCertainly, we have a room ready for you.  Early arrival will require a $50 charge.\u201dSeriously?  When may I get in for no charge.\u201c2 PM.\u201dIt was now 11:30 and The hotels restaurant opens at noon.  So I went up the street and ate at a bar.  I returned just before 2.  Same woman.\u201cYou are still too early, but I can now let you in for $25.\u201dNow angry, I made my way to the lobby and sat until 2.  I got back into the line - for the third time - which now stretched across the room.\u201cI would like a quiet room, away from ice machines, elevators and Mariachi bands.\u201dBehind the headboard, a service elevator rumbled, constantly.  After several minutes on hold I reached someone who said they could move me, but I would have to repack, drag my luggage to the lobby, and wait in the still long line to get a key.  The room is fine; nicely appointed, quiet and comfortable.  Fourth time in line.I filled in the form to have the American breakfast delivered, at the posted price of $27.  It arrived during the 15 minute period after the one I had checked, still no big deal.  I looked at the slip presented.$41.66.  For a $27 item.  A $6 \u201cdelivery charge\u201d was added to the $27 price tag.  Plus a 20% gratuity.  I put a $10 bill (intended for a tip) back in my pocket.  Top it off with a 12% tax and the $27 breakfast came to $41.66.  The next line is blank, so you can fill in an amount for a gratuity.  Seriously, isn\u2019t that overreaching?\u201cThis line asks for a tip, but I see a service charge here.  Is that paid to you as a tip?\u201d\u201cYes, it is somewhat confusing.\u201d  Or misleading.  I wondered if the guy thought me a jerk when I put a dash in that line and re-entered the total.I am a tipper.  I always leave something for the housekeeping staff, and I make sure to have $5 bills for doors and bell captains. I found the delivery charge and gratuity disclosed in faint 6 pt type in a booklet in the room, I don\u2019t believe it was on the door card.  It is time for more truth in pricing.  And a little more thought about what makes a pleasant stay.  I would love to come back and enjoy it."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 9,
        "expertise": 0.043583802272978006,
        "user_cities_visited": 1,
        "review_days": 0.6067907995618831,
        "helpful_class": 3,
        "review_text": "apartment booked was \"prime ocean view\" when we were taken to our apartment the view we had was a huge block of apartments right in front of our balcony.  I complained to reception and requested to be allocated the apartment  we had pre booked and paid for only to be told sorry nothing available for two days and further more this is what they call prime ocean views, all that was visible from our balcony was a sea glimpse either side of the facing apartment block.  I contacted my travel agent in Australia who in the end did manage to get us moved into the correct apartment on that day. A really stressful way to start a vacation. Not to add that there was an issue with wasps around the pool area and I got bitten rather badly so was on antibiotics for my whole trip! never again"
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 13,
        "expertise": 0.0017459482965640001,
        "user_cities_visited": 30,
        "review_days": 0.18838992332968202,
        "helpful_class": 0,
        "review_text": "The location is a 2 minute walk off the strip and in the middle of everything.  I used the exercise facility which was very well equipped with bikes, treadmills and ellipticals as well as individual muscle machines.  The temperature outside during our visit was in the middle 60's, but sunny so we were able to use the outdoor pool on the 5th floor as well as the hot tub.  There was also another pool on the top level which was closed when we were there.  There was a reduced price kiosk near the hotel which was very convenient."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.400876232201533,
        "helpful_class": 0,
        "review_text": "I booked this hotel through Priceline.Com, and some of my annoyance is with this online company. I \"named my own price\" for a 4-star hotel in San Francisco - usually a Hyatt or equal level of hotel. My bid of $100 for \"accepted\" by Club Quarters, a choice never offered before in the years I have bid for hotels in San Francisco. I was traveling with a business companion. When I found out the hotel did not have rooms with 2 beds I immediately set out to attempt to rectify this. Neither party would budge in terms of giving me back my money. I was told by the hotel that I would be assigned a \"suite\" that had a very comfortable fold down bed in addition to the regular bed. My very negative experience with Club Quarters began upon arrival and the assigned room. It was like an extended stay Motel 6 with tawny furniture, dirty carpeting and virtually no natural light. The one window at the end of the tunnel-shaped room, faced, literally, an inner brick wall.  My companion appropriately described it as a Gulag. The \"second bed\" by the way, was a fold-down CHAIR. It was like sleeping on an ironing board. After complaining, the hotel allowed us to switch to a different room. This one had a third floor view of the street instead of the brick wall."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8225629791894851,
        "helpful_class": 0,
        "review_text": "I travel to Oahu at least once per year for work and always stay at the Park Shore Waikiki when I am in Honolulu.  The hotel has the Hawaiian feel, and the staff is wonderful.  The location is perfect for whatever your activities will be while on the island, and it is right across the street from the ocean.  I love walking into my room for the first time and hearing the Hawaiian music playing on the radio!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.5131434830230011,
        "helpful_class": 0,
        "review_text": "Great Hotel and staff was very friendly and helpful. Great area to stay and plenty of place to walk to. Room was very roomy and the view of the city was great. After a night out the hot tub in the room was nice to come back to relax"
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 72,
        "expertise": 0.002235655408412,
        "user_cities_visited": 109,
        "review_days": 0.066265060240963,
        "helpful_class": 2,
        "review_text": "We were blown away by the outstanding service on the club level (8th floor) of The Ritz Carlton in San Francisco. The beds were extremely comfortable and Corrine kept our room spotless.  The lounge was well attended and Leo went above and beyond to help me by getting me an ice bag for an injured neck and even saved some of my favorite soup so I could enjoy it the following day. The next day when I asked for it to be heated it up not only was it brought to our room they were kind enough to ask the chef for the recipe because I shared that I enjoy making soup at home! It is this type of thoughtful, considerate gestures that make us loyal Ritz Carlton customers. In addition, Michael, drove us in one of the hotel's cars to a restaurant on the water that we were too tired to walk to the first night we were in town. We told the hostess at the restaurant (I am sorry I have forgotten her name) we wanted to sit somewhere with a beautiful view and eat seafood. She made a perfect suggestion and we had a great meal with a gorgeous view of the Bay Bridge. Every time I walked back into the hotel I was warmly greeted and bottles of water were available. The food offerings on the club level were very good. I especially liked the smoked salmon in the morning.5 stars! Many thanks to the outstanding staff."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.203176341730558,
        "helpful_class": 1,
        "review_text": "I love the D its a perfect spot right in the middle of the action , the casino is great as well. Very modern rooms and flashy colors.The only complaint i have is i have been to the d 4 times if not more and i wish they would give specials to returning customers.I play at tables and therefore i dont get enough points for comps as a slot machine player. But other then that its a great place"
    },
    {
        "user_review_posted": 249,
        "user_total_helpful_votes": 61,
        "expertise": 0.0010790153884870002,
        "user_cities_visited": 37,
        "review_days": 0.5465498357064621,
        "helpful_class": 0,
        "review_text": "A business district hotel near to Chinatown.Their fridge are not for us to put our things and their wifi are chargeable unless you are SPG member with free wifi for three devices.They do not have Water kettle but can request for it.They have transport service provided for a fee."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 3,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 38,
        "review_days": 0.080503833515881,
        "helpful_class": 1,
        "review_text": "Pros: Staff was courteous, hotel was clean, and catching the bus to get to the main strip of Michigan Ave. was easy.Cons: WiFi connection was lacking - very spotty, view was of the parking lot between the towers, and the bathroom lighting was super dim."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 23,
        "expertise": 0.0045422781271830005,
        "user_cities_visited": 12,
        "review_days": 0.387732749178532,
        "helpful_class": 1,
        "review_text": "We booked the Palms for a few reasons, one of which, Vegas was really expensive this weekend and as always the Palms was a cheaper option being off strip. We wanted to try it in any case.Check in was easy and fast and we were offered 2 different upgrades, one for 20 bucks and one for 50, normally we would take one but this time didn't. The upgrades looked fantastic but the basic room we had was great. Very modern, very clean and always made up promptly at the beginning of each day by a really friendly member of staff.Restaurants are great here and there are lots of options from a fantastically priced buffet with great food to great fine dining in Alize. This is another reason to stay here as we didn't seem to be getting charged a premium for everything we were buying.The resort being about a mile off the strip could be an issue if this is your one and only Vegas trip but with UBER costing less than 10 bucks from the Palms to any place on the strip it's really easy and not too costly to get from the Palms to where ever you want to go.The one down side, but this is the case with almost every Vegas resort hotel is the resort fee. The main pool was closed and for that extra 32 bucks a night you only get internet and the gym if you want it, but, as I said this is the case with most Vegas resorts but a lot of them keep their pool's open year round. There is a small pool at Palms Place you can use but it's pretty cold anyway. Hopefully this idiotic resort fee's will have to be added to advertised price soon?The Palms is a great option and we will be back, it's better than most the other 4 star resorts we have used and a much better option than any MGM resort now they have added in all their extra charges. Stay here over any MGM property!In summary. If you are looking for a great quality hotel in Vegas at a great price better than strip prices and are happy to take an uber to and from the strip this is a great choice with friendly staff, great rooms and great food."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 8,
        "review_days": 0.060240963855421006,
        "helpful_class": 0,
        "review_text": "Although the trip to this hotel, was ok, they forgot a lot of regular amenities. Room service was slow for just toast and coffee.MY worst experience was that an employee STOLE my good David Yurman earrings, I was gone 15 min   I am NOT happy. Both the front desk and housekeeping supervisor was 0% unresponsive. Those earrings were a gift to me by my husband.   I am VERY upsetCindie HackneyTX"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 8,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.7059145673603501,
        "helpful_class": 2,
        "review_text": "Just checked out after four nights with our ten year old grandson seeing all the sites. What a special trip, only enhanced by the wonderful staff at this traditional, warm and caring hotel. Our grandson remarked one day after returning that it felt like coming \"home\" each day, not the gorgeous architecture, but feeling of genuine hospitality. He has already decided that whenever he comes to Washington, this is the hotel he will stay in!"
    },
    {
        "user_review_posted": 371,
        "user_total_helpful_votes": 89,
        "expertise": 0.001054314913901,
        "user_cities_visited": 132,
        "review_days": 0.9989047097480831,
        "helpful_class": 0,
        "review_text": "Could use some refurbishing.  The door didn't seal completely, so noise got in.  The air conditioner sounded like it's on its last legs, and the carpet was worn.All in all, a good place though;1 block from the beach (and that's through a park).  Room was clean.A little bit bar from restaurants and shopping to walk, but a short drive."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 33,
        "expertise": 0.002317113538563,
        "user_cities_visited": 53,
        "review_days": 0.060788608981380006,
        "helpful_class": 1,
        "review_text": "We had a 3 bedroom apartment on the 16th floor and it was perfect for what we needed, being 3 adults and 3 children. The bahtrooms are a good size as are the bedrooms, very comfortable beds. Fantastic view of Terminal 21. Breakfast was really good with a huge selection to choose from. We used the pool and it was really good having the shallow pool for the younger children and then the bigger pool. The children spent a bit of time in the kids room too. We used the tuk tuk to the main street a lot and it was really handy and regular. Only 4 mintue walk to Nana Station. Its very close to Suk 11 where you can find lots of restaurants and also once you are out on the street, a 5 minute walk to Terminal 21. Street food and evening markets are very close by. No noise up where we were so it was perfect. One of the showers didn't have very hot water, that was the only very small issue we had. Definitely would stay again. One other small thing, it is a dry hotel, so you need to talk your own alcohol, no bar. Didn't worry us as plenty of bars and restaurants close by."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 6,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 13,
        "review_days": 0.462212486308871,
        "helpful_class": 0,
        "review_text": "We've been staying at the Avenue Suites for two years- paying over $350+ night.    Each time it's quality and service has slip further down. On this weekend's visit the room was dirty on check in- the bathroom smelled of mold and urine. The bed sheets were pilly and gray, the sofa was so stained and ripped we didn't want to sit on it and the kitchen floor and carpeting was grossly sticky. The \" doorman\" didn't offer to help with bags on check-in and every time we went in and out they were just talking/ joking around with each other  and never once opened a door or assisted a guest with luggage. All of these things are a direct reflection on management!For the season, the hotel's a/c  has been turned off and no heat available (it was  45 degrees and raining  this weekend).  The A/C blew FREEZING despite being turned up to 80 degrees and we had to leave the a/c blowing to mask the street noise in our room- so we all woke up sick and stiff.   Used to be a fan of this hotel and recommended it to many families visiting for the city for college visits.  NEVER AGAIN- STEER CLEAR!  You'd be better going to a Hampton Inn and saving $100- $150 night."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 16,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 28,
        "review_days": 0.21412924424972601,
        "helpful_class": 1,
        "review_text": "We have stayed here before. Usually come here for a month at the time for work. The rambuttri has been ok in the past. This time we had one room with bed bugs and another with noisy ac. Staff is pleasant enough but unapologetic. That is Khao Sarn for you though.Breakfast is ok, rooms are clean (bed bugs excluded) and location is great."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.788061336254107,
        "helpful_class": 0,
        "review_text": "I made a last minute decision to travel with my parents to San franc. The staff were really friendly and generous, gave us a free upgrade to accommodate the additional guest. In addition they let us check in 3hrs early. Room is clean and spacious. Would definitely recommend."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7661555312157721,
        "helpful_class": 0,
        "review_text": "Very Nice Bar I very like the Abiance , view and all those things. I Really Enjoy the Happy Hour With Special Cocktails From Dino.He is make me Good Cocktails.Thank You So Much Dino. Have a Good Day With You"
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 31,
        "expertise": 0.0018442332245700002,
        "user_cities_visited": 29,
        "review_days": 0.11391018619934201,
        "helpful_class": 0,
        "review_text": "Was attending a week-long conference in Washington DC and stayed at this hotel. It is located in a mall but because of my busy schedule I was not able to go round the shops until my last day. I checked in on line before I arrived at the hotel and so that process was smooth. The suite I was allocated was very nice, very comfortable, no complaints from me. Breakfast was good. It is close to the Metro and some nice shops and restaurants. I thoroughly enjoyed my stay here and would recommend this hotel any day."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6166484118291341,
        "helpful_class": 1,
        "review_text": "My boyfriend and I share the same birthday and when we arrived here, 10 minutes before the clock struck our big day, we greeted the front desk attendant and proceeded to ask him about canceling our previous booking and replacing it with a cheaper rate we found online. Instead of listening and being helpful and understanding, he acted clueless and unaccommodating. He asks us if we want the room previously booked. We tell him to wait a second, so that we can pull-up our initial reservation in our email inbox. As we stand scrolling through our phones, Ronnie is clicking clicking away on his computer. NEXT THING YOU KNOW, PING! My boyfriend gets a notification that his credit card was charged for the ENTIRE STAY. We were livid!This man did not check our ID, confirm our stay dates, ensure the credit card on file was the one we wanted to use, nor did he ask for or receive a signature. This was clearly done on purpose, because for some reason this gentleman must have felt offended or maybe they don\u2019t like when people use third-party services. This is completely UNETHICAL. And as a result, our whole birthday weekend to San Francisco was ruined and had to be altered in several ways as we had to wait 3+ days to receive our funds.This place has no management on site on nights and weekends. The manager, once available, made no effort to accommodate us for the inconvenience or the fraudulent behavior of his employees who will probably get away with this if you stay here, too!"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 18,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 12,
        "review_days": 0.6746987951807221,
        "helpful_class": 1,
        "review_text": "Had a nice little staycation here with my wife. We loved basking in the sun at the rooftop bar/lounge/restaurant area.Hotel restaurants are often disappointing but both the food and staff at the Cleo downstairs were good.The rooms weren't huge but that's typical for NYC hotels. They were calming and well appointed. Location was just blocks from the subway and close to Madison Square Park. Easy to get to where I need to go."
    },
    {
        "user_review_posted": 131,
        "user_total_helpful_votes": 52,
        "expertise": 0.0018167989468120002,
        "user_cities_visited": 41,
        "review_days": 0.21248630887185102,
        "helpful_class": 0,
        "review_text": "We are Kimpton Khama members and great fans of the brand, we always try and stay in one of their hotels when we are visiting a US city. We have stayed at the Epic in Miami downtown several times, and also the Surfcomber on Miami Beach, so thought we would try the Angler for something different for two days before we went on a cruise. The Angler is a couple of blocks from the beach between 6th and 7th and is basically a Spanish mission style property with some modern extensions. We had a two floor studio which we found uninspired in terms of decoration - Kimpton rooms are usually a bit quirky - which we like, but this was dull and small - and the spiral stair was a bit steep for those of us of an older disposition. An additional problem was that the room safe was not actually screwed to the wall, and we had to get maintenance to fix it - that is not acceptable.Staff  were very friendly, as usual, though again there was no offer to help with our luggage from the cab into the lobby (up some stairs). On the plus side we really appreciated the free drink vouchers we were given as late arrivals - Kimpton have a manager's wine hour in the evening between 5 and 6, a great favourite of ours.We were surprised not to have been informed that there was major building work going on next door, luckily there was no noise while we were there, but there could have been, and we should have been told.Our stay was pleasant enough and we particularly liked sitting on the front terrace watching the world go by but, on balance, we prefer the other Kimpton locations in the area which have more character."
    },
    {
        "user_review_posted": 365,
        "user_total_helpful_votes": 365,
        "expertise": 0.004744565817058,
        "user_cities_visited": 268,
        "review_days": 0.6982475355969331,
        "helpful_class": 1,
        "review_text": "Like all Kimptons, it is pleasant, boutique-y, and dog friendly. Clean, comfortable, good but limited breakfast, expensive, zero in-room info info about the hotel, limited weekend breakfast hours if you need to get out early (8 am). At this price point, I expect more and also, room service past 10pm when there seems to be nothing in the immediate area to buy snacks for a decent price at this hour. The two small towels are ridiculous for two people! Very costly breakfast for room service too, like $12 for oatmeal or $16 for an omelet, $4-6 for coffee and tea. It is billed as a luxury hotel but given this, and porters absent, and doormen not opening the door for guests with luggage, it is mor accuractely a 3.5 star hotel. Nice room. Good elevators. Minibar prices are high, and service is incoherent. Fine for a night if you plan in advance. Beautiful views of the gorgous library and near Pike Place. But several hotels in area are clearly better, for less money and better service ( my 50 lb. bag on the 10th floor would have lived a porter after a four hour travel time, but staff were diffident, so I gave up). I would be hard-pressed to stay here again as the negatives trump the positives. I do like that they are dog friendly!"
    },
    {
        "user_review_posted": 167,
        "user_total_helpful_votes": 59,
        "expertise": 0.0016048670616390002,
        "user_cities_visited": 51,
        "review_days": 0.041621029572836005,
        "helpful_class": 0,
        "review_text": "I was a challenge at first, but the front desk attendant (Kumar) was a pro - realizing that it was my cab driver, not the hotel, irritating me. I was treated like a valued guest right away and attention to detail was apparent throughout the hotel. The guest receptions in the evening are also a nice touch. The lobby is inviting and relaxing. And, we loved that the rooms draw on their cannery history. No complaints here - I would totally stay here again!"
    },
    {
        "user_review_posted": 131,
        "user_total_helpful_votes": 29,
        "expertise": 0.0009644111238290001,
        "user_cities_visited": 49,
        "review_days": 0.139649507119386,
        "helpful_class": 0,
        "review_text": "On the corner of Mission St. and Embarcadero 1 block from the Ferry Terminal and a stone's throw from the Bay Bridge. Wonderful Restaurants close at hand. All within walking distance. Moderately priced. Did not eat in their restaurant but the lounge meal was tasty. Outdoor terraced patios on multiple levels."
    },
    {
        "user_review_posted": 80,
        "user_total_helpful_votes": 33,
        "expertise": 0.001892309389826,
        "user_cities_visited": 83,
        "review_days": 0.863088718510405,
        "helpful_class": 0,
        "review_text": "We stopped over in Dubai for 2 nights en route from Australia to Europe, choosing the Shangri-La for its proximity to the airport and Downtown area. All aspects of the stay were excellent. We chose a Cluib Executive Room on one of the higher floors, and this was a great choice, as the club facilities are excellent. For a small additional cost you achieve a range of benefits including breakfast in the morning, which is excellent combining buffet and a la carte elements, afternoon tea and happy hour drink and canapes. The club lounge, though quite small, is a pleasant place to sit and relax and read newspapers. All aspects of check-in and check-out and room service were excellent, and staff were friendly and efficient. Our room was very comfortable and spacious, with separate shower and bath, all furnished to a good standard and very clean. Importantly, the room was fully equipped for our three member family group (robes, extra toilettries) - something that can be overlooked frequently even in 5-star hotels.I thoroughly recommend the Shangri-La for business or pleasure, and we will certainly consider it on our next Dubai stopover."
    },
    {
        "user_review_posted": 96,
        "user_total_helpful_votes": 33,
        "expertise": 0.0015585347015330002,
        "user_cities_visited": 56,
        "review_days": 0.21686746987951802,
        "helpful_class": 0,
        "review_text": "I enjoyed my stay from the minute I arrived.  Check in was a breeze and I was allowed late check-out (SPG gold).  Everyone that works here is polite and professional.  The room and common areas were very clean.  The fitness room and pool are open 24/7.  I used the spa facilities after my work-out.  It was very nice and the receptionist was pleasant.  I had breakfast at the on-site restaurant.  Everyone was attentive and courteous.  The breakfast buffet offered many healthy and fresh options.  I like that this hotel is close to all the \"action\", but not a mega hotel with smoke everywhere.  My only \"negative\" was the hot tub was down for repairs.  No biggie!  I am looking forward to returning."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 12,
        "expertise": 0.029019088602008,
        "user_cities_visited": 3,
        "review_days": 0.6621029572836801,
        "helpful_class": 3,
        "review_text": "PLEASE READ!!I was really looking forward to having a positive experience and review for Kimpton Hotel Allegro. It was going to be my second time in Chicago and we had the hotel room booked for almost a month prior to our arrival. Unfortunately, our experience ended up being a disaster and something that I've personally never experienced in my life. On Saturday, April 21st in rm 1619 at approximately 12:50, we received a phone call from the hotel manager Corbin Holwerda stating that there were \"complaints\" of the smell of marijuana coming from our room and a $250 charge was going to be made on the credit card on file. My immediate reaction was confusion. At the moment, I was in the room alone while the other two guests were separately heading to a barbershop and in the hotel gym less than 30 minutes prior to the call. I advised that the manager that nobody in our room smoked absolutely anything at all and questioned whether they did a proper review of our room. I also questioned if the other rooms on our floor were checked. I told him that he can come to the room and perform whatever type of check is required, but that we weren't going to pay for and accept a charge for something that has nothing to do with us. I also emphasized that there was a settle scent of marijuana that we noticed existed in the hallway since the night prior when we arrived. He was adamant and aggressive about us being charged and if we didn't except the charges, then we will need to leave. I have to specify that we're three professional African-American males and 100% non-smokers of anything. He came to the room with Veronica Lopez, Samantha Galmore. Corbin immediately stated that he smelled marijuana seconds after entering the entrance of the hotel room and stated that we will be charged for it. I honestly in words cant begin to emphasize how appalled and disgusted it felt to be falsely accused of something that we didn't do. We refused to except charges and were then told that we would need to leave the hotel. We immediately called the police. When the police arrived, they listened to our statements and simply stated that this was a civil matter that would need to be pursued. They advised that they couldn't do anything because it wasn't a criminal matter. We obtained the officers names and information regarding a report that can be obtained from the Chicago police department. One of the officers had a camera on his chest that recorded our interactions with him. After the police left, we were told by the manager that we had 15 minutes to evacuate the hotel room. Veronica Lopez stood outside of the room and knocked on the door at least 3 times stating that we needed to hurry. At this point, we felt both harassed and profiled. It was very strange to us that the aroma of marijuana in the hallway was automatically linked to originating from the only room occupied by African-Americans on the floor. We were in the position where we had to take all of our luggage to the Starbucks next door while searching for another hotel to stay at for the remaining of our trip. We were in Starbucks for approximately 3/4 hours. The experience was both humiliating and disgusting. If Kimpton's corporate office and upper management at Kimpton Hotel Allegro believes that this is acceptable, then the public should be aware of this as well.The fact that we were basically thrown out of the hotel due to false and inaccurate accusations is beyond appalling and acceptable. The existing \"smell\" in the hallway and rooms were never properly and fully investigated. What proof existed that the other rooms were properly checked as well as ours?  Just because a smell of marijuana existed doesn't mean smoking occurred in our room since we occupied it. I'm personally not even used to the smell of marijuana and also suffer from seasonal allergies. For me personally, a customer who doesn't smoke also shouldn't be forced or expected to report a smell that they're not very familiar with. The bottom line comes to the fact that if anyone else was in that same room who didn't report the smell \"should\" have received the same treatment as us, which doesn't make it right. My question and concern is if a different guest who rented the exact room during the same timeframe that we did weren't black, would Kimpton staff had even checked the room? It really makes us wonder. It ultimately seemed to be the case that since we didn't call down to \"report\" an aroma of it, then we were an easy target to take the automatic blame. It's really unfortunate to say, but us being 3 African-American males played a role into this situation as well. Only individuals who would have been in our exact shoes Saturday afternoon would understand the level of disgust and disappointment from this situation. We even expressed wanting to do a drug test to prove our innocence. We were treated with the upmost disrespect and basically kicked out of the hotel like animals due to false accusations. There's absolutely no way that we will allow this situation to pass without being vocal. The response from Kimpton regarding this situation would truly confirm their commitment to fair treatment, empathy and customer service. I'm appalled and refuse to be silent regarding this unfortunate situation."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 3,
        "expertise": 0.001103387399315,
        "user_cities_visited": 13,
        "review_days": 0.5657174151150051,
        "helpful_class": 0,
        "review_text": "Everyone we encountered provided excellent service, whether it was at the front desk, at the work conference I was attending there, or at one of the on-site restaurants.  The Market is great to grab espresso coffee, a snack and even a bottle of wine to take back to the room.  We loved the View lounge (on the 39th floor); nice selection of apps and interesting cocktails.  The rooms are not as updated as the common areas of the hotel, but there are some modern touches such as the room tablet, which we used to find things to do and places to eat.  You can't beat the location.  About a 30 minute ride from SFO on the BART and it cost about $18/person round trip.  Tons of restaurants, shopping and museums within walking distance."
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 53,
        "expertise": 0.001767836015692,
        "user_cities_visited": 245,
        "review_days": 0.11171960569550901,
        "helpful_class": 2,
        "review_text": "The minute you step onto the grounds of the Halekulani and into its serenity you are taken far from the maddening crowds of hectic Waikiki. You have arrived in center of calm and peace in the middle of hustle and bustle of Kalakaua Avenue. Since I grew up on Oahu, I have watched the transition of this property grow from small green bungalows and gardens to high rises. On our many trips back we have always gone to the hotel's beachfront restaurant House Without a Key for drinks, dinner and hula but we have never stayed at the hotel. Prior to this trip we have usually stayed elsewhere primarily with family or The Royal Hawaiian's original pink lady building because of it Hawaiian tradition and the fact that I had birthday parties and took cotillion there.  But since we were celebrating my 50th high school reunion we decided to do something different this time. We stayed a few nights at the Hale Koa because that is where some school friends were staying and then we transferred to the Halekulani-very glad e did!. We arrived prior to check in time so we were invited to have a complimentary drink and wait by the pool. While we waited free cream popciles were distributed by the pool staff-something we later learned they do twice a day for pool guests. Within 30 mins we got a call that our room was ready.  Prior to going to our room a cheerful rep escorted us around the hotel who informed us of the different places to eat and shop, introduced us to the concierge and then took us to our room. My husband and I were on cloud nine the minute we walked into our direct ocean front view room-sheer beauty. Fresh papaya and chocolate were on the coffee. Our bags arrived within seconds. The closet between the bedroom and the bathroom had sliding doors that push back so we could enjoy the ocean view even while brushing out teeth! Our bed was extremely comfortable and we loved the abundance of pillows. Every night a printed thought for the day card and token were left on our bed. Once we walked out of our room and the minute we did a man vacuuming at the far end of the hall turn off the vacuum and waited until we got on the elevator to start up again-very thoughtful. We did not find our hotel room or other parts of the hotel in need of updating. We read on our room's balcony to enjoy the balmy ocean breeze. The floral arrangements throughout the complex are magnificent- assorted ginger and orchids. On Wednesday were invited to the manager's reception which was another 5 star touch.The Halekulani remains secluded because the hotel reps are constantly walking the property insuring its for quests only.  Also you will see several international couples getting married at the hotel. We think this is the place to splurge but the stay is priceelss and we will come back. We suggest you read the history of the hotel on their website and view the historical pictures before you go-it adds so much meaning to the experiencing of staying at the Halekulani."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 59,
        "expertise": 0.001545380155226,
        "user_cities_visited": 281,
        "review_days": 0.13581599123767701,
        "helpful_class": 0,
        "review_text": "The Max is a funky hotel in downtown Seattle.  It is an old building that has been renovated.  The d\u00e9cor is somewhat unusual with blacks and whites and photos of people enjoying luxurious experiences.  The rooms are small and crowded.  I got a higher level room but there was no chair other than at the desk which was really not comfortable for watching the TV.  The staff are very, very friendly and helpful.  The evening complimentary draft beer reception is nice and allows you to interact with other hotel guests.  The hotel\u2019s location is very good being in the center of the city and a 10-minute walk from Pike\u2019s Place Market.  The Miller\u2019s Guild Restaurant on the ground floor is quite good and is open for breakfast starting at 8 am.  The hotel room walls are quite thin and I had the pleasure(?) of listening to my neighbors engage in some kind of interaction.  All in all, I would not return to this hotel despite its very friendly staff."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 12,
        "expertise": 0.0022200154474230002,
        "user_cities_visited": 155,
        "review_days": 0.453450164293537,
        "helpful_class": 2,
        "review_text": "The rooms are good size, have wifi*, clean.  There is a pool and a garden. Lot of good restaurants within five minutes walk or you can try the hotel's own restaurant. Parking is free. The check in is efficient. The hotel has a limited free shuttle to the airport or you can take a taxi for $15.The hotel is a good 20 minutes walk to the strip.  Or you can the city bus number 202 right outside the hotel.  This route has frequent service.  Tip: buy a $5 unlimited daily pass from the driver on the first ride.  This lets you take any bus within the city of Las Vegas for 24 hours.* All Las Vegas hotels now charge a mandatory resort fee, which is above and beyond the daily room rate and taxes.  Silver Seven charges $20/night.  The fee includes free wifi, so technically it is not free."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 20,
        "expertise": 0.00195557809283,
        "user_cities_visited": 22,
        "review_days": 0.577765607886089,
        "helpful_class": 0,
        "review_text": "It was my first time in a St Regis property and I was overwhelmed by the service specially the concierges Leslie and Jean Francois, who were absolutely efficient and friendly. The room was very comfortable, and although I requested a high floor room, I was a bit disappointed to get a view to the internal part  of the building. Location is amazing, one block from the White House and walking distance to many good restaurants and shops."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 35,
        "expertise": 0.002586830458396,
        "user_cities_visited": 13,
        "review_days": 0.062431544359255006,
        "helpful_class": 1,
        "review_text": "We were in a King bed room with full kitchen. The building is very well maintained. The head housekeeper (forgot name)? Madelyne? also helped you learn how to make Lei's at the Managers Reception on Thursday night. The music, food, and Bamboozle drink at Managers reception on Thurs night is excellent. One of the female managers did a hula dance at poolside.The stay was perfect. It is a short walk to an ABC store to get any groceries, and a short walk to the beach. They offer free beach chairs to use and beach towels. We felt completely safe and had a great time. There is a safe in the room and private balconies. The birds were delightful. Had a view of the poolside area which offers a tropical setting. We would definitely stay there again."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 11,
        "expertise": 0.0032274081429990004,
        "user_cities_visited": 3,
        "review_days": 0.786418400876232,
        "helpful_class": 1,
        "review_text": "We have been to Hawaii a few times and always hoped to stay at this hotel, finally we were able to stay here. Don\u2019t book through a third party to stay here, you\u2019re are treated like second rate customers. The strike was still going when we arrived and we felt the aftermath for our entire stay. We moved rooms three times, first because we had a room with no balcony, the other two times our toilets over flowed and flooded the bathroom. Management did make some allowances, removing the resort fee and giving us credit at their beautiful restaurant but I can\u2019t say that made up for the middle of the night flooded bathroom and numerous moves. We\u2019ve stayed at other hotels on the strip and we had an amazing time and staff were so amazing, not so much here."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 7,
        "expertise": 0.002721688918312,
        "user_cities_visited": 75,
        "review_days": 0.44249726177437004,
        "helpful_class": 2,
        "review_text": "I stayed in Hotel Zephyr for 2 nights from 9th - 11th February. I stayed in a King room which was clean, quirky and comfortable.The check-in was smooth, and we were dealt with swiftly after a 14+ hour journey. The check-in staff were friendly and accommodating.The room was brilliant - cool decor, loved the dart board, had a fridge and FREE WIFI! Something i cherish as i like to post my photos when i get in from a day of sightseeing etc...The hotel grounds, reception, and outdoor area is unique and something you won't find elsewhere in the Fisherman's Wharf area. There are fire pits, and one made from computer monitors etc, which i thought was fantastic.Check-out was smooth and the staff kept our luggage aside while we waited on our transfer to the next destination.I'm a tour operator who quotes/sells SFO everyday, and i am in fact, switch selling agents to this hotel as i find it has much more better value than other hotels in the area - even something as simple as having a fridge in the room and free wifi sways people. Some hotels in the area don't provide this and except an extra cost - this day and age, it should be part in parcel.100% can;t recommend enough."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 14,
        "expertise": 0.0015474335478210001,
        "user_cities_visited": 24,
        "review_days": 0.40854326396495005,
        "helpful_class": 0,
        "review_text": "Friendly safe during all of our stay. Clean and good size room. Lovely breakfast buffet you can enjoy alongside the river. Shame about the dirty water. Apart from the noise from the local bars as we faced the road we enjoyed our visit."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.409090909090909,
        "helpful_class": 0,
        "review_text": "Stayed in the nobu suite. Very spacious. Staff was excellent and meeting our needs and friendly. Great tables to choose from and plenty of slots to peruse. Central location on the strip is also a plus"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 19,
        "expertise": 0.011420059582919001,
        "user_cities_visited": 3,
        "review_days": 0.050930996714129005,
        "helpful_class": 2,
        "review_text": "Obviously hotels as The Ritz-Carlton are an assurance of quality and great service, but having an upgrade to the Club Lounge is worth the money spent.It is quite a nice experience and also includes breakfast, lunch and desserts.Starsky, Alexander and Jose (Club Lounge Concierges) are experts at making your stay more confortable and they are also very good at helping you getting around the city's tourist offer.I would definitely come back to this hotel and Club Lounge.Great Hotel Location, near Union Square, almost all the Cable Car stops and Chinatown which is like 25% of the tourist attractions in the city.Thanks again to all The Ritz-Carlton's staff for our great stay!"
    },
    {
        "user_review_posted": 106,
        "user_total_helpful_votes": 14,
        "expertise": 0.000530875069482,
        "user_cities_visited": 26,
        "review_days": 0.8072289156626501,
        "helpful_class": 0,
        "review_text": "Stayed for 10 nights with friend's. Excellent location and plenty of eateries and things to do well within walking distance. Pool pretty good. Staff friendly and helpful and amenities pretty good. Hotel a little dated and could benefit from a bit of modernisation but overall, very happy with our stay."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 7,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 2,
        "review_days": 0.15607886089813802,
        "helpful_class": 2,
        "review_text": "Stayed at this property for the 2nd time with a group of friends and was (again) not disappointed. Everyone in my party found the Platinum Hotel to be reasonably priced all things considered. It is centrally located and about a 5-7 minute walk to the Strip. Everyone on the staff that we had contact with were genuinely friendly, gracious and helpful . The rooms were large and clean. The beds were very comfortable. We especially enjoyed our Strip view balconies where we enjoyed morning coffee and evening cocktails - great way to start and end the day. Will book here again when in Vegas"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 11,
        "expertise": 0.010570451285446,
        "user_cities_visited": 4,
        "review_days": 0.46385542168674704,
        "helpful_class": 1,
        "review_text": "What a superb hotel for the first leg of our honeymoon. We arrived at 7:30am and, even though we knew our room would not be ready, the hotel made every effort to accommodate us and get us in a room asap. We were able to leave our luggage and have a quick wander around the local area and grab some breakfast at one of the plentiful bars in the vicinity. The hotel had us in a room by 9am and, to top it all off, had run a lovely warm bath for us !!The rooms are very well equipped and there is plenty of hot water, toiletries (if you are travelling light) and our bed was very comfortable. Breakfast was plentiful and we noticed the food was checked and replenished frequently.The hotel is in a good location for Khao San Road and only a short Tuk Tuk ride to the Grand Palace and Reclining Buddha.The hotel do ask you to leave a 'damage' deposit at check-in but this was returned to us with no quibble at all when we checked out.If you don't fancy the faceless high rise hotels in central Bangkok then we would highly recommend Chillax Resort - a bit of a hidden Jewel"
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 40,
        "expertise": 0.001126579618537,
        "user_cities_visited": 46,
        "review_days": 0.31161007667031704,
        "helpful_class": 1,
        "review_text": "Remarkably good rate through AMEX, with $100 food credit, free breakfast and upgrade.  Ended up on the 45th floor facing both the bridges - dual aspect.  Wet bar was great, sheets and towels we perfect, reasonable plug positions for power and computers, deep tub and separate shower, reasonably large room service menu with tasty food, exceptionally good service (Sandy at the front desk was particularly good, as were the door staff).  We are a Four Seasons, St Regis, Ritz Carlton etc., family, but we are going to start looking at Loews again.  The Santa Monica Loews has never impressed (after four visits) but the SF property is absolutely a five star property at a lower price than many other 'big name' hotel chains.  You might end up somewhere else, but please do look at Loews before you book."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 19,
        "expertise": 0.000639605866432,
        "user_cities_visited": 87,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "Was looking for a location close to the strip, but not on the strip (where you pay resort fees). Alexis Park fit the bill. They offered hourly shuttle to/from the strip so we could still see the sites, but the distance so the sites were not 'in our face'. Rooms were descent, but it is an older resort so it's not crisp and clean. The staff was great. We had personal issues upon arrival and the staff worked very hard to make our check in as easy as possible (even though we didn't do our end of the deal). Would stay here again if traveling through the area."
    },
    {
        "user_review_posted": 66,
        "user_total_helpful_votes": 35,
        "expertise": 0.0024642318584720004,
        "user_cities_visited": 33,
        "review_days": 0.033406352683461,
        "helpful_class": 0,
        "review_text": "I was over from the UK attending a conference and was the Plaza for 6 nights. This is hotel is great value for money and the staff give 5 star service in every department. They are friendly helpful, attentive and willing. They don't just deal with a request they suggest how they can improve something. It was freezing - not by Washington standards apparently but by UK - consistently 6 to 8 below zero and we needed taxis every morning. Rather than wait outside they suggested we wait inside and they would call us. I being  stupid forgot my shaving cream - when I asked at the desk if there was a shop nearby I was asked what I needed and explained. A small travel shave cream and razor was immediately produced. This may be common in the USA but not in the UK.My room 800 was spacious and quiet at the end of the corridor. The view looking across Thomas Circle towards Lafayette Square was sublime. Comfortable bed, and good quality finishings, I felt pleased to return after some busy days at work.Here's a suggestion and not intended as a criticism but the option of a small travel kettle and access to some milk would be a special touch for UK visitors. I prefer tea to coffee and struggled to make a good cup for a early morning  / home from work drink and struggled with the coffee maker to make anything half decent. In fact would recommend taking your own teabags to the U.S. as wherever we went it was mediocre.I had to go the Grand Hyatt several times which is undergoing a major refurbishment but commands premium rates. For my part the Plaza is better value for money in a city which understandably commands high hotel prices in central locations. With the White House just 10 minutes away on foot and access to other key \" must see\" sites relatively close you are well appointed at this hotel.The restaurant is good - we used it a couple of times and the bar which replicates the menu welcoming with reasonable prices by hotel standards.We stayed during low season so it was not the busiest of times in Washington generally although the hotel was popular.Work commitments are likely require me to return and next time plan to bring my wife ( - when it's not freezing cold!). I will certainly look to be staying here. Warm friendly welcoming and good value for money."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.9775465498357061,
        "helpful_class": 1,
        "review_text": "I was waiting in the lobby for the 3PM check-in when the security suddenly took away my bags, opened them without my permission and threatened to call cops on me because I \"might have a bomb.\" The concierge was loudly laughing at me when I confronted the security about this. I told the security it is racist to make such an assumption and they said they were \"sorry that I felt that way.\" I called the Ministry of Foreign Affairs in my country, which told me to wait for a call from the Embassy in the US. The hotel saw this and gave me a full refund.This is easily the worst hotel I have ever been to. I would not recommend this place to anyone. I also stopped using hotels.com after this incident because of their unwillingness to help.150\uc790 \uac00\uae4c\uc774 \uc37c\ub294\ub370\ub3c4 \uacc4\uc18d 50\uc790 \uc774\uc0c1 \uc4f0\ub77c\ub294\uac74 \ubb50\uc8e0? \ud55c\uad6d\uc5b4\uac00 \uc544\ub2c8\ub77c\uc11c \uc778\uc2dd\uc744 \ubabb \ud558\ub098\uc694\uc678\uad50\ubd80\uae4c\uc9c0 \ubd80\ub974\uac8c \ub9cc\ub4e4\uc5c8\ub358 \ud638\ud154\uc785\ub2c8\ub2e4 \uc808\ub300 \uac00\uc9c0 \ub9c8\uc138\uc694"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.439759036144578,
        "helpful_class": 0,
        "review_text": "I had an issue with my dates and Samoan that I spoke with through customer service was FANTASTIC!  She made it all work out to where I feel so much better and am totally looking forward to my Chicago visit!  Will write more after my stay :)Thank you so much Samoan!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.08543263964950701,
        "helpful_class": 0,
        "review_text": "Selected hotel based on location and things to do in area as well as welcoming atmosphere. The front desk staff and all of those in the restaurant were fantastic. This modern well located hotel within walking and transport links to key DC sights was perfect for our four day stay in the capital. We will probably stay here again, loved the location, staff was nice, good value. There were a few kinks but no big deal."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 8,
        "review_days": 0.059693318729463006,
        "helpful_class": 0,
        "review_text": "helpful staffs,beautiful smiles,free breakfast,close to the beach,free wifi,free rental beach towel,room was kept tidy...\u2661thank you for made our stay comfortable\u2661\u2661\u3068\u3066\u3082\u89aa\u5207\u3067\u7d20\u6674\u3089\u3057\u3044\u30db\u30c6\u30eb\u3067\u3057\u305f\u3002\u3088\u304f\u30c4\u30a4\u30f3\u3068\u30c0\u30d6\u30eb\u3067\u63c9\u3081\u3066\u3044\u308b\u69d8\u3067\u3059\u304c\u2026\u65e5\u672c\u3068\u9055\u3063\u3066\u3001\u30a2\u30e1\u30ea\u30ab\u306f\u30d9\u30c3\u30c9\u6570\u3067\u306f\u306a\u304f\u6cca\u307e\u308c\u308b\u4eba\u6570\u3067\u4e88\u7d04\u3092\u53d7\u3051\u4ed8\u3051\u308b\u306e\u304c\u5f53\u305f\u308a\u524d\u3089\u3057\u3044\u3067\u3059\u3002\u3069\u3046\u3057\u3066\u3082\u30d9\u30c3\u30c9\u3092\u5206\u3051\u305f\u3044\u5834\u5408\u306f\u3084\u306f\u308a\u8ffd\u52a0\u6599\u91d1\u3092\u652f\u6255\u3063\u3066\u78ba\u7d04\u3057\u3066\u3082\u3089\u3046\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u65e5\u672c\u4eba\u306e\u611f\u899a\u3092\u7406\u89e3\u3057\u3066\u3082\u3089\u3044\u3001\u30b7\u30f3\u30b0\u30eb\u30d9\u30c3\u30c9\u3001\u30c4\u30a4\u30f3\u306e\u90e8\u5c4b\u3092\u5897\u3084\u3057\u3066\u884c\u3051\u308c\u3070\u82e6\u60c5\u306f\u6e1b\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u90f7\u306b\u5165\u308a\u3066\u306f\u2026\u3067\u3001\u9762\u767d\u3044\u4f53\u9a13\u3092\u3057\u3066\u307f\u308b\u306e\u3082\u30a2\u30ea\u3060\u3068\u601d\u3044\u307e\u3059(*^^*)"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 30,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 62,
        "review_days": 0.6341730558598021,
        "helpful_class": 0,
        "review_text": "I just arrived today from Ohio. When I checked in, I didn't want to give them my credit or debit card because OCRFA is paying for my room. They said they have to. They charge for \"wifi\" which I will not be using while I am here. I won't have time. No other hotel ever charges for wifi. Ridicules. The room is nice, except paint is coming off the door of the closet."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.2092004381161,
        "helpful_class": 0,
        "review_text": "Worked late and slept in the next day. Tried to rush out and was charged for the 25 min. The rooms were nice but the hallways look dated and uninviting. Carpets look worn, lots of food trays in hallways , bags of trash near elevators. It's really a shame. If you can get this place for 140 a night. Otherwise, Spend the money and stay  elsewhere. You'll be glad you did"
    },
    {
        "user_review_posted": 451,
        "user_total_helpful_votes": 183,
        "expertise": 0.0018596114461640002,
        "user_cities_visited": 164,
        "review_days": 0.42168674698795106,
        "helpful_class": 0,
        "review_text": "If you are not into the casino craziness and cavernous size of those hotels but still want an excellent hotel, great location and helpful staff, this is a great hotel.My room had recently been renovated; very comfortable - heavenly Bed wins every time.Enjoyed the lobby bar, ate an entire bowl of complimentary nuts (by myself...) and then ordered dinner at the bar - as a single female, this is a very safe environment too.Excellent staff and was able to accommodate my request for a room near the elevator."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 102,
        "expertise": 0.006320833530366001,
        "user_cities_visited": 62,
        "review_days": 0.756297918948521,
        "helpful_class": 0,
        "review_text": "Situated slap bang in the middle of China Town, this hotel does just about enough to earn all of its 3 stars.I were back in Bangkok after some 20 odd years, nowt changes. This hotel is within walking distance of some of the major sights of Bangkok and has a liberal policy with regards bringing back 'guests' at all hours. An absolute necessity for me.Staff were friendly, my room was windowless which may be somewhat disconcerting for some. I was fine with it. Why? My military training often meant I had to spend significant periods of time in solitary confinement, pitch black in the middle of nowhere. This was exactly the feeling I had in my room, especially during the regular power outages being suffered by the hotel.Breakfast was as repetitive Mrs May's 'Strong and Stable' spiel. Stale bread, a mini egg station, bland coffee and a few sorry pieces of fruit. My advice is to opt out of this and find something better nearby.The saving grace was the rooftop pool and bar. Very nice views of the city and an ideal rest-bite from the inhumane heat and humidity that 'the Big Kok' has to offer. A few tips:1. You are unable to swim in the pool naked. I did not know this and had to return to my room to fetch my briefs before returning2. If your sunburn has begun to flake, the bar staff may ask you to not use the pool as was the case for me.3. Bar has a happy hour from 5-7pm but even then the prices are very steep by Bangkok standardsAside from that, the hotel does what it needs to do. By no means luxury and by no means a steaming dung heap either"
    },
    {
        "user_review_posted": 98,
        "user_total_helpful_votes": 27,
        "expertise": 0.001227237005361,
        "user_cities_visited": 27,
        "review_days": 0.12157721796276001,
        "helpful_class": 1,
        "review_text": "This is one of my all time favorite hotels. We had a suite with full kitchen including a full size refrigerator and stove. The bathroom was of the highest quality and top the highest scale for luxury. The beds were so comfortable we did want to get up. The cleanliness of this place was phenomenal. Room services quickly catered to your requests and fees were reasonable. Valet parking was 35.00 a day and rooms were about 200.00 per night, not bad for a great part of DC."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 5,
        "review_days": 0.180722891566265,
        "helpful_class": 0,
        "review_text": "Although I did not stay at the Hotel Nikko, I attended a buffet presentation and was overwhelmed by the range of foods offered and also by the quality of the food and I was impressed by the high standard of service provided by the excellent staff members."
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 27,
        "expertise": 0.0026786489842960002,
        "user_cities_visited": 21,
        "review_days": 0.056407447973713006,
        "helpful_class": 1,
        "review_text": "We were sent here by Emirates when they overbooked our flight, it's fine but nothing special! Seems to be lots of renovations going on which made the hotel smell unpleasant.No free wifi which I find crazy in this day, especially as the hotel was mainly filled with disgruntled passengers trying to get in contact with people at home! You can pay for wifi but it's really expensive and quite slow!Staff were okay, lacking in attention to detail and some had to be asked several times for things, food also very expensive, and not really worth it!This hotel would not have been my choice."
    },
    {
        "user_review_posted": 76,
        "user_total_helpful_votes": 19,
        "expertise": 0.001103387399315,
        "user_cities_visited": 28,
        "review_days": 0.9375684556407441,
        "helpful_class": 0,
        "review_text": "We stayed here because it was around $30 a night, a lot cheaper than staying on the Strip.We originally booked a standard room, but after my hubby asked if they had any \u2018complimentary\u2019 upgrades and slipped him a $20, we were given a premium room. Thanks Socrates!I\u2019m not sure what the standard room looked like, but the premium room was a step up I guess? Basic room, it looked like they renovated the bathroom and then stopped. One door on the closet didn\u2019t work too good.Pillows on the bed were just okay.WARNING:  If you like to go back to your room and relax in peace and QUIET - stay somewhere else. One night I went to bed around 10:30pm and couldn\u2019t fall asleep until close to 1am. It was so loud! There was live music going on practically right outside our room, you could literally see the walls vibrating. Usually dies down around 2am, but before that, forget about sleeping."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 22,
        "expertise": 0.004339990437309,
        "user_cities_visited": 11,
        "review_days": 0.46987951807228906,
        "helpful_class": 0,
        "review_text": "I can not say enough about this hotel. The staff was absolutely superb. Not only were they responsive and diligent, they made us feel like we were the only ones staying here.The accommodations were great, and beds were comfortable. Food was great and over all a good experience.One of my favorite things was that they made and delivered to the room a special piece of birthday cake for my daughter. It was very thoughtful and unexpected.Great bikes they allowed us to use and a cool welcome bag. What more can I say, this is the way it is supposed to be!!Thank you to everyone. Y'all were amazing!!"
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 20,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 19,
        "review_days": 0.49014238773274904,
        "helpful_class": 2,
        "review_text": "Fantastic views of the city and the bay. Comfortable and quiet. Best hotel I have stayed in in my 30 years of traveling. And downtown. Excellent staff in every part of the hotel. Very close to the office where I had some meetings. Easy walking distance to awesome restaurants and not far from the Bart Stations (Montgomery and Embarcadero)."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45947426067908,
        "helpful_class": 0,
        "review_text": "I enjoy this hotel's service and location. After a long day, I ate at the bar and Ron Clark took my food order and served it to my table. He made sure the chef prepared it according to my specifications. Pleasant and friendly atmosphere."
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 23,
        "expertise": 0.0011442995163690002,
        "user_cities_visited": 33,
        "review_days": 0.022453450164293003,
        "helpful_class": 0,
        "review_text": "In the heart of the loop with all its energy and activity is this quiet little haven.  I must have walked past it hundreds of times and never noticed it.  Despite its proximity to the elevated train and street traffic, once inside the doors you do not even know the rest of the world exists!  Its decor is very calming.  The room was wonderful.  The bed was comfortable.  The shower/bathroom was incredible.  The staff was courteous and very accommodating.  We stayed 2 nights and were very busy with all the opportunities downtown."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 13,
        "expertise": 0.015668101070285,
        "user_cities_visited": 62,
        "review_days": 0.15607886089813802,
        "helpful_class": 1,
        "review_text": "Booked here for Marathon weekend. Staff werent very pleasant at check in, had a parcel delivered a few days before and had to go with teh security guard to the post room which was through a corridor behind the reception area. OMG what a dump, hoping the rest of the hotel wasnt the same. I was in the North Tower and once out the lift I was horrified at how old and outdated everything was, I dont think it has been painted or had new carpets since it was built. The rooms were just as bad, yellow bed sheets, cold water (no hot) pressure in water was so bad it took over an hour to run a bath which was stone cold. Free WiFi - dont bother, disconnects every couple of minute. The train runs straight past the back of the hotel and can be heard all night long.Staff are not welcoming and do not want to deal with an issues. First night the guy in the room next to me started blasting and I mean blasting his music, i think all of Chicago could hear it. I rang down to the front desk and the receptionist had an attitude as if I was in the wrong to complain. She put me through to security as she clearly didnt want to deal with it and I was told they would deal with it when someone was available. HELLO ITS 11PM IM TRYING TO SLEEP. 6am it started again. I asked to move room and was put on a floor with construction work, wasn't advised of any work going on but though hey ho at least I can sleep tonight, NOPE HOW WRONG WAS I, they were still doing work at 10pm and I was running the marathon in the morning. Once again I called the front desk and was told she didn't know when they were finishing for the night, very helpful answer. Location is perfect but honestly spend your money on something better a little further away from the loop you will be thankful."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 3,
        "expertise": 0.0006178969436160001,
        "user_cities_visited": 7,
        "review_days": 0.17360350492880602,
        "helpful_class": 0,
        "review_text": "There seem to be less and less places, when away from home, that can make you feel like you're living there!Well the Alexis is amongst one off the few.From the warm inviting staff to the selfless doormen-bellmen. to the pet friendly atmosphere to the very hip-elegant overstuffed and delightfully vast array of rooms!!!  Alexis has it all!!!First Ave. Seattle  has ferry's, pike street market,  pioneer square,  heart of downtown.  Wow, what more could you ask for?This boutique hotel has kept me well fed, rested,  parked and entertained for years.. and the two day biz tip Nov 6-7 was no different! great free coffee in the lobby in the AM and Assortments of the \"grape\" at sunset. I was upgraded with kindness to a suite with and full kitchen...simply because. Can't say that will happen for one and all  but marvelous nonetheless.. perhaps its my frequenting the property or kindness of Management; either way  it was most appreciated !Except for no indoor pool ONE WANTS FOR NOTHING, after only one night!!!My vote: It is the role model for what an away from home stay should be!!!Bravo Alexis and Kimpton!!!  This one hit it out of the park!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 21,
        "expertise": 0.011217771893044001,
        "user_cities_visited": 10,
        "review_days": 0.026834611171960003,
        "helpful_class": 0,
        "review_text": "Stayed here 2 nites on layover to Honolulu.  There is a Starbucks right there so breakfast is easy.  And you are only 2 blocks to the area that has the Space Needle.  The staff is super helpful and friendly.  They even showed me my room and when I said I wanted one on a higher level they were quick to accomodate.  Rooms are very clean.  The bed is Wonderful.  And I felt safe at night; it's in a well populated area. If I ever come back to Seattle for a couple days I will stay here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.45071193866374504,
        "helpful_class": 0,
        "review_text": "Rooms were recently remodeled, and while they obviously weren't brand new, they weren't shabby either. We stayed in a 1bd suite, though friends who stayed in deluxe rooms complained about shower size. The shower in the 1bd suite was over a tub so we didn't have that problem.Location, though, is amazing for Waikiki. Walking distance to a ton of restaurants, bars, shopping, the International Marketplace, Yokocho Alley, etc. BUT the best part is that it wasn't on the main road (Kalakaua) so it was quieter when we wanted to get some rest.Service was great. People are super friendly. I coordinated my wedding hotel block here and had a great experience with Brent. Highly recommend him."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.876779846659364,
        "helpful_class": 0,
        "review_text": "The toilet had urine drops all over it upon arrival and I had to scrub it clean, which was  disgusting. The Q-tips were opened and had clearly been used. For the amount of money I paid to stay here, I was extremely disappointed with the cleanliness of the room, or lack there of."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 9,
        "expertise": 0.004259075361359,
        "user_cities_visited": 7,
        "review_days": 0.36418400876232204,
        "helpful_class": 1,
        "review_text": "We got a great deal on this hotel by booking directly from their website with a AAA discount 7 months in advance.  We reserved a city view room with double beds and were placed on the 11th floor.The Pros:Conveniently located in the heart of Waikiki.We can see the ocean from our room.The room is large for being 240 sq ft.The free trolley.The free beach bag which we used a few times.Toiletries provided were decent.Tanaka of Tokyo.The Cons:The bathroom and balcony were tiny.The shower was old,  I hurt my finger nail trying to open the door.We were next to the elevator and it got loud so we blasted the a/c.We got one of the older rooms that had not been refurbished.Coffee and condiment provided was kinda gross.If we get a good deal we might stay here again, however, I hope all the rooms are refurbished by the time we travel back to Oahu."
    },
    {
        "user_review_posted": 139,
        "user_total_helpful_votes": 41,
        "expertise": 0.0013216834675250002,
        "user_cities_visited": 154,
        "review_days": 0.331325301204819,
        "helpful_class": 0,
        "review_text": "I must suggest that a trip to Washington DC will be a perfect visit if one stays at the Ritz Pentagon City. Every employee makes you feel like family. Starting with valet service, to the front desk, to housekeeping, to the lounge, to the front desk to the GM Tod Morrow, each and every individual was courteous, friendly, helpful, professional and respectful. This was the perfect way to spend time away from home and be treated with the best customer service. An amazing team of people who care and enjoy working at the Ritz.We actually stayed an extra day due to the level of customer service.Highly recommend"
    },
    {
        "user_review_posted": 753,
        "user_total_helpful_votes": 847,
        "expertise": 0.005350622959630001,
        "user_cities_visited": 71,
        "review_days": 0.9025191675794081,
        "helpful_class": 0,
        "review_text": "My favorite hotel on Oahu, updated but still feelign like classic Hawaii.  Just far enough away from Wakiki and downtown Honolulu, but close enough to allow exploration, dining, meetings, activity outside the property if desired."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 5,
        "expertise": 0.0039354150575600004,
        "user_cities_visited": 4,
        "review_days": 0.030120481927710004,
        "helpful_class": 0,
        "review_text": "Perfect location, gorgeous suite, helpful staff, excellent price. Lovely breakfast on the roof terrace.There was work being done on the hotel while we were there but this did not impact our stay at all. There are some wonderful restaurants nearby too, the staff were very helpful recommending these when we asked."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 1,
        "expertise": 0.000698812019566,
        "user_cities_visited": 7,
        "review_days": 0.16922234392113902,
        "helpful_class": 0,
        "review_text": "This is a solid choice for a visit to Honolulu / Waikiki. It's got a great location, just a few minutes' walk from lots of restaurants and shops, and the famous Waikiki Beach. It's a good choice for families or couples. The rooms are comfy and quiet, though a bit dated. But don't let that discourage you. The place is spotless and the hotel staff is super-helpful and kind. If you want a spiffy, hip, resort complex with oodles of amenities, look over at the Hilton Hawaiian Village. (And hold onto your wallet.) The Luana is moderately priced and a great choice for a visit to Waikiki. We'll be back."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 37,
        "expertise": 0.029828239361506,
        "user_cities_visited": 11,
        "review_days": 0.9337349397590361,
        "helpful_class": 0,
        "review_text": "We were strolling down 5th, heading to Saks when we spotted this little gem. I\u2019m not sure what it was that made me peer inside the window of The Whitby Bar, but I\u2019m so glad I did! Immediately I told my friend, we are going inside to take a look. The decor is what lured me in! It was like an eclectic look between Europe and New Orleans. I later found out the interior is designed by the owner Kit Kemp who is know for her stylish and witty interiors.  Exactly! We asked for a little tour of the restaurant and saw a few young women having a tea party in back! The seating is all sofas and soft cushy chairs. We asked to see the dinner menu and canceled our reservations at Stk for dinner and booked a reservation here!We arrived full of excitement! The service was impeccable! The host Mr. Hunter sent over two glasses of champagne to help us celebrate my Birthday! Nice touch! Our waiter Carlos was a gem! He was polite! Offered suggestions when asked, came to the table at the exact perfect moments to ask if we needed anything. The food was spectacular! We both had the burrata salad, so fresh and the balsamic vinegar was def of high quality! The bread, the butter, the water, the presentation was superb! For dinner we both had the NY Beef Filet... best I\u2019ve had at any high end steak house! For dessert they send over a beautiful cupcake with a candle in it for my Birthday! That cupcake was amazing! We also ordered the blueberry pie with a dollop of ice cream and the best cafe latte I\u2019ve ever had except for when I was in Cuba!After dinner we asked for a tour of the hotel! They had a beautiful library themed space for parties, a theater with red leather seats!! The bathrooms were something out of an Alice and Wonderland storybook! I asked to see the rooms but they were fully booked! I will one day spend a night at this hotel! No doubt about it!"
    },
    {
        "user_review_posted": 61,
        "user_total_helpful_votes": 29,
        "expertise": 0.002197730639621,
        "user_cities_visited": 371,
        "review_days": 0.8373493975903611,
        "helpful_class": 0,
        "review_text": "When I first pulled into the resort I was less than impressed.  Clean, but kind of small and not impressive.  The lobby was better, and staff was most helpful, even when I refused the offer of a timeshare presentation.  Then I saw the apartment - WOW!  It was beautifully furnished, everything was thought of that might be needed.  Thick towels, comfy bed with loads of pillow choices, kitchen stocked with really good dinnerware, cookware, appliances.  I would recommend Bluegreen Club 36 to anyone going to Vegas, and would certainly go there again."
    },
    {
        "user_review_posted": 155,
        "user_total_helpful_votes": 56,
        "expertise": 0.001643691293561,
        "user_cities_visited": 108,
        "review_days": 0.297371303395399,
        "helpful_class": 1,
        "review_text": "Near the subway or about 30 minutes from airport without traffic in a taxi.  About two stops from one of the night markets ( you could walk) and more importantly 100 baht taxi to the MBK shopping center. We really like this hotel.  Nice room and a great shower.  Enjoyed 9 floor pool. There is only one person who handles the bar and restaurant on the 9 floor. Service for drinks and ordering meals is slow.  We would have actually spent more at the restaurant but it just took too long.  I would have said they need more staff but they just need to train the person they have to handle more than 2 tables.  Let them wait the bar and the surrounding tables at an Outback a few nights and they would get a better understanding of what to do with more than 3 customers.  Other than that good food and a great hotel."
    },
    {
        "user_review_posted": 88,
        "user_total_helpful_votes": 54,
        "expertise": 0.0028688072382210003,
        "user_cities_visited": 48,
        "review_days": 0.4052573932092,
        "helpful_class": 1,
        "review_text": "I booked Hotel Zelos on a whim using one of Hotwire's mystery rates last minute---and got an incredible deal. The location is great--it's a quick walk to Union Square and a pretty central location to pick up an Uber for anywhere in the city. The lobby was very small but nice. The room was fairly spacious and felt cozy and luxurious. The bed was super comfortable. The bathroom was a good size and the Molton Brown toiletries smelled amazing. We were on the same floor as their restaurant, Dirty Habit, but never heard a peep. The only downside: the hotel seemed understaffed. There was always a line at the front desk, and the front desk clerk and the bellman were both hustling super fast. When I called room service to place my breakfast order, I had to call three times before someone answered the phone. Other than that, the stay was wonderful--the hotel manages to feel modern, cozy and luxurious all at the same time."
    },
    {
        "user_review_posted": 157,
        "user_total_helpful_votes": 46,
        "expertise": 0.0013121173723070001,
        "user_cities_visited": 99,
        "review_days": 0.6708652792990141,
        "helpful_class": 0,
        "review_text": "I stayed there for 4 nights three weeks ago and it was a great hotel, great location and the concierge suggested great restaurants to us. It was clean overall, bathrooms are a bit outdated but okay. Loved the digital key offering too (being an Hilton Honors member).The only negative feedback I would have is that I had booked a Skyline View - King Bed bedroom and was given a two double beds which is not exactly the same, in experience. I compared my room to my friend's room which had paid for the same type of rooms and got a Corner - King bedroom with a fantastic view. I am coming back next week, so hopefully, that was just a program error."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 12,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 7,
        "review_days": 0.08543263964950701,
        "helpful_class": 0,
        "review_text": "From check in to check out, we had a wonderful experience at this quaint, hidden gem in Seattle. My husband and I stayed for one night before heading up to Vancouver to board a cruise ship to Alaska. The staff went above and beyond to assist us with sightseeing being new to the area, and even checked us in early when our plane had an early arrival.  The decor was a bright and cheery contemporary design and the room was impeccably clean.  My husband and I loved the duvet covers on the bed, which were the softest, most exquisite bedding we have ever had in any hotel.  This hotel is just outside the busy parts of Seattle which made it so much quieter, but it is easy to walk to wherever you want to go. The hotel has a great little restaurant inside and they are constructing a new espresso bar type area for their guests. I would highly recommend The Maxwell Hotel to anyone that is visiting the Seattle area and I would stay again on our next trip to such a wonderful city!"
    },
    {
        "user_review_posted": 121,
        "user_total_helpful_votes": 68,
        "expertise": 0.00261803737474,
        "user_cities_visited": 48,
        "review_days": 0.7557502738225631,
        "helpful_class": 0,
        "review_text": "The hotel was very nicely redone.  Service was not good.  Room service was horrible.  Valet had you use a # to call for car, but it didn't work.  We had 3 people in a junior suite at check in, yet had to request a sofa pull out linen service at 10pm.  They have a long way to go......"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 23,
        "expertise": 0.001782251172115,
        "user_cities_visited": 32,
        "review_days": 0.16648411829134702,
        "helpful_class": 1,
        "review_text": "My wife and I recently took our second trip to the Ritz San Francisco and we are glad we did.  Since oue last stay they have renovated all of the rooms and the halls.  We stayed in one of their outstanding club rooms.  I believe it was room 828 a corner room with great views. We also dined in the club room many times and I was completely satisfied.  If you want a great place to stay with friendly staff this is it."
    },
    {
        "user_review_posted": 309,
        "user_total_helpful_votes": 167,
        "expertise": 0.002513509353975,
        "user_cities_visited": 398,
        "review_days": 0.279846659364731,
        "helpful_class": 0,
        "review_text": "Hotel is in the CBD, a short walk from a station, Pike Place Market and the Space Needle. The building however is old even if cosmetically refurbished even in the North tower, the bathrooms are small without standalone showers, the decor is a mixture of old and randomly replaced (though thankfully the beds and linen seem up to Westin standards), the lifts are slow and worst of all the walls are paper thin, I could hear our neighbours in all their glory. On the upside the views are good if you get a high floor!The staff are good though, but for the money the room cost us there are surely better properties in Seattle.For those that are SPG regulars, benefits amount to a larger room on a higher floor plus points, that's pretty much it, no club lounge or full breakfast included."
    },
    {
        "user_review_posted": 238,
        "user_total_helpful_votes": 71,
        "expertise": 0.0013379731237080001,
        "user_cities_visited": 301,
        "review_days": 0.9534501642935371,
        "helpful_class": 0,
        "review_text": "Our company used to put us up closer to Union Square.  I didn\u2019t always feel safe there especially if I walked west of there.  This location is awesome.  Very close to the convention center, Market Street, and lots of shops and restaurants.  In addition the staff was quick and friendly and the rooms are very modern."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 21,
        "expertise": 0.002721688918312,
        "user_cities_visited": 67,
        "review_days": 0.7234392113910181,
        "helpful_class": 1,
        "review_text": "I've always loved the Kinzie for its boutique charm. The quaint, free happy hour was a great first stop before a night out. Breakfast was set up in the elevator lobby on each floor, a home-like walk from the room in a robe and slippers. Now the happy hour is without mixed drinks, just beer & wine. The breakfast has been moved from the elevator lobbies to the 5th floor making it less convenient. Why do hotels eliminate the things that make them unique? Guess I'll have to look for an alternative that isn't looking to go \"generic\". I hope management reads this and rethinks!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7382256297918941,
        "helpful_class": 0,
        "review_text": "We were on the 2nd floor. You could hear people talking outside our window. Light switches were black with dirt. I don\u2019t think they had ever been cleaned. Floors in the bathroom were filthy. Continental breakfast was very good with a lot of options. Location is great if you want to walk around Georgetown."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 11,
        "expertise": 0.002317113538563,
        "user_cities_visited": 14,
        "review_days": 0.488499452354874,
        "helpful_class": 1,
        "review_text": "This hotel was clean, spacious and right at the end of Waikiki. Upon check in we received a tote bag with a bag of organic suntan lotion. I'm very particular about what I put on my skin for health reasons and was shocked that a hotel would give away such a great bag. From there I was excited to stay! Beautiful views of the beach and in walking distance of fun shops and restaurants. Would definitely stay again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 7,
        "review_days": 0.388828039430449,
        "helpful_class": 0,
        "review_text": "Most people like being closer to shopping and Union Square but that location is too congested and noisy for my liking.  I prefer being right across the street from the Ferry Market which has it's own unique blend of retail and food options. From there you can take a ferry to Sausalito or hop on a cable car."
    },
    {
        "user_review_posted": 209,
        "user_total_helpful_votes": 58,
        "expertise": 0.001236955347654,
        "user_cities_visited": 76,
        "review_days": 0.36473165388828005,
        "helpful_class": 2,
        "review_text": "I travel to Hawaii on business every two months and always stay at the Hilton Waikiki Beach. I do so because it is the easiest hotel to access in Waikiki. None of the resort madness here. I drive up they take my car, I use the ap on my phone to access the elevator and my room, done. I nearly always get upgraded to an ocean view room and even when I don't the mountain view is beautiful. The lobby lounge is a nice with decent service and live music that is pleasant without being overly intrusive. The pool is on the 10th floor and has a bar area for cocktails by the pool. I recommend stopping by the pool bar. The M.A.C. 24 restaurant is simply the best hotel restaurant at any Hilton I have ever stayed at. The food is spectacular and the service is impeccable. If you are traveling to Hawaii on business or you just don't want to stay at a gigantic resort, I definitely recommend Hilton Waikiki Beach."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.055859802847754006,
        "helpful_class": 0,
        "review_text": "The mattress was just ok, and the Suede restaraunt was simply ok for the money. I'm a bit disappointed with the $20 fee tacked on per night. It was nice and quiet, which is what I was looking for. Above all I would say it was nice but not excellent."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.369660460021905,
        "helpful_class": 0,
        "review_text": "This hotel was a pleasure to stay at when I visited this city. The rooms were spacious and visually pleasing. The breakfast variety was excellent whilst tasting very good. The only negative to the hotel is the very expensive prices for the food, but apart from that minor detail this hotel was a fantastic stay for the family and will most definitely be revisited."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.713033953997809,
        "helpful_class": 0,
        "review_text": "I remember this hotel before it was renovated.  It was a moderately priced hotel with a lot of history with the locals.  I've been to wedding, birthday parties, and, a long time ago, I was even employed here.I semi-reluctantly stayed here on a friend's recommendation...and I'm soo glad I did.  I had heard of the extensive renovations, but when I valeted my car and walked into the lobby, I was blown away.  This hotel was completely redone, updated, upgraded and it looks like a completely different property.  Of course, the location remains perfect.  It's far enough that I felt like I was on vacation from the crowds and loud noises, but near enough that everything in Waikiki was within a short walk.  I was on a staycation and ventured out everyday to take in the sights and see what was new in Waikiki, but I always looked forward to getting back to the hotel.  The bars on the pool deck and in the previous site of the local favorite restaurant, The Oceanarium, was inviting with comfortable chairs, sofas and tables.  There was some great live music...really, really good!  So much so that we will return with our friends for some drinks and pupus (appetizers).  Every morning, we got our workouts in at the hotel gym...which is an actual gym!  Great idea to have an actual club gym on property.  Never stayed at a hotel with a club gym on property, but it's an awesome idea for people who like to workout before binging on the local cuisine.  Whenever I book rooms, I look for hotels with gyms on property.  I've been disappointed by dinky workout rooms with the dingy light and a few rusty, old, squeaky machines, but the gym at Alohilani is NOT that kind of gym.Drinks were stiff and not terribly priced for Waikiki...and there's a Morimoto restaurant on property!   Can't go wrong with that!We all had a great time!  We'll be back for sure!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.11281489594742601,
        "helpful_class": 1,
        "review_text": "I love this hotel! The location is what makes it so great, it is secluded from busy Waikiki but yet not too far from town\u2026 The workers are great at this hotel everyone is friendly and they give the \"aloha\" spirit. One group of workers that stood out the most to me were the pool staff in the white shirts! Those guys work very hard and all the furniture that they move day in and day out, I give them a lot of credit! Of all the workers one gentlemen came off was very lazy, he was the eldest of the group. it seemed as though he avoided guest service. Another thing that stood out to me was how the pool was kept. For a hotel of such high status, there was a huge puddle of gross water at the bottom of the shower. Overall I will definitely return to this hotel. Great experience!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 86,
        "review_days": 0.7092004381161,
        "helpful_class": 1,
        "review_text": "The Talbott Hotel's location in the Gold Coast area of Chicago is upscale, lots of restaurants and a couple of blocks away from shopping on the Magnificent Mile.  The hotel had a complete makeover in 2017 and the new decor is modern and upscale.  We stayed on the 10th floor facing the street after being given a complimentary upgrade.  The decor was modern and plush and the room surprisingly quiet.  Our only minor complaint was the low platform bed and very low couch that are not so easy to get in and out of if you are 6'3"
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 14,
        "expertise": 0.001726652173524,
        "user_cities_visited": 17,
        "review_days": 0.032858707557502004,
        "helpful_class": 1,
        "review_text": "My wife and I stayed in a superior king room in January. The staff were very personable and helpful. The room was Excellent! The king room had a 60 inch flat screen, gorgeous bath with soaking tub and separate shower. This is a VERY NICE place! Impecably decorated with unique furnishings.We also felt very safe.The cleanliness of the room was unbelievable. We found the beautiful king bed to be a little on the firm side but very adequate.We  would stay here again without hesitation! Loved it! Cheers!"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 8,
        "expertise": 0.002317113538563,
        "user_cities_visited": 12,
        "review_days": 0.265607886089813,
        "helpful_class": 0,
        "review_text": "I love the location,  the Club Floor, and the fitness trainer/mgr Sam  I actually come this hotel before the Four Seasons or Peninsula just because of Sam.  Every time I'm in the gym, Sam gives me special help on my form, exercises to help with conditioning, stretches to relieve pain.  Wow, what an added touch.  And the Club Floor has all the best fruit, coffee, etc to differentiate this hotel.  Obviously the mgmt understand employees and what keep guests happy.  5 Stars to Westin RIver North!!"
    },
    {
        "user_review_posted": 160,
        "user_total_helpful_votes": 60,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 157,
        "review_days": 0.31599123767798404,
        "helpful_class": 0,
        "review_text": "Stayed here in a 6th floor room hoping to get less traffic noise but you could still hear it.The last guests left their pizza in the refrigerator, guess the maid didn't clean in there?The shower floor had a big stain on it which was a turn off for me.The carpet in the hall had stains on it.I have to say that we try to pick Hilton when we travel cause they are usually so clean...but what is happening Hilton?  Don't let it happen cause you have always been #1 when it comes to cleanliness?"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.7420591456736031,
        "helpful_class": 0,
        "review_text": "The Chicago South Loop Hotel was a great stay. The location was close to Ricobene, a Chicago style restaurant where we went for late night tasty food. The beds were really comfortable and the room was clean. Staff was pleasant and very helpful with check in and out. Would stay here again!"
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 26,
        "expertise": 0.003961516694963,
        "user_cities_visited": 145,
        "review_days": 0.103504928806133,
        "helpful_class": 2,
        "review_text": "I find half the fun of traveling is finding great little hotels with big personalities. This was one. I was in SF for work - right down the street. What I didn't know when I booked the Orchard Gardens is that it's right at the gate to China town, and on a street with great French restaurants.  We got an upgrade to the terrace, and it was spectacular. So sad that I didn't build in a play day to explore and enjoy a terrace cocktail!  Will be back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8351588170865281,
        "helpful_class": 0,
        "review_text": "What a amazing experience my wife and myself had at this hotel. The rooms were beautiful and clean. The restaurants were Delicious. And the Rooftop bar was wow. We will definitely be visiting again very soon!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.42880613362541004,
        "helpful_class": 1,
        "review_text": "I made my reservation through agoda which had very interesting deals for the Prince Palace Hotel. I booked 2 suites that looked beautiful and spacious online, but when we arrived there, it was nothing like in the photos. The hotel in itself was enormous and very kitsch. The room was hideous, with very old walls/furniture (from the 50's?!), the floors, windows and bathroom were dirty, and the 'fancy' aspect of a suite wasn't there. It was very disappointing. Walking around the hotel, it felt like being in 'The Shining'.The photos of the swimming pool were obviously over-edited with photoshop. Once again the photos were fake-  the swimming pool was very small with  the long chairs piled up on one another.In addition to a very dissatisfying room and swimming pool, the service was awful. For any simple request we had, the staff at the lobby were very disrespectful and ignorant.  It felt like we were constantly bothering them... In front of their face or over the phone.The food was of very bad quality too and expensive."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.21193866374589201,
        "helpful_class": 2,
        "review_text": "I do not know where to begin with this review. My actual intent is to talk about the restaurant--Balsan (although the name will be changing shortly).I am all into breakfast and I have now found the most unique, exclusive, high end breakfast you can experience in the five star hotel circle downtown Chicago--it's at the Waldorf.The atmosphere is exquisite and unmatched. I love the beautiful courtyard walkway. The lobby is extravagant yet warm and inviting (the light fixture is marvelous).They have redefined the seating area in the lobby so that you can order pastries, a barista style coffee, cocktails, drinks, or what I ordered--breakfast.Here's what really sets the Waldorf apart in terms of eating experience.Of course, the service is par excellent. They are very professional in their approach to go the distance with kindness and courtesy. I mean, they really make you feel like a red carpet was rolled out for you.Adam was my server and he is in the lobby express area, but I have had him upstairs at Balsan proper. He is so personable and professional that you feel like you're getting royal treatment from a knowledgable, good friend.Then there's Mark, the concierge, who is fabulously masterful at knowing what he knows and warmly sharing suggestions about anything you ask.But the one of a kind aspect of the atmosphere is the fact that THEY HAVE SEATING BY THE FIRE PLACE. Wow what a great spot.I have spied the fire place for years--and have ordered wine and brought it and sat next to the fire place, but this option for breakfast next to the fire place is beyond words. It takes the experience totally next level and sets it all the way apart.And then there's the food--of course. I ordered the pancakes (a full order) with a side of sliced bacon and two eggs with cheese. Whatever cheddar they use--so sets the flavor off. The meal was delicious. I had previously gone with the two eggs any style with a side of pancakes but I'm glad I flipped the way I order. I loved having the pancakes center stage.To be brief--if you want a beautiful--super beautiful setting, fantastic service, and a delightful eating experience, you will get the trifecta at Waldorf.(And if you have time to visit the spa...oh my...that's an even longer review but briefly what I love about that in especial is the steam and hot tub arrangement--really it is the best organized layout and ambiance that any of the 5 stars have.They will be redoing the rooms as well for overnight stays, but even as they are, Waldorf's rooms are quite nicer and fresher than some of the others close by. All in all, for full service, overall fantastic-ness, Waldorf is top notch."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 44,
        "expertise": 0.001146224792465,
        "user_cities_visited": 72,
        "review_days": 0.6746987951807221,
        "helpful_class": 1,
        "review_text": "So happy we booked the Aston Waikiki Circle. The hotel is older but clean and well kept (and it\u2019s in the shape of a circle so if you have young kids they will certainly love that fact!). The location is the selling feature as it is right across the street in the midst of Waikiki beachfront, many shops and restaurants nearby.  The front desk staff was very friendly and helpful - we took a $30 upgrade to an \u201cocean view\u201d which gave us a partial view (don\u2019t be confused with \u201cocean front\u201d) but we were even able to take a look inside the three rooms available to pick our favourite view.   The beds were firm but comfortable and the room was roomy.  The bathroom was quite small and could have used a few more hooks or a shower clothesline to hang up our wet beach stuff everyday but otherwise we were very happy with our stay."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 9,
        "expertise": 0.001213726139247,
        "user_cities_visited": 29,
        "review_days": 0.5766703176341731,
        "helpful_class": 0,
        "review_text": "The property is well located and was renovated in 2016.The rooms as spacious we stayed in a double queen size bedroom that also had a large office space with another TV, microwave, frigobar, sofa and working desk.The beads and comfortable and the bathroom very good.The happy hour with free beer, wine and other drinks is really great (from 5:30 to 7:30).Our kids loved the game room and the indoor pool. The included breakfast is also very good.The only not so cool thing is the $49/night parking price. But this is downtown Washington DC..."
    },
    {
        "user_review_posted": 372,
        "user_total_helpful_votes": 134,
        "expertise": 0.0016384709660800002,
        "user_cities_visited": 642,
        "review_days": 0.34446878422782,
        "helpful_class": 1,
        "review_text": "The best thing about this hotel is the lovely view overlooking the White House, Washington Monument, and Jefferson Memorial if you request the southern side view...in addition to the fabulous location for walking to most of the main tourist attractions, monuments, and museums. Rooms are very traditional and elegant, and service is impeccable. We love the historical feel, the immense flower arrangement in the lobby, and personalized attention to detail. We have stayed here countless times over five decades, and it always impresses."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.739320920043811,
        "helpful_class": 0,
        "review_text": "Wow. What a great place. Book exec level. Given a room and switched to another the following day as I wanted a better view. The exec floor staff were so accommodating. Lucksunara Sayan is so wonderful. She would chat every day with me to make sure I was ok and we would laugh together. Such a personal touch.Can\u2019t fault this hotel. Will definitely come back here."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 5,
        "expertise": 0.005958291956305001,
        "user_cities_visited": 2,
        "review_days": 0.41566265060240903,
        "helpful_class": 0,
        "review_text": "A great hotel for families.  Very busy during our stay due to the Lunar New Year festivities.  We have stayed at several Embassy Suites on the mainland, and were disappointed to find our King size bed was a Queen-I ended up sleeping on the pullout in the living room because of the limited space.  Ample breakfast buffet and enjoyable evening reception with a local band  was a bonus.  Appreciated the security measures, staff was pleasant and location was in the heart of Waikiki beach walk.  The beach and shopping were really close by, as was public transportation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.39539978094194905,
        "helpful_class": 1,
        "review_text": "Housekeeping walked in on me. No knock, no warning. I was completely naked. I don't think that the woman who stayed over that night could tell you what I looked like naked but I'm pretty positive that housekeeping could tell you every detail."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 5,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.5230010952902521,
        "helpful_class": 1,
        "review_text": "When we come to Miami we typically don't spend that much time in our hotel room. We head to the beach, of course.  Miami is hot and humid and what better way to enjoy the day than with efficient, courteous and awesome service from the hard working attendants, like Maria Francucci.  She and her team don't have the luxury of umbrellas to shield them from the Miami heat.  They work really hard making sure guests at the Stanton are well cared for and happy.  Maria in particular was always smiling and pleasant, which is so important for satisfying hotel experiences.  We were lucky to have Maria there to make sure we had cold drinks, friendly conversation and happiness as guests of the Stanton South Beach.  We highly recommend this hotel for anyone who appreciates a convenient location with not too much traffic, updated, spacious rooms and exceptional service."
    },
    {
        "user_review_posted": 148,
        "user_total_helpful_votes": 109,
        "expertise": 0.003465232859473,
        "user_cities_visited": 702,
        "review_days": 0.041621029572836005,
        "helpful_class": 1,
        "review_text": "Entering the Hotel Majestic is like going back in time.  It survived the earthquake of 1906 and the fires that followed and has been proclaimed the longest operating hotel in San Francisco.So there is a wonderful turn of the century ambiance in the public areas as well as the rooms.  We had a lovely suite with comfortable four-poster bed, large bathroom and a nice sized living area. Everything was clean and well maintained.  Movies stars, Joan Fontaine and her sister Olivia De Havilland resided here for several yearsThe staff performance was perfect from check in to check out.  I was happy to meet Maya at the front desk who initially took my reservations by phone and made us feel right at home.  And the price was incredible...maybe a special rate...but a very good value.  We were three couples who all had an enjoyable stay."
    },
    {
        "user_review_posted": 251,
        "user_total_helpful_votes": 96,
        "expertise": 0.0017465171862470002,
        "user_cities_visited": 206,
        "review_days": 0.47699890470974804,
        "helpful_class": 1,
        "review_text": "We stayed here with another couple for a weekend. We stayed in room 2007 which is a junior suite on floor 20. A high floor is preferred, but I suspect any floor would do well.We utilized Le Bar once and ordered room service once. Both were excellent. The location is very convenient and makes Chicago very walkable.The valet parking is $71 per night, but there are not any real alternatives to this unless you take a Lyft from another garage fairly far away. That doesn't work very well with a lot of luggage.Overall, expectations exceeded would stay here again."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 13,
        "expertise": 0.0016929115240930002,
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        "review_days": 0.087075575027382,
        "helpful_class": 0,
        "review_text": "My wife and I decided to spend a Friday evening/Saturday in Chicago.  I am partial to Fairmont hotels so I immediately booked a room on the Gold Floor.  Our room was clean and comfortable and the convenience of the nearby lounge added a lot.  The location is terrific and is within walking distance of many things that you visit Chicago to do.  We decided to explore public transportation this time and enjoyed the bus and train system.  Bus routes were generally nearby and while the staff on the Gold floor struggled a bit to identify the best routes, with their assistance and Google Maps on my phone, we never lost our way.So, to summarize:  Great location, almost as good as you can get for things like shopping, dining, Navy Pier, etc.  A very friendly staff who were great with restaurants, maybe a little less informed on things like public transportation.  The amenities on the Gold Floor were nice although there are nicer facilities at some of the Canadian properties.  Nice nonetheless.  An room update will be needed at some time in the next few years but that is not enough of an issue to keep me from returning.Oh, and if you are not a member, join the Fairmont President's Club.  Free wifi and other amenities."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8833515881708651,
        "helpful_class": 0,
        "review_text": "Enjoyed staying at the hotel, great location to get everywhere in the city.I lost an important book/folder and your employee, Jose Valle, went above and beyond and found the missing item and had it sent to me.Thank you so much!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 11,
        "expertise": 0.010570451285446,
        "user_cities_visited": 164,
        "review_days": 0.7606790799561881,
        "helpful_class": 3,
        "review_text": "Stayed at this property a few weeks ago.  To sum it up, if you are a traveler with no loyalty to a program or no elite status you will enjoy the property.  It is a nice property with friendly staff in a super convenient location.  Just beware as they do charge an exorbitant resort fee without providing any resort amenities.  I know many complain about resort fees, but I don\u2019t have a problem with them when they actually give you something worth the fee like beach chairs/umbrellas like many beach properties do. At this place nope. The resort fee gives you free shaved ice and a fruit basket to pick out of. Total scam. Honestly best to avoid this place.If you are a platinum member expecting any of your benefits to be honored, you should avoid this place as it is obvious the management does everything they can to skirt around the member benefits. As a platinum premier, I wasn\u2019t even offered an upgraded room (which as a platinum is GUARANTEED IF AVAILABLE) at check in when there was virtually every suite type available for the length of my stay. Executive level, junior suite, family suite, and corner suites. When I mentioned this, their excuse was that they we\u2019re not available for upgrade. If they don\u2019t intend to honor the program then why even bother branding as a Marriott? The manager was hostile when and claimed the site has a glitch showing those rooms which was nonsense because later in the evening I overheard people checking in being offered a suite for a fee to upgrade. Totally shady business practices. What\u2019s even worse is they sell executives level rooms when there\u2019s is not even a lounge. They have a pantry basically offering room tempurate water and coffee and that\u2019s about it.  I spend a lot of money at Marriott/SPG properties with the promise of being granted certain benefits in return (when they are available). Being lied to, to avoid granting those benefits is not only frustrating, but leaves a black mark on the program. Total scam management running this property."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 63,
        "expertise": 0.0031434802716680003,
        "user_cities_visited": 46,
        "review_days": 0.737677984665936,
        "helpful_class": 0,
        "review_text": "The hotel\u2019s lobby area is nicely finished, clean and modern so gives a great first impression.Rooms are very small with not much in them.No kettle !!!Most people want a hot drink in the morning, asked for a kettle and they did provide one.We had a deluxe dbl, one tiny wardrobe and two tiny draws each. Had to leave most in our suitcases. Beds where comfy and bathroom was nicely fitted and surprisingly roomy. Walls are paper thin, we had a young family next door, never saw them but the baby was whimpering all night. You can choose to forgo room cleaning to get $5 off per night, not the bill or as others have noted this urban charge. Only for the highly expensive onsite restaurant or minibar. The restaurant for example charges $4 excluding tax for just toast.They provide just coffee for free first thing, if you want to come all the way down.Bikes also are provided but people where taking them at 7am for all the morning. So by the time we came at about 9:45am only children\u2019s ones left. I suggest more purchased perhaps ? The amount you pay for this charge surely have enough onsite. I cycle alot back home, these bikes aren\u2019t properly maintained either. They can\u2019t adjust the seats in some and the handle bars kept turning on another. Bell boys couldn\u2019t help as no tools.Used the gym, annoying having to walk across the street and through the smelly urine soaked carpark, then upstairs. Not convenient but at least they had one. Gym was quite big, lots of cardio and free weight, just very very tired and old equipment.San Fran is super expensive, to eat out and stay. This hotel right by Fishermans wharf was ideally placed and in a quiet neighbourhood. If I happen to return I would try book earlier and stay somewhere else."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 15,
        "expertise": 0.0030559033624530003,
        "user_cities_visited": 25,
        "review_days": 0.031215772179627004,
        "helpful_class": 1,
        "review_text": "Stayed here for two nights in mid-February of 2015. This hotel is on the strip, between the Hard Rock Hotel and MGM and across the street from Aria. It is a hotel without a casino, which I liked. Check in was smooth and staff were nice. We stayed in a studio room that had a wall or Murphy bed. Bed was hard on the back, but I expected that from a Murphy bed. When you push the bed into the wall, it creates room for a couch. Room was clean. TV was small but fine. Had a partial view of the strip. I paid $45 on Priceline for the room. I was also charged about $20 a day for the resort fee. I used the roof pool, which was small, but had lots of chairs for lounging and covered areas where you could get out of the sun. I also took an airport shuttle in the morning that cost $8. I thought this hotel was a peaceful hideway from the Strip but with easy access to the south or central strip if one wanted it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 6,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.453450164293537,
        "helpful_class": 1,
        "review_text": "Every thing about the hotel was perfect except for the noise. Why aren't the windows double glazed? our room 504 faced a busy road with constant traffic all night. The breakfast was more than adequate, staff were pleasant and helpful, room was clean and spacious."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.21412924424972601,
        "helpful_class": 0,
        "review_text": "Nice location, nice rooms and a wonderful staff. The menu at the bar/restaurant has been upgraded and is very nice as well. It is my recommendation that you not bring a car as parking is very expensive ($59.99 per day at hotel) and local street parking is not that cheap either. Uber or Taxi can get you anywhere in the city in 10 minutes."
    },
    {
        "user_review_posted": 82,
        "user_total_helpful_votes": 77,
        "expertise": 0.004448535051388001,
        "user_cities_visited": 28,
        "review_days": 0.629791894852135,
        "helpful_class": 0,
        "review_text": "We had 2 days in Waikiki.  Our travel agent recommended The Modern and I have to say it was perfect for us.  It was near the beach, tons of shopping, and near some amazing restaurants.  What ever wasn't close we could get to with a quick Uber.The check-in process was quick and the front desk staff was very friendly.  They offered us cold towels and a delicious lime juice drink.  The room was spacious and clean.  We loved the nightly turn down service with Honolulu Cookie Companies cookies.Pool area was pretty awesome.  Although we did not swim, it was very relaxing just sitting in this urban oasis enjoying the cool breezes and enjoying a few cocktails and small bites (I just wish they had Maui Brewing Company's Big Swell IPA...)Valet service and bell service were also both fast, efficient, and friendly.My only issue I had was the hallways leading to the rooms are extremely dark.  The halls were safe, but it was just odd how dark they were.  Also, for tall people, the furniture in the guest rooms and at The Study are pretty low, but the beds were comfortable.We will stay again if we return to Waikiki."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 12,
        "review_days": 0.555859802847754,
        "helpful_class": 0,
        "review_text": "Slow and bad check in.  No privacy and very crowded around each check inBar service very slow...waited 20 mins for someone to come by.  Coffe was cold.  When I told the server she said it is a fresh pot and plus I did not charge you for itMachines in gym do not work and super small"
    },
    {
        "user_review_posted": 72,
        "user_total_helpful_votes": 139,
        "expertise": 0.009262324224257,
        "user_cities_visited": 99,
        "review_days": 0.27272727272727204,
        "helpful_class": 0,
        "review_text": "In 2005, I had the pleasure of staying the Kahala Hotel when it was a Mandarin Oriental hotel chain for my first trip to the Hawaiian Islands and I had been dying to get back there since.  I have visited Hawaii (Big Island, Maui, Kauai, Oahu) annually since my first trip, so easily 9 times and I finally got back to the Kahala last April (I know this review is late).  I have stayed at many great hotels in Hawaii (many I have reviewed) and several on Oahu, the Kahala just beats them all.As I mentioned, I first stayed here in 2005 and when we checked in, they still had my profile on record which surprised me. Because of this, we were upgraded to a partial-ocean view room on the 9th floor when we booked a mountain view room.  We were given fresh leis, juice and my daughter a nice stuffed turtle animal with the Kahala Hotel insignia.  We were booked for 4 nights, and after spending 4 nights prior at the Andaz Maui which was nice but the decor was in stark contrast to the Kahala.  While nice, Andaz Maui is very modern and there is something to be said for a large 500+ square foot room with plush carpet and a deep soaking tub.  In general, even though the Kahala is an older hotel, it was just more comfortable for us as a family.The only negative aspect of the hotel is the pool.  After staying at the Andaz with their multi-level of pools, the Kahala needs to redo the pool area.  While many love the Dolphins, it is also a point of contention for animal rights activist.  My daughter loved them, but if they got rid of the dolphins, the pool area could be expanded.  Although not a deal breaker by any means, it's just not a relaxing area as all the guest from kids to adults are forced to use this little pool area.  At the very least, the beach is close and it's perfect for kids.The Kahala is the perfect hotel on Oahu - it's close to Waikiki but far enough from all the hustle and bustle.  And you might see a celeb or two!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.35542168674698704,
        "helpful_class": 0,
        "review_text": "My boyfriend and I booked a room for the weekend at the Royal Hotel, Pink Hotel and had the most amazing stay. The hotel is huge and gives off the traditional odd Hawaii feel. We were greeted with leis and all the staff seem to have the spirit of Aloha. It was like royalty. We had a beach view from our room and couldn't ask for better room service! The beach is always crowded as soon as the sun comes up people are there setting up their spots."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 44,
        "expertise": 0.002663892435491,
        "user_cities_visited": 33,
        "review_days": 0.22508214676889302,
        "helpful_class": 0,
        "review_text": "Very nice boutique hotel on a quiet street near embassy row, Walking distance from  Dupont.  Nicely appointed rooms--typical smallish size  rooms for a City Hotel.  The staff could not do enough for you. Our King size bed was very comfortable.  Free WIFI. Highly recommended- We will return."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 11,
        "expertise": 0.0058234334963890005,
        "user_cities_visited": 7,
        "review_days": 0.47371303395399705,
        "helpful_class": 0,
        "review_text": "Stayed one night here in May 2017. Hotel room was small but this is normal in my opinion for NYC standards. I appreciated how clean the room was, bed was comfortable. One slight negative was no room or anywhere to sit besides one desk chair. For a couple staying in the room, we either just had to sit on the bed or one person sit in the chair while the other on the bed...wish there was another seat. Other than that, clean, friendly staff, great location-ease of access to subway. Would recommend!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.9047097480832421,
        "helpful_class": 0,
        "review_text": "My friends and I stayed here for a girls trip to Miami. We really enjoyed the room for a girls trip! Great location and the bathroom was so spacious. Would definitely recommend for friends traveling together!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 6,
        "expertise": 0.0057155467284560005,
        "user_cities_visited": 4,
        "review_days": 0.730010952902519,
        "helpful_class": 1,
        "review_text": "The first room we were given had a handicap bathroom which got flooded as soon as I showered. So we spent part of our evening getting rid of the water. So we asked the next day to change room. The new room we got had a normal bathroom and a view of the Empire State building. The room is of a decent size. Cleaning was not done properly as a bottle of water left by the previous guests had not been removed. The hotel is conveniently located close to subway stops though the closest one on 28th street was closed for renovation. The real minus with the hotel was that they do not offer breakfast options. You have to go to the hotel restaurant Cleo and order a specific breakfast. This proved costly, eggs benedict, fresh grapefruit juice and a tea for 50 usd tip included. This may be New York but I was in London recently and paid 25 usd for a high quality buffet breakfast at a Radisson Blu hotel. The other option is to go to the nearby Pret \u00e0 manger or Starbucks, but healthy breakfast options are limited. The roof top bar is nice. The staff was good though you would realized they did not have a special training in the hospitality business. One minus, we forgot a set of earphones in the first room we got and it was impossible to find them back. But overall a good experience."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9397590361445781,
        "helpful_class": 0,
        "review_text": "This is my second tile staying at this hotel.  It is convenient to many restaurants and companies downtown. I find the room smaller than what I\u2019m use to but they are clean with a modern feel. What won me over is the customer service.  Everyone is friendly and helpful.  Jorge who is one of the restaurant servers is awesome. He even remembered me from a visit several weeks earlier! Very attentive to make sure you have a pleasant dining experience. Also, quite impressive is Shirley, breakfast cashier host who remembered my name when leaving the breakfast area.  She even offered a bag for my muffin. It\u2019s those nice touches that make a stay away from home special.I would be remiss if I didn\u2019t mention the $30 per night Urban Bundle.  Expensive considering that most travelers are not going to borrow a bike, need unlimited printing, a low quality water bottle ( appreciate the nod to be green) since there are two complimentary bottles of water in your room.  Note there is currently construction in the building across the street so rooms with a beautiful view of the Bay Bridge get to see that too for now. I look forward to returning."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.25136911281489505,
        "helpful_class": 0,
        "review_text": "I've stayed at the Griffon 15 times in the last 5 or 6 years.  They never fail to take excellent care of me and my guests.  There were a few occasions when I stayed there even when I was living in San Francisco! Each of the rooms has its own unique character.  The location is perfect:  close to the ballpark, Ferry Building, and all the best restaurants."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.537239868565169,
        "helpful_class": 1,
        "review_text": "Before visiting the H Hotel, we unfortunately had a terrible experience with another hotel that left us extremely frustrated. Upon entering the H Hotel we were greeted by Monika, the Duty Manager who's level of service and friendliness was absolutely excellent. She understood the terrible day we had and personally made sure our whole stay with them was amazing! From the time she greeted us to us checking out, we really felt like valued customers.From the delicious breakfast to the gorgeous pool, fantastic rooms and wonderful service from Monika and staff, my fianc\u00e9 and I will definitely be staying here again!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.019715224534501002,
        "helpful_class": 1,
        "review_text": "Nice place for the money, off the strip, very close to upscale restaurants, you can walk to the Hard Rock that's right across the street. Rooms are large, nice 42 inch tv, bathroom is kinda small tho, but overall, great hotel, will most definitely stay here again"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.45125958378970404,
        "helpful_class": 1,
        "review_text": "We had The coolest experience at the Hotel Zeppelin. I was really excited about the record players in the rooms but when we got there we realized that the room we booked didn't have one. This was one of the more expensive and anticipated trips that we had taken in a while and we wanted everything to be right.  They got us one anyway which was super nice of them.  The hotel itself is super hip and clean. It's in a perfect location and has a great staff that will do anything for the guests to make them have an over the top fantastic stay. We got a room with a view that was roomy and comfortable. We overall had a perfect trip thanks to the front desk, bell hops and house keeping. Thank you so much we'll see you next time we are in the city!"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.409638554216867,
        "helpful_class": 0,
        "review_text": "This hotel was an oasis in a very hectic city; surreally decorated - red-painted bedrooms with Chinese lanterns - it was all very refreshing and clean. Jazz in the foyer bar added to the touch of the bizarre. Staff lovely especially Nok, Nada & Ball - nothing was too much trouble - altogether a pleasant stay!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.024096385542168003,
        "helpful_class": 0,
        "review_text": "Great location in Waikiki. We found staff friendly and helpful. Street view of this resort is very nice. We were disappointed with the noise level in our room. We stayed on the 12th floor tower building, the noise from the street and even the level above us was terrible during all hours of the night. The room was average for the price they charge. The tiny size of the pool is a joke for a resort of this size! For the price that they charge to stay here it is so not worth the money. We walked through then Sheriton on the beach which is in the same price range and they seemed to have much more to offer. Overall experience average. Not worth your money"
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 46,
        "expertise": 0.013026461826041,
        "user_cities_visited": 53,
        "review_days": 0.291894852135816,
        "helpful_class": 0,
        "review_text": "After considering the many hotel options available along Waikiki, I am so glad we chose the Modern. Everything about our stay was perfect. The hotel's excellence lies not only in its supremely cool design, but in many thoughtful and luxurious details. For example, the poolside showers (for rinsing off sand/salt) are heated to a nice refreshing temperature, rather than the shocking cold you normally get; there is sunscreen available poolside; there are super comfy robes and slippers in each room; chill music is played in the bar and poolside at the perfect volume; a hand-written thank you card and small gift was waiting for us in our room upon check-in; and many other small touches like this. Every staff member we encountered was friendly and professional, and they always went out of their way to answer our questions, provide recommendations, or accommodate for special circumstances. The food and drinks were all excellent. Sadly my husband and I only stayed for two nights, but by the end of our short stay, we both agreed the Modern is the best hotel we've ever stayed at. We look forward to visiting in the future, and we'll be sure to stay longer next time!Tip: book through the hotel's website and sign up for their free loyalty program (Friends with Benefits). You get lots of great freebies and nightly hotel credit."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 7,
        "expertise": 0.0032880944499610004,
        "user_cities_visited": 3,
        "review_days": 0.081599123767798,
        "helpful_class": 2,
        "review_text": "We were quite disappointed in this hotel, especially given its reputation and self-aggrandizement.  The room was VERY small, not well appointed (one small end table on one side of the bed, for example).  It seemed like EVERYTHING you wanted brought on an exorbitant extra charge, from parking to breakfast, toiletries, room amenities, you name it.  There were ear plugs to use because of the many trains that pass the hotel at night, but we didn't use them for fear of an additional charge.  The cost of the mini bar items was ridiculous.  A free newspapers was provided in the morning--but only the first morning of our three day stay.  Not only was valet parking extortionate, but there was a charge to self-park!  Even wi-fi use brought an additional charge!  We parked at a ferry garage nearby, and while expensive still was bargain compared to the hotel.  We did not want to take a second mortgage on our house, and so did not have room service.  And we didn't even have an ocean view.  Can't see the attraction here.  We have stayed in luxury hotels, even suites, all over the country and don't think this hotel's ego is justifiable."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 1,
        "review_days": 0.616100766703176,
        "helpful_class": 0,
        "review_text": "Great friendly hotel geared toward the younger traveling set, but still very accomadating to guests of all ages. Frequented by people from a vast variety of countries. Good food and service with a smile"
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 3,
        "expertise": 0.0013461326271650002,
        "user_cities_visited": 9,
        "review_days": 0.507667031763417,
        "helpful_class": 0,
        "review_text": "This may sound crazy, but I wanted to bring my 14 year old dog who has lymphoma to DC to tour the monuments.  It's something I never did with her when she was younger, so wanted to do it while I could.  River Inn was a wonderful place to stay with her, they indeed lived up to being pet friendly.  No hassles about checking in with her, there were dog friendly options on their Trader Joe's delivery menu, and for walking, there was even a neighborhood dog park a block away.  For the humans, there were outdoor eating options a few blocks away.  The room was very comfortable and quiet, and had the best coffee for a hotel room (coffee beans and a grinder to brew fresh!)."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.308871851040525,
        "helpful_class": 0,
        "review_text": "The location can't be beat, and the room was clean and comfortable.  The clientele is very young and the hotel seems to cater to a young crowd. My only complaint is that the hotel makes a big deal about offering free coffee, delivered daily to your room.  No coffee arrived on the first morning, in spite of calling the front desk 15 minutes after ETA.  And the coffee on the following day arrived too late to drink it.  Don't make a big deal about an extra service unless you can actually deliver."
    },
    {
        "user_review_posted": 19,
        "user_total_helpful_votes": 13,
        "expertise": 0.0032114380622190004,
        "user_cities_visited": 111,
        "review_days": 0.001642935377875,
        "helpful_class": 0,
        "review_text": "Stayed in this hotel from 11/15 - 12/24 for work.  People at the front desk were very nice.  Enjoyed the wine hour many nights after work - sometimes they have music as well!  Rooms were very nice - nice bed!Ate quite a bit at the restaurant in the hotel - Sazarec - very good food!Only bad thing was I was flea bitten during one of my stays.  Had about 4-5 flea bites on each leg.  When I checked out I told them about it and they said they would let the mgr know.  I was surprised that I never heard from the Manager.  The only thing that was done was when I returned they said that they made sure that housekeeping really scoured my room (different room than the week before).Other than the flea bites - which I hope is a rare occurrence - I would stay there again - very nice hotel"
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 12,
        "expertise": 0.004744565817058,
        "user_cities_visited": 10,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "My husband and I stayed at the Ritz San Francisco on the second part of our California vacation, we first visited Napa Valley. We often stay at Ritz Carlton's and are never disappointed in the hotel or services provided, this hotel was no different! We booked a Club Level Guest Room- it was spacious and very clean. I always suggest the Club Level, it is so convenient being able to pop into the lounge for a snack or pre-dinner drink! The food presentations were delicious and one of the evening they did a sparkling wine and caviar tasting- it's a nice added touch. The hotel offers complimentary (always remember to tip!) car service to a wide radius in the city, which was very helpful since the hotel is a little further from the action then I had hoped for. This was my first time visiting the city and I didn't realize how far (with the hills) walking to various sights would be. I would have liked to be a little closer to Union Square, but I will just need to find a different hotel for that! Overall, the Ritz was great and I would stay again depending on my itinerary!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.8510405257393201,
        "helpful_class": 0,
        "review_text": "I stayed at the Loews Chicago this past weekend. I was very eager to try this hotel because of the reviews I had read online. First, I was charged double the amount I was told for my incidentals deposit, I was also charged for parking which I did not use. The guest attendant that checked me in did not inform me of the amenities of the property or that I would have free WiFi. This was very disappointing and troublesome as I felt that my business was not valued or my patronage not appreciated. I would have liked to have taken advantage of the hotel pool and spa had I know the location of these amenities. We had several bags and we were not offered any assistance by the hotel staff in getting our belongings to the room. The room was comfortable and the location was great, but I would be reluctant to consider this property for future stays again."
    },
    {
        "user_review_posted": 687,
        "user_total_helpful_votes": 166,
        "expertise": 0.0010627531908690001,
        "user_cities_visited": 174,
        "review_days": 0.5794085432639651,
        "helpful_class": 1,
        "review_text": "Given the area, this place was a great value. We were a party of 8 staying in two rooms and this place had low parking fees, free breakfast and a great location. All of us enjoyed our stay and for a group big or small, you will be hard pressed to find a better value in the area. Front desk service was fantastic and the wi-fi was strong as well."
    },
    {
        "user_review_posted": 62,
        "user_total_helpful_votes": 33,
        "expertise": 0.002473723362982,
        "user_cities_visited": 62,
        "review_days": 0.6308871851040521,
        "helpful_class": 1,
        "review_text": "My father and I recently just stayed for 10 nights and we enjoyed the quiet getaway from busy wiki. Its an older hotel, but has everything you require! The hotel staff are really nice and helpful if you needs anything. The hotel room we got was a two bed kitchenette, which worked fine for us, kitchen is a little small but no big deal. The rooms are out dated, but your in Hawaii, you wont be spending much time in doors and the beds were super comfortable and everything was very clean. Patio was really nice, we had our morning coffee each day. The BEST part of this hotel is the courtyard in the middle, it has trees and flowers everywhere as well the Coy pond, pool, lounge chairs and Hot Tub. The hot tub is a perk for night time after a long day, and each day we would end up at the Pool for a wind down before dinner. The hotel is situated on a quiet street but your a few steps away from many many bars and restaurants. The Coffee Shop 893 across the street is amazing for breakfast and coffee. Across the street as well is an Enterprise in case you wish to book a vehicle. Approx cab fair from the Airport was $35 American, plus tip. Two blocks away is the food pantry for all your grocery needs, and Dukes is 1 block down which has precooked meals for you to take. You approx 5 blocks from the beach, so less then 10min walk. The only downside is the wifi is not great in the hotel rooms, you do have to go to the lobby or pool desk for service."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 3,
        "review_days": 0.7234392113910181,
        "helpful_class": 0,
        "review_text": "I am not the best writer, but the Hotel and Staff were great. They helped us a lot on arrival and during our stay. Dining at the Hotel was very good.  The location was great for quick access to the Metro."
    },
    {
        "user_review_posted": 45,
        "user_total_helpful_votes": 39,
        "expertise": 0.004097245209459001,
        "user_cities_visited": 35,
        "review_days": 0.533953997809419,
        "helpful_class": 0,
        "review_text": "My wife and I and 2 friends from Botswana on their first trip to the US spent 3 nights at the Hay Adams in July. I cannot imagine how to improve upon our experience. The door and bell personnel were delightful and attentive.  Front desk was also efficient and prompt.  The concierge was able to get us 4 of the most difficult tickets in town; those to the new National Museum of African American History and Culture.  The location is hard to improve upon.  On Lafayette Square a block north of the White House.  It is an easy pleasant walk to the mall, the memorials, the wonderful Smithsonian enclaves and there are excellent restaurants in the neighborhood. On your way to anywhere south you can stop by Pennsylvania Ave in front of the White House and watch those who are earnestly and peacefully protesting a wide array of issues.  We had rooms on the 4th floor overlooking the White House and the Washington Monument.  These were great rooms, wonderful linens, good size, good baths, turn down service, extra pillows.  We had breakfast in the dining room every morning and it was superb.  We did not use the bar but it was busy.  The bed was very comfortable."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 12,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 17,
        "review_days": 0.9178532311062431,
        "helpful_class": 1,
        "review_text": "Stayed at the Grand Chateau during a business trip. Had a standard room, and it was a great stay!  Let me start by saying that I am a Bonvoy Platinum... this property doesn't recognize Bonvoy status because it's a Vacation Club property.  Let me tell you.. the service is so great it didn't matter that I didn't get the Bonvoy perks.  For those who are Bonvoy.. you will NOT get an upgrade, nor will you get free breakfast.  You will however NOT pay any resort fees (wow!) and you get free valet!  Every room has a kitchenette of sorts, or a kitchen.  Great for washing things.  You also have access to laundry.  Two pools.. a great restaurant at one of the pools.. bars.. you really can't go wrong.  Everything is well kept.  The Vacation Club sales people don't harass you too much, and in fact, they even offer you a great deal for your return stay.You're close to the strip.. a two minute walk in fact.  You're right across the street from the entrance to the shops at Planet Hollywood, so if you're looking for more food, more shopping, and a casino, you're right there.Highly recommend a stay here if you'd like the action of the Vegas Strip, with the quiet of a hotel just off strip.  Big bonuses are the property is non smoking and no casino!"
    },
    {
        "user_review_posted": 58,
        "user_total_helpful_votes": 24,
        "expertise": 0.0018985872836500002,
        "user_cities_visited": 90,
        "review_days": 0.19989047097480803,
        "helpful_class": 0,
        "review_text": "My stay from Dec25-Dec31st at the Hyatt was great.  I cant believe a hotel with this quality has such competitive rates.  Everything works incredibly; the decor, front desk staff, gym, housekeeping.  Clean and good size rooms. They did a great job with the design and color palette in the room and hallways.  Close to shopping, just one block from the Magnificent Mile. Recommended 100%"
    },
    {
        "user_review_posted": 44,
        "user_total_helpful_votes": 24,
        "expertise": 0.002537791018426,
        "user_cities_visited": 15,
        "review_days": 0.436473165388828,
        "helpful_class": 0,
        "review_text": "Very clean and well kept with a very friendly staff. On the other hand the room was very hot and there was no way to cool it down and the bathroom was very small with few places to set things and hang towels. Other than that it was a very pleasant experience!"
    },
    {
        "user_review_posted": 85,
        "user_total_helpful_votes": 49,
        "expertise": 0.002688370945862,
        "user_cities_visited": 40,
        "review_days": 0.5416210295728361,
        "helpful_class": 0,
        "review_text": "Nice hotel close to everything. We literally walked to the needle ( north) but also to the stadium ( south). Due to the renovation only 1 elevator was in use. If you enjoy running go north next to the water and you can run very nicely.The bed was soft with lots of pillows. The bathroom was very big. I did not hear a noise at night. Good reliable Internet."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 8,
        "expertise": 0.003420500937879,
        "user_cities_visited": 7,
        "review_days": 0.518619934282584,
        "helpful_class": 0,
        "review_text": "Although the lobby is undergoing an extensive and badly needed renovation, all the guestrooms have been very nicely remodeled. They have a great breakfast buffet to get your day going, plus free bottled water in the room and an in room coffee maker, which in Vegas, is rare to find. Mattresses and pillows don't seem to be up to the usual Westin standard, they're OK, not great, but all in all, a good value, 10 minute walk to the strip."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 61,
        "expertise": 0.0030401844300290003,
        "user_cities_visited": 70,
        "review_days": 0.7519167579408541,
        "helpful_class": 0,
        "review_text": "I have to be honest - I booked the Ritz Carlton San Francisco because I was looking for an incentive for my airline mileage account - so it wasn\u2019t my first choice (which was the Four Seasons San Francisco). I stayed there two nights, and was looking for a great and luxury experience.The hotel building is very stunning and the location is very central - Union Square is just a 5 minutes walk, and Ferry Building a 15 minutes walk. On that side, it is worth the money.For the rest ... personal at the front desk did the job, but the basic one ... they didn\u2019t tell me anything about the hotel facilities (like the spa, the dining options, or even the breakfast) and were just expediting my check-in as fast as they could. Disappointing. I asked for a quiet room, which ended to be at the very end of a corridor - great ... but just in front of very noisy outside air fans ... so I had to change. Back to the reception, and again, just the basics ... but the room was changed for a quieter one. The room was very clean, with great furnitures, and the bed was reall comfortable. The coffee machine is always appreciated.In-room service was fine, especially when calling for getting some stuff in the room. The lady from the Guest Service had always a good word or a suggestion. For this, you feel welcomed.But that was it ... i didn\u2019t picked the breakfast there - since i wasn\u2019t offered to do, why would i do ? Neither a drink at the bar which was awfully crowded and noisy. I didn\u2019t used the in-room services (like dining, etc).So, in short - this doesn\u2019t feel to me as a Ritz-Carlton at all ... I find it very average. Or maybe I am used to Four Seasons now, and so I am looking for the same experience in any hotel ? So, for the location, yes, go for it - but for anything else, meaning the true luxury experience where you feel at home and recognized, there are certainly other options."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 4,
        "review_days": 0.6768893756845561,
        "helpful_class": 0,
        "review_text": "Sisters celebrating a birthday found this hotel to be perfect. Location was great, staff the best! An unexpected surprise for an older, updated hotel. Library was great for relaxing with a drink. The bath amenities were outstanding . Very clean a spacious rooms."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.32968236582694405,
        "helpful_class": 0,
        "review_text": "First time staying here, looking for place close enough to walk to Wrigley - only 1.1 mile walk up Clark. Hotel is in an excellent location - within walking distance of plenty of bars and restaurants. 1st room was a box overlooking a fire escape with full size bed. My wife went to front desk and advised we requested Queen size bed, she was told that was what we had and that the place was booked due to PJ shows and air show that weekend. We figured we'd just make the best of it. Next morning we got a call that we were getting upgraded to the business suite. The hotel was very clean and the staff was excellent. We were provided many recommendations for great places to eat. Overall very happy with our stay - we'll be staying there on our next visit."
    },
    {
        "user_review_posted": 122,
        "user_total_helpful_votes": 18,
        "expertise": 0.000605958653722,
        "user_cities_visited": 51,
        "review_days": 0.296823658269441,
        "helpful_class": 0,
        "review_text": "I stay here often for work.  The hotel is always clean and comfortable. It is always a pleasure to check in. The front desk staff is always smiling , helpful and efficient. The complimentary coffee , soft drinks and snack are very welcomedThe entire staff makes my time away from home pleasant   Liz always goes above and beyond. Thank you"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.079408543263964,
        "helpful_class": 0,
        "review_text": "My wife and I stayed at The Orchard in mid-late May 2015.  We were upgraded from a king room to a king suite.  Didn't think we'd use the additional space but it actually was nice to have the second room and (tv) when we wanted to call it an early night and I wanted to watch the Warriors game instead of the E! network.The location is great for public transportation.  It's right on the cable car route and you can get a spot easily if you are up before 8:30, I think they start at 6.  These can be pretty loud on the street but we did not have an issue with the cable car noise in our room or any other noise.  Great access to other areas like the Wharf and financial district as well.  Lots of good food and drinks in the area, one of our favorites was the Hogwash, which is just down the road, for good beer and food.  Bartenders were more than happy to give us other tips on food/beer/coffee (other than Starbucks)."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 27,
        "expertise": 0.003432429450304,
        "user_cities_visited": 12,
        "review_days": 0.37732749178532304,
        "helpful_class": 0,
        "review_text": "Beautiful hotel but the room decor is a little dark for my taste. The balcony was weird as it is a slab of rounded concrete and you can only see over it if you're standing. The views are beautiful. The beach is public and not directly connected to the hotel so i would have liked to have beach towels also in the room and not only by the pool. There is a vendor to rent chairs and umbrellas and other beach items.The hotel itself is nice overall. Upon checkin we received 2 mini waters and chocolates. There is a water station available during regular business hours which is for use with the hotel paper cone cups but you can refill a bottle by tearing off the small end of the cup and using it as a funnel into a water bottle so to avoid putting a bottle to the water station spout.We had an issue with the hotel and cruise line communication. The cruise line booked one night of our hotel, while we booked the extra night before the cruise. The cruise lines directions were to leave our baggage in our room which will be picked up to accompany us in our shuttle to the cruise ship. We followed the directions but somehow the bags were left behind. This was the cruise lines fault but between 11am and 7pm when the cruise line confirmed with the hotel that the bags were left behind, the hotel itself should have discovered the bags left behind and should have also made attempts to contact us in some way. I was pretty disappointed since my expectations of Marriott are of high service and quality and I expected better.Despite my disappointment for proactive measures, I have to commend Jonathan- I believe he was the bellhop manager. He spoke with me several times and provided detail information on the actions needed to get my luggage to the next port of call. He was my only insight into what was being done since the cruise line was not that transparent with their actions.Overall, the stay at this hotel was comfortable and nice. I would return but will continue to have high expectations."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 5,
        "expertise": 0.0020964360587000003,
        "user_cities_visited": 6,
        "review_days": 0.323658269441401,
        "helpful_class": 0,
        "review_text": "Just got back from four nights at the modern. Waikiki is pretty developed but the modern is a little away from the heart of the action which is a plus.Overall a very good hotel and only misses out on a fifth star because no breakfast with room and twin beds instead of double.Pros:Great location - close to beach and shops including the mallNice pool area and great drinks/food optionsAll round good service including concierge and front deskNice touches like free sun cream and flavoured waterCons:Breakfast is extra and expensive (go to Eggs n Things it is half the price and better)Corridors a bit dark and featureless (reminiscent of The Shining!)Twin standard double beds instead of one large King"
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 95,
        "expertise": 0.00612230900215,
        "user_cities_visited": 21,
        "review_days": 0.357612267250821,
        "helpful_class": 1,
        "review_text": "This was our second visit to Embassy suites in 18 months. We enjoyed our last 9 night stay here so did not even look at alternative locations for our recent 9 night stay in Waikiki. I must say that we were extremely disappointed this visit and found that standards have slipped significantly.I'll start with the positives.. Breakfast and evening drinks are included in the room rate. Housekeeping service was excellent and our Housekeeper quickly learnt our routine and cleaned around it. She was great! The location is as good as you can get in Waikiki - close to everything without being over-crowded. The rooms are an ok size. Valet and Bell Service were very positive and helpful and the team who worked the breakfast were happy and friendly. Pool area is nice but shade is limited.Unfortunately, the negatives outweighed the positives for us. We arrived a 2:55pm from another island and were told our room was not ready but would be ready in 5 minutes. We were then left waiting for 35 minutes with little care factor from the front desk. In fact, every dealing we had with the team at the front desk ended with us feeling disappointed and upset. We never received our welcome bag. The bag would have come in handy. The quality of the breakfast has declined and we found one of the omelette cooks did not know how to cook an omelette. Being Australian, we learnt from our last visit and brought Vegemite with us so that we could have toast each morning. Pool side service was slow (if any was provided). Advertising states a kitchenette. This is little more than a teeny fridge with a basin and microwave that doesn't work. No crockery or cutlery provided. Probably deceptive to call that a kitchenette... WiFi was simply awful. If you need this to work or it is important to you, stay elsewhere. It was frustrating having to log back into the system with passwords every time you wanted to access WiFi and then wait 30 minutes for a couple of emails to download.I also hate to say it, but many of my fellow guests would leave their children at the pool for hours at a time unsupervised and as there are no hotel staff present, nothing was done and the kids running wild impacted the safety of other children in the pool and the comfort of other guests.On check out, they stuffed up our room charge and then charged us twice. The girl on the desk clearly did not know what she was doing. Whilst we managed to get this resolved about a week later, the entire incident ended up costing us an additional $300 in currency conversion fees and lost currency rates. This was not about holds on funds (which is standard hotel practice). They do take random holds on your funds throughout your stay of amounts that do not make any sense - we never queried this. I was left feeling extremely unhappy with the way the situation was handled and could not trust them to conduct any more transactions. Please ensure you check all transactions they conduct against your cards.Do ask for a higher floor. We had no major issues from noise on the street. Sadly, it is unlikely we will ever return to this hotel and whilst we are planning a return to Waikiki, I have begun researching alternatives."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.538335158817086,
        "helpful_class": 1,
        "review_text": "Friendly and accommodating staff. Requests can be accessible via Whatsapp.Spacious rooms. Prime location. Great and diverse dining spots; in particular Play restaurant, a total delight.  Wi-Fi is fast and free in all locations.Just wonderful."
    },
    {
        "user_review_posted": 159,
        "user_total_helpful_votes": 266,
        "expertise": 0.008011702845976,
        "user_cities_visited": 230,
        "review_days": 0.271631982475355,
        "helpful_class": 0,
        "review_text": "We stayed here for 2 nights with our young daughter in April. The location is right on sutter street and its unbeatable. Initially we drove to the wrong Marriott as we were told there are 5 marriotts within 3 blocks of one another! So the service was great, we checked in and we were ushered to our room on level 1402. It was at the corner and the view was against another building. The rooms are small, and after the hotel provided the cot in the room, there barely was any space to move around, so was the bathroom as well, a little squeezy. But the location is just unbeatable, just across the road is walgreens, we got our essentials like water and snacks from there, and 5 min walk down is union square and mace's. Target is about a 10 min walk down and a lot of nice restaurants within a 5 min walk from the Marriott. Overall this place location is great, unbeatable! and for the price you are paying, very very good value for money. The rooms are a little small, property is slightly dated, but after saying that, it is still comfortable stay for the 3 of us and i would definitely come back here again."
    },
    {
        "user_review_posted": 94,
        "user_total_helpful_votes": 64,
        "expertise": 0.003195128192487,
        "user_cities_visited": 57,
        "review_days": 0.20591456736035002,
        "helpful_class": 1,
        "review_text": "Great location! The hotel is linked to Central World and Zen mall. Short walk to Siam BTS and Siam paragon/discover/centre and what not as well as to pratunam market and platinum mall. Basically it is outrageously convenient.To add, tt has a nice roof top bar on the 55th floor as well!Great service from all the staff. I especially enjoyed my stay here with the super comfortable room with a nice view to boost as well.Would recommend my friends or anyone to stay here!"
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 4,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.6429353778751361,
        "helpful_class": 0,
        "review_text": "Unfortunately, this hotel was disappointing, generally in some really substantial ways.The parking garage is on Balbo St. So if you pull up out front the doorman will direct you to the valet or self-pay.  There was a little confusion when we pulled up and the doorman would not let us out to check in and drop our luggage. He told us we could \"check in\" over in the valet or self-park.  Neither of these are necessarily free, even if you are a  registered overnight guest. The cost is between $60+ for self-park and $70+ for valet. we were NOTgreeted by anyone and ended up being stranded on a high floor of the parking garage with all of our luggage.We called the operator and were SO lucky to get Cora. She seemed genuinely concerned about the oversight and imemdiately jumped into action for us to wait where we were and she sent a bell-man up the parking garage ramps with a luggage cart. That bellman was WONDERFUL. He handed us off to another bellman at the front desk, who ensured we were in our room. Both of them were knowledgeable about the hotel and VERY FRIENDLY and helpful.  The second bellman was entertaining us with trivia about the  hotel and the history of the hotel. He made sure we were comfortable in our room and explained all the amenities in the room. Cora maintained communication with us, even called our cell phone to make sure that we had been placed, safely in our room.CORA is the crown jewel of the hotel, as far as we are concerned.THe room itself is difficult to find, because alhtough it was a nice room, the matress actually tilted towards our heads. So our feet were higher than our heads. We ended up with a raging headache and heartburn, just because of the angle of the bed.  the room was a little dated, but spacious and very clean and everything worked.We ordered something from amazon (trailmix) and had it delivered to the hotel. Little did we know, they CHARGE you to accept your package. I had to pay FedEx parcel pick up $10.00 for 2 bags of $2.99 trailmix. If I had it delivered to the room, it would have been an additional $15.00.  Immediately, we regretted having mailed anything to this location. That is a hidden cost that is just cheap, in our opinion.The hallways can be confusing because they all look the same. The signs on the walls all looked to be small and hard to see. So it was difficult to remember where we came from, if we got lost (easy to do) and difficult to tell where you are.Other than that, the catering for our meeting was just out of this world. It was fresh, delicious and was truly amazing food.Other than that, the hotel itself is historical and HUGE. The Irish pub is ALWAYS packed and most guests seem to be in a descent mood."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 7,
        "expertise": 0.0007610543856810001,
        "user_cities_visited": 105,
        "review_days": 0.38554216867469804,
        "helpful_class": 0,
        "review_text": "The location is perfect for layovers at ORD. Staff delivers great customer service. Unfortunately no HHonors lounge.  The rooms are average. Quality of beds and bedding are disappointing for a hotel in this category. Breakfast is excellent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.270536692223439,
        "helpful_class": 1,
        "review_text": "We checked in and they didn't have the reservation in system. Paid with Amex Travel points. He took confirmation number down and told us he would figure it out. Got an email they double charged us. Gave us a room with a brick view of a building. Parking was expensive, no microwave, no room in fridge for personal snacks/items. Asked for crib never was brought one up. Let's just say it is not family friendly. Lotion and soap were awful/ made skin super dry."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 5,
        "expertise": 0.001756932243526,
        "user_cities_visited": 9,
        "review_days": 0.08214676889375601,
        "helpful_class": 1,
        "review_text": "We really enjoyed our stay here. It's a nice, small (70 rooms?) hotel, more on the European b/b style, and very comfortable. Lovely beds, nice bathroom (cute claw footed tub/shower), very clean. Very fast complimentary wi-fi, always a plus. Cute help-yourself cafe by reception with coffee, tea, cookies.  Staff there are really nice and super helpful. Love the antique style elevator, and also great breakfast (made to order) in their nice restaurant. Great price for a great location too (just a couple of blocks from Union Square, easy walk to Financial District, Chinatown, etc). It's unimposing from the outside. Nice find for a city visit!"
    },
    {
        "user_review_posted": 212,
        "user_total_helpful_votes": 80,
        "expertise": 0.001721700715536,
        "user_cities_visited": 57,
        "review_days": 0.11829134720700901,
        "helpful_class": 1,
        "review_text": "So I've been to Waikiki 3 times and each time I stay at this place.  The location is amazing, the restaurants in the building are great, the view is great, the staff is amazing.  It's why this is my go to spot in Waikiki."
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 16,
        "expertise": 0.002243554378608,
        "user_cities_visited": 44,
        "review_days": 0.6516976998904711,
        "helpful_class": 0,
        "review_text": "Having just stayed at the Hyatt in Pleasant Hill and having a great experience my expectations were high for this Hyatt especially given the difference in cost being so much. Initially when I pulled up the small car park was full with airport shuttles so we drove around the block and when we go back round their was space for me to pull in. We were greeted by George who was so nice and welcoming sorted the mountain of bags and suitcases we had out of the car and helped us to the check in desk, the check in was totally painless we where early but our room was ready so they let us go right up.Now I was travelling with my wife and 3 kids aged 8,2 and 9 months and when we got the the rooms we noticed straight away that the beds where really high up off the ground and in fact only I could get onto a bed with ease because they were so high. We also needed a travel cote for the baby so I went to the concierge who quoted me $10 a night for this and she could call a company to have it delivered. I ended up speaking to the company who handled the cote and they quoted me $25 a night I was a little confused and the concierge didn\u2019t really say anything so I paid the company over the phone by credit card. Back in the room it does not feel very child friendly we were worried about the boys sleeping rolling over and falling a long way to the floor. I did ask for extra pillows so was able to wedge them in to stop any accidents. Table and chairs suit the room it is a very nice room but again I think not really geared towards families and if there was such a room we where not made aware.On the first night we went to dinner in the restaurant the food was lovely and service was good very friendly staff we where charged a service charge for 4 people 4 adults the children had not been added. The following night the service charge was far greater and it wasn\u2019t until we were home I realised they charged the service charge for a table of 7 which means the 2 babies and our 8 year old had been included which given the babies didn\u2019t eat I find unfair and a little sneaky. However the food was again excellent and the experience was really good they even had the basketball on the big tv so I could watch the game. The service charge has left a sour taste since we got home.The swimming pool was amazing are eldest son loved it the range of tv channels was also good for our boys sometimes I have found hotels don\u2019t always carry cartoon channels but they did.Upon leaving the check out procedure was easy again and as we where not flying out till later in the day they stored our bags for later which was really helpful.Overall a good stay just a few things could have made it better such as the beds being so high off the ground was really a safety issue for us being the main point and that service charge these main points kinda spoiled it for us a little and took away from what is a very nice hotel but for what we were paying I didn\u2019t expect to have issues such as I have mentioned."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 18,
        "expertise": 0.002317113538563,
        "user_cities_visited": 15,
        "review_days": 0.11281489594742601,
        "helpful_class": 1,
        "review_text": "The hotel staff is extremely polite and helpful, professional and knowledgeable. The rooms were clean, classy and very comfortable.  While we didn't have a great view from our room, the hotel in convenient to Chinatown and Union Square. The cable car runs up the street right in front of the hotel.  Doormen, valet and bellmen were always so kind.  There is also a superb on site restaurant called Bob's Steak and Chophouse. It would be a pleasure to stay here again."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 3,
        "review_days": 0.7283680175246441,
        "helpful_class": 2,
        "review_text": "Booking.com advertises \u201cfree cancellation \u201c however this is not true.  I made a booking for the HYATT PLACE HOTEL IN WAIKIKI and a few minutes later went to cancel.  I received a warning IF YOU WISH TO CANCEL THIS BOOKING THE COST IS $2,000 US.  I contacted the hotel because I wanted to pay on arrival as I had done the previous year.  Too bad I was advised as we have charged your card for the full amount."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.100219058050383,
        "helpful_class": 1,
        "review_text": "When we arrived on 5-27-2015 there was a mixup on our room .  We did not have the unit on Ocean instead the girl put us in the pacific and said it would take 3 or 4 days to change. My wife set this up in Feb 2015. The next morning Frank  changed our room to 320 ocean front and Cynthia was very accomidating also. After a few days i spoke with Gina the manager and she was pleased with the results of her staff. The trip was delightful and after 3 weeks we had no other issuyes. My sincere appreciation of the staff, since my wife has stayed there about 8 times over the years. Thank you again and hope you pass this onb to the excellant srtaff as well.Richard Harsche  Chesapeake, Virginia"
    },
    {
        "user_review_posted": 135,
        "user_total_helpful_votes": 111,
        "expertise": 0.0038814716735930004,
        "user_cities_visited": 86,
        "review_days": 0.313800657174151,
        "helpful_class": 0,
        "review_text": "Was booked to stay in another hotel but I changed to this one - and with no regrets.Great location. Near the sky train which we used freuently. Very friendly staff. Amazing room.Visit MBK for souvenirs and copies of goods.Highly recommend this hotel to everyone."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 42,
        "expertise": 0.006467273885667001,
        "user_cities_visited": 35,
        "review_days": 0.6380065717415111,
        "helpful_class": 1,
        "review_text": "We enjoyed 3 nights here to celebrate our anniversary. It really is an exceptional boutique hotel with amazing staff who will anticipate your needs.Check in was so smooth and we were shown through al the amenities in our upgraded room which looked over St John's church. Beautifully decorated with comfy arm chairs, good sized desk and double closet. It was fabulous to lounge around the room. No tea or coffee in the room but there is hot chocolate and tea available downstairs in the afternoon and great cookies at the reception desk. We were brought a bottle of champagne, chocolate strawberries and a white chocolate White House for our anniversary.We took advantage of the house car - a sleek mercedes to drop us off at the Capitol Building, available 7-10 in the morning and later in the afternoon. Made us feel quite special! Thanks to our fabulous concierge Eric who took us up to the ninth floor function space to show us the view of the White House. Eric was also managed to book us in to the Proposal Booth at Martin's Tavern in Georgetown where JFK proposed to Jackie, evidently quite hard to get.We had breakfast in the Lafayette room each morning, a lovely a la carte offering with super staff. The room is very elegant with views to the White House and a fantastic choice on the menu. We also used the gym rather than braving the chilly temps outside.The Hay-Adams offers you a much more personal hotel experience with staff who want your stay to be the best. We will be back and will not hesitate to stay at the Hay-Adams again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.044906900328587004,
        "helpful_class": 1,
        "review_text": "Overall, excellent place to stay.  I thought the breakfast was pretty limited but that wouldn't prevent me from staying there again.  Very friendly and professional staff.  Thanks for a good trip!Kevin Wilson"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 24,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 14,
        "review_days": 0.7119386637458921,
        "helpful_class": 0,
        "review_text": "Was expecting a top Hyatt hotel with great customer service. Very disappointed. Service was lacking and very inconsistent. Dont pay for club level as not worth it at all!!!! Sheets were very old and dingy. Room was just ok and there was absolutely no view to speak of. Worth less than half of price."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.053121577217962006,
        "helpful_class": 0,
        "review_text": "My husband, our two teenage daughters and I stayed at the Maxwell over spring break. We had never been to Seattle and were excited to experience all the city had to offer. The Maxwell was such a wonderful place and in the perfect location for our trip. We had purchased the City Pass and most of the activities were walking distance from the Maxwell. The few activities that were a bit farther were easy to get to on the free shuttle the hotel provided. Eric, the driver was so helpful with suggestions and help getting to a tour we had signed up for.The rooms were spacious, the beds comfortable, the large flat screen and a dvd player were and added bonus. The pool was not large but nice. My daughters looked forward to the cupcakes in the lobby every afternoon.We had a rental car and the free parking was a bonus. One evening we came back a bit later and there were not any spots open, when we asked for suggestions at the front desk one of the hotel employees (Sterling) told us to meet him in the garage and we could have his as he was going home in the next hour, who does that?The only problem was a really loud, rude and intoxicated group of 20 something men who were screaming obscenities in the outside parking on Easter afternoon and then started again late that evening. We asked at the front desk and the bartender had cut them off and they were irate. Other than that all was great.We loved our stay at the Maxwell and would recommend it to anyone wishing to explore Seattle."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 9,
        "expertise": 0.003250749030292,
        "user_cities_visited": 19,
        "review_days": 0.159364731653888,
        "helpful_class": 0,
        "review_text": "The Knickerbocker is in a great location near Michigan Avenue's Magnificent Mile and the Lake. The staff is friendly and helpful (especially the concierge!) and the rooms have been redone recently so they are crisp and comfortable. Our room was a standard King and it was on the small side, but worked just fine. The bed was really comfortable and the room had all the amenities you expect including iron, ironing board, safe, hairdryer, robes, etc. The bath had a huge shower, but is small overall.I really loved the classic lobby and overall feel of the place. We were there for a small meeting which was held on the 14th floor. The meeting rooms were fine, but during peak times, the small elevators were really taxed.The location was really great- close to lots of restaurants, a quick walk to the subway, a park by the lake, and a cupcake ATM!"
    },
    {
        "user_review_posted": 59,
        "user_total_helpful_votes": 28,
        "expertise": 0.0021936837616900002,
        "user_cities_visited": 143,
        "review_days": 0.554764512595837,
        "helpful_class": 0,
        "review_text": "We stayed at the Oberoi for three nights at the beginning of October 2017. We were in room 1705. The room was a very good size with a KIng bed and a sitting area. Spacious bathroom and welll appointed. Large shower. The room had wall to ceiling windows which gave good views although the view we had wasn't anything to get excited about. Would possibly be bettre on the other side of the building.We arrived quite early in the morning and didn't expect to get our room until the afternoon. To our surprise the staff organised our room within 30 minutes of arriving. Not only that we were given a refreshing drink at reception and a rose filled bath was run for our relaxation. Very good touch after a long plane flight. Not only that but we our flight out was late on the last day and we were allowed to use the spa area for a last minute shower and refresh.We had breakfast included and it was very good. Buffet plus other meals cooked to order. The staff were very attentive."
    },
    {
        "user_review_posted": 112,
        "user_total_helpful_votes": 102,
        "expertise": 0.004311092195898,
        "user_cities_visited": 80,
        "review_days": 0.19058050383351502,
        "helpful_class": 2,
        "review_text": "I chose this hotel basis reviews on trip advisor and based on proximity to the MBK mall. My first impressions of this hotel are greatly influenced by what I experienced at their close local competitor, the Pathumwan Princess Hotel. I am making this comparison only because my taxi driver erroneously dropped me at Pathumwan hence I went through the entire guest onboarding experience there and can hence compare both.External Appearance : The hotel while in a towering building has a very small unimpressive entrance unlike the expansive appearance of  Pathumwan. The taxi stops in a small foyer unlike in case of a large foyer in Pathumwan. Mercure however has an excellent 7/11 store adjacent to the entrance.Concierge : This is where Mercure is decimated by Pathumwan. The concierge area is in the ground floor while the reception is at the 9th. Hence there is a complete lack of warmth or hospitality on arrival. At Pathumwan we were received like kings with multiple bell boys available to quickly handle luggage. At Mercure (with a similar price point) ,we felt like beggars dragging our luggage and feeling that this was the price to pay for selecting a non luxury hotel.Another immediate difference felt was that the bell boy stressed on the fact that he would send the luggage up provided we got rooms at all. The 2 pm checking seems to be an issue here as we could always find tired guests sprawling on the sofa at the lobby waiting for a room. Later I experienced that most bell boys struggled with English. This is an indulgence Mercure can ill afford. Given the limitation of the reception being on the 9th floor,the concierge on the ground floor are the first and possibly fatal point of contact for all guests. My first impression was hence definitely poor on this count.Reception : The reception at Pathumwan was friendly and hospitable and included a welcome drink. The reception at Mercure is very efficient and did not include a welcome drink. The renowned Thai hospitality is somewhat lacking in the hotel. That said, I was still impressed with the front office staff who are extremely polite and checked me in very fast and efficiently.Travel Desk:This is clearly the horror story in the hotel. In all my trips across the world and in my 8 trips to Thailand including 4 to Bangkok, I have never experienced what I experienced here.The travel desk is managed by an unkempt ruffian like surly staff. This staff manages the desk at peak time (1st half) when guest movements would be maximum. Does not speak English well and is extremely curt and will not listen to the requirements of the guest properly.We had a requirement of lunch followed by sightseeing. This staff recommended visiting three Temples followed by a night market which was open till 1 am. The travel desk is not comfortable renting cars on package basis (say 10hrs) with the guest deciding where they would like to go for the day. They instead force you to get into packages which becomes hugely expensive and may not suit one's itinerary. To make matters worse, the extremely uncooperative nature of and limited interaction skill of the staff makes it very difficult for a guest to negotiate.On the first day we paid 3500 baht for a car, got to see two attractions instead of 4. Got stuck with driver who was continuously changing plans originally set and finally told us that the night market (purportedly open till 1 am) actually closed at 6 pm. As traffic is always an issue at Bangkok we had clearly told the travel desk that as tourists we would like to take things at our own pace and would pay the extra hourly charges that would come from delays. To make matters worse the driver (whose views seemed to be opposite that of the travel agent) drove rashly and braked so hard that my Sister was injured in her leg. They really spoilt the trip which I had gifted to my Sister on her first trip to Thailand.The next day when I mentioned our experience to the travel desk,the agent was really rude in her dealing and showed absolutely no regret for the poor experience and wrong advice. Instead she demanded rudely on what i expected and blamed everything on the Bangkok traffic. While we obviously understand the limitations of traffic in Bangkok, we were really offended by her behaviour and complete lack of sensitivity and ability to deal with guests. When I mentioned that I would complain to the hotel management,the agent suddenly turned aggressive and started shouting at us ! I am not sure which hotel chain in the world allows this kind of behaviour in its premises! I have seen tourists throwing tantrums and still being patiently dealt with. And here I was peacefully protesting and facing the wrath of a hotel travel desk.When I proceeded to the front desk to complain,the front desk officer immediately threw a disclaimer that the travel desk is not part of the hotel and is outsourced to a vendor ! How are guests to draw comfort from a hotel which cannot protect or safeguard it's guests. I was not informed at the time of booking or even at the hotel that they are not responsible for a travel desk that they have housed in their premises.When I insisted on speaking to the general manager, the travel desk staff shouted at the front desk executive who was clearly unnerved by now. She requested me to speak to the travel agent owner rather than the hotel's general manager ! When I persisted that I would feel comfortable only speaking to hotel staff, the travel desk staff had the nerve to intimidate me that she would call the police so that they could deal with me ! Meanwhile the duty manager came on the scene and let me know that the general manager was not available to handle my complaint and that they would handle this on my return ( as I was leaving for another day of sightseeing).Would like to say here that the front office staff was not insensitive in handling me and the officer seemed flustered because by the travel agent staff leading to her reluctance to let me speak to the general manager.  Meanwhile the duty manager arranged for a taxi directly from the hotel and personally escorted us to the concierge. I would like to compliment the duty manager who was comforting and could see the point that the travel desk was in fact ruining the hotel reputation.I must say my confidence is somewhat shaken in the Mercure brand with this experience and I don't see myself booking hotels of Ibis/Mercure brand in a hurry. Needless to say,I checked out a day earlier from the hotel without even requesting for a day's refund as it was really a scary experience.However,I would still like to say the things I liked about the hotel. The rooms are spacious and have a lovely view. I enjoyed the views from the Privilege lounge in particular. The staff are definitely efficient and can maybe improve a little on warmth. I had a really good night's sleep as the beds were very comfortable. I would have probably rated the hotel as very good instead of average. Had it not been for the travel desk experience and the fact that the hotel can leave it's guest helpless and not take responsibility for functions it has outsourced. Also the fact that the senior management of the hotel did not intervene despite a serious complaint and left it to junior hapless colleagues to defend."
    },
    {
        "user_review_posted": 1,
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        "review_days": 0.39156626506024,
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        "review_text": "Great place to stay in the middle of downtown San Francisco. Staff was excellent and always made me fell welcome. The bed was very comfortable and quiet. The area around the hotel had plenty places to eat, drink and shop."
    },
    {
        "user_review_posted": 361,
        "user_total_helpful_votes": 303,
        "expertise": 0.003964553450561,
        "user_cities_visited": 365,
        "review_days": 0.19715224534501602,
        "helpful_class": 0,
        "review_text": "Easy to an hotel of the Four Seasons chain to be at the top but this one in SF is really a great place where to stay. The location is perfect and service are incredible. Staff is really friendly and really to help. Room are big and clear. The hotel has the nicest gym i saw in an hotel. This is due that the hotel is in the same building of an Equinox gym and so hotel guests can use a have gym with swiming pool, basket court, climbing rock....Really a great choice if you are in SF"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
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        "review_days": 0.73986856516977,
        "helpful_class": 0,
        "review_text": "Staff friendly coperative.Concierge staff serge.yasir n talal.Cafee area eiliabeth. And asel nice service tasty cafee everthing is perfect family hotel.evening time spending in cisily cafee amazing.will visit again."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 45,
        "expertise": 0.002264342836856,
        "user_cities_visited": 48,
        "review_days": 0.24644030668127,
        "helpful_class": 1,
        "review_text": "I have gone back over the past three month's reviews of  The Dream, and 98% are very positive about the hotel. I fully support those opinions. The location, staff, rooms and breakfast are all first rate and difficult to criticise. Another good point is that they do not seem to have tour groups, which can be very noisy, especially from some countries in Asia. I do note there are a few critical reviews (sometimes from people who have only ever submitted one or two) and obviously sometimes people do come up against genuine problems. To address those which have been commented on more than once, there is an electric kettle (hidden in one of the drawers); if you don't like blue lights turn them off; the TV remote is fine if you follow the instruction leaflet with it; the breakfast is superb and up with major five star hotels in Sydney, Paris, London or New York - most of which don't include Bloody Mary's! And look at the great way they dispense the honeycomb, which is unique.The two separate buildings are not a big deal, as it is only a 20 second walk across the road. Dream 2 has nicer rooms and the pool, but the restaurant is in Dream 1 - up to you.We were in Dream 1 and the only criticism I would have is that the bathroom door was a sliding one and did not close very privately.A final big plus was that we had a very late flight, and although we needed to check out and take our bags downstairs several hours before departure, we were given the opportunity to have a shower and change clothes before we left in a special area set aside."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 26,
        "expertise": 0.010408621133546,
        "user_cities_visited": 35,
        "review_days": 0.349945235487404,
        "helpful_class": 2,
        "review_text": "Stayed for 5 nights. It's a very nice hotel and the room on first impressions was very nice.After the first day I noticed a few things, bathroom mirror was chipped in several places, the kitchen was a nice touch but didn't have everything that you would expect such as a kettle or mugs, no washing up liquid etc. It was a very comfortable room but for the hype on here and for the price I really expected something more. Hotel staff were pleasant but not over the top. The guys outside were probably the highlight as they made the effort to talk to you and show interest in why you were in Chicago.Nice hotel but I left thinking I just don't get the hype."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.260679079956188,
        "helpful_class": 0,
        "review_text": "Hello fellow traveler.  I am an energetic senior lady and I found this hotel to cover all my needs.  My AARP got me a nice discount, I had requested a room in the back away from Connecticut Avenue noise and it was provided, the room was quiet (even with at least 50 teen sports team members staying overnight) and the bed comfortable.The bathroom was modern and all tile. The shower had a sturdy grab bar.The rooms furnishings and carpet were clean, could use updating, but were functional.   The side chair was comfortable. The curtains were great and left the room very dark at night.   Check in and out was efficient.  Tiny gift shop was a plus.  For those of you needing a free breakfast this is not the place.  You should explore a bit and go to Bread Furst half a block down the street for a chocolate croissant and really good coffee instead.  Red Line Metro stop one block away.  On the bus route. Safe area for walking at night says a friend who lives two blocks away."
    },
    {
        "user_review_posted": 166,
        "user_total_helpful_votes": 85,
        "expertise": 0.0023756063645510002,
        "user_cities_visited": 409,
        "review_days": 0.106790799561883,
        "helpful_class": 0,
        "review_text": "We have been here two days and we still don't have a key to our room. We keep getting told they are fixing it. But so far nothing. We have to go to the desk and ask to be let in every single time we go out.It's clean enough, but run down. We were assigned to this hotel as part of our package. But given a choice we would never have booked here.Pros: location is good for getting to the beach without paying huge money for beach front. And staff is friendly.Con: run down, lots of little things broken. And very few towels. Seriously only enough towels for 1 person. Have to ask for more even though we are booked as a couple.They try to make you happy but really not a top choice. Although people complain about the neighborhood in other reviews, we found the neighborhood delightful."
    },
    {
        "user_review_posted": 109,
        "user_total_helpful_votes": 113,
        "expertise": 0.004922727452177001,
        "user_cities_visited": 81,
        "review_days": 0.34227820372398604,
        "helpful_class": 0,
        "review_text": "Just stayed again for a few days in this wonderful hotel (see earlier reviews). This time we had access to the Executive Lounge and it was definitely worth the money. It was a pleasure to eat the breakfast there. So quiet and peaceful. Of course you have a bigger choice in the normal breakfast area, especially when you prefer asian or indian dishes. But for me it was perfect. From 5.30 pm to 7.30 pm there is a nice buffet with small dishes and free (also alcoholic) drinks. Perfect for starting the evening. I love this hotel and I'm happy to be back there already in a few months. Especially I want say thank you to the very nice host Mr. Max Huber."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 11,
        "expertise": 0.003997657423675,
        "user_cities_visited": 12,
        "review_days": 0.552026286966046,
        "helpful_class": 0,
        "review_text": "This hotel is conveniently located to shopping and Pike Market.  Loved our room on a higher floor with water view.  It was spacious and had very nice furnishings.  Friendly and helpful staff.  Hope to return!"
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 8,
        "expertise": 0.001383478046834,
        "user_cities_visited": 7,
        "review_days": 0.22562979189485202,
        "helpful_class": 1,
        "review_text": "Comfy beds, rainfall shower, superb breakfast buffet, short walk to malls/restaurants, good wifi - this place has it all. My family looks forward to coming back to Evergreen and we haven't even left yet."
    },
    {
        "user_review_posted": 327,
        "user_total_helpful_votes": 261,
        "expertise": 0.0037646768239040004,
        "user_cities_visited": 315,
        "review_days": 0.35104052573932004,
        "helpful_class": 1,
        "review_text": "We only stayed for 2 nights on arrival to the States. Very good location, not on the Strip, but very close within short walking distance. Quick check-in. Were upgraded to 1 bedroom appartment because of no available high floor rooms with Strip views. Room was very well equipped with all dishes one might need. Clean and well maintened room. A bit surprised with elevator which was not cleaned the evening we left for Strip and found the same dirty elevator after 3 hours on return, however all came in order in the morning. We found a liitle food shop in the lobby to be expensive, 4 usd for a bottle of water of 1,5 litre was a surprise, minimarket on restaurant prices. Valet parking convienient and efficient, very friendly and helpfull staff. We did not use concierge services so cannot comment. Not to have casino in the lobby what one has to pass upon entering other hotels is a big advantage of Marriott. Would definately stay again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
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        "review_days": 0.118838992332968,
        "helpful_class": 0,
        "review_text": "It was a very nice hotel.  Clean and good service.  The pool times are ridiculous.  Stayed there three days and never got in the pool as it was closed by 8:30 on Saturday and 5:30 on Sunday.  After walking all day, we just wanted to relax and swim, but that was not possible.  We really liked the location though and it was easy to get to popular tourist attractions."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
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        "review_days": 0.8274917853231101,
        "helpful_class": 1,
        "review_text": "I booked this hotel to get away during winter school vacation.  The room, though standard  in layout, was basic for Las Vegas standards, but clean and the location within walking distance of Freemont street, restaurants and other attractions.  Perfectly acceptable, until 10:30 pm, when it is apparently normal to perform heavy-duty construction.  Night crews bring in trucks, use heavy-duty generators, and make SO much noise that my 11th floor windows were rattling.  Because of this over-the top noise, I called the front desk, who sent Engineering to my room to assess the source of the noise.  Clearly a token gesture, as the property was well-aware of the excessive noise. After engineering agreed that the noise was unacceptable, I contacted the front desk and was referred to the hotel's website, where according to the young lady \"it was clearly mentioned that a third tower was being added\".  But adding an excited \"press-release about the addition of a new tower\" (which is indeed mentioned on the hotel's website) is entirely different than disclosing noise, inconvenience and nighttime construction.  The staff at the front desk was truly beyond rude, argumentative, and stated it is the guest's responsibility to read their website at the time of booking.  I told the young lady that the construction of a new tower does not translate into Construction Noise and that the website was deceptive in its disclosure.  She told me that the entire property was committed, no alternate rooms were available, and that my name would be added to a list of other guests who also called regarding the noise.  She added that I should expect noise to last until three or four am and hung up on me.  I then requested to speak to the night manager on duty who, while more pleasant and professional, stated this would be \"kicked up to higher management\" but that nothing could be done.  Since the construction crew was contracted by the propert itself to work on demolition and new build, I asked if it was possible to ask them to stop at midnight, but the night manager stated the hotel had no control over the construction activities.  At six am the following morning, after getting three hours of sleep, the construction crew started up their jackhammers again to demolition concrete, making for a rude awakening.  Needless to say, I would advise Anyone AGAINST staying at this property, and I will never book a room here again."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 7,
        "review_days": 0.779299014238773,
        "helpful_class": 0,
        "review_text": "I travel for a living, mostly US but a lot around the world, as well and I stay in 20 or more different hotels each year.  I stay in mostly 4 & 5 star hotels, depending on the location to my work.  And I do not usually take the time to write reviews. I'm too busy and nothing usually stands out enough to warrant a review, good or bad.  But, I just needed share my experience, at the Courtyard Marriotte Convention Center, in Vegas.I checked in on Thursday, 11-22-18 and was greeted by a lovely woman,  I believe her name was Amirany Rojas. She greeted me with a big beautiful smile, answered all of my questions and treated me like a \"valued\" Marriotte Rewards Member.  Unfortunately, my room faced the road and kept me up most of the night, with the screeching of cars all night.I saw Amirany, the next morning, as I was leaving for work, and shared my experience, and she immediately apologized and offered to move my room that very second!  Unfortunately, I had to get to work.  So, while I was at work, to make sure I still had another room available as they were filling up as I was at work, this wonderful lady and her staff, moved all of my stuff FOR me...  and placed every single thing in the same exact spot, as it was in the previous room!  NOT ONE ITEM WAS OUT OF PLACE!  AMAZING!  I was so exhausted by the time I returned back from work, that this was the biggest gift in the world to me, not to have to pack up and move rooms!Her level of customer service, her level of detail and her caring concern, for my well being, went WAY above and beyond, when all I did was nicely share my experience of the loud room.  This level of service was INCOMPARABLE!  THIS was 5 star concierge service, at it's finest!  I felt SOOO taken care of.  She treated me like a queen, after just a mere mention that I didn't have a good night's rest.Also, I would like to give a shout out to Lisa & Eve at The Bistro, where I had my dinner every evening.  They were SOOO incredibly sweet and helpful and they treated me like they knew me for years! Excellent food, excellent conversation and EXCELLENT service!The entire staff was welcoming and helpful and I will DEFINITELY be staying here, my next time in town!THIS is the way to treat customers:-)"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 1,
        "review_days": 0.47645125958378903,
        "helpful_class": 0,
        "review_text": "Our  wedding guests liked the Marriot Courtyard hotel.  It was close to our venue and convenient.  The staff were helpful in finding us a good rate and keeping us informed for who was staying there.  The booking website was helpful for our guests."
    },
    {
        "user_review_posted": 153,
        "user_total_helpful_votes": 115,
        "expertise": 0.0035387725283940004,
        "user_cities_visited": 29,
        "review_days": 0.797918948521358,
        "helpful_class": 2,
        "review_text": "There is a reason you pay more to stay here. The property is beautiful, the staff are amazing and you will experience luxury at its best. This may be the only hotel on the strip where you don't realize you are in Las Vegas until you look at the window or go outside. It is quiet and if you are looking for a non-gaming property (which some people don't like but why trash the hotel because of that?), you found your spot.Was our stay perfect? No but management responded to any/all issues in a timely fashion and we felt like valued guests. We had an amazing suite on one of the top floors with a panoramic view. We ate in the Zen restaurant each morning and the food was delicious and the service was spectacular.I can't believe people are complaining about the prices for the breakfast buffet. $32 is not a lot of money for high quality food and much of the food is made to order (upon request). Yes, it also costs more to stay here but it is worth every penny as there are no crowds, it is quiet, no smoke-filled casino to walk through.Beautiful views from the Sky Bar, a great fitness center, clean and calm pool area...we'll be back!"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 68,
        "expertise": 0.007941698086295001,
        "user_cities_visited": 20,
        "review_days": 0.46549835706462206,
        "helpful_class": 1,
        "review_text": "After many trips to Vegas, and stays at several different properties, the Red Rock is definitely our favorite.  We didn't even visit the strip this trip. The property pool area and grounds are beautiful.  The rooms are comfortable and well appointed, the casinos is large with a great variety of machines, and the staff is awesome.  There are several great restaurants and a cinema and bowling too.If you've never been to Vegas this may not be for you as it is a distance from the strip.  But it is our favorite as it's removed from the crazy crowds and strip traffic.  I believe they have a shuttle to the strip.  We always rent a car so haven't used the shuttle.  Be aware that many properties on the strip are now charging for parking, making off strip properties even more attractive.Our room had a gorgeous view of the Red Rock canyon.  It's a short drive to the canyon and definitely worth the trip.  There are also strip view rooms which are nice too.  Be sure to get a players club card and use it when gambling.  While we were there, by swiping at the kiosk daily, the points were multiplied at least 3 times. You quickly earn points for food and offers for discounted or free rooms.  The Red Rock staff has mastered hospitality.  We had a great time and will definitely be back!"
    },
    {
        "user_review_posted": 86,
        "user_total_helpful_votes": 36,
        "expertise": 0.0019219468885750002,
        "user_cities_visited": 48,
        "review_days": 0.12979189485213502,
        "helpful_class": 0,
        "review_text": "I honestly don't have enough good things to say about this hotel. I selected the Kinzie based on positive reviews and am so glad I did. This was my first time opting for a \"boutique hotel\" over a national chain during a vacation, but it certainly won't be my last.We arrived at 11:30--well in advance of check in time and were prepared to store our luggage and explore while we waited. Not Necessary! Since a room was available, they allowed us to go ahead and check in immediately---MUCH appreciated after a flight and cab ride with lots of luggage in tow.The property was impeccably clean, had a modern well appointed decor, a super friendly staff that provided top notch customer service, and an amazingly convenient location.We stayed 4 nights and never missed not having a car. All the major downtown attractions were a convenient distance. We walked every where and loved it!We were on the 4th floor and didn't have the best city view--but that in no way detracts from my review.The wi-fi was easy to connect to and was fast, which was important to me since I needed to do some remote work while there.Continental breakfast on every floor in the lobby was a nice and convenient touch and a great way to jumpstart the day. There is additionally a Keurig in each room.We were provided with tokens for a free drink each night of our stay during their daily evening wine and light appetizers reception(6pm-8pm)--an unexpected bonus and another big plus.The tubs are equipped with double headed showers and robes are provided as well.There is also a decent weight/workout room which my husband praised and a business center which I found helpful when I needed to print a few documents.When we expressed our desire to return with our teenagers Melissa Driza, the Guest Services Manager, took us on a quick tour to view one of the one bedroom suites which has way more space yhan the room we booked for this trip and would be more conducive to a family visit.I loved every thing about my stay and will make the Kinzie my \"go to\" hotel on any future trips to Chicago!"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 7,
        "review_days": 0.484665936473165,
        "helpful_class": 0,
        "review_text": "such a pleasure to stay in riva surya.. the rooms are beautiful and spacious.. the pool is gorgeous .. the crew is polite and helpful.. the breakfast is yummy and satisfying .. great location .. god is in the small details .. highly recommending .. will come again for sure"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 3,
        "expertise": 0.000331016219794,
        "user_cities_visited": 238,
        "review_days": 0.475903614457831,
        "helpful_class": 0,
        "review_text": "Close to the Capital this hotel offers easy access to tourist sites. I found the hotel lobby was very nice as well as the room. The bed was great and the TV had a good selection of channels. I could hear more from the room next door than I wanted to. It would have been about perfect if the room had been quieter. The closest Metro station is about 15 mins away and there didn't seem to be many restaurants right around the hotel."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 9,
        "expertise": 0.002459904849063,
        "user_cities_visited": 13,
        "review_days": 0.45125958378970404,
        "helpful_class": 0,
        "review_text": "We always stay around Union Square and the rooms at the Donatello have been the best so far.  Good size sofa with a pull out bed, nice size bathroom with plenty of hot water, alcove area for luggage with a chest of drawers/closet and a kitchenette with a small sink/mini fridge/plates/utensils/sponge/dw soap/cups/glasses/coffee maker.The top floor has outdoor space for enjoying your morning coffee or afternoon drinks.  The sitting area is comfy and they offer coffee, tea starting at (sadly) 7 a.m. Ask about the free cds as they are hidden and there is a variety of reading material to go with your coffee. The exercise room also opens (sadly, get the hint?) at 7 a.m. and both the men and women's rooms have a sauna, whirlpool and there is a small common exercise room.We could live here, some do and love it.  We always rent a car and they park on-site at a REALLY GOOD RATE so we always got our car quickly and the staff is wonderful. The lobby is small, but who cares? My sweetie is pretty persnickety, we visit SF several times a year and and I think we have found our hotel for life."
    },
    {
        "user_review_posted": 67,
        "user_total_helpful_votes": 19,
        "expertise": 0.001266425238916,
        "user_cities_visited": 47,
        "review_days": 0.8138006571741511,
        "helpful_class": 0,
        "review_text": "I spent a four day/three night getaway from the rainy Pacific Northwest @ Embassy Suites/Beachwalk . . . on my own (my wife and dog gave me permission!). Certainly the amenities are excellent for families (included breakfasts/large pool/afternoon reception with snacks and open bar(!) ), but this Embassy Suites worked for me, solo, also in that the staff was plentiful and available to talk with about what I was thinking of doing and where that could be realized. Plus, the free beach (and cement sidewalk beachwalk) is literally one block away, and the Waikiki Beach Post Office is the next street over (I sent home a couple packages of surprise gifts; I was not alone doing this ;-)  ).  As a single traveler I felt genuinely valued over 4 days of staff interactions.  So yes for a family destination (it was common to see 3 generations), and also a yes as a good choice for the independent traveler who likes to come home to a 2-room suite with views and creature-comforts."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.681270536692223,
        "helpful_class": 1,
        "review_text": "The hotel is in an excellent position just a couple of blocks back from the wharf. There are lots of eating and drinking places nearby as well as cable car and tram stops.  Tourist buses are also within east reach.  I would certainly recommend a stay here"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 3,
        "review_days": 0.174698795180722,
        "helpful_class": 2,
        "review_text": "Where to start\u2026? Can't say enough good about this beautiful hotel on the ocean, but downtown as well. Gorgeous sunset views out one window, and the ability to walk downstairs into a five star restaurant is an ideal situation. Rooms are beachside chic, light and airy, with sunshine-filled balconies!Two Pools\u2026both with great views of the ocean, and one with a sandy beach, are great places to hang for the day or stop by for a tropical drink. Food is phenomenal --available 24 hours a day\u2026 and the people/service are without match on the island. A MUST place to stay whether on business or honeymoon!We'll be back!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 3,
        "review_days": 0.7672508214676891,
        "helpful_class": 0,
        "review_text": "After a long flight, my wife and I arrived to the hotel for an evening check-in. We were quickly checked in by a representative whose name I do not recall. We were surprised to see that we were given 2 single beds instead of the queen we requested. On our way down back to the lobby, the fire alarm went off and all the guests were forced to evacuate. This was definitely not the way we wanted to start off our check-in process.A couple of fire trucks and a dozen firefighters arrived and cleared out the building. Apparently a guest had burned some bacon in their room. After standing outside for 30 minutes we were all allowed back into the building. My wife and I were frustrated and exhausted at this point, and ready to go to another hotel.I went to the receptionist and was greeted this time by Aaron and Sarbi. I mentioned the room situation, and Sarbi was quick to apologize and not only provided us the queen bed we booked, but also a room upgrade without any hesitation. Sarbi and Aaron were both absolutely fantastic. This is what customer service should look like. They are the only reason this place gets a 5 star review for the way they handled our situation with such professionalism and care. Thank you guys!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.24972617743702002,
        "helpful_class": 0,
        "review_text": "I stayed one week for business trip in SF. I was travelling with three colleagues, staying in different rooms spread along the hotel, and we had the same kind of bad experience.  Rooms and toilets are big but a bit worn.The place it's very noisy, day and night. Mostly noise made by other guests. There is no restaurant, so for breakfast you have to find a place in the area.The reception service is poor, specially the asian guy that makes you wait while he is closing shady business with the taxi drivers of his choice.The place might be fine if you are looking for a place just to sleep in a short budged trip with a troupe, but clearly disgusting if you are travelling for work looking for an efficient place where you can  rest."
    },
    {
        "user_review_posted": 68,
        "user_total_helpful_votes": 36,
        "expertise": 0.002459904849063,
        "user_cities_visited": 30,
        "review_days": 0.44304490690032805,
        "helpful_class": 0,
        "review_text": "My family stayed  four nights at the Waldorf for my wife's 50th birthday weekend. I don't have enough time to express how incredible the entire visit was for my family.  The service is definitely a focus for their staff.  Each time we returned from our day or night we were greeted as if we were family members(that they like:)).  The hotel location is a few blocks off of Michigan and perfectly situated to any shopping or great restaurants    The rooms are well appointed and large.  Gym is a comprehensive place.  They also offer yoga , pilates and other exercise opportunities.   My wife had a massage and loved the spa atmosphere.  If you are looking for a 5 star experience look no further than Waldorf.  For me it's about the service and The Waldorf has it figured out.   They have a Walgreens right across the stree which is helpful for any daily items you forget.  Also a Whole Foods is 5 blocks away....."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 19,
        "expertise": 0.004082533377468001,
        "user_cities_visited": 92,
        "review_days": 0.5580503833515881,
        "helpful_class": 1,
        "review_text": "What do you get if you mix spontaneous Thai warmth and friendliness with formal Japanese hospitality delivered through minute attention to detail? The Okura Prestige :-) This is just like staying in Japan frankly, fabulous service all round.The hotel building itself is generously proportioned, the rooms are large looking out over some sort of park or the swimming pool depending on which side you're on. All first world expectations easily met at this place but it's the service which really sets them apart.They made me sandwiches for the plane from their excellent breakfast buffet and wrapped them beautifully, they organised beautiful fresh white lilies for the room, they gave my wife a birthday cake on her birthday, they wrapped the flowers for transport when we went down the coast to Hua Hin for a mini break, they were just brilliant!I can't imagine needing to stay anywhere else in Bangkok having stayed here."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 13,
        "expertise": 0.004397786920130001,
        "user_cities_visited": 7,
        "review_days": 0.07447973713033901,
        "helpful_class": 1,
        "review_text": "We got a great direct advance purchase ratew thru the Hotel, I manage a Hotel and always like to Book Direct as its the best way to get a good room and good service. The rooms were clean and well maintaned and modern decor. We had a small balcony which go the afternoon sun, so was lovely to sit with a bottle of wine (from ABC store across St) and relax. Its only 2 small blocks from the Beach, easy walk. There is Free Wifi inthe Lobby, Level2 and Pool Area.The Hotel had fabulous live bands, singers every night and they were a modern, up to date selection, not your old time lobby music. Every night we would have a few cocktails and listen to the music while using the Wifi.The only thing I think they need to improve is the Pool Area, which is being renovated now, its very Windy there all the time, impossible to read and feels really cold.Beds are Doubles but very comfortable and lovely sheets and bedspread, very cosy.I would recommend this Hotel to anyone, families, singles, etc. good location, great rate and lovely updated rooms/bathrooms.Pink Trolley Bus stops right outside the Hotel door too."
    },
    {
        "user_review_posted": 217,
        "user_total_helpful_votes": 98,
        "expertise": 0.002082198801934,
        "user_cities_visited": 165,
        "review_days": 0.418948521358159,
        "helpful_class": 0,
        "review_text": "We parked up easily ( in covered car park) and used the luggage trolley for all our luggage- a big help! Check in guy and other staff were very friendly and helpful. Room was superb- at the rear so quiet- large well dressed bed. Two chairs and a table. Plenty of room for 3 suitcases to open. Good wifi. No breakfast but plenty around- especially Mels 3 blocks towards the bridge. Fantastic value for money considering car parking free too. Easy walk to wharf or take bus 30 one block away for $2.50 to Chinatown. Would definitely return!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.599671412924424,
        "helpful_class": 2,
        "review_text": "Stayed here over Christmas with my partner. Hotel was quirky and was a little oasis in the centre of Chinatown. The rooms are however very dimly lit which led to us unfortunately leaving some possessions there including an expensive pair of perscription sunglasses specially made for my partially sighted partner. We have emailed the hotel 3 times now regarding this and i am appalled at their total lack of response. They have not even acknowledged our emails let alone responded. It would appear that they are just happy to get your money and have no consideration for any issues guests may have!"
    },
    {
        "user_review_posted": 279,
        "user_total_helpful_votes": 109,
        "expertise": 0.001786380244698,
        "user_cities_visited": 666,
        "review_days": 0.038882803943044005,
        "helpful_class": 0,
        "review_text": "I've stayed the this Marriott a few times in conjunction with industry events in SF and I find it to be a great, comfortable place to stay. The location is convenient right near Moscone Center as well as near Market St. and the nearby Westfield mall, so it's easy to get from here to just about anywhere.The rooms are comfortable and do the job; the place is starting to slowly look its age (maybe a last remodel on the 90's?) but it's kept clean and functional. The staff are excellent and have gone out of their way to assist with various issues, so I rate them highly.The convenience of a Starbucks in the lobby is great but be warned it tends to close by the early afternoon. The pool and jacuzzi are nice too but watch the surface around the pool - extremely slippery."
    },
    {
        "user_review_posted": 50,
        "user_total_helpful_votes": 28,
        "expertise": 0.0026084078119820004,
        "user_cities_visited": 180,
        "review_days": 0.1078860898138,
        "helpful_class": 1,
        "review_text": "Looking for a place not too expensive for me and my teenage daughter in a busy yet safe location to explore SF for a few days, I remembered seeing this place when I used to live in SF long time ago. It's in a perfect location to walk to get a neighborhood coffee at 7 a.m. (jet-lag alarm!), around the corner from the apple shop Marina (forgotten adaptor) and the GPS from the airport rental brings you right to their free parking down the steepest street my daughter had ever seen (Filmore). We walked both days to downtown/ Embarcadero, about 20 mins. There is a MUNI bus stop on Filmore and California if you're too tired to walk home, you pay 2,50 pP on the bus. I asked at the lobby for a room in the back and got it, it was larger that I had expected and very clean. The desk clerk allowed me on departure day to leave my luggage in the trunk beyond the check-out time 12:00 noon so we could explore the city a bit longer. Coffee maker in the bathroom, ice in the hall, elevator, decent wifi."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 4,
        "review_days": 0.5832420591456731,
        "helpful_class": 0,
        "review_text": "The hotel is okay, the staff is fantastic, restaurant serves great food.But the bathroom setup in the room leaves no privacy behind at all. Even with my own family I feel it was a problem. And I am not a prude."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 2,
        "review_days": 0.348302300109529,
        "helpful_class": 0,
        "review_text": "I travel a lot for business and pleasure. I booked The Talbott not knowing much but wow, what a great stay!You know it's great service from the minute you step out of the taxi.All the staff is amazing.........especially Rebecca at the reception.Rooms are big, huge nice towels!And the location with the outdoor patio restaurant is incredible."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 3,
        "expertise": 0.00047224980690700004,
        "user_cities_visited": 7,
        "review_days": 0.6117196056955091,
        "helpful_class": 1,
        "review_text": "We stayed one night in January this year.  The decor in the lobby was tired and hasn\u2019t been changed in many, many years (we have stayed here many times over the years).  We visited the Westin across the street and were told that a room there would have cost us $80 less than what we paid at the Washington Plaza.  The room appeared clean, except the glasses, which were filthy.  As happens, people came in in the wee hours screaming and laughing loudly.  We did not notify the front desk but the noise came through the wall a little too clearly.  Not worth what we paid."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7168674698795181,
        "helpful_class": 0,
        "review_text": "This hotel could use training. We planned a big event and this was the host hotel. Nothing went as planned and many of the staff were so unhelpful. Many of our guests complained of dirty room and key reservations were messed up. The banquet team was great and so was our sales agent. The manager on site or staff at front desk were really rude and seemed to not care at all that our reservations were messed up or that we needed help.  Beautiful hotel but not a good choice for an event."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.8285870755750271,
        "helpful_class": 0,
        "review_text": "Phranakorn-Nornlen is just the absolute cutest hotel and we had a wonderful time there. I also made a huge mistake that was entirely my own fault where I booked the same room multiple times online. They refunded me no problem even though it was months after I booked and was entirely my fault.One important thing to note is that this hotel is kind of out of the way of most tourist-y sights and is not on a metro line. However, we had a blast taking the river taxi down to a more central part of Bangkok and we could then transfer to metro lines, etc. We had a blast.The breakfast, coffees, and everything made by the little cafe attached to the hotel was delicious. I would absolutely stay here again if I came back to Bangkok. They also provide unlimited free water in reusable glass bottles which is a lovely feature. We also used the laundry machines."
    },
    {
        "user_review_posted": 119,
        "user_total_helpful_votes": 48,
        "expertise": 0.0018479420897780001,
        "user_cities_visited": 36,
        "review_days": 0.6757940854326391,
        "helpful_class": 1,
        "review_text": "Everything about this hotel was top notch.  This really is a luxury hotel.  The rooms are modern with every amenity you could want, including a comfortable bed, spacious shower, place for your luggage, blackout curtains, tea set, all the toiletries you probably forgot, etc.  The bathroom includes a Toto toilet with a heated seat.  The service was beyond my expectations, from the housekeeping staff to the front desk, concierge and wait staff at the restaurant.  The breakfast buffet was large and varied.  The club lounge was nice as well for afternoon tea and happy hour.  The infinity pool that juts out from the building on the 25th floor was wonderful and a great optical illusion.  Also, the hotel connects to the Ploen Chit skytrain station which was super convenient.  I'd definitely stay here again.  The experience was excellent."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 19,
        "expertise": 0.004082533377468001,
        "user_cities_visited": 75,
        "review_days": 0.09200438116100701,
        "helpful_class": 1,
        "review_text": "The King deluxe room was extremely spacious and very clean. Bed was also very comfortable.  Most of the staff were great. The check out staff could be better. He was not impolite but could be more courteous.Pros: Cleanliness, spacious, newly renovated.Cons: Check-out staff could be more courteous; bathroom needs more hooks, or perhaps a towel rack by the sink outside; no channel listing in room.Location: Close to Foggy Bottom metro station. There is also a Trader's Joe nearby. Very convenient."
    },
    {
        "user_review_posted": 70,
        "user_total_helpful_votes": 34,
        "expertise": 0.0022477577591770003,
        "user_cities_visited": 46,
        "review_days": 0.7447973713033951,
        "helpful_class": 1,
        "review_text": "Unfortunately this hotel suffers from bad location. While it\u2019s only a mile or two from the capitol and near a nice up and coming area of NoMa, it\u2019s just a couple blocks too far in an unsafe area. I Think there is actually a homeless shelter connected to the hotel or directly next door. The walk from the metro in the day wasn\u2019t TOO bad except for about one questionable block.  If you were to walk past the hotel further, it would not be what I would consider as a solo female traveler to be safe. As we drove into the hotel from that direction, homeless people were tapping on our window aggressively asking for money. The establishments on the corner contained a questionable \u201cpharmacy\u201d with a homemade sign and some passed out people. One morning, a homeless man was passed out with one shoe leaning against the front of the hotel. Past that, the air conditioner in my room was extremely loud and rattled so I had to turn it off while sleeping. My key card stopped working FOUR times during the two and a half days. While the facilities themselves were clean and I enjoyed the breakfast and the staff were friendly, I would most certainly avoid this location again mainly due to the unsafe location. For families or solo female travelers, please look elsewhere."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.24808324205914503,
        "helpful_class": 0,
        "review_text": "Small room, but a fun stay.  The room was cozy but clean and has plenty of amenities for your stay. Free beer in the lobby from 5:30-6:30pm is a great idea and creates a nice social atmosphere to start the evening"
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 9,
        "expertise": 0.0053514288866820005,
        "user_cities_visited": 7,
        "review_days": 0.006024096385542001,
        "helpful_class": 0,
        "review_text": "On arrival we received a lovely bottle of wine and a cheese platter with a personal note.  The hotel is small but perfect.  The customer service is amazing and they go out of their way to help.  The bed is very comfortable and you get to choose a fragrance for your room on arrival.  The hotel also has free WIFI."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 26,
        "review_days": 0.06352683461117101,
        "helpful_class": 1,
        "review_text": "The hotel is new and the style and decor is similar to other Hyatt Place hotels. The rooms are a bit on the small side but nicely appointed.The check in experience was lousy - I was told I had no reservation despite showing them my confirmation email. I was told that my email was from Booking.com and had nothing to do with their system. WTH. Booking.com would not answer their phones - so I insisted that this was their problem and that I should get the room I reserved. I was told they were fully booked but after 15 minutes of standing there and the front desk person looking at whatever on his computer, apparently a room was magically available. Sheesh.Valet service is a joke. I waited 30 minutes for my car until I asked again and was told they couldn't find it. I had to go and get it myself. This for $35 a night. The area is a bit iffy at night with vagrants hanging around. Daytime was ok though with a quick walk to the Metro to get to the museums."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 15,
        "expertise": 0.0030559033624530003,
        "user_cities_visited": 16,
        "review_days": 0.124315443592552,
        "helpful_class": 2,
        "review_text": "We were very IMPRESSED with the hotel. The price was very fair compared to other hotels in the area. The beach is very close and my kids enjoyed it the hotel's pool. The staff was very courteous and this stay capped off an amazing family vacation."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 41,
        "expertise": 0.001635723425301,
        "user_cities_visited": 218,
        "review_days": 0.161555312157721,
        "helpful_class": 0,
        "review_text": "This hotel is perfectly fine. Check in quick. The alamo shuttle dropped us of just a short walk awayRoom cleanView of runaway is differentSurprisingly quietAnd a short walk outside or through tunnel to airport"
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 5,
        "expertise": 0.000481722791408,
        "user_cities_visited": 20,
        "review_days": 0.22070098576122602,
        "helpful_class": 0,
        "review_text": "I have twice had 5-night-long stays at the Hampton Inn-Convention Center in Washington, DC. Both times, I've had a very good experience. It's in a great location, is clean and comfortable, has a friendly staff, provides an above average complimentary breakfast, has a decent fitness center, and more than met my needs."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.832968236582694,
        "helpful_class": 0,
        "review_text": "While is not the most fanciest room, I enjoyed my stay. Somehow ended up in accessible room so didnt get to enjoy the shower like I hoped. Still the bathtub with the seat was nice. The bed was sooo comfy, which was the most important thing aside cleanliness. The staff in their casino was very friendly, and Park was a little less tight than other neighboring properties. I enjoyed their music variety while I was playing, made it more fun. There's some decent choices for food, a Starbucks and you can also walk to other casinos. Lyft/Uber is very easy to take from there as well, check in was simple too. If you choose this place I hope you enjoy your stay as well."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.31270536692223405,
        "helpful_class": 1,
        "review_text": "Sara and Monty at the front desk were very helpful and accommodating!Great location and good value. While the property does not offer room service, they do have grab and go from the restaurant in the lobby. There is also a great place for breakfast and lunch right around the corner.Beware of the resort fee!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 5,
        "expertise": 0.024164184045018,
        "user_cities_visited": 2,
        "review_days": 0.610076670317634,
        "helpful_class": 2,
        "review_text": "Stayed for a wHole InTerminable two weeks.  witHOut was the LousEst hotel in oahu.  you can get much a better place for less.  i think the staff is guided by the main trump organization that only cares if your credit card payment was processed rather than if it was a good vacation.look elsewhere."
    },
    {
        "user_review_posted": 180,
        "user_total_helpful_votes": 97,
        "expertise": 0.0025059153824460003,
        "user_cities_visited": 127,
        "review_days": 0.314348302300109,
        "helpful_class": 3,
        "review_text": "I WAS a loyal customer to Sukhothai Hotel from many years ago. I have been going to bangkok for years and this was always my first choice hotel in the past. It used to have a 5 star ambiance but things have changed greatly in this hotel. I actually asked to stay in the hotel with all of my colleagues recently and I was treated so horribly we will never go back again. The actual problem of the hotel first is the location. But I used to overlook this detail since it used to be so fabulous it was worth the extra 30 minute drive in traffic as it was like an oasis. The management has changed and now most of the staff are young and unexperienced so it has no longer the professionalism of a 5 star hotel. Esp in Bangkok where even lesser starred hotels have such excellent service I was actually shocked at how low Sukhothai's service became. The rooms are very tired and old and really need an upgrade. The front desk service is horrendous. I was dreading any time I had to deal with any of the front desk or call anyone to ask for anything. The pool was hot (and I usually like my pools to be heated) And the night time duty manager was a 20 year old kid that shouted back at me,  And he was talking back to me so rudely. I was treated like dirt. So shocking for a 5 star when I was only trying to get changed to a less smelly and less noisy room since I was sleeping next to the freeway!!! And you heard the constant ocean of cars in the room. (this was impossible to sleep)Even the bell boys had been gossiping me about me before I came down and they had real attitude when we had to change my room. We are a decent sized group that come a few times a year to Bangkok and definitely I will be going back to the Sheraton where they treated us so well and was way more central or to the St Regis where they have been trained to treat people with a 5 star hospitality when the hotel is 5 star.Even the room service when they did not speak english would keep me hanging for 10minutes while they looked for someone to speak with me when i had a special request.I dont go to 5 star hotels for this kind of treatment. There are plenty of wonderful hotels in Bangkok I have stayed at. Kempinski is another fabulous one. Excellent service, excellent rooms and 5 star you are so happy to be there."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 3,
        "expertise": 0.0017102504689390002,
        "user_cities_visited": 8,
        "review_days": 0.46330777656078803,
        "helpful_class": 0,
        "review_text": "The location was very convenient to Market street and had lots of shops and restaurants close by. Likes: Free Wifi, comfortable bed, coffee-maker, mini-fridge. Staff was also friendly & helpful. Cafe Mason around the corner was a good place for breakfast. Try the salmon omelette!"
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 11,
        "expertise": 0.0011316135886000002,
        "user_cities_visited": 61,
        "review_days": 0.29079956188389905,
        "helpful_class": 1,
        "review_text": "Nice clean room, quiet nights, friendly staff. We always try to stay at Hamptons when we travel. The only down fall to this hotel is that rides BACK from the strip(Tropicana) were only at 5pm and 10pm but rides TO the strip were every hour. After long hot days walking and sightseeing it would be nice to get a ride back to the room."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 21,
        "expertise": 0.0026451476302510003,
        "user_cities_visited": 23,
        "review_days": 0.46987951807228906,
        "helpful_class": 1,
        "review_text": "I had always wanted to stay at a Ritz Carlton since hearing a talk from a service ambassador a few years ago, and was excited for this stay.Unfortunately it was average at best, particularly for the room price, but to be fair I don't think the young professional market is their demographic. That is my reason for 3 stars as a lot about the stay was good, just not excellent.The service was great, if at times a little overbearing, however there was definitely no personalization or anticipation of needs that I had heard so much about. I also unfortunately needed to chase up twice errors on my final account which was a frustrating waste of time.Rooms: were quite spacious, with nice touches like a USB charger beside bed. Bathrooms are quite dated, I personally hate a shower over bath.Breakfast had a great range of options, but in room dining wasn't great - I'd probably just go with a meal delivery service rather than choose this againAll in all this was just a mis-match in expectations, I at least ticked off my list but won't be staying at a ritz Carlton again"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 8,
        "expertise": 0.001184302475265,
        "user_cities_visited": 13,
        "review_days": 0.7261774370208101,
        "helpful_class": 0,
        "review_text": "Stayed for 3 nights and 4 days 2 Bdrm suite 2 king size beds 2 on suite baths 3 TVs fireplace full kitchen washer dryer patio overlooking one of the 5 pools and really good on sight pizza very comfortable with air conditioning very good place to stay"
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 10,
        "expertise": 0.001831623082864,
        "user_cities_visited": 12,
        "review_days": 0.36144578313253,
        "helpful_class": 0,
        "review_text": "After a half dozen trips to the Hawaiian Islands we finally stayed at the number one luxury hotel on the Waikiki beach in Honolulu. The Halekulani is truly the best. Not as secluded as the highly rated Kahala around the corner from Diamond Head but an oasis in the middle of the bustle of Honolulu none the less. Just slightly off the main drag, when you're here you're in a world all your own. Top notch property in extremely well kept condition, the hotel and grounds appear to be in almost as new condition. High caliber employees that are more than helpful and very polite and courteous are truly at your beck and call. Three world class restaurants from the highly rated Le Mer, fine dining Orchids to the casual House Without a Key, there's really no need to venture anywhere else for meals. Our room was not in the main building but in the second 17 story tower which is actually almost directly on the beach, the main building being set back to accommodate the pool and surrounding lawn and open lobby. The room, smaller than some but very adequate with full ocean view and a large balcony was well furnished and decorated tastefully. Condition of the furnishings and carpets were very good to excellent, with no visible signs of heavy wear. In our travels we have stayed in some of the best resorts and hotels and the Halekulani is one of them. Can't end this review without a note to be sure to visit Lewers Lounge in the evenings near the Orchids Restuarant featuring some of best jazz and standards in Hawaii. Vocalist Maggie Herron, a true mistress of song who's played with best, will surely please even the most sophisticated musical palate. In conclusion a stay at the Halekulani should be a must on your next visit to Honolulu,"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 3,
        "expertise": 0.002317113538563,
        "user_cities_visited": 6,
        "review_days": 0.732749178532311,
        "helpful_class": 0,
        "review_text": "Stayed at the drake from Aug 14-16th. The location is great. The Staff is friendly, but the hotel is TIRED. When we walked into our room, I was thrilled to have a beautiful view of lake  Michigan. When I sat on the couch to admire the view, I was struck by the frayed fabric on the cushions and the stuffing peaking out of the sofas arm rests. The biggest issue was not cosmetic, we had our room AC set at 60 degrees, and my husband and I were still sweating. We did informed the front desk of the AC issue, to my knowledge, nothing was done as the room remained set at 60 degrees."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.9162102957283681,
        "helpful_class": 0,
        "review_text": "Am I like your hotel decoction and treatment to costumers apically the lobby manager woraachanid she so KindnessAnd humble thank you so much our services.good transportation nice swimming pool.Good restaurants."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.538882803943044,
        "helpful_class": 1,
        "review_text": "I chose the legendary Watergate Hotel for my 3 daughters birthday sleepover and it exceeded my expectations. Arya was the most thorough reservation specialist I ever met. We changed my room type several times until she was assured I was pleased. 5 star service on her part. The lobby is stunning. The what seems like 1,000 stacked bottles of vodka make the Next Whiskey Bar catch your eye. The rooms are beautiful. My first room was a deluxe king with a balcony view of Georgetown,  Arlington, Virginia and the Potomac River. The second room, a spacious double bed room, came with a birthday card, cookies and a neatly designed cake. Top of the Gate is a must visit. The various seating arrangements, views, and delicious drinks easily makes TOG the best rooftop bar I have ever been to. The kids loved the pool. The adults loved the sauna. The best hotel I ever stayed in."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.528477546549835,
        "helpful_class": 0,
        "review_text": "Came from Canada  to this hotel because I heard some great things about it and by far it is all true . Nice warm friendly staff especially this one Individual who is a security Guard Named Kenneth Bautista  who stuck out the most he was very helpful and always out in front and attentive to everyone's needs made sure I stayed safe one night when walking me to the corner to show me where the night clubs were at . I will diffidently be returning here with my friends again . love the fine dining as well with cozy fireplace . Amanda Harding"
    },
    {
        "user_review_posted": 38,
        "user_total_helpful_votes": 10,
        "expertise": 0.001167267722434,
        "user_cities_visited": 25,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "A great location near the piers and many restaurants.  This is an older property but very well maintained.  Our room was spotless and very comfortable.  The hotel staff was very friendly and extremely knowledgeable about the area and good with recommendations for dining.  I would highly recommend this Best Western."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 16,
        "expertise": 0.0016961373742970002,
        "user_cities_visited": 21,
        "review_days": 0.085980284775465,
        "helpful_class": 1,
        "review_text": "We stayed here for six nights and it was great, we got a room with a shared bathroom, the room was small but had everything we needed, was clean and quiet and the bathrooms were located close to the room and were very clean.  We came and went as we pleased and it is a super location, nice and close to everything and the tram was about a five minute walk away and it went all the way to Fisherman's Wharf, we would stay here if in San Fran again"
    },
    {
        "user_review_posted": 83,
        "user_total_helpful_votes": 74,
        "expertise": 0.004218130383167,
        "user_cities_visited": 22,
        "review_days": 0.730558598028477,
        "helpful_class": 0,
        "review_text": "Prior to my stay I attempted to get in touch and called to no avail. Probably made 10 calls, a few were answered and immediately hung up without even a hello. A few were answered and after a sentence or two of conversation I was hung up on. A few times a never ending machine and hold, no one ever answered. Finally got fed up and the next person who answered I asked to speak with a manager. They transferred me to what became an asserting machine that had no greeting so I didn't know who I would have left a message for. Absolutely ridiculous how impossible it is to get a hold of someone.  Location is decent, but should definitely be called the Hilton Chinatown,"
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 2,
        "expertise": 0.0004965243296920001,
        "user_cities_visited": 7,
        "review_days": 0.163745892661555,
        "helpful_class": 0,
        "review_text": "The 2 bedroom suite provides a living room area which is convenient however the couch in the living area was horrible. The cushions were flat and you were basically sitting on the frame. The webpage states there are designated smoking areas at the hotel however this is not true. When I asked where those areas were located I was told \"it's the sidewalk\". I gave this hotel a very good rating because it was in a great location, the staff was helpful and friendly, the beds were super comfy and I enjoyed the theme nights int the bar area."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
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        "review_days": 0.49945235487404105,
        "helpful_class": 0,
        "review_text": "Prices are high in San Francisco. This hotel offers accetable prices for roomswith shared bathroom. Knowing this it was a great stay at Herbert Hotel (clean, very good location if you like it central) but there was only one toilet, one shower for 5 rooms (no sink in the room to brush your teeth)! If you know what to expect it is great! To book a room with own bathroom it would have been 200$ extra for 5 nights. Additionally the rooms are very small!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.470427163198247,
        "helpful_class": 1,
        "review_text": "We had a great time during lunch at the Gallery lobby at the hotel with great food, and service specially by the lovely staff Ana \ufe0f she was always smiling and making sure we are served and helped us with the food suggestion.. and something like that is very important at all hotels ..."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.12376779846659301,
        "helpful_class": 1,
        "review_text": "This place is overpriced. Our stay in Miami Beach was unpleasant because of this hotel. As soon as we entered the lobby the odor of mold hit our nostrils. The man at the front desk was difficult to understand. When we got upstairs, my fiance sat on the edge of the bed and it collapsed, so she ended up with bruises. We were given other room, which had plumbing issues. Shower curtain looked liked it had blood stains. Some towels had hair in them. We witnessed roaches in the hallway. Definitely had to watch out for uneven tile during bathroom trips. Honestly, I would rather sleep in a tarp shelter in a sleeping bag right on a beach, then wasting money on this dump."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 23,
        "expertise": 0.00361175475376,
        "user_cities_visited": 21,
        "review_days": 0.771631982475355,
        "helpful_class": 0,
        "review_text": "The hotel staff were helpful and booked us in even though we were early after a long flight.  Rooms were clean and comfortable and the hotel location was wonderful.  Not too noisy!  The pool area and view were great as well.  I felt the charges were a little high - but then everything in Hawaii seemed expensive."
    },
    {
        "user_review_posted": 77,
        "user_total_helpful_votes": 166,
        "expertise": 0.010356078876436001,
        "user_cities_visited": 51,
        "review_days": 0.8012048192771081,
        "helpful_class": 0,
        "review_text": "We are repeat customer and stay here every time when we visit Bangkok as it is centrally located with ease of access to everything:1) Right next to local hawkers centre;2) Within 5 minutes walk to Big C, Platinum Mall and Central World;3) Within 10 minutes walk from Erawan and BTS Chit Lom.Most of their rooms are spacious, clean and with bathtub.Few areas to improve:1) Limited plug/ power points  (our whole room only have 3 to 4 plug points);2) Limited internet access (only 3 or 4 devices can access at anytime);3) Separated by two towers (main and north). If you travel with children or elderly or travel to cross new year and wish to see fireworks, I will advise to book a room at the main tower because rooms located at the north tower will need to change at Level 11 and walk another 5 - 10 minutes to reach the room."
    },
    {
        "user_review_posted": 53,
        "user_total_helpful_votes": 74,
        "expertise": 0.0066682072452990005,
        "user_cities_visited": 49,
        "review_days": 0.32037239868565104,
        "helpful_class": 0,
        "review_text": "Traveling with 3 generations, we were hard put to cater to all of them at one time; but this hotel managed to do just that in fine style.   Our 20somethings and teen were glad to see the minimalist decor and the outdoor courtyard/interior game rooms were total hits, our seniors enjoyed the nautical theme in the rooms and lobby, and we 40somethings were just happy to be in a clean place, great location, and to have no worries thanks to the most accommodating staff.....(and we will also confess to being so intrigued with all the creative and recycled decor - very hard to not notice that bird by the elevators or enjoy elevators with the text of Moby Dick as a backdrop!)    We stayed in 4 nights and had ZERO complaints from any of our travelers.     A perfect stay - from booking us in months before, through our stay, right up to our day of departure.   Can't ask for more!"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 37,
        "expertise": 0.0036319835227480004,
        "user_cities_visited": 70,
        "review_days": 0.31708652792990105,
        "helpful_class": 0,
        "review_text": "I spent about 2 weeks to choose a hotel for our honeymoon trip, reading many reviews and checking locations. So here comes my points of view, reasons why:* If you do not drive, do not have a car, book this hotel. Everyone complains about the parking fees but this is posted on their website. Perfect to walk to many main attractions like Coit tower, the piers for sailing tours, Explotorium, Pier 39, even Golden Gate is about an hour and if you ride bikes, rent just around the corner.* Book direct on hotel's website and communicate with concierge. Paula has been great answering my questions. They have 4=3 promotion, saves you a lot. They also have Yelpers discount fyi.* Great housekeeping service. Kept our room as if we just checked in everyday.* The lobby, garden, game room are all so cool and fun. Make sure to take fun photos.* Our room was on the 4th floor, 4116, partial view, no noise problems. Bathroom equipments work perfect. I loved the hair dryer!! :)Once again, this place is not for 5 star hotel guests who have standards but more for people looking for unique experience, personal touch and fun time.Thank you Zephyr Team ! We will be back :)"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 64,
        "review_days": 0.656626506024096,
        "helpful_class": 1,
        "review_text": "Hotel was in good location for all places of interest from cable cars to Union Street shopping. Trip to Alcatraz is a must make sure you book well in advance as it is very hard to get tickets day in advance."
    },
    {
        "user_review_posted": 619,
        "user_total_helpful_votes": 187,
        "expertise": 0.001356328711049,
        "user_cities_visited": 129,
        "review_days": 0.32749178532311,
        "helpful_class": 1,
        "review_text": "The property was cleaned and well maintained. It is located next to the Westgate and within a three block walking distance of the the SLS Casino. It has a nice market and the room I rented had a partial kitchen(microwave, refrigerator, toaster and dishwater).  You get free movie rentals with stay. Outdoor grills on site were nice and the deli/market loans you grill kits.  We went to the grocery store and bought pre marinated skewers to cook.  Worked well! The resort is family oriented  and also has a large business center in it If your traveling for business. You will need a rental car or will need to prepare to taxi or uber to the strip.  The things I didn't care for was the parking. You either park in front of the hotel in the sun or you have to search several floors of public convention parking in an adjacent building.  Make sure to unload your luggage at check in if you park in garage or you will be dragging luggage in the heat.  The room we rented accommodated 4 but was very small. Smaller than many Vegas hotel rooms and once you laid the sofa bed out it was tight. Walls are thin and many are connected to joint rooms. You need ear plugs. Property is time share for Hilton but we were never bothered."
    },
    {
        "user_review_posted": 37,
        "user_total_helpful_votes": 16,
        "expertise": 0.001989079446874,
        "user_cities_visited": 136,
        "review_days": 0.11938663745892601,
        "helpful_class": 2,
        "review_text": "Pleasantly surprised by all aspects of this hotel: cleanliness, hotel staff, amenities, and location.  First time to San Fran and we were shocked at hotel prices, and what you did (and didn't) get for the price.  When we found this hotel, we said, \"Let's do it.\"  We were not let down.  Not only an awesome location at Nob Hill and Union Square,  but we paid $100 less than any other hotel hear by!  We believe in walking to explore a city, and we walked everywhere we wanted from this central location."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.30394304490690005,
        "helpful_class": 1,
        "review_text": "My family and I now call this our \"DC hotel.\" The first time we stayed, it was for business. It was such a wonderful experience, we decided to return and try it out again for a long weekend vacation. It was still amazing. The staff, especially Joe (who helped us secure a room earlier than check in time and won over my son with his humor and good nature) and Frank (who helped us to quickly fix a billing concern, with no problem!) are ALL friendly and extremely helpful. The hotel restaurant options are pretty good. If you want to explore, there are certainly good options within walking distance. We will definitely be back, to sleep, to swim, to kick back and relax in DC in this perfect weekend getaway paradise. Thank you, Washington Plaza!!!"
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 20,
        "expertise": 0.003357450229346,
        "user_cities_visited": 28,
        "review_days": 0.535049288061336,
        "helpful_class": 0,
        "review_text": "We stayed in Club Donatello through Booking.com which was amazing - Club Donatello rooms are at the top of the Hotel Donatello but you get lots of little extras you don't get in the hotel. Our room for three was massive - a little bit of faded grandeur but clean, plush and comfortable. The location was fabulous for Union square and we walked back from Fisherman's wharf one day which was doable. There is a Club area with a roof terrace on the top floor and a concierge for Club Donatello guests, plus a fitness room. Breakfast can be delivered to the room - being able to order cereal for my kids for $2.50 was so appreciated. And the price of the room was fantastic for San Francisco."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 25,
        "expertise": 0.0027122801885500003,
        "user_cities_visited": 18,
        "review_days": 0.43318729463307704,
        "helpful_class": 1,
        "review_text": "We stayed here for one night, as a transfer-stay. We were warmly welcomed and sent up to the reception on 24th (!) floor. There's a relaxed but luxurious atmosphere here. The design being elegant, and a little impressive. The Japaneese influence beeing clear in every detail.The rooms are very nice, and very comfortable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.812705366922234,
        "helpful_class": 0,
        "review_text": "Giacob went above and beyond to ensure that our 1st trip to San Francisco would definitely not be our last to the Park.  Upon arrival he greeted us and acknowledge the fact that I was a gold member and that I had a lot of choices and was delighted that I chose the Park.  We were also upgraded to a one bedroom suite which was also a very nice touch. Throughout our stay him and the other staff members checked on us each day to make sure everything was going well. It was so nice to be taken care of as well as acknowledge the fact that we chose to stay at that hotel specifically due to its location and accessibility to attractions."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 6,
        "expertise": 0.002537791018426,
        "user_cities_visited": 7,
        "review_days": 0.21303395399780903,
        "helpful_class": 1,
        "review_text": "We stayed at this accommodation end of December 2015.  The room was very low standard, old and bathroom very poor.  Construction all around, woken up at 6am weekdays.  Can hear people in the room next door. WiFi continually drops out.  Hidden costs - When we arrived we were provided with a flyer advising that we had the following services available to us (included in the accommodation) - WiFi, beach towels & chairs, shuttle bus to shopping.  However when we returned home our credit card was charged with an amount.  When I enquired they advised that it was a service fee.  If I had known of the charges I would not have used any of these services.  I have been attempting for 3 weeks to get a response to reconsider the fees and have received only that the Manager will contact me, which he has not.  Would not recommend this place and would never stay there again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.577217962760131,
        "helpful_class": 0,
        "review_text": "Booked in for 8 nights, booked out after 1, room was tiny,  old, run down and dirty, we complained and were offered a worse one, so left first thing the next day. We found a much better hotel in a better location and much cheaper, not sure how a hotel anywhere can charge so much for such a poor room."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.49397590361445703,
        "helpful_class": 1,
        "review_text": "This hotel is centrally located. Didn't have to use the subway as it is within easy walking distance of White House and Mall attractions. Even Georgetown and the zoo are within walking distance (30 minutes) Luscious rooftop pool. Staff was most accommodating especially Jonathan Garlejo who is on the night shift.  After a long flight delay and checking in at 1 am, it was a comfort to see Jonathan's easy going manner and warm smile. He is a gem!"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 4,
        "expertise": 0.001655081098973,
        "user_cities_visited": 7,
        "review_days": 0.35158817086527905,
        "helpful_class": 0,
        "review_text": "It was a nice experience. Having all the comfort of a city just right at your doorstep is an experience that we can have once in a while. With berekeley you wont regret your choice. The room is spacious and our is facing the highest point of bangkok. It a new hotel though there are some construction but it didnt affect our convenience."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 3,
        "review_days": 0.938116100766703,
        "helpful_class": 0,
        "review_text": "Three blocks from Union Station where there is a food court with a variety of foods.Extremely clean hotel and the staff was very friendly. The restaurant is convenient and serves a great breakfast buffet. The Hop on Hop off bus picks up in front of hotel."
    },
    {
        "user_review_posted": 185,
        "user_total_helpful_votes": 89,
        "expertise": 0.00222526399289,
        "user_cities_visited": 243,
        "review_days": 0.572289156626506,
        "helpful_class": 2,
        "review_text": "I chose this hotel following reviews on Tripadvisor, I\u2019m glad I did!Location: Ideal you can\u2019t get anymore Central! Literally 2 minutes from Powell BART and just $8.95 from SF airport. The starting point for cable car 2 mins away and one way to Fishermans Wharf is $7Check In: a few minutes wait not bad as when I saw the line I was slight feeling of fear, they move it fast without making you feel like a number and as a Hilton Honors  guest ( join to get the best rates and free WiFi) I had the option to check in online and use my phone as my room key, this is the way forward but my iPhone had no charge so stuck with the old fashioned room key!Room: 951. The room was a good size, housekeeping standards were exceptional, well done and thank you!Super comfortable bed and pillows. Shower pressure good. Plenty of towels. Everything in working order, huge screen TV, coffee maker, fridge, safe.Facilities: great gym with lots of equipment. standard hotel bar. Didn\u2019t eat there as so many places nearby. WiFi worked well in room and public areas. Staff are knowledgeable and will do anything to help.I struggled to find anything wrong with this hotel, it maybe slightly dated but its by no means shabby it\u2019s clean and comfortable friendly in the perfect spot what more could you want. Will be staying here again!"
    },
    {
        "user_review_posted": 21,
        "user_total_helpful_votes": 17,
        "expertise": 0.003819822091917,
        "user_cities_visited": 29,
        "review_days": 0.13417305585980202,
        "helpful_class": 2,
        "review_text": "I stayed here on my way out of Oahu after 3 years in the Army.  Military rate restrictions meant I had to adhere to the allowed TLA-rates, which isn't easy in Waikiki.  The Aqua Palms accepted the rate (as is typical for them, apparently) and I was able to easily get a room for 10 nights.  However, it wasn't the greatest experience.There is parking ($25/day regular, $10/day TLA rate) in the garage; no valet, which isn't a big deal.  However, there's not really anywhere in front of the hotel to park and unload baggage unless you park on the sidewalk.  The garage is small and somewhat difficult to park in if you have a larger vehicle, and it's not the most convenient parking of the Waikiki hotels.I was able to check in without any difficulty after making a same-day reservation.  When I got to my room, I found that the key reader wasn't working well; throughout my stay it often took 5-6 swipes of the key to open the door, and there were a few other people having the same issue.The room was pretty small, probably as a function of the TLA rate.  However, there was enough space for baggage and to unpack.  Furniture was pretty old and all looked like it came from a thrift store, but it was functional. The bed and pillows were surprisingly comfortable and the AC, controlled by a wall thermostat, could be ICE cold if you wanted it, which was nice given the heat wave.  Also, had a microwave and fridge which functioned well and were clean.The room as a whole looked well used; it was obvious that no recent updates had happened.  The bathroom looked like a truck stop restroom and handicap-accessible shower collided.  There was no counter/vanity.  The sink was public restroom style, mounted to the wall with visible pipes underneath.  There was a busted and peeling piece of furniture which looked like a nightstand that acted as the vanity and could be moved around the bathroom.  Also, it was very sterile/white/bright; no granite or anything nice.  Water pressure in the sink was terrible and it was difficult to get hot water, which made shaving difficult.When I checked in to the room, I noticed that there were other peoples hairs (based on color and length, probably from at least 4 people) stuck to the bathroom and shower walls, as well as on the floor.  There was also a piece of broken glass on the floor, and the housekeeping folks forgot to stock some wash clothes.To be quite honest, other than the bathroom, the room was clean enough and without major issues.The hotel has 3 elevators, only 2 of which functioned during my stay.  For a 12 floor hotel with 5 additional levels for parking and lobby, this was inconvenient.  At one point, all elevators stopped working, though this was related to flooding and was relatively quickly fixed.  No word on why the 3rd one never worked.There is an IHOP; no other restaurant.  No bar.  No spa facilities.  No beach access.  The pool is very small, but usable.  Laundry facilities exist, but were nearly constantly busy.This is NOT the hotel you are looking for if you want a luxury vacation.  Go across the street to the Hilton or the Modern.  If you want Oahu for cheap, then this is probably your place. On the plus side, it is pretty well located in Waikiki and you can't really beat the price.  The internet is also free and very fast, so if you need it for business, you'll get it here."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.536144578313253,
        "helpful_class": 0,
        "review_text": "We has a family went to a convention over a holiday weekend.  The hotel was great and the staff was wonderful but I felt it way overpriced.  I have stayed at similar hotels and received the same type of service at a third of the cost.  The only reason why I think the hotel was priced the way it was location, location, location.  We were two blocks away from the convention center and it was in the heart of downtown."
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 10,
        "expertise": 0.001507962779065,
        "user_cities_visited": 15,
        "review_days": 0.427163198247535,
        "helpful_class": 1,
        "review_text": "Thought I would try this new hotel on a business trip I was on. First the staff was great very accommodating with any of my needs. The property itself is very modern and very well done, the rooms are a nice size and the bathroom has a very large walk in shower. The hotel is located beside the International Market Place, which is an great area to restaurants and a short walk to the beach. The hotel also provides complimentary beach chairs and umbrella. Nice pool area with bar and restaurant. Will definitely be staying back at the Centric when I come back. Thanks again."
    },
    {
        "user_review_posted": 99,
        "user_total_helpful_votes": 44,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 46,
        "review_days": 0.577765607886089,
        "helpful_class": 2,
        "review_text": "We just spent two nights here and it was fantastic.  We had a Bay Bride Jr Suite.  It is just a room with a sofa, but was roomy and the view of the Bay Bridge and city was one to remember.  The hotel is right in the middle of the financial district.  SF is pretty small for a major city so it is quick and easy to get from destination to destination.  We used Uber and never had to wait more than 5 minutes for a ride.  Get the highest room you can.  The breakfast in the lobby restaurant was very good.  We will be back the next time we are in SF."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 5,
        "expertise": 0.012026922652543001,
        "user_cities_visited": 2,
        "review_days": 0.100219058050383,
        "helpful_class": 1,
        "review_text": "The Argonaut hotel is a true find in San Francisco. My husband and I stayed here for two nights at the beginning of an anniversary trip along the coast. From the moment we arrived, we felt appreciated an well cared for. Staff were genuine & sincere, and went out of their way to make sure we had enough information to enjoy the amenities the hotel had to offer.   We stayed in a deluxe king room on the fourth floor & it was exactly as pictured. It had a fun nautical theme, a nice brick accent wall, and everything was sparkling clean. Even the light switches!  After walking around Fisherman's Warf, I think the location of this hotel was my favorite in the area. Being at the end of the touristy warf area, it allowed for easy access to all of the fun activities, was right next to a nice park & just a couple blocks from Ghiradelli Square. I would highly recommend this hotel, an will book here again on my next trip to SFO."
    },
    {
        "user_review_posted": 273,
        "user_total_helpful_votes": 196,
        "expertise": 0.0033752337625220005,
        "user_cities_visited": 172,
        "review_days": 0.8833515881708651,
        "helpful_class": 1,
        "review_text": "Centrally located, very popular older style hotel with friendly staff. The hotel was comfortable and in a great location for those wanting to explore Waikiki. The resort fee allowed free travel on the Pink Trolley for guests and wifi. Our high floor room was large and airy, with a good sized balcony, accessible by an express elevator. The air condition was efficient. The room had tea and coffee making facilities and a small bar fridge. The bath / shower combination was tidy although on the smaller side. The hotel is located close to a large variety of eateries."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 5,
        "expertise": 0.001238245859232,
        "user_cities_visited": 162,
        "review_days": 0.650054764512595,
        "helpful_class": 0,
        "review_text": "Got to LV on Sunday the 18th, day after St. Party's day, which I hear is NUTS!  Joined three of my buddies for a boys week in Vegas.  Stayed at the D for 6 nights for a fantastic rate.  Rooms are nice and clean with decent amenities.  Fremont is noisy, especially on the weekends so go as high as you can and towards the back if you plan to sleep before 1 or 2 am.The hotel is a great bargain.  The casino is small but lots of fun.  The Longbar is great for video poker and watching sports with excellent bartenders.  We had some Coney Hot Dogs during our stay which are excellent.  Had breakfast at the D Grill which was good with nice service.Third time we have stayed at the D and it doesn't disappoint.  Only negative is the pool is a pretty basic backyard style pool next to a busy corner, so it's not great.  But for an affordable,  clean, decent and fun downtown casino hotel, the D is a good choice."
    },
    {
        "user_review_posted": 302,
        "user_total_helpful_votes": 213,
        "expertise": 0.0033138157986070003,
        "user_cities_visited": 301,
        "review_days": 0.11610076670317601,
        "helpful_class": 0,
        "review_text": "We stayed at the Washington Marriott at Metro Center for a couple nights to break up our flights and see a bit of the tourist sites of DC.  If you're a tourist this is a great choice because it's so close to a lot of the tourist sites and a main Metro station is literally underneath the hotel (don't worry you won't hear it).  The rooms are a bit nicer than your average Marriott in terms of space and decor.  The full-size Starbucks in the lobby is very convenient when you need some caffeine.  The only downside of the hotel is the silly charge for Internet ($14.00 for 24 Hours).  It's not a big deal but somehow it doesn't feel right to be charged for Internet in hotels anymore and reminds me of the old days which isn't very progressive.  That said this is still a great hotel and I'd stay here again."
    },
    {
        "user_review_posted": 56,
        "user_total_helpful_votes": 31,
        "expertise": 0.0025771977112590003,
        "user_cities_visited": 55,
        "review_days": 0.306133625410733,
        "helpful_class": 1,
        "review_text": "I was just super happy with our recent stay here.  If you've stayed at a Marriott Vacation Club property before (as we have), you'll know exactly what to expect of the rooms.  They're large, clean, and nicely decorated; with a full kitchen that has everything you need to cook a meal or prepare a snack.  The property overall was very nice; the pool areas aren't huge resort pools, but are more than enough to do the trick and have ample shade and, in the case of the 5th floor pool, a HUGE outdoor TV screen.  The lobby bar and the breakfast cafe are fine. I have to admit that there were waaaaayyy more kids than I'd ever expect to be in Las Vegas, which was fine duing the day, but just crazy at night when you want a drink on the rooftop bar by the pool in Vegas.  It was also incredibly bad allocation of space to have the only tables with the view of the Strip from the rooftop bar be in a designated smoking area (??? why, Marriott???).  The best part of this property is most definitely its location!  It's one block off the strip, just across the street from Planet Hollywood Casino and half a block away from Aria and the Cosmopolitan.  Everything we wanted (Caesar's Palace, Bellagio, Paris, Venetian, NY, etc.) were all perfectly walkable.  I'd definitely stay here again if I was back in Vegas!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 2,
        "review_days": 0.8105147864184,
        "helpful_class": 0,
        "review_text": "There are not enough good things I can say about The Darcy.  We found this hotel because we were looking to stay near family in Dupont Circle.  From the moment we got there, this hotel did not disappoint.  Friendly staff greeted us and checked us in.  I mentioned to Danielle, one of the front staff, that we were there to celebrate our six-year-old twins birthday.  They gave us the option of a kids adventure backpack, themed for art, air and space, or spy adventures (we didn't make it to those museums, but I imagine how fun it would be).  Our room, a king suite, was perfect- well sized, beautiful, fully stocked with snacks and drinks.  When we left to walk to dinner, the concierge asked the girls if they'd like to pick out some toys from a radioflyer wagon filled with fun little trinkets.  These were fun little items for them to play with at dinner.  When we returned to our room, we were met by a gentleman from the hotel restaurant.  Danielle and her co-worker Diana had asked the kitchen to make a mini cookie cake with frosting, sprinkles, and \"Happy Birthday\" written on it!  The girls were SO excited, and it was delicious!  They went above and beyond to make the girls' evening a special one.We will stay here again when we return to DC, and I strongly recommend this hotel to anyone looking to bring kids for a weekend trip, friends looking for a central location to stay for the weekend, or couples looking for a night at their restaurant, Siren, or just to get away for a night.  This place will not disappoint.  Thank you to all of the staff for treating us like family, and for making my girls' birthday an amazing one!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.25520262869660404,
        "helpful_class": 0,
        "review_text": "Location is so perfect to see around White House, mall, Smithsonian etc by walking.So Rich room, even midtown hotel.Very familiar stuff, Concierge, Bellboy, door man care of us every time, including for our baby. So happy to stay, very comfortable.Thanks."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.6166484118291341,
        "helpful_class": 1,
        "review_text": "We arrived at this hotel and on first impression it seemed the budget style hotel and so we didn't have great expectations. Our room had a strange smell like that of tobacco. We wanted to use the safe for our valuables but when we opened it there was mouldy ginger. Yes, you read that right mouldy ginger. We reported this to reception at the same time we had to get our key reprogrammed as it had stopped working. At the time of reporting this, a young and obviously distressed woman walked into reception shouting at no one. While the receptionist assured us he would send someone to our room to remove the mouldy ginger, he turned to us and said, \u201cdon't worry about her she's schizophrenic and lives in the building\u201d. Clearly sympathetic of those with mental health problems. He turned to his colleague and asked him to \u201ccall the cops\u201d, perhaps some way of reassuring us.The breakfast was the strangest I'd ever seen. Chicken chow mein, cabbage and kidney beans was part of the selection. There were pancakes, some cereals and porridge oats floating in milk as well as the standard tea and coffee in polystyrene cups. It was nice to be visited by the resident pigeon during our first morning.Despite asking reception three times to remove the ginger, it was never removed. We simply closed and locked the safe to avoid the smell.The hotel is in a good location, however, the noise is very bad which I guess is to be expected. You have to choose between the racket of the old air conditioning unit or outside. I wouldn't recommend this hotel for light sleepers.All in all, this hotel is recommended to those with a good sense of humour. If this would cause you stress (as it did to a family member we were travelling with) then this is not the hotel for you. This is clearly a budget hotel and therefore expectations must remain low."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 228,
        "review_days": 0.010952902519167002,
        "helpful_class": 0,
        "review_text": "I enjoyed my four night stay at the Hotel Carlton. The bed was firm, the room was nicely decorated, the staff was friendly and helpful and the restaurant, Saha, does a great breakfast and brunch. (I would have had dinner there too had I not made other plans while I was in SF.) However, the bathroom was very small and not well laid out. There was no space for my toiletries and other items except for a tiny shelf over the toilet, and the only other shelving was under the sink on the bottom. The floor was hard and smooth and slippery when wet - which it often was since it had one of those flimsy lightweight shower curtains that lets the splash from the shower out. The sink was an odd, flat platform type, not a bowl, and also caused a lot of water splash onto the floor.Also, for safety reasons I did not like the high sides on the tub which made it risky to step in and out of the shower, and the bath mat was one of those towel things that bunches up when you step on it. Upgrading the baths would go a long way toward making this hotel a four star experience. The neighborhood is bohemian and pretty noisy - close to both a hospital and a fire station - so be warned, but of course that's not the hotel's fault. If you don't mind the bathrooms and you want a reasonably priced hotel with good service, it's worth a try."
    },
    {
        "user_review_posted": 71,
        "user_total_helpful_votes": 85,
        "expertise": 0.005701870940971,
        "user_cities_visited": 581,
        "review_days": 0.027929901423877003,
        "helpful_class": 1,
        "review_text": "Stayed a couple of times recently.  Given some of the rates the Vitale often commands, you should expect something close to a 5-star experience and whilst it is lovely in many ways, it just lacks in a few key areas to warrant giving it the full 5.On the plus:  location, views (if you\u2019re lucky to be facing the water/Bay Bridge) and friendly staff.  Rooms are a good size, very comfortable bed and hotel has pretty nice interiors.On the down, some little things:  the bar/restaurant is pretty dull during the week and the long, awkwardly narrow room combined with some fairly ordinary furnishings means this is never going to be the kind of destination bar or restaurant a hotel like this really should have (indeed, it\u2019s pretty surprising how quiet the restaurant always seemed to be).  The outside ground-level terrace out front is good in the summer but when sat inside in the main bar area, it means your view is obscured by the plastic walls of the semi-permanent marquee.In the rooms, no power points near the bed meant you couldn\u2019t charge your phone and have it on the bedside table (annoying when you use it as your alarm clock), the wifi is unnecessarily fiddly (and only free for basic speeds \u2013 grrr) and the bathroom both a little too plain and sadly, without a separate shower unit (still mystified by the number of hotels who still install baths which must go unused in 90% of occasions).  Exacerbated by a shower whose flow was lacking in power and volume.  They need to upgrade these for sure.The Vitale could be one of the SF\u2019s best hotels \u2013 they just need to take the plunge and spend that extra bit of money to add some finesse and nail those small details.  Also - rethink the bar and restaurant so it becomes a real focal point not just for the hotel, but for downtown San Francisco itself.  That would come at extra cost to you and I no doubt, but I think it would be worth it."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.45618838992332905,
        "helpful_class": 0,
        "review_text": "We booked this hotel on our very last night. We didn't need anything fancy, just a comfy bed. The lobby looked very modernos and liked it had just been remodeled. Lizzy greeted us as soon as we opened the door even though she was on the phone. She was able to walk us through the whole process of the room, parking and surroundings. When we got to our room, our keys weren't activated properly but it just so happened that an employee was waking by who was able to help us. He was able to show us how to operate everything in our UPGRADED room and called for new cards to be ready for us. The following morning we were greeted just like the first time. The two gentlemen at the lobby helped us with all of our bags and wished us a safe trip. Very friendly staff!!!"
    },
    {
        "user_review_posted": 32,
        "user_total_helpful_votes": 11,
        "expertise": 0.0015585347015330002,
        "user_cities_visited": 13,
        "review_days": 0.052026286966046005,
        "helpful_class": 0,
        "review_text": "I love historic hotels and the Hotel Lombardy is a very nice one.  The staff were incredibly helpful and pleasant.  The room was clean, tidy and well-stocked.  The restaurant is very good.  The cocktail lounge has a cool, retro feel to it."
    },
    {
        "user_review_posted": 326,
        "user_total_helpful_votes": 123,
        "expertise": 0.0017214197278890002,
        "user_cities_visited": 86,
        "review_days": 0.23932092004381103,
        "helpful_class": 0,
        "review_text": "Beck's is a little motel gem in the heart of Castro in San Francisco, CA.  It is very conveniently located right next to a streetcar stop and only a couple of blocks away from a Muni (public transportation) rail station.  The neighborhood is very walkable with tons of restaurants, shops, bars, and entertainment close by.  Although the exterior of the property is currently undergoing renovation, the construction work is very unobtrusive and shows that the owners really are committed to maintaining the property.  All of the rooms have been recently renovated and feature fresh, modern furnishings and decorations--and they are exceptionally-clean!  The rainfall shower head in the bathroom is an especially nice touch.  The staff are very friendly, welcoming, and accommodating.  Parking is free, too, which is a rarity in San Francisco.  While there may not be a pool or gym on site, you won't miss them--trust me.  There is so much to do in the surrounding area, the only time you'll spend in your room is for a comfortable night's sleep.  I will definitely stay at Beck's again on a future trip to San Francisco."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 3,
        "expertise": 0.004744565817058,
        "user_cities_visited": 4,
        "review_days": 0.9184008762322011,
        "helpful_class": 1,
        "review_text": "I had the room at the top on the 14th floor. The view was mesmerizing. My girlfriend and I sat on the lanai for what seemed like hours enjoying the view. For what you pay and the value you get at this beachfront hotel, it was well worth it. The rooms were clean with a cool beach boutique vibe. There's no pool or fitness center but who needs it when you have the beach across the street. There's also Eggs N Things downstairs if you get hungry. The location of this property is a winner."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 4,
        "expertise": 0.003126264298061,
        "user_cities_visited": 9,
        "review_days": 0.44140197152245303,
        "helpful_class": 1,
        "review_text": "I love the retro rock-n-roll  vibe of this hotel.  It's super cute and boutiquey. So, if you're trying to get away from the mainstream hotel, this is a great option. Our room was small, but cute. Loved the overhead light that projected \"peace\" onto the ceiling. The bed was extremely comfortable. We slept like a couple of rocks each night. The staff was great as well. Super friendly and all smiles when we checked in. Those are all the positives. Now, for the not as positive. It's not a very soundproof hotel. You're going to hear everything coming from the hallways. If you're a super light sleeper, it could be a problem. I'm not, so I only noticed it when I was awake. Also, skip room service.  It was the most disappointing part of this hotel, and sadly, also one of the things I enjoy most about traveling. We ordered breakfast. A large pot of coffee that gives about four cups of coffee.  We got enough milk for only two. Everything comes literally packed in to-go containers, except the pot of coffee.  Our food was delivered in paper sacks with paper cups, two tiny plastic containers of milk, plastic forks, etc. I ordered oatmeal and it came crammed in a to-go coffee cup. If you really enjoy a nice lazy breakfast in your room, it's not going to happen here. I would definitely recommend staying, just don't bother with the room service."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 14,
        "expertise": 0.004744565817058,
        "user_cities_visited": 9,
        "review_days": 0.34775465498357,
        "helpful_class": 0,
        "review_text": "This is a gorgeous hotel in a beautiful part of the city.   The rooms are very spacious and bright.   Everything is brand new and the staff was fabulous.   We love the restaurant downstairs too.  Great cocktails and fresh food."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.306133625410733,
        "helpful_class": 0,
        "review_text": "Really enjoyed this hotel. Nice people working there, especially Raul. He was a very nice waiter and was very attentive. The overall look of the hotel was great with very nice views from the rooms. Would definitely recommend. Only downside would be the fact that Wifi is $20 per day."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 2,
        "expertise": 0.000460826502067,
        "user_cities_visited": 6,
        "review_days": 0.74644030668127,
        "helpful_class": 0,
        "review_text": "Second time I come to Thailand and we chose to stay in the same hotel. Very clean, modern and excellent location. Close to the BTS transportation. The breakfast is excellent, not always included but worth it. There is pharmacy in the corner if needed, lots of massage places in the same block, tailor that makes clothes in 1 day, and much more ..."
    },
    {
        "user_review_posted": 137,
        "user_total_helpful_votes": 77,
        "expertise": 0.002618330244654,
        "user_cities_visited": 98,
        "review_days": 0.035596933187294004,
        "helpful_class": 1,
        "review_text": "centrally located about 50metres back from the strip. Friendly and efficient staff. Good size rooms with comfortable bed and good pillows. Hot and cold drinks free in the lobby. Free wifi. Recommended"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 142,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "Sweet and helpful crew, perfect location right on Ocean Drive but not in the noisy part, close to the beach. Not so far from Lincoln Road Mall. Walgreens right on the corner. Good communications to the MIA and Downtown Miami. Hope to be back soon."
    },
    {
        "user_review_posted": 368,
        "user_total_helpful_votes": 137,
        "expertise": 0.0016970577935130002,
        "user_cities_visited": 85,
        "review_days": 0.457831325301204,
        "helpful_class": 1,
        "review_text": "I really enjoyed my stay at Hotel Renew.   I usually stay at bigger hotels but I have to say that the hotel staff here were very friendly and that this hotel was nice and clean, they offered a log amenities like beach towels, beach equipment etc.  Most of the bigger hotels make it so hard to get your car from valet with 20-30 minute wait times, at Hotel Renew, getting your car was extremely fast and easy.  I also loved the small touches such as the mood lighting settings in the room.  My only complaint is the mandatory fee for items that I never wanted to use including the continental breakfast in the morning but other than that, I would definitely stay here again.  The wifi worked just perfectly as well and the bed was comfortable."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7672508214676891,
        "helpful_class": 0,
        "review_text": "Staying at this hotel for a business conference could not be worse. I had to stay in a room with a few other people and hey only provided two towels and when we asked for more it took them over two hours. The lady on the phone was very very rude, my roommates and I felt very unsatisfed with our stay and would not recommend to anyone visiting Chicago"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 4,
        "expertise": 0.0020473966187300003,
        "user_cities_visited": 8,
        "review_days": 0.9463307776560781,
        "helpful_class": 1,
        "review_text": "First and foremost the only reason I will give the hotel 3 stars versus 2 was the staff. They were friendly and helpful. They made sure if there was something they could do to make our stay better, they would make it happen.That being said, I have stayed at similarly priced 4-star hotels in other cities and this hotel leaves a lot to be desired. We had a 2-bedroom room that did not have enough toiletries for the two of us (we asked for more so easy fix.)The TV could be updated allowing guests to connect to different streaming services such as Netflix, Hulu, amazon Prime for example. Possibly more options when it comes to toiletries as well. Only basic cable was available.The walls were so thin I heard someone else\u2019s phone alarm go off multiple times as well as them showering which was irritating.My main issue was that this was not worth the $473 nightly rate I was charged. I think there needs to be more thought put into the rooms\u2014just as much as the decor which was lovely. The area (tenderloin) wasn\u2019t the greatest either but that\u2019s not the fault of the Marker. Overall would not stay again."
    },
    {
        "user_review_posted": 17,
        "user_total_helpful_votes": 7,
        "expertise": 0.0018887396070640002,
        "user_cities_visited": 11,
        "review_days": 0.217962760131434,
        "helpful_class": 0,
        "review_text": "Most pleasant staff in south beach , rooms are beautiful . Great breakfast . Can't say enough good things about the Beacon Hotel . Beach towels and beach chairs in the room was a nice surprise :). Car valet quick and pleasant. Complimentary Starbucks every morning"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 7,
        "expertise": 0.003665698137727,
        "user_cities_visited": 7,
        "review_days": 0.19331872946330703,
        "helpful_class": 0,
        "review_text": "My husband and I arrived early morning after a long flight. Staff were amazing and checked us in early. Free wine every evening. Bed comfortable. Wifi good. Immaculately clean. Historic building so room tiny but no problem. Close to Union square, felt safe."
    },
    {
        "user_review_posted": 108,
        "user_total_helpful_votes": 31,
        "expertise": 0.001283198679204,
        "user_cities_visited": 55,
        "review_days": 0.554764512595837,
        "helpful_class": 0,
        "review_text": "Great central location.  Friendly efficient service.  Good rooftop bar to watch the skyline in the evenings. we would recommend the hotel as a location for business or pleasure. it is a short walk to Pikes market and the waterfront"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.8745892661555311,
        "helpful_class": 1,
        "review_text": "Trip was amazing! Staff was great. My stay was comfortable and the pool was just amazing..Staff was very helpful and the in room services was spectacular. I would definitely stay at this hotel again. Thank you for an amazing experience"
    },
    {
        "user_review_posted": 47,
        "user_total_helpful_votes": 123,
        "expertise": 0.012595049781552,
        "user_cities_visited": 26,
        "review_days": 0.73986856516977,
        "helpful_class": 0,
        "review_text": "I came with a group of friends and stayed in the Penthouse (35th floor) and I thought I could touch the clouds!  The service was top notch. Daily Pu Pu and morning breakfast service was the bees knees. The resort was pretty incredible. If you ever have a chance to visit. Spend the money and come. I would repeat this vacation over in a heartbeat if given the chance. The resort had everything you need and then some. Well worth the money."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.6982475355969331,
        "helpful_class": 1,
        "review_text": "Nestled in the Financial District, Club Quarters Hotel is situated perfectly for walking to many of San Francisco\u2019s best attractions. Taxi and bus transportation directly outside the hotel. Restaurants, grocery, pharmacy and shopping are just a few minutes walking in any direction.The front desk is staffed 24/7 and we found Liz to be extremely accommodating and helpful. Her tips and suggestions were spot on. My suggestion is to skip the rental car and just use Uber, Lyft or taxi service. We walked 30 minutes to Pier 39 and Fisherman\u2019s Wharf and had a great time. When we were ready to head back, we used Uber and found it was only $9 dollars back to the hotel. Very affordable compared to paying $6.50 per 30 minutes for parking.Give Club Quarters Hotel a try. You won\u2019t be disappointed!"
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 277,
        "expertise": 0.008855051675309,
        "user_cities_visited": 57,
        "review_days": 0.207009857612267,
        "helpful_class": 0,
        "review_text": "The location was great, but the parking was a nightmare. The traffic was backed up down the stree to turn in to the hotel. They need a better system for valet parking. The staff was helpful and the room was clean and comfortable. Quiet hotel even though it was in the middle of a busy area."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 30,
        "expertise": 0.0018578658101990001,
        "user_cities_visited": 36,
        "review_days": 0.406352683461117,
        "helpful_class": 1,
        "review_text": "I lived in dubai for 2 years and have spent many evenings and days here.Although bit further than downtown, the views are worth it. If you aren't dinning in the near by restaurants, make sure you take the walk all the round. They are stunning! Hopefully my images represent it!Recommended the chilled vibe just for a relaxed evening with friends."
    },
    {
        "user_review_posted": 171,
        "user_total_helpful_votes": 110,
        "expertise": 0.0030126992791840003,
        "user_cities_visited": 63,
        "review_days": 0.841730558598028,
        "helpful_class": 0,
        "review_text": "Showed up late about 11pm(I contacted the front desk to ensure they knew I was running late). The valet was MIA for about 15min, so I parked at valet stand and checked in. The front desk agent was nice but seemed bothered I was just showing up, even asking if I had contacted the hotel about the late check in. I told the front desk I wanted the free bfst(gold-HH). I go get bfst the next AM or to be told I didn't choose that benefit. I even insisted I told the front desk the night before and they still didn't believe me. I walked to the front desk and told them I am ready to check out and I told them about the issue with bfst, and they double checked and there it was, I picked bfst. They apologized and offered zero compensation for a missed bfst. It gets better, 8-working days later they finally charged my amex-plat. I called the desk and talked to the MGR and they say one thing and Amex-Plat says something different. After all the issues I had with this DTree I would say it's a systemic issue of just go through the motions attitude. The room was Ok, AC works and the room was clean.  Management could of followed up if they choose too, I left them message and even talked to one of them. Won't stay here again."
    },
    {
        "user_review_posted": 1112,
        "user_total_helpful_votes": 278,
        "expertise": 0.001103387399315,
        "user_cities_visited": 166,
        "review_days": 0.8274917853231101,
        "helpful_class": 1,
        "review_text": "Check in was a breeze and found our room no problem. Decent size resort type accommodations. Lots of pools and hot tubs and a restaurant and a small market place for snacks and things. 10 minute walk to the strip or you can take the hotel shuttle. Some construction in the area but noise wasn't an issue. Staff very friendly too."
    },
    {
        "user_review_posted": 28,
        "user_total_helpful_votes": 8,
        "expertise": 0.001276776847779,
        "user_cities_visited": 95,
        "review_days": 0.36418400876232204,
        "helpful_class": 0,
        "review_text": "I got a room with a great view of the Capitol building having asked. Big spacious room with two double beds, there was just me so i didn't need two! Bathroom was not very modern but worked well. I can't comment on location as i went straight from union station and then onto work in a taxi so it worked well for me. Would recommend and the staff were friendly too."
    },
    {
        "user_review_posted": 111,
        "user_total_helpful_votes": 38,
        "expertise": 0.001551700657956,
        "user_cities_visited": 354,
        "review_days": 0.807776560788608,
        "helpful_class": 1,
        "review_text": "In a city with a lot of great hotels this one fits in that category.  Good sized, clean and elegant rooms with attentive staff made for a relaxing stay around the New Year.  Watching fireworks from the top floors was a bonus."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 11,
        "expertise": 0.010570451285446,
        "user_cities_visited": 5,
        "review_days": 0.383899233296823,
        "helpful_class": 1,
        "review_text": "Lovely hotel at Christmas with all its glorious splendor. Attention to detail clearly shows in all the decorations. Cafe could use a second barista. Had the bouillabaisse in the restaurant which was delicious. Bar could give a more generous pour. Overall the service was excellent."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 5,
        "expertise": 0.0016235557447070001,
        "user_cities_visited": 5,
        "review_days": 0.7157721796276011,
        "helpful_class": 0,
        "review_text": "Picked this hotel on short notice and without doing much research for a last minute trip to SF and could not be more satisfied with the choice.  The staff was very friendly and helpful, the location was convenient (Uber or walk to many attractions; short walk to AT&T Park), and our room was perfect.  The room was a king suite with a queen size pullout in the very spacious living room, which also left more than enough room for a rollaway bed.  Perfect for our family and well worth the price to have the extra room for the 4 night stay.   The pool was also a great feature and very clean.   (Pool is on the small side and only 3.5 feet deep, which is fine for kids < 10 or so.)   All in all, I give this a 10 for anyone looking for a reasonably priced option for a family visit to SF.  Could not be happier with my choice.   (I will say there was construction on the main road outside the hotel, which was fairly loud in the morning.  But I don't hold that against Marriott.)"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 3,
        "expertise": 0.0028026039942620003,
        "user_cities_visited": 3,
        "review_days": 0.750273822562979,
        "helpful_class": 0,
        "review_text": "I loved my suite, the staff was kind and service minded, the swimming pool is small but good for a relaxing day :) they don't really need a big pool when they have such beautiful nature and lots of things to do in Oahu Island so I am not complaining about anything :) except the breakfast buff\u00e9 didn't have a lot of healthy options, you could order on the side or just off the menu, ate there 4 out of 6 days so was not that bad and I like cake but can be a bit too much fat and sugar.. But I remember specially one of the staff in the breakfast area she made me feel very welcome and at home so that made want to go eat breakfast there as well as less stressful then going out for breakfast I am happy with my stay but I have stayed at better 4 and 5 star hotels so that is why I am not giving this a full score :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7721796276013141,
        "helpful_class": 1,
        "review_text": "the rooms were clean well with good view.even heavy traffic jam, highly be recommend this hotel.Mr. tar told several services us well.appreciate his hospitality.and Ms. Pat had coducted well when we checked in.sorrow our selfish requests but she replied well.bell boys also kept smile and Took response very quick.I'm willing to stay again"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 48,
        "review_days": 0.49890470974808304,
        "helpful_class": 0,
        "review_text": "The room and the bed was very comfortable and big. The staff were very friendly. The Hotel is very well located near most of tourist places that you can go walking.the only exception is that there\u00b4s no telephone in the room to talk to the concierge, you have to go  to the lobby if needed.There\u00b4s coffee on the lobby but no breakfast."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 20,
        "expertise": 0.006362867336055,
        "user_cities_visited": 30,
        "review_days": 0.5005476451259581,
        "helpful_class": 1,
        "review_text": "We stayed here for 2 nights July 1-3rd with our 3 children aged 4,7,10.We found this hotel to be fantastic ..... excellent location close to the skytrain & MRT  station - we caught the train to the Chatuchak Sunday market & that made it easy & stressfree. Hotel staff were all very friendly &helpful ..... room was clean & had free drinking water each day & well stocked bathroom with plenty towels etc for all 5 of us.We had a family room with the bunk beds & our 4 year old slept on the little couch.We ate at the Italian pizza restaurant & it was excellent !Kids eat free with an adult poolside till 6pm .... we didn't do this as we wanted to try Palm81 down the road .... but the poolside menu looked great ! The pool isn't huge .... but is more than enough at end of a hot day :)Wonderful gym at this hotel too.Breakfast was good ..... many options and always well stocked.If you stay here please take a tip up in the lift at night to the rooftop bar ...... amazing views ! Simply stunning photo op !We would stay here again :)"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.388828039430449,
        "helpful_class": 0,
        "review_text": "Three or four times a year I drive up from the D.C. area to stay a night in New York and see a Broadway show.  While looking for hotel accommodations, I came across Hotel Shocard, which seemed to be Broadway themed!  And indeed it was.  The rooms are plush and cozy, and the attached Gleason's restaurant had great food at a price that, like my room, didn't brake the bank.  Better yet, it was barely a 5 minute walk to the theater I was going to that night!  Right in the middle of times square, this new hotel is certainly one I'll be re-visiting.  5 Stars."
    },
    {
        "user_review_posted": 136,
        "user_total_helpful_votes": 75,
        "expertise": 0.002566998331937,
        "user_cities_visited": 37,
        "review_days": 0.123220153340635,
        "helpful_class": 1,
        "review_text": "First off, I made my reservation directly on the website.  I'm a frequent Marriott guest, so I keep track of my reservations and Marriott rewards in the app.  About two weeks before my trip, I tried to pull up the reservation in my app and found out that the hotel had canceled it for no apparent reason, without notifying me, which necessitated half an afternoon on the phone with Marriott customer service, which re-booked me at a substantially higher rate. (Still fighting that battle.)The location is so-so; the metro is right next door, so that's convenient, and it's only a 1-mile walk to Union Station, but I'd say the Capitol is slightly far to realistically walk to.  The eateries close to the hotel were meh - Five Guys, a gross-ish Wendy's, a nice-ish Dunkin' Donuts, a Moe's.The room was just OK,  the fitness center tiny, and the pool a joke (hot, murky, and 3 feet deep all around)."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.7070098576122671,
        "helpful_class": 0,
        "review_text": "The service was friendly but inexperienced, to much mistakes.... I was in a category room, a suite, The bed was broke, no reposition staff. DirtyWe were four days there, any day they didn\u2019t come to made the afternoon cleaning.I don\u2019t think this hotel deser five stars."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 11,
        "expertise": 0.006565155025929001,
        "user_cities_visited": 11,
        "review_days": 0.6779846659364731,
        "helpful_class": 1,
        "review_text": "It\u2019s 4:40am on a Wednesday. I checked in at 12:50pm on Sunday and have yet to experience a restful night\u2019s sleep.Let me explain: I\u2019m not in Vegas for EDC, for partying, for fun. I\u2019m here for a conference.  One that starts early... I need to get up at 6:00am daily.So, I picked this hotel. I specifically booked a 1-bedroom villa would give me the sound insulation necessary to not hear neighbors, being away from the strip be a block should also minimize sound. I\u2019m aware I\u2019m a light sleeper, so I\u2019m doing my part to make choices that accommodate that requirement.The first bedroom on the 14th floor was nice. Great room format; nice kitchen (which gives you choices if you tire of unhealthy and overpriced food), fully furnished, good condition. The tub and shower were swanky. It had a connecting door, but the bedroom had its own door, so it wasn\u2019t a problem.What was a problem was the Jumbotron at the pool. During the day and evening, that\u2019s fine. However, at 12:30am, I don\u2019t need to hear TruTV (or whatever was on) at 130db through my wall. It\u2019s like hearing God mumble drivel as I\u2019m trying to sleep.I called downstairs. It\u2019s supposed to be quiet at 11am, then after another call, it was 12am, then they were getting in touch with the bar to shut it off. For like 20 minutes.After a few days, I asked for the manager to call me. They said they would. I had to be call myself the following morning and got myself assign a room on the 33rd floor. All was well.At 11pm last night, the Nevada department of transportation decided it was time to roll up their sleeves and get to work. For an hour, the sounds of whales serenaded is, as some machine positioned beneath the monorail scraped asphalt off the ground. Then for the remainder of the night, we heard constant tapping from the workers down on the street. I feel for them: working a graveyard shift sucks, but whatever supervisor thinks that working 11pm - 6am within 1,000 feet of three vacation clubs needs to be reprimanded. And of course, I started hearing airplanes at 4:40am. That\u2019s another bonus with this new direction.Was some of this out of the hotel\u2019s control? Definitely. But we\u2019re batting 0/3 nights so far, which definitely indicates that someone went cheap on the windows. I don\u2019t have a lot of hope that the next two are going to be any better.I\u2019m willing to cut this hotel some slack. The villa format is nice, and the condition is good. I added a star for that. No breakfast for Marriott platinums? OK, that\u2019s within program terms (until August.) Only an 11am checkout instead of the 4pm extension? It initially bothered me, but I\u2019m now clearly looking forward to my next hotel.However, one of the main jobs of a hotel is to provide a restful nights sleep. I didn\u2019t get that here. As such, I find it hard to recommend this place, let alone be lured into the MVC program."
    },
    {
        "user_review_posted": 16,
        "user_total_helpful_votes": 16,
        "expertise": 0.004744565817058,
        "user_cities_visited": 22,
        "review_days": 0.8521358159912371,
        "helpful_class": 1,
        "review_text": "My friend and I stayed here one night on our way up to Victoria and Vancouver BC. Although the hotel is currently undergoing major construction, it didn\u2019t affect our stay at all. The room was clean and quiet (Although, my friend pointed out what she thought was a bug on her bed, but upon further inspection, it appeared to be a booger. Gross, but much preferred over a bug!)The location, just down the street from the Space Needle and the monorail, can\u2019t be beat. Parts of the neighborhood appear to be a little rough, but we felt safe overall.The hotel will provide you with a list of suggested food places nearby. Whatever you do, do not go to Big Mario\u2019s Pizza. You know the saying, \u201cEven bad pizza is pretty good pizza\u201d (or something like that)? Well, it doesn\u2019t apply here AT ALL. Worse pizza of my life, and the two dudes working were rude. Literally go anywhere else.One of the reasons we chose this hotel was the free breakfast. It was pretty good. They had a wide assortment of different breakfast options from eggs, biscuits and gravy to waffles and oatmeal. We were properly sated before we headed to our ferry.Overall, this was a legit place in an ideal location."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.6516976998904711,
        "helpful_class": 1,
        "review_text": "Charming and cosy hotel near to everything! My wife and I keep coming back. Know that this is not a modern plastic hotel. Yes the bathrooms are down the hall, yes the rooms are small. It's a Victorian Hotel! That's how they are. The city sounds are part of the charm. We have stayed in different rooms each time we come, they all have individual charm. The hotel staff is very friendly and always willing to help out. Just ask them!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 39,
        "review_days": 0.22124863088718502,
        "helpful_class": 1,
        "review_text": "Stayed here with 4 other friends in a 2 bedroom suite on the 18th floor. Room was clean, spacious, and comfortable - Plus had a great view of the ocean! Location of the hotel was awesome - a minute to the beach, to the bus stops, and to a pick up for the pink line trolley. Staff were super helpful and friendly. We most definitely enjoyed our stay and hope to return in the future."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 3,
        "review_days": 0.711391018619934,
        "helpful_class": 0,
        "review_text": "clean and cozy place with good services. a bit traffic during the day time but no so bad. facilities are sufficient. The hotel is surrounded with many food places which make my trip much easier and joyful"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.171960569550931,
        "helpful_class": 0,
        "review_text": "Just arrived home after a 10 day stay. Very happy with the Vive hotel. Staff were very friendly and helpful - particularly domestic services and late night concierge. Great location, room was small but comfortable."
    },
    {
        "user_review_posted": 441,
        "user_total_helpful_votes": 495,
        "expertise": 0.005339043926077001,
        "user_cities_visited": 255,
        "review_days": 0.859255202628696,
        "helpful_class": 0,
        "review_text": "The warm and efficient welcome set the tone for our stay. ( You only have one chance to make a first impression!)The allocated room was changed to suit our need, and all staff, throughout the stay, were professional and friendly. We particularly liked the fact that staff had a name badge which also indicated an interest of theirs! A really nice touch. We had superb interactions with all staff...concierge, bell boy, reception and restaurant.Our room was clean, spacious and comfortable, although the bed-cover system did baffle us, and resulted in several entanglements with loose sheets each night. We had never before encountered such a system...a duvet sandwiched in two loose sheets, rather than with a normal duvet cover. We actually were irritated by the regular appearance of the soft-toy dog on our bed each day: we are not dog lovers!We were disappointed and surprised to learn that the pool would have cost us an extra 25 dollars...we haven\u2019t experienced this in a hotel ever before! We felt it had not been made clear in the advertising.The Starbucks within the hotel let it down in a big way: long queues, few seats, surly staff, and an unclean and seedy feel about it.All this said, we would return."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 13,
        "expertise": 0.002065997785615,
        "user_cities_visited": 43,
        "review_days": 0.680175246440306,
        "helpful_class": 1,
        "review_text": "We stayed here back in July 2017 after our first hotel we had booked was completely under renovation and they failed to tell us. The Marriott helped us out with last minute bookings at a great rate. The staff are very professional and helpful.The location of this hotel is ideal for visits down to Fisherman\u2019s Wharf by only a short walk.The rooms are a generous space offering everything you need for a long or short stay in the city.Definitely stay here next time I visit San Fransisco"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 2,
        "expertise": 0.0005832190539240001,
        "user_cities_visited": 6,
        "review_days": 0.6221248630887181,
        "helpful_class": 1,
        "review_text": "Stayed 3 nights in February 2018 and it was definitely not an enjoyable stay. Everything was satisfactory but I have given the hotel 2 stars as there were some disappointing aspects that we were not expecting.Firstly, I didn't think that I would walk into the room to see a sofa bed set up with all of the pillows stacked up in the corner of the room. I have never stayed in a hotel studio that sleeps you on a sofa. Never.Secondly, the room is tired and old, needs a facelift, the air-con was so loud that we couldn't have it on while sleeping, can't imagine if we visited in Summer!Thirdly, the plumbing had a problem in our room, no biggie, just a constant wet patch on the carpet near the bathroom.Finally, we were asked to come down and see the concierge on our second day, he started off really nice and told us about things to do in Vegas but unfortunately he used the opportunity to give us the time share sales pitch. This guy would not take no for an answer. I responded respectfully to him about 8 or 9 times that we were not interested in the information event and did not want to take part. He continued to push the sale and I was made to feel very uncomfortable as I had to give him a very firm no.If the hotel reads this, train your staff to take it back a notch, this guy was flat out rude and made us feel very uncomfortable.Other than these issues, like I said the hotel was satisfactory for the price and location. However, next time I would spend a touch more money and stay somewhere else."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7524644030668121,
        "helpful_class": 0,
        "review_text": "Check in was ok. first Room we got was terrible with poor views and slow air conditioning. Second not much better but ok. Usually wouldn't care but we were staying for a week. Rooms clean. Very noisy early in the morning with deliveries outside 4am onwards. Loud ai con too. Casino very dated. Carpet especially. some staff rude some lovely. I suppose you get what you pay for as it was very reasonable even though they got our bill wrong!!"
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 9,
        "expertise": 0.004744565817058,
        "user_cities_visited": 8,
        "review_days": 0.541073384446878,
        "helpful_class": 0,
        "review_text": "Lovely hotel, very clean rooms, great friendly and helpful staff, in a great location, slightly small rooms but didn't bother us as we were out most of the time, our tv wasn't working and they sent someone within 5 mins to fix it but he couldn't and within 15mins we had a new room with a working tv! Would stay here again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6708652792990141,
        "helpful_class": 0,
        "review_text": "I stayed at the Ivy for several nights while I was in Chicago for business. Maria, who was attending the front desk when I checked in, was extremely friendly and helpful. She got me extra coffee and ice, helped me modify my reservation, found me bags for my rain-drenched clothes and had a smile on her face the entire time. Maria is a fantastic representative of the hotel and should be commended for her superior customer service. Thank you for making my stay special Maria, I would come back again because you made me feel welcome. The room was also much larger than I expected it to be which was a nice surprise."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 14,
        "expertise": 0.0008747143585880001,
        "user_cities_visited": 34,
        "review_days": 0.8285870755750271,
        "helpful_class": 0,
        "review_text": "Modern hotel, recently renovated.  Room was very long walk from lobby and included confusing elevator ride.  Room was modern and very clean.  No cell derby at all and hotel WiFi was spotty.  Double room had two double beds which were awful.  They were hard and bouncy.  No way two people could sleep together.  I ended up sleeping in the floor.  The Marriott app has a chat feature to request extra towels and blankets.  The response to requests were immediate.  Very impressed.  My reason for the 3 stars were the terrible beds.  I should pay what I did to sleep on the floor.  There are a lot of dining options in the immediate area and very close to the subway."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.016429353778751002,
        "helpful_class": 1,
        "review_text": "Great location in heart of historic South Beach. Hotel is charming Art Deco period architecture--lovingly preserved and appointed. Staff are friendly and welcoming and very personable and accommodating. Roz, the GM, went out of her way to show us hospitality and make my wife's b'day a special memory. Easy walk to beach, great restaurants, shopping and sites. Nice touches like providing beach towels, complimentary happy hour & continental breakfast. We can't wait to come back!"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.423877327491785,
        "helpful_class": 1,
        "review_text": "They gave me an upgrade to suite room. The hotel is very Clean and save. The guys there are nice and respectful. Their breakfast perfect. I was happy staying in the hotel. The hotel is not far from the center of city, you can easily go to Dubai Mall or any place you want to go.We are coming back for sure to this fantastic Hotel."
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 36,
        "expertise": 0.001831623082864,
        "user_cities_visited": 34,
        "review_days": 0.08214676889375601,
        "helpful_class": 0,
        "review_text": "She and I had two excellent nights here before Emirates home to Sydney.  The staff were all excellent.   We arrived about 11 am, a little before our top floor room was ready for occupancy, and we were very nicely looked after for coffee and goodies in the lounge in the interim.The site is so well isolated and overlooks Dubai Creek, a pleasant sunset view even in the desert haze.  Interesting transport options, including a hotel car at the same cost as a taxi to Dubai Mall and the most lavish golf cart to take us the kilometre to the boundary of the property, from which a step across the roads to the Metro station for very easy access to all places, even for strangers.  Would be good if the hotel provided a good Metro map with clear and complete instructions for how new visitors can access and so easily use the Metro, instead of the poor, faint photocopy of the network we were given ... Park Hyatt can do lots better, as they do with everything else.She and I had an easy and peaceful evening walk past many megarich yachts (gin palaces is not a good description in a Muslim country) on our way to all the offerings in the adjacent Dubai Creek Golf and Yacht Club, which is one of the local icons.Our room was one of the best we've ever had, though the turndown service at 9 pm is a bit late if it's travellers trying to catch up on sleep."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 17,
        "expertise": 0.0016091066240020001,
        "user_cities_visited": 23,
        "review_days": 0.11117196056955,
        "helpful_class": 0,
        "review_text": "Stayed on the 9th floor for 2 nights. Comfortable bed and nice amenities. The blind and drapes need replacing as are tattered, and couldn't have the window open due to someone barbequing below the room. WiFi was hard to access, but a phone call to the desk rectified that easy enough. I didn't know how to work the overhead fan as there were no instructions. You need to put the switch up by the door, and then turn on the fan with the panel beside the switch. Not much of a view, but that didn't really matter. Good location for catching buses or eating. Close to Union Square. They serve hot tea in the morning and sherry from 4-6 pm. Beautiful lobby, helpful employees.Would stay again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.7070098576122671,
        "helpful_class": 1,
        "review_text": "The rooms were small and could use some updates. The bed linens were very dingy looking and so were the towels and washcloths. I did not sleep well in the bed. My suggestion is that you all invest im some new white sheets and covers and some new towels and washcloths. They appeared to look soiled. Will not stay here again and will not recommend"
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 2,
        "expertise": 0.001507962779065,
        "user_cities_visited": 10,
        "review_days": 0.10624315443592501,
        "helpful_class": 0,
        "review_text": "This is a grand hotel with old school impeccable service. The rooms feel well appointed, comfortable and luxurious. I hoped that we would have usb plugs to charge our phones, as that seems to be the norm here. Food was very expensive and cold by the time it arrived to our room. I would stay here again though."
    },
    {
        "user_review_posted": 27,
        "user_total_helpful_votes": 13,
        "expertise": 0.002227207898619,
        "user_cities_visited": 17,
        "review_days": 0.713033953997809,
        "helpful_class": 1,
        "review_text": "We stayed for 7 nights, the room was were spacious and air conditioned, lovely bed.   Take a kettle if you fancy a cuppa in the morning, that said there\u2019s a plentiful supply of coffee.  Mini bar is packed with chocolate and everything else you could think of. Our room was on the inside of the hotel so we had a view of another room and nothing else. There are rooms that overlook the ocean, but we didn\u2019t mind, only slept in ours, we we\u2019re out all day. There is a resort tax of about \u00a320 a day, so be aware, we were so it wasn\u2019t such a shock. That said it was worth every penny. There are numerous places to eat along fisherman\u2019s wharf, while we had breakfast in the hotel, really good, we went out most evenings. This hotel is well placed (fisherman\u2019s wharf) for all the best bits, tourist bus was two blocks down, tram into city was next to the hotel and of course pier 39 for Alcatraz. If you take the frame , go early as the line gets very long. When it\u2019s time to go home you go back to where the tram dropped you, there were hundreds waiting for the tram, apparently it has been known to be several hours long. We walked up the hill about 4 blocks and the stop was empty, most people get off after a few stops so there\u2019s plenty of room. Go any see the sea lions on pier 33 ?. They\u2019re amazing. Alcatraz is a must, amazing place, late afternoon is the quietest times. Go fo a bus ride around the city, truly amazing, goes all the way to the Bridge. There a cycle hire within the hotel, we hired two bikes and set off for the bridge, just follow the hundreds of others heading that way. Great hotel, will definitely go back."
    },
    {
        "user_review_posted": 57,
        "user_total_helpful_votes": 35,
        "expertise": 0.0028707430055880004,
        "user_cities_visited": 91,
        "review_days": 0.20591456736035002,
        "helpful_class": 0,
        "review_text": "This hotel used to be called the Millennium Grande, it was recently taken over by the Pullman group. Standards are still very high. Beautiful big rooms with a big bed and a great shower, impeccable service, very friendly and eager staff - all in all a much better experience than in some of the famous river hotels. The location is in the middle of the hustle and bustle of Asok and Sukhumvit, which is not to everyone's taste, but it also means that the Skytrain and MRT stations are just a two minutes walk away and you can quickly be anywhere in the city. I have chosen this hotel before and would chose it again anytime."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 13,
        "expertise": 0.0013574231028790002,
        "user_cities_visited": 14,
        "review_days": 0.647316538882803,
        "helpful_class": 0,
        "review_text": "Very gracious and helpful staff, from front desk to bistro/lounge to bell service.  Went out of their way to provide comfortable stay.  Room was clean and well appointed.  Surprisingly quiet and relaxing.  Comfortable lobby area with fireplace.  Food was very tasty with fresh ingredients.  Close to metro, with taxis always on hand.  Would highly recommend for visit to DC area."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 1,
        "expertise": 0.001507962779065,
        "user_cities_visited": 4,
        "review_days": 0.31270536692223405,
        "helpful_class": 0,
        "review_text": "We spent a few days at the Hyatt Regency just down the street from the US Capitol. Even though we made the reservation through a third party site (and got a feat deacon our stay) we were welcomed warmly.We found that we were suffering from a number of insect bites. The hotel promptly moved us and inspected our original room. As I expected, they found nothing. We'd been fishing just before we drove to DC so that was most likely the source of our troubles.In addition to moving us, they gave us vouchers for breakfast. The breakfast buffet is better than most you'd find around here, but nothing to compare to those found in hotels in Asia.The rooms were very comfortable. Great WiFi access -free!I'd happily stay there again."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7447973713033951,
        "helpful_class": 0,
        "review_text": "Alohilani is committed to making their guests feel welcome and they succeeded in every possible way! This was our first family holiday together and we cannot thank them enough for going that extra mile to make this an unforgettable holiday!  From the infinity pool, kiddies pool, the great cocktails and excellent gym facilities - the family was well catered for. We also ate at Morimoto Asia which is located within the hotel complex - we had a table on the balcony overlooking Waikiki Beach - great view and the food was amazing! Some of the best Asian food we've had.  We're already planning next years holiday.  Steve, Christina & Sophia, Sydney, Australia"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.885542168674698,
        "helpful_class": 0,
        "review_text": "Disappointed since upgrade to Park from MC. Limited food options of reasonable price. No in room coffee, large lines at Starbucks, Long walks to restrooms, Bar prices seem to have increased a lot ($20 for a vodka red bull)"
    },
    {
        "user_review_posted": 247,
        "user_total_helpful_votes": 120,
        "expertise": 0.002248319344436,
        "user_cities_visited": 52,
        "review_days": 0.20646221248630803,
        "helpful_class": 2,
        "review_text": "I visited today Centara Grand at Centre World Bangkok. It was great experience for me. Our business discussions was on 23rd floor. I was impressed with ambiance, Service, good quality. Everything was superb. I rate this hotel very high on all parameters."
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 23,
        "expertise": 0.0022159696936260003,
        "user_cities_visited": 33,
        "review_days": 0.026286966046002003,
        "helpful_class": 1,
        "review_text": "The rooms are very comfy, perfectly clean. The location could not be better. However the price is not a joke and the service depends on the mood of the staff, I experienced both a good and a bad treatment in the same stay."
    },
    {
        "user_review_posted": 92,
        "user_total_helpful_votes": 25,
        "expertise": 0.0012089288027280001,
        "user_cities_visited": 110,
        "review_days": 0.418948521358159,
        "helpful_class": 2,
        "review_text": "Stayed in one of the bridge to bridge rooms. Absolutely spectacular views , from the Golden Gate to Alcatraz to the Bay Bridge. Top notch service starring with check in. Convenient location within walking distance of the ferry port and Union Square."
    },
    {
        "user_review_posted": 8,
        "user_total_helpful_votes": 7,
        "expertise": 0.004137702747434,
        "user_cities_visited": 8,
        "review_days": 0.6106243154435921,
        "helpful_class": 1,
        "review_text": "Location is awesome. Beach Views are amazing. Must definitely stay.  Staff friendly and accommodating. Will visit again soon. Thanks to everyone at the reception for amazing service everyday of our stay. Water sports was the best experience ever."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 31,
        "expertise": 0.002070850263933,
        "user_cities_visited": 35,
        "review_days": 0.335706462212486,
        "helpful_class": 2,
        "review_text": "Really doesn't get much better, folks. Across the street, or the park to be more exact, from the White House. Luxury hotel, great service, 10 on a 10 scale. Can't wait to return to DC so we can stay at The Hay Adams.From here on, I won't even look at other DC options."
    },
    {
        "user_review_posted": 114,
        "user_total_helpful_votes": 34,
        "expertise": 0.001337615250749,
        "user_cities_visited": 28,
        "review_days": 0.44797371303395406,
        "helpful_class": 0,
        "review_text": "When you arrive you are greeted by an elegant courtyard, it reminded me of Paris. The space makes checking in an out very convenient and stress free, you do not feel like you are in the middle of the city. The staff was cordial and helpful. The lobby is beautifully decorated, I particularly noticed their beautiful flower arrangements.Our room was incredibly spacious and tastefully decorated.This hotel provides the perfect set up for families traveling with children. We had a King size bed in separate room, a pullout sofa in the parlor and a half bath in addition to the main bath.The location is ideal, within walking distance to Michigan Avenue, nestled between high end shopping and fine dining.We had breakfast at their restaurant and the food was creative, for example we ordered the breakfast pizza.The Spa is excellent.There is a small pool perfect for young guests.My only negative was the bed, unfortunately the mattress was not to the standards of what I would expect from a Waldorf."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 16,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 5,
        "review_days": 0.5591456736035051,
        "helpful_class": 0,
        "review_text": "My kids gave my husband and I this trip in September and the hotel was already paid for, they required a credit card at check in for incidentals we gave them our credit card and they charged it and said they money would be replaced upon check out and they the charged my son's credit card twice and he is a poor college student and it caused him to overdraft his account and incur fees, just yesterday we got our credijt card statement and they charged ours as well. When we called they wanted to change my son's again. This is horrible and such a shame because the location is good and it was clean but it has cost us so much extra money and aggravation."
    },
    {
        "user_review_posted": 34,
        "user_total_helpful_votes": 6,
        "expertise": 0.0007464091230660001,
        "user_cities_visited": 10,
        "review_days": 0.502190580503833,
        "helpful_class": 0,
        "review_text": "This hotel is located right on Fremont Street, which has its advantages and disadvantages.  At night you can hear the bands playing on Fremont, however it did not keep us from sleeping.  It is convenient to many of the downtown attractions like the Mob Museum, outlet mall, container park and Neon Museum.  There are a lot of restaurants and bars within walking distance.  We had a beautiful view from our hotel room.  The hotel is ok if you are just looking for a place to crash.  We reserved a king room and were given a queen double but told we would be able to switch the next day.  When I went to ask about changing rooms they didn't want to honor my reservation for a king.  I wouldn't take no for an answer and we eventually moved to a king room.  There is a TV but the stations available are very limited.  The pool is terrible and is located by a parking lot and the garbage.  There is nothing special about the pool at all and compared to the other hotels it really sucks.  Our room was clean and was alright.  We were there with others and two of the rooms were dirty when they checked in.  Mostly because of the pool, we will be trying a hotel that offers a better option for relaxing in the sun next time.  They also did not have free internet, which was a major turn off for us."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 5,
        "review_days": 0.36144578313253,
        "helpful_class": 2,
        "review_text": "Chose this for its location to beach and the cruise port, and excellent on both points.  Cabs always available, 10 minute ride to the dock., much less expensive than the Super Shuttle.  Solid choice, very satisfied"
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.6894852135815991,
        "helpful_class": 0,
        "review_text": "Our family group was very pleased with our choice of the Hotel Carlton. The check-in process was fast and efficient, and the warmth of the welcome was most welcome after our long days travel from Ireland. The afternoon wine reception was a wonderful start to our visit. We found the room we were given to be clean and comfortable. There was plenty of space for our luggage once we were unpacked. The hotel location is within a reasonable walk from Union Square and restaurants in that area of the city. Overall our experience was positive."
    },
    {
        "user_review_posted": 265,
        "user_total_helpful_votes": 65,
        "expertise": 0.001080486906122,
        "user_cities_visited": 176,
        "review_days": 0.53012048192771,
        "helpful_class": 0,
        "review_text": "Rooms all freshly renovated. Very comfortable beds, free, high speed wi-fi for Marriott members which is capable of streaming. Spacious standard, king room. Bath has new Koehler, vacuum assist toilets. Gone are the days of a clogged toilet with these babies. Walk in shower with glass and tile enclosure. New, big screen TV. Front desk courteous and friendly. One concierge good another in too much of a hurry. Do restaurant hunting on your own or use Trip Advisor. We have not liked the concierges recommendations after visiting. No free breakfast here, but you can purchase it in the lobby restaurant."
    },
    {
        "user_review_posted": 179,
        "user_total_helpful_votes": 39,
        "expertise": 0.0009474337613120001,
        "user_cities_visited": 62,
        "review_days": 0.7223439211391011,
        "helpful_class": 0,
        "review_text": "We enjoyed our stay at The Hotel Vitale very much. It is a well appointed, comfortable hotel that enjoys a fantastic location. As with many smaller properties, it is more relaxed and friendly then the larger \"Big Box\" hotels. The Happy Hour menu was delightful and festivities truly fun. In our next visit to SF, we will certainly stay here again."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 22,
        "expertise": 0.003997657423675,
        "user_cities_visited": 144,
        "review_days": 0.626506024096385,
        "helpful_class": 1,
        "review_text": "Stayed here for 5 nights.  Specifically requested ocean view, got a partial ocean, partial city view in the Kealohilani Tower on the 8th floor. I was hoping for better, it was ok.  You are right across Waikiki Beach.There were a couple of things that bothered me during the stay.  On arrival, no one offered to help with our luggages.  Up in the room, I had trouble with my luggage lock and called to the Concierge for help.  Instead of sending maintenance engineering up to help me, they rudely told me I have to wheel down my luggage so they can take a look.I've stayed in the Outrigger down the block in the past and if I had to choose to stay in Waikiki again, I'd go back to the Outrigger or try to book at the Moana Surfrider."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 6,
        "expertise": 0.004744565817058,
        "user_cities_visited": 46,
        "review_days": 0.024644030668127002,
        "helpful_class": 0,
        "review_text": "Every member of staff was exceptionally friendly and helpful, nothing too much trouble. Special mention to Omar, Edgardo, Ann and Ken. and all the gang eager to please. Champagne and chocs on arrival for my birthday, lives upto previous Trip Adviser reviews"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.47426067907995606,
        "helpful_class": 0,
        "review_text": "The Inn is close to many restaurants and within walking distance of the Space Needle, museums and the harbor. Our room was clean and the bed was very comfortable. We will stay here again. Hotel staff was courteous and helpful."
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 8,
        "expertise": 0.001507962779065,
        "user_cities_visited": 18,
        "review_days": 0.413472070098576,
        "helpful_class": 0,
        "review_text": "Located on Honolulu's famous Waikiki beach the Moana Surfrider is perfectly positioned to enjoy whatever Honolulu has to offer. The entrance to the hotel is on Kalakaua Avenue where you can find everything from well known brand name shops to local Hawaiian cuisine.We stayed in an ocean front room in the older part of the hotel. The rooms however are not tired and I'd happily stay there again if we could get the same room. We could literally hear the waves crashing onto the beach at night. The view was exceptional.Breakfast at the hotel was one of the best I have had at any hotel. The staff were particularly attentive and the buffet delicious.The pool is a little small and the competition for lounges at the pool or on the beach was intense however with Waikiki beach literally meters away it's not surprising."
    },
    {
        "user_review_posted": 20,
        "user_total_helpful_votes": 9,
        "expertise": 0.002074368310713,
        "user_cities_visited": 17,
        "review_days": 0.7245345016429351,
        "helpful_class": 0,
        "review_text": "I just do finished a 5-night stay at the Courtyard near Navy Yard. Working at the USDOT building this week, it was convenient and comfortable. The bed was great, the hotel is close to restaurants, and an easy walk to both waterfront and the Capitol. Hilina at the front desk was especially helpful and customer focused! I will stay here again next time I'm in town!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.37185104052573903,
        "helpful_class": 1,
        "review_text": "The hotel in general was a nice place to stay. The rooms are definitely smaller than what are posted in the pictures, but nevertheless were ample enough. They were clean and never had a problem during my stay. The hotel is about 2 blocks (1 minute walk) from Union Square. At night, all the homeless and \"working women\" would be about in the streets, but the hotel had a guard outside to prevent any problems for their guests. The game room downstairs was pretty cool, considering most hotels don't have that, but it was a bit underwhelming. Pretty fun for the first 10 minutes. They do reserve the room for private events, but one night during our stay a group of young locals were in the room really loud and obnoxious. They did not reserve the game room but were taking up all the space and equipment, and others in the room were looking uncomfortable. On our last day, we checked out at 11 am (mandatory checkout at noon) and still had some time to kill before heading to the airport. The front desk allowed us to leave our luggage at the hotel while we roamed about the city, free of charge. Awesome on them for allowing that for their guests. Overall, for the deal I got, I would definitely stay at this hotel. Even without the deal, this would still be one of my top considerations if visiting Union Square."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 98,
        "review_days": 0.493428258488499,
        "helpful_class": 1,
        "review_text": "This is the third time I have used Dream when staying in Bangkok. I was upgraded to a suite on check in and the staff couldn't have been more helpful during my stay, even pushing the check out time although they were fully booked. Buffet breakfast has some great choices whatever your taste."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.841730558598028,
        "helpful_class": 1,
        "review_text": "This hotel is AMAZING. The rooms were clean. The staff was nice and hospitable and the view was so beautiful. You are walking distance from bars, shopping and food! I've already booked another trip/stay for a girls weekend October! I can't wait!!!"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.031215772179627004,
        "helpful_class": 0,
        "review_text": "We loved our experience in the W Lakeshore.  The service, amenities and \"cool\" factor all exceeded our expectations.  The view of the lake from my guest room took my breath away every time I saw it even though I was there for four days.Thank you for a job well done!"
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 12,
        "expertise": 0.004051008023202,
        "user_cities_visited": 64,
        "review_days": 0.256297918948521,
        "helpful_class": 0,
        "review_text": "Ahh, the little details about traveling! This hotel is centrally located and one can easily walk to North Beach, Chinatown, Union Square, the Embarcadero. Oh, did I mention it's in the heart of the Financial District?  With all the walking I did, I could've easily been dehydrated but not while staying in this hotel.  They have a dispenser for chilled, purified water accessible to all guests and a handy-dandy bottle in case you've forgotten yours. I forget how inconvenient it is to buy water outside (because I do want to save a little bit of money and besides, it's the principle of not being forced to pay for an inflated cost of water) and lug it to your room.  I'm sure that the expense of having this unexpected treat is reflected in the room cost, but I would rather have that than be teased with bottled water \"in your face\" with a fat tab. Of course, one can always drink from the tap but not all cities have nice tasting water and some people have something against drinking from the bathroom faucet.  If you don't like that much water, they also have sodas in the lounge.Let's not forget how clean and comfortable the hotel was and how accommodating the staff were. My husband and I will definitely go there again!"
    },
    {
        "user_review_posted": 48,
        "user_total_helpful_votes": 11,
        "expertise": 0.001002243554378,
        "user_cities_visited": 301,
        "review_days": 0.23220153340635202,
        "helpful_class": 0,
        "review_text": "This is a true first class hotel in all respects. The setting is near perfect being right on the beach at Waikiki.  The rooms are very nice.  We had a partial ocean view with a small balcony where we could sit and look out over the beach and ocean.  We were there over July 4th and the area is the location of the outrigger canoe races.  A lot of fun for the natives and enjoyable to watch as a spectator.  The hotel location is near the center of the Waikiki Beach area and convenient to all of the restaurants and shopping and a short walk to the Zoo and the Park.  On Sunday afternoons the local artists all display their art on the Park fence.  A great place to acquire art or just a nice souvineer.  The food and the service in the restaurants in the hotel are great.  The pool is nice but does get a little crowded but never had to wait but a few minutes to find a lounge.  It is right on the ocean front and does have food and beverage service available.  We were there for two weeks and would love to go back."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 2,
        "review_days": 0.30394304490690005,
        "helpful_class": 1,
        "review_text": "Customer service was great. Very attentive, and polite. The rooms were simple but nice. Definitely would consider staying there again. It is also located right by the strip, and there is a walgreen and food court located next door. The bed and pillows were fairly soft and pretty comfortable."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 3,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 2,
        "review_days": 0.30230010952902503,
        "helpful_class": 0,
        "review_text": "We stayed 5 nights at this hotel and had a great experience. Hicham the Bellman/Concierge gave us great tips about the city and was really nice and helpful. The rooms were clean, modern and had everything we needed. The breakfast buffet was included and we ate very well.  Waffles, cereal, toast, eggs, etc.  The location was great and we were able to walk to the White House. We used the BigBus and Circulator to get around the mall and tourist stops. Overall a great stay. Thanks!"
    },
    {
        "user_review_posted": 113,
        "user_total_helpful_votes": 42,
        "expertise": 0.0016941390600110002,
        "user_cities_visited": 270,
        "review_days": 0.174698795180722,
        "helpful_class": 0,
        "review_text": "This hotel was a strange mix of features. The place was clean and quaint. The rooms are small by American standards, but large for European. The staff was friendly (except for the night desk guy, he was giving me dirty looks for parking in the 15 minute zone too long). The location is great, right next to DuPont circle. Housekeeping was delightful and hard working. The best thing was on Saturday and Sunday parking on the street was free. Free parking in DC? Unbelievable. But there were some strange issues. There were a lot of wires hanging out randomly in the bathroom and under the TV. There was a weird repair job on the bedside lamp with what looked like aluminum foil. The balcony doors would scrape against the window valance tearing the fabric. There was paint on the bed skirt. Nothing really big to complain about, but it was just a lot of out of place weird little details. Still, all in all, a wonderful little hotel. Especially if you can get a deal on it, this place is totally worth it."
    },
    {
        "user_review_posted": 22,
        "user_total_helpful_votes": 33,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 288,
        "review_days": 0.418948521358159,
        "helpful_class": 0,
        "review_text": "I was looking for something slightly more affordable than downtown lodging for the Chicago Marathon, yet still clean, comfortable and close to the action. The Days Inn perfectly fit the bill. The room was not too small and beds were comfortable, and everything was clean. The hotel offers a great free continental breakfast in a large, pleasant, modern breakfast room. The staff were friendly and helpful. Best of all is the location. It's in walking distance to a number of great dining options and Lincoln Park, and just a few blocks from the Diversy (Brown and Purple Lines) Metra Stop, which takes you right into the Loop. It's also near the corner of Clark and Diversy Streets, so catching a bus on Clark Street to head south into the heart of the Lincoln Park neighborhood and towards the Loop, or north towards Wrigleyville, is extremely convenient. The marathon route goes right past this corner and along Clark Street, so all my husband had to do to cheer me on was roll our of bed and walk a few feet to the corner. And, he had plenty of time to grab a donut and coffee at Stan's Donuts next door before giving me a high five as I approached Mile 9."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 1,
        "expertise": 0.001103387399315,
        "user_cities_visited": 59,
        "review_days": 0.7283680175246441,
        "helpful_class": 0,
        "review_text": "Staying here for 5 nights and we are loving it. A beautiful hotel, wonderful rooms, clean comfy beds, and the biggest tv in the room we\u2019ve ever had. The staff are extremely friendly and helpful and it has a beautiful lobby and a direct link to the metro."
    },
    {
        "user_review_posted": 492,
        "user_total_helpful_votes": 694,
        "expertise": 0.006737839639237001,
        "user_cities_visited": 160,
        "review_days": 0.23603504928806102,
        "helpful_class": 2,
        "review_text": "We planned a two night stop over in Dubai on our way home from a holiday in the Seychelles and decided that we would stay at the Park Hyatt next to the Creek, we stayed there about 8 years ago and enjoyed the hotel.The Hyatt is a very good luxury five star hotel on the out skirts of the hustle and bustle of the busy city and tourist areas, the staff are all exceptionally polite, rooms are luxurious as you'd expect, food at breakfast time was excellent.The grounds are also very nicely planted up with very colourful flowers, our room on the first floor of block four offered wonderful views of the Creek and down town Dubai. At night you could see the skyline and all the sky scrapers with their flashing lights making a fantastic vision of a very modern city.We will stay here again on our next trip to one of the Indian Ocean islands in the future.Very well worth checking out this first class hotel."
    },
    {
        "user_review_posted": 149,
        "user_total_helpful_votes": 54,
        "expertise": 0.0016491568713260002,
        "user_cities_visited": 39,
        "review_days": 0.5629791894852131,
        "helpful_class": 0,
        "review_text": "We had a great stay here!  Andy and his staff were awesome, friendly and very helpful!  They even let us check in at 10/11am in the morning which is rare and it was greatly appreciated.  They helped us make arrangements with shuttle back to airport which was a lot cheaper than taxi.  The hotel was nice, clean and comfy and the location was perfect walking distance to everything in the Wharf!  The only downside was on our last night the AC seem to stop working which made room (449) uncomfortable but we did not call in repair because we were checking out in the morning or we would have asked for repair but I did mention it to desk staff when we checked out.  Thank you Marriott for an awesome stay!"
    },
    {
        "user_review_posted": 24,
        "user_total_helpful_votes": 5,
        "expertise": 0.000901099709441,
        "user_cities_visited": 78,
        "review_days": 0.9939759036144571,
        "helpful_class": 0,
        "review_text": "The lobby of the hotel was gorgeous. It was easy to walk to the African American museum as well is American history museum. Service was excellent. The amenities were very nice, and the rooms were quite spacious. M eager to return, and will highly recommend this to my friends."
    },
    {
        "user_review_posted": 12,
        "user_total_helpful_votes": 6,
        "expertise": 0.002317113538563,
        "user_cities_visited": 25,
        "review_days": 0.16484118291347202,
        "helpful_class": 0,
        "review_text": "I agree with what most other reviewers have reported - (1) location is great for the Golden Gate Bridge and surrounding parks/walking trails, easy public transport options to Pier 39, Haight St and the CBD, (2) you really do get what you pay for, so if you're expecting a luxurious, modern hotel look elsewhere, and (3) this place is ideal for a 2-3 night stay because it covers the basics. I also found that the customer service was great - reception was always helpful with tips on public transport and recommendations for sightseeing."
    },
    {
        "user_review_posted": 354,
        "user_total_helpful_votes": 57,
        "expertise": 0.000671383180261,
        "user_cities_visited": 137,
        "review_days": 0.8263964950711931,
        "helpful_class": 0,
        "review_text": "For Marketing itself as a \u201cBoutique Hotel\u201d this property has nothing noteworthy to offer. It\u2019s location is close to the capital but it\u2019s not particularly close to a Metro which is what really matters. The rooms are lackluster; not even a mini-fridge which was frustrating considering a LaQuinta comes with one. The bathroom condition was undesirable including a tarnished, chipped tub in need of repair. It\u2019s only 10 stories high which means if your room faces New Jersey Ave you hear every rescue vehicle & ladder truck that passes by throughout the night from the station that is down the street. Not recommended."
    },
    {
        "user_review_posted": 629,
        "user_total_helpful_votes": 175,
        "expertise": 0.001240389872903,
        "user_cities_visited": 242,
        "review_days": 0.5465498357064621,
        "helpful_class": 1,
        "review_text": "Alex checked us in quickly. He found us lovely high floor rooms. 1923/4 had a lovely strip view.  The rooms had full kitchens and washer/dryers.  The rooms were clean and had plenty of towels.  This Marriott has two pools which are very nice. They had a really good work out room. The lobby has a mini market  and a little bar area.  You pick up taxis near the mini market.  The guy by the taxis is very nice and helpful.  The room also had working iron  with ironing board.   The check in staff is always friendly and very helpful.  The bell boy desk guys are friendly and helpful.   The computer to print out your airline tickets is right by the bell boy desk and if you have a problem they will help.  They know a lot about the computer.   This Marriott is within walking distance of restaurants and shopping.  They do have security and I have never had an issue.  This hotel is really worth your time and money.  They work very hard to make sure you have a wonderful visit.  Really lovely and comfortable!"
    },
    {
        "user_review_posted": 30,
        "user_total_helpful_votes": 17,
        "expertise": 0.0026407738423620004,
        "user_cities_visited": 15,
        "review_days": 0.46878422782037205,
        "helpful_class": 0,
        "review_text": "This is a great hotel. Our first time in Bangkok so we didn't know what to expect but this hotel is better than we expected.  It is very clean and the  staff are friendly and speak English. Bed is very comfortable, air con works and is relatively quiet and the roof top pool is very refreshing.  It is about a 10 minute walk to Ko San Road which is nice.  We liked it so much we booked another night.  If you are looking for a luxurious resort hotel then this probably isn't for you but if you want a nice clean, quiet hotel close to the action this is a nice option."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 1,
        "review_days": 0.954545454545454,
        "helpful_class": 0,
        "review_text": "The most amazing hotel with the most incredible staff and ambience I\u2019ve ever experienced.  My 10th stay and I\u2019ll pay anything to come back.  Ximena, one of the managers, provides a family like vibe; so incredibly sweet and accommodating and it\u2019s clear her leadership style rubs off on the others I\u2019ve experienced.  Really just an amazing combination of \u201cfeel at home\u201d and luxury in one of the most iconic locations in the US.  Just walk into the lobby and it\u2019s so trendy, beautiful.....my blood pressure must go down significantly when I step into this zen of luxury.  The beautiful rooftop bar view is only topped by the incredibly nice, professional, and accommodating staff who serve the best food and drinks in DC.  The lobby bar and restaurant are equally great.  Breakfast is terrific. Smoothies are so good and refreshing in the morning,  and they make whatever dish you want.  They\u2019re that good and good all day.  The best hotel in DC, hands down!"
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.9238773274917851,
        "helpful_class": 0,
        "review_text": "The location is within easy walking distance of BTS and metro. The rooms are spacious & well appointed but cleaning lets them down a bit - a bloodied towel was left in our bathroom and there is a fair amount of mold in the shower & toilet. The Club facilities are great - the 15 min complementary massage was particularly good. Breakfast is really good, the bar serves pretty tasty cocktails & the coffee shop makes good coffee (a rareity in Thailand)"
    },
    {
        "user_review_posted": 562,
        "user_total_helpful_votes": 186,
        "expertise": 0.0014964446187870001,
        "user_cities_visited": 121,
        "review_days": 0.030668127053669003,
        "helpful_class": 0,
        "review_text": "Hotel was great and the location cannot be beat. Stayed there to visit some colleges in town and it was outstanding. Starbucks in the lobby, can't be beat. I would recommend this hotel for any DC traveler."
    },
    {
        "user_review_posted": 153,
        "user_total_helpful_votes": 144,
        "expertise": 0.004458983196058,
        "user_cities_visited": 519,
        "review_days": 0.174698795180722,
        "helpful_class": 2,
        "review_text": "We have just spent 4 nights at the Argonaut on our first visit to San Francisco.This is a good quality hotel but is very poor value for money.We had a King Size Bed Room with a supposed Bay view (this involves a higher rate tariff) and at a Seniors Rate.  The average rate per night including all mandatory taxes etc worked out to $US 708 per night.This makes for expensive hotel accommodation but that is fine, we sometimes feel that this is fine to treat ourselves in a new location.  My issue is that this is poor value for money.The Hotel is a boutique style hotel in the old fruit cannery building at Fisherman's Wharf.  We liked the idea of staying in a restored old building, the location and the fact that we would be able to enjoy a Bay view.The building is nicely restored on the outside although the sense of character of an old building is lost on the inside.  There are many old beams but the rest of the internal decor is overly contrived and in some respects a bit kitsch. The location at the end of Fishermans Wharf is fine (although there are other options too).My main areas of dissatisfaction were the lack of a true Bay view and the poor quality of service.Our room (# 328) on the 3rd floor did have an external view and it true that if you peered through the window towards the Bay you could get a glimpse of water and just see a bit of the Golden Gate Bridge in the distance.  However, to call it a Bay view and to charge a premium for that is cynical to say the least.  There may be Bay views on the top level (level 4) at the front of the building, I am not sure, but clearly many rooms would have similar 'views' to ours.  A picture of the view from Room 328 is attached.  I should note here that rooms that are not described as Bay view would seem to all face into the empty void shown in the second picture attached.Service at the hotel was at best average and certainly not at the standard I am accustomed to at other similarly priced (and most lesser priced) hotels.  The service from reception and the concierge desk was simply matter of fact. No smiles, no engagement (perhaps it isn't a happy place to work?).  The Bell Captain and Bell Boy seemed fine otherwise service was functional and flat.  The concierge desk was not staffed into the evening which is very poor for a high priced hotel.  I also had an issue when trying to arrange a transport shuttle from the airport to the hotel prior to our arrival.  I was promised it would be arranged but then there was silence.  I followed up twice by email but silence.  In the end I incurred a $29 long distance call from New York to arrange it myself.On a positive note, the bed was comfortable, there is a safe in the room and there is a fridge in the room (which many hotels in the US seem not to provide).  There was free WiFi because my booking was made as a member of the Kimpton's loyalty program and I assume a similar arrangement is available under the new owners, Noble House (check).We did have one lunch at the Blue Mermaid Restaurant within the Hotel and this was good and in there the service was excellent.Compared to similarly priced hotels and cheaper priced hotels The Argonaut is NOT good value for money."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7508214676889371,
        "helpful_class": 0,
        "review_text": "No coffee in the rooms but it's free downstairs and available for many hours. Convenient location - lots of amenities nearby in case you want something at almost any hour.  No view but I wasn't in the room a lot. Water pressure was great."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 4,
        "expertise": 0.00377358490566,
        "user_cities_visited": 6,
        "review_days": 0.22782037239868502,
        "helpful_class": 1,
        "review_text": "I cannot believe this hotel is rated this high! It was the worst hotel I've ever stayed in. Our room was in total disrepair...holes in carpet, cigarette butt near window (in supposedly non smoking room), banged up walls and bathroom and just not clean in general. We asked for extra towels and they brought us ONE. The hallways are very smelly, with obvious heavy air freshener scent trying to cover the nasty smells...a bad combo! When they \"serviced\" our room the 2nd day, our bed was made so poorly that we had to re-make it. We highly regret not paying an extra $25 for another hotel. So not worth the money you save on this lousy hotel!"
    },
    {
        "user_review_posted": 33,
        "user_total_helpful_votes": 13,
        "expertise": 0.001802199418882,
        "user_cities_visited": 19,
        "review_days": 0.17524644030668102,
        "helpful_class": 1,
        "review_text": "Reserved a room to celebrate our engagement in Chicago in late October. The hotel is in a convenient area and has a nice driveway out front where we were greeted by the staff and welcomed as we arrived around 1PM. The hotel is beautiful and in a great location.We walked to the check in desk and were immediately greeted with by Sofia with an unfriendly attitude and a sense of \"you don't belong here.\" We were not asked what the reason was for our visit to Chicago or acknowledging our diamond status, in fact we were not asked anything, rather Sofia typed away without saying a word. Despite reserving a king room and being a diamond member, Sofia told us we were being placed in a queen bed and there was absolutely no kings available. Not a sorry sir, just \"no this is impossible tonight.\" We were told our room would be available in 20 minutes. When I inquired about diamond benefits, Sofia snapped \"we don't honor those here.\" During my 30 minute wait i pulled up availability showing a king room and decided to talk with a different representative. After explaining I was there to pop the question to my girlfriend and was a diamond member, Brian rebooked us into the king suite while Sofia looked on in disgust. Absolutely disappointing that this hotel would employ someone who treats customers the way Sofia did to us.King Suite - room was beautiful with a separate living room inclusive of fire place and balcony. Leaving the door open and turning on the fire place made for a very relaxing experience following our engagement earlier that day. The bed was a massive king with a connected bathroom which has been detailed well in several other reviews. Overall the king suite room was beautiful and I wouldn't hesitate to stay in this room again.Queen Room - we had to spend our last night in a queen room. There is nothing special about this room. While the bathroom is the same as the suite, not having the balcony or fire place just makes this a standard room at any other hotel. It seemed dark and claustrophobic after being in the king suite. Even if we had great service from start to finish, I would not stay again this room.Amenities - while others rave about the spa, we unfortunately did not have an opportunity to visit during this trip. There is a small bar area downstairs, which is essentially a sitting area with wine and champagne. On the second floor was a restaurant that looked nice, but again we had reservations throughout our trip and did not visit.Staff - apart from our encounter with Sofia, everyone else was fine in our little interaction with them. Outside staff was great, they quickly grabbed a taxi if needed and at least would  welcome us back.Overall this is a very nice hotel, but I would not stay here again unless staying in one of the king rooms with a balcony. While the service is nice, it did not justify the cost of sleeping in that claustrophobic queen room. Not sure if it was our age, or mood of initial representative, but the treatment we received upon check-in was disappointing to say the least.Side note -- the hotel asked me to contact them regarding my review. Of course upon reaching out to their PR contact, they never responded."
    },
    {
        "user_review_posted": 63,
        "user_total_helpful_votes": 33,
        "expertise": 0.002432706504206,
        "user_cities_visited": 19,
        "review_days": 0.520810514786418,
        "helpful_class": 1,
        "review_text": "Spent 2 1/2 days there with my wife on our way to the Outer Banks to do the White House, Capital, Supreme Court, Smithsonian museums, etc. tourist thing.  The room was great, very clean and spacious.  Staff courteous and helpful at all times.  No free breakfast buffet or coffee or anything, except coffee machine in the room.  The WiFi was free, but not all that great.  You can't beat the location if you are doing the museum thing...it's 2 blocks from the Air & Space Museum and close to all the rest.  You can walk or take Uber to nearly everywhere you'd want to visit.  (Capitol building is easy walking distance; White House a bit of a stretch, but not that much).  We Uber'd to the White House & back; then walked to the Smithsonian Museum of American History and Holocaust Museum.  Next day walked to Capitol, then Ubered to the WW II memorial and walked around the Reflecting Pool seeing all the memorials, then walked back.  Booked real early and got great rates and parking (big savings).  The hotel restaurants seemed pretty good...we tried the dinner buffet our first night - reasonably priced and the food was average buffet food - nothing great, but plenty of it."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 1,
        "expertise": 0.000263115456759,
        "user_cities_visited": 6,
        "review_days": 0.30065717415115,
        "helpful_class": 0,
        "review_text": "This hotel looks like nothing fancy from the outside, but I was impressed with my room. It was very clean--a high priority for me--and quite comfortable. The rate was fantastic for San Francisco, and the free parking is unbeatable in a town where parking lot rates can be $9 per hour (huge compared to what I'm accustomed to). The staff were friendly and helpful, and I appreciated how secure the building was. The room was quiet (except for a bit of occasional and unavoidable street noise) and the bed was supremely comfortable. The location also put us within walking distance of a lot of great places, from Ghirardelli Square to Fisherman's Wharf, and there are many restaurants nearby. I would absolutely recommend it to others."
    },
    {
        "user_review_posted": 29,
        "user_total_helpful_votes": 5,
        "expertise": 0.000726713769894,
        "user_cities_visited": 484,
        "review_days": 0.630339539978094,
        "helpful_class": 1,
        "review_text": "This is the ONLY casino downtown you don't have to pay resort fees. Rooms are clean and modern. The elevator was not working from the self service parking, so it was a little bit of a hike.  Unfortunately you cannot check out online at this time, they are updating there systems, also no in room movies. I wish folks would SMILE, it costs nothing, it makes me feel like they hate life. But who is there for the TV! I love downtown, everything is there."
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 20,
        "expertise": 0.008716760454595001,
        "user_cities_visited": 102,
        "review_days": 0.14074479737130302,
        "helpful_class": 0,
        "review_text": "My sister and I stayed here for five nights during the week of the 4th of July. It was our first time to DC. We chose this hotel for the outdoor pool knowing that we would need time to relax after working through my huge sightseeing itinerary. The location was nice--in the vibrant community of Dupont Circle where restaurant options are plentiful and shops are open late. We ate at Circa and Sette Osteria that were both a short walk from the hotel. At the hotel we liked the free water/fruit juice stand in the lobby of the Hilton. Very refreshing after long, humid days. We found the dining choices inside to be excellent. We ate in the lobby/bar area really late at night and found the menu to be very American and tasty. Loved the cheesecake and quesadillas. We also ate at the restaurant pub, the larger dining restaurant, and the little bakery shop inside. All of these places exceeded our expectations. We loved the computer station set up in the lobby right by the front door with printers that let you print out stuff for free. We have stayed at a lot of Hiltons and we appreciated the warm decor of this lobby. It wasn't overly fancy and just welcoming and comfortable. The rooms were nice. Our room had a direct view of the new building going up but there wasn't any noise even though I could see people working on the various floors tethered to harnesses. The beds were comfortable and the bathroom was upscale. I worked at the computer desk some nights and found the chair to be quite comfy. Overall, this was a great choice for a hotel and we were not disappointed. We loved the pool deck. It did not disappoint! One tip is that if you plan to do a ton of walking like we did, the four block walk to the Metro station gets old. We ended up taking a taxi around more than we thought because we didn't want to walk back to the hotel after our super long days."
    },
    {
        "user_review_posted": 91,
        "user_total_helpful_votes": 77,
        "expertise": 0.003997657423675,
        "user_cities_visited": 99,
        "review_days": 0.542168674698795,
        "helpful_class": 2,
        "review_text": "My husband surprised me with a trip to Waikiki for our 25th wedding anniversary. We were travelling with another couple who were also celebrating their 21st so I phoned the hotel and asked if they have anything special to decorate both our rooms for a surprise. Thelma the Food and Beverage Supervisor was so helpful. I ordered a champagne basket and some loose orchid petals to be scattered on the bed upon our arrival. I had co ordinated it with the Front end supervisor Lillian and it went off without a hitch. Our friends and my husband were surprised upon our arrival. I was only a little disappointed that the champagne was not chilled it was wrapped in a basket! :( Our room was amazing! We were on the 23 floor looking down Kalakaua Ave and the beautiful ocean. Yes the room could use some \"updating\" but we don't spend time in our room except to sleep so what more do you need? It was clean, the A/C worked well and the king size bed was comfortable! The key system for the elevators was a little confusing for some as you tap your card, enter your floor and it selects one of the 5 elevators for you! There was always someone looking dazed at the elevators! haha The pool area was clean, the bathrooms around the pool were clean and the there was always fresh towels. You could sign out beach chairs to take to the beach with you as well as the little drink stand had coolers with ice and pop you could buy I think $4. Great deal! The Tiki bar was amazing for their happy-hour as well as the meals were fantastic. It didn't get much better than sitting on the deck over looking the beach listening to the live music. If you are looking to book some activities, don't hesitate to go and see Kahea from Pleasant Holidays. She will make sure you are well taken care of! We booked a rental car,  the Pearl Harbour Excursion and the Sunset Dinner cruise all through her. She was so informative and made sure our Anniversary dinner on the cruise was 5 star! She is located on the pool level, the first wicket on the Left! We will definitely come back to Waikiki and stay at the Aston! You cannot beat the view, the location and friendly n service by all the employees. If you are looking for a hoity-toity hotel, this place is not for you! We cannot wait to come back! <3"
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.691128148959474,
        "helpful_class": 0,
        "review_text": "Great staff, great hotel.   Took care of every little need, and were happy to assist with whatever was asked.  Food and drinks were excellent.  Room had a beautiful view of the lake, and was very nicely done."
    },
    {
        "user_review_posted": 1164,
        "user_total_helpful_votes": 280,
        "expertise": 0.001057507717076,
        "user_cities_visited": 252,
        "review_days": 0.8636363636363631,
        "helpful_class": 0,
        "review_text": "There's lots to like at this hotel. I had a large, clean, quiet room with a bathroom that had a tub. Staff was friendly. That would have earned the hotel at least 4 stars. But there were problems too.  The room had inadequate lighting. It was dark, even with all lights on.There were no available plugs at the desk, and this is the specific reason for the downgrade to three stars. There's just no excuse today for not having plugs at the desk. There were plugs and USB ports on nightstands, but these were one apiece. If you have three or more devices that need plugs, it's harder to manage. Also, I found the wifi inconsistent, connecting once easily but not so easy on the second day.I managed to free a plug at the desk by unplugging the Alexa device in the room. Alexa (like similar devices) listens to everything while waiting to hear the trigger word. You have to have a lot of faith to allow this type of listening in a hotel room, and I lack that faith. I unplugged it. I think that there should have been better signage here about Alexa as well as an on/off switch."
    },
    {
        "user_review_posted": 42,
        "user_total_helpful_votes": 27,
        "expertise": 0.0030106713324190002,
        "user_cities_visited": 23,
        "review_days": 0.7683461117196051,
        "helpful_class": 0,
        "review_text": "My partner & I stayed at this hotel for 14 nights. We absolutely loved our stay, the hotel is in a great location if you want to shop, visit many different restaurants & go to the beach which is only a short walk away. We felt the hotel had a much more modern styling compared to other nearby hotels/resorts. The bed & pillows were so comfortable! We enjoyed the free extra inclusions provided by the hotel such as a pet fish for the duration of our stage and yoga on Thursdays which concluded with a cold towel and a smoothie! Nice touch. We appreciated that there was also the option to listen to live music on Fridays/Saturdays as well as a movie night even if we didn't attend, it was nice to know we had the option. The hotel staff were extremely friendly and accommodating throughout our stay. The hotel also had the best wifi, I've ever experienced whilst travelling. As mentioned in other reviews the only down side is the pool, unfortunately it's designed so that you can only dip in it & not swim & that the hotel doors are really loud when they close. We feel this may have been our neighbours closing the door without thought for others but regardless these are two minor issues we had. Highly Recommend!"
    },
    {
        "user_review_posted": 89,
        "user_total_helpful_votes": 41,
        "expertise": 0.0021261903256480003,
        "user_cities_visited": 162,
        "review_days": 0.017524644030668002,
        "helpful_class": 0,
        "review_text": "We stayed as family in this Westin in July 2014. Very nice accommodations and comfortable beds. A little tired looking but guess that is because of the wear the hotel gets from being in busy SFO. Walking distance to restaurants and the convention center. Rooms were well appointed and beds very comfortable. All amenities were well provided and upto the Westin standard that one expects. Right opposite to a California Pizza Kitchen and Subway for contrasting dining experiences. A 2 minute walk from bakeries (Boudin, Corner Cafe) and McDonald's. The only con is the presence of a fe homeless people near the CVS around the corner. Not that they bothered people but it was a little creepy.Overall a pleasant stay and will stay again."
    },
    {
        "user_review_posted": 39,
        "user_total_helpful_votes": 13,
        "expertise": 0.001507962779065,
        "user_cities_visited": 244,
        "review_days": 0.673603504928806,
        "helpful_class": 0,
        "review_text": "Very cute, staff was very nice and accommodating. Their bar is under construction so only limited beer and wine at the front desk, but there is a mini fridge so you can purchase your own.Sheets and duvets are to die for!  Towels are thick and absorbing."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 25,
        "expertise": 0.003357450229346,
        "user_cities_visited": 49,
        "review_days": 0.016429353778751002,
        "helpful_class": 0,
        "review_text": "The room was clean, the staff is very kind and helpful. The hotel is very well located at Fisherman's Wharf. They have parking, but not so chip. Despite the information that we have that the zone is secure, we have not so confortable at night because there are many homeless in the streets. But during the day and evening it is very safe. We recommend."
    },
    {
        "user_review_posted": 129,
        "user_total_helpful_votes": 54,
        "expertise": 0.0019219468885750002,
        "user_cities_visited": 124,
        "review_days": 0.064622124863088,
        "helpful_class": 0,
        "review_text": "We stayed in a 2 bedroom villa, had a lot of room, great view, very clean. The staff were friendly, helpful and professional. Great having the full kitchen and laundry, and loved the oversized tub for two in the master bedroom.The location, between the MGM and Planet Hollywood, towards the south end of the strip, was perfect for everything we planned to do. The cost was very reasonable, considering the room, and I would highly recommend this property."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 2,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 4,
        "review_days": 0.22070098576122602,
        "helpful_class": 1,
        "review_text": "Have stayed in almost every kind of hotel in Waikiki, big, small, cheap, expensive. This place is a great deal for price and service. If you don't care about pool or spa amenities, which you shouldn't this close to the beach, it's a great little find sandwiched between the Marriott and Aston hotels.Small at only 9 floors, the rooms are also small but clean, modern and comfortable. They provide a light but nice complimentary continental breakfast with fresh made juice that's delicious. Perfect for get out and go.The best part of this place is the staff. Everyone from front desk to housekeeping to valet are super nice and helpful. They arranged a free Uber for my gal when they found out the shuttle for a local farmers market wasn't running anymore. All times of day and night they were pleasant and helpful. Also, if you have a car their valet service is very fast, unlike the nightmare next door at the Aston where it can take over 30 mins to get your car back. With a short walk to the beach and everything else waikiki, this place was a Very awesome find for this trip."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 8,
        "expertise": 0.00377358490566,
        "user_cities_visited": 9,
        "review_days": 0.795180722891566,
        "helpful_class": 1,
        "review_text": "The rooms are modern, clean, luxurious but not overly done. Every aspect of the hotel facility is perfect, from gym to pools & spa. Restaurant (the Market) can be improved but breakfast was solid. Service from the beginning until the end is top-notch. For example, one early morning I headed down to the ground floor for my dive pickup, one of the staff immediately noticed my equipment bag and asked if I wanted a towel - things like this make your stay perfect."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 9,
        "expertise": 0.001138065289008,
        "user_cities_visited": 10,
        "review_days": 0.8548740416210291,
        "helpful_class": 0,
        "review_text": "How is it that we feel so at home at Aqua Bamboo?  I think the start of a welcome from staff like Kawana, and Aja, sets the pace for a wonderful stay.  We had a peek-a-boo view of the ocean, overlooked the pool / hot tub area - and then enjoyed those hotel amenities (whenever we weren't taking the short walk to Waikiki beach).  We'd heard that there were renovations happening, but aside from some work being done to pillars out near the pool ... no sign of workers and equipment, no noise at odd hours ... just a perfect, wonderful, memorable stay!"
    },
    {
        "user_review_posted": 193,
        "user_total_helpful_votes": 33,
        "expertise": 0.000719774474476,
        "user_cities_visited": 57,
        "review_days": 0.6796276013143481,
        "helpful_class": 1,
        "review_text": "I\u2019ve been lucky enough to stay at most of the top hotels in Chicago- The Ritz is my favorite. The location is what puts it over the top. Your close to everything. The staff is what you would expect. They are flow less. The rooms are well appointed and plush. The bar is lively in the afternoon."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 9,
        "review_days": 0.326944140197152,
        "helpful_class": 0,
        "review_text": "All rooms was renovated in modern style if you like a modern and simply furnished. I recommend this place. You can enjoy the breakfast. There are so many types of food and good taste. It's very close to Central plaza ladprow shopping mall."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 1,
        "expertise": 0.000429095099733,
        "user_cities_visited": 74,
        "review_days": 0.365826944140197,
        "helpful_class": 0,
        "review_text": "We did not want to stay on the strip, we visited Vegas merely out of curiosity.  We don't gamble and we like to go to bed early.  But the strip was easily accessible on foot and we got enough of the experience to suit our needs.  We like to walk, and had no problem logging over ten miles per day.  This Hampton Inn is among the largest and busiest I've ever seen.  Room was perfectly suitable and quiet.  Breakfast was outstanding.  Special nod to Rick, the charming breakfast attendant whose attention to detail was absolutely fantastic.  Also, the pool area was a lovely, peaceful retreat."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 4,
        "expertise": 0.002663892435491,
        "user_cities_visited": 9,
        "review_days": 0.825301204819277,
        "helpful_class": 0,
        "review_text": "After reading reviews on the two Hilton properties near union square I was nervous about choosing the correct one. Being an avid traveler and very picky with rooms, I wanted this to be a lovely experience for me and my fianc\u00e9e. He is very critical of poor quality rooms and being that I was in charge of selecting the place it was important that it be A1. Iris and Sheryl did everything to make my stay outstanding. Our room was outstanding with a phenomenal view. We were on the 26th floor in a king corner room. Our experience is one to remember. The location is primal here in San Francisco. I definitely recommend Parc 55 and will make it a point to stay here again!Thank you so much Parc 55 staff!!!"
    },
    {
        "user_review_posted": 186,
        "user_total_helpful_votes": 75,
        "expertise": 0.0018472840653060002,
        "user_cities_visited": 84,
        "review_days": 0.9441401971522451,
        "helpful_class": 0,
        "review_text": "I've stayed here several times over the years for work.  It has exceptional included breakfast, and a very nice evening reception.   The suites were very nice and clean.The only negative was poor wifi - service was in-and-out.  Ok for vacationers but not for business.  4/5 - very good stay.  Should have more reliable wifi for the price paid."
    },
    {
        "user_review_posted": 13,
        "user_total_helpful_votes": 2,
        "expertise": 0.000636569653451,
        "user_cities_visited": 8,
        "review_days": 0.356516976998904,
        "helpful_class": 0,
        "review_text": "We got stuck in Washington for two extra nights because of Hurricane Matthew and had to change hotels. The Washington Plaza is amazing with really helpful and friendly staff! Super luxurious hotel rooms with free water bottles every night. Amazing location as its not for to walk to everything.The room service food was awesome and had great service as they even called after to see how we liked it.Honestly can't fault this hotel its worth the money!"
    },
    {
        "user_review_posted": 65,
        "user_total_helpful_votes": 15,
        "expertise": 0.0010100238501430001,
        "user_cities_visited": 25,
        "review_days": 0.835706462212486,
        "helpful_class": 1,
        "review_text": "Hotel is comparable to others in price range. Central location in Waikiki. Wait staff were attentive and went above and beyond to help me resolve issues with business billing. Breakfast was simple but nice. Retrieving car was quick compared to other hotels. Maid service was consistent."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.7157721796276011,
        "helpful_class": 0,
        "review_text": "The Hotel is near the Train Station. Everything was clean and the Service was excellent. We were very happy with our stay in the Hotel.The breakfast was perfect and we could find everything we needed."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 12,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 2,
        "review_days": 0.258488499452354,
        "helpful_class": 2,
        "review_text": "The hotel and room are amazing. But the issues with their accounting practices and subsequent lack of follow up are a disappointment. I was double charged a day after checkout for a mini bar item that I reported at checkout. When I checked out, I reported a bottle of water to the front desk staff and they added the charge to the bill. A day later they charged my credit card again for the mini bar. I called to resolve and spoke with the accounting department who assured me I would receive a call back from the mini bar dispute person. That was a week ago and no call back yet. They've basically lost my future business over 20 bucks from the mini bar. This should have been fixed immediately. Mr Trump would be disgusted to learn of their poor customer service and lack of follow up."
    },
    {
        "user_review_posted": 170,
        "user_total_helpful_votes": 59,
        "expertise": 0.001574598723964,
        "user_cities_visited": 358,
        "review_days": 0.114457831325301,
        "helpful_class": 0,
        "review_text": "Spacious, perhaps even elegantly spacious rooms.  Big comfortable king sized beds.  Prime location directly across from the Lake and Buckingham fountain with easy access to the Loop and nearby downtown university campuses.  The lobby, restaurants and public areas are tired and dated.  The rooms are being renovated.  The place has charm and patina.  Bathrooms and showers are impeccably clean, the water is hot and water pressure is very good by today's eco-conscious standards.  Free WiFi."
    },
    {
        "user_review_posted": 4,
        "user_total_helpful_votes": 2,
        "expertise": 0.002317113538563,
        "user_cities_visited": 3,
        "review_days": 0.09200438116100701,
        "helpful_class": 0,
        "review_text": "stayed 2 times, card key was changed 10 times minimum because they not working, fitness room 8 m2, breakfast with plastic forks and plates,best thing about this hotel - location.worst thing - left my watches there, repeatedly called to desk to get it back - no lack, so be prepared"
    },
    {
        "user_review_posted": 64,
        "user_total_helpful_votes": 42,
        "expertise": 0.0030756923755930004,
        "user_cities_visited": 57,
        "review_days": 0.005476451259583,
        "helpful_class": 0,
        "review_text": "As a family we have spent 5 weeks in America on both sides of the country, it was nice to stay in a nice new hotel. The hotel is only 7 months old.Checkin was a breeze and Sarah on the front desk was the most helpful and informative we have had on our holiday. We mention it was my daughters birthday and she give her a cake for free. Nice memory.The room was nice, beds were good and the shower hot.The wifi worked well.The complimentary breakfast was ok, they serve bacon and eggs in a roll nice but limits your choices, there is cereal and fruit as well.The hotel is located close to the train station which is good as there are very little restaurants close by due to the fact the hotel is located in the industrial area.We ate in China town both nights.The hotel is located only 10mins drive from the Union station which is handy if that's where you arrive like us.Definitely recommend this hotel, not fancy but very nice."
    },
    {
        "user_review_posted": 69,
        "user_total_helpful_votes": 26,
        "expertise": 0.0017190455858900001,
        "user_cities_visited": 31,
        "review_days": 0.369660460021905,
        "helpful_class": 0,
        "review_text": "Stayed at The Oberoi in September 2016 and I have to say the experience was amazing. The room was huge - a Luxury Room with Pool View, and absolutely impeccable, one of the largest I have been into in Dubai.Service at the hotel is fantastic, you are welcomed by a hot or cold beverage as soon as you sit down for check-in, until the last goodbye before you leave... and the food is divine, inspired by Indian cuisine which I appreciated so much.Throughout your stay, you are pampered with a rose bath and a sweet accompanying letter from your housekeeper - a lovely thought that elevates the level of service to exceptional.There is a very hip and cool bar on top floor and excellent meeting/conference facilities on 26th floor. Just right :)I have truly concluded that at this hotel they really do not compromise on quality."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 2,
        "expertise": 0.001276776847779,
        "user_cities_visited": 4,
        "review_days": 0.664841182913472,
        "helpful_class": 1,
        "review_text": "I stayed here for an overnight trip. The location cannot be beat! The hotel is clean and the staff is wonderful! We are at the 21st amendment for lunch and late night snack/beers and the restaurant has good food. Starbucks is located in the lobby so that is awesome as well. We did park across the street at LAZ and it was $16/day verses the $40 overnight. Would stay here again-your are so close to everything on the mall."
    },
    {
        "user_review_posted": 40,
        "user_total_helpful_votes": 32,
        "expertise": 0.00377358490566,
        "user_cities_visited": 15,
        "review_days": 0.457283680175246,
        "helpful_class": 0,
        "review_text": "This hotel is across the road from the entry to the Miracle Mile which has good shopping. . Close to Walgreens and restaurants. And it's sparkling clean with friendly excellent service. They have a daily free shuttle to Walmart, the outlet mall and the Fashion Show Mall."
    },
    {
        "user_review_posted": 173,
        "user_total_helpful_votes": 64,
        "expertise": 0.0016856953158330002,
        "user_cities_visited": 495,
        "review_days": 0.29079956188389905,
        "helpful_class": 0,
        "review_text": "Hotels in San Francisco are notoriously expensive. This hotel is in a good location (near City Hall) with lots of little restaurants nearby. Typical small SF room but clean and modernized. There are little kitchenettes as well. Imagine that you're staying in a bachelor apartment. You clean up after yourself but can get fresh towels on request. Front desk folks were nice. Building is secure. My only negatives were the noise from the street (single pane windows) and flat pillows. I'd still stay again."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 4,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 3,
        "review_days": 0.19331872946330703,
        "helpful_class": 0,
        "review_text": "For over 20 years I've traveled frequently to Seattle for business and for the Mariners, and I always stay downtown. I've tried most of the downtown hotels, from the King's Inn to the Olympic. I've been to the Hotel Vintage (previously, Hotel Vintage Park) many times since the 1990's, and the staff members have been consistently attentive, helpful, and caring. The location is ideal for a visit to Seattle. Several years ago the hotel was remodeled, and the windows were replaced with modern ones that will not open. The heating and cooling has been a consistent problem since then, and, incredibly, over a period of years it has not been fixed. Sometimes the rooms are intolerably hot or airless. The staff is always helpful and understanding, but they do not appear to have been given the resources to fix the longstanding problems. I keep going back to this hotel because the people are great and it is truly dog-friendly, but if the HVAC is not fixed soon, I will sadly scratch it off my list."
    },
    {
        "user_review_posted": 41,
        "user_total_helpful_votes": 25,
        "expertise": 0.002849968916769,
        "user_cities_visited": 48,
        "review_days": 0.092552026286966,
        "helpful_class": 0,
        "review_text": "Very comfortable with friendly staff. I stayed first time on business trip and later travel with my family on vacation. This is how much I enjoyed this hotel. The food was great and the room was quiet and very comfortable. Very spacious with 52sqm with lavish furniture and high king size bed. We love it!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 2,
        "review_days": 0.002738225629791,
        "helpful_class": 2,
        "review_text": "Booked a stay at the Kinzie Hotel for family Christmas 2014.  Great welcome and visually attractive, however, the hotel upkeep is less than appealing.  The shower was filthy.  Mold and mildew and hair throughout the bathroom. The bedding was in poor shape and tattered.  On checkout, I received extra charges of $200 for damages to the room, after I complained to the hotel staff about the condition of the room.  I have made numerous calls to hotel management at the Kinzie  to no avail.  I have yet to receive a response or credit back to my credit card for the error!  WARNING.....there are MORE attractive hotels to stay at in the area.  The EMBASSY SUITES/WESTIN is a GREAT location and full service hotels that are more attentive to their customers needs.  At the KInzie you are sure to be IGNORED and OVERCHARGED!!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 3,
        "review_days": 0.32858707557502703,
        "helpful_class": 0,
        "review_text": "My team just recently stayed at the W Lakeshore. We received incredible service and coordination of our meetings. Tricia Walker did an amazing job of ensuring our entire team had every need met. Rooms are great. Cool bar and incredible views of the lake/beach.It's rare to have the hotel staff go out of their way to provide a great customer experience. Tricia and her team really exceeded our expectations. W Lakeshore is my #1 hotel in Chicago (and I travel here a lot)."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 5,
        "expertise": 0.007981168855051,
        "user_cities_visited": 4,
        "review_days": 0.300109529025191,
        "helpful_class": 2,
        "review_text": "Nice enough place but pressured from the time we checked in and every time we booked a tour or event to see the \"90 \" minute presentation. ..for a timeshare.We didn't want the free gifts etc (the luau  tonight ) was very happy paying. ..but eventually buckled under the harassment to go.Turned out to be 3 hours of hard selling and showing us that we'd paid far too much for our accommodation. .. (thanks for that )When we politely turned down the  $30,000 odd once in a lifetime offer...were treated pretty poorly and shown out by someone rude we'd not seen the whole 3 hours.Left us feeling quite deflated. ..even embarrassed for disappointing them.Won't be choosing a Hilton again."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 12,
        "expertise": 0.001507962779065,
        "user_cities_visited": 18,
        "review_days": 0.5591456736035051,
        "helpful_class": 0,
        "review_text": "We stayed 4 nights here. Let me start of by saying the staff are extremely friendly and helpful. The room is huge and and top quality throughout. Everything from the huge flat screen TV to to TV in the bathroom mirror. Having a small kitchenette is really handy and I love the Nespresso coffee machine and pods. I\u2019m personally not a huge fan of the shower and bath tub behind the one shower screen and to be honest the water pressure out of the shower is so low it\u2019s almost laughable.Our view wasn\u2019t the best and to make things worst they are doing works at the entry which was noisey and really inconvenient. So why did I call the heading Chicago Fire. Because that\u2019s all you heard all night long. The fire trucks and emt trucks seems to be going every half hour or so. The windows are double glazed so not sure what else they can do but to have sirens all night long and the sounds of grinding concrete all day long really did take the shine of the experience.I am a bit of a bed critic and sorry to say this bed failed majorly. As a queen sized bed it had a massive and very notable lower and higher sizes in the one bed. When paying these prices for this hotel you should expect better and add this to the noise and the trump tower in Chicago has really let the team down.It has so much going for it and yet missed on these few but major items.I love how the staff say hello when your within 2 meters of them and also love the fact the the rooms, foyer and poolside and all areas of the hotel have real plants."
    },
    {
        "user_review_posted": 60,
        "user_total_helpful_votes": 20,
        "expertise": 0.001507962779065,
        "user_cities_visited": 400,
        "review_days": 0.09748083242059101,
        "helpful_class": 0,
        "review_text": "This was the first hotel we used during a 3 week trip to the USA. Set a 10 minute (uphill) walk from the metro and numerous restaurants and bars the location was quiet and perfect for visiting the city. The thing that was special about this hotel was the 5* service provided by aa the staff from the greeting to the advice to the little extras, such as cheese and wine in the evening. Would certainly use this hotel again if visiting Washington."
    },
    {
        "user_review_posted": 680,
        "user_total_helpful_votes": 222,
        "expertise": 0.001474644806615,
        "user_cities_visited": 949,
        "review_days": 0.345564074479737,
        "helpful_class": 0,
        "review_text": "We exchanged a timeshare week for this property.   We received a two bedroom unit that was beautiful and in wonderful condition.   The rooms were large and well appointed.  The staff was great from the time we dropped off our rental car with the valet (free valet parking service) until we left a week later.   It is one block off the Strip between Belagio and MGM.   The location is superb.  This is one of the best timeshare properties that we have ever traded into from our home base in the Florida Keys.   We would return in an instant.   We have traded into several other timeshares in Vegas including Tahiti and Tahiti II and this is the best so far because of the location, the quality of the property and the size of the unit.   We would return anytime."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 4,
        "expertise": 0.019309279488028002,
        "user_cities_visited": 1,
        "review_days": 0.39101861993428205,
        "helpful_class": 2,
        "review_text": "This hotel is outstanding.I've stayed in 7-8 hotels around this area and this came out on top by a far.Personalized birthday card and beautiful cake delivered to my room on the 12thI don't like cake but I ate itGutted to make a mistake with my flight and have to check out a day early but I'll be back, in 27 days to be preciseOkura, very well done ! But put better toothbrushes in the room."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.27710843373493904,
        "helpful_class": 0,
        "review_text": "Great service, very friendly and nice location. Would stay again. We were  able to check in at 8:30am, exhausted from our flight over. Happy hour at the bar was convenient and the views were amazing. Only a short walk to the beach. Thank you will come back"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 21,
        "expertise": 0.009158115414321,
        "user_cities_visited": 8,
        "review_days": 0.6495071193866371,
        "helpful_class": 0,
        "review_text": "This would have to rate as about the best place we have ever stayed at. The hotel it\u2019s self is fabulous, the food and drink are well affordable and the staff can\u2019t do enough for you. Like all Thai people they were there to answer every question asked of them and if they couldn\u2019t answer it immediately they made a point of finding out the answer. Any of the concierge would arrange anything for us and dealt with every detail to ensure that the stay went ahead with a minimum of fuss. Highly recommend a stay at this hotel when in Bangkok."
    },
    {
        "user_review_posted": 9,
        "user_total_helpful_votes": 6,
        "expertise": 0.003126264298061,
        "user_cities_visited": 5,
        "review_days": 0.014238773274917,
        "helpful_class": 1,
        "review_text": "The hotel's accessibility to/from Union Station is a definite plus.  It's proximity to the Capitol, the White House and other must-see places is its best asset.  The deli/snack shop right at the corner came in handy."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 4,
        "review_days": 0.8800657174151151,
        "helpful_class": 0,
        "review_text": "I love this place. Easy walking to all things Chicago with a great neighborhood feel. From the minute we checked in (after a long day of travel) we were promptly greeted and given an amazing history overview. Elvira and Maya went above and beyond to accommodate our small group. Highly recommend."
    },
    {
        "user_review_posted": 26,
        "user_total_helpful_votes": 81,
        "expertise": 0.015014556226075,
        "user_cities_visited": 27,
        "review_days": 0.36308871851040503,
        "helpful_class": 0,
        "review_text": "Everything and everyone at this place was absolutely fantastic, start to finish. The facility and accommodations are beautiful and totally luxurious. The staff are kind, friendly, helpful, knowledgable, and seem to genuinely enjoy working there. I cannot say enough about how great this hotel experience was."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.23055859802847703,
        "helpful_class": 0,
        "review_text": "If you go to the Fairmont, Rich at the front desk will answer all of your questions and guide you in the right direction. I ended up proposing to my future wife at the fairmont, Rich and the rest of the staff really helped make my night very special."
    },
    {
        "user_review_posted": 18,
        "user_total_helpful_votes": 13,
        "expertise": 0.0033959812178940003,
        "user_cities_visited": 39,
        "review_days": 0.100219058050383,
        "helpful_class": 0,
        "review_text": "The hotel is located near SafeCo field Baseball Stadium and the Seattle Sea Hawks footballs stadium.A nice outdoor pool on the ninth floor provides a great family time. As an added bonus, the view is spectacular at sunset!Beds were very comfortable."
    },
    {
        "user_review_posted": 35,
        "user_total_helpful_votes": 17,
        "expertise": 0.0022477577591770003,
        "user_cities_visited": 33,
        "review_days": 0.256845564074479,
        "helpful_class": 1,
        "review_text": "Very nice room with quality linen, and wonderful new bathroom, superb view of hills, excellent staff attitude but.....restaurant choices and food quality poor.  The standard coffee was thin and only choice of brown /white bread of poor quality.  The main bar as we sit here on a Thursday night has closed at 9.30. We compare the restaurant with our experience at Best Western in San Fran and they are poles apart."
    },
    {
        "user_review_posted": 25,
        "user_total_helpful_votes": 40,
        "expertise": 0.007657508551252001,
        "user_cities_visited": 71,
        "review_days": 0.26341730558598003,
        "helpful_class": 0,
        "review_text": "We stayed here from 4/13/2016-4/16/2016.  It was a nice hotel that accommodated all our needs. Check in was no waiting- front desk was more than helpful and friendly. We booked a standard basic room they gave us a room with a balcony overlooking the pool which was awesome. Housekeeping was on point. Even though the hotel needed upgrades it still was great for the price. Very short walk to the beach and restaurants that we did not need a car. The free trolley service to Ala Moana mall was worth the price of the hotel. Abc stores are right across the street as well as food pantry. Checkout was easy and efficient. We would stay here again being that it was so close to the beach and reasonable priced compared to other hotels in Waikiki."
    },
    {
        "user_review_posted": 31,
        "user_total_helpful_votes": 13,
        "expertise": 0.0019255889775150001,
        "user_cities_visited": 17,
        "review_days": 0.773822562979189,
        "helpful_class": 1,
        "review_text": "Your vacation time is too valuable to stay here.  The reviews do NOT say how LOUD this place is.  Thumping from Fremont loud enough to make water in a glass move next to my bed until 1am.  Seriously? They have zero empathy.  Said they would call to move a room and they did not. Lousy. Never ever ever.  The bass was louder than my living room and I was on 11th floor.  Sooooo bad.  Managers do not care."
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 27,
        "expertise": 0.0035308396778100004,
        "user_cities_visited": 175,
        "review_days": 0.41128148959474203,
        "helpful_class": 0,
        "review_text": "Is was my first ever budget hotel get away to Hawaii Honolulu from Jan10-15.  with my daughter. We arrival late at night and upon check in was told that we requested a twin room but as for the Kona Tower there's no twin room only queen bed, but they can open up the sofa bed for me, of cause i'm not to please with it coz it be better if you told me earlier so that i can change for other category. The staff check us in pretty fast, staff was helpfully but not friendly at allThe room was neat and clean, but the bed was awful small. looks more like the semi bed room, i did not open the sofa bed coz i don't think we have space to more around, there's microwave and fridge in the room . Our room view is facing the construction site very noisy . The colour of the room look like the Honolulu cookie  packaging, it was a nice pastel green .There's Starbucks and convenience store at the lobby, that was nice. On the 3rd floor there's a small pool, a steam room , sauna room and Gym room. staff there was very friendly. WiFi was excellent!location was excellent! 5 mints walking distance to Ala Moana shopping centre ( you have to walk thru the parking lot to the mall) 10 mints walk to the beach at Ala Moana park (they provided towel over there) but we prefer to walk 20  mints to the Hawaiian Hilton beach each day for tanning. lots of restaurant around the areastaff: I'm not to pleased with them, no smile from them except the last day, i extended extra one night coz my flight was late at night, i came down to recheck my room the staff Melissa was really helpfully and friendly and it make my day, hopefully the management will see that the hire more staff like her as Honolulu suppose to be a warm n friendly state.the housekeeping was excellent! only one day the room was not clean after 5:30 pm, i have to call them over to clean it.Bell service staff was pretty friendly too.i don't think i will check in this hotel but if anyone does make sure you request the Waikiki  tower ocean view. i think i make a lot of different. but for my with the price i rather stay at the Hawaiian Hilton instead.i rate them 3 star is mainly the impression or the front staff was not friendly enough but location view i think is great!"
    },
    {
        "user_review_posted": 55,
        "user_total_helpful_votes": 38,
        "expertise": 0.003243958953988,
        "user_cities_visited": 30,
        "review_days": 0.6358159912376781,
        "helpful_class": 1,
        "review_text": "In the late 1990s, the W Hotels were new and fresh. Now (this one at least) is old and tired. To be fair: it is undergoing some kind of renovation. But the prices aren't. So for a full price you get a hotel without a breakfast restaurant and with shabby decor. As usual, bedroom and bathroom are tiny, which would be okay if you weren't paying the same price as across the street where the J W Marriott has actual facilities and space. The location is fine but the W chain could do with a refresh. This felt like it was aimed at middle aged execs hoping to feel hip. The industry has moved on but W has not."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 10,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 4,
        "review_days": 0.682913472070098,
        "helpful_class": 2,
        "review_text": "Filthy noisy room. Very dated and worn out. Curtains were torn and dirty, bathtub was stained with dirt and filthy behind the toilet. The room smelled old and stale. One of two elevators was not running and hadn't been in a while. We cut our stay short and got a new hotel. The only nice thing about the hotel was the pool area. Do not stay here."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 4,
        "expertise": 0.006362867336055,
        "user_cities_visited": 1,
        "review_days": 0.279846659364731,
        "helpful_class": 1,
        "review_text": "My  wife and I required an overnight after a business outing. We both  live in  CT but  didn't  want  to  face the  2 hour ride home. This hotel has just been redone. The  location could not  have been better. Its  right in  heart  of  Times Square  Everything you  could possible want in  walking  distance.  The hotel is new and modern and updated. We got  turned on to the  hotel by my business associate.  My wife checked us in and  the  staff could not  have  been nicer. Carmen and Alicia going  out of their way to  advise about  parking  and taking  us to the room to see that it met our needs. While  the rooms are  small, it was very clean & well appointed. I  found  the  bed really  comfortable. The room  was  extremely  quiet. The  bathroom  was new  modern with a cool vibe. In my opinion a great  place to stay in  the  heart  of  Mid Town  that  wont  break the  bank. There is  a great  little restaurant off  the  lobby  offering  breakfast  lunch  &  dinner and of course cocktails before and  after venturing  out.   I'll be staying  there  again."
    },
    {
        "user_review_posted": 74,
        "user_total_helpful_votes": 50,
        "expertise": 0.0031700021769530003,
        "user_cities_visited": 389,
        "review_days": 0.118838992332968,
        "helpful_class": 0,
        "review_text": "Tucked in amongst the big name hotels in downtown San Fran is a real jewel - the Petite Auberge. Convenient to everything - especially public transportation - this safe, comfortable and cozy hotel has amenities you cannot find in the name brand hotels. There is happy hour with free wine and appetizers, full spread breakfast and a well stocked beverage bar all day long. Add in the friendly and helpful staff, and you will be a return client for a long time."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 2,
        "expertise": 0.001831623082864,
        "user_cities_visited": 3,
        "review_days": 0.921686746987951,
        "helpful_class": 0,
        "review_text": "Was an amazing experiences with hotel Centara Grand at central world . Location was great and hotel staff super friendly . Requested only one extra towel but surprised hotel staff bring up the whole set of towel with toiletries within a min or two"
    },
    {
        "user_review_posted": 278,
        "user_total_helpful_votes": 230,
        "expertise": 0.003906308915132,
        "user_cities_visited": 231,
        "review_days": 0.059145673603504006,
        "helpful_class": 2,
        "review_text": "I stay in DC often.  Recently, I thought that I would try a historic hotel that was well rated on tripadvisor.It is the worse nightmare of a traveler to arrive at their hotel later in the evening after a long day and be told there is no room for you at the inn.  Apparently, a problem had developed at the hotel as I was informed on arrival and I was being placed in another hotel at their expense.  Very nice to pay for the room but where was this alternative hotel?  Well, it was no where in DC but way out in the VA suburbs.  For someone who specifically selected a hotel for proximity for meetings, this is absolutely unacceptable.  It is even more unacceptable to not have tried to contact me via email or phone as soon as a problem was identified and to further say that if I did not accept the hotel room that they had secured, I was on my own.  At the late hour, the only rooms that appeared to be available in DC were extremely limited and expensive.Kudos to front desk manager, Timmy, who went out of his way to try to make the best of the situation.  He arranged car service out to Springfield VA where this hotel was located and even offered to pick me up the next morning to come back into the city. A much more deserving hotel establishment should hire him.I ultimately was able to contact a business associate who lived in Alexandria to drive in with him the next morning and had to leave at 6:15 AM to make it into DC in time for my meeting.  Instead of a relaxing evening and morning, I instead got a travel war story.The story was most amusing to the meeting participants the next day and the Henley Park Hotel quickly got crossed off the list of hotels that these companies will consider in the future.  I also canceled a future reservation at the hotel.We all recognize that things happen.  Whether there was truly an issue with a block of rooms or that the hotel simply overbooked, rebooking a person into another hotel and comping that room is an appropriate and appreciated response.  However, not contacting the guest as soon as possible and going with a location so far away is really not acceptable.  Even the small possibility that this situation could happen again is enough to never use this hotel again.I will go back to one of my tried and true hotels for future travels to DC.  With so many options, I prefer to have a better and more relaxing experience."
    },
    {
        "user_review_posted": 15,
        "user_total_helpful_votes": 6,
        "expertise": 0.001831623082864,
        "user_cities_visited": 15,
        "review_days": 0.730010952902519,
        "helpful_class": 0,
        "review_text": "Conveniently located! Modern decor and has a fun hip vibe. I like the fact this hotel has a pool area as well a lounge pool with floats in 2 levels. The front desk can be a bit of a wait during check out time as they don\u2019t have an express checkout."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 1,
        "expertise": 0.004744565817058,
        "user_cities_visited": 1,
        "review_days": 0.205366922234392,
        "helpful_class": 0,
        "review_text": "This was by far one of our favorite stays in a hotel. From the employees, to the attention to detail throughout the hotel, to it's ideal location... You can't get any better. The rooms were super clean, checking in and out was a breeze and the bakery plus bar were an added bonus. I wouldn't stay anywhere else in Chicago. Thank you for the amazing stay."
    },
    {
        "user_review_posted": 6,
        "user_total_helpful_votes": 9,
        "expertise": 0.007172018095553001,
        "user_cities_visited": 6,
        "review_days": 0.11062431544359201,
        "helpful_class": 2,
        "review_text": "I attended an event at the hotel, the sponsor of the event arranged to cover parking fees for the entire group.  At the end of the evening I went to get my car and the valet very gruffly insisted that the validation I was given would reduce the one day parking to fee to \"only\" $45.  The next day I spoke to the hotel and was assured that this was the hotel's mistake and that the credit would be forthcoming.  After multiple follow up emails and calls today I was informed that the parking is controlled by a different company and that the Marriott has no control over any fees charged for parking.  This is interesting because the charge on my card is from \"Marriott Fisherman Wharf\" which sure sounds like the hotel.  Beware if you are intending to stay here that any problems that you experience will likely not be resolved to your satisfaction."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 2,
        "review_days": 0.812705366922234,
        "helpful_class": 0,
        "review_text": "Truly amazing - from the check in process to the check out process, everything was flawless!  Such an expert team that truly is the epitome of hospitality! I wish it wasn't so cold outside, but it was always a great feeling to know I had a warm friendly hotel to come \"home\" to. The entire Concierge staff is a dream - please visit them for the best insights to what Chicago has to offer you.  They are all Les Clefs d'Or members, so you know they are THE BEST!  Stevie at the bar also deserves a mention, she is a GEM!"
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 2,
        "expertise": 0.003126264298061,
        "user_cities_visited": 4,
        "review_days": 0.25575027382256305,
        "helpful_class": 0,
        "review_text": "Usually, when I travel with my entire family, Hyatt Place is one of my preferred hotels since the majority of them tend to be kid friendly.  As I expected, so was this hotel.Pros:- Amazing (night) check in staff.  I checked in late night around 10PM.  All of the staff at the front desk was very helpful and greeted me immediately.  Check in was short and sweet...exactly how I like it with 3 little kids.  The man who actually checked me in on 3/28 was EXCEPTIONAL.  I feel so bad that I cannot remember his name.  He interacted with my kids and even made an Easter bunny out of a balloon for my oldest daughter.  She was so excited!  Thank you so much.- We had a great night sleep.  No unusual noise.  Mattress was comfortable.  Our girls slept on the pull out sofa bed and they did not complain.- The room was modern and very clean.  The bathrooms were adequately stocked.  We didnt have an \"amazing\" view as there are mostly tall office buildings surrounding the hotel but that wasn't a requirement for us either.- Reasonable rate considering locationCons:- Upon checking in, we noticed the toilet would not flush.  We reported the problem and was told someone would come and fix it.  Nothing.  In the morning, we called again and it took 2-3 hours for someone to come.  With 3 little kids, you can imagine how many times that toilet was used and not flushed.  My husband and I both had to take turns going downstairs to use the bathroom on the main level for visitors.  I as not happy about this at all.  Although someone did come, the issue was never really fixed as it happened again.  Very disappointed.- Complimentary breakfast was horrible.  The hotel was completely sold out due to the White House Easter Egg Roll and their were a lot of families with kids.  Management did a very poor job with keeping the buffet equipped.  With a sold out hotel to families with kids, the kitchen should have 100% been prepared.  I counted a total of 8 times within a 1 hour period of food and drinks running out.  This resulted in long lines of families waiting for fresh food to arrive.  Not good at all!  My kids were so hungry we ended up leaving to get food for them."
    },
    {
        "user_review_posted": 123,
        "user_total_helpful_votes": 151,
        "expertise": 0.005849747342226001,
        "user_cities_visited": 48,
        "review_days": 0.11938663745892601,
        "helpful_class": 0,
        "review_text": "As of August 1, this hotel no longer offers room service, one of the perks we really enjoy when on holiday.  Last night we called to order room service, no luck.  We were hoping to watch the republican presidential debate in the comfort of our room.  So we got dressed and went out searching for a bite to eat.  All of the cafe's that were open during the day had closed.  We were approached by numerous street people asking for/demanding money.  Wound up at the Four Seasons -- a story for another review.  Our room is next door to the ice machine (2401).  A disappointment.  We'll be moving to a different hotel as soon as the husband's conference finishes."
    },
    {
        "user_review_posted": 23,
        "user_total_helpful_votes": 8,
        "expertise": 0.0015783237146730002,
        "user_cities_visited": 16,
        "review_days": 0.8148959474260671,
        "helpful_class": 1,
        "review_text": "This is a very sweet hotel located in a great area of DC - if you like walking you can walk to various places such as the White House and the various monuments (but it is also just a short car ride). The rooms are warm and inviting and our bed was huge and really comfortable. Would stay again!"
    },
    {
        "user_review_posted": 90,
        "user_total_helpful_votes": 26,
        "expertise": 0.0012921892431980002,
        "user_cities_visited": 42,
        "review_days": 0.22562979189485202,
        "helpful_class": 1,
        "review_text": "The Homewood Suites at Thomas Circle is relatively close to the White House and is a very pleasant place to stay while in DC. It's within walking distance of many of the sights in DC and is close to both drug stores and grocery stores. The Metro is a bit farther but it's within a half mile walk. The hotel is clean, friendly, and has good breakfasts."
    },
    {
        "user_review_posted": 10,
        "user_total_helpful_votes": 4,
        "expertise": 0.001831623082864,
        "user_cities_visited": 6,
        "review_days": 0.35542168674698704,
        "helpful_class": 0,
        "review_text": "This hotel was a last minute choice, the one i planned on staying at had filled up, but I lucked out. I will stay here on all future trips! Very short 10 minute stroll to Georgetown, 3 short blocks to metro. It was very clean, and kitchenette was extremely convient. Staff was exceptional, so friendly and helpful! I loved it!"
    },
    {
        "user_review_posted": 36,
        "user_total_helpful_votes": 8,
        "expertise": 0.0009685289393990001,
        "user_cities_visited": 19,
        "review_days": 0.976998904709748,
        "helpful_class": 1,
        "review_text": "Beautiful hotel does not recognize Hilton HHonors lifetime diamond or Diamond members very well. Stayed at this hotel back from 2012 to 2017 thought I would give it another chance I regret I did. My only complaint with this hotel is they don't value Hilton Honors very much and they also show no appreciation to a lifetime Diamond member that has stayed over a Thousand Nights with Hilton the front desk did not even know what a lifetime Diamond was I gave them my lifetime Diamond Card she handed it back to me and told me this is not a credit card at the same time she had my American Express card in her hand I asked her for a room with one king bed instead of two queens she was kind enough to Grant my request only to place me on the bottom floor with a view of a metal fence in front of my window facing the back of the pool I've stayed at many rooms in this hotel she could have given me a nicer room I asked she goes we don't do that here. This hotel is a great hotel if you can get it off TripAdvisor Expedia hotels.com if you are a diamond member with Hilton or lifetime diamond there is zero benefits at this property they charge you $25 a day for two bottles of water cheap water at that they used to give Avion back in 2017 now they've went to the plain wrap brand being a lifetime diamond we already get high speed internet we already get water but this property charges you $25 a day for two bottles of water they do not give you room upgrades they do not give free breakfast all you get are your Hilton points you're much better off staying at a beautiful Embassy Suites DoubleTree Hampton Inn Homewood Suites this property is good if you can find a cheap on Expedia and you're not a Hilton Honors member the housekeeping is amazing the snack bar and the employees that work there make very delicious food and take care of the customers exceptionally well the security team is also very friendly always on the property and always looking out for the guests and keeping the property safe the hotel is spotless beautiful inside and out it's just too bad they do not appreciate Hilton honor Diamond members are lifetime Diamond members nor is there any benefits for us being Hilton honor members sad to say I will not be visiting this property again too many other nice  properties out there that take care of us members and appreciate our business. I didn't get to see the one lady who's a supervisor at the front desk her name is Leanne she is amazing ."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 1,
        "expertise": 0.002317113538563,
        "user_cities_visited": 20,
        "review_days": 0.829134720700985,
        "helpful_class": 0,
        "review_text": "We do not recommended Park MGM to anyone not only the problem of poor room quality that we always can hear from other guests opening the window blinds, using hair dryer, flushing toilet, close and shut room door and so on.  The breakfast dining experience also terrible, short servers and lots of empty seats that 4 out of 6 days we have to eat breakfast at the bar due to waiting time were advised over 45-60 minutes.  Check in-check out kiosk not user friendly as the system won\u2019t be able to provide or list the special package deal  we paid for 7 days 6 nights unless go through the staff, thus the kiosk is meaningless and helpless."
    },
    {
        "user_review_posted": 7,
        "user_total_helpful_votes": 9,
        "expertise": 0.006131681404769,
        "user_cities_visited": 4,
        "review_days": 0.033953997809419004,
        "helpful_class": 1,
        "review_text": "Very happy and impressed from the moment we laid eyes on the property. Our room was clean and pretty much exactly what we expected from what we read on Trip Advisor. Staff and cleaners were very good and always happy to help. Special mention to Mohammed who was especially helpful with not only helping us with directions around San Francisco, but also with American etiquette in regards to tipping and other things. Big help for us as this was our first stop on a six week trip around the USA. Only negative really was that it was a little noisy at night due to the noise from the streets. But still wasn't too bad, and we also knew that before we booked, so wasn't too surprised by it.There are plenty of convenience stores, restaurants and bars within walking distance (minutes), and fairly easy to catch public transport to Fisherman's Wharf.Loved San Francisco as a whole, and I'm sure that was partly due to the hotel and it's staff. I look forward to coming back in the near future, and will definitely be staying here. My brother will be travelling through the States later this year and Chelsea Motor Inn will be my first recommendation."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 2,
        "expertise": 0.009599470374048001,
        "user_cities_visited": 1,
        "review_days": 0.45892661555312103,
        "helpful_class": 1,
        "review_text": "This hotel is more like a hostel. No coffee pot in room, no coffee station in lobby. Came here with a co-worker on business. Barley spent time in the room, but when I did, it was a poor experience. I thought the lobby was nice, the housekeeping took my soap and left me without any way to wash my hands. Thought the restaurant next door was hooked up to the hotel to offer room service- nope. The hotel gave you a list of app's where you can order food on, like grub hub- poor taste. I travel a lot for work and took a chance on a hotel I never stayed in before and this missed the mark and I would not recommend it to anyone. Also on busy street and could hear all the homeless people yelling outside at 2 in the morning."
    },
    {
        "user_review_posted": 5,
        "user_total_helpful_votes": 1,
        "expertise": 0.000860642171466,
        "user_cities_visited": 4,
        "review_days": 0.673603504928806,
        "helpful_class": 0,
        "review_text": "Really comfortable bed, great location, and a quiet room.  I usually have a HARD time sleeping in hotels and rarely find them to be quiet enough for a light sleeper like myself. Slept very well here which was very surprising given how busy the area is. Perfect for business travel.  The rooms was a little smaller than was expected at the price point but this was a minor complaint for me since I was there on business."
    },
    {
        "user_review_posted": 150,
        "user_total_helpful_votes": 35,
        "expertise": 0.0010224723233660002,
        "user_cities_visited": 119,
        "review_days": 0.220153340635268,
        "helpful_class": 0,
        "review_text": "Stayed here while on a golf tournament trip.   LOTS of room in our two-bedroom condo.  Both rooms had big comfortable beds, walk-in closets and large flat-screen TVs along with another TV in the living area.  Bathrooms were also spacious with thick, absorbent towels.  Desk clerk gave a list of nearby restaurants, shopping areas, interesting sights, etc. as well as their schedule for their shuttles to the strip and for some special trips throughout the week.  Gated community too with access by your keycard."
    },
    {
        "user_review_posted": 14,
        "user_total_helpful_votes": 4,
        "expertise": 0.001276776847779,
        "user_cities_visited": 6,
        "review_days": 0.075027382256297,
        "helpful_class": 1,
        "review_text": "I've been to Vegas multiple times and have stayed on the strip. We decided to opt for the downtown this time and couldn't be happier. The place does need some updating but the rooms were decent/nothing fancy but who needs that in Vegas. Ask what side of the hotel your room is on if staying with kids or plan on getting sleep because if it's towards the downtown canopy side good luck. When we originally checked in, they put us in a king size room when we asked for a two doubles. they offered to give us a cot and than we could switch rooms in the morning. So we ended up staying on the loud and quiet side of the main hotel. They do offer a different tower for an increased cost in rate. The gambling floor was decent and offered teaching sessions at some of their tables."
    },
    {
        "user_review_posted": 43,
        "user_total_helpful_votes": 24,
        "expertise": 0.0025993754314110004,
        "user_cities_visited": 73,
        "review_days": 0.089266155531215,
        "helpful_class": 1,
        "review_text": "My husband and I stated at The Mosser for four nights. Our room was a queen with private bath. Room size was very small but clean and looked recently decorated.The hotel is very convenient for visiting San Francisco. We walked a lot, and found the hotel to be a great place to be based at.The shower in the bathroom took a bit of trial and error to get working but once we got it going it was good, with decent water pressure. Our view was of the adjacent hotel room across the alley ( I don't know if it could have been improved if our room was on a higher floor- we were on 3rd), however, we were hardly in our room - far too much to see and do, that we weren't bothered by that at all.Free wifi, bathrobes. Free coffee and donuts in the foyer to grab on your way out to explore.Very good value for money. Would stay there again."
    },
    {
        "user_review_posted": 3,
        "user_total_helpful_votes": 32,
        "expertise": 0.051675309867961004,
        "user_cities_visited": 3,
        "review_days": 0.30065717415115,
        "helpful_class": 1,
        "review_text": "We stayed in this hotel through Hotwire, and again it provided a hotel we might have otherwise overlooked.  The property is located in the George Washington University neighborhood, and they were pleasant environs, with several quirky informal eating places within a brisk walk.  The property is not new, but the rooms are spacious and have been refurbished with the comfort and convenience of the modern traveler in mind.  There are nearly scores of 3-prong AC outlets, and every room is so outfitted.  The kitchenette is more properly a full kitchen, with large fridge and freezer, 4-burner gas cooktop, and complete stocking of utensils, dishes, and pots and pans.  The king size bed was comfortable, there was adequate storage space for clothes, and a safe.  The staff was friendly and helpful, and the property is located conveniently in Foggy Bottom, 6 blocks from a Metro station to the north, and an equal distance from the Lincoln Memorial to the south.  It was a little over $133 a night through Hotwire."
    },
    {
        "user_review_posted": 2,
        "user_total_helpful_votes": 2,
        "expertise": 0.004744565817058,
        "user_cities_visited": 2,
        "review_days": 0.133625410733844,
        "helpful_class": 0,
        "review_text": "Absolutely over the top in all aspects!! Loved it!!!  Location was just great we are close to everything Chicago has to offer , The staff was friendly and always knowledged the guests,  The restaurant is absolutely delicious everything on the menu is of the highest quality"
    },
    {
        "user_review_posted": 11,
        "user_total_helpful_votes": 14,
        "expertise": 0.0060686306962370005,
        "user_cities_visited": 10,
        "review_days": 0.5679079956188391,
        "helpful_class": 2,
        "review_text": "If you think being a SPIRE member, spending tens of thousands a year on this one company, is going to get you any latitude or courtesies at THIS Vegas scum tank, forget it.  They could give a RIP.  I called this hotel prior to booking to confirm they had A.) a room ready for early checkin, and B.) ELEVATORS, as I'm aware some of these rebranded \"resorts\" are NOT up to IHG standards.  Getting a big YES to both I went ahead and clicked on book now.  5 minutes later I was AT the hotel.  Forget IHG membership privileges here (no special lines).  Finally at counter surprised with NO room ready, and NO elevator.   I had made res 5 minutes prior.  Prompt request for cancelation was met with every imaginable response to turn a loyal IHG Spire member to a hostile enemy combatant.  Front desk management was a JOKE.  All recorded and videotaped in plain sight.  End result: these scumbags actually kept full night stay charges.  THIS IS NOT A PROPERTY THAT HONORS IHG STANDARDS AND SHOULD NOT HAVE IHG ANYWHERE IN ITS NAME.  And because the stay doesn't show up in the IHG system I can't even review it on their site!!! Don't worry Desert Club, more reviews coming.  Will not forget this anytime soon."
    },
    {
        "user_review_posted": 1,
        "user_total_helpful_votes": 3,
        "expertise": 0.014454374931038001,
        "user_cities_visited": 1,
        "review_days": 0.933187294633077,
        "helpful_class": 1,
        "review_text": "We booked a room for the night because our stay in Las Vegas was extended due to a cancelled flight, and this hotel offered one of the more reasonable last minute rates.  The plan was to get some sleep before our 5:40 AM rescheduled flight. Well!  Even on the 17th floor, the relentless techno beat of what is apparently a nightly concert seemed to make the very walls vibrate. Yes, the hotel provides white noise machines, but you might as well sweep the ocean with a broom or throw deck chairs off the sinking Titanic. When we asked the front desk how long the music would be playing they just said \u201clate\u201d.  The room was perfectly clean and comfortable and the staff were nice as can be.  Fremont Street is worth a gander. But unless you\u2019re an all night rave type or are completely deaf, I can\u2019t recommend this hotel. Don\u2019t even bother if you have kids. Nobody will sleep a wink."
    }
]